Near San Antonio, TX 78245
Tommy B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 Customer stated that the issue is the unit is not cooling. Found compressor functioning intermittently. Issue is caused by faulty start device. Ordering start device and capacitor. Collected priority service call.; ordrng 1 WPW10197428 (start relay) and 1 WPW10662129 (capacitor)
Near Kendalia, TX 78027
Jim G.
Job Details: 11/13/2020
RANGE JENN-AIR JGRP436WP01 Adjusted burners to low setting. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Thawed unit our completely. Replaced control, heater, evap harness and thermistor. Will ask customer to leave unit as is for the next 24 hours to ensure unit defrost correctly."
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Temperatures are fine in both compartments. I found that the unit was turned off. I turned it on, ran the push button test. Unit tray turned and filled. Unit is fully operational."
Near San Antonio, TX 78253
Justin
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV00 "Replaced ice maker for unit, instructed customer to wait about 24 hours to call back if ice production does not go back to normal."
Near San Antonio, TX 78253
Justin
Job Details: 11/13/2020
DISHWASHER WHIRLPOOL WDF520PADB7 "Found both pad sleeves damaged, will need to replace. ; ordrng 2 WP8268961 (pad)s"
Near San Antonio, TX 78244
S. L.
Job Details: 11/13/2020
DISHWASHER MAYTAG MDB8959SFZ4 Customer under impression unit under warranty advised certain things are but labor and service fee not customer does not want service will contact maytag for assistance.
Near , TX 78015
Colton B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Issue is no ice production l replaced control and valve. Unit tested good. Ice maker went through cycle and filled well.
Near Helotes, TX 78023
Tommy B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Customer stated that the issue is the unit stopped cooling. No compressor function. Minimal amp draw at the wall which is receiving good voltage. Ordering new inverter board to resolve issue.; ordrng 1 W11164517 (cntrl-elec)
Near Helotes, TX 78023
Tommy B.
Job Details: 11/13/2020
RANGE WHIRLPOOL GW399LXUS06 Diagnosis already completed part already ordered. ; saved tckt
Near Cibolo, TX 78108
Shawn W.
Job Details: 11/13/2020
REFRIGERATOR SAMSUNG RF28R7351SG/AA Replaced Ice tray. There is still a little ice build up on the bottom left but very little up top and much better then before. Unit is producing ice.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the issue is the unit is spraying water out of the top of the fridge. Found issue to be the rubber part of the icemaker filter is broken. Ordering parts to resolve issue. Collected priority service call. ; ordrng 1 W11415785 (WATER FILL TUBE)
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/13/2020
WASHER WHIRLPOOL WFW3090JW Customer stated that the issue is the unit turns on and then locks the door inmediately. Cannot run cycles. Could not enter the unit into diagnostics mode. Found issue to be faulty UI and control. ; ordrng 1 W11334214 (CCU ) and 1 W11367297 (UI )
Near San Antonio, TX 78248
Tommy B.
Job Details: 11/13/2020
WASHER AMANA NTW4516FW3 Customer stated the unit is making a loud noise during spin. Showed video for evidence. Found F7E6 motor fault in diagnostics. Unit will need new motor to resolve issue. Ordering parts. ; ordrng 1 W10890624 (motor-drve)
Near Atascosa, TX 78002
Jesus C.
Job Details: 11/13/2020
WASHER MAYTAG MVWB865GW0 Error codes F6E3 F6E2. Unit not powering on. Will need to replace control and UI. ; rqstng P&A on 1 W11135391 (console) and 1 W11162440 (cntrl-elec)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced door hinge. Tested to complete. Unit is good to go.
