Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1337 customer reviews

Tommy B.

Tommy B.

COOKTOP GAS WHIRLPOOL WCG55US6HS00 "The unit is functioning normally. The cabinets have just been painted, unable to obtain serial and model photograph. No further issues at this time."

Near Nina Ridge, San Antonio, TX 78255
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Client mentioned that the ice maker has always made ice but that it has been very slow and low production. It has really not changed since before and after we replaced the ice maker and wiring harness. The flow out of the water dispenser is steady but with a diameter about the size of a wire. The client has a water softener in the garage and a reverse osmosis system connected to the water line. This could be affecting the flow rate. The temperature in the ice bin is 25 degrees F. Temperature in the freezer is 5 degrees F. Water filter usage rating 199.Water filter time rating 182 days. Humidity 27 %. Fresh food compartment temperature is at 42 degrees F. The User Interface has the freezer temperature at -2 and the fresh food compartment at 39 degrees. Talked with JK at Tech-line, he explained to me that we need at least 45 PSI of water pressure to have the ice maker flow normally. File Number on 7726290677. I went ahead and adjusted the temperatur

Near Selma, TX 78154
Devon F.

Devon F.

RANGE WHIRLPOOL GR563LXSB1 Reschedule for Wednesday ; schdld next appmnt for 11/6 WED !

Near Busby Canyon, San Antonio, TX 78259
Christian G.

Christian G.

VENT HOOD WHIRLPOOL WVU37UC0FS "Issue stated: breaker keeps tripping from vent hood. Replaced button control and box control. Still tripping breaker, ordering capacitor and transformer.; ordrng 1 W11099740 (capacitor) and 1 W11282989 (transformr)"

Near Falls Summit, San Antonio, TX 78245
Richard G.

Richard G.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Customer complaint is that the oven will go into bake but will not heat up. Also states that the unit will not keep time and often changes the date to the first of the month while in the middle of the month. I attempted to put the oven on bake at 350 degrees, but instead of going not oven mod, it goes to microwave mode. This model does not have a microwave. Ordering control and control panel.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONTROL PANEL)"

Near Pillard Summit, San Antonio, TX 78245
Ivan B.

Ivan B.

MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 Replaced control panel assembly. Unit working properly at this time. Yes to survey and leave behind.

Near Castello Way, San Antonio, TX 78259
Colton B.

Colton B.

COOKTOP ELECTRIC KITCHENAID KCED606GBL01 "Customer issue is that the down draft motor will not come on. The switch is sending the down draft motor voltage, but the motor will not come on. Ordering a new downdraft motor to resolve issue. ; ordrng 1 W11083804 (motor-blwr)"

Near Fox Briar Ln, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDC465HW0 "Checked dryer found not heating. Checked heater wasn’t heating . Ordering heater, if needed ordering thermal cut off,high limit thermostat as well.; ordrng 1 3392519 (thermal fuse) and 1 W10724237 (element) and 1 W10900067 (cutoff-tml)"

Near E Basse Rd, San Antonio, TX 78209
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KSSC48QTS02 Replaced control and UI. Issue resolved. Tested unit. Unit tested properly.

Near Smithson Valley Rd, Bulverde, TX 78163
Jesus C.

Jesus C.

WASHER MAYTAG MHW8630HC1 Complaint is CL code and not dispensing detergent. Tested washer. No stored error codes. Ran quick cycle. Detergent not dispensing. Ran test 10. Bad detergent dispenser. Ordering new dispenser and acu as precaution. Called techline about CL code. Techline states CL is shown after a number of wash cycles to remind consumers to clean washer. ; ordrng 1 W11041122 and 1 W11041150 and 1 W11329038

Near E White, San Antonio, TX 78214
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced control and harness which includes bi teal thermistor. Issue resolved. Unit tested properly.

Near Retama Ridge, Bulverde, TX 78163
Ivan B.

Ivan B.

DRYER WHIRLPOOL WED75HEFW0 Replaced control board. Found I mistakenly ordered the wrong part last trip. Also found UI cable damaged. Ordered UI cable and iml assembly. Rescheduled 11/8; ordrng 1 W10540654 (CABLE UI) and 1 W10783677 (IML ASSEMBLY)

Near San Antonio, TX 78256
Ivan B.

Ivan B.

WASHER WHIRLPOOL WFW94HEXW2 Checked washer got no fault codes. Water leaking from water inlet area. Water inlet valve bad. Ordered replacement parts. Rescheduled 11/12; ordrng 1 W10194208 (WATER INLET VALVE ) and 1 W10194209 (WATER INLET VALVE )

Near Florence Ct, San Antonio, TX 78257
Justin  R.

Justin R.

OVEN ELECTRIC (D KITCHENAID KODE500EBS04 "Customer observed oven taking extra time to reach preheat temperature. Ovens have covered bottom bake element which takes additional 15 minutes to preheat. Tested temperature using meter thermometer, calibrated up 10 degrees as preheat of 350 topped out about 340. Instructed customer in calibration. Left leave behind and verified email address."

Near County Rd 6876, Natalia, TX 78059
Ivan B.

Ivan B.

MICROWAVE OVEN WHIRLPOOL WMH31017HS Replaced lamp and lamp holder. Light working properly at this time. Yes to survey and leave behind.

Near Overlook Loop, San Antonio, TX 78259
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer states no change, temperature is ranging from 32 to 42 in the refrigerator section, and food is still freezing. Evaporator was partially frozen over, steamed it out. Called techline, spoke with Steve, confirmed bad rc thermistor. Ordering thermistor.; ordrng 1 W10316760 (thermistor)"

Near Cove Way, San Antonio, TX 78250
Jesus C.

Jesus C.

OVEN ELECTRIC (D MAYTAG CWE5800ACS14 Complaint is lower oven is not holding temperature. Tested lower bake at 350. Oven temperature is averaging at 350. Temperatures are good. No issues during testing testing. Tested to complete.

Near Bertetti Dr, San Antonio, TX 78227
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Called customer on the way. Arrived at home. Customer stated they do not need service. Job complete.

Near San Antonio, TX 78252
Colton B.

Colton B.

DISHWASHER KITCHENAID KDTE334GPS0 Issue was a leaking dish washer. Replaced bottom seal to resolve issue. Unit tested good. Talked to customer about survey.

Near High Cliff Dr, Fair Oaks Ranch, TX 78015
Jesus C.

Jesus C.

DRYER ROPER RED4516FW0 "Tested dryer. Not starting. Found terminal block is damaged. Power cord is damaged. Installed new terminal block from truck stock. Customer will need new power cord. Customer wants us to order cord and she will pay the part cost. Ordering new cord. ; ordrng 1 WX9X18 (dryer cord 4' 30 amp), used 1 279320 (BLOCK-TERM) from stock"

Near Applewhite Rd, San Antonio, TX 78224
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Two main doors have dents will need to order that and name plate. ; ordrng 1 W11223753 (nameplate) and 1 W11301144 (dor-fip) and 1 W11307204 (dor-fip)

Near Castroville, TX 78009
Ivan B.

Ivan B.

DISHWASHER WHIRLPOOL WDF760SADM1 Replaced wheel assembly. Unit operating as this time. No further issues at this time. Yes to survey and leave behind.

Near Spacious Sky, San Antonio, TX 78260
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Installed pressure valve. However the dispenser and presumably the icemaker are not getting sufficient if any water. Contacted techline and determined the issue was due to faulty or clogged filter head. Ordered part And will return on Saturday to complete job. ; ordrng 1 W11346623 (WATER FILTER HEAD )

Near Summit Crest, San Antonio, TX 78258
Shawn W.

Shawn W.

