Inspected unit, found issue with gasket. Will need to replace gasket to resolve issue.

Customer having same issue as before, ice under the bin and leaking water from ice bin area. Found what appeared to be an air leak causing this issue. Contacting techline due to reoccurring issues. Spoke with Steve. Explained the situation and he stated that based on info given it sounds like an air leak and suggested to replace the ice chute and have ice door on hand as well, possibly have pressure regulator on hand as well. Ordering ice chute, ice door, regulator and tubing to resolve the issue per techline. Sr 7732727972.

Ordering new heating element and element nuts IAW Special Project Code S17304. Current bushing is a gold/orange which needs to replaced.

Inspected unit, ran tests on components. Found bake element shows no continuity during test, also tested on broil. Broil element did not come on. Tested thermal fuse, fine but may be issue as well.

Inspected unit, tested for voltage. Unit is getting proper voltage from outlet to control. Voltage from control to UI could not be read, no voltage to UI. Will need to replace control and UI to resolve issue.

Issue of lights not illuminating. Found cause to be two faulty modules, the center top right module and the lower right module. Replaced both modules to resolve the issue. Unit testing good now. No further issues at this point.

Customer stated unit making pulsing noise, thought to be coming from ice maker. Ran each part individually through diagnostics testing, customer confirmed that the ice maker was the noise he was hearing just at a lower decibel. Also found ice box fan to be making a pulsing noise. Ordering ice maker and ice box fan. Ice maker is psp item.

Inspected unit, tested for voltage. Unit is getting proper voltage from outlet to control. Voltage from control to UI could not be read, no voltage to UI. Will need to replace control and UI to resolve issue.

Installed components, issue resolved.

Model number was wrong. Updated model number and ordered correct parts.

The appliance isnt cooling on either side per customer. Opened the freezer door and the back/evaporator was completely covered in frost/ice, the evaporator fan is working normal The appliance was empty, advised the customer to unplug it, to allow it to defrost, ordered part and rescheduled the customer.

Replaced thermistor that was ordered to resolve the issue. Unit testing good now. No further issues at this point as unit functioning as designed.

Ask customer for description of noise, customer has narrowed down issue and it seems to be pertaining to icemaker components. Customer has had icemaker off, and the noise has stopped when doing so. Attempted to run test on icemaker, during initial start up of icemaker customer verified sound. try to run icemaker via diagnostic mode, during attempt to test him found control would not respond to start up icemaker test. Unit may have issue with control I will need to be replaced to resolve.

Inspection of unit shows no error codes. Manually testing unit shows all functions work as designed. Calibrated unit and ran verification cycle still no issues found. Inspection of underside of unit results in a strong burning smell coming from the motor also motor is incredibly hot to the touch. Replace clutch motor belt capacitor and actuator to resolve issue.

Customer states retailer that provided the unit gets an additional one year warranty on all its appliances. Retailers name Freds fine furniture Falfurrias Texas. I have been to the customers home before but still at that time appointment was filed through whirlpool with a Concession number. Unfortunately were in the same situation where customer has called in a complaint with the unit for leaking but was not filed under Freds find furnitures extended warranty program and now its not dispatched with a concession number from 1 to 1. I did inform customer of the situation and she will be trying to address it

Our customer has continued to have the F8E0 error code return and I retrieved an F1E1 error code again. The console replaced is defective. We will need to change the console, the control and the fan. Our customer has a separate problem in which the Microwave on reheat will cancel all saved cooking information if they open the microwave to check on the food. On all other cooking modes they can open it up and it will save all their cooking information. I explained to them that I did not have an answer for that and that I would find out. I contacted Steve, Senior Technician at Whirlpool and he informed me that the microwave does not have a reset mode/ feature. I told him I saw it on page 14. He informed me that this was for the main oven. I found that the microwave does have this feature and it is described in great detail on page 15. I called Whirlpool Tech Line again hoping to get a different Technician because Steve is rarely helpful. I called 3 times and was just getting him so this will be better addressed in home with a different Senior Technician. I could see nothing that would indicate the ability to do this or not from the owners manual. We will need to change out the microwave appliance manager as well. Parts ordered.

Installed idler as well as support rollers And belt tested unit issue resolved

Checked washer, issue is making noise intermittently during wash cycle. Clacking. Found error code F2E1- UI button stuck. Checked under washer found oil on the sides and on stator motor. Bad gearcase. Double checked part since we did not have engineering code from dispatch. Gearcase part# did not match what I was prescreened. Ordering correct gearcase and slider to resolve issue.

