We serviced a
MAYTAG MW-HOOD COMBO
Model MMV5156AAS
Near San Antonio, TX 78254
Jay
Job Details: 02/23/2022
Replaced diode, magnetron, and capacitor within two weeks ago. Tested transformer IAW service manual. Transformer windings should have resistance of less than 1.0ohm. Both are OL. The transformer is discontinued.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78253
Jay
Job Details: 02/23/2022
Replaced evap fan motor and cleared ice out. Unit testing good.
We serviced a
KITCHEN AID BEVERAGE CENTER
Model n/a
Near San Antonio, TX 78230
Sebastian
Job Details: 02/23/2022
Call customer before arrival did not get any answer and left a message arrived to location knocked on door waited the allotted amount of time left a magnet behind it doesnt appear that anybody is home no cars here and lights are off; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near San Antonio, TX 78258
Jim G.
Job Details: 02/23/2022
Replaced sump pump. However there are more issue which were denied by auth. Closing ticket per WP advice. Authorization denied by WP service plan for more parts. If consumer calls please provide ref# 7732802277 cb# 866-931-7390
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near San Antonio, TX 78227
Jay
Job Details: 02/23/2022
Replaced door switch. Unit is getting power but not actually turning or heating up. Keep thermal fuse wp3392519 on order. Unit is in factory warranty. ; ordrng 1 WP3387134 (Thermostat) and 1 W11050897 (Thermal cutoff kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78260
Jim G.
Job Details: 02/23/2022
Customer provided hinge. However I was able to repair the original hinge. Issue is resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fredericksburg, TX 78624
Garry
Job Details: 02/23/2022
Customer complaint of washer not progressing beyond wash cycle. Found issue to be main control. Also ordering cam, belt, and shifter, as all of these parts also showing faults. Control shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11170317 (Control board), ordrng 1 W10721967 (Cam) and 1 W10913953 (Shift Actuator) and 1 W11239857 (Belt)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78258
Jim G.
Job Details: 02/23/2022
There are no factors save for the suspension. Which I will return to replace. ; ordrng 1 W10780045 (Suspension)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430IL00
Near Boerne, TX 78015
Douglas H.
Job Details: 02/23/2022
Customer stated unit console wasnt functioning and to power reset unit to allow it to work. Checked errors. Found f6e0 ui lost communication error. Prescreened console is needed. Also ordering electronic control to resolve the issues. Both parts psp and oos ; ordrng 1 W11448961 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near La Vernia, TX 78121
Daniel
Job Details: 02/23/2022
Arrived at customers residence to replace recalled heating element. Replaced heating element and tested unit. Unit functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/23/2022
Installed new terminal blocks. No further issues during testing. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/23/2022
I uninstalled the dishwasher from the cabinet and replaced the heating element with the re-engineered part. Reinstalled. Our customer had a question about their refrigerator. I figured it out before reaching Austin, Senior Technician at Whirlpool. Documented the technical writer error on refrigerator owners manual for setting fluid measurements. SR# 7733036369. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/23/2022
Customer stated unit ice maker has slow production times. Confirmed that the Ice maker motor stalling. Ordering ice maker to resolve the issue. ; ordrng 1 W10884390 (Ice maker)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Sebastian
Job Details: 02/23/2022
Found freezer section at about 18 degrees. Exposed evap and found evidence of restriction, called techline to verify issue. Techline want us to check charge and call back in. Scheduled for Tuesday with 3way valve as techline suggested that the valve could have been issue. ; ordrng 1 W11575003 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near San Antonio, TX 78254
Sebastian
Job Details: 02/23/2022
Found the shoot to the icemaker was clogged with ice cleared up unit make sure that ice maker dispensed water.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near San Antonio, TX 78245
Jay
Job Details: 02/23/2022
Replaced drain pump. No leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Jim G.
Job Details: 02/23/2022
Replaced faulty heating element. Issue resolved. Bushings did show signs of damaged. It no leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Converse, TX 78109
Chris S.
Job Details: 02/23/2022
Replaced icemaker everything working as designed also customer stated they had not changed out water filter at all. Once I took water filter out water dispenser was working great and icemaker was getting water to it no further issues.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model CU50PA-1C
Near San Antonio, TX 78232
Jim G.
