Near San Antonio, TX 78224
Jesus C.
Job Details: 10/01/2020
WASHER AMANA NFW5800HW0 Installed new control and UI. No further issues. Tested to complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE525S0JZ0 "Checked range found control board not powering on, side panels dented and lower front panel dented. Ordering parts to resolve issue. ; ordrng 2 W10162245 (panel-side)s and 1 W10861542 (panel-drwr) and 1 W11204519 (cntrl-elec)"
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/01/2020
UPRIGHT / CHEST WHIRLPOOL WZF34X16DW No issues during testing. Good frost pattern. Holding temp. No further issues. Tested to complete.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG520S0FS0 Checked range found 3rd digit on control board not lighting correctly found broken knob ordering parts to resolve issue.; rqstng P&A on 1 W10837805 (cntrl-elec) and 1 W10862482 (knob)
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Found compressor loose, also found 2 copper pieces touching compressor. Customer will monitor and see if that made any difference."
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2020
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HS01 Last trip found faulty infinite switches and right rear burner. Replaced all parts to resolve the issue. Unit tested good now. No further issues at this point.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Break in wiring inside freezer door, need new door. ; ordrng 1 LW11037733 (dor-fip)"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW2 Checked washer found no issues with washer unit is working as designed. Good suspension good agitation and spin. Job com0lete.
Near San Antonio, TX 78254
Justin
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Spoke with customer he is going to call whirlpool to see about covering repair. Close ticket for now, will need W11342846 and W11244494."
Near San Antonio, TX 78247
S. L.
Job Details: 10/01/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Found no frost pattern compressor on and fans running called SG need uv dryer rescheduling Monday.; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78254
Justin
Job Details: 10/01/2020
DRYER MAYTAG MEDB855DC4 "Valve is psp item, customer said using steam cycle it would leak underneath dryer. Went over loading and settings with customer, unit is good to go."
Near Bigfoot, TX 78005
Ezequiel V.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE515S0JS0 Checked range found door not closing broken hinges on right side ordering both hinges to resolve issue. ; ordrng 1 W10299224 (hinge-door) and 1 W10299227 (hinge-door)
Near Schertz, TX 78154
S. L.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT730PAHZ Found upper rack stop not in track after looking found it in sump filter. Installed ran test cycle no missing pieces all operations normal.
Near San Antonio, TX 78253
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF28M9580SGAA Last visit found faulty temperature sensor. This visit replaced with new sensor to resolve cooling issues. No further issues at this time.
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Installed new control. No issues during testing. Tested to complete.
Near Atascosa, TX 78002
Jesus C.
Job Details: 10/01/2020
FREEZER WHIRLPOOL WZF34X18DW03 Gasket not sealing on top of freezer door. Reshaped seal. Gasket is holding. No leaks. Tested to complete.
Near San Antonio, TX 78217
Jim G.
Job Details: 10/01/2020
WALLOVEN KITCHEN AID KEBS107SSS04 Replaced control. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW2 Need drain pump from unit. ; ordrng 1 W11399437 (DRAIN PUMP )
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED7500GW0 Replaced hinges. Took door apart to see if there was anything affecting the door strike. I did not see anything out if order. Tested dryer with a loaf of clothes for a good amount of time on two different settings. The unit door did not pop open when drying the clothes. Unit is fully operational. If there is a call back this time we should probably send another Technician. Sometimes a second set of eyes is helpful. I have called Tech Line and SG on this call previously. Tech Line recommended changing the whole door because when the door gets sat on or leaned on that the metal on the door can become bent by the hinges. I do not see any signs of a bent door and a new door would be cost prohibitive for the consumer. Unit is working as designed currently. This was a call back so the customer had already paid the service fee for a prior part and labor for one part install. Today our customer was charged for the parts and 2 additional parts installed. Balance pai
Near San Antonio, TX 78247
S. L.
Job Details: 10/01/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Found no frost pattern compressor on and fans running called SG need uv dryer rescheduling Monday.; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78251
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Last visit found faulty heating element for defrost to icemaker. Swapped out with new parts to resolve issue and unit tested good now with no further issues at this time.
Near San Antonio, TX 78233
Jim G.
