Near San Antonio, TX 78242
Jesus C.
Job Details: 03/03/2021
MW-HOOD COMBO AMANA AMV2307PFS3 Unit out of warranty. No proof of purchase or installation. Customer will not continue repairs at this time.
Near Terrell Hills, TX 78209
Sebastian
Job Details: 03/03/2021
DRYER LG DLEX3875V Found that the vent wasnt connected room was as hot as a sauna. Took off the vent entirely pulled out as much length as I could instructed customer that they may need to have an HVAC company Come out and clean the ductwork as you could tell from the outside that it is dirty everything on unit working as it should
Near San Antonio, TX 78227
Justin
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Missing one of the thermistors will need to reschedule for tomorrow. Spoke with DS and she said we have some. ; schdld next appmnt for 3/3 WED !
Near San Antonio, TX 78253
Justin
Job Details: 03/03/2021
RANGE WHIRLPOOL WGG745S0FS02 "Replaced ignitor harness, will need more knobs for unit, and some glue to help secure them on. Will need middle burner head, not burning correctly. ; ordrng 3 W11188712 (Bezel knobs)s and 1 W11449099 (Oven grill) and 1 WPW10171140 (Burner) and 1 WPW10333445 (Burner base)"
Near San Antonio, TX 78253
Justin
Job Details: 03/03/2021
WASHER MAYTAG MHW5630HC Need to reschedule until unit is available. still completely taped up and blocked up. also waiting for a control board.; schdld next appmnt for 3/8 MON !
Near San Antonio, TX 78249
Sebastian
Job Details: 03/03/2021
DISHWASHER KITCHENAID KDTM404KPS0 #1784 Replace the dispenser assembly tested unit good to go
Near San Antonio, TX 78249
Sebastian
Job Details: 03/03/2021
DRYER WHIRLPOOL WED4815EW1 Door handle came in broken one of the tabs was folded over and snapped off in the bag noticed it right before I was about to change it out and re-ordering part is scheduling for Thursday; ordrng 1 W10861225 (Handle)
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/03/2021
WASHER MAYTAG MVWC465HW2 Customer states unit was repaired by another company. Job complete.
Near San Antonio, TX 78252
Tommy B.
Job Details: 03/03/2021
DRYER MAYTAG MED5630HW Customer stated the issue is a loud rattle. Verified with a video recording. Unit needs a new blower wheel. Ordering parts to resolve issue. ; ordrng 1 WP697772 (Blower wheel)
Near Cibolo, TX 78108
S. L.
Job Details: 03/03/2021
RANGE WHIRLPOOL WEE745H0FS2 "3/2/21 10:02: SL there 3/2 TUE, 9:29 to 9:57"
Near San Antonio, TX 78253
Richard G.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Customer complaint is that the icemaker has stopped working. Says is stopped working around the time the power outages were happening. Was unable to test icemaker in diagnostics. Found control board to be faulty. Will need to replace control board. Marcone shows one in stock at warehouse. Putting on schedule for Friday. May possibly still need icemaker. Quoted customer labor, control board, icemaker. Collected service call fee.; ordrng 1 W11214887 (User interface)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/03/2021
COOKTOP GAS WHIRLPOOL WCG55US6HS Verified low flame setting was not set properly. Adjusted flame. Also used wire tie to secure harnesses. ; used 1 WP8567668 (Wire Tie) from stock
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/03/2021
WASHER MAYTAG MVWX655DW1 Checked washer found washer leaking water into washer ordering both valves and housing to resolve issue. ; rqstng P&A on 1 W10678676 (housing) and 1 W10240949 (inlet valve) and 1 W10240948 (valve)
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/03/2021
COOKTOP ELECTRIC KITCHENAID n/a Verified a voltage issue at the receptacle. I used a wire to secure the harness as a precaution given how loose it was. ; used 1 WP8567668 (Wire Tie) from stock
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/03/2021
ICEMAKER (STANDA KITCHENAID KUIX305ESS0 Replaced part. However the recirculating pump has also failed although not electronically. ; ordrng 1 W11325175 (Recirculation Pump)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/03/2021
OVEN ELECTRIC (S JENNAIR W132W Customer stated bake element caught on fire. Verified broken element. Quoted 201.46 for p&l. Customer wants to proceed with repair. Ordering bake element to resolve the issue. Part out of stock. ; ordrng 1 WP74004039 (Bake element)
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL KBFN502ESS02 Unit periodically flashes over temp alarm. Unit temps are fairly close to specs. Issue lies in ui and main control not regulating properly. Ordering both main control and ui to resolve the issue. Main control is PSP item. ; ordrng 1 W11411871 (Ui) and 1 WPW10739408 (Electronic control)
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/03/2021
DRYER WHIRLPOOL WED7000DW1 "Customer stated unit started having longer dry times and then stopped heating. Found cause to be venting issue on home side caused unit to stop heating as it blew the high limit thermostat, replaced high limit thermostat to resolve heating issue. Unit performing as designed now. No further issues at this point. Advised customer to have venting cleared out as thats what caused this issue."
