Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
Local Reviews
for Boerne, TX
Powered by Fluid LOCALGreat Service!
Andrea - Boerne, TX
He was very friendly!!
Response from ApplianceCare:
Thank you!
Great service
Barbara - Boerne, TX
Response from ApplianceCare:
Thanks!
Colton was great. Efficient & very nice. Thanks 😊 for making the trip out!!
BG - Boerne, TX
See above
Response from ApplianceCare:
Thank you!
Thank you
Nancy - Boerne, TX
Doug provided great service.
Response from ApplianceCare:
Thank you!
Problem not solved
Richard - Boerne, TX
The problem is not solved - the door replacement to the ice maker did nothing. I will call App Care tomorrow to schedule again.
Review
Carl - Boerne, TX
Colton is a great tech. Thorough work ethics and great customer service.
Response from ApplianceCare:
Thank you!
Great service
Carlos - Boerne, TX
Great service
Response from ApplianceCare:
Thank you!
Jennair repair
Janice - Boerne, TX
Response from ApplianceCare:
Thanks!
Great service. Helpful associate
Bonnie - Boerne, TX
Response from ApplianceCare:
Thanks!
Very organized scheduling; very courteous technician
Katie - Boerne, TX
Response from ApplianceCare:
Thank you!
Skilled and timely
Shawn - Boerne, TX
Called before arrival, arrived within window, resolved quickly. Warranty work.
Response from ApplianceCare:
Thank you for the review!
Great Service
Roger - Boerne, TX
Qualified friendly serviceman. Good communicator.
Response from ApplianceCare:
Thank you for the review!
Great Service!
Stephen - Boerne, TX
Doug did a great job! He is very professional and very friendly.
Response from ApplianceCare:
Thank you for the review!
Frustrating Experience
Judy - Boerne, TX
3 year old oven quit heating in the middle of baking muffins. It is still under limited warranty from KitchenAid. Your tech came out and tested and said control panel was bad. Came back 3 days later, installed panel and then announced plug was faulty, that I needed electrician. Finally, electrician came and said plug was NOT faulty and that your tech should have tested “juice” coming from plug and that he did not have to be a licensed electrician to test the output. Electrician feels it was the control panel all along. End result I was without an oven for 12 frustrating days.
Our service was excellent.
Sylvia - Boerne, TX
Quick and professional. We were VERY pleased. I was most disappointed in the installation by the first men and now it has all been corrected. Thank you.
Response from ApplianceCare:
Thank you for the review!
Great!!!
Imagine - Boerne, TX
Douglas is a genius!!!!! Thank you
Response from ApplianceCare:
Thank you!
Great service
James - Boerne, TX
Great service
Response from ApplianceCare:
Thanks!
Questionable Advice
Mark - Boerne, TX
The result of the service was to say that their was nothing wrong with the drying element in the dishwasher (dishes weren't drying), but that we should ensure we maintain ample rinse-aid in the dishwasher. Questionable?!?
Response from ApplianceCare:
Thank you for the review, we will have management look into this.
Ben
Ben - Boerne, TX
Knowledgeable, professional, & honest
Response from ApplianceCare:
Thank you!
Service was prompt, fast, efficient
Virginia - Boerne, TX
Response from ApplianceCare:
Thank you!
Great, Efficient, Friendly Service
Paul - Boerne, TX
Douglas our tech was very professional, punctual, friendly and efficient, and for it right the first time. He was Great!
Saurage
Joyce - Boerne, TX
Repair done right the first time
Margaret - Boerne, TX
He knows what he's doing.
Colton did a fantastic job diagnosing issues and replacing parts! Highly recommend
Angela - Boerne, TX
Colton did a fantastic job diagnosing issues and replacing parts! Highly recommend
Response from ApplianceCare:
Thank you for the review!
Great service
Jared - Boerne, TX
Joyce
Joyce Saurage - Boerne, TX
Wonderful service, this guy is very efficient and knowledgeable.
Jennair Refrigerator Repair
Jeff - Boerne, TX
ApplianceCare was very prompt and fixed our JennAir. They were courteous and professional. Technician was wearing a mask and following all safety procedures. Great job!
Response from ApplianceCare:
Thank you, glad we were able to be of service.
Quick and Professional
Ashley - Boerne, TX
Douglas assessed our new Scotsman and was in and out quickly. He was very professional!
Response from ApplianceCare:
Thank you
Thank you, overall a great experience
Paul - Boerne, TX
There was a delay “due to Covid” with getting a replacement part, but overall a great experience with no complaints.
