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Local Reviews
for Boerne, TX
Powered by Fluid LOCALVery good
Iaon - Boerne, TX
Great Service & Turn Around Time
Ricardo - Boerne, TX
Techs were able to correctly identify problem & proactively fixed my appliance. Knowledgeable, friendly & efficient!
Response from ApplianceCare:
Thank you for writing a review!
Samsung refrigerator ice maker
Nancy - Boerne, TX
Great service from Doug and Appliance Care of Texas. Exceptional communication from ACT and information about the actual work from Doug. Thank you!
Response from ApplianceCare:
Thank you for giving us your feedback!
Refrig Repair
James - Boerne, TX
Response from ApplianceCare:
Thank you!
Hope this is the last time for repair
George - Boerne, TX
Response from ApplianceCare:
Thanks for giving us your feedback!
Excellent Service Repair
Mark - Boerne, TX
Response from ApplianceCare:
Thank you for reviewing our company!
Homeowner
John - Boerne, TX
Douglas was very polite, professional and expedient with his service!!!
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital part of our team.
Great job
Brock - Boerne, TX
Great service and fixed the washer fast
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Thank you for writing a review!
Awesome Experience!
Nancy - Boerne, TX
The technicians were professional from the beginning. They were respectful of our home, diagnosed the problem and fixed it quickly, and were very pleasant. Could not be more pleased!
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your experience with us met your expectations.
Maytag Washer Service
Charles - Boerne, TX
Very professional and efficient
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Thank you for writing a review!
Great service
Steven - Boerne, TX
Great Service
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great
Damon - Boerne, TX
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Great Service
Armando - Boerne, TX
Tommy - the technician, was Awesome!
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Great Service
Jill - Boerne, TX
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great service!
James - Boerne, TX
The technician arrived ahead of time, explained things thoroughly and resolved the problem. I am very pleased with the service.
Response from ApplianceCare:
Thank you for writing a review for us!
John
John - Boerne, TX
Response from ApplianceCare:
Thank you for reviewing us
Great customer service
Sonia - Boerne, TX
Excellent service
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Thank you for writing a review!
Excellent customer service
Leah - Boerne, TX
The technician that Appliance Care sent, Thomas, was very considerate and helpful. After he completed the repair on my washing machine, I asked if his company also repairs ice makers. He took a quick look at ours and realized it just needed to be defrosted. Will investigating the issue, he quickly tightened the freezer handle which had been loose due to over use by my kids. Thank you for providing such great service!
Response from ApplianceCare:
Thank you for writing a review! Tommy is a vital member of our team who strives to complete each job efficiently and thoroughly.
Everything worked out just fine.
Jim - Boerne, TX
Did not rate the cost/pricing because it was covered by extended warranty
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awesome service personal
Rebecca - Boerne, TX
tommy was wonderful! Knowledgeable, courteous and on time!
Response from ApplianceCare:
Thank you for writing a review! Tommy is a vital part of our team.
great service. Tommy was great
Steven - Boerne, TX
He was on time and fixed our problem.
Response from ApplianceCare:
Thank you for giving us your feedback! Tommy is a vital part of our team.
Courteous and thorough
Bruce - Boerne, TX
Response from ApplianceCare:
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Poor service
Robin - Boerne, TX
Tommy did not seem knowledgeable in regard to troubleshooting and/or fixing our appliance problems. He was also a bit condescending and argumentative; as we tried to explain the history of problems we have been having.
Response from ApplianceCare:
Thank you for giving us your feedback! I will send your concerns onto my manager as each customers feedback is very important to us. Someone will be reaching out to you soon to talk with you about this issue
Professional & Courteous
Kathy - Boerne, TX
The tech showed up on time and was focused on completing the repair in a timely manner.
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Boerne
Pmh - Boerne, TX
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Thank you for giving us your feedback!
Great
Holly - Boerne, TX
Response from ApplianceCare:
Thank you!
Great service !
Rodney - Boerne, TX
Response from ApplianceCare:
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Amazing
Jeff - Boerne, TX
Response from ApplianceCare:
Thank you for writing a review!
Repeatedly come backs
Annalize - Boerne, TX
Response from ApplianceCare:
Thank you for giving us your feedback! We take our customer's concerns very seriously and use them in the training of our technicians. We do apologize for any inconvenience this may have caused you.
