We serviced a
WHIRLPOOL KITCHEN
Model KUID308HPS
Near Hot Springs, AR 71909
Blake D.
Job Details: 03/07/2022
"Replaced harness, found that there is 12 v going to the pump now, but the pump did not come on, replaced pump using truck stock tetsed unit now the recirculating pump comes on, unit operation checks okay ; used 1 W11542867 (Recirculating pump) from stock"
We serviced a
MAYTAG DRYER
Model WED4815EW1
Near Clinton, AR 72031
Jeff N.
Job Details: 03/07/2022
"Checked power, good. Checked element and cut offs all good. Vent not venting good enough. Customer will fix. Unit heats in all cycles."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near San Antonio, TX 78220
S
Job Details: 03/07/2022
Upon arrival I was contacted by Melissa in regards to not servicing the customer as theyve had another company come out to service the unit today. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES
Near San Antonio, TX 78228
S
Job Details: 03/07/2022
Upon arrival customer stated too much heat to right burners. Tested unit and unit functions as designed. Educated customer on uses of the unit. Used service matters to educate customer on uses. No further issues at this point.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHT1835VW
Near San Antonio, TX 78228
S
Job Details: 03/07/2022
Upon arrival switched out start device and compressor still did not kick on. Could here the compressor buzz for a few seconds then immediately shut off. Ordering 1 capacitor 5304528894 and 1 5304522265 compressor. Putting request in for sealed tech. No further issues at this point. ; ordrng 1 5304528894 (Capacitor) and 1 5304522265 (Compressor)
We serviced a
AMANA WASHER
Model NTW4516FW
Near San Antonio, TX 78201
S
Job Details: 03/07/2022
Upon arrival switched out gear case, Splutch, motor, and belt. Tested and calibrated unit. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78201
S
Job Details: 03/07/2022
Upon arrival customer stated unit would leak from the rear side. Found that the drain pump from the unit was just set into a hole in the wall. When the unit would drain the water would come back in from the outside. Advised customer to connect a pvc pip to hose so the water could run off into the alley instead of back into the shed where the unit is located. No further issues at this point.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Alamo Heights, TX 78209
S
Job Details: 03/07/2022
Upon arrival switched out appliance manager, control, and temp sensor. Tested u it and u it functions as designed. Contacted tech line as weve been here for the same issue before. Per tech line switch out appliance manager, control, and sensor to resolve issue. If issue persists then we have a faulty oven element and that in itself is not replaceable and AIG would need to resolve issue with customer. Customer is very frustrated with the issues with the unit. Before I could get the SR number the phone call dropped and could not retrieve sr #. No further issues at this point.
We serviced a
MAYTAG ALPHA
Model MHW6000AW0
Near Troutville, VA 24175
Chris S.
Job Details: 03/07/2022
The MCU is getting voltage but isn't responding. The motor stator ohms out at 9 ohms on each winding. ; ordrd 1 WPW10374126 (MCU)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Salem, VA 24153
Uriah B.
Job Details: 03/07/2022
Replaced icemaker and ui. All checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Roanoke, VA 24017
Uriah B.
Job Details: 03/07/2022
Replaced icemaker. All checks ok.
We serviced a
KITCHENAID KITCHEN
Model KDFE204KPS0
Near Salem, VA 24153
Uriah B.
Job Details: 03/07/2022
Replaced heater element per service pointer. All checks ok. Special Project S17304 - Parts and Labor; used 1 W11537778 (Heater element) from stock
We serviced a
WHIRLPOOL KITCHEN
Model WDF760SADM0
Near Hollins, VA 24019
Uriah B.
