Near San Antonio, TX 78261
Shawn W.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Found that the evaporator in the fresh food compartment is icing up and the temp is slightly raised in the RC. Found that the damper control is not opening and closing on test 3. Evaporator fan is working but we need bi-metal. Parts ordered. Our customer paid our service fee. Remaining balance upon completion of repair ; ordrng 1 W11033168 (harns-wire) and 1 WPW10248595 (control)
Near San Antonio, TX 78207
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR KITCHEN AID KBFN402ESS00 Replaced door to resolve seal issue. While replacing door noticed that the cam assembly broke off and the screw broke into the hinge assembly. Customer would like that repaired as well quoted around 75 for parts costs. Customer wants to proceed with repair. Collected Sc and labor for door installation. Will collect part costs on return visit. Ordering door hinge upper and screw. Parts on b/o. ; ordrng 1 WP8533980 (HINGE SCREW) and 1 WPW10485980 (HINGE TOP)
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/22/2020
DISHWASHER MAYTAG MDB4949SHB1 Complaint is dishes not dry at end of cycle. Tested unit. No stored error codes. All pumps are working. Heater is working. No issues during testing. Unit is working as designed. Performed customer instruct on proper use and care procedures. Job complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ Issue was a frozen fill tube on ice maker. Replaced heater and controller. Unit tested good.
Near San Antonio, TX 78230
Douglas H.
Job Details: 12/22/2020
RANGE JENN-AIR JES9900BAS Upon arrival unit showed feature not available. Unplugged and reset control. Functionality now working. Issue lies in control. Quoted 459.17 for P&L plus tax. Customer wishes to proceed with repair. Ordering control to resolve the issue. Part on b/o collected Sc. ; ordrng 1 WP8507P234-60 (CONTROL)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 12/22/2020
RANGE JENNAIR JGRP548WP01 "Replaced sensor due to short to ground after replacement good heat from both left and right oven, unit is working as designed job complete. Collected remaining balance."
Near San Antonio, TX 78256
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM03 Confirmed right door damaged. Ordering door and badge to resolve the issue. ; ordrng 1 LW10912313 (RIGHT DOOR) and 1 W11223753 (BADGE)
Near Kerrville, TX 78028
Colton B.
Job Details: 12/22/2020
WASHER WHIRLPOOL WET4024HW0 "Issue was a dead console. Replaced control, unit tested good."
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/22/2020
MW-HOOD COMBO WHIRLPOOL WMH73521CS6 Tested unit. Open close door issues. Replaced door switches. Tested unit. No issues during testing. Collected payment for repairs. Job complete. ; used 2 W10727360 (SWITCH) from stock
Near , TX 78261
Jim G.
Job Details: 12/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Verified voltage issues at the boards. ; ordrng 2 W11261167 (Copernicus ACU (both needed))s
Near San Antonio, TX 78258
Jim G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Replaced faulty ice maker. Issue resolved.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/22/2020
DISHWASHER KITCHEN AID KDTE334GPS0 Customer stated upper rack fell off. Found left rail separated apart and right adjuster broke off. Quoted 209.82 for P&L plus tax (95.45 labor). Customer wants to proceed with repair. Ordering rail and adjuster. Collected priority Sc. ; ordrng 1 W11259785 (RAIL) and 1 WPW10546503 (ADJUSTER)
Near San Antonio, TX 78253
Richard G.
Job Details: 12/22/2020
RANGE AMANA AGR5330BAB3 Installed bulb. Tested to complete. Unit is good to go.
Near San Antonio, TX 78209
Jim G.
Job Details: 12/22/2020
DISHWASHER KITCHENAID KDTM404KPS0 Verified sump pump assembly at fault. ; ordrng 1 W11416362 (Pump sump assembly)
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Installed new dispenser. No issues during testing. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Customer complaint is that water is building up in the ice bin and coming out of the ice dispenser when the water paddle is pushed. Replaced inlet valve. Tested to complete. Unit is good to go.
