We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78256
Drew
Job Details: 04/11/2022
Upon arrival called tech line recirculation sr#7733400753 from Ed. Walked through all wiring p, checked out good. Put unit into diagnostics and reset the unit. Unit is not functioning properly. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Inez, TX 77968
Michael
Job Details: 04/11/2022
"Installed new belt, the appliance is no longer making a screeching noise, the appliance is working normal"
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78250
Sebastian
Job Details: 04/11/2022
Customers concern with the unit is that they have a long dry times and have to run the unit several times to get any other clothes to dry found that the venting going outside hes pulling it up which is collecting water found evidence of wet lint and a heavy blockage in the venting venting is also a accordion style foil vent meant for temporary use which can be a fire hazard customer has had Best Buy do the full install customer to reach out to Best Buy to address a venting left patriot vent cleaner information with customer. Unit has a good supply of 240 and all functions are working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78109
Garry
Job Details: 04/11/2022
Customer complaint of refrigerator not cooling. Arrived to find RC at 55F and FC at 28F. Evaporator cover frosted over from top to bottom. In Service Diagnostics, I found Defrost Sensor to be open. Ordering Evaporator Harness (W11405276) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11405276 (Evaporator Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78232
S
Job Details: 04/11/2022
Upon arrival customer stated that the unit would send crushed out of dispenser every now and then. Verified that the bin dispenser was crushing ice in the bin due to being too full with ice. Advised customer to dump out ice from bin about once a month to resolve issue. Issue with gasket is that a small flap on the gasket was slightly torn. Advised customer the flap would not effect performance of the unit. Last issue was the metal strip on the gallon bucket would pop out after week or two. Customer asked if we could replace the bucket. Advised customer that Whirlpool considers the gallon bucket to be considered as cosmetic and cosmetic is only covered for the first 30 days. Customer states they will super glue the strip of metal to the bin. Explained care and use to customer before departure. No further issues at this point. Unit functions as designed.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78259
Chris S.
Job Details: 04/11/2022
Called customer to let them know Im going to have to reschedule appointment due to not feeling good didnt get to speak to customer left voicemail letting him know the situation.; schdld next appmnt for 4/19 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78230
S
Job Details: 04/11/2022
Upon arrival customer stated unit still leaked from the corner but several days after use. Verified a cracked tub. Ordering the tub and drain filter to resolve issue. ; ordrng 1 W10238320 (Tub) and 1 W10215093 (Drain pump filter), states that autho needed
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near San Antonio, TX 78249
Jim G.
Job Details: 04/11/2022
I verified adjusters are I fact needed. It appears the parts are covered by the extended warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near San Antonio, TX 78258
Jim G.
Job Details: 04/11/2022
I verified a stripped shaft and possible damage to the motor. ; ordrng 1 WP2318082 (Shaft) and 1 W10822635 (Ice motor)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78210
Jay
Job Details: 04/11/2022
Replaced drive motor as well as blower wheel. Unit working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHW06
Near San Antonio, TX 78216
S
Job Details: 04/11/2022
Upon arrival defrosted the entire unit. Replaced bi metal and thermistor. I have no cell or service for the iPad at the airport. Could not call tech line for assistance on the u it but I found that the reason for the frost build up is that the heater/defroster is faulty. Ordering 1 W11400747 to resolve issue. ; ordrng 1 W11400747 (Heater/Defroster)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Floresville, TX 78114
Daniel
Job Details: 04/11/2022
Customer reported console/control not working correctly. Console/control will shut off randomly mid use and customer will have to unplug and re plug unit to get unit to work again. Customer stated she had had this issue since day 1. Console has already been replaced twice and ACU once. Called techline had me run multiple tests. Found error code F6E4 which is faulty connection between console and ACU. While talking to techline the call was lost and when trying to call back to techline it said that techline will be unavailable due to training purposes. Since last visit was within 90 days no service call was charged since it was the same issue. Ordering ACU and console. Customer is requesting for Douglas Hebert on next visit. ; ordrng 1 W11261167 (Control board)
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHG2250TS0
Near Selma, TX 78154
Chris S.
