Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1574 customer reviews

slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB865GW0 "Unit had long fill and over load error codes, unit had laundry in tub and is overloaded with different types of items. Found valves filling correctly did find slow drain inspected drain hose found it 1ft in stand pipe corrected this with zip tie and tested wash functions all operations normal referred customer to owners manual for proper loading and use. found clothes stuck in agitator ordering new agitator rescheduling 11/4.; ordrng 1 W10821990 (agitator)"

Near Cylburn Park, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL WMH73521CS-2 "Arrived found unit working unable to duplicate issue, inspected wires and interlock assembly no issues that are visually apparent. Spoke to customer about exactly what it is and believe more than likely failing door interlock but cannot 100% guarantee this, customer understands and will let us know service fee paid by WP quoted parts and labor 121.82 quote good for 90 days.; rqstng P&A on 1 W11244490 (INTERLOCK )"

Near Sunglade Ranch, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS965CIAM00 DOP provided by customer found cracked water line at valve replacing both with new found slow water flow from dispenser and icemaker need new valve rescheduling 10/31; ordrng 1 WPW10279882 (tube-water) and 1 WPW10279884 (tube-water)

Near Landmark Cove, Cibolo, TX 78108
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Tested unit. Not cooling. Compressor will run for 10 seconds then shutoff. Good power to compressor. Did not have start device to check unit. Ordering new start device. ; ordrng 1 8201786 (start device,combo) and 1 W10448874 (device,start)"

Near Lonesome Trail, Von Ormy, TX 78073
Jesus C.

Jesus C.

WASHER MAYTAG MVWC415EW1 Tested washer. F9E1 error. Drain pump causing issues and will not drain. Will have to order new pump. Quote 100 labor and 80 for parts. Collected service fee. ; ordrng 1 W10614033 (drain pump)

Near Farm-To-Market 2537, San Antonio, TX 78221
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRMF706ESS01 replaced drawer and UI. UI will not power on. Called techline. Sr 7726232003. Good power supply. Good power out. Techline suggest harness on side panel is damaged. Will order new harness. Video on service matters for tutorial.; ordrng 1 W11170612 (HARNESS)

Near Adams Hill Dr, San Antonio, TX 78227
Michael R.

Michael R.

WASHER MAYTAG MHW3505FW0 "Water was not completely draining from inside the below, cleaned some lint and clear build up from the weep holes. Also stated the door would swing open all the way by itself, adjusted the feet, all is working normal"

Near Champions Row, Victoria, TX 77904
Michael R.

Michael R.

RANGE WHIRLPOOL WFE515S0EB2 "Installed part ordered, the light and bake elements are working normal"

Near FM 1351, Goliad, TX 77963
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRV986FDEM "Fridge is leaking from ice maker section, looking for ice maker codes, no codes. Did a harvest and fill test all test passed. Looks like door seal off ice door is not making a good seal. Will order ice door to help with issue. ; ordrng 1 WPW10549589 (door-ice)"

Near Tawny Oak Cir, Bandera, TX 78003
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL GX5FHTXVY05 Complaint was fridge not making ice. Unit is is cooling and disposing water. Found bad ice maker while testing. Module assembly not rotating at all. Ordering new ice maker. Part W10190978. Collected service fee. ; ordrng 1 W10190978 (icemaker)

Near Spring Mist, San Antonio, TX 78247
Michael R.

Michael R.

WASHER MAYTAG MVWB765FW3 "Installed part ordered, tested the appliance, the power button and appliance are working normal"

Near N Navarro St, Victoria, TX 77904
Sherman  J.

Sherman J.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Ran diagnostics on unit. Heating element testing good. Control board showing bad. Ordered parts to resolve issues. Yes to survey. ; ordrng 1 W11305297 (CONTROL )

Near Eagle Ridge Rd, Center Point, TX 78010
Adam H.

Adam H.

WASHER AMANA NTW4516FW3 Install components calibrated unit ran test cycle issue resolved

Near E Main Ave, Robstown, TX 78380
Adam H.

Adam H.

WASHER AMANA NTW4516FW3 Install components calibrated unit brand verification cycle all issues resolved.

Near S Bluntzer St, Corpus Christi, TX 78405
Justin  R.

Justin R.

DISHWASHER KITCHENAID KDTE234GPS0 "Replaced tub, upper tracks, control board and dish rack. Still no water flow, ordered valve. Motor works but there is a broken clip so it may leak by drain pump. Ordering pump and motor assembly.; ordrng 1 W11085683 (pump&motor) and 1 W11175771 (valve-inlt)"

Near Bandera, TX 78003
Adam H.

Adam H.

WASHER MAYTAG MHW6630HW0 Inspection of the unit does show different error codes one for lock failure the other four valve failure. After explain to customer I did in fact find air codes customer opted to decline further service and will be returning unit to retailer. Customer does not believe she should have a brand new unit repaired when it is under a month old. Issue resolved

Near Eaglesnest Bay Dr, Corpus Christi, TX 78418
Adam H.

Adam H.

WASHER MAYTAG MVWB980BW0 Unit is out of warranty customer does not wish to pay out-of-pocket expenses for diagnosis or repairs. Issue resolved

Near Airline Rd, Corpus Christi, TX 78412
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER WHIRLPOOL WTW5000DW2 Replace dispenser. Ran cycle no more water leaks. Job complete

Near Norland St, San Antonio, TX 78232
Justin  R.

Justin R.

REFRIGERATOR KITCHENAID KRFC604FSS00 "Called customer, they opted to reschedule for weds.; schdld next appmnt for 10/30 WED !"

Near Chinquapin, Helotes, TX 78023
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER MAYTAG MVWC465HW2 Change water valve. No error codes. Unit working as design Job complete.

Near Callaghan Rd, San Antonio, TX 78229
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Concern is ice building under ice container. Replace ice container. Advise costumer to try to clean under ice container once a week for little ice particles left from crush ice. Job complete.

Near Rio Springs, San Antonio, TX 78258
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Found fill tube for ice maker frozen, customer was asking about water pressure. Noticed the filter needed to be replaced, customer is ordering a new filter. Will call if ice maker does not start making ice. If customer calls back order W10179146. No email to add. Left leave behind survey example with customer."

Near Silver Mist Way, San Antonio, TX 78254
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRB322DMBB Dampener is not functioning properly. Ran diagnostics on unit. Ordered parts to resolve issues. ; ordrng 1 WPW10594330 (DAMPENER )

Near Keith Blvd, Kerrville, TX 78028
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF330PAHB2 "Asked customer where leak is coming from she directed me to sink area found Y fitting installed to garbage disposal where water softener pressure line and rubber hose is attached snapped picture of this and took pictures of barb fitting where rubber hose and oem drain hose meet tested unit found leak from barb fitting not from drain hose tightened hose clamps on both sides no more leaks,advised customer that fitting water softener company installed may be prone to future leaks and is not related to any of the parts to unit. Advised of email survey and paper."

Near Colonial Bluff, Universal City, TX 78148
Justin  R.

Justin R.

REFRIGERATOR LG LSC27914SB Replaced solenoid and tested unit to complete. Unit is good to go.

Near Highland Star, San Antonio, TX 78254
Christian G.

Christian G.

