We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
It was reported that dishwasher would not power on at all. Upon arrival found unit functioning as designed. Motor kicked on as needed and all components functioning as they should. Called builder to let him know unit is functioning as it should and he stated that it was the wrong unit and wrong adress. Customer will have to call back to create new ticket with new appliance and updated address.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78221
Jay
Job Details: 04/14/2022
Checked for error codes. Found none. Ran diagnostic and found none after. Went of normal procedure and operation with customer.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
Returned with parts to repair. Installed new panel to replace damaged panel that was damaged on last visit. Installed new door switch as well. Tested unit. Unit now functioning as designed.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near San Antonio, TX 78203
Jesus C.
Job Details: 04/14/2022
Complaint is that all burners ignite once knob is pressed down. Advised customer this is normal operation. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/14/2022
Upon arrival customer stated he canceled the appointment and service is no longer needed.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Atascosa, TX 78002
Jay
Job Details: 04/14/2022
Verified proper power. Acu good. Unit powers on. Found error codes f2e1 stuck button and f3e3 open or shortened thermistor. Thermistors testing good. Ordering just in case. Ordering ui and new heater assembly. ; ordrng 1 W11419059 (Ui) and 1 Wp8557403 (Thermostat) and 1 280148 (Thermostat kit) and 1 Wp3387747 (Heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/14/2022
Last trip found faulty ui board. Replaced ui board to resolve the issue. Unit now testing good. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Atascosa, TX 78002
Jay
Job Details: 04/14/2022
Replaced suspension unit working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/14/2022
Last trip found faulty ice maker and ice box fan. Replaced both to resolve the issue. Unit now testing good. No further issues at this point. Per sb web unit is under warranty.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78203
Jesus C.
Job Details: 04/14/2022
Tested unit. Ran for 25 minutes. Could not duplicate any leaks. Advised customer to contact if issue reoccurs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78266
Douglas H.
Job Details: 04/14/2022
Last trip found faulty ice bin due to damaged spindle. Replaced ice bin to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Castroville, TX 78009
Jay
Job Details: 04/14/2022
Replaced ice box fan. Unit working.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78208
Jesus C.
Job Details: 04/14/2022
Tested unit. No hot water. Found harness damaged at valve. Repaired harness. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78216
Chris S.
Job Details: 04/14/2022
Customer stated the washer was not washing clothes correctly. Got a faulty motor error code. Ordering motor cam assembly and capacitor. Collected service call and quoted P&L 255.32.; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11395618 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78210
Jesus C.
Job Details: 04/14/2022
Tested unit. Found leak on drain hose. Secured clamp on hose. No further leaks. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Castroville, TX 78009
Jay
Job Details: 04/14/2022
"Verified power at outlet, junction box and control. Ordering ui panel. ; ordrng 1 W11460962 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM
Near San Antonio, TX 78240
Sebastian
Job Details: 04/14/2022
Replace door found gasket completely destroyed at the bottom unit is making a good seal
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
Upon arrival remembered that this unit needed a second man in order to help me remove dryer off of washer(stacked unit). Let customer know that i would have to reschedule apt and request a second man once again. Will contact office to make sure second man is sent out with me on next visit. ; schdld next appmnt for 4/21 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/14/2022
Tested unit. Poor water supply to ice maker. Found bad water valve. Will order new valve. ; ordrng 1 WPW10341320 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78249
Jim G.
Job Details: 04/14/2022
I verified that the icemaker was not at fault but the issue was the heater facia. There was a torn wire. ; ordrng 1 WPW10553630 (Escutcheon (heater facia))
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/14/2022
Tested unit. Lights not working. Found wiring damaged at control. Repaired wiring. All lights working. No further issues. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near San Antonio, TX 78249
Jim G.
Job Details: 04/14/2022
Replaced both adjusters and collected payment. Issue is resolved. Collected payment.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS2
Near San Antonio, TX 78248
Chris S.
