"Unit was not dispensing correctly, found ice bin and metal coupling piece underneath not aligned correctly. Fixed and tested to complete."

I set up to change out the door. As I was removing the plastic to inspect it I found a dent on the bottom edge of the new door. This will need to be replaced with a good new door. Part ordered and the current one sent back to parts department as damaged. Pictures included.; rqstng P&A on 1 LW10728959 (Freezer Door)

I called Rich at Whirlpool Tech Line for guidance on best practices for applying the pad on the door switch. SR# 7730448921. Also call3d DH for his technique. I applied their guidance. The switch is now making contact and the water and ice are now dispensing as designed.

Our customer is having problems with the unit just filling up with water then doing nothing. It will not run and it will not drain. In diagnostics received error code F21 Long Drain. I removed bottom panel to check drain hose for obstructions. I drained the water with my wet vacuum while removing the filter. The filter and drain were clean. The resistance of the drain pump is 17.1 ohms. It should be approximately 12.3 ohms. The drain pump needs to be replaced. I advise our customer to not use the Lexi Shine cleaning product and to switch to Affresh. Remaining balance upon completion of repair. Part ordered.; ordrng 1 280187 (Drain Pump)

Customer stated that refrigerator is not cooling at all. Tried to put it in diagnostic mode and couldnt ordering control board and start device.; ordrng 1 W11353813 (Control board) and 1 W11092533 (start-dev)

Customer stated that oven working. Found issue to be faulty console board. Ordering console board ; ordrng 1 W11296171 (console)

Found that the icemaker is the culprit of the issue confirm this with tech line by jumping the optics after verifying optics were good and testing icemaker I have 120 V Fed to the icemaker and show the jumper being hot when Im jumping icemaker but icemaker is not moving icemaker is mechanically failing gave customer a quote for the icemaker repair which was a little bit too high for the customers interest explain to customer that if they change their mind they can call us back and we will order icemaker assembly and charge labor fee to come back collected service fee

"Called samsung tech support. Spoke with Issac. Over cooling in fridge compartment. Explained the situation. Stated to replace Evap cover for this issue. Ordering Evap cover to resolve the issue per tech support. Part was replaced less than a year ago, part under part warranty. Sc&labor under 90 day warranty 72C; ordrng 1 DA97-12608A (Evap cover)"

"Customer stated that unit bangs around all the time, checked errors. F0E5 off balance load, f7e7 drum not reaching target speed, f2e1 stuck key, f0e2 over suds. Cleared errors and calibrated unit. Ran auto testing to check unit. Unit is performing as designed. Educated customer on proper soap usage and loading properly. If issue persists please order W11419054 electronic control"

"Our customer was having problems with the unit taking time to dry 2 sheets and she was concerned about other cycles as well. I ran diagnostics and found no error, ran service cycle and all loads functioned as designed. Used Zip tie WPW10339879 to secure dryer venting to fix. Our customers maintenance is having the dryer vent cleaned out. Heating element is working as designed. Unit is fully functional now; used 1 WPW10339879 (Zip tie) from stock"

Last tech found busted ice maker fill tube. Confirmed diagnosis. Replaced fill tube to resolve the leaking issue. Then removed all ice from the leak as it was blocking one of the return air vents. Unit now testing good with no leaks. No further issues at this point. Advised customer may have some residual water that didnt come all the way out.

Tested unit. Found unit not shifting between spin and agitate. Found actuator disconnected from cam assembly. Reattached cam to actuator. Unit is working properly. Tested to complete.

"Last trip found Evap iced up. Replaced all parts per service pointer and previous conversations with techline to resolve this issue, electronic control, ui, Evap harness, damper, installed clamps and wire ties and replaced Evap cover. Unit testing good now. No further issues at this point. Advised customer of 24-48 hr cool down period."