Near San Antonio, TX 78266
S. L.
Job Details: 11/13/2020
FREEZER WHIRLPOOL WZF34X20DW01 Found top door warped making poor seal snapped photo of this called tech line spoke to Chris same SR advised him of issue ordered new gasket in case one previously installed is warped by old door badge and sealant since previous tech only sealed top advised customer that door will take estimate of 4-8 weeks .; ordrng 1 W10746789 (dor-fmd) and 1 W11178521 (BADGE) and 1 W11501317 (GASKET) and 1 WP482338 (adhesive)
Near Elmendorf, TX 78112
S. L.
Job Details: 11/13/2020
DRYER AMANA NED4655EW1 "Tested unit unit heating to 165 at exhaust. Found old foil vent hose vent hose is collapsing and duct in wall damaged snapped photos,advised customer to get new duct and vent hose and when installing dont kink hose unit heating operation is as designed."
Near San Antonio, TX 78253
Richard G.
Job Details: 11/13/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Customer complaint is that the unit has a plastic odor, like new plastic scent that will not go away. It is also causing the food to have a plastic taste. Could not find anything wrong with the freezer itself. Customer is using baking soda to help with the smell. Suggested possibly removing everything from the freezer and cleaning the entire freezer with a refrigerator safe cleaner. Freezer is functioning normally."
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/13/2020
WASHER MAYTAG MVWC565FW2 Tested unit. Oversuds error code. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near Kerrville, TX 78028
Colton B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 "Issue was a popping noise. Could not replicate noise. Let customer listen to component activation in diagnostics, nothing seemed to replicate noise. Customer is going to record noise if it comes back."
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/13/2020
MICROWAVE OVEN WHIRLPOOL WMH31017HW2 Found that the control board needs to be replaced to fix the light concern. Because it is cost prohibitive our client has decided to not move forward with a repair.
Near San Antonio, TX 78248
Tommy B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer stated that the issue is the unit will not produce ice. Ice maker fill tube is not obstructed. Unit is dispensing water adequately from the water dispenser. In icemaker fill test, unit did not fill. Ordering new icemaker to resolve issue.; saved tckt"
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/13/2020
DRYER WHIRLPOOL WED4850HW0 Tested dryer. Found terminal block damaged. Will need new block. ; ordrng 1 279320 (terminal block)
Near Kendalia, TX 78027
Jim G.
Job Details: 11/13/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 Bushing missing from door. ; ordrng 1 W11223833 (hing-bushg)
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/13/2020
WARMING DRAWER KITCHEN AID KOWT100ESS00 Bearing are missing and fell out of the right side slide. This will need to be replaced. Part ordered.; rqstng P&A on 1 WPW10188461 (slide-drwr)
Near Boerne, TX 78006
Colton B.
Job Details: 11/13/2020
RANGE KITCHENAID KDRS483VSS04 "Issue is no power to unit. Finding issue to be a melted terminal block. Wires look okay, but the power cord is damaged. Customer will have to replace power cord. There is a chance that this repair will be covered by KitchenAid. Tenant has been in the house for less than a year and they are the original renter. Part is out of stock. Left a voicemail for Karen with all of the above info.; ordrng 1 W10467022 (box-termnl)"
Near San Antonio, TX 78250
Jesus C.
Job Details: 11/13/2020
DRYER MAYTAG MED6230HW0 Tested dryer. Error code for moisture strips. Strips test good. Will need to replace ACU. ; ordrng 1 W11406681
Near San Antonio, TX 78253
Richard G.
Job Details: 11/13/2020
RANGE WHIRLPOOL WFG320M0BS3 Customer complaint is that the burners have yellow flames. Verified issue. Will need LP conversion kit.; ordrng 1 WPW10619558 (spud-orfce)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/13/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Customer complaint is that the inside of the dual burner is not heating. Verified issue. Replaced infinite switch, still not working. Will need front left burner.; ordrng 1 W10823727 (elmnt-surf)"
Near San Antonio, TX 78257
Tommy B.
Job Details: 11/13/2020
DRYER WHIRLPOOL WED560LHW0 "After dismantling the unit, found issue to be broken blower wheel. Ordering parts to resolve issue. ; ordrng 1 W11327190 (wheel) and 1 W11401018 (SEAL)"
Near Ingram, TX 78025
Colton B.
