Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2020
DISHWASHER FRGIDAIRE FPHD2481KF1 "Customer stated unit leaked after a cycle. Found no indications of a leak. Found unit loaded improperly causing issue. Left leak detection paper under unit and explained that. No further issues at this point, collected Sc"
Near San Antonio, TX 78247
Jim G.
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced all necessary parts. Issue resolved.
Near San Antonio, TX 78249
Colton B.
Job Details: 11/20/2020
WASHER MAYTAG MVWC565FW2 Issue is that larger loads do not spin out clothes. Found an off balance load error on diagnostics. Washer is level and spins well in diagnostics. Talked to customer about loading procedures. Customer will let us know if that doesn’t solve issue.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2020
VENTHOODS WHIRLPOOL UXT5536AAS3 Customer stated that the high speed setting not working properly. Found the high speed setting has to be mashed hard for it to lock into place. Ordering motor control to resolve the issue. Blower is functioning properly. Scheduling for customer availability. ; ordrng 1 W10851619 (MOTOR CONTROL)
Near Pipe Creek, TX 78063
Justin
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW5000DW1 "Will need to order and replace motor for unit, will also need new inlet water valve. F5E1, F0E5, F8E1, will need hub as well. ; ordrng 1 W10528947 (drive hub kit) and 1 W10865826 (valve) and 1 W11283592 (motor-drve)"
Near Pipe Creek, TX 78063
Justin
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDT750SAKB0 "No error codes stored, rinse aid is in dispenser. Found FAE2 stored after running unit. ; ordrng 1 W11412298 (HEATER) and 1 W11462458 (CONTROL )"
Near San Antonio, TX 78230
Colton B.
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW5000DW3 Issue is no fill on washer. Found F8E1 error on diagnostics. Finding issue to be that cold water was turned off. Turned water on and ran diagnostics cycle. Everything tested good.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRFC704FSS01 Customer stated the refrigerator compartment not cooling properly. No ice build up on EVAP. Found the rc fan not coming on during normal operation but is functioning properly in diagnostics testing. Also ran test 40 compressor test to verify that. Finding issue to be electronic control not sending power to rc fan during normal operation. 348.81 for P&L collected Sc. Customer wants to proceed with repair. Ordering control to resolve the issue. ; ordrng 1 W11450890 (CONTROL)
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/20/2020
DRYER WHIRLPOOL WED8500DC1 This unit will need a dryer repair kit and a bracket idler. Parts ordered. Or customer paid our service fee. Remaining balance upon completion.; ordrng 1 4392067 (dryer repair kit) and 1 W10837240 (idler pulley)
Near Canyon Lake, TX 78133
Jim G.
Job Details: 11/20/2020
DRYER SAMSUNG DV431AEWXAA Replaced faulty belt. Issue resolved. ; used 1 4392067 (REPAIR) from stock
Near Bandera, TX 78003
Justin
Job Details: 11/20/2020
RANGE WHIRLPOOL WFC150M0JB0 Replaced control board and tested to complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2020
DRYER SAMSUNG DVA42H5000EW/A3 Replaced thermistor. Issue resolved.
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 "Need left side door. Not aligning correctly, seems warped. ; ordrng 1 W11435334 (LEFT DOOR )"
Near San Antonio, TX 78248
Shawn W.
Job Details: 11/20/2020
OVEN ELECTRIC [S GE JTP15B0W2BB "Found that the unit had a break in the bake element causing an open line in the circuit. Part ordered. Our customer paid the service fee.; ordrng 1 WB44K5018 (element,bake)"
Near San Antonio, TX 78232
Jim G.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Side adapter harness has failed. ; schdld next appmnt for 11/25 WED !
Near San Antonio, TX 78230
Colton B.
Job Details: 11/20/2020
MICROWAVE OVEN WHIRLPOOL WMH53520CS7 Issue is a no heat microwave. Finding issue to be a faulty magnetron. Quoted customer for SC+P+L. Customer declined repair. Collected SC.
