We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFB07
Near San Antonio, TX 78223
Daniel
Job Details: 04/13/2022
Customer reported unit not powering on at all. Upon arrival found unit plugged in with no power. After checking outlet found that outlet was giving out no voltage. Checked breaker and found that breaker was off. Turned breaker back on. Unit powered on. Tested unit and unit is functioning as designed.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HB01
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/13/2022
Installed new cooktop. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/13/2022
Last tech found faulty dual valve per techline. Installed new dual valve to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78242
Jay
Job Details: 04/13/2022
Only code found was f0e7 load detected when running clean cycle. Cleared codes. Loud squealing ear as soon as it spins. Replaced cam kit and belt. No more squealing. Unit working as it should. No codes. Unit not in warranty. ; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/13/2022
Customer stated unit not functioning properly, thought to be no water coming into unit or spray arm issue. Tested unit to find ample water supplied to unit, finding issue to be a faulty motor, either something clogging it up or an internal issue with motor. Can hear motor trying to run but no spray action. Rqstng P&A on 1 W10805015 (Sump assembly)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB06
Near Converse, TX 78109
Chris S.
Job Details: 04/13/2022
Call customer to see if they have cosmetic warranty paperwork and they do not. told customer he can call into Whirlpool to see if they will cover it or send an authorization to cover repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78244
Chris S.
Job Details: 04/13/2022
Customer stated that dishwasher was not draining properly. Found issue to be faulty drain pump ordering park.; ordrng 1 W10876537 (drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Chris S.
Job Details: 04/13/2022
Customer stated that refrigerator wasnt cooling quickly found this to be a full team evaporator defrost harness. And start device. ordrng 1 W11545823 (Evaporator harness) and 1 WPW10197428 (start relay) and 1 W11449482 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 04/13/2022
Upon arrival found crack in heating element. Replaced element. Customer is very unhappy with product due to drying issues, recommended a few tips to get them dry customer stated she does them all and it still has drying issues. Wants a new unit. Explained the builder would be only option to get it changed out. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78212
S
Job Details: 04/13/2022
Upon arrival switched out faulty ice bin. Cleared tracks of any restrictions and made sure the cabinet was completely cleaned. Put ice bin into unit. Tested unit. Unit functions as designed. Took Multiple pictures. Customer is satisfied. Advised customer to dump ice from the bin once or twice a month to keep the ice from clogging the chute. Noticed last bin was filled for the top with ice. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/13/2022
Installed new freezer evap thermistor. No further issues. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Fredericksburg, TX 78624
Garry
Job Details: 04/13/2022
Customer complaint of DW not properly cleaning dishes. Zero stored error codes. Verified proper power, polarity, and wiring of unit. Studied amp draws and component function throughout diagnostics cycle. All systems and measurements within spec and performing well. Tested resistance value on NTC Thermistor, which also is in spec. Optical Water Sensor a little hazy. Found debris in spray arms. Cleaned spray arms, OWI, and reviewed best practices with customer, including water temp and routine cleanings. Unit is good to go, job complete. (SR#7733423880 Drew)
We serviced a
JENNAIR RANGE
Model JDR8895AAW
Near Fredericksburg, TX 78624
Garry
Job Details: 04/13/2022
Customer complaint of upper oven not working. Found issue to be faulty Oven Temp Sensor. Ordering Upper Oven Temp Sensor (WP7430P044-60) to resolve issue. Please schedule for soonest availability once parts arrive.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near San Antonio, TX 78229
Sebastian
Job Details: 04/13/2022
Error code for motor failure and heater failure both aspects of the unit are not getting enough power from the control, . Part is on back. Customer to call us if they proceed with purchasing a control board ordering one in case they have trouble and are willing to wait; ordrng 1 W11305296 (Control)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51ES4ES00
Near San Antonio, TX 78223
Daniel
Job Details: 04/13/2022
Upon calling customer to confirm time of arrival customer stated he had already had another company out to service unit and that service was no longer needed by us.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78231
Jim G.
