We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 04/07/2022
Upon arrival found machine inoperable. Up after replacing parts and testing thorough discovered an F13 error (door lock error). I contacted techline and spoke to Bruce SR# 733372947 how advised given resistance reading it points to just the latch assembly. ; ordrng 1 W11132207 (Main harness)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near San Antonio, TX 78259
Jim G.
Job Details: 04/07/2022
Austin SR# 77333370210 I verified an issue with power cord and acu. Also ordered console. ; ordrng 1 W11162441 (Console) and 1 W11162440 (Control) and 1 W10859955 (Cord)
We serviced a
MAYTAG LAUNDRY
Model MVWX655DW1
Near Hot Springs, AR 71913
Blake D.
Job Details: 04/07/2022
"Replaced lid tested unit, lid locks and there is no damage, unit operation checks okay"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Floresville, TX 78114
Daniel
Job Details: 04/07/2022
Customer reported control leds are blurred and lights fading. Upon arrival found that some of the leds on control were not working properly and some of the lighting is dimmer/fading then the other. Ordering new control/display. Will return when part is available to repair.; ordrng 1 W11528352 (Control/display)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608EBS01
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/07/2022
"Inspected unit for lights not working in refrigerator and freezer, found one light in freezer not on, after using the one truck stock all freezer lights came on, refrigerator light found the bottom left one to be out as well, diagnosed to need module, customer paid for part and sc ($330.98) customer will pay labor on return ($72.45) ; ordrng 1 W10695459 (Module), used 1 W10695459 (Module) from stock"
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Floresville, TX 78114
Daniel
Job Details: 04/07/2022
Customer reported dryer taking multiple uses to dry clothes, unit shaking, and lint being blown out from behind dryer. Upon arrival found that heating element was kicking on when dryer was in use. Checked behind unit and found wet lint clogged up in the wall which is the reason it was taking multiple uses to completely dry clothes due to poor ventilation. Also found that ducting on the way was way to small to properly grab onto the vent thats coming from dryer which is the reason why customer is getting lint on the floor during use since there is a gap from the vent to the wall duct. Opened up unit amd found clogged blower wheel was the cause for excessive shaking during use. Re assembled unit and tested. Unit now functioning as designed without any excessive shaking and unit is heating as needed. Recommend customer get dryer vent cleaned out and wall ducting to be replaced for the best dry and also let her know its a fire hazard and that I wouldnt use till vent is cleaned. Unit now functioning as designed on my end.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Malvern, AR 72104
Blake D.
Job Details: 04/07/2022
"Replaced ice bin, tested unit the middle did not pop out, unit operation checks okay"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near Kerrville, TX 78028
Garry
Job Details: 04/07/2022
Customer complaint of low ice production and water only trickling out of door dispenser. Previous tech ordered relative valves, filter, and icemaker. I arrived to find kinked water supply line. All valves and icemaker testing good at this time. Customer has chosen to bypass water filter. Recommended to customer to have house water pressure/house filter checked, as pressure seems low through kitchen fixtures. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Conway, AR 72032
Jeff N.
Job Details: 04/07/2022
Dryer tilted back clothes not hinting sensor. Adjusted legs in releveled problem solved.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KCED600GBL01
Near San Antonio, TX 78240
Garry
Job Details: 04/07/2022
Returned to install foam tape around perimeter of unit and to seal duct with metal tape. Job complete. No further issues at this time.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW1
Near San Antonio, TX 78209
Garry
Job Details: 04/07/2022
Customer complaint of water leaking from underneath refrigerator. Found evaporator drain frozen over with ice, condenser clogged with dust & debris, and evaporator drain nipple clogged with dust & debris. Defrosted evaporator drain and cleaned condenser. Found defrost sensor shorted. Ordering Evaporator Harness (WPW10290745) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10290745 (Evap Harness)
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Aransas Pass, TX 78336
John L.
Job Details: 04/07/2022
Installed coils and switches, issue on unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Aransas Pass, TX 78336
John L.
