Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/05/2021
WINE CELLAR KITCHENAID KUWR304ESS02 "Our customer was having problems with the door shutting near the cabinetry. It is not doing it now. I checked the door hinges and they are solid. However, I found that the door wrap was dented and warped on the left side and had been rubbing and hitting the cabinetry preventing proper door closure. This will need to be replaced. Parts ordered.; ordrng 1 W11164089 (Stainless wrap right hinge) and 1 W11179312 (Name Plate)"
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/05/2021
REFRIGERATOR MAYTAG MFT2776FEZ00 "Unit not cooling in refrigerator compartment. Ice build up on rc Evap. Ran diagnostics testing to check unit, finding SS working properly. Ordering all parts to resolve issue fully, ui, main control, Evap harness, damper, Evap cover, clamps, screws and wire ties. All based off previous conversations with techline regarding this issue and based off service pointers for this issue. Ui is psp item. ; ordrng 1 W10843055 (Electronic control) and 1 W11033168 (Harness evap) and 1 W10882135 (Ui) and 1 WPW10501260 (Evaporator cover) and 1 WPW10248595 (Damper) and 2 W11456069 (Clamp)s and 2 67006425 (Screw)s and 2 WPW10339879 (Wire tie)s"
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/05/2021
REFRIGERATOR JENN-AIR JS42PPDUDE01 Customer stated freezer lights not working. Stated last tech replaced lower right module in freezer. Verified that module still working. Found upper right module to be bad. Replaced module to resolve the issue. Unit testing good now no further issues at this point.
Near Ingram, TX 78025
Colton B.
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL DU1145XTPBA Customer found issue. Didnt need me to look at it.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 03/05/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HZ2 "Replaced control board on microwave received good power to board went to test, microwave started and shut off immediately. No power back to microwave called techline sr7730166249 found bad inline fuse replaced fuse checks good no issues job complete."
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/05/2021
WASHER MAYTAG MVWP575GW1 Customer stated the issue is the unit is non functional. Found issue to be caused by unit throwing belt. Unit needs a new belt and shield. ; ordrng 1 W10850138 (Belt) and 1 WPW10427633 (Shield)
Near San Antonio, TX 78253
Richard G.
Job Details: 03/05/2021
WASHER WHIRLPOOL WFW97HEDC0 Replaced mini bulk dispenser. Tested to complete.unit is good to go.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/05/2021
WASHER WHIRLPOOL WFW8620HW2 Customer stated unit shows LF error. Verified through diagnostics testing to find f8e1 long fill and f0e2 over suds. Ran test mode and minimal water flow. Ordering both hot and cold valves for LF issue and pressure switch for over suds issue. Scheduled for customer availability ; ordrng 1 W11316246 (Pressure switch) and 1 W11316255 (Hot valve) and 1 W11316256 (Cold valve)
Near San Antonio, TX 78247
Tommy B.
Job Details: 03/05/2021
REFRIGERATOR KITCHEN AID KRMF706EBS "Customer stated that the unit has multiple issues. The user interface is intermittently functional, the control to the deli drawer is non-functional, none of the lights in the unit are functional, and the icemaker is not working. Unit is holding proper temperatures currently. Ordering parts to resolve issue. Quoted for labor and collected service call.; ordrng 1 WPW10769076 (Control) and 1 W11170612 (Side harness) and 1 W11294907 (Icemaker) and 2 W10695459 (Module)s and 1 W11330971 (UI)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/05/2021
WASHER MAYTAG MVWX655VW "Checked washer found error code f2e1 stuck key preformed diagnostics testing, error code cleared recalibrated washer no issues during testing or operation. Job complete."
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/05/2021
WASHER MAYTAG MVW6230HW0 Our customer had an extreme balance issue with a load of towels which violently moved the tub back and forth. They had a Sears Technician identify a need for new shocks but it was pushed back on manufacturer warranty. I ran diagnostics and received error code F8E1 long Fill and F7E7 Motor unable to reach target speed. I ran diagnostics cycle and all loads functioned as designed. This unit will need new shocks and a new main control. Parts ordered.; ordrng 1 W11498803 (Control) and 1 W11396716 (Shocks)
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/05/2021
DISHWASHER KITCHEN AID KDTE254ESS Customer stated that the issue is the unit is non-functional. Diagnostics revealed errors F6E2 F5E1 F6E1 indicating faulty water valve. Unit still non-functional after swapping parts. Unit needs a pump and motor as well; ordrng 1 WPW10455261 (Pump and motor)
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/05/2021
OVEN ELECTRIC (S JENN-AIR JJW2827WW00 Customer stated that the UI flashes intermittently with no function. Found issue to be caused by faulty control. Quoted for labor and parts. ; ordrng 1 W10292568 (Control)
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL ED5RHEXNL00 Verified a faulty ice chute was frozen over. Thawed as a courtesy.