Job Details: 04/13/2022
Added ice guide to machine. Issue is resolved
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/13/2022
Unit not dispensing ice and ice builds up in freezer then leaks onto floor. Found auger assembly locked up causing dispensing issue and found freezer issue to be caused by a clogged drain. Customer wishes to proceed with repair. Ordering auger assembly and drain tube to resolve the issues. ; ordrng 1 DA97-05246G (Auger assembly) and 1 DA97-04049E (Drain tube)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Boerne, TX 78015
Drew
Job Details: 04/13/2022
Upon arrival replaced the tubing, orifice holder, and burner head to resolve issues. No further issues at this point
We serviced a
KITCHEN AID DISHWASHER
Model KDTE234GPS0
Near Fredericksburg, TX 78624
Garry
Job Details: 04/13/2022
Previous visit found broken detergent dispenser. Replaced Dispenser (W10861000) and returned unit to operation. No leaks, unit is good to go. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Fredericksburg, TX 78624
Garry
Job Details: 04/13/2022
Customer complaint of F9E2 error code and machine shutting off at random. Arrived and contacted Techline as instructed (SR#7733417212 Anthony/Adrian). Replaced board with no improvement. Returning ACU to vendor. Replaced Outlet Hose (W11169712) as per Techline. Tested all relative harnesses. Ordering Heat Pump Assembly (W11551760) as per Techline. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11551760 (Heat Pump Assembly)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near San Antonio, TX 78216
Jim G.
Job Details: 04/13/2022
I verified a seized compressor. I measured current at approximately ~9A. No frost pattern. Ive order compressor and the recommended Lokring couplers. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Adkins, TX 78101
Daniel
Job Details: 04/13/2022
Returned with parts to repair. Noticed when removing old ice maker that ice maker had dumped 1 batch of ice had filled again and hadnt dumped another batch ever since. Replaced ice maker and tested unit. Ice maker successfully harvested and filled. Unit functioning as designed. If customer calls back return with valve and main control.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS29PBMS00
Near La Vernia, TX 78121
Daniel
Job Details: 04/13/2022
Returned with part to repair. Noticed reservoir was the same 1 piece I was sent out with last time. Called techline to make sure this was the correct part and perhaps a substitute part. Techline gave me the same part number as I had ordered and told me to contact my supplier to make sure part was a sub. Called marcone and marcone confirmed that part was a substitute. Installed new reservoir and tested unit. Unit now functioning as designed without any leakage. Sr 7733415468
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Selma, TX 78154
Chris S.
Job Details: 04/13/2022
Customer stated dishwasher is not drying dishes correctly. Found this to be faulty heating element. Ordering parts customer wants appointment for the 21st of this month thats when shes available.; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Schertz, TX 78154
Chris S.
Job Details: 04/13/2022
Replaced valve and latch assembly. Tested unit everything working properly.
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Schertz, TX 78108
Chris S.
Job Details: 04/13/2022
Replaced dryer repair kit. Tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Cibolo, TX 78108
Chris S.
Job Details: 04/13/2022
Replaced heating element tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWB955FW1
Near Cibolo, TX 78108
Chris S.
Job Details: 04/13/2022
Replaced control board tested unit everything working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near San Antonio, TX 78216
Jim G.
