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Local Reviews
for Boerne, TX
Powered by Fluid LOCALGreat service
Jared - Boerne, TX
Joyce
Joyce Saurage - Boerne, TX
Wonderful service, this guy is very efficient and knowledgeable.
Jennair Refrigerator Repair
Jeff - Boerne, TX
ApplianceCare was very prompt and fixed our JennAir. They were courteous and professional. Technician was wearing a mask and following all safety procedures. Great job!
Response from ApplianceCare:
Thank you, glad we were able to be of service.
Quick and Professional
Ashley - Boerne, TX
Douglas assessed our new Scotsman and was in and out quickly. He was very professional!
Response from ApplianceCare:
Thank you
Thank you, overall a great experience
Paul - Boerne, TX
There was a delay “due to Covid” with getting a replacement part, but overall a great experience with no complaints.
KitchenAid Lighting Repair
Gerry - Boerne, TX
Douglas Herbert did an outstanding job repairing our KitchenAid refrigerator. It was the 3rd lighting issue we had from the 2 yr old Fridge. The series connection was not as simple to fix by replacing the LEDs or wire harness. Douglas troubleshoot the problem to a lighting control board. After his 3rd visit he promptly replace the board & the lights turned on. Douglas was very professional by calling ahead of time, respectful, wore his mask & always on time.
Great
Todd - Boerne, TX
They were great. Fixed the problem and very professional.
Great service
Beverly - Boerne, TX
Elaine
Joyce - Boerne, TX
Rxcellent
Very helpful
Nancy - Boerne, TX
Prompt and good
Response from ApplianceCare:
Thank you!
James
James - Boerne, TX
Great service
Fredrick - Boerne, TX
Doug was awesome. Very friendly and professional. Help resolve the problem with our oven quickly.
Great Service
Sean - Boerne, TX
Courteous
Jamie - Boerne, TX
Great service
Andrea - Boerne, TX
-
Marcus - Boerne, TX
Christian was wonderful. He was very conscientious. We believe he may have solved our problems. Also, appreciated him wearing a mask.
Evin - Boerne, TX
Great service! Explained how process will work very easily and professional.
Tiffany - Boerne, TX
Dissatisfied Disappointed
Dissatisfied Disappointed - Boerne, TX
Technicians were much more interested to quickly talk about their capacity and capabilities, and not quick to action. Jumped right into explaining how the prior technical diagnosis and troubleshooting was Not at a skill level as theirs. In addition would have to re-qualify the issue before they were able to proceed. Further articulating how they felt of the prior technicians skill level and lack of confidence in his work. In addition, technicians pointed quickly pointed out before leaving, that they believed I had plumbing issues and stated my dishwasher’s water feed handle was installed backward. And furthermore turned the “tap” on in the direction to allow water flow into the machine. I thought the comment was odd so I went to investigate after they left, and they had turned the “tap” to the off position. The plumbing is not installed incorrectly, as they didn’t understand the “tap” handles direction which it faces. In fact they tested their work, after the installation, with the dishwashers water which they actually turned off! If needed call and I can show and explain in detail. Overall very dissatisfied and disappointed.
Great job
Steven - Boerne, TX
Great Service
Incedible Team and great knowledge
Mark - Boerne, TX
Great Service!
Evangelina - Boerne, TX
Doug the technician did a great job. Very satisfied with his work. Awesome customer service!
Response from ApplianceCare:
Thank you for giving us your feedback!
Good follow-up experience.
Mark - Boerne, TX
While making a necessary repair on our dishwasher, I asked Doug to check performance on our refrigerator and oven. He diagnosed a software issue with the oven and a defrost issue with the fridge. A second visit was necessary to allow acquiring the materials, but within a week, both were repaired under warrantee with no charges. Thanks!
Response from ApplianceCare:
Thank you for giving us your feedback!
great service
James - Boerne, TX
quick, quiet and efficient
Response from ApplianceCare:
Thank you for giving us your feedback!
Great reponse and service.
Mark - Boerne, TX
Doug arrived on time and quickly diagnosed the issue and replacement parts needed to repair our Jennair dishwasher. He returned two days later on schedule to install the needed part. He was extremely helpful in contacting the manufacturer to verify 100% warrantee coverage.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service
Adam - Boerne, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service!
Linda - Boerne, TX
Punctual and thorough!
EXCELLENT
Bobbie - Boerne, TX
Being a Senior it is worrisome to call anyone to make repairs. Happy to say Doug is wonderful. Very pleasant, knowledgeable. He was on time and went right to work. My washing machine and ice maker are both running perfectly. Will recommend him to all my friends and neighbors. A little pricey but service is worth the price.
