Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1342 customer reviews

Richard G.

Richard G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the oven light does not work sometimes when the button is pressed, also the speaker is almost inaudible when buttons are pressed or when the timer goes off. Customer also states she has to unplug the unit to get it to stop baking sometimes. Customer has spoken with Linda at Whirlpool executive offices and states that she will handle the ordering of the part. Customer called Linda while I was in home and she was given the part number that is needed. Says she will be putting a rush on the part and customer will call us when it arrives.; ordrng 1 W11297709 (console)"

Near Lazada, San Antonio, TX 78245
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE525S0HS1 Door hinge is damaged. Will need to replace hinges. ; ordrng 1 W10299224 (hinge-door) and 1 W10299227 (hinge-door)

Near Cooper Cash, San Antonio, TX 78252
Jim G.

Jim G.

DISHWASHER IKEA IUD8555DX1 Plug in garbage disposal unit was not punched out. Removed as a courtesy.

Near Morris Lynn, San Antonio, TX 78261
Richard G.

Richard G.

COOKTOP GAS WHIRLPOOL WCG55US6HS00 Replaced regulator and flames are still too high. Ordering valves.; ordrng 1 W10594392 (valve-gas) and 1 W10597156 (valve-gas) and 1 W10859922 (valve-gas) and 2 W11256503 (valve-gas)s

Near Sam Houston Way, San Antonio, TX 78253
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JFC2290REM00 Customer stated unit stopped making ice just recently after last visit. Upon investigation found ice maker turned off. Pulled EVAP cover to inspect harness. Found harness was fully plugged in. Replaced harness just Incase it shorted out. Unit testing good now. No further issues at this point.

Near Creekside Cove, Boerne, TX 78006
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Issue stated by customer: door not closing properly. Replaced door previously. Replaced hinges today. Unit closing good. Unit test good.

Near Bricewood Pl, San Antonio, TX 78254
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue stated by customer: unit not cooling properly, fridge and freezer will intermittently stop cooling leaving condensation and water puddling in unit.customer upset because food keeps going bad and prior company hasn’t fixed the issues at all. Found unit at 48degrees in RC and about 5 in FC. Found vents caked up at bottom. Cleared and unit dropped in temps just a bit. Some condensation was on ice maker. Ran unit through diagnostic tests and test 39 failed for RC evap thermistor. Ordering thermistors and control. Customer states another company has been out~ 10 times and couldn’t fix issue. Contacted Techline to see if they had any notes about this, spoke to Adrian who stated they had no record of prior visits. #7728369116.; rqstng P&A on 1 W11087438 (motor-evap) and 1 W11109595 (motor-evap) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"

Near Pipers Ln, San Antonio, TX 78251
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KBSD606ESS01 "Replaced door the way I found it. There is no service manual on this model. When I tried to close the door the housing for the wires and water tube prevented the door from closing. Called Tech Line and spoke with Adrian to see if I could receive guidance and locate a service manual. I was informed that there is no service manual for this model and would have to figure it out myself. SR# 7728366768. I backtracked a cut the zip tie and pulled back the tape around the rubber sheath and ran the housing in front of the assembly support base. This enabled the door to close. However, grille bottom which was never on the unit when I arrived the first time, could not be installed without preventing the door from staying open. The skirt bottom grill was also not on the unit when I first arrived and was not evident how it fit onto the unit. Again, no service manual prevented me from re-installing this correctly. There had been a Sears Technician that had been

Near Birdie Ridge, San Antonio, TX 78260
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Need to order main control board, console will need to be replaced as well. ; ordrng 1 W11261167 (cntrl-elec)"

Near Shady Oak Dr, Bandera, TX 78003
Shawn W.

Shawn W.

OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 This job looked like there was a path to payment concern. I called the office to voice my concerns. I was informed that I would indeed have to collect a service call since it is a second call back and Tech Line had determined there was no problem with the unit. I called the client to inform them that I was on the way and explained that I would have to collect a service fee. The client understandably did not want to pay a service fee since it is under warranty. I provided the SR # from the previous call SR # 7728263512 so the client could address it with Whirlpool. I called Partner Team to document with Whirlpool but the wait time went from 0 minutes to 59 minutes.

Near Agave Spine, San Antonio, TX 78261
Justin  R.

Justin R.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Need to replaced LED modules for freezer and fridge. Will need to order LED supply board. Quoted for 733.29, customer contacting whirlpool about covering repair.; ordrng 1 W10695459 (module) and 1 W10830288 (cntrl-elec) and 1 W11462342 (LED MODULE )"

Near TX-173, Bandera, TX 78003
Christian G.

Christian G.

RANGE WHIRLPOOL WGG745S0FS02 Issue stated by customer: bake not igniting. Replaced bake ignitor. Unit started and got to 350. Unit tests good. Informed customer of survey.

Near Travis Pth, San Antonio, TX 78253
Justin  R.

Justin R.

RANGE WHIRLPOOL WFE540H0ES1 "Found convection fan not working, did not see any major damaged to fan. Unit heating correctly just not turning fan on. Will order fan and control to have for repair. ; ordrng 1 W10346154 (cover) and 1 W10586737 (cntrl-elec) and 1 W10617485 (fan-convct)"

Near Stringtown Rd, Medina, TX 78055
Justin  R.

Justin R.

COOKTOP GAS KITCHENAID KGCD807XSS02 "Replaced back left burner head and back left burner head. Replaced ignitor on front left side, tried removing front right which cannot be removed without further damaging cooktop. Burner head also starting cracking the cooktop. Will need to be replaced to get crack fixed and front right burner out of top. Will also need front left burner head. ; rqstng P&A on 1 W10296933 (cooktop), ordrng 4 WP3368921 (screw-torx)s and 1 WP7505P339 (FRONT LEFT )"

Near FM3240, Bandera, TX 78003
Douglas H.

Douglas H.

COOKTOP ELECTRIC JENN-AIR JIC4430XB00 Unit not powering on. Verified proper voltage going to unit now. Found UI definitely shorted out. Ordering UI display and module to resolve the issue. ; ordrng 1 W10857232 (MODULE ) and 1 WPW10396615 (DISPLAY)

Near Canyon Cir, Boerne, TX 78015
Jim G.

Jim G.

DRYER MAYTAG MEDC465HW0 Replaced heater. Issue resolved

Near Andrews Garden, San Antonio, TX 78258
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Freezer had frost build up and fridge not cooling properly. Removed EVAP cover to find air channels frozen over. Calling techline per notes. Spoke with Dave. He stated based on info need to replace door and install 6 blade fan part number 2163777. Sr 7728282937Ordering door and fan blade per techline. Defrosted air channels do unit will function. Advised customer per techline put a few gallons of water to help with cooling issue as unit was under filled. ; ordrng 1 LW10642554 (DOOR) and 1 WP2163777 (FAN BLADE)

Near Tealeaf St, San Antonio, TX 78238
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer had additional piece of rack which she wished installed.

Near Makayla Cross, San Antonio, TX 78259
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB865GW0 "Replaced control board due to no drain good voltage to drain after replacement of control board tested washer , now unit is draining no issues job complete."

Near Las Palmas Dr, San Antonio, TX 78237
Tommy B.

Tommy B.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Called tech line spoke to Adrian. SR7728249509 diagnostics revealed And in operable icebox fan. Recommended swapping control board and ordering the ice box fan in case.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10675033 (cntrl-elec)

Near E Bandera Rd, Boerne, TX 78006
Christian G.

Christian G.

DRYER MAYTAG MEDC465HW0 Helper tech.

Near Timber Path, San Antonio, TX 78250
Richard G.