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/05/2021
DISHWASHER KITCHENAID KDFE104HPS1 Swapped out pump and motor assembly to resolve unit issues. Unit tested good with no further issues at this time.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5000DW3 "Customer stated unit doesnt spin in final spin. Unit will only put water and drain during that time frame. Checked for errors, none found. Ran auto testing, unit is functioning properly in auto testing. Rechecked for errors, still no errors. Ran tachometer test, checks good. Ran calibration. Couldnt replicate the issue. No further issues at this point. Advised customer of this and advised if issue persists to let us know and we will come back with the control. If issue continues further please order W11417466 control."
Near San Antonio, TX 78254
Justin
Job Details: 03/05/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Replaced missing vent cover.
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/05/2021
WASHER MAYTAG MHWE201YW00 "Customer stated unit leaks and leaks more the heavier the load. Ran though multiple tests and found leak coming from door seal or bellow. Quoted 314.10 p&l, 432.09 total (sc,p&l plus tax). ESTIMATE ONLY! Collected sc; rqstng P&A on 1 WPW10381562 (Bellow)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/05/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Verified a voltage issue at he control. ; ordrng 1 W10892389 (Microcontroller)
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/05/2021
DRYER MAYTAG MGDB765FW0 The door is better but still pops open. Ordering new strike and front panel.; ordrng 1 279659 (Upper front panel white) and 1 W10675495 (Strike)
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 03/05/2021
WASHER AMANA NTW4516FW3 Checked washer found error code F8E1 and f2e1 checked water pressure from wall checked good cold water valve letting a trickle in ordering valve and control board to resolve issues. ; ordrng 1 W11101098 (cntrl-elec)
Near San Antonio, TX 78254
Justin
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Found one of the cables going to sump not fully plugged in. Was the main cause of pump not working.
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/05/2021
DRYER WHIRLPOOL WED5000DW2 The issue is the unit is non-functional. Found this to be caused by burned out L1 connector at the terminal block. Ordering new terminal wire kit to resolve the issue. Customer to provide new pigtail; ordrng 1 279318 (Terminal kit)
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/05/2021
DRYER WHIRLPOOL WED5620HW1 Customer stated that they have very long dry times also the timer changes during usage. Explained to customer the way the sensor cycle works and referred them to the use and care guide for proper drying procedures to avoid this problem. Unit has no issues and is testing good.
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer stated upper lights and freezer light not working. Found freezer light to be the issue. Part covered under concession. Quoted 223.48 for sc & labor, customer wished to proceed. Replaced module to resolve the issue. Unit testing good now. No further issues at this point. Collected sc & labor"
Near San Antonio, TX 78254
Justin
Job Details: 03/05/2021
DRYER MAYTAG MED7230HW1 "The whole drum and interior is covered in some kind of black dirt, almost looks like after a fire. Customer said she has used the unit twice and it started on the second time using it. Going to need drum, and heating element. I believe issue is coming from heating element.; ordrng 1 W10545923 (Drum) and 1 W11162465 (Bulkhead rear) and 1 W11162467 (Bulkhead front) and 1 WP3387747 (Heater)"
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/05/2021
WASHER MAYTAG MVWC416FW0 I delivered part.
Near San Antonio, TX 78225
Jesus C.
Job Details: 03/05/2021
WASHER MAYTAG MVWX655DW1 Tested unit. No cold water from valve. Will need new Atwater valve. Collected 150 for service fee. Will collect payment for repairs on next visit. Labor 80. 159.90 due next visit. ; ordrng 1 W11168740 (Valve)
Near Ingram, TX 78025
Colton B.
Job Details: 03/05/2021
WASHER MAYTAG MVWB950YG0 Issue is a leaking washer. Found a big hole in the recirculating pump hose. Ordering new hose to resolve issue. Quoted customer for P&L. Collected SC fee. Will call customer when part comes in.; ordrng 1 WPW10363892 (Recirculating pump hose)
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM Tested unit. Found door sagging. Causing frost in freezer. Adjusted freezer door. Gasket now sealing. No further issues. Tested to complete.