MW-HOOD COMBO WHIRLPOOL WMH78019HV0 "Replaced door. Called Tech-line. They could not help. Called SL, he was easily able to help me.. Called. connectivity team to help The client set up WiFi connect. They were not available. They leave at 6:00pm EST. There was an employee that thought they could help.Lindsey. She was very helpful but we were ultimately unsuccessful. We provided the client the number to the connect team at Whirlpool. She will call tomorrow before 6:00pm EST. Job complete."

Near Jane Addams Dr, Schertz, TX 78154
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Issue was a noisy refrigerator. Found compressor to be a little louder than normal on start up. Ordering a new compressor to resolve. Customer also complained of loud ice maker. Could not replicate noise, but order a new ice maker in case next tech is able to identify noise.; ordrng 1 W10507884 (compressor) and 1 WPW10300022 (icemaker)"

Near Roadrunner Ln, Pipe Creek, TX 78063
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS321SDHW00 Issue stated by customer: refrigerator freezing food. Damper replaced before. IR measured dampener around 25-30degrees and fridges highest setting. Ordering thermistor.; ordrng 1 WPW10384183 (thermistor)

Near Loy Dr, San Antonio, TX 78228
Devon F.

Devon F.

DRYER MAYTAG MEDB835DW3 Reschedule for another visit.; saved tckt

Near Mesa Loop, San Antonio, TX 78258
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFG505M0BS3 Last visit found faulty regulator and the bake cycle was non functional. Replaced oven burner and the gas valve to resolve issue. Also swapped out the light bulb assembly. Unit testing good now with no further issues.

Near Relic Oaks, San Antonio, TX 78240
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRFC300ESS01 Last visit found this you to be stuck diffuser door. Replaced control and damper door control to resolve issue. Unit tested good now.

Near Little Hill Rd, Boerne, TX 78006
Ivan B.

Ivan B.

DRYER WHIRLPOOL WED5620HW0 Replaced heater element. Unit still not heating. Tech line system down at this time. Will need to return and call tech line while in front of the unit.; O-emld tckt

Near Market Hill, San Antonio, TX 78256
Justin  R.

Justin R.

RANGE JENNAIR JES9750AAW "Unit has a bad display and control, part is no longer made for unit. No parts to order."

Near Co Rd 6710, Natalia, TX 78059
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 Changed out light bulb in freezer section. Tested to complete. Unit is good to go.

Near Rio Rancho Way, Helotes, TX 78023
Colton B.

Colton B.

DRYER MAYTAG MEDX500XW0 "Issue was a noisy dryer. Previous tech replaced motor. Finding issue to be the blower wheel. Tightened blower wheel and the dryer was much quieter. Showed customer new noise level, she said it sounded much better. Unit is working as designed. If issue comes back, a new blower wheel (WP697772) will probably be needed."

Near Braeburn, Boerne, TX 78015
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Units lower door is dent Ordering new door; ordrng 1 W10866265 (glass-door) and 1 W10875206 (hndle-door)

Near [8001 - 8099] Hermosa Hl, San Antonio, TX 78256
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE515S0ES2 "While replacing bake element, found screws stripped, ordering new screws. Unable to install bake element due to screw being stripped.; ordrng 4 3196174 (screw)s"

Near Talavera Ridge, San Antonio, TX 78257
Jesus C.

Jesus C.

WASHER ADMIRAL ATW4675YQ1 Tested washer. No cold water from valve. Found bad valve. Installed new valve. Tested washer. No issues during testing. Job complete

Near Farm-To-Market 2537, San Antonio, TX 78221
Ivan B.

Ivan B.

REFRIGERATOR KITCHEN AID KSSC42QMS03 Checked refrigerator. Found noise and bad control. Ordered replacement control. Rescheduled 11/8. ; ordrng 1 2302913 (ELEC CONTROL)

Near Grassmarket, San Antonio, TX 78259
Tommy B.

Tommy B.

RANGE AMANA AER6303MFS2 unit revealed error codes F1E0 E3F0 which indicate the control unit error. Customer also states that the right rear burner is not functional. Ordering parts to resolve issue.; ordrng 1 W11297545 (cntrl-elec) and 1 WP8273993 (elmnt-surf) and 1 WPW10181986 (sensor)

Near Spring Rose Dr, San Antonio, TX 78249
Richard G.

Richard G.

WASHER MAYTAG MVWB765FW0 Replaced valve. Ran unit through automatic test and all steps passed. Unit is good to go. Spoke with customer about survey leave behind.

Near John David, Helotes, TX 78023
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DISHWASHER KITCHENAID KDTE334GPS Issue was front panel was damaged. Found units front panel already replace. Units rack holder is broken pics attach. Unit does not have a serial or model number on it anymore. But it’s the only dishwasher to be service according to store. Will be ordering parts that I found damage. ; ordrng 2 302868s and 8 W10309090 (screw)s and 1 W10546503 (adjuster) and 1 W10735304 (shield) and 1 W10852733 (panel)

Near Rim Dr, San Antonio, TX 78257
Ezequiel V.

Ezequiel V.

ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 Checked ice maker. Found no ice in bin. Ran diagnostics found a disconnected connector. Inserted connector. Ice maker working as designed.

Near Princess Ct, San Antonio, TX 78209
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WFW5620HW0 Checked washer. Found no holes or leaks. Ran diagnostics with no error codes. Found valve running continuously. Ordering new valve.; ordrng 1 W11036930 (valve)

Near Newell Ave, San Antonio, TX 78215
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF330PAHW2 Tested dishwasher. Control not responding. Found wiring damaged in junction box. Control damaged by wiring issue. Will order new power cord. ; ordrng 1 4317824 (cord-power)

Near Delaware St, San Antonio, TX 78210
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Issue stated by customer: fridge not cooling. Replaced control, IR temp reads 36 degrees at fan. Unit tests good. Informed customer of survey."

Near Island View St, San Antonio, TX 78242
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint is that the refrigerator is tripping the breaker. States an electrician has come out and checked the breaker and wall outlet and all is good on the electrician side. Checked connections throughout compressor, condenser, control,and refrigerator/freezer sections. No issues found. Called techline and spoke with Dustin. Instructed to check the breaker, says breaker is an arc fault breaker and the customer needs to have a regular breaker installed. Also states the customer should ensure there is nothing else on the same circuit as the refrigerator. Unit did not trip the breaker while in the home. Customer says they aren’t doing anything (I.e., getting water or ice) when the breaker trips. Relayed information from techline to-customer.."

Near Tribute Oaks, San Antonio, TX 78254
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer complaint is that the light in the freezer is out. Ordering new light module.; ordrng 1 W11251749 (LED LIGHT MODULE )

Near Jubilance Path, San Antonio, TX 78254
Colton B.

Colton B.

FREEZER WHIRLPOOL WZF34X20DW01 Customer issue was a no cool freezer. Replace troll board to restore power to the unit. Replaced Evap thermistor to help with frosting issue. Unit tested good. Advised customer to give freezer 24 hours to get down to temp and then another 48 hours after that to check frost pattern. Walked through the survey with the customer.

Near Medina Magic, Helotes, TX 78023
Devon F.

Devon F.

RANGE AMANA AGR4230BAB3 Customer complaint was unit door keeps falling off reattached door unit is operating as designed.

Near Rosalina Loop, Converse, TX 78109
Tommy B.

Tommy B.

COOKTOP GAS WHIRLPOOL WCG51US0DS00 Swapped out gas regulator to resolve burner issues. Unit tested good now with no further issues.

