Near San Antonio, TX 78254
Richard G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Customer complaint is that the unit is no longer dispensing cubed ice. Replaced solenoid. Tested out unit. Crushed and cubed ice is now working properly. Tested to complete. Unit is good to go.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KBSN608EPA01 "Did not receive proper dispatch customer has extended warranty, will need proper dispatch. Job complete."
Near Boerne, TX 78015
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Last trip found faulty deli UI, replaced deli UI didn’t resolve the issue. Replaced adapter harness to resolve the issue. Unit testing good now. No further issues at this point."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Reset correct issue. Defrosted and place thermistor in correct orientation. Collected payment.
Near San Antonio, TX 78240
Tommy B.
Job Details: 01/22/2021
WASHER MAYTAG MVWX655DW2 Customer stated the unit is stuck and the wash light is continuously blinking. Cleared unit by holding start button. Diagnostics revealed F5E2 error. Ran unit through automatic test cycle and unit testing good. No further issues at this time.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW7120HW0 "Called customer stated estimated time of arrival, customer stated they are not available today.; schdld next appmnt for 1/21 THU !"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/22/2021
DRYER MAYTAG MGD8630HC0 "Checked dryer found no error codes, dryer is heating up no issues good heat good airflow, from dryer. Also found heat level and dryness set to low on normal. Job complete."
Near San Antonio, TX 78259
Jim G.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced all parts. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 01/22/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced all parts. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Need top spray arm, and continue with stop rack order. ; ordrng 1 WPW10317197 (upper spray arm)"
Near San Antonio, TX 78258
Jim G.
Job Details: 01/22/2021
DISHWASHER KITCHEN AID KUDE40FXSS5 Replaced water inlet valve. Issue resolved.
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW5105HW0 Tested unit. Squealing noise coming from motor during spin startup and when picking up speed. Will need to replace motor. ; ordrng 1 W11026785 (motor-drve)
Near San Antonio, TX 78250
Justin
Job Details: 01/22/2021
REFRIGERATOR JENN-AIR JFC2290REP00 "Replaced both controls, inlet valve and thermistor."
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Tested unit. Bad control. Will order new one. Will need proof of closing on next visit. ; ordrng 1 W11087226 (control elec)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/22/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Replaced regulator. Checked unit for leaks. Unable to locate any leaks. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW6120HC0 "Customer complaint is that the unit is still giving the same screeching noise as before. Will need to replace belt, actuator, spinner nut, and washplate.; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10913953 (actuator) and 1 W11183985 (SPINNER NUT) and 1 W11239857 (belt)"
Near San Antonio, TX 78247
Jim G.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW4950XW2 Verified leaking inlet valve. ; ordrng 1 WPW10356257 (Water Inlet Valve)
Near San Antonio, TX 78220
S. L.
Job Details: 01/22/2021
RANGE WHIRLPOOL WFE505W0HB2 Removed console replaced console installed switches and control tested no dents all operations normal.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW4816FW2 Issue was that washer does not advance cycle. Found F8E1 error code. Cold valve is not letting enough water through. Unit needs new valve. Gate code is 1127. Will call customer when part comes in.; saved tckt
Near San Antonio, TX 78247
Jim G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Icemaker Assembly is needed. ; ordrng 1 W10884390 (Icemaker Assembly)
Near San Antonio, TX 78254
Justin
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Calling techline believe drain tube is damaged and closed not allowing unit to drain properly. Andrew is assisting, SR7729798105."
Near Converse, TX 78109
S. L.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDF540PADM3 Replaced both stops rack working correctly now all operations normal.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Unit locked up after self clean. Found f8e0 blower fan speed error, found F6e4 UI communication error and unit isn’t heating now. Quoted 1036.17 for P&L. Console was replaced under a year ago so that part would be covered under part warranty. Which would bring down the quote to around 660. Customer wanted to see about getting a new unit either through Whirlpool or some other method, advised estimate good for 90 days and if wants to proceed with repair to give us a call. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 W11248652 (BLOWER) and 1 W11296171 (CONSOLE)"
Near Helotes, TX 78023
Tommy B.
