Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1572 customer reviews

Map of Conway, AR

Great service




Review of ApplianceCare

Technician arrived on time and quickly determined the problem. Very professional.


Response from ApplianceCare:

Thank you for giving your feedback! If there was anything we could have done better to bring you 5-star service, please feel free to reach out and let us know.


Map of San Antonio, TX

Awesome service they did really great job




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Map of San Antonio, TX

excellent service




Review of ApplianceCare

service man was on time and service was excellent. I. Stewart


Response from ApplianceCare:

Thank you for leaving a review! We are glad to hear the service provided met your expectations.


Map of Helotes, TX

Great service




Review of ApplianceCare

Dishwasher seems to be working well.


Response from ApplianceCare:

Thank you for writing a review!


Map of San Antonio, TX

Good service and communication




Review of ApplianceCare

Always kept informed either through robocalls or email. Technician was prompt and communicative. One of the best experiences I’ve had with warranty service.


Response from ApplianceCare:

Thank you for leaving a review for us! If there was anything we could have done to better bring you 5-star service, please feel free to reach out and let us know!


Map of San Antonio, TX

Very professional




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a review!


Map of Helotes, TX

Cbyard05




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a review!


Map of San Antonio, TX

Ice machine repair




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a review


Map of San Antonio, TX

Above and beyond expectations




Review of ApplianceCare

Very professional; went the extra mile; very knowledgeable


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear you had a positive experience with us


Map of Daleville, VA

Refrigerator repair




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a review for us


Very Good Service




Review of ApplianceCare

Did a great job.


Response from ApplianceCare:

Thanks for leaving a review!


Great customer service




Review of ApplianceCare

Christian did a great job answering my questions about the work he did. He was professional and courteous.


Response from ApplianceCare:

Thank you for writing a review! Christian is a very important member of our team.


Exceptional Service




Review of ApplianceCare

The technicians are always respectful and courteous.


Response from ApplianceCare:

Thanks for writing a review for us!


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Ezequiel was knowledgeable and courteous. Awesome experience!




Review of ApplianceCare

Service was under warranty so price was not a consideration. I would contact ApplianceCare again if needed to service our appliances.


Response from ApplianceCare:

Thank you for leaving a review! We are so please to hear that your experience with us was a positive one.


Amazing Service!!!!




Review of ApplianceCare

amazing service. Very knowledgeable and helpful.


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear your experience was a positive one.


Very professional and efficient service




Review of ApplianceCare

The repair was covered by warranty, so the cost really isn't a factor, but the problem was diagnosed quickly and the return visit to order the parts was as scheduled.


Response from ApplianceCare:

Thank you for writing a review!


Adrian




Review of ApplianceCare

We had a very good experience.


Response from ApplianceCare:

Thank you for writing a review!


Service was great, tech was on time, knowledgeable and completed the job in a timely manner. Tech is very professional, he exceeded my expectations




Review of ApplianceCare

Really awsome


Response from ApplianceCare:

Thank you for writing a re view! We are glad your experience with us met your expectations.


Andrew




Review of ApplianceCare

Great service in a timely manner.


Response from ApplianceCare:

Thank you for writing a review!


Blessed




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a rating for us!


Great service




Review of ApplianceCare

These guys are resfreshingly professional, courteous, and aware of your time schedule... I’d certainly use them again.


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear your experience met your expectations


Exemplary work ethic!




Review of ApplianceCare

Tommy (Thomas) diagnosed the problem in 5 minutes. He was communicative, professional, personable, respectful and thorough. I want Thomas to repair my appliances every time I need sevice. You are very fortunate to have Thomas with your company. 5 stars, A++!!! Exemplary. Genuine integrety.


Response from ApplianceCare:

Thank you for writing a review! We are so glad to hear your experience with us was a positive one!


Great service




Review of ApplianceCare

Very quick, easy to schedule, Christian was very good and got my dishwasher fixed quickly.


Response from ApplianceCare:

Thank you for writing a re view! Christian is a very important part of our team.


Outstanding service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a review!


Don’t want to teview




Review of ApplianceCare

I don’t want to review


Response from ApplianceCare:

Thank you for leaving a rating for us!


Devon Felton = Rock Star!




Review of ApplianceCare

A very tricky problem was solved by Devon, who thoughtfully considered the problem and solved it. Two techs before him followed the standard repair procedures, but this was not a standard repair situation. Devon looked beyond the conventional approaches, realized what the problem was, and fixed it. It was a very simple fix, but very difficult to figure out. Thank you, Devon!!


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear that your experience was a positive one.


Maytag Dryer Repair




Review of ApplianceCare

Colton is truly an excellent representative for Appliance Care of Texas (ACT). His in-depth technical knowledge was key to accurately troubleshooting my Maytag dryer and immediate identification of the operating problem. This resulted in effective and timely repair. I would highly recommend Colton and ACT to anyone needing timely, effective and efficient appliance repair. To ACT, I would like you to now that Colton is an invaluable team member and deserves recognition for the technical excellence he brings to the company. Outstanding technicians like Colton build a reputation of excellence for their company; therefore, it is people like Colton, with the drive for excellence, that encourages me to return to companies like ACT for future technical service. Thank you for considering the above comments and acknowledging Colton for his commitment to excellence and positive representation of ACT.


Response from ApplianceCare:

Thank you for writing a review! We are so pleased to hear that your experience met your expectations. Colton truly is an invaluable member of the team, and always strives to do each job efficiently and thoroughly.


Long wait time




Review of ApplianceCare

The technician was very knowledge and efficient when there however scheduling a time for the repair was not convenient. Availability with Appliance Care of Texas had me waiting over a week when scheduling for someone to come out both times.


Super friendly and accommodating




Review of ApplianceCare

Rich was ahead of schedule. When he called to see if I was available and I wasn’t, he worked to accommodate me until I could get back. He was very friendly throughout and patient when it turned out there wasn’t an issue with my dishwasher.


Response from ApplianceCare:

Thank you for writing a review! We are so glad that your experience met your expectations.


April




Review of ApplianceCare

Very professional and informative


Response from ApplianceCare:

Thank you for writing a review!


Long time to get part




Review of ApplianceCare

Good


Response from ApplianceCare:

Thank you for leaving a review! We apologize for any inconvenience you may have experienced in waiting for the part. If there was any other issue we could help to improve, please feel free to reach out to us and let us know.


Job well done




Review of ApplianceCare

Fixed as promised and efficiently


Response from ApplianceCare:

Thank you for leaving a review!


Dryer repair




Review of ApplianceCare

Very professional young man, pleasant , helpful


Response from ApplianceCare:

Thank you for leaving a review!


Great service




Review of ApplianceCare

Will Definitely use their services again


Response from ApplianceCare:

Thank you for writing a review!


Awesome service.




Review of ApplianceCare

Richard was very polite and prompt with timing. I appreciate Richard using disposal shoe covers when entering to my home due to rain. I was impressed.


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear your experience with us met your expectations.


Not Fixed!




Review of ApplianceCare

Problem seemed to be fixed when you were here, but when I tried it again, it was worse! This is why I cannot give a better rating. You were professional and courteous.


Response from ApplianceCare:

Thank you for leaving a rating as we use our customers feedback for the betterment of our company. We would love to come back out to you and get the problem fixed! You will be hearing from us soon to set up a return appointment.


very friendly!




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a review!


Awesome Professional Service




Review of ApplianceCare

Great, knowledgeable and professional.


Response from ApplianceCare:

Thank you for writing a review for us!


Mary




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a rating. Our management uses customers feedback in training and the betterment of our company. Please feel free to reach out and let us know what we could have done to bring you 5-star service.


Highly professional Service




Review of ApplianceCare

Chris Schwarz was able to diagnose the problems of our Maytag washer and return with parts to get the washer back in service. He was prompt and efficient to complete his work in a highly professional manner.


Response from ApplianceCare:

Thank you for leaving a review for us! Chris is a very valuable part of our team.


Understood the problem




Review of ApplianceCare

It was quite obvious that the “thimble” design was changed because WP had a slamming open door problem. So when the design was changed no one had enough sense to keep a supply of the old thimble or notify service personnel how to do a correction. So time drug on for over 2 months while the same Wrong part was ordered again!!! In my case the root of the problem came from shipping damage and could not be corrected. The technicians did the best they could in trying to solve the problem thus my rating my rating is of WP.


Response from ApplianceCare:

Thank you for leaving a review for us. We apologize for any inconvenience this caused you. If there was anything we could have done better to bring you 5-star service, please feel free to reach out and let us know.


Great Service




Review of ApplianceCare

John was clear and concise and extra helpful. he was even early!


Response from ApplianceCare:

Thank you for writing a review! John is a very important part of our team.


Great




Review of ApplianceCare

Very nice and professional


Response from ApplianceCare:

Thank you for leaving a review for us!


Great service




Review of ApplianceCare

The men were courteous and diagnosed and fixed the problem quickly.


Response from ApplianceCare:

Thank you for leaving a review for us!


OK service




Review of ApplianceCare

Did nit do what I was left with the impression- I was told my unit would be replaced-didn't happen.


Response from ApplianceCare:

Thank you for writing a review. your feedback is very helpful to us as we train new techs and improve our company. We recommend speaking with Whirlpool in regards to getting the unit replaced, and hope the right steps are taken in fixing your appliance. Again, thank you for voicing your concerns as this helps the betterment of our company.


Patsy




Review of ApplianceCare

Christian was absolutely wonderful. He was professional and did a fantastic job. The experience with Christian was GREAT!! Thank you.. I don't know the pricing of the repair as asked below, it was under warranty so I was happy about that..


Response from ApplianceCare:

Thank you for writing a review for us! Christian is a very important part of our team who strives to accomplish each job thoroughly and efficiently.


Satisfied Customer




Review of ApplianceCare

He explained the problem and fixed it. Arrived ahead of schedule & got it done quickly.


Response from ApplianceCare:

Thank you for writing a review for us


Great Service




Review of ApplianceCare

Diagnosed the problem quickly and efficiently. Very professional.


Response from ApplianceCare:

Thank you for writing a review!


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great Service




Review of ApplianceCare

Justin was very knowledgeable and had great customer service.


Response from ApplianceCare:

Thank you for writing a review!


Anthony




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Friendly, fast service




Review of ApplianceCare

Repair Tech took time to answer the questions I had, and provided great overall service.


Response from ApplianceCare:

Thank you for writing a review!


Superb Customer Service




Review of ApplianceCare

Prompt Courteous Appeared knowledgeable


Response from ApplianceCare:

Thank you for writing a review!


