Local Reviews
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Jesus C.
WASHER AMANA NTW4516FW3 Installed new outer tub. Ran calibration. No leaks during testing. No further issues. Job complete.
Jim G.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Heated gasket and sealed with slilicon. Issue resolved.
Sherman J.
WASHER MAYTAG MVWB865GW0 Upon arrival unit locked. No power. Checked voltage coming in. It’s good. Checked voltage on console and control. Both showing bad. Ordered parts to resolve issues. Could not get pictures due to lid lock. ; ordrng 1 W11135391 (CONSOLE) and 1 W11162440 (CONTROL )
Ezequiel V.
DRYER WHIRLPOOL WGD5000DW3 "Replaced thermal cut off and fuse, ran dryer no issues good heating. Unit working as designed. Job complete."
Ezequiel V.
ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 "Checked ice maker, found water continuously running. Found bad water level sensor. Ordering sensor. Collected 113.66 on service call fee, estimate parts 108.06+tax parts customer request am appointment.; ordrng 1 WPW10485962 (sensor)"
Sherman J.
WASHER MAYTAG MVWX655DW1 Upon arrival ran diagnostics on unit. Console not functioning properly. Ordered new parts to resolve issues. ; ordrng 1 W11116592 (CONTROL )
Douglas H.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Complaint of not making ice. Found cause to be ice build up on back of ice maker housing not allowing arm to close all the way. Found this to be caused by faulty fan in ice maker compartment. Ordering fan to resolve issues. ; ordrng 1 WPW10308033 (motor-evap)
Sherman J.
RANGE AMANA ACR4303MFS2 Both smaller elements not functioning. Ordered parts to resolve issues. ; ordrng 1 W11371990 (ELEMENT SURFACE) and 1 W11371990 (ELEMENT SURFACE )
Jesus C.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Frost in freezer. Condensation in fresh food. Found gap on bottom of fresh food section allowing warm air into unit. Called tech line. Gap is 3/8 inch at widest part. Unit is not repairable. Sr 7726672275Transfer to partner team. Talked to representative to verify warranty information. States unit is out of warranty regardless of purchase date on receipt since unit is from a sears outlet store. Sr 7725967769There are no repairs that can be made. Marking complete.
Ezequiel V.
WASHER MAYTAG MVWX655DW1 Checked washer found lid lock fault. Lock would not work properly or reseated connector lid locked but did not unlock. Customer will not be home due to holidays scheduled for Jan3rd . Customer also stated he will contact Lowe’s in regards of replacing washer. Ordering lid lock.9564893122; ordrng 1 W10682535 (latch)
Jesus C.
WASHER AMANA NTW4516FW1 Installed new water valve. No further issues. Tested to complete.
Steven G.
WASHER MAYTAG MHW6630HW0 "Checked washer ran diagnostics found no fault codes ran test everything checks ok, customer states that clothes are still wet after spin found no suds, replaced control board, because board could mess up and not show a code, customer to use and call if any problems"
Shawn W.
DRYER MAYTAG MEDB950YG0 "Unit had a squeaking sound. I moved it slightly to the right and squeaking sound went away. Ran diagnostics got error code F3 E6 moisture sensor open. F4 E3 restricted air flow.unit will need electroid, thrmstr fix, thermistor and control board. I have ordered parts seeking authorization.; rqstng P&A on 1 3387223 (electroid) and 1 8557403 (thrmst-fix) and 1 8577274 (thermister) and 1 W10249829 (cntrl-elec), states that autho needed"
Jesus C.
DRYER AMANA NED4655EW1 Tested dryer. Found bad thermal cutoff. Installed new cutoff. No further issues. Job complete. ; used 1 279816 (CUTOFF-TML) from stock
Colton B.
WASHER MAYTAG MVWC565FW2 "Issue is that washer stopped with water in it and would not advance cycle. Finding issue to be a bad control board. Unit is getting 120v from the wall and 120v at control board. Unit is unresponsive, no lights or noises when knob is twisted. No operation. Ordering a new control board to resolve issue. There is physical damage on UI console, so I’m ordering a new one of those as well.Gate code is 1106# and unit number is 1106. ; ordrng 1 W10909736 (panel-cntl) and 1 W11399433 (CONTROL)"
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue is freezer is super cold. Found frozen evap. Defrost evap and found ice was blocking air way to fridge part. Evap bio metal defrosted not working making Evap freeze. Ordering new part W10679946; ordrng 1 W10679946 (harns-wire)
Steven G.
REFRIGERATOR KITCHENAID KSSC48FTS00 "Checked refrigerator found compressor not getting power from inverter, replaced inverter compressor powered up, unit checks ok at this time; used 1 W10629033 (INVERTER ) from stock"
Ezequiel V.
RANGE JENN-AIR JJW2430DS02 Replaced console no error codes found during testing replace both cover. Currently missing right screw ordering screw to complete job.; ordrng 1 4448950 (screw)
Douglas H.
BEVERAGE CENTER WHIRLPOOL WUB50X24HZ00 "Last tech found faulty compressor per techline. Replaced compressor to resolve the issue. Needed up drier from stock due to new compressor didn’t have one with it. Vacuumed unit, held. Recharged unit, held. Unit began cooling properly with normal noise. No further issues at this point. Yes t; used 1 WPW10143759 (DRIER-HV) from stock"
Douglas H.
MICROWAVE OVEN KITCHENAID KOCE500ESS07 On call ahead customer asked to be rescheduled due to having to leave. Rescheduled customer. ; schdld next appmnt for 12/18 WED 8-12
Jim G.
MICROWAVE OVEN KITCHENAID KMBS104ESS02 Replaced parts. Issues resolved.
Devon F.
DISHWASHER KITCHEN AID KDFE104HPS0 "Customer complaint was unit unit detergent would be solid and dishes dirty after cycle, ran diagnostics got error code F4E3 for motor ordering new motor and control just in case.; ordrng 1 W11085683 (pump&motor) and 1 W11305303 (cntrl-elec)"
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Issue is unit freezing food in pantry side. Ordering new damper Service fee collected. ; ordrng 1 W10248595 (control)
Douglas H.
