We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/09/2022
Tested unit. Not heating. Found bad thermal cutoff. 75 labor. Need to replace thermal switch.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 03/09/2022
Customer indicated that there was a faint squeaking in agitation cycles. I could find not issues with machine. There were no stored error codes or unusual sounds during any cycle. I have asked that customer take video is at all possible to pinpoint the issue should it arise again. I have recalibrated the machine in the meantime.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78240
S
Job Details: 03/09/2022
Upon arrival customer stated unit would not heat. Upon testing verified a faulty thermal fuse and thermostat. Replaced parts with truck stock and tested unit. Unit functions as designed. No further issues at this point.; used 1 3977767 (Thermostat), and 1 3392519 (Thermal fuse.) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM01
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/09/2022
Our customers FC LED went out of specifications. I replaced the LED with a new one. The unit lighting is now fully functional.
We serviced a
QUASAR MICROWAVE OVEN
Model MQ7785YW
Near San Antonio, TX 78239
Daniel
Job Details: 03/09/2022
Customer reported microwave not working. After multiple inspections found that microwave was stuck in the clock setting to change time. Adjusted clock to correct time. Microwave now is able to start up. Tested microwave multiple times. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB05
Near Fredericksburg, TX 78624
Drew
Job Details: 03/09/2022
Upon arrival verified the freezer door was needed. Part is OOS.; ordrng 1 12977878BQ (dor-fip) and 1 W10436252 (frz door gasket(blk))
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Fredericksburg, TX 78624
Drew
Job Details: 03/09/2022
Upon arrival found the new panel to be cracked. Ordering another.; ordrng 1 W10645847 (panl-cntrl)
We serviced a
KITCHEN AID RANGE
Model KFDC558JMH
Near Fredericksburg, TX 78624
Drew
Job Details: 03/09/2022
Installed burner head, manifold, and orifice to resolve all issues. Unit is now functioning as designed. No further issues at this point
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Fredericksburg, TX 78624
Drew
Job Details: 03/09/2022
Replaced heating element as part of recall. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78230
Drew
Job Details: 03/09/2022
Upon arrival called tech line spoke with Steve received sr#7733139976. Found issue to be ice maker and inlet valve, replace both parts and no further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/09/2022
Complaint is that breaker will trip intermittently once or twice a week. Called tech line. Max amp draw is 4 amps when heater energized. Tech line suggest customer has a weak breaker. Suggest customer replace breaker. Unit is working as designed. Job complete. Sr 7733117431
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCED606GSS01
Near Helotes, TX 78023
Sebastian
Job Details: 03/09/2022
Found the glass portion to be partially separated from the bracket which is causing the popping noise Im verified on the other corners at the bracket is sealed to the glass portion must replace glass top assembly to resolve this issue ordering bezels; ordrng 1 W11051487 (Glass Top) and 6 W10853046 (Bezel)s and 1 WP8286642 (Seal/tape)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78224
Jay
Job Details: 03/09/2022
Customer states it wasnt working properly. Customer ordered and replaced wire harness already. Tested unit and working properly.
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/09/2022
Customer stated unit started flashing f9e1 long drain during cycle. Found cause to be faulty drain pump as the impeller broke off the shaft. Replaced drain pump to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Schertz, TX 78108
Chris S.
Job Details: 03/09/2022
Customer stated the freezing light went out again. Furnish to be faulty LED module re-ordering lights.; ordrng 2 W10695459 (module)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near San Antonio, TX 78233
Daniel
Job Details: 03/09/2022
Customer reported unit not cooling. Upon arrival found unit at room temperature with no cool at all. Replaced start device with one I had in truck stock. Compressor now kicked on and cool air is flowing through unit. Advised customer to wait about 48 hours for refrigerator to get to correct temperature before putting food back in. Unit now functioning as designed. ; used 1 8201786 (START DEVICE) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78255
Sebastian
Job Details: 03/09/2022
Found that the ice seems to be melting and refreezing after the fact the icemaker does not appear to be leaking or overfilling ordering gaskets for the icemaker also found that in test mode the icebox fan is not producing any air ordering icebox fan as well; ordrng 1 WPW10291905 (Seal) and 1 WPW10280988 (Gasket rear supply) and 1 WPW10320706 (Gasket rear return) and 1 W10846539 (Icebox fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY07
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/09/2022
Customer stated ice maker would not work for days at a time after losing power for a few hours. Found cause to be ice maker motor stalling. Replaced ice maker to resolve the issue. Unit functioning properly now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near San Antonio, TX 78239
Douglas H.