Job Details: 04/07/2022
Customer had unit replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Port Aransas, TX 78373
John L.
Job Details: 04/07/2022
Inspected unit, found issue with filter housing that is causing door not to shut properly. Will need to replace housing to resolve this issue.; ordrng 1 W10394053 (housing) and 1 W10324760 (bin-cntlvr)
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Corpus Christi, TX 78418
John L.
Job Details: 04/07/2022
Installed UI panel, tested after installation. Unit is now working properly and issue has been resolved.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Corpus Christi, TX 78414
John L.
Job Details: 04/07/2022
Inspected unit, chimes would not work on unit. Replaced panel tested after installation, issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Corpus Christi, TX 78412
John L.
Job Details: 04/07/2022
Inspected unit, found issue to be with pulley drive. Pulley was not fully secured, had come loose. This caused pulley to rub against motor cage this is what lead to smell customer was experiencing. Called safety team to report issue.7733308738
We serviced a
WHIRLPOOL DISHWASHER
Model GU2700XTSSO
Near Portland, TX 78374
Michael
Job Details: 04/07/2022
I wasnt able to turn the water off, the cutoff valve is froze up, I dont want to break it. I advised the customer she would need to get a plumber to replace it as well as replace the copper line going to the appliance to confirm there is water getting to the appliance. If the appliance starts to work to call us so we could complete the job, otherwise if its still not working properly, call us back to reschedule a time for us to make the repair.;
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Taft, TX 78390
Michael
Job Details: 04/07/2022
The customer said it only leaks when she does towels on bulky, not a whole lot, and it does it periodically. I couldnt find a visual leak, its possible the water level sensor is off for that setting. Ordered the inlet valve and control, rescheduled the customer ; ordrng 1 W11205048 (Valve) and 1 W11502823 (Control)
We serviced a
JENN-AIR MICROWAVE
Model JMW2330WS00
Near Sinton, TX 78387
Michael
Job Details: 04/07/2022
F8E0 error code, lode speed on the blower, needs to be replaced. Gave the customer an estimate, he said to install the part. Installed part and tested the appliance, it is preheating and working normal
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Falfurrias, TX 78355
Adam
Job Details: 04/07/2022
Customer complaint of unit not turning on. Inspection of unit shows dryer not receiving proper voltage. Also door switch has broken off. Informed customer that without proper voltage I will not be able to install door switch until that issue was resolved. If I was customer to contact professional electrician to resolve power issue and contact us again to re-diagnose the unit but definitely come back with door switch
We serviced a
WHIRLPOOL RANGE
Model KFDD500ESS02
Near Sinton, TX 78387
Michael
Job Details: 04/07/2022
The customer said it wasnt getting gas. I turned on one of the burners, no gas flow, left it on and gas pushed through, this application is on propane. I had to convert the offices to LP, installed orfices the customer had on hand. The appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Kingsville, TX 78363
Adam
Job Details: 04/07/2022
Sr# 7733172934. Customer complaint same as previous visit unit not making ice. Call tech line again SR number above. Tech line states trim back fill tube for icemaker that possibly the position of the filter of hitting the funnel for the icemaker is not allowing good flow for fill valve. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV02
Near Kingsville, TX 78363
Adam
Job Details: 04/07/2022
Customer states icemaker stopped working a couple months ago and that it would dribble water from the ice Wray. Inspection of unit shows ice tray extremely loose in housing. Replaced icemaker reapplied water to the fridge and tried to cycle unfortunately text sheet only shows wire diagram and not instructions on step-by-step diagnostics. Water will flow out of the dispenser but not into the icemaker. Replace valves to resolve issue.; ordrng 1 W10341320 (inlet valve) and 1 W11451511 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Salem, VA 24153
Uriah B.
Job Details: 04/07/2022
Replaced ice container. All checks ok.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Roanoke, VA 24014
Uriah B.