"Our customers ice maker was working fine after our previous Technician was here for a few weeks then it started making to much ice. Then it stopped making ice. I tried to start the unit and although it would light up it would not start the process. Water is on and the outlet has 120 VAC. I found that our customer has been using a non approved water filter. She explained that it was rely hard to get into the unit. These clones damage the water filter housing. I tried to remove it but it was going to break further. This housing is damaged and needs to be replaced. Breaking this out will also cause damage to the water filter cover and our customer will also need an official Whirlpool EveryDrop F2WC9I1 water filter. According to Technical Service Pointer W10863377 February 2016. No Ice / Water Spray this unit has the disconnected recirculation tube and will need to be replaced with re-engineered injected recirculation tube. As well, according to Technical Service Pointer W10901804 August 2016 Jenn-Air, KitchenAid, & Whirlpool 50# Ice Makers Ice Maker Does Not Fill With Water, this unit has the problematic valve with a short could and will need the re-engineered water valve with the long coil design. I will reschedule the grid cutter and the thermistor but these are more then likely not needed. I was directed to not charge a service fee by the company. No Service Fee Charged. I called our customer back with the explanation and quote. Service Matters was not attainable in the home due to the server being down or bad signal. I informed our customer to call the office if they would like to move forward. I have set the appointment for the earliest available time based on the information on parts location around the country. ; ordrng 1 W11266112 (Water filter housing) and 1 W10475416 (Water filter cover) and 1 F2WC9I1 (Water Filter) and 1 W10881366 (Valve) and 1 W10863947 (Tube)"

Complaint is some food in fresh food section will freeze. Only food in back and top half freezing. Frost buildup on top left of freezer door. Gasket making good seal. Will need to replace freezer door. ; ordrng 1 W11037733 (Door)

Found transferring bolts still in unit. Unit is good to go. Removed bolts.

Tested unit. No airflow. Found bad evap fan. Replaced fan. No further issues. Tested to complete.

I uninstalled the in cabinet oven. Removed the panels and replaced the appliance control board. I tested the unit and the F6E4 error code did not return. However the F8E0 error code did return at about 115 degrees F. I ran through the test procedures from the service manual and the voltage at the P5 and P4. One tors for VAC and VDC respectively were fine except the VDC was at 9 rather then 5. I hacked the integrity of the wiring and found that the wire for the fan was not fully set. I removed and reset. Preheated the oven to 350 degrees F. The blower operated as designed on low and the unit reached temperature with no return error codes. I went back into diagnostics and no errors returned. I reassembled the unit then reinstalled the oven back into the cabinetry. This unit is now fully functional.

"Replaced bad motor fan, unit good to go."

On call ahead asked customer if I could order part needed and reschedule it. Customer agreed. Ordering compressor and Evap again to resolve the issue. ; ordrng 1 W11126760 (compressor) and 1 W10836706 (evaporator)

Replaced hose found that unit still has a leak at the air diffuser must order part will collect full total on return ; ordrng 1 WP356363 (Siphon break)

Customer stated unit stopped making ice and was making awful noise. Found both to be caused by water not being supplied. Customer stated RO system broke and that supplies unit. Explained that is the ultimate cause of the issues. Ran diagnostics testing to check the rest of the unit. Found the water level sensor not functioning as well. Ordering recirc pump for water level sensor issue and in case lack of water caused pump to burn out. Scheduled for customer availability to allow plumber come out to repair RO system; ordrng 1 W11325175 (Recirc pump)

Replace water valve calibrated unit good to go

Unit is missing the shoot changed out separator as per last technician and as advised by tech line let customer tested unit found that ice was still shooting everywhere further inspection with tech line I concluded that this unit is actually missing a part the shoot which diverts the ice into the cup ordering part scheduling customer for first available day open Friday the 23rd; ordrng 1 WPW10435760 (Guide)

Tested unit before putting on parts found that there was no error codes since the customer has used it customer has been able to use unit just fine determined that the clicking noise I was hearing was a unit actually hitting the corner of the wall all functions are working appropriately closing alcohol returning parts customer has further issues they will give us a call

Customer stated that washer was giving them error LF. Found that issue was that company before us didnt erase error. Ran water valve test everything working good and also ran normal cycle and valve working as designed.

