Local Reviews
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Devon F.
WASHER MAYTAG MVWB835DW "Customer complaint was unit Will not turn on, tested control board for proper voltage pass and control board led light flashing. Ordering new control panel to resolve issue. Called AIG auth 451.35 for parts and labor; ordrng 1 W11112656 (console)"
John L.
OVEN KITCHEN AID KOSE507ESS03 "Inspected unit, found board on unit has gone out. Will need to replace to resolve.; ordrng 1 4449751 (thermostat,hi limit) and 1 W10782117 (fuse-thrml) and 1 W10890586 (panl-cntrl) and 1 W11040195 (cntrl-elec)"
John L.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Inspected unit, icemaker having issues producing ice and dispensing ice when it does produce. Replace icemaker to resolve this issue.; ordrng 1 W10884720 (harns-wire) and 1 WPW10300024 (icemaker)"
Ezequiel V.
DISHWASHER WHIRLPOOL WDF330PAHW "Checked dishwasher found no error codes, unit operating as designed. Job complete."
Ivan B.
WASHER MAYTAG MVWC415EW0 "Checked washer. Detached, cleaned, and readjusted hot water valve hose. Ran full diagnostics and service cycles unit operated properly w hot water. Ran normal hot cycle and unit operated properly as well. No further issues at this time."
Adam H.
DRYER MAYTAG MED3500FW1 Glass Seal for inner door has failed/broken visibly. Replace inner and outer door to resolve issue.; ordrng 1 8572266 (bumper) and 1 W10424248 (door) and 1 W10626039 (handle) and 1 W10797893 (door)
Christian G.
WASHER MAYTAG MVWC6ESWW1 Customer stated he called this morning to cancel.
Jim G.
OVEN ELECTRIC (D WHIRLPOOL RBD305PDQ12 contacted techline spoke to Robert SR# 7726535668 who confirmed issue stems from microcontroller. Microcontroller is discontinued.
John L.
WASHER MAYTAG MVWC565FW1 "Installed cap. Ran recalibration on unit, unit now agitates and spins without issue. Resolved"
John L.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Freezer frosted up with ice, not allowing proper air flow. Fan still working, replace harness to resolve issue. ; ordrng 1 W10242409 (harns-wire)"
Adam H.
REFRIGERATOR AMANA ASD2522WRW04 Install component issue resolved
Michael R.
UPRIGHT / CHEST WHIRLPOOL WZC3115DW01 "Plugged the appliance into a kill a watt meter, when the compressor kicked on the amps shot up to 8.50 amps and started counting down and would shut off, did this twice and on the 3rd time the compressor kicked on and stayed on, the amps didn’t go any higher that 45 amps. This is a sealed system issue, ordered part and rescheduled customer ; ordrng 1 WPW10507886 (compressor)"
John L.
WASHER MAYTAG MVWC465HW2 "Installed components, recalibrated unit. Tested for spin and agitation. Issue resolved."
John L.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Inspected unit, freezer compartment freezing over. Issue with heater replace harness and heater to resolve this issue.; ordrng 1 W10242409 (harns-wire) and 1 W10495967 (defrost heater)"
Adam H.
REFRIGERATOR JENN-AIR JB36NXFXRE01 Inspection of unit shows multiple light modules not lighting. Replace modules to resolve issue.; ordrng 2 W10843339 (module)s and 2 W10843339 (module)s
John L.
WASHER WHIRLPOOL WTW8040DW4 "Installed components, ran recalibration. Tested unit on normal for function. Unit filling and running, issue has been resolved."
Adam H.
WASHER AMANA NTW4516FW3 Install component calibrated unit ran verification cycle issue resolved.
John L.
REFRIGERATOR WHIRLPOOL WRB322DMBM "Installed components, found issue was with icemaker. Icemaker stuck, gears only click but will not turn. Replaced, issue resolved.; used 1 W10190965 ("
Adam H.
REFRIGERATOR MAYTAG MRT118FFFE04 It’s all components tested unit issue resolved
Michael R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Called the number in the notes, number isn’t working due to a local outage. Tried customers number, no answer, arrived at location, knocked on the door no answer, tried the 1st number again, still an outage. I went across the street to an apartment complex, unsure where the office is, no other place of business around. Called customers number and left a vm advising she would need to reschedule, also left magnet on front door, stuck around for 20 minutes ; saved tckt"
John L.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Installed all components, issue has been resolved."
Adam H.
RANGE WHIRLPOOL WFG320M0BS3 Inspection of unit shows no error codes. Checked temperatures of oven and unit is well within excepted temperatures. Did not calibrate unit customer is used to cooking at this temperature. Issue resolved.
John L.
DISHWASHER JENN-AIR JDTSS246GP0 "Installed valve, issues have been resolved."
Uriah B.
DRYER MAYTAG MED5630HC0 Parts to order; ordrng 1 280148 (cutoff-tml) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)
Uriah B.
WASHER MAYTAG MVWC416FW1 Extended warranty on receipt. Cx needs to call Lowe’s before we can come back with agitator. W10836692. Agitator. 73.28Labor 25.00; ordrng 1 W10836692 (agitator)
Adam H.
WASHER MAYTAG MVWX655DW1 Install component calibrated unit rent verification cycle issue resolved machine runs as designed
Michael R.
MICROWAVE WHIRLPOOL UMV1160CW7 "Installed parts ordered, the appliance is repaired and working normal"
Michael R.
