We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/12/2022
Installed new adjusters. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/12/2022
Tested unit. Will not start cycle. Will lock but not unlock. Found bad door lock. Will need to replace. Will order door lock. ; ordrng 1 WP8183270 (Door lock)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/12/2022
7733410734 Replace motor belt and cam found that the capacitor is showing a zero reading on the microfarads setting on my meter indicating that the capacitor is bad motor just hums even after a change out; ordrng 1 W11428524 (Capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78254
Sebastian
Job Details: 04/12/2022
Replaced heater due to low amp draw tested unit unit is now working as it should customer has also applied rinse aid which is made a considerable difference
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Helotes, TX 78023
Sebastian
Job Details: 04/12/2022
Found that the water filter housing is leaking ordering the housing to replace customer is having food product freeze in the freezer section ordering thermistor and damper damper sounds like its in bad condition but it is operational replacing both for contingency; ordrng 1 W11346623 (Filter housing) and 1 12002355 (Thermistor) and 1 WPW10594330 (Damper control)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS31ES0JS01
Near Boerne, TX 78015
Douglas H.
Job Details: 04/12/2022
Last trip found f3e0 open/shorted temp sensor error. Replaced sensor, main control and ui control to resolve the error code issue and the not heating properly issue. Unit back to functioning properly now. No further issues at this point.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOCE900HSS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/12/2022
F6E4. F2E1. Intermittent display issues. Will replace UI. ; ordrng 1 W11396218 (UI)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/12/2022
Installed new control and thermistor. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model LTE5243DQ2
Near San Antonio, TX 78230
Garry
Job Details: 04/12/2022
Customer complaint of dryer not heating. Previous tech found faulty Thermal Fuse. Replaced Thermal Fuse and tested unit. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78256
Sebastian
Job Details: 04/12/2022
Replace the defective heater with the new style heater which will not leak double checked unit for leaks while running live outside of cabinet unit looks good to go.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 04/12/2022
Last trip suspected leak in SS along with bad compressor. Upon opening SS up confirmed issue not a leak as it had pressure. Blew the lines out with nitrogen to clear obstruction. Ran nitrogen pressure test to ensure no leaks in unit. No leaks and held nitrogen. Replaced compressor. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. Advised customer of 24-48 hr cool down period. SS p&l under limited warranty
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/12/2022
Last trip found faulty motor and control due to major fluctuations in amp draw. Upon arrival today confirmed diagnosis as the control was overheating and when getting to motor the motor was blistering hot. Replaced both the control and the motor to resolve the issue. Calibrated and ran auto testing to check unit. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Chris S.
Job Details: 04/12/2022
Replaced spark module and burners. Tested unit everything working properly.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508HPS
Near San Antonio, TX 78257
Sebastian
Job Details: 04/12/2022
Changed out the sensor and tested unit found that the reservoir is filling up to spec and working as it should closed out call.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/12/2022
Tested unit. Will start then shutoff. Found unit loosing power to terminal block. Issue caused by electrical issue. Customer will need to contact electrician. No further issues with unit. Job complete.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCCP30
Near San Antonio, TX 78257
Sebastian
Job Details: 04/12/2022
Confirmed with Scotsman tech line that when the ban is struggling to stay for or ice is melting rapidly which is the case the problem usually is with the drain system or with the timer confirm that the timer was set to cycle for three minutes confirm that the timer is definitely taking much longer to cycle watering timer to resolve issue as the drain system appears to be working just fine. ordrng 1 12-2985-01 (Timer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 04/12/2022
I contacted techline and spoke to Ed and later Steve SR# 7733408896 who informed me that the ice door is allowing air in and meliting. It appears the refrigerator door is warped but I will reorder the ice door as a precaution. ; ordrng 1 W11268536 (Ice door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78240
Garry
Job Details: 04/12/2022
Customer complaint of loud vibrating noise during operation. Found noise to be caused by cardboard rattling under compressor. Adjusted cardboard and compressor to resolve issue. Unit now running quietly. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cibolo, TX 78108
Daniel
Job Details: 04/12/2022
Arrived with new heating element to replace recalled heating element. Upon arrival customer stated he had been having trouble with unit popping breaker every time unit was start up. Customer had multiple electricians come out and look at outlets and even tried using unit on multiple outlets with the same result of popping breaker. When removing recalled heating element found that the heating element had no bushing and heating element was metal to metal with the cabinet which was probably causing unit to ground out everytime it was being powered on. Replaced heating element and tested unit. Unit now powers without popping breaker but now I found that unit has faulty motor. All components functioning as designed except for motor kicking on. Also found error code F7E1 which is wash motor failure. I figured the bad motor was the result of unit popping the breaker continuously. Perhaps it shorted out the motor. Contacted partner team to see if authorization would be given for parts and labor on the new issue. Explained to partner team the issue and they granted authorization for P+L. Partner team will be sending out new ticket to office. Please return with sump motor on next visit for customer on new ticket with authorization. Partner team new ticket info:Ticket number SWPQ42DB8E16-1K12EQW1DPL1
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Converse, TX 78109
Daniel
Job Details: 04/12/2022
Customer reported washer not agitating or finishing cycle occasionally. Upon arrival tested unit and unit successfully completed diagnostic cycle. Agitator agitated freely as it should and unit spun correctly at the time needed. I did find error code F7E1 which was faulty tachometer missing which is the actuator. Replaced actuator and tested unit. Unit successfully completed diagnostic cycle. Checked for error codes and found none. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Chris S.
