We serviced a
KITCHENAID REFRIGERATORU
Model KRFF707ESS01
Near San Antonio, TX 78240
Sebastian
Job Details: 03/19/2021
Sr 7730298829 found that freezer was frozen up pretty bad defrosted unit to quite a while found that thermistor was installed in the wrong place it was placed almost directly on the weld followed service pointer and got with tech line to confirm that this can recall the issue gave customer option of ensuring that a brand new car is putting on or adjusting the unit customer opted to pay for part and insure part is installed correctly did not charge labor due to the last technicians mistake charge service fees And the cost of the part as we were out there only four months ago unit should be good to go at this point
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/19/2021
"I disassembled the front, top and rear inner panel and removed the drum, console and control board. I replaced the main wiring harness as well as the control board. Reassembled unit and reinstalled. Unit powered up but did not have DLMS calibration for this model. Ran diagnostics cycle and showed our customer that it was now starting and turning. I called our customer back after they ran a load to ensure it ran a successful full cycle. All is good on first run. I e planned that he can call Whirlpool or us if he has any other problems. Unit is fully functional currently."
We serviced a
FRGIDAIRE REFRIGERATOR
Model FGHF2366PF8A
Near San Antonio, TX 78204
Jesus C.
Job Details: 03/19/2021
Installed new ice maker. Good harvest cycle. Good water fill. No further issues. Collected payment for repairs. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78207
Jesus C.
Job Details: 03/19/2021
Customer did not want unit repaired. Job complete.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500EBS08
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 03/19/2021
"Replaced control board due to flickering oven lights. Replaced ui, new ui not responsive, installed original ui,performed diagnostics testing, microwave/oven working as designed. No error codes found during operation and testing. Job complete."
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE500ESS02
Near San Antonio, TX 78248
Jim G.
Job Details: 03/19/2021
Parts are available but will need some equipment to install due to position of the oven. Will return to install parts. ; schdld next appmnt for 3/24 WED !
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB2
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2021
Customer complaint is that the unit is not heating up on bake or broil. Replaced control. Unit now operating as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near San Antonio, TX 78254
Richard G.
Job Details: 03/19/2021
Customer complaint is that the dishes are still wet at the end of the cycle and water pools on the bottom of the dishwasher from the dripping dishes. Ran unit through diagnostics cycle. All good. Heater is testing good. Customer is using rinseaid. Went over tips with customer to assist in the drying process. Recommend customer speak with Amanda customer service if they are unhappy with the product.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Schertz, TX 78154
S. L.
Job Details: 03/19/2021
"Called techline spoke to Austin Sr number 7730300814 found shifter came out from cam again. Reinstalled shifter to get unit running for now. Per Austin engineering ca,e out said replace shifter and cam. Ordered harness as well just in case.; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Splutch) and 1 W11255099 (Harness)"
We serviced a
WHIRLPOOL VENT HOOD
Model WVW51UC6FS2
Near Saint Hedwig, TX 78109
S. L.
Job Details: 03/19/2021
"Called CxC spoke,to Diane sr 7730259860 have goods date 12/21/2020. Tested unit found blower wheel on blower cracked making noise replaced blower tested all operations normal."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXWH3
Near La Vernia, TX 78121
S. L.
Job Details: 03/19/2021
Removed UI replaced UI set preferences tested all operations normal.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78258
Jim G.
Job Details: 03/19/2021
Verified a faulty console. Advised to replace. Collected service fee. ; ordrng 1 W11125152 (UI console)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Garden Ridge, TX 78266
Chris S.
Job Details: 03/19/2021
Customer stated that they still having same issue.Called tech line spoke Andy told me to calibrate washer. After calibration tested unit everything working properly. SR 7730113018.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78260
Chris S.
Job Details: 03/19/2021
"Replaced power supply, control board, and UI. Tested unit everything working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78239
Chris S.
Job Details: 03/19/2021
Customer stated that no water was coming into dishwasher. Found issue to be installers didnt hook it up in the right spot. Fixed issue and tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBB00
Near San Antonio, TX 78239
Chris S.
Job Details: 03/19/2021
Customer stated that fridge not cooling but freezer working fine. Found issue to be be evaporator fan in fridge not turning on when in test mode and evap frosted over. Also UI board lights very dim ordering new UI. Collected SC and quoted P&L 548.49.; ordrng 1 W10633627 (motor-evap) and 1 WPW10389152 (support) and 1 W10789392 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near San Antonio, TX 78256
Tommy B.
