Near San Antonio, TX 78232
Jim G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL ED2VHEXTQ01 Verified a crack at the water inlet line. ; ordrng 1 WP2304697 (Water inlet tube)
Near Atascosa, TX 78002
Jesus C.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new diffuser. No further issues. Tested to complete.
Near Boerne, TX 78015
Colton B.
Job Details: 12/22/2020
WASHER WHIRLPOOL MVWB865GC0 "Issue is that unit will not advance cycle. Finding issue to be a faulty valve. Customer had already ordered valve, so I installed it. Unit is fill nicely now. Watched a portion of the rapid wash, everything seemed to be working well."
Near Shavano Park, TX 78231
Shawn W.
Job Details: 12/22/2020
DISHWASHER KITCHEN AID KDTE334GPS0 "The unit will not fill with water. The homes plumbing is supplying water flow to the valve. The water valve has a resistance of 1.3 k ohms and it needs to be between 890 to 1090 ohms. The valve will need to be replaced. Ran diagnostics and received error code F8E4 and F2E1. The unit filled during service test mode. There is no F8E4 error code but the 8 is related to draining. There were a few times that it would not drain when I would initiate it. This unit will need a new drain pump. When running the device procedures for F2E1 this unit is calling for a new control board as well as a new user interface. Went over some use and care procedures with our customer. Parts ordered.; rqstng P&A on 1 W11120155 (control-elect) and 1 W11165145 (console) and 1 W11175771 (valve-inlt) and 1 WPW10531320 (drain pump), states that autho needed"
Near San Antonio, TX 78260
Jim G.
Job Details: 12/22/2020
VENT HOOD WHIRLPOOL UXT5236BDS Remounted motor which had become dislodged. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
Near San Antonio, TX 78232
Shawn W.
Job Details: 12/22/2020
ICEMAKER (STANDA KITCHENAID KUIC15NLXS2 "I found that the reservoir did not drain. Tee unint will need a new reservoir pump. The unit also the reservoir overflowed so we will need to change the water level sensor. Parts ordered. Ordering harness as contingency.; rqstng P&A on 1 WP2310092 (harns-pump) and 1 WP2313705 (pump) and 1 WPW10548509 (sensor), states that autho needed"
Near Castroville, TX 78009
Jesus C.
Job Details: 12/22/2020
DISHWASHER KITCHENAID KDTM704ESS0 Tested unit. Bottom left hand track is broken. Will need new track. Will collect payment for service on next visit. ; saved tckt
Near San Antonio, TX 78260
Jim G.
Job Details: 12/22/2020
VENT HOOD WHIRLPOOL UXT5236BDS1 Replaced. Oth vent motor and fan blade. Issue was resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 12/22/2020
BEVERAGE CENTER JENN-AIR JUB24FLERS00 "Issue was a faulty control. Replaced control, unit tested good."
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "checked refrigerator found water line frozen over defrosted, after removing ice no issues, job complete."
Near Castroville, TX 78009
Jesus C.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Tested unit. Slow water dispenser. Food freezing in fresh food section. Called tech line. Will need to replace reservoir valve and fresh food thermistor. ; ordrng 1 W10316760 (thermistor) and 1 W11043013 (valve) and 1 W11346622
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 12/22/2020
WASHER ROPER RTW4516FW2 "Checked washer found drain pump continuously draining, found over suds,ran diagnostics cycle and calibration, no issues, job complete. Unit is in warranty."
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator found ice build up at vegetable drawers, ordering motor evap and drain tube to resolve issue.; ordrng 1 W10776916 (extension) and 1 W10799016 (motor-evap)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW8040DW2 "Issue was a leaking valve. Replaced valve, dispenser no longer leaks. Found some residue in the water lines. Brought this to the customer’s attention. Collected SC+P+L.; used 1 W11220230 (VALVE) from stock"
Near San Antonio, TX 78245
Richard G.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE505W0JZ0 Replaced control and main harness. Tested to complete. Unit is good to go.
Near San Antonio, TX 78260
Jim G.
Job Details: 12/22/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS02 Replace faulty fuse within 1 year warranty
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/22/2020
COOKTOP ELECTRIC JENN-AIR JIC4736HB00 Issue is that the center front burner does not heat as well as he others. Customer demonstrated this by boiling water on all the burners much quicker than the center front one. Ordering new element to resolve issue. ; ordrng 1 W11195476 (elmnt-surf)
Near San Antonio, TX 78249
Jim G.
