"Customer needs to set up inside, it is in the garage and not plugged in. Will need to reschedule until it is available for testing."

"Called customer no answer, Knocked on door no answer. Customer let me inside by unlocking the door. Found the wall outlet only getting 120 on one leg, taking readings across both legs wall is grounding out only getting 50 volts across a 240volt circuit. Will need an electrician."

Replaced pads and tested unit unit is testing good closing out call

"Replaced pump and motor, spray arm, seal, support arm, cap and wheels. Tested to complete. Unit is good to go."

Idler pulley had come loose probably during installation. Resecured properly. Issue resolved

I replaced the control and ran service cycle to calibrate as directed by Whirlpool Tech Line. Unit is fully operational now. This was a PL1 authorization.

Customer stated that she reset refrigerator and hasnt heard noise so she doesnt need service if customer calls back with same issue please order control board WPW10120827; rqstng P&A on 1 WPW10120827 (cntrl-elec)

Customer stated not as cold as it should be and runs all the time. Ran diagnostics testing to check unit and found that the control is at fault. Quoted 225.79 for p&l plus tax (97.45 labor) total with sc 365.43. Collected sc customer wanted to proceed with repair. Ordering control to resolve the issue. ; ordrng 1 W11282569 (contrl-box)

"4511 gate code, replaced lid unit good to go."

Replaced ice door due to not closing back into position after dispensing. Tested ice door and it is working as designed. Refrigerator is working as designed. Job complete.

Customer stated that unit not starting when button depressed. Found issue t9 be console and control issue. Ordering both to resolve the issue. ; ordrng 1 W11089306 (Fascia) and 1 W11089308 (cntrl-elec)

Checked dryer found cracked blower wheel. Ordering motor and blower wheel to resolve issue.; ordrng 1 WP697772 (Blower wheel) and 1 279787 (Motor drive)

Changed out icemaker did fine at the last icemaker got stuck again try to verify icemaker function when I found that I am not getting water fed to it I did the independent water fill test find that I am not getting anything for the icemaker I am getting water from the water dispenser and I can hear the water valve actuating for the icemaker but no water is being fed no evidence that the unit is frozen up anywhere around the tubes are in the bottom ordering water valve to resolve issue; ordrng 1 W10908836 (Valve)

See photos. Dispatched under incorrect credentials. Unit must re-dispatched if under warranty.

Sr 7729593203 Customers concern is if the unit still keeps turning off on its own customer is very upset that weve been out so many times and been unable to resolve issue call tech line was ultimately unable to truly come up with a solution ordering filter board as it is the last piece that could be affecting this unit after changing everything else customer will be calling whirlpool corporate is not happy and does not want to have another technician come into the home. Explain to customer that I will be ordering the part just in case. Parts team to reach out when its available; ordrng 1 WPW10531156 (Filter board)

"Unit making thin ice and not making a lot of ice. Finding Evap thermistor cause of thin ice not allowing it to fully cool properly and also finding water level sensor faulty so back half of the little bit of ice that is there, is melting away. 306.42 p&l, 424.42 total with sc. customer wishes to proceed with repair. Ordering water level sensor and pump harness to resolve he issue. Collected sc. pump harness psp part; ordrng 1 WPW10485962 (sensor) and 1 WPW10485955 (harns-pump)"

"Customer stated unit had show LC error again, and was draining. Called Samsung tech support due to reoccurring issues. Spoke with Erik, he asked some questions in regards to error. Advised to unplug leak sensor and check for water under unit, stated if no water it would be harness issue. There was dampness in drain pan, appears as a small leak, not coming from previous repair as no indication of water in that area. Small leak coming from sump assembly. Quoted 437.96 for p&l and since not caused by previous repair. Per Samsung support leave sensor unplugged. Advised customer of this procedure as well of leaving sensor unplugged and that unit has a small leak. Customer going to talk it over with husband. ESTIMATE ONLY!; rqstng P&A on 1 DD82-01313A (Sump assembly)"

"Unit Evap coils freeze up, customer stated that sometimes it defrosts but most of the time it freezes up. Coils frozen up at this point. Customer also stated happened after the winter storm. Can tell that the defrost bimetal has been replaced. Finding issue to be a faulty control not regulating temp properly. Finding that the control has been discontinued and is NLA through our distributors. Part number is 5303918341 control. Collected service call."

