We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Corpus Christi, TX 78410
John L.
Job Details: 03/30/2022
"Installed icemaker and valves throughout unit, tested after installation. Issue has been resolved."
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78259
Chris S.
Job Details: 03/30/2022
Rescheduling due to not having helper to remove microwave from oven.; schdld next appmnt for 3/31 THU !
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Alice, TX 78332
Adam
Job Details: 03/30/2022
After installing control and switches cooked up still not working but oven is responding. Replacing heating James and hook up harness to resolve issue; ordrng 1 W11134595 (harns-wire) and 2 W11364019 (Element)s and 2 W11364018 (Element)s and 2 3148952 (Switch)s and 2 3148954 (Switch)s
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/30/2022
Tested unit. Door trim separate from glass. Will need new door. ; ordrng 1 W11176456 (Door)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Orange Grove, TX 78372
Adam
Job Details: 03/30/2022
Customer states she has a new unit and has declined any kind of service
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78248
Jim G.
Job Details: 03/30/2022
I verified a shorted moisture sensor error in diagnostics. Also there is a screeching sound but not from the blower wheel. Also ordering a kit as there is an occasional squeal which I suspect is the belt. ; ordrng 1 W11161899 (Moisture sensor) and 1 4392067 (Dryer Kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Sandia, TX 78383
Adam
Job Details: 03/30/2022
Customer complaint of unit not getting water. Inspection of unit shows error code F8E1 Longfill. Manually testing both hot and cold valve sure water is coming into the tub but not quite enough. Replace water valve. Second error code on unit shows F7E1 tachometer missing or miss wire. Trying to manually switch unit between agitate and spin unsuccessfully. Will need to replace cam actuator and belt to resolve issue. There is another issue but not exactly with the unit itself. Coldwater tab from home to machine is frozen and will not turn. I did it because the lady that let me into the home that customer will have to address that issue before repairs can be made because tap will have to be shut off in order to replace water valve. FLV is not replaced or fixed by the time of return visit we will have to reschedule.; ordrng 1 W11096267 (Water valve) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W11398781 (Actuator)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0AS02
Near San Antonio, TX 78254
Jay
Job Details: 03/30/2022
Ordering interlock and interlock harness. Customer says it works if you push the door hard enough and hit start but even that it is not a for sure start. ; ordrng 1 W11033422 (Interlock rh) and 1 W11356970 (Interlock harness)
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Mathis, TX 78368
Adam
Job Details: 03/30/2022
Because there is an ongoing issue with customers attitude and behavior towards technician that was reported to trade care team on a different issue no service will be given to this customer it has been already documented with trade care team. Sr#7733307412.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near San Antonio, TX 78256
Sebastian
Job Details: 03/30/2022
#1010 Found a noise to be coming from the damper in the refrigerator section ordering the Part; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78415
John L.
Job Details: 03/30/2022
"Installed damper, issue on unit has been resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near San Antonio, TX 78201
Jesus C.
Job Details: 03/30/2022
Complaint is unit will not start. Tested unit. F5e1 error. Found lid lock is working intermittently. Will replace latch. ; ordrng 1 W11307244 (Latch)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Corpus Christi, TX 78411
John L.
Job Details: 03/30/2022
"Inspected unit, found both rear elements on unit have popped. Will need to replace these elements to resolve issue on this unit.; ordrng 2 W10248261 (elmnt-surf)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78245
Jay
Job Details: 03/30/2022
"Replaced dispenser. Ordering heating element. Customer is requesting that we call her directly at 503-490-0291, Jessica. Customer is requesting either first or last appointment.; ordrng 1 W10518394 (Heater)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Corpus Christi, TX 78412
John L.
Job Details: 03/30/2022
"Inspected unit, found unit has a stuck key. One key is causing ghost presses, will need to replace console to resolve this issue. ; ordrng 1 W11249635 (Console)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78229
Jesus C.
Job Details: 03/30/2022
Tested unit. Noise during spin. Found bad belt and gearcase. Replaced gearcase and belt. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Corpus Christi, TX 78412
John L.
