We serviced a
KENMORE DRYER
Model 110.6120201
Near San Antonio, TX 78259
Chris S.
Job Details: 02/08/2022
This was stated the dryer was not working. Found issue to be power cord is not making a contact in wall plug fixed issue also breaker was tripped.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Boerne, TX 78006
Drew
Job Details: 02/08/2022
Didnt receive parts. Rack adjusters and stoppers needed. Tracks are not needed. Rescheduling ; schdld next appmnt for 2/23 WED AM
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near San Antonio, TX 78260
Jim G.
Job Details: 02/08/2022
Replaced thermistor. Issue is resolved thawed unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/08/2022
Our customer was having a problem with the unit not draining. They have only used the dishwasher once since purchasing the home. I removed the drain hose to check that the drain plug was knocked out by the installers. It was. I noticed excessive food build up in the garbage disposal. I ran the garbage disposal and cleared it out by running hot water. I looped up the drain hose with a zip tie WPW10339879. I hit cancel and the build up water and backed up garbage disposal water drained. I ran diagnostics and received no errors. I ran a normal load and this unit is now filling, washing and draining. I went over care and use with our customer which included garbage disposal, filter, filled up rinse aid and went over detergents. This unit is fully functional.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
SAMSUNG WASHER
Model WA45M7050AWA4
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/08/2022
Tested unit. UB error codes. Will replace suspension rods.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DP02
Near Boerne, TX 78006
Drew
Job Details: 02/08/2022
Replace acu, needs console due to key issue.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/08/2022
Error Code F3E2 Inlet Water Temperature Fault and F2E1 UI Stuck Button. Our customer is having a problem with the clean washer cycle shutting down and not finishing. I found that the hot water solenoid on the dual water valve has failed as well as the oxi clean valve. The valve will need to be replaced. The washer needs hot water to finish the cycle. I replaced the water valve, tested, showed our customer and ran a clean washer cycle. This unit is now fully functional.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near San Antonio, TX 78205
Chris S.
Job Details: 02/08/2022
Customer stated the washer was making A really loud noise. Found it shouldnt be bad drive full assembly. Ordering drive pulley assembly to fix issue.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Converse, TX 78109
Daniel
Job Details: 02/08/2022
Customer reported light under microwave not working. After inspection found burnt out bulb. Installed new bulb. Unit now functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Castroville, TX 78009
Jay
Job Details: 02/08/2022
Replaced led board still no lights. Replaced pod and lights work.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near San Antonio, TX 78249
Jim G.
Job Details: 02/08/2022
Customer indicated that the plastic film around the UI must be removed, door squeaks, the drawers are stiff, the dispenser is allowing crushed ice on the wrong setting. An ice door assembly is needed.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU569XBL
Near San Antonio, TX 78258
Sebastian
Job Details: 02/08/2022
Ended up receiving the wrong module ordering the other module.
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model CDKEBC107KSS04
Near Boerne, TX 78006
Douglas H.
Job Details: 02/08/2022
Customer stated unit stopped heating after a self clean. Found issue to be faulty thermal cutoff fuse. Replaced thermal cutoff fuse to resolve the issue. Unit functioning as designed now. No further issues at.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jay
Job Details: 02/08/2022
Replaced drive assembly. Ram diagnostic cycle. No fault codes. Unit is spinning and working as it should.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/08/2022
The front left burner is out of specifications. On resistance measurement I received open line. This will need t be replaced. Part was already ordered by parts department.; schdld next appmnt for 2/17 THU !
We serviced a
SAMSUNG DRYER
Model DVE45N5300V/A3
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/08/2022
Tested unit. Found water leak from mist valve. Fixed valve. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near San Antonio, TX 78261
Chris S.
Job Details: 02/08/2022
Were still in the dryer with start up and after five min shut off found issue to be faulty moisture sensor. Ordering moisture sensor.
We serviced a
MAYTAG DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Chris S.
