We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near San Antonio, TX 78257
Jesus C.
Job Details: 05/17/2022
Complaint is unit will not defrost. Tested unit. Found bad bi metal. Water leak at supply line. Will need bi metal and coupler. Gave estimate for repairs. Labor 100. Bi metal 36. Service fee. 114. Collected service fee. ; ordrng 1 WP4387503 (Bi metal)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near San Antonio, TX 78248
Jesus C.
Job Details: 05/17/2022
Tested unit. 22 in freezer. Checked charge. Low charge. Could not locate any dye showing leak. Installed new drier. Recharged unit. Will reschedule to inspect for leaks. ; used 1 WPW10143759 (DRIER-HV) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near San Antonio, TX 78249
Jay
Job Details: 05/17/2022
Strike was broken. Replaced strike. Found no codes or other issues. Unit working as it should ; used 1 W11457841 (Strike) from stock
We serviced a
WHIRLPOOL DRYER
Model WED7500GC
Near San Antonio, TX 78259
S
Job Details: 05/17/2022
Upon arrival customer stated unit would start fine then wind down time wise very quickly then eventually stop. Found got voltage at the unit under-load. Contact #16 and with the info I was given we typically see the issue with a faulty sensor and or control. Ordering both to resolve issue. Found lint backup up in the exhaust trap as well. Advising customers to get vents clean. Ordering 1 3387223 sensor and control to resolve issue. ; ordrng 1 W11106066 (Control) and 1 3387223 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78244
Daniel
Job Details: 05/17/2022
Customer reported ice not dispensing. Upon arrival found ice jammed in dispenser chute. Removed ice and tested dispenser. Dispenser now dispensing as it should. Customer also stated the hinges were squeaking. Added grease to both hinges which ceased the squeaking. Doors now open and close smoothly without any squeaking. Handles on unit were both loose so I tightened them up. Unit functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/17/2022
Installed door glass. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/17/2022
"Temperatures 33 F in RC and -7 in FC. This is excessively low in each compartment. Our customer is having problems with the freezer ice maker not dispensing ice, I found a block of ice in the bin from water overflowing. I found the chute in the ice maker frozen. Thus is causing the water to overflow into the bin. The ambient temperature in the home is 64 degrees F. I removed the ice maker and bin from the freezer thawed out and tested. The ice maker harvested and filled. I calibrated the temperature up on the unit to work better with the ambient temperature in the home. This unit is fully functioning as designed now."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78247
Jim G.
Job Details: 05/17/2022
Customer had part delivered to them. Ive replaced the lower harness. Issue is resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/17/2022
This unit has corrosion in the deli drawer cabinet for the deli UI and the drip pan is bowed. These will need to be replaced. Requesting OTL parts authorization. Part OOS.; rqstng P&A on 1 W10815669 (Deli door left) and 1 W11457241 (Drip Pan)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78259
S
Job Details: 05/17/2022
"Upon arrival customer stated unit would blow the break about 15 minutes into the cycle. Checked voltage and we have good voltage to the unit. Contacted tech line and per tech line we have the correct amps when the heater turns on at 28.4 amps and when the heater is off it is 5.6 amps. Per tech line we have an electrical issue with the breaker and an electrician needs to be Called out. Has to be a dedicated circuit. Also noticed the terminal block neutral was extremely loose and stripped. Ordering the terminal kit, terminal block, and nut screw kit to resolve issue. Steve-SR-7733677186; ordrng 1 279318 (Terminal kit) and 1 279393 (Screw and nut kit) and 1 WP3397659 (Terminal block)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78240
Jay
Job Details: 05/17/2022
"Error code 8-4 popped up again. Ordering new float switch. As for Special Project S17304, unit already has the good heater on. ; ordrng 1 W11545764 (Float switch)"
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 05/17/2022
Unable to explain why but the right hand hand somehow popped out reinstall door open and close several timeshare tested lights good to go signed off by customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cibolo, TX 78108
Chris S.
