Customer stated dishwasher not cleaning dishes as well as it used to. I arrived and operated machine in diagnostic mode and observed high function of the various components of this dishwasher. Heating element is deteriorating, however, and in need of replacement. Ordering heater element to resolve this issue. This machine is also hooked up to cold water supply and I advised the customer that this should be corrected immediately and that she will notice increased performance after this change has been made.

Returned with parts to install. Replaced control. Tested unit. Unit powered on and functioned as designed. Checked for error codes. No new error codes. Unit back in service

Customer reported bake element missing. Upon arrival found range without bake element. Customer says when they tried to put it on bake before they noticed that bake element was missing that it would trip breaker. Waiting on bake element to come in and ordered a control in case any damaged was caused to control. Will return when parts are available to repair.

Customer stated dishwasher not cleaning dishes as well as it used to. I arrived and operated machine in diagnostic mode and observed high function of the various components of this dishwasher. Heating element is deteriorating, however, and in need of replacement. Ordering heater element to resolve this issue. This machine is also hooked up to cold water supply and I advised the customer that this should be corrected immediately and that she will notice increased performance after this change has been made.

Returned with parts to install. Replaced control. Tested unit. Unit powered on and functioned as designed. Checked for error codes. No new error codes. Unit back in service

Customer complaint that unit would shut off before target temperature was reached - this happened consistently. I arrived to find an F1E0 error code (internal board failure). Replaced control board to resolve this issue. Returned unit to operation, unit tested good, no further issues at this time.

Customer complaint that unit would shut off before target temperature was reached - this happened consistently. I arrived to find an F1E0 error code (internal board failure). Replaced control board to resolve this issue. Returned unit to operation, unit tested good, no further issues at this time.

Replaced freezer door. Sealing great. Replaced main ACU. Tested and refrigerator is now working as designed.

Replaced freezer door. Sealing great. Replaced main ACU. Tested and refrigerator is now working as designed.

Checked cooktop issue is knob for back left burner is really wobbly. Took main top off and had issues since it has a warp. Found a screw missing that is supposed to secure switch. Used a spare screw to make functional. Found that switch is damaged and bent forward along with warp of main top. Ordering main top and manifold assembly to resolve issues.

Replaced control and harness. Issue is resolved.

Checked cooktop issue is knob for back left burner is really wobbly. Took main top off and had issues since it has a warp. Found a screw missing that is supposed to secure switch. Used a spare screw to make functional. Found that switch is damaged and bent forward along with warp of main top. Ordering main top and manifold assembly to resolve issues.

Replaced control and harness. Issue is resolved.

F5E1- door switch stuck open. Issue is leaking. Tested, found leak coming from front left. Pulled dishwasher out to inspect and turned back on. Leak is coming from cracked seam in tub. Opened dishwasher and located crack on inside and it is much more visible. Ordering tub to resolve issue, switch due to error, and insulation since installers must have thrown them away.

Confirming microcomputer on order is necessary to resolve issue. Light stays on, triac on board is stuck. Part is OOS and will need to be scheduled when available.; O-emld tckt

Tested unit. Found restriction in freezer evap. Cleared restriction. Installed dye drier. Recharged system. Good frost pattern on evap. No further issues during testing. Job complete.

F5E1- door switch stuck open. Issue is leaking. Tested, found leak coming from front left. Pulled dishwasher out to inspect and turned back on. Leak is coming from cracked seam in tub. Opened dishwasher and located crack on inside and it is much more visible. Ordering tub to resolve issue, switch due to error, and insulation since installers must have thrown them away.

Confirming microcomputer on order is necessary to resolve issue. Light stays on, triac on board is stuck. Part is OOS and will need to be scheduled when available.; O-emld tckt

Tested unit. Found restriction in freezer evap. Cleared restriction. Installed dye drier. Recharged system. Good frost pattern on evap. No further issues during testing. Job complete.

