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Local Reviews
for Boerne, TX

ApplianceCare Rated 4.8 out of 5 stars based on 74 customer reviews

Map of Boerne, TX

Great service




Review of ApplianceCare


Map of Boerne, TX

Joyce




Review of ApplianceCare

Wonderful service, this guy is very efficient and knowledgeable.


Map of Boerne, TX

Jennair Refrigerator Repair




Review of ApplianceCare

ApplianceCare was very prompt and fixed our JennAir. They were courteous and professional. Technician was wearing a mask and following all safety procedures. Great job!


Response from ApplianceCare:

Thank you, glad we were able to be of service.


Map of Boerne, TX

Quick and Professional




Review of ApplianceCare

Douglas assessed our new Scotsman and was in and out quickly. He was very professional!


Response from ApplianceCare:

Thank you


Map of Boerne, TX

Thank you, overall a great experience




Review of ApplianceCare

There was a delay “due to Covid” with getting a replacement part, but overall a great experience with no complaints.


Map of Boerne, TX

KitchenAid Lighting Repair




Review of ApplianceCare

Douglas Herbert did an outstanding job repairing our KitchenAid refrigerator. It was the 3rd lighting issue we had from the 2 yr old Fridge. The series connection was not as simple to fix by replacing the LEDs or wire harness. Douglas troubleshoot the problem to a lighting control board. After his 3rd visit he promptly replace the board & the lights turned on. Douglas was very professional by calling ahead of time, respectful, wore his mask & always on time.


Map of Boerne, TX

Great




Review of ApplianceCare

They were great. Fixed the problem and very professional.


Map of Boerne, TX

Great service




Review of ApplianceCare


Map of Boerne, TX

Elaine




Review of ApplianceCare

Rxcellent


Map of Boerne, TX

Very helpful




Review of ApplianceCare

Prompt and good


Response from ApplianceCare:

Thank you!


James




Review of ApplianceCare


Great service




Review of ApplianceCare

Doug was awesome. Very friendly and professional. Help resolve the problem with our oven quickly.


Great Service




Review of ApplianceCare


Courteous




Review of ApplianceCare


Great service




Review of ApplianceCare


-




Review of ApplianceCare


Christian was wonderful. He was very conscientious. We believe he may have solved our problems. Also, appreciated him wearing a mask.




Review of ApplianceCare


Great service! Explained how process will work very easily and professional.




Review of ApplianceCare


Dissatisfied Disappointed




Review of ApplianceCare

Technicians were much more interested to quickly talk about their capacity and capabilities, and not quick to action. Jumped right into explaining how the prior technical diagnosis and troubleshooting was Not at a skill level as theirs. In addition would have to re-qualify the issue before they were able to proceed. Further articulating how they felt of the prior technicians skill level and lack of confidence in his work. In addition, technicians pointed quickly pointed out before leaving, that they believed I had plumbing issues and stated my dishwasher’s water feed handle was installed backward. And furthermore turned the “tap” on in the direction to allow water flow into the machine. I thought the comment was odd so I went to investigate after they left, and they had turned the “tap” to the off position. The plumbing is not installed incorrectly, as they didn’t understand the “tap” handles direction which it faces. In fact they tested their work, after the installation, with the dishwashers water which they actually turned off! If needed call and I can show and explain in detail. Overall very dissatisfied and disappointed.


Great job




Review of ApplianceCare

Great Service


Incedible Team and great knowledge




Review of ApplianceCare


Great Service!




Review of ApplianceCare

Doug the technician did a great job. Very satisfied with his work. Awesome customer service!


Response from ApplianceCare:

Thank you for giving us your feedback!


Good follow-up experience.




Review of ApplianceCare

While making a necessary repair on our dishwasher, I asked Doug to check performance on our refrigerator and oven. He diagnosed a software issue with the oven and a defrost issue with the fridge. A second visit was necessary to allow acquiring the materials, but within a week, both were repaired under warrantee with no charges. Thanks!


Response from ApplianceCare:

Thank you for giving us your feedback!


great service




Review of ApplianceCare

quick, quiet and efficient


Response from ApplianceCare:

Thank you for giving us your feedback!


