We serviced a
WHIRLPOOL LAUNDRY
Model MVWB766FW1
Near Salem, VA 24153
Chris S.
Job Details: 04/21/2022
I installed the gear case and checked operations. all operations check okay. I calibrated the unit.
We serviced a
KITCHENAID WALLOVEN
Model KEMS308SSS05
Near Bulverde, TX 78163
Jim G.
Job Details: 04/21/2022
Replaced the damaged broiler element. as it turns out my previous attempt to to repair the microwave was successful. So the ACU is not needed. Tested unit. Issue is resolved.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/21/2022
Replaced spreader and caps. Customer to observe.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 04/21/2022
Replaced ice door at no additional charge as a courtesy however I did collect a service charge.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Salem, VA 24153
Uriah B.
Job Details: 04/21/2022
Found the actuator arm broken. Replaced actuator with stock. Ran test cycle and calibration cycle. Gearcase is leaking some oil. Customer to observe. All checks ok. ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78260
Garry
Job Details: 04/21/2022
"Customer complaint of lower oven not heating after usage of Self-Clean cycle. Previous visit found issue to lie with Hi-Limit Thermostat. Replaced Hi-Limit Thermostat (WP4449751) to resolve issue. Tested unit and found it to preheat and cycle properly. Job complete, unit is good to go. No further issues at this time."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Vinton, VA 24179
Uriah B.
Job Details: 04/21/2022
Replaced suspension. Ran calibration. All checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78231
Jesus C.
Job Details: 04/21/2022
Installed new door. No further issues. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Roanoke, VA 24017
Uriah B.
Job Details: 04/21/2022
Unit is in the shed and not near 240 power because they bought another dryer. Customer will call back to reschedule when it is moved and near power.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ08
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/21/2022
Tested unit. Noise during blower fan running. Found tech sheet stuck into blower. Fixed blower. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Vinton, VA 24179
Uriah B.
Job Details: 04/21/2022
4.5717.6Thermistors reading ok. Will replace thermistor and control. ; ordrng 1 37892198 (Control board) and 1 W10316760 (Thermistor)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS2
Near San Antonio, TX 78257
Douglas H.
Job Details: 04/21/2022
"Last tech found issue with SS. Replaced compressor, drier and evaporator to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge, tested unit to best of my ability as unit was uninstalled and out side prior to my arrival. Unit is back to cooling. Got a full frost pattern within the manufacture specs during diagnostics. No further issues at this point. SS parts under limited part warranty and labor covered by authorization code."
We serviced a
WHIRLPOOL KITCHEN
Model WRS555SIHZ06
Near Hardy, VA 24101
Uriah B.
Job Details: 04/21/2022
Defrost thermistor reading 54.8k ohm with freezer evaporator frosted over completely. ; ordrd 1 W11518204 (UI) and 1 W10384183 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78260
Jim G.
Job Details: 04/21/2022
Upon arrival found the unit unresponsive to the touch. I verified voltage to the outlet. I removed the console to discover s loose connection. I secured connection using a write tie. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
KITCHENAID KITCHEN
Model KDFE204KPS0
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/21/2022
replaced heater element per special project S17304. ; used 1 w11537778 (element) from stock
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIA18PNLS2
Near Stockdale, TX 78160
Daniel
Job Details: 04/21/2022
Customer reported ice maker without any coolness or making ice. After inspection found that ice maker would recirculate correctly. Called techline and they had me check the compressor and found that compressor was not turning on. Checked voltage to compressor while unit was recirculating and compressor was getting no voltage. Techline then had me check the voltage coming from the control and found that the control was not giving out any voltage to the compressor. Techline stated to replace control. After searching for part on marcone found that control was discontinued. Unit no longer serviceable at this point. Customer paid a total of $252.45 on card which was z13 service call plus tier 1 labor for disassembling unit to diagnose. Sr 7733491511
We serviced a
MAYTAG KITCHEN
Model MDB9959SKZ0
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/21/2022
Replaced heater element per special project S17304. ; used 1 W11537778 (Heater) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Floresville, TX 78114
Daniel
Job Details: 04/21/2022
Customer reported ice maker not working properly. Upon arrival found ice maker bin full with ice. Looks like ice maker got stuck dumping ice and didnt return back up to fill. Reset ice maker and ice maker successfully completed full harvest and filled as needed. Unit functioning as designed. If customer calls back return with ice maker
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Ingram, TX 78025
Drew
Job Details: 04/21/2022
"Upon arrival found ice block in fridge evap, removed shelfs and installed new evap cover. No further issues at this point"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/21/2022
Complaint is unit is leaking. Found copper bushing on heater. Special Project code S17304. Parts and labor are covered for heater replacement. Will order and replace element. ; schdld next appmnt for 5/2 MON !
