Near San Antonio, TX 78217
Ezequiel V.
Job Details: 11/17/2020
WASHER MAYTAG MVW8230HC0 Replaced console unit is working as designed no issues. Job complete.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/17/2020
WASHER MAYTAG MVWX655DW2 "Customer states unit moves around during cycle. Checked for errors, none found. Appears that gear shat is slightly bent causing unit to bounce around during spin mode, making suspension weak. Ordering gear case and suspension to resolve the issue. Parts on b/o; ordrng 1 W11130362 (SUSPENSION ) and 1 W11454734 (GEARCASE)"
Near San Antonio, TX 78245
Justin
Job Details: 11/17/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 Found plastic cover that sits around top of basket broken. Will check with office on repair. ; ordrng 1 WPW10531289 (tub ring)
Near San Antonio, TX 78218
S. L.
Job Details: 11/17/2020
WASHER MAYTAG MVWC555DW1 Found worn hub cannot remove wash plate have to replaced gearcase washplate and hub together due to having to break plate out. customer paid service fee remaining balance due on repairs, repair declined service fee good 90 days.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11454734 (GEARCASE)
Near San Antonio, TX 78247
Jim G.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Filter was clogged. Replaced UI control. Bruce 7729286941 recommend changing filter. Issue resolved.
Near San Antonio, TX 78257
Tommy B.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7120HW0 Swapped out a faulty door strike to resolve functioning issues. Unit passed automatic test cycle and is functioning normally at this time. Ready for resale
Near Pleasanton, TX 78064
S. L.
Job Details: 11/17/2020
DRYER WHIRLPOOL WED5000DW2 "Complaint is long dry times in timed dry and in sensor dry unit not ever stopping checked the air flow and exhaust temps found exhaust temps at normal reading checked airflow with vent taken off issue is with ventilation in home ran timed dry cycle,with vent off found wet towel dried,correctly referred customer back to builder. Called tech line spoke to Kathy Sr 7729283459 made sure seals and voltage were correct this is a ventilation issue. Unit operating as designed."
Near Adkins, TX 78101
S. L.
Job Details: 11/17/2020
REFRIGERATOR FRGIDAIRE FGFU19F6QFB Removed valve replaced valve tested for leaks cycled icemaker valve icemaker working unit repaired all operations normal.
Near Adkins, TX 78101
S. L.
Job Details: 11/17/2020
WASHER MAYTAG MVWX655DW0 Found hub came out of basket. Would need new basket since basket is damaged this is warranty part but wash plate and gear case have failed as well. Quoted parts labor tax service fee. Service fee paid remaining balance is service fee good 90 days.; rqstng P&A on 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)
Near Saint Hedwig, TX 78152
S. L.
Job Details: 11/17/2020
DISHWASHER AMANA ADB1400AGB1 Opened door found to rack had plates dishes. Customer is using rinse aid. Ran diagnostics no errors tested motor pump valve diverter then heater all components working correctly educated customer on lower wattage element and to keep in mind plasticware will not dry. Educated on rinse aid priming hot water and to crack door to assist in drying unit operating as designed.
Near La Vernia, TX 78121
S. L.
Job Details: 11/17/2020
RANGE KITCHENAID KFDC558JSS00 Replaced power max reset power replaced ACU reset power replaced wifi module reset power then replaced left interface reset power and reset right after replaced right both lights turned off and some functions working but convection fan not working in right oven and lights on right side not working but left lights not turning off called techline spoke to Ed sr 7728493996 went though diagnostics reset and lights functioning but still having intermittent issues with right oven convection and broil coming on intermittently when in bake. Ed will send report to engineering to see what resolution we can take. After reassembled unit tested again suddenly unit operating correctly reported this to Ed he will still have engineering look into it since there is definitely issue with unit.; O-emld tckt
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 Called our client and he told me that everything is fine. Called N to verify. This job is complete.
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer had another company out. No longer needs service. Job complete.
