Service History 7 - ApplianceCare

We serviced a

AMANA WASHER

Model NTW4516FW3

Near San Antonio, TX 78230

Jim G.

Job Details: 08/27/2021

Verified an issue with the drain pump. Replaced drain pump. Issue resolved. ; used 1 W10919003 (Water pump) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE01

Near Shavano Park, TX 78231

Jim G.

Job Details: 08/27/2021

Replaced faulty led modules. Issues resolved.

We serviced a

KITCHENAID ICEMAKER (STANDA

Model KUIC15PHZS0

Near San Antonio, TX 78231

Jim G.

Job Details: 08/27/2021

I was able to determine that the the bin thermistor was shorted, and both the reservoir drain pump and recirculation pump are non functional. While there is technically voltage at the harnesses they are quite corroded and have recommended replacing them.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near San Antonio, TX 78260

Jim G.

Job Details: 08/27/2021

Replaced faulty drain pump. Issue resolved.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near San Antonio, TX 78258

Jim G.

Job Details: 08/27/2021

Replaced UI control and main control. Issue resolved.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near San Antonio, TX 78255

Colton B.

Job Details: 08/27/2021

Issue was no water being dispensed and no ice production. Found an OL reading on the inlet valve. Ordering new inlet valve to resolve issue.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near San Antonio, TX 78254

Colton B.

Job Details: 08/27/2021

Issue is that unit is not drying. No error codes, confirmed operation of heater in diagnostics. Finding issue to be the temperature of water coming into dishwasher. Faucet started at around 95 degrees and got up to only about 113 degrees after 3 minutes and then 117 after about 7 minutes of off and on running faucet and multiple dishwasher fills. Customer will talk to builder about water temp. In the mean time, advised that customer run the faucet for a few minutes before starting the dishwasher. Unit is operating as intended.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78253

Colton B.

Job Details: 08/27/2021

Replaced ice maker and reset unit, unit tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM

Near San Antonio, TX 78245

Colton B.

Job Details: 08/27/2021

Issue was a broken console. Replaced console, that looks good now. Whatever broke console also bent inner door. Tried to straighten it out, but its still causing the console to sit a little awkward on door. Ordering a new inner door to resolve issue. Will call customer when it gets in.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Victoria, TX 77901

Michael

Job Details: 08/27/2021

The customer said she doesnt feel like shes getting enough water on the deep water wash cycle, heavy and bulky settings., it still has soap residue on the clothes. No error codes, tested the inlet valve, has good water pressure on both sides. Calibrated the appliance and started a deep water wash cycle, the inlet valve is filling normal and appliance is working as designed.

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Port Aransas, TX 78373

John L.

Job Details: 08/27/2021

Installed all controllers onto unit restored power to unit, unit came on all settings normal unit is running issues have been resolved.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Victoria, TX 77901

Michael

Job Details: 08/27/2021

Installed the UI, went through the process of booting up the control. Calibrated and performed a quick wash diagnostics test, completed with no issues or error error codes. The appliance is working normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Corpus Christi, TX 78418

John L.

Job Details: 08/27/2021

Inspected unit, found issue to be leak on evaporator. Was able to detect leave using UV lights. Ordering evaporator to resolve this issue.;

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Corpus Christi, TX 78411

Adam

Job Details: 08/27/2021

Shows cam drive missing almost all components because agitator is missing several clips which is allowing component to come apart during a cycle. Replace entire agitator assembly as well as bolt and washer to resolve issue;

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Goliad, TX 77963

Michael

Job Details: 08/27/2021

The customer said it wouldnt let her do anything. F8E1 no fill/long fill error code, cleared error code and tested the inlet valve, the cold side isnt opening up, installed new inlet valve from TS, W11038689, made sure water water lines were clear, tested valve, good water pressure on both sides. Calibrated and performed a quick wash diagnostics test, completed with no issue or error codes, the appliance is working normal.; used 1 W11038689 (Valve) from stock

We serviced a

WHIRLPOOL RANGE

Model KOCE500EBS06

Near Corpus Christi, TX 78404

Adam

Job Details: 08/27/2021

After uninstalling the unit and testing voltage from home wires red to black I get zero voltage again testing red to ground zero voltage and black to ground again zero voltage. Advise customer to contact Professional electrician to resolve the issue. I have left unit and wired at junction box behind unit. Issue resolved

We serviced a

WHIRLPOOL DRYER

Model WED7120HW

Near Corpus Christi, TX 78410

John L.