OVEN ELECTRIC (D KITCHEN AID KEBS207SSS04 Last trip found faulty bake element. Replaced element to resolve the issue. Told customer wouldn’t charge labor again. Collected part cost. Unit testing good now. No further issues at this point.
Shawn W.
COOKTOP GAS WHIRLPOOL WCG55US6HS00 Customer was complaining of a orange flame that was happening on Saturday and Sunday. Today it was burning blue. Called Techline talked with Robert and he explained to me that the Natural Gas companies add a stabilizer this time of year to cut down on the humidity in the equipment and lines. This causes this orange flame which eventually goes away SR# 7726669351. I explained this to the customer and told them to give us a call if they had any other problems. Customer had a good number of questions. I addressed all questions. Fully operational. Job complete.
Christian G.
REFRIGERATOR KITCHENAID KRFC704FSS01 Issue stated by customer: water dispenser working intermittently when filter is replaced or just removed and re insterted.; ordrng 1 W11112889 (UI) and 1 W11114721 (cntrl-elec)
Ezequiel V.
OVEN ELECTRIC (S WHIRLPOOL IBS650PXB00 Checked oven had no power to oven voltage at wall to oven was at 213 spoke to customer about getting a electrician out to find issue. Also found burnt thermal fuse ordering fuse.collected 113.66 in service call fee.; ordrng 1 WP9759243 (thrmst-fix)
Tommy B.
OVEN ELECTRIC (D KITCHENAID KODE500ESS01 "Issue was a no power oven. Swapped out thermal fuse to resolve issues. Unit tested good now. Collected service call, parts and labor."
Steven G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Checked refrigerator found ice bucket slipping when dispensing ice, replaced ice container and shaft checked operation unit is working normal now"
Justin R.
WASHER MAYTAG MVWB835DW4 "F7E5 stored in unit. Unit is showing a shifter fault, test 17 and 18 get stuck. Unit spins agitator instead of full drum, will need clutch, control, gearcase, washplate, slider. ; ordrng 1 W10447975 (slider) and 1 W10834917 (washplate) and 1 W10868473 (gearcase) and 1 W10905022 (clutch) and 1 W11105155 (cntrl-elec)"
Devon F.
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit power cord was frayed replaced block terminal to resolve issue unit operating as designed
Tommy B.
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 "Last visit customer stated that the light was not working. Field supervisor recommends swapping out control and holder to resolve issue. Previously, it was believed that the lightbulb was non-functional, but voltage checks determined that the light is not receiving enough voltage.; ordrng 1 W10210871 (holder,lamp) and 1 W11175577 (panl-cntrl)"
Justin R.
VENT HOOD WHIRLPOOL UXT5230BDS1 "Helped customer get filter out, showed her ways to help get filter out. Went over survey with customer and leave behind."
Jesus C.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new water line. Tested unit. No leaks. No further issues. Tested to complete.
lreyes@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT730PAHZ0 Issue is unit not going into cycle. Getting F2E2. Replace control board. And code it still showing F2E2. Do to bad UI. Needs to be replace. ; ordrng 1 W11028305 (panel-cntl) and 1 W11028325 (housing-ui)
lreyes@appliancecareoftexas.com
VENTHOODS KITCHEN AID KXW9748YSS0 Issue is unit is making loud noise when turning it on. I couldn’t get or knew how to get the vent hood apart to get to the issue.I can hear something is stuck inside the motor. Told customer a more experienced tech will go out soon to check the issue. ; saved tckt
Tommy B.
OVEN ELECTRIC (D WHIRLPOOL WOD51ES4EB Customer stated that the issue was that the unit was overheating. Asked what temperature was being used and he said 350° and also indicated that it was both ovens. Found issue to be that the unit was set into Celsius and not Fahrenheit. Changed settings to Fahrenheit and unit is testing good now. No further issues at this time.
Devon F.
WASHER MAYTAG MVWB835DW3 Customer complaint was unit would not drain found drain pump bended not spinning but just shaking ordering new drain pump to resolve issue.; ordrng 1 W10876600 (drain pump)
Justin R.
RANGE WHIRLPOOL WFE505W0HZ1 Replaced control board and tested to complete. Unit is good to go. Went over survey with customer and leave behind.
Colton B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint is a noisy refrigerator. The noise customer is hearing sound like normal operation to me. House is very quiet. Found all fans to be checking good and compressor making standard operating noise. Found one piece of insulation wasn’t installed. Installed insulation and nothing changed. Informed customer that noise is standard operating noise. Customer not happy with diagnosis and unit. No further work needed.
Justin R.
DRYER MAYTAG MEDC465HW0 "Running unit through a cycle, purchased in June of this year. Put a large blanket in and heard noise right away. Noise was coming from pulley. Changed out with trucks stock, tested to complete. Went over survey with customer and leave behind. ; used 1 WP691366 (PULLEY-IDLR) from stock"
Shawn W.
RANGE KITCHENAID KDRS483VSS03 Client was prepared to pay a service fee and labor but not for parts. She was told by Kitchen aid that parts were covered. I have no authorization for parts. I called our office to double check. No authorization for parts. I explained to the client that they can call Kitchen aid to seek the authorization and reschedule. Job complete.
Doug M.
REFRIGERATOR JENN-AIR JCD2395WES02 "Inspected unit for not dispensing ice,found ice pad shorted not allowing dispenser to work,diagnosed to need ice pad; ordrng 1 W10133606 (pad)"
Doug M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit for not making ice,performed service diagnostics found all icemaker tests checked ok,tested temps in icebox found 42.4 degrees,temps in fresh food section average 42-43 degrees,32 degrees in freezer,loud grumbling noise from fresh food evaporator,called tech line with findings,performed amp test with everything running found ranges from 0.63-2.89 amps indicating a sealed system leak or floating blockage,diagnosed to need compressor,3 way valve,and fresh food evaporator per#7726671913; ordrng 1 W10874835 (valve) and 1 W11116006 (evaporator)"
Christian G.
