We serviced a
MAYTAG REFRIGERATOR
Model MFT2776DEM00
Near San Antonio, TX 78232
Jim G.
Job Details: 01/26/2022
I verified a faulty compressor. The amp draw was at 2.5A and was audibly failing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/26/2022
Our customer has had a problem with the refrigerator making noise during ice maker fill ever since they had some plumbing work done on their home in connection to pipe rout no and a water heater. I ran all loads that made noise including the ice maker water fill. It did not replicate. I checked the water pressure with filter in and filter out. The water pressure is a little on the high side but within specifications. I used a Whirlpool Zip tie WPW10339879 to secure the water lines better against the unit. The door handle was loose so I tightened it as well. We decided to pull the unit out slightly for a couple days to see if this solves the problem. If it does we know that the water line is bumping against the wall. I recommend hav.I got the plumber back out to check the lines. And asked them to take a audio/video of the sound idealizing behind the refrigerator or where they are hearing the sound. All temperature are fine and all loads functioning as designed.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430DS02
Near Helotes, TX 78023
Sebastian
Job Details: 01/26/2022
Customers complaints our temperature is not holding the touchpad error code and the fan in the convection rattling after some use. Verify calibration is off by 20 points made adjustment after getting high and low values customer to try to bake after adjustment to see if this is resolve the temperature issue Consol has already been ordered to resolve touchpad issue adding in control and sensor just in case temperature issue is still present.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Universal City, TX 78148
Chris S.
Job Details: 01/26/2022
Customer stated that theres a recall on heating element and want it replaced. Replaced heating element tested unit everything everything working as design
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH2175XVS4
Near San Antonio, TX 78230
Jim G.
Job Details: 01/26/2022
Replaced faulty switch.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78230
Shawn W.
Job Details: 01/26/2022
Our customer had not had a problem with the lights since our last conversation after my repair. We believe that the switch stuck a few tones because I had it open for a time during the repair. Job complete.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS3
Near Helotes, TX 78023
Sebastian
Job Details: 01/26/2022
Found a glass cooktop to be cracked unit was called in within a 30 day. Changed out good to go
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776DEM00
Near San Antonio, TX 78232
Jim G.
Job Details: 01/26/2022
I verified a faulty compressor. The amp draw was at 2.5A and was audibly failing.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Boerne, TX 78006
Drew
Job Details: 01/26/2022
Upon arrival found the water pad to be sticking. Removed dispenser ui. The pad was faulty due to spring. Replaced and it resolved the issue. If issue pops back up again replace the valve and dispenser ui. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Antonio, TX 78247
Chris S.
Job Details: 01/26/2022
Went to change gaskets on both doors found the molding holding the gaskets are defective ordering door assemblies to fix issue.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS31ES0JS
Near Cibolo, TX 78108
Chris S.
Job Details: 01/26/2022
Replaced control board. Wasnt able to test unit due to oven being hardwired to the wall electricians had to undo junction box customer stated that theyre OK with having part put in and testing it later and if any further issues they will go back.
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near San Antonio, TX 78258
Jim G.
Job Details: 01/26/2022
Replaced a faulty heating element and ui limit thermostat. Unit tested properly issue is resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Boerne, TX 78006
Drew
Job Details: 01/26/2022
Found wiring issue internally inside the door. Ordering new door to resolve issue. Rescheduling ice maker in case new door does not come with it. Rescheduling harness and valve.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near San Antonio, TX 78253
Jay
Job Details: 01/26/2022
Codes f8e1, long fill, f0e3 over load f3e2 inlet water temperature, f0e4 spin limited by water temperature were found. Ordering new inlet valve.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78253
Jay
Job Details: 01/26/2022
Customer said builders came in and adjusted the top, mounting bolts, and noise went away. Checked all fasteners and movement sources. Unit checked ok. Working as it should.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Helotes, TX 78023
Sebastian
Job Details: 01/26/2022
Checked up on icemaker found that there was no water supply after changing out the filter we now have water supply in unit is running as it should be clean icemaker option was highlighted instructed customer that they need it let it run a clean cycle mode and then monster how fast he comes back on but it is based on time
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near San Antonio, TX 78254
Sebastian
Job Details: 01/26/2022
replaced both the UI and control for contingency as I could not determine exactly why the button failed to begin with this is the last authorization to customer will get so when ahead and verified unit working properly after changing both parts
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Boerne, TX 78006
Douglas H.
