We serviced a
LG DRYER
Model n/a
Near San Antonio, TX 78251
Justin
Job Details: 04/21/2021
"Customer needs to set up inside, it is in the garage and not plugged in. Will need to reschedule until it is available for testing."
We serviced a
KITCHEN AID OVEN ELECTRIC [S
Model KOSE900HSS00
Near San Antonio, TX 78251
Justin
Job Details: 04/21/2021
"Called customer no answer, Knocked on door no answer. Customer let me inside by unlocking the door. Found the wall outlet only getting 120 on one leg, taking readings across both legs wall is grounding out only getting 50 volts across a 240volt circuit. Will need an electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near San Antonio, TX 78230
Sebastian
Job Details: 04/21/2021
Replaced pads and tested unit unit is testing good closing out call
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30IXWH6
Near San Antonio, TX 78238
Richard G.
Job Details: 04/21/2021
"Replaced pump and motor, spray arm, seal, support arm, cap and wheels. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78240
Jim G.
Job Details: 04/21/2021
Idler pulley had come loose probably during installation. Resecured properly. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/21/2021
I replaced the control and ran service cycle to calibrate as directed by Whirlpool Tech Line. Unit is fully operational now. This was a PL1 authorization.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302ESS00
Near San Antonio, TX 78209
Chris S.
Job Details: 04/21/2021
Customer stated that she reset refrigerator and hasnt heard noise so she doesnt need service if customer calls back with same issue please order control board WPW10120827; rqstng P&A on 1 WPW10120827 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/21/2021
Customer stated not as cold as it should be and runs all the time. Ran diagnostics testing to check unit and found that the control is at fault. Quoted 225.79 for p&l plus tax (97.45 labor) total with sc 365.43. Collected sc customer wanted to proceed with repair. Ordering control to resolve the issue. ; ordrng 1 W11282569 (contrl-box)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78251
Justin
Job Details: 04/21/2021
"4511 gate code, replaced lid unit good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Alamo Heights, TX 78209
Zachary
Job Details: 04/21/2021
Replaced ice door due to not closing back into position after dispensing. Tested ice door and it is working as designed. Refrigerator is working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/21/2021
Customer stated that unit not starting when button depressed. Found issue t9 be console and control issue. Ordering both to resolve the issue. ; ordrng 1 W11089306 (Fascia) and 1 W11089308 (cntrl-elec)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78219
Zachary
Job Details: 04/21/2021
Checked dryer found cracked blower wheel. Ordering motor and blower wheel to resolve issue.; ordrng 1 WP697772 (Blower wheel) and 1 279787 (Motor drive)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near San Antonio, TX 78260
Sebastian
Job Details: 04/21/2021
Changed out icemaker did fine at the last icemaker got stuck again try to verify icemaker function when I found that I am not getting water fed to it I did the independent water fill test find that I am not getting anything for the icemaker I am getting water from the water dispenser and I can hear the water valve actuating for the icemaker but no water is being fed no evidence that the unit is frozen up anywhere around the tubes are in the bottom ordering water valve to resolve issue; ordrng 1 W10908836 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near San Antonio, TX 78224
Zachary
Job Details: 04/21/2021
See photos. Dispatched under incorrect credentials. Unit must re-dispatched if under warranty.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMHA9019HZ1
Near San Antonio, TX 78247
Sebastian
Job Details: 04/21/2021
Sr 7729593203 Customers concern is if the unit still keeps turning off on its own customer is very upset that weve been out so many times and been unable to resolve issue call tech line was ultimately unable to truly come up with a solution ordering filter board as it is the last piece that could be affecting this unit after changing everything else customer will be calling whirlpool corporate is not happy and does not want to have another technician come into the home. Explain to customer that I will be ordering the part just in case. Parts team to reach out when its available; ordrng 1 WPW10531156 (Filter board)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZB0
Near Boerne, TX 78006
Douglas H.
