We serviced a
FRGIDAIRE REFRIGERATOR
Model FFTR1621QB0
Near Boerne, TX 78006
Douglas H.
Job Details: 01/31/2022
Installed new refrigerator compartment gasket. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pipe Creek, TX 78063
Sebastian
Job Details: 01/31/2022
Replace cam and belt found that unit is still making noises and running very unbalanced and loudly has gotten worse since last visit ordering gear case and suspension.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78232
Garry
Job Details: 01/31/2022
Customer complaint of loud grinding noise. Arrived to find no stored fault codes. Upon inspection, shifter was disengaged from splutch/cam & splutch/cam showing signs of wear. Replaced shifter & cam assembly & tested unit. Unit testing good. If our customer experiences further issues, we will want to return with gearcase (W11423758). No further issues at this time. ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/31/2022
Tested unit. Microwave will only start if you push on top left of door. Called tech line. Suggest replacing interlocks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/31/2022
#1211. Tested unit. E2 error code. Motor lost home position. Will need to replace ice maker. Ice maker on order already. Will contact customer once part is in. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Bandera, TX 78003
Sebastian
Job Details: 01/31/2022
Found that the customers ducting in tendering the airflow leaving the unit clock the high temperature of 170 low temperature of 130 Cycling as it should confirm with tech line and safety customer did not sign off on ticket
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/31/2022
I uninstalled the dishwasher from the cabinet, replaced the heat element with the re-engineered part and reinstalled. Unit is now fully functional.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/31/2022
Customer stated unit not cooling after repair on Friday. Found cause to be a shorted ui. Ordering ui to resolve the issue. Ordering ui to resolve the issue. Scheduled for soonest availability.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/31/2022
Customer stated console had something internal on the screen. Confirmed that there is something in the screen. This can cause a functional issue. Unit would need new console. Customer stated unit is under 2 year warranty (ELW warranty) advised that whirlpools entitlement page doesnt show this information. Customer contacted builder and builder stated yes should have an additional year warranty. Contacting Cxc, spoke with Laticia, stated unit doesnt have ELW program, stated after looking further into was able to give an authorization K11D820FPL1 and stated it does have the ELW program. SR 7732653348Ordering console to resolve the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near San Antonio, TX 78261
Jim G.
Job Details: 01/31/2022
I replaced the faulty module. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bandera, TX 78003
Sebastian
Job Details: 01/31/2022
Ran diagnostics all working as it should, error codes were for an overload. Explained to customer how to properly load. Advised if problem persists to take pic/video.
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near San Antonio, TX 78232
Garry
Job Details: 01/31/2022
Customer complaint of machine using very little detergent during wash cycles. Inspected dispenser and tested unit. Unit testing good. Adjusted setting regarding hardness of water. Customer has softener, but we have selected hard water so as to increase the amount of detergent used with each load. Concentration levels have been set to 2X, which is factory-recommended setting and also the one which will maximize detergent usage. No further issues at this time, unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near San Antonio, TX 78218
Jim G.
Job Details: 01/31/2022
I verified no further issues.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near San Antonio, TX 78232
Garry
Job Details: 01/31/2022
Customer complaint of having to run dryer 2-3 times to dry a single load of clothes. Arrived to find zero stored fault codes, clean internal venting of machine, clear vent hose & house vent, and operating temperatures between 125F - 155F. Cleaned moisture sensors and adjusted temperature settings. Explained to our customer the virtues of Timed Dry vs any of the various sensor dry modes. Confirmed machine testing good with techline (SR#7732851533 Rich). No further issues at this time, unit is good to go.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSD618ESS
Near Helotes, TX 78023
Sebastian
Job Details: 01/31/2022
#7732849017Called techline to confirm if inverter needed for short. Since amp draw is normal he advised its not needed and to refer to electrician if issue persists. Changed led and is now in working order as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78240
Drew
Job Details: 01/31/2022
Called tech line upon arrival spoke with Bruce and received sr #7732849258. Was told there is a leak in the ss. Per tech line order a dryer and install it. Then proceed to find the leak with uv lights if needed. Ordering dryer.
We serviced a
KITCHEN AID REFRIGERATOR
Model KUID308ESS2
Near San Antonio, TX 78209
Garry
Job Details: 01/31/2022
Customer complaint that stand-alone icemaker not producing ice. Found fault to lie with reservoir drain pump. Ordering reservoir drain pump and water valve.