Job Details: 11/13/2020
REFRIGERATOR MAYTAG MSS25N4MKZ00 "Issue is a no cool refrigerator. Finding issue to be the compressor not coming on. Condenser fan is operational. Confirmed 120v to start device. Tried two different test start devices, both got hot and would not turn compressor on. Finding issue to be a seized compressor. Ordering and returning. Part is on back order. Serial number indicates a 2020 production date. ; ordrng 1 W10507884 (compressor)"
Near Ingram, TX 78025
Colton B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue is ice will not dispense. Finding issue to be a partially frozen fill tube causing water to miss a portion of the ice maker. Ordering new door to resolve issue. Part is on BO. Will call customer when it arrives. ; ordrng 1 LW11037733 (dor-fip)
Near San Antonio, TX 78250
Jesus C.
Job Details: 11/13/2020
WASHER MAYTAG MVW6230HW0 Tested unit. Screech noise during spin. Will need to replace basket and gearcase. ; ordrng 1 W11178224 and 1 W11423758
Near San Antonio, TX 78253
Richard G.
Job Details: 11/13/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Customer complaint is that the oven temperature is not the same as the reading on the display. Customer states the oven is heating higher than the stated temperature. Preheated oven to 350 degrees. Actual reading stayed about 35 to 40 degrees lower than stated temperature until the unit reached 320 degrees, then actual reading began to overtake stated temperature reading. When oven reached 350 degrees, actual temperature reading was 380 degrees and rising up to 390 degrees. Attempted to offset temperature, lowering temperature causes unit to go down way below set temperature. Will need to order sensor and control.; ordrng 1 W10839510 (cntrl-elec) and 1 W10859573 (sensor)"
Near Kerrville, TX 78028
Colton B.
Job Details: 11/13/2020
REFRIGERATOR KITCHENAID KRSC703HPS01 "Issue is no ice production and a door alarms. Finding issue to be the refrigerator door sitting too low. Tried to level in, but the leveling nut was stripped. Ordering new hinge to resolve that issue. Ice maker responded well in diagnostics. Issue believed to be the door switch. Customer will call if no ice is produced by this evening. Gate code is 107; ordrng 1 W11292872 (hinge-door)"
Near San Antonio, TX 78239
S. L.
Job Details: 11/12/2020
FREEZER MAYTAG MZF34X18FW03 Serial number tag shows manufacturer date 03/20 removed evaporator cover found partial defrost checked thermistor at 77 degrees 2.7k thermistor good found short cycles of defrost circuit through control. Rescheduling tomorrow tentatively ssb shows one.; ordrng 1 W11253271 (CONTROL)
Near San Antonio, TX 78222
S. L.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFE505W0HB2 Closing paper proved DOP verified and attached found both elements and fuse good 240v at terminal no voltage drop any functions in use no power to bake or broil element needs new control.; ordrng 1 WFE505W0HB2 (CONTROL )
Near San Antonio, TX 78244
S. L.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Checked temperature checked ice maker found cracked ice bin and leaking ice maker requested otl. ; rqstng P&A on 1 W11185686 (ICE BIN) and 1 WPW10300024 (icemaker)
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF560SAFB2 Customer stated that the unit is not filling with water. Diagnostics revealed F6E2 error. Unit needs a new water inlet. Ordering parts to resolve issue. ; ordrng 1 WPW10327249 (water intake valve)
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/12/2020
RANGE AMANA AER6303MFS2 Tested unit. Drawer not shutting. Will need to order new bin and panel. ; ordrng 1 W10330070 (panel-drwr) and 1 W10688022 (drawr-util)
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 This unit will need a new auger motor or control board. I will return to vendor if either of the parts are not needed. W11089236 and W11202789. I set the follow on appointment for Monday based on the auger motor already being ordered as well as the other part projected time of delivery.; rqstng P&A on 1 W11089236 (cntrl-elec)
Near San Antonio, TX 78232
Jim G.
