We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Corpus Christi, TX 78414
Adam
Job Details: 03/24/2021
Arrived at location new address same stove but upon further investigation shows that unit in question has different serial number and does not match. Unsure as to where the unit is located now but if it is in fact the same unit I investigated the first time around will need to order spark module later to resolve issue. Picture of original Model serial number and first dated picture second picture new address new stove different model serial number. Have not set return date pending part arrival and correct location of stove.; ordrng 1 6610341 (spark module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Corpus Christi, TX 78414
Adam
Job Details: 03/24/2021
Inspection of unit shows that gasket on bottom freezer on both left and right corner seem to be dead/Breaking down and not forming good seal. Also customer had concerns about moisture beating on top of the freezer door seal. I did inform customer that some water is normal for it to collect theyre due to the mullion. Ordering door seal to resolve issue. Have not set return date pending part arrival; ordrng 1 W10248749 (gasket-fip)
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Corpus Christi, TX 78414
Adam
Job Details: 03/24/2021
Sr#7730337623. Customer complaint of dryer sheets getting stuck in front bottom right of dryer. Call tech line to troubleshoot issue in case there was any internal notes about this complaint. Tech line states there are internal service pointers in reference to this issue one would be in a certain way to torque down screws on lint chute housing or an out right replacement of both front bulkhead and drum. After performing torque down sequence issues unresolved will need to order front bulkhead and drum to resolve issue. SR number above. Have not scheduled return date pending part arrival; ordrng 1 697557 (bulkhead) and 1 W10545923 (drum)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Victoria, TX 77905
Michael
Job Details: 03/24/2021
Customer said the microwave is not venting air as it should. Perform paper towel test. Working as designed. Customer moved in on purchase date.
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Victoria, TX 77901
Michael
Job Details: 03/24/2021
"Customer said the appliance has no power. Check for power at wall. Plug has power. Check power at board. Power comes to board, but goes no farther. Board bad. Please reschedule when the part comes in ; ordrng 1 W11124822 (Cntrl)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77901
Michael
Job Details: 03/24/2021
"Customer said unit would not operate. Upon arrival, the appliance was not tied in, put hoses in place and plugged unit in, and drain pump came on. Canceled at start button. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Victoria, TX 77901
Michael
Job Details: 03/24/2021
"F8E3, F8E1, F0E5, F0E2, F5E2 codes show on washer. Clear codes and check water input valves. Valves were clogged with trash. Cleaned valves with vacuum, tested, and ran washer diagnostics. All tests good. Ran short cycle. Appliance checks out good."
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Victoria, TX 77901
Michael
Job Details: 03/24/2021
"The customer said they washed and had no issues. Calibrated and performed a diagnostics test, completed with no issues or error codes but not completely draining the water in diagnostics. Spoke to Bruce at tech support (file SR7730341181) about draining during diagnostics. Bruce said that if no error codes show, appliance is working normal. Appliance is working and draining normally."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Victoria, TX 77901
Michael
Job Details: 03/24/2021
"F7E4, F7E6,F7E1,F3E0 errors shown. Check under machine for problem. Belt was off. Pull cage off, check clutch. Pulley was broken into transmission shaft. Piece of transmission shaft cracked. While removing plastic from around shaft, transmission piece broke off. Replaced cam kit and tested for operation. Operates normal. Will order transmission to replace broken shaft piece. Gearcase is same as transmission. W11423758; used 1 W10721967 ( Cam kit) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Victoria, TX 77904
Michael
Job Details: 03/24/2021
Customer complains that dishwasher was making popping noises while operating. Check power connections for loose connection. None found. Ran diagnostics for fault codes. None found. No unusual noises heard. Calibrate dishwasher and check. No fault found.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Victoria, TX 77904
Michael
Job Details: 03/24/2021
"Making a grinding noise per customer. F0E3, over load error code. Cleared error code, tested the spin cycle and agitation on manual, no grinding noise. Calibrated and ran a rapid wash cycle with a few towels, no grinding noise, the appliance is working normal."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/24/2021
"During diagnosis of ice maker on previous ticket, found that the screws for freezer door not screwing in. Found cause to be lower basket and screws stripped. Ordering all parts needed to resolve this issue. Basket psp item; ordrng 1 W10770921 (grille) and 4 W10761334 (Screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/24/2021
"I disassembled the dispensing area trim and components as well as the ice maker trim and auger. Replace the UI, the dispenser pad a and Uber motor. Tested unit. Fully functional now."