Job Details: 02/08/2022
And then still waiting on heating element to come in for a recall per whirlpool.; O-emld tckt
We serviced a
FRGIDAIRE REFRIGERATOR
Model n/a
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 02/08/2022
Found the rack kit to be broken. Ordering cross bar, pinion cover, pinion , and pinion idler .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near San Antonio, TX 78217
Chris S.
Job Details: 02/08/2022
Customer stated that dispenser was not working. Found it should be faulty dispenser door not opening up at all rescheduling parts in another text bin.; schdld next appmnt for 2/11 FRI !
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Boerne, TX 78015
Drew
Job Details: 02/08/2022
Replaced both valves as the unit is having a water dispensing issue. Controls are need as unit isnt completing the cycle.
We serviced a
KITCHENAID DISPOSAL
Model KCDI075B0
Near Boerne, TX 78006
Drew
Job Details: 02/08/2022
Called tech line spoke with Bruce received sr#7732918615. We found the unit to be rusted internally and did not function. Ordering complete disposal assembly to resolve issues per tech line.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/08/2022
Error code F0E7. This fabric softener dispenser is not designed well and requires either diluting the softener with water or switching to a less thick softener.I update the status with Whirlpool Tech Line but our customer said that her problem is with the load and go. SR# 7732486620. I found that our customer did not have a hard copy owners manual so was not familiar with the the concentration setting on the load and go. The concentration setting was set at 2x. The concentration level of the detergent is 1.28 but listed as high concentration. I secured the drain hose with a zip tie WPW10339879 I reset the concentration and emailed our customer the owners manual so they can learn how to use the washer as designed.This unit is fully functional now.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Universal City, TX 78148
Daniel
Job Details: 02/08/2022
Arrived at customers house to replace recalled part. Replaced heating element assembly. Tested unit. Unit functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Boerne, TX 78006
Drew
Job Details: 02/08/2022
Didnt receive parts. Rack adjusters and stoppers needed. Tracks are not needed. Rescheduling ; schdld next appmnt for 2/23 WED AM
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78227
Jay
Job Details: 02/08/2022
With old thermostat it would run and not heat. With new thermostat installed it flips the breaker as soon as it powers on. Ordering new one.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/08/2022
Our customer was having a problem with the unit not draining. They have only used the dishwasher once since purchasing the home. I removed the drain hose to check that the drain plug was knocked out by the installers. It was. I noticed excessive food build up in the garbage disposal. I ran the garbage disposal and cleared it out by running hot water. I looped up the drain hose with a zip tie WPW10339879. I hit cancel and the build up water and backed up garbage disposal water drained. I ran diagnostics and received no errors. I ran a normal load and this unit is now filling, washing and draining. I went over care and use with our customer which included garbage disposal, filter, filled up rinse aid and went over detergents. This unit is fully functional.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
LG REFRIGERATOR
Model LMXC23796D
Near Comfort, TX 78013
Douglas H.
Job Details: 02/08/2022
Last trip found faulty ice maker fan causing the issue. Customer wanted entire Evap cover assembly replaced. Replaced Evap cover or grille assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DP02
Near Boerne, TX 78006
Drew
Job Details: 02/08/2022
Replace acu, needs console due to key issue.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Boerne, TX 78006
Douglas H.
Job Details: 02/08/2022
Last trip found faulty recirculating pump with sensor and unit needed dire cleaning. Replaced recirculating pump to resolve the issue. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near San Antonio, TX 78205
Chris S.
