We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78217
S
Job Details: 04/11/2022
Upon arrival customer stated h it would make a loud squealing noise. Verified a faulty gear case. Ordering 1 W10006481 gear case to resolve issue. Requesting double labor as well. ; ordrng 1 W10006481 (Gear case)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS
Near La Vernia, TX 78121
Daniel
Job Details: 04/11/2022
Upon arrival customer stated house is about 3 years old and that all appliances should be in warranty through sears. Checked all appliance tickets and found no info on any warranty from sears. Let customer know they would have to contact sears and sears would dispatch us the ticket stating any kind of warranty that they have. Let customer know that without any warehouse info I would need to charge 1 ticket a full service call fee along with a 2nd appliance call fee for every other appliance after that. Customer stated she will contact Sears to get the new tickets dispatched to us.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near San Antonio, TX 78217
S
Job Details: 04/11/2022
Upon arrival customer stated that unit would leak when dispensing. Upon further inspection a hose was loose on the rear side. Retightened hose. Customer also stated they did not have water filter inserted which where the leak was being caused from. Reinstalled filter. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near San Antonio, TX 78218
Garry
Job Details: 04/11/2022
"Customer complaint of whites coming out of wash cycle with rust-colored stains on them. Found issue to be soils under loose washplate staining clothing. Removed washplate and cleaned inner basket, under & top sides of washplate, washplate cap, etc. and reassembled unit. Advised customer that it is possible for this to happen again, and that running a cleaning cycle on washer would be a good idea before washing more clothing in it. Also advised customer of pending gearcase failure, and customer stated she would be more inclined to replace the unit when & if faced with such a repair. Job complete, unit is good to go. No further issues at this time. Collected SC."
We serviced a
MAYTAG RANGE
Model MER6600FZ
Near San Antonio, TX 78245
Jay
Job Details: 04/11/2022
"Plugged unit in, no codes. Everything heats and maintains heat. Unit working fine just very dirty."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/11/2022
Tested unit. Back left burner not igniting. Will need new igniter and burner head. ; ordrng 1 W11435659 (Burner head) and 1 W11453940 (Igniter)
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/11/2022
"Installed new panel, door, and hinges. No further issues during testing. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 04/11/2022
Replace both brackets associated with the filter housing to resolve issues. No further issues at this point
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/11/2022
Tested unit. Not heating. Motor will run. Found bad thermal fuse. Reset fuse. Unit now working properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/11/2022
"Customer stated unit not powering on. Verified proper voltage and polarity supplied to unit, found main control sending proper dc voltage to ui, ui not responding or powering on. Ordering ui to resolve the issue. Scheduled for soonest availability pending part arrival. Advised customer of potential of part not arriving as it should and if that does happen we will reach out. ; schdld next appmnt for 4/14 THU !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78231
Jesus C.
Job Details: 04/11/2022
Door scratched. Will need new door. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78252
Jay
Job Details: 04/11/2022
Rear two elements do not work. Ordering elements and infinity switches.; ordrng 2 W11171119 (Rear element)s and 2 WP3149404 (Infinity switch)s
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78209
Garry
Job Details: 04/11/2022
"Customer complaint of washer not finishing cycle and intermittently not unlocking door. Previous tech diagnosed these issues as ACU & HMI failures. Arrived today with both parts to install, but HMI and ACU testing good at this time. Found fault codes F8E1(Valve Failure), F5E2(Lock Failure), & F5E3(Unlock Failure). Lid lock did fail on me during diagnostics cycle. Rescheduling ACU & HMI and ordering Door Latch (W11316250). Techline unavailable today during our appointment window, but I will call them during my follow-up. If ACU/HMI are needed, Ill have them with me at that time. NR attached attention note stating customer is OOW, but it appears to me that this is an in-warranty call. Confirmed with KW. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11316250 (Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Boerne, TX 78006
Douglas H.
