We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Cibolo, TX 78108
Sebastian
Job Details: 12/29/2022
Sr 7735317705 no compressor has been delivered reported with Partner Team. Partner Team is ordering a compressor directly from Whirlpool. Thats gonna be expired to do to back order set up delivery for the warehouse. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78259
Sebastian
Job Details: 12/29/2022
customers concern with the unit is since day one no-load will dry longer than a certain amount of time seems to cut it so far periodically explain to customer that they can use time dry for the time being as their moisture sensor is not reading any feedback to the UI. I dont believe theres any damage to the sensors himself ordering the harness in the UI sensor, starting off with a harness and then going to UI. This is a whole circuit. Any problems persist afterwards must call techline; ordrng 1 W11413567 (Ui) and 1 WPW10298258 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78253
Chris S.
Job Details: 12/29/2022
Customer stated that ice was not being dispensed found it should be. I spin motor and propeller waiting for ICE BING to come in. Part is on back order.; ordrng 1 W11378860 (Washer) and 1 W11185686 (ice-contnr)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78253
Chris S.
Job Details: 12/29/2022
Got a customers house. Customer needed front glass not inner glass. Ordering outter glass part is out of stock.; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near San Antonio, TX 78250
Chris S.
Job Details: 12/29/2022
Customer stated that same thing is happening not getting any water to icemaker or dispenser. Need to change out water filter, housing and water valves.; ordrng 1 WPW10394053 (housing) and 1 W11512399 (Vavle) and 1 WPW10341320 (Dual valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Chris S.
Job Details: 12/29/2022
Customer stated that during cycle dishwasher was shut off on its own and couldnt use any of the buttons ordering control board and motor shop to fix dishwasher issue; ordrng 1 W11087226 (control elec) and 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Chris S.
Job Details: 12/29/2022
Customer stated that icemaker stopped working found that water was still getting put in icemaker, but not dropping into ICE BING found should be bad icemaker.; ordrng 1 W11284458 (icemaker)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78254
Chris S.
Job Details: 12/29/2022
Customer stated that weve been out multiple times and changed out control board and consul. Still units not running right. Need to order wiring, harness and change out council board and control board thermostat and bake element all at once to see if that fixes issue. Harness is out of stock; ordrng 1 W11225368 (harns-wire) and 1 WP4449751 (thrmst-fix) and 1 W11545804 (Bake element)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Helotes, TX 78023
Chris S.
Job Details: 12/29/2022
Customer stated dryer was squealing really bad. Family should be repair kit in motor. When tech comes out, please change out dryer repair kit first and test unit. ordrng 1 W11105178 (motor-drve) and 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78249
Chris S.
Job Details: 12/29/2022
Customer stated refrigerator is not cooling in the freezer and fridge area checked amp draw. It was getting good amps refrigerator started calling and leaving frost pattern on evaporator ordering control board start device and capacitor to fix issue.; ordrng 1 WP2315549 (evap fan motor) and 1 WPW10350564 (capacitor) and 1 WPW10197428 (start relay) and 1 W11196400 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near San Antonio, TX 78249
Chris S.
Job Details: 12/29/2022
Customer needs all the parts for control board ordered parts ordrng 1 W10553058 (control box) and 1 2311611 (bracket) and 2 WP3196557 (screw)s and 1 WP2149705 (switch) and 1 627068 (screw) and 1 WPW10366605 (cntrl-elec) and 1 489392 (screw) and 1 489203 (washer) and 1 WPW10583800 (thermostat) and 1 W10723843 (knob-therm) and 1 WP2182195 (cam) and 1 1110560 (bearing) and 1 W10417924 (harns-wire)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near San Antonio, TX 78250
Chris S.
Job Details: 12/29/2022
Customer stated that film on stainless steel was peeling off and its not the projector screen that comes with the new door code customer thats a cosmetic issue and he would have to call Whirlpool since its after the 30 day cosmetic warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near San Antonio, TX 78245
Chris S.