Job Details: 08/27/2021

Installed components, tested after installation. Noise is no longer issue.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Corpus Christi, TX 78410

Jim

Job Details: 08/27/2021

Customer states that washer is not draining. Open lid, find washer is 3/4 full of water. Attempt to drain using pump, will not operate. Drain using transfer pump. Attempt to put in diagnostics mode, get to read codes. Codes include F2E1 (stuck key), F1E2 (motor control fault), F7E5 (shifter fault), and F9E1 (long drain). Clear codes, tilt machine to check for known problem. Shifter is off splutch. Check pump for stuck items, find one pump wire sheared off harness. Suggest replacing the shifter and the harness, and having pump handy (cant test it). Please reschedule when parts arrive.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Schertz, TX 78108

Zachary

Job Details: 08/26/2021

Checked dishwasher and found door screws loose and some missing. Tightened all existing screws and ordering replacement screws to resolve issue. Ran diagnostic cycle and found no other issues or error codes.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Cibolo, TX 78108

Zachary

Job Details: 08/26/2021

Checked range, issue is that more heat than should be was leaking on top left of oven door. Checked and there was a slight gap where door was not hitting seal properly. Inspected and could not think of a way to fix. Called tech line and spoke with Chris# 7731601404. He recommended loosening screws and playing with door. There might be a bind causing it to not close properly. Was able to put top trim piece together underneath front panel better. Checked and problem fixed. Tested range and it is now working as designed.

We serviced a

WHIRLPOOL ICEMAKER (STANDA

Model WUI95X15HZ00

Near San Antonio, TX 78253

Jesus C.

Job Details: 08/26/2021

Will need to reorder control.

We serviced a

SAMSUNG RANGE

Model n/a

Near San Antonio, TX 78245

Jesus C.

Job Details: 08/26/2021

Front left burner not powering off. Stays on high heat. Will need to replace switch.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near San Antonio, TX 78204

Jesus C.

Job Details: 08/26/2021

Inspected unit. Outer door damaged. Oven liner and frame are bent on left side. Advised customer oven liner is not repairable. Only door can be repaired. Customer will contact whirlpool to proceed further.

We serviced a

WHIRLPOOL DRYER

Model WHD3090GW0

Near San Antonio, TX 78238

Sebastian

Job Details: 08/26/2021

Customer was flagged for COVID front desk tried to get me to go in anyway informed of our policy must reschedule ; O-emld tckt

We serviced a

MAYTAG DRYER

Model MEDB835DW1

Near Kerrville, TX 78028

Colton B.

Job Details: 08/26/2021

Replaced console, unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW3

Near San Antonio, TX 78214

Jesus C.

Job Details: 08/26/2021

Tested washer. 05 error code. Found unit was of balanced. Recalibrated washer. No issues during testing. Unit is working properly at this time. Job complete.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HZ4

Near Ingram, TX 78025

Colton B.

Job Details: 08/26/2021

Issue was that the light bulb was not working. Replaced bulb and socket, still not working. Tried to replace control, but new control was missing the P4 connector. Reordering control to resolve issue. ; ordrd 1 W10892389 (cntrl-elec)

We serviced a

JENNAIR COOKTOP GAS

Model JGD8345ADB

Near Kerrville, TX 78028

Colton B.

Job Details: 08/26/2021

Issue was sticky knobs on cooktop and town knobs not facing correct way. Ordering and replacing two valves with inaccurate positioning. Will call customer when parts come in.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Universal City, TX 78148

Chris S.