"Called customer no answer, knocked on door no answer either. Customer answered door bell said they no longer need service."

Our customer is having problems with the unit not draining. It will drain if they initiate it manually but it will not do automatically. I ran diagnostics and it revealed no errors during service cycle. This unit fills washes and drains. This unit will need a new control. Part ordered; ordrng 1 W11410066 (Control)

Tested unit. Control not responding. Bad control. Replaced control. No issues during testing. Unit is working properly. Job complete.

"Customer complaint is that the drain pump is continuously running. When plugged in the washer display states, Water is draining. Please remove clothes or start a cycle. Will need drain pump and control for repair. Customer states the purchase date is the 21st of April, 2020, but does not have the receipt readily available. Informed customer we will need receipt for repair to be covered under warranty. Gave customer estimate for repair if no proof of purchase can be provided.

Replaced all parts sent. Issue resolved. Unit tested properly thereafter.

Verified a faulty heater. Ordering and will return to repair. Ordering dual valve as a precaution. ; ordrng 1 W11087201 (Heater foil)

Replaced damaged vent trim. Did factory reset for customer.

Customer stated unit floods the wash room when in use. Found cause to be a stopped up drain tube in the home. Advised customer to contact a plumber. Unit is functioning as designed.

Verified issue was the spark modules causing a clicking sound when burners are already ignited. ; ordrng 5 8190929 (Module)s

Customer stated that ice is melting and over flowing in the front reordering bin thermistor.; ordrng 1 WPW10511923 (thermistor)

Unit microwave not heating. Finding issue to be faulty magnetron. Quoted 374.07 p&l plus tax (total with sc 492.06). Collected sc. customer wants to proceed with repair. Ordering magnetron to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11346197 (Magnetron)

"Customer stated control panel dead. Confirmed voltage to control, and confirmed 14 volts dc through control to ui console. Unit needs console to resolve the issue. Ordering both console and control to resolve the issue. Per sb web these parts are covered under KA limited part warranty for 2nd-5th year. Advised of sc on call ahead. Quoted 97.45 plus tax for labor. Collected sc"

Customer is going to look at getting his duct cleaned. Reschedule the cycling thermostat and high limit thermostat. ; ordrng 1 6931EL3001F (High limit thermostat)

I replaced parts and tested unit good to go confirm no more noise

Replaced FC tested unit everything working properly.

Customer stated that dishwasher wasnt washing right. Found issue to be faulty motor sump. Replaced motor sump tested unit everything working properly.

Customer stated that microwave wasnt working properly. Found UI and control board faulty. And microwave fault temperature sensor code. Ordering control UI and thermostat. Parts out of stock.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console) and 1 W10389447 (thrmst-fix)

Replaced valve tested unit everything working a few times then its stopped again. Called tech line spoke with ED SR7730567713 found issue to be too much water pressure need pressure regulator and hose that goes with it.; ordrng 1 8212547RP (tube-water)

Customer stated that microwave not working right. Found issue to be faulty door switches and control board. Went to order control board and it is discontinued. Customer is gonna buy new microwave. Collected SC cash ; rqstng P&A on 1 W10476501 (cntrl-elec) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)

"Customer complaint is that the icemaker has stopped working and the freezer is not cooling properly. Entered diagnostics and found test 39 showing the RC evaporator thermistor is shorted. Will need rc and fc evaporator harness with thermistors. Customer has warranty through AIG, informed customer they will need to contact the extended warranty to have it dispatched to us that way. Gave customer a quote on repair if warranty dispatch not received.; ordrng 1 W11087438 (Evap motor with thermistors) and 1 W11249952 (Evap motor with harness)"