WASHER MAYTAG MVWB835DW4 "Issue stated by customer: dryer not working/not turning on. Replaced control. Dryer still not turning on, voltage tests good throughout unit. Ordering display.; ordrng 1 W11112656 (console)"

Near Addersley Dr, San Antonio, TX 78254
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRFC704FSS00 Unplugged unit defrosted evaporator and installed new cover per special project Replaced board per special project and plugged unit in tested all operations normal. Advised of survey and paper special project S27311

Near Lowrie, San Antonio, TX 78239
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE525S0HB1 "Found harness comes with terminal block and nuts, removed rear removed wiring for elements switches fuse and removed block. Replaced main harness reassembled tested all operations normal. Advised of email survey and paper."

Near Sunflower Path, San Antonio, TX 78244
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER WHIRLPOOL WTW5000DW2 Issue is washer is not draining. Ran diagnostics and found bad drain pump. Ordering new drain pump; ordrng 1 W10727777 (pump-water)

Near Hopes Ferry St, San Antonio, TX 78233
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS4 "Disconnected power, removed control panel and board replaced both connected power set clock and tested all operations normal advised of survey and paper."

Near Foxbrook Way, Cibolo, TX 78108
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WGD8000DW4 Got to customer store. Found igniter broken ordering new igniter. ; ordrng 1 686590 (sub 279311)

Near Callaghan Rd, San Antonio, TX 78229
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRFC704FBS00 Checked unit found bad compressor. prior tech left 2 door hinge screws off. Ordered compressor and screws. ; ordrng 2 W10673840 (screw)s and 1 w11025999 (COMPRESSOR )

Near Wiltshire Ave, Terrell Hills, TX 78209
Jesus C.

Jesus C.

VENT HOOD KITCHENAID KXW9748YSS0 Installed new switch housing. No issues during testing. Collected payment for part and labor. Job complete

Near Farm-To-Market 2537, San Antonio, TX 78221
Ivan B.

Ivan B.

DISHWASHER MAYTAG MDB8989SHZ0 Unable to find or access unit. Stockroom doing inventory and receiving shipment at this time. Stockroom being rearranged. Rescheduled.; schdld next appmnt for 11/1 FRI !

Near TX-1604 Loop, San Antonio, TX 78248
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KSRB25FKSS01 "Checked refrigerator went to replace water valve, missing part that is needed ordered WPW10445062 thru APD will pick up customer is gone till November 18th schedule for the 19th customer wants morning appointment, Thanks ; schdld next appmnt for 11/19 TUE !"

Near W Lullwood Ave, San Antonio, TX 78212
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS Determined the issue is due to a faulty control. Power at the wall is good. Ordering UI as a precaution. ; ordrng 1 W10871568 (console) and 1 W11261165 (cntrl-elec)

Near Gateview Dr, San Antonio, TX 78248
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRMF706EBS01 Installed new led control and crisper drawer UI. No issues during testing. Job complete.

Near Rose Valley Dr, San Antonio, TX 78242
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Filter housing was not seated all the way in, popped loose when I left. Reseated filter housing and ensure it was seated all the way into the top of the refrigerator compartment. Customer verified. Unit is good to go."

Near Blossom Row, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE515S0ES2 "Checked range, when set to bake would not heat, found bad bake element ordering bake new element.; ordrng 1 9755770 (element,bake)"

Near Talavera Ridge, San Antonio, TX 78257
Justin  R.

Justin R.

MW-HOOD COMBO WHIRLPOOL AMV2307PFB Found both the door switches and control board bad on unit. Resolved microwave issue with both replacements. Unit is good to go.

Near Javelina Hill, , TX 78245
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer opted to reschedule for Thursday, requested early morning if possible.; schdld next appmnt for 10/31 THU !"

Near Sweetgum, San Antonio, TX 78253
Justin  R.

Justin R.

WASHER WHIRLPOOL WTW8500DC5 "Verified LF fault, inlet water temp fault was seen as well. Swapped out inlet water valve and tested to complete. Checked for faults after running test cycle. No email to add, left leave behind survey with customer. Spoke with customer about survey."

Near Co Rd 4516, Castroville, TX 78009
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFC150M0EB3 Last tech found faulty infinite switch and element. Confirmed that infinite switch faulty. Replaced infinite switch to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Chaparral Dr, Fredericksburg, TX 78624
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFG525S0HS1 Replaced DSI module tested unit all operations normal returning board not needed. Advised of survey and leave behind paper.

Near Drovers Path, Saint Hedwig, TX 78152
Richard G.

Richard G.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Complaint is that the screen on the oven will have a black line going across, then eventually will black out the whole screen. Verified issue. Ordering control and control panel.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONTROL PANEL)"

Near Dak Avenue, San Antonio, TX 78254
Steven G.

Steven G.

WASHER WHIRLPOOL WTW4850HW1 "Found unit had bad hot solenoid valve, replaced and unit now operating as should. ; used 1 W11210459 (VALVE) from stock"

Near Seabrook Dr, San Antonio, TX 78219
Ezequiel V.

Ezequiel V.

THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 "Checked washer replaced control board, washer is spinning but not draining. Ordering new drain pump; ordrng 1 W10775446 (pump-water)"

Near Talavera Ridge, San Antonio, TX 78257
Devon F.

Devon F.

RANGE WHIRLPOOL WFG525S0HS1 Customer complaint was unit door falls apart ordering new door to resolve issue; ordrng 2 W10831019 (screw)s and 1 W10884775 (nameplate) and 1 W11219379 (glass-door)

Near Verona Way, San Antonio, TX 78259
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS555SIHW00 "New thimble didn’t resolve the issue. Calling techline due damage to cabinet directly under hinge. Spoke with Chris, he stated to have customer contact customer service since it’s frame damage and is over 30 days from date of purchase. Also stated frame is un repairable. Sr 7726228159 Revered customer to customer service per techline. Gave Sr number."

Near W Creekview Dr, Fredericksburg, TX 78624
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRFC704FSS01 "Repaired the loose handle. Could not repair the door leveling issue. These French doors do not have leveling adjusters for the doors. There is a half inch gap between the hinge and the door top on the left (the one we replaced back in March. There is a quarter inch gap between the hinge and the top of the right door. I called Tech-line and spoke with David. He provided two options: The leveling feet on the bottom can be adjusted to alter the level of the doors. Or, there is a shim pack that can be used on the rear fee at. I tried to adjust the feet but would not be able to do it without damaging the clients floor. I called my Supervisor SG. He informed me that our Parts department has devices we can put under the feet to protect the floor. I will need these devices for a return call and I ordered the shim pack as a contingency. I’m setting the appointment for this Friday, please contact the client to confirm and set a time.; ordrng 1 4387828bulk"

Near Stoney Bend, Garden Ridge, TX 78266
Douglas H.

Douglas H.

WASHER MAYTAG MVWB835DC4 Last tech found faulty electronic control board. Replaced control to resolve the issue. Calibrated unit and ran auto testing. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind. Also educated customer on proper soap usage.

Near FM2093, Fredericksburg, TX
Jim G.

Jim G.

MICROWAVE OVEN KITCHEN AID KHMS2050SSS0 Replaced magnetron. Issue resolved. Customer is upset because some older brittle plastic parts were cracked during replacement.