Job Details: 04/11/2022
Last trip found issue with ui panel. Replaced ui panel to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
FRGIDAIRE DISHWASHER
Model FGID2466QF4A
Near San Antonio, TX 78233
S
Job Details: 04/11/2022
"Upon arrival the customer stopped me at the door and customer stated they wanted to know if it would a good idea to repair the unit or replace which they wanted to do. Considering the unit being 6 years old I advised the customer that it would be wise to buy a new Whirlpool dishwasher since it would come with a 1 year warranty with purchase rather than putting money into a unit that may have more underlying issues. Customer stated they would buy a new unit. Took a qp of the unit to get it on file. Putting down as courtesy call. No further issues at this point. Quoted 358.91 for sc, drain pump, and labor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FLDB00
Near Universal City, TX 78148
S
Job Details: 04/11/2022
Upon arrival switched out faulty bi-metal harness with new. Tested unit and unit functions as designed. No further issues at this point. Collected 193.64 via check for labor and part.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/11/2022
Customer stated lower rc drawer much colder than top shelf. Found cause to be damper not closing all the way and leaking air. Replaced damper to resolve the issue. Unit testing good now. No further issues at this point. Unit is under Costco additional year warranty.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78230
Jim G.
Job Details: 04/11/2022
I verified a nonfunctional motor sump assembly. ; schdld next appmnt for 4/18 MON !
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS956ESS02
Near Boerne, TX 78015
Sebastian
Job Details: 04/11/2022
"7733395604 Replace the bezel on the unit customer still describes popping noises identify the popping noise as the igniter switch is not a gas issue to proceed with repairs, troubleshooting with switches. We must remove the cooktop which would require customer to sign waiver of damages to surrounding area customer did not want to sign waiver closing out ticket reported with partner team"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jay
Job Details: 04/11/2022
Replaced drain pump. Unit working as it should.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/11/2022
Last tech found faulty ui board. Replaced ui board to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near San Antonio, TX 78209
Garry
Job Details: 04/11/2022
"Customer complaint of unit not heating. Previous visit found faulty heating element. Replaced Heating Element (WP3387747) and returned unit to operation. Dryer testing good. Job complete, unit is good to go. No further issues at this time."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near San Antonio, TX 78201
Garry
Job Details: 04/11/2022
"Customer complaint of damage to inner basket and of unit not agitating/spinning well. Found F0E5(Off-balance Load) fault code. Cleared fault code and tested unit. Motor seems weak in agitate and spin, and gearcase doesnt sound well. Resistance values of motor windings slightly out of spec. Upon visual inspection of drive assembly, slider is badly worn and covered with gear oil. Customer has opted to replace machine rather than incur parts & labor costs of repair. Job complete, no further issues at this time. Collected SC."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78203
Garry
Job Details: 04/11/2022
"Customer complaint that unit will not progress through wash cycle. Arrived to find unit unplugged from power receptacle. Plugged unit in after verifying good power supply at wall receptacle and unit automatically started draining. Found fault codes F8E1(No Fill/Long Fill), F3E1(Pressure System Fault), & F1E1(ACU Fault). As per WP prescriptive testing in tech sheet, ACU is bad. Only received 0.64vdc at J-12 pins 1&4, with and without shifter harness connected. Also see worn Cam & Drive Belt. Ordering ACU(W11170319), Drive Belt(WPW10006384), Shift Actuator(W10913953) and rescheduling Inlet Valve, Splutch Assembly, and Lid Lock Assembly in case they are determined to be needed once ACU has been replaced. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11170319 (Electronic Control) and 1 WPW10006384 (Drive Belt) and 1 W10913953 (Shift Actuator)"
We serviced a
KENMORE REFRIGERATOR
Model 795.72483.410
Near La Vernia, TX 78121
Daniel
Job Details: 04/11/2022
Upon arrival customer stated house is about 3 years old and that all appliances should be in warranty through sears. Checked all appliance tickets and found no info on any warranty from sears. Let customer know they would have to contact sears and sears would dispatch us the ticket stating any kind of warranty that they have. Let customer know that without any warehouse info I would need to charge 1 ticket a full service call fee along with a 2nd appliance call fee for every other appliance after that. Customer stated she will contact Sears to get the new tickets dispatched to us.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV01
Near Boerne, TX 78006
Drew
Job Details: 04/11/2022
"Upon arrival found unit melting ice and contents of freezer. Fans working, but compressor not turning on. Continued to hear clicks from unit indicating bad start device/capacitor. Explained situation to customer and customer decided to do repair himself. No further issues at this point. Collected Psc"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS03
Near Boerne, TX 78006
Drew
Job Details: 04/11/2022
Replaced optics and ice maker per tech line. Still cant get ice maker to have voltage. Per tech line unit has a internal wire issue thats non repairable. No further issues at this point
We serviced a
WHIRLPOOL DRYER
Model MEDB880BW0
Near San Antonio, TX 78244
Chris S.