Job Details: 03/19/2021
Customer stated the issue is the unit is non-functional. Control and user interface already ordered by prescreen process. Waiting on parts to complete service.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Adkins, TX 78101
S. L.
Job Details: 03/19/2021
Found shifter came out of cam ring called techline spoke to Sterling Sr 7730296864 he said this is known issue needs old style shifter ordered shifter also needs control office already ordered board and ordered harness just in case.; ordrng 1 W11255099 (Harness) and 1 W10913953 (Shifter)
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KOSE500ESS04
Near San Antonio, TX 78263
S. L.
Job Details: 03/19/2021
Customer complained that lights flicker in and out. Intermittent power loss to lights. Fan also noisy. Requires new blower motor and new control. Needs OTL.; rqstng P&A on 1 W11179310 (ACU) and 1 W11245567 (Blower)
We serviced a
WHIRLPOOL RANGE
Model W5CE3024XB00
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/19/2021
Our customers glass cook top right from burner just operates on high. This unit has a bad RF infinite switch and right front burner. These will need to be replaced. Service Fee for second appliance. Tier 3 Labor Glass Cooktop. Cabinet Removal Fee. Our customer paid the second service fee on job 85663. The remaining balance due upon completion of thus repair if our customer moves forward. This is an estimate only. Our customer needs time to decide.; ordrng 1 WPW10244639 (Infinite switch right front) and 1 W11047722 (Element surface RF)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51ES4ES02
Near San Antonio, TX 78254
Richard G.
Job Details: 03/19/2021
"Customer complaint is that the unit is taking a long time to cool down, and the element doesnt turn off right away. Times are ranging from 15 to 45 minutes to cool down. Entered diagnostics and found no faults. Tested out cooling fan and found it functioning as designed. Ordering controls to resolve issue.; ordrng 1 W10803994 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx735sdbm00
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/19/2021
The unit has an obvious tear on the right side door gasket. The other gaskets on the other doors are fine. I spoke with our customer about it not being necessary to replace the other gaskets and that it would be considerably cost prohibitive. We decided to just change the right door gasket and we will heat treat the new and old gaskets to ensure we have a good seal. They had been experiencing some problems with the right door staying slightly open because of a bad seal due to the frayed gasket. Our customer paid our Service Fee as well as a second appliance service fee on job number 85664. This amount will be due upon completion of this job. Part has already been ordered by our parts department
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/19/2021
Tested unit. Door strike pushed back. Will not hit door catch. Fixed door strike. Door closing. Unit runs. Needs fasteners for kickplate. ; ordrng 2 WPW10503548s
We serviced a
LG REFRIGERATOR
Model LMXS30776S
Near Boerne, TX 78015
Tommy B.
Job Details: 03/19/2021
Customer stated the issue is the unit has leaked water onto the floor and there are temperature concerns. Found issue to be caused by unit entering automatic defrost cycle. Told customer to monitor unit for temperature. Customer wishes to have service called billed via email.
We serviced a
KITCHEN AID RANGE
Model KSIB900ESS2
Near San Antonio, TX 78240
Sebastian
Job Details: 03/19/2021
Found that the only buttons at work or both cancel buttons cannot get unit into diagnostics ordering control and display as they both appear to be unresponsive go forth with panel order. I did service fee parts should be covered under the five year warranty through KitchenAid. Parts team to reach out to customer win available will charge labor on return quoted labor; ordrng 1 W11128223 (Display) and 1 W11100619 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Benton, AR 72019
Micheal
Job Details: 03/19/2021
"Inspected unit and found failed sump assembly, will not wash. Part covered under policy adjustment ordered WPW10605057. WVM2HVMAP1. Policy adjustment.... number collected 118.33 by cc; ordrng 1 WPW10605057 (Sump)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/19/2021
Tested unit. Cooktop on indicators stays on. Found burnt switch for front right burner. Replaced switch. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Conway, AR 72032
Jeff N.
Job Details: 03/19/2021
Found fill hose inside freezer not in ice maker cup. Put it back in and cycled. Checks good.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78254
Richard G.
Job Details: 03/19/2021
Customer complaint is that the unit is freezing on the rc evaporator. Replaced evap motor. Evap motor was replaced in last year. Collected service call fee. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL LAUNDRY
Model MHW6630HW
Near Maumelle, AR 72113
Jeff N.