Job Details: 03/09/2022
Customer stated unit not cooling properly after repair. Tested unit to find issue with new compressor that was just installed also found 3way valve not functioning properly. Temps were good in rc compartment and freezer was too warm. Ordering compressor and 3way valve to resolve the issues. Both parts oos ; ordrng 1 W11025999 (Compressor) and 1 W11594657 (3way valve)
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near San Antonio, TX 78218
Daniel
Job Details: 03/09/2022
Customer reported clothes still coming out damp/wet when in the dry cycle. Called techline. Checked for error codes and found none. Techline had me run a test to see if clothes were hitting the sensors when in use. Towels were riding towards the front of the dryer. Techline stated to adjust the legs to where the clothes get fed towards the back so they can hit the sensors. Techline also stated they did not have the proper vent installed. Customer had a spring aluminum accordion style vent and techline stated a solid metal vent was needed on the unit for best venting and for safety issues. Tested heat coming out of dryer when in delicate mode and dryer was giving out the proper heat. Adjusted legs and told customer about the new vent she would need. Customer also stated the vent goes out through the roof. I let her know worst case it could possibly be clogged and need cleaning. Other than that unit is functioning as designed and heating as needed.SR 7733140511
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Schertz, TX 78154
Chris S.
Job Details: 03/09/2022
Customer stated dishwasher was given an F2 E2 error code. Replaced UI housing tested unit everything working as I now no further issues
We serviced a
MAYTAG WALLOVEN
Model MEW9630AS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/09/2022
I removed the unit partially from the cabinet, installed the new thermal fuse. Tested unit. It is now powering on and heating as designed.on the upper oven but not on the lower oven. We will need to replace the TOD.; ordrng 1 WP4449751 (TOD)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near San Antonio, TX 78230
Sebastian
Job Details: 03/09/2022
Found that products on the front left-hand side of the unit do appear to be frozen found a temperature in freezer of one to 2? running at normal temps ordering damper and thermistor for refrigerator also ordering gasket for freezer section to resolve oyster issue as the gasket looks to be very rough also found that switch for the left-hand side door is broken; ordrng 1 W10316760 (Thermistor rs) and 1 WPW10436253 (Gasket) and 1 WPW10196393 (Damper) and 1 W11396033 (Switch)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near San Antonio, TX 78216
Jim G.
Job Details: 03/09/2022
No error codes present. I verified voltage to element and 12ohm resistance. It is the upgraded version. I educated on use of rinse aid. No further issues. Also installed unit properly as a courtesy. Used wire tie to secure ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Converse, TX 78109
Chris S.
Job Details: 03/09/2022
Replace LED module tested and everything working as designed no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Victoria, TX 77904
Michael
Job Details: 03/09/2022
The tub was full of water on arrival. Plugged the appliance in and it wouldnt do anything, no error codes, the drain pump is not activating. I empty the tub with my shop vac, no obstruction in the drain pump, put it back in place and tried to do a drain and spin, it locked and looked like it was going to start but nothing happened. Ordered the control, console and drain pump. ; ordrng 1 W11399437 (Pump) and 1 W11406492 (Control-Pnl) and 1 W11519742 (Control)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Mathis, TX 78368
Adam
Job Details: 03/09/2022
Customer complaint of unit Making thumping noise during operation. Inspection of unit shows support roller has failed. Replaced rollers tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Victoria, TX 77904
Michael
Job Details: 03/09/2022
F5E1 lid lock failure, F7E0 loss of power, cleared error codes, tested the lock, the latch has failed , needs to be replaced. Installed new latch, calibrated the appliance and ran diagnostics, the appliance is locking and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHW00
Near Corpus Christi, TX 78411
John L.
