We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78261
Jim G.
Job Details: 03/22/2021
Lower trim piece was sagging. Used wire tot he secure during repair. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rockport, TX 78382
John L.
Job Details: 03/22/2021
"Ran diagnostics, pulled 2 codes F7E6 motor fault, F0E5 off balance. Tested motor on unit, motor is capable of spin but no agitate. Motor powers up during agitate but does nothing. Customer also complains of fill issues, no issues with valves. Motor will need to be replaced and control to resolve issues. Suspension will also need replacing as well.; ordrng 1 W11320238 (Control) and 1 W11228718 (suspension) and 1 W10677717 (motor-drve)"
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78251
Justin
Job Details: 03/22/2021
Found outlet damaged and plug. Will need maintenance to fix outlet and we will order power cord. ; ordrng 1 PT500L (Power cord.)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
John L.
Job Details: 03/22/2021
"Unit no longer at Rent-A-Center, no longer needs repairs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near San Antonio, TX 78218
Sebastian
Job Details: 03/22/2021
The top left-hand side of the corner of the freezer door is not ceiling correctly ordering sliding gasket to resolve issue also ordering PRV as water pressure to the unit appears to be very high.; ordrng 1 WPW10284684 (Bracket left) and 1 WPW10284685 (Bracket right) and 2 W11265130 (Slide)s and 1 W10436252 (Gasket) and 1 W10786952 (Valve) and 1 8212547RP (Tube)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Alice, TX 78332
Adam
Job Details: 03/22/2021
Customer complained of no cold water. When will the testing hot and cold water valve show good operation works properly. Calibrated unit running verification cycle know if shes found issue resolved.
We serviced a
MAYTAG DRYER
Model MED7230HW
Near San Antonio, TX 78260
Jim G.
Job Details: 03/22/2021
Used wire tie to secure dryer vent. Verified all dryer components were functioning as designed. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Premont, TX 78375
Adam
Job Details: 03/22/2021
Sr# 7730312151. After installing parts and running a DLMS calibration that was successful I started to run a verification cycle unit started to take on water and then heard a loud popping noise and a bright flash of light coming from inside the unit. Call tech line to troubleshoot issue after several tests it was determined that voltage coming into receptacle was not consistent would constantly fluctuate from 122 all the way down to0.005 and back. Tech line states customer will have to contact professional electrician to sort out power issue before Whirlpool will continue with repairs. SR number above.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near San Antonio, TX 78258
Jim G.
Job Details: 03/22/2021
Replaced gasket. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Kingsville, TX 78363
Adam
Job Details: 03/22/2021
Customer complaint of top rack squeaking and rubbing gasket. Inspection of unit does show that top rack Does rub against seal will eventually destroy. Reposition rack and adjusters. Issue resolved
We serviced a
KITCHEN AID RANGE
Model KGSC308LSS0
Near San Antonio, TX 78216
Sebastian
Job Details: 03/22/2021
"8935 bulb, x2, WP9782065 igniter 107.69, L 99.00. Found that igniter for the broil is destroyed looks like somebody made a slice without a good connection I dont have a way to re-splices without it having the same problem ordering igniter customer needs to decide whether or not they want to go through with repairs.Igniter price listed above along with part number must order igniter for customer would like us to return also must have two lightbulbs part number listed above. Customers concern is that they cannot use the Broil cycle and they cannot use the self clean they claim that when using regular baked they have the mechanism lock intermittently was not able to reproduce that issue explain to customer that their control is discontinued so they locking issue might not be solvable gave customer a quote to replace ignitor to get that part done if they like customer to call in if they decide they want to go through with repair must order the two lightbulbs and the igniter. Collect a check for service fee"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Port Aransas, TX 78373
John L.
Job Details: 03/22/2021
"Inspected unit, unit has small spot in areas where rust is forming. Rust formation looks to be from from a cleaner that may have caustic properties. Explain to customer that this is cosmetic issue and whirlpool will not cover any replacements for this unit. Advise customer do use cleaner or stainless steel to try and remove spots, customer says theyve already tried but with very little luck. Customer will attempt to call whirlpool to check if they are willing to switch out doors on unit."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fair Oaks Ranch, TX 78015
Shawn W.
