Near San Antonio, TX 78254
Tommy B.
Job Details: 10/30/2020
MW-HOOD COMBO WHIRLPOOL WMH78019HZ0 Customer stated that the issue with the unit made an abnormal sound during use and sparking during usage. Found no evidence of heat damage inside cabinet and no abnormal sounds or function. No errors in diagnostics. Used water cup test to test eating and unit is testing good at this time
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW6620HC0 Bearings are squealing at high RPMs. Techline recommendation a replacement of the tub assembly. However given the location a disclaim will be needed to work on the space. The customer refuses a disclaimer; saved tckt
Near San Antonio, TX 78251
Richard G.
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE525S0HS0 "Customer complaint is that the oven will preheat to 350 then give an error code of F9E1 error code. Entered diagnostics and found error code F6E1 listed. Error not listed in tech sheet, but research shows this is a “runaway temperature” fault, causing the oven to heat past the set temperature. Main control needed for repair. Customer will look into replacing the oven. Collected service call fee."
Near Lakehills, TX 78063
Justin
Job Details: 10/30/2020
WASHER SAMSUNG WF42H5200AF "Customer said Pedestal underneath had a puddle of water. Calling tech support, no issues found. No leaks detected."
Near Boerne, TX 78015
Richard G.
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDT970SAHZ "Customer complaint is that the unit is not washing. Says it will beep and flash and never start washing. Entered diagnostics and found error codes F5E1 door switch and F2E1 ui stuck key. Ran automatic test and unit is functioning as designed. Found that once the start button is pressed there is a countdown, if the door is not closed before the countdown ends, it will beep and flash until the start button is pressed again. Tested to complete. Unit is good to go."
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/30/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 Replaced door. It came with a gasket. Unit is fully functional and sealing as designed.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE505W0HS1 Checked range found main harness burnt out at terminal block harness and block need replacing ordering to resolve issue.; ordrng 1 W11134842 (harns-wire)
Near San Antonio, TX 78253
Justin
Job Details: 10/30/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Tested unit to complete. Working as designed
Near Floresville, TX 78114
S. L.
Job Details: 10/30/2020
WASHER MAYTAG MVW7230HW Customer complaint is unit wont fill with water when loaded but will when empty Found F1E2 and F1E1 error codes. Ran diagnostics found valves shifter pump and motor all working ran test cycle needs new ACU Possibly UI. Call when parts come in.; ordrng 1 W11419171 (ACU) and 1 W11478526 (Ui)
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/30/2020
DRYER MAYTAG MED5630HC1 "Customer stated that about a month into usage, the unit started operating louder than normal. Found issue to be the duct assembly making contact with the bottom of the unit causing a rattling noise. resolved issue by placing foam insulation along the bottom in order to stop the contact from continuing. No further issues at this time. Yes to survey"
Near San Antonio, TX 78253
Richard G.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the door is not latching properly. Will need mullion.; O-emld tckt
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2020
DRYER WHIRLPOOL WED6620HC0 Per service bulletin W11378591A a kit is required to correct nosiness. ; ordrng 1 W10414388 (clip) and 1 W11401018 (SEAL)
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW9620HW0 Found a long fill error. Also shocks are clearly in need of replacement. ; ordrng 1 W11316255 (HOT VALVE) and 1 W11316256 (valve) and 4 W11316766 (SHOCKS )s
Near Atascosa, TX 78002
Jesus C.
Job Details: 10/30/2020
DRYER WHIRLPOOL WED5620HW1 Complaint t is dryer not heating. Tested unit. Found dryer settings set for no heat. Unit is heating on high heat. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Found that the temperature in the FC and RC are fine. There is molting happening with the ice. The ice bin is stuck within the ice door. Water pressure is fine. Door ice box thermistor was reading 55 degrees F. Changed vertical mullion heater status. Made adjustment to dispenser heater activation mode. Under test 89 Run FC defrost heater on was blinking on and off rather then staying constant. Talked to Andrew, Senior Tech at Whirlpool. I went over with him all the tests I performed as well as the results. It has been determined that although the Ice Box fan is running during test 59 that it has to be intermittently shutting off. I have been advised to change out the fan. SR#7729168882. I called our customer and explained what needs to be done for us to get this unit functioning as designed. Part ordered.; ordrng 1 W11407678 (ICE BOX FAN)"
Near San Antonio, TX 78253
Richard G.
