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Local Reviews
for Bandera, TX
Powered by Fluid LOCALMrlee
Lee - Bandera, TX
Great
Response from ApplianceCare:
Thank you!
Christie
Christie - Bandera, TX
Great service, always so nice and friendly
Great
Noel - Bandera, TX
Quick and responsible worker. Hire more like him
Brandy
Brandy - Bandera, TX
Reliable service
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Bonnie - Bandera, TX
The cost was in the normal range. The service was great and Jay, the service man, is very Polite and very professional. They arranged the service to agree with my schedule. I definitely will recommend them for the great work jay has done.
Response from ApplianceCare:
Thank you for giving us your feedback!
Good Experience
Brandy - Bandera, TX
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J
Jeff - Bandera, TX
Your tech was professional, arrived on time and was very knowledgeable about the product. We were extremely pleased with his experience and ability. Five stars
Response from ApplianceCare:
Thank you for writing a review for us!
Great service
Thomas - Bandera, TX
After I figured out how to get my washer serviced, everything went very smoothly.
Response from ApplianceCare:
Thank you for writing a review!
Janette
Janette - Bandera, TX
Prompt and knowledgeable. Great service!
Response from ApplianceCare:
Thank you for writing a review for us!
two service calls and still not working
Dixie - Bandera, TX
Whirlpool should have sent a new washer after first call. This unit came with my new home and didn’t work from beginning. So far two service calls and don’t know how many parts they ordered but none worked. I think this machine is a lemon and should be replaced. Can’t wash my clothes to this day. Service people should have had it running at first call or recommend a replacement. Can’t say I’m satisfied with service or product.
Response from ApplianceCare:
We appreciate your concerns and feedback. Someone will be reaching out to you in the next few days to discuss your concerns
Awesome service
Jennifer - Bandera, TX
Doug was very polite and professional. Got my dryer back in working order quickly. No more squeaking.
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital member of our team!
Excellent Service
Stacey - Bandera, TX
My technician was prompt, service was quick.
Response from ApplianceCare:
Thank you for writing a review!
Richard G.
WASHER MAYTAG MHW8630HW3 "Replaced dispenser, control and console. Unable to test unit due to water being shut off to home because of a leak."
Richard G.
DRYER SAMSUNG DV52J8700EP/A2 "Customer complaint is that the unit is making a rumbling noise. Verify issue. Ordering rollers, belt, pulley, and blower wheel.; rqstng P&A on 1 6602-001655 (BELT) and 1 DC67-00180B (BLOWER WHEEL) and 1 DC93-00634A (IDLER) and 4 DC97-16782A (ROLLER)s"
Richard G.
WASHER KENMORE 796.41262.610 Customer complaint is that the drum is not spinning. Ran unit through diagnostics and was unable to locate any issues. Customers daughter will monitored call us back if needed. Collected service call fee.
Richard G.
WASHER MAYTAG MVWB835DW3 Customer complaint is that the unit is leaking. Automatic test was not able to reproduce leak. Filled unit with water and drained it. Water is backing up in the drain pipe. Customer will need plumber to get the pipe unclogged.
Richard G.
WASHER WHIRLPOOL WTW7120HW0 Customer complaint is that an error code came up on the screen. Also when running a load the clothes get tangled together and the unit takes hours to finish. Entered diagnostics and found error codes F0E9 and F0E5 both off balance errors. Ran unit through automatic test. Found nothing out of the ordinary. Ran unit through calibration cycle. Tested unit to complete. Unit is good to go.
Richard G.
REFRIGERATOR KITCHENAID KSSC48QTS02 Customer complaint is that the unit is not dispensing ice. Icemaker is working fine. Will need to replace motor and shaft.; ordrng 1 W10822635 (motor) and 1 WP2318082 (shaft)
Richard G.
WASHER MAYTAG MHW8630HW3 "Customer states unit is still not dispensing detergent correctly. States she ran a load 5 times and the detergent level never decreased until the 5th time, it decreased a little. Also states they have seen a cl error code. Which is likely a control lock error. Will replace controls and dispenser.; ordrng 1 W11322884 (cntrl-elec) and 1 W11351736 (CONSOLE) and 1 W11465557 (DISPENSER)"
Richard G.