Great reponse and service.




Review of ApplianceCare

Doug arrived on time and quickly diagnosed the issue and replacement parts needed to repair our Jennair dishwasher. He returned two days later on schedule to install the needed part. He was extremely helpful in contacting the manufacturer to verify 100% warrantee coverage.


Response from ApplianceCare:

Thank you for giving us your feedback!


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Great service!




Review of ApplianceCare

Punctual and thorough!


EXCELLENT




Review of ApplianceCare

Being a Senior it is worrisome to call anyone to make repairs. Happy to say Doug is wonderful. Very pleasant, knowledgeable. He was on time and went right to work. My washing machine and ice maker are both running perfectly. Will recommend him to all my friends and neighbors. A little pricey but service is worth the price.


Good service




Review of ApplianceCare

Took several visits but finally fixed problem


Great Service




Review of ApplianceCare


repair of new refrigerator




Review of ApplianceCare

repair was quick , but we had to wait almost a month to get part.


Response from ApplianceCare:

Thank you for giving us your feedback!


Great service!




Review of ApplianceCare

Christian did a great job. He was very courteous and friendly and would highly recommend these guys for any service work needed.


Response from ApplianceCare:

Thank you for giving us your feedback!


Very good




Review of ApplianceCare


Great Service & Turn Around Time




Review of ApplianceCare

Techs were able to correctly identify problem & proactively fixed my appliance. Knowledgeable, friendly & efficient!


Response from ApplianceCare:

Thank you for writing a review!


Samsung refrigerator ice maker




Review of ApplianceCare

Great service from Doug and Appliance Care of Texas. Exceptional communication from ACT and information about the actual work from Doug. Thank you!


Response from ApplianceCare:

Thank you for giving us your feedback!


Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDF331PAHS0 "Customer issue is that the dishwasher would swing back when weight was put on door. Finding issue to be that the installers did not lower front legs enough. Lowered front legs, unit is now solidly in the cabinet."

Near Dovetail St, Boerne, TX 78006
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDF331PAHS0 "Customer issue is that the dishwasher would swing back when weight was put on door. Finding issue to be that the installers did not lower front legs enough. Lowered front legs, unit is now solidly in the cabinet."

Near Dovetail St, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer stated ice maker not getting water. Tested ice maker to find unit is functioning as designed. No further issues at this point.

Near I-10, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF28JBEDBSG Unit only dispensing crushed ice. Finding issue to be solenoid to be ceased into place. Ordering auger assembly to resolve the issue. Scheduling for customer availability. ; ordrng 1 DA97-12540G (AUGER ASSEMBLY)

Near Hampton Cove, Boerne, TX 78006
Douglas H.

Douglas H.

DISHWASHER SAMSUNG DW80J7550UG Customer called in to proceed with repair. Ordering parts needed. P&L needed to collect on return visit. ; ordrng 1 DD92-00042B (UI PANEL) and 1 DD92-00043C (ELECTRONIC CONTROL )

Near FM 289, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Unit upper lights and freezer lights not working. Found issue to be freezer light. Replaced freezer light module from truck stock to resolve the issue. Unit now functioning properly. Yes to survey and leave behind. ; used 1 W10695459 (MODULE) from stock

Near Brown Hawk, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRSC703HPS00 "Unit refrigerator not cooling properly. Found EVAP frozen over. Ordering UI, thermistor and EVAP fan assembly to resolve the issue. Customer is going to attempt to contact KA for an exchange as the unit is only a couple months old. ; ordrng 1 W10316760 (THERMISTOR ) and 1 W11098695 (FAN SCROLL) and 1 W11340158 (UI PANEL)"

Near Tapatio Dr W, Boerne, TX 78006
Douglas H.

Douglas H.

RANGE KITCHENAID KSGG700EBS1 Console installed previously was damaged. Installed new console and bezels to resolve the issue. Unit now good. Customer approved of repair.

