Tested unit. UB error. Called tech line. Will replace dampeners. ; ordrng 4 DC97-18610A (Damper)s

Our customer is having two problems. The turntable is not turning and the microwave is not heating. I verified this problem. I entered diagnostics and retrieved error code F6E1. COOK oven OVER TEMPERATURE. I cleared the error code and ran the microwave again. It stopped at about 15 seconds and displayed error code F1E5 CHECK MICROWAVE INVERTER. And displayed replace micro invertor. Adrian. Change magnetron, turntable and Invertor . See if antenna burner off magnetron welded on then the wave guide is bad bulls eye with dimple in middle discoloration all, microwave appliance manager. This damage to the wave guide would make it unrepairable SR# 7732959433.

Chipping in oven liner. Call tech line. Blue paint. Pn W10791627; ordrng 1 W10791627 (Paint)

Our customer had one incident in which the washer walked forward when washing two large sheets. I checked the balancing and it was balanced pretty well by the installers but was slightly off. I corrected this and ran load size calibration. No errors in diagnostics and I inspected the shocks and shifter. All are sound. Unit is spinning and agitating as designed in manual test mode. This unit is fully operational now. Customer install and instruct.

Replace door interlocks found issue to be faulty door in their logs also need to replace transformer and make magnetron ordering other parts just in case customer would like to have a a.m. appointment on next Monday.; ordrng 1 W11252186 (interlock top) and 1 W11252187 (interlock bottom) and 3 W10138793 (fuse)s and 1 W10269232 (thermostat)

Upon arrival found the internal harness on the door is broken or faulty causing the inlet tube to freeze and overfill the ice maker. Called to get authorization for cost of repair. Spoke with Tyesha and received #w11m0s0xpl1 for authorization. Ordering door but it is OOS ; ordrng 1 LW11202404 (dor-fip)

Customer reported ice maker not producing ice. After inspection found that ice maker would harvest but would not fill. More than likely bad water valve. Ordering water valve and ice maker just in case. Will return when parts are available to repair. ; ordrng 1 W11546685 (Water valve) and 1 W11546935 (Ice maker assembly)

Customer stated that oven was not working right. Found issue to be faulty council board got error code F6C0. Waiting for Consol to come in no ETA; O-emld tckt

Customer stated that washer is making a weird noise during agitation. Found issue to be faulty drive assembly replace drive assembly tested and everything working as designed.

Went to replace gas valve manifold assembly and assembly didnt have any valves on it need to order valves. Also need help or to re-install cooktop. Set appointment for tomorrow February 15 for helper to reinstall cooktop.; ordrng 1 Y04100184 (valve- gas)

Several relays seem to be malfunctioning in test mode convection fan shows off but it is on constantly even when out of test mode light appears to be on constantly 10 UI to control air codes on the unit ordering UI and the control to resolve issue going forward with the rest of the part orders just in case, Oven not lighting up whatsoever brother at night and up whatsoever due to the condition of the control must repair control to ensure relays working correctly Parts show available Vender parts team to reach out when available; ordrng 1 W11339753 (Ui)

Customer describes issue with vibrating Oling washing bulky items like Powells or blankets found no air codes on the unit ran a calibration on the unit and went over how to load blankets and bulky items customer to attempt to use unit after instruction and if they continue to have issues we will return with Karen which is ordered the suspension

Went to replace oven consul and found part to be wrong consul for that oven. Found right consul part for oven ordering it part is out of stock customer is going to call to see if Whirlpool can send it directly to them quicker.; ordrng 1 W11256305 (Sliding rack) and 1 W11236888 (console)

Customer stated unit making a knocking noise. Rediagosed unit to find us to be apgearcase and slider. Although knocking noise got quieter on a dime was removed from between agitator and tub. Knocking still slightly present while unit empty. Got under unit to find evidence of bearing failure. Unit would need need a gearcase and slider to fully resolve the issue. 1 W11393684 (Gear case) and 1 W10734521 (Slider)

Customer stated unit showing f3e1 and not finishing cycle. Checked errors, verified f3e1 water system error and also found f5e4 door not opened between cycles as well as f8e1 low flow. Cleared errors and ran diagnostics testing. To check unit. Unit had sufficient water flow and ran through entire diagnostics testing with no issues. Did notice an abundance of soap in unit this can cause the issue customer reported. During further testing confirmed the the pressure switch to be at fault for the f3e1 error code, which is caused by the abundance of soap found. Replaced pressure switch to resolve the issue. Unit testing good now. No further issues at this point.

