We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Boerne, TX 78006
Douglas H.
Job Details: 03/15/2021
Customer stated unit was shaking extremely bad and causing the rv to move. Found cause to be out of balance due to not being leveled. Leveled unit to resolve the issue. Unit testing good now. No further issues at this point. If issue continues would need 4- W10754041 damper assembly
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Jim G.
Job Details: 03/15/2021
Replaced all drawers. Issue resolved. ; saved tckt
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104ESS0
Near Boerne, TX 78015
Douglas H.
Job Details: 03/15/2021
"Last trip found faulty check valve in drain hose. Replaced drain hose to resolve the issue. Upon reinstalling unit I accidentally scratched the control panel. Ordering the control panel, I am covering part costs since I damaged, part on b/o. Collect p&l for drain hose installation. That issue is resolved. ; ordrng 1 W10903576 (panel-cntl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/15/2021
"Checked refrigerator found top left hinge bent downward attempted to adjust with no luck, ordering hinge to resolve issue.; ordrng 1 W10901054 (hinge-door)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/15/2021
Whirlpool washer. Needs new Motor. Gave rough estimate for repairs. Labor 100. Service fee 109. Part 200.; ordrng 1 W10890624 (Motor)
We serviced a
JENNAIR ICEMAKER (STANDA
Model JIM158XBRS1
Near San Antonio, TX 78261
Douglas H.
Job Details: 03/15/2021
"Rediagnosed unit to find issue not a SS issue. Found error code for Evap thermistor, internal drain pump not functioning and water level sensor shorted. Quoted 456.12 for p&l. Customer wants to proceed with repair. Ordering Evap thermistor, drain pump and water level sensor to resolve all issues. ; ordrng 1 WP2313705 (pump) and 1 WPW10548509 (sensor) and 1 WP2313635 (thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/15/2021
Unit not cooling properly. Restriction in freezer evap. Will need new drier and recharge. Service fee 109. Labor 300.; ordrng 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/15/2021
Swapped out control to resolve functional issues. Unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78256
Douglas H.
Job Details: 03/15/2021
Last trip found faulty compressor and leaking Evap. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Advised of 24-48 hr cool down period.
We serviced a
SAMSUNG DRYER
Model DV448AEP/XAA
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/15/2021
Customer didnt need appliance serviced.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SK
Near San Antonio, TX 78258
Jim G.
Job Details: 03/15/2021
Verified sump motor assembly at fault. Ordering part. Appointment should have been made for next Monday. ; ordrng 1 W11416363 (Sump motor assembly)
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/15/2021
"Issue is an F3E1 error code. Connection from tub to pressure switch is good. Ordering new pressure switch and control to resolve issue. Control is out of stock, will call customer when parts come in. ; ordrng 1 WPW10448876 (Pressure switch) and 1 W11096963 (Control)"
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS356ESS
Near Boerne, TX 78006
Colton B.
Job Details: 03/15/2021
Customer did not put in another claim. Doesnt know why this appointment is on the books.
We serviced a
JENN-AIR RANGE
Model JGRP536WP02
Near San Antonio, TX 78230
Jim G.
Job Details: 03/15/2021
Adjusted the harness. Issue was resolved. Loose harness. Also flame setting was too low causing the ignitor to click continuously on the low setting.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 03/15/2021
"Replaced separator due to not closing properly after replacement no issues, refrigerator working as designed. Dispensing no issues. Waiting on door to complete ticket.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near San Antonio, TX 78247
Chris S.
Job Details: 03/15/2021
Customer stated that refrigerator was making weird noise. Found issue to be water line was tucked in by condenser fan and it was hitting fan. Moved waterline and everything working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Boerne, TX 78006
Colton B.
Job Details: 03/15/2021
Issue was food freezing in pantry. Called techline who suggested replacing the thermistor and diffuser. Ordering both parts. Will call customer when parts come in. Gate code is #1587. ; ordrng 1 W10775715 (Pantry diffuser) and 1 Wp2188820 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78248
Jim G.
Job Details: 03/15/2021
Replaced faulty door. Issue resolved.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCED600GSS01
Near Boerne, TX 78006
Douglas H.