DRYER MAYTAG MEDC215EW1 "The dryer was making an abnormal noise when I turned it on. Unplugged the appliance and removed the front panel to check the idler arm, belt and roller supports, all looked good except the drum looked too close to the idler. Replaced the belt with another one I had in my van, powered up the appliance and ran it for a little while, no longer making the noise, replaced the panel and turned it on again, the appliance is working normal"
Uriah B.
WASHER MAYTAG MVWC465HW2 Found error F8E1.Found hot water supply off at time of service. All operations check ok. Unit was in emergency drain after unit stopped in mid-cycle. Cx to observe.
Uriah B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced led module in FC. All checks ok.
Doug M.
LAUNDRY WHIRLPOOL MVWB955FC1 "Inspected unit for not operation,performed service diagnostics found f5e3 ,f7e0 error codes,performed main control test due to not reading correct voltage,found 120v to board,found micro failure in step 9 of test,performed lid lock test found resistance failure at pin 1-5 on j6 connector,diagnosed unit to need main control and lid latch; ordrng 1 W10912345 (cntrl-elec) and 1 W11188327 (latch)"
Doug M.
WASHER AMANA NTW4516FW2 "Inspected unit for shaking, test found that when pushing down on basket, basket is bottoming out causing unbalanced issue also causing damage to tub ring , diagnosed needs tub ring and suspension kit.; ordrng 1 W10780045 (suspension) and 1 WPW10531289 (tub ring)"
Uriah B.
DISHWASHER KITCHENAID KDPE234GPS0 Reset unit. Ran diagnostics. Found hinges had pulled off of pins. Reseated hinges and remounted unit in cabinet. All checks ok. ; used 1 SS4523 (SCREW) from stock
Uriah B.
KITCHEN WHIRLPOOL WDT970SAHZ0 Scratch on door. Replaced door. All checks ok. Within 30 day cosmetic warranty.
Doug M.
WASHER WHIRLPOOL WTW5000DW3 "Inspected unit for noise, performed service diagnostics found F7E7 error code, performed manual test found in spin test squeaking from drive motor causing error code, diagnosed needs drive motor ; ordrng 1 W10890624 (motor-drve)"
Uriah B.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Found unit operating as intended. Some vibration in the back., adjusted a sealed line and all checks ok at this time."
Uriah B.
REFRIGERATOR WHIRLPOOL WRT106TFDW01 Replaced nameplate.
Uriah B.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 SR 7726530704Airflow issue. Recommended removing gasket around RC thermistor. Removed gasket. Cx to observe.
Uriah B.
WASHER ROPER RTW4516FW2 Replaced control board. Ran calibration. Ran auto test cycle. All checks ok.
Doug M.
DISHWASHER KITCHENAID KDTE234GPS0 "Inspected unit for no operation,found unit would not power up,inspected connections at junction box found white wire from dishwasher harness had come out of wire nut,reset connector verified 120v to unit,tested unit operation checks ok"
Doug M.
RANGE WHIRLPOOL WOS51ES4ES00 "Replaced thermal fuse at oven control, after restoring power to unit, found F1E1 error code, main control uncalibrated. Diagnosed unit needs oven control per tech sheet. ; rqstng P&A on 1 W10803994 (cntrl-elec), pckd up 1 W11025102 (fuse-thrml)"
Doug M.
DRYER WHIRLPOOL WED4950HW0 "Inspected unit for odor, and rattling, tested unit found odor is coming from heat element due too bing new, rattle is coming from debris in the vent hose, due to installation issues. Informed customer odor is normal and too have vent hose being installed properly. Verified normal operation unit checks ok."
Doug M.
RANGE WHIRLPOOL WEG745H0FS0 "Inspected unit due too scratch And not heating. Inspection found that the customer didn’t have the oven calibrated correctly. Called partner team verified unit is past 30 days cosmetic, partner team said we could not replace any parts"
Doug M.
KITCHEN WHIRLPOOL WDF520PADM7 "Replaced pump/motor assembly due to shorted wash motor,tested unit operation checks ok"
Colton B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue is that the Evap is not defrosting. Completely defrosted evaporator to ensure better cooling while I order a defrost thermistor to resolve issue.; ordrng 1 W11405276 (EVAP WIRE HARNESS )
Steven G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator found unit not cooling low on freon, added dye drier and charged unit will be back in two weeks to check for leak ; used 1 WPW10143759 (DRIER-HV) from stock"
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced control and powered unit on ran unit found and tested no more PO Code unit cooling went to defrost evaporator in FC noticed the light and door alarm not working found broken door switch called tech line spoke to Robert SR number 7726498596 he advised that this could be related to board shorting out and need to replace switch cannot find locally bypassed switch and sealed connectors with tape to prevent shorting found issue recurring called back spoke to Liam found zero volts to evap fan motor in service mode he said reorder UI and control replace as set and have ui for pantry and crisper in case. Also ordering fan motor for FC. Rescheduling 12/2; ordrng 1 W10512203 (harns-wire) and 1 W10701003 (motor-evap) and 1 W10769076 (cntrl-elec) and 1 W11085027 (switch) and 1 W11330971 (Ui) and 1 WPW10675033 (cntrl-elec)
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDF330PAHB1 Ran diagnostics. Unit leaking detergent from dispenser. Ordered replacement. Rescheduled 12/2. Customer needs afternoon appt.; ordrng 1 WPW10671905 (dispenser)
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFG505M0BS3 Let customer know left side was still sharp he wanted part installed advised customer to use microfiber towel when cleaning to not scratch stainless and to not cut themself in future. They don’t wanted this panel installed reordering panel again open box inspect before scheduling call please.; ordrng 1 W11097777 (panl-cntrl)
Jesus C.