Near San Antonio, TX 78201
Richard G.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Replaced damper control. Tested to complete. Unit is good to go
Near San Antonio, TX 78245
Justin
Job Details: 03/05/2021
WASHER AMANA NTW4516FW3 "F7E6 stored in system, found capacitor working as designed. Motor is faulty, will need a replacement. ; ordrng 1 W10890624 (Motor)"
Near Ingram, TX 78025
Colton B.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL ED5PHAXMQ00 Issue is intermittent ice production. Called techline who helped me diagnose bad emitter and reliever boards. They also wanted me to clean out condenser. Ordering new boards to resolve issue. Collected SC fee and Quoted customer. ; ordrng 1 W10757851 (Emitter / receiver)
Near San Antonio, TX 78253
Justin
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Replaced missing badge, found freezer door gasket not set right. This is causing frost and ice buildup. Adjusted gasket, making a much better seal. Will have customer monitor for the next few days."
Near San Antonio, TX 78250
Richard G.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Customer complaint is that the water is not dispensing and sometimes the door open light is on when the doors are closed. Says he also tried to get into diagnostics but the control kicked him right out of it. Verified no water dispensing. Entered diagnostics, unit immediately left diagnostics and went into normal operation. Will need to replace control panel.; ordrng 1 W11082783 (Control)"
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Customer stated the issue is the unit is non-functional. Found it to be faulty start device. After replacing device, unit tested good with no further issues at this time."
Near San Antonio, TX 78254
Richard G.
Job Details: 03/05/2021
VENT HOOD UNKNOWN UXT5530AAS3 "Customer complaint is that the vent hood fell down from above the stove. Found that the vent hood was improperly installed and that the screws were barely holding the vent hood in place. Took quick pics of where the screws were not making contact with the cabinet. Slight scratching was found on the cabinet where the vent hood scratched it. Called techline to document. Spoke with Chris. Documented all issues, and transferred to safety. Spoke with Donna at safety team. File # 7730170443"
Near San Antonio, TX 78240
Justin
Job Details: 03/05/2021
WASHER WHIRLPOOL WFW92HEFW0 "F8E3, and F3E1 stored in unit. Customer does not want to pay for repair because they have an extended warranty. Cancel call, customer will contact extended warranty. Collected for service call."
Near Kerrville, TX 78028
Colton B.
Job Details: 03/05/2021
WASHER MAYTAG MVWX655DW1 Issue was that unit is not spinning properly. Finding issue t be a clogged drain. Removed clog from drain unit tested good. Collected SC fee + minor labor.
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW4955HW "Checked washer found valve not letting cold water in checked water pressure good water pressure from what, checked inlet valve found debris on valve removed debris but valve still failing to open. Part is on order will install when it arrives.; O-emld tckt"
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL KSCS25FVMS03 Replaced filter housing. Issue resolved.
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replaced control and UI. Checked unit for fill, wash and drain. Unit is functioning as designed now. Ran service diagnostics for calibration."
Near Kerrville, TX 78028
Colton B.
Job Details: 03/05/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Issue was faulty control. Replaced control, unit tested good."
Near Bulverde, TX 78163
Jim G.
Job Details: 03/05/2021
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Verified a blown fuse and possibly a faulty control board. ; ordrng 1 W11342846 (Control) and 2 W10138793 (Thermal Fuse)s
Near Cibolo, TX 78108
Jesus C.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Installed new control. Plugged in unit. Compressor kicked on right away. Checked for Freon leaks. No leaks found. Unit is working properly. Collected payment for repairs. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/05/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Replaced control,sensor and console. Tested bake and broil functions. Unit is operating as designed. Tested to complete. Unit is good to go."
Near Schertz, TX 78154
Shawn W.