Job Details: 04/13/2022
I verified a seized compressor. I measured current at approximately ~9A. No frost pattern. Ive order compressor and the recommended Lokring couplers. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Shavano Park, TX 78230
Sebastian
Job Details: 04/13/2022
Upper rack assembly adjuster is broken to pieces ordering parts. Must collect service fee on return customer to try to get authorization WPW10250162; rqstng P&A on 1 WPW10588164 (Housing L) and 1 WPW10588165 (Housing R) and 2 WPW10546503 (Adjuster)s and 4 WPW10195840 (Postioner)s and 4 WPW10195839 (Adjuster)s and 2 WPW10250160 (Clip)s and 2 WPW10250162 (Cover)s
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near San Antonio, TX 78249
Sebastian
Job Details: 04/13/2022
Found wiring harness broken ordering new one unplugged and unhooked for safety; ordrng 1 W11501964 (Harness)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78249
Sebastian
Job Details: 04/13/2022
Found out the thermostat is tempting around 168 or so at the top working as it should good airflow found it when I pulled off the vent there was a large amount of back pressure it appears that the venting is clogged going outside this unit has venting feeding up and out of the roof. Customer to have maintenance clear out roof patriot vent cleaning number 830 320 0773
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78207
Jay
Job Details: 04/13/2022
Replaced gear case and control. Ran diagnostic and no codes. Unit working.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX335HPS
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/13/2022
"Customer stated unit is noisy, found to be normal noises. Educated customer on how unit functions. No further issues at this point. Per sb web unit under warranty."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near Helotes, TX 78023
Sebastian
Job Details: 04/13/2022
Found that the icemaker was drawing an error code for a bad motor and also not responding whatsoever even though it had power actuated to it change that icemaker with truck stock part discovered that we have no water draw to the icemaker or to the water filter as well checked filter assembly found at the reservoir seems to be frozen up ordering reservoir; ordrng 1 W11204869 (Reservoir) and 1 WPW10394053 (Filter housing)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78217
Jim G.
Job Details: 04/13/2022
I was able to find a very small tear in the hose to the dispenser. ; ordrng 1 W11569112 (Dispenser (includes hose))
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near San Antonio, TX 78253
Jay
Job Details: 04/13/2022
Installed screw and replaced gasket. Unit works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Antonio, TX 78253
Jay
Job Details: 04/13/2022
Customer states ice maker hasnt worked since he moved in. Found ice fill tube frozen over. Cleared ice. Ice maker fills now. ; schdld next appmnt for 4/19 TUE !
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHB2750TD
Near Fredericksburg, TX 78624
Garry
Job Details: 04/13/2022
Customer complaint of unit not producing ice. Arrived to find loose thermistor on evaporator and frozen fill tube. Noticed ice buildup around ice box. Reattached thermistor and ensured ice box was properly attached to cabinet. Customer to monitor and report back if issues persist. Job complete.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHS120EWH7
Near San Antonio, TX 78232
Jim G.
Job Details: 04/13/2022
Customer described sparking during use. I varied customer was not using a rack and using microwave safe dishes that are clearly labeled as such.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ
Near San Antonio, TX 78254
Jay
Job Details: 04/13/2022
"Unit has an extended warranty, customer will get into contact with them to submit a ticket reflecting warranty info."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/13/2022
Tested unit. No water to tub. Found wiring damaged at valve. Repaired wiring. Good wiring to tub. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/13/2022
5102466403 primary contact. Adjuster broken. Will need new adjusters. ; ordrng 1 W10712395 (Adjusters)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78253
Jay
Job Details: 04/13/2022
Replaced wire harness. Unit working.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Helotes, TX 78023
Sebastian
Job Details: 04/13/2022
Didnt find any relevant error codes on the unit customers concern is that it does not feel deep enough set unit to deep film mode and discovered that it only filled up about an inch or so not enough fill on that unit order in control; ordrng 1 W11400681 (Control)
We serviced a
AMANA DRYER
Model NED4655EW
Near San Antonio, TX 78209
S
Job Details: 04/13/2022
Upon arrival I was not able to install parts to fix unit as I got here at 350 and the repair area closes at 4. Per manager we need to be here before 3 to be able to do repairs. Rescheduling for Tuesday am. ; schdld next appmnt for 4/19 TUE AM