Richard G.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 Customer complaint is that the door sits crooked and is sometimes hard to open and close. Found faulty hinges.; ordrng 2 W10825778 (hinge-door)s

Near Saber Point, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

COOKTOP GAS JENNAIR CVGX2423B "Checked cooktop found igniter switch not switching over, switch need to be replaced due to lag in igniting. Ordering switch resolve issue.; ordrng 1 WP71003385 (switch- ig)"

Near Monterrey Oak, San Antonio, TX 78230
Christian G.

Christian G.

DRYER MAYTAG MEDX655DW1 Issue stated by employee. Unit not heating. Previously instructed not to use unit and to clean vent house putting due to rancid smell and debris build up. Arrived and no heat. Pulled off vent hose and massive wad of mud with bugs was in unit hose. Employee stated we had returned after hose was “cleared” and said it was ok to use unit. No record of that. Due to usage of unit prior to our return thermal cut off and hi limit shorted once more. Ordering part again.; ordrng 1 279816 (thermal cut off hi) and 1 WP3392519 (thermal fuse) and 1 WP3977767 (thrmst-fix)

Near Hidden Glen Woods, San Antonio, TX 78249
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint is that water is dripping from the dispenser and sometimes the ice will fall out of the door randomly. Ordering separator and rescheduling valve.; ordrng 1 W11324790 (SEPARATOR)

Near Big Valley Creek, San Antonio, TX 78254
Tommy B.

Tommy B.

WASHER MAYTAG MVWB765FW3 Customer stated issue is a loud knocking noise. Diagnostics revealed F7E9. Found issue to be an inefficient stater. Ordering parts to resolve issue.; ordrng 1 W11195971 (stator)

Near Table Rock Way, San Antonio, TX 78255
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Part came in damaged again, had 2 cart he’s on it and small crack. Customer very upset claiming were sending used parts. Reordering.; ordrng 1 W11025614 (rail-mulln)"

Near Jubilance Path, San Antonio, TX 78254
Tommy B.

Tommy B.

RANGE WHIRLPOOL WEEA25H0HN1 Stated that the issue with the unit is heating to high in the left front burner at all times. Found issue to be caused by faulty infinity switch. Wrong switch ordered by pre-screening process. Ordering parts to resolve issue.; ordrng 1 W11129442 (switch-inf)

Near Heuermann Rd, San Antonio, TX 78256
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Joel 778358714 after troubleshooting we found icemaker to be faulty. ; ordrng 1 W10873791 (icemaker)

Near Catalan Cliff, San Antonio, TX 78261
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KBFC42FTS04 "Last tech found unit needed new doors. Upon trying to replace left door, door looked good but mullion flipper clips didn’t match up, so door wouldn’t angling properly. Put old door back on. Checked right door wasn’t even remotely correct, new part ordered came in smaller and with gray interior, unit is white. Replaced freezer door. Reordering both refrigerator doors ; ordrng 1 W10223581 (LEFT DOOR) and 1 W10223582 (RIGHT DOOR)"

Near Hoskins Trail, Boerne, TX 78006
Shawn W.

Shawn W.

DISHWASHER KITCHENAID KDPE234GPS0 Replaced the pump and motor. When testing I found that there was a class 2 leak front center. After further tests and observations I found that the water is leaking from the rivets used to connect the heating element to the tub. The unit was also missing some retainers and caps. Part ordered.; ordrng 1 W10503548 (retainer) and 1 W10503548 (retainer) and 1 W10660528 (gasket) and 1 W10813122 (cap) and 1 W10835073 (seal) and 1 WPW10681506 (tub-dishwr)

Near Shadden Oaks, Live Oak, TX 78233
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced ice maker. Water is going to the water dispenser but not to the ice maker. Need wiring harness and valve.; ordrng 1 W10884720 (harns-wire) and 1 W11043013 (valve)

Near Lands Point St, San Antonio, TX 78250
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer stated that the issue is the unit is not producing ice. Found low ice production in the ice bin. Ran thermistor tests along with icemaker harvest and fill tests. The unit passes all of those functions. Found issue to be a faulty user interface. Ordering parts to resolve issue.; ordrng 1 W11387387 (UI )

Near Dona Ana Dr, Helotes, TX 78023
Tommy B.

Tommy B.

MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Need a transformer and possibly capacitor. Resistance checks out on transformer but service pointer indicates a higher voltage meter might be needed for completely accurate readings. ; ordrng 1 W10269232 (thermostat) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg)

Near Bricewood View, San Antonio, TX 78254
Jim G.

Jim G.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Console is require. Not responding. Acting erratically. ; ordrng 1 W11296171 (console)

Near Olive Way, San Antonio, TX 78259
Jim G.

Jim G.

ICEMAKER (STANDA KITCHEN AID KUIX535HPA I made a mistake when ordering. Reordering part for Friday. ; ordrng 1 W10897719 (valve)

Near Turnberry Way, San Antonio, TX 78230
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Called customer to inform part was not pulled customer will be available tomorrow after 2pm rescheduling for tomorrow.spoke to parts team part will be in bin; schdld next appmnt for 7/21 TUE !

Near Magnolia Blossom, San Antonio, TX 78247
Ezequiel V.

Ezequiel V.

MICROWAVE OVEN IKEA IBMS1455DS00 Checked microwave found start push button broken ordering push button and ui to resolve issue.; ordrng 1 W10251249 (button) and 1 W10251250 (button) and 1 W10623616 (cntrl-elec)

Near Mt Crosby, San Antonio, TX 78251
Christian G.

Christian G.

RANGE WHIRLPOOL WFC310S0EB3 Issue stated by customer: unit not operating. Arrived and found display out. Unit still a ole to make selections and burners operational. Voltage tests good from outlet to tblock. Ordering control and harness. Unit out of warranty period. Unless office can provide later proof of purchase. Total 457.14.; ordrng 1 W11122531 (cntrl-elec)

Near Old Tezel Rd, San Antonio, TX 78250
John L.

John L.

WASHER AMANA NFW5800HW0 "Inspected unit, found shipping Bolt still installed on unit. Remove bolts, issue has been resolved."

Near White Star Dr, Corpus Christi, TX 78414
John L.

John L.

MICROWAVE WHIRLPOOL WMH32519HV "Inspected unit, customer had unit unplugged. Plug unit back in and ran tests. Unit function without any issues, and unit had no codes. Did a factory reset on unit, ran more tests on separate components. Unit did not show any signs of flickering or any erratic behavior. No issues found at this time."

Near O'Casey Dr, Corpus Christi, TX 78413
Adam H.

Adam H.

DRYER MAYTAG MED5630HC0 Inspection of unit shows no error codes unit is getting proper voltage and hidden correct temperatures diagnostic tests all pass. Customer states when using dryer on quick dry unit will not dry clothing completely. Advise customer that unit does need a certain amount of fabric inside of machine for moisture sensors to work correctly. Issue resolved

Near Mallory St, Sarita, TX 78385
John L.

John L.

WASHER WHIRLPOOL WTW8040DW "Ran diagnostics, tested drain pump. Pump powers on but will not turn. Replaced drain pump,tested after install. Issue resolved."

Near FM 1069, Aransas Pass, TX 78336
Adam H.

Adam H.

RANGE FRIGIDAIRE FFEF3018LBG Customer complaint of several burners not working. During inspection of unit found dead mouse under side of cooktop. Pictures in SD-QuickPic will not work on this unit

Near FM 3354, Bishop, TX 78343
Michael R.

Michael R.

RANGE WHIRLPOOL WFG520S0AS "The oven wouldn’t come on per customer. Turned the oven on and it released gas but wouldn’t ignite. Installed new electrode, turned the oven on and it ignited and preheated normal. Collected"

Near Terravista Trail, Victoria, TX 77904
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle issue resolved

Near W Farm St, Alice, TX 78332
John L.

John L.

