Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1572 customer reviews

Adam H.

Adam H.

DRYER WHIRLPOOL WED4815EW1 Unit was in fact heating and turning but exhaust for home has large blockage inside of wall causing airflow to back up into the dryer. Customer was unaware of blockage in wall advised to have builder resolve this issue for them. Issue resolved

Near Gladstone Dr, Corpus Christi, TX 78414
Michael R.

Michael R.

WASHER WHIRLPOOL WFW75HEFW0 "Error code F9E1, F5E2, cleared error codes, removed back panel and took filter out from drain pump using shop vac to suck up water that didn’t drain. It was clogged up with bra pads restricting water from draining, cleaned filter out and put back in place. Ran a diagnostics test, completed with no error codes, appliance is working normal. Yes on survey"

Near Edgewater, Victoria, TX 77904
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4955HW1 Customer complaint of unit making clicking or clunking noise. Inspection of unit shows error code for water temperature failure customer is aware there is a problem with the water supply for the apartment complex. Unable to duplicate noise or specific issue with units. Test cycle reveals all functions work as designed. Issue resolved

Near Misty Meadow Rd, Corpus Christi, TX 78414
Adam H.

Adam H.

RANGE WHIRLPOOL WFG505M0BS2 Spoke with customer before arrival at home customer states unit is no longer in warranty. Informed customer that there would be a service call as well as possible labor charge for disassembling unit for customer to clean. Customer stated she will be contacting whirlpool to complain. Apologize to customer but also informed her cleaning is not considered a warranty issue. Issue resolved. Determined purchased from serial number given.

Near Pinewood Dr, Corpus Christi, TX 78412
Doug M.

Doug M.

WASHER WHIRLPOOL WET4024HW0 "Inspected unit for error codes,performed service diagnostics found EA error code pressure switch fault,inspect switch for damage and connections between ui and per tech sheet,found pressure switch reading out of range,diagnosed to need pressure switch ; ordrng 1 W10869500 (switch-wl)"

Near Keightley Dr, Little Rock, AR 72207
Doug M.

Doug M.

WASHER WHIRLPOOL WFW5620HW0 "Inspected unit for not starting performed service diagnostics found f6e2 error code no communication detected by him,performed voltage test from page 12 of tech sheet did not have 5v at connector j19,did not have 12.7v at pin 1-4,diagnosed to need ACU per tech sheet; ordrng 1 W11322903 (cntrl-elec)"

Near Riverfront Dr, Little Rock, AR 72202
Doug M.

Doug M.

ICEMAKER KITCHENAID KUIX305ESS1 "Inspected unit for not making ice, performed service diagnostics found condenser fan motor not running with 120v to motor causing sealed system to over heat and compressor to make a very rumbling noise,diagnosed to need compressor,evaporator and fan motor ; ordrng 1 W10124096 (fan,motor) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"

Near Rockwater Ln, North Little Rock, AR 72114
Adam H.

Adam H.

RANGE WHIRLPOOL WFE540H0AS0 Install components issue resolved

Near County Rd 26A, Corpus Christi, TX 78415
Michael R.

Michael R.

DISHWASHER WHIRLPOOL KDFE104DSS5 "The motor was bad, installed part ordered, the appliance is working normal"

Near Harbor Dr E, Port Lavaca, TX 77979
Doug M.

Doug M.

WASHER WHIRLPOOL WFW5620HW0 "Inspected unit for not starting,found unit would not power up,tested 120v to filter,120v from filter main control checked,green led light was not on on the acu,diagnosed to need acu; ordrng 1 W11322903 (cntrl-elec)"

Near N University Ave, Little Rock, AR 72207
Michael R.

Michael R.

WASHER WHIRLPOOL WFW5620HW0 "Installed part ordered and went into diagnostics and it kept dinging like there was a stuck key, spoke with Nick, that what he thought and said to call tech line. Spoke with Kurt and he said that was normal it’s just letting you know your in diagnostics, ran some tests with him, all checked. The appliance is working normal"

Near TX-185, Seadrift, TX 77983
Michael R.

Michael R.

DISHWASHER KITCHENAID KDTE254ESS "The customer said the dishes were not coming clean, no error codes. Ran a diagnostics test to reset heater/appliance, the appliance and heater are working normal"

Near Lakeshore Dr, Victoria, TX 77905
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Inspected unit for low production,found ice bin is full and ice looks normal,customer stated she uses a lot of ice,informed customer that unit will only make about 60 cubes of ice per 12 hours and that production will stop when bin is full and pushed arm to icemaker up,verified normal operation unit checks ok"

Near Anna Ln, Conway, AR 72034
Doug M.

Doug M.

WASHER MAYTAG MHW3505FW1 "Inspected unit for error codes, performed service diagnostics found f3e1 error code pressure sensor signal to main control reading out of range,inspected air trap and hose,checked ok,found drain hose installed into stand pipe approximately 24 inches causing siphoning effect triggering error code, reset drain hose to 4.5 inches into stand pipe per installation instructions,performed auto test unit all steps checked ok,verified normal operation unit checks ok"

Near Cherry St, Jacksonville, AR 72076
Doug M.

Doug M.

MICROWAVE KITCHENAID KBMS1454SSS "Inspected unit for arcing,found inline 20amp fuse shorted,replaced fuse,started unit unit arced then went blank shorting fuse again inspected wave guide area found hole in cover allowing food soil to reach wave guide causing arcing inside of wave guide,called tech line,tech said that the unit is non-repairable"

Near AR-10, Roland, AR 72135
Doug M.

Doug M.

COMPACTOR MAYTAG MTUC7500ADM0 "Installed on/off switch per tech line,still did not fix unit,called tech line per performed tests to top directional switch,tech said top directional switch is bad,I replaced that switch on prior visit,at this point customer does not want me to dod anything further he said he will buy a new compactor"

Near Somersett Dr, Roland, AR 72135
Michael R.

Michael R.

WASHER WHIRLPOOL CET9000GQ0 "Appliance was washing and drying without ha I got to insert coins. Maintenance couldn’t find the the service key, took panel off and pushed the switch to be able to program the codes to set the pricing. The appliance is working normal"

Near S Hall St, Beeville, TX 78102
John L.

John L.

DRYER MAYTAG MEDB835DW4 "Installed components, issue has been resolved."

Near Robby St, Corpus Christi, TX 78410
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Found water under the crisper drawers, the water was not draining from the RC evaporator. Disassembled RC to expose the evaporator, the bottom of the pan had a sheet of ice, used a defroster to defrost the ice in the pan and also shot into the drain hole. Removed back cover to the compressor and removed the p trap, clear of obstruction also shot steam into the drain line. Tested by pouring water into the drain hole at the evaporator pan, water is draining, appliance is working normal."

Near Terra Vista Ranch Rd, Victoria, TX 77904
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Sr#7725922043. Inspection of unit shows unit in proper working order. Customer complaint of a clicking coming from unit. Call tech line to troubleshoot issue tech line states could be a relay coming off and on. Also states unit in working condition. SR number above.

Near Rainbow Ln, Corpus Christi, TX 78411
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRFF507ESS01 Install component and tested unit issue resolved.

Near King Trail, Corpus Christi, TX 78414
John L.

John L.

REFRIGERATOR AMANA ASD2575BRW01 "Inspected unit, issue with hose to icemaker. Hose damaged, releasing water onto floor. Replace to resolve.; ordrng 1 W10179146 (water inlet valve) and 1 W10490809 (tube-water) and 1 WP596669 (clamp)"

Near Evelyn St, Corpus Christi, TX 78415
Adam H.

Adam H.

DRYER MAYTAG MEDB835DW4 InCell component issue result

Near Punta Espada Loop, Corpus Christi, TX 78418
John L.

John L.

WASHER WHIRLPOOL WTW4816FW2 "Installed component, ran recalibration. Issue resolved."

Near Yolanda Dr, Corpus Christi, TX 78416
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF990SLAM03 "Installed evaporator, charged unit. No longer pulling vacuum, Freon pressure now within normal range. Issue should be resolved."

