Near Bulverde, TX 78163
Jim G.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG Replaced auger motor and main board per Samsung Technical Support instruction. Issue was resolved. I believe the issue was actually relegated to the control board.
Near Cibolo, TX 78108
S. L.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Found compressor and fans stop when doors are closed called tech line spoke to Chris 7729087885 was advised Jazz board bad went to parts house got new Jazz board replaced all operations normal.; pckd up 1 WPW10503278 (refer elect cont brd)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/22/2020
MICROWAVE OVEN JENN-AIR JMW2430IL02 "Replaced control panel assembly on oven powered unit on error code F2E1 spoke to techline, techline stated to order an additional control panel assembly and communications harness. SR7729089073 ; ordrng 1 W11196776 (CONTROL PANEL ASSEMBLY ) and 1 W11218145 (HARNESS COMMUNICATION )"
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KBSN608ESS00 Swapped out inverter board to resolve cooling issues. Compressor powered on and unit is functional at this time. Collected parts and labor.
Near Schertz, TX 78154
S. L.
Job Details: 10/22/2020
DRYER MAYTAG MGD6230HW0 "Removed all 4 damaged leveled feet, installed new leveled unit tested all operations normal."
Near San Antonio, TX 78250
Richard G.
Job Details: 10/22/2020
WASHER MAYTAG MVWC565FW1 "Customer complaint is that after about 5 washes, the unit started doing the same thing (not finishing cycle). Customer had a recording of the drain pump running continuously, and says she could not get the unit to stop after holding down the start/pause button, she had to unplug the unit. Plugged unit in and entered diagnostics. Found error codes F8E1 no fill/long fill, F3E1 pressure system fault, F1E1 main control fault, F9E1 long drain. Called techline and spoke with Bruce says to check if pressure hose has anything clogged or any air leaks and to check the pressure dome. If this checks good, replace the pressure hose, control and drain pump. Checked pressure hose, all good, no kinks air leaks, or clogged. Ordering drain pump, pressure hose, and control.; ordrng 1 W10876600 (drain pump) and 1 W11162438 (cntrl-elec) and 1 WP353244 (pressure switch hose)"
Near San Antonio, TX 78253
Justin
Job Details: 10/22/2020
DISHWASHER KITCHENAID KDTM354DSS5 Control board and control panel have been replaced. Tested to complete.
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Found that the temperature in the fresh food section are at 60 degrees F and the freezer at 5 degrees F. Our customer is experiencing a sound that sounds like a high hertz failing evaporator fan. Found both the fresh food and freezer sections temperatures set way to low. I change it back to manufacturers recommended. This is likely our customer making adjustments based on their temperatures going up. I found that the RC evaporator was extremely frozen up on both the outside and inside, I defrosted ice build up. Found that the thermistor connected to the evaporator fan was bad. Replaced evaporator fan. Unit is fully operational. Called SG to validate."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Thawed out refrigerator section and evaporator. Replaced evap motor with harness, tested to complete. Unit is good to go."
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Replaced starter but did not correct issue appears to be a restriction or possibly a faulty compressor. ; ordrng 1 W11407409 (EVAPORATOR ASSEMBLY)
Near Bulverde, TX 78163
Jim G.
Job Details: 10/22/2020
RANGE JENN-AIR JDRP548WP03 Replaced lp kit. Issue resolved.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer stated that the issue is the unit does not make adequate amounts of ice. Also there is a weird noise when the unit is making ice. Observed the issue to be a faulty water inlet valve. Ordering new valve to resolve issue.; ordrng 1 W11043013 (valve)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Unit not cooling. Found EVAP completely frozen over. Ran diagnostics testing to check unit. Heater is functioning. Finding cause to be control, thermistor, and EVAP harness. Ordering all parts to resolve the issue. Some parts on b/o; ordrng 1 W11103760 (EVAP HARNESS) and 1 W11282569 (CONTROL) and 1 WPW10383615 (THERMISTOR)"
Near Helotes, TX 78023
Tommy B.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that the issue is the unit leaks rinse aid from the dispenser. Swapped out with a new dispenser to resolve leaking issues. Unit is testing good at this time. Verified warrantee with AE.
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/22/2020
ICEMAKER (STANDA KITCHENAID KUID308HPS00 "Replaced both pumps. Tested unit. The recirculation pump is now working as well as the water level sensor. I called Trade Partners on behalf of our customer because I discerned that they never received a water filter with their new unit. I spoke with Debra. Unfortunately, the part F2WC9I1 is not an order able part SR#7628967051. I called our customer back and provided them the SR number and asked them to call Whirlpool."