Job Details: 03/19/2021
Power to main control nothing coming out. Ordered pcb and hmi.; ordrng 1 W11322883 (cntrl-elec) and 1 W11325572 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Boerne, TX 78006
Tommy B.
Job Details: 03/19/2021
Customer stated that the issue is the unit has intermittent function of the left front burner. Found issue to be caused by spreader cap being in the wrong position. Unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/19/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near San Antonio, TX 78218
Chris S.
Job Details: 03/19/2021
Customer stated that dishwasher was not installed properly and found parts missing. Found hooks not properly installed and missing a retainer screw. And legs were all the way down. Customer said kb homes was taking care of everything. Spoke with Mario from kB and he said he will take care if repair. Told customer when I return to install parts I will collect service Call before doing anything. Quote SC and P&L 266.65; ordrng 1 WPW10503548 (retainer) and 2 WP8269145 (brckt-mtg)s
We serviced a
WHIRLPOOL LAUNDRY
Model WTW5000DW1
Near Benton, AR 72019
Micheal
Job Details: 03/19/2021
"Replaced failed pump assembly but something is jammed under the spin basket cannot remove plate; ordrng 1 W10752187 (Screw) and 1 W10752283 (Plate), used 1 W10876600 (Pump) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW
Near San Antonio, TX 78230
Sebastian
Job Details: 03/19/2021
Found that unit was producing almost no airflow customer had recently had install team in the apartment to verify that the connection is good at the wall high however found that the connection point was bent at the wall 90° making a complete closure found ball of lint at the bend. Found another giant ball of lint at the fan removed all lint swapped washing machine and dryer positions as it was the cost of the original stoppage reversed door customer should be good to go at this point changed out one piece of the thermostat safety kit just to ensure that we are good. Original cause of the problem is definitely due to the install of the vent behind the unit which was done by the install team recommending a customer that they also have their maintenance check the outside vent before normal usage
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Little Rock, AR 72206
Micheal
Job Details: 03/19/2021
Inspected unit and found torn door gasket. Ordered W11501317; ordrng 1 W11501317 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Helotes, TX 78023
Justin
Job Details: 03/19/2021
"Will need to order a control board, and go forward with drain pump. Will schedule for when parts come in.; ordrng 1 W11170319 (Control)"
We serviced a
N/A N/A
Model MZD2666KEW
Near Little Rock, AR 72103
Jeff N.
Job Details: 03/19/2021
"Installed compressor, pulled vac, used nitrogen to check for leaks. Installed filter drier.; dspstn on spec-tagged invntry: 1 W10160407 COMPRESSOR"
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WETLV27HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2021
Customer complaint is that the unit is making a loud noise and is also tearing huge holes in her clothes. Found the agitator is loose and clothes are likely getting stuck under the agitator. ; ordrng 1 W10772621 (Screw and washer) and 1 WP3951744 (Agitator)
We serviced a
N/A N/A
Model MFX2571XEM1
Near Little Rock, AR 72202
Micheal
Job Details: 03/19/2021
Inspected unit and found failed freezer rail causing door not to close properly and freezer to ice up. One rail is jammed. Ordered left and right rail; ordrng 2 WPW10120018 (Rails)s
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/19/2021
"Inspected unit for shutting off during rinse, ran diagnostic found error code f8e1 f2e1 first test 4 p16. Heckled okay and test 1 pg12 tested okay, for fie1 test 2 p13 found valve to be tested out of the range 800-1300, j9 1-4 j9 4-5 tested 1.5 replaced valve tested unit without water, unit operation checks okay; used 1 W11210459 (Valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78227
Richard G.
Job Details: 03/19/2021
"Customer complaint is that the unit wouldnt stop filling and started to over flow. They were able to get it drained, but then it wouldnt work again. Entered diagnostics and found error codes F2E1. Will order control to resolve issue.; ordrng 1 W11170319 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDB8859AWB2
Near Benton, AR 72019
Micheal
Job Details: 03/19/2021
Inspected unit and found failed bi metal. Ordered W10258275; ordrng 1 W10258275 (Bi metal)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78218
Chris S.
Job Details: 03/19/2021
Customer stated that washer wasnt agitating properly. Got a fault motor error code. Ordering motor capacitor and shifter. Motor and capacitor is out of stock.; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor) and 1 W10913953 (actuator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Helotes, TX 78023
Justin
Job Details: 03/19/2021
"Found fridge drain port not draining properly, with all the issue this unit has had over time the drain hole could not keep up. Will need drain extension and steam out line. 210-560-7246 daughters number, she will be at appointment. ; ordrng 1 W11252097 (Drain extension)"
We serviced a
WHIRLPOOL M/W OTR
Model WML75011HZ8
Near Russellville, AR 72802
Jeff N.
