Local Reviews
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Devon F.
REFRIGERATOR WHIRLPOOL MTB2456GEQ Customer complaint was unit would have water on floor found unit duck bill clogged unclogged unit is operating as designed.
Douglas H.
VENTHOODS UNKNOWN UXT4230ADS1 Unit making noise. Found cause to filter/ grease trap bent upward hitting fan blade. Adjusted filter to resolve the issue. Unit functioning properly now. No further issues at this point. Customer declined email.
Christian G.
RANGE KITCHENAID KFEG500ESS Issue stated: burners not working. Replaced control. Unit good. Noticed damage at L. Side of unit. Ordering side panel.; ordrng 1 WPW10162245 (panel-side)
Steven G.
REFRIGERATOR WHIRLPOOL WRT311FZDT01 "Checked refrigerator found unit making a noise when refrigerator door is opened, found noise coming from wood floor and wheels on refrigerator, adjusted rollers checked operation unit good now"
Douglas H.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Last trip found faulty EVAP harness and faulty UI. Replaced both to resolve the issue. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.
Tommy B.
WASHER WHIRLPOOL WTW4850HW1 Customer stated that the issue is the unit is not spinning the water out of clothes. Ran diagnostics and there were no error codes. Unit passed automatic test cycle and manual high spin was normal. Leveled out the unit to make sure it is properly balanced and reviewed loading and washing and use and care with customer. Customer to call back if issue persists. No further issues at this time. Yes to survey.
Douglas H.
WASHER MAYTAG MVWB850YW1 "Unit making loud noise. Finding issue to bearing failing, unit would need outer tub with shaft. Quoted 753.72 for P&L for tub with shaft. Customer didn’t want to proceed with repair due to cost and age of unit. Collected Sc"
Christian G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue stated by customer: ice not dispensing. Found ice bin installed crooked. Reset bin. Unit tests good.
Richard G.
WASHER WHIRLPOOL WFW5620HW0 "Customer complaint is that there is no power to the washer. Verified power button not functional. Attempted to enter diagnostics, was able to enter diagnostics but then the unit would shut down immediately after entering diagnostics. Ordering acu and console.; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)"
Devon F.
REFRIGERATOR WHIRLPOOL WRS325SDH2Z01 Customer complaint was unit leaking would not produce ice tested ice maker test failed ordering new ice maker to resolve issue.; ordrng 1 WPW10300022 (icemaker)
Colton B.
WASHER MAYTAG MVWX655DW1 Customer refused to have me in her apartment. Stated that the office is going to have to send someone else. Letting NR and AE know of situation. ; schdld next appmnt for 3/6 FRI !
Jim G.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Checked unit. Used jumper to clear blockage. Issue resolved.
Tommy B.
DRYER WHIRLPOOL WED7800XW0 "Customer stated that the unit is t drying properly. Found issue to be be,d that drives blower fan was off. Put pulley and fan belt back and unit is testing good now with no further issues at this time."
lreyes@appliancecareoftexas.com
RANGE KITCHENAID KSGG700EBS1 Gate code 7632. Unit is making noise found cooling fan to be faulty ordering new part ; ordrng 1 W10780482 (fan-blwr)
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Not going through harvest. Installed new icemaker. Good harvest cycle. Good water fill. No issues during testing. Tested to complete.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB835DW4 Dispatch says water left in tub complaint is noise during agitation found gear case knocking loudly and leaking oil needs new gear case found washplate stuck to gearcase ordering both rescheduling Tuesday per customer request.; ordrng 1 W10811956 (GEAR CASE) and 1 W10902814 (washplate)
Jim G.
DISHWASHER WHIRLPOOL WDT720PADM2 Verified a sump leak. Ordering sump assembly. ; ordrng 1 WPW10671941 (pump&motor)
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED49STBW1 "DOP provided 11/1/2019 Complaint is clothes take long time to dry, found customer has foil vent hose and is crushed. Removed hose checked exhaust temps found cycling on and off at thermostat at correct temps 164 avg cutoff and 122 avg on temperatures. Inspected wall duct found excessive build up of debris advised customer that unit is working as designed amd to get rigid vent hose and have duct cleaned snapped picture of lint pulled out of wall and foil vent hose all operations normal advised of survey and paper."
Christian G.
RANGE WHIRLPOOL WFE770H0FZ Issue stated: burners not working. Ordered control. Found unit side damaged as well. Please review pics.; ordrng 1 W10872562 (cooktop) and 1 WPW10162245 (panel-side)
Douglas H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit not cooling. Found UI not registering thermistors or turning compressor on even in diagnostics testing. Replaced UI, main control, power supply board and pantry UI due to one shorting all the rest. Unit now functioning as designed. No further issues at this point. Customer declined email"
Christian G.
DRYER [UIS # 43696] n/a Issue stated by customer: dryer stops mid cycle as if completed. But still displays time on unit. Found error code F4E2. Ordering parts to resolve issue.; ordrng 1 280148 (cutoff-tml) and 1 8557403 (thrmst-fix) and 1 W10608814 (electrode) and 1 W10901572 (harns-wire) and 1 W10909685 (fuse-thrml) and 1 W11133021 (cntrl-elec) and 1 W11161899 (wire) and 1 WP3387747 (element)
Tommy B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Last visit swapped out evap fan motor and harness. Customer stated that the unit cooled and then got warm again. Swapped out with new evap motor to resolve issue.
Jim G.
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS01 Verified oven was not functional. Replaced thermal fuse. Issue resolved.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB865GC1 "Customer complaint is fabric dispenser full of water after use and supply hose leaking at valve due to age of supply hoses recommended replacement of hoses, did tighten hoses stopped leaking but hoses are in need of replacement to,prevent further issues. Found excessive residue built up on dispenser removed and tested syphon of dispenser it is working. Installed ran tests of valves and unit is performing as designed. Educated customer on use of unit and cleaning at proper intervals. No email provided."
