Near Corpus Christi, TX 78413
Adam
Job Details: 12/15/2020
ICEMAKER KITCHENAID KUIX505ESS2 Customer complaint of loud noise and then stopped producing ice. Running unit through diagnostic shows step eight compressor and fan not activating/cooling plate. All other functions work as designed. Replace compressor and grid cutter to resolve issue. Noticeable broken/failed grid cutter. Job will require two count. Job will also require sealed system technician.; ordrng 1 W10200037 (drier-tube) and 1 W10536005 (compressor) and 1 W10783275 (grid-cuttr)
Near Sinton, TX 78387
John L.
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5000DW3 "Ran diagnostics, got one code F8E1 long fill. Tested valves on unit, valves are functioning. Found an issue with drain line, drain line was position to low. Repositioned drain line, tested. Unit does not go into wash cycle, unit will only fill up with water and sit there. Will need to replace control board to resolve this issue. Customer did not have receipt at this time to show proof of purchase, customer did have a credit card statement showing date of purchase. Advise customer to obtain actual receipt so that unit can be placed under warranty. Customer will have receipt ready upon return visit.; ordrng 1 W11386637 (Control)"
Near Refugio, TX 78377
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Inspected unit, ran tests. Issue with compressor, rough start. Unit runs steadily after awhile, but no cool. No frost on evaporator. Also rear section at auger motor has rusted out and will need to be replaced as well.; ordrng 1 W11322225 (Compressor) and 1 2188822 (evaporator) and 1 W10884561 (Motor) and 1 W11209883 (Bracket) and 1 W10169511 (auger mtr coupling)"
Near Portland, TX 78374
John L.
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW4 "Ran diagnostics got code, F9E1 long drain, F8E6 water hazard. Ran test on components, valves look to be functioning but hot side a little less than optimal. Ran test on drain pump, drain pump powers on but no spin. No obstruction in impeller, impeller blades are hard to turn. Will need to replace drain pump to resolve issue.; ordrng 1 W10727777 (pump-water)"
Near Ingleside, TX 78362
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Inspected unit, tried jumping icemaker. Icemaker started rotation, then got hung up mid way through. Icemaker will need to be replaced to resolve.; rqstng P&A on 1 WPW10300022 (icemaker) and 1 W11355295 (Separator)"
Near Aransas Pass, TX 78336
John L.
Job Details: 12/15/2020
OVEN WHIRLPOOL WFE525S0HV0 "F6E1 no code description, ran unit to gauge temperature. Found unit off by 90 degrees. Bad sensor most likely cause as it is not reading temperatures correctly. Replace sensor to resolve.; ordrng 1 W10181986 (sensor)"
Near Corpus Christi, TX 78415
Adam
Job Details: 12/15/2020
DRYER WHIRLPOOL MED7230HW1 Customer complaint of noise during operation. Inspection of unit shows blower wheel has crack which in turn is hitting the housing on every rotation. Replace motor and blower wheel to resolve issue; ordrng 1 697772 (blower wheel) and 1 W10396028 (motor-drve)
Near Aransas Pass, TX 78336
John L.
Job Details: 12/15/2020
OVEN WHIRLPOOL WFE525S0HV0 "F6E1 no code description, ran unit to gauge temperature. Found unit off by 90 degrees. Bad sensor most likely cause as it is not reading temperatures correctly. Replace sensor to resolve.; ordrng 1 W10181986 (sensor)"
Near Kingsville, TX 78363
Adam
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5000DW1 Customer complaint of unit stopping mid cycle. Unable to pull diagnostic from unit control board unresponsive. Create a note stating they have pre-ordered control to resolve this issue. Confirm that order to resolve issue; schdld next appmnt for 12/15 TUE !
Near Riviera, TX 78379
Adam
Job Details: 12/15/2020
DISHWASHER KITCHENAID KDTE204EPA4 Customer complaint of unable to select cycle will always stay on normal. Running unit through diagnostics shows all functions work as designed but even after diagnostic test was run in panel shut off normal cycle light stayed lit. Also unable to select different cycles. Replace sensor control and interface to resolve issue. Checking part availability on distributor shows none in stock unable to provide customer with return date for installation. I did advise customer ticket would be left open and company would reach out to reschedule installation for when components were in hand.; ordrng 1 W10723295 (sensor) and 1 W10902005 (cntrl-elec) and 1 W10905432 (panel-cntl)
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW4 "Installed new console, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is powering on and working normal"
Near Portland, TX 78374
John L.
