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Local Reviews
for Castroville, TX

ApplianceCare Rated 5.0 out of 5 stars based on 7 customer reviews

Map of Castroville, TX

Larry




Review of ApplianceCare

Friendly, helpful and kept informed.


Response from ApplianceCare:

Thank you for writing a review!


Map of Castroville, TX

Great service




Review of ApplianceCare

Tech seemed very knowledgeable


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Castroville, TX

Fast, friendly and very professional service




Review of ApplianceCare

From the start the customer service was excellent. The technician was very professional. Overall wonderful experience! Thank you!


Response from ApplianceCare:

Thank you for writing a review for us!


Map of Castroville, TX

Great Service




Review of ApplianceCare

Our technician Jesse was AMAZING! He walked us through everything he was doing and answered all questions we had. He also made sure we were aware of some of the mistakes the builder made in our home which cause our wall oven to be improperly installed by the builder.


Response from ApplianceCare:

Thank you for writing a review for us! Jesse is a vital part of our team who strives to complete each job thoroughly and efficiently.


Map of Castroville, TX

Great Service




Review of ApplianceCare

Showed up on time, Very professional, and explained what was being done.


Response from ApplianceCare:

Thank you for writing a review for us!


Map of Castroville, TX

Excellent and Professional service!




Review of ApplianceCare

Our tech was friendly, knowledgeable and very professional.


Response from ApplianceCare:

Thank you for giving us your feedback on your experience with our service!


Map of Castroville, TX

Todd




Review of ApplianceCare

We had a very pleasant experience dealing with Jay. It was great getting to know and talk to him. He certainly believes in treating people how you want to be treated. It was a pleasure getting to know him.


Response from ApplianceCare:

Thank you for giving us your feedback!


Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Spoke with customer about issues, has not had any issues since the reboot. Customer wants to hold off on repair, if issue comes back will need control and console. W11261165 W11351998"

Near Red Maple Path, Castroville, TX 78009
Justin  R.

Justin R.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Need to replaced control and console for unit. Using parts from job 69899. Replaced control and console. Unit has a very bad smell inside, let Robert know via voicemail. Also outside control box does not turn off oven."

Near Red Maple Path, Castroville, TX 78009
Justin  R.

Justin R.

FREEZER MAYTAG MZF34X16DW04 "Found compressor running but really hot to the touch, will need a sealed system technician to come back for the compressor. ; ordrng 1 W10507884 (compressor)"

Near Geneva Ct, Castroville, TX 78009
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Display is blacked out, had customer unplugged unit. Will need console and control board. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE )"

Near Red Maple Path, Castroville, TX 78009
Justin  R.

Justin R.

REFRIGERATOR SAMSUNG RF28JBEDBSR "Found new ice maker cracked by fill tube area, water would leak out if installed. Replaced control board, updated call with Samsung support. Ordering ice maker 7003689487. ; ordrng 1 DA97-15217B (ICE MAKER)"

Near Village Path, Castroville, TX 78009
Justin  R.

Justin R.

COOKTOP GAS WHIRLPOOL WCG97US6HS00 "Calling techline to document CPS findings. Dave is assisting, W11246817 would need to be replaced again. Techline Insisted to have customer call customer relations. Customer is going to email dispatch the CPS findings. ; ordrng 1 W11246817 (valve-brnr)"

Near Sweet Rose, Castroville, TX 78009
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Replaced control board and console for unit, tested to complete. Unit is good to go. Went over survey with with customer that they will receive by next Monday."

Near Wagon Ln, Castroville, TX 78009
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Replaced control board and console. When pushing unit back into wall I notice a plastic shim piece fall to the floor. The oven wall will need to be fixed, technician is not responsible for adding shims to help with gap. Builder will need to check on issue and fix. Unit is working"

Near Sweet Rose, Castroville, TX 78009
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRT108FZDB05 Replaced control and thermistor for unit. Unit is showing to be good.

Near County Rd 4614, Castroville, TX 78009
Justin  R.

Justin R.

REFRIGERATOR SAMSUNG RF28JBEDBSR Spoke with customer about needing to leave fridge off for 48 hours to allow unit to fully defrost after replacing ice maker. She will talk with her daughter to see when would be a better time so she can secure the food in the fridge. ; schdld next appmnt for 3/27 FRI !

Near Village Path, Castroville, TX 78009
Justin  R.

Justin R.

FREEZER WHIRLPOOL WSZ57L18DM03 "Tried heating seal, doesn’t really help issue. Need to order and replace seal. ; ordrng 1 W10574476 (gasket-dor)"

Near FM471, Castroville, TX 78009
Richard G.

