Near San Antonio, TX 78253
Richard G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint is that the unit is not making any ice and the led lights are now out in the top of the refrigerator compartment and in the freezer since the previous tech was here. Removed refrigerator top panel, found connector disconnected to icemaker. Reconnected connector, power returned to icemaker and leds. Tested to complete. Unit is good to go."
Near San Antonio, TX 78254
Tommy B.
Job Details: 09/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Swapped out counsel to resolve unit function issues. Unit is testing good after swapping the consul. No further issues at this time.
Near San Antonio, TX 78260
Jim G.
Job Details: 09/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced console. Issue resolved.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRSC500ESS01 "Checked refrigerator found water valve leaking water not coming in properly, found condenser fan bracket broken ordering bracket, fan motor and valve to resolve issue. Found dents at door customer purchased door September 1 it’s within 30 days ordering door due to dents. ; ordrng 1 W10251467 (baffle,air) and 1 W10257238 (cover-unit) and 1 W10341320 (inlet valve) and 1 W10518672 (nameplate) and 1 W10757191 (dor-fip) and 1 W10909387 (motor-cond)"
Near Schertz, TX 78154
Shawn W.
Job Details: 09/17/2020
WASHER MAYTAG MVWC465HW2 Ran diagnostics and found no errors. Unit is fully operational and ready for resale as is.
Near San Antonio, TX 78253
Richard G.
Job Details: 09/17/2020
FREEZER WHIRLPOOL WZF34X16DW04 Replaced start device and control box. Unit powered on and compressor kicked in. Tested to complete. Unit is good to go.
Near San Antonio, TX 78222
Jesus C.
Job Details: 09/17/2020
DISHWASHER AMANA ADB1400AGB1 Complaint is unit leaking water. Inspected unit. Small bubbling in laminate flooring under dishwasher. No other damages to property. Found source of leak coming from crack in pump. Will need to replace sump assembly. ; ordrng 1 W10888591 (pump and motor)
Near San Antonio, TX 78253
Richard G.
Job Details: 09/17/2020
FREEZER WHIRLPOOL WZF34X16DW04 Replaced start device and control box. Unit powered on and compressor kicked in. Tested to complete. Unit is good to go.
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced console. Set language date and time. Unit ready for WiFi set up. U it fully operational.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Replaced gasket and damper due to freezing in refrigerator and ice forming on freezer, after replacement tested unit damper opened and closed no issues. Good seal on gasket job complete."
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/17/2020
WASHER ROPER RTW4516FW Store inventory blocking unit. ; schdld next appmnt for 9/23 WED !
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/17/2020
WASHER AMANA NFW5800HW0 Store inventory blocking unit. ; schdld next appmnt for 9/23 WED !
Near San Antonio, TX 78253
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28M9580SGAA Left lower compartment has ice across the floor. Drain tube obstructed by ice. Used steam gun to clear away the ice. Ordering a thermistor to resolve the frost issue.; ordrng 1 DA32-10104N (temp sensor)
Near Helotes, TX 78023
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 Swapped evaporator fan motor and wiring harness protect line recommendation. Defrosted entire evaporator. Unit tested good now with no further issues at this time
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 09/17/2020
RANGE WHIRLPOOL WEE750H0HZ1 Checked range found error code f6e0 preformed continuously checks all passed per error code test replacing control board ordering ui just in case. ; ordrng 1 W10854344 (cntrl-elec) and 1 W10868153 (cntrl-elec)
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 09/17/2020
DRYER WHIRLPOOL WED7500GW0 Replaced control board on dryer unit dryers power is good checked all voltages no issues. Wall is dropping voltage when a load is applied. Customer will contact an electrician. Job com0lete.
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2020
WASHER MAYTAG MVWX655DW1 "Customer had a handyman change out the control board because the unit was not working. Shortly after that the unit stopped working and I found the unit with water in the tub. I ran diagnostics and found that the unit had no error codes. Ran automatic test mode and it filled, drained and agitated. I stopped automatic test mode to fully drain the unit. When running manual test mode I discovered that the hot and cold water was switched during installation. This will throw off the functioning of the washing machine. I corrected this error. I tested unit valves and the are now dispensing water as designed. I performed a calibration of the unit. This unit is now fully operational."