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Our customer has been having problems with the unit shutting down intermittently. Seems to be a week to 3 weeks between incidents. Everything shuts down. There is also a functional problem with the upper drawer pan in which it does not hold to the rail system. Picture included. The deli drawer UI was unplugged but our customer was still having problems. This calls for a New control or power control. There is no way to be definitive between the two, which one is causing the problem according to Whirlpool Tech Line. There continues to be a problem with just one light going out which points to the led control board. All parts needed have been ordered. If this does not solve the problem we will need to change out the door for a possible intermittent short in the wiring. The deli control board is already in and I have rescheduled. This part and the others in total are over the authorization. We will need this to move forward and make this right for our
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 03/05/2021
WASHER MAYTAG MVWC565FW2 "Checked washer found error code F8E1 checked water pressure into washer from wall checks good, from inlet valve to basket no water ordering valve to resolve issue.; ordrng 1 W10869800 (valve)"
Near Kerrville, TX 78028
Colton B.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Issue was a leaking ice maker. Found issue to be a partially frozen fill tube causing the water to miss the ice maker. Defrosted fill tube, unit testing good."
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 03/05/2021
RANGE WHIRLPOOL WFE525S0JS Replaced control on range due to error code f1e0 after replacement error code cleared no issues range is working as designed. Job complete.
Near Corpus Christi, TX 78410
John L.
Job Details: 03/05/2021
WASHER MAYTAG MVW7232HW0 "Inspected unit, ran diagnostics mode. No codes on unit, tested components. Valve for fabric softener powers up, but does not dispense water. All other valves are in working condition. Will need to replace valves to resolve this issue.; ordrng 1 W11096267 (valve)"
Near Falfurrias, TX 78355
Adam
Job Details: 03/05/2021
WASHER AMANA NTW4516FW3 Inspection of unit shows error code for long Phil no film as well as basket full speed. Manual testing of unit shows washer will shift with no issue between gentle estate and heavy as well as spin with no issue. Manual testing of hot and cold valves show called water at a very slow trickle. Replace water valve to resolve issue; ordrng 1 W11101906 (valve)
Near Falfurrias, TX 78355
Adam
Job Details: 03/05/2021
WASHER MAYTAG MVWX655DW1 "undefined; rqstng P&A on 1 W10625252 (screw) and 1 W10006354 (Cam) and 1 W10006384 (belt), ordrd 1 W10609480 (washplate) and 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10006481 (gearcase) and 1 W10625046 (capacitor)"
Near Corpus Christi, TX 78411
Michael
Job Details: 03/05/2021
REFRIGERATOR JENN-AIR JS48SSDUDE01 "Installed the module in the FC, lights came back, but not in the RC, one of the modules is out, ordered part and rescheduled the customer ; ordrng 1 W11462342 (MODULE )"
Near Robstown, TX 78380
John L.
Job Details: 03/05/2021
WASHER MAYTAG MHW6630HW "Inspected unit, unit has a door lock error. Unit is stacked and in a tight space. Was able to force open door, to get to components. Replace door lock, attempted to test unit. Unit started up without issue, but as soon as door locked unit made loud buzzing sound. And the scent of electrical burning can be smelled. either control board filter drain pump may be causing the sudden issue. Will need to replace all these components to resolve issue. A helper will be required for this repair as unit is stacked and in a tight spot.; ordrng 1 W10804741 (latch) and 1 W11329039 (cntrl-elec) and 1 W11219530 (filter) and 1 W11319789 (Drain pump) and 1 W10921697 (Strike)"
Near Corpus Christi, TX 78414
John L.
