We serviced a
KITCHEN AID RANGE
Model KFGS366VSS03
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/11/2021
Called while en route customer stated that all 5 burners on range are working as designed. Customer stated that they no longer need service. Job complete.
We serviced a
WHIRLPOOL VENT HOOD
Model WVU37UC6FS0
Near Boerne, TX 78015
Douglas H.
Job Details: 03/11/2021
Last trip had broken parts. Needed to replace fan blade. Replaced blower wheel to resolve the issue. Unit testing good with normal noise. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Ingram, TX 78025
Colton B.
Job Details: 03/11/2021
"Issue was that the top rack kept catching on the inner gasket. Uninstalled and reinstalled gasket, unit tested good. Rack is no longer catching."
We serviced a
SAMSUNG DRYER
Model DV45H7000EW
Near Canyon Lake, TX 78133
Jim G.
Job Details: 03/11/2021
I found that there was water in the vent from roof likely causing a short. I also verified that the unit was wired incorrectly at the terminal block and not grounded properly.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near San Antonio, TX 78248
Chris S.
Job Details: 03/11/2021
Customer stated that washer wasnt acting right and leaking. Tested washer for leaking ran multiple cycles and got no leaking. And found that customer has to put the right cycle to get the time she wants. Showed customer how to use different options for washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near San Antonio, TX 78260
Chris S.
Job Details: 03/11/2021
Replaced icemaker tested unit everything working as designed. Also used the new icemaker that whirlpool sent to the customer.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 03/11/2021
Replaced agitator and gearcase due to squeal when in spin cycle also found oil leaking from gearcase. After replacement tested washer unit checked good no issues or error codes found during testing or operation. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near San Antonio, TX 78255
Justin
Job Details: 03/11/2021
"#2054 gate code. Replaced left side door, noted a small scratch on inside of door. Customer said it was ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near San Antonio, TX 78237
Jesus C.
Job Details: 03/11/2021
Tested unit. Found diffuser stuck open. Replaced baffle. Now opens and closes. No further issues. Tested to complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/11/2021
"I called the customer ahead. They told me they would not open until 9, but that their Sister might be there or I could wait. I arrived and called to find address and it was actually 118. I inquired on path to payment and they felt they had a warranty to cover everything but labor. I explained that it was showing out of warranty. They claimed they had an extended warranty. They showed me paperwork only relayed to manufacturer warranty. We went back and forth about 7 times and they were still wanting labor covered. I explained if they had some other warranty that they would have to contact that warranty."
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEH00
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 03/11/2021
Checked refrigerator found no leaks. Found ice maker stuck mid harvest. Ordering ice maker to resolve issue. Collected service call fee.; ordrng 1 W10884390 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/11/2021
Replaced valve good water pressure into washer is working with weak drain pump ordering drain pump to resolve issue. ; ordrng 1 W10919003 (pump-water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Castroville, TX 78009
Jesus C.
Job Details: 03/11/2021
Tested unit. All lights still flickering. Found module for crisper drawer bad. Replaced with one customer had. All lights turn on. No further issues. Tested to complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78247
Tommy B.
Job Details: 03/11/2021
"After unplugging the drawer, the lights came back on. Conferred with DH and JR regarding the situation. It is recommended to swap out the wiring harness since the user interface did not resolve the issue. Also ordering fill tube heater to resolve icemaker problem.; ordrng 1 W10815668 (Door) and 1 W10673048 (Heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS
Near Kerrville, TX 78028
Colton B.
Job Details: 03/11/2021
Issue is no operation on dishwasher. Found multiple broken wires. Ordering new wire harness to resolve issue. Will call customer when parts come in. ; ordrng 1 W10889943 (Wire harness)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78227
Jesus C.
Job Details: 03/11/2021
Tested unit. Not powering on. Good power supply. Found connectors to control loose causing poor connection. Repaired connector. No issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Boerne, TX 78015
Douglas H.
