We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78249
Garry
Job Details: 04/12/2022
"Customer complaint of leaking through FC door dispenser. Found issue to be faulty icemaker. Replaced Icemaker(W10873791) and returned unit to operation. Unit testing good, job complete. No further issues at this time. ; used 1 W10873791 (Icemaker) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Corpus Christi, TX 78414
John L.
Job Details: 04/12/2022
Inspected unit, placed unit in diagnostic mode. Pulled 3 codes F6E1 fill valve short, F6E4 overflow switch stuck, and F6E6 cold water only. Unit would not go through with diagnostic cycle and shut off. Tried running unit in a normal cycle, found unit to dispense water into the tub without any issues And then after a while shut down. Theres most likely an issue with the control board, customer will talk it over and decide whether or not to go through with repairs.W10866116 control 210.82W11175771 valve 63.36WPW10195039 switch 38.26
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/12/2022
Last trip found faulty motor and control due to major fluctuations in amp draw. Upon arrival today confirmed diagnosis as the control was overheating and when getting to motor the motor was blistering hot. Replaced both the control and the motor to resolve the issue. Calibrated and ran auto testing to check unit. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ0
Near Corpus Christi, TX 78418
John L.
Job Details: 04/12/2022
Inspected unit, check for voltage at outlet. One leg above it is not distributing the 120 required to run unit properly. Issue is not with unit but with electrical providing power to range, he will need maintenance or electrician to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Chris S.
Job Details: 04/12/2022
Replaced spark module and burners. Tested unit everything working properly.
We serviced a
KITCHEN AID WALLOVEN
Model KEBS209
Near San Antonio, TX 78214
Chris S.
Job Details: 04/12/2022
Customer stated the oven was not cooking food right. Found issue to be oven needed recalibration. Once recalibrated tested unit everything working as design collective service call fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Corpus Christi, TX 78414
Adam
Job Details: 04/12/2022
Customer complaint of noise during operation. After inspecting the unit and hearing the noise is slate as that noise is I do believe this would fall under normal operating noise given the list provided by Whirlpool on what noises to expect from your refrigerator. Noise only seems to happen while compressor is running slight popping sound. Issue resolved
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508HPS
Near San Antonio, TX 78257
Sebastian
Job Details: 04/12/2022
Changed out the sensor and tested unit found that the reservoir is filling up to spec and working as it should closed out call.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/12/2022
Tested unit. Will start then shutoff. Found unit loosing power to terminal block. Issue caused by electrical issue. Customer will need to contact electrician. No further issues with unit. Job complete.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCCP30
Near San Antonio, TX 78257
Sebastian
Job Details: 04/12/2022
Confirmed with Scotsman tech line that when the ban is struggling to stay for or ice is melting rapidly which is the case the problem usually is with the drain system or with the timer confirm that the timer was set to cycle for three minutes confirm that the timer is definitely taking much longer to cycle watering timer to resolve issue as the drain system appears to be working just fine timer is $107.93 quoting for tier 2 labor collected service fee today; ordrng 1 12-2985-01 (Timer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 04/12/2022
I contacted techline and spoke to Ed and later Steve SR# 7733408896 who informed me that the ice door is allowing air in and meliting. It appears the refrigerator door is warped but I will reorder the ice door as a precaution. ; ordrng 1 W11268536 (Ice door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78240
Garry
Job Details: 04/12/2022
"Customer complaint of loud vibrating noise during operation. Found noise to be caused by cardboard rattling under compressor. Adjusted cardboard and compressor to resolve issue. Unit now running quietly. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near San Antonio, TX 78214
Chris S.
