We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/29/2021
Installed adapter per techline recommendation. Customer will monitor issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/29/2021
Installed new pan and power supply. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78204
Jesus C.
Job Details: 11/29/2021
Tested unit. Found insulation blocking evap drain. Cleared insulation. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Cibolo, TX 78154
Shawn W.
Job Details: 11/29/2021
I tested the resistance of the evaporator thermistor at the main control and it had resistance and was not open. The control was also putting out the 5VDC required. The main control will need to be replaced. I replaced the UI and will reschedule the thermistors as a contingency. Our customer had to defrost the unit twice since my last visit.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78204
Sebastian
Job Details: 11/29/2021
Found at the front right and center burner or both losing the flame wind turn up to the high setting made adjustments as best as I can ordering pressure regulator. Along with caps two burners In a manifold just in case.
We serviced a
MAYTAG WASHER
Model MVWC6ESWW1
Near San Antonio, TX 78220
Chris S.
Job Details: 11/29/2021
Customer stated that washer not getting any water to it. found issue to be sensor replaced part. Tested unit everything working properly
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78221
Daniel
Job Details: 11/29/2021
order# 7732270407 Customer stated dryer was not giving off any heat. After inspection found thermal cutoff not giving continuity. Replaced thermal cut off and tested unit and unit is now functioning as designed and throwing heat as needed. ; used 1 279816 (HI-LIMIT TSTAT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Selma, TX 78154
Zachary
Job Details: 11/29/2021
Replaced separator assembly and dispenser is now working as designed. Let customer know this dispenser design does have some issues and there is not anything we can do to resolve them. I have called tech line before to express concern over these issues. Refrigerator is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78207
Drew
Job Details: 11/29/2021
Upon arrival called tech line spoke with Sterling. Received Sr #7732225962. Was told to verify proper temps. Also jumped the ice maker and valve to verify they were working. Per tech line verify the inlet isnt clogged with ice. Per tech line run tests on the door switch by taping it down and having customer monitor it for 48hrs. If problem goes away part #2177331 door shim is needed. If problem persists then control is needed; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near San Antonio, TX 78253
Drew
Job Details: 11/29/2021
Upon arrival motor assembly was broken, rescheduling all parts for soonest availability. ; schdld next appmnt for 12/14 TUE AM
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78240
Jim G.
Job Details: 11/29/2021
Replaced OWI and heater which was visibly damaged. Issue is resolved.
We serviced a
AMANA REFRIGERATOR
Model AFD2535FES12
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/29/2021
Previous visit found cracked filter housing & clogged filter head. Replaced filter housing & filter head & returned to operation. Unit tested good. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78233
Chris S.
Job Details: 11/29/2021
Replaced harness and evap motor. Tested unit everything working properly. Couldnt find lead worker so called customer to let him know everything is working properly. And to give it 24 hours to get to temperature. If customer calls back with same issue please order W11357371 and W11399425
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCED600GBL01
Near Boerne, TX 78006
Drew
Job Details: 11/29/2021
Ordering more foam tape as the roll didnt cover all needed parts, also ordering seal tape as glass is lifting. Customer is going to contact Lowes due to install issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/29/2021
I removed the console and back panel to replace the main control. The distributor sent the wrong control. Pictures included. I have reordered and Im sending the current own back as defective. The box looked questionable and ragged. I replaced the drain pump and tested. Same thing with the door locked and the drain constantly going. I replaced the lower wiring harness and tested. Same thing. We will need the main control. I called Whirlpool Tech Line and spoke with Sterling. We went over all other possibilities and all have been covered. Im ordering a console as a contingency.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Schertz, TX 78154
Zachary
Job Details: 11/29/2021
Replaced lid lock assembly, calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SZ04
Near San Antonio, TX 78245
Scott
Job Details: 11/29/2021
Changed out control but did not fix issue. Control was needed but found all kinds of items clogging up drain filter. After cleaning filter found that drain pump was damaged and needs to be replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Universal City, TX 78148
Zachary
Job Details: 11/29/2021
Replaced both friction sleeves, stoppers and service flap fasteners. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78249
Sebastian
Job Details: 11/29/2021
Found that there was heavy scale buildup on the nozzle exiting the icemaker water feed Cleared out scale after observing water chute completely off course tested unit again working as should
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78230
Drew
Job Details: 11/29/2021
New bin was ordered for cracked one. No further issues at this point
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ4
Near San Antonio, TX 78217
Shawn W.