We serviced a
MAYTAG RANGE
Model MER6600FZ3
Near Adkins, TX 78101
Daniel
Job Details: 01/31/2022
Returned to replace control and oven sensor. Replaced both parts and tested unit. Unit reach desired temperature without powering off or throwing any error codes. Unit now functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near La Vernia, TX 78121
Daniel
Job Details: 01/31/2022
Customer reported a light tick/knocking noise coming from the unit. After inspection heard light tick but didnt seem out of the ordinary. Checked both fans to make sure they turned out and were not binding on anything and both fans worked correctly without any binding. Called techline and talked to Bruce. Bruce stated the noise was normal but to muffle the noise a bit I could try putting some mastek on the evaporator where the cap meets. Bruce gave me part number for mastek. Also informed me that there will still be minor noise and that it wont completely stop the noise. Also depending how light the noise already is it might not make a difference. Ordering mastek. Will return with part to finish repair.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS556ESS
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/31/2022
Upon arrival to gated neighborhood, guard called customer and customer stated they canceled appointment. Service no longer needed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Schertz, TX 78154
Douglas H.
Job Details: 01/31/2022
Customer stated having issues with control panel not functioning properly. Checked errors, found numerous f6e4 communication errors. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Per sb web unit is under warranty, sb web shows warranty expiration as 4/1/2022
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Seadrift, TX 77983
Michael
Job Details: 01/31/2022
The dryer wont power on per customer. Not getting proper voltage at the wall out or the appliance. The appliance has a cable that runs to a box outside, the customer isnt sure where the breaker is. The fuse and door switch are good. This is an electrical issue, will need a qualified person to fix the problem. The appliance should work properly once the issues is fixed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Premont, TX 78375
Adam
Job Details: 01/31/2022
Inspection of unit shows no air codes. Further inspection shows however suspension has gone bad and underside of unit shows large puddle of oil coming from gearcase. Oil has been slung around and covered most of the components underneath and will need to be replaced. Ordering gear case actuator capacitor clutch belt pulley shield agitator hub to resolve issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Portland, TX 78374
John L.
Job Details: 01/31/2022
Inspected unit, unit does not allow for selection of high temp or heat dry. Control issue, will need to replace control and console to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alice, TX 78332
Adam
Job Details: 01/31/2022
Customer complaint of clothes not moving during wash cycle. Inspection of unit shows error code for motor fault this ties into with a service pointer in regards to the actuator. Replaced actuator calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Corpus Christi, TX 78414
Adam
Job Details: 01/31/2022
Customer was unaware that there would be a service call fee was under the impression product was covered for 10 years. Has the client service of any kind.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Corpus Christi, TX 78414
Adam
Job Details: 01/31/2022
Complaint of unit no longer dispensing detergent. No error codes found. Also cleaning and re-testing soap dispenser shows good function. Detergent pump on the other hand seems to be struggling not allowing for new detergent to pass. Replace motor to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78415
John L.
Job Details: 01/31/2022
Unit is squealing while in spin cycle, looked under unit for issue. Found drive pulley loose, tightened pulley and issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Corpus Christi, TX 78414
Adam
Job Details: 01/31/2022
Customer complaint of noisy operation. Inspection shows no error code and OK airflow further inspection shows loose change was caught between drum and Drum baffle. Remove coins tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kingsville, TX 78363
Adam
Job Details: 01/31/2022
Customer complaint of unit banging during spin cycle. Inspection of unit shows no error codes. Further inspection shows suspension has gone bad. Tub in basket extremely bouncy. Play suspension to resolve the issue. Calibrated unit ran verification cycle issue resolved
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near San Antonio, TX 78250
Sebastian
Job Details: 01/28/2022
Changed out drain tubes found that the new drain tubes are a different style which means they have been upgraded shot steam up tubes in the refrigerator just to ensure nothing was still frozen.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/28/2022