Job Details: 04/12/2022
Customer did not need service after all for refrigerator.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cibolo, TX 78108
Daniel
Job Details: 04/12/2022
Arrived with new heating element to replace recalled heating element. Upon arrival customer stated he had been having trouble with unit popping breaker every time unit was start up. Customer had multiple electricians come out and look at outlets and even tried using unit on multiple outlets with the same result of popping breaker. When removing recalled heating element found that the heating element had no bushing and heating element was metal to metal with the cabinet which was probably causing unit to ground out everytime it was being powered on. Replaced heating element and tested unit. Unit now powers without popping breaker but now I found that unit has faulty motor. All components functioning as designed except for motor kicking on. Also found error code F7E1 which is wash motor failure. I figured the bad motor was the result of unit popping the breaker continuously. Perhaps it shorted out the motor. Contacted partner team to see if authorization would be given for parts and labor on the new issue. Explained to partner team the issue and they granted authorization for P+L. Partner team will be sending out new ticket to office. Please return with sump motor on next visit for customer on new ticket with authorization. Partner team new ticket info:Ticket number SWPQ42DB8E16-1K12EQW1DPL1
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Converse, TX 78109
Daniel
Job Details: 04/12/2022
Customer reported washer not agitating or finishing cycle occasionally. Upon arrival tested unit and unit successfully completed diagnostic cycle. Agitator agitated freely as it should and unit spun correctly at the time needed. I did find error code F7E1 which was faulty tachometer missing which is the actuator. Replaced actuator and tested unit. Unit successfully completed diagnostic cycle. Checked for error codes and found none. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Chris S.
Job Details: 04/12/2022
Replace water valve tested unit everything working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near San Antonio, TX 78254
Jay
Job Details: 04/12/2022
"Unit runs but no heat. Power chord installed wrong. Corrected issue, neutral was at ground and ground at neutral. Unit runs and heats."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Comfort, TX 78013
Drew
Job Details: 04/12/2022
"Upon arrival received error code f0e3, F2e1. Cleared codes. Verified unit spins but wasnt as fast as it should, found multiple coins causing friction in the unit producing the overload code and not draining fully. Cleared coins out. Ran diagnostics and unit is functioning properly no further issues at this point"
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV4206FZ5
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
Upon arrival found vent hood light not working but receiving proper voltage. Called tech line received Sr 7733411970 from Steve. Was told to order new control as voltage is dropping once under load. ; ordrng 1 W11034219 (panl-cntrl) and 1 W11256464 (cntrl-elec) and 1 W11256465 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 04/12/2022
No answer at line. The office was closed. However the part is needed. Please reschedule once part is available for Installation . ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES1
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
"Upon arrival call customer at gate, stated he no longer needed service"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
Upon arrival replaced motor/sump to resolve issue. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
"Upon arrival got error code F5e1, f2e1. Found faulty lid switch and bad communication between control boards. Customer needs lid switch and both acu and ui to resolve issues. Due to cost of repair customer declined to proceed. No further issues at this point. Collected service call"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
"Upon arrival out unit into test mode, error code f2e1 popped up indicating stuck key. Cleared error code. Ran test mode, error code didnt pop up. Unit tested fine and sounded fine. No further issues at this point. Collected service call"
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78015
Drew
Job Details: 04/12/2022
"Replaced controls, console, and temp sensors. Preheated unit to verify it was functioning properly. No further issues at this point"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near San Antonio, TX 78258
Jim G.
Job Details: 04/12/2022
I found machine not responsive. I was able to reset at breaker and activate machine. I then ran several diagnostics and found no other issue. It does appear the pre was an oversuds condition. Informed customer. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Jim G.
Job Details: 04/12/2022
Replaced electrodes and burner heads and caps. Issue is resolved. Tested thoroughly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Drew
Job Details: 04/12/2022
Replaced the friction sleeves and no further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78240
Garry
Job Details: 04/12/2022
"Customer statement that machine took an excessive length of time to fill and complete a cycle. Found F8E1 (Long/No Fill) fault code upon my arrival. Found cold water supply valve to be damaged and inoperable. Machine is testing good. Advised customer to have this supply valve repaired and reviewed with him theory of machine operant best practices. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near San Antonio, TX 78224
Jay
Job Details: 04/12/2022
Rescheduled with helper for 4/12; schdld next appmnt for 4/12 TUE AM
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78238
Jesus C.
