We serviced a
MAYTAG DRYER
Model MED8630HC2
Near Port O'Connor, TX 77982
Michael
Job Details: 04/19/2022
"The front panel had a dent on the bottom right and the drum was rubbing on the right side making a loud noise. This is a stackable unit. I had assistance bringing the dryer down, took the front panel of and took out the drum, I was able to knock out the side, put the appliance back together, the appliance is no longer rubbing and making the noise, put the appliance back in place with assistance. The front panel needs to be replaced, no ETA, please reschedule the customer when the part comes in;"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Port O'Connor, TX 77982
Michael
Job Details: 04/19/2022
"I called and spoke with the customer, advised him of the SCF, he said he didnt want to spend the money on it"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Victoria, TX 77904
Michael
Job Details: 04/19/2022
"After discussing the fees with Mr Rocha, he said to go ahead and make the repair. After making the repair he said he wasnt going to pay for it, said his wife needs to pay for it. She wasnt there, gave him a magnet so Claudia could call in with the payment. The appliance is working normal"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77904
Michael
Job Details: 04/19/2022
"When I install the new capacitor, the black/white wire broke in 2. Made the repair with a butt connector, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS1
Near Rockport, TX 78382
Michael
Job Details: 04/19/2022
"The screws to the inner glass had been removed, the customer had the screws, put them back in place, installed the trim on both sides, put the door back in place. Preheated the oven, the door is sealing properly no heat coming out, the appliance is working normal."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rockport, TX 78382
Michael
Job Details: 04/19/2022
"I was unable to pull out the appliance, the husband will pull it out and reschedule when hes done. ;"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Rockport, TX 78382
Michael
Job Details: 04/19/2022
"The appliance isnt t heating again. Tested the high limit thermostats and the heat element, all normal, voltage is also good at the wall outlet and the appliance, tested the fix thermostat, needs to be replaced, ordered the part and rescheduled the customer. The customer thinks he should have extended warranty, he will look into it before we come back. I advised him if its not he would be responsible for the fees; ordrng 1 WP8318268 (Fix-thermostat)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Aransas Pass, TX 78336
Michael
Job Details: 04/19/2022
"The customer said the appliance was leaking. There isnt any water hook ups at this location, did a visual check on the drain hose underneath, holes in the inner hose. Checked the pressure hose, no damage to it or the harness, found F0E3, F0E5, F7E6, F7E1, F2E1 error codes, cleared err codes. Tested the agitation cycles, its not agitating, the spin cycle and the other components are working, ordered the inner hose and actuator, rescheduled the customer.; ordrng 1 W10899966 (Hose) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Corpus Christi, TX 78412
John L.
Job Details: 04/19/2022
"Inspected unit, found unit was locked. Was able to unlock machine, tested for any issues. None found and issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Corpus Christi, TX 78412
John L.
Job Details: 04/19/2022
"Inspected unit, found icemaker is no longer turning and is one of the reasons why icemaker is not working or dispensing ice. Also found issue with ice bin, ice bin got damaged because of issues with icemaker. Will need to replace bin and icemaker to resolve issues on this unit.; rqstng P&A on 1 W10377151 (icemaker) and 1 W10562191 (ice-contnr)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS3
Near Aransas Pass, TX 78336
Michael
Job Details: 04/19/2022
"There isnt any information on the entitlement sheet, serial number shows it to be over a year old and we dont have purchase date information, it wont cover the repair. Kevin the superintendent is aware of this, hes not sure why were coming out, he will call his rep."