Job Details: 04/11/2022
Call customer to let them know not feeling good and having to reschedule then I get to speak to customer but left voicemail letting them know the situation; schdld next appmnt for 4/19 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78250
Sebastian
Job Details: 04/11/2022
Found that the UI in the pantry is full of water customer would need to have the UI replaced along with the actual door as there is heavy corrosion whole unit will need to come apart. customer to go ahead and move onto new unit for the time being we have disabled the UI which should resolve the lighting and cooling issues.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near San Antonio, TX 78254
Sebastian
Job Details: 04/11/2022
Determine that the spark DSI module is the issue as we changed out the igniter igniter is not producing any spark whatsoever even with the new igniter spark DSI has proper power going to it ordering spark module; ordrng 1 W11162730 (Spark module)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78218
Garry
Job Details: 04/11/2022
Customer complaint of leaking under DW. Arrived to find outdated element installed with significant deterioration of bushings. Replaced Element (W11537778) as per Service Pointer W11540964/SP S17304. Returned unit to operation and tested for leaks. No stored fault codes at the time of my departure. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Boerne, TX 78015
Drew
Job Details: 04/11/2022
Upon arrival found rr burner not giving enough gas. Ordering caps, heads, orifice holder, orifice, and valve to resolve issues.; ordrng 1 W10833886 (cap-burner) and 1 WP8286813 (burnr-head) and 1 W10594399 (holder-orf) and 1 W10791082 (spud-orfce) and 1 W10597156 (valve-gas)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/11/2022
Customer stated unit upper right hinge not set properly. Found pin in hinge had become dislodged. Managed to secure pin back into hinge to temporarily resolve the issue. Ordering upper right hinge to resolve the issue fully. Scheduled for soonest availability. ; ordrng 1 W11409290 (Hinge upper right)
We serviced a
KENMORE MICROWAVE OVEN
Model n/a
Near La Vernia, TX 78121
Daniel
Job Details: 04/11/2022
Upon arrival customer stated house is about 3 years old and that all appliances should be in warranty through sears. Checked all appliance tickets and found no info on any warranty from sears. Let customer know they would have to contact sears and sears would dispatch us the ticket stating any kind of warranty that they have. Let customer know that without any warehouse info I would need to charge 1 ticket a full service call fee along with a 2nd appliance call fee for every other appliance after that. Customer stated she will contact Sears to get the new tickets dispatched to us.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/11/2022
Tested unit. Adhesive on range from manufacturer. Cleaned adhesive. No further issues. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/11/2022
Tested unit. Belt slipped off pulley. Will need new belt and shield. ; ordrng 1 WPW10427633 (Shield)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/11/2022
Last trip found faulty motor and capacitor, due to not spinning. Replaced both to resolve the issue. Calibrated unit and ran auto testing, noticed squeaking during spin. Unit is functioning properly now, just squeaking. Created new ticket for new issue. See 101705 for squeaking issue.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78248
Jim G.
Job Details: 04/11/2022
Customer described a sustained squealing. I verified the rollers were significantly worn down. I replaced he dryer kit. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/11/2022
Customer stated no water coming into the unit. Found cause to be water on home side was in the off position. Turned water back on to resolve the issue. Used wire tie from stock to prevent accidental water shut off. ; used 1 WP8567668 (Tie-wire) from stock
We serviced a
MAYTAG WASHER
Model MHW5100DC0
Near San Antonio, TX 78248
Jim G.
Job Details: 04/11/2022
I verified a clogged air vent filter to pressure sensor. Cleared instructions and used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cibolo, TX 78108
Chris S.
Job Details: 04/11/2022
Call customer to let them know that Im not feeling good got a voicemail left a voicemail for customer to hear.; schdld next appmnt for 4/19 TUE !