Near Velvet Creek, San Antonio, TX 78255
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 "The ice maker is not completing the cycle its getting stuck when it goes into heat cycle getting real hot melting the ice., not completing the cycle. Left the lever up to leave it off. Ordered ic maker; ordrng 1 W10884390 (icemaker)"

Near Tallow Dr, Refugio, TX 78377
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 Sr#7726288892. Call tech line to troubleshoot issue with unit. Tech line recommends replacing compressor to resolve issue. SR number above for documentation. Job will require a sealed system technician.; rqstng P&A on 1 482801 (mount-tray) and 1 W10575980 (compressor)

Near Freer Pl, Alice, TX 78332
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 Issue was u it was not turning on at all. Replace thermal fuse. Unit not turning on. Unit now heating up. Unit working as design. No other issues. Job complete

Near Estin Crossing, San Antonio, TX 78260
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Control for pantry drawer not responding. Inspection of fridge shows water collecting in that pocket which in turn has corroded wires. Replace entire drawer to resolve issue.; ordrng 1 W10733263 (dor-fip ss)

Near Killebrew Dr, Corpus Christi, TX 78414
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 Replaced water tube. Unit working properly at this time. Yes to survey and leave behind.

Near Worth Pkwy, San Antonio, TX 78257
Adam H.

Adam H.

OVEN MAYTAG MEW7627DS01 Inspection of unit shows zero response from control board. Replace thermal fuse and control board to resolve issue. Unit is out of warranty.thermal fuse plus an estimate of. I did inform customer parts are not in stock and there could be a wait. Longer than a week.; ordrng 1 W10545291 (fuse-thrml) and 1 W10770784 (cntrl-elec)

Near Cape Hatteras Dr, Corpus Christi, TX 78412
Ezequiel V.

Ezequiel V.

THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 Found washer not draining replaced drain pump washer working as designed.

Near Talavera Ridge, San Antonio, TX 78257
Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "F4e3F5e1F6e4Found power to pump and motor. Needs pump and motor. Pump and motor. 186.35Labor. 98.75SR 7726288389Per techline, sounds like with proper voltage at board. Control may be at fault. Cx does not want to try to replace control board. ; ordrng 1 W11305297 (cntrl-elec)"

Near Longleaf Dr, Hollins, VA 24019
Uriah B.

Uriah B.

MICROWAVE JENN-AIR JMW3430DS02 F6E0Found UI not responding well to touch. Cx experiencing ghost light and unit powering off randomly. Needs UI and appliance manager. Current UI Serial C53L8057095HMI Central. SW4.0.0Oven ACU. Serial 5086C172921717; ordrng 1 W10821712 (cntrl-elec) and 1 W11236885 (console) and 1 W11241293 (harns-wire)

Near Stanley Ave SE, Roanoke, VA 24014
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Called customer to confirm appointment, customer confirmed. Arrived to no one home. Called customer again and says his wife is on the way and that he was told his appointment was scheduled for Wednesday, not Monday. Customer complaint is that the refrigerator is wobbling (not level) verified the customer’s complaint. Pulled the refrigerator out from the wall and the refrigerator stopped wobbling. The refrigerator is level but the floor under the refrigerator is not. Pulled unit away from wall to show the customer that it is not a fault in the refrigerator. Unable to document through techline due to computer system being down. Customer needs to contact builder to have the floor fixed under refrigerator. No email address to add."

Near Bluewater Cove, San Antonio, TX 78254
Uriah B.

Uriah B.

RANGE WHIRLPOOL WGE745C0FS01 "Needs W10877562Door grill piece is snapped. Handle mounts to it. X part. Cx not home, but wanted us to go in and take a look. Front door was unlocked.; ordrng 1 W10877562 (glass-door)"

Near S Oakwood Rd, Troutville, VA 24175
Michael R.

Michael R.

WASHER WHIRLPOOL WTW4855HW1 "Called and spoke with the customer, she stated she had called and left a message to cancel on Saturday, said they found it was a plumbing issue."

Near E Airline Rd, Victoria, TX 77901
Uriah B.

Uriah B.

KITCHEN KITCHENAID KDPE334GPS0 "SR 7726291298Found house wiring correct. Only abnormality was that the neutral line had continuity to ground. No abnormal wiring on unit side. Control sometimes worked and sometimes didn’t. Control and UI have been changed out once or twice each. Tested control by cutting power to unit, disconnecting the UI, putting power back to unit and closing the door. Drain pump came on. Disconnected all DC components and gave power back, no change in operation. Tried giving unit power through another circuit by extension cord. No change. Suggest replacing control, UI, OWI, and pump and motor. ; ordrng 1 W10889944 (harns-wire) and 1 W11084121 (sensor) and 1 W11120155 (control-elect) and 1 W11162732 (console) and 1 W11162733 (pump&motor) and 1 WPW10653840 (door latch)"

Near Algonquin Ct, Blacksburg, VA 24060
Michael R.

Michael R.

WASHER MAYTAG MVWB765FW1 "Installed part ordered, calibrated and tested the appliance, all is working normal"

Near Willowbend Dr, Port Lavaca, TX 77979
Michael R.

Michael R.

DRYER MAYTAG MEDC215EW1 "Unable to duplicate the noise. Took front panel off and found some change that had fallen in, went ahead and installed a dryer kit from truck stock, the appliance is working normal ; used 1 4392065 (DRYER KIT) from stock"

Near Royal Rd, Port Lavaca, TX 77979
Adam H.

Adam H.

ICEMAKER KITCHENAID KUID508ESS2 It’s all components tested unit issue resolved. Parts and labor are fully covered under KitchenAid three-year warranty.

Near Co Rd 262, Realitos, TX 78376
Doug M.

Doug M.

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Inspected unit found identical issue as first repair f6e1 error,found burn marks on wave guide covers removed to cover found pieces of magnetron antenna due to shorting and burning again,called tech line,tech said to replace magnetron again and covers; ordrng 2 W10915651 (cover-plt)s and 1 W11346197 (MAGNETRON )"

Near Blue Bird Dr, Little Rock, AR 72205
Adam H.

Adam H.

COOKTOP KITCHEN AID KCGS356ESS00 Install components issue resolved. Plumber that did install on gas regulator adapter and hose used entirely too much liquid Teflon so bad to the point that I recommended to customer replacing the adapter and gas line from pipe to stove top. Issue resolved

Near Oakbrook Dr, Corpus Christi, TX 78413
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL UNCONFIRMED Arrived at customers location. Customer states they have a five year warranty on their products for this home through the builder but did not have paperwork backing up claims for warrantee of refrigerator. I’ll trying to explain to customer what would be needed to get unit filed under correct claim customer became irate and started to swear at me. I told customer I would not be talked to like that and I left the home. I did call NR to give him a heads up on customers behavior in case there was a possible callback. I will not be going back to this customer’s location

Near Mckinzie Rd, Corpus Christi, TX 78410
Doug M.

Doug M.

FREEZER KITCHENAID KSC24C8EYY02 "Inspected unit for not cooling,performed service diagnostics found diagnostics,ran test 4 did not have full frost pattern on either evaporator,test 5 compressor would not ramp up to full speed at 3.83 amps,temp in freezer 32 degrees,temp in fresh food section 47 degrees,diagnosed to need compressor,main control,and t3 way valve ; rqstng P&A on 1 W10309988 (compressor) and 1 WPW10235503 (cntrl-elec) and 1 WPW10331270 (valve)"

Near Shenandoah Valley Dr, Little Rock, AR 72212
Uriah B.

Uriah B.

DRYER WHIRLPOOL WED4815EW GPS brings me to Copper Croft Apts on Electric Rd. No information about the apt number and no response from cx when called. Left VM. Apt 3-KCalled cx and he was not aware of service charge if nothing found wrong with unit. Cx decided to observe further before having us come out.

Near Electric Rd, Cave Spring, VA 24018
Uriah B.

Uriah B.

DRYER MAYTAG MED5630HC0 No error codes. Went through diagnostic fine. Cx to observe. Will order thermistors and moisture sensor harness if callback.

Near Apple Harvest Dr, Roanoke, VA 24012
Doug M.

Doug M.