Job Details: 03/11/2021
Called Cxc to see if their system shows unit being under ELW as sb web doesnt show it. Spoke with Stacy. She looked unit up and in their system it shows it does show ELW. Unit under ELW warranty per CXC. Customer stated unit not heating properly and struggles getting to higher temps. Tested unit to 350 and found unit heating properly to 350. Reset to test unit to 400. Unit temps are spot on. Customer is using an analog thermometer and found that isnt accurate at all. During diagnosis found that the igniter harness was close to being in the flames. Use a wire tie to secure that harness away from flames and in proper location. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Kerrville, TX 78028
Colton B.
Job Details: 03/11/2021
Issue was water dripping from dispenser. Removed air bubbles. Issue is better but here is still a little drip. Ordering a new valve to resolve issue. Will call customer when parts come in.; ordrng 1 WPW10420083 (Valve)
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS02
Near Kerrville, TX 78028
Colton B.
Job Details: 03/11/2021
"Issue was a broken connector on UI. Replaced the broken UI, unit tested good. Only quoted SC before installing initial UI. Console is covered under 5 year warranty. Did not collect Labor because labor was not initially quoted."
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Center Point, TX 78010
Colton B.
Job Details: 03/11/2021
"Issue was an F1E1 error code. Replaced control, unit tested good. Collected SC+P+L"
We serviced a
MAYTAG OVEN ELECTRIC (D
Model CWE5800ACS14
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/11/2021
After removing the unit from the wall is powered on. Customer decided to postpone repair unless issue persists. No further issues at this time.
We serviced a
KITCHEN AID DISHWASHER
Model KDPE334GPS0
Near Comfort, TX 78013
Colton B.
Job Details: 03/11/2021
"Same issue as before. No error codes found. Unplugged 12v DC fan. Ive never seen this style of fan cause problems, however it is possible. Cus is going to try it and call us back if she continues to have problems."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Chris S.
Job Details: 03/11/2021
Customer stated that dishwasher water smell really bad and water fills back up in dishwasher. Found issue to be that drain hose needs a loop so that water doesnt go back into dishwasher. Tested unit everything working properly.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA-1SU
Near Bulverde, TX 78163
Jim G.
Job Details: 03/11/2021
We could not duplicate the issue however I will schedule a callback to revisit the issue and verify it is still functioning. ; schdld next appmnt for 3/18 THU !
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 03/11/2021
Replaced all parts tested unit good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near San Antonio, TX 78255
Colton B.
Job Details: 03/10/2021
"Issue is ice maker not getting voltage. Replaced control, IM now getting voltage. Unit appears to be good to go."
We serviced a
AMANA RANGE
Model AER6303MFS2
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 03/10/2021
Checked range found front left element on high heat at all times. Checked infinite switch and was faulty. Replaced switch checked range and unit is working as designed. Checked for error codes none found during testing or operation. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near San Antonio, TX 78229
Sebastian
Job Details: 03/10/2021
Was able to replace just the pulley unit good to go returned motor
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78249
Sebastian
Job Details: 03/10/2021
Found that unit is making a squealing noise when under a load doesnt seem to do it with no clothing ordering gear case along with a belt and cam to resolve issue. Parts team to reach out with all parts are available; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/10/2021
Found that our customer has a damaged water filter housing. It will need to be replaced. Part ordered.; ordrng 1 WPW10394053 (Housing)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/10/2021
Installed new control. No issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 03/10/2021
Did not receive suspension part scheduling for Friday confirmed with parts team; schdld next appmnt for 3/12 FRI AM
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW06
Near Benton, AR 72015
Micheal
Job Details: 03/10/2021
Compressor pulling between 1.9 and 2.5 amps. Ordered W11209866 compressor.; ordrng 1 W11209866 (Compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/10/2021
"Checked washer found cam really loose attempted to tighten down still wobbly, replaced cam with TS after replacement tested washer no issues, no error codes found during testing or operation. Job complete.; used 1 W10721967 (CAM) from stock"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Converse, TX 78109