Near San Antonio, TX 78245
Justin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Need water valve for unit, water pressure is low coming out of dispenser. ; ordrng 1 W11395888 (BYPASS FILTER ) and 1 WPW10420083 (valve)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/17/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 "Found that water was leaking out of the dispenser area, likely from ice getting trapped up in the dispense chute. Called DH, we need a new separator.part ordered.; ordrng 1 W11048097 (door-ice)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/17/2020
OVEN ELECTRIC (D JENNAIR JJW2330WS01 "The unit indeed is displaying the error code F8E0 Low Fan Speed. I ran through the Tech Sheet up to step 6 at which time the information was not accurate for this specific model. I spoke with Austin at Whirlpool Tech Line and discovered that in some cases the Tech sheet does not cover the specific model and this one does not have the information to check the RPMs on the blower fan. I checked resistance to the low blower connection from P9-2 wrt to neutral and we received 31 ohms, it should be 163 ohms at the ambient temperature of 70 degrees F. The resistance of the high blower connection from P8-4 with respect to neutral is 21 ohms and it should be 117. The blower will need to be replaced. The blower on low read 120 VAC under load but the high was at 0. This confirms that the blower will need to be replaced. I checked the appliance manager for the correct 14 VDC so it should be good but it does not rule out potential other problems. (Tier 2 at fo
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Swapped out icemaker fill tube to resolve issues. Unit tested good now.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Replaced ice maker due to ice maker not going into harvest, after replacement unit is working as designed. Customer stated freezer light is getting stuck ordering switch to resolve issue.; ordrng 1 W10277025 (housing) and 1 W10847849 (switch)"
Near San Antonio, TX 78254
Richard G.
Job Details: 11/17/2020
MICROWAVE OVEN KITCHENAID KOCE500EBS09 Replaced control and magnetron. Tested to complete. Unit is good to go.
Near San Antonio, TX 78250
Richard G.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRQA59CNKZ Customer complaint is that there is a dent on the right freezer door. Verified issue. Unit is under 30 days old. Ordering door.; ordrng 1 W11477033 (DOOR)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/17/2020
RANGE WHIRLPOOL WFG525S0JS0 Replaced oven igniter. Preheated oven to 450 degrees. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/17/2020
RANGE WHIRLPOOL WFG320M0BS3 Customer complaint is that the unit has a gas smell when the oven is turned on. Also states the burners don’t get very hot. Found issue to be with regulator. Ordering regulator.; ordrng 1 W11346659 (REGULATOR)
Near Castroville, TX 78009
Justin
Job Details: 11/17/2020
WASHER MAYTAG MVWC565FW2 "Testing unit in diagnostics, no fault codes found. Ran calibration, and no new codes popped up. If issue occurs again after this visit we will need to go forward with control replacement. W11399433"
Near San Antonio, TX 78226
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL W8TXEWFYQ01 Replaced fan blade and motor tested refrigerator good power unit is working as designed no issues. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/17/2020
REFRIGERATOR SAMSUNG RF28K9070SR/AA Replaced right refrigerator door and hinge. Door missing grommet. Ordering grommet.; ordrng 2 DA63-07306A (GROMMET)s
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
REFRIGERATOR AMANA ART308FFDB "Issue is no cooling refrigerator. Finding issue to be a faulty start device. Replaced start device, unit testing good. Told customer to give unit 24 hours to cool off. Serial number indicates a 2020 purchase date, customer stated that it was bought in March."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
RANGE WHIRLPOOL WGE745COFS01 Issue is that ovens would not maintain temperature. Found both ovens to be a bit warmer than selected temperature. Recalibrated both ovens. Unit tested good. Collected service call.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
WASHER WHIRLPOOL WFW75HEFW0 "Issue is that clothes are left wet with water still in the tub. Found F1E2, F5E2, F8E1 and F3E1 error codes. All things checked good in he diagnostics cycle. Believe issue to be a faulty control board that’s stopping the cycle early. Customer does not want to go through with repair. Collected service call."
Near San Antonio, TX 78238
Tommy B.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Swapped out icemaker and water valve to resolve icemaker overflow issues. Unit tested good at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/17/2020
DISHWASHER MAYTAG MDB8959SKZ0 Replaced control board and drain pump unit is working as designed no issues. Job complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
DISHWASHER KITCHEN AID KDTE334GPS Issue was a dented DW panel. Replaced with new panel. New panel is also damaged but not as bad. Re ordering a panel. ; ordrng 1 W11165143 (panel)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/17/2020
WASHER MAYTAG MVWX655DW1 Replaced lid on washer unit is working as designed no issues. Lid locks no issues. Job complete.
