We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Cibolo, TX 78108
Chris S.
Job Details: 04/20/2022
Customer stated that icemaker is not working again got error code e- 1 which is not cooling in ice box. Ordering cooling fan UI bored and control board. Need authorization.; rqstng P&A on 1 W10807590 (cntrl-elec) and 1 W10846539 (evaporator fan blade) and 1 W10789393 (cntrl-elec)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Corpus Christi, TX 78415
John L.
Job Details: 04/20/2022
"Install three-way valve, charged unit with refrigerant 6 ounces. Unit is holding charge, issue on unit has been resolved."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS2
Near San Antonio, TX 78248
Chris S.
Job Details: 04/20/2022
Replaced heating element tested unit didnt get no error codes everything working as design also told customer they might need to turn up water heater it takes over a minute for water to get hot at the sink. Customer said water heater is not the problem.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near Converse, TX 78109
Daniel
Job Details: 04/20/2022
Customer reported dryer not heating. After inspection found broken coil on heating element. Replaced heating element and tested unit. Unit now functioning as designed and giving heat as needed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78216
Chris S.
Job Details: 04/20/2022
Replaced motor cam assembly and capacitor. Tested unit everything working properly. Collected P&L 255.23
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near San Antonio, TX 78249
Sebastian
Job Details: 04/20/2022
Replaced wire harness unit is working to spec
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Castroville, TX 78009
Jay
Job Details: 04/20/2022
Replaced ui. Unit works.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near San Antonio, TX 78249
Sebastian
Job Details: 04/20/2022
#2123. Top 368 bottom 323 differential 45 Average 345 unit showing good calibration closing out.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near Rio Medina, TX 78066
Jesus C.
Job Details: 04/20/2022
Installed new tri valve. Recharged unit. Ran test 40. No frost pattern to either evaporator. Called tech line. Restriction in both capillary lines. Unit is not repairable. Customer will be contacted by whirlpool on how to proceed. Sr 7733459191. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/20/2022
Installed new adjusters. No further issues. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304GPS
Near Fredericksburg, TX 78624
Drew
Job Details: 04/20/2022
"Upon arrival replaced tub assembly, tested unit and no further issues at this point"
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Converse, TX 78109
Daniel
Job Details: 04/20/2022
Upon arrival found front glass broken. Let project manager know via phone that I would need receipt to prove that unit was bought in the past 30 days since issue would be considered cosmetic. Project manager said he did not have that info on hand and had already paid whirlpool $140 for us to show up today. Project manager stated he will contact whirlpool and call us back to reschedule when things get situated properly. When customer calls back to reschedule return with front glass.
We serviced a
JENNAIR RANGE
Model JDS1450FP0
Near San Antonio, TX 78212
S
Job Details: 04/20/2022
Upon arrival contacted tech line once again and found that we have a faulty bake element and we are getting heat to the unit from the broil element only. Ordering 1 W10779716 bake element to resolve issue. Sr-7733415974 ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near San Antonio, TX 78222
Daniel
Job Details: 04/20/2022
Returned with parts or repair. Installed new evap fan motor. Tested evap fan with door switches closed. Evap fan now sounds smooth without any excessive or hesitating noises. Unit functioning as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GM0
Near San Antonio, TX 78209
Garry
Job Details: 04/20/2022
"Customer complaint of DW shutting down mid-cycle and not effectively cleaning dishes. Customer also states that she doesnt use the machine and cannot therefore describe the issues to me. Arrived and entered Service Diagnostics, finding the following error codes: F2E1(UI Stuck Button), F5E1(Door Stuck Open), FcE2(Not Connected to WiFi), and FcE5(Loose Antenna/WiFi). F2E1 can be caused by a long-press. Error code cleared and has not reappeared. F5E1 can be caused by door not being shut within 3 seconds of pressing start button. Error code cleared and not reappeared. WiFi error codes not crucial to customer complaint. Unit completed 3 diagnostics cycles and also a 1-hr wash cycle. Observed normal amp draw by all components. There is nothing wrong with this DW, unit is function as designed. Customer seems thoroughly confused by operation of machine, so I have taken the time to explain best practices and theory of operation to our customer. Job complete, returning all parts to vendor."