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78209
S
Job Details: 04/13/2022
Upon arrival met with the front office and advised customer that the unit is OOW. Maintenance disputed stating the u it was in warranty still. Per SB WEB the unit is over a month OOW. Advised front office to contact Whirlpool to get the warranty situation figured out and to re dispatch call as in warranty for me to be able to repair the unit. Front office states they will get in touch with Whirlpool to figure everything out. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507ESS01
Near Alamo Heights, TX 78209
S
Job Details: 04/13/2022
Upon arrival customer stated unit would not produce ice. Tested unit and we have good water to the unit. Saw that the Icemaker was stuck and out of position. Ordering 1 W11483245 to resolve issue. Collected 134.24 for Sc. ; ordrng 1 W10746960 (Icemaker)
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW9830DDP
Near San Antonio, TX 78209
S
Job Details: 04/13/2022
Upon arrival switched out faulty door latch with new. Tested unit and unit functions as designed. Collected 357.80 for the labor and part. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78213
S
Job Details: 04/13/2022
Upon arrival switched out recall heater and switched out faulty float switch. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78253
Jay
Job Details: 04/13/2022
"Ice in ice bun turns into a big ball. Ordering inlet valve, fascia,and jcemaker. Adjusted temperature down to 35.; ordrng 1 W11483245 (Ice maker) and 1 WPW10553630 (Front fascia) and 1 W11482025 (Inlet valve)"
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near San Antonio, TX 78213
S
Job Details: 04/13/2022
"Upon arrival customer stated unit would not wash. Tested unit and verified that the agitator would not agitate but instead would rotate the entire drum.Ordering 1 W11284145 control, W10721967 Splutch kit, W11164183 gearcase as a contingency. To resolve issues. ; ordrng 1 W10721967 (Splutch kit) and 1 72017 (White touch up paint) and 1 W11164183 (Gear case) and 1 W11284145 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78232
Jim G.
Job Details: 04/13/2022
I replaced the faulty gearcase and calibrated the machine. I also replaced belt and tested thoroughly. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78212
S
Job Details: 04/13/2022
"Upon arrival customer stated unit would not cool on either fresh or freezer side. Coupled the rear panel off and could feel that the compressor was extremely hot. Way hotter than normal. Contacted tech line and tested unit. Per tech line we have a faulty compressor. Per tech line order the 10835903 grommets, W11358352 compressor, W11504415 suction tube, W11504431 high pressure side to comp, W11506619 process tube, W11506619 start device, and W11506619 capacitor. Requires sealed tech back out to resolve issue. Sr-7733417410 Andrew; ordrng 4 10835903 (Grommets)s and 1 W11358352 (Compressor) and 1 W11504415 (Suction tube) and 1 W11504431 (High pressure side) and 1 W11506619 (Process tube for comp) and 1 W11506619 (Start device) and 1 W11506619 (Capacitor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/13/2022
tested unit. Excessive shaking fpduring spin. Found bad suspension rods. Will need to replace. Gave estimate for repairs. Service fee 124. Labor 100. Parts 92. Collected service fee. Will order suspension. ; ordrng 1 W11130362 (Suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Castroville, TX 78009
Jay
Job Details: 04/13/2022
Problem persist. Every week or two unit shuts itself off. Called techline and ran through troubleshooting test. Found ice box fan to be not working. Ordering ice box fan. File number 7733121953 Chris ; ordrng 1 W10846539 (Ice box fan)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Boerne, TX 78006
Drew
Job Details: 04/13/2022
Upon arrival found motor to not be functioning. Ordering motor to resolve issue. ; ordrng 1 W11085683 (pump&motor)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS00
Near Boerne, TX 78006
Drew
Job Details: 04/13/2022
"Upon arrival called tech line spoke with Andrew and received Sr #7733421198. Was told to order Harness and lower acu to resolve issues. CUSTOMER AVAILABLE AFTER 1. Customer will contact whirlpool to try and have them cover part of repair. Collected service call, quoted tier 3 labor (142.75), harness is ($122 if needed), ordering both controls cause pictures dont show which is which customer needs lower acu both boards are 291.93 each but only one is needed per tech line; ordrng 1 W11261164 (cntrl-elec) and 1 W11225371 (harns-wire) and 1 W11261165 (cntrl-elec)"
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Jim G.
Job Details: 04/13/2022
I verified that the control was damaged. I replaced the harness unit the whole harness but the in line fuse portion of the harness) and the faulty control. Tested unit thoroughly. Issue was resolved.
