We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near San Antonio, TX 78258
Jim G.
Job Details: 04/25/2022
I replaced the faulty console. Issue is resolved. Tested thoroughly.
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Cibolo, TX 78108
Chris S.
Job Details: 04/25/2022
Customer stated that washer was leaking on bottom right side. Found issue to be sock was stuck on top of tub ring and when using fabric softener it would over flow. Fixed issue tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78232
S
Job Details: 04/25/2022
Upon arrival customer stated they had concern with water leaking out of the dispenser. They also stated the unit stopped leaking a few days ago and meant to cancel. Checked seals and dispenser and everything is functioning properly. Leak was from the ice bin from the initial ice that was made and melting slightly. Advised customer that if the unit has any issues to contact us again to resolve any issues. Customer satisfied. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near San Antonio, TX 78251
Jay
Job Details: 04/25/2022
Drawer stop had fallen off. Reinstalled stop, reinstalled drawer. Unit working.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS00
Near Boerne, TX 78006
Drew
Job Details: 04/25/2022
Upon arrival found service matters has a mislabeled part under main harness which is actually the signal harness. Went to marcone and found the main harness ; ordrd 1 W11225370 (harns-wire)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near San Antonio, TX 78209
Garry
Job Details: 04/25/2022
Customer complaint of icemaker not working. Arrived to find multiple component failures. Obvious sealed system leak, recirculation pump/water level sensor, and ACU not sending proper voltage to inlet water valve. Checked continuity of inlet valve harness and found continuity in both line and neutral wires. All connections good. Verified ACU failure with Techline(Andrew SR#7733188117). If customer decides to repair unit, Sealed System Tech will be needed and parts order will be as follows: 1 Compressor(WPW10605286 ), 1 Evaporator(WPW10218037), 1 Drier(WPW10200037), 1 ACU(W11034363), 1 Recirculation Pump(W11542867), and 1 Inlet Water Valve(W10897719).Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Cibolo, TX 78108
Chris S.
Job Details: 04/25/2022
Changed lid latch per tech line last time I was there. Tested unit and still not working. Called tech line spoke with Steve found that filter board is faulty. Ordering part and it is out of stock.; ordrng 1 W11033573 (Filter)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Helotes, TX 78023
Drew
Job Details: 04/25/2022
Upon arrival removed water remaining in bucket. Tried running diagnostics. Drain pump failed. Cleared out pressure sensor as it had blockage from oversuds. Tried running diagnostics again and drain pump didnt work again. Checked van for ts. Found I had the correct drain pump. Upon removed the old one found broken wires to the drain pump. Spliced the wires and used wire nuts to connect the wires again. Unit is functioning now but will need a wiring harness. Will also need a gearcase and parts in case i have to break the wash plate cause a very loud squeaking noise. Gearcase is OOS ; ordrng 1 W11590868 (Wiring harness) and 1 W11423758 (Gearcase) and 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W10752187 (screw)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GM0
Near Shavano Park, TX 78231
Drew
Job Details: 04/25/2022
Upon arrival found a bend in the panel not allowing door latch to fully catch and also has a few dents from installer. Ordering new to resolve issues ; ordrng 1 W11292033 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78260
Jim G.
Job Details: 04/25/2022
I contacted techline and spoke to Adrian SR# 7733505196 advised shelfs in from of air damper will cause unit to cooling excessively because of the intake. Adjusted to temps to 3 degrees in FC and 40 RC per techline instruction.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Live Oak, TX 78233
S
Job Details: 04/25/2022
Upon arrival customer stated unit would sound weird when draining and the error code f2e2 would show up multiple times. Per service matters pointer replace the ui/fascia to resolve issue. Also noticed the drain hose was extremely warped. Parts are OOS. Ordering 1 W11478526 ui and fascia, W11263349 drain pump, and DRNEXT4 drain hose extension kit to resolve issue. ; ordrng 1 W11130429 (Assembly fascia) and 1 W11263349 (Drain pump) and 1 DRNEXT4 (Drain hose extension kit)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NRTS3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/25/2022
Replaced bin thermistor unit is working as it should customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Universal City, TX 78148
Chris S.
