Shawn W.

Shawn W.

ApplianceCare Rated 4.7 out of 5 stars based on 135 customer reviews

We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/02/2021
"Model Number: WDT970SAHZ0 Serial Number: F94361245. This unit is out of warranty. Our customer has had a drop in wash performance and soap staying on dishes. The water temperature in the unit is fine and the unit fills, washes and drains. However, the sump and motor is not pushing the bottom arm. The water temperature at the dishwasher is 100 degrees F. I ran diagnostics and all loads functioned as designed. The only common thing I have noticed is that the water temperature is really low. We need to get hot water into the unit. Although the sump and motor is pushing water it is not pushing enough to move the bottom sprat arm consistently. I found evidence of calcium build up on the spray arm. I cleared out as much as I could I recommend turning up the hot water at the water heater. If that does not improve performance we will need to change out the sump and motor. We turned up the water heater. rqstng P&A on 1 W11087376 (Sump and Motor)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/02/2021
Model Number : KRSC703HPS00. Serial Number: HR9145104. Our customer is having warming in the fresh food section. The temperature is at 58 degrees F in the RC and 05 in the FC. They had a technician that came out from Best Buy that removed the panel to the fresh food section and defrosted. Supposedly fixed it. I found that the temperatures were not set at manufacturer recommendations. I reset. I ran diagnostics and found that the evaporator fan in the RC is not working. This unit will need a new evaporator fan. Im ordering a main control as a contingency. We will need an OTL authorization.; rqstng P&A on 1 W11340145 (Fan scroll refrigerator) and 1 W11172798 (Control)
We serviced a
MAYTAG MICROWAVE OVEN
Model MAT20PRAWW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/02/2021
"Model Number: MAT20PRAWW1 Serial Number: CX2700139. Our customer is having. Problem with the unit not washing. It is currently stuck in drain mode when you plug it in. I tried to enter diagnostics and it would not enter. I looked up the main control and the user interface. They are both showing discontinued. This is really odd on a unit that has a goods issue date a year ago. I tried to call Whirlpool Tech Line but they are in training. I left a message with DH for guidance. DH called me back and told me we could have a problem with the drain pump. He had never run across parts being discontinued on a new model. I ordered the parts straight from the parts list. Not through Marcone. Our parts department will need to conduct parts research. I spoke with Austin Senior Technician at Whirlpool SR#7731400246. Austin guided me to disconnect pressure hose from control and blow into hose. Reassemble and plug in. If the drain pump stops within 10 minutes, the unit will be fixed and we will need to go over soap amounts with our customer. If it does not stop we will need to change out the control. If we cannot get the control if needed. Technician needs to call back Tech Line and they would deem it unrepairable. I called our customer back to explain.; ordrng 1 W10850499 (Control) and 1 W11113315 (User Interface) and 1 WPW10276397 (Drain Pump.)"
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/02/2021
"Our customer had a situation in which there was oil splattered on the bottom of the unit and they have had occasional leaking of water. Model Number: MVWB880BW0 Serial Number: C34770845. F51 motor RPS failure was displayed about 3 minutes into step C1 on the automatic test mode.. H91 was a stored code.This unit will need the inner and outer tub with the gear casing replaced as well as the motor. rqstng P&A on 1 W10381078 (SHAFT ASM - TUB AND BEAR) and 1 W10549509 (Basket) and 1 280146 (Rotor) and 1 WPW10419333 (Stator)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/02/2021
"Our customer is having problems with water dripping from the dispenser after wash and finding water and wet clothes likely from the dripping. I checked the soap dispenser and it did not show any cracks. However, water continues to drip from the assembly housing. I ran diagnostics and found error code F3 E2 Inlet water temperature fault and F5 E4 Lid Not Opened Between Cycles and F0E5 Off Balance Load and F2 E1 UI Stuck Button. I ran all loads in manual test mode and all are functioning as designed.The water valve is electrically sound but the solenoids are not completely closing. The assembly that holds the dispenser drawer has become deteriorated. The assembly housing will need to be replaced. ordrng 1 W11173599 (Valve housing)"
Anthony S.
San Antonio, Texas
08/02/2021
Shawn was professional and followed up with multiple solutions to our problem with our unit.
Overall Experience
rjfforsyth
San Antonio, Texas
07/30/2021
great experience, service with a knowledgeable technician very pleased
Overall Experience
San Antonio, Texas
07/30/2021
The gentleman was very good at finding the problem and, hopefully, fixing it once and for all. We'll know after w have used it a few times. We are certain that he knew what he was doing and we have faith in the fixes he put in.
Overall Experience
San Antonio, Texas
07/28/2021
Sean was very knowledgeable and helpful. He ensured we understood everything and had no additional questions.
Overall Experience
CindyA
San Antonio, Texas
07/28/2021
Customer Service was great and also explanation of design of washer.
Overall Experience