WASHER WHIRLPOOL WTW4855HW1 "F0E5 off balance. Unit is leve, inspected suspension. Found front side suspension has more play than rear. Springs weak, replace suspension to resolve issue.; ordrng 1 W11159470 (suspension)"

Near Whitecap Blvd, Corpus Christi, TX 78418
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Inspection of unit shows no air being circulated from freezer compartment to refrigerator. But when testing fan from control shows test passing. Replace control And evaporator motor as well as start device to resolve issue; ordrng 1 W10350564 (capacitor) and 1 W10796752 (start-dev) and 1 W11161172 (cntrl-elec) and 1 W11215582 (motor-evap)

Near E General Cavazos Blvd, Kingsville, TX 78363
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, as soon as I open the freezer door the smell of Freon could be detected in the air. The evaporator has sprung a leak causing to lose Freon, The odor of the Freon also smells burned, the smell is due to a bad compressor. Replace evaporator and compressor to resolve this issue.; ordrng 1 W10570565 (evaporator) and 1 W10575980 (compressor)"

Near Naples St, Corpus Christi, TX 78415
Michael R.

Michael R.

DISHWASHER MAYTAG MDB4949SHZ0 "I didn’t have the control in my parts bin. Contacted Darby, they do have it, rescheduled customer for next day; schdld next appmnt for 7/17 FRI !"

Near Lexington Ln, Victoria, TX 77901
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer said sometimes it freezes really and sometimes not. The repair made the first time is good, evaporators aren’t freezing up, temperature in the FC 17 degrees, RC 45 and 35 in the ice maker in RC. Unplugged the appliance to plug into the kilowatt meter and the relay K4 kept clicking on and off and wouldn’t allow the appliance to start up, possible this has been happening intermittently causing temperature issues. Unplugged the appliance for 5 minutes and it started back up. Called and spoke Robert at whirlpool tech line SR 7728344730, explained all I’d done, asked to check the display for the pantry, it is working normal. He advised to replace the main control. ; ordrng 1 WPW10675033 (cntrl-elec)"

Near Terravista Trail, Victoria, TX 77904
John L.

John L.

WASHER WHIRLPOOL WFW3090JW0 "Made multiple attempts to get unit into diagnostics mode, all attempts failed. Unable to run unit in diagnostics, according to customer unit showed an error code, attempted to run unit to see if code would be triggered. This unit does hasve a service pointer for non start W11395614ATHIS IS A STACKED UNIT IN A MOBILE UNIT, WILL NEED A HELPER ; ordrng 1 W11334214 (CCU)"

Near Smokehouse Rd, Rockport, TX 78382
John L.

John L.

REFRIGERATOR WHIRLPOOL ISC21CNEDS00 "Inspected unit camera auger motor is not turning to dispensing ice. Check for voltage and auger motor, was not getting any voltage add motor when ice is being called for. Tested for voltage harness connector, was not getting proper voltage from connector and when ice pattern was depressed voltage did not change. Can he relayed by control panel click when ice paddle is depressed. Could be issue with the control board that was previously installed not sending proper voltage to auger motor. Replace auger motor harness and control board to resolve this issue.; ordrng 1 W10298069 (harns-disp) and 1 W11035837 (cntrl-elec) and 1 WPW10317991 (motor)"

Near Egery Island Rd, Taft, TX 78390
Adam H.

Adam H.

DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows good voltage and proper temperatures. Customer complaint of dryer stopping midcycle also dryer will stop but timer will continue to run. Replace thermostats and timer to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10185982 (timer)

Near FM 1554, Alice, TX 78332
Adam H.

Adam H.

DRYER WHIRLPOOL WED8500DC4 Inspection of unit shows no error codes. But unit is making a loud screeching noise. Replace a Idler pulley belt and support rollers.; ordrng 3 W10314171 (drum support roller)s and 1 W10468057 (pulley-idr) and 6 W10512946 (ring)s and 1 W10610882 (belt)

Near N Pasadena St, Kingsville, TX 78363
Douglas H.

Douglas H.

FREEZER WHIRLPOOL WZF34X16DW04 "Last tech diagnosis of SS issue. Confirmed diagnosis of failing compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit testing good now. No further issues at this point. Yes to survey and leave behind."

Near Sweet Desiree, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WFW5620HW1 Tested unit no error codes found all components working. Had customer load unit unit not overloaded ran quick wash with load tested unit with load all operations normal called tech line spoke to JK sr number 7728334342 for findings

Near Hillside Oaks Dr, , TX 78121
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Replaced icemaker. Issue resolved.

Near Auburn Park, Selma, TX 78154
Douglas H.

Douglas H.

MICROWAVE OVEN KITCHENAID KOCE500ESS08 Unit oven lights flicker when the door is opened. Finding issue to be electronic control. Ordering electronic control to resolve the issue. Control on B/O; ordrng 1 W11179310 (ELECTRONIC CONTROL )

Near Cortez Cove, San Antonio, TX 78255
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Opened box to ice maker found fill tube not with kit cannot locate fill tube sleeve and filltube on parts break down this is where icemaker is leaking need both parts, called tech line spoke to Dustin sr 7728026861 he did research unable to locate fill tube or sleeve either. He advised will need parts dept. to contact vendor for parts research spoke to DB she will have parts Dept do research. ; O-emld tckt"

Near FM467, La Vernia, TX 78121
Justin  R.

Justin R.

RANGE WHIRLPOOL WFE550S0HZ1 Replaced hinge door for right side.

Near Co Rd 375, San Antonio, TX 78253
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Unit frozen over. PREID was fan and thermistor assembly. Will also need however a evaporator cover. ; ordrng 1 WPW10501260 (cover-evap)

Near Redriver Song, San Antonio, TX 78259
Tommy B.

Tommy B.

MICROWAVE OVEN JENN-AIR JMW2427DS01 Last visit found a faulty UI. Swapped out with new console this visit to resolve issue. Collected labor cost.

Near Low Oak St, San Antonio, TX 78232
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS588FIHZ Plugged in unit. Will let unit run for 24 hours. Will diagnose tomorrow. ; schdld next appmnt for 7/16 THU !

Near Interstate 35 Access Rd, San Antonio, TX 78224
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator found ice maker arm stays up in off position after making cycle of ice, replaced ice maker checked operation unit working normal now ; used 1 WPW10190965 (ICE MAKER) from stock"

Near Rosalind Way, San Antonio, TX 78222
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out control board to resolve heater issues and tested the unit. Unit tested good now with no further issues at this time.

Near Evans Rd, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC (D JENN-AIR JJW2430DS01 DOP provided unit under warranty snapped photo of scratch on paint left of unit. Advised customer of pre existing scratch. Found F2 E1 error stuck key pad. Found key pad bot engaging replaced console assembly tested all operations normal advised of survey.

Near Copper Creek Dr, La Vernia, TX 78121
Richard G.

Richard G.

COOKTOP GAS WHIRLPOOL WCG55US6HS00 Customer complaint is that the burners are too high. Verified issue. Will need to order pressure regulator.; ordrng 1 W11087445 (regulator)

Near Sam Houston Way, San Antonio, TX 78253
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KFIS25XVMS00 Found that the temperatures were perfect and that the client had the damper blocked. I rearranged the food items and showed the customer how and why intermittent freezing pockets form. I ran diagnostics and found that the unit is fully operational.

Near Pebble Falls, San Antonio, TX 78232
Richard G.

Richard G.

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer complaint is that the power button was not working properly on the console. Replaced the console and tested to complete. Unit is good to go.