Job Details: 04/12/2022
Replace water valve tested unit everything working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near San Antonio, TX 78254
Jay
Job Details: 04/12/2022
Unit runs but no heat. Power chord installed wrong. Corrected issue, neutral was at ground and ground at neutral. Unit runs and heats.
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV4206FZ5
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
Upon arrival found vent hood light not working but receiving proper voltage. Called tech line received Sr 7733411970 from Steve. Was told to order new control as voltage is dropping once under load. ; ordrng 1 W11034219 (panl-cntrl) and 1 W11256464 (cntrl-elec) and 1 W11256465 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 04/12/2022
No answer at line. The office was closed. However the part is needed. Please reschedule once part is available for Installation . ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
Upon arrival replaced motor/sump to resolve issue. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
Upon arrival got error code F5e1, f2e1. Found faulty lid switch and bad communication between control boards. Customer needs lid switch and both acu and ui to resolve issues. Due to cost of repair customer declined to proceed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Kerrville, TX 78028
Drew
Job Details: 04/12/2022
Upon arrival out unit into test mode, error code f2e1 popped up indicating stuck key. Cleared error code. Ran test mode, error code didnt pop up. Unit tested fine and sounded fine. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78015
Drew
Job Details: 04/12/2022
Replaced controls, console, and temp sensors. Preheated unit to verify it was functioning properly. No further issues at this point
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Jim G.
Job Details: 04/12/2022
Replaced electrodes and burner heads and caps. Issue is resolved. Tested thoroughly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Drew
Job Details: 04/12/2022
Replaced the friction sleeves and no further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78240
Garry
Job Details: 04/12/2022
Customer statement that machine took an excessive length of time to fill and complete a cycle. Found F8E1 (Long/No Fill) fault code upon my arrival. Found cold water supply valve to be damaged and inoperable. Machine is testing good. Advised customer to have this supply valve repaired and reviewed with him theory of machine operant best practices. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78238
Jesus C.
