Near Aransas Pass, TX 78336
John L.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Installed components, reform seal. Issue has been resolved."
Near Port O'Connor, TX 77982
John L.
Job Details: 11/17/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Install compressor and its components, vacuumed and charged unit, unit holding pressure and is cooling. Issue has been resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Installed pump and motor. Tested after installation. Issue has been resolved.
Near Corpus Christi, TX 78412
John L.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Inspected unit, ran tests. Issue not with damper, it is functioning without issue. Issue is with evaporator fan motor. Fan does not power on to keep unit properly cool. Replace evaporator motor to resolve.; ordrng 1 W11215582 (motor-evap)"
Near Corpus Christi, TX 78412
John L.
Job Details: 11/17/2020
DISHWASHER MAYTAG MDB8959SKZ0 "Inspected unit, tried to put unit into diagnostics mode. Unit does nothing in diagnostics mode, just sits without progressing through mode then shuts down on its own. Possible issue with main control. Will need to replace to resolve this. Checked on availability on part, shows that one is at our warehouse. Schedule ASAP.; ordrng 1 W11348053 (CONTROL)"
Near Victoria, TX 77905
Michael
Job Details: 11/17/2020
RANGE AMANA AER6603SFB2 "This job is one I completed on Friday 11/13/2020. I called and spoke with the customer to make sure everything was okay, they said everything was good, the appliance is working normal, duplicate order."
Near Victoria, TX 77904
Michael
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7040DW0 "Not completing the cycle, just keeps filling and the time fluctuates, says it happens on the bulky cycle. F5E0, F7E0, error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, tested the display, there is no stuck keys. I started a bulky wash cycle, the appliance is filling and the time is counting down normal, couldn’t duplicate the issue. The appliance is working normal at this time"
Near Corpus Christi, TX 78413
John L.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Inspected unit, found issue with trap door for ice dispenser not sealing. This is causing ice to thaw and stick, also found icemaker not holding water. Icemaker has split this is causing water to leak into bin. Bin has been split due to ice build up and when customer tried to dispense ice, unknowingly knew that a block of ice was restricting dispensing of ice. This led to bin splitting at bottom, bin will no longer hold ice or dispense. Replace components to resolve issues.; ordrng 1 W10300022 (icemaker) and 1 W11231384 (SEPARATOR )"
Near Victoria, TX 77904
Michael
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "After talking with the customer she said she thought she had Lowe’s extended warranty until 2022, it was dispatched under their name, advised her she would need to call them back and have it dispatched through the warranty or they would be responsible for the fees, she will call her warranty"
Near Refugio, TX 78377
Michael
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ "Several lights are blinking per customer. F2E1 error code, UI not communicating, installed new control panel, ran a diagnostics test, completed with no issues or error codes, UI and appliance are working normal"
Near Goliad, TX 77963
Michael
Job Details: 11/17/2020
WASHER MAYTAG MVWC565SW1 "The customer said he was smelling burnt oil. Looked underneath the appliance, there was oil all underneath from the gearcase, ordered parts, per customer, rescheduled for 12/2/2020; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
Near San Antonio, TX 78218
Douglas H.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW07 Rediagnosed unit to find unit functioning properly. Cooling efficiently and full frost pattern. Not finding any indication of SS issue. No further issues at this point.
Near Boerne, TX 78015
Douglas H.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Last trip found faulty control due to defrosting issue, not allowing unit to defrost long enough, causing ice build up on EVAP. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L."
Near San Antonio, TX 78228
Richard G.
Job Details: 11/13/2020
WASHER MAYTAG MHW5630HW0 Replaced tub. Ran unit through calibration and automatic test. Tested to complete. Unit is good to go.
Near San Antonio, TX 78227
Richard G.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Replaced evap motor and harness. Tested to complete. Unit is good to go.
Near Lakehills, TX 78063
Justin
Job Details: 11/13/2020
WASHER WHIRLPOOL WTW8200YW0 "Noise is coming from bearings, would need bearing replacement. Will go over repair with customer. Customer will not go forward with repair."
Near San Antonio, TX 78245
Richard G.
Job Details: 11/13/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS04 Customer complaint is that there are scratches on the door panel. Replaced glass door. Unit is good to go.
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Installed new control and thermistor. No further issues. Tested to complete.