Tested unit. Found fuse bad. Replaced fuse. Unit powered on. Started to heat and unit shut off. Will need to replace magnetron and fuse. ; schdld next appmnt for 2/18 FRI !

Replaced valve and still not creating flame. Cleaned burner head and same. Ordering burner orifice and keeping burner head on order. ; ordrng 1 WP98017349 (Tuner orifice)

Tested unit. Found blower not working. Found harness damaged to blower. Repaired wiring. No further issues. Job complete.

Upon arrival customer tossed a wet towel in unit and we ran a heavy duty cycle and started making a vibration/humming noise toward the end of the cycle. Replaced the drive assembly, and blower wheel. Ran in quick dry after parts were replaced, unit ran fine. No further issues at this point

Model Number: KDPM604KPS0 Serial Number: FA5101396 DOP: 01/26/2022. Our customer had a leak problem and that has been fixed. They also had a problem with the top dish rack track wheel falling off track. I removed the rack wheel from the track and reset it. It is now functioning as designed. I had our customer use it to their satisfaction. I went over rinse aid and care and use. This dishwasher is now fully operational. Customer install and instruct.

Customer complaint of front two range elements not working. Arrived to find range top main harness burned up and front-right element with no continuity. Verified proper voltage at wall receptacle and terminal block is correctly wired. Burner switches are in good shape. Applied black electrical tape to loose wire on front-left burner. Bake and broil elements functioning as designed and no signs of surge, overload, or shorts on control. Ordering front right element (5304516160) and range main top wire harness (5304516152) to resolve issues. Both parts show in-stock. Scheduled follow-up for 2/21/22 am. ; ordrng 1 5304516160 (Burner element Front-right) and 1 5304516152 (Range main top wire harness)

Customer stated that unit not heating properly and had door lock error pop up after self clean. Confirmed door lock error (f5e1) and found f9e0 miss wire error. With errors and issues found unit needs ui console, main control and door latch. Ordering all parts to resolve the issues ; rqstng P&A on 1 W10864141 (Console)

Customer stated door gasket fell out. Replaced gasket to resolve the issue. Unit testing good now. No further issues at this point.

Customer stated unit freezer lights not functioning. Found faulty module. Replaced module to resolve the issue. Unit testing good now. No further issues at this point.

Unit showing f8e0 low fan speed and turning on randomly. Confirmed error codes. Per service pointer, ui console causing fan speed error. Ui console. also causing other issues with unit.

Customer stated unit rc freezing items, and fc had defrosted and refrozen to have ice forming around the entire freezer cavity. Found freezer issue to be an ice pack had slipped in the way of the rail/door impeding the door from shutting properly, this allowed warm humid air into the freezer compartment. Removed ice pack to resolve the issue, door now closing properly. Found issue in rc to be damper allowing air in even though it is closed. Replaced damper control to resolve the issue with refrigerator compartment. Unit testing good now. No further issues at this point.

Customer complaint is that the unit is showing F8E6 and F8E1. When trying to use the app to put detergent into the unit, it does nothing. Also, unit gives F8E1 long fill but the tip fills completely with water. Ordering controls, dispenser, and valve to repair issues.; ordrng 1 W11220230 (Valves) and 1 W11178145 (Sensor) and 1 W11413407 (Dispenser) and 1 W11569112 (Dispenser switch) and 1 W11413337 (Console)

Replaced heater assembly. Tested heater. No further issues at this point

The appliance isnt powering on, checked volts, its good at both the outlet and the appliance. I removed the back panel, the fuse is bad, it was good when I checked it on the previous trip. Installed fuse from TS, plugged the appliance in and turned the appliances on, the appliance is heating and working normal ; used 1 WP3392519 (Fuse) from stock

The bottom of the freezer had a sheet of ice, the evaporator isnt fresh over, it looks like it not draining when the appliances goes into defrost. Removed the back cover and removed the drain tube, ran water throughout it, no obstruction. I saw the drain hole at the evaporator was obstructed from ice, used a steamer to solve the issue, water is draining properly, the appliance is working normal