Job Details: 11/29/2021
I uninstalled the microwave from the cabinet. I disassembled the panels and removed the fan. I found evidence that a critter of some sort came through the vent to the Ho e and chewed up the wiring harness to the blower fan and the plastic base below the connection. Pictures included. This is a repair that is not covered under warranty. I contacted Whirlpool Trade Care Team to document my findings SR# 7732028695.mJob complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS
Near Boerne, TX 78006
Colton B.
Job Details: 11/29/2021
Issue was no sound on oven. Reinserted connections on console, unit testing good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW
Near San Antonio, TX 78201
Jay
Job Details: 11/29/2021
Gave F1E1 full code. Ordering new control panel in accordance with tech sheet.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78230
Jim G.
Job Details: 11/29/2021
Deliver spray arm. I did not install.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Boerne, TX 78015
Colton B.
Job Details: 11/29/2021
Issue was unit not dispensing ice. Found a blockage in the auger shaft, removed blockage, unit tested good.
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near San Antonio, TX 78230
Drew
Job Details: 11/29/2021
Upon arrival replaced the cutoff and thermal sensor. Dryer was still not heating. Called tech line spoke with Joel and received Sr#7732347960. Per tech line customer needs to call and electrician to see about voltage under load. No further issues at this point. Customer will call back if electrical issue doesnt resolve the problem
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/29/2021
Last trip found left front and right front burners heating improperly. Replaced right front to resolve that issue. Upon opening LF element found new element damaged in packaging. Reordering element to resolve the issue. Scheduled for soonest availability
We serviced a
WHIRLPOOL WASHER
Model WTW8800YC0
Near San Antonio, TX 78232
Shawn W.
Job Details: 11/29/2021
Our customer has had some intermittent leaking on some cycles on the front left side. I looked under the unit for any obvious leaks or damage. I found that the Bolt Rotor Assembly was loose. I tightened the bolt and tested the unit in service diagnostics mode. I ran automatic test mode and I selected, no leaks. I ran all loads in manual test mode and inspected. No leaks. This unit is currently fully functional with no leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EBS04
Near San Antonio, TX 78230
Drew
Job Details: 11/29/2021
Replaced brackets, sliders, ice maker. Closing/sealing issue is no longer present. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Schertz, TX 78154
Chris S.
Job Details: 11/29/2021
Customer stated the door was sitting right on refrigerator side found it should be door faulty and/or seal. Also customer stated that bottom drawer on fridge side is not working right. Ordering drawer and door with gasket.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/29/2021
There were no errors in diagnostics. The actuator is intact. There is a wobbling that happens in high spin. With my level I was able to determine that he floor is uneven in multiple places. Picture included. With the nature of the screw in feet. They will be fighting this constantly. I cannot correct this, this is a construction issue. Our customer had the same problem with their previous machine that was replaced by Whirlpool. She did not have this problem with her second previous different model. The common denominator is a design not conducive to uneven flooring. We agreed that I would put new shocks in but I explained that this is very unlikely to solve the flooring problem.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78254
Scott
Job Details: 11/29/2021
Changed out dual infinite switch and tested with no further issues
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KHMS2050SBL1
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/29/2021
On call ahead customer stated todays service wasnt needed. Already had someone out and ordered parts.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402EPA01
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/29/2021
Tested unit. Found bail arm popped from ice maker. Reseated bail arm. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP7
Near San Antonio, TX 78216
Douglas H.
Job Details: 11/29/2021
Previous visit found deteriorated door gaskets on rc. Replaced both gaskets and used steam gun to form gaskets to cabinet. In the process of molding gaskets with steam gun, steam burned a hole in the right side door gasket. Ordering replacement for this gasket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Converse, TX 78109
Chris S.
Job Details: 11/29/2021
Customer stated that refrigerator was freezing on the left side. Told customer that had other customers have same issue and tech line I said to not put food that close to the wall also turned temperature up a little bit. Gonna order control board just in case.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Boerne, TX 78015
Colton B.