Near San Antonio, TX 78261
Jim G.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced bellow to address leak. Also discovered a tear in the original seal missed on the first visit. Issue resolved.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW5620HW0 "Checked washer found no issues with washer no error code found during testing or operation, washer is working as designed. Job complete."
Near Boerne, TX 78006
Douglas H.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated couldn’t get heat after replacing heater. Checked for error codes found f7e1 heater program turned off. Ran through diagnostics testing to check unit. Unit now functioning as designed. No further issues at this point. Collected priority Sc.
Near San Antonio, TX 78253
Richard G.
Job Details: 12/22/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Customer complaint is that the metal fell off of the shelving and the plastic also broke. Applied silicone to the shelving to help get them by for the holidays. Customer is looking into replacing the part themselves, so no need to order new part. Collected service fee.military discount."
Near Hot Springs, AR 71913
R. H.
Job Details: 12/22/2020
LAUNDRY WHIRLPOOL WTW4816FW Installed control tested washer tested good .
Near Bauxite, AR 72011
R. H.
Job Details: 12/22/2020
WASHER MAYTAG MVW6230HW0 Part damaged small scratches customer is refusing service just wants to be done with it .
Near Little Rock, AR 72223
Jeff N.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived to customer stating machine shut off on wash cycle, I pulled up error codes and found flow error, in manual test I found cold water had very low flow, I turned water off and removed cold hose from unit and found screen clogged, I removed and cleaned and replaced and then tested. Machine is operational"
Near Hot Springs, AR 71901
R. H.
Job Details: 12/22/2020
DRYER AMANA NED4655EW Installed blower wheel tested dryer it tested good. ; dspstn on spec-tagged invntry: 1 WP694089 BLOWER WHEEL
Near Hot Springs, AR 71909
R. H.
Job Details: 12/22/2020
WASHER WHIRLPOOL MVWC6ESWW1 Installed dogs tested washer tested good.
Near Searcy, AR 72143
Jeff N.
Job Details: 12/22/2020
MICROWAVE JENN-AIR JMW3430WP02 Installed support bracket to eliminate previous issue with rack falling. Tested after and issue is resolved
Near Malvern, AR 72104
R. H.
Job Details: 12/22/2020
COMPACTOR KITCHENAID KTTS505ESS0 Tested found that the panel and container assembly is warped and is hanging away from machine or separated. Ordering parts .; ordrng 1 W10714558 (Panel) and 1 Wpw10451276 (Container assembly)
Near Little Rock, AR 72211
Blake D.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced listed parts, tested unit operation checks okay"
Near Russellville, AR 72802
Blake D.
Job Details: 12/22/2020
M/W OTR WHIRLPOOL WML75011HZ8 "Inspected unit for not heating, for convection fan not turning on, and for shocking, found that the plug didn’t read properly, 120, 60, 60, checked another plug got 120,120,0, tested unit to find that heat and convection fan not operating, tested voltage to fan convection fan, found no reading, diagnosed to need control board, Magnetron, and diode; ordrng 1 W11129649 (CONTROL) and 1 W11256462 (DIODE) and 1 W11402082 (MAGNETRON)"
Near Little Rock, AR 72206
R. H.
Job Details: 12/22/2020
WASHER MAYTAG MVWX655DW2 "Tested found water valve solenoid isn't opening up all the way causing it not flush out all the detergent , ordering the water valve , ; ordrng 1 W11168740 (Cold water valve)"
Near Greenbrier, AR 72058
Jeff N.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE320M0ES2 "Installed ordered parts, control board. Then tested to ensure functionality. Unit now operation."
Near Benton, AR 72019
R. H.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE505W0HB2 "Tested found relay sticking on control and burning food , ordering control ; ordrng 1 W11314391 (Control)"
Near Benton, AR 72015
R. H.
Job Details: 12/22/2020
REFRIGERATOR AMANA ASD2575BRB01 "Spoke with Bryan at tech line he said to doa the icemakerand harness , found that the bale arm is broke , and no power going to the icemaker. File number is 7729393499 . Ordering parts .; ordrng 1 W10838084 (Harness) and 1 Wpw10300022 (Icemaker)"
Near Benton, AR 72015
R. H.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Installed water valve , and filter head , tested functions tested good .; dspstn on spec-tagged invntry: 1 W11043013 VALVE"
Near Alexander, AR 72002
R. H.
Job Details: 12/22/2020
WASHER WHIRLPOOL MVWC565FW2 "Tested found broken windings in the motor , heard a video also souns just like the motor , ordering motor .; ordrng 1 W10885487 (Motor)"
Near Little Rock, AR 72212
Blake D.
