Local Reviews
Powered by Fluid LOCALGreat job.
Mark - Helotes, TX
Friendly and knowledgable technician.
Fridge repair
William - San Antonio, TX
Professional & knowledgeable tech
Mattie - Mico, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service
Dalarie - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service experience
Jennifer - Roanoke, VA
Response from ApplianceCare:
Thank you for writing a review!
Great service.
Beverly - Maumelle, AR
Response from ApplianceCare:
Thank you!
Great Service
Connie - Saint Hedwig, TX
Courteous and helpful.
Refrigerator rattling
Ruth - San Antonio, TX
Jim was very nice and patient. Unfortunately the refrigerator would not make the sound while he was here.
Response from ApplianceCare:
Thank you for writing a review! We hope to be able to solve the issue when it arises again.
Dryer Repair
Tessa - Converse, TX
Technician was very quick in fixing dryer. Unfortunately, it took several weeks before they came out to fix it.
Homeowner
Bruce - San Antonio, TX
Outstanding service and prompt response
Response from ApplianceCare:
Thank you for writing a review!
Steven Golla
Sheila - Shavano Park, TX
Steve is outstanding!!!!
Response from ApplianceCare:
Thank you for writing a review!
Excellent Repairman very professional
Donna - Mico, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Stephanie - Kerrville, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great
Joy - San Antonio, TX
Well manor, every respectable, explained everything that what he was doing.
Response from ApplianceCare:
Thank you for writing a review!
Everything was good for a few days then the problem came back.
Lessie - San Antonio, TX
Ezekiel diagnosed the problem of no water or ice pretty quickly. He couldn't fix it at the first visit as he had to get approval for the parts needed. He returned as he said he would and was able to fix the problem, but but around 3 to 5 days later the ice machine quit working again.
Response from ApplianceCare:
THank you for giving us your feedback. Someone will be reaching out to you soon to set up a follow-up appointment.
Great service
Dorothy - Little Rock, AR
Response from ApplianceCare:
Thank you for giving us your feedback
Good service
Rocky - Benton, AR
Justin made sure to check things over and explained things thoroughly.
Response from ApplianceCare:
Thank you for writing a review!
Cooktop Stove issue
Janet - Lafayette, VA
Your Tech was business like and competent in his handling of the stove issue!
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service
Jill - Boerne, TX
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great Service
Rudy - San Antonio, TX
Very Knowledgeable and Professional Technician..
Response from ApplianceCare:
Thank you for writing a review!
Great job.
Stephen - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service!
Gary - San Antonio, TX
After a quick response to my call. The service Tech diagnosed the problem source and confirmed his findings with the manufacturer specialist. The part was ordered and two days later the part was installed on less than an hour. Very happy with the entire process.
Response from ApplianceCare:
Thank you for giving us your feedback on your service experience!
Great service!
James - Boerne, TX
The technician arrived ahead of time, explained things thoroughly and resolved the problem. I am very pleased with the service.
Response from ApplianceCare:
Thank you for writing a review for us!
Stove
Clifford - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Washer Repair
Daniel - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Friendly, timely, great service
Maria - San Antonio, TX
Great
Stephen - Little Rock, AR
He did great. Thanks
Response from ApplianceCare:
Thank you for giving us your feedback!
Excellent service
Apsara - San Antonio, TX
Mr. Shawn was very respectful, professional and servicial
Response from ApplianceCare:
Thank you for writing a review! Shawn is a vital part of our team!
John
John - Boerne, TX
Response from ApplianceCare:
Thank you for reviewing us
great service, not so great billing
James - Rockport, TX
John was on time and professional. No complaints about the service call. We did receive a bill for a part that was completely covered by warranty, though. But a call to their home office quickly took care of it.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the issue with billing was resolved quickly for you.
Great customer service
Sonia - Boerne, TX
Excellent service
Response from ApplianceCare:
Thank you for writing a review!
Good service
Lile - San Antonio, TX
Great service, friendly technician
Anna - Alamo Heights, TX
Jim was great! He was friendly, knowledgeable, explained things in a way I could understand & fixed the problem. Thank you so much!!
Response from ApplianceCare:
Thank you for writing a review! Jim is a vital part of our team.
Great Service and Very Prompt
Anthony - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Conrad
Conrad - Kenedy, TX
Great Service
Response from ApplianceCare:
Thank you for writing a review!
Problem not repaired.
Richard - Lake Hamilton, AR
Nice guys, but the repairs they made did not solve the issues. Waited two weeks for appointment, now I have the recall scheduled for two more weeks. Brand new appliance so I shouldn’t have to wait a month to get it repaired.
Response from ApplianceCare:
Thank you for giving us your feedback. Your concerns will be sent on to be reviewed by management as we work to improve our company. We do apologize for any inconvenience you have experienced through this process, but we do intend to fix the issues at hand.
Great service
Mary - Little Rock, AR
The technician called and came when he said. He was courteous and did a good j9b.
Response from ApplianceCare:
Thank you for writing a review!
Good service
Melanie - Converse, TX
Response from ApplianceCare:
Thank you for writing a review! If there was any thing we could have done to bring you 5-star service, please feel free to reach out and let us know
Maytag Warrant Repair
Pat - North Little Rock, AR
Even though this was a Maytag Warranty repair, service was quick. The technician was extremely. courteous and very knowledgeable about the Maytag Washing Machine. He repaired it quickly. The room was clean when he left.
Response from ApplianceCare:
Thank you for giving us your feedback!
Yolanda
Yolanda - San Antonio, TX
Jesus was very knowledgeable and very courteous. He knew exactly what he had to do on our dryer repair. We were very pleased with the service provided. Your company has a very good employee.
Response from ApplianceCare:
Thank you for writing a review! Jesus is a vital part of our team who strives to complete each job thoroughly and efficiently.
fast and friendly
Dale - Jacksonville, AR
It was a pleasant experience having Justin in the house
Response from ApplianceCare:
Thank you for writing a review!
excellent
Georgette - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Magnificent service
Richard - Little Rock, AR
Punctual, professional troubleshooting
Response from ApplianceCare:
Thank you for giving us your feedback!
Awesome Customer Service
Jamie - San Antonio, TX
Doug was professional, knowledgeable and provided excellent customer service.
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital part of our team.
Great service!
David - San Antonio, TX
Colton did an excellent job and he was very professional. Thank you!
Response from ApplianceCare:
Thank you for writing a review! Colton is a vital part of our team.
Very personable service
Cynthia - Corpus Christi, TX
Adam was friendly, thorough, and professional. Great experience!
Response from ApplianceCare:
Thank you for writing a review for us!
Incomplete
Kai - Lakehills, TX
Polite and quick. Not happy with the installation though. It sets crooked in the counter Top and is not secured to it either with the safety hardware supplies. It set 3/8 of an inch off from right to left. He advised it's position is something he feels whirlpool has to pay for.
Response from ApplianceCare:
I will send this over to be reviewed by management. There will be someone reaching out to you in the near future to discuss the issues that have gone unresolved.
Awesome
Roslyn - Cibolo, TX
Awesome service. Really cared about my satisfaction! Impressive
Response from ApplianceCare:
Thank you for writing a review!
Great service
Jerry - San Antonio, TX
Fast , professional
Response from ApplianceCare:
Thank you for writing a review!
Kullen
Kb - San Antonio, TX
Repair still not complete
Response from ApplianceCare:
I have sent your feedback to be reviewed by management. We will be reaching out to you in the near future to set up a return visit.
Shawn is awesome!
Pulte - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Awesome!
Jason - Pueblo, CO
Response from ApplianceCare:
Thank you for writing a review!
Excellent customer service
Leah - Boerne, TX
The technician that Appliance Care sent, Thomas, was very considerate and helpful. After he completed the repair on my washing machine, I asked if his company also repairs ice makers. He took a quick look at ours and realized it just needed to be defrosted. Will investigating the issue, he quickly tightened the freezer handle which had been loose due to over use by my kids. Thank you for providing such great service!
