We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Von Ormy, TX 78073
Daniel
Job Details: 11/10/2022
Upon arrival found that previous tech had ordered the incorrect control. Last digit on model number is a 1 and I saw that there was a 0 instead. Ordering correct control. Will return with correct part to complete repair. ; ordrng 1 W11124765 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near San Antonio, TX 78218
S
Job Details: 11/10/2022
Upon arrival customer stated unit still did not cool due to freezing in freezer area. Contacted tech and checked the heater through the control and saw that the temp,was not reading properly. Per tech line replace the WPW10384183 freezer thermistor to resolve issue. Ordering 1 WPW10384183 thermistor to resolve issue. Steve sr-7735025280; ordrng 1 WPW10384183 (Freezer thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Spring Branch, TX 78070
Zachary
Job Details: 11/10/2022
Checked refrigerator, issue is not cooling. Found compressor attempting to turn on but turning off after about 5 seconds. Replaced start device to eliminate relay issues. No change. Appears to be a locked up compressor or a leak. Ordered parts as follows. SS tech will be scheduled when available.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (7/5 comp to cond) and 1 W11504415 (8.5/8 suct tube to compressor) and 1 W11506621 (6 charging tube to comp) and 1 W11506635 (Charging tube (1/4 shrader))
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DS02
Near Spring Branch, TX 78070
Zachary
Job Details: 11/10/2022
Issue is light turns on in the middle of the night. One day they had to circulate power because the oven got locked while baking cookies. And recently has started beeping in the middle of the night. Found error code F6E0- UI lost contact. Cannot connect oven to WiFi due to Jennair site being down. Ordering UI console to resolve issues. Bringing ACU as contingency. Parts OOS will need to schedule when available.The fix is service pointer W11251040B: Note: Core models (2000 series) require Hardware replacement to update software.Extended models (3000 series) can be updated over the air (OTA) but require the customer to have unitconnected to WiFiIf customer is unable to connect unit to WiFi, a service call and part replacement is required.1. Open oven door and inspect door-latch area to confirm there is no soil or debris preventing proper closing2. Close door to confirm proper alignment and that the door moves freely3. Enter DIAGNOSTICS and note original software version (confirm UI Version is 13.XX.XX or earlier)4. Remove power to the system at the circuit breaker5. Replace control assembly6. Restore power to the system and confirm the new software version (14.00.00 or above) inDIAGNOSTICS as shown in the image below:; ordrng 1 W11232121 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78221
Daniel
Job Details: 11/10/2022
Customer reported that unit is not starting up cycles. Upon arrival found all components under unit connected properly without any damage. Tested unit and found that unit was not filling. Found that water valves were turned off. Turned water valves on and unit successfully completed diagnostic cycle without any issues. Customer was stating that in normal wash the unit would fill but then not do anything else. Tested unit in normal cycle and unit filled and agitated as needed. Found no issues at all with unit. Let customer know that if he is having issues in the future then to give us a call back. Added tie wire to drain hose. Unit functioning as designed. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Premont, TX 78375
Adam
Job Details: 11/10/2022
Customer complaint of unit no longer cooling. Replying power back to refrigerator and waiting a few moments resulted in compressor making strange gurgling sound and then a loud hum and then shut off immediately. Will need to replace compressor and Process tube to resolve issue. Job will require To count for distance and labor as well as sealed system tech.; ordrng 1 W11135151 (Compressor) and 1 2174739 (tube)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78204
Daniel
Job Details: 11/10/2022
Customer reported unit not cleaning clothes properly. Upon arrival tested unit in diagnostic cycle and unit was not agitating properly. After inspecting under unit found faulty plastic actuator. Replaced actuator and re tested unit. Unit now agitating properly. Customer will no longer have issues with clothes washing properly. Unit now functioning as designed.; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Sinton, TX 78387
Michael
Job Details: 11/10/2022
The dryer wont power on, I checked the voltage, no voltage to L1, 120 VAC on L2 and not getting voltage with both legs. I went ahead and removed the back panel to check the fuse, thermostats and heat element, all are good. This is a customer issue, they will need to get a qualified person to correct the problem
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Floresville, TX 78114
Jesus C.
Job Details: 11/10/2022
Installed new compressor. Vacuum and recharge unit. No issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Corpus Christi, TX 78414
John L.
