Local Reviews
Powered by Fluid LOCALGreat service
Laura - Conway, AR
Technician arrived on time and quickly determined the problem. Very professional.
Response from ApplianceCare:
Thank you for giving your feedback! If there was anything we could have done better to bring you 5-star service, please feel free to reach out and let us know.
Great service
Selena - Goliad, TX
Response from ApplianceCare:
Thank you!
Maytag Dryer Repair
Hubert - San Antonio, TX
Colton is truly an excellent representative for Appliance Care of Texas (ACT). His in-depth technical knowledge was key to accurately troubleshooting my Maytag dryer and immediate identification of the operating problem. This resulted in effective and timely repair. I would highly recommend Colton and ACT to anyone needing timely, effective and efficient appliance repair. To ACT, I would like you to now that Colton is an invaluable team member and deserves recognition for the technical excellence he brings to the company. Outstanding technicians like Colton build a reputation of excellence for their company; therefore, it is people like Colton, with the drive for excellence, that encourages me to return to companies like ACT for future technical service. Thank you for considering the above comments and acknowledging Colton for his commitment to excellence and positive representation of ACT.
Response from ApplianceCare:
Thank you for writing a review! We are so pleased to hear that your experience met your expectations. Colton truly is an invaluable member of the team, and always strives to do each job efficiently and thoroughly.
Job well done
Debra - Victoria, TX
Fixed as promised and efficiently
Response from ApplianceCare:
Thank you for leaving a review!
Dryer repair
Sarah - San Antonio, TX
Very professional young man, pleasant , helpful
Response from ApplianceCare:
Thank you for leaving a review!
Great service
Chuck - Boerne, TX
Will Definitely use their services again
Response from ApplianceCare:
Thank you for writing a review!
Not Fixed!
Elisa - Fair Oaks Ranch, TX
Problem seemed to be fixed when you were here, but when I tried it again, it was worse! This is why I cannot give a better rating. You were professional and courteous.
Response from ApplianceCare:
Thank you for leaving a rating as we use our customers feedback for the betterment of our company. We would love to come back out to you and get the problem fixed! You will be hearing from us soon to set up a return appointment.
very friendly!
Jennifer - Boerne, TX
Response from ApplianceCare:
Thank you for leaving a review!
Awesome Professional Service
Rafael - Converse, TX
Great, knowledgeable and professional.
Response from ApplianceCare:
Thank you for writing a review for us!
Mary
Mary - Little Rock, AR
Response from ApplianceCare:
Thank you for leaving a rating. Our management uses customers feedback in training and the betterment of our company. Please feel free to reach out and let us know what we could have done to bring you 5-star service.
Highly professional Service
Robert - Salem, VA
Chris Schwarz was able to diagnose the problems of our Maytag washer and return with parts to get the washer back in service. He was prompt and efficient to complete his work in a highly professional manner.
Response from ApplianceCare:
Thank you for leaving a review for us! Chris is a very valuable part of our team.
Understood the problem
Charles - Fredericksburg, TX
It was quite obvious that the “thimble” design was changed because WP had a slamming open door problem. So when the design was changed no one had enough sense to keep a supply of the old thimble or notify service personnel how to do a correction. So time drug on for over 2 months while the same Wrong part was ordered again!!! In my case the root of the problem came from shipping damage and could not be corrected. The technicians did the best they could in trying to solve the problem thus my rating my rating is of WP.
Response from ApplianceCare:
Thank you for leaving a review for us. We apologize for any inconvenience this caused you. If there was anything we could have done better to bring you 5-star service, please feel free to reach out and let us know.
Great Service
Melinda - Corpus Christi, TX
John was clear and concise and extra helpful. he was even early!
Response from ApplianceCare:
Thank you for writing a review! John is a very important part of our team.
Great
Vertie - San Antonio, TX
Very nice and professional
Response from ApplianceCare:
Thank you for leaving a review for us!
Great service
Lloyd - Kendalia, TX
The men were courteous and diagnosed and fixed the problem quickly.
Response from ApplianceCare:
Thank you for leaving a review for us!
OK service
John - San Antonio, TX
Did nit do what I was left with the impression- I was told my unit would be replaced-didn't happen.
Response from ApplianceCare:
Thank you for writing a review. your feedback is very helpful to us as we train new techs and improve our company. We recommend speaking with Whirlpool in regards to getting the unit replaced, and hope the right steps are taken in fixing your appliance. Again, thank you for voicing your concerns as this helps the betterment of our company.
Patsy
Patsy - San Antonio, TX
Christian was absolutely wonderful. He was professional and did a fantastic job. The experience with Christian was GREAT!! Thank you.. I don't know the pricing of the repair as asked below, it was under warranty so I was happy about that..
Response from ApplianceCare:
Thank you for writing a review for us! Christian is a very important part of our team who strives to accomplish each job thoroughly and efficiently.
Satisfied Customer
Diann - Kerrville, TX
He explained the problem and fixed it. Arrived ahead of schedule & got it done quickly.
Response from ApplianceCare:
Thank you for writing a review for us
Great Service
Levi - San Antonio, TX
Diagnosed the problem quickly and efficiently. Very professional.
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Robert - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Brian -
Justin was very knowledgeable and had great customer service.
Response from ApplianceCare:
Thank you for writing a review!
Anthony
Anthony - San Antonio, TX
Response from ApplianceCare:
Thank you!
Friendly, fast service
Alex - San Antonio, TX
Repair Tech took time to answer the questions I had, and provided great overall service.
Response from ApplianceCare:
Thank you for writing a review!
Superb Customer Service
Janet - Hollins, VA
Prompt Courteous Appeared knowledgeable
Response from ApplianceCare:
Thank you for writing a review!
Great service
Charity - Fredericksburg, TX
Response from ApplianceCare:
Thanks for reviewing!
3rd times a charm
Rebecca - Max Meadows, VA
This was the 3rd time this company was out to try and fix our refrigerator which was no longer making ice. On the 3rd visit they replaced the door. This meant the power to the fridge was off the duration of his visit. He ran into an issue with the wiring and ended up taking him longer than expected. The power was off 2+ hours to the fridge with the doors open the entire time. Almost everything in the freezer was completely thawed and melted and some of the dairy products were room temperature in the fridge. I understand he could not help this but it was still very frustrating. He did the best he could but was there from 345-645 Pm making dinner difficult for us. So far we have working ice. I also notice that the freezer door replacement is 1/2” taller than the fridge door so that is probably the issue.
Response from ApplianceCare:
Thank you for your feedback. We take our customer's concerns very seriously and use them in training of our techs. I will be sure the tech manager hears about this. If any other problems arise, please feel free to reach out to our office and reschedule with us. We do apologize for any inconvenience this has caused you and your family.
Great service; friendly and professional
Kevin - Schertz, TX
Response from ApplianceCare:
Thank you for writing a review!
Ms.
Deborah - San Antonio, TX
Very pleased with the prompt service. Excellent customer service and very efficient.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear your experience was positive.
Dissatisfied
Randy - San Antonio, TX
My 3-month old microwave panel quit working on one side. I made that clear when I called. Still, someone was sent out to run diagnostics which couldn’t be done because the panel wasn’t working. So the part was then ordered and the install scheduled. But the part didn’t come in and so I was rescheduled. . . .twice. I understand that these panels go out all the time, so I wonder what the part can’t be stocked locally. Also, my wood floor was scratched where the parts were laid/dropped on the floor. I provided towels to cover the rest of the floor or there might have been more damage. So, in summary, I have a high-end microwave that was poorly engineered and serviced by people who don’t carry parts and mess up my house.
Response from ApplianceCare:
We appreciate your feedback. Our customers concerns are used in training of techs and for the betterment of our company. I will be sure our tech manager sees this review.
Good service company.
Joe - Live Oak, TX
I would use them again. They fixed it!
Response from ApplianceCare:
Thank you for leaving a review for us. If there was anything we could have done to bring you a 5-star experience, please feel free to reach out to us and let us know!
Joyce
Joyce - Little Rock, AR
The tech could not work on Kenmore appliance therefore had to reschedule and make plans to be home again.
Response from ApplianceCare:
Thank you for your feedback. We use our customers concerns in training of techs and for the betterment of our company. We do apologize that another service call had to be scheduled, but we are working to grow our company in this area.
Good service, problem not quite gone away
Joan - San Antonio, TX
Serious vibration in spin cycle. Replaced one strut. Problem slightly improved but not eliminated. We’ll use it for a while, then go from there. Vibration in the front of the washer.
Response from ApplianceCare:
Thank you for writing a review for us! Please feel free to reach out to the office to set up another appointment while you are within the 90 day warranty so we may fully fix the problem. Thanks again!
Excellent Freezer Repair
Chad - San Antonio, TX
Ezequiel replaced our freezer door gasket after it had developed a loss of seal. His work was efficient and professional.
Response from ApplianceCare:
Thank you for writing a review! Ezequiel is an important member if our team.
Job well done
Brad - San Antonio, TX
Shawn arrived on time and stayed until he finished the job, to standard. Took extra precautions not to damage or dirty up any other areas.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your experience with us was positive. Shawn is an important member of our team who strives to finish every job thoroughly and with efficiency.