Job Details: 03/15/2021
"Unit fan making abnormal noise. Appears that fan blade is off kilter. Ordering blower fan to resolve the issue. Part out of stock. Customer is going to attempt to get Costco to replace the unit, i advised customer if Costco replaces the unit to give us a call to cancel the appointment. ; ordrng 1 W11083804 (motor-blwr)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/15/2021
"Replaced ice maker due to, previous ice maker not going into harvest, upon arrival found small amounts of ice and harvest cycle moving slow, after replacement no issues with harvest cycle good water flow to ice maker. Job complete. Collected parts and labor."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Stockdale, TX 78160
S. L.
Job Details: 03/15/2021
"Called Cxc to check entitlement for cosmetic damage. Spoke to Melinda, who stated goods date is 2/9/2021, and that builder has two weeks to list damage after purchase., and customer has 30 days after closing to report cosmetic damage. Customer states she has not closed on house, and is unable to get receipt from builder. Advised customer that cannot order any cosmetic parts without documents. Customer hung up."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78256
Justin
Job Details: 03/15/2021
"#1984 gate code, replaced main harness and control board. Tested to complete. Will have customer keep an eye on unit to see if the display issue has fully went away."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fair Oaks Ranch, TX 78015
Shawn W.
Job Details: 03/15/2021
"Replaced control board. Tested unit. It is filling, washing and draining as designed. This unit is fully functional now. Ran service diagnostics cycle to calibrate. Provided guidance on care and use."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/15/2021
Water pooling bottom of tub. Called tech line. Suggest replacing Inlet valve. Sr 7730247679. ; ordrng 1 WPW10327249 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near San Antonio, TX 78250
Justin
Job Details: 03/15/2021
"Cant remove wash-plate, will need to order all pieces to remove the basket. Gear case, spanner, washplate and all screws needed. ; ordrng 1 W10752187 (Wash plate screw) and 1 W10752283 (Wash plate) and 1 W10909670 (Spanner but) and 1 W11455453 (Gear case)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ03
Near San Antonio, TX 78254
Justin
Job Details: 03/15/2021
"Customer is trying to work out warranty problems, they were giving a model fridge that has already registered so the current unit is out of warranty but they have only been here less than 2 years. Customer will reschedule until we figure it out. ; saved tckt"
We serviced a
MAYTAG DRYER
Model MEDB835DW2
Near San Antonio, TX 78254
Justin
Job Details: 03/15/2021
"Found motor making a loud scrapping noise, will need idler(pulley) as well. ; ordrng 1 W10837240 (Idler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78254
Justin
Job Details: 03/15/2021
Replaced rack stops has friction sleeve for unit. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Helotes, TX 78023
Justin
Job Details: 03/15/2021
"Calling techline, icemaker keeps breaking. Unit is going past home position causing it to damage. Unit has had the ice maker replaced multiple times as well as the left fridge door. Replaced control and Ui, believe there is a break within the fridge not the door. Steve is assisting, ; ordrng 1 W11115534 (Icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Helotes, TX 78023
Justin
Job Details: 03/15/2021
"Replaced inlet valve, checked water pressure. Ran in diagnostics and tested to complete."
We serviced a
WHIRLPOOL DRYER
Model GLGT1142CS1
Near Bandera, TX 78003
Justin
Job Details: 03/15/2021
"Replaced seized motor, tested to complete. The pulley is bad and will need to be replaced."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2732GRS
Near San Antonio, TX 78255
Colton B.
Job Details: 03/15/2021
Issue is a no cool refrigerator. Customer replaced start device himself and it appears to be working. Compressor is very hot and when it does kick on it is a very low hum. Believe issue to be a seized compressor. Collected PSC and quoted customer for repair. Customer will let us know if he wants to go through with repair.; rqstng P&A on 1 W10160407 (Compressor Kit)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78254
Colton B.
Job Details: 03/15/2021
"Issue was a faulty UI, replaced UI unit tested good. While putting the oven door back on the hinge lock slipped and damaged the inner door panel. Ordering new inner door panel to resolve issue. ; ordrng 1 WPW10709147 (Inner door)"
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS350ESS00
Near San Antonio, TX 78259
Chris S.
Job Details: 03/15/2021
Customer stated that that center burner and right front burner flames are orange and to high. Found issue to be faulty valves ; ordrng 1 W10859922 (valve-gas) and 1 W11246817 (valve-brnr)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Garden Ridge, TX 78266
Chris S.