Job Details: 03/07/2022
Replaced upper spray arm and installed new rollers for lower basket. All checks ok. Cx to observe. Did not reproduce leak while in. Home
We serviced a
MAYTAG DRYER
Model MED8200FW0
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/07/2022
I installed the heating element and checked operations. All operations check okay.; used 1 Wp8544771 (Element) from stock
We serviced a
WHIRLPOOL KITCHEN
Model WRS315SDHZ05
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 03/07/2022
Dripping from dispenser and then dripping;g down door. Will replace tubing. ; ordrng 1 W11163765 (Dispenser tube)
We serviced a
MAYTAG DRYER
Model MED8200FW0
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/07/2022
Needs element. ; ordrd 1 Wp8544771 (Element)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/07/2022
replaced door parts and burner parts. all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/07/2022
Icemaker wouldnt stop producing unless turned off. ; ordrng 1 WPW11546935 (IM)
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ00
Near Salem, VA 24153
Chris S.
Job Details: 03/07/2022
I am sold the compressor and filter/dryer I pressurized with nitrogen. I pulled a vacuum. I charge unit with refrigerant. All operations check okay. I instructed customer to observe it carefully for up to 3 weeks and let us know immediately if there is any warming
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Roanoke, VA 24017
Chris S.
Job Details: 03/07/2022
There are no error codes present. The control is periodically not responding untill customer restarts unit. ; ordrng 1 W11417466 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB07
Near Robstown, TX 78380
Adam
Job Details: 03/04/2022
Customer complaint of door seals on both fridge and freezer not sealing correctly. Inspection of unit shows large gaps where door was fitted to inside shell and outer body with sections of foam exposed. Will need to replace both fridge and freezer door to resolve issue.; rqstng P&A on 1 W10668874 (dor-fip) and 1 W10668875 (dor-fip) and 1 W10884775 (nameplate)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Corpus Christi, TX 78418
Adam
Job Details: 03/04/2022
After speaking with the customer and explaining to her the 10 year warranty sticker on the machine shes declined any service to the unit diagnostic or otherwise
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC4
Near Corpus Christi, TX 78418
Adam
Job Details: 03/04/2022
Customer states unit will turn on but not advance through any function. Inspection of unit shows error code for Pump drive system problem as well as stuck button. Trying to run unit through calibration unsuccessful product stops at lid lock. Manually testing lid lock shows failure hundred percent of test time. There can be an underlying problem with the agitate and spin because you cannot lock the product to test the separate functions. As of now suggested method of repair would be to replace good luck and further test unit for agitate and spin function. Customer does wish to continue with repair will be ordering a lid lock to resolve issue. ordrng 1 W10787880 (latch)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Corpus Christi, TX 78414
Adam
Job Details: 03/04/2022
Customer states dryer will not turn on power. Inspection of unit Shows display is not responding. Voltage is excellent. Replace consul tested unit issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Rockport, TX 78382
John L.
Job Details: 03/04/2022
Inspected unit, right hand side of gasket has frayed and torn and has come off of door. Will need to order and replace gasket to resolve this issue.; ordrng 1 W10823580 (seal-door) and 1 279368 (adhesive)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Corpus Christi, TX 78414
Adam
Job Details: 03/04/2022
Customer states unit Would not drain water. Inspection of unit shows several error codes. Water hazard. drain pump System problem. Further inspection shows connecting wires for drain pump had become disconnected reattached wires calibrated unit ran test cycle issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Victoria, TX 77904
Michael
Job Details: 03/04/2022
The customer said that the RC wasnt cooling, and the ice maker isnt working. I tested the evaporator fan, its not coming on, needs to be replaced, there is a big block of ice on the evaporator. The customer said he would defrost it and to reschedule for the 03/21/22, rescheduled customer. Its possible the temperature is the reason for ice not being made, ice box fan is working normal. I tested the ice maker its going from 1 and jumping to 4 but not giving an error code, just times out, I advised the customer, he said to wait on the ice maker, I went ahead and rescheduled the part.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77901
Michael
Job Details: 03/04/2022
The appliance is makings a loud screeching noise when it starts the spin cycle. I removed the shield, see signs of the belt slipping. Ordered the belt and rescheduled the gearcase just in case. Please reschedule the customer when the pa; ordrng 1 WPW10006384 (Belt) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Port Aransas, TX 78373
John L.
