Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/14/2021
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SU Issue was that unit was now not draining. Called Scotsman techline who had me jump the drain pump. Unit drained well. Sotsman’s recommendation was to replace the pressure switch. Replaced pressure switch to resolve issue. Collected P&L costs.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/14/2021
RANGE WHIRLPOOL WEG750H0HZ0 "Replaced console on range tested range no issues, unit is working as designed. Job complete."
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Replaced both doors on refrigerator due to dents after replacement adjusted gasket no issues, job complete."
Near San Antonio, TX 78232
Jim G.
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFC704FPS00 Replaced defective fan assembly. Issue resolved.
Near San Antonio, TX 78256
Tommy B.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFE550S0HZ1 Swapped out control to resolve functional issues. No further issues at this time.
Near San Antonio, TX 78261
Jim G.
Job Details: 01/14/2021
OVEN ELECTRIC (D KITCHENAID KODE300ESS02 Thermal fuse is out. It appears there are significant burns to the harness as well how we no signs of prototype damage. ; ordrng 1 WPW10545291 (Thermal Fuse) and 1 W10836687 (Main Harness)
Near Castroville, TX 78009
Justin
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 "Not finding issue, water and dispenser is working as designed. Instructed customer since they have a softener the filter is not a necessity."
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Replaced refrigerator doorson refrigerator due to dents after replacement adjusted gasket no issues, job complete."
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 01/14/2021
DISHWASHER KITCHEN AID KUDS30IXWH6 "Checked dishwasher found motor causing excessive noise while running ordering motor and spray arm to resolve issue, also found 3 additional wheels broken ordering as well. ; rqstng P&A on 1 8268340 (seal,sprayarm) and 1 W10077898 (suport-arm) and 1 W10077899 (cap) and 3 W10195416 (wheel)s and 1 W10237169 (pump&motor) and 1 W10320510 (arm-spray)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/14/2021
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 Installed new latch. No further issues. Tested to complete.
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 01/14/2021
DRYER WHIRLPOOL WED5620HW1 "Replaced console and control board due to no heat and no display after replacement no issues, dryer working as designed. job complete."
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 01/14/2021
OVEN ELECTRIC (D WHIRLPOOL RDE2300N2 Checked oven found unit no heating up to target temperature unable to locate due to model number not populating parts. Job complete. Collected service call fee.
Near San Antonio, TX 78217
Jim G.
Job Details: 01/14/2021
DRYER WHIRLPOOL WGD5000DW2 Replaced thermal fuse.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL n/a Tested unit. Found restriction on evap. Will need to vacuum and recharge unit. ; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78233
Jim G.
Job Details: 01/14/2021
WASHER MAYTAG MVWC415EW2 Replaced drive hub. Issue fully resolved.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 "Issue was a no cool refrigerator. Lights are the only thing working. Called techline and spoke to Leon, who instantly stated that it was a bad HV board. Collected SC And quoted customer for P&L on return visit. Ordering new control and returning.; ordrng 1 WPW10310240 (cntrl-elec)"
Near , TX 78056
Richard G.
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KBSN608ESS00 "Customer complaint is that since owning the refrigerator the over temp alarm has been going off. Just recently, the refrigerator stopped cooling, followed by the freezer. Found freezer and evap motor iced over. Will need evap motor,harness, thermistor, and bi metal. Ordering control for over temp alarm issues. Customer also pointed out that the grill at the bottom of the unit is missing. Found multiple components missing from bottom grill. ; rqstng P&A on 1 W10482187 (harns-wire) and 1 W10798007 (contrl-box) and 1 W10859915 (grille-frt) and 1 W11169715 (grille-frt) and 1 W11212356 (motor-evap) and 1 WP2188820 (temp sensor) and 1 WP2260503B (button) and 4 WP489464 (screw)s and 1 WPW10160570 (bimetl-def), states that autho needed"
Near San Antonio, TX 78245
Justin
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced broken soap dispenser, bill has already been paid."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM14 After defrost and attempt to install fan assembly discovered weak voltage from control board to heater. ; ordrng 1 W10854027 (Control main board)
Near San Antonio, TX 78250
Tommy B.
Job Details: 01/14/2021
WASHER MAYTAG MVWB835DW5 Previous visit found faulty stator. Swapped out with new parts to resolve issue. Ran calibration and automatic test cycle. Unit passed all functions and has no further issues at this time.