Near Scenic Sunset, San Antonio, TX 78249
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer stated that the unit was working and operating fine until approximately one week ago when it stopped cooling adequately. They unplugged it and plugged it back in to reset the unit. The freezer compartment is reading 0° and the refrigerator compartment is reading 46°. Compressor is operating normally. Ordering a control to resolve issue.; ordrng 1 W11174836 (cntrl-elec)

Near Island View St, San Antonio, TX 78242
Tommy B.

Tommy B.

WASHER MAYTAG MVWC565FW1 Found issue to be faulty control. Swapped out control board and ran automatic test cycle. Unit will not drain. All other functions tested good. Ordering drain pump to resolve issue. ; ordrng 1 W10876600 (drain pump)

Near Ardmore St, San Antonio, TX 78237
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRB322DMHV00 "Installed new control board. It could not be programmed. Called Whirlpool Tech-line and talked to David. He tried many times with me as well as some back routes and it was un-programable. The new one was worse than the old one. I re-installed the old control board with the bad thermostat. I checked the thermistors on each and the resistances were consistent. Called SG to explain the original knocking that the client was complaining about. I also spoke with David at Tech-line about this. The knocking is normal but not as much as it is happening. It tends to happen more when the refrigerator has not been open in awhile (night time). I defrosted the evaporator and straightened out the capillary as best as possible. I have ordered the new control board and scheduled an appointment for this Monday. However, Tech-Line is recommending that a sealed system Tech go out and the client prefers Friday, so I cancelled the appointment. Will need the office to fol

Near Katharine Glen, Garden Ridge, TX 78266
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDB765FW0 Replaced dryer door and screws dyer operating as designed.

Near Fairway Green Dr, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS321SDHB01 Last tech found faulty compressor per techline. Replaced compressor to resolve the issue. Unit performing as designed now. No further issues at this point.

Near TX-290, , TX
Colton B.

Colton B.

REFRIGERATOR KITCHEN AID KRFF507ESS01 Issue is that refrigerator evaporator keeps frosting over. Control board and evaporator wiring harness have already been replaced. Talked to Ken during last Whirlpool training about issue. He suggested maybe trying to replace the three way valve in the back. Talked to DH about it as well. Ran test that he recommended and never heard 3 way valve during test. Could not talk to techline because of no reception at house. Ordering a new three way valve to resolve issue. ; ordrng 1 W11094466 (valve)

Near Rolling Acres Trail, Fair Oaks Ranch, TX 78015
Ivan B.

Ivan B.

WASHER MAYTAG MHW5630HC0 Replaced electronic control. Ran diagnostics got no fault codes. Test ran and unit ran properly. No further issues at this time. Yes to survey and leave behind.

Near S Hausman Rd, San Antonio, TX 78249
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint is that the icemaker fills with water, makes the ice but does not dump the ice. The icemaker thinks the ice is dumped and fills with water again, causing water to go into the ice bucket. The water then goes through the ice bin through the dispenser and leaks onto the floor. Checked icemaker, the tray in the icemaker spins freely. Icemaker is broken near the motor causing it to not engage. Ordering icemaker.; ordrng 1 W10873791 (icemaker)"

Near Straight Oaks, San Antonio, TX 78254
Steven G.

Steven G.

DISHWASHER KITCHENAID KDTE234GPS0 Found plug in garbage disposal stopping drain pump from working properly. Removed plug unit now draining.

Near Myrna Dr, San Antonio, TX 78218
Douglas H.

Douglas H.

RANGE KITCHEN AID KFGG500ESS0 "Customer stated oven is the issue again. Customer stated an electrician has checked the power supply and stated all good. Tested voltage at wall with plug tester showing as open ground. Verified with multimeter ground to neutral is letting 40 volts through. Explained that was the issue. Advised to contact an electrician to resolve the wire issues. No further issues at this point for me. Customer pulled plug and checked circuit himself, he said the ground wire at junction box was cut. Asked me to stay while that was fixed to make sure unit was fixed"

Near Ingram Loop, Ingram, TX 78025
Ivan B.

Ivan B.

WASHER WHIRLPOOL WTW5000DW2 Replaced gearcase and shifter. Tested and unit ran properly no out of ordinary vibrations. No further issues at this time. Yes to survey and leave behind.

Near Lendell St, San Antonio, TX 78249
Colton B.

Colton B.

DISHWASHER KITCHENAID KDFE304DSS0 Issue was a leaky dish washer. Found leak to be coming from the tub itself. Parts and labor for tub is covered under a lifetime warranty. Ordering new tub and returning.; ordrng 1 WPW10681503 (tub-dishwr)

Near Aster Trail, San Antonio, TX 78256
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator. Refrigerator was not making noise out of the ordinary. Refrigerator and freezer are working as designed. Water and ice dispensing as designed.

Near Mount Ida, San Antonio, TX 78213
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Unit freezer door damaged. Ordering door to resolve. Let customer know about potential of 12 weeks wait time on door. ; ordrng 1 W10815701 (dor-fip ss) and 1 W10839793 (nameplate)

Near Johnson Dr, Kerrville, TX 78028
Sherman  J.

Sherman J.

VENTHOODS KITCHENAID KXW9736YSS0 Housing and switches broken. Ordered parts to resolve issues. ; ordrng 1 W10370649 (SWITCH PANEL) and 2 W11214479 (SWITCH SLIDE)s

Near Running Buck Ln, Fredericksburg, TX 78624
Christian G.

Christian G.

WASHER ROPER RTW4516FW "Issue stated: washer won’t spin. Replaced pulley, actuator and capacitor. Still won’t spin, only gentle agitation in manual test mode. F7E6 code shown. Ordering parts.; ordrng 1 W11101494 (cntrl-elec)"

Near SW Loop 410, San Antonio, TX 78245
Jim G.

Jim G.

COOKTOP GAS JENN-AIR JGD3536BS00 Replaced valve. Issue resolved. Tested good.

Near Forward Pass, San Antonio, TX 78248
Sherman  J.

Sherman J.

MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Found unit in demo mode. Instructed customer how to take out if happens again. Unit is functioning as designed. Yes to survey.

Near Pinnacle Club Dr, Kerrville, TX 78028
Tommy B.

Tommy B.

MW-HOOD COMBO WHIRLPOOL WMH31017HW Upon arrival customer stated the issue is the unit sparked and then powered off completely. No function on the display. Tested voltage at the filter board after testing it at the wall. Both returned as 120 V. Ordering control board to resolve issue.; ordrng 1 W10892389 (cntrl-elec)

Near Vance Jackson Rd, San Antonio, TX 78230
Ezequiel V.

Ezequiel V.

REFRIGERATOR IKEA IX5BBEXDS00 Checked refrigerator there was frost build up found door not sealing properly. Replaced ice maker due to leaking and fixed door seal issue.

Near Nacogdoches Rd, San Antonio, TX 78209
Tommy B.

Tommy B.

