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Local Reviews
for Adkins, TX
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Ken - Adkins, TX
Sam the appliance care tech was very nice. respectable, patient and knowledgeable.
Response from ApplianceCare:
Thank you for writing a review! Sam is a vital part of our team!
Review
Beverly - Adkins, TX
Did a good job and got the unit to work.
Response from ApplianceCare:
Thank you for giving us your feedback!
Karla
Karla - Adkins, TX
Sam & Chris we’re both very professional and excellent help! They went above and beyond! thank you!!
Response from ApplianceCare:
Thank you for writing a review! Sam and Chris are both vital parts of our team
Steven G.
FREEZER WHIRLPOOL WZF79R20DW03 Checked freezer found evaporator iced up cleared ice and found control not going into defrost replaced control checked operation unit working normal now
Steven G.
WASHER MAYTAG MVW6230HW0 "Checked washer customer complaint is not enough water went through diagnostics checked cycles everything is working normal, went over water levels and soap usage customer understands now. Washer is working properly"
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED4850HW0 Replaced knob retested all operations normal advised of survey.
Steven G.
FREEZER WHIRLPOOL WZF79R20DW03 "Checked freezer found evaporator iced up not defrosting, ran diagnostics found heater and thermistor are ok have a bad control ordered; ordrng 1 W11221340 (CONTROL )"
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVW6230HW0 Ran diagnostics no error codes. Tested valves pumps and wash functions these were good. Educated customer on HE machines not using as much water and detergent and use and care of unit advised to use HE install instruct today customer does not want to be on Maytag app. Unit operating as designed
Steven G.
RANGE KITCHENAID KSDG950ESS1 Checked range found vent for down draft out of place adjusted into place checked unit everything checks ok
Steven G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Checked refrigerator found water line to ice maker has a crack, replaced fill tube checked operation unit is working normal now"
Steven G.
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS0 Checked ice maker unit still not working right ordered part; ordrng 1 W10500734 (cntrl-elec)
Steven G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Checked refrigerator found crack in ice maker fill line ordered ; ordrng 1 12961401 (tube w/waterline)
Steven G.
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS0 Checked icemaker after replacing parts still same issue ordering control and will remove parts when I return ; ordrng 1 W10485960 (cntrl-elec)
Steven G.
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS0 "Checked ice maker found after first cycle unit cuts off and power button blinks. Found bad bin thermistor replaced thermistor checked operation unit will need more work, harness 49.74, sensor 85.59 plus labor ; ordrng 1 W10485955 (harns-pump) and 1 W10485962 (sensor), pckd up 1 WPW10511923 (thermistor)"
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced support in FC ran functions test all operations normal installed can holder to RC.
slockhart@appliancecareoftexas.com
DISHWASHER KITCHEN AID KDPM354GPS0 "Found non responsive control panel, unit is getting 120v to power cord and 120v at line in to board, unit has moisture accumulation that damaged the console needs new console possibly control as well vendor has 0 in stock call when part comes in.; ordrng 1 W11120156 (cntrl-elec) and 1 W11131319 (CONSOLE)"
Steven G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Checked refrigerator found assembly broken ordered while refrigerator was running could not hear any noises, everything was sounding normal, will go over unit again when I come back to install part; ordrng 1 W11183656 (ASSEMBLY )"
slockhart@appliancecareoftexas.com
RANGE JENN-AIR JDRP548WP03 "Replaced left side main control, touch pad and power supply tested all operations normal . Advised of survey and paper."
Steven G.
WASHER MAYTAG MVWB835DW2 "Checked washer found F6 E2 and F2 E1 fault codes for UI and control, customer to buy new washer."
Steven G.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Checked dishwasher found unit filling but not washing will need a pump and motor, Image That!!!!!!!!; schdld next appmnt for 1/24 FRI !"
Steven G.
FREEZER WHIRLPOOL WZF56R16DW04 "Checked freezer found unit had a freon leak in evaporator, replaced evaporator vacuumed and charged unit everything is working normal now"
slockhart@appliancecareoftexas.com
REFRIGERATOR JENN-AIR JF42NXFXDE02 Could not get warranty entitlement from SB web customer did not have a date of purchase paperwork and I called trade partners transferred over to Jenn Aire for entitlement they were closed Customer to call back when he has proper paperwork
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Removed rear panel replaced control tested defrost functions now are all working all operations normal, defrosted unit and tested again unit works correctly."
Steven G.
WASHER MAYTAG MVWC465HW2 "Checked washer, customer showed pants that have white streaks in them, removed lid latch and inserted in door lock so customer could watch what is happening during wash and spin, customer understands now and is going to change some washing methods and if she has any problems she will call"
Steven G.
DRYER MAYTAG MED3500FW0 "Checked dryer found door hanging crooked, replaced inner door checked operation unit working normal now"
Steven G.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Checked microwave found light not turning off replaced control, interlock, and light and lamp holder, checked operation unit working normal now ; used 1 8206232A (LIGHT BULB), and 1 W10210871 (LAMP HOLDER) from stock"
Steven G.
DRYER MAYTAG MED3500FW0 "Checked dryer found door not level, have to lift door to latch, ordered door; ordrng 1 W10797893 (door)"
Steven G.
FREEZER WHIRLPOOL WZF56R16DW04 "Checked freezer found low on freon, found leak at Evaporator ordered; ordrng 1 W10574283 (evaporator)"
slockhart@appliancecareoftexas.com
WASHER MAYTAG MHW8200FW0 "Customer stated door lock error code had come back, ran diagnostics only found F5 E2 door lock error sids error drain errors not occurring since advised customer on detergent use and to use affresh. Removed door top panel then replaced front panel reassembled tested door lock now working correctly all operations normal advised of survey."