Near Selma, TX 78154
Jim G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Installed part. Issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 01/14/2021
REFRIGERATOR KITCHEN AID KRFC704FPS01 "Issue was a no cool freezer. Repair guy from another company came out and vacuumed out lines and recharged the Freon, which seemed to help. Compressor is still drawing 2.9 amps. Issue believed to be a faulty compressor. Techline confirmed. Gate code is #0726. Will call customer when part comes in.; ordrng 1 W11393142 (COMPRESSOR )"
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/14/2021
WALLOVEN KITCHEN AID KEBS107SSS04 Invoice submitted via email to email provided as per Shawns instructions.
Near San Antonio, TX 78249
Colton B.
Job Details: 01/14/2021
REFRIGERATOR MAYTAG MFT2776FEZ00 Replaced broken air tower with new one. Unit tested good.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Last tech found possible restriction in SS. Found issue to be faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Recharged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Collected labor costs. Advised customer of 24 to 48 hr cool down period. Whirlpool covering parts."
Near San Antonio, TX 78245
Justin
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF540PADM3 "Customer does not want service, figured out issues."
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF331PAHS0 Installed new heater. No issues during testing. Job complete.
Near San Antonio, TX 78245
Justin
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFF507HPS01 Replaced freezer LED module. Unit is good to go. ; used 1 W11205083 (LED MODULE ) from stock
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFG540H0ES1 Replaced regulator. Did not detect any leaks. Tested to complete. Unit is good to go.
Near , TX 78015
Tommy B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Door is squeaking due to missing the door cam. Ordering parts to resolve issue.; ordrng 1 W11311687 (CAM)
Near San Antonio, TX 78216
Tommy B.
Job Details: 01/14/2021
MICROWAVE OVEN KITCHENAID KOCE507ESS09 Swapped out lamp to resolve lamp lighting issues in microwave. Unit tested good with no further issues at this time.
Near San Antonio, TX 78251
Justin
Job Details: 01/14/2021
WASHER MAYTAG MVW6230HC0 "No fault codes stored, gearcase and basket have lots of corrosion and could be causing the scraping noise. Need to replace both. ; ordrng 1 W11178224 (BASKET ) and 1 W11423758 (GEARCASE )"
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/14/2021
RANGE AMANA AGR5330BAS3 Complaint is oven not baking evenly. Found bottom pan was warped. Reinstalled bottom pan. No further issues. Job complete.
Near San Antonio, TX 78214
Jesus C.
Job Details: 01/14/2021
WASHER MAYTAG MHW8630HC0 Installed new control. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/14/2021
RANGE WHIRLPOOL WOS51EC0HS02 Customer stated the unit had racks incorrectly in the oven on arrival. Removed racks and placed them incorrect position. Unit will need touch up paint. ; ordrng 1 72032 (touchup)
Near Boerne, TX 78006
Colton B.
Job Details: 01/14/2021
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Issue was no ice production. Ran diagnostics, evaporator never frosted over. Compressor is drawing 2.6 amps. Finding issue to be a restriction or faulty compressor. Customer declined repair. Collected SC fee."
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/14/2021
WASHER MAYTAG MVWB835DW4 Will need to contact whirlpool for authorization. ; schdld next appmnt for 1/13 WED !
Near , TX 78015
Colton B.
Job Details: 01/14/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS02 Issue is that oven clock gets fast even without WiFi turned on. Called techline and spoke to Adrian (7729727098) who said the unit just needs to download the software update and that will fix it. Gave customer the connected appliances number in case they run into problems.
Near San Antonio, TX 78257
Colton B.
Job Details: 01/14/2021
REFRIGERATOR KITCHEN AID KBFN506ESS01 "Issue was 2 lights out in refrigerator. Replaced an LED, unit now lighting well. Called techline to see if there is anything I could check due to 4 LED replacements in 6 months. Techline stated that there’s nothing they can think of. Collected SC fee, LED is covered."
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/14/2021
OVEN ELECTRIC (D JENN-AIR JJW2730WS02 Customer stated the unit is functioning and providing F8E0 error. Error stored in unit. Ran cooling fan to determine function. Unit is testing good at this time.
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/14/2021
RANGE WHIRLPOOL WCG55US0HS Swapped out knobs for customer and charged for parts.