Job Details: 12/29/2022
Customer stated that dispenser wasnt dispensing soup properly. Found issue to be dispenser. Ordering dispenser and also ordering control and water valve just in case parts out of stock.; ordrng 1 W11621180 (Control) and 1 W11413340 (Dispenser) and 1 W11595805 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78217
S
Job Details: 12/29/2022
Upon arrival customer stated unit would not heat. Customer also stated they had the extended warranty. Advised customer call was dispatched as oow rather than in warranty. Verified a faulty hi limit thermostat. Replaced with new and unit now functions as designed. No further issues at this point.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PHZS0
Near Universal City, TX 78148
S
Job Details: 12/29/2022
Upon arrival replaced the faulty recirculating pump with new. Tested unit and cleaned the water pan a bit due to build up. Unit now functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH53521HZ4
Near Schertz, TX 78154
S
Job Details: 12/29/2022
Upon arrival customer stated units light bulb would work intermittently. Ordering 1 W11182110 control, 8206232 40 watt bulb, and socket W10210871 to resolve issue. ; ordrng 1 W11182110 (control) and 1 8206232 (Light bulb) and 1 W10210871 (Socket)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Cibolo, TX 78108
S
Job Details: 12/29/2022
Upon arrival customer stated unit would not work. Verified that the strike broke within the lid lock latch. Removed broken piece and replaced with new strike that I had in my truck stock. Tested unit and unit functions as designed. No further issues at this point. ; used 1 W11091027 (Strike) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6241SR/AA
Near Cibolo, TX 78108
S
Job Details: 12/29/2022
Upon arrival customer stated unit would slowly produce ice. Contacted tech support and per tech line replace the ice maker, auger motor, and ice bin. Ordering 1 Da97-15217d ice maker, Da97-12540g auger motor, and Da97-21040a ice bin to remove issues. Ref-7005306334; ordrng 1 Da97-15217d (Ice maker) and 1 Da97-12540g (Auger motor) and 1 Da97-21040a (Ice bin)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78229
Garry
Job Details: 12/29/2022
Customer complaint of washer not filling with water. Found F8E1 (Long Fill) error code in Service Diagnostics. Cleared error code and commenced inspection of machine. Found hot water supply valve to unit in off position. Turned valve on to discover valve leaking. Closed valve and ran Quick Diagnostic Cycle. Found all functions and components operational. Machine completed cycle properly. Did find significant suds buildup in Basket during cycle. Customer informed technician she is adding 1 cap-full of detergent to each cycle. Advised customer that this is an excessive dose and that manufacturers recommended dosage is 2 tbsp. Advised customer that lack of hot water supply is the cause of operational failure, to which customer replied that machine has been functioning properly for 6 months. Advised customer that valve must be repaired in order for complete functionality to be restored. Additional observation that Drain Hose penetrating standpipe to depth of approximately 20. Advised customer that this condition can cause water to siphon out of machine and cause Long Fill errors. Corrected installation of Drain Hose and programmed unit to operate on Tap Cold water setting. Machine now starting and operating cycle appropriately. Claim as I&I. Throughout this Service Call, customer acutely rude to technician to the extent that technician advised customer that tone and behavior would have to change sharply in order for Service Call to proceed. Technician asked several times for customer to stop addressing him in such a way, and asked finally for customer to leave technician to evaluate machine or immediately conclude Service Call. Should customer direct her frustrations at this, or any other technician or employees of ACT again in the future, customer to be placed on DNS List at once. No functional failures of machine at this time. This call is Install/Instruct. Failures are that of building supply valve (hot) and improper drain installation. Any future Service Calls related to these issues will be billed to customer at full price. Job complete, unit is good to go. No further issues at this time. No leaks.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC3415ES02
Near Helotes, TX 78023
Garry
Job Details: 12/29/2022
Customer complaint of microwave not cooking. Previous visit found issue to be failure of HV Diode. Replaced Diode (W11610994) and tested unit to find microwave function restored. Customer also complained that Convection Element not functioning. Tested Element several times and found preheating and cycling normal, no visible signs of failure and no issues with peripheral components. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near San Antonio, TX 78249
Garry
Job Details: 12/29/2022