Installed the latch, its locking and unlocking properly. Set it to drain and spin the drain pump isnt activating, installed the harness, plugged the appliance in, put it on drain and spin, the drain pump came on, then shut off, canceled the cycle and all the water drained out, ran a quick wash diagnostics test, completed with no issues or error codes but then the drain pump came on and wouldnt shut off, it F9E1 long drain error code it finally shut off I Called and spoke with Andrew SR7732963331, he said there is an obstruction or a kink in the pressure, I told him it was a new harness/pressure hose, I confirm it didnt. He said that it is a water level issue and said there has to be something with the pressures hose, said to order and replace it and he let me go. I pushed fishing line through the dome, no obstruction took the old pressure hose and put it on there, same issue. I went ahead and ordered the control, pump and lower harness again and reschedule the customer. Gave customer service number to the customer ; ordrng 1 W11183910 (Lower harness) and 1 W11396717 (Pump) and 1 W11481108 (Control)

The customer said it makes a screeching noise on the spin cycle. I tested the high speed spin cycle, it does have a screeching noise when it changes speeds. I removed the shield underneath, signs of the belt slipping, ordered the belt and rescheduled the customer ; ordrng 1 W10808317 (Belt)

Installed ignitor, it didnt solve the issue. I looked at the regulator, the flap was broken off which is probably in the closed positions not allowing any gas to the burner. Ordered the regulator and the valve just in case, rescheduled the customer ; ordrng 1 W11346659 (Regulator) and 1 WP98014893 (Valve)

Inspected unit, found installers did not install unit correctly. This was causing issues with door closing on unit, made adjustments and the issue has been resolved.

Installed new compressor, vacuumed line and charge unit with 5.25 oz of refrigerant. Unit is holding optimal pressures and no more noise can he heard. Issue resolved.

Customer complaint of loud grinding noise during operation. Inspection of unit shows air code for water temperature failure that is due to hoses being in the wrong positions. Calibrated unit ran verification cycle unable to duplicate any noise out of the ordinary. I did advise customer if she continues to go ahead and call back and we would escalate the call to tech line.

Inspected unit, top of dryer has rust spots forming. Appears that spots are forming underneath enamel eventually showing up on surface. Also front panel is displaying the same issue. Both will need to be replaced to resolve.; ordrng 1 W10664697 (panel)

Inspected unit, found issue to be drain cap on disposal not removed. Removed obstruction and issue has been resolved.

No longer having rail stopper issues. Unit is working properly. Job complete.

Replace the ice bin tested unit good to go

Brand: Kenmore. Actual Serial Number: M24916509 our customer is having a problem with the unit heating on moisture sensing as well as Time Dry. But there are other times it does not. According to them the time is working and it does go through the cycle and turns off. I checked the outlet and this 4 prong outlet. We have 243 VAC from L1 wrt N. 121 VAC from L1 wrt G. 121 VAC from L2 wrt G and 121 L1 wrt N and L2 wrt N. I did however need to dig for 120 VAC from L1 wrt G. We could have a deteriorating outlet. I plugged in the dryer and the heating. If unit is working. Picture included. I performed a wiggle test and found that the heating circuit failed left and right due to improper contact of the power cord with the likely deteriorating outlet. I do however believe the outlet is sound and not affecting the problem. I was unable to secure any service manuals or wiring diagrams before my visit. Because of the intermittent occurrence which I was able to replicate it is hard to be definitive. We likely have a failing switch Ill need to to study the diagram and look to jump some switches. There are a lot in this configuration. There is no Tech Support for the Kenmore Dryer. No input from Appliantogy. I conducted some research on this rare problem and as I had explained to our customer We likely have a failing switch. We could have an intermittent failure of the motor heat switch, a failure of the timer, there could be a short in the wiring harness, temperature switch, or most likely the cycling thermostat. This can test soundly through a continuity test but not shut off or shut down at the specification temperatures. This is a switch in the load that is failing. The switch will shutoff between 120 to 160 F. Ill secure an electric griddle to test the switch inside the cycling thermostat. I will refer to the set temperature on the specific thermostat and set the temperature to 20 degrees F above spec. If the switch turns off within 5% of that temperature. If the switch does not turn off within 5% or does not switch off at all we will know it is the switch in the cycling thermostat even though it has continuity. If that passes we will test and change all parts listed above as needed. All parts ordered. One OOS.; rqstng P&A on 1 279827 (Motor) and 1 WP3977767 (High limit thermostat) and 1 WP3387134 (Dryer operating thermostadt) and 1 WPW10186032 (Timer) and 1 W10372185 (Main wiring harness) and 1 WP3405156 (Temperature switch)