S. L.
Job Details: 03/10/2021
Called CXC spoke to Veronica sr 7730178314 was given goods date 2/5/21 unit is in new construction under warranty. Checked heat sensor at 71 degrees. 1082 ohms preheated to 350 with thermocouple at heat sensor ran 3 heat cycles added and divided to find average temperature which is 351.2 unit is within normal operating temperature range unit operating as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/10/2021
"Inspected unit for error code and noise, ran diagnostic found error code f9e1 drain pump, found that the drain pump,p wasnt operating as normal, replaced drain pump tested unit operation checks okay ran calibration ; used 1 W10876600 (Pump) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/10/2021
"Customer is experiencing a significant leak and also said that the dispenser was not dispensing detergent. The serial number is rubbed off the sticker, so was not able to document. Pulled off top panel to look for obvious leaks. Ran diagnostics and received error code F05 E04 door not opens between cycles and F01 E01 ACU error and F08 E03 overflow condition and F03 E01 water level system error. I ran service cycle to identify leak. The drain pump has a crack and is leaking water in a steady stream. I did find evidence of the the dispenser deteriorating at the seems. Our customer decided they did not want to replace the dispenser assembly though. They just want the leak fixed. Our customer paid our service fee and extensive diagnostic labor. Remaining balance due upon completion of repair; ordrng 1 WPW10605427 (Drain Pump)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Benton, AR 72015
Micheal
Job Details: 03/10/2021
Unit intermittently shuts down and has no power.unit has failed control board cust not repairing unit. Collected by cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAT04
Near San Antonio, TX 78222
S. L.
Job Details: 03/10/2021
"Found RC bottom light not working caused FC light to be out and dim RC light. Replaced with truck stock light tested all operations normal gave senior discount collected :part,service fee labor tax and discount.; used 1 Wpw10515057 (Light) from stock"
We serviced a
WHIRLPOOL LAUNDRY
Model WTW7500GC2
Near Conway, AR 72034
Jeff N.
Job Details: 03/10/2021
Replaced lid. Checks good. In diagram could not tell which piece had the plastic seal on it.
We serviced a
UNKNOWN VENTHOODS
Model WVU37UC6FS0
Near Schertz, TX 78154
S. L.
Job Details: 03/10/2021
Unit is under ELW through Pulte found wire harness for lights routed below control button and screws werent fully installed to control tightly due to harness being in the way used truck stuck zipties to secure harness so it does not interfere with mounting of button control reinstalled screws and tested buttons secured all operations normal.; used 2 W11390781 (Ziptie) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Benton, AR 72015
Micheal
Job Details: 03/10/2021
"Control panel that we received is black, it needs a white one, W10827956. Reordered white panel; ordrng 1 W10827956 (Panel)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78244
S. L.
Job Details: 03/10/2021
Checked hoses no leaks Removed top and rear ran unit no leaks called techline spoke Leon sr 7729870408 advised him of situation he advised if leak isnt apparent at time of service cannot diagnose unit. Ran regular cycle no leaks from unit or from plumbing did notice slight low water pressure from cold inlet valve ordered housing to see if this resolve leak.; ordrng 1 W11396714 (Valve housing)
We serviced a
WHIRLPOOL OVEN
Model RB120PXK0
Near Little Rock, AR 72205
Micheal
Job Details: 03/10/2021
"Inspected unit and found failed selector switch, part is NLA..310866; rqstng P&A on 1 310866 (Select switch)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78219
S. L.
Job Details: 03/10/2021
Spoke to customer he advised me that unit was taking long time to dry but the had unit set to low heat they are using high heat and unit if operating. No further repair needed all operations normal.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Little Rock, AR 72204
Micheal
Job Details: 03/10/2021
"Tested unit and found failed pump assembly, ordered pump.; ordrng 1 W10919003 (Pump)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/10/2021
"Replaced basket on washer due to washer not being able to spin after replacement washer checks good no issues, no error codes good spin and agitation job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/10/2021
"I found the unit with the lid stuck closed and the UI displaying error code F9 E1 Drain Pump system problem. I unplugged the unit for over 1 minute, plugged it back in and the door lock opened then the UI displayed error code F8E6 Water Hazard.. I was able to finally get it to go into diagnostics after a couple reboots. It only displayed the F9E1 error code. I cleared the error code and went into component activation and discovered that the drain pump would not work. As well, the door lock would not activate. No loads I tried to isolate would work. It also ran diagnostics cycle with no movement. I drained the water from the tub. This unit will need a new control. Part ordered. Res res rescheduling drain pump already ordered as a contingency.; ordrng 1 W11498803 (Control)"
We serviced a
KITCHENAID KITCHEN
Model KDTE334GPS0
Near Mayflower, AR 72106
Jeff N.