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4736HB00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/24/2021
Part came in damaged. Cover for induction coils was torn leaving exposed coils. Didnt feel like it was safe to install. Reordering part and rescheduling. Left v/m informing customer of situation.; ordrng 1 W11195476 (Surface element)
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/24/2021
Went to replace spin basket. Could not get basket out. Putting DW40 on drive shaft and letting it set. Rescheduling for Friday. Customer needs first appointment.; schdld next appmnt for 3/26 FRI AM
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/24/2021
"Went to replace console but the wrong one was sent out. Checked model number, that checked good. The part number is correct put the console does not match. Reordering to resolve issue. ; ordrng 1 W11296171 (Console)"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/24/2021
F2E1 UI stuck button. On service test sub step 0 the lid lock would not lock. Ran through service diagnostics to see if the lid would lock. It did not. Therefore the agitate and spin tests shut down. I conducted lid lock test 8 and the resistance checks passed. The lid lock from J6-2 wrt J6-3 was at 30 ohms resistance. With +/- 5 ohms tolerance the lid lock is functioning. This means that we will need a new control board according to the service manual. Our customer will need time to decide if he wants to move forward with the repair. Our customer paid or Service Fee and reduced Tier 1 Labor.; rqstng P&A on 1 W11195970 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 03/24/2021
Replaced control board due to stopping mid cycle and replaced gearcase due to screeching. After replacement of both parts tested washer found no errors codes during testing or operation. No unusual noises were hear. Washer is working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS02
Near San Antonio, TX 78249
Tommy B.
Job Details: 03/24/2021
Resolved issue by removing racks from the unit. Removal caused slight chipping to the finish which was fixed by applying touchup paint. Unit has no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/24/2021
Issue was a faulty hot valve. Replaced valve to resolve issue. Unit tested good. Part is under the authorization limit.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/24/2021
Went into diagnostics and received no errors. I found damage to the front and left panel at the bottom as well as the back panel. Pictures included. I ran service test mode and all loads functioned as designed. The shocks are fine but this unit has less room for spin alterations and is bumping the panels causing it to move. The cabinet and back panel will need to be replaced. Parts ordered.; ordrng 1 W10676680 (Cabinet) and 1 WPW10612925 (Badge) and 1 W11417171 (Back panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/24/2021
"Our parts department has already ordered a new pad WPW10353848, and we will need it. The unit is intermittently working as designed. But there are other times that it continues to dispense about 30 ounces. The measured fill seems to be working and can be used from the display bypassing the pad. I recommended this to our customer in the mean time. In service diagnostics I found that the pad on water dispense test is making the lights flicker. This pad will indeed need to be replaced.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBB00
Near San Antonio, TX 78239
Chris S.
Job Details: 03/24/2021
Replaced fan motor everything working properly. Went to replace UI board but was not the right part reordering UI board. Still need to collect 554.66 when come back to replace UI board.part out of stock.; ordrng 1 W10789393 (cntrl-elec)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78261
Jim G.
Job Details: 03/24/2021
Upon reevaluation determined thermistor was simply in a different position. I was also able to determine that the issue was a loose ; ordrng 1 W11268536 (Ice door)
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESG
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/24/2021
Customer went 3 weeks without ice. Icemaker is now working as intended. Checked out icemaker and compartment. Found no signs of freezing or frosting. Customer will call back if ice production stops again.
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/24/2021
Issue was a leaking washer. Found evidence of a leak under dispenser. Ordering new dispenser assembly per service pointer. Will call customer when part comes in. ; ordrng 1 W11465533 (Dispenser)
We serviced a
JENNAIR WALLOVEN
Model W131W
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/24/2021
Issue is that unit turns itself on. Finding issue to be a faulty control. Control has been discontinued as unit is close to 30 years old. We cannot fix the unit.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/24/2021
Issue is that the control sets off a tone at least once a day. Also the control always reverts back to factory settings. Finding issue to be a faulty control. Ordering a new one to resolve issue. Reset unit from breaker to try to find a short term solution. Will call customer when part comes in.; ordrng 1 W10718113 (Control box)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78207
Sebastian
Job Details: 03/24/2021
Play some water valve and tested unit after further testing found that I was making a terrible grinding noise on the start of the spin cannot determine if this is the cam or just the gear case at the moment ordering wash plate as well as it is completely seized on there I cannot check under it also ordering two clips for the consul is one was missing and the other one is worn cam is only available at vendor parts team to reach out with all parts are available; ordrng 2 WP8312709 (Clip)s and 1 W10752283 (Washplate) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW02
Near Live Oak, TX 78233
Chris S.