Great service
Tim - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Excellent
Anna - Alice, TX
Response from ApplianceCare:
Thank you for reviewing us!
Mrs
Shawana - Bryant, AR
I have never been so insulted and disappointed in any service EVER! Your company absolutely SUCKS!
Response from ApplianceCare:
We do apologize that your experience was not all you had expected, but thank you for your feedback. We use our customer's concerns to better equip our techs in training.
We fixed it
Pat - Port Lavaca, TX
After 3 years of having an ice maker that didn't work and no help from Whirlpool, Michael and I fixed the problem by putting 2 pieces of stick-on foam (that I provided) on the freezer door. This lifted the door just enough that the light switch would turn off when the door closed. Before that, I had a piece of tape over the switch. If the light doesn't go off, the ice maker doesn't make ice. Whirlpool knows they have a faulty product in this particular freezer door and refuse to accept any responsibility. Thank you Appliance Care for your persistence.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to deliver 5-star service, please feel free to reach out to us and let us know. We are glad to hear your experience with us was positive.
Great service
Jackye - Little Rock, AR
Response from ApplianceCare:
Thanks!
Jose
Jose - Corpus Christi, TX
Excellent Service
Response from ApplianceCare:
Thank you for writing a review!
Great job
Barbara - Little Rock, AR
Response from ApplianceCare:
Thank you for writing a review. If there was anything we could have done to better deliver 5-star service to you, please feel free to reach out and let us know!
Terrible service
Nancy - Victoria, TX
Michael refused to say my dryer does not tumble my clothes despite the fact that he visually saw a load in the dryer that did not tumble and saw several pictures. The first time he came to service my dryer he said it was the air flow. I fixed the air flow & the dryer still did not tumble my clothes. He now says it is my fault for not using the dryer correctly.
Response from ApplianceCare:
Thank you for your feedback as it aids us in training our techs. I will pass this along to our tech manager so he may review your thoughts. We would love to send someone back out to you to get the problem fixed! Please feel free to contact our office to get back on the schedule.
Quick scheduling
Carla - Corpus Christi, TX
Great
Response from ApplianceCare:
Thank you!
Great service
Amanda - Robstown, TX
Response from ApplianceCare:
Thank you for writing a review!
good phone information and service
Harold - Corpus Christi, TX
Response from ApplianceCare:
Thank you for writing a review!
Great servce,
Henry - Portland, TX
They were on time and very professional.
Response from ApplianceCare:
Thank you for writing a review!
Great services
Melany - Roanoke, VA
Good
Response from ApplianceCare:
Thank you for writing a review. If there was anything we could have done to give you a 5-star experience, please feel free to reach out to us and let us know.
Great, courteous service
Maggie - Nordheim, TX
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Sandra - Ingleside, TX
He did amazing, and fast service!
Response from ApplianceCare:
Thank you for writing a review for us. We are so glad to hear your service met your expectations.
Doris
Doris - Victoria, TX
My tech was very professional polite timely and dressed very business like
Response from ApplianceCare:
Thank you for taking the time to write a review for us. We are so pleased to hear that our service met your expectations!
Very good service and the price for it was reasonable
Sammye - Aransas Pass, TX
the service man who worked on my whirlpool washer, was very friendly, did a good job and I would recommend him to everyone who needed this type service
Response from ApplianceCare:
Thank you for writing a review for us! We are glad to hear your experience was a positive one.
Very good service
Albert - Corpus Christi, TX
Would recommend to all
Response from ApplianceCare:
Thank you for writing a review for us!
Virgil
Virgil - Port Lavaca, TX
Response from ApplianceCare:
Thanks!
Great
Thomas - Little Rock, AR
Response from ApplianceCare:
Thank you!
Excellent service
Margaret - Rockport, TX
Problem repaired
Response from ApplianceCare:
Thank you for writing us a quick review.
Great job !
Jesse - Inez, TX
Repairs done ASAP with no “run around”.... great experience!
Response from ApplianceCare:
Thank you for writing a review for us.
Great job
Kitty - Odem, TX
Response from ApplianceCare:
Thank you!
Warranty work on dishwasher
Donald - Salem, VA
Uriah was very knowledgeable and professional
Response from ApplianceCare:
Thank you for taking the time to write a quick review.
Ice Maker
Cynthia - Kenedy, TX
I am pleased that Appliance Care have Great and Wonderful people working, I met Michael and he is an Awesome Guy, he has a lot of experience and I am very Satisfied with his performance. Appliance Care, take care of their customers.. Thank U Michael
Response from ApplianceCare:
Thank you for writing a review for us. We are pleased to hear that your experience with us was a positive one and that Michael was able to fix the problem efficiently.
Great service Michael very knowledgeable
Barbara - Victoria, TX
Response from ApplianceCare:
Thank you for writing a quick review for us!
Grace
Graciela - Corpus Christi, TX
Excellent service.
Response from ApplianceCare:
Thank you for taking the time to write a review.
Very professional!
Robert - Salem, VA
Uriah was very efficient and a clear communicator. He wasted no time or motion. Very professional and an asset for your company.
Response from ApplianceCare:
Thank you for writing a review for us. Uriah is a very important part of our team and we are glad to hear your experience met your expectations.
KitchenAid
Martin - Victoria, TX
Showed up in time frame given. Very nice guy. Tried to fix and put in a temporary solution for the larger problem. Just bad product that needs major help, like replacement, since it is still under warranty.
Response from ApplianceCare:
Thank you for writing a review. We value your feedback and use it for the betterment of our company. We are very pleased to hear that your technician worked with you to come to a conclusion.
Friendly Service
Nick - Portland, TX
Adam was friendly and knowledgeable. He worked quickly and efficiently as well.
Response from ApplianceCare:
Thanks for taking time to write a review for us.
Great knowledgeable technician
Rose - Kingsville, TX
Response from ApplianceCare:
Thanks for reviewing us.
Great service. Very polite and knowledgeable
Barbara - Dublin, VA
Highly recommend
Response from ApplianceCare:
Thank you for taking the time to write a review for us.
Great Service Ice Maker
Jimmy - North Little Rock, AR
Response from ApplianceCare:
Thank you.
Amazing technician
Angie - Conway, AR
Doug was the best!! He was thorough, knowledgeable, and friendly. I appreciate all his attention to detail and his desire to get it correct!
Response from ApplianceCare:
Thank you for taking the time to write a review. Doug is an important member of our team who strives to do each job thoroughly and efficiently.
Repair
Anita - Cave Spring, VA
Very professional and knowledgeable
Response from ApplianceCare:
Thank you for writing a review for us.
Wond
Terri - Victoria, TX
Wonderful technician. Very knowledgeable, kind and polite. Smiled a lot.
Response from ApplianceCare:
Thank you for writing a review for us.
Prompt and professional
Tina - Draper, VA
Response from ApplianceCare:
Thank you
High quality service
Mitra - Blacksburg, VA
The technician Uriah B. was very professional and answered my questions. The result was perfect! I just would have wished they had the replacement part and wouldn't have to wait almost one week before my appliance was repaired.
Response from ApplianceCare:
Thank you for writing a review for us. We appreciate our customers feedback and use our reviews for the betterment of our company.
Fair service
Pat - Little Rock, AR
Communication between me, scheduling service, and receiving communication about time to expect service technician was very poor. Had to have technician out three times (initial diagnosis, delivered part of repair and had to return 3rd time to complete repair.
Response from ApplianceCare:
Thank you for your feedback. I will run this by my tech manager as all customer concerns are used to better equip our techs when serving our customers.
Whirlpool Washer Repair
ER Mendiola - Robstown, TX
Our Technician who came to repair our washer was very prompt and was able to determine the exact issue with our washer. The part was ordered and received very quickly, a second appt was scheduled and he came and installed a new level sensor. He completed this job very quickly. Our washer is running good now. Would highly recommend this technician, he was very nice and knowledgeable. Thanks
Response from ApplianceCare:
Thank you for writing a review for us. We appreciate our customers feedback, and we are glad to hear that your service met your expectations.
Beatrice
Beatrice - Corpus Christi, TX
Response from ApplianceCare:
Thank you for leaving a rating.
Russell
Anthony - Conway, AR
Response from ApplianceCare:
Thank you for giving us a rating.
Great Service, on time, very professional
Dave - Christiansburg, VA
Great Service and great guy!
Response from ApplianceCare:
Thank you for leaving us a review
Outstanding Service
Mary - Blacksburg, VA
Uriah handled this warranty issue accurately and in a timely manner.
Response from ApplianceCare:
Thank you for writing a review for us. Uriah is a crucial part of our team and he works very hard to leave each customer with a positive experience
Great Service
David - Christiansburg, VA
Service was great. Technician was on time and finished the repair in a timely manner.
Response from ApplianceCare:
Thank you for writing a review. We are glad to hear your service met expectations.
Washing Machine Repair
Karen - Taft, TX
My washing machines is not repaired. It still does not pump the water from the machine.
Great Service!
Daylan - Victoria, TX
Response from ApplianceCare:
Thank you for rating us
Excellent
Jeremi - Christiansburg, VA
Response from ApplianceCare:
Thank you.
Refrigerator repair
Judy - Corpus Christi, TX
Adam was very knowledgeable and helpful
Response from ApplianceCare:
Thank you for writing us a review. If there was anything we could have done to receive a 5-star review from you, please feel free to reach out and let us know. Thanks again.