Job Details: 03/22/2021
"Spoke with Ed at Whirlpool Tech Line and explained the history and current situation. Ran service diagnostics cycle. On step 7 of diagnostics service cycle shut down. There are 7 steps to the cycle. Ed directed me to change out the drain pump. Kitchen Aid had been having problems with the by design chopper blades. The new part has the updated design. SR# 7730307005. I had our customer sign our cabinetry disclaimer because I have to remove the unit to change this drain pump. I pointed out to our customer that the original installer only use one screw to secure it to the bracket and cabinetry. Once removing the screw and toe plate. I discover that the unit would not budge. Looking at the units feet in the front, they are all the way up. Pictures included. I showed our customer how the the unit would not budge and explained to them that I could not get the unit out without causing damage to the cabinetry. I also explained to them that they would have to have the unit removed by someone that understands cabinetry. On my previous visit I replaced the main control to solve the F1E1 error code. The unit filled, washed and drained. However, our customer had a return of the F9E1 error code and the unit stopped. There was no extra water in the unit and the error code oddly did not store in diagnostics. Our customer is obviously frustrated with the delay which I can understand. There have been a total of 3 visits by Appliance Care of Texas and will need a 4th once the unit is removed to repair the drain pump. The main control has been replaced W11410062. And the unit currently needs a drain pump W11412291. I feel bad about this and wish I could finish the repair for our customer but I will need to be able to secure access to this unit to complete the repair. Our customer will be seeking replacement from Home Depot. Im leaving the job open for now. Follow up will be needed with our customer for resolution.; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Kingsville, TX 78363
Adam
Job Details: 03/22/2021
CxC sr# 7730184819. After halfway installing new harness I discovered that new harness that was given has connections for infinity style switches. This oven does not have infinity style switches and was no way to make all connections possible. Call partner team SR number above. Partner team states they will have to send issue to parts research but in the meantime will be sending out a new harness with exact same number just in case of miss packaging or bad batch. Partner team did state That specific harness is on back order with no ETA I did inform us to the customer not real happy but unfortunately thats all that can be done. I was instructed to replace all existing harness back onto unit. I did inform this with the customer stating I did not plug it in but if you wish to do so you can. have not set return date pending part arrival from whirlpool X part; O-emld tckt
We serviced a
MAYTAG DISHWASHER
Model MDB6709AWW0
Near San Antonio, TX 78250
Justin
Job Details: 03/22/2021
"Found unit stuck at console panel, drain pump is still engaging when trying to run. Will quote for control and console. Customer will make a decision tonight and call in. ; ordrng 1 W10811153 (Console) and 1 W11202746 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Corpus Christi, TX 78418
John L.
Job Details: 03/22/2021
"Installed components, issues have been resolved."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78250
Justin
Job Details: 03/22/2021
"Replaced heater and cycling thermostat, tested to complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Victoria, TX 77905
Michael
Job Details: 03/22/2021
"Installed parts ordered, including a drive belt I had in TS W11239857. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is spinning and working normal"
We serviced a
LG DRYER
Model DLEX7177RM
Near San Antonio, TX 78232
Sebastian
Job Details: 03/22/2021
Found that the safety thermostat was popped on the unit replaced part found that there was dirt and debris that shouldnt be in the vent trap most likely due to Birdsnest up top venting does go out towards house venting run may also be too long do you need is heating at the moment watch the clock all the way up to 165 and cycle. Collected service fee parts and labor unit good for 90 days
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78223
S. L.
Job Details: 03/22/2021
Check washer for error codes. Had off balance error and F8E1 long or no fill water code. Checked spin drain and wash functions has bad inlet valve order water valve W11038689 to fix.; ordrng 1 W11038689 (Water inlet valve)
We serviced a
MAYTAG WASHER
Model MVWC200XW0
Near San Antonio, TX 78254
Justin
Job Details: 03/22/2021
"Did suspension test and unit failed, will need to replace suspensions. Replaced and tested to complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near San Antonio, TX 78258
Jim G.
