Replaced harness. Issue is resolved.

Customer complaint is that something is stuck in the vent near the blower wheel. Found an article of clothing stuck in the blower wheel. Ran unit through tests and found no other issues. Unit is good to go.

"Customer complaint is that the unit will trip the breaker when used on a heating cycle. Verified issue. Will need to replace heater. Also ordering timer, fuse, thermostats; ordrng 1 WPW10185982 (Timer) and 1 WP3387134 (Thermostat) and 1 W10900067 (Thermal cutoff) and 1 WP3977767 (Thermostat) and 1 WP3392519 (Thermal fuse)"

Change out heating element along with the thermostat and thermal cut off. Cleared unit of all the lent blockage in there confirmed that there's still blockage in the unit's home as the air flow from the unit does not match up with the air flow coming out of the home gthe home gave customer Patriot vent cleaning info Is collected parts and labor

"Complaint was fridge was not cooling but freezer is fine. Top ice maker stopped working. Fc fan testing ok. No ice build up on rear freeze panel or rear fridge panel. Found build up behind deli drawer. Checked deli board control and found broken harness as well as water and corrosion. Cleaned out water and corrosion. Quoted customer 943.16 before taxes for deli drawer harness, deli drawer control, and deli drawer itself. Customer declined further service due to insulation issues. Degradation insulation was found on outside back panel. Condensation was found and is cold to the touch. Called into tech line to document. Advised customer to contact customer care at 800-253-1303 over the insulation.Collected service call by card. Sr#-7733725907-Drew"

"Customer reported rattling noise coming from behind unit. After inspection found the process stub vibrating against the back compressor cover. Added a zip tie to some wiring and perma gum on the process stub. Unit now functioning as designed without any excessive noise. ; used 1 WP8567668 (Tie wire), and 1 212643 (Perma gum) from stock"

Returned with parts to repair. Installed new strike assembly. Tested unit. Unit successfully completed diagnostic cycle. Unit now functioning as designed.

"Customer complaint is that the unit starts clicking at the back of the unit, coming from the main control board and the user interface consistently reboots itself. Verified issue. Will need to replace main control and ui.; rqstng P&A on 1 W11224256 (Control) and 1 W11387387 (Ui)"

Found broken glass on unit with bent outside door. Ordering assembly but shows OOS. Unit still in box will take quick pic when I open and replace part ; ordrng 1 W11600222 (Glass)

Was unable to replicate the noise described by the customer searched unit throughout front and back in test mode. Was able to replicate a vibrating vibrating noise on the drip Pan applied some padding to resolve this issue could not confirm any other noises on the unit customer to get a video

Our customer is having a problem in which it takes over an hour to reach 450 degrees F. I entered diagnostics and retrieved error codes F2E5 and F6E4 User interface/ACU state status mismatch. I preheated the oven to 450 degrees F. It stalled out at 448 degrees F. I contacted Whirlpool Tech Line to determine what the F2E5 error code is and spoke with Cliff. He checked with Engineering and there is supposedly no such code in the algorithm. We will love forward with the F6E4 procedures. Parts ordered. OOS.; ordrng 1 W11296171 (Console Stainless)

Upon arrival called tech line spoke with Bruce and received Sr 7733596590. Found a short in the units walls not allowing proper defrost. Unit is deemed unrepairable per tech line. No further issues at this point

Upon arrival replaced control board. Tested oven after install and unit was functioning as designed. No further issues at this point

"Upon arrival found multiple leds out, ordering 4 in case. LEDs shows OOS. No further issues at this point ; ordrng 4 W11484836 (Led lights)s"

Customers having ice melt and refreeze for refrigerator sectis device in the refrigerator section ice bin Found good temperatures only issue that I could see is the flapper to the ice door maybe getting mechanically stuck which it looks like it has the possibility of doing since it stops about halfway and struggles before closing quoted 95 in labor plus price of parts; ordrng 1 W11244274 (Door ice) and 1 W11189145 (Door ice)

"Unit appears to either have a very weak compressor or a definite league unit has been on for several days showing almost no fry waiting almost no frostpattern whatsoever pulling an amp draw of about .68, Ordering compressor evaporator and cover. Putting in for SS x2 labor; rqstng P&A on 1 WPW10463013 (Evaporator panel) and 1 WP2188823 (Evaporator assembly) and 1 WPW10463858 (Compressor) and 1 WPW10143759 (Drier hv)"