DISHWASHER WHIRLPOOL WDT720PADM1 Issue stated by customer: dishwasher not draining or cleaning dishes properly. Found unit drain clogged and dirty. Cleared drain of debris. Also recommended customer clear disposal of any debris. Ran unit through diagnostics. No error codes showed. Unit test good. Informed customer of survey.
Douglas H.
OVEN ELECTRIC (D JENN-AIR JJW3830WS02 Unit making loud noise. Found cause to be the noise dampening foam for blower was installed on the wrong side of the blower. Fixed that issue. Unit no performing properly with normal noise. No further issues at this point.
Ezequiel V.
DRYER WHIRLPOOL MED8100DW0 Checked dryer found hose to wall not properly installed. Connected hose no longer blowing air to room. Job complete.
Richard G.
REFRIGERATOR WHIRLPOOL WRT519SZDT05 Customer complaint was that the icemaker was not working. Verified bad icemaker. Replaced with truck stock. Tested to complete. No email to add.; used 1 W11294907 (ICEMAKER ) from stock
Devon F.
WASHER MAYTAG MHW3505FW Customer complaint was unit was not working properly replaced control board to resolve issue unit operating as designed.
Colton B.
RANGE WHIRLPOOL KEBS277DWH10 "Issue was bottom oven door not closing all the way. Reseated hinges, unit now closes and holds on to heat. Unit tested good. Unit is under extended warranty, picture of paperwork in SD Quic Pic."
Christian G.
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Issue stated by customer: refrigerator making loud noise previous night and water not dispensing from move in day. Customer took video of noise. Vent/coils at bottom of fridge very clogged with animal hair. No water dispensing but ice maker making ice. Found ice in back of freezer forming around fan. Assuming ice hit fan and caused noise customer was hearing. Water line froze up and ice maker fill valve starting to ice. Partially defrosted unit to help resolve issue. Asked customer to do a full defrost and call back if issue persists. Left survey form for customer.
Shawn W.
OVEN ELECTRIC (S WHIRLPOOL WOS92EC0AS03 Client was prepared to pay a service fee and labor but was told by Kitchen-aid that parts would be covered. I do not see an authorization for parts. I called our office and found that parts are not covered. I informed the client that they will need to contact a Kitchen-Aid to get an authorization for parts coverage and reschedule.
Ezequiel V.
DRYER WHIRLPOOL WGD5000DW3 "Replaced thermal cut off and fuse, ran dryer no issues good heating. Unit working as designed. Job complete."
Shawn W.
OVEN ELECTRIC (S WHIRLPOOL WOS92EC0AS03 Client was prepared to pay a service fee and labor but was told by Kitchen-aid that parts would be covered. I do not see an authorization for parts. I called our office and found that parts are not covered. I informed the client that they will need to contact a Kitchen-Aid to get an authorization for parts coverage and reschedule.
Doug M.
DRYER WHIRLPOOL WED9290FW0 "Inspected unit for not drying properly,performed service diagnostics found no error codes,an auto test unit is reading proper voltage through control,called tech line for any known issues with poor dry results,test said usually poor air flow due to customer not clean vent box often enough,tech Sid unit is working as designed,verified normal operation unit checks ok"
Doug M.
WASHER WHIRLPOOL WFW5090JW0 "Replaced main control and ui board due to unit not responding and not starting, tested unit operation checks ok"
Doug M.
OVEN WHIRLPOOL WFE550S0HZ1 "Replaced door glass and door hinges due to hinges rubbing and door trim separating from glass,tested unit operation checks ok"
Doug M.
REFRIGERATOR AMANA ASI2175GRW01 "Arrived to find mouse droppings inside and outside unit the smell of house was unbearable,took pictures called partner Team due to unsanitary conditions to document sr#7726577234"
Doug M.
WASHER MAYTAG MHW5630HW0 "Inspected unit found cycle signal not working found signal was in off position customer could not figure out how to set,set signal for customer,tested unit operation checks ok"
Doug M.
OVEN WHIRLPOOL WOS51EC0AS04 "Inspected for no operation,found no display no function,found thermal fuse at oven control shorted not allowing unit to power up,replaced fuse tested unit operation checks ok ; used 1 W11025102 (FUSE) from stock"
Colton B.
OVEN ELECTRIC (S WHIRLPOOL WOSA2EC0HZ01 "Issue is no display on UI panel. Reset breaker, customer can now use UI panel. Image is burned in to UI display, need to replace panel. Customer has AM preference.; ordrng 1 W11299115 (console)"
Jesus C.
WASHER WHIRLPOOL WTW4850HW1 Tested washer. No error codes. Ran diagnostics test. All test pass. No issues with washer. Performed customer instruct on proper use and care. No further issues. Job complete.
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDF330PAHB1 Removed door panel replaced dispenser ran test cycle all operations normal advised of email survey and paper customer does not have email.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MHW5100DW0 Removed front panel cleared drain pump and replaced bellow tested all operations normal price of part lower from original quote adjusted to correct price.
lreyes@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRFC704FBS01 Issue is unit not dispensing water. Installed new water valve and no water dispensing still. Last visit I called tech line. Stated that refrigerator it self might be bad do to bad wiring. He said whirlpool will be contacting costumer to see what the next step since unit might need to be replace. Since we already replace both water valves and control board and ice maker. And unit is still not dispensing water. Also costumer stated refrigerator is not cooling anymore.
Ezequiel V.
DRYER MAYTAG MEDB855DC4 Checked dryer found fan blower cover not installed correctly. Reinstalled ran dryer no noise heard. Job complete.
Christian G.
RANGE JENNAIR NOT AVAILABLE. "Issue stated by customer: range not operating properly. Customer saw popping from burner and fan was constantly running. Found top right burner wire had been burned off and was an exposed wire with broken ceramic block. Taped exposed wires. Fan wires had burned together, cut, taped and reattached wires so operating properly. Could not find model# customer stated she would look at other options to purchase new unit."