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78253
Jay
Job Details: 04/11/2022
Replaced shifter. No codes. Unit working.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78217
S
Job Details: 04/11/2022
Upon arrival customer stated h it would make a loud squealing noise. Verified a faulty gear case. Ordering 1 W10006481 gear case to resolve issue. Requesting double labor as well. ; ordrng 1 W10006481 (Gear case)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS
Near La Vernia, TX 78121
Daniel
Job Details: 04/11/2022
Upon arrival customer stated house is about 3 years old and that all appliances should be in warranty through sears. Checked all appliance tickets and found no info on any warranty from sears. Let customer know they would have to contact sears and sears would dispatch us the ticket stating any kind of warranty that they have. Let customer know that without any warehouse info I would need to charge 1 ticket a full service call fee along with a 2nd appliance call fee for every other appliance after that. Customer stated she will contact Sears to get the new tickets dispatched to us.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near San Antonio, TX 78217
S
Job Details: 04/11/2022
Upon arrival customer stated that unit would leak when dispensing. Upon further inspection a hose was loose on the rear side. Retightened hose. Customer also stated they did not have water filter inserted which where the leak was being caused from. Reinstalled filter. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near San Antonio, TX 78218
Garry
Job Details: 04/11/2022
Customer complaint of whites coming out of wash cycle with rust-colored stains on them. Found issue to be soils under loose washplate staining clothing. Removed washplate and cleaned inner basket, under & top sides of washplate, washplate cap, etc. and reassembled unit. Advised customer that it is possible for this to happen again, and that running a cleaning cycle on washer would be a good idea before washing more clothing in it. Also advised customer of pending gearcase failure, and customer stated she would be more inclined to replace the unit when & if faced with such a repair. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/11/2022
Tested unit. Back left burner not igniting. Will need new igniter and burner head. ; ordrng 1 W11435659 (Burner head) and 1 W11453940 (Igniter)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Salem, VA 24153
Chris S.
Job Details: 04/11/2022
I installed a suspension kit and checked operations. All operations check okay.
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/11/2022
Installed new panel, door, and hinges. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Roanoke, VA 24014
Chris S.
Job Details: 04/11/2022
The ice maker is working intermittently. ; ordrng 1 W10882923
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 04/11/2022
Replace both brackets associated with the filter housing to resolve issues. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Cave Spring, VA 24018
Chris S.
Job Details: 04/11/2022
The unit isn't getting voltage. Customer will have wiring repaired.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/11/2022
Customer stated unit not powering on. Verified proper voltage and polarity supplied to unit, found main control sending proper dc voltage to ui, ui not responding or powering on. Ordering ui to resolve the issue. Scheduled for soonest availability pending part arrival. Advised customer of potential of part not arriving as it should and if that does happen we will reach out. ; schdld next appmnt for 4/14 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Roanoke, VA 24018
Chris S.
Job Details: 04/11/2022
the unit was unplugged when I arrived so I was unable to tell positively if there is a defrost issue versus an inefficient compressor W11370574. There was more water in the defrost drain than normal. Customer will monitor temperature for up to 24 hours and let us know. If it is a defrost issue we will need to order a control board W11321509 and defrost thermistor W10384183.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78231
Jesus C.
Job Details: 04/11/2022
Door scratched. Will need new door. ; O-emld tckt
We serviced a
WHIRLPOOL KITCHEN
Model KRFC704FBS04
Near Cave Spring, VA 24018
Chris S.
Job Details: 04/11/2022
The ice maker wasn't filling with water. I was able to get water at the left door top hinge. The fill tube in the door appears to be blocked with styrofoam insulation. Austin appliance`ill replace the refrigerator.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78252
Jay
Job Details: 04/11/2022
Rear two elements do not work. Ordering elements and infinity switches.; ordrng 2 W11171119 (Rear element)s and 2 WP3149404 (Infinity switch)s
We serviced a
WHIRLPOOL LAUNDRY
Model MVWX655DW1
Near Vinton, VA 24179
Chris S.
Job Details: 04/11/2022
The suspension is a bit weak. ; ordrng 1 W11130362 (Suspension kit.)
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78209
Garry
Job Details: 04/11/2022
Customer complaint of washer not finishing cycle and intermittently not unlocking door. Previous tech diagnosed these issues as ACU & HMI failures. Arrived today with both parts to install, but HMI and ACU testing good at this time. Found fault codes F8E1(Valve Failure), F5E2(Lock Failure), & F5E3(Unlock Failure). Lid lock did fail on me during diagnostics cycle. Rescheduling ACU & HMI and ordering Door Latch (W11316250). Techline unavailable today during our appointment window, but I will call them during my follow-up. If ACU/HMI are needed, Ill have them with me at that time. NR attached attention note stating customer is OOW, but it appears to me that this is an in-warranty call. Confirmed with KW. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11316250 (Latch)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Vinton, VA 24179
Chris S.
