We serviced a
KITCHENAID DISHWASHER
Model KDTE234GBS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/02/2021
Customer indicated issue was resolved on its own.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/02/2021
I verified voltage issue at the control. There was an error pointing to the float switch.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB05
Near Converse, TX 78109
Zachary
Job Details: 12/02/2021
Checked OTR MW, light would not panel on. Customer had not exact factory bulb but a similar 40w double filament that should work replaced in MW. Tried factory bulb with no change. Ordering control board to resolve issue.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78254
Sebastian
Job Details: 12/02/2021
Replace the consul the main control and added noise suppressor tested unit working as it should
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/02/2021
Our customer had some damage on their door handle. Picture included. This unit is still within the 30 day cosmetic warranty. I removed the oven door and removed the needed panel to replace with a new handle. W11110499. Reinstalled door. Unit is now fully correct. The part was delivered to our customer.; used 1 W11110499 (Handle.) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78252
Jay
Job Details: 12/02/2021
Replaced parts, calibrated, and ran an automatic test. Unit testing fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bulverde, TX 78163
Jim G.
Job Details: 12/02/2021
Verified a console issue is causing a defrosting failure.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/02/2021
I removed the front kick plate and uninstalled the unit from the cabinetry. I replaced the hose with the check valve. I reassembled and reinstalled. Tested for operation and leaks. The unit is now drain gas designed. Unit is fully operational now.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Schertz, TX 78154
Zachary
Job Details: 12/02/2021
Checked range, issue is convection fan is not working. Checked harness and connections all checked good. Ordering convection fan and control board to resolve issue. Force scheduled as follows. Customer has to quarantine for family, latest date to come back is Dec. 10th or after the new year.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/02/2021
Our customer is have bad washing performance. I found that the Actuator became dislodged from the cam on the gear case. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. I replaced with the re-engineered part. W10913953 I ran load size calibration and tested the agitate and spin in manual test mode. This unit is now functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/02/2021
Our customer continues to have problems with the removable stops falling off. There does not appear to be any problem with the tracks but perhaps there was a slight machining error. We will replace the tracks and unremovable stops to see if this will resolve our customers continual problem. Parts needed ordered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Sebastian
Job Details: 12/02/2021
Found that the top right hand corner of the freezer door does not want to meet with the refrigerator cabinet attempted to heat up gaskets with blow dryer did not make the gap also attempted to adjust hinge which made slight difference but the gasket will not hold wide enough to close the gap ordering freezer door.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near San Antonio, TX 78249
Drew
Job Details: 12/02/2021
Upon arrival customer stated left burner isnt getting adequate heat. Found a faulty infinity switch and element. Ordering both to resolve issue. Customer would like morning time frame as he has an appointment at noon he has to make.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Helotes, TX 78023
Sebastian
Job Details: 12/02/2021
Found water in the venting pipe have a clog in customers ventilation referred him to patriot vent cleaning. Unit has full 240 V And is heating up to temperature good airflow when detached from ventilation
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78254
Sebastian
Job Details: 12/02/2021
Sr 7732385034. Found that customer had foil lined on the bottom of the oven. Pulled out foil and began to test the unit several times found it broil did fail to ignite on one occasion after running the bake several times but eventually broil did kick on the second time and did not fail whatsoever afterwards. Big mold unit is baking on point raised up to 400? with no issue. If customer has problems after advising on foil this board should be ordered before returning W11162730 module spark oven/broil
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near San Antonio, TX 78216
Sebastian
Job Details: 12/02/2021
Replaced the lid latch to strike and the basil tested unit good to go
We serviced a
WHIRLPOOL DRYER
Model WED88HEAW0
Near Boerne, TX 78006
Colton B.
Job Details: 12/02/2021
Issue was sensors not working properly. Replaced control, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Boerne, TX 78006
Colton B.