Good service
Gary - Boerne, TX
Took several visits but finally fixed problem
Great Service
Ann - Boerne, TX
repair of new refrigerator
Carl - Boerne, TX
repair was quick , but we had to wait almost a month to get part.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service!
Mike - Boerne, TX
Christian did a great job. He was very courteous and friendly and would highly recommend these guys for any service work needed.
Response from ApplianceCare:
Thank you for giving us your feedback!
Very good
Iaon - Boerne, TX
Great Service & Turn Around Time
Ricardo - Boerne, TX
Techs were able to correctly identify problem & proactively fixed my appliance. Knowledgeable, friendly & efficient!
Response from ApplianceCare:
Thank you for writing a review!
Samsung refrigerator ice maker
Nancy - Boerne, TX
Great service from Doug and Appliance Care of Texas. Exceptional communication from ACT and information about the actual work from Doug. Thank you!
Response from ApplianceCare:
Thank you for giving us your feedback!
Colton B.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Customer issue is that the dishwasher would swing back when weight was put on door. Finding issue to be that the installers did not lower front legs enough. Lowered front legs, unit is now solidly in the cabinet."
Colton B.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Customer issue is that the dishwasher would swing back when weight was put on door. Finding issue to be that the installers did not lower front legs enough. Lowered front legs, unit is now solidly in the cabinet."
Douglas H.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer stated ice maker not getting water. Tested ice maker to find unit is functioning as designed. No further issues at this point.
Douglas H.
REFRIGERATOR SAMSUNG RF28JBEDBSG Unit only dispensing crushed ice. Finding issue to be solenoid to be ceased into place. Ordering auger assembly to resolve the issue. Scheduling for customer availability. ; ordrng 1 DA97-12540G (AUGER ASSEMBLY)
Douglas H.
DISHWASHER SAMSUNG DW80J7550UG Customer called in to proceed with repair. Ordering parts needed. P&L needed to collect on return visit. ; ordrng 1 DD92-00042B (UI PANEL) and 1 DD92-00043C (ELECTRONIC CONTROL )
Douglas H.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Unit upper lights and freezer lights not working. Found issue to be freezer light. Replaced freezer light module from truck stock to resolve the issue. Unit now functioning properly. Yes to survey and leave behind. ; used 1 W10695459 (MODULE) from stock
Douglas H.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Unit refrigerator not cooling properly. Found EVAP frozen over. Ordering UI, thermistor and EVAP fan assembly to resolve the issue. Customer is going to attempt to contact KA for an exchange as the unit is only a couple months old. ; ordrng 1 W10316760 (THERMISTOR ) and 1 W11098695 (FAN SCROLL) and 1 W11340158 (UI PANEL)"
Douglas H.
RANGE KITCHENAID KSGG700EBS1 Console installed previously was damaged. Installed new console and bezels to resolve the issue. Unit now good. Customer approved of repair.
Douglas H.
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 Customer stated unit still leaking. Inspected unit to find fill tube cracked at the base of the valve. Giving part at wholesale cost and not charging labor. Rescheduled for part availability ; ordrng 1 WPW10678300 (WATER TUBE)
Douglas H.
REFRIGERATOR FRGIDAIRE LPHS2687KF0 Error code given is a communication error. Plugged unit in to see unit attempting to start but would instantly cycle off as if loosing power. Could hear the control click during the attempt. Found control and UI to be the cause. 801.91 for all costs. Customer declined repair due to cost. Collected priority Sc.
Douglas H.
WASHER MAYTAG MVWB835DW4 "Last trip motor, and gearcase shorted out controls not allowing to accept selections. Replaced control, console, gearcase, rotor and stator to resolve all issues. Calibrated unit. Unit now functioning as designed. No further issues at this point."
Douglas H.
DISHWASHER KITCHENAID KDTE104ESS1 "Unit not washing. Checked for errors. No errors present. Attempted to run diagnostics testing, would fill and could hear the diverter working but motor functionality not present. Finding issue to be electronic control board not send voltage to motor. Per Sb web part still covered under limited part warranty. Quoted 125 plus tax for labor. Customer wanted to proceed with repair. Ordering control to resolve the issue. Customer wanted to pay Sc and labor up front. Collected priority Sc and labor ; ordrng 1 W10854225 (CONTROL)"
Douglas H.
WASHER MAYTAG MVWB855DC3 Upon arrival customer decided to cancel service after hearing the Sc call rate as she thought the unit is under warranty. Explained that the warranty is only good for one year. Decided to not have service at this point. Didnt collect Sc.
Douglas H.
REFRIGERATOR KITCHENAID KBSD608ESS01 Last tech found faulty led driver and broken module. Replaced both to resolve the issue. Unit now functioning properly. Customer approved repair.