This unit has an actual goods issue date of 13 January 2021. This is within the 60 days. I tested the fan and it is working on all three levels and turns off. Our customer was concerned that the fan would turn on by itself and then have to be unplugged to stop. I explained that this unit will sense when there is cooking on the below range and turn on automatically to properly vent the heat and any smoke or cooking vapors to protect the electronics. I explained that this is normal operation and an advanced feature that was likely not available on their previous OTR Microwave. Vent Fan High (SPd2), low (SPd1) and off. Comes on automatically as cooling fan during any cook function. Vent Timer (on some models): Set vent fan to run for exactly 30 minutes, or to run for only 30 minutes more (off after 30 minutes). The vent fan may be turned off at any time using the Vent Fan control. Touch and hold number pad 4 for about 3 seconds until a tone sounds and the vent fan turns on. On page 5 of Owners Manual: Fan running during cooktop usage: This is normal. The microwave ovens cooling fan (on some models), which is separate from the ventfan, automatically comes on during microwave oven operation to cool the microwave oven. It may also automatically come on and cycle on and off to cool the microwave ovens controls while the cooktop below is being used. Customer Instruct.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/28/2022
Our customer had a technician from another company come out and identify the a new user interface was needed. They never returned or ordered the part so our customer had the part delivered from Whirlpool. Problem is it is the wrong part. I did tell them to keep it as a contingency. I entered diagnostics and retrieved error code F6 E1 User Interface No response from ACU. I ran through the Service manual procedures 2. Check connections between P1 on main control and user interface. Reconnect, repair, or replace harness. 3. If harness connections are all good, replace main control board. This unit connections are sound. This dishwasher will need a new main control installed then tested. I wanted to order a door jumper as a contingency but it is out of stock. We will cross that road if needed. Part ordered.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Natalia, TX 78059
Jesus C.
Job Details: 01/28/2022
Complaint is not surface indicator staying in for multiple days. Will need to replace switches for range burners.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS02
Near San Antonio, TX 78255
Sebastian
Job Details: 01/28/2022
After exposing the evaporator found evidence of ice buildup on the thermistor found that there is a frost pattern going all the way through evaporator indicating that this is most likely not a restriction replace evaporator cover and thermistor as per last diagnosis to resolve issue customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/28/2022
Tested unit. Freezer at 15 degrees. Found unit leaking from evaporator. Will need new evaporator.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH54521JZ0
Near San Antonio, TX 78261
Douglas H.
Job Details: 01/28/2022
Customer stated unit stopped heating and making weird noise. Tested unit with amp meter and found unit pulling extremely high amps while running and not heating, this coincides with the noise. Find issue to be with high voltage components. Prescreened parts are needed as well as the transformer. Ordering transformer as well to resolve the issue. Scheduled for part availability. Advised customer if parts didnt arrive in time we would reach out.
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Boerne, TX 78006
Douglas H.
Job Details: 01/28/2022
Customer stated unit stopped functioning and flashed f6e1 error (motor control communication error) and door was locked. Manually unlocked door for customer to allow for wet clothing to be removed. Checked for other errors to find f5e2 as well (door lock error).
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78209
Jim G.
Job Details: 01/28/2022
I verified a faulty bin thermistor. Ran clean cycle. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78247
Jim G.
Job Details: 01/28/2022
Replaced faulty reservoir. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78216
Jim G.
Job Details: 01/28/2022
Replaced strike. Issue resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Boerne, TX 78015
Richard G.
Job Details: 01/28/2022
Replaced console. Tested to complete. Unit is good to go.
We serviced a
LG DRYER
Model DLE2240W
Near Boerne, TX 78006
Richard G.
Job Details: 01/28/2022
Customer complaint is that the drum sounds like it is banging against the sides of the dryer. Found one of the rollers bearing worn down to nothing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78264
Jay
Job Details: 01/28/2022
Missing ice maker assembly. Reschedule for Monday 1/31; schdld next appmnt for 1/31 MON PM
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near San Antonio, TX 78212
Drew
Job Details: 01/28/2022
Customer stated she would contact whirlpool about issue to try and get them to cover it
We serviced a
SAMSUNG REFRIGERATOR
Model RH25H5611BC/AA01
Near San Antonio, TX 78255
Sebastian
Job Details: 01/28/2022
Changed out drain tubes found that the new drain tubes are a different style which means they have been upgraded shot steam up tubes in the refrigerator just to ensure nothing was still frozen.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78240
Sebastian
Job Details: 01/28/2022
Opened up box with manifold and found that the switches are not part of the manifold assembly contacted parts team leaving ticket open as we need to switch is in our unable to find them should already be in parts research; saved tckt
We serviced a
LG REFRIGERATOR
Model LFXS30766S/02
Near San Antonio, TX 78261
Jim G.