Douglas H.
RANGE KITCHEN AID KFGG500ESS0 Last trip found bake orifice wasn’t converted to LP. Installed correct orifice to resolve. No further issues at this point. Didn’t charge SC or Labor due to this issue was caused by us.
Sherman J.
DISHWASHER MAYTAG MDB8979SFZ2 Upon arrival. Checked unit. Ui shows bad. Ordered parts to resolve issues. ; ordrng 1 W10897043 (CONSOLE ) and 1 WPW10653840 (DOOR LATCH)
Douglas H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Complaint of unit tripping breaker. Verified plug to be polarized properly. Checked amp draw. During max load only reaching 16 amps. Advised customer that issue is likely coming from GCFI plug being too sensitive. Advised to have electrician out to check plug. No further issues at this point for me. Yes to survey and leave behind.
Justin R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced ice maker and wire harness for ice maker. Unit called for water and should show ice within 24 hours.
Sherman J.
WASHER WHIRLPOOL WFW5090JW0 Upon arrival replaced control in unit. Unit is functioning as designed. No further issues at this time.
Jesus C.
WASHER WHIRLPOOL WFW6620HW0 Complaint is all clothing still wet at end of cycles. Tested washer. Found F8E1 error codes. All water valves are working. Drain pump is working properly. Drain hose is damaged. Called techline. Might be pressure sensor. Ordering new hose and sensor. ; ordrng 1 W11050506 and 1 W11125159
Ezequiel V.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced sump hose and grommet. Ran dishwasher no leaks. No error codes dishwasher working as designed. Job complete.
slockhart@appliancecareoftexas.com
DISHWASHER MAYTAG MDB4949SHZ0 "Goods date 4/2019 found drain pump not coming on ran tests found failed drain pump replaced pump ran service cycle all operations normal. No leaks, advised of survey and paper.; used 1 WPW10348269 (PUMP DRAIN) from stock"
Ezequiel V.
WASHER WHIRLPOOL WTW8040DW4 "Ran diagnostics on washer found no error codes, no issues during testing. Washer working as designed. Job complete."
Steven G.
DRYER ROPER RED4516FW0 "Checked dryer found unit not getting 220 volts, causing unit not to heat and timer not to advance, customer to get land lord to check power, and call if any problems"
Ezequiel V.
RANGE WHIRLPOOL WFE320M0ES2 "Checked range found RR element broken, unable to close circuit causing to not turn on. Ordering new element. ; ordrng 1 8273994 (surface element)"
Richard G.
RANGE WHIRLPOOL WFE320M0EB1 Replaced temperature sensor. Preheated oven to 350 degrees. No issues. Oven reached temp. Left oven at temp for 5 minutes. No issues. Set oven to broil at 525 degrees. No issues. Left at temp for 5 minutes. No issues. Tested to complete. Unit is good to go. Spoke with customer about survey.
Jesus C.
WASHER MAYTAG MVWC565FW1 Tested washer. No water from cold valve. Found wiring to valve was damaged. Fixed wiring. Cold valve turns on. No further issues. Tested to complete.
Douglas H.
DISHWASHER KITCHENAID KDFE104DSS4 "Last trip found defective dispenser, broken wheels and bent screen. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind."
lreyes@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRFC704FBS01 Issue is unit not dispensing water. Installed new water valve and no water dispensing still. Last visit I called tech line. Stated that refrigerator it self might be bad do to bad wiring. He said whirlpool will be contacting costumer to see what the next step since unit might need to be replace. Since we already replace both water valves and control board and ice maker. And unit is still not dispensing water. Also costumer stated refrigerator is not cooling anymore.
Sherman J.
ICEMAKER (STANDA KITCHENAID KUID508ESS1 Upon arrival removed bad pump. Harness is wrong. Customer is going out of town. Cleaning lady will be here Thursday. Customer said come in to fix it. Main gate code is 1945. Customer will open gate at house upon arrival. Customer said call after completed and he will give cc info. ; ordrng 1 W11325175 (RECIRCULATING PUMP )
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC465HW2 "Customer complaint clothes tangled around agitator and white marks left on clothes. Inspected water supply and water clean and unit cycled correctly through service mode, no error codes. Advised customer per manual to load unit per owners manual and to use less amount of detergent. Recalibrated unit cleaned out fabric softener cup retested all operations normal. Customer declined email."
Steven G.
ICEMAKER (STANDA KITCHEN AID KUIS18PNZB1 "Checked ice maker found unit not getting water, replaced bad water valve checked operation found water pan had cracks and leaking causing unit to short cycle, replaced water pan checked operation ; used 1 W10897719 (VALVE) from stock"
Ezequiel V.
DRYER WHIRLPOOL WED8500DC4 Checked dryer ran cycle on dryer did not trip breaker. Checked voltage from wall to dryer good voltage. Ran dryer checked voltage steady voltage. Found no issues. Job complete.
Jesus C.
WASHER MAYTAG MVWB835DW0 Installed new stator and gearcase. Ran calibration. Ran diagnostics test. No issues during testing. Unit is working properly. Tested to complete.
Jesus C.
MW-HOOD COMBO WHIRLPOOL WMH32519FB0 Installed new magnetron. Tested microwave. Heating good. No further issues. Tested to complete.
Ivan B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Evap motor not operating properly. Freezer compartment has thick frost buildup throughout. Ordered evap motor and wire harness. Rescheduled 12/19; ordrng 1 W10911770 (EVAP WIRE HARNESS) and 1 WP2315549 (EVAP MOTOR)
Jim G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Replaced wire harness. No need for UI control after all. Issue resolved.
Jim G.
MICROWAVE OVEN JENNAIR JMW9527DAS Ed SR# 7726655554 determined issue is due to magnetron and blower fan. Will return to repair. ; ordrng 1 W10859575 (magnetron) and 1 WP74008383 (fan- tange)
Justin R.
