We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Schertz, TX 78154
Chris S.
Job Details: 04/08/2022
Replaced icemaker tested unit everything working properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF30KMEDBSRA/AA
Near San Antonio, TX 78209
Garry
Job Details: 04/08/2022
Customer complaint of icemaker not making ice. Arrived to find ball of ice obstructing harvest of icemaker. As per Samsung Techline (7004876446 Reonte), icemaker assembly is the issue. Ordering Icemaker Assembly (DA97-15217D) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 DA97-15217D (Icemaker Assembly)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Schertz, TX 78154
Chris S.
Job Details: 04/08/2022
Went to do repair and found that all parts did not match the model number ordered correct parts and put correct model on ticket.; ordrng 1 W11220230 (valve) and 1 W11545554 (Cover) and 1 W11394572 (Lid assembly)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ07
Near San Antonio, TX 78245
Jay
Job Details: 04/08/2022
Replaced interlocks, capacitor,diode, and magnetron. No power still. Ordering control and transformer. Both out of stock. Customer is away. ; ordrng 1 W11545872 (Transformer) and 1 W11552018 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED7120HC1
Near San Antonio, TX 78260
Jim G.
Job Details: 04/08/2022
Verified a faulty element.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE900HSS02
Near San Antonio, TX 78258
Jim G.
Job Details: 04/08/2022
I verified issue with customer. Unit flashed an error code that doesnt correspond with this machine. Found wrong model number was selected. After replacing console and testing issue is resolved. Anthony SR# 7332784952
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Cibolo, TX 78108
Chris S.
Job Details: 04/08/2022
Replaced adjusters on dishwasher rack tested unit everything working properly.
We serviced a
SAMSUNG DRYER
Model DV45H7000EW
Near Castroville, TX 78009
Jesus C.
Job Details: 04/08/2022
Complaint is unit takes two cycles to dry. Tested unit. No error codes. Good heat and airflow from unit. Found issue caused by block in ventilation to roof. Advised customer to service ventilation. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/08/2022
Tested unit. Not cooling. Good power to compressor. Compressor will not start. Will need to replace compressor. Part out of stock at the moment. Will contact once part arrives. ; ordrng 1 W11370574 (Compressor) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78252
Jay
Job Details: 04/08/2022
Replaced motor and blower wheel. Unit working as it should.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/08/2022
Customer stated unit not powering on. Tested voltage at the wall. No voltage present. Checked breaker and found the breaker flipped in the off position. Flipped breaker back on to resolve the issue. Verified proper voltage coming to unit, and verified unit not pulling too many amps as to trip breaker. Unit in proper working order. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Chris S.
Job Details: 04/08/2022
Went to replace valve and went open box that was not in there it was a control board needs to reorder valve.; ordrng 1 W11038689 (valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/08/2022
Customer stated unit not drying dishes. Upon first inspection found rinseaid dispenser empty. Educated customer on importance of using rinseaid. Ran diagnostics testing to check unit. Unit is functioning as designed. Left info card for customer, and talked over tips and tricks per whirlpool for this style unit. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78230
S
Job Details: 04/08/2022
Upon arrival customer stated unit would not produce ice. Verified a faulty ice maker. Switched out bad with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS1
Near San Antonio, TX 78239
Chris S.
Job Details: 04/08/2022
Customer stated that dishwasher was not working right foundation to be faulty motor and water valve. Customer doesnt go through with this repair. ; rqstng P&A on 1 W11175771 (valve-inlt)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Atascosa, TX 78002
Jay
Job Details: 04/08/2022
Replaced heating element. Vent hose is too long and kinked. Recommended vent periscope to customer. Cleaned out lent and debris from dryer. Unit working.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/08/2022
Last trip found faulty console. Replaced console to resolve the issue. Unit is functioning properly now. No further issues at this point. Unit is under warranty.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/08/2022
Installed new control. No further issues during testing. Job complete.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JUIFX15HX00
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/08/2022
Unit not powering on. Found issue to be faulty auxiliary drain pump. Fergusons had a gentleman here that had unit uninstalled to fix the drain line issue. Replaced the pump to resolve the issue. Unit is properly functioning now. During testing noticed that the water filter is clogged. Advised customer of needing a new filter.
