We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Corpus Christi, TX 78418
John L.
Job Details: 02/09/2022
Inspected unit, found connector on control shorted out. Connector to valve has burned, as well as connector port on board. To remedy issue board and valve harness will need to be replaced to resolve issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Corpus Christi, TX 78418
John L.
Job Details: 02/09/2022
Inspected unit, found LED module on unit that will need to be replaced to get lights to function. Also found issue with freezer light and switch in freezer, freezer light switch feels worn. Does not have proper movement, his may be causing issue with lint function in freezer compartment. Replace to resolve.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Corpus Christi, TX 78413
John L.
Job Details: 02/09/2022
Inspected unit, during inspection found compressor buzzing loudly when trying to power on. After a few seconds of compressor attempting to move, compressor would shut down. His happened multiple times during inspection. Was able to take amperage readings during this, amps spike and stay high until compressor powers off. Compressor is most likely seized and will need to be replaced.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Mathis, TX 78368
Adam
Job Details: 02/09/2022
Installed all components calibrated unit and ran verification cycle issue has been resolved. Was unable to validate water valve because in the process of repairing unit hot water valve on the home was broken during repair and the only way to shut it off was the main water supply to the home. But all functions work as designed no reason water valve should not as well considering component is new. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Alice, TX 78332
Adam
Job Details: 02/09/2022
Customer complaint of unit no longer agitating. Inspection of unit shows error code for off-balance load as well as motor fault. There is a service pointer in regards to this issue and replacing actuator. Replaced actuator calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXVQ00
Near Victoria, TX 77901
Michael
Job Details: 02/09/2022
The customer said very little water coming out of the water dispenser after installing the new filter, feels he may have forced it when it wasnt lined up properly. removed the filter and there is good water flow, tried another new filter, same issue. The inlet valve is working properly and ice maker is calling for water, possible damage to the housing, not allowing water to flow through.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Victoria, TX 77904
Michael
Job Details: 02/09/2022
The console allowed me to go into diagnostics and see error codes, wont allow me to activate the test without giving F6E2 UI cannot hear ACU error code, F2E1 stuck key. The console will need to be replaced, ordered part and rescheduled the customer.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Kingsville, TX 78363
Adam
Job Details: 02/09/2022
I was able to make contact with tech line but unfortunately phone calls had such bad reception we were unable to communicate. Gentleman named Andrew that I spoke with did try to call back to establish new connection but again where is unable to hold conversation. Customer complaint of unit is not as previous visit. Unit this time is no longer heating. Inspection of unit shows good voltage and good airflow. Will need to replace heating element thermostat and cut off to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model B136CAL1
Near San Antonio, TX 78232
Jim G.
Job Details: 02/09/2022
The fill tube was frozen solid near the rear of the machine. I was able to remove the entire line and clear out the obstruction. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near San Antonio, TX 78240
Garry
Job Details: 02/09/2022
Customer complaint of dryer tripping breaker during operation. Arrived to find the following four error codes: F4E3(Resteicted Air Flow)/F4E4(L2 Line Voltage Error)/F3E6(Moisture Sensor Open)/F2E1(UI Stuck Button). Verified 240v ac from wall outlet, proper wiring at terminal block, and proper voltage coming into control at K2. Tested unit and motor operating but no heat through exhaust. All harnesses, thermostats, thermistors, and switches testing good. Centrifugal switch delivering 120v ac through L2 to control. After reassembly heater is now working, but dryer once again tripped breaker. Measured surface temperature of breaker at panel after breaker tripped, and surface temperature reading at 135F. Advised customer to have a licensed electrical contractor replace this breaker and to give us a call if issue persists. Dryer seems to be working fine, and I believe this issue is being caused by a faulty circuit breaker. Also advised customer to have house vent for dryer cleaned once annually. No further issues at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB6
Near San Antonio, TX 78233
Garry
Job Details: 02/09/2022
Customer complaint of damage to microwave door. Observed scratch on upper exterior part of door. Ordering new door to resolve issue.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS00
Near San Antonio, TX 78257
Sebastian
Job Details: 02/09/2022
Replace the thermal cut off on the back unit testing good afterwards
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78240
Drew
Job Details: 02/09/2022
Need stops but parts were not in on time. Rescheduling with other appliance repair ; schdld next appmnt for 2/15 TUE PM
We serviced a
JENN-AIR WALLOVEN
Model JJW3830DP01
Near Boerne, TX 78006
Douglas H.