Job Details: 01/26/2022
Last trip found faulty control due to improper motor grounding. Replaced control and installed proper ground screw to resolve the issues. Calibrated unit, unit now functioning as designed. No further issues at this point. Per sb web unit is under warranty.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS31ES0JS01
Near Boerne, TX 78015
Drew
Job Details: 01/26/2022
Replaced both controls, and sensor. Tested oven, its within acceptable range. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS57CIHZ04
Near San Antonio, TX 78253
Sebastian
Job Details: 01/26/2022
Found out there was a decent size cut into the liner was not able to make it flush without destroying liner entirely went ahead and used silicone to seal up unit ask customer to give about one full day for silicone to dry left one square piece of foil tape for them to apply to it if it breaks the seal again and inform them that they might want to hunt for white tape to address issue .
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78251
Sebastian
Job Details: 01/26/2022
Found no error codes on unit, ran through test cycle found that all functions operating as it should, ran normal cycle to observe water fill. Found unit not filling as much as it should. Did calibration and instructed customer on proper use, ordering control (back order).
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78247
Jim G.
Job Details: 01/26/2022
I verified an open float switch. Error code F6E4 confirmed issue. I used a wire tie.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/26/2022
Our customer had a period in which the unit was not making ice. It is currently. The temperatures were low in both the RC and FC. I changed the setting back to manufacturer recommended. I removed the water filter and inserted a bypass to test water pressure. The water dispenser is dispensing 20 ounces in 8 seconds. It should be 8 ounces. This unit will need a water pressure regulator installed. Parts ordered.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA00
Near Helotes, TX 78023
Douglas H.
Job Details: 01/26/2022
Last trip found major leak in SS. Upon further investigation found cause to be fc Evap. Replaced fc Evap to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point.
We serviced a
JENN-AIR RANGE
Model JES9800CAB01
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/26/2022
Our customer informed me that their fan is also not working. This is likely a failure of the key on the same console we are changing out. They also were having an occasional chirping that happens when the left burner is used. I could not replicate. We will monitor if the console does not address the sound and they will take a audio video if it returns. This would be another issue though. I unassembled the unit and replaced the console. I reassembled and tested. All the keys are working now including the 7,8,9 and vent fan. We left the burner on while I worked on their refrigerator and the sound like a high pitched chirp replicated for a couple of seconds twice. It is not loud but I was informed that sometimes it is. I informed them I would contact Whirlpool Tech Line to speak with a Senior Tech to see if there are any service pointers. I called Tech Line and spoke with Bruce. Bruce informed me that this noise can happen if the heating element is on the verge of failing and if the infinite switch is on the verge of failing a rattling humming sound. To be definitive in eliminating the sound we need to replace both.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/26/2022
Actual Model Number: WDT970SAHZ0. Our customer is having problems with the unit not using rinse aid. I noticed that our customer does not have rinse aid in the unit. I entered diagnostics and retrieved no error codes. I ran service diagnostics cycle and showed our customer that the heat element is working as designed. I went over care and use with our customer and stressed the importance of using rinse aid for drying of the dishes. IMPORTANT: Your dishwasher is designed to use rinse aid.The use of rinse aids greatly improves drying by allowing water to drain from the dishes after the final rinse. Rinse aid also keeps water from forming droplets that can dry as spots or streaks. This unit is fully functioning as designed. Customer Instruct.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/26/2022
Our customer has a situation in which the unit stopped working and would display 888. This code can be indicative of a surge of current in the electronics. I noticed that the display on the right side has become damaged and displaced. The right side keys aware not responding. I rebooted the unit at the circuit breaker. Same result. I noticed a water dispensing container on the counter. Lose to the right side of the dishwasher. It is possible there was a water intrusion into the electronics. It is also possible that the display cover was displaced originally. We will need to change the display console, test then replace main control if needed, parts ordered. Rescheduling float switch as a contingency during testing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78247
Jim G.
Job Details: 01/26/2022
Replaced reservoir and dual water valve. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model RF114PXSB 2
Near San Antonio, TX 78254
Jay
Job Details: 01/26/2022
Stove top heats up. Display and oven controls do not work. No kinks, frays, or scoring on wires. Ordering control board.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near San Antonio, TX 78232
Garry
Job Details: 01/25/2022
As mentioned in the notes for this job, the work order was for the dryer and not the washer. At the ti,e of my visit, the washer was in use. Unable to photograph model tag due to locked state of lid during wash cycle. Unit is good to go, no further issues at this time.
We serviced a
KITCHEN AID RANGE
Model KSDG950ESS1
Near San Antonio, TX 78212
Chris S.
