We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Alice, TX 78332
John L.
Job Details: 01/13/2022
Inspected unit, found issue with gasket. Will need to replace gasket to resolve issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/13/2022
Customer having same issue as before, ice under the bin and leaking water from ice bin area. Found what appeared to be an air leak causing this issue. Contacting techline due to reoccurring issues. Spoke with Steve. Explained the situation and he stated that based on info given it sounds like an air leak and suggested to replace the ice chute and have ice door on hand as well, possibly have pressure regulator on hand as well. Ordering ice chute, ice door, regulator and tubing to resolve the issue per techline. Sr 7732727972.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78252
Jay
Job Details: 01/13/2022
Ordering new heating element and element nuts IAW Special Project Code S17304. Current bushing is a gold/orange which needs to replaced.
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Corpus Christi, TX 78418
John L.
Job Details: 01/13/2022
Inspected unit, ran tests on components. Found bake element shows no continuity during test, also tested on broil. Broil element did not come on. Tested thermal fuse, fine but may be issue as well.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Corpus Christi, TX 78412
John L.
Job Details: 01/13/2022
Inspected unit, tested for voltage. Unit is getting proper voltage from outlet to control. Voltage from control to UI could not be read, no voltage to UI. Will need to replace control and UI to resolve issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Boerne, TX 78006
Douglas H.
Job Details: 01/13/2022
Issue of lights not illuminating. Found cause to be two faulty modules, the center top right module and the lower right module. Replaced both modules to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/13/2022
Customer stated unit making pulsing noise, thought to be coming from ice maker. Ran each part individually through diagnostics testing, customer confirmed that the ice maker was the noise he was hearing just at a lower decibel. Also found ice box fan to be making a pulsing noise. Ordering ice maker and ice box fan. Ice maker is psp item.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Corpus Christi, TX 78412
John L.
Job Details: 01/13/2022
Inspected unit, tested for voltage. Unit is getting proper voltage from outlet to control. Voltage from control to UI could not be read, no voltage to UI. Will need to replace control and UI to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRL00
Near Corpus Christi, TX 78413
John L.
Job Details: 01/13/2022
Installed components, issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near San Antonio, TX 78245
Jay
Job Details: 01/13/2022
Model number was wrong. Updated model number and ordered correct parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Corpus Christi, TX 78408
Michael
Job Details: 01/13/2022
The appliance isnt cooling on either side per customer. Opened the freezer door and the back/evaporator was completely covered in frost/ice, the evaporator fan is working normal The appliance was empty, advised the customer to unplug it, to allow it to defrost, ordered part and rescheduled the customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/13/2022
Replaced thermistor that was ordered to resolve the issue. Unit testing good now. No further issues at this point as unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Corpus Christi, TX 78411
John L.
Job Details: 01/13/2022
Ask customer for description of noise, customer has narrowed down issue and it seems to be pertaining to icemaker components. Customer has had icemaker off, and the noise has stopped when doing so. Attempted to run test on icemaker, during initial start up of icemaker customer verified sound. try to run icemaker via diagnostic mode, during attempt to test him found control would not respond to start up icemaker test. Unit may have issue with control I will need to be replaced to resolve.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Encino, TX 78353
Adam
Job Details: 01/13/2022
Inspection of unit shows no error codes. Manually testing unit shows all functions work as designed. Calibrated unit and ran verification cycle still no issues found. Inspection of underside of unit results in a strong burning smell coming from the motor also motor is incredibly hot to the touch. Replace clutch motor belt capacitor and actuator to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Falfurrias, TX 78355
Adam
Job Details: 01/13/2022
Customer states retailer that provided the unit gets an additional one year warranty on all its appliances. Retailers name Freds fine furniture Falfurrias Texas. I have been to the customers home before but still at that time appointment was filed through whirlpool with a Concession number. Unfortunately were in the same situation where customer has called in a complaint with the unit for leaking but was not filed under Freds find furnitures extended warranty program and now its not dispatched with a concession number from 1 to 1. I did inform customer of the situation and she will be trying to address it