Job Details: 02/23/2022
I verified a faulty pressure sensor and will replace tubing as well. ; ordrng 1 SC05-0591-01 (Pressure hose) and 1 SC11-0504-01 (Pressure sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306EPA00
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/23/2022
Customer complains that the unit is not cooling in either section. Verified issue with inverter. Need inverter.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1:
Near San Antonio, TX 78254
Sebastian
Job Details: 02/23/2022
Changed upper rack and dispensertested unit for leaks. All is working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near San Antonio, TX 78213
Drew
Job Details: 02/23/2022
Customer didnt need service they were unaware there would be a service call to diagnose unit and would require p&l.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/23/2022
I replaced the main control, ran DLMS calibration and tested agitate and high spin in component activation. This unit is fully functional and this should resolve the trial noise problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXSB00
Near Helotes, TX 78023
Sebastian
Job Details: 02/23/2022
Customers unit warmed up overnight to where they emptied everything out on arrival today in inspection found that the evaporator in the freezer did have a full frost pattern and was cooling ice in the icemaker as well mustve recently turned on because refrigerator section has not made it down temperature yet but you can feel the freezer feeding air into it found a heavy amount of fur on the condenser and around the back of the compressor went ahead and removed all for pulled amp draw of 1.5 in the compressor is definitely a little warm instructing customer to watch the unit for about a full day before committing to Refilling our fridge with items compressor does feel a little hot but I am not surprised by that being at the age of the unit is a little up there along with the amount of fur around condenser and compressor cleaned out unit
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/23/2022
Customer stated unit shut off after 5 minutes and no heat. Checked errors, found f4e4 heater circuit error and f3e2 open/shorted moisture sensor. Found heat issue to be thermal fuse open and found moisture sensor shorted out. Ordering thermal cut off and moisture sensor to resolve the issues. Scheduled for soonest availability pending part arrival. ; ordrng 1 W10853313 (Moisture sensor) and 1 W10900067 (Thermal cutoff)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/23/2022
Replaced harness and convection motor. New motor started making a loud noise then stopped. Marking as defective. Need a new motor.; ordrng 1 W11296001 (Convection motor) and 1 11296001 (Convection motor)
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGC506JSS
Near Fredericksburg, TX 78624
Garry
Job Details: 02/23/2022
Customer complaint of multiple burners not igniting on command. Arrived and deduced igniters could use some cleaning. Cleaned all igniters and burner assemblies for our customer. Unit testing good, no further issues at this time. As per SB Web, Goods Issue Date was 1/14/21. With additional 2-month allotment, this call is covered under warranty. See attached screenshot.
We serviced a
ESTATE WASHER
Model ETW4300SQ0
Near San Antonio, TX 78255
Garry
Job Details: 02/23/2022
Customer complaint of washer not draining and initial diagnosis revealed Timer Switch was the issue. Installed new Timer Switch and returned unit to operation. Unit is testing good & our customer is thrilled. No further issues at this time.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78248
Garry
Job Details: 02/23/2022
Customer complaint of icemaker over-producing. Initial visit yielded diagnosis of faulty Water Level Sensor. Replaced Recirculating Pump which includes this Sensor. Returned unit to operation and unit is testing good. No further issues at this time.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Boerne, TX 78015
Richard G.
Job Details: 02/23/2022
Replaced valves and regulator. Tested out unit. Two front right side burners are a little high, but seem to be working properly. Tested to complete.unit is good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78257
Richard G.
Job Details: 02/23/2022
Replaced right door gasket. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78247
Garry
Job Details: 02/23/2022
Customer complaint of no ice production. Previous visit found faulty icemaker. Replaced icemaker to resolve issue. First visit raised question of whether or not water supply to icemaker was an issue, but there does not seem to be an issue with this right now. Fill Tube Heater testing good and Fill Valve functional, as well. Customer has been advised of 90-day warranty on Service Call/Labor and has been urged to call us back if ice production isnt back to normal by Friday. If we are called back out on this same issue, we will want to return with Fill Valve (WPW10341329) and Electronic Control (W10830288). Unit good to go, no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/23/2022
I spoke with Orlando, Senior Technician from Whirlpool. I replaced the needed part, ran DLMS calibration. Unit is now fully functioning as designed. Reminder to move to thinner softener or diluted when using.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78255
Sebastian
Job Details: 02/23/2022
###2580Replaced heat element and tested unit, all working as it should
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/23/2022
This job is complete. Our customer has still not had the venting reduced but they will do it soon. Unit is fully functioning as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/23/2022
I replaced the needed parts. Unit was making ice and dispensing but our customer was concerned that the ice production was low. She feels the water is dispensing better since the repair. I agree. Unit is fully operational now.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Adkins, TX 78101
Daniel
Job Details: 02/23/2022
Customer reported leaking from front of door where vent is. Upon arrival found door had water dripping from front of door where vent is located. Checked inside vent and vent was super wet and seemed to have more water than normal. Ordering vent assembly to replace faulty vent. Customer also is stating she is having drying issues and that occasionally unit would freeze up and that she would have to unplug and re plug to get unit going again. Ordering control and heater as well. Checked for error codes found none. Everything else is functioning as it should besides those issues. Will return with parts to repair.; ordrng 1 W11416460 (Vent assembly) and 1 W11416460 (Vent bezel) and 1 W11410065 (Control) and 1 W11537778 (Heating element)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78233
Jim G.