Job Details: 11/10/2022
Installed components order, unit appears to have same issue as previous found. Clutch fails to stay engaged, unit is incapable of agitation. Called Techline and spoke with Austin, explained issues that unit is having. Techline wanted to run a few tests, did what was ask. After running test, Techline has decided to send this to engineering to determine if unit has a fix for issue or not.Sr#7735023497
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78253
Chris S.
Job Details: 11/10/2022
Changed freezer led tested unit everything working properly.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508HPS01
Near San Antonio, TX 78218
Garry
Job Details: 11/10/2022
Customer complaint of no ice production from stand-alone icemaker. Found all Thermistors checking good, along with Inlet Water Valve, Recirculation Pump, Drain Pump, and Auxiliary Drain Pump. Compressor testing produced slowly-forming, weak, and uneven frost pattern on Evaporator Plate. Amp draw of Compressor measured at 2.95AAC, falling to 2.85AAC over a period of 15 minutes. Hot Gas activation led amp draw to 3.15AAC. These measurements are in excess of normal measurements and slightly out of spec. Consulted with WPL Techline (SR# 7735026141 Sterling) and confirmed sealed system issue such as overcharge or impurities in system. Sealed system tech to pierce high & low side to read pressures and confirm with WPL Techline. Personally advised sealed system tech (16) of the above and discussed the job. Sealed System Tech to follow up with Tech 29 regarding results. Ordering Compressor (WPW10605286), Evaporator (WPW10218037), Condenser (WP2313624), and Filter Drier (WPW10200037) to address issue. Evaporator showing OOS. Please schedule sealed system tech for soonest availability once parts arrive. ; ordrng 1 WPW10605286 (Compressor), rqstng P&A on 1 WPW10218037 (Evaporator), ordrng 1 WPW10200037 (Filter Drier) and 1 WP2313624 (Condenser)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ingleside, TX 78362
Michael
Job Details: 11/10/2022
The wash cycle wont start, just hears a clicking noise. F5E2 lid lock fault, cleared error code and tested the lid lock, not engaging, needs to be replaced. Installed new lid lock from TS, W11307244, calibrated and performed a diagnostics test, completed with no issues, the lid lock and appliance are working normal
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLTS1
Near San Antonio, TX 78230
Jim G.
Job Details: 11/10/2022
Replaced all parts. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Aransas Pass, TX 78336
Michael
Job Details: 11/10/2022
I arrived at the location and asked the customer if she was aware of a SCF. She thought it had a 10 year extended warranty. I advised her it is for the motor drive or the drum but would still be responding for the SCF+labor, she didnt want to spend the money
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319EBS05
Near San Antonio, TX 78260
Jim G.
Job Details: 11/10/2022
I verified a faulty control board. Parts is OOS. Please rescheduled asap ; ordrng 1 W11413135 (Control)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near San Antonio, TX 78254
Chris S.
Job Details: 11/10/2022
Customer stated that washer was not acting properly it starts in senses and then stops. ; rqstng P&A on 1 W11165546 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Falfurrias, TX 78355
Adam
Job Details: 11/10/2022
Customer complaint of unit leaking mid cycle. Inspection of unit shows air code for off-balance load. Manual testing components results and everything working as they should but during the drain cycle water was starting to drip out from underneath the unit and inspecting so determined there is a hole In the inner drain hose. Ordering hose to resolve issue.; ordrng 1 W10763078 (hose)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78210
Daniel
Job Details: 11/10/2022
Customer reported unit taking multiple cycles for clothes to dry. Upon arrival found unit heating as it should. I installed dryer test kit and found that the flap would stay on the hook when the vent was connected to the dryer. When I disconnected the vent the flap fell off the hook as it should always. This tells me that there is poor ventilation/constriction somewhere on the home end. Let customer know we do offer vent cleaning services. Customer stated to go ahead and sign her up for it. Found no issues with unit. All components functioning as they should. Issue is air ventilation/constriction on the home end. Added tie wire to vent. ACT will be reaching out to customer to schedule vent cleaning. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Orange Grove, TX 78372
John L.
Job Details: 11/10/2022
Inspected unit, ran diagnostics and pulled error code F24 overflow conditions. Attempted to run test cycle, unit stop at test C3 and would no longer respond. Had to disconnect to shut off. Will need to replace control and water level sensor to resolve issues. This job will require a helper as unit is in RV and stacked ; ordrng 1 W11334214 (Control) and 1 W10866069 (latch) and 1 W10597311 (switch-wl)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Jim G.