Near Spring Creek Rd, Boerne, TX 78006
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 Customer stated unit still leaking. Inspected unit to find fill tube cracked at the base of the valve. Giving part at wholesale cost and not charging labor. Rescheduled for part availability ; ordrng 1 WPW10678300 (WATER TUBE)

Near Horseshoe Bend, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR FRGIDAIRE LPHS2687KF0 Error code given is a communication error. Plugged unit in to see unit attempting to start but would instantly cycle off as if loosing power. Could hear the control click during the attempt. Found control and UI to be the cause. 801.91 for all costs. Customer declined repair due to cost. Collected priority Sc.

Near Spring Valley Dr, Boerne, TX 78006
Douglas H.

Douglas H.

WASHER MAYTAG MVWB835DW4 "Last trip motor, and gearcase shorted out controls not allowing to accept selections. Replaced control, console, gearcase, rotor and stator to resolve all issues. Calibrated unit. Unit now functioning as designed. No further issues at this point."

Near Oak Forest Dr, Boerne, TX 78006
Douglas H.

Douglas H.

DISHWASHER KITCHENAID KDTE104ESS1 "Unit not washing. Checked for errors. No errors present. Attempted to run diagnostics testing, would fill and could hear the diverter working but motor functionality not present. Finding issue to be electronic control board not send voltage to motor. Per Sb web part still covered under limited part warranty. Quoted 125 plus tax for labor. Customer wanted to proceed with repair. Ordering control to resolve the issue. Customer wanted to pay Sc and labor up front. Collected priority Sc and labor ; ordrng 1 W10854225 (CONTROL)"

Near Sunrise Dr, Boerne, TX 78006
Douglas H.

Douglas H.

WASHER MAYTAG MVWB855DC3 Upon arrival customer decided to cancel service after hearing the Sc call rate as she thought the unit is under warranty. Explained that the warranty is only good for one year. Decided to not have service at this point. Didn’t collect Sc.

Near Liberty Park, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KBSD608ESS01 Last tech found faulty led driver and broken module. Replaced both to resolve the issue. Unit now functioning properly. Customer approved repair.

Near Hickman St, Boerne, TX 78006
Douglas H.

Douglas H.

RANGE MAYTAG MER8800FZ2 Confirmed customers diagnosis. Unit needs new terminal block and main harness. Reschedule for part availability ; saved tckt

Near Hampton Way, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Handle came off and scratched door. Explained about cosmetic warranty, customer under stood, handle fell off due to installation issue. Put handle back on properly. No further issues at this point."

Near Heathcot, Boerne, TX 78015
Douglas H.

Douglas H.

COOKTOP GAS WHIRLPOOL WCG55US0HS00 "This dispatch was went for the vent hood (created new ticket) but customer asked me to check it out while I was here. Customer asked for the part number for the knobs as they damaged one, explained that is considered cosmetic and would be responsible for P&L for that. Unit tested good. No further issues at this point."

Near Heathcot, Boerne, TX 78015
Douglas H.

Douglas H.

COOKTOP GAS KITCHEN AID KCGC506JSS00 Upon arrival found unit giving off huge yellow flames. Needs to be converted to LP. Customer had LP conversion kit from purchase of unit. Converted unit to LP to resolve the issue. Unit now functioning properly. No further issues at this point.

Near Kreutzberg Rd, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KSRY25CRMS00 Unit not cooling properly. Finding signs of a leak in the SS such as oil on the ground right below the evaporator connections. No frost pattern on EVAP. Leak appears to be in evaporator. Quoted 815.86 for P&L. Customer wants to think about the repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 WP2188823 (EVAPORATOR )

Near Benedikt Path, Boerne, TX 78006
Douglas H.

Douglas H.

ICEMAKER (STANDA SCOTSMAN CU50PA-1C Customer stated doesn’t seal properly and ice wet. Checked unit over door sealing as designed. Adjusted harvest cycle to resolve wet ice issue. Unit is functioning properly. No further issues at this point.

Near Cantina Sky, Boerne, TX 78006
Douglas H.

Douglas H.

BEVERAGE CENTER JENN-AIR JUB24FLERS00 Unit making loud grinding/vibration noise. Finding issue to be EVAP motor failing. Ordering both to resolve the issues. ; ordrng 2 W10854409 (MOTOR EVAP)s

Near Frontage Rd, Boerne, TX 78006
Colton B.

Colton B.