WASHER WHIRLPOOL WFW6620HC0 Tech requires a helper ticket in order to complete the assigned work.; saved tckt

Near Valley Hill, San Antonio, TX 78250
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRFC704FSS00 "Replaced ice door replaced ice bucket part number W10910401 and gasket W10853441. Tested ice door operations all operations normal.; used 1 W10853441 (GASKET), and 1 W10910401 (ICE BUCKET) from stock"

Near Cacias Rd, San Antonio, TX 78222
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KBLO36FTX03 Issue was no cooling. Inverter box checked good. Only thing getting power was lights. Finding issue to be a bad control board. Marcone shows control board as discontinued. Informed customer of this. Nothing more we can do.

Near E Bandera Rd, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

VENT HOOD WHIRLPOOL WVU37UC0FS0 "Checkhood vent, fan was not running. Replaced motor. Vent hood working as designed. Job complete."

Near FAIR OAKS, TX 78015
Colton B.

Colton B.

MICROWAVE OVEN KITCHENAID KHMS2056SSS3 Called ahead to customer. Informed that Louis is in the hospital and the appointment needed to be canceled. Customer states they will call when they are available.; saved tckt

Near Branson Falls, San Antonio, TX 78255
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced ice maker, still producing same motor fault. Found blue wire cut at bottom of door, called techline and Kurt assisted. He had me check voltage cabinet side for ice maker it showed good. Voltage at icemaker is not good. We will need to order the freezer door to fix ice maker. ; ordrng 1 LW11037733 (dor-fip)"

Near Maurer Ranch, San Antonio, TX 78253
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer issue was that dishwasher was not drying dishes. Found rinse aid dispenser empty on arrival. Refilled rinse aid to resolve issue. Unit tested good. Left survey flyer behind.

Near Descent Rd, Boerne, TX 78006
Christian G.

Christian G.

DRYER MAYTAG MEDB750YW2 "Issue stated by customer: dryer running but not heating. Error code F4E4 found. Replaced element and thermal fuse. Codes cleared unit test good, informed customer of survey."

Near University View, San Antonio, TX 78249
Ezequiel V.

Ezequiel V.

REFRIGERATOR MAYTAG MFI2570FEZ05 "Checked refrigerator, ran harvest test on ice maker , mid test ice maker stopped working ordering new ice maker.; ordrng 1 W10300024 (icemaker)"

Near Hannasch Dr, San Antonio, TX 78213
Jim G.

Jim G.

WASHER MAYTAG MVWB725BW Customer called to informed me that the impeller cap could not be found. It’s was not due to my repair. However customer requests part. Will return with part. ; ordrng 1 WPW10305251 (cap)

Near Wild Valley Dr, Bulverde, TX 78163
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Determined issue lies with control due to voltage issues. Also ordered bimetal thermistor via harness. ; ordrng 1 W11089236 (cntrl-elec) and 1 W11170613 (harns-wire)

Near Heimer Rd, San Antonio, TX 78232
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Replaced valve. Water still not running to dispenser. Determined the issue was the 86 PSI at the house valve. Techline Dustin SR# 7726194721 advised water pressure regulator is needed. Appoint 2-4 please. ; ordrng 1 W10786952 (valve)

Near Summit Crest, San Antonio, TX 78258
Devon F.

Devon F.

REFRIGERATOR KITCHEN AID KRFC704FSS01 Customer complaint was unit not making ice. Replaced unit water tube to resolve issue unit operating as designed

Near Peregrine Ridge, San Antonio, TX 78260
Christian G.

Christian G.

COOKTOP ELECTRIC WHIRLPOOL WFC130M0AB0 Issue stated by customer: Burners get red hot even when on lowest temp setting. No error codes found. Previous tech replaced all 4 elements and infinite switches. Voltage test good. Ordering Control.; ordrng 1 W11122555 (cntrl-elec)

Near Boxer Creek, San Antonio, TX 78245
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDF520PADM7 "Customer stated the unit is functioning properly but dishes coming out wet. Does not use rinse aid. Reviewed use and care with customer. Checked diagnostics, no error code and heating element is functioning. No further issues at this time."

Near Dunlap Crossing, San Antonio, TX 78245
Steven G.

Steven G.

RANGE WHIRLPOOL WFG505M0BS3 Unit has no bake broil After replacing control board unit was now opening the safety valve. Unit working as should

Near W Cypress St, San Antonio, TX 78212
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the dishwasher has standing water in it and will not drain. Verified issue. Need to order pump and motor assembly and drain pump.; ordrng 1 W10876537 (drain pump) and 1 W11025157 (pump&motor)

Near Shoreline Dr, San Antonio, TX 78254
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW8600YW1 "Ran automatic diagnostics and had no errors.Ran Manuel diagnostic on lid lock, worked fine. Manual diagnostics on spin at 530 and 950 rpm presented a problem with bumping and noise. Checked bottom of gear case and it seemed tight. Checked suspension and it seemed fine. Pulled out drum and could not see any obstructions. When I put it back together it did result in an error code F70 which the client had told me when the spin was having problems. This error is for Overload. I negated the possibility of the client overfilling the tub. There is mechanical friction on the drive mechanism, not allowing the basket to disengage. Client will need a new lid lock and gear case complete. I ordered all the parts I feel it will need, usually you can order this in a complete package but that does not seem to be the case on this one. I told the client that we will probably need to get a over parts limit authorization and that the office would do this. I set the appointment

Near Garden Meadow, Universal City, TX 78148
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH32519HB3 Touched up areas where bare metal was showing. Informed customer that the paint will not match exactly. Customer understands. Unit is good to go.

Near Jubilance Path, San Antonio, TX 78254
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL G2IXEFMWS03 "Checked refrigerator found dispenser dripping. Added access fitting, verified unit has stopped drip. Working as should.; pckd up 1 CD3603/6 (ACCESS FITTING )"

Near Fennel Dr, San Antonio, TX 78213
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Unit still not cooling. Found leak in cap tube about 1/4 inch from liner going to EVAP, cap tube actually completely broke when examining. To close to liner make repair. Rescheduling for tomorrow for calling techline for notes only ; schdld next appmnt for 10/29 TUE !"

Near Private Rd 1515, Bandera, TX 78003
Christian G.

Christian G.

RANGE WHIRLPOOL WFG525S0HS1 Issue stated by customer: door face plate coming off. Replaced front plate of door. Unit is good. Informed customer of survey.

Near Tribute Oaks, San Antonio, TX 78254
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Issue was no ice production, ice maker not filling. Replaced valve, ice maker still won’t fill. Called techline who suggested (SR: 7726236784) an ice maker wiring harness. Ordering a new one and returning.; ordrng 1 W10884720 (harns-wire)"

Near Flying Cir, Helotes, TX 78023
Devon F.

Devon F.

RANGE WHIRLPOOL WFG515S0ES1 "Customer complaint was unit front two burners didn’t work, replaced two burners unit is operating as designed."

Near Caroline Way, San Antonio, TX 78260
Christian G.

Christian G.

DRYER MAYTAG MEDC465HW0 Issue stated by customer: dryer not heating. Customer had “Wrinkle Control” option on. Instructed customer on operation and uses for Wrinkle Control. No error codes. Unit test good. Informed customer of survey.

Near Orchid Meadows, San Antonio, TX 78250
Devon F.

Devon F.

MW-HOOD COMBO KITCHENAID KMHS120ESS5 "Customer complaint was unit not heating food, ordering new magnetron and interlock switch to resolve issue.; schdld next appmnt for 10/31 THU !"

