We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78255
Justin
Job Details: 03/23/2021
"Spoke to customer about appointment, decided to reschedule to next week. ; schdld next appmnt for 3/30 TUE PM"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS00
Near Helotes, TX 78023
Justin
Job Details: 03/23/2021
"5112, unit is tripping aux pump. Unit also has a bad recirculating pump. Will also need bin thermistor. ; ordrng 1 W11325175 (Recirculating pump) and 1 W11126268 (Recirculating harness) and 1 1901A (Aux pump) and 1 WPW10511923 (Bin thermistor)"
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1175JZ
Near San Antonio, TX 78253
Justin
Job Details: 03/23/2021
"Need interlocks for unit, will reschedule when those come in. ; ordrng 1 W11182140 (Top interlock) and 1 W11182141 (Secondary interlocks)"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model AMV2307PFS3
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/23/2021
The control board sent was defective and completely nonresponsive. Marked as defective. Will reorder another board. Customer has been waiting for some time. Let see if we can get a rush on this order. ; ordrng 1 W10849846 (Control Board)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/23/2021
"I found that the unit had a high temperature in the RC 62 F. The DC is at -11. Our customer had the temperatures set at 34 F in RC and -3 in FC. I reset to manufactures recommendations.I found that the RC thermistor is off by 22 F. The FC thermistor is accurate. The evaporator thermistor accurate. The FC thermistor is accurate. The pantry thermistor is accurate. This unit will need a new RC thermistor which comes on a evaporator cover. Part ordered. I tried to call Whirlpool Tech Line twice for verification but had two dropped calls. I called later in a better signal location to verify my diagnosis with Chris, Senior Whirlpool Technician. SR# 7730093474; ordrng 1 W11262311 (Evaporator Cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/23/2021
"The temperatures in the unit are currently perfect. There is no icing up in the evaporators. Our customer had a recent situation in which it stopped working completely and then after a power failure, it rebooted and had been working since.I ran the unit through all diagnostic tests related to cooling. All tests passed. I checked the deli control and it is operating as designed and no signs of water penetration. I advised our customer if they have any future related problems to the unit shutting down cooling, to just reboot at the circuit breaker for 2 minutes. This unit is currently fully functioning as designed."
We serviced a
KITCHEN AID RANGE
Model KDRP487MSS03
Near San Antonio, TX 78261
Jim G.
Job Details: 03/23/2021
Verified issue at the control boards. However the boards are discontinued.
We serviced a
FRGIDAIRE RANGE
Model LGGF3043KFE
Near San Antonio, TX 78261
Jim G.
Job Details: 03/23/2021
Replaced part. Issue resolved returned gas valve. It was not needed after all.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78261
Jim G.
Job Details: 03/23/2021
I contacted techlineand spoke to Steve #7730325734 who helped me verify there is a failure in the water sensor located within the recirculation pump. ; ordrng 1 WPW10489125 (Recirculation Pump)
We serviced a
JENN-AIR WALLOVEN
Model JJW2427DS01
Near San Antonio, TX 78232
Jim G.
Job Details: 03/23/2021
Replaced console. Issue resolved. Tested properly thereafter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/23/2021
"Confirmed diagnosis of low charge and faulty start device. Replaced drier and added service port to compressor. Vacuumed unit,and recharged unit. Upon initial test start device didnt allow compressor to start up. Replaced start device as well. Upon testing unit came right on and began cooling immediately upon testing. Advised customer of 24 hr cool down period. If issue persists please order W11100924 compressor."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Universal City, TX 78148
S. L.
Job Details: 03/23/2021
Found unit had F8E2 error code. Removed water from unit checked pump found failed drain pump. Replaced with truck stock pump ran calibration all operations normal no leaks. Unit is ELW customer provided closing docs.; used 1 W10876537 (PUMP DRAIN) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Schertz, TX 78108
S. L.
Job Details: 03/23/2021
"Found F9E1 error code on unit and not draining water. Removed water with vacuum found open circuit on drain pump at control checked pump at bottom found blue wire on molex connector broke off spade, used new spade connector repaired wire installed to molex and tested unit then calibrated unit. Ran automatic cycle no errors all operations normal."