KitchenAid Lighting Repair
Gerry - Boerne, TX
Douglas Herbert did an outstanding job repairing our KitchenAid refrigerator. It was the 3rd lighting issue we had from the 2 yr old Fridge. The series connection was not as simple to fix by replacing the LEDs or wire harness. Douglas troubleshoot the problem to a lighting control board. After his 3rd visit he promptly replace the board & the lights turned on. Douglas was very professional by calling ahead of time, respectful, wore his mask & always on time.
Great
Todd - Boerne, TX
They were great. Fixed the problem and very professional.
Great service
Beverly - Boerne, TX
Elaine
Joyce - Boerne, TX
Rxcellent
Very helpful
Nancy - Boerne, TX
Prompt and good
Response from ApplianceCare:
Thank you!
James
James - Boerne, TX
Douglas H.
WASHER MAYTAG MVWX655DW0 "Complaint of not spinning out clothing. Checked errors found f0e5 off balance load. Ran auto testing to check unit, calibrated unit. Unit is testing good now. No further issues at this point. Collected second appliance Sc"
Colton B.
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Issue was a bad light module. Replaced module, unit tested good."
Colton B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Issue was bad module. Replaced module, unit tested good."
Tommy B.
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Stove top was missing regulator. Installed regulator to resolve issue and unit has no further issues at this time.
Douglas H.
REFRIGERATOR KITCHEN AID KRFC704FSS01 "Last trip found faulty control causing fan not to operate during normal operation. Replaced control, unit functioning properly now. No further issues at this point. Advised customer can take up to 24 hrs for cool down period. Collected P&L. W11167902"
Douglas H.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Last trip found faulty console and control. Replaced both to resolve the issue. Unit testing good now. Per CXC unit was under warranty until 3 days ago so this repair should be covered since diagnosis was prior to warranty expiration. No further issues at this point.
Colton B.
COOKTOP GAS WHIRLPOOL n/a Issue was too much flame. Could not get to M/S tag because 2 ovens are installed under cooktop. Customer will get model and serial from builder and call us back. When we have the model number please order a new knob for cooktop as it is missing one. Gate code is 1313. Picture of installation is in SD QP. ; saved tckt
Colton B.
DISHWASHER MAYTAG MDB4949SHZ1 "Issue was no fill on dishwasher. Changed control and valve, still no fill. Upon further inspection found broken wire to float switch. Ordering new wire harness to resolve issue. Will call customer when part arrives. ; ordrng 1 W11227948 (harns-wire)"
Colton B.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Issue was a leaking dispenser. Finding issue to be low water pressure causing the fill tube to miss ice maker. Removed filter, ice maker filled well. Called techline Joel who stated that its a filter issue. Customer will replace filter to resolve issue."
Douglas H.
WALLOVEN KITCHENAID KEBC107KSS03 Unit stopped heating after a self clean. Found thermostat to have blown. Part under one year warranty. Quoted 285.78 for Sc and labor. Customer wanted to proceed with repair. Replaced thermostat to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc & labor.
Colton B.
WASHER WHIRLPOOL WTW8500DC5 Issue was that unit was not progressing properly. Found F8E1 error code. Replaced valve to resolve issue. Customer has no hot water running to unit. Informed them that they have to run it on the coldest setting for it to work. Customer will make adjustments and new valve well help flow from cold water. Unit tested good.
Colton B.
WASHER WHIRLPOOL WTW8500DC5 Issue was that unit was not progressing properly. Found F8E1 error code. Replaced valve to resolve issue. Customer has no hot water running to unit. Informed them that they have to run it on the coldest setting for it to work. Customer will make adjustments and new valve well help flow from cold water. Unit tested good.
Douglas H.
WASHER MAYTAG MHW6630HC1 "Customer stated unit leaks. Ran unit, couldnt replicate the leaking issue. But when pulled the lid off found evidence of prior leaking. Ordering stator, vent and dispenser per service pointers for this issue. Parts on b/o ; ordrng 1 W11316273 (VENT FAN) and 1 W11354542 (STATOR) and 1 W11465533 (DISPENSER)"
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 "Customer stated unit is heating inconsistently. Sometimes unit heats and cooks properly and other times under heats. No faults found. Ordering console to resolve issue of inconsistency ; rqstng P&A on 1 W10864141 (CONTROL PANEL), states that autho needed"
Douglas H.
WASHER MAYTAG MVWC565FW2 "Customer stated unit making smell of electrical or mechanical smell. Checked errors found, F7e6 motor fault. Ran diagnostics testing to check unit. Motor runs but error indicating an open circuit in motor. This is where the smell is coming from. Also noticed gearcase making clunking noise. Ordering both to resolve all issues, also ordering capacitor Incase that caused the open circuit. Customer is going to attempt to return unit to Lowes since under 30 days, especially since parts on b/o; ordrng 1 W10885487 (MOTOR) and 1 W11428524 (CAPACITOR ) and 1 W11454734 (GEARCASE )"
Tommy B.
