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Local Reviews
for Boerne, TX
Powered by Fluid LOCALGreat service
Steven - Boerne, TX
Great Service
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Thank you for writing a review!
great
Damon - Boerne, TX
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Great Service
Armando - Boerne, TX
Tommy - the technician, was Awesome!
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Great Service
Jill - Boerne, TX
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Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great service!
James - Boerne, TX
The technician arrived ahead of time, explained things thoroughly and resolved the problem. I am very pleased with the service.
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Thank you for writing a review for us!
John
John - Boerne, TX
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Thank you for reviewing us
Great customer service
Sonia - Boerne, TX
Excellent service
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Excellent customer service
Leah - Boerne, TX
The technician that Appliance Care sent, Thomas, was very considerate and helpful. After he completed the repair on my washing machine, I asked if his company also repairs ice makers. He took a quick look at ours and realized it just needed to be defrosted. Will investigating the issue, he quickly tightened the freezer handle which had been loose due to over use by my kids. Thank you for providing such great service!
Response from ApplianceCare:
Thank you for writing a review! Tommy is a vital member of our team who strives to complete each job efficiently and thoroughly.
Everything worked out just fine.
Jim - Boerne, TX
Did not rate the cost/pricing because it was covered by extended warranty
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awesome service personal
Rebecca - Boerne, TX
tommy was wonderful! Knowledgeable, courteous and on time!
Response from ApplianceCare:
Thank you for writing a review! Tommy is a vital part of our team.
great service. Tommy was great
Steven - Boerne, TX
He was on time and fixed our problem.
Response from ApplianceCare:
Thank you for giving us your feedback! Tommy is a vital part of our team.
Courteous and thorough
Bruce - Boerne, TX
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Poor service
Robin - Boerne, TX
Tommy did not seem knowledgeable in regard to troubleshooting and/or fixing our appliance problems. He was also a bit condescending and argumentative; as we tried to explain the history of problems we have been having.
Response from ApplianceCare:
Thank you for giving us your feedback! I will send your concerns onto my manager as each customers feedback is very important to us. Someone will be reaching out to you soon to talk with you about this issue
Professional & Courteous
Kathy - Boerne, TX
The tech showed up on time and was focused on completing the repair in a timely manner.
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Boerne
Pmh - Boerne, TX
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Great
Holly - Boerne, TX
Response from ApplianceCare:
Thank you!
Great service !
Rodney - Boerne, TX
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Amazing
Jeff - Boerne, TX
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Repeatedly come backs
Annalize - Boerne, TX
Response from ApplianceCare:
Thank you for giving us your feedback! We take our customer's concerns very seriously and use them in the training of our technicians. We do apologize for any inconvenience this may have caused you.
Colton is great!
Rebecca - Boerne, TX
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Thank you for writing a review!
Colton was awesome. Very friendly and did a great job.
Glen - Boerne, TX
Colton was very professional and efficient.
Response from ApplianceCare:
Thank you for writing a review! Colton is a vital part of our team who strives to complete each job thoroughly and efficiently.
Great
Evan - Boerne, TX
He was very efficient. He made improvements no one made before. We would ask for him again
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good service
Judy - Boerne, TX
Response from ApplianceCare:
Thank you!
Good Support, Prompt & Accurate Diagnosis
J - Boerne, TX
Your diagnosis that the machine was in a safety mode due to a electrical power interrupt was correct. Your advice was contrary to troubleshooting charts on line @ Maytag & in the owner's manual. Your direction worked & got the machine going but water levels are still not right. Need you to adjust.
Response from ApplianceCare:
Thank you for giving feedback. We will be reaching out to you shortly to get a technician back to you to resolve the issue.
Good
Mel - Boerne, TX
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Thank you for leaving a rating for us!
Gr4at service
Rodney - Boerne, TX
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Terrible
Mark - Boerne, TX
Did not fix my frig. Left messge and no call back.i called them and they said tech would be coming. No show.
Response from ApplianceCare:
Thank you for leaving a review. We value our customer's feedback and use it in training for the betterment of our company. Someone will be calling you shortly to make an appointment and get the problem resolved.