Great service
Yolanda - San Diego, TX
Had a very awesome experience. The tech was very helpful in explaining everything. Great service.
Response from ApplianceCare:
Thank you for writing a review for us. We are very pleased to hear that your experience was a positive one.
Great service.
Leonel - Portland, TX
Service was performed on schedule, on time as promised. Good job by serviceman. Very satisfied.
Response from ApplianceCare:
Thank you for taking the time to write a review for us.
Great service, except problem wasn’t resolved
Ashley - Victoria, TX
Great service, except problem wasn’t resolved, survey ratings are conflicting. Below average rating does not reflect the positive experience with Michael, he was great. The overall experience rating is not representative of him. The waste of my time to no avail is the crux.
?
Gary - Hollins, VA
Response from ApplianceCare:
Thank you for taking the time to rate our service. If there are any questions you have, please feel free to contact us so we can be a help to you.
Couldn’t ask for more!
Kimberly - Roanoke, VA
Reliable, convenient, fast, and friendly service. Very communicative.
Response from ApplianceCare:
Thank you for taking the time to write a review. We are pleased to hear that you service met your expectations.
Quick & clean
Stephen - Port Lavaca, TX
Great communication and on time. Had the issue diagnosed in minutes and installed a new pump in record time.
Great service
Jose - Corpus Christi, TX
Technician was very friendly and professional. He knew exactly the problem and told us how to remedy the issue. Very satisfied with the service.
Response from ApplianceCare:
Thank you for writing us a review. We are glad to hear you had such a positive experience with us and our technician.
Good
Hilda - Corpus Christi, TX
Very prompt and very good service
Response from ApplianceCare:
Thank you for taking the time to write a review for us.
Employee and service
Carol - Cave Spring, VA
Diligent, courteous, knowledgeable, fixed the problem!!!
Response from ApplianceCare:
Thank you for writing a review. We are glad to hear your service met expectations.
Great and prompt service
"Hollandsworth - Daleville, VA
Response from ApplianceCare:
Thanks for reviewing us.
Great service!
Sergio - Corpus Christi, TX
Had a great visit from Adam. Explained everything to me thoroughly and was very professional.
Great Service
Juan - Concepcion, TX
Response from ApplianceCare:
Thank you for reviewing us.
Test
Test - San Antonio, TX
Response from ApplianceCare:
Thanks
Good experience
Emma - Roanoke, VA
Your people are great and all were easy to work with. They were good about keeping me updated on when to expect them. I appreciated that.
Response from ApplianceCare:
Thank you for writing a review. If there is anything we could have done better to give you five-star service, please do not hesitate to reach out to us.
Great service
Tim - Carlisle, AR
Response from ApplianceCare:
Thank you very much for the review. If there is anything we could have done to give you five-star service, don't hesitate to reach out to us. Thanks again.
Very nice representative.
Pam - Alexander, AR
Response from ApplianceCare:
Thank you for writing a review. We are glad to hear your experience with our technician met your standards.
Prompt
Amy - Fairlawn, VA
Followed his advise. Solved problem.
Response from ApplianceCare:
Thank you for writing a review. We are glad to hear that your service met all expectations and the problem was resolved.
Tech was knowledgeable and experienced. He seemed to know what to look for and diagnosed the problem quickly.
Susan - Maumelle, AR
Response from ApplianceCare:
Thank you for taking the time to write a review. We are always glad to hear that our customers are happy with their service.
Great service
Cynthia - North Little Rock, AR
Response from ApplianceCare:
Thanks
Efficient service
Thomas - Cave Spring, VA
Great communications with this service organization. Was kept informed, especially when to expect service person to arrive.
Response from ApplianceCare:
Thank you for reviewing your experience with A to Z. We are pleased to hear your service met and exceeded your expectations.
Friendly and Knowledgeable Service Technicians
Brett - Roanoke, VA
Response from ApplianceCare:
Thank you for taking time to review A to Z.
Outstanding customer service
Working Mom - Alice, TX
Awesome Customer Service
Natallin - Victoria, TX
Great service
Carolyn - Victoria, TX
Michael was on time and very professional. Got the job done, made recommendations and was gone. Wonderful !!!!!!!!!!!!!
great service
Sheila - North Little Rock, AR
He got the stove fixed very quick. Had us call an electrician, who fixed the final problem which was minor. had to do with grounding.
Response from ApplianceCare:
Thank you for reviewing us today. We are glad your service was satisfactory.
Noise still there
Evan - Little Rock, AR
Technician was great, but the noise came back last night
Good customer service
Jason - Salem, VA
We were unable to duplicate the problem. Hopefully it won’t happen again.
Response from ApplianceCare:
Thank you very much for the review. We appreciate it.
Great service
Stephen - Port O'Connor, TX
Great service, on time and courteous!
Response from ApplianceCare:
Thanks
Bought in February and had to be repaired in September
William Kelley - Corpus Christi, TX
The technician was very efficient, knew exactly what he needed to do.
Response from ApplianceCare:
Thank you for your review. Our skilled technicians work hard to be efficient and bring you the best service possible
Randall and Mary Rittet
Randall - Corpus Christi, TX
Great service
Response from ApplianceCare:
Thanks
Awesome service
Nona - Port Lavaca, TX
Response from ApplianceCare:
Thanks
hoss
Monnie - Victoria, TX
very nice man , was helpful. gave me tips on air flow. and reminder to dump full ice ben.
Response from ApplianceCare:
Thank you for reviewing. We aim to leave each customer with a positive experience
Quality Service
Jaci - Roland, AR
Doig was very thorough in his inspection of my Whirlpool refrigerator. Although, the previous service repair company's Tech. concluded the compressor had gone out. Started estimating cost and timing to replace the compressor, estimate was ~$1200 or buy a new one. When Doug arrived, I noticed him looking at things the previous service man (from a competitor) didn’t look at and as a result, the root cause of refrigerator not heating and cooling was a switch that had burned out and was even black. Scarey!! Doug was knowledgeable, courteous and knew exactly what it was. I truly appreciate resources who go Above and Beyond to delivery high quality, on-time!!! You go Doug!!!
Response from ApplianceCare:
Thank you for taking time to write a review. At A to Z we strive to exude excellence in everything we do. Doug is a valuable part of the team, and we are glad you had a positive experience with him as your technician.
Great service
Patricia - Salem, VA
Response from ApplianceCare:
Thanks
Problem not fixed
Pat - Port Lavaca, TX
The repairman who came was friendly. We have had trouble with our Whirlpool refrigerator icemaker since we got it 3 yrs. ago. I finally had to call Whirlpool to have someone else to come look at it. He replaced the icemaker. Whirlpool told me to have him call their tech dept., but he would not do it. He called his manager who told him to see if the inside light was going off. It was not, so he raised the door and thought it was fixed. By morning we still didn't have any ice, so I taped the light switch so it would stay off, and within 15 minutes we had ice. It seems that Whirlpool should do something to fix the default in the door.
Excellent
Carrie - Hollins, VA
ApplianceCare was great! Fast appointment and quickly determined the problem.
Excellent
Regina - Salem, VA
Scheduling was easy, I love that you get an email with a link - you can see how many appointments, and where the tech is, and, where you are in their list for the day - really excellent
Response from ApplianceCare:
Thank you for taking time to review us. We are happy to hear your experience fulfilled your expectations.
VERY professional, very polite
John - Roanoke, VA
Excellent. Right on time.
Theodore - Daleville, VA
Everything was good!!!
Great!
John - Kingsville, TX
Palm Ave.
Joseph - Kingsville, TX
The tech did everything he could to rectify my problem. Even called a Whirlpool engineer about the problem.
Customer Service
Carol - Victoria, TX
kind helpful great job working great
Rosa - Seadrift, TX
great service great price
Repair of washer
John - Bloomington, TX
The repairs were done properly. The only problem we had was a bad replacement part, which delayed my repair for another week.
Great service
Richard - Bryant, AR
Very quick and nice. Very impressed with this company.
Excellent service
John - Hollins, VA
My washer was still under warranty through Lowe’s. I was called before technician arrived which I appreciated. The problem was quickly diagnosed and needed part was in service vehicle. Part was promptly I stay and washer works perfect. Technician answered all my questions and was very friendly
Response from ApplianceCare:
Thank you very much for taking the time to leave this review.
New Maytag needs new computer
Rachel - Blacksburg, VA
Chris was very courteous and knowledgeable. Our washing machine is still under warranty, so I don't know about their cost or pricing of service (I hope it's good so I can use them in the future when the warranty runs out).
Response from ApplianceCare:
Thank you very much for the review. Our staff really appreciates you taking the time to leave this review.
Great Service
John - Hollins, VA
I was called prior to arrival. Arrival was prompt. Problem with my washer was diagnosed quickly. The needed part was in the vehicle. The red pair was doing quickly. Technician was very friendly and answered all my questions. An excellent good which left me very satisfied 😁
Great Service
Alfonso - Corpus Christi, TX
Response from ApplianceCare:
Thank you very much for this review. We really appreciate it.