Job Details: 04/12/2022
Unit 4204. Complaint is thumping noise during cycle. Tested unit. Noise during spin. Found drain hose tapping back wall. Secured hose. Noise is gone. No further issues. Job complete.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near San Antonio, TX 78228
S
Job Details: 04/12/2022
Contacted customer. Customer stated that they did not want to proceed with repair and they would purchase another unit. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
S
Job Details: 04/12/2022
Upon arrival customer stated the units sensing would flash. She would hold cancel for 3 seconds then the unit would constantly drain. Contacted tech line as I could not get into diagnostic mode. Was told by Steve that the pressure hose was clogged causing the unit to act up. Verified the pressure hose as having heavy pressure and could not blow down the tube. Verified that the pressure hose was kinked causing the issue. Fixed the kink and tested unit. The unit now functions as designed. No further issues at this point. Steve-Sr-7833408487
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS2
Near San Antonio, TX 78212
S
Job Details: 04/12/2022
Upon arrival customer stated the a knife fell from the top rack and the handle melted on the heater. The husband scraped the plastic off of the element but exposed the element it self. Customer was worried about the heater causing damage or worse a fire. Replaced heater with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near San Antonio, TX 78212
S
Job Details: 04/12/2022
Upon arrival customer stated the oven had black stains and used multiple cleaners to scrub the walls but could not remove the stains. Customer also stated she used the AquaLift as well and could not rep over the stains. Contacted Tech line and via tech line the stains will never come off due to a design flaw. Customer is okay with the outcome. Unit functions as designed. No further issues at this point. Bruce- SR-7733406444
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIP15PRXX1
Near San Antonio, TX 78209
S
Job Details: 04/12/2022
Upon arrival switched out faulty recirculating pump assembly with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78217
S
Job Details: 04/12/2022
Upon arrival customer stated they had cleared the stand pipe and ran the unit 3 times and the unit worked perfect. Control was ordered as a contingency. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78247
Daniel
Job Details: 04/12/2022
Customer reported dispenser not functioning properly. After inspection tested unit. Unit successfully completed diagnostic cycle without any issues or error codes. Found that dispenser would dispense soap sporadically at times. Customer also stated that a couple of times that the dispenser used all the soap that was inside the drawer on 1 load. Ordering dispenser drawer. Will return with part to repair.; ordrng 1 W11413340 (Dispenser drawer)
We serviced a
WHIRLPOOL DRYER
Model MEDB880BW0
Near San Antonio, TX 78244
Chris S.
Job Details: 04/12/2022
Replaced heating element and cutoff fuses. Tested unit everything working properly
We serviced a
SAMSUNG RANGE
Model NE59M432OSW/AA
Near Converse, TX 78109
Chris S.
Job Details: 04/12/2022
Call Samsung support line. Because pizza was cooked but still a little uneven. Samsung tech stated that if temperature sensor was reading correctly then customer need to adjust time for cooking. Replaced bake element and control board. Tested unit everything working properly. 2362129
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Schertz, TX 78154
Chris S.
Job Details: 04/12/2022
Replaced evaporator fan motor tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Schertz, TX 78154
Chris S.
Job Details: 04/12/2022
Upon arrival customer does not need service.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
Chris S.
Job Details: 04/12/2022
Replaced lights everything working properly.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Corpus Christi, TX 78410
Adam
Job Details: 04/12/2022
Customer complaint of unit no longer cooling. Inspection of unit shows evaporator cover has melted further inspection shows air duck has melted as well as heating element has Bersted causing a flareup in small burn damage to the inside of the unit. Product will in fact cool but no no response from evaporator fan or control board. Will need to replace several components evaporator fan control board harness thermostat air duct and evaporator cover to resolve issue.; ordrng 1 W11200746 (Harness) and 1 W11207403 (control) and 1 W10384183 (thermistor) and 1 2315539 (fan motor) and 1 W10676682 (duct-air) and 1 W10668482 (cover-evap) and 1 W10316428 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Rockport, TX 78382
Michael
Job Details: 04/12/2022
"I called the customer enroute to the location twice, unable to leave a vm. I arrived at the location, the customer said she had called to cancel yesterday because it started making ice, the appliance is working normal at this time"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Corpus Christi, TX 78410
John L.
Job Details: 04/12/2022
"Installed compressor and evaporator, vacuumed line and charged unit. Charged unit with 6oz of refrigerant, ran test 4 so unit can recalibrate itself."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Corpus Christi, TX 78410
John L.
Job Details: 04/12/2022
"Installed icemaker and control board, issue resolved."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Aransas Pass, TX 78336
Michael
Job Details: 04/12/2022
"The customer said water keeps coming out of the ice dispenser. I removed the bucket and cleaned out all the ice built up underneath, as I was putting the bucket back in place water spilled out of the ice tray. I ran a harvesting test in diagnostics, ice cubes with water on top of the cubes emptied out. It seems there was ice cubes that hadnt dumped out causing water to spill over and run out of the dispenser when it called for water. With the bucket and ice maker empty I ran a fill test, the ice maker filled and it didnt spill over, ran the harvest test again to leave the ice maker empty. The ice maker is working normal at this time, if the customer calls back with the same issue please order the ice maker W10873791 before going back out"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Corpus Christi, TX 78410
Adam
Job Details: 04/12/2022
Customer complaint of oven no longer heating up. Open in question was return to the retailer a Rent-A-Center but unfortunately Rent-A-Center does not have a gas hook up for proper testing. I will order the most likely causes of issue. Control board and oven ignitor; ordrng 1 W10914411 (igntr-oven) and 1 W10841331 (cntrl-elec)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Corpus Christi, TX 78415
John L.