Job Details: 08/26/2021

Replaced gearcase tested unit everything working properly. Yes to survey.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Floresville, TX 78114

Chris S.

Job Details: 08/26/2021

Customer says dishwasher wasnt cleaning dishes and there is barely any water coming through. Found it should be that water valve wasnt turn all the way on. Turned on water valve tested unit everything working properly

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Floresville, TX 78114

Chris S.

Job Details: 08/26/2021

Replaced gearcase, drive pully, and actuator. Tested unit everything working properly. Yes to survey.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Spring Branch, TX 78070

Jim G.

Job Details: 08/26/2021

The compressor is making s loud noise when ramping up. After conferring with DH decided to send a ss tech.

We serviced a

MAYTAG DRYER

Model MED8630HW

Near Spring Branch, TX 78070

Jim G.

Job Details: 08/26/2021

Verified an issue according to service pointer, a new seal and tape are needed to correct the issue properly.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ5

Near San Antonio, TX 78256

Shawn W.

Job Details: 08/26/2021

I found the unit at partial display. I rebooted the unit, set the clock and tested. This unit is fully functional now. Customer Instruct.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near San Antonio, TX 78259

Douglas H.

Job Details: 08/26/2021

Unit an r600 unit, not r134a as the parts list indicates. Returning tomorrow with the R600a kit to resolve the issue. ; schdld next appmnt for 8/27 FRI !

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near San Antonio, TX 78209

Zachary

Job Details: 08/26/2021

Checked washer, complaint is no reaction from control. Plugged in and it was stuck on drain. Held start button to cancel. Pulled error code F9E1- long drain. Found issue at drain pipe, there is no room for air displacement. Pipe is not wide enough to drain into. Most likely caused siphoning. Attempted to drain and pump has failed. All other functions during automatic diagnostics cycle seemed to check good. Rescheduling parts and ordering drain pump to resolve issue. Let staff know that pipe drain needs to be adapted at least 1 foots worth of 2 piping minimum to prevent issue again.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near San Antonio, TX 78219

Chris S.

Job Details: 08/26/2021

Customer stated that door was just falling. Found issue to be installers didnt put dishwasher together properly. Fixed spring tested unit everything working properly. Yes to survey.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM06

Near Converse, TX 78109

Douglas H.

Job Details: 08/26/2021

Last tech suspected leak in Evap. Checked for leaks, couldnt find any leaks. Checked pressures to verify, pressure sitting at 50 psi on high and low side while unit turned off, based on pressure readings, issue not a leak. Finding compressor is ceased up again ordering new compressor to resolve the issue. Unit is under warranty.

We serviced a

IKEA DISHWASHER

Model IUD7070DS3

Near San Antonio, TX 78256

Douglas H.

Job Details: 08/26/2021

Customer stated that unit not heating. Found f7e1 error heater turned off. Ran diagnostics testing to check unit. Unit is functioning as designed. During my inspection noticed a loose connection underneath the unit. Used a wire tie from stock to secure connection. No further issues at this point.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Spring Branch, TX 78070

Jim G.

Job Details: 08/26/2021

Ive verified proper function. There was an installation issue that will likely have to be remedied by the installers themselves.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ07

Near San Antonio, TX 78253

Sebastian

Job Details: 08/26/2021

Confusion with the call ductwork in the cabinet needs to be repaired informed customer that after they have that repaired give us a call that the unit is still making noise and they know the ducting is perfect

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Converse, TX 78109

Chris S.

Job Details: 08/26/2021

Customer stated that washer was not cleaning her clothes and leaving soap on them. Found issue to be actuator service partner suggested to replace actuator. Replaced actuator tester unit got no air codes also calibrated washer everything working properly.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Boerne, TX 78006

Douglas H.

Job Details: 08/26/2021

Unit shows f3e2 sensor error. Removed unit door panel to inspect sensor harness, found harness unplugged from sensor electrode. Replaced harness just incase resistor shorted. Uni testing good now. No further issues at this point

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WMH31017HS06

Near San Antonio, TX 78224

Jesus C.