Job Details: 03/30/2022
"Readjusted gasket, gasket now set properly and unit is sealed. Issue has been resolved."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near San Antonio, TX 78256
Sebastian
Job Details: 03/30/2022
"Unit 3007 , Sending billing in as we have an account got approved from maintenance and front desk found that the dryer had debris in the fan after clearing out dryer was not able to reproduce the noise collected service fee and limited labor as the maintenance team on site gave me a hand"
We serviced a
AMANA MICROWAVE
Model AMV2307PFB06
Near Corpus Christi, TX 78412
John L.
Job Details: 03/30/2022
"Home is a recent build, customer does not have paperwork at this moment to verify move in. Customer will have paperwork upon return. Order control as it may be cause of issue.; ordrng 1 W10849846 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Selma, TX 78154
Chris S.
Job Details: 03/30/2022
Stayed at washer was not rinsing out close or spinning. Foundation to be faulty motor and capacitor also going to order control board just in case. Motor and control board are both out of stock.; ordrng 1 W11513246 (Control board) and 1 W11026785 (motor-drve) and 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78412
John L.
Job Details: 03/30/2022
"Installed control and valve set, recalibrated unit after installation. Issue on unit has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHW06
Near San Antonio, TX 78229
Jesus C.
Job Details: 03/30/2022
Tested unit. Having defrost issues. Will order new defrost thermistor. ; ordrng 2 WPW10384183 (Thermistor)s
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Corpus Christi, TX 78413
John L.
Job Details: 03/30/2022
"F7E5F0E4F7E9Inspected unit, found lid lock is causing issues with unit. And found gearcase grinding when unit trying to spin. Gearcase and lid lock would need to be replaced to resolve this issue. Gave customer pricing on parts and labor. Customer will think it over and reschedule if going through with repairs. Parts gearcase 262.58, Lid lock 113.93, labor cost 540"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Converse, TX 78109
Daniel
Job Details: 03/30/2022
Original complaint was burner cap missing. Upon arrival builder stated he found an extra burner cap and that no service was needed. Tested burners. All burners functioning as they should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near San Antonio, TX 78232
Jim G.
Job Details: 03/30/2022
"I verified a faulty ice maker. Collected service fee. Quotes 111.99 parts, 117.99 labor.; ordrng 1 W10882923 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Kingsville, TX 78363
Adam
Job Details: 03/30/2022
Installed new water valve and placed plastic square were rocker Switch strikes door liner. Resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ00
Near Schertz, TX 78108
Chris S.
Job Details: 03/30/2022
Went to replace evaporator drip pan found the drip pan was OK and not leaking. Found it should be coming from I store not having a yard sale and water running down from door ordering correct parts to get repair done.; ordrng 1 W10765378 (bracket) and 1 W10838126 (door-ice)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Helotes, TX 78023
Sebastian
Job Details: 03/30/2022
"Found icemaker Was difficult to jump after I was able to get it to roll found that my icemaker shoot was frozen after clearing attempted to jump icemaker again icemaker is making a high-pitched noise and I am unable to get it to roll I was lucky to get it to roll once I explain to customer that the icemaker definitely needs to be replaced Gave quote customer to call us back if they want to proceed, Collected service fee"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS
Near Victoria, TX 77904
Michael
Job Details: 03/30/2022
"The light switch is sticking, ordered the part and the module just in case, rescheduled the customer ; ordrng 1 W11396033 (Switch) and 1 W11520324 (Module)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near San Antonio, TX 78248
Jim G.
Job Details: 03/30/2022
"Verified multiple errors but the transmission was clearing faulty and there was a lot of debris and oil on the motor and static indicating a leaking transmission. F0e5, F7e0, F3E2, f0e3 ; ordrng 1 W11130356 (Suspension) and 1 W11393685 (Gearcase) and 1 W10902814 (Wash plate)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Victoria, TX 77901
Michael
Job Details: 03/30/2022
"The appliance wouldnt power on, good voltage at the wall outlet. Removed the terminal block cover and found the power cord had shorted out on L1. Installed block terminal from TS and made repair on the wire part 279320, confirmed the fuse was good. The customer will be responsible for the power cord"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near San Antonio, TX 78258
Jim G.