Response from ApplianceCare:
Thank you for writing a review! Tommy is a vital member of our team who strives to complete each job efficiently and thoroughly.
Good service
Dolores - San Antonio, TX
Response from ApplianceCare:
Thank you!
Job Well Done!
Alma - Universal City, TX
Excellent and professional service provided by Jim. He showed up on time, professionally diagnosed my Whirlpool oven, explained the repair needed and ordered necessary parts. When parts came in, he was right back to my house and fixed my oven. Jim was very knowledgeable and courteous. Thanks for a job well done!
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Rosie - Robstown, TX
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know!
Fast, friendly and very professional service
Abe - Castroville, TX
From the start the customer service was excellent. The technician was very professional. Overall wonderful experience! Thank you!
Response from ApplianceCare:
Thank you for writing a review for us!
Kullen
Kb - San Antonio, TX
Horrible communication Have third visit scheduled for Monday And I had to innovate communication because repair was not done
Response from ApplianceCare:
Thank you for giving us your feedback. Our customers concerns are very important to us and will be reviewed to improve our business. We do apologize for and inconvenience that may have been experienced through this process.
Great service. He was very curtious
Gretchen - Kerrville, TX
Response from ApplianceCare:
Thank you for writing a review!
Great
Juan - San Antonio, TX
Very professional
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service
Joel - San Antonio, TX
Even though I already told him the problem about my washer, Christian still continued the diagnostic test to make sure that there were no other problems. He answered my question satisfactorily. Professional.
Response from ApplianceCare:
Thank you for writing a review for us!
David
David - San Antonio, TX
Great communication, timely response and excellent customer service. Thank you!
Response from ApplianceCare:
Thank you for writing a review for us!
Very satisfied with response & service provided to my home.
Jeanene - Corpus Christi, TX
Service man was knowledgeable & courteous.Good experience.
Response from ApplianceCare:
Thank you for writing a review for us!
Great service
Lyla - Converse, TX
Very nice and professional
Response from ApplianceCare:
Thank you for writing a review!
repair tech was the very efficient
Katharine - San Antonio, TX
overall process was difficult and frustrating. took 4 appointments and three visits by a tech to fix the display panel of a new wall oven. should not have taken weeks. also tech would not pull out microwave above the oven to reach the electric outlet. had to geg builder to remove it. then at final repair tech first said he would not put microwave oven back in the wall, but then he did. I hope to never need services again .
Response from ApplianceCare:
Thank you for your feedback. We do apologize for any inconvenience caused, and we will review your concerns for future training of our technicians.
Great Service
Eric - Vinton, VA
Response from ApplianceCare:
Thank you for writing a review!
Great service
Kelly - Piney, AR
None
Response from ApplianceCare:
Thank you for writing a review!
awful customer service
Tony - Cave Spring, VA
Took over 10 days to get parts that was told to us would be in within a few days . refrigerator went out lost food for second time in 7 weeks. Then called to get an invoice from Nov 7th 4 times only to keep getting the same invoice from Jan appt.
Response from ApplianceCare:
Thank you for giving us your feedback. We appreciate all of our customer's concerns and do look them over in order to better improve our company. We apologize for any inconvenience that was caused throughout this process
Fixed the problem
Lauren - Corpus Christi, TX
Great except for how often they had to reschedule.
Response from ApplianceCare:
Thank you for giving us your feedback. We apologize for any inconvenience you experienced in the process.
Client
Deborah - Windcrest, TX
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we as the service providers could have done to give you a 5-star experience, please feel free to reach out to our office and let us know. We are always trying to improve and bring the best possible service to our customers.
Very pleased!
Philip - Center Point, TX
Our technician, Sherman, was very professional in his interaction and assistance in providing ample explanation of the issues we were experiencing with our appliances. Despite his best attempts to correct the problems, he was not able to correct the mechanical deficiencies designed into the equipment. he did make every effort to connect with technical support and determine the cause.
Response from ApplianceCare:
Thank you for writing a review! Sherman is a vital part of our team who strives to complete each job efficiently and thoroughly
Great job
Robert - Goliad, TX
Response from ApplianceCare:
Thank you for writing a review!
Worst service experience in my life! 6 weeks of frustration. Paid $435 for work and parts; tech said Ice Maker working fine now. Said 24 hours to cycl
Steve Herring - Fredericksburg, TX
Response from ApplianceCare:
THank you for giving us your feedback! We do apologize for any inconvenience you experienced. Our office will be reaching out to you soon.
Great service
Alex - San Antonio, TX
Very professional and honest
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Charles - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Stellar Service
Kenneth - San Antonio, TX
The man who serviced my washing machine provided stellar service . He diagnosed the problem and fixed it quickly.
Response from ApplianceCare:
Thank you for writing a review!
Friendly service
Enrique - Kingsville, TX
Response from ApplianceCare:
Thank you for giving us your feedback. If there was anything we could have done to improve your experience from 3 stars to 5 stars, please reach out to our office as we are always wanting to learn and grow in how we serve our customers.
Great service
Kimberly - San Antonio, TX
Christian is always knowledgeable and quick
Response from ApplianceCare:
Thank you for writing a review. Christian is a vital part of our team.
Repaired
Brenda - Christiansburg, VA
He done fine
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great
Estella - Robstown, TX
Very nice very professional
Response from ApplianceCare:
Thank you for giving us your feedback!
Very professional and knowledgable
Mitra - Blacksburg, VA
Mr Bartlett is very professional and knowledgeable. He was able to identify the problem and solve it.
Response from ApplianceCare:
Thank you for giving us your feedback.
Everything worked out just fine.
Jim - Boerne, TX
Did not rate the cost/pricing because it was covered by extended warranty
Response from ApplianceCare:
Thank you for giving us your feedback!
GREAT SERVICE AND SPEEDY
"Rv - Little Rock, AR
TECH SAID JUSTIN WAS VERY POLITE AND KNOWLEDGABLE. AND WAS ABLE TO GIVE POINTERS AND INFORMATION NEEDED IN FUTURE
Response from ApplianceCare:
Thank you for writing a review for us!
Great Service
Natasha - Castroville, TX
Our technician Jesse was AMAZING! He walked us through everything he was doing and answered all questions we had. He also made sure we were aware of some of the mistakes the builder made in our home which cause our wall oven to be improperly installed by the builder.
Response from ApplianceCare:
Thank you for writing a review for us! Jesse is a vital part of our team who strives to complete each job thoroughly and efficiently.
awesome service personal
Rebecca - Boerne, TX
tommy was wonderful! Knowledgeable, courteous and on time!
Response from ApplianceCare:
Thank you for writing a review! Tommy is a vital part of our team.
Hugh
Hugh - Little Rock, AR
Response from ApplianceCare:
Thank you for giving us a 5-star rating!
Great service
Rebecca - Pulaski, VA
E.B. was very knowledgeable and performed his work with care and ease. Very courteous as well.
Response from ApplianceCare:
Thank you for giving us your feedback!
Steven is such an awesome technician, he sure does know his job well. Fix the problem on my Whirlpool Refrigerator!!!
Rosemary - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review for us!
great service. Tommy was great
Steven - Boerne, TX
He was on time and fixed our problem.
Response from ApplianceCare:
Thank you for giving us your feedback! Tommy is a vital part of our team.
Tiny oven drawer.
June - Blacksburg, VA
Came out in a snowstorm and fixed everything.
Response from ApplianceCare:
Thank you for writing a review!
Great service
Charles - San Antonio, TX
Appliance Care of Texas responded quickly for a service request. We have an extended warranty so there was no cost to us. The service technician was very personable and knowledgeable. Explained the issue clearly (even showed me the problem with the old ice maker that had to be replaced.)
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service
Cynthia - Rio Medina, TX
Justin was extremely professional, thorough and very efficient. Even waited for him to return from Christmas time off in order to have him back to replace the parts he ordered to fix our oven.
