We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 09/20/2022
Customer stated console locks up and doesnt allow selections. Replicated issue, ordering console, console control and console harness to resolve the issue. Part oos; ordrng 1 W11486764 (Console control) and 1 W11486769 (Console) and 1 W11199895 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ1
Near San Antonio, TX 78222
Daniel
Job Details: 09/19/2022
Returned with parts to repair. Installed new control and found that the bake element was damaged as well so I replaced bake element. Tested unit and bake element is now heating up as it should when in bake and unit reached appropriate temperature. Also found that changing the control fixed the burner issues as well. All burners are now fluctuating as needed. Unit now fully functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near San Antonio, TX 78253
Chris S.
Job Details: 09/19/2022
Customer stated refrigerator return on an compressor to make a loud screeching noise and then shut off. After checking amps found issue to be bad compressor ordering compressor assembly needs seal system tech to finish repair.; ordrng 1 W11614224 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Converse, TX 78109
S
Job Details: 09/19/2022
Upon arrival customer stated units freezer led was out. Replaced with new and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78232
Jim G.
Job Details: 09/19/2022
The consumer showed me a video of clothes being washed without or with very little water. Used wire tie to secure harnesses. ; ordrng 1 WP8567668 (Wire tie)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near San Antonio, TX 78249
Drew
Job Details: 09/19/2022
Upon arrival replaced ice maker and tested unit. No further issues at this point
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830IL01
Near San Antonio, TX 78255
Drew
Job Details: 09/19/2022
Upon arrival unit is fine. Customer stated he couldnt find what the inspector was talking about. If they find out they will call us. No further issues at this point
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near San Antonio, TX 78254
Jesus C.
Job Details: 09/19/2022
Installed new UI and panel. No further issues. Job complete.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508ESS1
Near San Antonio, TX 78232
Jim G.
Job Details: 09/19/2022
I verified issue described was a drain (external diverter) pump clog. I was able to remove clog and issue was resolved. If this persists a new pump may be needed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78232
Jim G.
Job Details: 09/19/2022
I ran a DLMS calibration cycle which appeared to correct the issue. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Helotes, TX 78023
Garry
Job Details: 09/19/2022
As per Technical Service Pointer W11540964, existing element with brass bushings replaced by Element (W11537778) with stainless bushings. Tested unit and found no leaks. Heater drawing appropriate current and heating properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78253
Richard G.
Job Details: 09/19/2022
Customer compl is that the unit is giving an error code and theyve been unable to use it since moving in. Error code flashing on screen is F6E1 user interface, no response from ACU. Ordering ACU and ui to resolve issue.; ordrng 1 W11462458 (Control) and 1 W11460962 (Ui)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Helotes, TX 78023
Garry
Job Details: 09/19/2022
Customer complaint of loud noise during spin cycle. Previous tech found lower drive components saturated in gear oil. Observed previous technicians findings and replaced Gearcase (W11393685), Stator (W10915700), Clutch (W10754448), Slider (W10734521), and Rotor (W10915701) to address issues. Machine now operating properly with no noise during Spin or Agitate. Job complete, unit is good to go. No leaks. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/19/2022
Tested unit. Found rails sticking. Will need to replace rails. ; ordrng 2 W11265130 (Rails)s
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/19/2022
Tested unit. Ice bin dispenser arms broken. Needs ice bin. ; ordrng 1 DA97-12604D (Ice bin)
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78251
Chris S.
Job Details: 09/19/2022
Customer stated that dryer drum wont turn down you should be motor. Also gonna order a timer and push start switch just in case ; ordrng 1 W10854240 (timer) and 1 WP3977456 (switch-pts) and 1 WPW10448901 (motor-drve)
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Converse, TX 78109
S
Job Details: 09/19/2022
Upon arrival customer stated unit would take multiple times to dry. Tested unit and the unit heats up perfect. Noticed exhaust was extremely crimped and full of lint. Also removed a dead bird for the exhaust hose. Advised customer to get the vents cleaned out due to being backed up and full of lint and to replace the accordion style exhaust with a sturdier version. Retested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB
Near San Antonio, TX 78254
Chris S.
