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Local Reviews
for Boerne, TX

ApplianceCare Rated 4.7 out of 5 stars based on 65 customer reviews

Map of Boerne, TX

Very helpful




Review of ApplianceCare

Prompt and good


Response from ApplianceCare:

Thank you!


Map of Boerne, TX

James




Review of ApplianceCare


Map of Boerne, TX

Great service




Review of ApplianceCare

Doug was awesome. Very friendly and professional. Help resolve the problem with our oven quickly.


Map of Boerne, TX

Great Service




Review of ApplianceCare


Map of Boerne, TX

Courteous




Review of ApplianceCare


Map of Boerne, TX

Great service




Review of ApplianceCare


Map of Boerne, TX

-




Review of ApplianceCare


Map of Boerne, TX

Christian was wonderful. He was very conscientious. We believe he may have solved our problems. Also, appreciated him wearing a mask.




Review of ApplianceCare


Map of Boerne, TX

Great service! Explained how process will work very easily and professional.




Review of ApplianceCare


Map of Boerne, TX

Dissatisfied Disappointed




Review of ApplianceCare

Technicians were much more interested to quickly talk about their capacity and capabilities, and not quick to action. Jumped right into explaining how the prior technical diagnosis and troubleshooting was Not at a skill level as theirs. In addition would have to re-qualify the issue before they were able to proceed. Further articulating how they felt of the prior technicians skill level and lack of confidence in his work. In addition, technicians pointed quickly pointed out before leaving, that they believed I had plumbing issues and stated my dishwasher’s water feed handle was installed backward. And furthermore turned the “tap” on in the direction to allow water flow into the machine. I thought the comment was odd so I went to investigate after they left, and they had turned the “tap” to the off position. The plumbing is not installed incorrectly, as they didn’t understand the “tap” handles direction which it faces. In fact they tested their work, after the installation, with the dishwashers water which they actually turned off! If needed call and I can show and explain in detail. Overall very dissatisfied and disappointed.


Great job




Review of ApplianceCare

Great Service


Incedible Team and great knowledge




Review of ApplianceCare


Great Service!




Review of ApplianceCare

Doug the technician did a great job. Very satisfied with his work. Awesome customer service!


Response from ApplianceCare:

Thank you for giving us your feedback!


Good follow-up experience.




Review of ApplianceCare

While making a necessary repair on our dishwasher, I asked Doug to check performance on our refrigerator and oven. He diagnosed a software issue with the oven and a defrost issue with the fridge. A second visit was necessary to allow acquiring the materials, but within a week, both were repaired under warrantee with no charges. Thanks!


Response from ApplianceCare:

Thank you for giving us your feedback!


great service




Review of ApplianceCare

quick, quiet and efficient


Response from ApplianceCare:

Thank you for giving us your feedback!


Great reponse and service.




Review of ApplianceCare

Doug arrived on time and quickly diagnosed the issue and replacement parts needed to repair our Jennair dishwasher. He returned two days later on schedule to install the needed part. He was extremely helpful in contacting the manufacturer to verify 100% warrantee coverage.


Response from ApplianceCare:

Thank you for giving us your feedback!


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Great service!




Review of ApplianceCare

Punctual and thorough!


EXCELLENT




Review of ApplianceCare

Being a Senior it is worrisome to call anyone to make repairs. Happy to say Doug is wonderful. Very pleasant, knowledgeable. He was on time and went right to work. My washing machine and ice maker are both running perfectly. Will recommend him to all my friends and neighbors. A little pricey but service is worth the price.


Good service




Review of ApplianceCare

Took several visits but finally fixed problem


Great Service




Review of ApplianceCare


repair of new refrigerator




Review of ApplianceCare

repair was quick , but we had to wait almost a month to get part.


Response from ApplianceCare:

Thank you for giving us your feedback!


Great service!




Review of ApplianceCare

Christian did a great job. He was very courteous and friendly and would highly recommend these guys for any service work needed.


Response from ApplianceCare:

Thank you for giving us your feedback!


Very good




Review of ApplianceCare


Great Service & Turn Around Time




Review of ApplianceCare

Techs were able to correctly identify problem & proactively fixed my appliance. Knowledgeable, friendly & efficient!


