We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV
Near Hollins, VA 24019
Uriah B.
Job Details: 03/24/2021
Wiring to ice maker broken at the bottom hinge of freezer door. New door needed. Needs authorization.; ordrng 1 LW11038917 (Freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Roanoke, VA 24019
Uriah B.
Job Details: 03/24/2021
Replaced ice maker and UI. Customer to observe. Damper control is also very loud during operation. Needs new damper control. ; ordrng 1 WPW10479155 (Damper control)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/24/2021
Replaced exhaust outlet thermistor.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Moneta, VA 24121
Uriah B.
Job Details: 03/24/2021
"Door was scraping the toe kick. Adjusted toe kick and seated it properly. Front right burner was not lighting properly, so we checked burner cap, spreader and igniter. Nothing visibly wrong. Switched left front spreader with right front spreader, seems to be working better. Will replace spreader and cap.; ordrng 2 W10891746 (Spreader)s and 1 W11121390 (Burner cap)"
We serviced a
WHIRLPOOL LAUNDRY
Model WTW8040DW4
Near Hardy, VA 24101
Uriah B.
Job Details: 03/24/2021
Replaced lid.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Roanoke, VA 24018
Uriah B.
Job Details: 03/24/2021
"Per techline, take amp draw on heating element. Draw read at 4.82. Found thermistor reading at 22.7k ohms. Per techline, there is nothing further to repair or replace. Whirlpool will either contact tech or cx depending on next steps. SR 7730013597"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Boerne, TX 78015
Douglas H.
Job Details: 03/23/2021
Customer stated freezer door not closing properly and ice accumulation. Found cause to be right rail system warped and bent outward. Temporarily fixed by bending back into place. Customer also asked for left door trivet to be included in quote. Quoted 527.91 p&l (150 labor) ESTIMATE ONLY! Collected sc. ; rqstng P&A on 1 W10625067 (bracket left) and 1 W10625068 (bracket right) and 1 WPW10539117 (trivet)
We serviced a
KITCHENAID RANGE
Model KDRS483VSS04
Near Boerne, TX 78006
Douglas H.
Job Details: 03/23/2021
"Cooktop portion not functioning. Replaced spark module and tested. Unit cooktop portion still not functioning. Calling techline to nail down issue. Spoke with TJ, stated harness issue. Looking like main harness for cooktop and main harness for 30inch oven per techline. Sr 7730322688. Found loose connection for main power. Secured properly to resolve that issue."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Boerne, TX 78006
Douglas H.
Job Details: 03/23/2021
Unit not starting checked voltage at wall 120 from L1 to ground and L2 to ground 120 but no 240 from L1 to L2 advised customer to call electrician to check plug as to why not getting 240 across L1-L2
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/23/2021
"Unit not cooling properly, freezer temp 24 degrees, rc temp around 42. Checked unit over, checked pressures, pressure indicating a leak, if a leak a very small pin hole sized leak, likely condenser side. Checked with black light no leaks found. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. Will return with the possible parts that could have small leak. Ordering drain assembly and condenser and compressor and 3way valve to resolve. Condenser not readily available ; ordrng 1 W10735008 (heater-pan) and 1 W10591457 (condenser) and 1 W10832994 (compressor) and 1 W10545670 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KVEXVQ01
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/23/2021
Complaint is ice maker not working. Tested unit. Ice maker not running harvest. Found bail arm disconnected from module. Fixed bail arm. Good harvest. Good water fill. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/23/2021
Customer complaint is vibration during cycle. Tested washer. Good suspension. Ran high speed spin. Good balance. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHB01
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/23/2021
"Installed new control,power supply and fan. No issues during testing. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/23/2021
Installed new dye drier. Vacuum and recharged unit. Holding pressure. No issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HB1
Near Von Ormy, TX 78073
Jesus C.