Job Details: 02/09/2022
Unit showing f2e1. Attempted to power cycle and issue persists. Unit needs new console. . Ordering console to resolve the issue.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/09/2022
I noticed the parts did not come in. I counseled with NR with ACT. It appears the program likely kicked the parts out of the job. I have reordered to insure they come in. I called our customer to explain the problem and inform him that our office will contact them when the parts come in.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS05
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/09/2022
Tested unit. Not powering on. Found wiring pinched going to control. Repaired wiring. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78240
Drew
Job Details: 02/09/2022
Here for another appliance and customer wanted a eta on parts for unit. Also had another issue so ordered the inlet valve. Rescheduling repair for the 15th along with other appliance repair.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/09/2022
Our customers display is not lighting or responding and the lid lock is locked. I tested the outlet and it has proper voltage, polarity and grounding. I tested the incoming voltage at the control and we had correct voltage at the J12. The diagnostics LED is off. I removed the J18 connector to see if the Diagnostic LED would come on and it did not. The UI is not affecting the main control. Main control has malfunctioned and will need to be replaced according to the service manual. I was having problems releasing the door latch so I made contact with Steve, Senior Technician at Whirlpool Tech Line. As almost always he was of no assistance and obviously does not care about helping Technicians or Customers. I ended the conversation and reached out to Whirlpool Tech Line to see if I could reach a helpful Senior Technician. I was able to reach Austin and he was helpful but ultimately did not have a solution. I thanked him for his concern and told him I would figure it out some way. There are no service manual procedures for removing this manually. I figured out how to do this by carefully removing the 2 sets of 2 different screws to disassemble the lid latch. I removed the clothes and engaged the latch to prevent door being stuck closed.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/09/2022
I contacted our customer to inform them of the need for the installers to remove the refrigerator from the cabinet then to contact us so myself and a helper can repair the foot supports. Then the installers will have to reinstall.
We serviced a
JENNAIR DISHWASHER
Model JDTSS247HS
Near San Antonio, TX 78255
Sebastian
Job Details: 02/09/2022
Customer unaware of fees they say unit is working properly
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near San Antonio, TX 78253
Jay
Job Details: 02/09/2022
Unit continues to fill with water to the point of overflowing. Not cool either. Ordering recirculating pump.
We serviced a
MAYTAG WASHER
Model MHWZ600TW00
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/09/2022
Tested unit. Leak coming from drain pump. Filter blocked. Removed blockage. No further leaks. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS5
Near San Antonio, TX 78254
Drew
Job Details: 02/09/2022
Upon arrival installed the new interlock. Unit still didnt latch shut. Called tech line received Sr#7732161828 from Travis. Found a small crease on frame causing unit to not shut correctly. Tech line deemed unit non repairable. Gave customer file number so she can call whirlpool customer service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near San Antonio, TX 78245
Jay
Job Details: 02/09/2022
Unit powers on. Hit cycle and it fills with water then doesnt do anything. No arm movement or motor sounds. It will eventually drain. Ordering motor assembly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/09/2022
Actual Model Number: WFG320M0BS3 Actual Serial Number: VEB0220620. This is a builder call DR. Horton. The burner problem has been fixed. I tested and checked the burners and cap. Noticed a stripped burner screw 3400701 that could be affecting grounding. I replaced with a screw from my truck stock. This unit is fully functional now.; used 1 3400701 (Screw) from stock
We serviced a
SAMSUNG DISHWASHER
Model DD6800079A-ES
Near Helotes, TX 78023
Sebastian
Job Details: 02/09/2022
Found that the garbage disposal plug was still present removed plug unit draining and working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/09/2022
Tested unit. Found leds not illuminating. Fixed wiring to led on top. All lights working. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near San Antonio, TX 78260
Jim G.
Job Details: 02/08/2022
Replaced thermistor. Issue is resolved thawed unit.
