We serviced a
KITCHENAID COOKTOP GAS
Model KCGC558JSS00
Near San Antonio, TX 78260
Jim G.
Job Details: 02/21/2022
I found no fault with knobs however there valve stem could be adjusted to correct. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 02/21/2022
Replaced gear-case and replaced seized wash-plate. Issue is resolved.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near Boerne, TX 78006
Richard G.
Job Details: 02/21/2022
Arrived at home, found ice maker to be almost completely taken apart inside. Customer states that another technician came and worked on the machine and quoted a lot of money, then left the unit as is. Looks as if some parts are also missing. Unit would have to be put back together to test and find out what is needed for repair. Recommend customer have unit put back together.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Boerne, TX 78006
Richard G.
Job Details: 02/21/2022
Customer complaint is that the oven is not maintaining temp. Verified issue. Replaced sensor and control. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Pipe Creek, TX 78063
Sebastian
Job Details: 02/21/2022
Dropped it on how to clean icemaker functions as appropriate
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78209
Douglas H.
Job Details: 02/21/2022
Confirmed issue to to be SS issue. Issue is a weak compressor with slight restriction in Evap.
We serviced a
MAYTAG OVEN ELECTRIC (D
Model MEW9627FZ03
Near Boerne, TX 78015
Richard G.
Job Details: 02/21/2022
Customer complaint is that the display is blank and the lower oven does not heat up. Verified both issues. Ordering console, bake element, rescheduling control and thermal fuse. ; ordrng 1 W10915211 (Console) and 1 W11545804 (Bake element)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS07
Near San Antonio, TX 78245
Jay
Job Details: 02/21/2022
Replaced control board. Ordering ice maker, its on back order customer is aware. ; ordrng 1 W11556926 (Ice maker)
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Cibolo, TX 78108
Daniel
Job Details: 02/21/2022
Customer reported clothes still wet after wash completed. After inspection found bellows installed incorrectly. Lip of bellows needed to go over white plastic lip which could cause numerous problems if not installed correctly. Re installed bellows correctly and tested unit. Unit functioned as designed. All components functioned as they should. Only error codes found were over suds, long drain, and unbalanced load which was probably caused by bellows being installed incorrectly. Unit now functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Saint Hedwig, TX 78152
Daniel
Job Details: 02/21/2022
Upon arrival with new parts noticed that rinse aid compartment was completely empty. Whirlpool had also sent customer some rinse aid samples noting the fact that dishes will not dry properly without rinse aid. Filled the rinse aid compartment the best I could with the samples we had. Tested unit and heating element kicked on and we were able to feel steam when opening dishwasher door. Not sure how I missed this on the last visit but informed customer on proper rinse aid use to ensure the best dry. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Lakehills, TX 78063
Sebastian
Job Details: 02/21/2022
Found that unit is making a squealing noise found that pulls on bottom has come lose, ordering cam belt and gearcase ; ordrng 1 W11239857 (Belt) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/21/2022
I replace the console with the logic as directed by Whirlpool Tech Line. I configured console and ran DLMS Calibration. Tested unit. This unit is now fully functional.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Mico, TX 78056
Sebastian
Job Details: 02/21/2022
Found clothing along with other paper clips under agitator. Removed items and tightened agitator. Calibrated and explained to customer how to try to prevent. All working as it should.
We serviced a
WHIRLPOOL WASHER
Model WTW40800BQ0
Near San Antonio, TX 78245
Jay
Job Details: 02/21/2022
F2e1 f0e5 f7e5 error codes were found. Pulled off pulley shield and found oil residue all over as well as black dust on motor end. Ordering new shifter, gear case, and motor. ; ordrng 1 WPW10006355 (Shifter) and 1 W11454741 (Gear case) and 1 WPW10677715 (Drive motor)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Schertz, TX 78154
Douglas H.
