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Local Reviews
for Alamo Heights, TX
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Elizabeth - Alamo Heights, TX
Was very disappointed that with stay at home orders with COVID-19 the worker came without a mask or gloves .... very disturbing since I am immune compromised.
Great service
Sarah - Alamo Heights, TX
Great service and easy to work with. Would call again
homemaker
Sally - Alamo Heights, TX
Jessie came and was able to determine how to solve my washer's problem. He was very polite and had me check his work to make sure he had done what I needed.
Response from ApplianceCare:
Thank you for writing a review! Jesse is a vital part of our team.
Great service, friendly technician
Anna - Alamo Heights, TX
Jim was great! He was friendly, knowledgeable, explained things in a way I could understand & fixed the problem. Thank you so much!!
Response from ApplianceCare:
Thank you for writing a review! Jim is a vital part of our team.
Ezequiel V.
WASHER MAYTAG MVWC565FW1 Arrived at customer home asked customer if they had extended warranty customer stated they do advised customer about getting proper dispatch so no extra charges to customer. Customer will be rescheduling and getting proper dispatch. Job complete.
Ezequiel V.
WASHER MAYTAG MHW8630HC1 Replaced control board on washer no issues after replacement. No error codes found during testing or operation. Job complete.
Jesus C.
REFRIGERATOR JENN-AIR JFFCC72EFP00 Installed new evap cover and control. No further issues during testing. Job complete.
Shawn W.
OVEN ELECTRIC (D WHIRLPOOL WODA7EC0HZ00 Reconstructed door with all new glass using ordered parts. Re-installed door. Fully operational. Collected for service fee. Whirlpool covering parts and labor.
Steven G.
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 "Checked ice maker found unit is working properly right now could not find any problems, customer to watch and call if any thing comes up."
Shawn W.
OVEN ELECTRIC (D WHIRLPOOL WODA7EC0HZ00 Reconstructed door with all new glass using ordered parts. Re-installed door. Fully operational. Collected for service fee. Whirlpool covering parts and labor.
Steven G.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator after adding dye drier, found leak on Evaporator, replaced evaporator vacuumed and charged unit everything is working normal now"
Steven G.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator found unit low on freon, added dye drier vacuumed and charged unit will be back next week to look for leak ; ordrng 1 W10487115 (condenser) and 1 W10570565 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator customer stated condensation build at back of refrigerator. Called techline spoke to Austin, stated to run nitrogen to listen for a leak. Sealed system tech required.SR7727479928 ; schdld next appmnt for 4/2 THU !"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced wire harness, checked refrigerator no issues. Job complete."
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived at home replaced start device on compressor. Customer stated there was ice build up prior to visit at evap ordering wire harness with bi-metal defrost. ; ordrng 1 W10646206 (harns-wire)
Steven G.
DISHWASHER KITCHENAID KDFE104DBL4 Checked dishwasher found upper rack adjuster parts broken replaced parts checked operation unit working properly now
Jesus C.
WASHER WHIRLPOOL WFW5620HW0 Complaint is washer is tearing clothing. Found burrs on wash basket drain holes. Removed rough edges from wash basket drain holes. No further issues. Tested to complete. If issue continues will need order new tub assembly PN W10921996
Steven G.
MW-HOOD COMBO KITCHENAID KMLS311HSS1 Checked microwave found support bolt for mounting microwave installer stripped and cannot remove ordered parts will need double labor for cutting bolt off and dropping microwave down to repair ; ordrng 1 W10821385 (hard-mount) and 1 W11122643 (NUT)
slockhart@appliancecareoftexas.com
MICROWAVE OVEN JENN-AIR JMW2430DP01 Removed unit with dolly removed console replaced console and replaced oven acu. Reassembled installed unit set unit to model and finished set up. Tested unit all operations normal.
Steven G.
REFRIGERATOR WHIRLPOOL GI6FARXXY04 "Checked refrigerator found unit not cooling properly, found bad compressor, replaced compressor vacuumed and charged unit everything is working normal now. Bill was 715.97 minus 181.53 collected 534.44"
Jim G.
DRYER AMANA NED4655EW1 Customer complained of intermittent squealing and rattling. Upon arrive found the unit to be thumping as if the drum was warped or misaligned. Determined that the roller and shafted were seizing up. Replaced rollers and belt which was slightly damaged. Issue resolved. ; used 1 4392067 (REPAIR) from stock
Steven G.
REFRIGERATOR WHIRLPOOL GI6FARXXY04 Checked refrigerator found bad compressor ordered estimate about 800.00; ordrng 1 W10164016 (compressor)
slockhart@appliancecareoftexas.com
MICROWAVE OVEN JENN-AIR JMW2430DP01 Found display black and oven heating Called tech line spoke to Steve sr number7726183236 found stuck closed K10 relay and reset power this corrected issue did not really get answer from tech as to if board should be replaced again and UI reordering both control and UI again to correct issue this is under part and service warranty . Rescheduling 1/7; ordrng 1 W10887855 (panl-cntrl) and 1 W11179310 (CONTROL)
Jesus C.
WASHER WHIRLPOOL WFW92HEFC0 Installed new door latch. Tested washer. Ran through diagnostic with no issues. No issues during testing. Tested to complete.
Ezequiel V.
WASHER MAYTAG MHW6630HW0 Checked washer found no error codes. Ran diagnostics with no failures. Found spin setting on normal cycle off. Cycled to fast ran cycle setting saved no issues. Job complete.
lreyes@appliancecareoftexas.com
RANGE KITCHENAID KDRS483VSS03 Issue is unit not maintaining temperature. Replace control board and sensor. Set up unit at 350 for 10 minutes and it maintains. Also set up unit at 450 for another 10 and it maintained. No other issues job complete.
Jesus C.
WASHER MAYTAG MHW6630HW Installed new drawer and valve. Ran diagnostics. No error codes. All valves working. No leaks during testing. Tested to complete.
Jesus C.
WASHER WHIRLPOOL WFW92HEFC0 Unit will not unlock. Washer under manufacturer warranty. Manually unlocked unit. Washer powered on. No stored error codes. Ran diagnostics test. All test pass. Called techline. Suggest replacing door latch. Sr 7726304182. ; rqstng P&A on 1 W10443885 (latch)
Jesus C.
WASHER WHIRLPOOL WFW92HEFC0 Unit will not unlock. Washer under manufacturer warranty. Manually unlocked unit. Washer powered on. No stored error codes. Ran diagnostics test. All test pass. Called techline. Suggest replacing door latch. Sr 7726304182. ; rqstng P&A on 1 W10443885 (latch)
Devon F.
WASHER MAYTAG MHW6630HW "Customer complaint was unit would leave clothes wet at the end of cycle and dispenser drawer would leak, ordering new inlet valve and drawer to resolve issue.; ordrng 1 W11316600 (drawer)"