Near Pitchfork Gap, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVW6230HW0 Ran diagnostics no error codes. Tested valves pumps and wash functions these were good. Educated customer on HE machines not using as much water and detergent and use and care of unit advised to use HE install instruct today customer does not want to be on Maytag app. Unit operating as designed

Near County Rd 326, Adkins, TX 78101
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDC215EW1 Checked dryer found hair wrapped up in roller pin removed hair removed debris in fan blade checked unit all checks good no issues. Job complete.collected all fees.

Near Boulder Dr, San Antonio, TX 78220
Jim G.

Jim G.

REFRIGERATOR JENNAIR JFFCC72EFS00 Thawed refrigerator evaporator. Replaced all parts in kit as per service bulletin. Issue resolved.

Near Hillsong, San Antonio, TX 78258
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced faulty FC evaporator motor. Issue resolved.

Near Elmbrook, San Antonio, TX 78258
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Customer complaint is that the freezer section stopped cooling and the light went out. After a while, he freezer section started cooling again but the light stayed out. Replaced thermistor with truck stock. Thawed out evaporator and light switch. Everything working as designed. Unit is good to go.; used 1 W10316760 (THERMISTOR ) from stock"

Near Pearl Jubilee, San Antonio, TX 78245
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Found that the unit was plugged into a extension cord that runs into an outlet board running back through a wall plugged into another outlet board. The unit had no power and I was receiving no voltage along the line. I explained to the customer that they would need to have a licensed electrician come out and check and fix the outlet. I explained that it is ideal to have a dedicated circuit for the unit. The customer said his phone was out so I agreed to call Mr. Electric and have him talk with Lori. He is a retired police officer so I am providing a discount on the service fee. I explained to him that the service call is good for 90 days. Once he has the electrical fixed, if he has any further problems to call us within 90 days and we will further diagnosis the problem. Collected service fee."

Near Circle Tree St, San Antonio, TX 78247
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWC415EW1 "Called customer while in route, customer stated they have extended warranty explained t9 customer about proper dispatch need. Customer will contact extended warranty for dispatch."

Near Mas Frio, San Antonio, TX 78223
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Spoke with customer, looking for closing documents. Will reschedule once paperwork is received. ; O-emld tckt"

Near Sweet Rose, Castroville, TX 78009
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRFC300EBS01 Sealed up edges due to separation after applying sealant good seal all around. Unit working as designed. Job complete.

Near Woodcrest Dr, San Antonio, TX 78209
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS331SDHM02 Waterline is loose at the top of the cabinet. Clamp part ordered was incorrect. Ordering correct part to resolve issue.; ordrng 1 4387491 (insert)

Near Evans Rd, San Antonio, TX 78258
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Found both freezer and fridge running super hot, compressor and condenser fan running. Will need to have sealed system tech come out. Spoke with DH and said to order compressor. According to SB-Web unit has sealed system coverage. ; ordrng 1 W10507884 (compressor)"

Near Brieden St, Castroville, TX 78009
Ezequiel V.

Ezequiel V.

REFRIGERATOR IKEA IX5BBEXDS00 "Spoke to Cathy from techline after stating issue, troubleshot down to bad heat probe, provided tech with update heat probe part number. Ordering probe to resolve issue.part number (819043)SR7728335021; ordrng 1 819043 (heat-probe)"

Near Nacogdoches Rd, San Antonio, TX 78209
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Customer did not have closing documents available called CXC spoke to Cindy SR 7728314220 unit covered under ELW found failed microcomputer replaced board tested lights and heating all operations normal advised of survey.

Near Lazo Summit, San Antonio, TX 78244
Shawn W.

Shawn W.

WASHER WHIRLPOOL MAV6451AWW Customers complaint was units cycle knob would not move forward and need to be advanced manually. This knob attaches to a timer which uses a motor I checked the asynchronous motor on the timer element and it is damaged and will need to be replaced. Client decided to not go through with the repair because it was cost prohibitive. Customer paid service fee of.; ordrng 1 WP22004189 (timer)

Near Corian Springs Dr, San Antonio, TX 78247
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF520PADB7 Removed outer door replaced control installed new rollers to replace old ones. Ran diagnostics all operations normal. Advised customer to clean filter on regular basis to also primer hot water advised of survey.

Near Willow Moss St, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX988SIBM01 Checked ice room temp temp at 13 degrees RC at 39 and FC at 6 ran diagnostics checked thermistors fans and error codes these were all good and no error codes did ice maker fill test and harvest these passed callee tech line spoke to Cathy SR number 7728239130 we went through same tests her advise was to bypass pantry UI and if unit makes ice then Pantry UI bad if not to replace UI for dispenser. Advised customer of possible part costs of needed to be dome customer to report malfunctions.

Near Vista Run Dr, San Antonio, TX 78247
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC [S KITCHEN AID KOSE500ESS01 Removed unit replaced thermal fuse tested all operations normal.

Near Valona Dr, Cibolo, TX 78108
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW5000DW3 "Installed new control unit worked form5 minutes went dead called techline spoke to Robert SR number 7728340442 tested pump at 25 ohms but it was hot to touch he advised replace board and pump , and to replace pump before board. Call when part comes in.; ordrng 1 W11417466 (CONTROL)"

Near Greystone Dr, San Antonio, TX 78233
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Found icemaker heater not coming on cubes stuck in icemaker, customer complaint about freezing in RC checked compressor and checked thermistor found outmof range thermistor. Call,when parts come in.; ordrng 1 12002355 (thermistor kit) and 1 W10884390 (icemaker) and 1 WP482338 (adhesive)"

Near Smoking Oaks St, Live Oak, TX 78233
Steven G.

Steven G.

RANGE MAYTAG MET8720DE02 "Checked range temps found upper oven 30 degrees high, adjusted temp lower oven sensor not cycling correctly replaced sensor checked operation unit working normal now"

Near Lakefront, San Antonio, TX 78222
Justin  R.

Justin R.

ICEMAKER (STANDA SCOTSMAN SCAN60PA-1SU "Contacting Scotsman tech support, believe issue to be ice level sensor. Spoke with Scotsman tech support and they suggested replacing the pressure switch. Drain pump is staying on while unit is off. ; ordrng 1 11-0504-01 (pressure switch)"

Near US-90, Castroville, TX 78009
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS315SDHM02 Verified drawers were intact broken however informed customer they would not be covered by cosmetic warranty which must be within 30 days of date of purchase. Customer education.

Near Cleland Pl, San Antonio, TX 78260
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Completed factory reset. Reset power as well. Issue resolved. Also assisted in setting up remote connect.

Near Cleland Pl, San Antonio, TX 78260
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS325FDAM02 Found unit not going into defrost. Element is good. Will need to order new harness and bi metal. ; ordrng 1 W10225581 (defrost bimetal) and 1 W10297482 (harns-wire)

Near Pertelote Farm, San Antonio, TX 78228
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL ED5VHEXVQ06 "Checked refrigerator found freezer door dispenser flap not closing because ice guide popped out of place, reattached guide checked flapper is closing properly now everything checks out ok"

Near W Formosa Blvd, San Antonio, TX 78221
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Issue stated by customer: unit still frosting up in fridge, not cooling. Previously found unit frosted up, defrosted and saw defrost sensor in wrong position. Repositioned. Unit still having same issue. Quoted customer 211.68 for part +labor. Customer states he will call us back if moving forward with install. Part#W11087438."

Near Cervantes, San Antonio, TX 78228
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Issue stated by customer:unit not draining. Previously instructed to replace drain hose by Techline. Replaced unit started draining fine.

Near Zurich, San Antonio, TX 78230
Jim G.

Jim G.

WINE COOLER KITCHEN AID KUWL204ESB01 Replaced name plate. Issue resolved. Within 30 day cosmetic warranty.

Near Smithson Ridge, San Antonio, TX 78261
Jesus C.

Jesus C.