Job Details: 03/22/2021
I verified a malfunctioning UI console. ; ordrng 1 WPW10285511 (PreSoak Switch) and 1 W10756270 (Knob)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Antonio, TX 78253
Richard G.
Job Details: 03/22/2021
Customer complaint is that the unit is leaking from the dispenser area after the previous repair. Found that the dispenser seal wasnt seated completely. Reseated dispenser. Tested out unit and found no leaking. Unit is now good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH54521JZ
Near San Antonio, TX 78258
Sebastian
Job Details: 03/22/2021
Replace magnetron capacitor and diode on unit tested unit unit is now healing as it should reinstalled unit everything good to go closing out
We serviced a
IKEA MICROWAVE OVEN
Model IBMS1455DS00
Near San Antonio, TX 78248
Sebastian
Job Details: 03/22/2021
Found that the start button is stuck it is not doing anything I was unable to get the unit in the diagnostics customers concern is also that the unit does not appear to be heating ordering magnetron associated parts and burn assembly along with the little rings that go around the buttons as they are snapped causing the button to not want to push in as well. Parts team to reach out when all parts available waiting on mag tube; ordrng 1 W10770413 (User interface) and 4 W11116990 (Button holder)s and 2 461960204751 (Ring)s and 4 W11086664 (Button)s and 1 8206079 (Mag) and 1 WP4375079 (Thermostat) and 1 W10217711 (Inverter) and 1 W10211972 (Switch) and 1 W10211972 (Switch)
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/22/2021
Replaced sagging door. Issue resolved. Collected payment.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78220
S. L.
Job Details: 03/22/2021
Found unit had F8E1 error code tested valves these were good. Removed top and removed rear found water level sensing pressure hose had caked on powder detergent. Cleaned hose then installed it ran test cycle cleared error and ran calibration. All operations normal educated customer on detergent usage and unit maintenance.
We serviced a
UNKNOWN VENTHOODS
Model UXT4230ADS2
Near Boerne, TX 78006
Douglas H.
Job Details: 03/22/2021
Builder called said unit not working found filter screen pushed up into fan causing it not to work removed screen adjusted back to proper position unit working fine
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78253
Richard G.
Job Details: 03/22/2021
"Customer states the unit is not drying well and dishes arent coming out clean. Entered diagnostics and found F4E2 heater open, FAE2 vent wax motor electrical problem. Ordering heater and pump motor to resolve issue.; ordrng 1 W11412298 (Heater)"
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Boerne, TX 78006
Douglas H.
Job Details: 03/22/2021
Last trip found faulty valve replaced valves it resolved issue unit tested good unit under warranty per sb web
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 03/22/2021
"Customer stated hot water not dispensing on normal right away. Calling techline per notes. Spoke with Andy, explained the situation, he stated its not supposed to dispense hot water immediately during normal cycle. Normal for cold water to dispense immediately and regulate the temperature internally and will dispense hot water during hot fill. Sr 7730309290 No further issues at this point as unit is functioning as designed per techline."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Boerne, TX 78006
Douglas H.
Job Details: 03/22/2021
"Customer stated refrigerator not cooling temp at 40 degrees. found control not functioning correctly, per marcone part not available at the moment. Customer going to attempt to get unit replaced. ; ordrng 1 W11396164 (Control box)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/22/2021
"Issue was no fill washer. Found valves clogged with debris. Cleaned out valve, unit tested good. Collected SC."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/22/2021
"Customer issue is that the washer bangs during spin cycle. Did suspension test, tub has a little wiggle to it. No error codes. Ordering new suspension for customer. Rescheduling for Friday.; ordrng 1 W11130362 (Suspension)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/22/2021
Issue was a knocking sound on dryer. Issue appears to get worse the longer the dryer runs. Finding issue to be a faulty blower wheel. Ordering new wheel and motor to resolve issue. Rescheduling for 3/29. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Boerne, TX 78006
Colton B.
Job Details: 03/22/2021
Informed by customer that DH has already diagnosed this issue and that this ticket is no longer needed. I assume DH put notes for this iss Issue on the other ticket.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78226
Jesus C.