Job Details: 03/10/2021
Installed drain pump checks good.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model n/a
Near Helotes, TX 78023
Douglas H.
Job Details: 03/10/2021
"Prior to arrival looked unit up to find unit is the countertop variety of microwave. Upon arrival explained that there wasnt anything that I could do as there wasnt a part list to look parts up due to replacement warranty. Customer understood that I couldnt service unit. Didnt charge a sc as I didnt go in the home to look at the unit, customer verified that it was a counter top unit. No further issues at this point."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Garden Ridge, TX 78266
Chris S.
Job Details: 03/10/2021
"Replaced motor, capacitor, and shifter tested unit everything working properly."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Hot Springs, AR 71909
Blake D.
Job Details: 03/10/2021
"Inspected unit for baffle catching clothes, found that one of the baffles were lose, open the top of the unit and found that the screw toward the door was not in the screw hole, took screw out and but the screw in the right spot, showed customer that all baffles are good to go, unit operation checks okay"
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/10/2021
Customer stated unit not making ice or dispensing water after the winter storm but slowly started coming back. Tested and found low trickle of water coming from dispenser. Found the issue to be extremely low water pressure from home side barley trickling out. Advised customer to contact plumber to resolve the issue of little to no water pressure coming from home side. Collected sc. no further issues at this point.
We serviced a
WHIRLPOOL LAUNDRY
Model MVW6230HW0
Near Vilonia, AR 72173
Jeff N.
Job Details: 03/10/2021
Error code in spin cycle intermittently. Customer says 3 times a week. Ordered pcb. ; ordrng 1 W11498803 (CONTROL BOARD)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78219
S. L.
Job Details: 03/10/2021
Complaint F0E9 error long cycles and fabric softener dispenser not working in service mode all components passed and have F0E5 and F0E9 error codes. Ran automatic service cycle and Called tech line spoke to Sterling sr 7730217142 once cycle completed all components working including fabric softener and no excessive vibration in spin or agitate he had me run DLMS calibration advised me to do this when any work is done. Advised me to check harness between stator and ACU and if this checks good run service cycle again if code reappears to replace ACU due to interference in feedback loop for off balance detection which will cause all symptoms that customer complaint has. Checked harness this was good ran service cycle codes came back ordered new ACU and Stator.; ordrng 1 W11195971 (Stator) and 1 W11419171 (ACU)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Jacksonville, AR 72076
Jeff N.
Job Details: 03/10/2021
"No error codes. Checked washer for max fill during bulky setting. Checked good. Checked unit for vibration during high spin, checks good. Explained to customer if unit gets off balance it will give a code and shut down.; used 1 W10135699 (AFFRESH TAB) from stock"
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIS18PNZB0
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/10/2021
I ran the unit through the ACT service steps and found that the recirculation pump and the drain pump are not functioning as designed. They are working but not efficiently. This is causing slow ice production and molted ice. I ran the diagnostics cycle and received simIlar results. Our customer will not be moving forward with the repair at this time and wants to weigh the options. Our customer paid our service fee as well as diagnostic labor. Remaining balance due upon completion if they move forward with the repair; ordrng 1 WPW10489125 (Drain Pump) and 1 WPW10489122 (Recirculation Pump) and 1 WP3400884 (Screw)
We serviced a
WHIRLPOOL REFRIG
Model WRS555SIHV00
Near Little Rock, AR 72209
Micheal
Job Details: 03/10/2021
"Found newly installed icemaker in harvest position with torn flex tray. Documented with tech line, 7730215559. Appears that motor in icemaker failed..; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near Converse, TX 78109
S. L.
Job Details: 03/10/2021
Found no voltage from control to light socket on vent light. No wire issues found burn mark on light terminal needs socket and control model serial tag shows manufacturer date 5/2020; ordrng 1 W10892389 (Control) and 1 W10210871 (Housing)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/10/2021
"Issue was unit stuck in drain mode. Found F8E1 error code. Found cold water valve turned off. Turned cold water on, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Bryant, AR 72022
Micheal
Job Details: 03/10/2021
"Wash arm came off, reinstalled and tested normal"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/10/2021
"Replaced control board on washer, after replacement tested washer no issues no error codes found during testing or operation. Also replaced belt due to squeaking. No abnormal noises heard after replacement. Job complete. Collected remaining balance."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW01
Near Sabinal, TX 78881
Jesus C.
