Local Reviews
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Adam H.
WASHER MAYTAG MVWC416FW1 Customer no longer has unit in her possession. Customer states she returned the unit and got a full refund/exchange. Issue resolved
John L.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Inspected unit, found issue with compressor. Tried to run compressor, would not stay on. Would make loud sound then shuts down, issue with compressor. Replace to resolve this issue.; ordrng 1 W10756020 (compressor)"
John L.
RANGE WHIRLPOOL WFE505W0HS0 "Installed board, issue resolved."
John L.
WASHER MAYTAG MVWB965HC0 "Inspected unit, ran diagnostics. Pulled F5E3 won’t lock, tested latch, lock would not respond. Replace latch to resolve this issue.; ordrng 1 W10727693 (latch)"
Michael R.
WASHER WHIRLPOOL WTW7000DW3 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues, the appliance is working normal"
Adam H.
WASHER MAYTAG MVWC416FW1 Customer no longer has unit in her possession. Customer states she returned the unit and got a full refund/exchange. Issue resolved
Adam H.
WASHER MAYTAG MVWB865GW0 Inspection of unit shows error code for miscommunication between control and Interface well as long drain. Replace ACU and uI as well as drain pump to resolve issue; ordrng 1 W10727777 (pump-water) and 1 W11114420 (cntrl-elec) and 1 W11114670 (console)
Michael R.
REFRIGERATOR KITCHENAID KRMF706EBS01 "The freezer evaporator fan was making a loud noise, the evaporator was froze up. Disassembled freezer compartment and used steamer to defrost evaporator and reassembled. Ordered parts to resolve issue. ; rqstng P&A on 1 W11249952 (motor-evap) and 1 WPW10675033 (cntrl-elec)"
Chris S.
DISHWASHER FR FGID2474QF4B I was unable to diagnose the problem as everything is working correctly
Chris S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 I installed the evaporator motor and fan. Checked operation. All operations check ok. Customer will observe.
Chris S.
DISHWASHER WHIRLPOOL WDF520PADM7 Drain pump was noisy and wasn’t pumping. I replaced the pump and checked operation. All operations check ok. ; used 1 W10876537 (DRAIN PUMP ) from stock
Chris S.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 5ere is a leak in the sealed system. We will replace the compressor and evaporator. ; ordrng 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188823 (evaporator)
Chris S.
WASHER MAYTAG MVWB865GW0 The lid switch is not responding every time we will replace the lid switch. ; ordrng 1 W10810403 (lid lock assy)
Uriah B.
DRYER MAYTAG MEDC465HW0 Replaced temp switch. All checks ok.
Uriah B.
FREEZER WHIRLPOOL MFD2560HEQ Replaced left end cap. All checks ok.
Uriah B.
FREEZER WHIRLPOOL WRF767SDEM01 "Need new control. And new wire harness. Also need evap cover and screws. Also need permagum.Chris has control from previous job which fell through. ; ordrng 1 212643 (sealer-gum) and 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap), pckd up 1 W10843055 (cntrl-elec)"
Uriah B.
BTM STD DOOR WHIRLPOOL WRB322DMBW00 Replaced control. Cx to observe.
Uriah B.
FREEZER WHIRLPOOL WRX988SIBM03 "Found RC drain pan frozen over. No frost on the evap. Did not determine what clogged the drain to make it freeze over. Snaked the drain and it is draining fine now. All checks ok. Cx to observe the freezer door gasket. If still frosting up, may need freezer door as the gasket is sandwiched. Also found left RC door not shutting the mullion heater. Adjusted feet to make sure it was closing properly."
Uriah B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Found FC evap fan not running. Checked voltage from the control and found none. Checked wiring on fan harness and found blue wire broken. Replaced Hv board and FC motor and wire harness. Permagum over thermistor. Frost found all over evap as well. Defrosted completely. Cx to observe. ; pckd up 1 W10675033 (cntrl-elec) and 1 W11109595 (motor-evap)
Doug M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Inspected unit for cooling turning off on its own,performed service diagnostics found in step 9 and in step 26 ui would blank out then I would have reset back to service diagnostics,diagnosed to need main control and ui assembly ; ordrng 1 W11089236 (cntrl-elec) and 1 W11130216 (cntrl-elec)"
Doug M.
WASHER MAYTAG MVWX655DW1 "Inspected unit for not spinning,performed service diagnostics found f7e1 error code control can’t determine basket speed,f0e5 unbalanced load ,performed manual test found only wash plate would spin,inspected clutch and gearcase,found cloth is engaging but to gearcase is not,also found when pushing down on basket that basket is bottoming out due to weak suspension springs,diagnosed to need gearcase w11035751,suspension kit w11130362,Customer does not want to move forward with repair at this time"
Doug M.
DRYER AMANA NED4655EW1 "Inspected unit for not shutting off,verified door switch is working,ran timed dry cycle found timer is not advancing,diagnosed to need timer; ordrng 1 W10857612 (timer)"
Doug M.
WASHER WHIRLPOOL WTW4616FW2 "Inspected not detecting water level,performed service diagnostics found f1e1 error main control fault,pressure sensor not reading water level; ordrng 1 W11170645 (cntrl-elec)"
Doug M.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Replaced inlet valves due to not water icemaker or dispenser ,tested unit operation checks ok ; pckd up 1 WPW10341320 (valve-inlt)"
Doug M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Replaced compressor due high amp 4.18,no frost pattern on evaporator,tested unit operation checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit for not cooling,checked frost pattern on evaporator has no frost pattern,found compressor running at 4.18 amps,diagnosed to need compressor ; ordrng 1 W10309988 (compressor)"
Uriah B.
DRYER WHIRLPOOL WED8000DW4 Replaced blower wheel. Still a distinct vibration. Recommend replacing all metal parts associated with blower assembly. W11246350. Blower housingW10608817. Exhaust pipeW10868982. Duct lintW10868675. Seal; ordrng 1 W10608817 (pipe-exhst) and 1 W10868675 (seal) and 1 W10868982 (duct-lint) and 1 W11246350 (housing)
John L.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Inspected unit, found issue with hinge and gasket on door. And rails also need to be replaced to resolve. ; ordrng 1 W10503522 (shaft) and 1 W10686118 (gasket-fip) and 1 W10691546 (hinge-door) and 1 W10709748 (clip) and 1 W10795768 (bracket) and 1 W10795770 (bracket)"
Michael R.