Job Details: 04/07/2022
Replaced drain hose. Checks ok.
We serviced a
WHIRLPOOL KITCHEN
Model KDTM404KPS0
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/07/2022
Replaced heater element per special project S17304. All checks ok.
We serviced a
WHIRLPOOL KITCHEN
Model KUBR314KSS
Near Roanoke, VA 24014
Chris S.
Job Details: 04/07/2022
I installed the compressor and filter/dryer. I pressurize the system with nitrogen. I pulled a vacuum on the system. I checked operations. All operations check okay.; used 1 WPW 10143759 (Drier) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Goodview, VA 24095
Chris S.
Job Details: 04/07/2022
Sr number 7732959382 I removed the pedestal and did a drain and spin cycle with a few blankets to check operations. All operations check okay
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW
Near Moneta, VA 24121
Chris S.
Job Details: 04/07/2022
Parts aren't in yet; schdld next appmnt for 4/14 THU !
We serviced a
WHIRLPOOL KITCHEN
Model KDTM404KPS0
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/07/2022
Replaced bottom door basket. All checks ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/07/2022
Fan on the motor came off. Needs motor. ; ordrng 1 W10677723 (Motor)
We serviced a
KITCHENAID REF
Model KFIS29PBMS00
Near Roanoke, VA 24019
Chris S.
Job Details: 04/07/2022
Sr number 7733376557when I arrived the rc evaporator had only a very slight frost pattern. The equalized pressure was about 10 pounds. The high side was 145 and low was minus 7. I checked for leaks with uv light and glasses. I pressurized the system with 140 pounds of nitrogen and was unable to find a leak anywhere I then pulled a vacuum and charged the unit with 5.5 oz of refrigerant. I then had a full Frost pattern on the RC evaporator my high side pressure was about 175 and low side pressure was about 12 lbs. I called tech support and was advised that either I or the customer would be contacted as to the next step.
We serviced a
WHIRLPOOL KITCHEN
Model KRFF507HPS03
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/07/2022
"Slow drip from dispenser, cannot find where little bit of air is leaking in. Will replace from dispenser to the valve. ; ordrng 1 W11579166 (Water line) and 1 W11482383 (Valve) and 1 W10394073 (Water line (hinge to dispenser))"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/07/2022
Replaced control board and checked operations. All checks ok.
We serviced a
WHIRLPOOL KITCHEN
Model WRX735SDHZ04
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/07/2022
Defective part. Need to order another. ; ordrng 1 W11415785 (Fill tube)
We serviced a
CROSLEY DRYER
Model VED6505GW0
Near Cibolo, TX 78108
S
Job Details: 04/06/2022
Contacted customer before arrival per customer they wanted a second opinion on if it would be worth fixing the unit considering the unit was OOW. Gave the cus over a basic quote of the sc 124+tax and labor 117.45+tax. Customer stopped me and said they would not want to put that much money into the u it and told me just to continue on to my next call and not to stop by. Moving on to the next call. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Selma, TX 78154
S
Job Details: 04/06/2022
Upon arrival customer stated the third level left side mount assembly was broken. Noticed a wheel broken on the mount assembly. Ordering 1 W11231350 to resolve issue. Customer prefers an A.M. time. ; ordrng 1 W11231350 (Left hand third level mount assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near San Antonio, TX 78201
Jesus C.
Job Details: 04/06/2022
Installed new lid latch. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Fredericksburg, TX 78624
Drew
Job Details: 04/06/2022
Upon arrival replaced the convection fan. Didnt work. Called tech line and spoke with Joel and received sr#7733367211. Found the inside frame is rubbing on the shaft of the motor causing it not to run. Per tech line they will reach out to me for any fixes per engineering team, or contact customer for a new unit as it maybe unrepairable. No further issues at this point
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEB
Near San Antonio, TX 78222
Daniel
Job Details: 04/06/2022
Returned with parts to repair. Installed new rail mullin, pivot block, and crisper track. Tested door opening and closing and door now is functioning as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Found toe kick panel not secured properly and damaged. Replaced toe panel to resolve the issue. No further issues at this point.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS04
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Customer stated center rear burner not igniting, found cause to be orifice plugged up. Cleared obstruction to resolve the issue. Unit testing good now.