Job Details: 02/21/2022
Customer stated unit giving rust streaks down the tub, had picture evidence. Found issue to be balance ring on inner tub to be leaking. Ordering inner tub to resolve the issue.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/21/2022
When checking the parts delivered this morning I found that there is a problem with the UI control configuration sent. I have placed the order again. It is OOS. I contacted our customer and received voice mail. I left a detailed message with our phone number if any further questions.; ordrng 1 W11492302 (Control UI)
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830DS
Near San Antonio, TX 78209
Chris S.
Job Details: 02/21/2022
Replace cancel more testing and everything working good just waiting on slider tray to come in
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78217
Chris S.
Job Details: 02/21/2022
Replaced fasteners everything working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model UMV1160CB08
Near Converse, TX 78109
Chris S.
Job Details: 02/21/2022
Replaced magnetron and filter board. Tested unit and diode caught on fire need to order diode and capacitor. Customer requested for return visit on Monday.; ordrng 1 W11256462 (diode) and 1 W10850446 (capactr-mg)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near San Antonio, TX 78227
Richard G.
Job Details: 02/21/2022
Replaced inner and outer door, catch, strike, and hinges. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS03
Near Boerne, TX 78015
Douglas H.
Job Details: 02/21/2022
Confirmed issue is heater on ice maker. Ice maker has already been ordered. Scheduled for arrival availability.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Chris S.
Job Details: 02/21/2022
Replace both burners but left rear burner is still not working need to order left rear burner head.; ordrng 1 WPW10515454 (burnr-head)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Converse, TX 78109
Chris S.
Job Details: 02/21/2022
Replaced drain pump tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near San Antonio, TX 78240
Drew
Job Details: 02/21/2022
Upon arrival received F08e01. Spoke with Andrew Sr #7733016718 and was told there was no other parts we can install since we have done it multiple times. Talked to aig rep and was told the notes need to be redone cause it just mentioned soap issues. Called tech line again and spoke with Kirt was told to replace all things associated with pressure switch and controls. Called to get otl for parts received authorization #w11q2u1xpl1 from Arisha; ordrng 1 WPW10463516 (console) and 1 W10750482 (panel-cntl) and 1 WPW10448876 (switch-wl) and 1 W11044559 (hose) and 1 W10903220 (trap)
We serviced a
AMANA WASHER
Model NTW4516FW
Near Corpus Christi, TX 78411
Adam
Job Details: 02/21/2022
According to the information on hand product is over the one-year warranty mark but is a Rent-A-Center products and As search carries an additional one year extended warranty unfortunately job was not dispatched correctly to showing Rent-A-Center is extended warranty plan. Job will need to be re-dispatched with correct information in order to avoid billing.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290RTB02
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 02/21/2022
I replaced the damaged refrigerator gasket with a new gasket. I heat treated the gasket and checked for a good seal. I asked our customer to leave the door closed for at least 5 hours but ideally overnight to 24 hours. This refrigerator is now fully functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Corpus Christi, TX 78415
Adam
Job Details: 02/21/2022
Customer complaint of unit will not start. Inspection of unit shows error codes for lid switch fault lid lock fault. Manually trying to test lid lock shows zero function. Replace lid lock to resolve issue; ordrng 1 W10682535 (Lid lock assembly)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near San Antonio, TX 78217
Jim G.
Job Details: 02/21/2022
Installed pump. No issue thereafter. I will leave the ticket open upon customer feedback as this issue tends to pop up later and is confirmed by the error codes. ; schdld next appmnt for 2/25 FRI !
We serviced a
KITCHENAID ICEMAKER
Model KUID508ESS1
Near Victoria, TX 77905
John L.
Job Details: 02/21/2022
Inspected unit, checked pressures on unit. Unit has lost Freon, unit unable to maintain temperatures. Was able to locate leak, evaporator will need to be replaced to resolve this issue.; rqstng P&A on 1 W10218037 (evaporator) and 1 W10536005 (compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM0
Near San Antonio, TX 78259
Jim G.
Job Details: 02/21/2022
I verified no other issues. Tested thoroughly. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Rockport, TX 78382
John L.