Job Details: 11/12/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 Verified issue at the control. ; ordrng 1 WPW10226156 (cntrl-elec)
Near San Antonio, TX 78201
Jesus C.
Job Details: 11/12/2020
WASHER WHIRLPOOL WTW5105HW0 Tested unit. Screeching noise during startup of spin. Will need to replace gearcase. ; ordrng 1 W11423758
Near San Antonio, TX 78227
Justin
Job Details: 11/12/2020
WASHER MAYTAG MHW7100DW0 "F3E1, F9E1, F5E2, F8E1 stored in unit. Will need water valve for unit, would not release cold water correctly. Also the water level sensor is faulty as well. ; ordrng 1 WPW10435242 (valve) and 1 WPW10448876 (switch-wl)"
Near Converse, TX 78109
S. L.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFC150M0JB0 Pulled unit from wall replaced control preheated to 350. Educated customer on new style burner all operations normal.
Near Selma, TX 78154
S. L.
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Called CXC spoke to Brooke she gave me Authorization number WTCPWTCAPL1 complaint is unit not drying ran diagnostics no fault codes. Went through diagnostics dispenser diverter motor and pump working at end of cycle heater came on. Customer uses rinse aid temp at faucet is 121 educated customer on priming hot water that plastics wont dry and to crack door open to aid in drying. Unit operating as designed.
Near San Antonio, TX 78260
Tommy B.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 Customer stated that the unit has lights out in both sections. Customer tried to swap lights to solve problem and so tech ordering additional light in case more than one is out; ordrng 1 W10908166 (module)
Near San Antonio, TX 78239
S. L.
Job Details: 11/12/2020
REFRIGERATOR MAYTAG MRT1183FFFH05 Checked unit cannot find any functional failure with unit unit under 1 year old but advised customer without Whirlpool dispatch she will be liable for any kind of install issues leveling etc. customer to get with Whirlpool for proper dispatch.
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/12/2020
WASHER WHIRLPOOL LSN3000PW2 "Customer stated that the issue was the unit seized up and started smoking. Could not duplicate the issue in the home in spin testing. Unit appears to be in good repair, did observe a very small amount of oil near the transmission and motor. Collected service call."
Near La Vernia, TX 78121
S. L.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Called tech line spoke to Chris sr number 7729265841 explained to him issue. He had really no direction to go on went to back of unit tightened compressor retaining bolts moved all refrigerant lines away from frame. Moved unit off of grout lines on floor releveled unit. So far no noise. Customer will report if it returns.
Near Comfort, TX 78013
Colton B.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM00 Issue is intermittent ice production. Finding issue to be a faulty ice maker. Ordering new ice maker to resolve issue. Part is PSP. Told customer we’d call when part comes in. ; saved tckt
Near San Antonio, TX 78259
Jim G.
Job Details: 11/12/2020
WASHER MAYTAG MVW6230HW0 "There is a fault code for a lid lock issue but in fact all components are non responsive. I verified that voltage to main board however it appears the main board has failed. I spoke to JK with WP technical SR# 7729263678. Advised to replaced UI , door lock, and main board. ; ordrng 1 W11394572 (LID LOCK ASSEMBLY) and 1 W11419173 (MAIN BOARD ) and 1 W11478524 (UI ASSEMBLY. )"
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/12/2020
ICEMAKER (STANDA WHIRLPOOL GI1500XHS9 The unit has no power at all. I found that the transformer had 0 ohms resistance and had an open. It also was receiving 0 VAC potential to move electrons. This step down transformer is bad and will need to be replaced. Unfortunately when looking up the part in Marcone I discovered that the part is discontinued.
Near San Antonio, TX 78237
Jesus C.
Job Details: 11/12/2020
WASHER MAYTAG MVWC565FW2 Tested unit. Found water leaking from drain hose on pump. Hose not secured to pump. Secured hose with clamp. No further leaks during testing. Job complete.