Near San Antonio, TX 78216
Tommy B.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS975SIDM00 Light was shipped directly to customer from manufacturer. Installed new part and unit is now fully functional. No further issues at this time.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
DRYER WHIRLPOOL WED8500DW4 Issue was no power to unit. Replaced control and overlay. Unit tested good.
Near San Antonio, TX 78245
Justin
Job Details: 11/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Replaced console, control was not needed for repair. Issue is strictly console. Customer will also need to cover foods that produce lots of steam that sit closest to console."
Near San Antonio, TX 78253
Justin
Job Details: 11/17/2020
RANGE WHIRLPOOL WFG525S0JS0 "Replaced ignitor for bake, unit working as designed. Connection to ignitor is a little loose, had to tighten it down some as well."
Near San Antonio, TX 78253
Justin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced freezer door, unit is good to go."
Near Schertz, TX 78154
S. L.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found temps good thermistor passed ic maker had E5 errors and went through harvest and fill test. Needs OTL for new Ui and control.; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11387386 (Ui)
Near San Antonio, TX 78254
Justin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced ice maker and tested to complete.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found dents on both doors ordering refrigerator and freezer door to resolve issue.; ordrng 1 W10913407 (dor-fip) and 1 W10918659 (dor-fip)
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW4855HW1 Installed new suspension and washplate. No issues during testing. Job complete.
Near Medina, TX 78055
Justin
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE540H0ES1 "Replaced control and bake element for unit, tested to complete."
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new diffuser and thermistor. No further issues. Tested to complete.
Near Medina, TX 78055
Justin
Job Details: 11/17/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 Double ticket please close and delete
Near San Antonio, TX 78216
Jim G.
Job Details: 11/17/2020
REFRIGERATOR MAYTAG MRT118FFFZ06 Replaced all parts. Issue resolved.
Near Medina, TX 78055
Justin
Job Details: 11/17/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 Double ticket please close and delete
Near San Antonio, TX 78231
Tommy B.
Job Details: 11/17/2020
DISHWASHER KITCHEN AID KDTM404EBS3 "Wrong parts supplied. Called tech line and spoke to JK. Tech line stated that adjuster should not be used in this instance and that the parts required for reassembly should be ordered. Ordering parts to resolve issue. Spray I am not required as the current set up is correct.; rqstng P&A on 2 WPW10195839 (dishrack adjuster)s and 4 WPW10195840 (positioner)s and 2 WPW10250162 (cover)s and 2 WPW10546503 (adjuster)s and 1 WPW10588164 (housing) and 1 WPW10588165 (housing), states that autho needed"
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found refrigerator door dented ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip) and 1 W10918659 (dor-fip)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KBFN502ESS02 Issue is that the ceiling lights are out. Unit needs a new light module. Part has already been ordered. Told customer we’d call when it comes in.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
DISHWASHER KITCHEN AID n/a "Issue was a faulty control. Replaced control, unit tested good."
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE550S0HZ1 I found that the left hinge was extra tight and that the right hinge was extra loose. I disassembled the door to see if I could repair it and found many parts bent and damaged. It appears that the door was never installed correctly try and therefore started to bend corresponding parts during use. I was unable to fully reassemble before our return with the parts due to extensive damage. All karts ordered. Thus unit will need to be re-built. ; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 W11502236 (BRACKET SUPPORT) and 1 W11502236 (BRACKET SUPPORT) and 1 WP9761344 (liner-door) and 1 WP9761357 (retainer)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found refrigerator door dented ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/17/2020
RANGE KITCHEN AID KFDC506JSS00 "Replaced door frame on range but door still popped open after reaching temperatures above 325, spoke to Kathy from techline stated to run clean cycle to have all components reset. SR7728596424; saved tckt"
Near San Antonio, TX 78227
Jesus C.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Tested unit. Not cooling fresh food section. Freezer is good. Found condensation buildup on top of fresh food section. Air returns are blocked with ice. Found warm air leaking through gap in between frame and liner on bottom of fresh food. Sealed gaps with silicon. Cleared air returns. Good airflow to fresh food. No further issues. Tested to complete. ; used 1 W10841140 (ADHESIVE) from stock
Near Bandera, TX 78003
Justin
Job Details: 11/17/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR Replaced main control and ice maker for unit. Unit is good to go.