Job Details: 03/10/2021
Installed new compressor and evap. Recharged unit. Holding pressure. Will reschedule to verify repairs. Glass shelf damaged. Will need new shelf. Will need extra time slots due to drive time and sealed system issue. ; ordrng 1 W10581574 (Glass)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Castroville, TX 78009
Jesus C.
Job Details: 03/10/2021
Tested unit. Having defrost issues. Will need to replace control and thermistor. ; ordrng 1 W11293202 (Control) and 1 WPW10383615 (Thermistor)
We serviced a
MAYTAG WASHER
Model MTW6600TQ0
Near San Antonio, TX 78266
Chris S.
Job Details: 03/10/2021
Customer stated that washer hits walls when in spin. Test washer in spin and tub off balance. Found issue to be faulty suspension. Collected SC and quoted P&L 278.08
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/10/2021
"Customer stated plastic lock housing came out of the liner, still makes the awful noise and now shows over temp. Did hear the noise after the compressor came on, appears that the compressor is the noise and over temp issue. As for the plastic lock housing built into the liner cant find it on the parts list. Calling techline to see if thats a serviceable part since built into the liner. Spoke with TJ, explained about door lock housing. He talked to his lead about it as he didnt see it being a serviceable part as well. Wanted to do a video call, to get pictures for his lead. Did video call and got the pictures he needed. Deemed unit as nonrepairable, no further issues at this point. Advised they will be in contact with customer. SR 7729855999"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Castroville, TX 78009
Jesus C.
Job Details: 03/10/2021
Installed new doors. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 03/10/2021
Last trip found faulty control and ui. Replaced both and still didnt work. Found have defective parts. Uninstalled new parts to send back as defective. Reordered control and ui. ; ordrng 1 W11305308 (Control) and 1 W11368911 (Ui)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB0
Near San Antonio, TX 78245
Justin
Job Details: 03/10/2021
"Bake element is not working as designed, broil is turning on when in bake mode. Will need control and bake element. ; ordrng 1 W11256088 (Control) and 1 W11182108 (Bake element)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78228
Sebastian
Job Details: 03/10/2021
Found that unit was stuck in the draining mode whenever you plugged it in and went straight to draining was able to cancel out and restart unit and unit was working as it should except cold water after resetting found that unit is tilted in a bad way shimmed up on two by fours not stable whatsoever instructed customer that they are hanging in a basket by doing this when it fills with water and it is dropping more on one side than the other possibly could do damage to the suspension instructed customer that they need to set up a proper flooring for install for future service and if they ever want that unit to work appropriately did confirm Call side water valve terminal was loose causing it to not make good connection once applied terminal on there correctly and cleaning out the terminal connectors unit was feeding water as it should use zip tied to ensure that unit does not come loose from the terminal again; used 1 8567668 (Tie) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/10/2021
"Replaced housing on washer, housing came with new valves after replacement tested washer no issues no error codes, washer is working as designed. Job complete."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Schertz, TX 78108
Chris S.
Job Details: 03/10/2021
Replaced convection fan and broil they whirlpool sent customer. Test unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Schertz, TX 78154
Chris S.
Job Details: 03/10/2021
Replaced damper control board and evap fan motor. Tested unit and still not working. Put it in test mode and evap fan and bimetal test did not work. Ordering harness and reordering fan motor.; ordrng 1 W11260592 (harns-wire) and 1 WPW10128551 (evaporator fan motor)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78245
Justin
Job Details: 03/10/2021
"Replaced motor, found actuator bad as well. Both went out at the same time. ; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Cibolo, TX 78108