Job Details: 03/19/2021
Sr# 730295420 said electrical in house. Took unit to another outlet on other end of house same readings. When plugged into noise reduction board from chase to black wire 68 volts.when not plugged into board 120 to chase with white wire still on board. Hooked to double black and blue wires with separate cord same thing. Called tech support again SR# 7730294782 he said it was a wire harness. Ordered main harness and door switch assembly.; ordrng 1 W11385228 (WIRE HARNESS) and 1 W11497298 (DOOR INTERLOCK KIT)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Converse, TX 78109
Chris S.
Job Details: 03/19/2021
Customer stated that microwave was making weird noise. Found issue to be blower and damper. Ordering blower and damper and blower is out of stock.; ordrng 1 W11441128 (Blower) and 1 W10843943 (damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Rockwell, AR 71913
Blake D.
Job Details: 03/19/2021
"Inspected unit for not cooling, found evaporator on the bottom to be damaged,diagnosed to need evaporator prefer pm; ordrng 1 WP2188823 (Evaporator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/19/2021
"Replaced adjuster on 2nd rack of dishwasher due to wheels being broken after replacement tested dishwasher no issues, dishwasher working as designed. Job complete. Collected all fees."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW00
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/19/2021
"Inspected unit for not dispensing ice, found that the impeller is stripped diagnosed to need, impeller (WP63052-2)washer (W11378860), motor (WPW10317991) and then divider (WPW10309864) customer told me that there is another tech that has already ordered the parts"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/19/2021
Our customer had a considerable leak. I uninstalled the unit. Found that the drain hopes had become disconnected from the Drain loop with check valve assembly. I reconnected the clamp and tightened it. Found that the drain hose was not looped up. I fixed this and secured it with a zip tie WPW10339879. I reinstalled unit and tested for leaks. Unit is fully functional now.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW1
Near Hot Springs, AR 71909
Blake D.
Job Details: 03/19/2021
"Inspected unit for tension on the door, found that the springs dont give enough tension to hold the door up, Diagnosed to need springs and bushing; ordrng 2 WPW10337934 (Spring door)s and 2 WP8268990 (Bushing)s"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/19/2021
This unit does indeed have no power at the display. The homes outlet is sound and we are receiving 240 VAC at the terminal block. I conducted test 2 for supply connections and everything passed until I got to sub-steps 8 and 9 on service test 2 for supply connections. There were 2 UI wiring harnesses running from the UI to the Main Control Board. One was plugged in and one was not. I changed out the wires and the control lighted up but the UI did not. Picture included. There should only be one wire and the odd thing is that the wire that lit up the control was the one not connected to the UI. The wiring harness and UI are bad. I called Dustin at Whirlpool Tech Line. We checked the control and did not receive the 12 VDC at the J8 UI port as well.. we will change out the control ad well. SR# 7727276619. Parts ordered and are not readily available currently. ; ordrng 1 W11459337 (UI harness.) and 1 W11370450 (Console) and 1 W11350214 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/19/2021
The model number and serial number are partially rubbed off. The numbers I can see verify the model number and the serial number is accurate for the digits visible. Picture included. Our customer has had a molted ice situation with a sheet of ice on bottom of bin. They turned the unit off so I was unable to view deficiency. There is an ice sheet behind the wire cover working all the way back to the auger motor. Picture included. Unit would not harvest or fill. I replaced the ice maker WPW10300024 from truck stock. Unit is now fully functional.; used 1 WPW10300024 (Ice maker) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/19/2021
Arrived at Lowes unable to locate washer. Will return if found; saved tckt
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78222
S. L.
Job Details: 03/19/2021
BP called let me know job was canceled.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78230
Sebastian
Job Details: 03/19/2021
Unit appears to be out of warranty replaced rack adjuster kit and also cleared out soap from dispenser release causing it to jam up collected for service fee and part did not charge laborers I didnt see that it was out of warranty till after I put the part in
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2021
Customer complaint is that the water and ice have stopped dispensing. Unit is still making ice. Found issue with the ui. Ordering ui.; ordrng 1 W11265135 (Dispenser ui)
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near San Antonio, TX 78251
Richard G.