Job Details: 03/30/2022
Filter head is damaged. It leaks water if filter or cap is not installed. Also not dispensing water at all. Ordering a new one. ; ordrng 1 W11346623 (Filterhead)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Victoria, TX 77901
Michael
Job Details: 03/30/2022
"Installed the control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Antonio, TX 78228
Jesus C.
Job Details: 03/30/2022
Installed new evaporator. No further issues during testing. Job complete.
We serviced a
AMANA WASHER
Model ATW4675YQ1
Near Goliad, TX 77963
Michael
Job Details: 03/30/2022
"The customer said the washer takes too long to wash. F2E1 stuck key, F7E1 basket speed fault error codes, cleared error codes. Tested the components manually, all working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal at this time. If the customer calls back with the same issue, please order the control W10484681 and water level sensor W10484681"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRL25FTSS01
Near San Antonio, TX 78209
S
Job Details: 03/30/2022
Upon arrival customer stated unit was still frosting up in freezer. Customer also stated they sent the mother board to a repair shop to get fixed and the customer installed the control. Issues still persisted. Contacted tech line once again and per tech line unit functions as designed. Walked through diagnostic testing with tech line and all components function as designed. Customer states they will attempt to fix the u it one more time then if that doesnt fix the issue of repairing the control board again then they will purchase a new unit. Also control is discontinued. No further issues at this point. Sr-7733035089 Joel
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Meyersville, TX 77974
Michael
Job Details: 03/30/2022
"The customer said the washer was making a grinding noise when tits agitating, said it didnt do it this last time they washed. No error codes, tested the agitation and spin cycle manually, all sounds normal. I looked underneath and saw there was white powder on the shield and gearcase. Removed the shield and installed the cam assembly and belt from TS. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal ; used 1 W11239857 (Belt), and 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78215
S
Job Details: 03/30/2022
Upon arrival changes out the faulty gear case with the new. Tested the unit and the unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Atascosa, TX 78002
Jay
Job Details: 03/30/2022
Only error codes found were for water temperature. Customer has one line split into both inlets. Without pressure lid doesnt stay down ordering strike and lock assy. ; ordrng 1 W11394572 (Lock assy) and 1 W11457841 (Strike)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Sebastian
Job Details: 03/30/2022
Changed out the plug as per last diagnosis unit still popping the GCF I circuit but didnt pop the wall circuit at first Until I hit the oven button on the control I personally believe there may be an internal short in the board as I unplug most of the loads and still had issues Techline suggest ordering the main harness ordering the main harness the control and oven components such as the igniter and the gas valve on testing on the last visit I unplugged all these loads and was still popping the circuit ordering as contingency; ordrng 1 W11126814 (Control) and 1 WP98014893 (Valve) and 1 W11176454 (Igniter) and 1 W10914403 (Harness)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP100ESS03
Near San Antonio, TX 78258
Jim G.
Job Details: 03/30/2022
Replaced ACU. I verified some loose cable but never duplicated issue. INo issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Jim G.
Job Details: 03/30/2022
New cooktop part is defective. The glass was perfect but the frame was bent and could not be resolved in the field. Please contact customer to schedule once part is available. ; O-emld tckt
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFS07
Near San Antonio, TX 78224
Jay
Job Details: 03/30/2022
Replaced transformer. Unit works as it should.
We serviced a
MAYTAG WASHER
Model MVW623PHW0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/30/2022
Replaced valve tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW
Near Garden Ridge, TX 78266
Chris S.
Job Details: 03/30/2022
Customer stated refrigerator was leaking from the bottoml. Found issue to be clogged drain hose. Unclogged drain hose tested unit everything working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Schertz, TX 78154
Chris S.
Job Details: 03/30/2022
Customer stated dishwasher stopped working found issue to be faulty control board. Ordering control board part out of stock.; ordrng 1 W11462461 (Control board)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ5
Near Schertz, TX 78154
Chris S.
Job Details: 03/30/2022
"Replace control board to fix light issue tested unit still having same issue ordering socket and main harness.; ordrng 1 W10210871 (holder,lamp) and 1 W11469462 (Main harness)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Universal City, TX 78148
Chris S.