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430WP02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/13/2022
Our customer has continued to have the F8E0 error code return and I retrieved an F1E1 error code again. The console replaced is defective. We will need to change the console, the control and the fan. Our customer has a separate problem in which the Microwave on reheat will cancel all saved cooking information if they open the microwave to check on the food. On all other cooking modes they can open it up and it will save all their cooking information. I explained to them that I did not have an answer for that and that I would find out. I contacted Steve, Senior Technician at Whirlpool and he informed me that the microwave does not have a reset mode/ feature. I told him I saw it on page 14. He informed me that this was for the main oven. I found that the microwave does have this feature and it is described in great detail on page 15. I called Whirlpool Tech Line again hoping to get a different Technician because Steve is rarely helpful. I called 3 times and was just getting him so this will be better addressed in home with a different Senior Technician. I could see nothing that would indicate the ability to do this or not from the owners manual. We will need to change out the microwave appliance manager as well. Parts ordered.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Kingsville, TX 78363
Adam
Job Details: 01/13/2022
Installed idler as well as support rollers And belt tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near San Antonio, TX 78247
Zachary
Job Details: 01/12/2022
Checked washer, issue is making noise intermittently during wash cycle. Clacking. Found error code F2E1- UI button stuck. Checked under washer found oil on the sides and on stator motor. Bad gearcase. Double checked part since we did not have engineering code from dispatch. Gearcase part# did not match what I was prescreened. Ordering correct gearcase and slider to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model RF369LXPB1
Near San Antonio, TX 78247
Chris S.
Job Details: 01/12/2022
Customer stated that left front burner wasnt working right and all the other ones kind of work family should be drip trays or wrong size and not letting elements it in correctly ordering left front element and drip trays for all the burners.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78240
Sebastian
Job Details: 01/12/2022
Found the switch on the right hand knob at the very end is not working the spark igniter electrode works because when you use the other knobs it does make a spark cannot locate this part number on the breakdown informed parts team of the situation. Ordering manifold as this is the only part that may contain the switches.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near San Antonio, TX 78256
Drew
Job Details: 01/12/2022
Customer did not need service today but wishes to reschedule, they wanted to discuss with the home insurance company about reimbursement if they decide to proceed. Asked if parts can remain on order and theyll call back for confirmation if the insurance company wishes to proceed or if they get a new unit. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Mathis, TX 78368
Adam
Job Details: 01/12/2022
This is a duplicate ticket.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near San Antonio, TX 78237
Daniel
Job Details: 01/12/2022
Customer reported dryer not drying. Noticed the parts I needed were not received yet. Upon arrival tested unit again to see if there was any change from last visit. Dryer stopped functioning 3 minutes in and F3E2 popped up witch is moisture sensor failure. Rescheduling parts and ordering thermistor and electrode sensors as well. Will return when parts are available to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1:
Near San Antonio, TX 78254
Sebastian
Job Details: 01/12/2022
Found that the dispenser assembly must be malfunctioning as it is almost completely empty and the customer found that my heater is pulling good amperage throughout the wash and at the end and its definitely turning on water sizzles when I pour over it to confirm this as well found that the upper dish rack is bowed out or off which doesnt allow the door to shut correctly ordering top basket section as well.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near Port Aransas, TX 78373
John L.
Job Details: 01/12/2022
Inspected unit found ice bin full of ice, ran test on icemaker for function. Icemaker functions without issue, tested for fill. Icemaker fills without issue. Icemaker is currently producing ice as designed, no issues found.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Corpus Christi, TX 78418
John L.
Job Details: 01/12/2022
Inspected unit, front left burner has issues igniting. When burner designate regular flame works perfectly, but simmer flame has issues. Tried making adjustments to flow, did not affect flames. Will need to replace burner to resolve this issue.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Universal City, TX 78148
Chris S.