Near Bandera, TX 78003
Justin
Job Details: 11/20/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR "Replaced control and ice maker, will have customer monitor over the next week or so."
Near Kerrville, TX 78028
Colton B.
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW5000DW3 Issue is that the unit will not advance into cycle. Lid will not lock. Ordering new latch and control to resolve issue. ; ordrng 1 W11417466 (CONTROL )
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRSC703HBS00 "Unit not cooling. Found issue to be compressor not coming on. Ohmed windings, windings our of spec. Ordering compressor to resolve. Also ordering electronic control and UI just Incase. Parts on b/o. This repair should be covered under warranty as job was dispatched prior to warranty expiration. ; ordrng 1 W10779331 (COMPRESSOR ) and 1 W11172798 (ELECTRONIC CONTROL ) and 1 W11340158 (UI)"
Near Bandera, TX 78003
Justin
Job Details: 11/20/2020
FREEZER WHIRLPOOL WZF34X20DW01 Customer had left for about 5 weeks and allowed the gasket to align with frame. No frost was found. Unit good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/20/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced surface element. Tested to complete. Unit is good to go.
Near San Antonio, TX 78216
Tommy B.
Job Details: 11/20/2020
MICROWAVE OVEN KITCHENAID KOCE507ESS09 Customer stated the unit has heating concerns. Lamp in microwave also out. Diagnostics shows Error code 31F F6E8. Called techline spoke to Leon. Water test showed 76.3 to 173 degrees. SR7729325989Check J4 UI p26 connector and if error returns replace the appliance mgr. customer to monitor and check for error to return. ; ordrng 1 W10886919 (lmp-basles)
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
DISHWASHER KITCHEN AID KDTE334GPS0 Checked dishwasher found error code f6e3 F6E4 f9e1 after further troubleshooting found bad control board ordering board to resolve issue.part is covered under limited warranty. Collected service call fee.; ordrng 1 W10911471 (cntrl-elec)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced reservoir. Issue resolved. Used wire tie to correct loose harness as well. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
WASHER WHIRLPOOL WFW8620HW2 "Checked washer found broken line at connecter to fan assembly, customer stated since installation motor never ran, good fan assembly now. Error code F3E5 appeared while in diagnostics found bad heater ordering to resolve issue. ; ordrng 1 W10918779 (heater)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Our customer started to have problems with the ice maker starting to not operate, then water started puddling our on the deli display and it stopped working. The temperatures in the freezer section were at 23 F and the fresh food section is at 42 F. The deli control board is out and the freezer section evaporator fan is taking off like a rocket ship but was not frozen up. I found the deli draw control board filled with water and one of the wires is disconnected due to corrosion. I was able to splice an reconnect the control board for a temporary fix but the selector button is still not working. This alleviated the evaporator fan taking off. However, when running test 3 in diagnostics I found that the damper was not opening and closing and in sub-step 4 both fans sounded like they were taking off above designed rpms. On test 36 I found that the ice box fan is not working. On test 56 for the ice maker I received error code E5 for timed ice making. I
Near San Antonio, TX 78254
Richard G.
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW6120HC0 "Customer complaint is that the unit is making a loud screeching noise when it is sensing that sounds like metal on metal screeching. Verified issue. Found fault with gearcase and motor. Will order gearcase, motor and drive pulley.; ordrng 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11423758 (GEARCASE)"
Near Kerrville, TX 78028
Colton B.
Job Details: 11/20/2020
WASHER MAYTAG MHW5630HW0 Issue is a leaking dispenser. Replaced dispenser per service pointer. Unit tested good.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced reservoir and dripping issue was resolved..
Near Kerrville, TX 78028
Colton B.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRFC704FBS01 "Issue was a scratch on the door. Replaced door, unit tested good. Hinge cover was broke. Ordering new hinge cover to resolve issue. Customer unhappy with the door level. Ordering a door washer to try to resolve that. ; ordrng 1 W11225850 (cover) and 1 WP487576 (washer) and 1 WP98165 (screw)"
Near Kerrville, TX 78028
Colton B.