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks for reviewing!


3rd times a charm




Review of ApplianceCare

This was the 3rd time this company was out to try and fix our refrigerator which was no longer making ice. On the 3rd visit they replaced the door. This meant the power to the fridge was off the duration of his visit. He ran into an issue with the wiring and ended up taking him longer than expected. The power was off 2+ hours to the fridge with the doors open the entire time. Almost everything in the freezer was completely thawed and melted and some of the dairy products were room temperature in the fridge. I understand he could not help this but it was still very frustrating. He did the best he could but was there from 345-645 Pm making dinner difficult for us. So far we have working ice. I also notice that the freezer door replacement is 1/2” taller than the fridge door so that is probably the issue.


Response from ApplianceCare:

Thank you for your feedback. We take our customer's concerns very seriously and use them in training of our techs. I will be sure the tech manager hears about this. If any other problems arise, please feel free to reach out to our office and reschedule with us. We do apologize for any inconvenience this has caused you and your family.


Great service; friendly and professional




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Ms.




Review of ApplianceCare

Very pleased with the prompt service. Excellent customer service and very efficient.


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear your experience was positive.


Dissatisfied




Review of ApplianceCare

My 3-month old microwave panel quit working on one side. I made that clear when I called. Still, someone was sent out to run diagnostics which couldn’t be done because the panel wasn’t working. So the part was then ordered and the install scheduled. But the part didn’t come in and so I was rescheduled. . . .twice. I understand that these panels go out all the time, so I wonder what the part can’t be stocked locally. Also, my wood floor was scratched where the parts were laid/dropped on the floor. I provided towels to cover the rest of the floor or there might have been more damage. So, in summary, I have a high-end microwave that was poorly engineered and serviced by people who don’t carry parts and mess up my house.


Response from ApplianceCare:

We appreciate your feedback. Our customers concerns are used in training of techs and for the betterment of our company. I will be sure our tech manager sees this review.


Good service company.




Review of ApplianceCare

I would use them again. They fixed it!


Response from ApplianceCare:

Thank you for leaving a review for us. If there was anything we could have done to bring you a 5-star experience, please feel free to reach out to us and let us know!


Joyce




Review of ApplianceCare

The tech could not work on Kenmore appliance therefore had to reschedule and make plans to be home again.


Response from ApplianceCare:

Thank you for your feedback. We use our customers concerns in training of techs and for the betterment of our company. We do apologize that another service call had to be scheduled, but we are working to grow our company in this area.


Good service, problem not quite gone away




Review of ApplianceCare

Serious vibration in spin cycle. Replaced one strut. Problem slightly improved but not eliminated. We’ll use it for a while, then go from there. Vibration in the front of the washer.


Response from ApplianceCare:

Thank you for writing a review for us! Please feel free to reach out to the office to set up another appointment while you are within the 90 day warranty so we may fully fix the problem. Thanks again!


Excellent Freezer Repair




Review of ApplianceCare

Ezequiel replaced our freezer door gasket after it had developed a loss of seal. His work was efficient and professional.


Response from ApplianceCare:

Thank you for writing a review! Ezequiel is an important member if our team.


Job well done




Review of ApplianceCare

Shawn arrived on time and stayed until he finished the job, to standard. Took extra precautions not to damage or dirty up any other areas.


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear that your experience with us was positive. Shawn is an important member of our team who strives to finish every job thoroughly and with efficiency.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Excellent




Review of ApplianceCare


Response from ApplianceCare:

Thank you for reviewing us!


Mrs




Review of ApplianceCare

I have never been so insulted and disappointed in any service EVER! Your company absolutely SUCKS!


Response from ApplianceCare:

We do apologize that your experience was not all you had expected, but thank you for your feedback. We use our customer's concerns to better equip our techs in training.


We fixed it




Review of ApplianceCare

After 3 years of having an ice maker that didn't work and no help from Whirlpool, Michael and I fixed the problem by putting 2 pieces of stick-on foam (that I provided) on the freezer door. This lifted the door just enough that the light switch would turn off when the door closed. Before that, I had a piece of tape over the switch. If the light doesn't go off, the ice maker doesn't make ice. Whirlpool knows they have a faulty product in this particular freezer door and refuse to accept any responsibility. Thank you Appliance Care for your persistence.


Response from ApplianceCare:

Thank you for writing a review! If there was anything we could have done to deliver 5-star service, please feel free to reach out to us and let us know. We are glad to hear your experience with us was positive.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks!


Jose




Review of ApplianceCare

Excellent Service


Response from ApplianceCare:

Thank you for writing a review!


Great job




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review. If there was anything we could have done to better deliver 5-star service to you, please feel free to reach out and let us know!


Terrible service




Review of ApplianceCare

Michael refused to say my dryer does not tumble my clothes despite the fact that he visually saw a load in the dryer that did not tumble and saw several pictures. The first time he came to service my dryer he said it was the air flow. I fixed the air flow & the dryer still did not tumble my clothes. He now says it is my fault for not using the dryer correctly.


Response from ApplianceCare:

Thank you for your feedback as it aids us in training our techs. I will pass this along to our tech manager so he may review your thoughts. We would love to send someone back out to you to get the problem fixed! Please feel free to contact our office to get back on the schedule.


Quick scheduling




Review of ApplianceCare

Great


Response from ApplianceCare:

Thank you!


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


good phone information and service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great servce,




Review of ApplianceCare

They were on time and very professional.


Response from ApplianceCare:

Thank you for writing a review!


Great services




Review of ApplianceCare

Good


Response from ApplianceCare:

Thank you for writing a review. If there was anything we could have done to give you a 5-star experience, please feel free to reach out to us and let us know.


Great, courteous service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great Service




Review of ApplianceCare

He did amazing, and fast service!


Response from ApplianceCare:

Thank you for writing a review for us. We are so glad to hear your service met your expectations.


Doris




Review of ApplianceCare

My tech was very professional polite timely and dressed very business like


Response from ApplianceCare:

Thank you for taking the time to write a review for us. We are so pleased to hear that our service met your expectations!


Very good service and the price for it was reasonable




Review of ApplianceCare

the service man who worked on my whirlpool washer, was very friendly, did a good job and I would recommend him to everyone who needed this type service


Response from ApplianceCare:

Thank you for writing a review for us! We are glad to hear your experience was a positive one.


Very good service




Review of ApplianceCare

Would recommend to all


Response from ApplianceCare:

Thank you for writing a review for us!


Virgil




Review of ApplianceCare


Response from ApplianceCare:

Thanks!


Great




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Excellent service




Review of ApplianceCare

Problem repaired


Response from ApplianceCare:

Thank you for writing us a quick review.


Great job !




Review of ApplianceCare

Repairs done ASAP with no “run around”.... great experience!


Response from ApplianceCare:

Thank you for writing a review for us.


Great job




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Warranty work on dishwasher




Review of ApplianceCare

Uriah was very knowledgeable and professional


Response from ApplianceCare:

Thank you for taking the time to write a quick review.


Ice Maker




Review of ApplianceCare

I am pleased that Appliance Care have Great and Wonderful people working, I met Michael and he is an Awesome Guy, he has a lot of experience and I am very Satisfied with his performance. Appliance Care, take care of their customers.. Thank U Michael


Response from ApplianceCare:

Thank you for writing a review for us. We are pleased to hear that your experience with us was a positive one and that Michael was able to fix the problem efficiently.


Great service Michael very knowledgeable




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a quick review for us!


Grace




Review of ApplianceCare

Excellent service.


Response from ApplianceCare:

Thank you for taking the time to write a review.


Very professional!




Review of ApplianceCare

Uriah was very efficient and a clear communicator. He wasted no time or motion. Very professional and an asset for your company.


Response from ApplianceCare:

Thank you for writing a review for us. Uriah is a very important part of our team and we are glad to hear your experience met your expectations.


KitchenAid




Review of ApplianceCare

Showed up in time frame given. Very nice guy. Tried to fix and put in a temporary solution for the larger problem. Just bad product that needs major help, like replacement, since it is still under warranty.


Response from ApplianceCare:

Thank you for writing a review. We value your feedback and use it for the betterment of our company. We are very pleased to hear that your technician worked with you to come to a conclusion.


Friendly Service




Review of ApplianceCare

Adam was friendly and knowledgeable. He worked quickly and efficiently as well.


Response from ApplianceCare:

Thanks for taking time to write a review for us.


Great knowledgeable technician




Review of ApplianceCare


Response from ApplianceCare:

Thanks for reviewing us.


Great service. Very polite and knowledgeable




Review of ApplianceCare

Highly recommend


Response from ApplianceCare:

Thank you for taking the time to write a review for us.


Great Service Ice Maker




Review of ApplianceCare


Response from ApplianceCare:

Thank you.


Amazing technician




Review of ApplianceCare

Doug was the best!! He was thorough, knowledgeable, and friendly. I appreciate all his attention to detail and his desire to get it correct!


Response from ApplianceCare:

Thank you for taking the time to write a review. Doug is an important member of our team who strives to do each job thoroughly and efficiently.


Repair




Review of ApplianceCare

Very professional and knowledgeable


Response from ApplianceCare:

Thank you for writing a review for us.


Wond




Review of ApplianceCare

Wonderful technician. Very knowledgeable, kind and polite. Smiled a lot.


Response from ApplianceCare:

Thank you for writing a review for us.


Prompt and professional




Review of ApplianceCare


Response from ApplianceCare:

Thank you


High quality service




Review of ApplianceCare

The technician Uriah B. was very professional and answered my questions. The result was perfect! I just would have wished they had the replacement part and wouldn't have to wait almost one week before my appliance was repaired.


Response from ApplianceCare:

Thank you for writing a review for us. We appreciate our customers feedback and use our reviews for the betterment of our company.


Fair service




Review of ApplianceCare

Communication between me, scheduling service, and receiving communication about time to expect service technician was very poor. Had to have technician out three times (initial diagnosis, delivered part of repair and had to return 3rd time to complete repair.


Response from ApplianceCare:

Thank you for your feedback. I will run this by my tech manager as all customer concerns are used to better equip our techs when serving our customers.


Whirlpool Washer Repair




Review of ApplianceCare

Our Technician who came to repair our washer was very prompt and was able to determine the exact issue with our washer. The part was ordered and received very quickly, a second appt was scheduled and he came and installed a new level sensor. He completed this job very quickly. Our washer is running good now. Would highly recommend this technician, he was very nice and knowledgeable. Thanks


Response from ApplianceCare:

Thank you for writing a review for us. We appreciate our customers feedback, and we are glad to hear that your service met your expectations.


