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Local Reviews
for Cave Spring, VA

ApplianceCare Rated 4.2 out of 5 stars based on 5 customer reviews

Map of Cave Spring, VA

awful customer service




Review of ApplianceCare

Took over 10 days to get parts that was told to us would be in within a few days . refrigerator went out lost food for second time in 7 weeks. Then called to get an invoice from Nov 7th 4 times only to keep getting the same invoice from Jan appt.


Response from ApplianceCare:

Thank you for giving us your feedback. We appreciate all of our customer's concerns and do look them over in order to better improve our company. We apologize for any inconvenience that was caused throughout this process


Map of Cave Spring, VA

Great service




Review of ApplianceCare

Very friendly courteous and knowledgeable explained everything to us


Response from ApplianceCare:

Thank you for leaving a review!


Map of Cave Spring, VA

Repair




Review of ApplianceCare

Very professional and knowledgeable


Response from ApplianceCare:

Thank you for writing a review for us.


Map of Cave Spring, VA

Employee and service




Review of ApplianceCare

Diligent, courteous, knowledgeable, fixed the problem!!!


Response from ApplianceCare:

Thank you for writing a review. We are glad to hear your service met expectations.


Map of Cave Spring, VA

Efficient service




Review of ApplianceCare

Great communications with this service organization. Was kept informed, especially when to expect service person to arrive.


Response from ApplianceCare:

Thank you for reviewing your experience with A to Z. We are pleased to hear your service met and exceeded your expectations.


Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced both compartment thermistors. Replaced control board. All checks ok. Cx to observe.

Near Sugar Ridge Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

DISHWASHER MAYTAG MDB8989SHZ0 Upper rack is catching on the left side on the door gasket. Unit is level and square. Needs rack and rails. ; ordrng 1 W11259785 (track LEFT) and 1 W11259786 (trackRIGHT) and 1 WPW10312792 (dishrack)

Near Wood Warbler Ln, Cave Spring, VA 24018
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Temperature in RC compartment not reading properly. Needs thermistors and hv control board. Cx needs to do afternoon.; ordrng 2 W10316760 (thermistor)s and 1 W11043763 (cntrl-elec)

Near Sugar Ridge Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

DRYER MAYTAG MEDB835DW4 Checked wiring connections. Checked operation in heat and fluff mode. Checked to make sure no blockage of air. All checks ok. Used tie to ensure proper electrical connection with harness. ; used 1 WP8567688 (TIE) from stock

Near Old Locke Court, Cave Spring, VA 24018
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Vibration occurring intermittently when evap fan turns on. Put tape on inside joints of back panel in freezer. Cx to observe. ; used 1 WP978645 (TAPE) from stock

Near Crossbow Cir, Cave Spring, VA 24018
Uriah B.

Uriah B.

BELLA JENN-AIR JFFCC72EFP02 Replaced UI control and fill tube with heater. Cx to observe.

Near Saddleridge Rd, Cave Spring, VA 24018
Chris S.

Chris S.

WASHER WHIRLPOOL WFW8540FW1 I installed the drain pump and checked operation. All operations check ok.

Near Sugar Ridge Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL MHW3505FW0 Replaced UI control. Ran auto test cycle. All checks ok at this time. Concession for parts MOJ9AOJAP1.

Near Larson Ln, Cave Spring, VA 24018
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL MHW3505FW0 UI control W10911040.Needs new UI control.

Near Larson Ln, Cave Spring, VA 24018
Chris S.

Chris S.

WASHER WHIRLPOOL WFW8540FW1 The drain pump is very slow. ; ordrng 1 WPW10605427 (pump-water)

Near Sugar Ridge Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

WASHER WHIRLPOOL MVWB835DW0 Cx did not want to pay service charge.

Near Dawn Cir, Cave Spring, VA 24018
Chris S.

Chris S.

BELLA JENN-AIR JFFCC72EFP02 I replaced the icemaker and checked operation. All operations check ok.