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/13/2020
DRYER WHIRLPOOL WED4815EW Tested dryer. Not heating. Found bad fuse. Replaced fuse. Now heats. No further issues. Tested to complete. ; used 1 WPW10017410 (FUSE) from stock
Near San Antonio, TX 78251
Tommy B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Swapped out the fuser assembly to resolve cooling issues. Thermistor not needed as it was a part of the diffuser assembly. Unit tested good with no further issues at this time.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/13/2020
DRYER WHIRLPOOL WED7500GC0 Installed dryer repair kit and sound went away. Had our customer listen to it. Unit is now functioning as designed.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/13/2020
BEVERAGE CENTER KITCHENAID KUBL204ESB00 Replaced with new parts that could be cause of an abnormal noise.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/13/2020
REFRIGERATOR SAMSUNG RF22M9581SGAA Eric reference# 7004042805 I contacted Samsung technical support who had me take picture via visual support app of part replaced. He said he will submit unit for replacement.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Customer stated that the issue is the unit has no power. Found issue to be caused by incorrect wiring under the unit. After connecting the proper wires for electricity, unit is testing normally at this time. Yes to survey"
Near Mico, TX 78056
Justin
Job Details: 11/13/2020
WASHER MAYTAG MVWB950YG1 "3541 gate code, calling tech line to document findings. Smell is happening at the beginning of fill, customer says after a few loads the smell goes away. Scott is assisting, recommending to replace hub. Also recommended we have customer fill unit and soak with vinegar. ; ordrng 1 W10820039 (hub)"
Near San Antonio, TX 78259
Jim G.
Job Details: 11/13/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 Rescheduled w customer approval. ; schdld next appmnt for 11/16 MON !
Near Schertz, TX 78108
S. L.
Job Details: 11/13/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Used oven dolly found microwave control failed removed UI amd ACU replaced UI ACU and microwave control reconnected app and wifi tested oven and microwave all operations normal no error codes
Near Bandera, TX 78003
Justin
Job Details: 11/13/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR Ice maker is frozen and will need to be replaced. Will order control and ice maker assembly. ; rqstng P&A on 1 DA82-02673A (ICE/CONTROL )
Near Bulverde, TX 78163
Douglas H.
Job Details: 11/13/2020
ICEMAKER (STANDA KITCHEN AID KUIC15NHZS0 Customer stated unit stopped supplying water after a few cycles. Found broken wire on pump harness going to water sensor. Quoted 121.76 for harness and sensor. Customer wants to proceed with repair. Made unit functional for customer since harness on b/o. ; ordrng 1 WPW10485955 (HARNESS)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/13/2020
DISHWASHER KITCHENAID KDPM804KB Replace tube. Issue resolved.
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/13/2020
MICROWAVE OVEN WHIRLPOOL WMH31017HW2 Found that the control board needs to be replaced to fix the light concern. Because it is cost prohibitive our client has decided to not move forward with a repair.
Near San Antonio, TX 78239
S. L.
Job Details: 11/13/2020
FREEZER MAYTAG MZF34X18FW03 Pulled control box off of unit replaced with tested long defrost all operations normal. Defrosted evaporator yesterday evaporator still clear. Model serial tag shows manufacturer date 3/2020
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/13/2020
COMPACTOR JENNAIR TC50S0 Determined drive gear is broken in two. In need of replacement. Collected service fee. ; ordrng 1 882699 (gear-drive)
Near San Antonio, TX 78253
Justin
Job Details: 11/13/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 "Found outside vent painted shut, fixed issue. Working as designed."
Near Spring Branch, TX 78070
Douglas H.
Job Details: 11/13/2020
REFRIGERATOR AMANA ART308FFDB06 Last trip found faulty compressor. Replaced compressor to resolve the issue unit began cooling immediately upon testing. No further issues at this point.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/13/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 "I found that the FC and RC temperatures were unusually low. The RC was set at 34 F. I set it back to 37 F. Found that the ice maker is not functioning as well as the ice tray thermistor. Replaced ice maker W10873791 from truck stock. Unit would still not harvest. Unit will need a new switch. If this does not resolve the issue, Whirlpool Tech Line will need to be contacted fir possible wiring problem. Part ordered.; rqstng P&A on 1 W11126296 (cover-frnt), used 1 W10873791 (ICE MAKER) from stock"