Job Details: 09/19/2022
Customer stated that water was leaking from valve in the back and frost inside freezer in fridge. Found it shouldnt be bad door seals and door not being the hold for sale in Fixx valve no more leaking icemaker working properly now. doors out of stock.; rqstng P&A on 1 LW10668875 (dor-fip) and 1 LW10668874 (dor-fip) and 1 W11178521 (nameplate)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/19/2022
Tested unit. Will need to replace front left burner cap. ; ordrng 1 WP98017461 (Cap)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Live Oak, TX 78233
S
Job Details: 09/19/2022
Upon arrival customer stated unit would not wash properly and did not spin very well. Removed pulley shield and verified a faulty shift actuator. Replaced with new and retested unit. Unit functions as designed. No further issues at this point. ; used 1 W10913953 (Shift actuator) from stock
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/19/2022
Customer stated unit didnt make ice. Ran diagnostics testing to check unit, all previous repairs still good. Found issue to be broken cutting grid. Ordering cutting grid to resolve the issue. Requesting authorization and part is psp oos; ordrng 1 W10919199 (Cutting grid), states that autho needed
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mico, TX 78056
Richard G.
Job Details: 09/19/2022
Customer complaint is that the unit is making a grinding noise and the detergent doesnt dispense sometimes. Verified issues. Ordering gearcase and dispenser. Drawer received is damaged, reordering.; rqstng P&A on 1 W11400157 (Drawer), ordrng 1 W11573771 (Dispenser), rqstng P&A on 1 W11449841 (Gearcase)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Universal City, TX 78148
S
Job Details: 09/19/2022
Upon arrival customer stated unit would would be and make noise. Found the unit had an f8e4 error code for a faulty float switch. Replaced with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near San Antonio, TX 78254
Chris S.
Job Details: 09/19/2022
Upper bracket is faulty need to reorder bracket.; ordrng 1 W11105139 (brkt-glass)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104ESS4
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/19/2022
Customer stated unit not functioning. Found f4e3 motor error. Confirmed motor not functioning. Customer wishes to proceed with repair. Ordering sump assembly to resolve the issue. Customer is going to call in to schedule part install. ; ordrng 1 W11085683 (Sump assembly)
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297AAWP
Near San Antonio, TX 78254
Chris S.
Job Details: 09/19/2022
Customer stated that theres still water leaking under fridge family should be bad heating element on Reservoir causing it to ice up. Ordering heating element for reservoir Da47-00295aDa97-11772a; ordrng 1 DA47-00295A (Resivour heater)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Boerne, TX 78015
Drew
Job Details: 09/19/2022
Upon arrival replaced main harness and bracket. Checked all functions after replacing harness. Bake function is still intermittent. Ordering control, and bake igniter. Rescheduling harness ; ordrng 1 W11564648 (Control) and 1 WPW10324262 (igntr-oven)
We serviced a
JENN-AIR COFFEE MAKER
Model JBC7624BS00
Near San Antonio, TX 78255
Douglas H.
Job Details: 09/19/2022
Last trip found faulty infuser, valve, pump, and regulator pump. Replaced all parts to find issue didnt get resolved. Now also tripped the breaker at the end of attempting to make coffee. Reordering parts to to resolve the issue. ; ordrng 1 W10661079 (Pump) and 1 W10661793 (Coffee heater)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
S
Job Details: 09/19/2022
Upon arrival customer stated unit would not make ice after resetting the unit multiple times. Checked units ice maker error code and got the E2 error code for lost position. Ordering 1 WPW10624574 control and W11294907 ice maker to resolve issue. ; ordrng 1 WPW10624574 (Control) and 1 W11294907 (Ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Windcrest, TX 78239
S
Job Details: 09/19/2022
Upon arrival customer stated units arm fell off. Noticed that tech 17 was out here in 8/1/22 and replaced the heating element but failed to replace the bottom arm sprayer assembly back in place. Replaced sprayer arm and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104DSS3
Near Castroville, TX 78009
Jesus C.