Response from ApplianceCare:
Thank you for writing a review! Justin is a vital part of our team.
GREAT SERVICE
Stephanie - Kerrville, TX
Response from ApplianceCare:
Thank you for writing a review!
Courteous and thorough
Bruce - Boerne, TX
Response from ApplianceCare:
Thank you for writing a review!
Showed up on time and immediately took responsiblity
Lile - San Antonio, TX
Unsuccessful repairs
Lawrence - Little Rock, AR
Justin was very personable and professional. I liked him. Good man. He replaced the heating element and its circuit breaker. He tested the dryer and left thinking that my dryer was fixed. It wasn’t. Within a couple of hours of Justin’s departure I washed a medium load of laundry and put it into the dryer and left home to run a couple of errands. When I returned I found that the laundry was still very damp and stone cold. The dryer wasn’t heating up. The repair effort was a failure. It still wasn’t working. I called Maytag and they’re sending another tech from your company in a couple days to try again.
Response from ApplianceCare:
Thank you for giving us your feedback. I will express these concerns with management. We are sorry to hear the first fix was not the answer to the dryer issues, but we are determined with this next visit to figure out the problem and solve it for you.
IHe was excellent
Augustine - Odem, TX
Response from ApplianceCare:
Thank you for writing a review!
Gas top stove burner fix. The correct part was installed on my new stove top. Fast response.
Arlen - San Antonio, TX
Good job.
Response from ApplianceCare:
Thank you for giving us your feedback!
Fixed the issue in a timely manner with professionalism. "Excellent."
Geraldo - San Antonio, TX
Great
Silvia - San Antonio, TX
Professional, respectful, friendly and explained everything to me so I could understand. Thank you
Great service
David - Floresville, TX
Sam was an excellent repairman
Quick and timely
Emilio - Victoria, TX
Response from ApplianceCare:
Thank you for writing a review!
Excellent Service. Showed up on time.
Amy - Salem, VA
Response from ApplianceCare:
Thank you for giving us your feedback!
Excellent Service. Showed up on time.
Amy - Salem, VA
Response from ApplianceCare:
Thank you for writing a review!
does not work
Margaret - San Antonio, TX
new valve another new valve new ice maker does not work NO ICE MY RATINGS ARE BECAUSE YALL HAVE BEEN OUT SO MANY TIMES AND IT SEEMS LIKE ALL THE NEW PARTS HAS NOT FIXED IT. I AM WONDERING IF I PAID FOR ALL THIS AND MY OLD PARTS WERE GOOD.
Response from ApplianceCare:
Thank you for your feedback! I will express your concerns to our manager and someone will be reaching out to you this week to discuss your concerns and issues you are still facing.
Great Service
Ruben - Castroville, TX
Showed up on time, Very professional, and explained what was being done.
Response from ApplianceCare:
Thank you for writing a review for us!
Great service
Michael - Spring Branch, TX
Ivan was very helpful in not only installing the faulty part, but in answering all my questions.
Response from ApplianceCare:
Thank you for writing a review for us!
Good Service
Amber - Piney, AR
I honestly don’t like the way Doug handled our repair. He saw a roach(bug) on my counter and had a fit about it. He also wouldn’t touch the stove at all when he came the second time he let the other gentleman do all the work. I just think in a appliance business you are going to see bugs but doesn’t mean you should act like that it’s not very professional. The other gentleman was very friendly and sweet.
Response from ApplianceCare:
We appreciate your feedback and do apologize for our tech's reaction. It is company policy that when a bug is spotted we normally are very careful or do not complete the service repair as we do not want to spread any bugs to other customers homes.
great sevice
Bill - Benton, AR
Response from ApplianceCare:
Thank you!
Steve
Steve - Corpus Christi, TX
Response from ApplianceCare:
Thank you!
Awesome service
Orenthius - Schertz, TX
The service technician was very professional and knowledgeable with my refrigerator. He also provide additional information about my refrigerator that was very helpful.
Response from ApplianceCare:
Thank you for writing a review! We are pleased to hear that the service provided met your expectations.
He was so very polite & explained very clearly. Awesome job
Bessie - Corpus Christi, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
GREAT service
Dawn - San Antonio, TX
Response from ApplianceCare:
Thank you!
Great Service, Awesome Price
Sijia - San Antonio, TX
We had very good experience with service provided by Jim Garcia. Since we are under warranty, this service was free of charge.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great and friendly service
Brendam - San Antonio, TX
My technician was friendly, professional and knowledgeable!
Response from ApplianceCare:
Thank you for writing a review!
Refrigerator Repair
Michael - San Antonio, TX
Outstanding service
Response from ApplianceCare:
Thank you for giving us your feedback!
Ashley
Ashley - Victoria, TX
Michael was great at communicating and explaining what repairs were to be done.
Response from ApplianceCare:
Thank you for writing a review. Michael is a vital part of our team!
Great Service
Priscilla - Victoria, TX
Michael is always pleasant.
Response from ApplianceCare:
Thank you for writing a review!
Wonderful Service
Vanessa - San Antonio, TX
Jim was quick and professional, he seemed to know what was wrong immediately and didn’t waste my time trying to figure out “what other issues could have caused this” which I have had happened before. He let me know what was wrong, how it could have happened and took the time to quickly explain what needed to be done, which I truly appreciated as I had left work to be able to meet him. I truly wish more people where like Jim!
Response from ApplianceCare:
Thank you for writing a review for us! Jim is a vital part of our team who strives to complete each job thoroughly and efficiently.
Great job
Christine - San Antonio, TX
Sebastian ordered the needed part and Eziqiuel installed it. Both were personable, helpful, and efficient! Thank you both!
Response from ApplianceCare:
Thank you for writing a review for us!
Microwave repair
Kathy - Roanoke, VA
Service was fast and efficient.
Response from ApplianceCare:
Thank you for writing a review!
Amazing service!!
Morgan - Corpus Christi, TX
We had the best customer service! Quick and efficient service
Response from ApplianceCare:
Thank you for giving us your feedback!
Ronald
Ronald - San Antonio, TX
Great experience with Jim he is very knowledgeable. Jim is a 10
Response from ApplianceCare:
Thank you for writing a review! Jim is a vital part of our team!
Service
John - Hot Springs Village, AR
Great
Response from ApplianceCare:
Thank you for writing a review!
Fixed my stove
Joe - Live Oak, TX
Great job thanks!
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Janette
Janette - Bandera, TX
Prompt and knowledgeable. Great service!
Response from ApplianceCare:
Thank you for writing a review for us!
Great service- Very polite and thorough.
Rebecca Helm - Little Rock, AR
Response from ApplianceCare:
Thank you for writing a review!
Trash Compactor
Theresa - San Antonio, TX
Courteous and great service.
Response from ApplianceCare:
Thank you for writing a review!
Rapid response, great service person!
Peggye - San Antonio, TX
I am very happy with the service received from Sam L., who assessed and corrected my problem expeditiously! I am grateful to have full operational service during the holidays.
Response from ApplianceCare:
Thank you for writing a review for us! Sam is a vital part of our team!
Great
Juanita - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Awesome the best
Avidan - Kingsville, TX
Response from ApplianceCare:
Thank you for writing a review!
Whirlpool Oven
Janice - San Antonio, TX
Christian was great!! He provided excellent customer service and repaired the problem.
Response from ApplianceCare:
Thank you for writing a review! Christian is a vital part of our team.
Kind service people but machine still doesn’t work!
Regina - Kerrville, TX
He came and he was very nice but he did not stay for a cycle. He told me the dishwasher was fine. He left and I ran a cycle and dishes are dirty and soap pod is still in bottom of washer where he told me to put it and not fully dissolved. It just seems to spray the soap pod all over the dishes! The dishes are dirty as if I haven’t even run it still with food and coffee stains! It is not working correctly at all. The service man was fine and tried to be helpful. The product is the problem! I spent a lot of hard earned money for what I thought was the best product on the market and am extremely disappointed! From the very first time I tried to run it the dishes were dirty! Help!!!! There is some problem and no one is finding it! Meantime I keep hand washing my dishes with a thousand dollar Kitchen aid in my kitchen.
