We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/09/2021
Upon arrival customer stated that the unit is not making odd noises any longer. Swapped out water valve to resolve low flow issues. Ran automatic test cycle and unit is testing good with no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/09/2021
Unit having defrost issues. Needs defrost thermistor. ; ordrng 1 WPW10384183 (Thermistor)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODC304ESS01
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/09/2021
Replaced both outer oven doors and the top hinges. After replacement checked door movement found no issues when oven was removed from wall. But when installed completely outer frame is pushed inward causing doors to rub. Spoke to customer about issue with instillation. Customer understands repair needed. Job complete.
We serviced a
UNKNOWN VENTHOODS
Model WVU37UC6FS0
Near Schertz, TX 78154
S. L.
Job Details: 03/09/2021
Found harness for lights not secured and was tucked under control panel causing buttons to be crooked. Removed panel secured harness with truck stock zipties reassembled panel tested all operations normal. Unit under ELW closing papers provided.; used 2 WP8567668 (Ziptie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Schertz, TX 78154
S. L.
Job Details: 03/09/2021
Called CXC spoke Tiffany verified purchase date 4/1/2020 sr number 7730163633 unit under warranty from manufacturer. Found FC door seal warped used heat gun reformed seal removed frost from unit tested all operations normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Schertz, TX 78154
S. L.
Job Details: 03/09/2021
Found unit not agitating went to bottom of unit found ring on cam broken. Used pulley kit from truck stock replaced entire cam and tested control connectors calibrated then tested all operations normal.; used 1 W10721967 (Cam) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78255
Justin
Job Details: 03/09/2021
"Was not able to hear anything out of the normal, I will ask customer to get a video while we wait on pump. ; O-emld tckt"
We serviced a
UNKNOWN VENT HOOD
Model UXD8630DYS
Near San Antonio, TX 78258
Sebastian
Job Details: 03/09/2021
#047 Unit was just installed and has never blown air for the customer found that motor was working as it should but installer did not break away the little flaps in the inside of the tube on their venting system there was basically a wall in the tube after I broke away the little walls the spring mechanism started to work as it should and did not block the air unit is working as it should at this point first time visit out on a brand new unit customer instruct and install should be good to use as we have our dispatch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Schertz, TX 78154
S. L.
Job Details: 03/09/2021
Filter was stuck up in housing not dropping down. Used flat tip screwdriver dropped filter down and replaced filter. Unit operating as designed collected service fee
We serviced a
WHIRLPOOL RANGE
Model JES9800AAW
Near Boerne, TX 78006
Tommy B.
Job Details: 03/09/2021
Customer stated the issue is the unit is not functioning normally. Stated that there was water that boiled over into the control area. error F1-8 found during diagnostics. Unit would need a new control to resolve issue and part is discontinued. customer requested invoice. Please contact customer to receive payment. 109+ tax for service call
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML75011HB0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/09/2021
Replaced faulty door. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 03/09/2021
"Checked refrigerator and found dint in top right corner of right door, customer also stated that the ice door does not dispense ice properly, ordering ice door assembly, ordering refrigerator right door and badge.; ordrng 1 W11435352 (DOR-FIP) and 1 W10884773 (nameplate) and 1 W10353552 (separator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/09/2021
Checked dishwasher found broken wheels on middle rack ordering adjuster kit to resolve issue. Collected service call fee. ; ordrng 1 W10712395 (adjuster kit)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/09/2021
Replaced faulty motor. Issue resolved.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GP0
Near Garden Ridge, TX 78266
Chris S.
Job Details: 03/09/2021
Replaced motor sump tested unit everything working properly.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Von Ormy, TX 78073
Jesus C.