Job Details: 03/09/2022
Inspected unit, ran a temperature check and you are is working and is in proper temperature range. Spoke with maintenance personnel and was told that issue began when staff started loading unit. Maintenance explained that staff is possibly overfilling unit and this is leading to the issues. Tell maintenance that thats most likely the issue, and that overloading unit can cause failures within thermostats. Will order and replace thermostats within unit resolve any cooling issues.; ordrng 1 W10911770 (harns-wire) and 1 W10903996 (diffuser) and 1 W10384183 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Corpus Christi, TX 78411
John L.
Job Details: 03/09/2022
Installed icemaker and control, tested after installation. Ice maker sounds normal or as normal as they can be and issue on this unit has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Corpus Christi, TX 78411
John L.
Job Details: 03/09/2022
Inspected unit, found issue to be with control board and panel. Panel will function at random occasions but will not do much as only a few buttons have functions. Unable to get unit into diagnostics mode as all buttons do not function. Will need to replace panel and control to resolve issues.; ordrng 1 W10918487 (housing-ui) and 1 W11170182 (cntrl-elec) and 1 W10566903 (wire)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS04
Near Corpus Christi, TX 78418
John L.
Job Details: 03/09/2022
Install tube and valve, water is flowing and issue has been resolved.
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Port Aransas, TX 78373
John L.
Job Details: 03/09/2022
0910Igniter constantly sparks for small burners only, issue with ignition module. Will need to replace to resolve issue. ordrng 1 W10475147 (module-spk)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Victoria, TX 77901
Michael
Job Details: 03/09/2022
Installed the bracket feed tube and spray arm, the tube wouldnt fall in place. I noticed the tub in the back is bashed in. I advised the customer that the tub would need to be ordered, no ETA, I removed the top rack to allow the top sprayer to work properly. F2E1 stuck key error code, cleared error code. Ran a diagnostics test, completed with no issues or error error codes, the appliance is working normal but the tub is damaged. The customer wants it replaced, gave her whirlpool customer service number. Ordered the tub, please reschedule when it comes in. ; ordrng 1 WPW10681506 (Tub)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Victoria, TX 77901
Michael
Job Details: 03/09/2022
As I was installing the control, it didnt match up. The part number on the box is correct W11116592 but the control in the box is W10916478. Unable to complete repair due to wrong part, ordered the control again and rescheduled the customer.; ordrng 1 W11116592 (Control)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS
Near Corpus Christi, TX 78413
John L.
Job Details: 03/09/2022
Inspected unit, found compressor has begun to under perform. Found unit is dry of refrigerant, has leaked out somewhere. Attempted to charge unit, but compressor will not pull Freon. Will need to replace compressor and one of the evaporators as the leak most likely occurred in one of them. Ordering components in order to repair unit.; rqstng P&A on 1 W11035765 (evaporator) and 1 W10248589 (evaporator) and 1 W10756020 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXVQ00
Near Victoria, TX 77901
Michael
Job Details: 03/09/2022
Installed the new filter housing and tied everything back in. Turned the water on and plug the appliance in, tested the water dispenser, there is good water pressure and working normal, ice maker is working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77901
Michael
Job Details: 03/09/2022
I went through the parts list and realized I didnt order the inner drain hose, also noticed the outer drain hose has holes in it. Ordered both hoses and rescheduled the customer ; ordrng 1 W10899966 (Hose) and 1 W11244231 (Hose)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Victoria, TX 77905
Michael
Job Details: 03/09/2022
Installed new wash plate and hub, calibrated and performed a diagnostics test, and no issues or error codes, the appliance is working normal
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Odem, TX 78370
Adam
Job Details: 03/09/2022
Customer complaint of unit tripping breaker every time its turned on. inspection of unit shows junction box where power cord meets harness was fried all connections were missedran. Order power cable to resolve issue; ordrng 1 4317824 (Power cord kit)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Runge, TX 78151
Michael
Job Details: 03/09/2022
The customers said its not spinning out all the water from the clothes and doesnt fill with very much water. F8E1 long fill/no fill, F2E1 stuck key error codes, cleared error codes. Tested the inlet valve, cold side doesnt have water pressure and the it continues to drip water into the tub. Installed a new inlet valve from TS, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal ; used 1 W11038689 (Valve) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hollins, VA 24019
Uriah B.
Job Details: 03/09/2022
Actuator disengaged. Replaced actuator. All checks ok. ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL WASHER
Model WDT750SAHZ0
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/09/2022
Cx nacelles.
