Near La Vernia, TX 78121
S. L.
Job Details: 10/29/2020
RANGE KITCHENAID KFDC558JSS00 "Replaced latch on Right oven issue still there called tech line spoke to Kathy same SR as before was told to replace powermax board ordered this UI for both units Wifi module and,appliance manager just in case will try powermax 1st light bulbs in oven so lights dont stay on.; ordrng 1 W11234290 (MODULE) and 1 W11317945 (MANAGER) and 1 W11398684 (CONTROL) and 2 W11400494 (INTERFACE)s"
Near La Vernia, TX 78121
S. L.
Job Details: 10/29/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Found ice door sticking not opening and not closing all the way. Replaced separator assembly tested issue resolved. Checked RC and FC temps these were good customer complained of milk freezing advised customer that airvent in RC was blocked and this must be clear area so airflow is not interrupted moved items away from vent advised customer to monitor unit. All operations normal.
Near San Antonio, TX 78238
Tommy B.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW5000DW3 Swapped out control to resolve functioning issues and unit entered into diagnostics. Service test revealed faulty pump. Ordering pump to resolve issue. ; ordrng 1 W11399437 (PUMP)
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer stated that the issue is the light in the freezer is not functioning. Confirmed this in the home. Part already ordered by pre-screening process.; saved tckt
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 I checked the temperatures and they are good. Our customer is having problems with the u it dispensing water. The ice is very thin. I found that the isolation valve has resistance of 258 ohms. This calculates to 55 watts. Thus valve should be at 20 watts. This valve will need to be replaced. Our customer might have an extended warranty but decided to move forward with the diagnosis. Are customer will let us know if the want to move forward with the repair. Our customer paid the service fee. Remaining balance upon completion; ordrng 1 W10865826 (valve)
Near Cibolo, TX 78108
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "The refrigerator worked after my last visit until the middle of the night. It again tripped the circuit breaker. The unit is on A GFCI but I am convinced that there is a short in the unit. I called Carol the builder rep and left a voicemail. Whirlpool Tech Line advised installing a new control board. Part ordered.; rqstng P&A on 1 W11449482 (CONTROL ELECTRONIC ), states that autho needed"
Near Schertz, TX 78154
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRFC604FSS00 Our customer was not sure if she had an extended warranty. We agreed fo me to move forward with the COD call. Our customer had another service company determine it was either the ice maker our the drain. He had them turn off the ice maker. They have done this. The unit still has water collecting on the bottom of the refrigerator. I found that the unit has a collapsed drain hose in the cabinet from the fresh food section. This is the rubber one. Called Tech Line and spoke with Robert to document. This is unrepairable. SR# 7729123982. We did not have an authorization from Whirlpool but Robert mentioned that our customers had AIG coverage. Talked to N and he advised me to have the customer contact Whirlpool for an authorization. And to contact A. Our customer paid for our service fee as well as Tier 1 labor.
Near Schertz, TX 78108
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF997SDDM00 "The freezer light, side lights and the lights on the right top were out. I jumped the freezer light to confirm that it is the freezer light that went bad. Part ordered. Our customer paid our service fee. Remaining balance upon completion.; ordrng 1 W11130208 (module)"
Near Schertz, TX 78154
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Our customer is having a problem with all the lights being out and the dispenser intermittently not dispensing. I found that the deli control is not working. I unplugged and plugged back in the unit and all the lights came on except the freezer light. It would however come on when the left deli drawer was open. The deli control started operating as well after the reboot. When running gService test 17 I discovered that the freezer door switch is not working. This is why the light comes on when you open one of the other three doors. Discovered that the freezer door light switch was stuck. I removed the light switch and repaired it, reinstalled. All lights are now working as designed. I also properly leveled the refrigerator, heat treated the freezer seal and made adjustments to the refrigerator door to make it more even. The freezer now seals better and the doors are closing as designed. Unit is now fully operational. Check number 4783 covers this
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Checked refrigerator found bad jazz board replaced board reprogrammed refrigerator unit is working as designed. Job complete.
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/29/2020
BEVERAGE CENTER KITCHEN AID KBCS24RSBS04 Replaced defrost timer. Unit is operating as designed now.