Job Details: 12/15/2020
DRYER AMANA NED4655EW1 "Inspected unit, unit is getting proper voltage. Element is not powering on, no heat. Check components, element will need to be replaced as well as thermostats to resolve this issue.; ordrng 1 W10724237 (element) and 1 3977767 (thermostat 221 deg) and 1 3977393 (thermal cut-off) and 1 3387134 (thermostat)"
Near Corpus Christi, TX 78410
John L.
Job Details: 12/15/2020
DRYER AMANA NED4655EW0 "Inspected unit, thermal fuse has gone out as well as element. Thermostats also damaged due to lint build up shorting out components. Door does not latch and handle broken. Replace these components to resolve issues.; ordrng 1 W10724237 (element) and 1 3977767 (thermostat 221 deg) and 1 3977393 (thermal cut-off) and 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 W10610880 (catch) and 1 3403431 (door strike) and 1 W10549552 (handle) and 1 W10436308 (timer)"
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Installed new ice maker, unplugged the appliance for 5 minutes, plugged appliance back in, tested the ice maker, it’s rotating properly and calling for water, the ice maker is working normal and showing it past."
Near Corpus Christi, TX 78415
John L.
Job Details: 12/15/2020
DRYER MAYTAG MEDX655DW1 "Inspected unit, found issue to be with thermostats. Also light socket fried will need to replace this as well. Ordering components to resolve these issues.; ordrng 1 W10214261 (socket) and 1 8318268 (thermostat,internal) and 1 3977393 (thermal cut-off) and 1 3406124 (bulb) and 1 3977767 (thermostat 221 deg)"
Near Port Lavaca, TX 77979
Michael
Job Details: 12/15/2020
WASHER MAYTAG MHW5500FW0 "F3E1 error code per customer F9E1, F5E2, F3E1, F8E3, cleared the error codes. The appliance was allowing me selections. Unplugged the appliance and plugged it back in, the control looks good, all connections are good, ran a diagnostics test completed with no issues or error codes, I went ahead and changed out the water level switch. Called and spoke with tech line SR 7729458882 and told them all I’d done and the error codes on arrival, said if the automatic test completed with no issues or error codes the appliance is working normal. He said it was probably over suds that caused the issue, otherwise the appliance is working normal, explained that to the customer"
Near Premont, TX 78375
Adam
Job Details: 12/15/2020
WASHER AMANA NTW4516FW3 Installed components calibrated unit ran verification cycle. During reassembling of machine I did check water pressure/volume from home to machine is extremely low customer experience no wash or wet loads because of water pressure. I did advise that is not an issue with the unit itself it would be something
Near Corpus Christi, TX 78414
John L.
Job Details: 12/15/2020
DRYER WHIRLPOOL WED92HEFC0 "While installing components, found an issue with mount for motor. Makes noise strong clicking sound when removed, tried making adjustments but did not help. Will need to replace motor base and clips to resolve this issue.; ordrng 1 W10242878 (base) and 2 W10121316 (motor clamp)s"
Near Alice, TX 78332
Adam
Job Details: 12/15/2020
FREEZER WHIRLPOOL WSZ57L18DM03 Inspection of unit shows Control board not always responding to diagnostic commands. Customer does have video of all lights on control flashing. Replaced control to resolve issue. After installing new control tested all components separately no issues found. Issue resolved
Near Corpus Christi, TX 78418
Michael
Job Details: 12/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Pulled out the appliance with appliance dolly, took the top covers off to replace the electronic control, wrong con, it does show that model number on the search, got the part number off the old control and ordered part. Installed the console, no longer has F6E4 error code, but the microwave won’t start up, sounds like a bad relay on the control, rescheduled customer ; ordrng 1 W11325603 (ELECTRONIC CONTROL )"
Near Corpus Christi, TX 78405
Michael
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Appliance is leaking and ice maker not making ice and LED lights aren’t working per customer. No visual leaks, water dispenser is working normal, good water pressure on both dispenser and ice maker which is rotating and calling for water. The temperature was lower than normal in the freezer, knob setting was at cold which would cause things to defrost possibly causing water leak from inside the FC. Lowered temperature to 4 in the FC, advised the customer to allow the temperature to get colder and it should start making ice. Unplugged the appliance for 5 minutes and plugged back in, the lights didn’t reset, ordered lights to resolve the issue and rescheduled the customer ; ordrng 2 WPW10515057 (light)s and 1 WPW10515058 (light)"
Near Portland, TX 78374
John L.