Job Details: 04/11/2022
Called customer to let them know I have to reschedule due to being sick.; schdld next appmnt for 4/12 TUE !
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HB01
Near Boerne, TX 78006
Drew
Job Details: 04/11/2022
"Replaced broken parts, reservoir pan and pump to resolve issues. No further issues at this point"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Helotes, TX 78023
Drew
Job Details: 04/11/2022
"Replaced ice maker due to faulty thermistor, put unit into diagnostics no error codes on ice maker present as last time it was e5. No further issues at this point"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78242
Jay
Job Details: 04/11/2022
Replaced icemaker. Cleared ice buildup on inlet hose. Unit working.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78266
Douglas H.
Job Details: 04/11/2022
"Upon arrival met customer at the door, advised of sc and would give a quote depending on findings. Customer stated was told by KA that the unit is under warranty, advised we werent informed of this and sb web shows unit as a whole is oow (SS p&l under limited warranty). Customer gave me a description of the issue and I explained whatever is causing the issue, it is not under any warranty. Gave customer total quote of 579.09 for the all costs(sc, p&l tier 3 plus 30 for defrost) for the parts I believe to be causing the issue without entering home to diagnose unit. Customer wanted to contact kitchen aid to talk to them about getting it covered. Customer began phone while standing at the door. Customer came back to the door and said still waiting for them to answer, at this point was around 20 minutes. Customer stated didnt want to make me wait any longer. Advised if they cover it to let us know and if they dont and wants us to proceed with repair to call and let us know."
We serviced a
KENMORE OVEN ELECTRIC (D
Model 790.48453411
Near La Vernia, TX 78121
Daniel
Job Details: 04/11/2022
Upon arrival customer stated house is about 3 years old and that all appliances should be in warranty through sears. Checked all appliance tickets and found no info on any warranty from sears. Let customer know they would have to contact sears and sears would dispatch us the ticket stating any kind of warranty that they have. Let customer know that without any warehouse info I would need to charge 1 ticket a full service call fee along with a 2nd appliance call fee for every other appliance after that. Customer stated she will contact Sears to get the new tickets dispatched to us.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78266
Douglas H.
Job Details: 04/11/2022
Customer stated unit not dispensing ice. Found cause to be ice bin gear slipped out of place and the spindle is damaged. Ordering ice bin to resolve the issue. Per sb web unit under Costco 1yr additional warranty. Scheduled for soonest customer availability. ; ordrng 1 W11185686 (Ice bin)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Converse, TX 78109
Daniel
Job Details: 04/11/2022
Customer reported range not going over 100 degrees in preheat. Upon arrival found oven light would never turn off. Found that on preheat unit would heat up but on control end would never surpass the 100 degree mark. Looks like a control issue. Control had already been ordered. Ordering oven sensor and door latch just in case. Will return when parts are available to repair. ; ordrng 1 W10833885 (Oven sensor) and 1 WP9761013 (Door latch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Converse, TX 78109
Daniel
Job Details: 04/11/2022
Customer reported dishwasher not drying properly. Upon arrival noticed rinse aid was completely empty and had never been filled. Checked for error codes found none. Tested unit In diagnostic mode and unit functioned as designed and heating element kicked on as needed. Let customer know plastics would be more wet then glass/porcelain dishes. Also let customer know that rinse aid is needed so that unit could give the best dry possible. Also recommended customer let water run till hot before starting up dishwasher. Customer stated on past units that unit did not need rinse aid for dishes to dry completely. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Garry
Job Details: 04/11/2022
"Customer complaint of unit not dispensing cubed ice. Previous tech found faulty solenoid. Found harness supplying power to solenoid disconnected. Verified 120vac to solenoid harness when ice paddle pressed. Voltage supply hood. Reconnected harness and adjusted ice bucket. Unit is now dispensing crushed and cubed ice successfully. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78221
Jay
Job Details: 04/11/2022
Freezer door is hard to close due to unit being unleveled. When you go to raise leveling wheel the wheel assembly bows in. Called tech-line and was recommended install floor shims.Floor shim 4387828aSR 7733392093; ordrng 6 4387828A (Shim)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near San Antonio, TX 78210
Daniel
Job Details: 04/11/2022
Returned with parts to repair. Replaced auger motor and tested unit. Unit now functioning as designed and dispensing ice as it should.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Boerne, TX 78015
Sebastian
Job Details: 04/11/2022
7733393310 With Tech Line I measured the frame at the bottom and indicated that the front end is definitely wider than the back end pictures attached with measurements indicating the unit was damaged at the frame customer to contact customer service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Converse, TX 78109
Chris S.