Job Details: 01/22/2021
REFRIGERATOR AMANA ART308FFDM07 Called tech line spoke to Joel. He stated we need to perform the work and if the issue returns to call back for multiple failures. Replaced control and unit is functional at this time.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/22/2021
WASHER AMANA NTW4516FW3 "Issue was that unit was getting stuck in the wash cycle. Found F8E1 error code. Replaced valve, unit tested good."
Near San Antonio, TX 78253
Justin
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW8500DC5 "No error codes stored, running calibration and diagnostics. Not hearing noise, ran on high spin for a while. Finally heard noise, definitely a noise I have not heard before. No recommended parts to replace at this time. Overall machine is running and looks great."
Near San Antonio, TX 78248
Jim G.
Job Details: 01/22/2021
WASHER WHIRLPOOL WFW8640BW0 Austin SR# 7729802303 verified no errors in transmission. I spoke with techline and advised it was most likely use and care issue.
Near Universal City, TX 78148
S. L.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KDTM404KPS0 F8E4 F10 E2 F4 E3 f10 E4 and F8 E2 error codes went to diagnostics lower spray and fan not working. Diverter disc present and vent motor not getting power from control Ordered new control sump and vent.; ordrng 1 W11184028 (GASKET) and 1 W11410066 (CONTROL ) and 1 W11416362 (SUMP ASSEMBLY ) and 1 W11416460 (VENT )
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KDTE204EPA4 "Checked dishwasher found leak coming front left front corner, found door scolding properly found leak at dispenser, ordering dispenser, insulation, and seal to resolve issue.; ordrng 1 W10234565 (pad-ins) and 1 W10366978 (seal) and 1 W10901088 (dispenser)"
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 01/22/2021
MICROWAVE OVEN AMANA AMC5143AAS Customer stated the issue is the microwave will not heat. Found issue to be faulty magnetron. Customer declined to proceed with repairs. Collected service call.
Near Schertz, TX 78154
S. L.
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found dc voltage short in FC fan motor. Also found open thermistor on RC evaporator. LED module on FC bad needs all 3 parts; ordrng 1 W10695459 (module) and 1 W11087438 (motor-evap) and 1 W11249952 (FAN AND HARNESS)"
Near , TX 78015
Douglas H.
Job Details: 01/22/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Calling techline due to reoccurring issues, and appears as the cabinet to microwave is damaged. Spoke to Adrian, he asked if there is a bow around the interlock switches and there is. He wanted to video call the situation. He documented the issue and stated based on info and pictures taken, unit is un repairable due to damage to the microwave cavity. SR 7729799263No further issues at this point."
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW6120HW Tested unit. Not spinning. Found wiring to motor damaged. Repaired wiring. No further issues. Tested to complete.
Near San Antonio, TX 78219
S. L.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW4816FW2 Found unit spinning and screeching no obstructing in basket or tub found when silicone grease applied noise stops. Called tech line spoke to Scott sr number 7729798277 he advised me replace belt and pulley again clean motor good so that there is no noise.; ordrng 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)
Near San Antonio, TX 78251
Tommy B.
Job Details: 01/22/2021
DRYER MAYTAG MED6230HW0 Swapped out top with new parts to resolve cosmetic issue. No further issues at this time.
Near San Antonio, TX 78248
Jim G.
Job Details: 01/22/2021
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 Verified compressor has failed. Audibly failing. Sealed system issue. Collected service fee. ; schdld next appmnt for 1/27 WED !
Near San Antonio, TX 78251
Tommy B.
Job Details: 01/22/2021
DRYER MAYTAG MED3500FW1 "Customer complaint was loud screech during operation. Found it to be faulty pulley wheel. Used dryer repair kit to replace the rollers and the pulley wheel. No further issues at this time. Collected service call, parts, and labor.; used 1 4392067 (REPAIR) from stock"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/22/2021
OVEN ELECTRIC (D KITCHEN AID KOCE500ESS11 "Checked oven found dented door on microwave, ordering door. To resolve issue. ; ordrng 1 W10615372 (glass-door)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/22/2021
WASHER MAYTAG MVWX655DW Issue was that the unit stopped mid cycle one time. Found F5E1 latch error code. Everything seems to be functioning well now though. Issue believed to be a glitch in the control. Unit testing good at this point.