I replaced the main control and tested as required from the service manual procedures. The F6 E1 F6E1 User Interface: No response from ACU Interface. I attempted to replace the UI sent to our customer. I found that the wrong UI was sent by Whirlpool. There was a model number discrepancy by one engineering code but it is the same one for both models. I have no idea currently what dishwasher this control is for. They sent the wrong part. I have reordered.part OOS. Ordering a door jumper as a contingency.; ordrng 1 W11414079 (UI Housing) and 1 W11084865 (Door Jumper)

Voltage going to drain pump but not functional.Confirmed drain pump needed for repair. Drain pump is currently on order. Emptied unit w shop vac to troubleshoot.; schdld next appmnt for 2/18 FRI AM

Customer says the unit is moving around like crazy. The suspension had been replaced by a different company a few months ago. Found oil residue on gear assy cover and what looks like a soapy residue on bottom of actual gear assy. Replaced inlet valve. Replaced lid lock assy but its defective. Stays locked even with a manual override in manual diagnostic test mode. ; ordrng 1 W11307244 (Latch assy) and 1 W11454372 (Gear case)

Replace parts as per last diagnosis confirmed diagnosis after replacing parts tested unit good to go

Replaced main wire harness tester unit everything working as designed.

Replaced faulty icemaker. Tightened door handle.

I verified a faulty latch mechanism. Scott SR# 7732948662 the new part was defective. Reordering and also getting a strike as a precaution. ; ordrng 1 W11316250 (Latch) and 1 W11316914 (Strike)

Found that the clutch assembly was destroyed unit was only agitating when was supposed to be in spin mode had a cam assembly on my truck that was from a previous repair in better condition in the one that was present so I placed it on the unit, unit is now usable but must proceed with a new cam assembly new belt returning with control in case that is the cause of the street determined that the gear case is in good condition the motor sounds good as well and spinning both of these parts independently. You get a slight squeak on motor start up due to the belt; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt), used 1 W10913953 (ACTUATOR) from stock

Washer constantly drips from valve found it should be faulty valve. Ordering part to resolve issue.; ordrng 1 W11038689 (valve)

Customer stated that when they use bake on the range it doesnt work found it should be bake electrode not working everything else is working ordering part. Part is PSP item.; ordrng 1 W11524031 (Bake igniter)

Customer stated that while she was not working properly county should be drain pump and door latch waiting for drain pump to come in and order door latch. ; ordrng 1 W11316250 (latch)

Last trip found faulty pressure switch, due to severely clogged drain pump. Replaced pressure switch and cleared out the clogging to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l.

Customer stated unit not heating properly. During testing found unit doesnt complete preheat and is roughly 50-100 degrees too cold. Verified both elements working, found issue to be faulty ui control. Ordering ui control to resolve the issue. WPW10312207 (Ui control)

Customer reported bad compressor. Customer stated repair man came yesterday and diagnosed bad compressor. Repair man installed new start device but compressor still did not kick on. Tried installing start device that customer had and compressor made a clicking noise but did not power on. Customer also stated that before compressor completely went out that compressor would be on but unit would not get any cold air. Looks like compressor is bad. Ordering compressor and evaporator assembly just in case. Also ordering start device as well so sealed system tech will have it on hand just in case the start device is an issue, which I doubt since the other repairman had installed new start device already.

Customer states unit gets too hot. Checked errors, found f1e0 replace oven ui. Verified issue to be ui. Scheduled for soonest availability. ; ordrng 1 WPW10312207 (Ui)

Customer stated unit cooled for about a week then stopped cooling again. Temps in the 70s in the unit. Checked idle pressures around 10psi on high low. Running pressure high side around 120 psi and low side around 0 psi. Ran test 4 while checking pressures, sub step 1 pressure equalized at 10 psi, sub step 2 pressures remain the same, sub step 3 high side went to 140 psi while low side dropped to minus 20 micron, sub step 4 high side pressure reduced to 120 psi and low side went to 0 psi, sub step 5 high side went to 130 psi and low side went to minus 10 microns. Contacted techline due to reoccurring issues. Spoke with Leon. Explained everything to him and gave pressure readings, stated pressure readings are not indicating an issue but there is clearly an issue since the compressor runs but no cooling action. Stated to flush the system with nitrogen and to replace compressor, drier and 3way valve altogether. Sr 7732949430 Per techline ordering parts needed to resolve the issue. Per sb web SS p&l under warranty. Scheduled for part availability ; ordrng 1 W10832994 (Compressor) and 1 W11580434 (3way valve)

Customer complaint is that the broil is no longer working after cleaning oven and the gasket on the door needs replacing. Also wants the door adjusted. Tested out fuse and broil element. All good. Found issue to be with the control. Ordering control and gasket.