Job Details: 02/23/2022
Replaced all parts save the harness. Issue is resolved
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV5156AAS
Near San Antonio, TX 78254
Jay
Job Details: 02/23/2022
Replaced diode, magnetron, and capacitor within two weeks ago. Tested transformer IAW service manual. Transformer windings should have resistance of less than 1.0ohm. Both are OL. The transformer is discontinued.
We serviced a
KITCHEN AID BEVERAGE CENTER
Model n/a
Near San Antonio, TX 78230
Sebastian
Job Details: 02/23/2022
Call customer before arrival did not get any answer and left a message arrived to location knocked on door waited the allotted amount of time left a magnet behind it doesnt appear that anybody is home no cars here and lights are off; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near San Antonio, TX 78227
Jay
Job Details: 02/23/2022
Replaced door switch. Unit is getting power but not actually turning or heating up. Keep thermal fuse wp3392519 on order. Unit is in factory warranty. ; ordrng 1 WP3387134 (Thermostat) and 1 W11050897 (Thermal cutoff kit)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78248
Garry
Job Details: 02/22/2022
Customer complaint of icemaker over-producing ice. Bin thermistor testing within range, but found Water Level Sensor to be faulty. Ordering Circulating Pump (W11542867), which includes Sensor, to resolve issue. Part shows to be in stock in SSB, so rescheduling for tomorrow (am). Will reach out to Parts Team to coordinate and ensure part is delivered prior to follow-up appointment. ; ordrng 1 W11542867 (Circulating Pump (includes sensor))
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78259
Jim G.
Job Details: 02/22/2022
Reset at the breaker which allowed us to access to console ui. However I guided customer in downloading app to complete software update. Used wire tie to secure harnesses. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78249
Garry
Job Details: 02/22/2022
Previous visit found faulty Filter Head. Replaced Filter Head to resolve issues. No leaks and flow through dispenser is good. No visible leaks or drips from Filter Head. Unit testing good, no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/22/2022
I verified a clog in the drain pump itself. I was able to salvage it.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near San Antonio, TX 78245
Sebastian
Job Details: 02/22/2022
Replace the regulator and DSI model unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Bulverde, TX 78163
Jim G.
Job Details: 02/22/2022
There was no answer. I left vm for customer explaining techline determination for sound.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78250
Garry
Job Details: 02/22/2022
Previous visit found bad icemaker thermistor. Replaced icemaker to resolve issue. Cleared error code & tested unit. Unit testing good. Customer has been advised to monitor ice production and request we return if ice production remains low. No further issues at this time.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XBL00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 02/22/2022
WPW10396829 Does not appear that cooktop order made it through to at least not in my van re-ordering part just in case; rqstng P&A on 1 WPW10396829 (Cooktop)
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78251
Sebastian
Job Details: 02/22/2022
Changed drain pump. Tested unit. Good to go.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/22/2022
I filed down the new burner at 45 degrees about 1/16 of an inch. I left the old burner in original condition as directed by Whirlpool . This right front burner is now igniting quicker.
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/22/2022
Our customer is having a problem in which the dishwasher will not complete a cycle. I ran diagnostics test mode and no error codes were produced. This unit was filling and draining but not washing. I replaced the sump and motor. The dishwasher is now functioning as designed. I went over care and use.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Boerne, TX 78006
Drew
Job Details: 02/22/2022
Re tightened the door handle instructed customer of proper usage. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/22/2022
I replaced the ice maker cover. The unit is now fully operational.