Job Details: 03/30/2022
Replaced lower harness first tested unit everything working properly. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78212
S
Job Details: 03/30/2022
Upon arrival customer stated unit would leave plastic dishes wet. Noticed the rinse aid was low and on low dispense. Advised customer to keep the rinse aid full if possible and to increase the rinse aid dispense in the unit. Unit has no error codes and functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78253
Sebastian
Job Details: 03/30/2022
Found at the reservoir was frozen nothing else is frozen in the unit went ahead and re-installed a new reservoir with some extra padding. Water test good water and ice maker as well
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78261
Jim G.
Job Details: 03/30/2022
Replaced both valance however it appears the issue is also the hose. Advised customer replaced with new hoses. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78228
S
Job Details: 03/30/2022
Upon arrival replaced faulty timer with new. Asked customer if the the noise from the unit came up again and she stated the noise stopped. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78239
Daniel
Job Details: 03/30/2022
Special project S17304Ordering new heater. Will return with part to replace.; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH2175XVS
Near San Antonio, TX 78253
Sebastian
Job Details: 03/30/2022
Found the electrical damage on the control board obvious burn marks on relay chainsaw control board still had chattering ended up being the top switch that was causing the chattering unit tested and heated well after repair ultimately today top interlock was changed along with control
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near San Antonio, TX 78230
S
Job Details: 03/30/2022
Upon arrival customer stated units burners would not get as hot as they wanted the unit to. Contacted tech line and per tech line The unit is Regulated down by govt. Have high limit thermostat. keep temp below flash point of oil. Design complaint. Regulations began in 2018. Relayed info to owner. No further issues at this point. Sr-7733304381
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near San Antonio, TX 78254
Sebastian
Job Details: 03/30/2022
7733304069 found that there was ice buildup on the drain tubing portion of the evaporator only indicating that the heater is working as it should call tech line as we cleared ice and still had a good water flow they confirm to me that there are no straps or kits for the unit I found that the heater was missing a clamp that presses it down into the evaporator pan and noticed clamps on the back of the heater and noticed on the end of the heater towards the hole it was not pushed down formed heater down into the hole a little deeper and formed clip over the heater to set the heater properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78247
S
Job Details: 03/30/2022
Upon arrival switched out faulty ice bin with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78240
Sebastian
Job Details: 03/30/2022
360 461 3249 Sensor was not delivered re-ordering part; ordrng 1 W10853313 (Sensor)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78220
Daniel
Job Details: 03/30/2022
Duplicate ticket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB04
Near Fredericksburg, TX 78624
Garry
Job Details: 03/30/2022
"Customer complaint of no-cool in FC & RC. Arrived to find the unit had been unplugged, but did confirm with customers that unit did have significant ice buildup on FC evaporator cover. Removed evaporator cover and discovered evap thermistor improperly located and not making good contact with evaporator tubing, and one lead to defrost heater disconnected. Measured resistance of defrost heater and resistance is within spec. Measured resistance of thermistor and found it to be within spec at room temperature. Secured thermistor to evap tubing in proper location with 2 wire ties and reconnected defrost heater to harness. Tested defrost heater through control and found it to be working as designed. Sealed system is producing nice-looking frost pattern over whole evaporator at this time. Advised customer to call us back if issues persist. Job complete, unit appears to be good to go. No further issues at this time."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Fredericksburg, TX 78624
Garry
Job Details: 03/30/2022
"Original customer complaint of washer shaking excessively during spin cycle. Observed & verified complaint with empty basket and with clothing in basket. Changed ACU to no success - reinstalled original ACU and returning new part to vendor. Verified resistance to rotor/stator assembly, verified unit is level, verified nothing stuck between basket and tub, verified counterweights securely fastened to tub, and verified Springs functioning as designed. Ordering Tub & Drum Assembly (W11460604) to resolve issue. Part shows OOS. Please schedule for soonest availability once parts arrive. (SR#7733310111 Scott); rqstng P&A on 1 W11460604 (Tub & Drum Assembly)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fredericksburg, TX 78624
Garry
Job Details: 03/30/2022
"Customer complaint of washer not progressing beyond agitation portion of wash cycle. Previous visit found faulty ACU, Belt, Cam, and Shifter. Replaced ACU(W1170317), Cam(W10721967), Belt(W11239857), and Shift Actuator (W10913953) to resolve issues. Job complete, unit is good to go. No further issues at this time."