Job Details: 04/21/2021
"Unit making thin ice and not making a lot of ice. Finding Evap thermistor cause of thin ice not allowing it to fully cool properly and also finding water level sensor faulty so back half of the little bit of ice that is there, is melting away. 306.42 p&l, 424.42 total with sc. customer wishes to proceed with repair. Ordering water level sensor and pump harness to resolve he issue. Collected sc. pump harness psp part; ordrng 1 WPW10485962 (sensor) and 1 WPW10485955 (harns-pump)"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050UG
Near Boerne, TX 78006
Douglas H.
Job Details: 04/21/2021
"Customer stated unit had show LC error again, and was draining. Called Samsung tech support due to reoccurring issues. Spoke with Erik, he asked some questions in regards to error. Advised to unplug leak sensor and check for water under unit, stated if no water it would be harness issue. There was dampness in drain pan, appears as a small leak, not coming from previous repair as no indication of water in that area. Small leak coming from sump assembly. Quoted 437.96 for p&l and since not caused by previous repair. Per Samsung support leave sensor unplugged. Advised customer of this procedure as well of leaving sensor unplugged and that unit has a small leak. Customer going to talk it over with husband. ESTIMATE ONLY!; rqstng P&A on 1 DD82-01313A (Sump assembly)"
We serviced a
FRGIDAIRE REFRIGERATOR
Model GLHS66EESB9
Near Boerne, TX 78006
Douglas H.
Job Details: 04/21/2021
"Unit Evap coils freeze up, customer stated that sometimes it defrosts but most of the time it freezes up. Coils frozen up at this point. Customer also stated happened after the winter storm. Can tell that the defrost bimetal has been replaced. Finding issue to be a faulty control not regulating temp properly. Finding that the control has been discontinued and is NLA through our distributors. Part number is 5303918341 control. Collected service call."
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near San Antonio, TX 78254
Justin
Job Details: 04/21/2021
"Called customer no answer, knocked on door no answer either. Customer answered door bell said they no longer need service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 04/21/2021
Our customer is having problems with the unit not draining. It will drain if they initiate it manually but it will not do automatically. I ran diagnostics and it revealed no errors during service cycle. This unit fills washes and drains. This unit will need a new control. Part ordered; ordrng 1 W11410066 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/21/2021
Tested unit. Control not responding. Bad control. Replaced control. No issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78238
Richard G.
Job Details: 04/21/2021
"Customer complaint is that the drain pump is continuously running. When plugged in the washer display states, Water is draining. Please remove clothes or start a cycle. Will need drain pump and control for repair. Customer states the purchase date is the 21st of April, 2020, but does not have the receipt readily available. Informed customer we will need receipt for repair to be covered under warranty. Gave customer estimate for repair if no proof of purchase can be provided.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78249
Jim G.
Job Details: 04/21/2021
Replaced all parts sent. Issue resolved. Unit tested properly thereafter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near San Antonio, TX 78231
Jim G.
Job Details: 04/21/2021
Verified a faulty heater. Ordering and will return to repair. Ordering dual valve as a precaution. ; ordrng 1 W11087201 (Heater foil)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78254
Justin
Job Details: 04/21/2021
Replaced damaged vent trim. Did factory reset for customer.
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 04/21/2021
Customer stated unit floods the wash room when in use. Found cause to be a stopped up drain tube in the home. Advised customer to contact a plumber. Unit is functioning as designed.
We serviced a
WHIRLPOOL COOKTOP GAS
Model GLS3665RS01
Near San Antonio, TX 78260
Jim G.
Job Details: 04/21/2021
Verified issue was the spark modules causing a clicking sound when burners are already ignited. ; ordrng 5 8190929 (Module)s
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near San Antonio, TX 78209
Chris S.