Job Details: 12/22/2020
WASHER WHIRLPOOL MVWX655DW2 "Inspected unit for not draining, found that unit does not turn on, tested voltage on plug and going to control board, found 120 v, diagnosed to need control board; ordrng 1 W11419215 (ELECT CONTROL)"
Near Little Rock, AR 72209
Blake D.
Job Details: 12/22/2020
N/A N/A ED2VHEXVQ01 Went to replace parts found that the parts ordered didn’t match the parts on unit; schdld next appmnt for 12/28 MON !
Near Heber Springs, AR 72543
Jeff N.
Job Details: 12/22/2020
OVEN WHIRLPOOL WOC54EC7HS03 "Arrived to customer stating touch panel is not working, found that control board and touch panel is faulty and only works intermittently. Ordering new control panel and console ; ordrng 1 W11253187 (cntrl-elec) and 1 W11290642 (console)"
Near Mount Vernon, AR 72111
Jeff N.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Installed ordered parts, sump and motor and control board. After installing checked operation and is no completely functional"
Near Hensley, AR 72065
R. H.
Job Details: 12/22/2020
DRYER MAYTAG MEDC215EW1 "Tested found thermal fuse is bad , have on van , installed fuse tested good .; used 1 WP3392519 (FUSE) from stock"
Near Little Rock, AR 72209
R. H.
Job Details: 12/22/2020
N/A N/A WTW5000GDW0 "Found 2 codes in the system an over sud and out of balance , explained to the customer that the loads have to be spaced out and not to use so much detergent . Cleared codes , tested washer tested good ."
Near Little Rock, AR 72211
Blake D.
Job Details: 12/22/2020
DRYER WHIRLPOOL WED6120HC0 "Inspected unit for error codes, ran diagnostic found error code F3E2 (open or short moisture) F2E1 (HMI stuck) diagnostic to need panel control; ordrng 1 W11419058 (PANEL CONTROL)"
Near Maumelle, AR 72113
Blake D.
Job Details: 12/22/2020
M/W OTR WHIRLPOOL WMH78019HZ1 "Inspected unit for light bulb going out, couldn’t enter diagnostic, diagnosed to need light bulb and control; ordrng 1 W10709921 (LIGHT BULB ) and 1 W11284468 (CONTROL)"
Near Maumelle, AR 72113
Blake D.
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KBFS20EVMS0 "Inspected unit for not cooling, tested amp with amp reader found .12 amps, compressor try’s to start up then shuts off, diagnosed to need compressor ; ordrng 1 W10160407 (COMPRESSOR )"
Near Conway, AR 72034
Jeff N.
Job Details: 12/22/2020
WASHER MAYTAG MVWC565FW2 "Arrived to find error code on motor fault, under machine I tested capacitor and found it was faulty and would cause motor fault. Ordered capacitor ; ordrng 1 W11428524 (CAPACITOR )"
Near Conway, AR 72032
Jeff N.
Job Details: 12/22/2020
DRYER WHIRLPOOL WED5100HC1 "Per service pointer checked ribbons and connection was good, will need new hmi and control board; ordrng 1 W11413569 (CONTROL BOARD) and 1 W11419056 (HMI)"
Near Conway, AR 72034
Jeff N.
Job Details: 12/22/2020
KITCHEN WHIRLPOOL WDF540PADM3 Arrived to find machine working intermittently diagnosed as faulty board causing sump and drain pump to fail. Will need to order those parts to restore operation. ; ordrng 1 W10876537 (drain pump) and 1 W10906428 (cntrl-elec) and 1 WPW10482462 (sump and seal assy)
Near Corpus Christi, TX 78410
John L.
