We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78215
S
Job Details: 03/22/2022
Upon arrival customer stated unit would make a squealing noise when spinning and would not drain properly. Ordering W10870910 gear case, W10721967 splutch kit, W10006384 drive belt, W10775446 drain pump to resolve issues ; ordrng 1 W10870910 (Gear case) and 1 W10721967 (Splutch kit) and 1 W10006384 (Drive belt) and 1 W10775446 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Boerne, TX 78015
Drew
Job Details: 03/22/2022
Upon arrival found the load n go to not have any communication with the unit causing it to do nothing. Ordering load n go assembly, tray, and a ui to resolve issues ; ordrng 1 W11413407 (Load n go) and 1 W11413340 (Load n go tray) and 1 W11478525 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78222
Jesus C.
Job Details: 03/22/2022
Cleared frost from fresh food evap. Installed new evap fan. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/22/2022
Tested unit. Found fill tube blocked for ice maker. Cleared fill tube. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78232
Daniel
Job Details: 03/22/2022
Arrived to replace recalled heating element. Installed new heating element. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/22/2022
Tested unit. Not washing. Found bad sump pump and control. Will replace both. ; ordrng 1 W11087226 (Control) and 1 W11025157 (Sump)
We serviced a
WHIRLPOOL VENT HOOD
Model WVW51UC0LS
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/22/2022
Tested unit. Fan motor making noise during testing. Will replace motor. Chimney scratched also. Will replace chimney and motor. ; ordrng 1 WPW10291577 (motor) and 1 W11328682 (Chimney)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78224
Jay
Job Details: 03/22/2022
Replaced fan. Unit working.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH75021HZ1
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/22/2022
Complaint is noise during vent hood on. Unit is out of warranty. Customer will contact if they wish to continue repairs. Blower might be needed for next visit.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/22/2022
Use authorization W124as1fpl1. Confirmed model and serial. Will need to replace front door glass. Pn W11176456; ordrng 1 W11176456 (Door)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS03
Near San Antonio, TX 78258
Sebastian
Job Details: 03/22/2022
Parts not delivered rescheduled ; schdld next appmnt for 3/24 THU AM
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/22/2022
Tested unit. Leaking water from heater under unit. Replaced heater. No leaks during testing. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Sebastian
Job Details: 03/22/2022
Replace harness as per last technician found that the brackets in the freezer section or completely broken and not letting the door close correctly ordering parts; ordrng 1 W11131390 (Bracket left) and 1 W11161915 (Bracket r)
We serviced a
JENN-AIR COOKTOP GAS
Model JGCP536HL00
Near Comfort, TX 78013
Drew
Job Details: 03/22/2022
Upon arrival tried to adjust burner with low flame issue. Adjustments did nothing. Ordering manifold, burner head, and both orifices to resolve issue. Manifold is OOS ; ordrng 1 W11333176 (Manifold) and 1 W11319683 (burnr-head) and 1 W10892422 (Orifice) and 1 W10892435 (Orifice)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Boerne, TX 78006
Drew
Job Details: 03/22/2022
Replaced clip and thermistor to resolve issues. No further issues at this point. Advised customer if issue happens again to contact us immediately
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 03/22/2022
I verified a loose gas connection. Tightened. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Castroville, TX 78009
Jay
Job Details: 03/22/2022
Arrived at unit and found a 2-3 pound ball of ice on upper right back panel. Removed ice and panel and found another ball at the same spot near the evaporator supply line. Cleared ice. Checked amp draw and got .11. Should be 1.0. Unit is in warranty ; ordrng 1 W11209866 (Compressor) and 1 Wpw10143759 (Dye drier)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78230
S
Job Details: 03/22/2022
Upon arrival customer stated that the units glass of the cooktop was coming off from the adhesive. Verified the bottom right corner was lifted and separated from the adhesive. Ordering 1 W10796747 cooktop to resolve issue. Customer stated they want a Jenn Air or Whirlpool certified installer to install the unit if possible. ; ordrng 1 W10796747 (Cooktop)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2730DS03
Near San Antonio, TX 78228
Sebastian
Job Details: 03/22/2022
According to registration unit should have five year coverage on parts only as customer has a good description of only one issue being the stuck button error code we are opting to return with the control I am giving a discount on labor because of this, unit does not need to be fully removed, 75 labor 124 service fee, will be due on return . Parts team to reach out; rqstng P&A on 1 W11236888 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78251
Jesus C.