Job Details: 09/19/2022
Complaint is dishes not getting cleaned properly. Tested unit. Found food debris blocking the ports of both spray arms. Cleared debris from ports. Good water pressure. No further issues. Job complete.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FRT21P5AQ7
Near Rio Medina, TX 78066
Richard G.
Job Details: 09/19/2022
Customer complaint is that the side of the refrigerator and the frame separating the refrigerator and freezer sections is getting really hot. Found condenser extremely dusty and the condenser fan inoperable. Ordering condenser fan and cover. ; ordrng 1 5303918774 (Condenser fan motor) and 1 241733911 (Cover)
We serviced a
KITCHEN AID RANGE
Model KFDC558JSS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/19/2022
I removed the rack and the old temperature sensor. Installed new sensor. Small oven is now operating as designed.
We serviced a
SAMSUNG WASHER
Model WV60M9900AV/A5
Near San Antonio, TX 78232
Jim G.
Job Details: 09/19/2022
Efrain reference# 7005145826|2 recommended replacing a cap due to a known issue. ; ordrng 1 DC62-00702A (Cap guide)
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5561S
Near San Antonio, TX 78223
S
Job Details: 09/19/2022
Upon arrival customer stated unit would freeze some of the vegetables in the rc side as well as make chime from the water dispenser area intermittently. Contacted Samsung tech line and per tech line order the Evaporator cover for fresh side-da97-20712aAnd main pcb-da92-01196d to resolve freezing and chiming issues. Parts are oos. Eric. ; ordrng 1 DA97-20712A (Evaporator cover assembly) and 1 DA92-01196D (Main pcb)
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near San Antonio, TX 78230
Jim G.
Job Details: 09/19/2022
Trim could not be extracted. Will have to return with a trim pice so I can cut it out. ; schdld next appmnt for 9/26 MON !
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBS/AA
Near San Antonio, TX 78254
Chris S.
Job Details: 09/19/2022
Customer stated the icemaker was not working anymore than it should be faulty icemaker and control board ordering parts.; ordrng 1 DA97-15217D (Icemaker) and 1 DA94-02663F (Control board)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78223
Daniel
Job Details: 09/19/2022
Customer reported rinse aid not dispensing. Customer stated he had filled up rinse aid 4 months ago and that it has never went down. Upon arrival found faulty dispenser. Solenoid for the rinse aid would never activate and dispense rinse aid. Installed new dispenser and tested unit while watching dispenser from the outside. Solenoid now is activating and dispensing rinse aid as it should. Let customer know to make sure unit is filled with hot water for best wash and dry. Unit now functioning as designed.
We serviced a
WHIRLPOOL VENT HOOD
Model UXT4236ADS2
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/19/2022
Actual Model Number: UXT4236ADS2. Actual Serial Number: XHA3798356. Thus unit is not showing up in entitlements. However it is a vent hood with a third party builder and should be in warranty. The switch to the fan was not operating. I founded that the circuitry on the switch board have become arched. This will need to be replaced. Part ordered.; ordrng 1 WPW10395126 (Fan Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78254
Chris S.
Job Details: 09/19/2022
Customer stated the icemaker was making small ice cubes and getting stuck together and water dispenser was not working families should be water filter. Took water filter out water dispenser started working also test icemaker didnt get no error code and when doing water fill test on icemaker icemaker was full of water. Told customer she needs to replace filter and everything should work.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/19/2022
Actual Model Number: WDF520PADM9. Our customers had a third part inspector state the drain was to loud. He was correct. The installers failed to install the tub shield sound. It will need to be replaced. Part ordered.; ordrng 1 W10896113 (Tub Shield Sound)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 09/19/2022
Upon arrival replaced valve, didnt resolve the issue. Called tech line spoke with JR recommends customer to contact safety team @ 8665505136 and customer service @ 8666982538 since there are no further recommendations on fixes to unit. No further issues at this point
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Boerne, TX 78015
Drew
Job Details: 09/19/2022
Upon arrival customer had stated the unit leaks from where the ice maker hole is. Found bad seal on container ordering new container ; ordrng 1 DA97-14474C (Ice container)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78247
Douglas H.