WASHER WHIRLPOOL WED8500DC0 "Checking sensor again, running unit with a small damp washcloth. Watched sensor adjust times a few times. Electrode is working as design. Instructed customer to use timed dry if clothes are not similar material."
Jim G.
WASHER WHIRLPOOL WFW5620HW0 Only ordered 1 last time. Ordering other three and rescheduling appt. ; ordrng 3 W11316766 (SHOCKS)s
Justin R.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Customer said they changed out water filter and the water dispenser wasn’t working correctly, reset water filter and tested dispenser. Unit is dispenser correctly. Could not recreate buzzing noise, did find the front right leg not down so the fridge was not leveled. Made adjustments, unit should be good to go. Went over survey with customer and leave behind."
Tommy B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated that the unit was making a dripping noise in the back of the refrigerator. He said that he observed water dripping in the slots in the evaporator cover. Explained to him how the evaporator drip tray works and how the heating element will come on to defrost the unit when needed. Unit is functioning normally at this time. Yes to Saturday.
Jesus C.
RANGE WHIRLPOOL MER6600FZ1 Installed new top panel. Tested unit. All test pass. No further issues. Job complete.
Douglas H.
WASHER MAYTAG MHW5500FW0 Last trip found broken dispenser. Replaced dispenser assembly to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Douglas H.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Last tech found failing compressor per techline. Replaced compressor per techline. Vacuumed unit, held. Recharged unit, held. Began cooling immediately upon testing. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind."
Richard G.
DISHWASHER AMANA ADB1400AGS0 Customer complaint is that the dishwasher does not drain. Some water was in the unit when I arrived. Pressed the cancel button and the unit drained. Entered diagnostics and found no error codes. Ran through automatic test cycle and all steps passed. Unit is operating normally. Some water that has drained is coming back into the dishwasher. Found issue to be that the drain hose is clogged pretty bad. Ordering new drain hose.; ordrng 1 WPW10545278 (drain hose)
Ivan B.
WASHER WHIRLPOOL WTW8600YW1 Checked washer got no fault codes. Ran service cycle got no fault codes. Did test load and got unbalanced load code. Mini cycle ran and it rebalanced itself. When the normal cycle began the error code showed up again. Ordered replacement suspension. Rescheduled 12/19. Customer needs afternoon appointment. ; ordrng 1 W10440786 (SUSPENSION )
Richard G.
RANGE WHIRLPOOL WFC150M0EB3 Replaced right front infinite switch. Tested to complete. Unit is good to go. No email to add.
Sherman J.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Upon arrival replaced refrigerator door gasket. Made sure sealing good. Leveled unit. No further issues at this time.
Richard G.
DRYER WHIRLPOOL WED5000DW2 Changed out pts relay and timer. Tested to complete. Unit is good to go. Spoke with customer about survey.
Steven G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Checked refrigerator after talking to tech support and adding dye drier unit was still making noise, replaced evaporator and charged, unit still has a noise but less pronounced, went add back panel kit part will not fit this refrigerator returning part"
Sherman J.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Upon arrival changed console. Calibrated and checked unit out. No further issues at this time. Yes to survey and leave behind.
Jim G.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Andy SR# 7726656723 confirmed proper function of unit. Reset unit at power source as it appears intermittently customer cannot select different cycle modes. Advised to reset at power source as necessary but if the issue persists it could be bad UI.
Jesus C.
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 "Complaint is icemaker will not stop making ice. Ice bin completely full. Tested bin thermistor in ice water. On,h getting 6k ohms. Should be 8.7. Will need to order new thermistor. ; ordrng 1 W10511923 (thermistor)"
Richard G.
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Replaced regulator. Checked connections with leak detection solution. Unit is good to go. No email to add.
Colton B.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Issue is that oven is not cooling. Found F8E0 error code. Ordering control and cooling fan to resolve issue. Scheduling for Friday.; ordrng 1 W11248652 (blower) and 1 W11261167 (cntrl-elec)
Jesus C.
DISHWASHER WHIRLPOOL WDT710PAHB1 Tested dishwasher. Will not start cycle. Found tongue for door latch was bent. Door not closing properly. Reshaped tongue for door latch. Door closing properly. All test pass in diagnostics. No further issues. Tested to complete.
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KFIS29BBBL00 "Found rear panel on evaporator in RC ice over removed ice tested fan fan not on, tested voltage to fan voltage present.ran diagnostics found failed evaporator thermistor needs new harness and fan motor need OTL; rqstng P&A on 1 W10277799 (harns-wire) and 1 W10395278 (motor-evap), states that autho needed"
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 "Found vent opening properly, vent going outside goes up pretty far from where vent is, could be causing a back flow of air and grease. Customer said unit has a good amount of grease hitting her cabinets above microwave. Went over survey with customer and leave behind. No email to add."
Christian G.
OVEN ELECTRIC [S KITCHEN AID KOSE500ESS04 "Issue stated by customer: oven not heating on convection bake properly, takes long time to bake small items. And bottom drawer gets hot to touch. Found hole cut by contractor that allows heat to go straight into drawer allowing heat to dissipate and sit in bottom drawer. See pics. Unit test good."
Ezequiel V.
WASHER WHIRLPOOL WTW8540BW1 Replaced rotor and stator. While replacing motor found RPS sensor broken no longer stator just hanging. Ordering new sensor. ; rqstng P&A on 1 W10178988 (sensor)
Ivan B.
VENTHOODS UNKNOWN WMC30516HZ0 Removed housing and re assembled ensuring to leave no screws loose. Microwave no longer making noise all noise from normal operation.
Ezequiel V.
WASHER MAYTAG MVWB765FW3 Checked washer found bad inlet valve and control board. Replaced both items ran diagnostics issues good water flow through valve. Ran calibration due to replacing board no issues. No further issues at this time. Job complete.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 "Removed basket tub and gear case as one, replaced tub gear case basket motor and new screws and retainer calibrated unit all operations normal. Customer not home to sign."
slockhart@appliancecareoftexas.com
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Did not see part was put into order not sure how that happened called customer advised her that I will be out Friday Last appointment.; ordrng 1 W11261167 (Appliance Manager ) and 1 W11296171 (CONSOLE)
Tommy B.