Beatrice




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a rating.


Russell




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us a rating.


Great Service, on time, very professional




Review of ApplianceCare

Great Service and great guy!


Response from ApplianceCare:

Thank you for leaving us a review


Outstanding Service




Review of ApplianceCare

Uriah handled this warranty issue accurately and in a timely manner.


Response from ApplianceCare:

Thank you for writing a review for us. Uriah is a crucial part of our team and he works very hard to leave each customer with a positive experience


Great Service




Review of ApplianceCare

Service was great. Technician was on time and finished the repair in a timely manner.


Response from ApplianceCare:

Thank you for writing a review. We are glad to hear your service met expectations.


Washing Machine Repair




Review of ApplianceCare

My washing machines is not repaired. It still does not pump the water from the machine.


Great Service!




Review of ApplianceCare


Response from ApplianceCare:

Thank you for rating us


Excellent




Review of ApplianceCare


Response from ApplianceCare:

Thank you.


Refrigerator repair




Review of ApplianceCare

Adam was very knowledgeable and helpful


Response from ApplianceCare:

Thank you for writing us a review. If there was anything we could have done to receive a 5-star review from you, please feel free to reach out and let us know. Thanks again.


Great service




Review of ApplianceCare

Had a very awesome experience. The tech was very helpful in explaining everything. Great service.


Response from ApplianceCare:

Thank you for writing a review for us. We are very pleased to hear that your experience was a positive one.


Great service.




Review of ApplianceCare

Service was performed on schedule, on time as promised. Good job by serviceman. Very satisfied.


Response from ApplianceCare:

Thank you for taking the time to write a review for us.


Great service, except problem wasn’t resolved




Review of ApplianceCare

Great service, except problem wasn’t resolved, survey ratings are conflicting. Below average rating does not reflect the positive experience with Michael, he was great. The overall experience rating is not representative of him. The waste of my time to no avail is the crux.


?




Review of ApplianceCare


Response from ApplianceCare:

Thank you for taking the time to rate our service. If there are any questions you have, please feel free to contact us so we can be a help to you.


Couldn’t ask for more!




Review of ApplianceCare

Reliable, convenient, fast, and friendly service. Very communicative.


Response from ApplianceCare:

Thank you for taking the time to write a review. We are pleased to hear that you service met your expectations.


Quick & clean




Review of ApplianceCare

Great communication and on time. Had the issue diagnosed in minutes and installed a new pump in record time.


Great service




Review of ApplianceCare

Technician was very friendly and professional. He knew exactly the problem and told us how to remedy the issue. Very satisfied with the service.


Response from ApplianceCare:

Thank you for writing us a review. We are glad to hear you had such a positive experience with us and our technician.


Good




Review of ApplianceCare

Very prompt and very good service


Response from ApplianceCare:

Thank you for taking the time to write a review for us.


Employee and service




Review of ApplianceCare

Diligent, courteous, knowledgeable, fixed the problem!!!


Response from ApplianceCare:

Thank you for writing a review. We are glad to hear your service met expectations.


Great and prompt service




Review of ApplianceCare


Response from ApplianceCare:

Thanks for reviewing us.


Great service!




Review of ApplianceCare

Had a great visit from Adam. Explained everything to me thoroughly and was very professional.


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for reviewing us.


Test




Review of ApplianceCare


Response from ApplianceCare:

Thanks


Good experience




Review of ApplianceCare

Your people are great and all were easy to work with. They were good about keeping me updated on when to expect them. I appreciated that.


Response from ApplianceCare:

Thank you for writing a review. If there is anything we could have done better to give you five-star service, please do not hesitate to reach out to us.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you very much for the review. If there is anything we could have done to give you five-star service, don't hesitate to reach out to us. Thanks again.


Very nice representative.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review. We are glad to hear your experience with our technician met your standards.


Prompt




Review of ApplianceCare

Followed his advise. Solved problem.


Response from ApplianceCare:

Thank you for writing a review. We are glad to hear that your service met all expectations and the problem was resolved.


Tech was knowledgeable and experienced. He seemed to know what to look for and diagnosed the problem quickly.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for taking the time to write a review. We are always glad to hear that our customers are happy with their service.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks


Efficient service




Review of ApplianceCare

Great communications with this service organization. Was kept informed, especially when to expect service person to arrive.


Response from ApplianceCare:

Thank you for reviewing your experience with A to Z. We are pleased to hear your service met and exceeded your expectations.


Friendly and Knowledgeable Service Technicians




Review of ApplianceCare


Response from ApplianceCare:

Thank you for taking time to review A to Z.


Outstanding customer service




Review of ApplianceCare


Awesome Customer Service




Review of ApplianceCare


Great service




Review of ApplianceCare

Michael was on time and very professional. Got the job done, made recommendations and was gone. Wonderful !!!!!!!!!!!!!


great service




Review of ApplianceCare

He got the stove fixed very quick. Had us call an electrician, who fixed the final problem which was minor. had to do with grounding.


Response from ApplianceCare:

Thank you for reviewing us today. We are glad your service was satisfactory.


Noise still there




Review of ApplianceCare

Technician was great, but the noise came back last night


Good customer service




Review of ApplianceCare

We were unable to duplicate the problem. Hopefully it won’t happen again.


Response from ApplianceCare:

Thank you very much for the review. We appreciate it.


Great service




Review of ApplianceCare

Great service, on time and courteous!


Response from ApplianceCare:

Thanks


Bought in February and had to be repaired in September




Review of ApplianceCare

The technician was very efficient, knew exactly what he needed to do.


Response from ApplianceCare:

Thank you for your review. Our skilled technicians work hard to be efficient and bring you the best service possible


Randall and Mary Rittet




Review of ApplianceCare

Great service


Response from ApplianceCare:

Thanks


Awesome service




Review of ApplianceCare


Response from ApplianceCare:

Thanks


hoss




Review of ApplianceCare

very nice man , was helpful. gave me tips on air flow. and reminder to dump full ice ben.


Response from ApplianceCare:

Thank you for reviewing. We aim to leave each customer with a positive experience


Quality Service




Review of ApplianceCare

Doig was very thorough in his inspection of my Whirlpool refrigerator. Although, the previous service repair company's Tech. concluded the compressor had gone out. Started estimating cost and timing to replace the compressor, estimate was ~$1200 or buy a new one. When Doug arrived, I noticed him looking at things the previous service man (from a competitor) didn’t look at and as a result, the root cause of refrigerator not heating and cooling was a switch that had burned out and was even black. Scarey!! Doug was knowledgeable, courteous and knew exactly what it was. I truly appreciate resources who go Above and Beyond to delivery high quality, on-time!!! You go Doug!!!


Response from ApplianceCare:

Thank you for taking time to write a review. At A to Z we strive to exude excellence in everything we do. Doug is a valuable part of the team, and we are glad you had a positive experience with him as your technician.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks


Problem not fixed




Review of ApplianceCare

The repairman who came was friendly. We have had trouble with our Whirlpool refrigerator icemaker since we got it 3 yrs. ago. I finally had to call Whirlpool to have someone else to come look at it. He replaced the icemaker. Whirlpool told me to have him call their tech dept., but he would not do it. He called his manager who told him to see if the inside light was going off. It was not, so he raised the door and thought it was fixed. By morning we still didn't have any ice, so I taped the light switch so it would stay off, and within 15 minutes we had ice. It seems that Whirlpool should do something to fix the default in the door.


Excellent




Review of ApplianceCare

ApplianceCare was great! Fast appointment and quickly determined the problem.


Excellent




Review of ApplianceCare

Scheduling was easy, I love that you get an email with a link - you can see how many appointments, and where the tech is, and, where you are in their list for the day - really excellent


Response from ApplianceCare:

Thank you for taking time to review us. We are happy to hear your experience fulfilled your expectations.


VERY professional, very polite




Review of ApplianceCare


Excellent. Right on time.




Review of ApplianceCare

Everything was good!!!


Great!




Review of ApplianceCare


Palm Ave.




Review of ApplianceCare

The tech did everything he could to rectify my problem. Even called a Whirlpool engineer about the problem.


Customer Service




Review of ApplianceCare


kind helpful great job working great




Review of ApplianceCare

great service great price


Repair of washer




Review of ApplianceCare

The repairs were done properly. The only problem we had was a bad replacement part, which delayed my repair for another week.


Great service




Review of ApplianceCare

Very quick and nice. Very impressed with this company.


Excellent service




Review of ApplianceCare

My washer was still under warranty through Lowe’s. I was called before technician arrived which I appreciated. The problem was quickly diagnosed and needed part was in service vehicle. Part was promptly I stay and washer works perfect. Technician answered all my questions and was very friendly


Response from ApplianceCare:

Thank you very much for taking the time to leave this review.


New Maytag needs new computer




Review of ApplianceCare

Chris was very courteous and knowledgeable. Our washing machine is still under warranty, so I don't know about their cost or pricing of service (I hope it's good so I can use them in the future when the warranty runs out).


Response from ApplianceCare:

Thank you very much for the review. Our staff really appreciates you taking the time to leave this review.


Great Service




Review of ApplianceCare

I was called prior to arrival. Arrival was prompt. Problem with my washer was diagnosed quickly. The needed part was in the vehicle. The red pair was doing quickly. Technician was very friendly and answered all my questions. An excellent good which left me very satisfied 😁


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you very much for this review. We really appreciate it.


Not resolved. Unsat service




Review of ApplianceCare

Tested only with computer. Same tech had been here before when machine was repaired for same malfunction. Did not call me at all. told my husbands provider the machine wouldn’t make the noise and refused to run a real cycle to check.


Great Service




Review of ApplianceCare

Your Service Technician was very professional and was able to service the product and get it back in working condition quickly.


Response from ApplianceCare:

Thank you for this review. We appreciate it.


Happy with Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving this review


He explained the reason for the failure of my 4 month old refrigerator. It was repaired.




Review of ApplianceCare

He explained that the compressor had stopped working because of water leaking from pipes. He ordered and installed a replacement compressor. Leaking pipes which had caused the first compressor to fail were soldered and he checked for leaks. He told me that if the refrigerator was still operating correctly in two weeks it would mean that all leaks had been located and sealed. I was watching while he worked and considering the number of leaks it was a miracle the refrigerator worked as long as it did (almost exactly four months). He told me that if the refrigerator was still working normally within two weeks we could assume all leaks had been located and sealed.