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/21/2022
Tested unit. No power. Will not unlock lid. Had to break lid strike. Performed testing. Drain pump is good. Bad control. Gave customer estimate for repairs for the control and the lid strike. Control Pn W11419171 $300. Strike Pn W11457841 $15. Service fee 114. Labor 90. $10 off military. Collected service fee. Will order control and strike. ; ordrng 1 W11457841 (Strike) and 1 W11419171 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kerrville, TX 78028
Drew
Job Details: 04/21/2022
Upon arrival found unit not dispensing cold water and not changing cycles. Unit was stuck sensing due to water valve no actuating. Replaced dual valve and control to resolve issues. ; used 1 W11210459 (VALVE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Kerrville, TX 78028
Drew
Job Details: 04/21/2022
"Upon arrival recalibrated unit. Called tech line cause unit was just sensing. Spoke with Chris 7733488603 was told to unplug unit to reset control, did and checked cold water valve which did turn about a 1/4. Unit began working. Verified unit would get out of sensing and go to wash with a load. No further issues at this point"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kerrville, TX 78028
Drew
Job Details: 04/21/2022
"Upon arrival spoke with Robert received Sr #7733489547. Checked temps coming from dryer only without the dryer hose attached high was 172, low was 125 which puts unit within specs. Verified fuses worked when they should. Found major clog on home side vent, removed as much as I could, will build back up and happen again if vent is not professionally cleaned which is leading to slow dry times, no further issues at this point"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near San Antonio, TX 78229
Garry
Job Details: 04/21/2022
"Customer complaint of unit not making ice. Actual issue was that ice wasnt dispensing. IM was in the off state when I arrived. Turned IM on and it immediately dropped ice. Ensured Auger Motor, Dispenser, and Separator all in good function. Customer possibly had ice cube obstructing Separator Door, preventing it from closing. Separator Door seems to be sealing well at this time. Customer to monitor and call back if issue persists. Job complete. Ice production is underway and dispenser working well. Collected SC."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78201
Garry
Job Details: 04/21/2022
"Customer complaint of clicking noise during agitation. Verified proper power, polarity, and wiring. Found F7E6(Motor Fault) fault code stored in diagnostics. Visual inspection discovered shifter had separated from splutch, worn cam, and loose drive belt. Gearcase appears to be in good condition at this time. Replaced Shifter(W10913953), Drive Belt(W11239857), and Cam(W10721967) to resolve issues. Leveled unit. Job complete, unit is good to go. No further issues at this time."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Boerne, TX 78006
Drew
Job Details: 04/21/2022
Replaced 2 modules to resolve light issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78255
Drew
Job Details: 04/21/2022
Upon arrival removed old gasket and replaced with new. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Cibolo, TX 78108
Douglas H.