We serviced a
MAYTAG KITCHEN
Model MDB4949SKZ0
Near Vinton, VA 24179
Uriah B.
Job Details: 03/09/2022
"replaced heater element, per service pointer and special project S17304"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Hollins, VA 24019
Uriah B.
Job Details: 03/09/2022
Replaced freezer module which was dead. All operations checks ok. ; used 1 W10695459 (Led module) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Salem, VA 24153
Uriah B.
Job Details: 03/09/2022
Reset unit. Checked all operations. Found error codes regarding out of balance issues. Adjusted feet. Adjusted drain hose. ; used 2 Wp8567668 (Tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Roanoke, VA 24014
Uriah B.
Job Details: 03/09/2022
Unit operating ok. Cx is in Apt 14
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Salem, VA 24153
Uriah B.
Job Details: 03/09/2022
"Drive hub stripped. Replaced hub with stock. Ran checks, all ok. ; used 1 W10528947 from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/09/2022
Needs pump and motor. ; pckd up 1 W11025157 (Pump and motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elliston, VA 24087
Uriah B.
Job Details: 03/09/2022
Leaking from supply hose connection. Tightened connection. All checks ok.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/09/2022
Found dryer drum not rotating uniformly. Adjusted the drum and ran checks. All checks ok. ; used 1 Wp8567668 (Tie) from stock
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Odem, TX 78370
Michael
Job Details: 03/08/2022
The console is not allowing me to do anything, this is possibly a software issue in the console. Ordered part and rescheduled the customer. ; ordrng 1 W11400283 (Console)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Bulverde, TX 78163
Jim G.
Job Details: 03/08/2022
I found not fault but did notice that the heat dial was at lowest. Checked voltage.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Aransas Pass, TX 78336
John L.
Job Details: 03/08/2022
Install drain hose, tested unit after installation unit is working with that issue. Problem resolved.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Bulverde, TX 78163
Jim G.
Job Details: 03/08/2022
I found no issues with the machine. The heating element functioned as designed. Checked for obstructions to the venting. Used wire tie to secure. No other issues at this time. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Corpus Christi, TX 78414
John L.
Job Details: 03/08/2022
Inspected unit, found issue to be with light module. Replaced module and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Schertz, TX 78154
Chris S.
Job Details: 03/08/2022
Stated door wasnt sitting right and was leaving still open. Found issue to be door faulty replace door test and everything working great.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Aransas Pass, TX 78336
Michael
Job Details: 03/08/2022
The appliance was disconnected on arrival, plugged the appliance into a kill a watt meter, the compressor amps jumped up to 9.0 amps and cut off twice, turned on the the 3rd time and leveled off at .65 amps, the compressor has a rattling noise. The evaporator fan is working normal and the customers didnt see the evaporator freeze up, the compressor needs to be replaced, sealed system issue. The customer also said it was leaking water in the back, found the water tube wasnt inserted properly at the inlet valve, corrected the problem and tested the ice maker, water no longer shooting out when the ice maker calls for water. Please reschedule with a sealed system technician ; ordrng 1 W11126760 (Compressor)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/08/2022
Customer stated the softener comes out when dispenser is taking out detergent. Found it should be cracked on softer side ordering dispenser tray and control board just in case.; ordrng 1 W11162440 (cntrl-elec) and 1 W10919352 (drawer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM05
Near Corpus Christi, TX 78412
Adam
Job Details: 03/08/2022
P.O.C. Andrew hill 832-859-2877 .Apt4015. Customer complaint of cosmetic dent damage on both right and left hand doors. Will need to replace both right and left hand doors to resolve issue. ; ordrng 1 W10651576 (dor-fip) and 1 W10511972 (nameplate) and 1 W10795740 (dor-fip)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78254
Sebastian
Job Details: 03/08/2022
Replaced control tested unit all functioning as it should. Confirmed with tech line that unit does have an extra year of warranty through the builder as it is Meritage homes
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78412
Adam
Job Details: 03/08/2022
Customer complaint of unit leaving clothes soaking wet at end of cycle. Inspection of unit shows error code for unbalanced load. Manually testing functions hot and cold water drain pump agitate and spin also excellent functionality. Calibrated unit ran verification cycle no issues found unit runs as designed. After speaking with customer and going over proper load size and washing techniques such as separating Separating loads and selecting cycle issue resolved. Customer instruct
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/08/2022
Complaint is intermittent noise issues. Tested unit. Ran all fans, compressor ice maker and water valve. Could not duplicate noise issues. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bishop, TX 78343
Adam
Job Details: 03/08/2022
Customer complaint of unit leaking. There is a service footer in regards to heating element because of this problem but further investigation shows that one of the hoses from the motor is causing the leak. Also because heating element is a service pointer I will be replacing that as well. Ordering heating element and some motor to resolve the issue.; ordrng 1 W11197948 (Pump and motor)
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KHMS2056SSS3
Near San Antonio, TX 78255
Sebastian
Job Details: 03/08/2022
Changed magnetron and inverter Tested and working as it should
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Refugio, TX 78377
Michael
Job Details: 03/08/2022
The basket started to bounce when I tested the spin cycle. Installed new suspension, calibrate and tested the high speed spin cycle, the appliance is spinning properly and working normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Douglas H.