REFRIGERATOR FRGIDAIRE FRT21INLHB4 Customer stated that the issue is the unit is not cooling to proper temperature. The refrigerator section is 53° and the freezer section has an ice tray with melted ice. Evaporator has no price pattern. Compressor is functional at this time. Suspected issue is leak in the sealed system. Quoted customer sealed system labor and customer declined repair. Collected priority service call.
Douglas H.
REFRIGERATOR KITCHENAID KBBR306ESS01 Upon arrival customer stated not for the kitchenaid fridge indoors but it the under counter fridge by the bbq. This unit is a marvel brand and we dont work in this style unit. Advised customer of this and also advised to call builder to get out the other company that does work on marvel brand. Customer stated fridge that was dispatched for is working properly. No further issues at this point for me.
Douglas H.
VENT HOOD WHIRLPOOL WVU37UC6FS0 "Customer stated vent hood making ticking noise. Confirmed the noise heard, pulled blower down to find damage to the fan blade. Order motor assembly to resolve the issue. Part on b/o; ordrng 1 W11100651 (BLOWER FAN)"
Colton B.
ICEMAKER (STANDA KITCHENAID KUID508HPS00 Issue is low ice production. Finding issue to be that the spray tube is clogged up and only is spraying out of one nozzle. Thought cleaning would help but it did not. Ordering new sprayer and rescheduling for Thursday.; ordrng 1 W10863947 (tube)
Colton B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue is poor dray and a melted spray arm. Spray arm somehow came off during wash and landed on on the heating element. Arm melted, ordering a new one to fix that. Customer is using rinse aid and the heater is heating. There were a lot of suds in the bottom of dishwasher. Talked to customer about detergent selection. Will check in on drying issue when I come back for the spray arm. Will call customer when parts come in. ; ordrng 1 WPW10319027 (spray arm)"
Colton B.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Issue is that screen freezes and bake does not come on sometimes. Found F6E4 error code multiple times. Customer needs new console and control. Rescheduling the console and ordering a new control. Will call customer when parts come in. Customer provided closing documents indicating a June 23 move in. Updated dat of purchase to reflect that. ; ordrng 1 W11261167 (cntrl-elec)
Douglas H.
WASHER MAYTAG n/a Customer stated unit showing UL error. Found cause to be the bearing going out. Quoted 817.92 for all costs. Customer declined repair due to cost. Collected Sc.
Tommy B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out control to resolve issues and the drain pump automatically engaged. User interface is now non-responsive. Bad control out of box. Ordering new parts to resolve issue.; ordrng 1 W11306302 (cntrl-elec)
Douglas H.
WASHER MAYTAG MVWB865GW0 "F6e2 UI can not hear ACU. F2e1 stuck key. Couldnt access anything in diagnostics other than error codes which aligns with F6e2 error code. Checked under unit to find bearing grease from gearcase. Unit would need UI and gearcase to fully resolve issues. Calling safety department with diagnosis per notes. Spoke with brion, they would cover parts cost but will not cover labor cost. Use Auth MUA4YUAWP1Gave customer quote of 270.63 for labor costs (250 plus tax). Customer wants to proceed with repair. Ordering gear case and console. Parts on b/o; ordrng 1 W11135391 (CONSOLE) and 1 W11455453 (GEARCASE)"
Douglas H.
WASHER WHIRLPOOL WFW3090JW0 "Last trip found faulty controls, pressure switch and drain pump. Replaced both controls and pressure switch upon testing unit, unit is functioning properly now. Drain pump wasnt needed. No further issues at this point."
Douglas H.
MW-HOOD COMBO WHIRLPOOL WMH32519FS1 "Unit not heating and making a loud buzzing noise. Unit had amp draw of 7.10 while running. That is an extremely high amp draw. Amp draw in combination of noise and no heating, finding issue lies in transformer and magnetron. Quoted near 700 for all costs of repair. Customer didnt want to proceed with repair due to cost of repair. Collected Sc."
Douglas H.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Calling CXC to see about getting an authorization since less than a month outside of ELW warranty. If same part is the issue that would still be covered. Spoke to Stephanie with CXC stated the purchase date they are showing is 1/16/19 so still under ELW program so shouldnt have any issue with coverage. Previous console installed is faulty, witnessed it reset itself when trying to set the oven to bake. Ordering that and appliance manager board to resolve all issues. Part on b/o; ordrng 1 W11261167 (CONTROL) and 1 W11297728 (CONSOLE)"
Colton B.
RANGE SAMSUNG NE59J7850WS/AA "Issue was burner not cooking well. Inspected unit, everything is checking good. Boiled water no problem. Unit tested good."
Colton B.