DRYER MAYTAG MEDB835DW4 Unit will not heat on automatic cycles. No power to element. No power from control. Unit will heat on timed dry cycle. Will need to replace UI and control. ; rqstng P&A on 1 W11098430 (cntrl-elec) and 1 W11158457 (overlay)

Near Monterey St, San Antonio, TX 78237
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT519SZDB06 "Checked refrigerator found no abnormal noises, unit is cooling and running as designed. No issues. Job com0lete."

Near Blue Crest Ln, San Antonio, TX 78232
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFE320M0ES2 The issue was that the oven door hinges are broken. Both hinges will need to be replaced. Ordering parts to resolve issue.; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)

Near Huebner Rd, San Antonio, TX 78258
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced ui due to faulty readings and unit going into diagnostics while just pressing light switch. After replacement tested unit no issues with evap motor or thermistor unit is working as designed. Job complete

Near La Rue Ann Ct, San Antonio, TX 78213
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDF540PADM3 Replaced heater element. Issue resolved.

Near Pesaro Point, San Antonio, TX 78259
Jesus C.

Jesus C.

WASHER WHIRLPOOL WFW5620HW1 Tested washer. Powers on. No stored error codes. No issues during testing. Unit is working properly. Tested to complete.

Near Goliad Rd, San Antonio, TX 78223
Jesus C.

Jesus C.

WASHER MAYTAG MHW6630HW0 Called tech line.Sr 7728337603. Found unit has the no spin option saved. Customer will need to adjust settings during wash cycle. Unit is working as designed. Job complete.

Near Center St, San Antonio, TX 78202
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Complaint is that the unit has ice maker issues. Verified issues. Unit will need a new ice maker.; ordrng 1 WPW10300024 (icemaker)

Near SW Loop 410, San Antonio, TX 78245
Christian G.

Christian G.

WASHER MAYTAG MVWB835DW5 "Issue stated by customer: unit displaying LF intermittently. F3E2 spin limited by temp, F0E4 inlet temp fault, F8E1 long fill stored. Put unit into diagnostics. Hot water not flowing, cold water barley coming out. Voltage tested good from wall. Replaced valve with tstock. Unit tests good. Informed customer of survey.; used 1 W11165546 (VALVE) from stock"

Near Gil Pfeiffer, Boerne, TX 78015
Shawn W.

Shawn W.

WASHER MAYTAG MVWB765FW3 "Customer was complaining that the unit has been flashing OFB and resetting cycles. The unit was functioning with the same type of loads since July. Then the unit about a week ago started e Perone I g the problems. Ran diagnostics and received error code F9 E2 Water Ring Detectedand pump drive system problem and F0E3 Overload and F0 E5 Off Balance Load and F7 E9 Locked Rotar and F2 E1 UI stuck button. Found that there is water leaking from the tub. Found that the drain pump had resistance of 24 ohms. This is well over the range of 12 to 15 ohms.unit is going to need a new control, ordering a drain pump as a contingency. Both the drain pump test and the Drive System tests are pointing to the control board. Parts ordered. Noticed that the drain stand pipe is not at least 39 inches off the ground. I informed the client about the stress this puts on the pump and ideally acquiring a siphon kit.; ordrng 1 W10876600 (drain pump) and 1 W11195970 (cntrl-elec)"

Near Pat Booker Rd, Live Oak, TX 78233
Justin  R.

Justin R.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "F6E4 stored in system, tested unit did not find any issue. Went over settings, unit is working as designed."

Near Azalea Fern, San Antonio, TX 78253
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Discovered that the installers from Costco damaged the door as well as striping the screw that inserts into the handle. As well the mounting screws were screwed in to far causing a gap between the handle and the door. Unit will need new deli drawer, handle, gasket and hardware. Parts ordered. Explained to the customer that it could take up to 12 weeks to get the door. Pictures included.; ordrng 1 W11045125 (handle) and 1 W11104495 (dor-fip) and 1 WPW10443326 (gasket-fip) and 1 WPW10661886 (screw) and 1 WPW10661886 (screw)"

Near Guy Guisborne, Schertz, TX 78154
Jim G.

Jim G.

WASHER WHIRLPOOL WTW4855HW1 Verified issue was possibly loose wire connected. Fasten life lock connection using wire tie. Issue resolved. ; used 1 8567668 (WIRE TIE) from stock

Near Overlook Loop, San Antonio, TX 78259
Christian G.

Christian G.

MICROWAVE OVEN WHIRLPOOL WMC30516AS0 Unit not serviceable as stated by service pointer W10550945A. Service pointer states no replacement parts avaIlable and “If you are called to service this machine “do not schedule a service call.”” Please review pics

Near Phoebe Lace, San Antonio, TX 78253
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KFXS25RYMS0 Issue stated by customer: icemaker not dispensing ice. Ice bin had frozen water in it. Found fill valve had froze over and popped. Icemaker still good. Ordering fill valve.; ordrng 1 W11415785 (FILL VALVE)

Near Oak Dr, San Antonio, TX 78256
Ezequiel V.

Ezequiel V.

MICROWAVE OVEN JENNAIR n/a Checked microwave found turntable motor not rotating ordering motor and drive to resolve issue. Customer stated they will contact office if they want to continue service. Collected service call fee. Job complete.; rqstng P&A on 1 461967753742 (covr-motor) and 1 461967848971 (motor-turn) and 1 W10545578 (shaft-turn)

Near Orchard Hill, San Antonio, TX 78230
Douglas H.

Douglas H.

VENTHOODS WHIRLPOOL WVU37UC6FS0 Last trip found faulty blower motor. Upon inspection of new part fan blade was damaged on arrival. Swapped out with old fan blade to make unit functional but the old blade is damaged as well just less damaged. Ordering new fan blade to resolve the issue. ; ordrng 1 W11099714 (FAN BLADE)

Near Aberdeen, Boerne, TX 78015
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Tested dishwasher. Not powering on. Good power from outlet. Found wiring in junction box under unit was loose. Fixed wiring. Unit powered on. No issues during testing. Unit is working properly. Job complete.

Near Oatway Valley, San Antonio, TX 78252
Richard G.

Richard G.

WASHER MAYTAG MVWB765FW3 Replaced agitator. Tested to complete. Unit is good to go.

Near Creekshore Cove, San Antonio, TX 78254
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit not drying. Found no rinseaid being used. Checked errors found f7e1 error nearer function turned off. Cleared error. Ran test cycle to check functionality of unit. Heater is functioning but there isn’t adequate heating. Ordering control to resolve the issue. Part on B/O; ordrng 1 W11305296 (CONTROL)

Near Porch Swing, Boerne, TX 78006
Jesus C.

Jesus C.

RANGE KITCHENAID KSGB900ESS3 Complaint is p en was running and would not shut off. Tested range. No stored error codes. Found relay to bake was stuck closed. Will need to order and replace control and UI. ; ordrng 1 W10759287 (cntrl-elec) and 1 W10759323 (display) and 1 W10901118 (panl-cntrl)

Near W Grayson St, San Antonio, TX 78212
Tommy B.

Tommy B.

MICROWAVE OVEN KITCHENAID KOCE500ESS09 Customer stated that the issue is the unit has inconsistent baking results. No errors revealed in diagnostics. Found issue to be a faulty temperature sensor. Ordering sensor to resolve issue. ; ordrng 1 W10859573 (sensor)

Near Wishing Well, San Antonio, TX 78260
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRFF707ESS01 Running diagnostics revealed that the defrost by metal stuck open. Ordering additional parts to resolve issue.; ordrng 1 W11032800 (motor-evap)

Near Viento Point, San Antonio, TX 78260
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW7040DW0 Ran diagnostics and discovered error code F9 E2 Water Ring Detected Pump Drive System Problem and F0 E5 Off Balance Load. Client had claimed to see an E3 F5 error code which did not come up. That does not exist but could possibly be F5 E3 Lid Lock will not unlock would be this error if it existed at some point. The Service Diagnostics Verification Cycle revealed During sub steps 16 through 19 was displaying that the drive is not functioning as designed. It was working partially but grinding could be heard. On further inspection I found that the bolt holding in the impeller was not screwed in all the way and had about a 1/4 inch gap. I tightened down the Impeller screw/bolt and reassembled. Ran another Service Diagnostics verification Cycle as well as sub tests 10 through 14 on the service diagnostics load and test function. These test cover all speeds of spin and agitate. This unit is fully functional now and working as designed.

