Near San Antonio, TX 78253
Douglas H.
Job Details: 01/22/2021
MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 "Unit not heating, amp draw of 12.5 while running indicating a faulty magnetron, ordering magnetron, capacitor, diode and transformer to resolve the issue. Unit is under warranty as customer called in the service request prior to the warranty expiration. Parts on b/o; ordrng 1 W11371266 (TRANSFORMER )"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Customer complaint is that the water is no longer dispensing and the unit is no longer cooling, following a filter change. Found ui unresponsive. Unplugged unit and plugged it back in to reset, unit is now cooling and the water is dispensing. Customer will monitor and call us back if there are any further issues. Collected service call fee. Discounted for military."
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/22/2021
MW-HOOD COMBO KITCHENAID KHMS2056SSS2 "Last trip found faulty user interface, installed new inter face control and issue was worse. Reordering as part was defective. Also accidentally tore a ribbon cable on the display when removing defective UI board. Ordering display as well. DH to cover display since I ripped the ribbon cable. ; ordrng 1 WPW10143962 (DISPLAY) and 1 WPW10391271 (USER INTERFACE )"
Near San Antonio, TX 78228
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Amp draw of 1 amp, 120 watts with compressor running. Calling techline as the unit hasn’t lost any cooling at all, unit running too cold. Not a leak in the SS. Amp draw indicating not a SS issue. Spoke with Andy from techline, he stated based on info given he had me test thermistor at control. Finding thermistors out of range. Suggested to replace both thermistors. Ordering both to resolve the issue. For fresh food thermistor, it’s under a cover to the left of the control, will have to cut right behind thermistor head and hard wire into place. SR7729776144; ordrng 1 W10316760 (REFRIGERATOR THERMISTOR ) and 1 WPW10384183 (THERMISTOR EVAP)"
Near Boerne, TX 78015
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR JENN-AIR JS42NXFXDE01 Unit lights had upper left light out in freezer causing other lights in freezer to be dim and upper left in rc compartment to be dim. Replaced light module to resolve the issue. Unit testing good now. No further issues at this point. ; ordrng 1 W11462342 (MODULE )
Near Converse, TX 78109
Shawn W.
Job Details: 01/22/2021
FREEZER SAMSUNG RS265TDBP Temperatures in both sections are at 73 F. The compressor is running and there is evidence that there is a refrigerant leak. Our customer was told by another company tech that they had a bad compressor and would need to bring in a specialist. They informed me that they have had at least 2 refrigerant leaks repaired in the past on this unit. The drier for this unit is no longer made by the manufacturer. Called DH and explained the situation and the general location of the leak. Parts ordered.; rqstng P&A on 1 MKV190CL2J/SM1 (COMPRESSOR) and 1 WPW10143759 (dryer)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KUDE70FXSS4 "This unit is not draining. However I was able to get the drain pump to work with hot water. This unit has a reverse osmosis unit piggybacking off the drain hose. It drains but not to well. The drain hose is looped up but this drain pump might need to be replaced. I ran service test mode and received multiple error codes. F9E1 Diverter can’t find position and F6 E6 inlet water cool water below 84 F and F10E1 dispenser problem and F8 E1 slow drain. I t takes a long time for the water to get hot. The highest temperature was 109 F. All these error codes can be traced back to low water temperature or bad soaps or additives. Our customer has been recently using some bio friendly products , I advised against this use. We have decided to just make sure that the water heater is turned up and that the water at the faucet will be run until it is as hot as it can get. If there continues to be problems we will replace the drain pump. Drain pump currently. Serv