Near San Antonio, TX 78260
Tommy B.
Job Details: 11/12/2020
MW-HOOD COMBO MAYTAG MMV1175JZ0 "Customer stated the issue was that the light does not come on. Customer states that they have already changed the lightbulb. Found issue to be a burned out wiring harness along with the socket. Ordering both parts to resolve issue.; ordrng 1 W10210871 (holder,lamp) and 1 W11383533 (WIRING HARNESS)"
Near , TX 78015
Douglas H.
Job Details: 11/12/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Unit microwave door not closing properly. Finding when door pushed a little harder. Inspected unit to find a dent in the frame right at the interlock plunger on the right side. Calling techline to report potential frame damage. Spoke with Chris. Explained the issue. He stated, sounds like an issue with the door. Wants to video call. Video called Chris. He then stated the dent is part of the cavity and not a replaceable part. Techline deemed unit unrepairable. No further issues at this point. Sr 7729260038"
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Tested unit. Found no leaks. No further issues. Unit is working properly. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/12/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Replaced mw control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/12/2020
WASHER WHIRLPOOL WFW5620HW2 Replacedvalves and dispenser assembly. Ran unit through automatic test. All good. Tested to complete. Unit is good to go.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/12/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Module is out. ; ordrng 2 W11462342 (LED MODULE)s
Near Boerne, TX 78006
Douglas H.
Job Details: 11/12/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Unit shows random temps when opening the door. Checked error codes. Found f6e4 UI communication error on it from February and this morning. Ordering console to resolve the issue. Part on b/o; ordrng 1 W11296171 (CONSOLE)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/12/2020
RANGE JENNAIR JDS9860AAP Checked range found igniters back off and valve tubes backed off reseated unit is working as designed. No issues. Job complete.collected service call fee.
Near La Vernia, TX 78121
S. L.
Job Details: 11/12/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Found e2 error on ice maker temps were good fans running checked voltage on ice maker harvest has voltage but ice maker motor failed replaced ice maker tested filled and harvested no errors and filled with water all operations normal. paid in full.; used 1 W11294907 (ICEMAKER) from stock
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 11/12/2020
DISHWASHER KITCHENAID KDTE304DSS0 Checked dishwasher found motor not spinning and leaking water part is on order will need to replace.customer does not want repair wants we unit#5427; schdld next appmnt for 11/16 MON !
Near Boerne, TX 78006
Douglas H.
Job Details: 11/12/2020
REFRIGERATOR JENN-AIR JFC2290REM02 Customer stating unit making loud growling noise for extended period of time intermittently. Customer had recording of noise. Found compressor running hotter than it should be. Ordering compressor to resolve the issue. Parton b/o; ordrng 1 W10507884 (COMPRESSOR )
Near San Antonio, TX 78231
Ezequiel V.
Job Details: 11/12/2020
WASHER WHIRLPOOL WTW5000DW3 Checked washer found error code f1e1 internal board failure ordering control board to resolve issue. ; ordrng 1 W11417466 (CONTROL BOARD)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/12/2020
DISHWASHER KITCHEN AID n/a "Issue is intermittent operation on dishwasher. Found error codes F9E1, F8E2, F10E1, and F6E6. Verified operation in diagnostic cycle. Finding issue to be a control board. It is the one component that all of the error codes have in common. Ordering control to resolve issue. Collected SC and quoted customer on return visit. Asking office to call customer hen we have confirmed that we have the part. ; ordrng 1 W10473197 (cntrl-elec)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/12/2020
MICROWAVE OVEN MAYTAG MMW9730FZ05 Swapped out parts to resolve door closing issues resulting in a lack of function. Unit is now testing good with no further issues at this time
Near San Antonio, TX 78253
Justin
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Replaced freezer door, tested to complete."
Near San Antonio, TX 78258
Tommy B.