Response from ApplianceCare:
Thank you for giving us your feedback! Someone will be reaching out to you soon to discuss the issues at hand.
The sevice was very good the repairman knew exactly the problem
Susan - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Extremely professional technician
Karan - Atascosa, TX
Jesse was courteous, prepared to do his job and respectful enough to offer an apology for not being able to diagnose the issue with my appliance which was not his fault. The oven is missing the plate showing the serial and model numbers. Jesse offered ideas on how to obtain the numbers from the company I purchased the oven from. I was able to get the information, called to provide information to ApplianceCare all within 30 minutes of Jesse’s arrival. My only disappointment was that Jesse could not return to complete the diagnosis and or repairs on the same day.
Response from ApplianceCare:
Thank you for giving us your feedback! We do apologize for any inconvenience that you had to experience throughout this process
Quick and professional
Jill - Bryant, AR
Doug was very nice and fixed our dryer quickly.
Response from ApplianceCare:
Thank you for writing a review!
Thorough and Detailed work
Chris - San Antonio, TX
Christian was great and make sure to take his time to do the job right. I had requested him to take his time so he correctly diagnosis's the problem and works towards the best solution possible. He did an excellent job and couldn’t have asked for better.
Response from ApplianceCare:
Thank you for writing a review
app repair
Glenn - Rockport, TX
Response from ApplianceCare:
Thank you!
Sandra
Sandra - San Antonio, TX
Jay is always very professional & knows his business.
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Robert - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great and fast service
Eric - San Antonio, TX
I was expecting the worst already looking into buying a new fridge. Tech explained the problem to me and said I had no need to buy a new fridge. Not only was he honest but was very polite and explained everything in detail.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the issue was solved without the need to buy a new unit.
Garrido
Diana - Converse, TX
Great service
Response from ApplianceCare:
Thank you for giving us your feedback!
Amazing service!
Clarissa - Robstown, TX
He was polite, and fixed the problem quickly!
Response from ApplianceCare:
Thank you for writing a review!
Refrigerator repair
Cathy - Hot Springs, AR
Prompt, courteous and professional service. Repaired and is in perfect working order. Will certainly call again.
Response from ApplianceCare:
Thank you for writing a review for us!
Oven door
Anna - San Antonio, TX
Great service! Technician available on Christmas Eve! Outstanding
Response from ApplianceCare:
Thank you for writing a review for us!
Repairs on stove oven
Miguel Medina - San Antonio, TX
Christian Guevara was on time for the appointment. He quickly made the repairs. He presents a clean appearance. Happy New Year 2020 and have a safe holidays.
Response from ApplianceCare:
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Good service
Rondy - San Antonio, TX
Devon installed a new ice maker but it still makes minimal ice.
Response from ApplianceCare:
Thank you for giving us your feedback! Someone will be reaching out to you soon to discuss the issues as hand
Great service
Ron - Hot Springs Village, AR
Good
Response from ApplianceCare:
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Good Job
Mary - Corpus Christi, TX
He did a good job. He identified the problem properly, replaced the parts. Completed the work to our satisfaction.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the service provided met your expectations
Still doesn’t dry!!!
Jennifer - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback! Someone will be reaching out to you shortly to discuss the recurring issues.
Moving of to other provider.
Milton - San Antonio, TX
Service has been very poor. Still not working after 2 visits.
Response from ApplianceCare:
Thank you for giving us your feedback. Someone will be reaching out to you very soon regarding the issues at hand.
Appliance service
Mark - San Antonio, TX
Response from ApplianceCare:
Thank you for reviewing our service!
Barbara
Barbra - San Antonio, TX
Knowledgeable, strong, kind, helpful and quickly returned and discovered the water pump on the refrigerator was leaking and shut the water off so that it didn’t it didn’t ruin the floor. They shared who to contact to have it repaired. Very personable!
Response from ApplianceCare:
Thank you for giving us your feedback! We are very glad to hear that your experience with our service met your expectations
Great Service
Rudy - San Antonio, TX
Very Knowledgeable and Courteous Technician.
Response from ApplianceCare:
Thank you for writing a review for us!
Great Service
Kelvin - San Antonio, TX
Top notch customer service.
Response from ApplianceCare:
Thank you for writing a review!
Good guy
Michael - Conway, AR
Great
Response from ApplianceCare:
Thank you for writing a review!
two service calls and still not working
Dixie - Bandera, TX
Whirlpool should have sent a new washer after first call. This unit came with my new home and didn’t work from beginning. So far two service calls and don’t know how many parts they ordered but none worked. I think this machine is a lemon and should be replaced. Can’t wash my clothes to this day. Service people should have had it running at first call or recommend a replacement. Can’t say I’m satisfied with service or product.
Response from ApplianceCare:
We appreciate your concerns and feedback. Someone will be reaching out to you in the next few days to discuss your concerns
Review
Matthew - San Antonio, TX
Devon was personable, friendly, and professional. Excellent job by an excellent tech. The average grade I gave convenience has nothing to do with the tech, rather that your company chooses windows for customers instead of asking. It’s pretty poorly set up.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear that your experience with our service met your expectations.
Great service
Kerry - Stockdale, TX
Great
Marcus - San Antonio, TX
Friendly, kept me informed, timely and professional
Response from ApplianceCare:
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Great service
Leisa - Kerrville, TX
Response from ApplianceCare:
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Great service
Maritess - San Antonio, TX
Response from ApplianceCare:
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Great
Keesey - Devine, TX
Did very well the ice machine is working thank you
Response from ApplianceCare:
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Fast and efficient service!
Beatrice - San Antonio, TX
Very pleased with service provided. Service tech was timely, called before arriving and fixed my dryer problem.
Response from ApplianceCare:
Thank you for writing a review for us!
Great service on time
Gary - Roanoke, VA
Great service
Response from ApplianceCare:
Thank you for reviewing our service!
Microwave repair
James - San Antonio, TX
Response from ApplianceCare:
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Poor service
Robin - Boerne, TX
Tommy did not seem knowledgeable in regard to troubleshooting and/or fixing our appliance problems. He was also a bit condescending and argumentative; as we tried to explain the history of problems we have been having.
Response from ApplianceCare:
Thank you for giving us your feedback! I will send your concerns onto my manager as each customers feedback is very important to us. Someone will be reaching out to you soon to talk with you about this issue
Linda U.
Linda - Cibolo, TX
Wonderful experience, friendly, reliable and experienced technician. Will share with friends and family and use again.
Great service
Ashton - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Cher
Cheryl - Hot Springs Village, AR
It was ok..
Response from ApplianceCare:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great service
Victor - San Antonio, TX
Very professional
Response from ApplianceCare:
Thank you for giving us your feedback!
microwave hood combo.
Kevin - San Antonio, TX
They were very professional. The only problem they could not repair my unit because the door hinge had a stripped screw by the manufacture. I believe there trip fee of $105.00 is high.
Response from ApplianceCare:
Thank you for giving us your feedback. I will run your concerns by management as our customer's comments are very important to us. We are glad your experience with our service company otherwise a good one.
Great service. Very patient.
Derek - San Antonio, TX
Colton is the best
Response from ApplianceCare:
Thank you for writing a review! Colton is a vital part of our team.
Fabulous service!
Susan - Roanoke, VA
Uriah was really great and answered all of our questions. Very helpful! Plus our cat (who doesn't like strangers) liked him too!
Response from ApplianceCare:
Thank you for giving us your feedback! Uriah is a vital part of our team!
