Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "The ice maker has never worked per customer. Put into diagnostics and activated the harvesting test, shows it has a bad motor, Installed new ice maker, plugged appliance back in, still shows a bad motor, tried to activate the fill test, will not respond and it does read the bucket is in place and empty, getting water from the water dispenser, Ordered UI to resolve issue and the control just in case. rescheduled the customer ; ordrng 1 W11089236 (cntrl-elec) and 1 W11130216 (cntrl-elec)"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 Inspection of unit shows no error codes. Customer complaint of clicking noise and then unit not operating. Calibrated unit and ran verification cycle no issues found manually tested hot and cold water valves good water volume entering tub also manual testing of lid lock shows working order 100% of the time. Issue resolved
Near Refugio, TX 78377
John L.
Job Details: 01/07/2021
RANGE AMANA ACR4303MFB3 "Inspected unit, control board does not function will need to be replaced to resolve. Also customer states that burners do not heat properly, there is a service pointer for this unit for poor heating coils. Replace these to resolve this problem.; ordrng 1 W11204487 (cntrl-elec) and 1 W11371990 (Coil kit)"
Near Corpus Christi, TX 78411
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVWC565FW2 Inspection of unit shows error code for shifter fault. Testing unit between gentle and heavy agitate shows good function no issues. Calibrated unit and ran verification cycle. Issue resolved
Near Refugio, TX 78377
John L.
Job Details: 01/07/2021
RANGE WHIRLPOOL WFG320M0BW2 "Inspected unit, can smell gas but unable to locate origin of leak. Will need to replace all gas lines to make sure that leak is taken care of.; ordrng 1 W10512763 (pipe-mnfld) and 1 W10514425 (holder-orf) and 1 W10514426 (holder-orf) and 1 W10514428 (holder-orf) and 1 W10514424 (holder-orf) and 1 W10619922 (tubing-gas) and 1 W10512963 (tubing-gas) and 1 98014893 (valve,oven) and 1 W10633327 (regulator)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Install components tested unit issue resolved.
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW5000DW "The gearcase is making a loud screeching noise on the spin cycle and leaking oil. Ordered parts, please reschedule customer when parts come in.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W11454734 (GEARCASE ) and 1 WPW10006384 (drive belt)"
Near Alice, TX 78332
Adam
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 Inspection of unit shows ice has formed on back of freezer but testing shows all components in good working order. Also customer stated they left the freezer door open and that’s when ice occurred but once they close the freezer no new ice was formed. Issue resolved
Near Corpus Christi, TX 78408
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT112CZJB00 "Inspected unit, found issue to be with compressor. Compressor running hard and loud. Replace compressor to resolve this issue.; ordrng 1 W11225065 (Compressor?)"
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVWB865GW1 "Installed me UI, calibrated and performed a diagnostics test, completed with no issues or error codes, the UI and appliance are working normal"
Near Robstown, TX 78380
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Inspected unit, freezer compartment door frozen shut. After free door open found issue to be with slides and gasket as well as few gaps in lining. Will need to replace gasket and slides to resolve door issues. Also freezer heater not turning on, element has continuity. Issue with harness replaced this as well.; rqstng P&A on 1 W10728094 (motor-evap) and 1 12986101 (evap fan blade) and 1 W10248749 (gasket-fip) and 1 W10795770 (bracket) and 1 W10795768 (bracket) and 1 212643 (sealer-gum), ordrng 1 542639 (adhesive)"
Near Robstown, TX 78380
Adam
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Install components tested unit issue resolved. Did advise customer of a 24 hour wait. Before unit comes to temperature
Near San Diego, TX 78384
Adam
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for basket speed fault. Upon further inspection it shows wash plate has become loose from gear case. Unable to separate wash plate from case. Replace agitator gear case capacitor actuator clutch and belt to resolve issue. Job will require a 2 count. Job will require authorization. Have not scheduled return date pending authorization; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley)
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
WASHER MAYTAG MHW6630HW0 Customer complaint of water leaking from front left corner. There is a service pointer referencing this complaint. Suggest a method of repair is to replace dispenser assembly. Also receiving error code for lock failure. Replace lid lock water valves and assembly to resolve issue. Have not set return date pending parts arrival.; ordrng 1 W10804741 (latch) and 1 W11036928 (valve) and 1 W11036930 (valve) and 1 W11437244 (DISPENSER ASSEMBLY)