Job Details: 03/22/2022
Tested unit. F1e2 error. Ran diagnostics test. Will not spin. Following service matters. Will need new control. ; ordrng 1 W11170319 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Boerne, TX 78006
Drew
Job Details: 03/22/2022
Ordering heater for unit ; ordrng 1 W11537778 (Heater)
We serviced a
JENN-AIR COFFEE MAKER
Model JJB6424HL
Near Boerne, TX 78006
Drew
Job Details: 03/22/2022
Upon arrival found the reservoir to be leaking, ordering new to resolve issue. Reservoir is OOS ; ordrng 1 W11363140 (Reservoir)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near Cibolo, TX 78108
Chris S.
Job Details: 03/22/2022
Replaced magnetron transformer filter board interlock top interlock bottom to see unit everything working as designed for the issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Sebastian
Job Details: 03/22/2022
Found the control lock on the unit is stuck cannot take unit out of control lock mode needs ui. Needs two men to be taken down maintenance agreed to help. Service fee due full estimate sent to the retreat at the rim; schdld next appmnt for 3/29 TUE AM
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/21/2022
Replaced wire harness. Ran test cycle. All checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Daleville, VA 24083
Uriah B.
Job Details: 03/21/2022
Baffle motor is getting load. Customer to wait on changing. He may order part himself to have on hand. We would just come out to do install. ; ordrng 1 WPW10479155 (Baffle motor)
We serviced a
MAYTAG LAUNDRY
Model MVW6230HW2
Near Blacksburg, VA 24060
Chris S.
Job Details: 03/21/2022
There were no error codes present I did a service diagnostic test cycle and found no issues. I did a factory calibration cycle. I instructed customer on general usage and cycle selection. All operations check okay.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Daleville, VA 24083
Uriah B.
Job Details: 03/21/2022
Replaced inlet valve and inlet assembly. Ran tests. All checked ok at time of service. Cx to observe.
We serviced a
WHIRLPOOL LAUNDRY
Model WTW7500GC2
Near Roanoke, VA 24016
Uriah B.
Job Details: 03/21/2022
Needs lid. Lid is busted. ; ordrd 1 W11130236 (Lid)
We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS3
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/21/2022
Found two left plates switched. Put back where intended. All checks ok. SR 7733228630
We serviced a
WHIRLPOOL OVEN
Model RBS245PDQS
Near Newport, VA 24128
Chris S.
Job Details: 03/21/2022
There is a stuck relay on the control board. Customer will not repair the unit. I advised customer to not use the unit as there is a danger of it over heating again.
We serviced a
WHIRLPOOL KITCHEN
Model WRS555SIHZ06
Near Blacksburg, VA 24060
Chris S.
Job Details: 03/21/2022
I installed the compressor and filter/dryer. I pressurize the system with nitrogen. I pulled a vacuum on the system. I charged the system with refrigerant. All operations check okay.; pckd up 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Roanoke, VA 24017
Uriah B.
Job Details: 03/21/2022
Wrong part. Needs ui W11164032; ordrng 1 W11164032 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Radford, VA 24141
Uriah B.
Job Details: 03/21/2022
"Replaced RC evap fan motor and thermistors, damper control, and main control board. Ran tests, all checks ok. Customer received policy adjust to cover parts. Policy adjust: K11GV91FP1"
We serviced a
KITCHENAID OVEN
Model KODE507ESS04
Near Roanoke, VA 24014
Uriah B.
Job Details: 03/21/2022
Reset unit. Checked operation. Found improper voltage on L2. ; used 1 Wp8567668 (Tie) from stock
We serviced a
AMANA DRYER
Model NED5800HW0
Near Vinton, VA 24179
Chris S.
Job Details: 03/21/2022
I installed the console and checked operations. I'll operations check okay.
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/21/2022
I installed the console and checked operations. All operations check okay.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Roanoke, VA 24017
Uriah B.
Job Details: 03/21/2022
"Could not reproduce leak while in home. Cx to observe further and take pictures. Suspects drain pump. If callback, please order drain pump to have on hand. W11396717"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Roanoke, VA 24014
Chris S.
Job Details: 03/21/2022
The water supply to the unit is very slow customer will have a new water supply valve and hose installed.