We serviced a
LG WASHER
Model WM3001HPA
Near Boerne, TX 78006
Douglas H.
Job Details: 02/22/2022
Unit not draining. Finding issue the faulty drain pump. Ordering drain pump to resolve the issue. Scheduled for soonest availability. ; ordrng 1 4681EA2001T (Drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 02/22/2022
Last trip found f4e3 heater relay error. Confirmed that the heater needed replacing as the bushings were gone and then tested. Heater came on but not strong. Replaced control. Reran diagnostics cycle to test unit. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 02/22/2022
I verified a lid lock issue. ; schdld next appmnt for 3/1 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78247
Chris S.
Job Details: 02/22/2022
Whats the start replacing your keys took agitator off and found it going through stuff and scraped up which was causing the noise testing unit have to take and queens out there working as designed showed customer unit is working.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS06
Near San Antonio, TX 78255
Drew
Job Details: 02/22/2022
Upon arrival found the controls to be faulty, ordering control boards. Also found high side of microwave was not functioning as designed, ordering high side parts. Also found the door latch to be issue, ordering interlock and switches. Called to get an otl, spoke with Samantha and received authorization #k11qo80xpl2 autho includes x2 labor ; ordrng 1 W11093254 (panl-cntrl) and 1 W11179310 (cntrl-elec) and 1 W10915648 (cntrl-elec) and 1 W11188752 (fuse) and 1 W11346197 (Magnetron) and 1 W10886919 (lmp-basles) and 1 W10217711 (inverter) and 1 W11238401 (transformr) and 1 W11449277 (Interlock) and 1 W10211972 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78251
Garry
Job Details: 02/22/2022
Previous visit found deformed FC Back Air Duct, Front Cover, Diffuser Support, and poor fit to Diffuser. In order to remedy airflow & cosmetic issues, these parts were replaced today. Unit testing good, no further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78255
Drew
Job Details: 02/22/2022
Replaced ice maker and valve. Unit as designed now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS0
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/22/2022
Uninstalled dishwasher, installed missing tub shield sound. The units sound levels will now function as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near San Antonio, TX 78254
Drew
Job Details: 02/22/2022
Replaced suspension and springs, replaced control. Tested unit in diagnostics unit preforming as designed. No further issues at this point
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2530WS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 02/22/2022
The console sent by the distributor is damaged in three locations. Pictures included. Im sending it back as damaged. Replacement ordered. ; ordrng 1 W10401274 (Console Stainless)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS07
Near Converse, TX 78109
Daniel
Job Details: 02/22/2022
Customer reported control panel becoming detached from frame. After inspection found gap between control panel and frame. Tried adjusting but it would not adjust anymore. Not sure what caused the separation. Customer stated it had gotten worse over time. Control panel is on order. Will return when part is available to repair. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 02/22/2022
Actual Model Number: MVWB765FW Serial Number: CX0770053. Our customer has been having a knocking noise on each cycle. In diagnostics I retrieved error code F0E3 Overload and F2 E1 UI Stuck Button F5E4 Lid Not Opened Between Cycles. I ran through all loads on manual test mode and all loads functioned as designed with no knocking. I looked underneath and found that the shocks are sound but found that the screw to the motor was a little loose. I fixed this by tightening it up. I found a penny and dime stuck between the impeller and the basket. I removed this. I secured the drain hose with a zip tie WPW10339879. This washer is now fully functional. I stayed so our customer could run a cycle to her own satisfaction.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Converse, TX 78109
Daniel
Job Details: 02/22/2022
Customer reported bad gaskets. Upon arrival found both freezer and fridge gaskets damaged and defective. Ordering both gaskets. Other than that refrigerator is functioning as designed. Will return when parts are available to repair. ; ordrng 1 W10443314 (Fridge gasket)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/22/2022
Last trip found issue with dispenser was main electronic control. Replaced control to resolve both issues. Water is now dispensing and ice door flap is now sitting closed securely. Unit is functioning as designed, aside from auger motor not dispensing, which per previous tech is due to broken wire inside the door and the only way to fix that is replace the door, unfortunately door has been discontinued. Unit is functioning as best as possible at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/22/2022
Installed new harness. No further issues during testing. Job complete.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 02/22/2022
Replace the user interface assembly as per tech line found that the unit still did not kick on when ahead and call tech line to verify issue it appears that everything is pointing to the user interface still being bad re-ordering part confirmed correct part number ordering signal harness as well if this does not repair the issue then the part number definitely needs to go to engineering; ordrng 1 W11093251 (Panel) and 1 W11157221 (Signal harness)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near Bulverde, TX 78163
Jim G.