OVEN WHIRLPOOL WFE505W0JZ0 "Inspected unit for squeaking noise when oven is heating,found as oven heats bracket to bake element is making squeaking noise on oven liner,adjusted bracket to tighten on to element,tested unit operation checks ok"

Near Pickwicket Dr, Conway, AR 72034
Doug M.

Doug M.

KITCHEN JENN-AIR JIC4536XS00 "Inspected for error code f47,found proper voltage to unit,found service pointer w10556232A to replaced ui and module with blinking lights and error codes,diagnosed to need ui board wpw10396615,control module w10857233,customer does not want to move forward with repair at this time"

Near High Point Cove, Mayflower, AR 72106
Doug M.

Doug M.

REFRIG WHIRLPOOL WRS555SIHB00 "Inspected unit for not making ice, found supply line in door partial froze,performed service diagnostics found heater is working,ran fill test icemaker did fill,operation checks ok,door was replaced in April,charging customer second appliance rate"

Near Woodside Dr, Mayflower, AR 72106
Doug M.

Doug M.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced main wire harness due to broken and damaged wires,tested unit,operation checks ok"

Near Milkyway Dr, Little Rock, AR 72209
Doug M.

Doug M.

LAUNDRY AMANA NTW4605EW0 "Inspected unit found agitator loose on drive shaft,removed agitator checked teeth checked ok,reset agitator,tested unit operation checks ok"

Near Newcomb Ct, Little Rock, AR 72210
Doug M.

Doug M.

WASHER WHIRLPOOL WTW4616FW2 "Replaced main control due to f1e1 error code main control fault,pressure sensor not reading water level,calibrated unit operation checks ok"

Near Skyline Dr, Conway, AR 72032
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW5700XW3 "Last visit found F7E6 error code. Called techline spoke to Joel. 7726271041 after swapping actuator, performed calibration cycle and automatic test cycle. Unit testing good now with no further issues."

Near Welles Arbor Cir, San Antonio, TX 78240
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW5000DW2 Found the issue to be that the cam had not been fully installed during our last visit. Disassembled gear case partially and reassembled it to resolve issue. Ran calibration and automatic test cycles. Unit testing good now with no further issues.

Near Lendell St, San Antonio, TX 78249
Shawn W.

Shawn W.

WASHER WHIRLPOOL MHW5500FW "Replaced hinge, found the hinge broken. However, the bracket was fine. Customer has been still having some problems with wet cloths in which she then needs to run it through spin and drain. There is a service pointer on this problem but it is usually related to a false indication of a unbalanced load. This is not the case with this client. I referenced the client toward proper use and cleaning of front load washers. Diagnostics showed no errors and the quick test went fine. The secured door should make this fully operational. I asked the customer to call us if they have any further problems. Job complete."

Near Catalan Cliff, San Antonio, TX 78261
Tommy B.

Tommy B.

RANGE AMANA AER6303MFS2 Unit is in customers garage. Rescheduling customer for time when they have cleared space to test with power.; schdld next appmnt for 11/4 MON 12-5

Near Spring Rose Dr, San Antonio, TX 78249
Tommy B.

Tommy B.

MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 "Called techline spoke to Rick. Foun dissue to be the connection for the P1,3 connector which was causing no heat issue. Wrong board ordered previously. Ordering correct part to resolve issue. ; ordrng 1 W10586836 (cntrl-elec)"

Near Lorca, , TX 78015
Richard G.

Richard G.

REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced ptrap. Unit is good to go. Spoke with customer about survey leave behind.

Near Autumn Village, San Antonio, TX 78245
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer states that the water in his dispenser is still coming out room temperature. Water reservoir is the coiled tubing in the bottom of the refrigerator compartment. Called techline and spoke with Mike states that the water is going to come out room temperature and may even be warmer than room temperature after the first cup. Says that this unit does not give chilled water, just water, and that the customer should use the ice to cool the water. Customer not satisfied with response and will contact Whirlpool customer service. SR#7726274040"

Near Centro Grande, San Antonio, TX 78245
Richard G.

Richard G.

WASHER MAYTAG MVWX655DW1 "Customer complaint is that the washer will make groaning noises when it tries to agitate and fails during the spin cycle. Entered diagnostics and found error code F0E5 off balance load. Cleared error codes. Put unit through automatic test, the control panel cycled through all steps as it should, but the washer performed the lid lock but did nothing during remaining tests, no sounds coming from the washer either. Entered diagnostics again and found error code F7E5 shifter fault. Ran unit through automatic test again and unit passed all tests and showed no error codes. During the spin cycle of the test, the gear case was whining and struggling to spin the basket. Need to order gear case and drive pulley.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)"

Near Adobe Creek, San Antonio, TX 78253
Richard G.

Richard G.

WASHER MAYTAG MVWC465HW2 "Replaced drive motor, motor faults did not return, but receiving F7E1 basket speed fault. Gear case is not spinning the basket. Need to order gear case and drive pulley, actuator, belt and capacitor.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035747 (gearcase) and 1 W11239857 (belt) and 1 W11395618 (CAPACITOR )"

Near Bluegrass Creek, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

ICEMAKER (STANDA KITCHENAID KUIC15NLXS1 Removed unit with skid replaced electronic control and water sensor. Reassembled tested no leaks unit harvested ice after 42 minutes and turned on all operations normal balance paid in full. Service paid in full on last visit. Advised of email survey and paper.

Near E Sunset Rd, San Antonio, TX 78209
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB835DW0 When removing basket found oil leaking from gear case. Ordering gear case. Need authorization for gear case; rqstng P&A on 1 W10447976 (drive asm)

Near Tres Caminos, San Antonio, TX 78245
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 "Customer states microwave hood light comes on intermittently. Has to slam door shut to get it to come on sometimes. Bad socket. Ordering socket, bulb and light harness.; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W11302288 (LAMP HARNESS )"

Near Argos Star, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB835DW4 Removed basket and wash plate. Removed rotor stator and removed gear case replaced with new. Ran calibration and test cycle no leaks all operations normal advised of email and paper.

Near S Palo Alto Dr, Floresville, TX 78114
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW8000DW2 "Ran diagnostics found over load error, customer states that squealing from after they washed mat with rubber baking backing separated and got under neath agitator found rubber debris all over basket and squeaking grinding from gear case area. Went to remove agitator found bolt to agitator stuck unable to remove due to corrosion. Will need to replace gearcase to correct issue due to stuck bolt will have to replace tub and basket as well as washplate to repair gear case. OTL needed.; rqstng P&A on 1 8533943 (screw) and 1 W10215093 (filter drain) and 1 W10512161 (tub asm) and 1 W10564013 (nut-spaner) and 1 W10586079 (basket asm) and 1 W10625252 (screw) and 1 W10834890 (washplate) and 1 W10868473 (gearcase)"

Near Shady Falls Rd, Elmendorf, TX 78112
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWX655DW0 Ran diagnostics found motor fault error. Checked gear case and it is leaking. Also wash plate and basket spinning freely of gear case. All three need to be replaced and needs otl. ; rqstng P&A on 1 W10006481 (gearcase) and 1 W10586077 (basket) and 1 W10609480 (washplate)

Near Virginia St, Pleasanton, TX 78064
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDB850WQ0 Found failed idler pulley. Used truck stock drier kit. Tested unit all operations normal advised of survey and paper.; used 1 4392067 (REPAIR) from stock

Near County Rd 232, Floresville, TX 78114
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Checked refrigerator found refrigerator evaporator iced up, cleared ice and cleaned drain replaced harness wire and siliconed gaps in cabinet housing checked operation unit working normal now ; used 1 W11033168 (HARNS-WIRE) from stock"

Near Stone Hill Ct, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDT710PAYM6 Found sump motor assembly failed. Tested incoming power is good needs new motor. Advised of survey and paper.; rqstng P&A on 1 WPW10482480 (pump&motor)

Near Vintage Run Dr, La Vernia, TX 78121
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRB322DMHV00 Checked refrigerator replaced control per last tech. Found grinding noise coming from damper ordered ; ordrng 1 12028505B (door closure (blk)) and 1 W10594330 (elect damper)

Near Katharine Glen, Garden Ridge, TX 78266
Steven G.

