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Local Reviews
for Bandera, TX
Powered by Fluid LOCALChristie
Christie - Bandera, TX
Great service, always so nice and friendly
Great
Noel - Bandera, TX
Quick and responsible worker. Hire more like him
Brandy
Brandy - Bandera, TX
Reliable service
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Great service
Bonnie - Bandera, TX
The cost was in the normal range. The service was great and Jay, the service man, is very Polite and very professional. They arranged the service to agree with my schedule. I definitely will recommend them for the great work jay has done.
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Good Experience
Brandy - Bandera, TX
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J
Jeff - Bandera, TX
Your tech was professional, arrived on time and was very knowledgeable about the product. We were extremely pleased with his experience and ability. Five stars
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Thank you for writing a review for us!
Great service
Thomas - Bandera, TX
After I figured out how to get my washer serviced, everything went very smoothly.
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Janette
Janette - Bandera, TX
Prompt and knowledgeable. Great service!
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two service calls and still not working
Dixie - Bandera, TX
Whirlpool should have sent a new washer after first call. This unit came with my new home and didn’t work from beginning. So far two service calls and don’t know how many parts they ordered but none worked. I think this machine is a lemon and should be replaced. Can’t wash my clothes to this day. Service people should have had it running at first call or recommend a replacement. Can’t say I’m satisfied with service or product.
Response from ApplianceCare:
We appreciate your concerns and feedback. Someone will be reaching out to you in the next few days to discuss your concerns
Awesome service
Jennifer - Bandera, TX
Doug was very polite and professional. Got my dryer back in working order quickly. No more squeaking.
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital member of our team!
Excellent Service
Stacey - Bandera, TX
My technician was prompt, service was quick.
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Justin R.
WASHER ROPER RTW4516FW "Found drain port not draining properly, customer will clear out line and test again. Unit working as designed"
Justin R.
WASHER KENMORE 79641262610 "Found drain port clogged, cleared out drain. Ran diagnostics, unit is spinning and draining correctly. Customer said they saw a OE code. Ran an express wash and unit is working as designed."
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Need to order main control board, console will need to be replaced as well. ; ordrng 1 W11261167 (cntrl-elec)"
Justin R.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Need to replaced LED modules for freezer and fridge. Will need to order LED supply board. Quoted for 733.29, customer contacting whirlpool about covering repair.; ordrng 1 W10695459 (module) and 1 W10830288 (cntrl-elec) and 1 W11462342 (LED MODULE )"
Justin R.
COOKTOP GAS KITCHENAID KGCD807XSS02 "Replaced back left burner head and back left burner head. Replaced ignitor on front left side, tried removing front right which cannot be removed without further damaging cooktop. Burner head also starting cracking the cooktop. Will need to be replaced to get crack fixed and front right burner out of top. Will also need front left burner head. ; rqstng P&A on 1 W10296933 (cooktop), ordrng 4 WP3368921 (screw-torx)s and 1 WP7505P339 (FRONT LEFT )"
Richard G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced icemaker and wiring harness. Tested out unit, harvested and called for water. Tested to complete. Unit is good to go.
Richard G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced icemaker and wiring harness. Tested out unit, harvested and called for water. Tested to complete. Unit is good to go."
Richard G.
WASHER WHIRLPOOL WTW5000DW0 Replaced pulley shield. Unit is good to go.
Richard G.
WASHER WHIRLPOOL WTW5000DW0 "Customer complaint is that the unit will grind during agitation and will not spin on last cycle. Entered diagnostics and found error codes F7E5 shifter fault, F5E1 lid switch fault, F7E6 motor fault. Ran unit through automatic test and verified issues. Unit will need a new agitator, hub, gearcase, motor, and actuator. Requesting P&A on parts.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"
Justin R.
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Replaced damaged dispenser motor, tested to complete."
Justin R.
WASHER MAYTAG MVWC565FW2 "Unit does not have hot water attached to unit. Can’t properly test unit without hot water line. F7E7, and F0E5 stored in unit. Cleared faults and tried calibration. Do not need to change out parts. Drain hose is going up higher than recommended which would cause water to not drain all the way."