We serviced a
AMANA RANGE
Model ACR4303MFB5
Near Robstown, TX 78380
Adam
Job Details: 04/19/2022
Customer complaint of coils fluctuating on and off. I did explain to customer that this is considered normal operation of the stove that they do have built-in regulators that will cycle power through the unit. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Corpus Christi, TX 78414
Adam
Job Details: 04/19/2022
Customer complaint of freezer door no longer closing and hard to open. During the Call in customer did describe parts required for repair. Parts that were ordered and I went out with were unfortunately the wrong components to complete the repair and those will be sent back. But parts that are required are both right and left door slide part number W10120018 x 2. I did advise customer that labor charge would be $150 and the estimated cost of parts $166 apiece. Customer was charged a diagnostic fee of $124 plus tax. Customer was unaware that billing was done on site and was expecting an invoice. fortunately billing was able to be handled on site and customer so far wishes to continue with the repair.; ordrng 2 W10120018 (slide)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZHV00
Near Corpus Christi, TX 78410
Adam
Job Details: 04/19/2022
Customer complaint of freezer light no longer working. Inspection of unit shows type of light is a simple screw in lightbulb and is considered routine maintenance on the customers parts not covered by insurance Or warranty of any kind. I did remove the lightbulb and gave it to the customer so they could have a reference on purchasing a new one. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Port Aransas, TX 78373
John L.
Job Details: 04/19/2022
"Installed housing, issue on this unit has been resolved."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Corpus Christi, TX 78418
John L.
Job Details: 04/19/2022
"Inspected unit, found center burner having issues igniting. While inspecting unit found wrong caps were on wrong burners, removed and cleaned off caps and tested center burner again. Center burner now with lights immediately and flame is no longer burning orange or extremely high. Issue on unit has been resolved."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5021SRAA
Near Corpus Christi, TX 78410
Adam
Job Details: 04/19/2022
Customer unable to keep appointment due to power outage. Customer states she will call and reschedule later.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Corpus Christi, TX 78410
Adam
Job Details: 04/19/2022
undefined; ordrng 1 W11456889 (Ice maker) and 1 W11460084 (Water valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78418
John L.
Job Details: 04/19/2022
"Ran diagnostics on unit, pulled one code F8E4 overfill switch. Cleared code on unit and ran test cycle, while test cycle was going checked overflow switch for any issues. No issues found with switch and unit went through test cycle without issue. Unit no longer produced any errors."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Corpus Christi, TX 78414
John L.
Job Details: 04/19/2022
"Inspected unit, installed burner. Turns out issue was not with burner, unit has multiple switches failing or starting to fail. Will need to replace switches to resolve issue.; ordrng 1 W10857622 (switch-inf) and 1 W10843843 (switch-inf) and 2 W10578768 (switch-inf)s"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78410
Adam
Job Details: 04/19/2022
Customer complaint same as last time repeated cycles in order to drive a single load. Inspection beauty shows good voltage and very high temperatures inside the tub but that is because unit is unable to exhaust airflow which leads back to the same issue as poor ventilation for the dryer as far as I can tell dryer is vented vertically and takes several 90? turns before exiting out a 15 or 20 foot roof. I did advise customer that dryers are not purposely meant to push air quite that far and this will be an ongoing issue for them if they do not address it correctly. Went over same advice as previous visit. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78259
S
Job Details: 04/19/2022
Upon arrival customer stated unit would frost in the freezer side of the unit. Found that the door seal was not matching with the door. I could raise up the freezer door but the unit would go back down after letting go of the door. Contacted tech line and per tech line order a freezer bottom hinge and get a helper to help with the door and tweak the hinge to cause the door to raise up the door a tad to properly seal. Per tech line pre tweak the hinge to adjust the door. Requesting a 2nd tech for help with the freezer door. ; ordrng 1 W11093938 (Bottom freezer door hinge) and 1 W11095731 (Door closer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Alice, TX 78332