Customer complaint of dryer taking longer than normal to dry clothes. Found issue to be waxy buildup on Moisture Sensor. Sensor checking good. Cleaned Sensor. Additional observation of exhaust duct clogged with lint. Cleared exhaust and returned unit to operation. Machine functioning as designed. Customer to monitor and request further service should issue persist. Advised customer to routinely clear exhaust duct. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78228
Garry
Job Details: 12/29/2022
Customer complaint of dryer making abnormal noise and not drying clothing efficiently. Confirmed customer complaint and measured average operating temperature to be 120F. This is out of spec. Physical inspection of machine found Drum Seal worn and damaged Rollers. Heating circuit controls stressed by heat and buildup. Door Seal damaged. Motor packed with lint. Ordering Element (279838), High Limit Thermostat (WP3977767), Thermal Cutoff (W10900067), Operating Thermostat (WP8318268), Thermal Fuse (WP3392519), Repair Kit (4392067), Motor (279827), Washer (WP348197), Left Shaft (WPW10359270), Retainer (WP90296), Washer (WP3388703), Right Shaft (WPW10359269), Drum Seal (W10612022), & Door Seal (W10861521) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 279827 (Motor) and 1 W10612022 (Drum Seal) and 1 W10861521 (Door Seal) and 1 WPW10359269 (Right Shaft) and 1 WP3388703 (Washer) and 1 WP90296 (Retainer) and 1 WPW10359270 (Left Shaft) and 1 WP348197 (Washer) and 1 4392067 (Dryer Repair Kit) and 1 279838 (Element) and 1 WP3977767 (High Limit Thermostat) and 1 WP8318268 (Operating Thermostat) and 1 WP3392519 (Thermal Fuse) and 1 W10900067 (Thermal Cutoff)
We serviced a
KITCHEN AID RANGE
Model KFGC506JSS01
Near San Antonio, TX 78212
Garry
Job Details: 12/29/2022
Customer complaint of no ignition at LF Surface Burner. Last visit found issue to be failure of corresponding Spark Module. Replaced Spark Module (W11319687) to address issue and found function restored. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Boerne, TX 78015
Sebastian
Job Details: 12/29/2022
Replace compressor and before replacing compressor use nitrogen to blow through the dryer to attempt to clear all oil blue and cleared with nitrogen until I stop seeing oil come out on a clean napkin. Also found a leak present after checking the old welds possibly what caused the restriction.
We serviced a
SAMSUNG REFRIGERATOR
Model NA
Near Boerne, TX 78015
Sebastian
Job Details: 12/29/2022
Replaced parts last tech ordered Evap cover and main board. Heater checks good and cleared ice in drain line
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Antonio, TX 78260
Jim G.
Job Details: 12/28/2022
I verified a faulty capacitor. Replaced cap. Issue is resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78261
Jim G.
Job Details: 12/28/2022
Adrian SR# 7734248985 I verified a wire harness issue with techline. ; ordrng 1 W11225364 (Main harness)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near San Antonio, TX 78247
Jim G.
Job Details: 12/28/2022
I verified both switches on the dual elements were not regulating low voltage. I replaced one switch but another is needed. ; ordrng 1 WPW10434452 (Switch dual burner)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78247
Jim G.
Job Details: 12/28/2022
I verified a faulty float switch. Drained pan and made sure unit was level.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF705HPS04
Near San Antonio, TX 78240
Sebastian
Job Details: 12/28/2022
customer is reporting a noise coming from the bottom of the unit was able to verify that there were several points that needed to be adjusted. Downstairs on the hot line was definitely touching the plastic drip tray I applied some mastic in between the two made an adjustment to the bracket which holds the wire harness is for the door was touching. The top of the cabinet made adjustment to that and also wrapped the tubing in case that was contributing to any noise was not able to replicate the noise customer to call back if it returns
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78245
Sebastian
Job Details: 12/28/2022
Replaced capacitor unit running to spec
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78209
Sebastian
Job Details: 12/28/2022
Purged out lines with nitrogen confirm no restriction installed new compressor confirm that old compressor damaged
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78215
Sebastian
Job Details: 12/28/2022
Replaced compressor. Pressure tested vacuum tested all good to go. Charge to 64g
We serviced a
AMANA WASHER
Model NTW4516FW4
Near San Antonio, TX 78240
Chris S.
Job Details: 12/28/2022
Customer stated that washer was not working properly. Found issue to be bad water valve and control board ordering parts to complete repair.; ordrng 1 W11603811 (Control) and 1 W11210463 (valve)
We serviced a
JENNAIR REFRIGERATOR
Model JCB2059GES
Near San Antonio, TX 78257
Chris S.
Job Details: 12/28/2022
Customer stated that whole unit stopped cooling. Found issue to be compressor. Not turning on at all. The customer said before it shut down completely she saw frost on the right upper corner on the back of the evaporator cover ordering compressor evaporator timer defrost just in case.; ordrng 1 12002041 (kit,evap) and 1 W10160407 (compressor) and 1 WP67001036 (timer- def)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Boerne, TX 78006
Chris S.