Customer complaint is that the front right and front left burners are not igniting and the fan in the oven doesnt come on. Verified issues. Will need to order burner heads and blower.; ordrng 2 WPW10256028 (Burner head)s and 1 W11161846 (Caps) and 1 W11441001 (Convection fan)

After clearing all the ice the Pan that was installed became unbowed found that there was ice block a draft clearing unit water is now draining down the refrigerator of operator tube as it should charge discounted labor only

I verified a malfunctioning control. I was able to simply reset unit. Issue is resolved. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock

2109192248. Tested unit. Found Uv dye on fresh food evap. Evap has leak. Will need to replace. Called partner team. Evaporator covered under warranty. Customer responsible for labor. Gave estimate 250 for labor. Will order new evaporator. ; ordrng 1 WPW10643261 (Evaporator)

Replaced wire harness. Unit working. No codes.

Tested unit. Not draining properly. Found drain pump harness damaged. Repaired harness. No further issues during testing. Job complete.

Customer stated unit leaking. Checked errors and found f0e2 over suds. Also found evidence of the dispenser leaking. Ordering dispenser drawer to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11524105 (Dispenser)

I verified issue. Ordering control and Ui per previous techs instructions. ; ordrng 1 WPW10675033 (ACU) and 1 W11330971 (UI)

Upon arrival replaced faulty drain pump with new. Tested unit and unit functions as designed. No further issues at this point.

Last trip found failing user interface. Replaced user interface to resolve the issue. Unit testing good now no further issues at this point. Collected p&l.

Inspected unit, frost and ice has built up at evaporator. Unit is not defrosting, will need to replace heater and its components to resolve issues customer is having with unit.; ordrng 1 W11475516 (Harness) and 1 W11515017 (Motor) and 1 W11355311 (Heater) and 1 W11321510 (Control)

First trip found faulty temp sensor. Replaced temp sensor to resolve the issue. Unit testing good now. No further issues at this point.

Install compressor, vacuum then charged unit. Charged unit with 4.2 ounces of refrigerant, pressure stabilized within normal parameters and unit is cooling. Issue has been resolved.

Out of warranty customer had already paid for labor/service call on last visit. Customer reported unit still leaking from crisper drawer. On last visit I had un clogged drain tube. After inspection found that drain pan under evaporator was frozen. Defrosted thoroughly. Unit now draining properly. Customer did not pay anything this visit since it was a call back on the original issue and service had already been paid for.

Installed control, attempted recalibration. Unit would not attempt and shut off. Placed unit into diagnostics and pull code from unit F2E3 switch mismatch, checked all connectors on board. Found by removing connector to motor from board, control would remain functioning. Attempted to remove connectors one by one under unit to verify if unit remained functional. Control would not remain on when doing so, possible short within harness causing communication issue with unit. Replace harness to resolve, issue may also stem from a bad drain pump. Ordering components to resolve issue. ; ordrng 1 W11255099 (Harness) and 1 W11259498 (Pump) and 1 W10815026 (actuator)

7733723883. Found soap in the float again reported with Tech line customer has soft water and is using a full pod

Installed burners components, tested and issue in unit has been resolved.

Replaced tub sound shield. Issue is resolved.

The customer said there is water underneath the washer at times. No error codes, I filled the tub with water, no visual leaks anywhere on the unit, drained the water, I can hear the drain line fill up and then eventually the water pushes through, it didnt spill over but it is backing up. The appliance has no leaks and working normal, advised the customer of the drain line issue.

Inspected unit, found a foreign object was lodged between heater and body of unit. This wa causing noises and issues customer was experiencing with unit. Removed object and resolved issue.

Before I installed the another ice maker I removed the kick plate and checked the wiring. I cut open the plastic coating to the wire harness that comes out from the door. I found the white wire that goes to the ice maker broken in 2. I tried to make the repair, there isnt enough wire, the door needs to be replaced. Ordered the door, please reschedule the customer when the door comes in; ordrng 1 LW10728959 (Door)

Inspected unit, unit lost refrigerant. Found loss of refrigerant has stressed compressor as well. Leak at evaporator, will need to replace, as well as compressor as performance has been hindered. Ordering components needed for repairs. Was able to charge unit at this time so customer would be able to hold a few items within unit until fix.; ordrng 1 W10798720 (compressor)