Steven G.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Checked refrigerator found frost pattern on evaporator freezing and then defrosting, compressor not pumping correctly, ordered compressor ; ordrng 1 W10879296 (COMPRESSOR )"
Jesus C.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Installed gasket and both doors. No issues during testing. Tested to complete.
Jesus C.
OVEN ELECTRIC (D WHIRLPOOL GBD307PDS10 Wrong part ordered. Correct part needed is the control assembly PN 8302319. This part is discontinued and we will not be able to order part. Informed customer of the situation. Closing ticket.
lreyes@appliancecareoftexas.com
WASHER WHIRLPOOL MHW8630HC Issue unit is leaking water. As I ran diagnostics saw the water on the floor. Open unit up to see where the leak was coming from. And found tub assembly is crack in the middle not attach all. So water is not retaining and just going straight to the floor from the tub. Costumer is going to talk to the builder about since they want a Brand new washer and don’t the repair. Costumer talk to builder while I was there and said builder will get her a new machine.
Richard G.
WASHER AMANA NTW4516FW3 Replaced drain pump and inlet valve. Tested to complete. Unit is operating as designed.
Colton B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Issue was freezing in refrigerator section and no dispenser. Used plastic shim to solve dispenser issue due to a dented door. Customer reported less and more localized freezing in refrigerator. Found damage on ice bin gasket, replaced ice bin as well. Unit is testing good. Told customer that if issues persisted I’d come out on a Saturday to look at them."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed warped door installed new hinges and closers installed new door and badge tested all operations normal advised of customer of survey and paper.
lreyes@appliancecareoftexas.com
COOKTOP GAS KITCHENAID JGC3536GS01 Issue flames to low or to high found unit is now installed with the right kit. Costumer is going to call installer to fix it.
Douglas H.
WASHER MAYTAG MHW5630HW0 Last trip found faulty damper shocks. Replaced all shocks to resolve the issue. Unit is now performing as designed. No further issues at this point yes to survey and leave behind.
Christian G.
DISHWASHER WHIRLPOOL WDT710PAHW1 Reschedule for tomorrow. Keeping parts in vehicle as service section closed at 4. No one available to open door.; schdld next appmnt for 3/4 WED !
Jim G.
RANGE KITCHENAID KSIB900ESS1 JK SR# 7727291473 verified that the issue is due to a damaged power cord. Will replace terminal block and main harness. Also waiting an update on another part from Marcone research. ; ordrng 1 W10908894 and 2 WP3400029 (nut)s and 1 WP8203546 (block-term)
Devon F.
REFRIGERATOR WHIRLPOOL WRF757SDHV Customer complaint was unit ice maker only made one batch of ice ran diagnostics no error code tested ice maker fill tube for water test passed tested harvest on ice maker test passed reset unit and instructed customer how long ice makers take u it is operating as designed.
Douglas H.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Unit not cooling properly. RC at 60 F. FC at 40 F. The compressor is not functioning correctly. Unit will need a new compressor and a 3 way valve. Ordering parts to resolved?; ordrng 1 W10832994 (compressor) and 1 W10874835 (valve)
Christian G.
DRYER MAYTAG MEDB835DC4 Issue stated; washer door missing hardware and has physical damage. Please review pics.; ordrng 1 PT400L (cord-power) and 1 W10682013 (console) and 1 W11051477 (top) and 1 W11129460 (door)
Adam H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspection of unit shows dispensing motor bogging down not making good connection to ice bin. Replace auger motor and I spin to resolve issue.; ordrng 1 2220458 (coupling,bottom) and 1 W10258544 (shaft) and 1 W10754509 (spring) and 1 W10774957 (ice-contnr) and 1 W11117906 (motor)"
John L.
MICROWAVE WHIRLPOOL WML75011HW "Inspected unit, found issue with magnetron and exhaust fan . Will need to replace to resolve these issues.; ordrng 1 W10343300 (capacitor) and 1 W10605896 (capactr-dm) and 1 W11083236 (motor-fan) and 1 W11115131 (magnetron) and 1 W11125676 (thrmst-fix)"
Justin R.
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced heater and gasket for dishwasher, leveled unit the correct way. Tested to complete."
Colton B.
WASHER MAYTAG MVWB835DW4 Issue was a LF error code. Found cold valve to be stuck closed. I hardly got any water flow out of it in diagnostics. Replaced valve and cleared error codes to resolve issue. Unit tested good.
John L.
WASHER WHIRLPOOL WFW5620HW0 "Called Techline on issues, spoke with Chris explained issues with unit. Had to call back after running tests. Called Techline once again, spoke with Adrien explained findings and issues. Techline suggests to replace UI and harness to resolve issue. #7727287526; ordrng 1 W10919932 (harns-wire) and 1 W10919934 (harns-wire) and 1 W11294803 (cntrl-elec)"
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Replaced console Ui and control board on unit, reset settings and tested to complete."
Richard G.
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Replaced gasket. Tested to complete. Good to go.
John L.
FREEZER WHIRLPOOL WZF34X20DW01 "Inspected unit, found issue to be a Freon leak which caused compressor to die. Replace compressor and evaporator to resolve. Customer has receipt for unit, but no info on receipt. Explained to get a receipt from Lowe’s and have it ready for return, if unable will charge for service.; ordrng 1 W10574283 (evaporator) and 1 W11189855 (compressor)"
Richard G.
WASHER MAYTAG MHW6630HW0 "Replaced both inlet valves, console and drawer. Ran unit through diagnostics. Tested to complete. Unit is good to go."
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRMF706ESS00 "Customer used fan to dry out door and unit has been working advised customer that control that was wet may still need to be changed she declined at this time advised service fee good,for 90 days. Did clear,put frozen drain tube customer,paid balance in full charge was service fee already paid remaining balance paid today."