Near San Antonio, TX 78250
Richard G.
Job Details: 09/17/2020
RANGE WHIRLPOOL WEC310S0FB3 Management says maintenance is unavailable for this repair. Will need to reschedule for Monday. Actual apartment is 5101; schdld next appmnt for 9/21 MON !
Near San Antonio, TX 78261
Jim G.
Job Details: 09/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 I verified issue at the console. ; ordrng 1 W11297707 (console)
Near San Antonio, TX 78249
Tommy B.
Job Details: 09/17/2020
DRYER WHIRLPOOL WED5000DW2 Previous visit found dryer drum needed to be replaced. Swapped out this visit in unit is now testing good with no further issues at this time.
Near San Antonio, TX 78239
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Last tech found unit not cooling due to leak. Confirmed leak with black light. Found unit leaking from heat exchanger on right side of unit, dye coming out of the cabinet. Recharged unit to verify and heard it hissing out of the heat exchanger. Called techline to report due to SS being under warranty per Sb web. Spoke with Ed, stated based on findings and not holding charge unit is un repairable. Asked me to put a picture of the leak in service bench. Read disclaimer to me. Sr 7728825367"
Near San Antonio, TX 78249
Douglas H.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer stated unit not draining and drying. Draining issue stated by customer was the bit of water under the filter, explained this is normal. For drying issue explained importance of rinseaid. Unit is functioning properly. No further issues at this point."
Near San Antonio, TX 78258
Jim G.
Job Details: 09/17/2020
DISHWASHER KITCHEN AID KDTE334GPS0 Upon evaluation of the unit verified issue was heater and possibly control. ; ordrng 1 W10703867 (heater) and 1 W11120155 (control-elect)
Near Helotes, TX 78023
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer stated that the issue is the lights in the freezer is out and multiple lights in the refrigerator are out. Will need to order new light module to resolve issue.; ordrng 1 W10695459 (module)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR JENNAIR JFC2089WEM9 Installed ice maker. Ice maker functioning properly now. Still need refrigerator gasket replaced. Customer payed all costs upfront. ; saved tckt
Near San Antonio, TX 78253
Richard G.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA Customer complaint is that the unit is popping the breaker as soon as it is plugged in. Ordering control board.; ordrng 1 DA94-02679B (CONTROL BOARD)
Near San Antonio, TX 78245
Richard G.
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW3 "Customer complaint is that the unit sometimes makes a screeching alarm type noise. Entered diagnostics and found error codes F0E3 overload, F2E1 ui stuck button. Cleared error codes and ran automatic test. All steps passed. Tested out drive motor, determined bad motor. Parts are covered under 10 year warranty. Collected service call fee.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 09/17/2020
WASHER MAYTAG MVWC465HW2 Need new screw for washer motor. ; ordrng 1 W10182109 (screw-kit)
Near Aransas Pass, TX 78336
Michael
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW5000DW0 "Called customer starting at 9:15AM, left a vm staring I couldn’t find the location, wasn’t coming up on GPS. Searched for location until 9:40AM, during this time calling the customer, would go straight to vm every time. Customer will need to reschedule ; O-emld tckt"
Near Corpus Christi, TX 78411
Adam
Job Details: 09/11/2020
WASHER MAYTAG MVWX655DW0 Inspection of unit shows wash plate has been stripped out from gear case post. Unsuccessfully tried to remove wash plate. Informed customer of my findings and requirements for job to be completed. Customer has declined any further service or repairs to the unit.