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA REV 7
Near Schertz, TX 78108
S. L.
Job Details: 03/23/2021
Defrost ice maker removed ice maker auger and plastic square. Cleared drain Added RTV to gaps installed new y clips square drain tube replaced pcb and icemaker tested all operations normal.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
S. L.
Job Details: 03/23/2021
Found handle hinges inner and outer glass damaged and bent frame on door ordered parts to rebuild door customer provided doc to prove DOP and model serial number call when parts come in.; ordrng 1 WPW10481433 (Nameplate) and 2 W11104748 (Seal)s and 2 W11428245 (Screw)s and 2 W11240518 (Hinge)s and 1 W10894054 (Handle) and 2 W11389703 (Bracket)s and 1 WPW10535767 (Glass)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near San Antonio, TX 78249
Sebastian
Job Details: 03/23/2021
Replaced door customer did not have a physical copy of the receipt but read the note it looks like everything was sent in in December unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78249
Sebastian
Job Details: 03/23/2021
Replaced parts as per last technician found that unit has an even worse leak up top towards the icemaker after changing part tested unit and tested icemaker found that icemaker did not fill found a bunch of water leaking from the top of the unit ordering associated part will return on Friday with the tube for the icemaker; ordrng 1 W11415785 (Tube)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78260
Chris S.
Job Details: 03/23/2021
Customer stated that washer was making a loud squeaking noise. Found issue to be gearcase. Gearcase is out of stock.; ordrng 1 W11423758 (Gearcase)
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DSS0
Near San Antonio, TX 78258
Chris S.
Job Details: 03/23/2021
Customer stated that dishwasher was leaking. Found leaking to be coming from bottom of motor. Gate code 1650. Collected SC and gave estimate for P&L 389.23 customer is gonna think about it.; rqstng P&A on 1 WPW10455261 (pump&motor)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE900HSS02
Near San Antonio, TX 78258
Chris S.
Job Details: 03/23/2021
Customer stated that microwave and oven console wasnt working right. Found that 30 sec button works on microwave only. And oven only works thru the app. Found issue to be faulty console board waiting for it to come in.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Antonio, TX 78248
Chris S.
Job Details: 03/23/2021
Customer stated that icemaker stopped working. Found issue to be wire harness wire broke. Only way to replace that is replacing whole door. Customer doesnt want to go thru with repair. Collected SC
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near San Antonio, TX 78248
Chris S.
Job Details: 03/23/2021
Customer stated that freezer is not working. Found issue to be SS issue. Need dryer to be replaced. Gate code 40961; ordrng 1 WPW10143759 (dryer)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near San Antonio, TX 78230
Chris S.
Job Details: 03/23/2021
Replaced icemaker tested unit everything working properly. Icemaker went back to home position.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near San Antonio, TX 78218
Chris S.