Job Details: 03/08/2022
Customer stated unit leaking. Found cause to be due to heater element bushings eroded. Replaced element to resolve the issue. This repair completely covered by s-code S17304.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Corpus Christi, TX 78414
John L.
Job Details: 03/08/2022
Installed console onto unit, tested unit after installation. Unit has regained function and issue has been resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Boerne, TX 78015
Drew
Job Details: 03/08/2022
Ice maker gave me e5 error code indicating bad thermistor. Replaced the ice maker and explained the ice making period of 24-72 hrs. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHW
Near Kingsville, TX 78363
Adam
Job Details: 03/08/2022
Install drain pump tested unit issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78244
Daniel
Job Details: 03/08/2022
Customer reported damaged/defective door seal on dryer. Upon arrival found door seal completely removed and torn. Ordering new door seal. Will return with part to repair. ; ordrd 1 W10906683 (Door seal)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78218
Chris S.
Job Details: 03/08/2022
Customer stated burners on cooktop side wasnt working it would turn on and then turn off the take too long to turn back on ordering all burners for repair.; ordrng 2 W11396792 (Burners)s and 2 W11396790 (Rr lf burner)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Bulverde, TX 78163
Jim G.
Job Details: 03/08/2022
I verify a frayed harness with in freezer which is causing voltage issues. A new door is needed. ; ordrng 1 LW11202405 (Freezer door (stainless steel))
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Converse, TX 78109
Daniel
Job Details: 03/08/2022
Customers reported dishwasher not heating properly. Upon arrival found that rinse aid was completely empty. Customer had stated she had just bought a bottle so we filled it up. Customer also stated that it felt like the water was super cold and she was not feeling any steam when she would open up unit. Let water run in sink till hot then I tested unit. When opening unit could feel steam. Let customer know that in some cases its best to let water run hot in the sink before starting a wash. Also informed customer that for the best dry the rinse aid should always remain full. Unit functioning as designed. Found no issues
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boerne, TX 78006
Sebastian
Job Details: 03/08/2022
Replace control found that the motor was still unresponsive went ahead and change that motor unit working as it should check for leaks good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bulverde, TX 78163
Jim G.