Near Aransas Pass, TX 78336
Michael
Job Details: 09/11/2020
RANGE AMANA ACR4503SFB3 "Top doesn’t set right and bottom drawer is crooked per customer. The appliance is twisted at the chassis, therefore it’s not centered causing the issue. Called and spoke with Andy at whirlpool tech line SR7728776033, he said it’s not repairable but wanted me to turn them over to customer service due to the purchase date on replacement. Gave management the 800 number to call Customer Service"
Near Corpus Christi, TX 78415
Michael
Job Details: 09/11/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Not making ice and not cooling per customer. The fan in the freezer isn’t blowing, temperature 27 degrees and 76 in the RC. ordered evaporator fan and thermistor ; ordrng 1 W10316760 (thermistor) and 1 WPW10464673 (motor-evap)"
Near Portland, TX 78374
Michael
Job Details: 09/11/2020
RANGE AMANA ACR4303MFW3 "These are the tenants, when I spoke with her, she said they bought a new range and put this one in the garage, replaced the elements, unable to test. This was a call back for same issue for last 6 months"
Near Corpus Christi, TX 78416
Michael
Job Details: 09/11/2020
RANGE AMANA ACR4303MFB3 "Oven not working per customer. F1E0 error code, reset the breaker and the error code still popped up. Stove top is working. Did not have the control in my bin, ordered part and rescheduled customer. ; ordrng 1 W11297545 (cntrl-elec)"
Near Taft, TX 78390
Michael
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Not making ice per customer. Tested the ice maker, faulty motor, ice maker not in my bin, ordered part to resolve issue ; ordrng 1 W10873791 (icemaker)"
Near Corpus Christi, TX 78404
Michael
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "The customer said it’s making ice but not dispensing. The ice bin was full of ice, pulled the bin out and found ice on top of the motor cover therefore bin not sitting properly not allowing the auger to grab and dispense the ice. Advised the customer to empty the ice bin at least once a week if not using the ice, to prevent this from happening, the dispenser and ice maker are working normal"
Near Ingleside, TX 78362
John L.
Job Details: 09/11/2020
WASHER ROPER RTW4516FW "F5E2 lid lock faultInspected unit, received one error code. Ran tests on unit, manual test on lid luck having issues. Check the lock for resistance, Did not find any issues with lid luck. Control board is issue, will need to replace control board to resolve.; rqstng P&A on 1 W11124712 (cntrl-elec)"
Near Corpus Christi, TX 78418
John L.
Job Details: 09/11/2020
RANGE WHIRLPOOL WFE540H0ES "Inspected unit, found issue with bake element. Element popped. Also re-did electrical cord wiring as it was not on correctly, not suppling power to burners. Will need to replace bake element and burner to resolve. Bake element at warehouse, will schedule for tomorrow for install. Burner can wait till arrives.; ordrng 1 W10779716 (elmnt-bake), rqstng P&A on 1 W10823727 (elmnt-surf)"
Near Corpus Christi, TX 78418
John L.
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Inspected unit, frost buildup in ice bin and an ice maker. Ice dispenser door seems a bit worn. Replaced icemaker door, issue resolved."
Near Aransas Pass, TX 78336
Michael
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW5000DW0 "Called customer starting at 9:15AM, left a vm staring I couldn’t find the location, wasn’t coming up on GPS. Searched for location until 9:40AM, during this time calling the customer, would go straight to vm every time. Customer will need to reschedule ; O-emld tckt"
Near Corpus Christi, TX 78413
John L.
Job Details: 09/11/2020
DRYER AMANA NED4655EW1 "Inspected dryer, dryer is heating and has good airflow. Move dryer up a few inches as ventilation hose was slightly pinched. Issue resolved"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDFE104DBL4 Customer complaint of leak from under dishwasher. I did not put unit into diagnostic instead I took off kick plate and observed for myself where leak was coming from. After gaining access to under unit it was apparent that leak has been going on for quite some time. I did take video of where leak was happening from so customer could get a better idea. Leak is coming directly from diverter motor. Customer does not wish to continue with repairs.
Near Corpus Christi, TX 78413
John L.
Job Details: 09/11/2020
REFRIGERATOR AMANA ART318FFDB06 Customer explained the only issue with refrigerator was that door was not sealing properly. Inspected door found gasket not making proper contact and allowing the door to seal properly. Reformed gasket door now seals. Issue resolved
Near Odem, TX 78370
John L.