Job Details: 03/05/2021
WASHER MAYTAG MVWC565FW2 "Inspected unit ran diagnostics, pulled one code F7E6 motor. Ran test on motor, tested agitation. Motor sounds like its agitating but sound was off, looked underneath unit as unit was agitating found motor attempting to agitate. Tested spin, spin cycle starts but motor starts off extremely slow after a few moments the motor is capable of spinning at speed. Issues with motor will need to replace motor and run capacitor to resolve this.; ordrng 1 W10677717 (motor-drve) and 1 W10866238 (capacitor) and 1 W11320238 (Control)"
Near Corpus Christi, TX 78418
John L.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Inspected unit, found issue to be water dispensing sled to icemaker. Sled is warped and was not in the correct position. Play slid in proper position as best could. Will need to replace led to resolve this issue.; ordrng 1 W11444726 (Water chute)"
Near Corpus Christi, TX 78405
Michael
Job Details: 03/05/2021
WASHER MAYTAG MVWC565FW2 "The appliance is outside and full of water. The appliance was stuck on drain, canceled it and tried draining it manually, the pump is barely coming on now, pulled the drain hose off to drain it, removed the drain pump, no obstruction, bad pump, ordered part, please reschedule the customer when the part comes in, the lid lock is working normal ; ordrng 1 W11399437 (DRAIN PUMP)"
Near Kingsville, TX 78363
Adam
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5005KW0 Inspection of unit shows no error codes. Customer states once power was back on unit will just run drain pump continuously. Calibrated unit ran verification cycle issues resolved
Near Kingsville, TX 78363
Adam
Job Details: 03/05/2021
DRYER MAYTAG MEDC465HW0 Installed thermistor tested unit issue resolved
Near Rockport, TX 78382
Michael
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDT705PAKZ0 "Not heating per customer. No error codes, looked underneath the cabinet, made a higher loop, the rinse aide reservoir was empty, filled it for customer, ran diagnostics, completed with no issues or error codes, the appliance is heating and working normal"
Near Ingleside, TX 78362
Michael
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5000DW2 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is getting up to speed and working normal"
Near Falfurrias, TX 78355
Adam
Job Details: 03/05/2021
WASHER MAYTAG MVWX655DW1 Customer complaint of smelling grease/oil. I did smell oil when inspecting the inside tub but found no residue or marks looking under the unit everything is bone dry the way it should be again no oil no marks. No error codes found on the unit calibrated and ran through verification cycle all functions work as designed. Customer states she saw Oil/Greece on impeller and ruined a load of laundry because of oil/Greece on clothing. Customer unfortunately had clean this up and was no evidence of any fault with the unit. I did inform customer to document if this incident happened again so we could have some kind of evidence of malfunction. Issue resolved
Near Portland, TX 78374
Michael
Job Details: 03/05/2021
WASHER MAYTAG MVWB865GC0 "The customer couldn’t find the appliance, found out it’s no longer in the store"
Near Corpus Christi, TX 78411
Michael
Job Details: 03/05/2021
WASHER AMANA NTW4516FW3 "The customer thought the basket moved too much, elderly person. The suspension is good, advised the customer they are designed to move like that. No error codes, calibrated and a diagnostics test, also ran the spin cycle on manual test, the appliance is spinning and working normal"
Near Corpus Christi, TX 78404
Michael
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW7500GW0 "Installed the new lid for the customer, lid is opening and closing properly"
Near Premont, TX 78375
Adam
Job Details: 03/05/2021
DRYER ROPER RED4516FW0 361-207-5622. Daughters phone number customer complaint of unit not heating but will tumble. Arrived at home plugged in units dryer came to temperature and stay consistent. Voltage readings come back good air flow excellent. It is important to note that lights on the side of the house dim Suggesting that unit is not on a dedicated circuit or breaker. Issue resolved.
Near Corpus Christi, TX 78415
John L.
Job Details: 03/05/2021
WASHER MAYTAG MVWC465HW2 "Inspected unit and ran diagnostics, no codes on unit. Ran unit on a normal cycle to check how unit performs, unit was not having any issues. When unit entered wash cycle check tub, found water to be producing a lot of suds. Question customer about how much soap was being put into unit during a wash, customer replied to cups worth. Explain to customer that is too much as the Turgeon being used is concentrated and only requires a fraction of the cup to wash."
Near Corpus Christi, TX 78408
Michael
Job Details: 03/05/2021
REFRIGERATOR MAYTAG MFT2776DEM00 "No answer when I called the customer, left vm, no return call, arrived at the location, the customer thought she had canceled, it’s in the notes, Can’t have it serviced at this time."
Near Corpus Christi, TX 78407
Michael
Job Details: 03/05/2021
WASHER MAYTAG MVWB835DC3 "Installed console, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Alice, TX 78332
Adam
Job Details: 03/05/2021
WASHER MAYTAG MVWB835DW0 Customer complaint of receiving error code F5. Unit is out of warranty and customer was charged for diagnostic only. Ran diagnostic on unit and found error code for Lid lock failure as well as over sides. Calibrated unit and ran verification cycle all functions work as designed. After verification cycle went back and manually tested lid lock to try to get component to fail lid lock worked and responded 100% of the time no issues found. I did also go over correct soap distribution as well as instructed customer on over suds solution. Issue resolved.
Near Schertz, TX 78154
Chris S.
Job Details: 03/04/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced evaporator fan motor. Tested unit everything working properly got good frost pattern. Collected P&L 218.43
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/04/2021
RANGE WHIRLPOOL WFE550S0HV1 Uninstalled door. Replaced all needed parts and completed the rebuild. Installed door. It is now closing as designed.
