Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Issue is no ice production. No fill on ice maker and ice maker will not progress in diagnostics. Was not getting voltage to fill tube heater. Ordering a new UI to resolve issue. ; ordrng 1 W11442053 (UI)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Customer states unit freezer side will defrost and not cool for a bit and then start cooling again, and when it’s not cooling the water doesn’t dispense. Finding issue to be faulty electronic control and UI panel. Ordering both to resolve the issue. Both parts on b/o. ; ordrng 1 W10822647 (UI PANEL) and 1 W11172798 (CONTROL)"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS05 "Unit not heating. Pulled unit to check components. Voltage to unit, Fuse, elements all tested good. Upon plugging unit back in it began functioning. Issue is main control relay was stuck open. Quoted 120 plus tax for labor. Part covered under extended part warranty per Sb web. Ordering control to resolve the issue. ; ordrng 1 W11179310 (CONTROL)"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU Unit not draining. Found clogged/kinked drain line. Managed to unkink and unclog drain. Recommended to customer to clean unit. Customer asked me to do the cleaning cycle. I advised an additional 125 for labor to clean. Customer agreed. Started clean cycle and cleaned base of unit. Advised customer to dump first batch of ice. Collected priority Sc and labor. Unit functioning as designed now. No further issues at this point.
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KFXS25RYMS5 "Last tech found restriction in SS. Confirmed diagnosis. Replaced drier and added service port to compressor. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Collected labor costs. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78250
Colton B.
Job Details: 10/29/2020
RANGE SAMSUNG NE59J7630SS "Issue was burner off center and light not coming on. Adjusted burner to be where it is supposed to. The on light was not mounted well so I fixed that as well. Right side light was missing a lens, customer wants us to replace. Ordering lens to resolve that issue. ; ordrng 1 DG67-00022A (LIGHT LENS)"
Near San Antonio, TX 78254
Colton B.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE505W0HB2 "Customer complaint is that the oven does not get up to temp. Average temp is about 270 degrees when set on 250. Customer wanted to test at 350 as well, same patter held true. Customer did not believe readings despite me telling her that a digital thermometer is how Whirlpool wants us to gauge temperature on ovens. Explained to customer that leave in thermometers are not accurate. Customer not satisfied with explanation, will probably be calling again."
Near San Antonio, TX 78258
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Called aig to get authorization for today’s repair. Spoke with Celeste, advised of parts installed and parts needed to install. Gave authorization. Use Auth KT3CR00XPL1Replaced control and filter housing on today’s trip to resolve the issue. Unit now testing good. No further issues at this point."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced thermistor on refrigerator due to over freezing refrigerator section, unit is working as designed, no issues. Job complete."
Near Selma, TX 78154
Shawn W.
Job Details: 10/29/2020
MW-HOOD COMBO WHIRLPOOL WML55011HB3 The bulb was broken off in the socket that comes attached to the base plate of the unit. I was able to get the prongs from the bulb out and the rest of the broken glass but the new light bulb would not insert into the socket. The socket is damaged and will need to be replaced. Part ordered.; ordrng 1 W11159942 (base)
Near San Antonio, TX 78258
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KSSC42QMS01 "Previous visit swapped out icemaker and this visit swapped out receiver board. Unit tested good at this time. Collected service call, parts, and labor."
Near Schertz, TX 78154
Shawn W.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE550S0HZ1 Unit will need a new control board. Part ordered.; ordrng 1 W11295998 (cntrl-elec)
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 10/29/2020
WASHER AMANA NTW4516FW3 "Replaced gearcase on washer due to screeching noise heard when spinning after replacement no issues good spin, no error codes found during testing or operation. Job complete."
Near San Antonio, TX 78260
Jim G.
Job Details: 10/29/2020
COOKTOP GAS KITCHENAID KCGD506GSS00 customer has faulty knobs. Moved appointment to get more information from customer.; schdld next appmnt for 10/27 TUE !