We serviced a
UNKNOWN VENT HOOD
Model UVL6036JSS1
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Issue is when lights set to low, Lights flicker. Replaced a bulb but issue persists. Contacted techline, Spoke with Rick, he stated that since these bulbs are led this is completely normal operation. Advised there is nothing that can be done for this issue. sr 7733361927Explained this to the customer, he wasnt happy with the response from whirlpool, provided the phone number to escalations and provided the sr number to the customer.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Fredericksburg, TX 78624
Jim G.
Job Details: 04/06/2022
I verified a loose connector at the gas valve. I used a wire tie to secure connection. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHW06
Near San Antonio, TX 78229
Jesus C.
Job Details: 04/06/2022
Installed new defrost thermistor. No further issues during testing procedures. Job complete.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78210
Jay
Job Details: 04/06/2022
Motor output shaft gasket is broken and not holding output shaft in place. Ordering motor and blower wheel. ; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Drive motor assy)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78232
Garry
Job Details: 04/06/2022
Customer complaint of washer not completing cycle and clothes coming out wet. Customer was having to run Drain & Spin cycle after each wash in order to get water drained out of tub. Found F7E6 stored fault code, indicating motor fault. Motor tested good, but found worn cam assembly & belt. Replaced Splutch Assembly (W10721967) and Drive Belt (W11239857) and returned unit to operation. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Customer stated unit clock resets itself. Checked errors, found numerous f6e0 ui lost communication errors. Ordering console to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11428578 (Console)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near Boerne, TX 78015
Garry
Job Details: 04/06/2022
Customer complaint of DW not running more than first 5 minutes of cycle. Arrived to find fault code FAE2-Vent Wax Motor Electrical Problem. Ordering Vent Assembly (W11414073) and Gasket (W11545539) to resolve issue. Please schedule for soonest availability once parts arrive. Please use authorization K12C2Q1DPL1 (WP Partner Team/Kerel); ordrng 1 W11414073 (Vent Assembly) and 1 W11545539 (Gasket)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW1
Near San Antonio, TX 78237
Jay
Job Details: 04/06/2022
Complaint was that the burners will shut off and on. Checked for error codes none found. Checked continuity and resistance of coils. Coils good. Oven is new and explained that cycling off and on is normal to maintain temperature.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near San Antonio, TX 78240
Garry
Job Details: 04/06/2022
Customer complaint of washer behaving unpredictably, not locking/unlocking when it should and not finishing cycle. Observed error codes F5E1, F5E2, and F5E3 throughout testing. Verified proper voltage & polarity to the machine and that ACU supplying proper voltage. Found issue to be faulty Lid Lock Assembly. Replaced Lid Lock Assembly (W10810403) to resolve issue. Unit is testing good, job complete. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near San Antonio, TX 78245
Jay
Job Details: 04/06/2022
Replaced lock assy and strike. Unit working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78250
Garry
Job Details: 04/06/2022
Customer complaint of refrigerator not cooling. Confirmed complaint with RC temping at 65F & FC temping at 55F. No frost pattern on evaporator, and all thermistors testing good. Compressor running but only drawing 0.43amps. I believe were looking at a refrigerant leak. As per Techline, requesting Sealed System Tech and ordering Compressor Kit (W11547313), Evaporator (W11550396), and necessary couplings/tubes for sealed system repair. Compressor and Evaporator show OOS. Please schedule for soonest availability once parts arrive. (SR#7733363869 Adrian); rqstng P&A on 1 W11547313 (Compressor), ordrng 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler), rqstng P&A on 1 W11550396 (Evaporator), ordrng 1 W11504423 (Coupler) and 1 W11504415 (Coupler)
We serviced a
MAYTAG WASHER
Model MVWB955FW1
Near Cibolo, TX 78108
Chris S.