Job Details: 03/23/2021
Tested unit. F1e0 error code. Replaced bad control. Unit now working properly. Good bake and broil. All burners working. Tested to complete
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/23/2021
Replaced control board and dual valve due to F8E1 and service pointer after replacement tested washer no issues. No error codes found during testing or operation. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/23/2021
"Checked refrigerator found ui partially working, attempted to enter diagnostics with no luck will need to replace ui to resolve issue. Collected service call fee.; ordrng 1 W11411871 (Panel UI)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/23/2021
"Checked washer found error f5e2 f5e3, replaced lid latch tested washer no issues lid latch locked and unlocked as designed. Washer is working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/23/2021
"Replaced valve on washer due to crack after replacement tested washer no issues, washer is working as designed. No error codes found during testing or operation. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW1
Near San Antonio, TX 78264
Jesus C.
Job Details: 03/23/2021
Tested unit. No cold water from valve. Will need to replace valve. Gave estimate for repairs. 65 labor. Collected service fee.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 03/23/2021
Replaced valve due to broken valve after replacement tested washer no issues. Checked for error codes none found washer is working as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 03/23/2021
"Checked dryer found no heat checked voltage at wall received 120Vac From L1 to ground, 120Vac from L2 to Ground, L1 to L2 was only receiving.003Vac. Spoke to customer about issue and proper voltage. Customer will contact an electrician. Job complete."
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near San Antonio, TX 78253
Justin
Job Details: 03/23/2021
"Container and slides not functioning correctly, door shuts and shifts to the right side causing it to bump into cabinets. Will order container and both slides. ; ordrng 1 WP9870975 (Left slide) and 1 9870976 (Slide right side) and 1 WPW10451276 (Container assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78254
Justin
Job Details: 03/23/2021
Replaced right side silverware rack.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near San Antonio, TX 78253
Justin
Job Details: 03/23/2021
"Customer has had plumbers out to check for leaks, will order regulator. Only smelling issue towards bottom of cooktop. ; ordrng 1 W11087445 (Regulator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near San Antonio, TX 78245
Richard G.
Job Details: 03/23/2021
Customer complaint is that the icemaker is no longer working. States the wires at the bottom of the door were damaged and they repaired them. Unit is showing that the ice bin is in place when it is not and giving an error for the ice bin switch. Wires are damaged too far into door for repair. Freezer door will need to be replaced. Customer will look into other options. Collected service call fee.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78238
Richard G.
Job Details: 03/23/2021
"Customer complaint is that the unit takes multiple attempts to dry clothes. Unit is getting good airflow when the duct is removed from the wall, but when the duct is replaced there is no airflow. Showed customer the issue and recommended having ducts cleaned. Tested to complete. Unit is good to go."
We serviced a
MAYTAG DRYER
Model MEDC465HWO
Near San Antonio, TX 78250
Richard G.
Job Details: 03/23/2021
"Replaced belt, rollers, and pulley. Unit still has a slight rattling noise but is operating normally. Checked screws in unit and did not find anything loose. Customer is not satisfied with the noise the unit makes, but there is nothing I could find physically wrong with the unit."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near San Antonio, TX 78249
Sebastian
Job Details: 03/23/2021
Customers unit shows to be about five years or so old gave customer a quick estimate on what it would cost to change out the parts associated with the issue customer was unaware of the service fee it is not willing to put that much money into unit canceling out call
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH54521JZ0
Near San Antonio, TX 78249
Sebastian
Job Details: 03/23/2021
#2316 Found that the socket is broken into the lightbulb part Ordering socket and lightbulb; ordrng 1 W10210871 (Lamp holder) and 1 8206232A (Bulb)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78217
Jim G.