Job Details: 10/30/2020
RANGE WHIRLPOOL WOD77EC0HS01 Customer complaint is that the light will not turn off inside the lower oven. Entered diagnostics and found error code F6E0 oven ui lost communication. Ordering console and control.; ordrng 1 W11261164 (cntrl-elec) and 1 W11428578 (CONSOLE)
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 10/30/2020
OVEN ELECTRIC (D KITCHEN AID n/a "Checked oven found control board and terminal block burnt checked marcone for parts info control board is discontinued, spoke to customer about issue with part. Collected service call fee. Job complete."
Near San Antonio, TX 78253
Justin
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Made adjustments on the springs, moved to tightest setting. Tested to complete. Customer to add rinse aid for drying help"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Unit not cooling. Rediagnosed unit to find there was a leak at the process stub. Installed a service port on compressor to resolve the issue. Vacuumed unit , held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. Advised of 24 hour wait period."
Near San Antonio, TX 78238
Tommy B.
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW5000DW3 Previous visit found faulty drain pump after replacing control. This visit the control is non-functional after swapping the drain pump. Conferred with DH and he stated that when the pump is bad and can short the control out and this has likely occurred in this instance. Ordering new control to resolve issue.; ordrng 1 W11417466 (CONTROL)
Near Stockdale, TX 78160
S. L.
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW5000DW1 Removed shield replaced pump tested unit now staying on but still making loud noise from motor and pulley replaced motor and pulley tested and calibrated all operations normal.
Near San Antonio, TX 78249
Douglas H.
Job Details: 10/30/2020
WASHER AMANA NTW4516FW3 "Tenant states unit not filling. Checked for errors, found f2e1 stuck key and f0e2 over suds error. Advised of how to prevent errors from happening with not holding the button too long and not too much soap usage. Ran diagnostics testing to check unit. Unit is functioning properly."
Near San Antonio, TX 78253
Justin
Job Details: 10/30/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Made adjustments to burner cap for front left burner, flame is as designed."
Near Corpus Christi, TX 78411
John L.
Job Details: 10/30/2020
DRYER WHIRLPOOL WED49STBW Installed component tested after installation. Issue has been resolved
Near Corpus Christi, TX 78412
John L.
Job Details: 10/30/2020
ICEMAKER KITCHENAID KUIX505ESS2 "Installed components, tested unit after installation. Waited to verify ice production, A sheet of ice started forming at eight minutes into cycle which is good. Icemaker now making sheets of ice without issue. Issue resolved"
Near , TX 78370
Michael
Job Details: 10/30/2020
WASHER MAYTAG MVWB855DC3 "No power to the appliance per customer. The appliance wouldn’t power on, unplugged the appliance and removed the console to confirm there is power to the control, plugged it back in, control is good, I was able to get into diagnostics, F6E2, I wasn’t able to make any selections, bad console, order part ; schdld next appmnt for 11/12 THU !"
Near Corpus Christi, TX 78410
Michael
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW06 "Not cooling in the RC per customer. The evaporator is freezing up, the fan is working normal, ordered thermistor and heater.; ordrng 1 WPW10316428 (heater) and 1 WPW10384183 (thermistor)"
Near Robstown, TX 78380
Michael
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4616FW2 "Won’t power on per customer. Plugged the appliance in and the drain pump came on, held start button to cancel it. F9E1 error code, cleared error code, filled the tub with water manually and tried to drain, the drain pump sounds like it’s stuck and won’t drain. Removed the drain pump and found a nail stuck inside, put drain pump back in place calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal"
Near San Diego, TX 78384
Adam
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4816FW2 Install components calibrated unit ran verification cycle issue resolved.
Near Falfurrias, TX 78355
Adam
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB05 Customer states they’ve had unit plugged in for three days and unit never cool. Inspection of unit shows compressor is turning on but no frost pattern is visible on condenser. Replace compressor and control to resolve issue. Job will require a sealed system technician. Job will also require two possible three count for labor and distance; ordrng 1 W10879296 (compressor) and 1 W11265218 (CONTROL )
Near Corpus Christi, TX 78414
John L.