Job Details: 04/06/2022
Customer said its still having the same issue. Called tech line spoke with Bruce found issue to be faulty control board customer just have to pay for part.; ordrng 1 W10912345 (cntrl-elec)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
Chris S.
Job Details: 04/06/2022
Replaced led modules and bracket but couldnt replace one of the lights because it needs the 3lights harness. ; ordrng 1 W11205082 (module)
We serviced a
CROSLEY DRYER
Model VED6505GW0
Near Cibolo, TX 78108
S
Job Details: 04/06/2022
Contacted customer before arrival per customer they wanted a second opinion on if it would be worth fixing the unit considering the unit was OOW. Gave the cus over a basic quote of the sc 124+tax and labor 117.45+tax. Customer stopped me and said they would not want to put that much money into the u it and told me just to continue on to my next call and not to stop by. Moving on to the next call. No further issues at this point.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Job was double dispatched. Duplicate.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near San Antonio, TX 78245
Jay
Job Details: 04/06/2022
Replaced icemaker and baffle. Unit working.
We serviced a
WHIRLPOOL DISHWASHER
Model KBDS250X1
Near San Antonio, TX 78212
Garry
Job Details: 04/06/2022
Customer complaint that disposal constantly running even when in the off state. Found issue to be frozen power switch. Part is showing as discontinued and customer has opted to replace unit. Job complete, no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Cibolo, TX 78108
S
Job Details: 04/06/2022
Contacted customer before arrival per customer they wanted a second opinion on if it would be worth fixing the unit considering the unit was OOW. Gave the cus over a basic quote of the sc 124+tax and labor 117.45+tax. Customer stopped me and said they would not want to put that much money into the u it and told me just to continue on to my next call and not to stop by. Moving on to the next call. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/06/2022
Installed new UI. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Fredericksburg, TX 78624
Jim G.
Job Details: 04/06/2022
I verified a cracked cook top. Customer indicated that it melted and then cracked once pan was lifted. Techline SR# 7733364892 verified it was a thermal event and is therefore covered by the warranty. ; ordrng 1 W11178790 (Cooktop (white))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Selma, TX 78154
S
Job Details: 04/06/2022
Upon arrival customer stated that corner of freezer door had a broken corner. Took qp of it. Piece that is broken is not interchangeable. Having to order a new freezer door. Ordering 1 W11435351 to resolve issue. Unit is still under the 30 day cosmetic warranty.; ordrng 1 W11435351 (Freezer door)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78229
S
Job Details: 04/06/2022
Upon arrival customer stated unit would continuously wash which is a new problem. Ordering 1 W11170317 to resolve issue. Returning latch assembly as it began working. ; ordrng 1 W11170317 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78257
Sebastian
Job Details: 04/06/2022
Customer has a concern with this built-in refrigerator leaking onto the floor he has a video showing it leaking from the water filter housing express that we can do a repair on this unit but the flooring damage must be taken care of by whoever installed the unit called gin air to confirm all the issues with them and make a report and they expressed to me that the unit is due to be replaced at this moment closing Outcall confirm a gender that they will pay for service fee for us going out; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/06/2022
Complaint is 7nit not heating properly. Tested unit. Reached set Temp. No further issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Customer stated back left burner not igniting. Found cause to be ignition switch not in proper position, during diagnosis found unit is not secured properly underneath and the counter top was cut too big for the unit, as soon as the cooktop was removed the burner box fell down, reinstalled switch to proper location to resolve the issue. Upon testing found that when the back left burner is turned on it constantly causes their igniters to spark. Ordering switch harness, electrode and spark module to resolve the issue. Advised customer to have builder secure unit into place properly with strap-all. Switch harness oos. Unit is under warranty ; ordrng 1 W11561436 (Switch harness) and 1 WPW10475149 (Spark module) and 1 W11220380 (Electrode)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/06/2022