Job Details: 03/23/2021
Verified drain pump at fault. ; ordrng 1 W10919003 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near San Antonio, TX 78230
Sebastian
Job Details: 03/23/2021
Attached customers proof of extended warranty and also confirmed with whirlpool that that extended warranty is attached to whirlpool at their end they confirm that I am good to order parts and do the call customer is having water shoot out when they try to dispense ice ordering pads and you are to resolve this issue most likely it is just the pads will try to replace pads only first. Parts are available at vendor only parts team to reach out when available only one pad seems to be available through Macon We need 2. ; ordrng 1 W11284720 (UI) and 2 W10353846 (Pads)s
We serviced a
LG REFRIGERATOR
Model n/a
Near San Antonio, TX 78213
Sebastian
Job Details: 03/23/2021
Found that the fans inside the refrigerator and in the back at the compressor were both operating along with the compressor running the unit does not appear to be cooling whatsoever I do not see frost pattern explain to customer that this indicates that there is most likely refrigerant leak compressor does not appear to be available shows discontinued. Collected service fee
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kerrville, TX 78028
Colton B.
Job Details: 03/23/2021
"Issue is that unit isnt spinning out clothes. Customer states that he reset unit and now it works fine. Ordering new control to resolve issue.; ordrng 1 W11170319 (Comtrol), states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB7749AWB1
Near Kerrville, TX 78028
Colton B.
Job Details: 03/23/2021
"Issue was no operation on console. Replaced control, it did not fix unit. Ordering a new console to resolve issue. OTL authorization required, checked appropriate box. ; ordrng 1 W10811148 (Console) and 1 W10811148 (Console)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kerrville, TX 78028
Colton B.
Job Details: 03/23/2021
"Issue was a leaking valve. Replaced valve, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kerrville, TX 78028
Colton B.
Job Details: 03/23/2021
"Issue is that unit will not advance cycle. Found cold water flow into the tub to be very low. Replaced valve, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ingram, TX 78025
Colton B.
Job Details: 03/23/2021
Issue was a faulty drain pump. Replaced drain pump to resolve issue. Unit was not hooked up so I could not test it.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC75EC0HS01
Near Kerrville, TX 78028
Colton B.
Job Details: 03/23/2021
"Issue was a no heat microwave. Found issue to be a shorted out magnetron. Replaced magnetron, inverter and control. New magnetron was arking. Called techline and spoke to rich who had me remove wave covers and remove debris left from the old magnetron. Once I did that the unit runs well. Need to order two new wave covers. Left screws for covers on top of microwave.; ordrng 2 W10915651 (Wave cover)s"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78254
Richard G.
Job Details: 03/23/2021
"Customer complaint is that the unit is not functioning. Replaced control. Unit is not powering on but am able to get into diagnostics. Found error code F6E2, ui cannot hear acu. Will also need to replace ui.; ordrng 1 W11112656 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Richard G.
Job Details: 03/23/2021
Customer complaint is that the unit is making a rattling noise from the left side. Says when he puts his hand on the side of the unit it stops. Entered diagnostics and manually ran components. Found noise coming from damper control. Ordering damper control.; ordrng 1 WPW10196393 (Damper control)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78254
Richard G.
Job Details: 03/23/2021
"Customer complaint is that the water is just trickling into the unit. Entered diagnostics and found error codes F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F0E3 overload, F8E1 long fill, F2E1 stuck key. Found inlet valve needs replaced. Customer will look into replacing the part themselves. Collected service call fee."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78254
Richard G.
Job Details: 03/23/2021
Customer complaint is that the unit is not drying the dishes. Entered diagnostics test and found no error codes. Automatic test passed all steps. Unit does not have rinseaid in the dispenser. Unit is testing good at this time. Went over drying tips with the customer. Unit is good to go. Provided customer with rinse aid samples.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Castroville, TX 78009
Richard G.
Job Details: 03/23/2021
"Customer complaint is that the unit is still not making ice. Unit tests good in diagnostics. Calling for water and going through harvest. Called techline and spoke with JK. States to check the temperatures in the freezer and in the icemaker compartment, freezer should be around 0 and the icemaker compartment should be 10-12 degrees warmer. Finding freezer section to be cooling around 25 degrees. Ordering evap motor with harness and thermistor kit.; rqstng P&A on 1 W11032800 (Evap motor with harness) and 1 W10316760 (Thermistor kit)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASR
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/23/2021
Replaced cam. All checks ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/23/2021
Lid lock broke out of its mounting. Need lid latch and bezel; ordrng 1 W11394572 (Lid latch) and 1 W11215078 (Bezel)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Wytheville, VA 24382
Uriah B.