Job Details: 04/21/2021
Customer stated that ice is melting and over flowing in the front reordering bin thermistor.; ordrng 1 WPW10511923 (thermistor)
We serviced a
JENNAIR MICROWAVE OVEN
Model JMW2430WS02
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/21/2021
Unit microwave not heating. Finding issue to be faulty magnetron. Quoted 374.07 p&l plus tax (total with sc 492.06). Collected sc. customer wants to proceed with repair. Ordering magnetron to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11346197 (Magnetron)
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Boerne, TX 78015
Douglas H.
Job Details: 04/21/2021
"Customer stated control panel dead. Confirmed voltage to control, and confirmed 14 volts dc through control to ui console. Unit needs console to resolve the issue. Ordering both console and control to resolve the issue. Per sb web these parts are covered under KA limited part warranty for 2nd-5th year. Advised of sc on call ahead. Quoted 97.45 plus tax for labor. Collected sc"
We serviced a
KENMORE DRYER
Model 796.8107231
Near Helotes, TX 78023
Justin
Job Details: 04/21/2021
Customer is going to look at getting his duct cleaned. Reschedule the cycling thermostat and high limit thermostat. ; ordrng 1 6931EL3001F (High limit thermostat)
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUB24FRERS00
Near San Antonio, TX 78217
Sebastian
Job Details: 04/21/2021
I replaced parts and tested unit good to go confirm no more noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near La Vernia, TX 78121
Chris S.
Job Details: 04/21/2021
Replaced FC tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB
Near Adkins, TX 78101
Chris S.
Job Details: 04/21/2021
Customer stated that dishwasher wasnt washing right. Found issue to be faulty motor sump. Replaced motor sump tested unit everything working properly.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Converse, TX 78109
Chris S.
Job Details: 04/21/2021
Customer stated that microwave wasnt working properly. Found UI and control board faulty. And microwave fault temperature sensor code. Ordering control UI and thermostat. Parts out of stock.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console) and 1 W10389447 (thrmst-fix)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Converse, TX 78109
Chris S.
Job Details: 04/21/2021
Replaced valve tested unit everything working a few times then its stopped again. Called tech line spoke with ED SR7730567713 found issue to be too much water pressure need pressure regulator and hose that goes with it.; ordrng 1 8212547RP (tube-water)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32517AB0
Near Selma, TX 78154
Chris S.
Job Details: 04/21/2021
Customer stated that microwave not working right. Found issue to be faulty door switches and control board. Went to order control board and it is discontinued. Customer is gonna buy new microwave. Collected SC cash ; rqstng P&A on 1 W10476501 (cntrl-elec) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 04/21/2021
"Customer complaint is that the icemaker has stopped working and the freezer is not cooling properly. Entered diagnostics and found test 39 showing the RC evaporator thermistor is shorted. Will need rc and fc evaporator harness with thermistors. Customer has warranty through AIG, informed customer they will need to contact the extended warranty to have it dispatched to us that way. Gave customer a quote on repair if warranty dispatch not received.; ordrng 1 W11087438 (Evap motor with thermistors) and 1 W11249952 (Evap motor with harness)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS
Near San Antonio, TX 78201
Sebastian
Job Details: 04/21/2021
Sr 7730566552 Changed out inverter found that new inverter is lighting up but it is now displaying a code for a failed compressor windings on compressor show to be good but it is not kicking on verified good voltage with tech line trying to figure out issue came to the determination that the compressor needs to be changed out SR number listed above. Tech-support would also like me to re-order the inverter as well. Customer also explains that they have also on issues with the refrigerator such as the doors registering open when closing late to being dim and flickering ordering harness for the deli drawer assembly and will let the next tech determine whether or not it is needed most likely not as I was not able to replicate these issues. Will that office determine when the next available date is open for a sealed system tech; ordrng 1 W10832994 (Compressor) and 1 W11170612 (Harness) and 1 W11087200 (Inverter)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QTS03
Near Helotes, TX 78023
Justin
Job Details: 04/21/2021
"Found icemaker with some ice but not engaging, will need to order and replace unit. ; ordrng 1 WPW10277448 (Icemaker)"
We serviced a
KENMORE REFRIGERATOR
Model 795.74015.411
Near Cibolo, TX 78108
Jim G.