Tested unit. Adjuster is broken. Will replace adjusters. ; ordrng 1 W10712395 (Adjuster)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78258
S
Job Details: 04/06/2022
Upon arrival switched out faulty timer with new. Also noticed the vent hose all kinked. Advised customer to fix the issue. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fredericksburg, TX 78624
Drew
Job Details: 04/06/2022
Upon arrival found faulty drain pump, replaced drain pump. Unit drained but would not spin. Replaced the clutch and unit was functioning as designed. No further issues at this point
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Fredericksburg, TX 78624
Drew
Job Details: 04/06/2022
Replaced wiring harness, tested light and warm zone. Unit is functioning as designed, no further issues at this point
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near San Antonio, TX 78209
Garry
Job Details: 04/06/2022
Customer complaint of dryer not heating. Found faulty heating element. Ordering Element (WP3387747) to resolve issue. Part shows in-stock in SSB. Scheduling for 4/11/22. ; ordrng 1 WP3387747 (Element)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78245
Jay
Job Details: 04/06/2022
Replaced control. Calibrated and ran diagnostic. No codes found. Unit working as it should.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Last trip found faulty triac on main control causing noise issue and an error code to pop up, also found error for lid latch. Replaced both control and lid latch to resolve the issues. During auto testing the loud grinding noise persists and error code f6e3 can back in diagnostics error check but didnt pop up like last time. Got underneath unit to find rotor bolt had fallen out. Reinstalled rotor bolt and tested unit again after calibration. Unit functioning as designed now with normal noise. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Adkins, TX 78101
Daniel
Job Details: 04/06/2022
Customer has 1 year Costco extended warranty. Customer reported ice maker not making ice. Upon arrival found ice frozen in the water fill valve and in the water chute on the ice maker itself. Defrosted all the ice and tested unit. Ice maker received power but does not harvest and makes a hesitating noise which means faulty ice maker. Ordering new ice maker and will return with part to repair. ; ordrng 1 WPW10300024 (Ice maker assembly)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508HPS
Near San Antonio, TX 78257
Sebastian
Job Details: 04/06/2022
Found that the sensor in test mode is reading the reservoir to be full when it is barely full at all sensor is bad. Ordering parts.; rqstng P&A on 1 W11542867 (Pump)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78259
Chris S.
Job Details: 04/06/2022
Customer stated that light bulb went out. Changed light bulb tested unit everything working properly.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NRTS0
Near Adkins, TX 78101
Daniel
Job Details: 04/06/2022
Customer reported thin ice and slight dripping from the wire grid ice cutter. Upon arrival found wire grid cutter with small drip which I figured was normal since the grid cutter does heat up to cut the ice. Called techline and techline confirmed wire grid cutter will always have minimal drip. As for the thin ice we found that ice setting was set to thin ice. Changed the ice from thin to the thickest setting. Unit functioning as designed. Customer will now be getting thick ice as desired. All services had been paid for on previous visits. Sr 77339711
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near San Antonio, TX 78259
S
Job Details: 04/06/2022
Upon arrival switched out 2 of 3 faulty leds. Unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, TX 78624
Jim G.
Job Details: 04/06/2022
Replaced console. Issue is resolved checked raining and verified proper draining.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Fredericksburg, TX 78624
Drew
Job Details: 04/06/2022
Upon arrival explained to customer there would be a sc and labor charge, whirlpool would only pay for part. Customer would like to talk to whirlpool to see what they can do for them. Customer wanted me to keep ticket open in case they dont receive any help from whirlpool that way if needed we can proceed with repairs and they would pay sc/labor if needed next visit. Still waiting on module ; O-emld tckt
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78247
Douglas H.