Steven G.

OVEN ELECTRIC (D JENN-AIR JJW2430WS00 "Found unit with f6e6 code, referenced the service pointer on this code remade incoming power connections could not reproduce error."

Near Wyanoke Dr, San Antonio, TX 78209
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRFC604FSS02 Found valve with voltage but non operational. Ordering new valve. ; ordrng 1 W10908836 (SOLENOID VALVE )

Near Plum Ln, San Antonio, TX 78218
Steven G.

Steven G.

RANGE WHIRLPOOL WEG745H0FH0 Found bake making spark but not getting gas ordering regulator. ; ordrng 1 W10554066 (regulator)

Near Brees Blvd, San Antonio, TX 78209
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT730PAHZ Replaced drain pump overfill switch and stops. Drain hose was clogged. Removed clog. No further issues at this point.

Near Heritage Hills Dr, Fredericksburg, TX 78624
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Issue is building up in unit found ice maker container dripping water as ice maker not responding to unit. Ordering new ice make ; ordrng 1 W10646076 (wire-jumpr) and 1 W11032814 (switch) and 1 W11130444 (icemaker)

Near Santiago Way, San Antonio, TX 78259
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Customer complaint is of a buzzing sound coming from under or behind the refrigerator. Noise was not able to be replicated while in the home. Did notice some scratch marks on the metal plate covering the compressor, likely from the compressor vibrating against it. Bent the cover outward a little to try and prevent the vibration. Customer will monitor and try to get audio of the sound recorded if it happens again. Unit is good to go. Spoke with customer about survey leave behind."

Near Bald Mountain Dr, San Antonio, TX 78245
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new harness. UI now powering on. No issues during testing. Job complete.

Near Adams Hill Dr, San Antonio, TX 78227
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found oil at condenser, installed die dryer and ordering condenser. Used truck stock, drier not in my bin; ordrng 1 W10627646 (condenser), used 1 WPW10143759 (DRIER-HV) from stock"

Near Susie Ct, San Antonio, TX 78216
Jesus C.

Jesus C.

DRYER MAYTAG MEDX655DW1 "Complaint is dryer timer will not advance or turn off. Tested dryer. Found bad timer causing issues. Installed new timer. Tested dryer. Unit shutting off properly. Good heat. Good airflow. No further issues during testing. Collected payment for service fee, part, and labor. Job complete."

Near Ranchers Ridge, San Antonio, TX 78251
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW4950HW1 Wash plate screw and gear case were all stripped out. Replaced all parts. Unit not moving washplate but again loosening bolt. Calling techline. Spoke with Bruce. He stated replace fresh stock from Whirlpool for washplate. Let DS know how to order. ; ordrng 1 WPW10215115 (washplate)

Near N Columbus St, Fredericksburg, TX 78624
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL WDT970SAHV0 Checked dishwasher. Found no physical damage. Ran diagnostics. No error codes found. Heater and dishwasher working as designed.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: ice tastes funny. Found filter housing to be broken(door not pushing out filter) and filter slightly damaged. Ordering parts.; ordrng 1 EDR1RXD1 (water filter) and 1 W11036338 (housing)

Near Allsup St, San Antonio, TX 78237
Tommy B.

Tommy B.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 User interface is backlit but not showing full display. Issue is the user interface is faulty ordering a new one to resolve issue. Console is a PSP item. ; ordrng 1 W11351998 (CONSOLE)

Near Whisper Valley St, San Antonio, TX 78230
Tommy B.

Tommy B.

MW-HOOD COMBO WHIRLPOOL WMH31017HW Found issue to be a transformer which had been partially melted. Ordering new transformer to resolve issue.; ordrng 1 W10836753 (transformr)

Near Vance Jackson Rd, San Antonio, TX 78230
Jim G.

Jim G.

MICROWAVE OVEN WHIRLPOOL IMH172FS0 Replaced switches. Issue resolved. Tested unit to ensure proper function.

Near Isom Rd, San Antonio, TX 78216
Tommy B.

Tommy B.

WASHER MAYTAG MVWC565FW1 Last visit found faulty drain pump. Swapped with new pump which is not functioning properly during automatic and manual testing. Ordering another to resolve issue. ; ordrng 1 W10876600 (drain pump)

Near Ardmore St, San Antonio, TX 78237
Douglas H.

Douglas H.

WASHER MAYTAG MVWB835DW1 Last trip found wrong tub ordered. Installed tub to resolve the issue. Calibrated unit. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near N Llano St, Fredericksburg, TX 78624
Douglas H.

Douglas H.

WASHER MAYTAG MVWX655DW1 Ran diagnostics on unit. Actuator was bad. Replaced. No further issues at this point. ; used 1 W10913953 (ACTUATOR) from stock

Near W Driftwood Dr, Fredericksburg, TX 78624
Douglas H.

Douglas H.

OVEN ELECTRIC (D KITCHENAID KODE507ESS04 Last trip found heat treatment on door glass faulty. Replaced inner door glass to resolve the issue. Yes to survey and leave behind.

Near Sunset Point, Harper, TX 78631
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRFC604FSS01 complaint is no ice. No water to ice tray. Heater is good. Black age in fill tube. called tech line. Will order new tube. Sr 7726273442; ordrng 1 W10853597 (tube-water)

Near FM471, LaCoste, TX 78039
Richard G.

Richard G.

MICROWAVE OVEN JENN-AIR JMW2427DS01 "Replaced the control. Ran microwave on high for 2 minutes with a glass of water. Heating fine, no error code. Ran unit a second time with a glass of water for 4 minutes. Still heating fine and no error code. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind."

Near Rochelle Rd, San Antonio, TX 78240
Douglas H.

Douglas H.

DRYER WHIRLPOOL WED4815EW1 Replaced timer. Found plug to be loose @ wall. Took pic. Advised customer. Unit is functioning as designed. No further issues at this point. Yes to survey and leave behind.

Near Purple Sage Dr W, Kerrville, TX 78028
Ivan B.

Ivan B.

DRYER MAYTAG MEDB835DW4 Checked dryer and got no fault codes. Did service test and all functions operating properly. Lint screen is clean and vent is clear of lint. Unit is heating and drying properly. Informed customer about how sensor dry works and timed dry cycle and proper loading. No further issues at this time. Yes to survey and leave behind.

Near Hunters Point St, San Antonio, TX 78230
Colton B.

Colton B.

OVEN ELECTRIC (D JENN-AIR JJW2830DP02 "Customer said that JenAir put in this request for her, but she herself did not request it. Checked all fans and operation anyway, unit sounded okay. Unit testing good at this moment."

Near Menger Springs, Boerne, TX 78006
Jim G.

Jim G.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS00 I contacted techline and spoke to Bruce SR#7726272311 who informed me that the UI must be replaced. Replaced UI. Tested unit to be sure of proper function. Control was ordered as a precaution but was not needed according to techline.

Near Mountain Pl, San Antonio, TX 78259
Christian G.

Christian G.

WASHER MAYTAG MVWX700XW0 "Issue stated by customer: washer making squeaking noise when in spin cycle. Found error codes F7E5, F8E5. Switched hot/cold hoses. Found pulley and belt to be worn out with no more tread. Ordering parts under contract warranty and 10yr warranty.; ordrng 1 W10721967 (drive pulley) and 1 W10836348 (motor-drve) and 1 WPW10006384 (drive belt)"

Near Rollingfield Dr, San Antonio, TX 78228
Ivan B.

Ivan B.