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Fredericksburg, TX 78624
Drew
Job Details: 03/30/2022
"Upon arrival replaced the console, all issues resolved. No further issues at this point"
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHB2750TD
Near Fredericksburg, TX 78624
Garry
Job Details: 03/30/2022
"Customer complaint of icemaker not making ice. At the time of my arrival, ice bucket was full of ice and icemaker is producing as designed. Water pressure to unit and out of door dispenser is good, but I did notice ice cubes outside of ice bucket when I removed bucket from unit. My belief is that ice production stopped as a result of a previous jam which was cleared when customer removed ice bucket to check unit. Advised customer that everything appears to be in order and to contact Lowes in the event that ice production is again interrupted. Job complete, no further issues at this time."
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Fredericksburg, TX 78624
Drew
Job Details: 03/30/2022
"Upon arrival found the level to be off. Re leveled the unit, still having issues. Put some padding underneath frame as the sheet metal is flexing. Helped damper noise. If issue returns order suspension for unit. No further issues at this point"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Fredericksburg, TX 78624
Drew
Job Details: 03/30/2022
Replaced valve and harness to resolve issues. No power supply in warehouse so unable to test unit.
We serviced a
WHIRLPOOL A-DOTT
Model GEW9200LW1
Near Salem, VA 24153
Uriah B.
Job Details: 03/30/2022
Found pulley not spinning correctly. Cleaned rollers and pulley well. Ran test.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78259
Jim G.
Job Details: 03/30/2022
Manifold did not arrive. Reordering. ; ordrng 1 W10594395 (Manifold)
We serviced a
WHIRLPOOL KITCHEN
Model KRFF507HPS02
Near Roanoke, VA 24018
Uriah B.
Job Details: 03/30/2022
Found hole in ice bucket. Replaced. All checks ok. ; used 1 W10347093 (Ice bucket) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Fredericksburg, TX 78624
Drew
Job Details: 03/30/2022
Upon arrival called tech line and spoke with Bruce #7733250865 was told to order ui (356.70) and harness (82.41) to resolve issues. Customer said he would contact Amanda as he has been in touch with her about payment/reimbursement.; ordrng 1 W10777953 (harns-wire) and 1 W11162441 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/30/2022
Refrigerator. Needs control and thermistors. ; ordrng 2 W10316760 (RC thermistor)s and 1 W11236851 (Diffuser) and 1 W11226382 (Control) and 1 WPW10430639 (Fc door shelf)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Boerne, TX 78015
Drew
Job Details: 03/30/2022
"Upon arrival removed and disassembled unit. Installed the spark module and igniters. While trying to remove the orifice holder the tubing began to turn with the locking nut. Need to order tube to finish repair. Rescheduling orifice holder, burner head, and valve. ; ordrng 1 W10566299 (tubing-gas)"
We serviced a
WHIRLPOOL KITCHEN
Model WRF535SWHB05
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/30/2022
Dent in door. And scratches on right door. Will replace both doors. ; ordrng 1 13107888BQ (Left RC door) and 1 13107887BQ (Right RC door) and 1 W11223753 (Nameplate)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78223
Daniel
Job Details: 03/30/2022
Customer reported dishwasher not drying properly. After inspection tested unit. Unit successfully completed diagnostic cycle and heater activated as it should. Found no error codes. Customer had rinse aid in dispenser and dispenser flap was activating correctly when time to dispense soap. Called techline and techline stated that unit is functioning as it should. Recommend customer run hot water through sink before use and use the heated dry settings on unit. Techline stated unit gives off more of a static dry. Plastics will not get as dry as glass products would. Unit functioning as designed. Sr 7733304067
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Vinton, VA 24179
Uriah B.
Job Details: 03/30/2022
"Could not produce issue while in home, but did notice the suspension was weak on the left side. Needs suspension.; ordrng 1 W11159470 (Suspension)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78223
Daniel
Job Details: 03/30/2022
Returned with part to replace. Installed new drain hose. Tested unit multiple times filling and draining to make sure there were no leaks. Unit now functioning as designed without any leakage.