Response from ApplianceCare:

Thank you for writing a review!


Samsung refrigerator ice maker




Review of ApplianceCare

Great service from Doug and Appliance Care of Texas. Exceptional communication from ACT and information about the actual work from Doug. Thank you!


Response from ApplianceCare:

Thank you for giving us your feedback!


Refrig Repair




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Response from ApplianceCare:

Thank you!


Hope this is the last time for repair




Review of ApplianceCare


Response from ApplianceCare:

Thanks for giving us your feedback!


Excellent Service Repair




Review of ApplianceCare


Response from ApplianceCare:

Thank you for reviewing our company!


Homeowner




Review of ApplianceCare

Douglas was very polite, professional and expedient with his service!!!


Response from ApplianceCare:

Thank you for writing a review! Doug is a vital part of our team.


Great job




Review of ApplianceCare

Great service and fixed the washer fast


Response from ApplianceCare:

Thank you for writing a review!


Awesome Experience!




Review of ApplianceCare

The technicians were professional from the beginning. They were respectful of our home, diagnosed the problem and fixed it quickly, and were very pleasant. Could not be more pleased!


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear that your experience with us met your expectations.


Maytag Washer Service




Review of ApplianceCare

Very professional and efficient


Response from ApplianceCare:

Thank you for writing a review!


Great service




Review of ApplianceCare

Great Service


Response from ApplianceCare:

Thank you for writing a review!


great




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Douglas H.

Douglas H.

VENTHOODS UNKNOWN WVU37UC6FS0 Customer stated they closed on home may 7 of 19. Advised of Sc. Customer still wanted to check unit. Unit making vibration noise. Found cause to be an installation error, the was foil tape on the duct work above fan that wasn’t secured properly. Advised of issue. Secured tape to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc.

Near Cool Rock, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRSC703HPS00 Upon arrival customer stated unit has been functioning properly since last visit. That confirmed diagnosis of faulty UI control. Last rip also found dispenser assembly was leaking air. Replaced both parts to resolve the issue. Unit testing good now. Also leveled unit for customer. No further issues at this point. Yes to survey and leave behind.

Near Red Oak Dr, Boerne, TX 78006
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KSSS42DBX00 Issue is freezer not sealing properly. Gasket isn’t sitting right on the right hand side. Going to get silicone tonight and return tomorrow to try to resolve issue. ; schdld next appmnt for 5/29 FRI !

Near Royal Ascot Dr, Boerne, TX 78015
Douglas H.

Douglas H.

VENTHOODS UNKNOWN WVU37UC6FS0 "Customer stated they closed on home may 7 of 19. Advised of Sc. Customer still wanted to check unit. Unit making vibration noise. Found cause to be an installation error, the was foil tape on the duct work above fan that wasn’t secured properly. Advised of issue. Secured tape to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc."

Near Cool Rock, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRSC703HPS00 Upon arrival customer stated unit has been functioning properly since last visit. That confirmed diagnosis of faulty UI control. Last rip also found dispenser assembly was leaking air. Replaced both parts to resolve the issue. Unit testing good now. Also leveled unit for customer. No further issues at this point. Yes to survey and leave behind.

Near Red Oak Dr, Boerne, TX 78006
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KSSS42DBX00 Issue is freezer not sealing properly. Gasket isn’t sitting right on the right hand side. Going to get silicone tonight and return tomorrow to try to resolve issue. ; schdld next appmnt for 5/29 FRI !