Replaced the control panel tested unit good to go

Replaced drain pump issue resolved.

Customer stated that there was leaking from float. Found issue to be build up under floater. Cleared build up. Tested unit everything working properly. Collected SC.

"Customer stated that dryer still squeaking. Found issue to be pully. ordering pully and blower wheel.; ordrng 1 279640 (pulley,idler) and 1 WPW10349492 (wheel)"

Our customer is having the same problem. The shifter became dislodged from the splutch. I reset it. Ran manual test for agitate and spin. It will work temporarily. According to Technical Service Pointer W11531483 Rev A Top Load Washers Will Not Agitate. There is a new re-engineered actuater that needs to be replaced W10815026. Part ordered.; ordrng 1 W10913953 (Actuator)

Placed valve and control unit tested good found that customer is having a water softener issue as there was resin in the water valves

Found that unit is leaking from the water valve cannot confirm whether its the tube or the valve itself doesnt appear to be repairable ordering parts parts team to reach out when all parts are available; ordrng 1 W10897719 (Valve) and 1 W11257051 (Tube)

Replaced a valve in the back and tested icemaker icemaker was not responding at first was able to get icemaker to jump and fill unit good to go

Replaced only hinges. The door was not the right part and turned out unnecessary. Collected payment.

"Tech did not order inner glass, need that part before door can be put together. ; ordrng 1 WPW10620754 (Inner glass)"

Customer complaint is that the unit is not powering on. Good voltage from wall. Replaced filter board. Unit still not powering on. Will need control panel and control.; ordrng 1 W10892389 (Control board) and 1 W11175576 (Control panel)

Customer complaint is that the unit is freezing up again and not cooling. Evaporator was not frozen when I arrived. Entered diagnostics and tested components. Service test 39 found rc evaporator thermistor open. Will need evap motor with harness and thermistors.; ordrng 1 W11033168 (Evap motor with thermistors and harness)

Replaced parts as per last technician had to re-terminate wiring due to new switches being bigger confirmed correct switch number and switch tape before doing so reinstalled unit good to go

Both the reservoir and the drain pump were needed. Ive replaced both. Issue appears to be fully resolved. I charged parts at cost as I believe I may have been partially at fault when extracting.

Upsom further examination I was able to determine that the condenser fan is at fault. No issue with pump. ; ordrng 1 W11123104 (Condenser Fan)

Our customer is experiencing a resonating sound from the dryer. I started the dryer on timed dry and only heard normal operation sounds. Our customer explained to me that this was the sound. I explained to her that this sound is normal and that unfortunately I cannot change design. She obviously is not pleased but was understanding that I cannot fix a loud design. This unit is sparsely insulated in the panels compared to older Maytags. This unit is fully operational. Bill as customer instruct. Job complete.

Replaced knob and valve. Tested to complete. Unit is good to go.

"F4E3 stored in unit, found control sending signal but wash motor not engaging. Would need replacement, quoted customer repair cost. She would like to replace unit."

Tested unit. Noise coming from air baffle. Will need to be replaced. Part already on order. Will need to reschedule once part arrives. ; saved tckt

Temperatures are good in the FC but at 54 F in RC. The evaporator is iced up considerably. Picture included. I defrosted evaporator. I replaced the fan scroll and RC thermistor. Unit fully operational now.

Replaced panel everything working as designed.; schdld next appmnt for 4/22 THU !

"Our customer had requested service through residential extended warranty service. However, this customers product is a 7 year old GE. This dispatch was sent as a AIG. I called DH and was informed we cannot work on it. I referred our customer back to their extended warranty company."

