We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Boerne, TX 78006
Sebastian
Job Details: 05/17/2022
Found that unit has an install issue, Shipping bolts are still installed in the back attempted to remove unit but was unable to do so customer must have unit removed from cabinet before service Confirm that customers RV is brand new they will be contacting the people that installed the unit to have them pay for the removal
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/17/2022
Complaint is unit not filling with enough water. Tested unit. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Shavano Park, TX 78231
Jim G.
Job Details: 05/17/2022
Diffuser is quite loud again. I will replace it again. ; ordrng 1 W11164593 (Diffuser)
We serviced a
AMANA WASHER
Model NO MODEL TAG
Near San Antonio, TX 78209
Garry
Job Details: 05/17/2022
Customer complaint of washing machine making abnormal noise and then stopping mid-cycle. Arrived to find a fragment of a clothespin in the basket. Inspected machine, removed foreign object, and observed function. Machine is running fantastically at the conclusion of this visit. Job complete, no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78212
Garry
Job Details: 05/17/2022
Customer complaint of washer not progressing through cycle. Tested unit and found failure at run capacitor. While dismounting capacitor for testing, also noticed worn splutch and drive belt. Ordering Capacitor (W11395618), Splutch Kit (W10721967), and Drive Belt (W11239857) to resolve issues. Scheduling follow-up for Friday 5/20/22, as all parts show in-stock in SSB. ; ordrng 1 W11395618 (Capacitor) and 1 W10721967 (Splutch Kit) and 1 W11239857 (Drive Belt)
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KOST100ESS00
Near San Antonio, TX 78230
Garry
Job Details: 05/17/2022
Customer complaint of oven malfunctioning bake cycle, resulting in the presentation of error codes F2E0 & F2E1 - both of which pertain to the UI Panel. Prior to my arrival, customer had power-cycled unit at breaker. Opened up panel and measured 14vdc at harness connection to UI - this measurement is exactly our spec. Reconnected all relative harnesses and cleared error codes. Tested oven and found operation to be normal. Customer to monitor for future issues. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78245
Richard G.
Job Details: 05/17/2022
Replaced suspension. Tested to complete. Unit is good to go.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SRAA
Near San Antonio, TX 78251
Richard G.
Job Details: 05/17/2022
Customer complaint is that the unit is still not cooling in the freezer section or in the fresh food section on the bottom right. Checked both evaporators and found no frost pattern on Called Samsung techline and spoke with Tony, checked control boards in the rear of unit. Says to replace the freezer side compressor.; rqstng P&A on 1 NC1MV43AMP/E01 (Compressor), states that autho needed
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78254
Richard G.
Job Details: 05/17/2022
Replaced control. Console is wrong part, but found it not needed. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near San Antonio, TX 78219
Daniel
Job Details: 05/17/2022
Unit in warranty entitlement page in pics. Customer reported unit not cooling. After inspection found that start device would buzz and try to kick compressor on but then compressor would just shut off. Checked voltage to start device and start device was getting correct voltage. Tested with new start device that I had in truck but compressor still did not kick on even with new start device. Ordering compressor kit and requesting sealed system tech for next visit. ; ordrng 1 W11370574 (Compressor kit)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC7HS00
Near San Antonio, TX 78259
S
Job Details: 05/17/2022
Upon arrival customer stated unit would intermittently turn on the bottom oven when they top oven was turned on. Tested unit in diagnostic and found f6e4 error code. Per service matters replace the console. Ordering 1 W11105008 console to resolve issue. Also I need a 2nd helper tech. The customer stated it was a huge deal to try and install it. Reassuring double labor and helper tech for unit. ; ordrng 1 W11105008 (Console), states that autho needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78258
Jim G.
Job Details: 05/17/2022
I verified a damaged harness at the pantry UI. It appears to have been shorting at the harness that plug into the drawer at the back to the pantry door. The device needs a new pa try drawer, pantry UI, and harness. Customer decline repair as I was able to disconnect at the lower plug.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Jim G.
