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Local Reviews
for Boerne, TX
Powered by Fluid LOCALVery helpful
Nancy - Boerne, TX
Prompt and good
Response from ApplianceCare:
Thank you!
James
James - Boerne, TX
Great service
Fredrick - Boerne, TX
Doug was awesome. Very friendly and professional. Help resolve the problem with our oven quickly.
Great Service
Sean - Boerne, TX
Courteous
Jamie - Boerne, TX
Great service
Andrea - Boerne, TX
-
Marcus - Boerne, TX
Christian was wonderful. He was very conscientious. We believe he may have solved our problems. Also, appreciated him wearing a mask.
Evin - Boerne, TX
Great service! Explained how process will work very easily and professional.
Tiffany - Boerne, TX
Dissatisfied Disappointed
Dissatisfied Disappointed - Boerne, TX
Technicians were much more interested to quickly talk about their capacity and capabilities, and not quick to action. Jumped right into explaining how the prior technical diagnosis and troubleshooting was Not at a skill level as theirs. In addition would have to re-qualify the issue before they were able to proceed. Further articulating how they felt of the prior technicians skill level and lack of confidence in his work. In addition, technicians pointed quickly pointed out before leaving, that they believed I had plumbing issues and stated my dishwasher’s water feed handle was installed backward. And furthermore turned the “tap” on in the direction to allow water flow into the machine. I thought the comment was odd so I went to investigate after they left, and they had turned the “tap” to the off position. The plumbing is not installed incorrectly, as they didn’t understand the “tap” handles direction which it faces. In fact they tested their work, after the installation, with the dishwashers water which they actually turned off! If needed call and I can show and explain in detail. Overall very dissatisfied and disappointed.
Great job
Steven - Boerne, TX
Great Service
Incedible Team and great knowledge
Mark - Boerne, TX
Great Service!
Evangelina - Boerne, TX
Doug the technician did a great job. Very satisfied with his work. Awesome customer service!
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Good follow-up experience.
Mark - Boerne, TX
While making a necessary repair on our dishwasher, I asked Doug to check performance on our refrigerator and oven. He diagnosed a software issue with the oven and a defrost issue with the fridge. A second visit was necessary to allow acquiring the materials, but within a week, both were repaired under warrantee with no charges. Thanks!
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great service
James - Boerne, TX
quick, quiet and efficient
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Great reponse and service.
Mark - Boerne, TX
Doug arrived on time and quickly diagnosed the issue and replacement parts needed to repair our Jennair dishwasher. He returned two days later on schedule to install the needed part. He was extremely helpful in contacting the manufacturer to verify 100% warrantee coverage.
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Great Service
Adam - Boerne, TX
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Great service!
Linda - Boerne, TX
Punctual and thorough!
EXCELLENT
Bobbie - Boerne, TX
Being a Senior it is worrisome to call anyone to make repairs. Happy to say Doug is wonderful. Very pleasant, knowledgeable. He was on time and went right to work. My washing machine and ice maker are both running perfectly. Will recommend him to all my friends and neighbors. A little pricey but service is worth the price.
Good service
Gary - Boerne, TX
Took several visits but finally fixed problem
Great Service
Ann - Boerne, TX
repair of new refrigerator
Carl - Boerne, TX
repair was quick , but we had to wait almost a month to get part.
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Great service!
Mike - Boerne, TX
Christian did a great job. He was very courteous and friendly and would highly recommend these guys for any service work needed.
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Very good
Iaon - Boerne, TX
Great Service & Turn Around Time
Ricardo - Boerne, TX
Techs were able to correctly identify problem & proactively fixed my appliance. Knowledgeable, friendly & efficient!
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Thank you for writing a review!
Samsung refrigerator ice maker
Nancy - Boerne, TX
Great service from Doug and Appliance Care of Texas. Exceptional communication from ACT and information about the actual work from Doug. Thank you!
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Refrig Repair
James - Boerne, TX
Response from ApplianceCare:
Thank you!
Hope this is the last time for repair
George - Boerne, TX
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Excellent Service Repair
Mark - Boerne, TX
Response from ApplianceCare:
Thank you for reviewing our company!
Homeowner
John - Boerne, TX
Douglas was very polite, professional and expedient with his service!!!
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital part of our team.
Great job
Brock - Boerne, TX
Great service and fixed the washer fast
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Awesome Experience!
Nancy - Boerne, TX
The technicians were professional from the beginning. They were respectful of our home, diagnosed the problem and fixed it quickly, and were very pleasant. Could not be more pleased!
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Thank you for writing a review! We are glad to hear that your experience with us met your expectations.