Job Details: 12/02/2021
Issue was no ice production. Found broken wire near door hinge. Ordering new freezer door to resolve issue, will call customer when part comes in. Door requires autho.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/02/2021
Last visit found pinhole leak in evaporator which caused cooling issues. Replaced assembly as per S71233. Vacuumed unit and pressures held well. Recharged and returned unit to operation. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Douglas H.
Job Details: 12/02/2021
Previous tech found faulty compressor. Installed new compressor, vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Victoria, TX 77904
Michael
Job Details: 12/01/2021
The appliance wont shut off, doesnt sound normal when its agitating, keeps starting on its own per customer. I plugged in the appliance and the wash light started blinking, which I believe may have been the issue, it needed to be canceled out. Canceled it at the start button, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes. I started a quick wash cycle for the customer to make sure it advances properly, while it was agitating the customer said that was the noise, I advised her the noise while agitating is normal, the appliance is advancing and working normal, no further issues.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Victoria, TX 77905
Michael
Job Details: 12/01/2021
Violent spin cycle and it keeps going off balance per customer, F0E5 off balance, F0E4 spin limited by water temperature, F0E3 overload error codes, cleared error codes. Installed suspension and console, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is spinning and working normal
We serviced a
WHIRLPOOL DRYER
Model WGD5600XW1
Near Victoria, TX 77905
Michael
Job Details: 12/01/2021
Long dry time per customer and switch is broken. Installed new switch from TS, the appliance is heating and working normal, also has good airflow, the customer agreed its heating much better.; used 1 3406107 (Switch) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Corpus Christi, TX 78405
John L.
Job Details: 12/01/2021
inspected unit, bottom right corner frame is smashed. Took a photo of damaged area, this is reason why drawer will not shut properly. Frame is part of cavity and cannot be repaired. Explained to customer that damage is unrepairable due to the nature of damage.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Corpus Christi, TX 78410
John L.
Job Details: 12/01/2021
Inspected unit, touch interface does not fully function and will need to be replaced to resolve. Also display panel has issues and will need to be replaced as well.
We serviced a
KITCHENAID ICEMAKER
Model KUIS18PNZB1
Near Port Aransas, TX 78373
John L.
Job Details: 12/01/2021
Installed pan and housing, tested unit after installation. Waited to verify production of ice, unit is producing ice. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL OVEN
Model IBS550DS01
Near Beeville, TX 78102
Adam
Job Details: 12/01/2021
Installed control board tested unit issue resolved. Customer was requested to sign damage waiver which he did and read over for the understanding. But when it was time to reinstall the unit we cannot get the product to sit back flush against cabinet wall. Product is secure and its housing where it is at now but it does stick out about a half an inch further than originally. Something behind oven Or in cabinet is keeping product from being pushed back completely. Customer is OK with this. There was no damage to the unit or surrounding areas. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Sandia, TX 78383
Adam
Job Details: 12/01/2021
After document and findings with tech line they state I should double check seals for baffle and ice shoot. Seal for baffle in ice compartment is intact in good condition. But seal for ice chute is missing. After speaking with customer she states there was a different tech company out couple weeks back that replaced left hand refrigerator door I can only assume that they did not transfer all components from old door to new. Looking at the parts diagram it is obvious that the seal is missing but also bracket/frame that holds seal then intern snaps into place on door is missing ordering seal but will have to contact trade care team to try to find name/part number for missing component. reassigning job for tomorrow December 2 to contact trade care team.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Orange Grove, TX 78372
Adam
Job Details: 12/01/2021
Customer complaint of unit not washing correctly and states unit has never washed correctly. After going over some information with the customer and determined that two separate points apply to the issue. Number one customer has never removed filter/screen to wash properly number to customer has been loading dishwasher incorrectly. Also customer has complaint of upper rack missing components. Upon further inspections to determine that upper racks are missing both stoppers. Ordering stoppers to resolve issue.
We serviced a
WHIRLPOOL MICROWAVE
Model YWMH31017HB04
Near Port Aransas, TX 78373
John L.
