Near Corpus Christi, TX 78418
Adam
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ Inspection of freezer light shows failure. Replace light module. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 10/08/2020
DISHWASHER KITCHENAID KDFE104HPS0 "The wash won’t start per customer, F4E3, F7E1, ran diagnostics, the appliance is heating, washing and working normal."
Near Corpus Christi, TX 78414
Adam
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Installed components tested unit issue resolved
Near Rockport, TX 78382
John L.
Job Details: 10/08/2020
ICEMAKER KITCHENAID KUIX305ESS2 "Installed components,tested unit for function afterwards. Unit is working as designed. Issue resolved."
Near Portland, TX 78374
John L.
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Inspected unit, tested power power at outlet and tested for power at junction box unit is receiving power but does not function. Control box not powering on, replace to resolve this issue.; ordrng 1 W10918994 (cntrl-elec) and 1 W11028325 (housing-ui)"
Near Sinton, TX 78387
John L.
Job Details: 10/08/2020
RANGE WHIRLPOOL WFC150M0EB3 "Inspected unit unit not maintaining proper temperatures check for codes none found. Did notice some gunk behind control board, this may have caused a short. Replace board and sensor, issue has been resolved"
Near Aransas Pass, TX 78336
John L.
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Inspected unit, We are freezer section is frozen, this is causing fan blade to make contact with ice buildup and it’s causing noise. This is also causing unit to lose cooling, will need to replace fan harness and thermostat to resolve this issue.; ordrng 1 W10384183 (thermistor) and 1 W10637660 (harns-wire)"
Near Victoria, TX 77901
Michael
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Called and spoke with customer, he said that today wasn’t a good time, they will call back and reschedule.; O-emld tckt"
Near Corpus Christi, TX 78418
Adam
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ Inspection of freezer light shows failure. Replace light module. Issue resolved
Near Alice, TX 78332
Adam
Job Details: 10/08/2020
RANGE AMANA AER6303MFB2 Inspection of unit shows error code for oven sensor And visually broken/failed bake element. Replace sensor element and control to resolve issue; ordrng 1 W10181986 (sensor) and 1 W11111743 (elmnt-bake) and 1 W11204487 (cntrl-elec)
Near Meyersville, TX 77974
Michael
Job Details: 10/08/2020
WASHER MAYTAG MVWB765FW1 "Installed part ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Se#7728631796. Section of unit shows same problem as before back of refrigerator wall covered in ice. Call tech line to troubleshoot issue SR number above. After running several different tests it was determined that three-way valve is not opening or position correctly to allow fluid to flow. Replace three-way valve thermistor and inverter Resolve issue. Also note that tech line states if where the lines feeding into the cabinet are large or appear to have large gaps/openings to seal with RTV. Job will require sealed system technician. Also customer is requesting a three day call ahead prior to appointment time so she is able to fix her schedule and prepare the work area.; rqstng P&A on 1 W10323459 (thermistor) and 1 W10710090 (invrtr-box) and 1 W10841140 (adhesive) and 1 W11034126 (valve)
Near Port Lavaca, TX 77979
Michael
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Exposed the reservoir and found it was frozen, no need to use the connectors, defrosted the reservoir and used the sealer and adhesive, the water is flowing through the water dispenser and ice maker is calling for water, the appliance is working normal"
Near , TX 78336
John L.
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "7753Inspected unit, ice dispenser motor is rusted out and no longer functions properly. Water has got passed seal to motor to cause rust. Also dispenser door not sealing allowing for condensation. Replace these items to resolve issue.; rqstng P&A on 1 W10215646 (motor,dispenser) and 1 W10347114 (shaft) and 1 W10654548 (door-ice) and 1 W10710619 (plate)"
Near Port O'Connor, TX 77982
Michael
Job Details: 10/08/2020
WASHER MAYTAG MVWX655DW1 "There was a load of towels in the washer, that was banging on spin cycle, unbalanced and overloaded. Removed the towels. F0E2, error code, cleared error code, calibrated and performed a diagnostics,, completed with no issues or error codes, the appliance is working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 10/08/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Inspection of microwave shows not heating. Running diagnostic tests through control board show all other functions working. Model number on unit results in no information through ServiceMatters. Contacted distributor marcone to try and get the correct part number for Control board of microwave. Macon’s research resulted in same findings no information available representative Kevin stated he would have to reach out to whirlpool to find definite answer. Unable to schedule return appointment pending marcones findings.”; saved tckt
Near Seadrift, TX 77983
Michael
Job Details: 10/08/2020
WASHER MAYTAG MVWC465HW2 "Customer says not getting enough water to wash the clothes, not getting clothes clean. No error codes, calibrated and performed a diagnostics test, completed with no issues. Set the appliance on power wash/deep water, the appliance is filling properly, appliance is working normal"
Near Robstown, TX 78380
John L.