Job Details: 04/21/2021
Upon inspection verified a hinge is not needed. Adjusted door using the nut and bolt adjuster at the bottom of the door. Issue resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSO42QMB01
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/21/2021
"Last trip found leak in Evap. Replaced Evap and dye drier to resolve the issue vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Collected p&l. Advised customer of at least 48 hr cool down period or until ice production begins."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 04/20/2021
"This units lights stopped working in the RC after replacing RC thermistor upon power up. I called Whirlpool Tech Line to speak with Sterling to find if this was related or a new development. He agreed it was a new development and we discussed trouble shooting procedures and concerns about components drawing DC away from other components. I ran the tests in the trouble shooting procedures for lights, door magnets, sabbath mode etc. The Orion board is putting out the 12 VDC to the lighting and all connections are being made. This calls for a new light. However, these lights were working up to my disconnection to replace the evaporator cover. We could have a shorted wire in the new evaporator cover, our the jumper harnesses. Parts needed ordered. ; ordrng 2 W11262311 (Led Module)s and 1 W10911358 (Evaporator Jumper Wire) and 1 W10906507 (Assembly Manifold Jumper Wire) and 1 W11450890 (Control) and 1 W11336586 (Orion Board) and 2 W11165531 (Strip led)s and 1 W11262311 (Evaporator cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Boerne, TX 78006
Justin
Job Details: 04/20/2021
"Unit cooling but not cooling at correct temps, will need sealed system tech to come and take a look. ; schdld next appmnt for 4/28 WED !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78242
Jesus C.
Job Details: 04/20/2021
Tested unit. Ice maker not running harvest. Will need new ice maker and harness. ; ordrng 1 W10884720 (Harness) and 1 WPW10300024 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/20/2021
Ww6idw6dp1 autho Call tech line again to see if we can figure out what the issue is for this customer customer showed me a video of the unit walking customer swears that they have been loading it the way that they were showed last time we visited change the suspension after checking with tech line and found that this might be the cause of the issue after changing suspension found that unit is still slightly wobbly when you grip it from the bottom only you could tell that the basket has a slight wobble to it against the transmission this must be the cause of the issue got authorization from partner team Ordering gear case and basket will replace basket first if unit still appears to be wobbling will go forth with gear case repair. Parts seem to reach out when all parts available customer to call whirlpool in regards to getting a new unit or to having her parts expedited; ordrng 1 W10752719 (Basket) and 1 W11454734 (Gearcase)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS
Near San Antonio, TX 78249
Sebastian
Job Details: 04/20/2021
Found that the strike was broken into the latch assembly must replace strike ordering Park Park shows available at vendor parts team to reach out when available scheduling for the 28th as I believe will have the part by then; ordrng 1 W11090487 (Strike)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near San Antonio, TX 78230
Sebastian
Job Details: 04/20/2021
Found that several of the buttons on the control or not responding ordering part. Customers concern is that they were unable to actuate the front two burners and that their convection fan feature was not working this model does not have any fans on it whatsoever customer was concerned that the manual that she received mentioned a convection feature there is none on this model specifically ordering the control to resolve the button issue; ordrng 1 W10894098 (Control)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 04/20/2021
Was going to replace timer and customer stated dryer was bouncing around. When I went to check dryer drum noticed the felt around the drum was completely ripped off. Customer is not happy she has only had the dryer for 4 months. Ordering drum. Drum is out of stock. ; ordrng 1 W10899578 (drum)
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0AS05
Near San Antonio, TX 78253
Richard G.
Job Details: 04/20/2021
Customer complaint is that they ran the self clean on the ovens and the bottom oven gave an error for the door latch. Entered diagnostics and found error code F5E4 door latch motor not operating for lower oven. Verified non functioning latch. Will need latch for repair. Marking as estimate only. Cuts does not want to proceed with repair at this time. Collected service call fee.; ordrng 1 W10883049 (Latch motorized)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near San Antonio, TX 78234
Ezequiel V.