I verified a diverter leak. I will replace the entire sump assembly. ; ordrng 1 W11416363 (Sump motor assembly)

Installed hose. No further issues during testing. Job complete.

Unit having defrost issues. Not a sealed system issue. Found heater not powering on. Found connector to heater is not fully inserted. Secured heater connector. No further issues. Job complete.

Our customer was having a intermittent no heat problem. I tested the heating circuit and it is working as designed. I checked the 240VAC outlet with my multimeter and the outlet has proper polarity, voltage and grounding. I plugged the unit in and ran the heat while moving the power cord and we had a consistent circuit engagement. I did notice that the dryer vent tubing being used is foil and has multiple unneeded turns. I advise about shortening this down and switching eventually to semi-rigid. This unit is fully functional and will function optimally with the venting shortened and a professional home dryer vent cleaning. Customer Install and Instruct.

Last tech installed damaged console. Replaced console for that reason. Unit testing good now. No further issues at this point. Per sb web unit was in warranty during initial dispatch.

Customer reported when in cleaning cycle unit would shut off at exactly 56 minutes and show the error code F0E7 which is load detected even when tub is empty. All other cycles work properly except for the clean cycle so I figure its a faulty control. Replaced control and tested unit in clean cycle. Unit now passes the 56 minute mark and starts to fill. Problem was a control issue. Unit now functioning as designed.

Returned with parts to repair. Noticed the fan was on at all times. Replaced fan harness and fan functioned with no change. Called tech line and ran multiple tests on the fan and thermostat. All parts functioning as they should. Techline had me put a flash light inside freezer and check for any gaps with light when door is closed. Found gap on top right corner of freezer door when closed. Tried adjusting the seal but it made no difference. Techline informed me to order gasket. Customer will call office to schedule apt due to the fact she does not know which day she will have off. SR 7732950624; ordrng 1 W10841140 (RTV) and 1 W10443314 (Fridge gasket) and 1 W10443316 (Freezer gasket)

Actual Model Number: MEDB850YW2 In diagnostics I retrieved error code F04 E04 F4E4 L2 Line Voltage Error F04 E03 F4E1F4E3 Restricted Air Flow F03 E06 Moisture Sensor Open. the inlet thermistor is at 59k ohms and it should be at 50k ohms +/- 5%. This will need to be replaced. The outlet thermistor is at 13.6.k ohms and it should be at 10k ohms +/- 5%. I tested the heater relay from com to ground and measured 1.7 VAC. I measured the heater relay from NO to ground and 120 VAC I spoke with Anthony, Senior Technician at Whirlpool. He reviewed my findings we have a problem with the heating circuit. The inlet and outlet thermistors will be fine at those resistances and they change based on temperature. They are within tolerance. Our customer also wants the assembly door latch replaced. There are two on the unit. Im ordering one as a contingency. There are two incase you want to switch the doors. I explained to our customer that these can break when removed so if Im successful we will not need the part. These also can move easy or require door disassembled if there is a problem.

Customer complaint is that the unit is still getting stuck on 13 minutes. Ordering valves, lid lock, and drain pump.; ordrng 1 W11220230 (Valve) and 1 W11130934 (Valve) and 1 W11394572 (Lid lock) and 1 W11396717 (Drain pump)

Used wire brush to scrub officeholders also replace burner head call tech line to ensure repair was good tech line informed me that we must have a pot over the fire when testing appears the problem has been resolved by changing out the broken burner head along with cleaning the office holders and having a pot over the fire collecting parts and labor

Returned with parts to repair. After opening new ice maker noticed it was the same style Ice maker but it didnt fit correctly on the plate that connects it to the wall. I also noticed the wire harness was made different and that it didnt connect to the cabinet harness. Contacted techline and techline stated they could not find a part list for this model and advised me to call parts supplier to find the part number. Called Marcone and Marcone could not pull up a parts list or find part number either. Marcone stated they will have to send the info into whirlpool research in order to try to find out part list and part number. Marcone will contact us back once they receive info on issue. Sr number 7732949087 ; ordrng 1 W10886939 (Freezer)

Led pod on hand is a white bezel rather than the silver in unit. Ordering correct led pod. ; ordrng 1 W11484839 (Led light harness and pods)

Arrived and found error code f8e1. Replaced inlet valve. Could not test as there was no cold water inlet hose.