Adam H.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspection of unit shows capacitor for refrigerator dropping in and out not staying consistent not always starting. Replace capacitor and start device to resolve issue; ordrng 1 W10448874 (device,start) and 1 W10590088 (capacitor)"
Adam H.
RANGE AMANA ACR4303MFB3 Inspection of unit shows no error code on control. But only partial of the elements will turn red and heat correctly on all four burners. Replace control and burners to resolve issue.; ordrng 2 W11199518 (elmnt-surf)s and 2 W11199519 (elmnt-surf)s and 1 W11204487 (cntrl-elec)
Tommy B.
DRYER MAYTAG MEDC215EW0 Customer stated that the unit is heating but not drying. Found issue to be clogged lint duct on the home side. Unclogged the duct and restored airflow. Unit tested good now with no further issues.
lreyes@appliancecareoftexas.com
MICROWAVE OVEN KITCHENAID KMBS104ESS03 Issue unit not heating up and making clicking sound replace. Door switches and board check all wiring was right unit now heating up and no more clicking noise. Job complete.
Jim G.
REFRIGERATOR WHIRLPOOL MTF2142EES01 I confirmed the same issue is present. The freezer is not defrosting properly. Found service pointer 8178769 wherein the solution is to clip resistor r10 from main board to prevent short defrost time. Removed resistor as per service pointer. Advise customer to allow more time for repair to take. I also confirmed procedure with techline. I spoke to Kevin SR# 7727293353
John L.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Installed components, charged unit. Held pressure and is cooling. Issue resolved."
John L.
ICEMAKER KITCHENAID KUIC18PNZS0 "Inspected unit, ran diagnostics. All sensors tested good, and valve dispenses water. Compressor comes on, and evap is cooling. Found issue during recirculation, unit was dumping water out during recirculation. Found hose came loose that was causing problem. Placed hose back on. Issue resolved."
Chris S.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 The start device was unhooked from the compressor. I installed the start device and the compressor started and ran ok. The light switch on the left door is broken. ; ordrng 1 W11396033 (SWITCH )
John L.
WASHER AMANA NTW4516FW3 "Installed components, issue resolved."
Chris S.
WASHER WHIRLPOOL WFW5620HW0 The UI is working intermittently and the control is not completing the cycle. ; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Adam H.
WASHER ROPER RTW4516FW2 Inspection of unit shows no error code. Running unit through auto test shows good working order. Calibrated unit and ran all functions in independent testing unable to duplicate customers concern/complaint. Issue resolved
John L.
DRYER WHIRLPOOL WED4815EW "Inspected unit, unit had air flow issue was able to take care of problem. Issue resolved."
Michael R.
RANGE AMANA ACR4303MFB3 "Customer complaint is that the LR burner gets hot when the oven is on. The vent tube from the oven is on that side therefore it gets hot on that side and working as designed. Called and spoke with Andrew at whirlpool tech line to confirm, SR 7727287952, he confirmed the appliance is working as designed."
Adam H.
WASHER MAYTAG MVWC565FW0 Unit is out of warranty and customer has declined any service
Adam H.
WASHER WHIRLPOOL MVWC565FW2 Inspection of unit shows dead control board unable to pull test from units. Customer did state unit stopped working halfway through a wash cycle tub is still full of water. Customer also states lid locks stayed on for extensive amount of time and would never turn off. Replace control board lid lock and drain pump to resolve issue. Customer does understand the things required to repair the unit but because it is under 30 days old customer will be returning to retailer.
Adam H.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Contacted customer before arrival customer states they no longer need service retailer has agreed to let them return product.
Doug M.
ICEMAKER KITCHENAID KUIX305ESS1 "While repairing sealed system found brown oil coming out of condenser and hot gas valve lines,diagnosed to need additional parts condenser and hot gas valve ; ordrng 1 WP2313624 (condenser) and 1 WPW10534030 (valve-gas)"
Chris S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The icemaker wasn’t producing ice. I replaced the icemaker and checked operation. The icemaker filled Customer will observe. ; used 1 W10882923 (ICEMAKER ) from stock
Uriah B.
RANGE WHIRLPOOL WGE745C0FS00 345 when pre heat beep happened. @1:10 347. Average temp over test 326.5@1:17. 312@1:20. 337@1:27. 314@1:30. 334@1:36. 315@1:41. 371@1:50. 334Found lower oven modulations were in the 25 degree over and under. Calibrated oven by +20. Cx to observe and maybe call Whirlpool about it.
Doug M.
OVEN WHIRLPOOL WOS72EC0HV01 "Inspected unit for an hour glass appearing at random and having to reset time at least once a week,called tech line (Kathy) said that the customer would have down load the whirlpool app and connect unit to WiFi to get the updates to correct issue,verified normal operation unit checks ok"
Adam H.
WASHER MAYTAG MVWB965HC0 Inspection of unit shows error code f9e2. Testing of pump shows good working order. While trying to test unit lid lock would not engage. Control board and ui are both taking commands. Replace lid lock to resolve issue.; ordrng 1 W10727693 (latch)
Adam H.
REFRIGERATOR KITCHENAID KRFF707ESS00 Inspection of unit shows large amount of ice buildup behind deli drawer. Replace fan control board and evaporator cover to resolve issue.; ordrng 1 W10389152 (support) and 1 W10564044 (cover-evap) and 1 W10724602 (motor-evap) and 1 W10774170 (cntrl-elec) and 1 WPW10277799 (harns-wire)
John L.
WASHER WHIRLPOOL WTW5640XW "Inspected unit, ran diagnostics got no codes. Ran recalibration, unit would not go through recalibration. Able to recalibrate after a few tries. Seem board is main isssue as well as issue with valves. Replace to resolve.; rqstng P&A on 1 W10393444 (cntrl-elec) and 1 W10432327 (housing)"
Adam H.