Job Details: 04/11/2022
Call customer to let them know I have to reschedule due to me not feeling good I was able to talk to customer customer is OK with rescheduling.; schdld next appmnt for 4/19 TUE !
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near Schertz, TX 78154
Daniel
Job Details: 04/11/2022
Helper unavailable for appointment today. Called customer to let her know we would have to reschedule. Customer asked for Friday 4-15-22 earliest apt If possible. Spoke to DB and she was going to put in a special request to give customer earliest apt available. Not guaranteed but most probable. Rescheduling customer for 4-15-22 ; schdld next appmnt for 4/15 FRI !
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Malvern, AR 72104
Blake D.
Job Details: 04/11/2022
"Replaced motor and blower wheel, tested unit no longer sounds like metal scarping, unit operation checks okay"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Benton, AR 72015
Micheal
Job Details: 04/11/2022
Unit has dumped a few cubes but are small. Could not get icemaker to manually cycle. Replaced icemaker again with truck stock W10882923. Unit immediately called for water.; used 1 W10882923 (Icemaker) from stock
We serviced a
KITCHENAID ICEMAKER
Model KUIX305ESS1
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/11/2022
"Inspected unit for making to much ice, tested resistance on bin thermistor, found 0 resistance, replaced bin thermistor, after turning on ice machine unit stopped trying to make ice, unit operation checks okay ; used 1 wpw10511923 (Bin thermistor) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Conway, AR 72034
Jeff N.
Job Details: 04/11/2022
Customer is getting unit replaced.
We serviced a
WHIRLPOOL DRYER
Model WGD8200YW0
Near Little Rock, AR 72204
Micheal
Job Details: 04/11/2022
Replaced worn idler arm with pulley due to loud scrapping sound. Tested unit and found operation normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alice, TX 78332
Adam
Job Details: 04/11/2022
Customer complaint of water leaking from washer but only in bulky or deep water wash loads. Inspection of unit shows error code for over suds. Based on customers complaint I fill the tub halfway with water and started to drain. Turns out downstream where tub is set to drain cannot handle large amount of water volume and is overfilling back into the home. Advised customer to contact plumber to resolve issue
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Little Rock, AR 72204
Micheal
Job Details: 04/11/2022
"Replaced failed main control due to no power to unit, ran diagnostics and calibration and tested, operation normal"
We serviced a
WHIRLPOOL DISPOSAL
Model BADGER
Near Robstown, TX 78380
Adam
Job Details: 04/11/2022
Customer complaint of garbage disposal not working. Arriving at home and inspecting Unit shows product is not a whirlpool manufacture brand. Advise customer to contact the builder to resolve the issue. Issue resolved
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Little Rock, AR 72204
Micheal
Job Details: 04/11/2022
Replaced failed door switch due to lever breaking off. Collected $121.47 by cash. Tested normal
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Corpus Christi, TX 78410
Adam
Job Details: 04/11/2022
Customer complaint of unit stopped cooling. Inspection of unit shows back Wall of the freezer compartment shows signs of melting. Further inspection shows Compressor will not turn on even though the compressor fan is running control inside a fridge compartment not responding heating element and freezer wall has blown out and caused some burn damage also evaporator fan not responding. Tried to call tech line for some troubleshooting but they were down today for some kind of maintenance/training. Rescheduling job for myself April 12; schdld next appmnt for 4/12 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Greenbrier, AR 72058
Jeff N.
