We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Taft, TX 78390
John L.
Job Details: 11/09/2021
Installed icemaker, new icemaker is functioning and issue on this unit has been resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Corpus Christi, TX 78413
Michael
Job Details: 11/09/2021
The customer said it makes a loud squeaky noise at the beginning of the spin cycle. No error codes, tested the spin cycle manually and it squeaked at the beginning, sounds like the belt is slipping. Removed the shield underneath and could see signs of the belt slipping. Installed one from TS, tested the spin cycle again, its no longer making the noise, calibrated and performed a diagnostics test, completed with no issues, the appliance is working normal.
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWP1
Near Corpus Christi, TX 78414
Michael
Job Details: 11/09/2021
Installed new drain pump, ran diagnostics, completed with no issues or error codes. The appliance is draining and working normal
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Corpus Christi, TX 78412
John L.
Job Details: 11/09/2021
F8E1 long fillReplaced valve, recalibrated unit. Issue resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS00
Near Corpus Christi, TX 78413
Adam
Job Details: 11/09/2021
Sr#7732197952. After uninstalling original light it is apparent there is a cut in the solid yellow wire which is not supplying 120 V to the light assembly. Call tech line to troubleshoot the issue tech line states this will be considered non-repairable and customer should refer back to insurance company. SR number above dimming the unit non-repairable. Per tech line advise customer to reach out and contact third-party warranty company. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Portland, TX 78374
Michael
Job Details: 11/09/2021
The water went all the way to the top of the tub, only had 5 garments and then it wouldnt drain per customer, on soak setting.Plugged the appliance in and the drain activated canceled at the start button, tested the inlet valve and it has good water pressure on both sides, drained the water, the drain pump is working normal, there are no error codes. Although I couldnt duplicate the issue and the inlet valve is cutting on and off properly, due to the customer say it over filled and caused these issues, possibly a water level sensor, installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30FXSSA
Near Boerne, TX 78006
Douglas H.
Job Details: 11/09/2021
Upper racks broken and falling apart. Unit needed adjuster kit Replaced adjuster kit. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near San Antonio, TX 78233
Chris S.
Job Details: 11/09/2021
Upon arrival found that installers changed out oven and everything was working properly no need for repair. they changed out the whole oven with a new one is what that workers in the house said .
We serviced a
WHIRLPOOL RANGE
Model WDF331PAHS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/09/2021
Our customer is having problems with the unit drying dishes. I found that our customer was not using rinse aid and I explained how this works. I also sent our customer a digital copy of the owners manual. The builder did not provide this. I noticed the drain hose was not looped up. I corrected this with a zip tie. I went into diagnostics and retrieved no error codes. This unit is filling, washing, draining and heating. Fully functional now.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Kerrville, TX 78028
Colton B.
Job Details: 11/09/2021
Everything test fine and operates as it should.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78229
Sebastian
Job Details: 11/09/2021
Back suspension is broken must have helper tech and suspension.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/09/2021
Tested unit. Motor not running. Found bad motor. Not getting power to motor. Replaced motor. Found bad control. Will need to replace control.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP107ESS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 11/09/2021
Customer stated microwave not heating, and was displaying an F1E5 error code, inverter not responding. Replaced magnetron, inverter and electronic control to resolve the issue. Upon testing unit runs for about 20 seconds and the error presents itself again. Calling techline, spoke with Travis. Had me verify voltage stayed continuously through 4903 relay yellow wire when the error presents itself. It did maintain voltage, he then asked which parts I installed. Gave part numbers, and then he asked various questions. Had had me verify dc voltage at p8 and then had me verify power drop at p8 connector. Came back to say engineering is saying is something with the wave guide. Asked about any discoloration on wave guide, explained saw a white almost chalky color on wave guide.he stated wave guide not a repairable part. Deemed unit unrepairable. Sr 7732202710
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/09/2021
I called our customer ahead of time to let them know I was running behind but was still coming. She informed me that there was an event they would be attending and were concerned how long it would take me to conduct the repair. I informed her it would take 30 to 45 minutes. She felt we might need to reschedule. We agreed that I would call when I was on the way and decide at that time. I called our customer to check and let her know I could be there in 15 minutes. I received voice mail. I left a voice mail with our number and asked her to call our office tomorrow to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/09/2021
Customer stated front right burner was going out. Tested and discovered weak spots in which right & left-front burners werent heating evenly. Ordering elements to correct issues. Still under warranty as per SB Web.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Boerne, TX 78015
Douglas H.
