We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near San Antonio, TX 78258
Douglas H.
Job Details: 10/25/2022
Checked for stored errors found f5e3 lid not unlocking, f5e2 lid lock error, f5e1 lid open on lock attempt. Confirmed issue to be faulty lid latch. Ordering lid latch to resolve the issue. Scheduled for soonest availability pending part arrival. ; schdld next appmnt for 11/1 TUE !
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near San Antonio, TX 78258
Douglas H.
Job Details: 10/25/2022
Last trip found motor shorting out control and ui. Replaced motor, control and ui to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78223
Daniel
Job Details: 10/25/2022
Customer reported unit still backtracking water after not using unit for days at a time. Upon arrival found unit with clear water in it that smelled really bad. Customer stated she hadnt used unit till last Wednesday which Is a week prior. Called techline to report issue since I had already installed new check valve. Tech line asked if water was clear and if customer pre rinses dishes before wash. Customer stated she does pre rinse dishes. Techline stated he was almost 100 percent sure issue was an over suds issue and that the customer needs not to pre rinse dishes. Tech line stated to use the appropriate amount of soap for the amount of dishes she is washing. Techline also stated that the garbage disposal has a check valve and that a plumber would need to be the one to check that but that he is still leaning towards over suds. Techline stated if customer has any more questions/issues to call customer service. Relayed all info over to customer from techline. Installed tie wire to drain hose. Unit functioning as designed. Issue is due to customer usage according to techline. Sr 7734538927; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78258
Jim G.
Job Details: 10/25/2022
Customer described small holes being left in clothing. I spoke to techline Scott SR# 7734896588 advised me to check agitator, washplate and basket with microfiber clothe. If there are no snags then the issue could be either overload perhaps a chemical issue. However customer was insistent that was not the case here. Customer education.
We serviced a
WHIRLPOOL WASHER
Model LA212
Near Helotes, TX 78023
Garry
Job Details: 10/25/2022
Called customer en route to advise of eta and was informed customer needs to reschedule appointment and will contact us when timing has improved. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Douglas H.
Job Details: 10/25/2022
Last trip found faulty electronic control. Replaced electronic control to resolve the issue. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78247
Douglas H.
Job Details: 10/25/2022
Last trip found faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Advised customer of 48 hr cool down period.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Chris S.
Job Details: 10/25/2022
Customer stated the oven glass was getting too hot when using oven. Called tech line spoke with cliff said test oven at 400 and check temperature on glass door if its at 172 then there is an issue says the unit glass never went above 120 theres no issues at regular function. SR 7734897355
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78257
Sebastian
Job Details: 10/25/2022
Replaced module unit is good to go explain to customer if they have further issues we might have to replace all the lights as per the kit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78006
Sebastian
Job Details: 10/25/2022
F6e4 customers concern with the dishwasher was a no fill situation and unit restarting. Found miles on unit needed to be reset added zip tie found an error code on the float switch customer confirm that they did have debris under there that was removed and havent used it since then this correlates with the code and the customer situation found that unit is working appropriately at the moment; used 1 8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Boerne, TX 78006
Sebastian
Job Details: 10/25/2022
Attempted to replicate the leak was not able to do so remove the unit from cabinet to verify no linking from the sides of the back when it head and lifted up unit it do ensure that there's no spell over instructed customer that since they're on a water softener might want to go away from the pods so that they could dose the soap According to spec when using a water softener there is a small line in the dispenser to indicate
We serviced a
SAMSUNG DRYER
Model DVE45T6000W/A3
Near Kerrville, TX 78028
Drew
Job Details: 10/25/2022
Upon arrival customer stated error code c3 popped up. Checked the user manual and error codes said PCB board issue, but online says motor issue. Ordering both to resolve issue ; rqstng P&A on 1 DC93-00101N (Motor) and 1 DC97-21429D (PCB assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Boerne, TX 78015
Sebastian
Job Details: 10/25/2022
Changed out the valve in the back as per technician last diagnosis and also added hose to wall that customer provided check unit for leaks also filled up icemaker with water to ensure that icemaker cycle proceeds also pushed out air through front dispenser customer may experience a little bit more air blow back until they use a little more water
We serviced a
KITCHEN AID WALLOVEN
Model KOSE500ESS04
Near Kerrville, TX 78028
Drew
Job Details: 10/25/2022
Upon arrival customer stated unit was not heating correctly. Tested temp on bake and unit was within specs. Tested convection function and no fan turned on and temp was 40 degrees under. Units ui and main acu are not functioning correctly either. Ordering ui, acu, convection fan, and rescheduling parts. Need autho ; rqstng P&A on 1 W11179310 (cntrl-elec) and 1 W11093241 (panl-cntrl) and 1 W10860984 (motor-fan)
We serviced a
MAYTAG DRYER
Model MED8230HC
Near Garden Ridge, TX 78266
Douglas H.