WASHER MAYTAG MVWB765FW3 After installing all components and calibrating units washer lid lock failure. Replace lid lock to resolve issue; ordrng 1 W10787878 (latch)
Uriah B.
DRYER MAYTAG MEDP575GW0 "Lint getting stuck between bulkhead and drum. Per techline, replace both drum and bulkhead. SR 7727273969697557. Bulkhead; ordrng 1 W10545923 (drum) and 1 WP697557 (bulkhead)"
John L.
WASHER MAYTAG MHW5630HC0 "Could not install tub, after inspecting new tub had concerns. Techline was contacted, Robert of Techline answered. Explained concerns of tub, if it was normal for tub to move. Techline agreed that was not normal, tub should turn but have no movement. Was given SR# 7727199828"
John L.
DISHWASHER AMANA ADB1400AGW1 "Installed components, issue has been resolved"
John L.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Installed module, issue resolved."
John L.
DRYER AMANA NED4655EW1 "Installed components, issue has been resolved."
Adam H.
WASHER MAYTAG MVWB835DW1 Inspection of unit shows error code for stock ui and water inlet temperature failure. Both manual and automatic testings show good working order. Calibrated unit and ran verification cycle unit runs as designed drain pump sounds strong and in good working order. Issue resolved
Adam H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ Inspection of unit shows freezer light module has gone out. Replaced light to resolve issue. Issue resolved
Adam H.
WASHER MAYTAG MVWX655DW2 Section of unit shows error code for over suds and off-balance load. Both of these issues can be resolved with customer education on correct loading and soap distribution to unit. Issue resolved. Customer is unsatisfied with the unit and will be trying to seek replacement or refund.
John L.
WASHER WHIRLPOOL WTW8500DC1 "Installed all components, issue has been resolved."
Michael R.
WASHER MAYTAG MVWB865GW0 "Asked the customer if they had extended warranty, said they did, took picture of receipt showing they purchased it. Called and spoke with Melissa to see if I could install prescreened part with just the receipt, advised we couldn’t without the warranty company information calling in with the information, unable to move forward with the job."
Michael R.
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "The new control didn’t didn’t match the harness connections, installed parts ordered, the appliance powered on and is working normal"
Adam H.
DISHWASHER WHIRLPOOL GU2400XTPB1 Customer does not wish to play multiple fees i.e. diagnostic/installation labor. Customer has declined any further service
Michael R.
WASHER AMANA NTW4516FW3 "When I plugged the appliance in the drain pump kicked on, I let it cycle through and it shut off. F8E1 error code, cleared error, tested the inlet valve, hot water side was off, turned water valve on, hot and cold side are working normal. customer said they only use cold water. Calibrated and performed a diagnostics test, completed with no issues or error codes"
Adam H.
MICROWAVE KITCHENAID KOCE500ESS07 Sr#7726803996. After arriving at customers location with incorrect control board again customer had me have a conversation with whirlpool SR number above. Representative on whirlpool states unit will be exchanged. Issue resolved
Michael R.
DRYER WHIRLPOOL WED8620HW0 "The customers complaint was the appliance making a rattling noise. Pulled the appliance out and found the exhaust vent was rattling when the appliance was in use, adjusted the vent, the appliance is no longer rattling and is working normal"
Michael R.
WASHER WHIRLPOOL WFW5090JW0 "The appliance wouldn’t start, CCU wasn’t communicating with the lid lock switch. Installed new CCU/Timer, put appliance back in place , the appliance is working normal"
Uriah B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced door. Adjusted to level them to cx satisfaction. All checks ok.
Uriah B.
WASHER MAYTAG MVWC465HW2 Found F8e1. Hot water was turned off.
Doug M.
WASHER MAYTAG MVWB865GW0 "Inspected unit for wet clothes and the end of cycle,performed service diagnostics found f0e3& f8e1,over load and long fill conditions,performed manual test all steps checked ok,found drain hose approximately 12-16 inches into standpipe causing siphoning effect,reset drain to 4.5 inches,calibrated unit,verified normal operation unit checks checks ok"
Chris S.
REFRIGERATOR KITCHENAID KBSN608EBS01 The compressor is starting and running as expected all the fans are operating. The evaporator is frosting at the very beginning but isn’t nearly sufficient. There must be a leak in the sealed system. We will replace the evaporator and the drier. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10427993 (evaporator)
Chris S.
WASHER MAYTAG MVWC565FW1 The agitator is allowing clothes to get between the agitator and basket. Which is damaging the clothing. ; ordrng 1 W11161960 (agitator)
Chris S.
WASHER WHIRLPOOL MVWB765FW3 The is a F5E2 error code indicating that the lid latch is failing. I went into diagnostic and the lid wouldn’t remain locked. ; ordrng 1 W10810403 (lid lock assy)
Chris S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 The new door has several big dings in it ( see picture ); ordrng 1 LW11026425 (dor-fip)
Chris S.
FREEZER WHIRLPOOL MFD2560HEQ The ice maker wasn’t completing a harvest. I installed a new icemaker and checked operation. All operations check ok. If the icemaker is still slow to produce ice we will replace the icemaker wire harness WPD7813010; used 1 W10190965 (ICEMAKER) from stock
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced control and UI. Also added bail arm and extension. W10351019; pckd up 1 W10351019 (extension)
John L.
WASHER WHIRLPOOL MVWC465HW2 "Wrong gearcase received, unable to make repairs. Explained to customer of issue, will order gearcase again and reschedule for repairs.; ordrng 1 W10870912 (gearcase)"
Uriah B.
DRYER WHIRLPOOL WED4815EW1 Found that the breaker was sizzling and should be addressed. Unit was operating fine. Will need serial number for. Previous visit. ; used 1 WP8567668 (TIE) from stock
John L.