Job Details: 04/12/2022
"Inspected unit, powered unit on. Motor started up with strange sound, unit turns but no heat. Pulled unit out and checked voltage at outlet. Got some strange readings at first, rechecked and readings were normal. Tested unit again to test for any drops in power, unit powered on without making noise previously heard and unit is heating. Possible outlet issue, unit is now working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/12/2022
"Inspected unit for not spinning , ran diagnostic found error code f7e1, ran manual test high speed spin test, found the unit to just hum, I am able to push with my hands and the 7nit will try to spin but eventually stops while unit is humming, pg 15 test 15 discharged capacitor, tested ohems got 0 ohms diagnosed to need capacitor ; ordrng 1 W11428524 (Capacitor)"
We serviced a
KITCHENAID ICEMAKER
Model KUID508ESS1
Near Corpus Christi, TX 78411
John L.
Job Details: 04/12/2022
"Spoke with customer, customer states the issue with ice and how to change filter light keep coming on sooner and sooner after each use. Filter was just replaced in February and change filter light has already come on. Also has the same issue with a clean unit light. The issues describe most likely caused by control unit. I control unit is prematurely cutting ice making time shorter than what it should be and causing display issue The changing of filters and cleaning of unit. Replace control to resolve issue.; ordrng 1 W11034363 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Little Rock, AR 72227
Micheal
Job Details: 04/12/2022
Unit is being exchanged. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP AND MOTOR
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Corpus Christi, TX 78411
John L.
Job Details: 04/12/2022
"F6E1 HMI cant communicate with ACU. Cleared out code, code returns after a few moments. Replace HMI, and ACU to resolve issue.; ordrng 1 W11112918 (Fascia) and 1 W11387687 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/12/2022
Last trip found faulty motor and control due to major fluctuations in amp draw. Upon arrival today confirmed diagnosis as the control was overheating and when getting to motor the motor was blistering hot. Replaced both the control and the motor to resolve the issue. Calibrated and ran auto testing to check unit. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL LAUNDRY
Model WTW5105HW2
Near Little Rock, AR 72205
Micheal
Job Details: 04/12/2022
Customer complaint shakes alot. Ran diagnostics and no errors appeared. Found spin on slowest setting. Instructed customer on use of he detergent. Unit is operating normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Ingleside, TX 78362
Michael
Job Details: 04/12/2022
"The RC door wasnt lined up properly and not sealing, causing frost to build up. Made adjustment at the hinge, used a heat gun to mold the gasket, the door is lined up and sealing properly"
We serviced a
FRGIDAIRE REFRIGERATOR
Model MET8800FZ01
Near San Antonio, TX 78230
Sebastian
Job Details: 04/12/2022
Call customer pretty sure he has a sealed system issue talk to customer hes gonna cancel the call
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Aransas Pass, TX 78336
Michael
Job Details: 04/12/2022
"The customer said she just keeps getting F0E4 spin limited by water temperature, F2E1 motor drive module over voltage, F3E3 inlet water temperature fault, cleared error codes. Tested the inlet valve, found the water hoses were crossed. Corrected the problem, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM02
Near San Antonio, TX 78217
Daniel
Job Details: 04/12/2022
Customer reported refrigerator not cooling and food in freezer thawing. Upon arrival found ice/food thawing in freezer. Refrigerator is also not getting cool as needed. I found that compressor was not kicking on. I could hear the compressor try to kick on but then shut off instantly. Sounded like a bad start device. Tested unit with a start device I had in truck stock. Compressor now kicked on as needed and unit was now cooling. Quoted customer on start device and tier 2 labor. Customer decided he would find start device on his own and finish the repair. Removed start device. Customer kept the old start device off unit as he was going to try to purchase a new one and finish repair on his own. Customer paid PSC service call of $204.59 on card.