We serviced a
WHIRLPOOL DRYER
Model WED7120HC1
Near San Antonio, TX 78260
Jim G.
Job Details: 04/13/2022
Customer provided part. Installed part. Charged only labor.
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAB3
Near Converse, TX 78109
Chris S.
Job Details: 04/13/2022
Customer stated back left burner was not working correctly found issue to be clogged burner head closet cleared burner head out testing everything working as design.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/13/2022
"Replace the capacitor on the unit. During testing unit is now spinning and agitating as a tune all of the functions on the unit are working as they should calibrated unit, closing ticket"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NRTS3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/13/2022
Quoted price of part plus tier one labor then thermistor showing no resistance whatsoever check the other functions of the unit everything else appears to be good scheduling for Tuesday; ordrng 1 WP2313633 (Bin thermistor)
We serviced a
JENNAIR FREEZER
Model JBZFL30IGX00
Near Boerne, TX 78015
Drew
Job Details: 04/13/2022
"Upon arrival called tech line spoke with Robert 7733419386 was told to replace fill tube heater, freezer door, and gasket to resolve issues. Door is OOS. Customer has been in touch with Jenn air due to consistent issues and is very upset that this unit is not functioning correctly for the duration they have had the unit. Wants new unit immediately ; ordrng 1 W11515313 (Fill tube heater) and 1 W11256367 (Freezer door) and 1 W11038432 (gasket-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near San Antonio, TX 78210
Daniel
Job Details: 04/13/2022
Upon arrival found no issues with unit since last visit. Ice is dispensing as it should. Customer stated the reason for the return visit was that his wife wanted me to replace the ice bin. The ice bin has no issues and is functioning properly. I explained to customer that I cannot just replace parts that are not broken or faulty. Customer stated he saw that I had ice bin with me on last visit and felt that I shouldve replaced it. I let him know that I had the ice bin with me as a backup part if we were still having dispensing issues after I had changed out the auger motor. Unit functioning as designed. No issues with ice bin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/13/2022
"Customer reported ice maker stopped working, ran diagnostics testing to check unit, during testing found defrost sensor open or shorted, and found ice maker not functioning. Ordering Evap harness, ui board and ice maker to resolve the issues. Unit is under warranty per sb web. Ice maker is oos. ; ordrng 1 W11546935 (Ice maker) and 1 W11546681 (Evap harness) and 1 W11518204 (Ui board)"
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78015
Drew
Job Details: 04/13/2022
"Upon arrival found the unit to unresponsive to commands on the ui, once I did get passed the freezing the unit didnt heat. Ordering all controls as customer said the unit didnt start doing this unit the update happened. Console is OOS ; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)"
We serviced a
JENNAIR RANGE
Model JDS1450FP0
Near San Antonio, TX 78212
S
Job Details: 04/13/2022
Upon arrival customer stated unit would not get up to temp. Tested unit and found that the unit would only heat up to 315 degrees instead of 350 on preheat. Contacted tech line and we verified that we have a faulty sensor. Checked for continuity and had 141.2. Per tech line not enough voltage. Ordering 1 W10586204 sensor to resolve issue. Will have to pull unit to get access to sensor from the rear. Collected 134.24 for sc. waivers signed as well. Travis-SR-7733415974 ; ordrng 1 W10586204 (Sensor)
We serviced a
KENMORE REFRIGERATOR
Model 795.79993.510
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/13/2022
Customer reported a noise of ice cracking and then noticed unit not cooling the next morning. Upon arrival today found unit to be cooling. Found issue to main control causing intermittent cooling. Quoted 418.44 for p&l (tier 2). Customer wants to think about repair vs replace at this point. Collected PSC. Advised would write up as estimate. ESTIMATE ONLY!; rqstng P&A on 1 EBR78940612 (PCB main)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/13/2022
Last tech found missing retainer and broken upper sprayer. Installed retainer and upper spray arm to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFB07