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED4815EW0 Unit starts but not spinning. Found motor pulley broken. Ordering motor pulley to resolve the issue. Customer had proof of purchase for unit from 10/15/2020; ordrng 1 WP8066184 (MOTOR PULLEY)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Steve SR# 7729135890 verified an open freezer thermistor. ; ordrng 1 W11249952 (motor-evap)
Near San Antonio, TX 78232
Jim G.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW6620HC0 I contacted techline and spoke to Ed SR# 7729137859. OB error might be due to loading issues. The HMI is having some responsiveness issues as per service pointer #W11481344 he console. ; ordrng 1 W11324037 (cntrl-elec)
Near Floresville, TX 78114
S. L.
Job Details: 10/29/2020
WASHER SAMSUNG WF42H5000AW/A2 Found bad vibration in spin no fault codes valve and pump working unit level ordered new shocks. Rescheduling Thursday.; ordrng 4 DC66-00470B (SHOCK)s
Near Adkins, TX 78101
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL MFI2665XEW0 Found inlet valve in back leaking needs new single valve gave senior citizen discount call when part comes in.; ordrng 1 WPW10498990 (valve-inlt)
Near Saint Hedwig, TX 78152
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Found both crisper drawers broken ,damaged shelf ,bent middle ladder ,and damaged inlet valve. Spoke to builder he does not want unit repaired he asked to not order parts. Called CXC spoke Christie sr 7729119951 to report findings.Job complete.; rqstng P&A on 2 W10850377 (pan-crispr)s and 1 W10865826 (valve) and 1 W11373867 (AIR TOWER ) and 1 WPW10248516 (ladder) and 2 WPW10688114 (front-pan)s"
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Replaced water inlet valve. Tested to complete. Unit is good to go.
Near Schertz, TX 78108
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Our customer was having problems with the ice maker. I found that the ice bin was jammed and trapping ice because it was not completely seated. The bin is full of ice (quick pic included). I instructed our customer a bit on this design if ice maker and bin. Unit is now fully operational.
Near San Antonio, TX 78217
Jim G.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFC150M0EW3 Verified wire harness was damaged and the oven power cord is damaged. Explained customer that oven cord is their responsibility. ; ordrng 1 W11134593 (harns-wire)
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Customer stated that the issue is the center burner is not functional. Found it to be testing good at this time. No further issues.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced console and control. Cleared ui communication error but still getting blower speed error. Need blower.; ordrng 1 W11248652 (blower)
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Replaced burner cap and burner head, tested to complete."
Near Universal City, TX 78148
Shawn W.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 The wheel and stops are broken and one missing. The unit is functioning as designed otherwise. Parts ordered.; ordrng 2 W10888592 (wheel)s and 2 WPW10082861 (stop)s
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
WASHER WHIRLPOOL CAE2795FQ0 Unit did not agitate or spin during automatic test. Unit will spin during manual mode. Will need control board for unit. ; ordrng 1 W11188527 (cntrl-elec)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/29/2020
DISHWASHER MAYTAG MDB4949SHZ Checked dishwasher found no holes or opening for leaks unit is operating as designed no issues. Job complete.
Near Schertz, TX 78154
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL GX5SHDXVD01 The unit had been turned off so I was unable to get temperature readings but our customer stated that the unit was completely warm in both the RC and the FC. The capacitor is not starting. This unit will need a new start device and capacitor. We will also replace the light bulb. Priority Service Call. Our customer paid our service fee in full. Remaining balance upon completion.; ordrng 1 8009 (light bulb) and 1 WPW10194431 (start-dev) and 1 WPW10662129 (capacitor)
Near Schertz, TX 78154
Ezequiel V.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE535S0JZ0 Checked wrangle found bad control board ordering board to resolve issue.; ordrng 1 W11204529 (cntrl-elec)
Near , TX 78015
Colton B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Customer issue is no ice production. Finding issue to be a faulty control board, ice maker only getting 15v. Fill tube was also frozen, defrosted that to resolve that issue. Going to order a valve just in case. Parts are on back order, did not reschedule.; ordrng 1 W10913947 (valve) and 1 W11399844 (CONTROL )"
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG520S0FS0 "Replaced control board due to missing digits, after replacement found valve broken ordering valves to resolve issue.; ordrng 1 W10247744 (valve-brnr) and 1 W10279615 (valve-brnr)"
Near Center Point, TX 78010
Colton B.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRFF507HPS00 "Issue was no ceiling lights. Finding bad light module on rear ice maker led. Replaced that led, unit now works. Collected SC and part costs."