Job Details: 10/08/2020
WASHER MAYTAG MVW6230HW0 "Inspected unit, User interface has a crack that goes right through the start button. Attempted to run diagnostics, unit will not allow selection due to the cracks interfering with start button. Will need to replace user interface to resolve this issue.; ordrng 1 W11130428 (FASCIA)"
Near Meyersville, TX 77974
Michael
Job Details: 10/08/2020
WASHER MAYTAG MVWB765FW1 "Installed the new agitator, attempted a to calibrate the apple but the clutch wouldn’t activate, tub barely spinning, took the stator motor off and saw the gearcase didn’t come with the slider, ordered part to resolve issue ; ordrng 1 W10734521 (slider)"
Near Corpus Christi, TX 78414
Adam
Job Details: 10/08/2020
DRYER MAYTAG MEDB765FW0 After installing all components and testing unit issue is unresolved. Diagnostic on dryer now show’s F1E5. Replace acu to resolve.; ordrng 1 W10914394 (cntrl-elec)
Near Victoria, TX 77901
Michael
Job Details: 10/08/2020
WASHER MAYTAG MVWC565FW1 "The appliance is starting and working normal, said the appliance is shaking really bad. Tested the spin cycle, when it got up to high speed the appliance started shaking real bad, ordered the suspension ; ordrng 1 W11033491 (suspension)"
Near Port Aransas, TX 78373
John L.
Job Details: 10/08/2020
DRYER WHIRLPOOL WED8000DW4 "Replaced components, tested unit after installation. Unit is functioning and heating. Issue resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 10/08/2020
COMPACTOR WHIRLPOOL TU800SPPQ2 "Installed component, tested after install. Unit functions."
Near Kingsville, TX 78363
Adam
Job Details: 10/08/2020
RANGE KITCHEN AID KSEG700ESS0 Install components tested unit issue resolved. Unit is out of warranty and customer called office ahead of appointments and pre-paid.
Near Port Lavaca, TX 77979
Michael
Job Details: 10/08/2020
DRYER WHIRLPOOL WED5000DW2 "The complaint water inside the dum, there was no water inside the drum on arrival. Turned the appliance on and it’s heating normal, vent hose is clear, checked the vent outside, has good airflow, appliance working normal, the seal is torn, ordered seal to resolve issue ; ordrng 1 W10906683 (seal-door) and 1 WP279368 (adhesive)"
Near Seadrift, TX 77983
Michael
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "The tracks are rusted left side is broken, ordered tracks and dish rack wheels to resolve issue and rescheduled customer ; ordrng 2 WP3385089 (track)s and 2 WP8565925 (stop)s and 4 WP9743002 (gasket)s and 2 WPW10078083 (dishrack wheel)s and 2 WPW10508950 (stop)s"
Near Corpus Christi, TX 78415
Adam
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Install components tested unit issue resolved. Informed customer of a 24 hour wait. Before unit comes back to temperature. Issue resolved
Near Corpus Christi, TX 78408
John L.
Job Details: 10/08/2020
WASHER AMANA NTW4516FW3 "Ran diagnostics on unit, no codes pulled. Customer explained issues having with unit. Explained unit makes lots of noise during spin and had smoke when ending cycle. Also unit has issues filling and unit shakes a lot. Tested valves for water flow, valves functioning as should. Found suspension to be weak which is causing unit to jump around. Agitate and spin function but belt is slipping causing loud squeaking noise. Replace belt and cam to resolve this issue as well as suspension.; ordrng 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10821951 (suspension)"
Near Corpus Christi, TX 78410
Adam
Job Details: 10/08/2020
DRYER MAYTAG MEDX655DW1 Install components tested unit issue resolved.
Near Corpus Christi, TX 78405
John L.