Job Details: 11/29/2021
Issue was a cracked filter cover on delivery. Ordering new filter cover and rescheduling.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78258
Jim G.
Job Details: 11/29/2021
I verified loose burner caps. Realigned. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78223
Daniel
Job Details: 11/29/2021
Customer reported dryer not getting power at all. After inspection found all fuses getting proper continuity. When checking the terminals found that unit was only getting the correct voltage every so often and and that when the chord was moved the dryer would turn off and on. Found faulty outlet and recommended customer to have a licensed electrician to take a look at the outlet. Other that that the unit itself is functioning as designed its just not getting the proper connection from the outlet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78212
Jay
Job Details: 11/29/2021
Replaced ice maker and container. Unit test ok.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78204
Jay
Job Details: 11/29/2021
Unit testing ok. Good heat and air. Dryer vent tube is crushed at a 90 degree preventing air flow.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/29/2021
Tested unit. Found wiring in harness broken. Will need new harness. And actuator.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Garden Ridge, TX 78266
Zachary
Job Details: 11/29/2021
Checked dishwasher, customer concern is sensor button on far left of console works intermittently. Found error code FcE3 which does not exist. Ran diagnostic cycle and all components working properly. No errors after cycle. Ordering console and control board to resolve issue. Console is OOS and will need to be scheduled when available.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS02
Near San Antonio, TX 78260
Jim G.
Job Details: 11/29/2021
Ive verified a faulty membrane however the UI control seems to be intermittently failing as well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Converse, TX 78109
Chris S.
Job Details: 11/29/2021
Replaced heating element tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/29/2021
Tested unit. F9E1. 86. Error. Found pump intermittently powering off and on. There is a break in lower harness. Will need to replace harness.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/29/2021
Tested unit. Found bad UI. Replaced UI. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Helotes, TX 78023
Scott
Job Details: 11/29/2021
Changed out top rack and track assemblys and had no further issues
We serviced a
FRGIDAIRE REFRIGERATOR
Model PLHS267ZDB2
Near San Antonio, TX 78209
Douglas H.
Job Details: 11/29/2021
Last trip found dispenser solenoid broken apart and not grounded properly, thought that was the only cause. After replacing solenoid, tested to find no action from auger motor. Checked for voltage to find auger motor only receiving 40 volts. Ordering dispenser control to resolve the issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Jim G.
Job Details: 11/29/2021
I verified that the water supply was attached to the cold valve. Advised to swap over. I verified proper heater function.
We serviced a
MAYTAG DRYER
Model MED6230RHW1
Near San Antonio, TX 78257
Colton B.
Job Details: 11/29/2021
Issue was a bad dryer leg. Replaced leg, unit tested good.
We serviced a
FRGIDAIRE DRYER
Model AEQ08000FE0
Near San Antonio, TX 78217
Jim G.
Job Details: 11/29/2021
Ive verified a faulty control and or display.