Job Details: 12/28/2022
Replaced ice container tested unit everything working properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ05
Near San Antonio, TX 78244
S
Job Details: 12/28/2022
Upon arrival replaced faulty control board per tech line and the issue still persisted with the magnetron fan running while the door was closed. Contacted tech line again and per tech line we have a faulty secondary interlock switch. Ordering 1 W11187757 interlock switch and grill vent to resolve issue. ; ordrng 1 W11187757 (Secondary interlock switch) and 1 W10701701 (Grill vent black)
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near San Antonio, TX 78220
Daniel
Job Details: 12/28/2022
Customer reported back right burner igniting randomly. Upon arrival found unit functioning as designed. Unit would not mimic issue upon the time of my arrival. Spoke with CB and was told to check the voltage coming from wall and if all checks good then to replace the control and spark module. Checked voltage and unit is getting proper voltage. Ordering control and spark module. Will return when parts are available to repair. ; ordrng 1 W11620526 (Control) and 1 W11590249 (Spark module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78215
Daniel
Job Details: 12/28/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Cibolo, TX 78108
S
Job Details: 12/28/2022
Upon arrival customer stated they would not be proceeding with the sc and work on the unit. Advised customer to reach out if they change their minds. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Cibolo, TX 78108
S
Job Details: 12/28/2022
Upon arrival customer stated unit would not heat after the first few uses. Tested unit in diagnostic mode and found the issue to be that the heater had a loose connection causing the harness to burn at the connection of the heater. Ordering 1 W11344507 main harness to resolve issue. ; ordrng 1 W11344507 (Main harness)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Cibolo, TX 78108
S
Job Details: 12/28/2022
Before arrival contacted customer and customer states they canceled the appt. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS02
Near Schertz, TX 78154
S
Job Details: 12/28/2022
Upon arrival customer stated unit had uneven cooking. Tested unit and got the proper temp checks on the unit. Did see an error code for a miscommunication between control and ui. Control is on b.o. I will need a hamper tech to assist with removing unit from cavity as there is a built in microwave right above the unit. Requesting double labor and helper tech for return visit. ; snapped 1 QuickPics
We serviced a
KITCHENAID WINE CELLAR
Model KUWR214KSB00
Near Garden Ridge, TX 78266
S
Job Details: 12/28/2022
Upon arrival customer stated unit would still not cool after several repairs. Had to remove unit from the cabinetry to do a diagnosis with tech line. Requesting double labor for removal and reinstallation of the unit with an assistant. Ran checks with tech line and per tech line they will review and send the info collected to Engineering on wether theyll deem the Unit irreparable. Per tech line have the customer contact customer to get the process sped up and or refunded. Customer is visibly upset due to the unit being down since July of the first day they got the unit. Customer states they will contact Whirlpool for a full refund of the unit as they dont want any other repairs done to the unit. Gave customer Whirlpool info to contact. No further issues at this point. Chris-sr-7734591018
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS08
Near San Antonio, TX 78233
S
Job Details: 12/28/2022
Upon arrival customer stated unit would not dim the light and would just stay on. Verified issue and found that its a very common control issue. Ordering 1 W11552018 control to resolve issue. Part is oos. ; ordrng 1 W11552018 (Control)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near San Antonio, TX 78253
Chris S.
Job Details: 12/28/2022
Customer stated that washer was not locking correctly and draining any water out. Found issue to be bad lower harness, ordering part to fix the issue.; ordrng 1 W11643701 (Lower wire harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near San Antonio, TX 78254
Garry
Job Details: 12/28/2022
Called customer en route to advise of eta and confirm Service Call Fee. Customer has applied for extended warranty coverage through WPL and prefers to wait for coverage to commence so as to avoid financial responsibility for services to be rendered. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW3
Near San Antonio, TX 78217
Jim G.