Job Details: 12/22/2020
WASHER MAYTAG MVWC565FW2 Replaced gearcase and basket. Upon extraction found gearcase to have been leak transmission oil. Issue is resolved.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/22/2020
ICEMAKER (STANDA JENN-AIR JIM158XXCX "Installed new drain pump, unit tested good. Did not need the other parts."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/22/2020
DRYER WHIRLPOOL WED4815EW Issue was a squeaking dryer. Used dryer repair kit to resolve issue. Unit tested good. ; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 Installed new grommets and thermistor. No further issues during testing. Job complete.
Near San Antonio, TX 78201
Jim G.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE505W0JZ0 Control has failed. ; ordrng 1 W11314391 (Electric control)
Near San Antonio, TX 78208
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR KITCHEN AID PSUEDO123 "Called customer to advise time of arrival customer stated refrigerator is working as designed no issues, job complete."
Near San Antonio, TX 78255
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL GS5SHAXTB01 Customer stated water filter stuck. Removed filter without any issue. Educated on how to remove filter and install new filter. No further issues at this point. Collected second appliance Sc
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replaced control board on dishwasher due to dishwasher not starting, after replacement no issues, Job complete."
Near San Antonio, TX 78253
Richard G.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFG320M0BS3 Replaced inner glass door. Cleaned up as much glass as I possibly could. Tested to complete. Unit is good to go.
Near Kerrville, TX 78028
Colton B.
Job Details: 12/22/2020
RANGE JENN-AIR JIS1450DS2 "Issue was a cracked cooktop. Replaced cooktop, unit testing good."
Near Converse, TX 78109
S. L.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Found ice door malfunction and and solenoid issue ordered both call when part comes in.; ordrng 1 W11423788 (ICE DOOR) and 1 WP2152713 (solenoid)
Near Ingram, TX 78025
Colton B.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Door heater issues. Replaced door to resolve issue.
Near San Antonio, TX 78255
Douglas H.
Job Details: 12/22/2020
RANGE WHIRLPOOL SF362LXSB0 Unit preheats but doesn’t reignitite when it’s supposed to. Found burner assembly to be at fault. Quoted 256.86 for P&L. Customer wants to proceed with repair. Ordering element assembly to resolve the issue. Collected Sc. Part on b/o. ; ordrng 1 8190618 (ELEMENT ASSEMBLY)
Near La Vernia, TX 78121
S. L.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Removed evaporator cover defrosted evaporator replaced harness remove user interface replace UI replaced control in back then reassembled unit tested all operations normal.
Near Shavano Park, TX 78231
Douglas H.
Job Details: 12/22/2020
WASHER MAYTAG MVWC565FW2 Unit not functioning properly. Found F0e2 over suds & F7e5 shifter fault errors. Ordering shifter to resolve due to not having in truck stock. ; ordrng 1 W10913953 (SHIFT ACTUATOR)
Near San Antonio, TX 78230
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Toast tech found SS issue. Rediagnosed unit to find unit is cold as should be issue not a SS issue. Find issue to be faulty thermistor and control not regulating temp properly. Ordering both to resolve the issue. ; ordrng 1 W11353813 (CONTROL) and 1 WPW10383615 (THERMISTOR)
Near Saint Hedwig, TX 78152
S. L.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW4855HW1 Found no error codes but found pulley loose hitting shield used new cam from truck stock replaced pulley splutch assembly recalibrated tested no noise all operations normal.; used 1 W10721967 (CAM) from stock
Near San Antonio, TX 78249
Douglas H.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer stated unit not washing properly. First noticed that the dispenser is broken, then found unit motor not diverting water properly and also noticed the water temp in coming wasn’t sufficient. Advised about needing proper water temp incoming. Motor assembly is needed for unit, ordering motor assembly. Dispenser assembly was sent to customer by Geek Squad. Will need to install that as well. ; saved tckt"
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 12/22/2020
DISHWASHER KITCHEN AID KUDS30IXWH6 "Checked dishwasher found track causing upper rack to fall out , and lower rack with broken wheels, ordering parts to resolve issue. ; rqstng P&A on 2 W10195416 (wheel)s and 2 W10324563 (track)s"
Near San Antonio, TX 78253
Richard G.