Job Details: 11/20/2020
DISHWASHER SAMSUNG DW80K5050US Issue is that dishwasher does not drain. Was able to get unit to drain manually. Drain pump checked good. No water from sink is coming back through the drain hose. Finding issue to be a faulty control and door switch. Ordering both and returning.; ordrng 1 DD81-01629A (DOOR SWITCH ) and 1 DD82-01337B (CONTROL)
Near Helotes, TX 78023
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF540CWHB00 "No cool refrigerator. No frost pattern on evaporator, compressor functional upon arrival. Unit will need a sealed system evaluation. Amp draw reading .653; schdld next appmnt for 11/24 TUE !"
Near Kendalia, TX 78027
Jim G.
Job Details: 11/20/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 After installing the door and the bushing I find that the door is not sealing properly after replacing it and adding. It appears the refrigerator frame is out of square. The door juts out further out than the other doors. The customer is requesting a refrigerator replacement.
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/20/2020
DRYER MAYTAG MGDB765FW0 "Our customer is having problems with the door popping open. There is no visual damage. Our. Customer is also experiencing problems with the unit only drying for 5 minutes in normal. I ran diagnostics and found no error codes. As soon as I ran service test mode the unit stopped and displayed Air 001 Heat 101. Running the service tests for the moisture sensors I found that the wiring harness, the moisture sensor harness and outlet thermistor will need to be replaced. I’m ordering a control board as a contingency. I have ordered all parts needed for the door repair.; ordrng 1 W10907916 (harns-wire) and 1 W11089308 (cntrl-elec) and 1 W11089309 (door) and 1 W11366436 (STRIKE) and 1 W11371722 (HINGE) and 1 W11376139 (HINGE) and 1 WP8577274 (thermistor) and 1 WPW10298258 (harns-wire)"
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
RANGE MAYTAG MGT8800FZ Duplicate ticket Checked range found no gas coming through valve found obstruction at orfice holder removed debris range is working as designed no issue. Job complete.
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Our customer is having problems with the freezer not getting cold enough in the bottom section of the freezer. The ice maker had not been making ice. He had conducted a harvest and water fill test himself in diagnostics and they were both working but still not making Ice. The customer has also had some problems with the water filter housing not accepting an OEM filter. When running diagnostics, I found that on test 56 we receive an error code of E5. This unit is experiencing the Technical Service Pointer W10545058 issue and W10545061D and W10772228D and W10739305 for the fascia with condensation forming on the front as well as the back of the upper left of the refrigerator compartment by the ice maker and internal walls. There is a service kit to solve this problem W10648043. Whirlpool was covering parts and labor for 2 years after date of purchase but that time as past. And, the. They had a coverage for 3 years. Past purchase dateI found RC set at
Near San Antonio, TX 78245
Justin
Job Details: 11/20/2020
DRYER MAYTAG MEDC215EW1 "Spoke with customer, need to reschedule until part comes in. ; schdld next appmnt for 11/23 MON !"
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
RANGE MAYTAG MGT8800FZ Checked range found no gas coming through valve found obstruction at orfice holder removed debris range is working as designed no issue. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 "Customer complaint is that the unit is leaking from the door vent. Found gasket missing from vent. Ordering vent, gasket, and deflector.; ordrng 1 W11105961 (grill-vent) and 1 W11112070 (deflector) and 1 WP8269259 (gasket)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated the issue is the unit is running too much water into the icemaker. New valve required for repair. Part already on order.; saved tckt
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 11/20/2020
DRYER SAMSUNG DV42H5000EW/A3 Checked dryer found front rollers causing screeching noise spoke to customer about issue customer will provide parts and will call for install.collected service call fee.
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
MICROWAVE OVEN JENN-AIR JMC2430IL02 "Checked microwave oven found door not opening properly, dent on door ordering door and hinges to resolve issue, ordering lower trim not presently installed.; ordrng 5 3400832 (screw)s and 1 461967750483 (arm) and 1 W10128850 (arm) and 1 W10420958 (trim) and 1 W10687342 (door/mw) and 1 W11200398 (GLASS DOOR ) and 1 W11238658 (NAMEPLATE) and 2 W11256757 (HINGE)s"
Near Poth, TX 78147
Ezequiel V.