Job Details: 01/12/2022
Customer stated the oven was not working and getting error code. Found issue to be control board and oven sensor ordering parts.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/12/2022
Tested unit. UI not responding. Will need new UI.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near George West, TX 78022
Adam
Job Details: 01/12/2022
Replaced evaporator fan harness and thermostat. Product is out of warranty and customer was charged a total of 371.05 for both parts and labor. Tested unit issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Victoria, TX 77905
Michael
Job Details: 01/12/2022
The customer said it sounds like its in a bind. F0E5 off balance error code, cleared error code. Tested agitating cycles manually, working normal, tested the spin cycle and the wash plate is spinning freely, the HUB is stripped out and needs to be replaced, ordered parts to resolve the issue.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Victoria, TX 77904
Michael
Job Details: 01/12/2022
The machine wont power on and hears a buzzing noise per customer. F5E1 lid switch fault, F8E1 no fill/long fill, cleared error codes. The tub still had water in it, activated the drain pump manually, sounds like something is stuck, not draining the water. I used a shop vac to removed the water, I was able to remove the obstruction, not sure what it was. Tested the drain pump manually, it activated and drained the rest of the water , the inlet valve has good water pressure on both sides, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, the appliance is draining and working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Garry
Job Details: 01/12/2022
Customer complained that unit not cooling. Arrived to find bad start device on compressor. Awaiting the arrival of start device please reschedule for soonest availability. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Inez, TX 77968
Michael
Job Details: 01/12/2022
It just senses, wont do nothing. F7E4 basket re-engagement failure, cleared the error code, and tried to calibrate, the slider isnt engaging. Removed the clutch assembly, and the metal ring fell off of the slider, installed new slider assembly and put everything back in place. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal. ; used 1 W10734521 (Slider) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Sebastian
Job Details: 01/12/2022
Confirmed power going down to the motor motor is making clicking sound but not going into wash found that the heater was working did pull up three Codes one for motor malfunctioning one for heater malfunction, and one latch malfunction I was able to confirm the heater is functioning as it should control does not show available also going forth with sump in latch repair as the heater is working.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS00
Near Victoria, TX 77904
Michael
Job Details: 01/12/2022
The customer said that it wasnt draining the water all the way and it would get slushy at the bottom where the drain hose to the reservoir is, she said she made an adjustment on the hose and its now back to normal and making ice, the ice bin is full. I made sure the drain hose was inserted properly, no obstruction, shut the appliance off and drained the reservoir, it drained properly. Turned the appliance on and allowed it to go through the cycles, the compressor came on and cooling properly, the appliance is draining, water circulating and working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/12/2022
Our customer is having a problem in which when the water is dispensed the filter pops out. I was able to replicate this a few times. I tested the water pressure and found that with the filter out the unit is dispensing 12 ounces in 8 seconds. It should be 8 ounces. We have a rare problem of to much water pressure. We will need to install a water pressure regulator on the unit and Im bringing a water filter housing as a contingency.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Victoria, TX 77904
Michael
Job Details: 01/12/2022
The customer said the appliance wont power on. F2E1 stuck, F3E2 open or shorted moisture sensor, cleared error codes and turned the appliance on, it sounds like its coming on but the drum isnt spinning. Rescheduled the front panel and found the belt was busted due to the motor pulley breaking off. Ordered parts and removed the custom for the next available day.
We serviced a
KITCHEN AID RANGE
Model KSDG950ESS1
Near San Antonio, TX 78212
Chris S.
Job Details: 01/12/2022
Customer wants us to come out when we have the part .
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Alice, TX 78332
Adam
Job Details: 01/12/2022
Product is out of warranty and customer does not wish to continue with repairs or diagnostic
We serviced a
UNKNOWN MICROWAVE OVEN
Model AMV2307PFS4
Near San Antonio, TX 78249
Garry
Job Details: 01/12/2022
Customer complaint that Microwave hood light bulb stopped working and would not come back on once bulb had been replaced. I found that the leads to this socket and the socket itself were constantly hot, regardless of whether switch was turned off or not, indicating an issue with the microcomputer/electronic control on the control panel. Ordering microcomputer/electronic control to resolve issue. Also, due to the fact that the socket is literally always hot with 120 V AC, ordering new socket because although we had power light would not work (tried multiple bulbs).