Near Floresville, TX 78114
S. L.
Job Details: 01/22/2021
WASHER WHIRLPOOL WFW9550WW10 Noisy bearings in tub service pointer W10477757 says basket and both tubs to be replaced at same time need 2nd tech for repair. repair declined.; rqstng P&A on 1 W10250762 (tub-outer) and 1 W10772619 (tub-outer) and 1 WPW10283352 (basket)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/22/2021
RANGE WHIRLPOOL WFE975H0HZ1 Customer complaint is that the back right burner is not heating consistently anymore. It randomly shuts off. Verified issue. Will need infinite switch that is on order. Also need burner.; ordrng 1 W11171119 (elmnt-surf)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/22/2021
WASHER CROSLEY CAW38125HW0 Replaced basket and hub. Issue persists. I contacted Bruce SR# 7729810194 advised replacing belt and pulley. ; ordrng 1 W10721967 (Splutch assembly) and 1 W11239857 (Belt)
Near Boerne, TX 78015
Tommy B.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out control and pump. Unit powered on and then immediately shorted out. Disconnected user interface and the unit powered off. After re-engaging user interface the drain pump came back on again. Ordering user interface to resolve issue.; ordrng 1 W11116422 (panel-cntl)
Near , TX 78015
Tommy B.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Called tech line spoke to Joel. States unit is fully assembled. Recommends using food quality grease to resolve issue. Ordering parts.; ordrng 1 WP542638 (grease)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/22/2021
WASHER MAYTAG MVW7230HW0 Wrong part sent. Reordering just the facia to avoid the same error ; ordrng 1 W11478526 (UI Facia)
Near San Antonio, TX 78214
Jesus C.
Job Details: 01/22/2021
WASHER MAYTAG MVW6230HW0 Tested unit. Not powering on. Good power to control. No response. Need to replace control and UI. ; ordrng 1 W11478524 and 1 W11498803
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/22/2021
WASHER MAYTAG MVWC465HW2 Screech noise during high spin. Will replace splutch. ; ordrng 1 W10721967 (drive pulley)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/22/2021
WASHER MAYTAG MVWC565FW0 Ive contacted techline and spoke to Rick SR# 7729812299 and informed there were no error codes
Near San Antonio, TX 78213
Tommy B.
Job Details: 01/22/2021
REFRIGERATOR MAYTAG MRT118FFFH05 Unit was in defrost mode upon arrival. It had cleared all of the ice. Compressor is drawing 3.826 A without function. Ordering compressor to resolve issue.; ordrng 1 W11209866 (compressor)
Near San Antonio, TX 78245
Richard G.
Job Details: 01/22/2021
WASHER MAYTAG MVWC565FW1 ESTIMATE ONLY Customer complaint is that the unit stopped spinning and the motor wouldn’t stop running. Plugged unit in and found drain pump would not stop. Performed checks on unit and found issue to be with the control board. Control board will need to be replaced. Quoted customer cost of repair. Customer will look into replacement options first and contact us if she would like to go through with repair. ESTIMATE ONLY collected service call fee.; ordrng 1 W11162438 (cntrl-elec)
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Upon arrival allow customer to inspect door and customer approved the door. After installation, customer observed a small scratch in the door. Replaced with all door and will need to order another door to resolve issue.; ordrng 1 W11301144 (dor-fip)"
Near Floresville, TX 78114
S. L.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KUDE48FXSP5 Found left hand track loosing ball bearing needs both tracks. rescheduling tentatively for Monday both parts in SSB; ordrng 1 W11259785 (TRACK LEFT HAND.) and 1 W11259786 (TRACK RIGHT HAND)
Near Canyon Lake, TX 78133
Jim G.
Job Details: 01/20/2021
DISHWASHER SAMSUNG DW80M2020US Heater 12-50 ohms. Eric ref# 7004144871120 vacHeater DD81-02148AThermostat DD81-02263A; ordrng 1 DD81-02148A (Heater)
Near Canyon Lake, TX 78133
Jim G.
Job Details: 01/20/2021
DRYER SAMSUNG DV431AEW/XAA Belt 6602-001655Idler DDC96-00882CEric Ref# 7004145017; ordrng 1 6602-001655 (Belt)
Near Canyon Lake, TX 78133
Douglas H.
Job Details: 01/20/2021
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "On call ahead customer requested to reschedule service for when the parts needed(or think would be needed to fix the unit) come in. Talked to previous tech about this unit, based on his explanation of the issue, ordering compressor, EVAP and drier to resolve the issue. Per sb web SS parts are still covered under KA limited part warranty. ; ordrng 1 W10843121 (REGULAR DRIER) and 1 WPW10218037 (EVAPORATOR ) and 1 WPW10605286 (COMPRESSOR )"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/20/2021
WASHER MAYTAG MVWX655DW0 "Complaint of not spinning out clothing. Checked errors found f0e5 off balance load. Ran auto testing to check unit, calibrated unit. Unit is testing good now. No further issues at this point. Collected second appliance Sc"
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Last tech found faulty compressor. Confirmed that diagnosis as well as finding a leak coming from the drier. Replaced compressor and dye drier to resolve the issue. Unit began cooling immediately upon testing. No further issues at this point. Advised of 24-48 hr cool down period.