Job Details: 12/15/2020
DRYER AMANA NED4655EW1 "Inspected unit, unit is getting proper voltage. Element is not powering on, no heat. Check components, element will need to be replaced as well as thermostats to resolve this issue.; ordrng 1 W10724237 (element) and 1 3977767 (thermostat 221 deg) and 1 3977393 (thermal cut-off) and 1 3387134 (thermostat)"
Near Corpus Christi, TX 78414
Michael
Job Details: 12/15/2020
DRYER MAYTAG MED7230HW0 "The tone on the buttons isn’t working. Went into diagnostics to the audio tone test, it wouldn’t allow me to make adjustments. I called whirlpool tech line and spoke with JK SR7729469652 to confirm I was doing it correctly, he said yes and had me do it again, it didn’t work, said to replace the UI, ordered part and rescheduled customer ; ordrng 1 W11413567 (PANEL CONTROL)"
Near Port Aransas, TX 78373
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Inspected unit, ran test on icemaker. Icemaker has function and calls for water, no water dispenses. No kinks, issue with valve as they power on but do not dispense water.; ordrng 1 W10179146 (water inlet valve)"
Near Portland, TX 78374
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM "Inspected unit, unit had no cooling functions. Fans not on nor compressor. Put unit into service mode, and tested components. Fans would not come on, compressor came on. Powered down unit, and powered up. Tested components again, fans now functioning. Ran test 4, unit went through test and verified that unit was flowing air and cooling. Issue resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 12/15/2020
RANGE WHIRLPOOL JES9800CAS00 "Inspected unit, touchpad on unit not working. Control panel will need to be replaced to resolve this issue, customer is holding off on repair to make a decision whether or not to have unit repaired. Put hold on port order until customer calls back and confirms that they will go through with repair. order following part if customer calls back for repair, part number W10314417 (Control panel)"
Near Corpus Christi, TX 78412
John L.
Job Details: 12/15/2020
MICROWAVE AMANA AMV2307PFW "Install components that were received, tested unit after installation. Unit is functioning without issue. Issue has been resolved"
Near Corpus Christi, TX 78410
John L.
Job Details: 12/15/2020
REFRIGERATOR MAYTAG MSB27C2XAM00 "Installed components, tested after installation. Unit is no longer chattering, issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
MICROWAVE JENN-AIR JMDFS30HL "There was no answer enroute to location, left vm, no return call, called when arrived, went steady to vm, waited 10 minutes no return call, this location is gated, no gate code, the customer need to reschedule ; saved tckt"
Near Kingsville, TX 78363
Adam
Job Details: 12/15/2020
DISHWASHER MAYTAG MDB8959SKB0 Use Apple Maps for this location. Customer states they were getting error code FHE for which comes back as float switch. While putting unit into diagnostic control board would just die no lights no response no cycles being tested. But trying to run regular normal cycle results in response from control board but no water entering unit. Replaced float switch water valve and control to resolve issue.; ordrng 1 W11036170 (FLOATSWITCH) and 1 W11289893 (WATER VALUE ) and 1 W11348053 (CONTROL )
Near Victoria, TX 77905
Michael
Job Details: 12/15/2020
DISHWASHER MAYTAG MDB8989SHB0 "I didn’t have the parts on me, confirmed the inlet valve is activating but no water, I ordered both the control and inlet valve, the parts were not with. The customer will need to be reschedule when parts are received ; O-emld tckt"
Near Port Aransas, TX 78373
John L.