Response from ApplianceCare:

Thank you very much for this review. We appreciate it.


Michael




Review of ApplianceCare

Did his job and did it well


Response from ApplianceCare:

Thank you very much for this review. We appreciate it.


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you very much for this review.


Solved our new fridge water leak issue.




Review of ApplianceCare


Refrigerator Repair




Review of ApplianceCare

Did a super job, communicated well and service was exemplary.


Response from ApplianceCare:

Thank you very much for the review. We appreciate it.


Cathy




Review of ApplianceCare


Response from ApplianceCare:

Thank you for the review. We appreciate it.


Great




Review of ApplianceCare

Friendly, good explanation of the problem, and good advice on how to use these new appliances.


Response from ApplianceCare:

Thank you very much for the review. We appreciate it.


Adam H.

Adam H.

WASHER WHIRLPOOL WTW4816FW2 Install components calibrated unit ran verification cycle issue resolved.

Near E Quemada Ave, San Diego, TX 78384
Adam H.

Adam H.

OVEN WHIRLPOOL WOD51ES4ES01 After installing components issue was not resolved. After further inspection of junction box it shows 30 amp breaker is being shared with cooktop and not on dedicated circuit. I did advise customer that this issue would have to be resolved before whirlpool would further repairs on this unit. Call tech line to document issue.sr# 7729058684. While on the phone with tech line took several other readings and it shows unit in fact not pulling full voltage. At that point tech line confirmed for customer to go ahead and have unit placed on dedicated circuit

Near US-59, , TX
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRS321SDHB05 Customer states they’ve had unit plugged in for three days and unit never cool. Inspection of unit shows compressor is turning on but no frost pattern is visible on condenser. Replace compressor and control to resolve issue. Job will require a sealed system technician. Job will also require two possible three count for labor and distance; ordrng 1 W10879296 (compressor) and 1 W11265218 (CONTROL )

Near Co Rd 401, Falfurrias, TX 78355
John L.

John L.

WASHER WHIRLPOOL WTW4655JW0 "Inspected unit, part of wash plate broke as well as chipped pieces of drum. Will need to replace these components to resolve issues.; ordrng 1 W10215093 (filter drain) and 1 W10680215 (washplate) and 1 W11172199 (basket)"

Near Nodding Pines Dr, Corpus Christi, TX 78414
Adam H.

Adam H.

DRYER MAYTAG MEDC465HW0 Install component tested unit issue resolved

Near W C Ave, Kingsville, TX 78363
Michael R.

Michael R.

WASHER MAYTAG MVWC465HW2 "The tub was full of water, emptied tub, Installed gearcase, the drain pump had a nail stuck in it, removed nail, calibrated and performed a diagnostics test, completed with no or error codes, the appliance is draining and working normal"

Near E Main Ave, Robstown, TX 78380
John L.

John L.

WASHER MAYTAG MVWX655DW0 "Inspected unit, found issue with the fill valve dispenser assembly. Fill valve not dispensing water properly. Also issue with dispenser tray, trey cracked and will need to be replaced.; ordrng 1 W10601857 (drawer) and 1 W10638044 (housing)"

Near Tropical Wind Dr, Corpus Christi, TX 78414
Michael R.

Michael R.

WASHER MAYTAG MVWB835DW3 "The time was fluctuating and wouldn’t start the wash. F0E3 error code, cleared code, calibrated and performed a diagnostics test, completed with no issues or error codes, did a key activation and encoder test, no stuck keys, started a wash cycle the time is normal and not fluctuating, the appliance is working normal"

Near Alta Gigonella St, Corpus Christi, TX 78415
Adam H.

Adam H.

RANGE WHIRLPOOL RF111PXSQ1 Inspection of unit shows that range is still warm but no burners are still getting hot. From diagnostic I was able to perform on unit because burner was missing from front left corner determined that infinity switch is issue with unit. Customer has declined any further service. Issue resolved

Near W Ave D, Kingsville, TX 78363
John L.

John L.

RANGE AMANA ACR4303MFS3 "#1469Installed component, tested. Issue has been resolved."

Near Saratoga Blvd, Corpus Christi, TX 78414
John L.

John L.

WASHER WHIRLPOOL WET4024HW0 "Inspected unit, Valve hose head popped off of dispenser assembly This was causing unit to dispense water incorrectly. Was able to reconnect and secure hose. Unit no longer leaking and is working without issue."

Near Marion Dr, Rockport, TX 78382
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ "Inspected unit, found issue to be with icemaker. Icemaker had leak, which would cause ice buildup within tray and lock up corkscrew. Replaced icemaker with truck stuck, issue has been resolved.; used 1 WPW1030024 (ICE MAKER) from stock"

Near Cartagena Dr, Corpus Christi, TX 78418
Michael R.

Michael R.

WASHER MAYTAG MVWC565FW2 "Signs of it leaking on the cold side, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, no visual leaks, the appliance is working normal"

Near N Padre Island Dr, Corpus Christi, TX 78408
Michael R.

Michael R.

WASHER WHIRLPOOL CAE2745FQ1 "The rear of the appliance has damage which will cause the basket hit on it, the appliance also is t powering up, didn’t install control at this, had to order other parts, rescheduled ; ordrng 1 W10461176 (hinge) and 1 W11089573 (brace) and 1 WPW10250884 (panel-rear) and 1 WPW10461159 (panel-rear)"

Near FM 1069, Aransas Pass, TX 78336
Michael R.

Michael R.

RANGE AMANA ACR4303MFB3 "The oven isn’t working per customer. F1E0 error code, pulled range out and took cover off to the terminal block to make sure there wasn’t any burnt wires, all checks out, order the control; schdld next appmnt for 11/12 THU !"

Near S Doughty St, Rockport, TX 78382
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWC565FW2 Checked washer found no error codes no issues during testing or operation. Unit is working as designed. Job complete.

Near Bay St, San Antonio, TX 78237
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF535SWHV02 Found touch pad off cannot switch to on. Went to parts house got control installed new control tested all operations normal.; pckd up 1 WPW10503278 (refer elect cont brd)

Near Bent Meadow Dr, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE770H0FZ2 Removed back panel checked elements checked voltage from wall and control these were correct found insulation obstructing the convection fan. Corrected this by moving insulation to cabinet where it should be and preheated unit to 350 spoke to customer had her show me how she is starting unit found customer was hitting icon above buttons bit not actual buttons educated customer on use and care of unit all operations normal. Unit working as designed.

Near Crestway Dr, San Antonio, TX 78239
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

FREEZER FRGIDAIRE 12345 Arrived at customers house and they advised me unit is working now and they don’t want service.

Near Balfour Dr, San Antonio, TX 78239
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR FRGIDAIRE FGFU19F6QFB Found icemaker working correctly heater work found very slow drip at fill tube removed water line found very slow drip from inlet valve. Needs new valve service fee and labor were paid since repair needed additional part only charging for water valve cost of new valve 42.14 plus tax.; ordrng 1 242252603 (valve-water)

Near Mt Olive Rd, Adkins, TX 78101
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC (D JENN-AIR JJW2830DP01 Removed old panel replaced with new panel turned power on tested all buttons working no error codes all operations normal.

Near Cover Point, Adkins, TX 78101
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Found open fuse bypassed tested unit fan working UI touchpad intermittently working and in bake stuck relay on ACU. Unit preheated but element never turned off. Checked sensor and sensor was good as contingency will change when fuse acu and UI are changed.; ordrng 1 W11179310 (ACU) and 1 W11204568 (FUSE)

Near Bobby Lynn Dr, Adkins, TX 78101
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE KITCHENAID KFDC558JSS00 "Replaced latch on Right oven issue still there called tech line spoke to Kathy same SR as before was told to replace powermax board ordered this UI for both units Wifi module and,appliance manager just in case will try powermax 1st light bulbs in oven so lights dont stay on.; ordrng 1 W11234290 (MODULE) and 1 W11317945 (MANAGER) and 1 W11398684 (CONTROL) and 2 W11400494 (INTERFACE)s"

Near Woodlands Dr, La Vernia, TX 78121
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR MAYTAG MFI2570FEZ07 Found ice door sticking not opening and not closing all the way. Replaced separator assembly tested issue resolved. Checked RC and FC temps these were good customer complained of milk freezing advised customer that airvent in RC was blocked and this must be clear area so airflow is not interrupted moved items away from vent advised customer to monitor unit. All operations normal.

Near County Rd 352, La Vernia, TX 78121
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW5000DW3 Swapped out control to resolve functioning issues and unit entered into diagnostics. Service test revealed faulty pump. Ordering pump to resolve issue. ; ordrng 1 W11399437 (PUMP)

Near Conestoga St, San Antonio, TX 78238
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer stated that the issue is the light in the freezer is not functioning. Confirmed this in the home. Part already ordered by pre-screening process.; saved tckt

Near Quail Rise, San Antonio, TX 78249
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRMF706ESS01 I checked the temperatures and they are good. Our customer is having problems with the u it dispensing water. The ice is very thin. I found that the isolation valve has resistance of 258 ohms. This calculates to 55 watts. Thus valve should be at 20 watts. This valve will need to be replaced. Our customer might have an extended warranty but decided to move forward with the diagnosis. Are customer will let us know if the want to move forward with the repair. Our customer paid the service fee. Remaining balance upon completion; ordrng 1 W10865826 (valve)

Near Eskimo Frst, Garden Ridge, TX 78266
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "The refrigerator worked after my last visit until the middle of the night. It again tripped the circuit breaker. The unit is on A GFCI but I am convinced that there is a short in the unit. I called Carol the builder rep and left a voicemail. Whirlpool Tech Line advised installing a new control board. Part ordered.; rqstng P&A on 1 W11449482 (CONTROL ELECTRONIC ), states that autho needed"

Near Silver Fox, Cibolo, TX 78108
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRFC604FSS00 Our customer was not sure if she had an extended warranty. We agreed fo me to move forward with the COD call. Our customer had another service company determine it was either the ice maker our the drain. He had them turn off the ice maker. They have done this. The unit still has water collecting on the bottom of the refrigerator. I found that the unit has a collapsed drain hose in the cabinet from the fresh food section. This is the rubber one. Called Tech Line and spoke with Robert to document. This is unrepairable. SR# 7729123982. We did not have an authorization from Whirlpool but Robert mentioned that our customers had AIG coverage. Talked to N and he advised me to have the customer contact Whirlpool for an authorization. And to contact A. Our customer paid for our service fee as well as Tier 1 labor.