Near San Antonio, TX 78244
S. L.
Job Details: 11/13/2020
WASHER MAYTAG MHW5630HC0 Found dispenser leaking on side. Replaced dispenser ran test all valves pumps no leaks all operations normal.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 11/13/2020
REFRIGERATOR KITCHENAID KSC24C8EYB02 "Normal operation pressures low -20 high 80, indicating a leak. Checked for leaks again and finally found dye coming from the RC suction tube at the base of the cabinet. Calling techline due to location of leak. Spoke with Austin. Explained the situation, he stated based on info it’s an internal leak and is not repairable, filled out paperwork for an exchange. Read disclaimer to me. No further issues at this point. Sr 7728326614"
Near San Antonio, TX 78245
Tommy B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 Customer stated that the issue is the unit is not cooling. Found compressor functioning intermittently. Issue is caused by faulty start device. Ordering start device and capacitor. Collected priority service call.; ordrng 1 WPW10197428 (start relay) and 1 WPW10662129 (capacitor)
Near Kendalia, TX 78027
Jim G.
Job Details: 11/13/2020
RANGE JENN-AIR JGRP436WP01 Adjusted burners to low setting. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Thawed unit our completely. Replaced control, heater, evap harness and thermistor. Will ask customer to leave unit as is for the next 24 hours to ensure unit defrost correctly."
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Temperatures are fine in both compartments. I found that the unit was turned off. I turned it on, ran the push button test. Unit tray turned and filled. Unit is fully operational."
Near San Antonio, TX 78253
Justin
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV00 "Replaced ice maker for unit, instructed customer to wait about 24 hours to call back if ice production does not go back to normal."
Near San Antonio, TX 78253
Justin
Job Details: 11/13/2020
DISHWASHER WHIRLPOOL WDF520PADB7 "Found both pad sleeves damaged, will need to replace. ; ordrng 2 WP8268961 (pad)s"
Near San Antonio, TX 78244
S. L.
Job Details: 11/13/2020
DISHWASHER MAYTAG MDB8959SFZ4 Customer under impression unit under warranty advised certain things are but labor and service fee not customer does not want service will contact maytag for assistance.
Near , TX 78015
Colton B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Issue is no ice production l replaced control and valve. Unit tested good. Ice maker went through cycle and filled well.
Near Helotes, TX 78023
Tommy B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Customer stated that the issue is the unit stopped cooling. No compressor function. Minimal amp draw at the wall which is receiving good voltage. Ordering new inverter board to resolve issue.; ordrng 1 W11164517 (cntrl-elec)
Near Helotes, TX 78023
Tommy B.
Job Details: 11/13/2020
RANGE WHIRLPOOL GW399LXUS06 Diagnosis already completed part already ordered. ; saved tckt
Near Cibolo, TX 78108
Shawn W.
Job Details: 11/13/2020
REFRIGERATOR SAMSUNG RF28R7351SG/AA Replaced Ice tray. There is still a little ice build up on the bottom left but very little up top and much better then before. Unit is producing ice.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the issue is the unit is spraying water out of the top of the fridge. Found issue to be the rubber part of the icemaker filter is broken. Ordering parts to resolve issue. Collected priority service call. ; ordrng 1 W11415785 (WATER FILL TUBE)
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/13/2020
WASHER WHIRLPOOL WFW3090JW Customer stated that the issue is the unit turns on and then locks the door inmediately. Cannot run cycles. Could not enter the unit into diagnostics mode. Found issue to be faulty UI and control. ; ordrng 1 W11334214 (CCU ) and 1 W11367297 (UI )
Near San Antonio, TX 78248
Tommy B.
Job Details: 11/13/2020
WASHER AMANA NTW4516FW3 Customer stated the unit is making a loud noise during spin. Showed video for evidence. Found F7E6 motor fault in diagnostics. Unit will need new motor to resolve issue. Ordering parts. ; ordrng 1 W10890624 (motor-drve)
Near Atascosa, TX 78002
Jesus C.
Job Details: 11/13/2020
WASHER MAYTAG MVWB865GW0 Error codes F6E3 F6E2. Unit not powering on. Will need to replace control and UI. ; rqstng P&A on 1 W11135391 (console) and 1 W11162440 (cntrl-elec)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced door hinge. Tested to complete. Unit is good to go.