Good service
Larry - Kendalia, TX
Service man came on time and went to work quickly; he finished to job in a timely manner. We did a quick test to see if the new control panel worked properly which it did this time. I still have my doubts that the oven will continue to work over time. Past experience indicates that after time the broiler function will cease to work. I have had other brand ovens go out and the relay board would need to be replaced. I changed to Kitchen Aid and the broiler function quit working even though it had never been used. The fact that the broiler quit working was not the fault of the Appliance Care, we know that we just want to document that we think in the future the issue will reoccur. The manufacturer of the control board should fix the problem.
Response from ApplianceCare:
Thank you for writing a review! Although we are not Kitchenaid, we do understand your frustration with the product. If there was anything we as the appliance service company could have done to bring you 5-star service, please feel free to reach out and let us know.
Appliance care service
Takiyah - San Antonio, TX
I received fast and reliable service. The representatives and technician we professional and knowledgeable. I would recommend their service.
Response from ApplianceCare:
Thank you for writing a review for us!
I hope fridge is finally fixed
Delcine - San Antonio, TX
We have had a frustrating experience with this refrigerator. We have had many issues with the ice maker and was wanting to exchange for another model. I hope this time it is finally fixed. The technician was great. Patient in hearing me voice my frustration. Worked on appliance for about two hours and found what could be the solution this time.
Response from ApplianceCare:
Thank you for giving us your feedback. Though we are not the manufacturer, we do apologize for any inconvenience that has been caused by the product. If there was anything that we as the appliance service provider could have done to bring you 5-star service, please feel free to reach out and let us know.
Dishwasher
Leslie - Little Rock, AR
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Janie - Ingleside, TX
Response from ApplianceCare:
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Great service!!
Jody - Little Rock, AR
He was professional and friendly. Very helpful!!
Response from ApplianceCare:
Thank you for writing a review!
Excellent and fast service.
Charles - San Antonio, TX
The initial service call was scheduled very quickly as well as the second appointment to replace a part. Luis (service technician) is very personable and knowledgeable. He did a great job.
Response from ApplianceCare:
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Great service very professional
Bonnie Sue Sifuentes - San Antonio, TX
very professional and the dryer was fix right there and then didn't waste no time.
Response from ApplianceCare:
Thank you for giving us your feedback on the service provided
Great Service
Michael - Sugar Grove, VA
I had a Maytag washer warranty issue. Uriah arrived promptly, was pleasant and professional, diagnosed the issue and repaired it quickly. I highly recommend him for appliance service calls.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that the issue was resolved in a thorough and efficient manner.
Excellent service
Deborah - San Antonio, TX
Very knowledgeable and professional
Response from ApplianceCare:
Thank you for giving us your feedback!
Great
Bobby - Corpus Christi, TX
Great, on time, and did a excellent job
Response from ApplianceCare:
Thank you for writing a review!
Professional & Courteous
Kathy - Boerne, TX
The tech showed up on time and was focused on completing the repair in a timely manner.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great svc.
Delva - Corpus Christi, TX
Response from ApplianceCare:
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Good Service
Rolando - Corpus Christi, TX
He check the machine party good but empty and the problem is when is washing th cloth so the washer empty don't have problems....
Response from ApplianceCare:
Thank you for writing a review! I made your concerns known to our management, and someone will be reaching out to you soon to get you back on the schedule.
Still not fixed
Diane - San Antonio, TX
We have had issues with this microwave since we bought it. We are still having problems. A new part was put in yesterday, last night we tried to use the microwave and it did the same thing again. Now I’m being told I have to pay for the part. Whatever the problem is, it still has not been diagnosed correctly. Something needs to be done, and done correctly.
Response from ApplianceCare:
Thank you for giving us your feedback! I will be sure to make the management aware of your concerns. Someone will be reaching out to you within the next day to schedule a return call.
Great
Estella - Premont, TX
Very good did a good job
Response from ApplianceCare:
Thank you for writing a review!
Fast, courteous, expert service
Kathi - San Antonio, TX
ApplianceCare coordinated their appointment with me and came when expected. Luis was an expert on my oven and was able to quickly diagnose and repair the problem. Great Job!
Alder
Alder - San Antonio, TX
On time and very nice, And explain everything to me Thank you
Response from ApplianceCare:
Thank you for giving us your feedback!
Great warranty service!
Linda - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review for us!
Boerne
Pmh - Boerne, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Awesome service & very kind
Bessie - Corpus Christi, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Mabel
Mabel - Benton, AR
Good service and polite.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great employee
Matthew - San Antonio, TX
Devon was great, friendly and professional
Response from ApplianceCare:
Thank you for writing a review!
R
Margory - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Very.happy
Tomas - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Perfect
Karen - Pipe Creek, TX
Response from ApplianceCare:
Thank you for writing a review!
Micheal G.
DRYER SAMSUNG DV48H7400EW/A2 "Replaced failed heater assembly, tested unit with and without clothes. Operation normal"
Blake D.
KITCHEN WHIRLPOOL WCC31430AB "Inspected unit for turning off and on, read service pointer, diagnosed to need element surf; ordrng 1 W11371990 (ELMNT-SURF)"
Blake D.
KITCHEN WHIRLPOOL WDT730PAHW0 "Replaced listed parts, tested unit operation checks okay ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER"
Blake D.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Went to replace led, found that the wrong led was ordered, diagnosed to need WPW10515058 led; rqstng P&A on 2 WPW10515058 (LED)s"
Jeff N.
REFRIGERATOR KITCHENAID KRMF706ESS01 Ran diagnostics evap fan in ff area not working. Ordered new.; ordrng 1 W11087438 (motor-evap)
Micheal G.
WASHER AMANA NTW4516FW3 "New gearcase threads for mounting the motor were not threaded at the factory, had to order another gearcase and motor mounting bolts. ; ordrng 2 W10182109 (Screws)s and 1 W11454741 (Gearcase)"
Jeff N.
DISHWASHER WHIRLPOOL WDT705PAKZ0 Motor not pumping. Ordered sump and pcb; ordrng 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)
Micheal G.
DISHWASHER MAYTAG MDB4949SHZ1 "Inspected unit and could not duplicate problem, possible regular dish soap was being used. Customer will call back with any further concerns"
Jeff N.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Giving ice thru door intermittently. Tried to turn yoke by hand found it was stripped out. Ordered new.; ordrng 1 WP63052-2 (impeller)
Micheal G.
WASHER WHIRLPOOL WTW5105HW0 "Removed agitator bolt last trip. Now it is seized up completely, will have to cut agitator out, ordered agitator and bolt.; ordrng 1 W11161960 (Agitator) and 1 W10752187 (Screw)"
Micheal G.
MICROWAVE WHIRLPOOL WMH31017HS2 "Tested unit and called tech line, they said it could be anything from bad install, warped door, the way its being closed but more than likely bad door actuators. Ordered upper and lower actuators.; ordrng 1 W11252186 (Interlock) and 1 W11252187 (Interlock)"
Blake D.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Inspected unit for cutting off in mid cycle, ran diagnostic found error code F4e3 and f7 e1, diagnostic did not finish test, diagnosed to need control board, called partner team (#WUQ5K00APL1); ordrng 1 W11306302 (CONTROL BOARD)"
Micheal G.
N/A N/A MHW7000XG0 "Inspected unit and found failed pump assembly, looked at machine a few months ago but customer declined estimate, now unit is under AHS warranty and still needs the pump. Ordered WPW10321032.; ordrng 1 WPW10321032 (Pump)"
Blake D.
WASHER WHIRLPOOL WTW5105HW0 "Inspected unit for not latching, found that the lid does lock but it doesnt stay down, diagnosed to need latch and strike; ordrng 1 W11394572 (LATCH) and 1 W11457841 (STRIKE)"
Micheal G.
RANGE WHIRLPOOL WFE320M0ES2 Replaced failed terminal block. Tested unit and found operation normal.
Blake D.
RANGE KITCHENAID KSEG950ESS2 "Inspected unit for down draft not working properly, found at high temp (500f) the down draft cuts off and on, you can move the door switch, called tech line (#7729920188) now the fan wont come on, found that the white wire on the harness for down draft was not inserted all the way, fixed issue, tested unit operation checks okay"
Blake D.