Job Details: 03/23/2021
"Replaced belt, pulley and control board. ; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"
We serviced a
SAMSUNG WASHER
Model WA52M7750AV/A4
Near Dublin, VA 24084
Uriah B.
Job Details: 03/23/2021
Needs new lid. Prewash tub is busted at the hinge. Cx will need to be called when office knows when parts will be in. ; ordrng 1 DC97-18845S (Lid w/prewash tub)
We serviced a
SAMSUNG DISHWASHER
Model DW80K5050UG
Near Bluefield, WV 24701
Uriah B.
Job Details: 03/23/2021
Office to contact Lowes about parts and how they want to proceed. Cx explained that he has been dealing with issue since November 2020 with another repair company.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/23/2021
Needs icemaker. ; ordrng 1 WPW10300024 (IM)
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Radford, VA 24141
Uriah B.
Job Details: 03/23/2021
Valve clogged up. Needs new valve. ; ordrng 1 W11210459 (Inlet valve)
We serviced a
ROPER DRYER
Model RED4516FW0
Near Wytheville, VA 24382
Uriah B.
Job Details: 03/23/2021
"Ran check. Found drum turning. Found blower fan not turning properly, therefore no airflow. Adjusted blower fan. Ran check. All checks ok. ; used 1 Wp8567668 (Tie) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Radford, VA 24141
Uriah B.
Job Details: 03/23/2021
Replaced led module in rear under the IM in refrigerator compartment. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Conway, AR 72034
Jeff N.
Job Details: 03/23/2021
Bad grinding coming from gearcase. Ordered new and slide and clutch.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11455453 (GEARCASE)
We serviced a
N/A N/A
Model GEW9250PT0
Near Little Rock, AR 72204
Micheal
Job Details: 03/23/2021
Inspected unit and found failed heater. Ordered heater WP3387747; ordrng 1 WP3387747 (Element)
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Traskwood, AR 72167
Blake D.
Job Details: 03/23/2021
"Inspected unit for error code ran diagnostic found f1e0 in service notes says to replace control board, diagnosed to need control board ; ordrng 1 W11297545 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Conway, AR 72034
Jeff N.
Job Details: 03/23/2021
Replaced thermistor unit checks good.
We serviced a
N/A N/A
Model WTW5840BW0
Near Bryant, AR 72022
Micheal
Job Details: 03/23/2021
"Inspected unit and found it squealing, found worn belt and pulley. Ordered belt and pulley ; ordrng 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)"
We serviced a
MAYTAG REFRIG
Model MIM1554ZRS0
Near Little Rock, AR 72206
Micheal
Job Details: 03/23/2021
"Removed lower panel found condenser covered with lint, customer cleaned it herself. Collected 118.81 by ck 7368"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Little Rock, AR 72206
Micheal
Job Details: 03/23/2021
"File number 7730324413. Inspected unit and found F2E2 code, tech line advised replacing HMI. ; ordrng 1 W11413566 (Facia)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Alexander, AR 72002
Micheal
Job Details: 03/23/2021
"Replaced main control and when I finally got power to the stove found left and right rear burners were bad ordered W11171119 x2, oven now working normally ; ordrng 2 W11171119 (Element)s, dspstn on spec-tagged invntry: 1 W11314391 CONTROL(core)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB01
Near Pearcy, AR 71964
Blake D.
Job Details: 03/23/2021
"Replaced listed parts,went to test unit water still doesnt turn on, there is 120 voltage going to valve but the valve doesnt turn on, diagnosed to need a valve and door; ordrng 1 Wpw10179146 (Vavle) and 1 LW10912374 (Door)"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Piney, AR 71913
Blake D.