Douglas H.
RANGE MAYTAG MER8800FZ2 Confirmed customers diagnosis. Unit needs new terminal block and main harness. Reschedule for part availability ; saved tckt
Douglas H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Handle came off and scratched door. Explained about cosmetic warranty, customer under stood, handle fell off due to installation issue. Put handle back on properly. No further issues at this point."
Douglas H.
COOKTOP GAS WHIRLPOOL WCG55US0HS00 "This dispatch was went for the vent hood (created new ticket) but customer asked me to check it out while I was here. Customer asked for the part number for the knobs as they damaged one, explained that is considered cosmetic and would be responsible for P&L for that. Unit tested good. No further issues at this point."
Douglas H.
COOKTOP GAS KITCHEN AID KCGC506JSS00 Upon arrival found unit giving off huge yellow flames. Needs to be converted to LP. Customer had LP conversion kit from purchase of unit. Converted unit to LP to resolve the issue. Unit now functioning properly. No further issues at this point.
Douglas H.
REFRIGERATOR KITCHEN AID KSRY25CRMS00 Unit not cooling properly. Finding signs of a leak in the SS such as oil on the ground right below the evaporator connections. No frost pattern on EVAP. Leak appears to be in evaporator. Quoted 815.86 for P&L. Customer wants to think about the repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 WP2188823 (EVAPORATOR )
Douglas H.
ICEMAKER (STANDA SCOTSMAN CU50PA-1C Customer stated doesnt seal properly and ice wet. Checked unit over door sealing as designed. Adjusted harvest cycle to resolve wet ice issue. Unit is functioning properly. No further issues at this point.
Douglas H.
BEVERAGE CENTER JENN-AIR JUB24FLERS00 Unit making loud grinding/vibration noise. Finding issue to be EVAP motor failing. Ordering both to resolve the issues. ; ordrng 2 W10854409 (MOTOR EVAP)s
Colton B.
REFRIGERATOR JENN-AIR JFFCC72EFP02 Customer informed me that the unit had been making ice. Unit is testing good.
Douglas H.
VENT HOOD WHIRLPOOL WVW7336JS0 "Unit left light not fully illuminated. Found just needed new bulb. Explained to customer that bulbs arent covered under warranty, then customer asked if we billed it to Pulte, explained that we didnt receive the dispatch as 3rd party builder so we wouldnt bill Pulte. Then I explained that she would have to cover cost of part. She didnt want to pay for part. Didnt install bulb. No further issues at this point. Customer is going to contact Pulte to see if they will cover the cost."
Colton B.
VENT HOOD WHIRLPOOL UXT4236ADS "Issue is a flickering light and no fan speed selecting. Replaced both switches. Fan speed is now good. Light still flickers, but customer thinks thats a light bulb issue. Customer will replace bulb and let us know. Unit tested good for now."
Colton B.
REFRIGERATOR JENN-AIR JFFCC72EFP00 Issue is no ice production. Finding issue to be a bad ice maker. Replaced ice maker to resolve issue. If issue continues please send back with a control board.
Colton B.
REFRIGERATOR SAMSUNG RF23M8070SRAA Issue is a no cool freezer. Finding issue to be a restriction in the freezer evaporator. Called DH to confirm. Ordering dye drier per DH request. ; ordrng 1 WPW10143759 (dryer)
Colton B.
REFRIGERATOR WHIRLPOOL WRT111SFDM03 Issue was a no cool refrigerator section. Found no airflow to refrigerator section. Finding issue to be that whoever previously worked on unit did not install air channel correctly which kept the fan from spinning. Reinstalled insulation and back plate. We are now getting cold airflow down to the refrigerator section. Unit also needs new defrost bi-metal due frosting issues. Ordering and returning.; ordrng 1 WPW10392132 (bimetl-def)
Douglas H.
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA Last trip found faulty EVAP cover and temp sensor. Replaced both after defrosting unit to resolve the issue. Unit now testing good. No further issues at this point. Collected P&L
Douglas H.
COOKTOP ELECTRIC JENN-AIR JIC4430XB00 Replaced module to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind
Douglas H.
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 Unit not cooling and leaking from dispenser. Found issue to be faulty start device not allowing the compressor to function properly. Replaced start device to resolve the issue. Unit began cooling immediately upon testing. Leaking was happening due to ice melting from no cool. Yes to survey and leave behind. ; used 1 8201786 (START DEVICE) from stock
Douglas H.
REFRIGERATOR SAMSUNG RF28JBEDBSG Last tech found faulty ice maker and needed bin assembly. Replaced both after breaking apart old bin to remove. Unit now testing good. No further issues at this point.