Job Details: 11/09/2021
Customer stated gas at center burner was making puffing sound and flame seemed to be moving strangely. Ordering burner head for center burner. Customer also stated that front-right burner was intermittently not functioning. Ordering electrode & burner head for right-front burner.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Boerne, TX 78006
Douglas H.
Job Details: 11/09/2021
Customer stated refrigerator not cooling intermittently & making noise. Amp draw of .71 indicating an inefficient compressor. Ordering compressor to resolve the issue. Also ordering damper.
We serviced a
JENN-AIR COOKTOP GAS
Model JGC7636BS00
Near Boerne, TX 78006
Douglas H.
Job Details: 11/09/2021
Customer stated that burners on new gas cooktop were too hot. Replaced regulator and tested with no issues.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM03
Near Schertz, TX 78108
Zachary
Job Details: 11/09/2021
Replaced ice maker again under part warranty and waived additional labor. If issues persists order ACU. Was OOS, but will Ed upon return. Customer is aware.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78254
Sebastian
Job Details: 11/09/2021
Found that the belt was the cause of the screeching noise replace belt and cam assembly; used 1 W10721967 (CAM), and 1 W11239857 (BELT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/09/2021
Tested unit. During ice maker fill, water is splashing from fill tube onto back of ice maker causing ice buildup. Fill tube will not hold after reshaping. Will need new fill tube. Ordering freezer door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78254
Sebastian
Job Details: 11/09/2021
Open the door and inspected with customer found a dent in the side no obvious damage to packaging dent mustve came from factory customer is very upset that they cannot get a door that does not have damage on it re-ordering door referred customer to customer service and the office
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Converse, TX 78152
Chris S.
Job Details: 11/08/2021
Changed out right rear burner. Working properly. Changed out middle burner, still not working after testing. Gonna order valve with orfice and new burner. Will return when parts arrive.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cibolo, TX 78108
Zachary
Job Details: 11/08/2021
Have been unable to replicate sound issue customer is experiencing. Only thing remaining is gearcase. Was able to get washplate off and finally saw a clear sign of gearcase going out. Oil is built up on the shaft and oil splatter signs are under wash plate. Ordering gearcase to resolve issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Converse, TX 78109
Chris S.
Job Details: 11/08/2021
Customer reported dishwasher not drying dishes. Customer is using rinse aid. Found faulty heat element. Will return when parts are available. ; O-emld tckt
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Terrell Hills, TX 78209
Douglas H.
Job Details: 11/08/2021
Customer stated unit frosting up in freezer, and upper refrigerator compartment. Found cause to be door warped allowing warm humid air to enter unit. Ordering door, hinges and shims to resolve the issues. Customer aware of potential 12 weeks to receive door.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78216
Jim G.
Job Details: 11/08/2021
Issue had been previously resolved. Issue resolved. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Natalia, TX 78059
Jesus C.
Job Details: 11/08/2021
Installed new UI. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Converse, TX 78109
Chris S.
Job Details: 11/08/2021
Customer reported time changing on its own. Tested unit and noticed that UI board is faulty. Ordering a control board as well just in case. Will return when parts are available.
We serviced a
JENN-AIR RANGE
Model JES9800CAB01
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/08/2021
Our customer has a number of buttons that are no longer working. 7 8 9 vent buttons. Through testing I determined this unit needs a new console. Part ordered.