Job Details: 03/24/2021
Replaced icemaker and harness tested unit everything working properly.
We serviced a
AMANA DRYER
Model NGD4655EW
Near San Antonio, TX 78237
Sebastian
Job Details: 03/24/2021
Found that the belt was not broken but the pulley is falling off the belt is however torn up pretty bad chopped off loose pieces and installed belts so that unit is usable for the time being customer is going to need the pulley and the belt go forward with pulley and belt order motor is not needed. Parts team to schedule when parts arrive; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78227
Sebastian
Job Details: 03/24/2021
Found that the dryer drum is missing half of the plastic ring which is causing the felt to be ripped out. Must ordering new felt liner and also found out legs are broken ordering parts; ordrng 1 W11035878 (Seal) and 1 279441 (Ring) and 1 W11025920 (Feet)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78245
Sebastian
Job Details: 03/24/2021
Sr 7730342601 Customer has had shipping damage to the outside of the body of the unit it is rubbing against the drum causing excessive noise use hammer and extension to straighten out unit also found at the back plate which holds the wheels was dented significantly also straightened out that part as best as I could call tech line to see if this is considered cosmetic or would be covered. Client expressed to me that this is only caused by shipping damage and that would not be covered after the first 30 days explain to customer that theyre gonna have to call Whirlpool they want us to go ahead and change out the parts without charge for now the unit is running as it should except for scratches from the damage from shipping. Customer to try to call Whirlpool get authorization to do for repair before calling us back out
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78245
Sebastian
Job Details: 03/24/2021
7730247679 Customers concern is that they are pulling up stagnant water at the bottom of the unit even when the unit is turned Off our technician has already changed out the water valve and the Drain tube tech-support would like me to cut off the water supply and ask the customer to use the sink as much as possible before returning with the water valve and drain tube to isolate the problem. At the moment water is cut off so if unit pulls up water it is definitely the drain returning with both parts to ensure that proper repairs made; ordrng 1 WPW10545278 (Drain tube) and 1 WPW10327249 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 03/24/2021
"Office closed, will need to reschedule.; O-emld tckt"
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS29BBMS00
Near San Antonio, TX 78217
Chris S.
Job Details: 03/24/2021
Customer stated that freezer was not cooling that great found frost in the back of freezer and evap fan motor was super loud. Ran test 3 and freezer evap was not working. Collected SC and gave quote for P&L 356.09; ordrng 1 WPW10514110 (motor evaporator)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near San Antonio, TX 78216
Chris S.
Job Details: 03/24/2021
Replaced control board and console. Tested unit everything working properly. Collected labor part covered still in sb web
We serviced a
WHIRLPOOL FREEZER
Model WRX988S1BM00
Near San Antonio, TX 78232
Chris S.
Job Details: 03/24/2021
Called upon arrival and customer stated that someone already came and looked at it.
We serviced a
KENMORE REFRIGERATOR
Model 253.7042342
Near San Antonio, TX 78230
Chris S.
Job Details: 03/24/2021
Replaced light and assembly rail. Everything working as designed. Collected P&L 464.22.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78260
Jim G.
Job Details: 03/24/2021
I was able to repair the icemaker without replacing it. Issue resolved Used wire tie to secure.; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 03/24/2021
"Checked washer found washplate stripped screw seized up in gearcase unable to remove screw, ordering basket, washplate, and gearcase to resolve issue of no spin.; rqstng P&A on 1 W10609476 (washplate) and 1 W10625252 (screw) and 1 W10586077 (basket) and 1 W10006481 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 03/24/2021
Replaced valve on washer due to valve not actuating after replacement tested washer no issues washer is working as designed. No error codes found during testing or operation. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESG
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/24/2021
"Checked refrigerator found leak coming from cracked ice bin dripping down left wall, applied silicone sealant inside and out ordering ice tray assembly to resolve issue. ; rqstng P&A on 1 DA97-14474C (Ice tray assembly)"
We serviced a
WHIRLPOOL RANGE
Model WFG231LVS1
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/24/2021
"Checked range found griddle warped and back right burner lagging to ignite, griddle is on order ordering valve to resolve back right burner. ; rqstng P&A on 1 W10141709 (valve-brnr)"
We serviced a
JENN-AIR OVEN ELECTRIC (S
Model JJW9630BAB
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/24/2021
"Customer stated unit showed f2 error after preheating unit, also stated when lower unit was on upper broiler was turned on as well (couldnt recall if programmed upper unit or not). Ran both units for an extended amount of time at 350 and couldnt replicate the issue. Issue was likely the relay board as unit was unplugged when arrived and for the last couple of days. Couldnt replicate issue during testing. Control board is discontinued 71003402 Issue presented itself after the cycle was canceled and found broiler came back on and f2 present on console. Confirmed issue to be upper relay board. Collected sc."