WASHER WHIRLPOOL WTW5000DW1 "Error codes F5E2, F7E5, F2E1, F8E1, cleared error codes. The lid wouldn’t lock, found the lid lock had fallen through the lid. Opened the lid and put lid lock back in place, calibrated and performed a diagnostics test, completed with no error codes. The customer also concerned about a rough spin cycle, tested the spin cycle and it is rough and loud, the front suspension had play it it, ordered part to resolve issue ; ordrng 1 W11130362 (suspension)"
John L.
MICROWAVE WHIRLPOOL WMH31017HZ "Inspected unit, tested unit. Found issue with magnetron and related components. Replace to resolve this issue.; rqstng P&A on 1 W10343300 (capacitor) and 1 W10754299 (magnetron) and 1 W10754523 (transformr) and 1 W10832024 (thrmst-fix) and 1 W10886077 (diode)"
Michael R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed parts ordered, and ran diagnostics, the appliance is working normal ; O-emld tckt"
Michael R.
ICEMAKER KITCHENAID KUIC18PNZS0 Originally it was making too much ice but now it does nothing. It continues to drain over and over and doesn’t go go into ice making mode. Ordered parts to resolve issue. ; rqstng P&A on 1 W10825875 (pump) and 1 WPW10485962 (sensor) and 1 WPW10511923 (thermistor)
Richard G.
RANGE WHIRLPOOL WEG745H0FS0 "Customer complaint is that when preheating the oven, it will light the pilot and heat up for about a minute then will stop. After about a minute it will come back on for another minute then shut off. After about 45 minutes, the temperature would still be around 100 and degrees when it is supposed to be 400 degrees. Set to broil and the broil heats up as it should. Ordering bake igniter.; ordrng 1 WPW10324262 (igntr-oven)"
Jim G.
MW-HOOD COMBO MAYTAG MMV4206FZ5 Replaced control (on previous visit) and interlock switch today. After replacing interlock switch assembly another issue presented itself in which the unit rattled and then stop but did not power off. Contacted techline and spoke to Rick SR#7726264412 who advised to replaced the control and there was no voltage drop off across board and wiring harness as a precaution. ; ordrng 1 W11256464 (cntrl-elec)
Ezequiel V.
REFRIGERATOR JENN-AIR JF42NXFXDE02 Checked refrigerator. Found ice maker iced over. Ran diagnostics found bad ice maker. Ordering ice maker.; ordrng 1 W11238143 (ICE MAKER)
Uriah B.
RANGE WHIRLPOOL WFE320M0EW2 Replaced wire harness with terminal block. All checks ok at this time.
Uriah B.
COOKTOP WHIRLPOOL WEEA25H0HZ1 Reset unit at breaker. All operations came back. Turned off WiFi connection. Cx to observe. If callback please pre order control board and UI.
Uriah B.
ALPHA WHIRLPOOL WFW72HEDW0 Replaced drain pump. Ran check. All checked ok.
Steven G.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Found refrigerator had a leak at the coupling in the sealed system, removed coupling and made repair. Charged unit and verified cooling. light in freezer needs to be replaced, ordering led assembly w10515057; ordrng 1 W10515057 (light board)"
Douglas H.
REFRIGERATOR KITCHENAID KRFC704FSS01 Unit not cooling. Finding issue to be faulty compressor. Ordering compressor to resolve the issue. Part is psp ; ordrng 1 W11393142 (COMPRESSOR )
Uriah B.
DRYER MAYTAG MEDB765FW Reset unit. Found control was not reading temp properly. All checks ok at this time.
Uriah B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Found RC compartment frosted over. Thawed out and tested defrost. Defrost ok. Replaced RC thermistor and repositioned it to optimal location. Cx to observe. ; used 1 W10316760 (THERMISTOR) from stock
Uriah B.
FREEZER WHIRLPOOL WRB322DMBM00 Found frost on inside of freezer section. Appears that door may have been left ajar.
John L.
WASHER MAYTAG MVWX655DW1 "Installed components, recalibrated unit. Issue has been resolved."
Colton B.
RANGE FRGIDAIRE FPEC3085KSB "Issue is that the front right burner comes on as soon as the unit is plugged in. Found issue to be a faulty control board underneath the knobs. Control board is out of stock, informed customer that we would call him when it came in.; ordrng 1 316543602 (board) and 1 318402334 (harness)"
Colton B.
WASHER MAYTAG MVWB765FW3 "Customer complaint is a thumping noise during agitation. Looked underneath unit and found oil. Finding issue to be a bad gear case, ordering new one and returning.; ordrng 1 W11134159 (gearcase)"
John L.
WASHER MAYTAG MVWB765FW3 "Installed console, issue has been resolved."
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 "Took out gear case tub and basket was stuck together. Put new gear case, tub and basket. Replaced the cam and actuator as well. Tested all operations normal. Customer does not do email. Customer paid service fee from previous visit no email provided paid in full."
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFE525S0HS0 Replaced cook top tested unit all operations normal. Inspected if unit is binding or wrongly installed these are all good.Explained to customer what we did and explained survey paper.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Replaced motor housing led light and put new light bracket on. Explained to customer what we did and also explained survey to customer and paper. All operations normal.
Douglas H.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Unit refrigerator compartment not cooling properly. Found dampener installed last trip to be defective. Also found fan not pushing hard enough. Ordering EVAP fan and dampener to resolve issues. ; ordrng 1 W11224591 (motor-evap) and 1 WPW10479155 (control)
Jim G.
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 Replaced valve. Tested unit. Unit was already making more ice. New valve will ensure better performance. Issue resolved.
lreyes@appliancecareoftexas.com
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Order wrong color. Ordering stainless (silver) W11107237; ordrng 1 W11107237 (console)
Christian G.
RANGE WHIRLPOOL WFG525S0HS1 Issue stated by customer: Burners not operating correctly. Replaced front left burner. Unit test good. Informed customer of survey.
Christian G.
DISHWASHER KITCHENAID KDTE334GBS0 Issue stated by customer: dishwasher not dispensing detergent and not heating. Replaced Sump Motor. No error codes. Unit test good. Informed customer of survey.
Christian G.