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV4207JZ0
Near San Antonio, TX 78222
Daniel
Job Details: 04/20/2022
Customer reported turn table not turning. Upon arrival found turn table motor with no functionality when unit was in use. Replaced turn table motor and tested unit. Unit now functioning as designed. Turn table now turning as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near San Antonio, TX 78252
Jay
Job Details: 04/20/2022
Replaced evap fan. Unit working now. Pushing air through damper.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Fredericksburg, TX 78624
Drew
Job Details: 04/20/2022
Upon arrival received error code F1E0. Replaced control. Unit was now functioning as designed. Collected service call and p&l. No further issues at this point
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFB04
Near San Antonio, TX 78223
Daniel
Job Details: 04/20/2022
Customer reported loud electrical popping noise when unit is in use. Upon arrival checked for any scratching or excessive grease/oil inside the microwave and found none. Tested unit and unit gave off a loud popping/sparking noise in the transformer area. Did not smell any burning. Ordering all major components. Will return with parts to repair. ; ordrng 1 W10836753 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Fredericksburg, TX 78624
Drew
Job Details: 04/20/2022
Upon arrival found both gaskets torn where they cover the mullion door. Ordering both to resolve issues ; ordrng 2 W10830274 (gasket-fip)s
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fredericksburg, TX 78624
Drew
Job Details: 04/20/2022
"Upon arrival ran unit in diagnostics mode, everything passed. No error codes. Loaded unit up with clothes with customer and ran unit in normal setting, unit was making a tapping noise during agitation. Removed the agitator and removed a washer causing some friction, put plate back on and noise presented itself again but significantly less. Found the pants were unbuttoned causing the tapping after initial fix. Put unit back into wash mode and didnt present itself again. No further issues at this point"
We serviced a
LG REFRIGERATOR
Model LMXS28626D00
Near Fredericksburg, TX 78624
Drew
Job Details: 04/20/2022
Customer declined service over the phone due to us not being an lg company
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Boerne, TX 78015
Drew
Job Details: 04/20/2022
"Upon arrival tried to replace ice maker but had wrong ice maker sent to me, rescheduling with the new one. Also ordering ice container as the auger is stuck due to the inlet dripping and freezing. Replaced dual valve. Will need new ice maker and container to resolve issues fully. ; ordrng 1 W11185686 (ice-contnr)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near San Antonio, TX 78223
Daniel
Job Details: 04/20/2022
Upon arrival customer stated that dishwasher was not leaking that it was the garbage disposal that would leak. After inspection found dishwasher functioning as it should. Noticed that the garbage disposal was not a whirlpool brand. Customer would need to call plumber/home builder to see how they want to go about fixing/replacing the garbage disposal. Dishwasher functioning as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/20/2022
"Last trip found ceased compressor. Replaced compressor and drier with dye drier and added service port to compressor. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised Customer of 24 hr cool down period. No further issues at this point."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78211
Jesus C.
Job Details: 04/20/2022
Tested unit. No stored error codes. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78244
Chris S.
Job Details: 04/20/2022
Need to reschedule due to parts not being in bin. Rescheduling them for tomorrow the 21st ; schdld next appmnt for 4/21 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near San Antonio, TX 78253
Jay
Job Details: 04/20/2022
"Replaced ice maker. Unit testing ok. Inlet valve testing good. Verified fill tube wasnt iced over. Collected 517.80 by card for icemaker,service call, labor and taxes."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/20/2022
"Inspected unit for not advancing to the next cycle, ran diagnosed found error f5e2, ran manual test the lid would unlock and lock, replaced latch using truck stock, tested unit now the lid locks and stays, unit operation checks okay ; used 1 W11307244 (Latch) from stock"
We serviced a
MAYTAG LAUNDRY
Model MHW6000XW
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 04/20/2022
"Replaced valve and bellow, tested unit no leaks also valve did turn off and advanced turn the diagnostic, unit operation checks okay, customer paid labor ($131.40) using card ending in 9556"
We serviced a
WHIRLPOOL LAUNDRY
Model WTW5100HW2
Near Benton, AR 72019
Blake D.