We serviced a
AMANA DRYER
Model NED5800HW0
Near Boerne, TX 78015
Douglas H.
Job Details: 03/24/2021
Customer said unit not heating checked error code checked element and it is has a broken wire check thermal cut off part has been ordered no eta per DS ; O-emld tckt
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX305ESS1
Near Boerne, TX 78015
Douglas H.
Job Details: 03/24/2021
"Customer stated opened unit, found noice and water just running. Ran diagnostics testing to find issue is a no cool situation. Compressor inefficient due to leak in Evap. Per sb web SS parts covered but labor is not. Quoted 579 plus for labor. Customer wants to proceed with repair. Ordering compressor and Evap to resolve the issue. Collected sc. ; ordrng 1 WPW10605286 (compressor) and 1 WPW10218037 (evaporator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78015
Douglas H.
Job Details: 03/24/2021
Customer stated unit wasnt drying ran a diagnostics on unit no errors found educated customer on cycles educated on rinse aria and hot water at unit when starting
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/24/2021
Customer stated the issue was a loud grinding and screeching noise in the beginning of starting the washer. Diagnostics revealed error codes F0E3 F8E1. Manual spin and agitation tests past with no issue. Unit has no issues and is testing good at this time. Collected service call.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78250
Tommy B.
Job Details: 03/24/2021
Customer stated the issue is that the unit is not getting enough water out during spin cycle on bulky items setting. Found off-balance error code in diagnostics. No issues with the unit at this time. Provided customer with customer service options through whirlpool to seek additional resolution.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near San Antonio, TX 78240
Tommy B.
Job Details: 03/24/2021
Swapped out lint trap and latch to resolve issue and unit is functioning normally at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78263
Ezequiel V.
Job Details: 03/24/2021
"Checked refrigerator found ice maker motor lost position, ordering ice maker to resolve issue. ; ordrng 1 W11397137 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS560SEHZ00
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/24/2021
Replaced bi metal defrost due to load failure. After replacement tested refrigerator checks good no issues and is working as designed. Damper is operating normal. Job complete. Collected all fees.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEH00
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 03/24/2021
"Replaced valve due to crack after replacement tested refrigerator good valve good water, found leak at wall as well spoke to customer about repair for leak customer understands. Job complete. Collected remaining balance."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 03/24/2021
"Replaced valve due to valve not actuating after replacement tested washer no issues, washer is working as designed.job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 03/24/2021
Replaced timer on dryer no change called Techline spoke to Andrew found motor plug backed off reseated per techline. Dryer checks good no issues stopping when hit off and heating up no issues. Job complete.
We serviced a
IKEA REFRIGERATOR
Model IX7DDEXGZ003
Near San Antonio, TX 78256
Justin
Job Details: 03/24/2021
"Found ice maker bin with ice but was over pouring into ice maker, causing the bin to freeze up big chunks of ice. Replaced icemaker, and tested to complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78256
Tommy B.