Not resolved. Unsat service
Elizabeth - Kingsville, TX
Tested only with computer. Same tech had been here before when machine was repaired for same malfunction. Did not call me at all. told my husbands provider the machine wouldn’t make the noise and refused to run a real cycle to check.
Great Service
Will - Vinton, VA
Your Service Technician was very professional and was able to service the product and get it back in working condition quickly.
Response from ApplianceCare:
Thank you for this review. We appreciate it.
Happy with Service
Shelia - Blacksburg, VA
Response from ApplianceCare:
Thank you for leaving this review
He explained the reason for the failure of my 4 month old refrigerator. It was repaired.
Darlene - Radford, VA
He explained that the compressor had stopped working because of water leaking from pipes. He ordered and installed a replacement compressor. Leaking pipes which had caused the first compressor to fail were soldered and he checked for leaks. He told me that if the refrigerator was still operating correctly in two weeks it would mean that all leaks had been located and sealed. I was watching while he worked and considering the number of leaks it was a miracle the refrigerator worked as long as it did (almost exactly four months). He told me that if the refrigerator was still working normally within two weeks we could assume all leaks had been located and sealed.
Response from ApplianceCare:
Thank you very much for this review. We appreciate it.
Michael
Michael - Pulaski, VA
Did his job and did it well
Response from ApplianceCare:
Thank you very much for this review. We appreciate it.
Great Service
Lydia - Salem, VA
Response from ApplianceCare:
Thank you very much for this review.
Solved our new fridge water leak issue.
Rhonda - Roanoke, VA
Refrigerator Repair
Tana - Roanoke, VA
Did a super job, communicated well and service was exemplary.
Response from ApplianceCare:
Thank you very much for the review. We appreciate it.
Cathy
Cathy - Christiansburg, VA
Response from ApplianceCare:
Thank you for the review. We appreciate it.
Great
Harry - Greenbrier, AR
Friendly, good explanation of the problem, and good advice on how to use these new appliances.
Response from ApplianceCare:
Thank you very much for the review. We appreciate it.
Uriah B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Replaced evap fan motor. All checks ok.
Uriah B.
WASHER MAYTAG MVWB865GW0 F6e3F6e2F7e0F8e6Communication errors continue to pop up. Needs both UI console and control. ; ordrng 1 W11135391 (Console) and 1 W11162440 (Control)
Chris S.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "I installed The compressor, evaporator and charge the unit with 6 ounces of 134A. All operations check ok. I also installed the spacer on the pantry door switch"
Chris S.
DRYER SAMSUNG DV365ETBGWR/A3 The tensioner pulley is bad; ordrng 1 DC93-00634A (TENSIONER PULLEY )
Uriah B.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Unit is empty currently. Office did not answer call because they are not open until 9am. Will need to reschedule. Please make a two count.; saved tckt
Uriah B.
WASHER MAYTAG MVWX655DW2 "Basket is bouncing back and forth in spin. Needs basket, suspension, and gearcase. ; ordrng 1 W10752719 (Basket) and 1 W11130362 (Suspension) and 1 W11035751 (Gearcase)"
Richard G.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Replaced filter housing. Tested to complete. Unit is good to go.
Steven G.
REFRIGERATOR WHIRLPOOL WRS325SDHV05 "Checked refrigerator found door handle on refrigerator side came loose reattached and tightened set screw, tightened other handle set screws all handles are tight and working normal"
Shawn W.
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "The temperatures were good in the freezer, slightly high in fresh food but within specifications. Client had moved the damper control from coldest to cold to remedy the freezing concerns. I moved it to the middle at recommended position. Ran diagnostics and found no errors. Nothing was blocking the damper. Unit is fully operational."
Christian G.
RANGE KITCHENAID KFGC506JMH00 "Issue stated by customer: wants to confirm end woven is functioning properly. Customer stated it has strange smell and smoke that comes from oven. Tested unit on back, found oil residue since unit is unused. Allowed backs to burn off residue. Kickplate also a little crooked. Checked kickplate bracket to insure proper installation. Unit tests good at this time. Assisted customer in WiFi setup."
Jim G.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Replaced magnetron. Issue resolved.
Shawn W.
WASHER MAYTAG MVWX655DW0 "Spoke with the. Lie to and they were not made aware that there would be a service fee for me to diagnosis the unit. Under SB Web there was some indication of some sort of extended warranty with Aaron’s. However, I do not have an authorization."
Ezequiel V.
WASHER WHIRLPOOL LSN2000LW0 "Checked washer found issue with washer is bad timer, spoke to customer about repair cost customer stated they will seek a different route. Collected service call fee. Job complete."
Richard G.
WASHER WHIRLPOOL WFW9150WW01 "Spoke with customer about warranty. We are unable to determine any warranty information on our side, and he has no information about purchase date. States he will just look into getting a new machine."
Ezequiel V.
DRYER WHIRLPOOL WED4850HW0 Replaced timer on dryer due to ongoing time. After replacement unit working as designed. No issues found job complete.
Richard G.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Replaced wiring harness. Wiring harness had bimetal on it. Tested to complete, unit is good to go."
Christian G.
VENTHOODS WHIRLPOOL WVU37UC6FS0 Issue stated by customer: fan blade damaged. Replaced. Unit tests good.
Christian G.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Issue stated by customer: unit not making ice. Previous tech instructed by Techline to replace control board again and icemaker fan. Replaced. Ran unit through ice harvest and fill test. Unit passed, no icemaker error codes. All thermistors and fans pass. C/B from other techs ticket. Part covered under extended warranty and 1yr replacement warranty."
slockhart@appliancecareoftexas.com
DRYER AMANA NED4655EW1 Tested unit found open heating circuit found open thermal cutoff used 279816 replaced thermostat and cutoff tested all operations normal. Advised of survey.
Justin R.
DRYER WHIRLPOOL WED5000DW2 Found a bad heating element on unit. Replaced and tested to complete.
Steven G.
WASHER MAYTAG MVWB765FW3 "Wasted Trip, Wasted Trip"
Richard G.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Checked bake element, it is working normally. Issue is actually with the sensor. Oven is preheating to 350 degrees, but actual temperature readings show about 250. Ordering sensor.; ordrng 1 W10859573 (sensor)"
Justin R.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Need to order console ui and control board for display issues. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11428583 (CONSOLE UI)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRB322DMBW Checked refrigerator found evaporator frozen over ordering motor evap and harness due to fan not turning on and harness includes heater. ; rqstng P&A on 1 13062901 (motor-evap) and 1 W10290745 (harns-wire)
Justin R.
WASHER WHIRLPOOL WTW4855HW1 "No codes were stored, testing in diagnostics. All test passed, ran a calibration on unit. Went over settings with customer."
Steven G.
WASHER AMANA NFW5800HW0 "Checked washer found fault code F0 E1 cleared code ran test cycles everything checked ok, advised customer to cut back on soap and everything should work properly"
Jim G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced icemaker. Issue resolved.
Christian G.
REFRIGERATOR WHIRLPOOL WRS315SDHM00 "Issue stated by customer: unit not cooling/no power to RC side. Arrived at home and unit was unplugged. Customer informed me there was ice build up in freezer section and lights went out in RC side along wi5 cooling issues. Plugged unit in, UI came on, freezer lights started. Compressor didn’t turn on, RC side had no power. No continuity through plug. Ordering Plug harness, Control box and evap harness as precaution. Collected s.call via cash.; ordrng 1 W10805739 (harns-wire) and 1 W11203924 (contrl-box) and 1 W11405276 (FREEZER HARNESS)"
Steven G.
DRYER MAYTAG MGDX655DW2 Checked dryer found bearing on the front tub out of place adjusted ran unit everything is working normal now
Christian G.
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 Issue stated by customer: icemaker not making ice. Found unit gunned up and warm. Informed customer of cleaning cycles. Previously found bad thermistor through diagnostic cycle. Replaced and had customer run cleaning cycle prior to ice making. Ran unit through diagnostics again and no error codes present. Unit tests good. Collected 127.69 via card.
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDC215EW1 "Found open circuit in heating circuit found open thermal cut off, replaced cut off and thermostat tested all operations normal. Advised of survey."
Justin R.
REFRIGERATOR SAMSUNG RF28HFEDTSG "Dispenser sent is wrong unit for this model, DA97-13809G is correct model. ; ordrng 1 DA97-13809G (DISPLAY CONSOLE )"
Steven G.
DRYER MAYTAG MEDC215EW1 "Checked dryer found unit not running checked and found bad thermal fuse, checked thermostats and found element shorting out on cabinet, replaced fuse and element ran and tested ok.; used 1 279838 (ELEMENT), and 1 WP3392519 (FUSE) from stock"
Ezequiel V.
MW-HOOD COMBO WHIRLPOOL WMH32519HB2 "Checked microwave found humidity sensor test failure ordering sensor to resolve issue, ordering main board just in case. Customer will not be available until Wednesday the 29th; ordrng 1 W10833858 (sensor) and 1 W11044727 (cntrl-elec)"
Richard G.
WASHER MAYTAG MVWC565FW2 This washing machine is no longer here. The customer says it was taken away and replaced with a new one today. Closing job.
Justin R.
REFRIGERATOR MAYTAG MSS25N4MKZ "Plugged fridge in, unit started cooling immediately. Will need to check back in 24 hours to ensure it is reaching correct temps. ; schdld next appmnt for 7/24 FRI !"