Job Details: 10/01/2020
DRYER MAYTAG MED7230HC0 Sensor harness needed replacement. ; ordrng 1 W10298258 (harns-wire)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRFF507HPSP0 Verified faulty module. ; schdld next appmnt for 9/29 TUE !
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Used wire tie to correct harness.
Near Schertz, TX 78154
S. L.
Job Details: 10/01/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 Found open thermal fuse and unresponsive UI advised customer that UI needs to be replaced and fuse.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced motor assembly. Issue resolved.
Near Selma, TX 78154
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDEH01 Found open RC thermistor defrosted evaporator replaced harness and fan set 8 hour defrost all operations normal.; used 1 W11033168 (HARNS-WIRE) from stock
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 10/01/2020
REFRIGERATOR MAYTAG MFI2269FRZ04 Checked refrigerator ice maker found ice maker stuck mid harvest ordering ice maker to resolve issue. Also ordering harness includes thermistor.; ordrng 1 W10300024 (icemaker) and 1 W11254854 (ICE MAKER HARNESS)
Near Converse, TX 78109
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ Spoke to customer she said service not needed marked as complete
Near China Grove, TX 78263
Steven G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW4 Checked washer ran test cycles found clicking in agitation and grinding in spin ordered gearcase ; ordrng 1 W10868473 (gearcase)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 10/01/2020
REFRIGERATOR MAYTAG MSS25C4MGK00 Replaced door on refrigerator unit is sealing properly no issues. Unit is working as designed. Job complete.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW5620HW0 Checked washer found error code f0e5 off balance cleared code and ran diagnostics no issues all passed unit is working as designed. Job complete.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG515S0ES1 Replaced both back burner heads and valve for back right burner. Tested to complete.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED5620HW0 Checked dryer found no error codes found during testing or operation found bad thermal cut off replaced cutoff unit is working as designed. J9b c9mplete.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW6620HC0 "F0E2 only fault stored, checking quick diagnostics cycle now. All test passed, unit spinning as designed."
Near San Antonio, TX 78242
Jesus C.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW4855HW1 Tested unit. No stored error codes. Ran calibration. No issues. No issues during testing. Unit is working properly. No water level issues. Performed customer instruct on how unit works. Job complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Customer stated that the issue is the unit will not function regularly when using the microwave. Has to hold the door closed in order for it to finish time. Found issue to be faulty interlock harness. Ordering new parts to resolve issue.; ordrng 1 W11356970 (HARNESS INTERLOCK)
Near Adkins, TX 78101
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Removed doors replaced harness then replaced door used old pantry ui installed tested all operations normal pantry ui working tested ice maker tested dispenser fans and compressor advised ice may take several hours.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE320M0ES0 Swapped out faulty door hinges in order to resolve door closing issues and reassemble the door. Unit testing good now. Collected parts and labor
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Customer stated The issue is that the unit does not function every time when running the oven cycle. Additionally the light turns on and off light self. Diagnostics revealed F6 E0 error. Ordering console to resolve issue.; ordrng 1 W11297728 (console)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit lower ice maker making a sheet of ice. Found cause to be broken fill cup. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty per Sb web. Sb web has purchase date of 6/20/2020; used 1 WPW10300024 (ICE MAKER) from stock
Near San Antonio, TX 78254
Richard G.
Job Details: 10/01/2020
RANGE WHIRLPOOL MET8775XS01 Replaced infinite switch. Leds are now working as designed. Part covered under our warranty on parts. Tested to complete. Unit is good to go.