Job Details: 12/15/2020
ICEMAKER WHIRLPOOL GI15NDXZS2 "Inspected unit, ran tests, found issue with valve. Valve slowly dispensing water into reservoir unit times out and starts ice making process. Replace valves and pump to resolve.; ordrng 1 W10217918 (water valve) and 1 W10747426 (pump)"
Near Corpus Christi, TX 78414
Adam
Job Details: 12/15/2020
REFRIGERATOR AMANA ART308FFDM06 Make sure drain line was open steam cleaned and then tested with cup of water is free-flowing. Replaced components tested unit issue resolved
Near Corpus Christi, TX 78415
Adam
Job Details: 12/15/2020
DRYER MAYTAG MEDC215EW1 Customer complaint of long drive times. Inspection of unit shows proper temperatures and excellent voltage. Customer has recently however changed exhaust hose and exhaust vent for outside of home. I did advise customer That proper installation of both of those products are important for airflow of the dryer airflow equals dry time. Advise customer on correct position of hose. Issues on
Near Robstown, TX 78380
Adam
Job Details: 12/15/2020
WASHER WHIRLPOOL WFW72HEDW0 Install component ran test cycle issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 12/15/2020
WASHER WHIRLPOOL WETLV27FW0 "Inspected unit, foundation to be with rollers and shafts. These components are no longer running smoothly and this is causing vibration when driving is spinning. Replace these components to resolve these issues.; ordrng 2 W10359271 (support roller shaft)s and 2 W10359272 (support roller shaft)s and 4 W10314171 (drum support roller)s and 1 W10131364 (belt,drive) and 1 W10468057 (pulley-idr)"
Near Alice, TX 78332
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWB765FW3 Visual inspection of unit shows obvious broken/field pinch point on left-hand side of washer lid. Replace the lid with Priya did part. Issue resolved
Near Kingsville, TX 78363
John L.
Job Details: 12/15/2020
DRYER WHIRLPOOL WED4950HW0 "Inspected unit, try to run unit. Unit would not run checked unit for voltage at outlet and at rear of unit. Unit is receiving proper voltage, 120v at both legs. Tested for voltage again, Power load is called for there is a drop in voltage from outlet. These findings point to issue with home wiring camera issue is not with dryer."
Near Sinton, TX 78387
Michael
Job Details: 12/15/2020
WASHER AMANA NTW4516FW3 "Not completing the cycle per customer. F8E1 error code, cleared error code, tested the inlet valve, cold side has no water pressure, unplugged the appliance and removed the inlet valve, it was clogged up, installed new one from truck stock I kept from job 21724. Calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal. This is on well water, advised the customer to get screens for the hoses, or have a filter installed."
Near Corpus Christi, TX 78417
Michael
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5000DW3 "It didn’t complete the wash cycle per customer. I plugged the appliance in and it was stuck on drain, held the start button to shut it off, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, also tested the the spin cycle on manual test, the appliance is working normal"
Near Corpus Christi, TX 78415
Michael
Job Details: 12/15/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Ice is coming out smaller than usual per customer. This is a separate issue than before. Tested the water dispenser, low water pressure, tested the ice maker, it’s rotating properly and calling for water. Turned the water off and removed the hose from the inlet valve, turned the valve on, good house pressure, removed the water filter, there is good water pressure coming out of the dispensing, advised the customer to replace the water filter, gave part number W10735398, the appliance is working normal"
Near Corpus Christi, TX 78414
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVW7230HW0 "The appliance would sometimes complete the wash, sometimes not. F0E3, F7E4 error codes, cleared error codes calibrated and performed a diagnostics test, completed with no issues or error codes. Looked at the drain hose and found it wasn’t inserted properly, corrected the problem and zip tied it, the appliance is working normal"
Near Port Aransas, TX 78373
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 "Installed new icemaker, verified that icemaker was getting water and ice making process has begun. Issue has been resolved."
Near Corpus Christi, TX 78404
Michael
Job Details: 12/15/2020
DRYER MAYTAG MED6630HW1 "On arrival the appliance wouldn’t power on, per customer, would work on and off. Tested voltage at the wall outlet, couldn’t get 110VAC on either leg, tested at the appliance, not getting 110 on L2. Advised the customer he would need to correct the electrical problem with someone qualified, should correct the appliance issue, if not to call us back, left magnet"
Near Alice, TX 78332
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL GAFZ30FDGB00 "Installed compressor and components, vacuumed and charged unit to proper levels. Unit is holding charge, and unit is cooling. Issue has been resolved."
Near Corpus Christi, TX 78405
John L.
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5000DW3 "F1E1 main motor fault, F7E5 shifter fault. Inspected under unit, found signs of oil. Gearcase seal has been compromised, this is causing drum to spin roughly and putting strain on motor. Will need to replace these components to resolve.; ordrng 1 W10870913 (gearcase) and 1 W10623547 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator)"
Near Goliad, TX 77963
Michael
Job Details: 12/15/2020
DRYER MAYTAG MED5630HC1 "Installed parts ordered, the appliance is heating and working normal. Elderly couple, no email"
Near Corpus Christi, TX 78414
Adam
Job Details: 12/15/2020
DISHWASHER KITCHEN AID KDTM354DSS4 Arrived at customers location preparing to install component open sealed box with correct part number job number and name to find out part that was in box was mispackaged I’m assuming because it was a timer for an older washing machine not a soap dispenser for this product. Re-ordering soap dispenser to resolve issue.; ordrng 1 W10620296 (detergent dispenser)
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWC565FW2 "Customer says she hears a loud noise when the spin cycle is coming to a stop. Tested the spin cycle on manual test twice, no abnormal noises. Calibrated and performed a diagnostics test, completed with no issues or error codes, no abnormal noises. Customer insisted there is a loud noise, I went ahead and put some towels in to have some weight and ran a rinse and spin cycle, completed with no issues or loud noises, the appliance is working normal, elderly lady, no email."