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/22/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HZ Tested microwave. Unit is heating. No issues during testing. Unit is working properly. Job complete.
Near Boerne, TX 78015
Douglas H.
Job Details: 01/22/2021
COOKTOP GAS WHIRLPOOL WCG55US0HS00 On call ahead builder stated that the regulator still needed to be installed. Upon arrival found that the regulator was already installed yesterday. Quick pic in ticket for proof.
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Installed ice maker. Now going into harvest. Will not find home position. Found wiring at bottom of door panel broken. Not enough wire to repair harness. Will need to order new door that comes with harness. ; rqstng P&A on 1 W11038917 (dor-fip), states that autho needed"
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW5840BW0 "Upon further investigation found that the unit gear case base shot as well, bearing oil all over the bottom of the unit. Quoted customer 616 to fully repair. Customer declined repair as the cost to repair is more than the unit is worth. Customer is going to go buy a new unit. No further issues at this point."
Near Converse, TX 78109
S. L.
Job Details: 01/22/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Found Magnetron making whirring noise ordered new diode and magnetron. Closing docs provided unit under 1 year.; ordrng 1 W10818686 (magnetron) and 1 W11256462 (DIODE)
Near San Antonio, TX 78250
Richard G.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that the unit is still shaking and moving across the floor. Verified issue. Will need gearcase and suspension.; ordrng 1 W11130362 (suspension)
Near San Antonio, TX 78228
Richard G.
Job Details: 01/22/2021
DISHWASHER MAYTAG MDB9959SKZ0 Customer complaint is that the unit is not draining. Found drain pump inoperable. Will need drain pump.; O-emld tckt
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/22/2021
REFRIGERATOR SAMSUNG RF23J9011SR Issue is a partially frozen ice room. Customer states that ice maker repair kit has already been installed. Ordering new ice bin and bringing Scilicone to help seal up ice room. Will return Monday to fix unit. Rescheduling the ice maker repair kit in case I need it. ; ordrng 1 DA97-14504C (ICE BIN)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KUDE70FXSS4 "This unit is not draining. However I was able to get the drain pump to work with hot water. This unit has a reverse osmosis unit piggybacking off the drain hose. It drains but not to well. The drain hose is looped up but this drain pump might need to be replaced. I ran service test mode and received multiple error codes. F9E1 Diverter can’t find position and F6 E6 inlet water cool water below 84 F and F10E1 dispenser problem and F8 E1 slow drain. I t takes a long time for the water to get hot. The highest temperature was 109 F. All these error codes can be traced back to low water temperature or bad soaps or additives. Our customer has been recently using some bio friendly products , I advised against this use. We have decided to just make sure that the water heater is turned up and that the water at the faucet will be run until it is as hot as it can get. If there continues to be problems we will replace the drain pump. Service fee paid today is
Near San Antonio, TX 78253
Justin
Job Details: 01/22/2021
DRYER MAYTAG MED6630HW1 "Noise is coming from blower fan, will order. Ordering pulley as well. ; ordrng 1 W10837240 (idler pulley) and 1 WP697772 (blower wheel)"
Near San Antonio, TX 78228
Richard G.
Job Details: 01/22/2021
DRYER MAYTAG MGDB955FW0 "Customer complaint is that the unit is not drying the clothes on sensing but is drying on timed dry. Found heater working fine. Entered diagnostics and found error codes F4E5 high limit. Ordering sensor, thermal fuse, cutoff, thermostat, and thermistor.; ordrng 1 W10677270 (sensor) and 1 W10909685 (fuse-thrml) and 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse) and 1 WP8577274 (thermistor)"
Near San Antonio, TX 78256
Tommy B.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ Customer stated the issue is the left side door does not close to the refrigerator. Found issue to be the door is warped. Ordering door to resolve issue.; ordrng 1 W10855083 (dor-fip)
Near San Antonio, TX 78260
Jim G.
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced icemaker. No fee collected as authorization was secured.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/22/2021
RANGE WHIRLPOOL WFG320M0BS3 Replaced knob. Issue resolved.
