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Local Reviews
for Alice, TX

ApplianceCare Rated 4.8 out of 5 stars based on 10 customer reviews

Map of Alice, TX

Great service and knowledge




Review of ApplianceCare


Response from ApplianceCare:

Thank you for the review!


Map of Alice, TX

Great service




Review of ApplianceCare

The tech did a great job!


Response from ApplianceCare:

Thank you!


Map of Alice, TX

Freezer




Review of ApplianceCare


Response from ApplianceCare:

Thanks


Map of Alice, TX

Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Map of Alice, TX

Great Service and efficient, friendly.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Map of Alice, TX

Fixed my dryer




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of Alice, TX

Washer was fixed after they got the parts that were needed.




Review of ApplianceCare

Good


Response from ApplianceCare:

Thank you for writing a review! If there was anything we as the service provider could have done to bring you 5-star service, please feel free to reach out and let us know.


Map of Alice, TX

great service




Review of ApplianceCare

Adam did a great job, well mannered and prompt in timing.


Response from ApplianceCare:

Thank you for writing a review! Adam is a very important part of our team!


Map of Alice, TX

Excellent




Review of ApplianceCare


Response from ApplianceCare:

Thank you for reviewing us!


Map of Alice, TX

Outstanding customer service




Review of ApplianceCare


Adam H.

Adam H.

WASHER MAYTAG MVWB765FW2 Customer complaint of unit stopping midcycle. Inspection of unit shows error code for F5E1. Manual testing of lid lock shows good function repeated testing unit past 100% of the time. Calibrated unit ran through Verification cycle stopped midway received error code for F7E9 locked rotor. Manually tested rotor through heavy and gentle agitate as well as spin several times no failure unit past 100% of the time. Unplug units waited five minutes plug the unit back in ran calibration then re-ran verification cycle no issues found no error codes unit runs as designed. Instructed customer to use the unit as normal But if issues continue to call back.

Near St Mary St, Alice, TX 78332
Adam H.

Adam H.

FREEZER WHIRLPOOL WSZ57L18DM03 Install component tested unit issue resolved

Near Ebony Cir, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB765FW2 Install components call braided unit ran verification cycle issue resolved

Near St Mary St, Alice, TX 78332
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WSR57R18DM02 While at customers home fridge would never duplicate noise testing of fans and thermistors so good working order. Customer does have video of refrigerator making strange pulsing/clicking noises and also something that sounds like condensed air sprain or hissing. Replace fan motor and fan blade and bracket to resolve issue.; ordrng 1 2188875 (sub 2188874) and 1 2315541 (air baffle) and 3 8533961 (screw)s and 1 W10139483 (fan blade)

Near Ebony Cir, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW2 Customer had concerns that unit was shaking too much during use. Inspection of the unit shows no error codes. But it is obvious when looking at the units that it is not level. Instructed customer on Howell unit should be installed incorrectly leveling technique. Issue resolved

Near FM 1554, Alice, TX 78332
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Install components tested unit issue resolved. Did advise customer of a 24 hour wait. Before unit comes back to temperature

Near Co Rd 1701, Alice, TX 78332
Adam H.

Adam H.

DRYER AMANA NED4655EW1 Inspection of unit shows belt has torn in half. Replace belt with truck stock. Issue resolved; used 1 W10131364 (BELT) from stock

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB765FW2 Inspection of unit shows several error codes major code for long Fill no Fill stuck button. All components work as designed except for cold water valve. Replace both valve and harness to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)

Near St Mary St, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW8500DW5 Install components tested unit issue resolved

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

FREEZER WHIRLPOOL WSZ57L18DM03 Sr# 7729594299. Customer complaints of same issue unit would flash all lights on control board with a beeping noise and then power down for a couple of days and then turn itself back on. Call tech line to troubleshoot the issue tech line states that’s very strange for the control to do such a thing and advise me to replace control as well as check frost pattern on back of freezer. Inspection of evaporator frost pattern shows even but I did Notice thermistor was positioned on top of black tape where copper meets aluminum. Repositioned the thermistor but that would not explain the control behaving the way it is. Tech line suggest replacing control to resolve issue SR number above; ordrng 1 W11221337 (contrl-box)

Near Ebony Cir, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW8500DW5 Inspection of unit shows lid is broken and hinge possibly bent top left corner. Replace hinge and lid to resolve issue; ordrng 1 8563965 (hinge) and 4 W10339706 (screw)s and 1 W10843825 (lid)

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

DRYER MAYTAG MEDC465HW0 Customer complaint of unit taking repeated cycles in order to dry. I am mediately noticed dryer was almost flush against back of wall. Pulled out unit to discover vent hose was smashed almost flat which in turn is causing the unit not to be able to vent correctly which is causing long drive times. Unit is getting correct voltage and proper temperatures. Advise customer to adjust vent as best as possible but because lack of space will be difficult to find proper placement. Issue resolved

Near Corazan St, Alice, TX 78332
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRFC300ESS03 Inspection of unit shows ice has formed on back of freezer but testing shows all components in good working order. Also customer stated they left the freezer door open and that’s when ice occurred but once they close the freezer no new ice was formed. Issue resolved

Near TX-44, Alice, TX 78332
Adam H.