Job Details: 12/22/2020
WASHER MAYTAG MVWB835DW4 Replaced control and valve. Ran unit through calibration and automatic test. All good. Tested to complete. Unit is good to go.
Near San Antonio, TX 78216
Jim G.
Job Details: 12/22/2020
REFRIGERATOR MAYTAG MRT118FFFZ06 Rescheduled for Monday. ; schdld next appmnt for 12/28 MON !
Near San Antonio, TX 78249
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ Last tech found faulty ice maker. Confirmed issue with ice maker. Replaced ice maker to resolve the issue unit testing good now. No further issues at this point.
Near San Antonio, TX 78256
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR KITCHEN AID KRFC704FSS02 Unit not making ice. Finding ice maker motor ceased up. Ordering ice maker to resolve the issue. Part on b/o; ordrng 1 W11115534 (ICE MAKER )
Near San Antonio, TX 78255
Douglas H.
Job Details: 12/22/2020
WASHER MAYTAG MVW7230HW0 Customer stated F0e7 error showed up. Verified by checking errors.unit needs new gearcase to resolve the issue. Ordering gearcase. Part on b/o. Per Sb web unit in warranty and purchased 4/1/2020; ordrng 1 W10734521 (SLIDER) and 1 W11423759 (GEARCASE)
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced housing and control board after replacement no issues, dishwasher working as designed. Job complete."
Near San Antonio, TX 78254
Douglas H.
Job Details: 12/22/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Last tech found faulty UI and control. Replaced both to resolve the issue. Advised customer of cooling fan stays on until unit cools down. No further issues at this point.
Near San Antonio, TX 78253
Richard G.
Job Details: 12/22/2020
FREEZER WHIRLPOOL WZF34X16DW4 Customer complaint is that the bottom of the freezer is freezing but not at the top. Found evaporator frozen. Will need evap harness and thermistor. Collected service call fee. Quoted for labor.; ordrng 1 W11103760 (harness) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78250
Douglas H.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW5000DW1 Last trip found faulty valve. Replaced valve to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near San Antonio, TX 78218
Jim G.
Job Details: 12/22/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Unable to make appt. called customer. Left vm. Please reschedule. ; schdld next appmnt for 12/23 WED !
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR KITCHEN AID KRFC704FPS01 Customer stated unit not cooling properly. Found unit cooling properly and efficiently. Ran diagnostics testing to check unit. Found software verified of electronic control wasn’t where it needed to be. Quoted 394.56 for P&L. Customer wants to think about repair. Collected priority Sc. ESTIMATE ONLY!; rqstng P&A on 1 W11333076 (CONTROL)
Near San Antonio, TX 78227
Ezequiel V.
Job Details: 12/22/2020
WASHER MAYTAG MVWC565FW2 "Checked washer found long drain error code , found drain hose not installed correctly spoke to customer about issue and repair, customer is aware of repair for drain pipe, job complete."
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW5000DW1 "Checked washer found over suds error codes flushed out suds with manual testing, suds still present ran normal wash cycle to flush complete, after diagnostics testing no issues with washer, job complete."
Near Boerne, TX 78006
Colton B.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue was a poor drying dishwasher and leaking door. Customer was out of rinse aid, refilled and will check status on return visit. Found leak to be coming from vent area and a hole stripped out for one of the door screws. Ordering parts needed to repair. Leak has caused a stain on the front panel, replacing that as well. Door would only latch if I left a screw out of the stripped hole. Left screw behind kick plate. Will call customer when parts arrive. ; ordrng 1 W10629511 (handle) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent) and 1 WPW10629473 (panel)"
Near San Antonio, TX 78203
Ezequiel V.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW5640XW3 "Checked washer found oil had leaked from gearcase, and actuator not shifting, will need to replace both to resolve issue. W10469845 gearcase W10006355 actuator. Customer stated they no longer need service. Job complete collected service call."
Near San Antonio, TX 78251
Richard G.