RANGE WHIRLPOOL WFE540H0AS1 Tested range. Found bake element is burnt. Will order new element. ; ordrng 1 W10289097 (elmnt-bake)
Tommy B.
REFRIGERATOR KITCHENAID KRFC300ESS Previous tech found faulty icemaker. Replaced with me IM to resolve issue. Unit testing good now. Ready for resale.
Jim G.
DRYER AMANA NED4655EW1 Replaced timer. Issue resolved.
Richard G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replaced icemaker. Tested to complete, unit is good to go. Icemaker issue was called in prior to warranty expiring. Did not collect."
Jesus C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Customer not available for appointment. Reschedule. ; schdld next appmnt for 12/3 TUE !
Jesus C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Frost buildup in freezer evap. Found defrost sensor is damaged. Ordering new harness with sensor. ; ordrng 1 W10911770
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC565FW1 Removed lid lock replaced tested calibrated all operations normal spins agitate drain and fill functions good. Advised of survey and paper
Jesus C.
WASHER WHIRLPOOL WTW7000DW0 Tested washer. Found drain pump is bad. Reading open across terminals on pump. Getting constant 120 voltage from control to pump. Control is bad. Ordering new pump and control. ; ordrng 1 W10581874 (pump-water) and 1 W10625688 (cntrl-elec)
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW5000DW2 "Found supply valves and hoses leaking due to age snapped picture advised customer to get plumber to replace shut off valves and for customer to get new hoses, ran service mode found long fill errror tested valve valve is bad replaced valve tested for leaks on new inlet valve no leaks ran service cycle all operations normal advised of survey and paper."
Jesus C.
WASHER MAYTAG MVWB835DW0 Tested washer. Found basket not free spinning. Oil leak from gearcase. Will order new washplate and gearcase. Parts CRP. ; ordrng 1 W10447976 (drive asm) and 1 W10609480 (washplate)
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC200BW0 Found failed front right suspension spring and also advise on replacing gear case since there is whining noise internally from the gear case in spin. QuoteD for service call labor parts tax if suspension rods only if gearcase W11255272 and suspension rods W780045 together service fee only today. collected fee good for 90 days.advised of survey and leave behind
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRFF305ESS02 Installed new screws handle and name plate all operations normal no email provided.
Richard G.
COOKTOP GAS WHIRLPOOL KCGS356ESS00 "Replaced right front and right rear burner valves, right front and right rear orifice holders. Need burner caps and screws for burner heads that have broken off.; ordrng 1 W10819916 (cap-burner) and 5 WP8287059 (screw)s, used 1 W10594399 (HOLDER), 1 W10594405 (HOLDER), 1 W10597156 (GAS VALVE), and 1 W10859922 (GAS VALVE) from stock"
Jesus C.
RANGE MAYTAG MER8775AS0 Original element is damaged. Installed new bake element. Set oven at 300. Bake element is heating. Oven reached temperature. No issues during testing. Collected payment for labor. Job complete.
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW4955HW1 "Unit stuck in drain checked water level sensor hose no obstruction and tub is empty of water. No error codes and unit with through calibration, used air pressure to check water level sensor found issue in water level sensor. Needs new board returning 12/4; ordrng 1 W11256105 (ELEC CONTROL)"
Jesus C.
REFRIGERATOR AMANA AF12539ERM02 Tested unit. Found wiring to water valve was damaged. Fixed wiring to valve. Good water to icemaker. No further issues. Tested to complete.
Jesus C.
WASHER WHIRLPOOL WTW5000DW2 Tested washer. Found unit not draining. Working to drain pump not connected properly. Fixed wiring. Unit now draining. No further issues. Tested to complete.
Tommy B.
WASHER AMANA NTW4516FW2 Customer stated that the unit is making noise during agitation. Ran diagnostics with no error codes. Ran automatic test cycle in attempt to duplicate noise and is present during agitation and spin. Removed agitator to clear underneath. Found issue to be bad gearcase. Ordering parts to resolve issue.; ordrng 1 W10324647 (seal tub) and 1 W11255272 (gearcase)
Jesus C.
WASHER MAYTAG MHW6630HW0 complaint is clothing coming out wet and water coming from dispenser. Found water pressure to cold valves is high Lowered pressure. No leaking from dispenser. Called techline about wet clothing issue. No error codes. No issues with washer. Performed customer instruct. Tested to complete. Sr 7726504764
Sherman J.
DRYER MAYTAG MED5630HC0 Upon arrival check unit once more. Changed motor blower wheel and collar. Ran diagnostics on unit. No further issues at this time. Yes to survey and leave behind.
Christian G.
REFRIGERATOR MAYTAG MFI2269FRZ03 Issue stated by customer: fan running loud. Found faulty thermistor causing fan to run constantly and build up ice. Replaced thermistor and grille that cracked due to ice build up. Unit test good. Informed customer of survey.
Shawn W.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Had to call Tech-Line 3 times (Ed, JT and Rick). They were somewhat helpful but could not take me to the finish line. Seems like they really do not want to get you to where you want. Called Nik. He was helpful. Unit needs a new ice-maker. Client had bought this Icemaker and a generic filter through Amazon. He will be installing it himself. Job complete."
Christian G.
WASHER MAYTAG MVWB765FW3 Customer unable to provide proof of purchase.
Colton B.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Rescheduling to Monday so that supervisor DH can be there with me to get unit right.; schdld next appmnt for 12/2 MON !
Colton B.
MICROWAVE WHIRLPOOL n/a Rescheduling to Monday so that supervisor DH can be there with me to get unit right.; schdld next appmnt for 12/2 MON !