Job Details: 08/26/2021

Tested unit. Not heating. Vent not running Pulled unit. Replaced bad magnetron and fan motor. No issues during testing. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near San Antonio, TX 78253

Sebastian

Job Details: 08/26/2021

Found that the spacer resolve the issue of the auger motor and ice not dispensing water or ice found there was freezing in the refrigerator section up towards the back explain to customer that unit is cooling the refrigerator from this top section but it does appear to be a little colder than usual ordering thermostat for the refrigerator section explain to customer that the freezer cycling so much due to moisture being pulled in in forming ice could also be causing this issue as well as a refrigerator can be running constantly trying to make temperature. Ordering gasket to resolve this issue found that rack assembly was not installed correctly gasket still shows a crack up on the top right hand side ordering gasket gasket does not resolve this issue must contact tech line due to Bowing in the unit. Customer is not satisfied with the look of the spacer explain to customer that they must contact whirlpool to get them to give us authorization to replace the door as they consider that a cosmetic issue if the problem can be solved with the spacer

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Bulverde, TX 78163

Jim G.

Job Details: 08/26/2021

Customer describes a discrepancy in the door seals. Ordering door seals to correct issues.

We serviced a

WHIRLPOOL GAS COOKTOP

Model CVGX2423B

Near San Antonio, TX 78258

Jim G.

Job Details: 08/26/2021

Replaced spark modules and switches. Issues reolved.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ

Near San Antonio, TX 78253

Sebastian

Job Details: 08/26/2021

Was not able to reproduce leak describe customer has never use the unit leak was found by Gibson mustve been some type of miscommunication as I was unable to reproduce any leaks lifted the front two legs on unit just as a contingency customer instruct. Customer moved into this home in 2021 date listed is the product manufacturing date

We serviced a

SCOTSMAN ICEMAKER (STANDA

Model SCN60PA-1SS

Near Boerne, TX 78006

Douglas H.

Job Details: 08/26/2021

Customer stated pump running continuously. Customer stated that it only happens when the drain tube is installed properly in the pvc pipe, found that when installed the tubing is too high up which is causing a back flow. Advised that I couldnt do anything about how the drain tube is installed. Customer stated will try to reinstall tubing to a lower position and if that doesnt customer will call back for pressure switch installation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM02

Near San Antonio, TX 78256

Shawn W.

Job Details: 08/26/2021

This unit is showing out of warranty. I contacted SM to see if we have an account established with this apartment complex. She contacted the management to try and make arrangements. The manager acknowledged that this unit is out of warranty and agreed to payment. I met the maintenance manager at the maintenance shop. The unit was taken out of the apartment to provide a replacement. In its current location it is not tripping the circuit breaker. Because we have another call for a microwave with no display in the same apartment I conveyed my concerns that there might be an electrical problem in the unit. We agreed for me to look at the microwave first to asses possible electrical problem. The microwave had a partial display and I was able to get it to work by unplugging and plugging back in the power cord. We went back to the maintenance shop and the refrigerator was still on and no circuit breaker was tripped. I suggested they leave it in for a few days to test. I did not charge anything. I only spent 3minutes making a quick assessment.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Center Point, TX 78010

Colton B.

Job Details: 08/26/2021

Issue was a faulty shifter, replaced shifter, unit tested good.

We serviced a

IKEA MICROWAVE OVEN

Model IMBS104GSS02

Near San Antonio, TX 78209

Sebastian

Job Details: 08/26/2021

Replaced mag and inverter filter was defective tested unit found that it was working as it should no longer popping fuse

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Boerne, TX 78015

Douglas H.

Job Details: 08/26/2021

Unit has 2 issues. Door slamming down and inner door panel missing 3 screws. Found cause of door slamming to be missing friction sleeves. Installed new friction sleeves to resolve that issue. Ordering new screws for inner door panel to resolve that issue, this is a functional issue as this can cause leaking. Scheduled for soonest availability.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near San Antonio, TX 78242

Jesus C.