Job Details: 12/22/2020
DRYER MAYTAG MEDB835DC4 "Customer complaint is that the unit is not getting hot. The customer had the vents blown out and clothes are still not drying. Checked out heater with door open and found heater operating but not getting very warm. Entered diagnostics and found error codes F3E1 exhaust thermistor open/shorted, F2E1 UI stuck button. Will need to replace thermal cutoff and thermistor. Collected service call fee and quoted for labor.; ordrng 1 280148 (cutoff-tml)"
Near San Antonio, TX 78216
Jim G.
Job Details: 12/22/2020
REFRIGERATOR MAYTAG MRT118FFFZ06 Replaced faulty door. Issue resolved. ; ordrng 1 W11438736 (Refrigerator thermistor) and 1 WP2315539 (Fan motor)
Near San Antonio, TX 78254
Colton B.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW5620HW2 Issue was a walking washer. Replaced control to resolve issue. Unit did not walk in diagnostics. Customer will report back if issue returns.
Near Boerne, TX 78006
Colton B.
Job Details: 12/22/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS "Issue is intermittent heating. Unit heated when I was there. Found F6E4 error code in diagnostics. Ordering new control panel and board to resolve issue. The closing date on the house is 12/30/2019, customer will provide paper work on return visit to get it covered. Will call customer when parts arrive. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)"
Near San Antonio, TX 78248
Jim G.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW8640BW0 Wrong parts ordered. Rescheduled with correct parts. ; schdld next appmnt for 12/28 MON !
Near San Antonio, TX 78232
Jim G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced filter head. Issue resolved.
Near Selma, TX 78154
S. L.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Removed unit replaced drain hose with check valve. Replaced valve tested no leaks all operations normal.
Near Atascosa, TX 78002
Jesus C.
Job Details: 12/22/2020
WASHER MAYTAG MVWB765FC3 Installed new UI. Ran diagnostics testing. No issues. Job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW6620HC0 "Issue is a LF error code. Replaced control, unit tested good. No leak from dispenser either. Drain tube was shoved far down into the stand pipe. Properly installed it and taped it to the cold water line to secure."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW4850HW1 "Checked washer found oversuds error code f0e2, attempted to clear out but more suds appeared when filling spoke to customer about issue, left washer to clear out with normal wash. Washer is working as designed. Job complete."
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR KITCHEN AID KRMF706ESS "Arrived at customer home, customer stated geek squad resolved issue, no appointment needed, job complete."
Near Boerne, TX 78006
Colton B.
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KUBL204ESB00 "Issue is a loud noise coming from the under counter fridge. Customer has video of noise. Observed all fans spinning quietly on unit. Issue believed to be a noisy compressor. Could not pull unit out to test the condenser motor, however I did have airflow under the unit which indicates it’s operation. The granite countertop is sitting directly on the door hinge and is wedging the refrigerator in. Asked customer to get the builder to fix it so that we can fix the noise. I will order a condenser fan motor on the off chance that it is that. ; ordrng 1 W10772882 (motor-cond) and 1 W10780362 (compressor)"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 12/22/2020
WASHER MAYTAG MVWB765FC3 "Checked washer found gearcase leaking oil , W11134159 gearcase, spoke to customer about repair needed, customer stated they longer need service. Job complete. Collected service call fee."
Near San Antonio, TX 78248
Shawn W.
Job Details: 12/22/2020
REFRIGERATOR KITCHEN AID KRMF706EBS00 Replaced evaporator fan and damper. Unit is now functioning as designed.customer paid in full. Evaporator fan under 12 month warranty.
Near San Antonio, TX 78248
Jim G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced left (freezer door) however the damage is also on the right door. I am ordering the right door as well. Please contact once door is available for installation. ; ordrng 1 LW11037738 (Right door (refrigerator))
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/22/2020
DRYER WHIRLPOOL WED4850HW0 Tested dryer. No issues during testing. Unit is working as designed. Performed customer instruct on proper use and care procedures. Job complete.
Near Helotes, TX 78023
Douglas H.
Job Details: 12/22/2020
COOKTOP GAS JENNAIR JGD3430GS00 Complaint of bezel not sticking. Ordering bezel to resolve. Advised customer that is considered a cosmetic issue and would need to get approval from manufacturer to install part since out of cosmetic warranty. Advised of price of part just in case not covered. Part on b/o; rqstng P&A on 1 WPW10559494 (GROMMET )
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 12/22/2020
WASHER AMANA NTW4516FW3 "2378 checked washer found no leaks or indications of a leak, washer is working as designed. Job complete. Found leak potentially coming from wall due to wall being worn out with water damage."