"Customers concern with the unit is that it is not drying the clothes found that the unit is heating cycling at 160 It has good airflow customer has recently had vent work cleaned out can verify airflow to outside vent pull the inner duct work out of the back of the unit to verify no cloggage there can verify there is no cloggage anywhere from the unit to the wall and possibly through the outside of the house as well seems to be clear customer has official whirlpool cardboard test that is supposed to test airflow technically the unit is failing this test but when I hold the lid switch down and do the same test with a napkin I appear to have airflow to a good degree place napkin on the test bracket and tested with napkin unit pass the test this way customer expresses that they did not have this type of heat and that they were also having timer issues before hand timer may have been the issue all along at the moment timer is working it might be an intermittent issue ordering parts, part team to reach out when available.; ordrng 1 WPW10185982 (Timer)"

MVYH900FPL1. Tested dryer. Excessive vibration. Found bad rollers. Replaced rollers. Noise is gone. No further issues. Tested to complete. ; used 1 4392067 (REPAIR) from stock

Customer stated unit making banging noise during spin cycle. Found issue to be leveled too high in the front of the unit so tub was leaning towards the rear of unit. Adjusted level to proper level position to allow best performance of the unit. Also educated customer on proper loading of unit to prevent this from happening. Unit is functioning as designed. No further issues at this point

It appears the icemaker sent is not the correct one. It was missing the harness which is needed. Please contact customer once part arrives mm; ordrng 1 W10886931 (Icemaker Assembly)

There were no issues with the water inlet valves. The GFI outlet was flipped. I reset the breaker. The drain pump started immediately and ran for a few minutes. I then ran all service tests without issue.

"Customer stated unit over heats and doesnt cook all the way through. Also front door panel coming apart. Checked errors none found. Tested unit, was slightly too hot. Educated customer on whirlpools recommendation of allowing 10 extra minutes once preheat is done. Calibrated unit. Ordering control just in case what was done doesnt fix it. As for door issue. Stainless steel portion of door is separating from glass caused the sharp sheet metal to become exposed, this is a safety issue. Ordering glass door and control to resolve all issues. ; rqstng P&A on 1 W11249559 (glass-door) and 1 W11256088 (cntrl-elec)"

"Spoke with customer and we decided to reschedule until light comes in, will contact techline during visit. ; saved tckt"

This unit is leaking the most oil I have ever noticed on a gear case. It will need the new gear case as well as a splutch kit and a actuater. Parts ordered. Unit will be replaced for the resident. Unit will be located in maintenance shop upon return visit. ; ordrng 1 W10721967 (Splutch kit) and 1 W11481722 (Actuater)

"Replaced left door. Door is still considerably off from right door, was able to adjust legs and get the door more even. Door handles are a little off, but customs satisfied that the unit is better than it was."

Replaced light socket and control board tested unit everything working properly.

Replaced shifter calibrated and tested unit everything working properly.

Spoke with customer about issues and we will order icemaker and bulb light. ; ordrng 1 W11216993 (Bulb light) and 1 W10873791 (Icemaker)

Replaced inlet valve and icemaker. Tested to complete. Unit is good to go.

Our customer had e peri ended warming in the freezer section and no ice about a week ago before going on vacation. Upon return the unit had a full ice bin. I checked the temperatures in both sections and they are perfect. Our customer probably had a temporary restriction. We decided t cancel the call and monitor not to in-cure any additional cost for our customer at this time. No service fee charged. I was only in the home for 5 minutes.

"Thawed out evap, replace drip pan, evap cover and harness. I also changed out the console ui and led light for freezer. Unit is good to go."

Customer paid upfront. Replaced faulty burner. Issue resolved.

"Customer complaint is that the control panel works intermittently and the fan and light does not work at all. Wrong parts were ordered for repair. Ordering correct parts. Also, fan and light have a separate control panel on the left of the mw. Ordering additional control panel.; ordrng 1 W11206156 (Control panel) and 1 W11443148 (Control) and 1 W11443147 (Control) and 1 W11220420 (Control panel)"

Unit not starting. Found cause to be inline fuse was blown. Replaced in line thermal fuse to resolve the issue. Unit testing good now. No further issues at this point.