Near Cibolo, TX 78108
S. L.
Job Details: 10/29/2020
MW-HOOD COMBO WHIRLPOOL WMH78019HZ3 Found vibration humming from magnetron replaced magnetron retested all operations normal advised customer some noise from magnetron is normal.
Near San Antonio, TX 78229
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 Customer was under impression unit was covered under warranty. Did not perform service. Explain to customer that the extended warranty only apply to certain provisions. Customer declined service.
Near Schertz, TX 78154
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer stated that icemaker fails intermittently at this time ice maker is working checked thermistor found thermistor closed temps are normal. Ordered plastic squares for door switches harness and ice maker call when parts come in,; ordrng 1 W10884720 (harns-wire) and 4 WP2177331 (plastic-sq)s"
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
WASHER MAYTAG MVWX655DW2 "Replaced housing for unit, tested to complete. Cold water pressure is super low and customer is aware and will be calling a plumber."
Near San Antonio, TX 78253
Richard G.
Job Details: 10/29/2020
OVEN ELECTRIC (D KITCHENAID KEBC177KSS05 Replaced transformer. Tested to complete. Unit is good to go.
Near San Antonio, TX 78073
Jesus C.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE515S0JS0 Tested unit. Found F3 E0. Replaced sensor and control. No further issues. Tested to complete.
Near Natalia, TX 78059
Jesus C.
Job Details: 10/29/2020
WASHER MAYTAG MVWB765FW Customer wants to reschedule. ; saved tckt
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
WASHER MAYTAG MHW5630HC0 "Unit leaking still underneath left side front of machine. Found dispenser housing damaged, also please need to order drain pump and bellow. ; ordrng 1 W11314648 (bellow) and 1 W11458345 (DRAIN PUMP ) and 1 W11465533 (DISPENSER )"
Near Live Oak, TX 78233
Shawn W.
Job Details: 10/29/2020
DRYER MAYTAG MED7230HW1 Replaced control. Tested unit. It is now functioning g as designed and not stopping.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDTE334GPS0 Issue with part being on back order now. Communicated with warehouse team to get it figured out. Rescheduling part without a return date. ; saved tckt
Near , TX 78028
Colton B.
Job Details: 10/29/2020
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 "Issue is no power to unit. Finding issue to be a damaged power cord. Rescheduling the pump to get a new power cord. Part is on back order, will call customer when it arrives.; saved tckt"
Near Bulverde, TX 78163
Jim G.
Job Details: 10/29/2020
ICEMAKER (STANDA JENN-AIR JIM159XYRS0 Replaced bin thermistor.
Near Bulverde, TX 78163
Jim G.
Job Details: 10/29/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Verified issue was a faulty control board. And issues at the interlocks switches. ; ordrng 1 W10892389 (cntrl-elec) and 1 W11433682 (INTERLOCK SWITCH) and 1 W11433683 (INTERLOCKSWITCH LOWER)
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 10/29/2020
RANGE SAMSUNG NX58H5600SS/AA Checked range found broken knobs ordering knobs to resolve issue. Ref 7004015291 ; ordrng 5 DG64-00473A (KNOB)s
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Checked refrigerator found all top light burnt out not lighting ordering led for refrigerator to replace issue.; ordrng 2 W10843353 (module)s and 1 W10843846 (module)
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/29/2020
RANGE MAYTAG MER6600FZ2 Replaced both infinite switch and element as needed. Issue resolved.
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
COOKTOP GAS WHIRLPOOL KCGS356ESS00 Middle burner cap and front right burner cap were reversed. Made proper adjustments all working as designed.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFC150M0EB4 Complaint is coils turn off and on. Tested unit. All coils working. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedure. Job complete.
Near San Antonio, TX 78233
Shawn W.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED6620HC1 "Replaced all parts needed to fix the the broken motor. Found that the old belt was bad as well, so utilized dryer repair kit 4392067 from truck stock. Unit is fully operational. ; used 1 4392067 (REPAIR) from stock"
Near Boerne, TX 78015
Douglas H.
