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Local Reviews
for Alice, TX

ApplianceCare Rated 4.8 out of 5 stars based on 6 customer reviews

Map of Alice, TX

Great Service and efficient, friendly.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Alice, TX

Fixed my dryer




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Alice, TX

Washer was fixed after they got the parts that were needed.




Review of ApplianceCare

Good


Response from ApplianceCare:

Thank you for writing a review! If there was anything we as the service provider could have done to bring you 5-star service, please feel free to reach out and let us know.


Map of Alice, TX

great service




Review of ApplianceCare

Adam did a great job, well mannered and prompt in timing.


Response from ApplianceCare:

Thank you for writing a review! Adam is a very important part of our team!


Map of Alice, TX

Excellent




Review of ApplianceCare


Response from ApplianceCare:

Thank you for reviewing us!


Map of Alice, TX

Outstanding customer service




Review of ApplianceCare


Adam H.

Adam H.

COOKTOP KITCHENAID KICU500XSS00 Call customer before arrival unit is out of warranty customer has declined any further service.

Near Sea Breeze St, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL MVWB750WR1 Installed component tested unit issue resolved.

Near E 6th St, Alice, TX 78332
Adam H.

Adam H.

WASHER AMANA NTW4516FW1 Inspection of unit shows no error codes. Calibrated unit ran verification cycle still no strange noises during function. Inspection of suspension shows springs are incredibly bouncing worn out. Replace suspension to resolve issue; ordrng 1 W10821951 (suspension)

Near Corina St, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4816FW2 Arrived at location customer complaint same issue as previous three visits. Error code shows long Fill no fill.I explain to customer on my very first visit that the water pressure for the home is extremely low and you will continue to have problems with the machine unless that issue is resolved stated in my notes on 5/8/20. And then again call tech line to document issue on date 5/12/20. I am now out here for the fourth time with the same issue will be calling tech line again to document. Sr# 7728766373. Issue resolved

Near Freer Pl, Alice, TX 78332
Adam H.

Adam H.

MICROWAVE WHIRLPOOL WOC54EC0HS03 Sr#7728755004. Called Tech line to inquire about part received. Part numbers match but physical description of part does not match light bulb that was removed from unit. Tech line states light is screw in lightbulb which is what I received and part numbers match but physical Bulb that was removed from unit is a fuse style lightbulb plug in just pressed into place no twisting or turning of Bulb. Tech line instruct me to call distributor to try to research part. Distributor states he will need model serial number of unit and brief description. Send email to a Mike knotts at marcone with description and issue I am having with unit after phone conversation. Supplied. Model serial number of unit and description of issue I was having. Contact customer to reschedule appointments. Have not scheduled return date pending research.; saved tckt

Near FM 2044, Alice, TX 78332
Adam H.

Adam H.

RANGE WHIRLPOOL WFE515S0JS0 Customer called because there is damage to stove. Arrived at location there is a large crack in pieces missing from top of vents on stove door as well as large bend or deformation in top left corner of cooktop. Unfortunately these two issues alone would fall under cosmetic and customer is unable to supply proper documentation showing affective residency date. I provided customer with contact information for our office and informed him that when he can supply proper documentation we would order parts and set up an appointment date. Following are part numbers for components needed. Cooktop W11034830. Trim top W11241393.

Near Co Rd 440, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB750WR1 Inspection of unit shows error code F32. Comes back as long drain. When plugging in unit drain pump automatically starts running and will not shut off unless unplug.

Near E 6th St, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW0 Inspection of unit shows error codes for oversize load and stuck button. Further inspection of unit shows agitator stripped out from gear case. Also unit retaining large amount of water. Unable to separate agitator from gear case. Will need agitator gear case capacitor actuator drain pump and clutch to resolve issue. Job will require authorization. Also schedule for two count; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10727777 (pump-water) and 1 W10821990 (agitator)

Near FM 1554, Alice, TX 78332
Adam H.

Adam H.

MICROWAVE WHIRLPOOL WOC54EC0HS03 Inspection unit shows right light assembly not responding. Order assembly to resolve issue.; ordrng 1 W10412711 (light bulb) and 1 W10734063 (light-ind)

Near FM 2044, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle issue resolved

Near W Farm St, Alice, TX 78332
Adam H.