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRF989SDAH02 "Install drip pan, make sure drip pan drain properly. Drip pan and drainage is good issue has been resolved."
Near Corpus Christi, TX 78418
John L.
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 "Install door, issue has been resolved."
Near Corpus Christi, TX 78413
John L.
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Installed components, issue has been resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Inspected unit, could not make it reproduce noise that was heard. Only know hes found was from Water line moving and hitting fridge body, when calling for water. Secured line and noise was resolved. Icemaker had no function. Replaced icemaker, icemaker is now working. ; used 1 WPW1030024 (ICE MAKER) from stock"
Near Bishop, TX 78343
Adam
Job Details: 12/18/2020
RANGE AMANA ACR4303MFS4 Install component tested unit issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM06 Replace doors issue has been resolved.
Near Corpus Christi, TX 78411
Adam
Job Details: 12/18/2020
WASHER MAYTAG MHW6630HC2 Install components issue resolved. During last visit customer stated that when unit was damaged that display was damaged as well but they cannot prove a 30 day cosmetic I’m a scratch on display. Advise customer on my return visit if they could make that paperwork available to me I will try to submit for a cosmetic repair. Customer is not available today builders were in the home and granted me access to the unit to do repairs. I did call customer and left a Voicemail explaining the issue. Issue resolved
Near Rockport, TX 78382
John L.
Job Details: 12/18/2020
WASHER MAYTAG MVWB835DW5 "Installed components, re-calibrated unit after installation. Ran test cycle, unit passed and issue has been resolved."
Near Rockport, TX 78382
Michael
Job Details: 12/18/2020
RANGE AMANA ACR4303MFB3 "Installed new control, plugged the appliance in and tested it, the oven and appliance are working normal"
Near Corpus Christi, TX 78412
Adam
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBE01 Customer states fridge no longer makes ice and has a loud humming/vibration while dispensing water and coming from ice Maker compartment. Customer states he doesn’t understand why they would send a second tech company out customer wishes to have original tech company who did the work come and address the issue. Issue resolved
Near Port Aransas, TX 78373
Michael
Job Details: 12/18/2020
RANGE AMANA ACR4303MFB "The and cooktop elements are working intermittently per customer. Pulled the appliance out and voltage is good at the wall outlet, removed the cover to the terminal block, found the musts to all the post were loose, tightened all the nuts with a socket wrench. Tested the appliance, all the top elements and oven are working normal"
Near Corpus Christi, TX 78414
Michael
Job Details: 12/18/2020
DRYER WHIRLPOOL WED4950HW0 "Making a thumping noise per customer. Turned the appliance on and heard the noise, removed the front panel and a picture hanger caught in the part that goes inside the drum, removed it and put appliance back together, plugged the appliance in and ran it, no longer making the noise, the appliance is heating and working normal"
Near Kingsville, TX 78363
Adam
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW5000DW1 Install component calibrated unit tried running verification cycle everything works as it should entail pump. Replaced drain pump to resolve issue.; rqstng P&A on 1 W10727777 (pump-water) and 1 W10727777 (pump-water)
Near Corpus Christi, TX 78415
Michael
Job Details: 12/18/2020
WASHER AMANA NTW4516FW3 "Won’t power on per customer. Plugged the appliance in and it was stuck on the drain cycle, held the start button to shut it off, no error codes, tested the components on manual test, all working normal, calibrated and performed an automatic diagnostics test, completed with no issues or error codes, the appliance is draining and working normal."
Near Port Aransas, TX 78373
John L.
Job Details: 12/18/2020
COOKTOP KITCHENAID KSEG950ESS1 "Inspected unit, cooktop cracked. Will need to be replaced to resolve. According to notes cooktop is already on order.; schdld next appmnt for 12/30 WED !"