WASHER MAYTAG MVWC425BW1 "Issue stated by customer: washer stained handtowel. Error code F7E6. Cleared code, ran through diagnostic tests and calibration. Code did not reappear. Unit test good. Instructed customer on loading procedures, detergent levels and recommended cycle instructions. Referred to use and care guide. Informed customer of survey."
lreyes@appliancecareoftexas.com
COOKTOP GAS JENN-AIR CVGX2423B Gate code. #7868. Issue was stove not turning on. Replace valve. Switch igniter and igniter. Check unit. Unit now working as design. No other issues found. Costumer order new crates. Ordering new parts ; ordrng 3 71001004 (grate (blk))s
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Checked refrigerator. Ran diagnostics on refrigerator no issues. Ran harvest on ice maker checks good. Refrigerator working as designed.
Ezequiel V.
REFRIGERATOR IKEA IX5BBEXDS00 "Checked refrigerator freezer. Ice maker is working fine no overfill , found ice build up on evap defrosted, and would not drain. Unclogged refrigerator working as designed .job complete"
Christian G.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Issue stated by customer: refrigerator not making ice and not dispensing water. Ordering parts.; ordrng 1 W11087463 (damper) and 1 WPW10384183 (THERMISTOR ) and 1 WPW10464673 (motor-evap)
Jesus C.
WASHER WHIRLPOOL WTW7000DW0 Installed new lid latch. Locking good. Still having pressure faults. Changed control. All test pass in diagnostics. Tested to complete.
Ezequiel V.
DISHWASHER WHIRLPOOL WDF331PAHS0 Installed missing springs and bushings. Door closes as designed. job complete
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW7500GC0 Removed and replaced main control. Ran automatic service cycle no errors. After completion of cycle did normal test cycle all operations normal. Advised of survey and paper.
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Installed new start device. Compressor is running good. Good frost pattern. No further issues. Tested to complete.
Jim G.
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Determined one or both of the fans is seized. Ordered both fans but I believe only blower is out. Will return to repair. ; ordrng 1 W10860984 (motor-fan) and 1 W11245567 (blower)
Ezequiel V.
DRYER WHIRLPOOL WED87HEDW1 Checked dryer. Check vent light was on. Cleared out lint screen. Removed lint from inside the dryer. Ran dryer with no issues. Dryer checks good. Job complete
Devon F.
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Customer complaint was unit UI panel not powering on, checked power and connectors to see if anything was loose. UI pane faulty ordering new UI panel to resolve issue.; ordrng 1 W11351998 (CONSOLE )"
Shawn W.
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Installed new tube, ran test and was leaking from the valve as well. Replaced valve, ran test, worked like a charm. No leaks and the flow rate out of the dispenser was the best they have ever had. Shortened tube, reconnected ran test. Fully functional. Job complete.t."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Replaced both water tubes. Checked for leaks no leaks. Will have ice tomorrow. Explained to customer what we did . Got email and explained survey and leave behind paper
Jim G.
WASHER WHIRLPOOL WFW3090JW0 Determined F20 error was due to control and/or heating element. Ordering both. Will return to repair. ; ordrng 1 W10847365 (heater) and 1 W11334214 (TIMER CCU ) and 1 W11367297 (UI CONTROL)
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED4815EW1 Customer stated unit purchased 5/18 and is under ext. warranty advised customer no authorization for work and he will need to contact warranty provider so we can have authorization to service unit.
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDF510PAYSA Put skid plate down to slide dishwasher out. Replaced heating element with new one. Tested unit all operations normal. Made sure no lines were kinked. Explained to customer what we did and left paper of survey and explained it.
slockhart@appliancecareoftexas.com
MW-HOOD COMBO WHIRLPOOL WMH32519HB3 Found display not illuminating due to faulty control board. Replaced control board with new control board tested unit found light bulb to vent not coming on. Went to see what malfunction was found bulb stuck in socket attempted to remove it and base broke from bulb used needle nose pliers and removed base and broken glass tested voltage this was good. Used truck stock light bulb reassembled tested all operations normal. Advised of survey and paper.; used 1 8206232A (LIGHT BULB) from stock
Shawn W.
WASHER AMANA NTW4516FW2 Conducted steps through the diagnostic guide until it was determined to be a bad control board. Was not reading 12 VDC on the J12 shifter. Replaced control board. Conducted calibration and Automatic test. Unit fully operational. Job complete. Verified within warranty through office and took photo of receipt.
Douglas H.
REFRIGERATOR KITCHEN AID KRFF507ESS01 Sealed system repair on unit. Installed new 3way valve Installed new Dryer Vacuumed sealed system per manufactures specs. Replaced 5.5 ounces of 134AFreon per manufacturer spec. Tested unit. Unit testing good and operating as designed Yes to survey and leave behind. ; used 1 WPW10143759 (DRIER-HV) from stock
Jesus C.
WASHER WHIRLPOOL WTW4850HW1 Customer complaint is lid will not unlock. Tested washer. Lid lock error codes. Lock not working properly. Installed new latch. Tested to complete. ; used 1 W10619006 (LATCH) from stock
Colton B.
DISHWASHER WHIRLPOOL WDT780SAEM1 Customer issue is broken adjusters on top dry rack. Ordering new adjusters to resolve issue. Gate code is 6556.; ordrng 2 W10712395 (adjuster)s
Christian G.
WASHER ROPER RTW4516FW Issue stated: would not spin. Replaced control. No error codes. Ran through diagnostics. Unit test good.
Tommy B.
WASHER MAYTAG MVWB865GW0 Customer stated that the unit is leaking from the bottom. Ran diagnostics and found error code F2E1. Cleared codes and performed automatic test cycle to see if minimum water fill would duplicate issue. Unable to duplicate issue. Left leak sheets behind with instructions for customer to call back if issue persists.
Jesus C.
WASHER MAYTAG MVWC565FW1 Tested washer. Found washer will not spin. Found bad actuator. Replaced actuator. Unit is working properly. Tested to complete. ; used 1 W10913953 (ACTUATOR) from stock
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived at house and customer said she didn’t call, unit was working just fine. Unit is good to go."
Steven G.