Job Details: 10/25/2022
Customer stated unit stopped heating. Verified proper voltage and no stored errors. Dismantled unit to find cause to be broken heater coil. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point. Per sb web unit under ELW program
We serviced a
SAMSUNG WASHER
Model WA50T5300AC/US
Near Ingram, TX 78025
Drew
Job Details: 10/25/2022
Upon arrival found unit to be making a grinding and tapping noise wheel spinning and washing. Ordering suspension, gearcase, and motor to resolve issues. ; rqstng P&A on 1 DC97-16350U (Suspension) and 1 DC97-18439B (Gearcase) and 1 DC93-00309A (Motor)
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFB07
Near San Antonio, TX 78223
Daniel
Job Details: 10/24/2022
*New build* Upon arrival customer had me go to another adress to get key for new build house. Key was not where customer had stated key would be. Customer asked if he could reschedule. Rescheduling for 10/26. Keeping part in my van.; schdld next appmnt for 10/26 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78230
Jim G.
Job Details: 10/24/2022
I was able to verify an obstruction on the sensor. I was able to clean it and use a wire harness to secure the wiring. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78232
Jim G.
Job Details: 10/24/2022
I cut into the rail. Removed. Door. Replaced door and hinges. Issue is resolved.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78224
Daniel
Job Details: 10/24/2022
Customer reported fan not sucking in air properly. Upon arrival tested unit and fan was functioning as designed. Put a paper under fan and fan sucked the paper up as it should on both speeds and when turned off the paper would fall. I could feel air going out the vent through the top as it should. Unit functioning as designed found no issues. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near San Antonio, TX 78224
Daniel
Job Details: 10/24/2022
Customer reported unit not heating. Upon arrival found unit was getting the proper 240 volts needed. Unit would run properly but without heating. Ordering heating element and all fuses just in case. Will return with parts to complete repairs. ; rqstng P&A on 1 WP3387747 (Heating element) and 1 280148 (Thermal cutoff) and 1 WP8557403 (Thermostat) and 1 WP8577274 (Thermistor)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near San Antonio, TX 78257
Sebastian
Job Details: 10/24/2022
In test mode the only issue with the icemaker appears to be the Phil went ahead and went up top to the hinge disengage the tube to the icemaker and blew down it it appears to be clogged with ice ordering the kit to resolve; ordrng 1 W11366500 (Tube heater kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bulverde, TX 78163
Douglas H.
Job Details: 10/24/2022
Last trip found faulty ice maker due to e2 motor lost home position error. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78260
Douglas H.
Job Details: 10/24/2022
Complaint of door not staying shut and not drying properly. Tested unit to find drying issue caused by vent tube crushed and due to washer issue. Found door issue to be door catch faulty. Ordering catch to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11429587 (Door catch)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near San Antonio, TX 78231
Jim G.
Job Details: 10/24/2022
I verified a faulty sensor. I was able to repair connector and replaced sensor. Issue is resolved. Used wire tie. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
LG DRYER
Model DLE7177WM
Near San Antonio, TX 78250
Garry
Job Details: 10/24/2022
Customer complaint of noise during operation of dryer. Previous visit observed customer complaint and diagnosed issue as failure of Roller. Replaced 4 Roller (4581EL2002E), 1 Drive Belt (4400EL2001F), and 1 Idler Pulley (4561EL3002A) to resolve issue. Reassembled and tested unit to find noise eliminated and operation normal. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Helotes, TX 78023
Chris S.