WASHER AMANA NTW4516FW3 "Installed components, issue has been resolved"
Adam H.
REFRIGERATOR AMANA ART318FFDB03 sr7727201629 contact trade care team about this particular unit model serial number comes back as out of warranty trade. Trade team has goods issue date of 9/3/18. SR number above unit is out of warranty. Arrived at customers location to pass on the information given to me from partner team. Relayed information given and SR number for customer to do their own research. Issue resolved.
Michael R.
ICEMAKER KITCHENAID KUIC15NLTS "Ordered the wrong parts, ordered the recirculating pump assembly, wires are corroded to both the the pump and the sensor, went ahead and ordered the drain pump just in case. ; rqstng P&A on 1 2313702 (water pump) and 1 WP2313705 (pump)"
John L.
WASHER MAYTAG MVWC465HW2 "Installed pump, issue remained. Replace board, recalibrated and tested. Issue seems to be resolved, did not leak this time."
Michael R.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Installed parts ordered, the fan is working and blowing properly. The appliance is cool and working normal"
Adam H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Unable to uninstall auger motor coupling from existing auger motor. Will have to replace bracket auger coupling and auger motor to resolve issue.; ordrng 1 W10169511 (auger mtr coupling) and 1 W10884561 (MOTOR) and 1 W11210541 (BRACKET) and 1 W11218402 (ICE DISPENSER WIRING)
Michael R.
WASHER MAYTAG MVWB855DC3 "Installed new drum assembly, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
John L.
WASHER MAYTAG MVWX655DW1 "Inspected unit, did not power on. Unit is getting proper voltage. Replace board, issue resolved."
John L.
DISHWASHER WHIRLPOOL WDF520PADM7 "Ran unit multiple times, allowed unit to wash multiple times. No leaks found on unit, no dripping found on unit. Drained without issues, no leaks found on drain lines or on fill lines. No leaks from door, unable to find any signs of leakage throughout unit. Called Techline for assistance, spoke with David. Explained issues customer is having with unit, and all tests I ran on unit. Unable to determine cause.SR#7727265602"
Michael R.
WASHER MAYTAG MVWC565FW1 "F0E5,F7E7 error codes, of balance load which also caused mechanical friction on the drive mechanism not allowing it to reach the target RPM. Cleared error codes, calibrated and performed a diagnostics test, completed with no issues or error codes,. Also tested spin cycle on manual test, appliance is working normal"
Michael R.
REFRIGERATOR KITCHEN AID KSSS48QTX03 "Customer said water was leaking in the freezer. Found the ice maker is cracked and leaking through one of the screw holes. Ordered ice maker and door bin per customer, quoted $533.21 for SCF, P&L, customer paid in full; ordrng 1 W11348580 (BIN ) and 1 WPW10277448 (icemaker)"
Adam H.
WASHER AMANA NTW4516FW3 Inspection of unit shows error code for long Phil. Replaced water valve. Calibrated and ran verification cycle issue resolved
Adam H.
REFRIGERATOR JENN-AIR JFC2089BEP00 Customer complaint of loud noise coming from inside refrigerator compartment. Customer has video of what appears to be the dampener opening sharing in rapid succession causing strange noise. Replace damper to resolve issue. Unit is out of warranty customer was charged $113.66 for diagnostic was given a rough estimation of $88 for cost of parts and another rough estimation for labor to install said part of 105+ tax. ; ordrng 1 W10594329 (control)
Adam H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Install component issue resolved
John L.
WASHER MAYTAG MVWB835DW2 "Inspected unit found issue with suspension and with stator motor, suspension loose causing vibration, and rotor has wobble and will not sit flat. Wobble causing rotor to come into contact with stator. Gearcase also making noise when in spin cycle. Replace these components to resolve issues; rqstng P&A on 3 8564458 (absorber)s and 1 W10006482 (rotor) and 1 W10006483 (stator) and 3 W10688364 (impact absorber)s and 1 W10817398 (clutch) and 1 W10868473 (gearcase) and 1 W11033601 (suspension)"
Michael R.
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "The temperature in the refrigerator was 13.7 degrees at lowest setting, which is freezing up milk, drinks, etc. tried to turn off the appliance at the control, wouldn’t shut off, ordered control and rescheduled customer ; ordrng 1 W11353813 (CONTROL )"
Michael R.
WASHER WHIRLPOOL WFW5620HW0 "The appliance wasn’t delivered until 12/20/2019. Put into diagnostics and found F8E1 error code, cleared error code and test the inlet valve, it’s working normal. Performed a diagnostics test, completed with no issues or error codes. Started a wash for the customer and watched it for 20 minutes, didn’t get LF error code, the appliance went further than she experienced, the appliance is working normal . Collected SCF $113.66"
Doug M.
MICROWAVE WHIRLPOOL MH1140XMB0 "Inspected unit for turntable not turning,tested unit found turntable not engaging with 120v to motor,diagnosed to need turntable motor ; ordrng 1 8183954 (motor,turntable)"
Doug M.
MICROWAVE WHIRLPOOL MH1140XMB0 "Inspected unit for turntable not turning,tested unit found turntable not engaging with 120v to motor,diagnosed to need turntable motor ; ordrng 1 8183954 (motor,turntable)"
Doug M.
M/W OTR WHIRLPOOL WMH53521HB3 "Part shipped to me is not the right light socket,per service matters and Marconi the part that was shipped is correct but does not work on this unit,Lisa researching part; schdld next appmnt for 3/12 THU !"
Doug M.
DRYER MAYTAG MED6630HC0 Not all parts in for washer rescheduled; schdld next appmnt for 3/10 TUE !
Doug M.
WASHER MAYTAG MHW6630HC0 Part not in rescheduled ; schdld next appmnt for 3/10 TUE !
Michael R.