Job Details: 11/20/2020
WASHER MAYTAG MVW6230HW0 "Checked washer found error code f0e9 f0e5 f0e3 load out of balance preformed diagnostics test and calibration all test passed no issues, washer is working as designed. Job complete."
Near Comfort, TX 78013
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF57R18DM00 Called tech line spoke to Robert. SR7729327353 low amp draw with no cool. Compressor running on arrival. No frost pattern on evaporator. Spoke to the pastor regarding sealed system pricing and he will speak to personnel in order to decide if they want to repair or purchase new unit.
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Checked refrigerator found refrigerator not cooling preformed diagnostics testing found a hissing sounds coming from evaporator, refrigerator requires seal system tech. Ordering evaporator.; rqstng P&A on 1 2188823 (evaporator)"
Near San Antonio, TX 78257
Tommy B.
Job Details: 11/20/2020
DRYER WHIRLPOOL WED560LHW0 Swapped out the blower wheel to resolve unit issues. No further issues at this time.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the grommet on the door hinge has broken off. Will need grommets for repair.; saved tckt
Near San Antonio, TX 78256
Douglas H.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRFC704FPS04 Customer is having to change water filter every 3 weeks due to low flow. Pulled filter to find water barely getting to filter. Finding cause to be filter head. Ordering filter head to resolve the issue. Part on b/o; ordrng 1 W11451366 (HOUSING)
Near Helotes, TX 78023
Douglas H.
Job Details: 11/20/2020
RANGE KITCHEN AID KOSE500ESS02 "Last trip found faulty door switch, console and control. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer stated when starting unit, acts as of door isn’t shut and won’t go into cycle. Checked errors none found. Customer stated sometimes will have to restart unit multiple times before it will actually start. Issue lies in door latch and control. Ordering both to resolve the issue. Control on b/o; ordrng 1 W11305296 (CONTROL) and 1 WPW10653840 (LATCH)"
Near , TX 78015
Douglas H.
Job Details: 11/20/2020
VENTHOODS UNKNOWN WVU37UC0FS0 "Unit making loud noise when fan is operating. Took fan down to see the cause of the noise is the fan hitting sheet metal due to an installation error, installer didn’t cut the duct work with a big enough. Also found it caused the the fan to break a blade off. Ordering fan wheel to resolve issue fully. Part on b/o; ordrng 1 W11099714 (BLOWER WHEEL )"
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer stated the issue is that the lamp does not light underneath the microwave. Found issue to be dead lightbulb. Swapped out with new lightbulb to resolve issue and unit has no further issues at this time.
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer stated that the issue is the unit sometimes turns off for a couple days and then starts cooling again. Found issue to be ice buildup on the evaporator. Ordering user interface and wiring harness to resolve issue.; rqstng P&A on 1 W11214887 (cntrl-elec) and 1 W11405276 (WIRING HARNESS ), states that autho needed"
Near San Antonio, TX 78247
Jim G.
Job Details: 11/20/2020
DRYER MAYTAG MEDB835DW4 The unit is still squealing. I verified that a shaft is warped. Also a new dryer kit may be need3d. ; ordrng 1 WPW10359272 (shaft)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
WASHER MAYTAG MVWB855DC3 "Customer states unit seems to be operating ok now. Ran unit through automatic test again, unit is agitating. Customer does not want to proceed with repair at this time."
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 11/20/2020
RANGE WHIRLPOOL WFC150M0EW4 Checked range found no issues no error codes rename is working as designed. Job complete.
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/20/2020
RANGE WHIRLPOOL WFE505W0HS1 Customer stated that the cooktop gets too hot during oven usage. Insulation in place and could not duplicate issue. Also stated concerns regarding heat coming from door. Unit needs a new oven gasket. ; ordrng 1 WPW10129032 (gaskt-door)
Near San Antonio, TX 78227
Tommy B.