Job Details: 12/01/2021
Inspected unit, tried to heat item in unit. Unit runs for a second then shuts off. Issue with magnetron. Will need to replace to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Orange Grove, TX 78372
Adam
Job Details: 12/01/2021
Customer complaint of icemaker no longer producing ice something with the Baylor arm. Inspection of unit shows Baylor arm has come unattached from motor. Reattached arm tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near San Antonio, TX 78240
Sebastian
Job Details: 12/01/2021
Found both screws in the agitator loose and found the pulley loose after tightening everything up unit is working as should also found a lump of lint wrapped around the agitator which contributes to a clunking noise.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78230
Jim G.
Job Details: 12/01/2021
Replaced faulty actuator for truck stock. ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 12/01/2021
Customer stated unit stopped cooling. Found leak in evaporator. Replaced evaporator, vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 24 hr cool down period. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78258
Jim G.
Job Details: 12/01/2021
Cleared obstruction from drain pump. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jay
Job Details: 12/01/2021
Customer complaints of dishes still being wet and it never feels hot. Pulled heating element and tested it. Element out of limits by being too high. Ordered new element and thermostats.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Boerne, TX 78006
Douglas H.
Job Details: 12/01/2021
Customer stated unit missing screws from rear panel of machine. Installed missing screws. No further issues at this time. Including quick pic of rear panel with all screws intact.
We serviced a
WHIRLPOOL WINE CELLAR
Model WUW55X24DS
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/01/2021
Customer stated unit making gurgling noise, found drain tube partially clogged, also found condenser motor bearing going bad causing the noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM
Near San Antonio, TX 78224
Jesus C.
Job Details: 12/01/2021
Tested unit. No water to dispenser. Found harness disconnected from inlet valve. Secured harness. Valve is working. Good water from dispenser. No further issues. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Converse, TX 78109
Chris S.
Job Details: 12/01/2021
Duplicate ticket.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/01/2021
Customer no longer needs service.
We serviced a
WHIRLPOOL WASHER
Model WTW8800YC0
Near San Antonio, TX 78232
Jim G.
Job Details: 12/01/2021
I could see evidence of leaking near the top right where the water lines meet the dispenser trays specifically the liquid detergent and bleach tray. I verified properly secured lines and ensured this will likely not cause spank significant leak save for an occasional splash.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78253
Sebastian
Job Details: 12/01/2021
Customer expected door to be delivered again explained that I have not been given authorization to order Dorcol Royal Palms or more time to ask if I can get authorization needed once again denied me found that I was given the wrong gasket changed out the thermostat in the refrigerator section to resolve the freezing in the refrigerator since I have to return with a gasket ordering damper in UI control in case customer continues to have freezing issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78254
Sebastian
Job Details: 12/01/2021
Replaced all parts tested unit good to go parts changed out tube shaft and auger
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78015
Scott
Job Details: 12/01/2021
Changed heater,dispenser and upper spray arm and tested with no further issues.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS00
Near Castroville, TX 78009
Jay
Job Details: 12/01/2021
Ice maker doesnt make ice. Motors and turns. Ice tray is cracked. Dispenser works as well. Pulled ice maker water line at connection to fridge water line. Ice maker side was dry, fridge side was wet. Steamed the line still didnt work. Bin was cracked as well.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78254
Sebastian
Job Details: 12/01/2021
Just busted power cord installed unit tested unit good to go
We serviced a
KITCHEN AID MW-HOOD COMBO
Model n/a
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/01/2021
#8516 gate code. Tested unit. Door switches stuck in the full close position. Freed cam assembly. Door switches working properly. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model KICU569XBL
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/01/2021
Breaker was flipped when I arrived. Flipped breaker to restore power to unit. Found loose L2 wire and got F47 error code again. Ordering new power cord and module to resolve issue, will call customer when parts come in.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78245
Jay
Job Details: 12/01/2021
Replaced control board. Unit test ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Boerne, TX 78006
Scott
Job Details: 12/01/2021
Customer complaint was dryer not working at all. Tested and found bad thermal fuse. Changed out thermal fuse from truck stock and tested with no further issues ; used 1 Wp3392519 (Thermal fuse) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/01/2021