Near Sundew Cir, San Antonio, TX 78266
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced ice container for ice maker.

Near Richmond Hill St, San Antonio, TX 78250
Justin  R.

Justin R.

RANGE WHIRLPOOL WGG745S0FS02 "Ignitor that was sent is the wrong one, need WP7432P143. Will order and schedule for tomorrow. ; ordrng 1 WP7432P143 (BAKE IGNITOR )"

Near Travis Pth, San Antonio, TX 78253
Justin  R.

Justin R.

VENTHOODS WHIRLPOOL WVU37UC0FS0 "Found top of vent hood damaged, calling techline to document. 7728337472 file number. Getting transferred to trade team to document findings. 7728165300"

Near Turmoil Curve, San Antonio, TX 78254
Justin  R.

Justin R.

REFRIGERATOR KITCHENAID KRSC503ESS01 "Replaced right door, separator, badge and tray drip. Unit is good to go."

Near Braun Path, San Antonio, TX 78254
Steven G.

Steven G.

DRYER MAYTAG MEDX655DW1 Checked dryer found start button popped out reattached switch checked operation unit working properly now

Near Village Row, San Antonio, TX 78218
Steven G.

Steven G.

ICEMAKER (STANDA KITCHENAID KUID508ESS2 "Checked ice maker found first harvest was a good slab of ice after that cycles were not going the full 20 minutes found water pan not filling all the way causing ice to be thin, but when I added water to pan cycle would go 20 minutes replaced water valve to increase water flow and to fill water pan ran cycle good pressure now but still cutting off before pan is full will need new circulation pump ; rqstng P&A on 1 W11176264 (CIRCULATION PUMP ), used 1 W10897719 (VALVE) from stock"

Near Tower Dr, San Antonio, TX 78232
Steven G.

Steven G.

ICEMAKER (STANDA KITCHENAID KUIP15PRXX1 "Checked ice maker found unit running but not getting cold, leak is Evaporator but now after running so without freon water is now in the system which means everything has to be replaced ordering, will need Okie Doekie ; rqstng P&A on 1 2313624 (condenser) and 1 2313806 (hot gas valve) and 1 W10218037 (evaporator)"

Near Cave Ln, San Antonio, TX 78209
Richard G.

Richard G.

REFRIGERATOR KITCHENAID KRFC704FPS03 "Replaced ice maker. However, found wires behind ice maker to be severed where they enter the door. Likely were severed when the ice maker was initially installed in the door. Will need to order a new door.; ordrng 1 W11254957 (dor-fip)"

Near Canyon View Pass, Helotes, TX 78023
Christian G.

Christian G.

OVEN ELECTRIC (D KITCHENAID KODE300ESS04 Replaced oven door front due to physical damage. Unit test good.

Near Tower Creek, San Antonio, TX 78253
Steven G.

Steven G.

RANGE WHIRLPOOL WFE550S0HZ1 "After getting ready to replace hinge found crack on door handle trim, replaced trim and door hinge checked operation everything is working normal now"

Near Hull St, Schertz, TX 78154
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS325SDHV04 Installed new ice door. No issues during testing. Job complete.

Near Hollowell Rd, Atascosa, TX 78002
Richard G.

Richard G.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS00 Customer states the unit has already been fixed by another tech. Unit is good to go.

Near Javalin Trail, Helotes, TX 78023
Richard G.

Richard G.

RANGE WHIRLPOOL WFC150M0EB4 "Replaced wiring harness. Tested to complete. All burners functioning, bake and broil are also good to go."

Near Assumption Dr, San Antonio, TX 78254
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 Customer stated lights flicker and dim then unit stops cooling. Found cooling issue to be faulty thermostat and light issue to be faulty freezer light. Quoted 367.47 for P&L customer wants to proceed with repair. Ordering thermostat and light module to resolve the issue. Collected Sc. ; ordrng 1 WPW10515057 (LIGHT) and 1 WPW10583801 (THERMOSTAT )

Near Belmont Rd, Boerne, TX 78006
Richard G.

Richard G.

COOKTOP ELECTRIC WHIRLPOOL WFG530S0ES1 Unit is missing all burner caps. Will need to order burner caps.; ordrng 1 WPW10183374 (cap-burner)

Near Straight Tribute, San Antonio, TX 78254
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFE550S0HZ1 Customer stated the issue is that the unit repeatedly fails despite attempts to reset it by disconnecting power. Found an F1E0 error in diagnostics. Ordering a control board to resolve issue.; ordrng 1 W11295998 (cntrl-elec)

Near Silver Branch, San Antonio, TX 78254
Douglas H.

Douglas H.

WASHER MAYTAG MVWC565FW2 Customer stated unit would stay in sensing. Found issue to be no water coming from the home side. Advised customer to contact maintenance for the water issue. Showed customer no water coming from hoses. No further issues at this point. Customer declined email.

Near Fabra St, Boerne, TX 78006
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUID508ESS2 "Last visit found a bad pump with tech line. Replaced with a new pump to resolve issues. Unit testing good, will need a cleaning cycle."

Near Clubhouse Green, San Antonio, TX 78257
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDC215EW1 Checked dryer found hair wrapped up in roller pin removed hair removed debris in fan blade checked unit all checks good no issues. Job complete.collected all fees.

Near Boulder Dr, San Antonio, TX 78220
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Checked refrigerator found light switch on refrigerator door moving to much installed spacer with no luck on light switch. Ordering control board to resolve light issue.; ordrng 1 2219875 (light switch) and 1 W10366605 (refer control board)

Near Stalking Wolf, San Antonio, TX 78249
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Replaced ice maker to resolve no ice production, after replacement good harvest good water coming into ice maker job complete."

Near W Mistletoe Ave, San Antonio, TX 78201
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 The issue is the unit is not producing ice regularly. Found issue to be the ice bin thermistor is faulty along with the recirculation pump water level sensor not functioning properly. Ordering parts to resolve issues.; ordrng 1 W11325175 (PUMP) and 1 WPW10511923 (thermistor)

Near Clubhouse Green, San Antonio, TX 78257
Tommy B.

Tommy B.

MW-HOOD COMBO WHIRLPOOL WML55011HS3 Last visit found faulty control and user interface. Is it swapped with new parts to resolve issue. Unit tested good now with no further issues at this time.

Near Rock Creek Run St, San Antonio, TX 78230
Tommy B.

Tommy B.

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer stated the concern was that the unit remains on after turning off the bake cycle. What she was describing is the blower fan functioning to cool the unit after usage. Reviewed use and care guide and set expectations for sounds and unit function with the customer. No further issues at this time. Yes to survey.

Near Carmen Heights, San Antonio, TX 78230
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the issue is the unit is not making ice. Found issue to be ice stuck in the icemaker arm leaving it raised so that it would not engage. Unit functioning normally after removing the ice obstruction. Unit testing good with no further issues at this time

Near Long Bow Rd, Shavano Park, TX 78231
Christian G.

Christian G.

RANGE WHIRLPOOL WFE550S0HZ1 Issue stated by customer: no power. Previous tech found wire blown from tblock. Replaced wiring harness and tblock. Unit turned on. All cooktop broil/bake elements work. Ran unit to 350degree test. Unit tests good.

