We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78213
Garry
Job Details: 01/11/2022
Customer stated dishwasher not cleaning dishes as well as it used to. I arrived and operated machine in diagnostic mode and observed high function of the various components of this dishwasher. Heating element is deteriorating, however, and in need of replacement. Ordering heater element to resolve this issue. This machine is also hooked up to cold water supply and I advised the customer that this should be corrected immediately and that she will notice increased performance after this change has been made.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78244
Daniel
Job Details: 01/11/2022
Returned with parts to install. Replaced control. Tested unit. Unit powered on and functioned as designed. Checked for error codes. No new error codes. Unit back in service
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78244
Daniel
Job Details: 01/11/2022
Customer reported bake element missing. Upon arrival found range without bake element. Customer says when they tried to put it on bake before they noticed that bake element was missing that it would trip breaker. Waiting on bake element to come in and ordered a control in case any damaged was caused to control. Will return when parts are available to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78213
Garry
Job Details: 01/11/2022
Customer stated dishwasher not cleaning dishes as well as it used to. I arrived and operated machine in diagnostic mode and observed high function of the various components of this dishwasher. Heating element is deteriorating, however, and in need of replacement. Ordering heater element to resolve this issue. This machine is also hooked up to cold water supply and I advised the customer that this should be corrected immediately and that she will notice increased performance after this change has been made.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78244
Daniel
Job Details: 01/11/2022
Returned with parts to install. Replaced control. Tested unit. Unit powered on and functioned as designed. Checked for error codes. No new error codes. Unit back in service
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near San Antonio, TX 78240
Garry
Job Details: 01/11/2022
Customer complaint that unit would shut off before target temperature was reached - this happened consistently. I arrived to find an F1E0 error code (internal board failure). Replaced control board to resolve this issue. Returned unit to operation, unit tested good, no further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near San Antonio, TX 78240
Garry
Job Details: 01/11/2022
Customer complaint that unit would shut off before target temperature was reached - this happened consistently. I arrived to find an F1E0 error code (internal board failure). Replaced control board to resolve this issue. Returned unit to operation, unit tested good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Universal City, TX 78148
Zachary
Job Details: 01/11/2022
Replaced freezer door. Sealing great. Replaced main ACU. Tested and refrigerator is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Universal City, TX 78148
Zachary
Job Details: 01/11/2022
Replaced freezer door. Sealing great. Replaced main ACU. Tested and refrigerator is now working as designed.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGD506GSS00
Near San Antonio, TX 78258
Zachary
Job Details: 01/11/2022
Checked cooktop issue is knob for back left burner is really wobbly. Took main top off and had issues since it has a warp. Found a screw missing that is supposed to secure switch. Used a spare screw to make functional. Found that switch is damaged and bent forward along with warp of main top. Ordering main top and manifold assembly to resolve issues.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/11/2022
Replaced control and harness. Issue is resolved.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGD506GSS00
Near San Antonio, TX 78258
Zachary
Job Details: 01/11/2022
Checked cooktop issue is knob for back left burner is really wobbly. Took main top off and had issues since it has a warp. Found a screw missing that is supposed to secure switch. Used a spare screw to make functional. Found that switch is damaged and bent forward along with warp of main top. Ordering main top and manifold assembly to resolve issues.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/11/2022
Replaced control and harness. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78260
Zachary
Job Details: 01/11/2022
F5E1- door switch stuck open. Issue is leaking. Tested, found leak coming from front left. Pulled dishwasher out to inspect and turned back on. Leak is coming from cracked seam in tub. Opened dishwasher and located crack on inside and it is much more visible. Ordering tub to resolve issue, switch due to error, and insulation since installers must have thrown them away.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78260
Zachary
Job Details: 01/11/2022
Confirming microcomputer on order is necessary to resolve issue. Light stays on, triac on board is stuck. Part is OOS and will need to be scheduled when available.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/11/2022
Tested unit. Found restriction in freezer evap. Cleared restriction. Installed dye drier. Recharged system. Good frost pattern on evap. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78260
Zachary
Job Details: 01/11/2022
F5E1- door switch stuck open. Issue is leaking. Tested, found leak coming from front left. Pulled dishwasher out to inspect and turned back on. Leak is coming from cracked seam in tub. Opened dishwasher and located crack on inside and it is much more visible. Ordering tub to resolve issue, switch due to error, and insulation since installers must have thrown them away.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78260