We serviced a
MAYTAG DRYER
Model MED5000FW2
Near San Antonio, TX 78260
Jim G.
Job Details: 03/21/2022
I verified a open moisture sensor. ; ordrng 1 WPW10298258 (Moisture Sensor)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL00
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 03/21/2022
Upon arrival found stuck button issue, ordering both controls and blower to resolve issues. Console is OOS ; ordrng 1 W11449114 (Console) and 1 W11448961 (Acu) and 1 W11248652 (blower)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/21/2022
Tested unit. Not powering on. Found thermal fuse tripped. Reset fuse. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS06
Near Schertz, TX 78154
Chris S.
Job Details: 03/21/2022
But arrival customer does not need service.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near La Vernia, TX 78121
Daniel
Job Details: 03/21/2022
Customer reported 3-6 hour cycles of washing when turned on and at one point could not get unit to turn off. Found error code F9E2(drain problem), F8E4(float switch), and F7E2( variable speed motor failure). After testing sounded like the motor was weaker than usual and it seemed that unit was not draining with proper force. Checked for leaks and found none. Waiting for control to arrive. Ordering sump motor, float switch, and tub gasket in case there is a slow leak to the float switch. Will return when parts are available to repair. ; ordrng 1 W11460946 (Sump) and 1 W11545764 (Float switch) and 1 W11483553 (Gasket) and 1 W11561235 (Bottom door seal)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near San Antonio, TX 78214
S
Job Details: 03/21/2022
Upon arrival switched all parts orders minus the wash plate and washer. Noticed a missing screw for motor, harness ui, and encoder. Ordering those 3 parts to resolve issues with unit. ; ordrng 1 W11414312 (Harness ui) and 1 W11374900 (Encoder assembly) and 1 W10094780 (Screw for motor)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS92EC0AS04
Near Schertz, TX 78154
Chris S.
Job Details: 03/21/2022
Customer stated that they were not getting any power to the oven check breaker breaker is fine found issue to be fuse. Replaced fuse tested unit everything working properly. ; used 1 WPW10638608 (Fuse) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM01
Near Schertz, TX 78154
Chris S.
Job Details: 03/21/2022
Customer stated the refrigerator was making weird noise in the fridge part and in the freezer part. Found noises to be water valve turning onto Phillip ice maker and damper control opening and closing everything is working as design put it in diagnostic mode test and everything got no further issues.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS00
Near Boerne, TX 78006
Drew
Job Details: 03/21/2022
Upon arrival removed unit from cabinet, replaced sensor. Customer wants to have electrician come verify all the outlets behind the unit work. Rescheduling install for 3/24.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Cibolo, TX 78108
Chris S.
Job Details: 03/21/2022
Customer stated that washer was making a scraping noise but not every cycle every now and then. Found it should be coin stuck between agitator and tub coins out tested unit everything working as design.
We serviced a
WHIRLPOOL VENT HOOD
Model UXT4236ADS
Near Boerne, TX 78006
Drew
Job Details: 03/21/2022
Upon arrival found the vent hood frame separated in the left seam. Found that it is an unserviceable part. Customer said she would contact the builder to see what they can do for her due to installation issue damaging unit. Would call us back if needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/21/2022
Called tech line. Emitter and receiver working. Suggest replacing ice maker. Replaced ice maker. Good harvest. Good water fill. No further issues during testing. Job complete. Sr 7733229922.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78256
Drew
Job Details: 03/21/2022
Upon arrival called tech line spoke with Ed received Sr#7733228405 was told to order floor shims to try to get the box to flex back. Installed bushing and hinge, not charging customer per NR just get autho.; ordrng 4 4387828A (shim)s
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/21/2022
Called tech line. Suggest replacing door, hinges, and front panel. Will order parts and replace. ; ordrng 1 279659 (Panel) and 1 W11371722 (Hinge) and 1 W11376139 (Hinge) and 1 W11089309 (Door)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ
Near San Antonio, TX 78245
Jay
Job Details: 03/21/2022
Replaced socket and bulb. No lights. Harness leads are black and burned. Ordering new harness. Customer also said last night they had to unplug the microwave to get the fan to turn off. Fan did turn off today but there is a grinding noise. Ordering new fan. Unit is in warranty. ; ordrng 1 W11459357 (Main harness) and 1 W11441128 (Fan)
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XBL00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 03/21/2022
Replaced cooktop and placed on new gasket tested unit after repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Medina, TX 78055
Sebastian
Job Details: 03/21/2022
Replace the door with the dent, Freezer door was replaced new badge applied
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/21/2022
Tested unit. Adjusters are not working. Will need new adjusters. ; ordrng 1 W11551537 (Adjuster) and 1 W11551430 (Adjuster)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78213
Jim G.