Job Details: 12/28/2022
I contacted techline and confirmed the bowed oven liner via text message (photos) SR# 7735368640 machine is under review.0 to be replaced.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830LM00
Near San Antonio, TX 78255
Drew
Job Details: 12/28/2022
Upon arrival replaced ui and tested unit, part fixed unit, acu not needed. No further issues at this point, called builder to let him know as he wasnt here.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Orange Grove, TX 78372
Adam
Job Details: 12/28/2022
Customer states unit will not wash denim/jean pants. Inspection of unit shows error code for basketry engagement failure as well as shifter fault. Running unit through diagnostic cycle results in all functions working accordingly. Customer did state however she does not have hot water running to the machine also water pressure for the home is extremely low. With that Available to me I did explain the issue with the unit requiring a certain amount of water in a certain amount of time in order for it to progress through cycle. Water running into the unit wasnt very strong but wasnt poor either mostly issue would probably present with load size. Advise customer to wash smaller loads on correct cycles and to change Temperature settings before proceeding. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Orange Grove, TX 78372
Adam
Job Details: 12/28/2022
Customer complaint of unit not washing or spinning. Inspections unit shows error code for Shifter fault also suspension looks to be in pretty bad condition ordering that as well. Order belts cam actuator and suspension to resolve issue; ordrng 1 W10006384 (belt) and 1 W10815026 (actuator) and 1 W10721967 (drive pulley) and 1 W10821956 (suspension)
We serviced a
AMANA DRYER
Model NGD4655EW4
Near Mathis, TX 78368
Adam
Job Details: 12/28/2022
Customer complaint of unit not stopping timer will not advance. Special video shows product is functioning as intended but timer seems dead while turning. Replace timer to resolve issue.; ordrng 1 3387134 (thermostat) and 1 W10754607 (cutoff-tml) and 1 W11050897 (cutoff-tml)
We serviced a
KITCHENAID ICEMAKER
Model KUID508HPS01
Near Corpus Christi, TX 78412
John L.
Job Details: 12/28/2022
Installed grid cutter and pump, powered unit on and unit has regain function. Issue on unit has been resolved
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Port Aransas, TX 78373
John L.
Job Details: 12/28/2022
Installed gearcase, washplate, and suspension. Recalibrated after installation, issue on unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Corpus Christi, TX 78414
John L.
Job Details: 12/28/2022
#7985Inspected unit, found noise coming from rear of unit. Tubing making contact with unit floor, this is cause of noise. Applied sealer gum to act as dampening material, noise stopped.
We serviced a
AMANA RANGE
Model AGR4230BAW3
Near Mathis, TX 78368
Adam
Job Details: 12/28/2022
Knob that controls oven has been bent or twisted causing the customer to have to press in on the Knob very hard in order to select temperature. Ordering manifold and Thermistor to resolve issue; ordrng 1 W10819261 (pipe-mnfld) and 1 W10636339 (thrmst-ovn)
We serviced a
KITCHENAID ICEMAKER
Model KUID308HPS01
Near Robstown, TX 78380
Adam
Job Details: 12/28/2022
Inspection of unit shows cutting grid has broken. Replace grid to resolve issue.; ordrng 1 W10783275 (grid-cuttr)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Corpus Christi, TX 78415
John L.
Job Details: 12/28/2022
Customer has video of issue, unit is making noise during spin cycle. Noise sounds like tapping as if a component was tapping against the body of unit. Customer states it doesnt happen all the time. Ran test cycle on unit, no noises heard during test. Checked unit for any issues underneath, I could not find anything around unit that would cause this noise. Ran a second test cycle, unit still would not produce noise. Unable to make a diagnosis at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Corpus Christi, TX 78415
John L.
Job Details: 12/28/2022
Found SP #W11539038 ice clumping and frosting issues. Will need to replace controls and ice door to resolve issues.; ordrng 1 W11533213 (Control kit) and 1 W10798124 (door-ice)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mathis, TX 78368
John L.
Job Details: 12/28/2022
Installed compressor and harness, evaporator was not required. Vacuumed and charged unit, unit has regained function. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fredericksburg, TX 78624
Drew
Job Details: 12/28/2022
Upon arrival customer stated ice maker and water dispenser was not working. Found valve to be getting proper voltage. Removed filter and water was dispensed as designed. Ordering housing and control box, advised customer to get new filter also in case thats the issue, we tried 2 different filters and same issue. Control and housing are OOS ; ordrng 1 W11162042 (housing) and 1 W11546690 (Control)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near San Antonio, TX 78245
Chris S.
Job Details: 12/28/2022
Customer stated the whole cooktop doesnt work found issue to be main harness.; ordrng 1 W11111805 (harns-wire)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fredericksburg, TX 78624
Drew
Job Details: 12/28/2022
Upon arrival customer stated they were having multiple issues, filling, noise, not washing, not starting. Received error codes F6e3 miscommunication acu/mcu, f7e4 basket engaged, f3e3 thermistor inlet, f0e5 off balance. Ordering valve assembly, acu, ui, latch,gearcase, stator, clutch, and slider. Acu OOS, ui OOS. ; ordrng 1 W11419171 (Acu) and 1 W11400157 (Valve assembly) and 1 W11394572 (Latch) and 1 W11478526 (Ui) and 1 W11449841 (Gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78248
Jim G.
Job Details: 12/28/2022
Rescheduling parts and including a main wiring harness at this point this is the only factor. Parts is OOS. Please schedule asap. ; ordrng 1 W11164041 (Main harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78245
Chris S.