Job Details: 04/20/2021
"Checked washer found gearcase screeching when in spin also found cam missing nut and belt is burnt from washer spinning ordering gearcase, splutch kit and belt to resolve issue.; ordrng 1 W10870912 (Gearcase) and 1 W10721967 (drive pulley) and 1 W10808317 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 04/20/2021
Tested unit. Found cam assembly loose from gearcase. Causing grinding sound. Fixed cam assembly. No issues during testing. Job complete.
We serviced a
IKEA MICROWAVE OVEN
Model IMH172FS1
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/20/2021
The arrangements for DH as a helper tech were never arranged properly. I contact DH and found that he had not been assigned and was working on other jobs. I contact NR for communication. He informed me that this will be taken care of. I called our customer and explained the situation and apologized on behalf of ACT. I also explained that our company would contact her to make proper arrangements. She agreed to contact ACT as well. I feel terrible about how this is going for our customer. She was very kind and understanding. Hopefully we can get this resolved as soon as possible. I have held the part and am more then willing to fit this in even if it turns into an even latter day.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FNAB00
Near San Antonio, TX 78230
Jim G.
Job Details: 04/20/2021
Replaced light module in freezer. Collected payment. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78258
Jim G.
Job Details: 04/20/2021
Verified loose fuse. Resecured wires. Issues resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51ES4ES00
Near San Antonio, TX 78213
Sebastian
Job Details: 04/20/2021
Replace control which resolve the error code but also found out my top section of the oven is not heating up found that my thermostat in the back of the top oven is bad order part Will give customer a slight discount on the part price and will collect my labor on return. Collected for control board today; ordrng 1 W11034459 (Thermostat)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Converse, TX 78109
Chris S.
Job Details: 04/20/2021
Customer stated that refrigerator side wasnt cooling. Found issue to be faulty thermistor and damper. Ordering damper.; ordrng 1 W11087438 (motor-evap) and 1 WPW10248595 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78253
Richard G.
Job Details: 04/20/2021
"customer complaint is that the unit is not washing as good as it used to. Entered diagnostics and found error code F2E1 which is not listed in tech sheet but is likely a stuck key error. Ran unit through automatic test, unit is testing good but pump may be weakened from what it was when first purchased. Will need pump and motor.; ordrng 1 W11087376 (Pump and motor)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near San Antonio, TX 78253
Richard G.
Job Details: 04/20/2021
"Customer complaint is that the timer is not working properly, and no matter what setting it is on the timer never moves, verified issue, will need new timer.; ordrng 1 WPW10185982 (Timer)"
We serviced a
AMANA RANGE
Model ACR4303MFW
Near Natalia, TX 78059
Jesus C.
Job Details: 04/20/2021
Customer states unit came with home. Home is new build. Advised customer to provide proof of closing to verify unit is in warranty. Customer will contact once they have proof of closing. Replace burners with kit W11371990
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Converse, TX 78109
Douglas H.
Job Details: 04/20/2021
"Replaced refrigerator door for sealing issue. Customer declined new handle. Unit is testing good now. Installed door, badge, bin, and cam to resolve the issue fully. No further issues at this point."
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS
Near Universal City, TX 78148
Shawn W.
Job Details: 04/20/2021
I uninstalled the double oven from the cabinet. Removed all panels. I replaced the controls to service the F6E4 error code. I also replaced the TOD for the lower oven because the old one was open. I tested the lower oven bake with component activation and it is now heating. I ran both ovens to 350 F. Both reached temperature. Went back into diagnostics. No errors. Console not needed. Unit is fully operational now. Reinstalled unit into cabinet.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near San Antonio, TX 78216
Sebastian
Job Details: 04/20/2021
Found that the water level sensor is malfunctioning causing the unit to default a time Phil dumping a lot of water confirm that all of the functions on the unit are working appropriately ordering part scheduling for next open day Wednesday of next week; ordrng 1 W11325175 (Pump)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78254
Richard G.