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2020
OVEN ELECTRIC (S FRGIDAIRE FGEW3065PFE Unit long preheat times and not holding temp once heated. Finding issue to be faulty bake element. Quoted 497.86 for P&L. Customer wants to think about repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 318601604 (BAKE ELEMENT)
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the icemaker is still not working. Ordering icemaker.; ordrng 1 W11294907 (icemaker)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer states they called Whirlpool and were told that the unit is not going to be replaced. They are complaining that the food is still freezing at the top of the refrigerator section and they have had to throw away a lot of food because of this. Customer has freezer section packed from top to bottom, and the food that is freezing is on the top shelf near the diffuser. Checked refrigerator and freezer temps. Freezer is reading -1 and refrigerator is reading 38. A couple of drops of water have frozen on the diffuser, but no ice buildup found.Called techline and spoke with Chris. He has the information documented and recommends the customer to contact the customer care team again. SR#7728879546"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Unit freezer not cooling properly. Finding issue to be a defrosting issue. Ran a forced defrost to check the heater. Heater functioning properly. Issue lies in control board. Quoted 394.89 for P&L customer wants to proceed with repair. Ordering electronic control to resolve the issue. Collected Sc. ; ordrng 1 WPW10675033 (ELECTRONIC CONTROL )
Near San Antonio, TX 78254
Richard G.
Job Details: 10/01/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Called customer. Valve is working properly, it is just sitting lower than the rest. Customer does not need service at this time but will contact us if needed."
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRV996FDEE00 Issue is freezer still not defrosting. Verified operation of heater in diagnostics. Found defrost sensor to be in an awkward location. Moved sensor to proper spot. Customer will test out how new sensor location works and let us know is issues persist. Prior 90 on SC fee.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced control board on washer unit is working as designed no issues. Job complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Wrong color console ordered. Reordering stainless. ; ordrng 1 W11297709 (console)
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW0 Ran diagnostics and received error code F0E3 overload and F2E1 UI stuck button. Ran service test mode and all loads functioned as designed. I recalibrated unit with service test mode 52. U it is fully operational now.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED85HEFC1 "Checked dryer found unit continuously running found dryer getting to hot ordering thermal cut off control board and sensors to resolve issue.; rqstng P&A on 1 280148 (cutoff-tml) and 2 3387223 (electroid)s and 1 W10847936 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
REFRIGERATOR JENNAIR JFX2897DRP02 Replaced all parts. Issue resolved.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KSSC48FTS04 Checked refrigerator found compressor not powering on checked for voltage at board good voltage found bad inverter board ordering board to resolve issue. Collected service call fee.; ordrng 1 W10133449 (inventer box)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
RANGE JENN-AIR JDRP648HL00 Replaced all parts. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Icemaker still not available. Rescheduling for when part is available. ; schdld next appmnt for 9/25 FRI !
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Verified loose strike. Used wire to secure properly. Also completely realigned unit in cavity.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Need drain hose and drain pump. Drain hose is clogged. ; ordrng 1 W10876537 (drain pump) and 1 WPW10545278 (drain hose)
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
RANGE AMANA AGR5330BAB3 Customer stated the issue is temperature concerns when utilizing the oven along with the left front burner not igniting properly. Reviewed the service pointer regarding temperature heating concerns and the unit appears to be functioning normally upon inspection. Did this by preheating oven to 350°. Left front burner is not igniting regularly. Ordering orifice to resolve issue. ; ordrng 1 WP98017349 (orifice)
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/01/2020
DISHWASHER JENN-AIR JDB9800CWS2 Issue is that dishwasher will not start. Finding issue to be a shorted vent fan. Ordering vent fan and returning. ; ordrng 1 WPW10469574 (vent asm)
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed new ice box assembly, adapter, and ice bin access door. No issues during testing. Job complete."
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Issue is no cool refrigerator. Evaporator is frosted in refrigerator and no cool in freezer. Called techline and DH who both recommended a new control. Tests on the 3 way valve given to me by techline passed. Ordering new board.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/01/2020
OVEN ELECTRIC (D KITCHEN AID KEBS109BBL00 Issue is that the UI would never get off of preheating. Service pointer indicates a new control is needed. Unit is out of warranty per CXC despite closing date being July 2020. Customer opted to not repair unit. Collected SC fee.
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF34H9960S4AA Installed new dispenser and ice tray. Still waiting for other part. ; saved tckt
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
RANGE WHIRLPOOL WFC310S0EB0 "Need control board, psp item on board. Customer does not want to go forward with repair."
Near Converse, TX 78109
Shawn W.
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS5 "When replacing the control board I noticed that there was significant damage to the inner cabinet, control panel assembly and the outer case. I did my best to get the control panel assembly into place but could not due to the damage. Talked to Butch at Techline and it was determined that because of the damage to the inner cabinet that this is unrepairable. SR#7728878980. Pictures are included. I provided the SR number, serial number and Whirlpool customer service phone number to our customer."