Job Details: 09/19/2022
Last tech suspected leak in SS. Rediagosed unit to find amp draw of .5 indicating inefficient compressor. Issue is likely only the compressor, ordering compressor and evaporator as just in case. Parts oos or psp; ordrng 1 W11557425 (Compressor) and 1 W11550396 (Evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Boerne, TX 78015
Drew
Job Details: 09/19/2022
Upon arrival found I didnt have lights in parts bin. Talked to pm and stated lights were there. Rescheduling ; schdld next appmnt for 9/22 THU AM
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHS2611LBRA
Near Lakehills, TX 78063
Richard G.
Job Details: 09/19/2022
Customer complaint is that the water is not dispensing and the icemaker is not working. Replaced valve. New valve is making a grinding noise when used, reordering valve. Tested icemaker, went through harvest very slowly, and would not finish harvest, ordering icemaker,.; ordrng 1 242252702 (Valve) and 1 241798231 (Icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Bandera, TX 78003
Richard G.
Job Details: 09/19/2022
Replaced freezer drawer handle. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pipe Creek, TX 78063
Richard G.
Job Details: 09/19/2022
Customer complaint is that the unit works fine in the test mode, but when used after the technician leaves, the unit still has the same issues. Entered diagnostics and found error codes F8E1 no fill/long fill, F7E6 motor fault, F7E7 motor unable to reach target RPM, and F0E2 oversuds condition detected. Cleared error codes and randiagnostics cycle and all steps passed. Called techline and spoke with Andy. Had me discharge and check the capacitor. Received OL on capacitor. Ordering capacitor.; rqstng P&A on 1 W11428524 (Capacitor), states that autho needed
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near San Antonio, TX 78209
Garry
Job Details: 09/19/2022
As per Technical Service Pointer #W11606409, all 12 existing LED Modules replaced by 12 updated LED Modules (W11484836). All LEDs now illuminating per intended design. Use S-code S84638 for billing. Unable to obtain signature as customer stepped away from appointment to shower. Called for customer twice with no response. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78254
Richard G.
Job Details: 09/19/2022
Customer complaint is that the unit does not make ice, but will make some ice when on the fast ice setting. Ran unit through harvest test. Test failed with bad switch error and harvest not completed. Checked wiring under door and found at least one wire cut. Will need to replace freezer door.; rqstng P&A on 1 LW11037733 (Freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Boerne, TX 78015
Drew
Job Details: 09/19/2022
Last tech found faulty evap harness. Upon arrival replaced evap harness and cleared ice blockage. Tested unit and unit was working correctly, advised customer to keep an eye in issue if it arises again call us back. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78244
Garry
Job Details: 09/19/2022
Customer complaint of refrigerator not cooling and not making ice. Upon previous visit, arrived to observe frost buildup on evaporator cover and RC temp at 45F. Tested all thermistors through onboard diagnostics & manually with meter. All passing and delivering measurements in spec. Found Evaporator Fan Motor and Defrost Heater operating appropriately. Evaporator Harness testing good. Found Evaporator Thermistor to be loose on evaporator tubing and applied to a bend. Relocated Evaporator Thermistor properly & secured with zip tie. Returned today and replaced ACU (W11566851) to address defrost issue. Unit returned to normal operation and all systems checking good. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78253
Chris S.
Job Details: 09/19/2022
Replaced ui and control board tested unit everything working properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78244
S
Job Details: 09/19/2022
Upon arrival customer stated unit would stop after a few seconds on the popcorn setting. Per Service Matters replace the humidity sensor when the f4e4 error code is present. Replaced faulty sensor. Tested unit and unit functions as designed. No further issues at this point. Requesting double labor due to having to remove and replace the unit from the wall to replace the humidity sensor and use assistant.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near San Antonio, TX 78254
Richard G.