Job Details: 03/04/2022
Inspected unit, I found lower half of the harness to be cut and missing. Will need to replace harness to resolve this issue. Partner shouldve already been ordered will install once received.; ordrng 1 W11531756 (Harness)
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Corpus Christi, TX 78418
John L.
Job Details: 03/04/2022
Install panel, adjusted and program panel for unit. Tested unit after installation, unit has regained all functions and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Corpus Christi, TX 78411
John L.
Job Details: 03/04/2022
I install compressor and control , charge unit with 4.2 ounces of refrigerant no leaks found and unit is cooling. Issue on this unit has been resolved
We serviced a
MAYTAG DRYER
Model MEDP576KW
Near Corpus Christi, TX 78415
John L.
Job Details: 03/04/2022
Inspected unit, once again a gap has formed under exhaust vent on bulk head. Will need to replace bulk head and vent components plus order new screws to resolve this issues.; ordrng 1 697557 (bulkhead) and 1 W10692558 (grill-out) and 1 W10685669 (housng-out) and 2 3357011 (screw)s and 2 3387230 (screw)s and 1 3406124 (bulb)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Corpus Christi, TX 78415
Adam
Job Details: 03/04/2022
Customer complaint of water dispenser being very slow or lacking any water pressure. Customer states this is an ongoing issue for the past several months and swapping water filters does not resolve the issue. After further investigation I believe that main water valve on backside of unit will need to be replaced to resolve the issue. Customer has declined the repair and Will be attempting repair by himself or.
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near San Antonio, TX 78232
Jim G.
Job Details: 03/04/2022
I verified a faulty valve. Error codes coincided with the faulty inlet valve. Replace part from truck stock. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78261
Jim G.
Job Details: 03/04/2022
Replaced all sent part. Recalibrated. Issue is resolved.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78258
Jim G.
Job Details: 03/04/2022
The part I ordered did. It include what I thought it would moldering additional parts. ; ordrng 1 W11507531 (Electrode wiring)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78234
Garry
Job Details: 03/04/2022
Customer complaint of unit not draining. Previous visit found faulty drain pump and, when tech returned to replace drain pump, control and main harness shorted when pump was replaced. Arrived today with drain pump, main harness, and ACU. Mounted all replacement parts and tested unit. Unit testing good. Job complete, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near San Antonio, TX 78213
Garry
Job Details: 03/04/2022
Repetitive customer complaint of RC not cooling. Arrived to find no ice buildup on evaporator, but did discover Evaporator Thermistor on wrong tube. Moved thermistor to suction tube. Proceeded to find ice buildup in damper assembly and leading into damper behind air duct in FC. Tested RC thermistor/thermistor harness and parts tested good. Replaced ACU (W11203924) to resolve issue. Thawed ice buildup in damper and witnessed good airflow into RC. Advised customer of 24-48 hour cooldown period. Customer to monitor and call back if problem persists. Job complete. Unit good to go. (SR#7733106466 Anthony)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78224
Jay
Job Details: 03/04/2022
Replaced cooktop. Unit working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78245
Drew
Job Details: 03/04/2022
Replaced capacitor to resolve all issues. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 03/04/2022
Confirmed with Maytag that we have already received authorization for parts labor on a gear case looks like your case is already been ordered re-ordering parts just in case; ordrng 1 W11026785 (Motor) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam)
We serviced a
AMANA RANGE
Model AER6303MFS3
Near San Antonio, TX 78247
Chris S.
Job Details: 03/04/2022
On arrival customer stated they do not need service hes going to try using glass cleaner to clean cooktop and see if that helps
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/04/2022
Installed new control. No issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78249
Chris S.
Job Details: 03/04/2022
Customer stated the washer was still leaking a little bit. Found issue to be cushion under dishwasher was wedged in bottom door panel plastic border and was getting squeezed when door would close again and ring out all thewater the installation caught. Fixed issue tested unit everything working correctly.