Near FM1686, Inez, TX 77968
Adam H.

Adam H.

OVEN WHIRLPOOL WFC150M0EW3 Inspection of unit shows outer glass missing as well as right and left and lower trim pieces. Door handle and venting dented and broken missing several screws. Order trim pieces screw outer glass and trim pieces to resolve issue; ordrng 1 8523166 (trim-door) and 1 8523172 (trim-door) and 1 8523175 (trim-door) and 4 W10200660 (screw)s and 1 W10300489 (hndle-door) and 1 W10310920 (trim-vent) and 6 W10327235 (screw)s and 1 W10409945 (glass-door) and 4 W10465148 (screw)s

Near Airline Rd, Corpus Christi, TX 78412
Michael R.

Michael R.

DRYER ROPER RED4516FW0 "Installed timer and dryer kit, the appliance is working; used 1 4392065 (DRYER KIT) from stock"

Near Fannin Dr, Victoria, TX 77901
John L.

John L.

WASHER MAYTAG MVWX655DW1 "Inspected unit, reset unit. No function at controls, drain pump humming continuously. Tried to power down unit, and power back on. Issue remains. Replace drain pump and controls to resolve this issue.; ordrng 1 W10727777 (pump-water) and 1 W10803588 (cntrl-elec)"

Near 15th St, Corpus Christi, TX 78404
Michael R.

Michael R.

MICROWAVE WHIRLPOOL UMV1160CW7 "Installed parts ordered, the appliance is heating and working normal"

Near Victoria, TX 77904
Uriah B.

Uriah B.

DISHWASHER KITCHENAID KDTM404ESS3 Replaced inlet valve. Ran test cycle and normal cycle for a few minutes. All checks ok at this time.

Near Evergreen Dr, Pulaski, VA 24301
Michael R.

Michael R.

WASHER WHIRLPOOL WTW5000DW "The back is closed at 4 pm, rescheduled customer ; schdld next appmnt for 9/24 TUE !"

Near N Navarro St, Victoria, TX 77904
Uriah B.

Uriah B.

M/W OTR KITCHENAID KHMS155LWH0 Found fuse bad. Replaced fuse. Ran q. Knute test run and everything ran fine. W10138793; used 1 W10138793 (FUSE) from stock

Near Grandin Rd, Cave Spring, VA 24018
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS586FLDM01 "Freezer set at 0. Fridge at 36.Could be fill tube freezing up. SR 7725874027According to techline, jumper wire does not apply. Told to increase the freezer temp to +3."

Near Camellia Ln NW, Christiansburg, VA 24073
Uriah B.

Uriah B.

WASHER WHIR WTW8040DW4 Bearings are bad. Needs gearcase. Ran auto test cycle to check other components and all checked fine. ; schdld next appmnt for 9/24 TUE !

Near Absalom Smith Rd, Salem, VA 24153
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Replaced damper assembly and main control due to damper door not closing and food freezing in fresh food section,tested unit operation checks ok"

Near Northcliff Dr, Little Rock, AR 72209
Doug M.

Doug M.

WASHER WHIRLPOOL WFW8620HC "Replaced acu and console due to unit not starting and blanking out when entering service diagnostics,tested unit operation checks ok"

Near Lombardy Ln, Little Rock, AR 72207
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Icemaker intermittently producing. Found damage on mold as well due to excessive frost build up. Needs icemaker and cover. Should be covered by extended warranty. Need official dispatch as such. S225EQWhatever happened to service claim #201216013; ordrng 1 W10873791 (icemaker) and 1 W11126296 (cover-frnt)

Near Plantation Rd NE, Roanoke, VA 24012
Doug M.

Doug M.

M/W OTR WHIRLPOOL WMH32519HZ1 "Replaced capacitor due to first capacitor being a bad part not allowing unit to start,replaced filter board due to shorting from bad capacitor,tested unit operation checks ok"

Near Old Country Ln, Cabot, AR 72023
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Freezer temp set at 0 and reading at about 0.Refrigerator temp set at 33 and reading around 37.Thermistors reading 4.5k ohm and 17.3k ohmIce box fan worked well in diagnostic. Amp draw when compressor on was about 1.04WPW10300024. Ice maker W10884720. harnessNeeds icemaker wire harness thermistor not reading properly.; pckd up 1 W10884720 (harns-wire)

Near George Edward Via NW, Christiansburg, VA 24073
Doug M.

Doug M.

WASHER MAYTAG MVWB765FW3 "Replaced drain pump due to f9e1 error code, replaced main control due to f1e2 error code main control fault,tested unit operation checks ok"

Near Butlerville Rd, Ward, AR 72176
Doug M.

Doug M.

MICROWAVE KITCHENAID KEMS379BSS00 "Installed control panel and oven appliance manager per error code now getting code for microwave appliance manager,diagnosed to need microwave appliance manger ; ordrng 1 W10915648 (cntrl-elec)"

Near Southwind Dr, North Little Rock, AR 72118
Jim G.

Jim G.

Testing app.

Near Barrington St, San Antonio, TX 78217
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced RC thermistor. Replaced UI control board. Set to recommended settings. Customer to observe.

Near Gavins Ct NW, Christiansburg, VA 24073
Uriah B.

Uriah B.

DISHWASHER MAYTAG MDB8989SHZ0 Found that the dispenser was overfilled and the accuracy of the fill was not good. Cx to observe further.

Near Leigh Ln, Cave Spring, VA 24018
Uriah B.

Uriah B.

WASHER MAYTAG MVWC200BW0 Found suspension bad. Needs new suspension rods. W10780045. ; ordrng 1 W10780045 (suspension)

Near Highfield Rd, Salem, VA 24153
Uriah B.

Uriah B.

SXS 25'&#03 WHIRLPOOL WRS325FDAW04 Needs led modules. Service Call:WPW10515057 - led moduleWPW10515058. - led module Policy adjust: WM81M00AP1; ordrng 2 WPW10515057 (light)s and 1 WPW10515058 (light)

Near Frontier Rd NE, Roanoke, VA 24012
Uriah B.

Uriah B.

RANGE WHIRLPOOL WFE320M0EW0 "Replaced light socket, control, and oven sensor. All checks ok at this time."

Near Davis Ln, Vinton, VA 24179
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Installed the compressor with drier and evaporator. The wire harness wasn’t needed. Charged unit with 4.5 oz of 134A and checked for leaks. Found no leaks. Customer will observe. All operations check ok. ; used 1 W11043042 (COUPLER) from stock

Near Pine Hollow Rd, Christiansburg, VA 24073
Uriah B.

Uriah B.

KITCHEN WHIRLPOOL WDT750SAHZ0 "F4e3Pump getting power, but not pumping. Needs pump and motor assembly. W11087376. - pump and motor; ordrng 1 W11087376 (pump&motor)"

Near N Garden Ln, Roanoke, VA 24019
Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced drain and control. Has to clear drain line as well with shop vac. All checks ok at this time.

Near Old Rocky Mt Rd, Roanoke, VA 24014
Chris S.

Chris S.

RANGE WHIRLPOOL WFE320M0EB0 Thermal block had gotten very hot and range cord wire was melted into. Installed new terminal block. And range cord purchased for the customer from tribles. All operations check ok. Customer mentioned the the right front element had been staying on high but is working while I’m here. Customer will call if they need the switch replaced. WP3149400; pckd up 1 WPW10245259 (block-term)

Near Angus Rd NW, Roanoke, VA 24017
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Freezer door may have been held open a bit freezer light switch was frozen cleared ice and light works now. All operations check ok.

Near Maple Leaf Dr, Roanoke, VA 24018
Uriah B.

Uriah B.

DISHWASHER KITCHENAID KDTE104ESS1 Found upper rack broken and rusting. Found lower rack doing the same as the upper. Upper rack adjusters cracked and need to be replaced. Lower rack wheel assembly missing wheels.; ordrng 1 W10728159 (dishrack) and 4 WPW10195417 (lower roller asm)s and 1 WPW10250162 (cover) and 1 WPW10546503 (adjuster) and 1 WPW10588164 (housing) and 1 WPW10588165 (housing)

Near 2 Ford Rd, Cave Spring, VA 24018
Chris S.