Job Details: 10/08/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Inspected unit, found multiple issues with this unit. Slides for freezer door do not glide properly, and prevent freezer door from sitting on one side. This is causing unit to ice up and keep uniform cooling properly. Also noticed evaporator fan is not working properly and will need to be replaced as well. Condenser fan will also need to be replaced is it too is making noise when start up. Compressor may need to be replaced in this unit, quartering the following components to resolve these issues.; ordrng 1 W10397635 (slide) and 1 W10397636 (slide) and 1 W10445423 (compressor) and 1 W10464673 (fan motor) and 1 W10487766 (harns-wire) and 1 W10530280 (motor-cond) and 1 W10817071 (blade-fan)"
Near Alice, TX 78332
Adam
Job Details: 10/08/2020
WASHER MAYTAG MVWC565FW0 Installed components calibrated unit ran verification cycle issue resolved.
Near Corpus Christi, TX 78417
John L.
Job Details: 10/08/2020
WASHER MAYTAG MVWX655DW1 "Ran diagnostics, tried to manually test components. But unit did not respond to any selections. Unit functions during a normal setting but won’t do anything in diagnostics mode. Unit may have control issues, tried diagnostics mode until able to get codes. F2E1 stuck key, was able to finally get unit to function in diagnostics mode. Was able to run tests on components. Valves in unit not closing and allowing to constantly drip into tub, replace valves to resolve this. Suspension is loose on unit, this is causing unit to bounce around, suspension will need to be replaced. Also drain pump struggling to remove water, pump sounds weak, replace as well.; ordrng 1 W10678676 (housing) and 1 W10727777 (pump-water) and 1 W10748956 (suspension) and 1 W10803588 (cntrl-elec)"
Near Corpus Christi, TX 78415
John L.
Job Details: 10/08/2020
WASHER MAYTAG MVWB835DW3 "F6E2 UI cannot year ACUF2E1 stuck keyInspected control, control board has damage. Replaced board but code still pops up. Tried to recalibrate unit, but UI will not respond. Replace UI to resolve.; ordrng 1 W11035014 (console)"
Near Kingsville, TX 78363
John L.
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Installed components, charged unit. Unit is holding pressure and has started cooling. Issue resolved."
Near Corpus Christi, TX 78411
John L.
Job Details: 10/08/2020
DRYER WHIRLPOOL WED5100HC0 "F2E1 stuck button ran button test, all buttons work as should.F3E2 shorted moisture sensor, ran diagnostics cycle. Unit does not run. Motor fails to power. Issue with main control. Replace sensor and control to resolve these issues.; ordrng 1 W10298258 (harns-wire) and 1 W10396028 (motor-drve) and 1 W10693363 (fuse-thrml) and 1 W11400356 (CONTROL)"
Near Corpus Christi, TX 78416
John L.
Job Details: 10/08/2020
REFRIGERATOR AMANA ART318FFDB06 "Installed components, charged unit. Unit holding pressure. Upon replacing unit noticed system was dry. Unit may have a possible leak within evaporator. If customer calls back for a no cool issue order evaporator.Part # W11103612"
Near Port Aransas, TX 78373
John L.
Job Details: 10/08/2020
WASHER MAYTAG MHW5630HW1 "Installed valves, tested unit after installation. No code after test, unit is functioning. Issue resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 10/08/2020
RANGE WHIRLPOOL WFE515S0JS0 Installed components! Tested after installation. Issue resolved.
Near Corpus Christi, TX 78413
Adam
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 "Inspection of unit shows door ajar icon on display. Testing rocker switches on both right and left hand of refrigerator shows sometimes open sometimes close circuit. Replace both right and left rocker switch as well as display to resolve issue.; rqstng P&A on 2 12466105 (switch,rocker arm)s and 1 W10669171 (cntrl-elec)"
Near Taft, TX 78390
Michael
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Stopped making ice again per customer. Went into diagnostics and activated harvesting test, 23 error code, bad motor/switch, Installed a new ice maker from truck stock, unplugged appliance and ran both harvesting and water test 3 times, the ice maker is reaching home, harvesting and calling for water, all 3 test past. Called and spoke with Bruce to confirm what I’d done was all I needed to do since it was the 3rd trip, SR7728981288. He said if all tests past I was good, bad part on last install. Appliance is working normal"
Near Victoria, TX 77905
John L.