Near San Antonio, TX 78233
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Clients gasket is pulled out on the top corners. This unit will need a new door, gasket and badge. Also, the diffuser is not functioning as designed and will need to be replaced. Parts ordered.; rqstng P&A on 1 LW11091614 (dor-fip) and 1 W11164593 (diffuser) and 1 W11223753 (nameplate) and 1 WPW10249912 (gasket-fip)"
Near San Antonio, TX 78251
Richard G.
Job Details: 10/29/2020
REFRIGERATOR MAYTAG MSS25C4MGK00 Replaced icemaker assembly. Unit harvested and called for water. Tested to complete. Unit is good to go.
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/29/2020
MICROWAVE OVEN KITCHENAID KMBS104ESS03 "The door seemed acceptable this time. However, the part did not come with a rivet as described in the Service Manual for door replacement. I have provided a photo in the quick pic section for parts research. This is found in the Service Manual/Job Aid 4317377 page 4-20. We will have to have our parts department work this out with Marcone. I sent a message to the parts department with the details needed to conduct the parts research with Marcone and Whirlpool.; O-emld tckt"
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 10/29/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 "Checked washer found no error codes with washer good drain no issues spinning out, unit is working as designed. On dryer found found lint cover broken continuously falling during drying. Ordering cover. ; ordrng 1 W10828351 (cover)"
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Need to order freezer door, freezer is freezing the water line. ; ordrng 1 LW11026425 (dor-fip)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG525S0JS0 Previous visit found faulty control. This visit swapped out with new parts to resolve issue and unit is testing good now. No further issues at this time
Near Castroville, TX 78009
Justin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Found ice cube stuck on side of ice maker chute. Causing the ice to slowing melt. No further issues with unit.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Previous tech found issue to be faulty UI panel per techline. Replaced UI panel per techline to resolve the issue. Unit testing good now. But did find another potential issue with the unit. Found hinge cover broken, needs to be replaced as this hinge cover also holds the door switch sensor. Taped cover down for time being to help prevent the issue of door ajar and so water and ice would work. Ordering hinge cover for left door. ; ordrng 1 W11199487 (HINGE COVER)"
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Swapped out user interface to resolve cooling issues and also defrost in the evaporator. Ensure thermistor was still in correct position and that the drain pan is in working order. Everything checks out at this time there are no further issues.
Near Live Oak, TX 78233
Jim G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS576FIDW01 Replaced door. Issue resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 There was a E5 error. Customer explained power and water were out for several hours which may have caused issue. Verified ice maker and water line were functional. Reset unit at breaker. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 10/29/2020
MICROWAVE OVEN WHIRLPOOL WMH78019HZ0 "Replaced control board, and light bulb. Tested to complete."
Near Kendalia, TX 78027
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFC300ESS Food freezing in refrigerator compartment and ice build up in upper freezer by door. Found damper control was letting air out when it wasn’t supposed to. Replaced damper to resolve that issue. For freezer found door seal needed to be remolded. Molded door seal to resolve that issue. No further issues at this point.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced control boards. Issue resolved.
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV Checked refrigerator found gasket not sealing with freezer adjust gasket no issues after adjusting sealing properly job complete.
Near San Antonio, TX 78258
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR JENN-AIR JS48PPDUDB16 Swapped out control and evaporator fan motor and unit now functional. Collected service call parts and labor. Customer states he will pay with checkbook when he returns to work today.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
DISHWASHER KITCHEN AID KDFE204KBL0 Customer stated unit not drying properly. Found issue that rinseaid was not being used. Explained the importance of rinseaid to the customer. Left info card also explaining the issue. No further issues at this point.
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Necked refrigerator found good power to compressor no issues. Found temperature control box not responding to selections, ordering control box to resolve issues. Customer provided proof of purchase ; ordrng 1 W11026017 (contrl-box)"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Last trip found unit needed new console. Console that was shipped last trip was wrong part right box. Verified that the new one was proper part. Installed new console to resolve the issue. No further issues at this point.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Blower is required. ; schdld next appmnt for 10/28 WED !