Near San Antonio, TX 78230
Douglas H.
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KBSD606ESS01 "Customer stated unit not making ice, slow water flow and lights in freezer not working. Found inlet line kinked. Secured inlet line to prevent kinking, replaced ice maker and led module to resolve the other issues. Unit testing good now. No further issues at this point. Advised of 24 hr period for ice making. Caretakers verified water flow."
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/20/2021
OVEN ELECTRIC (D KITCHENAID KEBC208KBS0 This unit needs the most inner glass replaced. It is cracked down the middle. Our customer would like time to decide if they want to move forward with the repair. And they might want to order and do the repair themselves. I provided the part number to them. They informed me that our CSR informed them that we would come with the part. There are three parts called inner glass on this unit and they are all different parts. There is also a 4th piece of glass which is the most outer piece of glass. Our customer paid our service fee for this job as well as a second appliance fee for job number 82864. Our customer paid our service fee. Remaining balance upon completion of repair if they move forward. I have addressed the communication problem with NR so we can better inform our customers on parts expectations. ; ordrng 1 WP4449259 (glass-door)
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/20/2021
VENTHOODS WHIRLPOOL UXT5530AAS3 "Last visit found broken control, this visit swapped out with new control to resolve issue. Also reviewed proper usage with customer to ensure this issue does not present itself in the future. Unit tested good with no further issues at this time."
Near Cibolo, TX 78108
S. L.
Job Details: 01/20/2021
RANGE WHIRLPOOL WFG320M0BS3 Removed rear replaced control then ignitor. Customer complained about stainless panel being loose on door checked adhesive failing needs outer door. Checked bake cooktop functions all operations normal. Need outer door call when door comes in.; ordrng 1 W11176456 (DOOR) and 1 WPW10481433 (nameplate)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/20/2021
WASHER MAYTAG MHW6630HC0 Cleared obstruction to the pressure sensor. ; ordrng 1 WP8567668 (Wire Tie)
Near Natalia, TX 78059
Jesus C.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Installed new compressor. Used lock rings. Installed dryer. Vacuum and recharged unit. Holding pressure. No further issues. Job complete. ; used 1 W10890128, 1 W10890131, and 1 WPW10143759 (DRIER-HV) from stock"
Near Boerne, TX 78006
Colton B.
Job Details: 01/20/2021
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Issue was a bad light module. Replaced module, unit tested good."
Near Somerset, TX 78069
Jesus C.
Job Details: 01/20/2021
WASHER MAYTAG MVW7230HW0 Tested unit. Error code for over temp motor. Ran diagnostics. All test are passing. No issues during testing. Issues caused by overloading. Performed customer instruct on proper use and care procedures. Tested to complete.
Near Boerne, TX 78006
Colton B.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Issue was bad module. Replaced module, unit tested good."
Near Schertz, TX 78154
S. L.
Job Details: 01/20/2021
DRYER MAYTAG MED6230HW1 Found FE2 error code. Checked sensor sensor registers correctly in service mode. Went ahead ordered moisture sensor and harness. If issue not resolved need HMI board.; ordrng 1 WP3387223 (electrode) and 1 WPW10298258 (harns-wire)
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/20/2021
WASHER WHIRLPOOL WTW5105HW0 "Our customer was having a problem with the unit starting and ending but doing nothing to wash clothes. I went into fault history and received error. Ode F5E4. I conducted the lid lock test and in component activation it did not lock initially but did on second and third attempt. During fabric softener valve. Heck the drain pump started activating. During slow agitate it sounded like gear case was slipping and grinding slightly. Initially the high spin would not run in. Opponent activation. It did on second attempt. It appears we have a known condition attributed to Technical Service pointer W11436558. I ran all components and they are all functioning. I ran the complete diagnostics cycle and all loads functioned as designed. I checked error codes and no faults were listed. I am DLMS calibration. Unplugged the unit for just over 1 minute. I ran DLMS calibration once again. Then, I had our customer run a load. Previously the unit would stop within 3 to 5 min
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KSBS25FJBL01 Our customer is having problems with the icemaker wiring. It has been awhile since it produced ice. Temperature in the RC is fine. Temperature in FC -5. To low. The external water valve resistance is at 2 ohms and it should be at 300 ohms. The resistance of the mold heater is fine at 72 ohms. The resistance of the Motor is 105 ohms and it should be 4400 to 8800. This unit will need a new water valve and to work optimally it will need a new ice maker. Unfortunately the water valve is discontinued. Our customer paid the second appliance service fee on job 82863. This job is paid in full.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/20/2021
DRYER MAYTAG MED6630HC0 "Replaced lint duct clip. ; used 1 W10414388 (Lint duct clip), and 1 W10221048 (Spacer) from stock"
Near Castroville, TX 78009
Justin
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Called customer this morning, she said she cancelled the appointment and doesn’t need service."