Job Details: 03/21/2022
Replaced faulty filter head. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/21/2022
Installed new hinges. No further issues during testing. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Schertz, TX 78108
Chris S.
Job Details: 03/21/2022
Customer stated that dryer was not chiming. Found issue to be faulty HMI. Replaced HMI tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near La Vernia, TX 78121
Daniel
Job Details: 03/21/2022
Customer reported ice not dispensing as it should. Upon arrival found ice would dispense for about 10 seconds then completely stop dispensing. Auger motor would still be turning but metal coil inside ice bin would not turn. Called Techline to get second opinion and he had me make sure ice been was grabbing good on cabinet when inserting. I noticed the plastic white part in back of the ice bin that the auger motor grabs to was super loose. After multiple tries of insertion of ice bin our conclusion was faulty ice bin. Its more than likely too loose in the back which is causing for poor grabbing from the auger motor which is the reason for the ice not dispensing. Ordering ice bin. Will return with part to repair. SR 7733231661; ordrng 1 W11185686 (Ice bin)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Bandera, TX 78003
Sebastian
Job Details: 03/21/2022
Found the source of the leak to be the left hand front side of the door seems to be dripping under the door in the little ditch that goes across the front of the unit water is building up more so on the left side in the right hand side did my best to level out and lift unit as much as possible it does appear the back legs and lift it up much higher than they should be the whole unit should probably be lowered as a customer cannot access the buttons also found that the install was done with drywall screws did not reapply drywall screws also found that there was a third screw in the right hand side bracket that was applied and has missed catching any wood acting like a lock in not allowing me to remove the unit, Attempted to remove screw with pliers was unsuccessful instructed customer that they may have to contact their installers to properly install the unit as this seems to be a leveling issue customer also has a water softener instructed that they must cut back on the soap drastically and also use rinse aid
We serviced a
WHIRLPOOL WASHER
Model WTW8500BC0
Near San Antonio, TX 78230
Jim G.
Job Details: 03/21/2022
I verified a damaged bearings. Oil leaking from transmission.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78205
S
Job Details: 03/21/2022
Upon arrival customer stated unit would turn off a few minutes after starting the cycle. Found a faulty harness sensor. Switched out part with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM00
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/21/2022
Tested unit. Not dispensing water. Will dispense ice at this time. Will only dispense water during service mode. Found deli drawer UI damaged by corrosion. Wiring harness damaged by corrosion also. Issues caused by deli drawer. Will need new door and UI. Customer will contact if they wish to continue repairs.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78258
Jim G.
Job Details: 03/21/2022
Replaced all parts. Issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near San Antonio, TX 78245
Jay
Job Details: 03/21/2022
Replaced terminal fuse and no change. Checked voltage at p6 connector and got 104, needs to be 110. Checked voltage at terminal block. Red/black=244, red/white=124, black/white=104. Verified continuity of power chord its good. Called into techline. Spoke with Bruce and was advised its an outlet problem. Let customer know. File number 7733228304
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78260
Jim G.
Job Details: 03/21/2022
I believe the issue is at the evaporator fan although the issue is intermittent. ; schdld next appmnt for 3/25 FRI !
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2
Near China Grove, TX 78263
Daniel
Job Details: 03/21/2022
Customer reported washer taking hours to wash and never successfully completing cycle. After inspection found that unit would never spin or agitate. Called Samsung tech support and found that when unit was set to agitate/spin that error code 3c2 would pop up. Tech support had me check ohms on motor and it was giving correct ohms. Checked ohms on harness and I was getting open line on every wire. Tech support recommended I order inverter and harness. He wants me to start off with inverter then test and if it does not fix the issue then to change wire harness. Ordered parts. Will return with parts to repair.,SR 7004842376; rqstng P&A on 1 DC92-01531C (Inverter) and 1 DC93-00580B (Wire harness)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Lakehills, TX 78063
Sebastian
Job Details: 03/21/2022
Customers concern with the unit is that it always pops the breaker after the second wash load verify that the motor is not grounded and showing good resistance ordering most of the high side components along with the wiring harness for the bottom also ordering the little capacitor up at the top by the control board. Parts show back ordered; ordrng 1 W11183910 (Harness) and 1 W11033573 (Filter) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11396717 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near San Antonio, TX 78233
Jesus C.
