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Local Reviews
for Bandera, TX
Powered by Fluid LOCALGreat service
Thomas - Bandera, TX
After I figured out how to get my washer serviced, everything went very smoothly.
Response from ApplianceCare:
Thank you for writing a review!
Janette
Janette - Bandera, TX
Prompt and knowledgeable. Great service!
Response from ApplianceCare:
Thank you for writing a review for us!
two service calls and still not working
Dixie - Bandera, TX
Whirlpool should have sent a new washer after first call. This unit came with my new home and didn’t work from beginning. So far two service calls and don’t know how many parts they ordered but none worked. I think this machine is a lemon and should be replaced. Can’t wash my clothes to this day. Service people should have had it running at first call or recommend a replacement. Can’t say I’m satisfied with service or product.
Response from ApplianceCare:
We appreciate your concerns and feedback. Someone will be reaching out to you in the next few days to discuss your concerns
Awesome service
Jennifer - Bandera, TX
Doug was very polite and professional. Got my dryer back in working order quickly. No more squeaking.
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital member of our team!
Excellent Service
Stacey - Bandera, TX
My technician was prompt, service was quick.
Response from ApplianceCare:
Thank you for writing a review!
Justin R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Cassie from techline is assisting, going to order adapter kit. ; ordrng 1 W10612142 (adapter)"
Justin R.
WASHER MAYTAG MVWB765FC3 "F7E9 stored in system, clear out fault and ran calibration and diagnostics on unit. Customer said noise sounds like metal hitting metal. When running diagnostics I could hear what seemed to be the clutch clicking in and out will it was trying to spin. Ordering gearcase, clutch and stator for unit. ; ordrng 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11393685 (GEARCASE)"
Justin R.
DRYER MAYTAG MEDB835DC4 "F4E3 stored in unit, ran unit through diagnostics. All test passed, lowered my legs on the front of unit. Showed customer about not selecting wrinkle prevent, also showed them how the sensor dry works. Unit is good to go."
Justin R.
WASHER AMANA NTW4516FW3 "Replaced bad drain pump, ran calibration and diagnostics. Tested unit to complete."
Richard G.
WASHER MAYTAG MVWB835DC4 Replaced dispenser. Unit is good to go. Spoke with customer about survey.
Richard G.
WASHER MAYTAG MVWB835DC4 "Customer complaint is that there is white film on their clothes, and the dispenser is holding dirty water that gets on the clothes when the unit enters spin cycle. Entered diagnostics and found error code F0E3 overload. Removed error code and entered automatic test. All steps passed, no fault codes present. Some water left in dispenser. Ordering dispenser.; ordrng 1 W11397976 (DISPENSER)"
Richard G.
WASHER WHIRLPOOL WFW3090JW0 Replaced CCU and control. Latch was not needed. Entered diagnostics and ran automatic test. Tested to complete. Unit is good to go. Spoke with customer about survey.
Richard G.
RANGE AMANA ACR4303MFW3 "Replaced control. Tested to complete. Unit is good to go. Found roaches inside of control, possibly the reason for the failed control. Spoke with customer about survey."
Richard G.
REFRIGERATOR MAYTAG MFW2055YEW01 Replaced right door. Unit is good to go.
Richard G.
DRYER WHIRLPOOL WFW5090JW0 "Customer complaint is that the dryer does not heat up. Verified bad heating element. Customer is working with company who provided the unit in the home to get a replacement. If the customer calls us, need to order heating element and thermostat for this unit."
Richard G.
WASHER WHIRLPOOL WFW5090JW0 "Customer states that the unit will stop advancing when there is 8 minutes left in the wash cycle. Problem has been verified. Problem lies with the UI. Need to order a new UI. W11306664 Customer is working with seller of the home to get a new washer and dryer. If customer calls us, need to order the UI."
Richard G.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Replaced bracket and control. Control is not operating. When removing the deli drawer, found the wiring harness for the control to be frozen inside the ice block in the bottom of the compartment. Need to order wiring harness. Unable to replace the drain extension due to it not reaching the drain pan. Need to order drain extension for this unit. Requesting p and a for additional parts.; rqstng P&A on 1 W11084807 (extension) and 1 W11170612 (harns-wire)"
Richard G.