Job Details: 04/11/2022
The tub is leaking at the top seam. Reference number 7733395285; ordrd 1 W11409866 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Boerne, TX 78006
Douglas H.
Job Details: 04/11/2022
Last trip found issue with ui panel. Replaced ui panel to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Roanoke, VA 24012
Chris S.
Job Details: 04/11/2022
I installed the lint filter switch and checked operations. All operations check okay.
We serviced a
FRGIDAIRE DISHWASHER
Model FGID2466QF4A
Near San Antonio, TX 78233
S
Job Details: 04/11/2022
Upon arrival the customer stopped me at the door and customer stated they wanted to know if it would a good idea to repair the unit or replace which they wanted to do. Considering the unit being 6 years old I advised the customer that it would be wise to buy a new Whirlpool dishwasher since it would come with a 1 year warranty with purchase rather than putting money into a unit that may have more underlying issues. Customer stated they would buy a new unit. Took a qp of the unit to get it on file. Putting down as courtesy call. No further issues at this point. Q
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017AS2
Near Roanoke, VA 24019
Chris S.
Job Details: 04/11/2022
the fuse checked open. I replaced the primary switch and found it wi
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FLDB00
Near Universal City, TX 78148
S
Job Details: 04/11/2022
Upon arrival switched out faulty bi-metal harness with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS0
Near Hollins, VA 24019
Chris S.
Job Details: 04/11/2022
Heating Element - SP W11540964 - Special Project S17304. I installed a new element and checked operations. All operations check okay. There were no leaks. ; used 1 W11537778 (Element) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/11/2022
Customer stated lower rc drawer much colder than top shelf. Found cause to be damper not closing all the way and leaking air. Replaced damper to resolve the issue. Unit testing good now. No further issues at this point. Unit is under Costco additional year warranty.
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Salem, VA 24153
Chris S.
Job Details: 04/11/2022
Heating Element - SP W11540964 - Special Project S17304. I installed a new element and checked operations. All operations check okay. There were no leaks. ; used 1 W11537778 (Element) from stock
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS956ESS02
Near Boerne, TX 78015
Sebastian
Job Details: 04/11/2022
Replace the bezel on the unit customer still describes popping noises identify the popping noise as the igniter switch is not a gas issue to proceed with repairs, troubleshooting with switches. We must remove the cooktop which would require customer to sign waiver of damages to surrounding area customer did not want to sign waiver closing out ticket reported with partner team
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jay
Job Details: 04/11/2022
Replaced drain pump. Unit working as it should.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/11/2022
Last tech found faulty ui board. Replaced ui board to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near San Antonio, TX 78209
Garry
Job Details: 04/11/2022
Customer complaint of unit not heating. Previous visit found faulty heating element. Replaced Heating Element (WP3387747) and returned unit to operation. Dryer testing good. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near San Antonio, TX 78201
Garry
Job Details: 04/11/2022
Customer complaint of damage to inner basket and of unit not agitating/spinning well. Found F0E5(Off-balance Load) fault code. Cleared fault code and tested unit. Motor seems weak in agitate and spin, and gearcase doesnt sound well. Resistance values of motor windings slightly out of spec. Upon visual inspection of drive assembly, slider is badly worn and covered with gear oil. Customer has opted to replace machine rather than incur parts & labor costs of repair. Job complete, no further issues at this time.
We serviced a
KENMORE REFRIGERATOR
Model 795.72483.410
Near La Vernia, TX 78121
Daniel
Job Details: 04/11/2022
Upon arrival customer stated house is about 3 years old and that all appliances should be in warranty through sears. Checked all appliance tickets and found no info on any warranty from sears. Let customer know they would have to contact sears and sears would dispatch us the ticket stating any kind of warranty that they have. Let customer know that without any warehouse info I would need to charge 1 ticket a full service call fee along with a 2nd appliance call fee for every other appliance after that. Customer stated she will contact Sears to get the new tickets dispatched to us.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS03
Near Boerne, TX 78006
Drew
Job Details: 04/11/2022
Replaced optics and ice maker per tech line. Still cant get ice maker to have voltage. Per tech line unit has a internal wire issue thats non repairable. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78249
Jim G.
