Near San Antonio, TX 78224
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE320M0JS0 Tested unit. No power from control. Will need to replace control. ; ordrng 1 W11432568
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Bottom panel of unit popped off. Reinstalled panel. No further issues. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB855DC3 "Customer complaint is that the unit is no longer agitating and is making a grinding noise. Ran unit through automatic test and verified issue. Will need to replace drive motor assembly. Covered under 10 year warranty. Ordering motor assembly parts. Collected service fee, quoted labor.; ordrng 1 W10567155 (screw) and 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11027980 (screw)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 10/01/2020
DRYER MAYTAG MEDB765FW0 Tested dryer. Could not duplicate issue. Unit ran continuously for 20 minutes. Unit Is Working Properly at this time. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced all parts. Screw broke off inside of new separator. Will need to reorder.; ordrng 1 W11423781 (SEPARATOR )
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/01/2020
RANGE FRGIDAIRE FFEH3054USA Unit had no power. Checked voltage going to unit. No voltage going to unit found issue to be breaker was tripped. Reset breaker to resolve the issue. Unit testing good now. Advised to have an electrician check out the breaker. Collected priority Sc.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA Customer states that the unit is still tripping the breaker. Says it worked for about 24 hours. Then the issue happened again. Reset breaker and checked out unit. Unit stayed powered on while in home. Customer states unit is on a dedicated circuit and nothing else is powered in the kitchen through that circuit. Checked out compressor and found overload to be faulty.; ordrng 1 DA34-00004D (OVERLOAD )
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED560LHW0 Unit making loud noise. Finding issue to be a faulty motor. Ordering motor and blower wheel to resolve the issue. Motor and blower wheel on b/o; ordrng 1 W11234001 (MOTOR) and 1 W11327190 (BLOWER WHEEL)
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer states someone has already come to fix the unit. Drain hose was not installed correctly.
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/01/2020
DISHWASHER KITCHEN AID KDTE334GPS Last trip found faulty UI and control. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Ice maker freezing up. Calling Samsung techline for kit part number for ice maker issue. Tech support gave me part number DA82-02675A. Reference number 7003972012; rqstng P&A on 1 DA82-02675A (ICE MAKER KIT)
Near , TX 78015
Douglas H.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Last trip found faulty interlock harness. Replaced harness to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78209
Steven G.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 Checked dishwasher found dishwasher upper rack track broken ordered; ordrng 1 W11192640 (TRACK ASSEMBLY )
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR GE PYE22PSHBSS Customer stated unit will leak from freezer every few days. Inspected unit found drain line clogged causing issue. Cleared clog and defrosted drain port. Unit functioning as designed now. Collected Sc.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW4 "F3e2 inlet temp fault, f8e1 LF error, f0e4 spin limited by water temp. Finding issue to be FA water valve. Replaced valve to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78247
Steven G.
Job Details: 10/01/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Checked wine cooler found low on freon added dye drier and vacuumed and charged unit will be back in a week to look for leak ; schdld next appmnt for 10/6 TUE !
Near San Antonio, TX 78233
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Checked refrigerator found freezer iced up put into defrost compressor kept running even when turned off, dethawed ice and replaced bad control board checked operation unit working normal now ; used 1 WPW10503278 (CONTROL) from stock"
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Our customer was conducting a walk through with the home owner and while heating the oven the unit cut off at 275 degrees F and displayed the F8E0 error code. Unit has multiple F8 E0 low fan speed under speed error codes. Cleared error codes and rebooted. Ran component activation for both the low and high fan. Preheated oven to 350 degrees F. It reached temperature without cutting off. Checked for error codes and received none. Checked broil element and it is functioning as designed. Ordering ACU and blower as a contingency. If no error codes resurface by return visit I will return to vendor.; ordrng 1 W11248652 (blower) and 1 W11261165 (cntrl-elec)
Near San Antonio, TX 78232
Steven G.
Job Details: 10/01/2020
ICEMAKER (STANDA KITCHENAID KUID508ESS2 "Customer had a filter installed that didn’t remove calcium, customer got a different filter I installed it, she will call back if problem is still present"
Near Selma, TX 78154
Shawn W.