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Boerne, TX 78006
Drew
Job Details: 02/08/2022
Customer stated unit was over heating and under heating. Ordering acu, and temp sensors. If issue isnt fully resolved after those then ui is needed.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089HEP
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/08/2022
Our customer had a sudden complete warming in both the FC and RC. The unit was unplugged when I arrived. I removed the back compartment panel and plugged the unit in. The compressor did not come on and was cold to the touch. I tried to use the two start devices in the kit as a temporary fix but they were not compatible. This unit will need a new overload relay start device. Since the unit did not gradually warm the chances of a sealed system leak is unlikely.
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model CDKEBC107KSS04
Near Boerne, TX 78006
Douglas H.
Job Details: 02/08/2022
Customer stated unit stopped heating after a self clean. Found issue to be faulty thermal cutoff fuse. Replaced thermal cutoff fuse to resolve the issue. Unit functioning as designed now. No further issues at.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2430DP01
Near Comfort, TX 78013
Garry
Job Details: 02/08/2022
Customer complaint of F2E1 error code (shorted/stuck key). Checked power at wall, power checked good. Checked terminal wiring at wall plug and wiring is good. Ordering Console to resolve issue. Please schedule follow-up for soonest availability once part is checked in.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Comfort, TX 78013
Garry
Job Details: 02/08/2022
Customer complaint of DW not progressing beyond initial drain upon commencement if wash cycle. F8E4 error code (which does not show on tech sheet) pointed to an Overfill Error. Previous tech ordered drain pump and float switch. Asked customer which detergent he was using and he informed me he is using pods & placing them in the dispenser. Entered Service Diagnostics cycle and machine functioned properly but was full of suds upon completion of cycle. Ran another diagnostics cycle and there was less residual soap upon completion. Tested float switch and float switch is functional. Drain pump is functional. After two cycles with no soap, machine is back to proper operation & successfully entering wash cycle. Issue was too many residual suds keeping float switch open and constantly running drain pump. Informed customer of the importance of hot water for soap dilution and suggested that he place detergent pods directly in tub, as opposed to the dispenser. Customer will monitor and reach out if problems return, but this unit is good to go for now. Operating as designed, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Customer complaint of RC-door ice maker not making ice. Unit failed harvest test in Service Diagnostics. Replaced ice maker and tested unit. Unit testing good. Also tightened up FC door handle. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Customer complaint of no cooing in FC/RC. Arrived to confirm customer complaint and discovered the issue is the start device. Start device has been ordered but not yet received. Please schedule for soonest availability once parts arrive. Customer opted to leave unit unplugged in the interim. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Previous tech ordered replacement gasket for this unit. Arrived to find gasket in good shape, and that it only needed to be reformed in two places. Found that door wasnt shutting as it should & discovered that the issue was the bottom shelf having been installed backwards. This prevented the lowermost drawer from sitting as far back in the FC as it should. Rotated bottom shelf & drawer is no longer interrupting door closure. Warmed & reformed gasket at top & bottom right of FC door, and leveled unit/doors. Doors now lining up, gasket is sealing well around entire perimeter of FC, and unit is level. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Customer complaint of noise during agitation. Inspected unit and found coin change lodged under washolate. Removed wash plate, removed change, and reinstalled wash plate. Checked shifter and shifter is good. Splutch is good. Returned unit to operation and noise has been eliminated. Unit testing good, no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/08/2022
Tested unit. Noise coming from pulley shield running on cam assembly. Fixed shield. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78248
Jim G.
Job Details: 02/08/2022
I was able to remove the agitator and retrieve the obstruction. Replaced faulty agitator. Issue is resolved.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near San Antonio, TX 78260
Jim G.
Job Details: 02/08/2022
Replaced thermistor. Issue is resolved thawed unit.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH2175XVS-4
Near San Antonio, TX 78253
Jay
Job Details: 02/08/2022
Replaced magnetron, diode, fuse and capacitor. Still no power. Noticed magnetron thermostat was broken at wire harness. Ordering thermostat and wire harness.
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Boerne, TX 78006
Drew
Job Details: 02/08/2022
Customer stated unit was over heating and under heating. Ordering acu, and temp sensors. If issue isnt fully resolved after those then ui is needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near San Antonio, TX 78258
Jim G.