Job Details: 02/08/2022
Customer stated the washer was making A really loud noise. Found it shouldnt be bad drive full assembly. Ordering drive pulley assembly to fix issue.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 02/08/2022
Customer stated unit trips breaker during heavy load during spin. Tested unit while checking amps. Found amps fluctuate drastically but never went close to the breaker threshold. Ordering motor and control due to drastic fluctuations.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Castroville, TX 78009
Jay
Job Details: 02/08/2022
Replaced led board still no lights. Replaced pod and lights work.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78212
Sebastian
Job Details: 02/08/2022
Changed out evaporator cover applied new foam gasket in around evaporator cannot replicate the noise when pushing around on unit good to go
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU569XBL
Near San Antonio, TX 78258
Sebastian
Job Details: 02/08/2022
Ended up receiving the wrong module ordering the other module.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Sebastian
Job Details: 02/08/2022
Customer has been waiting over three months for the door and over half a year with the unit not operating to spec. According to the history it looks like the evaporator in the refrigerator side has been a dress but the freezer side evaporator is frozen over looks like you are has been changed out ordering parts again so that I may do the circuit for the freezer which includes the bimetal thermistor heating element just in case and the main control customer still waiting on door very possible that door is needed to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jay
Job Details: 02/08/2022
Replaced drive assembly. Ram diagnostic cycle. No fault codes. Unit is spinning and working as it should.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near San Antonio, TX 78201
Sebastian
Job Details: 02/08/2022
Ordering console.
We serviced a
SAMSUNG DRYER
Model DVE45N5300V/A3
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/08/2022
Tested unit. Found water leak from mist valve. Fixed valve. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78240
Drew
Job Details: 02/08/2022
Replaced evaporator motor. After replacing unit delayed and didnt kick back on, went through individual tests to verify everything on the unit was functioning as designed. Unplugged unit for 10 min and powered it back up, reset was needed. Unit functioning as designed. Inside of fridge was 78, the air blowing in within 2 minutes was blowing at 42. No further issues at this point
We serviced a
MAYTAG DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Chris S.
Job Details: 02/08/2022
And then still waiting on heating element to come in for a recall per whirlpool.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Douglas H.
Job Details: 02/08/2022
Contacted customer to advise needed to reschedule due to not having the proper refrigerant (R600a) as I ran out last month. Advised customer we will contact once we have refrigerant in. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near San Antonio, TX 78217
Chris S.
Job Details: 02/08/2022
Customer stated that dispenser was not working. Found it should be faulty dispenser door not opening up at all rescheduling parts in another text bin.; schdld next appmnt for 2/11 FRI !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Converse, TX 78109
Chris S.
Job Details: 02/08/2022
Replaced motor subtest a unit and still not getting proper function on dishwasher ordered control board in another motor sump to fix issue motor sump is able to come in quickly control board is out of stock.
We serviced a
KITCHENAID DISPOSAL
Model KCDI075B0
Near Boerne, TX 78006
Drew
Job Details: 02/08/2022
Called tech line spoke with Bruce received sr#7732918615. We found the unit to be rusted internally and did not function. Ordering complete disposal assembly to resolve issues per tech line.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Universal City, TX 78148
Daniel
Job Details: 02/08/2022
Arrived at customers house to replace recalled part. Replaced heating element assembly. Tested unit. Unit functioning as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78227
Jay
Job Details: 02/08/2022
With old thermostat it would run and not heat. With new thermostat installed it flips the breaker as soon as it powers on. Ordering new one.
We serviced a
LG REFRIGERATOR
Model LMXC23796D
Near Comfort, TX 78013
Douglas H.
Job Details: 02/08/2022
Last trip found faulty ice maker fan causing the issue. Customer wanted entire Evap cover assembly replaced. Replaced Evap cover or grille assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Boerne, TX 78006
Douglas H.