Near Corpus Christi, TX 78413
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW3 Install components calibrated unit ran verification cycle issue resolved
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
DISHWASHER KITCHEN AID KDPM604KBS0 "Installed new drain pump, ran a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed new dispenser, ran diagnostics, didn’t show any leaks, appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
DRYER MAYTAG MEDC465HW0 "The appliance isn’t powering on per customer. Tested the wall outlet and at the appliance, I’m not getting 220 VAC, I went ahead and checked the fuse, fuse and thermostat are good. The customer wanted me to sell him the thermal fuse, charged for the fuse and SCF total; used 1 WP3392519 (FUSE) from stock"
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
DRYER MAYTAG MEDC215EW1 "Clothes are getting torn per customer. Found the vent at the bottom of heater box had some sharp edges. I was able to smooth them out to resolve the issue, the appliance is working normal"
Near Inez, TX 77968
Michael
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW6120HC0 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
Near Corpus Christi, TX 78414
Adam
Job Details: 12/15/2020
DISHWASHER MAYTAG MDB9959SKZ0 Sr#7729212173. After installing control board decided to test unit after several tests all which showed wash motor heater in good working order and proper voltage to unit call tech line to troubleshoot situation. After going Numerous test several of which I tested myself tech line suggested replacing float switch and wiring harness for unit. SR number above. Ordering wire harness and float switch to resolve issue. ; ordrng 1 W11036170 (FLOAT SWITCH ) and 1 W11344507 (HARNESS ) and 1 W11348055 (CONTROL )
Near Corpus Christi, TX 78414
Adam
Job Details: 12/15/2020
DRYER MAYTAG MEDC465HW0 Inspection of unit shows good voltage but will not heat or spin. Replace thermal fuse from truck stock to resolve issue. Issue resolved; used 1 WP3392519 (FUSE) from stock
Near Corpus Christi, TX 78418
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Inspected unit, customer explained issues that was going on with unit. Uniform in frost in freezer compartment. Issues with slides, slides do not glide and have a lot of resistance was trying to close. This is leaving gaps around freezer door which is allowing unit to ice up in. Also issue with gasket around freezer door, this will have to be replaced as well to resolve issues.; ordrng 2 W10860513 (slide)s and 1 W10443320 (gasket-fip)"
Near Ingleside, TX 78362
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed new icemaker, tested after installation.. Icemaker now functioning and issue has been resolved"
Near Inez, TX 77968
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW0 "Won’t power on per customers. F6E2 error code, cleared error code and tried to go into diagnostics, wouldn’t allow me any selections and error code popped back up, need to order the console and reschedule the customer when the part comes in; O-emld tckt"
Near Ingleside, TX 78362
John L.
Job Details: 12/15/2020
WASHER MAYTAG MVW7230HW0 "Replace control, re-calibrated and tested unit multiple times. You had passed test multiple times.. Unit is running as designed, issue has been resolved."
Near George West, TX 78022
Adam
Job Details: 12/15/2020
RANGE KITCHEN AID KSIB900ESS0 Installed components tested unit issue resolved. Oven heats faster and evenly. Issue resolved
Near Corpus Christi, TX 78410
Adam
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Tried to call customer on both phone numbers one phone number never connects the other phone number says mailbox is full. Driving to location now should be there just after 12 PM. Arrived at customers location installed components and tested unit all fans work all thermostats work door switches responsive icemaker in good condition and working unit is producing water. Issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW4816FW2 Customer complaint of unit leaking. Inspection of unit shows no water stains spots or standing puddles of water on under or in machine. Customer states unit only will leak during drain cycle. Inspection of drain hose shows customer has no air gap also is tied into about 10 or 15 feet of hose that runs off into the yard. During my testing of drain cycle Water started to backfill into the home. Advise customer she would have to change the way unit is draining. Advise customer that unit will need an air gap also machine is not designed to push that much water through a hose into a yard. I don’t I think customer believes what I was telling them. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "The door isn’t closing properly per customer. The door cam is missing from the bottom right of the door causing the door to lock up when it’s opened, the door has to be lifted to close the door, ordered part to resolve issue , the gasket is sealing properly ; ordrng 1 WPW10470155 (cam-door)"
Near Aransas Pass, TX 78336
John L.