Sr 7730566552 Changed out inverter found that new inverter is lighting up but it is now displaying a code for a failed compressor windings on compressor show to be good but it is not kicking on verified good voltage with tech line trying to figure out issue came to the determination that the compressor needs to be changed out SR number listed above. Tech-support would also like me to re-order the inverter as well. Customer also explains that they have also on issues with the refrigerator such as the doors registering open when closing late to being dim and flickering ordering harness for the deli drawer assembly and will let the next tech determine whether or not it is needed most likely not as I was not able to replicate these issues. Will that office determine when the next available date is open for a sealed system tech; ordrng 1 W10832994 (Compressor) and 1 W11170612 (Harness) and 1 W11087200 (Inverter)

"Found icemaker with some ice but not engaging, will need to order and replace unit. ; ordrng 1 WPW10277448 (Icemaker)"

Upon inspection verified a hinge is not needed. Adjusted door using the nut and bolt adjuster at the bottom of the door. Issue resolved.

"Last trip found leak in Evap. Replaced Evap and dye drier to resolve the issue vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Collected p&l. Advised customer of at least 48 hr cool down period or until ice production begins."

"This units lights stopped working in the RC after replacing RC thermistor upon power up. I called Whirlpool Tech Line to speak with Sterling to find if this was related or a new development. He agreed it was a new development and we discussed trouble shooting procedures and concerns about components drawing DC away from other components. I ran the tests in the trouble shooting procedures for lights, door magnets, sabbath mode etc. The Orion board is putting out the 12 VDC to the lighting and all connections are being made. This calls for a new light. However, these lights were working up to my disconnection to replace the evaporator cover. We could have a shorted wire in the new evaporator cover, our the jumper harnesses. Parts needed ordered. ; ordrng 2 W11262311 (Led Module)s and 1 W10911358 (Evaporator Jumper Wire) and 1 W10906507 (Assembly Manifold Jumper Wire) and 1 W11450890 (Control) and 1 W11336586 (Orion Board) and 2 W11165531 (Strip led)s and 1 W11262311 (Evaporator cover)"

"Unit cooling but not cooling at correct temps, will need sealed system tech to come and take a look. ; schdld next appmnt for 4/28 WED !"

Tested unit. Ice maker not running harvest. Will need new ice maker and harness. ; ordrng 1 W10884720 (Harness) and 1 WPW10300024 (Ice maker)

Ww6idw6dp1 autho Call tech line again to see if we can figure out what the issue is for this customer customer showed me a video of the unit walking customer swears that they have been loading it the way that they were showed last time we visited change the suspension after checking with tech line and found that this might be the cause of the issue after changing suspension found that unit is still slightly wobbly when you grip it from the bottom only you could tell that the basket has a slight wobble to it against the transmission this must be the cause of the issue got authorization from partner team Ordering gear case and basket will replace basket first if unit still appears to be wobbling will go forth with gear case repair. Parts seem to reach out when all parts available customer to call whirlpool in regards to getting a new unit or to having her parts expedited; ordrng 1 W10752719 (Basket) and 1 W11454734 (Gearcase)

Found that the strike was broken into the latch assembly must replace strike ordering Park Park shows available at vendor parts team to reach out when available scheduling for the 28th as I believe will have the part by then; ordrng 1 W11090487 (Strike)

Found that several of the buttons on the control or not responding ordering part. Customers concern is that they were unable to actuate the front two burners and that their convection fan feature was not working this model does not have any fans on it whatsoever customer was concerned that the manual that she received mentioned a convection feature there is none on this model specifically ordering the control to resolve the button issue; ordrng 1 W10894098 (Control)

Was going to replace timer and customer stated dryer was bouncing around. When I went to check dryer drum noticed the felt around the drum was completely ripped off. Customer is not happy she has only had the dryer for 4 months. Ordering drum. Drum is out of stock. ; ordrng 1 W10899578 (drum)