Job Details: 04/14/2022
Customer stated that dishes are still not being dried. Going to order heating element and also talk customer might need to turn up the water heater took a little bit of time for water to get hot at sink.; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78006
Garry
Job Details: 04/14/2022
Customer complaint of missing kickplate/panel on DW. Ordering Panel (WPW10526114) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10526114 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near San Antonio, TX 78258
Jim G.
Job Details: 04/14/2022
Ice motor was not needed. I replaced the shaft.however we found the ice chute door is loose causing leaking. I collected full payment for the rest of the repair and the repair completed today. ; ordrng 1 WP2180353 (Chute door)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78006
Garry
Job Details: 04/14/2022
"Customer complaint of large discrepancy in baking temp of upper oven. Lower oven baking well. Observed preheat cycle of upper oven. Upon completion, HMI read 350F while my thermocouple read 250F - a 100F difference. Temperature continued to climb and oven never cycled. Customer has pizza stone in upper oven but not lower oven. Observed preheat cycle on lower oven and it executed perfectly. As per Techline (SR# 7733438139 Kurt), customer is to remove pizza stone and call us back out if problem persists. Should customer continue to experience same issue, we will want to return with Sensor (W10859573) for upper oven. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78261
S
Job Details: 04/14/2022
Upon arrival customer stated unit would not produce ice. Verified the ice maker was turned off and the water was turned off as well. Turned water and ice maker on and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0AS02
Near San Antonio, TX 78254
Jay
Job Details: 04/14/2022
Replaced microwave hinges. Unit working as it should.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS01
Near Boerne, TX 78006
S
Job Details: 04/14/2022
Upon arrival customer stated unit would not power on. Contacted tech line and per tech line we have a bad drain pump. Tested pump and pump is faulty. Ordering 1 W10702856 to resolve issue. Part is OOS Steve Sr-7733438192; snapped 1 QuickPics
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near San Antonio, TX 78248
Jim G.
Job Details: 04/14/2022
Replaced gearcase and suspension. Issue is resolved. Tested thoroughly and recalibrated.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Boerne, TX 78015
S
Job Details: 04/14/2022
Upon arrival customer stated the unit was in his rv and they had never used it but the door was locked and would automatically drain the whole time. The unit is also in a cabinet that has been built around the unit so there is no way to pull the unit out without disassembling the entire cabinetry to remove the unit. Contacted CB to try and figure a resolution. Per CB customer needs to have the cabinetry/frame removed by the RV dealer or a RV repair shop in order for us to get to working on the unit. Per CB the issue with the unit is the timer CCU thats faulty. Advised customer they would need to have the cabinetry/frame removed in order to resolve the issue. Customer stated they would get in contact with us once they figure out the ordeal of removing the frame to get to the unit then they would contact us to repair the unit. Ordering 1 W11334214 to resolve issue once the customer figures out the ordeal. ; ordrng 1 W11334214 (Timer/ccu)
We serviced a
MAYTAG DRYER
Model MEDX655DW0
Near Fair Oaks Ranch, TX 78015
S
Job Details: 04/14/2022
Upon arrival customer stated the unit would heat but not completely for a cycle. Noticed that the vent tube was aLl crimped up. Advised customer to replace with a straight pipe hose rather than the accordion type to allow proper ventilation and proper heating. Also verified a faulty timer. Ordering 1 WPW10642928 to resolve issue. Collected 123.41 for the sc. quoted 235.14 for labor and part. Customer advised me to order the part but they will be looking to replace the unit if they dont find one by the time I return. ; ordrng 1 WPW10642928 (Timer)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Boerne, TX 78015
S
Job Details: 04/14/2022
"Upon arrival verified a faulty water valve. I do have 2 water valves in my truck stock but they are not for this unit. Ordering 1 W11165546 to resolve issue. Contacted safety and was given an authorization number to cover parts, labor, and service call. Autho number-m12g001wpl1 Eric-SR-7733394125; ordrng 1 W11165546 (Water valve)"
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS956ESS02
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/14/2022
"Contacted Cxc as ticket dispatched in warranty, purchase date has unit oow, sb web doesnt indicate any reason as why it was dispatched as in warranty, spoke with Dustin. He stated that everything that he is seeing everything points to the unit being oow. On call ahead customer declined service when informed him of the unit being oow and the sc rate. Customer stated unit under warranty, going to be contacting KA since they are saying unit is oow."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near San Antonio, TX 78259
Chris S.