Job Details: 08/26/2021

Installed new belt and actuator. No further issues during testing. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near San Antonio, TX 78249

Shawn W.

Job Details: 08/26/2021

Our customer was having some alignment issues front to back, side to side and top to bottom. The unit was not leveled correctly so I corrected this. I removed the top brackets a few times following the DOOR ALIGNMENT TOOL INSTRUCTIONS. I made the needed adjustments to level the doors to our customers satisfaction utilizing the installation instructions on the door leveling on the right door. To correct the front to back issue I adjusted the upper brackets as well as heat treating the gaskets. I had our customer look at it and she was satisfied. I explained that these can be really hard to get perfect due to the design of the unit to weight. Intents on the right side. Any further call backs would require changing all the brackets and hinges and possibly the gaskets which would be cost prohibitive.

We serviced a

WHIRLPOOL ICEMAKER (STANDA

Model KUIX305ESS0

Near San Antonio, TX 78260

Shawn W.

Job Details: 08/26/2021

Our customer had some work done by another company in which they changed out the control board and were waiting for a transformer. I found no evidence of a need for a transformer. The unit is powering up. At no time during testing did I lose power to the unit. Going through ACT procedures and inboard diagnostics I found that the water level sensor and recirculation pump were not functioning. I removed the pump cover and found that the recirculation pump was not plugged in (picture included). I plugged the recirculation pump back in and retested. This unit needs a water level sensor. I replaced the water level sensor and retested. Unit is now functioning as designed.

We serviced a

KITCHEN AID BEVERAGE CENTER

Model KBCS24RSBS04

Near San Antonio, TX 78258

Shawn W.

Job Details: 08/26/2021

Our customers temperatures have been rising and I found the evaporator frozen up. I removed the back panel and removed the defrost timer and went through the test procedures. The timer has flipped on the defrost. The timer will need to be replaced again. This part will be covered on the 12 month warranty for OEM parts.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near San Antonio, TX 78261

Shawn W.

Job Details: 08/26/2021

Our customer was having problems with the door closing correctly. The installation to get around the high would flooring was affecting the closing of the door. I made the appropriate adjustments to fix it. I also noticed the the drain hose was not looped up. I corrected this and secured it with a zip tie WPW10339879. This unit fills, washes and drains. Fully operational now.; used 1 WPW10339879 (Zip Tie) from stock

We serviced a

AMANA MICROWAVE

Model AMV2307PFS

Near Corpus Christi, TX 78410

John L.

Job Details: 08/26/2021

Unable to make repairs to unit as board is needed for repair, and board received missing P4 connection point on board. Took Photo of boards missing component. Will need to reorder and replace.

We serviced a

MAYTAG WASHER

Model n/a

Near Corpus Christi, TX 78411

John L.

Job Details: 08/26/2021

Tested motor and shifter to verify function, both components would not power up or function. All other components were capable of function. Harness on unit does not have damage. Control may be cause of no function to motor and actuator. Replace motor, actuator, capacitor, and control board to resolve issues.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Corpus Christi, TX 78415

Michael

Job Details: 08/26/2021

No power per customer, I plugged the appliance in, no power to the appliance, the ACU isnt powering up. Ordered the control and rescheduled the customer.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Aransas Pass, TX 78336

Michael

Job Details: 08/26/2021

The lid lock failed, F5E1 lid switch fault, F1E1 main control fault, F3E3 lid unlock fault, cleared error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid lock may have triggered the main control error code, didnt see any reason to change out the control, the lid lock and appliance are working normal

We serviced a

AMANA RANGE

Model ACR4303MFW4

Near Aransas Pass, TX 78336

Michael

Job Details: 08/26/2021

In the process of installing the control, the part was defective, reordered the control, Installed the coil kit, the customer will need to be rescheduled when the control comes in.

We serviced a

WHIRLPOOL OVEN ELECTRIC (S

Model WOS51EC0HS

Near Schertz, TX 78154

Chris S.