Job Details: 03/09/2021
Front left and back right burner not hearing. Other burners are working. Bake and broil working. Ordering new burners. ; ordrng 2 W11396790 (Element)s
We serviced a
SAMSUNG WASHER
Model n/a
Near San Antonio, TX 78260
Sebastian
Job Details: 03/09/2021
Found that power at the wall is insufficient to get unit to operate properly one of the legs is dead on the 240 circuit only getting 120 V across both hot legs 120 from one of the hot legs to neutral and zero faults from the other hot leg to neutral showed customer that breaker boxes outside and this is where the electrician needs to address the issue instructed customer that service call stands for 90 days if they have electrician come out and repair wall and find that they are still having dryer issues to give us a call back out to continue troubleshooting at that point. Unit issue is that it is not powering up at the control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78260
Sebastian
Job Details: 03/09/2021
Found that when dispensing water you could hear the valve sputtering found that there is scale buildup in the tube attempted to clear out ordering tubes and valves to resolve issue putting in for authorization for parts; rqstng P&A on 1 WPW10499015 (Tube) and 1 WPW10341329 (Valve) and 1 WPW10674102 (Tube) and 1 W10865826 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78260
Sebastian
Job Details: 03/09/2021
#0408 Found that the heater was not making good contact very loose and barely on their crept down on connection a little bit and use the zip tie to secure wire to ensure that everything is properly functioning tested unit found it is heating as it should now; used 1 8567668 (Tie) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78232
Chris S.
Job Details: 03/09/2021
Replaced gearcase and basket and wash plate. Tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near San Antonio, TX 78247
Chris S.
Job Details: 03/09/2021
Customer stated that washer not working right found that washer was off balance. Fixed legs tested unit everything working properly. Checked for error codes and got none.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE507EWH11
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/09/2021
"Replaced main harness, communication harness and jumper harness per techline after replacement no change to status of oven still no power spoke techline troubleshot down to a bad Appliance Manager Oven ordering to resolve issue.SR7729828464; schdld next appmnt for 3/15 MON !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78217
Chris S.
Job Details: 03/09/2021
Went to replace water guide line and found that I need to order resivor to fix issue. ; ordrng 1 W11229977 (reservoir)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Jim G.
Job Details: 03/09/2021
Verified the issue was due to loose plate. Used wire tie to secure harness as a precaution. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
SAMSUNG RANGE
Model NX58H5600S
Near Bulverde, TX 78163
Jim G.
Job Details: 03/09/2021
All knobs are slightly damaged. Ordering all to be replaced. ; ordrng 5 DG64-00473A (Knob)s
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/09/2021
"Replaced lower wheels due to all 4 being broken after replacement good movement of lower rack, job complete. Collected parts and labor fee."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Boerne, TX 78015
Tommy B.
Job Details: 03/09/2021
Customer has extended warranty through Costco. Instructed customer to call provider to set up proper dispatch.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78209
Chris S.
Job Details: 03/09/2021
Customer stated that dryer was taking for ever to dry clothes. After checking everything found issue to be vent hose was too long fixed vent hose everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/09/2021
Customer stated the issue is that the range is working but the oven is not. Found issue to be caused by burned out wiring harness at the terminal block. Customer will need to provide a pigtail. Ordering wiring harness to resolve issue.; ordrng 1 W11458883 (Wiring harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78244
Chris S.
Job Details: 03/09/2021
Builder say they need front panel not kick plate. Also model and serial number are different then what was in the ticket notes say nothing about ordering front panel. Ordering front panel and part is out of stock. ; ordrng 1 WPW10274902 (panel)
We serviced a
SAMSUNG WASHER
Model WF50K7500AV/A2
Near Selma, TX 78154
S. L.
Job Details: 03/09/2021
Complaint is excessive vibration on spin ran diagnostics found slow drain and shaking in spin removed pump filter found loose impeller inspected shocks found play in all 4 shocks. Need OTL for shocks and pump.; rqstng P&A on 4 DC66-00470A (Damper)s and 1 DC97-20639A (Pump)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WGE555S0BS01
Near Cibolo, TX 78108
S. L.
Job Details: 03/09/2021
Service fee covered by Whirlpool per notes labor and part not. Found LF infinite switch failure and knob broken customer had me check upper and lower oven temperature found through 3 heat cycles bot ovens within 5 degrees accuracy . Quoted part infinite switch WPW10441696 part knob WPW10437088 rescheduling Thursday.; ordrng 1 WPW10441696 (Infinite switch) and 1 WPW10437088 (Knob)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/09/2021
Replaced cooling fan tested unit everything working properly. Collected P&L 323.43
We serviced a
WHIRLPOOL WALLOVEN
Model n/a
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 03/09/2021
Spoke to customer. Customer stated range is Samsung. Unit is still in warranty. Customer will contact Samsung for proper dispatch. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAB00
Near San Antonio, TX 78249
Justin
Job Details: 03/09/2021
"Unit has a bad auger motor, bad rail mullion. The ice door chute is worn and we should replace it too. Calling techline to document findings. 7730206421; ordrng 1 WPW10549589 (Door chute) and 1 W10698196 (Rail mullion) and 1 W10822606 (Auger motor)"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM
Near Kerrville, TX 78028
Douglas H.