DRYER WHIRLPOOL WGD8000DW4 Checked dryer found igniter broken. Replaced ignition unit working properly at this time. No further issues. Yes to survey and leave behind.

Near Callaghan Rd, San Antonio, TX 78229
Colton B.

Colton B.

REFRIGERATOR KITCHEN AID KRMF706ESS01 "Issue was water found on bottom of refrigerator compartment. As we were taking apart refrigerator to fix drip pan, we found water behind air tower and on top of evaporator. Further inspection found ice on top of ice maker and underneath air inlet for ice maker. Found gasket on left refrigerator door to be damaged. Called techline about issue (SR: 7726271579). They suggested replacing the gasket behind the ice maker as well as the door gasket. Ordering both to resolve issue. ; ordrng 1 W10739629 (gasket) and 1 W10846057 (gasket-fip)"

Near Setterfeld Cir, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer issue was dishwasher not washing well. Found kink in inlet hose. Straightened out hose, unit now testing good. Informed customer of survey."

Near Bonn Dr, Boerne, TX 78006
Douglas H.

Douglas H.

RANGE KITCHENAID KSGB900ESS3 Replaced front panel. No further issues at this point. Yes to survey and leave behind.

Near Comanche Trace Dr, Kerrville, TX 78028
Colton B.

Colton B.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Issue is that oven was stuck in store demo mode. Got unit out of mode and instructed customer on proper use. Display is flickering and panel was sometimes unresponsive. Ordering a panel to resolve that issue. ; ordrng 1 W11351998 (CONSOLE)

Near Woods of Boerne Blvd, Boerne, TX 78006
Douglas H.

Douglas H.

WASHER MAYTAG MVWC300XW0 Found gearbox is out. Nut for cam assembly is gone. Customer said they’re buying new unit; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11255272 (gearcase)

Near Loma Vista Dr, Kerrville, TX 78028
Douglas H.

Douglas H.

ICE MAKER WHIRLPOOL n/a Replaced bin thermistor. Unit is functioning as designed. Yes to survey and leave behind.

Near Antelope Trail, Kerrville, TX 78028
Ivan B.

Ivan B.

DRYER WHIRLPOOL WED7400XW0 Checked dryer. Dryer making squeaking noise. Noise being caused by pulley and belt. Ordered replacement parts. Rescheduled 11/7. ordrng 1 8547157 (BELT DRIVE ) and 1 8547160 (PULLEY ASSEMBLY )

Near Red Willow, San Antonio, TX 78260
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Unit refrigerator EVAP icing up. We replaced EVAP thermistor with fan. The company A&E replaced the main control 3 times and EVAP thermistor with fan twice, and UI. Checked 3 way valve that is functioning as designed. Calling techline due to reoccurring issues. Spoke with Adrian. He stated nones ever called techline on this unit before today. He asked all checks done and asked other questions. Then stated unit is un repairable. Stated to give file number to customer. SR 7726278685 yes to survey and leave behind."

Near Washington St, Kerrville, TX 78028
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced heating element. Tested unit. Unit performed properly.

Near Yucca Bend, San Antonio, TX 78261
Shawn W.

Shawn W.

REFRIGERATOR MAYTAG MFI2570FEZ06 "Checked temperatures and they were fine. Checked Ice maker and it is now making ice and dispensing ice. Fully functional. Job complete. Told customer to give us a call if she has problems in the future. Counseled the customer on replacing the water filter every 6 months, especially because of the hard water here in San Antonio, TX."

Near Wild Flower, San Antonio, TX 78244
Christian G.

Christian G.

OVEN ELECTRIC (D KITCHENAID KODE500ESS Installed console. Unit good.

Near Rim Dr, San Antonio, TX 78257
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KSSO48QTX04 "Customer issue was not dispensing ice. Found ice bin shaft to be frozen over. Removed ice from shaft, unit tested good. Collected service call."

Near Paradise Point Dr, Boerne, TX 78006
Richard G.

Richard G.

RANGE WHIRLPOOL WFC150M0EB3 "Verified broken door, need to order outer door and hinges. Glass chipped and all trip pieces bent. Door handle broken off. Hinges bent.; rqstng P&A on 1 W10300490 (hndle-door) and 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 WP8523177 (trim-door) and 1 WPW10299225 (hinge-door) and 1 WPW10299227 (hinge-door) and 1 WPW10310922 (trim-vent) and 1 WPW10409946 (glass-door)"

Near SW Loop 410, San Antonio, TX 78245
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRX735SDBM02 Installed new gasket and connector. No leaks in gasket. Tested to complete.

Near Obrien Rd, Atascosa, TX 78002
Steven G.

Steven G.

REFRIGERATOR JENN-AIR JF42NXFXDE02 "Unit making too much ice due too arm flap being off, installed flap customer has saved, unit now working as should."

Near Bluffcove, San Antonio, TX 78216
Jim G.

Jim G.

DISHWASHER WHIRLPOOL MDB4949SHZ0 Checked heated function. Verified 120v to element. Heating element is getter hot as well. Determined issue was due to no surfactant causing the root issue was a lack of drying. I contacted techline SR# 7726274240 to determine whether there might be any other issue. Left promo Jet-Dry pack with customer to assist in function. Used wire tie to secure wires after checking voltages. ; used 1 WP8567668 (TIE-WIRE) from stock

Near Pearl Harvest, San Antonio, TX 78259
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW5000DW0 Complaint is grinding noise. Tested washer. Good agitate. Loud grinding during spin cycle. Teeth on basket are worn out. Teeth on gearcase worn. Ordering new gearcase with washplate and basket.; rqstng P&A on 1 W10006481 (gearcase) and 1 W10586077 (basket) and 1 W10609476 (washplate)

Near Cheerful Dr, Von Ormy, TX 78073
Jim G.

Jim G.

RANGE JENN-AIR JDRP548WP03 Replaced module. Reconnected element and thermometer. Issue resolved. Unit tested properly.

Near Ridge Creek Ln, Bulverde, TX 78163
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB765FW Unable to complete due to not having tool required to remove gear case. Rescheduling to Wednesday.; schdld next appmnt for 11/6 WED !

Near Interstate 35 Access Rd, San Antonio, TX 78224
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW5000DW3 "Outlet good. Conducted diagnostic and received fault code F8 E3 Overflow Condition. Also found error code F0 E2 Oversuds condition. Checked pressure hose, no pinching and operating normally. Conducted Test #2 for valves. Valves are working well. Performed water level test #6 and it past. Water valves turned off at appropriate level. sensor is operating. Spoke with client about using less detergent. Client claimed that the load would just keep going. I was unable to replicate. I found Washer fully functional. Job complete. Gave the client my number to call me in an hour if the load used for the water test was not complete."

Near Eldridge Dr, Cibolo, TX 78108
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED5000DW2 Customer states she has extended warranty. Don’t have authorization for this she mentioned washer too. Advised to contact extended warranty provider for auth.

Near East St, Stockdale, TX 78160
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWX655DW Checked washer. Found no error codes. Ran diagnostics. Unit operating as designed. Job complete.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL KGRS505XSS01 Replaced control. Tested unit. Issue resolved.

Near Lorimor Ct, San Antonio, TX 78258
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Water line to icemaker was frozen, icemaker bad. Replaced icemaker and steamed out frozen water tube. Icemaker passed tests. Left survey leave behind with customer. ; used 1 W10882923 (ICE MAKER) from stock"

Near Co Rd 3828, San Antonio, TX 78253
Jim G.

Jim G.

WASHER MAYTAG MVWB765FW3 Determined issue was due to faulty clutch. Ordering part. Will return to replace. ; ordrng 1 W10754448 (clutch)

Near Bulverde Rd, Bulverde, TX 78163
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced wire harness which contains bimetal thermistor and control. Tested u it manually. Issue resolved.