Job Details: 04/12/2022
Unit 4204. Complaint is thumping noise during cycle. Tested unit. Noise during spin. Found drain hose tapping back wall. Secured hose. Noise is gone. No further issues. Job complete.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near San Antonio, TX 78228
S
Job Details: 04/12/2022
"Contacted customer and quoted the customer 900 for part, sc 134, and 142 for labor. Customer stated that they did not want to proceed with repair and they would purchase another unit. No further issues at this point."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
S
Job Details: 04/12/2022
Upon arrival customer stated the units sensing would flash. She would hold cancel for 3 seconds then the unit would constantly drain. Contacted tech line as I could not get into diagnostic mode. Was told by Steve that the pressure hose was clogged causing the unit to act up. Verified the pressure hose as having heavy pressure and could not blow down the tube. Verified that the pressure hose was kinked causing the issue. Fixed the kink and tested unit. The unit now functions as designed. No further issues at this point. Steve-Sr-7833408487
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS2
Near San Antonio, TX 78212
S
Job Details: 04/12/2022
"Upon arrival customer stated the a knife fell from the top rack and the handle melted on the heater. The husband scraped the plastic off of the element but exposed the element it self. Customer was worried about the heater causing damage or worse a fire. Replaced heater with new. Tested unit and unit functions as designed. Collected 376.43 for sc, labor, and part. No further issues at this point."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near San Antonio, TX 78212
S
Job Details: 04/12/2022
Upon arrival customer stated the oven had black stains and used multiple cleaners to scrub the walls but could not remove the stains. Customer also stated she used the AquaLift as well and could not rep over the stains. Contacted Tech line and via tech line the stains will never come off due to a design flaw. Customer is okay with the outcome. Unit functions as designed. No further issues at this point. Bruce- SR-7733406444
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIP15PRXX1
Near San Antonio, TX 78209
S
Job Details: 04/12/2022
Upon arrival switched out faulty recirculating pump assembly with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78217
S
Job Details: 04/12/2022
Upon arrival customer stated they had cleared the stand pipe and ran the unit 3 times and the unit worked perfect. Control was ordered as a contingency. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KENMORE REFRIGERATOR
Model 106.51783412
Near San Antonio, TX 78217
Daniel
Job Details: 04/12/2022
Customer reported ice maker not functioning. After inspection found that I could not get ice maker to harvest. Opened up ice maker and found that ice maker was not getting any voltage. Checked the wiring on bottom of door hinge and found multiple wires that were broken/torn. Unit would be deemed unrepairable in this situation. Customer paid $134.23 service call on card.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78247
Daniel
Job Details: 04/12/2022
Customer reported dispenser not functioning properly. After inspection tested unit. Unit successfully completed diagnostic cycle without any issues or error codes. Found that dispenser would dispense soap sporadically at times. Customer also stated that a couple of times that the dispenser used all the soap that was inside the drawer on 1 load. Ordering dispenser drawer. Will return with part to repair.; ordrng 1 W11413340 (Dispenser drawer)
We serviced a
WHIRLPOOL DRYER
Model MEDB880BW0
Near San Antonio, TX 78244
Chris S.
Job Details: 04/12/2022
Replaced heating element and cutoff fuses. Tested unit everything working properly and collected P&L 333.47
We serviced a
SAMSUNG RANGE
Model NE59M432OSW/AA
Near Converse, TX 78109
Chris S.
Job Details: 04/12/2022
Call Samsung support line. Because pizza was cooked but still a little uneven. Samsung tech stated that if temperature sensor was reading correctly then customer need to adjust time for cooking. Replaced bake element and control board. Tested unit everything working properly. 2362129
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Schertz, TX 78154
Chris S.
Job Details: 04/12/2022
Replaced evaporator fan motor tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Schertz, TX 78154
Chris S.
Job Details: 04/12/2022
Upon arrival customer does not need service.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
Chris S.
Job Details: 04/12/2022
Replaced lights everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Converse, TX 78109
Daniel
Job Details: 04/11/2022
Customer reported range not going over 100 degrees in preheat. Upon arrival found oven light would never turn off. Found that on preheat unit would heat up but on control end would never surpass the 100 degree mark. Looks like a control issue. Control had already been ordered. Ordering oven sensor and door latch just in case. Will return when parts are available to repair. ; ordrng 1 W10833885 (Oven sensor) and 1 WP9761013 (Door latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/11/2022
Might be duplicate ticket.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Converse, TX 78109
Daniel
Job Details: 04/11/2022
Customer reported dishwasher not drying properly. Upon arrival noticed rinse aid was completely empty and had never been filled. Checked for error codes found none. Tested unit In diagnostic mode and unit functioned as designed and heating element kicked on as needed. Let customer know plastics would be more wet then glass/porcelain dishes. Also let customer know that rinse aid is needed so that unit could give the best dry possible. Also recommended customer let water run till hot before starting up dishwasher. Customer stated on past units that unit did not need rinse aid for dishes to dry completely. Unit functioning as designed.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78256
Drew
Job Details: 04/11/2022
"Upon arrival called tech line recirculation sr#7733400753 from Ed. Walked through all wiring p, checked out good. Put unit into diagnostics and reset the unit. Unit is not functioning properly. No further issues at this point"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Garry
Job Details: 04/11/2022
Customer complaint of unit not dispensing cubed ice. Previous tech found faulty solenoid. Found harness supplying power to solenoid disconnected. Verified 120vac to solenoid harness when ice paddle pressed. Voltage supply hood. Reconnected harness and adjusted ice bucket. Unit is now dispensing crushed and cubed ice successfully. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78249
Jim G.