Near San Antonio, TX 78216
Jim G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced auger. Issue resolved. ; ordrng 1 WP63052-2 (Impeller (Yoke))
Near San Antonio, TX 78228
Richard G.
Job Details: 01/22/2021
DRYER AMANA NED4655EW1 Called customer. Wants to reschedule.; schdld next appmnt for 1/21 THU !
Near Schertz, TX 78154
S. L.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KDFE104HPS1 Call was completed yesterday this is a duplicate ticket job complete
Near , TX 78015
Tommy B.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Customer stated the unit is dented. Outer door panel is dented on lower right side. Ordering parts to resolve issue. ; ordrng 1 WPW10274902 (panel)
Near Universal City, TX 78148
S. L.
Job Details: 01/22/2021
WASHER WHIRLPOOL MVW6230HW0 "Ordered 1 HMI and one ACU but box for ACU mislabeled and actually a 2nd HMI. Since cycle knob not working went ahead installed new HMI since this is most likely culprit. Reset wifi 5 times in 30:second intervals. Found Serial and Model dod not transfer over to new HMI and although knob is working no cycle os working correctly. Tried with 2nd HMI same result no model or serial called techline spoke to Joel SR 7729805400 tried checking ribbon cable on original HMI same issue, tried resetting new HMI for 2 min same issue unit deemed unrepairable by tech support. Advised customer of reference number and gave them Maytag phone number for next steps. Job complete."
Near San Antonio, TX 78253
Justin
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Looks like line has a restriction, spoke with DH and he confirmed. Need sealed system tech for return.; ordrng 1 WPW10143759 (dryer)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/22/2021
RANGE KITCHEN AID KERS303BSS1 Customer stated the unit is heating past temperature consistently. Solving problem by resetting unit at the breaker. Diagnostics revealed F6E1. Unit will need a new control to resolve issue. Customer declined repair. Collected service call.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found gearcase leaking oil, ordering gearcase and splutch kit to resolve issue, ; ordrng 1 W10721967 (drive pulley) and 1 W10870913 (gearcase)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/22/2021
DRYER WHIRLPOOL WED4850HW0 Tested dryer. No issues during testing. Good heat good airflow. Unit is working properly. Performed customer instruct on proper use and care. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/22/2021
DRYER MAYTAG MEDC465HW0 "Customer complaint is that the unit is not heating, also that knobs are missing. Found issue with heater. Ordering heater, thermal fuse, thermostats, and cutoff. Ordering two missing knobs. Switch is also broken. Ordering switch.; ordrng 1 279838 (element,heater) and 1 W10900067 (cutoff-tml) and 1 WP3392519 (thermal fuse) and 1 WP3405156 (switch) and 1 WP3977767 (thrmst-fix) and 1 WP8318268 (thermostat) and 1 WPW10558463 (knob) and 1 WPW10562155 (knob)"
Near Rio Medina, TX 78066
Richard G.
Job Details: 01/22/2021
WASHER MAYTAG MVWC416FW0 Spoke with customer. They will look into a new washer. Did not collect.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Installed new control and UI. Ran test 4. Compressor running. Good frost on fresh food evap. 3 way valve kicked in. Gettin frost on freezer evap. No further issues during testing. Job complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Issue is lights out and loose handle. Tighten handle to resolve that issue. Unit needs a new light module or two. Ordering to resolve issue. Will call customer when parts come in. ; ordrng 2 W10695459 (module)s
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/22/2021
MICROWAVE OVEN JENN-AIR JMW2430DS01 "Issue is that there is no power on control panel. Tried resetting the breaker but that did not restore power. Ordering a new control with power supply to try to resolve issue. Unit might ultimately need a new panel, but the power supply is in stock so I want to try that first. ; ordrng 1 W11179310 (cntrl-elec)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/22/2021
REFRIGERATOR MAYTAG MSS25C4MGZ00 Swapped out ice door and water tube along with fitting to resolve leaking issues and dispenser issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/22/2021
ICEMAKER (STANDA KITCHENAID KUID508ESS1 "Replaced drain pump on ice maker due to not working, after replacement tested ice maker no issues in diagnostics, ran normal operation ice maker is working as designed. Job complete collected remaining balance."