Our customer is having a problem with the ovens cooking at lower than expected temperatures. In diagnostics I retrieved no errors. On my last visit the average temperature was 321.67 degrees F and I calibrated the temperature up 30 degrees F. I ran the upper oven and measured a top out at 374 degrees F at 350 F. We will replace the main control. Having to calibrate it 30 degrees is excessive. Installing new temperature sensors as well. Parts ordered.; ordrng 1 W11032469 (Control) and 2 W10859573 (Temperature Sensor)s

The customer was concerned there may be something wrong with the appliance because she thought it was louder than before. I put a cup of water in the mw and heated for 1 minute, the magnetron and fan sound normal, heating properly. The fan speeds and the light above the stove are working normal, at this time Im not hearing any abnormal noises and the appliance is working normal.

"Last trip found failing console and faulty inlet valve. Replaced both to resolve the issues. Calibrated unit, unit testing good now. No further issues at this point."

Product is a Rent-A-Center refrigerator. Customer returned unit to Rent-A-Center stating unit was not cooling. During my inspection at retailer (Rent-A-Center) Product was in fact working correctly both fridge and freezer compartments were cold and holding temperature. Unable to duplicate customers complaint. Issue resolved

Here was a tear in the drain line due to a pet. No further issues. Customer will replace drain line.

Motor belt cam actuator; ordrng 1 W10677717 (motor-drve) and 1 W10721967 (drive pulley)

Customer stated that refrigerator side isnt cooling. Found issue to be faulty thermistor. Ordering thermistor and evaporator fan assembly.; ordrng 1 W11098695 (fan-scroll) and 1 W10316760 (thermistor)

Customer complaint of Baylor arm falling out of icemaker. Inspection of unit shows Baylor arm head in fact fallen out of the motor side of the icemaker. Repositioned arm tested unit repeatedly in front of customer just for everyones understanding. Issue resolved

Replaced control. Tested to complete. Unit is good to go.

Product is out of warranty and after speaking with customer they have declined any further service.

Customer had called back in stating still making the same noise as before. Only thing left that could cause this issue was motor. Replaced motor to resolve the issue. During motor swap ensured motor mount bracket was secured. Unit testing good now. No further issues at this point.

Customer complaint of unit leaking water. Inspection of unit shows unit is leaking water but only when icemaker is calling for water. Replace valve to resolve issue.; ordrng 1 W10498995 (valve-inlt)

"Last tech found failing compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling more efficiently upon testing. No further issues at this point. Used W10890290 lock ring coupler from stock. Advised customer of 24 regulation period. ; used 1 W10890290 (Lock ring coupler) from stock"

Our customer is having a problem with the dishwasher not washing. I found that it is filling and draining but not washing. This unit will need a new sump and motor. Our customer also has a concern about a exposed section of the upper dish rack. Picture included. Our customer is concerned about rust and that getting on his dishes and affecting the health of his children. I explained that this would likely be considered a cosmetic problem which has a limited 30 day coverage. I explained that I would contact Senior Technicians at Whirlpool as well as the Trade Care Team to see what if anything I can do. I spoke with Senior Technician Rich and he discovered that they have finally produced a vinyl paint. I will order and apply SR# 7733723667. Parts ordered.; ordrng 1 W11025157 (Sump and motor) and 1 WP676453 (Vinyl Touch Up White)

Customer stated that dishwasher wasnt draining found issue to be drain hose kinked. Fixed drain hose tested unit everything working properly. No further issues at this point.

"Customer complaint of Beverage Center not cooling. Found compressor drawing 0.40 amps ac. As per Techline (SR#7733699620), issue is either inefficient compressor or a refrigerant leak. Requesting Sealed System Technician for further diagnosis and repair, and ordering 1 Compressor (W10780362). Please schedule Sealed System Technician for soonest availability once parts arrive. As per SB Web, Compressor and Drier replacement are covered under extended Sealed System Warranty (see attached image). ; ordrng 1 W10780362 (Compressor)"

"Customer complaint of DW not cleaning efficiently and leaving light film on glassware. Found washarms and pre-filter clogged with food solids. Removed arms and removed solids. Cleaned pre-filter. Returned unit to operation and machine is testing far better. Counseled customer on best practices, to include calling hot water to sink prior to commencement of wash cycle, routine cleaning of machine, and scrapping food solids into solid waste prior to placing dishes in DW. Should issues persist, please order Motor & Sump Assembly (W11178672), Wash Arm Assembly (W11101428), Feed Tube Assembly (W10861745), Manifold (W11162734), and Upper Spray Arm (WPW10448645) prior to dispatch. Job complete, unit is good to go. No further issues at this time."