Job Details: 11/20/2020
WASHER MAYTAG MVWC465HW2 Customer stated that the unit is making a loud noise during spin. Removed agitator and found metal underneath. Noise still persists in manual test after removal. Ordering gearcase. Collected service call.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit needs the new filter housing. Ordering parts to resolve issue; ordrng 1 W11346622 (RESERVOIR)
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/20/2020
DRYER WHIRLPOOL WED8500DC1 This unit will need a dryer repair kit and a bracket idler. Parts ordered. (Veteran discount). Or customer paid our service fee. Remaining balance upon completion.; ordrng 1 4392067 (dryer repair kit) and 1 W10837240 (idler pulley)
Near San Antonio, TX 78232
Jim G.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Side adapter harness has failed. ; schdld next appmnt for 11/25 WED !
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/20/2020
VENT HOOD WHIRLPOOL WW7336JSO I found that this unit needed a zip tie WPW10339879 from my truck stock to keep the cord from dropping and pulling the power cord out of the outlet which is about 4 feet up from the base of the chute. This unit is now fully operational. ; used 1 WPW10339879 (ZIP TIE) from stock
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced control panel. Tested to complete. Unit is good to go.
Near Helotes, TX 78023
Colton B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue was a frozen over evaporator. Replaced evaporator cover with the defrost sensor attached. Fan and thermistors were operational in diagnostics.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced control panel. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Justin
Job Details: 11/20/2020
WASHER MAYTAG MVWB835DC4 "Spoke with customer, talked about repair and she is looking at a replacement. Does not want to go forward with repair or service."
Near Helotes, TX 78023
Douglas H.
Job Details: 11/20/2020
RANGE KITCHEN AID KOSE500ESS02 "Last trip found faulty door switch, console and control. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
Near San Antonio, TX 78250
Richard G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer complaint is that the freezer is no longer freezing food. Found issue to be with evap motor and harness. Collected service call fee. Ordering motor with harness.; ordrng 1 W11109595 (motor-evap)
Near San Antonio, TX 78253
Richard G.
Job Details: 11/20/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Customer complaint is that the unit still has a plastic smell and it makes the food taste different. Says she has emptied the freezer and disinfected everything and is also using baking soda to help absorb the smell, but nothing is working. Called techline and spoke with Rick says to check the evaporator fan motor and defrost heater. Opened up unit and the smell was a little stronger round evap motor and heater. Ordering evap motor and heater.SR#7729317106; ordrng 1 WPW10316428 (heater) and 1 WPW10359880 (motor-evap)"
Near San Antonio, TX 78250
Richard G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint is that the bottom icemaker is not making ice. Will need to replace icemaker.; O-emld tckt
Near San Antonio, TX 78254
Richard G.
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Customer complaint is that the unit is not washing well, and the dishes don’t dry. Put unit into diagnostics and found no error codes. Ran automatic test, all steps passed. Unit is washing as designed, but motor has a loud humming noise when running. Heater is also not heating well. Will need to replace pump and motor and heater. Customer also states unit shuts off in the middle of the cycle and has to be restarted. Verified issue with control. Ordering control.; ordrng 1 W10518394 (heater) and 1 W10888591 (pump and motor) and 1 W11087225 (control elect)"
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR SAMSUNG RF34H9960S4AA "Replaced swing guard on refrigerator, there’s a clip broken on door side ordering parts to resolve issue.; rqstng P&A on 1 DA91-04174A (DOOR REF) and 1 DA97-14605A (CASE BASKET), states that autho needed"
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Replaced diffuser due to diffuser staying open after replacement open and closed properly, checke water dispenser valve is not actuating ordering valve to resolve issue.; ordrng 1 WPW10179146 (valve-inlt)"
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found ice maker stuck mid harvest ordering ice maker to resolve issue,will need a sealed system tech per last tech notes for partial frost pattern/ice build up on evaporator.; ordrng 1 W10746960 (icemaker)"