Zachary
Job Details: 01/11/2022
Confirming microcomputer on order is necessary to resolve issue. Light stays on, triac on board is stuck. Part is OOS and will need to be scheduled when available.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/11/2022
Tested unit. Found restriction in freezer evap. Cleared restriction. Installed dye drier. Recharged system. Good frost pattern on evap. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78245
Jay
Job Details: 01/11/2022
Replaced inlet valve and ice maker. Unit testing ok. No other issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78245
Jay
Job Details: 01/11/2022
Replaced inlet valve and ice maker. Unit testing ok. No other issues found.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near San Antonio, TX 78245
Jay
Job Details: 01/11/2022
Washer wont drain. As soon as you plug it in it says washer draining and is unresponsive to any inputs. Manually drained and it went away. Checked fault codes and only one was F9E1 Long drain. Looked at drain pump and one wire is ripped from its socket. ; snapped 1 QuickPics
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model MIM1554XRS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/11/2022
Our customers ice maker has just been running water and not making ice. I ran through ACT procedures and all loads functioned as designed. The water level sensor, recirculation pump, drain pump, condenser fan, compressor are working. I entered diagnostics to run manual service mode and it was not responding as designed. I tried this server all times with the same results. I started the unit again to double check ACT procedures and all loads functioned as designed. I found that the grid cutter is open and only heating on 10 % of the grid. This will need to be replaced.
We serviced a
MAYTAG WASHER
Model MHW6000AW2
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/11/2022
Verified a slight clog in the line. Cleared it.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near San Antonio, TX 78245
Jay
Job Details: 01/11/2022
Washer wont drain. As soon as you plug it in it says washer draining and is unresponsive to any inputs. Manually drained and it went away. Checked fault codes and only one was F9E1 Long drain. Looked at drain pump and one wire is ripped from its socket. ; snapped 1 QuickPics
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model MIM1554XRS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/11/2022
Our customers ice maker has just been running water and not making ice. I ran through ACT procedures and all loads functioned as designed. The water level sensor, recirculation pump, drain pump, condenser fan, compressor are working. I entered diagnostics to run manual service mode and it was not responding as designed. I tried this server all times with the same results. I started the unit again to double check ACT procedures and all loads functioned as designed. I found that the grid cutter is open and only heating on 10 % of the grid. This will need to be replaced.
We serviced a
MAYTAG WASHER
Model MHW6000AW2
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/11/2022
Verified a slight clog in the line. Cleared it.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS5
Near San Antonio, TX 78254
Drew
Job Details: 01/11/2022
Called tech line and spoke with Austin. Received Sr#7732161828. Austin researched the part number for me and gave me w11497298. Part is psp item, once item comes in please schedule for soonest availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Comfort, TX 78013
Douglas H.
Job Details: 01/11/2022
Confirmed issue to be with rc evaporator. Replaced evaporator and dye drier to resolve the issues. Vacuumed unit, held vacuum. Charged unit. Hel charge. Unit began cooling efficiently upon testing. Advised customer of 24 hr temperature regulation period. No further issues at this point. If issue persists please order W10756020 compressor
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS5
Near San Antonio, TX 78254
Drew
Job Details: 01/11/2022
Called tech line and spoke with Austin. Received Sr#7732161828. Austin researched the part number for me and gave me w11497298. Part is psp item, once item comes in please schedule for soonest availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Comfort, TX 78013
Douglas H.
Job Details: 01/11/2022
Confirmed issue to be with rc evaporator. Replaced evaporator and dye drier to resolve the issues. Vacuumed unit, held vacuum. Charged unit. Hel charge. Unit began cooling efficiently upon testing. Advised customer of 24 hr temperature regulation period. No further issues at this point. If issue persists please order W10756020 compressor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Garry
Job Details: 01/11/2022
Customer complaint was icemaker not making ice. Arrived to find ice in ice bucket. Tested icemaker - icemaker working fine. Pulled the machine out to discover a kinked waterline. Unkinked waterline and applied zip ties to prevent this from happening again. Unit tested good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Garry
Job Details: 01/11/2022
Customer complaint was icemaker not making ice. Arrived to find ice in ice bucket. Tested icemaker - icemaker working fine. Pulled the machine out to discover a kinked waterline. Unkinked waterline and applied zip ties to prevent this from happening again. Unit tested good, no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Kerrville, TX 78028
Colton B.
