We serviced a
JENN-AIR ICEMAKER
Model JIM158XYRS1
Near Rockport, TX 78382
John L.
Job Details: 07/14/2021
"Installed components, vacuumed line. Unit would not hold vacuum. Charge unit, found new evaporator has leak. Will need to order new evaporator and replace. ; ordrng 1 W10218037 (evaporator)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Rockport, TX 78382
John L.
Job Details: 07/14/2021
"Replaced console could not replace main control as part was not on hand, powered unit on ran diagnostics, F9E1 long drain. Tested drain pump multiple times, found with drain pump has issues starting up also valves in unit slowly dispense cold water. Will need to replace to resolve.; ordrng 1 W10854688 (housing) and 1 W10727777 (pump-water)"
We serviced a
WHIRLPOOL WASHER
Model WED49STBW1
Near Corpus Christi, TX 78418
John L.
Job Details: 07/14/2021
"Installed components, tested after installation. Issue resolved."
We serviced a
KITCHEN AID DISHWASHER
Model KDFM404KPS0
Near Orange Grove, TX 78372
Jim
Job Details: 07/14/2021
"Customer states that lights on dishwasher are not coming on. Call TechLine, speak to Drew (SR7731248156). Since buttons work, Drew feels we may be in a sub mode of the product. Turns out we are in Kosher Consumer Friendly Mode. Through button pushes and changes, come out of that mode and back to regular mode. No parts needed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Skidmore, TX 78389
Jim
Job Details: 07/14/2021
"Install new shifter assembly and test. Automatic test good. Place unit into drain and spin, working fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Skidmore, TX 78389
Jim
Job Details: 07/14/2021
"Customer states that refrigerator is not cooling properly. Install harness kit. Immediately after powering up, refrigerator getting cold. Warned customer to give fridge a good 8 hours before reloading."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/14/2021
Issue is that the dishwasher is not washing. Finding issue to be a faulty sump assembly. Customer wants to look at new ones before ordering part. Putting a P&A on part. .; rqstng P&A on 1 W11085683 (Sump assembly)
We serviced a
KITCHEN AID RANGE
Model KSGG700ESS1
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/14/2021
Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Universal City, TX 78148
Shawn W.
Job Details: 07/14/2021
I replaced the broken cover wiring. Our customer has been having really good ice production. They were concerned that the unit gets loud at times. I explained the energy start technology behind their compressor and went over the less technical information in the owners manual related to normal design sounds. I offered to properly level the unit for them but they preferred to leave it on wheels for easy cleaning access. I did show partially and fully explain how to level it if they change their mind. I also informed them that those instructions are either in the owners or installation manual. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78240
Sebastian
Job Details: 07/14/2021
Double check the freezer found temperatures to be good did not need to replace evaporator fan assembly customer explained to me that since Ive been there the unit has turned off on its own replace the power supply board and the inverter on the compressor unit kicked on and is beginning to call customer to monitor
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/14/2021
"Issue is that unit stops before clothes are dry on the sensor cycles, timed dry works fine. Issue appears to be with the moisture sensors. Ordering new sensors and controls to resolve issue. Will call customer when parts come in. ; ordrng 1 W11388032 (Control) and 1 W10906551 (Grille assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/14/2021
I removed the back panel to gain access to the the Invertor start device.I found that the start device sent is the wrong part. The part number on the shipment label matches the part in Marcone. Pictures included. I replaced the main control. The actual part that arrived in the box is a start device with part number W10414411 stamped on the part which transfers over to W10859568 in Marcone. It seems that the distributed put the wrong part in the shipping envelope. I have contacted our parts department to get this worked out with Marcone and Whirlpool with parts research. ; ordrng 1 W11320585 (Invertor)
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS2
Near San Antonio, TX 78232
Shawn W.