Near Heimer Rd, San Antonio, TX 78232
Douglas H.

Douglas H.

WASHER AMANA NTW4516FW1 Actuator not functioning. Unit outside connected to water hoses. Ordered parts due to earlier use. Drain hose in pvc. Could not see where it was going due to so much stuff piled around it. ; ordrng 1 W10913953 (actuator)

Near E Davis St, Kerrville, TX 78028
Devon F.

Devon F.

WASHER WHIRLPOOL WTW8040DW2 Customer complaint was unit lid wouldn’t close ordering new lid to resolve issue.; ordrng 1 W11101059 (lid)

Near Mesa Path, San Antonio, TX 78258
Colton B.

Colton B.

OVEN ELECTRIC (S JENN-AIR JJW3430DP01 Issue was F2E1 error code. Installed UI panel that was shipped to customer. Unit testing good. Left survey behind.

Near Linwood Ridge, Helotes, TX 78023
Devon F.

Devon F.

WASHER WHIRLPOOL WFW8620HC2 Customer complaint was unit not draining. Tech tried to enter diagnostic three times it came on for two seconds then shut off. Ordering new control board to resolve issue.; ordrng 1 W11322880 (cntrl-elec)

Near Legacy Ridge, San Antonio, TX 78260
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDT780SAEM1 Issue stated by customer: dishwasher mot washing properly/not heating. Customer informed me they recently had work do e on water heater. Reset breaker. Dishwasher heating properly. Cleaned drain and ran diagnostics. No error codes. Instructed customer to use of rinse aid to help dry dishes as well as running sink hot water prior to running dishwasher. Unit test good.

Near Sonora Pass, Helotes, TX 78023
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4816FW2 Checked washer found error code F8E3.Ran diagnostics with results were the same.ordering new valve to repair issue.; ordrng 1 W10869799 (valve)

Near Goliad Rd, San Antonio, TX 78223
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4816FW2 Replaced lid lock latch. Washer working as designed. Job complete

Near Elkhorn Dr, San Antonio, TX 78218
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Impeller is stripped and can’t remove from ice maker assembly rendering me unable to change any parts. Ordered ice maker assembly . Rescheduled 11/6; ordrng 1 W10300024 (ICE MAKER ASSEMBLY)

Near Vista Placera, San Antonio, TX 78260
Christian G.

Christian G.

MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Issue stated by customer: microwave not heating and making whistling noise. Replaced magnetron and adjuster vent hood. Unit test good. Informed customer of survey.

Near Capital Peak, Helotes, TX 78023
Colton B.

Colton B.

OVEN ELECTRIC (D JENN-AIR JJW2430DP02 "Issue was an F2E1 error code. Replaced UI panel, unit testing good."

Near Seekers St, San Antonio, TX 78255
Devon F.

Devon F.

WASHER WHIRLPOOL WTW7500GC2 "Customer complaint was unit making loud noise. Put unit in diagnostics mode got F3E2 and F0E4 inlet valve temp wrong. Manually tested cold water can hear seeking from cold water inlet valve, ordering new inlet valve to resolve issue.; ordrng 1 W11130239 (housing)"

Near Flint Rock Way, Converse, TX 78109
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Customer called and indicated they settled on replacement with the manufacturer and do not require further repairs.

Near Highland Dawn, San Antonio, TX 78254
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER MAYTAG MVWB835DW4 Concern was wall was shaking when unit running. Change Water valve. Water line not shaking anymore. Advice costumer that noise inside wall is not part of the unit. That it might be a water pipes . Job complete

Near Olivia Dale, San Antonio, TX 78260
Devon F.

Devon F.

COOKTOP ELECTRIC WHIRLPOOL KCED600GBL00 Customer complaint was unit cooktop was separating. Replaced cooktop to resolve issue unit is operating as designed.

Near Tesoro Perdido, Universal City, TX 78148
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

ICEMAKER (STANDA JENN-AIR JIM158XYRS1 concern is unit not making ice. Ran diagnostics and found unit making loud noise when testing compressor and fan motor. Check fan to make sure is not hitting something to cause the noise. Also noise will come on when testing compressor and hot gas valve. Called tech line and said it’s the compressor making that noise. Sr 7726273491. Sealsystem job. Also ordering new water drain pump.; ordrng 1 W10489125 (pump) and 1 W10536005 (compressor)

Near Champion Trail, San Antonio, TX 78258
Justin  R.

Justin R.

MW-HOOD COMBO WHIRLPOOL WMH31017HS2 "Noise was confirmed as the vent for fan. Mounting screws installed improperly by builder, right screw bracket stripped. Left microwave on counter until front panel and bracket come in for safety reasons. Ordered mounting bracket and nut.; ordrng 1 W11122643 (nut)"

Near Harvest Bay, San Antonio, TX 78253
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Found F2E1 stored in unit, running unit through diagnostics. Unit passed diagnostics. Increased the rinse aid setting. Left leave-behind."

Near Peaceful Dell, San Antonio, TX 78254
Devon F.

Devon F.

DRYER WHIRLPOOL WED6620HC0 "Customer complaint was dryer would leak on steam mode. Checked seal, seal looks worn ordering new seal to resolve issue.; ordrng 1 W11310035 (SEAL)"

Near Springtree Pkwy, Cibolo, TX 78108
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS970CIDM00 W11189599 is wrong part. Unit is working correctly do not need fan. Customer is paying for another bin. Unit is good to go.

Near River Station, San Antonio, TX 78253
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DISHWASHER KITCHEN AID KDTE234GPS0 Complaint unit not dispensing enough water to clean dishes. Tested unit. Good water from in let. Found bad motor. Ordering new sump motor assembly. W10917110. Costumer purchase house on March 19 2019. Pic attach of purchase date ; ordrng 1 W10917110 (pump&motor)

Near Rembrandt Hill, San Antonio, TX 78256
Justin  R.

Justin R.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 The issue with unit is builder put some kind of wedge underneath oven to raise the leveling. Trying to contact builder to let him know this isn’t a whirlpool responsibility but trying to help customer out with the leveling issue. Ultimately we were able to shim it to level with some metal coins provided by the customer.

Near Suncatcher, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

REFRIGERATOR MAYTAG MFI2570FEZ05 Replaced ice maker. Ran harvest on ice maker no issues. Job complete.

Near Hannasch Dr, San Antonio, TX 78213
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDF520PADM7 Found the drain pump not sticking to motor. Will need to order motor sump. ; ordrng 1 W11025157 (pump&motor)

Near Sam Houston Way, San Antonio, TX 78253
Richard G.

Richard G.

DRYER WHIRLPOOL WED4950HW0 Customer complaint is that the dryer vent installed is too long and they cannot close the laundry room door. Trimmed vent tube as much as I was able to. Customer can now open laundry room door completely and open dryer door. Unit is good to go.

Near Elounda, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHEN AID KRFC300ESS01 Checked refrigerator mullion broken . Causing warm air to enter refrigerator. Ordering mullion rail. Collected service call and parts fee.; ordrng 1 12722803APN (rail-mulln)

Near E Olmos Dr, Olmos Park, TX 78212
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRFC704FSS01 Made adjustments as best as possible. They are about as even as I can get them. I am limited how high I can raise the right side foot. I was barely able to get it into the cabinet without damaging it. Job complete.

Near Stoney Bend, Garden Ridge, TX 78266
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER WHIRLPOOL WFW5620HW0 Issue was bad control board. Found unit was switch to a different apartment. Maintenance try locating it. Couldn’t found unit. Need to reschedule.; saved tckt

Near Market Hill, San Antonio, TX 78256
Ivan B.

Ivan B.