Job Details: 02/22/2022
I verify with techline that the issue is a covered one as the bubbling on the cooktop is from the burner. Robert SR# 7733023723 recommended glass replacement. ; ordrng 1 W11223301 (Cooktop)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78225
Jesus C.
Job Details: 02/22/2022
Installed new control and temp selector. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Converse, TX 78109
Chris S.
Job Details: 02/22/2022
Before arrival checked door to make sure everything was good and found damage on door customer wants to order door. Customer asked if therir is anyway to get door a little faster.; ordrng 1 LW11202405 (dor-fip)
We serviced a
SAMSUNG WASHER
Model WF42H5200AW/A2
Near San Antonio, TX 78260
Jim G.
Job Details: 02/22/2022
Error code AE6 according to Steven Reference # 7004796870 confirmed inverter board and ACU main must be replaced. ; ordrng 1 Dc92-01531B (Inverter board) and 1 Dc92-01803c (Main ACU)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78253
Jay
Job Details: 02/22/2022
Removed pet from box and found the bottom panel bent and loose. Ordering new part. ; ordrng 1 W11176456 (Door)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMHS120EBS1
Near Boerne, TX 78015
Douglas H.
Job Details: 02/22/2022
Last trip found unit needed interlock kit. Replaced interlock kit to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs on initial trip
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Converse, TX 78109
Chris S.
Job Details: 02/22/2022
Replace dispenser and heating element tested unit everything working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Kerrville, TX 78028
Richard G.
Job Details: 02/22/2022
Customer complaint is that the unit is spraying water from the back. Verified issue. Replaced valve. Tested to complete. Unit is good to go.; used 1 W11038689 (Valve) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78253
Jay
Job Details: 02/22/2022
Removed ice maker front fascia. Found ice seeping out between ice maker and ice maker box. Also ordering front fascia ; ordrng 1 W11483245 (Ice maker fridge) and 1 W11242954 (Ice box assy) and 1 W10682576 (Front fascia)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78258
Jim G.
Job Details: 02/22/2022
I verified an issue with the left front burner assembly. ; ordrng 1 W10597166 (Left front burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Kerrville, TX 78028
Richard G.
Job Details: 02/22/2022
Replaced damper control and led module. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2SHAXMB10
Near Kerrville, TX 78028
Richard G.
Job Details: 02/22/2022
Customer requests both gaskets and the filter to be replaced. Replaced all 3.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near San Antonio, TX 78245
Jay
Job Details: 02/22/2022
Installed new motor assembly. Noticed drain pump was cracked at mount supports. Ordering new one. ; ordrng 1 W10876537 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Universal City, TX 78148
Chris S.
Job Details: 02/22/2022
Customer stated that washer was making a really bad squealing noise and loading go drawer was not shutting all the way. Found issues to be control board malfunctioning and they need tub assembly replaced also door latch was not working properly. Ordering Tubb assembly door latch and control board to fix issues. tube assembly is out of stock.; ordrng 1 W11460604 (Tube assembly) and 1 W11544680 (Control board) and 1 W11316250 (latch)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78006
Sebastian
Job Details: 02/22/2022
Found a chewed up inner drain hose. Confirmed good spin and agitate on the unit slight squeak from belt unit should be good to go with just two repair did not however test the drain pump or the water valves being that it would cause further leaking at the moment; ordrng 1 W10899966 (Hose)
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near San Antonio, TX 78209
Jim G.
Job Details: 02/22/2022
Installed part. New control provided. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/22/2022
I replaced the vent wax motor and the control. This dishwasher is now fully functional.
We serviced a
UNKNOWN VENT HOOD
Model UXT4030ADS2
Near San Antonio, TX 78218
Jim G.
Job Details: 02/22/2022
Replaced faulty fan assembly. Issue is resolved.