Job Details: 02/08/2022
Icemaker was working but I advised a reset and checked machine in service mode.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089HEP
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/08/2022
Our customer had a sudden complete warming in both the FC and RC. The unit was unplugged when I arrived. I removed the back compartment panel and plugged the unit in. The compressor did not come on and was cold to the touch. I tried to use the two start devices in the kit as a temporary fix but they were not compatible. This unit will need a new overload relay start device. Since the unit did not gradually warm the chances of a sealed system leak is unlikely.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
Sebastian
Job Details: 02/08/2022
Replace the broken rotary switch, mounting mechanism problem, tested unit good to go.
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model CDKEBC107KSS04
Near Boerne, TX 78006
Douglas H.
Job Details: 02/08/2022
Customer stated unit stopped heating after a self clean. Found issue to be faulty thermal cutoff fuse. Replaced thermal cutoff fuse to resolve the issue. Unit functioning as designed now. No further issues at.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Helotes, TX 78023
Jesus C.
Job Details: 02/08/2022
Tested unit. Water leaking from filter housing. Removed filter. Found o-rings on filter were torn. No leaks when filter was removed. Customer will need new filter. Job complete.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2430DP01
Near Comfort, TX 78013
Garry
Job Details: 02/08/2022
Customer complaint of F2E1 error code (shorted/stuck key). Checked power at wall, power checked good. Checked terminal wiring at wall plug and wiring is good. Ordering Console to resolve issue. Please schedule follow-up for soonest availability once part is checked in.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Converse, TX 78109
Daniel
Job Details: 02/08/2022
Customer reported washer not draining. After Inspection found error code F9E1 which is faulty drain. Unit would lock up when drain pump about to kick on. When opening new pump noticed the clips on the new drain pump were broken. Ordering new drain pump. Will return with parts to repair. PLEASE BOOK CUSTOMER FOR LATEST TIME AVAILABLE PREFERABLY 3pm-5pm TIME SLOT.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Comfort, TX 78013
Garry
Job Details: 02/08/2022
Customer complaint of DW not progressing beyond initial drain upon commencement if wash cycle. F8E4 error code (which does not show on tech sheet) pointed to an Overfill Error. Previous tech ordered drain pump and float switch. Asked customer which detergent he was using and he informed me he is using pods & placing them in the dispenser. Entered Service Diagnostics cycle and machine functioned properly but was full of suds upon completion of cycle. Ran another diagnostics cycle and there was less residual soap upon completion. Tested float switch and float switch is functional. Drain pump is functional. After two cycles with no soap, machine is back to proper operation & successfully entering wash cycle. Issue was too many residual suds keeping float switch open and constantly running drain pump. Informed customer of the importance of hot water for soap dilution and suggested that he place detergent pods directly in tub, as opposed to the dispenser. Customer will monitor and reach out if problems return, but this unit is good to go for now. Operating as designed, no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model MHW6000AG0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 02/08/2022
Our customer has three washers that have all been not cleaning clothes correctly and leaving residue.. I agreed to a consultation on care and use since we obviously have input problems if all three are having the same problem. Our customer has been using 10x concentrate detergent. I advised on detergent products, cleaning products, amounts and frequency. These units are all currently functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Customer complaint of RC-door ice maker not making ice. Unit failed harvest test in Service Diagnostics. Replaced ice maker and tested unit. Unit testing good. Also tightened up FC door handle. No further issues at this time.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 02/08/2022
Found that I am now getting proper voltage to the unit for 120 V going to the control board now control board is feeding proper voltage to the UI, ui is losing voltage inside the unit confirmed with tech line at the UI is the issue very possible that you are I got damaged with work being done with electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Customer complaint of no cooing in FC/RC. Arrived to confirm customer complaint and discovered the issue is the start device. Start device has been ordered but not yet received. Please schedule for soonest availability once parts arrive. Customer opted to leave unit unplugged in the interim. ; saved tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS01
Near San Antonio, TX 78259
Jim G.