We serviced a
SAMSUNG DRYER
Model DV50K7500EV-A3
Near Adkins, TX 78101
Daniel
Job Details: 03/04/2022
Upon calling customer to confirm time of arrival customer stated he is out of town and that the email he received said his apt was scheduled for next Friday. Rescheduling customer for 3-11-22; schdld next appmnt for 3/11 FRI !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near San Antonio, TX 78245
Sebastian
Job Details: 03/04/2022
Found torn wiring under unit cannot determine what couldve causes going ahead and ordering harness along with a drain pump as a unit is not draining either; ordrng 1 W10834761 (Harness) and 1 W10876537 (Pump)
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/04/2022
Unit drum has a crack in it. This is functional issues clothing gets caught and is damaging clothing. Ordering drum to resolve the issue. Part is psp; ordrng 1 W10545923 (Drum assembly)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78240
Garry
Job Details: 03/04/2022
Customer complaint of dryer not heating. Confirmed complaint and found cause to be faulty Thermal Cutoff. Replaced Thermal Cutoff and Hi-Limit Thermostat with Kit(W10900067) and returned unit to operation. Unit testing good, heating/cycling as designed. Job complete, no further issues at this time. ; used 1 W10900067 (Thermal Cutoff (includes hi-limit thermostat)) from stock
We serviced a
WHIRLPOOL VENT HOOD
Model WVU37UC6FS0
Near Boerne, TX 78015
Douglas H.
Job Details: 03/04/2022
Customer stated unit fan not working. Pulled motor down to find issue to be fan blade missing completely. Unit needs fan blade to resolve the issue. Ordering blower wheel to resolve the issue. This home was the model home and customer just closed on the home 12/20/2021 so this is under warranty, on top of that sb web shows unit has ELW warranty. Part oos. ; ordrng 1 W11099714 (Blower wheel)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Sebastian
Job Details: 03/04/2022
Evaporator frozen, replaced evaporator And harness.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near San Antonio, TX 78218
Chris S.
Job Details: 03/04/2022
Customer stated that back burners were not working right found issue to be dirty burner heads and caps are on the wrong side fix issue tester unit everything working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519CB1
Near Boerne, TX 78006
Douglas H.
Job Details: 03/04/2022
Last trip found faulty issue to be interlock kit and blow fuse due to miss wired interlock switches. Replaced fuse. Couldnt determine the correct wire positions off wiring diagram, contacting techline to verify wiring properly. Spoke with Bruce. He confirmed that the wiring was miswired and two of the switches in wrong positions. Installed new interlock kit with correct wiring per techline. Unit testing good now. No further issues at this point.
We serviced a
ROPER WASHER
Model RTW4640YQ1
Near Boerne, TX 78006
Douglas H.
Job Details: 03/04/2022
Last trip found faulty suspension. Replaced suspension to resolve the issue. Calibrated unit. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE507ESS05
Near Boerne, TX 78006
Drew
Job Details: 03/04/2022
Unit was on Celsius, changed it over to Fahrenheit. Unit was functioning as designed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78245
Jay
Job Details: 03/04/2022
Replaced hi. Unit working as it should.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78006
Drew
Job Details: 03/04/2022
Replaced ui cover and unit is functioning properly. No further issues at this point
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78254
Sebastian
Job Details: 03/04/2022
Found that the icemaker is not receiving enough water confirm good water all the way out the spout for the drinking water was able to confirm that clogging is coming before tubing goes into door as well ordering water valve and tubing to resolve issue ordering control as contingency; ordrng 1 W11535162 (Valve) and 1 W11391302 (Tube) and 1 W11450890 (Control)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE507ESS04
Near Boerne, TX 78006
Drew
Job Details: 03/04/2022
Replaced interlock, magnetron, 2 sensors, inverter, and filter board. Unit is now functioning properly no further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Converse, TX 78109
Chris S.