Near Universal City, TX 78148
S. L.
Job Details: 11/17/2020
MW-HOOD COMBO MAYTAG MMV4207JZ0 Removed unit replaced magnetron and diode reassembled tested unit heating no noise all operations normal.
Near San Antonio, TX 78259
Jim G.
Job Details: 11/17/2020
OVEN ELECTRIC (D WHIRLPOOL KEBC247VSS02 Replaced part. Issue resolved.
Near Universal City, TX 78148
S. L.
Job Details: 11/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS02 Found no errors then during bake and when unit is powered off both elements energized needs both ACUs. Call when parts come in.; ordrng 1 W11261167 (ACU) and 1 W11261169 (ACU)
Near Comfort, TX 78013
Tommy B.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF57R18DM00 Swapped out start device to resolve cooling issues. Compressor powered on waited to ensure unit remained functional.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR MAYTAG MSS25C4MGZ01 "Replaced ice maker on refrigerator due to ice maker not going into harvest. Good harvest food water flow into ice maker, unit is working as designed. Job complete."
Near San Antonio, TX 78233
S. L.
Job Details: 11/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Found light socket burned and lens cracked needs new socket rescheduling Wednesday.; ordrng 1 WPW10734063 (light-ind)
Near San Antonio, TX 78218
S. L.
Job Details: 11/17/2020
DRYER MAYTAG MED6230HW0 Found no sound at speaker no loose ribbon cables or wires no error codes reset power issue still present ordered new UI.; ordrng 1 W11413566 (Ui)
Near San Antonio, TX 78254
Douglas H.
Job Details: 11/17/2020
WASHER MAYTAG MVWC565FW1 "Checked unit, found no errors stored. Ran auto testing cycle, testing good, ran manual diagnostics testing, testing good. Not finding any issues with this unit. Cleared for resale."
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KRFC300ESS01 Replaced ice maker on refrigerator due to no harvest unit is working as designed no issue. Collected remaining balance. Job complete.
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/17/2020
WASHER MAYTAG MVWB865GC0 Removed agitator. Removed pillow case. Unit is now fully operational.
Near San Antonio, TX 78259
Jim G.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 Replaced all parts. Issue resolved.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 I found that all the lights in the unit were out. I tried to jump start the freezer light. Checked the DCV at the LED control board and it was not sending direct current to the lights. This will need to be replaced and perhaps a LED or two. I will not be sure until we get the control board replaced and get electrons flowing through the circuit. Our customer paid our service fee at . This is an estimate only. Our customer will need to look at her options because it is cost prohibitive.; ordrng 1 W10695459 (module)
Near Center Point, TX 78010
Colton B.
Job Details: 11/17/2020
RANGE FRGIDAIRE n/a Customer needs to reschedule to Wednesday.; schdld next appmnt for 11/18 WED 1-6
Near San Antonio, TX 78210
Jesus C.
Job Details: 11/17/2020
RANGE KITCHENAID KSGG700ESS1 Installed new control. Unit powers on. Bake and broil are good. No issues during testing. Unit is working properly. Part covered under warranty. Collected payment for labor. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/17/2020
RANGE WHIRLPOOL WEE750H0HZ1 Verified the LCD display is blacked out. ; ordrng 1 W11335274 (CONSOLE UI CONTROL)
Near San Antonio, TX 78218
S. L.
Job Details: 11/17/2020
WASHER MAYTAG MVWB835DW0 "Found neutral wire on drain pump came off pump. Installed connector crimped it so it wont fall off recalibrated it ran test advised customer that gearcase is grinding and will need to be replaced at some point remaining balance DUE if customer decides,to,do it. Unit operational for now.; rqstng P&A on 1 W10902814 (washplate) and 1 W11455453 (GEAR CASE)"
Near San Antonio, TX 78249
Douglas H.
Job Details: 11/17/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS4 Hood light not turning off. Found control at fault. Replaced control to resolve the issue. Unit performing as designed now. No further issues at this point.
Near San Antonio, TX 78233
Jesus C.