Job Details: 07/14/2021
I replaced the bad bi-metal fuse with the replacement kit. I ran through service diagnostics cycle and all loads functioned as designed without tripping the fuse. More then likely the different metals warped over time causing the open line. This unit is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78255
Justin
Job Details: 07/14/2021
"Need to replace left side fridge door, insulation has broken down and it doesnt meet the door switch all the time. ; ordrng 1 W11435353 (Fridge door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/14/2021
Customer stated when start button was hit unit would just go straight to clean light on. This was caused by unit being in demo mode. Also found that water wasnt turned on to unit under sink. Turned water on and reset unit to get out of demo mode. Unit is functioning as designed now. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MEDB835DC
Near San Antonio, TX 78238
Sebastian
Job Details: 07/14/2021
Used repair kit for truck stock to change out wheels cleaned out pulley and unit unit is now operating as it should not hearing any noises; used 1 4932056 (Repair kit) from stock
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78254
Sebastian
Job Details: 07/14/2021
Replace the drive assembly as I was still unable to locate noise new motor sounds just like old motor did not replace that part ordering all of the rest of the ducting along with the wheel I did however find another screw but after putting everything back together unit is still making an odd noise ordering parts; ordrng 1 WP8577230 (Housing) and 1 WP694089 (Wheel) and 1 W11117429 (Lint chute) and 1 W11415783 (Seal) and 1 W11233063 (Seal)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Helotes, TX 78023
Justin
Job Details: 07/13/2021
"F7E9, F3E2, F0E4, F0E3 will need to order and replace inlet water valve. ; ordrng 1 W11172234 (Housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78237
Jesus C.
Job Details: 07/13/2021
Actuator disconnected from cam assembly. Ordering new actuator. ; ordrng 1 W10913953 (Actuator)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Garden Ridge, TX 78266
Zachary
Job Details: 07/13/2021
"Was unsure of warranty coverage on this unit so called trade partners and spoke to Faith, she directed me to Jennair service department and I spoke with Kendra. Entitlements do not show 2 year warranty coverage but she says all Jennair product has a 2 year manufacturers warranty. Checked refrigerator found 1 of 2 screws that hold top right hinge to internal door snapped off into internal door. Unable to back screw out to replace so have to order entire inner door to resolve issue. See picture. Fridge door is OOS hand will need to be scheduled when available.; ordrng 2 W11189635 (Hinge screw)s and 1 W10800806 (Inner fridge door)"
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Schertz, TX 78108
Zachary
Job Details: 07/13/2021
"Checked wall microwave oven. Customer complaint is that temperature fluctuates about 20 degrees plus or minus on set temperature, and that oven fan dries out food baking. Discussed that this oven has a hidden bake element and that the fan is what provides that direct heat from element at bottom. This design just works differently. Also, that temperature fluctuations are up to specifications, normal. Showed customer how to calibrate plus or minus temperatures that may help and also emailed them the owners manual. Wall Microwave & oven is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Schertz, TX 78154
Zachary
Job Details: 07/13/2021
Replaced air diffuser and tested. Tested diffuser and it is now operating as designed. Quiet. Refrigerator is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cibolo, TX 78108
Zachary
Job Details: 07/13/2021
"Checked washer found faulty actuator popped off splutch. Replaced actuator. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed.; used 1 W10913953 (Actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78204
Sebastian
Job Details: 07/13/2021
7731238357 Found at the plug to the damper assembly from the cabinet is cracked call tech line on this issue as I wasnt sure how to deal with it there is no part number for the Molex a connection coming out of the cabinet tech line informed me that this is considered an unrepairable issue was able to plug-in damper and get it working but the plug is still cracked confirmed with tech line that this is still enough to call it unrepairable KitchenAid to reach out to either us or customer for more details or replacement
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78254
Sebastian
Job Details: 07/13/2021
Found that the wiring harness was burned out must rewire entire unit to ensure proper function; ordrng 1 W11458883 (Harness)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78250
Sebastian
Job Details: 07/13/2021
Found that unit does not have a full 240 V across the two hotlines. Unit shows 120 V between each hotline and neutral there are some problem at the customers panel box they must get maintenance to repair this issue before we could proceed
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHAXMB00
Near San Antonio, TX 78251
Sebastian
Job Details: 07/13/2021
found that the housing is leaking at the connection in the back also found that filters are hard to install like theres a high amount of pressure now before. Must replace water filter housing ; ordrng 1 WP2186443 (Housing)"