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL24IGX00
Near San Antonio, TX 78266
Zachary
Job Details: 11/29/2021
Replaced UI and icemaker. Let customer know to wait for a full bin to fill and discard before consumption.Separate issue, installed filter cap so customer can change out filters. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/29/2021
Installed new UI and control. Found control defective. Will not start cycle. Will need to order new control. Left original in unit. Will reschedule once part arrives. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYS6
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/29/2021
Our customer is having a rattling sound during various phases of the cycles. I ran diagnostics service cycle and received no errors. We tried to replicate the sound. It turned up in drain. There seemed to be debris stuck in the sump and motor. I drained the unit and used my wet vac to clear the drain the sump by removal the drain hose and drain pump. Tested fill, wash and drain Sr real times to confirm the noise and clog were removed. This unit is fully operational now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near San Antonio, TX 78253
Sebastian
Job Details: 11/29/2021
Customer complaint is that the motor would give out or they would have a problem completing a cycle I was unable to replicate the issue explain to customer that I would like them to run the unit twice in a row a couple of times and see if they are able to replicate the issue after the first run. This would indicate that the motor has an issue when it gets warmed up. Unit has never popped the breaker in customer hasnt used many times instructed customer on how to load soap they have a water softener so would be in their best interest to avoid using pods as they are the max load of soap in the unit did have a heavy amount of suds it is possible that the studs were causing an issue for the customer customer to monitor unit and call us back if needed
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Sebastian
Job Details: 11/29/2021
Customers concern is that the unit had a couple of instances where it did not turn off customer has since connected to Wi-Fi and they have not had the issue repeat there is a service pointer which indicates that this would be the fix to this issue if its happening returning with consul inside trim is the side trim was never installed for the customer which stops him from installing the unit correctly ordering side trim and hardware instructed customer that they may have to call Lynn to whirlpool to talk to their Wi-Fi people to figure out how to update the unit as I was unable to figure out how to do so through the manuals and options on the unit it appears that the unit auto updates.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78204
Sebastian
Job Details: 11/29/2021
Found at the front right and center burner or both losing the flame wind turn up to the high setting made adjustments as best as I can ordering pressure regulator. Along with caps two burners In a manifold just in case.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Port Lavaca, TX 77979
Michael
Job Details: 11/29/2021
Installed new ice maker, the ice maker and appliance are working normal
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
Adam
Job Details: 11/29/2021
Customer complaint unit no longer drying. Inspection of unit shows thermal cut off unresponsive. Replace component with truck stock part. Tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Portland, TX 78374
Adam
Job Details: 11/29/2021
Customer complaint of icemaker not working. Inspection of unit shows water has overflowed icemaker which in turn is causing large chunks of ice to form. Icemaker has lost home position and will not run a harvest. Replaced icemaker tested unit issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
Adam
Job Details: 11/29/2021
Replaced both control board and spark module tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Refugio, TX 78377
Michael
Job Details: 11/29/2021
There was water in the tub, removed the water, Installed drain pump, tested it manually, drained the rest of the water in the tub. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near San Antonio, TX 78248
Shawn W.
Job Details: 11/24/2021
I removed the door and front panel, then removed the duel fuel gas range from the cabinet and removed the back panels and replaced the main control and replaced the temperature sensor. I tested unit on convect bake and the convection fan is now working due to the new control. I preheated the oven with convection to 400 degrees F and found that it reached temperature now on my thermocouple and started cycling but the red indicator light NR er changed from red. It cycled a few times and never reached the temperature according to the control board and sensor. I looked to see tested the unit on regular bake and preheated to 425 degrees F and it reached temperature. I spoke with Kurt, Senior Technician at Whirlpool. He recommended preheats of 30 minute for a 36 inch oven. He confirmed my findings that this unit does not have a calibration. The only other device that would affect this failure to turn off the red light on the convection is the user interface. I will order and replace. SR#7732324825. In the meantime the unit is fully functional for cooking. Install user interface and test. If same thing happens on the convect bake it will be check mate with the Senior Technicians at Whirlpool and the design from the manufacturer. Call Tech line if this does not fix the issue and document for resolution.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/24/2021
Our customers ice maker and ice dispense is working but intermittently it will not. Our customer said the arm was getting stuck. I replaced the ice maker and tested unit. It is harvesting and filling. This unit is fully operational now.
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDE3
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/24/2021
I spoke with our customer about her situation and provided her a rough estimate before I got started. The amount is cost prohibitive. She has de died to buy new. No charge to our customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/24/2021
Our customer was experiencing a problem with the refrigerator not producing and or dispensing ice. They had had a power outage and they had once taken out the bin to fill up a cooler. They had noticed that the on/off switch had turned off. It perhaps became turned off by a stray ice cube when the bin was removed. This unit had a full bin of ice. The ice maker is now working as designed. I explained to our customer that the bin needs to be fully seated and explained that if they have a problem with ice production after a power outage our otherwise that rebooting the unit through removing the power can reset the unit kind of like rebooting a computer because of the electronics involved. Customer Instruct.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Corpus Christi, TX 78418
John L.
Job Details: 11/24/2021
Inspected unit, unit is getting power but does not power on. Control board dead, will need to replace boards and latch to resolve issues.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Orange Grove, TX 78372
Adam
Job Details: 11/24/2021
F7e1 tachometer. sr#7732324601. Customer complaint of unit not working. Call tech line to get some answers on error codes resulting in two different ones. One is unbalanced load the second is shifter faults or tachometer miscommunication/not responding. Will need to replace control board and actuator to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Corpus Christi, TX 78418
John L.