Job Details: 04/11/2022
I vetoed a bunching ice door also the ice maker registered an error. ; ordrng 1 W11483245 (Icemaker) and 1 W11171728 (Ice door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78221
Jay
Job Details: 04/11/2022
Freezer door is hard to close due to unit being unleveled. When you go to raise leveling wheel the wheel assembly bows in. Called tech-line and was recommended install floor shims.Floor shim 4387828aSR 7733392093; ordrng 6 4387828A (Shim)s
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78250
Sebastian
Job Details: 04/11/2022
Customers concern with the unit is that they have a long dry times and have to run the unit several times to get any other clothes to dry found that the venting going outside hes pulling it up which is collecting water found evidence of wet lint and a heavy blockage in the venting venting is also a accordion style foil vent meant for temporary use which can be a fire hazard customer has had Best Buy do the full install customer to reach out to Best Buy to address a venting left patriot vent cleaner information with customer. Unit has a good supply of 240 and all functions are working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near San Antonio, TX 78210
Daniel
Job Details: 04/11/2022
Returned with parts to repair. Replaced auger motor and tested unit. Unit now functioning as designed and dispensing ice as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78109
Garry
Job Details: 04/11/2022
"Customer complaint of refrigerator not cooling. Arrived to find RC at 55F and FC at 28F. Evaporator cover frosted over from top to bottom. In Service Diagnostics, I found Defrost Sensor to be open. Ordering Evaporator Harness (W11405276) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11405276 (Evaporator Harness)"
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Boerne, TX 78015
Sebastian
Job Details: 04/11/2022
7733393310 With Tech Line I measured the frame at the bottom and indicated that the front end is definitely wider than the back end pictures attached with measurements indicating the unit was damaged at the frame customer to contact customer service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78232
S
Job Details: 04/11/2022
Upon arrival customer stated that the unit would send crushed out of dispenser every now and then. Verified that the bin dispenser was crushing ice in the bin due to being too full with ice. Advised customer to dump out ice from bin about once a month to resolve issue. Issue with gasket is that a small flap on the gasket was slightly torn. Advised customer the flap would not effect performance of the unit. Last issue was the metal strip on the gallon bucket would pop out after week or two. Customer asked if we could replace the bucket. Advised customer that Whirlpool considers the gallon bucket to be considered as cosmetic and cosmetic is only covered for the first 30 days. Customer states they will super glue the strip of metal to the bin. Explained care and use to customer before departure. No further issues at this point. Unit functions as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Converse, TX 78109
Chris S.
Job Details: 04/11/2022
Call customer to let them know I have to reschedule due to me not feeling good I was able to talk to customer customer is OK with rescheduling.; schdld next appmnt for 4/19 TUE !
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Converse, TX 78109
Chris S.
Job Details: 04/11/2022
Call customer to let them know going to have to reschedule due to not feeling good didnt get to speak to customer but left voicemail letting them know whats going on.; schdld next appmnt for 4/19 TUE !
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ-4
Near Schertz, TX 78154
Daniel
Job Details: 04/11/2022
Helper unavailable for appointment today. Called customer to let her know we would have to reschedule. Customer asked for Friday 4-15-22 earliest apt If possible. Spoke to DB and she was going to put in a special request to give customer earliest apt available. Not guaranteed but most probable. Rescheduling customer for 4-15-22 ; schdld next appmnt for 4/15 FRI !
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78259
Chris S.
Job Details: 04/11/2022
Called customer to let them know Im going to have to reschedule appointment due to not feeling good didnt get to speak to customer left voicemail letting him know the situation.; schdld next appmnt for 4/19 TUE !