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4655JW0 "Inspected unit, part of wash plate broke as well as chipped pieces of drum. Will need to replace these components to resolve issues.; ordrng 1 W10215093 (filter drain) and 1 W10680215 (washplate) and 1 W11172199 (basket)"
Near Kingsville, TX 78363
Adam
Job Details: 10/30/2020
DRYER MAYTAG MEDC465HW0 Install component tested unit issue resolved
Near Robstown, TX 78380
Michael
Job Details: 10/30/2020
WASHER MAYTAG MVWC465HW2 "The tub was full of water, emptied tub, Installed gearcase, the drain pump had a nail stuck in it, removed nail, calibrated and performed a diagnostics test, completed with no or error codes, the appliance is draining and working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 10/30/2020
WASHER MAYTAG MVWX655DW0 "Inspected unit, found issue with the fill valve dispenser assembly. Fill valve not dispensing water properly. Also issue with dispenser tray, trey cracked and will need to be replaced.; ordrng 1 W10601857 (drawer) and 1 W10638044 (housing)"
Near Corpus Christi, TX 78415
Michael
Job Details: 10/30/2020
WASHER MAYTAG MVWB835DW3 "The time was fluctuating and wouldn’t start the wash. F0E3 error code, cleared code, calibrated and performed a diagnostics test, completed with no issues or error codes, did a key activation and encoder test, no stuck keys, started a wash cycle the time is normal and not fluctuating, the appliance is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 10/30/2020
RANGE WHIRLPOOL RF111PXSQ1 Inspection of unit shows that range is still warm but no burners are still getting hot. From diagnostic I was able to perform on unit because burner was missing from front left corner determined that infinity switch is issue with unit. Customer has declined any further service. Issue resolved
Near Corpus Christi, TX 78414
John L.
Job Details: 10/30/2020
RANGE AMANA ACR4303MFS3 "#1469Installed component, tested. Issue has been resolved."
Near Rockport, TX 78382
John L.
Job Details: 10/30/2020
WASHER WHIRLPOOL WET4024HW0 "Inspected unit, Valve hose head popped off of dispenser assembly This was causing unit to dispense water incorrectly. Was able to reconnect and secure hose. Unit no longer leaking and is working without issue."
Near Corpus Christi, TX 78418
John L.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ "Inspected unit, found issue to be with icemaker. Icemaker had leak, which would cause ice buildup within tray and lock up corkscrew. Replaced icemaker with truck stuck, issue has been resolved.; used 1 WPW1030024 (ICE MAKER) from stock"
Near Corpus Christi, TX 78408
Michael
Job Details: 10/30/2020
WASHER MAYTAG MVWC565FW2 "Signs of it leaking on the cold side, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, no visual leaks, the appliance is working normal"
Near Aransas Pass, TX 78336
Michael
Job Details: 10/30/2020
WASHER WHIRLPOOL CAE2745FQ1 "The rear of the appliance has damage which will cause the basket hit on it, the appliance also is t powering up, didn’t install control at this, had to order other parts, rescheduled ; ordrng 1 W10461176 (hinge) and 1 W11089573 (brace) and 1 WPW10250884 (panel-rear) and 1 WPW10461159 (panel-rear)"
Near Rockport, TX 78382
Michael
Job Details: 10/30/2020
RANGE AMANA ACR4303MFB3 "The oven isn’t working per customer. F1E0 error code, pulled range out and took cover off to the terminal block to make sure there wasn’t any burnt wires, all checks out, order the control; schdld next appmnt for 11/12 THU !"
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 10/29/2020
WASHER MAYTAG MVWC565FW2 Checked washer found no error codes no issues during testing or operation. Unit is working as designed. Job complete.
Near Converse, TX 78109
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Found touch pad off cannot switch to on. Went to parts house got control installed new control tested all operations normal.; pckd up 1 WPW10503278 (refer elect cont brd)
Near San Antonio, TX 78239
S. L.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE770H0FZ2 Removed back panel checked elements checked voltage from wall and control these were correct found insulation obstructing the convection fan. Corrected this by moving insulation to cabinet where it should be and preheated unit to 350 spoke to customer had her show me how she is starting unit found customer was hitting icon above buttons bit not actual buttons educated customer on use and care of unit all operations normal. Unit working as designed.
Near San Antonio, TX 78239
S. L.
Job Details: 10/29/2020
FREEZER FRGIDAIRE 12345 Arrived at customers house and they advised me unit is working now and they don’t want service.
Near Adkins, TX 78101
S. L.
Job Details: 10/29/2020
REFRIGERATOR FRGIDAIRE FGFU19F6QFB Found icemaker working correctly heater work found very slow drip at fill tube removed water line found very slow drip from inlet valve. Needs new valve service fee and labor were paid since repair needed additional part only charging for water valve cost of new valve 42.14 plus tax.; ordrng 1 242252603 (valve-water)
Near Adkins, TX 78101
S. L.
Job Details: 10/29/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DP01 Removed old panel replaced with new panel turned power on tested all buttons working no error codes all operations normal.