Justin R.
MICROWAVE OVEN KITCHEN AID KOCE500ESS07 "Calling techline to assist with troubleshooting, Cassie is assisting, techline said with issues that are occurring Cassie said issue is signal harness related. Changed out signal harness. Tested to complete."
Justin R.
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Found auger motor not spinning, will need to order and replace. ; ordrng 1 W11310391 (DISPENSER MOTOR)"
Justin R.
DISHWASHER MAYTAG MDB4949SDE0 "Ran unit through diagnostics all test passed. Found F6E4, cleared and checked valve and float switch all checked fine. Unit is good to go."
Justin R.
MICROWAVE OVEN KITCHEN AID KOCE500ESS07 "Spoke with customer about moving appointment to next week, she said the unit has been working all week so it was ok to move the date. ; schdld next appmnt for 4/9 THU !"
Justin R.
REFRIGERATOR SAMSUNG RF28JBEDBSG "Replaced ice maker and control board for unit. Thawed out inside of ice maker area, customer will leave off for another day."
Justin R.
MICROWAVE OVEN KITCHEN AID KOCE500ESS07 Need to order go forward with control replacement and signal harness for unit. Reschedule all parts for next week when harness comes. ; ordrng 1 W11157223 (harns-wire)
Justin R.
REFRIGERATOR KITCHEN AID KFIS20XVMS10 Thawed out drain and added heat probe.
Justin R.
REFRIGERATOR SAMSUNG RF28JBEDBSG Spoke with customer about appointment. She is going to plug in her other fridge so she can move the food over. Also said her husband wasn’t feeling well so we moved the date to next Monday. ; schdld next appmnt for 3/30 MON !
Justin R.
REFRIGERATOR KITCHEN AID KFIS20XVMS10 "Calling techline to assist, unit is not draining properly again. Ed is assisting, suggestions is to add aluminum kit that attaches to coil and sticks down inside drain port. Reference number 7727435497. Charging for 2nd appliance. Collected 165.00; ordrng 1 819043 (heat-probe)"
Justin R.
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS2 "Found ice maker not putting water done plate, will need to order Recirculation pump. Collected 2nd appliance fee on other ticket. ; ordrng 1 2313702 (water pump)"
Justin R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Used sealer gum to fill gap, will monitor leak to see if this fixes issues."
Justin R.
REFRIGERATOR SAMSUNG RF28JBEDBSG "Ice maker is completely frozen, calling Samsung tech support to get issues documented. 7003677901 reference number. Need to order ice maker kit. ; rqstng P&A on 1 DA82-02675A (ICE KIT )"
Justin R.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Was able to move fridge in and out finally with no issues. Andrea is assisting from techline to document sticky substance leak that is causing the issue. Unit will need to go up for review, file number 7727331146."
Justin R.
MICROWAVE OVEN KITCHEN AID KOCE500ESS07 "Found unit to have bad display board, replaced and tested to complete."
Justin R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Found a large dent in top of liner near ice box assembly. Cassie is assisting from techline, she suggested using sealer gum to try and cover gap. If not successful the unit will be non repairable. Replaced icemaker, insulation, cover and box ice cover for unit. Changed rail mullion as well. Customer needs the 19th. ; ordrng 2 212643 (sealer-gum)s"
Justin R.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Replaced console UI and unit powered up. Tested unit to complete, heating properly."
Justin R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Cassie from techline is assisting, going to order adapter kit. ; ordrng 1 W10612142 (adapter)"
Justin R.
WASHER MAYTAG MVWB765FC3 "F7E9 stored in system, clear out fault and ran calibration and diagnostics on unit. Customer said noise sounds like metal hitting metal. When running diagnostics I could hear what seemed to be the clutch clicking in and out will it was trying to spin. Ordering gearcase, clutch and stator for unit. ; ordrng 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11393685 (GEARCASE)"
Justin R.
DRYER MAYTAG MEDB835DC4 "F4E3 stored in unit, ran unit through diagnostics. All test passed, lowered my legs on the front of unit. Showed customer about not selecting wrinkle prevent, also showed them how the sensor dry works. Unit is good to go."