Job Details: 04/20/2022
"Inspected unit for lid not locking, tested voltage to control got 120, ran diagnostic found no error codes, tested lid lock control does send 120 voltage to the latch but unit wont lock, diagnosed to need lid latch customer needs to be last call gets off work at 3pm; ordrng 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL DRYER
Model WED9500TW2
Near Alexander, AR 72002
Blake D.
Job Details: 04/20/2022
"Inspected unit for burning smell/ loud, found the vent hose to be disconnected from the dryer, showed customer that it was disconnected, after reconnecting the vent hose tested unit now the heat comes from the back wall and the hose is on, unit operation checks okay sc ($109.00) labor ($45.00) using check ending in 3633"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Alexander, AR 72002
Blake D.
Job Details: 04/20/2022
"Inspected unit for not advancing, ran diagnostic found f7e4 and f6e3, tested voltage going to board got 120, tested dcv to hmi got 12.22 instead of 12.75 dcv when testing the spin function the basket would try to move but would make a noise and quit, basket does move freely but the agitator moves as well, tried to flash the control after flashing the unit popped f6e1 error diagnosed to need FIACA, control stator clutch, and rotor ; ordrng 1 W11419171 (Control) and 1 W10915701 (Rotor) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W11478526 (Fiaca)"
We serviced a
LG WASHER
Model WM3470HWA
Near Alexander, AR 72002
Blake D.
Job Details: 04/20/2022
"Inspected unit found drain line not connected and water line not on all the way, after connecting drain line and water tested unit on normal, unit filled up and advance to the next cycle unit also drained, no leaks, unit operation checks okay, customer paid sc ($50.00) using check ending in 3633"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Greenbrier, AR 72058
Jeff N.
Job Details: 04/20/2022
Authorization # w12ir91apl1. Diverted motor keeps running. Motor not coming on. Ordered sump & motor assy. Error code for wash motor.; ordrng 1 W11085683 (Sump & motor assy)
We serviced a
WHIRLPOOL FREEZER
Model KBFN506ESS
Near Greenbrier, AR 72058
Jeff N.
Job Details: 04/20/2022
"Sr# 7733480024 found freezer light not working. Replaced no change. Pulled each light out. One did not ohm out. Replaced all lights except freezer and top of ff area worked. This unit has 2 lights in freezer. Replaced other light all comes on. Modules we carry are brighter than original. Tech support gave me service matters code for new light kit. W11606409 Rev B. Ordered kit w11484836. Covers parts and labor on this unit. S-Code 584638.; ordrng 10 W11484836 (Revision lights per tech support)s, dspstn on spec-tagged invntry: 1 W10695459 MODULE , used 1 W10695459 (Module) from stock"
We serviced a
WHIRLPOOL OTR M/W
Model WMH1163XVS1
Near Bryant, AR 72022
Blake D.
Job Details: 04/20/2022
"Used touch up paint to cover the visible damage to the linear, informed customer to wait 24 hours before use, and to leave the door open so the paint smell can leave the microwave, unit operation checks okay"
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Heber Springs, AR 72543
Jeff N.
Job Details: 04/20/2022
Found convection fan blades scrapping unit. Pulled blades out some all good.
We serviced a
WHIRLPOOL OVEN
Model KEBS207SSS04
Near Heber Springs, AR 72543
Jeff N.
Job Details: 04/20/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/20/2022
Customer experiencing slow ice production. Wanted to check to make sure icemaker is ok. Will order new IM. ; ordrng 1 W11546935 (Icemaker)
We serviced a
MAYTAG KITCHEN
Model MDB9959SKZ0
Near Troutville, VA 24175
Uriah B.
Job Details: 04/20/2022
Replaced heating element per special project S17304. All checks ok. ; used 1 W11537778 (Heater) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Roanoke, VA 24017
Uriah B.
Job Details: 04/20/2022
"Found wear on the cam as if it was not shifting properly. Replaced cam and actuator and tested. All checks ok at this time. If customer calls back, please order gearcase, and cam. Will need another cam with the gearcase. ; used 1 Cam (W10721967), and 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/20/2022
Ran test cycle and unable to reproduce leak. Customer to observe.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Salem, VA 24153
Uriah B.