Job Details: 01/28/2022
I was able to clear the clogged drain line that was the source of the issue. All other components were fully functional.
We serviced a
SAMSUNG DRYER
Model DVE45N5300W/A3
Near San Antonio, TX 78232
Jim G.
Job Details: 01/28/2022
Verified a faulty heater assembly.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Converse, TX 78109
Garry
Job Details: 01/28/2022
Previous tech found lid broken and inoperable. Replaced lid and tested unit. Unit testing good, no further issues at this time.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near San Antonio, TX 78254
Drew
Job Details: 01/28/2022
Upon arrival received error code f0e2 meaning oversuds. Also found bad suspension. Ordering ui also as button stuck issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78255
Drew
Job Details: 01/28/2022
Unit was functioning as designed upon arrival no further issues
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Drew
Job Details: 01/28/2022
Replaced control and drain pump. No further issues at this point
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Pleasanton, TX 78064
Jay
Job Details: 01/28/2022
Replaced heating elements. Elements covered under warranty. Replaced right front infinity switch.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78264
Jay
Job Details: 01/28/2022
Complaint was that as soon as you hit start soap starts leaking out of dispenser. No error codes found. Pulled off all inlet lines and dispenser to tub hose. No clogs and reinstalled. Replaced water inlet valve. Ram diagnostic test. No leaks or error codes.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near Boerne, TX 78006
Douglas H.
Job Details: 01/28/2022
Previous tech found unit needed new cooktop. Replaced cooktop glass after removing wall oven that is installed below this unit, in order to get to the mounting brackets. Unit testing good now. No further issues at this point. Customer approved repair.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Shavano Park, TX 78249
Jim G.
Job Details: 01/28/2022
Replace moisture sensor assembly. Issue is resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78006
Richard G.
Job Details: 01/28/2022
Replaced led module. Tested to complete. Unit is good to go.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM04
Near Fair Oaks Ranch, TX 78015
Richard G.
Job Details: 01/28/2022
Replaced diffuser. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Universal City, TX 78148
Garry
Job Details: 01/28/2022
Customer complaint of loud thumping or hammering noise. Arrived and tested each & every component of this machine in diagnostics mode and was unable to recreate this noise. Physically inspected condenser fan, fc evap fan, ice box fan, ice maker motor, damper/diffuser, and defrost heater. No signs of mechanical or physical cause of noise. Called techline and it appears as though there is a known issue of refrigerant causing noises in the tubing. As per techline, I bent the filter drier to nearly horizontal & ensured the cap tube was ABOVE the drier, not below. Ordering Mastic (4318168), which I will return and apply to meeting of cap tube & fc evap. Scheduling for 2/4/2022. If this does not resolve the issue of this noise, we will have to dispatch a sealed system tech to evacuate refrigerant and recharge system to 0.25oz less than factory spec.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near San Antonio, TX 78254
Sebastian
Job Details: 01/28/2022
Customer let us know on arrival that they were able to get the unit back on the power was just out
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/28/2022
Calling techline per previous techs notes. Spoke with Chris. Explained the situation and he stated issue likely with dispenser control that is up top. Unit needs control board kit To fully resolve the water dispenser issue, as this board also controls the smart valve.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLXS2
Near Shavano Park, TX 78230
Garry
Job Details: 01/28/2022
Customer stated that icemaker not making ice. Arrived and entered unit into manual test mode. Discovered no water coming into unit. All thermistors and sensors tested good. Recirculating pump doesnt sound good. Ordering water valve and recirculating pump to resolve issues. Please schedule for soonest availability.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78238
Garry
Job Details: 01/28/2022
Previous visit/call with techline found shifter, lower harness, and gearcase to be possible solutions to the customer complaint. Replaced these parts and original issue still persists. As per Anthony SR#7732806483, we are to replace the control. Belt is also worn and in need of replacement. Ordering control and belt to resolve these issues.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/28/2022
Our customer is experiencing a bad noise when it is washing. I ran through diagnostics service cycle and the noise replicated on the wash and initial drain. The Diverter on the sump and motor is failing. This unit will need a new sump and motor which comes with the drain pump. Part in warehouse.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78237
Sebastian
Job Details: 01/28/2022
Customer complaint is at the unit doesnt finish loads sometimes her clothes end up with at the end of the cycle and it makes clunking noises. Checked all functions on unit found that everything is working as it should except one of the feet were very off causing the unit to tilt pretty bad in rock as well. Adjusted feet and also found that there was debris under the agitator ran calibration on unit everything is checking good if further problems persist basket and suspension would be the parts to change
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/28/2022
Tested unit. Found bottom frame of unit catching on door. Reshaped oven frame. No further issues during testing. Job complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78232
Douglas H.