Near Spoke Cir, Schertz, TX 78154
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF997SDDM00 "The freezer light, side lights and the lights on the right top were out. I jumped the freezer light to confirm that it is the freezer light that went bad. Part ordered. Our customer paid our service fee. Remaining balance upon completion.; ordrng 1 W11130208 (module)"

Near Triple Crown Dr, Schertz, TX 78108
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRMF706ESS01 "Our customer is having a problem with all the lights being out and the dispenser intermittently not dispensing. I found that the deli control is not working. I unplugged and plugged back in the unit and all the lights came on except the freezer light. It would however come on when the left deli drawer was open. The deli control started operating as well after the reboot. When running gService test 17 I discovered that the freezer door switch is not working. This is why the light comes on when you open one of the other three doors. Discovered that the freezer door light switch was stuck. I removed the light switch and repaired it, reinstalled. All lights are now working as designed. I also properly leveled the refrigerator, heat treated the freezer seal and made adjustments to the refrigerator door to make it more even. The freezer now seals better and the doors are closing as designed. Unit is now fully operational. Check number 4783 covers this

Near Oak Run, Schertz, TX 78154
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Checked refrigerator found bad jazz board replaced board reprogrammed refrigerator unit is working as designed. Job complete.

Near Sunview Park, San Antonio, TX 78224
Shawn W.

Shawn W.

BEVERAGE CENTER KITCHEN AID KBCS24RSBS04 Replaced defrost timer. Unit is operating as designed now.

Near Champion Haven, San Antonio, TX 78258
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Clients gasket is pulled out on the top corners. This unit will need a new door, gasket and badge. Also, the diffuser is not functioning as designed and will need to be replaced. Parts ordered.; rqstng P&A on 1 LW11091614 (dor-fip) and 1 W11164593 (diffuser) and 1 W11223753 (nameplate) and 1 WPW10249912 (gasket-fip)"

Near Bayliss St, San Antonio, TX 78233
Richard G.

Richard G.

REFRIGERATOR MAYTAG MSS25C4MGK00 Replaced icemaker assembly. Unit harvested and called for water. Tested to complete. Unit is good to go.

Near Woollcott St, San Antonio, TX 78251
Shawn W.

Shawn W.

MICROWAVE OVEN KITCHENAID KMBS104ESS03 "The door seemed acceptable this time. However, the part did not come with a rivet as described in the Service Manual for door replacement. I have provided a photo in the quick pic section for parts research. This is found in the Service Manual/Job Aid 4317377 page 4-20. We will have to have our parts department work this out with Marcone. I sent a message to the parts department with the details needed to conduct the parts research with Marcone and Whirlpool.; O-emld tckt"

Near Cavoli Fields, San Antonio, TX 78259
Ezequiel V.

Ezequiel V.

THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 "Checked washer found no error codes with washer good drain no issues spinning out, unit is working as designed. On dryer found found lint cover broken continuously falling during drying. Ordering cover. ; ordrng 1 W10828351 (cover)"

Near Reefridge Pl, San Antonio, TX 78242
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Need to order freezer door, freezer is freezing the water line. ; ordrng 1 LW11026425 (dor-fip)"

Near Hollimon Pkwy, San Antonio, TX 78253
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFG525S0JS0 Previous visit found faulty control. This visit swapped out with new parts to resolve issue and unit is testing good now. No further issues at this time

Near Haven Farm, San Antonio, TX 78249
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Found ice cube stuck on side of ice maker chute. Causing the ice to slowing melt. No further issues with unit.

Near Red Maple Path, Castroville, TX 78009
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JFFCC72EFS00 "Previous tech found issue to be faulty UI panel per techline. Replaced UI panel per techline to resolve the issue. Unit testing good now. But did find another potential issue with the unit. Found hinge cover broken, needs to be replaced as this hinge cover also holds the door switch sensor. Taped cover down for time being to help prevent the issue of door ajar and so water and ice would work. Ordering hinge cover for left door. ; ordrng 1 W11199487 (HINGE COVER)"

Near Rio Cordillera, Boerne, TX 78006
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRFF507ESS01 Swapped out user interface to resolve cooling issues and also defrost in the evaporator. Ensure thermistor was still in correct position and that the drain pan is in working order. Everything checks out at this time there are no further issues.

Near Whisper Dawn St, San Antonio, TX 78230
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS576FIDW01 Replaced door. Issue resolved.

Near Riverwood, Live Oak, TX 78233
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRMF706ESS01 There was a E5 error. Customer explained power and water were out for several hours which may have caused issue. Verified ice maker and water line were functional. Reset unit at breaker. Issue resolved.

Near Estacado, San Antonio, TX 78261
Justin  R.

Justin R.

MICROWAVE OVEN WHIRLPOOL WMH78019HZ0 "Replaced control board, and light bulb. Tested to complete."

Near Omicron Dr, San Antonio, TX 78245
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFC300ESS Food freezing in refrigerator compartment and ice build up in upper freezer by door. Found damper control was letting air out when it wasn’t supposed to. Replaced damper to resolve that issue. For freezer found door seal needed to be remolded. Molded door seal to resolve that issue. No further issues at this point.

Near Ranch Rd 473, Kendalia, TX 78027
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced control boards. Issue resolved.

Near Bright Skies, San Antonio, TX 78261
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRX735SDHV Checked refrigerator found gasket not sealing with freezer adjust gasket no issues after adjusting sealing properly job complete.

Near Trading Post St, San Antonio, TX 78242
Tommy B.

Tommy B.

REFRIGERATOR JENN-AIR JS48PPDUDB16 Swapped out control and evaporator fan motor and unit now functional. Collected service call parts and labor. Customer states he will pay with checkbook when he returns to work today.

Near Oakland Hollow, San Antonio, TX 78258
Douglas H.

Douglas H.

DISHWASHER KITCHEN AID KDFE204KBL0 Customer stated unit not drying properly. Found issue that rinseaid was not being used. Explained the importance of rinseaid to the customer. Left info card also explaining the issue. No further issues at this point.

Near Auburn Xing, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Necked refrigerator found good power to compressor no issues. Found temperature control box not responding to selections, ordering control box to resolve issues. Customer provided proof of purchase ; ordrng 1 W11026017 (contrl-box)"

Near Macdona Lacoste Rd, Atascosa, TX 78002
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Last trip found unit needed new console. Console that was shipped last trip was wrong part right box. Verified that the new one was proper part. Installed new console to resolve the issue. No further issues at this point.

Near Shady Ridge Dr, Boerne, TX 78006
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Blower is required. ; schdld next appmnt for 10/28 WED !

Near Estin Height St, San Antonio, TX 78260
Tommy B.

Tommy B.

REFRIGERATOR KITCHEN AID KRMF706ESS Door hinge screws were stripped. Swapped out with new strings to resolve future problems. No further issues at this time.

Near Denali, San Antonio, TX 78258
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Customer stated that items were freezing in the top shelf. Stated that it wasn’t all items just some very specific ones like poultry and milk. Recommended to customer to swap out items with high water content to different shelves in order to resolve this issue, also raised the temperature of the unit one setting. Unit is currently testing good with no further issues at this time. Yes to survey."

Near Sage View, , TX 78015
Justin  R.

Justin R.

WASHER MAYTAG MVWC565FW "Replaced damaged power cord, unit is good to go."

Near SW Loop 410, San Antonio, TX 78245
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the icemaker stopped working and the refrigerator stopped cooling. Found evaporator frozen over. Ordering evap motor with harness. Customer changed filter and icemaker started working.; ordrng 1 W11087438 (motor-evap)

Near Bear Creek Dr, San Antonio, TX 78245
Douglas H.

Douglas H.

RANGE KITCHEN AID KFDC558JSS00 "New issue. Customer stated unit making a loud humming noise. Tested unit all functional parts functioning properly. Found noise to be coming from rear panel, found wasn’t secured properly. Tighten all screws to resolve the issue. Unit testing good now with normal noise."

Near Spike Rush Ln, , TX 78006
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB865GW0 "checked washer found error code f7e5 found unit agitating but not spinning ordering clutch and slider to resolve issue, also ordering gearcase. 3050; rqstng P&A on 1 W10006494 (slider) and 1 W10275082 (slider) and 1 W10447975 (slider) and 1 W10817398 (clutch) and 1 W10868473 (gearcase)"

Near Cross Trail Rd, , TX 78264
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Checked refrigerator found drain tube clogged ordering drain tube per service pointer.; ordrng 1 W11190084 (tube-drain)

Near Wisdom Rd, Lytle, TX 78052
Richard G.

Richard G.

WASHER MAYTAG MVWC565FW1 "Replaced drain pump, control, and pressure switch hose. Calibrated unit. Ran unit through automatic test. Tested to complete. Unit testing good. Unit is good to go."

Near Silent Oaks, San Antonio, TX 78250
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRMF706ESS01 Left voicemail waited 20 mins.

Near Hootananny, San Antonio, TX 78260
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Checked refrigerator found temperature setting stuck not operating as designed replaced unit is working as designed. Job complete.

Near Lavender Meadow, San Antonio, TX 78222
Tommy B.

Tommy B.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer stated there was a magnetron sensor error. Diagnostics revealed F4 E2. Checked connections at the board. Unit will need a new filter control board to resolve issues. Ordering parts.; ordrng 1 W11398764 (FILTER BOARD )

Near Dusty Boots Rd, San Antonio, TX 78254
Justin  R.

Justin R.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Need to order control board, unit not working correctly. Does not activate components correctly. Showing F4E1. ; ordrng 1 W11261167 (cntrl-elec)"

Near Coyote Ranch, San Antonio, TX 78254
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS335SDHM02 "Need both doors, both have damage. ; ordrng 1 LW10904379 (dor-fip) and 1 LW10912075 (dor-fip) and 1 W11223753 (nameplate)"

Near Culebra Rd, San Antonio, TX 78254
Justin  R.

Justin R.

DISHWASHER KITCHEN AID KDPM354GPS0 Need to go forward with repair of control panel. ; schdld next appmnt for 11/4 WED !

Near Cellar Creek, San Antonio, TX 78253
Justin  R.

Justin R.

RANGE WHIRLPOOL WFG550S0HZ1 "Need control and oven sensor, will schedule for next week with hopes the control comes in. ; ordrng 1 W10833885 (sensor)"

Near Spruce Dam, San Antonio, TX 78253
Richard G.

Richard G.

RANGE WHIRLPOOL WFG505M0BS3 Customer complaint is that the bottom drawer panel has two dents in it. Replaced door panel. Unit is good to go.