Job Details: 01/25/2022
Replace floor fan tested unit everything working properly
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW04
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/25/2022
Our customers washer stoped mid cycle and the door was stuck closed. I entered service diagnostics and retrieved error code F28 Serial Communication error. The communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. I attempted to run service diagnostics cycle and it would not run which is indicative of a out of specifications CCU. . I removed top panel and bottom kick plate to manually open door and removed the clothes stuck inside. I removed the filter and vacuumed out the water and cleaned the debris out. I followed the service manual procedures and all connections are intact. I reset connections to see if contact could be made again. On multiple attempts the unit would still not initiate past door lock for service diagnostics cycle. This unit will need a new CCU, test then replace MCU.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Castroville, TX 78009
Jesus C.
Job Details: 01/25/2022
Customer no longer needs service.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS03
Near Kerrville, TX 78028
Richard G.
Job Details: 01/25/2022
Replaced console.Tested to complete. Unit is good to go.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430WF00
Near San Antonio, TX 78254
Sebastian
Job Details: 01/25/2022
Replace both switch an element for contingency tested out unit unit working as designed
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/25/2022
I arrived to find fabrics softener still in the dispenser. I checked diagnostics found error codes. I isolated fabric softener valve in component activation. The valve worked and the fabric softener dispensed. I showed our customer and instructed them on how to use the fabric softener setting on the display. This unit is fully functional now. Customer Instruct.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78253
Sebastian
Job Details: 01/25/2022
Found that house supply was turned off.. instructed how to turn on/off. Customer instruct
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78238
Garry
Job Details: 01/25/2022
Previous visit found stored fault code F7E5 (shifter error). Replaced shift actuator and tested unit. Unit tested good. Customer called back same day with same complaint - washer not progressing past initial fill. Called techline and spoke with Leon (SR#7732806483) and was advised to replace shift actuator and harness. Tried another shift actuator from TS with no improvement. Returning shift actuator to TS and ordering lower wire harness as per techline.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Live Oak, TX 78233
Daniel
Job Details: 01/25/2022
Customer reported stripped handle screw causing handle not to secure properly on freezer door which makes it hard to open freezer correctly. Customer also reported ice maker not dispensing ice properly. Ice maker dispensed ice a couple times after installation and stopped working after that. Ordering control board, handle, and screws. Will reschedule ice maker and valve. Will return with all parts to finish repair on next visit.
We serviced a
JENN-AIR RANGE
Model JDRP536WP03
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/25/2022
Our customers trim panel on the oven door became disconnected when cleaning glass. I removed the bottom kick plate and attached the panel with the three screws. I removed the door and secured the three screws. Reassembled door and kick plate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model B136CAL1
Near San Antonio, TX 78232
Jim G.
Job Details: 01/25/2022
I was able to find the source of the issue as the valve but also the line was frozen. I made a follow up as my steamer was out of commission but I will be back on Thursday to complete. ; schdld next appmnt for 1/27 THU !, states that autho needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/25/2022
Tested unit. No issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78224
Jay
Job Details: 01/25/2022
Small crack visible on cooktop. New cooktop currently on order. Leave part on order. Unit is in warranty. 1/29/21 is house purchase date. Picture attached. ; snapped 2 QuickPics
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Spring Branch, TX 78070
Douglas H.
Job Details: 01/25/2022
Customer stated unit ice bin was frozen up to the point not being able to get the bin out, and ice maker cover pulled away from the door. Found cause to be ice funnel seal was damaged. Installed sealer gum to resolve air leak issue. Confirmed ice maker cover to be warped. Ordering cover to resolve the issue. Scheduled for soonest availability.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near San Antonio, TX 78242
Jay
Job Details: 01/25/2022
Part came out of box broken. Ordering new one.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS07
Near Schertz, TX 78154
Chris S.
Job Details: 01/25/2022
Customer stated microwave was Not heating properly found it should be magnetron waiting on parts to come in; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Universal City, TX 78148
Chris S.
Job Details: 01/25/2022
Replace overlay tested unit everything working properly no further issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78248
Jim G.
Job Details: 01/25/2022
Replaced ui. Issue is now fully resolved.