Job Details: 10/29/2020
DRYER MAYTAG MEDB835DW4 "Unit spins but not heating. Found element broken. Quoted 353.62 for all costs (Sc, P&L plus tax). Customer wanted to proceed with repair. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Collected all costs."
Near San Antonio, TX 78214
Jesus C.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG525S0JZ0 Tested unit. Bake and broil not working. No power to igniters. Good power from control. No power from dsi. Will need to replace dsi board. ; ordrng 1 W11162730 (module-spk)
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/29/2020
WASHER MAYTAG MVWB835DW1 Customer stated that the issue is the unit will not run a full cycle and drain. Also receives a DRN error code during usage. Found issue to be faulty pump in diagnostics. Replaced with a new pump to resolve issue and unit is testing good now.
Near San Antonio, TX 78233
S. L.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRFC300ESS01 Removed old door. Installed new resealed gasket tested all operations normal advised customer to report any malfunction if it occurs.
Near San Antonio, TX 78232
Ezequiel V.
Job Details: 10/29/2020
DRYER WHIRLPOOL GEW9868KL0 "Checked dryer found good power coming into dryer found control board not powering on, part is discontinued, spoke to customer about what part needs to be replaced and issue. Collected service call fee. Job complete."
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
MW-HOOD COMBO AMANA AMV2307PFS Customer stated that the issue is that the light is not working under the microwave. Customer to purchase their own lightbulb for replacement. I&I fulfilled
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED6620HW0 "Customer stated that the user interface is not responsive. User interface needs to be replaced. Quoted customer 592.61 for service call, parts, and labor. Submitting as an estimate.; rqstng P&A on 1 W11370450 (CONSOLE )"
Near San Antonio, TX 78232
Ezequiel V.
Job Details: 10/29/2020
DISHWASHER JENNAIR JDB2100AWS "Checked dishwasher found good power coming into dishwasher found control board and ui not powering on will need to replace both, part is discontinued spoke to customer about repair. Job complete."
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV00 "Will need icemaker for unit, will schedule for when part is in. ; schdld next appmnt for 11/4 WED !"
Near San Antonio, TX 78251
Richard G.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED4815EW1 "Customer complaint is that the unit stopped heating. Verified issue. Replaced heating element, hi limit thermostat, and thermal fuse. Tested to complete. Unit is good to go.; used 1 WP3392519 (FUSE) from stock"
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW7120HW0 Customer stated that the issue is the unit functions intermittently. Receiving door lock error in diagnostics F0E5 F5E4. Unit will not enter into test cycle Nor will it lock manually. Part already ordered in prescreen.; O-emld tckt
Near Hollywood Park, TX 78232
Ezequiel V.
Job Details: 10/29/2020
RANGE KITCHENAID KDRS467VSS05 Replaced control board on range preformed self clean cycle same error codes came back f8e2 f5e1 broken latch and fan ordering can to resolve issue.; ordrng 1 W10245511 (blower)
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Our customer is having some problems with certain items in certain parts of the refrigerator becoming frozen. I noticed right away that an item was blocking the damper. I explained to our customer how the fresh food section gets its cold air and the importance of not blocking the damper. The temperatures were fine in both the RC and FC. I found the vertical mullion heater mode turned off. I turned this on. Our customer has the temperatures set at manufacturer recommended levels. With the vertical mullion heater sensor on it should help as well with regulating the temperature differential in the fresh food section. Ran it through diagnostics Tess. Unit is fully operational.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE320M0ES "Issue was a no heat oven. Replaced control, unit tested good."
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Customer stated that issue is the door fell breaking the inside shelves. Found it to be caused by the hinge coming apart. Ordering hinge to resolve issue along with trivets replaced due to hinge malfunction. Customer wishes for a new door, however there is no damage to the door.; ordrng 1 W11409290 (DOOR HINGE) and 1 WPW10451873 (bin-cntlvr) and 2 WPW10710203 (bin-cntlvr)s"
Near San Antonio, TX 78244
S. L.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW4816FW2 Found how water line from wall leaking snapped phots let customer know it will need to be replaced found lid lock error code. Removed top of unit tested lock replaced lock recalibrated tested all operations normal.