Replaced inlet valve and ice maker. Unit testing ok. No other issues found.

Replaced inlet valve and ice maker. Unit testing ok. No other issues found.

Washer wont drain. As soon as you plug it in it says washer draining and is unresponsive to any inputs. Manually drained and it went away. Checked fault codes and only one was F9E1 Long drain. Looked at drain pump and one wire is ripped from its socket. ; snapped 1 QuickPics

Our customers ice maker has just been running water and not making ice. I ran through ACT procedures and all loads functioned as designed. The water level sensor, recirculation pump, drain pump, condenser fan, compressor are working. I entered diagnostics to run manual service mode and it was not responding as designed. I tried this server all times with the same results. I started the unit again to double check ACT procedures and all loads functioned as designed. I found that the grid cutter is open and only heating on 10 % of the grid. This will need to be replaced.

Verified a slight clog in the line. Cleared it.

Washer wont drain. As soon as you plug it in it says washer draining and is unresponsive to any inputs. Manually drained and it went away. Checked fault codes and only one was F9E1 Long drain. Looked at drain pump and one wire is ripped from its socket. ; snapped 1 QuickPics

Our customers ice maker has just been running water and not making ice. I ran through ACT procedures and all loads functioned as designed. The water level sensor, recirculation pump, drain pump, condenser fan, compressor are working. I entered diagnostics to run manual service mode and it was not responding as designed. I tried this server all times with the same results. I started the unit again to double check ACT procedures and all loads functioned as designed. I found that the grid cutter is open and only heating on 10 % of the grid. This will need to be replaced.

Verified a slight clog in the line. Cleared it.

Called tech line and spoke with Austin. Received Sr#7732161828. Austin researched the part number for me and gave me w11497298. Part is psp item, once item comes in please schedule for soonest availability.

Confirmed issue to be with rc evaporator. Replaced evaporator and dye drier to resolve the issues. Vacuumed unit, held vacuum. Charged unit. Hel charge. Unit began cooling efficiently upon testing. Advised customer of 24 hr temperature regulation period. No further issues at this point. If issue persists please order W10756020 compressor

Called tech line and spoke with Austin. Received Sr#7732161828. Austin researched the part number for me and gave me w11497298. Part is psp item, once item comes in please schedule for soonest availability.

Confirmed issue to be with rc evaporator. Replaced evaporator and dye drier to resolve the issues. Vacuumed unit, held vacuum. Charged unit. Hel charge. Unit began cooling efficiently upon testing. Advised customer of 24 hr temperature regulation period. No further issues at this point. If issue persists please order W10756020 compressor

Customer complaint was icemaker not making ice. Arrived to find ice in ice bucket. Tested icemaker - icemaker working fine. Pulled the machine out to discover a kinked waterline. Unkinked waterline and applied zip ties to prevent this from happening again. Unit tested good, no further issues at this time.

Customer complaint was icemaker not making ice. Arrived to find ice in ice bucket. Tested icemaker - icemaker working fine. Pulled the machine out to discover a kinked waterline. Unkinked waterline and applied zip ties to prevent this from happening again. Unit tested good, no further issues at this time.

Issue was an off balance load. Replaced Control per service pointer. Calibrated unit, and ran test cycle. Unit tested good.

Issue was an off balance load. Replaced Control per service pointer. Calibrated unit, and ran test cycle. Unit tested good.

Last trip found broken switch slider and switch housing. Replaced both parts to resolve the issue. Unit testing good now.

Last trip found broken switch slider and switch housing. Replaced both parts to resolve the issue. Unit testing good now.