DISHWASHER WHIRLPOOL WDF330PAHW2 "Customer said it wouldn’t start. With this appliance if you press start first and then the settings, you have to push start again to activate it. When you push the settings first and then push start it activates it pushing start once, when the light comes on you know it’s been activated. Customer instruct, the appliance is working normal"
Adam H.
DRYER WHIRLPOOL WED4616FW0 Installed components tested unit issue resolved
Adam H.
REFRIGERATOR KITCHENAID KRFF707ESS01 Install components tested unit all functions working as designed. No abnormal ice buildup on back of units everything in good working order
Adam H.
REFRIGERATOR WHIRLPOOL WRS321SDHW00 Install component issue resolved
Adam H.
DRYER AMANA NED4655EW1 Customer complaint of unit not turning on. Inspection of unit shows no voltage coming in to dryer. Checked watch breakers I could still same result. Advise customer to have professional electrician resolve the issue
John L.
WASHER MAYTAG MVWB835DW4 "F3E2 water inlet fault, F8E1 long fill. Installed valve. Issue has been resolved"
Michael R.
WASHER MAYTAG MVWC465HW2 "F5E2 error code, cleared error code and tested the lid lock, it’s working properly. Calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Michael R.
WASHER MAYTAG MVWB865GW0 "Water was continuously dripping, installed inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is no longer leaking water and is working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 The freezer evaporator is froze up due to bimetallic stuck opened. Advised the customer to unplug the appliance the before to defrost. Ordered part to resolve issue ; rqstng P&A on 1 WPW10514110 (motor evaporator)
John L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Called Techline and spoke with Cathy, explained issue customer was having with unit. Techline suggests that cause would most likely be with compressor and would need to be replaced. Will order and replace compressor as suggested by Techline.SR# 7727253739; ordrng 1 505587 (sealr-puty) and 1 W10879296 (compressor)"
John L.
RANGE JENN-AIR JDRP436WP03 "Inspected unit, ran diagnostics. Did not find any errors on unit. Customer states that cooling fans will run constantly without shutting down. It’s possible that board is not functioning properly and shutting of cooling fans within a proper amount of time replace controls to resolve.; ordrng 1 W10145531 (cntrl-elec) and 1 W10859105 (cntrl-elec)"
Michael R.
ICEMAKER KITCHEN AID KUIC18NNTS1 "The ice maker is circulating properly,, pulled the ice maker out. There was water calcium all over the wires, starting device, compressor like water had been leaking. Plugged the appliance in and the compressor was locked up, took the starting device off and it looked burnt, went ahead and tried a new starting device, still did solve the issue. Put appliance back in place , sealed system issue, ordered parts to resolve issue. ; rqstng P&A on 1 WPW10605286 (compressor)"
John L.
DRYER MAYTAG MEDB855DC4 "Inspected unit, inner door is warped which caused outer door to break is also missing screws. Not allowing door to shut properly. Will need to replace door and screws to resolve issue.; ordrng 14 9742177 (screw)s and 1 W10669027 (door) and 1 W10915194 (door)"
John L.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Inspected unit, found compressor has gone out and can smell Freon coming from evaporator. Evaporator most likely has leak. Replace to resolve these issues; ordrng 1 W10570565 (evaporator) and 1 W10575980 (compressor)"
Michael R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed door, door and console are working normal"
Adam H.
OVEN KITCHENAID KODE500ESS04 Install components calibrated temperatures issue resolved.
Michael R.
RANGE WHIRLPOOL WEGA25H0HZ0 "Installed control, put appliance back together and plugged appliance back. The appliance is no longer giving error codes and working properly"
John L.
REFRIGERATOR WHIRLPOOL WRFA35SWHZ02 "Installed components, issue has been resolved."
Michael R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed door, door and console are working normal"
John L.
REFRIGERATOR WHIRLPOOL WRFA35SWHZ02 "Installed components, issue has been resolved."
John L.
WASHER MAYTAG MVWB835DW4 "Inspected unit, found door has broken and hinge causing issues with door closing keeping unit from liking. Replace door and hinges to resolve this issue; ordrng 1 W10594153 (lid hinge) and 1 W10594154 (hinge lid) and 1 W10787878 (latch) and 1 W11259006 (lid)"
Michael R.
RANGE WHIRLPOOL WEGA25H0HZ0 "Installed control, put appliance back together and plugged appliance back. The appliance is no longer giving error codes and working properly"
Michael R.
WASHER WHIRLPOOL WFW5090JW0 "F13,F24, error codes, unable to complete the diagnostics. Drain pump and lid lock are working properly, ordered CCU per service pointer, went ahead and ordered lid lock and drain pump just in case.; ordrng 1 W11035628 (latch) and 1 W11046209 (pump-water) and 1 W11334605 (CCU TIMER)"
John L.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Inspected unit, found compressor has gone out and can smell Freon coming from evaporator. Evaporator most likely has leak. Replace to resolve these issues; ordrng 1 W10570565 (evaporator) and 1 W10575980 (compressor)"
John L.
REFRIGERATOR KITCHEN AID KSC24C8EYP02 "No parts needed, issue was not with tubing. Found washer ring in filter was not setting in grove and not making proper seal. Readjusted ring tested afterwards, issue resolved."
Adam H.
OVEN KITCHENAID KODE500ESS04 Install components calibrated temperatures issue resolved.
Michael R.
WASHER WHIRLPOOL WFW95HEDW0 "Installed new trap, the appliance is working normal"
Adam H.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed components tested unit issue resolved
John L.
WASHER MAYTAG MVWB835DW4 "Inspected unit, found door has broken and hinge causing issues with door closing keeping unit from liking. Replace door and hinges to resolve this issue; ordrng 1 W10594153 (lid hinge) and 1 W10594154 (hinge lid) and 1 W10787878 (latch) and 1 W11259006 (lid)"
Adam H.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed components tested unit issue resolved
John L.