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
RANGE JENN-AIR JGRP436HL00 "Customer stated unit oven will sometimes work and sometimes it won’t. Upon initial testing found when attempting to start unit would just beep 3 times but wouldn’t start. Entered diagnostics to check for error codes, none found. When exiting diagnostics, tested unit again and worked every time. Ordering user interface to resolve the issue of intermittent starting. Part on b/o. ; ordrng 1 W11356247 (USER INTERFACE )"
Near San Antonio, TX 78217
S. L.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Found service pointer W11033419D checked unit found no defrost in RC checked pointer found bad evaporator cover and wrong software version needs new control and evaporator quoted parts labor service fee and tax.; ordrng 1 W11389713 (CONTROL)
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Complaint is unit not cooling. Unit stuck in showroom mode when I arrived. Exited showroom. Compressor and fans turning on. Ran test 4. Good frost pattern on fresh food evap and freezer evap. All fans running. All thermistors pass. Unit is starting to cool. Advised customer to monitor unit. Job complete.
Near San Antonio, TX 78250
Richard G.
Job Details: 10/22/2020
REFRIGERATOR MAYTAG MFI2570FEW01 Replaced led module. Tested to complete. Unit is good to go.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
WASHER ROPER RTW4516FW "Issue is that washer lid would not lock. Replaced lid lock assembly, unit tested good."
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/22/2020
DISHWASHER KITCHENAID KDPM804KB The tub was dented. Part is defective. Customer does not any dents in tub please. Seeing part back and reordering part. Please contact when tub is available for install. ; O-emld tckt
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Track is damaged. ; ordrng 1 WP3385089 (track) and 1 WP8565925 (stop (NON REMOVABLE)) and 1 WPW10508950 (stop)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
WASHER MAYTAG MVW6230HW "Customer complaint is noisy operation. Ran through diagnostics, everything sounds okay. Issue is that Maytag uses a different motor than previous years so operation is louder than previous years. No error codes found either. Unit tested good."
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/22/2020
WASHER WHIRLPOOL MVWB855DC3 Replaced valve and collected service fee. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78247
S. L.
Job Details: 10/22/2020
WASHER MAYTAG MVWC400XW Found F9 E1 error code checked functions found bad drain pump call when pump comes in.; O-emld tckt
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Swapped out gasket to resolve door closing issues. Unit is testing good now with no further issues at this time.
Near Ingram, TX 78025
Colton B.
Job Details: 10/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 Replaced all parts for door lock and temperature issues. Unit tested good.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Issue is that food was freezing in refrigerator. Finding issue to be that the freezer was too cold. Raising temperature in freezer a few degrees to resolve issue. Also using the pantry temperature slider to raise temperature as well. Dampner seemed to be operational. Unit is testing good at the moment, customer will call if issue returns."
Near San Antonio, TX 78207
Jesus C.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW4816FW2 Tested unit. Not spinning. Found belt slipped off pulley. Reinstalled belt. No further issues. Tested to complete.
Near Hill Country Village, TX 78232
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked temperatures and the are good in both the FC and RC. I tightened the RC handle and it is functional now. The ice maker will need to be replaced. I did not order part because there is a note that a part has already been ordered.; O-emld tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Last trip found faulty control due to not allowing unit to defrost properly. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/22/2020
DRYER MAYTAG MEDB835DW1 "Customer stated not getting hot enough and not getting wrinkles out. Verified proper voltage. Getting proper voltage. Unit is heating but not adequately unless heat turned way up. Issue lies in controls. Issue evident to be caused by a big power surge. Spoke with the electrician customer had here, he stated there is evidence of a massive power surge in the remainder of the home. Ordering controls to resolve the issue.; rqstng P&A on 1 W10827974 (ELECTRONIC CONTROL ) and 1 W11026442 (CONSOLE )"
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
WALLOVEN WHIRLPOOL WOD93EC0AS05 "Both ovens not heating, unit out of warranty. Tj is assisting, showing bad L2 coming from house supply. SR7729089620"
Near San Antonio, TX 78233
S. L.
Job Details: 10/22/2020
DRYER AMANA NED4655EW1 Tested unit found timer malfunctioning needs new timer rescheduling Friday.; ordrng 1 W10857612 (timer)
Near San Antonio, TX 78251
Justin
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Found the auger motor not connected all the way behind UI, secured and tested to complete."