Near Corpus Christi, TX 78413
Adam
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT970SAHZ "Inspection of unit shows no air codes unit cycled completely through a diagnostic with no issues. All functions work as designed. I did advise customer to owners manual for correct loading of dishwasher also hot water is long in coming from the sink. Also advise customer on flushing hot water through his pipes before starting dishwasher cycle. Issue resolved. Purchase date I get from serial number shows December 19 of 2020. Obviously not the correct purchase date customer was not at home to provide receipt for a more specific time. Left purchase date as today’s date December 15, 2020"
Near Aransas Pass, TX 78336
Michael
Job Details: 12/18/2020
WASHER MAYTAG MVWC465HW2 "Called and spoke with customer enroute to the location. She said she couldn’t be until 4-5PM, advised her she would need to reschedule, rescheduled customer ; schdld next appmnt for 12/22 TUE !"
Near Victoria, TX 77904
Michael
Job Details: 12/18/2020
ICEMAKER WHIRLPOOL WUI75X15HB00 "Installed the pump and a new door the customer had received from whirlpool, the appliance is working normal"
Near Aransas Pass, TX 78336
Michael
Job Details: 12/18/2020
DRYER WHIRLPOOL WED5100HC0 "I called the customer enroute to the location, no answer on both numbers, arrived at location, called the 2nd number again, unsure which mobile home, the daughter answered, she said no one is home and couldn’t meet with me today, rescheduled the customer. ; schdld next appmnt for 12/22 TUE !"
Near Victoria, TX 77904
Michael
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed new damper, the appliance is no longer making the noise and working normal"
Near Victoria, TX 77901
Michael
Job Details: 12/18/2020
OVEN WHIRLPOOL WOD51EC7HS01 "Installed new control and console, preheated the top oven to 350degrees, per customer not getting hot enough, the temperature is accurate with my meter within 2 degrees difference"
Near Corpus Christi, TX 78412
Adam
Job Details: 12/18/2020
WASHER MAYTAG MVWB765FW0 Inspection of unit shows housing slowly drips while filling tub bath and wash and rinse cycle. Replace housing and basil to resolve issue. Job will require authorization; rqstng P&A on 1 W10601845 (bezel) and 1 W10854688 (housing)
Near Ingleside, TX 78362
John L.
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Ran test on icemaker for harvest and dispense of water. Icemaker working as designed. Found issue with switch. Will need to replace to resolve.; ordrng 1 W10669473 (cover-frnt)
Near Odem, TX 78370
John L.
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, found issue with shoot. Also ice dispenser motor is rusted out and no longer functions. Replace motor and shoot to resolve issue.; rqstng P&A on 1 W11244792 (Chute) and 1 W11185741 (Motor)"
Near Kenedy, TX 78119
Michael
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE505W0HS1 "Installed part ordered, preheated the oven, the oven and top elements are heating and working normal."
Near Corpus Christi, TX 78414
Adam
Job Details: 12/18/2020
WASHER MAYTAG MVWB865GW0 Inspection of unit shows error code for Longfield no fill as well as spin limited by water temperature. Replace water valve and harness to resolve issue; ordrng 1 W10849297 (harns-wire) and 1 W10849297 (harns-wire)
Near Robstown, TX 78380
Adam
Job Details: 12/18/2020
WASHER MAYTAG MVWC465HW2 Call customer before arrival because information I have shows unit as out of warranty. Customer states the product is only six months old from Wilcox. I informed customer so long as he has a receipt showing the date he purchased the unit as being under one year there would be no problem and I can address the issue. Customer states he does not have that receipt and started to get frustrated raising his voice and swearing. Will not be going to the customers location without correct information
Near Corpus Christi, TX 78415
Michael
Job Details: 12/18/2020
RANGE AMANA AER630MFS2 "The oven and display not working per customer. Pulled the appliance out and unplug it, removed the back cover and the black wires shorted out at the terminal post, unable to make repairs, ordered parts to resolve issue ; ordrng 1 W10904901 (cntrl-elec) and 1 W11458879 ( MAIN HARNESS) and 1 WPW10245259 (block-term)"
Near Corpus Christi, TX 78404
Michael
Job Details: 12/18/2020
DRYER MAYTAG MEDC215EW1 "Not heating per customers. Turned the appliance on, not heating, removed back panel checked the thermostats, bad thermal cutoff and heat element, ordered parts and rescheduled customer ; ordrng 1 279838 (element,heater) and 1 3977393 (thermal cut-off)"
Near Aransas Pass, TX 78336
Michael
Job Details: 12/18/2020