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Checked dishwasher found dents on left side of tub and door/console dented ordering parts to resolve issue. ; ordrng 1 W10350375 (adjuster) and 1 W10681491 (tub-dishwr) and 1 W10713614 (door-inner) and 1 W10771404 (control panel seal) and 1 W10835073 (seal) and 1 W10897417 (console) and 1 W11028373 (panel)
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Our customer is having problems with the ice maker now making way to much ice. Found that the ice arm had become dislodged from the icemaker. I removed all the ice, rest the arm. Tested unit, it harvested to clear out the current ice batch and it filled at the proper amount of water. Unit is fully operational now."
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Checked refrigerator found freezer ui not operating not turning ordering ui to resolve issue. Ordering ice maker just in case.; ordrng 1 W11038873 (cntrl-elec) and 1 W11130444 (icemaker)
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/22/2021
RANGE WHIRLPOOL WFG320M0BS3 Our customer was having problems with the door trim coming off on the right hand side. I repaired it. Found that a s dew was missing on the pan broiler drawer when I was verifying model and serial number. I replaced with a screw from my truck stock WP3400832. Nit fully operational now.; used 1 WP3400832 (SCREW) from stock
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 01/22/2021
RANGE WHIRLPOOL WFG505M0BS3 Checked range found broken glass door ordering outer door to resolve issue; ordrng 1 W11051158 (glass-door)
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Our customer was having problems with a leak that is coming onto the right side near the front of the unit. The unit fills washes and drains with no leaking during my test. The RO system is piggy backing off the drain hose which is causing a slightly slow drain but no leaked detected. Because there is no leak detected it must be wave force from to much soap with a filtered water softener. I spoke with our customer about soap and detergent use as well as hot water. I ran the faucet and Sri king water into the sink to check for leaks and did not find one unless there is a slow one deep into the cabinetry. I made a slight balancing adjustment to help with the wave force. Ran service test mode. No leaks and no errors. Unit fully operational.
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/22/2021
WASHER WHIRLPOOL WFW6620HC0 Replaced control board. Found J10 connector for bulk dispense was not fully seated on control board. Unit powered up. Entered service test mode. No error codes. Ran quick service cycle for calibration. Unit is functioning as designed this units bulk dispenser at 2x concentration is not good for their brands and concentration of detergents. They are all at approximately 1.5x and they have a water softener. I counseled our customer on front load washer care and referred to resources. Recommended using single dispense with current detergent and to use a higher concentration detergent if using the load and go. Referred them to that part of their owners manual.
Near Floresville, TX 78114
S. L.
Job Details: 01/22/2021
REFRIGERATOR SAMSUNG RF28HMEDBSR Defrosted unit with steamer. Replaced y clips auger motor ice maker used RTV to seal ice room and replaced PCB tested all operations normal.
Near Atascosa, TX 78002
Jesus C.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Installed new ice door. Will need to install new ice guide. ; ordrng 1 WPW10435760 (guide-ice)
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Upon arrival allow customer to inspect door and customer approved the door. After installation, customer observed a small scratch in the door. Replaced with all door and will need to order another door to resolve issue.; ordrng 1 W11301144 (dor-fip)"
Near San Antonio, TX 78259
Jim G.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Verified nonresponsive motor assembly. Collected Service Fee. ; ordrng 1 W11087376 (Pump Assembly)
Near San Antonio, TX 78249
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL GI7FVCXWY02 Last trip found faulty valve. Replaced valve. Valve functioning properly now. Advised of 24 -48 hrs for ice/water as the reservoir is frozen over and needs to thaw/refill. Unit testing good at this point. Collected part costs.
Near Helotes, TX 78023
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR KITCHEN AID KBRC36FKS00 Customer emailed in to cancel appointment
Near San Antonio, TX 78253
Douglas H.