Near Corpus Christi, TX 78416
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVW6230HC0 Inspection of your shows error code for off-balance load. But further inspection of unit shows wash plate has come loose from gear case. Unable to separate gear case from wash plate. Also tub is sitting out of alignment. Replace gear case tub actuator capacitor to resolve issue. Have not scheduled return date pending parts arrival. Will require 2 count for repair.; ordrng 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W11093899 (AGITATOR) and 1 W11162560 (CAPACITOR) and 1 W11164183 (GEAR CASE) and 1 W11178224 (BASKET ASSEMBLY) and 1 W11183985 (LOCK NUT)
Near Corpus Christi, TX 78414
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Installed components, compressor has regain function, and unit is now cooling. Issue has been resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2021
REFRIGERATOR KITCHEN AID KRFC704FSS00 "Inspected unit, found icemaker does not function. Was unable to remove bin as it may be fused to shaft. May need to break bin free, this would probably damage bin and may need to be replaced as well. Ordering icemaker and bin to resolve issues.; ordrng 1 W10888882 (icemaker) and 1 W10903434 (ice-contnr)"
Near Corpus Christi, TX 78410
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVWB835DW4 "Loud knocking noise when it’s washing per customer. F0E4, error code, cleared error code and tested the inlet valve, found the hoses were crossed, made correction. Filled the tub with water and some towels and manually tested agitation cycles, couldn’t duplicate the noise. Drained the water and manually tested the spin cycle, still not making the noise the customer is hearing, looked underneath and found the bolt to the motor was loose, tightened and torqued the the bolt, calibrated the appliance."
Near Corpus Christi, TX 78404
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT104TFDW00 "Install compressor, charged unit. Unit is cooling and issue has been resolved."
Near Alice, TX 78332
Adam
Job Details: 01/07/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Inspection of unit shows control board is receiving power but oven commands not being excepted. Unable to run diagnostic. Also not heating. Replace both control interface issue. I’m not scheduled return visit waiting for parts to be on hand; ordrng 1 W11105016 (console) and 1 W11253187 (cntrl-elec)
Near Corpus Christi, TX 78411
Michael
Job Details: 01/07/2021
WASHER LG WT5680HWA "The customer said the water is draining like it’s supposed to but the clothes are still coming out dirty. Pulled the appliance out and found the drain line to the house is too low, about 24 inches, therefore the water is draining too soon and not completing the wash cycle, took the back cover off and pulled the drain hose off the drain pump and confirmed there was no obstruction, the drain line needs to be at least 36 inches high. The appliance is working normal"
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2021
ICEMAKER KITCHENAID KUIX505ESS2 "Inspected unit, found sensor to be detached from its location. This is causing ice production issues, please sensor back where it should be. Issue resolved."
Near Sinton, TX 78387
Michael
Job Details: 01/07/2021
RANGE AMANA AER6303MSF1 "Plugged the appliance in, the top elements are working normal, I was able to start the preheat process, but the control shut off and wouldn’t allow any selections after that, ordered the control.; ordrng 1 W10904904 (cntrl-elec)"
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2021
RANGE KITCHENAID KSGG700ESS2 "Inspected unit, unit flashing F9E0 miswired. Checked wiring no issues found, customer also stated that the sound of short can be heard at random times, but saw no signs of a short. Will need to replace boards to resolve issues.; ordrng 1 W10901124 (panl-cntrl) and 1 W10759325 (cntrl-elec) and 1 W10759285 (cntrl-elec) and 1 W10457998 (module-spk)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVWB865GW0 Install components calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Install components tested unit issue resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature.
Near Corpus Christi, TX 78412
John L.
Job Details: 01/07/2021
REFRIGERATOR AMANA ART308FFDM07 "Inspected unit, compressor and unit comes on and does pool but components shut off prematurely. Tried to run diagnostics, but board would not respond and go into diagnostic mode. Made several attempts without success. Replace control to resolve this issue.; ordrng 1 W11207403 (Control)"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed components, issue has been resolved."