Job Details: 03/23/2021
Replaced hooks and retainer screw. Mario from KB homes said they would take care of the bill. This is Mario if we had any questions. 2104656650 unit working as designed. kB homes still owe 266.65 they say call to get payment.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/23/2021
Our customers unit was not properly cleaning dishes. The water source is good and hot. Our customer had been using bio friendly rinse aid. I explained to her why these products do not work and recommended some quality rinse aids. I found that the drain hose was not looped up. I fixed this and secured it with a Zip tie WPW10339879 from truck stock. When testing the unit I could barely hear water coming into the unit and the sump and motor was not pushing enough water. I found that the hot water valve at the dishwasher was only partially open. I fixed this situation. I tested unit and it is now working like a champ. Unit is fully functional now. Our customer said yes to our short survey.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/23/2021
"Ran diagnostics and received error code F8E1 Lower Cool Fan speed. And F6 E4 UI to control state status. Conducted component activation on both fans and they are operating as designed. Ran both ovens on bake and the lower fan shut it down. This unit will need both control boards, possibly a console based on the test procedures for F6E4. Blowers rescheduled as contingency. Our customer will need to sign damage disclaimer on return visit or arrange for builder to remove unit with electrical access as well.; ordrng 1 W11261167 (Control power) and 1 W11261169 (Control) and 1 W11297709 (Console stainless)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC604FSS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/23/2021
Checked the temperatures and they are at 70 F in RC and 81 F in FC. The compressor is cold but all the fans are running. I shut down the unit twice for a minute and 2 minutes to try and reboot. We likely have a bad Orion board start device. I spoke with DH from ACT then spoke with JK from Whirlpool Tech Line to confirm my diagnosis I conducted the resistance test of the wise motion compressor. The Sensor to Common Resistance: is 16.5 (+/- 2.5). The Motor to Common Resistance is 9.6 (+/- 2.5). Compressor passes. The connections on Orion Board are sound. This unit will need the Orion Board replaced. SR# 7730291108. Tier 2 Labor. No funds collected at this time.; ordrng 1 W11336586 (Orion Control)
We serviced a
LG WASHER
Model WT1501CW
Near San Antonio, TX 78247
Jim G.
Job Details: 03/23/2021
"Verified bad gear case. It turns out the other plate was not needed after all. Initially I suspected there was a defective. Only,collected for part. Ive already collected labor and service fee."
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 03/23/2021
I uninstalled the ice maker and replaced the auxiliary pump. Plugged unit in and it fired up. Unit started preparing ice production. Unit is now fully functional. Our customer said yes to our short survey.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18PNZS0
Near Boerne, TX 78015
Douglas H.
Job Details: 03/23/2021
"Customer stated unit does everything but cool. Ran unit through diagnostics testing to find issue to be with compressor. Issue is inefficient compressor. Quoted 1,175.27 for p&l. Customer wanted to think about repair vs replace. ESTIMATE ONLY!! Collected sc. ; rqstng P&A on 1 WPW10605286 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78247
Jim G.
Job Details: 03/22/2021
Verified this is an installation issue. Unit was scratched at the right upper side. I believe it will be best to allow customer to return unit.
We serviced a
KITCHENAID RANGE
Model KSEB900ESS0
Near Cibolo, TX 78108
Shawn W.
Job Details: 03/22/2021
"I called our customer ahead of time to let him know I was on my way and discuss that all that I am seeing has the unit out of the 1 year manufacturers warranty as well as the certain extended concessions.I went over his entitlements with him. I explained to him that Whirlpool is showing a purchase date of 10/28/2015. At first our customer told me the purchase date was in August 2015 which would actually put it farther out of warranty. He then told me it is actually in August of 2016. He was looking at the receipt and was mistaken in his first response. Our customer has a damaged cooktop as well as a burner that is e not working correctly, and he thinks it might have contributed to the cook top damage. The cooktop and surface element parts look like they would be covered if our customer indeed purchased the the unit in August of 2016 and can provide a legible receipt with purchase price and model number on it. This would need to be verified and approved by Whirlpool. However, that would not cover our service fee and labor or additional parts that could be damaged. Our customer was not sure if he wanted to pay our service fee and labor for the diagnosis. I referred him to Whirlpool to see what he might be able to work out with them and explained that we would be happy to asses and conduct the repair once they were comfortable moving forward."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near San Antonio, TX 78245
Tommy B.
Job Details: 03/22/2021
Customer stated that the issue is the unit oh does not get hot enough and also the left front burner is not working. Bacon broiler functioning normally. All burners are operational except the left front. Unit needs a new switch to resolve issue.; ordrng 1 WP3148953 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Schertz, TX 78154
Chris S.
Job Details: 03/22/2021
Customer stated that icemaker stopped working and he just changed water filter and he still getting good water pressure in water dispenser. Ran icemaker harvest test and it passed. Ran icemaker fill test and didnt get any water coming out. Found issue to be dual valve. Ordering dual valve and single valve just in case. Valves are out of stock.; ordrng 1 W11482025 (Valve) and 1 W11482383 (Dual valve)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Roanoke, VA 24016
Uriah B.