Near Windcrest, TX 78239
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found seal around ice door not attached right and failed ice maker. Installed seal correctly and new ice maker. Tested and found all components working still needs ice bin though. Previous tech ordered fill tube fill tibe not frozen not leaking not needed.; saved tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW3090JW Last trip found faulty UI board. Replaced UI board to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78232
Ezequiel V.
Job Details: 10/29/2020
WASHER SAMSUNG WF438AAR/XAA Checked washer found rattle coming from drain pump ordering drain pump to resolve issue. DC31-00054A collected service call fee.; rqstng P&A on 1 DC31-00054A (drain pump)
Near , TX 78006
Douglas H.
Job Details: 10/29/2020
COOKTOP ELECTRIC KITCHENAID KICU569XSS00 "Customer stated unit moves. Found unit as a whole does move but it’s due to size of hole the unit sits in and the reason it didn’t move prior to last visit was the grit and grease that sat under the glass top (customer cleaned that last trip). Advised there isn’t anything I can do to fix that. Customer asked for recommendations, advised to ask builder if there is a way to secure the unit so it doesn’t move. No further issues at this point for me."
Near Boerne, TX 78015
Douglas H.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer stated unit not drying properly. Found unit is heating. Advised of the importance of rinseaid and different steps to fix the issue. Unit is functioning as designed. No further issues at this point.
Near San Antonio, TX 78250
Richard G.
Job Details: 10/29/2020
DISHWASHER MAYTAG MDB9979SKZ0 Customer complaint is that the dw is not draining. Verified issue. Unit is receiving F9E1 error code. Verified drain pump is not functioning. Will need to replace drain pump.; ordrng 1 W11412291 (DRAIN PUMP)
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW70HEBW0 Tested washer. Not draining. Found debris in drain pump filter. Moved debris. Good drain. No further issues. Tested to complete.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/29/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Complaint is unit is hot. Tested unit. Making ice. No issues during testing. Unit is working properly. Heat is normal around unit use to compressor running and circulating air. No issues. Job complete.
Near San Antonio, TX 78240
Richard G.
Job Details: 10/29/2020
WASHER MAYTAG MVW7232HW0 "Customer complaint is that the unit is not powering on and the lid is stuck closed. Performed test on main control and found main control non functioning. Unable to test HMI or lid lock. Ordering HMI, control, strike and lid lock.; ordrng 1 W11394572 (LATCH) and 1 W11419171 (CONTROL) and 1 W11457841 (STRIKE) and 1 W11478526 (UI)"
Near Converse, TX 78109
S. L.
Job Details: 10/29/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS02 "Found adhesive for front glass panel on outer glass cannot scrape,away found stainless panel loose from adhesive that is not between glass and stainless ordering new outer door and badge call when part comes in; ordrng 1 W11178521 (BADGE) and 1 W11455430 (GLASS DOOR)"
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW560CHW0 Complaint is soap residue on clothing. Tested washer. Soil level set to low. Advised customer this decreases wash time. No further issues during testing. Job complete.
Near Helotes, TX 78023
Douglas H.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW6120HC0 "Last trip techline stated to replace gearcase if issue persists. Replaced gearcase to resolve the issue. Calibrated unit, ran auto testing. Unit is functioning properly now. No further issues at this point."
Near Universal City, TX 78148
S. L.
Job Details: 10/29/2020
REFRIGERATOR MAYTAG MFI2570FEZ02 Found broken filter head call when part comes in.; saved tckt
Near Olmos Park, TX 78212
Jesus C.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Tested unit. Freezer led is out. Replaced led. All lights working. No further issues. Collected payment for repairs. Job complete. ; used 1 W10695459 (MODULE) from stock
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/29/2020
WASHER SAMSUNG WA5451ANW/XAA02 "Checked washer found no leaks, no water residue found around the washer. Unit is working as designed. Job complete. Collected service call fee."
Near Boerne, TX 78006
Tommy B.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT730PAHZ Last visit found faulty pump and motor. Swapped out with new parts to resolve issue and unit is testing good now.