Job Details: 04/14/2022
Customer stated that dryer was not heating up. Found issue to be power cord not making a connection with plug fix power cord to see unit everything heating up and working as designed no further issues at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Cibolo, TX 78108
Chris S.
Job Details: 04/14/2022
Customer stated the icemaker stopped working replace icemaker still didnt get no function for it with new icemaker. Found issue to be wire harness on door or broken. Ordering door and need authorization.; rqstng P&A on 1 LW11038917 (dor-fip)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78230
Garry
Job Details: 04/14/2022
"Customer complaint of dryer not heating. Found faulty Thermal Cutoff. Replaced Thermal Cutoff (279816) and returned unit to operation. Job complete, unit is good to go. No further issues at this time. ; used 1 279816 (Thermal Cutoff) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near San Antonio, TX 78213
Garry
Job Details: 04/14/2022
"Customer complaint of filter being stuck in housing. Disassembled filter housing and freed filter. Wedge had separa from assembly. Rebuilt assembly and tested function. Remounted housing and installed new filter for customer. Job complete, unit is good to go. No further issues at this time."
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near San Antonio, TX 78209
Garry
Job Details: 04/14/2022
"Customer complaint of detergent dispenser not working properly. Since our last visit in 2020, the Dispenser Assembly has been updated. Also observed malfunction of door lock. Ordering Dispenser Assembly(W11524106), Detergent Pump Motor(W11316271), Pressure Switch(W11316246), Pressure Hose(W11456953), Door Latch(W11316250), and 2 Hoses(W11316272) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11524106 (Dispenser Assembly) and 1 W11316271 (Pump Motor) and 1 W11316246 (Pressure Switch) and 1 W11456953 (Pressure Hose) and 1 W11316250 (Latch) and 2 W11316272 (Hose)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78217
S
Job Details: 04/14/2022
"Upon arrival switched out faulty gear case with new. Verified a faulty cam and belt. Replaced belt and cam with truck stock. Put unit back together and tested unit. Unit functions as designed. To remove the wash plate I had to use my vice grips to bite down on the plate to remove. Customer commented that she would like a new one. Ordering 1 W10834890 to resolve issue. ; ordrng 1 W10834890 (Wash plate), used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78252
Jay
Job Details: 04/14/2022
Replaced burners. Unit working as intended.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 04/14/2022
Replace faulty gearcase. Also replaced the slider assembly as it appeared damaged. Wash plated was not needed after all. Issue resolved. New auth code = M12FWE1XPL2; used 1 W10734521 (Slider) from stock
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4027HW1
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
It was reported that unit is making a excessive noise while spinning. Upon arrival checked for error codes found none. Unit successfully completed diagnostic cycle. Tested unit in drain and spin as well and still never heard any irregular or excessive noise. Looked under unit and all components look to be installed and functioning properly. Unit functioning as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Bulverde, TX 78163
Jim G.
Job Details: 04/14/2022
I verified there is a blown TOD sensor. Unfortunately I am out of these in my truck stock so I will reschedule for next week. ; ordrng 1 WP4449751 (TOD sensor)
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYCX0
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/14/2022
"Customer called back in for no ice production and unit got really hot. Ran unit through diagnostics testing to check unit, found no issues in diagnostics testing other than auxiliary drain pump sounding weird. Allowed unit to run in normal operation, unit making ice prior to departure. Only thing concerning could find is the auxiliary drain pump at this point unit is functioning properly. Part costs for auxiliary drain pump 623.08 after taxes. ESTIMATE ONLY!; rqstng P&A on 1 1901A (Auxiliary drain pump)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78233
S
Job Details: 04/14/2022
Upon arrival noticed I was sent with the wrong capacitor. Put parts breakdown into Marcone and I found the right capacitor W11428524. In service matters Im getting a W11395618 capacitor which is the wrong one. Inputting part info from. Arcane to get correct part. Ordering 1 W11428524 to resolve issue. ; ordrng 1 W11428524 (Capacitor)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cibolo, TX 78108
Chris S.