Customer complaint is that they ran the self clean on the ovens and the bottom oven gave an error for the door latch. Entered diagnostics and found error code F5E4 door latch motor not operating for lower oven. Verified non functioning latch. Will need latch for repair. Marking as estimate only. Cuts does not want to proceed with repair at this time. Collected service call fee.; ordrng 1 W10883049 (Latch motorized)

"Checked washer found gearcase screeching when in spin also found cam missing nut and belt is burnt from washer spinning ordering gearcase, splutch kit and belt to resolve issue.; ordrng 1 W10870912 (Gearcase) and 1 W10721967 (drive pulley) and 1 W10808317 (belt)"

Tested unit. Found cam assembly loose from gearcase. Causing grinding sound. Fixed cam assembly. No issues during testing. Job complete.

The arrangements for DH as a helper tech were never arranged properly. I contact DH and found that he had not been assigned and was working on other jobs. I contact NR for communication. He informed me that this will be taken care of. I called our customer and explained the situation and apologized on behalf of ACT. I also explained that our company would contact her to make proper arrangements. She agreed to contact ACT as well. I feel terrible about how this is going for our customer. She was very kind and understanding. Hopefully we can get this resolved as soon as possible. I have held the part and am more then willing to fit this in even if it turns into an even latter day.; O-emld tckt

Replaced light module in freezer. Collected payment. Issue resolved.

Verified loose fuse. Resecured wires. Issues resolved. ; used 1 WP8567668 (Wire tie) from stock

Replace control which resolve the error code but also found out my top section of the oven is not heating up found that my thermostat in the back of the top oven is bad order part Will give customer a slight discount on the part price and will collect my labor on return. Collected for control board today; ordrng 1 W11034459 (Thermostat)

Customer stated that refrigerator side wasnt cooling. Found issue to be faulty thermistor and damper. Ordering damper.; ordrng 1 W11087438 (motor-evap) and 1 WPW10248595 (control)

"customer complaint is that the unit is not washing as good as it used to. Entered diagnostics and found error code F2E1 which is not listed in tech sheet but is likely a stuck key error. Ran unit through automatic test, unit is testing good but pump may be weakened from what it was when first purchased. Will need pump and motor.; ordrng 1 W11087376 (Pump and motor)"

"Customer complaint is that the timer is not working properly, and no matter what setting it is on the timer never moves, verified issue, will need new timer.; ordrng 1 WPW10185982 (Timer)"

Customer states unit came with home. Home is new build. Advised customer to provide proof of closing to verify unit is in warranty. Customer will contact once they have proof of closing. Replace burners with kit W11371990

"Replaced refrigerator door for sealing issue. Customer declined new handle. Unit is testing good now. Installed door, badge, bin, and cam to resolve the issue fully. No further issues at this point."

I uninstalled the double oven from the cabinet. Removed all panels. I replaced the controls to service the F6E4 error code. I also replaced the TOD for the lower oven because the old one was open. I tested the lower oven bake with component activation and it is now heating. I ran both ovens to 350 F. Both reached temperature. Went back into diagnostics. No errors. Console not needed. Unit is fully operational now. Reinstalled unit into cabinet.

Found that the water level sensor is malfunctioning causing the unit to default a time Phil dumping a lot of water confirm that all of the functions on the unit are working appropriately ordering part scheduling for next open day Wednesday of next week; ordrng 1 W11325175 (Pump)

"Replaced regulator, burner heads, and valves. Center valve is still not opening all the way, and center burner and right rear burner are putting too much gas out. Checked orifice numbers against chart, found wrong orifices installed. Ordering new orifices, and tubing for center and right rear burner.; ordrng 1 W10594399 (Orifice holder rr) and 1 W10594399 (Orifice holder center) and 3 W10791076 (Orifice)s and 1 W10791082 (Orifice) and 1 W11209817 (Orifice) and 1 W10566298 (Tubing) and 1 W10566296 (Tubing)"

Customer explained that they didnt want us to change out that cooktop after all as the crack appears to be any nonessential place

"Called customer about appointment, will need to reschedule. ; schdld next appmnt for 4/29 THU !"