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/03/2021
ICEMAKER (STANDA SCOTSMAN CU1526MA-1A Customer stated emptied ice and then unit didnt make ice and gave Code B stating bin was full. Then unit started making ice. Checked for errors none found. Either something got stuck between the curtain and Evap or faulty curtain switch. Part cost 37.50. At this point customer doesnt want to put any more money into this unit especially since unit is working properly at the moment. Advised would write up as estimate. ESTIMATE ONLY!; rqstng P&A on 1 11-0563-04 (Curtain switch)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/03/2021
WASHER MAYTAG MVWC565FW1 "Checked washer found washer was not reinstalled correctly,adjusted and corrected washer tested unit no issues, washer is working as designed no error codes job complete. Collected service call"
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Installed new door. Tested unit. Good harvest. Ice maker fills. No further issues. Tested to complete.
Near San Antonio, TX 78252
Richard G.
Job Details: 03/03/2021
DRYER WHIRLPOOL WED4850HW0 Replaced heating element. Tested unit. It is now heating as designed. Tested to complete. Unit is good to go.
Near San Antonio, TX 78238
Douglas H.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Per techline replaced the start device and capacitor, unit blowing cool air prior to departure. No further issues at this point. Advised 48 hr cool down period."
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/03/2021
WASHER MAYTAG MVWC416FW0 Customer stated agitator broke. Found issue to be missing agitator screw. Customer wants to install screw himself to save money. Collected sc and parts cost. Just need to bring part and drop off. ; ordrng 1 W10772621 (Screw)
Near San Antonio, TX 78229
Douglas H.
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW8040DW4 Last trip found faulty inlet valve. Replaced inlet valve to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78261
Jim G.
Job Details: 03/03/2021
DRYER LG DLEX3370V Replaced heater assembly. Issue resolved. Collected payment.
Near Schertz, TX 78108
S. L.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Found water from home supply to filter head. Removed filter head water not passing through and noisy inlet valve ordered both.; ordrng 1 W11346622 (Filter head) and 1 W11043013 (Valve)
Near Bulverde, TX 78163
Sebastian
Job Details: 03/03/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Unit was overheating replaced all parts except the blower as I found a service manual jammed in the blower blower is working as it should unit is now heating as it should unit good to go
Near Spring Branch, TX 78070
Sebastian
Job Details: 03/03/2021
RANGE MAYTAG MER6600FZ2 Found broil element wire disconnected reconnected and use zip tied to secure wiring unit good to go; used 1 8567668 (Tie) from stock
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/03/2021
WASHER SAMSUNG WV60M9900AWA5 "Installed deter case no issues after installing, customer stated they had the same issue as before leaking from the bottom left, returning Thursday for leak check. Collected parts fee."
Near San Antonio, TX 78251
Richard G.