Near Royal Ascot Dr, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF4287HARSXAA "Unit needs filter changed. Researched unit model number to find that original filter is no longer made and in order for new style filter to be installed, unit would need updated filter head. Quoted 211.57 for P&L. Collected Sc of 113.66 for grand total of 325. At this point customer didn’t want to proceed with repair. ESTIMATE ONLY!; rqstng P&A on 1 DA97-08006B (FILTER HEAD)"

Near Mountain Spring Dr, Boerne, TX 78006
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT720PADM1 "Unit not functioning properly. Had f7e1 heater fault. Ran diagnostics testing to check unit for functionality. Motor not functioning. Also found unit vent assembly not functioning. All other functions are working properly. Quoted 594.61 for Sc, P&L plus tax. Customer declined repair. Collected Sc of 113.66"

Near Bearcat, Boerne, TX 78006
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDF520PADM7 "Issue was a no wash dishwasher. Replaced sump and motor assembly. Unit tested good, no leaks observed. Collected P&L.; ordrng 1 W11025157 (SUMP & MOTOR )"

Near Boerne, TX 78015
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHEN AID KUIC18NNZS0 "Unit not making ice. Found multiple issues. Primary issue was water level sensor not functioning, found issue to be corrosion on sensor and pump harness, then found RECIRC tube at top of EVAP not connected anymore, also found leak at filter housing. Quoted 529.78 for P&L. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 W10863947 (TUBE) and 1 W11266112 (HOUSING ) and 1 WPW10485955 (PUMP HARNESS) and 1 WPW10485962 (WATER LEVEL SENSOR)"

Near Setterfeld Cir, Boerne, TX 78015
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Unit buy back. Customer had unit in garage. Picked unit and delivered whirlpool check to customer.

Near Parkway, Boerne, TX 78006
Tommy B.

Tommy B.

OVEN ELECTRIC (S KITCHENAID KEBS109BSS01 Last visit found a faulty temperature probe jack. This visit swapped out with new parts to resolve issue. Unit tested good at this time. Collected parts and labor from customer.

Near Autumn Ridge, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF23HCEDTSR Customer stated unit deli drawer wouldn’t pull out. Found bottom of fridge with an ice layer. Found cause to be clogged drain line. Removed clogged and defrosted entire drain tube to resolve the issue. No further issues at this point. Yes to survey and leave behind.

Near Fair Oaks Pkwy, Boerne, TX 78015
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Swapped out control to resolve issues of unit not making ice. Unit tested good now with no further issues at this time.

Near Braeburn, Boerne, TX 78015
Douglas H.

Douglas H.

VENT HOOD WHIRLPOOL UXT5230BDS Customer stated unit not pulling as much air as before. Tested unit with paper test and showed customer the paper test. Unit held paper to screen all the way through being on and until unit stopped spinning. Advised issue likely with damper in duct work. Collected Sc. No further issues at this point.

Near Autumn Ridge, Boerne, TX 78006
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer complaint is that the vent at the top of the freezer section keeps falling down. Verified issue and found that the foam in the liner is preventing it from snapping into place. Adjusted foam. Unit is now good to go.

Near Park Ridge, Boerne, TX 78006
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRMF706EBS01 Used this service pointer to make adjustments to the bowed drain pan. No further issues at this time.

Near Windridge Dr, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFF305EBS00 "Unit making knocking noise, grinding noise and freezer door not sealing properly. Found freezer door not aligned properly. Aligned door to resolve that issue. Found knocking noise to be caused by ice maker. Found grinding noise coming from damper. Ordering damper and ice maker to resolve the issues. This is the 3rd time I’ve observed that the damper to be an issue. This is an on going issue from prior to warranty expiration, should be covered. ; ordrng 1 W10884390 (ICEMAKER ) and 1 WPW10594329 (DAMPER)"

Near Lott St, Boerne, TX 78006
Douglas H.

Douglas H.

COOKTOP GAS WHIRLPOOL WCG97US6HS00 Middle burner cap missing. Ordering burner cap kit to resolve the issue. ; ordrng 1 W10819916 (BURNER CAP KIT)

Near Benedikt Path, Boerne, TX 78006
Douglas H.

Douglas H.