Adam
Job Details: 04/19/2022
Install thermostat harness and fan tested unit issue resolved. Product is cooling and fans are blowing.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near San Antonio, TX 78259
S
Job Details: 04/19/2022
Upon arrival customer stated that Home Depot sent out a technician to work on the unit. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78415
Michael
Job Details: 04/19/2022
"The customer it doesnt seem washing the clothes. No error codes, calibrated the appliance and tested the agitation cycles manually, its not agitating. Looked underneath and found the actuator is a defective part, installed new one from TS. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is agitating and working normal ; used 1 W10913953 (Actuator) from stock"
We serviced a
KENMORE WASHER
Model 24932200
Near San Antonio, TX 78230
Sebastian
Job Details: 04/19/2022
Found that the unit is not actuating found heavy oil leaking down at the transmission shaft bad belts cost to repair unit would cost more than getting a new unit customer to let unit go. Collected priority service fee plus discounts
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Taft, TX 78390
Michael
Job Details: 04/19/2022
"F0E3 overload error code, tachometer missing or wrong signal, called and spoke with TJ, SR7733465641. He said that the ACU is communicating properly, that the gearcase was probably going to be the issue due to what Ive done thus far. I removed the agitator and there was dog hair wrapped around the shaft of the gearcase, removed it and put it back in place, still isnt agitating. He said to order the gearcase, I went ahead and ordered the lower harness just in case, and the control to have on hand. Please reschedule when all parts come in ; ordrng 1 W11590868 (Lower harness) and 1 W11423758 (Gearcase) and 1 W11543994 (Control)"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NRTS3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/19/2022
Found that part was not delivered re-ordering part; ordrng 1 WP2313633 (Thermistor)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Atascosa, TX 78002
Jay
Job Details: 04/19/2022
"Arrived and found F3e3 water temperature fault, f8e1 long fill, and f8e6 water hazard. Called into techline. Unit is improperly installed. Water line is dropped in from the roof and split into 2. Water supply runs along metal roof. Advised customer to correct it. Rich 7733471839"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78253
Jay
Job Details: 04/19/2022
"Replaced inlet, fascia, and ice maker. Unit testing good."
We serviced a
KENMORE DISHWASHER
Model n/a
Near San Antonio, TX 78259
S
Job Details: 04/19/2022
Contacted customer and per customer they only want a certified Kenmore technician out and would not want to waste money. Advised customer we could service the unit but would charge a sc. customer was not happy that we are Whirlpool and not a Kenmore company. Denied service. No further issues at this point. Moving on to next call.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ04
Near San Antonio, TX 78228
Garry
Job Details: 04/19/2022
"Customer complaint of refrigerator IM not making ice. Noticed ice buildup on FC evap cover, Ice Box Fan not working, Icemaker unresponsive to testing, faulty Defrost Sensor, and no power getting to defrost heater. This unit needs new Icemaker(WPW10300024), Fan Motor(WPW10162697), ACU(WPW10312695), and Defrost Harness(W11174743). Quoted customer $190 in Labor and $690.85 in Parts. Customer to decide on repair vs replacement and call us if repair is their choice. Collected SC. Job complete."
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/19/2022
Complaint is unit not reaching temperature. Tested unit. Set at 300. Unit reached and held temperature. No issues during testing. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78253
Jay
Job Details: 04/19/2022
"F8e1 long fill, f3e2 inlet water temperature fault,f0e3 overload, f0e4 spin limited by water temperature, f2e1 ui stuck button codes were found. Went to replace water inlet valve and found valve to control wire harness a wire out of its socket. Ordering harness. Collected 134.23 for service call with taxes. Quoted 197.43 before taxes for wire harness and labor. ; ordrng 1 W11193817 (Wire harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Garry
Job Details: 04/19/2022
"Customer complaint of washer not using enough water. Verified proper function of machine with Techline(SR#7733471926 Kirt), ensured pressure system was clear and functional, checked valves for obstructions. Advised customer on theory of operation and best practices. Job complete, unit is good to go. No further issues at this time."
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS02
Near San Antonio, TX 78258
Jim G.