Job Details: 03/03/2021
WASHER MAYTAG MVWC565FW2 "Customer complaint is that the unit is still shaking excessively. Entered diagnostics and found error codes F7E6 motor fault, F0E5 off balance load detected. Recalibrated unit. Ran unit through automatic test. During spin, basket began banging against the sides of the unit and lifting off the ground. Looks like the tub and basket are damaged, will need to replace drum, basket, and suspension again.; ordrng 1 W11219115 (Outer tub) and 1 W11130362 (Suspension) and 1 W10752719 (Basket)"
Near San Antonio, TX 78256
Douglas H.
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDF540PADM3 "Tenant stated unit not heating, not drying properly. Found no rinse aid being used. Ran diagnostics testing to check unit. Unit is functioning properly. Advised about proper steps to take to ensure Proper functionality. No further issues at this point."
Near San Antonio, TX 78228
Tommy B.
Job Details: 03/03/2021
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Blower wheel damaged out of box. Re-ordering.; ordrng 1 Wp696426 (Blower wheel)
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Customer stated that items are freezing in the refrigerator section. The items that are freezing are located on the bottom shelf and also in the deli drawer. Found issue to be faulty refrigerator thermistor. Ordering parts to resolve issue.; ordrng 1 W10316760 (Thermistor)
Near San Antonio, TX 78249
Tommy B.
Job Details: 03/03/2021
OVEN ELECTRIC (D WHIRLPOOL KOSE500ESS05 Swapped out temperature sensor to resolve oven temperature concerns. Unit tested good with no further issues at this time.
Near Kerrville, TX 78028
Colton B.
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW5100HC0 Issue is F8E1 error code. Ordering new valve to resolve issue. ; ordrng 1 W11165546 (Valve)
Near Kerrville, TX 78028
Colton B.
Job Details: 03/03/2021
WASHER MAYTAG MVWX655DW0 Customer decided to not go through with repair.
Near Kerrville, TX 78028
Colton B.
Job Details: 03/03/2021
DRYER WHIRLPOOL WED4815EW1 Issue was a burning smell for dryer. Found a melted terminal block. Wiring inside unit and on power cord were damaged. Ordering a new wiring harness and power cord to resolve issue. Called partner team and got an autho number for the power cord. Left that in a sticky note. Will call customer when parts come in. ; ordrng 1 W10704067 (Wire harness) and 1 PT600L (Dryer cord)
Near San Antonio, TX 78261
Jim G.
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW5105HW0 Replaced suspension. Issue resolved. Unit tested properly.
Near Natalia, TX 78059
Jesus C.
Job Details: 03/03/2021
RANGE WHIRLPOOL WEE510S0FS2 Inner door glass is damaged. ; ordrng 1 WP8053948 (Inner glass)
Near Cibolo, TX 78108
S. L.
Job Details: 03/03/2021
RANGE WHIRLPOOL WFG320M0BS3 Found slight gas smell checked unit with soapy bubbles found leak at supply hose and adapter both near regulator checked to see if they were loose or cross threaded they are not and plumbers putty was used customer will need to contact builder or plumber to correct this since it is not part of unit and is not covered under manufacturer warranty. Referred customer back tAustin sr number 7730146935 updated him and was transferred over to safety. Spoke to Sierra updated her on issue. Same SR number unit operating as designed job complete
Near Schertz, TX 78108
S. L.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Found FC evaporator frosted over ran test found defrost functions good amp draw .89 amps checked evaporator thermistor found 5.5k in ice called techline spoke to Robert sr 7729962029 he said replace thermistor rescheduling Monday; ordrng 1 WPW10384183 (Thermistor)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/03/2021
DISHWASHER KITCHENAID KDTM704ESS2 Replaced soap dispenser due to door not springing open leaving soap in dispenser after replacement no issues with dishwasher checks good. Job complete. Collected remaining balance.