DRYER MAYTAG MEDB835DW3 After checking out drier found that unit is operating as should. Good airflow from unit but is restricted from the point at the wall to outside of house
Steven G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked refrigerator found UI display showing COOLING OFF, COOLING Off turned unit on advised customer on what happened, refrigerator started to cool down, Refrigerator checks ok"
Colton B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Issue is that ice maker is not receiving water. We’ve already replaced control board, ice maker, valve and ice maker wiring harness. Unit is still not getting water. Called techline and spoke to Bruce who said that the ice maker was defective and to replace it again. Doing as requested by techline. Customer left durning repair, so I was unable to schedule a return date. Left v/m detailing what techline said and left office number to set up appointment.; ordrng 1 W11043013 (valve) and 1 WPW10300024 (icemaker)"
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Issue was unit not dispensing water or ice. Found ice maker working. Motor dispenser not working. water valve not responding. Ordering new parts ; ordrng 1 W10179146 (water inlet valve) and 1 W10317991 (ice disp augur motor) and 1 W11024793 (door-ice)
lreyes@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT970SAHZ0 Got wrong part. Ordering new parts. Foster said to call him if parts when parts are in to see if he can get them before the appointment ; ordrng 1 W10350375 (adjuster) and 1 W10350375 (adjuster)
Jim G.
WINE CELLAR KITCHEN AID KUWL204ESB00 Stop stop was backwards causing the door to sometimes randomly pop open slightly. I reinstalled the door stop into correct position. Issue was resolved.
Devon F.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Customer complaint was unit making ice very slow, when tech arrived bin was quarter full from being empty last night. Educated customer on the process and production of ice maker. Unit is operating as designed."
Douglas H.
WASHER WHIRLPOOL WTW7300DW0 "Last trip found ceased tubs. Did tub job to resolve the issue. Unit test good now. Replaced gear case, inner and outer tub, wash plate, suspension and SPANNER. No further issues at this point. Unit is functioning as designed now. Yes to survey and leave behind."
Richard G.
RANGE WHIRLPOOL WFE525S0HS1 "Customer complaint is that the door became tight, then when they opened it, the door came off. Right door hinge has failed and left door hinge is bent. Ordering door hinges.; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
Steven G.
REFRIGERATOR JENN-AIR JFX2897DRP02 "Checked refrigerator found unit not cooling ran diagnostics found low on freon replaced dye drier and charged unit, side lights are still out ordered more modules will be back to look for leak; ordrng 3 W11205083 (MODULE )s, used 1 WPW10143759 (DRIER-HV) from stock"
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Dropped off parts for Steve to do sealed system work.
Jim G.
WASHER MAYTAG MVWB835DC4 Replaced valve. Tested unit. Tested properly thereafter. Issue resolved.
Richard G.
RANGE WHIRLPOOL WFE505W0HZ1 "Customer complaint is that the door hinges have failed. Right and left door hinges are both bent, the right hinge is much more visible. Looks like the receivers are damaged as well. The door is left hanging open and will not close, the stainless glass assembly on the front of the door was also damaged. Ordering hinges, receivers, and glass assembly.; ordrng 2 W10647259 (hinge-recv)s and 1 W11249559 (glass-door) and 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)"
Douglas H.
DISHWASHER AMANA ADB1500ADS4 Customer complaint is unit will not turn on. Checked power to unit. Found No power to outlet Advised customer to get an electrician to solve issues. Yes to survey and leave behind.
Richard G.
WASHER MAYTAG MVWB835DC4 "Customer complaint is that the washing machine showed an error code and is not spinning well or has wet clothes at the end of the cycle. Entered diagnostics and found error codes F0E3 overload, F0E5 off balance load, F2E1 UI stuck button. Ran unit through automatic test, all steps passed. Asked customer about load sizes and they stated the problem happens when washing comforters or large loads. Went over steps to ensure the load is evenly spread out in the washing machine when washing large items or large loads. Tested to complete,unit-is good to go. Spoke with customer about survey leave behind."
Richard G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Replaced icemaker. Ran through diagnostics, harvest and water fill tests passed. Tested to complete, unit is good to go."
Tommy B.
MW-HOOD COMBO WHIRLPOOL WMH31017HW Maintenance to remove the unit from wall to further diagnose. ; schdld next appmnt for 11/1 FRI !
Richard G.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS00 "Customer complaint is that there is a buzzing sound coming from within the oven, that will not shut off. Breaker was shut off when I arrived, after turning on the breaker, the buzzing was not happening. Customer showed me a video of the noise being made. After powering on the oven, I heard the same buzzing noise each time I pressed a button on the control panel. Noise is coming from the control. Entered diagnostics and found no error codes. Buzzing sound happens every time a button is pressed. Touch screen also freezes up and doesn’t allow buttons to be pressed at times. Ordering control and control panel.; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)"
Justin R.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Found lower spray arm not attached, reattached and tested unit in diagnostics. All functions passed diagnostics. Left survey and magnet. No email to add."
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Reschedule for tomorrow with seal system technician. ; saved tckt
Douglas H.
WASHER MAYTAG MHW5500FW1 Last trip installed defective tub. Replaced with new tub this trip. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind
Jim G.
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced console. Tested unit. Issue resolved.
Christian G.
WASHER MAYTAG MVWB835DW4 Issue stated by customer: washer not working/responding to touch. Replaced display console. No error codes. Unit test good. Informed customer of survey.
Justin R.
WASHER WHIRLPOOL WTW7000DW4 "F0E5, ran unit through diagnostics. Ran high spin and high and low agitate. Did not notice anything out of the norm. Unit is balanced and suspension is showing good. Ran a load size calibration on unit. Customer is having most problems when she is running a large size comforter. Not able to determine any faulty parts at this time."
Justin R.
VENTHOODS UNKNOWN UXT3030ADB2 "Found connections to switch loose, checked voltage on switch it tested good. After fixing connections unit is working correctly on low and high spin. Unit is in a empty home."
Tommy B.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Called techline spoke to Joel. 7726267772 found issue to be wrong control board installed. Ordering correct control board. Customer did sign damage waiver.; ordrng 1 W10878992 (cntrl-elec)
Douglas H.
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer complaint of ice buildup in refrigerator. Ran diagnostics. Found faulty evaporator Thermistor. Ordering EVAP harness. Could not locate truck stock part. ; ordrng 1 W11033168 (harns-wire)
Colton B.