Job Details: 10/01/2020
COOKTOP GAS WHIRLPOOL WCG97US6HS00 Replaced all parts. Middle grate is a lot better but still off just a bit. We will wait to see if it settles with heat and pressure. Unit fully operational.
Near San Antonio, TX 78230
Steven G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KBSN608ESS00 "Checked refrigerator found refrigerator display flashing 50 for refrigerator section cleared control and ran diagnostics everything passed temps in refrigerator 39 and freezer 0, talked to Butch at Tech-Line SR7728926822 he advised that is was a glitch since everything is working properly, customer to watch and call if any problems"
Near San Antonio, TX 78224
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW "Checked refrigerator after adding dye drier found leak in condenser, replaced condenser vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Spoke with builder, he is paying for repair and parts. Need front panel for unit. ; ordrng 1 WPW10274902 (panel)"
Near San Antonio, TX 78249
Colton B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Issue was an iced up evaporator. Defrosted unit and replaced defrost thermistor. Unit now cools well.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Customer complaint is that the unit is not cooling. Verified issue. Evaporator is frozen. Will need harness; ordrng 1 W11405276 (HARNESS )
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Temperatures were good on arrival. Replaced control board. Unit fully operational.
Near San Antonio, TX 78251
Richard G.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4815EW1 "Replaced thermal fuse, tested to complete l unit is good to go."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/01/2020
DRYER WHIRLPOOL WGD49STBW2 Replaced control panel and side panels. Unit is good to go
Near San Antonio, TX 78228
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer stated the unit stopped making ice and cooling. Found issue to be caused by non-running compressor. Amp draw a .64, ordering inverter box to resolve issue.; ordrng 1 W11087200 (invrtr-box)"
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR FRGIDAIRE FFSS2614QS4A Installed new dampener. No issues during testing. Collected payment for service. Job complete.
Near San Antonio, TX 78212
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KSSC48FTS04 Rechecked diagnosis found bad inverter board.
Near San Antonio, TX 78228
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW4816FW2 Customer stated that the unit wobbles and turns off and will not complete cycles during usage. Unit was not plugged in on arrival. Drain pump for water sensor engaged when the unit was plugged into the wall. No errors found in diagnostics. Ran manual test for spin at high speed and unit is functioning as designed. Reviewed use and care as well as proper loading techniques to alleviate balancing issues in the future. Unit functioning as designed with no further issues at this time.
Near San Antonio, TX 78229
Tommy B.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG525S0HV1 Customer stated that the RF burner does not light and the RR burner flames out at low setting. All electrodes are firing properly and the burners are not blocked with the green. Ordering assembly for burner to resolve issue.; ordrng 1 W10474162 (holder-orf) and 1 W10836764 (holder-orf)
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Called tech line spoke to JK. SR7728925450 Will need a new evap fan motor. Ordering parts to resolve issue. ; ordrng 1 W11033168 (harns-wire)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW5000DW3 "Replaced drive motor, actuator, and gearcase. Tested to complete. Unit is good to go."
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Verified micro switch is at fault. ; ordrng 1 W11087492 (switch)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRFF507HPSP0 Unfortunely the LED module replacement did not resolve the issue. I contacted Bryan SR# 7728923186 who informed me the led is failed somewhere else. Sure enough it was a faulty module under icemaker at. rear. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced blower. Issue resolved.
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/01/2020
WASHER AMANA NTW4516FW1 Tested washer. Not shifting. Will need to replace actuator. ; ordrng 1 W10913953 (actuator)
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB855DC3 Verified dispenser is at fault but customer declined repair due to cost. Collected service fee.
Near Pleasanton, TX 78064
Jesus C.
Job Details: 10/01/2020
WASHER MAYTAG MVW6230HW0 Installed new UI. No issues during testing. Tested to complete.
Near San Antonio, TX 78209
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked doors found that RC door sticks out more than FC door. Door is sealing not functional failure Advised customer of,30 day cosmetic warranty this is not affecting any component functions and unit level unit operating as designed."