Job Details: 02/08/2022
Last trip found faulty recirculating pump with sensor and unit needed dire cleaning. Replaced recirculating pump to resolve the issue. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 02/08/2022
Customer stated unit trips breaker during heavy load during spin. Tested unit while checking amps. Found amps fluctuate drastically but never went close to the breaker threshold. Ordering motor and control due to drastic fluctuations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78212
Sebastian
Job Details: 02/08/2022
Changed out evaporator cover applied new foam gasket in around evaporator cannot replicate the noise when pushing around on unit good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Sebastian
Job Details: 02/08/2022
Customer has been waiting over three months for the door and over half a year with the unit not operating to spec. According to the history it looks like the evaporator in the refrigerator side has been a dress but the freezer side evaporator is frozen over looks like you are has been changed out ordering parts again so that I may do the circuit for the freezer which includes the bimetal thermistor heating element just in case and the main control customer still waiting on door very possible that door is needed to resolve this issue.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near San Antonio, TX 78201
Sebastian
Job Details: 02/08/2022
Ordering console.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78240
Drew
Job Details: 02/08/2022
Replaced evaporator motor. After replacing unit delayed and didnt kick back on, went through individual tests to verify everything on the unit was functioning as designed. Unplugged unit for 10 min and powered it back up, reset was needed. Unit functioning as designed. Inside of fridge was 78, the air blowing in within 2 minutes was blowing at 42. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Douglas H.
Job Details: 02/08/2022
Contacted customer to advise needed to reschedule due to not having the proper refrigerant (R600a) as I ran out last month. Advised customer we will contact once we have refrigerant in. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Converse, TX 78109
Chris S.
Job Details: 02/08/2022
Replaced motor subtest a unit and still not getting proper function on dishwasher ordered control board in another motor sump to fix issue motor sump is able to come in quickly control board is out of stock.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ01
Near Elmendorf, TX 78112
Daniel
Job Details: 02/08/2022
Customer reported unit not cooling at all in fridge or freezer section. Upon arrival found unit had been unplugged for over a month. Customer also stated they changed out the control board with no change in functionality. Plugged in unit and everything started working as it should. Fans kicked on, compressor kicked on, and cold air was blowing in both fridge and freezer sections. Customer stated that it was the first time things had been working like that since it had stopped. Called tech line and techline stated there was not much we could check since everything on unit was functioning as it should. He did said it sounded more of an electrical problem. Recommended customer waiting 48 to check cooling and if it doesnt cool up to par then for them to call back and reschedule and return with user interface. Customer did say that the fridge outlet is the only outlet with its own inverter. Customer will check outlet if fridge goes out again. As of right now unit is functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC1
Near Corpus Christi, TX 78418
Adam
Job Details: 02/08/2022
Replaced several components. Even though several of the roller wheels were tight and hard to move blower wheel did present with large crack which is causing customer complaint with noise during operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Portland, TX 78374
Michael
Job Details: 02/08/2022
The customer said the appliance isnt cooling properly on either side. FC 27 degrees, RC 62.9, removed the bottom drawer in the FC, found the back panel was all frosted up. Removed the shelves and went ahead and defrosted the panel and removed it, block of ice on the evaporator, defrosted the evaporator. Found the brown wire was pulled out from the connector, not allowing it to defrost the evaporator
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB03
Near Corpus Christi, TX 78405
Michael
Job Details: 02/08/2022
It not making ice per customer. I tried to start up the ice maker, it wouldnt, unplugged and plugged it back in, it wouldnt start, found the harness was discontinued, its not compatible to the appliance harness, wont plug in properly. I found Service pointer , showing this kit has 2 different harnesses, I didnt see this model on the list, ordered the kit anyhow, left the water valve off at the wall. Please reschedule when the parts come in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Corpus Christi, TX 78412
Adam
Job Details: 02/08/2022
Customer complaint of unit making noise for long periods of time. Inspection of unit shows all functions work as designed excellent temperatures as well as customer taking extra care not to overcrowd freezer compartment for air circulation. Nothing at all is wrong with the unit customer just had concern about operating noises. Issue resolved job considered customer instruct
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Corpus Christi, TX 78410
Adam
Job Details: 02/08/2022
Ill previous work history on this document is from a previous unit that whirlpool has exchanged with the customer. Unit in question is from April 2019 timeframe customer complaint unit no longer freezing or cooling. After running unit through several tests and then speaking with sealed system technician have decided to order the dryer due to possible coolant leak. Job will require sealed system technician as well as two hour time frame.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Corpus Christi, TX 78414
John L.