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, unit has depleted its refrigerant. Vacuumed lines, left vacuum to sit for 20 mins. No change in vacuum. Filled unit with nitrogen at 150 psi. Checked around unit for any signs of leak also used UV light to search. Nothing found, about 30 mins passed. Slight drop in pressure, unable to locate leak. Called Techline and spoke with Robert Explained what steps were taken and what was found. Techline recommending to replace 3 way valve as pressures reading to high, my be blockage.#7728976127; rqstng P&A on 1 978025 (valve) and 1 W10286069 (drier-uv) and 1 W10634642 (valve)"
Near Corpus Christi, TX 78417
Adam
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "Customer has hardcopy receipt showing purchase date with model Number from Lowe’s. But from scratch and dent. Inspection of unit shows icemaker broke and hanging in position also water free filling into ice bucket space. Replace icemaker and auger motor As well as control board to resolve issue. Job will have to be scheduled for two count huge amount of ice in freezer door compartment no telling how deep.; ordrng 1 2220458 (coupling,bottom) and 1 W10225313 (motor) and 1 W10258544 (shaft) and 1 W10754509 (spring) and 1 W10798411 (icemaker) and 1 W10855773 (cntrl-elec)"
Near Corpus Christi, TX 78415
Michael
Job Details: 10/08/2020
DRYER AMANA NED4655EW1 "Taking 2-3 times to dry clothes per customer. Turned the dryer on and checked the vent hose outside, it was clogged up obstructing the airflow, removed the vent hose, the appliance has good airflow and heating properly, the customer will be replacing the vent hose, appliance is working normal"
Near Corpus Christi, TX 78410
Michael
Job Details: 10/08/2020
OVEN WHIRLPOOL WOS11EM4EB00 "Installed the sensor and tested the appliance with my meter, preheated to 350 degrees, the appliance is working normal."
Near Corpus Christi, TX 78410
Michael
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Not making ice per customer. Tested the ice maker, it started but it locked up, installed new ice maker, tested, harvesting and calling for water, ice maker and appliance are working normal"
Near Robstown, TX 78380
John L.
Job Details: 10/08/2020
WASHER MAYTAG MVWC465HW2 "Install components, recalibrated unit. Issue has been resolved."
Near Corpus Christi, TX 78417
Adam
Job Details: 10/08/2020
WASHER AMANA NTW4516FW3 Inspection of unit shows multiple error codes most concerning would be motor fault. Also agitator is free spinning on post. Removed agitator and span or not receptive unblock tighten it back down reinstalled agitator issue resolved. Ran verification cycle and calibrated unit.
Near Aransas Pass, TX 78336
Michael
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Not heating per customer, the appliance has never been put together, not sure how they know it’s not heating, no power cord to the appliance, the adjuster on the left side is broken, ordered parts. ; ordrng 1 4317824 (cord-power) and 1 W10712395 (adjuster)"
Near Odem, TX 78370
Michael
Job Details: 10/08/2020
DRYER MAYTAG MEDX655DW1 "Not heating, removed back and tested the heat element, bad element, replaced it with one from truck stock, turned the appliance on, it’s heating and working normal ; used 1 279838 (ELEMENT) from stock"
Near Port Aransas, TX 78373
John L.
Job Details: 10/08/2020
ICEMAKER KITCHENAID KUIX305ESS2 "Ran test on unit, Found multiple issues. First issue camel grid cutter is in rough shape will need to be replaced. Issue with valve, valve is slow to dispense water into reservoir that will need to be replaced as well. Also water head for ice tree is in bad shape and needs to be replaced. Finally issue with compressor, tried to turn compressor on during service test, compressor would not remain on shuts off right away. When compressor is running tubing on sled cools at a slow rate. Compressor will need to be replaced as well.; ordrng 1 2185523 (water dispenser) and 1 W10536005 (compressor) and 1 W10783275 (grid-cuttr) and 1 W10870921 (valve)"
Near Odem, TX 78370
Michael
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV03 "Customer complaint is how the ice comes out, some ice comes out broken up and splatters in the tray area and sometimes a cube gets caught inside the shoot and later falls out, tested ice maker it’s coming out normal, not coming out crushed on cube setting like it was before, cubes are coming out and some broken pieces which is normal, have to hold your glass there a little longer to catch the last cube, customer not happy with that. Called and spoke with Steve at whirlpool tech line SR 7728986898, advised him of the customer’s complaint, he said that everything is normal and said all the things I had already told the customer, appliance is working as designed."