Job Details: 03/09/2021
"Last tech found faulty compressor and faulty control. Confirmed diagnosis. Replaced both to resolve the issue. Vacuumed unit, charged unit. Unit testing good now. No further issues at this point. Advised 24 hr cool down period. Unit is under warranty, proof of purchase in quick pics"
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Dublin, VA 24084
Chris S.
Job Details: 03/09/2021
I installed a dryer repair kit and checked operation. All operations check ok. ; used 1 4392065 (DRYER KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/09/2021
"Steve SR# 7730093927 verified the issue was at the dispenser (Stealth UI). Will,order and return to repair. I believe this will rectify this issue. ; schdld next appmnt for 3/16 TUE !"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Wytheville, VA 24382
Chris S.
Job Details: 03/09/2021
I installed the valve. All operations check ok.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS04
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/09/2021
"Our customer is having problems with the lights flickering in each oven. I tried to go into diagnostics and it would not enter. I disconnected the unit for over a minute to reboot and clear electrons. I plugged it back in and the same thing. The other half of our customer came out and explained to me that they are experiencing long cooling times as well. This has been going on since they have moved in but they do not cook much so they are now finally addressing the problem. Since this unit will not go into diagnostics we will need to replace the control board. According to Technical Service Pointer W10883103C Oven Temperatures to Low there are mAnt models close to this one that have been experiencing this problem. However, this one is not part of that pointer yet. Parts ordered.; ordrng 1 W11179310 (Control) and 1 W10801665 (Control)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/09/2021
replaced ui. ran checks. all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78240
Justin
Job Details: 03/09/2021
"Will need main control and lower harness, harness to drain pump is damaged. ; ordrng 1 W11417466 (Control) and 1 W11255099 (Lower harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Radford, VA 24141
Uriah B.
Job Details: 03/09/2021
Miscommunication between tech and customer. Customer was of the understanding that he was waiting before we replaced the parts. He is going to look at the fridge and see if it is frosting over again since the last time we were out. Will buy he parts from us if he sees that it is. ; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/09/2021
Customer stated that the unit is not heating. Found heating error code in diagnostics. Reset heater by allowing unit to finish diagnostic cycle. Reviewed use and care and proper washing techniques with customer. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/09/2021
Part not arrived. ; saved tckt
We serviced a
LG REFRIGERATOR
Model LDCS24223S
Near Kerrville, TX 78028
Douglas H.
Job Details: 03/09/2021
"Customer stated unit stopped making ice again. Found issue to be valve assembly needing to be replaced. Quoted 237.34 for p&l, customer wants to proceed with repair. Ordering valve to resolve the issue. ; ordrng 1 AJU73753101 (Valve assembly)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Wytheville, VA 24382
Chris S.
Job Details: 03/09/2021
We still don’t have the part. ; schdld next appmnt for 3/16 TUE !
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78204
Jesus C.
Job Details: 03/09/2021
Tested unit. Unit not powering on. Good power supply. Found power connector on control not seated correctly. Secured wiring. Unit powers on. No further issues during testing. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH2
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/09/2021
Checked unit for proper power and operation of control with UI disconnected. Found control good at this time. Needs UI board. WPW10537335. Cx to decide about work and will call if he wants work done.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Antonio, TX 78251
Justin
Job Details: 03/09/2021
"Will need to order and replace freezer door, unit is freezing up water line. ; ordrng 1 LW11038917 (Freezer door)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS04
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/09/2021
"Ran unit with probe to get temperature readings. After running for over 30 minutes, unit seems to be averaging about 15 degrees low. Adjusted calibration 10 degrees up. Cx to observe. Readings below. Start 11:47Preheat to 350 ding. 11:59 (actual reading on probe 338)338 @ 11:59330. @ 12:09344. @ 12:12322 @ 12:17342. @ 12:20324. @12:23343. @ 12:25"
We serviced a
KITCHEN AID DISHWASHER
Model KDPE234GPS0
Near Schertz, TX 78154
Chris S.