Job Details: 01/28/2022
Last trip found faulty compressor. Replaced compressor. Upon testing finding got yet another bad compressor. Reordering compressor and SS parts needed(compressor, evaporator, condenser). Ordering all parts as it seems there is a restriction in the system as well. Per sb web SS parts still under limited part warranty.
We serviced a
MAYTAG WASHER
Model MHW4200BW1
Near San Antonio, TX 78247
Douglas H.
Job Details: 01/28/2022
Last trip found faulty valve causing issue. Upon arrival customer advised of a new issue. Unit would power on, accept selection and accept start but would never start, checked errors none found. Power reset unit and that resolved itself. Advised customer of this and the fix if it continues would be the electronic control. Customer wanted to just fix initial issue for now. Replaced valve assembly to resolve the original issue. Unit testing good as of now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78213
Garry
Job Details: 01/28/2022
Previous visit found dishwasher hooked up to cold water, and deposits on heating element. Replaced heating element to resolve issues, and customer has switched machine to hot water supply. Returned unit to operation and unit is testing good. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near San Antonio, TX 78230
Garry
Job Details: 01/28/2022
Tech was assigned as a helper;
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830IL00
Near San Antonio, TX 78259
Douglas H.
Job Details: 01/28/2022
Last trip found f1e1 error and lower oven not running, cause being control board. Replaced both main control boards, the one for the lower oven had definitely shorted out. And replaced the upper control as a contingency incase the lower control shorted the upper. Unit is now functioning as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Boerne, TX 78006
Richard G.
Job Details: 01/28/2022
Replaced control. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/28/2022
I uninstalled the dishwasher from the cabinet and replaced the heating element. Use S17304.
We serviced a
LG DRYER
Model DLEX7600KE
Near Boerne, TX 78006
Richard G.
Job Details: 01/28/2022
Customer complaint is that the unit is not heating and the steam is not working. Tested out heating element, found everything testing out well. When looking at new heating element, found it to be a used, dirty element. Marking as defective. Tracing the issue found a bad steam generator and harness. Quoted customer cost of repair. They will look into a new unit.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB4
Near San Antonio, TX 78224
Jay
Job Details: 01/28/2022
Replaced display screen. Unit works as intended. Unit is in factory warranty.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTSS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/28/2022
I arrived at our customers home to find that the parts were not sent from the warehouse. I have made communication with the Parts Department to locate the parts and get to me in time for a Monday appointment. I have rescheduled with our customer for Monday. I called and left a detailed voice mail at (210) 685-6543.; schdld next appmnt for 1/31 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near San Antonio, TX 78248
Shawn W.
Job Details: 01/28/2022
Our customer has a molted ice problem building up on the front. Temperatures are good in both the RC and FC. The mold heater has a resistance of 750 ohms. The motors resistance is at 2k ohms. It should be at 4.4 to 8.8 k ohms. The water valve is measuring 181 ohms and it should be at 300 ohms. This unit will need a new ice maker and a new dual water valve. I replaced the parts. Unit will now make crispers ice more efficiently.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78224
Jay
Job Details: 01/28/2022
Replaced element and wire harness. Unit working as intended.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jay
Job Details: 01/28/2022
Replaced control calibrated and ran diagnostic. Code f7e4 came back. Pulled motor assembly cover off and found scoring inside. Ordering drive assembly.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78223
Jay
Job Details: 01/28/2022
Replaced gear case. Calibrated machine. Ran diagnostic. No codes. No leaks. Working as intended.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/28/2022
Tested unit. Found unit stuck on. Found UI harness not secured to control properly. Fixed harness. No further issues during testing. Job complete.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU569XBL
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/28/2022
Reschedule for original technician.; schdld next appmnt for 2/2 WED !