Replaced smart valve. Unit began dispensing water immediately. No further issues at this point

Replaced smart valve. Unit began dispensing water immediately. No further issues at this point

Removed the unit found evidence of busted filter board replaced filter board plugged in unit found error code for the relay on the control went ahead and switched wiring on the relay this resolved error code unit began to heat as it should

Removed the unit found evidence of busted filter board replaced filter board plugged in unit found error code for the relay on the control went ahead and switched wiring on the relay this resolved error code unit began to heat as it should

Customer complaint was icemaker not making ice. Arrived to find ice in ice bucket. Tested icemaker - icemaker working fine. Pulled the machine out to discover a kinked waterline. Unkinked waterline and applied zip ties to prevent this from happening again. Unit tested good, no further issues at this time.

Customer complaint was icemaker not making ice. Arrived to find ice in ice bucket. Tested icemaker - icemaker working fine. Pulled the machine out to discover a kinked waterline. Unkinked waterline and applied zip ties to prevent this from happening again. Unit tested good, no further issues at this time.

Customer noticed a spot in the gasket. Wants me to seal it in with adhesive and come back next week. Rescheduling. ; schdld next appmnt for 1/18 TUE !

Found that customer could not read apply the cover to the lights due to foam in the cabinet cleared out foam Blockage so that cover can be applied correctly

Customer noticed a spot in the gasket. Wants me to seal it in with adhesive and come back next week. Rescheduling. ; schdld next appmnt for 1/18 TUE !

Found that customer could not read apply the cover to the lights due to foam in the cabinet cleared out foam Blockage so that cover can be applied correctly

Found the coil to be dead ordering coil and infinite switch unit has good power supply blower working as well.

Installed new bottom oven plate. No further issues. Job complete.

Found the coil to be dead ordering coil and infinite switch unit has good power supply blower working as well.

Installed new bottom oven plate. No further issues. Job complete.

Customer has the bad Heater with the weak collars ordering parts to resolve issue special project pays for everything. Heater is available at vendor parts team to reach out.

Changed out fuse and found that it immediately popped not when plugging the unit in but firing up the right side of the unit indicating that the module does need to be changed out customer would like to look around and shop for a new unit before deciding to go forward .

Customer has the bad Heater with the weak collars ordering parts to resolve issue special project pays for everything. Heater is available at vendor parts team to reach out.

Changed out fuse and found that it immediately popped not when plugging the unit in but firing up the right side of the unit indicating that the module does need to be changed out customer would like to look around and shop for a new unit before deciding to go forward .

Customer stated that icemaker was not making any ice tester unit was getting water to it but icemaker was bad put new icemaker on tested unit and nothing happened had a bad new icemaker I need to re-order part.

Replaced parts associated with the freezer door/rails. Door is catching and sealing as is should now. No further issues at this point

Customer stated that icemaker was not making any ice tester unit was getting water to it but icemaker was bad put new icemaker on tested unit and nothing happened had a bad new icemaker I need to re-order part.

Replaced parts associated with the freezer door/rails. Door is catching and sealing as is should now. No further issues at this point

Customer stated that washer was not locking found issue to be lid lock assembly. Replace lid lock tester unit everything working great.

Customer stated that washer was not locking found issue to be lid lock assembly. Replace lid lock tester unit everything working great.

Customer stated ui bored was not working. Found issue to be Stuck key error code ordering control board and ui.

Replace the door brackets and Badge

Customer stated ui bored was not working. Found issue to be Stuck key error code ordering control board and ui.

Replace the door brackets and Badge

Bruce SR# 772300858 I verified a lack of voltage to heater due to faulty board. Replaced board but also found the label did not have the correct program code. Tech line confirmed code is 12. Reprogrammed and verified correct functioned.

Bruce SR# 772300858 I verified a lack of voltage to heater due to faulty board. Replaced board but also found the label did not have the correct program code. Tech line confirmed code is 12. Reprogrammed and verified correct functioned.

Ive replaced the ui per techline recommendation. Issue is resolved.

Ive replaced the ui per techline recommendation. Issue is resolved.