Job Details: 03/15/2021
Replaced lower harness and shifter per tech line. Tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Schertz, TX 78154
Chris S.
Job Details: 03/15/2021
Customer stated that dishwasher top shelf was lopsided. Found issue to be adjuster wheel was broken. Replaced adjuster tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Converse, TX 78109
Chris S.
Job Details: 03/15/2021
Upon arrival called customer and customer stated that Best Buy was gonna go out between 12-5 and that its not our company to go out .
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near San Antonio, TX 78251
Richard G.
Job Details: 03/15/2021
"Customer complaint is that during the clean washer cycle, the unit will stop filling and give an error. Entered diagnostics and found F8E1 long fill. Ran unit through diagnostics cycle, verified valve issues. Found hot water valve off. Customer states they use only cold water. Recommended to customer to turn the hot water on to the unit when using the clean washer cycle. Unit tests good at this time."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 03/15/2021
Job will need to be rescheduled. After hours.; saved tckt
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near San Antonio, TX 78245
Richard G.
Job Details: 03/15/2021
Replaced control panel. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB4
Near San Antonio, TX 78253
Richard G.
Job Details: 03/15/2021
Customer complaint is that the vent hood blower is not functioning as it should. Verified issue with blower. Will need blower.; ordrng 1 W11441128 (Blower)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Richard G.
Job Details: 03/15/2021
Customer complaint is that the unit is not draining. Verified faulty drain pump. Will need pump that is on order.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Richard G.
Job Details: 03/15/2021
"Customer complaint is that the control is damaged and the range is missing a rack. Will need control, rack, and panel that is on order; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Mico, TX 78056
Richard G.
Job Details: 03/15/2021
Replaced door switch and light. Tested to complete . Unit is good to go.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBBL306ESS01
Near Boerne, TX 78015
Shawn W.
Job Details: 03/15/2021
This unit was a third party dispatch and not eligible for customer instruct coverage. Found temperatures normal in both sections. Our customer wanted a check up. I ran diagnostics cycle. There are no errors and loads are functioning as designed. Our customer would like the missing grille replaced. I did not collect the service fee because our customer was in a meeting. This unit is only covered for functional repairs because it was purchase at Sears outlet. ; ordrng 1 WPW10189196 (Grille) and 1 WPW10188547 (Grille skirt black) and 1 W10839844 (Bracket) and 1 W10839844 (Bracket) and 4 WP489464 (Screw)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Shawn W.
Job Details: 03/15/2021
Our customer is having problems with the unit filling with water. I ran the unit and it did not fill. I found that the hot water was turned off. I turned it on and now the unit is functioning as designed. I fixed the drain hose by making sure it is looped up and zip tied WDT710PAHZ1. Counseled on proper detergent use. ; used 1 WDT710PAHZ1 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78255
Shawn W.
Job Details: 03/15/2021
"Our customer is having a problem with improper temperatures. The freezer is at 33F and 56F. They have had to defrost it but the frost build up on the evaporator came back. I found that the defrost heater is not operating and is open. Even with a reset I could not get it to close in diagnostics load isolation. When running test 16 for the freezer door switch I found that the switch on the freezer door was intermittently not working and would be initiated on and off by the door being half way open. The refrigerator door wiring is shorting out intermittently. The refrigerator door will need to be replaced. As a contingency Im ordering the defrost heater, as well as a thermistor.; ordrng 1 LW11037733 (Freezer door) and 1 W10316760 (Thermistor) and 1 W11449066 (Harness wire) and 1 W10857624 (Defrost heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78249
Shawn W.
Job Details: 03/15/2021
The unit has not been making ice or dispensing water for about 3 weeks. As well there is some ice build up in the freezer not related to the evaporator.This unit is leveled well and the seal is good. This unit will need a new dual water valve. Part ordered.; ordrng 1 W11043013 (Water filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/15/2021
Replaced the water filter housing which was missing the discharge arm. Unit is now fully functional.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430IL02
Near Floresville, TX 78114
S. L.
Job Details: 03/15/2021
"Customer complained about door closing issues still that switches are not actuating correctly called techline spoke to Scott SR 7730257511 he had me check for alignment and install issues these were good. He had me check door switches I adjusted them same issue. Replaced,side piece rechecked same issue per Scott ordered both switches and brackets.; ordrng 2 W11033422 (Interlock)s"