Justin R.
DISHWASHER WHIRLPOOL WDF330PAHS1 "Customer said dishwasher takes a long time to drain out, ran unit through diagnostics and drain is working as designed. No codes found on unit. Running unit through diagnostics one more time. Unit might of had a clog during time of slow draining, diagnostics passed second time around as well."
Ezequiel V.
WASHER MAYTAG MVWB725BW0 Replaced recirculating pump hose and drain pump hose . No longer leaking. Washer operating as designed.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRF560SEYM Checked refrigerator found frost build up on upper right corner of evap and on fan. Ran diagnostics all other parts function as designed fan motor did not turn on. Ordering new motor.; ordrng 1 W10464673 (fan motor)
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced control panel replaced badge ran test cycle all operations normal. Advised of survey
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 Found oil leaking at gear case. Burning smell from motor and splutch ring slipping ordering rescheduling 12/4; ordrng 1 W10006481 (gearcase) and 1 W10006487 (motor-drve) and 1 W10721967 (drive pulley)
Devon F.
WASHER MAYTAG MVWB765FW3 Customer complaint was unit would make a noise when agitated. Took off wash plate to find a dime in between removed coin to resolve issue unit is operating as designed.
Ezequiel V.
WASHER AMANA NTW4516FW3 "Checked washer found no error codes, washer is operating as designed. Ran automatic test with no issues, ran calibration cycle all pass. Job complete."
Ezequiel V.
RANGE WHIRLPOOL WFC310S0EB3 "Replaced all infinite switches, range is operating as designed. Checked for error codes no issues. Job complete."
Tommy B.
MICROWAVE OVEN KITCHENAID KBMC140HSS0 Could not replace light as it is in a difficult place to grab due to food buildup on assembly. Cleaned crisper as good as possible to reduce smoke issue.
Justin R.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Unit has a blown high limit fuse, I do not have one in truck stock. Will need to order and replace. Will need first appointment Monday or after 1230 ; ordrng 1 WP4449751 (thrmst-fix)"
Christian G.
DRYER WHIRLPOOL WED5000DW2 "Issue stated by customer: dryer not working, door switch broken. Replaced door switch. Unit test good. Informed customer of survey.; used 1 WP3406107 (SWITCH DOOR) from stock"
Devon F.
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer complaint was unit would get error code F8E0 for low speed fan tested voltage at the bored got proper 120vac checked at the motor got 120 vac blower works on high but not low speed ordering new blower to resolve issue.; ordrng 1 W11248652 (blower)
Devon F.
WASHER MAYTAG MHW5630HC0 Customer complaint was unit would get error code F8E1 checked for proper resistance at valve test passed then tested voltage at j8 connector test failed ordering new ACU to resolve issue.; ordrng 1 W11322901 (cntrl-elec)
Colton B.
REFRIGERATOR KITCHENAID KRFF707ESS01 Issue was water leaking out of the front of the ice maker. Called Techline and spoke to Rick who stated that the issue sounds like a valve that is mechanically stuck open. Ordering a new dual valve to resolve. Unit is cooling well. Gate code is #3339.; ordrng 1 WPW10341329 (water valve assy)
Jim G.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced door. Issue resolved.
Richard G.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint is that the dw is not drying dishes. Checked rinseaid dispenser, it was full but the rinseaid setting was low. Increased setting to highest setting. Ran unit through diagnostics. Unit is heating well. Left customer a handout about how to assist the drying process. Tested to complete. Unit is good to go."
Shawn W.
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "Installed pump and harness. This fixed the sensor issue, but could not get water to flow into the ice maker. Checked water supply, good. Checked voltage to valve, getting 120 VAC, Valve needs to be replaced. I ordered part.; ordrng 1 W10646596 (valve)"
Sherman J.
COOKTOP GAS JENN-AIR JGD3536WS01 Changed burner assembly. Checked unit over good. No further issues at this time.
Devon F.
DISHWASHER KITCHENAID KDPE234GPS0 Customer complaint was unit has a weak spot on front washer can’t be repaired because nothing is broken called tech line file number 7726499151 they said unit is operating as designed.
Devon F.
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 Customer complaint was unit would not bake in the middle of baking he would get an error code. Replaced com troll board to resolve issue issue is operating as designed. Collected 408.71 parts and labor.
Jim G.
DISHWASHER AMANA ADB1400AGS1 Replaced dispenser. Issue resolved. Advised user to add rinse aid.
Tommy B.
REFRIGERATOR [UIS # 40092] n/a Called cxc to verify authorization. It is Costco 2nd year. Customer stated that the unit is stuck on crushed ice. Found issue to be faulty solenoid. ; ordrng 1 WP2152713 (solenoid)
Sherman J.
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Talk to customer. Let them know parts would be in next week and I could come Friday. Customer said ok. ; schdld next appmnt for 12/6 FRI !
Richard G.
DISHWASHER WHIRLPOOL WDT720PADM2 "Replaced drain pump, and pump and motor assembly. Tested to complete. No leaks. Unit is good to go."
Colton B.
DISHWASHER KITCHENAID KDTE334GPS0 Issue was a leaking dishwasher. Last time out I took door off and reinstalled. This seemed to fix problem. Replaced upper spray arm just in case. Unit tested good.
Tommy B.