Job Details: 05/17/2022
I defrosted freezer evaporator and replaced faulty evaporator (harness assembly) which includes a new thermistor. Issue is resolved. Unit tested properly.
We serviced a
WHIRLPOOL VENT HOOD
Model UXL6036YSS0
Near San Antonio, TX 78257
Sebastian
Job Details: 05/17/2022
Customer concerned is with the unit motor it seems to overheat and turn off after a certain amount of time was unable to replicate the issue but I can see heavy grease in the motor and confirm the switches are operating as they should . Part on back order; ordrng 1 WPW10294006 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78254
Jay
Job Details: 05/17/2022
Complaint is intermittent ice production. Replaced inlet valve. Tested ice maker. Everything working as it should. Full bin of ice. Unit is in warranty.
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/17/2022
Complaint is burners glow orange and then turn off. Tested unit. All burners working. Advised customer on function of burners. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Boerne, TX 78015
Drew
Job Details: 05/17/2022
Added breaker form to quick pics
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78266
Chris S.
Job Details: 05/17/2022
Customer stated the washer would stop at rinse and do nothing else. Found that cam was not installed correctly and belt fell off replace belt tested unit everything working as design no further issues.; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near San Antonio, TX 78249
Jay
Job Details: 05/17/2022
244v at outlet and terminal block. Continuity throughout powerchord too. Ran test 1, acu, and test 2, supply connections IAW tm w11416805. Everything is good. Amp draw is 25 at red and 5 at black so not enough to trip breaker. Called into TL and came to conclusion of intermittent tripping and its a circuit issue rather than unit. Joel-SR#7733676745
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near San Antonio, TX 78253
Richard G.
Job Details: 05/17/2022
"Customer complaint is that the ice-maker stopped working and he checked the wires at the bottom of the freezer door and multiple wires were cut. Will need a new door. Quoted customer cost of door: $1052.00, labor: $125, and service fee: $124. Collected service fee.; rqstng P&A on 1 LW10859844 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 05/17/2022
Customer reported unit not cooling properly. Found issue to be faulty evaporator fan motor. Fan not running upon arrival, spun fan blade by hand and Evap fan came on. Since fan wasnt running temps were warmer than should be, along with that ice build up on evaporator. During diagnosis accidental broke left return air duct. Ordering Evap motor and air duct to resolve the issue. ; ordrng 1 WP2315539 (Evap fan motor) and 1 W11208347 (Air duct)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ
Near San Antonio, TX 78228
Sebastian
Job Details: 05/17/2022
Replace all parts ordered on unit magnetron circuit get transformer and control unit now working as it should putting in for double labor
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS956ESS02
Near San Antonio, TX 78258
Jim G.
Job Details: 05/17/2022
Upon arrival I found that the left front burner was at fault. The left front igniter switch was activated without the valve being depressed and is thus apparently damaged. The part is available as a switch harness assembly. Parts is OOS so please schedule ASAP pending part arrival. ; ordrng 1 W10619020 (Switch harness)
We serviced a
WHIRLPOOL DRYER
Model LGC7858AW0
Near San Antonio, TX 78230
Jim G.
Job Details: 05/17/2022
I Checked and tightened hoses and checked for leaks with soapy water. No leaks. Tested thoroughly. Collected service fee.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near San Antonio, TX 78257
Jesus C.
Job Details: 05/17/2022
Complaint is unit will not defrost. Tested unit. Found bad bi metal. Water leak at supply line. Will need bi metal and coupler. ; ordrng 1 WP4387503 (Bi metal)
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Castle Hills, TX 78213
Jim G.
Job Details: 05/17/2022
Replaced manifold and regulator. Issue is resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near San Antonio, TX 78248
Jesus C.
Job Details: 05/17/2022
Tested unit. 22 in freezer. Checked charge. Low charge. Could not locate any dye showing leak. Installed new drier. Recharged unit. Will reschedule to inspect for leaks. ; used 1 WPW10143759 (DRIER-HV) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR2SHTXML01
Near San Antonio, TX 78209
Garry
Job Details: 05/17/2022
"Customer complaint of water dripping into RC from above in rear of cabinet. Previous visit found issue to be clogged evaporator/defrost drain. Installed Heat Probe (819043) to resolve issue. Evaporator drain functioning properly at this time. Job complete, unit is good to go. No further issues at this time. Collected $117.45 for labor and $22.88 for parts."