WASHER MAYTAG MHW8630HW3 Replaced detergent pump and both valves. Ran unit through automatic test. All good. Tested to complete. Unit is good to go.
Richard G.
WASHER WHIRLPOOL WTW4955HW1 Replaced control. Calibrated unit. Ran unit through automatic test. Tested to complete. Unit is good to go .
Richard G.
WASHER WHIRLPOOL WFW6620HC0 "Replaced nozzle. Customer states unit flooded the floor after previous technician left, even with load and go turned off. Ran unit through automatic test and all steps passed. Ran unit on normal cycle without load and go. Water still comes out of the load and go tubing even when not using load and go. The tubing was resting on top of the drum, which is where the flooding was coming from. Unit is no longer leaking. Tested to complete. Unit is good to go."
Richard G.
WASHER WHIRLPOOL WTW4955HW1 Customer states the unit is being replaced by Home Depot. No need for service.
Richard G.
WASHER MAYTAG MVW7230HW0 "Customer complaint is that the unit is stating to close the lid when the lid is closed. Entered diagnostics and found error codes F0E9 OB pause, F0E5 off balance load. Lid lock is not functioning. Unable to run diagnostic cycle. Unit will need control and lid lock assembly.; ordrng 1 W11394572 (LATCH) and 1 W11419171 (CONTROL)"
Richard G.
REFRIGERATOR KITCHEN AID KRSC703HPS00 Customer complaint is that the water is not going to the icemaker or water dispenser. Verified issue. Removed water filter and tested water. Water is flowing correctly. Customer needs to replace filter.
Justin R.
VENTHOODS UNKNOWN WVW51UC6FS2 "There is not chimney attached at all, no frame piece or anything. Can order chimney pieces. House is not occupied yet. ; ordrng 2 W11328682 (CHIMNEY )s"
Justin R.
RANGE WHIRLPOOL WFC150M0JB0 Replaced control board and tested to complete.
Justin R.
REFRIGERATOR SAMSUNG RF28HMEDBSR "Replaced control and ice maker, will have customer monitor over the next week or so."
Justin R.
FREEZER WHIRLPOOL WZF34X20DW01 Customer had left for about 5 weeks and allowed the gasket to align with frame. No frost was found. Unit good to go.
Justin R.
REFRIGERATOR SAMSUNG RF28HMEDBSR Replaced main control and ice maker for unit. Unit is good to go.
Justin R.
REFRIGERATOR SAMSUNG RF28HMEDBSR Ice maker is frozen and will need to be replaced. Will order control and ice maker assembly. ; rqstng P&A on 1 DA82-02673A (ICE/CONTROL )
Justin R.
RANGE WHIRLPOOL WFC150M0JB0 "F2E1 stored in unit, will need to replace control. Control is PSP item, will schedule for next week. ; ordrng 1 W11432568 (CONTROL )"
Justin R.
WASHER WHIRLPOOL WTW4955HW1 "F8E1, F7E5. Found the hot water valve off. Ran through diagnostics and calibration. All test are passing, if issue occurs again we will need the control for unit. Will run a regular cycle, customer will call in if unit faults out again. W11256105 will need to be ordered if customer calls in."
Justin R.
WASHER MAYTAG MVWB765FW1 "F3E2, F8E1, F0E4 all stored in unit. Need to replace valve for unit. Ran calibration and diagnostics after replacement. No new faults popped up. Unit good to go."
Justin R.
WASHER MAYTAG MHW7100DC0 "F9E1, F3E1, F6E3, finding the drain to take a long time to drain out. Will need to order drain pump to on location if water level sensor isnt the main problem. Customer will look at replacing unit."
Richard G.
MICROWAVE OVEN KITCHENAID KCMS185JSS5 Customer is concerned about the paint peeling on the inside of the microwave door. Parts cannot be ordered for this unit. Door is not a safety issue. Informed customer and collected service call fee.
Justin R.
REFRIGERATOR SAMSUNG RS265TDRS "5 E stored on display, that is control module fault. Customer is going to look for a replacement."
Richard G.
REFRIGERATOR KITCHENAID KSSC48QTS02 Customer complaint is that the icemaker is not working. Will need to order icemaker. Collected service call fee.; ordrng 1 WPW10277448 (icemaker)
Justin R.