Maytag Washer Service
Charles - Boerne, TX
Very professional and efficient
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Thank you for writing a review!
Great service
Steven - Boerne, TX
Great Service
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great
Damon - Boerne, TX
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Douglas H.
VENTHOODS UNKNOWN WVU37UC6FS0 Customer stated they closed on home may 7 of 19. Advised of Sc. Customer still wanted to check unit. Unit making vibration noise. Found cause to be an installation error, the was foil tape on the duct work above fan that wasn’t secured properly. Advised of issue. Secured tape to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc.
Douglas H.
REFRIGERATOR KITCHENAID KRSC703HPS00 Upon arrival customer stated unit has been functioning properly since last visit. That confirmed diagnosis of faulty UI control. Last rip also found dispenser assembly was leaking air. Replaced both parts to resolve the issue. Unit testing good now. Also leveled unit for customer. No further issues at this point. Yes to survey and leave behind.
Colton B.
REFRIGERATOR KITCHENAID KSSS42DBX00 Issue is freezer not sealing properly. Gasket isn’t sitting right on the right hand side. Going to get silicone tonight and return tomorrow to try to resolve issue. ; schdld next appmnt for 5/29 FRI !
Douglas H.
VENTHOODS UNKNOWN WVU37UC6FS0 "Customer stated they closed on home may 7 of 19. Advised of Sc. Customer still wanted to check unit. Unit making vibration noise. Found cause to be an installation error, the was foil tape on the duct work above fan that wasn’t secured properly. Advised of issue. Secured tape to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc."
Douglas H.
REFRIGERATOR KITCHENAID KRSC703HPS00 Upon arrival customer stated unit has been functioning properly since last visit. That confirmed diagnosis of faulty UI control. Last rip also found dispenser assembly was leaking air. Replaced both parts to resolve the issue. Unit testing good now. Also leveled unit for customer. No further issues at this point. Yes to survey and leave behind.
Colton B.
REFRIGERATOR KITCHENAID KSSS42DBX00 Issue is freezer not sealing properly. Gasket isn’t sitting right on the right hand side. Going to get silicone tonight and return tomorrow to try to resolve issue. ; schdld next appmnt for 5/29 FRI !
Douglas H.
REFRIGERATOR SAMSUNG RF4287HARSXAA "Unit needs filter changed. Researched unit model number to find that original filter is no longer made and in order for new style filter to be installed, unit would need updated filter head. Quoted 211.57 for P&L. Collected Sc of 113.66 for grand total of 325. At this point customer didn’t want to proceed with repair. ESTIMATE ONLY!; rqstng P&A on 1 DA97-08006B (FILTER HEAD)"
Douglas H.
DISHWASHER WHIRLPOOL WDT720PADM1 "Unit not functioning properly. Had f7e1 heater fault. Ran diagnostics testing to check unit for functionality. Motor not functioning. Also found unit vent assembly not functioning. All other functions are working properly. Quoted 594.61 for Sc, P&L plus tax. Customer declined repair. Collected Sc of 113.66"
Colton B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue was a no wash dishwasher. Replaced sump and motor assembly. Unit tested good, no leaks observed. Collected P&L.; ordrng 1 W11025157 (SUMP & MOTOR )"
Douglas H.
ICEMAKER (STANDA KITCHEN AID KUIC18NNZS0 "Unit not making ice. Found multiple issues. Primary issue was water level sensor not functioning, found issue to be corrosion on sensor and pump harness, then found RECIRC tube at top of EVAP not connected anymore, also found leak at filter housing. Quoted 529.78 for P&L. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 W10863947 (TUBE) and 1 W11266112 (HOUSING ) and 1 WPW10485955 (PUMP HARNESS) and 1 WPW10485962 (WATER LEVEL SENSOR)"
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Unit buy back. Customer had unit in garage. Picked unit and delivered whirlpool check to customer.
Tommy B.
OVEN ELECTRIC (S KITCHENAID KEBS109BSS01 Last visit found a faulty temperature probe jack. This visit swapped out with new parts to resolve issue. Unit tested good at this time. Collected parts and labor from customer.
Douglas H.
REFRIGERATOR SAMSUNG RF23HCEDTSR Customer stated unit deli drawer wouldn’t pull out. Found bottom of fridge with an ice layer. Found cause to be clogged drain line. Removed clogged and defrosted entire drain tube to resolve the issue. No further issues at this point. Yes to survey and leave behind.
Tommy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Swapped out control to resolve issues of unit not making ice. Unit tested good now with no further issues at this time.
Douglas H.