Job Details: 03/22/2021
Large paint chipping off drum. Needs new drum.; ordrng 1 W10899578 (Dryer drum)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Floresville, TX 78114
S. L.
Job Details: 03/22/2021
Remove top removed console replaced ui tested no errors calibrated unit all operations normal.
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW1
Near Blacksburg, VA 24060
Chris S.
Job Details: 03/22/2021
Customer had one of the children come home sick. Customer will call and reschedule service for another time for that reason.
We serviced a
SAMSUNG WASHER
Model WV60M9900AV/A5 02
Near Floresville, TX 78114
S. L.
Job Details: 03/22/2021
Removed top and front replaced pump tested no leaks unit spinning and draining now collected remaining quoted balance.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ3
Near Blacksburg, VA 24060
Chris S.
Job Details: 03/22/2021
Customer said Lowe’s is going to replace the unit. Customer declined service today for that reason.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/22/2021
Last visit found the unit needed a new drain pump. This visit swapped out with new drain pump to resolve issue. No further issues at this time.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Roanoke, VA 24012
Chris S.
Job Details: 03/22/2021
I checked for error codes. I instructed customer on detergent amounts. I did a casual wash cycle. Unit is working as designed. All operations check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/22/2021
Tested unit. No water to dispenser or ice maker. Found wiring to valve damaged. Repaired wiring. Good water to dispenser and ice maker. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW0
Near Roanoke, VA 24018
Uriah B.
Job Details: 03/22/2021
"Checked power, dryer ran for a few minutes and then the breaker tripped. Breaker not only tripped but also became unmounted improperly. Customer to call electrician."
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/22/2021
F0E3 error persists. According to techsheet if voltage is present sensor must be replaced. ; ordrng 1 WPW10448876 (Pressure sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Salem, VA 24153
Uriah B.
Job Details: 03/22/2021
"Ice maker would not complete a harvest and diagnostics. Bucket arm was detecting a full bucket when the bucket was not full. Replaced ice maker, ran harvest. Ran diagnostics, all checks okay. Customer to observe.; used 1 W10873791 (Ice maker) from stock"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78255
Jesus C.
Job Details: 03/22/2021
Installed new evap. Purged with nitrogen. Vacuum and recharged unit. No leaks. Ran test 4. Good pressure on fresh food evap. 120 high. 5 low. Switched to freezer evap. High 115. Low 10 vacuum. Called tech line. Unit is not repairable at this time. Kitchenaid will contact customer for further service on unit. Job complete. Sr 7730069122
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Roanoke, VA 24017
Uriah B.
Job Details: 03/22/2021
"Replaced suspension. Ran checks, lid would not lock. Replaced lid latch. Ran checks, all good.; used 1 W11307244 (Lid latch) from stock"
We serviced a
JENNAIR COOKTOP ELECTRIC
Model JED4430GB00
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/22/2021
Customer stated that the range functions intermittently. Diagnostics revealed error code F2E1. Unit needs a new user interface. Ordering parts to resolve issue.; rqstng P&A on 1 W11083931 (UI)
We serviced a
SAMSUNG OVEN
Model NE59J3421SS/AA
Near Roanoke, VA 24012
Chris S.
Job Details: 03/22/2021
332 288 330 308 335. The oven temperature average was about 320 degrees in the first s heat cycles. I calibrated the temperature up 15 degrees. The 2 front burners are working intermittently. ; ordrng 2 DG44-01002A (SWITCH )s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Jesus C.
Job Details: 03/22/2021
Complaint is unit left clothing wet after cycle. Tested unit. No stored error codes. All test pass in diagnostics. Good spin. Good drain. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78237
Jesus C.
Job Details: 03/22/2021
Installed new lid lock. No further issues during testing. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MDB4949SKZ0
Near Salem, VA 24153
Uriah B.