Near Bricewood Pl, San Antonio, TX 78254
Jim G.

Jim G.

WASHER WHIRLPOOL WFW8620HC2 Collected service fee. Verified faulty valves. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)

Near Flintlock, San Antonio, TX 78260
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Calling techline due to reoccurring issues. Spoke with TJ. He stated based on the issue to replace the ice chute and separator at the same time. Then if that doesn’t work then the left door as a whole. Ordering ice chute and separator to resolve the issue per techline. Sr 7729124211Called customer to advise that techline stated unit actually has an AIG extended warranty. Advised customer to contact Whirlpool to get us a dispatch from AIG. Also asked customer if she would be fine with me ordering the parts per techline. She agreed that was ok. Also from conversation with customer there is a leak from freezer. Ordering drain tube as well. ; ordrng 1 W11084807 (DRAIN ) and 1 W11122874 (ICE DOOR) and 1 W11347434 (ICE CHUTE PLATE)

Near Cordova, Boerne, TX 78006
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint is that the unit is making a constant clicking noise. Unit was not making the noise when I arrived. Customer had a recording of the noise on her phone. Sounded like the compressor start device clicking. States it sounded like it was coming from behind the unit. Replaced start device. Customer also states that getting ice sometimes triggers the noise. Checked out damper control and found it stuck open. Replaced damper control. Unit is not making any noises out of the ordinary at this time. Tested to complete. Unit is good to go.

Near San Antonio, TX 78254
Douglas H.

Douglas H.

DRYER MAYTAG MED5630HC0 Unit making loud noise and lots of vibration. Found rollers and pulley bearings faulty. Quoted 322.91 for all costs. Front desk attendant wanted to proceed with repair. Used dryer repair kit to resolve the issue. Asked to bill invoice to email on file as owner not on site or available. ; used 1 4392065 (REPAIR-DRYER) from stock

Near River Rd, Boerne, TX 78006
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Swapped out the inner and outer ice door along with the icemaker to resolve ice production issues. Unit testing good now.

Near Bowen Dr, San Antonio, TX 78250
Jim G.

Jim G.

WASHER WHIRLPOOL WFW9200SQ00 Verified that bearings in rear tub have failed. Customer declined repair due to cost. Collected service fee.

Near Impala, San Antonio, TX 78258
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL n/a "Called customer. Icemaker is working fine, ice was stuck in the dispenser. Close job."

Near Briar Spring, San Antonio, TX 78245
Douglas H.

Douglas H.

COOKTOP ELECTRIC KITCHENAID KICU569XSS00 "Last trip found unit needed a new cooktop, due to handprint that would not come off. Replace cooktop to resolve the issue. Unit tested good now customer approved."

Near Mariposa Pkwy W, , TX 78006
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Spoke with customer this is the same issue that we have with a previous oven unit. Customer is an engineer developer and is trying to get the electricians to change the fuse to a 40 amp which is the ovens specs. We will need to go forward with the control and console replacement. Customer will try to get the fuse replaced prior to our next appointment, spoke with NR he said the amp wouldn’t make a difference. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)"

Near Arroyo Spg, San Antonio, TX 78253
Richard G.

Richard G.

DISHWASHER AMANA ADB1400AGB1 Customer complaint is that the unit will not drain. Unit has never drained. Checked garbage disposal and found plug was still in dw drain hole. Removed plug. Ran unit through diagnostics. Unit is operating as designed. Tested to complete. Unit is good to go. Did not call techline as unit is operating normally.

Near Fronted Goose, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Checked refrigerator found no issues with ice maker no error codes detected, good harvest good fill. Job complete."

Near Burning Glade, San Antonio, TX 78247
Ezequiel V.

Ezequiel V.

RANGE KITCHENAID KSGG700ESS1 Replaced igniter on range tested unit no issues. Range is working as designed. Job complete.

Near Broadway, Alamo Heights, TX 78209
Jim G.

Jim G.

WASHER MAYTAG MVWX655DW1 Gearcase is seized up and gears might be damaged as well. ; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE)

Near Gold Canyon Dr, San Antonio, TX 78259
Jim G.

Jim G.

WASHER WHIRLPOOL WTW7500GC2 The wrong harness was sent. Apparently I only received a small UI wire harness not the harness pictured on the site. I will attempt to reorder. ; ordrng 1 W11130532 (harns-wire)

Near Pinetree Ln, San Antonio, TX 78232
Richard G.

Richard G.

WASHER MAYTAG MVWC565FW1 "Replaced drain pump, control, and pressure switch hose. Calibrated unit. Ran unit through automatic test. Tested to complete. Unit testing good. Unit is good to go."

Near Silent Oaks, San Antonio, TX 78250
Richard G.

Richard G.

WASHER WHIRLPOOL WFW5620HW2 Customer complaint is that the fabric softener will not release into the machine. Found issue to be with valves. Also ordering dispenser assembly.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11465532 (DISPENSER ASSEMBLY )

Near Mojave Rd, San Antonio, TX 78254
Shawn W.

Shawn W.

RANGE KITCHEN AID KSGG700ESS1 Inducted diagnostics and found that the u it displayed the F2E1 Stuck Shorted Key error code. I followed the procedure in the Service Manual to see if we would need to replace the keypad. This unit keypad was able to be reset by the reboot procedures. Tested unit twice to ensure that the error codes did not appear. Unit is fully operational. If the error code returns in the future the keypad will need to be replaced. W11029431 . This was a second appliance so our customer was provided the second appliance discounted service fee. Our customer paid with check on job number 79159. Customer balance is paid in full.

Near Oak Run, Schertz, TX 78154
Ezequiel V.

Ezequiel V.

REFRIGERATOR IKEA ISC23CNEXY02 Checked refrigerator found clicking noise at control board sounds like a relay is stuck checked all pins found relay is stuck ordering control board customer will contact office if they want to continue service. Collected service call fee. ; rqstng P&A on 1 W10446514 (electronic control)

Near Burnet St, San Antonio, TX 78202
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Installed new compressor with new drier. Noise is gone. Unit is cooling. No further issues. Job complete.

Near Maridell Park, San Antonio, TX 78253
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW5 Complaint is white residue on clothing. Tested washer. No stored error codes. Customer using too much detergent. Performed customer instruct on proper use and care procedures. No further issues. Job complete.

Near Merkens Dr, San Antonio, TX 78229
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Found open fuse bypassed tested unit fan working UI touchpad intermittently working and in bake stuck relay on ACU. Unit preheated but element never turned off. Checked sensor and sensor was good as contingency will change when fuse acu and UI are changed.; ordrng 1 W11179310 (ACU) and 1 W11204568 (FUSE)

Near Bobby Lynn Dr, Adkins, TX 78101
Jesus C.

Jesus C.

DRYER AMANA NED4655EW1 Tested dryer. Found wiring to element was damaged. Repaired wiring. Unit now heating. No further issues. Tested to complete.

Near Sacramento, San Antonio, TX 78201
Jesus C.

Jesus C.

DRYER MAYTAG MDE2400AYW Tested dryer. Good heat. Good airflow. Motor running good. Dryer is working as designed. Payment collected on ticket 79414. Job complete.

Near Broadway, San Antonio, TX 78209
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS555SIHV00 Tested unit. Compressor not running. Replaced start device. Now running. Evap fan not running. Ice maker mold is broken. Will order new fan and ice maker. ; ordrng 1 W10873791 (icemaker) and 1 WP2315549 (evap fan motor)

Near Windsor Dr, San Antonio, TX 78228
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW4850HW1 "Checked unit found no error codes. Ran service test valves working spin ,agitate and drain functions working correctly. Customer complained that she wanted lid lock bypassed advised her that for safety this has to remain as is. Instructed customer on proper loading and detergent usage. And which cycles to use and when to use deep water option to resolve wrinkles in clothes advised customer click noise she hears is the clutch shifting from wash to agitate position. Called tech line spoke to Scott he advised me unit os operating as designed SR number 7729131012 install instruct today."

Near Pearl Harvest, San Antonio, TX 78259
Richard G.

Richard G.

RANGE WHIRLPOOL WFG550S0HZ1 Replaced hinges and 4 knobs. Customer is happy with the 5th knob. Unit is now functioning properly. Tested to complete. Unit is good to go.

Near Cowboy Ln, San Antonio, TX 78254
Richard G.

Richard G.

WASHER MAYTAG MVWB765FW1 "Customer complaint is that the unit is making a grinding noise. Entered diagnostics and found error codes F0E3 overload, F7E9 locked rotor, F2E1 stuck button. Ordering motor stator and rotor. Parts covered under 10 year limited warranty. Collected service call fee.; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"

Near Mt Royal St, San Antonio, TX 78250
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE540H0ES0 Found infinite switch only working on dual zone on right front burner ordered new switch rescheduling for Wednesday 2 in stock ssb.; ordrng 1 W10857622 (switch-inf)

Near Indian Bluff, Converse, TX 78109
Richard G.

Richard G.

MICROWAVE OVEN KITCHENAID KCMS185JSS5 Customer is concerned about the paint peeling on the inside of the microwave door. Parts cannot be ordered for this unit. Door is not a safety issue. Informed customer and collected service call fee.

Near Highgate Dr, Bandera, TX 78003
Ezequiel V.

Ezequiel V.

REFRIGERATOR MAYTAG MSS25C4MGK00 Checked refrigerator found no issues with ice maker has a good harvest full bin when arrived at home. Unit is working as designed no issues. Job complete.

Near Village Lawn, San Antonio, TX 78218
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Necked refrigerator found all lights turned off found service pointer on lights followed steps ordering control board to resolve issues. Also ordering an additional light ; ordrng 1 W10830288 (cntrl-elec) and 1 W10843353 (module)

Near Telegraph St, San Antonio, TX 78219
Justin  R.

Justin R.

REFRIGERATOR SAMSUNG RS265TDRS "5 E stored on display, that is control module fault. Customer is going to look for a replacement."

Near Old Camp Rd, Bandera, TX 78003
Justin  R.

Justin R.

ICEMAKER (STANDA JENNAIR JUIFX15HX00 "Code did not work, have no reception. Cannot call customer back to ask for code again. Will more than likely need to reschedule. Called customer again luckily on 3CX but no answer. Have to reschedule. ; schdld next appmnt for 10/29 THU !"

Near Medina, TX 78055
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WFW92HEFW0 Found bellow torn. Removed front replaced bellow tested all operations normal.