Job Details: 03/08/2022
I verify a frayed harness with in freezer which is causing voltage issues. A new door is needed. ; ordrng 1 LW11202405 (Freezer door (stainless steel))
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/08/2022
Our customer is having intermittent problems with draining. I found the unit is filling, washing and draining but the drain hose is not looped up. I fixed this and secured it with two zip ties. WPW10339879. This dishwasher is fully functioning as designed now. ; used 2 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/08/2022
Temperatures are 41 F in the RC and -9 in the FC. Model Number: KRFF507ESS01 Serial Number : K70901182. Temperatures are set at the correct manufacture settings. The FC LED is out but all the other lights are working. The center panel deli UI is out. On test 3 for evaporator fan, I found that the damper is not opening and closing and that there is an ice sheet built up on the bottom of the RC below the deli drawer. We could have a clogged or collapsed drain line. The ice box fan is working. No error codes on test 56 for ice maker. On test 57 the ice maker did harvest but no ice came out. On test 45 for ice maker water fill test. I could hear the valve initiating but no water came out. We likely have a frozen line. The fill tube heater test 19 passed at P2-6 wrt P1-2. On test 58 for ice maker heater it passed at the P1-2 wrt P12-6. Everything is passing for ice maker production except that no water is getting inside the ice maker and the damper is not opening and closing. I tried to contact Senior Technicians at Whirlpool to validate. Two dropped calls. I will need to contact the, later. Technical Service Pointer #: W11092686F Action Required: MandatoryRelease Date: July, 2020 KitchenAid, Jenn-Air, Maytag and Whirlpool French Door Refrigerators/Frost Build Up On Evaporator. Use S16360 to cover labor only. Possible Concern: It is possible that consumers may experience frost, or hard ice, forming on the front area of the Refrigerator Compartment (RC). Customers may also have water pooling or evaporator drain issues leading to a no cool situation or slow ice production. These concerns have multiple potential causes and corrections. Correction: Order service kit W11457241 for parts referenced below, then proceed through all correction steps listed. This unit has a bowed drain pan. I defrosted the ice sheet and was able to get a slight drainage of the freshfood section drain. I do not think we have a collapsed or shifted drain line yet. I put the unit on 8 hour defrost mode S suggested in the service pointer. I tested the water fill and it is now I frozen and the ice maker filled with water. Our customers should see some ice production in about 2 hours. Parts ordered. The clamps and evaporator cover are a contingency and will likely not be needed. We will adjust the cost if these contingency parts are not needed. ordrng 1 W11457241 (Pan Drip) and 2 W11456069 (Clamp)s and 1 WPW10501260 (Evaporator Cover)
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KECC604BSS00
Near Kerrville, TX 78028
Garry
Job Details: 03/08/2022
Customer complaint of cooktop hot surface light remaining on constantly, even when all switches in off position. Confirmed complaint and discovered that Infinite Switch (WPW10462778) was at fault. Replaced Infinite Switch and returned to operation. Unit is now functioning as designed, job complete. No further issues at this time.
We serviced a
MAYTAG DRYER
Model MEDB980BG0
Near Kerrville, TX 78028
Garry
Job Details: 03/08/2022
Customer complaint of dryer making loud screeching sound. Found issue to be worn rollers & idler pulley. Replaced Drum Rollers (WPW10314173) and Idler Pulley (WPW10547292) and returned unit to operation. Unit testing good, job complete. No further issues at this time. ; used 1 WPW10314173 (Drum roller) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Kerrville, TX 78028
Garry
Job Details: 03/08/2022
Customer complaint of washer leaving clothes too wet at end of cycle. Found the following stored fault codes: F7E6 (Motor Fault) F0E2 (Oversuds) F7E7 (Motor Unable to Reach Target RPM). Discovered problem to be faulty Shift Actuator (W10913953) and Cam (W10721967). Replaced Shift Actuator & Cam to resolve issues. Unit testing good, job complete. No further issues at this time. ; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Kerrville, TX 78028
Garry
Job Details: 03/08/2022
Customer complaint of missing parts from left RC door. Found problem to be missing Closure/Cam from left RC door. Ordering 1 Closure/Cam (WPW10470155) and 1 Thimble (W11544568) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10470155 (Door Closure/Cam) and 1 W11544568 (Thimble)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/08/2022
I uninstalled the dishwasher from the cabinet, removed heating element and replaced with re-engineered part. S17304. Reinstalled.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 03/08/2022
Changed lights.,added bulb grease to prevent moisture getting in terminal
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508ESS2
Near Comfort, TX 78013
Garry
Job Details: 03/08/2022
Customer complaint of icemaker not working. Tested all components and was unable to establish frost pattern on evaporator. Also heard hissing from evaporator and smelled compressor oil. Customer has opted to take a little time to discuss repair vs replacement. Should customer call upon us for repair, Sealed System Technician would be required and tech will need Filter Drier (W10843121), Compressor (WPW10605286), & Evaporator (W10218037). Job complete, no further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Jay
Job Details: 03/08/2022
Replaced double sided tape holding outer trim to glass. Door is holding.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78245
Jay
Job Details: 03/08/2022
Water supply had not been turned on. Turned on water. Unit working as it should.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/08/2022
I contacted our customer and arrangements were not properly coordinated between Factory Builders, our office and our customer to have the refrigerator removed from the cabinet. We will need the refrigerator removed from the cabinet when we arrive and Factory Builders will need to reinstall once the repair is complete. I contacted NR to update and remind that we will need a helper ticket on the job.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near San Antonio, TX 78247
Jim G.