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 01/20/2021
DRYER MAYTAG MEDB765FW "Replaced strike both hinges and springs after replacement no issues, door stayed closed job complete."
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW5090JW0 Issue was drain pump constantly runs. Called techline who said to replace the CCU (SR7729783919). Customer refused to pay SC fee. Informed customer that we will not return until SC fee has been paid. ; rqstng P&A on 1 W11334605 (CCU )
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4850HW0 Installed new hinges and catch. Door now closing. No further issues. Tested to complete.
Near San Antonio, TX 78266
S. L.
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRSF505ESS01 Called CXC spoke Laney she gave authorization number for parts and labor KUG37UFAPL1 found failed ice maker replaced ice maker tested unit now operating normal.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "I was able to get this unit to work. It fills, washes and drains. However, it intermittently displays down and will not respond. The upper seal was getting slightly dry-rotted. The door latch became slightly rusted. This unit will need a new seal, door latch and console. As a contingency I’m ordering a control. I will return to vendor if not needed. Parts ordered.; rqstng P&A on 1 W11157079 (console) and 1 W11213719 (seal) and 1 W11305297 (cntrl-elec) and 1 WPW10653840 (door latch)"
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/20/2021
RANGE AMANA ACR4303MFS3 Checked range found broken wire at terminal block ordering main harness to resolve issue.; ordrng 1 W11134841 (harns-wire)
Near San Antonio, TX 78255
Tommy B.
Job Details: 01/20/2021
WASHER MAYTAG MVWB765FW3 Customer stated the issue is the unit is making a similar noise to what was previously experienced. Mostly noticed during agitation. No errors during diagnostics. Shifter had difficulty navigating from high and low speeds of both spin and agitate. Ordering control and stator to resolve issues.; ordrng 1 W11195970 (cntrl-elec) and 1 W11195971 (stator)
Near San Antonio, TX 78231
Tommy B.
Job Details: 01/20/2021
WASHER MAYTAG MVWC565FW2 Last visit found a faulty suspension. Swapped out with new suspension to resolve issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/20/2021
REFRIGERATOR JENN-AIR JS42PPDUDE01 Customer stated multiple lights out in fridge. Found issue to be caused by bad led in freezer section. Swapped out with new module and unit is testing good with no further issues at this time.
Near Boerne, TX 78015
Tommy B.
Job Details: 01/20/2021
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Stove top was missing regulator. Installed regulator to resolve issue and unit has no further issues at this time.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue was a frozen fill tube and a noise. Replaced UI to help fill tube issue. Installed foam spacer in the back to keep the power cord from rattling. Ice maker filled and dispensed well. Unit now dispense ice. Unit tested good.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM00 I plugged in the deli control board and the new one was still intermittently not working. The wiring harness that plugged into it is showing evidence of blue electronic corrosion on the backside of the connector. The drawer will need to be replaced. Part ordered. ; ordrng 1 W10815674 (dor-fip ss)
Near San Antonio, TX 78251
Richard G.
Job Details: 01/20/2021
DISHWASHER MAYTAG MDB9959SKZ0 Customer complaint is that the inlet assembly is cracked and leaking water. Verified issue. Ordering inlet assembly. Hoses ordered not needed.; ordrng 1 W11407411 (INLET ASSEMBLY)
Near San Antonio, TX 78252
Justin
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Freezer door is freezing the water line. Will need to replace door. ; ordrng 1 LW11026425 (dor-fip)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/20/2021
DRYER AMANA NED5800HW0 Corrected rollers. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
Near San Antonio, TX 78209
Jesus C.