Near Indian Bluff, Converse, TX 78109
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KSSC42QTS02 "Issue is that the unit will not dispense ice. Finding issue to be that the wire harness to the ice maker motor has corroded. Wires were coming out of molex connector. Need to replace door, however the door has been discontinued. We cannot repair unit. Customer is not happy with his information."

Near Westcourt Ln, San Antonio, TX 78257
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDT750SAHZ0 The dishwasher is working as designed. I discovered that our customer needed to start using rinse aid as well as a functional detergent. Shared other dish washer care and use guidelines. Our customer has some damaged parts on the dish rack. We will need to fix and replace these parts so it will function optimally. ; ordrng 2 WPW10082853 (pivot-tine)s and 2 WPW10508950 (stop)s

Near Knolldown, San Antonio, TX 78247
Ezequiel V.

Ezequiel V.

DISHWASHER KITCHENAID KDTM404KPS0 Checked dishwasher found burn marks on element ordering element to resolve issue.; ordrng 1 W11412298 (HEATING ELEMENT )

Near Oakwell Farms Pkwy, San Antonio, TX 78218
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KSF26C7XYY04 "Low side minus 10 in a vacuum, high side at 100, pressures equalized when compressor not running. Pressures indicate a leak. Checked for a leak with us light and glasses. Couldn’t locate a leak visibly. Can hear a very faint hiss coming from suction tube by compressor, get the top of the tube at the base of the cabinet, felt slightly oily. Calling techline. Spoke with Sterling, explained the situation to him. Stated based on readings it is a leak, based on findings stated unit is unrepairable. 7729130468"

Near Graham St, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed UI replaced separator reassembled turned power on all operations normal.

Near Caddo Lake Dr, San Antonio, TX 78244
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDF330PAHS1 Verified faulty sump/pump assembly. ; ordrng 1 W11025157 (pump&motor)

Near Henderson Pass, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS576FIDM01 Found failed RC gasket. It is FIP needs new gasket and adhesive call when part comes in.; ordrng 1 W10355582 (gasket-fip) and 1 W10841140 (adhesive)

Near Indian Bluff, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER SAMSUNG DV42H5200EF/A3 Found unit display has moisture in it and drum as well ran unit with out vent attached unit heating correctly found dryer duct under house crushed issue is in duct unit operating as designed called tech support spoke Issac reference number 7004014167 to document job complete.

Near 1st St, Floresville, TX 78114
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Found ice building up around FC door and liner inspected found large gap on left side FC cabinet and liner. Ordered sealant for liner and cabinet rescheduling Wednesday.; ordrng 1 WP482338 (adhesive)

Near Begonia Bend, San Antonio, TX 78222
Richard G.

Richard G.

REFRIGERATOR KITCHENAID KSSC48QTS02 Customer complaint is that the icemaker is not working. Will need to order icemaker. Collected service call fee.; ordrng 1 WPW10277448 (icemaker)

Near Highgate Dr, Bandera, TX 78003
Jim G.

Jim G.

RANGE WHIRLPOOL WFG525S0JS0 Replaced faulty ignitor. Issue resolved.

Near Castello Way, San Antonio, TX 78259
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED85HEFC1 Tested unit. Good heating. Not exceeding temps from exhaust. All sensors are working. All thermal cutoffs are good. Will need customer to verify venting going to roof is clear of debris. Customer will contact to reschedule. ; saved tckt

Near Rockhill Dr, San Antonio, TX 78209
Jesus C.

Jesus C.

RANGE KITCHENAID KSGG700ESS1 Part not in at this time. ; saved tckt

Near Pereida St, San Antonio, TX 78210
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED49STBW1 Tested dryer. Good heat. Good airflow. Will need to replace timer. ; ordrng 1 W10846428 (timer)

Near Glengarden Dr, San Antonio, TX 78224
Jim G.

Jim G.

DRYER WHIRLPOOL WED4850HW0 Kathy SR# 7729134206 dryer motor at fault. ; ordrng 1 279827 (motor!dryer)

Near Evans Rd, San Antonio, TX 78258
Shawn W.

Shawn W.

DISHWASHER SAMSUNG DW80K5050UG "Found that the unit would lower on and the unit filled, washed and drained. It appears that possibly the lock feature was activated at some point. Ran a normal and heavy cycle. Tested the user interface and all keys are working as designed. There was a power surge in the house recently that likely was the cause of the power concern. The unit is functioning as designed. If our. Us timer has any further problems the control board will need to be replaced."

Near Bell Dr, San Antonio, TX 78217
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Found door switch on left door not being actuated due to slight warping on door. Used plastic square from truck stock installed on left RC door tested all operations normal. If issue returns will need part W11435344 door.; used 1 WP2177331 (SQUARE) from stock

Near Trail St, Floresville, TX 78114
Ezequiel V.

Ezequiel V.

MICROWAVE OVEN JENN-AIR JMW2430IL02 Replaced harness and control panel unit is working as designed no issues. No error codes found during testing or operation. Job complete.

Near Harrison Ave, San Antonio, TX 78209
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Found compressor not running, inverter box was releasing changed. Our issue is coming from control board. ; ordrng 1 W11087200 (invrtr-box) and 1 W11089236 (cntrl-elec)"

Near Wood Forest, San Antonio, TX 78251
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ Light in UI is failing intermittently. ; ordrng 1 W11284720 (panel-ui)

Near Evans Rd, San Antonio, TX 78258
Colton B.

Colton B.

REFRIGERATOR KITCHEN AID KRFC302ESS Customer issue is no ice production. Finding issue to be that the ice maker is not getting power. Not getting any voltage from L-N on ice maker face with door switch depressed. Ordering new control and returning.; ordrng 1 WPW10120827 (cntrl-elec)

Near Lockhart, TX 78644
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRFC604FSS01 Issue is no ice production. No fill on ice maker and ice maker will not progress in diagnostics. Was not getting voltage to fill tube heater. Ordering a new UI to resolve issue. ; ordrng 1 W11442053 (UI)

Near Cibolo Trace, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Customer states unit freezer side will defrost and not cool for a bit and then start cooling again, and when it’s not cooling the water doesn’t dispense. Finding issue to be faulty electronic control and UI panel. Ordering both to resolve the issue. Both parts on b/o. ; ordrng 1 W10822647 (UI PANEL) and 1 W11172798 (CONTROL)"

Near Woods of Boerne Blvd, Boerne, TX 78006
Douglas H.

Douglas H.

MICROWAVE OVEN KITCHENAID KOCE500ESS05 "Unit not heating. Pulled unit to check components. Voltage to unit, Fuse, elements all tested good. Upon plugging unit back in it began functioning. Issue is main control relay was stuck open. Quoted 120 plus tax for labor. Part covered under extended part warranty per Sb web. Ordering control to resolve the issue. ; ordrng 1 W11179310 (CONTROL)"

Near Jackies Cove, Boerne, TX 78006
Douglas H.

Douglas H.

ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU Unit not draining. Found clogged/kinked drain line. Managed to unkink and unclog drain. Recommended to customer to clean unit. Customer asked me to do the cleaning cycle. I advised an additional 125 for labor to clean. Customer agreed. Started clean cycle and cleaned base of unit. Advised customer to dump first batch of ice. Collected priority Sc and labor. Unit functioning as designed now. No further issues at this point.

Near Fabra St, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KFXS25RYMS5 "Last tech found restriction in SS. Confirmed diagnosis. Replaced drier and added service port to compressor. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Collected labor costs. ; used 1 WPW10143759 (DRIER-HV) from stock"

Near Juliet Hill, San Antonio, TX 78255
Colton B.

Colton B.

RANGE SAMSUNG NE59J7630SS "Issue was burner off center and light not coming on. Adjusted burner to be where it is supposed to. The on light was not mounted well so I fixed that as well. Right side light was missing a lens, customer wants us to replace. Ordering lens to resolve that issue. ; ordrng 1 DG67-00022A (LIGHT LENS)"

Near Ridge Path, San Antonio, TX 78250
Colton B.

Colton B.

RANGE WHIRLPOOL WFE505W0HB2 "Customer complaint is that the oven does not get up to temp. Average temp is about 270 degrees when set on 250. Customer wanted to test at 350 as well, same patter held true. Customer did not believe readings despite me telling her that a digital thermometer is how Whirlpool wants us to gauge temperature on ovens. Explained to customer that leave in thermometers are not accurate. Customer not satisfied with explanation, will probably be calling again."

Near Canyon Rock Ln, San Antonio, TX 78254
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KSSC48QVS02 "Called aig to get authorization for today’s repair. Spoke with Celeste, advised of parts installed and parts needed to install. Gave authorization. Use Auth KT3CR00XPL1Replaced control and filter housing on today’s trip to resolve the issue. Unit now testing good. No further issues at this point."

Near Kristen Way, San Antonio, TX 78258
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced thermistor on refrigerator due to over freezing refrigerator section, unit is working as designed, no issues. Job complete."

Near San Simeon Dr, San Antonio, TX 78228
Shawn W.

Shawn W.

MW-HOOD COMBO WHIRLPOOL WML55011HB3 The bulb was broken off in the socket that comes attached to the base plate of the unit. I was able to get the prongs from the bulb out and the rest of the broken glass but the new light bulb would not insert into the socket. The socket is damaged and will need to be replaced. Part ordered.; ordrng 1 W11159942 (base)

Near Mesquite Chase, Selma, TX 78154
Tommy B.

Tommy B.

REFRIGERATOR KITCHEN AID KSSC42QMS01 "Previous visit swapped out icemaker and this visit swapped out receiver board. Unit tested good at this time. Collected service call, parts, and labor."

Near Panzano Pl, San Antonio, TX 78258
Shawn W.

Shawn W.

RANGE WHIRLPOOL WFE550S0HZ1 Unit will need a new control board. Part ordered.; ordrng 1 W11295998 (cntrl-elec)

Near I-35 N, Schertz, TX 78154
Ezequiel V.

Ezequiel V.

WASHER AMANA NTW4516FW3 "Replaced gearcase on washer due to screeching noise heard when spinning after replacement no issues good spin, no error codes found during testing or operation. Job complete."

Near S Zarzamora St, San Antonio, TX 78207
Jim G.

Jim G.

COOKTOP GAS KITCHENAID KCGD506GSS00 customer has faulty knobs. Moved appointment to get more information from customer.; schdld next appmnt for 10/27 TUE !

Near Walder Trail, San Antonio, TX 78260
Douglas H.

Douglas H.