We serviced a
WHIRLPOOL DRYER
Model WED7120HC2
Near San Antonio, TX 78232
Garry
Job Details: 01/25/2022
Customer complaint of dryer operating once immediately following purchase/install and never again thereafter. Arrived to discover dryer working splendidly. Customer advised they had power-cycled the unit prior to my arrival and this restored the machines functionality. Verified 240vac from wall outlet & correct wiring of unit. Verified airflow through exhaust/vent duct and through house vent. Advised customer to have breakers and house wiring checked by licensed electrician. Tested unit for approximately 30 minutes with no failures and good heat. Timed dry and sensor dry working as designed. No further issues at this time, unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78006
Drew
Job Details: 01/25/2022
Upon arrival found the unit not draining. Popped out the cover to the garbage disposal to resolve the issues. Still having a ui issue so ordering ui to resolve that.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/25/2022
Tested unit. Found bad control. Will need to order new control.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78239
Daniel
Job Details: 01/25/2022
Customer reported dryer not heating. After inspection found bad heating element. Replaced heating element. Tested unit. Unit now throwing heat as needed. Unit functioning as designed.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354DSS4
Near San Antonio, TX 78258
Jim G.
Job Details: 01/25/2022
Console is in fact required.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78259
Garry
Job Details: 01/25/2022
Customer complaint that dishwasher LEDs all flashing and not allowing commencement of any wash cycle or machine function. Customer informed me that they had an issue with their garbage disposal which preceded the dishwasher malfunction. Arrived to find stored fault code F8E4(overfill/float switch open). Entered diagnostics cycle and unit executed all functions successfully. Cleared fault codes and restored to factory wash settings. Customer is now blue to use machine as designed. If this issue persists, we should have a float switch (W11545764) on-hand when we are called back. No further issues at this time, unit is good to go.
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/25/2022
Our customer is having a problem in which the unit will only drain completely or spin during quick cycle. I entered diagnostics and retrieved error code F0E2 over suds. I ran manual test mode to fill the unit to ensure we do not have a standpipe backing up. It is not. This unit will need a new water level sensor and ACU. Parts ordered. Rescheduling other parts ad contingency. Our customer is on well water. Using proper amount of detergent.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78238
Garry
Job Details: 01/25/2022
Previous visit found stored fault code F7E5 (shifter error). Replaced shift actuator and tested unit. Unit tested good. Customer called back same day with same complaint - washer not progressing past initial fill. Called techline and spoke with Leon (SR#7732806483) and was advised to replace shift actuator and harness. Tried another shift actuator from TS with no improvement. Returning shift actuator to TS and ordering lower wire harness as per techline.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/25/2022
Our customer had this unit serviced through Whirlpool by another company and they had changed out the door latch on it according to our customer.The display was stuck with lights on. It needs to have all lights off in standby to enter diagnostics. The inability to enter diagnostics is an indication of a failed control. I replaced the main control. And ran automatic test. This unit is now fully functional. Our customer currently was not using a dedicated outlet. I explained the importance of this. They were fine with it, it was already set up like that when they moved into the new hinge. It came with the home.
We serviced a
JENN-AIR DISHWASHER
Model JDB3200AWS0
Near Boerne, TX 78006
Sebastian
Job Details: 01/25/2022
Replace the UI assembly as per last technician put unit into test mode verified get to go
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS956ESS02
Near Spring Branch, TX 78070
Douglas H.
Job Details: 01/25/2022
Unit flames not functioning properly. Unit needed lp conversion. Installed conversion kit to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78006
Douglas H.
Job Details: 01/25/2022
Customer stated sound stopped from unit. Found issue to be faulty console. Ordering console to resolve the issue. Gave customer temporary fix for this issue by resetting power to unit.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 01/25/2022
F8e4 fae5 fae2 found listed error codes regarding leaking and motor leaking. Checked under unit and could not verify leaking. Customer is on soft water advised to cut soap usage by 55%. Due to amount of suds in unit. Going forward with motor and control order to ensure problem corrected if soap usage does not solve problem. Sump on back order.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kerrville, TX 78028
Richard G.
Job Details: 01/25/2022
Customer complaint is that the unit is not putting out hot water. Verified hot water is getting too the valve, but water is not hot coming out of the valve. No error codes stored in system. Replaced inlet valves. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78006
Drew
Job Details: 01/25/2022
Replaced light to resolve issue, no further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Kerrville, TX 78028
Richard G.
Job Details: 01/25/2022
Was sent out to do repair without parts that were ordered by CB please reschedule the job WITH the parts.; O-emld tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 01/25/2022
Last trip found unit needed Evap harness with fan. Upon installation of new fan and attempting to test found fan not turning on even in diagnostics testing. Upon further investigation of the harness found the female side of the harness on the liner side had a corroded pin to the point it couldnt send voltage to the fan. This is not repairable since its the harness located on the liner side. Advised customer of this. Didnt charge customer since couldnt fix the issue.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 01/25/2022
Replaced dispenser due to rinse aid not being dispensed.. customer to monitor and if problem persists we can replace control as it is last part of circuit.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Comfort, TX 78013
Richard G.