Job Details: 04/06/2022
Customer stated unit not working. Upon arrival to unit found what appears as if the unit had been dropped on the front right corner. Found missing screw and clips that would hold the front panel on, on the right side. Ordering screw, clip, lock, and nut to resolve the functional issue. Scheduled for soonest availability. Per sb web unit is still under warranty with allotted 2 month add on to actual goods issue date. ; ordrng 1 WP3390631 (Screw) and 1 WP98234 (Nut) and 1 WP8066092 (Lock) and 1 W10854425 (Clip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/06/2022
Tested unit. Not defrosting innfreezer. Found bad defrost thermistor. Will need new one. ; ordrng 1 W10316760 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78239
Daniel
Job Details: 04/06/2022
Returned to install recalled heater. Installed new heater. Unit functioning as designed. Special project S17304
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/06/2022
Installed new ice maker. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Chris S.
Job Details: 04/06/2022
Replaced burners with electrode on it and still not turning on found issue to be bad spark module. Ordering part to fix issue.; ordrng 1 WP6610341 (module-spk)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78261
Chris S.
Job Details: 04/06/2022
Replaced door latch tested unit everything working properly.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78209
Daniel
Job Details: 04/06/2022
Returned with part to repair. Replaced broken dispenser.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78233
Chris S.
Job Details: 04/06/2022
Replaced control board thermistor and high temp cutoff. Tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78242
Jay
Job Details: 04/06/2022
Customer states ice maker comes and goes. Installed inlet valve. Ordering ice maker. Icemaker out of stock, customer is aware. ; ordrng 1 W11546935 (Icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near San Antonio, TX 78230
Jim G.
Job Details: 04/06/2022
Replaced all parts. Issue is resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78247
Jim G.
Job Details: 04/06/2022
Appointment was made in error. I am rescheduling to allow time for the part to arrive. ; ordrng 1 WPW10675033 (Control)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS00
Near San Antonio, TX 78244
Chris S.
Job Details: 04/06/2022
Customer stated the fridge was not cooling but freezer was. Found issue to be faulty evaporator fan motor not turning on. Ordering evaporator fan motor control board and start device just in case.; ordrng 1 WPW10317076 (cntrl-elec) and 1 W11024089 (motor-evap) and 1 WP2320150 (start-dev)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM1
Near San Antonio, TX 78255
Drew
Job Details: 04/06/2022
Upon arrival removed the drain hose, drain pump and installed new one to resolve issues. Put on retainer clip as customer didnt have one. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Greers Ferry, AR 72067
Jeff N.
Job Details: 04/06/2022
Replaced both ff area door gaskets. Used steamer to smooth out wrinkles. Looks good
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Little Rock, AR 72212
Micheal
Job Details: 04/06/2022
Inspected unit and found failed wash motor. Customer not repairing unit. Collected $118.81 by ck 5446.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Little Rock, AR 72227
Micheal
Job Details: 04/06/2022
"Replaced new sump assembly due to loud grinding noise, this was a brand new sump/motor assembly. Tested for leaks and proper operation...file number 7733316811. New motor will not run. Motor has correct voltage, no bad grounds. Unit is pumping out correctly filling correctly but will not wash. Contacted and documented with tech line ordered another sump assy W11416363. Shows factory back order ; ordrng 1 W11416363 (Sump), dspstn on spec-tagged invntry: 1 W11416363 PUMP AND MOTOR"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Little Rock, AR 72211
Micheal
Job Details: 04/06/2022
Replaced open cycle stat and thermal overload from truck stock 279816. Customer purchase new vent hose but did no get the clamps. Advised customer to get clamps and I could not install vent hose. Tested unit and found operation normal ; used 1 279816 (Cut-off) from stock
We serviced a
MAYTAG I-ENABLED DW
Model MDB4949SHZ1
Near Little Rock, AR 72211
Micheal
Job Details: 04/06/2022
Inspected unit and found failed acu and ui. During diagnostics unit shut completely down. Have correct voltage to acu but no operation. Acu shows factory back order. Rescheduled 1 month out.; ordrng 1 W11395600 (Panel) and 1 W11225084 (ACU)