Job Details: 02/08/2022
Inspected unit, fortunately unit was making noise while inspecting at this time. Was able to determine the noise is coming from freezer compartment fan. On the freezer door was open fan would stop and noise would cease, once freezer door was closed fan would start up and noise returned. Replace fan and motor to resolve this issue.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Corpus Christi, TX 78414
John L.
Job Details: 02/08/2022
Install components, issue on this unit has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Port Lavaca, TX 77979
Michael
Job Details: 02/07/2022
The customer said the appliance is leaking water everywhere. Turned the appliance on and saw water was leaking from the back when it started washing. I pulled the appliance out and started the appliances again, the appliance is pushing water out from the top back left of the tub, shows damage on both corners. I advised the customers the tub would need to be replaced and no ETA on the part. The customer wasnt happy with the issue, will go and talk to Lowes and get it replaced, its within the 30 days of delivery/install. I went ahead and ordered the tub, the customer will call back and cancel if they get it replaced.
We serviced a
AMANA OVEN
Model AGR4230BAW3
Near Victoria, TX 77901
Michael
Job Details: 02/07/2022
The stove top burners are working normal, the ignitor isnt opening up in the oven, needs to be replaced. Ordered the ignitor and rescheduled the customer.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78412
John L.
Job Details: 02/07/2022
Issue with unit was not with actuator, when attempting to replace actuator found connector was not sitting all the way in place. Placed connection all the way, tested. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Kingsville, TX 78363
Adam
Job Details: 02/07/2022
Customer complaint of unit making noise during cycle. Further inspection shows error code for shifter fault. Manually switching between agitate and spin results in unit failure about 50% of the time. Even further inspection shows cam and actuator showing signs of heavy wear and tear from normal use. Replace cam actuator and belt to resolve issue.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model KODE500ESS05
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 02/07/2022
Our customer had a problem with the oven light not turning off. She also turned off the top oven and the fan was running until the following morning. She reset the circuit breaker and the fan turned off but the light would still not turn off and the unit came on by itself. In diagnostics Retrieved no error codes. The lights would indeed not turn off. I tried to scroll to the relay page and it would not arrive. I spoke with Kurt, Senior Technician at Whirlpool. We need to change the main controls. We tried to reboot and gain access to the relay activation menu with no success. Im ordering a console, two temperature sensors, a blower and a door latch as a contingency. Replace main controls and test. Proceed with remaining parts as needed. SR#7732912672. I called Whirlpool Safety Team and spoke with Candice to document my findings SR #7732880705. I initiated an expart with her on the out of stock parts to expedite delivery.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430IM02
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/07/2022
Unit caught on fire, found upper magnetron vent cover melted in the center and found evident liner damage caused by magnetron and waveguide, pic of damage in quick pics. Contacting techline due to safety issues. Spoke with Orlando. Reported findings and he stated based on damage, he documented it, and transferred me to safety. Spoke with Steve from Safety. He reviewed the notes. He confirmed that unit unrepairable. Sr 7732909903 from techlineSr 7732861149 from safety for consumer. Safety phone 8665505136
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/07/2022
Replaced interlocks. Still having same issue. Called tech Line. Suggest Replacing Hinges.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089HPF
Near San Antonio, TX 78232
Shawn W.