Job Details: 05/17/2022
Customer stated that refrigerator was making loud noise found no frost on freezer evaporator. Found issue to be faulty condenser fan.; ordrng 1 W11127829 (motor-cond)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Schertz, TX 78108
Chris S.
Job Details: 05/17/2022
CustomerStated the dishwasher was not acting right and you are bored was faded and couldnt really see numbers also getting a float switch error code. Found issue to be faulty user interface and float switch.; ordrng 1 W11505225 (UI) and 1 W11545764 (Float switch)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ07
Near Cibolo, TX 78108
Chris S.
Job Details: 05/17/2022
Customer stated that microwave hood light was staying on it wont turn off. Replace socket and lightbulb and still having some issues need to order control board control board is out of stock.; ordrng 1 W11552018 (Control board)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Converse, TX 78109
Daniel
Job Details: 05/17/2022
Customer reported washer not starting up. Upon arrival found unit saying close lid when trying to start. After closed inspection found that lid strike is broken which is causing the lid not to lock which is why the unit wont start up. Ordering strike assembly. Will return with part to repair. ; ordrng 2 W11457841 (Strike assembly)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/17/2022
Our customers adjuster on the left side has broken and will need to be replaced. This model does not accommodate a rack adjuster kit so we will have to replace the adjuster. Our customer would like to order additional adjusters because they continue to break. I will show them how to repair in case it ever happens again in the future. Quote: $371.22. Parts $111.48 Service Fee $124 Labor Minor Job with parts unlisted $107.45 Tax $28.29. Our customer paid our service fee at $134.23. The remaining balance upon completion of repair is $236.99. Part ordered OOS.; ordrng 3 WPW10546503 (Adjuster)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/17/2022
"Customer complaint is that the unit is not cooling in the refrigerator section, the icemaker isnt working, and it is frozen at the bottom of the refrigerator section. Also states that there is condensation build up on the back of the refrigerator, had Premier Appliance here to look at it and they stated there is a leak in the insulation which is causing the condensation buildup. Found refrigerator evaporator completely covered in ice.Called Whirlpool techline, spoke with Travis. States to handle the no cool issue and see if that eliminates the condensation outside of the unit. Says this should be covered since we need to eliminate the no cool issue to find if the liner is leaking, since the liner is covered under the 5 year warranty. Ordering evap motor with harness. SR#7733674876; ordrng 1 W11087438 (Evap motor with harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near San Antonio, TX 78253
Richard G.
Job Details: 05/17/2022
"Customer states that the unit is very noisy and makes a loud rumbling sound. Arrived at home and the unit was very silent. Entered diagnostics and manually ran all steps. Was unable to reproduce the sound. Pulled unit from wall and checked compressor and back cover. All is tight and no excessive vibrations present. Customer states it was making the noise shortly before I arrived but stopped. Also states the noise stops when the door is opened. Checked evaporator area and found no issues there with ice buildup. Tested out damper. Found no issues there. Without being able to reproduce the sound or finding anything out of the ordinary, there is nothing I can do with the unit. Suggest customer get the sound recorded on her phone. Waited in home for an extended period to see if noise would return, but heard nothing. Customer will need to contact us when able to record the sound."
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/17/2022
Tested unit. Found pinched wiring behind unit. Caused short. Repaired wiring. Short damaged control and gas valve. Will need to replace both. ; ordrng 1 WPW10556708 (Control) and 1 WP98014893 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near San Antonio, TX 78240
Jay
Job Details: 05/17/2022
Unit has no heat. Ordering heating element. ; ordrng 1 W10518394 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near San Antonio, TX 78253
Richard G.
Job Details: 05/17/2022
"Customer complaint is that the ice-maker stopped working and he checked the wires at the bottom of the freezer door and multiple wires were cut. Will need a new door. Quoted customer cost of door: $1052.00, labor: $125, and service fee: $124. Collected service fee.; rqstng P&A on 1 LW10859844 (Freezer door)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Kerrville, TX 78028
Drew
Job Details: 05/17/2022
Upon arrival replace thermo fuse and thermo cut off unit heats but doesnt have terminal block screws. Ordering screws to resolve issue; ordrng 1 279393 (screw)
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Atascosa, TX 78002
Jesus C.