Richard G.
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Customer complaint is that the unit has stopped cooling on both compartments. Found evaporator covered in ice. Will need evap motor and harness. Customer strongly requesting tomorrow appointment. Parts are in warehouse, spoke with Darby and ok to schedule for tomorrow.; ordrng 1 W11405276 (HARNESS) and 1 WP2315549 (evap fan motor)"
Ezequiel V.
MW-HOOD COMBO AMANA AMV2307PFB3 "Replaced filter due to short at filter grounding out, after replacement plugged unit into wall fuse popped spoke to jk from techline advised to replace door switches ordering door switch.SR7728353222; ordrng 1 W11219774 (interlock) and 1 W11219776 (interlock)"
Ezequiel V.
DRYER MAYTAG MEDC215EW1 While replacing motor on dryer found blower wheel seized up to motor unable to removed order8ng blower wheel to resolve issue.; ordrng 1 694089 (sub 279711)
Shawn W.
DISHWASHER WHIRLPOOL WDF330PAHB1 "Found that the drain hose was not fully looped up. I corrected that. However, the unit would still not drain efficiently if at all. I cleared out the remaining water with my wet vac. Replaced drain pump and discovered that the drain hose is pretty long and was looped multiple times on the left side under the dishwasher. Advised the client to consider shortening. Unit fully operational."
Richard G.
WASHER MAYTAG MVWB750YW0 "Customer complaint is that the unit will display an oL code no matter what wash cycle is used. Entered diagnostics and found no error codes. Unit went through tests C0 and C1. C1 ran until the unit was about 3/4 of the way full, then stopped and gave the oL code. Unit likely has an issue with the suspension or the gearcase. Quoted customer cost of both repairs. Customer wants to proceed with the suspension. Collected service call fee."
Jim G.
DISHWASHER KITCHENAID KDTE334GPS0 Replaced drain pump. Issue resolved.
Jim G.
COOKTOP ELECTRIC JENN-AIR CVGX2423B Found obstruction in valve. Cleared it. Collected service fee. Issue resolved.
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT920SADM2 "F7E1 and F4E2 error codes on diagnostics found pump not coming on just humming and element good needs new control and pump. Need OTL; rqstng P&A on 1 W10854221 (cntrl-elec) and 1 WPW10671942 (PUMP MOTOR), states that autho needed"
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRFF707ESS01 Defrosted RC replaced failed wire harness found FC fan not on replaced Fac fan tested all operations normal.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MHW5100DW0 Found failed drain pump overflow error code and pressure sensor errors. Tested issues from drain pump not evacuating water at correct flow quoted service fee paid remaining balance call when part comes in.
Shawn W.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Temperature was good in the freezer and the fresh food section was slightly high but within specifications for regular use. The client explained that the water stopped dispensing as well as stoped ice production once the water filter was changed. The client is using an approved Whirlpool water filter. I found that the door latch on the housing was displaced. I repaired it to see if it would help to seal the water filter into the housing and it did not work. I quoted the the call at for the part,for the service call, for labor, tax. Client requested that we wave the service fee. I informed her that I am not able to do that. She asked to call our office to escalate it to a higher request. I provided her our phone number. We agreed to talk in 5 minutes so she could make a decision. I tested the ice maker and found that it was turned off. I jumped it to reveal that the water is flowing into the ice maker and it is harvesting. This was fixed as a courte
Jim G.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Replaced UI control. Issue resolved.
Steven G.
ICEMAKER (STANDA SCOTSMAN UN1215A-1A "Checked ice maker found very hot, found condenser motor not running, got fan to run but running rough, put a box fan in front of unit and unit started to make ice ordered motor; ordrng 1 12-3024-01 (motor-ge 2.3w fan)"
Tommy B.
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Swapped out recirculation pump ice bin thermistor to resolve ice production issues. Unit testing good now.
Jim G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Slide adapter is damaged. Right side. ; ordrng 1 W10585150 (stop-pan) and 1 W10625070 (bracket)
slockhart@appliancecareoftexas.com
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Found burnt magnetron antenna and upper wave guide need wave guides and magnetron with inverter rescheduling Friday.; ordrng 2 W10915651 (cover-plt)s
Jim G.
REFRIGERATOR KITCHEN AID KRFC704FPS03 Co tasted techline who informed me the door seal can be evened out with permagum and adhesive can be used for the moisture coming into freezer and settling on rails. ; ordrng 1 212643 (sealer-gum) and 1 482338 (adhesive)
Christian G.
WASHER MAYTAG MVWB765FC4 Issue stated by customer: machine not washing clothes properly. Making clacking noise during rinse as well. No error codes stored in unit. Ran unit through service diagnostic test. Unit passed but made some scratching noises during agitate cycle. Found washers between agitator and tub. Removed to clear scratching noise. Customer informed me this wasn’t the normal clanking noise and showed me a video of what they had heard. Informed customer these noises were normal and that unit makes these types of noises during it shifting. Ran unit through rinse and spin test to see if we could replicate noise. Unit operated as intended. Ran recalibration. Unit tests good at this time.
Richard G.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Replaced water inlet valve.tested to complete. Unit is good to go.
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDB835DW4 Removed drum replaced blower and motor reassembled tested all operations normal advised customer of survey.
slockhart@appliancecareoftexas.com
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Replaced ACU and control unit powered up but lights blinking, called tech line sr 7728394491 Spoke to Ed found lost neutral in unit traced from power cord cannot locate neutral ordering new harness latch blower and light sockets. Call when parts come in.; ordrng 1 W10883049 (latch-door) and 1 W11248652 (BLOWER) and 1 W11314404 (HARNESS) and 2 WPW10734063 (light-ind)s"
Tommy B.
THIN-TWIN 24' LE MAYTAG WET4024HW0 Duplicate ticket.
Justin R.
WASHER WHIRLPOOL WTW8500DC5 "Found F0E5 stored in unit, running calibration and diagnostics cycle. Customer showed me a video, unit looked like it was off balanced due to load. Did suspension test which passed. Ran on high spin, unit ran as designed. Will instruct customer to use and care guide for loading procedures."
Shawn W.
REFRIGERATOR JENN-AIR JS42PPDUDE01 Replaced Ice-maker. Unit fully operational.
Steven G.
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Checked refrigerator found unit low on freon added freon, leak detector kept going off at drier but bubbles didn’t show anything ordered drier; ordrng 1 W11107829 (DRIER)"
Jim G.
REFRIGERATOR JENN-AIR JFFCC72EHL01 Cust not able to make appointment time. Rescheduled from home as courtesy. ; schdld next appmnt for 7/24 FRI !
Justin R.
RANGE WHIRLPOOL WFE525S0HV1 Need to order main harness due to terminal block having damage. Both parts should be in before Friday. ; ordrng 1 W11449104 (MAIN HARNESS )
Tommy B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Play that is faulty user interface. This visit swapped out with new parts to resolve issue. Unit tested good now.
Christian G.
WASHER WHIRLPOOL WFW5620HW0 Issue stated by customer: unit shaking and leaking for dispenser drawer. Previous tech ordered drawer plate and control per service pointer. Replaced both. Unit tested good.
Richard G.
WASHER MAYTAG MVWB765FW0 Replaced console and control. Tested to complete. Unit is good to go. Job initially had an authorization for labor. Previous tech called and got an authorization for parts and quoted the customer labor costs. Called partner team and spoke with Debra. She states both authorization codes are good and can be used. Did not collect labor.
Jim G.
DISHWASHER KITCHEN AID KDTE334GPS0 Unit is not heating at all. Element is faulty. ; ordrng 1 W10703867 (heater)
Christian G.
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 Issue stated by customer: icemaker not making ice. Found unit gunned up and warm. Informed customer of cleaning cycles. Previously found bad thermistor through diagnostic cycle. Replaced and had customer run cleaning cycle prior to ice making. Ran unit through diagnostics again and no error codes present. Unit tests good. Collected 127.69 via card.
Ezequiel V.
REFRIGERATOR JENN-AIR JS42SSDUDE01 Checked refrigerator found burnt out led and aurora board causing light to burnout ordering board and top right freezer light; ordrng 1 W10790783 (cntrl-elec) and 1 W10843339 (module)
slockhart@appliancecareoftexas.com
VENT HOOD UNKNOWN WVW51UC0FS2 Found scratches on lower chimney for unit closing docs provided 3/27/20 called CXC for exception on cosmetic warranty spoke to Elizabeth SR number 7728230809 she advised unit under 1stop warranty to proceed with repair call when part comes in.; ordrng 1 W11328682 (CHIMNEY)
Jim G.
REFRIGERATOR KITCHEN AID KRMF706EBS00 Verified faulty refrigerator evaporator fan. Ordering both fan and cover in case of damage during extraction. ; ordrng 1 W11087438 (motor-evap) and 1 W11256332 (cover-evap)
Christian G.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Issue stated by customer: unit not dispensing ice, but is being made and water dispenses. Switch depressed fully. Ice dispenser motor not responding in regular or diagnostic mode. Ice not stuck together. Ordering ice maker. Quoted customer 405.25 for s.call, part and labor. Will need to collect FULL amount at time of visit. Customer unavailable at time of service. Customer informed of quote.; ordrng 1 W10822606 (motor)"
Shawn W.