Cabinet damaged. Ordering new cabinet. ; ordrng 1 W11446916 (Cabinet)

Checked washer theres a pin sized hole in pressure hose. Ordering lower harness to resolve issue. Also ordering valve due to error code F8E1 long fill again even after error had been cleared last time.; ordrng 1 W11038689 (Valve) and 1 W11450611 (Lower harness)

Customer complaint is tthat the unit hat the unit is cooking 50 degrees cooler than what it should. Verified issue. Will need control and sensor.; ordrng 1 W11308431 (Control) and 1 W10833885 (Sensor)

Replaced UI and control board. Test everything that had to do with cooling and everything passed. Also calibrated dispenser fill.

Despite my best efforts I was unable to remove the torx screw that secures the rotor to the gearcase assembly. I will have to replace the motor stator and the splutch assembly as well as the screws. ; ordrng 1 W10752189 (Torx Screw (Rotor)) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10734521 (Slider Assembly) and 8 W11027980 (Stator/Clutch Assembly Screws)s

Verified a visibly damaged grid cutter. ; schdld next appmnt for 4/22 THU !

Forgot ice door. Ordered will return to repair. ; ordrng 1 W11268536 (Ice door)

"Customer complaint is that the refrigerator is not cooling. States the compressor gets really hot. They have replaced the start device and overload. Checked amps on compressor, found 16.3 amps. Recommend replacing the compressor.; ordrng 1 WPW10507886 (Compressor)"

Customer stated that icemaker stopped working. Found issue to be fill tube was frozen up. Cleared fill tube tested unit everything working properly. Gave military discount to customer. Collected SC and labor 182.94

Customer stated unit not powering on. Verified proper incoming voltage. Removed lid to find issue to be a loose connection from ui to main control. Secured connection properly to resolve the issue. Unit now functioning properly. Reinstalled lid. Unit is back in working order. If issue comes back please order W10433018 ui fascia and W10249824 control board.

"Unit not functioning properly, checked errors found f7e5 shifter fault. Checked shifter to find shifter slipped out of place. Per service point shifter needs to be replaced. Didnt have shifter in truck stock. Made unit temporarily functional. Ordering shifter to resolve the issue. Scheduled for soonest available at the moment. ; ordrng 1 W10913953 (actuator)"

"Customer stated unit now making noise after previous service. Per AE, Advised if was something that we didnt put together properly we wouldnt charge but if findings showed part failure or something not caused by us there would be a minimum service call payment needed to be collected. Customer agreed to this. My investigation showed that unit was put back together properly and the noise was being caused by the exhaust tube internal on the unit. Adjusted exhaust tube to resolve the noise issue. Unit testing good now. Collected sc. advised customer if hes able to get proper documents to whirlpool showing in warranty or at the very least an authorization from whirlpool we would reimburse him the sc payment."

Checked dishwasher found code F4E3 motor fault motor not working. Checked connections at motor and tested washer bad motor. Ordering motor assembly to resolve issue. ; ordrng 1 W11025157 (Motor assembly)

Replaced suspension on washer per last tech notes after replacement tested washer no issues washer is working as designed. Job complete.

Replaced control ui due to F2E1 error coded. Tested oven all functions checked out properly. Microwave oven is working as designed. Job complete.

"Checked refrigerator found auger motor not spinning, paddle is actuating as designed motor is not spinning also found deli ui not working in a,e to select setting ordering deli ui as well as auger motor.; ordrng 1 W10769076 (cntrl-elec)"

"Checked refrigerator found no water coming from water line, water is turned up all the way. On the 2nd visit advised customer of leak at shut off behind refrigerator plumber removed shut off and sealed line no water coming through. Advised customer to get a licensed plumber to resolve issue spoke to Bryco Plumbing they will get a plunger to resolve issue."

Replaced control board on washer after replacement tested washer no issues. Washer is working as designed. Leveled washer due to unbalance. Job complete.

Replaced control board and lid latch due to lid not locking after replacement tested washer no issues washer is working as designed. Job complete.

"Unit noisy. F7e8 stator over temp, f0e3 over load f6e2 ui communication error. Finding issue to be a faulty gearcase. Customer declined any further service for this unit. Collected second appliance rate."