WASHER WHIRLPOOL WFW95HEDW0 "Replaced control, control panel, sensor, and wiring harness. Ran unit through diagnostics and automatic test. All steps passed. Tested to complete. Unit is good to go. Collected labor."
Richard G.
WASHER WHIRLPOOL WFW3090JW0 "Customer complaint is that the machine will sound like a motor is running when not in use. Unit was unplugged when I arrived. Plugged unit in and it started humming. Door is locked and will not open. Entered diagnostics and found error codes F11 (not in service manual), F24 overflow failure, F01 no water detected entering washer. Entered automatic test, unit would not proceed past drain pump test. Ordering control, CCU, and latch.; ordrng 1 W11035628 (latch) and 1 W11334214 (CCU) and 1 W11367297 (CONTROL)"
Richard G.
DRYER WHIRLPOOL WED49STBW1 "Customer complaint is that the dryer will hum when started, but will not spin. Verified issue. Motor is humming but not rotating. Replaced motor with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 279827 (MOTOR) from stock"
Richard G.
WASHER WHIRLPOOL WFW5090JW0 Replaced valve and CCU. Tested to complete. Unit is good to go. Unit is stacked washer/dryer. Requesting double labor.
Richard G.
WASHER WHIRLPOOL WTW4815EW1 "Customer complaint is that some clothes were stuck in the agitator and there were plastic pieces floating in the washing machine. Found a few small pieces under the agitator to be chipped off. Quoted customer cost to repair.collected service fee. Unit is good to go, and customer will order a new agitator if it happens again. Spoke with customer about survey."
Richard G.
WASHER WHIRLPOOL n/a Customer states unit only leaked once during clean washer cycle and hasn’t leaked again. Is going to contact us if the issue happens again.
Richard G.
RANGE AMANA ACR4303MFW3 "Correct parts department label, but wrong part/box. Need correct part!; ordrng 1 W10904901 (cntrl-elec)"
Richard G.
WASHER WHIRLPOOL WTW4815EW1 "Customer complaint is that some clothes were stuck in the agitator and there were plastic pieces floating in the washing machine. Found a few small pieces under the agitator to be chipped off. Quoted customer cost to repair.collected service fee. Unit is good to go, and customer will order a new agitator if it happens again. Spoke with customer about survey."
Justin R.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Found deli drawer ui not working, will need to order that and p-trap kit. Also noticed some door damage on the inside of the left door which could cause the unit to see the door being shut. W10666199 service pointer for ui issue. Customer also needs to replace the water filter. ; rqstng P&A on 1 W10619951 (drain tube) and 1 W10850332 (bracket) and 1 WPW10503833 (cntrl-elec)"
Justin R.
REFRIGERATOR WHIRLPOOL WRV986FDEM "Replaced inner door for ice machine, unit should be good to go."
Justin R.
REFRIGERATOR WHIRLPOOL WRV986FDEM "Called customer and she said she will not be available today, rescheduled for next Wednesday but needs after 1230. ; schdld next appmnt for 12/18 WED !"
Douglas H.
WASHER WHIRLPOOL WFW5090JW0 Customer stated unit not filling and walking. Found issue to be shipping bolts still in place. Removed shipping bolts to resolve the issue. Ran diagnostics found no errors. Unit performing as designed. No further issues at this point. Educated customer on proper use of unit. Yes to survey and leave behind.
Douglas H.
REFRIGERATOR MAYTAG MFW2055YEW01 Right door is broken at bottom hinge. Ordering door to resolve the issue. Needs Autho. ; rqstng P&A on 1 LW10353181 (dor-fip wh)
Douglas H.
RANGE AMANA ACR4303MFW3 Unit had f2e1 stuck key. Found the left half of UI would be unresponsive. Ordering control to resolve the issue. ; ordrng 1 W10904901 (cntrl-elec)
Douglas H.