Near San Antonio, TX 78266
S. L.
Job Details: 11/13/2020
FREEZER WHIRLPOOL WZF34X20DW01 Found top door warped making poor seal snapped photo of this called tech line spoke to Chris same SR advised him of issue ordered new gasket in case one previously installed is warped by old door badge and sealant since previous tech only sealed top advised customer that door will take estimate of 4-8 weeks .; ordrng 1 W10746789 (dor-fmd) and 1 W11178521 (BADGE) and 1 W11501317 (GASKET) and 1 WP482338 (adhesive)
Near Elmendorf, TX 78112
S. L.
Job Details: 11/13/2020
DRYER AMANA NED4655EW1 "Tested unit unit heating to 165 at exhaust. Found old foil vent hose vent hose is collapsing and duct in wall damaged snapped photos,advised customer to get new duct and vent hose and when installing dont kink hose unit heating operation is as designed."
Near San Antonio, TX 78253
Richard G.
Job Details: 11/13/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Customer complaint is that the unit has a plastic odor, like new plastic scent that will not go away. It is also causing the food to have a plastic taste. Could not find anything wrong with the freezer itself. Customer is using baking soda to help with the smell. Suggested possibly removing everything from the freezer and cleaning the entire freezer with a refrigerator safe cleaner. Freezer is functioning normally."
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/13/2020
WASHER MAYTAG MVWC565FW2 Tested unit. Oversuds error code. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near Kerrville, TX 78028
Colton B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 "Issue was a popping noise. Could not replicate noise. Let customer listen to component activation in diagnostics, nothing seemed to replicate noise. Customer is going to record noise if it comes back."
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/13/2020
MICROWAVE OVEN WHIRLPOOL WMH31017HW2 Found that the control board needs to be replaced to fix the light concern. Because it is cost prohibitive our client has decided to not move forward with a repair.
Near San Antonio, TX 78248
Tommy B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer stated that the issue is the unit will not produce ice. Ice maker fill tube is not obstructed. Unit is dispensing water adequately from the water dispenser. In icemaker fill test, unit did not fill. Ordering new icemaker to resolve issue.; saved tckt"
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/13/2020
DRYER WHIRLPOOL WED4850HW0 Tested dryer. Found terminal block damaged. Will need new block. ; ordrng 1 279320 (terminal block)
Near Kendalia, TX 78027
Jim G.
Job Details: 11/13/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 Bushing missing from door. ; ordrng 1 W11223833 (hing-bushg)
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/13/2020
WARMING DRAWER KITCHEN AID KOWT100ESS00 Bearing are missing and fell out of the right side slide. This will need to be replaced. Part ordered.; rqstng P&A on 1 WPW10188461 (slide-drwr)
Near Boerne, TX 78006
Colton B.
Job Details: 11/13/2020
RANGE KITCHENAID KDRS483VSS04 "Issue is no power to unit. Finding issue to be a melted terminal block. Wires look okay, but the power cord is damaged. Customer will have to replace power cord. There is a chance that this repair will be covered by KitchenAid. Tenant has been in the house for less than a year and they are the original renter. Part is out of stock. Left a voicemail for Karen with all of the above info.; ordrng 1 W10467022 (box-termnl)"
Near San Antonio, TX 78250
Jesus C.
Job Details: 11/13/2020
DRYER MAYTAG MED6230HW0 Tested dryer. Error code for moisture strips. Strips test good. Will need to replace ACU. ; ordrng 1 W11406681
Near San Antonio, TX 78253
Richard G.
Job Details: 11/13/2020
RANGE WHIRLPOOL WFG320M0BS3 Customer complaint is that the burners have yellow flames. Verified issue. Will need LP conversion kit.; ordrng 1 WPW10619558 (spud-orfce)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/13/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Customer complaint is that the inside of the dual burner is not heating. Verified issue. Replaced infinite switch, still not working. Will need front left burner.; ordrng 1 W10823727 (elmnt-surf)"
Near San Antonio, TX 78257
Tommy B.
Job Details: 11/13/2020
DRYER WHIRLPOOL WED560LHW0 "After dismantling the unit, found issue to be broken blower wheel. Ordering parts to resolve issue. ; ordrng 1 W11327190 (wheel) and 1 W11401018 (SEAL)"
Near Ingram, TX 78025
Colton B.
Job Details: 11/13/2020
REFRIGERATOR MAYTAG MSS25N4MKZ00 "Issue is a no cool refrigerator. Finding issue to be the compressor not coming on. Condenser fan is operational. Confirmed 120v to start device. Tried two different test start devices, both got hot and would not turn compressor on. Finding issue to be a seized compressor. Ordering and returning. Part is on back order. Serial number indicates a 2020 production date. ; ordrng 1 W10507884 (compressor)"
Near Ingram, TX 78025
Colton B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue is ice will not dispense. Finding issue to be a partially frozen fill tube causing water to miss a portion of the ice maker. Ordering new door to resolve issue. Part is on BO. Will call customer when it arrives. ; ordrng 1 LW11037733 (dor-fip)
Near San Antonio, TX 78250
Jesus C.