Job Details: 11/10/2022
I replaced fan assembly and pantry ui. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Aransas Pass, TX 78336
Michael
Job Details: 11/10/2022
The customer said the appliance isnt washing the clothes. F8E1 long fill/no fill error code, clean error code, the hot side isnt activating, also tested the agitation cycles. The wash plate is spinning freely, I was able to remove the bolt and removed the wash plate, showed the customer the teeth were completely gone on both wash late and gearcase. I advised both would need to be replaced, the customer doesnt want to spend the money on it.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bulverde, TX 78163
Zachary
Job Details: 11/10/2022
Checked washer, had same issue as prior. Hub has stripped out. Checked gearcase and it seems to be stripping out where hub is causing our repeat issue. Ordering gearcase and support parts to resolve issue. Had no error codes and everything else checked good.; ordrng 1 W11454738 (Gearcase) and 1 W11213879 (Belt) and 1 W10528947 (Hub)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Rockport, TX 78382
Michael
Job Details: 11/10/2022
The customer said the appliance works fine, only someone gives them issues. I found F2E1 stuck key error code, cleared error code and tested the UI, no stuck keys, calibrated and performed a diagnostics test, completed with no issues or error codes. There is roaches inside the console/control, which would cause intermittent issues, I advised them to get this under control to prevent this from happening, she said they just got them from RAC, advised they would need to get with them. At this time the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near San Antonio, TX 78249
Garry
Job Details: 11/10/2022
Customer complaint of loud noise during operation. Observed noise through customer-provided video recording. Entered Service Diagnostics to find F8E1 (Long/No Fill) error code. Cleared error code and ran Quick Diagnostic Cycle. Machine completed successfully without failure and generated no new error codes throughout testing. Replicated noise referenced in customer complaint and identified noise as Drain Pump. Ordering Drain Pump (W11458345), Pressure Hose (W11456953), and Pressure Switch (W11316246) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11316246 (Pressure Switch) and 1 W11456953 (Pressure Hose) and 1 W11458345 (Drain Pump)
We serviced a
WHIRLPOOL DRYER
Model MED7230HC2
Near Corpus Christi, TX 78410
John L.
Job Details: 11/10/2022
Inspected unit, found out that HomeDepot installers did not install power cord properly and had caused lines to overheat and burn. The fashion that the power cord was installed could have led to injury or death. Unit will need a new harness with terminals to resolve burned up wiring, a new panel as it no longer displays correctly and a new cover plate for wiring terminal. Ordering components to resolve. Customer had also stated that they feel uneasy with unit, that even with repairs made unit would not be safe to use. Advised customer to contact HomeDepot as they are responsible for the installation of unit, and the persons they had install clearly did not know what they were doing.; ordrng 1 W11164011 (Fascia) and 1 W11164041 (Main Harness) and 1 W11394868 (Cover) and 2 W11241070 (Foam)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78249
Garry
Job Details: 11/10/2022
Customer complaint of slow ice production. Found FC temp at 5F and Ice Box temping at 16F upon arrival. Water supply to unit checking good and flow through dispenser in-spec. Observed Icemaker rotate through arrest and fill with water, sending appropriate voltage to valve as tested between contacts N & V on Icemaker Module. Did find Bail Arm on Icemaker not functioning properly. All thermistors providing measurements in-spec and which correspond to cabinet temperatures at time measurements were taken. No defrost issues evident and defrost components all checking good. Removed Icemaker Assembly from Icebox and found Ice Box Fan inoperable in Diagnostic Mode. Diagnosing failure of ice production as faulty Ice Box Fan and inefficient Icemaker. Ordering Ice Box Fan (W11529245) & Icemaker (WPW10300024) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11529245 (Ice Box Fan)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78405
John L.
Job Details: 11/10/2022
Installed gearcase and basket. Recalibrated and tested after installation. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near San Antonio, TX 78240
Garry
Job Details: 11/10/2022
Rescheduling install of updated heating element to be executed along with WPL Authorized repairs as outlined in ACT Ticket #110418. Please schedule return visit along with #110418 when parts arrive. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Corpus Christi, TX 78415
John L.
Job Details: 11/10/2022
Installed seal, and issue on unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Boerne, TX 78015
Chris S.