Job Details: 11/24/2021
Inspected unit, found issue with suspension. Suspension has to much bounce and play, will need to be replaced to resolve.
We serviced a
JENN-AIR OVEN
Model JDS9860AAB
Near Port Aransas, TX 78373
John L.
Job Details: 11/24/2021
F1E7 membrane disconnected, checked ribbon wire for any breaks or shorts. None found, will need to replace control panel to resolve this issue.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW
Near Port Aransas, TX 78373
John L.
Job Details: 11/24/2021
Installed compressor, vacuumed and charged unit. Charged unit with 4.6 ounces of refrigerant. Pressure stabilized and are normal, no abnormal sound coming from unit. Issue has been resolved.
We serviced a
WHIRLPOOL RANGE
Model JES9800CAS00
Near Port Aransas, TX 78373
John L.
Job Details: 11/24/2021
Installed switch, issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Bloomington, TX 77905
Michael
Job Details: 11/24/2021
Installed elements, turned them on, the elements are heating and working normal
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW
Near Victoria, TX 77905
Michael
Job Details: 11/24/2021
I had already diagnosed the appliance when I worked on the dryer. The suspension is bad and needs to be replaced, ordered the part and rescheduled the customer
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77905
Michael
Job Details: 11/24/2021
The customer said the appliance is making a loud grinding noise when its draining and spinning. I couldnt duplicate the noise, everything sounds normal. I asked the customer to put some clothes in and start a wash cycle. Its agitating properly, no abnormal or grinding noises, canceled the wash cycle and put it on drain and spin, the appliance is draining and spinning but I can hear a rattling noise underneath. Got underneath the appliance and removed the shield, found white dust, replaced the clutch pulley, the teeth are eaten up, installed CAM assembly from TS, calibrated the appliance and tested the spin cycle, its getting up to speed and no longer making the rattling noise, the appliance is working normal.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77901
Michael
Job Details: 11/24/2021
Installed the control, calibrated and performed a diagnostics test, completed with no issues or error codes. Started a wash cycle, it wouldnt advance and tried to spin with tub full of water. Installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes. Started a wash cycle again and the the appliance is agitating, advancing and working normal.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS00
Near Victoria, TX 77904
Michael
Job Details: 11/24/2021
The customer said it doesnt power on, I pulled the appliance out and plugged the appliance into the pump, the appliance powered on. It started its first cycle and when the water was draining the appliance powered off, the drain pump needs to be replaced, the wrong pump was ordered, ordered the drain pump assembly and rescheduled the customer.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Ingleside, TX 78362
John L.
Job Details: 11/24/2021
Inspected unit, unit had one code for motor fault. Tested motor for any issues motor spins and agitates as it should. Cleared out codes, issue on this unit has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Victoria, TX 77904
Michael
Job Details: 11/24/2021
Installed new control, ran diagnostics, completed with no issues or error codes, the appliance is heating and working normal
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Victoria, TX 77904
Michael
Job Details: 11/24/2021
Installed the new control, it solved the oven issue but the cooktop hot light was still on. I found the FR switch was bad, installed one from TS part WP3149404. The cooktop hot light is no longer on, the appliance is working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/24/2021
Our customer is having a problem with the dishes drying. They are using rinse aid. I ran the unit through diagnostics and there are no errors. I ran service diagnostics cycle and was able to show our customer that the heating circuit is working. We likely have a stick relay in the control. Im ordering a high limit thermostat as a contingency as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/24/2021
Our customer is having problems with the refrigerator doors sticking and not opening smoothly. This is causing the actual bins to become damaged on the top ledges where the bin ties in with rails. These are definitely not functioning as designed and will need to be replaced. I have noticed a couple technical writer problems on the parts list that is identifying a led module as a shelf and one of the drawer shelves does not look like it actually is or we have the wrong part in the unit. All the shelves and drawers related to a drawer bin will need to be replaced due to damage and improper functionality. Parts ordered.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Schertz, TX 78108
Zachary
Job Details: 11/24/2021
Checked washer, issue is not agitating or finishing wash. Found faulty actuator popped off splutch. Replaced actuator per service pointer. Calibrated and tested washer no other issues or error codes found. Washer is now working as designed.; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model KICU569XBL
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/24/2021
Customer out of town, rescheduling for December 1st. ; schdld next appmnt for 12/1 WED !