Job Details: 09/19/2022
Replaced front door glass, unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78221
Daniel
Job Details: 09/19/2022
Customer reported unit not starting up properly when starting cycle. Unit will stay in sensing. Upon arrival found error codes F6E3 (ACU miscommunication) and F7E4 (basket reengagement failure). Tested unit in diagnostic mode and unit successfully completed diagnostic cycle but when trying to start a normal cycle unit would stay stuck in sensing and would never fill. Looks possibly like a control related issue since all components functioning properly in diagnostic cycle. Ordering control, lower harness, clutch assembly, slider, and suspension just in case. Will return when parts are available to repair.; ordrng 1 W11419171 (Control) and 1 W11568984 (Lower harness) and 1 W10754448 (Clutch assembly) and 1 W10734521 (Slider) and 1 W11400156 (Suspension)
We serviced a
WHIRLPOOL DRYER
Model WED5500XW0
Near San Antonio, TX 78221
Daniel
Job Details: 09/19/2022
Customer reported unit not powering on. Upon arrival found that unit would not start up. Checked voltage and found that unit was getting the proper 240 volts. Replaced door switch and tested but it made no difference. Checked all fuses and found all fuses giving the proper continuity. When trying to start unit the control would make a loud clicking noise. I think the issue is control related. Ordering controls and other parts just to have on hand just in case. Will return when parts are available to repair. Sons number 2107481859 ; rqstng P&A on 1 WPW10317636 (Control) and 1 WPW10269623 (Control) and 1 279787 (Motor) and 1 WP3391914 (Thermostat) and 1 279973 (Thermal cutoff) and 1 WP8577274 (Thermistor)
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near San Antonio, TX 78221
Daniel
Job Details: 09/19/2022
Returned with helper to complete proper diagnosis. Removed dryer from on top of washer. Dis assembled washer to make sure all counter weights were good and had no damage. Found no issues with weights. Noticed that when spinning the drum/tub had extra space in between. Looks like the unit will need a new tub assembly. Called Samsung tech support and ordered all needed parts for a tub assembly. Will return when parts are available to repair.Dc97-21456b drumDc97-21594c rear outer tub Dc97-21466a front outer tub ; rqstng P&A on 1 DC97-21456B (Drum) and 1 DC97-21594C (Rear outter tub) and 1 DC97-21466A (Front outer tub), states that autho needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/19/2022
I called our customer ahead of time to let them know I was on my way. They informed me that they would only be available between 11:30am to 12:30p. I told them I would see what we could do. Our customers refrigerator started to get warm in the freezer section, leaking on bottom and leaking out of the dispenser. I found that the compressor continued to try and start. Our customer had the unit unplugged to save the compressor. This unit will need a new start device. Part ordered.; ordrng 1 W10873801 (Start Device)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/19/2022
I replaced the gasket and heat treated. I asked our customer to try and keep the door closed for at least 5 hours. The door is now sealing as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near San Antonio, TX 78209
Chris S.
Job Details: 09/19/2022
Have to reschedule because helper called in sick.; schdld next appmnt for 9/22 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78405
John L.
Job Details: 09/19/2022
Install suspension and hub, re-calibrated and tested. Issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Robstown, TX 78380
Adam
Job Details: 09/19/2022
Is important to note that customers complaint is not same as previous work order. Customer complaint of large amount of moisture inside of refrigerator compartment Suggesting large gap in door seal of refrigerator most of the condensation is collecting around we are freezer air enters refrigerator. Inspection of refrigerator door seal shows no apparent gaps. Replace door to resolve Issue.; ordrng 1 W10668874 (dor-fip) and 2 W10663737 (plug-hndle)s and 1 2262054 (thimble) and 1 2212651 (button-plg)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3B
Near Corpus Christi, TX 78405
John L.