Job Details: 11/10/2022
Customer stated that icemaker wasnt working properly. Found issue to be faulty icemaker replaced icemaker tested unit everything working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/10/2022
Complaint is unit not drying. Found issues caused by blocked ventilation. Cleared unit. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/10/2022
Tested dryer. Not cycling heater. Replaced bad cycling thermostat. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/10/2022
Complaint is that surface temperatures of unit are too hot. Called tech line. Unit is working as designed. No repairs can be made. Job complete. Sr 7735021814
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Antonio, TX 78255
Sebastian
Job Details: 11/10/2022
Replace gear case assembly and associated parts many parts of been changed on this unit to try to address noise issue if further issues persist make sure call list for the morning time so that we may call Tech Line
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near San Antonio, TX 78218
S
Job Details: 11/10/2022
Upon arrival customer stated unit would not advance after filling with water. Tested unit and verified a faulty sump and motor. Replaced with new sump and motor. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHEN AID RANGE
Model KSGG700ESS1
Near San Antonio, TX 78209
S
Job Details: 11/10/2022
Upon arrival customer stated that the unit turned off once before while the oven reached 400. Contacted tech line and verified we had good power to the control. Per tech line the unit must be on its own dedicated circuit. Noticed the u it was connected in the same outlet as the refrigerator. Per tech line have the customer have the unit on its own dedicated circuit not with another appliance and to have the customer test the unit on its own circuit to see if the unit would turn off again. If the unit does indeed turn off again then the W10759285 control needs to be replaced. Customer states he will contact an electrician to make its own dedicated circuit. If issue persists order the W10759285 control. No further issues at this point. Steve-sr-7735023003
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/10/2022
Tested unit. Found capacitor shorted. Shorted control. Will need new capacitor and control. ; ordrng 1 W11395618 (Capacitor) and 1 W11556725 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Boerne, TX 78015
Sebastian
Job Details: 11/10/2022
Replaced all parts unit is operating as it should
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78230
Sebastian
Job Details: 11/10/2022
Replace the faulty control in the back unit appears to be giving voltage customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near San Antonio, TX 78230
Sebastian
Job Details: 11/10/2022
Found at the wrong part was delivered re-ordering Parton control not needed; ordrng 1 W11575001 (Valve assy)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFU0
Near San Antonio, TX 78261
S
Job Details: 11/10/2022
Upon arrival removed unit and cleaned ventilation. Reassembled unit and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/10/2022
Installed new water valve. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/10/2022
Tested unit. F7e6 error. Unit willl not spin or agitate. Capacitor is shorted. Shorted control. Will need new capacitor and control. ; ordrng 1 W11556725 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near San Antonio, TX 78259
Jim G.
Job Details: 11/10/2022
I replaced all lights in the freezer. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near San Antonio, TX 78254
Garry
Job Details: 11/10/2022
Customer complaint of Dishwasher tripping breaker during operation. Arrived to find breaker in off position. Returned circuit to service and found FAE2 (Vent Wax Motor Electrical Failure) error code in Diagnostics. Ordering Vent Assembly (W11416460) to address issue . Advised customer to seek review of breaker by licensed electrician.Please schedule for soonest availability once parts arrive. ; ordrng 1 W11416460 (Vent Wax Motor)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78217
Jim G.
Job Details: 11/10/2022
I replaced the wiring harness and the control and actuator. Issue is resolved. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78232
Sebastian
Job Details: 11/10/2022
Found that the wire to the heater was unplugged behind a frozen evaporator compressor is kicking on unit should be good to go in sed harness
We serviced a
KITCHEN AID RANGE
Model KFDC558JSS01
Near San Antonio, TX 78260
Zachary
Job Details: 11/10/2022
Checked range. Issue is high pitched constant humming coming from unit. Pulled range out and inspected all over and sound definitely appears to be coming from the UI. Ordering UI but it is OOS, will need to be scheduled when available.; ordrng 1 W11492302 (UI)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS03
Near Boerne, TX 78015
Chris S.