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Necked refrigerator found bad refrigerator thermistor ordering ref thermistor to resolve issue, customer will call for scheduling part install.; ordrng 1 W10556397 (thermistor)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/20/2020
COOKTOP GAS JENN-AIR JGD3536GS00 "Issue is that flames are too high. Unit is set up for NG when it is on LP. Ordering conversion kit. Currently on BO, will call when they come in.; ordrng 1 W11083838 (cnvrsn-kit)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/20/2020
DRYER MAYTAG MEDB765FC0 "Issue is a whining sound when dryer kicks on. Once dryer is running there is no noise issue. Belt, pulley and rollers all look to be in good shape. Finding issue to be bad start windings in the motor. Ordering a new motor and blower wheel to resolve issue. Will call customer when part comes in.; ordrng 1 WPW10349492 (wheel) and 1 WPW10508324 (motor-drve)"
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2020
DRYER MAYTAG MED7230HW1 "Unit is not running correctly, will power on but when you go to run unit it will make clicking noise then turn off display. Issue within control and display, possible motor fault. PSP item on control and console. ; ordrng 1 279787 (motor) and 1 W11413567 (CONSOLE ) and 1 W11441687 (CONTROL )"
Near San Antonio, TX 78251
Richard G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Customer complaint is that the refrigerator compartment is not cooling. Replaced evaporator cover per special project. There is no change to customer’s initial complaint. The ui continuously beeps and the power failure led is steadily on. Every few minutes the compressor attempts to kick on, the main control board clicks, and the door open alarm sounds. Compressor shuts off, condenser fan runs followed by clicks on the main control board, then the ui makes a sound like it was just powered on. Main control clicks again and compressor begins humming. Called techline and spoke with Robert. Ran through some tests on the fans and ui. States it is a control board issue and to replace the Main control and the control board at the compressor. Spoke to customer about repair. She will look for a new refrigerator.File 7729321396"
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/20/2020
WASHER MAYTAG MVWB865GC0 Ran diagnostics and received error code F6 E2 communication error UI/ACU. We have no continuity in the UI harness. We have 120 VAC at the control board and the green light is blinking. We will need a new UI harness and perhaps a UI and it is unlikely that a new control board will be needed. Part ordered and rescheduling already ordered parts as a contingency. This is a MTF8D00APL1 Whirlpool is covering parts and labor. Our customer is paid in full for our service fee. ; ordrng 1 W11199207 (harns-wire)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/20/2020
OVEN ELECTRIC (D JENN-AIR JJW2430WS02 "Replaced fuse, and power supply with no change to ui getting good power to supply and thermal fuse bad ui ordering to resolve issue.; rqstng P&A on 1 W10517887 (panl-cntrl), states that autho needed"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/20/2020
ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 "Checked ice maker found build up at compressor, compressor turning on and turning off within 5 seconds. No frost pattern at evaporator. Gave customer quote for repair. Customer will call if they want to continue service.; rqstng P&A on 1 2217224 (relay) and 1 W10783194 (overload) and 1 WPW10218037 (evaporator), states that autho needed"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/20/2020
COMPACTOR WHIRLPOOL MTUC7500ADM0 Checked compactor found broken gear ordering gear to resolve issue.collected service call fee. ; ordrng 1 882699 (gear-drive)
Near San Antonio, TX 78254
Justin
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Valve and ice maker will be needed for issue.; ordrng 1 W10865826 (valve)
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/20/2020
DISHWASHER KITCHENAID KDTM354DSS4 Customer stated that the unit isn’t completing cycles. Diagnostics revealed errors F10E3 F8E1 F8E2. Found issue to be faulty control. Collected service call. ; ordrng 1 W10712076 (cntrl-elec)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRSC703HPS "Issue was that the UI was not sitting flush with the refrigerator door. Reinstalled UI correctly, it now sits flush with door. The contact number we have is for the realtor I believe. Other people were working on the house. Completed repair and left. Tried calling contact to let her know the issue was resolved but the phone never went to v/m, just kept ringing. Email is on file."