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Customer complaint is that the filter needs to be replaced every 30 days because the water pressure greatly deteriorates at that point. Last tech out (roughly30 days ago) replaced the filter housing and filter. Called Whirlpool techline twice and spoke to Austin (SR: 7725885134) and Cathy (SR: 7725885134). Both technicians stated that the problem has to be with the water coming into the unit, but not the unit itself. Customer called JenAir while I was in the house. To my knowledge, and according to techline, there isn’t anything we can do for this unit."
Ivan B.
DRYER WHIRLPOOL WED5620HW0 "Replaced thermal cutoff, thermal fuse, thermistor and thermostat but still got no heat. Ordered heating element. Rescheduled 11/5; ordrng 1 W11045584 (HEATER ELEMENT )"
Colton B.
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 This ice maker is currently making ice. The customer states that this part is not needed and that the call today was supposed to be for the ice maker in the bar area. No further work is needed on this unit.
Shawn W.
REFRIGERATOR KITCHENAID KRMF706ESS01 "The client was concerned about many issues they have been having. The refrigerator has just turned off on occasion, the ice maker has not been making ice in a normal manner, there was a leak from an ice sheet in the bottom of the refrigerator, concerns about the temperature being o high in the freezer as well as the fresh food section. The user interface gave a freezer temperature of 0 and a fresh food temperature of 35. My readings had the freezer at 20 (not cold enough to make quality ice), and the fresh food at 37 (deli compartments 39 and 40). I ran diagnostics and found thermistors fine. When running test four the first time the fresh food compartment evaporator had an extremely weak frost pattern. The second time I ran it the frost pattern was a little more evident was sticker to the touch. Speaking with Tech-line twice and SG, I have made a determination that it will need a new user interface which is supposed to have the control board built
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Large gap on bottom of fresh food section in between liner and cavity. Called tech line. Non repairable. Sr 7726264999
Richard G.
DRYER WHIRLPOOL WED4815EW1 "Customer complaint is that the drum makes a thumping sound like it is off balance. Removed belt and drum. Checked the wheels, look good. Checked the drum to see if it may be warped, looks good. Belt is good. Reseated the pulley and put dryer back together. Adjusted legs on dryer. Ran dryer and everything sounded good. Tested to complete.unit is good to go. Spoke with customer about survey leave behind."
Jesus C.
DRYER MAYTAG MEDB835DC4 Tested dryer. Noise from blower wheel during run. Blower wheel is loose causing noise. Secured blower wheel. Noise is gone. No further issues. Tested to complete.
Justin R.
DISHWASHER WHIRLPOOL WDF530PAYM3 "Observed leakage from inlet into door, causing damage to wire harness and inner door panel. Ordered inlet parts, wire harness and inner door. Scheduled return visit for next Weds.; rqstng P&A on 1 8269259 (gasket,vent) and 1 W10300784 (door inner) and 1 W10329609 (vent) and 1 W10334900 (inlet bezel) and 1 W10358238 (harns-wire)"
Ezequiel V.
DISHWASHER KITCHEN AID KDTE334GBS0 Checked dishwasher found melted feed tube. Replaced tube. Dishwasher operating as designed.job complete
Devon F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Customer complaint was unit not cooling. Tested bimetal, and heater all pass turned heater on through board heater works ordering new control board to resolve issue.; ordrng 1 W11293378 (cntrl-elec)"
Jesus C.
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 Installed new control and drain pump. Ran calibration. No issues during testing. Tested to complete.
Douglas H.
REFRIGERATOR KITCHENAID KRFC300ESS01 Last trip found faulty ice maker. Replaced ice maker to resolve the issues. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Tommy B.
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HS01 Last visit tech found faulty and 30 switch. Swapped out switches in order to resolve hot surface light issue. No further issues at this time. Yes to survey.
Tommy B.
COOKTOP ELECTRIC KITCHENAID KICU569XSS "Had to reschedule customer due to running behind on schedule. Rescheduled for Tuesday, November 5, a.m. timeframe if possible please; schdld next appmnt for 11/5 TUE 8-12"
Justin R.
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Instructed customer in proper usage of spark igniters. All burners lighting as expected. Explained that burner caps need to be seated securely for proper gas flow. Left leave-behind.
Colton B.
WASHER MAYTAG MVWX655DW1 "Issue was that the cold valve on washer was clogged with debris. Replace lid valve, unit tested good."
Steven G.
ICEMAKER (STANDA KITCHEN AID KUID308ESS1 Found unit had no freon charge. Found water in system will need to change all parts.; ordrng 1 2313624 (condenser) and 1 W10534030 (valve-gas) and 1 WPW10605286 (compressor)
Ivan B.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Checked oven and oven light staying on. When I pushed the door light switch the light stayed on indicating the door light switch is bad. Ordered replacement. Rescheduled 11/5; ordrng 1 W10618131 (LATCH) and 2 W10734063 (LIGHT ASSEMBLY )s
Justin R.
REFRIGERATOR MAYTAG MS12568AES Upon arrival customer said they reseated filter and water was flowing from dispenser.
Jim G.
REFRIGERATOR KITCHEN AID KSSC48QTS02 "Replaced control kit and found UI faulty ordering part will return ASAP to replace. Customer paid upfront. ; ordrng 1 WPW10468941 (contrl-box), used 1 W10789107 (CONTROL KIT) from stock"
lreyes@appliancecareoftexas.com
WASHER WHIRLPOOL WFW5620HW0 Issue was door was not closing. Replace door lock latch. Unit now working. No other issues. Job complete
Tommy B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer stated that the issue is the food is freezing on the top shelf. Inspected previous work and found damper door to be installed incorrectly. Reinstalled to ensure proper function. Educated customer on temperature settings and how to adjust. Ran diagnostics to make sure that the thermistors and evaporator fan are functional. No further issues at this time and unit is testing good now.
Ivan B.
RANGE WHIRLPOOL WFE515SOES2 Checked oven got error code f9 e0 miswired house/miswired range. Checked range wiring was correctly wired at terminal block. Checked outlet and problem is with outlet. Informed they will need electrician. Yes to survey and leave behind.
Jim G.
OVEN ELECTRIC (D JENNAIR JJW2830WP00 According to service pointer W10702370 UI regulates RPM protocol. Low speed blower motor operates outside those tolerances -+145 RPM. Ordering part W10811884 as per service pointer. Collected service fee. Quoted part + labor. Part may not be available via Marcone. Confirmed APD does carry. ; ordrng 1 W10811884 (cntrl-elec)
Ivan B.