Colton is great!
Rebecca - Boerne, TX
Response from ApplianceCare:
Thank you for writing a review!
Colton was awesome. Very friendly and did a great job.
Glen - Boerne, TX
Colton was very professional and efficient.
Response from ApplianceCare:
Thank you for writing a review! Colton is a vital part of our team who strives to complete each job thoroughly and efficiently.
Great
Evan - Boerne, TX
He was very efficient. He made improvements no one made before. We would ask for him again
Response from ApplianceCare:
Thank you for leaving a review for us!
good service
Judy - Boerne, TX
Response from ApplianceCare:
Thank you!
Good Support, Prompt & Accurate Diagnosis
J - Boerne, TX
Your diagnosis that the machine was in a safety mode due to a electrical power interrupt was correct. Your advice was contrary to troubleshooting charts on line @ Maytag & in the owner's manual. Your direction worked & got the machine going but water levels are still not right. Need you to adjust.
Response from ApplianceCare:
Thank you for giving feedback. We will be reaching out to you shortly to get a technician back to you to resolve the issue.
Good
Mel - Boerne, TX
Response from ApplianceCare:
Thank you for leaving a rating for us!
Douglas H.
OVEN ELECTRIC (D KITCHEN AID KODE900HBS00 "Last trip found faulty UI, and electronic controls. Replaced all 3 parts to resolve the issue. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind. Issue was cause by ground wire from main harness directly over broil relay, which caused it to ground out."
Tommy B.
DRYER WHIRLPOOL WED4815EW1 Customer stated that the unit is non functional. Tested voltage at wall and at terminal block finding 240 V. Found issue to be damaged wall socket. Customer will have to have the walls inspected to solve the problem.
Douglas H.
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Last trip found faulty electronic control. Replaced electronic control to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Douglas H.
RANGE WHIRLPOOL WEE510S0FS1 Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Tommy B.
REFRIGERATOR KITCHEN AID KRFC704FSS01 Called techline spoke to Rich. SR7727490915 No icemaker issues. Found air leak in ice door. Ordering ice door to resolve issue.; ordrng 1 W11189145 (door-ice)
Douglas H.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Last tech found faulty EVAP motor. Confirmed diagnosis. Replaced EVAP motor and relocated thermistor to correct position. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Douglas H.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Unit is under warranty still check quick pics for proof of purchase. Last tech found faulty control and damper. Confirmed diagnosis of faulty control. Damper wasn’t needed. Replaced control to resolve the issue. Unit performing as designed now. No further issues at this point.
Tommy B.
WASHER WHIRLPOOL WTW4816FW Diagnostics revealed a long fill error. Swapped out with inlet valve to resolve issues.Ran unit through automatic test cycle. Unit testing good now with no further issues.
Douglas H.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Customer stated unit heating about 30 degrees too hot. Calibrated unit to resolve the issue. Unit testing good. Educated builder on how to calibrate unit. No further issues at this point
Douglas H.
WARMING DRAWER KITCHENAID KOWT100ESS00 Confirmed left rail is damaged. Upon opening new rail found that it is damaged/defective. Ordering 2 new rails to resolve the issue. Rails showing as out of stock; ordrng 2 WPW10188461 (slide-drwr)s
Douglas H.
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 "Last tech found faulty console. Verified diagnosis, due to voltage not being sufficient. Replaced console. Didn’t resolve the issue. Dug in further find the issue to be electronic control for upper oven has a faulty relay. Ordering control to resolve the issues. ; ordrng 1 W11179310 (cntrl-elec)"
Douglas H.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Rv just sold 2/25/2020. Complaint of unit leaking. Found evidence that the drain was partially clogged, but clog cleared itself. Ice pan is missing. Ordering ice pan to resolve the issue. ; ordrng 1 WPW10378263 (pan-ice)"
Douglas H.
REFRIGERATOR WHIRLPOOL WRS322FDAM00 "Last tech found faulty ICEMAKER, valve and ice maker harness. Rediagnosed unit to find issue lied in ICEMAKER. Replaced ice maker to resolve the issues. Unit testing good now. No further issues at this point."