Job Details: 10/24/2022
Replaced console no damage to new one. Tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Lakehills, TX 78063
Chris S.
Job Details: 10/24/2022
Customer stated that refrigerator is making a high-pitched noise couldnt duplicate it kind of heard it when evaporator fan turned on. Waiting for evap motor to come in. Also ordering control board and start device just in case; ordrng 1 W11548534 (Control board) and 1 W11387394 (Condenser) and 1 W11524472 (Start device)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Daniel
Job Details: 10/24/2022
Customer reported ice maker not producing ice. Upon arrival tested ice maker and ice maker would not harvest at all. Tested ice maker fill and ice maker filled properly. Looks like a faulty ice maker. Both fridge and freezer are at appropriate temps. Ordering ice maker assembly. Will return when part is available to complete repair. ; ordrng 1 W11579560 (Ice maker assembly)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78260
Douglas H.
Job Details: 10/24/2022
Complaint of wet clothing at end of cycle. Found f0e5 off balance load. Unit was severely out of level, which caused suspension to go bad. Ordering suspension as didnt have in truck stock. Scheduled for soonest availability. ; ordrng 1 W11130362 (Suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78260
Jim G.
Job Details: 10/24/2022
I verified a faulty icemaker. ; ordrng 1 WPW10300024 (Icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Jim G.
Job Details: 10/24/2022
I verified a faulty float switch. I was able to reassembly and secure using a wire tie. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78253
Daniel
Job Details: 10/24/2022
Customer reported refrigerator not cooling properly. Upon arrival found frozen fridge evaporator. Found that evaporator fan motor comes with thermistor. Let customer know he could unplug unit to let it defrost that way he will have proper coolness in the meantime while waiting for parts. Ordering evaporator fan motor, damper control, and evaporator fan cover. Will return when parts are available to repair. ; ordrng 1 W11087438 (Evaporator fan motor) and 1 WPW10248595 (Damper control) and 1 W11188493 (Evap cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78244
S
Job Details: 10/24/2022
Upon arrival customer stated unit would not cool. Checked voltage and amps. Numbers checked good. Removed back panel and saw that the compressor connection was unplugged. Replugged unit and compressor clicked on immediately. Used 1 wp8567668 wire tie to tie down connections. Tested unit and unit functions as designed. No further issues at this point. ; used 1 wp8567668 (Wire tie) from stock
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2427IL00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 10/24/2022
Replaced ui and programmed tested unit good to go
We serviced a
SAMSUNG DISHWASHER
Model NA
Near Boerne, TX 78006
Sebastian
Job Details: 10/24/2022
1c3 error on diagnostic mode wash pump failure
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near San Antonio, TX 78260
Douglas H.
Job Details: 10/24/2022
Customer stated unit leaking, pointed out leak from left side of door that would drip, customer also showed me cabinet damage on the far right of the island. The door drip wouldnt be enough water to damage cabinets that severe. Verified door seal faulty causing dripping. Pulled unit out of cabinet and tested unit. Everything checked good until it drained. Found small hose from drain pump to water assembly to have a slit in it, possibly from install. The slit in the hose causing a stream of water as the drain pump is running. Ordering door seal, single layer insulation and hose to resolve the leaks in the unit. Scheduled for soonest availability. ; ordrng 1 W11414078 (Door seal) and 1 W11614117 (Hose) and 1 W11573704 (Shield)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SR/AA
Near San Antonio, TX 78210
Daniel
Job Details: 10/24/2022
Customer reported ice maker not producing ice for a couple of days. Upon arrival customer stated ice maker had been working and they havent had any issues. Saw that ice container was full of ice. Customer stated she didnt want any parts replaced unless issue occurs again. If customer calls back pls return with ice maker.