Job Details: 05/17/2022
Installed new drain pump and dispenser. No further issues during testing. Customer stated she has error code showing. Collected payment for repairs. Will return to check error.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Converse, TX 78109
Daniel
Job Details: 05/17/2022
Entitlement page states 1 year extended builders warranty. Customer reported bake and broil not working at all when trying to use. After inspection found all connections connected correctly. Ordering control and main harness just in case. Will return when parts are available to repair. ; ordrng 1 W11256088 (Control) and 1 W11553447 (Main harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/17/2022
Based on speaking with our customer his situation is highly likely to be an electrical issue in the home. The dishwasher and garbage disposal are combined on a 20 amp circuit breaker and two outlets on the island are currently not working. The circuit breaker already tripped with nothing plugged in. I recommended having a licensed electrician check the circuit before we get involved. They will contact us if they have any further problems after electrical check. Nothing charged.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78209
Garry
Job Details: 05/17/2022
"Customer complaint of dryer door seal showing signs of premature wear, dryer taking longer than normal to dry, and lck of lint collection on lint screen. Confirmed parts order for door seal and examined dryer exhaust. All exhaust components testing good, but did see considerable water collection in dryer vent hose. Recommended to homeowner that licensed hvac professional inspect dryer house ventilation to determine source of water entry. Found dryer heating and cycling well when disconnected from house vent. Please schedule for soonest availability once parts arrive. ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near San Antonio, TX 78257
Garry
Job Details: 05/17/2022
"Machine displaying F3E1 error code, pointing to open or shorted exhaust thermistor. Measured resistance at thermistor and through harness to thermistor and received proper measurements in both instances. Returned today with harness, ACU, console, terminal block, terminals, exhaust thermistor, and thermal fuse to resolve issue. During breakdown of unit today, helper tech noticed broken Belt Switch. Ordering Belt Switch (W11247665) to resolve issue and rescheduling all current parts. Nearly certain that we are dealing with a main harness issue. Scheduling follow-up for 5/20/22, as part showing in-stock in SSB. ; ordrng 1 W11247665 (Switch Assembly)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Schertz, TX 78154
S
Job Details: 05/17/2022
Upon arrival customer stated unit would continuously stay on and light was dim. Replaced socket and light but unit stayed on. Contacted tech line and per tech line on the wiring diagram we have a faulty control. Ordering W11496269 PCBA control unit Andy-Sr-7733675190 ; ordrng 1 W11545876 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB00
Near Boerne, TX 78006
Douglas H.
Job Details: 05/17/2022
Previous tech contacted techline and techline suspected leak. Confirmed issue of small leak in Evap. Ordering Evap to resolve the issue. Part is oos. ; ordrng 1 W10858281 (Evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Douglas H.
Job Details: 05/17/2022
"Customer stated unit still not cooling after repair. Found oil spot on the ground behind unit, checked everything and found that new compressor locked up and sent oil through the system and leaked out of dye drier. Ordering compressor kit to resolve. Will need to blow lines out with nitrogen when returning to get oil out of lines. ; ordrng 1 W11370574 (Compressor kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78242
Jesus C.
Job Details: 05/16/2022
Installed new thermistor. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Converse, TX 78109
Daniel
Job Details: 05/16/2022
Returned with parts to replace. Installed new dispenser and heating element. Tested unit. Unit functioning properly and heating element is working as it should. Dispenser is dispensing properly. Advised customer to always keep rinse aid full and to run hot water before starting a wash for best results. Unit functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78252
Richard G.
Job Details: 05/16/2022
Cust complaint is that the unit is not operating at all. Checked power at wall, all good. Checked power at terminal block, one leg not getting power. Found one side of plug not making contact with outlet. Adjusted plug, unit is operating normally. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 05/16/2022
Replace store confirm with customer that it is good closing ticket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cibolo, TX 78108
Chris S.