Job Details: 03/22/2021
"Replaced pump and motor. Ran test cycle and checks, all checks okay."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78213
Sebastian
Job Details: 03/22/2021
Found that the relay which feeds the heater on the control was slightly loose remade connection unit testing good heater seem to kick on and feed the voltage that it can now the voltage at the wall is incorrect somehow customer is losing voltage at one of the legs must have electrician address this after electrician address is that unit should be 100% good to go customer also appears they have a leak at the bottom right hand backside of the unit unrelated to the unit instructed customer to maybe watch that as it can cause future damageUsed zip tied to secure wire harness; used 1 8767668 (Tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Salem, VA 24153
Uriah B.
Job Details: 03/22/2021
Checked operation and spin without anything in it. Absorber pads were damaged. Will replace. Customer described it bottoming out with only half a load. Will replace suspension. Costumer clearly noticed that machine is out of balance but out-of-balance code was shown. Will replace control board as well. Customer would like suspension as soon as it comes in regardless of when the control board is available.; ordrng 1 W11396716 (Suspension) and 1 W11498808 (Control Unit) and 2 W11197416 (Impact absorber)s
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Universal City, TX 78148
Chris S.
Job Details: 03/22/2021
Customer stated that washer wasnt draining. Tried to put it in diagnostics mode. Wasnt working right away. Ordering control board and drain pump once I got in test mode tested drain pump and it was working.; ordrng 1 W11116592 (cntrl-elec) and 1 W10876600 (drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW04
Near Dublin, VA 24084
Chris S.
Job Details: 03/22/2021
The dispenser light isn’t coming on. I was able to turn it on in diagnostics. We will replace the UI. ; ordrng 1 W11214887 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near San Antonio, TX 78213
Sebastian
Job Details: 03/22/2021
Found that the water valve is now functioning replace part tested unit did you go I would say that the water pressure is still a little bit low on the customer side the cold water valve is unable to be shut off customer must have plumber address this issue was able to install new valve to get customer to be able to do laundry today unit good to go at the moment
We serviced a
SAMSUNG WASHER
Model WF42H5600AP/A2
Near Pleasanton, TX 78064
S. L.
Job Details: 03/22/2021
Found torn bellow and bad bearings needs new Basket DC97-17037E and DC97-18094C bellow . Would like to replace outer tub bit is NLA to replace basket will require 2 hours 2 techs quoted parts labor service with tax paid repair declined .
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78253
Justin
Job Details: 03/22/2021
"Replaced all pieces for motor, blower wheel, housing. Unit still hasnt changed from status, calling techline to assist. User Interface is bad again, did not transfer information over. Technical support is marking this unit as non repairable. 7729705045; ordrng 1 W11413567 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ03
Near San Antonio, TX 78254
Justin
Job Details: 03/22/2021
"Last appointment I was at customers house, they said they were going to speak with the builder and get the warranty situated and call and schedule appointment. Calling trade team, system has not updated. Will take a few more days to finalize will use the time to order parts. Unit is working currently on an extra cord from a different outlet. Spoke with DH and believes they will need electrician to come back out again. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MHW8630HW0
Near San Antonio, TX 78209
Sebastian
Job Details: 03/22/2021
Replace hoses in dispenser tested unit good to go. Collected for parts and labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78244
Shawn W.
Job Details: 03/22/2021
I called our customer ahead of time and left a voice mail that I was on the way. At the door I initially had nobody answer. I called our customer from the door. He answered and explained to me that he had contacted our office to cancel because he discovered that he just had accidentally turned off the ice maker. This unit is fully functional now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78253
Richard G.
Job Details: 03/22/2021
Replaced inlet valve and icemaker. Ran unit through diagnostics. Ran harvest and fill cycle multiple times to ensure proper operation. Unit is testing good.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JB0
Near San Antonio, TX 78245
Richard G.
Job Details: 03/22/2021
"Replaced regulator. Preheated oven to 350 degrees. Did not locate any leaking with detector or smell of gas, other than the initial push of gas from the oven lighting. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Converse, TX 78109
Chris S.