Job Details: 08/25/2021

Customer stated other wasnt working right. Try to put oven in diagnostics and would not work. Found issue to be consul board error code.

We serviced a

MAYTAG WASHER

Model MHW5630HC

Near Fredericksburg, TX 78624

Colton B.

Job Details: 08/25/2021

Replaced spring, unit tested good.

We serviced a

MAYTAG WASHER

Model MVWC465HW0

Near San Antonio, TX 78210

Chris S.

Job Details: 08/25/2021

Part is in another techs van called customer to reschedule repair.; schdld next appmnt for 8/27 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near San Antonio, TX 78252

Jesus C.

Job Details: 08/25/2021

Installed new ice maker. No issues during testing. Job complete.

We serviced a

KITCHENAID OVEN ELECTRIC (D

Model KODE500ESS05

Near Shavano Park, TX 78231

Jim G.

Job Details: 08/25/2021

I verified a faulty convection fan and replaced the lower oven fan. However there appears to be a voltage issue at the controls that is affecting the lights and causing them to flicker only when the lower oven is engage.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near San Antonio, TX 78249

Jim G.

Job Details: 08/25/2021

The root of the issue was a faulty icemaker which is allowing water to seep into the bin and auger and has caused damaged when the auger is activated. The coupling and the auger chute assembly will need to be replaced as well as the affected icemaker.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near San Antonio, TX 78230

Jim G.

Job Details: 08/25/2021

Ive verified a faulty icemaker. I replaced icemaker and tested thoroughly. Issue is resolved. ; O-emld tckt

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH53521HZ06

Near San Antonio, TX 78259

Shawn W.

Job Details: 08/25/2021

Our customers microwave vent fan was set for in house recirculation and it was supposed to be installed for roof ventilation. I uninstalled the OTR MW from the cabinet. I removed the fan and flipped it top the correct configuration. I reassembled and reinstalled into the cabinet. Tested unit. It now is venting as designed. Fully functional.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near San Antonio, TX 78259

Shawn W.

Job Details: 08/25/2021

Our customer was having a problem with the left removable stop staying on. They tried to put it on a few times but it kept coming off. This one was likely not assembled correctly at manufacturing. I installed a good removable stop back on to the unit and it is secure and installed as designed. Unit is now fully functional.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near San Antonio, TX 78238

Jim G.

Job Details: 08/25/2021

Ive verified a faulty actuator. Ive replaced it per service technical pointer. Issue resolved. Recalibrated and tested.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS05

Near San Antonio, TX 78252

Jesus C.

Job Details: 08/25/2021

Rust on fresh food door. Issue is cosmetic only. No functional issues with unit. Advised customer of cosmetics warranty. No repairs are needed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Fredericksburg, TX 78624

Colton B.

Job Details: 08/25/2021

Issue was that the refrigerator compartment not cooling. Finding issue to be the RC thermistor not reading properly. Replaced dampner to resolve issue. Unit tested good, customer will monitor cooling.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ3

Near San Antonio, TX 78223

Chris S.

Job Details: 08/25/2021

Customer stated that there is moisture on the microwave door and mold inside the door white awesome mold inside the top of microwave. Found issue to be blockage in air vent. Turn on fan went outside to see if I can hear it or see flap open didnt hear anything and couldnt see flap open. Tell customers she needs to get somebody out here to look at the air duct and see if theres any blockage anywhere.

We serviced a

WHIRLPOOL RANGE

Model WFG540H0ES0

Near Boerne, TX 78015

Douglas H.

Job Details: 08/25/2021

Last trip found faulty left front burner head and faulty regulator. Replaced LF burner, that issue resolved. Replaced regulator valve and when testing unit doing the same thing. Reordering regulator, also ordering dsi board just in case.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH53521HZ5

Near San Antonio, TX 78232

Shawn W.

Job Details: 08/25/2021

I found that the light socket was bad causing damage to the light bulb. I replaced both the socket and the light bulb. Unit is now lighting g as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHB

Near Adkins, TX 78101

Chris S.