DRYER MAYTAG MED7230HW1 "Keeps shutting off and giving F1E1 error code. F1E1 error code in fault history, cleared error code and ran appliance, the error code popped up, voltage is good at the wall outlet, connections are good at the control, checked the terminal block, the power cord was not installed correctly, corrected the problem, ran the appliance, the error code didn’t come back, nothing in fault history, the appliance is heating and working normal"
Near Victoria, TX 77901
Michael
Job Details: 12/18/2020
RANGE KITCHENAID KFDD500ESS02 "Top oven was smoking really bad per customer and a triangle chip on the porcelain. Turned the tip oven on and preheated to 330degrees, saw smoke coming off the element, advised the customer the smoke is due to oil’s on the heat element which needs to burn off, took a picture of the chip, called and spoke with Andrew at whirlpool tech line, SR7729526613, he said the smoke is normal due to oils collected from the bottom oven and top oven not being used often, he said for that size chip to order touch up, he have me part number W10791627. ; ordrng 1 W10791627 (touch-up)"
Near Alice, TX 78332
Adam
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Sr# 7729539721. While installing new adapter was unable to line up returns correctly. Contacted whirlpool tech line to troubleshoot the issue after taking video chat with Sterling he determined that unit would be considered non-repairable because of returns built into cavity of the unit. No adjustments are able to be made because they are solid in place. Instructed to give customer SR number and contact extended warranty company. Two of the three parts of already installed before this was advised to leave those parts in and keep or return adapter. Issue resolved
Near Corpus Christi, TX 78412
Michael
Job Details: 12/18/2020
RANGE AMANA ACR4303MFB3 "Customer complaint is the cooktop elements. I asked the customer if they are working the same since we replaced them, she said yes, turned the elements on, they are working normal, advised the customer the appliance is working as designed"
Near Victoria, TX 77904
Michael
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Making a loud noise per customer. Went into diagnostics and tested the fan, compressor and damper, all is normal m no abnormal noises. Customer also said it stopped making ice a week ago, activated harvesting to the ice maker, not activating, I’m getting power to the ice maker, ordered ice maker to resolve the issue ; ordrng 1 W11284458 (icemaker)"
Near Corpus Christi, TX 78412
Michael
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "The door handle keeps coming off per customer. The installers didn’t put set screw in properly, corrected the problem, no longer coming off, also tightened the hinge on top, no furniture issues."
Near Corpus Christi, TX 78412
Michael
Job Details: 12/18/2020
OVEN KITCHENAID KOSE500ESS04 "The drawer underneath the oven gets hot. Turned the oven on, the exhaust is coming out the bottom like it’s supposed to. The appliance is working as designed."
Near Portland, TX 78374
Michael
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "The lights were not coming on in both compartments. Unplugged the appliance for 5minutes, the lights came back on in the RC but were dim, the one in the FC was out, installed new light, all the lights are working normal"
Near Victoria, TX 77901
Michael
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE540H0ES "The oven is getting too hot per customer. Found error code F3E1, bad sensor, ordered part to resolve issue ; ordrng 1 W10833885 (sensor)"
Near Victoria, TX 77901
Michael
Job Details: 12/18/2020
RANGE AMANA ACR4303MFB3 "The door handle broke off per customer. The door handle came off, ordered parts to resolve issue ; ordrng 2 W10817436 (screw)s and 2 WPW10200660 (screw)s and 1 WPW10310922 (trim-vent) and 1 WPW10323589 (hndle-door)"
Near Robstown, TX 78380
Adam
Job Details: 12/18/2020
WASHER MAYTAG MVWC465HW2 Call customer before arrival because information I have shows unit as out of warranty. Customer states the product is only six months old from Wilcox. I informed customer so long as he has a receipt showing the date he purchased the unit as being under one year there would be no problem and I can address the issue. Customer states he does not have that receipt and started to get frustrated raising his voice and swearing. Will not be going to the customers location without correct information
Near Corpus Christi, TX 78414
Adam
Job Details: 12/18/2020
REFRIGERATOR AMANA ART308FFDM06 Sr# 7729526487. Customer complaint of unit not cooling. Given history with this unit call tech line to troubleshoot the issue. Tech line states they will need to have a sealed system technician come and evaluate the units SR number above.; schdld next appmnt for 12/29 TUE !