Near Corpus Christi, TX 78415
Michael
Job Details: 10/08/2020
WASHER MAYTAG MVWB765FW1 "Rust getting on clothes from softener side per customer. Found rust built up on the left side of the dispenser, housing and in the hot side off the valve. Ordered housing assembly ; ordrng 1 W10919352 (drawer) and 1 W11172234 (housing)"
Near Corpus Christi, TX 78414
Adam
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Inspection of icemaker shows voltage but will not harvest. Replace icemaker to resolve issue. Tested unit is now getting proper voltage and harvesting. Issue resolved
Near Alice, TX 78332
Adam
Job Details: 10/08/2020
ICEMAKER KITCHENAID KUIC18NNXS1 Customer complaint of loud humming or gurgling sound. Inspection of unit shows drain pump is component making gurgling noise also unit will not fill with water. Replace water valve drain pump water pump and outer drain pump to resolve issue. Job will require authorization. Job will also require two count; rqstng P&A on 1 2313702 (water pump) and 1 2313705 (drain pump) and 1 W10163596 (water valve) and 1 W10825875 (pump)
Near Corpus Christi, TX 78414
Adam
Job Details: 10/08/2020
WASHER ROPER RTW4516FW2 Customer complaint of unit making banging noise during spin cycle. Inspection of unit shows no error codes. Calibrated unit and ran verification cycle I did hear banging noise at the end of spin. Further inspection shows drain hose and water hoses slapping against back of unit during spin cycle. Readjusted unit advise customer to secure hoses against wall as best as possible. Issue resolved
Near Kenedy, TX 78119
Michael
Job Details: 10/08/2020
DRYER ROPER RED4516FW0 "Making loud noise per customer. Removed front panel and found screws caught in the rim of the door, removed the screws and put appliance back together, the appliance is no longer making the noise and working normal."
Near Robstown, TX 78380
Adam
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived at location but retailer has not pick up units. Will have to reschedule for a later date. Is important job and labor are considered a 2 count.; schdld next appmnt for 10/13 TUE !
Near Corpus Christi, TX 78413
Adam
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM Customer complaint of water dribbling from the front of freezer and ice forming at the bottom. Inspection of drain hose and drip Trey show drain hose is clogged and drip tray bone dry. Cleared plug from drain hose and immediately started water flowing to drip tray. Issue resolved
Near Corpus Christi, TX 78416
Adam
Job Details: 10/08/2020
WASHER MAYTAG MVWC565FW0 Install components calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Inspection of unit shows ice growing on back of freezer wall. Ran several tests on fridge thermistor freezer thermistor fans and baffle All test come back positive. Replace control board inverter box and fan motor/harness in back of freezer wall. Job will require 2 counts.; ordrng 1 W10710090 (invrtr-box) and 1 W10811365 (cntrl-elec) and 1 W11039078 (motor-evap)
Near Victoria, TX 77904
Michael
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Getting frost on the right side per customer. Found the right top corner of the freezer door gasket wasn’t making a proper seal, defrosted the ice/frost with steamer. Used heat gun to to expand the gasket, making proper seal, no air leaks, appliance is working normal."
Near Corpus Christi, TX 78410
Adam
Job Details: 10/08/2020
DRYER MAYTAG MEDX655DW1 Customer complaint of unit not heating. When I arrived at location customer in fact had a load of laundry in the dryer and was heating. Inspection of unit shows proper voltage and good temperatures. Customer stated yesterday when you left I did two or three loads and everything was fine then one load I came out clothes were still wet and not dry. Important to note that air ventilation for unit is very good. Unable to duplicate customers concern. Unit is running and functioning as designed good voltage good temperature good airflow.
Near Refugio, TX 78377
John L.
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Inspected unit, issue with evaporator fan motor. Fan does not spin, fan started spinning after manually helping. But fan was not spinning at full. Replaced motor, and inspected unit afterwards. Fan spinning at full, good frost pattern on evaporator.issue resolved"
Near Corpus Christi, TX 78411
John L.
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL MDB8989SHZ0 "Inspected unit, unit was flashing when arrived. Held cancel, unit shut off. Tried to get unit into diagnostics mode, unit flashes then shuts down. Made several attempts to run diagnostics mode, unit will not remain on. Tried to run a cycle, unit powers off then starts to blink on and off and has to be reset. Issue with control. Control will need to be replaced to resolve issue.; ordrng 1 W11132777 (console) and 1 W11168782 (cntrl-elec)"
Near Aransas Pass, TX 78336
John L.