Job Details: 04/19/2022
I verified a open thermistor. I replaced faulty thermistor also found ice door chute malfunctioning. Collected service fee. ; ordrng 1 Wp2180353 (Ice chute door)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/19/2022
Tested range. Bake not working. Found bad igniter. Replaced igniter. Good bake. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MED6630HC0
Near San Antonio, TX 78240
Garry
Job Details: 04/19/2022
"Customer complaint of loud thumping noise toward end of cycle. Unable to recreate noise. Inspected drum rollers, drive belt, and blower fan. All components looking good and testing well. Customer to monitor, record any reoccurrence, and contact WP if there are future issues. Unit is covered by 12mo WP warranty. See PoP attached. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Converse, TX 78109
Chris S.
Job Details: 04/19/2022
Customer stated that middle door was dented. Still under 30 day warranty. Ordered door told customer door will be sent to them directly.; ordrng 1 W11435354 (Middle door)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near San Antonio, TX 78244
Chris S.
Job Details: 04/19/2022
Customer stated that washer wasnt working right. Found issue to be faulty actuator replaced actuator tested unit everything working properly.; used 1 W10913953 (Actuator) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Converse, TX 78109
Daniel
Job Details: 04/19/2022
Customer reported washer not draining properly. Upon arrival found all other components functioning as designed. No error codes. It seemed like drain pump was not draining with the proper force. Drain power was very low compared to what it shouldve been normally. Replaced drain pump and tested unit. Unit now gives off a nice strong drain and is now functioning as designed. Issue was faulty drain pump.
We serviced a
MAYTAG THIN-TWIN 24' LE
Model MLG22PRAWW1
Near San Antonio, TX 78257
S
Job Details: 04/19/2022
Upon arrival customer stated that corporate called a technician out to get the unit fixed. No further issues at this point.
We serviced a
WHIRLPOOL VENTHOODS
Model WVU17UC0JS0
Near San Antonio, TX 78253
Jay
Job Details: 04/19/2022
Replaced vent fan. Unit is stronger now but also explained to customer that the fan is in the middle of the vent so it wont be as strong along extreme edges. Ordering filter latches. Light cover is psp ordering that upon installing latches. ; ordrng 2 W10416841 (Filter latch)s
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Boerne, TX 78015
S
Job Details: 04/19/2022
Upon arrival switched out faulty water inlet valve with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78230
Garry
Job Details: 04/19/2022
"Customer complaint of DW tub being dented. Verified customer complaint and ensured functionality of machine and that no other components were damaged. Tub is on order, but not yet received. Please schedule for soonest availability once parts arrive. ; saved tckt"
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KOST100ESS00
Near San Antonio, TX 78230
S
Job Details: 04/19/2022
"Upon arrival, switched out faulty console/ui with new. Tested unit and unit functions as designed. Collected 676.85 for part and labor. No further issues at this point."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM00
Near San Antonio, TX 78213
Garry
Job Details: 04/19/2022
"Customer complaint of unit not making ice. After extensive testing, UI Panel proved to be the source of the issue. Power-cycling unit restored functionality. Customer has opted to not have us repair the unit and will call us if it fails again. Collected SC. Job complete. SR#7733468383 JR"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Converse, TX 78109
Daniel
Job Details: 04/19/2022
"Customer reported dryer door not closing properly. Upon arrival found that front panel where the hinges sat were bent on both sides which was causing the door not to close fully. I had ran into this issue a couple weeks back and had replaced both hinges which did not fix the issue due to the front panel being bent. Ordering front panel, door switch, and rescheduling both hinges. Will return with parts are available to repair. ; ordrng 1 W11402953 (Front panel) and 1 W11551763 (Door switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78217
S
Job Details: 04/19/2022
Upon arrival switched out wash plate with new. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bulverde, TX 78163
Jim G.
Job Details: 04/19/2022
I verified a clogged ice contained. Cleared obstruction and used wire tie to secure harness. Issue is resolved ; used 1 Wp8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Live Oak, TX 78233
Daniel
Job Details: 04/19/2022
Customer reported that grey clips on freezer lid caused damage to lid gasket which is causing condensation inside freezer. I did not see the grey clips on the parts breakdown so I contacted techline. After doing a video chat with Techline he stated he did not see the clips on his breakdown as well and believes the clips are places on the lid to prevent damage to lid during shipping. Ordering gasket since the reasoning for the damage was due to the clips that were attached to lid. Will return when part is available to repair.Sr 7733467498 ; ordrng 1 W11597677 (Door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cibolo, TX 78108
Chris S.