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Alice, TX 78332
Adam
Job Details: 01/12/2022
Customer complaint of oven not heating. Inspection of unit shows error code F1E0 internal board failure. Replace control board tested unit issue resolved
We serviced a
AMANA RANGE
Model ACR4303MFS
Near Corpus Christi, TX 78411
John L.
Job Details: 01/12/2022
Installed components, tested after installation. Issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near San Antonio, TX 78231
Jim G.
Job Details: 01/12/2022
I verified a damaged gasket seal on the right refrigerator door.
We serviced a
MAYTAG WASHER
Model MTW5840TW0
Near Victoria, TX 77905
Michael
Job Details: 01/12/2022
The customer said the appliance works great on all the settings but normal, it doesnt spin out the clothes. The lid switch is good and the spin cycle is working normal. Advised the customer that the appliances is working normal, possibly not making good contact on the normal setting when its supposed to go into the spin cycle, the timer would need to be replaced to resolve the issue. Ordered the part and rescheduled the customer for the next available day.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 01/12/2022
Customer was given quote for panel and control did not receive the panel.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model G7CE3034XB00
Near Universal City, TX 78148
Zachary
Job Details: 01/12/2022
Checked cooktop, now FL switch not working either. Ordering that switch and returning to install both at the same time.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/12/2022
Our customer was having a problem in which the Quick Wash took 2 hours. In diagnostics I retrieved error code F0E3 Overload and F0E7 Load detected when running clean washer cycle. I ran service diagnostics and all loads functioned as designed. We will need to replace the main control. Part ordered. I spoke with our customer about trying to get their unit hooked up to WiFi. They have worked with connect team but it has been determined they need better in home WiFI. I recommended she seek guidance from her service provider so she can receive updates. Technical Service Pointer #: W11564098 Rev A Action Required: MandatoryRelease Date: September, 2021 Top Load Washers Clean Washer Error F0E7. I called Whirlpool Tech Line and spoke with Sterling. Run DLMS calibration. Go over loading procedures and proper detergent amounts. Quick Wash typically is 35-40 minutes. Replace HMI for logic update. SR#7732715726. Part ordered.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS31ES0JS01
Near Boerne, TX 78015
Richard G.
Job Details: 01/12/2022
Customer complaint is that the unit is overheating and food is getting burned. Will need to replace oven sensor, control, and console.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78240
Sebastian
Job Details: 01/12/2022
Pan assembly is broken on refrigerator customer to provide closing documents on return they are moving in today ordering parts.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jay
Job Details: 01/12/2022
Water is intermittent. Even with water the soap does not desolve. Water supply is on, water in supply tubes. Entered diagnostic and found no error codes. Pulled off inlet nut and inlet is dry. Ordering new inlet, inlet gasket, dispenser,. Outside panel is very scratched. Ordering new one.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/12/2022
I removed all the shelves and the panels needed to access the dual water valve. I removed built up ice leaking from the bad valve and replaced the dual water valve. I reassembled all panels and shelves. I removed the current water line and installed the new water line and water pressure regulator. The water dispense is now working. I aired out the lines. I retested the ice maker and it passed harvest test 120. I tested the ice maker water fill with test 97 and aired out the lines. I showed our customer that water is now filling into the ice maker. This unit should now make ice. Job complete.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC506JSS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/12/2022
Customer stated unit giving yellow/orange flames on all burners. Unit is on NG an as such was factory set for natural. Finding issue to be faulty regulator, ordering regulator or this issue. This issue caused a functional issue with a wok ring on the right front burner to become brittle and break, ordering grate with wok ring as well. Scheduled for part availability.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1:
Near San Antonio, TX 78254
Sebastian
Job Details: 01/12/2022
Found that the dispenser assembly must be malfunctioning as it is almost completely empty and the customer found that my heater is pulling good amperage throughout the wash and at the end and its definitely turning on water sizzles when I pour over it to confirm this as well found that the upper dish rack is bowed out or off which doesnt allow the door to shut correctly ordering top basket section as well.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Universal City, TX 78148
Chris S.