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AB0
Near Little Rock, AR 72204
Micheal
Job Details: 04/12/2022
"Inspected unit and found failed igniter, ordered WP9758079. Trip $109.00 Labor $72.45 part $52.90 tax $21.09. Collected $120.00 by cc 8818. ; ordrng 1 WP9758079 (Electrode)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Corpus Christi, TX 78415
Adam
Job Details: 04/12/2022
Installed strike tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near San Antonio, TX 78224
Jay
Job Details: 04/12/2022
Rescheduled with helper for 4/12; schdld next appmnt for 4/12 TUE AM
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Corpus Christi, TX 78415
Adam
Job Details: 04/12/2022
Customer complaint of unit making metal to metal grinding noise. Inspection of unit showing error codes for locked rotor as well as Motor drive module overcurrent. Customer has declined any further repairs and was charged a total of 134.23 for diagnostic only
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Atascosa, TX 78002
Jay
Job Details: 04/12/2022
"Replaced hinges. Unit closing as it should. Customer complaints about unit squeaking and banging during a cycle. Replaced belt, ordering suspension. ; ordrng 1 W11396716 (Suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 04/12/2022
"Replaced icemkaer ran test 57 unit did harvest cycle, ran test 45 unit filled with water, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11579560 ICEMAKER"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Portland, TX 78374
Michael
Job Details: 04/12/2022
"The motor wont start, it wants to start but then shuts off. Installed motor 279787 I had n TS; it didnt solve the issue. Ordered the control and rescheduled the customer ; ordrng 1 W11406681 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near San Antonio, TX 78252
Jay
Job Details: 04/12/2022
Lights in top of fridge and light in freezer did not work. Replaced led pod in freezer and rest in circuit works. Unit working. ; used 1 W10695459 ( Led pod module) from stock
We serviced a
N/A N/A
Model WMH1163XVS1
Near Bryant, AR 72022
Blake D.
Job Details: 04/12/2022
"Replaced inter locks and door switches and filter board, unit now runs used cup of water unit heats, there was a glitch in the system and the white touch up paint is not on my route, diagnosed to need white touch up paint; ordrng 1 72017 (White touch up), dspstn on spec-tagged invntry: 1 W10422269 FILTER and 1 W10727360 SWITCH"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Taft, TX 78390
Michael
Job Details: 04/12/2022
"The customer said the appliance wasnt agitating. F0E3 overload error code, cleared error code, tested the agitation cycles manually, no agitating problem, not releasing the basket, installed one from TS, same issue, noticed the splutch looked cracked removed the actuator and put the old one back in place, removed the pulley and removed the cam, it fell apart. Installed new CAM, tested the agitation cycles manually, agitating properly, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is agitating and working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near San Antonio, TX 78248
Garry
Job Details: 04/12/2022
"Customer complaint of food in FC not freezing. Arrived to find FC temp at 16F. In consideration of this units history, I went straight to the compressor. Condenser fan running, but compressor temping at 140F. Amp draw peaked at 3.25aac. Diagnosing as sealed system issue and ordering Compressor(W10276644), FC Evaporator(WPW10608485), RC Evaporator(W11492867), and all necessary couplings. Please schedule sealed system tech for soonest availability once parts arrive. ; ordrng 1 W10276644 (Compressor Kit) and 1 WP978025 (Valve) and 1 WPW10608485 (Evaporator) and 1 W11492867 (Evaporator), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Corpus Christi, TX 78414
John L.
Job Details: 04/12/2022
"Inspected unit, placed unit in diagnostic mode. Pulled 3 codes F6E1 fill valve short, F6E4 overflow switch stuck, and F6E6 cold water only. Unit would not go through with diagnostic cycle and shut off. Tried running unit in a normal cycle, found unit to dispense water into the tub without any issues And then after a while shut down. Theres most likely an issue with the control board, customer will talk it over and decide whether or not to go through with repairs.W10866116 control 210.82W11175771 valve 63.36WPW10195039 switch 38.26"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ0
Near Corpus Christi, TX 78418
John L.
Job Details: 04/12/2022
"Inspected unit, check for voltage at outlet. One leg above it is not distributing the 120 required to run unit properly. Issue is not with unit but with electrical providing power to range, he will need maintenance or electrician to resolve issue."
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near Bulverde, TX 78163
Jim G.