Near Bulverde, TX 78163
Sebastian
Job Details: 03/03/2021
WASHER MAYTAG MHW6630HC0 Unit needs the consul suspension assembly and lid latch . Customers complaint is that they do not make it all the way through low they have to put it on drain and spin put unit into test mode found that all functions are working however I did get an error code for sudsing and one for the lock assembly found that start button is unresponsive about 50% of the time ordering consul to resolve that issue in shock absorbers to resolve the off-balance issue. Parts team to reach out when all parts are available; rqstng P&A on 1 W11325573 (Console) and 1 W11316250 (Latch) and 1 W11117022 (Shock absorber)
Near San Antonio, TX 78247
Jim G.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Ed SR# 7730153152 verified a possible issue the control and or the UI however after this repair the consumer is upset no looking to replace the unit. Given the the number of attempts to repair it is understandable as severA attempts were made before we intervened.
Near San Antonio, TX 78247
Jim G.
Job Details: 03/03/2021
WASHER LG WT1501CW Unfortunately the wash plate is slipping and will need to be chipped out. ; ordrng 1 AGZ72909711 (Washplate (LG))
Near San Antonio, TX 78238
Richard G.
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced pump and motor assembly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Justin
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Found motor working as designed, unit is running as designed. Heating element is working, will refer to use and care guide."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/03/2021
WASHER MAYTAG MVWC565FW2 Checked washer found water leaking from the back broken cold water inlet valve ordering valve to resolve issue.; ordrng 1 W10869800 (valve)
Near San Antonio, TX 78233
S. L.
Job Details: 03/03/2021
DRYER AMANA NED4655EW1 Removed front and too and rear broke blower replaced motor and blower reassembled tested all operations normal.
Near San Antonio, TX 78227
Richard G.
Job Details: 03/03/2021
WASHER WHIRLPOOL WFW5090GW Customer complaint is that the unit is no longer powering on. Verified issue. Verified proper voltage at outlet. Plugged unit back in and unit powered on. Ran unit through diagnostics cycle. All tests passed. Control board needed to be reset.tested to complete. Unit is good to go. Collected service call fee.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW5000DW3 "Replaced cam assembly. Found teeth worn down on gearcase as well. Ran unit through automatic test, it is still making the screeching sound. Will need to replace gearcase and actuator as well.; ordrng 1 W11454734 (Gearcase) and 1 W10913953 (Actuator)"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/03/2021
RANGE WHIRLPOOL WFE525S0JS0 Customer complaint is that the front left burner is not functioning. Replaced infinite switch. Tested to complete. Unit is good to go.
Near San Antonio, TX 78218
S. L.
Job Details: 03/03/2021
COOKTOP GAS JENN-AIR JGD3536GS00 "Warranty is 2 years parts and labor per Service MattersCustomer stated no burner works found wrong burner cap,placement corrected this but due to oxidation found left front has poor ignition needs burner cap. Also left rear valve stuck not turning on needs valve ordered switch harness in case there is switch issues on left rear after valve is replaced ; ordrng 1 W10907217 (Valve) and 1 W11379294 (Burner cap kit) and 1 W10861397 (Switch)"
Near San Antonio, TX 78219
S. L.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Found ice maker solenoid stuck in crushed position replaced solenoid and tested cube and crushed functions working now all operations normal.
Near San Antonio, TX 78254
Justin
Job Details: 03/03/2021
RANGE WHIRLPOOL WFE550S0HZ1 Replaced power cord and tested to complete.
Near Ingram, TX 78025
Colton B.
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Issue is that the unit isnt washing. Replaced sump assembly, unit tested good. Had to punch out plug on garbage disposal for unit to drain. Unit now drains well."
Near San Antonio, TX 78254
Justin
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Display will not change, will run but shows all lights lit. Will need display and control. ; ordrng 1 WPW10733627 (Display) and 1 W10906426 (Control)"
Near San Antonio, TX 78254
Justin
Job Details: 03/03/2021
RANGE WHIRLPOOL WFG320M0BS3 "Front burner still not clicking on, will get ignitor harness. Also back left screw is stripped and will not come loose. Will need ; ordrng 1 W10814916 (Valve) and 1 W11162117 (Rear holder) and 2 WP3368921 (Screws)s and 1 WPW10548355 (Harness)"
Near , TX 78064
S. L.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Unit was cooling on arrival fans working compressor pulling 1.17 amps frost pattern good thermistor showed 7.7k in ice. Unit defrosted when set to diagnostics Complaint is this is intermittent issue ordered control damper and thermistor.; ordrng 1 W11203272 (Control) and 1 W11380595 (Diffuser) and 1 WPW10384183 (Thermistor)
Near Shavano Park, TX 78230
Ezequiel V.