Techs awesome
Gillian - Boerne, TX
Colton was personable and knowledgeable. I have full confidence in him
Response from ApplianceCare:
Thank you for reviewing us! Colton is a vital part of our team.
Ezequiel was knowledgeable and courteous. Awesome experience!
Nick - Boerne, TX
Service was under warranty so price was not a consideration. I would contact ApplianceCare again if needed to service our appliances.
Response from ApplianceCare:
Thank you for leaving a review! We are so please to hear that your experience with us was a positive one.
Adrian
Adrian - Boerne, TX
We had a very good experience.
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Great service
Chuck - Boerne, TX
Will Definitely use their services again
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very friendly!
Jennifer - Boerne, TX
Response from ApplianceCare:
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Steven G.
REFRIGERATOR KITCHENAID KRFF305EBS00 "Checked refrigerator found air damper working and sounding normal customer is hearing a vibration at certain times, adjusted tubing at compressor customer to watch and call if any problems, refrigerator is working properly at this time"
Douglas H.
REFRIGERATOR KITCHEN AID KRFC704FBS00 "Rediagnosed unit to find issue to be a faulty compressor. Replaced compressor, vacuumed unit held vacuum. Charged unit held charge. No leaks in unit unit began cooling immediately upon testing. Yes to survey and leave behind."
Douglas H.
REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found faulty left hand rail for pantry and faulty center freezer drawer. Replaced both parts to resolve the issue. Upon testing left pantry same issue. Finding now the right glide to be at fault. Ordering right glide and rivets. Glide is psp. Unit is under warranty. ; ordrng 2 W10737605 (screw)s and 2 W10737730 (rivet)s and 1 W11242545 (LEFT PANTRY RIGHT GLIDE)
Tommy B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer stated that the unit is not making ice. Found issue to be frozen fill tube. Defrosted it using hot water and unit is testing good now.
Tommy B.
REFRIGERATOR KITCHENAID KSSC48QVS02 Issue was that the ice bin was stuck in the freezer compartment due to ice build up in the crusher assembly. Used steam going to defrost the bin and get it operational again. Unit tested good now with no further issues.
Douglas H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Panel for freezer bin was defective. Ordering bin assembly to resolve.; ordrng 1 WPW10493169 (bin-freezr)
Colton B.
RANGE KITCHENAID KDRS483VSS04 Issue is LF burner will not light. Swapped orifice from RF burner and it lit on command. Finding issue to be a clogged orifice. Ordering an LP conversion kit to get the one orifice I need. The bad orifice is now on the RF burner. ; ordrng 1 W10810387 (cnvrsn-kit)
Colton B.
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 "Issue is that water was continuously flowing out of dispenser without prompting. Unit was not hooked up to a water source when I arrived, though I believe the issue to be a bad valve. Ordering valve and returning on Thursday. Asked customer to have refrigerator set up on water line on return visit so that I can test the new valve.; ordrng 1 WPW10312696 (water inlet valve)"
Colton B.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Issue is that the water intermittently dispenses. There is a service pointer for this issue that indicates a pressure build up at filter is to blame. Need to install a pressure regulator on refrigerator per service pointer. Ordering regulator and tubing to resolve issue. ; ordrng 1 8212547RP (tube-water) and 1 W10267701RP (tube-water) and 1 W10786952 (valve)
Douglas H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Checked refrigerator, found issue to be seal not seated correctly causing air leak. Re-molded seal to fix issue. No further issues at this time. Yes to survey and leave behind."
Tommy B.
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 The interlock assembly did not match the existing assembly. Tech line was unable to assist me in locating the correct part. Partner team was unable to assist in locating the correct part. Parts warehouse manager currently attempting to reach out to whirlpool for parts assistance.; saved tckt
Tommy B.
WASHER WHIRLPOOL WFW6620HC0 Customer stated that the unit is unbalanced. Error code was F0E5. Helped educate customer on proper loading techniques and ran automatic test cycle. Unit testing good now.
Douglas H.