Customer stated that left front burner wasnt working right and all the other ones kind of work family should be drip trays or wrong size and not letting elements it in correctly ordering left front element and drip trays for all the burners.

Found the switch on the right hand knob at the very end is not working the spark igniter electrode works because when you use the other knobs it does make a spark cannot locate this part number on the breakdown informed parts team of the situation. Ordering manifold as this is the only part that may contain the switches.

Customer did not need service today but wishes to reschedule, they wanted to discuss with the home insurance company about reimbursement if they decide to proceed. Asked if parts can remain on order and theyll call back for confirmation if the insurance company wishes to proceed or if they get a new unit. ; O-emld tckt

This is a duplicate ticket.

Customer reported dryer not drying. Noticed the parts I needed were not received yet. Upon arrival tested unit again to see if there was any change from last visit. Dryer stopped functioning 3 minutes in and F3E2 popped up witch is moisture sensor failure. Rescheduling parts and ordering thermistor and electrode sensors as well. Will return when parts are available to repair.

Found that the dispenser assembly must be malfunctioning as it is almost completely empty and the customer found that my heater is pulling good amperage throughout the wash and at the end and its definitely turning on water sizzles when I pour over it to confirm this as well found that the upper dish rack is bowed out or off which doesnt allow the door to shut correctly ordering top basket section as well.

Inspected unit found ice bin full of ice, ran test on icemaker for function. Icemaker functions without issue, tested for fill. Icemaker fills without issue. Icemaker is currently producing ice as designed, no issues found.

Inspected unit, front left burner has issues igniting. When burner designate regular flame works perfectly, but simmer flame has issues. Tried making adjustments to flow, did not affect flames. Will need to replace burner to resolve this issue.

Customer stated the oven was not working and getting error code. Found issue to be control board and oven sensor ordering parts.

Tested unit. UI not responding. Will need new UI.

Replaced evaporator fan harness and thermostat. Product is out of warranty and customer was charged a total of 371.05 for both parts and labor. Tested unit issue resolved.

The customer said it sounds like its in a bind. F0E5 off balance error code, cleared error code. Tested agitating cycles manually, working normal, tested the spin cycle and the wash plate is spinning freely, the HUB is stripped out and needs to be replaced, ordered parts to resolve the issue.

The machine wont power on and hears a buzzing noise per customer. F5E1 lid switch fault, F8E1 no fill/long fill, cleared error codes. The tub still had water in it, activated the drain pump manually, sounds like something is stuck, not draining the water. I used a shop vac to removed the water, I was able to remove the obstruction, not sure what it was. Tested the drain pump manually, it activated and drained the rest of the water , the inlet valve has good water pressure on both sides, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, the appliance is draining and working normal.

Customer complained that unit not cooling. Arrived to find bad start device on compressor. Awaiting the arrival of start device please reschedule for soonest availability. ; O-emld tckt

It just senses, wont do nothing. F7E4 basket re-engagement failure, cleared the error code, and tried to calibrate, the slider isnt engaging. Removed the clutch assembly, and the metal ring fell off of the slider, installed new slider assembly and put everything back in place. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal. ; used 1 W10734521 (Slider) from stock

Confirmed power going down to the motor motor is making clicking sound but not going into wash found that the heater was working did pull up three Codes one for motor malfunctioning one for heater malfunction, and one latch malfunction I was able to confirm the heater is functioning as it should control does not show available also going forth with sump in latch repair as the heater is working.

The customer said that it wasnt draining the water all the way and it would get slushy at the bottom where the drain hose to the reservoir is, she said she made an adjustment on the hose and its now back to normal and making ice, the ice bin is full. I made sure the drain hose was inserted properly, no obstruction, shut the appliance off and drained the reservoir, it drained properly. Turned the appliance on and allowed it to go through the cycles, the compressor came on and cooling properly, the appliance is draining, water circulating and working normal.

Our customer is having a problem in which when the water is dispensed the filter pops out. I was able to replicate this a few times. I tested the water pressure and found that with the filter out the unit is dispensing 12 ounces in 8 seconds. It should be 8 ounces. We have a rare problem of to much water pressure. We will need to install a water pressure regulator on the unit and Im bringing a water filter housing as a contingency.