We serviced a
WHIRLPOOL DRYER
Model CEM2940TQ1
Near Somerset, TX 78069
Jesus C.
Job Details: 11/08/2021
Found bad motor on unit. Will need to replace motor and blower.
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/08/2021
Tested unit. Found bad water valve. Replaced valve. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/08/2021
Tested unit. No display. Could not enter diagnostics. Good power to UI. Will need to replace UI.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Converse, TX 78109
Chris S.
Job Details: 11/08/2021
Customer reported oven 50 degrees under temperature. Didnt get any error codes. Found issue to be faulty control board. Also ordered temp sensor, bake element, and main harness. Will return when parts are available.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Converse, TX 78152
Chris S.
Job Details: 11/08/2021
Changed out right rear burner. Working properly. Changed out middle burner, still not working after testing. Gonna order valve with orfice and new burner. Will return when parts arrive.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78254
Sebastian
Job Details: 11/08/2021
Replaced inverter customer to monitor unit to see if its continuously losing power or if this solves the issue everything at the moment is checking good
We serviced a
WHIRLPOOL DRYER
Model WED9620HBK2
Near La Vernia, TX 78121
Chris S.
Job Details: 11/08/2021
Replaced panel and door. Tested unit. Everything functioning as designed
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Schertz, TX 78154
Zachary
Job Details: 11/08/2021
Checked washer, customer is experiencing washer not finishing cycles and lid lock issues. Checked found error codes F5E1- lid switch fault; lid is up, F2E1- UI stuck button. Tested and washer goes through whole cycle but gets stuck at end on 20. Ordering lid lock assembly to resolve issue. Rescheduling all parts as contingency.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near San Antonio, TX 78258
Jim G.
Job Details: 11/08/2021
Reset board. Issue was resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78260
Jim G.
Job Details: 11/08/2021
Replaced faulty console. Issue is resolved.
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWP3
Near Adkins, TX 78101
Chris S.
Job Details: 11/08/2021
Customer reported dishwasher not getting water. After inspection found dishwasher getting water but motor not operating. Installed new sump motor assembly and tested, dishwasher was functioning as designed. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW
Near San Antonio, TX 78253
Sebastian
Job Details: 11/08/2021
Placed the basket and suspension unit is making a bad squealing noise now must rebuild the gear case order and gear case motor cam and associated parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Converse, TX 78109
Zachary
Job Details: 11/08/2021
Checked refrigerator, issue is water coming down from FC and then overflowing when deli drawer is opened if ice maker is on. Did ice maker fill test. Found water not going into icemaker and backing up leaking down top right of RC from filter housing assembly. Dip under deli drawer was solid frozen. Customer said they recently fixed kinked water line going to refrigerator. Removed ice maker assembly. Funnel and fill tube were frozen up due to low water pressure issue. Steamed and cleared fill tube and ice maker. Installed tie wire on icemaker harness. Put back together and tested. Ice maker now filling as designed. No other issues or errors found. Refrigerator is now working as designed.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Mico, TX 78056
Sebastian
Job Details: 11/08/2021
Replaced all parts made sure unit filled up with water the repair kit that I was given and talk to install is basically tape did my best to neatly apply but it is still not satisfactory to the customer as it is obvious that it was repaired at the liner
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Lakehills, TX 78063
Sebastian
Job Details: 11/08/2021
Changed out the solenoid actuator found that I could not get icemaker to fill up icemaker is not showing proper power fed to it order and control icemaker and harness to resolve issue
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Windcrest, TX 78239
Zachary
Job Details: 11/08/2021
Checked dryer, issue is getting no response from unit. Checked voltage at outlet. 0v found. Checked breaker and it was tripped. Installed tie wire on harness to secure properly. Showed customer location of 240v breakers to prevent issue in the future and also recommended replacing fuse on breaker if issue continues to arise.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/08/2021
Previous tech found door needed to be replaced. Replaced door to resolve issue. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Boerne, TX 78006
Douglas H.