Job Details: 04/20/2022
Unable to find cause of slight rotational noise. Noise not present when manual rotating the drum. Looked at all components and all checks ok visually. Customer to observe further.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Salem, VA 24153
Uriah B.
Job Details: 04/20/2022
"F8e1, F3e1, Ran diagnostics and found error codes. Ran test cycle. Ran normal cycles and all worked fine. Customer to observe further"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/20/2022
Needs control board. ; ordrng 1 W10849829 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM04
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/20/2022
Hole in ice bucket. Needs new ice bucket. ; ordrng 1 WPW10558423 (Ice container)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near San Antonio, TX 78259
Jim G.
Job Details: 04/20/2022
Replaced console and control but I also found that the issue stemmed from a faulty inlet valve as well. Ordering another. ; ordrng 1 W11165546 (Water valve)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Fredericksburg, TX 78624
Drew
Job Details: 04/20/2022
Customer was not home but left instructions to get into the wash room. Upon arrival found voltage to control but nothing passed it. Need ui to resolve issues. Part is on order but not received yet ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Cibolo, TX 78108
S
Job Details: 04/20/2022
"Upon arrival customer stated unit smelt of a burning type smell. Found that the terminals were not properly installed causing the terminals to fry and burn. Ordering 1 279393 terminal kit, 279318 terminal kit brass and tin kit, and 279393 screw kit to resolve issue. Parts are on B.O.; ordrng 1 279393 (Terminal kit) and 1 279318 (Terminal brass kit) and 1 279393 (Screw kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/20/2022
Installed new drier and evaporator. Recharged unit. Good frost pattern. Good pressures. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78232
Garry
Job Details: 04/20/2022
"Customer complaint of doors being misaligned and not closing properly. Used leveling screws to remedy both issues. Job complete, unit is good to go. No further issues at this time."
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near San Antonio, TX 78250
Sebastian
Job Details: 04/20/2022
Checked unit found that thermal fuse was causing the dryer not to work replaced thermal fuse and cleaned out lint recommended that customer get a new dryer run as the one that they already have is worn; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Adkins, TX 78101
Daniel
Job Details: 04/20/2022
Upon arrival with parts customer stated he was still unpleased with the freezer door not closing automatically. I explained to customer on last visit after calling techline that the freezer door with the mullion rail system would have to have some kind of pressure applied to it so it could fully close. Customer showed me a video of the same fridge at Lowes and the door was closing automatically but it looked like the mullion rail was not opening as it should. Perhaps it was missing the pivot on the model he had shown me a Lowes. Called field supervisor DH and he agreed that with the mullion rail the door would need pressure applied. Use Sr # from last visit if needed for the mullion rail. Installed new corner cover with adhesive. Corner cover is now sitting flush properly over seam. Unit functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78254
Sebastian
Job Details: 04/20/2022
Customers concern with the unit that it wasnt heating up or washing found that the heater was working but there was no rotation in the middle wash arm ordering wash arm manifold and the motor as a contingency as we found that the motor seem to be running properly; ordrng 1 W11085683 (Sump) and 1 WPW10340745 (Tube feed) and 1 WPW10448645 (Spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Boerne, TX 78006
Douglas H.
Job Details: 04/20/2022
Customer stated unit still only giving crushed ice. Found cause to be a chunk of misformed ice cubes blocking the flap in the ice bin only allowing crushed ice. Removed ice chunk to resolve the issue. Unit functioning properly now. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 04/20/2022
Upon further investigation found primary cause of the issue is the lint screen to be missing the felt liner around the outside. Replaced lint screen and front grille to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78222
Jay
Job Details: 04/20/2022
Replaced control board unit testing ok. Went over item placement with customer.
We serviced a
JENNAIR MW-HOOD COMBO
Model JMV8208CS5
Near Boerne, TX 78006
Douglas H.