Job Details: 03/22/2021
No cold water from valves. Good supply. Will need to replace valves. ; ordrng 1 W11210459 (VALVE)
We serviced a
SAMSUNG DRYER
Model n/a
Near Boerne, TX 78006
Douglas H.
Job Details: 03/22/2021
Upon arrival customer stated unit is fixed and no longer needs service. Didnt collect sc as didnt go in home
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS356ESS
Near Boerne, TX 78006
Colton B.
Job Details: 03/22/2021
"Issue is that hat flame becomes noisy when going from summer to high. Called techline who suggested replacing the burner cap, flame spreader and orifice. Ordering all and returning. Will call customer when parts come in.; ordrng 1 W10811599 (Center burner) and 1 W10819916 (Burner Cap) and 1 W10676661 (LP conversion)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78247
Chris S.
Job Details: 03/22/2021
Replaced control board and drain pump. Performed calibration and tested unit everything working as designed.
We serviced a
MAYTAG RANGE
Model MER6600FZ
Near San Antonio, TX 78257
Tommy B.
Job Details: 03/22/2021
Swapped out panel to resolve cosmetic damage issue. No further issues at this time. Ready for resale.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near San Antonio, TX 78259
Chris S.
Job Details: 03/22/2021
Replaced trim customer happy with new part.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB2
Near San Antonio, TX 78222
S. L.
Job Details: 03/22/2021
Removed unit replaced cabinet and mounting nuts then installed OTR with new hardware tested all operations normal.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS1
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/22/2021
Customer stated the issue was concerns over potable water issues. Cleaning light is on. Sold customer the affresh products and the filter for the refrigerator. Collected service call for second appliance 85494 on this ticket. No charge for labor as customer performed their own exchanges and will do their own cleaning.; ordrng 1 EDR3RXD1 (Filter)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78222
S. L.
Job Details: 03/22/2021
"Found left side spring broke damaged all 4 dampers part needs both springs W11314394 dampers W11316766 and 2 spring retainer W10245452. Did find abrasion in bellow part W11314648 would replace this under part warranty quoted parts labor there is service fee since this is unrelated to original issue. Needs bellow 2 springs 4 dampers 2 retainers, service fee collected quote good for 90 days."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/22/2021
85493 notes payment. The customer purchased water filter and replaced on their own.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE500ESS02
Near San Antonio, TX 78248
Jim G.
Job Details: 03/22/2021
Replaced all necessary parts. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/22/2021
Customer stated that the issue is the upper rack has come off and the doors not closing and also the unit does not drain properly. Resolved the rack issue by replacing the wheel in the track. Used a wire tie to loop and secure the drain hose in proper placement. No further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near San Antonio, TX 78240
Tommy B.
Job Details: 03/22/2021
Customer stated the issue is that the unit is not cooling. All other functions appear to be normal. Testing revealed that the inverter board W11087200 needs to be swapped. Quoted for parts and labor. Collected service call at military discount.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78238
Tommy B.
Job Details: 03/22/2021
Customer stated that the unit is not completing cycles. Completing the wash and not making it into rinse or spin. Diagnostics revealed error codes F0E5 F5E3. Called tech line spoke to Rich. Unit functioning as designed per tech line. SR7730306094
We serviced a
AMANA WASHER
Model NTW4516FW2
Near San Antonio, TX 78213
Sebastian
Job Details: 03/22/2021
Replaced parts as per last technician and tested unit looks good to go did calibration as well
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KBHS179BSS00
Near San Antonio, TX 78248
Chris S.
Job Details: 03/22/2021
Replaced console board tested unit everything working properly. Collected P&L 770.29
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near San Antonio, TX 78230
Sebastian
Job Details: 03/22/2021
Found that the latch assembly is not actuating also found that the rinse aid dispenser is non-functional pour ra in the dispenser and it pours straight out the bottom explain to customer that not only does this waste all rinse-aid but they wash away. the Rinse aid in the first cycle of the wash so They never have rinse aid on their dishes to begin with customers initial complaint is heavy sketching on certain dishes found that the water temperature fits of the unit is well above the 120° limit my temperature probe appears to be broken at the moment it is only reading 70° but you cannot stick your hand under it without burning yourself cannot verify exact temperature. *Notes to plumber customer needs to know how many gallons of hot water she is able to get and needs to have 120° at the maximum fed to dishwasher ; rqstng P&A on 1 WPW10653840 (Latch) and 1 W10861000 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/22/2021
Could not access unit. Will need to reschedule. ; schdld next appmnt for 3/26 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78245
Richard G.
