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Local Reviews
for Alamo Heights, TX
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Suzet - Alamo Heights, TX
Response from ApplianceCare:
Thanks for the review.
Elizabeth
Elizabeth - Alamo Heights, TX
Was very disappointed that with stay at home orders with COVID-19 the worker came without a mask or gloves .... very disturbing since I am immune compromised.
Great service
Sarah - Alamo Heights, TX
Great service and easy to work with. Would call again
homemaker
Sally - Alamo Heights, TX
Jessie came and was able to determine how to solve my washer's problem. He was very polite and had me check his work to make sure he had done what I needed.
Response from ApplianceCare:
Thank you for writing a review! Jesse is a vital part of our team.
Great service, friendly technician
Anna - Alamo Heights, TX
Jim was great! He was friendly, knowledgeable, explained things in a way I could understand & fixed the problem. Thank you so much!!
Response from ApplianceCare:
Thank you for writing a review! Jim is a vital part of our team.
Ezequiel V.
RANGE JENNAIR JGRP548WP01 Checked range found bad control board no relay was actuating ordering control board to resolve issue. Collected service call fee. ; ordrng 1 W10888661 (cntrl-elec)
Ezequiel V.
RANGE KITCHENAID KSGG700ESS2 Installed burner head due to not being installed. Range is working as designed. Job complete.
Ezequiel V.
OVEN ELECTRIC (D JENN-AIR JJW3830DS01 Replaced control board on oven unit is working as designed no issue. Collected remaining balance. Job complete.
Ezequiel V.
WASHER WHIRLPOOL WFW560CHW1 Checked washer found no issues with drain system preformed diagnostics testing no issues no error codes found during testing or operation. Job complete.
Ezequiel V.
WASHER MAYTAG MHW8630HC1 Checked washer found spin setting on towels not turned. Unit has no error codes. unit is working as designed. Job complete.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced door on refrigerator due to damage on door, unit is working as designed doors closing properly. Job complete."
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found dents on both doors ordering refrigerator and freezer door to resolve issue.; ordrng 1 W10913407 (dor-fip) and 1 W10918659 (dor-fip)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found refrigerator door dented ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip) and 1 W10918659 (dor-fip)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found refrigerator door dented ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip)
Ezequiel V.
RANGE JENNAIR JDS9860AAP Checked range found igniters back off and valve tubes backed off reseated unit is working as designed. No issues. Job complete.collected service call fee.
Ezequiel V.
ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Replaced thermistor on ice maker unit is working as designed no issues. Job complete.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Replaced wire harness on refrigerator due to tears on wires, after replacement no issues with refrigerator, unit is working as designed. Job complete."
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced refrigerator door due to damage, no dents or damage on door after replacement. Job complete."
Ezequiel V.
ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Checked ice maker found ice bin thermistor giving wrong reading ordering thermistor to resolve issues. ; ordrng 1 W10511923 (thermistor)
Ezequiel V.
REFRIGERATOR KITCHENAID KSSS42FTX00 "Checked refrigerator found refrigerator door gasket damaged replaced gasket no issues after replacement, unit is working as designed. Job complete collected all fees."
Ezequiel V.
REFRIGERATOR KITCHENAID KSSS42FTX00 "Checked refrigerator found refrigerator door gasket damaged replaced gasket no issues after replacement, unit is working as designed. Job complete collected all fees."
Ezequiel V.
OVEN ELECTRIC (D JENN-AIR JJW3830DS01 "Checked oven found stuck shorted key on oven unable to reset, ordering control board to resolve issue. Part is covered under limited parts warranty collected service call fee.; ordrng 1 W10713562 (panl-cntrl)"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced refrigerator door due to dents, after replacement no issues unit is working as designed. Job complete"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced refrigerator door due to dents, after replacement no issues unit is working as designed. Job complete"
Ezequiel V.
DRYER WHIRLPOOL WED560LHW1 Checked dryer found bad console ordering ui to resolve issue. ; schdld next appmnt for 11/6 FRI !
Ezequiel V.
RANGE KITCHENAID KSGG700ESS1 Replaced igniter on range tested unit no issues. Range is working as designed. Job complete.
Ezequiel V.