Chris S.

BELLA KITCHENAID KRFC704FBS00 "Installed control,evaporator and drier. Charged unit with 4.65 oz of 134A. All operations check ok"

Near Scott Cir, Salem, VA 24153
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL ED5PHEXRT00 "The damper arm was broken and froze up at damper vent and at the louver, defrosted and installed new damper, the appliance is working normal"

Near Wildwood St, Victoria, TX 77901
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRS571CIHZ Inspection of unit determined icemaker will no longer harvest cubes from tray. Replace icemaker to resolve issue.; ordrng 1 W11130444 (icemaker)

Near Otis St, Kingsville, TX 78363
Michael R.

Michael R.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Ice maker stopped making ice, no error codes, tested ice maker harvest, ice maker fancied maker water fill test and ice level sensor as well as tests 1 -5 all checks out except on the freezer fan it comes on but not pushing out any air, the evaporator is starting to freeze up, ordered part to resolve issue ; ordrng 1 W11032800 (motor-evap)"

Near Green Gable Dr, Victoria, TX 77904
Michael R.

Michael R.

MICROWAVE WHIRLPOOL UMV1160CW7 "Finally was able to get ahold of the office, customer not home. Per ofc reschedule for Friday ; schdld next appmnt for 9/20 FRI !"

Near Victoria, TX 77904
Adam H.

Adam H.

WASHER MAYTAG MVWC300BW1 Install components calibrated unit ran verification cycle all issues resolved no strange or abnormal noise coming from unit. Issue resolved

Near E 4th St, Alice, TX 78332
Michael R.

Michael R.

ICEMAKER JENN-AIR JIM158XXRS0 "Installed part ordered, the appliance is working normal"

Near Tampa Dr, Victoria, TX 77904
Michael R.

Michael R.

OVEN WHIRLPOOL WOD51EC7HS01 "The customer said the oven comes on by itself after she’s done cooking, u able to duplicate, also the light doesn’t come on when you you touch the light button in the key pad. Went into tools and was able to turn the light on that way but not from keypad. Entered diagnostics,no error codes, turned the breaker off for 5 minutes and turned back on, reset time and date tested the light on the keypad, it is working normal."

Near N Wheeler St, Victoria, TX 77901
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW1 Inspection of unit shows no error codes. But when put into auto test and it’s clear that your case is stripped out. Replace agitator gear case actuator capacitor cam to resolve issue; ordrng 8 8533953 (screw)s and 1 W10006384 (belt) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870913 (gearcase) and 1 W10882734 (agitator)

Near S Reforma St, San Diego, TX 78384
Adam H.

Adam H.

WASHER MAYTAG MVWC415EW1 Install components calibrated unit ran test side all issues resolved

Near Co Rd 216, Concepcion, TX 78349
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW1 Cell component calibrated unit ran test cycle all issues resolved

Near Falfurrias, TX 78355
Michael R.

Michael R.

REFRIGERATOR JENN-AIR JS48SEDUDW12 "Removed ice maker and went install new one, wrong part!BS, Called and spoke to Nick, will look into it.; ordrng 1 WPW10277448 (icemaker)"

Near Tampa Dr, Victoria, TX 77904
Michael R.

Michael R.

RANGE WHIRLPOOL WFE540H0ES2 "Installed parts ordered, tested appliance, is working normal"

Near Debbie St, Victoria, TX 77905
Adam H.

Adam H.

WASHER MAYTAG MVWB865GW0 Inspection of unit shows error code for overload. Trying to test control board results in different functions. Control board not always excepting commands. Customer has video of control board with lights flashing water running with the lid open. Replace control board and user interface to resolve issue; ordrng 1 W11114420 (cntrl-elec) and 1 W11114670 (console)

Near TX-285, Falfurrias, TX 78355
Michael R.

Michael R.

WASHER MAYTAG MHWE200XW00 "Installed a new lid lock assembly and latch 1st time and I was still getting F5E2 error code, ordered ACU and installed and it still kept locking and unlocking, checked all connections, adjusted the latch still kept doing the same thing. Called tech line, took too long to answer or call back, had to move on, per tech sheet, replace main harness. Ordered parts ; ordrng 1 WPW10239822 (harns-wire) and 1 WPW10253483 (latch)"

Near Nightingale St, Victoria, TX 77901
Doug M.

Doug M.

ICEMAKER KITCHENAID KUIC15NLXS1 "Inspected for not making making ice,found wire harness to start device had been cut off and missing also found temporary valve had been installed to sealed system,customer decided not to move forward with any repairs"

Near Grand Isle Dr, Lake Hamilton, AR 71913
Doug M.

Doug M.

WASHER MAYTAG MVWX655DW0 "Inspected unit for not spinning, performed service diagnostics found f7e1 error code basket speed fault,found basket spin freely by hand,found only wash plate would spin,inspected spluch assembly checked ok,found gears in gearcase stripped not allowing unit to spin,diagnosed to need gearcase w11035751,customer does not want to move forward"

Near Mcknight Ln, Alexander, AR 72002
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS571CIHV00 "Inspected unit for making noise,performed service diagnostics found damper door motor making grinding noise in step 3,diagnosed to need damper assembly ; ordrng 1 W11164593 (diffuser)"

Near Sprucewood Dr, Conway, AR 72032
Doug M.

Doug M.

DRYER MAYTAG MEDX655DW1 "Inspected unit for noisy operation,ran unit for about ten minutes,all sounds are normal,called tech line per notes,no service pointers,no known issues,tech said hard to diagnose,just have too pin point noise,sr#772591466,let unit un for an additional 15 minutes with clothes in it,unit not repeating noise customer explaining"

Near Cecil Dr, Little Rock, AR 72223
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRF989SDAM "Inspected unit for not making ice, performed service diagnostics,found unit would fill,ice level sensor tested good,reading door switches,found icemaker motor would not running in test 59 with 14dcv to motor,diagnosed to need icemaker; ordrng 1 WPW10764668 (ice maker)"

Near Kingspark Rd, Little Rock, AR 72227
Doug M.

Doug M.

WASHER MAYTAG MVWB765FW1 "Inspected unit found sheet stuck under agitator,removed sheet,checked agitator and basket for any defects checked,tested unit operation checks ok"

Near Donaghey Dr, North Little Rock, AR 72116
Doug M.

Doug M.

ICEMAKER KITCHENAID KUIC15POZP1 "Inspected unit for not making ice, performed service diagnostics found condenser fan motor not running with 120v to motor,also found when turning compressor it’s making a very loud noise due to over heating,diagnosed to need fan motor, compressor,and evaporator ; ordrng 1 W10124096 (fan,motor) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"

Near Ferncrest Dr, Little Rock, AR 72223
Uriah B.

Uriah B.

BTM STD DOOR WHIRLPOOL WRB322DMBW00 Adjusted temp in freezer to 3. Cx to observe.

Near 10th St, Radford, VA 24141
Uriah B.

Uriah B.

RANGE WHIRLPOOL WEE510S0FS2 Cx noted glasstop had some marks on it. Took quick pics. Cx to try cleaning with glasstop cleaner.

Near Dudley Ferry Rd, Fairlawn, VA 24141
Uriah B.

Uriah B.

REFRIGERATOR KITCHENAID KSRG25FKSS16 Replaced optic sensor. Icemaker went through harvest and filled with water. All checks ok at this time.

Near Sterling Dr, Blacksburg, VA 24060
Adam H.

Adam H.

WASHER MAYTAG MVWC415EW1 Install component Calibrated unit and ran verification cycle issue resolved.

Near Devon Dr, Corpus Christi, TX 78415
Adam H.

Adam H.