Douglas H.
REFRIGERATOR SAMSUNG RF28JBEDBSG Last tech found faulty ice maker and needed bin assembly. Replaced both after breaking apart old bin to remove. Unit now testing good. No further issues at this point.
Colton B.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Issue was a frosted over refrigerator evaporator. Replaced thermistor and UI to resolve issue. Unit tested good.
Colton B.
RANGE WHIRLPOOL WFG505M0BS3 Issue is that door is hot to the touch while cooking. Finding issue to be a warped door. Ordering the parts that are warped and returning. Front panel is PSP item. ; ordrng 1 W11176456 (glass-door) and 1 W11389703 (CROSS SUPPORT)
Douglas H.
DRYER WHIRLPOOL GEW9200LW2 Unit not heating. Found issue time be faulty element. Quoted 287.96 for all costs. Customer wanted to proceed with repair. Replaced element from stock to resolve the issue. Unit now functioning as designed. No further issues at this point. Collected all costs. ; used 1 WP3387747 (ELEMENT) from stock
Colton B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer complaint is that the refrigerator leaks once a day even with water turned off. No signs of frozen over evaporator drain holes. Finding issue to be a small crack in the drip pan. Squirted water into and found a small leak. Ordering a new drip pan to resolve issue. Informed customer that wed call when parts come in. Quoted on return visit and collected SC. ; ordrng 1 W11225840 (tray-evap)
Douglas H.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Last trip found faulty led driver. Installed led driver to resolve the issue. Unit now functioning as designed. No further issues at this point. Yes to survey and leave behind.
Douglas H.
REFRIGERATOR KITCHEN AID KBBL306ESS01 ESTIMATE ONLY! Customer had unit shipped from another city. Mover damaged unit. Checked unit over to find many parts damaged. Ran diagnostics to check unit. Found UI acting up. Included that in my quote. Quoted 3207.60 for all parts and labor (550 labor). Customer is going to submit through insurance and will call us back for when they approve. Collected Sc. ; rqstng P&A on 1 2215612 (AIR DUCT COVER) and 1 W10783283 (FC DOOR HANDLE) and 1 W10783284 (HANDLE) and 1 W10799262 (FC DOOR SKIN SS) and 1 W10801506 (RC DOOR SKIN SS) and 1 W11173662 (TRIM LEFT) and 1 W11173663 (TRIM RIGHT) and 1 W11238395 (WATER FILTER CAP) and 1 W11411871 (UI) and 1 W11449308 (GRILLE UPPER) and 3 WP489464 (SCREW)s and 1 WPW10188547 (LOWER GRILLE SKIRT) and 1 WPW10189196 (LOWER GRILLE)
Douglas H.
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA Unit refrigerator compartment fan making a bad noise as if hitting ice. Found unit not defrosting properly. Quoted 295.69 for P&L. Customer wants to proceed with repair. Ordering EVAP cover and temp sensor to resolve the issue. Collected Sc. ; ordrng 1 DA32-10104N (TEMP SENSOR) and 1 DA97-12608A (EVAP COVER)
Douglas H.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Customer stated unit wont shut off and continues to heat after she manages to shut it off. Found console partly unresponsive on cancel button. Ordering console and control to resolve the issue. ; ordrng 1 W11261167 (CONTROL) and 1 W11296171 (CONSOLE)
Colton B.
DRYER SAMSUNG DV45H7000EW Issue is that unit is not heating. Found OL reading on heating element. Ordering new heating element and thermostats to resolve issue. ; ordrng 1 DC47-00019A (element) and 1 DC32-00007A (thermistor) and 1 DC47-00016A (thermostat) and 1 DC47-00018A (thermostat)
Douglas H.
REFRIGERATOR JENN-AIR JFC2290REM00 "Calling techline per notes and reoccurring issues. Spoke with Sterling, had me test a bunch of things, found valve in back is faulty, getting proper voltage to valve but water not being sent to ice maker. Ordering valve per techline. 7728495665; ordrng 1 WPW10420083 (VALVE)"
Colton B.
VENTHOODS UNKNOWN UXT5536AAS3 Issue was that the buttons had popped into vent hood housing. Reinstalled buttons and tightened mounting bracket because it was loose. Unit tested good.
Douglas H.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Last trip found issue lied in module harness. Installed that part didnt resolve the issue. Finding issue to lie in the led driver board. Ordering driver board to resolve the issue ; ordrng 1 W10830288 (LED DRIVER)
Douglas H.
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Customer couldnt remove old filter. Managed to remove filter to find previous owners used an incorrect filter brand and it was wedged into place. Installed new filter for customer, customer had correct filter. No further issues at this point. Collected Sc & labor"