VENT HOOD WHIRLPOOL UXT5230BDS Customer stated unit not pulling as much air as before. Tested unit with paper test and showed customer the paper test. Unit held paper to screen all the way through being on and until unit stopped spinning. Advised issue likely with damper in duct work. Collected Sc. No further issues at this point.
Richard G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer complaint is that the vent at the top of the freezer section keeps falling down. Verified issue and found that the foam in the liner is preventing it from snapping into place. Adjusted foam. Unit is now good to go.
Tommy B.
REFRIGERATOR KITCHENAID KRMF706EBS01 Used this service pointer to make adjustments to the bowed drain pan. No further issues at this time.
Douglas H.
REFRIGERATOR KITCHENAID KRFF305EBS00 "Unit making knocking noise, grinding noise and freezer door not sealing properly. Found freezer door not aligned properly. Aligned door to resolve that issue. Found knocking noise to be caused by ice maker. Found grinding noise coming from damper. Ordering damper and ice maker to resolve the issues. This is the 3rd time I’ve observed that the damper to be an issue. This is an on going issue from prior to warranty expiration, should be covered. ; ordrng 1 W10884390 (ICEMAKER ) and 1 WPW10594329 (DAMPER)"
Douglas H.
COOKTOP GAS WHIRLPOOL WCG97US6HS00 Middle burner cap missing. Ordering burner cap kit to resolve the issue. ; ordrng 1 W10819916 (BURNER CAP KIT)
Douglas H.
WASHER MAYTAG MVWB865GC0 Unit makes high pitch squealing during last few minutes of the cycle. Finding issue to be clutch and slider assembly not engaging properly. Ordering both to resolve the issue. ; ordrng 1 W10734521 (SLIDER) and 1 W10754448 (CLUTCH)
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS03 ESTIMATE ONLY!! Unit would show feature not available attempted factory reset. Factory reset didn’t work. Quoted 831.47 for P&L. Customer then asked why the unit didn’t turn off when all breakers in the home were flipped. I advised the breaker for the unit would be outside the home. We power reset the unit at the breaker. Unit began functioning properly after power reset. Told customer I would write up as estimate Incase it happens again. ; rqstng P&A on 1 W10838959 (CONTROL) and 1 WPW10532438 (UI CONTROL)
Douglas H.
RANGE WHIRLPOOL WFG515S0ES1 Customer stated oven would just click when starting oven on bake or broil. Found unit in proper working order. Likely bake and broil lines vapo locked. No further issues at this point. Unit is under warranty. See quick pics. Yes to survey and leave behind.
Douglas H.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Last trip found faulty compressor, 3 way valve and EVAP fan. Replaced all parts to resolve the issues. Unit performing as designed now. No further issues at this point. SS parts and labor covered per Sb web. Collect part cost for EVAP fan."
Douglas H.
WASHER WHIRLPOOL WFW9150WW01 "Calling techline due to UI not lighting up. Spoke with Leon, he stated based on what’s going on that it’s likely that the UI and main control are faulty brand new. Re ordering UI and electronic control to resolve the issue. 7727714828 Spoke with AE about this. She is going to attempt to get the parts expedited again. ; ordrng 1 WPW10325312 (CONSOLE ) and 1 WPW10525369 (CONTROL)"
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Unit no power. Checked for voltage at plug no voltage. Checked breaker found breaker was tripped. Likely tripped due to the storm 2 days ago. Advised customer if breaker continues to Trip to have some one check it. No further issues at this point. Yes to survey and leave behind.
Douglas H.
RANGE WHIRLPOOL WFE525S0HB1 Right front and left front burners cycling too frequently. Finding issue to be thermostats in burners not functioning properly. Ordering elements to resolve the issue. ; ordrng 2 W10823729 (ELEMENT)s
Tommy B.
REFRIGERATOR KITCHENAID KRSC503EBS01 Last visit had to defrost evaporator due to a faulty thermistor. The insulation was unable to be separated and therefore had to be replaced. This visit replaced with new insulation and thermistor. No further issues at this time.
Douglas H.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Called CXC to verify warranty status spoke with Chelsea. She stated it’s a Pulte home and Pulte has 2 yr warranties. Unit panel froze mid cycle. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Collected email for survey. Yes to survey and leave behind.
Douglas H.
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Complaint of refrigerator compartment not cooling properly. Found refrigerator compartment at 44 degrees and freezer at 4 degrees. Finding issue to faulty damper. Ordering damper to resolve the issue. ; ordrng 1 WPW10127427 (DAMPER)
Tommy B.