Job Details: 04/25/2022
Customer wanted to have refrigerator tested and make sure ice maker was working right because it wasnt making ice. Found issue to be water was not installed properly. Fixed water filter tested unit everything started working as designed no further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Converse, TX 78109
Chris S.
Job Details: 04/25/2022
Called tech line spoke with Andrew SR 7733504968; rqstng P&A on 2 W10857622 (switch-inf)s and 1 W10911303 (switch-inf)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model W5CE3024XS00
Near San Antonio, TX 78253
Jay
Job Details: 04/25/2022
Replaced heating element and infinity switch. Unit working.
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5530AAS3
Near San Antonio, TX 78259
Jim G.
Job Details: 04/25/2022
Customer needed to co tact installer not us as we do strictly repairs.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Corpus Christi, TX 78415
Adam
Job Details: 04/25/2022
Customer complaint of unit not starting when pressing start button. Inspection of unit shows push start switch not properly seated. Repositioned switch tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Corpus Christi, TX 78415
Adam
Job Details: 04/25/2022
Customer states came home from work one day and the unit was no longer cooling. Inspection of unit shows Evaporator fan control and thermostats all in working condition unfortunately job will require a sealed system technician. Ordering dye dryer to resolve issue. Job will require and sealed system technician as well as to count for labor; ordrng 1 W10669573 (drier) and 1 W10448874 (device,start)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Corpus Christi, TX 78414
Adam
Job Details: 04/25/2022
Sr#7733511951. Customer states unit will power off and trip breaker at the beginning of the sensing cycle. Inspection of unit shows no air codes. Manually testing functions show everything working as designed. Call tech line to troubleshoot the issue SR number above after extensive testing It was determined that the problem would lay either between capacitor or breaker itself. After running power cord to a different power source unit ran as designed. Vice customer to contact professional electrician to resolve issue.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Corpus Christi, TX 78413
Adam
Job Details: 04/25/2022
Unfortunately during installation I noticed piece that had to be re-ordered also was received broken in the box pictures in SD-QuickPic. Re-ordering basil and latch to resolve issue. When I found out this issue I did try to make contact with customer but were knocking on the door occupant states that he would be right back tried calling number on file but every time number was dialed it would just say number failed and then hang up Ill try to call later today to pass on the information; ordrng 1 W11032875 (Latch) and 1 W11215078 (Basil)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS04
Near Port Lavaca, TX 77979
Michael
Job Details: 04/25/2022
Water leaking on the left corner of the freezer door.. I removed the door and found a sheet of ice at the bottom of the cabinet. Removed the ice with a putty knife, I could see ice obstructing the drain hole to the evaporator pan, removed the back cover and drain tube,its clear of obstruction. I used a steamer from the top and underneath where the drain line is, the obstruction released and all the water drain out, the appliance is draining and working normal
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78404
John L.
Job Details: 04/25/2022
Inspected unit, was able to find source of leak. Leak on unit is not water but lubricant from gear case. Seal and gear case has broken and caused unit to leak lubricant. Oh from cuckoos has coded and affected the components under units these will also need to be replaced. Ordering gear case, motor, actuator, drive pulley, and belt to resolve issue.; ordrng 1 W10870912 (gearcase) and 1 W11222394 (Motor) and 1 W10815026 (actuator) and 1 W10721967 (drive pulley) and 1 W10866238 (capacitor)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Corpus Christi, TX 78413
Adam
Job Details: 04/25/2022
Install control board display and thermostats as well as heating element. Tested unit issue resolved
We serviced a
KITCHENAID ICEMAKER
Model KUID508ESS1
Near Corpus Christi, TX 78411
John L.
Job Details: 04/25/2022
Its beginning to install a control, find recirculation pump hes having issues. Will need to replace pump to resolve this issue, it shows that we have a pump on hand. Will reschedule for tomorrow. Will hold onto control until pump is on hand.; ordrng 1 W11542867 (Pump)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Corpus Christi, TX 78414
John L.