Near San Antonio, TX 78258
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRMF706ESS Door hinge screws were stripped. Swapped out with new strings to resolve future problems. No further issues at this time.
Near , TX 78015
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Customer stated that items were freezing in the top shelf. Stated that it wasn’t all items just some very specific ones like poultry and milk. Recommended to customer to swap out items with high water content to different shelves in order to resolve this issue, also raised the temperature of the unit one setting. Unit is currently testing good with no further issues at this time. Yes to survey."
Near San Antonio, TX 78245
Justin
Job Details: 10/29/2020
WASHER MAYTAG MVWC565FW "Replaced damaged power cord, unit is good to go."
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the icemaker stopped working and the refrigerator stopped cooling. Found evaporator frozen over. Ordering evap motor with harness. Customer changed filter and icemaker started working.; ordrng 1 W11087438 (motor-evap)
Near , TX 78006
Douglas H.
Job Details: 10/29/2020
RANGE KITCHEN AID KFDC558JSS00 "New issue. Customer stated unit making a loud humming noise. Tested unit all functional parts functioning properly. Found noise to be coming from rear panel, found wasn’t secured properly. Tighten all screws to resolve the issue. Unit testing good now with normal noise."
Near , TX 78264
Ezequiel V.
Job Details: 10/29/2020
WASHER MAYTAG MVWB865GW0 "checked washer found error code f7e5 found unit agitating but not spinning ordering clutch and slider to resolve issue, also ordering gearcase. 3050; rqstng P&A on 1 W10006494 (slider) and 1 W10275082 (slider) and 1 W10447975 (slider) and 1 W10817398 (clutch) and 1 W10868473 (gearcase)"
Near San Antonio, TX 78250
Richard G.
Job Details: 10/29/2020
WASHER MAYTAG MVWC565FW1 "Replaced drain pump, control, and pressure switch hose. Calibrated unit. Ran unit through automatic test. Tested to complete. Unit testing good. Unit is good to go."
Near San Antonio, TX 78260
Jim G.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Left voicemail waited 20 mins.
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Checked refrigerator found temperature setting stuck not operating as designed replaced unit is working as designed. Job complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/29/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer stated there was a magnetron sensor error. Diagnostics revealed F4 E2. Checked connections at the board. Unit will need a new filter control board to resolve issues. Ordering parts.; ordrng 1 W11398764 (FILTER BOARD )
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Need to order control board, unit not working correctly. Does not activate components correctly. Showing F4E1. ; ordrng 1 W11261167 (cntrl-elec)"
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM02 "Need both doors, both have damage. ; ordrng 1 LW10904379 (dor-fip) and 1 LW10912075 (dor-fip) and 1 W11223753 (nameplate)"
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
DISHWASHER KITCHEN AID KDPM354GPS0 Need to go forward with repair of control panel. ; schdld next appmnt for 11/4 WED !
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Need control and oven sensor, will schedule for next week with hopes the control comes in. ; ordrng 1 W10833885 (sensor)"
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG505M0BS3 Customer complaint is that the bottom drawer panel has two dents in it. Replaced door panel. Unit is good to go.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW8620HC2 Collected service fee. Verified faulty valves. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Calling techline due to reoccurring issues. Spoke with TJ. He stated based on the issue to replace the ice chute and separator at the same time. Then if that doesn’t work then the left door as a whole. Ordering ice chute and separator to resolve the issue per techline. Sr 7729124211Called customer to advise that techline stated unit actually has an AIG extended warranty. Advised customer to contact Whirlpool to get us a dispatch from AIG. Also asked customer if she would be fine with me ordering the parts per techline. She agreed that was ok. Also from conversation with customer there is a leak from freezer. Ordering drain tube as well. ; ordrng 1 W11084807 (DRAIN ) and 1 W11122874 (ICE DOOR) and 1 W11347434 (ICE CHUTE PLATE)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint is that the unit is making a constant clicking noise. Unit was not making the noise when I arrived. Customer had a recording of the noise on her phone. Sounded like the compressor start device clicking. States it sounded like it was coming from behind the unit. Replaced start device. Customer also states that getting ice sometimes triggers the noise. Checked out damper control and found it stuck open. Replaced damper control. Unit is not making any noises out of the ordinary at this time. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
DRYER MAYTAG MED5630HC0 Unit making loud noise and lots of vibration. Found rollers and pulley bearings faulty. Quoted 322.91 for all costs. Front desk attendant wanted to proceed with repair. Used dryer repair kit to resolve the issue. Asked to bill invoice to email on file as owner not on site or available. ; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Swapped out the inner and outer ice door along with the icemaker to resolve ice production issues. Unit testing good now.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW9200SQ00 Verified that bearings in rear tub have failed. Customer declined repair due to cost. Collected service fee.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL n/a "Called customer. Icemaker is working fine, ice was stuck in the dispenser. Close job."