Job Details: 03/21/2022
Customer power down due to storms. Will need to reschedule. ; schdld next appmnt for 3/24 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Antonio, TX 78245
Jay
Job Details: 03/21/2022
Replaced inlet valve. Electrical connected to valve was not connected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jay
Job Details: 03/21/2022
Installed float lever. Replaced control board. Unit working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW00
Near San Antonio, TX 78217
Daniel
Job Details: 03/21/2022
Customer reported condensation/frost in freezer. Upon arrival unit was functioning as designed. Customer stated it had just happened once and then went back to normal and has been good ever since. Checked all gaskets to make sure there were no air leaks or spacing when closing doors. All gaskets were good and both fridge and freezer section were correct temperature. Customer had no problems with any food spoiling or over freezing. Evaporator was not frozen over and all components functioning as they should. Agreed with customer that maybee door was left cracked open a bit which caused that one time condensation/frost. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78217
Garry
Job Details: 03/21/2022
Customer complaint of clicking during agitation and intermittent lid lock failure. Arrived to find stored fault code F7E5 (Shifter Fault). Visual inspection of machine drive assembly revealed badly worn Cam Assembly, Shifter, Belt, and Gearcase. Customer has declined repair and instead opted to replace unit. Job complete. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near San Antonio, TX 78259
Garry
Job Details: 03/21/2022
Customer complaint of loud noise during dispensing of water through door dispenser. Found noise to be coming from Dual Water Valve in RC. Upon attempt to replace valve, discovered I was sent out with wrong part (W11043013). Ordering correct Dual Water Valve (W11548535) to resolve customer issue. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11548535 (Dual Water Valve)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78219
Daniel
Job Details: 03/21/2022
Customer reported washer not washing or filling as it should and time fluctuating in accurately. After inspection found that washer would fill properly but would not wash correctly. Found grease under unit by gear case and stator motor. Checked for error codes and found F7E9 and F2E1 which is locked rotar and stuck UI button. Called Techline to confirm that gearcase would be the issue as i thought it would be and Techline confirmed gearcase would be the issue since I am seeing oil. Techline stated the F2E1 is a common error code caused by customer holding button too long. . Customer stated no further service needed.Sr 7733227102
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78222
Daniel
Job Details: 03/21/2022
Customer stated that fridge did good for a short time after last visit but then evaporator started to freeze up again. Called techline and ran multiple tests. Found that thermistor was good and heating element would kick on as needed. Techline stated that it was either a control or UI issue. Parts had already been ordered. Will return when parts are available to repair. SR 7733225067
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near San Antonio, TX 78242
Jay
Job Details: 03/21/2022
Customer does not have power. Rescheduled for tomorrow 3/22; schdld next appmnt for 3/22 TUE !
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model CGT9100GQ1
Near San Antonio, TX 78215
S
Job Details: 03/21/2022
Upon arrival customer stated unit would not spin and drain. Put unit into test mode and found that the drain pump works perfect but had an issue with the drive belt. Ordering 1 WPW10388418 drive belt to resolve issue. Jordan 1:26 03/21/22 commercial tech line. Also requesting a 2nd helper tech to pull unit from wall and put back. Used slider but could not budge the unit. ; ordrng 1 WPW10388418 (Drive belt)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near Rio Medina, TX 78066
Sebastian
Job Details: 03/21/2022
Sr 7733227131 drier W10805035 Spoke with techline found that the unit is producing no frost pattern whatsoever with new inverter unit is kicking on compressor is running Customer let run overnight did not cool whatsoever in the morning they then unplugged it I plugged it in and monitored it for about 30 minutes verified no frost pattern whatsoever pulling in about five amps on a hermetic compressor 134A. Compressor shows back ordered ordering both evaporators and three-way valve as a show available techline specifically wants us to stick the dryer on the low side and Hunt for leaks with nitrogen; ordrng 1 W11575001 (3way valve) and 1 W11099748 (Evap fs) and 1 W11130330 (Evap rs)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78261
Garry
Job Details: 03/21/2022
Customer complaint of constant error code display which ultimately resulted in dishwashers total failure to operate. Previous tech found faulty Console and Housing UI. Confirmed initial diagnosis and replaced Console (W11460908) and Housing UI(W11460962). Tested float switch to ensure part was not needed. Float Switch testing good. Machine functioned well through Diagnostics Cycle - ACU not needed at this time. Job complete, unit good to go. No further issues at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78253
Sebastian
Job Details: 03/21/2022
Used control to resolve issue. Right now functioning as it should. Relay on the control was bad
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS05
Near San Antonio, TX 78260
Jim G.