Job Details: 04/14/2022
Customer stated that washer leakes every couple of washes. Found issue to be drain holes in front panel were clogged and holding water. Cleared drain hose tested unit everything working properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB06
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/14/2022
Tested unit. Found bad relay on control. Will need to replace control and bulb. ; ordrng 1 W11342846 (Control) and 1 8206232A (Bulb)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Cibolo, TX 78108
S
Job Details: 04/14/2022
Upon arrival switched out bad suspension with new. Switched out control as well but new control kept throwing a code for f3e1 so removed and out the old control in. Tested unit and unit functions as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/14/2022
Installed new ice door. No further issues during testing. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Cibolo, TX 78108
Chris S.
Job Details: 04/14/2022
Customer stated the icemaker was not working. Water valve working found issue to be faulty icemaker. Icemaker is out of stock.; ordrng 1 W11546935 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Schertz, TX 78154
Chris S.
Job Details: 04/14/2022
Customer stated the washer was making weird noise and that UI board isnt working properly. Found noise to be drive cam ordering motor and capacitor just in case also ordering interface board to fix sound problem. Need authorization.; rqstng P&A on 1 W11478524 (UI) and 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11395618 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/14/2022
Complaint is unit not adding enough water according to customer. Tested unit. No stored error codes. Good water supply from cold and hot. Filled unit in normal wash cycle. Filled with water then shutoff once full. No issues with pressure sensor. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Schertz, TX 78154
Chris S.
Job Details: 04/14/2022
Customer stated dry it was making a little bit of a squeaking noise at the beginning. Found issue to be dryer repair kit. Dont have dryer repair kit in truck stock.; ordrng 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Kerrville, TX 78028
Sebastian
Job Details: 04/14/2022
Unit is pulling up a water long fill error code unit is producing perfectly fine water at the valves ordering pressure sensor as the tubes do not appear to be clogged; ordrng 1 W11125159 (Sensor pressure)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Kerrville, TX 78028
Sebastian
Job Details: 04/14/2022
Found that unit has definite gear case leak and a very wobbly basket cost to repair unit would be far too great condemning unit. Collected service fee with military discount
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSO48QTX04
Near Kerrville, TX 78028
Sebastian
Job Details: 04/14/2022
Took apart icemaker mechanism to try to see if I can get unit to sit flush was able to get unit to actually work but the unit still not sitting flush parts appear to be discontinued collected service fee
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Kerrville, TX 78028
Sebastian
Job Details: 04/14/2022
Found dispenser cracked ordering new dispenser also found that outlet is only producing 40 V customer must contact electrician scheduling to come back to replace dispenser; ordrng 1 W11316601 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near San Antonio, TX 78259
Jim G.
Job Details: 04/14/2022
Customer was not available. Rescheduled. . ; schdld next appmnt for 4/20 WED !
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78224
Jay
Job Details: 04/14/2022
Replaced burner. Unit working.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/14/2022
"Customer called back in as the issue persists. Verified proper polarity and proper voltage. Per techline ran heavy load while checking amp draw. During agitation amp draw around 2-3.5 amps. During spin amp draw of around 4 amps while running steady on first spin. The highest amp draw was 7 amps when the motor either slowing down the tub, changing directions or starting up. When running steady even on final spin/fastest spin amp draw was between 3-4 amps. Watched the entire cycle start to finish and monitored amp draw the entire cycle, unit is functioning as designed per techline conversation from Tuesday, breaker did not trip while testing unit. Referred customer to breaker manufacturer customer service per techline, for nuisance tripping and to a licensed electrician. Breaker manufacturer is Square D customer service number 1-888-778-2733/1-888-SQUARED"
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model CU50PA-1C
Near San Antonio, TX 78232
Jim G.