Job Details: 10/08/2020
DRYER WHIRLPOOL WED5100HW0 "Tried to start unit, unit will not start. Put unit into diagnostics mode checked for codes, no codes. Ran a diagnostics cycle, unit ran drying, cool down, sensing, stays on sensing then cycle stops. Tried a factory diagnostics cycle unit stays in drying and will not advance.Called Techline and spoke with Adrian, Techline referred to service pointer. Service pointer W11498806, UI and control. Techline explained that system info needs to be passed over from one component to other which could cause problems.Techline recommends ordering board and replacing and if needed a UI.Explained issues having with unit and what work has been done. #77289903762; ordrng 1 W11164032 (HMI) and 1 W11400356 (CONTROL)"
Near Victoria, TX 77904
Michael
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Not sealing per customer, door not getting suction, door not staying closed. There is no air leaks, possible it didn’t close right at some point, gasket is in good condition, door is opening and closing properly, has good suction at this time, used heat gun to expand and soften the gasket, advised customer not to open it for a couple of hours to allow it to mold to the cabinet, appliance is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 10/08/2020
WASHER MAYTAG MVWC565FW Customer states issue has been resolved. Calibrated unit ran verification cycle no issues found. Unit works as designed
Near Orange Grove, TX 78372
John L.
Job Details: 10/08/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Installed panel, issue has been resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Installed components tested unit issue resolved
Near Victoria, TX 77905
Michael
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Installed both brackets, the drawer and brackets are working normal"
Near Victoria, TX 77904
Michael
Job Details: 10/08/2020
DRYER WHIRLPOOL MEDB755DW2 "Appliance powers on but won’t start. Removed back panel and checked the thermal fuse, bad fuse, replaced with a new one that was in my bin for job 21195, which I don’t have on my schedule part WP3392519. Plugged appliance back in and powered it on, the appliance is starting and working properly; used 1 WP3392519 (FUSE) from stock"
Near Victoria, TX 77901
Michael
Job Details: 10/08/2020
WASHER ROPER RTW4516FW2 "Making loud noise per customer. Tested the spin cycle , the gearcase is bad, ordered parts to resolve issue ; ordrng 1 W10721967 (drive pulley) and 1 W11255272 (gearcase)"
Near Victoria, TX 77901
Michael
Job Details: 10/08/2020
WASHER MAYTAG MVWC565FW1 "Installed new suspension, didn’t solve the issue. Took the fabric softener cap off and found the agitator was clogged up with fabric softener and full of water not allowing the water to drain properly causing the appliance to spin violently. Removed the agitator and cleaned out the cap and agitator and put back in place, calibrated and performed a diagnostics test, completed with no issues or error codes, tested spin cycle on manual test, still spinning violently when it gets up to speed. Ordered parts to resolve issue ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)"
Near Sandia, TX 78383
John L.
Job Details: 10/08/2020
REFRIGERATOR LG LFXS28596S "Inspected unit, issues with dispenser switch. Switch sometimes stays in a close position and this constant continuously dispenses ice. Will need to replace switch to resolve this issue; ordrng 1 6600JB3001C (SWITCH)"
Near Premont, TX 78375
Adam
Job Details: 10/08/2020
WASHER MAYTAG MVWB865GW0 Sr#7728998065. After installing components in the process of calibrating units machine set dead no noise no function. Disassembling spanner net from gear case and frame tub then receding resulted in same issue. Disassembling rotor and clutch resulted in same issue non-function. Reran for diagnostic came up with error code F7E9 locked rotor. Call tech line to troubleshoot issue tech line states if rotor and stater as well as slide and clutch we’re not properly seated this can result in issue that I’m having. SR number above. Now after assembling and disassembling rotor stater and clutch assembly bolt has seized into place and will not move. Only option is to replace gear case clutch stayed or slide and rotor to resolve issue.; ordrng 1 W10006482 (rotor) and 1 W10006483 (stator) and 1 W10636382 (screw) and 1 W10734521 (slider) and 1 W10817398 (clutch) and 1 W10868473 (gearcase)
Near Robstown, TX 78380
John L.