Job Details: 04/19/2022
Customer stated the icemaker on freezer door was not working. Found reason for icemaker not working was because wire harness on freezer door had broken wires need to order freezer door told customer Walpole will be sending them the door directly and to call us when they get it in.; ordrng 1 LW11037733 (dor-fip)
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHG2250TS0
Near Selma, TX 78154
Chris S.
Job Details: 04/19/2022
Customer stated that refrigerators got struck by lightning and its not working anymore. Found issue to be faulty inverter box and control board. Collected service call and quoted P&L 674.04; ordrng 1 241577511 (Inverter box) and 1 5304510331 (Control)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Bulverde, TX 78163
Jim G.
Job Details: 04/19/2022
Replaced TOD and oven temp sensor. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 04/19/2022
I replaced the faulty UI. Tested unit thoroughly both I test mode and regular cycle. Issue is resolved.
We serviced a
MAYTAG OVEN ELECTRIC (D
Model CWE9000BCB
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/19/2022
"Last trip received f4 sensor error. Replaced sensor to resolve the issue. Issue still persists. Issue is with control. Unit needs a new control. Part showing as discontinued/NLA. Marking as needs authorization to send it to the extended warranty to see if they can locate the part; rqstng P&A on 1 7601P233-60 (Control), states that autho needed"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBR204ESB00
Near San Antonio, TX 78209
Garry
Job Details: 04/19/2022
Customer complaint of loud noise when cooling. Evaporator Fan ordered but not yet received. Ordering Thermistor(W10772858) and Defrost Heater(W10292475) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10772858 (Thermistor) and 1 W10292475 (Defrost Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near San Antonio, TX 78254
Sebastian
Job Details: 04/19/2022
Found icemaker to be non-operational ordering icemaker to resolve issue one delivered was incorrect. Icemaker on back order advise customer that they may ship the part directly to them and to call us if this happens; ordrng 1 W11546935 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/19/2022
"Customer stated unit never made ice after repair. Tested unit through diagnostics testing, no ice maker errors present. Ice maker harvest test passed and fill test passed. Issue is with controls. Ordering main control and ui to resolve the issue. Bringing ice maker back as just incase. Both parts psp oos ; ordrng 1 W10843055 (Control) and 1 W11387386 (Ui board)"
We serviced a
LG DRYER
Model DLEX8100V
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/19/2022
"Customer stated unit powers up but doesnt start. Found issue to be motor shorted out the control board. Unit would need new control and motor to resolve the issue. Quoted 702.39 p&l (tier 3 with additional labor for additional part). Customer declined repair at this point, advised would write up estimate just in case. Collected sc. ESTIMATE ONLY!; rqstng P&A on 1 EBR76519513 (Electronic control) and 1 4681EL1008J (Motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/19/2022
Advised customer of sc prior to entering home. Customer stated the builder said it was under warranty. Showed customer the entitlement page showing warranty expired in January 2022. Customer heard back from builder stating to pay sc and will get reimbursed. Customer stated inspector said front left burner only operates on high. Tested unit and found unit in proper working order. No further issues at this point. Collected sc.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Helotes, TX 78023
Sebastian
Job Details: 04/19/2022
Replace filter housing damper and thermistor to resolve most of the issues going on in the refrigerator cabinet unit is no longer leaking in the damper is functioning as it should. On final check up found that icemaker would not rotate when Johns could not get water in the icemaker could nugget icemaker to harvest icemaker does have proper Power watering icemaker to catch the last issue; rqstng P&A on 1 W10884390 (Icemaker)
We serviced a
MAYTAG DRYER
Model MVW7232HW0
Near Center Point, TX 78010
Drew
Job Details: 04/19/2022
Upon arrival found the control faulty. Priced repair for customer declined to proceed due to cost. Collected service call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Chris S.