Job Details: 01/25/2022
Customer states unit is showing F8E4 error code. Will need to order drain pump and float switch.
We serviced a
MAYTAG WASHER
Model MHW8630HW1
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/25/2022
Our customer had no display. I checked the outlets, control board on test 1 and HMI on test 2. This unit will need a new console and upper harness.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near San Antonio, TX 78240
Drew
Job Details: 01/25/2022
Replaced drain pump, old drain pump had breaks internally. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/25/2022
Our customer originally had a frosting over of the freezer evaporator then both sections eventually went completely warm. He ordered a control and a harness and according to our customer only put one of the parts on and he told her that the other part was it needed because what he put on fixed the problem. His notes claim he put both parts on so Im not sure which one was replaced. The current temperatures in the FC are 40 F and RC 55 F. Theres are way to high. On test 5 in diagnostics I found that the defrost sensor is open line. The defrost thermistor will likely need to be replaced. I defrosted the evaporator and checked the resistance of the defrost thermistor. I measured 2.75 k ohms. With it plugged into the harness I measured 1.5 k ohms. I received 40 to 68 VAC when connecting to the defrost thermistor when all plugged in at the moles connector in the freezer. I went back into diagnostics and on test 5 p, we now had a pass and I measured 38.44 VAC.This job had the wrong control ordered. It will need a new control and harness. Reschedule other parts as contingency.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508ESS
Near Boerne, TX 78006
Douglas H.
Job Details: 01/25/2022
Customer stated unit needed cleaning but also recently stopped working. Found that unit is in dire need of a deep cleaning. Ran diagnostics testing to check unit, found issue with unit to be Evaporator sprung a leak which in turn caused the compressor to cease up.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIS15NRHB7
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/25/2022
Customer stated unit just stopped working. Found issue to be recirculating pump not activating. Customer wanted to shop around for possible replacement unit due to the age and the amount of money hes already spent on this unit. Advised would write up as estimate for them incase they change their minds.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/25/2022
Tested unit. Not producing ice. Replaced ice maker. Good harvest. Good water fill. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/25/2022
Last trip techline stated to replace drain tube and add sealer gum to the SS tubing at the liner. Replaced drain tube and added sealer gum to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/25/2022
Customer stated freezer got cool but never got to freezing. And rc never cooled. Found issue to be inefficient compressor from factor. Reordering compressor to resolve the issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Universal City, TX 78148
Douglas H.
Job Details: 01/25/2022
Last trip found faulty ice maker and dual valve. Replaced both to resolve the issue. Unit testing good now for this issue. Still waiting on deli drawer for other issue.
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Universal City, TX 78148
Chris S.
Job Details: 01/25/2022
Customer stated that washer was leaking and hearing very loud grinding noise fan issue to be basket and tub are faulty. Ordering basket assembly and tell assembly need authorizations for parts.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Universal City, TX 78148
Chris S.
Job Details: 01/25/2022
Customer stated that dishwasher is not draining. Found issue to be faulty drain pump and drain hose.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near San Antonio, TX 78233
Daniel
Job Details: 01/25/2022
Customer reported gap in door causing food to defrost and thaw in the fridge. After calling techline found the cabinet itself was uneven at that area where the gap was. Looks like a manufacturing issue and tech line deemed the unit unrepairable. Customer is going to have to call customer service to see what the next step in the process would be. SR 7732806451 Bruce
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/25/2022
Will reorder evap drain kit.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/25/2022
Called tech line. Sr 7732808059. Suggest replacing OWI and control.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/25/2022
Tested unit. Sump motor not running. Replaced sump assembly. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near Bulverde, TX 78163
Jim G.
Job Details: 01/25/2022
Replaced all parts. Issue is resolved.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Jim G.
Job Details: 01/25/2022
Replaced door. Issue is resolved.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Corpus Christi, TX 78418
John L.
Job Details: 01/25/2022
Called tech line and spoke with Andy, explains issues customer is having with unit and what has already been done. According to tech line I issue may be with a bad valve, replace valve and make proper adjustments to resolve issues.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78408
Michael
Job Details: 01/25/2022
The customer said the washer keeps going from wash to rinse and then it just sits there and wont do anything. Found F8E1 long fill/no fill error code, cleared error code and tested the inlet valve, no water pressure on the cold side and hot side doesnt have good water pressure. Installed new inlet valve, tested the valve, getting good water pressure on both sides, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Corpus Christi, TX 78418
John L.