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Boerne, TX 78006
Sebastian
Job Details: 10/24/2022
Unit was in showroom mode checked on unit to regular mode compressor kicked on unit needed full day to come to temp
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 10/24/2022
Customer stated center burner goes out during use. Replicated issue. Found cause to be burner head not allowing proper gas flow. Ordering burner head to resolve the issue as the gas flow continues after flame goes out. Scheduled for soonest availability. ; ordrng 1 W10811599 (Burner head)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78260
Jim G.
Job Details: 10/24/2022
I verified a faulty icemaker. Replaced part. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near San Antonio, TX 78254
Garry
Job Details: 10/24/2022
Customer complaint of leaking water at front-right of dishwasher. Inspected machine components and found everything checking good visually. No evidence of cross-threaded supply, no evidence of water in drip tray, no error codes. Float switch dry. Removed unit from cabinet install and ran diagnostic cycle, unable to replicate leak or find evidence of leak. Ran second diagnostic cycle with same results. Discussed detergent dosing with customer and informed that overdosing of detergent and items which block spray arms can cause leaks. Customer to request further review should issue reoccur. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Boerne, TX 78006
Sebastian
Job Details: 10/24/2022
Customer concern as it didnt appear to wash the clothes found a shifter error on the unit this time went ahead and change out the shifter went through Tassimo tested all functions and also ran a quick cycle confirm that unit made it all the way through to the final spin; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78244
S
Job Details: 10/24/2022
Upon arrival customer stated unit would not drain. Verified the issue of a faulty drain pump. Ordering 1 Lower harness W11409746 and W10876600 drain pump to resolve issue. Customer wants earlier service by another tech if possible. ; ordrng 1 W11409746 (Lower harness) and 1 W10876600 (Drain pump)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near San Antonio, TX 78254
Garry
Job Details: 10/24/2022
Customer complaint of abnormal noise during operation of dishwasher. Confirmed customer complaint and am diagnosing as failure of Diverter Motor. Replaced Sump & Motor Assembly (W114163638) to address issue. Returned unit to operation and found noise to have been eliminated. No leaks. Job complete, unit is good to. No further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78263
Daniel
Job Details: 10/24/2022
Labor + parts covered with authorization/special project. Customer reported lights in unit not working. Upon arrival found freezer light was out which was causing all the other lights to dim. Replaced led light module. All lights in unit now functioning as they should. ; used 1 W10695459 (MODULE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near China Grove, TX 78263
Daniel
Job Details: 10/24/2022
Customer reported ice maker not working. Upon arrival found ice maker only half way filled. Tested ice maker in harvest and noticed it only filled half way. Customer had stated he had installed a reverse osmosis system and 2 weeks later ice maker stopped working. Let customer know he would need a bypass installed instead of a filter since he has the reverse osmosis system and that the reverse osmosis system alone will lower water pressure. When trying to test unit again the ice maker would not power. Called techline and after multiple tests we found that the main control was faulty which would cause the ice maker to stop powering sporadically. Tech line also agreed on installing the bypass and stated that If customer has reverse osmosis then they should not have filter installed. Ordering bypass, control, and ice maker just in case. Will return with parts to complete repairs.Sr 7734364393; ordrng 3 W11395888 (Bypass)s and 1 W11548540 (Ice maker) and 1 W11556912 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near San Antonio, TX 78247
S
Job Details: 10/24/2022
Before arrival contacted customer, customer states he wont be available until Monday 10/31. Reshcedul8ng for Monday. ; schdld next appmnt for 10/31 MON !
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Garden Ridge, TX 78266
S
Job Details: 10/24/2022
Upon arrival customer stated unit was completely dead. That the unit worked a few days ago then stopped working. Tested unit and found 120 volts going to the unit. Attempted to get unit into diagnostic mode and could not. Ordering the ui W11435366 as contingency and is oos. Control is on b.o.; ordrng 1 W11435366 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Adkins, TX 78101
Daniel
Job Details: 10/24/2022
Returned with parts needed to repair. Installed new ice box divider, auger motor, solenoid, and auger impeller. Re assembled unit and tested. Ice is now dispensing as it should. Unit now functioning as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near San Antonio, TX 78253
Chris S.