REFRIGERATOR JENN-AIR JFI2089WES8 Call tech line and diagnosed a faulty control. The user interface is semi operational with the screen going blank. Ordering control to resolve issue ; ordrng 1 WPW10312695 (electronic control)
Sherman J.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Upon arrival. Replaced housing and reservoir. Evaporator fan not coming on now in or out of diagnostics. Called tech line. Spoke to Kevin. Sr#-7726505860. Getting correct voltage to fan. Replacing fan per tech line. If does not fix they said to check for loose wires. That could possibly be deemed unrepairable. Ordered new parts to resolve issues. ; ordrng 1 WP2315549 (EVAPORATOR FAN )
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived at customer location. Customer did not know what unit in apartment complex needed work. Customer stated they will reschedule when needed.
Justin R.
REFRIGERATOR KITCHENAID KRMF706ESS Heard the three way valve engaging multiple times after being plugged back in. Replaced supply control board but will need to order main control supply board again. ; rqstng P&A on 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Steven G.
DISHWASHER WHIRLPOOL WDF520PADM7 "Checked dishwasher found unit not draining the water, found bad drain pump replaced pump checked operation unit working normal now ; used 1 WPW10348269 (PUMP DRAIN) from stock"
Devon F.
WASHER MAYTAG MVWB835DW0 Customer complaint was unit would come on by itself replaced control bleary to resolve issue unit operating as designed. Collected 389.04 for parts and labor.
Colton B.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Issue was a frozen over Evap. Defrosted unit and replaced Evap wire harness, control and UI. Unit tested good."
Richard G.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Appointment was rescheduled with customer but not taken off today’s schedule.; saved tckt
Colton B.
WASHER WHIRLPOOL WFW75HEFW0 "Issue is a noisy washer durning spin. Finding issue to be bad bearings. Ordering tub, rotor and stator to resolve issue. Tub is out of stock PSP.; ordrng 1 W10870751 (stator) and 1 W10901030 (tub-outer) and 1 W11253212 (screw) and 1 WPW10544980 (rotor)"
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced both doors and place nameplate on unit. Unit is good to go.
Colton B.
REFRIGERATOR KITCHENAID KSSS48FTX00 Issue was that the control board was dropping power. Replaced control with repair kit. Unit tested good. Collected parts and labor.
Christian G.
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Issue stated by customer: ice maker heating up too much melting ice. Thermistor ordered by DH. Replaced thermistor. Unit test good. Informed customer of survey.
Tommy B.
OVEN ELECTRIC (D KITCHENAID KODE300ESS02 Customer stated that the unit began flashing error codes. Provided pictures to document the errors F1E0 F2E1. Found issue to be faulty console. ; ordrng 1 W11087457 (console)
Steven G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked dishwasher found lots of suds found unit not draining found plug in garbage disposal, removed plug checked operation unit is working normal now"
Jim G.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HSO1 As per techline recommendation advised customer to link to WiFi to download update for oven.
Steven G.
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Checked refrigerator found unit low on freon, added dye drier and charged unit will be back in two weeks to check for leak ; schdld next appmnt for 12/11 WED !"
Colton B.
VENTHOODS WHIRLPOOL UXT5536AAS3 Issue is a noisy vent hood. Customer showed video of the venthood fan operating loudly. Ordering a vent hood fan motor to resolve issue.; ordrng 1 WPW10291577 (motor-fan)
Jim G.
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Customer tried to cancel appt.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Part arrived damaged out of box. Ordering new shield.; ordrng 1 WPW10194474 (shield)
Christian G.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Issue stated by customer: ice bin frosting up and making ice a solid piece. Replaced stepper door and gasket. Touch display not responding on one button. Ordering door control to resolve issue.; ordrng 1 W11130216 (cntrl-elec)
Richard G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer complaint is that the refrigerator will stop cooling intermittently. When it stops cooling there is a loud buzzing sound coming from behind the refrigerator. Entered diagnostics. Unit will not test fc or rc thermistors. Display is blank during these tests and will not advance. Determined a bad display/control compressor also does not kick on at times and needs to be unplugged and plugged back in to get it going. Quoting customer on possible costs of electronic controls and compressor.
Tommy B.
DISHWASHER WHIRLPOOL WDT720PADM2 Swapped out pump and motor along with water inlet with no resolution for water problem. Found it should be control not sending enough voltage to the water inlet valve. Ordering control to resolve issue. ; ordrng 1 W10854231 (cntrl-elec)
Richard G.
RANGE WHIRLPOOL WEG745H0FS0 "Customer states that the oven worked the first few times after replacing the igniter. After that it was hit or miss. Check igniter. Working as it should. Oven burner looks like it has caught fire and holes are stopped up, also burned down to the regulator. Need to order oven burner and regulator. There is no sign of grease or anything that could have spilled and caught fire. Nothing showing that the customer could have caused the issue.; ordrng 1 W10764654 (burnr-oven) and 1 W10861656 (regulator)"
Steven G.
RANGE KITCHENAID KSEB900ESS0 "Checked range found burners working properly at this time, checked oven found temp is normal could not find any problems, customer is upset about oven cavity being discolored after bake element shorted and blew thru cover, oven liner is not a serviceable part."
Richard G.
RANGE WHIRLPOOL WEE510S0FB2 Replaced control and cooktop. Tested to complete. Unit is good to go.
Ezequiel V.
WASHER WHIRLPOOL WTW5000DW1 "Replaced gear case wash plate and screw due to oil coming from gear case in the process of changing components found , basket worn down. Not allowing to spin properly.; rqstng P&A on 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket)"
Steven G.
RANGE WHIRLPOOL WFE540H0AS1 "Checked range found burnt out bake element, element shorted and took out control board needs both, customer will ether buy new range or fix themselves or may call us if so order W10348707 378.51 and W10289097 70.00 plus 50 dollars labor"
Sherman J.