REFRIGERATOR MAYTAG MFI2570FEZ07 Customer complaint of produce freezing in deli drawers. Inspection of unit shows no abnormal frost buildup of any kind advise customer of temperature settings as well as humidity controls for drawers. Issue resolved

Near Braeburn Dr, Corpus Christi, TX 78415
Michael R.

Michael R.

REFRIGERATOR KITCHENAID KRMF706ESS00 "Installed parts ordered, appliance is working normal"

Near Auburn Hill, Victoria, TX 77904
Michael R.

Michael R.

DRYER WHIRLPOOL WED8000DW4 "The customers complaint is that the clothes are coming out stuck together and wrinkled, said the clothes are sticking to the baffles but not towels or bedding. Entered diagnostics and found error code F4E3, the air vent goes through the attic and out the roof, unable to check outside airflow, possible restriction in the air vent, airflow is good at the appliance. The customer was not convinced, called tech line and spoke with Andy, he did say air restriction could cause it to over heat and set in wrinkles or the customer is overloading the appliance. I explained to the customer what tech line told me. The customer was drying clothes on arrival and the top was really hot, advised her to have the air vent swept out from the top down and to try using less heat."

Near Jade Dr, Victoria, TX 77904
Adam H.

Adam H.

DRYER MAYTAG MEDB765FW Install components issue resolved.

Near Reidda Dr, Kingsville, TX 78363
Adam H.

Adam H.

WASHER MAYTAG MVWB865GW0 Inspection of unit shows Error code for lead not open between cycles. Error code is not an issue customer complaint of water staying in detergent tray. Advise customer this is completely normal to have some water left in tray at end of cycle. Issue resolved

Near Lake McQueeney Ct, Robstown, TX 78380
Michael R.

Michael R.

DRYER WHIRLPOOL WED4815EW1 "The customers complaint, taking too long to dry and lint getting on the inside of the door and lint screen. Turned the appliance on, the heat element is good and heating properly, possible air restriction. Checked the air vent underneath the MH and found the customer had put window screen at the end of the vent hose to keep anything from getting in. There was no airflow due to lint clogging it up, unable to escape to the outside. Removed the screen and the appliance had good airflow, appliance is working normal"

Near Wayside Dr, Victoria, TX 77901
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Installed parts ordered, tested the ice maker, no error codes,appliance is working normal"

Near Bedgood Ln, Victoria, TX 77905
Michael R.

Michael R.

WASHER WHIRLPOOL WTW8900BC0 "Customer said it leaks on the right front corner, another company came out before and took it completely apart. Put appliance into diagnostics, error code F51, looked underneath and found the bolt to the rotor was left loose,tightened the bolt. Ran a diagnostics test completed with no error code, filled the tub with water manually and saw no visual leaks, the appliance is working normal."

Near Post Rd, Goliad, TX 77963
Doug M.

Doug M.

DRYER WHIRLPOOL MEDB835DC4 "Inspected unit for af error code, performed service diagnostics found f4e3 error air flow fault,called tech line,verified good air flow to outside,tech wants customer to try running dryer without vent connected to unit,also get a vent hood that blows straight out instead of blowing downwards,if unit has no issues at that point venting will be the problem ,#7725901980"

Near Summit Dr, Maumelle, AR 72113
Doug M.

Doug M.

FREEZER KITCHENAID KRMF706ESS01 "Inspected unit for frost in freezer,inspected seal to cabinet seal is good when manually pushing door to cabinet but door will not draw on to cabinet as designed due to broken adjusters on door slides,diagnosed unit to need freezer door slides w10625069,w10625070 to install,customer does not want to move forward at this time"

Near Bayonne Cove, Maumelle, AR 72113
Doug M.

Doug M.

RANGE SAMSUNG NE59J7630SS "Inspected unit for no oven operation,verified 240v to unit checked ok,found thermal fuse had shorted after self clean,replaced fuse,tested unit operation checks ok ; used 1 WP9759243 (FUSE) from stock"

Near Mason Ln, Carlisle, AR 72024
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced led module in FC. Freezer bin not in yet. Will return with that to install at a later date.; O-emld tckt

Near Peakland Way, Christiansburg, VA 24073
Uriah B.

Uriah B.

REFRIGERATOR KITCHENAID KRFF507HBS00 "Temps set at 37 and -2Found water on top center of freezer gasket. No obvious air leaks from freezer door, no frost build up on FC. Cx experiencing condensation from ice bin door dripping down. Previous tech adjusted mullion heater. Found no condensation on mullion heater. Cx says that condensation is only only on that area. Suggest changing out ice bin door with gasket to ensure proper seal. W11268536Did test icemaker fan, which checked good. Will run by techline to see what they recommend. Cx will need to be called about appt.; ordrng 1 W11268536 (door-ice)"

Near Preston Forest Dr, Blacksburg, VA 24060
Uriah B.

Uriah B.

DRYER MAYTAG MEDB955FC1 F4E5F3E7Outlet thermistor read good according to the temp inside the drum. Rear moisture sensor read open. Continuity found in wiring. Needs read moisture sensor. ; ordrng 1 W10677270 (sensor)

Near Inglewood Dr, Max Meadows, VA 24360
Adam H.

Adam H.

DISHWASHER MAYTAG MDB4949SHZ "Inspection of unit shows some physical damage does exist around the drain pump as well as drain hose. Replaced drain pump and hose to resolve issue; ordrng 1 8269144 (hose,drain) and 1 W10348269 (pump,dran) and 1 W10734532 (float switch)"

Near Airline Rd, Corpus Christi, TX 78412
Michael R.

Michael R.

WASHER WHIRLPOOL CET9000GQ0 "I had an emergency come up, called and spoke with the customer and rescheduled for Friday 09/20/19; schdld next appmnt for 9/20 FRI 8-10"

Near S Hall St, Beeville, TX 78102
Doug M.

Doug M.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Inspected for not dissolving detergent,found wash motor not running,verified 120v to wash motor,replaced pump motor assembly,tested unit operation checks ok ; ordrng 1 W11085683 (pump&motor)"

Near S Mitchell St, Conway, AR 72034
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Inspected unit for unlevel handles,adjusted door so handles are level,now doors are not level,checked to see if unit is level,unit is level called tech line,tech (tj) said to replace both doors,sr#7725904834; ordrng 1 W10919616 (dor-fip) and 1 W10919619 (dor-fip)"

Near Hampton Rd, North Little Rock, AR 72116
Adam H.

Adam H.

WASHER MAYTAG MVWB765FW3 Install components calibrated unit and ran verification cycle all functions work as designed. Issue resolved. Is worth noting customer is on well water.

Near Co Rd 1701, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB765FW1 Install component calibrated unit and ran verification cycle all functions work as designed issue resolved

Near Easter Dr, Corpus Christi, TX 78415
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW Inspection of unit shows agitator is free spinning in basket. No error codes found on unit. Replace gear case agitator basket actuator and capacitor to resolve issue. Job will require authorization; rqstng P&A on 8 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870913 (gearcase) and 1 W10882734 (agitator)

Near County Rd, Alice, TX 78332
Michael R.

Michael R.

WASHER MAYTAG MVWB765FC3 "Error code F5E4, F2E1, F9E2, F0E2, cleared error codes and attempted to calibrate but the rotor was stuck, powered off the appliance and when it unlocked so did the rotor. Calibrated and performed a diagnostics test, completed with no error codes. Advised the customer not to overload the appliance or put too much soap, which will cause issues, also gave pointers on how to us the appliance and advised to read up on the user care guide"

Near E Red River St, Victoria, TX 77901
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Installed part ordered, appliance is working normal"

Near Sherwood Dr, Victoria, TX 77901
Michael R.

Michael R.

DRYER AMANA NED4655EW1 "Called the customer on both numbers before going to the location 8:44AM, message they were not available, no VM. Arrived at location and was told it was the MH behind them went to that location and knocked on the door several times, pretty hard, no answer, called the customer on both numbers again, same message, left magnet on front door and took picture.; saved tckt"

Near FM1686, Victoria, TX 77905
Adam H.

Adam H.