Job Details: 04/20/2022
Customer stated unit left side light not functioning. Removed bulb and cleaned it. Reinstalled bulb and light came on. Issue resolved. Part cost roughly 21 plus tax. ESTIMATE ONLY!
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78233
S
Job Details: 04/20/2022
"Upon arrival customer stated the u it would make a clicking sound awhile washing. Tested unit and found no error codes. Put unit into diagnostic mode and could not replicate issue. Replaced slider in hopes of resolving issue as I could not replicate issue. Advised customer to record the unit if it replicates, so we can get a better understanding of what to order and replace. Unit functions as designed. No further issues at this point."
We serviced a
SAMSUNG WASHER
Model WF45R6100AP
Near San Antonio, TX 78224
Jay
Job Details: 04/20/2022
Replaced balancer. Otherwise is broken now too. Ordering bolts and balancer. ; ordrng 3 DC97-02412A (Bolt)s and 1 DC67-00999A (Balancer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Converse, TX 78109
Daniel
Job Details: 04/20/2022
Customer reported refrigerator door not closing properly. After inspection found that fridge door was at lower height than what it should be. Adjusted hinge to proper height. Refrigerator door now closing as it should without any interference.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REM00
Near Boerne, TX 78006
Douglas H.
Job Details: 04/20/2022
"Customer stated loud grinding noise from unit. Customer had video of this. Found issue to be failing damper. Quoted 262.39 for p&l (tier 2), customer wishes to proceed with repair. Ordering damper control. Collected sc. scheduled for soonest availability. ; ordrng 1 WPW10594329 (Damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near La Vernia, TX 78121
Daniel
Job Details: 04/20/2022
Returned with parts to replace. Installed new gear case and cam. Found old gear case heavily corroded and leaking oil. Tested unit after installing new gear case and cam. Unit now functioning as designed without any excessive noise or error codes.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 04/20/2022
Customer stated unit not starting cycle. Issue was control lock turned on. Turned off control lock to resolve the issue. Educated customer on functionality of control lock and how to use. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ6
Near San Antonio, TX 78254
Sebastian
Job Details: 04/20/2022
210 421 3975. Found that the transformer was bad waiting on transformer to be delivered will schedule when transformer has arrived. Transformer is on back order if customer receives the part tell them to please call us if we receive the part we will reach out and schedule a follow up; ordrng 2 W10840759 (Hook)s and 1 W10840794 (Hook) and 1 W10840795 (Hook)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near San Antonio, TX 78247
S
Job Details: 04/20/2022
"Upon arrival customer stated the products in the fresh side were starting to freeze and that the control for the temperature was not functioning. Verified a faulty overlay control, control module, electronic control, and energy saver switch. Ordering parts to resolve issue. ; ordrng 1 W10613576 (Overlay control) and 1 W10464775 (Control module) and 1 W10503278 (Electronic control) and 1 12861601 (Energy saver switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78249
Jim G.
Job Details: 04/20/2022
Replaced he faulty escutcheon. Issue is resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/20/2022
Tested unit. Screech during spin. Found bad belt. Replaced belt. Noise is gone. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/20/2022
Complaint is unit leaving clothing dirty after wash cycle. Tested unit. No stored error codes. All test pass during inspection. Customer is using detergent on top of clothing instead of putting detergent before clothing. Called tech line. No recommendations for repairs. Sr 7733481119. Unit is working properly at this time. Job complete. Customer care. 866 698 2538
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near San Antonio, TX 78232
Garry
Job Details: 04/20/2022
"Customer complaint of washer shaking & banging during spin cycle. Verified customer complaint. Found unit to be tilted toward the front. Leveled unit and eliminated excessive shaking and banging. Reviewed best practices & theory of operation with or customer. Job complete, unit is good to go. No further issues at this time."