Job Details: 03/03/2021
WASHER MAYTAG MHW5500FW1 "Checked washer found error code f3e1 and f9e1 preformed diagnostics testing found bad water level sensor, also found door lock locking and unlocking continuously, bad door lock. Ordering door lock, pressure sensor and drain pump to resolve issue.; rqstng P&A on 1 W10443885 (latch) and 1 W10448876 (water level switch) and 1 W10605427 (pump-water)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW4855HW1 Customer stated that the issue is the unit is not agitating or finishing cycles. Diagnostics revealed a shifter fault error. manual tests revealed that the gear case is broken. Ordering parts to resolve issue. Unit appears to be out of warranty. Quoted for the part and labor. Customer to seek authorization.; ordrng 1 W11454372 (Gearcase)
Near San Antonio, TX 78232
Sebastian
Job Details: 03/03/2021
REFRIGERATOR KITCHENAID KRSC703HBS00 Replaced both thermistors in refrigerator section replaced evaporator fan used to zip ties to secure a new thermostat to evaporator pushed thermistor up on evaporator to a better spot where I could detect the coolness faster customer to monitor
Near San Antonio, TX 78245
Richard G.
Job Details: 03/03/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Customer complaint is that the unit is still having issues starting without opening and closing the door. Verified issue. Customer also states the unit is louder than normal when starting. Verified. Unit will need a new magnetron, diode, transformer, capacitor and interlocks.; ordrng 1 W10818686 (Magnetron) and 1 W11371266 (Transformer) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor)"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 "Customer complaint is that the unit is not finishing the cycle. Found plug left in garbage disposal, not allowing unit to drain. Removed plug. Tested to complete. Unit is good to go."
Near San Antonio, TX 78256
Douglas H.
Job Details: 03/03/2021
REFRIGERATOR KITCHEN AID KRFC604FSS01 Last trip found faulty Evap cover. And customer wanted deli drawer replaced. Replaced both parts to resolve the issues. Unit is now cooling in refrigerator section. No further issues at this point. Auth only covering Evap cover. Customer covering cost of pantry deli drawer. Collected that cost.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 03/03/2021
WASHER MAYTAG MVWC565FW2 "Checked washer found dirt debris lodged at inlet valve not letting water come in, cleared out debris tested washer no issues, washer is working as designed. Job complete."
Near San Antonio, TX 78240
Tommy B.
Job Details: 03/03/2021
WASHER MAYTAG MVWX655DW2 Swapped out lid and door strike to resolve issues. Unit has no further issues at this time.
Near San Antonio, TX 78240
Tommy B.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Swapped out icemaker and control to resolve ice production issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78263
S. L.
Job Details: 03/03/2021
WASHER LG WM9500HKA Ran diagnostics again all components working did find noise coming from front panel found dispenser for bleach stuck between drum and panel causing knocking. Removed it and tested no more knocking advised customer part AAZ74576101 is needed quoted parts & labor service fee paid today customer stated she doesnt use bleach or fabric softener and will get part on her on since it is easy part to replace. Joh complete
Near San Antonio, TX 78238
Richard G.