Richard G.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced both controls. Tested to complete. Unit is good to go.

Near Big Bend Path, Castroville, TX 78009
Justin  R.

Justin R.

WASHER MAYTAG MVWB835DW1 "F3E2, F9E2, F7E0, F0E3, stored in unit. Unit needs water valve, and gear case. Customer does not want to go forward with repair. Collected both appliance service calls on other ticket."

Near Co Rd 5722, Castroville, TX 78009
Justin  R.

Justin R.

DRYER WHIRLPOOL WED4815EW1 "Timer on dryer is not working, will need to be replaced. Customer does not want to forward with repair. Charging for 2 appliance service call. 178.61 collected"

Near Co Rd 5722, Castroville, TX 78009
Justin  R.

Justin R.

REFRIGERATOR SAMSUNG RF28JBEDBSR 7003680042 reference number from Samsung technical support. Need to order ice maker kit. ; rqstng P&A on 1 Da82-02675A (ICE KIT)

Near Village Path, Castroville, TX 78009
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Need to order control board for unit as well as installing console. ; ordrng 1 W11261165 (cntrl-elec)

Near Wagon Ln, Castroville, TX 78009
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRT108FZDB05 "Found freezer frosted over, also hear fan making a very loud noise. Calling techline to assist, Austin is assisting. Found a bad control board and thermistor. ; ordrng 1 W11393764 (CONTROL ) and 1 WPW10384183 (thermistor)"

Near County Rd 4614, Castroville, TX 78009
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Unit is stuck in demo mode and I cannot clear it out. Will need control board and console. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE )

Near Sweet Rose, Castroville, TX 78009
Justin  R.

Justin R.

VENTHOODS UNKNOWN UXT4230ADS1 "Found wire plug coming into unit installed incorrectly, also found the ground cable loose. Fixed issues and tested to complete."

Near Castroville, TX 78009
Richard G.

Richard G.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Customer complaint is that the unit is still resetting. Checked error codes and found F6E0 again. Called techline and spoke with Liam. Advised to replace both main controls for upper and lower oven. SR#7727363421; ordrng 1 W11261164 (cntrl-elec) and 1 W11261165 (cntrl-elec)

Near Big Bend Path, Castroville, TX 78009
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Temperatures inside fridge were better from temperature adjustments. The thermistor is working as designed. Replaced User interface and ice chute seal.

Near Texas Bend, Castroville, TX 78009
Justin  R.

Justin R.

WASHER MAYTAG MVWB765FW3 "F2E1 only code stored in unit, customer said unit makes a grinding noise during delicate cycle. Running unit through diagnostics and calibration. After calibration unit showed a F7E9 code. Cleared code ran diagnostics, all test passed. Ran calibration on unit again, no codes popped up again after calibration. Ran unit at high spin to check for loud noises no noises detected."

Near FM471, Castroville, TX 78009
Justin  R.

Justin R.

WASHER MAYTAG MHW5630HC0 "Only showing F0E5 on unit, ran diagnostics all test passed. Customer had close in unit that just finished the cycle and were still wet. Will go over settings on console."

Near Co Rd 4722, Castroville, TX 78009
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL MFD2562VEB0 "Found unit to have a bad start device, compressor readings were a little high. Customer is going to think about repair and call us back if he decide to go forward with repair. Collected 105 for service call. ; ordrng 1 WPW10194431 (start-dev)"

Near Petersburg St, Castroville, TX 78009
Jesus C.

Jesus C.

RANGE MAYTAG MGR6600FZ1 Error code F0E1. Control is bad. Installed new control. Ran broil for 15 minutes. No error codes. Unit is working properly. Tested to complete.

Near Co Rd 5736, Castroville, TX 78009
Jesus C.

Jesus C.

WASHER MAYTAG MHW5630HC0 Tested washer. F0E5 error code. Ran diagnostic test. No issues during testing. Basket is balanced. Good drain. No issues during testing. Spoke with customer. Customer is using a whole cup of soap. Excessive soap causing issues. Performed customer instruct. Job complete.

Near Co Rd 4722, Castroville, TX 78009
Jesus C.

Jesus C.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Installed new UI. Original UI has revision B. New UI has revision D. No issues during testing. Unit is working properly. Job complete.

Near Red Maple Path, Castroville, TX 78009
Jesus C.

Jesus C.