WASHER MAYTAG MVWB865GC0 Unit makes high pitch squealing during last few minutes of the cycle. Finding issue to be clutch and slider assembly not engaging properly. Ordering both to resolve the issue. ; ordrng 1 W10734521 (SLIDER) and 1 W10754448 (CLUTCH)

Near Fox Briar Ln, Boerne, TX 78006
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS03 ESTIMATE ONLY!! Unit would show feature not available attempted factory reset. Factory reset didn’t work. Quoted 831.47 for P&L. Customer then asked why the unit didn’t turn off when all breakers in the home were flipped. I advised the breaker for the unit would be outside the home. We power reset the unit at the breaker. Unit began functioning properly after power reset. Told customer I would write up as estimate Incase it happens again. ; rqstng P&A on 1 W10838959 (CONTROL) and 1 WPW10532438 (UI CONTROL)

Near Woods of Boerne Blvd, Boerne, TX 78006
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG515S0ES1 Customer stated oven would just click when starting oven on bake or broil. Found unit in proper working order. Likely bake and broil lines vapo locked. No further issues at this point. Unit is under warranty. See quick pics. Yes to survey and leave behind.

Near Tiltwood Ct, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KRMF706ESS01 "Last trip found faulty compressor, 3 way valve and EVAP fan. Replaced all parts to resolve the issues. Unit performing as designed now. No further issues at this point. SS parts and labor covered per Sb web. Collect part cost for EVAP fan."

Near E Bandera Rd, Boerne, TX 78006
Douglas H.

Douglas H.

WASHER WHIRLPOOL WFW9150WW01 "Calling techline due to UI not lighting up. Spoke with Leon, he stated based on what’s going on that it’s likely that the UI and main control are faulty brand new. Re ordering UI and electronic control to resolve the issue. 7727714828 Spoke with AE about this. She is going to attempt to get the parts expedited again. ; ordrng 1 WPW10325312 (CONSOLE ) and 1 WPW10525369 (CONTROL)"

Near Heritage Trail, Boerne, TX 78015
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Unit no power. Checked for voltage at plug no voltage. Checked breaker found breaker was tripped. Likely tripped due to the storm 2 days ago. Advised customer if breaker continues to Trip to have some one check it. No further issues at this point. Yes to survey and leave behind.

Near Escondido, Boerne, TX 78006
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFE525S0HB1 Right front and left front burners cycling too frequently. Finding issue to be thermostats in burners not functioning properly. Ordering elements to resolve the issue. ; ordrng 2 W10823729 (ELEMENT)s

Near Los Mirasoles, Boerne, TX 78015
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRSC503EBS01 Last visit had to defrost evaporator due to a faulty thermistor. The insulation was unable to be separated and therefore had to be replaced. This visit replaced with new insulation and thermistor. No further issues at this time.

Near Scenic Bluffs Dr, Boerne, TX 78006
Douglas H.

Douglas H.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Called CXC to verify warranty status spoke with Chelsea. She stated it’s a Pulte home and Pulte has 2 yr warranties. Unit panel froze mid cycle. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Collected email for survey. Yes to survey and leave behind.

Near Aberdeen, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Complaint of refrigerator compartment not cooling properly. Found refrigerator compartment at 44 degrees and freezer at 4 degrees. Finding issue to faulty damper. Ordering damper to resolve the issue. ; ordrng 1 WPW10127427 (DAMPER)

Near I-10, Boerne, TX 78006
Tommy B.

Tommy B.

DRYER SAMSUNG DV45K6200EZ "Part sent was incorrect again. Called Samsung tech line, spoke to Bruce. He stated the only part available matched the part number we have been using. He was unsure of an option on proceeding.; saved tckt"

Near Marigold Falls, Boerne, TX 78015
Tommy B.

Tommy B.

WASHER MAYTAG MVW6230HW0 Customer stated that the unit locked and was unresponsive. There was a F9E1 code. Unlocked the unit and ran a cycle to test the drain. Drain is non functional and the control as well as the door is locked and unresponsive in diagnostics.; ordrng 1 MVW6230HW0 (DRAIN PUMP) and 1 W11419173 (CONTROL)

Near Francis Ave, Boerne, TX 78006
Christian G.

Christian G.