Job Details: 10/24/2022
Customer stated that freezer was not cooling down like it should found fan would turn on but it was hot air not cold air tested amp draw and it never went higher than 0.28 and compressor was struggling to turn on and never turned on needs new compressor. Also ordering start device dryer and control board just in case.; ordrng 1 W10750851 (compressor) and 1 WPW10143759 (dryer) and 1 W11028365 (start-dev) and 1 W10718113 (contrl-box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Universal City, TX 78148
S
Job Details: 10/24/2022
Upon arrival customer stated unit would not cool and that the last company replaced the start device then never came back. Plugged unit in Tested unit. verified radical amp readings and a loud mechanical tone confirming s faulty compressor. Unit continuously turned on and off at the compressor. Compressor did not kick back on. Ordering 1 W11574734 compressor, W11504431 compressor to condenser, W11504415 suction tube to compressor, W11506621 charging tube, W11506635 charging tube with shrader for the SS tech. ; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Compressor tube to condenser) and 1 W11504415 (Suction tube) and 1 W11506621 (Charging tube) and 1 W11506635 (Charging tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Converse, TX 78109
S
Job Details: 10/24/2022
Upon arrival replaced faulty harness and heater with new. Tested unit and unit would initially turn on them off. Contact DH and he advises to swap out the the start device. Ordering. 1 W11547180 start device to resolve the final issue. ; ordrng 1 W11547180 (Start device)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Boerne, TX 78006
Sebastian
Job Details: 10/24/2022
Customers concern is that the unit is overheating put unit in the test mode and test mode seems to be a little off for acting weird was able to get it to comply and skip up to the heated part of the wash where I was able to verify 120 V directly to the back of the heater was able to verify that the control isnt turning on during other parts of the cycle where they shouldnt be but it doesnt seem to go into the last part of the heat cycle on test mode where it just sits there heating up on its own with no wash confirmed good resistance at the heater 14 ohms Which falls into spec also compare it against the new here which is also 14 ohms. Customer has melted plastic up at the top rack going ahead with control order on process of elimination; ordrng 1 W11415071 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SDRXXY02
Near San Antonio, TX 78255
Sebastian
Job Details: 10/24/2022
Issue with one of gaskets reordered ; ordrng 1 W10830055 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78249
Sebastian
Job Details: 10/24/2022
#166 very loud water valve in dispense to im and dispenser ordering both water valves and the icemakers mechanically also very loud ordering icemaker as well; ordrng 1 WPW10341329 (Valve dual) and 1 W10394076 (Valve) and 1 W11579560 (Icemaker)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near San Antonio, TX 78227
Chris S.
Job Details: 10/24/2022
Replaced cover and thermistor fuse tested unit everything working properly.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near La Vernia, TX 78121
Daniel
Job Details: 10/24/2022
Customer reported unit popping breaker. Upon arrival found that unit would start up after being plugged in. When checking outlet found that breaker would trip when checking right side to neutral which tells me the outlet is the issue and not the unit. Tested outlet multiple times and every time the breaker would trip. Let customer know they would need an electrician to come look at outlet. The breaker should not be tripping when testing outlet with my meter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near San Antonio, TX 78261
Douglas H.
Job Details: 10/24/2022
Customer stated unit stopped making ice after changing filter. Tested ice maker and test passed. Tested fill test and passed. After testing ice maker harvest e5 error present. Reset power to unit. Tested again and error didnt reappear. Unit appears to be functioning properly. Advised customer to monitor. ; rqstng P&A on 1 W11579560 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78253
Chris S.
Job Details: 10/24/2022
Customer stated that icemaker was leaking. Found issue to be piece of ice stuck and when ice try gets filled up it would over fill. Got ice out tested unit everything working as designed no further issues at this point.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4027HW1
Near San Antonio, TX 78229
Garry
Job Details: 10/24/2022
Customer complaint of washer not completing cycle. Found F7E6 (Motor Fault) & F2E1 (UI Stuck Button) error codes in Service Diagnostics. Attempted agitate & spin via component activation and found motor unresponsive to each command. Physical inspection of lower drive components found wire harness disconnected from motor at molex. Reestablished connection and secured with Wire Tie. Tested to find all loads functioning as designed. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near San Antonio, TX 78248
Douglas H.