"Customer complaint of washer not progressing through cycle. Previous visit found failure at run capacitor, worn splutch, and drive belt. Replaced Capacitor (W11395618), Splutch Kit (W10721967), and Drive Belt (W11239857) to resolve issues. Job complete, unit is good to go. No further issues at this time."

"Customer complaint of F2E1 error code on MW/Oven combo, rendering both appliances unusable. Located circuit breaker and power-cycled unit to no avail. Ordering Control Panel (W10887855) to address issue. Part showing OOS. Collected SC and quoted $934.78 for parts and $234.90 in labor. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W10887855 (Control Panel)"

"Customer complaint of DW no longer washing dishes as well as it once did. Previous visit found that Pump & Motor Assembly is operating inefficiently. Replaced Pump & Motor Assembly (W10861526) to resolve issue. Tested unit & checked for leaks. Reviewed best practices with customer. Job complete, unit is good to go. No further issues at this time. Collected P&L."

"Customer complaint of washer not working. Found fault codes F7E6 (Motor Fault), F2E1 (Stuck Key), & F1E2 (Motor Control Fault). In the process of testing, found 62vdc at J12 1&4. This measurement is far out of spec. Ordering ACU (W11611306) & Actuator (W11481722) to resolve issue. ACU is showing OOS. Please schedule for soonest availability once parts arrive. (SR#7733733079 Orlando); rqstng P&A on 1 W11611306 (ACU), ordrng 1 W11481722 (Actuator)"

"Customer complaint of washer not filling with water. Previous visit found the following stored fault codes: F16 & F12. Upon review of WP Tech Sheet, with and without engineering code, these fault codes were not included in the documents. According to Techline (SR#7733245540 Scott), WP has a bulletin which dictates any machine displaying unpublished error codes must have Timer/CCU replaced. Replaced Timer/CCU (W11574590) to resolve issues. Tested unit and machine is checking good. No leaks. Job complete, unit is good to go. No further issues at this time."

Unit is not making ice. In diagnostic resivoir is reading as full despite being empty. Ordering inlet valve and recirculating pump. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10897719 (Inlet valve)

Customer reported unit now starting up. Upon arrival found unit missing door strike. Installed new door strike. Unit now starting as it should and all components functioning as needed. Unit functioning as designed.

Our customer now has a different noise that they are concerned about. There is a slight humming noise that sounds like normal operation of the motor to me. The loud noise from the rollers is now gone due to my cleaning out the unit and installing the dryer repair kit. I agreed to take an audio recording of the unit to play for my Supervisor as well as to call Whirlpool Tech Line for any suggestions. I played the audio for DH and he felt it was normal operating sound and if anything it is coming from the motor. The motor is functional but could be causing that noise since I cleaned it with my vacuum. As typical it was full of dust as was the rest of the interior of the unit. I spoke with Bruce, Senior Technician at Whirlpool as well SR# 7733731585. There is a 120 month extended limited warranty on the motor for parts but not labor. We can also replace the bracket for the pulley which use to come with dryer repair kits years ago. Unfortunately the blower wheel on this model is plastic and usually will strip because of the design and therefore all the other components would possibly need to be replaced. These parts are not covered under the limited extended warranty. I spoke with our customer and explained the process of trying to improve the slight humming sound from the motor and that I would only use whats needed but provided the worst case scenario for a slight improvement in sound. They will let us know what they decide.; rqstng P&A on 1 W10837240 (Bracket) and 1 W11126010 (Motor) and 1 W11246350 (Housing) and 1 WP697772 (Blower Wheel) and 1 W10578053 (Base), states that autho needed

Unit not cooling. Found leak on dye drier. Fixed leak. Recharged unit. Will reschedule to check for leaks. ; schdld next appmnt for 6/1 WED !

I verified a loose drum and an obstruction. I was able to clear it and secure harness with wire tie. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock

Customer reported water leaking through ice dispenser chute. Upon arrival found clump of crushed ice stuck in the ice dispenser chute. Checked ice bin and all ice was normal so I know the ice maker was not overfilling. Ice maker successfully harvested and filled. Called techline and they confirmed that this is a common issue. They recommended when customer presses paddle to dispense ice that paddle is pushed back all the way to prevent any ice from getting stuck behind dispenser flap. Unit functioning as designed. Gave customer instruct on usage.Sr 7733728015; used 1 WP8567668 (Tie wire) from stock

Replaced magnetron, transformer , and light socket. Tested unit everything working properly.