REFRIGERATOR SAMSUNG RS265TDRS "Found fridge blinking 22 E and 5 E. Did reset of the control. Freezer showing -8 and the fridge showing 60. Need evap fan motor, customer will left unit off for 24 hours. Plug back in and see if fan comes on, if it does we might have a defrost issue or low on refrigerate. Customer will call with updates. DA31-00146E fan motor"
Justin R.
REFRIGERATOR SAMSUNG RF28HMEDBSR Need to order ice maker and control for unit. Ice maker is freezer at bottom. ; rqstng P&A on 1 DA97-15217B (ICE MAKER ) and 1 DA94-02663A (CONTROL )
Justin R.
DRYER MAYTAG MEDC465HW0 "Found leads reverse on dryer, fixed issues and tested unit. Heating and running as designed. Also found outlet not working correctly, will need an electrician."
Richard G.
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced door. Tested to complete. Unit is good to go.
Justin R.
WASHER ROPER RTW4516FW2 "Will need to order water valve, found F8E1 stored in unit. Control could be causing issue as well. ; rqstng P&A on 1 W11170318 (cntrl-elec) and 1 W11210463 (valve)"
Justin R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Found filter not seated properly, flushed out system and unit started working as design. Freezer gasket wasnt seating correctly, ran steam on gasket and reseated."
Richard G.
WASHER MAYTAG MVWB765FW1 Called customer. Customer needs to reschedule. Will contact the office to do so.; O-emld tckt
Richard G.
DISHWASHER KITCHENAID KDFE104HPS0 "Customer complaint is that the unit is not draining. Drain pump is humming but not draining. Nothing is blocking drain to sink. Replaced drain pump with truck stock, bad pump. Need to order drain pump.; ordrng 1 W10876537 (drain pump), used 1 W10876537 (PUMP DRAIN) from stock"
Richard G.
DISHWASHER KITCHENAID KDFE104HPS0 Replaced drain pump. Tested to complete. Unit is good to go.
Justin R.
COOKTOP GAS KITCHENAID KGCD807XSS02 "Need 4 screws for burners, will also need fan switch. Cooktop is showing signs of weak points causing it to start cracking again. Will request replacing again. Burner flame is extremely high on new orifice so will order conversion kit. ; rqstng P&A on 1 W10296933 (cooktop) and 4 WP3368921 (screw-torx)s and 1 WP74010783 (switch- ro) and 1 WPW10299787 (cnvrsn-kit)"
Justin R.
WASHER MAYTAG MVWB765FW3 "Unit has a bad control, need to replace but customer doesnt want to go through with repair. Collected for service call."
Justin R.
WASHER ROPER RTW4516FW "Found drain port not draining properly, customer will clear out line and test again. Unit working as designed"
Justin R.
WASHER KENMORE 79641262610 "Found drain port clogged, cleared out drain. Ran diagnostics, unit is spinning and draining correctly. Customer said they saw a OE code. Ran an express wash and unit is working as designed."
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Need to order main control board, console will need to be replaced as well. ; ordrng 1 W11261167 (cntrl-elec)"
Justin R.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Need to replaced LED modules for freezer and fridge. Will need to order LED supply board. Quoted for 733.29, customer contacting whirlpool about covering repair.; ordrng 1 W10695459 (module) and 1 W10830288 (cntrl-elec) and 1 W11462342 (LED MODULE )"
Justin R.
COOKTOP GAS KITCHENAID KGCD807XSS02 "Replaced back left burner head and back left burner head. Replaced ignitor on front left side, tried removing front right which cannot be removed without further damaging cooktop. Burner head also starting cracking the cooktop. Will need to be replaced to get crack fixed and front right burner out of top. Will also need front left burner head. ; rqstng P&A on 1 W10296933 (cooktop), ordrng 4 WP3368921 (screw-torx)s and 1 WP7505P339 (FRONT LEFT )"
Richard G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced icemaker and wiring harness. Tested out unit, harvested and called for water. Tested to complete. Unit is good to go.
Richard G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced icemaker and wiring harness. Tested out unit, harvested and called for water. Tested to complete. Unit is good to go."
Richard G.
WASHER WHIRLPOOL WTW5000DW0 Replaced pulley shield. Unit is good to go.