Job Details: 04/19/2022
Replaced evaporator harness and start device. Tested unit everything working properly collected P&L 271
We serviced a
JENN-AIR RANGE
Model JGRP548HM01
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/19/2022
"Last trip had same issue after replacing main control, expansion board, and both oven valves. Believed issue to be with dsi board. Replaced DSI board and same issue persists. Unit 30 oven starts up and heats briefly and then shuts down. Contacting techline, spoke with Travis, explained everything done to this point. Had me test a few points. Discovered not enough voltage supplied to dsi board. He stated to replace main harness. Sr 7732279655. Ordering main harness to resolve. Part psp ; ordrng 1 W11200305 (Main harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Antonio, TX 78253
Jay
Job Details: 04/19/2022
Arrived and asked customer what the issue was with the ice maker. Said he did not have any issues and was surprised I was there.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Jay
Job Details: 04/19/2022
No codes found. Replaced suspension and knocking went from contestant while spinning to just happening when speeding up. Contacted tech line. Ordering gear case File number is7733466883; ordrng 1 W11454734 (Gear case)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOCE900HSS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/19/2022
Installed new UI. Still having communication error. Will need to replace control. ; ordrng 1 W11294388 (Control)
We serviced a
WHIRLPOOL DRYER
Model n/a
Near San Antonio, TX 78250
Jay
Job Details: 04/19/2022
"Arrived and found rodent feces on the machine. Did not do any work. Explained to the customer but she did not see, to understand."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Kerrville, TX 78028
Drew
Job Details: 04/19/2022
Replaced gear case and drain pump to resolve leaking issue. No further issues at this point
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Schertz, TX 78154
Daniel
Job Details: 04/19/2022
Customer wanted second opinion on front left burner. Upon arrival found burner functioning as designed. Burner would burn on its lowest simmer without going out. Advised customer to always make sure the burner cap is center and flush with the burner itself. Unit functioning as designed. No issues. Customer has 1 year builders extended warranty
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/19/2022
Installed new suspension. Found basket and tub are warped. Will need new basket and tub. Collected payment for suspension. Will collect for labor on next visit. ; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/19/2022
Complaint is unit leaked once during a wash cycle. Tested unit. Ran cycle. No leaks during testing. Customer stated they are pre washing dishes before the cycle using hand wash detergent. This is causing excess suds to eat out of tub. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCCP30
Near San Antonio, TX 78257
Sebastian
Job Details: 04/19/2022
Customer says icemaker hasnt started working since last diagnosis customer canceling Outcall if further issues happen recommending return the timer
We serviced a
MAYTAG FREEZER
Model MZF34X20DW03
Near San Antonio, TX 78255
Sebastian
Job Details: 04/19/2022
"7733467235, Found the evaporator to be frozen and ice again all components at the bottom are testing good resistance from the evaporator thermostat does not translate up to the control it is picking up an extra 1K home somewhere in the system tech line advising me to change out control and thermistor one last time before condemning unit due to inner wire harness being stretched or destroyed; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near San Antonio, TX 78209
Garry
Job Details: 04/19/2022
"Customer complaint of washer not completing cycle. Verified power, polarity, and wiring. Found fault codes: F3E1(Water Level System Error), F8E1(No Water Detected), F8E3(Overflow Condition), and F6E3(Communication Error). Checked harness to pressure switch and integrity of pressure tube. All checking good. Could not get machine to progress through diagnostics cycle. Door lock checking good. Counseled customer on proper dosing of detergent. Ordering ACU(W11201290) to resolve issues. Rescheduling Inlet Valve(W10599356). Please schedule for soonest availability once parts arrive. (SR#7733465939 Steve); ordrng 1 W11201290 (ACU)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/19/2022
"Customer stated on some cycles the unit will stop mid cycle and the console blinking. Another time unit powered off completely and let out a bunch of heat, customer stated thought unit over heated. Checked for errors,no stored errors present. Ran test cycle to check unit. Unit functioning properly at this point. All signs point to control issue. Quoted 372.81 for p&l (tier 2) total with sc 505.80. Collected sc. Customer wishes to proceed with repair. Ordering control to resolve the issue. Part oos; ordrng 1 W11225084 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 04/19/2022