Changed out ice maker tested unit , customer to monitor

Replaced main harness tested unit everything working as designed.

Replaced door everything working as designed and has a good door seal.

Front door glass broken. Adhesive for door glass failed. Called tech line. Sr 7733730930. Documented with safety. Authorization W12XM60WPL1. Parts and labor covered. Safety reference 7733716781. Will order new door. Will reschedule once part arrives. ; ordrng 1 W11176456 (Door)

Our customers lower washing machine sounds like a rocket ship taking off in spin. This unit will need to have the bearings replaced. Unfortunately one of the parts is not available anymore. I advised our customer to reach out to the manufacturer or look into her warranty to see if Samsung would have a limited extended warranty for these parts because the repair minus the one part unavailable is cost prohibitive. I was able to find the part. ; rqstng P&A on 1 DC97-19645C (Tub back) and 1 6031-001641 (Washer) and 1 DC97-16086B (ASSY DRUM;WF457ARGSGR)

Replaced all wiring and gridcutter. Issue is resolved.

Customer complaint is that the ice is not dispensing. Found the auger motor to be stripped. Will need to order auger motor. ordrng 1 W11310391 (Auger motor)

Upon arrival replaced door. Hose at bottom didnt match up. Called and asked a few techs if they had ran into the situation was told to shave hose down a bit. Didnt work, removed new door and replaced with old. Advised customer I needed to re order door, door is OOS. Will call tech line later when available to ask about door issue. ; ordrng 1 LW11202404 (dor-fip)

Upon arrival tried removing agitator but bolt is seized on. Found a small amount of oil indicating gear case leaking. Need to order drums, and other parts associated with replacing the gear case and drum. Tub and drum are OOS ; ordrng 1 W10752187 (screw) and 1 W11550891 (Agitator) and 1 W11178227 (Basket assembly) and 1 W11551646 (Spanner) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (screw)

Upon arrival called tech line spoke with Anthony and received Sr 7733732073 was told to run diagnostic, found evap thermistor was faulty and not engaging. Also found sensor in the recirculation pump was faulty also. Customer is concerned with heat the unit is giving off, checked fan and was running. Tech line said the unit hasnt been able to turn off and is producing more than normal heat. Was told to order recirculation pump and pump harness since the evap thermistor is attached to harness. Was told to ohm out evap thermistor/check harness upon return. On test mode after part install Water valve should fill, max ice light should go from blinking to solid. Evap test max ice light should start blinking once done. ; ordrng 1 W11542867 (Recirculation pump) and 1 W11126268 (harns-pump)

Installed new ice maker. No issues during testing. Job complete.

#9510. Replace external drain pump and tubing tested unitested unit unit is working no leaks got signature

F9e1 code was found. Long drain. Lifted machine to access drain pump and found the lower wire harness is out of the socket. Ordering lower harness.; ordrng 1 W11591637 (Lower harness)

I verified a faulty actuator. Replaced part. Issues resolved. ; used 1 W10913953 (Actuator) from stock

Installed new ui and control. Temperature probe test good. Calibrated oven. Lowered 15 degrees. No further issues during testing. Job complete.

Customer states the previous tech fixed the water issue, but the icemaker is not working. Tested icemaker, it is operating fine. Issue is with the dual inlet valve. Ordering valve.; ordrng 1 WPW10341320 (Dual valve)

Installed new bi metal. No further issues during the. Job complete.

Upon arrival customer stated unit would make a weird noise in the air filter. Verified a faulty air diffuser. W11175955 Air diffuser to resolve issue. Customer wants be serviced at 8am due to having to leave at work at 10am. ; ordrng 1 W11175955 (Air diffuser)

Customer complaint is that the unit has a gap at the top of the vent stack. This is an install issue, nothing is wrong with the unit functionally. Suggested customer to speak with the builder and have them install it properly.

Customer complaint is that the door open light wont turn off. Customer thought this was going to be covered by Whirlpool. Unit is out of warranty. Door switch in freezer is frozen open and will need to be thawed out for the switch to work and the light to go out. Customer is going to attempt to fix it.