Near Adkins, TX 78101
S. L.
Job Details: 10/29/2020
OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Found open fuse bypassed tested unit fan working UI touchpad intermittently working and in bake stuck relay on ACU. Unit preheated but element never turned off. Checked sensor and sensor was good as contingency will change when fuse acu and UI are changed.; ordrng 1 W11179310 (ACU) and 1 W11204568 (FUSE)
Near La Vernia, TX 78121
S. L.
Job Details: 10/29/2020
RANGE KITCHENAID KFDC558JSS00 "Replaced latch on Right oven issue still there called tech line spoke to Kathy same SR as before was told to replace powermax board ordered this UI for both units Wifi module and,appliance manager just in case will try powermax 1st light bulbs in oven so lights dont stay on.; ordrng 1 W11234290 (MODULE) and 1 W11317945 (MANAGER) and 1 W11398684 (CONTROL) and 2 W11400494 (INTERFACE)s"
Near La Vernia, TX 78121
S. L.
Job Details: 10/29/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Found ice door sticking not opening and not closing all the way. Replaced separator assembly tested issue resolved. Checked RC and FC temps these were good customer complained of milk freezing advised customer that airvent in RC was blocked and this must be clear area so airflow is not interrupted moved items away from vent advised customer to monitor unit. All operations normal.
Near San Antonio, TX 78238
Tommy B.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW5000DW3 Swapped out control to resolve functioning issues and unit entered into diagnostics. Service test revealed faulty pump. Ordering pump to resolve issue. ; ordrng 1 W11399437 (PUMP)
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer stated that the issue is the light in the freezer is not functioning. Confirmed this in the home. Part already ordered by pre-screening process.; saved tckt
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 I checked the temperatures and they are good. Our customer is having problems with the u it dispensing water. The ice is very thin. I found that the isolation valve has resistance of 258 ohms. This calculates to 55 watts. Thus valve should be at 20 watts. This valve will need to be replaced. Our customer might have an extended warranty but decided to move forward with the diagnosis. Are customer will let us know if the want to move forward with the repair. Our customer paid the service fee. Remaining balance upon completion; ordrng 1 W10865826 (valve)
Near Cibolo, TX 78108
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "The refrigerator worked after my last visit until the middle of the night. It again tripped the circuit breaker. The unit is on A GFCI but I am convinced that there is a short in the unit. I called Carol the builder rep and left a voicemail. Whirlpool Tech Line advised installing a new control board. Part ordered.; rqstng P&A on 1 W11449482 (CONTROL ELECTRONIC ), states that autho needed"
Near Schertz, TX 78154
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRFC604FSS00 Our customer was not sure if she had an extended warranty. We agreed fo me to move forward with the COD call. Our customer had another service company determine it was either the ice maker our the drain. He had them turn off the ice maker. They have done this. The unit still has water collecting on the bottom of the refrigerator. I found that the unit has a collapsed drain hose in the cabinet from the fresh food section. This is the rubber one. Called Tech Line and spoke with Robert to document. This is unrepairable. SR# 7729123982. We did not have an authorization from Whirlpool but Robert mentioned that our customers had AIG coverage. Talked to N and he advised me to have the customer contact Whirlpool for an authorization. And to contact A. Our customer paid for our service fee as well as Tier 1 labor.
Near Schertz, TX 78108
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF997SDDM00 "The freezer light, side lights and the lights on the right top were out. I jumped the freezer light to confirm that it is the freezer light that went bad. Part ordered. Our customer paid our service fee. Remaining balance upon completion.; ordrng 1 W11130208 (module)"
Near Schertz, TX 78154
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Our customer is having a problem with all the lights being out and the dispenser intermittently not dispensing. I found that the deli control is not working. I unplugged and plugged back in the unit and all the lights came on except the freezer light. It would however come on when the left deli drawer was open. The deli control started operating as well after the reboot. When running gService test 17 I discovered that the freezer door switch is not working. This is why the light comes on when you open one of the other three doors. Discovered that the freezer door light switch was stuck. I removed the light switch and repaired it, reinstalled. All lights are now working as designed. I also properly leveled the refrigerator, heat treated the freezer seal and made adjustments to the refrigerator door to make it more even. The freezer now seals better and the doors are closing as designed. Unit is now fully operational. Check number 4783 covers this
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Checked refrigerator found bad jazz board replaced board reprogrammed refrigerator unit is working as designed. Job complete.