Near E Rosewood Ave, San Antonio, TX 78212
Devon F.

Devon F.

RANGE WHIRLPOOL WFG525S0HS1 Customer complaint was unit door falls apart ordering new door to resolve issue; ordrng 2 W10831019 (screw)s and 1 W10884775 (nameplate) and 1 W11219379 (glass-door)

Near Verona Way, San Antonio, TX 78259
Tommy B.

Tommy B.

WASHER MAYTAG MVWB865GC0 Customer stated that the issue was that the washer does not fill adequately and that the agitator makes a scraping noise during the cycle. Reviewed the use and care guide and what to expect with regards to Water fill depth with the washer and found the scraping noise to be caused by change under the agitator. Unit tested good now with no further issues after removing the change and replacing the agitator.

Near Legend Trail, Helotes, TX 78023
Tommy B.

Tommy B.

WASHER WHIRLPOOL WFW6620HC0 Tech requires a helper ticket in order to complete the assigned work.; saved tckt

Near Valley Hill, San Antonio, TX 78250
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED7500GW0 Previous tech found to be faulty control board. Swapped out with new part to resolve issue. Unit tested good now.

Near Clipper Pass, San Antonio, TX 78254
Steven G.

Steven G.

WASHER WHIRLPOOL WFW9151YW00 "Ran unit to find drain pump making odd noise. Nothing clogging pump, replaced pump and unit now sounds good.; used 1 W10730972 (PUMP- WATER) from stock"

Near Clementson Dr, San Antonio, TX 78260
Uriah B.

Uriah B.

RANGE WHIRLPOOL WFE320M0EW2 Found wire on black leg had charred and was no longer connected. Needs terminal block and wire harness. Terminal block should be included with harness; ordrng 1 W11219895 (harns-wire)

Near Harless St, Christiansburg, VA 24073
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFC150M0EB3 Customer complaint is that the burners will not heat to high temperatures. Tested range. Good power to coils. Coils are working properly. Advised customer that as of June 2018 all coils come with a thermal limiter and will cause cooking times to vary. No issues with range. Performed customer instruct. Job complete.

Near San Antonio, TX 78214
Devon F.

Devon F.

RANGE WHIRLPOOL WFC150M0EB1 "Customer complaint was unit not heating oven, tech diagnose a bad control board told customer they would have to pay for parts and labor they didn’t want to proceed with repair. Collected SC 113.66."

Near Cochise Trail, San Antonio, TX 78260
Jesus C.

Jesus C.

DRYER MAYTAG MGDC200XW4 Tested dryer. No power to igniter. Found thermal fuse is bad. Replaced fuse. Good glow from igniter. Good flames. Dryer is working properly. Tested to complete. ; used 1 WP3392519 (FUSE) from stock

Near Mc Arthur Ave, San Antonio, TX 78211
Douglas H.

Douglas H.

COOKTOP GAS KITCHENAID KFGU766VSS02 "Parts ordered didn’t work. Not charging for those parts, due to not functioning. Calling techline. Spoke with Robert stated sounds like control and switch harness. and Sr 7726237118Gave price quote of 800 plus for new parts. Customer didn’t want to proceed with repair."

Near Johnson Dr, Kerrville, TX 78028
Richard G.

Richard G.

DRYER MAYTAG MEDB765FW0 Customer complaint is that the door won’t stay latched. Pushed door closed and it popped right back out. Replaced latch with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.; used 1 279570 (LATCH) from stock

Near Graceful Oak, San Antonio, TX 78254
Colton B.

Colton B.

OVEN ELECTRIC (D KITCHEN AID KODE500ESS01 "Issue was that the oven had no power and would not work. Replaced thermal fuse and tested unit. Both ovens heated well, fuse did not pop again. Found no error codes and all components seemed to be working properly. Unit testing good."

Near Avila Ridge, San Antonio, TX 78255
Richard G.

Richard G.

DRYER AMANA NED4655EW1 "Replaced heater element and thermostat. Old heater element was black and bent out of shape. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind, but no email to add."

Near Marbach Rd, San Antonio, TX 78227
Doug M.

Doug M.

KITCHEN WHIRLPOOL WDF520PADM7 "Inspected unit for top rack not getting clean,placed a coffee cup upright on top shelf ran normal cycle no water entered cup,checked for blockages checked ok,diagnosed to need pump and motor due to poor water flow; ordrng 1 W11025157 (pump&motor)"

Near Springwood Dr, Little Rock, AR 72211
Doug M.

Doug M.

ICEMAKER WHIRLPOOL MFD2561HES "Inspected for two issues,icemaker arm not staying in place due to hole where it seats in icemaker head not holding position,door closure issue found adjusters on door slides are broken causing door closure issues,diagnosed to need icemaker and door slides; ordrng 1 12002683 (slide) and 1 D7824706Q (ice maker)"

Near Thousand Oaks Cir, Conway, AR 72032
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Issue stated by customer: ice maker no operating and water dispenser not working. Replaced ice maker. Reset water filter. No error codes found. Unit test good. Informed customer of survey.

Near Sable Green, San Antonio, TX 78251
Devon F.

Devon F.

DRYER WHIRLPOOL MED9800TQ0 Customer complaint was unit making load noise replaced pulley idler to resolve issue unit is operating as designed.

Near Windy Ridge Ct, San Antonio, TX 78259
Devon F.

Devon F.

WASHER MAYTAG MHW8200FC0 "Customer complaint was unit leaking, replaced water valve to resolve issue. Unit operating as designed."

Near Raptor Peak, San Antonio, TX 78233
Devon F.

Devon F.

WASHER MAYTAG MVWB865GW0 "Customer complaint was unit would leave clothes wet after wash is complete, replaced water valve to resolve issue unit operating as designed."

Near Glen Haven Dr, San Antonio, TX 78239
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Customer complaint was unit not cooling, last visit diagnosed a bad control and diffuser replaced bad parts unit is operating as designed."

Near Windview Dr, San Antonio, TX 78239
Richard G.

Richard G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS00 "Customer complaint is that the microwave is still having the same issue. They were under the impression that I was coming out to replace the microwave. The customer has contacted Pulte and was told that Whirlpool would be coming out today to replace the unit. Customer is going to contact Pulte again and tell them they need to contact Whirlpool, not Appliance Care in regards to the issue, as we do not replace units."

Near Daisy Spring, San Antonio, TX 78253
Richard G.

Richard G.

RANGE WHIRLPOOL WFC150M0EB3 Replaced bottom door trim. Unit is good to go. Spoke with customer about survey leave behind.

Near Overlook Canyon, San Antonio, TX 78245
Shawn W.

Shawn W.

DRYER MAYTAG MED3500FW0 "Client was not prepared or willing to pay our Service Fee. She felt it was still under guarantee from her discussions with Whirlpool. I verified with SG to see if there was another program I was missing. This is not the case. Job complete. I did not touch the unit, but needed to hit the verify box on the PVR to close this out."

Near Universal City Blvd, Universal City, TX 78148
Jim G.

Jim G.

DISHWASHER MAYTAG MDB7759SAS1 Part not needed. Issue was actually resolved to customers satisfaction with power reset.

Near Bentwood Oaks, San Antonio, TX 78247
Colton B.