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near San Antonio, TX 78249
Jay
Job Details: 05/17/2022
Strike was broken. Replaced strike. Found no codes or other issues. Unit working as it should ; used 1 W11457841 (Strike) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near San Antonio, TX 78205
Garry
Job Details: 05/17/2022
Called customer en route to advise of pending eta and of Service Call Fee. Customer has some question about warranty status of unit and needs to clarify this on his end prior to execution of service. Customer will reach back out when he is sure of machines warranty coverage. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC
Near San Antonio, TX 78259
S
Job Details: 05/17/2022
Upon arrival customer stated unit would start fine then wind down time wise very quickly then eventually stop. Found got voltage at the unit under-load. Contact #16 and with the info I was given we typically see the issue with a faulty sensor and or control. Ordering both to resolve issue. Found lint backup up in the exhaust trap as well. Advising customers to get vents clean. Ordering 1 3387223 sensor and control to resolve issue. ; ordrng 1 W11106066 (Control) and 1 3387223 (Sensor)
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near San Antonio, TX 78209
Garry
Job Details: 05/17/2022
"Customer complaint of washer not progressing through cycle. Previous visit found pressure system errors, including a blocked pressure tube. Cleared pressure tube and advised customer to clean her machine with vinegar or a cleaning tablet available at local stores. At the time of my arrival today, our customer informed me that her machine is running perfectly since the pressure system was repaired and machine had been cleaned. Recommended to customer to clean machine once monthly, and reminded her about proper dosing of detergent. Tested unit and found it to be operating perfectly. Returning ACU to vendor and completing this ticket. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78244
Daniel
Job Details: 05/17/2022
Customer reported ice not dispensing. Upon arrival found ice jammed in dispenser chute. Removed ice and tested dispenser. Dispenser now dispensing as it should. Customer also stated the hinges were squeaking. Added grease to both hinges which ceased the squeaking. Doors now open and close smoothly without any squeaking. Handles on unit were both loose so I tightened them up. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Alamo Heights, TX 78209
S
Job Details: 05/17/2022
"Upon arrival customer stated unit would continuously wash and wash. Contacted tech line and per tech line we have a faulty inlet valve, capacitor, and control. Ordering 1 W10869800 water inlet assembly, W10866238 capacitor, and W11476587 control to resolve issue. Customer is extremely irritated and wants a new unit. Visibly frustrated and taking it out on me. Accidentally erased 2 numbers on the sr. Andy-Sr-77336797??Customer was extremely irate and using derogatory words. Blaming me for 2020. Contacted partner team to put on d.n.s. List. Kenia-7733589499"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/17/2022
Installed door glass. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Chris S.
Job Details: 05/17/2022
Upon arrival found gearcase defective need to reorder gearcase.; ordrng 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78247
Chris S.
Job Details: 05/17/2022
Customer stated that dishwasher is leaking. Found issue to be dishwasher was off balance. Fixed legs tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/17/2022
Temperatures 33 F in RC and -7 in FC. This is excessively low in each compartment. Our customer is having problems with the freezer ice maker not dispensing ice, I found a block of ice in the bin from water overflowing. I found the chute in the ice maker frozen. Thus is causing the water to overflow into the bin. The ambient temperature in the home is 64 degrees F. I removed the ice maker and bin from the freezer thawed out and tested. The ice maker harvested and filled. I calibrated the temperature up on the unit to work better with the ambient temperature in the home. This unit is fully functioning as designed now.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near San Antonio, TX 78254
Jay
Job Details: 05/17/2022
F3e2 f0e4 f63 f0e5 error codes were found. Replaced inlet valve cleared codes and ran diagnostic. No codes came back. Unit working as it should.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78247
Jim G.