Near , TX 78006
Douglas H.
Job Details: 10/29/2020
COOKTOP ELECTRIC KITCHENAID KICU569XSS00 "Last trip found unit needed a new cooktop, due to handprint that would not come off. Replace cooktop to resolve the issue. Unit tested good now customer approved."
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Spoke with customer this is the same issue that we have with a previous oven unit. Customer is an engineer developer and is trying to get the electricians to change the fuse to a 40 amp which is the ovens specs. We will need to go forward with the control and console replacement. Customer will try to get the fuse replaced prior to our next appointment, spoke with NR he said the amp wouldn’t make a difference. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)"
Near San Antonio, TX 78253
Richard G.
Job Details: 10/29/2020
DISHWASHER AMANA ADB1400AGB1 Customer complaint is that the unit will not drain. Unit has never drained. Checked garbage disposal and found plug was still in dw drain hole. Removed plug. Ran unit through diagnostics. Unit is operating as designed. Tested to complete. Unit is good to go. Did not call techline as unit is operating normally.
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Checked refrigerator found no issues with ice maker no error codes detected, good harvest good fill. Job complete."
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/29/2020
RANGE KITCHENAID KSGG700ESS1 Replaced igniter on range tested unit no issues. Range is working as designed. Job complete.
Near San Antonio, TX 78259
Jim G.
Job Details: 10/29/2020
WASHER MAYTAG MVWX655DW1 Gearcase is seized up and gears might be damaged as well. ; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE)
Near San Antonio, TX 78232
Jim G.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW7500GC2 The wrong harness was sent. Apparently I only received a small UI wire harness not the harness pictured on the site. I will attempt to reorder. ; ordrng 1 W11130532 (harns-wire)
Near San Antonio, TX 78250
Richard G.
Job Details: 10/29/2020
WASHER MAYTAG MVWC565FW1 "Replaced drain pump, control, and pressure switch hose. Calibrated unit. Ran unit through automatic test. Tested to complete. Unit testing good. Unit is good to go."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW5620HW2 Customer complaint is that the fabric softener will not release into the machine. Found issue to be with valves. Also ordering dispenser assembly.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11465532 (DISPENSER ASSEMBLY )
Near Schertz, TX 78154
Shawn W.
Job Details: 10/29/2020
RANGE KITCHEN AID KSGG700ESS1 Inducted diagnostics and found that the u it displayed the F2E1 Stuck Shorted Key error code. I followed the procedure in the Service Manual to see if we would need to replace the keypad. This unit keypad was able to be reset by the reboot procedures. Tested unit twice to ensure that the error codes did not appear. Unit is fully operational. If the error code returns in the future the keypad will need to be replaced. W11029431 . This was a second appliance so our customer was provided the second appliance discounted service fee. Our customer paid with check on job number 79159. Customer balance is paid in full.
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR IKEA ISC23CNEXY02 Checked refrigerator found clicking noise at control board sounds like a relay is stuck checked all pins found relay is stuck ordering control board customer will contact office if they want to continue service. Collected service call fee. ; rqstng P&A on 1 W10446514 (electronic control)
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Installed new compressor with new drier. Noise is gone. Unit is cooling. No further issues. Job complete.
Near San Antonio, TX 78229
Jesus C.