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Installed new console. No further issues. Tested to complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW9620HW0 Resecured drain line (it was loose). Issue resolved.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/20/2021
MICROWAVE OVEN WHIRLPOOL WMH31017HS6 Checked microwave found dent at top right by control board ordering outer case and console to resolve issue. ; ordrng 1 W11173817 (panl-cntrl) and 1 W11446916 (OUTER CASE)
Near San Antonio, TX 78238
Douglas H.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Unit not cooling again. Found New evaporator sprung a leak causing compressor to over heat and cease up. Ordering both to resolve the issue. Parts on b/o; ordrng 1 W11368877 (EVAPORATOR ) and 1 W11370574 (COMPRESSOR )
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/20/2021
DRYER MAYTAG MEDB765FW0 Last trip found broken element. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty still.
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/20/2021
WASHER MAYTAG MHW6630HW0 I removed the top of the washer and then needed to remove the back panel to replace the control board. I observed evidence of infestation (pictures included). There was also evidence of infestation inside the unit. I explained to our customer that I would be unable to replace the control board due to this situation. Our customer sued me what she could do and I referred her back to Whirlpool. She told me that she has used the washer 3 times since my last visit and that the unit was working fine. I told her I was glad to hear that in this situation. I called Whirlpool Trade Partners to document. Reference number 7729637424
Near San Antonio, TX 78227
Justin
Job Details: 01/20/2021
DRYER WHIRLPOOL WED7120HW0 "F2E1, F3E2, ran test. Checked temps, cycling temps a little off. Will have customer run on timed dryer while waiting on parts to see if the drying improves. ; ordrng 2 WP3387223 (electrode)s and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor) and 1 WPW10298258 (harns-wire)"
Near San Antonio, TX 78238
Richard G.
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4616FW0 Replaced chute and wheel. Tested to complete. Unit is good to go.
Near Universal City, TX 78148
S. L.
Job Details: 01/20/2021
MW-HOOD COMBO WHIRLPOOL WMH2175XVB2 Found micro computer has burnt resistor 3421 3422 and 3423 snapped photo of this advised customer that unit does pose possible safety issue. Checked part number found part W10216347 is discontinued. Advised customer that they will need to replace unit asap. Called safety spoke to Ciara sr number 7729746154. Updated her on what my findings were. Called techline reported findings were spoke to Robert 7729785764. Job complete.
Near Universal City, TX 78148
S. L.
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF330PAHW2 Natalie sr number 7729742148 unit under ELW warranty checked unit found damaged cabinets on both sides of unit. Snapped photos advised customer that this would be builders responsibility Found tub and hinges damaged customer says issue started in October. Called CXC back spoke to Dustin for extra labor for tub replacement got authorization WUG84UGNL2.; ordrng 1 W10804026 (tub-dishwr) and 1 WPW10274921 (hinge RIGHT) and 1 WPW10274922 (hinge LEFT)
Near Bulverde, TX 78163
Jim G.
Job Details: 01/20/2021
ICEMAKER (STANDA SCOTSMAN CU1526MA-1A Replaced water pump. Issue resolved.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/20/2021
DRYER WHIRLPOOL WED8000DW4 Installed new bulkhead. No further issues. Tested to complete.
Near Converse, TX 78109
S. L.
Job Details: 01/20/2021
RANGE WHIRLPOOL WFG515S0JS0 Replaced DSI control and sensor ran test unit comong on but short cycles heating. Called tech line spoke to Bruce Sr;7729786537 checked wiring to valve and valve needs new valve ; ordrng 1 WPW10602001
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2021
WASHER MAYTAG MVWB765FW Issue is water leaking into the tub when unit isn’t running. Found valve error codes. Unit needs a new valve. Ordering new valve to resolve issue. Will call customer when part gets in.; ordrng 1 W11165546 (valve)
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Issue was unlevel doors and verticals mullion not closing. Leveled doors, vertical mullion now engages. Customer also found piece left out. Told them it was just a trim piece that didn’t do anything. Customer fine with leaving piece out."