Job Details: 04/20/2021
"Replaced regulator, burner heads, and valves. Center valve is still not opening all the way, and center burner and right rear burner are putting too much gas out. Checked orifice numbers against chart, found wrong orifices installed. Ordering new orifices, and tubing for center and right rear burner.; ordrng 1 W10594399 (Orifice holder rr) and 1 W10594399 (Orifice holder center) and 3 W10791076 (Orifice)s and 1 W10791082 (Orifice) and 1 W11209817 (Orifice) and 1 W10566298 (Tubing) and 1 W10566296 (Tubing)"
We serviced a
JENNAIR RANGE
Model JED4536WB02
Near San Antonio, TX 78216
Sebastian
Job Details: 04/20/2021
Customer explained that they didnt want us to change out that cooktop after all as the crack appears to be any nonessential place
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS1
Near Boerne, TX 78006
Justin
Job Details: 04/20/2021
"Called customer about appointment, will need to reschedule. ; schdld next appmnt for 4/29 THU !"
We serviced a
KITCHEN AID WINE CELLAR
Model KUWL204ESB
Near Boerne, TX 78006
Justin
Job Details: 04/20/2021
Found unit damaged will need to reorder. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM01
Near Boerne, TX 78006
Justin
Job Details: 04/20/2021
Unit clicking on and off will need start device.; ordrng 1 WPW10197428 (Start device)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB00
Near San Antonio, TX 78249
Richard G.
Job Details: 04/20/2021
"Customer complaint is that the unit cooled for about a day, then they heard a loud hissing sound and the unit stopped cooling. Compressor is running. Found hissing noise coming from back of unit, under cabinet where condenser is. Spoke with Doug regarding issue, says to go ahead and order the compressor and condenser.; ordrng 1 W10574289 (Condenser) and 1 W11125124 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB00
Near San Antonio, TX 78248
Shawn W.
Job Details: 04/20/2021
Replaced Ice Maker. Tested unit. It harvested and filled. Unit is now fully operational.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near San Antonio, TX 78254
Richard G.
Job Details: 04/20/2021
Spoke with customer about repair. She is going to look into other repair options. Did not charge service fee.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near San Antonio, TX 78216
Shawn W.
Job Details: 04/20/2021
Our customer was having problems with the unit draining. He replaced the drain pump himself but that did not fix the problem. I was unable to get it to go into diagnostics which usually indicates a bad main control. I called Bruce at Whirlpool Tech Line. He had an alternate route in it worked. The unit revealed error codes F1 E1 Pump/Main Relay/ EPROM error Drive F8 E1 NO WATER DETECTED ENTERING WASHER OR PRESSURE SWITCH TRIP NOT DETECTED. F7 E2 Main Control Unit Failure and F34 load in drum during cleaning cycle.. probably need a new door latch as well. When we tried to run service cycle it had the door open indicator light on when door was closed and locked Bruce recommended starting with the Microcomputer Machine Control W10309218 and the Pressure Switch W10239066. We need to replace this first before replacing the door latch because it could be control related. If the door latch needs to be replaced we need part W10253483. Our customer paid our service fee. I decided not to charge labor since they have already invested in the unit and will likely need to replace it. This is a estimate only. Our customer will not be moving forward with the repair.; ordrng 1 WPW10525369 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB00
Near San Antonio, TX 78250
Richard G.
Job Details: 04/20/2021
"Customer complaint is that the unit is not making ice. Maintenance changed out the icemaker. When I arrived, the ice bin was full of ice. Cleared ice from icemaker arm and icemaker proceeded to drop new ice, then called for water. Unit is testing good at this time."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Converse, TX 78109
Chris S.