Job Details: 12/15/2020
WASHER AMANA NTW4516FW3 "Ran diagnostics got F9E1 long drain, F2E1 stuck key, F8E1 long fill. Found issue to be with control board, replaced board and re-calibrated unit. Unit is now functioning and error codes no longer displaying issue has been resolved."
Near George West, TX 78022
Adam
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL GYE22HSKKSS Arrived at location customer has complaint of unit not making ice and maybe leaking water. Unit customer is talking about is in fact a brand new under Manufacturing warranty LG refrigerator. Unfortunately myself and the company do not work on LG products under a manufacturing warranty. AIG or Best Buy whoever set appointment needs to be billed accordingly. Technician did take time to come to location and speak with customer to find out what exactly was going on. Issue resolved.
Near Corpus Christi, TX 78410
John L.
Job Details: 12/15/2020
WASHER MAYTAG MVW7230HW0 "Ran diagnostics on unit, F0E7 Load detected in cleaner wash. Cleared out code re-calibrated unit and ran a test cycle. Same code returned camera when examining control board and UA panel found issue. You are a panel has short as well as control board, A few small ants responsible for short. Replace both board and UA panel to resolve issue.; ordrng 1 W11266006 (Control) and 1 W11130429 (Facsia)"
Near Seadrift, TX 77983
John L.
Job Details: 12/15/2020
RANGE JENN-AIR JGRP548HL00 "Installed new board, checked unit after installation. Unit no longer flushing out area codes or chimes. Issue has been resolved."
Near George West, TX 78022
Adam
Job Details: 12/15/2020
REFRIGERATOR FRIGIDAIRE FFFH20F20WC Call customer before arrival to confirm several points on the unit customer did state that the unit is out of warranty but when I moved onto pricing customer said he was quoted 138+ tax for diagnostic and also that we would be bringing a fan with us. I did instruct customer that the price will not be 138 because he is so far out of area that it would be 160+ tax customer didn’t like the idea but continue to talk about the unit saying woman who spoke with said we would be bringing a fan with us at that point I inform customer we do not have a fan with us this would be for diagnostic purposes only. Customer told me to go F myself. I told the customer have a merry Christmas and hung up the phone.
Near Port Lavaca, TX 77979
Michael
Job Details: 12/15/2020
DRYER MAYTAG MEDC465HW0 "Not heating per customer. Ran the appliance, not heating, Voltage is good at the wall outlet and appliance, removed the back cover, checked the thermostats and heat element, all checks out, ordered the motor and rescheduled customer ; ordrng 1 279827 (motor!dryer)"
Near Alice, TX 78332
Adam
Job Details: 12/15/2020
DRYER AMANA NED4655EW1 Install components tested unit issue resolved
Near Alice, TX 78332
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWC415EW Customer complaint of no response from unit. Inspection of unit shows strike was pushed back in the opposite direction which is not allowing unit to enter wash cycle. Reposition strike issue resolved
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWC565FW2 "Customer says she hears a loud noise when the spin cycle is coming to a stop. Tested the spin cycle on manual test twice, no abnormal noises. Calibrated and performed a diagnostics test, completed with no issues or error codes, no abnormal noises. Customer insisted there is a loud noise, I went ahead and put some towels in to have some weight and ran a rinse and spin cycle, completed with no issues or loud noises, the appliance is working normal, elderly lady, no email."
Near Aransas Pass, TX 78336
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Installed component, icemaker started turning and water was dispensed into icemaker. Issue has been resolved."