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 I replaced the needed parts then broke a plastic piece to the RC shelves which I cannot identify. Now the bins on the left and right side do not glide well. I ordered all parts possibly related. ; rqstng P&A on 1 W10554293 (cover) and 1 W11133636 (FRAME) and 1 W11224265 (support) and 1 W11225684 (PLATE) and 1 W11315531 (PLATE) and 1 W11315533 (PLATE) and 1 WPW10498906 (plate) and 1 WPW10654844 (pan-utilty)
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2021
RANGE WHIRLPOOL WEE510SAGW Tried replacing control but a tab on the ribbon cable connector was broke. When installed on half the buttons work. Tried fixing it but with a broken tab the ribbon cable wouldn’t seat. Reordering control.; ordrng 1 W10894098 (cntrl-elec)
Near Converse, TX 78109
S. L.
Job Details: 01/20/2021
RANGE WHIRLPOOL WFE525S0HW0 "Found control shorted F2E1 error code found roach evidence on control needs new control advised due to infestation no warranty on repair. Repair declined ; rqstng P&A on 1 W11316354 (CONTROL)"
Near San Antonio, TX 78261
Jim G.
Job Details: 01/20/2021
REFRIGERATOR KITCHEN AID KRFC704FPS03 Icemaker has failed. ; ordrng 1 W11115534 (Ice Maker)
Near San Antonio, TX 78218
S. L.
Job Details: 01/20/2021
DRYER MAYTAG MED7230HW1 Followed steps in service pointer unit has F2 E2 error no loose ribbon cables. Needs HMI.; ordrng 1 W11413567 (HMI)
Near San Antonio, TX 78230
Richard G.
Job Details: 01/20/2021
FREEZER WHIRLPOOL WZF34X16DW04 Customer complaint is that the unit is making a loud noise. Found compressor excessively vibrating. Tightened bolts on compressor. Unit is vibrating less. Tested to complete. Unit is good to go.
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Checked refrigerator found top right light bulb burnt out spoke to customer about issue, customer does not want to continue service. Collected service call fee. Job complete."
Near San Antonio, TX 78258
Ezequiel V.
Job Details: 01/20/2021
DISHWASHER JENN-AIR JDTSS244GL0 "Checked dishwasher found right hinge sticking out further than left door is rubbing on right side ordering hinges to resolve issue. ; ordrng 1 8534853 (arm,hinge right) and 1 8534854 (arm,hinge lf)"
Near San Antonio, TX 78255
Richard G.
Job Details: 01/20/2021
DRYER MAYTAG MED6000AW0 Customer complaint is that the unit is not heating. Will need heating element and thermal cutoff/thermostat. Collected service call fee. ; ordrng 1 279973 (cutoff-tml) and 1 WP8544771 (element) and 1 WP8557403 (thrmst-fix)
Near San Antonio, TX 78264
S. L.
Job Details: 01/20/2021
REFRIGERATOR SAMSUNG RF23J9011SGAA Removed ice bucket replaced case magnet. Tested unit all operations normal.
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/20/2021
RANGE JENN-AIR JIS1450DS2 Called tech line spoke to Scott. Recommends resetting unit by removing glass and unplugging. Did not solve issue. Will need module to resolve issue. ; ordrng 1 W10886867 (module)
Near San Antonio, TX 78249
Richard G.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint is that the unit is not cooling in the refrigerator section. Freezer is fine. Found temperature set to 50 degrees. Set temperature to 37 degrees. Unit began cooling. Tested to complete. Unit is good to go.
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Checked refrigerator found start device turning on and turning off checked for voltage good power, found control board faulty ordering board and start device to resolve issue. ; ordrng 1 W10197428 (start device) and 1 W11196400 (cntrl-elec)"
Near San Antonio, TX 78227
Justin
Job Details: 01/20/2021
FREEZER WHIRLPOOL WZF34X18DW03 "Gasket would not seal correctly, has some damage. Was able to use current gasket on unit to get a good seal."
Near San Antonio, TX 78258
Tommy B.
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4815EW1 "Customer stated the issue is that the unit does not dry clothes in one time to cycle. Recommended to customer to run sensor cycle instead. Unit has heat, motion, and airflow. Unit is functioning as designed at this time. Recommend to customer to have the venting and ducting cleaned on the Home side."