Job Details: 03/22/2021
Customer complaint is that the unit is not dispensing ice and stopped making ice. Will need to order icemaker. Rescheduled auger motor.; ordrng 1 W11284458 (Icemaker)
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near Schertz, TX 78154
S. L.
Job Details: 03/22/2021
Removed door replaced hinge sealed liner defrosted unit Installed door tested all operations normal.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/22/2021
Error Code F0 E5 off balance load and F0E2 over suds and F0E1 load in drum during clean washer cycle and F5 E2 lock failure and F5 E4 door not open error. These errors are mainly related to customer use. I found that the external drain hose is defective and has a leak. This will need to be replaced W11392677. Part ordered.; ordrng 1 W11392677 (Hose)
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ8
Near Benton, AR 72019
Micheal
Job Details: 03/22/2021
"Replaced failed mag tube, capacitor and diode. Tested unit and found it heating normal."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW06
Near Hot Springs, AR 71901
Jeff N.
Job Details: 03/22/2021
This is a lock ring system with R134a in it. Need lock ring kit and nitrogen.; schdld next appmnt for 3/26 FRI !
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Benton, AR 72019
Micheal
Job Details: 03/22/2021
Customer had a few pairs on nylon work out pants that could not make an even load causing machine to go out of balance. Instructed customer on proper load size.
We serviced a
N/A N/A
Model DU1010XTXD0
Near Alexander, AR 72002
Micheal
Job Details: 03/22/2021
"Inspected unit and found failed wash motor, ordered sump assembly W10806701; ordrng 1 W10806701 (Sump assy)"
We serviced a
WHIRLPOOL REFRIG
Model WRS555SIHV00
Near Little Rock, AR 72209
Micheal
Job Details: 03/22/2021
"Icemaker same issue as last one, twisted and torn tray. Called tech line and inspected all exposed wiring which appeared to be normal. Board is not monitoring home switch in icemaker or harness problem in the cabinet itself; ordrng 1 WRS555SIHV00 (Control) and 1 WRS555SIHV00 (Icemaker)"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Little Rock, AR 72204
Micheal
Job Details: 03/22/2021
"Customer complaint no heat, inspected unit and found failed cycle tstat. Ordered WP3387134; ordrng 1 WP3387134 (Cycle stat)"
We serviced a
WHIRLPOOL KITCHEN
Model KSDG950ESS0
Near Little Rock, AR 72205
Micheal
Job Details: 03/22/2021
"Replaced failed main control for slide in range, tested cooktop and oven. Oven still not up to temp. Removed floor and found broken bake element. Ordered W10779716; ordrng 1 W10779716 (Element)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM2
Near Maumelle, AR 72113
Micheal
Job Details: 03/22/2021
"Inspected unit and found failed icemaker, replaced failed icemaker from truck stock WPW10300024; used 1 WPW10300024 (Icemaker) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/22/2021
"Went to replace parts customer informed me they had already replaced the pressure switch and control board by themself, called partner team they said to work on what the customer did not replace, called tech line spoke TJ (#7730313318) ran diagnostic test code f28 overflow,TJ informed me to replace hose, after I finished the call new error code f04 drain pump came up, diagnosed to need drain pump and pressure hose; ordrng 1 W11046209 (Pump) and 1 W10676317 (Hose)"
We serviced a
KITCHENAID KITCHEN
Model KDTE104DSS0
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/22/2021
"Inspected unit for burnt board, found that the board and wire harness is burnt together, tested outlet to make sure the voltage tested okay 120 120 0, diagnosed to need control (W10854215) and wire harness (WPW10612062), sc is covered labor, customer is not paying at this time; ordrng 1 WPW10612062 (Wire harness) and 1 W10854215 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/22/2021
"Replaced listed parts, tested icemaker made sure it called for water and the motor moves, operation checks okay"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBS0
Near Lake Hamilton Township, AR 71913
Blake D.