Job Details: 11/08/2021
Customer stated that leaking issue persists. Discovered mullion heater bowed outward in center, leaving significant gap between cabinet and door. Ordering mullion heater and control board to remedy.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS01
Near Boerne, TX 78006
Douglas H.
Job Details: 11/08/2021
Confirmed issue to be dispenser shaft. Replaced shaft at no cost to customer. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Boerne, TX 78015
Douglas H.
Job Details: 11/08/2021
Last trip found damper shocks faulty. Replaced shocks to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/08/2021
Customer stated washer not draining. Discovered error code f9e1 (drain error). Found broken wire in harness to drain pump. Wire had been apparently damaged by manufacturer during assembly, leading to failure. Ordering lower harness to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78247
Zachary
Job Details: 11/08/2021
Checked refrigerator, found ice build up on evaporator and overflow water under deli drawer in RC. Per Technical Service Pointer #: W11092686 Rev. G Action Required: Mandatory Release Date: March, 2021 - Frost build up on evaporator. Ordering service kit to resolve issue.
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB
Near Bandera, TX 78003
Sebastian
Job Details: 11/08/2021
Found that the door is bowed very bad at the top ordering door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/08/2021
I tested the direct current at the control board to the related ice maker components. Not all voltages were within specifications. I replaced the main control and tested the ice maker again. I replaced the ice maker and the ice box fan. The fan is now fully moving and the ice maker is now harvesting as designed.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78249
Jim G.
Job Details: 11/08/2021
Replaced faulty heating element. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78250
Jim G.
Job Details: 11/08/2021
There were not error codes. I was able to find no fault but I contacted tech line and spoke to Travis SR# 7732185271.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/08/2021
I replaced the ice maker with a new one. Conducted test 57, Ice maker harvested. Filled up the ice maker . Unit should produce ice in about 45 minutes to an hour and 15 minutes. Unit is fully functional now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM
Near Bandera, TX 78003
Sebastian
Job Details: 11/08/2021
Replaced both Gaskets slider appears to be good customer to monitor
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/08/2021
I called our customer and the washing machine has been working fine since my last visit. We decided that it was then likely that the UI wire had just been pinched. Effectively the unit was fixed as suspected on the first call. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Hollywood Park, TX 78232
Shawn W.
Job Details: 11/08/2021
F5E1 Lid Switch Fault. Our customer was experiencing a extremely loud noise that I found was due to the nut for the cam on the gear case on the bottom got loose. And the belt W11213879 had come half way off the cam to the gear case and the motor. I tightened down the nu to the gear case and repaired the belt. I tested the unit in manual test mode. The unit is now agitating and spinning as designed. Our customer wanted ti run a load before signing. I told them I would call back to check on them. I received a chat message from MD that our customers machine filled and then just stopped. I called them and agreed to comeback because they might have another problem. I arrived back at the home and hit start. It drained. I checked the belt and it was intact. Ran a normal load and it filled and began to wash. Perhaps the pause button was pushed accidentally or perhaps the load was started to soon after coming out of diagnostics. Unit is functioning as designed.;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near San Antonio, TX 78250
Jim G.
Job Details: 11/08/2021
I verified a faulty light.
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near San Antonio, TX 78238
Jim G.
Job Details: 11/08/2021
Replaced console. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Universal City, TX 78148
Zachary
Job Details: 11/08/2021
Checked washer, customer is experiencing dry clothes at end of cycle and sometimes it will not drain out and has to select drain and spin to finish cycle. Checked found F3E2- inlet water temperature fault, F2E1- UI stuck button, F0E4- spin limited by water temperature, F8E1- long fill. Ran automatic test. Valve seems unable to open all the way. Went to replace valve and customers inlet hose busted. Customer went to get replacement hoses while I replaced valve. Noticed that lower input of old valve had corrosion which is likely what caused issue. Replaced valve and tested. Bibs at wall were extremely hard to close. Recommended customer to get them replaced by licensed plumber. Washer is now working as designed. If issue occurs again. Order valve harness in addition to valve.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Timberwood Park, TX 78258
Douglas H.