DRYER MAYTAG MEDB765FC0 "Sr#7725891622. Inspection of unit shows same issue as before door continuously pops open. Call tech line to troubleshoot the issue SR number above tech line suggest replacing following parts front panel right and left door hinge springs catch and strike. ; ordrng 2 3387565 (spring,door)s and 1 3389441 (sub 279570) and 1 W10284140 (hinge) and 1 W10284141 (hinge) and 1 W10459661 (panel) and 1 W10675495 (strike)"

Near Kirklees Road, Corpus Christi, TX 78415
Adam H.

Adam H.

REFRIGERATOR MAYTAG MFX2571XEW0 Inspection shows icemaker will not harvest is still calling for water and is freezing but motor will no longer push ice out of tray. Replace icemaker to resolve issue; ordrng 1 W10300024 (icemaker) and 1 W10322960 (harns-wire)

Near Shasta Ln, Corpus Christi, TX 78415
Adam H.

Adam H.

WASHER WHIRLPOOL WTW5000DW2 Unit shows no error codes. But will not go into agitate or spin cycle. Replace motor pulley actuator capacitor and let to resolve issue; ordrng 1 W10006487 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor)

Near Seale Ave, Kingsville, TX 78363
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRT111SFDW04 "The appliance compressor would start and shut off, unplugged appliance and installed a starting device from truck stock. Plugged appliance back in and the compressor started and stayed running, the appliance is working normal"

Near Sam Houston Dr, Victoria, TX 77901
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "The top of the freezer door gasket had moisture and ice cycles, the gasket was sealing properly. Saw there was gaps around the freezer cabinet, removed door and sealed the cabinet with white silicone. Put the door back in place the door is sealing properly, also tightened freezer door handle, appliance is working normal"

Near Terra Vista Ranch Rd, Victoria, TX 77904
Michael R.

Michael R.

REFRIGERATOR KITCHENAID KRMF706ESS01 "The appliance is not cooling in the freezer, put into diagnostics and the freezer fan is not coming on all other components are showing to be good. Ordered parts to resolve the issue; ordrng 1 W11109595 (motor-evap) and 1 W11205083 (module)"

Near Montalcino Ct, Victoria, TX 77904
Uriah B.

Uriah B.

KITCHEN MAYTAG MDB7749SBM2 "Replaced wire harness, control, pocket handle, control panel. Found electric supply through the floor was stripped down to bare wire. Informed customer that he would need to call electrician to rewire. Did not test 5e unit due to electric wiring."

Near Stayman Rd, Roanoke, VA 24019
Michael R.

Michael R.

WASHER WHIRLPOOL WTW8040DW0 "Customer said the washer works fine on small loads but it messes up on large loads. Called and spoke with Mike at whirlpool tech line SR 7725896181, on the way to the location, I gave him all the error codes I had in July and August. He looked at them and asked if I cleared error codes, yes and that I had calibrated and ran diagnostics both automatic and manual test, the appliance is working normal. He said that if it’s working on small loads it should be working on larger loads, possible they are overloading. Arrived at the location and I was able to speak with wife and she said when she puts on mixed and deep water it gets stuck on filling and the minutes keep going up and down and then it drains the water and doesn’t complete the wash cycle. I pulled the console off the pressure hose is good and nylon washer in place, checked the control, I didn’t see the green light on and flashing. Ordered control and advised the customer that the appliance needed to b

Near Oleander Ave, Tivoli, TX 77990
Uriah B.

Uriah B.

DRYER MAYTAG MEDC215EW0 "Found fuse had gone bad, replaced fuse. Checked thermostats. All checks ok after replacing fuse. ; used 1 WP3392519 (FUSE) from stock"

Near 16th St SE, Roanoke, VA 24014
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Cx experiencing no issues with freezer temps, but RC temps are running at about 45 degrees even on recommended settings. RC thermistor 4.6kohmFC thermistor 5.5ohm after defrostCompressor windings 6, 8, 13.8Per techline, replace RC thermistor and UI at the same time. Per techline, Crisper and snack bin should be stacked in a row for optimal temps. SR7725888095 ; ordrng 1 W11214887 (cntrl-elec) and 1 WPW10384183 (thermistor)"

Near Christiansburg, VA 24073
Uriah B.

Uriah B.

MICROWAVE WHIRLPOOL MH1170XSS2 1683 watt15.38 ampRan test with amperage tool connected for one minute and water heated. Unplugged and removed tool. Water again heated. Unit is heating fine at time of service. Gave customer pricing to give idea of possible issues and pricing. Diode. WPW10492276. Magnetron. W10754299 Capacitor.

Near Greenway Dr SW, Roanoke, VA 24018
Uriah B.

Uriah B.

RANGE WHIRLPOOL WGE745C0FS00 1250. Control reading reading 140-150Average temp was significantly off. Set to 375 and average reading was 345 degrees. Ordering control and sensors for upper and lower. ; ordrng 1 W10877730 (cntrl-elec) and 2 WP7430P044-60 (top-oven)s

Near Carter Grove Ln, Roanoke, VA 24012
Uriah B.

Uriah B.

FREEZER WHIRLPOOL WRF555SDFZ05 "Replaced Hv control, FC evap fan motor with thermistors, RC thermistor. Set temps to 40 in RC and 5 in FC.Cx to observe."

Near Overhill Rd, Christiansburg, VA 24073
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found RC evap frosted over. Found thermistor was not tight on tubing. Adjusted thermistor and encased with permagum. Put settings back to 38 and 0. Cx to observe.

Near Foxcroft Cir, Pulaski, VA 24301
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Installed door closer due to missing from door,installed hinge due to damage from missing closer causing door closure issues,tested unit operation checks ok"

Near Caney Creek Rd, Conway, AR 72032
Doug M.

Doug M.

DRYER MAYTAG MED6630HW0 "Inspected unit for vibrating,right rear drum roller worn,installed dryer kit, tested unit operation checks ok ; used 1 4392067 (DRYER KIT) from stock"

Near Wayne Dr, North Little Rock, AR 72118
Doug M.

Doug M.

DRYER WHIRLPOOL WED4950HW0 "Inspected unit for long dry times,ran test cycle unit is heating and cycling as designed,inspected vent found exhaust hood outside is broke off ,no flap allowing humid air into vent causing poor/long dry times,show customer acceptable exhaust hoods per service matters installation instructions,verified normal operation unit checks ok"

Near Wahoo Dr, North Little Rock, AR 72117
Doug M.

Doug M.

M/W OTR WHIRLPOOL WMH32519HZ1 "Installed magnetron and transformer due to short,tried to start unit,unit now hums then goes blank,ordering capacitor due to not reading ,microferrets,also ordering filter board due to possible damage to board; ordrng 1 W10850446 (capactr-mg) and 1 WPW10531156 (filter), used 1 W10138793 (FUSE) from stock"

Near Old Country Ln, Cabot, AR 72023
Doug M.

Doug M.

WASHER MAYTAG MVWB765FW3 "Inspected unit for not running properly,performed service diagnostics found f1e2 main control fault,f9e1 no drain long drain fault,performed manual test found 120v to drain pump drain pump running slow causing small trickle of water through drain hose,diagnosed to need main control and drain pump ; ordrng 1 W10876600 (drain pump) and 1 W11195970 (cntrl-elec)"

Near Butlerville Rd, Ward, AR 72176
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Compressor was running and still sounded ok. I I nstalled a drier and charged unit with 3.7 oz of 134A. The evaporator was forming a normal frost pattern. Customer will continue to observe. ; used 1 W10843121 (DRIER) from stock

Near 3rd St SW, Christiansburg, VA 24073
Chris S.

Chris S.

DISHWASHER UNKNOWN GHTD168V00S The wire nut on L1 was melted. 5ere was a weak connection. I redid the connection with a new wire nut and checked operation. All operations check ok.

Near Meadowbrook Dr, Blacksburg, VA 24060
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Installed control board and evaporator cover. I secured defrost thermistor with wire tie and covered with perguman/gum sealer. Customer will observe. I did confirm that the previous control board was an old part number. ; used 1 SEALER GUM (212643), and 1 WP8567668 (WIRE TIE ) from stock"

Near Summit Ct, Troutville, VA 24175
Chris S.