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Installed components, vacuumed lines. Unit did not hold vacuum, injected nitrogen into lines and pressurized. Found leak in evaporator, Will need to replace to resolve issue.; ordrng 1 W11186306 (EVAPORATOR )"
Near Aransas Pass, TX 78336
Michael
Job Details: 10/02/2020
FREEZER WHIRLPOOL WZF34X16DW04 "The customer said the walls got real hot. He unplugged and emptied it and plugged it back in, the appliance is working normal, temperature is normal. He showed me a picture of all the deer meat packages stacked up inside, they were blocking the air vents, this would cause the appliance to over work to keep temperature, advised the customer to rearrange items and not block the vents and monitor temperature, at this time the appliance is working normal"
Near Ingleside, TX 78362
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHW02 "No water to dispenser and not making ice per customer. Installed new inlet valve, tested, water is getting to dispenser, bled the air out, has a good stream of water, tested ice maker, it’s rotating and calling for water, the water dispenser and ice maker are working normal"
Near Port Aransas, TX 78373
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Door not sealing per customer. The gasket will not stay in place on the left side of the appliance. Put an adhesive on back side, put it back in place and used heat gun to expand the gasket on the bottom, advised not to open the door for a few to allow it to bond, gasket sealing properly at this time."
Near Port Aransas, TX 78373
Michael
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WML55011HS3 "Vent isn’t sucking up the smoke from the front burners per customer. Tested the fan, all 3 speeds are working and the fan does have good suction. There are 2 fan vents one on each side on backside of the MW, it sucks up smoke/vapor from back burners but not from the front, the appliance is working as designed."
Near Aransas Pass, TX 78336
John L.
Job Details: 10/02/2020
DRYER WHIRLPOOL WED5100HW0 "Installed component, tested after installation. Issue has been resolved"
Near Victoria, TX 77905
John L.
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, could not locate any signs of leak on evaporators or rear of unit. Install compressor in new die dryer vacuumed unit, unit held vacuum. Charged unit to proper levels, unit is holding charge. Issue resolved."
Near Corpus Christi, TX 78414
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWX655DW2 "The wash won’t go past sensing per customer. F8E1 error code, checked to make sure the water valves were on, hot water valve was off, turned the valve on, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Corpus Christi, TX 78412
John L.
Job Details: 10/02/2020
ICEMAKER KITCHENAID KUIX505ESS2 "Installed components, ran unit after installation to verify ice production. Trey is freezing, but reservoir does not fill in time to start recirculating water for ice production. Will need valve to resolve this issue. Informed customer to contact whirlpoolTo see if they can send a valve directly to him. Customer will reach out once valve is required.; schdld next appmnt for 10/8 THU !"
Near Corpus Christi, TX 78414
Michael
Job Details: 10/02/2020
REFRIGERATOR AMANA ART308FFDM06 "Called and left vm that I was going out to location. Called again and spoke with the customer, he said he had other things going on and couldn’t meet with me today and would call back to reschedule. He said this is a new appliance he purchased, advised to please get purchase date."
Near Corpus Christi, TX 78411
John L.
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Inspected unit, issue with sealed system. Unit has a Freon leak at evaporator. Will need to replace to resolve issue.; ordrng 1 2169104 (insulation) and 1 W10177049 (sub 10143759) and 1 W10669255 (evaporator)"
Near Corpus Christi, TX 78415
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWB765FW3 "Making loud noise per customer. F7E9 error code, cleared error code, the motor/rotor are not stuck, basket spins freely, tested the low, medium, and high speeds for spin cycle and agitation, all working normal. There is no water hook ups to tie into, all tests show the appliance to be working normal, calibrated the appliance. No abnormal noises, the only noise is the clutch when it goes into spin cycle which is normal, appliance is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 10/02/2020
WASHER AMANA NTW4516FW3 60 lot. Inspection of unit shows error code for long Fill no Fill. Replaced water valve to resolve issue. Replaced valve calibrated unit ran verification cycle. Issue resolved
Near Robstown, TX 78380
John L.
Job Details: 10/02/2020
WASHER MAYTAG MVWC465HW2 "F5E3 lid lock fault, F5E2 lid lock fault, F7E6 motor fault. Ran test on lid luck, lid lock locked and unlocked without any issues during test. Tested motor for any issues, fan motor to run extremely loud and motor does not seem to hit high speed. Will need to replace motor to resolve this issue.; ordrng 1 W10677719 (motor-drve)"
Near San Diego, TX 78384
Adam
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW4816FW2 Customer complaint of unit leaking water during Phil. Inspection of unit shows crack or hole in bottom of outer tub. Replace gear case and tub to resolve issue. Job will require a 3 Count due to amount of labor and distance. Checked with distributor does not show having tub unable to set return date.; ordrng 1 W10238320 (tub-outer) and 1 W10870910 (gearcase)
Near Bishop, TX 78343
Adam
Job Details: 10/02/2020
MICROWAVE KITCHENAID KMHS120ESS09 Sr#7728947721. Control that was received not correct control board for this unit. Call tech line to see if I can get any further information because putting in for model number results in zero information on service matters. Tech line states they have the same issue fall model number resulting in zero information on service matter SR number above. Was informed by tech line to contact distributor to try to run down correct part number. Following part number was provided by marcone W11182110. Bring part rescheduling job.; ordrng 1 W11182110 (cntrl-elec)
Near Kingsville, TX 78363
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer complaint of unit making ice but not dispensing. Testing unit shows Auger motor bogging down and not turning. Replace auger motor ice bin and divider to resolve issue; ordrng 1 63052A001 (yoke,ice dispenser) and 1 W10309864 (divider) and 1 W10317991 (ice disp augur motor) and 1 W10465946 (spacer) and 1 W11097357 (ice-contnr)"
Near Corpus Christi, TX 78415
John L.