We serviced a
SAMSUNG REFRIGERATOR
Model RF323TEDBSR/AA
Near Floresville, TX 78114
S. L.
Job Details: 03/15/2021
Removed filter housing replaced housing applied sealant to upper ice room and reassembled and tested all operations normal. No leaks .Collected remaining balance
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS00
Near San Antonio, TX 78223
S. L.
Job Details: 03/15/2021
Found icemaker tray broken checked fans and temps these were good replaced icemaker ran cycle and fill all operations.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near San Antonio, TX 78222
S. L.
Job Details: 03/15/2021
Found all 4 burners are working correctly tested these were all working as designed complaint is how new style burners shut off and have longer cook times referred customer to service pointer W11354284B went over this with her to help her understand how to operate cooktop for optimal performance install instruct today.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW0
Near San Antonio, TX 78220
S. L.
Job Details: 03/15/2021
Customer said she did not want dryer service
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78244
S. L.
Job Details: 03/15/2021
Found L1 on power cord burnt and L1 on outlet not present. Checked wires in unit element and thermostat fuse. No issues customer needs power cord and electrician to service circuit in home. Called Safety spoke to Jessica SR 7730214738 updated her on findings that unit if fully operational and safety issue lies with old power cord that customer reused and electrical circuit in home.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cibolo, TX 78108
S. L.
Job Details: 03/15/2021
Split door replaced clip control UI and installed screws Im still seal reassembled ran diagnostics no errors when completed all operations normal advised customer to use white vinegar on regular cycle to get rid of smell.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Schertz, TX 78154
S. L.
Job Details: 03/15/2021
Unit is on arc fault breaker dedicated circuit. Customer states breaker trips when in use checked polarity checked pump motor control and cord for shorts to ground ran diagnostics did amp draw highest was when motor went to spin 7.5 amp on start of spin called techline to report findings spoke to Robert at techline SR number 7730246818 he advised since unit is operating as designed to have customer contact manufacturer of arc fault since this is nuisance trip on breaker job complete..
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Converse, TX 78109
S. L.
Job Details: 03/15/2021
Spoke to customer customer said that they thought same company that serviced unit last time was coming out because she says damage to dryer was caused by the company advise customer that I would have to charge a service fee to do anything to unit she did not want to pay service fee.
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/15/2021
"Replaced element with thermistors. Ran test cycle, all checks okay."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/15/2021
"Unit not defrosting. Needs control, thermistor, and harness. Defrost worked in forced defrost. ; ordrng 1 W11212392 (Control) and 1 W11342162 (Harness) and 1 W10383615 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Salem, VA 24153
Chris S.
Job Details: 03/15/2021
I installed the compressor and drier. I checked for leaks with nitrogen. I pulled a vacuum. I charged the unit with refrigerant and checked operation. All operations check ok.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/15/2021
replaced control board and bellow. ran test. all checks ok. cx to observe.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Dublin, VA 24084
Chris S.
Job Details: 03/15/2021
There was an f5e3 error code. I replaced the lid latch and checked operation. All operations check ok. I recalibrated the unit ; used 1 W11307244 (LID LATCH ) from stock
We serviced a
WHIR REF
Model WSF26C3EXF01
Near Pulaski, VA 24301
Chris S.
Job Details: 03/15/2021
The icemaker isn’t always completing a cycle. ; ordrng 1 WPW10251076 (icemaker)
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Hardy, VA 24101
Uriah B.
Job Details: 03/15/2021
Found evidence of leaking from dispenser. Needs updated dispenser. Tear in bellow. Needs bellow. ; ordrng 1 W11465532 (Dispenser) and 1 W11314648 (Bellow)
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/15/2021
"I installed the compressor,evaporator and drier. I checked for leaks with nitrogen. I pulled a vacuum. I charged the unit with refrigerant and checked operation. All operations check ok."
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Roanoke, VA 24018
Chris S.
Job Details: 03/15/2021
I installed the control and UI. I calibrated the unit and did a service diagnostic cycle. All operations check ok.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ05
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/15/2021
I in the shelving and drawer. All operations check ok.
We serviced a
WHIRLPOOL KITCHEN
Model WDTA50SAHZ0
Near Moneta, VA 24121
Uriah B.