Near San Antonio, TX 78254
Ezequiel V.
Job Details: 01/14/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Replaced filter board and installed new mounting screws after replacement of board no issues, oven and mw working as designed. Job complete."
Near San Antonio, TX 78261
Jim G.
Job Details: 01/14/2021
OVEN ELECTRIC (D KITCHENAID KODE300ESS00 Replaced fuse and control. Issue resolved.
Near Converse, TX 78109
S. L.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Snappee photos of floor damage started unit found compressor making whining noise. Amp draw shows 3.3 amps found open windings on compressor needs all fans working polarity good. Needs mew new compressor. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFC150M0JB0 Unit needs new terminal block. ; ordrng 1 W10245259 (block-term)
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 01/14/2021
REFRIGERATOR KITCHEN AID KRFC604FSS02 "Customer stated after replacing filter still until still showing needed filter replaced. Educated customer on how to reset filter with Max ice and max cool button for 3 seconds, also showed on the UI where it says how to reset filter life. No further issues at this point. Sb web shows actual goods issue date as 3/9/2020, based on actual goods issue date purchase dat 5/9/2020"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Checked refrigerator found damper motor stuck open , also found small gap between liner and refrigerator on freezer causing build up, sealed up gap and replaced damper no issues. Job complete."
Near San Antonio, TX 78250
Justin
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW2 "F0E5 stored in system, unit not level either. Ran calibration and diagnostics all passed. Will inform customer to look at use and care guide for loading procedures"
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/14/2021
COOKTOP ELECTRIC JENN-AIR CVE3400W Customer stated that the issue is the knob to the right rear burner is nonfunctional. Found to be broken infinity switch. Ordering parts to resolve issue. Collected service call. ; ordrng 1 W11088181 (switch-inf)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDFE104HPS0 "Replaced rail and adjusters after replacement no issues, dishwasher working as designed. Job complete."
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFC302ESS02 Last trip found gasket ripping. Replaced gasket to resolve the issue. Unit testing good now. No further issues at this point. Unit was still under manufacturer warranty when unit diagnosed so should still be covered.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/14/2021
DISHWASHER KITCHEN AID KDTE254ESS1 Checked dishwasher found insulation not present ordering to resolve issue. ; rqstng P&A on 1 W10586590 (panel) and 1 W10750120 (shield) and 1 W10819539 (pad-ins) and 1 W10866980 (shield)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRBL109ESS01 "Checked refrigerator found no issues, refrigerator working as designed all noises heard are normal operation. Job complete."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF560SMHW00 Checked refrigerator found compressor powering on with buzzing sounds fans are not making contact with any obstructions buzzing coming from compressor ordering to resolve issue. Collected PSC.; ordrng 1 W10445423 (compressor)
Near Boerne, TX 78006
Colton B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Issue is a bad freezer LED. Ordering new LED to resolve issue. Customer states that ice production came back after changing the filter. Will call customer when parts come in. ; ordrng 1 W10695459 (module)
Near Boerne, TX 78006
Colton B.
Job Details: 01/14/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Issue is that oven temps were off. Temperatures were 50 degrees warmer than the set temperature. Ordering new control and consoles to resolve issue. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near Converse, TX 78109
S. L.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW8800YC1 Removed basket and washplate replaced washplate tub and basket ran test all operations normal.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Customer complaint is that the icemaker is leaking and freezing the ice bin in place. Found ice bin frozen inside door. Cleared out ice. Icemaker was completely full of ice. Replaced icemaker. Tested to complete. Unit is good to go.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/14/2021
REFRIGERATOR SAMSUNG RF263TEAESG "Issue was frozen refrigerator evaporator. Defrosted evaporator and swapped out control. Refrigerator did not recognize control, control is defective. Re-ordering to resolve issue. Also a shelf is warped, ordering a new one to resolve issue.; ordrng 1 DA97-07015A (SHELF) and 1 DA92-00384L (CONTROLS )"
Near Comfort, TX 78013
Colton B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS576FIDM00 Issue was a faulty icemaker. Replaced icemaker to resolve issue. Unit tested good.
Near Bulverde, TX 78163
Douglas H.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL KBFN502ESS02 "Last tech suspected restriction or leak in system. Checked unit over to find a restriction in refrigerator EVAP. Replaced dye dryer, vacuumed to remove restriction. Unit held vacuum. Charged unit, held charge and began cooling immediately upon testing. Advised customer of 24 - 48 hr cool down period. No further issues at this point. Unit is under warranty per Sb web. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/14/2021
DRYER WHIRLPOOL WED4800XQ1 Last trip found faulty push to start. Replaced push to start relay to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.