Near San Antonio, TX 78223
Daniel
Job Details: 04/13/2022
Customer reported unit not powering on at all. Upon arrival found unit plugged in with no power. After checking outlet found that outlet was giving out no voltage. Checked breaker and found that breaker was off. Turned breaker back on. Unit powered on. Tested unit and unit is functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78223
Daniel
Job Details: 04/13/2022
Thoroughly checked unit. Found no error codes. Unit completed diagnostic cycle successfully. All components functioning as they should. Unit functioning as designed.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HB01
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/13/2022
Installed new cooktop. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/13/2022
Last tech found faulty dual valve per techline. Installed new dual valve to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78242
Jay
Job Details: 04/13/2022
"Only code found was f0e7 load detected when running clean cycle. Cleared codes. Loud squealing ear as soon as it spins. Replaced cam kit and belt. No more squealing. Unit working as it should. No codes. Unit not in warranty. Collected 347.94 for service call, parts, and labor by card. ; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/13/2022
"Customer stated unit not functioning properly, thought to be no water coming into unit or spray arm issue. Tested unit to find ample water supplied to unit, finding issue to be a faulty motor, either something clogging it up or an internal issue with motor. Can hear motor trying to run but no spray action. Quoted 514.09 for p&l (tier 3), customer wants to think about repair vs replace. Collected sc. ESTIMATE ONLY!; rqstng P&A on 1 W10805015 (Sump assembly)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB06
Near Converse, TX 78109
Chris S.
Job Details: 04/13/2022
Call customer to see if they have cosmetic warranty paperwork and they do not. told customer he can call into Whirlpool to see if they will cover it or send an authorization to cover repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78244
Chris S.
Job Details: 04/13/2022
Customer stated that dishwasher was not draining properly. Found issue to be faulty drain pump ordering park.; ordrng 1 W10876537 (drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Chris S.
Job Details: 04/13/2022
Customer stated that refrigerator wasnt cooling quickly found this to be a full team evaporator defrost harness. And start device. Collected service call. And quoted P&L 270.11; ordrng 1 W11545823 (Evaporator harness) and 1 WPW10197428 (start relay) and 1 W11449482 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 04/13/2022
"Upon arrival found crack in heating element. Replaced element. Customer is very unhappy with product due to drying issues, recommended a few tips to get them dry customer stated she does them all and it still has drying issues. Wants a new unit. Explained the builder would be only option to get it changed out. No further issues at this point"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Victoria, TX 77904
Michael
Job Details: 04/13/2022
"I didnt have the part in my bin. I reached out to DB, unsure where part might be, reordered the part and rescheduled the customer for next available day ; ordrng 1 W10861000 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78212
S
Job Details: 04/13/2022
Upon arrival switched out faulty ice bin. Cleared tracks of any restrictions and made sure the cabinet was completely cleaned. Put ice bin into unit. Tested unit. Unit functions as designed. Took Multiple pictures. Customer is satisfied. Advised customer to dump ice from the bin once or twice a month to keep the ice from clogging the chute. Noticed last bin was filled for the top with ice. No further issues at this point.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Nordheim, TX 78141
Michael
Job Details: 04/13/2022
"The top elements are not holding temperature, ordered the element kit and rescheduled the customer.; ordrng 1 W11371990 (Element kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/13/2022
Installed new freezer evap thermistor. No further issues. Job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Odem, TX 78370
John L.
Job Details: 04/13/2022
"Install control board thermostat and heater, issue on this unit has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near San Antonio, TX 78225
Jesus C.