We serviced a
KITCHEN AID VENT HOOD
Model KVWB406DSS2
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/13/2021
Installed new fan motor. No noise issues. Tested to complete.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Schertz, TX 78154
Zachary
Job Details: 07/13/2021
"Product seemed to be out of cosmetic warranty, however I called trade partners and talked to Faith authorization wxq4kxqfpl1, we were granted cosmetic warranty. Checked dryer found dint in bottom right of left side panel. Ordering panel but it is OOS, will need to be scheduled when available.; ordrng 1 W11315726 (Side panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM00
Near San Antonio, TX 78238
Sebastian
Job Details: 07/13/2021
Unit testing good icemaker not needed
We serviced a
KITCHEN AID RANGE
Model KSGG700ESS1
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/13/2021
Installed new blower. No noise issues. Tested to complete. ; schdld next appmnt for 7/14 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM00
Near San Antonio, TX 78238
Sebastian
Job Details: 07/13/2021
The unit was frozen over in the evaporator pan Causing a sheet on the floor of the freezer and dripping into the refrigerator section customer explain to me the last technician did not investigate that far back into their this being the case now that unit is clear customer most likely will not have the problem again
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571C1HZ01
Near Selma, TX 78154
Chris S.
Job Details: 07/13/2021
Replaced valve tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 07/13/2021
Customer stated that washer was making really bad squeaking noise. Found issue to be faulty gearcase. Didnt get any error codes. Gearcase is out of stock.; ordrng 1 W11423758 (Gearcase)
We serviced a
KITCHENAID WALLOVEN
Model KEMS308SSS05
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/13/2021
"Our customer is having a problem with the bake in the oven not getting above 285 degrees F during preheat to 350 degrees F. I entered diagnostics and received error code F6E0. This error often appears if at anytime the microwave was started with nothing in the unit. However, it could be an indication of a failing appliance manager or user interface. I ran the oven up to 350 degrees F and it reached temperature. I spoke with our customer and they first started having problems with the bake around February with the freeze and power outages. Since then they have been using the convection oven feature. I powered down the unit for 3 minutes, then rebooted. I set the clock then cleared the error code. I ran the bake element in preheat again up to 350 degrees F. It did not reach temperature. Likely because it was still warm and cycling down before it reach the desired temperature. The temperature sensor is dropping resistance at higher temperature. I conducted another cycle test and it would not go over 317 degrees F. The relay on the appliance manager for the back circuit. Immunization with the sensor is sticking intermittently. This unit has been running fine in convection and if cooled down between cooking sessions should operate as designed. To run at peak performance this unit will need a new Appliance Manager and a new temperature sensor. We decided it is better to wait and see how the oven functions in the next few weeks. ordrng 1 WPW10119143 (Appliance Manager) and 1 WPW10131825 (Temperature sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78240
Sebastian
Job Details: 07/13/2021
Unit icemaker is cracked again customer also has concerns with the temperature in the refrigerator section ordering both thermistors so that when I come to test unit out I wont have to splice in a busted thermistor and waste anymore wiring Ordering diffuser along with the icemaker; ordrng 1 W11236851 (Diffuser) and 1 W10873791 (Icemaker) and 1 W10316760 (Thermistor rf) and 1 W10316760 (Thermistor fs)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/13/2021
Tightened agitator and verified sett8ng had full or high spin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 07/13/2021
I replaced the bad water valve with a new one. Turned water back in. No leaks. I turned on the ice maker. Unit is fully operational now.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF302ESS01
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/13/2021
"Our customer had a few problems and I addressed all 3. The doors were at times not closing properly, the handle on the freezer door came loose and the water filter reset light had been on. This unit was never installed correctly by Best Buy. It was not leveled. I removed the kick plate and leveled the unit. The doors now close as designed. The freezer door handle was not properly installed either. The crew underneath that holds in the handle was not flush with the door. I corrected this. Door handle is now solid. I reset the water filter indicator light and showed and explained to our customer how this works. When removing the kick plate to level the refrigerator I noticed that one of the two retaining screws was missing. I replaced the screw 67006564 with one from my truck stock. This unit is now fully functional.; used 1 67006564 (Screw) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cibolo, TX 78108
Chris S.