Job Details: 04/12/2022
I verified a faulty actuator and sump pump. The actuator was obstructed and could not complete rotation causing the pump to make a loud noise and mostly likely incomplete washes. I replaced the sump pump assembly. Tested thoroughly. Issue is resolved. Collected payment.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 04/12/2022
Replaced faulty blower wheel and motor as it was fused together. Issues resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Corpus Christi, TX 78414
Adam
Job Details: 04/12/2022
Customer complaint of noise during operation. After inspecting the unit and hearing the noise is slate as that noise is I do believe this would fall under normal operating noise given the list provided by Whirlpool on what noises to expect from your refrigerator. Noise only seems to happen while compressor is running slight popping sound. Issue resolved
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF705HPS01
Near Shavano Park, TX 78231
Garry
Job Details: 04/12/2022
"Customer complaint of RC temps out of spec. Previous tech diagnosed this problem as issue with ACU, UI, and Thermistor Clip. Arrived to find temps good in RC & FC but did see Evaporator iced over. Replaced ACU (W11512425), UI (W11512401), and Thermistor Clip (W11546684) and secured thermistor evaporator tubing with zip ties. Returned unit to operation and machine passed all tests. Advised customer to reach out if issues persist. Job complete, unit is good to go. No further issues at this time."
We serviced a
UNKNOWN VENTHOODS
Model UXT4030ADB2
Near San Antonio, TX 78252
Jay
Job Details: 04/12/2022
Unit in warranty. Installers installed power chord but did not connect it. Verified proper power. Connected chord to unit. Unit working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78218
Daniel
Job Details: 04/12/2022
Customer reported refrigerator not cooling. Upon arrival found that unit was unplugged. Replugged unit and saw that cooling was off. Turned cooling on and all components of the refrigerator kicked on as it should. Compressor was on and when door switch was closed ice cold air was being circulated through the unit. Customer stated they had unplugged the unit before but couldnt figure out how to turn the cooling back on. Let customer know that they would have to wait 48 hours before unit reaches its correct coolness. Unit functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0AS02
Near San Antonio, TX 78254
Jay
Job Details: 04/12/2022
Rescheduled with helper. ; schdld next appmnt for 4/14 THU AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71C1HZ00
Near San Antonio, TX 78260
Sebastian
Job Details: 04/12/2022
Finding temperatures in refrigerator section to be as low as 20? in some spots with damper closed damper seems to be periodically opening and closing did not cut out thermistor to verify until we have a good one most likely thermistor issue in the refrigeration section explain to customer that worst case scenario they have a bad control will proceed with the icemaker and thermistor fix setting up for next Tuesday. Collected service fee today quoted for parts and tier 2 labor; ordrng 1 W10316760 (Thermistor) and 1 W10873791 (Icemaker)
We serviced a
MAYTAG RANGE
Model MET8800FZ01
Near San Antonio, TX 78260
Sebastian
Job Details: 04/12/2022
"8212471, 7733412815. Found that the enamel liner is chipped on this customers oven confirm that the cooktop is not cracked but very minor scratches all cosmetic confirmed with whirlpool that their normal protocol would be to touch it up explained to the customer customer would definitely not like us to touch it up they are going to contact Lowes for further instructions"
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BB00
Near San Antonio, TX 78254
Jay
Job Details: 04/12/2022
"Unit has no id tag, customer will get with whirlpool and get one."
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS6
Near San Antonio, TX 78260
Sebastian
Job Details: 04/12/2022
7733412281 7733376084. Trash compactor is having an issue where the sliding bin is experiencing a wedging effect which is making it hard to slide in and out smoothly confirmed with tech line and by taking pictures that the unit is out of square at the bottom the back of the unit shows to be tighter than the front of the unit pictures attached confirmed with tech line and partner team customer to wait for whirlpool to contact them for swap out
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/12/2022
"Customer stated same issue as before. Checked errors, found F8e3 overflow condition. Tested unit to find issue with valve not stoping the flow of water. Quoted 255.47 for p&l, sc under 90 day warranty. Customer wished to proceed with repair. Replaced valve to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78230
Garry
Job Details: 04/12/2022
"Customer complaint of leaking from door dispenser. Arrived to find column of ice formed between ice bucket and separator door, preventing door from closing and/or removal of ice bucket. Cleared oce blockage and ensured separator door was closing well. Ice now dispensing with no leaks. Customer had not drafted ice from the machine in some time, leading to blockage. Advised customer to use a little ice each day/week to keep machine healthy. Job complete, unit is good to go. No further issues at this time."
We serviced a
KITCHEN AID RANGE
Model KFDC558JSS01
Near Fair Oaks Ranch, TX 78006
Douglas H.