Job Details: 08/25/2021

Customer stated to going from motor shop to top washer blade was popping off. Found issue to be motor not positioned right reposition motor tested unit everything working properly.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78247

Shawn W.

Job Details: 08/25/2021

I ran diagnostics and retrieved error code F0E5 off balance load. I found that the post from the actuator became dislodged from the cam on the gear case. I replaced with the re-engineered part. Ran calibration, tested agitate and spin in manual test mode. The unit is now functioning as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Fredericksburg, TX 78624

Colton B.

Job Details: 08/25/2021

Issue was frosting by dampner. Adjusted temperatures in freezer to resolve that issue. Raised front legs to help door closing and changed filter. Unit tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near San Antonio, TX 78260

Shawn W.

Job Details: 08/25/2021

Our customer had another technician come out and identify a bad compressor and bad evaporator. Our customer first had the freezer go out then shortly after that the fresh food section went out. I plugged in unit and got a amp draw of 01 to .02 amps when the compressor started. Compressor was hot. I got the chugs chugs chugs on three way valve on test 3 sub step 01. After 4 minutes I could hear the RC and FC evap valve for a few seconds. . The amperage did not go above .02 on sub steps 03 or 04. I counseled with DH. Im ordering the compressor and both evaporators. I explained to our customer that our sealed system tech would need to put a dye drier on the unit and would have to wait in most cases a week or so to let the dye circulate through the system.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS

Near San Antonio, TX 78254

Sebastian

Job Details: 08/25/2021

Found that there was a heavy amount of glue applied from the factory which caused a lightbulb and Socket to fail replace both parts bulb should be covered as the socket is what broke the bulb. Closing disclosure attached customer purchased home in February 2021 with units

We serviced a

MAYTAG WASHER

Model MVWB965HW0

Near San Antonio, TX 78257

Douglas H.

Job Details: 08/25/2021

Unit had small leak and customer has video evidence of this. Found leak coming from detergent dispenser. Replaced dispenser to resolve the issue. Unit testing good now with no leaks.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near San Antonio, TX 78209

Douglas H.

Job Details: 08/25/2021

Verified that unit is overfilling, started normal cycle with auto sensing and nothing in drum, unit filled up almost to the bottom of the stabilizing ring at the top of the inner tub. No stored error code for this. Previous tech replaced the whole pressure system that could cause this issue. Calling techline per notes and due to continuing issues. Spoke with Leon, explained the situation and he stated that since not overflowing and no error codes to indicate overflowing there is nothing I can do and no parts to replace. States unit is functioning as designed. Advised of all parts previously replaced. Sr 7731470333

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near San Antonio, TX 78245

Jesus C.

Job Details: 08/25/2021

Tested unit. Found leak on evap. Will need to replace evap.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ5

Near San Antonio, TX 78253

Sebastian

Job Details: 08/25/2021

Replaced all parts as per last technician did verify damage that had been caused by the transformer and diode wiring nothing up on each other tested unit before reinstall and tested unit after reinstall unit good to go customer to monitor

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS0

Near San Antonio, TX 78260

Shawn W.

Job Details: 08/25/2021

Our customer was not home they had a representative. Was unable to get a picture of the receipt. Actual Goods issue date is 07/13/2020. This falls within acceptable time frame. Our customer was having problems with the unit not dispensing water during pro wash. I noticed that the water does not get hot enough at the dishwasher. Our customer will need to have the water heater turned up. I got the water as hot as it would get and ran pro wash. The cycle filled,washed and drained. I went into diagnostics and retrieved error code F2 E1 Control soft ware issue. This unit will need a new control and user interface.

We serviced a

KITCHEN AID ICEMAKER (STANDA

Model KUID308HPS00

Near Boerne, TX 78015

Douglas H.