Job Details: 02/07/2022
Our customer had the refrigerator moved for the first time in years due to a remodel. Since that move, they had a period of time in which it was making a noise they were not familiar with. Temperatures never went out of specifications. Then, sound ceased. They wanted it serviced and cleaned. They also warned the water line up looped and the water filter checked. I removed the back panel and had access to the front compartment as well. I thoroughly vacuumed and blew out the 20 tears of dust build up of the condenser, compressor, condenser fan, valveNd drip pan. I reassembled the unit. I uncooperative the water line and checked the filter. They have been using a PuriClean2 filter and believe it is the original even though it pulls up as the EveryDrop 4 through distribution sources. These units do not respond well to clone filters. I called Whirlpool Tech Line and spoke with Ed. He could not confirm that PuriClean2 is the original filter. Since they have been using them for years with no problems they are safe to keep using the. But recommend switching to the Everydrop 4 once the current ones are used. EDR4RXD1 SR# 7732911896. I called our customer about the water filter findings.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78240
Drew
Job Details: 02/07/2022
Was unable to replicate any abnormal noises. Tested individual functions on the unit and all sounded/tested normal. If noise issue returns, damper control would likely be needed as it would produce the closest sound to the one the customer described. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78250
Drew
Job Details: 02/07/2022
Upon arrival found the valve to be slightly clogged with Teflon tape. Removed it, unit began dripping. Removed filter to bypass the filter housing, water was dispensing as it should. Advised 24-48 hr ice making period. Advised customer of needing a new filter. No further issues at this point
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near San Antonio, TX 78212
Garry
Job Details: 02/07/2022
Customer complaint of microwave intermittently heating. Found issue to be maladjusted interlock switch. Adjusted interlock switch and tested unit. Unit testing good. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near San Antonio, TX 78209
Garry
Job Details: 02/07/2022
Customer complaint of RC & FC lights not working. Found cause to be faulty light module in FC. Replaced FC module and returned unit to operation. Unit testing good, no further issues at this time.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near San Antonio, TX 78245
Jay
Job Details: 02/07/2022
Unit wont power on. No oven or range. Ordering control board.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204GPS0
Near Cibolo, TX 78108
Chris S.
Job Details: 02/07/2022
He stated the dispenser was leaking and dishwasher wasnt washing dishes properly found it should be faulty dispenser and faulty motor sump ordering parts to fix issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bandera, TX 78003
Sebastian
Job Details: 02/07/2022
Tightened up dispenser as we confirmed leak coming from inside door, not going to stop order on new dispenser so we may follow up; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 02/07/2022
Replace cover everything working properly dispenser dispensing water properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near San Antonio, TX 78217
Garry
Job Details: 02/07/2022
Customer complaint of broken RC light switch. Ordering light switch to resolve issue. Marcone says switch is in stock in SSB. Scheduling follow-up for Wednesday 2/9/22.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS
Near San Antonio, TX 78245
Jay
Job Details: 02/07/2022
Unit is getting proper power. Wires look good no kinks. Keeping spark module on order. When plugging unit back in the pug was HARD to put into outlet. Brought to customers attention and they said the electrician said it was fine for the outlet to be difficult. ; snapped 1 QuickPics
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78239
Garry
Job Details: 02/07/2022
Customer complaint of broken lid on washer. Replaced lid, tested lid lock, and tested unit. All is testing well. Unit is good to go, no further issues at this time.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 02/07/2022
Customer stated issue was same as before previous repair. Found issue is not caused by SS issue but rather defrosting issue. Customer had recordings of loud audible noise from unit sounding like fan hitting ice. Confirmed with diagnostics testing that even though quieter the noise still preset in freezer compartment. Confirmed that heater is functioning properly. Unit needs new fan motor with thermistors, ui and electronic control. Also ordering fan grommet incase of breaking on original grommet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Converse, TX 78109
Daniel
Job Details: 02/07/2022
Returned with parts to repair. After opening ice maker noticed ice maker was not the correct style. Double checked model and serial #s and the model number was missing the last 2 numbers. Looked up the correct ice maker and ordered. Rescheduled water valve. Noticed water was working when getting water. Looks like the ice maker made its last batch of ice but never dumped it preventing ice maker from starting a new harvest. Will return with correct ice maker to repair.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near San Antonio, TX 78245
Jay
Job Details: 02/07/2022
Hi does not work nor does oven controls. Checked wire harness and its good. Ordering new control board. Advised customer its out of stock.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78248
Jim G.