Job Details: 04/25/2022
Installed valve and harness, recalibrated unit and tested after installation. Issue on unit resolved.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Corpus Christi, TX 78413
Adam
Job Details: 04/25/2022
arrived at customers location to diagnose dryer. Customer states retailer has already come and picked up the products and given in exchange or refund. Due to the fact that Retailer failed to inform us that product was a return and customers no longer in possession of the product but we did come to the customers location they should be billed accordingly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Port Lavaca, TX 77979
Michael
Job Details: 04/25/2022
The temperatures were within range. The customer realized that there was a control in the RC that could change the temperature, he lowered the temperature and the compressor turned off, the appliances is working normal
We serviced a
KITCHENAID WALL OVEN
Model n/a
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 04/22/2022
Found the thermal fuse was dead no fuse in truck stock ordering new fuse and sensor; ordrng 2 W11204568 (Thermal fuse)s and 1 W10859573 (Sensor)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78244
S
Job Details: 04/22/2022
Upon arrival switched out faulty timer. Removed lint pipe and found that the exhaust was completely clogged. Removed clog and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78250
Jesus C.
Job Details: 04/22/2022
Tested unit. Found bad door switch. Replaced latch. No further issues. Job complete.
We serviced a
LG WASHER
Model WT7500CW
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/22/2022
Complaint is water coming out of valves even while powered down. Tested unit. Valves are shutting off at this time. Recommend replacing valves. Gave estimate for repairs. Part 45. Labor 80. Collected service fee. Will install part on next visit.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/22/2022
Customer does not need service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/22/2022
Wrong door glass ordered. Will need to reorder outer door glass Pn W11176456; ordrng 1 W11176456 (Door glass)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/22/2022
2102903893 primary contact. Tested unit. Found bad Filter housing. Will need to replace. ; ordrng 1 W11162042 (Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78240
Sebastian
Job Details: 04/22/2022
Found unit to be frosted up again boarding harness and you are told customer to call Whirlpool because the part is back ordered; ordrng 1 W11087438 (Motor harness) and 1 W11387386 (UI)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 04/22/2022
Changed out user interface again as per tech line found that this did not fix the unit went ahead and pulled off the consul as it is definitely not the cause of the issue installed a signal harness that we ordered after installing signal harness with old consul unit came up to working just as it should only collected for signal harness
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Schertz, TX 78154
Douglas H.
Job Details: 04/22/2022
"Last trip techline stated issue likely inefficient compressor or bad 3way valve. Replaced both to resolve the issues. Vacuumed unit, held vacuum. Charged unit, held charge. Unit kicked on right away, began cooling immediately upon testing. Advised customer to allow unit to run through the weekend with the doors closed. Per sb web SS p&l under limited warranty."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Sebastian
Job Details: 04/22/2022
7733307605 Went over the unit with tech line as it is still blowing out the circuit breaker whenever plugged in after last repair customer was able to use oven on one occasion before the issue came back verified with tech line nothing on the unit appears to be grounded already have changed out every harness on the unit including the control verified upstairs at the unit is hooked up to a breaker that is a GCFI tech line is requesting that this be removed in place with a regular breaker
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78247
Jim G.
Job Details: 04/22/2022
I verified a faulty actuator. Replaced and tested unit. Recalibrated and balanced machine. Issue is resolved. ; used 1 W10913953 (Actuator) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Helotes, TX 78023
Sebastian
Job Details: 04/22/2022
Found at the pantry UI at the control was only receiving 3 V DC power breakdown should be receiving 14 found that in the harness at the door the next connection after the control found that I have 9 V there the 9 V is not correct either but even the 9 V is not passing through the door correctly indicating that we have several issues one including the door the control and possibly the wire harness going through the unit gave customer quote which amounted to over $1000 recommending to customer to look at getting a new unit for the time being we have disabled the UI in pantry . Collected service fee
We serviced a
UNKNOWN VENTHOODS
Model UXT4130ADS2
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/22/2022
No issues with unit. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW9530DAB
Near San Antonio, TX 78258
Jim G.
Job Details: 04/22/2022
I verified a blown fuse and tripped breaker. Replaced fuse and flip breaker. Issue is resolved collected payment.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78216
Jim G.