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Sound is coming from the damper control, customer is locating delivery date receipt to see if it still within warranty. Customer said she will call Whirlpool to try covering repair. Going to wait on repair. ; O-emld tckt"
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF330PAHS Customer is still trying to figure out warranty information. Close ticket
Near San Antonio, TX 78264
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF22M9581SG/AA Ice buildup one ice room. Called tech line. Will need to order service kit for issue. DA82-02706A.Reference 7003971938. ; ordrng 1 DA82-02706A
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue was a bad separator. Replaced part unit tested good. Customer also had leaking issue. Found refrigerator evaporator drain frozen over. Cleared blockage, unit now drains well. Informed customer that if issue returns we’d have to replace the evaporator drip pan. Customer will monitor situation. Collected SC+P+L."
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG525S0HB1 "F1E0 stored in unit, will need control board. ; ordrng 1 W11317846 (cntrl-elec)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KFIS29BBMS02 Verified issue was a block IF transmitter. Collected service fee.
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced console. Assisted in WiFi and app set up. Issue resolved.
Near San Antonio, TX 78209
S. L.
Job Details: 10/01/2020
DISHWASHER KITCHEN AID KDTE234GPS0 Found latch on tub missing locking tabs. Ordered new latch. Rescheduling Monday.; ordrng 1 WPW10544004 (LATCH)
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706EBS00 Customer stated that he unit will not produce ice. Icemaker full test was successful. Found issue to be faulty icemaker. Swapped out with new parts and unit is testing good now. Collected service call parts and labor.
Near San Antonio, TX 78209
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WGD9620HW0 "Found that i was dispatch on washer dryer is issue not washer. Called CXC spoke to Melinda to get info changed to dryer new authorization number is WSMFASMAPL1 new dispatch number SWPN9214FA98-1 found wifi not connected properly to,app no SAID number, ran diagnostics unable to select fault codes. Needs new board and UI sent info to AE to update new dispatch for dryer.; ordrng 1 W11390031 (CONTROL ) and 1 W11408171 (DOOR UI)"
Near San Antonio, TX 78254
Justin
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG505M0BS3 "Need to reschedule, do not have part in bin. Not on my bin pull sheet either. Rescheduled for Friday. ; schdld next appmnt for 10/2 FRI !"
Near San Antonio, TX 78218
S. L.
Job Details: 10/01/2020
COOKTOP GAS KITCHENAID KCGS950ESS00 Found flame spreader on center and right front dirty. Removed burners cleaned burners with small screwdriver tested all operations normal.
Near San Antonio, TX 78264
Jesus C.
Job Details: 10/01/2020
WASHER WHIRLPOOL NTW4516FW3 No proof of purchase. Will not continue.
Near San Antonio, TX 78214
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF263BEAESRAA Installed new auger assembly. No further issues. Job complete.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW7000DW4 "Found F8E1 and F3E2 stored in unit, replaced bad water valve. Tested to complete. 1 year additional builder warranty."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/01/2020
COMPACTOR KITCHEN AID KUCS03FTPA3 "Customer issue is that the compactor keeps running. Could not replicate issue myself. Issue might be a faulty directional switch. Customer wants to go ahead and replace switch. Ordering new switch and scheduling for Friday. Collected SC, part is covered under 1 year warranty. All that needs to be collected next visit is labor. ; ordrng 1 WP777811 (switch-dir)"
Near San Antonio, TX 78256
Tommy B.
Job Details: 10/01/2020
THIN-TWIN 24' LE WHIRLPOOL WET4027EW1 Customer stated the issues at the unit will not dry. The heating element is not engaging. Unit is measuring 240 V at the terminal block. Found issue to be faulty high limit thermostat. Ordering thermal cut off kit to resolve issue.; ordrng 1 279769 (thermal cutoff)
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Part damaged out of box; ordrng 1 W11174872 (panel)
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
RANGE MAYTAG MER6600FZ2 Customer stated that the issue is the unit does not bake or broil. Also stated that he stopped abruptly when switching from bake to broil. Found all of the functions to be normal except those two. Unit receiving proper voltage and is wired correctly. Ordering control to resolve issue. ; ordrng 1 W11092468 (cntrl-elec)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
DRYER MAYTAG MED5630HC "Issue is no heat on dryer. Replaced heating element, all other thermistors and fuses tested good."