Job Details: 01/12/2022
Customer stated the oven was not working and getting error code. Found issue to be control board and oven sensor ordering parts.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/12/2022
Tested unit. UI not responding. Will need new UI.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78229
Douglas H.
Job Details: 01/12/2022
Tenant stated unit not spinning out clothing. Found no stored errors. Found unit in proper working order. No further issues at this point. If this issue persists would need control W11189137
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Sebastian
Job Details: 01/12/2022
Confirmed power going down to the motor motor is making clicking sound but not going into wash found that the heater was working did pull up three Codes one for motor malfunctioning one for heater malfunction, and one latch malfunction I was able to confirm the heater is functioning as it should control does not show available also going forth with sump in latch repair as the heater is working.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near San Antonio, TX 78247
Zachary
Job Details: 01/12/2022
Checked washer, issue is making noise intermittently during wash cycle. Clacking. Found error code F2E1- UI button stuck. Checked under washer found oil on the sides and on stator motor. Bad gearcase. Double checked part since we did not have engineering code from dispatch. Gearcase part# did not match what I was prescreened. Ordering correct gearcase and slider to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near San Antonio, TX 78217
Jim G.
Job Details: 01/12/2022
I determined a damaged pump. Robert SR# 7732713270 replaced pump.
We serviced a
WHIRLPOOL RANGE
Model RF369LXPB1
Near San Antonio, TX 78247
Chris S.
Job Details: 01/12/2022
Customer stated that left front burner wasnt working right and all the other ones kind of work family should be drip trays or wrong size and not letting elements it in correctly ordering left front element and drip trays for all the burners.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78240
Sebastian
Job Details: 01/12/2022
Found the switch on the right hand knob at the very end is not working the spark igniter electrode works because when you use the other knobs it does make a spark cannot locate this part number on the breakdown informed parts team of the situation. Ordering manifold as this is the only part that may contain the switches.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near San Antonio, TX 78256
Drew
Job Details: 01/12/2022
Customer did not need service today but wishes to reschedule, they wanted to discuss with the home insurance company about reimbursement if they decide to proceed. Asked if parts can remain on order and theyll call back for confirmation if the insurance company wishes to proceed or if they get a new unit. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near San Antonio, TX 78237
Daniel
Job Details: 01/12/2022
Customer reported dryer not drying. Noticed the parts I needed were not received yet. Upon arrival tested unit again to see if there was any change from last visit. Dryer stopped functioning 3 minutes in and F3E2 popped up witch is moisture sensor failure. Rescheduling parts and ordering thermistor and electrode sensors as well. Will return when parts are available to repair.
We serviced a
UNKNOWN MICROWAVE OVEN
Model AMV2307PFS4
Near San Antonio, TX 78249
Garry
Job Details: 01/12/2022
Customer complaint that Microwave hood light bulb stopped working and would not come back on once bulb had been replaced. I found that the leads to this socket and the socket itself were constantly hot, regardless of whether switch was turned off or not, indicating an issue with the microcomputer/electronic control on the control panel. Ordering microcomputer/electronic control to resolve issue. Also, due to the fact that the socket is literally always hot with 120 V AC, ordering new socket because although we had power light would not work (tried multiple bulbs).
We serviced a
KITCHEN AID REFRIGERATOR
Model n/a
Near San Antonio, TX 78232
Jim G.
Job Details: 01/12/2022
I verified an issue with a clogged drain line. The drain was already updated just clogged. I cleared obstruction and removed debris. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near San Antonio, TX 78231
Jim G.