Job Details: 03/19/2021
"Customer complaint is that the unit is flashing F5 and will not operate. Entered diagnostics and found error codes F5E3, F5E2, F2E1, lid lock codes and stuck key. lid lock was continuously clicking. Customer is going to look for the part for us to install, but will need to order the lid lock assembly in case she cannot find it."
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2021
Customer complaint is that the unit stops cooking and gives an error code. Entered diagnostics and found error codes F6E0 oven ui lost communication and F8E0 low fan speed stored multiple times. Ordering ui and blower.; ordrng 1 W11428583 (Console) and 1 W11261165 (Control) and 1 W11248652 (Blower)
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC0
Near San Antonio, TX 78222
S. L.
Job Details: 03/19/2021
.Customer provides receipt show DOP 3/21 snapped photo. Found shipping bolts still in unit. Removed bolts ran test no errors unit balanced all operations normal install instruct today.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Boerne, TX 78006
Tommy B.
Job Details: 03/19/2021
Customer stated the issue with the unit built up mildew and mold. Removed parts from interior so customer can clean. Unit will need a new drain hose attachment at the rear. Customer to provide new one returning when fridge needs to be serviced. Collected service call on 85631; schdld next appmnt for 3/24 WED !
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536BS00
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 03/19/2021
Customer stated unit isnt lighting on front two burners. Determined that the unit needs new burner caps. Replacing main four. Collected service call. ; ordrng 2 74007735 (Burner cap)s and 1 74007734 (Burner cap) and 1 74007736 (Burner cap)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78230
Sebastian
Job Details: 03/19/2021
Found unit was off level readjusted legs make sure unit was secure ran a calibration on unit found that there was an overload Error code. Mark as customer instruct
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model DCE33A-1BC
Near Boerne, TX 78006
Tommy B.
Job Details: 03/19/2021
Customer stated that the unit gets really hot and stopped making ice. Found issue to be caused by faulty water pump. Quoted cost of price for parts and labor to customer and customer declined service. Collected service call.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Helotes, TX 78023
Justin
Job Details: 03/19/2021
"Unit has a one-year additional builder warranty,; ordrng 1 W11238401 (Transformer) and 1 W11233913 (Thermostat sensor) and 1 W11346197 (Magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78260
Jim G.
Job Details: 03/19/2021
Replaced faulty gearcase. Issue was resolved. It was noticeable smoother operation after gearcase replacement.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Jim G.
Job Details: 03/19/2021
Verified a weak frost pattern. Amp draw on compressor was within bounds at approx 1.1. Resistance check on compressor were good however there appears to be a leak or low charge. Sending UV drier. ; ordrng 1 WPW10143759 (HV Drier)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78258
Jim G.
Job Details: 03/19/2021
Verified a loose actuator. It slipped out of the splutch assembly. Used wire to ensure it stayed secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78254
Justin
Job Details: 03/19/2021
Delivery team left the transfer bolts inside unit. Took them out and tested to complete.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near San Antonio, TX 78218
S. L.
Job Details: 03/19/2021
Removed top and front blower wheel cracked and stuck to motor assembly. Broke wheel off motor replaced motor and wheel vacuumed out unit reassembled tested all operations normal.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 03/19/2021
Called techline upon arrival troubleshot with Chris found bad PowerMax Board ordering power max to resolve issue per techline advise. SR7730296713; ordrng 1 W11394663 (PowerMax board)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78254
Justin
Job Details: 03/19/2021
Found duct going to Wall smashed not allowing Lint to escape properly. Customer needs builder to come back out and reinstall all duct. Not done very well.
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/19/2021
"Checked dryer found blower wheel broken, part is on order will install April 2nd per customer is next day off. Collected service call fee."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 03/19/2021
"Checked range found door seal falling, replaced seal tested range no issues, range is working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 03/19/2021
Arrived at Lowes unable to locate washer. Will return if found; saved tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Jim G.
Job Details: 03/19/2021
Determined customer needed a pantry UI and pantry door replacement. Customer has decline repair however may contact KitchenAid to seek a concession.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE500ESS05
Near San Antonio, TX 78253
Justin
Job Details: 03/19/2021
"Replaced fuse and motor latch released, tested to complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 03/19/2021
"Replaced control and valve after replacement tested washer no issues, good pressure coming into washer. Preformed diagnostics testing and calibration all test passed. Washer is working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near San Antonio, TX 78209
Sebastian
Job Details: 03/19/2021
Found that Bellows was worn evidence of water leaking from the front replaced Bello unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78245
Tommy B.