Issue was no agitation, found issue to be a faulty actuator. Replaced part, unit tested good.; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QTS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/01/2021
I removed the skin from the freezer door and replaced the UI control and tested. The unit indeed needed the main control. I removed the top panels and replaced the control. The UI and unit was now operating as designed. However, during testing I noticed that the auger motor was working but not turning. I noticed the wiring in the door going to the auger motor had gotten worse and the auger motor was iced up and the socket for the shaft was logged with oil and dirt build up. I cleaned it out and attempted to reset the auger motor with the connector. This shorted the wire. Now the UI, freezer light and the auger motor would not work at all. This unit will need a new door. I counseled with DH on a emergency after hours because Tech Line was unavailable and I needed Supervisor guidance. DH recommended quoting for the door as well and to advocate with ACT management for a concession at cost on the door part. I looked up the door and discovered that it is discontinued. I have sent the parts back as defective because they were damaged during the short. I did not charge anything to our customer. The unit is cooling. Our customer will use this without the additional features up until they can replace it with a new unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78015
Drew
Job Details: 12/01/2021
Confirmed rack adjusters are needed. Part is already on order. Scheduled for the 15th but customer would like to move appointment sooner if possible.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78253
Jay
Job Details: 12/01/2021
Water leaking from top of fridge into ice bin. Ice maker works fine. Suspect bad inlet valve.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/01/2021
Customer state large ice formation in freezer. Found gasket to be pulled away from door on bottom side of door. Reinstalled gasket, appears to be sealing properly. Reordering gasket just in case.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/01/2021
Called customer. Advised unit not under warranty. Customer does not want to continue service.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 12/01/2021
Customer stated driver making really bad squealing noise. Foundation to be wheels and pulley faulty. Also dont have dryer repair kit in truck stock need to order.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KHMS2050SBL1
Near San Antonio, TX 78257
Jim G.
Job Details: 12/01/2021
Replaced micro switch. Issue is resolved.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/01/2021
I removed all the needed components and panels to remove the old drum. I replaced it with a new one. This new drum came with the needed baffles. Reassembled and tested. Unit is fully operational now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78220
Daniel
Job Details: 12/01/2021
Customer reported broken ice container. Upon arrival found hole on the bottom of ice container. Ordered new ice container.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78248
Douglas H.
Job Details: 12/01/2021
Customer stated ice maker had detached from fc. Upon arrival discovered bottom bracket on ice maker assembly had broken off. Temporarily reattached ice maker using top two screws. Ordering new ice maker assembly to resolve issue. Also noticed frost pattern developing on rear panel of fc. Ordering Evap thermistor and electronic control in the event that frost is still present and/or has worsened by the time we return to install new ice maker. Scheduled for soonest availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78253
Jay
Job Details: 12/01/2021
Replaced ice bin, auger motor, and solenoid. Unit test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78240
Sebastian
Job Details: 12/01/2021
Found that the unit is rattling underneath put a little bit of mastic which helped a little bit but after snapping unit back together and pushing it was still rattling ordering more insulation from the tech manual also found that my capacitor and overload relay look melted overload relay was extremely hot ordering parts. Overload relay start device shows backordered parts team to reach out.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near San Antonio, TX 78244
Zachary
Job Details: 12/01/2021
Installed fasteners. No other issues or error codes found. Dishwasher is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78225
Jay
Job Details: 12/01/2021
Customer complaints were noisy and takes a while to complete a cycle. Unit tested fine with no codes. Washer only had one, cold, water supply line. Water line was clogged with sediment. Cleared line and inlet valve. Noise was normal.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Zachary
Job Details: 12/01/2021
Original issue was door wouldnt close all the way on left side. Arrived and customer said he fixed it himself. Front panel wasnt seated right and he was able to apply little pressure and pop it into place properly. New and separate issue. Front left burner would not ignite. Found igniter not arcing properly. Replaced igniter and tested. All components now working as designed. No other issues or error codes found.; used 1 WPW10515459 (Igniter) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78250
Jesus C.