OVEN ELECTRIC (D KITCHENAID KODE900HBS00 "Last trip found f3e4 error, per techline replace main harness and expansion board. Replaced both to resolve the issue. Upon testing unit, when prompted to flip food on grill and pushed grill back in wouldn’t recognize grill accessories. Then same error code came back. Calling techline. Spoke with Robert. Gave all info and part numbers. He then stated set up LR form to send it off to engineering. Sr 7727060781; saved tckt"
Douglas H.
DISHWASHER KITCHENAID KDTE204GPS0 Checked dishwasher. Customer complaint of water along the top of unit. This is being caused by a bad gasket. Gasket not sealing door completely closed during operation. Ordered replacement.; ordrng 1 W11177741 (gasket)
Colton B.
DISHWASHER KITCHENAID KDTM704ESS0 "Issue was a leaking dishwasher. Replaced rails per service pointer. Ran diagnostics cycle, unit tested good."
Tommy B.
ICEMAKER (STANDA KITCHEN AID KUID308ESS1 Customer stated that the unit is not making ice. Ran diagnostics and found issue to be the water level sensor. Sensor is located inside recirculation pump. Ordering pump to resolve issues. Collected service call.; ordrng 1 W11325175 (RECIRC PUMP)
Tommy B.
ICEMAKER (STANDA KITCHENAID GI15NDXZB2 Technician running behind schedule and customer was not available. Rescheduled customer.; schdld next appmnt for 2/6 THU !
Tommy B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that the issue is that the unit is not level. Removed the kickplate and lowered the feet to resolve the issue. No further issues at this time. Customer declined survey.
Douglas H.
OVEN ELECTRIC (D KITCHENAID KODE500EBS04 Checked oven. There was loose connection to thermal fuse. Connected and unit operating as designed. No further issues at this time. Yes to survey and leave behind.
Douglas H.
OVEN ELECTRIC (D KITCHENAID KODE900HBS00 Needed to gather information from diagnostics for engineering. Gathered information and sent to engineering via email. ; saved tckt
Douglas H.
DRYER KENMORE 796.8107231 Unit not spinning. Found motor burned out motor. Quoted 483.55 for P&L customer wants to proceed with repair. Ordering motor to resolve the issue. Collected Sc. ; ordrng 1 4681EL1008G (MOTOR)
Douglas H.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Unit leaking inside the door. Calling techline per notes. Spoke with Kurt. He stated to use perma gum around ice chute panel to dispenser cavity. Also advised to pull ice maker down to ensure that there isn’t any water in ice maker compartment. Sr 7726424919Installed perma gum around ice chute panel as per techline. Also pulled ice maker down to check for excess water in ice maker compartment, didn’t find any excess water. No further issues at this point. Customer is going to take pictures if issue persists."
Douglas H.
WASHER MAYTAG MAV6300AWW Per Sb web unit purchased 1/15/2007. Unit making squealing noise. Found cause to be failing transmission. Quoted 752.62 for P&L. Customer did not want to proceed with repair due to cost of repair and part no longer under warranty. Collected Sc.
Tommy B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated that the unit isn’t entering cycles. Diagnostics revealed error codes F2E1 F4E3 F7E1 F5E1. Ordering a pump and control to resolve issue. ; ordrng 1 W11087376 (pump&motor) and 1 W11305296 (cntrl-elec)
Tommy B.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Customer stated the issue is the unit is only cooking one side of the oven in the lower section. Ordering bake element to resolve issue.; ordrng 1 WPW10546517 (elmnt-bake)
Tommy B.
WASHER WHIRLPOOL WFW560CHW0 Customer stated that he issue is the unit is displaying OB code. Ran diagnostics and found F0E5. Ran automatic test cycle to ensure good unit function. Educated customer on proper loading procedures. Unit testing good with no further issues at this time. Yes to survey.
Tommy B.
WASHER MAYTAG MVWB835DW0 Customer stated that the unit sounds like a jet taking off during spin. Found issue to be bad g arcade. Ordering parts to resolve issue.; ordrng 1 W10811956 (drum assy)
Tommy B.
DRYER WHIRLPOOL WED5620HW1 Swapped out control and console to resolve electrical issues. Unit testing good now. Yes to survey.
Tommy B.