Tommy B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Called techline spoke to Andy. The recommendation is to apply a silicone sealant in order to prevent air from leaking in at the refrigerator liner . W10758831b; ordrng 1 8201711 (adhesive)
Douglas H.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Customer stated unit freezer stopped cooling but this morning it began again. Ran diagnostics, found issue to be with main control and UI. Ordering both to resolve the issue. ; ordrng 1 W11411871 (UI) and 1 WPW10739408 (cntrl-elec)"
Douglas H.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Upon arrival found filter mounting plate to be broken. Customer had new filter and needed it changed. Changed filter for customer, ice maker appears to be functioning but will bring part back when returning for filter mounting plate. Ordering filter plate to resolve the issue. ; ordrng 1 WP67001668 (plate- fil)"
Tommy B.
RANGE JENN-AIR JDRP436HL00 Called techline spoke to Andrew. Techline to submit a product report.
Douglas H.
MICROWAVE OVEN KITCHENAID KOCE500EBS07 Unit showing f9e0. Customer stated that there was electrical work done for the pool and then this happened to the unit. They believe it is an electrical issue due to pool company/electrician blew a fuse. Advised will put a note that If issue isn’t resolved when the electrical issue is fixed will have parts ordered. Marking parts as estimate due to issue at this point not unit related but electrical issues. Customer closed on home 3/20/19; rqstng P&A on 1 W10915648 (cntrl-elec) and 1 W10916778 (swtch-memb) and 1 W11179310 (cntrl-elec)
Douglas H.
DISHWASHER SAMSUNG DW80M2020US Upon arrival customer stated unit still leaking. Inspected unit and found issue to be a damaged door seal. Ordering door seal to resolve the issue. ; ordrng 1 DD81-02216A (DOOR SEAL)
Douglas H.
WASHER WHIRLPOOL WTW7500GC2 "Confirmed diagnosis of faulty gear case. Replaced gear case to resolve the issue. New gear case didn’t have a slider in place, and old slider was damaged. Used truck stock slider to complete the job. Calibrated unit and ran auto testing to ensure proper functioning of unit. Unit is functioning as designed now with normal noise. No further issues at this point. Yes to survey and leave behind. ; used 1 W10734521 (SLIDER) from stock"
Douglas H.
DRYER MAYTAG MEDB765FC0 Customer stated previous tech left vent hose disconnected. Reconnected vent hose to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Colton B.
VENTHOODS WHIRLPOOL UXT5236BDS1 Customer could not get filter out of vent hood. Got it out and walked customer through how to get it out themselves. Unit tested good.
Colton B.
DRYER LG n/a Customer issue is a low flow error code on dryer. Ran dryer without vent tubing and did not get error code. Cleaned out dryer vent and installed with as few turns as possible. Ran test dry and did not get error code. Unit tested good. Collected SC.
Douglas H.
COOKTOP GAS KITCHENAID KCGD506GSS00 Switch harness and spark module were faulty. Replaced both parts to resolve. Upon testing that didn’t resolve the issue. Tested outlet unit plugged into. Found the hot and neutral legs swapped. Recommended to customer to contact an electrician to resolve this issue. Unit is functioning properly. No further issues at this point. Yes to survey and leave behind.
Colton B.
REFRIGERATOR KITCHENAID KRFC302ESS02 Customer complaint was moisture on the vertical heater mullion. Humidity control was off when I arrived and customer stated that they haven’t messed with any settings. Turned the humid control on per Use and Care guide recommendation. Told customer to call us if issue persists.
Colton B.
DISHWASHER SAMSUNG DW80M2020US Issue was a leaking dishwasher. Adjusted rubber gasket at the bottom of the inner door panel. Watched washer run for 20 minutes with no leaks. Issue appears to be solved.
Tommy B.
RANGE MAYTAG MER8700DS1 Wiring harness does not match again and will need to be submitted to parts team research for research again.; saved tckt
Colton B.
WASHER WHIRLPOOL WTW7500GC2 "Issue was a grinding noise from washer. Found coins under the agitator that were contributing to the noise. Removed coins and now unit runs quieter, but there’s still some grinding noise durning spin. Issue believed to be the gearcase starting to go bad. Ordering new gearcase and rescheduling for Tuesday. ; ordrng 1 W10811956 (drum assy)"
Douglas H.
REFRIGERATOR SAMSUNG RF23HCEDTSR Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind
Douglas H.