REFRIGERATOR JENN-AIR JS42NXFXDE01 Issue stated by customer: light in freezer section went out and refrigerator section is dim now. Ordering all light modules in RC/fc section.; ordrng 8 W10908166 (module)s

Near Fair Oaks Pkwy, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KRFF707ESS01 "Unit not cooling. Checked pressures. High side 45 psi and low side at minus 20 microns, pressures indicated a leak. Checked of the whole unit with a black light. Found some dye on the bottom of the unit. Checked both Evaporators and all visible connections for the leak. Couldn’t locate the leak. Believe to be internal leak. Calling tech line because SS is still under warranty. Spoke with Ed. He stated to recharge unit and check for leak with soap bubbles. Sr 7727693585Recharged unit per techline to check for leaks. Still couldn’t locate any visible leaks. Did hear what appeared to be hissing coming from the walls of unit during test 4. Pressures still indicating that there is a leak. Called techline back spoke with Joel this time. He stated based on information that I provided, unit is unrepairable. Read disclaimer to me. Stated to let customer know to except a call within the next business week. No further issues at this point."

Near Howards Bull, Boerne, TX 78015
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW4816FW Job previously completed. No further repairs necessary.

Near Buckskin Dr, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Last trip found issue to lie in UI and electronic control. Replaced both to resolve the issue. No further issues at this point. Collected P&L.

Near Graford Ridge, Boerne, TX 78015
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue stated by customer: not making ice. Found unit had ice bin frosted up as well as frost build up by ice maker. Ran unit through ice harvest and water fill to ensure ice maker was working properly. Determined air was getting in from ice door. Ordering ice door to resolve issue. Customer also noted noisy operation of fridge. When I opened RC side door I heard the diffuser running very loud. Ordering diffuser w/cover as well.; ordrng 1 W11098702 (door-ice) and 1 W11164593 (diffuser) and 1 WPW10457601 (support)

Near Parkview Terrace, Boerne, TX 78006
Christian G.

Christian G.

OVEN GAS WHIRLPOOL KEBS179BSS00 "Issue stated by customer: Nothing Is Working - No Power - Wall Oven. Customer explained fuse had blown multiple times, blower had been replaced before, control, console fuse assembly was replaced. Previous tech ordered cooling fan. Replaced. Found neutral wire was not connected to anything, re secured wiring. Also noticed house wiring had no neutral wire, ground and neutral from oven power cord were spliced together on single ground wire from house. Explained to customer this could have caused fuse issues all along. Spoke to Techline J.K. To document wiring concerns. Ref# 7727653930. Unit tests good at this time, ran functions for 5 minutes and unit ran good. Collected check for for part(+shipping)"

Near Wollschlaeger Dr, Boerne, TX 78006
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit rack adjuster broke. Quoted 298.49 for all costs. Customer wanted to proceed with repair. Replaced adjuster kit to resolve the issue. Unit performing as designed now. No further issues at this point. Collected all costs.

Near Cordova, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Last trip found faulty diffuser and control. Replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Benedikt Path, Boerne, TX 78006
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDF331PAHS0 Issue stated by customer: dishwasher 2nd rack kept coming off. Found retainer clip broke off. Ordering clip; ordrng 2 WPW10082861 (stop)s

Near Parkview Terrace, Boerne, TX 78006
Christian G.

Christian G.

REFRIGERATOR JENN-AIR JS42NXFXDE01 Issue stated by customer: light in freezer section went out and refrigerator section is dim now. Ordering all light modules in RC/fc section.; ordrng 8 W10908166 (module)s

Near Fair Oaks Pkwy, Boerne, TX 78015
Tommy B.

Tommy B.

DISHWASHER LG LDF6920ST Collected on job 70480

Near Saxet Dr, Boerne, TX 78006
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED8740DW1 Swapped out new control board after replacing thermostat and fuse did not solve problems resulting in L1 voltage error. Tech line assisted in diagnosis and revealed wiring harness issue along with element issue. Loose connections causing electrical heat. Swapped out with new wiring harness and heating element to resolve issue and unit is testing good now with no further issues at this time.

Near Rattlesnake Bluff, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JS48PPDUDE00 Last tech found faulty door. Replaced door to resolve the issue. Unit checking good now. No further issues at this point. Collected labor

Near Jodhpur Dr, Boerne, TX 78015
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KSSO48QTX04 Swapped out bimetal defrost and installed foam to resolve temperature concerns per techline. Collected parts

Near Paradise Point Dr, Boerne, TX 78006