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC465HW2 Clothes ate tangling together leaving white streaks on clothes called tech line spoke to Joel SR number 7726816835 advised me to go over loading practices and soap usage again no fault codes diagnostics ran through complete. All operations normal unit functioning as should Went over loading and detergent usage customer is loading the way Joel advised and cut down on soap as advised on previous visit. Called tech line again spoke to Kevin new SR number 7726817353 to see what else we can do he advised me to have customer use bulky cycle and deep water wash and that there is nothing wrong mechanical with unit and to experiment with different cycles. To find optimal setting for unit. Called trade partners spoke to JoAnna reported findings that tech line assisted with to prevent further dispatch on same issue. Issue documented.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Found FC door not aligned causing warm air to come in. Lined up door found defrost bi metal says open in diagnostics and evaporator is iced over hindering cooling in RC. Tested power and continuity found bi metal good but no power from board quoted paid today customer will let us know with in 90 days for approval advise pf,paper and survey.; rqstng P&A on 1 W10887254 (cntrl-elec)"
slockhart@appliancecareoftexas.com
WASHER MAYTAG MHW8200FW0 "Customer just closed on house and provided documents that are attached took picture of front panel dent on left side found door not shutting correctly,found F5e2 f3e1 F8e3 f0e1 ran diagnostics found door binding hard time locking and unit over sudsing checked detergent and water hardness found both detergent concentration set way to high and advised to keep water at soft and 2x concentration on detergent to prevent over sudsing deleted error codes ordering new front panel to correct door lock issue advised customer to monitor unit and run clean cycle in interim return 1/6 to install panel.; ordrng 1 WPW10650837 (panel)"
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WFW5090JW0 "Found unit would not start, found unit in Demo mode researched found training pointer W11396914 followed steps ran full service cycle all operations normal. Advised of survey and paper."
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC465HW2 "Customer complaint clothes tangled around agitator and white marks left on clothes. Inspected water supply and water clean and unit cycled correctly through service mode, no error codes. Advised customer per manual to load unit per owners manual and to use less amount of detergent. Recalibrated unit cleaned out fabric softener cup retested all operations normal. Customer declined email."
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 "Removed basket tub and gear case as one, replaced tub gear case basket motor and new screws and retainer calibrated unit all operations normal. Customer not home to sign."
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 Called customer and she had emergency not available today set appt. for last call 12/16/19.; schdld next appmnt for 12/16 MON 3-5
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB855DC3 "F3E2 inlet temp error F0E3 overload F8 E1 long fill F0 E4 spin limited water temp found no cold water to unit found bad inlet valve shut off to supply line leaking took picture and found floor drain overflowing this is plumbing issue advised customer of this took pictures. Replaced valve tested all operations normal advised of survey and paper no leaks at unit,; used 1 W11165546 (VALVE) from stock"
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDC555DW2 "Customer has foil vent and terminal block cover missing advised customer of fire hazard with vent and shock hazard with cover missing Motor under parts warranty for 10 year from purchase date found bad motor and blower stuck no charge for motor just blower labor tax and svc fee total 270.88 paid jn full replaced motor and blower all operations normal.advised of survey and paper; used 1 279827 (MOTOR), and 1 WP694089 (WHEEL) from stock"
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 Wash plate stuck to basket had put penetrating oil on last visit to loosen up plate but did not help plate rusted to gearcase. Need to get plate basket and tub since will have to remove gearcase tub and basket as whole. Did not install parts yet will on next visit 12/11.; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10512161 (tub asm) and 1 W10752719 (basket) and 1 W10902814 (washplate)
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT970SAHZ0 Removed door replaced panel and console. Tested all operations normal advised of survey and paper.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 Found oil leaking at gear case. Burning smell from motor and splutch ring slipping ordering rescheduling 12/4; ordrng 1 W10006481 (gearcase) and 1 W10006487 (motor-drve) and 1 W10721967 (drive pulley)
Steven G.
FREEZER WHIRLPOOL WZF56R16DW04 "Checked freezer found compressor running normal, added dye drier vacuumed and charged unit everything is working normal now, customer to watch and call if any problems"
Steven G.
REFRIGERATOR KITCHEN AID KFIS29BBMS00 Checked refrigerator found freon leak in refrigerator evaporator went to replace parts box had evaporator housing but no evaporator reordered please check next part to make sure it’s all good ; ordrng 1 W10917531 (EVAPORATOR )
slockhart@appliancecareoftexas.com
MICROWAVE OVEN KITCHENAID KMBS104ESS02 Found wave guide melted called techline spoke to Butch SR number 7726353253 he said to replace wave guide that this will cause moisture to build up as well. Went to parts house replaced inlet cover/wave guide tested all operations normal advised customer to wipe unit down before using to prevent grease splatter on new part . Advised of survey and paper.; pckd up 1 W11087199 (covr-inlet)
Steven G.
MW-HOOD COMBO AMANA AMV2307PFS "Microwave blowing bulbs, ordering lamp holder, bulb, and board. Returning next week; ordrng 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp) and 1 W10849846 (CONTROL )"
Steven G.
REFRIGERATOR KITCHEN AID KFIS29BBMS00 "Checked refrigerator found unit not cooling low on freon, added dye drier and ordered Evaporator for refrigerator since it has silver one and not black; ordrng 1 W10687098 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"