Job Details: 11/12/2020
WASHER MAYTAG MVW7230HW0 Customer stated that the issue was the unit makes a weird squealing noise during spin. No errors in diagnostics and could not duplicate the issue in the home. Reviewed use and care guide along with proper loading procedures and techniques to avoid any issues in the future. Customer instruct now fulfilled. Including picture from SD web. No further issues at this time.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/12/2020
DRYER MAYTAG MEDX655DW1 Switch is faulty. ; ordrng 1 WPW10563095 (relay-pts)
Near San Antonio, TX 78259
Jim G.
Job Details: 11/12/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Replaced console. Issue resolved.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFE505W0HS1 "Replaced wire harness on range due to block being burnt after replacement tested range no issues, unit sis working as designed. Job complete."
Near San Antonio, TX 78245
Justin
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Found water not turned on, but motor is not engaging anymore. Will need sump motor for unit. ; O-emld tckt"
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 I called our customer to explain to her that this job was dispatched as an out of warranty call. She really did not want to pay for this service and I understand completely that since it is a unrepairable situation which is not her fault it should be paid by Kitchen Aid. Unfortunately we do not have an authorization from a kitchen Aid. I advised our customer that she could try and work this out with Kitchen Aid. I counseled with N on this. Called Whirlpool Trade Partners and spoke with Laura to document. I know our customer has AIG but it was not sent with an authorization. Reference number 7728753232
Near Helotes, TX 78023
Richard G.
Job Details: 11/12/2020
OVEN ELECTRIC (D KITCHENAID KEBS279BWH01 Customer complaint is that the unit is receiving error code F6E1 oven over range temperature. Found unit to have a bad control board. Ordering control and sensor. Collected service call fee.; ordrng 1 WP74008369 (sensor- ov) and 1 WPW10317345 (cntrl-elec)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/12/2020
REFRIGERATOR JENNAIR JS42PPDUDE00 Freezer lights not illuminating properly. Found lower left module out. Ordering module to resolve the issue. Part on b/o; ordrng 1 W11462342 (MODULE)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Issue was ceiling lights out in refrigerator. Replaced freezer light, unit testing good."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Unit making a grinding noise. Found cause to be damper motor making the noise. Ordering damper motor to resolve the issue. ; ordrng 1 WPW10594329 (DAMPER CONTROL)
Near San Antonio, TX 78259
Jim G.
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Rail Stop was incorrectly positioned. Used wire to correct and repair. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/12/2020
MW-HOOD COMBO KITCHEN AID KOCE500ESS01 "The fan is rattling. This was a in cabinet oven microwave combo. I removed the unit from the cabinetry and disassembled the microwave cabinet. I discovered that the Tory screws holding in the Magnetron Fan motor were lose causing the fan to drop down slightly causing the excessive rattling. I tightened down the screws, tested unit and it is now functioning as designed. There was a second appliance in this call and the additional service fee was added to this invoice for collection purposes."
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/12/2020
WASHER FRGIDAIRE ATF7000FE0 Our customer is having problems with the unit going into wash cycle. He had the door latch replaced recently and I found that the door is not seated correctly on the hinge. I tried to reset it but is damaged. I found that the unit had an error code E56 high motor current. Conducted test 9. The motor winding from pin 1 wrt to pin 2 is 40 k ohms. Pin 1 wrt 3 is 2 ohms and pin wrt 3 is 2 ohms. They should all have resistance between 4 and 6 ohms. The motor will need to be replaced. I accidentally broke the hinge part that latches into the door latch. The door is not aligned right and I used to much force when showing our customer. We will cover this part. I explained to our customer that we could need more parts in the future related to the door hinge problem as well as the control board. Quote is only to fix the motor. Our customer paid our service fee on job number 80236 so this was removed from this invoice.Remaining balance if our customer moves forward.; o
Near San Antonio, TX 78215
Jesus C.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new harness. No issues during testing. Job complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/12/2020
RANGE KITCHENAID KFDC558JSS00 Lower panel was missing and support foot not engaged. Correct used wire tie to secure harness and hoses. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78249
Colton B.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL MFT2776FEZ00 Issue was a frozen over evaporator. Replaced wire harness and repair kit. Unit tested good. While taking unit apart I broke the air tower. Ordering new one to resolve issue. Not scheduling a return date for that. ; ordrng 1 W10749497 (air-tower)
Near San Antonio, TX 78253
Justin
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Plastic piece is falling off of bottom of door. Not replaceable parts, would need to replace doors. Both doors psp items. ; ordrng 1 LW11038910 (dor-fip) and 1 LW11038917 (dor-fip) and 2 W11311686s"
Near San Antonio, TX 78255
Tommy B.