WASHER WHIRLPOOL WFW5620HW0 Replaced console assembly and unit working properly at this time. No further issues at this time. Yes to survey and leave behind.
Tommy B.
REFRIGERATOR KITCHENAID KRFF507HPS00 Last visit found faulty icemaker. Found it to be calling for too much water and spilling into fridge compartment. Swapped with new icemaker to resolve issues. Unit testing good now. Yes to survey.
Colton B.
ICEMAKER (STANDA KITCHENAID KUIO18NNZS1 "Issue is that water is not flowing into the machine. Finding issue to be a bad valve, ordering new one to resolve. Since this ticket was created in customers home without the customer there, I have no way of verifying extended warranty on unit. Customer states that it is under an extended warranty. Letting AE know of the situation. ; ordrng 1 W10881366 (valve)"
Shawn W.
OVEN ELECTRIC (D WHIRLPOOL WOS92EC0AS02 The customer wanted me to check the microwave. The oven is fine. Called ACT customer service. Was informed that the client will have to call the Warranty Company to seek an authorization for the Microwave. Told clients Nephew who let me into the home. He will inform the client. Oven is fully operational. Job complete
Devon F.
WASHER MAYTAG MVWC565FW1 "Customer complaint was unit making grinding noise, looked inside tub took agitator off found a quarter between wash plate. Tested unit no grinding noise. Unit is operating as designed."
Tommy B.
WASHER WHIRLPOOL WFW95HEDC Last visit found cracked dispenser assembly. Replaced with new assembly to resolve issue. Ran automatic test cycle with no errors. Unit testing good now.
Devon F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer complaint was unit ice maker not making ice, upon arrival unit ice maker in was stuck do to too much ice bin wedged in. Thought customer how to stop ice maker to prevent from happening again. Unit is operating as designed."
Devon F.
RANGE KITCHEN AID KESS907SSS "Customer complaint was unit door locked. Took door lock switch off to test, part passed tested power to switch no power from control board nor control panel quoted customer 450.23 for parts and labor customer declined. Collected SC 113.66 card."
Doug M.
BELLA WHIRLPOOL KRFC704FSS01 "Arrived to install parts found dispenser is working,customer explaining to me intermittent issue,inspected water tube through door found heater wire broken causing water line to freeze,diagnosed to need water tube; ordrng 1 W10883965 (tube-water)"
Doug M.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Inspected unit found back piece to evaporator cover is missing causing excessive frost in freezer due to not sealing properly,diagnosed to need back evaporator cover ; ordrng 1 W11170274 (cover-evap)"
Devon F.
WASHER MAYTAG MVWB725BW0 "Customer complaint was unit makes loud noise, upon arrival reminded customer about SC 113.66 she stated she didn’t know about SC and refused to pay."
Devon F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint was unit not making ice reverse osmosis tech came and fixed the machine now unit makes ice.
Colton B.
DRYER MAYTAG MEDX655DW1 "Issue was a noisy dryer. Replaced blower wheel and roller, unit is now quiet."
Ivan B.
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Checked microwave. Got no fault codes and all components tested fine. Test ran multiple times and heard no unusual noises. Unit working properly at this time. Issue most likely was turntable installed incorrectly or debris in vent. Cleared vent and set turntable correctly. No further issues at this time. Yes to survey and leave behind.
Steven G.
DISHWASHER KITCHENAID KDTM704ESS3 Ran diagnostics on unit found no error code. After running test found heating element was working as should. Advised to keep door closed after cycle.
Richard G.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint is that the dishwasher has poor performance when washing dishes as well as drying dishes. Customer uses finish rinse aid. Ran unit through diagnostics and automatic test. No fault codes. Unit passed all tests. Checked water temperature as it drained through the garbage disposal, it was barely warm. Spoke with customer about running hot water prior to washing dishes and ensuring the rinse aid dispenser is full. Set rinse aid dispenser to max setting. Left finish powerball detergent sample for customer to try as well. No issues with unit. Tested to complete, unit is good to go. Spoke with customer about survey leave behind."
Justin R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Replaced ice maker in fridge compartment. Ran harvest and fill diagnostics, passed both."
Jesus C.
WASHER AMANA MVWC565F1 Tested washer. Filled tub with water. Found small leak from drain hose. Fixed hose. No leaks during testing. Job complete.
Tommy B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Last visit found faulty pump and motor. Swapped with new pump to resolve issue. Unit testing good now with no further issues.
Jesus C.
DISHWASHER JENNAIR n/a No issues with dishwasher. Collected service fee. Refer to job 63126.
Jesus C.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Tested unit. Door handles are loose. Secured door handles. No further issues. Tested to complete.
Tommy B.
WASHER MAYTAG MVWB865GW0 Customer stated that the unit is leaking from the bottom. Ran diagnostics and found error code F2E1. Cleared codes and performed automatic test cycle to see if minimum water fill would duplicate issue. Unable to duplicate issue. Left leak sheets behind with instructions for customer to call back if issue persists.
Jim G.
REFRIGERATOR KITCHEN AID 0 Thawed valve. Issue resolved. Collected serv fee and labor upfront.
Steven G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Checked refrigerator found compressor, evaporator and condenser and dye drier have been replaced, found no freon in unit went over with black light did not find any dye on parts, contacted Whirlpool tech line and advised, RS772626498 will be changing out unit"
Doug M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced compressor due to high amps no frost pattern on evaporator,tested unit operation checks ok,customer not home for signature"
Doug M.
REFRIGERATOR KITCHENAID KFXS25RYMS2 "Replaced icemaker and fill valve due to failing cycle and fill tests,icemaker filled,operation checks ok"
Doug M.
REFRIG WHIRLPOOL ED2KHAXVB00 "Replaced optics to icemaker due to errors tech line,tested unit operation checks ok"
Uriah B.