Job Details: 01/22/2021
RANGE WHIRLPOOL WFG320M0BS3 "Customer stated when using oven the panel gets hot. Advised this is a normal affect of this unit as the unit vents out directly below the panel, pointed out to customer where the vent is. Unit functioning as designed. No further issues at this point."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Checked refrigerator found light at dispenser not turning on unable to enter diagnostics ordering control board to resolve issue, also found both front wheels cracked ordering to resolve.; ordrng 1 W10304659 (front roller,rt) and 1 W10304660 (roller) and 1 W11169239 (cntrl-elec)"
Near Boerne, TX 78015
Douglas H.
Job Details: 01/22/2021
COOKTOP ELECTRIC WHIRLPOOL G7CE3034XS00 "Customer stated unit not powering on. Nothing powering on. Checked for incoming voltage, no voltage coming in. Checked breaker to find breaker was tripped. Reset breaker to resolve the issue. Unit testing good now. Advised if breaker trips again to have an electrician check out breaker. Collected Sc."
Near Bulverde, TX 78163
Jim G.
Job Details: 01/22/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Verified faulty console. ; schdld next appmnt for 1/26 TUE !
Near San Antonio, TX 78254
Richard G.
Job Details: 01/22/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Repair was completed yesterday. Called customer to verify that we are no longer needed. Close job.
Near Floresville, TX 78114
S. L.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW7300DW1 Checked unit found F8E1 error. After inspecting found inlet valve failure on cold side replace with truck stock valve and tested all operations normal no leaks. Recalibrated unit job complete.; used 1 W11220230 (VALVE) from stock
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Upon arranging customer stated freezer light is out and did drip from ice maker on the day of service request. Confirmed freezer light is out. Ran tests to check for leaking from ice maker, couldn’t replicate that issue. Ordering light to resolve the issue. Rescheduled for part arrival and advised if it doesn’t come in by then we will call. ; schdld next appmnt for 1/25 MON !"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2021
VENT HOOD WHIRLPOOL WVU57UC6FS0 Last trip found broken fan blade causing the issue. Replaced blower wheel to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Tested unit. No issues during testing. Customer not using rinse aid. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near Converse, TX 78109
S. L.
Job Details: 01/22/2021
RANGE WHIRLPOOL WFG515S0JS0 "Replaced valve assembly checked for leaks no leaks tested same issue confirmed harness is good again. Called techline spoke to Robert sr 7729786537 explained work already done but unit short cycles in both bake and broil. He got with engineering was advised replace electrode harness and both electrode in oven. Also i am reordered DSI. Call when parts come in,; ordrng 1 W11161843 (HARNESS) and 1 W11162730 (DSI) and 1 WPW10333842 (igntr-oven) and 1 WPW10333842 (igntr-oven)"
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced light module in freezer due to light being out after replacement tested refrigerator no issues, refrigerator working as designed. Job complete."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/22/2021
DRYER MAYTAG MED7230HC0 "Replaced motor, seal, housing and blower wheel. Tested to complete. Unit is good to go."
Near Bandera, TX 78003
Richard G.
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KSSC48QTS02 Customer complaint is that the unit is not dispensing ice. Icemaker is working fine. Will need to replace motor and shaft.; ordrng 1 W10822635 (motor) and 1 WP2318082 (shaft)
Near San Antonio, TX 78204
Jesus C.
Job Details: 01/22/2021
WASHER WHIRLPOOL WFW5620HW0 Installed new dispenser housing. No further issues. Tested to complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Spoke to sterling who informed SR# 7729808319 me that there is a component that is shorting the R7 resistor. Either the Damper, Evaporator Fan or thermistors. Eliminated dampener however the evaporator and thermistors readings are out of range. Control will have to be replaced as well. ; ordrng 1 WPW10128551 (Evaporator Fan)"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Adjusted hinges. Widening holes did not work, was able to use a washer to raise up the left door for the customer. Unit is good to go"
Near , TX 78015
Tommy B.
Job Details: 01/22/2021
VENT HOOD MAYTAG UXT5236BDS1 Swapped out broken latch with new latch to resolve issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/22/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ "Customer,Ed stated that after last visit the unit was not performing properly. Found issue to be faulty magnetron. Ordering diode as well. ; ordrng 1 W10818686 (magnetron) and 1 W11256462 (diode)"