Near San Antonio, TX 78218
S. L.
Job Details: 10/01/2020
FREEZER WHIRLPOOL WZC3122DW01 Checked operation compressor humming not coming on checked overload relay and capacitor needs new compressor.; ordrng 1 WPW10750849 (compressor)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
REFRIGERATOR MAYTAG MFT2772HEZ00 Issue was low ice production. Found E2 error on ice maker. Replaced ice maker and reset unit. Unit tested good.
Near San Antonio, TX 78254
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW Could not make it in time. Rescheduling.; schdld next appmnt for 10/1 THU !
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF22M9581SGAA Samsung tech support verified a lack voltage at the board. Advised to replace board again. ; ordrng 1 DA94-03040A (MAIN BOARD )
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW2 "Replaced drain pump on unit, unit good to go."
Near San Antonio, TX 78239
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW8040DW4 Found init not filling with hot water unit had F8 E1 error checked supply needs new valve replaced valve calibrated tested all operations normal no leaks.
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Verified a frozen over evaporator. Co tell has voltage irregularities and the thermistor is also out of range. ; ordrng 1 W11282569 (contrl-box) and 1 WPW10384183 (thermistor)
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS00 "Replaced console. Ran diagnostics, no errors. Ran component activation and all loads are operating as designed. Set time and date. Provided our customer phone number for Whirlpool connect team."
Near Converse, TX 78109
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Found auger motor seized up checked temps these were good ice door shutting. Customer questioned why ice forms under bucket instructed her per WP that bin must be taken out and area cleaned bi-monthly
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/01/2020
DRYER MAYTAG MEDB955FC1 Verified leak at steam valve. ; ordrng 1 W11314437 (valve)
Near San Antonio, TX 78227
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Tested unit. Doors not shutting on freezer door. Will need to replace rails. ; ordrng 1 WPW10397635 (slide) and 1 WPW10397636 (slide)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/01/2020
FREEZER WHIRLPOOL WZF34X16DW04 Freezer temperature was at -9 F. Gasket needed to be heat treated. Ran diagnostics and all loads function as designed. No errors found.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
OVEN ELECTRIC (D JENN-AIR JJW9830DDS31 Verified broiler was still not functional. It appears the control is a fault but unfortunately is now discontinued. Did not charge customer. Returned part.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW7120HW0 "Unit is showing signs of control problems, unit only works on certain cycles. Customer said load and go is dumping out the whole bin within one cycle. Both console and control are psp items. ; ordrng 1 W11413337 (CONSOLE ) and 1 W11419051 (CONTROL )"
Near San Antonio, TX 78238
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW Customer stated that the unit is making a loud banging noise during the spin cycle. No errors present during diagnostics and could not duplicate the sound with high spin. There was a load present in the washing machine and it did not create noise even with load present. Unit Tested good with no further issues at this time.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL 0 Need to order dispenser for unit. Builder is paying for repair. Quoted 307.11 for repair. Waiting for builder to send over model info ; ordrng 1 WPW10671905 (deterg disp asm)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Sealed system issue. ; schdld next appmnt for 10/12 MON !
Near San Antonio, TX 78233
Jim G.
Job Details: 10/01/2020
DRYER MAYTAG MED7230HC0 Replaced diode harness. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
BEVERAGE CENTER JENN-AIR JUB24FLERS00 Appears lower evaporator fan motor is at fault. ; schdld next appmnt for 10/5 MON !
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
REFRIGERATOR JENNAIR JFX2897DRM02 Verified a possible shot at deli UI. I reset unit and icemaker tested propyl thereafter. Collected service fee.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL GC5SHAXVS02 Shaft was wrong size . However not needed after all. Replaced icemaker. Issue resolved.