Colton B.

WASHER WHIRLPOOL WTW8800YC0 "Issue was a broken light module. Replaced light module, unit tested good. Customer inspected unit before leaving."

Near Muir Glen Dr, San Antonio, TX 78257
Uriah B.

Uriah B.

DRYER WHIRLPOOL WED4915EW1 Replaced timer. Ran test cycle. All checks ok. Cx to observe.

Near Barrens Village Ct, Hollins, VA 24019
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL MVWX655DW1 F7e6F0e5W10752719 basket W10512161. Tub W10913953. Shifter assembly. W10721967. Splutch.W11035751. Gearcase. Found unit on cushy carpet. Basket bottoming out and causing undue strain on all components underneath. Bottoming out caused shifter to break. Absolutely needs shifter and cam splutch. Unable to determine if basket or gearcase is causing significant out of balance spin. Basket may be covered by 10 year warranty. Gearcase is not. Cx to decide how they want to proceed.

Near Ivy Green Ct, Roanoke, VA 24018
Uriah B.

Uriah B.

DISHWASHER MAYTAG MDB8969SDE0 Replaced UI panel. All checks ok at this time.

Near Bruceton Rd SW, Roanoke, VA 24018
Uriah B.

Uriah B.

LAUNDRY WHIR WRS555SIHZ00 Replaced freezer door. All checks ok.

Near Kitchen Rd, Max Meadows, VA 24360
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL GSS30C6EYY03 "Inspected unit for not making ice,test performed test at icemaker,jumped t-h icemaker did not cycle,tested 120v at l-n did not have 120v,tested for 120v at optics did not have 120v,performed service diagnostics found control would blank out after 10 seconds not allowing diagnostics to be performed,diagnosed unit to need main control,ui control and possibly optics to icemaker,customer does not want to repair due to cost"

Near Wilkiewicz Rd, North Little Rock, AR 72118
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRT111SFDM03 "Inspected unit for not cooling properly,tested temps found in freezer-13 degrees,fresh food section 35 degrees,found that customer was letting batteries to inverter die down when parking rev per dealer,verified normal operation unit checks ok"

Near Diamond Dr, North Little Rock, AR 72117
Doug M.

Doug M.

DRYER AMANA NED4655EW1 "Inspected unit for timer not advancing,positioned timer on 60 second ran unit approximately 10 minutes timer did not move,verified proper voltage to unit,replaced timer,tested unit operation checks ok ; pckd up 1 W10857612 (timer)"

Near W 10th St, Little Rock, AR 72204
Doug M.

Doug M.

DRYER WHIRLPOOL WED5000DW2 "Inspected unit for smoking per customer,checked all wires,main harness,terminal block and power cord,motor nothing had any burn marks or signs of shorting,ran cycles with and with out door open no smoke,tested air out of unit checked ok,reconnected vent checked air flow to outside found vent to be clogged no air flow,informed customer to have outside vent cleaned,verified normal operation unit checks ok"

Near Echo Valley Dr, Little Rock, AR 72227
Christian G.

Christian G.

RANGE WHIRLPOOL WFE515S0ES1 Issue stated by customer: range won’t start or work at all. Confirmed F9E0 error code. Customer states they replaced socket. Still getting only 100v from L1. Informed customer would need to get electrician prior to part install.; saved tckt

Near Port Victoria St, San Antonio, TX 78242
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB765FW Check washer. Replaced console checks ok. When removing agitator screw stripped and agitator cracked. Ordering gear case and bolt; ordrng 1 W10625252 (screw) and 1 W11134159 (gearcase)

Near Interstate 35 Access Rd, San Antonio, TX 78224
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDB765FW0 "Checked dryer. Seal for door is broken, ordering new seal. ; ordrng 1 W10284123 (seal-door)"

Near Jane Ellen St, San Antonio, TX 78237
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRT549SZDM01 Maintenance stated they were no longer having issues with unit.

Near Richland Hills Dr, San Antonio, TX 78251
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Checked refrigerator. Found hole on gasket. Replaced gasket. Refrigerator sealing as designed. Job complete.

Near Palomino Pl, San Antonio, TX 78254
Devon F.

Devon F.

WASHER MAYTAG MHW6630HW "Customer complaint was unit would leave clothes wet at the end of cycle and dispenser drawer would leak, ordering new inlet valve and drawer to resolve issue.; ordrng 1 W11316600 (drawer)"

Near Lamont Ave, Alamo Heights, TX 78209
Devon F.

Devon F.

WASHER MAYTAG MVWC465HW0 "Customer complaint was unit not advancing, replaced control board to resolve issue ran a load of clothes on normal cycle to see it advance unit is operating as designed."

Near Stormy Trail, San Antonio, TX 78247
Shawn W.

Shawn W.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Entered diagnostics F8E0 Low Fan Speed Underspeed. Rescheduled blower that had not arrived as well as ordered a control board.; ordrng 1 W11040197 (cntrl-elec)

Near Bright Skies, San Antonio, TX 78261
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KSF26C6XYY04 "I ordered the wrong hose. Called SG and got guidance on the correct parts. I explained my mistake to the client. Called Nik to see how early we can get the parts. Ordered parts.; ordrng 1 W10279882 (tube,filter inlet) and 1 W10279885 (tube,filter outlet)"

Near Vidorra Cir Dr, San Antonio, TX 78216
Devon F.

Devon F.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint was unit not powering on, replaced control board and UI unit operating as designed."

Near Evans Ave, San Antonio, TX 78209
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue is UI will turn off by it self on turn on. Did not find any error codes but did notice there’s a glitch will using UI. Ordering new UI. ; ordrng 1 W11107253 (console)

Near Evangeline, San Antonio, TX 78258
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

COOKTOP GAS JENN-AIR CVGX2423B Issue is left rear valve will not turn on found bad igniter and valve ordering parts. Service call called. ; ordrng 1 71002724 (igniter) and 1 71002775 (valve- bur) and 1 71003385 (switch- ig)

Near Sky Ridge Ave, San Antonio, TX 78258
Devon F.

Devon F.

WASHER WHIRLPOOL WFW6620HW0 "Customer complaint was unit was unbalanced, took back panel off to inspect the struts on unit, damper assembly looks fine adjusted unit legs to regain balance ran unit on high spin to test unit unit pass. Unit operating as designed."

Near Canterbury Hill St, San Antonio, TX 78209
Shawn W.

Shawn W.

MW-HOOD COMBO AMANA AMV2307PFS Replaced magnetron. Fully functional. Job complete.

Near Chestnut Crossing, San Antonio, TX 78266
Douglas H.

Douglas H.

OVEN ELECTRIC (D KITCHENAID KODE507ESS04 Very first trip out found heat treatments on glass pack was bad. Replaced glass pack. Now finding inner glass is etched and heat treatment peeling. Ordering inner glass. ; ordrng 1 W10829001 (door)

Near Sunset Point, Harper, TX 78631
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Wrong UI color. Please send stainless. (Silver) not black. ; ordrng 1 W11107237 (console)

Near Olive Way, San Antonio, TX 78259
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

MICROWAVE OVEN JENN-AIR JMW3430DP03 Installed new Console. No error codes. Microwave and oven are responding to new UI. No further issues. Job complete

Near Moss Mt, San Antonio, TX 78260
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX988SIBM01 Complaint was freezer door wasn’t closing all the way. Found door wasn’t latch on right on unit. Also gasket its brand new. told costumer might take a few days for it to adjust . Job complete. No further issues. Service fee collected.