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DW0 Customer stated unit has noisy operation. Tested unit to find the issue is the gearcase making a grinding noise. Ordering gear case to resolve the issue. Part on b/o. ; ordrng 1 W11455453 (GEARCASE)
Near San Antonio, TX 78260
Jim G.
Job Details: 10/22/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS Replaced cooktop. Issue resolved.
Near San Antonio, TX 78232
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found that the freezer light is out and that the 5 on the top are flickering. This unit will need the module already ordered but will probably need a new control board as well as the 3 light harness. Parts ordered.; ordrng 1 W11224256 (cntrl-elec) and 1 W11239944 (module)
Near , TX 78261
Shawn W.
Job Details: 10/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Our customer was not available. The builder rep had to let me in. I spoke with our customer through the RING security intercom to finally talk with her about her concerns. She asked me to call her because she could not hear me well through the RING intercom. I called our customer and got voicemail. I left her a message to explain that the clock will not stay constant if it is not hooked up to WiFi because it will search for updates. I explained to her that she does not have to set it up for WiFi but that she will continue to have the clock be slowed down. I was able to get contact with Steve, the builder rep and he let me into the property. Because no one was there and I had to trip the circuit breaker and still gain access to the house I had to leave the door not fully closed because it looks like an automatic lock. The customers dog got out. I called to him but he ran away. I ran the unit through diagnostics and found no errors. Component act
Near San Antonio, TX 78253
Justin
Job Details: 10/22/2020
RANGE WHIRLPOOL WFG550S0HZ1 Need to replace burner head and cap burner for front right. ; ordrng 1 W10881749 (cap-burner) and 1 WPW10515455 (burnr-head)
Near Center Point, TX 78010
Colton B.
Job Details: 10/22/2020
WASHER MAYTAG MVWC465HW1 "Issue is that washer will not advance cycle.Finding F8E1 error code. Found little to no water pressure coming from the wall. Informed customer of situation, they will try to find a way to get more pressure. Unit tested good aside from water issue. Collected SC."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFC150M0JB0 "Customer complaint is that the unit came damaged. Glass is already on order, also need handle/vent assembly and door trim.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 W11039085 (HANDLE/VENT ASSEMBLY)"
Near San Antonio, TX 78254
Richard G.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Customer complaint is that heat is escaping from the oven and causing the cabinets next to the oven to get really hot. Heat is also melting the knobs on the stove. Verified issue. Oven door is not closing properly, found issue to be with hinges. Ordering hinges, also need knobs. Unit has 5 knobs, ordering additional knob.; ordrng 1 W11159630 (knob) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
Near San Antonio, TX 78232
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Found that the unit was not leveled correctly by the installers and the freezer seal needed to be heat treated. I leveled the unit so the doors close as they were designed now. Unit is now fully operational. Advised our customer to leave freezer door closed for at least 5 hours and ideally 24 hours for gasket to cure to the cabinet.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW5105HW Installed new UI. No further issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "No issues found, all issues were normal operations. Need to replace left side door still. ; O-emld tckt"
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DW4 "Called CXC to try and get a concession on parts. Spoke with Delaney. She state unit to far out of warranty and couldn’t issue a concession. Unit not powering on Managed to check for errors, found F6e2 communication error. Unit would need a new console to resolve the issue. Quoted for all costs, customer declined repair due to cost of repair. collected Sc."
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
DRYER MAYTAG MEDX655DW "All tested good, unit working as designed."
Near Pleasanton, TX 78064
S. L.
Job Details: 10/22/2020
COMPACTOR KITCHENAID KTTS505ESS0 Removed unit replaced motor and gear. Replaced directional switch tested all operations normal.