Job Details: 12/28/2022
Customer stated washer wouldnt lock found the piece broken off from lid. Lock assembly need to order part. ; ordrng 1 W11513248 (Lid lock assembly)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WFE775H0HV1
Near San Antonio, TX 78250
Garry
Job Details: 12/28/2022
Customer complaint of oven overheating on multiple occasions & displaying F6E1 (Oven Over Temp When Heating). Verified proper voltage supply and polarity at wall receptacle. Commenced operation of preheating to 350 and affixed thermocouple to center of middle Oven Rack for monitoring. Found unit preheating properly in appropriate length of time. Continued observation found unit cycling power to Elements and maintaining operating temp as designed. Disconnected unit from household power supply and measured resistance through Oven Sensor at 350F for a reading of 165kOhms. This measurement is in-spec. Diagnosed as intermittent failure of K3 Relay on Electronic Control. After some discussion with customer, it was decided that both Sensor and Control be replaced. Replaced Electronic Control (W11536793) & Sensor (WPW10181986) to address issue. Tested unit to find efficient and accurate preheating along with cycling of corresponding Relays/Elements. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near San Antonio, TX 78254
Garry
Job Details: 12/28/2022
Customer complaint of no bake/broil. Found issue to be disconnected Neutral at Safety Valve. Reconnected Neutral and found functionality restored. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78254
Garry
Job Details: 12/28/2022
Customer complaint of washer not powering on. Arrived to confirm customer complaint and verified 120VAC with correct polarity at dedicated power supply circuit. After several attempts, able to enter Service Diagnostics and found F6E2 (Comms Error UI/ACU) in system memory. Verified 120VAC input at ACU and 5VDC output to UI. Diagnosed as failure of UI and installed replacement UI to address issue, only to find issue sustained. Replaced ACU to address issue and found issue continued. Dismounted replacement parts and returned original parts to previously installed positions. Disconnected & electrically tested all loads connected to ACU to include Valves, Valve Thermistor, Motor, Drain Pump, and Lid Lock. All loads checking good with the singular exception of 0.3ohms measured between J6-4 & J6-1 with Lid open. Disconnection of no load restored function of UI. Consulted with WPL Techline (SR# 7735373386 Robert) and reviewed all findings, which resulted in this machine being deemed non-repairable. Advised customer to provide the above-mentioned SR number to WPL CxC to determine next steps. ADVISED CUSTOMER TO REQUEST THIS TECHNICIANS RETURN SHOULD HE NOT BE SATISFIED WITH WPLS RESOLUTION OF THIS MATTER. SHOULD CUSTOMER REQUEST FURTHER SERVICE, PLEASE ORDER LATCH (W10810403) PRIOR TO DISPATCH.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near La Vernia, TX 78121
Daniel
Job Details: 12/28/2022
Returned to complete repairs. Installed new freezer door. Re assembled unit. Freezer door no longer has a gap from gasket to cabinet when door is closed. I noticed customer had a second freezer door shipped out to him as well. Let customer know I had no room in my van to take back the original door or the 2nd door that had been shipped out to him. Let customer know to call office to arrange for pick up of door. Unit now functioning as designed. Customer will no longer have any issues with condensation in freezer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near La Vernia, TX 78121
Daniel
Job Details: 12/28/2022
Returned with parts needed. Upon arrival found that heater had no damage. Installed evap fan harness and thermistor. Evaporator has proper frost pattern. Re assembled unit. customer should no longer have any issues with evaporator freezing over. Unit functioning as designed.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS2
Near La Vernia, TX 78121
Daniel
Job Details: 12/28/2022
Customer reported unit not making ice. Upon arrival tested unit in diagnostic mode. Noticed that the water pressure was super low when unit was trying to fill a d would never completely fill. When the recirculating pump would kick on it sounded like it was choking due to not having enough water. Evaporator had proper frost pattern when testing compressor. Called techline and techline stated for me to check filter. Removed filter and now unit filled properly with normal water pressure. Customer had new filter so we installed new filter and water pressure was back to normal with new filter. Added tie wire to drain hose. Issue was faulty filter. Unit now functioning as designed. Sr 7735376218 ; used 1 WP8567668 (Tie wire) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS05
Near Fredericksburg, TX 78624
Drew
Job Details: 12/28/2022
Upon arrival found ice block in bin. Advised customer they need to remove ice every 2 weeks minimum. Stated she almost everyday and still freezes. Found ice maker arm getting stuck on ice maker potentially causing excess moisture to build up. Ordering ice maker. Advised customer if unhappy with ice melting from dispenser, ice build up in bin, and clumping issues to call whirlpool and see what they can do for her. ; ordrng 1 W11557001 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, TX 78624