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 UI is black screen. Outlet is good. Cabinetry will be an issue and will be tight to disconnect from terminal in top. Parts needed ordered.; ordrng 1 W11225368 (harns-wire) and 1 W11233570 (harns-wire) and 1 W11248652 (blower) and 1 W11261165 (cntrl-elec) and 1 W11428583 (CONSOLE)
Tommy B.
REFRIGERATOR WHIRLPOOL WRS331SDHM02 #2808Wrong part ordered. Unit needs inverter board. Ordering parts to resolve issue.; ordrng 1 WPW10233421 (invrtr-box)
Ezequiel V.
ICEMAKER (STANDA KITCHENAID KUID308HPS00 "Replaced recirculating pump while replacing found scale build up in recirculating pump and drain pump, good water level sensor after replacement of recirculating pump but no drain ordering drain pump to resolve issue.; ordrng 1 WPW10489125 (pump)"
Ezequiel V.
MICROWAVE OVEN WHIRLPOOL JMW2327WS01 "Replaced harness and blown fuse microwave is now operating , but no heat from oven error code f6e8 still present ordering fan and control board just in case.; rqstng P&A on 1 W10273667 (blower) and 1 W10292566 (cntrl-elec)"
Tommy B.
THIN-TWIN 24' LE MAYTAG WET4024HW0 Customer stated that the issue is the unit will not function. Tested the terminal block to ensure 240 is present. Ordering control board to resolve issue. ; ordrng 1 W11189137 (cntrl-elec)
Justin R.
RANGE AMANA AGR5330BAB3 "Was able to fix most burner issues, front left burner has some flame issues. Will order and replaced burner cap and burner head. ; ordrng 1 WP98017461 (cap-burner) and 1 WPW10636224 (burnr-top)"
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW8000DW5 Found locked rotor and overload errors checked unit found bad gearcase customer said he will return unit back to retailer advised customer that i will order part and repair unit if he still has it. Call when part comes in.; ordrng 1 W10811956 (drum assy)
Ezequiel V.
WASHER MAYTAG MVWB765FW0 "Checked washer confirmed leak at gearcase, also found crack at agitator ordering new agitator to resolve issue.; ordrng 1 W10625252 (screw) and 1 W10882734 (agitator)"
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Spoke with customer they will not be home, need to reschedule for Friday morning. ; schdld next appmnt for 7/24 FRI !"
Jim G.
WASHER WHIRLPOOL WFW6620HW0 Bolt is seized to tub. Tub and rotor and stator will need to be replaced. Please contact customer when part arrives to schedule install. ; ordrng 1 W11287251 (OUTER TUB ) and 1 W11314361 (rotor) and 1 W11314657 (screw) and 8 W11314661 (screw)s
Uriah B.
BELLA WHIRLPOOL KRFC604FSS00 Evap is covered over with ice build up. Needs control and evap cover per service pointer with s code. Cx to let thaw for return visit. ; ordrng 1 W11333076 (Control) and 1 W10889360 (Evap cover)
Uriah B.
RANGE WHIRLPOOL WFE515S0EW1 "Front right switch only operating on medium or high, no connection for low settings. Needs switch. ; ordrng 1 WP3149400 (Switch)"
Uriah B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Icemaker air duct is not staying properly in the ceiling. Will try another duct, but suspect the ceiling is not straight making it difficult to snap in properly. Refrigerator light switch needs padding to ensure door ajar light does not stay on. Cx had rigged up one on the door side. ; ordrng 1 W11040868 (Air duct) and 1 8201543 (Switch spacer)"
Uriah B.
RANGE KITCHENAID KFED500ESS03 Parts not in. Need switch from Roanoke too. ; ordrng 1 WPW10296657 (Switch)
Uriah B.
KITCHEN WHIRLPOOL WDT780SAEM1 Cx tried to cancel appt over the phone. Left card.
Uriah B.
LAUNDRY WHIRLPOOL MHW5500FW0 "Testing in diagnostics went fine. Seems like the UI is malfunctioning, but no error is showing up. UI console. W10911042. Control board. W11201285. UI harness. W10580186. Cx to possibly replace parts himself."
Uriah B.
REFRIG WHIR GS6NHAXVS02 Found compressor not running. Found start device bad. Replaced start device. Compressor running extremely hot. Compressor
Uriah B.
REFRIGERATOR HOTPOINT n/a "Found significant ice build up behind back wall. Dripping from icemaker sea, but unable to determine cause. Cleared ice build up. Cx to observe."
Shawn W.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 The client now has a dedicated outlet for the refrigerator. The client just needed the PO for power outage warning confirmed and reset. Temperatures were perfect in the fresh food and freezer section. Instructed client on the humidity control on the deli drawer. Unit fully operational. Collected discounted service fee on first call.
Shawn W.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Replaced the fan blade according to the service pointer. The missing parts of the gasket on the older production that the service pointer called for was already on this production. This should fix the problem. If not Tech Line said that we need to order a new freezer door white W10599407 and a gasket white W10692653. This would be our last option.
Steven G.
REFRIGERATOR WHIRLPOOL WRF555SDHB02 "Checked refrigerator and replaced ice bin, customer was showing me a crack in the freezer bin, showed him it is not a crack it’s a seem in the bin has one on the other side, bin is ok no need to order"
Steven G.
WASHER WHIRLPOOL WTW4855HW1 "Checked washer ran diagnostics found found no fault codes ran test everything checks out ok, ran cycle unit locks after first wash and going into spin, washer is working as designed"
Steven G.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Checked refrigerator found freezer light working, replaced door switch and module checked operation unit working normal now"
Steven G.
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Checked ice maker watched cycling everything is working normal cleaned condenser, and customer will call if any problems"
Steven G.
WASHER MAYTAG MVWC415EW0 "Checked washer ran fault codes found bad Actuator, replaced Actuator ran test cycle unit is working normal now ; used 1 W10913953 (ACTUATOR) from stock"
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF989SDAE03 Cleared drain installed new drain tube. Used module kit to repair module. Then installed new gasket tested all operations normal no email provided.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB865GC0 "F8E1 error and F0E5 in diagnostics ran tests cycles found no cold water this is causing clothes to not distribute during wash and making uneven loads, tested water at wall pressure good unit needs needs valve used truck stock valve to repair tested no leaks all operations normal , advised customer of survey.; used 1 W11165546 (VALVE) from stock"
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WFW5620HW0 Found bad UI installed new UI ram test cycle no errors all operations normal. Advised of survey.
slockhart@appliancecareoftexas.com
VENTHOODS WHIRLPOOL UXT3030ADB2 Customer had builder uninstall unit unit was sitting on range on arrival customer complained that it smells like burnt chicken found bad air ductwork causing air to not be able to leave vent and recirculating in home snapped photos of uninstalled vent and ductwork called tech line spoke Sterling SR number 7728356766 he verified this will be builder issue. Advised of survey.
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDF330PAHB1 "Removed pump,replaced with new motor assembly ran test no leaks ran calibration and service cycle all operations normal advised of survey."
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFE775H0HZ1 Removed rear panel replaced control panel reassembled tested no scratches all operations normal advised of survey.
slockhart@appliancecareoftexas.com
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Used dolly removed unit installed blower replaced UI tested F6E0 error present replaced control retested connected WiFi and synched app all operations normal.
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found F4E1 error code tested found bad pump assembly replaced pump assembly tested no leaks all operations normal, advised of survey."
Steven G.
DRYER ROPER RED4516FW0 "Checked dryer after checking power and finding right voltage checked and found broken element, replaced element ran cycle unit is working normal now"
Ezequiel V.
RANGE WHIRLPOOL WFC150M0EB4 Replaced main harness on range unit is working as designed no issues. No error codes found during testing or operation. Job complete.
Shawn W.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Replaced and repaired housing. Tested latch. Showed client. Unit fully operational.
Ezequiel V.
WASHER SAMSUNG WA48H7400AW/A2 Replaced door hinges on washer door closing as designed per Samsung techline no issues found with washer job complete.
Tommy B.
RANGE AMANA AGR5330BAS3 Repaired the issue be reassembling the door. Trim piece did not need to be replaced
Tommy B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced LED to resolve lighting issues. Unit tested good now with no further issues at this time
Ezequiel V.
WASHER ADMIRAL ATW4675YQ1 Replaced suspension due to bouncing around after replacing unit is working as designed no issues. No error codes found. Collected remaining balance job complete .
Jim G.
REFRIGERATOR KITCHEN AID KRSC503ESS01 Replaced icemaker due to a malfunction causing low ice production. This is a separate issue to the original frost build up in the refrigerator compartment causing high temperatures.
Jim G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Sterling SR# 7728355394 could not duplicate issue however customer indicated ice is being trapped in the ice chute. Will document in case the issue persists or worsens.
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS0 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Christian G.
WASHER MAYTAG MVWB765FW3 "Issue stated by customer: unit not operating properly. Customer has not hot water and was informed unit wouldn’t perform properly. Unit wasn’t completing cycles. Replaced control, unit tests good."
Christian G.
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "Issue stated by customer: lid lock not actuating. Unit not draining properly or spinning. Replaced lid latch. No error codes stored in unit. Ran unit through auto test, manual test and recalibration. Unit passed all tests. No issues at this time. Unit tests good."