Job Details: 04/14/2022
Customer has indicated that the machine does work but is not filling enough they only hear a few cubes. Found that the water probe was possibly damaged. Please contact once all parts are available for installation. ; ordrng 1 SCA39030-023 (Water probe)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Schertz, TX 78154
Chris S.
Job Details: 04/14/2022
Customer stated the washer was making clicking noise. Found issue to be cam and actuator. Also ordering motor and capacitor just in case.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (motor-drve) and 1 W11481722 (Agitator) and 1 W10721967 (drive pulley)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
Returned with parts to repair. Upon arrival disassembled unit to replace igniter and found that igniter was the wrong length. Re assembled unit and tested all burners again before I left and now the right rear burner is not igniting. Ordering correct igniter for right front and ordering new burner for right rear which comes with the orifice. Will return with parts to repair. ; ordrng 1 WPW10209656 (Igniter) and 1 WPW10515453 (Right rear burner)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
Customer reported burner flames too high. Upon arrival found that all burner flames were too high. Called techline and techline had me adjust the burner valves on he knobs. Adjusted all burners properly except for the left rear burner which didnt want to simmer like the others. Techline stated to replace left rear valve. Customer also stated oven getting overly hot when baking. I had pulled unit out to check out gas valve behind unit and upon pushing unit back in noticed i had scratched the flooring. Customer will send pics with her job number to company email for a claim. Ordering oven sensor and left rear valve. Will return with parts to finish repair.Sr 7733434266; ordrng 1 WPW10141709 (Burner valve left rear) and 1 WPW10181986 (Oven sensor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/14/2022
Unit front door panel damaged. Replaced panel to resolve the issue. Unit testing good now. No further issues at this point. Use authorization code
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
It was reported that dishwasher would not power on at all. Upon arrival found unit functioning as designed. Motor kicked on as needed and all components functioning as they should. Called builder to let him know unit is functioning as it should and he stated that it was the wrong unit and wrong adress. Customer will have to call back to create new ticket with new appliance and updated address.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
Customer reported food under ice maker freezing. Upon arrival found that fridge was set to 40 degrees and freezer at 0. Customer stated even with fridge at 40 that food would still freeze. After testing unit found that damper door would never close which would be the reason the food under ice maker is freezing. Ordering damper control and damper gasket. Will return with parts to repair. ; ordrng 1 WPW10196393 (Damper) and 1 WP67006341 (Damper gasket)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Floresville, TX 78114
Daniel
Job Details: 04/14/2022
Returned with parts to repair. Installed new panel to replace damaged panel that was damaged on last visit. Installed new door switch as well. Tested unit. Unit now functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/14/2022
Upon arrival customer stated he canceled the appointment and service is no longer needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/14/2022
Last trip found faulty ui board. Replaced ui board to resolve the issue. Unit now testing good. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elmendorf, TX 78112
Daniel
Job Details: 04/14/2022
Customer reported washer not washing properly and sometimes stopping when in wash cycle. After inspection found error code F8E1 which is long fill/long drain. Unit successfully completed diagnostic cycle. Called techline. Techline asked if customer had ever done a clean cycle on unit. Customer said they never had. Techline stated for them to start doing a clean cycle at least once a month. Noticed the inner tub and basket had a layer of the old soap they were using caked up on it. Customer will need to run a clean cycle and then try a normal cycle after. Unit functioning as designed on my end. All components functioning as needed. Sr 7733148434
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/14/2022
Last trip found faulty ice maker and ice box fan. Replaced both to resolve the issue. Unit now testing good. No further issues at this point. Per sb web unit is under warranty.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/14/2022
Customer stated unit not drying dishes. Found f7e1 error heater circuit turned off. Ran diagnostics testing to check unit and turn heater circuit on. Unit functioning properly now. Also educated customer on unit functionality and gave different tips and tricks to help customer with issue and wash performance. Per sb web unit still under warranty
We serviced a
MAYTAG OVEN ELECTRIC (D
Model CWE9000BCB
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/14/2022
Issue is unit shows f4 when attempting to start unit. F4 error indicating open/shorted temp sensor. Ordering temp sensor to resolve the issue. Scheduled for soonest availability. ; ordrng 1 12001656 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78266
Douglas H.