Job Details: 03/23/2021
"Inspected unit for long fill no fill, ran diagnostic found error f8e1, pg 17 test 6, tested voltage when calling for cold and hot water got 120, tested resistance j8-1 j8-5 no resistance, replaced listed parts tested unit operation checks okay customer has 5 year warranty on receipt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Corpus Christi, TX 78412
Adam
Job Details: 03/23/2021
Sr#7730328435. Customer complaint of machine not washing after previous text visit. Previous tech replaced motor assembly. Customer complaint this time of unit still not washing. Call tech line to troubleshoot issue after running several different test most of which were unconcluded determined to order motor assembly harness wire and control to resolve issue. I have not set return date pending part arrival; ordrng 1 W10913608 (cntrl-elec) and 1 W10889940 (harns-wire) and 1 W10917112 (pump&motor)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Sinton, TX 78387
Michael
Job Details: 03/23/2021
"Installed the thermostat, plugged the appliance in and turned it on, the appliance is heating and working normal"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78414
John L.
Job Details: 03/23/2021
"Inspected unit, ran diagnostics. No codes on unit, ran tests on components. Customer showed video of issue, balance ring at top of tub lose, when washing it bangs loudly will need to replace tub. Also found suspension issue, 3 of 4 suspension rods have more travel and bounce will need to replace these to resolve issues customer also states that clothing getting sucked under agitator.; ordrng 1 3951744 (agitator (complete)) and 1 W10821956 (suspension) and 1 W10554251 (spin basket)"
We serviced a
JENN-AIR RANGE
Model JDRP536WP02
Near Rockport, TX 78382
Michael
Job Details: 03/23/2021
"I called and spoke with the customer, I was not able to with 3CX where I was. She stated that it should have been rescheduled April 2nd, advised it hadn’t been taken off of me. She said she went through JA, advised I would talk with one of our CSR to see if we have it rescheduled for that day, she said it’s already been taken of through JA. I was just trying to explain I was going to check to see if it was rescheduled with us, that it was possible it may be another company, she kept referring to the 800 number, she finally understood but didn’t like my tone there at the end after trying to explain several times. I should’ve said OK and ended the call, instead of trying to explain."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Rockport, TX 78382
Michael
Job Details: 03/23/2021
"The keypad with the numbers isn’t working probably. Confirmed the part needs to be replaced. Didn’t have the part in my bin, rescheduled customer ; schdld next appmnt for 3/30 TUE !"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Rockport, TX 78382
Michael
Job Details: 03/23/2021
"The catch on the door was damaged, Installed catch, the door opens and closes properly"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78415
John L.
Job Details: 03/23/2021
"Ran diagnostics, no codes. Ran a normal wash cycle and called Techline. Spoke with Adrien, explained issues having with unit. Unit washes and remained on wash when wash cycle normally stops unit dispensed more water and remained on wash did his a few times, before skipping rinse and going straight into spin. Techline advised to replace board as this is probable cause.#7730322732 ; ordrng 1 W11211484 (cntrl-elec)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Corpus Christi, TX 78415
John L.
Job Details: 03/23/2021
"Ran diagnostics got error F9E1 drain fault, tested drain. No draining, checked pump. Blades shattered and have torn up interior of wash system. Will need to replace sump to resolve issues.; ordrng 1 W11197948 (Sump)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78416
John L.
Job Details: 03/23/2021
"Inspected unit, found issue to be with suspension on unit. Suspension has a lot of bounce, this is causing vibration and banging also affecting wash performance. Replace suspension and cap to resolve issues. ; ordrng 1 W10863013 (dispenser) and 1 W11033491 (suspension)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78416
John L.