Steven G.
WASHER MAYTAG MVWB965HC0 "Checked washer found water shooting over dispenser cup advised Andrew at tech line SR77283565554 he advised to replace suspension rods, ordering dispenser cup just in case; ordrng 1 W10749750 (DISPENSER CUP) and 1 W11033800 (SUSPENSION RODS)"
Steven G.
WASHER MAYTAG MVWC415EW1 Checked washer found bad gearcase and hub ordered; rqstng P&A on 1 W10528947 (hub) and 1 W10795114 (gearcase)
Tommy B.
REFRIGERATOR MAYTAG MFI2570FEZ06 Last visit found a broken ice container. This visit swapped out with a new ice container to fix ice dispensing issues. No further issues at this time.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Used the insert to secure the waterline in place. Unit testing good now with no further issues at this time.
Tommy B.
MICROWAVE OVEN KITCHENAID KOCE500ESS09 Previous visit found faulty temperature sensor. This visit swapped out with new parts to resolve issue. Unit tested good now with no further issues at this time.
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Customer stated unit will glitch and reset times. Found unit needed to be provisioned and have a software update done. Assisted customer on connecting Whirlpool app to unit and starting update. Also gave provisions phone number if customer needs them after the update. No further issues at this point.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Found evaporator fan motor not working called local parts house 0 in stock. Can return Thursday quoted service fee parts labor tax customer paid Remaining balance unit needs to stay off so,compressor doesn’t burn up. Rescheduling Thursday.; rqstng P&A on 1 WP2315539 (motor-evap)"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Checked refrigerator ice maker found tray bent and frost build up from ice being stuck on air way, removed buildup and replaced ice maker with truck stock unit is working as designed. Job complete.; used 1 W10873791 (ICE MAKER) from stock"
Douglas H.
ICEMAKER (STANDA KITCHENAID KUIS18NNXB0 Customer stated unit sounds like water running continuously had unit running during normal operation and Cust stated the water running sound was during recirculating section. Advised that is normal and doesn’t bring extra water at this point. Only calls for water 2 times during a cycle. Unit is functioning as designed no further issues at this point. 90 warranty on Sc and labor
Douglas H.
REFRIGERATOR KITCHENAID KRMF606ESS01 Last tech found faulty valve per tech line. Replaced valve to resolve the issue. Also noticed that the water line to the filter housing was clogged. Managed to clear obstruction. Unit testing good now. No further issues at this point. Collec P&L.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Last visit found missing wheel and rivet. This visit replaced with new parts to resolve issue. Unit tested good with no further issues at this time
Ezequiel V.
MW-HOOD COMBO AMANA AMV2307PFB3 "Replaced power cord due to 120 not being present at cord after replacement unit did not power on, spoke to techline found bad fuse replaced fuse with truck stock after replacement fuse popped found short at filter board ordering To resolve issue.SR7728353222; ordrng 1 W10138793 (fuse) and 1 W10422269 (filter), used 1 W10138793 (FUSE-THRML) from stock"
Christian G.
MW-HOOD COMBO WHIRLPOOL WOC54EC0HS03 "Issue stated by customer: unit MW not powering on. Previously replaced controls. Replaced transformed, inverter and fuse. Unit tests good."
Christian G.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Issue stated by customer: unit spraying water from top, wouldn’t dispense ice or water. Found icemaker fill tube split. Ordering part. Also found door warped not depressing door switch all the way. Please make secondary visit when door arrives.; ordrng 1 W11415785 (FILL TUBE)"
Christian G.
DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated by customer: unit not washing/operating. Replaced motor. Unit tests good.
Jim G.
OVEN ELECTRIC (D JENN-AIR JJW2427DS01 Duplicated error upon arrival. Replaced console. Issue resolved.
Douglas H.
WASHER MAYTAG MVWB765FW3 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now no further issues at this point. Yes to survey and leave behind. Unit was under warranty at the start of this service request
Christian G.
FREEZER WHIRLPOOL WSZ57L18DM03 Issue stated by customer: gasket not sealing all the way causing unit to frost up badly. Clear bend in door and opening at bottom. Door should have been ordered first visit. Ticket info shows door on order.; O-emld tckt
Jim G.
WASHER MAYTAG MVWB835DW4 Found obstruction in drain pump. Removed said obstruction. FCC collected service fee.
Douglas H.
ICEMAKER (STANDA SAMSUNG RF23M8570SR/AA Customer stated couldn’t pull out ice maker bin due to be frozen over. At some point unit defrosted and ice bin was free. Ordering ice maker to resolve this issue. ; ordrng 1 DA97-13718C (ICEMAKER )
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Spoke to customer about parts not properly ordered, custom estates it is okay to reschedule. Ordering control board and evap per last tech.; ordrng 1 2315549 (motor evaporator) and 1 W11265217 (CONTROL BOARD)"
Jim G.
REFRIGERATOR KITCHENAID KRFC704FPS00 Joel SR# 7728353384 verified issue was clogged ice issue at the evaporator. Will replaced control and evaporator cover per technical service pointer w11329116c ; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (CONTROL)
Douglas H.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Unit not cooling. Checked pressures found pressures in nominal range. Unplugged unit to check for pressure equalization. Pressures equalized. Find cause to be a faulty compressor. Ordering compressor to resolve the issue. ; ordrng 1 W10507884 (COMPRESSOR )
Shawn W.
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Found that unit would not scroll correctly. Ran diagnostics and received 2 error codes for F6E0. I also found that the WiFi was set to on but is not connected to a WiFi network in the home. I rebooted the unit twice after clearing the error codes with no return and scrolling was reset. I explained to the client about the WiFi and that it will need to be powered down and powered back on if this happens again in the future. Unit is fully operational.
Ezequiel V.
WASHER WHIRLPOOL WTW5000DW1 Replaced control board after replacement tested unit found no issues no error codes found during testing or operation. Recalibrated washer no issues during calibration Job complete.
Shawn W.
DISHWASHER WHIRLPOOL WDF520PADM7 "Client claimed that the dishes were dry on the side and on bottom as well. I checked the unit again, ran it through diagnostics and still no problems found. Talked to Cathy at Tech Line. We ran a temperature test in the tub as the wash cycle began. The heating element was engaged but the water temperature was at 74 degrees F. We checked the water running out of the faucet and it was 74 degrees F. I explained to the customer that the temperature needs to be at an input of 120 degrees F. I showed them the spec in the installation manual. I went with him to the water heater and it was set between low and high. I turned it to high. Told them that it would probably take 24 hours for the water heater to catch up. Told them to run a load in 24 hours and check the drying results. I ran another cycle to show them the temperature in their tub during wash cycle on my thermometer and they saw it was a 71 degrees F. I explained to them about inputs and outputs. Th
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Checked refrigerator found right door lower than left raised right door to equal height job complete. Customer provided proof of purchase unit is in warranty.
Douglas H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Door falls down. Found cause to be friction pads missing. Ordering friction pads to resolve the issue. ; ordrng 2 WP8268961 (FRICTION PAD)s
Tommy B.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Customer stated that the unit is taking longer than expected to heat. Ran diagnostics with no stored error codes. Well preheating the oven, observed the bake element to be nonfunctional. Ordering the bake element along with a wiring harness to resolve issue.; ordrng 1 W11225360 (harns-wire) and 1 WPW10546517 (elmnt-bake)"
Christian G.
DRYER WHIRLPOOL WED4815EW1 "Issue stated by customer: unit won’t start. No power. Voltage tested good from wall to tblock. Replaced fuse and hi limit stat. Still no power ordering thermal cut off, fix thermistor and time.; ordrng 1 W10900067 (cutoff-tml) and 1 WP3977767 (thrmst-fix) and 1 WPW10185982 (timer)"
Steven G.
DRYER MAYTAG MEDX655DW1 "Checked dryer found unit not starting, checked power everything checked ok, Replaced bad motor checked operation unit working normal now ; used 1 279827 (MOTOR) from stock"
Jim G.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 Ice maker is leaking. ; ordrng 1 WPW10300024 (icemaker)
Jim G.
REFRIGERATOR KITCHENAID KRFF707ESS01 Drain pan is also damaged. ; ordrng 1 W11457241 (DRAIN PAIN)
Steven G.
WASHER WHIRLPOOL WTW4616FW1 "Checked washer found hot water valve not working, replaced valve checked operation unit is working normal now"
Tommy B.
RANGE WHIRLPOOL WGG745S0FS02 Igniter would not fully connect. Ordering new part to resolve issue.; ordrng 1 WPW10324738 (igntr-oven)
Steven G.
DISHWASHER MAYTAG MDB4949SHZ1 "Checked dishwasher found all display lights not working, replaced touchpad checked operation everything is working normal now"
Steven G.
WASHER MAYTAG MVWB765FW3 Checked washer found gear case knocking in agitation replaced gear case and Slider checked operation unit is washing normal now.; used 1 W10734521 (SLIDER) from stock
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Removed light installed new kit per service pointer tested all operations normal advised customer of survey.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Removed ice maker replaced auger motor ran test ice maker working and auger working all operations normal advised of survey.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL GX2FHDXVB08 Removed door replaced ice maker. Tested all operations normal advised of survey.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 "Found drain pump impeller stuck, removed water from unit replaced drain pump recalibrated tested all operations normal advised of survey."