Near Port Lavaca, TX 77979
Michael
Job Details: 12/15/2020
RANGE KITCHENAID KFED500ESS02 "Wrong cooktop, also the rear middle element and the front right element are not working, reordered the cooktop and the elements and rescheduled the customer.; rqstng P&A on 1 W10780927 (cooktop) and 1 WP9762851 (elmnt-surf) and 1 WPW10251108 (elmnt-surf)"
Near Falfurrias, TX 78355
Adam
Job Details: 12/15/2020
DRYER AMANA NED4655EW1 Inspection of unit shows that timer has in fact gone out. After replacing timer and testing voltage read to ground 120 black ground 120 red to black 40. Informed customer that issue would be with the electrical and not the unit itself. Also a strong possibility they are running multiple appliances off of same breaker. Issue resolved
Near Orange Grove, TX 78372
Adam
Job Details: 12/15/2020
RANGE KITCHENAID KFDC506JPA00 Customer complained of left hand back burner striking repeatedly but never lighting. Inspection of unit shows Igniter was out of place/didn’t re-position the igniter cleaned component tested unit issue resolved.
Near Alice, TX 78332
Adam
Job Details: 12/15/2020
RANGE AMANA AER6303MFB2 Install components tested unit issue resolved
Near Portland, TX 78374
Michael
Job Details: 12/15/2020
DRYER MAYTAG MEDC465HW0 "Making loud noise per customer. Called and spoke with Johnathan at RAC to confirm purchase date, it is still under manufacturer warranty. Ran the appliance, making a squeaking noise, unplugged the appliance and removed the front panel, the back left roller is starting to lock up, installed dryer kit from truck stock, plugged the appliance in and ran it, no longer making the noise, the appliance is heating working normal ; used 1 4392065 (DRYER KIT) from stock"
Near Corpus Christi, TX 78414
John L.
Job Details: 12/15/2020
WASHER MAYTAG MVWB765FW "Run diagnostics, got two codes. F5E4 Lid not open between cycle F7E9 locked rotor. Cleared codes out, and ran test on components. Lid lock has function, motor is running a bit rough. Sounds like a possible issue with gear case or stator. After testing and recalibration, lid code returned. May be a possible issue with control board or lead luck. Ordering components to resolve these issues.; rqstng P&A on 1 W10787878 (latch) and 1 W11183368 (cntrl-elec) and 1 W10897050 (stator) and 1 W11134159 (gearcase) and 1 W10447975 (slider) and 1 W10897040 (rotor)"
Near Odem, TX 78370
Michael
Job Details: 12/15/2020
WASHER AMANA NTW4605EW0 "Won’t complete the wash cycle per customer especially on bulk cycle. F9E1, F0E2, F2E1 error codes, cleared error codes, activated all the functions on manual test, all are working normal. Calibrated and performed an automatic diagnostics test, completed with no issues or error codes, although the water is draining too slow which would explain why there is a long drain error code and not allow it to spin because the appliance still had water in the tub, looked at the drain hose and saw it was inserted into a drain line that is a 1” pipe, taped off and clamped, advised the customer the drain line is too small not allowing it to breathe or let the water out fast enough, should be a 2” drain line and possible obstruction, the appliance is spinning and working properly"
Near Robstown, TX 78380
Adam
Job Details: 12/15/2020
WASHER AMANA NTW4755EW0 Inspection of unit shows agitator free spinning from gear case also looks like basket has moved from hub. Will need to replace in her basket agitator gear case capacitor actuator cam and belts resolve issue; rqstng P&A on 6 8533953 (screw)s and 1 W10003790 (screw) and 1 W10006384 (belt) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10521298 (spin basket) and 1 W10625046 (capacitor) and 1 W10680215 (washplate) and 1 W10680216 (agitator) and 1 W10795113 (gearcase)
Near Portland, TX 78374
Michael
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5100HC0 "Takes too long to dry per customer. F2E1, F3E2 error codes, cleared error codes and ran diagnostics, the appliance is heating and working normal, has good airflow, after the diagnostics test, I went back into the fault history, none came backup, unplugged the appliance for 5 minutes and plugged it back to reset it. Ran the appliance on different settings, and rechecked the fault history, no error codes, the appliance is heating properly."
Near Aransas Pass, TX 78336
Michael
Job Details: 12/15/2020
WASHER AMANA NTW4516FW3 "Won’t spin per customer, error codes F8E1, F7E5, cleared error codes and tested the agitation and spin cycles and lid lock on manual, all checks out, no hook up for the washer at this location, therefore couldn’t test the inlet valve for water pressure, although both cold and hot side are activating on manual. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Corpus Christi, TX 78415
John L.