Customer stated unit freezing items in the deli drawers. Found issue to be damper control stuck open. Replaced damper control to resolve the issue. Unit testing good now. No further issues at this point.

Customer has an extended warranty. Rescheduling with extended warranty on ticket.

Replaced dispenser tester unit everything working as designed.

Customer reported F1E0 popping up when unit is in use. After Inspection found that when in bake the unit would randomly shut off and error code F1E0 would show which is internal board failure. Ordering control board. Will return when part is available to repair. ; ordrng 1 W11567348 (Control) and 1 WPW10181986 (Oven sensor)

Will need entire riser to complete. Ordering riser.; ordrng 1 W11551643 (Riser)

Previous visit found bad start device on compressor. Replaced start device and compressor still will not run. Ordering compressor kit (W11580057) to resolve issue. Please schedule for soonest availability. ; ordrng 1 W11580057 (Compressor kit)

Initial visit (1/31/22) found faulty reservoir Drain Pump, which I replaced on 2/9/22. Customer complaint of ice maker production low. Arrived and found that reservoir not being overfilled upon initial startup of machine after power cycle of greater than 5 minutes in duration. Replaced recirculating pump and inlet water valve, which did not correct this issue. Machine is filling much better now, but still no overfill. Low ice production is potentially related to low water volume in reservoir. Also observed incomplete & uneven frost pattern on evaporator plate, which could certainly be the problem. Machine is making ice but not in sufficient quantity. Customer had to leave prior to completion of this call & I was instructed to leave and advised by NR to leave rescheduling up to the customer. SR#7732947645 LEON; saved tckt

Customer stated unit stopped heating and then lost power. Found that one of the two thermal fuses blew. Replaced that fuse to restore power to unit to be able to properly test. While replacing fuse could visually see capacitor to be faulty as it was swollen. Unit doesnt heat. Unit needs capacitor, diode, magnetron, and transformer to fully resolve the issue. Ordering two more fuses just in case; rqstng P&A on 1 De96-00269a (Capacitor) and 1 DE26-00126B (Transformer) and 2 Wpm0805101 (Fuse)s

Customer stated the icemaker in refrigerator was not working found it should be faulty icemaker. Ordering part icemaker is out of stock right now.; ordrng 1 W11546935 (Icemaker)

Customer stated that washer was not working right would stop and not let water through foundation to be faulty stater and rotor need to get parts from warehouse rescheduled for 16 February.; schdld next appmnt for 2/16 WED !

Our customer had a video/audio this time. The sound lasts about 5 to 10 seconds and there is a clunk at the end that sounds like a solenoid on the water valve shutting off. They do not have the water line connected yet and the ice maker was turned on. We turned off the ice maker for now and our customer will monitor and later they will be hooking up their water line. This should hopefully resolve their concerns.

Model Number: WTW7300DW1 Serial Number: C71671453. Our customer has had about 7 occasions in which the washer will just stop. Then other times the washer will work fine.. in diagnostics I retrieved error code F0E5 of balance load and F8E1 Long Fill and F2E1 UI stuck Key. On step 01 for cold water valve, hot water came on. On stop 2 for hot water, no water came out. I went to change the hoses and found that the cold water was not turned on. I switched the hoses and turned both valves on. The washer is now installed correctly. I found that the drain hose was shoved down all the way to the bottom. I removed the drain hose and tried to get the incorrect hose at a proper length into the standpipe without shoving it all the way down and it is not possible and therefore will not function properly with out causing a siphoning effect which can shut down the washer. The installers used the drain hose extension kit rather then the shorter proper drain hose. This is causing a functional problem. Our customer also has a broken door on the back side affecting the hinges and proper closing and opening of the door. This will need to be replaced because this is contributing to the unit stopping by opening the circuit at the door lock.All parts ordered. I explained to our customer that I have put in a request for authorization. At worst case scenario I would have to charge for the drain part.; rqstng P&A on 1 W11244231 (Drain hose) and 1 W11101059 (Lid) and 1 WP8563965 (Hinge Left) and 1 WP8572974 (Hinge Right)