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/20/2020
WASHER WHIRLPOOL WFW560CHW1 Checked washer found no issues with drain system preformed diagnostics testing no issues no error codes found during testing or operation. Job complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/20/2020
DISHWASHER MAYTAG MDB8959SKZ0 Issue is a no drain dishwasher. Found issue to be a broken chopper attachment. Took pictures per service pointer and am ordering a new drain pump to resolve issue. Unit now drains. ; ordrng 1 W11497943 (DRAIN PUMP)
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2020
RANGE WHIRLPOOL WFC150M0JB0 "Found wall outlet not brining in correct voltage, 240 was going across neutral and L2. Customer will call to schedule another appointment once house supply is good to ensure no other damage has occurred."
Near San Antonio, TX 78232
Tommy B.
Job Details: 11/20/2020
RANGE KITCHENAID KSEG700ESS0 Replaced control to resolve issues. Unit still nonfunctional. New error code present F1E0. Unit will need a new primary control board as resetting the unit did not resolve the issue.; ordrng 1 WPW10453975 (cntrl-elec)
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05 The unit will need a new light module for the freezer section. Part ordered.; ordrng 1 W11449273 (MODULE)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2020
DISHWASHER JENN-AIR JDB3200AWS0 "Console unresponsive except for cancel button and heavy wash cycle. Appears to be console shorted out. Quoted Best case scenario quote 318.16 for console and labor, worst case scenario 424.38 for control, console and labor. Collected Sc. Custom wants to proceed with repair even in worst case scenario. Ordering console and control to resolve the issue. Parts on b/o. ; ordrng 1 W10813131 (CONSOLE)"
Near San Antonio, TX 78210
Douglas H.
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit not dispensing ice or water. Also noticed no lights on. Unit acting like a door stuck open. All doors shut. Verified through diagnostics that unit thinks all doors are open. Ordering UI, control, door switches and pantry floor for switches on it. Unit needs authorization ; rqstng P&A on 1 W11215631 (FLOOR) and 3 W11289496 (SWITCH)s and 1 W11330971 (UI PANEL) and 1 WPW10675033 (CONTROL), states that autho needed"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/20/2020
MICROWAVE OVEN WHIRLPOOL GMC305PRS01 Called customer. Needs to cancel appointment. Will contact us if needed.
Near Atascosa, TX 78002
Justin
Job Details: 11/20/2020
WASHER MAYTAG MVWB765FC3 "Will need console, control has been replaced and console is still faulty. ; saved tckt"
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/20/2020
WASHER SAMSUNG WF210ANW/XXA F3 27 error in diagnostics. Drain is non functional. Unit requires a new control board. Part is discontinued. Conducting additional research to determine if we can acquire the part. Quoted for labor plus the additional second tech labor charge . Collected service call.
Near San Antonio, TX 78227
Richard G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Customer complaint is that the freezer section will stop cooling and the icemaker will stop working. Need to replace evaporator harness.; ordrng 1 W11405276 (EVAP HARNESS)
Near San Antonio, TX 78240
Justin
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF331PAHS1 "Found garbage disposal blocked not allowing water to drain. Fixed issue, unit is good to go."
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS11EM4EB01 Our customer installed the door correctly and as soon as they closed the door the outer glass fell down and broke (picture included). All parts needed for rebuild were ordered. Any parts not needed will be returned to vendor.; ordrng 1 4457130 (retainer) and 1 9760564 (door hinge) and 1 W10789031 (clip) and 1 W10789031 (clip) and 1 W10804159 (glass-door) and 1 WP3400832 (screw) and 1 WP3400832 (screw) and 1 WP4449247 (glass-door) and 1 WP8303698 (liner-door) and 1 WP9760563 (hinge-door) and 1 WPW10292297 (screw) and 1 WPW10292297 (screw) and 1 WPW10481434 (nameplate)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2020
COOKTOP GAS JENN-AIR JGCP436WP00 Customer stated unit back right flame not right. Found flame high in some points and low in others. Found cause to be burner head not placed properly. Adjusted burner head to resolve the issue. Unit in proper working order now. Collected Sc.