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/29/2020
BEVERAGE CENTER KITCHEN AID KBCS24RSBS04 Replaced defrost timer. Unit is operating as designed now.
Near San Antonio, TX 78233
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Clients gasket is pulled out on the top corners. This unit will need a new door, gasket and badge. Also, the diffuser is not functioning as designed and will need to be replaced. Parts ordered.; rqstng P&A on 1 LW11091614 (dor-fip) and 1 W11164593 (diffuser) and 1 W11223753 (nameplate) and 1 WPW10249912 (gasket-fip)"
Near San Antonio, TX 78251
Richard G.
Job Details: 10/29/2020
REFRIGERATOR MAYTAG MSS25C4MGK00 Replaced icemaker assembly. Unit harvested and called for water. Tested to complete. Unit is good to go.
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/29/2020
MICROWAVE OVEN KITCHENAID KMBS104ESS03 "The door seemed acceptable this time. However, the part did not come with a rivet as described in the Service Manual for door replacement. I have provided a photo in the quick pic section for parts research. This is found in the Service Manual/Job Aid 4317377 page 4-20. We will have to have our parts department work this out with Marcone. I sent a message to the parts department with the details needed to conduct the parts research with Marcone and Whirlpool.; O-emld tckt"
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 10/29/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 "Checked washer found no error codes with washer good drain no issues spinning out, unit is working as designed. On dryer found found lint cover broken continuously falling during drying. Ordering cover. ; ordrng 1 W10828351 (cover)"
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Need to order freezer door, freezer is freezing the water line. ; ordrng 1 LW11026425 (dor-fip)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG525S0JS0 Previous visit found faulty control. This visit swapped out with new parts to resolve issue and unit is testing good now. No further issues at this time
Near Castroville, TX 78009
Justin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Found ice cube stuck on side of ice maker chute. Causing the ice to slowing melt. No further issues with unit.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Previous tech found issue to be faulty UI panel per techline. Replaced UI panel per techline to resolve the issue. Unit testing good now. But did find another potential issue with the unit. Found hinge cover broken, needs to be replaced as this hinge cover also holds the door switch sensor. Taped cover down for time being to help prevent the issue of door ajar and so water and ice would work. Ordering hinge cover for left door. ; ordrng 1 W11199487 (HINGE COVER)"
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Swapped out user interface to resolve cooling issues and also defrost in the evaporator. Ensure thermistor was still in correct position and that the drain pan is in working order. Everything checks out at this time there are no further issues.
Near Live Oak, TX 78233
Jim G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS576FIDW01 Replaced door. Issue resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 There was a E5 error. Customer explained power and water were out for several hours which may have caused issue. Verified ice maker and water line were functional. Reset unit at breaker. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 10/29/2020
MICROWAVE OVEN WHIRLPOOL WMH78019HZ0 "Replaced control board, and light bulb. Tested to complete."
Near Kendalia, TX 78027
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFC300ESS Food freezing in refrigerator compartment and ice build up in upper freezer by door. Found damper control was letting air out when it wasn’t supposed to. Replaced damper to resolve that issue. For freezer found door seal needed to be remolded. Molded door seal to resolve that issue. No further issues at this point.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced control boards. Issue resolved.
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV Checked refrigerator found gasket not sealing with freezer adjust gasket no issues after adjusting sealing properly job complete.
Near San Antonio, TX 78258
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR JENN-AIR JS48PPDUDB16 Swapped out control and evaporator fan motor and unit now functional. Collected service call parts and labor. Customer states he will pay with checkbook when he returns to work today.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
DISHWASHER KITCHEN AID KDFE204KBL0 Customer stated unit not drying properly. Found issue that rinseaid was not being used. Explained the importance of rinseaid to the customer. Left info card also explaining the issue. No further issues at this point.
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Necked refrigerator found good power to compressor no issues. Found temperature control box not responding to selections, ordering control box to resolve issues. Customer provided proof of purchase ; ordrng 1 W11026017 (contrl-box)"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Last trip found unit needed new console. Console that was shipped last trip was wrong part right box. Verified that the new one was proper part. Installed new console to resolve the issue. No further issues at this point.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Blower is required. ; schdld next appmnt for 10/28 WED !
Near San Antonio, TX 78258
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRMF706ESS Door hinge screws were stripped. Swapped out with new strings to resolve future problems. No further issues at this time.