REFRIGERATOR JENN-AIR JS48SEDUDW01 "Found issue to be ice in the crusher assembly of the bin. Removed all the ice from the bin and defrosted the assembly using a steam gun. Was able to get the arms to crush and ice to dispense, however was unable to remove the ice bin. While attempting to do so, tech damaged the release button. Will have to order parts to resolve issue.; ordrng 1 2266800 (button-bin)"
Justin R.
WASHER WHIRLPOOL WFW75HEFW0 "F3E1 stored in unit, water level sensor fault. The area that the leak is coming from is where the bellow and door meet, instructed customer to clean the door underneath to ensure the door and bellow have a good suction to keep from leaking. Ran unit through diagnostics all tested passed. Customer will keep an eye on the water sensor fault. Went over survey with customer and leave behind."
Christian G.
THIN-TWIN 24' LE WHIRLPOOL WET4024EW0 Issue stated by customer: parts falling off unit. Hose mount popped off. Re-clamped back down to unit frame. Hot/cold water lines flipped. Put back to proper valves. Unit test good. Informed customer of survey.
Jim G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Leveled door. Issue resolved. Used wire tie to secure kick plate. ; used 1 WP8567668 (TIE-WIRE) from stock
Justin R.
COOKTOP GAS WHIRLPOOL KCGD500GSS00 "Replaced filter, grate kit, and 2 knobs on unit. Unit is good to go."
Devon F.
RANGE WHIRLPOOL WFC310S0EW1 Customer complaint was unit would not heat to proper temperature adjusted temperature from UI panel to resolve issue and tested with thermometer to be sure test pass unit is operating as designed.
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW5000DW1 "Unit only works in diagnostics found control board getting power but will not start unless in service mode, found failed lid latch and strike as well as worn suspension need new board lock strike and suspension. Need OtL; rqstng P&A on 1 W10682535 (latch) and 1 W10714899 (strike) and 1 W10748956 (suspension) and 1 W10803586 (cntrl-elec)"
Steven G.
WASHER MAYTAG MVWC425BW1 "Checked washer found unit not draining found no power to pump, pump probable pump took out board ordered. Send hard copy to customer ; ordrng 1 W10614033 (pump-water) and 1 W10671342 (cntrl-elec)"
Ezequiel V.
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced control board dishwasher began operating as designed. Checked for error codes no issues. Ran diagnostics no errors found during testing. Job complete.
Devon F.
WASHER MAYTAG MVWB865GC0 Customer complaint was unit would make clanking sound ran diagnostic got no error codes checked wash pate and drum for coins binding or scratching put unit in spin and agitate mode no noise instructed cus to record next time unit makes noise. Unit is operating as designed at this time.
Justin R.
RANGE WHIRLPOOL WFG540H0AS0 "Replaced regulator, tested to ensure leak has stopped. Tested unit to complete. 3048KITRC had to purchase kit from Lowe’s due to fitting being stuck on old regulator. Instructed customer to have gas company come out one more time just to double verify everything Is good."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Found failed icemaker and harness, found busted fill tube from kinked waterline at supply corrected water supply line turned off ice maker to prevent water leaking and advised customer to replace water supply line to prevent leaking at wall. Replacing fill tube ice maker and harness rescheduling 12/23.; ordrng 1 W10884720 (harns-wire) and 1 W11415785 (WATER TUBE) and 1 WPW10300024 (icemaker)"
slockhart@appliancecareoftexas.com
WASHER AMANA NTW4516FW3 Found bad shifter through diagnostics replaced shifter recalibrated tested all operations normal. Advised of survey and paper. Customer declined email.; used 1 W10913953 (ACTUATOR) from stock
Christian G.
MW-HOOD COMBO MAYTAG MMV1174FB0 "Issue stated by customer: microwave not powering on at all. Replaced fuse, interlocks and control. Unit test good. Informed customer of survey."
Shawn W.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced assembly upper pan and lower pan front. Replaced control board. Conducted diagnostics, no error codes. Fully operational. Good seal, drawers working as designed. Job complete. One of the stop pans was not delivered by the courier. However, I did not need even the one that was delivered."
Christian G.
DRYER WHIRLPOOL WED7500GW0 "Issue stated by customer: dryer adding time. Adjusted dryness settings back to standard(they were set at max) F4E4 error code found, but L1, L2 voltages read at 124,123, and total 247. Cannot find any other issues with unit at this time. If issues persist please send senior tech."
Steven G.
DISHWASHER KITCHENAID KDTM404EBS3 "Checked dishwasher ran diagnostics found fault code for bad sensor, replaced sensor and adjusted drain hose and ran test cycle everything checks ok ; used 1 W11084121 (SENSOR) from stock"
Christian G.
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue stated by customer: dishwasher leaking. Replaced inner tub, insulation and gasket. Unit test good. Informed customer of survey."
Justin R.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Customer had an inspection, they checked the oven and said it was too hot from set point, adjusted calibration down -5 and showed customer how that was done. Unit is good to go, went over survey and leave behind with customer."
Richard G.
MICROWAVE OVEN KITCHEN AID KMBP100ESS Replaced microwave glass door. Unit is good to go.
Douglas H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Last trip found faulty electronic control. Replaced electronic control to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Devon F.
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit burner light wouldn’t cut off replaced infinite switch from truck stock to resolve issue unit is operating as designed.; used 1 WP3149404 (SWITCH) from stock
Devon F.
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Customer complaint was unit display was unresponsive and screen would turn black sometimes ordering new UI panel to resolve issue.; ordrng 1 W11367329 (CONSOLE)
Ivan B.