Job Details: 11/10/2022
Customer stated that wave guide was melting found a little bit of grease on it which is causing issue customer stated that she cleaned it off multiple times and its still happening. Customer wants to call Whirlpool to see if they can cover parts and labor before doing anything else.; rqstng P&A on 1 W11087199 (covr-inlet)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Garry
Job Details: 11/10/2022
Customer complaint of broken seal at oven door and gas odor during operation of oven. No leaks detected and ensured all plumbing to unit secure and properly tightened. All checking good. Replaced Door Gasket (WPW10535778) to address issue. Job complete, unit is good to go. No further issues at this time. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near San Antonio, TX 78244
Sebastian
Job Details: 11/10/2022
Confirmed compressor issue replace compressor went ahead and put pressure on the unit to test for leaks verify no leaks in the unit after install as new compressor put a vacuum on a unit unit pass vacuum test and held charged up unit to appropriate amount unit good to go
We serviced a
MAYTAG DRYER
Model MED6230HW
Near San Antonio, TX 78233
S
Job Details: 11/10/2022
Upon arrival customer stated they had issues with the breaker box jumping and that unit would not heat up. Checked voltages on the unit and found we had good voltage 120 from L1-L2 and 120 L3-L2 but 0 volts from L1-L3 indicating a bad plug/breaker. Advised customer to have an electrician check the breaker and plug. Unit not getting enough voltage to turn on heating element. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 11/10/2022
Replace parts from last tech order and also found loose screws at the bottom of the bulkhead Casamajor squealing issue resolved customer to call back if anything occurs
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near San Antonio, TX 78222
Daniel
Job Details: 11/10/2022
Had diagnosed unit originally but ticket had the wrong model/serial. Ticket now has correct model and serial. Throughly defrosted evaporator. Replaced control box, thermistor, and evap fan harness. Re assembled unit. Unit should no longer have any defrost issues. Unit functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Garry
Job Details: 11/10/2022
Customer complaint of dishes not getting clean. Checked voltage at control going to Wash Motor, confirmed voltage as 120vac from Control. Voltage going to wash motor but wash motor not running. Diagnosed as failure of Wash Motor Pump. Replaced Wash Motor (W11085683) and returned unit to operation. Machine successfully completed Diagnostic Cycle with no leaks or abnormalities in function. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near San Antonio, TX 78260
Zachary
Job Details: 11/10/2022
Replaced sump&motor assembly. Tested dishwasher through diagnostic cycle. No other issues or error codes found. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78254
Garry
Job Details: 11/10/2022
Customer complaint of burner output too high even at Simmer setting on each burner. Confirmed customer complaint and inspected unit. Gas regulator correctly set for natural gas, and Orifices checking good as per WPL Techline. Tech to return with correct screwdriver to down-adjust Simmer at each burner valve. Please schedule for soonest availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ
Near Selma, TX 78154
S
Job Details: 11/10/2022
Upon arrival customer stated units freezer and a couple of leds were out. Verified that the freezer led was faulty. Switched out led with new. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS09
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/10/2022
Unit wont start. Frame damaged at door switches. Called tech line. Unit is not repairable. Sr 7735019524
We serviced a
MAYTAG RANGE
Model MER6755AAW25
Near San Antonio, TX 78237
Garry
Job Details: 11/10/2022
Customer complaint of lower oven not preheating to programmed temperature. Previous visit found issue to be failure of Lower Bake Element. Replaced Lower Bake Element (WP7406P428-60) to address issue. Tested unit to find Lower Bake Element heating and cycling properly, providing an average bake temperature of 360F. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Cibolo, TX 78108
S
Job Details: 11/10/2022
Upon arrival replaced top, drum, and used dryer kit. While removing the ui from the control noticed the connection was extremely loose and came off removing the ui clip from the control. Ordering 1 W11618916 control. ; ordrng 1 W11618916 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near La Vernia, TX 78121
Daniel
Job Details: 11/10/2022
Customer reported condensation frost in top freezer right corner. Upon arrival found that there was a decent size gap between the gasket and cabinet on top right corner when door was closed. Tried fluffing out gasket but there was no change the gap was always present on top right corner. I noticed that the gasket was glued in the door. Will need to order freezer door which comes with gasket already installed into it. Ordering freezer door. Will return when part is available to complete repair. ; ordrng 1 W11566705 (Freezer door with gasket)
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Boerne, TX 78006
Chris S.
Job Details: 11/10/2022
customer stated that freezer light is out and unit wasnt cooling correctly husband reset the breaker still didnt work. Found it should be control board needed to be reset put in diagnostic mode tested everything everything passed just need to fix that LED module. Ordering LED module and control board just in case issue pops back up.; ordrng 3 W11462342 (Led module)s and 1 WPW10200659 (cntrl-elec)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DP01
Near San Antonio, TX 78255
Chris S.