Adam H.

MICROWAVE WHIRLPOOL WOC54EC0HS03 Inspection of unit shows control board is receiving power but oven commands not being excepted. Unable to run diagnostic. Also not heating. Replace both control interface issue. I’m not scheduled return visit waiting for parts to be on hand; ordrng 1 W11105016 (console) and 1 W11253187 (cntrl-elec)

Near FM 2044, Alice, TX 78332
Adam H.

Adam H.

RANGE AMANA ACR4303MFS3 Install component tested unit issue resolved

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW2 Inspection of unit shows error code for off-balance load. Which goes hand-in-hand with customers complaint of unit not spinning out all the water at the end of cycle. Customer states it’s only happened one time. Calibrating and running verification cycles show all functions work as intended. I did remove several coins from around the bottom of wash plates. Instructed customer on proper soap And clothing distribution. Issue resolved

Near Co Rd 1601, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4815EW1 Customer complaint of unit not rinsing correctly. Inspection of unit shows no error codes. Manual testing of all major functions show good function no issues. Calibrated unit and ran verification cycle issue resolved. I did ask the customer to show me what kind of soap she is using but she said she buys the large container and fills a smaller one separately so unsure if customer is using high fission C soap or not. Also ask customer to show me where or how much she feels Soap cap to customer states she feels it all the way. I did advise customer this is incorrect and advised her on correct loading and distribution of soap. Issue resolved

Near Rankin St, Alice, TX 78332
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Sr# 7729539721. While installing new adapter was unable to line up returns correctly. Contacted whirlpool tech line to troubleshoot the issue after taking video chat with Sterling he determined that unit would be considered non-repairable because of returns built into cavity of the unit. No adjustments are able to be made because they are solid in place. Instructed to give customer SR number and contact extended warranty company. Two of the three parts of already installed before this was advised to leave those parts in and keep or return adapter. Issue resolved

Near Arcadia Dr, Alice, TX 78332
Adam H.

Adam H.

FREEZER WHIRLPOOL WSZ57L18DM03 Inspection of unit shows Control board not always responding to diagnostic commands. Customer does have video of all lights on control flashing. Replaced control to resolve issue. After installing new control tested all components separately no issues found. Issue resolved

Near Ebony Cir, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB765FW3 Visual inspection of unit shows obvious broken/field pinch point on left-hand side of washer lid. Replace the lid with Priya did part. Issue resolved

Near Co Rd 137, Alice, TX 78332
John L.

John L.

REFRIGERATOR WHIRLPOOL GAFZ30FDGB00 "Installed compressor and components, vacuumed and charged unit to proper levels. Unit is holding charge, and unit is cooling. Issue has been resolved."

Near Co Rd 465, Alice, TX 78332
Adam H.

Adam H.

DRYER AMANA NED4655EW1 Install components tested unit issue resolved

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWC415EW Customer complaint of no response from unit. Inspection of unit shows strike was pushed back in the opposite direction which is not allowing unit to enter wash cycle. Reposition strike issue resolved

Near Pierce St, Alice, TX 78332
Adam H.

Adam H.

RANGE AMANA AER6303MFB2 Install components tested unit issue resolved

Near W 4th St, Alice, TX 78332
Adam H.

Adam H.

RANGE AMANA AER6303MFB2 Inspection of unit shows error code for oven sensor And visually broken/failed bake element. Replace sensor element and control to resolve issue; ordrng 1 W10181986 (sensor) and 1 W11111743 (elmnt-bake) and 1 W11204487 (cntrl-elec)

Near W 4th St, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW0 Installed components calibrated unit ran verification cycle issue resolved.

Near FM 1554, Alice, TX 78332
Adam H.

Adam H.

ICEMAKER KITCHENAID KUIC18NNXS1 Customer complaint of loud humming or gurgling sound. Inspection of unit shows drain pump is component making gurgling noise also unit will not fill with water. Replace water valve drain pump water pump and outer drain pump to resolve issue. Job will require authorization. Job will also require two count; rqstng P&A on 1 2313702 (water pump) and 1 2313705 (drain pump) and 1 W10163596 (water valve) and 1 W10825875 (pump)

Near Caroline Ave, Alice, TX 78332
Adam H.

Adam H.

DRYER WHIRLPOOL WED5600XW0 Customer complaint of some kind of dragging noise. Inspection of unit shows idler pulley no longer spinning with belt. The noise customer is describing is belt dragging across wheel on idler pulley. Replaced idler pulley with truck stock.