Job Details: 10/29/2020
WASHER MAYTAG MVWB835DW5 Complaint is white residue on clothing. Tested washer. No stored error codes. Customer using too much detergent. Performed customer instruct on proper use and care procedures. No further issues. Job complete.
Near Adkins, TX 78101
S. L.
Job Details: 10/29/2020
OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Found open fuse bypassed tested unit fan working UI touchpad intermittently working and in bake stuck relay on ACU. Unit preheated but element never turned off. Checked sensor and sensor was good as contingency will change when fuse acu and UI are changed.; ordrng 1 W11179310 (ACU) and 1 W11204568 (FUSE)
Near San Antonio, TX 78201
Jesus C.
Job Details: 10/29/2020
DRYER AMANA NED4655EW1 Tested dryer. Found wiring to element was damaged. Repaired wiring. Unit now heating. No further issues. Tested to complete.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/29/2020
DRYER MAYTAG MDE2400AYW Tested dryer. Good heat. Good airflow. Motor running good. Dryer is working as designed. Payment collected on ticket 79414. Job complete.
Near San Antonio, TX 78228
Jesus C.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Tested unit. Compressor not running. Replaced start device. Now running. Evap fan not running. Ice maker mold is broken. Will order new fan and ice maker. ; ordrng 1 W10873791 (icemaker) and 1 WP2315549 (evap fan motor)
Near San Antonio, TX 78259
S. L.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW4850HW1 "Checked unit found no error codes. Ran service test valves working spin ,agitate and drain functions working correctly. Customer complained that she wanted lid lock bypassed advised her that for safety this has to remain as is. Instructed customer on proper loading and detergent usage. And which cycles to use and when to use deep water option to resolve wrinkles in clothes advised customer click noise she hears is the clutch shifting from wash to agitate position. Called tech line spoke to Scott he advised me unit os operating as designed SR number 7729131012 install instruct today."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG550S0HZ1 Replaced hinges and 4 knobs. Customer is happy with the 5th knob. Unit is now functioning properly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78250
Richard G.
Job Details: 10/29/2020
WASHER MAYTAG MVWB765FW1 "Customer complaint is that the unit is making a grinding noise. Entered diagnostics and found error codes F0E3 overload, F7E9 locked rotor, F2E1 stuck button. Ordering motor stator and rotor. Parts covered under 10 year limited warranty. Collected service call fee.; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"
Near Converse, TX 78109
S. L.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE540H0ES0 Found infinite switch only working on dual zone on right front burner ordered new switch rescheduling for Wednesday 2 in stock ssb.; ordrng 1 W10857622 (switch-inf)
Near Bandera, TX 78003
Richard G.
Job Details: 10/29/2020
MICROWAVE OVEN KITCHENAID KCMS185JSS5 Customer is concerned about the paint peeling on the inside of the microwave door. Parts cannot be ordered for this unit. Door is not a safety issue. Informed customer and collected service call fee.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR MAYTAG MSS25C4MGK00 Checked refrigerator found no issues with ice maker has a good harvest full bin when arrived at home. Unit is working as designed no issues. Job complete.
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Necked refrigerator found all lights turned off found service pointer on lights followed steps ordering control board to resolve issues. Also ordering an additional light ; ordrng 1 W10830288 (cntrl-elec) and 1 W10843353 (module)
Near Bandera, TX 78003
Justin
Job Details: 10/29/2020
REFRIGERATOR SAMSUNG RS265TDRS "5 E stored on display, that is control module fault. Customer is going to look for a replacement."
Near Medina, TX 78055
Justin
Job Details: 10/29/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 "Code did not work, have no reception. Cannot call customer back to ask for code again. Will more than likely need to reschedule. Called customer again luckily on 3CX but no answer. Have to reschedule. ; schdld next appmnt for 10/29 THU !"
Near Converse, TX 78109
S. L.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW92HEFW0 Found bellow torn. Removed front replaced bellow tested all operations normal.
Near San Antonio, TX 78257
Colton B.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Issue is that the unit will not dispense ice. Finding issue to be that the wire harness to the ice maker motor has corroded. Wires were coming out of molex connector. Need to replace door, however the door has been discontinued. We cannot repair unit. Customer is not happy with his information."