RANGE WHIRLPOOL WFG505M0BS3 Last. Trip found faulty control due to not sending voltage to light socket. Replaced control to resolve the issue. No further issues at this point. Yes to survey and leave behind.
Colton B.
DRYER WHIRLPOOL WED92HEFW0 Customer complaint was no heat dryer. Found issue to be a bad heating element. Replaced element to resolve issue. Unit tested good.; used 1 WP8544771 (ELEMENT) from stock
Douglas H.
REFRIGERATOR KITCHENAID KSSC48QVS02 "Calling techline per notes and reoccurring issues. Spoke with Rick, he stated based on pressure reads high side around 85 psi and 35 psi on low side and noise of hissing coming from compressor, it’s a restriction could possibly be from bad compressor. Ordering new compressor based on recommendations from tech line; ordrng 1 W10841139 (compressor)"
Colton B.
DISHWASHER SAMSUNG DW80M2020US Issue was a loud vent fan motor and leaking from right corner of door. Replaced vent motor and vent assembly. Also readjusted door which solved leak issue. Unit tested good.
Douglas H.
REFRIGERATOR SAMSUNG RF323TEDBSR/AA "ESTIMATE ONLY! Unit left door not closing properly, found that issue to be unit not leveled properly. Leveled unit to fix door issue. Also both ice makers not working. Found upper ice maker stalling and lower ice maker stalled. Quoted 424.95 for P&L (labor 160) for both ice makers. Customer wants to think about the repair. Collected Sc. ; rqstng P&A on 1 DA97-07603B (LOWER ICE MAKER) and 1 DA97-13718C (ICE MAKER)"
Tommy B.
WASHER WHIRLPOOL WTW8500DC5 Swapped out the clutch to resolve spin issues. Ran calibration and automatic test cycles and unit passed all functions. No further issues at this time.
Tommy B.
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "1845 customer stated that the unit is blacking out during operation. Found this to be a faulty console. Ordering parts to resolve issue. Parts in office, will pick up today and replace.; ordrng 1 W11351998 (CONSOLE )"
Tommy B.
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "1845 customer stated that the unit is blacking out during operation. Found this to be a faulty console. Ordering parts to resolve issue. Parts in office, will pick up today and replace.; ordrng 1 W11351998 (CONSOLE )"
Tommy B.
WASHER WHIRLPOOL WTW8500DC5 Customer stated that they initiated the clean cycle and it began to fill but then abruptly stopped. Ran diagnostics and revealed error F7E5 for a shifter failure. Ran automatic test cycle and unit passed all the tests until it came time to switch from agitate to spin. Ordering a capacitor and actuator to resolve issues.; ordrng 1 W10754448 (clutch)
Douglas H.
REFRIGERATOR SAMSUNG RF23HCEDTSR Customer stated ICEMAKER wasnt making ice. Found issue to be faulty ICEMAKER. Need to seal ICEMAKER compartment. Ordering ICEMAKER.; ordrng 1 DA97-13718C (ICE MAKER)
Douglas H.
RANGE WHIRLPOOL WFG505M0BS3 Unit light not coming on. Finding issue to be electronic control not sending voltage to light socket. Ordering control to resolve the issue. ; ordrng 1 W11126814 (cntrl-elec)
Douglas H.
REFRIGERATOR KITCHENAID KSSC48QVS02 "Last trip found leak in EVAP. Replaced EVAP to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Got frost pattern prior reassembling the freezer compartment. No further issues at this point. Yes to survey and leave behind."
Tommy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the unit isn’t making ice. Found issue to be ice clogging the fill tube to the icemaker. Can’t remove it without damaging the tube. Ordering fill tube to resolve issue.; ordrng 1 W11415785 (FILL TUBE)
Tommy B.
VENTHOODS UNKNOWN WVW51UC0HV0 The part does not have the same wiring harness as the existing part. Parts team alerted and helping research issues.; saved tckt
Douglas H.
OVEN ELECTRIC (D KITCHEN AID KODE900HBS00 Unit showing f6e4 UI/ control mismatch. Per tech sheet ordering console and both controls to resolve the issue. Console is psp item; ordrng 2 W11294388 (cntrl-elec)s and 1 W11399171 (CONSOLE)
Douglas H.
DISHWASHER KITCHENAID KDTE204GPS0 Last trip found faulty UI and electronic control due to intermittent issues. Replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.