COOKTOP GAS KITCHEN AID KGCU467VSS02 Intermittent gas release and sparking of electrode. Discussion with field supervisor and determined issue to be faulty switch in the valve and not the spark module connection.; ordrng 1 WPW10385582 (valve-brnr)
Douglas H.
OVEN ELECTRIC (D JENN-AIR JJW3830IL00 Unit making rattling/vibration noise. Found cause to be cooling fans. Ordering blowers to resolve the issue. ; ordrng 2 W11248652 (blower)s
Douglas H.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Unit making noise, found refrigerator EVAP frozen over. Calling techline per notes. Spoke with Scott. Stated to defrost EVAP and check EVAP harness thermistor for proper location/splitting. Also stated to let customer know to keep it on the back of their minds to be conscious about leaving the doors open can cause the build up on EVAP. 7726959172Defrosted EVAP completely found thermistor splitting. Replaced EVAP harness to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind. ; used 1 W11033168 (HARNS-WIRE) from stock"
Tommy B.
OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Issue was that the console that was previously installed was the wrong software version. Installed new console today and made sure the proper software version was present. Yes to survey. No further issues at this time.
Tommy B.
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated that the issue is the freezer bins are missing front piece. Called techline spoke to Dave. SR7726961402; ordrng 2 W11336585 (FRONT PAN)s and 1 W11387048 (BIN) and 1 W11387053 (BIN)
Tommy B.
MICROWAVE OVEN WHIRLPOOL WOCA7EC0HZ00 "Swapped out faulty console with new user interface. Unit tested good now, yes to survey.."
Tommy B.
REFRIGERATOR KITCHEN AID KRFC704FBS00 swapped our Orion board to resolve cooling issues. Called techline spoke to Mike. He indicated that the compressor appears to be functioning normally and that we should give 24 hours to allow for cooling. SR7726965036
Tommy B.
REFRIGERATOR KITCHENAID KRFC300ESS01 Customer stated that the issue is the unit is not making ice. Found unit to also not be dispensing water. Found issue to be a faulty water inlet valve. ; ordrng 1 WPW10420083 (valve)
Tommy B.
DRYER MAYTAG MED5500FW0 Found issue to be low-voltage going into unit. Customer contacted electrician to resolve their voltage issue. No further issues at this time.
Douglas H.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Unit not draining properly and ice build up on freezer floor. Found 2 issues, first drain tube obstructed and second ice maker wasn’t installed properly. Cleared drain tube of obstruction and defrosted drain tube. Reinstalled ice maker properly to resolve all issues. Unit performing as designed now. No further issues at this point."
Tommy B.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Customer stated that the unit is not programmed correctly. The console is reading a microwave instead of double oven. Ordering new user interface to resolve issue.; ordrng 1 W11428578 (CONSOLE )
Douglas H.
RANGE WHIRLPOOL WFG114SWB1 Last trip found igniter grounding out during cycle causing f1 error. Replaced igniter to resolve the issue. Unit testing good now. No further issues at this point. Collected part cost. Didn’t charge additional labor as was a prior issue.
Tommy B.
WASHER WHIRLPOOL WFW3090JW "Swapped the motor control unit out, but the knob arrived damaged. Ordering another knob to resolve the issue.; ordrng 1 W10869886 (knob)"
Tommy B.
COOKTOP ELECTRIC WHIRLPOOL G7CE3635XB01 Placed foam tape to ensure unit has buffer between counter and glass. No further issues at this time.
Douglas H.
RANGE WHIRLPOOL WFG525S0HS1 "Left front burner not igniting. Found cause to be faulty burner head, by swapping left front and right front. Left front began lighting but not right front now. Ordering burner head to resolve the issue. Scheduling for customer availability. ; ordrng 1 WPW10515455 (burnr-head)"
Tommy B.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Last visit found faulty control creating heating issues. Swapped control and both sensors to resolve issue. Unit testing good now.
Tommy B.
REFRIGERATOR KITCHEN AID KRFC704FBS00 Customer stated that the issue is the refrigerator is not cooling. Ran tests on the control and the compressor and found issue to be the control board. Ordering parts to resolve issue.; ordrng 1 W11131873 (cntrl-elec)