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Corpus Christi, TX 78410
Adam
Job Details: 04/11/2022
Customer complaint of unit stopped cooling. Inspection of unit shows back Wall of the freezer compartment shows signs of melting. Further inspection shows Compressor will not turn on even though the compressor fan is running control inside a fridge compartment not responding heating element and freezer wall has blown out and caused some burn damage also evaporator fan not responding. Tried to call tech line for some troubleshooting but they were down today for some kind of maintenance/training. Rescheduling job for myself April 12; schdld next appmnt for 4/12 TUE !
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Corpus Christi, TX 78410
Adam
Job Details: 04/11/2022
Builder complaint of microwave outer case severely dented. Inspection of unit shows top right hand corner of microwave case has large dent/crease. Will need to replace cabinet to resolve issue. Job will require a second technician in order to remove microwave from cabinetry. Job will require double count for labor; ordrng 1 W11446916 (Outer case)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78230
S
Job Details: 04/11/2022
"Upon arrival customer stated unit still leaked from the corner but several days after use. Verified a cracked tub. Ordering the tub and drain filter to resolve issue. ; ordrng 1 W10238320 (Tub) and 1 W10215093 (Drain pump filter), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Corpus Christi, TX 78410
John L.
Job Details: 04/11/2022
Installed control, and thermostat ran diagnostics test. Issue has been resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near San Antonio, TX 78249
Jim G.
Job Details: 04/11/2022
I verified adjusters are I fact needed. It appears the parts are covered by the extended warranty. I collected service charge. Quoted 117.99
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Corpus Christi, TX 78414
Adam
Job Details: 04/11/2022
Customer complaint of unit always showing check vent even though venting is clean properly was well as having to run repeated cycles in order to dry clothes. Inspection of unit shows error code for stuck button. Also noticed that unit is venting vertically through the home in excess of 20 feet before exhaust is free and. Unit is receiving proper voltage and correct temperatures unfortunately because of the way the exhaust is set up its almost likely be an ongoing problem for the customer. If I ask customer to contact chimney sweep or plumber to clear exhaust. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near San Antonio, TX 78258
Jim G.
Job Details: 04/11/2022
I verified a stripped shaft and possible damage to the motor. Collected service fee and quote up to 257.99 parts and 117.99 in labor. ; ordrng 1 WP2318082 (Shaft) and 1 W10822635 (Ice motor)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Corpus Christi, TX 78411
John L.
Job Details: 04/11/2022
Inspected unit, found panel and control out on unit. Parts received for washer this is a dryer, and will require same components that were ordered except for a dryer.; ordrng 1 W11164032 (Panel) and 1 W11496630 (Control)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78210
Jay
Job Details: 04/11/2022
Replaced drive motor as well as blower wheel. Unit working as it should.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Corpus Christi, TX 78414
Adam
Job Details: 04/11/2022
Customer complaint of unit shaking during wash also walking out of place and stopping mid cycle with error code off-balance load. Manually testing unit results in quite a bit of shaking and no error code. Testing suspension shows it is slightly bouncier than should be. Replace suspension calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHW06
Near San Antonio, TX 78216
S
Job Details: 04/11/2022
Upon arrival defrosted the entire unit. Replaced bi metal and thermistor. I have no cell or service for the iPad at the airport. Could not call tech line for assistance on the u it but I found that the reason for the frost build up is that the heater/defroster is faulty. Ordering 1 W11400747 to resolve issue. ; ordrng 1 W11400747 (Heater/Defroster)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Corpus Christi, TX 78413
Adam
Job Details: 04/11/2022
Customer complaint of unit sometimes leaking Im sure is to which cycle leaking is happening also customer states caulking noise during agitation as well as a complaint of agitator eating garments or specifically bedsheets. There is a previous visit on this unit in regards to bedsheets being stuck under wash plate and issue was resolved. I did advise customer however that is very important to select proper cycles when washing certain thingsSuch as bedsheets to avoid any of these issues. Clunking customers complaining about his normal noise for agitator to spin stop then spin back the other way and stop no strange or abnormal function there. Main concern is water leaking during operation inspection of unit shows error code for Locked rotor mainly testing both agitate and spin show motor and shift working as designed no issue but there does appear to be some kind of cracking inside water housing. Replace housing to resolve issue; rqstng P&A on 1 W11096285 (housing) and 1 W10601845 (bezel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/11/2022
Tested unit. Found restriction in evaporator. Will need new evaporator and drier. Gave estimate for repairs. Service fee 124. Labor 400. Parts 230. Will order parts. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Drier)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS
Near Corpus Christi, TX 78413
John L.