Job Details: 02/07/2022
Installed new module. Issue is resolved.
We serviced a
WHIRLPOOL FREEZER
Model EV171NYMS05
Near Mico, TX 78056
Sebastian
Job Details: 02/07/2022
evap fan receiving 120 v not operating,
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Lakehills, TX 78063
Sebastian
Job Details: 02/07/2022
Found error code for control Also found the wire harness in the back at the terminal block to be very loose made correction change control board. After repair tested unit working as it should
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Bandera, TX 78003
Sebastian
Job Details: 02/07/2022
Replace the icemaker fan which is on the freezer evaporator tested unit, unit good to go
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Saint Hedwig, TX 78152
Daniel
Job Details: 02/07/2022
After calling customer to confirm appointment customer stated the whole family has covid and that she would like to reschedule for 2 weeks. Rescheduling visits for 2-21-22.; schdld next appmnt for 2/21 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Adkins, TX 78101
Daniel
Job Details: 02/07/2022
Customer reported food in freezer not freezing as needed. After inspection found that evap fan would never kick on at all. Freezer was cooling as needed but air just was not circulating throughout the unit. Replaced evap fan motor and fan kicked on as needed. Explained to customer to wait for about 24-48 hours for temperature change to be able to put food back in unit. Unit now functioning as designed. Gate code 3467
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Live Oak, TX 78233
Garry
Job Details: 02/07/2022
Customer complaint that ice clumping up in bucket, making it impossible to dispense. Arrived to find auger gearing frozen over. Tested ice maker harvest & fill, both of which tested good. No visible signs of damage to, or malfunction of, ice maker. Ice door appeared to be not closing well, leaving aperture through which moist, unconditioned air could invade FC & ice production area. Replaced ice door and tested unit. Unit testing good, no further issues at this time.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/07/2022
Installed new housing and water valve. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model B136CAL1
Near San Antonio, TX 78232
Jim G.
Job Details: 02/07/2022
Replaced icemaker. Issue is resolved. Part was defective.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near La Vernia, TX 78121
Daniel
Job Details: 02/07/2022
Returned to replace cabinet and wire cover. After installing parts customer stated since changing damper on last visit that top shelf on ice maker door side was the only spot that had been still freezing water bottles. After calling techline noticed customer had freezer at negative 1 degrees. Techline stated the freezer should never be at a negative temperature and to change the temperature to 3. Informed customer to wait 48 hours for change . Unit functioning as designed. 7732462067
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Schertz, TX 78154
Chris S.
Job Details: 02/07/2022
Customer stated the dryer was making loud noise. Found issue to be coin stuck in between Trump and front panel coins out to see you and everything working properly no for the issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near La Vernia, TX 78121
Daniel
Job Details: 02/07/2022
Customer reported washer making a horrible noise when in spin cycle. After inspection found no error codes. Unit did function through all cycles correctly but when spinning finished unit made a loud screeching/grinding noise. Customer had explained noise was minimal at first but got louder over time. Found that unit had faulty gearcase. Ordering gearcase assembly and splutch kit. Will return when parts are available to repair.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78227
Jay
Job Details: 02/07/2022
No codes found. No signs of abnormal wear and tear on suspension or tub. Adjusted leveling legs for better position. Ran a balance test and came back good. Explained its normal operation to customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTSS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/07/2022
Our customers refrigerator worked for 4 days then stopped cooling. I expected to see a frozen up evaporator but it was compressor down. I replace the evaporator fan but we had the same problem. I contacted Anthony, Senior Technician at Whirlpool and through future testing determined a control board was needed in addition to the fan. It was only supplying 10VDC to the fan. SR# 7732850284. Unfortunate the board is discontinued. Our customer will need to replaced. It is now unrepairable. Job complete