Job Details: 11/17/2020
COOKTOP ELECTRIC WHIRLPOOL WFE320M0JS Customer complaint is that burners will turn off and on during cooking. Tested burners. All burners are working. It is normal operation for burners to cycle on and off. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/17/2020
RANGE WHIRLPOOL WFG320M0BS3 Found that none of the burners were working and PSH showed on the display. I found that the gas was turned off to the home at the back of the oven (pictures included). I found that a screw was missing from the back access panel. I replaced the screw from truck stock. WP98007225. Tested unit. Unit is now fully operational.; used 1 WP98007225 (SCREW) from stock
Near San Antonio, TX 78222
S. L.
Job Details: 11/17/2020
REFRIGERATOR AMANA ART104TFDB00 Found unit not defrosting removed cover tested bimetal found on connector on element off from molex. Reinserted pin retested defrosted unit all operations normal.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/17/2020
DRYER MAYTAG MEDX655DW1 Replaced switch. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 11/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS02 Replaced thermal fuse. Issue resolved.
Near , TX 78101
S. L.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Found little frost pattern and .75 amp draw spoke to DH needs uv dryer . Rescheduling Wednesday.; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/17/2020
ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 Replaced wire harness on.ice maker due to no ice after replacement unit went into harvest good water flow good recirculation good drain tested to complete. Collected remaining balance.
Near San Antonio, TX 78266
Shawn W.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "I spoke with JK at Tech Line to determine a path forward since it seems like the ice maker continues to to stop working even though it fills water during testing. Ice bin thermistor, ice maker thermistor, ice box fan, water valve. To correct the intermittent water fill issues, JK recommended changing the dual water valve. To correct the E5 error code we will need the new ice maker to replace the thermistor and although the ice box fan is running it sounds week and labored. Parts ordered.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10341329 (water valve assy)"
Near San Antonio, TX 78260
Jim G.
Job Details: 11/17/2020
WASHER MAYTAG MHW5630HC0 I contacted WP techline and spoke to Bruce SR# 772929705. Could not confirmed specific issue however will replaced co troll and co trains the co sole has a losing led. ; ordrng 1 W11322901 (cntrl-elec) and 1 W11325569 (cntrl-elec)
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/17/2020
WASHER WHIRLPOOL WFW6620HC2 Unknown issue. Checked for errors. None found. Ran diagnostics testing to check unit. No issues found. Cleared for resale.
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Our customer is having problems with the dishwasher drying dishes. I found the unit using finish rinse ai as well as Cascade platinum. The unit drain hose is not looped up and the handle fell off. I fixed the handle. I lopped up the drain hose and used a zip tie to secure it WPW10339879 I ran service diagnostics and received no error codes. The unit is filling washing and draining and the heater element is working as designed. I found an excessive amount of soap on the unit during service diagnostics wash substep. I’m replacing the soap dispenser to ensure the rinse aid is being dispensed correctly. The better draining should help with the drying and the soap backing up into the tub. While speaking with our customer about her use and care, I discovered that they have had to fill up the rinse aid dispenser often enough to already have gone through a whole large bottle. I’m ordering a new control board as well. Parts ordered.; ordrng 1 W11306302 (cntrl-e
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/17/2020
COMPACTOR WHIRLPOOL n/a Called customer customer stated they will not be available until Wednesday before 3 scheduling for 12pm-2pm; schdld next appmnt for 11/18 WED 12-2
Near San Antonio, TX 78232
Jim G.
Job Details: 11/17/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 Ticket made in error
Near Boerne, TX 78015
Douglas H.
Job Details: 11/17/2020
WALLOVEN JENN-AIR NOMODEL "Broil element turns on immediately as power is supplied with out touching unit. Can’t turn off element by canceling, appears as a stuck or shorted relay on control. Can’t look up parts without model number. Calling techline to see if can get model number from serial number since model number rubbed off sticker. Spoke with ED, he couldn’t locate anything for model either, looked in multiple places. Advised if could locate a part number could attempt to google part number. Advised customer couldn’t locate model anywhere even with the help of techline, couldn’t locate a part number for the part needed either. Explained to customer that unfortunately I wouldn’t be able to help. Collected Sc. Advised customer that if could locate model number to call in with model number and would look into it."