Near Victoria, TX 77905
Michael
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not making ice per customer. On arrival the customer said it started making ice again, there were no error codes, it’s possible it was caused by a storm that came through and power went out when they were out of town and saw PO on the display. This would have caused the temperature to rise and it not make ice, temperatures are back to normal and making ice"
Near Victoria, TX 77905
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVWC565FW1 "Won’t power on per customer. I was able to get into a, no error codes. Calibrated and performed a diagnostics test, completed with no issues or error codes. The customer said it powers on sometimes and other times it won’t, he said there has been storms come through and knocked power out, possibly affected the control, I went ahead and installed new control, calibrated, the appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 "Not spinning per customer. F7E5, F8E1, error codes, cleared error codes, tested the inlet valve, not getting enough water, only cold side hooked, no hot water, removed the hose and cleaned out the valve with a water hose, put back in place, tested the valve getting good water pressure, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is spinning and working normal. The appliance is on a water well, advised the customer to put a filter in place, or the issue will possibly happen again"
Near Corpus Christi, TX 78416
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVWC465HW2 "I called the customer numerous times enroute to the location, no answer or vm. Arrived at the location, knocked on the door and rang the doorbell several times, no one came to the door, waited left magnet and took a picture, the customer showed up as I was leaving. F0E4 error code, high temperature fault, tested the inlet valve, the hoses were crossed, corrected the problem, tested spin cycle manually, the gearcase is screeching real bad, confirmed gearcase needs to be replaced, advised the customer someone will call schedule an appointment when the part arrives.; O-emld tckt"
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
RANGE AMANA AGR4230BAB3 "Installed new hinges and adjusted the flame on the stove top burners, door and appliance are working normal"
Near Inez, TX 77968
Michael
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW6120HC0 "F0E2 error code on display per customer. The was on the display on arrival after a wash cycle had just completed, said she uses load and go. Went into diagnostics, F0E2, F7E7 error codes, cleared error codes, unplugged the appliance for 60 seconds, plugged it back in to reset the control, calibrated and ran diagnostics, completed with no issues or error codes, activated the spin cycle manually, it is getting up to speed, fault history is clear, the appliance is working normal."
Near Corpus Christi, TX 78404
Michael
Job Details: 01/07/2021
DRYER WHIRLPOOL WED4616FW0 "Not heating per customer. Ran the appliance, not heating, tested the thermostats and heat element, all check out. Ordered the motor, I’m getting continuity at the timer nothing at the temperature switch, I went ahead and ordered both just in case. ; ordrng 1 W10396029 (asm mtr) and 1 W10420747 (switch) and 1 WPW10436303 (timer)"
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
OVEN KITCHENAID KOCE507ESS09 "Microwave doesn’t work the same time the oven is on per customer and also didn’t feel the temperature was right in the oven. Found F1E5 error code in diagnostics, followed recommended instructions for this error code, all checks out and the error code didn’t reappear. Preheated the oven to 350 degrees, and tested with my meter, the temperature is right at 350 degrees, the appliance is working normal"
Near Victoria, TX 77904
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Evaporator not issue, install dryer vacuumed and charged unit. Unit held vacuum and charge without issues and has begun to cool. Issue has been resolved."
Near Corpus Christi, TX 78413
Adam
Job Details: 01/07/2021
DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows good voltage and unit hitting proper temperatures. During my entire visit I could not get unit to duplicate issue of dropping temperatures. Advise customer on proper washing and drying techniques as well as separating clothes and trying smaller load sizes. Advise customer to contact company if it does happen again issue resolved
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW7000DW4 "Won’t start per customer, F3E2 F0E4, F5E1, F2E1 error codes, cleared error codes, UI is good, no stuck keys, attempted to calibrate, the lid isn’t locking, bad lid lock, ordered part and rescheduled the customer.; ordrng 1 W10810403 (lid lock assy)"
Near Corpus Christi, TX 78411
Adam
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint of freezer not freezing temperature will only hit 20°. Inspection of unit shows large spot of ice on back of freezer wall. Several tests determined by metal not responding or when heater is running by metal stays open. Informed customer of my findings. Customer has declined any further service on the unit. Refrigerator is out of warranty and collected SCALL in cash. Issue resolved
Near Mathis, TX 78368
John L.