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/04/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Uninstalled oven. Removed panels. Replaced open TOD with new one. Reassembled and re-installed unit. Tested. It is now fully functional.; used 1 W10545291 (Thermal fuse) from stock
Near Garden Ridge, TX 78266
Chris S.
Job Details: 03/04/2021
REFRIGERATOR KITCHEN AID KRFF507HPS Replaced light with right trimming. Everything working as designed.
Near San Antonio, TX 78223
S. L.
Job Details: 03/04/2021
RANGE WHIRLPOOL WFE535S0JZ0 Removed control replaced control powered unit on preheated 350 all operations normal.
Near La Vernia, TX 78121
S. L.
Job Details: 03/04/2021
WASHER SAMSUNG WF42H5200AF/A2 11 Removed top and front replaced door boot reassembled unit ran test no leaks all operations normal.
Near San Antonio, TX 78230
Douglas H.
Job Details: 03/04/2021
REFRIGERATOR KITCHEN AID KSSC48FTS17 "Installed compressor last trip, unit cooled for a day kind of. Pressures reading high 110 low side in a vacuum around -25, found to be restricted on high side. Used nitrogen to blow out restriction restrictions and vacuumed unit, held vacuum. Recharged unit. Held charge. Unit began cooling immediately upon testing. Advised 48 hrs with door closed to cool properly."
Near San Antonio, TX 78238
Douglas H.
Job Details: 03/04/2021
WASHER WHIRLPOOL WFW3090JW0 Last trip found faulty door lock. Replaced door lock to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty as this apartment complex was just built in October 2020
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/04/2021
OVEN ELECTRIC (S WHIRLPOOL RBS245PRS06 "Uninstalled cabinet oven. Removed UI and fuse. Replaced fuse. Tested unit, No heat. Replaced TOD. Tested unit. It is now functioning as designed.Our customer paid our service fee on first call and the remaining balance today. Our customer is paid in full."
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/04/2021
DRYER MAYTAG MED7230HW1 "Disassembled unit., replaced moisture sensors. Reassembled unit. Unit is now fully functional."
Near San Antonio, TX 78229
Sebastian
Job Details: 03/04/2021
OVEN ELECTRIC (S KITCHENAID KEBS207BSS00 Replace the control as per last tech checked unit everything working as it should customer has light out in the bottom cabinet on the right hand side checked Weibo found that lightbulb was busted explain to customer that thats not covered under warranty we can order that if they like gave customer information on lightbulb so that they may try to buy a replacement bulb on their own for a better price so customer how to change a lightbulb out and remove cover customer to monitor for unit not turning off after usage
Near San Antonio, TX 78239
S. L.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Removed evaporator cover replaced fan found fan still not working removed rear panel found no voltage to fan motor needs UI and control. Damper is working did not use.; ordrng 1 W11224256 (Control) and 1 W11387387 (UI)
Near San Antonio, TX 78217
S. L.
Job Details: 03/04/2021
MW-HOOD COMBO KITCHENAID KMHC319EBL3 Found no power to unit Installed control and panel still no power checked fuse this was good checked power to control control has power found open cavity thermostat bypasses unit came on noisy magnetron and screen on door blurry needs door thermostat magnetron and diode will keep other parts previous tech ordered in case they are needed took bypass off thermostat for safety so unit cant be used.; ordrng 1 W11105636 (Door) and 1 W10654514 (Cabinet thermostat) and 1 W10818686 (Magnetron) and 1 W11256462 (Diode)
Near San Antonio, TX 78216
Jim G.
Job Details: 03/04/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Reinstalled freezer rack (it was just slightly loose) which was causing the freezer door not to seal completely. Issue resolved.
Near San Antonio, TX 78209
S. L.
Job Details: 03/04/2021
WASHER WHIRLPOOL WTW7500GW2 Found unit will shut off when lid locks checked harness checked polarity needs ACU and lid lock requires otl; rqstng P&A on 1 W10861642 (Latch) and 1 W10861642 (Control)
Near San Antonio, TX 78233
Shawn W.
Job Details: 03/04/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Removed old sump and motor. Replaced needed part. Unit is now ready for resale as is.
Near San Antonio, TX 78216
Jim G.
Job Details: 03/04/2021
WASHER WHIRLPOOL LLR6144BN0 Replaced agitator cam assembly. Issue resolved.