Job Details: 07/13/2021
Replaced actuator per service pointer. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Cibolo, TX 78108
Chris S.
Job Details: 07/13/2021
Customer stated that refrigerator still not cooling and tripped breaker. Found issue to be faulty control board replaced control board tested unit everything passed in diagnostics mode.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Sebastian
Job Details: 07/13/2021
Unit has the old actuator when I made the repair on this unit it was before that notice came up and we were aware of these actuators failing ordering parts; ordrng 1 W10913953 (Actuator)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS
Near San Antonio, TX 78257
Justin
Job Details: 07/13/2021
Spoke with customer and she would like to wait for parts. ; schdld next appmnt for 7/27 TUE !
We serviced a
KITCHEN AID COMPACTOR
Model KTTS505ESS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/13/2021
Replaced door. Issue resolved.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78250
Justin
Job Details: 07/13/2021
Replaced pulley and tested to complete. Wheel was good no issues seen with it.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM3
Near Bulverde, TX 78163
Jim G.
Job Details: 07/13/2021
Replaced drain tube. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 07/13/2021
Verified the console is out again. Also ordering control as a precaution. ; ordrng 1 W11478523 (UI facia console) and 1 W11543998 (Control)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS02
Near San Antonio, TX 78259
Jim G.
Job Details: 07/13/2021
Ive determined a refrigerant leak is present in the evaporator using a leak kit as there was a Ive drier present. Ordering a new evaporator. ; ordrng 1 WPW10205102 (Evaporator) and 1 WPW10143759 (UV Drier)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS1
Near San Antonio, TX 78230
Sebastian
Job Details: 07/13/2021
Found that there is no broiled ignition customers concern with the oven is that it does not heat enough tested with profound that sensor is also showing appropriate resistance along with the oven temperature reading accurate to its bake. Gave customer instructions on how to use convection oven feature to help speed up the cooking process when using the bake ordering igniter and spark module to address broiler issue; ordrng 1 W11162730 (Spark module) and 1 WPW10333842 (Igniter)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Helotes, TX 78023
Justin
Job Details: 07/13/2021
"Replaced lower harness and control board, tested in automatic mode. All test passed, running a quick wash for customer. Tested to complete."
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Kerrville, TX 78028
Colton B.
Job Details: 07/13/2021
Customer said dryer would not run. Tested and found moisture sensor harness was bad and ordered new part. Will call customer when part is in.; ordrng 1 W10906551 (Moisture sensor assembly) and 1 W11388032 (Control) and 1 280148 (Inlet thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78254
Justin
Job Details: 07/13/2021
"Ice maker is double filling, noticed after changing filter. After further investigation will need to replace freezer door. ; ordrng 1 LW11026428 (Freezer door)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ3
Near San Antonio, TX 78253
Justin
Job Details: 07/13/2021
"Unit is working as designed, no issues to see."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kerrville, TX 78028
Colton B.
Job Details: 07/13/2021
"Issue was that unit was not turning on. Tried new timer, did not fix issue. Finding issue to be an incorrectly installed power cord. Installed cord correctly, unit now spins and heats."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Jim G.
Job Details: 07/13/2021
Ive verified that the actuator is failing. ; ordrng 1 W10913953 (Actuator) and 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Kerrville, TX 78028
Colton B.
Job Details: 07/13/2021
Customer said dryer was over heating. Tested and found bad thermal cut off. Replaced from truck stock and tested with no further issues ; used 1 Wpl279816 (Thermal cut off) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Kerrville, TX 78028
Colton B.
Job Details: 07/13/2021
Customer said not making ice. Turned on ice maker and ran cycle and was good with no further issues.