COOKTOP GAS WHIRLPOOL WCG55US0HS00 "Called builder, builder states that he just needs the regulator. Ordering new regulator to resolve issue. ; saved tckt"
Colton B.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Issue was a leaking dispenser. Installed ice door to resolve issue. AE approved an even trade for new part. Unit tested good.
Colton B.
WASHER MAYTAG MVWB765FC3 "Issue was a broken lid. Replaced lid to resolve issue, unit tested good. Called techline and spoke to TJ (7729700586) who said that its nothing the customer is doing. Transferred me to partner team who gave me an authorization for P & L. Authorization is in sticky note."
Douglas H.
OVEN ELECTRIC [S WHIRLPOOL WOS31ES0JS00 Last trip found faulty fuse. Replaced fuse to resolve the issue. Unit testing good now no further issues at this point.
Colton B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue is a faulty refrigerator door. Inspected new one and found a broken wire. The white wire on the 6 pin connector was broken. Reordering the door to resolve issue. Will call customer when it comes in.; ordrng 1 LW11037733 (dor-fip)
Colton B.
DRYER WHIRLPOOL WED7500GW Issue is long dry times. Dryer heats well and is venting air out really well. Finding issue to be restriction in the wall vent. Customer will have vents cleaned all the way to the roof. No error codes found.
Douglas H.
ICEMAKER (STANDA SCOTSMAN SCN60PA1SU Last trip found faulty pressure switch. Replaced pressure switch to resolve the issue. Unit testing good now. No further issues at this point.
Douglas H.
MICROWAVE OVEN KITCHEN AID KMBS104ESS01 "Unit not heating. Finding issue to be all high voltage components (magnetron, capacitor, transformer and magnetron thermostat) quoted 838.48 P&L and grand total quote of 1010.60 (Sc,P&L plus tax) at the moment customer didnt want to proceed with repair due to cost of repair. Collected priority Sc. ,asking as ESTIMATE ONLY! Due to customer asking if they changed their minds would we have all info. ; rqstng P&A on 1 W10776767 (TRANSFORMER) and 1 W10850446 (CAPACITOR ) and 1 W11409822 (MAGNETRON ) and 1 WP4375079 (THERMOSTAT )"
Douglas H.
VENT HOOD WHIRLPOOL WVU57UC6FS0 Customer stated unit making loud noise as if something hitting. Couldnt replicate the noise. Pulled fan motor down to find a piece was broken off. Ordering blower wheel to resolve damaged fan. Part on b/o; ordrng 1 W11099714 (BLOWER WHEEL)
Douglas H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Last trip found faulty socket and damper control. Replaced both to resolve the issues. Unit cooling properly now. Couldnt test the freezer light socket as the bulb was bad. Customer will be getting a new bulb and if that doesnt work will call back. At the moment no further issues at this point.
Colton B.
REFRIGERATOR KITCHEN AID KRFC704FPS01 "Issue was a no cool freezer. Repair guy from another company came out and vacuumed out lines and recharged the Freon, which seemed to help. Compressor is still drawing 2.9 amps. Issue believed to be a faulty compressor. Techline confirmed. Gate code is #0726. Will call customer when part comes in.; ordrng 1 W11393142 (COMPRESSOR )"
Colton B.
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Issue was no ice production. Ran diagnostics, evaporator never frosted over. Compressor is drawing 2.6 amps. Finding issue to be a restriction or faulty compressor. Customer declined repair. Collected SC fee."
Colton B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Issue is a bad freezer LED. Ordering new LED to resolve issue. Customer states that ice production came back after changing the filter. Will call customer when parts come in. ; ordrng 1 W10695459 (module)
Colton B.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Issue is that oven temps were off. Temperatures were 50 degrees warmer than the set temperature. Ordering new control and consoles to resolve issue. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Colton B.
REFRIGERATOR WHIRLPOOL WRF736SDAM "Issue was no ice production. Last time I found no error codes. This time I found an E2 error code on ice maker. Replaced ice maker to resolve issue. Reset unit, error code went away. Unit tested good. ; used 1 W11294907 (ICEMAKER) from stock"
Douglas H.
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Unit not doing anything but lights. Unplugged unit and Allowed it to reset. Plugged unit back in and it began functioning and cooling. Issue lies in electronic control and UI panel. Quoted 691.45 for P&L. Customer wants to think about repair. ESTIMATE ONLY!!! Advised estimate good for 90 days. Collected Sc. ; rqstng P&A on 1 WPW10675033 (ELECTRONIC CONTROL) and 1 WPW10677104 (UI)
Colton B.
REFRIGERATOR WHIRLPOOL WRF736SDAM "Issue was no ice production. Last time I found no error codes. This time I found an E2 error code on ice maker. Replaced ice maker to resolve issue. Reset unit, error code went away. Unit tested good. ; used 1 W11294907 (ICEMAKER) from stock"