Job Details: 11/08/2021
Client stated that operation of the unit caused intermittent tripping of associated breaker. Tested voltage, polarity, amp draw, and outlet and discovered no electrical issues. Noted white spot on heating element & and decided to order vent assembly in consideration of known issues.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL01
Near San Antonio, TX 78232
Shawn W.
Job Details: 11/08/2021
I removed the door and replaced the assembly glass cavity and vent top metal. I reinstalled the unit. The top oven is now safe and functional to use.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near San Antonio, TX 78228
Jim G.
Job Details: 11/08/2021
I verified a faulty micro switch spring. Replaced ice door assembly. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78259
Douglas H.
Job Details: 11/08/2021
Customer stated unit wont spin or rinse. Checked errors, found f7e1 error motor fault. Tested in auto testing to find motor not functioning properly. Ordering motor and capacitor to resolve the issue.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Pipe Creek, TX 78063
Sebastian
Job Details: 11/08/2021
Changed out the latch first found out this is not resolve the issue ultimately had to change out the control after I was able to get unit to spend unit made a terrible screech replace the cam and belt assembly off of truck stock, To resolve the squealing issue unit did not make any odd noises during testing and calibration if customer here squealing noises again or screeching noises I told him to give us a call back; used 1 W10721967 (CAM), and 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Kingsville, TX 78363
Adam
Job Details: 11/08/2021
Installed components calibrated unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC
Near Cuero, TX 77954
Michael
Job Details: 11/08/2021
The strike is what is damaged not the latch, ordered the strike and rescheduled the customer.
We serviced a
KITCHENAID ICEMAKER
Model KUID308HPS00
Near Corpus Christi, TX 78410
Adam
Job Details: 11/08/2021
Customer complaint of unit not making ice or very very thin ice. Inspection of unit shows no water entering reservoir. Replace valve to resolve issue.; ordrng 1 W10870921 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Port Lavaca, TX 77979
Michael
Job Details: 11/08/2021
F2E1 stuck key error code, F5E3, lid lock will not unlock, F5E2, lid lock will not lock or lid lock failure, F0E5, off balance load, cleared error codes and tested the lid lock, working normal. , tested the inlet valve, working normal and the water is also draining properly. No stuck keys, I noticed the back was cracked and lifted up which I believe is causing the lid lock issue and the basket is real bouncy, suspension needs to be replaced. Ordered the parts and rescheduled the customer ; ordrng 1 W11130359 (Suspension) and 1 W11130236 (Lid) and 1 W10810403 (Latch)
We serviced a
AMANA DRYER
Model NED4655EW
Near Aransas Pass, TX 78336
John L.
Job Details: 11/08/2021
Inspected unit, found 2 issues. Felt ring is damaged not allowing a tight fit to drum. Also drum rings have rough spots, with enough material to snag clothing. Will need to replace felt and ring to resolve issues.; ordrng 1 W10803476 (brng&seal) and 1 692526 (sub 279441) and 1 W10725245 (seal) and 1 5308027429 (cement)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Portland, TX 78374
John L.