Chris S.

DRYER WHIRLPOOL WED4815EW1 Belt was broken. Installed dryer repair kit and checked operation. All operations check ok. ; used 1 4392065 (DRYER REPAIR KIT ) from stock

Near Oliver Rd NE, Roanoke, VA 24012
Chris S.

Chris S.

DISHWASHER MAYTAG MDB8969SDM0 Installed upper rails and adjuster. All operations check ok.

Near NW River Rd, Salem, VA 24153
Chris S.

Chris S.

RANGE WHIRLPOOL WFE505W0HZ0 Installed door gasket all operations check ok.

Near Brandon Rd, Fairlawn, VA 24141
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL WTW5000DW1 F7e1Replaced actuator with W10913953 . Ran calibration cycle. Ran auto test cycle. All checks ok. ; used 1 W10913953 (ACTUATOR) from stock

Near Ruby Ct NW, Christiansburg, VA 24073
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL WTW8500DC4 F8e6F9e1F2e1Found drain pump not pumping. Pump getting voltage. Replaced drain pump. Ran calibration load cycle. Ran test cycle. All checks ok. ; used 1 W10876600 (DRAIN PUMP) from stock

Near Chadwick Dr, Troutville, VA 24175
Chris S.

Chris S.

30' FDBM WHIRLPOOL WRF560SFYW01 Freezer door had been left open a bit causing warm air to enter the fc and to build up ice around the evaporator fan causing it to stop. I removed the ice and checked operation. All operations check ok.

Near Riggs St, Dublin, VA 24084
Chris S.

Chris S.

DRYER MAYTAG MED7500YW2 Blower motor is getting proper voltage but isn’t working. Blower wheel breaks very easily when removing. Thermostat is also checking open. Start button is missing. ; ordrng 1 W10843940 (thermostat) and 1 WP8182472 (motor-drve) and 1 WP8182538 (wheel) and 1 WP8182575 (START BUTTON ) and 1 WPW10625430 (thermostat)

Near Sunridge Dr, Blacksburg, VA 24060
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Found RC evap frosted over. Replaced thermistor and encased in permagum. Cx to observe. ; used 1 212643 (PERMAGUM), and 1 W10316760 (THERMISTOR) from stock"

Near Windsor Ct, Roanoke, VA 24019
Uriah B.

Uriah B.

WASHER MAYTAG MVWB765FW0 "F2e1 error code upon arrival. Ran all checks to check agitation, spin, lid lock, water input, shifting. All wiring good. Secured drain line with tie. Recalibrated unit. Ran auto test cycle. All checks ok. ; used 1 WP8567668 (TIE) from stock"

Near Strawberry Cir, Shawsville, VA 24162
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX735SDBM Called cx and cx said that the problem was a linked line behind the unit. Did not want us to come out at this time.

Near Peak Creek Rd, Pulaski, VA 24301
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Evap cover is missing the two top screw tabs. Will order and replace the evaporator cover and screws. ; ordrng 1 67006425 (screw) and 1 WPW10501260 (cover-evap)

Near Fieldview Dr, Roanoke, VA 24019
Uriah B.

Uriah B.

OVEN AMANA AER6603SFW2 "Per techline, gap between drawer and unit is about 3/16”.Gap found is roughly 3/16”.Door looks correctly aligned on the left side, on the right, the door looks slightly uneven, by an 1/8” or less. Per techline, that little adjustment does not warrant parts changes. SR 7725883665Customer care 800.253.1301"

Near Chesley St, Radford, VA 24141
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS586FLDM01 "W10221048 - spacerPer techline, given what we’ve done and noticed. He wanted to put spacer into system to see if door switch is involved. Failed to notice service pointer in previous visits. Will order jumper wire and come back with second spacer for door switches. ; ordrng 1 W10221048 (spacer) and 1 W10874772 (wire-jumpr), used 1 W10221048 (SPACER) from stock"

Near Camellia Ln NW, Christiansburg, VA 24073
Uriah B.

Uriah B.

RANGE WHIRLPOOL WFC310S0ES3 Checked bulb and all connections. Control intermittently sending proper power to the light. ; ordrng 1 W11122536 (cntrl-elec)

Near Canyon Ridge Rd, Blacksburg, VA 24060
Michael R.

Michael R.

WASHER MAYTAG MVWB765FW0 "Error code F5E2, F2E1, cleared error codes, attempted to calibrate, it wouldn’t complete due to lid lock issue. Found this part in truck stock and installed, part number W10810403."

Near Swan Point Marina, Seadrift, TX 77983
Adam H.

Adam H.

DRYER WHIRLPOOL WED4850HW0 Dryer functions exactly as it should. Problem withLong drive times is a direct result of bad air circulation and in the exhaust for the apartment. Advise customer to contact management to have exhaust cleaned out. Issue resolved

Near Corban Dr, Corpus Christi, TX 78415
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Installed parts ordered, the appliance is dispensing cubed ice and crushing the ice properly."

Near Willowbend Dr, Port Lavaca, TX 77979
Michael R.

Michael R.

DISHWASHER KITCHENAID KDTE104ESS2 "Error code F8E2, the appliance wouldn’t go through the wash cycle, installed part ordered. Ran a diagnostics test, completed with no error codes, appliance"

Near Hollen Ln, Port Lavaca, TX 77979
Adam H.

Adam H.

DRYER MAYTAG MEDB765FC0 Installed components tested unit with large amount of drying to see if door would force itself open unit now runs as designed door stay shut. Issue resolved

Near Kirklees Road, Corpus Christi, TX 78415
Michael R.

Michael R.

DRYER ROPER RED4516FW0 "The customer said it was drying and going through the cool down but wouldn’t shut off. Took the back panel off and found the connections at the heat element thermostat were loose, made adjustment and it now has a good connection. Tested the appliance by setting it at the cool down setting and it cut off like its supposed at the end of the cycle"

Near Berwick Rd, Victoria, TX 77904
Doug M.

Doug M.

OVEN WHIRLPOOL WFE505W0HS1 "Installed terminal block and screws due to shorting causing connections to burn,customer did not buy new cord to test,all steps I performed checks ok"

Near Alfred Cove, Conway, AR 72034
Doug M.

Doug M.

WASHER WHIRLPOOL WTW5000DW2 "Inspected unit found oil leaking from gearcase,replaced gearcase,tested unit operation checks ok"

Near Oliver St, Conway, AR 72034
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Inspected unit for rust on door,confirmed rust discoloration on door ,called partner team,partner team said they will ship customer stainless steel brightened kit to try to take care of discoloration,if this doesn’t work customer to call appliance care of Arkansas to order door at that time,file number #7725841194"

Near Lakeland Dr, Cabot, AR 72023
Michael R.

Michael R.

WASHER WHIRLPOOL WFW5620HW0 "The appliance wouldn’t power on. Unplugged the appliance and plugged it back in, put into diagnostics and it wouldn’t let me do anything. Took the top off and checked control per service pointer, it’s good, unplugged the console and plugged it back in, plugged appliance back in and put into diagnostics, still wouldn’t allow me to do anything, ordered console and the control just in case; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)"

Near TX-185, Seadrift, TX 77983
Doug M.

Doug M.

WASHER MAYTAG MVWC465HW2 "Inspected unit for not filling with enough water,performed service diagnostics found no error codes, performed manual test all steps checked ok,called tech line due to customer complaint,tech (Andrew) said with no error codes that unit is working as designed,sr#7725877926,operation checks ok"

Near Driskill Dr, Cabot, AR 72023
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Inspected unit for long run times,verified 38.4 degrees fresh food section,0 degrees freezer section,customer is thinking unit runs too long,explained to customer unit can run 8-10 hours a day and that unit is not icing over on evaporator or unit would stop cooling that at some point unit is stopping to defrost,called tech line (leon),explained to tech findings he says unit is working as designed,operation checks ok,sr#7725881708"

Near Foxfield Ln, Little Rock, AR 72211
Doug M.