WASHER WHIRLPOOL WFW5620HW0 Found unit un level. Leveled unit. No further issues at this time.
Colton B.
WASHER MAYTAG MVWB765FW "Issue is a clicking noise when in agitation. Finding noise coming from motor stator assembly. Ordering parts and returning. This issue is the same as the 11/6 visit. Since that was under warranty, this should be covered. Letting AE know to confirm. Gate code 2473.; ordrng 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 WPW10238319 (screw)"
Christian G.
DISHWASHER WHIRLPOOL WDF540PADM3 Issue stated by customer: washer leaking from front of door. Could not get washer to power on or go into diagnostic mode. Voltage tests good. Ordering parts.; ordrng 1 W10849486 (console) and 1 W10906428 (cntrl-elec)
Tommy B.
WASHER MAYTAG MHW5630HW0 "Called techline spoke to Leon. Stated that unit is working normally and that the pedestal along with type of tile will created the issue. Eco,mended getting pads to restrict movement. SR7726505240"
Christian G.
DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated: dishwasher would not power on. Voltage tests good. Could not turn on or put dishwasher into diagnostics. Found control not getting any voltage from wiring. Ordering wiring harness.; ordrng 1 W10832780 (harns-wire)
Jim G.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Needed to reschedule due to need for tool to remove doors properly to access terminals for harness. ; schdld next appmnt for 12/3 TUE !
Jim G.
WASHER MAYTAG MVWB835DW4 I could not duplicate the issue but the customer described why may have been an over load or possibly an intermittent gearcase issue. However at the moment after testing the unit rigorously it appears
Shawn W.
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics and received E5 F0 error code off balance load in machine. There is a squeaking on the machine. On initial Home Depot installation, the installer forgot to remove the shipping plugs. Home Depot came back out to balance the machine. I checked the leveling of the machine and it is balanced. The floor is even, balance, on a first floor concrete foundation, 12 inch tiles. Called Tech-Line and spoke with Kathy. There really was not much she could tell me except to identify where the squeak was coming from. My initial instinct was from the right panel. I called SG he pretty much told me the same thing but did suggest I check the springs. I took off the rear and top panel to make my best estimate. I believe it is coming from a combination of the right panel and the base on top of the pedestal. I decided we will need to change out the left and right panel, the base and the pedestal. I called Whirlpool Tech-Line again and fortunately got Robert (he
lreyes@appliancecareoftexas.com
RANGE WHIRLPOOL WFG114SWB1 Concern was unit kept showing a F1 code. Check control board. Check continuity. Check sensor. Every check right. Clear error code. Ran unit to bake at 400 for 10 minutes every check right. Job complete. Service fee collected.
Christian G.
DISHWASHER AMANA ADB1400AGS1 "Issue stated by builder: washer has no power cord, has damaged hinges. Re attached hinges and springs for proper operation. Installed kick plate and replaced inner door. Found plug underneath washer. Unit test good."
Steven G.
RANGE WHIRLPOOL WFG525S0HS1 Checked range found left front burner not lighting is sparking but will not light ordered head and caps; ordrng 1 W10515455 (burnr-head) and 1 W10850506 (cap-burner)
Justin R.
WASHER WHIRLPOOL WFW95HEDW0 "F3E1, F6E3 seen in system faults. Pressure sensor is showing bad, ran unit through diagnostics all test passed and didn’t pop up codes again. Running unit through diagnostics one more time. Need to order control and ui panel. Using CRP for parts. Quoted for 200 on labor. ; ordrng 1 W10580186 (harns-wire) and 1 W10814583 (panel-cntl) and 1 W11032117 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
Jim G.
DRYER MAYTAG MEDB200VQ1 Confirmed error. L2 error appears unit. Ordered parts. ; ordrng 1 280148 (cutoff-tml) and 1 WP3390719 (fuse-thrml) and 1 WP8544771 (element)
Jim G.
WASHER WHIRLPOOL WTW7000DW4 Customer indicated that the loads will sometimes knock around. Verified proper function but might be a leveling issue. Explained a possibility that it could be due to a faulty spin basket or gearcase. if issue continues to happen when washing normal size loads.
Shawn W.
RANGE WHIRLPOOL GR563LXSB1 Replaced control board. Fully operational. Job complete.
Justin R.
REFRIGERATOR WHIRLPOOL WSF26C3EXW "Need to order control and ice maker, not getting 120 to ice maker. ; ordrng 1 W11088499 (cntrl-elec) and 1 WPW10251076 (icemaker)"
Justin R.
DRYER WHIRLPOOL WED6620HC0 "Ran unit through diagnostics, all test are working. Went over how the sensor works. Recommended using timed dry if not using same kind of clothing. Unit is good to go. Went over survey with customer and leave behind."
Ezequiel V.
DISHWASHER JENNAIR JDTSS244GL0 Checked dishwasher found control not responding when buttons pressed ordering new control and drain pump for the no drain issue; ordrng 1 W10531320 (pump-drain) and 1 W11251295 (cntrl-elec)
lreyes@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRFC704FBS01 Ordering water valve ; ordrng 1 W11095287 (valve)
Richard G.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Display is showing black lines across. Customer does not want a repair, she wants a new oven. Customer contacted Whirlpool while I was in home asking to speak with the TCT special group. Unavailable due to hours. Oven in this home is Model WOS72EC0HS01, serial number D90309044. Notes for this job are for a different oven in a different home, per builder. Customer says Whirlpool has told her her oven has been serviced multiple times. She is working with the builder to get a new oven. If unsuccessful, we need to order a control and control panel for return visit.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONTROL PANEL)"
Steven G.