Job Details: 02/08/2022
I verified a faulty fan assembly. Ordering the part.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Previous tech ordered replacement gasket for this unit. Arrived to find gasket in good shape, and that it only needed to be reformed in two places. Found that door wasnt shutting as it should & discovered that the issue was the bottom shelf having been installed backwards. This prevented the lowermost drawer from sitting as far back in the FC as it should. Rotated bottom shelf & drawer is no longer interrupting door closure. Warmed & reformed gasket at top & bottom right of FC door, and leveled unit/doors. Doors now lining up, gasket is sealing well around entire perimeter of FC, and unit is level. Unit testing good, no further issues at this time.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776DEM00
Near San Antonio, TX 78232
Douglas H.
Job Details: 02/08/2022
Customer stated unit never cooled after repair. Upon testing found compressor not coming on at all. Power reset to test unit to find when compressor tries to kick on making clunking noise but never kicks on. Ordering compressor to resolve the issue. Scheduled for customer availability, and part availability.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Customer complaint of noise during agitation. Inspected unit and found coin change lodged under washolate. Removed wash plate, removed change, and reinstalled wash plate. Checked shifter and shifter is good. Splutch is good. Returned unit to operation and noise has been eliminated. Unit testing good, no further issues at this time.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near San Antonio, TX 78249
Douglas H.
Job Details: 02/08/2022
Issue was with cooling fan. Replaced cooling fan to resolve that issue and resecured down draft vent to resolve that issue, unit is testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/08/2022
Tested unit. Noise coming from pulley shield running on cam assembly. Fixed shield. No further issues during testing. Job complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIS15NRHB7
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/08/2022
Last trip , found issue to be faulty recirculating pump. Replaced pump to resolve the issue. Unit is testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78248
Jim G.
Job Details: 02/08/2022
I was able to remove the agitator and retrieve the obstruction. Replaced faulty agitator. Issue is resolved.
We serviced a
KITCHENAID RANGE
Model KSGG700EBS1
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/08/2022
The model number and serial number do not match on this extended warranty dispatch. I brought this to our customers attention and she agreed to pay our service fee, labor and parts and will try to get this mix up on the dispatch worked out with the extended warranty program. Actual Model Number: KSGG700ESS1 Actual Serial Number: R90690673. The model number on AIG dispatch is : KSGG700EBS1. The serial number on the AIG dispatch is : R93826095. Our customer is having a situation in which the preheat will take 35 minutes and the unit will then drop in temperature. F2E1 error code, I spoke with DH and Ed, Senior Technical at Whirlpool. Found Service Pointer and found pinched wire. I cleared the pinched wire. The unit is now functioning as designed. If the problem resurfaces we will need to change the wiring harness WPW10701462. Technical Service Pointer #: W10622771A Action Required: Informational/Mandatory Release Date: November, 2014 Kitchen Products Gas Freestanding Ranges with Direct Spark Ignition (DSI) Control.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH2175XVS-4
Near San Antonio, TX 78253
Jay
Job Details: 02/08/2022
Replaced magnetron, diode, fuse and capacitor. Still no power. Noticed magnetron thermostat was broken at wire harness. Ordering thermostat and wire harness.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Jim G.
Job Details: 02/08/2022
I verified a damaged cooktop. It appears this is not a cosmetic issue as it is melted above the element. ; schdld next appmnt for 2/15 TUE !
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near San Antonio, TX 78258
Jim G.
Job Details: 02/08/2022
Icemaker was working but I advised a reset and checked machine in service mode.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/08/2022
Tested unit. Found screws stripped from bottom of door glass. Caused damage to trim on top of door. Will order screws and trim.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
Sebastian
Job Details: 02/08/2022
Replace the broken rotary switch, mounting mechanism problem, tested unit good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78214
Chris S.
Job Details: 02/08/2022
Stated that dishwasher was not drain dishes found issue to be faulty heating element and customers not using rinse aid. Advise customer to use the inside but also were going to change out his element so everything can work correctly.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Helotes, TX 78023
Jesus C.