Near San Antonio, TX 78254
Justin
Job Details: 01/20/2021
MICROWAVE OVEN JENNAIR JMW2430IL03 "Need vent for bottom of oven, frame piece is bent. Will have to readjust the oven to secure it better in the wall. ; ordrng 1 WPW10327374 (vent-oven)"
Near San Antonio, TX 78245
Justin
Job Details: 01/20/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ0 Spoke with customer and he does not want to go forward with repair.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/20/2021
RANGE WHIRLPOOL WEE750H0HZ1 Replaced console. Issue resolved
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 01/20/2021
DRYER WHIRLPOOL MEDC465HW0 "Checked dryer found timer only working on automatic dry , ordering timer to resolve issue,ordering PTS just in case.; ordrng 1 W10117655 (switch push to start)"
Near San Antonio, TX 78250
Richard G.
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRFC704FBS01 "Customer complaint is that the unit is still giving the same issues. Found ice building up on left side of ice bin due to water leaking from the icemaker. Called techline and spoke with Sterling. Ran unit through harvest and called for water. Did not find any leaking water during fill. Was not able to verify any leaking from the icemaker during visit, other than the ice build up in the ice bin and under the ice bin. Customer states she had spoken with Kitchenaid and a master technician said we needed to replace the side UI. Customer called Kitchenaid while I was in home, verified part needs to be ordered.; ordrng 1 W11330486 (UI ASSEMBLY)"
Near San Antonio, TX 78240
Richard G.
Job Details: 01/20/2021
MICROWAVE OVEN WHIRLPOOL WMC30516HZ0 "Customer complaint is that the unit is making a sound like the turntable is rubbing. Found that unit has a faulty turntable motor. This is a countertop model and cannot be repaired, unit has a total replacement policy during first year of ownership. Customer will need to contact AIG and Whirlpool about replacement, they will decide what can be done since the unit is outside of the first year of ownership."
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2021
DISHWASHER MAYTAG MDB8959SKZ0 "Issue was a no drain dishwasher. Found obstruction in drain pump. Removed obstruction, unit tested good."
Near Boerne, TX 78006
Douglas H.
Job Details: 01/20/2021
REFRIGERATOR KITCHEN AID KRFC704FSS01 "Last trip found faulty control causing fan not to operate during normal operation. Replaced control, unit functioning properly now. No further issues at this point. Advised customer can take up to 24 hrs for cool down period. Collected P&L. W11167902"
Near Boerne, TX 78015
Douglas H.
Job Details: 01/20/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Last trip found faulty console and control. Replaced both to resolve the issue. Unit testing good now. Per CXC unit was under warranty until 3 days ago so this repair should be covered since diagnosis was prior to warranty expiration. No further issues at this point.
Near Boerne, TX 78006
Colton B.
Job Details: 01/20/2021
COOKTOP GAS WHIRLPOOL n/a Issue was too much flame. Could not get to M/S tag because 2 ovens are installed under cooktop. Customer will get model and serial from builder and call us back. When we have the model number please order a new knob for cooktop as it is missing one. Gate code is 1313. Picture of installation is in SD QP. ; saved tckt
Near , TX 78015
Douglas H.
Job Details: 01/20/2021
VENT HOOD UNKNOWN WVW51UC0FS1 Last trip confirmed that the chimney was damaged. Replaced chimney to resolve the issue. Customer approved of repair. No further issues at this point.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 I replaced the needed parts. Tested unit. Ice level sensor and ice box fan are working now and the freezer drawers are now functioning as designed and allowing the freezer door to seal as designed. Unit is now fully operational. Our customer said yes to the survey.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/20/2021
DISHWASHER AMANA ADB1400AGS3 Checked dishwasher found drain hose not installed correctly spoke to customer about proper installation need. Job complete.
Near Pleasanton, TX 78064
S. L.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Found drain line clogged with ice and styrofoam froze over air return to RC removed debris and ice tested heater thermistors these were good. No error codes. All operations normal unit cooling now.
Near San Antonio, TX 78254
Justin
Job Details: 01/20/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Spoke to customer, unit is attached to WiFi and did an update and reboot and started working as designed. Close job."
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/20/2021
WASHER MAYTAG MVWC565FW0 Checked washer found no error codes good spin gearcase is not leaking washer is working as designed. Job complete.