Shawn W.

ApplianceCare Rated 4.7 out of 5 stars based on 226 customer reviews

We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Converse, TX 78109
Shawn W.
Job Details: 03/11/2022
Our customers adjuster wheels broke off. This dishwasher needs the rack adjuster kit. Part ordered. OOS.; ordrng 1 W10712395 (Adjuster Kit)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204ESS3
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/10/2022
I disassembled the door panel and replaced the control. I reassembled and ran through service diagnostics cycle to calibrate. Tested dishwasher. This unit is fully functioning as designed now. The only current environmental concern is the RO system piggy backing on the drain hose.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
Our customer experienced a gradual warming in both sections to the point that both sections were completely warm. This condition was preceded by a high pitch humming noise. There is an amp draw of 2 to 9 amps at initial start up attempt of the compressor. The compressor does not stay on and it then drops to 0.12 amps. I tried both start device in the kit and same readings.I measured the resistance of the compressor and got 4.9 5.5 and 10 ohms. I counseled with DH. He feels the compressor is failing under load. Im ordering the compressor and all required lock rings. Parts OOS.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
I looked for obstructions to the shifter and did not see any. As directed by Whirlpool Senior Technician I replace the shifter the. Went into diagnostics and cleared the error codes. I ran the Motor Speed Tachometer Test under the Sensor Feedback mode of diagnostics. It was now reading the RPMs. I ran service diagnostics cycle and all loads functioned as designed. This unit is now fully functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
I called our customer and they had secured a different drain hose that they were hoping I could install. I explained that this is an installation issue and per my previous visit they have a siphoning affect that will need to be addressed by a plumber. This is not my expertise and I cannot get into installation issues involving water. Our customer can provide SR number 7732972730 to their plumber to reference with the manufacturer in regards for options to installation. Outside of raising the standpipe 3 inches Whirlpool Senior Technicians informed me that there is not a siphon break kit designed for this without a floor drain. So as directed by Whirlpool they have informed me that a control will not resolve this problem. Control of soap and a standpipe above 39 inches is the only directed solution. Our customer told me they will install the new drain hose and that they have adjusted the soap level. If they have any future problems they said they would call us back. If there are any other call backs and the Technician finds the stand pipe not above 39 inches or a siphoning kit set up by a plumber that is not working for our customer the Technician needs to reach out to Whirlpool Tech Line for any further options. As it stands currently Whirlpool does not have a solution outside of changing the stand pipe. I received a message from our office that they wanted me to go out and install the part but to not install it if it is not the correct part. I do not recall ever informing our customer of a part that needed to be installed. Otherwise I would have ordered it myself. I arrived at our customers home and had them sign a water damage waiver. I was not familiar with the part they had and they explained to me that this was a part that they came up with when researching online about their situation. This is obviously completely different from me telling them to order a part and scheduling a call stating that I said I would put it on. This never happened. I explained that I would need to talk with my office. I was directed to not install the customers part and to refer them back to Whirlpool with the SR number. As soon as I knocked on the door our customer directed me to come in and sit down. I told him this was not necessary. He insisted and directed. I obliged. He now wanted to go over my notes that he had failed to read on my previous trip. I went over everything with our customer. At a certain point he wanted to discuss it more and told me that I owed him 7 more minutes since I was not suppose to be there until 1200. He spoke some more then stated again that I owed him 7 more minutes. I explained to him that I did not owe him 7 minutes, that I did not like the way he was talking to me and that we were done here. He told me we were not done. I told him we were and I exited the home. While I was heading to my vehicle he came out the door and told we were not done because he was going to call my boss. I told him to call my boss. I contacted NR. Our customer has been placed on ACT DNS for providing false information to receive a service call. I contacted Whirlpool Trade Care Team to document the unfortunate situation and to place on Whirlpool DNS list SR# 7733152322 Customer Install and Instruct.
edwardp961
Spring Branch (unincorporated community), Texas
04/02/2022
Shawn would not install the part he had us order. He refused to do it and walked out. His boss was no help at all.
Overall Experience
Mike
Spring Branch (unincorporated community), Texas
03/11/2022
This was the second time Shawn has come out for repairs on different appliances. He was thorough and friendly and I appreciated his knowledge about the equipment. He explained how to properly use and care for my equipment so there wouldnt be any further issues.
Overall Experience
Refrigerator Issues
San Antonio, Texas
03/11/2022
I had major issues with my new Kitchenaide Refrigerator. The refrigerator was delivered about three weeks earlier. I was very disappointed with these issues since Kitchenaide products had always been my appliance of choice. I have never had problems with their products in the past. Appliance Care sent Shawn W., their technician, to review my concerns and service my refrigerator. I am so glad Shawn W. was my technician. He took the lead on addressing all of my issues. After he returned to his company, he contacted Whirlpool to discuss my refrigerator issues and get a resolution. In less than 24 hours Shawn W. had handled all issues with Whirlpool Customer Service. Whirlpool contacted me the next morning and everything was resolved to my complete satisfaction. Thank You Shawn W. for all your hard work. You went far beyond your duties as a technician. I will definitely use Appliance Care in the future and ask for you. Great Customer Service!!
Overall Experience
Spring Branch, Texas
03/11/2022
Professional service!
Overall Experience
Nancy T
San Antonio, Texas
03/10/2022
So glad I keep a warranty with Whirlpool. Appliance Care came out on the day I requested. The first visit -a major part had to be ordered. The part was out of stock. Luckily the part was in stock in two days. My washer is working perfectly now.
Overall Experience