Job Details: 04/21/2022
"Last trip suspected voltage not getting to drain pump. Replaced electronic control, issue still persisted of drain pump not functioning. Replaced lower harness, Issue resolved. Calibrated unit and ran auto testing. Unit functioning as designed now. No further issues at this point. Authorization covers p&l"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78240
Jay
Job Details: 04/21/2022
Found no residue of leaking on machine. Ran two diagnostic test and on drain pump cycle noticed the stand pipe was overflowing. Recommended to customers to get stand pipe cleaned.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near San Antonio, TX 78250
Jay
Job Details: 04/21/2022
Arrived and customer states its the dryer not washer. Also customer was told appointment time was from 12-5 not 9-11. Customer calling AIG to resubmit ticket showing proper information and machine. ;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78240
Drew
Job Details: 04/21/2022
"Upon arrival found the upper rack severely damaged by rust, ordering to resolve issues ; ordrng 1 W10909088 (dishrack upper)"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Floresville, TX 78114
Daniel
Job Details: 04/21/2022
Returned with parts to repair. Installed igniter and igniter clip for the front right burner. Also installed new rear right burner which came with igniter. Tested unit and all burners are now burning as they should. Unit now functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Floresville, TX 78114
Daniel
Job Details: 04/21/2022
Customer reported dispenser would dispense soap but the soap would just sit at the bottom of cabinet and that the unit would not wash. Upon arrival tested unit and all components functioned as designed. Sump motor kicked on but the unit leaked all throughout the bottom door line of the unit. Drained unit and tried testing again but this time sump motor did not want to kick on. Called techline and checked multiple components. Techline stated that it sounds like a bad motor since it is working only sporadically and also could be the reason unit is leaking if the motor is shooting the water out wrong. Techline stated that the control would not make the unit function sporadically it would either work or not work at all if it was a control issue. Tech line advised me to replace sump motor assembly. Gave the customer a quote on labor and customer stated she would be calling customer service to see if she could get labor approved since the labor is half of what the unit is worth. Return with sump motor assembly if whirlpool sends us out a new ticket with P+L autho. Sr 7733485416
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78251
Jay
Job Details: 04/21/2022
"F7e4 basket reengagement failure, f6e3 communication error. Cleared codes. Replaced slider and ran calibration and diagnostic. Still. It spinning. Foloowied tech sheet troubleshooting. Ordering control. Control out of stock. Customer aware. ; ordrng 1 W11510463 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78260
Jim G.
Job Details: 04/21/2022
I verified a loosed belt and slipping splotch assembly. Replaced both parts. Issues resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78228
Drew
Job Details: 04/21/2022
"Upon arrival replaced heater, no further issues at this point"
We serviced a
MAYTAG FREEZER
Model MZF34X18FW
Near San Antonio, TX 78228
Sebastian
Job Details: 04/21/2022
Found that the wiring harness inside the unit was not connected after connecting unit unit came up and working as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78260
Jim G.
Job Details: 04/21/2022
Replaced faulty acu and dual valve. Issue resolved.
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Floresville, TX 78114
Daniel
Job Details: 04/21/2022
Returned with parts to repair. When removing drier from on top of washer my helper tech noticed 4 bolts in back of drier connected to washer tub. Called filed supervisor DH and he stated that those bolts are stabilizers and that the installers were supposed to remove those after installing units. He explained that unit would bump heavily and make excessive noise if left In. Removed stabilizers and tested unit. Unit now functioning as designed without any excessive noise or bumping.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS04
Near San Antonio, TX 78248
S
Job Details: 04/21/2022
Contacted customer and rescheduling for Monday as the very first stop to receive help from 2nd tech. ; schdld next appmnt for 4/25 MON 8
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Universal City, TX 78148
S
Job Details: 04/21/2022
Upon arrival advised customer we would start from scratch with diagnosing the unit to figure out what exactly were the issues with the unit. Customer was visibly upset stating they had been waiting since November on parts ordered by the last tech. Customer stated they did not like the last tech out and had a bad experience. Customer stated they did not want to proceed with repairs on the unit and that they were already buying a new unit to replace the current one. R.V.ing parts sent with. No further issues at this point.
We serviced a
CROSLEY WASHER
Model CAW38125HW1
Near Elmendorf, TX 78112
Daniel
Job Details: 04/21/2022
Customer reported excessive noise. Upon arrival found in the notes another tech had recently came and replaced the gearcase for a third time. Tested unit in diagnostic mode and unit completed cycle successfully without any excessive noise. Checked for error codes and found none. Called techline and techline stated that cabinet was supposed to be changed out on last visit due to the dent on bottom left corner. Ordering cabinet. Will return when part is available to repair. Sr7732452962 ; ordrng 1 W10596395 (Cabinet)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Jim G.
Job Details: 04/21/2022
Diagnostics revealed only one fault code (long fill). Found tears in the pressure hose. JOEL sR# 7733486462Dewey 726 203 9106; ordrng 1 WP353244 (Pressure hose)
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSP5
Near San Antonio, TX 78218
Chris S.
Job Details: 04/21/2022
Customer stated that dishwasher keeps running by itself and there is always suds at the bottom. Found issue to be faulty control board and dispenser. Service Call is covered quoted P&L 510.50 waiting for control board to come in to customers house for them to call us to finish repair.; ordrng 1 W11032769 (dispenser)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78244
Chris S.