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WML55011HS3 "Inspected unit, Door eject motor not functioning correctly. Gears grind on call to open door. Replace motor to resolve this issue.; ordrng 1 W11044953 (motor-turn) and 1 W11255493 (interlock)"
Near Sandia, TX 78383
John L.
Job Details: 09/10/2020
DRYER MAYTAG MEDC465HW0 "Inspected unit found dryer element to be damaged no longer has continuity. Replaced element and tested after unit still does not heat, check thermostats high temperature switch both cell testing. Will need to replace to resolve his issues.; ordrng 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10900067 (cutoff-tml), used 1 279838 (ELEMENT) from stock"
Near Rockport, TX 78382
John L.
Job Details: 09/10/2020
WASHER MAYTAG MVWB865GW0 "Inspected unit, issues with lid. Lid is broken for hinge connects, this is not allowing door to shut. Will need to replace lid to resolve this issue.; ordrng 1 W10843976 (lid)"
Near Victoria, TX 77904
Michael
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Drawer falls off in freezer when you pull drawer out. Found the front piece of the upper bin is falling off when it’s pulled open, the pan is warped, ordered drawer assembly to resolve the issue ; ordrng 1 WPW10493169 (bin-freezr)"
Near Kenedy, TX 78119
Michael
Job Details: 09/10/2020
WASHER MAYTAG MVWB835DW4 "F8E1, F3E2, F2E1, cleared error codes, tested inlet valve, neither side is opening up, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal"
Near Kenedy, TX 78119
Michael
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW5000DW2 "The appliance doesn’t fill per customer when on bulky sheets. . No error codes, tested inlet valve, spin cycle and agitation cycles on manual, all working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes. Turned the appliance on bulky items and started it, it’s filling with water, appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 09/10/2020
RANGE AMANA AER6303MFS2 "Installed new harness, plugged appliance in and preheated oven to 350 degrees. The appliance is heating and working normal"
Near Corpus Christi, TX 78405
Adam
Job Details: 09/10/2020
REFRIGERATOR MAYTAG MRT118FFFH04 8201700 482395. Sr# 7728767671. Inspection of unit shows numerous cracks in both the door and liner of freezer compartment call tech line to see about getting unit replaced tech line states these are cosmetic issues only. He did supply me with two different repair kits one being tape the other being Apoxsee. Ordering both kids to resolve issue. Customer is very upset with diagnosis and will be contacting customer service I did supply them with SR number.; ordrng 1 482395 (repair kit) and 1 8201700 (repair kit)
Near Corpus Christi, TX 78418
John L.
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Install circuit boards onto unit, icemaker and dispenser will not function until drawer door and control pad for drawer are replaced. Tested ice maker and water dispenser in diagnostic mode for function, both icemaker and dispenser function in diagnostic mode. But until drawer door and pantry panel are replaced Ice maker and water dispenser will still not function as they are linked with this board. These two parts are needed ASAP to resolve this issue.; saved tckt"
Near Odem, TX 78370
John L.
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL FFHS2611LB4 "Install components, do you need it now dispensing water. Issue has been resolved."
Near Premont, TX 78375
Adam
Job Details: 09/10/2020
WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle. No issues found no leak and water feels to minimum water level. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 09/10/2020
DRYER MAYTAG MED5630HW1 "Not heating per customer.voltage was good at appliance and outlet. Took front panel and drum off, found the harness to the thermal cutoff was unplugged. Plugged harness into thermal cutoff, tested the appliance is heating, put front panel and drum back in place, appliance is heating and working normal"
Near Aransas Pass, TX 78336
John L.
Job Details: 09/10/2020
RANGE AMANA ACR4503SFB3 "No issues found on this unit, handle that’s currently on unit is on doors and solid no signs of any breaking or breakage. It is functioning as designed."
Near Corpus Christi, TX 78415
John L.