Job Details: 02/21/2022
Inspected unit, unit has lost refrigerant. Unit has sealed system leak, ordering evaporator to resolve issue on unit.; ordrng 1 W11357918 (Evaporator) and 2 W11504449 (Lok)s and 2 W11506619 (Lok)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/21/2022
I uninstalled the dishwasher and found that the right door spring is missing as well. Part ordered.; ordrng 1 WPW10337934 (Sping)
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Corpus Christi, TX 78410
Adam
Job Details: 02/21/2022
Installed water valve calibrated unit ran verification cycle then went back and manually tested both hot and cold valve issue has been resolved. Job was out of warranty and customer paid 94.88 for the part and 137.73 For labor. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78223
Daniel
Job Details: 02/21/2022
Customer had called in before warranty expired. Customer reported ice maker not making ice. Upon arrival found ice maker with no water. Tried getting ice maker to harvest but ice maker would not harvest. Replaced ice maker and tested new ice maker. Ice maker harvested and filled with water as it should. Unit now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Rockport, TX 78382
John L.
Job Details: 02/21/2022
Drain pump was disconnected, reconnected drain pump. Issue has been resolved.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78259
Jim G.
Job Details: 02/21/2022
Regulators is at fault. Ordering manifold as a precaution. ; ordrng 1 W10594395 (Manifold)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Rockport, TX 78382
John L.
Job Details: 02/21/2022
Installed harness, tested after installation. Unit has regained function and issue has been resolved.
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Helotes, TX 78023
Drew
Job Details: 02/21/2022
Customer thought they canceled. Said they are shopping for a new unit if they cant find one then theyll call us back for service
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFS07
Near San Antonio, TX 78211
Jay
Job Details: 02/21/2022
Microwave sounds like small motorcycle. Replaced fan. Unit working as it should.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Port Lavaca, TX 77979
Michael
Job Details: 02/21/2022
undefined; ordrng 1 W10780045 (Suspension)
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model CU50GA-1A
Near San Antonio, TX 78255
Shawn W.
Job Details: 02/21/2022
I conducted a thorough cleaning of the ice maker following the service manual procedures. This unit does not have a water filter. Scotsmans offers a separate filtration system that our customer does not have.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Port Lavaca, TX 77979
Michael
Job Details: 02/21/2022
The strike was broken, installed new strike, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78258
Jim G.
Job Details: 02/21/2022
I replaced control and along with the previous visits latch replacement. The issue is resolved. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW
Near Aransas Pass, TX 78336
John L.
Job Details: 02/21/2022
Inspected unit, ran diagnostics. No codes pulled, unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Converse, TX 78109
Chris S.
Job Details: 02/21/2022
Customer stated that we rescheduled for Wednesday because hes not home today.; schdld next appmnt for 2/23 WED !
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Port Lavaca, TX 77979
Michael
Job Details: 02/21/2022
The appliance was making a loud noise and the top panel wasnt on there properly. I straightened out the brackets that the lid slides onto at the back to allow the lid to go back further to snap the front in place. I removed the front panel and drum, found the rollers were in bad shape, they need to be replaced, confirmed the dryer kit is needed for the repair. Please reschedule the customer when the part comes in ; snapped 3 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Garden Ridge, TX 78266
Douglas H.
Job Details: 02/21/2022
Replaced damaged handle that was causing a functional issue, not allowing the door to open properly. Unit testing good. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHW
Near Kingsville, TX 78363
Adam
Job Details: 02/21/2022
Sr#7732830577. After installing relay board on instruction from tech line if she was still unresolved again still not able to advance unit through diagnostic. Call tech line again to troubleshoot the issue after reading several multimeter test it was determined drain pump would Need replacing. Although this does not resolve the issue of unit not entering into diagnostic cycle but even speak with technician about this he states hes not positive we were running diagnostic tests correctly but would resolve that issue after replacing drain pump. SR number above ordering drain pump; ordrng 1 W11226877 (Pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 02/21/2022
Last trip found inefficient compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling efficiently upon testing. Advised customer of 24-48 regulation period. Per sb web SS p&l under limited warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Port Lavaca, TX 77979
Michael
Job Details: 02/21/2022
There was oil all underneath the appliance. Installed new gearcase and CAM from TS, performed a diagnostics test, completed with no issues or error codes, the appliance is working normal ; ordrng 1 W10721967 (Cam)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/21/2022
Customer stated unit still resetting itself. Checked errors. Found numerous f6e0 ui lost communication errors. Ordering console and other control board to replace all parts at the same time together. ; ordrng 1 W11428578 (Console) and 1 W11261165 (Control with power supply)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77904
Michael
Job Details: 02/21/2022
The cold side of inlet valve has no water coming in, needs to be replaced, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/21/2022
Last trip motor bearing shredded which caused the fan to rub and grind. Replaced motor and blower to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KRFC704FBS03
Near San Antonio, TX 78258
Jim G.