Job Details: 03/24/2021
Customer stated the issue is intermittent function of the appliance. Found issue to be caused by faulty control and console. Ordering parts to resolve issue.; ordrng 1 W11319991 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx735sdbm00
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/24/2021
I removed the old gasket and replaced it with a new gasket. I heat treated all gaskets and properly leveled. Refrigerator. Our customer paid the remaining balance for this call. The extra goes toward second appliance job for the cook top.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/24/2021
"Our customer is still having issues with the unit just sensing and not starting. After my last visit when I replaced the control and the main wiring harness the unit was working fine and our customer was able to do 3 loads before we again have the same problem I called Whirlpool Senior Techs ahead of time and spoke with Steve and Leon. Leon gave me more direction then Steve. I checked the diagnostics and received no error codes. While running diagnostics cycle the unit did nothing but displayed that it was Running and it was not. Leon directed me to check the moisture sensors and the thermistors and sensors. SR# 7730124188. I conducted test 7 for door switch and it passed. I conducted test 3 for motor circuit and found that we are receiving .98 ohms at J8-4 wrt to J9-1 with is within the acceptable % tolerance at 1-6 ohms. This calls for a new control board again. I. Inducted test 4b for the thermal fuse and it is open line. Therefore p, it was tripped by something in the circuit. This will need to be replaced. According to service procedures when the thermal fuse needs to be changed out, the thermal cutoff and high limit thermostat need to be changed out. Im ordering a motor and console as a contingency. Im still unable to reach Tech Line in front of the machine with my Verizon service IPhone. This is why I contacted them ahead of my visit. I suggest sending a Senior Te h from ACT on my next visit. Preferably one with a different cell phone service.; ordrng 1 WP8557403 (High Limit Thermostat) and 1 280148 (Thermal cutoff kit) and 1 W10909685 (Thermal Fuse) and 1 W11526004 (Control) and 1 W11413567 (Console fascia complete) and 1 279787 (Motor)"
We serviced a
JENNAIR ICEMAKER (STANDA
Model JIM158XBRS1
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/24/2021
"I counseled with DH on this repair. Our customer was actually having very limited ice production since our last repair. The reservoir water pan is leaking and we perhaps have a bad new drain pump. WP2313705. This part is covered. I will bring one as a contingency since it is stock. However, we will need to change out the reservoir water pan, it has a small crack. This dripping is melting the newly produced ice. We are waving the labor charge and the drain pump will be covered if needed. If not I will send it back to the vendor. Our customer will have to pay for the new reservoir water pan.; ordrng 1 WP2324334 (Pan water) and 1 WP2313705 (Drain Pump)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78266
Shawn W.
Job Details: 03/24/2021
"Ran diagnostics and received error code F8E1 Long Fill and F3 E2 In let Water Temperature Fault and F7 E0 Loss of power and F0E3 overload and F2 E1 UI stuck button. In load cycle test the cold water was not dispensing, hot water was a trickle and the oxy, bleach and fabric softener the water escaped out the top of the dispenser onto the top lid from the water pressure release. This unit needs a new water valve. I replaced the old valve with a new valve. Ran calibration. Tested unit. The water temperatures at the home were flipped. I corrected this for proper wash performance and informed our customer. He was already aware. This unit is now fully functional. Our customer is paid in full."
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404ESS1
Near San Antonio, TX 78266
Shawn W.
Job Details: 03/24/2021
"I called Whirlpool Tech Line and spoke with Leon to see if there are any suggestions for a different approach because my view of the manifold and spray arm is that they looked fine and this was not definitive. He gave me a few suggestions but still very sketchy. SR# fi7730335973. I ran the unit with both the spray arm off as well as on. I was able to replicate the leak this time and noticed that the bottom left insulation was protruding out the left side bottom area. I pushed back the insulation into the cabinetry where it should be. Smoothed out the seal on the gasket and tested the unit. This fixed the slow leak. Our customer had already paid our service fee plus some labor on first visit by SG and had us return within the 90 days initially, then this time we were waiting on parts. I charged reduced labor for the repair."
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60GA-1SS
Near Boerne, TX 78015
Tommy B.
Job Details: 03/24/2021
Customer stated the issue is scale buildup behind the inside cover. Concerned with potability of ice. Recommended to customer that cleaning would be sufficient and ice would not be harmful if not contaminated directly. Collected priority service call.
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536BS00
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 03/24/2021
Swapped out burner caps to resolve igniting issues. Collected parts and labor. No further issues at this time.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Boerne, TX 78006
Tommy B.
Job Details: 03/24/2021
Reschedule with ticket for fridge. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA88FIHZ00
Near San Antonio, TX 78254
Justin
Job Details: 03/24/2021
"Will need to replace thermistors for freezer and fridge. Temp adjustments not working, will replaced console ui as well. Diffuser is not turning off correctly. ; ordrng 1 W10316760 (Thermistor) and 1 W10316760 (Thermistor) and 1 W11236851 (Diffuser) and 1 W11130216 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near San Antonio, TX 78253
Justin
Job Details: 03/24/2021
"Found spigot not set correctly, made adjustments and unit is pouring correctly."