Job Details: 11/09/2022
Customer stated that oven is going out of whack and when they try to turn off light one light turns on by itself theyre not able to also told customer that on user in a phase panel surface to clean because sometimes panel wont read your finger touching the button re-ordering user interface board also ordering wire harness. Parts out of stock ; rqstng P&A on 1 W11232121 (panl-cntrl) and 1 W11132997 (harns-wire)
We serviced a
JENNAIR WALLOVEN
Model JJW3430DS03
Near Spring Branch, TX 78070
Zachary
Job Details: 11/09/2022
Checked oven, customer is experience intermittent issues working and not working at all. Found F6E0- UI lost contact will need both console and control to resolve issue. Cord does not allow for me to pull oven far enough out to service. It goes up behind the microwave that sits above it and then higher through another cabinet. Customer will drill a hole to allow plug to drop through upon return. Will need extra time for this. Console is on order but OOS, will need to be scheduled when available.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS1
Near Converse, TX 78109
S
Job Details: 11/09/2022
Upon arrival customer stated units panel had scratches and they tried to clean it but the scratches did not come off. Verified that the panel is scratched on the membrane. Ordering 1 W11175576 control panel to resolve issue. ; ordrng 1 W11175576 (Control panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Zachary
Job Details: 11/09/2022
Checked refrigerator, issue is not cooling properly in FC and some effects in RC. Found FC evaporator completely iced over, see picture. Customer also, was having issues with ice maker. These are correlated from FC evaporator being iced over. Checked all thermistors in diagnostics, all passed. Ice maker did not have any error codes. Ran test 4- to test compressor, condenser cooling fan, and both evaporator fans. All passed. Customer is going to let unit defrost on their own. Their is a service kit for this issue but we will only proceed with that if the issue persists.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near San Antonio, TX 78258
Zachary
Job Details: 11/09/2022
Found dispatched incorrect mo&ser #s which made unit show it was in WP warranty. Updated and unit is out of manufactures warranty. Customer has AIG. Customer is calling in new dispatch. KW is aware of situation. Checked washer issue is error code F8E1- low flow valve failure. Found valves not turned on. Installed tie-wire and turned on valves. Tested washer and found no other issues or error codes. Washer is now working as designed.; used 1 Wp8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near San Antonio, TX 78260
Zachary
Job Details: 11/09/2022
Customer reported to builder about stain upon closing but was never called in. Customer called into WPL in October so it was out of 30 day cosmetic. Customer is working on getting authorization to replace front door panel and will call us directly when they get it. Please hold door for customer in the mean time.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Garry
Job Details: 11/09/2022
Called customer twice to inform of emergent need to reschedule todays service appointment. Left message rescheduling for morning of Friday Nov 11 between hours of 10am & 12am. Advised to call ACT CxC should he need to reschedule. ; schdld next appmnt for 11/11 FRI 10-12
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near San Antonio, TX 78256
Chris S.
Job Details: 11/09/2022
Customer stated that washer was not operating properly when turning to any cycle board says please turn into available cycle and then trying to put in diagnostic mode doesnt let me it goes back to needing to put on correct cycle found this shit to be bad control board and user interface board. UI board out of stock; ordrng 1 W11543994 (Control board) and 1 W11478524 (UI board)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near San Antonio, TX 78260
Zachary
Job Details: 11/09/2022
Checked dishwasher and left top rack adjuster had broken. Part is warrantied. Carefully took adjuster apart trying to not break any other parts. Was able to replace part successfully.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model GCI3061XB01
Near Atascosa, TX 78002
Jesus C.
Job Details: 11/09/2022
Installed new Ui and module. Unit powers on. Reprogrammed unit. Code 21. Will not sense pots. Called tech line Sr 7735010103. Will need to replace module and Ui agin. ; ordrng 1 W10857230 (Module) and 1 WPW10396615 (Display)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78221
Daniel
Job Details: 11/09/2022
Returned with parts needed. When removing capacitor found that capacitor was the part that was leak in the oil everywhere. Installed new capacitor, actuator, belt, and cam. Re assembled unit and tested. Unit now has a healthy spin and agitate. Unit now functioning as designed. All components functioning as they should. ; used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HC
Near San Antonio, TX 78240
Chris S.