DRYER WHIRLPOOL WED6620HC0 Unit making squealing noise. Found cause to be blown roller bearing. Used dryer repair kit from stock to resolve the issue. Unit performing as designed with normal noise. No further issues at this point. Yes to survey and leave behind. Unit is under warranty per serial number and proof of purchase. ; used 1 4392067 (REPAIR) from stock
Douglas H.
DRYER MAYTAG MEDB765FC0 Customer issue was dryer wasn’t turning. Tested unit everything working properly. Educated customer on use of unit. Yes to survey and leave behind.
Justin R.
WASHER WHIRLPOOL WFW95HEDW0 "F3E1, F6E3 seen in system faults. Pressure sensor is showing bad, ran unit through diagnostics all test passed and didn’t pop up codes again. Running unit through diagnostics one more time. Need to order control and ui panel. Using CRP for parts. Quoted for 200 on labor. ; ordrng 1 W10580186 (harns-wire) and 1 W10814583 (panel-cntl) and 1 W11032117 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
Justin R.
WASHER MAYTAG MVWB765FW3 "Found f8 e1, long fill, F3E2 inlet temp fault, replaced water valve and ran unit through auto test. All test passed, spoke with customer about survey and leave behind."
Justin R.
DISHWASHER KITCHENAID KDTE234GPS0 Replaced both brackets and secured unit into frame. Unit is good to go.
Justin R.
WASHER AMANA NTW4516FW3 "Checked suspension and leveling, all checked good. Customer is running a load right now to show me, customer says doing agitation stage it makes a popping noise. Customer recorded sound, sounds like something is stuck underneath agitator. Took off agitator and found the gearcase and agitator damaged where they meet. Some pieces don’t align and seem to be slipping when running agitation. Will need a gear case and agitator. ; ordrng 1 285565 (agitator assy,comp) and 1 W11255272 (gearcase)"
Justin R.
DISHWASHER KITCHENAID KDTE234GPS0 Replaced wire harness and control. While running more test found the float switch was not installed correctly. Fixed issue and tested unit to complete. Unit is good to go.
Justin R.
WASHER WHIRLPOOL WFW9550WW00 "Found F35 stored in system, unit will not advance in cycle. Will need to order pressure sensor. Customer is going to look at a full replacement. Charging for service and labor 146.14"
Justin R.
DISHWASHER KITCHENAID KDTE234GPS0 "Not getting 120 to water valve, changed out motor and valve. Will need to order new control and wire harness for unit, believe there is a break in the line. ; ordrng 1 W10889940 (harns-wire) and 1 W11305303 (cntrl-elec)"
Douglas H.
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Called techline to report findings. Spoke with Rick he stated the break is too close to liner to repair with any method (torches or lock ring). Stated unit is un repairable, read disclaimer to me. Sr 7726239105 No further issues at this point for me. Relayed info to customer about what was told to me."
Justin R.
REFRIGERATOR WHIRLPOOL WRV986FDEM "Fridge is leaking from ice maker section, looking for ice maker codes, no codes. Did a harvest and fill test all test passed. Looks like door seal off ice door is not making a good seal. Will order ice door to help with issue. ; ordrng 1 WPW10549589 (door-ice)"
Justin R.
DISHWASHER KITCHENAID KDTE234GPS0 "Replaced tub, upper tracks, control board and dish rack. Still no water flow, ordered valve. Motor works but there is a broken clip so it may leak by drain pump. Ordering pump and motor assembly.; ordrng 1 W11085683 (pump&motor) and 1 W11175771 (valve-inlt)"
Douglas H.
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Unit still not cooling. Found leak in cap tube about 1/4 inch from liner going to EVAP, cap tube actually completely broke when examining. To close to liner make repair. Rescheduling for tomorrow for calling techline for notes only ; schdld next appmnt for 10/29 TUE !"
Colton B.
WASHER MAYTAG MVWC565FW1 "Issue was a no spin or agitate washer. Replaced wiring harness, unit now works. Unit testing good."