Doug M.

DRYER MAYTAG MGDB835DW3 "Replaced drive motor,blower wheel,and dryer kit due to noisy when unit heats,tested unit operation checks ok ; used 1 4392067 (DRYER KIT) from stock"

Near Oak Grove Rd, North Little Rock, AR 72118
Adam H.

Adam H.

RANGE WHIRLPOOL WFE540H0AS0 Oven will not come to correct temperature calibration is not the issue. Spoke with tech line on troubleshooting the issue was determined oven sensor needs to be replaced. Sr# 7725876135; ordrng 1 3196548 (thermal fuse) and 1 W10181986 (sensor)

Near County Rd 26A, Corpus Christi, TX 78415
Doug M.

Doug M.

WASHER KITCHENAID KDPE234GPS "Inspected unit for not draining,found drain pump motor is running no water draining out,removed pump found debris in drain pump housing not allowing water to flow through drain hose,removed debris tested unit operation checks ok"

Near Ouachita Cir, Little Rock, AR 72205
Doug M.

Doug M.

RANGE WHIRLPOOL WFG320M0BW2 "Replaced oven control and temperature sensor due to reading out of range causing temps to be too hot,tested unit operation checks ok"

Near Brown St, Little Rock, AR 72204
Adam H.

Adam H.

ICEMAKER KITCHENAID KUIX305ESS2 Inspection of unit shows water is continuously pumping into unit. Replaced water valve to resolve issue; ordrng 4 W10782423 (ring)s and 1 W10870921 (valve)

Near Caroline Ave, Alice, TX 78332
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Inspected unit for secondary water leak from prior visit found crack in drain pan causing water leak; ordrng 1 WPW10655368 (pan-drip)

Near S State St, Little Rock, AR 72206
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Frost pattern is not complete. Needs dye dryer and possibly compressor. ; ordrng 1 W11209866 (compressor) and 1 WPW10313899 (evaporator)

Near Pine Hollow Rd, Christiansburg, VA 24073
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Found that the top freezer hinge was only held on by one screw. The other two screw toppings were stripped out. Also found RC door gasket bad and would not reshape properly. Condensation all over RC ceiling with frost build up near air duct. Raised RC door by putting washer on bottom hinge. SR 7725864200Per techline, because stripped out screw mounts are not causing frost or condensation in freezer, and not part of complaint, no action on that. Door gasket for RC should be replaced. According to techline, gasket is replaceable.Cx will need a call to let her know techline decision. ; ordrng 1 W10315040 (gasket-fip), used 1 WP487802 (WASHER) from stock"

Near Loudon Ave NW, Roanoke, VA 24017
Uriah B.

Uriah B.

DRYER WHIRLPOOL WED8540FW2 "F4E3Valve getting power, but no water coming through.Needs new valve.; ordrng 1 W11216837 (valve)"

Near Alabama Ct, Daleville, VA 24083
Uriah B.

Uriah B.

BELLA KITCHENAID KRFC704FBS00 Evap running fine in diagnostic and nothing is cooling. Suspect leak in RC evap. Ordering dye drier as well as RC evap. Parts and labor should be covered for sealed system. Replaced freezer door on cx request. ; ordrng 1 W10865322 (evaporator) and 1 W11109499 (drier-tube) and 1 W11333076 (CONTROL)

Near Scott Cir, Salem, VA 24153
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Inspection of unit shows motor for ice dispenser unresponsive. Replace motor and shaft to resolve issue; rqstng P&A on 1 W10215646 (motor,dispenser) and 1 W10347114 (shaft)"

Near King Trail, Corpus Christi, TX 78414
Uriah B.

Uriah B.

KITCHEN KITCHENAID KDFE104HPS0 "Replaced pump and motor because OWI sensor slot was not locking OWI sensor into place. Ran auto test, all checks ok."

Near Roanoke, VA 24018
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL WTW5000DW1 F7e6Actuator not shifting properly. Cx needs to call Lowe’s and have them dispatch under extended warranty. Order part W10913953. Will return when we have proper dispatch from Lowe’s extended.

Near Ruby Ct NW, Christiansburg, VA 24073
Uriah B.

Uriah B.

LAUNDRY WHIR WRS555SIHZ00 Replaced inlet valve. Ran fill test in diagnostic. Had to adjust lines in front of unit as well. All checks ok.

Near Kitchen Rd, Max Meadows, VA 24360
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRF990SLAM03 "Called and spoke with Cruz to see if the evaporator was ordered and in the warehouse, part has been ordered and in the warehouse for job 17264, went ahead and reordered part on this job number and hopefully notes are read showing the part is in the warehouse. Called and spoke with John on when to reschedule, also spoke with customer, rescheduled for Wednesday 09/18/2019.; ordrng 1 W10248589 (evaporator)"

Near FM1686, Victoria, TX 77905
Adam H.

Adam H.

OVEN KITCHENAID KODE507ESS Inspection of unit shows no error codes. Customers chief complaint is excess heat escaping from bottom of oven. Advise customer that is where the exhaust for the oven is located and he will be pushed through this section. Customer believes that it is too much heat and is afraid it will ruin the floors/cabinetry for prolonged periods. Advise customer temperatures are correct and no error codes found all functions work as designed. Issue resolved

Near Grant Pl, Corpus Christi, TX 78411
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4816FW Unit is in accessible. Issue resolved

Near Airline Rd, Corpus Christi, TX 78412
Michael R.

Michael R.

WASHER MAYTAG MVWC415EW2 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no error codes, also tested cycles on manual test. The appliance is spinning and working normal"

Near Crawford Dr, Victoria, TX 77904
Adam H.

Adam H.

RANGE WHIRLPOOL WFE320M0EW Unit is in accessible return parts to vendor. Issue resolved

Near Airline Rd, Corpus Christi, TX 78412
Adam H.

Adam H.

DISHWASHER WHIRLPOOL WDF520PADM7 Install component issue resolved

Near W Ave E, Port Aransas, TX 78373
Doug M.

Doug M.

COMPACTOR MAYTAG MTUC7500ADM0 "Replaced motor and directional switch due to ram not going up/down per tech line and tech support,unit is still doing the same thing ram makes thumping noise will not go down called tech line ; ordrng 1 675382 (switch,on/off)"

Near Somersett Dr, Roland, AR 72135
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Inspected unit for freezing food in fresh food section,performed service diagnostics step 1&2 thermistors check ok,found damper door not closing allowing constant air flow causing food to freeze,diagnosed to need main control and damper assembly ; rqstng P&A on 1 W11035835 (cntrl-elec) and 1 WPW10196393 (damper control assy)"

Near Northcliff Dr, Little Rock, AR 72209
Adam H.

Adam H.

DRYER WHIRLPOOL WED4815EW1 Voltage to dryer is intermittent coming in at 4 to40 and then dropping off. Issue is with power supply for apartment complex. Advise customer to speak with management issue resolved

Near E Trant Rd, Kingsville, TX 78363
Doug M.

Doug M.

MICROWAVE KITCHENAID KEMS379BSS00 "Replaced appliance manager and control panel per f6e8 error code loss of communication between appliance manager and ui,replaced interlock harness due to broken slide mechanism,tested unit now have no display no operation,retested all connections and double checked voltages and continuity,all checked ok,determined to have bad parts,reordering appliance manager and console ; ordrng 1 W10570034 (panl-cntrl) and 1 WPW10317343 (cntrl-elec)"

Near Southwind Dr, North Little Rock, AR 72118
Doug M.

Doug M.

WASHER WHIRLPOOL WFW5620HW0 "Replaced hose and drawer assembly due to water leak,tested unit, operation checks ok"

Near N Plaza Dr, Little Rock, AR 72205
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Replaced fill valve and water tube due to solenoid on fill valve not turn off after fill causing water to freeze and crack feed tube,tested unit operation checks ok"

Near Lakefront Rd, Quitman, AR 72131
Doug M.

Doug M.