Job Details: 05/17/2022
Customer had part delivered to them. Ive replaced the lower harness. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near San Antonio, TX 78223
Daniel
Job Details: 05/17/2022
It was reported that dryer is not heating. Tested unit. Unit functioning properly except for giving off heat. Ordering heating element and thermostat. Will return when parts are available to repair. ; ordrng 1 279838 (Heating element) and 1 WP3977767 (Thermostat)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/17/2022
This unit has corrosion in the deli drawer cabinet for the deli UI and the drip pan is bowed. These will need to be replaced. Requesting OTL parts authorization. Part OOS.; rqstng P&A on 1 W10815669 (Deli door left) and 1 W11457241 (Drip Pan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/17/2022
"The model and serial number are each off by one digit. Actual Model Number: WRF757SDHZ02 Serial Number: KA3401622. Our customer went away for 5 days and when they came back the ice would not dispense. I removed the ice bin and found a block of ice. I removed it, cleared the mechanism and the unit is now dispensing ice as designed. The water line was flapping in the back so I secured it with a zip tie WPW10339879 from truck stock. I explained to our customer that this design needs to have the ice bin dumped and or turned off if going out of town or if the ice is rarely dispensed to dump the ice bin occasionally. This one will freeze up on the bottom at times over a period on inactivity. This unit is fully functioning as designed now.; used 1 WPW10339879 (Zip tie) from stock"
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 05/17/2022
Unable to explain why but the right hand hand somehow popped out reinstall door open and close several timeshare tested lights good to go signed off by customer
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78254
Jay
Job Details: 05/17/2022
Replaced heating element and thermostats. Unit working as it should now. Found a lot of lent in vent tube recommended on customer to have a duct cleaning service as well. Cleared out as much as I could.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cibolo, TX 78108
Chris S.
Job Details: 05/17/2022
Customer stated that refrigerator was making loud noise found no frost on freezer evaporator. Found issue to be faulty condenser fan.; ordrng 1 W11127829 (motor-cond)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSCS25INDL01
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 05/17/2022
Bound inverter Twitter supplied with a 120 V but not pushing anything to the compressor compressor not turning on ordering ordering in murder to resolve issue charging tier 2 labor ; ordrng 1 W10629033 (Inverter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Schertz, TX 78108
Chris S.
Job Details: 05/17/2022
CustomerStated the dishwasher was not acting right and you are bored was faded and couldnt really see numbers also getting a float switch error code. Found issue to be faulty user interface and float switch.; ordrng 1 W11505225 (UI) and 1 W11545764 (Float switch)
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 05/17/2022
On phone Gave customer best and worst case scenario for the situation her dryer is in customers opting to cancel out call entirely as they are likely looking at a high bill.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ07
Near Cibolo, TX 78108
Chris S.
Job Details: 05/17/2022
Customer stated that microwave hood light was staying on it wont turn off. Replace socket and lightbulb and still having some issues need to order control board control board is out of stock.; ordrng 1 W11552018 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78253
Richard G.
Job Details: 05/17/2022
Replaced inlet valve and icemaker. Unit harvested and filled. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Converse, TX 78109
Daniel
Job Details: 05/17/2022
Customer reported washer not starting up. Upon arrival found unit saying close lid when trying to start. After closed inspection found that lid strike is broken which is causing the lid not to lock which is why the unit wont start up. Ordering strike assembly. Will return with part to repair. ; ordrng 2 W11457841 (Strike assembly)s
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near San Antonio, TX 78245
Richard G.
Job Details: 05/17/2022
"Customer complaint is that the cooktop will not operate at all. Checked power at wall. One leg is getting 120v AC, the other is only getting around 16v AC. Customer will need to have the outlet checked out to resolve issues."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/17/2022
Our customers adjuster on the left side has broken and will need to be replaced. This model does not accommodate a rack adjuster kit so we will have to replace the adjuster. Our customer would like to order additional adjusters because they continue to break. I will show them how to repair in case it ever happens again in the future.; ordrng 3 WPW10546503 (Adjuster)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Bulverde, TX 78163
Douglas H.