Job Details: 04/22/2022
Cleared obstruction from drain pump. Unit thoroughly. Collect payment.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC7HS04
Near San Antonio, TX 78248
Jim G.
Job Details: 04/22/2022
I verified proper function. No error codes stored. I verified the fans are working. Used wire tie to secure harness and assisted customer in linking app to device. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Helotes, TX 78023
Sebastian
Job Details: 04/22/2022
Replaced icemaker cleared frozen tube unit is good to go
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS00
Near Cibolo, TX 78108
Douglas H.
Job Details: 04/22/2022
Last trip found faulty filter housing. Replaced filter housing to resolve that issue. Also had to remove ff Evap cover to properly clear drain line. Upon removing cover found the original Evap cover wasnt the updated cover as the original cover had the thin foam seal. Replaced cover to resolve that issue. Unit now functioning properly. No further issues at this point.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOCE900HSS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/22/2022
Reprogrammed UI. No communication issues. Unit is working properly. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM704KPS
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 04/22/2022
Found that the unit was leaking from the pump pump does not have enough power to turn all three rotating arms inside the machine scheduled for a pump and motor assembly to be delivered to the customer customer to contact when they receive it as the part is back ordered ; ordrng 1 W11416362 (Pump and motor)
We serviced a
LG WASHER
Model WT7100CW
Near Boerne, TX 78006
Sebastian
Job Details: 04/22/2022
Could not find any tech-support on this model number was able to get it in the test mode and found that the unit did trip a little GCF I plug-in that the customer has their recommended to customer that they do not have this installed or at least try running the unit without it cannot find any obvious problems with their unit but being that I have no tech she I cannot truly verify anything on the unit closing call out did not collect
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Boerne, TX 78006
Drew
Job Details: 04/22/2022
"Upon arrival called tech line spoke with Scott and recirculation Sr #7733500968 Was told to order ice maker to resolve issues, tested crushed and cubed function and it is in fact working as designed. Ordering ice maker but part is OOS ; ordrng 1 W11548540 (Ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78221
Jay
Job Details: 04/22/2022
Replaced rear right orifice. Unit ignites now. Front right burner would sometimes be slow to ignite. Replaced orifice as well. Asked customer about cook top issues and they reported none.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/22/2022
Complaint is unit not filling with enough water. Tested unit. No error codes. No issues filling or draining. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS07
Near San Antonio, TX 78225
Garry
Job Details: 04/22/2022
"Customer complaint of leak in rear of refrigerator. Previous visit found faulty Inlet Water Valve. Replaced Inlet Water Valve(W11524655) and tested for leaks. No leaks, unit functioning properly. Job complete."
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU569XSS00
Near San Antonio, TX 78248
Jim G.
Job Details: 04/22/2022
I verified a damaged module. Parts are OOS please contact once parts are available for installation. ; ordrng 1 W10857233 (SSX Module) and 2 WPW10396548 (Burners)s and 1 WPW10396779 (Large hot plate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Conway, AR 72032
Jeff N.
Job Details: 04/22/2022
No error codes. Ran diagnostics. After finished all lights flashing dim and control board clicking. Ordered control.; ordrng 1 W11087226 (Control board)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304GPS0
Near Adkins, TX 78101
Daniel
Job Details: 04/22/2022
Unit out of warranty customer paid service call on last visit. Noticed today that there was an autho # to cover parts. Returned with part to replace. Installed new drain pump and tested unit. Unit now functioning as designed and draining as needed. Collected a total of $234.86 which is tier 5 labor on card.
We serviced a
WHIRLPOOL KITCHEN
Model WRF555SDFZ15
Near Bryant, AR 72022
Blake D.
Job Details: 04/22/2022
"Inspected unit for not dispensing ice, removed ice bin and turned the impeller found the impeller to be stripped, diagnosed to need impeller motor and washer that goes behind impeller; ordrng 1 WP63052-2 (Impeller) and 1 W11378860 (Washer) and 1 W11310391 (Motor)"
We serviced a
WHIRLPOOL COOKTOP GAS
Model KCGC506JSS00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 04/22/2022
Found that the burner caps were not on the correct burners instructed customer to make sure that the correct caps go on the crotch burners mark as a customer
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Alexander, AR 72002
Blake D.