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Kerrville, TX 78028
Colton B.
Job Details: 07/13/2021
"Issue is a F03 error code. Replaced control, unit tested good."
We serviced a
KITCHEN AID RANGE
Model KSGB900ESS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/13/2021
Our customer was having problems with the left burners not turning all the way to low. While taking it apart I found that the screw holding in the saddle valve was broken. I replaced the screw W10673618 from truck stock. I found that the left front and left rear knobs had been placed on the opposite valves. I corrected this. The unit is now fixed and functioning as designed.; used 1 W10673618 (Screw) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Von Ormy, TX 78073
Jesus C.
Job Details: 07/13/2021
Unit not under warranty. Advised customer to contact whirlpool for coverage.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/13/2021
I found that there were parts needed missing from my bin. I informed our customer and explained that we would locate them and work to reschedule as soon as possible.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near San Antonio, TX 78218
Douglas H.
Job Details: 07/13/2021
"Previous tech diagnosis of faulty compressor. Rediagosed unit, unit is cooling now and had a full frost pattern. Ran diagnostics testing to check unit. Found issue to not be SS issue but to be control boards. Ordering both controls to resolve the issue. Unit is under warranty. Parts oos. ; ordrng 1 W11518204 (Ui) and 1 W11196400 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78216
Douglas H.
Job Details: 07/13/2021
Last trip found faulty defrost harness. Replaced harness to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS03
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/13/2021
Last trip found ice door motor weak and failing and leak in ice door paddle seal. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Boerne, TX 78015
Douglas H.
Job Details: 07/13/2021
"Last trip found faulty compressor and electronic control. Replaced compressor to resolve that issue, vacuumed unit, held vacuum. Charged unit held charge. Replaced electronic control and reprogrammed control. SS p&l covered under manufacturers limited extended warranty. Control is not covered. Collected part cost. Unit is performing as designed now. No further issues at this point."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Converse, TX 78109
Zachary
Job Details: 07/13/2021
"Checked washer, found faulty actuator popped off splutch. Replaced actuator, calibrated and tested washer, no issues or error codes found. Adjusted the feet to balance washer. Washer is now working as designed.; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78209
Chris S.
Job Details: 07/13/2021
Customer stated that washer making squeaking noise found issue to be faulty gearcase. Ordering gearcase and control board just in case both parts are out of stock.; ordrng 1 W11423758 (Gearcase) and 1 W11543998 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Chris S.
Job Details: 07/13/2021
Replaced bracket everything working as designed. Yes to survey.
We serviced a
SAMSUNG RANGE
Model NE59M4320SW/AA
Near Converse, TX 78109
Chris S.
Job Details: 07/13/2021
Replaced temperature sensor. Tested unit everything working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78205
Sebastian
Job Details: 07/13/2021
"Replaced sliders and brackets on both sides , replaced gears freezer is now pulling back into the unit as it should"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/13/2021
I replaced the actuator and ran calibration. Went into manual test mode and checked agitate and spin. Unit is now functioning as designed. I answered some questions about care and use.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/13/2021
I called Whirlpool Tech Line and spoke with Leon as directed. He was not to helpful so I ended the call because he did not seem to be having a good day. I assessed the problem myself and found that another LED module went bad. I replaced it with a part W11462342 out of my truck stock. U it is now lighting again as designed.; used 1 W11462342 (Module) from stock
We serviced a
KITCHEN AID OVEN
Model KODE500ESS05
Near Corpus Christi, TX 78411
John L.
Job Details: 07/13/2021
"Install components, tested. Unit still wont heat, check voltage. Unit shows 240v Drops once unit is powered on. Issue Is home electrical, unit should function without issue once electricity is properly restored to unit."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78418
Adam
Job Details: 07/13/2021
Inspection of unit shows two error codes one for motor faults the other for unbalanced load. There is a service partner in regards to this unit in error code for motor fault stating to replace actuator. According to job notes actuator has been pre-ordered. Reschedule appointment When component is in hand.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB
Near Robstown, TX 78380
Jim
Job Details: 07/13/2021
"Customer states that refrigerator is not making ice. Cycle icemaker. No water released to ice tray. Valve bad. Please order inlet valve (WPW10279909), and contact customer when parts arrive.; ordrng 1 WPW10279909 (Valve, inlet)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Corpus Christi, TX 78412
John L.