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Inspected unit checked unit for pressure. Pressure reading or normal, Used sniffer tool to look for leak, sniffer tool could not detect any gas. Owned out compressor, Compressor not within normal range. Also compressor is extremely hot to touch, this is sign of poorly operating compressor. Will need to replace compressor to resolve this issue. Upon checking in Macon falcon presser is out of stock and advise customer to call will pull directly do you have a compressor shipped to her, because currently unknown if compressor will come in sooner or later.; ordrng 1 W10507884 (compressor)"
Near Alice, TX 78332
Adam
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived at location customer complaint same issue as previous three visits. Error code shows long Fill no fill.I explain to customer on my very first visit that the water pressure for the home is extremely low and you will continue to have problems with the machine unless that issue is resolved stated in my notes on 5/8/20. And then again call tech line to document issue on date 5/12/20. I am now out here for the fourth time with the same issue will be calling tech line again to document. Sr# 7728766373. Issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, found issue with connector not latched on properly does not providing power to icemaker. Fastened connector securely and tested icemaker afterwards, icemaker now functions issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "The stop on the right kept coming off, replaced both stops, the upper rack and appliance is working normal"
Near Corpus Christi, TX 78412
Adam
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW7500GC2 Install components calibrated unit ran verification cycle issue resolved. Sidenote customer still has not fixed the way unit is sitting has it on raised platform.
Near Victoria, TX 77904
Michael
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Installed both tracks on upper rack, the tracks and appliance are working normal"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Notes for this particular job have a Lotta comments back-and-forth made your comment is customer requesting us to come out and install components that we have. Came out to location installed control board tested unit issue is resolved. Customer states control board and overlay not an issue after seeing the final product. Issue resolved
Near Victoria, TX 77905
Michael
Job Details: 09/10/2020
WASHER MAYTAG MVW7232HW0 "F0E7 error code per customer, and clean wash cycle wouldn’t work. Went into diagnostics and found F0E7, cleared error code, encoder test past, calibrated and performed a diagnostics test, completed with no issues or error codes. Started a clean wash cycle and it’s sensing, filling and working normal which it wouldn’t do before, the appliance is working normal."
Near Roanoke, VA 24019
Chris S.
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID WRF767SDHZ00 The issue is still the same with ice buildup under the ice bin in the left fridge door. I called tech line and they recommended changing the left door and ice bin door along with the ice chute. ; rqstng P&A on 1 W10757550 (dor-fip ss) and 1 W11171728 (door-ice) and 1 WPW10577864 (door-ice)
Near Pulaski, VA 24301
Uriah B.
Job Details: 09/10/2020
WASHER MAYTAG MVWB855DC4 Found nail rattling around in the drain line between the tub and the pump. Removed. Secured wiring and hoses with ties. ; used 2 Wp8567668 (Tie) from stock
Near Dublin, VA 24084
Uriah B.
Job Details: 09/10/2020
OVEN WHIRLPOOL WFE770H0FZ2 Terminal block fried. Replaced terminal block and repaired wiring. I did not install power cord. Cx to buy and install new power cord. ; used 1 W10245259 (Block) from stock
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/10/2020
LAUNDRY WHIRLPOOL RTW4516FW2 Checked wire harness connections. Checked operation in test cycles. Checked operation in manual testing. Reset and recalibrated. Cx to observe. ; used 1 Wp8567668 (Tie) from stock
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Icemaker is busted. Needs icemaker. Cx to call Ferguson who holds her extended warranty. ; ordrng 1 W10873791 (Icemaker)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Thermistor reading 57k after door was open for a bit. Fridge should not be at that temp to being with. Will replace control and thermistor. ; ordrng 1 WPW10503278 (Control) and 1 WPW10422363 (Thermistor wire harness.)
Near Radford, VA 24141
Uriah B.
Job Details: 09/10/2020
ICEMAKER WHIRLPOOL WRF535SMBM00 IM not harvesting. Replaced IM. ; used 1 W10884390 (IM) from stock
Near Vinton, VA 24179
Chris S.
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW6120HW0 I installed the UI and checked operation. All operations check ok.
Near Roanoke, VA 24017
Chris S.