Job Details: 04/20/2021
"Customer stated that washer making squeaking noise. Found issue to be gearcase slider, clutch, and stator. Parts out of stock.; ordrng 1 W11423759 (Gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11400156 (Suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Boerne, TX 78006
Justin
Job Details: 04/20/2021
"Need customers purchase receipt, unit was purchased a couple of months ago. Inlet valve is busted and will need to be replaced. ; ordrng 1 WPW10279866 (Inlet valve)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78244
Ezequiel V.
Job Details: 04/20/2021
Checked washer found crack at gearcase hole causing small leak accumulates after time causing puddle. Ordering tub and gearcase to resolve issue.; ordrng 1 W11164183 (Gearcase) and 1 W11219115 (Tub)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCC31430AW03
Near San Antonio, TX 78238
Richard G.
Job Details: 04/20/2021
"Customer complaint is that the front right burner is not working and is not sitting flat. Burner was improperly installed, and not making a connection. Installed burner properly. Burner is now sitting flat and working as designed."
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near San Antonio, TX 78209
Chris S.
Job Details: 04/20/2021
Replaced drum tested unit everything working properly.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS5
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/20/2021
Verified damage to the door and frame. I dont believe this is reparable. Ive reached out to CXC safety and spoke to Kent SR# 7730485222. I explained my conclusion. They will comtact customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT359SFYM00
Near Boerne, TX 78006
Justin
Job Details: 04/20/2021
Unit is not cooling will need sealed system tech to look into repair. Would need water in-let valve as well. ; saved tckt
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78251
Richard G.
Job Details: 04/20/2021
"Replaced power cord. Tested out unit, unit is testing good. Unit is good to go."
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC18NNZS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 04/20/2021
"Our customer cleaned the ice maker and changed the filter then started having problems with the ice maker making very little and cloudy and molted ice. When I drained the unit it did not seem to have a decent amount of water in the reservoir. When I powered the unit on it did not fill. I removed the water filter to run the unit and it still did not fill. Customer is using the approved filter. The unit does have 120 VAC at the water valve. The resistance of the water valve is 381 ohms it should be 320 ohms +/-5. On test 5 the water valve did not turn on and the lights Indicated that the bin was full and it was not. Currently this unit will need a new water valve and water level sensor. The unit went into step 6 without prompting after a long time with the water valve not initiating and dispensed some water and initiated a labored recirculation pump. On test 7, the unit drain pump did not initiate. This will need to be replaced as well as the recirculation pump. At the end of diagnostics the on/off was blinking 3 times intermittently indicating a failed bin thermistor. Called DH to validate diagnosis. Everything is sound. Likely do not need to replace bin thermistor. Our customer paid our service fee and our Tier 1 Labor. This is an estimate only. Our customer will likely be replacing the unit. If the do decide to move forward the remaining balance due upon completion of repair; rqstng P&A on 1 W10881366 (Water valve) and 1 WPW10489125 (Drain Pump) and 1 WPW10485962 (Water Level Sensor) and 1 WPW10489122 (Recirculation Pump) and 1 WPW10485955 (Pump harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Center Point, TX 78010
Douglas H.
Job Details: 04/20/2021
"Last tech found faulty lid latch. Confirmed diagnosis. Replaced the lid latch to resolve the issue. Unit testing good now, calibrated unit. No further issues at this point. Collected all costs (sc, p&l plus tax)"
We serviced a
KENMORE REFRIGERATOR
Model 253.7042342
Near San Antonio, TX 78230
Chris S.
Job Details: 04/20/2021
Customer stated that door had frost on freezer door. Found issue to be door need adjustment. If customer calls back please order freezer door seal.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS
Near Boerne, TX 78006
Justin
Job Details: 04/20/2021
Spoke with partner team and they verified three year parts and labor warranty. Replaced bad ice bin thermistor for unit.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DS02
Near Fair Oaks Ranch, TX 78015
Justin
Job Details: 04/20/2021
Spoke with customer and she let me know she is ok with waiting on part. She also said unit is very heavy and in a bad spot would need a second tech. ; schdld next appmnt for 4/30 FRI !