Job Details: 02/21/2022
No issues at this time. Installation and instruction issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Kingsville, TX 78363
Adam
Job Details: 02/21/2022
Customer complaint of unit making noise during spin cycle. Inspection of unit shows no error codes manually testing low medium and high spin as well as agitate result in no strange noises all functions work as designed calibrated unit and verification cycle also show good function with no strings issues. Customer does have video recording of unit making noise and states its Happening multiple times. Unfortunately during my inspection I was unable to duplicate customers noise no visible rubbing or bumping of tub against inside of unit suspension is good and unit is level. I did advise if unit continues to make noise after all of my adjustments to call back.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Corpus Christi, TX 78414
John L.
Job Details: 02/18/2022
Inspected unit, placed unit into diagnostic mode. Found valves powering on but will not dispense water. Removed filter to see if there was any change, no change. Check inlet camera unit is receiving water at rear but does not dispense. Will need to replace valves to resolve this issue.; ordrng 1 W11451511 (Valve) and 1 W10341320 (inlet valve)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78413
Adam
Job Details: 02/18/2022
Customer complaint of unit taking long dry times. Unit is heating and receiving good voltage customer complaint of having to run multiple cycles in order to dry one load. Further inspection shows customers running exhaust hose from back of dryer through a wall to another hose in an out a wall. I did explain to customer that Problem is with the way they have exhaust set up and not the unit itself. I did advise customer on correct installation of dryer and dryer vents. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78415
Adam
Job Details: 02/18/2022
Customer complaint of unit not finishing cycle. Inspection of unit shows error code for long Phil no Phil. Further inspection shows customer had hot water supply line turned off and unit was calling for hot water but not receiving it giving the long Phil error code. Calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB
Near Corpus Christi, TX 78411
Adam
Job Details: 02/18/2022
Tried to call customer several times before arrival automated service saying mailbox is full. Arrived at customers location knocked on door no answer waited timeframe 10 to 15 minutes no call back no answer. Unfortunately with his job it is dispatched as a Rent-A-Center product but is considered out of manufacturing warranty and was dispatched without Rent-A-Centers additional one year extended warranty. Customer will have to contact Karen center to have them file claim with correct information to avoid payment.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Adam
Job Details: 02/18/2022
Inspection of unit shows selector knob for water temperature has sheared off. Replace knob switch in spring to resolve issue; ordrng 1 W10285518 (Code switch) and 1 W10562155 (Knob) and 1 8536939 (clip,knob)
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Corpus Christi, TX 78410
Adam
Job Details: 02/18/2022
customer called company with a priority service call to diagnose washing machine that would not dispense water. Diagnostic shows several different area codes. Spin limited by water temperature long Phil no Phil stuck button and oversize load. Manual testing of Cold water valve shows no water entering the tub. Replace water valve to resolve issue. Looking at warehouse it shows we have four valves in stock and will be scheduling the job for this coming Monday the 21st. ordrng 1 W10758828 (valve)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DB01
Near Ingleside, TX 78362
John L.
Job Details: 02/18/2022
Inspected unit, console has stuck key error F2E1. Unable to get unit into diagnostics as buttons do not register. Replace panel to resolve issue.; ordrng 1 W11236901 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near Aransas Pass, TX 78336
John L.