Job Details: 04/14/2022
Last trip found faulty ice bin due to damaged spindle. Replaced ice bin to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near San Antonio, TX 78209
Garry
Job Details: 04/14/2022
Unit no longer on premises. Returning parts. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78208
Jesus C.
Job Details: 04/14/2022
Tested unit. No hot water. Found harness damaged at valve. Repaired harness. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78210
Jesus C.
Job Details: 04/14/2022
Tested unit. Found leak on drain hose. Secured clamp on hose. No further leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM
Near San Antonio, TX 78240
Sebastian
Job Details: 04/14/2022
Replace door found gasket completely destroyed at the bottom unit is making a good seal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78213
Sebastian
Job Details: 04/14/2022
Was able to fit washers on the unit and raise the door how to make minor adjustments to washer to make it fit explain to tech line at these washers are not gonna be compatible for the future because most of the text you wont be able to spread out that washer
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Premont, TX 78375
Adam
Job Details: 04/14/2022
According to information provided unit is out of manufacturing warranty. Customer states however product was purchased from Freds find furniture which gives customer and additional one year warranty but unfortunately work order was not dispatched with that information. I did advise customer to contact retailer and have them dispatch work order with the proper information in order to avoid service fees..
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Portland, TX 78374
John L.
Job Details: 04/14/2022
"Call tech line and spoke with Steve, explained issue with unit, And explain to tech line what had been done with. Gave tech line pressure readings that were recorded. Also told tech line steps taken to find leak within unit. After receiving all information, tech line has deemed this unit unrepairable. SR #7730760189"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Rockport, TX 78382
John L.
Job Details: 04/14/2022
"Inspected unit, found 2 issues with unit. 1st issue compressor is burning lubricant within sealed system, will need to replace compressor to resolve issue. 2nd issue is within evaporator, evaporator has a leak and will need to be replaced to resolve this issue. Ordering components needed for repair.; ordrng 1 W10798720 (compressor) and 1 W10570565 (evaporator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Port Aransas, TX 78373
John L.
Job Details: 04/14/2022
"Installed drain pump, tested after installation. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Corpus Christi, TX 78418
John L.
Job Details: 04/14/2022
"Inspected unit, found gear case to be issue with unit. Seal on gear case has begun to leak, this has leaked oil on two components which car is built to start slipping and caused the smell customer was experiencing slippering was occurring. Explain issue that was found to customer, and what was needed to remedy this issue. Customer has opted not to repair unit."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Corpus Christi, TX 78414
Michael
Job Details: 04/14/2022
"The top panel wouldnt slide off, had to force it out and made adjustments . Installed the detergent dispenser, calibrated and tested the motor, its working properly, ran a quick wash diagnostics, completed with no issues or error codes. Confirmed the load and go wasnt turned off, the appliance is working normal"
We serviced a
MAYTAG KITCHEN
Model MEW9630FZ02
Near Little Rock, AR 72207
Micheal
Job Details: 04/14/2022
"Unit was purchased on 9-1-2021 but mfg date is 3-2017. Contacted customer care to make sure warranty will cover this call. SR Number 7733438254. Customer instruct, on pre heat times, hidden bake element and user interface operation. Unit is operating normally"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78415
Michael
Job Details: 04/14/2022
"Removed the gear and all the components underneath and unplugged the harness to replace it. Removed the basket, suspension and the tub. Installed the new tub and put suspension back in place, installed the gearcase and components, installed new harness and plugged everything in, put shield back in place. Put the basket and tub ring back in place, put the agitator back in place. Calibrated and performed a diagnostics test, completed with no or error codes. The appliance is no longer leaking and working normal ;"
We serviced a