Near Castroville, TX 78009
Jesus C.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Tested unit. Water leaking from lines going from valve to door. Will replace both. ; ordrng 1 W11415785 and 1 WPW10444033 (tube-water)
Near San Antonio, TX 78250
Richard G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced spacer, impeller, and motor. Unit is now dispensing. Tested to complete. Unit is good to go."
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW75HEFW0 Water leaking from front of door. Will need to replace bellow and door glass ; ordrng 1 W11222029 and 1 WPW10208275 (door-inner)
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/14/2021
WASHER MAYTAG MHW8630HC1 Customer stated the unit leaves clothes wet ant and of cycle. Diagnostics revealed no errors. Drain pump is functional. Ran automatic test cycle and unit passed all functions. No further issues at this time. Customer to monitor unit.
Near San Antonio, TX 78249
Douglas H.
Job Details: 01/14/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Last trip found faulty controls and filter board. Replaced all parts and still not powering on. Ordering cavity thermistor and main harness to resolve the issue. Parts on b/o; ordrng 1 W10864742 (CAVITY THERMISTOR ) and 1 W11302346 (HARNESS MAIN)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/14/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Customer complaint is that the unit is leaking gas. Verified issue. Will need valve that is on order.; O-emld tckt
Near San Antonio, TX 78240
Richard G.
Job Details: 01/14/2021
WASHER MAYTAG MVW7232HW0 Customer complaint is that the unit is constantly off balance and the screen said to contact the manufacturer. Entered diagnostics and found error codes F0E7 load detected when running clean washer cycle. Customer states they did not have clothes in washer during clean washer cycle. Cleared error code and ran automatic test. All good. Recalibrated unit. Ran automatic test. Unit is testing good at this time. Unit is also level. Tested to complete. Unit is good to go.
Near Helotes, TX 78023
Richard G.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint is that the washer tub springs have come off the tub. Checked out suspension and found it to be very loose. Replaced suspension. Ran unit through calibration and automatic test . All is good. Washer was a little off balance, adjusted legs. Tested to complete. Unit is good to go."
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Replaced start device and capacitor it or and the compressor would start but then stop. I checked the resistance on the compressor and it is fine but there are cases in which ohms can lie. I talked with DH and he has agreed that we should put a new compressor on it.; ordrng 1 W10507884 (compressor)
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT720PADM2 "Our customer has had some recent plumbing work done which included a new water heater. As well, the water pressure was pulsating. The highest the temperature got up to was 94 F but averaged about 84 F. This unit fills, washes and drains. I tried to turn up the water heater but this one does not have a user knob. I advised our customer to have the plumber that installed it bring up the temperature at the dishwasher. This unit is fully functional at this time."
Near Canyon Lake, TX 78133
Jim G.
Job Details: 01/14/2021
ICEMAKER (STANDA KITCHENAID KUIX305ESS No ice sheet forming. Compressor/condenser fan is functioning. Low charge sealed system issue. ; schdld next appmnt for 1/19 TUE !
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/14/2021
WASHER MAYTAG MHW8630HC1 Customer stated the unit leaves clothes wet ant and of cycle. Diagnostics revealed no errors. Drain pump is functional. Ran automatic test cycle and unit passed all functions. No further issues at this time. Customer to monitor unit.
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked refrigerator found freezer light not turning on ordering light to resolve issue.; ordrng 1 W10843353 (module)
Near Bulverde, TX 78163
Jim G.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 Reset control and ran diagnosis service test. Issue resolved.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint is that the unities leaking from the dispenser. Verified issue. Leaking is coming from the icemaker. Ordering icemaker and inlet valve.; ordrng 1 W10873791 (icemaker) and 1 WPW10179146 (valve-inlt)
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/14/2021
ICEMAKER (STANDA SCOTSMAN CU50PA-1B Checked ice maker found clean ice maker turned on ordering cleaners to resolve issue. Collected service call fee.; ordrng 1 W11179302 (aff ice ma)
Near Kerrville, TX 78028
Colton B.