Near Encino Knoll St, San Antonio, TX 78259
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFF507ESS01 Last tech found failing compressor. Replaced compressor to resolve the issue. Vacuumed unit held vacuum. Charged unit held charge. Unit began functioning properly with normal immediately. No further issues at this point. Yes to survey and leave behind.

Near Hovingham, San Antonio, TX 78257
Steven G.

Steven G.

WASHER MAYTAG MVWP475EW0 Checked washer found unit not agitating correctly found actuator not going into position replaced checked operation unit working properly now ; used 1 W10913953 (ACTUATOR) from stock

Near Heritage Way, San Antonio, TX 78245
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Last tech found faulty compressor. Replaced compressor to resolve the issue. Unit now functioning as designed. Full frost pattern under 3 minutes. No further issues at this point. Yes to survey and leave behind.

Near Fossil Ridge, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRT318FMDM05 Found valve leaking where line meets connector on valve don’t see any damage to 1/4 line but will replace line and valve to prevent any more leaks in future snapped picture of cutoff where sheet rock is damaged by who ever worked on this during building process. Turned off water till we return Rescheduling next Friday customer aware of drywall damage.; ordrng 1 2181944 (tube-water) and 1 W10498995 (valve-inlt) and 1 WP2300868 (fitting)

Near , TX 78152
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFC150M0EW3 Customer stated burners not functioning properly. Followed service pointer W11354284. Unit is functioning as designed. No issues found. Customer did not like the answer. Referred back to customer service since working as designed. Called CXC to document spoke to kristi. She documented Sr 7725954007Customer declined email. Left leave behind anyway.

Near Stonewall St, Kerrville, TX 78028
Ivan B.

Ivan B.

WASHER MAYTAG MVWB765FW1 Replaced control and console. Calibrated and tested. Unit working properly now. Yes to survey and leave behind.

Near Rexford Dr, San Antonio, TX 78216
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

RANGE WHIRLPOOL WFG525S0HS1 Concern is oven might not be turning on the right way. Check oven turn it on to 350 and no issue found unit alSo Costumer was concern about a clicking noise. Told costumer it just the igniter spark sounds. Unit working as design job complete

Near Santiago Way, San Antonio, TX 78259
Ivan B.

Ivan B.

DRYER MAYTAG MGDC215EW2 Replaced push to start switch and door switch. Unit now working properly. No further issues at this time. Yes to survey and leave behind.

Near West Ave, San Antonio, TX 78201
Ivan B.

Ivan B.

WASHER MAYTAG MVWX655DW1 Checked washer got no fault codes. Ran auto test and unit ran fine. No abnormal vibrating just the usual amount. Tested with clothes and same result. Advised customer on how to properly load washer to avoid unbalanced loads and overloading. Yes to survey and leave behind. Customer doesn’t have email.

Near Lombrano St, San Antonio, TX 78228
Justin  R.

Justin R.

WASHER MAYTAG MHW5630HW0 F8E1 stored in system. Ran diagnostics and were able to engage spin cycle. Found faulty valve per error code. Ordered part and scheduled next visit.; ordrng 1 W11316256 (valve)

Near Perch Meadow, San Antonio, TX 78253
Ivan B.

Ivan B.

WASHER WHIRLPOOL WFW5620HW0 Checked washer unit was getting no power. Replaced electronic control and control panel. Tested unit and unit working properly at this time. Yes to survey and leave behind.

Near Elk Park, San Antonio, TX 78249
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Replaced door gasket. Door sealing properly now. Yes to survey and leave behind.

Near Talavera Ridge, San Antonio, TX 78257
Devon F.

Devon F.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC7AB01 Customer complaint was unit not heating properly. Replaced control board to resolve issue unit operating as designed. Collected 425.16 for parts and labor.

Near Old Spanish Trail, Live Oak, TX 78233
Steven G.

Steven G.

REFRIGERATOR JENN-AIR JFX2897DRP02 "Checked refrigerator found unit had come on per customer and is cooling properly, will need UI and freezer light since some off the lights are not working ; ordrng 1 W10660728 (module) and 1 W10752728 (cntrl-elec)"

Near Autumn Garden, San Antonio, TX 78258
Colton B.

Colton B.

RANGE WHIRLPOOL WFE550S0HZ1 Issue was the seal on the cooktop is melted and ripped in one section. Unit is under a 30 day cosmetic warranty. Ordering a new cooktop to resolve issue. Cooktop is out of stock PSP.; ordrng 1 W11183708 (cooktop)

Near Travis Ln, Boerne, TX 78006
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW4855HW1 Issue was that the cabinet had a dent in the bottom right portion. Replaced with new cabinet to resolve issue. Ran automatic test cycle to ensure unit is functioning normally. Unit is functioning normally at this time with no further issues.

Near Northmoon Ft, San Antonio, TX 78249
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDB765FW0 "Tested found failed door switch, removed top panel and screws to old switch replaced switch reassembled tested unit all operations normal, advised of email survey and paper.; used 1 WP3406107 (SWITCH) from stock"

Near Hoeneke Dr, San Antonio, TX 78219
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Changed out control. Tested to complete, unit is good to go. Customer will monitor temperatures over the next 48 hours. Spoke with customer about survey leave behind that he has from previous visit."

Near Cove Way, San Antonio, TX 78250
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Changed out light. All lights brightened up. Unit is good to go.

Near Ambush Creek, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE505W0HB1 "Arrived found scratches on floor and cabinet took pictures. Pulled off back cover to power cord. Power cord not damaged, l1 terminal burnt up and wire to it. Ordered screw, nut, wire harness, and terminal block. Let customer know what we needed to repair unit and rescheduling. 11/1; ordrng 1 3400016 (screw) and 2 3400029 (nut)s and 1 W10245259 (block-term) and 1 W11134842 (HARNESS)"

Near Redfern Dr, San Antonio, TX 78264
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found unit not cooling, found compressor not starting, replaced overload and capacitor, compressor started right up and started cooling, refrigerator checks ok at this time.; used 1 W10197428 (OVERLOAD), and 1 W10350564 (CAPACITOR ) from stock"

Near Springwood Dr, Spring Branch, TX 78070
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT318FZDM02 Compressor winding shorted. Pops circuit breaker. Replaced compressor. Verified unit cooling

Near Enchanted Castle, San Antonio, TX 78247
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Customer reported that “compressor was loud”. Ran diagnostics and compressor and all other components tested good. Unable to reproduce any loud noise, all components operating normally. Noise is more than likely coming from back panel that sits by compressor. No email to add, left leave behind survey example."

Near Saddle Spur, San Antonio, TX 78253
Shawn W.

Shawn W.