REFRIGERATOR KITCHEN AID KSC24C8EYP02 "No parts needed, issue was not with tubing. Found washer ring in filter was not setting in grove and not making proper seal. Readjusted ring tested afterwards, issue resolved."
Michael R.
WASHER WHIRLPOOL WFW5090JW0 "F13,F24, error codes, unable to complete the diagnostics. Drain pump and lid lock are working properly, ordered CCU per service pointer, went ahead and ordered lid lock and drain pump just in case.; ordrng 1 W11035628 (latch) and 1 W11046209 (pump-water) and 1 W11334605 (CCU TIMER)"
Michael R.
WASHER WHIRLPOOL WFW95HEDW0 "Installed new trap, the appliance is working normal"
Michael R.
WASHER WHIRLPOOL MHW5500FW1 "Installed panel control, performed a diagnostics test, completed with no issues or error codes. The UI and appliance are working normal"
Adam H.
DRYER AMANA NED4655EW1 Install components tested unit issue resolved
Adam H.
WASHER MAYTAG MVWB765FW1 Unit is out of warranty. Customer was charged a diagnostic fee of 105 Plus tax. Air code for unit came out as lid lock failure. And water hazard. Manual testing of lid lock shows failure every time. Cannot advance the unit into agitate or spin without lid lock working. Customer has declined any further repairs on unit.
Michael R.
DISHWASHER WHIRLPOOL WDF330PAHW2 "The appliance powers on but the customer says it doesn’t start to wash. Put into diagnostics and there were no error codes, the diagnostics test completed with no issues or error codes, appliance is working normal. I started a wash cycle to confirm the wash cycle would start, started with no issues, the appliance is working normal."
Michael R.
WASHER MAYTAG MVWB765FW3 "F7E9,F2E1 error codes, cleared error codes. Tested the lid lock which is working normal, attempted to calibrate the appliance but the rotor was stuck and not grabbing the basket. Turned off the appliances and unplugged it, I was able to take it out of jam from underneath, also unplugged the harness from underneath and plugged them back in. Plugged the appliance in and was able to calibrate and perform a diagnostics test, completed with no issues or error codes, also tested the spin cycle on manual test twice to confirm the issue didn’t repeat itself, the appliance is working normal."
Adam H.
WASHER WHIRLPOOL WTW5000DW2 Install components calibrated unit ran verification cycle. All functions work as designed. Worth noting customer has not resolved any of the previous issues I stated with the waterline or the drain line. Also customer is using non-high-efficiency powdered detergent.
Adam H.
WASHER AMANA NTW4516FW3 No error codes found. calibrated unit ran verification cycle no issues with the unit. Customer was concerned because of amount to play on the agitator. Inspection of agitator shows perfectly good working conditions play is normal
Adam H.
WASHER WHIRLPOOL CAE2745FQ1 Install components tested unit issue resolved. Unit is a commercial washer and parts are covered.
Adam H.
COOKTOP KITCHENAID KICU500XSS00 Inspection of unit shows thermal fuse has blown out for the unit. Customer has made the decision to repair the unit himself. Issue resolved. Job should be charged as double labor
John L.
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit, found that seal on gearcase has gone bad. Gearcase and belt shield covered in oil. Gearcase will need to be replaced to resolve this issue.; ordrng 1 W10006384 (belt) and 1 W10721967 (drive pulley) and 1 W10870910 (gearcase)"
Uriah B.
OVEN WHIRLPOOL WOC54EC7HS00 Installed control and UI console. UI console is the wrong trim color. Need to order stainless steel color. Order from Upper Marlboro: W11367329. Console. ; ordrng 1 W11367329 (UI)
Michael R.
DISHWASHER WHIRLPOOL WDT720PADM1 "Installed panel control, ran a diagnostics test, completed with no issues or error codes, the appliance is working normal"
John L.
WASHER WHIRLPOOL WTW8040DW0 "Installled housing, tested. No more leak. Issue resolved."
John L.
REFRIGERATOR WHIRLPOOL WRT348FMEW00 Unable to install board due to board received did no match connectors in unit. Will need new board to resolve.; ordrng 1 W10855785 (harns-wire) and 1 W10866518 (cntrl-elec)
John L.
DISHWASHER AMANA ADB1400AGW1 "Inspected unit, ran diagnostics. Received a F4E3 motor failure. Motor not powering on and not getting voltage to run. Replace motor and control to resolve issue.; ordrng 1 W10428217 (dispenser assy) and 1 W10834731 (cntrl-elec) and 1 W10837402 (pump&motor)"
John L.
DRYER AMANA NED4655EW1 "Inspected unit, found issue with thermostat on dryer. Replace to resolve.; ordrng 1 3387134 (thermostat) and 1 W10745655 (timer)"
John L.
DISHWASHER WHIRLPOOL WDTA50SAHN0 "Installed components, issue has been resolved."
Michael R.
RANGE WHIRLPOOL WFG525S0JS0 "Installed side panel and put backi in place, the appliance is working normal"
Michael R.
WASHER MAYTAG MVWX655DW1 "Installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Michael R.
ICEMAKER KITCHENAID KUIC15NLTS "The water level sensor was corroded, also water wasn’t circulating through the water evaporator. Ordered sensor and water valve.; ordrng 1 WPW10217917 (valve) and 1 WPW10548509 (sensor)"
Michael R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Installed ice maker, tested , it’s rotating and calling for water. Ice maker and appliance are working normal"
John L.