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Natalia, TX 78059
Jay
Job Details: 04/08/2022
Replaced suspension rods. Unit testing ok.
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/08/2022
Customer stated unit not washing properly and leaking. Got under unit prior to check things prior to testing. Found surface rust spots on all metal parts attached to the gearcase. Found significant damage to the cam. Went into test mode, checked errors, found f5e1 lid lock error and f7e5 shifter fault. Tested unit, finding during spin the bearing is shot, found evidence of this when underneath with splattered grease. Leaking coming from gearcase seal. Unit needs gearcase, shifter, lid lock and cam.Customer stated likely going to purchase a new unit. Advised would write up as estimate just incase they change their minds. ; rqstng P&A on 1 W11307244 (Lid lock) and 1 W11454372 (Gearcase) and 1 W10913953 (Shift actuator) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78239
Chris S.
Job Details: 04/08/2022
Customer stated that refrigerator was makings popping noise. Found when testing bi metal and heating kinda hear the noise ordering heater to fix issue.; ordrng 1 WP12729128 (heater) and 2 10428101 (clip- evap)s
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78244
Daniel
Job Details: 04/08/2022
Customer reported unit fan still not sucking as much air as theyd like. Customer also stated that builder had came and checked out the unit twice and had said everything was functioning fine but that the unit itself was just not sucking as much air as the customer would like. Last visit I had called techline and techline stated as long as a piece of paper sticks to vent on all speed modes that unit was functioning as designed. Tested with paper again and paper is grinning to bottom vent as needed all all speed modes and when vent fan is turned off paper falls. Ultimately unit is functioning as designed.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near San Antonio, TX 78253
Sebastian
Job Details: 04/08/2022
#3147 Reported with tech line after changing sensors in harness and finding the water level sensor to still be off order and control as per tech line. 7733388115; rqstng P&A on 1 W11034363 (Control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78254
Sebastian
Job Details: 04/08/2022
Cut open duct at the top found at the fan is broken to pieces must replace fan part already on order and scheduling for next Friday; schdld next appmnt for 4/15 FRI AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78254
Sebastian
Job Details: 04/08/2022
Replace evaporator fan assembly tested unit good to go
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS00
Near Helotes, TX 78023
Sebastian
Job Details: 04/08/2022
Confirmed frozen evaporator found bad filter customer does not need to use filter as he has saltwater returning with fan assembly; schdld next appmnt for 4/15 FRI AM
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60
Near San Antonio, TX 78255
Sebastian
Job Details: 04/08/2022
Ran cleaning cycle on the unit came back and found that the unit was running as it should express to customer that they must let the unit fill up with ice and dump the ice and then it would be safe to use after the second load of ice has showed up.
We serviced a
WHIRLPOOL WASHER
Model NA
Near Boerne, TX 78006
Sebastian
Job Details: 04/08/2022
Heater not compatible closing out
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS04
Near Boerne, TX 78006
Sebastian
Job Details: 04/08/2022
Isolated several sources in tubes in the unit to confirm that the clog is happening either at the dual valve or the reservoir reservoir most likely frozen up ordering reservoir filter housing cover and dual valve; ordrng 1 W11501035 (Filter cover) and 1 W11204869 (Reservoir) and 1 WPW10341320 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near San Antonio, TX 78256
Sebastian
Job Details: 04/08/2022
Replaced damper checked out unit and diagnostics good to go
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near San Antonio, TX 78232
Jim G.