COOKTOP JENN-AIR JGD3536BS00 "Found unit had an explosion inside the unit cavity. Soap Tested unit for leaks and none found at time of service. Cx had already had gas company out to check for leaks. Gas co. Found pressure drop over 10 minute period on unit side. Recommend replacing all gas components. Explosion also deformed a number of metal components, particularly the top and all orifice brackets. Needs new top, new valves, new tubing, new burners new brackets. Suggested repair and parts will need to be given to Whirlpool safety and all parts will need to be approved by Whirlpool. Will need 2-3 count to do repair. Also please keep in mind that the Prius did not make it back up the cx driveway.; ordrng 1 7527P042-60 (holder,orifice lf/rr) and 1 W10188365 (tubing-gas) and 1 W10188366 (tubing-gas) and 1 W10188367 (tubing-gas) and 1 W10188368 (tubing-gas) and 1 W10188369 (tubing-gas) and 1 W10205612 (support) and 1 W10205613 (support) and 1 W10205615 (support) and 1 W10361756 (tub
Uriah B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Rescheduled for Friday. Based on video, please pre order control and freezer fan and thermistors.Tribles says they have both in Roanoke! But they are closed Friday; ordrng 1 W11109595 (motor-evap) and 1 WPW10675033 (cntrl-elec)"
John L.
WASHER WHIRLPOOL WTW8040DW "Ran diagnostics on unit, pulled multiple codes. F8E1 long fill, F3E2 inlet temp fault, F6E2 communication error UI to ACU. Attempted to manually test valves, all valves do not will not open. U it does have proper water pressure to it. Replace valves and board to resolve all issues.; ordrng 1 W10625549 (cntrl-elec) and 1 W10632533 (housing)"
Uriah B.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Replaced damper control. All checks ok at this time.
Uriah B.
RANGE WHIRLPOOL RF375PXE0 8053985 control boardFound that the control relay is stuck. Needs new control board. Board is discontinued. Cx to decide whether they want us to find part or they will just buy another unit.
John L.
RANGE WHIRLPOOL WFE320M0ES1 "Inspected unit, open hold found elements have popped. Front left and right have popped as well as rear right. Will have to replace elements to resolve this issue.; ordrng 1 8273994 (surface element) and 1 W10248262 (elmnt-surf) and 1 W10275048 (elmnt-surf)"
John L.
WASHER WHIRLPOOL WTW8500DC3 "F2E1 stuck button, tried to get unit into diagnostics mode. UI unresponsive, unable to do anything to unit. Replace UI and controls to resolve this issue.; ordrng 1 W11030475 (cotrol mtr) and 1 W11035001 (console)"
Michael R.
DRYER WHIRLPOOL WED5620HW0 "Plugged the appliance into a 220 outlet, no error codes, the appliance is heating and working normal"
Michael R.
DRYER WHIRLPOOL WED49STBW1 "Plugged the appliance into a 220 outlet, the appliance is heating and working normal. The wrinkle shield knob is broken ordered part.; ordrng 1 W10756270 (knob)"
John L.
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit, found issue to be with lid lock. Replaced lock and resolved issue.; used 1 W11307244 (LATCH) from stock"
John L.
DRYER WHIRLPOOL MEDX655DW1 "Replaced all components, issue resolved.; used 1 WP3406107 (DOOR SWITCH) from stock"
Douglas H.
WASHER WHIRLPOOL WTW5000DW2 "Unit makes a clicking noise when not in use, while lid is down. Finding the issue to be electronic control and faulty lid lock. Ordering both to resolve the issues. ; ordrng 1 W11116590 (cntrl-elec) and 1 W11307244 (latch)"
Douglas H.
DRYER MAYTAG MEDC465HW0 Replaced wire harness per techline. Now getting good heat on medium setting but as soon as switched to high setting element turns off. Finding temp switch to be faulty ordering temp switch to resolve the issue. ; ordrng 1 WP8578354 (swtch-temp)
Michael R.
WASHER MAYTAG MVWB835DW1 "Installed part ordered, calibrated and performed a diagnostics test, completed with no error codes, the appliance is is working normal"
Douglas H.
RANGE WHIRLPOOL WFE505W0HZ1 "Customer claiming the console started melting when back burners are on. Calling techline due to elements appear to be functioning properly. Spoke with Chris, he stated that the metal console wouldn’t melt if the clock face and knobs aren’t melted. He stated sounds like something was dropped on the console, cosmetic issue not affecting functionality. Also stated do not replace the console unless customer wants to pay for part and labor. SR 7726253109Yes to survey and leave behind. ; rqstng P&A on 1 W11175518 (panl-cntrl)"
Shawn W.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Replaced blower and it started working. I plugged the old one back in on a hunch and it started working. I then decided to put the new control board in and realized that this unit has two control boards, one for the upper and one for the lower. I decided not to change out the control board, I put the new blower back in and all functioned normal. Both upper and lower ovens were reaching temperature and fans were initiating. Although I opened the control board box, it was not used and hopefully can be RV. Ran diagnostics and no errors. Fully functional. Job complete. There is a chance that the old blower was fine and that just me simply unplugging it and plugging it back in was all that was needed."
Douglas H.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Last tech ordered grommet. Installed grommet to resolve the issue. Unit still leaking. Ordering new sump and motor to resolve the issue so it’s factory assembled. Customer also needed a new retainer. Used that from stock. ; ordrng 1 W11087376 (pump&motor), used 1 WPW10503548 (RETAINER) from stock"
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL G7CE3034XS00 Took cooktop out took old sealed out replaced with new seal. Tested unit everything normal. Explained what we did to customer and had customer signed. Also explained survey. And paper
Tommy B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Swapped out console on unit due to numerical display malfunctioning. Unit testing good now. No further issues at this time. Yes to survey.
Devon F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint was unit not dispensing ice or water. Unit is getting water for ice maker but not water dispenser took water line off inlet valve and tried to dispense water no water came out valve. Checked ice dispenser by holding door switch to hear motor, ice dispenser only works when door open. Ordering new water valve and door switch to resolve issue.; ordrng 1 W10913947 (valve) and 1 W11396033 (DOOR SWITCH)"
Douglas H.
REFRIGERATOR WHIRLPOOL GX5FHDXVY010 Unit leaking from freezer and forming ice sheet on bottom of liner. Found cause to be clogged duck bill gromet. Replaced with ptrap kit. Unit testing good now. No further issues at this point. Collected Sc.