Job Details: 02/08/2022
Tested unit. Water leaking from filter housing. Removed filter. Found o-rings on filter were torn. No leaks when filter was removed. Customer will need new filter. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/08/2022
Concession K11INS0APL1Tested unit. Noise during wash cycle. Ordering sump assembly.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Converse, TX 78109
Daniel
Job Details: 02/08/2022
Customer reported washer not draining. After Inspection found error code F9E1 which is faulty drain. Unit would lock up when drain pump about to kick on. When opening new pump noticed the clips on the new drain pump were broken. Ordering new drain pump. Will return with parts to repair. PLEASE BOOK CUSTOMER FOR LATEST TIME AVAILABLE PREFERABLY 3pm-5pm TIME SLOT.
We serviced a
KENMORE DRYER
Model 110.6120201
Near San Antonio, TX 78259
Chris S.
Job Details: 02/08/2022
This was stated the dryer was not working. Found issue to be power cord is not making a contact in wall plug fixed issue also breaker was tripped.
We serviced a
WHIRLPOOL WASHER
Model MHW6000AG0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 02/08/2022
Our customer has three washers that have all been not cleaning clothes correctly and leaving residue.. I agreed to a consultation on care and use since we obviously have input problems if all three are having the same problem. Our customer has been using 10x concentrate detergent. I advised on detergent products, cleaning products, amounts and frequency. These units are all currently functioning as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near San Antonio, TX 78260
Jim G.
Job Details: 02/08/2022
Replaced thermistor. Issue is resolved thawed unit.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 02/08/2022
Found that I am now getting proper voltage to the unit for 120 V going to the control board now control board is feeding proper voltage to the UI, ui is losing voltage inside the unit confirmed with tech line at the UI is the issue very possible that you are I got damaged with work being done with electrician.
We serviced a
SAMSUNG WASHER
Model WA45M7050AWA4
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/08/2022
Tested unit. UB error codes. Will replace suspension rods.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS01
Near San Antonio, TX 78259
Jim G.
Job Details: 02/08/2022
I verified a faulty fan assembly. Ordering the part.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/08/2022
Error Code F3E2 Inlet Water Temperature Fault and F2E1 UI Stuck Button. Our customer is having a problem with the clean washer cycle shutting down and not finishing. I found that the hot water solenoid on the dual water valve has failed as well as the oxi clean valve. The valve will need to be replaced. The washer needs hot water to finish the cycle. I replaced the water valve, tested, showed our customer and ran a clean washer cycle. This unit is now fully functional.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776DEM00
Near San Antonio, TX 78232
Douglas H.
Job Details: 02/08/2022
Customer stated unit never cooled after repair. Upon testing found compressor not coming on at all. Power reset to test unit to find when compressor tries to kick on making clunking noise but never kicks on. Ordering compressor to resolve the issue. Scheduled for customer availability, and part availability.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Converse, TX 78109
Daniel
Job Details: 02/08/2022
Customer reported light under microwave not working. After inspection found burnt out bulb. Installed new bulb. Unit now functioning as designed.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near San Antonio, TX 78249
Douglas H.
Job Details: 02/08/2022
Issue was with cooling fan. Replaced cooling fan to resolve that issue and resecured down draft vent to resolve that issue, unit is testing good now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near San Antonio, TX 78249
Jim G.
Job Details: 02/08/2022
Customer indicated that the plastic film around the UI must be removed, door squeaks, the drawers are stiff, the dispenser is allowing crushed ice on the wrong setting. An ice door assembly is needed.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIS15NRHB7
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/08/2022
Last trip , found issue to be faulty recirculating pump. Replaced pump to resolve the issue. Unit is testing good now. No further issues at this point.
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model CDKEBC107KSS04
Near Boerne, TX 78006
Douglas H.
Job Details: 02/08/2022
Customer stated unit stopped heating after a self clean. Found issue to be faulty thermal cutoff fuse. Replaced thermal cutoff fuse to resolve the issue. Unit functioning as designed now. No further issues at.