We serviced a
MAYTAG DRYER
Model MEDP576KW0
Near San Antonio, TX 78260
Jim G.
Job Details: 03/24/2021
Upon arrival I did notice it was not drying very well however it appears due to a completely lint trap. I explained this diminishes air flow and will significantly decrease drying.
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/24/2021
Replaced faulty pressure switch. Issue resolved. Unit tested properly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/24/2021
The wrong part was sent however I was able repair the original as it was only a loose wire. Used wire tie. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/24/2021
Jordan 3/24/21 12:30pm CST. Verified drain line was in too far to drain properly resulting in long drain and no spin situations. Corrected drain line issue. Issue rsolved .
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/24/2021
Over verified damage to both the main harness and terminal block and are in need of replacement. ; ordrng 1 WPW10245259 (Terminal Block) and 1 W11432194 (Main Harness)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE500ESS02
Near San Antonio, TX 78248
Jim G.
Job Details: 03/24/2021
Duplicate ticket. Work was done on Monday.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near San Antonio, TX 78232
Jim G.
Job Details: 03/24/2021
Verified the belt was slipping on the drive and drive shaft. Replaced faulty slipping belt. Issue resolved. ; used 1 WPW10006384 (Belt) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78216
Chris S.
Job Details: 03/24/2021
Customer stated that dishwasher wasnt draining. Found issue to be faulty drain pump. Gate code 4685 waiting for parts to come in.; O-emld tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFS20EVMS13
Near San Antonio, TX 78209
Chris S.
Job Details: 03/24/2021
Customer stated that icemaker was not working right found issue to faulty icemaker. And gears are faulty. Collected SC on other ticket. Gave quote for P&L 181.20; ordrng 1 W10884390 (icemaker)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE507ESS05
Near San Antonio, TX 78209
Chris S.
Job Details: 03/24/2021
Customer stated that turn table was not turning but everything else working. Found issue to be turn table motor. Collected SC for both appliances and gave quote for P&L 406.37. Customer wants to wait on repair.Other job ticket 85784; ordrng 1 W10911403 (motor-turn) and 1 461967753742 (covr-motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near San Antonio, TX 78209
Chris S.
Job Details: 03/24/2021
Customer stated that dishwasher wasnt working at all. Tested unit and nothing was turning on and working. Checked voltage from wall outlet and got correct voltage. Ordering control board and UI panel just in case. Collected SC and quoted P&L 499.62 (150 labor ); ordrng 1 W10815487 (panel-cntl) and 1 W11413274 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near Terrell Hills, TX 78209
Chris S.
Job Details: 03/24/2021
Customer stated that water was not coming thru when running cycle. Tested valves by them selfs and water valves was working good. Found issue to be faulty UI panel and control board. Ordering control board and UI panel. Also control board is out of stock. And ordering pressure switch just in case.; ordrng 1 W11408902 (UI panel) and 1 W11352117 (Control board) and 1 W11316246 (switch-wl)
We serviced a
JENN-AIR RANGE
Model JES1450FS1
Near San Antonio, TX 78209
Jim G.
Job Details: 03/24/2021
Part was not ordered. Reordering part. ; ordrng 1 W11297273 (ACU Control)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558KEB
Near San Antonio, TX 78238
Sebastian
Job Details: 03/24/2021
Customer has frozen evaporator at the freezer section fan appears to be working baffle appears to be stuck open at the refrigerator section cannot confirm if that one is working appropriately or not and the mullion appears to be warmer than it should control parts are not available on this unit anymore the only parts available are the thermostat and the defrost thermostat to address the freezer issue ordering parts and gave customer a quote explain to customer that the unit is down to a point where a lot of the parts are discontinued and to maybe look into getting a new unit will contact customer before arrival to see if they wanna proceed with the rest of call; ordrng 1 WP67003426 (Defrost thermostat) and 1 12002355 (Thermistor)
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near San Antonio, TX 78238
Sebastian
Job Details: 03/24/2021
Customers concern is that the unit is tearing up many clothes customer has video evidence and I saw this on my cell instructed customer on certain ways to load clothing to prevent this ordering wash plate in the basket as the gap between the wash place in the basket seems to be a little oval rescheduling gear case as customer has a video of the unit screeching although I was unable to reproduce the screech myself the video was very prominent and obvious that it was gear case screech. Parts seem to reach out when all parts are available; ordrng 1 W10902814 (Washplate) and 1 W10811960 (Basket)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78238
Sebastian
Job Details: 03/24/2021
Customers concern is that the unit is making a screeching sound along with other issues such as unit washing with no water was not able to confirm any error codes that the customer claims they saw tested unit through diagnostics and an actual load ran could not replicate any noises or issues. Sr 7730290653
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78240
Sebastian
Job Details: 03/24/2021
Sr 7730336226 Customers concern is that the unit is filling up all the way to the top. Customer had one rag in the unit at the time ran unit on casual with the lid open found that unit filled about halfway then stopped for its wash call tech line on issue to verify that this is the right amount of water for what were looking at there are no error codes listed tech-support explain to me that the water will always fill above the fins on the agitator so it does not splash water around no matter if you have nothing in there or just one piece of clothing I also explain to customer that it is not ideal to open the lid multiple times While unit is trying to run.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78245
Richard G.