Job Details: 04/08/2022
Replaced gearcase. Part covered by extended warranty. Charge difference in labor.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS
Near Victoria, TX 77904
Michael
Job Details: 04/08/2022
Installed the switch, put the door back in place, opened and closed it seven times, the light is coming on and off properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Corpus Christi, TX 78416
Adam
Job Details: 04/08/2022
Customer complaint of refrigerator door not sealing in bottom left corner of refrigerator. Tried heat treating door seal to get it to come back to shape but unfortunately not responding. Replace door to resolve issue.; ordrng 1 W10668874 (dor-fip) and 3 W10663737 (plug-hndle)s and 3 W10672339 (cover)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Corpus Christi, TX 78412
Adam
Job Details: 04/08/2022
Sr# 7733383956. Customer has two complaints with the unit first one being lots of moisture will build on the surfaces of the refrigerator when opening the door. Tech line states that is a normal function of the refrigerator. Second issue customer states water will drip randomly from ice dispenser. Troubleshooting issue with tech line and after testing suggest replacing both separator and separator retainer to resolve issue. SR number Above. ; ordrng 1 W11355294 (Separator) and 1 W11039857 (Separator retainer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Corpus Christi, TX 78411
John L.
Job Details: 04/08/2022
Inspected unit, found issue with filter. Made a few adjustments and issue has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/07/2022
Last trip found faulty lower spray arm, middle spray arm, and manifold for middle spray causing the leak. Replaced all 3 parts to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Boerne, TX 78006
Sebastian
Job Details: 04/07/2022
Found the remote to be cut off again call tech line on the issue determined that the foil venting was kinked up did my best to route venting so that it has no kinks in it can you confirm that there is no lint in the unit replace thermal cut off at one I had in my bag on marked but working customers unit is testing good at the moment they are going to try to update ventilation
We serviced a
SAMSUNG DRYER
Model DVE45N5300VA3
Near Comfort, TX 78013
Garry
Job Details: 04/07/2022
Customer complaint of dryer not heating. Found issue to be faulty heating element. Ordering Heating Element (DC47-00019A) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 DC47-00019A (Heating element)
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS01
Near Comfort, TX 78013
Garry
Job Details: 04/07/2022
Customer complaint of oven not powering on & door not unlocking after self-clean. Found Thermal Fuse blown and lower oven Thermostat also faulty. Installed Thermal Fuse (WPW10545291) so that customer may at least use her upper oven. Ordering 1 Thermostat (WP4449751) to restore function of lower oven as well. Please schedule for soonest availability once parts arrive. ; ordrng 1 WP4449751 (Thermostat)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Center Point, TX 78010
Garry
Job Details: 04/07/2022
Customer complaint of washer not powering on. Confirmed customer complaint and verified power, polarity, and wiring. All checking good. Verified 120vac coming into ACU and 5vdc being supplied to UI. Customer will contact ACT should they decide to proceed with repair. If customer chooses proceed with repair, we will need 1 UI (W11135391). No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model LSQ9110PW1
Near Kerrville, TX 78028
Garry
Job Details: 04/07/2022
Previous tech found cracked coupling and faulty drain pump. Replaced Motor Coupling (285753A) and Drain Pump (WP3363394). Tested unit. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HV5
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/07/2022
Customer stated lower light not working again. Pulled bulb out, appears as if had an internal short. Customer had already purchased another bulb, installed customers bulb for them. If issue persists please order W11342846 microcomputer, W10210871 socket, 8206232A bulb
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78256
Sebastian
Job Details: 04/07/2022
Heater leaking, damage to flooring. Ordering heater unit. Pictures attached of damaged flooring can confirm that the damage to the flooring was definitely caused by the unit theres currently a service pointer out right now with instructions and a warning about this heater being defective and leaking customer to contact KitchenAid for details about floor damage; ordrng 1 W11537778 (Heater)
We serviced a
MAYTAG WASHER
Model MHW5100DC0
Near San Antonio, TX 78248
Sebastian
Job Details: 04/07/2022
Customer did not have unit dispatch correctly for it being under warranty I show no warranty whatsoever
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Schertz, TX 78154
Chris S.