DRYER AMANA NED4655EW1 "Checked dryer found unit working properly, customer has a vent problem lint is on inner door and wrong side of lint screen. Customer to get vent pipe cleaned out."
Shawn W.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Ran diagnostics received error code F8 E0 upper cool fan speed. F6E4 UI to control state status. Ran component activation tests. They are all working but the back and broil loads are shutting down. I’m ordering both control boards, UI and both blowers. I will return to vendor if the UI and blowers are not needed.; ordrng 1 W11040197 (cntrl-elec) and 1 W11040198 (cntrl-elec) and 1 W11105007 (console) and 1 W11200129 (blower) and 1 W11200129 (blower)"
Colton B.
OVEN WHIRLPOOL n/a Issue was that the upper bake element wouldn’t ignite. Replaced igniter to resolve issue. Unit tested good.
Shawn W.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Ran diagnostics and found no faults and all component loads activated. Will need sealed system tech. Internal temperature at 55 degrees F; saved tckt
lreyes@appliancecareoftexas.com
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Issue was oven not heating up. Found bad thermostat. Replaced thermostat. Ran unit at 400 for 10 minutes. No issues. Unit working as design now. Job complete ; used 1 WP4449751 (THRMST-FIX) from stock
Devon F.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint was unit soap dispenser didn’t latch close ordering new soap dispenser to resolve issue.; ordrng 1 WPW10671905 (deterg disp asm)
Ezequiel V.
RANGE AMANA ACR2303MFW3 Checked range found no issues with range good heating from all coils on cooktop. Good bake element and broil element. No further issues. Job complete.
Devon F.
DISHWASHER AMANA ADB1400AGS1 Customer complaint was unit not drying replaced control board to resolve issue unit operating as designed.
Ezequiel V.
RANGE AMANA ACR2303MFW3 "Checked range found no issues with range good heating from all coils on cooktop. Replaced bake element, ran bake cycle. Good bake element and broil element. No further issues. Job complete."
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ1 "Replaced capacitor, magnetron, transformer and tested unit to complete. Unit is heating and working correctly."
Christian G.
THIN-TWIN 24' LE WHIRLPOOL WET4024EW0 "Reschedule, need additional part.; ordrng 2 WP596669 (clamp)s and 1 WP692699 (hose)"
Devon F.
MW-HOOD COMBO WHIRLPOOL WMH31017HS-3 customer complaint was unit would spark and smell burning tech verified unit is sparking and smell burning even at the outlet tested outlet for proper voltage test passed called tech line and safety file numbers 7726506576 file number for safety 7726491283
Christian G.
WASHER AMANA NTW4516FW3 Issue stated by customer: washer not spinning. Replaced wire harness and motor. Ran unit through automatic test and calibration. Unit failed calibration on spin test. Button on console damaged. Ordering parts ; ordrng 1 W10888103 (console) and 1 W11255272 (gearcase)
Christian G.
WASHER MAYTAG MVWB765FW3 Customer unable to provide proof of purchase.
Jesus C.
DRYER AMANA NED4655EW1 Arrived at store. Store is closed. No employees. Will reschedule. ; schdld next appmnt for 12/3 TUE !
Devon F.
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Customer complaint was unit dispenser didn’t work replaced dispenser bracket to resolve issue unit operating as designed.
Devon F.
RANGE WHIRLPOOL WED4850HW0 Customer complaint was unit door seal broken replaced door seal unit is operating as designed
Jesus C.
DRYER WHIRLPOOL WED4815EW No room to test unit. Will come back on later date. ; schdld next appmnt for 12/4 WED !
Christian G.
WASHER WHIRLPOOL WTW4915EW1 "Issue stated by customer: washer making noise while spinning. Replaced motor, belt and gear case. Unit test good. Informed customer of survey."
Devon F.
MICROWAVE OVEN WHIRLPOOL WML55011HS2 Customer complaint was unit display was dim replaced control boards and control panel to resolve issue unit is operating as designed.
Jesus C.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new inverter. Compressor still not running. Getting 120 ac from black and white. Getting 6 dc from red and black connector. Called techline. Sr 7726513224. Compressor is bad. Will have to order new compressor. Scheduled job for sealed system tech. ; ordrng 1 W10653004 (compressor)
Devon F.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Customer complaint was unit display was black replaced control panel to resolve issue unit operating as designed.
Jesus C.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Installed new dampener. Tested unit. Air dampener is working properly. No issues during testing. Job complete.
John L.
DISHWASHER JENN-AIR JDTSS246GP0 "Installed components, tested unit. Now unit working on all cycles, but water valve issue occurred. Valve remaining open and dispensing water continuously. Cut water to dishwasher, will need to order valve to resolve. Do not have one on hand in TS. Order and expedite if possible.; ordrng 1 W10327249 (water inlet valve)"
Christian G.
DISHWASHER JENN-AIR JDTSS246GP0 Issue stated by customer: clip fell off of 2nd rack. Re installed clip. Unit test good. Informed customer of survey.
John L.
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 "Inspected unit, found issue with gasket. Tried reforming, but gasket to brittle. Replace to resolve this.; ordrng 1 12466105 (switch,rocker arm) and 1 W10443316 (gasket-fip)"
John L.
WASHER WHIRLPOOL NTW4516FW3 "Inspected unit, found issue with basket. Balancing ring on top of basket not attacked to basket and moves freely. Causing noise that is being heard from unit. Replace basket to resolve this issue.; ordrng 1 W10554251 (spin basket)"
Christian G.