Job Details: 11/13/2020
WASHER MAYTAG MVW6230HW0 Tested unit. Screech noise during spin. Will need to replace basket and gearcase. ; ordrng 1 W11178224 and 1 W11423758
Near San Antonio, TX 78253
Richard G.
Job Details: 11/13/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Customer complaint is that the oven temperature is not the same as the reading on the display. Customer states the oven is heating higher than the stated temperature. Preheated oven to 350 degrees. Actual reading stayed about 35 to 40 degrees lower than stated temperature until the unit reached 320 degrees, then actual reading began to overtake stated temperature reading. When oven reached 350 degrees, actual temperature reading was 380 degrees and rising up to 390 degrees. Attempted to offset temperature, lowering temperature causes unit to go down way below set temperature. Will need to order sensor and control.; ordrng 1 W10839510 (cntrl-elec) and 1 W10859573 (sensor)"
Near Kerrville, TX 78028
Colton B.
Job Details: 11/13/2020
REFRIGERATOR KITCHENAID KRSC703HPS01 "Issue is no ice production and a door alarms. Finding issue to be the refrigerator door sitting too low. Tried to level in, but the leveling nut was stripped. Ordering new hinge to resolve that issue. Ice maker responded well in diagnostics. Issue believed to be the door switch. Customer will call if no ice is produced by this evening. Gate code is 107; ordrng 1 W11292872 (hinge-door)"
Near San Antonio, TX 78239
S. L.
Job Details: 11/12/2020
FREEZER MAYTAG MZF34X18FW03 Serial number tag shows manufacturer date 03/20 removed evaporator cover found partial defrost checked thermistor at 77 degrees 2.7k thermistor good found short cycles of defrost circuit through control. Rescheduling tomorrow tentatively ssb shows one.; ordrng 1 W11253271 (CONTROL)
Near San Antonio, TX 78222
S. L.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFE505W0HB2 Closing paper proved DOP verified and attached found both elements and fuse good 240v at terminal no voltage drop any functions in use no power to bake or broil element needs new control.; ordrng 1 WFE505W0HB2 (CONTROL )
Near San Antonio, TX 78244
S. L.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Checked temperature checked ice maker found cracked ice bin and leaking ice maker requested otl. ; rqstng P&A on 1 W11185686 (ICE BIN) and 1 WPW10300024 (icemaker)
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF560SAFB2 Customer stated that the unit is not filling with water. Diagnostics revealed F6E2 error. Unit needs a new water inlet. Ordering parts to resolve issue. ; ordrng 1 WPW10327249 (water intake valve)
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/12/2020
RANGE AMANA AER6303MFS2 Tested unit. Drawer not shutting. Will need to order new bin and panel. ; ordrng 1 W10330070 (panel-drwr) and 1 W10688022 (drawr-util)
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 This unit will need a new auger motor or control board. I will return to vendor if either of the parts are not needed. W11089236 and W11202789. I set the follow on appointment for Monday based on the auger motor already being ordered as well as the other part projected time of delivery.; rqstng P&A on 1 W11089236 (cntrl-elec)
Near San Antonio, TX 78232
Jim G.
Job Details: 11/12/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 Verified issue at the control. ; ordrng 1 WPW10226156 (cntrl-elec)
Near San Antonio, TX 78201
Jesus C.
Job Details: 11/12/2020
WASHER WHIRLPOOL WTW5105HW0 Tested unit. Screeching noise during startup of spin. Will need to replace gearcase. ; ordrng 1 W11423758
Near San Antonio, TX 78227
Justin
Job Details: 11/12/2020
WASHER MAYTAG MHW7100DW0 "F3E1, F9E1, F5E2, F8E1 stored in unit. Will need water valve for unit, would not release cold water correctly. Also the water level sensor is faulty as well. ; ordrng 1 WPW10435242 (valve) and 1 WPW10448876 (switch-wl)"
Near Converse, TX 78109
S. L.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFC150M0JB0 Pulled unit from wall replaced control preheated to 350. Educated customer on new style burner all operations normal.