Job Details: 03/22/2021
"Replaced listed parts, tested unit no leaks, wash arms moved and water heated, operation checks okay ; dspstn on spec-tagged invntry: 1 W11085683 PUMP AND MOTOR"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Little Rock, AR 72210
Jeff N.
Job Details: 03/22/2021
Sr# 7730308894 cap tube to freezer clogged. Can not clear with nitrogen. Only part of sealed system under warranty is compressor. Customer decided to get new fridge instead of putting more money in unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Roanoke, VA 24014
Chris S.
Job Details: 03/19/2021
The icemaker will not complete a harvest cycle but will fill with water in test 45; ordrng 1 W11294907 (icemaker)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Vinton, VA 24179
Chris S.
Job Details: 03/19/2021
"The clutch is wearing prematurely,caused by the gearcase. ; ordrng 1 W10721967 (drive pulley) and 1 W11454372 (GEARCASE)"
We serviced a
WHIR REF
Model WSF26C3EXF01
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/19/2021
Replaced icemaker. All checks ok.
We serviced a
KITCHENAID M/W OTR
Model KMHP519ESS0
Near Hardy, VA 24101
Chris S.
Job Details: 03/19/2021
"I in the magnatron,capacitor and diode. All operations check ok."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Vinton, VA 24179
Chris S.
Job Details: 03/19/2021
"Found F0E4 error code indicating water temp. error. Temp. sensor resistance checked, correct. Also checked all components through/with all manual diagnostics. Recalibrated unit, all operations checked okay. If issue persists, control board will need to be ordered and replaced."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Vinton, VA 24179
Chris S.
Job Details: 03/19/2021
The cold water valve was partially clogged. I cleared the clog and checked operation. All operations check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/19/2021
Found IM stuck because of ice not ejected properly. Cleared ice. Ran check. All ok. Cx to observe. ; used 1 Wp8567668 (Tie) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/19/2021
Found leak float tripped by water. Cleared float. Ran test. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ0
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/19/2021
"Water level sensor is malfunctioning at times and so is the drain pump. Will replace control, pump and pressure sensor. ; ordrng 1 W11228216 (Control) and 1 WPW10448876 (Pressure sensor) and 1 WPW10730972 (Pump)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Roanoke, VA 24019
Chris S.
Job Details: 03/19/2021
The motor is getting voltage but isn’t sending voltage to the element. ; ordrng 1 W11105178 (motor-drve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/19/2021
replaced right door gasket. all checks ok.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Max Meadows, VA 24360
Uriah B.
Job Details: 03/19/2021
Replaced dispenser and bellow. Ran test. All checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Roanoke, VA 24015
Chris S.
Job Details: 03/19/2021
"I installed the control,wire harness and thermistor. I checked operation. All operations check ok."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Roanoke, VA 24012
Chris S.
Job Details: 03/19/2021
There was an f0e2 over suds code and an f7e7 motor unable to reach target rpm. I checked all the functions and found the unit to be functioning correctly. I instructed customer on detergent usage. If the issue persists we will replace the control. All operations check ok.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Daleville, VA 24083
Chris S.
Job Details: 03/19/2021
The unit is getting power but isn’t turning on. There a component that is shorting out whenever a cycle is started. ; ordrng 1 279827 (motor!dryer) and 1 W10450289 (harns-wire) and 1 WPW10436303 (timer) and 1 WPW10446920 (switch-pts)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Salem, VA 24153
Chris S.
Job Details: 03/19/2021
The unit was in emergency drain. But wasn’t pumping the water out. The drain hose was connected to an 1-1/2” water line going through the basement to the outside. I cleared codes and made sure the unit functions properly when drain hose was directed into a bucket. I instructed customer to have the unit drain into an open stand pipe. All operations check ok. If the changes are made and the same issue persists we will replace the control.
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Corpus Christi, TX 78410
Adam
Job Details: 03/19/2021
Installed both drain pump and water level sensor calibrated unit/test cycle issue resolved.