WHIRLPOOL KITCHEN
Model WOD51EC0HW02
Near Little Rock, AR 72212
Micheal
Job Details: 04/14/2022
Replaced user interface per tech line due to unit turning on by itself. Set clock and date. Customer will get the wifi connected. Operation normal
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Corpus Christi, TX 78411
Michael
Job Details: 04/14/2022
"The customer didnt answer when I called enroute, unable to leave a vm. Arrived at the location, rang the doorbell and knocked on the door several times, dogs barking, noh. Tried calling the customer again still no answer, the customer will need to reschedule, left magnet on the door. As I was leaving the location, I saw vehicles in the driveway on the side of the house. Knocked on the back door, the customer came out, he said the washer is in his condo on the island, said the washer is washer is worked now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 04/14/2022
"Inspected unit for not making ice, tested temps in refrigerator got 47 tested temps in freezer got 14, unit is in defrost mode, called tech line spoke with Bruce, 7733437603, ran test 36 found the ice box fan did not come on, tested voltage black and blue got 77 v and then 0 jumping back and forth, diagnosed to need control and ice box fan; ordrng 1 W11224256 (Control) and 1 W10846539 (Ice box fan)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Taft, TX 78390
Michael
Job Details: 04/14/2022
"The customer said she was able to do 2 loads and then the next load it wouldnt drain. The tub was full of water with towels. I was able to lean it back, looked underneath and found one of the wires had broken to the drain pump where its clipped on. Repaired it with a butt connector, plugged the appliance in, ran a drain/spin cycle, the appliance drained and spun properly, calibrated, the appliance is working normal"
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS6
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/14/2022
"Replaced switch tested unit, the start button no longer jams, unit operation checks okay"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Falfurrias, TX 78355
Adam
Job Details: 04/14/2022
"Customer complaint of unit making strange noise during operation. Inspection of unit shows error code for locked rotor Long fill no fill and overload. Inspection of underside of unit shows gearcase has gone out and gear oil has saturated all components underneath. Will need to replace rotor stater clutch gear case agitator and water valve to resolve issue. Job will require authorization. Job will also require to count for labor; rqstng P&A on 1 W10758828 (valve) and 1 W10821990 (agitator) and 1 W10868473 (gearcase) and 1 W10006483 (stator) and 1 W10734521 (slider) and 1 W10817398 (clutch) and 1 W10006482 (rotor) and 1 W10636382 (screw), states that autho needed"
We serviced a
N/A N/A
Model WDT730PAHZ0
Near Lake Hamilton, AR 71913
Blake D.
Job Details: 04/14/2022
"Inspected unit for not washing, adjuster damaged, and dispenser gasket co,king off, ran diagnostic found error code f4e3, when the wash motor tries to come on it just hums, found the adjuster left top side to be damaged, and found the gasket off the dispenser, diagnosed to need sump, adjuster , and dispenser ; ordrng 1 W11085683 (Sump) and 1 W10712395 (Adjuster kit) and 1 W10861000 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Kingsville, TX 78363
Adam
Job Details: 04/14/2022
Replaced door checked seal issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Little Rock, AR 72211
Micheal
Job Details: 04/14/2022
"Unit is not washing, possible failed wash motor. Unit is to far under the flooring to pull it. Can't fit arm under it. Customer will call back when unit is pulled. Collected $118.81 by ck 1789"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Little Rock, AR 72223
Micheal
Job Details: 04/14/2022
"File number 7733086087.. installed new user interface and screen did not lite up. Contacted Bruce at tech line and we went through each electronic part on unit and performed ohm tests. All components tested normal but still no operation, showed 12.9 vdc to user interface. Tech line suggested replacing ACU and ui again. ; ordrng 1 W11543997 (Acu) and 1 W11478519 (Ui)"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Little Rock, AR 72223
Micheal
Job Details: 04/14/2022
File number 7733435672. Instructed customer on cleaning lint screen on a regular basis when using dryer sheets. Checked air flow outside of the house and behind the dryer. Blower has no build up of lint. Collected $118.81 by ck 2298.