The customer said the appliance wont power on. F2E1 stuck, F3E2 open or shorted moisture sensor, cleared error codes and turned the appliance on, it sounds like its coming on but the drum isnt spinning. Rescheduled the front panel and found the belt was busted due to the motor pulley breaking off. Ordered parts and removed the custom for the next available day.

Customer wants us to come out when we have the part .

Product is out of warranty and customer does not wish to continue with repairs or diagnostic

Customer complaint that Microwave hood light bulb stopped working and would not come back on once bulb had been replaced. I found that the leads to this socket and the socket itself were constantly hot, regardless of whether switch was turned off or not, indicating an issue with the microcomputer/electronic control on the control panel. Ordering microcomputer/electronic control to resolve issue. Also, due to the fact that the socket is literally always hot with 120 V AC, ordering new socket because although we had power light would not work (tried multiple bulbs).

Customer complaint of oven not heating. Inspection of unit shows error code F1E0 internal board failure. Replace control board tested unit issue resolved

Installed components, tested after installation. Issue has been resolved.

I verified a damaged gasket seal on the right refrigerator door.

The customer said the appliance works great on all the settings but normal, it doesnt spin out the clothes. The lid switch is good and the spin cycle is working normal. Advised the customer that the appliances is working normal, possibly not making good contact on the normal setting when its supposed to go into the spin cycle, the timer would need to be replaced to resolve the issue. Ordered the part and rescheduled the customer for the next available day.

Customer was given quote for panel and control did not receive the panel.

Checked cooktop, now FL switch not working either. Ordering that switch and returning to install both at the same time.

Our customer was having a problem in which the Quick Wash took 2 hours. In diagnostics I retrieved error code F0E3 Overload and F0E7 Load detected when running clean washer cycle. I ran service diagnostics and all loads functioned as designed. We will need to replace the main control. Part ordered. I spoke with our customer about trying to get their unit hooked up to WiFi. They have worked with connect team but it has been determined they need better in home WiFI. I recommended she seek guidance from her service provider so she can receive updates. Technical Service Pointer #: W11564098 Rev A Action Required: MandatoryRelease Date: September, 2021 Top Load Washers Clean Washer Error F0E7. I called Whirlpool Tech Line and spoke with Sterling. Run DLMS calibration. Go over loading procedures and proper detergent amounts. Quick Wash typically is 35-40 minutes. Replace HMI for logic update. SR#7732715726. Part ordered.

Customer complaint is that the unit is overheating and food is getting burned. Will need to replace oven sensor, control, and console.; O-emld tckt

Pan assembly is broken on refrigerator customer to provide closing documents on return they are moving in today ordering parts.

Water is intermittent. Even with water the soap does not desolve. Water supply is on, water in supply tubes. Entered diagnostic and found no error codes. Pulled off inlet nut and inlet is dry. Ordering new inlet, inlet gasket, dispenser,. Outside panel is very scratched. Ordering new one.

I removed all the shelves and the panels needed to access the dual water valve. I removed built up ice leaking from the bad valve and replaced the dual water valve. I reassembled all panels and shelves. I removed the current water line and installed the new water line and water pressure regulator. The water dispense is now working. I aired out the lines. I retested the ice maker and it passed harvest test 120. I tested the ice maker water fill with test 97 and aired out the lines. I showed our customer that water is now filling into the ice maker. This unit should now make ice. Job complete.

Customer stated unit giving yellow/orange flames on all burners. Unit is on NG an as such was factory set for natural. Finding issue to be faulty regulator, ordering regulator or this issue. This issue caused a functional issue with a wok ring on the right front burner to become brittle and break, ordering grate with wok ring as well. Scheduled for part availability.

Found that the dispenser assembly must be malfunctioning as it is almost completely empty and the customer found that my heater is pulling good amperage throughout the wash and at the end and its definitely turning on water sizzles when I pour over it to confirm this as well found that the upper dish rack is bowed out or off which doesnt allow the door to shut correctly ordering top basket section as well.

Customer stated the oven was not working and getting error code. Found issue to be control board and oven sensor ordering parts.

Tested unit. UI not responding. Will need new UI.

Tenant stated unit not spinning out clothing. Found no stored errors. Found unit in proper working order. No further issues at this point. If this issue persists would need control W11189137

Confirmed power going down to the motor motor is making clicking sound but not going into wash found that the heater was working did pull up three Codes one for motor malfunctioning one for heater malfunction, and one latch malfunction I was able to confirm the heater is functioning as it should control does not show available also going forth with sump in latch repair as the heater is working.