Job Details: 04/12/2022
"Customer stated right front burner not igniting properly and when it does ignite leaves soot on pans. Found cause to be faulty orifice. During diagnosis attempted to remove orifice on left front burner to test since these two burners are the exact same, orifice in left front burner snapped off right at the top of the orifice holder. Had an extra orifice that fits these burners and now the right front has proper flame but still not igniting from electrode. Issue with burner head. Ordering orifice holder, lp conversion kit and rf burner head to resolve the issues. One of the parts is psp item. ; ordrng 1 W11344539 (Burner head rf) and 1 W11333305 (Orifice holder LF) and 1 W11502161 (LP conversion kit)"
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78216
S
Job Details: 04/12/2022
Ineffective service. Tech line will be sending the info to their upper personnel to review. Contacting JennAir. Orlando SR-7732781148 Contacted JennAir and per JennAir the unit is under a review. JennAir will contact the customer in 24-48 hrs to resolve issue. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/12/2022
Installed new adjusters. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/12/2022
61. 52. Tested unit. Will not start cycle. Will lock but not unlock. Found bad door lock. Will need to replace. Gave estimate for repairs. 124 service fee. 117 labor. 142 part. Collected service fee. Will order door lock. ; ordrng 1 WP8183270 (Door lock)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Corpus Christi, TX 78410
Adam
Job Details: 04/12/2022
Customer complaint of unit no longer cooling. Inspection of unit shows evaporator cover has melted further inspection shows air duck has melted as well as heating element has Bersted causing a flareup in small burn damage to the inside of the unit. Product will in fact cool but no no response from evaporator fan or control board. Will need to replace several components evaporator fan control board harness thermostat air duct and evaporator cover to resolve issue.; ordrng 1 W11200746 (Harness) and 1 W11207403 (control) and 1 W10384183 (thermistor) and 1 2315539 (fan motor) and 1 W10676682 (duct-air) and 1 W10668482 (cover-evap) and 1 W10316428 (heater)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/12/2022
7733410734 Replace motor belt and cam found that the capacitor is showing a zero reading on the microfarads setting on my meter indicating that the capacitor is bad motor just hums even after a change out; ordrng 1 W11428524 (Capacitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Corpus Christi, TX 78410
John L.
Job Details: 04/12/2022
Installed compressor and evaporator, vacuumed line and charged unit. Charged unit with 6oz of refrigerant, ran test 4 so unit can recalibrate itself.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78254
Sebastian
Job Details: 04/12/2022
Replaced heater due to low amp draw tested unit unit is now working as it should customer has also applied rinse aid which is made a considerable difference
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Corpus Christi, TX 78410
John L.
Job Details: 04/12/2022
Installed icemaker and control board, issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Helotes, TX 78023
Sebastian
Job Details: 04/12/2022
Found that the water filter housing is leaking ordering the housing to replace customer is having food product freeze in the freezer section ordering thermistor and damper damper sounds like its in bad condition but it is operational replacing both for contingency; ordrng 1 W11346623 (Filter housing) and 1 12002355 (Thermistor) and 1 WPW10594330 (Damper control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Aransas Pass, TX 78336
Michael
Job Details: 04/12/2022
The customer said water keeps coming out of the ice dispenser. I removed the bucket and cleaned out all the ice built up underneath, as I was putting the bucket back in place water spilled out of the ice tray. I ran a harvesting test in diagnostics, ice cubes with water on top of the cubes emptied out. It seems there was ice cubes that hadnt dumped out causing water to spill over and run out of the dispenser when it called for water. With the bucket and ice maker empty I ran a fill test, the ice maker filled and it didnt spill over, ran the harvest test again to leave the ice maker empty. The ice maker is working normal at this time, if the customer calls back with the same issue please order the ice maker W10873791 before going back out
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS31ES0JS01
Near Boerne, TX 78015
Douglas H.
Job Details: 04/12/2022
"Last trip found f3e0 open/shorted temp sensor error. Replaced sensor, main control and ui control to resolve the error code issue and the not heating properly issue. Unit back to functioning properly now. No further issues at this point."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Corpus Christi, TX 78410
Adam
Job Details: 04/12/2022
Customer complaint of oven no longer heating up. Open in question was return to the retailer a Rent-A-Center but unfortunately Rent-A-Center does not have a gas hook up for proper testing. I will order the most likely causes of issue. Control board and oven ignitor; ordrng 1 W10914411 (igntr-oven) and 1 W10841331 (cntrl-elec)