Upon arrival noticed that unit was out of warranty. Customer had a receipt that stated she had purchased 5 year extended warranty. Let customer know she would have to contact whirlpool or lowes and have them dispatch ticket to us stating that unit it covered otherwise if I looked at unit today I would have to charge service call. Customer stated she will contact whirlpool and lowes to get it situated.

Upon arrival swapped out faulty control and main harness per tech line to get the unit up and running. Put unit back together and tested unit. Issue still persisted. Contacted tech line again and per tech line the last Whirlpool tech on tech line had me swap out the wrong harness. Ordering the correct harness W10764770 pump harness. Customer stated that the builder would swap put the unit if we didnt get it right this time out. Customer is visibly frustrated and upset. Customer also stated he would contact Whirlpool regardless of the unit working once repair is done because he did not like that I had to remove so many pieces of the unit. He states he does not want the unit anymore working or not working due to being gutted for harness replacement as well as control replacement. ; ordrng 1 W10764770 (Pump harness)

Complaint is its not drying. Behind unit is covered in dust and lent. Removed duct and found it clogged with lent. Cleaned it out and checked house vent and it too is clogged. Removed and recommended to customer to get ducts clean. Checked dryer exhaust temperature. Reached 155 before cycling off. Unit working fine.

Unit is not making ice. In diagnostic resivoir is reading as full despite being empty. Ordering inlet valve and recirculating pump. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10897719 (Inlet valve)

Customer complaint is that the unit makes a loud noise. Entered diagnostics and found error code F2E1 stuck button. Ran unit through diagnostics cycle. Unit ran through cycles fine until the spin cycle was reached and the gearcase was making a grinding and humming noise. Will need to order gearcase, and motor parts. Customer is not happy because her initial appointment was rescheduled due to parts needing to be ordered, and I am now here with no parts. Informed her she will need to discuss that with our office. Called customer to inform her of what needed to be done (customer left and daughter was home). She is not happy and wants someone to be at the house tomorrow to finish the repair. Informed her that I could not make that promise. She said she wants me to inform our office to call her if we cannot come back tomorrow to finish the job.; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754158 (Stator) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor), states that autho needed

Upon arrival used cutoff kit sent to customer from Whirlpool to replace faulty cutoff. Reassembled unit and put missing screws from last company out. Unit functions as designed. No further issues at this point.

Customer complaint is that the unit will trip the breaker when used on a heating cycle. Verified issue. Will need to replace heater. Also ordering timer, fuse, thermostats; ordrng 1 WPW10185982 (Timer) and 1 WP3387134 (Thermostat) and 1 W10900067 (Thermal cutoff) and 1 WP3977767 (Thermostat) and 1 WP3392519 (Thermal fuse)

Change out heating element along with the thermostat and thermal cut off. Cleared unit of all the lent blockage in there confirmed that there's still blockage in the unit's home as the air flow from the unit does not match up with the air flow coming out of the home gthe home gave customer Patriot vent cleaning info

Complaint was fridge was not cooling but freezer is fine. Top ice maker stopped working. Fc fan testing ok. No ice build up on rear freeze panel or rear fridge panel. Found build up behind deli drawer. Checked deli board control and found broken harness as well as water and corrosion. Cleaned out water and corrosion. Customer declined further service due to insulation issues. Degradation insulation was found on outside back panel. Condensation was found and is cold to the touch. Called into tech line to document. Advised customer to contact customer care at 800-253-1303 over the insulation.

Customer reported rattling noise coming from behind unit. After inspection found the process stub vibrating against the back compressor cover. Added a zip tie to some wiring and perma gum on the process stub. Unit now functioning as designed without any excessive noise. ; used 1 WP8567668 (Tie wire), and 1 212643 (Perma gum) from stock

Returned with parts to repair. Installed new strike assembly. Tested unit. Unit successfully completed diagnostic cycle. Unit now functioning as designed.

Customer complaint is that the unit starts clicking at the back of the unit, coming from the main control board and the user interface consistently reboots itself. Verified issue. Will need to replace main control and ui.; rqstng P&A on 1 W11224256 (Control) and 1 W11387387 (Ui)

Was unable to replicate the noise described by the customer searched unit throughout front and back in test mode. Was able to replicate a vibrating vibrating noise on the drip Pan applied some padding to resolve this issue could not confirm any other noises on the unit customer to get a video