Job Details: 03/23/2021
"Ran diagnostics on unit, got F7E5 shifter fault no other codes pulled. Installed new shifter, recalibrated unit. Ran test cycle to confirm function. Unit is functioning as designed, issue has been resolved."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Corpus Christi, TX 78414
Adam
Job Details: 03/23/2021
"Inspection of unit shows several error codes one for float switch one for drain and one for soap dispenser. Replace drain pump float switch and control to resolve issue. Have not scheduled return date pending part arrival; ordrng 1 W10919360 (cntrl-elec) and 1 W10671905 (dispenser) and 1 W10195039 (switch,overfill) and 1 W10724439 (pump-drain)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Corpus Christi, TX 78414
Adam
Job Details: 03/23/2021
apt. Refrigerator is now an apartment number 9202. Inspection of unit shows icemaker is getting voltage and will harvest. Its not calling for water however but inspection of water valve shows leaking. Replaced valve tested unit issue resolved
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Corpus Christi, TX 78414
Adam
Job Details: 03/23/2021
"Components that were prescreened namely the infinity switch which is bad on the unit currently but was dispatched with the wrong component. Re-ordering switch to resolve issue.; ordrng 1 3148952 (switch,infinite lf)"
We serviced a
KITCHEN AID ICEMAKER
Model KUIX535HPS00
Near Corpus Christi, TX 78418
Adam
Job Details: 03/23/2021
Install components tested unit issue resolved all Diagnostic test pass unit is circulating water and cooling. I did advise customer of a 24 hour wait. Before ice production came back fully . Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78418
Adam
Job Details: 03/23/2021
Inspection of unit shows one of the sockets that holds spring in place had busted cars in front right corner of basket to drop. Replace sockets in springs calibrated unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78418
Adam
Job Details: 03/23/2021
There is a noise coming from the unit when put into agitate or spin. Inspection of unit shows no error codes. Further inspection shows Kim assembly for whatever reason became loose and was not seated properly allowing unit not to go into gear correctly. Replace Cam calibrated unit ran verification cycle issue resolved; used 1 W10721967 (Cam) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Robstown, TX 78380
John L.
Job Details: 03/23/2021
"Inspected unit, F8E1 long fill. Tested valves, no water coming through. Replaced valves, recalibrated and tested. Issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Sinton, TX 78387
John L.
Job Details: 03/23/2021
"Inspected unit, water tube froze. Unfroze line, found tube has a rupture in line. When frozen over, leaks due to pressure when icemaker calls for water. This is both cause of no ice issue and leak. Will need to replace tube and valves to resolve this.; ordrng 1 W11232485 (Water tube) and 1 W10913947 (valve)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Corpus Christi, TX 78412
Michael
Job Details: 03/23/2021
"Installed control and both switches, the LF element is now working but not the back left. In my notes it shows I was ordering the part, it wasn’t ordered. Ordered LR element and rescheduled the customer ; rqstng P&A on 1 W11171119 (elmnt-surf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Corpus Christi, TX 78411
Michael
Job Details: 03/23/2021
"The valve was leaking when the ice maker called for water. Installed inlet valve, tested the ice maker, no longer leaking, the appliance is working normal"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78255
Justin
Job Details: 03/23/2021
Spoke with customer and we decided to reschedule. Did talk with her about the issues and determined that we will need the aux pump and recirculating pump.; ordrng 1 1901a (Aux pump) and 1 W11325175 (Recirculating pump) and 1 W11126268 (Recirculating pump harness)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78244