S. L.
Job Details: 03/10/2021
Complaint is customer has intermittent issues with starting bake cycle unit doesnt always respond to input at keypad tested found cancel button not working and when selecting cycle screen shows on but control not sending voltage to bale element light or fan. Checked found F6E4 error cleared code ran component activation all components working wires and connectors good needs ACU and Console.; ordrng 1 W11261167 (ACU) and 1 W11296171 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78245
Justin
Job Details: 03/10/2021
"Dishwasher has been swapped out, please close job."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/10/2021
Our customer was having problem with enough water. She has been using Normal with Deep water. I showed her that the deep water feature will not work on Normal cycle according to the users quick reference guide. No error in diagnostics. Ran automatic test mode and all loads functioned as designed. We ran a load and identified that the unit is working as designed. Bill Whirlpool as customer instruct.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/10/2021
Issue is a loud screeching noise. Finding damage on drive shaft and cam. Ordering new gearcase and cam to resolve issue. Will call customer when parts come in.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near San Antonio, TX 78215
Sebastian
Job Details: 03/10/2021
That the freezer section evaporator is completely frozen up ordering fan assembly along with thermistors to resolve issue got OK from maintenance to do repair; ordrng 2 W10316760 (Thermistor)s and 1 W11449066 (Harness)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS00
Near Schertz, TX 78154
Chris S.
Job Details: 03/10/2021
Customer stated that oven display screen was locked and couldnt unlock it and use it. I unlocked screen and tested unit everything working properly. Collected SC
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near San Antonio, TX 78245
Tommy B.
Job Details: 03/10/2021
Swapped out control and unit is testing good at this time. Did not need the light module. No further issues at this time.
We serviced a
SAMSUNG WASHER
Model WF337AAG/XAA
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/10/2021
"Checked washer found drain pump not draining, called Samsung techline confirmed bad drain pump ordering drain pump to resolve issue. Collected PSC fee. ; ordrng 1 DC31-00054A (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/10/2021
"Replaced ui on washer due washer not responding when powering up, after replacement of ui tested washer no issues, washer is working as designed. Job complete."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF705HPS01
Near San Antonio, TX 78260
Jim G.
Job Details: 03/10/2021
Verified a loose filter to fault as the water had been cut to dispenser and ice maker. Repositioned filter and issue was resolved.
We serviced a
KITCHEN AID RANGE
Model KSDG950ESS1
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 03/10/2021
"Replaced convection fan and overdue to metal to metal scrapping heard when on bake after replacement tested range no issues, checks good job complete."
We serviced a
WHIRLPOOL RANGE
Model WGE745COFS01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/10/2021
"Issue was large fluctuations in temperature. First time out I recalibrated the unit and left. Customer called back, so I ordered parts before returning. Tested oven sensors. Both sensors were well within the Resistance range as explained by the tech sheet. Explained to customer that the control is the only other thing it could be. Also talked to customer about temperature swings in oven. Customer still wanted to have new control installed. Installed control to resolve issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near San Antonio, TX 78209
Sebastian
Job Details: 03/10/2021
Im at the wires at the hands of the bottom of the freezer door was broken found three broken wires white blue and yellow did my best to make new but connections connections seem to be holding use a good amount of electrical tape to stick in the wire as best as I could explain to the customer that I cannot consider this a permanent fix and to really address the issue that they have to buy another door explain to customer that is buying another door would most likely exceed the cost of the unit made repair charge service fee only unit good to go
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Sebastian
Job Details: 03/10/2021
"6687 code Replaced power supply and wire harness to Deli, customer to monitor"
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/10/2021
"Checked washer found error codes F9E1 F3E1 found drain pump not draining properly, and pressure switch fault did not clear ordering drain pump and pressure switch to resolve issue. Collected service call.; ordrng 1 WPW10448876 (water level switch) and 1 WPW10605427 (pump-water)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78006
Colton B.
Job Details: 03/10/2021
Issue is that unit wont advance cycle. Finding issue to be the drain line is on the ground and the washer will not hold water. Customer will make adjustments.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near San Antonio, TX 78260
Jim G.
Job Details: 03/10/2021
Verified a faulty gasket (boot). Will return to repair. ; O-emld tckt
We serviced a
SAMSUNG DRYER
Model DVE52M7750V/A3
Near Boerne, TX 78015
Douglas H.