Job Details: 07/13/2021
"Installed components, unit still has no function. Issue with control board. Replace to resolve also latch received was faulty will need to replace as well.; ordrng 1 W11032875 (Latch) and 1 W11266006 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Corpus Christi, TX 78418
John L.
Job Details: 07/13/2021
"Installed igniter, tested unit after installation. Burner ignited at first click, and did so throughout its cycling. Wrong spark module ordered, does not seem to need spark module as unit is lighting. Issue resolved. If customer happens to call back order spark mod W10457998"
We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near Corpus Christi, TX 78418
Adam
Job Details: 07/13/2021
Customer states unit not spinning And a strong smell of oil/Reese. Inspection of unit shows error code for unbalanced load. Further inspection shows wash plate is free spinning from tub. Removing wash plate Shows your case oil seeping up into the unit from main seal. After informed customer of my findings shes declined any further service on the unit. . Issue resolved
We serviced a
AMANA REFRIGERATOR
Model ARS9168AB
Near Port Aransas, TX 78373
John L.
Job Details: 07/13/2021
"Customer still having issue with seal on door, seal keeps falling over itself and this is causing issues with freezer section. Also evaporator fan motor may have been damaged by frost. Will possibly need to be replaced.; ordrng 1 R0000203 (gasket,door fzr (blk), ordrd 1 WPW10189703 (motor-evap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Corpus Christi, TX 78414
Adam
Job Details: 07/13/2021
Customer complaint of intermittent ice. During my visit icemaker was working as intended but customer states that is not always the case two or three days will go by where theres no problem or two will go by where theres no ice. Surface planer related to this issue states broken wire in heater for fill tube. Ordering kit from service pointer to resolve issue.; ordrng 1 W11366500 (Fill tube heater kit)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Odem, TX 78370
Jim
Job Details: 07/13/2021
"Customer had unit installed, but installer forgot base. When he tilted unit up to install base, customer states that unit worked fine. After base was installed, it did not work. Unit hums when push to start button is pushed. ERR shows on screen, but when in diagnostic mode, no error comes up. Contact TechLine, speak to Bruce (SR ). After voltage checks, determine that dryer had hung up somewhere, and to make sure it moved freely while being put back together. Put back together and test. No faults found, no new codes, no parts used."
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Ingleside, TX 78362
John L.
Job Details: 07/13/2021
"F7E7 motor unable to reach speedF0E5 off balanceF7E1 basket speed faultInspected unit after retrieving codes, motor tested good. Found issue with hub and splutch, will need to replace both. Unit also has suspension issues, will need to replace to resolve issues.; ordrng 1 W10396887 (hub) and 1 W10721967 (drive pulley) and 1 W11226768 (suspension)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS01
Near Corpus Christi, TX 78414
Adam
Job Details: 07/13/2021
Summer complaint of unit not cooling. Inspection of unit shows control nonresponsive. Unit is getting proper voltage but control board will not respond to any command including diagnostic. Replace control board to resolve issue. Have not set return date pending partner rival. Also require authorization; rqstng P&A on 1 W10746274 (cntrl-elec) and 1 W10317076 (cntrl-elec) and 1 W10330834 (start-dev) and 1 W10350564 (capacitor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Sinton, TX 78387
Jim
Job Details: 07/13/2021
"Customer states that washer is making noise during drain. Check for errors, none found. Check pump noise, no unusual loud noises. Consult customer about noises and differences in new vs. old washers. No parts needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Corpus Christi, TX 78411
Adam
Job Details: 07/13/2021
Customer complaint of no ice. Inspection of unit shows ice production is fine and operating as it should but ice was jammed in the bin not allowing auger motor to spin freely to dispense ice. Dumped out about half the been repositioned ice tested unit both crush and cubed work as directed. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78413
Adam
Job Details: 07/13/2021
Customer complaint of unit leaving clothes wet at end of cycle. Inspection of unit shows two air codes one for motor faults and another for hot water during the rinse cycle. Investigation into this shows hot And cold water hose reversed in service pointer regarding other issue staining actuator will need to be replaced. based on work notes actuator has been ordered and waiting arrival. Have not scheduled return date pending part arrival; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Portland, TX 78374
John L.