We serviced a
WHIRLPOOL DRYER
Model MEDB855DC4
Near Roanoke, VA 24017
Uriah B.
Job Details: 03/30/2022
Found piece of metal stuck in blower housing rubbing against blower wheel. Removed. Checked operation. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78217
Jim G.
Job Details: 03/30/2022
I verified no issue at this time. But I did make customer aware the fabric softener can splash if filled too high. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78249
Garry
Job Details: 03/30/2022
"Customer complaint of water filter housing not snapping shut. Confirmed customer complaint and found that, with filter removed and/or in place, filter housing door not closing as it should. Also tried with two different filters. This was customers first filter change, 6 months into ownership. Ordering Filter Housing (WPW10394053) and Filter Cover (W11501035) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11501035 (Filter Cover) and 1 WPW10394053 (Filter Housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bryant, AR 72022
Blake D.
Job Details: 03/30/2022
Informed customer to call lowes for extended warranty through them
We serviced a
WHIRLPOOL DRYER
Model WED9151YW0
Near Benton, AR 72019
Blake D.
Job Details: 03/30/2022
"Replaced control, tested unit now the motor comes on and heats, unit operation checks okay"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Conway, AR 72034
Chad
Job Details: 03/30/2022
"Inspected unit for loud noise during cycle, ran service diagnostics, no errors present, ran test cycle, heard rumbling coming from lower area of unit, removed front found blowercwheel loose from motor, found nut inside blower wheel stripped out, removed wheel but nut seized on motor shaft, diagnosed to need motor and wheel, ; ordrng 1 W11549461 (Motor) and 1 Wp697772 (Blower wheel)"
We serviced a
JENN-AIR OVEN
Model JJW3430WP00
Near Conway, AR 72034
Chad
Job Details: 03/30/2022
"Inspected unit for no power, issue is intermittent, unit has voltage to manager, diagnosed to need control boards due to intermittent nature of failure collected in full; ordrng 1 WPW10292566 (Control) and 1 WPW10286791 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Conway, AR 72032
Jeff N.
Job Details: 03/30/2022
"I had customer wash and dry a load for me before I arrived. Clothes were still damp to the touch. I put unit on normal, regular and 1 hour and 27 minutes comes up on display. Turned Unit on went and checked air flow outside when I returned unit had ended cycle saying end. Clothes still damp to touch. I used dryer vent test kit. With vent hose on not sucking flap off hanger. Took hose off and flap cones off hanger and sticks to lint vent in front. Demonstrated to customer. Rescheduling for April 4th to give customer a chance to dry clothes with vent off. If that works we can cancel call. I will call customer April first to confirm.; schdld next appmnt for 4/4 MON !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Alexander, AR 72002
Blake D.
Job Details: 03/30/2022
"Inspected unit for not cooling, found the fan not coming on in refrigerator, found ice under the filter housing, removed shelfs and found ice under the EVAP cover, removed EVAP cover I found ice around thermistor, ran test 55 56 and 44 the damper opened and close, both the refrigerator fan and freezer fan came on, diagnosed to need harness and air tower; ordrng 1 W11259417 (Air tower) and 1 W11395558 (Harness EVAP cover)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Hot Springs, AR 71909
Blake D.