Job Details: 03/15/2021
F4e3F7e1F9e1Found pump and motor not strong and diverter is not acting appropriately. Needs pump and motor. ; ordrng 1 W11087376 (Pump and motor)
We serviced a
MAYTAG WASHER
Model MED7230HW1
Near Roanoke, VA 24012
Chris S.
Job Details: 03/15/2021
The dryer is still giving anagram flow code. ; ordrng 1 WP8577274 (thermistor)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Roanoke, VA 24012
Chris S.
Job Details: 03/15/2021
I installed the control and checked operation. All operations check ok. I recalibrated the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 03/15/2021
Replaced valve. All checks ok. ; used 1 WPW10179146 (Valve.) from stock
We serviced a
KITCHENAID TRIO CD
Model KRFC300ESS03
Near Roanoke, VA 24019
Uriah B.
Job Details: 03/15/2021
Replaced switch. All checks ok.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Salem, VA 24153
Chris S.
Job Details: 03/15/2021
I installed the consol and checked operation. All operations check ok.
We serviced a
WHIRLPOOL OVEN
Model GBD309PVS02
Near Daleville, VA 24083
Uriah B.
Job Details: 03/15/2021
"Replaced inner glass door. After replacing door the right side was clicking. Found the trim piece between oven doors was loose and a screw was missing. Replaced left screw and tightened right screw. Cx said that whirlpool was covering part, but I have no policy adjust for that coverage. Office to confirm part policy adjust."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Refugio, TX 78377
John L.
Job Details: 03/15/2021
"F2 E3 switch mismatch, F8E3 overflow, F8E1 long fill, F7E5 shifter fault. Replace shifter, the other issue still remains. Unit does not allow re-calibration as there is an issue with the control board. Will need to replace control board valves and switches to resolve issues.; ordrng 1 W10869799 (valve) and 1 W10285518 (Switch) and 1 W10285511 (switch-cyc) and 2 W10285512 (switch-cyc)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMEB00
Near Tivoli, TX 77990
John L.
Job Details: 03/15/2021
"Installed evaporator and compressor, during installation of compressor high side still retains refrigerant. Im on finding this issue redid solder joints on evaporator. Charged unit, unit was charging but goes into full vacuum on low side and zero pressure on high. Replace dryer as though that may because of the issue. Attempted to charge unit again. Same issue. Call tech line and spoke with Sterling, explained issue having with this unit. Tickling assumes that there may be an obstruction in sealed system, and due to the nature of the readings either The dryer is bad or my gauges are not reading normally. Will need to replace dryer and possibly evaporator as obstruction may be in either of those components.; ordrng 1 W10836706 (evaporator), ordrd 1 WPW10143759VP (drier-uv -)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Rockport, TX 78382
John L.
Job Details: 03/15/2021
"Installed spray arm and retainer, you didnt now functions as it should. Issue has been resolved"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
John L.
Job Details: 03/15/2021
"Installed valve, re-calibrated unit after installation. Ran test cycle, unit went through cycle without issue. Issue has been resolved."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Robstown, TX 78380
Adam
Job Details: 03/15/2021
Installed burner switch and control board tested unit issue resolved all functions work as normal.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Seadrift, TX 77983
Michael
Job Details: 03/15/2021
"Continues to chime and the middle 2 knobs are flashing. Called whirlpool tech line and spoke with Leon at whirlpool tech line, call dropped due to bad service, no landline. Called again and spoke with Joel outside the building SR 7730252432, advised him of all that’s been done, and what it’s doing currently, he said if there isn’t any error codes, it’s a bad UI and advised there is no reason to change out the controls again, there is no error codes, ordered the UI, please reschedule the customer when the part comes in ; ordrng 1 W11355248 (UI)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Port Lavaca, TX 77979
Michael
Job Details: 03/15/2021
"Installed parts ordered, tested the high speed spin cycle, it is no longer making the screeching noise, calibrated and performed a diagnostics test, completed with no error codes, the appliance is working normal"
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Corpus Christi, TX 78404
John L.