REFRIGERATOR JENN-AIR JFFCC72EFP02 Customer informed me that the unit had been making ice. Unit is testing good.

Near Campo Viejo, Boerne, TX 78006
Douglas H.

Douglas H.

VENT HOOD WHIRLPOOL WVW7336JS0 "Unit left light not fully illuminated. Found just needed new bulb. Explained to customer that bulbs aren’t covered under warranty, then customer asked if we billed it to Pulte, explained that we didn’t receive the dispatch as 3rd party builder so we wouldn’t bill Pulte. Then I explained that she would have to cover cost of part. She didn’t want to pay for part. Didn’t install bulb. No further issues at this point. Customer is going to contact Pulte to see if they will cover the cost."

Near Braeburn, Boerne, TX 78015
Colton B.

Colton B.

VENT HOOD WHIRLPOOL UXT4236ADS "Issue is a flickering light and no fan speed selecting. Replaced both switches. Fan speed is now good. Light still flickers, but customer thinks that’s a light bulb issue. Customer will replace bulb and let us know. Unit tested good for now."

Near Escalera Cir, Boerne, TX 78006
Colton B.

Colton B.

REFRIGERATOR JENN-AIR JFFCC72EFP00 Issue is no ice production. Finding issue to be a bad ice maker. Replaced ice maker to resolve issue. If issue continues please send back with a control board.

Near TX-46, Boerne, TX 78015
Colton B.

Colton B.

REFRIGERATOR SAMSUNG RF23M8070SRAA Issue is a no cool freezer. Finding issue to be a restriction in the freezer evaporator. Called DH to confirm. Ordering dye drier per DH request. ; ordrng 1 WPW10143759 (dryer)

Near Towering Vista, Boerne, TX 78006
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRT111SFDM03 Issue was a no cool refrigerator section. Found no airflow to refrigerator section. Finding issue to be that whoever previously worked on unit did not install air channel correctly which kept the fan from spinning. Reinstalled insulation and back plate. We are now getting cold airflow down to the refrigerator section. Unit also needs new defrost bi-metal due frosting issues. Ordering and returning.; ordrng 1 WPW10392132 (bimetl-def)

Near I-10, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF23HCEDTSR/AA Last trip found faulty EVAP cover and temp sensor. Replaced both after defrosting unit to resolve the issue. Unit now testing good. No further issues at this point. Collected P&L

Near Fair Oaks Pkwy, Boerne, TX 78015
Douglas H.

Douglas H.

COOKTOP ELECTRIC JENN-AIR JIC4430XB00 Replaced module to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind

Near Canyon Cir, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL GI0FSAXVY011 Unit not cooling and leaking from dispenser. Found issue to be faulty start device not allowing the compressor to function properly. Replaced start device to resolve the issue. Unit began cooling immediately upon testing. Leaking was happening due to ice melting from no cool. Yes to survey and leave behind. ; used 1 8201786 (START DEVICE) from stock

Near Bearcat, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF28JBEDBSG Last tech found faulty ice maker and needed bin assembly. Replaced both after breaking apart old bin to remove. Unit now testing good. No further issues at this point.

Near Hampton Cove, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF28JBEDBSG Last tech found faulty ice maker and needed bin assembly. Replaced both after breaking apart old bin to remove. Unit now testing good. No further issues at this point.

Near Hampton Cove, Boerne, TX 78006
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS970CIDM00 Issue was a frosted over refrigerator evaporator. Replaced thermistor and UI to resolve issue. Unit tested good.

Near Woods of Boerne Blvd, Boerne, TX 78006
Colton B.

Colton B.

RANGE WHIRLPOOL WFG505M0BS3 Issue is that door is hot to the touch while cooking. Finding issue to be a warped door. Ordering the parts that are warped and returning. Front panel is PSP item. ; ordrng 1 W11176456 (glass-door) and 1 W11389703 (CROSS SUPPORT)

Near Braeburn, Boerne, TX 78015
Douglas H.

Douglas H.