Job Details: 11/12/2020
WINE COOLER KITCHEN AID KUWA244PBS1 Customer has decided to decline service on the product
Near Boerne, TX 78006
Douglas H.
Job Details: 11/12/2020
RANGE JENN-AIR JGRP436HL00 Last trip found faulty UI board. Replaced UI board to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78253
Justin
Job Details: 11/12/2020
RANGE WHIRLPOOL WFG525S0JS0 "Will need electrode for bake, and bake burner tube. Broil working as designed. ; ordrng 1 WP9758078 (burnr-oven) and 1 WP9758079 (igntr-oven)"
Near San Antonio, TX 78254
Richard G.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Replaced oven igniter and sensor. Preheated oven to 500 degrees, per customer’s request. Temperature remained consistent up to 500 degrees. Tested to complete. Unit is good to go."
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 11/12/2020
WASHER WHIRLPOOL WFW6620HW0 Checked washer found bad acu and hmi ordering both to resolve unresponsive unit. ; ordrng 1 W11294803 (cntrl-elec) and 1 W11322905 (cntrl-elec)
Near San Antonio, TX 78245
Justin
Job Details: 11/12/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Spoke with customer and he needs to reschedule to look for closing paperwork. ; schdld next appmnt for 11/13 FRI !
Near San Antonio, TX 78260
Jim G.
Job Details: 11/12/2020
COOKTOP GAS KITCHENAID KCGD506GSS00 Replaced all bezels. Issue resolved.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/12/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Control is incorrect part. Ordering correct part by taking part number directly from the unit.; ordrng 1 W11325603 (CONTROL)
Near San Antonio, TX 78251
Richard G.
Job Details: 11/12/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint is that the unit is not heating during bake. Verified issue. Broil is not working either. Will need main control.; saved tckt
Near San Antonio, TX 78227
Richard G.
Job Details: 11/12/2020
WASHER MAYTAG MVWB835DW2 "Replaced bearings, hinges, and lid. New lid came damaged on the corner. Will need to reorder. Left new lid installed so that customer will not have to keep lid held down to lock. Door is also catching on the dispenser bezel. Ordering bezel.; ordrng 1 W10601845 (bezel) and 1 W11259006 (lid)"
Near San Antonio, TX 78231
Ezequiel V.
Job Details: 11/12/2020
WASHER MAYTAG MVWB835DC4 Checked washer found bad valve replaced valve after replacement no issues. Unit is working as designed good water flow coming into washer.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 11/12/2020
WASHER WHIRLPOOL WFW6620HC0 Checked washer found light not blinking on acu no displays coming from hmi ordering control board and hmi to resolve issue.; ordrng 1 W11294801 (cntrl-elec) and 1 W11322905 (cntrl-elec)
Near San Antonio, TX 78228
Richard G.
Job Details: 11/12/2020
DRYER WHIRLPOOL WED4815EW1 "Customer states that the unit squeaks loudly and can be heard in the street. Verified issue. Will need to replace pulley and wheels. Will need to order dryer repair kit. Dryer pulley was replaced less than 30 days ago, but wheels and belt were not. Will replace all parts with dryer repair kit.; ordrng 1 4392065 (dryer repair kit)"