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW5000DW3 The house drain is backing up and overflowing whenever the drain pump runs. The house drain needs to be checked/repaired.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 Replaced dispenser UI and icemaker fill tube. Cx to observe.
Near Wytheville, VA 24382
Uriah B.
Job Details: 09/10/2020
DRYER MAYTAG MEDB835DW3 "Found rollers not rolling well. Idler pulley squealing. Cleaned all components well. Operating quietly again. If squealing returns, most likely will need pulley W10837240.
Near Corpus Christi, TX 78414
Adam
Job Details: 09/09/2020
RANGE WHIRLPOOL ACR4303MFS4 Install components tested unit issue resolved
Near Port Aransas, TX 78373
Adam
Job Details: 09/09/2020
WASHER WHIRLPOOL CAE2745FQ1 Installed all components calibrated unit ran verification cycle issue resolved
Near Aransas Pass, TX 78336
Adam
Job Details: 09/09/2020
DRYER MAYTAG MEDB835DW4 Customer complaint of dryer not responding lost power. Manufacturing date puts product from 2018 but customer has receipt showing purchase date of 6/8/20. Pictures in SD-QuickPic. Inspection of unit shows dryer not receiving correct voltage. Customer states they have stove and dryer running from the same breaker. Advise customer that is not what is required for unit to run correctly will need to contact professional electrician to resolve issue. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 09/09/2020
DRYER MAYTAG MEDC465HW0 "Lint blowing in back of the dryer per customer. Pulled the dryer out and the dryer hose had broken loose from the outside vent which is damaged. The customer had a new one to install, advised we don’t do that. I was able to insert the hose into the old one, turned appliance on, getting good airflow coming out the vent, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/09/2020
WASHER MAYTAG MHW5630HC0 "Leaking from dispenser area per customer. Installed new dispenser, ran inlet valve no leaks on all the hoses or dispenser, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 09/09/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM "The fan is blowing normal, the RC is cool but not getting airflow from air vents due to the vents in the freezer, they are frozen because they were being blocked. Advised the customer the best way to solve the issue is to unplug the appliance allow it to completely defrost due to ice build up. Also advised to rearrange the items in the freezer to prevent vents from being blocked allowing airflow , the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 09/09/2020
WASHER ROPER RTW4516FW2 "Not filling with water per customer. The final spin light was blinking on arrival, held for 3 seconds and it shut off, no error codes. Tested the inlet valve, the hot water was off due to a leak on the house water valve. Turned the valve on, the inlet valve is working properly, calibrated and performed a diagnostics test, completed with no issues or error codes. Advised the customer the appliance is preset to a certain temperature, if it’s too cold it will call for hot water, which can cause an issue, appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 09/09/2020
WASHER AMANA NTW4516FW3 "Vibrating, shaking per customer. Tested the appliance manually on on different settings, all is working normal, no vibration or shaking. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Aransas Pass, TX 78336
Adam
Job Details: 09/09/2020
RANGE AMANA ACR4303MFB3 Install component tested unit issue result
Near Rockport, TX 78382
Adam
Job Details: 09/09/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Install components tested unit issue resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature also to discard the first two or three batches of ice. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 09/09/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "The appliance isn’t cooling, it’s about 68 degrees, found the evaporator was froze up and fan not blowing, ordered evaporator fan and thermistor.; ordrng 1 WPW10359880 (motor-evap) and 1 WPW10383615 (thermistor)"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/09/2020
OVEN WHIRLPOOL WOS31ES0JS00 Install components tested unit issue resolved
Near Inez, TX 77968
Michael
Job Details: 09/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB04 "The appliance is cooling but not dispensing water or making ice. Temperatures were 30 degrees in the FC and 48 degrees in the RC, the fan isn’t blowing, checked water dispenser, not dispensing water but the inlet valve is engaging, tested ice maker, it is rotating and calling for water. Ordered evaporator fan and inlet valve.; ordrng 1 WP2315549 (evap fan motor) and 1 WPW10179146 (valve-inlt)"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/09/2020
OVEN WHIRLPOOL WOS31ES0JS00 Install components tested unit issue resolved
Near Robstown, TX 78380
Adam
Job Details: 09/09/2020
DISHWASHER WHIRLPOOL WDT970SAHW0 Call customer while in route to location customer They won’t be home in time for appointments would like to reschedule for the 17th.; schdld next appmnt for 9/17 THU !