Job Details: 11/08/2021
Inspected unit, found water tube at top off unit popped. When icemaker calls for water, water sprays from ruptured line. Will need to replace line to resolve issue.; ordrng 1 W11232485 (Water tube)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Port Lavaca, TX 77979
Michael
Job Details: 11/08/2021
Not completing the wash cycle per customer. F8E1 long fill/no fill error code, cleared error code and tested the inlet valve, the cold side isnt opening up. Installed new inlet valve from TS, calibrated and performed a diagnostics test, completed with no issues or error error codes, the inlet valve and appliance are working normal appliance is ; used 1 W11038689 (Valve) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Port Lavaca, TX 77979
Michael
Job Details: 11/08/2021
The tub was full of water on arrival and unplugged, the repair I made before at the drain pump connector was good, the customer said the lights were different this time. I plugged the appliance in and the 4 led lights up top came on but didnt blink, I removed the console and checked the connections, all good. I called tech line and spoke with Andrew SR7732189076. He had me check ohms at the ACU 72.6 lid closed and O.L when its opened, also had me unplug all the connections to the ACU except the power and the console and plug the appliance back in to see if it made a difference, it didnt, he said to replace the latch and the ACU, I asked him if he thought the lower harness needed to be replaced, he said no, I went ahead and rescheduled it just in case. Ordered both parts, please reschedule when the parts come in; ordrng 1 W11481108 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Seadrift, TX 77983
Michael
Job Details: 11/08/2021
F2E1 stuck key error code, F7E4 baker re-engagement, F8E3 overflow or flood condition, cleared error codes. Tested the inlet valve, both sides have good water pressure and are cutting off properly, no stuck buttons, tested agitation cycles manually working normal, tested the spin cycle the clutch isnt activating. Leaned the appliance back and removed the rotor motor and clutch, found the ring around the slider had broken off, replaced the clutch assembly from TS. Calibrated and performed a diagnostics test, completed with no issues or error error codes. The clutch is grabbing the basket and spinning properly, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Corpus Christi, TX 78410
Adam
Job Details: 11/08/2021
Customer complaint of unit banging during spin cycle. Inspection of unit shows error code for stuck button as well as off-balance load. Further inspection shows tub is very bouncy replace suspension to resolve issue
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Alice, TX 78332
Adam
Job Details: 11/08/2021
Installed control tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Tivoli, TX 77990
Michael
Job Details: 11/08/2021
The top ice maker isnt making ice. E2 error code in the ice maker, bad thermostat, ice maker needs to be replaced. This is the fourth time coming out on this appliance for an ice maker issue. Ordered the ice maker and rescheduled the customer for next available day ; ordrng 1 W11232541 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/05/2021
Installed ice maker. No further issues. Job complete.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model CGT9100GQ1
Near San Antonio, TX 78215
Sebastian
Job Details: 11/05/2021
Hiatus spa, tech line commercial 1800 662 3587. Call tech line on issue as I could not determine what the D 27 error code meant as it is not on the breakdown tech line referred me to a commercial which they were unable to help me I did get a card reader part number but ultimately Im ordering this part and returning with the control so I could try getting on with tech line again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/05/2021
I replaced the water filter housing g as directed by Whirlpool Tech Line and we are still having a problem with water dispense coming out at a trickle. About 2 ounces in 8 seconds with filter in. It is fine when the filter is out. About 8 ounces with filter out. It can only be a bad water filter I called Rich, Senior Technician at Whirlpool and he validated my assessment that the water filter is out of spec. SR#7731969650. Our customer was able to advocate for a replacement with Whirlpool. They will send him one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78245
Sebastian
Job Details: 11/05/2021
Confirm that icemaker is needed check the hinge wires which are good found power making it up to the icemaker icemaker will not going to harvest test mode; O-emld tckt
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYRS0
Near San Antonio, TX 78239
Zachary
Job Details: 11/05/2021
Checked ice maker, all components test good through automatic test and manually. When put in normal mode ice maker just fills reservoir and drains over and over. Does not proceed to kick on recirculating pump and engage compressor to start making ice. Spoke with DH, ordering pump harness and recirculating pump to resolve issue. Other parts are contingency but may be necessary.
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Pleasanton, TX 78064
Chris S.