Job Details: 04/13/2022
Tested unit. Found ice blockage in harvest arms. Cleared blockage. Now dispensing ice. No further issues. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Fredericksburg, TX 78624
Garry
Job Details: 04/13/2022
"Customer complaint of DW not properly cleaning dishes. Zero stored error codes. Verified proper power, polarity, and wiring of unit. Studied amp draws and component function throughout diagnostics cycle. All systems and measurements within spec and performing well. Tested resistance value on NTC Thermistor, which also is in spec. Optical Water Sensor a little hazy. Found debris in spray arms. Cleaned spray arms, OWI, and reviewed best practices with customer, including water temp and routine cleanings. Unit is good to go, job complete. (SR#7733423880 Drew)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Victoria, TX 77905
Michael
Job Details: 04/13/2022
"The appliance isnt powering on, terminal block and power cord are in good condition. Im not getting voltage at the wall outlet, went outside to reset the breaker, weak breaker, contacts are bad, needs to be replaced by a qualified person. Confirmed the fuse is good, the appliance should work normal when the issue is repaired"
We serviced a
JENNAIR RANGE
Model JDR8895AAW
Near Fredericksburg, TX 78624
Garry
Job Details: 04/13/2022
Customer complaint of upper oven not working. Found issue to be faulty Oven Temp Sensor. Ordering Upper Oven Temp Sensor (WP7430P044-60) to resolve issue. Please schedule for soonest availability once parts arrive. Collected SC & quoted $141.14 for parts and $117.45 for labor. ; ordrng 1 WP7430P044-60 (Oven Sensor - Upper)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Victoria, TX 77901
Michael
Job Details: 04/13/2022
"Management said the washer isnt in the store, shows to be in a customers house, issue possibly resolved."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near San Antonio, TX 78229
Sebastian
Job Details: 04/13/2022
"Error code for motor failure and heater failure both aspects of the unit are not getting enough power from the control, Quoted price of part plus shipping labor collected service fee today labor is tier 1. Part is on back order gave customer part number for control if they like to order it themselves explain that if this is done they will lose the one year coverage on the part that they would get and the labor would be raised to the t2 labor. Customer to call us if they proceed with purchasing a control board ordering one in case they have trouble and are willing to wait; ordrng 1 W11305296 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Victoria, TX 77901
Michael
Job Details: 04/13/2022
"The control isnt powering on. Good voltage at the wall outlet and appliance, terminal block and harness are in good condition. The top elements are working normal, the control needs to be replaced, ordered the control and rescheduled for the next available day ; ordrng 1 W11528350 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78223
Daniel
Job Details: 04/13/2022
Thoroughly checked unit. Found no error codes. Unit completed diagnostic cycle successfully. All components functioning as they should. Unit functioning as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77904
Michael
Job Details: 04/13/2022
"The appliance still isnt starting up even after changing out the motor and control. I removed the capacitor again and tested it, it gave the correct resistance but then after rechecking it a couple of times its not given the correct resistant. Ordered the capacitor and rescheduled the customer ; ordrng 1 W11158830 (Capacitor)"
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51ES4ES00
Near San Antonio, TX 78223
Daniel
Job Details: 04/13/2022
Upon calling customer to confirm time of arrival customer stated he had already had another company out to service unit and that service was no longer needed by us.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Victoria, TX 77904
Michael
Job Details: 04/13/2022
"I didnt have the part in my bin. I reached out to DB, unsure where part might be, reordered the part and rescheduled the customer for next available day ; ordrng 1 W10861000 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78231
Jim G.
Job Details: 04/13/2022
Added ice guide to machine. Issue is resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78413
John L.
Job Details: 04/13/2022
Unstable to make full repair as control board that was received did not have a control board inside box. Will need control to finish repair. Explained issue to customer and will order control for installation.; ordrng 1 W11462458 (Control)
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/13/2022
"Unit not dispensing ice and ice builds up in freezer then leaks onto floor. Found auger assembly locked up causing dispensing issue and found freezer issue to be caused by a clogged drain. Quoted 408.29 p&l, grand total with sc 542.52. Collected sc, remaining balance of 402.52. Customer wishes to proceed with repair. Ordering auger assembly and drain tube to resolve the issues. ; ordrng 1 DA97-05246G (Auger assembly) and 1 DA97-04049E (Drain tube)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ
Near Mathis, TX 78368
Adam
Job Details: 04/13/2022
Customer complaint of control board flashing error code F one E0. Code refers to internal board failure. Replace control to resolve issue; ordrng 1 W11511579 (control)