Job Details: 10/24/2022
Customer stated unit leaking from right side bottom of the door. Tested unit, found leak actually coming from upper portion of door and trailing down to bottom right corner. Issue is tub gasket not sealing properly. Ordering tub gasket to resolve the issue. ; ordrng 1 W11483553 (Tub gasket)
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KECC507RSS05
Near Shavano Park, TX 78231
Douglas H.
Job Details: 10/24/2022
Last trip found faulty infinite switch for front left burner. Replaced infinite switch to resolve he issue. Unit testing good. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Converse, TX 78109
S
Job Details: 10/24/2022
Upon arrival replaced tub with helpers. Broke a pot hose to the dispenser. Ordering 1 W11524103 dispenser to resolve final issue. ; ordrng 1 W11524103 (Dispenser)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near San Antonio, TX 78266
Douglas H.
Job Details: 10/24/2022
Unit still building up some ice on the top center of the door slightly. Calling techline per notes and reoccurring issues. Spoke with Travis. Explained the situation, had me take multiple pictures of the door open and closed and send them to him. After multiple pictures and investigation found that the unit has frame damage. Per Travis unit is unrepairable. Advised customer to contact extended warranty with file number. Sr 7734881825
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78408
John L.
Job Details: 10/24/2022
Inspected unit, found airflow issue. Made adjustments and issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Port Lavaca, TX 77979
Michael
Job Details: 10/24/2022
The customer said said the washer has a violent spin cycle. F0E5 off balance load, cleared error code, the appliance was leaning to the left causing the basket to bang on the left side and violent spin cycle. I balanced the appliance, the suspension was bouncy, installed new suspension from TS, calibrated and and tested the spin cycle, no longer banging on the side of the appliance and spinning normal, the appliance is working normal ; used 1 W11130362 (Suspension) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Port Lavaca, TX 77979
Michael
Job Details: 10/24/2022
Installed the new UI and ice maker, it rotated properly and called for water. , the water dispenser is working properly, pretty close to 8 oz on the measured fill, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Victoria, TX 77901
Michael
Job Details: 10/24/2022
The ice maker isnt making ice. The motor isnt starting up, ordered the ice maker and rescheduled the customer ; ordrng 1 W11556926 (Ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Victoria, TX 77901
Michael
Job Details: 10/24/2022
Installed new motor and belt 341241 I had on hand. Plugged the appliance in and started it, its heating and working normal
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Victoria, TX 77901
Michael
Job Details: 10/24/2022
The customer said the issue was that it doesnt spin out all the water from the clothes. F0E2 over suds, F9E1 long drain. The customer had a load in the washer, I tried a drain and spin, the drain pump activates but it wont start to spin. I removed the front panel to expose the drain pump, as I was removing the filter, it was full of water, I used a shop vac to get the water out, took the filter out, there was a sock inside causing the issue. Ran a drain and spin cycle, the appliance is draining and spinning properly, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Aransas Pass, TX 78336
John L.
Job Details: 10/24/2022
Installed components stator, rotor, clutch that previous tech ordered, issue was not resolved. Not sure if previous tech ran diagnostics on this unit but found latch was not activating. Installed new latch, unit now locks but will not turn tub.Spin nor agitate, checked for errors and pulled 2 new codes F6E3 ACU not communicating with MCU, motor fault F7E3. Attempted to contact Techline , never got call picked up. Ordering what is going to be needed to resolve issue.; ordrng 1 W11484621 (Control), used 1 W11394572 (Latch) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Corpus Christi, TX 78412
John L.