Job Details: 04/11/2022
I vetoed a bunching ice door also the ice maker registered an error. ; ordrng 1 W11483245 (Icemaker) and 1 W11171728 (Ice door)
We serviced a
WHIRLPOOL DRYER
Model MEDB880BW0
Near San Antonio, TX 78244
Chris S.
Job Details: 04/11/2022
Called customer to let them know I have to reschedule due to being sick.; schdld next appmnt for 4/12 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/11/2022
"New issue. After repair done on job 100606 found unit squeaking during spin. Replaced cam and belt from stock to resolve the squeaking issue. Unit performing as designed now with normal noise. Used W11239857 belt and W10721967 cam from truck stock.; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HB01
Near Boerne, TX 78006
Drew
Job Details: 04/11/2022
Replaced broken parts, reservoir pan and pump to resolve issues. No further issues at this point
We serviced a
KENMORE REFRIGERATOR
Model 79572043315
Near San Antonio, TX 78232
Jim G.
Job Details: 04/11/2022
"I verified a bad compressor and will require condenser per DH instruction. I quoted 541.xx parts, 699 labor. I collected PSC. ; ordrng 1 ACG73645004 (Condenser Assembly) and 1 TCA38151706 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Helotes, TX 78023
Drew
Job Details: 04/11/2022
Replaced ice maker due to faulty thermistor, put unit into diagnostics no error codes on ice maker present as last time it was e5. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78228
Garry
Job Details: 04/11/2022
"Customer complaint of loud noise during spin cycle. Found stored fault codes F2E1(Stuck Key), F7E1(Basket Speed), & F0E2(Over Suds). Found badly worn cam, belt, and that washplate was fused to drive shaft. Customer was under the impression that the failure would be covered under 10-yr limited parts warranty and was not pleased with the idea of investing several hundred dollars in repairing the unit. Customer has opted to replace machine. Job complete, no further issues at this time. Collected SC."
We serviced a
KENMORE OVEN ELECTRIC (D
Model 790.4845341
Near La Vernia, TX 78121
Daniel
Job Details: 04/11/2022
Upon arrival customer stated house is about 3 years old and that all appliances should be in warranty through sears. Checked all appliance tickets and found no info on any warranty from sears. Let customer know they would have to contact sears and sears would dispatch us the ticket stating any kind of warranty that they have. Let customer know that without any warehouse info I would need to charge 1 ticket a full service call fee along with a 2nd appliance call fee for every other appliance after that. Customer stated she will contact Sears to get the new tickets dispatched to us.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78232
S
Job Details: 04/11/2022
Upon arrival customer stated unit would seem to have a low knocking sound when the unit would slow down after spinning. Tested unit Ians found that unit functions as designed. No error codes found either. Explained use and care to customer. Explained that the unit makes a low knocking when slowing down to stop. Verified with Sebastian that the unit functions as designed. Customer is content with diagnosis and explanation of unit. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78266
Douglas H.
Job Details: 04/11/2022
Customer stated unit not dispensing ice. Found cause to be ice bin gear slipped out of place and the spindle is damaged. Ordering ice bin to resolve the issue. Per sb web unit under Costco 1yr additional warranty. Scheduled for soonest customer availability. ; ordrng 1 W11185686 (Ice bin)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78254
Sebastian
Job Details: 04/09/2022
Found that blower fan was cracked double checked call later on and realize that the fan that is on order is the incorrect fan ordering the blower ; ordrng 1 W11442100 (Blower)
We serviced a
[UIS # 12325] WASHER
Model n/a
Near Corpus Christi, TX 78411
John L.
Job Details: 04/08/2022
Inspected unit, unit has notation of waiting on parts. According to personnel, this unit was looked at and parts were on order for issue. Ordering parts need for repair.; ordrng 1 W11032875 (Latch) and 1 W11091027 (Strike)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Corpus Christi, TX 78414
John L.