Job Details: 08/25/2021

Customer stated unit not making ice. Ran unit through diagnostics testing to check unit. Unit testing good. Only issue found to be clogged water filter not allowing enough water in to sufficiently make ice. Recommend to customer to replace filter. No further issues at this point. Unit under warranty per sb web and serial number

We serviced a

AMANA WASHER

Model NTW4516FW3

Near San Antonio, TX 78245

Sebastian

Job Details: 08/25/2021

Found that the pressure system was acting up intermittently according to the customer was not able to truly reproduce issue but by their description unit must have been detected in the water and correctly replaced control as contingency explain to customer that they may need to adjust the variables to get different load sizes and water depth

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78237

Sebastian

Job Details: 08/25/2021

Found that there was an overload error code all functions on unit or working as they should went over soap loading and close loading with customer found that customer was using a softener ball they had quite a bit of softener in it ask customer that they must cut down soap at least buy one for half or at the max 3 tablespoons found no other issues with the unit asking the customer get recording of unit if it fails again and a picture of the clothes thats in it at the time marking as customer instruct

We serviced a

WHIRLPOOL OVEN ELECTRIC [S

Model WOS51EC0HS02

Near Boerne, TX 78006

Douglas H.

Job Details: 08/25/2021

Customer stated that unit not heating, and hasnt heated since they moved in. Found cause to be electrical issue as missing an entire leg of power. Unit only being supplied with 120 should be getting 240. Advised customer to contact builder to have electrician out to resolve the issue. As of now unit is functioning as designed. No further issues at this point.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Fredericksburg, TX 78624

Colton B.

Job Details: 08/25/2021

Issue is a no cool refrigerator. Compressor only drawing 75 watts when its supposed to be drawing 140w. Finding issue to be a leak in the sealed system. Techline confirmed. Ordering new evaporators and a new dryer per DH request.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Schertz, TX 78154

Zachary

Job Details: 08/25/2021

Checked ice maker in chest freezer, found ice built up going into chute causing water to overflow sides and not into ice maker. Replaced ice maker and tested. Unit performs full harvest. Refrigerator is now working as designed. No other issues present. Advised customer to wait until full bin is accumulated and dump to work out factory dust.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near San Antonio, TX 78213

Zachary

Job Details: 08/25/2021

Replaced faulty actuator, calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near San Antonio, TX 78249

Zachary

Job Details: 08/25/2021

Found drain hose kinked not allowing for dishwasher to drain properly. Replaced hoses. Tested dishwasher through diagnostics service cycle, found no other issues or error codes. Dishwasher is working as designed.

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Schertz, TX 78154

Chris S.

Job Details: 08/25/2021

Customer stated that washer was giving error code F6E3. Found issue to be faulty console and control board. Ordering control board and UI also need authorization.; rqstng P&A on 1 W11112658 (cntrl-elec) and 1 W11112656 (console)

We serviced a

WHIRLPOOL OVEN ELECTRIC (S

Model WOS51EC0HS01

Near Schertz, TX 78154

Chris S.

Job Details: 08/25/2021

Replaced console board tested unit everything working properly.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Victoria, TX 77904

Michael

Job Details: 08/25/2021

The clothes are still real wet at the end of the cycle or wont complete the wash cycle. I looked underneath and found the actuator had popped out of the slider, defective part, ordered the actuator, noticed the drain line was wrapped around a 1 pvc line and clamped. Advised the customer this is why its not completing the wash cycle, its restricted and not allowing the water to drain out fast enough, it should be a 2" drain line.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Victoria, TX 77904

Michael

Job Details: 08/25/2021

The appliance wont power on properly, water still in the tub. Im not able to get into diagnostics or do anything with it, then it tried to start up on its own and unable to cancel it, I had to unplug it at the wall, checked all the connections, all is good, voltage is good at the wall outlet, and coming into the control. The customer had to leave and I was unable to talk to tech line with appliance. I called whirlpool tech line and spoke with Andrew SR7731594809. I explained all Ive done with the appliance and not with the appliance. He said he did not think it was the control, that something else may be shorting out the control. Since I was not with the appliance to do more checks, to go ahead and order the control, actuator, drain pump to have on hand.