DRYER WHIRLPOOL GEW9200LW2 Unit not heating. Found issue time be faulty element. Quoted 287.96 for all costs. Customer wanted to proceed with repair. Replaced element from stock to resolve the issue. Unit now functioning as designed. No further issues at this point. Collected all costs. ; used 1 WP3387747 (ELEMENT) from stock

Near FM474, Boerne, TX 78006
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer complaint is that the refrigerator leaks once a day even with water turned off. No signs of frozen over evaporator drain holes. Finding issue to be a small crack in the drip pan. Squirted water into and found a small leak. Ordering a new drip pan to resolve issue. Informed customer that we’d call when parts come in. Quoted on return visit and collected SC. ; ordrng 1 W11225840 (tray-evap)

Near Cimarron Creek, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL KRFF707ESS01 Last trip found faulty led driver. Installed led driver to resolve the issue. Unit now functioning as designed. No further issues at this point. Yes to survey and leave behind.

Near Monument Oak, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KBBL306ESS01 ESTIMATE ONLY! Customer had unit shipped from another city. Mover damaged unit. Checked unit over to find many parts damaged. Ran diagnostics to check unit. Found UI acting up. Included that in my quote. Quoted 3207.60 for all parts and labor (550 labor). Customer is going to submit through insurance and will call us back for when they approve. Collected Sc. ; rqstng P&A on 1 2215612 (AIR DUCT COVER) and 1 W10783283 (FC DOOR HANDLE) and 1 W10783284 (HANDLE) and 1 W10799262 (FC DOOR SKIN SS) and 1 W10801506 (RC DOOR SKIN SS) and 1 W11173662 (TRIM LEFT) and 1 W11173663 (TRIM RIGHT) and 1 W11238395 (WATER FILTER CAP) and 1 W11411871 (UI) and 1 W11449308 (GRILLE UPPER) and 3 WP489464 (SCREW)s and 1 WPW10188547 (LOWER GRILLE SKIRT) and 1 WPW10189196 (LOWER GRILLE)

Near Turning Leaf, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF23HCEDTSR/AA Unit refrigerator compartment fan making a bad noise as if hitting ice. Found unit not defrosting properly. Quoted 295.69 for P&L. Customer wants to proceed with repair. Ordering EVAP cover and temp sensor to resolve the issue. Collected Sc. ; ordrng 1 DA32-10104N (TEMP SENSOR) and 1 DA97-12608A (EVAP COVER)

Near Fair Oaks Pkwy, Boerne, TX 78015
Douglas H.

Douglas H.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Customer stated unit won’t shut off and continues to heat after she manages to shut it off. Found console partly unresponsive on cancel button. Ordering console and control to resolve the issue. ; ordrng 1 W11261167 (CONTROL) and 1 W11296171 (CONSOLE)

Near La Cima, Boerne, TX 78006
Colton B.

Colton B.

DRYER SAMSUNG DV45H7000EW Issue is that unit is not heating. Found OL reading on heating element. Ordering new heating element and thermostats to resolve issue. ; ordrng 1 DC47-00019A (element) and 1 DC32-00007A (thermistor) and 1 DC47-00016A (thermostat) and 1 DC47-00018A (thermostat)

Near Cimarron Creek, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JFC2290REM00 "Calling techline per notes and reoccurring issues. Spoke with Sterling, had me test a bunch of things, found valve in back is faulty, getting proper voltage to valve but water not being sent to ice maker. Ordering valve per techline. 7728495665; ordrng 1 WPW10420083 (VALVE)"

Near Creekside Cove, Boerne, TX 78006
Colton B.

Colton B.

VENTHOODS UNKNOWN UXT5536AAS3 Issue was that the buttons had popped into vent hood housing. Reinstalled buttons and tightened mounting bracket because it was loose. Unit tested good.

Near Pond Gate, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL KRFF707ESS01 Last trip found issue lied in module harness. Installed that part didn’t resolve the issue. Finding issue to lie in the led driver board. Ordering driver board to resolve the issue ; ordrng 1 W10830288 (LED DRIVER)

Near Monument Oak, Boerne, TX 78015
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Customer couldn’t remove old filter. Managed to remove filter to find previous owners used an incorrect filter brand and it was wedged into place. Installed new filter for customer, customer had correct filter. No further issues at this point. Collected Sc & labor"

Near Ledge Springs, Boerne, TX 78006