Job Details: 04/08/2022
Installed components, suspension, tub ring, agitator, and dispenser. Recalibrated unit and issue has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
John L.
Job Details: 04/08/2022
Inspected unit, unit is turning on at every attempt Im trying to reproduce issue. Unable to get a unitary reproduce issue customers having, there are no errors on unit. It may be a possible issue with spark module or control on unit. Will order these components to resolve any issues customers having with the unit.; ordrng 1 W10920631 (module-spk) and 1 9758078 (burner,bake) and 1 W11204525 (cntrl-elec)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Port Aransas, TX 78373
John L.
Job Details: 04/08/2022
Inspected unit, found drain pump does not push water. No clogs or obstruction in drain line, wil need to replace drain pump to resolve issue.; schdld next appmnt for 4/14 THU !
We serviced a
WHIRLPOOL WASHER
Model WED5100HC0
Near Corpus Christi, TX 78412
Adam
Job Details: 04/08/2022
Call customer before arrival to let her know that product was dispatched incorrectly and does not show as having the Rent-A-Center additional one year warranty. Customer states Rent-A-Center has both products even though work order was dispatched to customers home address. When speaking to the customer I did try to inform her that she would need to contact Rent-A-Center and have the work order re-dispatched correctly showing both the correct address and the additional one year warranty in order for the product to be worked on. Phone call was made on 3cx.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77904
Michael
Job Details: 04/08/2022
The washer doesnt go past rinse per customer. F2E1 stuck key, F7E1 basket speed fault, cleared error codes. I looked underneath and found the belt had come off. Removed the shield, the pulley was loose, replace the cam assembly. Calibrated and performed a diagnostics test, completed with no issue or error codes, the appliance is working normal ; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock
We serviced a
AMANA RANGE
Model n/a
Near Victoria, TX 77901
Michael
Job Details: 04/08/2022
This is a Samsung appliance that isnt matching with the warranty model/number that is on this order. Looks like its for a washer. I showed the customer where the model/serial is, so she can can give it to the warranty.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Corpus Christi, TX 78418
John L.
Job Details: 04/08/2022
Placed unit into diagnostics mode, received F8E1 long fill error. Tested valves, valve power up but no water dispensed. Checked lines from wall, turns out issue with water line. Fixed issue and resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77905
Michael
Job Details: 04/08/2022
The drum wasnt spinning, removed the front panel, found the belt had busted. The rollers, idler pulley and the motor were in good condition, installed new belt from TS 341241. Put the appliance back together, its heating and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Benton, AR 72019
Blake D.
Job Details: 04/08/2022
"Replaced ui at customer house, unit is on a different outlet and the breaker has been changed, when plugging the unit back in compressor did come on, now Im defrost mode, also line noise is no longer present, unit operation checks okay"
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Hot Springs, AR 71913
Blake D.
Job Details: 04/08/2022
"Install actuator tested unit ran auto test and calibration, unit operation checks okay, customer will pay Monday, approved by Nate amount is ($176.77) that is part and labor"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ0
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/08/2022
"Replaced cooktop and trim, no damage to both parts unit operation checks okay"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Sherwood, AR 72120
Micheal
Job Details: 04/08/2022
Replaced ice bin due to jamming with or without ice in it. No ice in new bucket to test. Customer will call back if any further issues arise
We serviced a
WHIRLPOOL KITCHEN
Model KUIX335HPS01
Near Sherwood, AR 72120
Micheal
Job Details: 04/08/2022
Outer door panel broke loose from inner door. Ordered outer door and badge; ordrng 1 W11367891 (Panel) and 1 W10909682 (Badge)
We serviced a
WHIRLPOOL KITCHEN
Model WRS571CIHZ04
Near Maumelle, AR 72113
Micheal
Job Details: 04/08/2022
Inspected unit and found failed icemaker assembly. Thermistor failed test. Replaced icemaker and tested operation normal ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Maumelle, AR 72113
Micheal
Job Details: 04/08/2022
Inspected unit and found screw stuck between the drum and the frame causing sqealing noise. Ran and tested normal...collected $198.69 by cc 1708
We serviced a
WHIRLPOOL LAUNDRY
Model WTW8500DC2
Near Maumelle, AR 72113
Micheal
Job Details: 04/08/2022
Tested unit and found that screen kept blanking out. Proper voltage to acu. Customer does not want repair. Collected $119.36 by cc 5484. Unit needs ACU and Ui...