LAUNDRY WHIRLPOOL WTW6200VW0 "Inspected unit for f51 error code speed sensor fault,tested p5 connector to motor found no resistance,also found lower bearing is bad causing loud spin issues,diagnosed to need motor and bearing kit,customer does not want to move forward due to not cost efficient"

Near Highpoint Dr, Conway, AR 72034
Doug M.

Doug M.

REFRIG AMANA ASI2575GRS02 "Inspected unit for vibrating noise,found noise coming from bracket under condenser,reset bracket-made line adjustment on condenser,operation checks ok"

Near Katherine Dr, North Little Rock, AR 72118
Doug M.

Doug M.

DRYER WHIRLPOOL MEDB835DC4 "Inspected for af error code,performed service diagnostics found f4e3 error air fault,f4e4 error acu not reading proper line voltage,replaced acu and exhaust thermistor,also installed dryer vent,tested unit operation checks ok ; used 1 DRYER VENT from stock"

Near Summit Dr, Maumelle, AR 72113
Doug M.

Doug M.

WASHER WHIRLPOOL WDT730PAHZ0 "Inspected unit for not draining,found knock out plug on garbage disposal was not removed to allow unit to drain,removed plug,tested unit, operation checks ok"

Near Crystal Mountain Ln, Maumelle, AR 72113
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Inspected unit for door closure issues,found door closure is missing from door assembly causing screw to rub on hinge,diagnosed to need closure and hinge; ordrng 1 WP12607103WD (hinge- cen) and 1 WP67003638 (closer)"

Near Caney Creek Rd, Conway, AR 72032
Doug M.

Doug M.

OVEN WHIRLPOOL WFE505W0HS1 "Inspected unit for no operation found short at terminal block,diagnosed to need terminal block and nuts; ordrng 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)"

Near May St, Sherwood, AR 72120
Doug M.

Doug M.

M/W OTR WHIRLPOOL WMH32519HZ1 "Installed capacitor and diode for not heating did not fix unit,additional parts need transformer and magnetron due to high voltage short; ordrng 1 W10836753 (transformr) and 1 WPW10693025 (magnetron)"

Near Old Country Ln, Cabot, AR 72023
Doug M.

Doug M.

OVEN WHIRLPOOL WFE505W0HS1 "Inspected unit for oven and broiler not heating,removed access panel to test voltage found connection at terminal block burnt from short,diagnosed to need terminal block and nuts,explained to customer power will not be covered by warranty ; ordrng 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)"

Near Alfred Cove, Conway, AR 72034
Doug M.

Doug M.

DRYER MAYTAG MGDB835DW3 "While attempting to replace drive motor blower wheel broke when trying to remove wheel from motor shaft due to being to tight,called partner team for policy adjust for additional parts MM2GV00AP1; ordrng 1 WP697772 (blower wheel)"

Near Oak Grove Rd, North Little Rock, AR 72118
Doug M.

Doug M.

WASHER WHIRLPOOL WFW8620HC "Inspected unit for not starting,tried to perform service diagnostics unit unit would go into diagnostics but then screen goes blank then flashes then back to blank,tested wire harness checked ok,incoming 120v checks ok,diagnosed to need acu and console ; ordrng 1 W11327395 (cntrl-elec) and 1 W11352122 (ACU)"

Near Lombardy Ln, Little Rock, AR 72207
Doug M.

Doug M.

RANGE JENN-AIR JES9750CAB01 "Inspected unit for not oven not working found everything working on unit working,called tech line found no error codes in service diagnostics,ran unit with cooktop on high and oven set on 350,to see if it would trip breaker as customer explained breaker had tripped twice,tech line suggested that customer could have a bad breaker or outlet,documented call sr# 7725829150,as of now unit checks ok"

Near Oak Grove Rd, North Little Rock, AR 72118
Doug M.

Doug M.

WASHER MAYTAG MVWC565FW1 "Inspected unit for not starting,tried to perform service diagnostics found no response,found green led light on main control not on,tested for 120v to control checked ok,replaced main control,calibrated unit, operation checks ok; pckd up 1 W11162438 (cntrl-elec)"

Near Fairway Ave, North Little Rock, AR 72116
Doug M.

Doug M.

RANGE WHIRLPOOL WFG320M0BW2 "Inspected for oven being to hot,found customer linoleum burnt under unit,took picture to document,ran test cycle at 350 degrees found when unit got to set temp when alarm beeped that it was 455 degrees inside oven,checked calibration was set on lowest setting,found no resistance from board to temp sensor,diagnosed to need oven control and temp sensor ; ordrng 1 W11113908 (cntrl-elec) and 1 WPW10181986 (sensor)"

Near Brown St, Little Rock, AR 72204
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Replaced door slides due to broken tabs not allowing freezer door to close properly,also found secondary issue with drain,ice build up in evaporator tray,removed ice,installed p-trap,tested unit operation checks ok ; used 1 W10619951 (P-TRAP) from stock"

Near S State St, Little Rock, AR 72206
Adam H.

Adam H.

WASHER MAYTAG MVWB765FW3 Inspection of unit shows air code for inlet water temperature failure. Customer complaint of unit will slowly fill with water overtime. Inspection of unit shows water valve is partially seized open. Replaced valve to resolve issue.; ordrng 1 W11096285 (housing)

Near Co Rd 1701, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWB765FW1 Testing of unit shows water valves will not dispense water automatic and manual testing show same results. Replace housing to resolve issue; ordrng 1 W11096285 (housing)

Near Easter Dr, Corpus Christi, TX 78415
Doug M.

Doug M.

DRYER MAYTAG MEDX655DW1 "Installed dryer kit due to fluttering noise coming from drum rollers,tested unit operation checks ok"

Near Cecil Dr, Little Rock, AR 72223
Adam H.

Adam H.

WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows uncontrollable wobble in the units banging heavily against sides of cabinet. Replace gear case suspension wash plate and tub to resolve issue; ordrng 6 8533953 (screw)s and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket) and 1 W10609476 (washplate) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10748956 (suspension)

Near Inverness Dr, Corpus Christi, TX 78413
Doug M.

Doug M.

KITCHEN WHIRLPOOL WRS588FIHZ00 "Inspected unit found screws that handles set on were loose not allowing handles to seat properly,tightened screws,tested unit operation checks ok"

Near Timberside Rd, Little Rock, AR 72204
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL MZD2666KEB "Inspected unit for crisper temperature concerns,found crisper air control had come off liner causing cold air to continue to flow onto crisper drawers,inspected air control found no broken tabs,reset air slide control, operation checks ok"

Near Lovett Dr, Little Rock, AR 72209
Michael R.

Michael R.

WASHER MAYTAG MHWE200XW00 "I didn’t have the part in my bin, called and spoke with Cruz about the part, to reschedule customer. He called back and said Thursday would be a good day to reschedule the customer ; schdld next appmnt for 9/19 THU !"

Near Nightingale St, Victoria, TX 77901
Doug M.

Doug M.

ICEMAKER KITCHENAID KUIC18NNZS0 "Showed up to house met Tim,which I have never dealt with on prior calls,been out twice unit NOT making ice,each visit which is documented in notes,unit making ice before I left,today walked into house Tim starts yelling at me from the beginning that the unit now is making too much ice contradicting his partner of unit not making ice,also that the unit is flush with cabinet,base of unit is hitting drain (pic on SD-QuickPic) so cannot push unit back any further,Tim started threatening to sue our company and other choice words,called Wayne to document situation,walked away from service call due to customer (Tim’s) demeanor towards me"

Near Windsor Ct, Little Rock, AR 72212
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL ED5PHEXRT00 "There was barely any air coming from the air damper, the freezer was working normal, was not frozen at the evaporator. Ordered parts to resolve issue; ordrng 1 W10853646 (harns-wire) and 1 W11256541 (arm-pivot) and 1 WP2182195 (cam) and 1 WPW10151374 (air damper) and 1 WPW10366605 (cntrl-elec)"

Near Wildwood St, Victoria, TX 77901

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