Job Details: 03/24/2021
"Customer states that he moved the dryer to access the duct and as soon as he touched the duct he was shocked. Found outlet is wired incorrectly, providing 240v from one leg to neutral, and 0v on other leg. Also, the power cord was damaged and taped up with duct tape. Recommend customer replace power cord and have an electrician require outlet. Dryer is fine otherwise."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Antonio, TX 78253
Richard G.
Job Details: 03/24/2021
"Customer complaint is that the unit is not dispensing ice or water. Verified issue. When pressing the ice paddle, the ice door opens but the auger motor does not turn. When pressing the water paddle it says it is filling but nothing is dispensing. There is ice in the unit and nothing is frozen. Will order auger motor and control.; ordrng 1 WPW10317991 (Auger motor) and 1 W11265135 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78253
Richard G.
Job Details: 03/24/2021
"Customer complaint is that the unit is not dispensing ice due to it being frozen. Verified issue, will need new inlet valve. Customer also states the right door has started creaking a lot. Verified issue with hinge. Ordering new hinge and closer.; ordrng 1 Water valve and 1 W11399415 (Hinge assembly) and 1 W11398787 (Closer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM2
Near San Antonio, TX 78253
Richard G.
Job Details: 03/24/2021
Spoke with customer. The unit has power but nothing is happening when the buttons are pressed. Unit would need a new control board. Customer is going to look into replacement options. Did not look at unit or collect service call fee.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78250
Richard G.
Job Details: 03/24/2021
"Customer complaint is that the unit is still rattling. Took unit completely apart and tightened every screw in unit, unit is no longer rattling. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near San Antonio, TX 78250
Richard G.
Job Details: 03/24/2021
"Replaced infinite switch. Tested to complete, unit is good to go."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/24/2021
Unit not making icebound voltage at harness but not at ice makerordering new ice maker ; ordrng 1 W11397192 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/24/2021
Customer hit the extra power button and unit working as designed ran test all working as designed
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/24/2021
Tested unit. Will need to replace gasket. ; ordrng 1 W10535778
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW01
Near Sabinal, TX 78881
Jesus C.
Job Details: 03/24/2021
Unit has restriction. Replace dye drier. Vacuum and recharge unit. Powered on unit. Good frost pattern on evap. Unit starting to cool. No further issues. Waiting on glass for shelf. Once part arrives will need to reschedule ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78244
Jesus C.
Job Details: 03/24/2021
Installed new dye drier . Recharged unit. Holding pressure. Will need to reschedule to check for leaks. ; schdld next appmnt for 4/2 FRI !
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/24/2021
Tested unit. Water valves not working. Replaced valves. Unit is working properly. Collected payment for repairs. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Salem, VA 24153
Uriah B.
Job Details: 03/24/2021
"F5 E1 error code was present and cleared. Ran test cycle, all checked okay. Customer described that the unit would power up but could not make any selections. Could not reproduce problem while in home. Customer to observe."
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/24/2021
"Checked operation in both the timed dry and sensor dry, no heat. Checked sensors and fuses, needs new thermostat/fuse.; ordrng 1 DC96-00887C (Thermostat/fuse)"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/24/2021
Checked diagnostics for error codes. F6 E1 was present. Needs new control and sensor.; ordrng 1 W11308431 (Control board) and 1 W10833885 (Sensor)