Job Details: 12/01/2021
Customer no longer needs service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS03
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/01/2021
Our customers dispense i e bin is spinning with no ice but not with ice in it gets jammed. This bin looks like the correct part but was bought complete on the internet and from all that I can see this part is not available in a complete part. The shaft has frayed ends on each side and our customer is still experiencing clumping so they would like to add the re-engineered louvered ice door
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS27CXMS5
Near San Antonio, TX 78223
Daniel
Job Details: 12/01/2021
Replaced gaskets on refrigerator. Unit functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78240
Jim G.
Job Details: 12/01/2021
Replaced faulty strike. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Atascosa, TX 78002
Jesus C.
Job Details: 12/01/2021
Installed new switch. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Saint Hedwig, TX 78109
Chris S.
Job Details: 12/01/2021
Customer stated that microwave was not working at all getting good voltage from outlet. Found it should we control board also ordering magnetron and filter board just in case. Control board is out of stock.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Cibolo, TX 78108
Chris S.
Job Details: 12/01/2021
Replace reservoir tester unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/01/2021
Issue was a low flow error code and long cycles. Replaced valves, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near San Antonio, TX 78223
Daniel
Job Details: 12/01/2021
Customer had reported on first visit that water was giving out low pressure with filter in and not producing enough ice. Upon arrival customer stated he had been using the fridge without the water filter and that it had been making the proper amount of ice. Replaced water filter housing and tested unit. Water pressure is back to normal and unit is functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78218
Chris S.
Job Details: 12/01/2021
Customer stated that dishwasher still not drying dishes. Found issue to be dispenser and customer need plumber to come out and hook up water line to hot water side.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78253
Scott
Job Details: 12/01/2021
Changed and valve and tested with no further issues. Customer is going to monitor for the next few days to make sure issue does not return.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Castle Hills, TX 78213
Shawn W.
Job Details: 12/01/2021
Our customers temperatures are fine. We decided to monitor the unit fir a couple months before proceeding with a in depth analysis. Job. Nacelles. Nothing charged to our customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/01/2021
I replaced the dispenser and the main control. The unit is now fully functional.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Schertz, TX 78154
Zachary
Job Details: 12/01/2021
Replaced sump&motor assembly and tested dishwasher. Dishwasher is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cibolo, TX 78108
Zachary
Job Details: 12/01/2021
Checked washer, found no issues or error codes. Customer reports excessive shaking still. Ran unit on high spin with no issues. Washer is on pedistool and floor is super smooth. Ran quick wash with comforter and a few jackets to try and replicate. Unit shakes to some degree but nothing abnormal. Customer states that it was not too bad compared to what they experience.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/01/2021
I replaced the broiler and the igniter. Tested unit several times with our customer. The unit is now fully functional now.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near San Antonio, TX 78209
Sebastian
Job Details: 12/01/2021
After replacing the control the lights on the inside kicked on except for about half needed to replace 4 lights before all lights checked on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near San Antonio, TX 78240
Drew
Job Details: 12/01/2021
Upon arrival replaced the ice maker and valve. Unit shorted. Called tech line and received Sr #7732376197 from Scott. After multiple tests found a shorted out control board due to a faulty ice maker. Ordering both parts.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH03
Near San Antonio, TX 78247
Shawn W.