M/W OTR WHIRLPOOL WMH53521HZ4 "Replaced listed parts, tested unit operation checks okay"
Blake D.
WASHER WHIRLPOOL WFW5090JW0 "Inspected unit for cutting off, ran diagnostic found error code f13 f27, went to checked main board heard a static noise, unplugged unit to make the noise stop, disconnected power to control board found no noise, plugged in unit no reading, diagnosed to need power coard, main control, and main wire harness; ordrng 1 W10849440 (POWER CORD) and 1 W11132207 (MAIN HARNESS) and 1 W11334605 (CONTROL)"
Micheal G.
WASHER AMANA NTW4516FW3 "Customer complaint, washer overflowing during fill and drain. Checked pressure hose, ran diagnostics no errors appeared. Inspected lower end for possible leaks and for failed pressure switch on control. Ordered W11170317; ordrng 1 W11170317 (Control)"
Micheal G.
RANGE WHIRLPOOL WFE505W0JZ0 Customer complaint F1E0 code has appeared 3 times since board replacement in Dec 20. File number 7729916412. Techline advised replacing main harness. Ordered W11416047; ordrng 1 W11416047 (Harness main)
Micheal G.
WASHER MAYTAG MVW7232HW0 "Customer complaint off balance intermittently, ran diagnostics and no errors shown, it doesn't do it every time, ordered suspension rods W11400156; ordrng 1 W11400156 (Suspension rods)"
Micheal G.
LAUNDRY WHIRLPOOL MHW5630HC2 Found drain hose and pump rubbing against concrete weight causing leak. Ordered hose and pump; ordrng 1 W11316671 (Hose) and 1 W11458345 (Pump)
Blake D.
WASHER WHIRLPOOL WTW5105HW0 "Inspected unit for not washing, tried to run diagnostic but once entered the screen went blank, diagnosed to need control and FIACA; ordrng 1 W11419054 (CONTROL BOARD ) and 1 W11478519 (FIACA)"
Micheal G.
N/A N/A WRS325SDHZ01 Inspected unit and found no cool. Checked voltage at control and found proper voltage in but not out. Ordered W11449482.; ordrng 1 W11449482 (Control)
Douglas H.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Last trip found freezer module was out. Replaced freezer module to resolve the issue. Unit testing good now. No further issues at this point.
Douglas H.
WASHER WHIRLPOOL WFW5620HW2 Last trip found squeaking noise coming from shocks. Replaced all 4 shocks to resolve the issue. Ran unit through test mode to ensure of issue being resolved. Unit testing good now. No further issues at this point.
Douglas H.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Unit stopped cooling after last service. Checked unit to find no pressure in unit. Checked unit for leaks to find leak in EVAP. Replaced EVAP to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Advised customer of 24 - 48 hr cool down period."
Colton B.
OVEN ELECTRIC (S ROPER RBS305PRB02 "Issue was an F3E2 error code and burning smell. Error code indicates an over heating issue. Continuity on the oven sensor checked good. Finding issue to be a control issue. Customer declined repair, Whirlpool covering trip to diagnose."
Shawn W.
RANGE KITCHENAID KFDC558JSS00 Replaced user interface. Reset and tested. Unit is fully operational now.
Ezequiel V.
WASHER MAYTAG MVWC565FW "Checked washer for leaks none found, checked all connections all secured, washer is working as designed. Job complete."
Shawn W.
DISHWASHER WHIRLPOOL WDF330PAHS3 Our customer is having problems with soap dispensing and dissolving. Correct address is 4102 Monteverde View. Our customer has not put rinse aid in and is using an off brand detergent. Water temperature is low at the dishwasher. It took a long time to get up to the highest point of 112 F.
Jim G.
REFRIGERATOR MAYTAG MRT118FFFZ06 Replaced control. Unit tested properly.
Shawn W.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced heating element and control board. Ran service diagnostics with no errors. Ran calibration. Unit is now fully operational.
Tommy B.
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Customer stated that the issue is the unit has ice accumulation in the freezer section. Found issue to be caused by icemaker fill tube being depressed causing water to fall down the front of the evaporator cover. Removed icemaker and repositioned the fill tube so the icemaker would fill properly once reinstalled. Unit tested good with no further issues at this time.
Ezequiel V.
WASHER WHIRLPOOL WTW4816FW "Checked washer found no abnormal noise, washer is working as designed passed all diagnostics testing and calibration job complete."
Shawn W.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Removed unit from cabinet. Installed control and console. Reinstalled unit. Fully functional now.
Tommy B.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Swapped out user interface to resolve unit functioning issues. Unit tested good with no further issues at this time
Tommy B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Swapped out door and door control along with main control and evaporator fan motor. User interface was also exchanged. Unit tested good with no further issues at this time.
Jesus C.
REFRIGERATOR MAYTAG MRT118FFFH05 Tested unit. Unit cooling. Compressor running. Could not hear any unusual noises. Unit is working properly at this time. Job complete.
Shawn W.
MICROWAVE OVEN WHIRLPOOL RMC305PVS01 Spoke with DH and Adrian from Whirlpool Tech Line to determine the the approach h to this situation. Our customer has been having to run the unit 3 to 4 times to get it to heat. The first heat test I ran revealed cold. I scrolled through the power settings from 10 to 1 back to 10 and ran multiple tests again. I ran 12 ounces of water on power level 10 for 2:30 minutes and received a temperature rise of 100 degrees F. I ran 12 ounces of water at 1 minute on level 10 and had a rise of 46 degrees F. This unit looks fine with a reset of power levels. Im going to call our customer later in the day to find out how it is cooking. Reminded our customer of 90 day guarantee with Service Fee. If the problem returns we need to arrive with a transformer WP4375286 and try and replicate a cold cook with a Voltage drop. Labor would be Tier 2 . I overcharged our customer accidentally on the service fee. I contacted SM and our customer will be reimbursed on Monday.
Colton B.
OVEN ELECTRIC (D KITCHEN AID KODT100ESS03 "Customer complaint was that the oven temps were too cold. Found oven temps 20 degrees warmer than set temperature on average. Showed customer temperatures, cust still wants a new console due to temperature. Ordering new console for customer. Will call customer when it comes in. Part is covered under 5 year warranty. Collected SC fee. ; ordrng 1 W10916757 (Console)"
Douglas H.
COOKTOP GAS KITCHENAID KGCU467VSS02 "Last trip found faulty electrode harness, and valve for right rear burner, replaced both to resolve the issues. Right front burner now functioning properly, right rear burner still low flame, ordering orifice to resolve the issue. Orifice on b/o; ordrng 1 W11051480 (Orifice RR)"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT108FZDB07 Checked refrigerator found freezer with ice build up defrosted evaporator tested refrigerator all checks good no issues. Job complete.
Tommy B.
WASHER WHIRLPOOL WTW7120HW0 Swapped out suspension so that way unit wont rock and leak. Unit tested good with no further issues at this time.
Colton B.
REFRIGERATOR JENN-AIR JF42NXFXDE01 "Issue is that lights were flickering. Replaced freezer light module, unit tested good. Collected SC fee."
Colton B.
RANGE WHIRLPOOL WFE320M0ES2 "Looked at parts ordered, realized that I didnt order a new insulation retainer as well. Ordering new one as well as an inner door panel to just completely rebuild door. ; ordrng 1 9761505 (Retiner) and 1 WP9761344 (Inner door)"
Douglas H.
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Last trip found leak in EVAP caused compressor to cease up. Replaced both, vacuumed unit, held vacuum. Recharged unit, held charge. Unit began cooling immediately upon testing. Advised allow unit to run for 48 hrs to ensure proper cooling."
Douglas H.