Near Falfurrias, TX 78355
Adam
Job Details: 12/18/2020
DRYER AMANA NED4655EW1 Arrived at location to diagnose unit call customer customer states retailer picked up unit and worked at it at their location and said there was a loose wire and returned product to customer and apparently issue has been resolved.
Near Premont, TX 78375
Adam
Job Details: 12/18/2020
WASHER MAYTAG MVWC400XW1 "Inspection shows error code for shifter fault. Customer complaint of unit shaking violently. Manual testing of certain components shows failure. Unit will not continue spin cycle. As soon as RPMs start to climb. Replace actuator motor cam capacitor suspension resolve issue. Job will require authorization.; rqstng P&A on 1 W10006355 (actuator) and 1 W10006384 (belt) and 1 W10249628 (drive motor) and 1 W10257085 (suspension) and 1 W10278117 (capacitor) and 1 W10326374 (cam), states that autho needed"
Near Corpus Christi, TX 78414
Michael
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KSSC48QVS10 "Not cooling per customer. Turned the unit on the compressor started up, ran it while I was there, compressor not heating up, removed the back panel in the freezer and checked the evaporator for leaks with a UV light, there is a leak on the right side of the evaporator. Ordered part to resolve the issue ; ordrng 1 W10427993 (evaporator)"
Near Corpus Christi, TX 78411
Michael
Job Details: 12/18/2020
RANGE WHIRLPOOL WFG320M0BS3 "The oven and display are not working, control would need to be replaced, part needs to be ordered, ; O-emld tckt"
Near , TX 78363
Adam
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW5000DW3 Customer complaint of unit leaking water. Inspection of unit shows no error codes. Manual testing of components show small hole/tear in drain hose. Also drain pump sounds very stressed. Replace both drain hose and drain pump to resolve issue; ordrng 1 W11203364 (hose) and 1 W11259498 (Drain pump)
Near Taft, TX 78390
Michael
Job Details: 12/18/2020
RANGE AMANA AGR4230BAB3 "The power cord is damaged and needs to be replaced, also the burner grates are warped, ordered parts; ordrng 2 WPW10578251 (grate-brnr)s"
Near Shawsville, VA 24162
Uriah B.
Job Details: 12/18/2020
WASHER WHIRLPOOL MVWC465HW2 Found belt squealing very loudly in spin. Needs belt and pulley. Cx will need to be notified of scheduled date.; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt)
Near Salem, VA 24153
Uriah B.
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE770H0FZ2 "Checked wiring, element, and switch. ; ordrng 1 WPW10342780 (Elemnt) and 1 W10917724 (Switch)"
Near Roanoke, VA 24015
Uriah B.
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW4816FW2 Wires pulled out of harness to motor. Needs wire harness. ; ordrng 1 W10903238 (Wire harness)
Near Salem, VA 24153
Uriah B.
Job Details: 12/18/2020
WASHER MAYTAG MVWB835DW3 Pre ID parts listed.; ordrng 1 W11165546 (Valve) and 1 W10810403 (Lid lock)
Near Roanoke, VA 24018
Uriah B.
Job Details: 12/18/2020
MICROWAVE KITCHENAID KOCE500ESS11 Pre ID parts listed. Will need second tech; ordrng 1 W11356968 (Inverter harness) and 1 W11325786 (Micro control board) and 1 W11325604 (Inverter) and 1 W11346197 (Magnetron)
Near Roanoke, VA 24014
Uriah B.
Job Details: 12/18/2020
DRYER MAYTAG MEDC465HW0 Pre ID element.; ordrng 1 279838 (Element)