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDPE234GPS "Issue was a bad sump assembly. Replaced sump assembly, unit tested good. Verified no leaks."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFG515S0ES0 "Customer complaint is that the bake is not igniting again, verified issue. Checked out bake igniter. It wasn’t sparking. Scraped end of igniter and tried again, unit started right up. Will reorder igniter.; ordrng 1 Wp9758079 (igntr-oven)"
Near Helotes, TX 78023
Tommy B.
Job Details: 01/14/2021
REFRIGERATOR AMANA ART308FFDM07 No compressor function in arrival. Called tech line spoke to Kathy. SR7729377431 evidence suggests that unit is answering defrost mode. Made recommendations to customer to more accurately gather temperature if issue persists. No further issues at this time
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/14/2021
WASHER MAYTAG MVWB835W5 Unit needs new gearcase. Could not get the existing damaged gearcase free from the tub assembly. Ordering inner and outer tub to resolve issue. ; ordrng 1 W10586079 (basket asm) and 1 W11219115 (OUTER TUB)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/14/2021
WASHER MAYTAG MHW5630HW Verified issue was an installer task.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW5620HW2 Replaced drain pump. Tested unit. Functioning as designed now. I did not recognize any abnormal smell when testing.
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/14/2021
DRYER WHIRLPOOL WED5620HW0 Called customer customer stated they will contact whirlpool for warranty. Job complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/14/2021
WASHER MAYTAG MVWB835W5 Unit needs new gearcase. Could not get the existing damaged gearcase free from the tub assembly. Ordering inner and outer tub to resolve issue. ; ordrng 1 W10586079 (basket asm) and 1 W11219115 (OUTER TUB)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Customer complaint is that the unit has had standing water in it since they purchased the home. Found plug still in garbage disposal. Removed plug. Unit is operating as designed. Tested to complete. Unit is good to go.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL ED5RHEXNL00 Replaced icemaker.
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/14/2021
COOKTOP GAS KITCHENAID KGCU483VSS00 Customer stated unit igniters would stay on and clicking. Couldn’t replicate the issue. No further issues at this point.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Issue was a frozen evaporator. Defrosted refrigerator and replaced defrost sensor. Collected P&L.
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFC150M0JW0 Replaced control board on range due to error codes for internal failure. After replacement no issues range working as designed. Job complete.
Near Kendalia, TX 78027
Jim G.
Job Details: 01/14/2021
RANGE JENN-AIR JGRP436WP01 Bake ignitor is not lighting at all. ; ordrng 1 W11448312 (Bake ignitor)
Near Schertz, TX 78108
S. L.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Changed friction sleeves leveled unit tested all operations normal.
Near San Antonio, TX 78217
Shawn W.
Job Details: 01/14/2021
MICROWAVE OVEN WHIRLPOOL WMH32519HB2 "Replaced transformer, capacitor, diode and magnetron. This unit is a in cabinet model and needed all panels to be removed to repair. Tested unit. It is now fully functional. Our customer said yes to the survey."
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/14/2021
MICROWAVE OVEN IKEA IMH172FS1 "I replaced the interlock. Set clock, tested unit. It heated as designed. No errors in diagnostics. Unit is fully operational now."
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/14/2021
REFRIGERATOR MAYTAG MFI2570FEZ07 Tightened door handle. Issues resolved.
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/14/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Last visit found faulty user interface. This visit swapped out with new parts to resolve issue. Unit tested good with no further issues at this time.
Near Schertz, TX 78154
Shawn W.
Job Details: 01/14/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 The part I received is not the correct part needed. What is needed is called a Microwave Oven Cavity Sensor. I have sent it back to Parts Department for further parts research between Whirlpool and Marcone. Our parts department contacted our customer. ; saved tckt
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/14/2021
OVEN ELECTRIC (D KITCHENAID KEBS207SSS04 "Customer stated upper oven not heating properly, about 25 degrees too cold. Ran unit and tested, unit temps spot on. Checked in diagnostics what unit sensor reading and reading accurately. No errors present. Checked calibration for unit, unit was calibrated to minus 20 degrees. Bumped up 10 degrees to assist with issue. Not finding any issues with unit. Collected Sc"
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/14/2021
DISHWASHER JENN-AIR JDB4000AWW I called our customer to inform them that the handle that was sent was black and not white. Informed them that our office would contact them once the correct colored part is secured. They were very understanding.; saved tckt