Job Details: 04/11/2022
Checked pressures on unit, unit pressures low. Negative 20 on low side 50 lbs on high, leak is cause of loss of refrigerant. Checked rear welds for any signs of dye, no leaks at rear. Checked for leaks in fridge evaporator, no leaks found. Checked for leaks on freezer evaporator, found leak. Evaporator that was installed popped a leak at bent, not on welds. Will need to replace evaporator to resolve issue.; ordrng 1 W10248589 (evaporator)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Floresville, TX 78114
Daniel
Job Details: 04/11/2022
Customer reported console/control not working correctly. Console/control will shut off randomly mid use and customer will have to unplug and re plug unit to get unit to work again. Customer stated she had had this issue since day 1. Console has already been replaced twice and ACU once. Called techline had me run multiple tests. Found error code F6E4 which is faulty connection between console and ACU. While talking to techline the call was lost and when trying to call back to techline it said that techline will be unavailable due to training purposes. Since last visit was within 90 days no service call was charged since it was the same issue. Ordering ACU and console. Customer is requesting for Douglas Hebert on next visit. ; ordrng 1 W11261167 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Corpus Christi, TX 78414
John L.
Job Details: 04/11/2022
Installed evaporator fan, secured all wiring from harness. Issue on unit resolved.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHG2250TS0
Near Selma, TX 78154
Chris S.
Job Details: 04/11/2022
Call customer to let them know not feeling good and having to reschedule then I get to speak to customer but left voicemail letting them know the situation; schdld next appmnt for 4/19 TUE !
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Victoria, TX 77901
Michael
Job Details: 04/11/2022
The ovens burner is igniting properly and staying lit but the glow on the ignitor continues to stay on and not shut off. I called tech line to see if this is normal, I thought it should shut off. I spoke with Bruce SR7733401596, he said this is normal, until it reaches temperature. I told him it took 20 minutes to get to 220 degrees, not normal, looks like not enough gas flow going through the burner. He said if the amps at the ignitor and sensor are good its possibly the gas flow, sensor and ignitor are good. When it finally reached temperature, I raised the temperature at the display, it wouldnt reignite, top burners are working normal. Ordered the control, regulator and temperature sensor, amps were fluctuating and rescheduled the customer ; ordrng 1 W11126814 (Control) and 1 W10633327 (Regulator) and 1 WPW10181986 (Sensor), states that autho needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78250
Sebastian
Job Details: 04/11/2022
"Found that the UI in the pantry is full of water customer would need to have the UI replaced along with the actual door as there is heavy corrosion whole unit will need to come apart $270 in labor plus price of parts customer to go ahead and move onto new unit for the time being we have disabled the UI which should resolve the lighting and cooling issues. Collected service fee check 18896, 134.23"
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Corpus Christi, TX 78412
John L.
Job Details: 04/11/2022
Inspected unit ran diagnostics, found inlet valve to be issue. Not dispensing water properly, will need to replace to resolve .127 valve130 labor; ordrng 1 W10897719 (valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM01
Near Schertz, TX 78154
Chris S.
Job Details: 04/11/2022
Call customer to let them know not feeling good and having to reschedule appointment did not get an answer from customer left voicemail about rescheduling.; schdld next appmnt for 4/19 TUE !
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bloomington, TX 77951
Michael
Job Details: 04/11/2022
The customer thought it was under the 10 year warranty for the motor drive and basket. I explained to the customers she is still responsible for the SCF and labor if thats the issue. She didnt want to spend the money on it.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near San Antonio, TX 78254
Sebastian
Job Details: 04/11/2022
Determine that the spark DSI module is the issue as we changed out the igniter igniter is not producing any spark whatsoever even with the new igniter spark DSI has proper power going to it ordering spark module; ordrng 1 W11162730 (Spark module)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Corpus Christi, TX 78418
John L.
Job Details: 04/11/2022
51Inspected unit, found issue with strike latch. Latch was bent not allowing for door to shut and secure. Straightened out latch and ran diagnostics mode, received one code F5E1 door switch open. No other codes pulled, unit ran though diagnostics mode without issue. Tested on a normal cycle to verify function , unit running as designed. Issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cibolo, TX 78108
Chris S.