Job Details: 09/19/2022
Installed components, igniter still no function. No gas to oven or igniter wont glow. Replace components to resolve ; ordrng 1 W10914411 (igntr-oven) and 1 98014893 (valve,oven)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Robstown, TX 78380
Adam
Job Details: 09/19/2022
Sr#7734263457. Customer denied service to the unit for a couple of different reasons number one do not wanna sign the damage waivers number two I gave him the option to uninstall the unit himself and make an appointment to put the component in which he didnt want to do either and then Customer insisted I leave the park with him so he can do it. Unfortunately I did inform the customer that I would not be able to leave the component with him but he could set up an appointment for an install whenever he had time. At that point customer denied service. Call tech line for documentation SR number above.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Port Aransas, TX 78373
John L.
Job Details: 09/19/2022
Installed separator, tested after installation. Ice is no longer binding up within door. Issue resolved
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Corpus Christi, TX 78418
John L.
Job Details: 09/19/2022
Installed control and panel, issue on unit should be resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Corpus Christi, TX 78418
John L.
Job Details: 09/19/2022
Installed gearcase and slide, tested unit after installation. Issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Corpus Christi, TX 78418
John L.
Job Details: 09/19/2022
Ran diagnostics, no codes. Ran test cycle, no issues in test cycle. Tested on a normal cycle, unit seems to stop at random locations during cycle and will not continue with wash. Possible control issue, replace to resolve ; ordrng 1 W11513246 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Corpus Christi, TX 78411
John L.
Job Details: 09/19/2022
Installed control, console and therm. Tested after installation. Issue has been resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78411
Adam
Job Details: 09/19/2022
Installed suspension calibrated unit ran verification cycle issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW
Near Corpus Christi, TX 78411
Adam
Job Details: 09/19/2022
Customer complaint of unit leaking. Inspection of unit shows inside hose having several rips or tears. Replace hose to resolve issue; ordrng 1 W10763078 (hose)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Corpus Christi, TX 78412
Adam
Job Details: 09/19/2022
Original point of contact Robert no longer works at this location. Unit is an occupied at the moment so theres no technical warrantee date. Complaint is resting or spotting on drawer panel. Pictures in SD-QuickPic. Ordering panel to resolve the issue. ; ordrng 1 W10330070 (panel-drwr)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Corpus Christi, TX 78418
Adam
Job Details: 09/19/2022
Sr# 7733350289. Austin. Customer complaints Same as previous complaint but this time in the front left burner simmer flame not consistent. During my visit I could not duplicate customers issue I did contact tech line because of history of the unit SR number above. Tech line states because issue cannot be duplicated and is intermittent they suggest customer have a water column test performed on the gas line natural gas should be at five bear minimum and propane at 11 bare minimum.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Port Lavaca, TX 77979
Michael
Job Details: 09/19/2022
The appliance is cooling properly but there is a lot of moisture that builds up in RC. The gaskets are sealing properly, found there is gaps between the cabinet and molding allowing warm air to get in causing the issue, needs to be sealed up Ordered adhesive and rescheduled the customer ; ordrng 1 WP279368 (Adhesive)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Victoria, TX 77901
Michael
Job Details: 09/19/2022
The customer said the washer doesnt sound like its washing. F7E6 motor fault, cleared error code, I looked underneath and found the shifter motor had popped out of the cam slider, defective part, installed new actuator from TS W11481722. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is agitating and working normal
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Victoria, TX 77904
Michael
Job Details: 09/19/2022
Lid wont unlock, F5E4 lid not open between cycles. Installed new latch from TS, called the appliance, it sounds like the motor spun freely. Removed the shield underneath, found the belt had fallen off and the cam pulley wasnt in good condition, installed new cam and belt from TS, put shield back in place. Calibrated and performed a diagnostics test, codes with no issues or error codes, the appliance is working normal ; used 1 W11307244 (Latch), 1 W10721967 (Cam), and 1 W10006384 (Belt) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Victoria, TX 77904
Michael
Job Details: 09/19/2022