Job Details: 02/18/2022
Inspected unit, unit had 1 code F8E5 code not listed. Further research find code to be linked with overflow. Ran test on unit on normal wash cycle to verify if unit overflows or not. Unit filled with the correct amount of water so pressure sensor is working. Recalibrated unit to resolve any issues that may be coming from control. Currently this unit is working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rockport, TX 78382
John L.
Job Details: 02/18/2022
Install components, recalibrated unit and issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78415
John L.
Job Details: 02/18/2022
Install components, re-calibrated unit after installation. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Corpus Christi, TX 78411
John L.
Job Details: 02/18/2022
Inspected unit, pulled one code off of unit F2E1 stuck button. During diagnostic mode unit is experiencing phantom button press at random occasions. Will need to replace console to resolve this issue.; ordrng 1 W10890574 (console)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Corpus Christi, TX 78413
John L.
Job Details: 02/18/2022
Installed dispenser, tested after installation. Dispenser door actuates and issue has been resolved.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/18/2022
Tested unit. Door falling. Found bad friction sleeves. Ordering parts. ; ordrng 2 WP8268961 (Pad)s
We serviced a
UNKNOWN MICROWAVE OVEN
Model JVM1740DM1CC
Near San Antonio, TX 78242
Jay
Job Details: 02/18/2022
Ui lights up but does not respond to any input. Door is cracked and missing a handle. ; ordrng 1 WB07X11042 (Ui) and 1 WB56X10725 (Door assembly)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near Universal City, TX 78148
Shawn W.
Job Details: 02/18/2022
Our customer replaced the light bulb and it started to not dim or turn off. I found that the control board is out of specifications. I replaced the control board and tested with an official light bulb. The lighting is now lighting as designed. Provided our customer on proper light bulb part number and purchase location through Whirlpool.com. Tested the vent and advised of charcoal filter use and part number. Customer declined light bulb purchase RV.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS01
Near San Antonio, TX 78259
Jim G.
Job Details: 02/18/2022
Replaced fan assembly. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Boerne, TX 78006
Richard G.
Job Details: 02/18/2022
Replaced controls and inlet valve. Unit is still getting no water. Found harness is broken. Ordering harness.; rqstng P&A on 1 W10868082 (Harness)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78233
Shawn W.
Job Details: 02/18/2022
Our customer had a problem in which shortly after starting a load the unit stops and the F3E3 error code for Open or Shorted Inlet Thermistor. I conducted testing from service manual for the thermistors. We will need a new control board. Bringing inlet and outlet thermistors as a contingency. The resistance of the thermistor was in quests and there was no continuity to ground. This calls for a new control. Part already ordered by parts department. OOS.; ordrng 1 WP8577274 (Thermistor) and 1 280148 (CUTOFF-TML)
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Converse, TX 78109
Garry
Job Details: 02/18/2022
Customer complaint of light in oven not working. According to our notes on this job, customer does not want tech to arrive without replacement bulb in hand. Due to the fact that this part has not yet been checked in, I called customer to reschedule. After expressing her frustrations, we arrived at the conclusion that the afternoon of Tuesday, 2/22/22, would be best. Rescheduling this job for the afternoon of 2/22/22. ; saved tckt
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS1
Near San Antonio, TX 78240
Garry
Job Details: 02/18/2022
Customer complaint of vent hood making loud noise during operation. Disassembled unit and determined the vent material was coming into contact with blower wheel. Adjusted vent/wheel assembly & returned unit to operation. Noise has been eliminated, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near San Antonio, TX 78249
Jim G.
Job Details: 02/18/2022
The part ordered (PreID) is not correct. The part is a module assembly specific to this machine. I am reordering part now. I left a detailed voicemail informing customer of my error. ; ordrng 1 W10866538 (Led module)
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near San Antonio, TX 78216
Garry
Job Details: 02/18/2022
Customer complaint of RC led lights not working. Discovered 4 lights out, 1 with faint glow. Ordering 3 led modules to resolve issue. Please schedule follow-up for soonest availability once parts are checked in. ; rqstng P&A on 3 W11462342 (Module)s
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFB05
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/18/2022
Installed new magnetron, diode, capacitor and magnetron. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Jim G.