Job Details: 05/16/2022
Customer stated that refrigerator was making noise. Found issue to be legs werent down unbalanced refrigerator fixed legs everything working properly.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78255
Drew
Job Details: 05/16/2022
Upon arrival found unit to be severely clogged with lent. Advised customer of proper usage and cleaning. Turn on unit found fan was jammed with lent causing unit to make it come off. Re attached fan to resolve issues. Also wire tied a harness that was loose. No further issues at this point ; used 1 WP8567668 (Zip tie) from stock
We serviced a
LG REFRIGERATOR
Model LFC25770SB/05
Near Boerne, TX 78006
Drew
Job Details: 05/16/2022
Upon arrival found evap fan not running. Cooling in freezer but not fridge. ordrng 1 4681JB1029H (Evap fan motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Boerne, TX 78006
Drew
Job Details: 05/16/2022
Upon arrival found both mights in freezer dim and blinking intermittent. Ordering lights to resolve issue ; ordrng 1 W11226500 (light) and 1 W10876365 (light)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/16/2022
Customer stated unit still leaking after prior repair. Removed outer door to find the leak is coming from base of vent assembly. Appears as if previous part to be faulty. Ordering vent assembly. Scheduled for soonest availability. ; ordrng 1 WPW10329609 (Vent assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
Daniel
Job Details: 05/16/2022
Customer reported dishwasher not washing dishes as they should. Upon arrival found that dishwasher would never fill with water. Also sounded like the motor did not kick on at all. Found error code F6E4 which is float switch open. Ordering fill valve, sump motor, control, and all float switch components. Will return when parts are available to finish repair.; ordrng 1 W11305308 (Control) and 1 W11175771 (Fill valve) and 1 W11085683 (Sump motor assem) and 1 WPW10195039 (Float switch) and 1 WPW10195037 (Float switch lever) and 1 WPW10346525 (Float assem)
We serviced a
SAMSUNG RANGE
Model FER300SXXAA
Near San Antonio, TX 78263
Daniel
Job Details: 05/16/2022
Customer reported dual burners not working anymore on burner. Upon arrival found that only single burner would work on both single/dual burner mode. Called Samsung techline and they had me test ohms on burner. According to Samsung techline burner was still good and the regulator I was sent with was defective. Reordering regulator. Customer will not be charged for labor or part since work and part is still in warranty. Dg44-01002a regulator part # per Samsung techline ; ordrng 1 DG44-01002A (Regulator)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 05/16/2022
Replace store confirm with customer that it is good closing ticket
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78209
Jay
Job Details: 05/16/2022
Customer needed assistance with setting up range light timer. Set it up and walked customer through process.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78250
Garry
Job Details: 05/16/2022
"Customer scheduled appointment after cut-off time on Friday. As a result of this, I was dispatched to this call without the parts which were ordered. Please schedule for soonest availability. ; saved tckt"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/16/2022
Ran nitrogen pressure test per techline and sprayed soapy water on all junctions and visible tubing. Pressure testing shows definite leak in system. Filled to 140 psi per whirlpool guidelines. Dropped almost 40 psi in 20 minutes but is moving slow. No leaks revealed on any visible tubing. Contacting techline due not being able to locate the leak. Spoke with Adrian. Explained the situation and testing done. Stated sounding like an internal leak. He documented everything. Stated file sent for review, deemed unrepairable. Sr 7733594869
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78212
Jim G.
Job Details: 05/16/2022
I verified a loose ice door separator. ; ordrng 1 WPW10353552 (Ice separator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78263
Daniel
Job Details: 05/16/2022
Returned with parts to repair. I had let customer know on the last visit I would need dishwasher pulled out due to the tightness of the dishwasher in the cabinets. Unit had not been pulled out. Had customer sign waivers for damages and attempted to get unit out but I was not successful. Unit was too tight in the cabinets even with the front feet lowered flush I could not get front of unit above the flooring lip. Let customer know unit would have to be pulled out in order for me to finish repairs. Customer will have unit pulled out and will call back for us to come back out and finish repairs. When customer calls back return with sump motor.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near San Antonio, TX 78254
Jay
Job Details: 05/16/2022
Replaced glass door bracket. Unit looks and functions as it should.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
Chris S.