I arrived at the home and found when inspecting the gasket I found that we have the wrong gasket. This is the freezer gasket and we need the refrigerator gasket. I have reordered the correct gasket. Please see if we can expedite.; ordrng 1 W10830047 (Refrigerator Gasket)

Customer stated unit door not closing. Found cause to be faulty active hinge, that was causing tweaking on the passive hinge. Recommend to replace both. Q Customer wished to proceed with repair. Replaced both hinges to resolve he issue. Unit testing good now. No further issues at this point.

Do you wash arm would not engage with the hub screw even with the new washer and was not able to engage it with the hub screw with several minutes of using pliers this should be removable even buy a customer ordering hub and new wash arm found that the link sets on the hinge or whats broken ordering links and spring. 1 8194001 (Link Kit) and 2 WP8270020 (Door Spring)s and 1 WPW10077898 (Hub) and 1 WPW10320510 (Spray arm)

Installed drier, vacuumed and charged unit. Unit held vacuum and charge, and unit has begun to produce ice. Issue resolved.

Customer complaint of unit making strange noise during spin cycle also customer has concern with water dripping into tub after use. Inspection of unit shows Error code for unbalanced load and lid not opening between cycles. Manually testing unit shows excellent functionality in all settings. Strange noise during agitation could be due to the unbalanced load error code but unable to duplicate noise/sound. Calibrated unit and ran verification cycle unit runs as designed.

Installed component, tested after installation and issue has been resolved.

RAC unit additional year, replaced rollers and belt with dryer kit. Tested after installation and issue has been resolved.

Inspected unit, keypad disconnected error. Unplugged pan and checked connections. All connections look good, plugged console back onto unit, issue remains. Replace console to resolve.; ordrng 1 W10890574 (console)

Customer states icemaker and water Dispenser not working. During my visit to the home all functions were working as designed both crushed and cubed ice were being dispensed correctly as well as water.

Customer complaint of unit turning itself off and on. Inspection of unit shows proper voltage at the wall but unable to run a correct diagnostic from interface. Unit is in fact turning itself off and on. Replace display and control board to resolve issue; ordrng 1 W11161172 (cntrl-elec) and 1 W11114478 (User interface)

Installed new heating element tested unit issue resolved

The customer said the top oven broiler element blew when making toast. It made a loud pop and it wouldnt break, looked like a welding machines and he turned it off. It smoked up the kitchen and the inside of the cavity as well as the glass, also metal shavings all on the bottom. The customer is concerned this will happen again and wants it replaced, took photos.

The customer said it gave error code F1E0 control failure, he said he reset the breaker and the oven worked but then did it again, he reset it again and its been working for over a week now. Found error code F1E0, cleared error code and preheated the oven to 350 degrees, it didnt give the error code and stayed at temperature for 5 minutes. At this time the oven is working normal, top burners are working normal.

Installed new heating element tested unit issue resolved

The customer said it had a violent spin cycle. No errors codes, I tested the agitation cycles and spin cycle, all is working normal other than I heated a noise inside the washer. There was nothing inside, pulled on the wash plate, it had a little play, torqued it down, no more play in it, its possible this caused an unbalanced load causing the rough spin cycle, the suspension is good. Tested the agitation cycles manually, no longer making the noise, calibrated and performed a diagnostics test, complete with no issues or error codes

The customer said front left element isnt working, said it just shut off while cooking, installed new switch, the element still doesnt come on, bad element, ordered the element, please reschedule when the part comes in ; ordrng 1 W10823720 (Element)

Returned with parts to repair. After opening new ice maker noticed it was the same style Ice maker but it didnt fit correctly on the plate that connects it to the wall. I also noticed the wire harness was made different and that it didnt connect to the cabinet harness. Contacted techline and techline stated they could not find a part list for this model and advised me to call parts supplier to find the part number. Called Marcone and Marcone could not pull up a parts list or find part number either. Marcone stated they will have to send the info into whirlpool research in order to try to find out part list and part number. Marcone will contact us back once they receive info on issue. Sr number 7732949087 ; ordrng 1 W10886939 (Freezer)