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced pump and motor assembly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/03/2021
DISHWASHER MAYTAG MDB4949SDE3 Checked dishwasher found wheels broken ordering wheels to resolve issue collected second appliance fee.; ordrng 4 W10195416V (dish rack wheel)s
Near San Antonio, TX 78249
Sebastian
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW5000DW1 Customer would like to order door gave customer a quote over the phone ordering parts will collect for parts and labor on return. Part is on back order parts seem to reach out when available; ordrng 1 W10860912 (Door)
Near Victoria, TX 77904
Michael
Job Details: 03/02/2021
RANGE WHIRLPOOL WEGA25H0HZ0 "The display was completely distorted, unable to see any selections. Ordered the console, possible it’s just the UI, ordered the control board just in case, please reschedule the customer when all the parts come in ; rqstng P&A on 1 W10868154 (cntrl-elec) and 1 W11339753 (CONSOLE), states that autho needed"
Near Corpus Christi, TX 78408
John L.
Job Details: 03/02/2021
WASHER WHIRLPOOL WTW4850HW "Inspected unit, F8E1 long fill. Tested valves, and cold side has no function. No obstructions in line. Replace valve to resolve.; ordrng 1 W11025984 (valve)"
Near Victoria, TX 77904
Michael
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRB322DMHV01 "The appliance would shut off when the door was closed and turn on when the door was closed, installed control, the appliance is cooling and working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 03/02/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Ran diagnostics and pulled 1 codesF4E3 wash motor no functionUnit does dispense water, but wash motor will not function. Will need to replace pump to resolve this issue; ordrng 1 W11025157 (pump&motor)"
Near Victoria, TX 77901
Michael
Job Details: 03/02/2021
WASHER AMANA NTW4516FW3 "Takes a long time to fill per customer.F8E1, F7E6 error codes, cleared error codes, tested inlet valve, cold side isn’t coming through, installed inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal"
Near Victoria, TX 77901
Michael
Job Details: 03/02/2021
WASHER MAYTAG MVW6200KW0 "Won’t start per customer. F2E1 error code, HMI stuck button, cleared error code, performed button activation/encoder test, no stuck buttons, ran a diagnostics test, completed with no issues or error codes. The customer started a wash cycle, it’s filling and working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ "Installed icemaker, ran diagnostic mode to test components after installation. Icemaker turns without issue, but fill test was negative. Valve power is on, but does not dispense water into icemaker. Will need to be replaced to resolve this issue.; rqstng P&A on 1 W10179146 (water inlet valve)"
Near Victoria, TX 77904
Michael
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRT138FZDB03 "The gasket keeps coming off on the bottom of the freezer door, used gum sealer and put the gasket back place, the gasket is staying in place and sealing properly."
Near Victoria, TX 77905
Michael
Job Details: 03/02/2021
WASHER MAYTAG MVWC465HW2 "The washer won’t finish the wash cycle. On arrival the customer had already installed the lid lock and strike, said hope couldn’t get anyone to come out. No error codes were store, the hot water valve was off, calibrated and performed a diagnostics test. They don’t use hot water. Advised the hot water needs to be turned on for the appliance to work properly. Possibly due to colder weather the appliance was calling for hot water to compensate for the cold water temperature and never received it, therefore it didn’t complete the wash cycle. Appliance is working normal although it’s making a loud screeching noise, ordered the gearcase, please reschedule the customer when the part comes in.; ordrng 1 W11454372 (GEARCASE )"
Near Corpus Christi, TX 78409
John L.
Job Details: 03/02/2021
WASHER WHIRLPOOL WTW4616FW2 "Installed suspension, issue has been resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 03/02/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Installed wash assembly, tested unit after install. Unit is functioning and draining. Issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 03/02/2021
WASHER WHIRLPOOL WFW6620HC0 "The washer rocks and moves the appliance sometimes per customer. F0E5 off balance load, cleared error code, no signs of leaks from the water dispenser, the bellow is in good shape, found the weep holes were clogged up with dog hair, which is holding water and would cause water to spill out when the door is opened and also cause it to shake and rock on the spin cycle, because not all the water drained out, used a small screwdriver and a shop vac to clean them out, filled the tub with water, no leaks, drained the water, the weep holes are clear and draining properly. Ran a quick wash diagnostics test, completed with no issues or error codes, also ran the spin cycle on manual test, it is spinning nice and smooth, appliance is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/02/2021
WASHER MAYTAG MVW7230HW0 "There was no power to the appliance, unable to get into diagnostics. Removed the console, getting 120VAC to the control, the control isn’t powering on, no green light. Ordered the control, please reschedule the customer when the part comes in ; ordrng 1 W11419171 (CONTROL )"
Near Corpus Christi, TX 78411
John L.