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB00
Near Corpus Christi, TX 78410
Adam
Job Details: 03/19/2021
Sr#7730299913. Customer states unit is burning some baking but not all. Customer does state that when she does move the baking racks around in different positions that the results are better. Inspection of unit shows no error code. I did go over some specific points of this unit with the customer number one being because unit when first turned on will go above set temperature due to the anticipation of oven door being open and losing temperature. And again to use proper bakeware and arrange the racks in the best position possible for cooking specific foods. Customer states there unsatisfied with performance of this machine but does note that our services appliance care of Texas Ive done a fantastic job they will still be calling whirlpool to complain about specific unit. Issue resolved
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Corpus Christi, TX 78418
Adam
Job Details: 03/19/2021
Installed grid cutter tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Corpus Christi, TX 78413
Adam
Job Details: 03/19/2021
Install component tested unit is now getting proper voltage and will harvest. Advise customer to wait for the first three batches of ice before consuming. Issue resolved
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ02
Near Corpus Christi, TX 78415
Adam
Job Details: 03/19/2021
Call customer before arrival to confirm purchase date unfortunately customer does not have any information stating the date She did say that she bought it a little over two years ago but even with Aarons extended 14 month warranty product is still considered out of warranty. Customer does not wish to continue with repairs.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Corpus Christi, TX 78417
Adam
Job Details: 03/19/2021
Customer complaint of time are not always advancing and will start prematurely sometimes on a timed cycle. Unit is now getting proper voltage at time of testing. Replace timer to resolve issue. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Corpus Christi, TX 78417
Adam
Job Details: 03/19/2021
Inspection of unit shows agitator is free spinning from gear case. Unable to separate wash plate from post. Will need to replace gear case wash plate actuator capacitor clutch and belt to resolve the issue. Have not set return date pending part arrival and authorization. Also job will require double labor.; rqstng P&A on 1 W10625252 (screw) and 1 W10609476 (washplate) and 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10006481 (gearcase) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10721967 (drive pulley) and 1 W10006384 (belt)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Port Aransas, TX 78373
John L.
Job Details: 03/19/2021
"Put unit into diagnostic mode, no error codes pulled, ran test cycle on unit, unit went through all cycles until they got to spin. On spin cycle unit just sat there and did nothing. Issue with control unit, bad relay making for no spin. Replace control to resolve this issue.; ordrng 1 W11329112 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Ingleside, TX 78362
John L.
Job Details: 03/19/2021
"Inspected unit, temperature closer to crisp or area is colder and causing freezing issues the customer is experiencing with unit. Showed customer the adjustment for crisper, adjusted slider to allow less air to come from crisper area. This should help maintain a more even temperature in fridge. Put unit into diagnostic mode. To check for any issues with thermostats, all sensors passed. Customer will keep an eye on unit to see if adjustments made will keep unit from freezing items in fridge."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 03/19/2021
"Made adjustments to vent hose, tested unit and ventilation. Unit is heating and ventilation is good on unit. Issue has been resolved"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Rockport, TX 78382
John L.
Job Details: 03/19/2021
"Installed components, evaporator fan is functioning normally. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Sinton, TX 78387
John L.
Job Details: 03/19/2021
"Inspected unit, tested suspension for issues. Found suspension to have a lot of travel and bounce. Suspension will need to be replaced to resolve issues. Parts has already been ordered, waiting for its arrival.; schdld next appmnt for 3/26 FRI !"
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Odem, TX 78370
John L.
Job Details: 03/19/2021
"Replaced motor, tested after installation. Motor was able to turn but they are still in issue. Issues with Home wiring, as there is a drop in voltage when trying to start dryer. Explained issue to customer and what they may need to do to resolve it, once that issue was taken care of unit should work properly."
We serviced a
KITCHEN AID RANGE
Model KICU569XBL00
Near Boerne, TX 78006
Jim G.
Job Details: 03/19/2021
After speaking to techline I found that both module boards must be replaced at the same time. I will order the other module board. Please contact when parts are available for install. ; ordrng 1 W10885135 (Left module) and 1 W10409868 (UI harness)