We serviced a
MAYTAG DRYER
Model MED5500FC0
Near San Antonio, TX 78230
Garry
Job Details: 04/20/2022
"Customer complaint of dryer taking too long to dry. Found fault codes F4E4(L2 Line Voltage Error), F4E3(Restricted Airflow), and F2E1(Stuck Button). Verified proper power, polarity, and wiring - all checking good. At the time of my arrival, dryer was running with an internal temp of 135F. Customer has not had house vent cleaned professionally. Advised customer to do so and to monitor performance thereafter. If this doesnt repair the kiddie, customer will call us back. Job complete, unit is good to go. Collected SC."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near San Antonio, TX 78247
S
Job Details: 04/20/2022
Verified faulty led module in the freezer. Switched out with new led module. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near San Antonio, TX 78254
Sebastian
Job Details: 04/20/2022
Found that in test mode the light relay is not working on its own indicating that the light is likely busted or theres a control issue switches appear to be working as a unit does cook and turn the turntable were just not getting light quoted worst-case best case scenario for a controller and a lightbulb t3 labor ; ordrng 1 W10886919 (Bulb) and 1 W11110951 (Control)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS
Near Boerne, TX 78006
Douglas H.
Job Details: 04/20/2022
Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID OVEN ELECTRIC [S
Model KOSE507ESS05
Near San Antonio, TX 78232
Jim G.
Job Details: 04/20/2022
Replaced all parts. Tested thoroughly. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near San Antonio, TX 78260
Jim G.
Job Details: 04/20/2022
I verified no frost pattern. The compressor was functional. Amp draw was near zero but the compressor was activated. Please schedule once part is available for installation. OOS. ; ordrng 1 W11480426 (Compressor) and 1 WPW10143759 (Hv drier) and 1 W11407409 (Evaporator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78258
Jim G.
Job Details: 04/20/2022
Repaired on previous visit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Corpus Christi, TX 78410
John L.
Job Details: 04/19/2022
"Inspected unit, found UV dye on evaporator that was recently installed which clearly shows new component head leak. Also found UV dye on refrigerator evaporator, this component has a leak as well. Will need to replace both evaporators and install a new dye dryer To resolve issues on this unit.; ordrng 1 W10248589 (evaporator) and 1 W11035765 (evaporator) and 1 W10286069 (drier-uv)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Corpus Christi, TX 78415
John L.
Job Details: 04/19/2022
"Inspected unit, found issue to be with outlet. No power on one leg, attempted resetting of breaker. No change."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Corpus Christi, TX 78411
John L.
Job Details: 04/19/2022
"Installed panel and control, issue on unit has been resolved."
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Seadrift, TX 77983
Michael
Job Details: 04/19/2022
"I called and spoke with customer, advised him of the SCF, he didnt want to spend the money and canceled."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Port Lavaca, TX 77979
Michael
Job Details: 04/19/2022
"The appliance isnt cooling properly. I looked in the FC, found the back panel was completely covered in frost , the evaporator is iced over. I advised the customer to unplug it and allow it to defrost, ordered the thermistor and rescheduled for next available day. ; ordrng 1 W10384183 (Thermistor)"
We serviced a
MAYTAG DRYER
Model MED8630HC2
Near Port O'Connor, TX 77982
Michael
Job Details: 04/19/2022
"The front panel had a dent on the bottom right and the drum was rubbing on the right side making a loud noise. This is a stackable unit. I had assistance bringing the dryer down, took the front panel of and took out the drum, I was able to knock out the side, put the appliance back together, the appliance is no longer rubbing and making the noise, put the appliance back in place with assistance. The front panel needs to be replaced, no ETA, please reschedule the customer when the part comes in;"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Port O'Connor, TX 77982
Michael
Job Details: 04/19/2022
"I called and spoke with the customer, advised him of the SCF, he said he didnt want to spend the money on it"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Victoria, TX 77904
Michael
Job Details: 04/19/2022
"After discussing the fees with Mr Rocha, he said to go ahead and make the repair. After making the repair he said he wasnt going to pay for it, said his wife needs to pay for it. She wasnt there, gave him a magnet so Claudia could call in with the payment. The appliance is working normal"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77904
Michael
Job Details: 04/19/2022
"When I install the new capacitor, the black/white wire broke in 2. Made the repair with a butt connector, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS1
Near Rockport, TX 78382
Michael
Job Details: 04/19/2022