We serviced a
SAMSUNG WASHER
Model WA52M7750AVA4
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/22/2022
Our customer had been having a problem with deposit build up that looks like salt. They have run the self clean in this model that does not require a cleaner and they have also use vinegar and packing powder. The home has a filtered water softener and it s service yearly. I went over the I,Portlands of reducing the amount of soap used on the washer and we went over the benefits of Affresh washing machine cleaner as well as dish washer cleaner. I gave my recommendation for the best laundry detergent after they are done with their current brands. I removed the wash plate and found that the tubs are in really good shape. There was a salt or baking soda build up on the bottom of the basket. I cleaned this off as well as the wash plate. Our customer will purchase Affresh and run clean washer cycle up to three times to cycle out the residue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/22/2022
Last trip techline stated to replace filter with filter housing at the same time. Replaced both to resolve the issue. Unit has good water flow now with filter in place. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Converse, TX 78109
Daniel
Job Details: 02/22/2022
SR 7732836321 partner team Upon calling customer to confirm time of arrival customer asked if I had bulb on me since the last tech did not have bulb on the last visit. I told customer i did but that there would be a charge for bulb even if unit is in warranty. I had remembered going to customers house a while back to change a bulb for a microwave and at the time I didnt know bulbs werent covered so I didnt charge her for microwave bulb. Explained to customer that I was mis informed on the microwave visit and that she pretty much got a free bee on my mistake. Customer said she was not going to pay for oven light and wanted me to show up anyways so she can call office while Im here. Supervisor advised me not to show up if customer does not agree to pay and that she would need to contact whirlpool. Customer was also upset that on last visit the previous tech did not have light bulb on him. I called partner team to get all of this noted but partner team said they could not do much without a model or serial number.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78259
Douglas H.
Job Details: 02/22/2022
Unit only has fast spin or no spin only on normal cycle. Last trip replaced ui and issue persisted. This trip replaced acu and issue still persists. Even after calibration. Contacting techline to talk this over. Spoke with Scott, stated this is normal operation, found that this is how these units are programmed at the factory through quick reference guide. SR 7733021616
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/22/2022
Tested unit Needs new filter housing. Customer does not want to continue repairs at this time. They will call in if they wish to continue. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78219
Daniel
Job Details: 02/22/2022
Customer reported broken agitator. Upon arrival found broken agitator with missing pieces. Customer stated agitator fell apart during wash. Ordering agitator assembly. Will return with parts to repair.; ordrng 1 WP3951744 (Agitator assem)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Selma, TX 78154
Chris S.
Job Details: 02/22/2022
Customer stated that refrigerator was freezing food and freezer food was defrosting. Didnt here compressor kick on. Ordering control board and start device.; ordrng 1 WPW10197428 (start relay) and 1 W11203289 (cntrl-elec)
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near San Antonio, TX 78261
Chris S.
Job Details: 02/22/2022
Change fuse out and also cut down vent hose was way too long and smash preventing good airflow and shutting off unit. Tested unit after cutting off vent hose everything working as designed a good airflow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Shavano Park, TX 78231
Drew
Job Details: 02/22/2022
Replaced heater per tech line. Advised customer of 24-72 hr cool down period, if problem arises again to contact us.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Converse, TX 78109
Daniel
Job Details: 02/22/2022
Customer reported noise coming from dryer when in use. After inspection sounded like the belt might have been stretched out a bit and that the tub had a bit more play then it needed which was causing the noise when tub would spin. Installed new dryer repair kit. Tested unit. Unit now functioning as designed without any excessive noise. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFN502ESS02
Near Bulverde, TX 78163
Douglas H.
Job Details: 02/22/2022
Running pressure: high side 115 psi. Low side in a slight vacuum (rc fan running) pressures stabilizing around 30 psi. Ran test 10 for cooling function while checking pressures. Spoke with Steve from techline, explained the situation. Stated sounds like 3 way valve causing the issue. Wanted to verify pressures and frost patterns on sub steps 3,4,&5 again. sr 7732942891Step 3 low side pressure dropped to around 10 psi and high side about 110 psi. Step 4 low side went to around 10 psi and high side around 110 same in step 5 Contacted techline again, spoke with Bruce. Went over everything with him and he asked me all the parts installed. And then asked if I took all steps possible to locate leak. I confirmed I did. He then stated that he will forward to whirlpool advisor who will contact me or the customer depending on the next steps. Spoke with AE, she will follow up with whirlpool on Friday , unless we hear back sooner. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVWB450WQ1
Near Boerne, TX 78006
Sebastian
Job Details: 02/22/2022
Customer was not able to make it home in time rescheduling for Tuesday as per customer; schdld next appmnt for 3/1 TUE AM