Job Details: 05/16/2022
Customer stated that range door is not functioning right and letting hot air out. Found handle bracket in outer glass panel faulty ordering parts for door to fix issue. Panel is out of stock.; ordrng 1 W11176456 (glass-door) and 1 W11389703 (Support bracket) and 1 W11105139 (brkt-glass) and 2 W11428245 (Screws)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/16/2022
Replaced icebox fan. Tested to complete. Unit is good to go. Collected labor and parts.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cibolo, TX 78108
Chris S.
Job Details: 05/16/2022
Replaced parts tested unit everything working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near San Antonio, TX 78209
Douglas H.
Job Details: 05/16/2022
"Confirmed diagnosis of SS issue. Found to be inefficient compressor. Removed original compressor, installed new compressor with service and replaced dye drier. Vacuumed unit, held vacuum. Charged unit, held charge. Upon testing unit found new compressor to be defective. Ordering new compressor to resolve the issue. Scheduled for soonest availability. ; ordrng 1 8201675 (Compressor)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS05
Near Schertz, TX 78108
Chris S.
Job Details: 05/16/2022
Customer stated that refrigerator was making a loud noise. Could not duplicate problem but noticed that condenser fan was a little loose ordering condenser fan. condenser fan is a PSP item.; ordrng 1 W11574308 (Condenser fan)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78238
Sebastian
Job Details: 05/16/2022
Found that 120 is not making it past the igniter it's the igniter to engage the bake or the broil. This indicates a bad ignitor ordering ignitor to resolve issue ordering 2 as there is a tendency for these 2 come in broken; ordrng 2 W11176454 (Igniter)s
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near San Antonio, TX 78251
Jesus C.
Job Details: 05/16/2022
Tested unit. Shaking when in spin. Found damper broken. Replaced 2 shocks. Found outer tub cracked and leaking water. Steam vent broken off. After speaking with customer, it was determined unit was shipped and delivered without shipping bolts. This caused the excessive movement of tub during transit and damaged multiple parts. ; ordrng 1 W11316273 (Vent) and 1 W11378552 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78222
Daniel
Job Details: 05/16/2022
Returned with parts to repair. Customer had unit unplugged. Replaced control and UI as techline recommended. Plugged unit back in. Let customer know to keep an eye on unit and that unit would take 48 hours to get up to proper temp. As of now unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Converse, TX 78109
S
Job Details: 05/16/2022
Upon arrival customer stated unit would trip the breaker after a cycle completed. Contacted tech line as I didnt visually see an issue and no error codes. Ran through a multitude of tests with tech line and verified a faulty control and lower harness. Ordering W11320238 control and W11255099 lower harness to resolve issue. Austin Sr-7733660382; ordrng 1 W11320238 (Control) and 1 W11255099 (Lower harness)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Mico, TX 78056
Sebastian
Job Details: 05/16/2022
Power at the wall is only getting 120V at one side and 12V at the other side. Also not getting 240V. Issue is with power at wall. Customer to fix power issue. Marking as customer instruct.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Boerne, TX 78006
Sebastian
Job Details: 05/16/2022
Found that our Cam assembly was torn up just after maybe 1 or 2 uses indicating that there is definitely a bad drive issue ordering gear case along with the rest of the drive. Gearcase on back order, ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10902814 (Washplate)
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near San Antonio, TX 78216
Garry
Job Details: 05/16/2022
"Customer complaint of washer not powering on. Verified proper power, polarity, and wiring. ACU getting 120vac and supplying 5vdc to HMI. HMI unresponsive to touch/voltage input. Customer is contemplating repair vs replacement and will reach out to us if repair is her decision. In the event that our customer decides to proceed with repair, please order Console (W11162441) to address issue. Quoting $361.70 for parts and $117.45 for labor. Collected SC. Jo complete."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Adkins, TX 78101
Daniel
Job Details: 05/16/2022
Returned with parts to replace. Installed new motor bracket, blower wheel, blower wheel housing, and drive motor. Installed new control panel as well due to loose/damaged wiring. Re assembled unit and tested. Unit now functioning as it should without any excessive noise. Unit heating properly. Unit functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS20
Near San Antonio, TX 78253
Richard G.