Near San Antonio, TX 78248
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Found that the temperature is to high in the RC. It is fine in the FC. During diagnostics the RC thermistor was reading 69 F and the FC was reading 32 F which pretty high compared to my readings at 07 degrees F. However the evaporator thermistor for RC was reading 32 F and the FC evaporator thermistor was reading 44F which is oddly high. According to Technical Service Pointer W11033419D KitchenAid, Jenn-Air and Whirlpool French Door Bottom Freezer Refrigerators with Indoor Ice. Ice Build up on Evaporator causing poor cooling and or No ice production. Release date March 2019 page 3 service test 128, the current control board is 6.0.0 and it should be 7.0.0 or higher to fix a known problem. This will need to be replaced with the new update control board W11332011. It was obvious that the evaporator was iced over and I began disassembly of the refrigerator compartment as week as defrosting with my blow dryer. Once I gained access to the RC evaporato
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/22/2020
DRYER MAYTAG MEDX655DW1 Tested dryer. No airflow. Found blower wheel was loose. Secured blower wheel. Good airflow. No further issues. Tested to complete.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/22/2020
RANGE WHIRLPOOL WEE745H0FS2 Checked range found knob broken just rotating ordering knob to resolve issue. ; ordrng 1 W10850027 (knob)
Near San Antonio, TX 78253
Justin
Job Details: 10/22/2020
WASHER MAYTAG MHW5630HC0 "Robert is assisting, techline asking us to refer customer to customer support. With all the repairs that have been done issue still not fixed. 7729093183Tub and shock ABSR would need to be replaced."
Near Castroville, TX 78009
Richard G.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer complaint is that the door is still not closing properly. Found door to be warped. Ordering door and mullion.; ordrng 1 W11307204 (dor-fip) and 1 WP12722815AP (rail-mulln)
Near Castroville, TX 78009
Justin
Job Details: 10/22/2020
VENT HOOD WHIRLPOOL WVU17UC0JS "Found motor fan damaged, need to re order and reschedule. ; ordrng 1 WPW10395033 (motor-fan)"
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFE320M0ES2 Replaced infinite switch due to customer stating switch moved on its own after replacement no movement detected unit is working as designed. Job complete.
Near San Antonio, TX 78217
Jim G.
Job Details: 10/22/2020
FREEZER WHIRLPOOL WZF79R20DW03 It took some time to figure out what the issue was. The unit has over temp warning. I contacted techline SR# 7729097205 and according to them the issue was a sealed system issue. I identified a restriction at the evaporator and was able to correct by adjusting a kink in the capillary tube. Afterwards I was able to verify a properly frost pattern at the evaporator. Initially I had replaced the control board with minimal effect. The restriction issue was likely an issue since it was produced. Customer is upset by all of the issues they have had with this freezer. Advised to contact WP given the poor experience.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW8040DW "Called customer advised of time of arrival, asked customer if they were aware of SC fee customer stated no does not want to continue service. Job complete."
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 10/22/2020
MW-HOOD COMBO KITCHENAID KMHC319EBL3 "Checked microwave hood combo found inlet inside microwave burnt , air duct with burn marks,ordering inlet cover air duct to resolve burn marks, ordering control board due to unit not powering on.; ordrng 1 W10478239 (panel) and 1 W10533498 (covr-inlet) and 1 W10758887 (duct-air) and 1 W10881554 (cntrl-elec) and 1 W11087316 (transformr)"
Near San Antonio, TX 78228
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Last trip found defrosting issue and leak in freezer door. Replaced control and EVAP harness to resolve the defrosting issue. Replaced door and nameplate to resolve door leaking issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78228
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Last trip found defrosting issue and leak in freezer door. Replaced control and EVAP harness to resolve the defrosting issue. Replaced door and nameplate to resolve door leaking issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78233
S. L.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KRFC300ESS01 "Issue with frost on bottom of FC liner at door is better but still present called tech line spoke to Bruce SR 7729099949 found door had already been adjusted checked mullion heater this was good no obvious leaks in seals he had me turn on mullion heater 100% of the time he told me to order new FC door request otl.; rqstng P&A on 1 12977880SQ (dor-fip ss), states that autho needed"
Near Boerne, TX 78015
Tommy B.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer stated that the unit intermittently functions. Flip the circuit breaker to make sure that it’s not a circuit breaker issue. 120 V going to the unit from the home. Found issue to be the control, part already ordered and customer will be rescheduled once it is checked in.; saved tckt"
Near Helotes, TX 78023
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Called tech line spoke to Kathy. SR7729098766
Near Boerne, TX 78015
Tommy B.
Job Details: 10/22/2020
ICEMAKER (STANDA KITCHEN AID KUIO18NNVS2 "Swapped out the recirculation pump, however the unit is installed in such a way that it cannot be removed to complete the rest of the repairs. Spoke to the customer about having it removed so that we make complete repairs.; saved tckt"
Near Helotes, TX 78023
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KRFC302ESS02 Called tech line spoke to Austin. SR7729099352
Near San Antonio, TX 78240
Richard G.
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW95HEDC0 Replaced tub. Ran unit through calibration and automatic test. Tested to complete. Unit is good to go.