Job Details: 01/11/2022
Issue was an off balance load. Replaced Control per service pointer. Calibrated unit, and ran test cycle. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Kerrville, TX 78028
Colton B.
Job Details: 01/11/2022
Issue was an off balance load. Replaced Control per service pointer. Calibrated unit, and ran test cycle. Unit tested good.
We serviced a
KITCHEN AID VENT HOOD
Model KXU8036YSS0
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/11/2022
Last trip found broken switch slider and switch housing. Replaced both parts to resolve the issue. Unit testing good now.
We serviced a
KITCHEN AID VENT HOOD
Model KXU8036YSS0
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/11/2022
Last trip found broken switch slider and switch housing. Replaced both parts to resolve the issue. Unit testing good now.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78256
Drew
Job Details: 01/11/2022
Replaced smart valve. Unit began dispensing water immediately. No further issues at this point
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78256
Drew
Job Details: 01/11/2022
Replaced smart valve. Unit began dispensing water immediately. No further issues at this point
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2022
Removed the unit found evidence of busted filter board replaced filter board plugged in unit found error code for the relay on the control went ahead and switched wiring on the relay this resolved error code unit began to heat as it should
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2022
Removed the unit found evidence of busted filter board replaced filter board plugged in unit found error code for the relay on the control went ahead and switched wiring on the relay this resolved error code unit began to heat as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Garry
Job Details: 01/11/2022
Customer complaint was icemaker not making ice. Arrived to find ice in ice bucket. Tested icemaker - icemaker working fine. Pulled the machine out to discover a kinked waterline. Unkinked waterline and applied zip ties to prevent this from happening again. Unit tested good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Garry
Job Details: 01/11/2022
Customer complaint was icemaker not making ice. Arrived to find ice in ice bucket. Tested icemaker - icemaker working fine. Pulled the machine out to discover a kinked waterline. Unkinked waterline and applied zip ties to prevent this from happening again. Unit tested good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Kerrville, TX 78028
Colton B.
Job Details: 01/11/2022
Customer noticed a spot in the gasket. Wants me to seal it in with adhesive and come back next week. Rescheduling. ; schdld next appmnt for 1/18 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78250
Sebastian
Job Details: 01/11/2022
Found that customer could not read apply the cover to the lights due to foam in the cabinet cleared out foam Blockage so that cover can be applied correctly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Kerrville, TX 78028
Colton B.
Job Details: 01/11/2022
Customer noticed a spot in the gasket. Wants me to seal it in with adhesive and come back next week. Rescheduling. ; schdld next appmnt for 1/18 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78250
Sebastian
Job Details: 01/11/2022
Found that customer could not read apply the cover to the lights due to foam in the cabinet cleared out foam Blockage so that cover can be applied correctly
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JDA7000
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2022
Found the coil to be dead ordering coil and infinite switch unit has good power supply blower working as well.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/11/2022
Installed new bottom oven plate. No further issues. Job complete.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JDA7000
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2022
Found the coil to be dead ordering coil and infinite switch unit has good power supply blower working as well.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/11/2022
Installed new bottom oven plate. No further issues. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2022
Customer has the bad Heater with the weak collars ordering parts to resolve issue special project pays for everything. Heater is available at vendor parts team to reach out.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU569XBL
Near San Antonio, TX 78258
Sebastian
Job Details: 01/11/2022
Changed out fuse and found that it immediately popped not when plugging the unit in but firing up the right side of the unit indicating that the module does need to be changed out customer would like to look around and shop for a new unit before deciding to go forward .
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2022
Customer has the bad Heater with the weak collars ordering parts to resolve issue special project pays for everything. Heater is available at vendor parts team to reach out.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU569XBL
Near San Antonio, TX 78258
Sebastian
Job Details: 01/11/2022
Changed out fuse and found that it immediately popped not when plugging the unit in but firing up the right side of the unit indicating that the module does need to be changed out customer would like to look around and shop for a new unit before deciding to go forward .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78232
Chris S.