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Customer stated that the issue is the unit will not drain. Drain pump does not actuate and also when entering diagnostics, unit did not perform as expected. Would not enter diagnostic sequence. Ordering a control to resolve issue.; ordrng 1 W11410063 (CONTROL)"
Near , TX 78006
Douglas H.
Job Details: 10/01/2020
DRYER MAYTAG MEDB835DW4 "Customer stated unit showed “pr” error and then wouldn’t turn back on. Error likely PF indicates an interruption of power to unit. Verified proper voltage to unit, upon plugging unit back in unit began functioning. Found issue to be a loose socket on the wall. Advised to have an electrician out to check the socket. No further issues at this point. Yes to survey and leave behind."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/01/2020
RANGE WHIRLPOOL WGG745S0FS02 "Issue was no bake in top oven. Could not get igniter off of bake manifold. Threads on screw was stripped. Screw just spins in place. Replaced broiler igniter no problem. Ordering new igniter, manifold and screws to resolve issue. Customer will be waiting on our call to set up appointment. ; ordrng 1 W11174122 (burnr-oven) and 2 WP8273062 (screw)s and 1 WPW10324738 (igntr-oven)"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WSZ57L18DM00 Last trip found faulty control. Replaced control to resolve the issues along with power cord supplied in part box. Unit now functioning properly. No further issues at this point. Collected P&L.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW5105HW0 Customer stated that the unit won’t start. Diagnostics revealed errors F5E1 F8E6. Found issue to be cause by the latch not being plugged into the control. Made connection and ran test cycle. Unit passed all tests and has no further issues at this time.
Near San Antonio, TX 78240
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW6620HW0 "Need both water valves, also need control board. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11322905 (cntrl-elec)"
Near San Antonio, TX 78230
Justin
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE515S0JS0 "Need to reschedule to, wrong address on file. This is in Corpus ; saved tckt"
Near Boerne, TX 78015
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRFC704FSS01 Replaced door to resolve icemaker issues. Also replaced icemaker since previous one was faulty as well as the user interface for the door. Unit tested good now with no further issues at this time.; ordrng 1 W11115534 (icemaker) and 1 W11330486 (CONTROL)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4815EW1 Customer stated door latch acting up and makes humming noise. Found door catch to be damaged. Replaced catch to resolve that issue. For noise issue. Unit itself making normal noise but did locate a random screw and some other items below the unit causing the noise. Removed all items below unit. Unit performing as designed now. Customer approved of repair. Yes to survey and leave behind.
Near San Antonio, TX 78222
Steven G.
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Checked microwave found bracket broke hitting control and shorting cord ordered parts; ordrng 1 W10654511 (cord-power) and 1 W10821385 (hard-mount) and 2 W11122643 (NUTS)s and 1 W11207441 (COVER)
Near San Antonio, TX 78254
Justin
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Need to order control board, and console. Will reschedule blower. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297709 (console)"
Near San Antonio, TX 78209
Steven G.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 Checked refrigerator found air return at top of refrigerator and bottom causing no airflow cleared ice checked operation unit is back to normal
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WML55011HS Arrived at store was not able to reach unit. ; saved tckt
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HBL1 Replaced dishwasher dish rack no issues after replacement unit is working as designed. Job complete.
Near Castroville, TX 78009
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced dual valve. Water pressure increased considerably. Will also get more water to icemaker and increase ice production. Tested to complete. Unit is good to go.
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/01/2020
DISHWASHER KITCHEN AID KDTE334GPS0 Issue persisting from previous visit. Customer will need control to resolve issue. Ordering parts; ordrng 1 W11120155 (control-elect)
Near San Antonio, TX 78250
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Thawed out evaporators. Replaced evap motors, harness, pan, trivet. Tested to complete. Unit is good to go."
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW2 Ran diagnostics and received error code F7E1 Basket speed fault and F7E5 shifter fault. Ran automatic test mode and all loads functioned as designed. Ran manual test mode and found that the spin and agitate function are working as designed. The drive system is fine. This unit will need a new control board. Part ordered.; ordrng 1 W11419215 (CONTROL BOARD)
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4815EW1 Installed new timer. Ran time cycle. Ran 20 minutes. No further issues. Tested to complete.