Near San Antonio, TX 78216
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Reset ice bin and freezer gasket was misaligned and need to be heat formed to freezer cavity. Used wire to secure harness during evaluation. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78232
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Sound customer was referring to was the icemaker fill valve which activates for 7 seconds. The sound was within normal range. Did offer a pressure regulator.
Near San Antonio, TX 78209
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KBFN502ESS02 I’ve corrected the faulty right side hinge which was due to a loose bolt. Customer indicated that a utility bin failed and a butter dish fell and dent freezer door. Explained that damaged drawers and doors are considered cosmetic damage and will have to be paid for by customer.
Near Converse, TX 78109
S. L.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFC150M0JB0 Found broil element not functioning tested found bad control call when part comes in. ; ordrng 1 W11432568 (CONTROL)
Near Cibolo, TX 78108
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW6620HC0 Removed front panel found tear on top of bellow inspected found recirculating pump hose came off pump and front right shock not attached to tub. Installed shock connected hose called tech line spoke to Joel SR 7728346548 was advised to replace bellow hose shocks and ACU. Ordered new clamp as well. Call when part comes in.; ordrng 1 W11266654 (CLAMP) and 1 W11314648 (BELLOW) and 4 W11316766 (DAMPER)s and 1 W11318802 (HOSE) and 1 W11322905 (ACU)
Near Live Oak, TX 78233
S. L.
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL MMV5219DE4 Found init not heating ran diagnostics tested magnetron unit heats then needs control called CXC spoke to Natalie sr 7728921520 have her info and receiptShe said receipt will suffice as DOP documentation. Call when part comes in.; ordrng 1 W10881544 (cntrl-elec)
Near San Antonio, TX 78244
S. L.
Job Details: 10/01/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS05 Found light not working and door open close indicator on and F6E8 error code. Tested switch then tested harness found open fuse on filter board. Called tech line spoke to Dustin was advised to to replace microwave manager. Advised customer that per tech sheet if issue still present then it will need UI from past experience seen switches that measure good but will blow fuses. This in turn can short Ui and appliance manager.
Near China Grove, TX 78263
S. L.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW4 Removed basket replaced gearcase calibrated unit tested all operations normal.
Near San Antonio, TX 78244
S. L.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG 0A4G43BK900223K Spoke to customer she said Samsung already sent some one out since unit was under recall service not needed.
Near San Antonio, TX 78229
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB765FW0 Called tech line spoke to Andrew. SR7728933343 recommends swapping the dispenser drawer and he water inlet valve. Swapped parts out and unit is testing good now with no further issues. ; used 1 W11165546 (VALVE) from stock
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
DISHWASHER SAMSUNG DW80N3030US Found right side track screw was loose and leaking water. Tightened all screws no more leaks all operations normal.
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated that the unit is varying in temperature from 30° up to 55°. Found ice accumulation on the evaporator section in the freezer. Customer also states that the right side door does not close all the time due to the mullion being in the way. Ordering a evaporator fan harness along with the user interface and the rail to resolve issues.; ordrng 1 W11176246 (rail-mulln) and 1 W11249952 (motor-evap) and 1 W11330971 (UI)
Near San Antonio, TX 78229
Tommy B.
Job Details: 10/01/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 "Last visit found broken dryer belt, this visit swapped out with a new belt to resolve issue and unit is testing good with no further issues at this time"
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer stated that the unit makes a loud noise when it stops “cycling.” Found issue to be a loud diffuser door. Ordering new part to resolve issue. ; ordrng 1 W11216945 (diffuser)
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Swapped out icemaker to resolve icemaker function issues. Collected parts and labor.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
DISHWASHER AMANA ADB1400AGB1 "Customer moved into the home approximately one week ago and states that the unit never powered on. The unit is receiving 120 V from the wall. Found issue to be result of a faulty control. Ordering parts to resolve issue.; ordrng 1 W10906422 (elect,control board)"
Near San Antonio, TX 78256
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Previous visit found need for new control and thermistor. This visit swapped out with new parts to resolve issue. Unit tested good at this time with no further issues.