Job Details: 05/17/2022
"Unit still not cooling. Checked wattage pull during test 39 at 100 percent. Max wattage seen is 30 watts then drops and then compressor turns off. Each time unit attempts to turn compressor on it goes to 24 watts and shuts off. Calling techline due continuing issue, spoke with JR, explained the situation to him. He asked a few questions about what has been done and testing done today. Asked about if saw any containments in the system when compressor was replaced. Couldnt confirm as didnt remember. Asked pressure readings while running about 110 psi on high side and right at 0 on low side. He said based on the units actions and pressures it seems as if there is a restriction in the system. Had me unplug unit to see about pressure equalization. Determined pressures are not equalizing. Stated to run test 40 to verify 3way valve is functioning and then at that point flush with nitrogen and check for contamination in lines. If contaminants are found need to call back in at that point. Sr 7733679195Did nitrogen flush per techline, when flushing from low side nitrogen flows no problem. When flushing from high side it barley comes out of the low side port. No visible oils or debris but can feel oily residue when I hold the port closed. Calling techline back. Spoke with Bruce this time, he read over the notes. Explained my new findings. He stated based on finding oily residue, stated file being sent for review. Advised either myself or customer would be contacted depending on next steps."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near San Antonio, TX 78253
Richard G.
Job Details: 05/17/2022
Customer states that the unit is very noisy and makes a loud rumbling sound. Arrived at home and the unit was very silent. Entered diagnostics and manually ran all steps. Was unable to reproduce the sound. Pulled unit from wall and checked compressor and back cover. All is tight and no excessive vibrations present. Customer states it was making the noise shortly before I arrived but stopped. Also states the noise stops when the door is opened. Checked evaporator area and found no issues there with ice buildup. Tested out damper. Found no issues there. Without being able to reproduce the sound or finding anything out of the ordinary, there is nothing I can do with the unit. Suggest customer get the sound recorded on her phone. Waited in home for an extended period to see if noise would return, but heard nothing. Customer will need to contact us when able to record the sound.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Boerne, TX 78015
Sebastian
Job Details: 05/17/2022
Found that the harness plug to the light in the freezer section has a break in it ordering harness also or also ordering ice maker as it is clearly leaking from the tray; ordrng 1 WPW10300022 (Icemaker) and 1 W10871583 (Harness)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/17/2022
Tested unit. Found pinched wiring behind unit. Caused short. Repaired wiring. Short damaged control and gas valve. Will need to replace both. ; ordrng 1 WPW10556708 (Control) and 1 WP98014893 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near San Antonio, TX 78240
Jay
Job Details: 05/17/2022
Unit has no heat. Ordering heating element. ; ordrng 1 W10518394 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78212
Jim G.
Job Details: 05/17/2022
Separator malfunction identified leading to higher temperatures and low ice production. ; ordrng 1 WPW10353552 (Separator)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Sebastian
Job Details: 05/17/2022
Replace the vaporator fan assembly made sure that the new thermostat was zip tight in the right spot on the evaporator collected for labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near San Antonio, TX 78253
Richard G.
Job Details: 05/17/2022
Customer complaint is that the ice-maker stopped working and he checked the wires at the bottom of the freezer door and multiple wires were cut. Will need a new door. Rqstng P&A on 1 LW10859844 (Freezer door)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Boerne, TX 78006
Sebastian
Job Details: 05/17/2022
"Found that unit has an install issue, Shipping bolts are still installed in the back attempted to remove unit but was unable to do so customer must have unit removed from cabinet before service Confirm that customers RV is brand new they will be contacting the people that installed the unit to have them pay for the removal"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Atascosa, TX 78002
Jesus C.
Job Details: 05/17/2022
Installed new drain pump and dispenser. No further issues during testing. Customer stated she has error code showing. Will return to check error.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/17/2022
Complaint is unit not filling with enough water. Tested unit. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/17/2022
Based on speaking with our customer his situation is highly likely to be an electrical issue in the home. The dishwasher and garbage disposal are combined on a 20 amp circuit breaker and two outlets on the island are currently not working. The circuit breaker already tripped with nothing plugged in. I recommended having a licensed electrician check the circuit before we get involved. They will contact us if they have any further problems after electrical check. Nothing charged.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Richard G.