Job Details: 11/09/2022
Replaced damper tested unit everything working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78250
Chris S.
Job Details: 11/09/2022
Replaced heating element and hi temp thermostat. Tested unit everything working properly.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS20
Near San Antonio, TX 78254
Chris S.
Job Details: 11/09/2022
Rescheduled with customer due to help her not being able to make it and a sick call customer to reschedule for next Wednesday. Customer is ok with rescheduling.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78249
Garry
Job Details: 11/09/2022
Called customer to inform of emergent need to reschedule todays service appointment. Confirmed for morning of Friday Nov 11 between hours of 9&11am. ; schdld next appmnt for 11/11 FRI 9-11
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78223
Daniel
Job Details: 11/09/2022
Original complaint was ice marker not producing ice for a couple of days. Upon arrival customer stated the ice maker had been working as it should and he has not had anymore issues with it but he wanted me to check it out anyways. Tested ice maker and ice maker successfully harvested and filled without any issues. Customer stated he had another issue with the doors being un even. Customer stated he had adjusted doors evenly but that the door had slowly came back down again. Found that the hinge was missing the nut that was made to keep the door raised up when adjusting. I had issues within the past month at another call trying to locate that nut. I had called techline and parts research but no one was able to locate a part number for that nut and the only place they were able to see an actual picture of that nut was on the owners manuel. Reporting issue to techline and letting customer know to call customer service about issue. Added tie wire to water valve. If customer calls back return with ice maker. Sr 7735008634; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL FREEZER
Model WSR57R18DM05
Near San Antonio, TX 78213
Jim G.
Job Details: 11/09/2022
Rescheduled due to tech illness. Left vm. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS20
Near San Antonio, TX 78254
Garry
Job Details: 11/09/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC3
Near Beeville, TX 78102
Adam
Job Details: 11/09/2022
Customer states shell turn the unit on and itll start for a second and then turn itself off. Inspection of unit shows error code For shifter fault. Manually testing the unit results in unit is shifting but its making a grinding or scraping sound on every revolution. Further inspection of underside of unit while trying to Spin rotor by hand it doesnt really want to move and will bind up. Will need to replace rotor stater clutch and slide to resolve issue. It is important to note this issue is not related to previous visit.; ordrng 1 W10006483 (stator) and 1 W10447975 (slider) and 1 W10817398 (clutch) and 1 W10006482 (rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMEW00
Near Robstown, TX 78380
John L.
Job Details: 11/09/2022
Installed compressor, vacuumed and charged unit. Unit has begun to cool. Issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Skidmore, TX 78389
Adam
Job Details: 11/09/2022
. Sr# 7735015718. After taking part the unit it turns out that service matters does not have the proper numbering or layout of replacement spuds. Call tech line troubleshoot unfortunately tech line does not have any other information aside from what we already know or see. Luckily customer still had owners manual with correct placement of spuds. Replaced spuds tested unit issue resolved
We serviced a
AMANA RANGE
Model AGR4230BAW3
Near Corpus Christi, TX 78405
John L.
Job Details: 11/09/2022
Inspected unit, found door to be warped and door not seating properly. This allowing heat to escape, also hinges bind and cause door to jump. Ordering components to resolve issues customer is having with unit.; ordrng 1 W10620542 (panl-mnfld) and 1 W10535778 (gaskt-door) and 2 W10535750 (insulation)s and 1 W10535761 (liner-door) and 2 W10535789 (hinge-door)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78405
John L.
Job Details: 11/09/2022
Inspected unit, found 2 issues. First drain line set to low, his is causing long fill error. Explained hat drain line neeeds to be placed higher up in order to rectify issue. Second issue is with motor and drive components, motor looks to have corrosion, this is causing issues with motor functions. Also belt and cam have been affected by this. They will need to be replaced as well.; ordrng 1 W10869799 (valve) and 1 W10623547 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10006384 (belt) and 1 W10815026 (actuator) and 1 W10866249 (capacitor) and 1 W10736239 (harns-wire) and 1 W10821956 (suspension)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Corpus Christi, TX 78412
John L.