Job Details: 01/12/2022
I verified a damaged gasket seal on the right refrigerator door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Garry
Job Details: 01/12/2022
Customer complained that unit not cooling. Arrived to find bad start device on compressor. Awaiting the arrival of start device please reschedule for soonest availability. ; O-emld tckt
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 01/12/2022
Customer was given quote for panel and control did not receive the panel.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
Zachary
Job Details: 01/12/2022
Issues is RF burner not lighting. Replaced igniter and burner head and tested. Range is now working as designed. No other issues or error codes found.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Schertz, TX 78154
Zachary
Job Details: 01/12/2022
Checked dryer, issue is screeching really loud at all times when running. Found dryer repair kit in TS. Replaced all rollers, pulley wheel and belt. Pulley wheel seemed like it was the culprit. Reassembled and tested. Dryer is now working as designed. Upright went was clogged. Recommended getting vent cleaned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/12/2022
Our customer is having a problem in which when the water is dispensed the filter pops out. I was able to replicate this a few times. I tested the water pressure and found that with the filter out the unit is dispensing 12 ounces in 8 seconds. It should be 8 ounces. We have a rare problem of to much water pressure. We will need to install a water pressure regulator on the unit and Im bringing a water filter housing as a contingency.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model G7CE3034XB00
Near Universal City, TX 78148
Zachary
Job Details: 01/12/2022
Checked cooktop, now FL switch not working either. Ordering that switch and returning to install both at the same time.
We serviced a
KITCHEN AID RANGE
Model KSDG950ESS1
Near San Antonio, TX 78212
Chris S.
Job Details: 01/12/2022
Customer wants us to come out when we have the part .
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS31ES0JS01
Near Boerne, TX 78015
Richard G.
Job Details: 01/12/2022
Customer complaint is that the unit is overheating and food is getting burned. Will need to replace oven sensor, control, and console.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78217
Zachary
Job Details: 01/12/2022
Dropped off part for customer to install himself to save on labor. Customer paid upfront.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Boerne, TX 78006
Richard G.
Job Details: 01/12/2022
Customer complaint is that the lights in the init are out again. Found top left led in freezer to be out as well as the bottom left led I the refrigerator. Replaced both modules. Unit working as designed.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near San Antonio, TX 78247
Zachary
Job Details: 01/12/2022
Checked washer, issue is making noise intermittently during wash cycle. Clacking. Found error code F2E1- UI button stuck. Checked under washer found oil on the sides and on stator motor. Bad gearcase. Double checked part since we did not have engineering code from dispatch. Gearcase part# did not match what I was prescreened. Ordering correct gearcase and slider to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78244
Chris S.
Job Details: 01/12/2022
Power supply board and UI tested unit everything working properly properly.
We serviced a
WHIRLPOOL RANGE
Model RF369LXPB1
Near San Antonio, TX 78247
Chris S.
Job Details: 01/12/2022
Customer stated that left front burner wasnt working right and all the other ones kind of work family should be drip trays or wrong size and not letting elements it in correctly ordering left front element and drip trays for all the burners.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78240
Sebastian
Job Details: 01/12/2022
Found the switch on the right hand knob at the very end is not working the spark igniter electrode works because when you use the other knobs it does make a spark cannot locate this part number on the breakdown informed parts team of the situation. Ordering manifold as this is the only part that may contain the switches.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near San Antonio, TX 78256
Drew
Job Details: 01/12/2022
Customer did not need service today but wishes to reschedule, they wanted to discuss with the home insurance company about reimbursement if they decide to proceed. Asked if parts can remain on order and theyll call back for confirmation if the insurance company wishes to proceed or if they get a new unit. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near San Antonio, TX 78237
Daniel
Job Details: 01/12/2022
Customer reported dryer not drying. Noticed the parts I needed were not received yet. Upon arrival tested unit again to see if there was any change from last visit. Dryer stopped functioning 3 minutes in and F3E2 popped up witch is moisture sensor failure. Rescheduling parts and ordering thermistor and electrode sensors as well. Will return when parts are available to repair.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PRTS3
Near Shavano Park, TX 78230
Jim G.
Job Details: 01/12/2022
I replaced. Its the heater grid and diverter pump on previous visit. This time around Ive replaced the wiring harness and water level sensor. Issue is resolved unit is testing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Garry
Job Details: 01/12/2022
Customer complained that unit not cooling. Arrived to find bad start device on compressor. Awaiting the arrival of start device please reschedule for soonest availability. ; O-emld tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF705HPS01
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/12/2022
Last trip found a clogged filter housing and damaged power cord. Replaced filter housing to resolve the water issue. Issue didnt resolve. Dug in further to find reservoir was frozen over due to small air leak from styrofoam around evap. Fixed air leak and defrosted reservoir to fully resolve the issue. Unit now dispensing water. Replaced main harness to avoid any safety issues from damaged power cord.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/12/2022
Our customer is having a problem in which when the water is dispensed the filter pops out. I was able to replicate this a few times. I tested the water pressure and found that with the filter out the unit is dispensing 12 ounces in 8 seconds. It should be 8 ounces. We have a rare problem of to much water pressure. We will need to install a water pressure regulator on the unit and Im bringing a water filter housing as a contingency.