Justin R.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Found evap cover with broken tabs at top, harness and thermistor was in wrong spot. Also thermistor looks burnt and will definitely need to be replaced. Ordering parts and scheduling for next week. ; ordrng 1 W11033168 (harns-wire) and 2 WP67006908 (screw)s and 1 WPW10501260 (cover-evap)"
Douglas H.
REFRIGERATOR MAYTAG WRX988SIBM01 Complaint of ice build up under the ice bin. Finding cause to be ice door and ice chute has an air leak. Ordering both to resolve the issue. ; ordrng 1 W10837274 (plate) and 1 WPW10577864 (door-ice)
Steven G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced air diffuser that was ordered and verified unit was operating properly.
Douglas H.
MICROWAVE OVEN WHIRLPOOL WMH31017HB2 Unit shows f1e4 err. Replaced control didn’t resolve the issue. Replaced both interlocks issue didn’t resolve. Calling techline. Spoke with David he stated could be THERMISTAT issue. Ended up finding issue to be loose connection on secondary interlock switch. Unit testing good now. No further issues at this point.
Colton B.
DISHWASHER KITCHENAID KDTE334GPS0 "Issue was a leak in the middle of the door. Replaced seal last time, issue believed to be a faulty seal. Going to try replacing it again. ; ordrng 1 W10909089 (lower seal,bottom)"
Douglas H.
OVEN ELECTRIC (D KITCHEN AID KODE500ESS00 "Unit showing f3e1 oven temp sensor failure. Found failing control board as when cooling down would start making a grinding noise but when lower oven door opened noise stopped and fans came back on. Tested door lock, lower lock didn’t lock. Ordering temp sensor, both electronic controls and temp sensor to resolve the issue. ; ordrng 1 W10801665 (cntrl-elec) and 1 W10859573 (sensor) and 1 W10883049 (latch-door LOWER) and 1 W11179310 (cntrl-elec)"
Justin R.
FREEZER MAYTAG MZF34X18FW00 "Found no power going to start device, tested compressor showing good. Customer is going to wait on the install. Quoted for 467.67. Collected service call 113.66. ; ordrng 1 W11382529 (CONTROL )"
Jim G.
DISHWASHER MAYTAG MDB4949SHZ0 Replaced sump and motor and there was still no response from the motor. Called tech line and spoke to Kathy SR# 7726250859 who informed me the error an only lie with the control or possibly harness. After inspecting control found loose connection. Plugged in and issue was then resolved.
Colton B.
DRYER WHIRLPOOL WED95HEDW Customer complaint is taking to long to dry. Ran diagnostics on unit. F4E1-F4E4 codes displayed in diagnostics. F4E3 Checked dryer vent hose found some restrictions. Took vent tube loose and looked for lent build up. No build up of lent found. F4E4 Checked outlet for volts. Volts test good. Checked junction box and found no issues. Cleared code and ran dryer for 10 minute time dry cycle. Reran diagnostics and found no codes. Dryer is working as designed
Douglas H.
WASHER MAYTAG MVWC565FW0 Unit was stuck in emergency drain mode. Found cause to be soap blocking pressure hose. Cleared soap to resolve the issue. Ran unit through auto testing to resolve the issue. Unit testing good now. Educated customer on proper soap usage. Yes to survey and leave behind.
Jesus C.
REFRIGERATOR WHIRLPOOL GD5RHAXNT01 Freezer temps at 15 fresh food at 40. Good amp draw 0.9. Only a portion of evap has frost pattern. Called SG. Might be low on refrigerant. Reschedule for sealed system tech. ; schdld next appmnt for 11/6 WED !
Ezequiel V.
DRYER MAYTAG MEDB765FW0 "Replaced door seal, dryer sealing properly. Dryer functions as designed. Job complete."
Jesus C.
WASHER AMANA NTW4650YQ0 Complaint is washer will not agitate. Tested washer. Is agitating and spinning. Found gearcase is leaking. Will order new gearcase and all parts that have been damaged by oil. ; rqstng P&A on 1 W10006355 (actuator) and 1 W10006384 (belt) and 1 W10390451 (capacitor) and 1 W10473144 (gearcase) and 1 W10721967 (drive pulley)
Jim G.
MICROWAVE OVEN WHIRLPOOL GT1196SHS1 Confirmed issue. Magnetron was faulty. Replaced magnetron. Tested unit. Issue resolved. Collected payment.
Justin R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Replaced diffuser and solenoid for unit, replaced fridge side thermistor with truck stock. Tested to complete. ; used 1 W10384183 (THERMISTOR ) from stock"
lreyes@appliancecareoftexas.com
DISHWASHER KITCHENAID KDPE334GPS0 Issue was unit does not go on cycle. Found bad console pad is not responding and a bad control board. Ordering new board and new console. ; ordrng 1 W10905154 (console) and 1 W10911471 (cntrl-elec)
Justin R.
DISHWASHER KITCHENAID KDTE234GPS0 "Not getting 120 to water valve, changed out motor and valve. Will need to order new control and wire harness for unit, believe there is a break in the line. ; ordrng 1 W10889940 (harns-wire) and 1 W11305303 (cntrl-elec)"
Ezequiel V.
OVEN ELECTRIC (D KITCHENAID KODE900HBS00 Customer complaint of error code F3E4 replaced PA connector. Oven working as designed. Job complete.
Steven G.
WASHER WHIRLPOOL WFW92HEFC0 "Checked washer found mold in dispenser housing and not getting enough water at fill up, ordered parts ; ordrng 1 W10513404 (WATER VALVE ) and 1 W10817720 (dispenser)"
Shawn W.
WASHER MAYTAG MVWC565FW1 "Electrical outlet fixed. Was now able to get it to go into diagnostics. Received F9 E1 and F0 E2 error codes for over-sudsing and Long drain. Noticed that the drain hose went into the floor, called SG to confirm my suspicions. This is the problem. Washer was installed by Home Depot and they failed to inform the client that for floor drain installation, three additional parts are needed to be purchased at an extra charge (Siphon break kit, 2 connector kits, extension drain hose. I went ahead and propped up the drain hose and told the client to give me a call and let me know how that works as a temporary fix. I briefed the client on the parts they will need and highlighted it in their installation Manuel. I also explained another way they could do it with a PVC pipe. Recommended they call Home Depot as well as Whirlpool customer service. TJ told me he could not authorize the parts because it was on the Installation (Home Depot). He confirmed my diagnoses File N