Job Details: 04/11/2022
"Replaced gearcase, outer tub, clutch due to leaking from middle of unit. Recalibrate checks good. Customer will re install.; dspstn on spec-tagged invntry: 1 W10721967 CAM 1 W11239857 BELT , and 1 W11454372 GEARCASE"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Corpus Christi, TX 78410
Adam
Job Details: 04/11/2022
Builder complaint of microwave outer case severely dented. Inspection of unit shows top right hand corner of microwave case has large dent/crease. Will need to replace cabinet to resolve issue. Job will require a second technician in order to remove microwave from cabinetry. Job will require double count for labor; ordrng 1 W11446916 (Outer case)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/11/2022
"Inspected unit for off balance, ran diagnostic found error f0e9, f0e5, ran high speed spin found no shaking or out of balance with a queen size sheet I ran diagnostic and when it got to spin cycle unit did not shake out of place, with the sheet now wet I ran high speed spin test unit stayed in one spot did not move , unit runs as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Corpus Christi, TX 78410
John L.
Job Details: 04/11/2022
"Installed control, and thermostat ran diagnostics test. Issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Little Rock, AR 72223
Micheal
Job Details: 04/11/2022
Not cooling correctly. Performed temp test found 51? in fresh food side and 49? in freezer. Unit pulling..03 amps at compressor. Possible leak or inefficient compressor. Collected $118.81 by cc 3849
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Corpus Christi, TX 78414
Adam
Job Details: 04/11/2022
Customer complaint of unit always showing check vent even though venting is clean properly was well as having to run repeated cycles in order to dry clothes. Inspection of unit shows error code for stuck button. Also noticed that unit is venting vertically through the home in excess of 20 feet before exhaust is free and. Unit is receiving proper voltage and correct temperatures unfortunately because of the way the exhaust is set up its almost likely be an ongoing problem for the customer. If I ask customer to contact chimney sweep or plumber to clear exhaust. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/11/2022
"Inspected unit for lid latch not staying on,found brezel lid latch to be damaged, causing the lid lock to fall out of place and being damaged, diagnosed to need latch and brezel lid latch ; ordrng 1 W11559688 (Brezel lid lock) and 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Corpus Christi, TX 78411
John L.
Job Details: 04/11/2022
"Inspected unit, found panel and control out on unit. Parts received for washer this is a dryer, and will require same components that were ordered except for a dryer.; ordrng 1 W11164032 (Panel) and 1 W11496630 (Control)"
We serviced a
MAYTAG LAUNDRY
Model MHW6000XW
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 04/11/2022
"Inspected unit for not advancing to spin, ran diagnostic f8e3 f8e1, f9e1, f5e2, when running diagnostic the valve would stay open and on c06 would just run and did not shut off, diagnosed to need valve WPW10289387 (103.55) customer wants to replace bellow W11106747 ($175.88) labor ($120.00) sc($109.00) customer paid part and sc, using card ending in 9556 customer will pay labor on return ($120.00) ; ordrng 1 WPW10289387 (Valve) and 1 W11106747 (Bellow)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Corpus Christi, TX 78414
Adam
Job Details: 04/11/2022
Customer complaint of unit shaking during wash also walking out of place and stopping mid cycle with error code off-balance load. Manually testing unit results in quite a bit of shaking and no error code. Testing suspension shows it is slightly bouncier than should be. Replace suspension calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS2
Near Hot Springs, AR 71909
Blake D.
Job Details: 04/11/2022
"Inspected unit for noise during pre heat, found the convect fan was hitting against the cover, even after readjusting the fan cover the fan would still hit against the cover, diagnosed to need convection fan assembly; ordrng 1 W11414552 (Convection fan assembly)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Corpus Christi, TX 78413
Adam
Job Details: 04/11/2022
Customer complaint of unit sometimes leaking Im sure is to which cycle leaking is happening also customer states caulking noise during agitation as well as a complaint of agitator eating garments or specifically bedsheets. There is a previous visit on this unit in regards to bedsheets being stuck under wash plate and issue was resolved. I did advise customer however that is very important to select proper cycles when washing certain thingsSuch as bedsheets to avoid any of these issues. Clunking customers complaining about his normal noise for agitator to spin stop then spin back the other way and stop no strange or abnormal function there. Main concern is water leaking during operation inspection of unit shows error code for Locked rotor mainly testing both agitate and spin show motor and shift working as designed no issue but there does appear to be some kind of cracking inside water housing. Replace housing to resolve issue; rqstng P&A on 1 W11096285 (housing) and 1 W10601845 (bezel)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Alexander, AR 72002
Blake D.