Job Details: 05/17/2022
"Customer complaint is that the unit has long wash cycles. Entered diagnostics and found error codes F5E1 door stuck open, and F2E1 stuck key. Checked wash times and verified they are within time ranges in manual. Showed customer this in manual where the times match the dishwasher itself. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78209
Garry
Job Details: 05/17/2022
Customer complaint of dryer door seal showing signs of premature wear, dryer taking longer than normal to dry, and lck of lint collection on lint screen. Confirmed parts order for door seal and examined dryer exhaust. All exhaust components testing good, but did see considerable water collection in dryer vent hose. Recommended to homeowner that licensed hvac professional inspect dryer house ventilation to determine source of water entry. Found dryer heating and cycling well when disconnected from house vent. Please schedule for soonest availability once parts arrive. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Bulverde, TX 78163
Shawn W.
Job Details: 05/17/2022
Incorrect address. New ticket created by BP
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Schertz, TX 78154
S
Job Details: 05/17/2022
Upon arrival customer stated unit would continuously stay on and light was dim. Replaced socket and light but unit stayed on. Contacted tech line and per tech line on the wiring diagram we have a faulty control. Ordering W11496269 PCBA control unit Andy-Sr-7733675190 ; ordrng 1 W11545876 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Shavano Park, TX 78231
Jim G.
Job Details: 05/17/2022
Diffuser is quite loud again. I will replace it again. ; ordrng 1 W11164593 (Diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB00
Near Boerne, TX 78006
Douglas H.
Job Details: 05/17/2022
Previous tech contacted techline and techline suspected leak. Confirmed issue of small leak in Evap. Ordering Evap to resolve the issue. Part is oos. ; ordrng 1 W10858281 (Evaporator)
We serviced a
AMANA WASHER
Model NO MODEL TAG
Near San Antonio, TX 78209
Garry
Job Details: 05/17/2022
"Customer complaint of washing machine making abnormal noise and then stopping mid-cycle. Arrived to find a fragment of a clothespin in the basket. Inspected machine, removed foreign object, and observed function. Machine is running fantastically at the conclusion of this visit. Job complete, no further issues at this time. Collected SC."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Douglas H.
Job Details: 05/17/2022
Customer stated unit still not cooling after repair. Found oil spot on the ground behind unit, checked everything and found that new compressor locked up and sent oil through the system and leaked out of dye drier. Ordering compressor kit to resolve. Will need to blow lines out with nitrogen when returning to get oil out of lines. ; ordrng 1 W11370574 (Compressor kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78212
Garry
Job Details: 05/17/2022
"Customer complaint of washer not progressing through cycle. Tested unit and found failure at run capacitor. While dismounting capacitor for testing, also noticed worn splutch and drive belt. Ordering Capacitor (W11395618), Splutch Kit (W10721967), and Drive Belt (W11239857) to resolve issues. Scheduling follow-up for Friday 5/20/22, as all parts show in-stock in SSB. ; ordrng 1 W11395618 (Capacitor) and 1 W10721967 (Splutch Kit) and 1 W11239857 (Drive Belt)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Kerrville, TX 78028
Drew
Job Details: 05/17/2022
Upon arrival received error code F3e2. Called tech line spoke with jr and received Sr 7733677082. Was told to clear out pressure sensor hose, removed inlet water hoses and check pressure in a bucket or sink, if pressure from hoses is okay then check screens, if screens in valve are okay then replace the valve. Ended up replacing valve as everything else checked out fine. Tested unit and no further issues at this point, advised customer if it happens again to give us a call back.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78207
Garry
Job Details: 05/17/2022
"Customer complaint of noise during wash cycle. Found unit not level. Leveled unit. Tested unit under load and was unable to recreate noise. Unit testing good in all wash modes. Unit showing under extended 1yr warranty in SB Web (see attached). Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HB01
Near Kerrville, TX 78028
Drew
Job Details: 05/17/2022
Upon arrival replaced infinity switch to resolve issues. Unit began functioning as designed. No further issues at this point.