Job Details: 01/11/2022
Customer stated that icemaker was not making any ice tester unit was getting water to it but icemaker was bad put new icemaker on tested unit and nothing happened had a bad new icemaker I need to re-order part.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78205
Drew
Job Details: 01/11/2022
Replaced parts associated with the freezer door/rails. Door is catching and sealing as is should now. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78232
Chris S.
Job Details: 01/11/2022
Customer stated that icemaker was not making any ice tester unit was getting water to it but icemaker was bad put new icemaker on tested unit and nothing happened had a bad new icemaker I need to re-order part.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78205
Drew
Job Details: 01/11/2022
Replaced parts associated with the freezer door/rails. Door is catching and sealing as is should now. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78234
Chris S.
Job Details: 01/11/2022
Customer stated that washer was not locking found issue to be lid lock assembly. Replace lid lock tester unit everything working great.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78234
Chris S.
Job Details: 01/11/2022
Customer stated that washer was not locking found issue to be lid lock assembly. Replace lid lock tester unit everything working great.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830
Near San Antonio, TX 78209
Chris S.
Job Details: 01/11/2022
Customer stated ui bored was not working. Found issue to be Stuck key error code ordering control board and ui.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL01
Near San Antonio, TX 78209
Sebastian
Job Details: 01/11/2022
Replace the door brackets and Badge
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830
Near San Antonio, TX 78209
Chris S.
Job Details: 01/11/2022
Customer stated ui bored was not working. Found issue to be Stuck key error code ordering control board and ui.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL01
Near San Antonio, TX 78209
Sebastian
Job Details: 01/11/2022
Replace the door brackets and Badge
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78261
Jim G.
Job Details: 01/11/2022
Bruce SR# 772300858 I verified a lack of voltage to heater due to faulty board. Replaced board but also found the label did not have the correct program code. Tech line confirmed code is 12. Reprogrammed and verified correct functioned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78261
Jim G.
Job Details: 01/11/2022
Bruce SR# 772300858 I verified a lack of voltage to heater due to faulty board. Replaced board but also found the label did not have the correct program code. Tech line confirmed code is 12. Reprogrammed and verified correct functioned.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78258
Jim G.
Job Details: 01/11/2022
Ive replaced the ui per techline recommendation. Issue is resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78258
Jim G.
Job Details: 01/11/2022
Ive replaced the ui per techline recommendation. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/11/2022
Our customer had been having a problem with clothes coming out smelly so they perceived that the load and go dispenser might not be working. Shortly after that the clothes started. Leaning and smelling better but they decided to have me come out and check the unit. I spoke with outer customer over the phone and she had a friend grant me access to the appliance. In diagnostics I Retrieved error code F0E5 Off Balance Load which is only slightly related. If the basket is filled to to high with clothes it can weight down the unit and not have enough water and detergent cover the clothes. This is a high efficiency model and does not use as much water as older models. I tested the on extraction of the Arm and Hamer detergent they are using and it has a concentration of 1.75 x. The load an go dispenser is not designed to work with a concentration below 2x. It should be fine but it will dispense slightly less detergent then what is necessary. On the other hand our customer does have a water softener from well water which in some cases could be providing to much detergent based on the softness of the water when using a load and go dispenser. The two situations should balance out and provide decent cleaning performance. I checked our customers settings on the load and go and they are set at 2x concentration. This is the lowest setting available on this and most models so I made no adjustments. This unit is fully functioning as designed. Customer Instruct.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/11/2022
Our customer had been having a problem with clothes coming out smelly so they perceived that the load and go dispenser might not be working. Shortly after that the clothes started. Leaning and smelling better but they decided to have me come out and check the unit. I spoke with outer customer over the phone and she had a friend grant me access to the appliance. In diagnostics I Retrieved error code F0E5 Off Balance Load which is only slightly related. If the basket is filled to to high with clothes it can weight down the unit and not have enough water and detergent cover the clothes. This is a high efficiency model and does not use as much water as older models. I tested the on extraction of the Arm and Hamer detergent they are using and it has a concentration of 1.75 x. The load an go dispenser is not designed to work with a concentration below 2x. It should be fine but it will dispense slightly less detergent then what is necessary. On the other hand our customer does have a water softener from well water which in some cases could be providing to much detergent based on the softness of the water when using a load and go dispenser. The two situations should balance out and provide decent cleaning performance. I checked our customers settings on the load and go and they are set at 2x concentration. This is the lowest setting available on this and most models so I made no adjustments. This unit is fully functioning as designed. Customer Instruct.