Near Comfort, TX 78013
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF57R18DM00 Customer stated that the issue is the unit system cooling. Found issue to be caused by faulty control. No amp draw but the unit is getting 120 V. No fan function but the lights are on. Quoted for control and for start device. Collected priority service call. ; ordrng 1 W10591671 (start-dev) and 1 W11382530 (CONTROL)
Near San Antonio, TX 78230
Richard G.
Job Details: 10/22/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS03 Replaced appliance manager. Tested to complete. Unit is good to go.
Near San Antonio, TX 78232
Jim G.
Job Details: 10/22/2020
RANGE JENNAIR JES9900BAS Replaced right from burner and knobs. Switch was not needed. Also discovered a faulty right front infinite switch and harness. Will return to replace. Collected payment upfront. ; ordrng 1 5171P549-60 (harness- s) and 98 74011596 (switch-inf)s
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 10/22/2020
WASHER AMANA NTW4516FW3 Checked washer found gearcase making loud grinding noise in spin ordering gear case to resolve issue.; ordrng 1 W10870910 (gearcase)
Near , TX 78015
Colton B.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Issue is little to no ice production. On further inspection found fill tube to be frozen up. Defrosted fill tube and tried to fill icemaker, still very little fill. Ordering new valve to resolve issue. ; ordrng 1 W11043013 (valve)"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Checked refrigerator no liquids freezer checked refrigerator compartment thermistor found reading from thermistor bad ordering thermistor to resolve issue. SR7728665380; ordrng 1 W10452402 (thermistor)
Near Boerne, TX 78006
Colton B.
Job Details: 10/22/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 Unit still not making ice. Called techline (SR 7726005989)who wanted me to replace the UI. Ordering part and returning on Friday.; ordrng 1 W11086558 (panel-ui)
Near Boerne, TX 78006
Tommy B.
Job Details: 10/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Swapped out user interface to resolve functioning issues and unit is testing good now with no further issues at this time.
Near Castroville, TX 78009
Justin
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer only using 1 hour wash and heat dry. Heater working, adjusted rinse aide to max release. Will instruct customer to try running a normal cycle with Sani and high temp wash selected."
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced deli drawer light and now all lights in the circuit are working as designed. Unit fully operational.
Near San Antonio, TX 78254
Justin
Job Details: 10/22/2020
RANGE WHIRLPOOL WFG320M0BS3 "Unit heating just fine, adjusted to the calibration back to 0, was set to -20."
Near San Antonio, TX 78258
Jim G.
Job Details: 10/22/2020
WASHER LG WM2501HWA Customer has declined repair given the multiple trips. Asking for parts refund if possible on control board which I am returning.
Near San Antonio, TX 78232
Shawn W.
Job Details: 10/22/2020
ICEMAKER (STANDA WHIRLPOOL KUIC18NNTS1 "I replaced the wiring harness, recirculation pump and the drain pump. Unit is now fully operational. There was a a plumbing issue. Our customer has a plumber coming out to repair it and will run the unit and give us a call if any further issues. Our customer provide his own parts."
Near San Antonio, TX 78253
Justin
Job Details: 10/22/2020
WASHER MAYTAG MVWX655DW2 "Unit has a bad water inlet valve, will need valve for repair. Hot water port not opening up. ; ordrng 1 W11127357 (housing)"
Near San Antonio, TX 78229
Richard G.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer complaint is that the unit is frosting in the freezer section. Verified issue, unit is not sealing properly on the left hand side due to rails and brackets being defective. Ordering rails and brackets.; ordrng 2 W11265130 (slide)s and 1 WPW10284682 (bracket) and 1 WPW10284683 (bracket)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/22/2020
WASHER SAMSUNG WF42H5200APA2 Issue is a UE error code meaning an unbalanced load. When I spin the tub by hand I hear what sounds like a marble rolling in he tub. This indicates a blown bearing to me. Ordering tub and suspension. ; rqstng P&A on 4 DC66-00470B (SHOCK ABSORBER)s and 1 DC97-17037E (TUB)
Near San Antonio, TX 78222
Jesus C.
Job Details: 10/22/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Found diode burnt out. Replaced diode. Unit is heating. No further issues. Tested to complete.