It was the wrong harness for the evaporator in the RC and the shaft on the old motor is froze up ordered the parts and rescheduled the customer ; ordrng 1 W10633627 (Evap motor) and 1 W11509548 (Shaft)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Victoria, TX 77904
Michael
Job Details: 09/19/2022
Installed new control and switch, ran diagnostics, the appliance is draining and working normal at this time
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Victoria, TX 77904
Michael
Job Details: 09/19/2022
The appliance wont start, the motor sounded like it was stuck, tested voltage, 120VAC on both legs and 240 AC with both, installed new motor, still wont start. The fuse and door switch are good, the timer is working normal, tested voltage on each leg when I push the start button the black wire voltage drops from 122 VAC to 28.5 VAC and on the red wire leg the voltage rises to 218 VAC, no fluctuation when the 2 legs are together. The issue is going to be a customer issue, advised they would need a qualified person to correct the issue, he insists its not the wiring and that its the appliance. I called tech line and spoke with Rob SR7734615530 he confirmed its a customer issue there is a floating leg when its under load. The appliance should work normal when the issue is corrected
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Corpus Christi, TX 78414
Adam
Job Details: 09/19/2022
Customer complaint of unit shaking badly during cycle. Inspection of unit shows error code for unbalanced load. Also physical inspection shows in her tub is extremely bouncy. Replace Suspension to resolve issues; ordrng 1 W11226784 (suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78414
Adam
Job Details: 09/19/2022
Inspection of unit shows there is some discoloration on Bushing but rubber grommet and all other components show good function no real wear and tear. I did inform customer That unit does meet the requirements for the replacement but customer has declined due to several factors number one of which customer does not wish to sign damage waivers. Issue resolved
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Corpus Christi, TX 78413
John L.
Job Details: 09/19/2022
Installed bin, issue on this unit has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Floresville, TX 78114
Daniel
Job Details: 09/19/2022
Returned with part needed to repair. Installed new drain hose with check valve. Tested unit to make sure there were no leaks. Customer should no longer have issues with water back feeding into the unit. As for the dryness I made sure dispenser was releasing rinse aid. Heater kicked on as needed. Let customer know that plastics will not dry as thoroughly as glass/ceramic. Also let customer know to run hot water in the sink before starting unit to ensure unit gets filled with the hottest water possible which will also improve wash and dry. Unit functioning as designed.
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near San Antonio, TX 78266
Douglas H.
Job Details: 09/19/2022
Customer received icemaker door switch that was ordered. Replaced icemaker door switch per techline recommendations. Reinstalled icemaker to resolve leaking issue. Unit is functioning properly now. No further issues at this point.; ordrng 1 W11233367 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/19/2022
Installed new icemaker. Good harvest. Good water fill. Job complete.
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/19/2022
Tested unit. Long fill error code. Found pressure hose has tear. Will need new hose. ; ordrng 1 W11456953 (Hose)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78230
Drew
Job Details: 09/19/2022
Rescheduling due to tech cutting finger. Customer would like 11 am if possible ; schdld next appmnt for 9/21 WED 11
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Floresville, TX 78114
Daniel
Job Details: 09/19/2022
Customer reported lights will turn off sporadically for days at a time and that when the lights turn off the ice maker will stop producing ice as well. Customer reported that when lights turn back on the ice maker will start ice production again. Upon arrival found lights off in unit and ice maker not producing ice. Called techline and techline told me to check harness connection P7 on control on the top of the unit to make sure connection is good and that it sounds to him like a wire harness issue. I was unable to reach control when removing the top panel. My arms were too short even with a step stool. From what I could visibly see all the connections were connected properly. Ordering all controls and both upper wire harnesses. Will return with helper to complete repairs when parts are available.Sr 7734623896; ordrng 1 W11233631 (Control) and 1 WPW10624574 (Control w/power supply) and 1 W11233638 (Control led) and 1 W11233635 (Harness hv) and 1 W11233621 (Harness lv)
We serviced a
KITCHEN AID DISHWASHER
Model KDPE234GPS0
Near San Antonio, TX 78266
Shawn W.