Job Details: 10/24/2022
Inspected unit, found dents on top left door and scratches on bottom right door. Will need to order and replace to resolve issues.; ordrng 1 W11467844 (Door) and 1 W11253284 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Sinton, TX 78387
Adam
Job Details: 10/24/2022
Customer complaint of unit leaving clothes wet at end of cycle. Inspection of unit shows error code for long Phil know Phil. Further testing shows call water valve not allowing water to pass. Replace valve to resolve issue.; ordrng 1 W11385821 (Water valve)
We serviced a
AMANA RANGE
Model ACR4303MFW5
Near Corpus Christi, TX 78410
Adam
Job Details: 10/24/2022
Customer complaint of oven not working. Inspection of unit shows error code F1 E0 internal board failure. Need to replace control board in Horneys resolve issue.; ordrng 1 W11452635 (Harness) and 1 W11511570 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Corpus Christi, TX 78411
John L.
Job Details: 10/24/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Corpus Christi, TX 78412
Adam
Job Details: 10/24/2022
Customer complaint of door seal separating top right hand corner. Inspection of unit shows some separation on backside of Refrigerator door. I heat treated the door seal repositioned and secured. Tested unit issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Victoria, TX 77904
Michael
Job Details: 10/24/2022
Installed the power supply board and main control. Plugged the appliance in, it powered on properly and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Corpus Christi, TX 78413
John L.
Job Details: 10/24/2022
Inspected unit, found icemaker is no longer functional. Icemaker stuck in position and no longer turns. Also customer states that they pull large clumps of ice from bin. Ordering components to resolve issue.; ordrng 1 W10300022 (icemaker) and 1 W10508644 (harns-wire) and 1 W11133692 (cntrl-elec) and 1 W10179146 (water inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB04
Near Corpus Christi, TX 78412
Adam
Job Details: 10/24/2022
Customer complaint Of door seal separating. Inspection of unit shows top middle of refrigerator door seal is separating slightly. Heat treated seal and repositioned tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Corpus Christi, TX 78415
Adam
Job Details: 10/24/2022
Customers complaint is not the same as previous visits. Customer states product was washing and this just stopped midcycle with the door locked. Inspection of unit shows error code for inlet water temperature failure. Mainly testing hot and cold valve results in Call valve not passing water. I need to replace water valve to resolve issue also worth noting is customer is not separating any of the washing is washing a pillow and a handful of clothes at the same time. I did advise customer that pillow should not normally be washed in these types of machines but if you are its important to wash two or three and nothing else in order to balance the load. Ordering valves resolve issue; ordrng 1 W11096267 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Corpus Christi, TX 78415
Adam
Job Details: 10/24/2022
Customer states after first repair unit worked for several days but then stopped cooling and were forced to death of unit for a second time. I have a customer stated this issue I did check thermostat for correct placement. Inspection shows thermostat was in the wrong location. Replace thermostat and positioned in key location as well as display board. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Corpus Christi, TX 78411
Adam
Job Details: 10/24/2022
Inspecting new tub shows that it is broken in several places one of which is location for tub suspension. Pictures in SD-QuickPic. Return tub assembly damaged/defective. Re-ordering tub assembly; ordrng 1 W10921996 (Tub assembly)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500EBS11
Near San Antonio, TX 78204
Chris S.
Job Details: 09/22/2022
Call customer to let them know wire harness nugget ordered and need to order wireless for repair customer was OK with that I want to schedule next appointment for 4 October. She will be out of town all next week.; ordrng 1 W11157180 (harns-wire)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78258
Jim G.