Job Details: 04/21/2022
Went to replace ui and still not working. Called tech line spoke Sterling found that washer is un repairable. SR 7733489042 let customer know whirlpool will be in contact with the.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near San Antonio, TX 78209
Jim G.
Job Details: 04/21/2022
I contacted techline and spoke to Scott SR#7733484681 recommended replacement of console. Will return to repair. Please contact as soon as part is available on for install. ; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Converse, TX 78109
Chris S.
Job Details: 04/21/2022
Customer stated that dishwasher is not draining and getting error code F9 E1 which is not draining. Waiting for drain pump to come in customer also has extended warranty and is going to Best Buy to have them send us dispatch number showing unit is under extended warranty.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Universal City, TX 78148
Chris S.
Job Details: 04/21/2022
Upon arrival customer showed me box did you was barely put together holding the tub assembly. Also found oil all over inside the tub of the tub assembly reordering part. Customer is not very happy. Wants to talk to whirlpool.; ordrng 1 W11316250 (latch)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Premont, TX 78375
Adam
Job Details: 04/21/2022
"Sr#7733393841. According to work notes whirlpool would like us to label products as a purchase date of April 7, 2020 which even with retailers one year extended warranty still puts the product out of warranty. I did try to contact trade care team to obtain an authorization but due to the recent policy change authorizations will only be given after all repairs parts and labor have been completed. I did explain this to the customer with our apologies."
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Corpus Christi, TX 78408
John L.
Job Details: 04/21/2022
"Inspected unit, found issue to be with main control board. Control has gone out, control is getting power but will not function. Ordering control to resolve issue.; ordrng 1 W11511568 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Corpus Christi, TX 78410
John L.
Job Details: 04/21/2022
"Installed control, powered unit on. Unit is now running without issue and has begun to cool.; ordrng 1 W11215582 (motor-evap)"
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HB1
Near Rockport, TX 78382
Michael
Job Details: 04/21/2022
"The customer said hes never used the appliance. I advised him the appliance is over a year old, without an authorization from whirlpool, I would have to charge him the SCF. He wasnt happy about it, said he would call whirlpool"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Robstown, TX 78380
John L.
Job Details: 04/21/2022
"Ran diagnostics, F8E1 long fill, F9E1 long drain. Ran test on components to verify issues. Found issue to be with positioning of drain line. Drain line low to ground and connected to an extra 20ft of garden hose. This also created a restriction when unit goes into drain mode and why drain error pops up. Unit is working as designed. Customer will rectify issues with drainage."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Portland, TX 78374
John L.
Job Details: 04/21/2022
"Installed valves, recalibrated unit. Issue has been resolved."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Rockport, TX 78382
Michael
Job Details: 04/21/2022
"Installed the new switch, the water still kept coming in, installed the fill valve and tried to run a diagnostics test, the fill valve isnt activating. I checked all the connections underneath and the control, water is on, it wont activate. Ordered the control and another valve, please reschedule when all parts come in; ordrng 1 W11087226 (Control) and 1 W11175771 (Fill valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608EBS01
Near Corpus Christi, TX 78412
John L.
Job Details: 04/21/2022
"Inspected unit, found light in freezer compartment has gone out. Replaced LED light and issue has been resolved."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Corpus Christi, TX 78412
John L.
Job Details: 04/21/2022
"Customer states that unit will wash and loop over and over, never going into dry cycle or stop washing. Ran diagnostics, no codes. Unit went through cycle without issue. Control most likely cause of issue, replace to resolve.; ordrng 1 W10834731 (cntrl-elec)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Corpus Christi, TX 78411
John L.
Job Details: 04/21/2022
"Inspected unit, unit has ice buildup at rear of freezer section. This buildup is causing airflow issue and affecting cooling. Will need to replace harness to resolve issue.; ordrng 1 W11314839 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Corpus Christi, TX 78414
John L.
Job Details: 04/21/2022
"Inspected unit, ran test on spin and agitate. Unit squealing and screeching, checked underside off unit. Belt and cam looked fine, issue with gearcase as some of the noise sounds like metal on metal noises. Will need to replace gearcase, cam, and belt to resolve issue.; ordrng 1 W10870913 (gearcase) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10834890 (washplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near San Diego, TX 78384
Adam
Job Details: 04/21/2022
Call customer before arrival to confirm unit purchase date one we have on file shows that product is out of manufacturing warranty. Customer states that she has bought a new washing machine within the past month and the information on file is reflecting another family members unit that is over a year old. I did inform customer that she would have to re-dispatch work order with proper information in order to file claim.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78261
Jim G.