Our customer had a problem in which the washer was running on quick cycle and it eventually stopped and displayed error code F0E7 Load Detected When Running Clean Washer Cycle. I saw the video when it happened and this happened while the customer was using Quick Wash. I tried to reach Whirlpool Tech Line but I had a dropped call. My Verizon Service is not working well here. I went into diagnostics and received no stored error codes. I ran DLMS calibration. I ran diagnostic cycle in service cycle and there were no problems. I was able to reach Whirlpool Senior Technician away form the unit and he informed me that based on the customers initials complaint that we need to check the resistance on the capacitor. Apparently there is some precedence for open capacitors and it is throwing of Techs in the field as well as Senior Technicians at Whirlpool because the focus for our customers original problem with the spin has a service Pointer that has not addressed this capacitor problem and techs are focused on the service pointer not addressing the capacitor as it clearly states in the service manual. Senior Tech advised that I not put another part on that until the resistance of the capacitor is checked. SR#7730113018 I have ordered the capacitor and will return Wednesday the 21st of April. I will keep the control board on order as a contingency but the gear case will likely not be needed. I called our customer back to explain our next move.; ordrng 1 W11395618 (Capacitor)

"I inspected the new cooktop. It looked fine. I uninstalled the cook top from the cabinet. I uninstalled the glass cook top from the base. I noticed the the Trim, Front Stainless (Not Serviced) did not come on the new cook top. By the parts diagram it shows that it should have come attached to the new top. It did not. Im returning this part to our parts department as damaged/defective. I contacted our parts department to conduct parts research through Marcone and Whirlpool. Pictures included on notes.; O-emld tckt"

This unit has had the shifter arm become dislodged from the splutch again. According to Technical Service Pointer W11531483 Rev A April 2021 the actuater has been re-engineered and will need to be replaced with the updated design. Part W10815026 ordered. Lowes rep informed as well as updated notes on their tracking sheet.; ordrng 1 W10913953 (Actuator)

Verified voltage errors. Ordering a co tool and bake element as a precaution. ; ordrng 1 W11179310 (Control) and 1 W11292248 (Bake element)

Replaced control board due to going back into demo mode repeatedly. Tested range no issues no error codes. Range is working as designed. Job complete.

Checked washer found actuator falling off. Ordering new actuator to resolve issue.; ordrng 1 W10913953 (Actuator)

Found inverter box not kicking on compressor ordering inverter box Scheduling on first open spot for next Wednesday. Customer expresses the doors dont appear to be even snap to pictures of the doors as I do not feel that they are uneven and also expressed to the customer that there is not a way to adjust those especially when they are that close to being the same height. Customer to call whirlpool about this and Left side refrigerator door has a ding explain to customer that we cannot change the door due to a cosmetic issue based on the age customer to try to call whirlpool to see if theyll cover it; ordrng 1 W11087200 (Inverter)

Replaced control board due to lagging start. Calibrated and tested washer no issues no error codes found. Washer is working as designed. Job complete.

"Customer complaint is of a grinding noise in the lower left area of the dishwasher. Tested unit in diagnostics cycle, did not find anything out of the ordinary. No error codes were present. Unit is testing good at this time."

Checked refrigerator found freezer door arm loose tightened down set screw no issues after tightening down. Refrigerator working as designed. Job complete

Verified an issue with the sensor harness. F3E2 error present. ; ordrng 1 WPW10298258 (Sensor Harness) and 2 WP3387223 (Electrodes)s

"Customer complaint is that the dryer wont run. Found dryer working properly, but washer not working. Entered diagnostics and found error codes F8E1 long fill. Unit is going into sensing cycle, but water is trickling into unit, will need to replace inlet valve.; ordrng 1 W11222849 (Valve)"

Replaced both slides in brackets for the freezer section replaced freezer gasket I was unable to install PRV tube and PRV valve due to the water valve at the wall being bad not able to cut off the water explain to customer that they must have this valve service or have their PRV valve in the front adjusted as they are at 100 pounds of water pressure unit is working as it should

I was finally able to inspect in person and verified a damaged main wiring harness as well. ; ordrng 1 W11458883 (Main harness)