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Install components, air is circulating much better through ice bin. Issue has been resolved"
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Won’t power on per customer. The UI wouldn’t allow any selections, or power on, all connections are good, voltage is good, ordered control and UI. Please schedule the customer when all the parts come in.; ordrng 1 W11302464 (console) and 1 W11305297 (cntrl-elec)"
Near Corpus Christi, TX 78415
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVW7232HW0 Customer complaint of dragging noise during operation. Inspection of unit shows error code for off-balance load and oversize load. Address those issues with customer on proper loading and soap distribution of the units. Dragging noise customer is complaining about is change stuck in around wash plate. Removed most of the coins but advise customer to pay close attention to what’s in their pockets before use. Issue resolved
Near CTY BY THE SE, TX 78336
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Installed component, issue still remains. Call tech line and spoke with Rich. Explain that shes having with unit and test they were ran to determine any problems. Tech line states Eap motor was most likely caused an issue, and may have fried jazz board. Recommend replacing jazz board to resolve this issue. Will order and if possible expedite part as customers been without a refrigerator for several months.SR#7729676633; ordrng 1 WPW10503278 (refer elect cont brd)"
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVWC465HW2 Inspection of unit shows live lock failure. Also while at the home testing unit lid was down and locked for several days. Replace lid lock and strike to resolve issue.; ordrng 1 W10682535 (latch) and 1 W10714899 (strike)
Near Aransas Pass, TX 78336
John L.
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 "Inspected unit, ran diagnostics. No codes, ran components test. Gearcase is making noise, bearing issue. Also motor is whining when operating. Both gearcase and motor will need to be replaced to resolve. Gearcase has already been ordered, will only order what is needed.; ordrng 1 W10623547 (motor-drve) and 1 W10721967 (drive pulley)"
Near Corpus Christi, TX 78411
Adam
Job Details: 01/07/2021
DRYER WHIRLPOOL WED5100HC0 Installed control and harness wire hoping that it would resolve the issue but unfortunately has not. Trying to remove blower wheel from motor shows blower wheel has been fused to the post and unable to remove without destroying previous tech only ordered motor assembly. Rescheduling job for motor Sibley and blower wheel to resolve issue. ; ordrng 1 697772 (blower wheel) and 1 W10693363 (fuse-thrml)
Near Mathis, TX 78368
John L.
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW4955HW1 "Inspected unit, unit does not power on. Unit is getting power from outlet but board does not power up, replaced board to resolve this issue. I board has already been ordered will reschedule once board is acquired. ; schdld next appmnt for 1/20 WED !"
Near Portland, TX 78374
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVW6230HW0 Customer complaint of screeching noise during agitation. Inspection of unit shows cam assembly and seriously poor condition also sick oil dripping down into assembly. It’s obvious something inside the gear case has gone out. Replace actuator gear case capacitor clutch belt and capacitor to resolve issue. Have not scheduled return date. Job will require a 2 count; ordrng 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W11093899 (AGITATOR) and 1 W11162560 (CAPACITOR) and 1 W11164183 (GEAR CASE) and 1 W11183985 (Locknut)
Near Corpus Christi, TX 78410
Adam
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Unable to access unit due to back room being so full of products also location very short staffed due to Covid. Informed manager we can reschedule for when they are staffed and have more room available. Customer will contact us to finish appointment; O-emld tckt
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Replaced spark module and wiring harness. Tested to complete. Unit is good to go.
Near San Antonio, TX 78250
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Customer complaint is that the refrigerator is really loud. Found compressor is vibrating on cardboard underneath unit. Had to place a wedge between compressor frame and cardboard to stop vibrating. Tested to complete. Unit is good to go.
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRSC703HPS00 Checked refrigerator found water coming from refrigerator section cleaned up water no leaks after removing water from lower drawer. Job complete.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/05/2021
DISHWASHER KITCHEN AID KDTE204ESS2 "Checked dishwasher found motor not spinning water into dishwasher, will need sump motor to resolve issue, customer does not wish to continue, job complete. Collected service call fee."
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/05/2021
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS Verified that the top oven door is being pinched by the cabinetry. Advised customer to reach out to builder to rectify. It just needs to be let out about 1/8 inch. Cavity was too tight.
Near San Antonio, TX 78217
Jim G.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT710PAHW1 Cleared line. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/05/2021
WASHER MAYTAG MVW7230HW0 Verified error codes. Issue at water valve. Issue resolved.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Called techline upon arrival due to issue coming back evap is frozen over, techline stated issue is non repairable, spoke to customer about procedures required. Job complete.SR:7729011244"
Near San Antonio, TX 78231
Ezequiel V.