Near Saddleridge Rd, Cave Spring, VA 24018
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Dent in left RC door. Needs new left RC door. W10919616.; ordrng 1 W10919616 (dor-fip)

Near Garst Cabin Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

FREEZER WHIRLPOOL WRX735SDHZ02 Replaced ice container. Looked at left door swinging closed. Needs to be shimmed in he back to tilt the front forward and level the back feet because the unit is straddling two different levels of floor height. Door operation is as intended.

Near Garner Rd, Cave Spring, VA 24018
Uriah B.

Uriah B.

BELLA JENN-AIR JFFCC72EFP02 "Quit around Christmas and then started to produce again about five days ago.Ran through test all checked ok, but production has been very slow. Will replace icemaker. ; ordrng 1 W11262316 (icemaker)"

Near Saddleridge Rd, Cave Spring, VA 24018
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL MVWB835DW4 F7e0Found the pad the unit was on had been shifted slightly and may have been affected but the weighted drum. Checked in diagnostic and ran some test spins. All seems to be normal. Cx to observe.

Near Morning Dove Rd, Cave Spring, VA 24018
Uriah B.

Uriah B.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced HV control, power supply board, inverter board, UI."

Near Vauxhall Rd, Cave Spring, VA 24018
Chris S.

Chris S.

REFRIGERATOR JENN-AIR JFX2897DRM02 The freezer light had gone out but came back on.

Near Crystal Creek Dr, Cave Spring, VA 24018
Chris S.

Chris S.

RANGE WHIRLPOOL JER8885RAF The switch is receiving power but burner isn’t coming on. Will replace burner and switch; ordrng 1 W10823711 (elmnt-surf) and 1 WP7403P23860 (SWITCH )

Near Sheldon Dr, Cave Spring, VA 24018
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 I installed the drain pan. All operations check ok.

Near Pelham Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

OVEN KITCHENAID KSEB900ESS0 F8e0F2e1Needs blower fan and control board. Cx would like after 2pm. ; ordrng 1 W11099664 (cntrl-elec) and 1 W11107275 (fan-blwr)

Near Kettering Ct, Cave Spring, VA 24018
Chris S.

Chris S.

DRYER WHIRLPOOL WED4850HW0 I installed the drum and bulkhead. The blower wheel was destroyed in the process. Checked operation. All operations check ok. ; used 1 WP694089 (BLOWER WHEEL ) from stock

Near Tanglewood Dr, Cave Spring, VA 24018
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 The defrost drain pan is broken. ; ordrng 1 W11225840 (tray-evap)

Near Pelham Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

REFRIGERATOR KITCHENAID KRMF706EBS01 Unit intermittently shutting down. Lights shutting off. Needs all electronic boards. ; ordrng 1 W10804160 (cntrl-elec) and 1 W11087200 (invrtr-box) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)

Near Vauxhall Rd, Cave Spring, VA 24018
Uriah B.

Uriah B.

DISHWASHER KITCHENAID KDTE334GPS0 Replaced pump and motor and heating element. Ran auto test. All checks ok at this time.

Near Wimbledon Ct, Cave Spring, VA 24018
Uriah B.

Uriah B.

DISHWASHER KITCHENAID KDTE334GPS0 F6E1F6e4Pump running but it is not nearly as strong as it should be. Needs pump. Diverted motor is going bad. Needs heating element as well. Please schedule as early as possible. ; ordrng 1 W10703867 (heater) and 1 W11162733 (pump&motor)

Near Wimbledon Ct, Cave Spring, VA 24018
Chris S.

Chris S.

REFRIGERATOR JENN-AIR JFX2897DRM02 I installed the led module and checked operation. All operations check ok.