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 11/24/2021
Found that the door lock is broken it appears to be shorted as a unit wants to fill up even with the door open ordering main control lid lock simply also found is F 11 error code which is unless it usually meaning the error is related to the control. Ordering latch assembly and control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Converse, TX 78109
Chris S.
Job Details: 11/24/2021
Customer stated that refrigerator keeps tripping. Found issue to be faulty control board.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Timberwood Park, TX 78258
Douglas H.
Job Details: 11/24/2021
Previous visit discovered faulty heater and vent assembly. Replaced heater & vent assembly to resolve issues. Unit tested good. No further issues at this time.
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5536AAS3
Near Boerne, TX 78015
Scott
Job Details: 11/24/2021
Changed out module and tested with no further issues.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Schertz, TX 78154
Zachary
Job Details: 11/24/2021
Replaced door with little change. Functionally it closed better but still hangs low right. Didnt notice on prior visit but there is damage to the cavity above and below switches. Called tech line and spoke with Chris SR# 7732326267. Determined it is unrepairable. Gave customer, WP Customer Relations number and should be handled by WP going forward.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78224
Daniel
Job Details: 11/24/2021
Customer reported fabric softener not dispensing. After inspection found fabric softer tray empty. Added fabric softener and tested in component activation. Fabric softener is dispensing as designed. Tested unit in diagnostic cycle and everything is working as it should. Instructed customers care giver on proper loading and adding amount of the fabric softener. Also showed her on how to open fabric softener tray to be able to add more.
We serviced a
WHIRLPOOL DRYER
Model CEM2745Q1
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/24/2021
Tested unit. Spring on coin slot damaged. Will need new coin slot.
We serviced a
KITCHEN AID RANGE
Model KFDC558JMH
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/24/2021
Issue was inaccurate heat in ovens. Replaced both control, unit tested good. Temperature stayed within 10 degrees on either side of the set temperature.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fredericksburg, TX 78624
Drew
Job Details: 11/24/2021
Upon arrival found multiple issues. Unit continued to beep over and over. Ordering control for that issue. Once unit was running water was not present for the beginning ordering float switch and fill valve for that issue. Motor sounded really bad once water was present ordering new one for that issue. Customer would like soonest availability for next visit .
We serviced a
KITCHEN AID RANGE
Model KGRS505X
Near San Antonio, TX 78212
Jesus C.
Job Details: 11/24/2021
Tested unit. Igniter not working. Replaced igniter. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Converse, TX 78109
Chris S.
Job Details: 11/24/2021
Customer stated the oven was not working and control board read error code. That should be faulty control board replaced control board tester unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Zachary
Job Details: 11/24/2021
Checked refrigerator, customer is still unhappy with design of dispenser that causes excessive water to overflow down front of freezer door. Ice cubes get caught in ice door and if not cleared create excessive amount of water. Have had other customers with same complaints but refrigerator is working as designed. Called tech line and spoke with TJ- SR# 7732324899. Got documented and gave customer, WP customer relations number.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Sebastian
Job Details: 11/24/2021
F11 f34, codes listed or related to a troubleshooting service pointer indicating that the control board is acting up ordering control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/24/2021
Contacted techline per notes and reoccurring issues, spoke with Steve. Explained the situation. He had us check a bunch of thing things to find the rc door gasket not sealing properly, and stated to seal liner to cavity with RTV. Sr 7732326866. Cleared ice build and sealed unit with RTV per techline. Unit testing good now. No further issues at this point. Advised customer of 24 hrs RTV set period
We serviced a
[UIS # 62263] WASHER
Model n/a
Near San Antonio, TX 78238
Sebastian
Job Details: 11/24/2021
Was unable to get unit into diagnostics It is going to need a control and a water valve most likely just control. Part on back order parts team to reach out.