Job Details: 01/05/2021
MICROWAVE OVEN KITCHENAID KOCE507ESS09 "Checked oven found no issues with oven, unit is working as designed. Job complete."
Near Pipe Creek, TX 78063
Richard G.
Job Details: 01/05/2021
WASHER MAYTAG MVWB865GW0 Replaced gasket and gearcase. Ran unit through calibration and automatic test. Tested to complete. Unit is good to go.
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4955HW1 "Our customer was having problems with the unit stopping on rinse. When I plugged the unit in it was stuck on rinse and the lid lock engaged. I ran diagnostics and received error code F7E1 Basket speed fault and F7E6 Motor fault and F1 E1 Main control fault. In automatic test mode the unit would not agitate or spin. Ran through service test 1, 3 and 3b. This unit needs a new control board. I have ordered the shifter and lower harness as a contingency. Our customer paid our PSC. Parts ordered.; ordrng 1 W10913953 (actuator) and 1 W11233718 (LOWER HARNESS) and 1 W11498796 (CONTROL)"
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW8500DC5 "Checked washer found error code f0e3 overload, after calibration error code cleared no issues, during testing or operation. Job complete."
Near San Antonio, TX 78250
Richard G.
Job Details: 01/05/2021
OVEN ELECTRIC (D KITCHENAID KSDB900ESS3 "Customer complaint is that the unit is still making the noise when she preheats the oven. Preheated oven to 350 degrees. Noise began immediately. Removed cover from convection fan assembly and turned oven back on. Found convection fan blade scraping against the back wall of the oven. Will need to replace convection fan assembly. Customer also states knobs are difficult to turn after top of oven was removed previously. Found bezels too close to knobs causing them to rub. Adjusted bezels. Center valve will not open all the way, will need to replace center valve.; ordrng 1 W11233561 (valve-brnr) and 1 W11414552 (CONVECTION ASSEMBLY)"
Near San Antonio, TX 78258
Jim G.
Job Details: 01/05/2021
DRYER MAYTAG MEDB765FW0 Door is warped. ; ordrng 1 W11376676 (Door assembly) and 1 W11089309 (Outer door)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 "Customer complaint is a drop in temperature on the cooktop, and valves are sticking. Found burner flames to be erratic, and valves are stiff. Center valve will not open completely. Will need to order regulator, burner heads, and valves.; ordrng 1 W10594392 (valve-gas) and 1 W10597156 (valve-gas) and 1 W10811599 (burnr-head) and 1 W10859922 (valve-gas) and 1 W11087445 (regulator) and 1 W11246817 (valve-brnr) and 1 W11256503 (valve-gas) and 1 WP8286813 (burnr-head) and 3 WP8286814 (burnr-head)s"
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/05/2021
OVEN ELECTRIC (D IKEA IBS550DS03 "Ran diagnostics and it revealed no error codes. Ran test mode and revealed F2E1 stuck key. However, when rendering diagnostics the error did not record. This unit will need a new console and main control. I ran the bake up to 350 degrees F temperatures were fine. This units convection fan is indeed not operating and needs to be replaced. I ran broil and it is functioning as designed.. parts ordered.; ordrng 1 W10845828 (cntrl-elec) and 1 W10860984 (motor-fan) and 1 W10864193 (panl-cntrl)"
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW8040DW "Checked washer found noise coming from gearcase, ordering gearcase to resolve issue of noise when spinning and agitation.; ordrng 1 W10868473 (gearcase)"
Near Pipe Creek, TX 78063
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Called customer. Not home. Per customer’s request, left shelf at front door. Took quick pic"
Near Bulverde, TX 78163
Jim G.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 Heater out. ; ordrng 1 W10518394 (Heater)
Near Cibolo, TX 78108
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Replaced mullion. Door now opens and closes as designed. Unit is now fully operational.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer complaint is that the fan makes a loud sound like it is hitting something. Says it comes and goes. Also states that the unit would not shut off and had to be unplugged to turn it off. Verified issues. Will need blower fan and control.; ordrng 1 W11182110 (cntrl-elec)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KSSC42QTS03 Verified a faulty ice bin. I was able to correct broken auger shaft. It has become dislodged Issue resolved. Collected service fee. ; ordrng 1 W10204465A (Ice bin assembly)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer complaint is that the control panel goes in and out. Verified issue. Ordering controls.; ordrng 1 W11182110 (cntrl-elec) and 1 W11192682 (cntrl-elec)
Near San Antonio, TX 78261
Jim G.