Near Crystal Creek Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL WTW4855HW Wrong unit dispatched

Near Tanglewood Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

DRYER WHIRLPOOL WED4850HW0 Found back felt gasket fallen off the drum. Needs new drum and bulkhead. Plan to come back dec 27th. ; ordrng 1 W10828431 (bulkhead) and 1 W10899578 (drum)

Near Tanglewood Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL NED4655EW1 "Found motor locked up because mounting was incorrect from factory. Replaced blower wheel and motor. All checks ok. ; used 1 279827 (MOTOR), and 1 WP694089 (BLOWER) from stock"

Near Mews Hill Dr, Cave Spring, VA 24018
Chris S.

Chris S.

MICROWAVE WHIRLPOOL WMH78019HZ1 The cavity thermistor connector was unhooked at the control board. I reconnected the thermistor connector and checked operation. All operations check ok.

Near Gaylord Rd, Cave Spring, VA 24018
Chris S.

Chris S.

REFRIGERATOR JENN-AIR JFX2897DRM02 The freezer module isn’t working causing the refrigerator modules are also out. Will replace the freezer module. ; ordrng 1 W11205083 (module)

Near Crystal Creek Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

REFRIGERATOR MAYTAG MFT2772HEZ00 Changed led module in freezer section.

Near Huntwood St, Cave Spring, VA 24018
Uriah B.

Uriah B.

WASHER WHIRLPOOL WFW5090JW0 Replaced timer. Ran normal cycle as test. All checks ok at this time.

Near Crossbow Cir, Cave Spring, VA 24018
Chris S.

Chris S.

REFRIGERATOR MAYTAG MFT2772HEZ00 The freezer led is getting voltage but isn’t turning on. ; ordrng 1 W11205083 (module)

Near Huntwood St, Cave Spring, VA 24018
Chris S.

Chris S.

TRIO CD KITCHENAID KRFC300ESS01 There was a ticking sound from behind the unit. I removed all loose tape and tags from the back of the unit. All operations check ok.

Near Fox Ridge Rd SW, Cave Spring, VA 24018
Chris S.

Chris S.

COMPACTOR WHIR n/a The bin latch was very tight and costumer was unable to open it when the bin was full. I lubricated the bin latch with grease. It then functioned freely. All operations check ok.

Near Huntwood St, Cave Spring, VA 24018
Uriah B.

Uriah B.

DRYER WHIRLPOOL WED4815EW1 Replaced thermal fuse and corrected wiring. All checks ok. Unit is stuffed into a small closet with minimal breathing room for it.

Near Electric Rd, Cave Spring, VA 24018
Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL DU1055XTVS1 Replaced bimetal. Ran short test cycle. All checks ok.

Near Brookwood Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

KITCHEN WHIRLPOOL WDT710PAHB1 Replaced element. Adjusted high limit thermostat connection to make sure proper connection. Ran test cycle. All checks ok at this time.

Near Lakemont Dr, Cave Spring, VA 24018
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRS325FDAW04 The led modules were not working. I replaced the 3 led modules. All operations check ok. ; pckd up 2 WPW10515057 (light)s and 1 WPW10515058 (light)

Near Hunting Hills Cir, Cave Spring, VA 24018
Uriah B.

Uriah B.

WASHER WHIRLPOOL WFW5090JW0 Everything checking fine in CS diagnostics. Found error code F11. Needs timer per service pointer w11395614APart is an XPart and is at least 15 days out. Will need Chris as unit is stacked. ; ordrng 1 W11334605 (TIMER CCU)

Near Crossbow Cir, Cave Spring, VA 24018
Uriah B.

Uriah B.

KITCHEN WHIRLPOOL WDT710PAHB1 F7e1 found in diagnosticElement not heating. Checked control and control is sending power. Needs element. ; ordrng 1 W10518394 (heater)

Near Lakemont Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL DU1055XTVS1 Needs bimetal. W10258275; ordrng 1 W10258275 (bi-metal)

Near Brookwood Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

M/W OTR WHIRLPOOL WMH31017FW0 Needs control to bring light back. Stays at 7V no matter high low or off. W10892389.Cx to get a new unit.

Near Buck Crossing Dr, Cave Spring, VA 24018