Job Details: 04/11/2022
"Replaced control and FIACA, unit does not come on and unable to enter in diagnostic, called tech line spoke with Ed (773393553) had me plug in the old FIACA the power failure came on but unable to turn the unit off or enter diagnostic, had me check dcv got 12.95 dcv j11-1 and j11-4, had me disconnected everything but power and FIACA, FIACA still did not come on, tech line want me to order both the FIACA and control again, on return replace FIACA first make sure the board is in and try to enter diagnostic to confirm if the model number matches, if the unit does then replace control after, needs to be after 3 pm; ordrng 1 W11543998 (Control) and 1 W11478523 (Fiaca)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS
Near Corpus Christi, TX 78413
John L.
Job Details: 04/11/2022
"Checked pressures on unit, unit pressures low. Negative 20 on low side 50 lbs on high, leak is cause of loss of refrigerant. Checked rear welds for any signs of dye, no leaks at rear. Checked for leaks in fridge evaporator, no leaks found. Checked for leaks on freezer evaporator, found leak. Evaporator that was installed popped a leak at bent, not on welds. Will need to replace evaporator to resolve issue.; ordrng 1 W10248589 (evaporator)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Bryant, AR 72022
Blake D.
Job Details: 04/11/2022
"Inspected unit for noise during cycle, customer showed me a video, found blower wheel to be damaged, replaced blower tested unit no longer makes a noise while turning the drum, unit operation checks okay ; used 1 Wp697772 (Blower wheel) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Corpus Christi, TX 78414
John L.
Job Details: 04/11/2022
"Installed evaporator fan, secured all wiring from harness. Issue on unit resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Alexander, AR 72002
Micheal
Job Details: 04/11/2022
Inspected unit and found stripped yoke on auger motor. Ordered yoke.; ordrng 1 WP63052-2 (Yoke)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Bishop, TX 78343
Adam
Job Details: 04/11/2022
Customer complaint of oven not working. Inspection of unit shows control board nonresponsive seems to be getting power but not showing a display. Replace harness and control board to resolve issue; rqstng P&A on 1 W11342871 (Control) and 1 W11134841 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Bryant, AR 72022
Micheal
Job Details: 04/11/2022
"Inspected unit and found both icemakers working normal, both bins are full. Customer has never changed filter and unit is 14 months old. Ran water through the door and flow was erratic and slow due to low flow due to needing a filter. Operation normal."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Victoria, TX 77901
Michael
Job Details: 04/11/2022
"The ovens burner is igniting properly and staying lit but the glow on the ignitor continues to stay on and not shut off. I called tech line to see if this is normal, I thought it should shut off. I spoke with Bruce SR7733401596, he said this is normal, until it reaches temperature. I told him it took 20 minutes to get to 220 degrees, not normal, looks like not enough gas flow going through the burner. He said if the amps at the ignitor and sensor are good its possibly the gas flow, sensor and ignitor are good. When it finally reached temperature, I raised the temperature at the display, it wouldnt reignite, top burners are working normal. Ordered the control, regulator and temperature sensor, amps were fluctuating and rescheduled the customer ; ordrng 1 W11126814 (Control) and 1 W10633327 (Regulator) and 1 WPW10181986 (Sensor), states that autho needed"
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Corpus Christi, TX 78412
John L.
Job Details: 04/11/2022
"Inspected unit ran diagnostics, found inlet valve to be issue. Not dispensing water properly, will need to replace to resolve .127 valve130 labor; ordrng 1 W10897719 (valve)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bloomington, TX 77951
Michael
Job Details: 04/11/2022
The customer thought it was under the 10 year warranty for the motor drive and basket. I explained to the customers she is still responsible for the SCF and labor if thats the issue. She didnt want to spend the money on it.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Port Lavaca, TX 77979
Michael
Job Details: 04/11/2022
"Installed, 4 elements, switches and control. The appliance and oven are working normal."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Corpus Christi, TX 78418
John L.