Job Details: 05/16/2022
"Customer complaint is that the oven part of the unit is not heating. Entered diagnostics and found no error codes. Attempted to preheat oven to 350 degrees, unit heated to 350 degrees. Customer states that the unit did not heat at all previously. Tested out unit and could find no issues with the unit. Customer will monitor and call us back if needed. If called back, please schedule with the control and thermostat."
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near Schertz, TX 78154
Chris S.
Job Details: 05/16/2022
Customer stated that oven would not turn off. When canceling cycle oven we go to home screen but then go back to the temperature screen. Found issue to be faulty consul board need authorization and part is out of stock.; rqstng P&A on 1 W11296171 (console)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Boerne, TX 78015
Sebastian
Job Details: 05/16/2022
Replaced buttons still found that the unit is not operational ordering control schedule follow up. Confirm good voltage to the unit from the wall.; ordrng 1 W11308807 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near San Antonio, TX 78254
Richard G.
Job Details: 05/16/2022
"Customer complaint is that the lights inside the unit flicker. Verified issue. Replaced refrigerator and freezer led modules. Also states the icemaker doesnt work. Will need icemaker that is on order, also ordering harness.; ordrng 1 W10838084 (Harness)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near San Antonio, TX 78209
Garry
Job Details: 05/16/2022
Customer complaint of washer making loud noise during spin cycle. Upon arrival, I inquired to the customers awareness of our Service Call Fee and in regard to purchase date of unit. Customer informed me that this visit should be covered by a service plan which was purchased on the machine. As this is an OOW dispatch, customer was advised to contact retailer and/or administration of said service plan. No service provided at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78253
Jay
Job Details: 05/16/2022
Replaced harnes. Unit working as it should. Collected 230.00 by cash.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78218
Garry
Job Details: 05/16/2022
Customer complaint of washer not completing cycle. Previous visit found worn Cam & Belt, faulty Shifter, failing Gearcase, and open Motor Run Capacitor. Replaced Cam(W10721967), Belt(W11239857), Shifter(W10913953), Gearcase(W11454734), and open Motor Run Capacitor(W11428524) to resolve issues. Calibrated and tested unit. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78240
Drew
Job Details: 05/16/2022
"Upon arrival found faulty ui control board not allowing certain buttons to be pushed. Ordering new control, its OOS ; ordrng 1 W10884488 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Schertz, TX 78154
Chris S.
Job Details: 05/16/2022
Customer stated that washer was locking up and gave her F 20 error code. Found issue to be faulty water valve and pressure switch. Customer does not wanna go through with repair; ordrng 1 WPW10249845 (switch-wl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near San Antonio, TX 78239
S
Job Details: 05/16/2022
Upon arrival customer stated that a tech had come out and they had diagnosed the issue to be the compressor. Also saw that the call was dispatched OOW but the customer states that they had the extended warranty. Advised customer to contact Whirlpool to get the call redispatched under warranty. Customer did not want to pay sc fee for me to diagnose. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78254
Richard G.
Job Details: 05/16/2022
"Customer complaint is that the unit is not cooling. States that a Lowes tech came out and checked the unit, saying it needed a new compressor. Found compressor and start device disconnected. Reconnected parts and powered on unit. Start device clicked and compressor made a buzzing noise then stopped. Unable to get a reading on the compressor. Will need replaced. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near San Antonio, TX 78223
Daniel
Job Details: 05/16/2022
Customer stated unit will randomly shut off completely. Customer stated door open light will pop up on UI and that unit would start to beep as if all door were open for a period of time and lights in unit would shut off. Called techline. Techline had me run multiple tests. Only test that did not pass was the ice box fan. Techline stated to check ice box fan to see if it was getting correct voltage. If ice box fan is getting correct voltage change out ice box fan but If its not then change out control. Ice box fan was getting correct voltage so I let customer know I was going to order ice box fan. Customer stated he did not want to wait another day for parts and that he wanted unit replaced. Let customer know I dont have the authority to have units replaced and that all Id be able to do was order parts to repair. Customer stated he did not want any parts ordered and that he would be contacting lowes and whirlpool customer service. Let customer know I would close ticket out and that Id out in the notes to return with ice box fan If he calls back. Sr 7733659818
We serviced a
JENN-AIR COFFEE MAKER
Model JJB6424HL0
Near San Antonio, TX 78257
Richard G.