DRYER WHIRLPOOL LER7646EQ1 Unit stopped spinning after a loud clunk. Found issue to be broken belt. Customer had a spare belt. Installed that belt to resolve the issue. Unit testing good now with normal noise. Collected priority Sc and labor for repair.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Swapped out water valve and icemaker to resolve ice issues. Unit called for water and is testing good with no further issues at this time.
Jesus C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Installed new control and dye drier. Vacuum and recharged unit. No leaks. Getting frost on evap. No further issues. Tested to complete.
Jesus C.
WASHER WHIRLPOOL WTW5000DW3 Tested unit. Found water leaking from hose going to drain pump. Clamp not secured into hose correctly. Fixed clamp. Leaking stopped. No further issues. Tested to complete.
Shawn W.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Temperatures were 20 F in FC and 52 in RC. I found that defrost sensor is out of specifications. This will need to be replaced. I set the temperature to the min position which will help with defrost and should bring the temperature down a bit until we get the part. Our customer is paid in full for our service fee. Whirlpool is covering parts and labor.; ordrng 1 W11342162 (Wiring Harness) and 1 W11203924 (Control)
Ezequiel V.
WASHER MAYTAG MVWB765FW3 "Called customer, stated estimated time of arrival, customer then stated washer has been fixed no need to show up. Job complete."
Jim G.
REFRIGERATOR KITCHENAID KBSN608EPA01 Condensation door switches ; ordrng 1 W10830288 (Led Power Module) and 3 W11462342 (Modules)s
slockhart@appliancecareoftexas.com
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Compliant UI wont shut off when functions canceled could not duplicate issue customer not on WiFi and app not installed called techline spoke to Kathy SR number 7729876494 was advised that i need to check connections to UI and ACU and if these are good synch app and WiFi connection good synched app and Wifi and tested all operations normal was advised by tech line that if customer calls back on same issue to have vendor order console W11296171 directly from Whirlpool. Customer will monitor unit job complete.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB835DW4 Removed basket by breaking wash plate replaced gear case basket and wash plate calibrated and tested all operations normal.
Douglas H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Last tech found faulty UI board. Replaced UI to resolve the issue. Unit testing good now. No further issues at this point.
Tommy B.
DRYER WHIRLPOOL WED7120HW0 Customer stated that the issue is the unit will run about two minutes and then the error code pops up and the dryer shuts off. Found issue to be faulty sensor. Ordering parts to resolve issue.; ordrng 1 WP3387223 (Electrode sensor) and 1 WPW10298258 (Harness)
Ezequiel V.
DRYER MAYTAG MED5630HC1 "Replaced housing due to rattle , after replacement tested dryer no noise heard, job complete."
slockhart@appliancecareoftexas.com
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Complaint was oven turns on when customer Not using and temperature is to high found F6;E4 error did find heat cycle normal. Call tech line spoke to Joel SR 7729879368 he is going to send report to Safety Dept and engineering and advised me to close ticket and let customer know Safety will be contacting her within 5 business days since he does not have answer to powering on by itself issue. Job complete
Tommy B.
WASHER MAYTAG MVWX655DW2 Swapped out lid latch to resolve functioning issues. Unit tested good with no further issues at this time.
Jim G.
DISHWASHER KITCHENAID KDTM404KPS Sump assembly is broken/cracked. ; ordrng 1 W11416362 (Sump/motor assembly)
Jesus C.
REFRIGERATOR FRGIDAIRE FFSS2314QEAA Tested unit. Found compressor starting then stopping. Good power to compressor. Repaired start device. Compressor is running continuously. Good frost on evap. No further issues. Tested to complete.
Tommy B.
DISHWASHER MAYTAG MDB9959SKZ0 Unit cannot be removed from the cabinet space. Customer unwilling to sign damage waiver. Recommended that customer reach out to installer to have unit removed from cabinet so that we can service it.; O-emld tckt
Colton B.
DRYER WHIRLPOOL WED8620HW0 Issue was no power to unit. Finding issue to be a bad outlet. L1 on dryer plug was heavily damaged as well as the socket. Breaker did not flip so I do not think the dryer is at fault. All components in dryer looked good. Customer is calling an electrician.
Tommy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer stated that the unit makes a loud buzzing noise periodically. Had a video to demonstrate the sound. Found issue to be faulty water inlet valve. Ordering parts to resolve issue. ; ordrng 1 W11043013 (Valve)
Jim G.
REFRIGERATOR KITCHENAID KRFC300EWH03 Replaced door. Issue resolved.
Jim G.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Right trim not deliver due to communication error. ; ordrng 1 W10536162 (Right trim black)
Jim G.
DRYER MAYTAG MGDB855DC4 Corrected wiring. Issue resolved.
Colton B.
COMPACTOR JENN-AIR TC607X4 Issue was door opening and closing issues. Raised front legs to allow door to open and close nicely. Unit tested good.
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED8500DC4 "Found stuck idler pulley, removed drum used repair kit replaced pulley rollers and belt all operations normal advised customer of venting issues. Job complete ; used 1 4392067 (Repair kit) from stock"
Douglas H.
RANGE WHIRLPOOL WFE525S0HZ1 "Unit oven not working, finding issue to be a main wire burnt and separated at terminal block. Post in terminal block loose as if the plastic around post melted. Recommending for main harness to be changed. Quoted 356.43 for all costs (Sc, P&L plus tax). ; ordrng 1 W11449104 (Main harness)"
Douglas H.
REFRIGERATOR KITCHENAID KFCS22EVMS8 Last trip customer wanted deli panel and door bin replaced. Replaced both to resolve the issue. Collected part cost. No further issues at this point.
slockhart@appliancecareoftexas.com
WASHER SAMSUNG WF42H5200AF/A2 "Customer complaint is intermittently dispenser not getting water out. Hoses looked clean no clogs unit is level tested syphon, syphon is good tech support reference 7004165978 he advised me that since detergent or fabric softener residue is not being left this is normal operation."
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDF330PAHS3 "Complaint is unit not drying. Faucet temperature is 117, customer uses rinse aid no errors ran service cycle dispenser works motor and pump working and heater came on. Explained to customer unit uses lower wattage heater than previous dishwashers and plastic tub This means plastics will not dry, unit works off thermal absorption, for optimal results recommended turning up water heater 5 degrees adjusting rinse aid to preferred setting run water at faucet til it gets hot before starting dishwasher to use heat dry and hi temp wash at same time and to crack door when cycle completes to aid in drying process. Unit operating as designed."
Jesus C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Tested unit. Drain line in freezer is clogged. Cleared drain line. No further issues. Tested to complete.
Colton B.
WASHER MAYTAG MVW7232HW0 Issue is weird console activity and a noise when unit stops spinning. Found F6E3 error code. Ordering a new console and control to resolve that issue. Noise was a result of the motor/stator missing the bolt that holds them tight. Used a screw from my van to resolve that issue. Will call customer when parts come in. ; ordrng 1 W11478526 (Console) and 1 W11419171 (Control)
Shawn W.
REFRIGERATOR KITCHENAID KRMF706ESS01 It appears that this unit will need a new LED control board or deli control board. This is cost prohibitive. Canceling repair.
Jim G.
COOKTOP GAS JENNAIR CVGX2423B Informed customer that parts for this unit are discontinued and hence cannot be repaired.
Jesus C.
DISHWASHER WHIRLPOOL WDF520PADM7 Tested unit. Not powering on. Found wiring at terminal block damaged. Repaired wiring. Unit powers on. No further issues. Tested to complete.
Jesus C.
DISHWASHER WHIRLPOOL WDT970SAHV0 Installed new control. Ran diagnostics. All test pass. No further issues. Tested to complete.
Jim G.
COOKTOP GAS KITCHEN AID KDRP487MSS03 "Replaced convection fan and led however the right oven is completely, non responsive. A UI control is needed. ; ordrng 1 8186393 (UI Control)"
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC565FW2 Called CXC spoke to Alicia She gave authorization MUOBZUOAPL1 parts and labor. Found led light not working on control 120 coming in needs new control.; snapped 2 QuickPics
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB835DW5 "Found dispenser caked with fabric softener causing no syphon, Removed dispenser instructed customer on how to clean dispenser advised to do this every 30 washes with afresh cycle. No errors all operations normal install instruct today."