Job Details: 04/20/2022
Customer indicated the items in rc were constantly freezing. Also the compressor was quite loud. Steve SR 7733478735 techline recommended control and thermistors. ; ordrng 2 W10316760 (Thermistor Kit)s and 1 W11293378 (Control)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS01
Near San Antonio, TX 78261
Jim G.
Job Details: 04/20/2022
I verified issue was resolved previously. Opener meant to cancel follow up appointment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Helotes, TX 78023
Sebastian
Job Details: 04/20/2022
Replaced icemaker but found that wire at bottom of freezer door was cut ordering new door will replace.; rqstng P&A on 1 LW11037733 (Freezer door)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near San Antonio, TX 78237
Garry
Job Details: 04/20/2022
"Customer complaint of burners and fry basket missing from new range. Flame Spreaders for rear and front burners on order but not yet received. Ordering center Flame Spreader (W11435660), Burner Cap Kit(W11435570), Fry Basket(W11548747), and 5 Screws(W11241230) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11435570 (Burner Cap Kit (Set of 4)) and 1 W11435660 (Flame Spreader (Center)) and 1 W11548747 (Fry Basket) and 5 W11241230 (Screw)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DPA0
Near San Antonio, TX 78210
Garry
Job Details: 04/20/2022
"Customer complaint of unit not draining efficiently. Replaced Drain Motor(WPW10531320) to resolve issue. Collected SC/P/L. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL DRYER
Model WED9600TW1
Near San Antonio, TX 78261
Jim G.
Job Details: 04/20/2022
I replaced a faulty dryer kit ha roller wheel fell off completely. Issue resolved collected payment. ; used 1 4392067 (Dryer kit) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near San Antonio, TX 78257
Sebastian
Job Details: 04/20/2022
Found that shipping bolts were still installed in the back advised maintenance to remove the bolts should fix the issue found that non-whirlpool unit was stacked on top of it. Install is not covered under warranty advised customer install and instruct being used on this unit maintenance to go and take out shipping bolts on all the other units that theyve installed before calling in any issues.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Port Aransas, TX 78373
John L.
Job Details: 04/20/2022
"Checked unit, tried to power on blower. Blower did not power on, replaced blower. Issue remains, issue most likely with control. Ordering control to resolve.; ordrng 1 W10849829 (cntrl-elec)"
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5530AAS3
Near San Antonio, TX 78259
Jim G.
Job Details: 04/20/2022
I verified that the machine had in fact fallen onto the gas cooktop grill; the grill was bent. The vent is scratched and the plug bent and damaged. I verified that this was an installation issue. Safety advised customer contact installer Dominque SR# 7733441793
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 04/20/2022
"Customer states that issue with icemaker its intermittent. Icemaker will sometimes produce and sometimes it will not. Replace icemaker, inlet valves, main wiring harness, and switches to resolve issue that unit is heavy.; ordrng 1 W10179146 (water inlet valve) and 1 W10300022 (icemaker) and 1 W10847849 (switch) and 1 1118894 (switch,light) and 1 W11389873 (Harness)"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near San Antonio, TX 78259
Jim G.
Job Details: 04/20/2022
Replaced console and control but I also found that the issue stemmed from a faulty inlet valve as well. Ordering another. ; ordrng 1 W11165546 (Water valve)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Corpus Christi, TX 78418
John L.
Job Details: 04/20/2022
"Inspected unit, unable to replicate noise a customer is concerned about. Fortunately customer has video add noise the unit is making. Disassembled unit and found issue to be with belt tensioner arm. Tension arm was fairly loose and had a good amount of clay on it, seems bolt has backed out a bit causing this issue. Tighten the bolt which has gotten rid of play in arm. Replace all rollers as precaution, issue on unit has been resolved."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Shavano Park, TX 78230
Sebastian
Job Details: 04/20/2022
Replace the busted adjuster assembly collected service fee unit good to go
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Corpus Christi, TX 78414
John L.