Job Details: 05/16/2022
"Replaced switch and control. Panel/control received is wrong part. Came as black, but should be stainless. Reordering panel.; ordrng 1 W11363088 (Panel/control) and 1 W10661076 (Switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/16/2022
Last trip confirmed unit needed ui/control kit. Replaced part to find part sent to be defective, not allowing unit to function. Reinstalled original parts and unit back to functioning. Need to reorder ui/control kit to resolve the issue. Scheduled for soonest availability pending part arrival. ; ordrng 1 W10789393 (Ui/control kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78233
S
Job Details: 05/16/2022
Upon arrival customer stated unit is working as designed. Tested unit and found the unit to be working in order. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Converse, TX 78109
Chris S.
Job Details: 05/16/2022
Customer stated that dishwasher wasnt working properly. Found issue to be faulty motor sump. Ordering motor sump.; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78247
S
Job Details: 05/16/2022
Upon arrival customer stated unit it would make loud banging when he used the unit for washing large blankets. Customer also stated it would banging after readjusting blankets. Error code for off balance load appeared. Tested unit and unit functions as designed. Advised customer of proper instruct and install of loading and unloading unit. Customer is satisfied. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Richard G.
Job Details: 05/16/2022
Customer complaint is that the unit is not drying dishes properly. Customer is using rinse aid and notices the rinse aid does go down and requires refilling. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle. All testing well. Heater is functioning properly. Went over tips to assist in the drying process. Unit is functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78260
S
Job Details: 05/16/2022
DeAndrew- Sr-7733525430Per tech line we have a new problem after parts were replaced. Needing to order gear case and splutch kit Gear case is slipping W10721967 splutch kit. An error code for a basket re engagement failure has popped up after installing new parts. Ordering lets to resolve issue. ; ordrng 1 W11164183 (Gear case) and 1 W10721967 (Splutch kit)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78232
Jim G.
Job Details: 05/16/2022
I replaced the faulty sump assembly. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near San Antonio, TX 78231
Garry
Job Details: 05/16/2022
"Customer complaint of DW not washing. Arrived to find fault codes F5E1 (Door Stuck Open), F6E4 (Float Switch Open), F6E1 (Low/No Water), F9E4 (Diverter Error). Measured proper voltage out of ACU to Wash Motor & pulled continuity through both lines of wash motor harness. Replaced Sump & Motor Assembly (W10861526) to resolve issue. Returned unit to operation and tested for leaks. Job complete, unit is good to go. No further issues at this time. Collected SC/P&L."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near San Antonio, TX 78217
Jim G.
Job Details: 05/16/2022
I verified with techline and spoke to Rick but he left without an SR. I verified proper voltage at the outlet and an that the power cord is in working order. I verify no voltage at the control an open neutral. Techline confimed that it is serviceable but the part is not on the parts list. Therefore I will have to check with the parts distributed and open a ticket with the, to find the part (again per techline). I contacted Marconi and spoke with Joanna who opened a ticket with Whirlpool to track down the part and will respond within 5-7 business days. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78220
Daniel
Job Details: 05/16/2022
Customer reported ice maker not functioning. Upon arrival found that ice maker would not harvest. Removed old ice maker and found it completely frozen up. Checked voltage and ice maker was getting correct voltage. Replaced ice maker and tested. Ice maker now fully harvested successfully and fills as it should. Unit now functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Jim G.