WASHER MAYTAG MVWB965HC0 "Installed components, unit still not functioning correctly. Contacted Techline spoke with Ed, explained issues. Techline suggesting to check for voltage to shifter at board. Call dropped due to poor signal. Board is outputting 120v to shifter. Attempted to get Techline back on line. Spoke with TJ, explained issues and finding. Techline determined that new gearcase was possibly defective and would need to replace. Customer may have issues waiting for new part. Will order to resolve.SR#7727230695; ordrng 1 W10006491 (gearcase) and 1 W10006494 (slider) and 1 W10275082 (slider) and 1 W10447975 (slider)"
Adam H.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer complaint of bottom icemaker not producing ice. Inspection of unit shows shut off arm was stuck in off position. Reposition arm tested unit issue resolved
Adam H.
WASHER MAYTAG MVWC465HW0 Testing of unit shows error code for Long fill no Fill. Replaced water valve from pre-ID. Calibrated and tested unit issue resolved
Uriah B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cx Unavailable reschedule for Monday afternoon. ; schdld next appmnt for 3/2 MON 12-4
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "4.6k ohms17.2k ohmsUnit making ice. Damper works in diagnostics. Per techline, reading should be about 8k ohms at 32. Thermistor reading around 5k ohms.Per techline, replace thermistor. Cut off metal clip.SR 7727233303; ordrng 1 W10316760 (thermistor)"
Uriah B.
WASHER WHIRLPOOL WFW5620HW0 F5e4F5e2F0e5Cx experiences lock errors and found codes above. Needs main ACU and will order lock as well to have. W11316250. LatchW11322903. Control. ; ordrng 1 W11322903 (cntrl-elec)
Uriah B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cx Unavailable reschedule for Monday afternoon. ; schdld next appmnt for 3/2 MON 12-4
Uriah B.
SXS 26' WHIRLPOOL WRS571CIDW00 Icemaker knocking and not com0eting harvest. Replaced icemaker. All checks ok. ; used 1 W10873791 (IM) from stock
Uriah B.
DRYER WHIRLPOOL MED5630HC0 "64.2k13.8kPer techline. Checked moisture sensor circuit. Checked good. Grounded the chassis to the water valve of the washing machine supply on house side. Cx to run and observe. Per techline, if grounding doesn’t not fix it, they have no more recommendations. SR7727236398; used 1 14GAW (WIRE) from stock"
Michael R.
WASHER WHIRLPOOL WFW92HEFW "Installed dispenser assembly and sensor, tested the appliance , it’s dispensing soap and working normal."
Michael R.
WASHER WHIRLPOOL WTW7300DW0 "F9E1,F0E3,F0E5,F9E2,F2E1, cleared error codes. Sucked out enough water with shop vac to replace the drain pump, also installed the inlet valve, it wasn’t necessary to change out the suspension rods. Calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Michael R.
WASHER WHIRLPOOL WTW5000DW3 "F8E1 error, cleared error code, tested the inlet valve, it’s working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is draining and working normal"
John L.
RANGE WHIRLPOOL WFE505W0HZ1 "Customer stated the unit is working, so service is no longer needed. Will keep an eye on unit in the meantime if failure occurs again."
Michael R.
WASHER WHIRLPOOL WTW4816FW2 "No error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Michael R.
RANGE FRIGIDAIRE LFGH3054UFA "Found the control was bad, when I went to install new control the overlay was missing, ordered part and put appliance back together, the customer paid service fee; ordrng 1 316419380 (OVERLAY)"
Michael R.
WASHER WHIRLPOOL WFW5090JW0 "The door was locked on arrival, manually unlocked and put into diagnostics and the drain pump kept coming on for 10 minutes and shut off, I was able to see error code F24. Removed drain pump filter and sucked some water out with shop vac and there was also a lot of soap inside, sucked out as much as I could, kept trying to run a diagnostics test but drain pump kept coming on for 10 minutes and shut off. I called tech line and spoke with Dave and explained what was going on SR 7727210424. He said that the error code is an overflow issue, said if there is soap in in the drain filter, there is soap in other places also, causing the issue. He advised to tell the customer to run a clean cycle with afresh tablets, to clean all the lines out and then go from there."
John L.
WASHER WHIRLPOOL WTW4816FW2 "Installed latch, recalibrated unit. Issue has been resolved."
Adam H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Install components tested unit issue resolved.
John L.
RANGE WHIRLPOOL WFE525S0HZ0 "Installed board, tested unit after installation. Unit is working as designed."
Adam H.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Inspection of unit shows no abnormal functions or sounds. There is a slight humming sound when the compressor turns on but goes away after just a second. I did explain to customer that your fridge will be making some noises that are considered normal operating functions. Issue resolved
Adam H.
WASHER WHIRLPOOL WTW5000DW2 Upon entering laundry room it was very apparent that there is a large roach infestation in the home/washing machine. Inspection of unit shows roach eggs/egg sacs floating in bottom of washing machine. Advise customer that with this kind of infestation your warranty has been voided. Issue resolved
Adam H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived at customers location and checked parts made an error when ordering parts Silla Noyd was ordered instead of dispenser motor. I did speak with customer she was very understanding explain to her that I would be re-ordering the part and trying to get back for a sooner install. Order dispenser motor to resolve issue; ordrng 1 W10317991 (ice disp augur motor)
Adam H.
WASHER MAYTAG MVWB765FW3 Inspection of unit shows no error codes. But there is a loud popping during wash cycle. Unit will need rotor stater clutch and gear case to resolve issue. Customer is unsure if they wish to have unit rebuilt or will be returning to retailer. I told customer that is fine and it would be his decision gave him contact information to schedule a return visit if that’s what he decides to do. Issue resolved. Following parts or what would be needed W11134159 gear case. W10897050 stater. W10817398 clutch. W10897040 rotor. W10821990 agitator.
Adam H.
WASHER MAYTAG MVWB865GW0 Install components calibrated unit ran verification cycle issue resolved
John L.
REFRIGERATOR KITCHEN AID KSC24C8EYP02 "We’re supposed to have other hose hose for this unit as well, unable to make repairs as needed without other hose.; ordrng 1 WPW10279882 (tube-water)"