Job Details: 04/22/2022
"Called customer, customer informed me that the unit has been replaced"
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78247
Douglas H.
Job Details: 04/22/2022
"Last trip found missing parts caused by drop damage. Installed nut, screw, clip and retainer to make unit functional. Checked everything else with meter, appears to be good. Couldnt properly test unit as it didnt have a power cord and no area to test it."
We serviced a
WHIRLPOOL KITCHEN
Model KRMF706ESS01
Near Heber Springs, AR 72543
Jeff N.
Job Details: 04/22/2022
"Unit may have had power surge. Both evap frozen up. PO on ui, will not reset. Customer wants to get new unit. Estimate to fix everything 1273.5 with tax.W10864519 adapter 250.68. Wpw10624574 power control 172.46. W10675033 control board 264.79. Ff evaporator motor w1087438 110.04. W11249952 fz evaporator motor 110.04. Labor 150. Service call 109 plus tax. Customer paid service call."
We serviced a
MAYTAG DRYER
Model MEDB955FW0
Near Cibolo, TX 78108
Chris S.
Job Details: 04/22/2022
Replaced blower wheel and motor tested unit everything working properly. Collected P&L 218.87 motor has 10 year warranty.
We serviced a
KITCHINAID ICEMAKER
Model KUIC15NLXS0
Near Little Rock, AR 72205
Doug M.
Job Details: 04/22/2022
"Replaced water valve,5/16 supply line,1/4 supply line due to leaks,let unit run to test for leaks for 3 harvest cycles,no leaks found,operation checks ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78207
Garry
Job Details: 04/22/2022
"Customer complaint of loud noise during agitation. Unable to recreate the noise during testing, but customer showed me a video of the noise. Observed worn Drive Belt(W11239857), Cam(W10721967), and Shifter(W10913953). Ordering these parts to resolve issue. Please see PoP attached to verify unit is still within 12-month manufacturers warranty. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10721967 (Cam Kit) and 1 W11239857 (Drive Belt) and 1 W10913953 (Shift Actuator)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Greenbrier, AR 72058
Jeff N.
Job Details: 04/22/2022
Replaced outer tub ring. Used silicone on new. Checked side of tub and bottom.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78259
S
Job Details: 04/22/2022
Upon arrival switched out faulty float switch with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB04
Near Conway, AR 72032
Jeff N.
Job Details: 04/22/2022
Gasket not sealing. Used steamer still not sealing. Door frame looks good. Ordered seal.; ordrng 1 W11102846 (Gasket)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78230
Sebastian
Job Details: 04/22/2022
3151 Found that the unit is not registered on SP web and customer does not have a receipt asking customer to call Whirlpool to clarify purchase date customer did not want to pay service fee at the moment customer to call back in with appropriate information; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Benton, AR 72015
Blake D.
Job Details: 04/22/2022
"Inspected unit for water, informed customer the water they hear is the water in the basket, explained that the water there is to help balance the weight so the washer doesnt go off balance, ran diagnostic no error codes, ran calibration, unit operation checks okay"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78221
Jay
Job Details: 04/22/2022
Replaced rear right orifice. Unit ignites now. Front right burner would sometimes be slow to ignite. Replaced orifice as well. Asked customer about cook top issues and they reported none.
We serviced a
MAYTAG LAUNDRY
Model MVWC565FW2
Near Hot Springs, AR 71913
Blake D.