Job Details: 03/30/2022
"Replaced control tested unit fills up washes and drains, unit operation checks okay"
We serviced a
MAYTAG DRYER
Model MED6230RHW1
Near Little Rock, AR 72204
Micheal
Job Details: 03/30/2022
Inspected unit a heard a different type of noise. Last visit found 3 of 4 screws missing out of the front bulkhead. Possible it has a small warp to it. Ordered W11162467; ordrng 1 W11162467 (Bulkhead front)
We serviced a
ROPER DRYER
Model RED4516FW0
Near Little Rock, AR 72211
Micheal
Job Details: 03/30/2022
Inspected unit and found open cycle tstat and open thermal overload. Found white vinyl vent hose that is completely clogged. Explained to customer that these type vent hoses are a fire hazard and needs to be replaced. Ordered WP3387134.; ordrng 1 WP3387134 (Cycle stat)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near Little Rock, AR 72211
Micheal
Job Details: 03/30/2022
Customer stated she did not call for service
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Little Rock, AR 72211
Micheal
Job Details: 03/30/2022
Replaced motor and capacitor due to no agitate. Tested unit for leaks and proper operation. Tested normal
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ
Near Conway, AR 72034
Chad
Job Details: 03/30/2022
"Inspected unit for not drying on quick cycle setting, ran service diagnostics, no errors present, ran test cycle cycle finished no errors, asked cx if they pushed the dry button when starting quick cycle, cx advised they did, cx advised it works on any other cycle, due to failure intermittent failure, diagnosed to need control; ordrng 1 W11462458 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS3
Near Little Rock, AR 72211
Micheal
Job Details: 03/30/2022
"Customer complaint lower wash arm not working,.. removed and reinstalled lower wash arm. Tested and found operation normal. Removed and reinstalled kick plate due to binding when door is opened. Tested unit and found operation normal"
We serviced a
KITCHENAID ICEMAKER
Model KUIC15NRXS0
Near Little Rock, AR 72212
Micheal
Job Details: 03/30/2022
"Customer complaint no ice, inspected unit and found unit not running, hot in the bin. Ran diagnostics and no errors appeared. Checked coils. Called tech line 7733308445. Ordered compressor, condenser, evaporator, hot gas valve and solenoid; ordrng 1 WPW10605286 (Compressor) and 1 WP2313624 (Condenser) and 1 WPW10218037 (Evaporator) and 1 WPW10534030 (Hot gas valve) and 1 WPW10206473 (Solenoid)"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/30/2022
"Inspected unit for detergent spilling out, called tech line spoke with Robert (7733307403) since the draw has already been replaced to replace the whole dispenser assembly, diagnosed to need dispenser assembly WPW10399327 ($154.51) labor ($98.75) and sc ($109.00) customer paid for part and sc (288.54) using card ending 7015 customer will pay labor ($98.75) ; ordrng 1 WPW10399327 (Dispenser assembly)"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/30/2022
"Inspected unit for detergent spilling out, called tech line spoke with Robert (7733307403) since the draw has already been replaced to replace the whole dispenser assembly, diagnosed to need dispenser assembly WPW10399327 ($154.51) labor ($98.75) and sc ($109.00) customer paid for part and sc (288.54) using card ending 7015 customer will pay labor ($98.75) ; ordrng 1 WPW10399327 (Dispenser assembly)"
We serviced a
WHIRLPOOL KITCHEN
Model KUIC18NNXS0
Near Little Rock, AR 72223
Micheal
Job Details: 03/30/2022
Inspected unit and found the bin to be extremely hot. Removed lower cover and found condenser coils completely clogged. Cleaned coils at $47.75 labor $109.00 trip $14.11 tax. Advised customer that the unit needs at least 72 hours to get back in a normal cycle. Collected $170.86 by cc 2924
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Little Rock, AR 72204
Micheal
Job Details: 03/30/2022
"Inspected unit and found small amount of play in the slider, ran diagnostics and no errors appeared. Ran on normal load and observed a slight tapping sound. Ordered W10734521.; ordrng 1 W10734521 (Slider)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Hensley, AR 72065
Micheal
Job Details: 03/30/2022
Replaced main control due to pump out error and suggested by tech line. Replaced pump from truck stock W10876537. Replaced drain hose provided by customer. Tested for leaks and proper operation. Runs normal ; used 1 W10876537 (Pump) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Conway, AR 72032
Chad
Job Details: 03/30/2022
"Inspected unit for not freezing or cooling at all, zero frost pattern, ran service diagnostics, found compressor attempting to start, unit would click, checked voltage at start device, v sufficient, tried new start device to no avail, compressor is extremely hot to touch, while unit is plugged in start device just clicks in attempt to start compressor, diagnosed to need new compressor and couplers; ordrng 1 W11504415 (Coupler suction tube to compressor) and 1 W11504431 (High pressure coupler) and 1 W11506619 (Process tube coupler), used 1 W11370574 (Compressor) from stock"
We serviced a
WHIRLPOOL KITCHEN
Model WDF520PADM9
Near Conway, AR 72032
Chad
Job Details: 03/30/2022
Installed pump grommet and hose to replace motor that was locked up