Job Details: 03/09/2021
Replaced motor sump tested unit everything working properly. Have to order positioner one broke off customer said they called whirlpool and they gonna cover positioner told customer need dispatch number or they will have to pay for part. Collected P&L 404.50; ordrng 1 WPW10195840 (positioner)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHW0
Near Christiansburg, VA 24073
Uriah B.
Job Details: 03/09/2021
Found water supply turned off under the sink. All checks ok with water turned on.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kerrville, TX 78028
Colton B.
Job Details: 03/09/2021
"Issue was washer not advancing cycle. Found F8E1 error code. Replaced valve, unit tested good. Customer had very low water pressure coming from the cold water line. Customer is aware of issue. Informed customer that low water pressures Ill keep washer from completing cycle."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Christiansburg, VA 24073
Uriah B.
Job Details: 03/09/2021
Checked operation and found loud noise when trying to turn. Drum was not turning. Found sponge stuck in blower wheel. Ran test cycle. ; used 1 Wp8567668 (Tie) from stock
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near San Antonio, TX 78253
Justin
Job Details: 03/09/2021
"Found a coin stuck, which was causing the noise. Removed and tested to complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Dublin, VA 24084
Uriah B.
Job Details: 03/09/2021
Pump bad. Needs pump and motor assembly.; ordrng 1 W11416363 (Pump and motor assembly)
We serviced a
AMANA DISHWASHER
Model ADB1400AGB
Near San Antonio, TX 78254
Justin
Job Details: 03/09/2021
Found the connector to inlet not all the way attached. Fixed issue and tested to complete.
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Dublin, VA 24084
Uriah B.
Job Details: 03/09/2021
installed rotor bolt. ran test cycle. all checks and sounds ok.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/09/2021
"Disassembled control panel, replaced control and light bulb. Reassembled and tested unit. Light is now working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/09/2021
I spoke with our customer ahead of time about dryer vent cleaning before I looked at the machine. They preferred I look at it to be sure. I found that there is a good amount of lint on the back side of the lint screen which is the first indicator of the homes venting needing to be cleaned. Picture included. The heating circuit is operating as designed. Picture included. There was no suction when I removed the lint tray while the unit was running. I spoke to our customer about hiring a professional service to clean the vent. Customer paid our service fee.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DS00
Near Boerne, TX 78006
Douglas H.
Job Details: 03/09/2021
Last trip had a damaged console. This trip customer looked over console and approved new console prior to installation. Installed new console to resolve the issue. Unit testing good now. No further issues at this point. Auth covering all costs
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/09/2021
Verified a blockage at the water funnel for the icemaker. Also the line is leaking outside the unit at the elbow. ; ordrng 1 W11176463 (Water Elbow) and 1 WPM0114003 (Speed Clip) and 1 WPA3223101 (Insert)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/09/2021
Tested unit. F2e2 error code. Following service pointer for issue. No ribbon connector issues. Will need new UI. ; ordrng 1 W11478526 (Ui)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78228
Tommy B.
Job Details: 03/09/2021
Swapped out water valve and motor to resolve unit functioning issues. Ran calibration and automatic test cycle and unit passed all test. No further issues at this time.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UT/AA
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 03/09/2021
Called Samsung techline upon arrival found error code 3C1 bad DD93-01013A Circulation Pump/Motor ordering pump to resolve issue.3C1 ; rqstng P&A on 1 DD93-01013A (Circulation Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78232
Jim G.