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/01/2020
DISHWASHER JENN-AIR JDB9800CWP2 "Installed part W11179176 Panel Control. Tested unit. It now fills, washes and drains. Unit is fully operational."
Near Live Oak, TX 78233
Shawn W.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW8500DC5 Customer is experiencing problems with water coming into the washer. Ran diagnostics and found error code F3E2 Inlet water temperature fault and F0E4 spin limited by water temperature. Ran service test mode manual to verify the need for a water valve. Changed water valve from truck stock W11165546. Tested valve. Unit is now fully functional. Calibrated unit with service test 52. Customer said yes to survey.; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF520PADB7 "Fixed date on purchase, will need springs for door. Unit is under warranty. ; ordrng 2 WPW10337934 (door spring)s"
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Customer does not want to go through repair, would need ui and motor evap harness for freezer."
Near San Antonio, TX 78256
Douglas H.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED6120HC1 Last trip found motor pulley broke causing the belt to break. Replaced motor and belt to resolve the issue. Unit now functioning as designed. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78207
Jesus C.
Job Details: 10/01/2020
DRYER MAYTAG MEDC465HW0 Tested unit. Not heating. Found thermal cutoff was tripped. Reset cutoff. No further issues. Job complete.
Near San Antonio, TX 78209
Steven G.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW1 "Checked washer found unit not agitating or spinning found bad capacitor, replaced capacitor checked operation unit is working normal now ; used 1 W11158831 (CAPACITOR ) from stock"
Near San Antonio, TX 78256
Colton B.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRSC703HPS00 "Issue is a frosting up refrigerator evaporator. Ordering new UI, defrost thermistor and fan scroll. Returning on the 30th. ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11340158 (UI)"
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Checked refrigerator ordered door gaskets to see if they are easier to open, and found refrigerator leaning because floor is un level causing water to leak during defrost ; ordrng 1 W10443314 (gasket-fip) and 1 W10443316 (gasket-fip)"
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW0 "Issue is that unit was making a clunking noise during agitation. Replaced clutch, control and slider. Unit tested good."
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KSCS25MVMK00 "Found that the temperatures in the fresh food section were around 65F and the freezer was at 15 F. The freezer was iced up from top to bottom on the evaporator cover. There is a really thick block of ice on the bottom of the freezer indicating a plugged drain hose. The freezer also had excessive icicle build up on the freezer door shelves. I defrosted the whole freezer. I ran diagnostics and found that the thermistors are functioning and the baffle is operating as designed. I did indeed find that the drain hose was clogged. I removed it and cleared it out. Noticed that the compressor is hot and it sounds like it keeps starting and stopping. I found that the resistance on the Bi-metal was at 53 ohms and it should be at 56 ohms, this will need to be replaced. The defrost heater was reading 23 ohms and there was continuity. However, in diagnostics the sensor is reading open when closed and vice versa. The inverter will need to be. Hanged out to corre
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF22K9381SR/AA Went to replace parts found bucket still iced up customer didn’t unplug unit was able to remove bucket and dethawed ice found ice maker and bucket to big have to reorder parts.; ordrng 1 DA82-02645A (ICE MAKER KIT ) and 1 DA97-14504C (ICE BUCKET )
Near San Antonio, TX 78237
Jesus C.
Job Details: 10/01/2020
DRYER MAYTAG MEDC465HW0 Tested unit. Not heating. Found power supply not reading 240. Missing L2 voltage. Issue with power supply from home. No issues with dryer. Job complete.
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/01/2020
WASHER MAYTAG MVWP576KW Tested washer. F8E1 error code. Found customer not using hot water to valve. Unit needs both water supplies to run properly. No further issues with unit. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78258
Douglas H.
Job Details: 10/01/2020
WASHER LG WM2501HWA Unit not powering on at this moment. Finding issue to be drain pump shorted out control. Ordering drain pump to resolve will install old control with new pump. ; ordrng 1 4681EA2001T (DRAIN PUMP)