RANGE WHIRLPOOL WFG525S0HS1 Issue stated by customer: console damaged upon install. Replaced console. Unit test good. Informed customer of survey.
John L.
WASHER MAYTAG MVWB765FW3 "F3E2 F0E4 F8E1, long fill as well as temperatures fault. Tested valves, issue with hot side. Not dispensing water as should. Replace valves to resolve issue ; ordrng 1 W10758828 (valve)"
Adam H.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Call customer before arrival no answer left voicemail. Arrived at location customer had not followed unit or removed any groceries from inside. This is not the second or even third time this is happened. Reschedule customer for next week.; schdld next appmnt for 12/4 WED !
Devon F.
RANGE KITCHENAID KCGD506GSS00 Customer complaint was unit burner stays on upon arrival customer stated unit got fixed by someone else unit is operating as designed.
Adam H.
REFRIGERATOR WHIRLPOOL WRX988SIBW01 Sr# 7726503051. Now that I can actually physically inspect unit I have determined that door seal for freezer has ripped and pulled out significant amount of insulation. Call tech line to Confirm if I did in fact order the door that it would come factory with the door seal already attached tech line has confirmed that and will be ordering the door to resolve this issue SR number above. I did inform customer that weight time for these kind of parts is significant 15+ weeks because of that I have not scheduled a return date.; ordrng 1 W10624503 (dor-fip wh)
Devon F.
DRYER WHIRLPOOL WED4815EW1 Customer complaint was unit not drying clothes checked heat coming from exhaust tube getting 157 degrees tech noticed washer and dryer are in the opposite spots so the exhaust tube from dryer has to travel all the way around washer to get to wall. Called tech line to confirm. Unit is operating as designed.
John L.
MICROWAVE KITCHEN AID KVWB606DSS2 "Inspected unit, found front led bracket was not seated into the slots properly causing part to appear bent. Reseated bracket and issue has been resolved."
Adam H.
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code F7 E7 unable to reach target RPM. Unit does shake uncontrollably at hi RPM and shakes just as violently when revving down. Replace basket gear case wash plate capacitor actuator clutch and belt to resolve issues. Job will require authorization.; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket) and 1 W10597177 (actuator) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10748956 (suspension)
Adam H.
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Not all parts for the shop have been received. Re-ordering missing parts reschedule for next Wednesday. I did contact customer with our apologies and an understanding that parts will be made available for her for the following week.; ordrng 1 W10826037 (harns-wire)
Adam H.
DRYER MAYTAG MED6630HW0 Inspection of unit shows Interface not responding as it should. Replace control and UI to resolve issue; ordrng 1 W11170771 (CONTROL ) and 1 W11296404 (console)
John L.
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Installed door, issue has been resolved."
Chris S.
WASHER ROPER RTW4516FW2 The pressure sensor hose is clear and isn’t leaking anywhere. The washer still continues to over fill. Control isn’t sensing water level correctly. Advised customer to not use the unit until we replace the control. ; ordrng 1 W11170318 (cntrl-elec)
John L.
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Installed compressor, charged unit.nissue has been resolved."
Chris S.
KITCHEN KITCHENAID KDTE334GPS0 I installed both upper tracks and upper rack. The ware basket is also broken ; ordrng 1 W11240750 (baskt-ware)
John L.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Defrosted unit, installed components. Issue resolved."
Adam H.
DRYER MAYTAG MEDX655DW1 Inspection of unit shows power cord burnt and scorched coming from receptacle. Advise customer to contact professional electrician to resolve issue. Unit not getting correct voltage
Chris S.
WASHER WHIRLPOOL WTW8500DC5 The washer lid is broken at the left hinge corner ; ordrng 1 W11101421 (lid)
Adam H.
DRYER MAYTAG MED6630HW0 Install components tested unit temperatures stay consistent unit is running as designed. Issue resolved
Chris S.
DISHWASHER KITCHENAID KDPE334GPS0 I installed the console and lens cover. All operations check ok. Customer will observe.
Chris S.
DRYER MAYTAG MEDB765FW0 I removed hardened glue with sandpaper and adjusted the front rollers up a bit. All operations check ok. Customer will observe. If we are called back on this issue we need to order and replace the front bulkhead.
Chris S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 I installed the ice bin and shelf. All operations check ok. Customer will observe.
Chris S.
REFRIGERATOR KITCHENAID WRV986FDEM01 I installed the ice bin and turned on the icemaker. The freezer icemaker has been making a lot of ice. All operations check ok. Customer will observe.
Doug M.
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit for not starting, found no operation at control,tested 120v to control checked ok,found green led light on control not on,diagnosed toneed main control ; ordrng 1 W11170319 (cntrl-elec)"
Chris S.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 I installed the door and checked operation. All operations check ok.
Doug M.
KITCHEN WHIRLPOOL WDF520PADM7 "Inspected unit for not washing dishes, found unit would fill, wash motor not starting, verified 120V too motor, diagnosed unit needs pump and motor assembly.; ordrng 1 W11025157 (pump&motor)"
Chris S.
WASHER WHIRLPOOL LAT5006AAE Lid switch connections seemed to be faulty. When I adjusted wiring the switch began.to work again. If customer calls back we need to order and replace the lid switch.
Doug M.
REFRIG KITCHENAID KUIS18NNTB0 Performed service diagnostics found on unit found in step 2 evaporator thermistor test thermistor is shorted not allowing temp reading to make ice ; ordrng 1 WP2313635 (thermistor)