DISHWASHER WHIRLPOOL WDT710PAHW1 Checked dishwasher. Control and UI not communicating properly. Sanitize cycle not being engaged. Ordered control and UI. Rescheduled 11/6; ordrng 1 W10913611 (ELEC CONTROL) and 1 W11084672 (UI)

Near Villa Toscana, San Antonio, TX 78260
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED4815EW1 "Tested dryer was not getting any heat. Dryer had a bad cutoff, replaced cutoff with new part from truck stock. Tested unit all operations normal. Explained to customer what we did and explained and left survey. Customer has foiled vent hose let customer know they need rigid hose."

Near Pebble Beach, Cibolo, TX 78108
Steven G.

Steven G.

DISHWASHER MAYTAG MDB4949SDZ0 "Complaint is burning smell, could not find anything, could not replicate issue."

Near Olympic Club, San Antonio, TX 78260
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 Customer complaint was unit ice maker not working. Ordering new auger motor to resolve issue.; ordrng 3 12990511 (SCREW)s and 1 W11378860 (SPACER) and 1 WPW10317991 (motor)

Near Long Creek St, San Antonio, TX 78247
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue stated by customer: ice maker not making ice. Bad voltage from new ice maker. Unit not working, will reorder.; ordrng 1 W10746960 (icemaker)"

Near Lisianthus, San Antonio, TX 78253
Jesus C.

Jesus C.

REFRIGERATOR KITCHEN AID KRFC704FPS01 Installed new water valves. Lowered water pressure to unit. Water is dispensing good. No further issues. Tested to complete.

Near San Antonio, TX 78245
Justin  R.

Justin R.

REFRIGERATOR MAYTAG MSD2542VEB00 "Found fridge cooling just fine, customer said unit will go in and out on a weekly basis. Checked ohm readings off compressor checked good. Compressor is running super hot, spoke with DH and he believes it is a floating restriction some where in the line. Said to order drier and order sealed system tech. Customer does not want to go forward with repair. No email to add. Collecting 97.43 for service call."

Near Solar Crest, San Antonio, TX 78245
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFG530S0ES1 Customer stated that the issue is the bake function is not operational. All burners on range work and the broil element is also functional. Found issue to be a faulty igniter. Ordering new bake igniter to resolve issue.; ordrng 1 WP9758079 (igntr-oven)

Near Winding Farm, San Antonio, TX 78249
Shawn W.

Shawn W.

DRYER WHIRLPOOL WED4850HW0 "No start at all. Checked 240 VAC 4 prong outlet and it has proper voltage, polarity and grounding. Same at terminal block. Tried to jump start the dryer at the connector for the start relay, shorted wiring harness. Ordered wiring harness and starter switch as a precaution.; ordrng 1 W10446920 (switch-pts) and 1 W10450289 (harns-wire)"

Near Pat Booker Rd, Live Oak, TX 78233
Michael R.

Michael R.

WASHER ROPER RTW4516FW1 "Error code F8E1, F8E5, F0E5, F5E3, cleared error codes and tested the inlet valve, cold side isn’t opening up. Installed inlet valve from truck stock. Calibrated and performed a diagnostics test, the inlet valve and appliance are working normal ; used 1 W11210459 (VALVE) from stock"

Near Arroyo Dr, Victoria, TX 77901
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

ICEMAKER (STANDA JENN-AIR JIM158XYRS1 concern is unit not making ice. Ran diagnostics and found unit making loud noise when testing compressor and fan motor. Check fan to make sure is not hitting something to cause the noise. Also noise will come on when testing compressor and hot gas valve. Called tech line and said it’s the compressor making that noise. Sr 7726273491. Sealsystem job. Also ordering new water drain pump.; ordrng 1 W10489125 (pump) and 1 W10536005 (compressor)

Near Champion Trail, San Antonio, TX 78258
Douglas H.

Douglas H.

DRYER WHIRLPOOL WGD9400SW0 ESTIMATE ONLY!! Last trip customer ordered igniter. Upon testing new igniter still wouldn’t ignite. Igniter not getting voltage. Checked voltages through thermal cutoffs getting voltage through cutoffs. Checked voltages at motor. No voltage coming from motor to igniter. Quoted 524.96 for P&L. Customer wanted quote written up. Didn’t want to proceed at this moment due to price of P&L. Collected SC. ; rqstng P&A on 1 279787 (motor) and 1 WP697772 (blower wheel)

Near Gadwall Way, Spring Branch, TX 78070
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL NOT AVAILABLE "There was no tag anywhere on the appliance to verify model or serial number, therefore unable to service the appliance"

Near Old Goliad Rd, Victoria, TX 77905
John L.

John L.

WASHER MAYTAG MVWB865GW0 "Inspected unit, received a F5E4 lid lock not opened between cycles. Unit was hard reset and issue stopped. Ran test on lock, lock working without issue. No issues with unit at moment, unit working as designed."

Near 15th St, Corpus Christi, TX 78404
Michael R.

Michael R.

DRYER WHIRLPOOL WGD8900BC0 "Door catch is broken, ordered part to resolve issue; ordrng 1 WPW10111905 (catch)"

Near Westpark Ave, Victoria, TX 77905
Adam H.

Adam H.

WASHER MAYTAG MVWB865GW0 Unit customer has called about is being used for commercial use on a hotel property with approximately 20 rooms. Informed customer machine is not intended or designed for commercial use and as such customer has avoided Manufacturing warranty. After informing customer of the situation over the phone employee was instructed to not sign any documentation on tablet. Issue resolved

Near S 14th St, Kingsville, TX 78363
Adam H.

Adam H.

WASHER MAYTAG MVWB765FW1 Installed components calibrated unit ran verification cycle all issues resolved.

Near Brahma Blvd, Kingsville, TX 78363
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Inspection of unit shows horizontal Molean was installed incorrectly. Reposition Molean and installed correctly issue resolved. Customer would also like me to note that control panel for front of refrigerator looks cheap and makes noise when pressed. Inspection of control panel shows units and parts are correctly installed functionality is fine. Customer also wants noted that opening freezer door seems too rough and too loud and should be more quiet. Inspection of freezer compartment and rails for freezer door show perfect working condition. Overall customer is unhappy with her purchase and Will be seeking refund or exchange from retailer. Issue resolved

Near Giants Drive, Corpus Christi, TX 78414
John L.

John L.

RANGE WHIRLPOOL KGCC506RWW07 "Installed components, issue resolved. Advised customer to have gas company to come and recheck for leaks."

Near S Saunders St, Aransas Pass, TX 78336
John L.

John L.

DRYER WHIRLPOOL WED5000DW2 "Inspected unit, unit does make noise when running. Popped open the top and noticed that the drum had a deformity at rear which is causing clunky noise from unit. Replace drum to resolve.; ordrng 1 W10757750 (drum assy)"

Near Seco Dr, Portland, TX 78374
Adam H.

Adam H.

DRYER MAYTAG MEDC465HW0 Inspection of unit shows Bad voltage coming into unit power supply is the issue. Advise customer to contact professional electrician to resolve this issue. Issue resolved

Near Jordan Dr, Corpus Christi, TX 78412
Adam H.

Adam H.

WASHER MAYTAG MHW6630HW0 Contacted customer before arrival customer states they no longer have unit in possession that they have returned unit to retailer and received exchange/refund. Issue resolved

Near Eaglesnest Bay Dr, Corpus Christi, TX 78418
John L.

John L.

RANGE WHIRLPOOL WGG745S0FS02 "Ran top oven bake and broil, no noticeable smell of gas. Tested lower oven on bake, no sent of gas. Tested all burners, no sent of gas. Cannot detect any gas. Advised customer to have gas company to check if there are any possible leaks, unable to detect at this times."

Near Diomede Dr, Portland, TX 78374
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Inspected unit, found fridge door to be dented. Enough so that door does not seal at corner. Door will need to be replaced to resolve this issue.; ordrng 1 W10680726 (dor-fip)"

Near S Fuqua St, Rockport, TX 78382

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