Job Details: 10/02/2020
RANGE WHIRLPOOL WFE540H0AS0 "Inspected unit, front left burner had not been replaced which was one of the burners that was not functioning correctly. Issue with Front burner is not working correctly is infinity switches we’re not working properly. These infinity switches have built-in relays. To power on and off front burners, replace these to resolve.; rqstng P&A on 1 WPW10189281 (elmnt-surf) and 2 WPW10434452 (switch-inf)s"
Near Corpus Christi, TX 78415
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrive at customers location customer was unprepared for visit. Will need to reschedule. 361-695-1287 is primary contact number customer name Candace. Rescheduling for following Monday. ; schdld next appmnt for 9/21 MON !
Near Corpus Christi, TX 78414
Adam
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Installed all components Issue was resolved. But during drain cycle I watched underneath the unit to make sure there was no drips or leaks I physically saw drain pump flash/spark a blue white color immediately after unit stopped draining. Replace drain pump to resolve issue; ordrng 1 W10724439 (pump-drain)
Near Corpus Christi, TX 78414
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Inspection of unit shows icemaker was in fact stuck in cabinet. Once ice bin was removed there was some damage to the bin itself. Icemaker still makes and produces ice with no issue. Replace ice bin to resolve issue; ordrng 1 W11097357 (ice-contnr)
Near Corpus Christi, TX 78411
Adam
Job Details: 10/02/2020
WASHER MAYTAG MVWB725BW0 "Inspection of unit shows all functions work as designed. Customer states unit will not wash correctly. Based on customer complaint and available service pointer I have determined that Drive shaft/bearing is issue with the unit. During diagnostic was unable to separate wash plate from tub. parts required consist of outer tub basket rotor stater hub wash plates rps Assembly. I would like to note that I do have concerns of overall structure of units lots of rust is a parent. Unsure if unit will make it through disassembly and then re-assembly. Customer had a wash going through mid cycle during appointment unit kept flashing UL as load would stop then start Then have to shift clothes inside tub but while tab was spinning you can hear a dragging noise.; rqstng P&A on 6 8533953 (screw)s and 1 8545953 (hub,basket-driven) and 1 8565177 (rotor,motor main) and 1 W10076270 (screw) and 1 W10118114 (hub,basket) and 1 W10178988 (sensor) and 1 W10286241 (washplate) and 1 W1
Near Alice, TX 78332
Adam
Job Details: 10/02/2020
DRYER WHIRLPOOL WED5600XW0 Customer complaint of some kind of dragging noise. Inspection of unit shows idler pulley no longer spinning with belt. The noise customer is describing is belt dragging across wheel on idler pulley. Replaced idler pulley with truck stock.
Near Kingsville, TX 78363
Adam
Job Details: 10/02/2020
WASHER AMANA NTW4705EW0 Inspection of unit shows error code for basketball fault as well as motor fault. Manually testing these components shows wash plate separated from gear case. Customer original complaint unit would not drain manual testing of drain pump shows unit stays continuously humming but not putting out water. Ordering Agitator gear case clutch actuator capacitor drain pump and belts to resolve issue. Job will require 2 count.; rqstng P&A on 1 W10003790 (screw) and 1 W10006382 (CLUTCH) and 1 W10006384 (belt) and 1 W10473144 (gearcase) and 1 W10625045 (capacitor) and 1 W10661045 (pump-water) and 1 W10680208 (agitator) and 1 W10723583 (shield) and 1 W10815026 (actuator)
Near Victoria, TX 77905
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWB855DC3 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues, no stuck keys, the appliance is working normal"