Job Details: 03/19/2021
Customer stated that the issue is the unit is not producing ice. Found issue to be caused by faulty icemaker motor. Swapped out with new icemaker to resolve issue and unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 03/19/2021
"Checked washer found gearcase screeching when in spin, washer also shut off mid cycle and mid test ordering control board and gearcase to resolve issue.; rqstng P&A on 1 W11116590 (cntrl-elec) and 1 W11454734 (Gearcase)"
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KECD807XSS00
Near San Antonio, TX 78259
Jim G.
Job Details: 03/19/2021
The trim piece ordered is completely incorrect. Reordering correct parts. Part sent was for another appliance entirely. ; ordrng 1 WPW10168883 (Trim Cooktop)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78217
Jim G.
Job Details: 03/19/2021
Replaced all suspension parts and gearcase and basket. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 03/19/2021
"Replaced control board, power cord and valve after replacement tested washer no issues washer is working as designed no error codes found during testing or operation.job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near San Antonio, TX 78213
Sebastian
Job Details: 03/19/2021
Replaced both sides of the rack on the very top of unit showed customer how to install rack system and pull it out unit good to go
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78254
Justin
Job Details: 03/19/2021
"Will need to order timer, door switch. ; ordrng 1 WPW10569603 (Door switch) and 1 WPW10185992 (Timer)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HWH
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/19/2021
Customer stated the issue is the unit is building up ice in the freezer section. Found issue to be caused by broken gasket. Ordering parts to resolve issue.; ordrng 1 W10587578 (Gasket)
We serviced a
LG REFRIGERATOR
Model LDCS24223S
Near Kerrville, TX 78028
Douglas H.
Job Details: 03/19/2021
Customer called back due to same issue. Found a piece of the old fill tube didnt come out when I uninstalled the old part. And then got stuck in front of the new part causing the same issue as before. Defrosted and removed debris to resolve the issue. Advised to give at least 24 hours for ice production since had door off to resolve the issue. Collected p&l on previous service
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Boerne, TX 78006
Douglas H.
Job Details: 03/19/2021
"Last tech found faulty compressor compressor and solenoid. Replaced all parts to resolve the issues. Vacuumed unit, unit cooled upon testing. No further cooling issues at this point. Broken UI Panel still needs to be replaced."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near San Antonio, TX 78248
Douglas H.
Job Details: 03/19/2021
"Last tech found faulty compressor, confirmed diagnosis. Replaced compressor and dryer to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling efficiently upon testing. Advised of 24-48 hrs for proper cool down."
We serviced a
JENN-AIR RANGE
Model JGRP548WP02
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/19/2021
Replaced control board on range tested broiler element in right oven no issues checked for error codes none found. Range is working as designed. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near Cibolo, TX 78108
Chris S.
Job Details: 03/19/2021
Customer stated that microwave wasnt heating. Found issue to be magnetron. Replaced magnetron and tested unit everything working properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG
Near Rio Medina, TX 78066
Richard G.
Job Details: 03/18/2021
Customer complaint is that the water is dispensing very slowly and icemaker isnt making as much ice. Will need filter housing assembly.; ordrng 1 DA97-14365L (Filter housing assembly)
We serviced a
MAYTAG WASHER
Model MHW5500FW
Near Boerne, TX 78006
Tommy B.
Job Details: 03/18/2021
"Customer stated that the panel was unresponsive at times. We duplicated the issue in the home. Ordering user interface and user interface wiring harness to resolve issue ; rqstng P&A on 1 W10911042 (Panel) and 1 W10580186 (Harness UI), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78006
Tommy B.
Job Details: 03/18/2021
Swapped out pump and motor assembly to resolve unit cycling problems. Unit tested good with no further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78015
Tommy B.
Job Details: 03/18/2021
Swapping out right side slide did not fully resolve issue. Left side will be needed in order to complete service.; ordrng 1 W11397195 (Slide)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/18/2021
"Replaced valve and control board after replacement tested washer no error codes, washer is working as designed during testing and operation. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/18/2021
Verified a white screen LED. ; schdld next appmnt for 3/24 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78015
Tommy B.
Job Details: 03/18/2021
Last visit found faulty suspension. Swapped out with new suspension and unit tested good with no further issues at this time.