Job Details: 04/11/2022
Called customer to let them know Im not feeling good got to speak with customer customer is OK with rescheduling; schdld next appmnt for 4/19 TUE !
We serviced a
KITCHENAID RANGE
Model KSIB900ESS0
Near Corpus Christi, TX 78418
John L.
Job Details: 04/11/2022
Installed components, hot plate and feet. Issue still occurs, issue may be with module will replace to resolve.; ordrng 1 W10808070 (display) and 1 W10873520 (Module)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78218
Garry
Job Details: 04/11/2022
"Customer complaint of leaking under DW. Arrived to find outdated element installed with significant deterioration of bushings. Replaced Element (W11537778) as per Service Pointer W11540964/SP S17304. Returned unit to operation and tested for leaks. No stored fault codes at the time of my departure. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Port Lavaca, TX 77979
Michael
Job Details: 04/11/2022
Removed the back panel in the FC, found the brown wire to the heater had pulled out of the connector; put it back in place, heater is good, plugged it back in, I went ahead and install new thermistor. Plugged the appliance in, it has a good frost pattern, the evaporator fan and appliance are working normal
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Boerne, TX 78015
Drew
Job Details: 04/11/2022
"Upon arrival found rr burner not giving enough gas. Ordering caps, heads, orifice holder, orifice, and valve to resolve issues.; ordrng 1 W10833886 (cap-burner) and 1 WP8286813 (burnr-head) and 1 W10594399 (holder-orf) and 1 W10791082 (spud-orfce) and 1 W10597156 (valve-gas)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Port Lavaca, TX 77979
Michael
Job Details: 04/11/2022
The customer said the appliance wouldnt do anything. I removed the front panel and checked all the connections, all is in good condition. I turned the breaker on, no error codes, ran a diagnostics test, completed with no issues or error codes. Elevated the drain hose and zip tied it, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/11/2022
Customer stated unit upper right hinge not set properly. Found pin in hinge had become dislodged. Managed to secure pin back into hinge to temporarily resolve the issue. Ordering upper right hinge to resolve the issue fully. Scheduled for soonest availability. ; ordrng 1 W11409290 (Hinge upper right)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Inez, TX 77968
Michael
Job Details: 04/11/2022
Installed new belt, the appliance is no longer making a screeching noise, the appliance is working normal
We serviced a
KENMORE MICROWAVE OVEN
Model n/a
Near La Vernia, TX 78121
Daniel
Job Details: 04/11/2022
Upon arrival customer stated house is about 3 years old and that all appliances should be in warranty through sears. Checked all appliance tickets and found no info on any warranty from sears. Let customer know they would have to contact sears and sears would dispatch us the ticket stating any kind of warranty that they have. Let customer know that without any warehouse info I would need to charge 1 ticket a full service call fee along with a 2nd appliance call fee for every other appliance after that. Customer stated she will contact Sears to get the new tickets dispatched to us.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/11/2022
Tested unit. No frost pattern in evaporator. Compressor running. Unit has good charge. Unit has restriction in evap. Will need new evaporator and drier. Gave estimate for repairs. Service fee 124. Labor 400. Parts ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/11/2022
Tested unit. Adhesive on range from manufacturer. Cleaned adhesive. No further issues. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/11/2022
Tested unit. Belt slipped off pulley. Will need new belt and shield. ; ordrng 1 WPW10427633 (Shield)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/11/2022
"Last trip found faulty motor and capacitor, due to not spinning. Replaced both to resolve the issue. Calibrated unit and ran auto testing, noticed squeaking during spin. Unit is functioning properly now, just squeaking. Created new ticket for new issue. See 101705 for squeaking issue."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near San Antonio, TX 78258
Jim G.
Job Details: 04/11/2022
Customer contacted me via text message and informed me he corrected issue as there was a bit of tape that was vibrating. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78248
Jim G.
Job Details: 04/11/2022
Customer described a sustained squealing. I verified the rollers were significantly worn down. I replaced he dryer kit. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/11/2022
Customer stated no water coming into the unit. Found cause to be water on home side was in the off position. Turned water back on to resolve the issue. Used wire tie from stock to prevent accidental water shut off. ; used 1 WP8567668 (Tie-wire) from stock