Adam H.

DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows good voltage and proper temperatures. Customer complaint of dryer stopping midcycle also dryer will stop but timer will continue to run. Replace thermostats and timer to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10185982 (timer)

Near FM 1554, Alice, TX 78332
John L.

John L.

DRYER AMANA NED4655EW1 Installed components, issue has been resolved.

Near Arcadia Dr, Alice, TX 78332
Adam H.

Adam H.

DRYER MAYTAG MEDB835DW4 Installed components tested unit all temperatures and voltage come back as good. Issue resolved

Near Summers Ln, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for lid lock failure. Replace lid lock with pre-Id part calibrated unit ran verification cycle issue resolved

Near E Main St, Alice, TX 78332
John L.

John L.

DRYER AMANA NED4655EW1 "Installed components, issue has been resolved."

Near Arcadia Dr, Alice, TX 78332
Adam H.

Adam H.

DRYER MAYTAG MEDB835DW4 Installed components tested unit all temperatures and voltage come back as good. Issue resolved

Near Summers Ln, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for lid lock failure. Replace lid lock with pre-Id part calibrated unit ran verification cycle issue resolved

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

DRYER AMANA NED4655EW1 Customer complaint of unit getting very hot before stopping states she can almost tell when it’s going to happen. Inspection of unit shows fuses and heating elements in good condition. Unit is getting excellent voltage and airflow. Thermal fuse again has blown out. Replace thermal fuse from truck stock issue resolved.

Near Arcadia Dr, Alice, TX 78332
Adam H.

Adam H.

RANGE WHIRLPOOL WFE320M0ES2 Inspection of unit shows no error codes and customer states all burners working correctly has not had an issue with unit. Unit is getting correct voltage. Testing all four elements and oven shows good working condition. Issue resolved

Near FM 665, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB765FW0 Inspection of unit shows error code for miscommunication between control and interface. Replace both control and interface solve issue. Job will require authorization; rqstng P&A on 1 W10727777 (pump-water) and 1 W10894651 (console) and 1 W10894763 (cntrl-elec)

Near Live Oak Dr, Alice, TX 78332
Adam H.

Adam H.

DRYER WHIRLPOOL WED5000DW2 Installed components tested unit issue resolved

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

DRYER WHIRLPOOL WED5000DW2 "Inspection when it shows belt broken also door seal ripped and torn in several places causing clothing to snag. Replace door seal and belt to resolve issue; ordrng 1 W10131364 (belt,drive) and 1 W10389571 (seal-door)"

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4816FW2 Inspection of unit shows error code for lid lock failure. Replace lid lock to resolve issue. Also ordering control board in case lid lock has blown relay.; ordrng 1 W10682535 (latch) and 1 W11101101 (cntrl-elec)

Near S Almond St, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW4 Install components calibrated units ran verification cycle issue is resolved. Worth noting that customer is on well water.

Near Co Rd 147, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW8500DC2 Tested unit error code for long feel no Phil as well as off-balance and oversize load. Replaced water valve to address Longfield know Phil Eric owed and spoke with customer about proper loading and soap usage to resolve other two issues. Issue resolved

Near FM 2044, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW4 Inspection of unit shows error code for long fill no fill. Replace water valve and harness to resolve issue. Worth noting customer is on well water.; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)

Near Co Rd 147, Alice, TX 78332
Adam H.

Adam H.

ICEMAKER KITCHENAID KUIX305ESS1 Inspection of unit shows all diagnosis test pass exception of water into unit. Customer does state that ice stop being produced around the same time as replacing water filter. Water filter was in my opinion forced into housing making it extremely difficult to remove and very well could because of issue. Customer felt that I was asking for an “open ticket”on repair cost and believes I was trying to take advantage. I tried explaining to customer cost of labor and parts. But customer believes I was being passive aggressive and making jokes about ranches I don’t really understand but customer feels that for the price he paid to have a diagnostic performed on the unit he was expecting more answers than I was able to give. Customer instructed his wife to cut me the check and let me go. Customer was charged a total of after tax. Issue resolved

Near FM 3087, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW8500DC2 Installed components calibrated unit ran verification cycle issue resolved

Near FM735, Alice, TX 78332
Adam H.