Near Garden Ridge, TX 78266
S. L.
Job Details: 12/22/2020
WASHER KENMORE 79641162410 "Checked unit found water level to high removed top panel found pressure switch hose disconnected again checked continuity on switch found 2.6 k at switch. Needs dampers to stop vibration causing hose to come out and due to bad suspension recommended new control and switch service fee already paid remaining balance repair declined.; rqstng P&A on 8 4774EN3002A (MOUNT)s and 1 6601ER1006E (SWITCH RESSURE) and 4 ACV72909503 (DAMPER)s and 1 EBR78534506 (CONTROL), states that autho needed"
Near San Antonio, TX 78218
S. L.
Job Details: 12/22/2020
REFRIGERATOR KITCHEN AID KSRJ25IMST10 Found broken inlet tube at back put john guest connector on to get customer by til return visit.with military discount.:call when part comes in advised customer to watch temporary connector till return visit. ; rqstng P&A on 1 8201597 (tube-water)
Near Castroville, TX 78009
Jesus C.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Installed new evap fan, cover and drip pan. Installed new UI and control. Set unit for 8hr defrost mode. No issues during testing. Job complete."
Near Helotes, TX 78023
Douglas H.
Job Details: 12/22/2020
WASHER MAYTAG MAH5500BWW Customer stated control panel not working and loud growling/grinding during spin cycle. Advised prior to diagnosis of Sc rate and potential of parts being discontinued. Customer asked me to diagnose. Control panel functioning properly at this point. Ran a spin cycle to hear noise. Finding that bearing is out. Parts needed for bearing are discontinued. Control panel is discontinued as well. No further issues at this point due to parts being discontinued. Collected Sc.
Near Elmendorf, TX 78112
S. L.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Tested found fill tube frozen to IM. Checked pressure needs new valve and fill tube call when parts come in.; ordrng 1 W11043013 (valve) and 1 W11415785 (WATER TUBE)
Near San Antonio, TX 78260
Jim G.
Job Details: 12/22/2020
WASHER MAYTAG MHW5630HC0 There was an issue with the plastic fr9m control making contact with drum. Secured. Issues reolved .
Near Adkins, TX 78101
S. L.
Job Details: 12/22/2020
OVEN ELECTRIC (D JENN-AIR JJW2430DS01 Found F2 E1 error code. Reset power no buttons working error came back harness is good needs control and console.; ordrng 1 W11179310 (CONTROL)
Near San Antonio, TX 78222
S. L.
Job Details: 12/22/2020
DISHWASHER KITCHEN AID KDTM354ES0 "12/21/20 12:33: SL there 12/21 MON, 11:42 to 12:32"
Near San Antonio, TX 78233
Shawn W.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIHV01 Replaced the diffuser but the door is damaged as well as the wrong color. I re-ordered.; ordrng 1 LW11089631 (dor-fip)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/22/2020
VENT HOOD JENN-AIR JXU9136HP2 "Necked vent hood found loose connections at light switch reseated connectors , no issues, after reinstalling. Job complete."
Near Adkins, TX 78101
S. L.
Job Details: 12/22/2020
RANGE JENN-AIR JES1450DS1 Found lights flicker when door opened or light pressed on. Found service pointer W11288648 says replace ACU call when part comes in.; ordrng 1 W11297273 (CONTROL)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/22/2020
WASHER MAYTAG MHW5500FW0 "Necked washer found ui turning off/on and buttons getting stuck, spoke to customer about repair customer stated they will continue to use with known issue, collected service call. Job complete."
Near San Antonio, TX 78254
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Last tech found issue to be faulty reservoir. Replaced reservoir to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78238
Richard G.
Job Details: 12/22/2020
DRYER WHIRLPOOL WHD3090GW0 "Control was ordered because tech could not get into diagnostics. Was able to get into diagnostics. All steps passed, but heater is not working. Will need to order base assembly. Rescheduled control as well.; ordrng 1 W11095574 (base)"
Near La Vernia, TX 78121
S. L.
Job Details: 12/22/2020
FREEZER WHIRLPOOL WSZ57L18DM00 Called Leon SR 7729566263 advised him that i followed all steps in service pointer W10854827 he checked with any other issues advised me to replace control would not charge service fee or labor since issue still occurring. Customer will let us know before 90 days is up.; rqstng P&A on 1 W11382528 (CONTROL)
Near San Antonio, TX 78217
Shawn W.