We serviced a
ROPER OVEN ELECTRIC (D
Model RBD305PVS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/11/2022
Our customer had a problem in which the lower oven had a flame. The upper oven is working fine. I found thats the broil element is out of specifications and is open line. I replaced the bake element and tested. Both the bake and broil element are not heating. The high limit thermostat on the lower oven is open and will need to be replaced. There seems to be a slight technical writer problem between the parts list and the service manual in the fuse part. I tried to contact Whirlpool Tech Line to work this out ahead of time with a Senior Technician but was unable to get through. This will need to be taken care of before our next visit.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/11/2022
This unit is not showing up in entitlements. Our customer moved in a couple weeks ago and has a closing document. Picture taken. Actual Model Number: WFG505M0BS3. The left side off the user interface was loose. I removed the back panel and found that the screw was loose and damaged to the point or molded incorrectly to hold. I replaced the screw 98006632 and it is now tight. Our customer was also concerned about flame height on the front right burner Boeing to high on low. I informed her that this is by design. I referred her to page 4 of the Owners Manual which states that Simmer (use smallest burners). This unit is fully functional now and operating as designed.; used 1 98006632 (Screw) from stock
We serviced a
ROPER OVEN ELECTRIC (D
Model RBD305PVS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/11/2022
Our customer had a problem in which the lower oven had a flame. The upper oven is working fine. I found thats the broil element is out of specifications and is open line. I replaced the bake element and tested. Both the bake and broil element are not heating. The high limit thermostat on the lower oven is open and will need to be replaced. There seems to be a slight technical writer problem between the parts list and the service manual in the fuse part. I tried to contact Whirlpool Tech Line to work this out ahead of time with a Senior Technician but was unable to get through. This will need to be taken care of before our next visit.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/11/2022
This unit is not showing up in entitlements. Our customer moved in a couple weeks ago and has a closing document. Picture taken. Actual Model Number: WFG505M0BS3. The left side off the user interface was loose. I removed the back panel and found that the screw was loose and damaged to the point or molded incorrectly to hold. I replaced the screw 98006632 and it is now tight. Our customer was also concerned about flame height on the front right burner Boeing to high on low. I informed her that this is by design. I referred her to page 4 of the Owners Manual which states that Simmer (use smallest burners). This unit is fully functional now and operating as designed.; used 1 98006632 (Screw) from stock
We serviced a
KITCHEN AID COMPACTOR
Model KUCC151EBL0
Near San Antonio, TX 78232
Jim G.
Job Details: 01/11/2022
Butch SR# 7732696909 I verified no issue but a precaution I inspected all inner workings of the ram. It appears more mass maybe needed but the ram is descending to the proper depth.
We serviced a
KITCHEN AID COMPACTOR
Model KUCC151EBL0
Near San Antonio, TX 78232
Jim G.
Job Details: 01/11/2022
Butch SR# 7732696909 I verified no issue but a precaution I inspected all inner workings of the ram. It appears more mass maybe needed but the ram is descending to the proper depth.
We serviced a
SAMSUNG WALLOVEN
Model NV51K6650DS/AA
Near Garden Ridge, TX 78266
Zachary
Job Details: 01/11/2022
Checked oven, issue is door not closing correctly and light is out. Fixed doors, screws were loose. Ordering module to resolve light issue.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/11/2022
Our customer had a problem at Thanksgiving in which the unit would heat but then stop and display an error code. I entered diagnostics and retrieved error code F1 E0. I replaced the main control. Unit is now fully functional.