Our customer had been having a problem with clothes coming out smelly so they perceived that the load and go dispenser might not be working. Shortly after that the clothes started. Leaning and smelling better but they decided to have me come out and check the unit. I spoke with outer customer over the phone and she had a friend grant me access to the appliance. In diagnostics I Retrieved error code F0E5 Off Balance Load which is only slightly related. If the basket is filled to to high with clothes it can weight down the unit and not have enough water and detergent cover the clothes. This is a high efficiency model and does not use as much water as older models. I tested the on extraction of the Arm and Hamer detergent they are using and it has a concentration of 1.75 x. The load an go dispenser is not designed to work with a concentration below 2x. It should be fine but it will dispense slightly less detergent then what is necessary. On the other hand our customer does have a water softener from well water which in some cases could be providing to much detergent based on the softness of the water when using a load and go dispenser. The two situations should balance out and provide decent cleaning performance. I checked our customers settings on the load and go and they are set at 2x concentration. This is the lowest setting available on this and most models so I made no adjustments. This unit is fully functioning as designed. Customer Instruct.

Our customer had been having a problem with clothes coming out smelly so they perceived that the load and go dispenser might not be working. Shortly after that the clothes started. Leaning and smelling better but they decided to have me come out and check the unit. I spoke with outer customer over the phone and she had a friend grant me access to the appliance. In diagnostics I Retrieved error code F0E5 Off Balance Load which is only slightly related. If the basket is filled to to high with clothes it can weight down the unit and not have enough water and detergent cover the clothes. This is a high efficiency model and does not use as much water as older models. I tested the on extraction of the Arm and Hamer detergent they are using and it has a concentration of 1.75 x. The load an go dispenser is not designed to work with a concentration below 2x. It should be fine but it will dispense slightly less detergent then what is necessary. On the other hand our customer does have a water softener from well water which in some cases could be providing to much detergent based on the softness of the water when using a load and go dispenser. The two situations should balance out and provide decent cleaning performance. I checked our customers settings on the load and go and they are set at 2x concentration. This is the lowest setting available on this and most models so I made no adjustments. This unit is fully functioning as designed. Customer Instruct.

Our customer had a problem in which the lower oven had a flame. The upper oven is working fine. I found thats the broil element is out of specifications and is open line. I replaced the bake element and tested. Both the bake and broil element are not heating. The high limit thermostat on the lower oven is open and will need to be replaced. There seems to be a slight technical writer problem between the parts list and the service manual in the fuse part. I tried to contact Whirlpool Tech Line to work this out ahead of time with a Senior Technician but was unable to get through. This will need to be taken care of before our next visit.

This unit is not showing up in entitlements. Our customer moved in a couple weeks ago and has a closing document. Picture taken. Actual Model Number: WFG505M0BS3. The left side off the user interface was loose. I removed the back panel and found that the screw was loose and damaged to the point or molded incorrectly to hold. I replaced the screw 98006632 and it is now tight. Our customer was also concerned about flame height on the front right burner Boeing to high on low. I informed her that this is by design. I referred her to page 4 of the Owners Manual which states that Simmer (use smallest burners). This unit is fully functional now and operating as designed.; used 1 98006632 (Screw) from stock

Our customer had a problem in which the lower oven had a flame. The upper oven is working fine. I found thats the broil element is out of specifications and is open line. I replaced the bake element and tested. Both the bake and broil element are not heating. The high limit thermostat on the lower oven is open and will need to be replaced. There seems to be a slight technical writer problem between the parts list and the service manual in the fuse part. I tried to contact Whirlpool Tech Line to work this out ahead of time with a Senior Technician but was unable to get through. This will need to be taken care of before our next visit.

This unit is not showing up in entitlements. Our customer moved in a couple weeks ago and has a closing document. Picture taken. Actual Model Number: WFG505M0BS3. The left side off the user interface was loose. I removed the back panel and found that the screw was loose and damaged to the point or molded incorrectly to hold. I replaced the screw 98006632 and it is now tight. Our customer was also concerned about flame height on the front right burner Boeing to high on low. I informed her that this is by design. I referred her to page 4 of the Owners Manual which states that Simmer (use smallest burners). This unit is fully functional now and operating as designed.; used 1 98006632 (Screw) from stock

Butch SR# 7732696909 I verified no issue but a precaution I inspected all inner workings of the ram. It appears more mass maybe needed but the ram is descending to the proper depth.