Found unit damaged will need to reorder. ; saved tckt

Unit clicking on and off will need start device.; ordrng 1 WPW10197428 (Start device)

"Customer complaint is that the unit cooled for about a day, then they heard a loud hissing sound and the unit stopped cooling. Compressor is running. Found hissing noise coming from back of unit, under cabinet where condenser is. Spoke with Doug regarding issue, says to go ahead and order the compressor and condenser.; ordrng 1 W10574289 (Condenser) and 1 W11125124 (Compressor)"

Replaced Ice Maker. Tested unit. It harvested and filled. Unit is now fully operational.

Spoke with customer about repair. She is going to look into other repair options. Did not charge service fee.

Our customer was having problems with the unit draining. He replaced the drain pump himself but that did not fix the problem. I was unable to get it to go into diagnostics which usually indicates a bad main control. I called Bruce at Whirlpool Tech Line. He had an alternate route in it worked. The unit revealed error codes F1 E1 Pump/Main Relay/ EPROM error Drive F8 E1 NO WATER DETECTED ENTERING WASHER OR PRESSURE SWITCH TRIP NOT DETECTED. F7 E2 Main Control Unit Failure and F34 load in drum during cleaning cycle.. probably need a new door latch as well. When we tried to run service cycle it had the door open indicator light on when door was closed and locked Bruce recommended starting with the Microcomputer Machine Control W10309218 and the Pressure Switch W10239066. We need to replace this first before replacing the door latch because it could be control related. If the door latch needs to be replaced we need part W10253483. Our customer paid our service fee. I decided not to charge labor since they have already invested in the unit and will likely need to replace it. This is a estimate only. Our customer will not be moving forward with the repair.; ordrng 1 WPW10525369 (Control)

"Customer complaint is that the unit is not making ice. Maintenance changed out the icemaker. When I arrived, the ice bin was full of ice. Cleared ice from icemaker arm and icemaker proceeded to drop new ice, then called for water. Unit is testing good at this time."

"Customer stated that washer making squeaking noise. Found issue to be gearcase slider, clutch, and stator. Parts out of stock.; ordrng 1 W11423759 (Gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11400156 (Suspension)"

"Need customers purchase receipt, unit was purchased a couple of months ago. Inlet valve is busted and will need to be replaced. ; ordrng 1 WPW10279866 (Inlet valve)"

Checked washer found crack at gearcase hole causing small leak accumulates after time causing puddle. Ordering tub and gearcase to resolve issue.; ordrng 1 W11164183 (Gearcase) and 1 W11219115 (Tub)

"Customer complaint is that the front right burner is not working and is not sitting flat. Burner was improperly installed, and not making a connection. Installed burner properly. Burner is now sitting flat and working as designed."

Replaced drum tested unit everything working properly.

Verified damage to the door and frame. I dont believe this is reparable. Ive reached out to CXC safety and spoke to Kent SR# 7730485222. I explained my conclusion. They will comtact customer.

Unit is not cooling will need sealed system tech to look into repair. Would need water in-let valve as well. ; saved tckt

"Replaced power cord. Tested out unit, unit is testing good. Unit is good to go."

"Our customer cleaned the ice maker and changed the filter then started having problems with the ice maker making very little and cloudy and molted ice. When I drained the unit it did not seem to have a decent amount of water in the reservoir. When I powered the unit on it did not fill. I removed the water filter to run the unit and it still did not fill. Customer is using the approved filter. The unit does have 120 VAC at the water valve. The resistance of the water valve is 381 ohms it should be 320 ohms +/-5. On test 5 the water valve did not turn on and the lights Indicated that the bin was full and it was not. Currently this unit will need a new water valve and water level sensor. The unit went into step 6 without prompting after a long time with the water valve not initiating and dispensed some water and initiated a labored recirculation pump. On test 7, the unit drain pump did not initiate. This will need to be replaced as well as the recirculation pump. At the end of diagnostics the on/off was blinking 3 times intermittently indicating a failed bin thermistor. Called DH to validate diagnosis. Everything is sound. Likely do not need to replace bin thermistor. Our customer paid our service fee and our Tier 1 Labor. This is an estimate only. Our customer will likely be replacing the unit. If the do decide to move forward the remaining balance due upon completion of repair; rqstng P&A on 1 W10881366 (Water valve) and 1 WPW10489125 (Drain Pump) and 1 WPW10485962 (Water Level Sensor) and 1 WPW10489122 (Recirculation Pump) and 1 WPW10485955 (Pump harness)"