Near Selma, TX 78154
S. L.
Job Details: 10/29/2020
WASHER MAYTAG MVWB855DC3 Found F6 E3 error unresponsive key pad and 5vdc from ACU needs new console spoke to parts house beginning of December is when part is expected call when part comes in.; ordrng 1 W11112662 (console)
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDTE304GPS0 "Our customer was concerned about the possibility of the dishwasher leaking. I tested the unit for leaks under, in front and at the drain site at the garbage disposal. No leaking was detected. I did notice that the the water was backing up into the sink and dislodged some construction material. The drain pipe out of the garbage disposal Putin by the builder is likely clogged with construction materials. Drain hose zip tied up with a zip tie WPW10339879. Unit is fully operational. Customer said yes to survey.; used 1 WPW10339879 (ZIP TIE) from stock"
Near San Antonio, TX 78256
Colton B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Issue is no ice dispensing. Finding issue to be a bad auger motor. It is getting voltage but not spinning even when I try by hand. Customer said they don’t think the repair is worth it but would call if they change their mind.
Near San Antonio, TX 78242
Jesus C.
Job Details: 10/29/2020
WASHER MAYTAG MHW5630HC0 Tested unit. Water leaking from dispenser. Will need to replace dispenser assembly. ; ordrng 1 W11465533
Near San Antonio, TX 78258
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 Customer stated ice not dispensing after yesterday’s repair. Found dispenser shaft channel was frozen over causing dispenser shaft to slip. Cleared ice out of channel and reinstalled shaft to proper location. Unit functioning as designed now. No further issues at this point.
Near Helotes, TX 78023
Colton B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV "Issue is that refrigerator does not switch between cubes and crushed ice. Finding issue to be a faulty Solenoid, ordering new one and returning. Gate code is #8686.; ordrng 1 WPW10309866 (solenoid)"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/29/2020
WASHER MAYTAG MVWB835DW5 Checked washer found cold water valve not actuating ordering valve to resolve issues also found lid lock light not powering on ordering control board.; ordrng 1 W11096267 (valve) and 1 W11266623 (CONTROL BOARD)
Near San Antonio, TX 78250
Richard G.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFC310S0EB3 Customer complaint is that the unit is not functioning. Need to replace control.; ordrng 1 W11122531 (cntrl-elec)
Near San Antonio, TX 78253
Richard G.
Job Details: 10/29/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer complaint is that the unit is tripping the breaker. Found error code F1E4 mw relay error. Will need to replace mw control board.; ordrng 1 W11110951 (cntrl-elec)
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Checked refrigerator found refrigerator cycling power checked voltage at wall good voltage ordering control board and inverter to resolve issue.; rqstng P&A on 1 W10710090 (invrtr-box) and 1 W10811365 (cntrl-elec)
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW4816FW2 Customer stated that the issue is the unit makes a loud noise during spin. Provided video for evidence. Was able to duplicate the noise in the home by running manual test. No errors stored in diagnostics. Ordering a new suspension resolve the issue.; ordrng 1 W10780045 (suspension)
Near San Antonio, TX 78250
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Unit making ice very slowly. Checked ice maker errors. Got e2 motor lost position even though I’ve maker was just replaced a few days ago. Finding cause to be faulty controls. Ordering UI and electronic control for this issue. Also noticed ice guide missing, likely from ice door replacement previously. Ordering all 3 to resolve all issues. ; rqstng P&A on 1 W10843055 (ELECTRONIC CONTROL ) and 1 W11387386 (UI PANEL) and 1 WPW10435760 (ICE GUIDE)"
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Do not have the part for this repair. Will need to reschedule with part.; O-emld tckt
Near San Antonio, TX 78247
Jim G.
Job Details: 10/29/2020
MW-HOOD COMBO WHIRLPOOL WMHA9019HZ1 Verified a lost missing clip making the control jut out and not seal properly. ; ordrng 1 W11186019 (door/mw)
Near San Antonio, TX 78238
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Customer stated that the issue is the water runs continuously into the icemaker. Tried to manually test the icemaker with a jumper wire and it is non-functional. Will need the icemaker and the valve to resolve issues. ; ordrng 1 W10884390 (icemaker)