Butch SR# 7732696909 I verified no issue but a precaution I inspected all inner workings of the ram. It appears more mass maybe needed but the ram is descending to the proper depth.

Checked oven, issue is door not closing correctly and light is out. Fixed doors, screws were loose. Ordering module to resolve light issue.

Our customer had a problem at Thanksgiving in which the unit would heat but then stop and display an error code. I entered diagnostics and retrieved error code F1 E0. I replaced the main control. Unit is now fully functional.

Checked oven, issue is door not closing correctly and light is out. Fixed doors, screws were loose. Ordering module to resolve light issue.

Our customer had a problem at Thanksgiving in which the unit would heat but then stop and display an error code. I entered diagnostics and retrieved error code F1 E0. I replaced the main control. Unit is now fully functional.

I uninstalled the dishwasher and installed the missing shield. The unit is now functioning as designed.

Previous tech found faulty user interface per techline due to light indicator changing from red during convection bake. Replaced ui to resolve the issue. Unit testing good now. No further issues at this point. Unit was diagnosed prior to warranty expiration.

Previous tech found faulty user interface per techline due to light indicator changing from red during convection bake. Replaced ui to resolve the issue. Unit testing good now. No further issues at this point. Unit was diagnosed prior to warranty expiration.

Customer stated unit made very little ice after repair. Ran diagnostics testing to check unit. Found issue to be bad compressor. Ordering compressor to resolve the issue. Parts under limited part warranty.

Customer stated screen will not turn on at all found it should be faulty UI board. Replaced UI board tested unit everything working properly.

Customer stated there is some kind of buildup on the rear bulk head, looks like jeans. Confirmed there was build up. Found to be some kind of rubber substance that appears to have been baked on. Couldnt remove it by trying to wipe it away. This is likely something that was entangled in the clothing that caused this. Unit is functioning as designed.

I had verified no issue but the issue was as a result of the recirculating pump running dry. After running a test cycle verified no further issues at this time. I made customer aware that there was no issue and that if the issue should persist thereafter to please reach back out to us.

Were still in microwave was not heating it was making a really loud buzzing noise and smoking. Found issue to be magnetron control board and filter board.

Our customer had a problem where the light became broke and half stuck in the housing and the housing and light had to be replaced.

Checked water filter housing. Issue is its missing the hook that pushes and pulls water filter in and out. Took off cover to see if missing piece was under fridge to try and fix it. Checked and looks like pre screened part# was correct but a drive motor was checked in. Going ahead and ordering it again and scheduled as follows.

Customer declined to have the unit inspected and worked on. No further issues at this point

Lights flashing from left to right continuously. No stored error codes. Called tech line. Spoke with Joel 1/10/22. Suggest replacing control and temp selector switch.

I verified a faulty drain pump and motor and sump assembly. I will also replace the control and drain pump.

Customer complaint is that the door will not stay latched. Replaced catch, did not resolve issue. Ordering strike, and also another catch.

Replaced igniter. Issue is resolved.

I uninstalled the dishwasher from the cabinet, replaced the heat element with the new re-engineered part. I reinstalled the unit. It is now fully functional.

Customer complaint is that the unit is not heating. Verified issue. Ordering heating components.

Replaced drain pump and put unit through diagnostic test cycle. No other issues or error codes found. Dishwasher is now working as designed.

Customer complaint that icemaker not producing ice. Upon inspection of the machine, discovered that jumper wire switch assembly connector for ice maker was not connected. Connected this switch and witnessed the icemaker rotate to the home position, check for ice, and fill the tray with water. Unit is testing good, no further issues at this time.