REFRIGERATOR MAYTAG MFX2570AEM0 Ice box divider not keeping air from the refrigerator out of the ice maker causing ice to melt and leak out of assembly. Ordered replacement divider. Reschedule 12/19. Quoted 169.42 for p+l. Collected 113.66 for service call.; ordrng 1 WPW10309864 (DIVIDER)
Colton B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Part came in damaged again. Bent in such a way that I could not salvage it. Reordering part.; ordrng 1 WPW10194474 (shield)
Richard G.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replaced control and bulb. Tested to complete. Unit is good to go. No email to add.
Tommy B.
REFRIGERATOR JENN-AIR JS48SEDUDW01 "Found issue to be ice in the crusher assembly of the bin. Removed all the ice from the bin and defrosted the assembly using a steam gun. Was able to get the arms to crush and ice to dispense, however was unable to remove the ice bin. While attempting to do so, tech damaged the release button. Will have to order parts to resolve issue.; ordrng 1 2266800 (button-bin)"
Richard G.
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced drain hose, tested out unit, drained as it is supposed to. Unit is good to go. Spoke with customer about survey."
lreyes@appliancecareoftexas.com
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Issue has smell. Replace orifice no more gas smell. Job complete
Jim G.
WASHER WHIRLPOOL WTW8040DW2 "Found the following errors. F0E3, F8E6, and F2E1 Spoke tot techline Joel SR# 7726661507. Advised to check valve or water line. Determined water line was causing issues and well and overloading. Customer will replace water line."
Steven G.
ICEMAKER (STANDA KITCHENAID KUIC18NNXS1 "Checked ice maker found unit working properly at this time, customer to watch and call if any problems"
Michael R.
WASHER MAYTAG MVWB865GW0 "F5E1, cleared error code, calibrated and performed a diagnostics test test, completed with no issues or error codes. Tested the UI , Sowed no stuck keys, powered on the washer and tried to make selections with the knob, won’t do anything, ordered parts to resolve issues ; ordrng 1 W11135391 (console) and 1 W11162440 (cntrl-elec)"
Adam H.
WASHER MAYTAG MVWB765FW3 Inspection of unit shows error code for F5 E1. Also for the testing of unit shows interface not always responding and customer has video of unit dropping power completely. Replace consul latch and control to resolve issue. Purchase date was determined from serial number; ordrng 1 W10787878 (latch) and 1 W11035067 (overlay) and 1 W11114670 (console) and 1 W11183368 (cntrl-elec)
Adam H.
DISHWASHER MAYTAG MDB6701AWQ Still component tested unit issue resolved
John L.
RANGE WHIRLPOOL WFG505M0BS3 "Installed all door components, issue resolved."
John L.
WASHER MAYTAG MVWX655DW1 "Inpsecnted unit, leaking from gearcase. All components at bottom of unit damaged from water. Replace gearcase and components to resolve.; rqstng P&A on 1 W10006354 (SPLUTCH) and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10006487 (motor-drve) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10727777 (pump-water)"
Michael R.
WASHER WHIRLPOOL WTW4800BQ1 "The tub was hitting the front panel when in spin cycle, suspension was weak on the front. Installed suspension kit, calibrated and performed a diagnostics test, completed with no issues, no longer hitting from panel,appliance is working normal"
Adam H.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Sr#7726657161. Declared nonrepairable by whirlpool tech line. Per my instructions to call a Schurian tech line Gary instructed me to call Whirlpool tech line upon doing so Ed at whirlpool tech line stated unit will be deemed non-repairable and to inform customer that his third-party warranty holder will be addressing the issue. Issue resolved
Adam H.
WASHER MAYTAG MVWB835DW Install components calibrated unit issue resolved. Customer recently had floor tile put down and contractors who are responsible for the flooring broke the Hot water valve on the home side. Unable to test hot water customer states husband has it turned off.
John L.
ICEMAKER KITCHENAID KUIX535HPA00 "Installed components, issue resolved."
John L.
REFRIGERATOR MAYTAG MFX2676FRZ00 Installed dryer issue resolved.
John L.
DISHWASHER WHIRLPOOL WDF520PADM7 "Installed components to vent, issue resolved."
John L.
DRYER WHIRLPOOL WED75HEFW1 "Installed components, tested after installation. No more noise. Issue resolved."
John L.
ICEMAKER WHIRLPOOL JIM158XYRS2 "Installed components, issue has been resolved."
Uriah B.
REFRIGERATOR WHIRLPOOL W4TXNWFWQP03 Freezer frosted over badly. Defrost issue. Needs timer and defrost bimetal. Bi metal. WPW10225581. Timer. W10822278.Labor for both. Mr Alderman needs to be made aware of recommended steps and pricing; saved tckt
John L.
RANGE WHIRLPOOL WFE505W0HB0 "Installed board, issue resolved."
Uriah B.
DISHWASHER WHIRLPOOL WDT720PADE2 Replaced springs and bushings. All checks ok at 5is time.m
Uriah B.
DRYER WHIRLPOOL MED9800TQ0 Replaced inline fuse. All checks ok. ; used 1 WP3392519 (FUSE) from stock
Michael R.
DRYER MAYTAG MEDC465HW0 "Installed part ordered, the appliance is heating and working normal"
Uriah B.
M/W OTR WHIRLPOOL WMH31017HZ3 "Replaced lamp socket, control board. Light. All checks ok at this time."
Uriah B.
RANGE WHIRLPOOL WFE505W0HS1 SR 7726660568Per techline. Bend element feet forward. Tested. Chirping not present in testing.
Uriah B.
FREEZER WHIRLPOOL WRS571CIHZ01 Replaced door and both hinges and cam. All checks ok. Cx to observe.
Uriah B.
WASHER ROPER RTW4516FW2 Found excessive buildup in the bleach dispenser. Operations and harness connections ok. Reset unit. ; used 1 WP8567668 (TIE) from stock
Doug M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Inspected unit found dent in right refrigerator door,diagnosed to need door,unit is less than 30 days per DOP; ordrng 1 W11307249 (dor-fip)"
Doug M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Inspected unit found icemaker over filling when calling for water,found reservoir frozen again,diagnosed unit to need icemaker,fill valve and damper control ; ordrng 1 4317943 (icemaker only) and 1 W11087463 (damper) and 1 WPW10279866 (valve-inlt)"
Doug M.