Job Details: 04/07/2022
Call customer to let them know going to have to reschedule appointment due to me not feeling well got voicemail left voicemail for customer if he has any questions to call into the office.; schdld next appmnt for 4/12 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78247
S
Job Details: 04/07/2022
Upon arrival customer stated unit would not make ice. Verified that the units ice maker was turned off. Switched icemaker into On mode and unit began working. Unit functions as designed. No further issues at this point.
We serviced a
JENN-AIR RANGE
Model JGRP548HM01
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/07/2022
Last trip found faulty control, expansion board, single valve and double valve. Replaced all parts to resolve the issues. Unit still doing the same thing as before. Ordering dsi board to resolve the issue. Scheduled for soonest availability. ; ordrng 1 WPW10511278 (Dsi board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS0
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/07/2022
Installed new friction pads. No further issues. Job.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/07/2022
Customer stated unit, ui panel wasnt functioning and then no internal lights. Did a power reset and issue persisted. Customer had unit off for extended period of time prior to todays visit, upon arrival unit is functioning. Checked unit over to find issue with main control, and freezer light module. Recommend replacing ui, main control and freezer module. Will replace main control first and see how ui reacts, if ui appears to be good will return the ui. Main control oos. ; ordrng 1 WPW10675033 (Electronic control) and 1 W10695459 (Module) and 1 W11330971 (Ui)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ0
Near San Antonio, TX 78261
Jim G.
Job Details: 04/07/2022
The issue was an F2E1. Connections were not loose. Replaced UI which is in the door. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC
Near Cibolo, TX 78108
S
Job Details: 04/07/2022
Upon arrival customer stated unit had an error code for off balance. Verified 2 error codes F0E5 F0E3 for overload and off balance. Per tech sheet if unit is off balance the unit will shut down. Advised customer on uses of loading unit and ways to resolve issues. Ordering the control and suspension to resolve issue. Control was acting up while in testing mode. ; ordrng 1 W11226784 (Suspension) and 1 W11173747 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
S
Job Details: 04/07/2022
Upon arrival customer stated unit would produce gas but no spark. Replaced the spark module and the issue persisted. Found a pinched wire in the rear. Spliced and crimped wire. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
S
Job Details: 04/07/2022
Upon arrival customer stated units clips for the second level rack were missing. Upon further inspection I noticed the clips were just thrown in the unit. Attached clips on rack and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78245
Jay
Job Details: 04/07/2022
Ice maker fill tube was frozen over. Cleared ice. Unit working. Unit in warranty.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near Bulverde, TX 78163
Jim G.
Job Details: 04/07/2022
The cooktop sent was cracked. Reordering part. Please contact once part is available. ; ordrng 1 W11223301 (Cooktop)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78213
Sebastian
Job Details: 04/07/2022
Found the issue to be an improper install many error codes listed on the unit but every error code can be attributed to the current install unit is wobbly which is drawing overload, off-balance codes unit is only connected by the cold water side which is pulling temperature and water level codes and the drain tube is set too low. Customer must have standing pipe adjusted to is high as the unit and must have at least a splitter to send water to the hot side if they do not wish to use hot water explain to customer that this still may draw error codes unit is sitting on cracked concrete did my best to stabilize the unit I feel that unit is stabilized at the moment now after adjustment
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78260
S
Job Details: 04/07/2022
Upon arrival customer stated we still had leaking but not from the filter head but from the ice maker Side of the unit. Verified that we have too much water coming from a faulty dual valve in turn causing the leaking into the unit. Contacted tech line to verify faulty dual valve and per tech line the dual valve is the issue. Ordering 1 W11043013 to resolve issue.Chris Sr7733373569; ordrng 1 W10913947 (Dual water inlet valve)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/07/2022
Installed new sump assembly. No noise issues during testing. No leaks. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/07/2022