Job Details: 03/22/2021
Replaced damper and cover. Put it in damper test and damper passed. Unit working properly .
We serviced a
IKEA DISHWASHER
Model IUD7070DS3
Near San Antonio, TX 78256
Tommy B.
Job Details: 03/22/2021
Customer stated the issue is the unit is not complete in cycles. Diagnostics revealed no errors. Unplugged the unit to reset control. Reattached waterline and ran unit through cycle. Unit tested good with no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/22/2021
"Customer complaint was no agitation and a burn smell. Finding issue to be that the shifter was not hooked up to cam. Fixed that issue, unit tested good. No burning smell after repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78233
Shawn W.
Job Details: 03/22/2021
"The FC light is not working. The rest of the lights in the circuit were working. I tried to be careful removing the module but it is so in bedded in the foam of the cabinet that the wires came out. Therefore, I will not be able to replace or splice. I tried to see if I could possibly dig it out but it is to deep. I called Rich from Whirlpool Tech Line and explained what happened. He wanted to conduct a Video chat to document the problem for the engineers. My phone is a IPhone 6 and not capable. Our customer agreed to use his phone. Rich set up the chat and called back. Our customer signed the privacy disclosure. Then we took pictures of the light as well as the light socket in the freezer. I provided my cell phone number to Rich.SR#7730313791. I explained to our customer that Whirlpool will call him usually within 3 days to make the situation right. Said yes to our short survey. This unit is in warranty. Picture of receipt included as well as pictures of the light and socket."
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/22/2021
"The notes said that the unit had a 5 year factory builder warranty. However, the information we have shows it is out of warranty. There was a one year builder additional warranty. I called SM for a POP inquiry and it indeed is showing as out of warranty and I was advised to direct our customer back to Factory Builders. I spoke with our customers Son about working on the dryer and he asked me to wait. I waited and spoke with his Mother. I explained to her my warranty concern for her and explained that they would have to contact Factory Builders to secure a payment arrangement or that I could conduct the repair but would have to charge for service fee, labor and parts. She wanted me to wait for her husband. I explained the situation 4 more times to him. He wanted to call Factory Builders and told me that he had worked there for 11 years. I explained that this would be fine but that I could not take an authorization from them over the phone. He then said he wanted to call my boss. I explained that I had already identified a concern with entitlements and spoke with my boss SM for direction. I said OK? And he asked me why I was being a jerk. I explained that I was not acting like a jerk and that I had already explained it to him 4 times. The situation was getting volatile so I left the door step. I called SM to inform of the situation. I contacted Whirlpool Partner Team and documented the incident. SR# 7730312431"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near San Antonio, TX 78254
Justin
Job Details: 03/22/2021
Will need to order freezer door due to freezing of the water line. ; ordrng 1 LW11089011 (Freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Tivoli, TX 77990
Michael
Job Details: 03/22/2021
"Installed part ordered, the appliance is no longer making the noise and working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78248
Shawn W.