We serviced a
WHIRLPOOL KITCHEN
Model WOS51EC0HS02
Near Maumelle, AR 72113
Micheal
Job Details: 04/08/2022
"File number 7733380870. Customer complaint Oven not shutting down when broiler is used. Refered to Service Pointer W11525545, contacted Whirlpool Safety team to document. Oven door gasket support clip broke off, ordered door gasket. Safety file number 7733279816. Documented with Wpl Safety Line.; ordrng 1 WPW10282960 (Gasket)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near North Little Rock, AR 72116
Micheal
Job Details: 04/08/2022
"Ran diagnostics and no errors appeared. Ran in normal cycle with load and agitation was normal, ran spin and drain which was normal, customer will call back if any further issues arise."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Benton, AR 72015
Blake D.
Job Details: 04/08/2022
"Customer already has unit pulled out Inspected unit for not heating, tested unit with the door open there is heat, tested temperature using prob inside temps unit never lost heat 110-230 F, I did find the hose to be flat behind the unit, when unit is pushed back the hose is to long causing a kink in the hose when unit is pushed back, informed customer to make the hose smaller to fit back there where its not jammed, unit is heating unit runs as designed"
We serviced a
WHIRLPOOL KITCHEN
Model WRS325SDHW08
Near Benton, AR 72019
Blake D.
Job Details: 04/08/2022
"Used gauges to test psi high was maxed out, low psi 8 in vacuum, after unplugging the unit, unit took about 2 mins to equalize, blew unit through with nitrogen, found a full air flow no blockage, put a filter dryer on and a process stub, after charging the unit up 68 grams, compressor pulling heat and pushing cold but not coming through the evaporator, low side called tech line spoke with Bruce said to replace compressor, after giving the readings low side in a vacuum got 15 and high side at 35 psi, diagnosed to need compressor ; ordrng 1 W11580057 (Compressor), used 1 W10843121 (Filter dye), and 1 AF1200 (Process stub) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Allisonia, VA 24347
Uriah B.
Job Details: 04/08/2022
Found F8E4. Cleared overflow tray and cleared codes. Reset unit. Ran test cycle. All checks ok. ; used 1 Wp8567668 (Tie) from stock
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/08/2022
"Customer ordered wrong control board to fix the issue of the dryer motor running when the unit was powered down. relay on the board was sticking. Found that in putting the old control board back, the wiring to the terminals were reversed. Corrected and life came back. If problem returns, new control board will be needed. DC92-01596D. - $250Labor $98.75"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/08/2022
Unit F UI is not communicating with control board. Needs ui board and console. ; ordrng 1 W11460908 (Console) and 1 W11460962 (Ui board)
We serviced a
KITCHENAID BELLA
Model KRFC704FPS05
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/08/2022
21.6. 4 degrees. Freezer thermistor. P5-1 to p5-27.05 39 degrees. Fridge thermistor. P5-3 to p5-49.95 p8-1 to p8-215.34 p8-3 to p8-4Average RC 37Average fc -11SR7733382177 Bruce. Air leakage in fridge evap cover ; ordrng 1 W11475754 (FC evap cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXNL00
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/08/2022
Part not in yet. ; schdld next appmnt for 4/15 FRI !
We serviced a
WHIRLPOOL WASHER
Model WED6200SW1
Near Radford, VA 24141
Uriah B.
Job Details: 04/08/2022
Found fuse was bad. Replaced fuse. All checks ok. ; used 1 Wp3392519 (Fuse) from stock
We serviced a
MAYTAG WASHER
Model MED7230HW1
Near Dublin, VA 24084
Uriah B.
Job Details: 04/08/2022
"Replaced gearcase, cam, actuator. All checks ok. ; used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Schertz, TX 78108
Douglas H.
Job Details: 04/08/2022
Customer stated unit lid broken. Customer declined repair at this point.