Tested unit. Not cooling properly. Found unit not defrosting. Will need new control and thermistor. ; ordrng 1 W11496873 (Control) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/07/2022
Tested unit. Air leak causing frost buildup. Cleare frost. Found ice door not sealing properly. Will need to replace ice door. Will order ice door. ; ordrng 1 W11098702 (Ice door)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near San Antonio, TX 78253
Jay
Job Details: 04/07/2022
Gasket is torn at mounting location. Ordering new gasket. ; ordrng 1 WPW10129032 (Door seal) and 1 WPW10067840 (Screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78245
Jay
Job Details: 04/07/2022
Replaced start device. Compressor still will not turn Checked amp draw, got 9.6. Ordering compressor and hardware. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Suction tube to comp) and 1 W11504431 (High pressure to comp) and 1 W11506619 (Process tube to comp)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ2
Near San Antonio, TX 78212
S
Job Details: 04/07/2022
Verified shattered glass and per safety line Whirlpool does not pay for broken glass. Sr-7733228925 ChristinaEric-Sr 7733They will contact customer to resolve issue as the price for the repair is at or may be greater than what the unit costs. Per safety line if need be safety will re dispatch the call. Before departure customer states Whirlpool worked out a deal with them to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQA12
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/07/2022
Installed new pump. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/07/2022
Tested unit. Found leak at evaporator. Installed new evaporator and drier customer had received from whirlpool. No further issues during testing. Job complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PLTS2
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/07/2022
Rediagosed unit, found SS is still functioning at this point. Did notice massive amounts of corrosion on SS tubing, will replace compressor and Evap as precaution. Unit recirc pump not functioning and found the water inlet tube twisted and damaged almost to the point of breaking. Ordering tube and rescheduled the remainder of parts to resolve the issue. ; rqstng P&A on 1 WPW10136146 (Tube), states that autho needed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78245
Jay
Job Details: 04/07/2022
Installed harness. Nozzle on outer tub where clear hose installs broke. Ordering outer tub, drain filter and screws. ; ordrng 1 W11219115 (Outer tub) and 1 W11568797 (Drain pump filter) and 2 WP8533928 (Screw)s
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near San Antonio, TX 78245
Jay
Job Details: 04/07/2022
Replaced element, control, and wire harness. Unit working now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Cibolo, TX 78108
Chris S.
Job Details: 04/07/2022
Call customer to let them know going to have to reschedule appointment due to not feeling well talk to customer customer wants appointment scheduled for the 14th in the afternoon.; schdld next appmnt for 4/14 THU !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Cibolo, TX 78108
Chris S.
Job Details: 04/07/2022
Called customer to let them know going to have to reschedule appointment due to not feeling very well. Call went straight to voicemail left voicemail for customer telling them about the reschedule.; schdld next appmnt for 4/13 WED !
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ00
Near San Antonio, TX 78201
Sebastian
Job Details: 04/07/2022
Found the noise to be coming from the waterline when the icemaker engages the water fill found that the little tabs to Secure the waterline were disengaged resecured unit with foil tape to resolve issue customer has a bad valve to the house was unable to turn off water to test out water pressure to refrigerator
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Castle Hills, TX 78213
S
Job Details: 04/07/2022
Upon arrival switched out faulty ice bin with new. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bryant, AR 72022
Blake D.
Job Details: 04/07/2022
"Inspected unit for motor not turning to drop ice, found that the dispenser motor would just hum, tested dcv got 5.7 dcv, diagnosed to need motor W10822606 ($161.21) labor is ($72.45) sc is not charged due to being out here a few days prior to new issue, customer does not want to move forward at this time"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Boerne, TX 78006
Douglas H.
Job Details: 04/07/2022
Last trip found unit needed new belt, cam and inlet valve. Replaced all parts and calibrated, then ran auto testing to ensure of proper functionality. Unit is functioning properly now. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WGD5540SQ0
Near Benton, AR 72015
Blake D.