Near Regency Ln, San Antonio, TX 78249
Richard G.

Richard G.

DISHWASHER KITCHEN AID KDPM354GPS0 Replaced inlet valve. Tested to complete. Unit is good to go.

Near Tufted Crest, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED4815EW1 "Checked dryer found dryer spinning but no heat, found wall outlet only giving 120VAC spoke to customer about proper voltage need for heat. Customer will get electrician out. Job complete."

Near Alexander Hamilton Dr, San Antonio, TX 78228
Jesus C.

Jesus C.

RANGE WHIRLPOOL AGR5330BAW3 Installed new control. Unit turns on. Good bake and broil. No issues during testing. Tested to complete.

Near Logwood Ave, San Antonio, TX 78221
Justin  R.

Justin R.

REFRIGERATOR JENN-AIR JFC2290REM00 "Found the rail mullion loose on top of fridge door. Removed and fixed issue. Mullion is good to go, spoke with customer about if issue happens again the door would more than likely need to be replaced. Collected for service call."

Near Castroville, TX 78009
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Freezer drain is clogged and not draining properly. Will need to replace p-trap, and thaw out the whole freezer section. Thawed drain line and replaced p-trap. ; used 1 W10619951 (TUBE DRAIN) from stock"

Near Sunset Farm, San Antonio, TX 78245
Justin  R.

Justin R.

RANGE WHIRLPOOL WFE320M0JW0 "Replaced main control and temp sensor, unit is working as designed."

Near Bandera Rd, San Antonio, TX 78254
Christian G.

Christian G.

RANGE KITCHENAID KSDB900ESS3 Issue stated by customer: unit changing time. Replaced display clock. Unit tests good.

Near Bucknell St, San Antonio, TX 78249
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW5000DW1 "Checked washer found control board losing power, ordering control board to resolve issue. 2818; rqstng P&A on 1 W10803586 (cntrl-elec)"

Near I-35, San Antonio, TX 78208
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDB835DW3 Found belt broken on dryer recommended replacing pulley and roller as well quoted Labor service fee parts and tax customer paid remaining balance rescheduling Thursday.; ordrng 1 W11162091 (BELT)

Near Cape Meadow Dr, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFG550S0HZ0 Found shorted circuit between bake electrode and DSI spark module checked wires these were good ordered new spark module and electrode. Rescheduling Thursday. Closing docs provided unit ELW.; ordrng 1 W11162730 (CONTROL) and 1 WP9758079 (igntr-oven)

Near Buggy Ln, Converse, TX 78109
Ezequiel V.

Ezequiel V.

COOKTOP ELECTRIC WHIRLPOOL WCE97US6HS00 Replaced cooktop after replacement tested unit checks good no issues. Job complete.

Near Masset Way, San Antonio, TX 78230
Ezequiel V.

Ezequiel V.

RANGE KITCHEN AID KFDC558JSS00 Checked range found bad right fan did not switch from low to hi speed ordering fan to resolve issue.; ordrng 1 W11200129 (blower)

Near W Huisache Ave, San Antonio, TX 78228
Richard G.

Richard G.

RANGE AMANA AER6303MFB2 Replaced surface element. Tested to complete. Unit is good to go.

Near Javelina Hill, San Antonio, TX 78245
Jesus C.

Jesus C.

REFRIGERATOR JENN-AIR JFFCC72EFP00 Installed new evap cover and control. No further issues during testing. Job complete.

Near Barilla Pl, Alamo Heights, TX 78209
Jesus C.

Jesus C.

DISHWASHER KITCHENAID KDTM504EPA2 Tested unit. Leds not responding. Steam escaping from door gasket on top right. Frame of tub was bent causing poor seal. Reshaped tub. Good seal. Replaced UI. No further issues. Job complete.

Near Argyle Ave, San Antonio, TX 78209
Jim G.

Jim G.

RANGE WHIRLPOOL WEE745H0FS2 Verified issue was due to improperly fitting cabinetry.

Near Compass Rose, Canyon Lake, TX 78133
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRMF706ESS01 Incorrect part ordered. ; ordrng 1 W11249952 (motor-evap)

Near Elmbrook, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found diffuser stuck open in RC. Removed shelf replaced diffuser reassembled tested All operations normal. SB shows goods date 12/16/19. Advised of survey.

Near Covered Bridge, Schertz, TX 78154
Christian G.

Christian G.

REFRIGERATOR MAYTAG MSS25C4MGZ00 Issue stated by customer: refrigerator ice maker making loud piping noise. Found ice maker had bend in ice tray where it was catching and snapping loud. Replaced with truck stock. Unit tests good.; used 1 W10873791 (ICE MAKER) from stock

Near Falcon Oak Dr, San Antonio, TX 78249
Christian G.

Christian G.

WASHER WHIRLPOOL WET4027HW0 Issue stated: dryer not running. Replaced start relay and control. Previously spoke to Techline who recommended replacing harness and times per continuity tests. Re ordering motor w/cutoff and thermistor; ordrng 1 279769 (thermal cutoff) and 1 279811 (motor!dryer) and 1 WP3390291 (thrmst-fix)

Near Cogburn Ave, San Antonio, TX 78249
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Checked water pressure low unit making ice temperature is good. Tested ice auger motor found clumping in ice bin. Spoke to TJ at tech line sr 7728324136 he advised me that pressure is to low but unit is operating as designed and 30 psi will complicate ice making process. Customer needs to remove ice bin dump ice weekly and rinse with warm water. He advised to refer customer to customer service for further assistance,unit working as designed. Called CXC spoke to Andrea reported what tech line found."

Near Berry Park, Schertz, TX 78154
Tommy B.

Tommy B.

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 Wrong part ordered by previous technician. Will need to replace with a stainless front user interface on return; ordrng 1 W10864141 (panl-cntrl)

Near Evangeline, San Antonio, TX 78258
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Will need to reschedule. ; schdld next appmnt for 7/17 FRI !

Near Artillery Post Rd, FT SM HOUSTON, TX 78234
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRFF707ESS01 Unit is freezing over at RC. Ordering fan and harness. ; ordrng 1 W11033168 (harns-wire)

Near Winding View, San Antonio, TX 78260
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced freezer compartment door. No gaps or air leaks. Unit is good to go.

Near Novacek Blvd., San Antonio, TX 78254
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Replaced motor and solenoid. Tested to complete. Unit is good to go. Other parts not needed.

Near Texas Star, Helotes, TX 78023
Jim G.

Jim G.

ICEMAKER (STANDA KITCHENAID KUIC15NHZS0 Bin thermistor is shorted. ; ordrng 1 WPW10511923 (thermistor (BIN))

Near Frontier, Spring Branch, TX 78070
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF989SDAM03 "ESTIMATE ONLY! Unit not making ice and will sometimes lock the screen for water dispenser and has to be manually unlocked. Found cause of ice maker fail to be faulty fill tube heater, also found found faulty fascia heater. UI is also faulty. Quoted 553.19 for P&L. Customer wants to think about the repair. Will call back if they want to proceed. Collected Sc. ; rqstng P&A on 1 W10861423 (CONTROLS) and 1 WPW10553630 (FASCIA ) and 1 WPW10554299 (FILL TUBE HEATER)"

Near Cloudy Creek, San Antonio, TX 78255
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL EV250NXTQ Installed new heater wire into drain line. No further issues. Tested to complete.

Near SW 38th St, San Antonio, TX 78237
Douglas H.

Douglas H.

DRYER MAYTAG MEDB765FW0 Last trip found faulty door catch. Replaced catch to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Sand Ash Trail, San Antonio, TX 78256
Ezequiel V.

Ezequiel V.