COOKTOP GAS WHIRLPOOL WCG97US6HS00 Complaint is that front right burner made a popping noise on three different occasions. Customer was cooking using burner on medium heat. Could not duplicate issue during testing. Called techline. Sr 772685426. Issue might be related to gas supply. Cooktop is working properly. Tested to complete.

Near Red Maple Path, Castroville, TX 78009
Jesus C.

Jesus C.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Installed new UI. No issues during testing. Unit is working properly. Job complete.

Near Wagon Ln, Castroville, TX 78009
Jesus C.

Jesus C.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Installed new UI. Unit is working properly. No further issues. Tested to complete.

Near Big Bend Path, Castroville, TX 78009
Jesus C.

Jesus C.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 UI not responding. Cannot scroll screen. Installed new UI. Original UI was revision B. New part has revision D. No issues during testing. Unit is working properly. Tested to complete.

Near Sweet Rose, Castroville, TX 78009
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Screen is showing black and then the gray screen. Unplugged unit and tested to complete. Will need to order console and control board. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (Ui)

Near Red Maple Path, Castroville, TX 78009
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Replaced control and motor evaporator, evaporator motor still not coming on. Calling techline to document findings. Tested P8 pin 7 and 8 to find 0hms showing issues to be non repairable, calling techline again to document findings. Butch is assisting, documented issues and customer is aware of next steps."

Near Castroville, TX 78009
Jesus C.

Jesus C.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 UI not responding. Having ghost light issue. Ordering new UI. ; ordrng 1 W11107237

Near Wagon Ln, Castroville, TX 78009
Jesus C.

Jesus C.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 UI not responding. Will work intermittently. Has ghost light issue. Will order new UI. ; ordrng 1 W10871563 (panl-cntrl)

Near Castroville, TX 78009
Jesus C.

Jesus C.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Tested oven. Display having ghost screen issues. Ordering new UI. ; ordrng 1 W10871563 (panl-cntrl)

Near Big Bend Path, Castroville, TX 78009
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF555SDFZ02 No cool in freezer. Evap fan motor not running. No power to fan. Called techline. No power from board. Sr 7726729794. Ordering New control. ; ordrng 1 W10276647 (motor evaporator) and 1 W10438707 (cntrl-elec)

Near Castroville, TX 78009
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDT720PADM2 "Customer complaint is that the dishwasher doesn’t work. Ran unit through diagnostics and found no error codes. During testing, the dishwasher filled but not completely. During the wash cycle, the motor was making a loud humming noise, but was not pushing water through. Collected service call. Customer refuses to pay tax. Says she was not told about tax on the phone. Remaining balance is an estimate. Customer will contact us if she decides to go through with repairs.; ordrng 1 WPW10671941 (pump&motor)"

Near FM1343, Castroville, TX 78009
Justin  R.

Justin R.

RANGE MAYTAG MGR5750ADW Replaced burner head and tested to complete. Unit is good to go.

Near River Meadow, Castroville, TX 78009
Justin  R.

Justin R.

REFRIGERATOR KITCHENAID KRMF706ESS Replaced both control boards and tested to complete. Unit is showing to be good.

Near Gentilz St, Castroville, TX 78009
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL ED5GTGXNQ15 "Dispenser front housing is damaged and would need to be replaced, marcone no longer carries part needed. Unit does not have a repair I can fix. Charging both service calls on other ticket."

Near River Meadow, Castroville, TX 78009
Justin  R.

Justin R.

RANGE MAYTAG MGR5750ADW Found range to have a bad burner head. Will need to order and replace burner to fix issue. Collected 165.00 for 2 appliance service call for unit. 175.99 is left balance for repair. ; ordrng 1 WP3412D024-26 (burnr-head)

Near River Meadow, Castroville, TX 78009
Justin  R.

Justin R.

WASHER MAYTAG MHW5630HC0 "Replaced pressure switch and tested to complete, unit is working correctly. Customer will run a load tonight and call if any issues occur again."

Near Co Rd 4722, Castroville, TX 78009
Justin  R.

Justin R.

REFRIGERATOR KITCHENAID KRMF706ESS Heard the three way valve engaging multiple times after being plugged back in. Replaced supply control board but will need to order main control supply board again. ; rqstng P&A on 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)

Near Gentilz St, Castroville, TX 78009
Justin  R.

Justin R.

DRYER WHIRLPOOL WED6620HC0 "Ran unit through diagnostics, all test are working. Went over how the sensor works. Recommended using timed dry if not using same kind of clothing. Unit is good to go. Went over survey with customer and leave behind."

Near San Jacinto St, Castroville, TX 78009