Job Details: 12/22/2020
WASHER AMANA NTW4516FW3 Our customer was able to do d4 loads with no leaking. Then on the 5th she had another significant leak. I called DH. I called Austin at Whirlpool Tech Line. He advised me that the on.y other thing it could be was the pressure hose. SR# 7729563303. I checked the hose and it seemed fine. I filled the tub up with water as high as I could. Ran agitation and drain and found that there is indeed a clog in the stand pipe. I referred our customer to a plumber. Unit is fully operational.
Near Cibolo, TX 78108
Shawn W.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 The model and serial number did not match. Called NR. We are good. This unit needs a new mullion. One of the hinge covers was missing and the middle screw was not fully seated. I was able to get it reset in the meantime but there are damaged and missing parts to the piece. Part ordered.; ordrng 1 W10698199 (rail-mulln)
Near San Antonio, TX 78254
Richard G.
Job Details: 12/22/2020
WASHER WHIRLPOOL MVW6230HW0 Customer complaint is that the strike on the unit has broken. Customer was under the impression that we had the part available and we’re going to be fixing the unit today. Do not have the part for repair. Will need strike that is on order. Did not collect priority service call.; saved tckt
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 No leaks during inspection. Unit is working properly. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer complaint is that the ice will not dispense sometimes. Verified issue. Will need to replace auger motor W11202789. Sticky note says part already on order.; O-emld tckt
Near San Antonio, TX 78254
Douglas H.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDF130PAHB1 Last tech found unit needed friction sleeves installed. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78258
Jim G.
Job Details: 12/22/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Verified issue at the wall. Voltage is not coming through to unit consistently. ; ordrng 1 W11296171 (Console (stainless))
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 This units evaporator fan is taking off like a rocket ship. The evaporator fan and control board need to be replaced. Parts ordered.; ordrng 1 W11293378 (cntrl-elec) and 1 WP2315549 (evap fan motor)
Near Medina, TX 78055
Richard G.
Job Details: 12/22/2020
MICROWAVE OVEN MAYTAG MMV6190FZ3 "Customer complaint is that the fan is only working on high. Found fan running on all settings, but making a loud buzzing noise on lower settings. Will need to replace blower.; ordrng 1 W11409088 (FAN MOTOR)"
Near Stockdale, TX 78160
S. L.
Job Details: 12/22/2020
DRYER WHIRLPOOL WED9620HC0 Attempted to connect several tomes to WIFi found ui not engaging ordered outer door assembly with Ui customer is on 2.4ghz already.; ordrng 1 W11408171 (UI)
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/22/2020
COOKTOP GAS KITCHEN AID KCGC506JSS00 Back left front center burners will need to be replaced. ; ordrng 2 W11344742s
Near San Antonio, TX 78240
Douglas H.
Job Details: 12/22/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Unit making a buzzing noise while in use. Finding issue to be turntable motor. Ordering turntable motor to resolve the issue. Part on b/o; ordrng 1 W10642989 (TURNTABLE MOTOR)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/22/2020
DISHWASHER KITCHEN AID KDTE334GPS "Issue is a dented door panel. Replaced panel, unit now looks good. Customer inspected new panel before and after installing. Customer signed for new panel."
Near Kerrville, TX 78028
Colton B.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Issue is that only cooktop burners are working. Control panel is dead, voltage from wall is correct. Finding issue to be a faulty control. Ordering new one and notifying customer when it comes in.; ordrng 1 W11295998 (cntrl-elec)"
Near San Antonio, TX 78230
Douglas H.
Job Details: 12/22/2020
COOKTOP ELECTRIC WHIRLPOOL WCE97US0HB00 Customer stated unit beeps randomly and doesn’t function properly. Finding issue to be user interface. Ordering user interface to resolve the issue. Part showing as b/o; ordrng 1 W11260258 (USER INTERFACE)
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced sump and motor. Tested unit. It is now washing as designed.