Near Selma, TX 78154
S. L.
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Called CXC spoke to Brooke she gave me Authorization number WTCPWTCAPL1 complaint is unit not drying ran diagnostics no fault codes. Went through diagnostics dispenser diverter motor and pump working at end of cycle heater came on. Customer uses rinse aid temp at faucet is 121 educated customer on priming hot water that plastics wont dry and to crack door open to aid in drying. Unit operating as designed.
Near San Antonio, TX 78260
Tommy B.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 Customer stated that the unit has lights out in both sections. Customer tried to swap lights to solve problem and so tech ordering additional light in case more than one is out; ordrng 1 W10908166 (module)
Near San Antonio, TX 78239
S. L.
Job Details: 11/12/2020
REFRIGERATOR MAYTAG MRT1183FFFH05 Checked unit cannot find any functional failure with unit unit under 1 year old but advised customer without Whirlpool dispatch she will be liable for any kind of install issues leveling etc. customer to get with Whirlpool for proper dispatch.
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/12/2020
WASHER WHIRLPOOL LSN3000PW2 "Customer stated that the issue was the unit seized up and started smoking. Could not duplicate the issue in the home in spin testing. Unit appears to be in good repair, did observe a very small amount of oil near the transmission and motor. Collected service call."
Near La Vernia, TX 78121
S. L.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Called tech line spoke to Chris sr number 7729265841 explained to him issue. He had really no direction to go on went to back of unit tightened compressor retaining bolts moved all refrigerant lines away from frame. Moved unit off of grout lines on floor releveled unit. So far no noise. Customer will report if it returns.
Near Comfort, TX 78013
Colton B.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM00 Issue is intermittent ice production. Finding issue to be a faulty ice maker. Ordering new ice maker to resolve issue. Part is PSP. Told customer we’d call when part comes in. ; saved tckt
Near San Antonio, TX 78259
Jim G.
Job Details: 11/12/2020
WASHER MAYTAG MVW6230HW0 "There is a fault code for a lid lock issue but in fact all components are non responsive. I verified that voltage to main board however it appears the main board has failed. I spoke to JK with WP technical SR# 7729263678. Advised to replaced UI , door lock, and main board. ; ordrng 1 W11394572 (LID LOCK ASSEMBLY) and 1 W11419173 (MAIN BOARD ) and 1 W11478524 (UI ASSEMBLY. )"
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/12/2020
ICEMAKER (STANDA WHIRLPOOL GI1500XHS9 The unit has no power at all. I found that the transformer had 0 ohms resistance and had an open. It also was receiving 0 VAC potential to move electrons. This step down transformer is bad and will need to be replaced. Unfortunately when looking up the part in Marcone I discovered that the part is discontinued.
Near San Antonio, TX 78237
Jesus C.
Job Details: 11/12/2020
WASHER MAYTAG MVWC565FW2 Tested unit. Found water leaking from drain hose on pump. Hose not secured to pump. Secured hose with clamp. No further leaks during testing. Job complete.
Near San Antonio, TX 78260
Tommy B.
Job Details: 11/12/2020
MW-HOOD COMBO MAYTAG MMV1175JZ0 "Customer stated the issue was that the light does not come on. Customer states that they have already changed the lightbulb. Found issue to be a burned out wiring harness along with the socket. Ordering both parts to resolve issue.; ordrng 1 W10210871 (holder,lamp) and 1 W11383533 (WIRING HARNESS)"
Near , TX 78015
Douglas H.
Job Details: 11/12/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Unit microwave door not closing properly. Finding when door pushed a little harder. Inspected unit to find a dent in the frame right at the interlock plunger on the right side. Calling techline to report potential frame damage. Spoke with Chris. Explained the issue. He stated, sounds like an issue with the door. Wants to video call. Video called Chris. He then stated the dent is part of the cavity and not a replaceable part. Techline deemed unit unrepairable. No further issues at this point. Sr 7729260038"
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Tested unit. Found no leaks. No further issues. Unit is working properly. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/12/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Replaced mw control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/12/2020
WASHER WHIRLPOOL WFW5620HW2 Replacedvalves and dispenser assembly. Ran unit through automatic test. All good. Tested to complete. Unit is good to go.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/12/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Module is out. ; ordrng 2 W11462342 (LED MODULE)s
Near Boerne, TX 78006
Douglas H.
Job Details: 11/12/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Unit shows random temps when opening the door. Checked error codes. Found f6e4 UI communication error on it from February and this morning. Ordering console to resolve the issue. Part on b/o; ordrng 1 W11296171 (CONSOLE)