Job Details: 03/21/2022
Replaced all parts. Issue is resolved. Tested thoroughly.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near San Antonio, TX 78260
Jim G.
Job Details: 03/21/2022
I verified boot is needed. Rescheduled to allow time for part arrival. ; ordrng 1 W10599356 (Water valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Jim G.
Job Details: 03/21/2022
I verified loose screw in the handle. Installed stop. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 03/21/2022
My customer informed me that they were canceling the call entirely
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78233
Chris S.
Job Details: 03/21/2022
Customer stated that washer was not agitating right got error code F0E3 and F8E3. Found issue to be drain hose not properly installed and customer put too much of a load in on a cycle that isnt designed for that. Fixed all issues tested unit everything working as designed.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KCMS2055SSS-2
Near San Antonio, TX 78229
Drew
Job Details: 03/21/2022
Upon arrival door was stuck closed. Removed unit from cabinet. Disassembled the cover and found the door button was broken. Ordering door door release bracket.; ordrng 1 WP8205451 (brkt-latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78216
Garry
Job Details: 03/21/2022
Customer complaint of slight leak from front-left-bottom corner of refrigerator. Found issue to be water lines not pushed all the way into John Guess connector. If issue persists, tech will need new John Guess connector (WP2198677). Job complete, unit good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78228
Garry
Job Details: 03/21/2022
Customer complaint of knocking sound during spin cycle. Found no stored fault codes. Tested each component/cycle of unit and was unable to replicate noise. Explained theory of operation to customer and reviewed best wash practices. Did find unit ever so slightly out of level. Leveled machine. Instructed customer to record noise, and to call WP & request our return if it should happen again. Job complete, unit good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Corpus Christi, TX 78418
Adam
Job Details: 03/21/2022
Customer complaint of icemaker just stopped working. Inspection of icemaker shows it will not rotate lost home position. Replace icemaker to resolve issue; snapped 1 QuickPics
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Rockport, TX 78382
John L.
Job Details: 03/21/2022
Install seal, issue on this unit has been resolved.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Corpus Christi, TX 78404
Adam
Job Details: 03/21/2022
Customer complaint same as previous visit unit stops mid cycle randomly. Customer also states shes kept record of every time unit has failed midcycle. Inspection of unit shows no error code. Replace sump assembly control board wire harness and power cord kit to resolve issue.; ordrng 1 W11251296 (cntrl-elec) and 1 W10909945 (pump&motor) and 1 W11193071 (harns-wire) and 1 4317824 (cord-power)
We serviced a
KITCHEN AID RANGE
Model KFGG504KPS1
Near Seadrift, TX 77983
Michael
Job Details: 03/21/2022
I called and spoke with Mrs Applebee. I advised her I was running late, rescheduled for 03/28/22, requesting morning hours if possible ; schdld next appmnt for 3/28 MON !
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Victoria, TX 77901
Michael
Job Details: 03/21/2022
I explained to the customer the appliance was not under warranty, after explaining the fees, he decided not to go through with it.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77901
Michael
Job Details: 03/21/2022
Installed the drain hoses,belt,shield,cam,drain pump and gearcase. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance has no visual leaks and working normal
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Victoria, TX 77901
Michael
Job Details: 03/21/2022
F8E1 long fill/no fill, F0E3 overload, F2E1 stuck key error codes, cleared error codes. Tested the inlet valve, the cold side didnt have as good of pressure, no stuck keys on the UI. Installed inlet valve, calibrated and performed a diagnostics test, completed with no issues or error error codes, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Victoria, TX 77901
Michael
Job Details: 03/21/2022
Installed the latch, bezel and strike. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Victoria, TX 77904
Michael
Job Details: 03/21/2022
Installed the latch and inlet valve, calibrated the appliance, completed with no issues, its locking/unlocking and working properly