Justin R.
WASHER AMANA NTW4516FW3 "Replaced bad drain pump, ran calibration and diagnostics. Tested unit to complete."
Richard G.
WASHER MAYTAG MVWB835DC4 Replaced dispenser. Unit is good to go. Spoke with customer about survey.
Richard G.
WASHER MAYTAG MVWB835DC4 "Customer complaint is that there is white film on their clothes, and the dispenser is holding dirty water that gets on the clothes when the unit enters spin cycle. Entered diagnostics and found error code F0E3 overload. Removed error code and entered automatic test. All steps passed, no fault codes present. Some water left in dispenser. Ordering dispenser.; ordrng 1 W11397976 (DISPENSER)"
Richard G.
WASHER WHIRLPOOL WFW3090JW0 Replaced CCU and control. Latch was not needed. Entered diagnostics and ran automatic test. Tested to complete. Unit is good to go. Spoke with customer about survey.
Richard G.
RANGE AMANA ACR4303MFW3 "Replaced control. Tested to complete. Unit is good to go. Found roaches inside of control, possibly the reason for the failed control. Spoke with customer about survey."
Richard G.
REFRIGERATOR MAYTAG MFW2055YEW01 Replaced right door. Unit is good to go.
Richard G.
DRYER WHIRLPOOL WFW5090JW0 "Customer complaint is that the dryer does not heat up. Verified bad heating element. Customer is working with company who provided the unit in the home to get a replacement. If the customer calls us, need to order heating element and thermostat for this unit."
Richard G.
WASHER WHIRLPOOL WFW5090JW0 "Customer states that the unit will stop advancing when there is 8 minutes left in the wash cycle. Problem has been verified. Problem lies with the UI. Need to order a new UI. W11306664 Customer is working with seller of the home to get a new washer and dryer. If customer calls us, need to order the UI."
Richard G.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Replaced bracket and control. Control is not operating. When removing the deli drawer, found the wiring harness for the control to be frozen inside the ice block in the bottom of the compartment. Need to order wiring harness. Unable to replace the drain extension due to it not reaching the drain pan. Need to order drain extension for this unit. Requesting p and a for additional parts.; rqstng P&A on 1 W11084807 (extension) and 1 W11170612 (harns-wire)"
Richard G.
WASHER WHIRLPOOL WFW95HEDW0 "Replaced control, control panel, sensor, and wiring harness. Ran unit through diagnostics and automatic test. All steps passed. Tested to complete. Unit is good to go. Collected labor."
Richard G.
WASHER WHIRLPOOL WFW3090JW0 "Customer complaint is that the machine will sound like a motor is running when not in use. Unit was unplugged when I arrived. Plugged unit in and it started humming. Door is locked and will not open. Entered diagnostics and found error codes F11 (not in service manual), F24 overflow failure, F01 no water detected entering washer. Entered automatic test, unit would not proceed past drain pump test. Ordering control, CCU, and latch.; ordrng 1 W11035628 (latch) and 1 W11334214 (CCU) and 1 W11367297 (CONTROL)"
Richard G.
DRYER WHIRLPOOL WED49STBW1 "Customer complaint is that the dryer will hum when started, but will not spin. Verified issue. Motor is humming but not rotating. Replaced motor with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 279827 (MOTOR) from stock"
Richard G.
WASHER WHIRLPOOL WFW5090JW0 Replaced valve and CCU. Tested to complete. Unit is good to go. Unit is stacked washer/dryer. Requesting double labor.
Richard G.
WASHER WHIRLPOOL WTW4815EW1 "Customer complaint is that some clothes were stuck in the agitator and there were plastic pieces floating in the washing machine. Found a few small pieces under the agitator to be chipped off. Quoted customer cost to repair.collected service fee. Unit is good to go, and customer will order a new agitator if it happens again. Spoke with customer about survey."
Richard G.
WASHER WHIRLPOOL n/a Customer states unit only leaked once during clean washer cycle and hasn’t leaked again. Is going to contact us if the issue happens again.