Job Details: 04/11/2022
"51Inspected unit, found issue with strike latch. Latch was bent not allowing for door to shut and secure. Straightened out latch and ran diagnostics mode, received one code F5E1 door switch open. No other codes pulled, unit ran though diagnostics mode without issue. Tested on a normal cycle to verify function , unit running as designed. Issue has been resolved."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Port O'Connor, TX 77982
Michael
Job Details: 04/11/2022
"I called and spoke with Lance. He is telling me it is out of his hands, although he is the builder. I asked him if he had proof of installation or a purchase date so the repair could be made. He said hes not sure who called us other than he reported it of having dents to the installer. He would not cooperate with me, I am completing the job."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/11/2022
New issue. After repair done on job 100606 found unit squeaking during spin. Replaced cam and belt from stock to resolve the squeaking issue. Unit performing as designed now with normal noise. Used W11239857 belt and W10721967 cam from truck stock.; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock
We serviced a
KITCHENAID RANGE
Model KSIB900ESS0
Near Corpus Christi, TX 78418
John L.
Job Details: 04/11/2022
"Installed components, hot plate and feet. Issue still occurs, issue may be with module will replace to resolve.; ordrng 1 W10808070 (display) and 1 W10873520 (Module)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78228
Garry
Job Details: 04/11/2022
Customer complaint of loud noise during spin cycle. Found stored fault codes F2E1(Stuck Key), F7E1(Basket Speed), & F0E2(Over Suds). Found badly worn cam, belt, and that washplate was fused to drive shaft. Customer was under the impression that the failure would be covered under 10-yr limited parts warranty and was not pleased with the idea of investing several hundred dollars in repairing the unit. Customer has opted to replace machine. Job complete, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Port Lavaca, TX 77979
Michael
Job Details: 04/11/2022
"Removed the back panel in the FC, found the brown wire to the heater had pulled out of the connector; put it back in place, heater is good, plugged it back in, I went ahead and install new thermistor. Plugged the appliance in, it has a good frost pattern, the evaporator fan and appliance are working normal"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78232
S
Job Details: 04/11/2022
Upon arrival customer stated unit would seem to have a low knocking sound when the unit would slow down after spinning. Tested unit Ians found that unit functions as designed. No error codes found either. Explained use and care to customer. Explained that the unit makes a low knocking when slowing down to stop. Verified with Sebastian that the unit functions as designed. Customer is content with diagnosis and explanation of unit. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Port Lavaca, TX 77979
Michael
Job Details: 04/11/2022
"The customer said the appliance wouldnt do anything. I removed the front panel and checked all the connections, all is in good condition. I turned the breaker on, no error codes, ran a diagnostics test, completed with no issues or error codes. Elevated the drain hose and zip tied it, the appliance is working normal"
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78256
Drew
Job Details: 04/11/2022
Upon arrival called tech line recirculation sr#7733400753 from Ed. Walked through all wiring p, checked out good. Put unit into diagnostics and reset the unit. Unit is not functioning properly. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Inez, TX 77968
Michael
Job Details: 04/11/2022
"Installed new belt, the appliance is no longer making a screeching noise, the appliance is working normal"
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78250
Sebastian
Job Details: 04/11/2022
Customers concern with the unit is that they have a long dry times and have to run the unit several times to get any other clothes to dry found that the venting going outside hes pulling it up which is collecting water found evidence of wet lint and a heavy blockage in the venting venting is also a accordion style foil vent meant for temporary use which can be a fire hazard customer has had Best Buy do the full install customer to reach out to Best Buy to address a venting left patriot vent cleaner information with customer. Unit has a good supply of 240 and all functions are working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78109
Garry
Job Details: 04/11/2022
Customer complaint of refrigerator not cooling. Arrived to find RC at 55F and FC at 28F. Evaporator cover frosted over from top to bottom. In Service Diagnostics, I found Defrost Sensor to be open. Ordering Evaporator Harness (W11405276) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11405276 (Evaporator Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78232
S
Job Details: 04/11/2022
Upon arrival customer stated that the unit would send crushed out of dispenser every now and then. Verified that the bin dispenser was crushing ice in the bin due to being too full with ice. Advised customer to dump out ice from bin about once a month to resolve issue. Issue with gasket is that a small flap on the gasket was slightly torn. Advised customer the flap would not effect performance of the unit. Last issue was the metal strip on the gallon bucket would pop out after week or two. Customer asked if we could replace the bucket. Advised customer that Whirlpool considers the gallon bucket to be considered as cosmetic and cosmetic is only covered for the first 30 days. Customer states they will super glue the strip of metal to the bin. Explained care and use to customer before departure. No further issues at this point. Unit functions as designed.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78259
Chris S.