Job Details: 07/13/2021
"Installed component, tested after installation. Issue resolved."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/12/2021
"Complaint of not heating. Unit sitting on counter, no where near the outlet to properly test it. Tore unit down to find slight damage to the heater, but still ohmed out. Replaced element as a contingency. Issue likely with power supplied. Couldnt properly test u it as it was not installed to proper location in apartment. Per sb web this unit is oow."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 07/12/2021
Last trip found unit had bowed drain pan. Installed drain pan kit to resolve the issue. Unit testing good now and drain pan is flush. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 07/12/2021
Rediagnosed unit to find issue wasnt a SS issue. Refrigerator Evap completely frozen over. Defrosted entire Evap to find thermistor was at fault. Replaced Evap harness with fan to resolve the issue. Unit testing good now. No further issues at this point. Advised customer of 24-48 hr cool down period.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 07/12/2021
Replaced control and tested unit unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Cibolo, TX 78108
Zachary
Job Details: 07/12/2021
Checked dishwasher found left rack stopper missing causing rack to pop out and not work as designed. Ordering stopper to resolve issue. Rescheduling adjuster assembly as contingency.; ordrng 1 WPW10508950 (Rack stop)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78251
Sebastian
Job Details: 07/12/2021
Customers concern is long dry times and having to run multiple times to get clothes dry. Found that everything on the unit is working as designed after changing safety can confirm however that there are birds nest in the venting outside.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78250
Justin
Job Details: 07/12/2021
"Ran unit through diagnostics and calibration. Was not able to hear problem, customer also said it hasnt made the noise in a few weeks. Basket sounds like it is losing the fluid inside, changing out hub/spanner and basket would be better option. Will have customer monitor and see if noise will become more consistent."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near San Antonio, TX 78250
Justin
Job Details: 07/12/2021
"F4E3 only fault stored in unit, unit passes diagnostics mode. Raised the dryness level from 2 to 4. Should help get the unit hotter. Will refer customer to use and care guide when it comes to loading procedures. Also want customer to ensure clothes are not too wet coming out of washer."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/12/2021
"Issue was a kinked water supply line. Replaced water supply line, unit now has water flow. Found a frozen fill tube on ice maker, believe this to be the issue for the lack of ice production. "
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cibolo, TX 78108
Zachary
Job Details: 07/12/2021
"Checked washer found F8E1- long fill, F0E3- overload, F0E7- load detected when running clean washer cycle, F7E9- locked rotor, F0E5- off balance. Cleared error codes. Ran DLMS calibration cycle and automatic test. All checked good. Tested motor to see if there was resistance and agitation. All checked good. Washer is working as designed. Informed customer about soil level and spin speeds. More than likely had extra heavy soil level cycles throw clothes off balance and go into high spins. Educated and adjusted soil/spin levels and showed features of washer."
We serviced a
KITCHEN AID DISHWASHER
Model KDTE704DSS0
Near Boerne, TX 78015
Douglas H.
Job Details: 07/12/2021
Last trip found faulty vent assembly and drain pump. Replaced both parts to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Justin
Job Details: 07/12/2021
"Replaced burner tube, unit still not working. Spoke to tech like and they said to replace the bake broil harness and dsi control. 7730816497; ordrng 1 W11161843 (Bake/broil harness) and 1 W11162730 (DSI control)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS0
Near San Antonio, TX 78253
Justin
Job Details: 07/12/2021
Unit has frame damage and will need to be replaced. Calling to document findings. Deemed non repairable file number 7731225161