Job Details: 03/04/2022
Customer stated that dishwasher is not draining condition bad drain pump and drain hose waiting for drain pump to come in.; ordrng 1 8269144A (drain hose)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78260
Jim G.
Job Details: 03/04/2022
I verified a bad module. Customer declined repair citing cost.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/04/2022
Unit will not start cycle. Beeps whenever start is pressed. Called tech line. Sr 7733108392. Will need to replace door latch. ; ordrng 1 W10861642 (Lid lock)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0AS03
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/04/2022
Installed new control. Tested unit. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78223
S
Job Details: 03/04/2022
Upon arrival customer stated unit would not power up. Unit does have power going to it but could not get into diagnostic mode. Ordering 1 control and 1 sump with seal in case part is needed. ; ordrng 1 W10919360 (Control) and 1 W10482462 (Sump with seal)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Selma, TX 78154
Chris S.
Job Details: 03/04/2022
Replaced drain pump tested unit everything working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near San Antonio, TX 78204
S
Job Details: 03/04/2022
Upon arrival customer stated unit would not cool at all. Verified that the compressor has a leak. Compressor did not turn on as well but did have the full 120 volts. Per tech line seal tech to have nitrogen in case of contaminates inside the system. Order the Condenser and compressor. Sr 7733109049-AnthonyOrdering 1 W11369198 compressor and 1 W10904626 condenser in case seal tech needs. ; ordrng 1 W11369198 (Compressor) and 1 W10904626 (Condenser)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near San Antonio, TX 78257
Drew
Job Details: 03/04/2022
Re ordering module as the one on order shows it was supposed to be in a few days ago. Rescheduling control in case its needed. ; ordrng 1 W11462342 (Module)
We serviced a
KITCHENAID REFRIGERATOR
Model KDDO24CVX01
Near San Antonio, TX 78212
S
Job Details: 03/04/2022
Upon arrival switched out fresh side and freezer side gaskets. Molded gaskets into form. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCED600GBL01
Near San Antonio, TX 78258
Jim G.
Job Details: 03/04/2022
I verified that the cooktop glass is separated from the metal. Please schedule cons once part is available. ; ordrng 1 W11051484 (Cooktop (glass))
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Hollywood Park, TX 78232
S
Job Details: 03/04/2022
Upon arrival switched out power supply and unit still persisted with blinking keypad. Contacted tech line and per tech line the key pad assembly needs to be replaced. Advised customer that the unit needed the key pad assembly replaced.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW2430IL03
Near San Antonio, TX 78258
Jim G.
Job Details: 03/04/2022
I verify a miswire issue. Rewired properly. Issue is resolved. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78209
S
Job Details: 03/04/2022
Upon arrival customer stated at the door that they did not want service but merely an opinion on what to do with the unit as it was oow. Explained the pros and cons of having a unit with and without warranty. Considering call a courtesy call. No further issues at this point.
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFHB2751TF
Near Atascosa, TX 78002
Jay
Job Details: 03/04/2022
Knocking noise did not appear when I was there. Checked condenser fan for obstructions and found none. Food freezing in fridge and ordering damper. ; ordrng 1 5304508741 (Air tower assy w/damper)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Somerset, TX 78069
Jay
Job Details: 03/04/2022
Replaced main wire hare was. Oven is working as it should.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Garden Ridge, TX 78266
Chris S.
Job Details: 03/04/2022
Customer stated that dishwasher was leaking. Found issue to be heating element didnt have metal washer with gaskets and was very loose. Replaced heating element test the unit no water was leaking everything running as designed.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA-1SS
Near San Antonio, TX 78221
Daniel
Job Details: 03/04/2022
Customer reported ice maker not making ice after cleaning unit last visit. Upon arrival found none of the buttons working. Vacuumed the drain and then unit powered back on and started producing ice. Im assuming from the previous visits cleaning all the crud that was flushed out of the unit clogged the drain causing unit to go into a safety mode. Unit now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Converse, TX 78109
Chris S.