Sebastian
Job Details: 12/28/2022
Replace compressor, vacuum tested and pressure tested unit with nitrogen as well. Unit appears to be good to go. No restrictions charged to 64g r600
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fredericksburg, TX 78624
Drew
Job Details: 12/28/2022
Upon arrival received error code f7e4. Unit was not fully shifting from spin to agitate. Checked connectors, working condition. Ordering slider/clutch assembly, stator, gearcase, and seal to resolve issues ; rqstng P&A on 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11449841 (Gearcase) and 1 W11553312 (Seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Fredericksburg, TX 78624
Drew
Job Details: 12/28/2022
Upon arrival asked customer for dop, unable to verify documentation contacting c&d appliance. Contacted c&d but Blake wasnt in or not available. Advised customer wed attempt to contact him on our side for proof of purchase date within a warranty period if unable to then advised wed need to charge sc plus p&l. Found leaking valve, ordering valve. Contacted office in attempt to get dop. ; ordrng 1 WPW10420083 (valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Fredericksburg, TX 78624
Drew
Job Details: 12/28/2022
Upon arrivals customer stated ice was getting tuck in the teeth of unit and overfilling. Replaced ice maker to resolve issues. Advised customer to wait 49 for ice production. Also addicted to call us back if ice issues arise again
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY010
Near Fredericksburg, TX 78624
Drew
Job Details: 12/28/2022
Upon arrival found gasket torn from packaging, showed customer. Re ordering ; ordrng 1 W10571967 (frz door gasket (gr))
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Fredericksburg, TX 78624
Drew
Job Details: 12/28/2022
Upon arrival customer stated unit was taking close to 3 hours to cycle, not filling enough, clicking when agitating. Received error code F0e3 meaning overload, F8e1 meaning long fill, f7e9 meaning rotor locked, f2e1 button stuck. Found long fill times from valve assembly, found a ton of friction at the rotor and stator, found gear case oil leaking, found ui to not be registering a lot. Ordering Valve assembly, gearcase, stator, rotor, clutch/slider, console and control to resolve issues. Acu and rotor are OOS ; ordrng 1 W11172234 (housing) and 1 W11429620 (Control) and 1 W11393685 (Gearcase) and 1 W11032711 (washer) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 W11135391 (console)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Saint Hedwig, TX 78152
Daniel
Job Details: 12/28/2022
Customer reported unit not drying properly. Upon arrival checked for error codes and found none. Tested unit in diagnostic mode and confirmed that the heating element is turning on as needed. Noticed that unit had filled with cold water and that rinse aid was empty. Let customer know for best wash/dry rinse aid must be full as well as to let water run until hot in the sink to ensure unit is getting filled with hot water. Added tie wire to drain hose under sink. Unit functioning as designed. Found no issues.; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Adkins, TX 78101
Daniel
Job Details: 12/28/2022
Customer reported unit leaking from filter housing when dispensing water after replacing filter. Upon arrival found that customer had jammed in an off brand filter they had ordered from the internet. Removed filter and re installed original filter. Unit no longer leaks from filter housing when dispensing water. Let customer know he needs to use the proper filters that are made for whirlpool and not off brand filters that you can order on the internet. Let customer know using off brand filters can void warranty and cause damage to unit and components. Added tie wire to water line. Unit now functioning as designed. Issue was improper instillation of off brand filter by customer.; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78263
Daniel
Job Details: 12/28/2022
Original complaint on ticket were wheels missing. Upon arrival found all wheels in place on unit. Customer wanted unit leveled as well as the doors evenly adjusted to matching height. Leveled unit and adjusted height on fridge door to match freezer door. Added tie wire to water line. Unit functioning as designed. No parts missing or damaged. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS09
Near San Antonio, TX 78222
Daniel
Job Details: 12/28/2022
Customer reported unit shutting off and turning back on sporadically when unit is in use. Upon arrival found that when unit is in use unit would sporadically turn on and off and make a buzzing noise. Removed control panel and started up unit and I could see sparks coming from the transformer. Ordering control, transformer, capacitor, diode, and magnetron. Will return when parts are available to repair.; ordrng 1 W11552018 (Control) and 1 W11545871 (Transformer) and 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode) and 1 W11391712 (Magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SDFZ
Near San Antonio, TX 78259
Jim G.