Job Details: 03/22/2021
"Our customer informed me that since I had put in the pressure regulator and water filter housing that the measured dispense Id only providing 5 ounces on the 8 ounce setting. I told him I would call a Senior Technician from Whirlpool to see the next direction we should take. I spoke with Sterling he told me that since it is dispensing water without a water filter that the water valve, reservoir and main valve would not be needed. He told me we will need to conduct a calibration of the measured dispense since a pressure regulator has been put on. He e planned that if the water is dispensing with a good rate without a filter but just a trickle with the water filter in that it can only be 1 of three things bad water filter, bad filter housing or bad water pressure. I have already put a new filter housing on the unit, and I went over extensively with our customer the type and places he bought the filters and they are good locations based on what he had told me and he tried more then a few in case there was a defective filter. Sterling told me that I needed to check the water pressure. I explained that myself and Austin had. He led it manually at the refrigerator and that it was high. This is why he instructed me to put on a pressure regulator. Sterling told me we needed to check it with a water pressure gauge. I explained to him that I have purchased some gauges in the past that did not fit and that I have struggled to find proper tools to do this and that Im more then willing to purchase one if some one can direct me to a reliable product. He explained that I could use a pressure gauge that fits onto outdoor water faucet for a hose or the washing machine valve. SR# 7729575972. I went to Lowes and purchase this gauge and returned to our customers home. The water pressure was 65 PSI at both outside and inside locations. This is within the specifications for our customers refrigerator. The range is 30-126 PSI. I called tech line again and asked them what I should do now. They explained that I will need to locate a device to check the water pressure with a gauge at the refrigerator. I explained my challenges with acquiring a proper gauge and I was given non specific information about how I could configure a gauge that will fit the one that I purchased. Again, no specifics. I contacted my Supervisor DH and he did not have a gauge or an tool option idea. I can only continue to see if I can find or fabricate a tool that will provide us an accurate water pressure at the refrigerator. I contacted our customer to inform him of how Whirlpool wants me to move forward. I also explained that I do not have a source for the e act tool we will need. As suggested by DH I will set an appointment for 2 weeks about and will research as much as I can to fine a tool that will accurately check water pressure at the refrigerator and if I find anything sooner, Ill let our company know and we will go out sooner. I expressed my concern to our customer for his frustration as well as my own on this situation and reminded him that I have reached out the Senior Technicians at Whirlpool as well as my supervisor will no specific tool solution. He will be seeking to elevate this with Lowes and he asked me to elevate this on my end. I explained that I have elevated as far as I can and that our Company is aware and hopefully will have some elevation connections that I do not.; schdld next appmnt for 4/5 MON !"
We serviced a
AMANA RANGE
Model AGR4433XDB1
Near Seadrift, TX 77983
Michael
Job Details: 03/22/2021
"The flame wouldn’t adjust and a flame shot where the knob is. Installed part ordered, turned the burner on, the flame is adjusting properly on all the settings, no further issues"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Converse, TX 78109
Chris S.
Job Details: 03/22/2021
"Customer stated that dryer was making squeaking noise. Found issue to be pully. Ordering pully and blower wheel just in case.; ordrng 1 279640 (pulley,idler) and 1 WPW10349492 (wheel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78418
Adam
Job Details: 03/22/2021
Arrived at customers location and unpackaged new panel only to find dent or bend and top half very slight but customer did notice and will not except component return panel as defective re-order new panel. Have not set return date pending part arrival; ordrng 1 W11416371 (Front panel?)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Converse, TX 78109
Chris S.
Job Details: 03/22/2021
Replaced capacitor due to error code from last visit. Calibrated and tested unit everything working properly and as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Odem, TX 78370
John L.
Job Details: 03/22/2021
"Install control board and panel, tested after installation. Unit has regain function and is working as designed. Issue has been resolved."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS01
Near San Antonio, TX 78233
Chris S.
Job Details: 03/22/2021
Tested unit everything working properly. Also found ice build up in fill tube fixed that as well.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Corpus Christi, TX 78414
Adam
Job Details: 03/22/2021
Customer states they smelled a burning smell and he pulled out the unit to find a harness wire have fried out. Replace harness to resolve issue.; ordrng 1 W11134841 (harns-wire)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Jim G.
Job Details: 03/22/2021
Verified parts needed. Please contact customer once parts are all available for installation. ; ordrng 1 W10815669 (Deli drawer) and 1 W11170612 (Wire harness)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Refugio, TX 78377
John L.
Job Details: 03/22/2021
"Inspected unit, could not detect any signs of gas throughout unit. Unit does not appear to have any issues at this moment."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/22/2021
"Issue was an off balance washer. Right rear leg was low and causing unit to walk. Made adjustments, unit is now balanced and spins nicely."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Corpus Christi, TX 78412