Near Roosevelt Blvd, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW4 Inspection of unit shows error code F6 E2. Same issue as before. Call tech line to troubleshoot issue. Sr# 7728868178. Based on several tests and functions of the unit have decided to replace both control and interface to resolve issue.; ordrng 1 W10479821 (cord-power) and 1 W11035014 (console) and 1 W11105155 (cntrl-elec)

Near W Farm St, Alice, TX 78332
Adam H.

Adam H.

WASHER AMANA NTW4516FW1 Install component calibrated unit issue resolved. Customer is aware that flooring we are unit is kept several spots are rotted and very shaky. Advise customer problem may still exist after repairs but flooring must be solid and level to fully resolve issue.

Near Corina St, Alice, TX 78332
Adam H.

Adam H.

COOKTOP KITCHENAID KICU500XSS00 Call customer before arrival unit is out of warranty customer has declined any further service.

Near Sea Breeze St, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL MVWB750WR1 Installed component tested unit issue resolved.

Near E 6th St, Alice, TX 78332
Adam H.

Adam H.

WASHER AMANA NTW4516FW1 Inspection of unit shows no error codes. Calibrated unit ran verification cycle still no strange noises during function. Inspection of suspension shows springs are incredibly bouncing worn out. Replace suspension to resolve issue; ordrng 1 W10821951 (suspension)

Near Corina St, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4816FW2 Arrived at location customer complaint same issue as previous three visits. Error code shows long Fill no fill.I explain to customer on my very first visit that the water pressure for the home is extremely low and you will continue to have problems with the machine unless that issue is resolved stated in my notes on 5/8/20. And then again call tech line to document issue on date 5/12/20. I am now out here for the fourth time with the same issue will be calling tech line again to document. Sr# 7728766373. Issue resolved

Near Freer Pl, Alice, TX 78332
Adam H.

Adam H.

MICROWAVE WHIRLPOOL WOC54EC0HS03 Sr#7728755004. Called Tech line to inquire about part received. Part numbers match but physical description of part does not match light bulb that was removed from unit. Tech line states light is screw in lightbulb which is what I received and part numbers match but physical Bulb that was removed from unit is a fuse style lightbulb plug in just pressed into place no twisting or turning of Bulb. Tech line instruct me to call distributor to try to research part. Distributor states he will need model serial number of unit and brief description. Send email to a Mike knotts at marcone with description and issue I am having with unit after phone conversation. Supplied. Model serial number of unit and description of issue I was having. Contact customer to reschedule appointments. Have not scheduled return date pending research.; saved tckt

Near FM 2044, Alice, TX 78332
Adam H.

Adam H.

RANGE WHIRLPOOL WFE515S0JS0 Customer called because there is damage to stove. Arrived at location there is a large crack in pieces missing from top of vents on stove door as well as large bend or deformation in top left corner of cooktop. Unfortunately these two issues alone would fall under cosmetic and customer is unable to supply proper documentation showing affective residency date. I provided customer with contact information for our office and informed him that when he can supply proper documentation we would order parts and set up an appointment date. Following are part numbers for components needed. Cooktop W11034830. Trim top W11241393.

Near Co Rd 440, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB750WR1 Inspection of unit shows error code F32. Comes back as long drain. When plugging in unit drain pump automatically starts running and will not shut off unless unplug.

Near E 6th St, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW0 Inspection of unit shows error codes for oversize load and stuck button. Further inspection of unit shows agitator stripped out from gear case. Also unit retaining large amount of water. Unable to separate agitator from gear case. Will need agitator gear case capacitor actuator drain pump and clutch to resolve issue. Job will require authorization. Also schedule for two count; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10727777 (pump-water) and 1 W10821990 (agitator)

Near FM 1554, Alice, TX 78332
Adam H.

Adam H.

MICROWAVE WHIRLPOOL WOC54EC0HS03 Inspection unit shows right light assembly not responding. Order assembly to resolve issue.; ordrng 1 W10412711 (light bulb) and 1 W10734063 (light-ind)

Near FM 2044, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle issue resolved

Near W Farm St, Alice, TX 78332
Adam H.

Adam H.

DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows good voltage and proper temperatures. Customer complaint of dryer stopping midcycle also dryer will stop but timer will continue to run. Replace thermostats and timer to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10185982 (timer)

Near FM 1554, Alice, TX 78332
John L.

John L.

DRYER AMANA NED4655EW1 Installed components, issue has been resolved.

Near Arcadia Dr, Alice, TX 78332
Adam H.

Adam H.

DRYER MAYTAG MEDB835DW4 Installed components tested unit all temperatures and voltage come back as good. Issue resolved

Near Summers Ln, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for lid lock failure. Replace lid lock with pre-Id part calibrated unit ran verification cycle issue resolved

Near E Main St, Alice, TX 78332
John L.

John L.

DRYER AMANA NED4655EW1 "Installed components, issue has been resolved."

Near Arcadia Dr, Alice, TX 78332