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Installed components, no leaks detected. Issue has been resolved."
Near Corpus Christi, TX 78415
John L.
Job Details: 03/02/2021
WASHER AMANA NTW4516FW3 "Inspected unit, ran diagnostics found errors for lid lock. Lid lock clicks on and off constantly. Replaced lid lock, issue resolved.; used 1 W11307244 (LATCH) from stock"
Near Rockport, TX 78382
John L.
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit, unit is not dispensing ice. Motor turns what is not turning shaft in ice bin. Looking into issue further, found main problem to be with shaft Drive. Drive shaft was frozen in lower position which cause teeth and drive to fail liking with each other. Was able to release gear drive applied lubrication Andr drive shaft regained move ability. Tested after fix, shaft in bin now activated and unit dispenses both whole and crushed ice without issue."
Near Bloomington, TX 77951
Michael
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Not making ice per customer. On arrival the customer said that it was making ice but it stopped and she didn’t understand why, didn’t see the lever that shuts it on and off. Advised the customer this one doesn’t come with one and how the ice maker operates, also explained how the test settings, the appliance is working normal"
Near CTY BY THE SE, TX 78336
John L.
Job Details: 03/02/2021
DRYER WHIRLPOOL WED4815EW1 "Inspected unit, found issue To be with felt fastener around door. Fastener had come undone, and wedged between door panel and felt. This was causing the thumping noise being heard from dryer. Reinstalled fastener, tested afterwards. Unit no longer making thumping noise, issue has been resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2021
DISHWASHER KITCHENAID KDTM404KPS "Inspected unit, found leak to be from front of unit. Possible overfill, replace valve to resolve.; ordrng 1 W11025970 (Fill assembly)"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/02/2021
MICROWAVE KITCHENAID KOCE500ESS11 "Before installing the switches found the connection at the control wasn’t pushed all the way, corrected the problem and turned the breaker on, the MW light came on, the appliance and light are working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/02/2021
DRYER MAYTAG MEDX655DW1 "Taking too long to dry, no longer making a thumping noise per customer. The appliance is heating properly, remove the air vent, it was completely clogged up with lint, cleaned out the hose and air vent, unable to check for outside airflow because it’s on top of the roof, the appliance is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Installed the thermistor, good frost pattern, the fan and appliance are working normal"
Near Alice, TX 78332
Adam
Job Details: 03/02/2021
WASHER WHIRLPOOL WTW7500GC2 Inspection of unit shows error code F7E8 Motor stater over temperature. Replace rotor stater and clutch to resolve issue. ; ordrd 1 W10579778 (stator) and 1 W10817398 (clutch) and 1 W10447979 (rotor)
Near Robstown, TX 78380
Adam
Job Details: 03/02/2021
WASHER AMANA NTW4516FW3 Inspection of unit shows error code for Longfield no fill. Testing other functions of unit show good functionality. Replaced water valve to resolve issue; ordrd 1 W11101906 (valve)
Near Premont, TX 78375
Adam
Job Details: 03/02/2021
WASHER MAYTAG MVWP575GW0 Install components calibrated unit ran test cycle issue resolvedl
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2021
MICROWAVE AMANA AMV2307PFB3 "Inspected unit, no issue with unit. Gave explanation to customer how to use settings on unit. Issue has been resolved."
Near Alice, TX 78332
Adam
Job Details: 03/02/2021
WASHER AMANA NTW4516FW3 Customer complaint of unit not filling with cold water. Inspection of unit shows error code for long fill no fill. Customer also states day before my arrival water valve started to work as intended normal operation. Calibrated unit and ran verification cycle all functions work as designed water valve filling and good pressure. Issue resolved