Job Details: 04/22/2022
"Replace strike no longer after to push the strike to close to lid, ran auto test unit filled with water, ran diagnostic found error f7e1, when running auto test when unit got to the spin part the unit would shut off, same in calibration, tested voltage to the board got 120, tested connector j2 brown and black with white wire, there is 120 voltage when switching however going to spin cycle there isnt +5 Voltage, diagnosed to need control; ordrng 1 W11399433 (Control)"
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Boerne, TX 78006
Drew
Job Details: 04/22/2022
Upon arrival called tech line spoke with Scott received Sr 7733499505. Was told to order a door if valve isnt leaking. Found some leaking. Ordering valves quoted dual 145.53 and inlet 125.46. Quoted tier 3 labor. If door is needed quoted 1290.18 and tier 4 labor. ; ordrng 1 WPW10341320 (valve-inlt) and 1 WPW10238100 (valve-inlt)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near San Antonio, TX 78212
S
Job Details: 04/22/2022
Contacted tech Line and per tech line we have a faulty pump and motor assembly again. Replace part to resolve issue. Ordering 1 W11243648 to resolve issue. Sr-7731998472F10-E5 error code; ordrng 1 W11243648 (Motor and pump assembly)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/22/2022
"Inspected unit for grinding noise, when trying to test high speed spin in diagnostic, found the actuator to just be moving back and forward, after replacing actuator the unit now spins and agitates, ran high speed spin there was no grinding noise, unit operation checks okay ; used 1 W10913953 (Actuator) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78229
Garry
Job Details: 04/22/2022
"Customer complaint of DW not completing cycle. Additional complaint of DW leaking. Previous visit found faulty Vent Wax Motor. Replaced Vent Assembly(W11416460), Deflector(W11545290), and Gasket(W11545539) to resolve issue. Ran Express Wash to test unit. Observed no leaks during operation and machine ran as designed throughout. No error codes at conclusion of testing. This machine is good to go. Did notice at time of arrival that kitchen cabinets not closing properly. Advised homeowner of all of the above. Collected P&L. Job complete."
We serviced a
WHIRLPOOL LAUNDRY
Model WTW5100HC0
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/22/2022
"Inspected unit for not turning on, tried running diagnostic unable to enter, I did test dc voltage to the ui got 12.82 dcv, I did find control to be damaged, diagnosed to need control and FIACA ; ordrng 1 W11478519 (Fiaca) and 1 W11543996 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/22/2022
Last trip found damaged upper hinge. Replaced hinge to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/22/2022
"Inspected unit for not advancing, when trying to enter diagnostic the lights just flash and cut off, unable to enter diagnostic, diagnosed to need control; ordrng 1 W11170317 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near San Antonio, TX 78213
Jim G.
Job Details: 04/22/2022
I verified the two front burners are damaged and now unusable and will need to be replaced the cooktop glass was also badly damaged as it from within. I contacted techline and spoke Rick SR# 7733496067 with who I verified that we will need to replaced the front two burners and the glass cooktop given that it appears damage is covered by manufacturer. Cooktop is OOS please contact once part is available for installation. ; ordrng 1 W11178791 (Cooktop) and 1 W11517959 (LF Element) and 1 W11047722 (RF Element)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Hot Springs, AR 71909
Blake D.
Job Details: 04/22/2022
"Called customer, customer stated that the refrigerator has already been fixed; dspstn on spec-tagged invntry: 1 AF1200 1/4 ACCESS VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78212
Jim G.
Job Details: 04/22/2022
I verified a seal issue and it appears the freezer rails are warped. ; ordrng 1 W10571967 (Gasket) and 2 W11265130 (Slider rail)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78209
Jim G.
Job Details: 04/22/2022
I verified a jamming ice container. I cleared obstruction. Issue resolved. ; ordrng 1 W11185686 (Container)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/22/2022
Customer stated unit would leave murky water standing in unit at end of cycle. Found drain pump to be over heating causing issue. Replaced drain pump to resolve the issue unit testing good now. No further issues at this point.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS
Near San Antonio, TX 78230
S
Job Details: 04/22/2022
Upon arrival customer stated unit would not produce ice. Edified s faulty Icemaker per Samsung tech line. Ordering 1 DA97-07365G to resolve issue. ; ordrng 1 DA97-07365G (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/22/2022
2104887987 Allen Air leak coming from ice door. needs ice door. ; ordrng 1 W11423787 (Separate)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near San Antonio, TX 78209
Jim G.