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC565FW2 Removed basket replaced gearcase replaced basket reassembled ran calibration and tested no leaks all operations normal.
Colton B.
WASHER MAYTAG MHW5500FW Issue is that unit sometimes does not finish cycle. Found F3E1 and F8E0 error codes. Ordering new control and valve to resolve issue. Scheduling for Wednesday.; ordrng 1 WPW10435242 (Valve) and 1 W11201285 (Control)
Colton B.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Unit needed new control and console. Replaced console but could not get oven far enough out to replace control. Customer will call builder to let us know when oven is able to be easily removed. ; saved tckt
slockhart@appliancecareoftexas.com
WASHER ROPER RTW4516FW2 "Found loud grinding noise from drain pump removed pump found keyring lodged in impeller removed keyring tested the pump, pump still working. Reinstalled pump ran test cycle all operations normal no leaks."
Jim G.
MICROWAVE OVEN JENN-AIR JMC3415ES01 Lower hinge appears warped. ; ordrng 1 W10872287 (Lowerhinge)
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT750SAHZ0 Breaker was tripped and unit had water in tub when I arrived. Reset breaker attempted to start unit when drain pump comes on breaker trips. Checked pump found open circuit at terminals and pump was hot. Replaced pump with truck stock drain pump tested all operations normal.; used 1 W10876537 (Drain pump) from stock
Ezequiel V.
DISHWASHER KITCHEN AID KDTE254ESS1 "Called customer to advised part is not in yet customer confirmed, rescheduling waiting on parts.; ordrng 1 W10526105 (shield)"
Douglas H.
FREEZER WHIRLPOOL WZF34X20DW01 "Customer stated unit never cooled after previous repair. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing, after 10 minutes of unit running air temps at 65 degrees. After 20 minutes of the unit running the air temps at 60 degrees. Unit is cooling properly now. Advised 24 hr cool down period WITH door closed so that unit can cool efficiently. No further issues at this point."
Ezequiel V.
REFRIGERATOR JENN-AIR JF36NXFXDE01 Checked refrigerator found multiple lights burned out ordering 2 additional module and ordering led power supply just in case.; ordrng 1 W10640411 (invrtr-box) and 2 W11462342 (Module)s
Justin R.
WASHER WHIRLPOOL WTW5105HW "Please close job, this is the dryer. Do not see washer."
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW2 "Checked level of unit no error codes checked operations found basket of centered. Ran spin checked cam and wash plate will need to order washplate basket cam and gearcase OTL required.; rqstng P&A on 1 W10902814 (Washplate) and 1 W10752719 (Basket), ordrng 1 W11454734 (Gearcase), rqstng P&A on 1 W10721967 (Cam)"
Colton B.
DISHWASHER WHIRLPOOL DU1055XTVS8 "Issue was unit not completing cycles. Replace heating element, unit tested good."
Colton B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue was a bad fill heater. Replaced door, unit tested good."
Ezequiel V.
RANGE WHIRLPOOL WGG745S0FS02 "Checked range found range operating as designed no issue, also found 2 bezel knobs falling off, ordering knobs to resolve issue. ; ordrng 2 W10850043 (bezel-knob)s"
Jim G.
REFRIGERATOR WHIRLPOOL WRS325SDHW Unlocked UI control lock. Educated customer. Issue resolved. Collected service fee.
Jim G.
WASHER LG WT1501CW Research is needed at this time. Please bear with me. ; saved tckt
Tommy B.
REFRIGERATOR WHIRLPOOL WRS325SDHW05 Customer stated the issue is the unit isnt dispensing water or making ice. The unit has very small cubes and no water through dispenser. Can hear the valve actuating. Observed that the hose from wall to fridge is installed backwards and also there is an extra filter which may be bringing the water pressure down. The unit is testing good with no issues at this time. The unit will need to be installed correctly by distributor.
Tommy B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Swapped out gasket for old damaged gasket to resolve that issue. Unit has no further issues at this time
Colton B.
DISHWASHER WHIRLPOOL WDF330PAHS "Issue was detergent not dissolving. Finding issue to be that the water was turned off. Turned water on, unit tested good."
Colton B.
WASHER WHIRLPOOL WFW8620HW3 "Issue was that bleach was not dispensing. Customer had load and go setting selected, this makes the upper dispenser non-operational. Showed customer this to keep it from happening again. Called techline to confirm."
Justin R.
DRYER WHIRLPOOL WED5100HW1 "5098 gate code, found terminal block damaged as well as the plug. Will need both. ; ordrng 1 279318 (Terminal block/wiring) and 1 PT400 (Power cord)"
Colton B.
DISHWASHER WHIRLPOOL WDF520PADM9 "Issue was a damage door panel. Replaced panel, unit tested good."
Tommy B.
WASHER MAYTAG MVWB765FC3 Customer stated the S with the unit is not completing cycles. Diagnostics revealed errors F8E1 F3E2 F0E3 F0E4. The hot water valve on the Home side is stuck and cannot be opened. Instructed customer on using the unit with cold water only unless the hot water side is opened. Unit is testing good with no further issues at this time.
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFC150M0JB0 Found F1 E0 and E1 errors checked wires from power cord terminal block to control these were good 240v at outlet amd terminal block cleared errors unit now working but needs new control.; ordrng 1 W11432568 (Control)
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFE535S0JZ0 Customer complaint is food burns in oven and gave error code once. Ran diagnostics sensor read 53 degrees room temp 71. Removed rear checked connections and harness sensor read correct ohms. Needs control ordering new sensor as well since sensor may have intermittent short.; ordrng 1 W11295998 (Control) and 1 WPW10181986 (Sensor)
Justin R.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Lock button on UI not working, will need new console ui. ; ordrng 1 W11405309 (Console UI)"
Shawn W.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 I was assigned this job but the parts were not assigned to me on the parts list and I do not have them. I called to inform our customer and sent a note to the parts department to get this scheduled.; saved tckt
Shawn W.
DRYER WHIRLPOOL MED5570TQ0 I was checking parts to head to do the repair and the part showed as not ordered. I specifically remember ordering this part. Perhaps there is a glitch in our new SD mobile. I called our customer to inform him of the problem and let him know I could be back on Thursday. This created a scheduling problem for him. I feel really bad about this. Perhaps I made a mistake on the return call when submitting with our new system. Our customer agreed on Thursday.; ordrng 1 WP3398094 (Relay PTS)
Justin R.
DRYER WHIRLPOOL WED4815EW Leveling issues causing noise.
Richard G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer complaint is that the upper rack wont stay on the track. Found adjuster broken. Will need adjuster and housing.; ordrng 1 W10712395 (adjuster) and 1 WPW10195372 (housing)
Jim G.
DRYER MAYTAG MEDC465HW0 Cleared obstruction from vent. Used tie to secure harness. Issue resolved. ; used 1 WP8567668 (Wire tie) from stock
Jim G.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Cleared the obstruction from the ice tray. The auger motor was locking up due to blockage in the ice bin. Issue resolved. ; used 1 WP8567668 (Tie) from stock
Jim G.
DRYER MAYTAG MEDX655DW1 I was able to remove obstruction from the blower wheel which was causing the motor and subsequently the drum to seize up. Used dryer kit and corrected issue. I also contacted safety and verified not a safety issue however they cover parts and trip and diagnosis. ; used 1 4392065 (REPAIR-DRYER) from stock
Richard G.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Customer complaint is that the unit was sparking and it hesitates to start. Found issue with high voltage side. Replacing magnetron, thermostat, capacitor, diode, transformer, and fuse.; ordrng 1 W10138793 (fuse) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11224803 (THERMOSTAT ) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"