Job Details: 03/15/2021
"Inspected unit, found issue to be airflow. Ran air flow test, unit failed airflow test. Did not find any issues with hose from dryer to wall, dryer hes not have been teen from exit point outside of home. Issue with inventing in home, advise customer that clean a ventilation may be needed. No issue with unit at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Port Lavaca, TX 77979
Michael
Job Details: 03/15/2021
"Installed parts ordered, ran diagnostics, completed with no issues or error codes, appliance is working normal"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Robstown, TX 78380
Adam
Job Details: 03/15/2021
Installed valve calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Port Lavaca, TX 77979
Michael
Job Details: 03/15/2021
"The dryer doesn’t shut off, keeps drying per customer. F3E2, shorted or opened heat sensor, installed sensor, the appliance is heating and working normal"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78416
Adam
Job Details: 03/15/2021
Customer complaint of unit will sometimes jump cycles. Diagnostic shows no error codes. Calibrated unit and ran verification cycle no issues found all functions work as designed. Unable to duplicate customers complaints.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78415
John L.
Job Details: 03/15/2021
"Inspected unit, found issue to be with position of drain hose. Drain hose was not elevated and this was causing unit to constantly drain giving lungs feel error. Elevated drain hose and issue has been resolved."
We serviced a
AMANA OVEN
Model AER6303MFS2
Near Corpus Christi, TX 78415
Adam
Job Details: 03/15/2021
Install control board tested unit issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Robstown, TX 78380
John L.
Job Details: 03/15/2021
"Inspected unit, found inlet valve to be problem with icemaker. Inlet valve cracked and leaking. Was able to replace valve, issue resolved.; used 1 W10498990 (Inlet valve) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Corpus Christi, TX 78414
Adam
Job Details: 03/15/2021
Call customer before arrival to clarify issue with the unit customer states unit is unlevel/wobbly in location. I did inform customer that if it was an installation issue that there would be a service charge is attached to the visit because we do not handle installation that she would have to contact retailer or company responsible for install. After repeating the instructions to the customer she became noticeably upset over the phone then The customer hung up before I could finish conversation. Spoke with NR At the office he states to go ahead and see if customer still wants service. Arrived at customers location inform customer that if the unit will need to be removed from cabinetry or have drill holes put into cabinetry I would not be able to help her in the situation. Customer states she already contacted retailer to have issue resolved. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Premont, TX 78375
Adam
Job Details: 03/15/2021
Customer complaint unit will bounce and shake badly during spin cycle. Air codes on unit show for over suds. Ordering suspension to resolve the issue of bouncing also covering soap distribution and load size with customer; ordrng 1 W10821951 (suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kingsville, TX 78363
Adam
Job Details: 03/15/2021
Inspection of unit shows error code for lid lock failure. Manually testing lid lock shows response 100% of the time no function issue. Calibrated unit ran verification cycle all functions work as designed. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Kingsville, TX 78363
Adam
Job Details: 03/15/2021
Customer complaint same issue as last time. Long drive times. Inspection of unit shows same issue as previous visit exhaust/vent hose not in terrible condition and not reaching too far but when taking off hose you can tell theres some kind of obstruction in the home portion of the exhaust system. Informed customer that if we come out again for the same issue they would be liable for service call. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Heber Springs, AR 72543
Jeff N.
Job Details: 03/15/2021
"Installed part ordered. Checks good. Charging for heating element, service call, and labor only. Per TM; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Clinton, AR 72031
Jeff N.
Job Details: 03/15/2021
"Customer fixed drain to proper height, still drain error code. Ordered drain pump assy; ordrng 1 W11458345 (DRAIN PUMP)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ8
Near Benton, AR 72019
Micheal
Job Details: 03/15/2021
"Mag duct work is riveted in all seals must be changed when rivets are removed. Moving call to Tuesday 16th to speak to Wayne about seals, break down is not showing them and tech line has no idea what the part numbers are; ordrng 1 W10850446 (Cap) and 1 W11256462 (Diode)"
We serviced a
MAYTAG WASHER
Model MHW7000XG0
Near Benton, AR 72015
Micheal
Job Details: 03/15/2021
"Replaced failed pump assembly, tested for leaks and proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Benton, AR 72019
Micheal
Job Details: 03/15/2021
"Replaced failed diffuser in icemaker, found torn door gasket W10830055; ordrng 1 W10830055 (Gasket (gray))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Benton, AR 72015
Micheal
Job Details: 03/15/2021
Replaced failed main control but looking to get power put on RV to test fridge. Got power and fridge is operating normally