Job Details: 04/22/2022
I verified a cracked water inlet valve. Part is OOS. Please contact once part arrives. Collected service charge.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near La Vernia, TX 78121
Daniel
Job Details: 04/22/2022
Upon arrival with parts found that float switch was filled with water. Tested unit and ultimately found a slow leak coming from the left upper hand track. Found that the tub nut was missing and that the track itself to where the tub nut attaches to was broken. Water was slowly leaking from the top of the unit which was eventually filling float switch and would cause unit to go into a continuous drain. Ordering upper tracks and tub nut. Will return with parts to finish repair. ; ordrng 1 W11579562 (Left hand upper track) and 1 W11596053 (Right hand upper track) and 2 W11545286 (Tub nut)s
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78222
Daniel
Job Details: 04/22/2022
"Called office (KW) to make sure unit was in warranty due to customer not having paperwork on house because they are renting. Customer reported unit not heating up foods. Tested outlet to make sure unit is getting proper voltage and it was. Ordering capacitor, diode, magnetron, and transformer. Will return with parts to repair. ; ordrng 1 W10836753 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W11493410 (Magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Boerne, TX 78015
Garry
Job Details: 04/22/2022
"Customer complaint of rust-colored marks on clothes at conclusion of cycle. Initial diagnosis concerned dryer vent, but this is actually an issue of washer failure. Ticket has been updated to reflect washer nomenclature. Issue is failing gearcase, and washplate is fused to drive shaft. In order to repair this issue, washplate, drive hub, dual pump hood, screw, basket assembly, tub, screw, thrust washer, and gearcase. Quoting $1,012.45 in parts and $285.50 in labor. Customer to consider options and call us back out if repair is their choice. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/22/2022
Last trip found faulty console and door latch. Replaced both to resolve the issues. Unit testing good now. No further issues at this point. Unit is under warranty.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near San Antonio, TX 78216
Garry
Job Details: 04/22/2022
Customer complaint of select lights being out in refrigerator. Replaced freezer Module(W11462342) and returned unit to operation. All lights on. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB765FW
Near San Antonio, TX 78209
S
Job Details: 04/22/2022
Upon arrival customer stated unit would not heat as well as it once did. Tested unit and found no error codes and unit has proper voltage. Removed vent pipe and found a birds nest and heavy lint build up. Advised customer to have a professional clean the vent system. Recommended Patriot for services. Advised customer that once the vent system is clean to run a few cycles to see if theyre satisfied with the heating of the unit and if not to give us a call to replace parts as needed. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fair Oaks Ranch, TX 78006
Drew
Job Details: 04/22/2022
Removed old door switch and a small amount of insulation that was blocked the door switch from sitting flush on the plug and the left side of the door switch was sticking out not making correct contact. Installed new door switch and its sitting normal now. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78239
S
Job Details: 04/22/2022
Upon arrival switched out faulty harness with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near San Antonio, TX 78220
Daniel
Job Details: 04/22/2022
Upon calling customer to confirm time of arrival customer stated she was not home and would call office back to reschedule.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/22/2022
"Last trip found faulty dispenser, missing stops, and broken adjuster. Replaced all parts to resolve the issues. Unit testing good now. No further issues at this point. Unit is still under warranty."
We serviced a
MAYTAG RANGE
Model MES8880DS0
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/22/2022
Last tech found faulty cooling fan due to f8e0 error. Replaced cooling fan to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l of what was originally quoted.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JV1
Near San Antonio, TX 78223
Daniel
Job Details: 04/22/2022
Customer reported clicking noise off and on occasionally when baking. Customer has no issues with temperature. Upon inspection of unit found that clicking noise was the igniter when it would turn on and off throughout bake mode. Igniter will turn off and on throughout cycle to fluctuate temperature to keep it as accurate as possible. Unit functioning as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Boerne, TX 78015
Drew
Job Details: 04/22/2022
"Upon arrival had customer sign waiver due to panel being installed wrong. Removed panel replaced controls and motor as the unit wasnt finishing its cycle. Customer will need panel kit to install the panel again, and a few screws for inner door, he will contact whirlpool customer service as there isnt a part number for us. No further issues at this point"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Boerne, TX 78015
Drew
Job Details: 04/22/2022
"Upon arrival replaced ice maker and ice container. Ice maker immediately began showing it was working with the motor turning, tested ice container to see if it would rotate and dispense ice which it did. No further issues at this point"