Job Details: 12/28/2022
I replaced the door and gasket. Issue is resolved.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KFGD500ESS00
Near San Antonio, TX 78258
Jim G.
Job Details: 12/28/2022
I verified a faulty bake igniter on the lower element. Both are in need or repair. Parts is OOS. Please schedule asap. ; ordrng 2 W11596211 (Bake igniter)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Jim G.
Job Details: 12/28/2022
The issue was that the water dispenser when depressed allows water into the icemaker causing leaks. I verified a faulty harness and evap fan assembly. Also a module in the freezer is out. Andy SR# 7735374353; ordrng 1 W11190822 (Power Cord Harness (water valve diode)) and 1 W11249952 (Evap fan assembly) and 1 W10695459 (Module)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Antonio, TX 78260
Jim G.
Job Details: 12/28/2022
I verified a faulty capacitor. Replaced cap. Issue is resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78261
Jim G.
Job Details: 12/28/2022
Adrian SR# 7734248985 I verified a wire harness issue with techline. ; ordrng 1 W11225364 (Main harness)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near San Antonio, TX 78247
Jim G.
Job Details: 12/28/2022
I verified both switches on the dual elements were not regulating low voltage. I replaced one switch but another is needed. ; ordrng 1 WPW10434452 (Switch dual burner)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78247
Jim G.
Job Details: 12/28/2022
I verified a faulty float switch. Drained pan and made sure unit was level.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF705HPS04
Near San Antonio, TX 78240
Sebastian
Job Details: 12/28/2022
customer is reporting a noise coming from the bottom of the unit was able to verify that there were several points that needed to be adjusted. Downstairs on the hot line was definitely touching the plastic drip tray I applied some mastic in between the two made an adjustment to the bracket which holds the wire harness is for the door was touching. The top of the cabinet made adjustment to that and also wrapped the tubing in case that was contributing to any noise was not able to replicate the noise customer to call back if it returns
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78245
Sebastian
Job Details: 12/28/2022
Replaced capacitor unit running to spec
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78209
Sebastian
Job Details: 12/28/2022
Purged out lines with nitrogen confirm no restriction installed new compressor confirm that old compressor damaged
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78215
Sebastian
Job Details: 12/28/2022
Replaced compressor. Pressure tested vacuum tested all good to go. Charge to 64g
We serviced a
AMANA WASHER
Model NTW4516FW4
Near San Antonio, TX 78240
Chris S.
Job Details: 12/28/2022
Customer stated that washer was not working properly. Found issue to be bad water valve and control board ordering parts to complete repair.; ordrng 1 W11603811 (Control) and 1 W11210463 (valve)
We serviced a
JENNAIR REFRIGERATOR
Model JCB2059GES
Near San Antonio, TX 78257
Chris S.
Job Details: 12/28/2022
Customer stated that whole unit stopped cooling. Found issue to be compressor. Not turning on at all. The customer said before it shut down completely she saw frost on the right upper corner on the back of the evaporator cover ordering compressor evaporator timer defrost just in case.; ordrng 1 12002041 (kit,evap) and 1 W10160407 (compressor) and 1 WP67001036 (timer- def)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Boerne, TX 78006
Chris S.
Job Details: 12/28/2022
Replaced ice container tested unit everything working properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ05
Near San Antonio, TX 78244
S
Job Details: 12/28/2022
Upon arrival replaced faulty control board per tech line and the issue still persisted with the magnetron fan running while the door was closed. Contacted tech line again and per tech line we have a faulty secondary interlock switch. Ordering 1 W11187757 interlock switch and grill vent to resolve issue. ; ordrng 1 W11187757 (Secondary interlock switch) and 1 W10701701 (Grill vent black)
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near San Antonio, TX 78220
Daniel
Job Details: 12/28/2022
Customer reported back right burner igniting randomly. Upon arrival found unit functioning as designed. Unit would not mimic issue upon the time of my arrival. Spoke with CB and was told to check the voltage coming from wall and if all checks good then to replace the control and spark module. Checked voltage and unit is getting proper voltage. Ordering control and spark module. Will return when parts are available to repair. ; ordrng 1 W11620526 (Control) and 1 W11590249 (Spark module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78215
Daniel
Job Details: 12/28/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Cibolo, TX 78108
S
Job Details: 12/28/2022
Upon arrival customer stated they would not be proceeding with the sc and work on the unit. Advised customer to reach out if they change their minds. No further issues at this point.