Job Details: 04/07/2022
"Inspected unit for not heating, this is a gas dryer, I tested the outlet got 120 120 0, tested fuse got 0 resistance, replace fuse tested dryer heat now comes on, unit operation checks okay ; used 1 Wp3392519 (Fuse) from stock"
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS31ES0JS01
Near Boerne, TX 78015
Douglas H.
Job Details: 04/07/2022
Customer stated unit, doing the same thing as before. Checked for errors to find f3e0 main sensor open or shorted. Verified sensor causing unit to honk its hotter than it actually is by almost 100 degrees. Ordering sensor, ui board and main control to resolve the. Scheduled for soonest availability. ; ordrng 1 W10859573 (Sensor) and 1 W10803991 (Ui board) and 1 W10859300 (Electronic control)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near North Little Rock, AR 72117
Micheal
Job Details: 04/07/2022
Replaced foam divider on condenser due to vibration. Tested unit and found operation normal.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Floresville, TX 78114
Daniel
Job Details: 04/07/2022
Customer reported unit not heating. After inspection found all components getting continuity. Unit would run but would not heat. Checked outlet and found outlet was only giving 120 volts. Checked chord to terminal connection while unit is running and results were the same at 120 volts. Unit is not getting hot due to not getting the proper 240 volts. Customer said she had been having trouble with air conditioner and water heater through the breaker box. Took a look at the breaker box but box was old and unmarked. Advised customer to have an electrician look at the outlet and breaker for dryer. I did not want to chance just popping random breakers knowing customer had recent issues with other home units. Unit functioning as designed. Issue is a home electrical issue.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Alexander, AR 72002
Blake D.
Job Details: 04/07/2022
"Replaced gearcase, cam, belt, motor, harness, actuator, capacitor, and guard, ran diagnostic did auto test and calibration no error codes, ran high speed spin unit did not shake or bounce around, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W10913953 ACTUATOR"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78217
S
Job Details: 04/07/2022
Upon arrival clumsier stated unit would only allow water to go in then drain only. Verified a faulty control. Ordering 1 W11170317 to resolve issue. Also noticed the drain pipe being completely clogged and leaking to the ground. Advised customer to correct issue. ; ordrng 1 W11170317 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hot Springs, AR 71909
Blake D.
Job Details: 04/07/2022
"Inspected unit for not draining, removed drain hose from garbage disposal tested drain found drain pump to be working, fell in the garbage disposal hole found the plug to still be in use screwdriver to knock out plug after knocking out plug put drain line back together tested drain pump water drained out unit operational checks OK"
We serviced a
KITCHENAID WALLOVEN
Model KEMS308SSS05
Near Bulverde, TX 78163
Jim G.
Job Details: 04/07/2022
I verified an issue with the microwave acu after speaking with techline Chris SR# 7733375104 also broiler is visibly damaged. ; ordrng 1 WPW10350780 (Acu micro) and 1 WP9760774 (Broiler)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB04
Near Little Rock, AR 72223
Micheal
Job Details: 04/07/2022
Replaced failed control panel due to stuck key. Replaced failed control due to bad display. Tested unit and found operation normal
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 04/07/2022
I verified a faulty drain pump. Replaced pump. Tested unit thoroughly. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model IED4400VQ1
Near Little Rock, AR 72212
Micheal
Job Details: 04/07/2022
"Replaced failed door switch, collected $121.26 by ck 1065...tested unit and found operation normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cibolo, TX 78108
Chris S.
Job Details: 04/07/2022
Called customer to let them know going to have to reschedule appointment due to not feeling good talk to customer customer is OK with rescheduling for Monday the 11th.; schdld next appmnt for 4/11 MON !