Job Details: 11/09/2022
Unable to make full repair as terminal block was missing from parts received. rescheduling to return once on hand.; schdld next appmnt for 11/14 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Mathis, TX 78368
Adam
Job Details: 11/09/2022
Customer complaint of unit just stopped cooling. Letting unit run for a few minutes you can hear the compressor turn on but makes it very loud running noise and then shuts off immediately. Will need to replace compressor to resolve issue. Job will require sealed system technician as well as to count for distance and labor; ordrng 1 W11358352 (Compressor) and 1 W11504415 (Compressor parts) and 1 W11504431 (Compressor parts) and 1 W11506619 (Compressor parts)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Port Aransas, TX 78373
John L.
Job Details: 11/09/2022
Ran diagnostics, only one code F0E5 off balance. Ran test cycle on unit, unit shakes aggressively when spinning. This is what is most likely cause of issue customer is experiencing with unit. Checked suspension, suspension feels good. Unit was slightly off level, leveled and tested again. Shaking has gone down, but unit is making noise during spinning. Bearing in gearcase are grinding, gearcase will need to be replaced to resolve this issue. Customer will need to think over, if decides to go through with repair they will reschedule. Customer may also reach out to Whirlpool for assistance.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Corpus Christi, TX 78418
John L.
Job Details: 11/09/2022
Inspected unit, found relay cause of light going out on unit. In order to fix control panel will need to be replaced. Gave customer price on control, customer has declined repair. Customer will try to contact Whirlpool in regards to acquiring a control board or authorization
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mathis, TX 78368
Adam
Job Details: 11/09/2022
Customer complaint of unit not washing. Inspection of unit shows error code Tachometer missing or miswired. Further inspection shows unit will not go into agitate or spin also oil leaking from run capacitor. Will need to replace capacitor actuator and motor to resolve issue.; ordrng 1 W11162560 (Run capacitor) and 1 W11398781 (Actuator) and 1 W10677723 (Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Corpus Christi, TX 78414
John L.
Job Details: 11/09/2022
Installed control and harness, tested unit after installation. Unit is working properly and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Robstown, TX 78380
Adam
Job Details: 11/09/2022
Customer complaint of unit shaking during wash cycle not so much as listed complaint of unit moving in place. Inspection of unit shows no error codes. Running unit through test cycle Results in completely normal function. At that point I started to ask customer what she was washing and how much she was washing and she even stated when she washed just towels the unit did not shake or make quite as much noise. Video she has of unit shaking as well shes washing a mixed load of denim pants and shorts as well as T-shirts. I did advise customer on how important it is to separate laundry in order to have even balanced loads also covered proper soap amount as well as Load and cycle selection. Customer instruct. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Corpus Christi, TX 78415
John L.
Job Details: 11/09/2022
Inspected unit, ran test to determine issue. Noise coming from under unit. Checked and found belt and cam issue, cam was loose. This caused belt to slip and cam splines to grind causing noises. Replaced components and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Victoria, TX 77904
Michael
Job Details: 11/09/2022
The customer said he had extended warranty. I advised him that it was not dispatched properly, we need an authorization from them, otherwise I would need to charge him the fees to service the appliance. He will call them back to schedule it properly
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Victoria, TX 77901
Michael
Job Details: 11/09/2022
The light underneath wasnt coming on, bad bulb and switch, changed both out, the light comes on but unable to change settings. Installed new control, plugged the appliance in and tested the mw, the light is working properly and appliances is heating and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMEB00
Near Victoria, TX 77901
Michael
Job Details: 11/09/2022
The customer said milk, orange juice, eggs, vegetables are freezing in the RC even if she lowers the temperature. The juice carton was completely solid. I tested the temperature, which was set on recommended setting, its between 36-38 degrees which is normal at this time. I went into diagnostics, everything is checking out, no error codes. The customer is insisting something is wrong, I went ahead and ordered the control and thermostat, rescheduled the customer ; ordrng 1 W11436574 (Control) and 1 W11438736 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Victoria, TX 77901
Michael
Job Details: 11/09/2022
Installed new outer hose, and tested the unit but then all the water came out from underneath.p when it drained I looked underneath and found the inner hose now has 2 holes in it. The customer said he really needs the appliance, I found one at a local appliance store the customer agreed to purchase. Installed the inner hose, tested the appliance, no longer leaking water and work normal ; schdld next appmnt for 11/14 MON !
We serviced a
AMANA RANGE
Model AER6303MFS1
Near Victoria, TX 77905
Michael
Job Details: 11/09/2022
Installed new inf-switch, plugged the appliance in and turned on the burner, the element and switch are working normal