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Customer stated the issue is the door won’t close. Found issue to be busted door strike. Ordering parts to resolve issue. ; ordrng 1 WP8580309 (door latch strike)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
ICEMAKER (STANDA SCOTSMAN DCE33A1SSD-1SSD "Customer stated when first started using unit ice over filled then dwindled down after adjusting ice level then stopped making ice. Testing unit showing making ice. Ordering thermostat, temp control and timer to resolve the issue. Parts showing on b/o ; ordrng 1 11-0616-21 (THERMISTAT) and 1 11-0619-21 (TEMP CONTROL) and 1 12-2985-01 (TIMER)"
Near Rio Medina, TX 78066
Justin
Job Details: 11/17/2020
WASHER MAYTAG MVWB835DC4 "Spoke With customer about issues going on with her unit, let her know that we had parts on order. Gave her a quote for the repair she denied service will purchase a new unit. Close job"
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Installed new sensors on both ovens. Ran ovens at 350. Both ovens are holding temperature at 350. No further issues. Tested to complete.
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Tested unit. Not dispensing ice. Auger motor is weak. Will need to replace motor. Motor still within 1 year of since last visit. Collected service fee. Will order auger. Will collect labor next visit. ; ordrng 1 W10822606 (motor)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS02 "Unit has long preheat times of excess of an hour. Verified proper heating. Checked for errors. None present. Ordering control, console and temp sensor. Parts on b/o. Customer is going to attempt to get a replacement. Advised if supplier replaces unit to please let us know. ; ordrng 1 W10859573 (TEMP SENSOR) and 1 W11261167 (CONTROL) and 1 W11296171 (CONSOLE)"
Near Floresville, TX 78114
S. L.
Job Details: 11/17/2020
WASHER SAMSUNG WF42H5000AW/A2 "Ran spin cycle can hear bearing loose in tub called techline spoke to Roger ref number 7004048202 he said replace baslet and tub need 2 techs for job, and otl.; rqstng P&A on 1 DC97-17037E (BASKET ) and 1 DC97-19636A (TUB), states that autho needed"
Near , TX 78003
Justin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 "Unit has a defrost and drain issue, fan is no longer running as well. Will need control, evap motor and thermistor. ; ordrng 1 W11256504 (cover) and 1 WP2315539 (motor-evap) and 1 WPW10384183 (thermistor)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Diagnosis by previous technician was incorrect. Two-way water valve is functional. Spoke with DH and based on findings, recommending to order a new control and a user interface. Gave customer price quotes for both parts, but seeking authorization from partner team.; ordrng 1 W11387384 (UI ) and 1 WPW10675033 (cntrl-elec)"
Near Floresville, TX 78114
S. L.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW5000DW2 "No errors pump motor working. Checked spin found basket shimmys while in spin checked level checked suspension. Attempted to remove wash plate plate stuck needs new basket gearcase and washplate. Need otl.; rqstng P&A on 1 W10752283 (washplate) and 1 W10811960 (spin basket) and 1 W11455453 (GEARCASE ), states that autho needed"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 "Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Unit is still under warranty, as well as Sb web showing unit has ELW program."
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/17/2020
DRYER WHIRLPOOL WED4850HW0 Installed new terminal block. No further issues. Tested to complete.
Near San Antonio, TX 78230
Shawn W.
Job Details: 11/17/2020
WASHER WHIRLPOOL GHW9100LW2 I found the unit with water filled up about 7 inches above the bottom door opening. I tilted the unit back to vac unit out and the drain pump engaged and started to drain about a 1/4 of the water out. I noticed that the drain hose was stuck way down into the stand pipe creating g a siphoning effect. I fixed this deficiency. I tilted it again and put it into drain and spin and was able to get the rest of the water out. I ran diagnostics test mode and all loads functioned as designed. I advised our customer that the stand pipe will need to be thoroughly cleared by a licensed plumber to ensure that the drain water does not back up again into the washing machine. Unit is now fully operational.
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW5000DW0 "Checked washer found grinding noise coming from gearcase, found stuck start button ordering gearcase and control board to resolve issue.; rqstng P&A on 1 W10006481 (gearcase) and 1 W10581874 (pump-water) and 1 W10634026 (cntrl-elec)"