We serviced a
KITCHENAID KITCHEN
Model KDFE104HPS0
Near Little Rock, AR 72207
Micheal
Job Details: 04/07/2022
Inspected unit and found water valve electrical connector broke off and multiple plugs and wires broke possibly to a bad install. Ordered fill valve and complete wire harness. ; ordrng 1 W11095001 (Harness) and 1 W11175771 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Cibolo, TX 78108
Chris S.
Job Details: 04/07/2022
Call customer to let them know Im gonna have to reschedule due to being really sick and cant keep anything down just not feeling well at all got voicemail left voicemail for customer.; schdld next appmnt for 4/11 MON !
We serviced a
WHIRLPOOL KITCHEN
Model KUIX305ESS1
Near Little Rock, AR 72207
Micheal
Job Details: 04/07/2022
"Customer complaint leak below the ice machine. Inspected unit for leaks and proper operation, no leak from unit. Collected $118.81 by ck 7753"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78224
Jay
Job Details: 04/07/2022
Right rear burner not heating. No continuity. Ordering right rear burner.; ordrng 1 W11396790 (RR burner element)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Little Rock, AR 72205
Micheal
Job Details: 04/07/2022
Customer complaint no bake no cooktop. Read voltage at terminal block. L1to N 120vac L2 to N 67vac. Checked breaker and it was very old and very spongy. Customer will call electrician and resolve the issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ00
Near Schertz, TX 78108
Chris S.
Job Details: 04/07/2022
Called customer to let them know we have to reschedule because Im not feeling good at all and i cant keep anything down.; schdld next appmnt for 4/12 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Little Rock, AR 72204
Micheal
Job Details: 04/07/2022
"Replaced slider due to chattering sound. Ran diagnostics and calibration, no errors appeared. Tested in normal cycle with load. Unit now operating normally and no chattering sound. Tested for leaks and proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bulverde, TX 78163
Chris S.
Job Details: 04/07/2022
Changed door hinge on freezer door and still making popping noise gonna try ordering whole freezer door to see if that fix issue.; ordrng 1 W11566705 (Freezer door)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Bryant, AR 72022
Micheal
Job Details: 04/07/2022
"Customer complaint loud noise during spin cycle. Ran diagnostics and no errors appeared. Ran in rinse and spin cycle, could not duplicate problem. Collected $119.76 by ck 5090"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/07/2022
Customer stated issue persists of water dripping from the dispenser. Opened ice compartment and there is ice build up at the base of the ice bucket. Per customer was told by kitchen aid that I am here to fill out a product exchange. Calling techline per notes, spoke with Orlando. I explained everything to him, explained that I was informed todays visit was just to do a product exchange. He stated he didnt have those notes on his end. Stated we have a few steps need to go over. Stated to lift the front of the unit half a bubble on a level and if that doesnt work then replace entire ice box assembly. He stated that at this point cant exchange the unit per engineering and that there isnt a note about this being a product exchange. He stated if customer doesnt want to repair at this point they would need to Follow Up with whirlpool. Sr 7732727972Customer is absolutely not happy with techlines response. Customer wants the unit replaced, advised per techline at this point unit wont be exchanged until all steps have been taken first. Leveled unit per techline. Per techline if issue persists then replace ice box assembly W11605504.Customer contacted kitchen aid while in home. Spoke with the representative Kayla and gave my diagnosis to her.
We serviced a
WHIRLPOOL KITCHEN
Model KUIX535HPS
Near Royal, AR 71968
Blake D.
Job Details: 04/07/2022
"Tried calling twice no answer, arrived at Address, customer here informed me they didnt call anything in"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42MDX04
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/07/2022
Last trip found small leak in evaporator causing inefficient cooling. Replaced evaporator. Vacuumed unit, held vacuum. Charged unit, held charge. Unit testing good now. Advised customer to allow 24-48 hrs for proper cool down period.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP107ESS01
Near Greers Ferry, AR 72067
Jeff N.
Job Details: 04/07/2022
No lights on ui. Pulled unit out. Checked fuse and power. Found wire not connected. Plugged in checks good. Reinstalled.