Job Details: 04/20/2022
"Inspected unit pulled F3E2 water temp fault, F0E4 spin limit by temp. Found valve to be issue with unit and will need to be replaced to resolve this issue. ; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ5
Near Schertz, TX 78154
Chris S.
Job Details: 04/20/2022
Upon arrival customer stated that microwave is not working again not heating food up all the time. Ordering diode capacitor thermostat sensor transformer and magnetron. Rescheduling need authorization.; rqstng P&A on 1 W11371266 (Transformer) and 1 W11256462 (diode) and 1 W10850446 (capactr-mg) and 1 W10864742 (thrmst-fix) and 1 W10818686 (magnetron) and 1 W10864741 (thrmst-fix)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Corpus Christi, TX 78414
John L.
Job Details: 04/20/2022
"#6217Inspected unit, found issue to be with sensors on unit. Will need to replace sensors to resolve issue. Also block terminal is damaged.; ordrng 1 W10900067 (cutoff-tml) and 1 3977767 (thermostat 221 deg) and 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3397659 (termial block)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Saint Hedwig, TX 78152
Daniel
Job Details: 04/20/2022
Upon arrival found that someone had removed the stove from gas line and had put a cap over the gas valve on the wall side. Tried multiple times removing the cap but it was turning the whole side pipe on the valve. Called customer and left voicemail letting them know I was not able to remove the cap to connect range to wall side of gas valve. Let them know I would need gas connected to range on next visit. Let customer know they would have to call back in and reschedule.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS
Near Corpus Christi, TX 78413
John L.
Job Details: 04/20/2022
"Inspected unit, checked pressures. -15 psi low side and 75 high side, loss of refrigerant. Vacuumed lines and shot 160 psi nitrogen into system and used bubble solution to find any leaks in and around unit. Found 1 issue, leaking refrigerant at drier copper to stainless, removed drier and installed new. Shot nitrogen and checked for leaks, none found. Vacuumed lines, unit held vacuum. Charged unit with 6oz of refrigerant, waited for unit to stabilize. Called Techline and spoke with Chris explained issues and what has been done to unit as of today. Techline feels that issue is resolved.SR#7733476489; used 1 WPW10143759 (DRIER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Victoria, TX 77904
Michael
Job Details: 04/20/2022
"F2E1 stuck key, F6E4, stuck float switch. Ran a diagnostics test, completed with no issues, the inlet valve was shutting off properly. Ordered the switch and the fill valve, rescheduled the customer for next Friday per customer, requesting after 11am if possible ; ordrng 1 WPW10327249 (Valve) and 1 WPW10195039 (Switch)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Schertz, TX 78154
Chris S.
Job Details: 04/20/2022
Customer stated dryer was still having a rattling noise. Found issue to be top needed foam seal to take away rattling noise. Put foam tested unit everything working properly.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Victoria, TX 77904
Michael
Job Details: 04/20/2022
"The customer said the appliances wouldnt power on. I tried to go into diagnostics and power it on, it wouldnt power on. I unplugged the appliance, voltage is good at the wall outlet and appliance, plugged it back in and allowed it to reboot. I was able to get into diagnostics, no error codes, tested the keypad, no stuck keys. I got out of diagnostics and powered on, ran it on different settings, its heating and working normal. I advised the customer its possible he may have to unplug the appliance for at least 60 seconds and plug it back in and allow it to reboot again. At this time the appliance is heating and working normal"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Schertz, TX 78154
Chris S.
Job Details: 04/20/2022
Replace dryer repair kit test a unit everything working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Victoria, TX 77904
Michael
Job Details: 04/20/2022
"This is the 2nd time the part shows to be in my bin but its not. I reordered it the last time, please make sure we have the part and reschedule the customer. I called and advised the customer ;"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78247
S
Job Details: 04/20/2022
Upon arrival customer stated the softener faucet switch would retain water after cycles. Contacted tech line and per tech line we have a faulty faucet switch. Ordering 1 W11175629 and bezel to resolve issue. Customer states best day to return is Wednesday. Sr-7733478419 ; ordrng 1 W11175629 (Faucet assembly switch) and 1 W11094976 (Fuacet bezel)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Victoria, TX 77901
Michael
Job Details: 04/20/2022
"Installed the control, preheated the oven, the top elements and oven are working normal"
We serviced a
MAYTAG DRYER
Model MEDX655DW0
Near Fair Oaks Ranch, TX 78015
S
Job Details: 04/20/2022
Upon arrival switched out faulty timer with new. Tested unit and unit functions as designed. No further issues at this point. Collected 243.31 via check.