Job Details: 11/05/2021
Customer reported dispenser was not dispensing enough soap. After inspection found faulty door lock error code and bad dispenser pump. Ordered both door lock and dispenser pump. Will return with parts to make repairs
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near San Antonio, TX 78244
Zachary
Job Details: 11/05/2021
Checked washer, issue is grinding noise during spin customer reports. Could not replicate without clothes in washer during testing but agitate definitely sounds like gearcase is going out. Was unable to get washplate unceased. Ordering washplate and returning to resolve issue.
We serviced a
JENN-AIR RANGE
Model JDSP536HL00
Near Pleasanton, TX 78064
Chris S.
Job Details: 11/05/2021
Customer reported one of the burners not igniting. After inspection found rear right burner would spark but would not ignite. Tried cleaning burner and worked once but then stopped when tested again. Will order new burner.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Somerset, TX 78069
Jesus C.
Job Details: 11/05/2021
Installed new drier. Vacuum and recharge unit. No issue during testing. Will reschedule to check for leaks. ; used 1 WPW10143759 (DRIER-HV) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near San Antonio, TX 78251
Sebastian
Job Details: 11/05/2021
Found heavy oil leaking under unit. Found that unit begins to squeal when it reaches mid Speed and gets worse definitely symptom of gear case leaking out onto Moto 19 rotor and slider all caked up in oil replace seeing that entire circuit.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near San Antonio, TX 78229
Jim G.
Job Details: 11/05/2021
Issue was apparently resolved.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Pleasanton, TX 78064
Chris S.
Job Details: 11/05/2021
Replaced evaporator fan motor. Everything tested good. Unit back in service
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Universal City, TX 78148
Zachary
Job Details: 11/05/2021
Could not pull up entitlements and customer could not find receipt. Called partner team even though it has a purchase date to make sure it would be covered. Spoke with Brianna and WP was confused as well. They said it should be covered but to call back if there is any issues. Checked washer found F0E0- oversuds, F8E1- long fill. Issue is washer is leaking. Found drain hose disconnected at back of washer. Installed tie-wire. Corrected issue. Turned on water and hose at bib was loose. Corrected issue. Tested washer and it is now working as designed. No other issues or error codes found. Addressed over soaping issue.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Boerne, TX 78006
Douglas H.
Job Details: 11/05/2021
Unit having a defrosting issue. Prescreened parts are needed To repair unit. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cibolo, TX 78108
Zachary
Job Details: 11/05/2021
Checked unit, customer is still experiencing same issue as before. Checked underneath washer and no visual signs of bad gearcase. Tested and washer would panel through as if it was performing diagnostic cycle but not actually performing it. Replaced control board, calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHEXN016
Near San Antonio, TX 78227
Sebastian
Job Details: 11/05/2021
Found that unit had a crack in the water valve replace the water valve also found that starting device was bad customer had one delivered by AIG before hand replaced that part observed frost pattern on evaporator and freezer section verified fans and dampers are working unit no longer leaking and is now dispensing water, customer to monitor
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Cibolo, TX 78108
Zachary
Job Details: 11/05/2021
Replaced cracked wash plate and input cap. Checked washer and found no other issues or error codes. Washer is now working as designed.
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Boerne, TX 78015
Douglas H.
Job Details: 11/05/2021
Customer stated unit stops early. Found the unit to appear to be working properly, did notice exhaust vent to be kinked and a bigger bend. Fixed vent issue to resolve issues. Advised customer would write up estimate just in case.
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Boerne, TX 78015
Douglas H.
Job Details: 11/05/2021
Customer stated unit not letting hot water in. Found filter in valve to be clogged. Removed debris to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID WALLOVEN
Model KOCE500ESS05
Near Boerne, TX 78006
Douglas H.
Job Details: 11/05/2021
F1e1 relay board, f9e0 miswire, f3e0 sensor error, f3e3 meat probe error, f2e1 stuck key. Unit not functioning due to error codes. Issue with electronic control, console, MW appliance manager and meat probe jack. Per sb web, electronic control, console, and appliance manager covered under limited part warranty.