Near San Antonio, TX 78223
S. L.
Job Details: 03/04/2021
WASHER MAYTAG MVW7232HW0 Complaint is unit is filling to high with water and power button not working ram diagnostics Found F0E7 and F1E1 errors. Cleared codes tested valves these were good ran diagnostics cycle all components coming on did find power button and sound not working consistently. Did find F1E1 code again when I rechecked for codes Ordered ACU and HMI to resolve issues ; ordrng 1 W11478526 (HMI) and 1 W11419171 (Control)
Near San Antonio, TX 78233
Shawn W.
Job Details: 03/04/2021
DISHWASHER MAYTAG MDB9959SKZ0 Replaced all the needed parts to get the dish rack working as designed. Unit is now fully operational.
Near San Antonio, TX 78223
S. L.
Job Details: 03/04/2021
RANGE AMANA AER6303MFS2 Found RR burner not working removed cooktop element shorted. Found burn mark on infinite switch ordered both.; ordrng 1 W11171119 (Element) and 1 WP3148952 (Switch)
Near San Antonio, TX 78248
Sebastian
Job Details: 03/04/2021
WALLOVEN WHIRLPOOL n/a Call customer to get model number as he explain to me the unit can be over 20 years old he describes a problem with the touchpad I went ahead and looked up the parts for the oven and all parts are discontinued consulted customer before arrival and starting up the call to inform customer that parts are discontinued asked if they would like us to still come out and take a look at the unit and they declined
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/04/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Unit needed new dispenser. Swapped out with new parts to resolve issue. Unit tested good with no further issues at this time.
Near La Vernia, TX 78121
S. L.
Job Details: 03/04/2021
OVEN ELECTRIC (D JENN-AIR JJW2430IL00 Unit under 2 year Jenn Air warranty found F2E1 and F9E0 error no loose connections verified voltage no lost neutral reordered Console and also needs ACU.; ordrng 1 W11448962 (ACU) and 1 W11449117 (Console)
Near San Antonio, TX 78232
Sebastian
Job Details: 03/04/2021
DRYER MAYTAG MEDB765FW0 7730157535 Replace entire wire harness found that unit is still feeding the inappropriate amount call tech line on this issue tech line says that there is something wrong with the supply with a neutral under a load I am not electrician and was not able to give the customer much insight into this SR number listed above closing out
Near San Antonio, TX 78244
Sebastian
Job Details: 03/04/2021
REFRIGERATOR FRGIDAIRE BFHS2611LM1 "Freezer isnt getting as cold as it should and on the control the refrigerator side is flashing a 4 attempting to mess with the controls to reset the number I was able to adjust it however the 4 code started flashing again. Consulted google on code, Found that this code is flashing because the damper is not being detected by the control explain to customer that the fix for this is either the control or the damper or both according to what Im reading online found that the control is discontinued gave customer a quote for just a damper and explained that I cannot guarantee that alone will do the fix and we have a discontinued part in the circuit customer paid service fee and opted to put money towards a new unit"
Near San Antonio, TX 78254
Justin
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived at customers house, said saws Lowered the water pressure due to winter storm in the unit stopped leaking. Advise customer when saws turns water pressure back up to lower his side 10 psi. Customer has a water softener"
Near San Antonio, TX 78256
Tommy B.
Job Details: 03/04/2021
WASHER AMANA NTW4516FW3 Swapped out suspension to resolve unit issues. Unit is testing good now with no further issues at this time.
Near La Vernia, TX 78121
S. L.
Job Details: 03/04/2021
RANGE JENN-AIR JGRP536HL00 Unit still under 2 year Jenn Air warranty . Found shorted electrode on right rear burner electode screw stuck needs whole orfice holder. Unit also has F8E1 error found blower spinning low RPM ordered LP orfices holder board and blower call whenarts come in.; ordrng 1 W11428599 (Converion kit) and 1 W11333309 (Orfice holder) and 1 W11248652 (Blower) and 1 W11356259 (Powermax board)
Near Cibolo, TX 78108
Shawn W.
Job Details: 03/04/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 The temperatures were at 51 in RC and very high in the deli section. I noticed that the evaporator had a huge block of ice causing the deli drawers to not close completely allowing air in and therefore more ice. I replaced all the needed parts. I defrosted the ice build up with my steamer and blow dryer. I assembled the unit. I put it on short defrost. Asked our customer to check temperatures in about 24 hours