Job Details: 04/11/2022
Called customer to let them know Im going to have to reschedule appointment due to not feeling good didnt get to speak to customer left voicemail letting him know the situation.; schdld next appmnt for 4/19 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78230
S
Job Details: 04/11/2022
Upon arrival customer stated unit still leaked from the corner but several days after use. Verified a cracked tub. Ordering the tub and drain filter to resolve issue. ; ordrng 1 W10238320 (Tub) and 1 W10215093 (Drain pump filter), states that autho needed
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near San Antonio, TX 78249
Jim G.
Job Details: 04/11/2022
I verified adjusters are I fact needed. It appears the parts are covered by the extended warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near San Antonio, TX 78258
Jim G.
Job Details: 04/11/2022
I verified a stripped shaft and possible damage to the motor. ; ordrng 1 WP2318082 (Shaft) and 1 W10822635 (Ice motor)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78210
Jay
Job Details: 04/11/2022
Replaced drive motor as well as blower wheel. Unit working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHW06
Near San Antonio, TX 78216
S
Job Details: 04/11/2022
Upon arrival defrosted the entire unit. Replaced bi metal and thermistor. I have no cell or service for the iPad at the airport. Could not call tech line for assistance on the u it but I found that the reason for the frost build up is that the heater/defroster is faulty. Ordering 1 W11400747 to resolve issue. ; ordrng 1 W11400747 (Heater/Defroster)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Floresville, TX 78114
Daniel
Job Details: 04/11/2022
Customer reported console/control not working correctly. Console/control will shut off randomly mid use and customer will have to unplug and re plug unit to get unit to work again. Customer stated she had had this issue since day 1. Console has already been replaced twice and ACU once. Called techline had me run multiple tests. Found error code F6E4 which is faulty connection between console and ACU. While talking to techline the call was lost and when trying to call back to techline it said that techline will be unavailable due to training purposes. Since last visit was within 90 days no service call was charged since it was the same issue. Ordering ACU and console. Customer is requesting for Douglas Hebert on next visit. ; ordrng 1 W11261167 (Control board)
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHG2250TS0
Near Selma, TX 78154
Chris S.
Job Details: 04/11/2022
Call customer to let them know not feeling good and having to reschedule then I get to speak to customer but left voicemail letting them know the situation; schdld next appmnt for 4/19 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78250
Sebastian
Job Details: 04/11/2022
Found that the UI in the pantry is full of water customer would need to have the UI replaced along with the actual door as there is heavy corrosion whole unit will need to come apart. customer to go ahead and move onto new unit for the time being we have disabled the UI which should resolve the lighting and cooling issues.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near San Antonio, TX 78254
Sebastian
Job Details: 04/11/2022
Determine that the spark DSI module is the issue as we changed out the igniter igniter is not producing any spark whatsoever even with the new igniter spark DSI has proper power going to it ordering spark module; ordrng 1 W11162730 (Spark module)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78218
Garry
Job Details: 04/11/2022
Customer complaint of leaking under DW. Arrived to find outdated element installed with significant deterioration of bushings. Replaced Element (W11537778) as per Service Pointer W11540964/SP S17304. Returned unit to operation and tested for leaks. No stored fault codes at the time of my departure. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Boerne, TX 78015
Drew
Job Details: 04/11/2022
Upon arrival found rr burner not giving enough gas. Ordering caps, heads, orifice holder, orifice, and valve to resolve issues.; ordrng 1 W10833886 (cap-burner) and 1 WP8286813 (burnr-head) and 1 W10594399 (holder-orf) and 1 W10791082 (spud-orfce) and 1 W10597156 (valve-gas)