Job Details: 03/10/2021
Last trip found faulty rollers. Replaced all rollers to resolve the issue. Unit testing good now with normal noise. No further issues at this point.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KHMS2056SSS3
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/10/2021
"This is an out of warranty unit and I spoke with our customer ahead of time to explain that we could get this fixed but to understand that these repairs can be cost prohibitive and that therefore many appliance repair companies will not work on microwaves. Our customer agreed for me to move forward with the assessment. This unit would usually need to be removed from the cabinet to take apart to gain access to the problem light switch. There is no Service Manual. Therefore, like with many models I was accessing the parts breakdown to asses approaches to gain access to the components and possibly save our customer money. Shortly after I started my assessment our customer was questioning if I knew what I was doing and I acknowledged that I have never worked on this specific older model but informed her that I was a Whirlpool certified technician and that I could fix her microwave but that I needed to assess the best approach to try and limit her cost. I explained that this unit is wider then many units and that I would not bring it down off the cabinet without a helper because I did not want to cause any unneeded damage to the home. She asked me if there were any Technicians at ACT that have experience working on this model. I told her I did not know but that it is an older model and that we probably have had a Technician that might have worked on this model in the past but that it is high end and therefore it is probable that many Technicians have not. She told me she had tried to figure it out herself but was unsuccessful. This is why she called Kitchen Aid. She told me that she was not informed that beyond the service fee there would be any labor or parts involved with the repair. She also had a meeting coming up and had expected that we would be able to come in and fix it quickly. I asked her if she wanted me to the walk out the door so she would not be charged a service fee as I did when I first arrived. She asked me to proceed and I decided it best to have it brought down form the cabinet. I was in the process of working up a quote for her but there were continued various questions and comments in regards to the situation and how she was not informed of potential costs and procedures and she was anxious for her meeting. I agreed to work up an estimate to inform her later because she wanted me to leave so she could get to her meeting. She refused to pay our service fee and explained that she would pay for the service fee once she had talked to our office and received a quote. She wanted to know who she could talk to and I told her that we have CSRs. Our customer refused to pay our service fee as agreed. Remaining balance to complete the repair; ordrng 1 W10143982 (Button) and 1 WPW10403041 (Control)"
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near San Antonio, TX 78218
Shawn W.
Job Details: 03/10/2021
Found that the lid has deteriorated on both the left and right hinges causing the lid to not close properly affecting the lid lock connection. I made temporary adjustments so our customer can use the washer WP693995 with a weighted item on top to keep the circuit intact until we can get the parts. No errors in diagnostics.. parts ordered. Lid already ordered by parts department and it will be needed.; ordrng 2 WP693995 (Screw)s and 2 W11404293 (Screw)s and 1 WP8572974 (Hinge) and 1 WP8563965 (Hinge) and 1 W11401116 (Hinge) and 1 W11399226 (Hinge)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Schertz, TX 78154
Chris S.
Job Details: 03/10/2021
Customer stated that burner flames was that high. And there is dent and burner cant sit on it right. Ordering cooktop and burners all parts are psp.; ordrng 1 W11204008 (cooktop) and 1 W10594399 (holder-orf LF) and 1 W10609591 (holder-orf LR) and 1 W10594402 (holder-orf RF) and 1 W10597159 (holder-orf RR)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78253
Justin
Job Details: 03/10/2021
"Unit has a bad ignitor for the front right, will need ignitor. Not making contact with burner cap. ; ordrng 1 W11428753 (Ignitor Orifice)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIV29PCMS03
Near San Antonio, TX 78258
Jim G.
Job Details: 03/10/2021
Replaced both board and icemaker per customer request. ; ordrng 1 W11504381 (Retainer clip (ice box)) and 1 W10567563 (Ice chute gasket)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78259
Jim G.
Job Details: 03/10/2021
Replaced control board and Tod. Issue resolved.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/10/2021
Customer stated that the issue is the unit functions intermittently. The bake and broil section do not always function. Diagnostics revealed F1E0 code. The terminal block and wiring harness are fully intact. Unit will need a new control which has been ordered by prescreen.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES3
Near San Antonio, TX 78216
Sebastian
Job Details: 03/10/2021
Replace control unit tested good closing out call