Job Details: 03/04/2022
Customer stated the freezer light was not working and federator top lights werent working. Then it should be freezer light went to change out LED module and was sent wrong LED module re-ordering the right part for repair.; ordrng 1 W10695459 (module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78222
Jesus C.
Job Details: 03/04/2022
Installed new drain pan kit. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near San Antonio, TX 78259
Douglas H.
Job Details: 03/04/2022
Customer stated unit never made ice after previous techs visit, also stated unit freezer not cooling properly. Found freezer around 36 degrees and rc around 47 degrees. Ran diagnostics testing to check unit. Finding issue to be weak compressor and failing 3way valve. Compressor is oos. Per sb web SS p&l under limited warranty. SS parts covered until 10/16/2027 and labor until 10/16/2022. ; ordrng 1 W11025999 (Compressor) and 1 W11594657 (3way valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEP8
Near San Antonio, TX 78249
Jim G.
Job Details: 03/04/2022
Replaced faulty ice-maker. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Pleasanton, TX 78064
Daniel
Job Details: 03/04/2022
Customer reported noise coming from washer when in spin cycle as well as oil spraying out from bottom of washer. After inspection found bad tub assembly bearings which is causing the oil to spray everywhere when unit is in spin. Ordering tub assembly and rescheduling suspension. Will return when parts are available to repair. ; rqstng P&A on 1 W10381078 (Tub assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78259
Douglas H.
Job Details: 03/04/2022
Customer stated the dispenser isnt releasing pods correctly. Educated customer on proper soap usage. Ran diagnostics testing to check unit. Unit functioning properly. During diagnosis, noticed loose connection under unit. Used wire tie to secure the connection. No further issues at this point. ; used 1 Wp8567668 (Wire tie) from stock
We serviced a
KENMORE WASHER
Model 417.4112241
Near San Antonio, TX 78249
Drew
Job Details: 03/04/2022
Installed new bellow. Unit door still didnt close correctly. Ordering door lock; ordrng 1 131763256 (Door lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Pleasanton, TX 78064
Daniel
Job Details: 03/04/2022
Customer reported ice maker not making ice nor water dispensing again. Customer stated that water will work for 2-3 days them will randomly stop working for a couple days then start up again. Upon arrival customer stated unit started working again. Saw that ice maker had dumped a batch of ice and I heard ice maker fill again. Water is also dispensing as it should. Unit cooling as needed. Called techline and ran multiple tests but could not find any issues at the moment. Tech line stated I would have to be here during the time where unit is not functioning properly to pin point the exact problem. As of today unit is functioning as designed. Customer said he is going to call whirlpool customer service.SR 7733106692
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Douglas H.
Job Details: 03/04/2022
Customer stated that another company was out to tighten handle and after that service the door seem to be falling apart. Found outer door panel to be separating from the glass, and found upper trim to be warped. Ordering outer door, badge, and upper trim to resolve the issues as this could lead to a safety issue along with a functional issue. Part oos. ; ordrng 1 W11176456 (Outer door) and 1 W11178521 (Nameplate) and 1 W11105139 (Upper trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near San Antonio, TX 78264
Daniel
Job Details: 03/04/2022
Returned with parts to repair. Replaced water filter housing and tested unit. Unit now dispensing water as designed with water filter in. Unit functioning as it should.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Von Ormy, TX 78073
Jay
Job Details: 03/04/2022
Complaint was that everything the microwave was venting was going straight through and staying in the kitchen and messing up cabinets. Pulled microwave down and there is no vent duct for it. Solid wall. Microwave is working as intended. Address is 15127 Foley Hill.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near San Antonio, TX 78256
Sebastian
Job Details: 03/04/2022
Went ahead and replace cam belt shifter in the control on the unit everything plugged in well after turning on unit the new control made a popping noise and then began to malfunction only feeding a small amount of voltage to the drain pump impulses verify that the drain pump was good but went ahead and changed it anyway to see if this was causing the issue went ahead and put on the old control as the new ones seem to be defective from the factory. Re-ordering control in main harness will return with control as the main harness is on back order; ordrng 1 W11376227 (Harnesses) and 1 W11502823 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Calliham, TX 78007
Adam
Job Details: 03/03/2022
Call tech line to better understand information for the unit. This call to check line I was inquiring about having to cut out each individual light assembly at the top of the Refrigerator or if it was available and one complete set all three lights with the harness tech line does confirm that the lighting cluster on the water filter side does come in a three light set with the harness and that the icemaker side would be to individual late modules. Ordering these three separate components to resolve issue in order to save customer some money and time.; ordrng 1 W10843828 (LED assembly) and 2 W10843339 (Module)s
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Corpus Christi, TX 78413
John L.