DRYER WHIRLPOOL WED4815EW0 Unit starts but not spinning. Found motor pulley broken. Ordering motor pulley to resolve the issue. Customer had proof of purchase for unit from 10/15/2020; ordrng 1 WP8066184 (MOTOR PULLEY)

Near N Loop 1604 W, San Antonio, TX 78257
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRMF706ESS01 Steve SR# 7729135890 verified an open freezer thermistor. ; ordrng 1 W11249952 (motor-evap)

Near Elmbrook, San Antonio, TX 78258
Jim G.

Jim G.

WASHER WHIRLPOOL WFW6620HC0 I contacted techline and spoke to Ed SR# 7729137859. OB error might be due to loading issues. The HMI is having some responsiveness issues as per service pointer #W11481344 he console. ; ordrng 1 W11324037 (cntrl-elec)

Near Horse Creek St, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER SAMSUNG WF42H5000AW/A2 Found bad vibration in spin no fault codes valve and pump working unit level ordered new shocks. Rescheduling Thursday.; ordrng 4 DC66-00470B (SHOCK)s

Near Chaparral Dr, Floresville, TX 78114
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL MFI2665XEW0 Found inlet valve in back leaking needs new single valve gave senior citizen discount call when part comes in.; ordrng 1 WPW10498990 (valve-inlt)

Near Mt Olive Rd, Adkins, TX 78101
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Found both crisper drawers broken ,damaged shelf ,bent middle ladder ,and damaged inlet valve. Spoke to builder he does not want unit repaired he asked to not order parts. Called CXC spoke Christie sr 7729119951 to report findings.Job complete.; rqstng P&A on 2 W10850377 (pan-crispr)s and 1 W10865826 (valve) and 1 W11373867 (AIR TOWER ) and 1 WPW10248516 (ladder) and 2 WPW10688114 (front-pan)s"

Near La Vernia Rd, Saint Hedwig, TX 78152
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Replaced water inlet valve. Tested to complete. Unit is good to go.

Near Spanish Wells, San Antonio, TX 78245
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Our customer was having problems with the ice maker. I found that the ice bin was jammed and trapping ice because it was not completely seated. The bin is full of ice (quick pic included). I instructed our customer a bit on this design if ice maker and bin. Unit is now fully operational.

Near War Admiral, Schertz, TX 78108
Jim G.

Jim G.

RANGE WHIRLPOOL WFC150M0EW3 Verified wire harness was damaged and the oven power cord is damaged. Explained customer that oven cord is their responsibility. ; ordrng 1 W11134593 (harns-wire)

Near Moraga St, San Antonio, TX 78217
Tommy B.

Tommy B.

COOKTOP GAS WHIRLPOOL WCG97US0HS00 Customer stated that the issue is the center burner is not functional. Found it to be testing good at this time. No further issues.

Near Gentry Farm, San Antonio, TX 78249
Richard G.

Richard G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced console and control. Cleared ui communication error but still getting blower speed error. Need blower.; ordrng 1 W11248652 (blower)

Near Argos Star, San Antonio, TX 78245
Justin  R.

Justin R.

RANGE WHIRLPOOL WFG550S0HZ1 "Replaced burner cap and burner head, tested to complete."

Near Red Falls Rd, San Antonio, TX 78253
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDF330PAHB2 The wheel and stops are broken and one missing. The unit is functioning as designed otherwise. Parts ordered.; ordrng 2 W10888592 (wheel)s and 2 WPW10082861 (stop)s

Near Lone Falls Dr, Universal City, TX 78148
Justin  R.

Justin R.

WASHER WHIRLPOOL CAE2795FQ0 Unit did not agitate or spin during automatic test. Unit will spin during manual mode. Will need control board for unit. ; ordrng 1 W11188527 (cntrl-elec)

Near Mystic Park, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DISHWASHER MAYTAG MDB4949SHZ Checked dishwasher found no holes or opening for leaks unit is operating as designed no issues. Job complete.

Near Austin Hwy, San Antonio, TX 78209
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL GX5SHDXVD01 The unit had been turned off so I was unable to get temperature readings but our customer stated that the unit was completely warm in both the RC and the FC. The capacitor is not starting. This unit will need a new start device and capacitor. We will also replace the light bulb. Priority Service Call. Our customer paid our service fee in full. Remaining balance upon completion.; ordrng 1 8009 (light bulb) and 1 WPW10194431 (start-dev) and 1 WPW10662129 (capacitor)

Near Nottingshire, Schertz, TX 78154
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE535S0JZ0 Checked wrangle found bad control board ordering board to resolve issue.; ordrng 1 W11204529 (cntrl-elec)

Near I-35 N, Schertz, TX 78154
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Customer issue is no ice production. Finding issue to be a faulty control board, ice maker only getting 15v. Fill tube was also frozen, defrosted that to resolve that issue. Going to order a valve just in case. Parts are on back order, did not reschedule.; ordrng 1 W10913947 (valve) and 1 W11399844 (CONTROL )"

Near Cottonwood Ridge, , TX 78015
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFG520S0FS0 "Replaced control board due to missing digits, after replacement found valve broken ordering valves to resolve issue.; ordrng 1 W10247744 (valve-brnr) and 1 W10279615 (valve-brnr)"

Near Porter St, San Antonio, TX 78210
Colton B.

Colton B.

REFRIGERATOR KITCHEN AID KRFF507HPS00 "Issue was no ceiling lights. Finding bad light module on rear ice maker led. Replaced that led, unit now works. Collected SC and part costs."

Near Tracks Trail, Center Point, TX 78010
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL WMH78019HZ3 Found vibration humming from magnetron replaced magnetron retested all operations normal advised customer some noise from magnetron is normal.

Near Foxbrook Way, Cibolo, TX 78108
Tommy B.

Tommy B.

REFRIGERATOR KITCHEN AID KRFF707ESS01 Customer was under impression unit was covered under warranty. Did not perform service. Explain to customer that the extended warranty only apply to certain provisions. Customer declined service.

Near Fawnridge Dr, San Antonio, TX 78229
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer stated that icemaker fails intermittently at this time ice maker is working checked thermistor found thermistor closed temps are normal. Ordered plastic squares for door switches harness and ice maker call when parts come in,; ordrng 1 W10884720 (harns-wire) and 4 WP2177331 (plastic-sq)s"

Near Canopy Bend, Schertz, TX 78154
Justin  R.

Justin R.

WASHER MAYTAG MVWX655DW2 "Replaced housing for unit, tested to complete. Cold water pressure is super low and customer is aware and will be calling a plumber."

Near Tarifa Way, San Antonio, TX 78253
Richard G.

Richard G.

OVEN ELECTRIC (D KITCHENAID KEBC177KSS05 Replaced transformer. Tested to complete. Unit is good to go.

Near Crescent Hill, San Antonio, TX 78253
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE515S0JS0 Tested unit. Found F3 E0. Replaced sensor and control. No further issues. Tested to complete.

Near Leighton Harbor, San Antonio, TX 78073
Jesus C.

Jesus C.

WASHER MAYTAG MVWB765FW Customer wants to reschedule. ; saved tckt

Near Co Rd 6867, Natalia, TX 78059
Justin  R.

Justin R.

WASHER MAYTAG MHW5630HC0 "Unit leaking still underneath left side front of machine. Found dispenser housing damaged, also please need to order drain pump and bellow. ; ordrng 1 W11314648 (bellow) and 1 W11458345 (DRAIN PUMP ) and 1 W11465533 (DISPENSER )"

Near Elysian Trail, San Antonio, TX 78253
Shawn W.

Shawn W.

DRYER MAYTAG MED7230HW1 Replaced control. Tested unit. It is now functioning g as designed and not stopping.

Near Shadden Oaks, Live Oak, TX 78233
Colton B.

Colton B.

DISHWASHER KITCHENAID KDTE334GPS0 Issue with part being on back order now. Communicated with warehouse team to get it figured out. Rescheduling part without a return date. ; saved tckt

Near Comanche Trace Dr, Kerrville, TX 78028
Colton B.

Colton B.

ICEMAKER (STANDA KITCHENAID KUIX535HPS00 "Issue is no power to unit. Finding issue to be a damaged power cord. Rescheduling the pump to get a new power cord. Part is on back order, will call customer when it arrives.; saved tckt"

Near Real Lake House Rd S, , TX 78028
Jim G.

Jim G.

ICEMAKER (STANDA JENN-AIR JIM159XYRS0 Replaced bin thermistor.

Near Retama Ridge, Bulverde, TX 78163
Jim G.

Jim G.

MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Verified issue was a faulty control board. And issues at the interlocks switches. ; ordrng 1 W10892389 (cntrl-elec) and 1 W11433682 (INTERLOCK SWITCH) and 1 W11433683 (INTERLOCKSWITCH LOWER)

Near Copper Xing, Bulverde, TX 78163
Ezequiel V.

Ezequiel V.

RANGE SAMSUNG NX58H5600SS/AA Checked range found broken knobs ordering knobs to resolve issue. Ref 7004015291 ; ordrng 5 DG64-00473A (KNOB)s

Near Trade St, Pleasanton, TX 78064
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Checked refrigerator found all top light burnt out not lighting ordering led for refrigerator to replace issue.; ordrng 2 W10843353 (module)s and 1 W10843846 (module)

Near Pleasanton, TX 78064
Jim G.

Jim G.

RANGE MAYTAG MER6600FZ2 Replaced both infinite switch and element as needed. Issue resolved.

Near Angels Hill Rd, Spring Branch, TX 78070
Justin  R.

Justin R.

COOKTOP GAS WHIRLPOOL KCGS356ESS00 Middle burner cap and front right burner cap were reversed. Made proper adjustments all working as designed.

Near San Antonio, TX 78253
Jim G.

Jim G.

MW-HOOD COMBO KITCHENAID KMLS311HSS0 Verified proper function of fan. I contacted WP techline and spoke to Joel SR# 7729148887Explained this is a common complaint. 500 Ft^3 min Whisper quiet is a commercial name.

Near Soaring Eagle, Fischer, TX 78623
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFC150M0EB4 Complaint is coils turn off and on. Tested unit. All coils working. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedure. Job complete.

Near Comanche Crossing, San Antonio, TX 78224
Shawn W.

Shawn W.

DRYER WHIRLPOOL WED6620HC1 "Replaced all parts needed to fix the the broken motor. Found that the old belt was bad as well, so utilized dryer repair kit 4392067 from truck stock. Unit is fully operational. ; used 1 4392067 (REPAIR) from stock"

Near Comanche Heights, San Antonio, TX 78233
Douglas H.

Douglas H.

DRYER MAYTAG MEDB835DW4 "Unit spins but not heating. Found