DRYER WHIRLPOOL WFW9400SW04 Replaced thermister on dryer unit is working as designed. Job complete. Collected remaining fee.
Ezequiel V.
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Replaced door on microwave due to dents. No issues after replacement job complete.
Ezequiel V.
THIN-TWIN 24' LE WHIRLPOOL WFW9400SW04 "Checked dryer found bad rollers on back bulkhead and pulley replaced no noise heard found error error code f22 bad outlet thermister ordering to resolve issue. Collected parts fee for rollers ; ordrng 1 8577274 (thermister), used 1 4392067 (REPAIR) from stock"
Jesus C.
FREEZER WHIRLPOOL WRB322DMBM00 Tested unit. Found back two coils no frost. Unit not leaking. Will need to replace compressor. Will use dye drier on next visit. ; ordrng 1 W10507884 (compressor)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Checked refrigerator found dent on refrigerator compartment door. Unit is unoccupied. Ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip)
Ezequiel V.
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Checked microwave hood combo found door dented ordering door to resolve issue. ; ordrng 1 W11173813 (door/mw)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found dent on freezer compartment door. Unit is unoccupied. Ordering door to resolve issue.; ordrng 1 W10918659 (dor-fip)
Ezequiel V.
RANGE KITCHENAID KSGG700ESS1 "Checked range found left rear igniter broken, ordering igniter to resolve issue.; ordrng 1 W10464799 (igntr-surf)"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Checked refrigerator found dent on refrigerator compartment door. Unit is unoccupied. Ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip)
Ezequiel V.
RANGE KITCHENAID KSGG700ESS2 Checked range found burner not installed burner not present ordering burner to resolve issue.; ordrng 1 W11443577 (BURNER HEAD)
Ezequiel V.
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Checked microwave hood combo found dents on door ordering door to resolve issue.; ordrng 1 W11173813 (door/mw)
Steven G.
REFRIGERATOR JENN-AIR JS48NXFXDW02 "Checked refrigerator found compressor is working normal, customer has video of sound and it was coming from evaporator fan motor not compressor, checked evaporator fan everything is clear, customer will watch and call if any questions"
Ezequiel V.
WASHER MAYTAG MVWC565FW1 Arrived at customer home asked customer if they had extended warranty customer stated they do advised customer about getting proper dispatch so no extra charges to customer. Customer will be rescheduling and getting proper dispatch. Job complete.
Ezequiel V.
WASHER MAYTAG MHW8630HC1 Replaced control board on washer no issues after replacement. No error codes found during testing or operation. Job complete.
Jesus C.
REFRIGERATOR JENN-AIR JFFCC72EFP00 Installed new evap cover and control. No further issues during testing. Job complete.
Shawn W.
OVEN ELECTRIC (D WHIRLPOOL WODA7EC0HZ00 Reconstructed door with all new glass using ordered parts. Re-installed door. Fully operational. Collected for service fee. Whirlpool covering parts and labor.
Steven G.
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 "Checked ice maker found unit is working properly right now could not find any problems, customer to watch and call if any thing comes up."
Shawn W.
OVEN ELECTRIC (D WHIRLPOOL WODA7EC0HZ00 Reconstructed door with all new glass using ordered parts. Re-installed door. Fully operational. Collected for service fee. Whirlpool covering parts and labor.
Steven G.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator after adding dye drier, found leak on Evaporator, replaced evaporator vacuumed and charged unit everything is working normal now"
Steven G.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator found unit low on freon, added dye drier vacuumed and charged unit will be back next week to look for leak ; ordrng 1 W10487115 (condenser) and 1 W10570565 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator customer stated condensation build at back of refrigerator. Called techline spoke to Austin, stated to run nitrogen to listen for a leak. Sealed system tech required.SR7727479928 ; schdld next appmnt for 4/2 THU !"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced wire harness, checked refrigerator no issues. Job complete."
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived at home replaced start device on compressor. Customer stated there was ice build up prior to visit at evap ordering wire harness with bi-metal defrost. ; ordrng 1 W10646206 (harns-wire)
Steven G.
DISHWASHER KITCHENAID KDFE104DBL4 Checked dishwasher found upper rack adjuster parts broken replaced parts checked operation unit working properly now