Customer stated freezer door not closing properly and ice building up in the upper right hand corner of the freezer compartment. Found cause to be the freezer door is slightly warped. Ordering freezer door to resolve the issue. Advised customer of potential of 12 week turn around to receive the door. ; ordrng 1 W11566705 (Freezer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 04/19/2022
Found the dispenser was broken and replaced with new dispenser recommended powder detergent for wash and rinse aid filled with rinse aid to show them the difference
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78250
Jay
Job Details: 04/19/2022
Complaint was that during agitation grinding noise was heard. Replaced slider and stator. Calibrated and ran diagnostics. No codes came back. Put into low and high agitation no noise.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS05
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/19/2022
"Customer stated unit still doesnt heat properly. They have calibrated unit all the way up and is still about 25-30 degrees too cold. Checked for errors, none found ran unit and tested with digital read out thermocouple. Found upper oven running Slightly hot. Adjusted calibration to resolve the issue. Unit now functioning as designed. Sc under 90 day warranty"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SG/AA
Near Boerne, TX 78015
Douglas H.
Job Details: 04/19/2022
"Last trip found faulty power supply, and both electronic controls. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Kerrville, TX 78028
Drew
Job Details: 04/19/2022
"Upon arrival there was water still in the unit and no power to the control board. Checked for proper voltage. Replaced control board. Unit powered up. Ran unit through diagnostics mode. All functions on the unit passed, check water level pressure sensor and hose, checked out good. Did find a issue with drain hose being crimped due to placement of exit hose. Advised customer to get the drain hose fixed. Other then that unit Is functioning as designed, no further issues at this point"
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near Kerrville, TX 78028
Drew
Job Details: 04/19/2022
"Replace motor, fuses, and blower wheel to resolve issues. No further issues at this point"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78250
Douglas H.
Job Details: 04/19/2022
"Customer stated freezer not cooling but rc is still cooling. Checked temps found freezer at 56 degrees and rc at 40 degrees. Found no ice build up on either Evaps. Ran tests, all tests indicate unit should be functioning properly. Checked pressures, running pressure low side at 0 psi high side around 130 psi. Test 4 sub step 1 pressures equalized rapidly to around 40 psi. Pressures indicate good working SS. Contacting techline to go over this issue. Spoke with Chris, stated based on findings issue is not SS issue as the system is running properly, something is telling the system to not send refrigerant to the freezer Evap. Had me test the resistance of the freezer thermistor, got 4.85 k ohms. Chris stated to replace the user interface. Quoted 383.33 for p&l (tier 2). Customer wants to talk to her husband before deciding to repair. ESTIMATE ONLY!; rqstng P&A on 1 W11089931 (User interface)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Converse, TX 78109
Daniel
Job Details: 04/19/2022
Customer reported excessive frost in freezer. Upon arrival found multiple gaps in the freezer gasket which was allowing air to enter freezer which was causing condensation/frost. Freeze gasket had already been ordered. Will return when part is available to repair. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Boerne, TX 78006
Sebastian
Job Details: 04/19/2022
Found that several components on the unit were non-operational in test mode found the F9 E1 error code indicating a drain fault found a resistance reading of two ohms on my old pump tech sheet and new pump show about 19 ohms to be correct. Went ahead and replace drain pump found at drain pump was still non-operational found under 1 V fed to the drain pump on operation double checked up at the top found control not feeding power as well order in control adding harness just in case theres further issues after control; rqstng P&A on 1 W11543994 (Control) and 1 W11590868 (Tube harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Comfort, TX 78013
Drew
Job Details: 04/19/2022
"Upon arrival found unit to be in working condition just had a few minor issues like lights and ui messing up. Removed slide out drawer and unplugged harness. Functions showed up and unit is working as designed now. Ordering door, control, and harness to resolve issues. Door is OOS. Rescheduling inverter, control, and dual valve ; ordrng 1 W11170612 (harns-wire) and 1 WPW10677119 (cntrl-elec) and 1 W10815674 (dor-fip ss)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/19/2022
Tested unit. Not igniting left front burners. Found igniter harness to burners not secured to spark module. Secured harness. All burners now igniting. No further issues during testing. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78259
S
Job Details: 04/19/2022
Upon arrival customer stated unit would continuously beep and drain. Verified a faulty float switch. Float switch is ordered per parts order and has not yet been received. Rescheduling for earliest date available. ; schdld next appmnt for 4/22 FRI !