"Last tech found faulty lid latch. Confirmed diagnosis. Replaced the lid latch to resolve the issue. Unit testing good now, calibrated unit. No further issues at this point. Collected all costs (sc, p&l plus tax)"

Customer stated that door had frost on freezer door. Found issue to be door need adjustment. If customer calls back please order freezer door seal.

Spoke with partner team and they verified three year parts and labor warranty. Replaced bad ice bin thermistor for unit.

Spoke with customer and she let me know she is ok with waiting on part. She also said unit is very heavy and in a bad spot would need a second tech. ; schdld next appmnt for 4/30 FRI !

"Ran through diagnostics and unit powered down when it went to turn on aux pump. Need 1901A for unit, please reschedule and send out aux. ; schdld next appmnt for 4/29 THU !"

"All burners not burner correctly, looks like wrong spuds were put into cooktop. ; ordrng 1 W10853432 (Spud kit) and 1 W10676661 (Spud kit)"

Tested unit. Found bad valve. Will need to replace. Gave estimate for repairs. Labor 75. Water valve 45. Collected service fee. Ordering valve. ; ordrng 1 AJU73292414 (Valve)

Checked range found oven not powering on and control board not working as designed part is on order will need to install when it arrives. ; O-emld tckt

"Arrived at customer home, customer stated they were not aware of service call fee. Customer did not want to continue service. Customer will contact whirlpool for further assistance. Job complete."

Tested unit. Found no water from inlet valve. Good power to valve. Will need to replace valve. Gave customer estimate for repairs. Parts 72. Labor 75. Collected service fee. Ordering valve. ; ordrng 1 W10865826 (Valve)

Replaced motor and control board with no change to dishwasher found float switch assembly broken not present ordering float to resolve issue.; ordrng 1 W10346525 (float & retainer asm)

Andrew 77301559926; ordrng 1 461967753742 (Turntable Motor Cover) and 1 W10911403 (Turntable Motor)

Unit stuck in emergency drain mode after a pillow exploded and clogged up drain pump. Quoted 250.06 for p&l plus tax. Customer wanted to proceed with repair. Removed all debris from drain pump and tub to resolve the issue. Unit now testing good. Ran through diagnostics testing to further test unit. Collected p&l.

Replace the chopped up belt and pulley on unit tested unit good to go

"Disassembled unit. Defrosted ice build up. Replaced evaporator cover and powered up unit. Unit started cooling but the lights were now not working. I called Whirlpool Tech Line to speak with Sterling to fine if this was related or a new development. He agreed it was a new development and we discussed trouble shooting procedures and concerns about components drawing DC away from other components. I ran the tests in the trouble shooting procedures for lights, door magnets, sabbath mode etc. The Orion board is putting out the 12 VDC to the lighting and all connections are being made. This calls for a new light. However, these lights were working up to my disconnection to replace the evaporator cover. We could have a shorted wire in the new evaporator cover, our the jumper harnesses. Im making a new ticket for this new development. The unit should start cooling. I asked our customer to give us a call if the RC does not reach temperature."

"Replaced filter, valve, and bin thermistor, tested unit everything working properly. Collected P&L 426.04"

Verified door and and gasket were damaged. Also the ice maker is not functional. ; ordrng 1 W10830162 (Gasket) and 1 W10884390 (Icemaker) and 1 W11499276 (Freezer door Handle)

Installed over load relay and both gaskets tested refrigerator no issues refrigerator is working as designed. Job complete. Collected remaining balance.