Richard G.
WASHER WHIRLPOOL WFW6620HC0 Replaced drum. Checked inside for sharp edges and found none. Ran unit through automatic test. Unit is good to go.
Jim G.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Leon Sr# 7728366211 if amp draw is less than 30 amps than then it is a weak breaker. Issue is at the breaker.
Jim G.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 Replaced icemaker. Issue resolved.
Steven G.
ICEMAKER (STANDA SCOTSMAN SCCP50MA-1SS "Checked ice maker found drain pump keeps running, touched hose and it stopped, checked for buildup everything was clear customer to watch and if it starts again we will need a pressure switch"
Richard G.
DRYER WHIRLPOOL WED4815EW1 "Replaced heating element, thermal cutoff, and thermostats. Tested to complete. Unit is good to go."
Jim G.
ICEMAKER (STANDA KITCHENAID KUIC15POZP0 Diverter pump is faulty. ; ordrng 1 1901A (pump)
slockhart@appliancecareoftexas.com
MW-HOOD COMBO KITCHENAID KMHP519ESS4 Removed cabinet installed new magnetron and diode used mounting hardware to correct install tested transformer former needed advised customer to sand cabinet so door will not rub when opening and closing. Tested unit all operations normal collected balance. Job complete.
Justin R.
REFRIGERATOR WHIRLPOOL WRS571CIHW00 "Replaced freezer door for fridge, tested unit for completion."
Christian G.
WASHER WHIRLPOOL WFW75HEFW0 "Issue stated by customer: unit locking and gets stuck staying locked. Also unit having hard time draining all water. Found F3E1 water level system error, F9E1 long drain, F8E3 overflow condition stored in unit.ran unit through diagnostics. Unit not draining in c7. Quoted customer 183.43 for part+labor. Customer paid 113.66 for s.call via card.; ordrng 1 WPW10605427 (pump-water)"
Shawn W.
WASHER MAYTAG MVWC465HW2 Found that the h it would not go into diagnostics and the lights were not working on the UI. I checked the 120 VAC outlet and it was fine. Performed tests 1 and 4 for main control and UI. 12 VDC was not present at J12-1 wrt J12-4. Service manual calls for a new control board. Part ordered.; ordrng 1 W11249158 (cntrl-elec)
Justin R.
MICROWAVE OVEN JENN-AIR JMW2430IL02 "Customer said unit would not go past 100 on the display, found wall plug not inserted correctly. Will test heating now, unit is heating as designed."
Douglas H.
WASHER SAMSUNG WF42H5200AW/A2 "Calling Samsung techline due to reoccurring issues. Spoke with James. 3e2 error motor related. de error door error. Had me run testing on unit. Stated 3e2 is either motor, hall sensor or control issue. Had me run more tests on the unit then stated that since the drum spins motor is working and reading rpms so hall sensor is good. Stated the only thing it can inverter control dc92-01531b. Quoted 215.42 for part. Labor under 90 warranty. Customer wants to proceed with repair. Ordering control to resolve the issue. ; ordrng 1 DC92-01531B (INVERTER CONTROL)"
Shawn W.
WASHER MAYTAG MVW7232HW0 Replaced gear case. Ran DLMS calibration cycle. Unit fully functional.
Ezequiel V.
WASHER MAYTAG MVWC465HW2 "Checked washer found error code f0e5 overload, tested washer no error codes found after testing.unit is working as designed. Spoke to customer about proper loading procedures. Job complete."
Jim G.
REFRIGERATOR KITCHENAID KRFF507HPS00 Verified very noticeable ding to left refrigerator door. Confirmed proof of warranty within 30day restriction for cosmetic warranty. Please contact when part is available for install. ; ordrng 1 W11301204 (dor-fip)
Christian G.
DRYER MAYTAG MEDC465HW0 Helper tech.
Christian G.
FREEZER WHIRLPOOL GAFZ30FDGB01 Issue stated by customer: FREEZER Controls & Interior Light Not Working. Found unit not responding to temp adjustment controls and lights flickering. Checked breakers and gfci. Voltage tests good from wall. Ordering plug harness and control to resolve issue.; ordrng 1 W11117597 (harns-wire) and 1 W11251044 (contrl-box)
Douglas H.
ICEMAKER (STANDA SAMSUNG RF23M8570SR/AA Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
Richard G.
RANGE WHIRLPOOL WFE525S0JS0 Customer complaint is that the control panel is scratched. Replaced control panel. Unit is good to go.
Christian G.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Issue stated by customer: unit spraying water from top, wouldn’t dispense ice or water. Found icemaker fill tube split. Ordering part. Also found door warped not depressing door switch all the way. Please make secondary visit when door arrives.; ordrng 1 W11415785 (FILL TUBE)"
Jim G.
ICEMAKER (STANDA KITCHEN AID KUIX535HPA Water valve is faulty. ; ordrng 1 W10897719 (valve)
Ezequiel V.
WASHER WHIRLPOOL NTW4516FW3 "Checked washer found rubber smell coming from agitator adjust rubber in agitator, unit is working as designed. No issues. Job complete. Washer is in manufacture warranty ."
Ezequiel V.
REFRIGERATOR JENN-AIR JFC2089BEM03 "Called customer to advise of time of arrival, customer stated unit is working as designed no issue good cooling per customer. Door alarm stopped when temperature is reached.job complete."
Ezequiel V.
ICEMAKER (STANDA KITCHENAID KUID308HPS00 Checked ice maker found outlet only giving out 74VAC spoke to customer about proper voltage need for ice maker to work plugged unit into different outlet worked with no issues. Job complete.
Steven G.
DISHWASHER KITCHENAID KDTE104ESS3 Checked dishwasher found unit feeling with water but not washing ordered pump and motor ; ordrng 1 W10605057 (pump&motor)
Steven G.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Checked oven found not working properly sometimes can turn on and sometimes not, ordered touch pad ; ordrng 1 W11105004 (TOUCH PAD )"
Douglas H.
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor, vaccinator unit and recharged. Unit began cooling immediately upon testing. No further issues at this point."
Steven G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Ordered switch for freezer, switch that I received is to big for the terminal, ordered part number off of old switch and received a glass went to part house to get a switch and it’s the same to big will have to get product review from parts house. Talked to Darby she is doing a product review ; saved tckt"
Ezequiel V.
ICEMAKER (STANDA KITCHENAID KUID508HPS00 Replaced pump after replacement ice maker is working as designed no issues. Good drain no error found job complete.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived asked customer if they got PEX line from Whirlpool to install regulator customer said they had not called CXC to check on order. Spoke to Laura she checked on order gave me tracking number 74890100107258039591 FedEx . Checked tracking part to be delivered by end of day set appointment for Wednesday.; schdld next appmnt for 7/22 WED !
Christian G.
DISHWASHER WHIRLPOOL WDF520PADB7 "Issue stated by previous tech: Heater is damaged and so is the silverware tray. Replaced both. Ran unit, unit tests good. Informed of survey."
Ezequiel V.
REFRIGERATOR IKEA IX5BBEXDS00 Installed new heat probe after installation ran defrost to heat up probe good heat n9 issues. Job complete. No further issues found with refrigerator.
Douglas H.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated unit leaking from below the door. Found leak coming from base of door due to unit not leveled properly. Leveled unit to resolve the issues. No further issues at this point. Collected Sc.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB835DW1 Found failed drain pump and broken wire harness rescheduling for Monday. ; rqstng P&A on 1 W10777955 (lower harness)
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS321SDHW04 Unit has bad condenser fan motor used box fan to substitute fan motor til i can come back rescheduling Monday. Goods date 7/29/19 DOP provided.; ordrng 1 W10854034 (motor-cond)
Douglas H.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Last trip found faulty compressor. Replaced compressor to resolve the issue, vacuumed unit, charged unit. Unit began cooling immediately upon testing. No further issues at this point."
Justin R.
ICEMAKER (STANDA SCOTSMAN SCAN60PA-1SU Replaced bad pressure switch and tested to complete.
Richard G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that both compartments have stopped cooling. Found compressor working properly. Found fault in evaporator and bimetal ; ordrng 1 W10316760 (thermistor) and 1 W11032800 (motor-evap) and 1 W11087438 (motor-evap) and 1 WPW10248595 (control)
Ezequiel V.
DRYER AMANA NED4655EW1 Checked dryer found 120 VAC from L1 to L2 spoke to customer about proper voltage need for operation of dryer. Customer has a electrician coming out today to resolve voltage issue. Job complete.
Richard G.
RANGE WHIRLPOOL WFG320M0BS3 Oven door hinges are both broken. And one of the burner knobs are missing. Ordering parts. No one working at the home to speak with and voicemail full for point of contact.; ordrng 2 W11240518 (hinge-door)s and 1 WPW10339442 (knob)
Justin R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced broken float switch and filter cup. Tested unit out multiple times to ensure it drained properly. Unit working as designed.
Jesus C.
RANGE WHIRLPOOL WFE505W0HB1 Tested unit. Oven not heating. Found terminal block damaged. Will need to replace block. ; ordrng 1 W10245259 (block-term)