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78255
Justin
Job Details: 04/20/2021
"Ran through diagnostics and unit powered down when it went to turn on aux pump. Need 1901A for unit, please reschedule and send out aux. ; schdld next appmnt for 4/29 THU !"
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Helotes, TX 78023
Justin
Job Details: 04/20/2021
"All burners not burner correctly, looks like wrong spuds were put into cooktop. ; ordrng 1 W10853432 (Spud kit) and 1 W10676661 (Spud kit)"
We serviced a
LG REFRIGERATOR
Model LTCS24223D/03
Near Castroville, TX 78009
Jesus C.
Job Details: 04/20/2021
Tested unit. Found bad valve. Will need to replace. Gave estimate for repairs. Labor 75. Water valve 45. Collected service fee. Ordering valve. ; ordrng 1 AJU73292414 (Valve)
We serviced a
AMANA RANGE
Model ACR4303MFS3
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 04/20/2021
Checked range found oven not powering on and control board not working as designed part is on order will need to install when it arrives. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/20/2021
"Arrived at customer home, customer stated they were not aware of service call fee. Customer did not want to continue service. Customer will contact whirlpool for further assistance. Job complete."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF707ESS01
Near Castroville, TX 78009
Jesus C.
Job Details: 04/20/2021
Tested unit. Found no water from inlet valve. Good power to valve. Will need to replace valve. Gave customer estimate for repairs. Parts 72. Labor 75. Collected service fee. Ordering valve. ; ordrng 1 W10865826 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/20/2021
Replaced motor and control board with no change to dishwasher found float switch assembly broken not present ordering float to resolve issue.; ordrng 1 W10346525 (float & retainer asm)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/20/2021
Andrew 77301559926; ordrng 1 461967753742 (Turntable Motor Cover) and 1 W10911403 (Turntable Motor)
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/20/2021
Unit stuck in emergency drain mode after a pillow exploded and clogged up drain pump. Quoted 250.06 for p&l plus tax. Customer wanted to proceed with repair. Removed all debris from drain pump and tub to resolve the issue. Unit now testing good. Ran through diagnostics testing to further test unit. Collected p&l.
We serviced a
AMANA DRYER
Model NGD4655EW
Near San Antonio, TX 78237
Sebastian
Job Details: 04/20/2021
Replace the chopped up belt and pulley on unit tested unit good to go
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 04/20/2021
"Disassembled unit. Defrosted ice build up. Replaced evaporator cover and powered up unit. Unit started cooling but the lights were now not working. I called Whirlpool Tech Line to speak with Sterling to fine if this was related or a new development. He agreed it was a new development and we discussed trouble shooting procedures and concerns about components drawing DC away from other components. I ran the tests in the trouble shooting procedures for lights, door magnets, sabbath mode etc. The Orion board is putting out the 12 VDC to the lighting and all connections are being made. This calls for a new light. However, these lights were working up to my disconnection to replace the evaporator cover. We could have a shorted wire in the new evaporator cover, our the jumper harnesses. Im making a new ticket for this new development. The unit should start cooling. I asked our customer to give us a call if the RC does not reach temperature."
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near San Antonio, TX 78256
Chris S.
Job Details: 04/20/2021
"Replaced filter, valve, and bin thermistor, tested unit everything working properly. Collected P&L 426.04"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF302ESS01
Near Bulverde, TX 78163
Jim G.
Job Details: 04/20/2021
Verified door and and gasket were damaged. Also the ice maker is not functional. ; ordrng 1 W10830162 (Gasket) and 1 W10884390 (Icemaker) and 1 W11499276 (Freezer door Handle)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSS42MDX05
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/20/2021
Installed over load relay and both gaskets tested refrigerator no issues refrigerator is working as designed. Job complete. Collected remaining balance.