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW8430DDB
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/28/2022
I replaced both the upper and lower oven RTD temperature sensors. I did not need to pull it out of the cabinet to conduct the repair. I tested both ovens and they reached temperature as designed. I calibrated the temperature back to manufacturer setting. This unit is now fully functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near San Antonio, TX 78230
Jim G.
Job Details: 01/28/2022
Replaced dispenser. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Ingleside, TX 78362
John L.
Job Details: 01/28/2022
F5E2 lid lock fault Run test on lid lock, Lock functions but will not unlock. Replaced lock with new, re-calibrated unit and tested afterwards. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW4
Near Aransas Pass, TX 78336
John L.
Job Details: 01/28/2022
Inspected unit, ran diagnostics test. Blower fan does not power on any speed. Will most likely need to replace control to resolve. Will order blower in case blower is faulty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Port Aransas, TX 78373
John L.
Job Details: 01/28/2022
Installed components, and issue has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Corpus Christi, TX 78412
Adam
Job Details: 01/28/2022
During the uninstall process of old diverter motor it was apparent That connection points for harness onto diverter motor both have serious amounts of corrosion unsure if this would affect the unit or not but I did stop in the middle of installation to discuss this with the customer giving him his options. Customer has declined any service to the unit. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Corpus Christi, TX 78413
John L.
Job Details: 01/28/2022
Inspected unit, ran diagnostics. Unit has long fill code, tested valve no issues. Drain hose set properly, tested other components. Unit has motor and gearcase issues. Spin start up motor struggling start up but eventually get to speed, gearcase is grinding. Will need to replace these to resolve.
We serviced a
MAYTAG DRYER
Model MED5500FC1
Near Corpus Christi, TX 78414
Adam
Job Details: 01/28/2022
Installed all components previous technician ordered tested unit issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Corpus Christi, TX 78412
Adam
Job Details: 01/28/2022
Inspection of unit shows both strike and good luck are broken and will need to be replaced.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Robstown, TX 78380
Adam
Job Details: 01/28/2022
Customer complaint of unit not draining. Inspection of unit shows Whoever installed the unit did not remove punch out on garbage disposal and not allowing water to pump from dishwasher. Advise customer to contact plumber or builder responsible for the installation to resolve issue.
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near Corpus Christi, TX 78413
John L.
Job Details: 01/28/2022
Inspected unit, unit has issue maintaining temperature in refrigerator section. Fridge is getting too cold and freezing items. Will need to replace temperature sensors to resolve these issues.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Victoria, TX 77904
Michael
Job Details: 01/28/2022
Installed console and control, called and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Victoria, TX 77904
Michael
Job Details: 01/28/2022
The customer said the appliance is not making the noise anymore. I checked the FC, the evaporator isnt freezing up and fan is working normal. I pulled the appliance out and and unplugged it for 60 seconds, plugged it back in compressor and condenser fan are working normal. I couldnt duplicate the issue, its possible the appliance was pushed too far back causing the fan blade to hit against the bracket shaving the bade down where it no longer is hitting the bracket. Set the appliance where it cant be pushed back, appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Victoria, TX 77901
Michael
Job Details: 01/28/2022
The appliance is making a loud humming noise, F2E1 stuck key error code, cleared error code. The gearcase needs to be replaced, the lid is also broken on the back left corner. Ordered parts and rescheduled the customer .
We serviced a
KITCHENAID ICEMAKER
Model KUID508ESS1
Near Victoria, TX 77905
Michael
Job Details: 01/28/2022
The pumps are working normal and the appliance is cycling properly. I cleaned the coil with a shop vac, the condenser fan and compressor are working properly. The appliance isnt cooling, low on Freon, sealed system issue, please reschedule with a sealed system technician, ordered the dryer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bulverde, TX 78163
Douglas H.
Job Details: 01/27/2022
Customer stated another company came out and stated issue was with compressor. Rediagosed unit to find issue is not with SS at but with control boards and thermistor.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near San Antonio, TX 78239
Garry
Job Details: 01/27/2022
Customer complaint that RC & FC too warm - ice cream melted. Arrived to find zero stored fault codes, and none at the conclusion of diagnostic testing. All thermistors and sensors testing good. Evap fan running. Frost pattern present on FC evaporator. Defrost heater testing good. Was only able to pull 0.75 amps ac from unit with compressor running. Requesting sealed system tech, as this appears as though it could be an inefficient compressor and/or restriction in the sealed system. Ordering compressor. Please schedule for soonest availability.