Job Details: 03/09/2021
Ive verified faulty rails causing the door. It tie seal properly or retract as designed every time. ; ordrng 2 W11265130 (Freezer Rails)s
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE507ESS09
Near San Antonio, TX 78230
Sebastian
Job Details: 03/09/2021
Found that the control has 120 V forward to it but hes not turning anything on shows that we have control at the office ordering control so that we can see if we can resolve this issue in a timely manner if control does not fix issue must order more parts verify that all fuses on the unit are good power supply is good as well scheduling for Thursday Customer may not be home Thursday but ensures that gardener will be home spoke to Gardner myself they should be ready to go on Thursday; ordrng 1 W11179310 (Control)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78230
Sebastian
Job Details: 03/09/2021
#3000 Found that the warm side of the water valve is making a squealing noise is actually working at the moment this is due to sediment from the storm giving customer a quote for valves and labor collecting service fee today. Parts seem to reach out when part has arrived to schedule. Part has already been put on order
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78249
Sebastian
Job Details: 03/09/2021
Please handle unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78250
Sebastian
Job Details: 03/09/2021
"Sr 7730201916 Verify that refrigerator is 10° hot about 47-48. In the freezer section is sitting about 18° to 20° found that Deli UI is responding Double checked evaporators did not find any leaks or any die creeping out when using my HV light did however see a decent amount of slag on the welds possibly causing a restriction unplug DWI to eliminate that as the issue as per tech line. Its a unit begins to act normal again within these few days between having sealed system tech check the refrigerant level then we know that the issue is the wire harness to the deli and possibly the deli you I am if you need continues to lose temperature very well have another sealed system issue, Scheduling for sealed system tech to come back on Friday; schdld next appmnt for 3/12 FRI AM"
We serviced a
SAMSUNG WASHER
Model WA45K7600AW
Near Kerrville, TX 78028
Colton B.
Job Details: 03/09/2021
"Issue is a no drain washer. Drain pump had damage on it, was missing a screw and another screw was backed out. Impellers were very loose. Ordering we drain pump to resolve issue. Collected SC fee and quoted for repair. Will call customer when parts come in.; ordrng 1 DC97-19289A (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78250
Justin
Job Details: 03/09/2021
"Customers reservoir is frozen, will need to thaw out. Need gum, silicone and unions.; ordrng 1 W10841140 (Silicone) and 1 212643 (Gum) and 1 WP2300868 (Union) and 1 WP2198677 (Union)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/09/2021
Installed new burner head for front left and center burner. All burners are igniting. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Kerrville, TX 78028
Colton B.
Job Details: 03/09/2021
Issue is that sometimes no water is dispensed. Unit is working fine today however there is a service pointer for this issue. Ordering the things needed for the repair. Will call customer when they come in. ; ordrng 1 W10841140 (Adhesive) and 1 212643 (Perma Gum)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Cibolo, TX 78108
S. L.
Job Details: 03/09/2021
This ticket was made in error customer had this unit swapped out for one on other ticket.
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/09/2021
Tested unit. F1e0 error code. Changed control. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW
Near Kerrville, TX 78028
Colton B.
Job Details: 03/09/2021
"Issue was an F2E2 error code. Replaced UI, unit tested good."
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0AS04
Near Boerne, TX 78015
Douglas H.
Job Details: 03/09/2021
Last trip found faulty thermal fuse. Replaced thermal fuse to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l
We serviced a
KENMORE WASHER
Model 110.296228
Near Kerrville, TX 78028
Colton B.
Job Details: 03/09/2021
"Issue is that the unit doesnt spin but the customer can hear the motor running. Tried several times with clothes, the unit spun every time. Customer will try a load of clothes and call back if issue returns. Collected SC fee."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/09/2021
"Upon attempting to turn the water off at the apartment source, it began to leak steadily from the valve. Customer will need maintenance to resolve water flow issues on the home side before service can be completed.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kerrville, TX 78028
Colton B.
Job Details: 03/09/2021
Cabinet is damaged again. Back left corner is dented and not sitting flush. Reordering. ; ordrng 1 8533643 (Cabinet)
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near Kerrville, TX 78028
Colton B.
Job Details: 03/09/2021
"Issue was unit not advancing cycle. Found cold valve clogged up. Cleaned out valve, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Cibolo, TX 78108
S. L.
Job Details: 03/09/2021
Use authorization MVAVS00DPL1 complaint is unit bounces alot and throws F5 E3 error code. Ran diagnostics only error is F5E3 found shimmy in basket when in high speed spin no obstruction in tub or basket cleared error checked functions found lid lock working but error code came back in automatic verification cycle. Needs control lid lock basket and gearcase.; ordrng 1 W10811960 (Basket) and 1 W11455453 (Gearcase) and 1 W10861642 (Lid lock)
We serviced a
LG WASHER
Model WT1501CW
Near San Antonio, TX 78247
Jim G.