REFRIGERATOR KENMORE 106.5177351 "Client had Sears come out to look at this Kenmore refrigerator. They instructed them that it needed a new light kit and would have to charge them. But that, this was a Whirlpool product and that this model had an issue with this light set and that Whirlpool would replace it. The client called Whirlpool, and spoke with Allen on 17OCT2019. He said that although it was out of warranty that they would cover it. He explained that Appliance Care would come out with a light kit and would cover the parts and labor. The model number did not match what was on the job order. Because of this I could not find any Service Manuel. I called tech line, they explained to me that this was a Kenmore product and that we would have to call Sears Technical Assist. Called SG and he told me to stand down, I explained all this to the client. I provided them all the dispatch numbers and such. I stayed for the wife to come home and got on the phone with her and Whirlpool custom

Near Miller Ln, Garden Ridge, TX 78266
Justin  R.

Justin R.

WASHER WHIRLPOOL WTW7000DW4 Customer is stuck in Dallas due to weather. Cancelled and will call office to reschedule upon return to San Antonio.; saved tckt

Near Timber Fair, San Antonio, TX 78250
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE510S0HS1 Checked range. Found damage to range.Replaced panel drawer.job complete.

Near S Flores St, San Antonio, TX 78204
Douglas H.

Douglas H.

ICE MAKER WHIRLPOOL n/a Unit sometimes overfills with ice sometimes not making enough ice. Finding issue to e faulty bin thermistor. Ordering thermistor to resolve the issue. ; ordrng 1 WPW10511923 (thermistor)

Near Antelope Trail, Kerrville, TX 78028
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer stated the issue was that the water dispenser has low pressure. Found issue to be king to water hose. Pulled refrigerator forward and water flow is normal. Show this to the customer. No further issues at this time. Yes to survey.

Near Hill Top Loop, Helotes, TX 78023
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRFC704FPS01 "Unit not dispensing water at front, making ice. Changed valve, verified unit pushing water, replaced filter, unit good to go. ; used 1 W11194380 (DUAL VALVE ) from stock"

Near Mesa Park, Schertz, TX 78154
Douglas H.

Douglas H.

WASHER MAYTAG MVWB835DW1 "Last tech found ceased tubs to gear case. Replaced outer tub and gearcase. Upon trying to install inner tub that was ordered discovered it was the wrong part. Ordering correct inner tub. Put unit all the back together as much as possible without inner tub. Just have to install inner tub, wash plate, and tub ring. Then lid screws. All other parts are in the unit. ; ordrng 1 W10811960 (spin basket)"

Near N Llano St, Fredericksburg, TX 78624
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue stated by customer: ice maker making chunks of ice. Ran diagnostics, found ice maker heater constantly turning on and off. Ordering parts.; ordrng 1 W10683115 (icemaker)"

Near Lisianthus, San Antonio, TX 78253
Tommy B.

Tommy B.

DRYER MAYTAG MEDB835DW4 Previous text sound issue to be faulty control panel and control board. Swapped both to resolve issue. No further issues at this time.

Near Bricewood Nest, San Antonio, TX 78254
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Issue was already resolved by apartment maintenance.

Near Talavera Ridge, San Antonio, TX 78257
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW4950HW1 "Wash plate fell off. Tightened wash plate to gear case and tested. Unit is loosening the wash plate screw itself. Ordering gear case, wash plate and wash plate screw to resolve the issue. ; ordrng 1 W10772621 (screw) and 1 W11035747 (gearcase) and 1 WPW10215115 (washplate)"

Near N Columbus St, Fredericksburg, TX 78624
Douglas H.

Douglas H.

WASHER MAYTAG MVWX655DW1 Unit not filling. Found cause to be clogged inlet valve. Replaced inlet housing to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near W Driftwood Dr, Fredericksburg, TX 78624
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRB322DMBB01 Customer complaint was ice maker not making any ice. Tested unit. Ice maker tested good. Tested L to V no water being dispensed to ice maker. Inlet valve tested bad. Ordering new inlet valve. ; ordrng 1 WPW10498976 (valve)

Near Oak Grove Dr, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

MICROWAVE OVEN JENN-AIR JMW3430DS02 "Checked microwave oven, panel froze within seconds of operating. Replaced panel. Microwave oven has no error codes and is working as designed."

Near Leigh St, San Antonio, TX 78210
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE320M0ES2 "Checked range. Unit working as designed. Found bent bracket on bottom drawer, replaced bracket. Job complete."

Near Goliad Rd, San Antonio, TX 78223
Colton B.

Colton B.

RANGE KITCHEN AID KGRS505XSS02 Customer complaint lower oven not heating. Replaced oven element per previous tech. Tested unit. Unit still not heating. Tested other components and found igniter to be bad. Ordered new igniter and rescheduled new appointment 1515 gate code; ordrng 1 WP7432P143-60 (igniter- b)

Near TX-27, Comfort, TX 78013
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDF520PADM7 "Attempted to gain entry with maintenance, but there is a large dog in the home on secured. Will need to reschedule with customer in the home.; saved tckt"

Near Blanco Rd, San Antonio, TX 78258
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFC150M0EB1 Checked range found F9 error code. Replaced control board. Ran diagnostics working as designed at this time. Job complete.

Near Presley Meadow, San Antonio, TX 78222
Tommy B.

Tommy B.

RANGE WHIRLPOOL WOD51EC0HB01 "Swapped out blower, control, and console to resolve issues. Unit testing good now. Yes to survey."

Near Turmoil Curve, San Antonio, TX 78254
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFG505M0BS3 Got to customers house took new part out of box. Checked it with customer to make sure everything is ok. New part is damaged stainless steel plate not sealed correctly. Gonna order new part. Set a rescheduling date with customer ; ordrng 1 W11097777 (panl-cntrl)

Near Elmendorf, TX
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT720PADM2 Determined by and had shorted during storm but was not damaged. Reset unit. Unit functioned properly. Issue resolved. Collected service fee.

Near Charolais Way, Bulverde, TX 78163
Colton B.

Colton B.

REFRIGERATOR KITCHEN AID KRMF606ESS01 "Issue was small ice cubes and low pressure on dispenser. Replaced dual valve, resolved issue. Unit tested good, no leaks. Collected P&L."

Near Colfax Cove, San Antonio, TX 78255
Colton B.

Colton B.

DISHWASHER KITCHEN AID KDTE254ESS2 Issue was no drain on dishwasher. Replaced drain pump on unit. Unit is now draining well. Verified no leaks after installing new pump. Collected P&L.

Near Colfax Cove, San Antonio, TX 78255
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Called customer. Went over service call fee and labor/parts cost if icemaker needs to be replaced. Customer does not want to proceed at this time and will contact us if he decides to move forward.

Near Palomino Bluff, San Antonio, TX 78245
Ivan B.

Ivan B.

WASHER WHIRLPOOL WFW5620HW0 Part ordered was for a dryer not a washer. rescheduled 10/29; ordrng 1 W11294803 (CONSOLE ASSEMBLY )

Near Market Hill, San Antonio, TX 78256
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDF320PADS1 Determined that the motor pump assemble is at fault. ; ordrng 1 W10837026 (pump&motor)

Near Canyon Wren, San Antonio, TX 78260
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Thermostat had loose connections. Firmly secured. Issue resolved.

Near Stone Canyon, San Antonio, TX 78260
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB835DW4 Found oil leaking from gear case and causing spots on clothes ordering new gear case rescheduling 11/1; ordrng 1 W10868473 (gearcase)

Near S Palo Alto Dr, Floresville, TX 78114

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