We serviced a
KITCHEN AID RANGE
Model KSDG950ESS1
Near San Antonio, TX 78212
Chris S.
Job Details: 01/12/2022
Customer wants us to come out when we have the part .
We serviced a
KITCHEN AID REFRIGERATOR
Model n/a
Near San Antonio, TX 78209
Chris S.
Job Details: 01/12/2022
Customer stated icemaker was dripping found issue to be clogged filled to hose. Fix issue tester unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78218
Chris S.
Job Details: 01/12/2022
Before looking at washer customer wanted an estimate on service call parts and labor showed me that the drum was very bouncy. Gave her a quote for 374.34. Customer does not wanna service at all.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/12/2022
Our customer has the clean dryer vent coming on often. They have only been in the home 6 months but the government does recommend every 6 months. It looks like this one is long. No errors in diagnostics. I found that the semi-rigid vent going from the unit to the wall has 5 turns. I informed them how to handle this. Customer Instruct. I recommended professional dryer vent cleaning. Perfect time to see how often they should do it at 6 months.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/12/2022
Rack adjusters for top rack are broken. Need adjusters.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jay
Job Details: 01/12/2022
Water is intermittent. Even with water the soap does not desolve. Water supply is on, water in supply tubes. Entered diagnostic and found no error codes. Pulled off inlet nut and inlet is dry. Ordering new inlet, inlet gasket, dispenser,. Outside panel is very scratched. Ordering new one.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS05
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/12/2022
Last trip found faulty lower door latch. Replaced door latch to resolve the issue. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78244
Chris S.
Job Details: 01/12/2022
Customer stated the washer spraying on half of it was not working found issue to be faulty UI board. Also ordering control board just in case.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC506JSS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/12/2022
Customer stated unit giving yellow/orange flames on all burners. Unit is on NG an as such was factory set for natural. Finding issue to be faulty regulator, ordering regulator or this issue. This issue caused a functional issue with a wok ring on the right front burner to become brittle and break, ordering grate with wok ring as well. Scheduled for part availability.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jay
Job Details: 01/12/2022
Water is intermittent. Even with water the soap does not desolve. Water supply is on, water in supply tubes. Entered diagnostic and found no error codes. Pulled off inlet nut and inlet is dry. Ordering new inlet, inlet gasket, dispenser,. Outside panel is very scratched. Ordering new one.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Schertz, TX 78154
Zachary
Job Details: 01/12/2022
Checked washer, issue is new noise. Found no error codes. There was a trace of clear oil under washer on shield. Attempted to take washplate off to check for oil. Was ceased. Put CLR in it and when putting screw back in oil overflowed out from it. Early signs of bad gearcase present. Ran test cycle and not too bad yet.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC506JSS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/12/2022
Customer stated unit giving yellow/orange flames on all burners. Unit is on NG an as such was factory set for natural. Finding issue to be faulty regulator, ordering regulator or this issue. This issue caused a functional issue with a wok ring on the right front burner to become brittle and break, ordering grate with wok ring as well. Scheduled for part availability.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78240
Sebastian
Job Details: 01/12/2022
Found that the unit will not go on the diagnostics or respond due to the unit being full of water and not being able to drain again power making it down to the pump and pump is actually turning but it is not pushing out water indicating that the impeller has broken again other parts for this unit seem to be on back order anyway coming back we just drain pump to see if we can get the unit up and running.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/12/2022
I removed the top, front and back panel. I replaced the dispenser, stator and below, reassembled and test. This unit is fully functional now has meet the three mandatory service pointer requirements for leaks. I did not detect any leaks during test.