DRYER SAMSUNG DV45K6200EZ "Part sent was incorrect again. Called Samsung tech line, spoke to Bruce. He stated the only part available matched the part number we have been using. He was unsure of an option on proceeding.; saved tckt"
Tommy B.
WASHER MAYTAG MVW6230HW0 Customer stated that the unit locked and was unresponsive. There was a F9E1 code. Unlocked the unit and ran a cycle to test the drain. Drain is non functional and the control as well as the door is locked and unresponsive in diagnostics.; ordrng 1 MVW6230HW0 (DRAIN PUMP) and 1 W11419173 (CONTROL)
Christian G.
REFRIGERATOR JENN-AIR JS42NXFXDE01 Issue stated by customer: light in freezer section went out and refrigerator section is dim now. Ordering all light modules in RC/fc section.; ordrng 8 W10908166 (module)s
Douglas H.
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Unit not cooling. Checked pressures. High side 45 psi and low side at minus 20 microns, pressures indicated a leak. Checked of the whole unit with a black light. Found some dye on the bottom of the unit. Checked both Evaporators and all visible connections for the leak. Couldn’t locate the leak. Believe to be internal leak. Calling tech line because SS is still under warranty. Spoke with Ed. He stated to recharge unit and check for leak with soap bubbles. Sr 7727693585Recharged unit per techline to check for leaks. Still couldn’t locate any visible leaks. Did hear what appeared to be hissing coming from the walls of unit during test 4. Pressures still indicating that there is a leak. Called techline back spoke with Joel this time. He stated based on information that I provided, unit is unrepairable. Read disclaimer to me. Stated to let customer know to except a call within the next business week. No further issues at this point."
Tommy B.
WASHER WHIRLPOOL WTW4816FW Job previously completed. No further repairs necessary.
Douglas H.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Last trip found issue to lie in UI and electronic control. Replaced both to resolve the issue. No further issues at this point. Collected P&L.
Christian G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue stated by customer: not making ice. Found unit had ice bin frosted up as well as frost build up by ice maker. Ran unit through ice harvest and water fill to ensure ice maker was working properly. Determined air was getting in from ice door. Ordering ice door to resolve issue. Customer also noted noisy operation of fridge. When I opened RC side door I heard the diffuser running very loud. Ordering diffuser w/cover as well.; ordrng 1 W11098702 (door-ice) and 1 W11164593 (diffuser) and 1 WPW10457601 (support)
Christian G.
OVEN GAS WHIRLPOOL KEBS179BSS00 "Issue stated by customer: Nothing Is Working - No Power - Wall Oven. Customer explained fuse had blown multiple times, blower had been replaced before, control, console fuse assembly was replaced. Previous tech ordered cooling fan. Replaced. Found neutral wire was not connected to anything, re secured wiring. Also noticed house wiring had no neutral wire, ground and neutral from oven power cord were spliced together on single ground wire from house. Explained to customer this could have caused fuse issues all along. Spoke to Techline J.K. To document wiring concerns. Ref# 7727653930. Unit tests good at this time, ran functions for 5 minutes and unit ran good. Collected check for for part(+shipping)"
Douglas H.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit rack adjuster broke. Quoted 298.49 for all costs. Customer wanted to proceed with repair. Replaced adjuster kit to resolve the issue. Unit performing as designed now. No further issues at this point. Collected all costs.
Douglas H.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Last trip found faulty diffuser and control. Replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Christian G.
DISHWASHER WHIRLPOOL WDF331PAHS0 Issue stated by customer: dishwasher 2nd rack kept coming off. Found retainer clip broke off. Ordering clip; ordrng 2 WPW10082861 (stop)s
Christian G.
REFRIGERATOR JENN-AIR JS42NXFXDE01 Issue stated by customer: light in freezer section went out and refrigerator section is dim now. Ordering all light modules in RC/fc section.; ordrng 8 W10908166 (module)s
Tommy B.
DISHWASHER LG LDF6920ST Collected on job 70480
Tommy B.
DRYER WHIRLPOOL WED8740DW1 Swapped out new control board after replacing thermostat and fuse did not solve problems resulting in L1 voltage error. Tech line assisted in diagnosis and revealed wiring harness issue along with element issue. Loose connections causing electrical heat. Swapped out with new wiring harness and heating element to resolve issue and unit is testing good now with no further issues at this time.
Douglas H.
REFRIGERATOR JENN-AIR JS48PPDUDE00 Last tech found faulty door. Replaced door to resolve the issue. Unit checking good now. No further issues at this point. Collected labor
Tommy B.
REFRIGERATOR KITCHENAID KSSO48QTX04 Swapped out bimetal defrost and installed foam to resolve temperature concerns per techline. Collected parts