FREEZER WHIRLPOOL WZC3122DW01 Replaced start device and thermostat on freezer unit is working as designed. No error found during operation. Job complete.

Near Austin Hwy, San Antonio, TX 78218
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Checked refrigerator found freezer iced up again cleared ice and ordered UI ; ordrng 1 W10898320 (UI)

Near Briargrove St, San Antonio, TX 78217
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KRFC704FPS00 "Calling techline due to reoccurring issues. Spoke with TJ, explained the situation he stated sounds like drain line is pinched and/or debris blocking it. He stated he is deeming unit unrepairable because he knows it will happen again. Sr 7728322258"

Near Cedar Knoll Dr, San Antonio, TX 78255
Steven G.

Steven G.

WASHER MAYTAG MVWB835DW4 Checked washer found control panel not responding ordered parts; rqstng P&A on 1 W11035070 (UI) and 1 W11105155 (CONTROL )

Near Partridge Hill, San Antonio, TX 78247
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS321SDHW04 "Customer stated unit is working, Checked refrigerator refrigerator working as designed no issues. Found gap in liner and metal applied sealing unit is working as designed. Job com0ete"

Near Waikiki Dr, San Antonio, TX 78218
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KSC24C8EYB02 I contacted techline spoke to Scott SR# 7728326614 and verified that there is a poor frost pattern. Determined issue mostly likely a restriction or leak issue. Sealed system issue. Collected service fees in on transaction on this job number.

Near Crooked Oak Dr, Spring Branch, TX 78070
Richard G.

Richard G.

WASHER MAYTAG MHW5630HC0 Customer found small leak on the leak detection sheet that I had left on previous visit. Could not find any areas leaking under the unit. Further inspection found the dispenser to be warped. Found small amount of soap residue under dispenser on the front panel. Ordering dispenser.; ordrng 1 W11465533 (DISPENSER )

Near Becker Field, San Antonio, TX 78253
Richard G.

Richard G.

WASHER MAYTAG MVWB765FW3 "Customer states a sheet has become stuck under the agitator. Verified issue. Found agitator to be warped. 1 agitator in ssb, spoke with Darby to schedule for tomorrow.; ordrng 1 W11161960 (agitator)"

Near Creekshore Cove, San Antonio, TX 78254
Tommy B.

Tommy B.

REFRIGERATOR KITCHEN AID KSC23C8EYB02 Customer stated that the issue with the unit is not making ice. Found issue to be ice blocking the fill tube. Cleared the ice and the unit started making ice immediately. No further issues at this time. Unsure whether to collect service call as one month prior there was service performed. Customer understands that office will reach out to collect if need be.

Near Harvest Star, San Antonio, TX 78258
Jesus C.

Jesus C.

REFRIGERATOR AMANA ART318FFDS06 Tested ice maker. No water to tray. Good water pressure from supply line. No water out of valve. Good power to valve. Will need to order new valve ; ordrng 1 WPW10715708 (icemaker)

Near Mission Rd, San Antonio, TX 78210
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB835DW0 Checked washer found washer making loud humming noise when in spin and agitate ordering gear case to resolve issue. Washer also powered off during testing ordering control board.; rqstng P&A on 1 W10447976 (drive asm) and 1 W10625694 (control asm)

Near Saxon Dr, San Antonio, TX 78213
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRX735SDBM Unit not making ice. Found ice maker motor stalled during harvest. Replaced ice maker and ice maker harness to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Valle Mission, Boerne, TX 78015
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Checked the temperatures in the fresh food and freezer section and they are fine. Customer was complaining of no ice production. Ran diagnostics and found no errors. When trying to test the ice maker voltage at the control board I found that the wiring harness on the P3-4 connector is not black and white. The black and white wire is inserted in another pin. Found a similar situation when trying to test the water valve. Called Techline and spoke with Andrew. We determined that the wiring needs be checked and replace the ice maker. SR # 7728321937. I replace Ice Maker and it still did not operate. I started to check the wiring and found that the wiring was disconnected. Reconnecting did not solve the problem. I called Robert at Techline and we did a tug test on the molex connector. It was good. Tested resistance and it checked out. We checked out the VDC and got zero. Robert determined it to be unrepairable and sent me to partner team. Confirmed with

Near Trinity Pass, San Antonio, TX 78261
Steven G.

Steven G.

DRYER MAYTAG MED6230HW0 Checked dryer went to replace touch pad corner was broken have to reorder ; ordrng 1 W11413566 (TOUCH PAD )

Near Windgarden Cir, Windcrest, TX 78239
Jim G.

Jim G.

DRYER KENMORE 96575100 ReplAced thermal kit. ; used 1 279816 (CUTOFF-TML) from stock

Near Rebecca Creek Rd, Spring Branch, TX 78070
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED4850HW0 Checked dryer found dryer timer getting stuck at cool down continuously running ordering timer to resolve issue.; ordrng 1 W10436303 (timer)

Near W Contour Dr, San Antonio, TX 78212
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDF520PADM7 "Found that the drain hose was looped up. Customer was complaining of dishes not coming out clean as well as not coming out dry. Client was also complaining of etching on glass. Customer explained that they have been rinsing everything before loading dishes. I explained to her that the detergent was enzyme based and needed something to clean. I noticed that there was no rinse aid in the dishwasher and explained how this should be used to help with the drying process. I started the dishwasher and it would not wash. It would fill and drain but not wash. Noticed when I pulled it out that the power cord was not fully seated. I unplugged it to check the heating element. I checked the heating element and it has 11.6 ohms. The heater element is not coming on. This calls for a new control board because the element is being shutdon. However when I plugged the unit back in and had it fully seated with a reboot and cycle, the unit, filled, washed, rinsed, drained

Near Cliff Canyon, San Antonio, TX 78259
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed new filter housing tested same issue, removed filter unit working normal. Called tech line spoke to Bruce SR number 77279722323 he advised me that filter housing is bad to reorder housing and install regulator to supply line. Per service pointer W11394954A needs pex water line which is mentioned in pointer. Called CXC to get answer on whether pex line part 8212547RP is covered spoke to Keagan he advised me that he will send it directly to customer will order housing and regulator to be sent to ACT advised customer to call when part 8212547RP is delivered. Order confirmation for water line 1534594271 customer to call when part is received.; ordrng 1 W10786952 (valve) and 1 WPW10394053 (housing)"

Near Zodiac Dr, Universal City, TX 78148
Douglas H.

Douglas H.

COOKTOP ELECTRIC JENN-AIR JIC4430XB00 Unit not functioning and customer stated unit arched from the cooktop to lights above cooktop twice. Checked voltage going to unit found 9 volts on L1 to L2 reset breaker and got the same result advised customer to contact electrician to resolve power issue. Advised JA only covers one customer instruct such as today. No further issues at this point for me.

Near Canyon Cir, Boerne, TX 78015
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 Fridge was turned on last night so it has not reached correct temperatures yet. Had customer put a cup of in the freezer and fridge. She will monitor temps over the next day or so.

Near Desert Palm, San Antonio, TX 78253
Tommy B.

Tommy B.

MICROWAVE OVEN JENN-AIR JMC2427DS01 Customer stated that the unit had fire coming from the right inside. Found issue to be the result of a burned-out magnetron. Ordering parts to resolve issue; ordrng 1 W11233913 (sensor) and 1 W11346197 (MAGNETRON)

Near Possum Tree Rd, San Antonio, TX 78232
Tommy B.

Tommy B.

MICROWAVE OVEN JENN-AIR JMW2427DS01 Diagnostics revealed F2E0 F2E1. Unit will need a new console. Ordering parts to resolve issue. Collected service call.; ordrng 1 W11236900 (console)

Near Low Oak St, San Antonio, TX 78232

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