Job Details: 12/15/2020
WASHER AMANA NFW5800HW0 "Inspected unit, ran test cycle to determine where leak may be originating from. No leaks within unit, did notice that cold side had a slow drip that did increase when unit called for water. Readjusted hose, drip seems to have stopped. Issue may be resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Installed components, checked for airflow after installation. Unit is now circulating air in refrigerator section. Issue has been resolved"
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
RANGE AMANA ACR4303MFB3 "No power to the control, oven doesn’t work per customer. Removed the cover to the block terminal and found the connectors to the black wires were burnt off, made repairs at the harness, installed new connectors and put back together, plugged the appliance in and F1E0 error code appeared, installed new control, the appliance is heating and working normal"
Near Kingsville, TX 78363
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWC465HW2 Inspection of unit shows agitator broken off of gear case. Unable to separate wash plate from gear case. Will need to replace gear case wash plate actuator capacitor clutch and belt to resolve issue. Will not be scheduling return date pending when all parts are available; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680219 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870912 (gearcase) and 1 W11121786 (screw)
Near Corpus Christi, TX 78415
John L.
Job Details: 12/15/2020
WASHER AMANA NTW4516FW3 "Installed suspension rods, issue has been resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5000DW3 Customer complaint of oil leaking from under unit. Physical inspection shows gearcase losing oil. All components under unit saturated with gear case oil. Will need to replace gear case actuator capacitor clutch and belt as well as agitator and wash plate to resolve issue. Customer states product is less than a month old and will be contacting retailer. Have not scheduled return visit pending all parts arrival. When job is scheduled it will require a 2 count.; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10834890 (washplate) and 1 W10870913 (gearcase) and 1 W11162561 (Capacitor) and 1 W11284133 (RETAINER)
Near Victoria, TX 77905
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVW7230HW0 "Screeching noise per customer at the end of the spin cycle. F0E3, cleared error code. The customer already had a load in the washer, which was on drain and spin, I let it complete, at the end of the spin cycle when gearing down it made a noise and stopped right away and completed the cycle but it wouldn’t unlock, I canceled it and the display stayed on canceling and still would unlock the lid, unplugged the appliance for 60 seconds and plugged back in, it unlocked. Emptied the washer and went into diagnostics, no error codes, calibrated the unit and tested the high spin cycle on manual test, heard the noise and error code F6E3 popped up and it shut off. I looked underneath and found the bolt to the rotor motor was missing, found the bolt, no damage, put screw back in place with my drill, held in place, ran the night speed spin cycle again, no longer has the noise and didn’t give an error code, calibrated the appliance again and ran an automatic diagnostics t
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW4 "Not powering on per customer. I plugged the appliance in and able to get into diagnostics, F6E2, F6E3, F2E1 error codes, cleared error codes, unable to do anything else, installed new console, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW5 "Installed new lid, the lid lock and appliance are working normal, cleared error codes and calibrated the appliance"
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWC415EW2 "Won’t stop filling per customer. Went into diagnostics, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, started a normal wash cycle, the valve shut off and started agitating, the water level and appliance are working normal at this time, collected SCF "
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
DRYER MAYTAG MEDC215EW1 "Takes too long to dry per customer. Turned the appliance on, it’s heating properly, checked the vent outside, no airflow. Pulled the appliance out and checked vent again, getting, good airflow, the vent hose was being smashed when pushed back, made adjustments and leveled the appliance, the appliance has good airflow, heating and working normal"
Near Victoria, TX 77905
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVW7232HW0 "Not getting enough water on the towel cycle per customer. Went into diagnostics, no fault codes, calibrated the appliance since the console was replaced and ran a diagnostics test, completed with no issues. Had a customer start a wash cycle with towels on the towel setting, the appliance is working normal at this time"
Near Inez, TX 77968
Michael
Job Details: 12/15/2020
DRYER WHIRLPOOL WED8500DC4 "Making a screeching noise, removed the front panel, 2 of the wheels and the I’d,Sr were starting to lock up, installed a dryer kit, tested the appliance, it’s longer making the noise, put the appliance back together, plugged the appliance in and tested it again, the appliance is no longer making the noise and working normal ; used 1 4392067 (DRYER KIT) from stock"
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
DISHWASHER AMANA ADB1400AGB0 "Not operating per customer. The appliance powered on , there were no error codes, ran a diagnostics test, it shut down during the drain cycle, there was water in the DW, removed water with shop vac, shut off the appliance and turned off the breaker, installed new drain pump from truck stock, also found the drain hose laying at the bottom of the cabinet, rerouted the hose. Ran a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal.; used 1 w10876537 (PUMP DRAIN) from stock"
Near Corpus Christi, TX 78418
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW5 Install component calibrated unit ran verification cycle issue resolved