We serviced a
KITCHENAID RANGE
Model KSGG700EBS1
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/08/2022
The model number and serial number do not match on this extended warranty dispatch. I brought this to our customers attention and she agreed to pay our service fee, labor and parts and will try to get this mix up on the dispatch worked out with the extended warranty program. Actual Model Number: KSGG700ESS1 Actual Serial Number: R90690673. The model number on AIG dispatch is : KSGG700EBS1. The serial number on the AIG dispatch is : R93826095. Our customer is having a situation in which the preheat will take 35 minutes and the unit will then drop in temperature. F2E1 error code, I spoke with DH and Ed, Senior Technical at Whirlpool. Found Service Pointer and found pinched wire. I cleared the pinched wire. The unit is now functioning as designed. If the problem resurfaces we will need to change the wiring harness WPW10701462. Technical Service Pointer #: W10622771A Action Required: Informational/Mandatory Release Date: November, 2014 Kitchen Products Gas Freestanding Ranges with Direct Spark Ignition (DSI) Control.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Jim G.
Job Details: 02/08/2022
I verified a damaged cooktop. It appears this is not a cosmetic issue as it is melted above the element. ; schdld next appmnt for 2/15 TUE !
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near San Antonio, TX 78261
Chris S.
Job Details: 02/08/2022
Were still in the dryer with start up and after five min shut off found issue to be faulty moisture sensor. Ordering moisture sensor.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/08/2022
Tested unit. Found screws stripped from bottom of door glass. Caused damage to trim on top of door. Will order screws and trim.
We serviced a
FRGIDAIRE REFRIGERATOR
Model n/a
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 02/08/2022
Found the rack kit to be broken. Ordering cross bar, pinion cover, pinion , and pinion idler .
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Boerne, TX 78015
Drew
Job Details: 02/08/2022
Replaced both valves as the unit is having a water dispensing issue. Controls are need as unit isnt completing the cycle.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/08/2022
Concession K11INS0APL1Tested unit. Noise during wash cycle. Ordering sump assembly.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/08/2022
Error code F0E7. This fabric softener dispenser is not designed well and requires either diluting the softener with water or switching to a less thick softener.I update the status with Whirlpool Tech Line but our customer said that her problem is with the load and go. SR# 7732486620. I found that our customer did not have a hard copy owners manual so was not familiar with the the concentration setting on the load and go. The concentration setting was set at 2x. The concentration level of the detergent is 1.28 but listed as high concentration. I secured the drain hose with a zip tie WPW10339879 I reset the concentration and emailed our customer the owners manual so they can learn how to use the washer as designed.This unit is fully functional now.
We serviced a
KENMORE DRYER
Model 110.6120201
Near San Antonio, TX 78259
Chris S.
Job Details: 02/08/2022
This was stated the dryer was not working. Found issue to be power cord is not making a contact in wall plug fixed issue also breaker was tripped.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Boerne, TX 78006
Drew
Job Details: 02/08/2022
Didnt receive parts. Rack adjusters and stoppers needed. Tracks are not needed. Rescheduling ; schdld next appmnt for 2/23 WED AM
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near San Antonio, TX 78260
Jim G.
Job Details: 02/08/2022
Replaced thermistor. Issue is resolved thawed unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/08/2022
Our customer was having a problem with the unit not draining. They have only used the dishwasher once since purchasing the home. I removed the drain hose to check that the drain plug was knocked out by the installers. It was. I noticed excessive food build up in the garbage disposal. I ran the garbage disposal and cleared it out by running hot water. I looped up the drain hose with a zip tie WPW10339879. I hit cancel and the build up water and backed up garbage disposal water drained. I ran diagnostics and received no errors. I ran a normal load and this unit is now filling, washing and draining. I went over care and use with our customer which included garbage disposal, filter, filled up rinse aid and went over detergents. This unit is fully functional.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
SAMSUNG WASHER
Model WA45M7050AWA4
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/08/2022
Tested unit. UB error codes. Will replace suspension rods.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DP02
Near Boerne, TX 78006
Drew
Job Details: 02/08/2022
Replace acu, needs console due to key issue.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/08/2022
Error Code F3E2 Inlet Water Temperature Fault and F2E1 UI Stuck Button. Our customer is having a problem with the clean washer cycle shutting down and not finishing. I found that the hot water solenoid on the dual water valve has failed as well as the oxi clean valve. The valve will need to be replaced. The washer needs hot water to finish the cycle. I replaced the water valve, tested, showed our customer and ran a clean washer cycle. This unit is now fully functional.