Job Details: 01/05/2021
WASHER WHIRLPOOL WFW9250WW01 Board keeps shorting (tripping breaker). No signs of leaking however i cannot be sure since I cannot troubleshoot. Customer decline further repairs.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/05/2021
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Found that the unit had no power. Outlet was good. I shook the auxiliary drain pump and the unit started. This unit needed the pump changed out. I changed out the pump. Unit is now fully operational.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/05/2021
DRYER AMANA NED4655EW1 Tested unit. Found hi limit was tripped. Reset hi limit. No further issues. Unit is working properly. Job complete.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 01/05/2021
RANGE WHIRLPOOL WGG745S0FS02 "Replaced manifold, back left orfice holder, bezel knobs and grates no issues, after replacement. Range is working as designed. Job complete."
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 01/05/2021
DRYER WHIRLPOOL WED95HEDC1 "Necked dryer found bad control board when pressing start unit does not activate, ordering board to resolve issue. ; saved tckt"
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFE550S0HV1 "Door became damaged by improper installation. There was obvious wearing on the right hinge. Picture included. This wear has developed a significant gap between the left and right side of the bottom of the door and the bottom drawer. Causing it to rub and not close, open and seal correctly. All parts needed have been ordered.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 W11178521 (nameplate) and 1 W11247684 (glass-door) and 1 W11502236 (BRACKET SUPPORT) and 1 W11502236 (BRACKET SUPPORT) and 1 WP355214 (screw) and 1 WP355214 (screw) and 1 WP8053948 (glass-door) and 1 WP9761344 (liner-door) and 1 WP9761357 (retainer) and 1 WPW10031790 (screw) and 1 WPW10031790 (screw) and 1 WPW10200660 (screw) and 1 WPW10200660 (screw) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 1 WPW10316950 (frame-wndw)"
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 01/05/2021
WASHER MAYTAG MVWC565FW2 Replaced control board on washer resolved issue of no agitation and spin found two pin hole size holes on drain tube from drain pump ordering hose to resolve issue of leak.; ordrng 1 W10763078 (hose) and 1 W10899966 (tub to pump hose)
Near San Antonio, TX 78232
Shawn W.
Job Details: 01/05/2021
OVEN ELECTRIC (S WHIRLPOOL n/a "Our customer has a stuck closed door and there is no light to the console. It will likely need a fuse, either 4456654 or 4451042 and thermostat 9759243. I called Robert at Whirlpool Tech Line to validate. Technical Service Pointer 8178557 Unit does not work after self clean. Parts ordered. Most likely only one of the fuses will be needed and if so, we will deduct from the final balance. Because of the unique cabinetry the customer decided that they will have the unit removed and re-installed by their Son. If this changes the cabinet removal labor will need to be added to the quote. Our customer paid our service fee. Remaining balance upon completion of repair; ordrng 1 WP4451042 (fuse-thrml) and 1 WP4456654 (fuse-thrml) and 1 WP9759243 (thrmst-fix) and 1 WPW10176670 (blower)"
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Two of the upper dishwasher rack parts are broken and will need to be replaced. Parts ordered.; ordrng 1 W10919676 (clip) and 1 WPW10082853 (pivot-tine)
Near San Antonio, TX 78247
Jesus C.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMHA9019HZ1 Unit keeps resetting. Error codes F6E0. Called tech line. Power loss issue between UI and control. Will need to replace door and control. ; ordrng 1 W11158311 (door/mw) and 1 W11158312 (cntrl-elec)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/05/2021
WASHER WHIRLPOOL WFW92HEFW0 Ran diagnostics and received error code F8E3 overflow condition.. during quick test cycle step C02 the cold water valve ran water onto the floor. When running quick test again it displayed error code F8E0 Steam Inlet Valve error. I found the hose connecting the dispenser to the bellow disconnected at the below. This end does not have a clamp because it would likely rip into bellow. The unit is no longer leaking and is fully operational.