We serviced a
SAMSUNG WALLOVEN
Model NV51K6650DS/AA
Near Garden Ridge, TX 78266
Zachary
Job Details: 01/11/2022
Checked oven, issue is door not closing correctly and light is out. Fixed doors, screws were loose. Ordering module to resolve light issue.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/11/2022
Our customer had a problem at Thanksgiving in which the unit would heat but then stop and display an error code. I entered diagnostics and retrieved error code F1 E0. I replaced the main control. Unit is now fully functional.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/11/2022
I uninstalled the dishwasher and installed the missing shield. The unit is now functioning as designed.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/11/2022
Previous tech found faulty user interface per techline due to light indicator changing from red during convection bake. Replaced ui to resolve the issue. Unit testing good now. No further issues at this point. Unit was diagnosed prior to warranty expiration.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/11/2022
Previous tech found faulty user interface per techline due to light indicator changing from red during convection bake. Replaced ui to resolve the issue. Unit testing good now. No further issues at this point. Unit was diagnosed prior to warranty expiration.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78232
Douglas H.
Job Details: 01/11/2022
Customer stated unit made very little ice after repair. Ran diagnostics testing to check unit. Found issue to be bad compressor. Ordering compressor to resolve the issue. Parts under limited part warranty.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78218
Chris S.
Job Details: 01/11/2022
Customer stated screen will not turn on at all found it should be faulty UI board. Replaced UI board tested unit everything working properly.
We serviced a
KENMORE DRYER
Model 110.850884
Near Boerne, TX 78015
Douglas H.
Job Details: 01/10/2022
Customer stated there is some kind of buildup on the rear bulk head, looks like jeans. Confirmed there was build up. Found to be some kind of rubber substance that appears to have been baked on. Couldnt remove it by trying to wipe it away. This is likely something that was entangled in the clothing that caused this. Unit is functioning as designed.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HB01
Near San Antonio, TX 78230
Jim G.
Job Details: 01/10/2022
I had verified no issue but the issue was as a result of the recirculating pump running dry. After running a test cycle verified no further issues at this time. I made customer aware that there was no issue and that if the issue should persist thereafter to please reach back out to us.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model UMV1160CB08
Near Converse, TX 78109
Chris S.
Job Details: 01/10/2022
Were still in microwave was not heating it was making a really loud buzzing noise and smoking. Found issue to be magnetron control board and filter board.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/10/2022
Our customer had a problem where the light became broke and half stuck in the housing and the housing and light had to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78266
Zachary
Job Details: 01/10/2022
Checked water filter housing. Issue is its missing the hook that pushes and pulls water filter in and out. Took off cover to see if missing piece was under fridge to try and fix it. Checked and looks like pre screened part# was correct but a drive motor was checked in. Going ahead and ordering it again and scheduled as follows.
We serviced a
SAMSUNG DRYER
Model DV45K7600EW/A3
Near San Antonio, TX 78255
Drew
Job Details: 01/10/2022
Customer declined to have the unit inspected and worked on. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78225
Jesus C.
Job Details: 01/10/2022
Lights flashing from left to right continuously. No stored error codes. Called tech line. Spoke with Joel 1/10/22. Suggest replacing control and temp selector switch.
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near San Antonio, TX 78209
Jim G.
Job Details: 01/10/2022
I verified a faulty drain pump and motor and sump assembly. I will also replace the control and drain pump.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near San Antonio, TX 78227
Richard G.
Job Details: 01/10/2022
Customer complaint is that the door will not stay latched. Replaced catch, did not resolve issue. Ordering strike, and also another catch.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near San Antonio, TX 78204
Jim G.
Job Details: 01/10/2022
Replaced igniter. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/10/2022
I uninstalled the dishwasher from the cabinet, replaced the heat element with the new re-engineered part. I reinstalled the unit. It is now fully functional.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78237
Richard G.
Job Details: 01/10/2022
Customer complaint is that the unit is not heating. Verified issue. Ordering heating components.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SKZ0
Near San Antonio, TX 78232
Zachary
Job Details: 01/10/2022
Replaced drain pump and put unit through diagnostic test cycle. No other issues or error codes found. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near San Antonio, TX 78218
Garry
Job Details: 01/10/2022
Customer complaint that icemaker not producing ice. Upon inspection of the machine, discovered that jumper wire switch assembly connector for ice maker was not connected. Connected this switch and witnessed the icemaker rotate to the home position, check for ice, and fill the tray with water. Unit is testing good, no further issues at this time.