Job Details: 02/18/2022
Replaced wash arm. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/18/2022
Installed new rack and rails. No issues during testing. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Boerne, TX 78006
Drew
Job Details: 02/18/2022
Replaced mullion to resolve door issue. No further issues at this point
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/18/2022
I replaced the control and dispenser. Tested unit and ran load size calibration. Unit is fully functional now.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/18/2022
Terminal block damaged. Will replace terminal block. ; ordrng 2 WPW10245259 (Terminal block)s
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jay
Job Details: 02/18/2022
Ordering slider. Replaced drive and unit is still binding. ; ordrng 1 W10734521 (Slider)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS
Near San Antonio, TX 78253
Jay
Job Details: 02/18/2022
Replaced led pods with harness. Light is there now just extremely dim. Ordering other 2 top of fridge led pods. Ordering control board. ; ordrng 2 W11484836 (Led pod)s and 1 W11224256 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/18/2022
I removed the freezer panel and the compartment panel. Defrosted the evaporator, replaced the control and evaporator fan, reassembled and tested. The unit is now functioning and cooling as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/18/2022
Installed friction pads. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near San Antonio, TX 78253
Sebastian
Job Details: 02/18/2022
Found that the cover was cut into by the bell ordering CAM assembly as a cam seem to be worn ordering shifter and shield; ordrng 1 W10721967 (Cam) and 1 WPW10427633 (Shield)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78253
Sebastian
Job Details: 02/18/2022
Unit had about three error codes relating to the water valve customer complaint is that the water valve ask a little off sometimes was not able to reproduce the issue but being that there was three error codes on the water valve I found it valid to just replace the water valve tested our unit afterwards everything looks good
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78254
Sebastian
Job Details: 02/18/2022
Found that the slider assembly has cut into the shifter assembly which has caused damage all over the motor and around it. appears as well that the gear case has been slinging water around down there l gave customer a quote expressed that they can call us back for me to do work but at moment they are going to shop.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC0
Near San Antonio, TX 78258
Jim G.
Job Details: 02/18/2022
I verified a seize price idle roller. Used truck stock kit to repair all rollers. Issue resolved. ; used 1 4392067 (REPAIR KIT) from stock
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78254
Sebastian
Job Details: 02/18/2022
Replaced a faulty drain pump and tested unit to complete good to go no leaks detected
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Von Ormy, TX 78073
Jay
Job Details: 02/18/2022
Complaint was water is leaking. Found water inlet connector to be really loose. Tightened. Also found water to be leaking at drain hose connection. The hose connected to the garbage disposal was caved in. Cut the crushed portion and reinstalled. Good seal. Unit working as intended.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near Boerne, TX 78006
Richard G.
Job Details: 02/18/2022
Replaced console, both controls, and motorized latch. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78245
Drew
Job Details: 02/18/2022
Replaced all parts associated with previous issue, ordering capacitor as only start device was ordered ; ordrng 1 WPW10662129 (capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Sebastian
Job Details: 02/18/2022
Replaced both sump assembly and latch assembly tested unit
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Helotes, TX 78023
Sebastian
Job Details: 02/18/2022
How to do a complete rebuild on the gear case due to strip screw calibrated and tested unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78250
Sebastian
Job Details: 02/18/2022
Replaced drip pan as per last tech diagnosis confirmed that ice was starting to build up in the drip pan again evaporator looks clean.
We serviced a
MAYTAG DRYER
Model MGD5630HC3
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/18/2022
Our customer is experiencing premature shutdown on all cycles and clothing types. Conducting service test 5 for the moisture sensor revealed a failing sensor. Parts needed ordered. Run through test 5 and replace parts as needed. I showed our customer how to use timed dry in the meantime.; ordrng 2 WP3387223 (Moisture sensor)s and 1 WPW10298258 (Sensor harness) and 1 W11512510 (Control) and 1 W11157863 (Wiring Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Sebastian
Job Details: 02/18/2022
Replace the bimetallic thermostat and the control. Melted out unit confirm good heater resistance. Customer to wait for door as nothing else can be done; O-emld tckt