Near San Antonio, TX 78244
S. L.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Unit has authorization number parts and labor found ice door stuck open removed Ui needs new ice door assembly rescheduling Monday.; ordrng 1 WPW10353552 (separator)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/22/2020
DRYER WHIRLPOOL WED8500DW4 "Customer issue is no power to washer. Reset unit, makes no difference. Found F2E1/F6E2 error codes in diagnostics. Connections checked good. Ordering new control and overlay to resolve issue, scheduling for Monday. ; schdld next appmnt for 10/26 MON !"
Near Schertz, TX 78154
Shawn W.
Job Details: 10/22/2020
WASHER MAYTAG MVWB765FW4 "Our customer was experiencing a rattling sound during spin. Found two coins lodged between the impeller and the tub and one underneath the impeller. Pictures included. Ran service test mode at low, medium and high, as well as both agitate loads. The sound has gone away. noticed that the washer is not balanced correctly by the installer. This has been fixed as well. Unit is fully operational. No fault codes. Ran calibration."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/22/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA "Customer complaint is no drain and a leak. Pulled unit out to check the connections on drain pump, those were good. Ran unit for 30 minutes, watched unit drain and produce ice as intended. Everything is looking good at this moment. Customer will call if issues persist."
Near Cibolo, TX 78108
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found that the electrical outlets in the house are fine. I located a shorted wire at the control board. Repaired short. Called SG and Rich at Tech Line to help the process. Used a zip tie WPW10339879 to secure wiring harness in back compartment. Unit is fully operational now.; used 1 WPW10339879 (ZIP TIE) from stock
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/22/2020
RANGE KITCHENAID KSGG700ESS1 Error codes F8E0. F3E0. F1E1. Found bad control will need to replace.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/22/2020
RANGE KITCHENAID KFDC558JSS00 Installed a UI control and found that the new part also had the same issue. I contacted techline and spoke to Robert SR# 7729102070 who recommended a ferrite shielding kit to counteract the electrical interference.Kit # W10493889; ordrng 1 W10493889 (FERRIS KIT SHIELDING )
Near San Antonio, TX 78222
Jesus C.
Job Details: 10/22/2020
DRYER MAYTAG MEDC465HW0 Tested dryer. Found element bad. Replaced element. No further issues. Tested to complete.
Near San Antonio, TX 78251
Justin
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL ED5FHAXSQ00 "Checked dispenser without filter working good, already replaced filter twice now. Filter housing needs to be replaced. Customer is calling in to schedule appointment once she checks work. Service call was paid within the past 3 months ; ordrng 1 WPW10121138 (housing)"
Near San Antonio, TX 78222
Jesus C.
Job Details: 10/22/2020
DRYER WHIRLPOOL WED4815EW1 Tested dryer. Poor airflow. Found blower wheel loose. Tightened blower wheel. Good airflow. No further issues during testing. Job complete.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DS03 "Issue is an F2E1 error code. Need to replace console but it is on back order, not rescheduling. Told customer we’d call when it comes in. ; schdld next appmnt for 10/28 WED !"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/22/2020
WASHER AMANA NTW4605EW0 Replaced suspension on washer tested washer no issues. Unit is working as designed. Job complete.
Near San Antonio, TX 78254
Justin
Job Details: 10/22/2020
WASHER MAYTAG MVWC415EW1 "Customer showed me a video of the noise, sounds like it could be the motor or gear case. Tested low and high spin, wasn’t able to create noise. With the weight of clothes pushing down on basket, fault is likely coming from gearcase. Customer does not want to go forward with repair."
Near San Antonio, TX 78258
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KSSC42QMS01 "Called tech line spoke to Ed. SR7729105280 Inspection of the icemaker revealed that the heating element was corroded and the icemaker need to be replaced. Ran voltage check with tech line and upon removing the receiver board to the icemaker, discovered that it was burned out and shorted. Ordering board to resolve issue.; ordrng 1 W10757851 (optic bd set ref)"
Near San Antonio, TX 78238
Richard G.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFC150M0JB0 Replaced receptacle. Tested to complete. Unit is good to go.
Near La Vernia, TX 78121
S. L.
Job Details: 10/22/2020
WASHER MAYTAG MHW8200FW0 Found scrapping between inner basket in outer tub inspected found abrasion on outer tub cause of warped inner basket went through SB web found warranty is 5 years on inner basket and tub. Parts only. From the shaking cause by not round basket need to get suspension changed customer is responsible for this. Quoted 2 man labor suspension and service fee customer declined service fee good for 90 days.; rqstng P&A on 1 W10901175 (tub-outer) and 4 W11415987 (SHOCK)s