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 01/05/2021
WASHER MAYTAG MVWC565FW2 Replaced control board on washer resolved issue of no agitation and spin found two pin hole size holes on drain tube from drain pump ordering hose to resolve issue of leak.; ordrng 1 W10763078 (hose) and 1 W10899966 (tub to pump hose)
Near San Antonio, TX 78253
Richard G.
Job Details: 01/05/2021
FREEZER WHIRLPOOL WZF34X16DW4 Thawed out unit. Replaced harness and thermistor. Tested to complete. Unit is good to go. Collected parts and labor.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Our customer is using good detergent as well as rinse aid. There is excessive suds in the unit during the wash cycle with no soap in the dispenser. I ran service test cycle and found no errors but found that the heat element is not getting as hot as it should be. This unit will need a new heating element as well as a control board. Parts ordered.; ordrng 1 W10518394 (heater) and 1 W11306302 (cntrl-elec)
Near San Antonio, TX 78253
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced icemaker and harness. Unit harvested and called for water. Tested to complete. Unit is good to go.
Near San Antonio, TX 78261
Jim G.
Job Details: 01/05/2021
OVEN ELECTRIC (D KITCHENAID KODE300ESS00 Verified control boards at fault. Will install with fuse once all parts arrive. ; ordrng 1 W11179310 (Control power supply) and 1 W10801665 (Control no power supply)
Near San Antonio, TX 78261
Jim G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS9700CIDM00 Thermistor kit is needed. Unit is frosted over. ; ordrng 1 W10316760 (Thermistor kit)
Near San Antonio, TX 78257
Colton B.
Job Details: 01/05/2021
DRYER MAYTAG MEDC465HW0 "Issue is no heat on dryer. Tested element, all fuses and thermostats and voltage from wall. All are testing good. Tested unit after unplugging everything and plugging it back in. Unit is now heating well. Finding issue to be a. Loose connection."
Near San Antonio, TX 78218
Jim G.
Job Details: 01/05/2021
WASHER MAYTAG MVW7232HW0 Verified gearcase is at fault. It appears spanner might need to be cut as the gearcase is sliding around. ; ordrng 1 W11423759 (Gearcase) and 1 W10734521 (Slider) and 1 W11183985 (Spanner Nut)
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRV996FDEE00 Issue was a frosted evaporator. Replaced freezer wire harness to resolve issue. Customer will call if issue persists.
Near San Antonio, TX 78251
Richard G.
Job Details: 01/05/2021
DRYER MAYTAG MEDB835DC4 Replaced thermal cutoff. Tested to complete. Unit is good to go. Collected parts and labor.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Replaced evaporator fan and damper control, Defrosted unit. Fully operational now."
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR JENN-AIR JFC2290REM02 Replaced ice maker. Tested unit. Fully operational.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG525S0JS0 Tested unit. Front right burner lighting intermittently. Ordering new cap and head. ; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head)
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFE550S0HV1 "Door became damaged by improper installation. There was obvious wearing on the right hinge. Picture included. This wear has developed a significant gap between the left and right side of the bottom of the door and the bottom drawer. Causing it to rub and not close, open and seal correctly. All parts needed have been ordered.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 W11178521 (nameplate) and 1 W11247684 (glass-door) and 1 W11502236 (BRACKET SUPPORT) and 1 W11502236 (BRACKET SUPPORT) and 1 WP355214 (screw) and 1 WP355214 (screw) and 1 WP8053948 (glass-door) and 1 WP9761344 (liner-door) and 1 WP9761357 (retainer) and 1 WPW10031790 (screw) and 1 WPW10031790 (screw) and 1 WPW10200660 (screw) and 1 WPW10200660 (screw) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 1 WPW10316950 (frame-wndw)"
Near San Antonio, TX 78203
Ezequiel V.
Job Details: 01/05/2021
DRYER WHIRLPOOL WHD5090GW0 Checked dryer found error code f01 bad control board ordering board to resolve issue. Collected service call fee.; ordrng 1 W10879807 (cntrl-elec)
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFE550S0HZ1 I could not reassemble door and found some other parts that were bent. I will need a supervisor to show me how to fix thus door. Parts ordered.; ordrng 1 W11249559 (glass-door) and 1 W11502236 (BRACKET SUPPORT) and 1 W11502236 (BRACKET SUPPORT) and 1 WP9761344 (liner-door)