Job Details: 12/01/2021
The fresh food section is at 25 degrees F and the freezer is at 9 degrees F. This unit would not go into PE mode, even with multiple reboots. On service test 141 I found that the fresh food thermistor is open. This will need to be replaced. On test 142 for freezer thermistor I found that it is open. This will need to be replaced. On service test 143 I found that the machine compartment thermistor is open. This will need to be replaced. This unit will need the control and control UI changed then tested. If this does not solve the three thermistors being open they will all need to be replaced. Parts ordered.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78216
Drew
Job Details: 12/01/2021
Replqced both modules to resolve issue. No further issues at this point as unit is functioning properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Corpus Christi, TX 78410
Michael
Job Details: 11/30/2021
The RC evaporator is freezing over and the fan isnt working. Installed new evaporator assembly, the fan is working normal, put appliance back together, the appliance is working normal.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Corpus Christi, TX 78411
Michael
Job Details: 11/30/2021
The UI was off on arrival, plugged it back in, the customer said she can preheat the oven but then throws the F1E0 error code and everything cools down. I found F1E0 oven user inerterface failure, F2E1 stuck/shorted key, F3E1 bottom oven sensor open or shorted, F1E1 internal oven AM error, F3E0 main oven sensor open or shorted, cleared error codes and turned the breaker back on and preheated the oven to 350 degrees and it and it stayed on but the customer said it eventually throws the F1E0 error code. The UI needs to be replaced, ordered the part and rescheduled the customer.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78414
John L.
Job Details: 11/30/2021
Inspected unit, found issue with roller and belt. Roller worn and belt has begun to split. Replaced rollers, idles arm, and belt to resolve issues.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78404
Michael
Job Details: 11/30/2021
The appliance was unplugged on arrival, plugged it in and the drain pump came on. Canceled it at the start button, no error codes, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes. Tested the spin cycle manually, spin cycle is smooth, the appliance is working normal
We serviced a
AMANA WASHER
Model NTW4516FW
Near Corpus Christi, TX 78412
Adam
Job Details: 11/30/2021
Tried to contact customer before arrival automated system stating number is not working. 361 415 4825. Whats the address on file and it is an apartment complex receptionist at complex give me a new contact number for the name. Contact number that was given customer states he doesnt know how we got this phone number he just got the number to days ago he does not know what we were talking about. Issue resolved
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Corpus Christi, TX 78413
Adam
Job Details: 11/30/2021
Customer complaint of unit making noise during operation. Inspection of unit shows no error codes excellent voltage as well as airflow. Noise the customer hears is not constant does come and go during my visit there was a little bit of noise that should be considered regular operation noise. I did inform customer however if noise or sound gets louder or more consistent to go ahead and call back most likely some type of body/cabinet rub Causing a vibrating noise.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Robstown, TX 78380
John L.
Job Details: 11/30/2021
Installed components, tested after installation. Issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Corpus Christi, TX 78414
Adam
Job Details: 11/30/2021
Install control board tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Corpus Christi, TX 78411
John L.
Job Details: 11/30/2021
Inspected unit, found no codes on unit. Unable to run any tests on unit, as latch is broken. According to customer, unit was working in a random fashion to the point it would no longer wash. Will replace board to resolve this issue as well as latch.
We serviced a
LG REFRIGERATOR
Model LFX25974ST/01
Near Boerne, TX 78006
Douglas H.
Job Details: 11/30/2021
Customer stated unit having big glob of ice in ice bin. Found cause to be ice door flap staying open. Exposed parts to find culprit to be a broken piece of the inner door causing issue. Removed debris to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model n/a
Near San Antonio, TX 78253
Drew
Job Details: 11/30/2021
upon arrival customer stated unit was leaking from left side on the bottom of the door. Ordering bottom door seal to resolve the issues.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/30/2021
Installed new switch and trim. No issues during testing procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/30/2021
This unit is showing out of warranty by actual goods issue date. Our customer is trying to find the receipt. It looks like we might be fine on the 60 day but I explained to our customer that if it is out of warranty we will need to charge service fee and labor. Our customer played me a video of various sounds. The temperatures are fine in both sections. A little low in the freezer but within specifications. -4 degrees F. I ran diagnostics to isolate sounds. All sounds were normal. Our customer does feel that the damper had gotten louder in the past. There is precedence for that. I provided the part number W11164593 and briefly told them how to change out if they do not have Whirlpool certified technicians where they are going. Job complete. Customer Instal and instruct.