Checked washer, issue is making noise intermittently during wash cycle. Clacking. Found error code F2E1- UI button stuck. Checked under washer found oil on the sides and on stator motor. Bad gearcase. Double checked part since we did not have engineering code from dispatch. Gearcase part# did not match what I was prescreened. Ordering correct gearcase and slider to resolve issue.

I determined a damaged pump. Robert SR# 7732713270 replaced pump.

Customer stated that left front burner wasnt working right and all the other ones kind of work family should be drip trays or wrong size and not letting elements it in correctly ordering left front element and drip trays for all the burners.

Found the switch on the right hand knob at the very end is not working the spark igniter electrode works because when you use the other knobs it does make a spark cannot locate this part number on the breakdown informed parts team of the situation. Ordering manifold as this is the only part that may contain the switches.

Customer did not need service today but wishes to reschedule, they wanted to discuss with the home insurance company about reimbursement if they decide to proceed. Asked if parts can remain on order and theyll call back for confirmation if the insurance company wishes to proceed or if they get a new unit. ; O-emld tckt

Customer reported dryer not drying. Noticed the parts I needed were not received yet. Upon arrival tested unit again to see if there was any change from last visit. Dryer stopped functioning 3 minutes in and F3E2 popped up witch is moisture sensor failure. Rescheduling parts and ordering thermistor and electrode sensors as well. Will return when parts are available to repair.

Customer complaint that Microwave hood light bulb stopped working and would not come back on once bulb had been replaced. I found that the leads to this socket and the socket itself were constantly hot, regardless of whether switch was turned off or not, indicating an issue with the microcomputer/electronic control on the control panel. Ordering microcomputer/electronic control to resolve issue. Also, due to the fact that the socket is literally always hot with 120 V AC, ordering new socket because although we had power light would not work (tried multiple bulbs).

I verified an issue with a clogged drain line. The drain was already updated just clogged. I cleared obstruction and removed debris. Issue is resolved.

I verified a damaged gasket seal on the right refrigerator door.

Customer complained that unit not cooling. Arrived to find bad start device on compressor. Awaiting the arrival of start device please reschedule for soonest availability. ; O-emld tckt

Customer was given quote for panel and control did not receive the panel.

Issues is RF burner not lighting. Replaced igniter and burner head and tested. Range is now working as designed. No other issues or error codes found.

Checked dryer, issue is screeching really loud at all times when running. Found dryer repair kit in TS. Replaced all rollers, pulley wheel and belt. Pulley wheel seemed like it was the culprit. Reassembled and tested. Dryer is now working as designed. Upright went was clogged. Recommended getting vent cleaned.

Our customer is having a problem in which when the water is dispensed the filter pops out. I was able to replicate this a few times. I tested the water pressure and found that with the filter out the unit is dispensing 12 ounces in 8 seconds. It should be 8 ounces. We have a rare problem of to much water pressure. We will need to install a water pressure regulator on the unit and Im bringing a water filter housing as a contingency.

Checked cooktop, now FL switch not working either. Ordering that switch and returning to install both at the same time.

Customer wants us to come out when we have the part .

Customer complaint is that the unit is overheating and food is getting burned. Will need to replace oven sensor, control, and console.; O-emld tckt

Dropped off part for customer to install himself to save on labor. Customer paid upfront.

Customer complaint is that the lights in the init are out again. Found top left led in freezer to be out as well as the bottom left led I the refrigerator. Replaced both modules. Unit working as designed.

Checked washer, issue is making noise intermittently during wash cycle. Clacking. Found error code F2E1- UI button stuck. Checked under washer found oil on the sides and on stator motor. Bad gearcase. Double checked part since we did not have engineering code from dispatch. Gearcase part# did not match what I was prescreened. Ordering correct gearcase and slider to resolve issue.

Power supply board and UI tested unit everything working properly properly.

Customer stated that left front burner wasnt working right and all the other ones kind of work family should be drip trays or wrong size and not letting elements it in correctly ordering left front element and drip trays for all the burners.

Found the switch on the right hand knob at the very end is not working the spark igniter electrode works because when you use the other knobs it does make a spark cannot locate this part number on the breakdown informed parts team of the situation. Ordering manifold as this is the only part that may contain the switches.