Adam
Job Details: 03/22/2021
Install suspension tested unit issue resolved
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78223
S. L.
Job Details: 03/22/2021
Found heater coming on but drum not turning tested door switch belt is on and motor is getting voltage. Removed rear panel found burnt L1 to heater missing heater clip stuck blower to motor and damaged thermal cutoff needs clip 279771 needs harness repair kit 279457 blower WP694089 seal WP339956 motor under 10 year warranty quoted .call when parts come in.; ordrng 1 279771 (Clip) and 1 279457 (Harness repair kit) and 1 WP694089 (Blower) and 1 WP339956 (Seal) and 1 279827 (Motor)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Corpus Christi, TX 78415
Adam
Job Details: 03/22/2021
It was immediately apparent that the machine was her has been missed used. Problem that occurred was in her tub somehow was pushed down so far and pushed back that the ring was caught underneath the cabinet. Released tub calibrated unit ran verification cycle and tested springs issue resolved
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/22/2021
Customer stated unit not coming on Verified voltage verified proper polarization finding issue to be control and counsel parts on backordered ; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Refugio, TX 78377
John L.
Job Details: 03/22/2021
"Inspected unit, found issue to be with interlocks. Will need to replace to resolve issues.; ordrng 1 W11356969 (Interlock) and 2 WB01T10026 (door pad)s"
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP36QMS00
Near Boerne, TX 78015
Tommy B.
Job Details: 03/22/2021
Last visit found faulty emitter board resulting in no ice production. Swapped out with new parts to resolve issue. Customer did state that they have occasionally noticed leaking from the bottom of the fridge. Told customer to monitor and update us if the issue persists. Collected parts and labor cost.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Rockport, TX 78382
John L.
Job Details: 03/22/2021
"Inspected unit, F0E1 faulty board. F3E0 sensor open.; ordrng 1 W10181986 (sensor)"
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near Castroville, TX 78009
Richard G.
Job Details: 03/22/2021
Customer complaint is that the oven is displaying lines and not working. Replaced console. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Rockport, TX 78382
John L.
Job Details: 03/22/2021
"Installed slides and gasket, reform gaskets. Issue on this unit has been resolved"
We serviced a
JENN-AIR REFRIGERATOR
Model JDB9000CWS2
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/22/2021
Customer stated unit was that it smelled burning open drain pump and two pieces of glass were jammed in the drain pump tested unit working good now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Port Lavaca, TX 77979
Michael
Job Details: 03/22/2021
"Installed part ordered, forced the defrost it, defrosting and fan is working normal, appliance is working normal"
We serviced a
UNKNOWN VENT HOOD
Model UXT5530AAS
Near San Antonio, TX 78261
Jim G.
Job Details: 03/22/2021
I verified that the hood was not mounted properly. Used screw to secure. Issue rsolved. used wire tie to secure harnesses. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Port Lavaca, TX 77979
Michael
Job Details: 03/22/2021
"Installed part ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, also tested the high speed spin cycle, the appliance is working normal"
We serviced a
KITCHEN AID OVEN ELECTRIC [S
Model KOSE900HSS00
Near San Antonio, TX 78251
Justin
Job Details: 03/22/2021
"Found unit not heating, will need TOD thermostat. And control board. Please schedule for next available date when parts arrive. ; ordrng 1 WP4449751 (TOD thermostat) and 1 W11294388 (Control)"
We serviced a
SEASONAL - ALLEN ELECTRIC HEATING
Model n/a
Near Bandera, TX 78003
Richard G.
Job Details: 03/22/2021
Installed overheat repair for unit. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW01
Near Victoria, TX 77905
Michael
Job Details: 03/22/2021
"Called and spoke with Steve at whirlpool tech line SR7730308676 and asked if the door should have a bow on top of the door, he said probably so, to use gum sealer to raise the gasket and to heat it up again, said if the issue continues to order the door/gasket. I did what he asked, it raised it up some which allowed it to make a better seal, heated up with a heat gun, opened and closed the door several, the door is sealing properly."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Pipe Creek, TX 78063
Richard G.
Job Details: 03/22/2021
Replaced harness. Drawer control and light are now functional. Tested to complete. Unit is good to go.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78415
Adam
Job Details: 03/22/2021
Installed all components replaced dryer door seal tested unit issue resolved.