We serviced a
AMANA RANGE
Model AER6603SFW2
Near Victoria, TX 77901
Michael
Job Details: 04/20/2022
"F6E4, F2E1 shorted keypad error codes, the keypad is unresponsive, all the connections are good both at the control and the terminal block, ordered the control and rescheduled the customer ; ordrng 1 W11536797 (Control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78257
Douglas H.
Job Details: 04/20/2022
"Customer stated unit bounces around during spin. Found issue to be faulty suspension. Replaced suspension to resolve the issue. Issue was caused by the unit being out of level, unit leaning to the right. Leveled unit as well. Calibrated unit. Ran auto testing. Biting testing good now. No further issues at this point."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Sandia, TX 78383
Adam
Job Details: 04/20/2022
Customer complaint of strike port lid lock has broken off. Replace strike tested unit issue resolved
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78213
S
Job Details: 04/20/2022
Upon arrival opened package that contained part and parts from the connection to the drain pump were broken. Reordering W11412291 drain pump. Customer states they will order the part as well to get the part faster. ; ordrng 1 W11412291 (Drain pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Calliham, TX 78007
Adam
Job Details: 04/20/2022
Customer complaint of unit paddling water under deli drawers. Inspection of unit shows P-trap was clogged also evaporator assembly was frozen over which was also freezing over drain for P-trap. Spent quite a bit of time defrosting unit to find out if thermostat was in the proper position turns out it was not. Reposition the thermostat fully defrosted unit and cleared P-trap and it is free-flowing now. No parts at this time we needed customer was charged $182 Plus tax for diagnostic and $165 Plus tax for labor.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Schertz, TX 78154
Chris S.
Job Details: 04/20/2022
Replaced motor actuator and cam assembly. Tested unit everything working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Beeville, TX 78102
Adam
Job Details: 04/20/2022
Trade care team sr#7733470368. Customer complaint of clothes coming out of the dryer smelling. Inspection of unit shows proper temperature and good voltage unit is functioning as designed. Customer states from day one and dryer has left clothes smelling bad at the end of cycle regardless of what was washed. Inspection of unit shows no functionality or strange odor coming from the unit. I did inform customer that the only way the products would smell Bad is if they had previously put something that smells bad into the machine. Or if the clothes smelled bad after a wash cycle and then were put into the machine. I did offer to call tech line in front of the customer and troubleshoot the issue with them over the phone but customer told me an exact words that is BS and for me to get the F out of his house. I complied and Started to leave but the customer open the front door and continue to yell profanities at me at which point I laughed and drove away and immediately called trade care team. Has been documented with trach care team SR number above.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/20/2022
Installed new water valve. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Skidmore, TX 78389
Adam
Job Details: 04/20/2022
Customer complaint of unit not receiving water and also that unit shakes during spin. Inspection of unit shows error codes for long Phil know Phil as well as unbalanced load. Mainly testing water valve shows product is not receiving cold water or hot. Replace water valve with truck stock tested unit issue resolved cold water is flowing excellent. Worth noting customer does not have hot water hooked up on the unit and is also on well water. As far as unit shaking during spin cycle product needs to be leveled badly is kept in a room with a sloping floor. Calibrated unit ran verification cycle issue resolved ; used 1 W11210459 (Valve) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Schertz, TX 78108
Chris S.
Job Details: 04/20/2022
Customer stated that oven still not getting to temperature found issue to be faulty temperature fuse and bake element. Element is out of stock waiting for parts to come in.; ordrng 1 WP4449751 (thrmst-fix) and 1 W11545804 (Bake element)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Kingsville, TX 78363
Adam
Job Details: 04/20/2022
Customer complaint of product stopped cooling. Inspecting unit at home discussing issue with customer she has decided to return the product to Retailer for full refund or an exchange. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Atascosa, TX 78002
Jay
Job Details: 04/20/2022
Replaced ui. Same issue. Replaced thermostats. Unit working now.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Nordheim, TX 78141
Michael
Job Details: 04/20/2022
"Installed the element kit, the elements are holding temporarily and working normal"