Customer did not need service today but wishes to reschedule, they wanted to discuss with the home insurance company about reimbursement if they decide to proceed. Asked if parts can remain on order and theyll call back for confirmation if the insurance company wishes to proceed or if they get a new unit. ; O-emld tckt

Customer reported dryer not drying. Noticed the parts I needed were not received yet. Upon arrival tested unit again to see if there was any change from last visit. Dryer stopped functioning 3 minutes in and F3E2 popped up witch is moisture sensor failure. Rescheduling parts and ordering thermistor and electrode sensors as well. Will return when parts are available to repair.

I replaced. Its the heater grid and diverter pump on previous visit. This time around Ive replaced the wiring harness and water level sensor. Issue is resolved unit is testing properly.

Customer complained that unit not cooling. Arrived to find bad start device on compressor. Awaiting the arrival of start device please reschedule for soonest availability. ; O-emld tckt

Last trip found a clogged filter housing and damaged power cord. Replaced filter housing to resolve the water issue. Issue didnt resolve. Dug in further to find reservoir was frozen over due to small air leak from styrofoam around evap. Fixed air leak and defrosted reservoir to fully resolve the issue. Unit now dispensing water. Replaced main harness to avoid any safety issues from damaged power cord.

Our customer is having a problem in which when the water is dispensed the filter pops out. I was able to replicate this a few times. I tested the water pressure and found that with the filter out the unit is dispensing 12 ounces in 8 seconds. It should be 8 ounces. We have a rare problem of to much water pressure. We will need to install a water pressure regulator on the unit and Im bringing a water filter housing as a contingency.

Customer wants us to come out when we have the part .

Customer stated icemaker was dripping found issue to be clogged filled to hose. Fix issue tester unit everything working properly.

Before looking at washer customer wanted an estimate on service call parts and labor showed me that the drum was very bouncy. Gave her a quote for 374.34. Customer does not wanna service at all.

Our customer has the clean dryer vent coming on often. They have only been in the home 6 months but the government does recommend every 6 months. It looks like this one is long. No errors in diagnostics. I found that the semi-rigid vent going from the unit to the wall has 5 turns. I informed them how to handle this. Customer Instruct. I recommended professional dryer vent cleaning. Perfect time to see how often they should do it at 6 months.

Rack adjusters for top rack are broken. Need adjusters.

Water is intermittent. Even with water the soap does not desolve. Water supply is on, water in supply tubes. Entered diagnostic and found no error codes. Pulled off inlet nut and inlet is dry. Ordering new inlet, inlet gasket, dispenser,. Outside panel is very scratched. Ordering new one.

Last trip found faulty lower door latch. Replaced door latch to resolve the issue. Unit is functioning as designed now. No further issues at this point.

Customer stated the washer spraying on half of it was not working found issue to be faulty UI board. Also ordering control board just in case.

Customer stated unit giving yellow/orange flames on all burners. Unit is on NG an as such was factory set for natural. Finding issue to be faulty regulator, ordering regulator or this issue. This issue caused a functional issue with a wok ring on the right front burner to become brittle and break, ordering grate with wok ring as well. Scheduled for part availability.

Water is intermittent. Even with water the soap does not desolve. Water supply is on, water in supply tubes. Entered diagnostic and found no error codes. Pulled off inlet nut and inlet is dry. Ordering new inlet, inlet gasket, dispenser,. Outside panel is very scratched. Ordering new one.

Checked washer, issue is new noise. Found no error codes. There was a trace of clear oil under washer on shield. Attempted to take washplate off to check for oil. Was ceased. Put CLR in it and when putting screw back in oil overflowed out from it. Early signs of bad gearcase present. Ran test cycle and not too bad yet.

Customer stated unit giving yellow/orange flames on all burners. Unit is on NG an as such was factory set for natural. Finding issue to be faulty regulator, ordering regulator or this issue. This issue caused a functional issue with a wok ring on the right front burner to become brittle and break, ordering grate with wok ring as well. Scheduled for part availability.

Found that the unit will not go on the diagnostics or respond due to the unit being full of water and not being able to drain again power making it down to the pump and pump is actually turning but it is not pushing out water indicating that the impeller has broken again other parts for this unit seem to be on back order anyway coming back we just drain pump to see if we can get the unit up and running.

I removed the top, front and back panel. I replaced the dispenser, stator and below, reassembled and test. This unit is fully functional now has meet the three mandatory service pointer requirements for leaks. I did not detect any leaks during test.