Job Details: 03/09/2021
As luck would have it the only thing actually malfunctioning on this unit was the washplate itself. I have replaced the washplate and inspected all other components. Issue is fully resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/09/2021
The model number matches but the serial number does not. The actual serial number is CX0250115. Our customer is having problems with the dispenser. The model number and serial number did not come up in entitlements. Found stored error code F5E4 Door Not open error Make sure to open and close the washer/dryer door between cycles. This unit will need a new dispenser. Part ordered. We will need to get authorization. I have a picture of a receipt but it is hand written; rqstng P&A on 1 W11465532 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near San Antonio, TX 78233
Jim G.
Job Details: 03/09/2021
Replaced faulty dual valve and fan. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Boerne, TX 78015
Douglas H.
Job Details: 03/09/2021
Last trip found failing console. Replaced console to resolve the issue. Calibrated unit. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD93EC0AS05
Near Boerne, TX 78015
Douglas H.
Job Details: 03/09/2021
Last trip found inline fuse to be missing after another company attempted to repair unit. Replaced thermal fuse to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs up front on first visit
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78250
Douglas H.
Job Details: 03/09/2021
Last trip found faulty filter head causing low flow. Replaced filter head to resolve that issue. Customer stated freezer still not cooling properly. Found frost building up again. Tested unit to find heater not functioning. Ordering heater to resolve. ; rqstng P&A on 1 WP12729123 (Heater) and 1 WP12729123 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near San Antonio, TX 78259
Douglas H.
Job Details: 03/09/2021
"Last tech found possible SS issue. Upon arrival a new issue has since arose. Unit wasnt coming on at all except internal lights. Finding that issue to be a faulty control and thermistor. Ordering both to fully resolve the issue. If suspect SS issue upon return will dig into. At the moment SS issue not present as amp draw during full compressor functionality is 1.2 amps which is well with pin specs. Also used truck stock start device as the old device wasnt allowing the compressor to kick on even in diagnostics testing. Parts not readily available ; ordrng 1 W11253231 (Control box) and 1 WPW10383615 (Thermistor), used 1 W10873801 (Start device) from stock"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near San Antonio, TX 78248
Douglas H.
Job Details: 03/09/2021
"Last tech found faulty blower. Fergusons uninstalled unit. Replaced blower, in the process of replacing blower found ultimate cause to be a wire rubbing against the blower. Fergusons reinstalled unit. Tested unit. Unit testing good now. No further issues at this point."
We serviced a
IKEA OVEN ELECTRIC (D
Model IBS550DS03
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/09/2021
This is an IKEA warranty. I uninstalled the unit from the. A inept and put it on the dolly. I installed the control and console. I found that the convection fan was unplugged. I plugged it back in. Re-installed the unit. Tested. Unit is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM02
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/09/2021
Replaced the needed parts. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78248
Shawn W.
Job Details: 03/09/2021
"I replaced the water tube, and water filter housing and installed the water pressure regulator. I was unable to get the dual water valve off the reservoir. I will need to cut it out. I have ordered a reservoir and a main water valve as a contingency. ; rqstng P&A on 1 W11168758 (Reservoir) and 1 W10865826 (Valve)"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near San Antonio, TX 78248
Shawn W.
Job Details: 03/09/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Boerne, TX 78006
Colton B.
Job Details: 03/09/2021
Issue was a melted spray arm. Replaced spray arm to resolve issue. Unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78006
Colton B.
Job Details: 03/09/2021
Issue is no operation on the wash motor. Found F4E3 error code. Ordering new sump and motor assembly to resolve issue. Unit has one year additional warranty through Costco. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78404
Michael
Job Details: 03/09/2021
"Installed part ordered, calibrated and performed a diagnostics test, the appliance is allowing selections and working normal"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Corpus Christi, TX 78413
Adam
Job Details: 03/09/2021
Ran diagnostic on unit found error code for off balance load. Discussed reasons why unit would give an error like this to the customer informing her of proper load technique and procedure as well as soap distribution. Customer States that during the beginning of any cycle unit will make a squeaking noise. Calibrated unit ran verification cycle no issues found unit works as designed. Further testing putting unit into maximum spin to try to duplicate customers noise or complaint no noise or issues were found. Even with so far is to wait for customer to start a load of laundry and wait for noise to happen. Customer States the noise is not happening and the machine sounds like normal. Customer also stated because bearings were replaced last Tech visit she's been scared to use the unit at full capacity States she's only washing 2 or 3 towels at a time period I did advise customer that the larger the load or a normal size load will result in a better wash/performance of the machine. Issue resolved