Job Details: 03/03/2022
Installed all lower components, gear case motor etc. also replace control board. Recalibrated unit, and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Kingsville, TX 78363
Adam
Job Details: 03/03/2022
Installed water valve tested unit water is flowing but freezer door was off for extended amount of time and ice will not be produced until freezer returns to temperature.
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Sinton, TX 78387
Michael
Job Details: 03/03/2022
Installed new control, preheated the oven, the appliances is working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78415
Michael
Job Details: 03/03/2022
Installed inner drain hose and screw, calibrated the appliance. When I started the diagnostics test I could hear water spilling, I canceled it and drain the rest of the water manually. I got underneath the appliance and saw water dripping from above the inner drain hose, as I looked up in there, it looked like mice had been chewing on it, chewing a hole into the tub on the back right corner and the high pressure hose. Ordered tub and lower harness, please reschedule the customer when parts come in.; ordrng 1 W11219115 (Tub) and 1 W11545744 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Corpus Christi, TX 78415
Michael
Job Details: 03/03/2022
I plugged the appliance in, F7E1 tachometer missing or wrong signal error code, cleared error code. Tried to calibrate, it tried to start but then the error code F7E1 popped up. I tested at the control, its getting good voltage to the control, DC voltage was also good at J11. Pulled the appliance out and looked underneath, pulled the shield off and tested the capacitor, getting no reading, capacitor needs to be replaced, I installed one I had in TS, W11162560, put shield back in place. Plugged the appliance in, I was able to call and run a quick wash diagnostics test, complete with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Corpus Christi, TX 78404
Michael
Job Details: 03/03/2022
The appliance isnt cooling, I plugged the appliance into a kill a watt meter, it leveled off at .95amps. The condenser fan, compressor and evaporator fan are working normal, its not blowing cold air. This is a sealed system issue, low on Freon. The customer doesnt want to spend the money for the repair, I left the appliance unplugged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM
Near Portland, TX 78374
Michael
Job Details: 03/03/2022
I called the customer enroute to the location, no answer, left vm. As I was arriving at the locations the customer called back and said the refrigerator started to cool again, said she had canceled.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Falfurrias, TX 78355
Adam
Job Details: 03/03/2022
Install cam actuator and belt calibrated unit ran verification cycle issue resolved
We serviced a
KITCHENAID ICEMAKER
Model KUIC18NNZS
Near Port Aransas, TX 78373
John L.
Job Details: 03/03/2022
8100Installed valve, tested unit after installation and verified unit is making ice. Issue on unit has been resolved. Customer will contact office to make payment
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78415
John L.
Job Details: 03/03/2022
Icemaker disconnected, reconnected icemaker and is functioning issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78410
John L.
Job Details: 03/03/2022
Inspected unit, found issue on unit tobe with suspension. Suspension on one side of the unit is sagging this is causing you need to shake and bounce. Will need to replace suspension to resolve this issue.; ordrng 1 W11228718 (suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78201
S
Job Details: 03/03/2022
Upon arrival customer stated that the ice maker would come off of the screw mounts when they opened the freezer door. Verified that the ice maker was not properly installed. Reinstalled once maker and the unit functions as designed. No further issues at this point.