Adam H.

DRYER WHIRLPOOL WED8500DC4 Install components tested unit issue resolved.

Near Helen Ave, Alice, TX 78332
Adam H.

Adam H.

DRYER AMANA NED4655EW1 Install component tested unit issue resolved.

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

WASHER AMANA NTW4516FW3 Inspection of unit shows power cord somehow chopped up mangled. Replace power cord and control board to resolve issue. After replacing power cord control board was nonresponsive. Issue resolved

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWX655DW1 Install component calibrated unit ran verification cycle issue resolved. Customer is on well water and pictures of old water valves less than a year old in SD-QuickPic.

Near Co Rd 339, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB965HC0 Inspection of unit shows error code for lid not open between cycles. Customer complained of violent shaking during spin cycle. Unit is very level and sturdy in position will make it through a complete wash cycle but as soon as RPMs start to ramp up on spin unit will shake violently. Replace gear case suspension and tub to resolve issue. Customer is extremely upset with product. Customer states unit has been in their home for less than a month and Will be contacting retailer for refund/exchange. Replace listed components above to resolve issue.; rqstng P&A on 1 W10006491 (gearcase) and 1 W10447979 (rotor) and 1 W10821990 (agitator) and 1 W11033800 (suspension) and 1 W11208267 (basket)

Near Co Rd 145, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW8500DC2 0153# gate code. Inspection of unit shows control board not always excepting commands. Also lid lock with a lock run a cycle then unlock unpredictably. Replace panel control board and lid lock to resolve issue job will require authorization; rqstng P&A on 1 W10607414 (console) and 1 W10625548 (cntrl-elec) and 1 W10787880 (latch)

Near FM735, Alice, TX 78332
Adam H.

Adam H.

DRYER AMANA NED4655EW1 Inspection of unit shows switch has worn out and points that secure switch in the position are gone. Replace switch to resolve issue; ordrng 1 W10420741 (switch-pts)

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWX655DW1 Inspection of unit shows long fill no fill error code. Replace water valve to resolve issue. Customer is on well water and is aware they have sediment piped through the home; ordrng 1 W10678676 (housing)

Near Co Rd 339, Alice, TX 78332
Adam H.

Adam H.

DRYER WHIRLPOOL WED8500DC4 Inspection of unit shows support rollers going bad missing chunks. Replace support rollers and rings to resolve issue. Job will require authorization.; rqstng P&A on 5 W10314171 (drum support roller)s and 10 W10512946 (ring)s

Near Helen Ave, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWX655DW1 Contacted customer before arrival inform customer according to information provided to me shows unit as out of warranty. Customer states she spoke with Maytag man and he said she has extended warranty for three years. Informed customer that she would need to contact him again and have the work order resubmitted as an extended warranty job if not customer would be responsible for all billing and parts.

Near Co Rd 339, Alice, TX 78332
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed components tested unit issue resolved

Near Stonehinge St, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB765FW3 Installed components calibrated units ran verification cycle issue resolved.

Near Co Rd 137, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW Inspection of unit shows customer had hoses reversed. No error code on units. Switched hoses to correct position tested unit issue resolved. Also has been calibrated

Near Stonehinge St, Alice, TX 78332
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRS321SDHW00 Install component issue resolved

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

COOKTOP KITCHENAID KICU500XSS00 Inspection of unit shows thermal fuse has blown out for the unit. Customer has made the decision to repair the unit himself. Issue resolved. Job should be charged as double labor

Near Sea Breeze St, Alice, TX 78332
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRS321SDHW00 "Inspection of unit shows ice container visibly broken/failed. Replaced ice container to resolve issue; ordrng 1 W10558424 (ice container,comp)"

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

DISHWASHER WHIRLPOOL UNCONFIRMED Inspection of unit and area around unit shows large amounts of rat droppings. Unit was also spray formed into cabinetry unable to access and regardless because of rat droppings and obvious rodent infestation warrantee has been voided.

Near Co Rd 220, Alice, TX 78332