S. L.
Job Details: 03/23/2021
Found weak spark at ignitor no nicks in wires replaced burner head still same issue needs ignition wire and spark module.; ordrng 1 WP6610341 (Spark module) and 1 W10622750 (Wire) and 1 W10623833 (Wire)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Castle Hills, TX 78213
Sebastian
Job Details: 03/23/2021
Found that in diagnostics the unit does not appear to be working as it should I am not getting water through the valve and I am not even getting power to water the valve poured in bucket of water into the sump to test pump found that the pump is working in the drain is working most order control and valve just in case he gave customer a quote for valve control should be covered quoting a lower rate for labor 45.00. Collected service fee. Attempted to check to see if we can get an exact ETA on product was not able to do so; ordrng 1 WPW10327249 (Valve)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/23/2021
Tested unit. Timed dry unit not heating properly. Only reaching 135 max temp out exhaust. Will need to replace timer. ; ordrng 1 WPW10185992 (TIMER)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/23/2021
"Checked washer found actuator loose fallen off splutch, reseated actuator tested washer no issues. Preformed diagnostics testing and calibration all test passed no issues no error codes found. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near San Antonio, TX 78228
Sebastian
Job Details: 03/23/2021
Replace the light in refrigerator section unit is now working as it should
We serviced a
MAYTAG WASHER
Model MHW7000XG2
Near San Antonio, TX 78260
Chris S.
Job Details: 03/23/2021
Customer stated that washer not working and got error codes. Got error codes F6E2 and F5E2 F8E1. Went to put it in test and nothing happened. Ordering valve control pressure switch and door latch gave estimate to customer 928.40 customer wants to wait and think about it.; rqstng P&A on 1 8183197 (latch) and 1 WPW10442139 (cntrl-elec) and 1 WPW10247306 (valve) and 1 WPW10312527 (switch-wl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near San Antonio, TX 78260
Chris S.
Job Details: 03/23/2021
Customer stated that we keep coming out and replacing parts and it works for 2 weeks then stops working again. When I got there found a lot of frost in evaporator. Ordering evaporator harness with thermal fuse and UI board and evap motor fan.; ordrng 1 W11342162 (Evaporator harness) and 1 WP2315549 (evap fan motor) and 1 W11203289 (cntrl-elec)
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGD500GSS00
Near San Antonio, TX 78255
Justin
Job Details: 03/23/2021
Spoke with customer and decided to reschedule for next week. ; schdld next appmnt for 3/31 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Converse, TX 78109
S. L.
Job Details: 03/23/2021
"Removed icemaker, exchange solenoid. Ran tests, all operations normal."
We serviced a
KITCHEN AID RANGE
Model KESS907SSS00
Near San Antonio, TX 78232
S. L.
Job Details: 03/23/2021
"3/23/21 15:12: SL there 3/23 TUE, 14:01 to 15:08"
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/23/2021
Replaced housing and valve on washer due to leaks after replacement tested washer no issues no error codes found during testing or operation. Washer is working as designed. Job complete.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near San Antonio, TX 78228
Sebastian
Job Details: 03/23/2021
"Sr 7730270506 found that the board has an infestation customer expressed to me that theyve had pest control out on a regular basis and theyre having a hard time controlling it called whirlpool to explain situation to them being that the customer has already had the exterminator out and were not aware that they were still having a problem at that time instructed customer that they must have pest control 100% eliminate all the infestation and then call whirlpool dispatch to have us sent back out also expressed to the customer that they need to try to get authorization, as this voids warranty, on my side I explained to whirlpool that the customer was already trying to resolve this issue and that they were extremely polite about the whole matter. I told whirlpool that I would vouch for them if they decide to call the company and ask for my opinion again."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW00
Near Comfort, TX 78013
Colton B.
Job Details: 03/23/2021
"Issue was a faulty defrost sensor. Replaced sensor, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/23/2021
Replaced UI. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV01
Near San Antonio, TX 78247
S. L.
Job Details: 03/23/2021
Customer complaint icemaker does not crush ice. Check operation of ice maker. Solenoid to change over to crushed ice inoperative. Order WP2152713 for repair. Model serial were not a match spoke to AE she will het it updated through warranty.; rqstng P&A on 1 WP2152713 (Solenoid)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78233
S. L.
Job Details: 03/23/2021
Found L2 at terminal block and power cord burnt due to loose connection from power cord. Used truck stock terminal block kit repaired wire with kit and checked fuse element motor windings. Customer responsible for power cord since this is not included with unit. Job complete.; used 1 279320 (BLOCK-TERM) from stock