Near , TX 78015
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Customer stated that items were freezing in the top shelf. Stated that it wasn’t all items just some very specific ones like poultry and milk. Recommended to customer to swap out items with high water content to different shelves in order to resolve this issue, also raised the temperature of the unit one setting. Unit is currently testing good with no further issues at this time. Yes to survey."
Near San Antonio, TX 78245
Justin
Job Details: 10/29/2020
WASHER MAYTAG MVWC565FW "Replaced damaged power cord, unit is good to go."
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the icemaker stopped working and the refrigerator stopped cooling. Found evaporator frozen over. Ordering evap motor with harness. Customer changed filter and icemaker started working.; ordrng 1 W11087438 (motor-evap)
Near , TX 78006
Douglas H.
Job Details: 10/29/2020
RANGE KITCHEN AID KFDC558JSS00 "New issue. Customer stated unit making a loud humming noise. Tested unit all functional parts functioning properly. Found noise to be coming from rear panel, found wasn’t secured properly. Tighten all screws to resolve the issue. Unit testing good now with normal noise."
Near , TX 78264
Ezequiel V.
Job Details: 10/29/2020
WASHER MAYTAG MVWB865GW0 "checked washer found error code f7e5 found unit agitating but not spinning ordering clutch and slider to resolve issue, also ordering gearcase. 3050; rqstng P&A on 1 W10006494 (slider) and 1 W10275082 (slider) and 1 W10447975 (slider) and 1 W10817398 (clutch) and 1 W10868473 (gearcase)"
Near San Antonio, TX 78250
Richard G.
Job Details: 10/29/2020
WASHER MAYTAG MVWC565FW1 "Replaced drain pump, control, and pressure switch hose. Calibrated unit. Ran unit through automatic test. Tested to complete. Unit testing good. Unit is good to go."
Near San Antonio, TX 78260
Jim G.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Left voicemail waited 20 mins.
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Checked refrigerator found temperature setting stuck not operating as designed replaced unit is working as designed. Job complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/29/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer stated there was a magnetron sensor error. Diagnostics revealed F4 E2. Checked connections at the board. Unit will need a new filter control board to resolve issues. Ordering parts.; ordrng 1 W11398764 (FILTER BOARD )
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Need to order control board, unit not working correctly. Does not activate components correctly. Showing F4E1. ; ordrng 1 W11261167 (cntrl-elec)"
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM02 "Need both doors, both have damage. ; ordrng 1 LW10904379 (dor-fip) and 1 LW10912075 (dor-fip) and 1 W11223753 (nameplate)"
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
DISHWASHER KITCHEN AID KDPM354GPS0 Need to go forward with repair of control panel. ; schdld next appmnt for 11/4 WED !
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Need control and oven sensor, will schedule for next week with hopes the control comes in. ; ordrng 1 W10833885 (sensor)"
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG505M0BS3 Customer complaint is that the bottom drawer panel has two dents in it. Replaced door panel. Unit is good to go.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW8620HC2 Collected service fee. Verified faulty valves. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Calling techline due to reoccurring issues. Spoke with TJ. He stated based on the issue to replace the ice chute and separator at the same time. Then if that doesn’t work then the left door as a whole. Ordering ice chute and separator to resolve the issue per techline. Sr 7729124211Called customer to advise that techline stated unit actually has an AIG extended warranty. Advised customer to contact Whirlpool to get us a dispatch from AIG. Also asked customer if she would be fine with me ordering the parts per techline. She agreed that was ok. Also from conversation with customer there is a leak from freezer. Ordering drain tube as well. ; ordrng 1 W11084807 (DRAIN ) and 1 W11122874 (ICE DOOR) and 1 W11347434 (ICE CHUTE PLATE)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint is that the unit is making a constant clicking noise. Unit was not making the noise when I arrived. Customer had a recording of the noise on her phone. Sounded like the compressor start device clicking. States it sounded like it was coming from behind the unit. Replaced start device. Customer also states that getting ice sometimes triggers the noise. Checked out damper control and found it stuck open. Replaced damper control. Unit is not making any noises out of the ordinary at this time. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
DRYER MAYTAG MED5630HC0 Unit making loud noise and lots of vibration. Found rollers and pulley bearings faulty. Quoted 322.91 for all costs. Front desk attendant wanted to proceed with repair. Used dryer repair kit to resolve the issue. Asked to bill invoice to email on file as owner not on site or available. ; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Swapped out the inner and outer ice door along with the icemaker to resolve ice production issues. Unit testing good now.