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 The dishwasher is working as designed. I discovered that our customer needed to start using rinse aid as well as a functional detergent. Shared other dish washer care and use guidelines. Our customer has some damaged parts on the dish rack. We will need to fix and replace these parts so it will function optimally. ; ordrng 2 WPW10082853 (pivot-tine)s and 2 WPW10508950 (stop)s
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDTM404KPS0 Checked dishwasher found burn marks on element ordering element to resolve issue.; ordrng 1 W11412298 (HEATING ELEMENT )
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KSF26C7XYY04 "Low side minus 10 in a vacuum, high side at 100, pressures equalized when compressor not running. Pressures indicate a leak. Checked for a leak with us light and glasses. Couldn’t locate a leak visibly. Can hear a very faint hiss coming from suction tube by compressor, get the top of the tube at the base of the cabinet, felt slightly oily. Calling techline. Spoke with Sterling, explained the situation to him. Stated based on readings it is a leak, based on findings stated unit is unrepairable. 7729130468"
Near San Antonio, TX 78244
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed UI replaced separator reassembled turned power on all operations normal.
Near San Antonio, TX 78232
Jim G.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF330PAHS1 Verified faulty sump/pump assembly. ; ordrng 1 W11025157 (pump&motor)
Near Converse, TX 78109
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Found failed RC gasket. It is FIP needs new gasket and adhesive call when part comes in.; ordrng 1 W10355582 (gasket-fip) and 1 W10841140 (adhesive)
Near Floresville, TX 78114
S. L.
Job Details: 10/29/2020
DRYER SAMSUNG DV42H5200EF/A3 Found unit display has moisture in it and drum as well ran unit with out vent attached unit heating correctly found dryer duct under house crushed issue is in duct unit operating as designed called tech support spoke Issac reference number 7004014167 to document job complete.
Near San Antonio, TX 78222
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Found ice building up around FC door and liner inspected found large gap on left side FC cabinet and liner. Ordered sealant for liner and cabinet rescheduling Wednesday.; ordrng 1 WP482338 (adhesive)
Near Bandera, TX 78003
Richard G.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC48QTS02 Customer complaint is that the icemaker is not working. Will need to order icemaker. Collected service call fee.; ordrng 1 WPW10277448 (icemaker)
Near San Antonio, TX 78259
Jim G.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG525S0JS0 Replaced faulty ignitor. Issue resolved.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED85HEFC1 Tested unit. Good heating. Not exceeding temps from exhaust. All sensors are working. All thermal cutoffs are good. Will need customer to verify venting going to roof is clear of debris. Customer will contact to reschedule. ; saved tckt
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/29/2020
RANGE KITCHENAID KSGG700ESS1 Part not in at this time. ; saved tckt
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED49STBW1 Tested dryer. Good heat. Good airflow. Will need to replace timer. ; ordrng 1 W10846428 (timer)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED4850HW0 Kathy SR# 7729134206 dryer motor at fault. ; ordrng 1 279827 (motor!dryer)
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/29/2020
DISHWASHER SAMSUNG DW80K5050UG "Found that the unit would lower on and the unit filled, washed and drained. It appears that possibly the lock feature was activated at some point. Ran a normal and heavy cycle. Tested the user interface and all keys are working as designed. There was a power surge in the house recently that likely was the cause of the power concern. The unit is functioning as designed. If our. Us timer has any further problems the control board will need to be replaced."
Near Floresville, TX 78114
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Found door switch on left door not being actuated due to slight warping on door. Used plastic square from truck stock installed on left RC door tested all operations normal. If issue returns will need part W11435344 door.; used 1 WP2177331 (SQUARE) from stock
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/29/2020
MICROWAVE OVEN JENN-AIR JMW2430IL02 Replaced harness and control panel unit is working as designed no issues. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78251
Justin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Found compressor not running, inverter box was releasing changed. Our issue is coming from control board. ; ordrng 1 W11087200 (invrtr-box) and 1 W11089236 (cntrl-elec)"
Near San Antonio, TX 78258
Jim G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ Light in UI is failing intermittently. ; ordrng 1 W11284720 (panel-ui)