Job Details: 09/19/2022
Actual Model Number: KDPE234GPS0 Actual Serial Number: F92681450. Our customers unit is not working and is just blinking. I entered diagnostics and retrieved error code F2 E1 2-User Interface (UI) 2-No response from UI. I ran the service manual procedures by removing the door disconnecting UI, powering down, reassembling door and closing. The drain pump came on fir 2 minutes. This calls for a new UI console. Part ordered.; ordrng 1 W11162736 (Console UI)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS09
Near San Antonio, TX 78266
Shawn W.
Job Details: 09/19/2022
Actual Model Number: WMH31017HS09 Actual Serial Number: TRB1225788. Tabs unit is in warranty. I replaced the microwave oven door that was shattered on the front glass. This microwave is now fully functional.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/US
Near San Antonio, TX 78233
Jim G.
Job Details: 09/19/2022
I verified a damaged gasket. Replaced both freezer and left refrigerator door. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78228
Garry
Job Details: 09/19/2022
Customer complaint of no cooling in refrigerator or freezer. Arrived to find evaporator cover completely encased in solid ice. Measured resistance of Evaporator Thermistor through Control Harness and got a reading of 65kOhms. Unable to measure resistance of Defrost Heater from Control due to fluctuations in reading. Accessed defrost circuit from FC and found Evaporator Thermistor and Defrost Heater testing good with in-spec resistance values. Reconnected all components to Evaporator Harness and again took measurements at Control. All measurements now testing in-spec. Diagnosing this issue as one of loose connections between Evaporator Harness and Cabinet Harness. Defrosted frozen evaporator and advised customer to monitor. All components checking good at this time. Should issues persist, customer to contact WPL CxC at once. Job complete, unit is good to go. No further issues at this time.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/19/2022
Tested dryer. Not heating. Found hi limit tripped. Replaced hi limit. No further issues. Job complete.
We serviced a
SAMSUNG RANGE
Model NE59M4320SS/AA
Near San Antonio, TX 78233
Jim G.
Job Details: 09/19/2022
I verified a faulty led display. ; ordrng 1 DE07-00133C (Led display)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78245
Richard G.
Job Details: 09/19/2022
Replaced igniter and burner tube. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Floresville, TX 78114
Daniel
Job Details: 09/19/2022
Customer reported oven too cold. Upon arrival tested all burners. All burners ignite properly without any issues. Tested oven in bake to 350 degrees and oven successfully reached temperature without any issues. Found no issues with unit. Unit functioning as designed.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near Stockdale, TX 78160
Daniel
Job Details: 09/19/2022
Customer reported foggy ice and low ice production. Upon arrival found unit with a medium-large batch of ice in the ice bin. Ice was super foggy. Found all components functioning as designed and a complete plate of ice on the top grid. Called techline and techline asked if customer had a water softener or a reverse osmosis. Customer stated he had reverse osmosis hooked up to the unit but had recently removed it. Techline stated foggy ice is usually caused by the quality of water and recommended the reverse osmosis be hooked up again. As for ice production it looked like unit had a steady flow of ice. Ice bin was pretty full when I arrived. Customer stated he will hook up reverse osmosis again as recommended per techline. Unit functioning as designed found no issues. Fogginess in water is due to water quality. Did not charge service call due to Jesse completing job in July.SR 773462355
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Converse, TX 78109
S
Job Details: 09/19/2022
Upon arrival customer stated unit would leak out of the top rear. Found the issue to be a broken water valve. Replaced with new and retested unit. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 09/19/2022
Customer stated unit door not closing properly, hitting on left side. Found cause to be unit slightly unlevel. Leveled unit to resolve the issue. Unit testing good now. Per sb web unit purchase date 02/21/2022 and is in warranty.