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8090SG
Near San Antonio, TX 78232
Jim G.
Job Details: 04/19/2022
7004892456 Razi I conferred with Samsung technical support and determined the issue even to be a sealed system issue. DH requested evaporators. Dual evaporator. ; ordrng 1 DA96-01002B (Evaporator (refrigerator)) and 1 DA96-00631G (Evaporator (freezer)) and 1 WPW10143759 (Hv Drier)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/19/2022
Tested unit. Display in UI is not working properly. Found issue caused by roaches in unit. Unit is infested. Roaches caused control to short out. No further service can be provided until infestation is cleared.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS00
Near Boerne, TX 78006
Drew
Job Details: 04/19/2022
Called tech line spoke with Chris received same Sr number. Explained I installed the lower acu and no change in the function. Was told to replace wiring harness. Removed new acu and rescheduling. Harness shows it shouldve been check in the 14th but wasnt rescheduling for 4/25. Advised customer if it isnt checked in by then wed reschedule ; schdld next appmnt for 4/25 MON AM
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Boerne, TX 78006
Drew
Job Details: 04/19/2022
"Upon arrival found the unit was a out of warranty dispatch, issue was discussed and customer tried contacting Lowes as the purchase date and actual date of delivery was a 6 week difference which wouldve put unit in warranty. Customer also has purchased an extended warranty. Customer called Lowes to try to get proof of new date. I called partner team to try and get repair covered under a authorization code, they explained Lowes would need to contact them and dispatch it correctly under the extended warranty. Customer is highly upset as Lowes issues have been on going. Once unit is dispatched correctly unit needs a motor. Customer wanted my name its Drew."
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Saint Hedwig, TX 78152
Daniel
Job Details: 04/19/2022
Returned with helper to remove microwave from over the range. Upon removing microwave and disassembling found faulty transformer. Transformer was visibly burnt and would smoke seconds after starting. Ordering transformer and blower fan. Will return with parts to finish repairs.; ordrng 1 W11441128 (Blower fan) and 1 W10836753 (Transformer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/19/2022
Last trip found faulty dual valve. Replaced dual valve to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HB5
Near Benton, AR 72015
Blake D.
Job Details: 04/19/2022
"Replaced door, tested unit now comes on, had customer put a cup of water and turn it in 5 times for 30 seconds unit now heats, unit operation checks okay"
We serviced a
N/A N/A
Model WDT750SAHV0
Near Little Rock, AR 72210
Micheal
Job Details: 04/19/2022
Inspected unit and found leak at the sump assembly seal. Ordered sump assembly ; ordrng 1 W11087376 (Sump assembly)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Malvern, AR 72104
Blake D.
Job Details: 04/19/2022
"Inspected unit for noise,customer showed me a video of a humming noise but even when I add blankets to the unit I am unable to replay the noise, I did inspect the blower wheel found no damage, unit runs as designed"
We serviced a
N/A N/A
Model WED5100VQ1
Near Little Rock, AR 72211
Micheal
Job Details: 04/19/2022
Inspected unit and found broken door switch ordered WP3406107; ordrng 1 WP3406107 (Door switch)