Job Details: 01/25/2022
Inspected unit, found vibration buzz noise coming from rear of unit. Vibration originating from around compressor, when compressor is slightly pressed vibration noise goes away. Tried to make adjustments, but issue remains. Vibration noise maybe internally from compressor or its surroundings. Will need to replace compressor and add noise pads to resolve issues.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
John L.
Job Details: 01/25/2022
Panel has fairly large dent on panel, wil need to be replaced to resolve issue. Part not in bin, unable to complete at this time.; schdld next appmnt for 2/1 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Rockport, TX 78382
Michael
Job Details: 01/25/2022
The customer said that water went everywhere again, said it was leaking on the front left corner. I moved the basket and saw there was an garment in the tub ring where the softener goes into on the front left corner. I lifted the top panel and found it was a pair of underwear. I Called and spoke with Anthony at whirlpool tech line SR7732809137 to confirm this would cause the issue. He said this would definitely cause water to spill over, otherwise Im not seeing any leaks. I told the customer what tech line said and she said she doesnt use fabric softener so she doesnt activate it, she was still concerned, l asked the customer to go ahead put a load of clothes and start a wash cycle. There was no leaks during the drain cycle or the rinse cycle, I believed the obstruction in the tub ring was the issue, the appliance is working normal
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near Corpus Christi, TX 78413
John L.
Job Details: 01/25/2022
Inspected unit, found drainage issue in fridge. Was able to unclog drain, issue resolved.
We serviced a
KITCHEN AID RANGE
Model KSEG950ESS2
Near Corpus Christi, TX 78411
John L.
Job Details: 01/25/2022
F2E1 shorted keyAuthorization K119JE1APL1Replaced panel on unit and issue has been resolved
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 01/24/2022
Discussed non ice or water dispensing issue with techline. Based on the findings from the last visit, techline recommended ordering a new UI, paddles and control. However they said they could not be sure without doing further tests. Given the out of warranty status of the unit I am ordering the parts recommended and rescheduling the appointment to call techline from in front of the unit. If the part needed has not arrived, we need to go without it for the techline diagnostics though it appears one is isn the SSB. Scheduling follow up for Friday.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near La Vernia, TX 78121
Daniel
Job Details: 01/24/2022
Customer reported dishwasher has not functioned since day 1 of purchase. After inspection found that dishwasher will get water but motor will not kick on. Found error codes F7E2(faulty motor) and F9E4(tub light out). I wasnt familiar with the F9E4 so I called techline and tech line could not find a light in this particular dishwasher through the diagrams. Tech line stated it was a false error code that was probably caused from a faulty control. Ordering sump motor assembly and control. Will return when parts are available to repair. SR 7732802739Travis
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near San Antonio, TX 78239
Garry
Job Details: 01/24/2022
Previous visit found broken friction pad on left door hinge. Replaced with new friction pad. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78240
Drew
Job Details: 01/24/2022
Upon inspection found the evaporator fan not functioning. Ordering evaporator fan.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL
Near San Antonio, TX 78256
Drew
Job Details: 01/24/2022
Part needed to repair item was not received yet. Rescheduling ; O-emld tckt
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near San Antonio, TX 78232
Garry
Job Details: 01/24/2022
Previous visit found refrigerator struggling to operate/cool/make ice/dispense water. Found filter improperly installed in housing. Stated upon conclusion of previous visit that if operational issues persisted, we would need to install new electronic control. Todays inspection & diagnosis with techline (SR#7732802029) confirm that a new electronic control is needed. Unit entirely unresponsive. Confirmed continuity through wiring harness from UI Panel to Electronic Control. Ordering Electronic Control to resolve issues. Rescheduled for 1/27/22 (pm).
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/24/2022
Tested unit. Door gasket was damaged. Replaced gasket. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near San Antonio, TX 78261
Jim G.
Job Details: 01/24/2022
Module is needed.
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Adkins, TX 78101
Daniel
Job Details: 01/24/2022
Customer reported dryer making excessive noise. After inspection found dryer making a hesitating/vibration noise when in use. Figure its a faulty blower fan since dryer already had a dryer repair kit installed in it. Waiting on parts to be received. Will return when parts are available to repair. ; saved tckt