"The screws to the inner glass had been removed, the customer had the screws, put them back in place, installed the trim on both sides, put the door back in place. Preheated the oven, the door is sealing properly no heat coming out, the appliance is working normal."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rockport, TX 78382
Michael
Job Details: 04/19/2022
"I was unable to pull out the appliance, the husband will pull it out and reschedule when hes done. ;"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Rockport, TX 78382
Michael
Job Details: 04/19/2022
"The appliance isnt t heating again. Tested the high limit thermostats and the heat element, all normal, voltage is also good at the wall outlet and the appliance, tested the fix thermostat, needs to be replaced, ordered the part and rescheduled the customer. The customer thinks he should have extended warranty, he will look into it before we come back. I advised him if its not he would be responsible for the fees; ordrng 1 WP8318268 (Fix-thermostat)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Aransas Pass, TX 78336
Michael
Job Details: 04/19/2022
"The customer said the appliance was leaking. There isnt any water hook ups at this location, did a visual check on the drain hose underneath, holes in the inner hose. Checked the pressure hose, no damage to it or the harness, found F0E3, F0E5, F7E6, F7E1, F2E1 error codes, cleared err codes. Tested the agitation cycles, its not agitating, the spin cycle and the other components are working, ordered the inner hose and actuator, rescheduled the customer.; ordrng 1 W10899966 (Hose) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Corpus Christi, TX 78412
John L.
Job Details: 04/19/2022
"Inspected unit, found unit was locked. Was able to unlock machine, tested for any issues. None found and issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Corpus Christi, TX 78412
John L.
Job Details: 04/19/2022
"Inspected unit, found icemaker is no longer turning and is one of the reasons why icemaker is not working or dispensing ice. Also found issue with ice bin, ice bin got damaged because of issues with icemaker. Will need to replace bin and icemaker to resolve issues on this unit.; rqstng P&A on 1 W10377151 (icemaker) and 1 W10562191 (ice-contnr)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS3
Near Aransas Pass, TX 78336
Michael
Job Details: 04/19/2022
"There isnt any information on the entitlement sheet, serial number shows it to be over a year old and we dont have purchase date information, it wont cover the repair. Kevin the superintendent is aware of this, hes not sure why were coming out, he will call his rep."
We serviced a
AMANA RANGE
Model ACR4303MFB5
Near Robstown, TX 78380
Adam
Job Details: 04/19/2022
Customer complaint of coils fluctuating on and off. I did explain to customer that this is considered normal operation of the stove that they do have built-in regulators that will cycle power through the unit. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Corpus Christi, TX 78414
Adam
Job Details: 04/19/2022
Customer complaint of freezer door no longer closing and hard to open. During the Call in customer did describe parts required for repair. Parts that were ordered and I went out with were unfortunately the wrong components to complete the repair and those will be sent back. But parts that are required are both right and left door slide part number W10120018 x 2. I did advise customer that labor charge would be $150 and the estimated cost of parts $166 apiece. Customer was charged a diagnostic fee of $124 plus tax. Customer was unaware that billing was done on site and was expecting an invoice. fortunately billing was able to be handled on site and customer so far wishes to continue with the repair.; ordrng 2 W10120018 (slide)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZHV00
Near Corpus Christi, TX 78410
Adam
Job Details: 04/19/2022
Customer complaint of freezer light no longer working. Inspection of unit shows type of light is a simple screw in lightbulb and is considered routine maintenance on the customers parts not covered by insurance Or warranty of any kind. I did remove the lightbulb and gave it to the customer so they could have a reference on purchasing a new one. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Port Aransas, TX 78373
John L.
Job Details: 04/19/2022
"Installed housing, issue on this unit has been resolved."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Corpus Christi, TX 78418
John L.
Job Details: 04/19/2022
"Inspected unit, found center burner having issues igniting. While inspecting unit found wrong caps were on wrong burners, removed and cleaned off caps and tested center burner again. Center burner now with lights immediately and flame is no longer burning orange or extremely high. Issue on unit has been resolved."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5021SRAA
Near Corpus Christi, TX 78410
Adam
Job Details: 04/19/2022
Customer unable to keep appointment due to power outage. Customer states she will call and reschedule later.