Job Details: 09/22/2022
Drain pump was needed however the hose assembly valve is failing and it appears damaged beyond repair. Replacement hoses are needed. ; ordrng 1 WPW10545278 (Drain hose) and 1 8269144A (Hose assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Kerrville, TX 78028
Drew
Job Details: 09/22/2022
Upon arrival checked inlet valve to verify it was working properly, which it was. Then checked the reservoir, reservoir was frozen per service pointer W11451777A. Need to order silicone, sealer, fittings , and a new reservoir to resolve issues. ; ordrng 2 W10841140 (adhesive)s and 2 WP2300868 (fitting)s and 2 WP2198677 (connector)s and 3 212643 (sealer-gum)s and 1 W10801011 (reservoir)
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU509XSS00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/22/2022
Customer stated unit popped and then f47 error. Confirmed error, unit needs new module and ui. Ordering module to resolve the issue. Part oos; ordrng 1 W10857232 (Module)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/22/2022
Last trip techline stated to replace main harness and door interlock switches and fuse. Per techline, replaced all parts. Upon testing, exact same issue as before. Contacted techline, spoke with Rob, he stated only reason is the switches are miswired, explained I wired it exactly as was told to wire it previously. Gave me proper wiringPrimary -blk, brown blue on common, NO solid blk and solid whiteMonitor-common white, nc blue and whiteSecondary switch- common blue, white ; NO blue blueDoor inter -common blue (goes to primary), NO solid orange SR 773445726 Reordering interlock kit per techline. ; ordrng 1 W11244494 (Interlock)
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Von Ormy, TX 78073
Jesus C.
Job Details: 09/22/2022
Unit not draining. Will need to install drain pump once customer cleans unit. Will reschedule. ; schdld next appmnt for 9/27 TUE !
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Schertz, TX 78154
S
Job Details: 09/22/2022
Score arrival contacted customer and customer stated they called in to the office to cancel the appt as they bought a new unit. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS
Near San Antonio, TX 78256
Sebastian
Job Details: 09/22/2022
912 Needs to contact whirlpool and get a purchase date for the unit customers had this unit swapped over and delivered to her as per replacement procedure and does not have any information as far as the day that it was delivered customer together this information customer does soda have 0? in the freezer in the icemaker is working explained that the icemaker is the produce about 3 pounds per day Customer to monitor amount of ice being delivered in a 24 hour period and also update purchase date
We serviced a
JENNAIR WINE COOLER
Model JUB24FRERS00
Near San Antonio, TX 78255
Sebastian
Job Details: 09/22/2022
#8649foun evap ce misinstalled and drain tube clogged corrected both issues ollctd service fee and labor
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE507ESS04
Near Boerne, TX 78006
Sebastian
Job Details: 09/22/2022
Blacked out without tripping the breaker pulled off the front of the consul to take voltage found no voltage up to the front UI when reinstalling to write up parts ui kicked on. Pressed button on ui and lost ui again ordered both controls and harness; ordrng 1 W10588753 (Console) and 1 W11179310 (Control) and 1 W10603949 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/22/2022
Customer stated glass portion of door moves a lot when in use. Found stainless portion of outer beginning to peel off glass door. Ordering glass door for safety reasons. Part oos. Also ordering badge. ; ordrng 1 W1117654 (Glass door) and 1 W11178521 (Badge)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78237
Chris S.
Job Details: 09/22/2022
Customer said washer shakes got off balance air code right front leg was a little off balance fix leg also suspension needed to be put back in bushing. Tested unit everything working properly also told customer if clothes start to bang around stop washer and level clothes out.
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near San Antonio, TX 78264
Daniel
Job Details: 09/22/2022
Called customer and left voicemail stating time of arrival. Upon arrival found a lady that stated she had just moved into the residence but stated that the customer(Sylvia) was out of the country and would not be back until the beginning of the month. The lady who answered stated that the customer(Sylvia) now lives on the other side of the duplex. Let the lady know I would reschedule Sylvia for October 6th. She said she would relay the message to her and that if Sylvia had any issues with the day she would call in and reschedule. ; schdld next appmnt for 10/6 THU !
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ01
Near Ingram, TX 78025
Drew
Job Details: 09/22/2022
Upon departing last job found recirculation pump is not manufactured after 4/5/22 again. Re ordering and spoke with part mgr to try and get this issue resolve ASAP; ordrng 1 W11542867 (Pump)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Sebastian
Job Details: 09/22/2022
Changed out heater unit has further issues on another ticket
We serviced a
KITCHENAID DISHWASHER
Model KDTM384ESS0
Near San Antonio, TX 78261
Jim G.
Job Details: 09/22/2022
Replaced sump assembly. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78221
Jesus C.
Job Details: 09/22/2022
Tested unit. No leaks comin from unit. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.