Near Victoria, TX 77904
Michael
Job Details: 09/09/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "The RC not cooling per customer. The evaporator fan is working, defrosted the best I could , didn’t want to damage the foam. The customer will defrost the appliance, ordered thermistor and rescheduled customer ; ordrng 1 W10316760 (thermistor)"
Near Corpus Christi, TX 78415
Adam
Job Details: 09/09/2020
RANGE WHIRLPOOL WFE540H0AS0 Install components tested unit issue resolved
Near Portland, TX 78374
Michael
Job Details: 09/09/2020
FREEZER MAYTAG OOOOOOOO "Called and spoke with customer, he said the freezer started working again, said they had canceled the order over the weekend"
Near Victoria, TX 77905
Michael
Job Details: 09/09/2020
DRYER MAYTAG MEDX655DW1 "No power to the appliance, switch is good and, changed out the thermal fuse, didn’t solve the issues, ordered motor and rescheduled customer ; ordrng 1 279827 (motor!dryer), used 1 WP3392519 (FUSE) from stock"
Near Odem, TX 78370
Michael
Job Details: 09/09/2020
FREEZER MAYTAG MZF34X16DW04 "Not cooling per customer. The evaporator was frozen again, fan working normal. The sealed system tech JL replaced the compressor and installed a dye drier as well as the control, heater and thermistor, no visual leaks with UV light. Called and spoke with Ed at whirlpool tech line SR7728757025 advised to check the thermistor; ordrng 1 WPW10383615 (thermistor)"
Near Portland, TX 78374
Michael
Job Details: 09/09/2020
DRYER MAYTAG MED6230HW0 "Dryer not operating per customer. No error codes, the appliance is working normal, she wasn’t sure how to navigate the appliance, showed customer how to navigate and said she would need to experiment on what works best."
Near Corpus Christi, TX 78404
Michael
Job Details: 09/09/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Not making ice per customer. Tested ice maker, it harvesting properly and calling for water but not receiving it, the water dispenser is working normal, ordered inlet valve and rescheduled the customer ; ordrng 1 WPW10179146 (valve-inlt)"
Near Corpus Christi, TX 78413
Adam
Job Details: 09/09/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Inspection of unit show adjusters for upper rack in poor condition one wheel on left side has snapped out of housing right side looks like it’s about to start falling apart as well. Ordering housing adjuster positioner cover and adjuster to resolve issue. Job will require authorization.; rqstng P&A on 1 W10195372 (housing) and 1 W10195373 (housing) and 2 W10195839 (adjuster)s and 4 W10195840 (positioner)s and 2 W10250162 (cover)s and 2 W10350375 (adjuster)s
Near Alice, TX 78332
Adam
Job Details: 09/09/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Sr#7728755004. Called Tech line to inquire about part received. Part numbers match but physical description of part does not match light bulb that was removed from unit. Tech line states light is screw in lightbulb which is what I received and part numbers match but physical Bulb that was removed from unit is a fuse style lightbulb plug in just pressed into place no twisting or turning of Bulb. Tech line instruct me to call distributor to try to research part. Distributor states he will need model serial number of unit and brief description. Send email to a Mike knotts at marcone with description and issue I am having with unit after phone conversation. Supplied. Model serial number of unit and description of issue I was having. Contact customer to reschedule appointments. Have not scheduled return date pending research.; saved tckt
Near Kingsville, TX 78363
Adam
Job Details: 09/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ "Inspection of unit shows icemaker not always reaching harvest point. Also volume of water in ice tray very low. Replace valves and icemaker to resolve issue. Job will require authorization; rqstng P&A on 1 W10341320 (inlet valve) and 1 W10498992 (valve,inlet) and 1 W11130444 (icemaker)"