Job Details: 03/08/2022
I verified that the lid is not closing all the way down and it is not due to either the strike or the latch mechanism. I have narrowed down issue to the left hinge although I will replace both as a precaution. It also appears that the lid is warped. ; ordrng 1 W11551369 (Left hinge) and 1 W11551376 (Right hinge) and 1 W11404468 (Lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Jesus C.
Job Details: 03/08/2022
Tested unit. Compressor not running. Replaced compressor. Recharged unit. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS8
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/08/2022
I replaced the control and the dispenser, filled the rinse aid and set it to 6 for hard water. This unit is filling, washing and draining. This unit is fully operational now.
We serviced a
JENN-AIR RANGE
Model JJW9530DDS
Near San Antonio, TX 78230
Drew
Job Details: 03/08/2022
Upon arrival customer had error code 4d41 indicating a bad cooling fan and/or control issue. After pricing the repair for the customer she declined to proceed with repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Boerne, TX 78006
Douglas H.
Job Details: 03/08/2022
Customer stated unit keypad acting up, wouldnt take selections and then powered off, or would fill then shut off. Found cause to be loose connection on power block. Had to splice one of the wires on the power cord to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Douglas H.
Job Details: 03/08/2022
Customer stated unit leaking, he believes it was caused by door screws loose. Removed outer door panel to inspect door components. Found no evidence of leak coming from inner door components. Reinstalled outer door and made sure each screw was set tightly to resolve the issues. Ran unit and had no leaks. No further issues at this point. Customer provided closing documents, shows unit in warranty for a few more days, customer also stated should have the additional year warranty. If issue persists please order W10428211 vent assembly and W10524469 gasket
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/08/2022
Customer stated a the console is damaged to the point of not being able to press buttons properly, confirmed that issue. Customer also stated a knob is broken no the bezels falling off, confirmed center knob is broken not allowing proper functionality of center burner, advised customer that bezels are considered cosmetic and wouldnt be covered under warranty. And customer also stated convection fan not running. Found convection to run properly during diagnostics testing, after testing found convection fan is running properly, issue was with main control. Ordering control, membrane and knob to resolve the issues. Scheduled for soonest availability pending part arrival. ; ordrng 1 W10879583 (Membrane) and 1 W10878844 (Control) and 1 W11188749 (Knob)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78248
Douglas H.
Job Details: 03/08/2022
Customer stated unit not heating. Found rinseaid not being used. Ran diagnostics testing to check unit. Unit is functioning as designed. Educated customer on importance of rinse aid and soap usage. Advised customer to get hot water at the sink prior to starting unit, to help with drying process. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/08/2022
"Replaced control and FIACA, tested unit all fans come on test 3, damper opens and closes, and compressor is running, unit operation checks okay, customer paid labor ($79.33) using card 5767"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/08/2022
"Replaced FIACA after the factory reset FIACA never turned back on, put the old FIACA back in unit comes on, diagnsoed to need new FIACA; schdld next appmnt for 4/5 TUE !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/08/2022
"Inspected unit for not cooling, tested temps in freezer got 9F and temps in refrigerator 40F, unit was in defrost mode, customer had new filter showed customer how to reset filter status, customer was concerned about the milk freezing sometimes, I informed customer all liquids at top will freeze due to damper blowing cold air from the top, informed customer to move milk to a different location, I did raise the temp from 37 to 39, unit runs as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model JMC8130DDB
Near Lake Hamilton, AR 71913
Blake D.
Job Details: 03/08/2022
"Inspected unit for sparking, put a cup of water and tested unit found no spark, was unable to recreate what the customer had in the unit, I did find the canopy to be damage removed canopy found no burnt/damaged behind canopy, diagnosed to need canopy R0130667 found part to be discontinued, did not charge customer sc, customer already paid once"