Job Details: 05/16/2022
Customer was not available. Left voicemail and waited at residence for 10 minutes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Adkins, TX 78101
Jesus C.
Job Details: 05/16/2022
Tested unit. Bad compressor. Oil in system. Installed new evaporator and compressor. Cleared system. Recharged unit. Good frost. No issues during testing. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230RHW2
Near San Antonio, TX 78204
Jesus C.
Job Details: 05/16/2022
Installed new control and UI. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near San Antonio, TX 78258
Jim G.
Job Details: 05/16/2022
Travis SR# 7733668820 I informed techline that customer describes excessive moisture on mullion. He advised me to use test 85 to turn mullion to always on. Issue resolved.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78209
Douglas H.
Job Details: 05/16/2022
"Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Per sb web SS parts under limited part warranty still. Limited labor warranty has expired. Part covered customer responsible for labor. Collected SS labor costs for standard refrigerator."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near San Antonio, TX 78237
Garry
Job Details: 05/16/2022
"Customer complaint of burners and fry basket missing from new range. Installed Flame Spreaders for rear and front burners (W11435630) (W11435659) (W11435657), center Flame Spreader (W11435660), Burner Cap Kit (W11435570), & Fry Basket (W11548747) to resolve issue. Returned unit to operation and tested all burners. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78240
Drew
Job Details: 05/16/2022
"Upon arrival installed ui but still having power issue. Called tech line spoke with Andrew and received Sr 7733667852. Was told to order main board and reschedule ui. Ordering handles as installation damage occurred, unit within 30 days. ; ordrng 2 W11123099 (handle)s and 1 W11035836 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78221
Garry
Job Details: 05/16/2022
"Customer complaint of washer not progressing through wash cycle and clothes coming out abnormally wet. Previous visit found issue with wire harness - no power making it to clutch. Replaced Lower Harness(W11568984) to resolve issue. Job complete, unit is good to go. No further issues at this time."
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near San Antonio, TX 78212
S
Job Details: 05/16/2022
Upon arrival customer stated the unit sounded like it should meaning the unit was sounding a bit loud due to being in a cavity causing a louder then usual hum. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/16/2022
Our customer has been having a problem with leaking from the water filter housing. I was not able to replicate the leak but there was significant evidence of a very slow leak on the towel below. I replaced the water filter housing. When checking the water pressure with the bypass I broke the clip on the filter plate due to high pressure problems getting the bypass on. This will need to be replaced. I got the bypass on and found that the dispenser is dispensing 20 ounces in 8 seconds. It should be 8 ounces. This unit will need a water pressure regulator. Parts ordered. ; ordrng 1 8212547RP (Tube Water) and 1 W10786952 (Water Pressure Regulator) and 1 W10658542 (Block) and 1 WP67001668 (Plate Filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/16/2022
I checked the temperatures on this unit and they are perfect. They likely had the freezer accidentally open. I did not charge anything since they were mistaken and I was in the home less than 3 minutes. They will call us if they have any future problems with appliances.
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/16/2022
Our customer had a rattling noise that was/is intermittent. I found that the screen lint has warped and broke over time which causes it to be reassembled to remove and insert. This is a functional problem that is intermittently causing a rattling sound. Thus will need to be replaced. Part ordered. Rescheduling current parts as a contingency but will likely not be needed.; ordrng 1 W10859086 (Screen)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78210
S
Job Details: 05/16/2022
Upon arrival advised customer that they would be responsible for part payment. Customer states they are going to contact Whirlpool to get it covered. Rescheduling for Wednesday while the customer gets the correct authorization. ; schdld next appmnt for 5/18 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Jay
Job Details: 05/16/2022
"Replaced gear case, outer tub, inner tub, and all associated hardware. Calibrated and ran diagnostic test. New outer tub has a hole in it so it leaks bad. Ordering new tub. ; ordrng 1 W11399437 (Drain pump) and 1 W11219115 (Outer tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Lakehills, TX 78063
Sebastian
Job Details: 05/16/2022
"Replaced Gearcase calibrated unit , unit testing good."