WASHER MAYTAG MVWB765FW3 "Inspected for making noise during agitation,found loud knocking noise coming from gearcase,also found when pushin down on basket ,basket is bottoming out,diagnosed unit to need gearcase and suspension kit ; ordrng 1 W11130359 (suspension) and 1 W11393685 (GEARCASE)"
Doug M.
DRYER WHIRLPOOL WED6620HW0 Not all parts shipped reschedule to the 24th; schdld next appmnt for 12/24 TUE 3-6
Doug M.
DRYER WHIRLPOOL MDET236AYW "Inspected unit found drum not turning up to speed turning very slowly,found idler pulley sticking causing motor to get very hot and smell burnt,diagnosed to need drive motor and idler pulley,customer does not want to move forward with repair due age of unit"
Doug M.
REFRIGERATOR WHIRLPOOL WRS325SDHW02 "Customer complaint is right door opening to fast,leveled unit so door doesn’t open as fast,tested unit operation checks ok"
Doug M.
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit found aviator bolt came loose due to defect,inspected agitator checked ok,installed new bolt,tested unit operation checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRS325SDHW02 "Customer complaint is right door opening to fast,leveled unit so door doesn’t open as fast,tested unit operation checks ok"
Steven G.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator found unit not cooling, found freon leaking at condenser coupler, removed coupler and wielded straight, vacuumed and charged unit everything checks ok at this time"
Shawn W.
WASHER MAYTAG MVWB765FC3 "Replaced pump, console and control board. Ran diagnostics, no more errors. Ran service diagnostics and calibration. Fully functional. Job complete."
Steven G.
WASHER WHIRLPOOL WTW4955HW1 "Checked washer ran diagnostics found off balance load fault and motor fault, found belt off of pulley reapplied and ran test found unit working properly"
Steven G.
WASHER MAYTAG MVWB835DW3 Checked washer found low fill at start up replaced bad water valve and checked operation unit is working properly now
lreyes@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRFC704FBS01 Austin call tech line. Sr 7726969318 said unit may be faulty. Ordering new valve Since . I notice no more water going through. After I hang up with tech line. Valve was replaced in second visit. water going through when put on. It stop working again. Might be a bad valve again. Ordering part; ordrng 1 W11095287 (valve)
Tommy B.
DRYER WHIRLPOOL WED4815EW1 Customer stated that the issue was that the unit will not dry clothes adequately. Customers exclusively using the time to cycle. I recommended that the customer use the sensor cycle to see if that improves the situation. The unit is heating and has adequate airflow to ensure proper drying. No further issues at this time. Yes to survey.
Steven G.
WASHER WHIRLPOOL WFW5620HW0 Checked washer found fault codes F8 E3 and F8 E1 ordered valves; ordrng 1 W11036928 (VALVE ) and 1 W11036930 (VALVE )
Steven G.
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SS Checked ice maker found drain stopped up cleaned found black residue in bin from bearing ordered and collected service call ; ordrng 1 13-0617-58 (o-ring) and 1 A39531-001 (nugget breaker assem)
Tommy B.
WASHER WHIRLPOOL MVWB765FW3 Replaced broken wire harness to complete job. Ran through automatic test cycle and unit passed all functions. No further issues at this time.
Tommy B.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 customer stated that the issue is that she has to press buttons repeatedly in order to get the unit to function normally. Ran diagnostics and revealed error code F6E4. The unit needs a new user interface. ; ordrng 1 W11297728 (console)
Tommy B.
REFRIGERATOR KITCHENAID KRFF507ESS01 There was ice buildup on the evaporator cover which was removed using a steam gun. Replace the user interface and control along with the evaporator fan and the evaporator fan harness. Unit functioning normally at this time with no further issues.
Tommy B.
MW-HOOD COMBO KITCHENAID KHHC2090SSS2 Whirlpool quoted for part. Will return with the control in order to fix the unit on Thursday.; ordrng 1 WPW10116267 (cntrl-elec)
Tommy B.
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 Customer unavailable during schedule time frame. Rescheduling the customer.; schdld next appmnt for 12/17 TUE !
Colton B.
WASHER MAYTAG MVWB765FW2 "Customer complaint is stained clothing and poor wash. Ran diagnostics and found no error codes. Manually tested function of washer, everything worked properly. Finding issue to be that customer was using too much detergent for load size. Instructed customer on proper detergent usage to resolve issue."
Colton B.
WASHER WHIRLPOOL WFW92HEFW0 "Issue was a noisy dispenser. Upon taking old dispenser out I found the arm to be improperly installed. Reinstalled dispenser motor arm, unit testing good. Observed correct operation multiple times. Did not need to install new dispenser."
Steven G.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Checked refrigerator found compressor not working properly, replaced compressor vacuumed and charged unit. refrigerator checks ok at this time"
lreyes@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT730PAHB0 Replace lower and top spray arms. Job complete
Sherman J.
THIN-TWIN 24' LE WHIRLPOOL WET4124HW0 Upon arrival customer stated will fill for about 3 minutes and power off. When power pushed again will only drain. Checked power and water coming in to the unit. All tested good. Getting multiple errors. Ordered parts to resolve issues. Customer is gonna try to return. If she does. Will cancel appointment. ; ordrng 1 W11189137 (CONTROL ) and 1 W11371714 (LID LATCH)
Ezequiel V.
DISHWASHER WHIRLPOOL WDF331PAHS0 Ran dishwasher drain cycle due to customer complaint found drain pump not fully inserted causing machine to leak.ran cycle after fixing pump no leaks found . No error codes found. No further issues at this time. Job complete.
Jim G.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Could not confirm issue however I did notice slight burn marks. Determined issue due to rack use improperly however very little damage was apparent and easily corrected. Issue resolved. Rick SR# 7726638614
Devon F.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC7AB01 Customer complaint was unit not heating properly used thermometer to test unit correctly unit is operating as designed.