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KOST100ESS00
Near San Antonio, TX 78230
Garry
Job Details: 05/17/2022
"Customer complaint of oven malfunctioning bake cycle, resulting in the presentation of error codes F2E0 & F2E1 - both of which pertain to the UI Panel. Prior to my arrival, customer had power-cycled unit at breaker. Opened up panel and measured 14vdc at harness connection to UI - this measurement is exactly our spec. Reconnected all relative harnesses and cleared error codes. Tested oven and found operation to be normal. Customer to monitor for future issues. Job complete, unit is good to go. No further issues at this time."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kerrville, TX 78028
Drew
Job Details: 05/17/2022
Upon arrival plugged unit in. Customer was hearing the forced drain mode due to a back up in the drain hose. Cleared back up after drain pump turned off. Unit is now functioning as designed, no further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78245
Richard G.
Job Details: 05/17/2022
Replaced suspension. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Boerne, TX 78006
Drew
Job Details: 05/17/2022
Upon arrival replaced acu due to intermittent power supply issues. Ui was still needed due to ui freezing and not allowing certain functions. Unit will heat to 329 on ui, then stay at that temp. After 7 min the unit began heating again. Ui was reading 350 and temp was 422. Need temp sensor, and ui to resolve remaining issues. The ui we have been waiting on, customer has been in contact with whirlpool about this situation. Temp sensor is on order of it doesnt come with the ui; ordrng 1 W10859573 (sensor)
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SRAA
Near San Antonio, TX 78251
Richard G.
Job Details: 05/17/2022
"Customer complaint is that the unit is still not cooling in the freezer section or in the fresh food section on the bottom right. Checked both evaporators and found no frost pattern on Called Samsung techline and spoke with Tony, checked control boards in the rear of unit. Says to replace the freezer side compressor.; rqstng P&A on 1 NC1MV43AMP/E01 (Compressor), states that autho needed"
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US
Near Von Ormy, TX 78073
Jesus C.
Job Details: 05/17/2022
Tested unit. Found bad suspension. Will need to replace suspension rods. ; rqstng P&A on 4 DC97-16350U (Suspension)s
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78254
Richard G.
Job Details: 05/17/2022
"Replaced control. Console is wrong part, but found it not needed. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Schertz, TX 78154
S
Job Details: 05/17/2022
Upon arrival disassembled entire unit to find out that the new harness sent was missing wires to the control. Reordering harness to resolve issue. Replaced thermostat as well. Needing 2nd tech as well. ; ordrng 1 W11225364 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near San Antonio, TX 78219
Daniel
Job Details: 05/17/2022
Unit in warranty entitlement page in pics. Customer reported unit not cooling. After inspection found that start device would buzz and try to kick compressor on but then compressor would just shut off. Checked voltage to start device and start device was getting correct voltage. Tested with new start device that I had in truck but compressor still did not kick on even with new start device. Ordering compressor kit and requesting sealed system tech for next visit. ; ordrng 1 W11370574 (Compressor kit)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Jim G.
Job Details: 05/17/2022
Replaced hose. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near San Antonio, TX 78233
Daniel
Job Details: 05/17/2022
Upon arrival let customer know that unit is out of warranty and that there would be a service call + labor + parts if I replaced broken lid. Customer stated unit was defective and that she wanted another unit. Let customer know i have no authority in replacing units. Customer stated she did not want service and that she would call lowes and whirlpool customer service about getting the unit replaced.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC7HS00
Near San Antonio, TX 78259
S
Job Details: 05/17/2022
"Upon arrival customer stated unit would intermittently turn on the bottom oven when they top oven was turned on. Tested unit in diagnostic and found f6e4 error code. Per service matters replace the console. Ordering 1 W11105008 console to resolve issue. Also I need a 2nd helper tech. The customer stated it was a huge deal to try and install it. Reassuring double labor and helper tech for unit. ; ordrng 1 W11105008 (Console), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78258
Jim G.
Job Details: 05/17/2022
"I verified a damaged harness at the pantry UI. It appears to have been shorting at the harness that plug into the drawer at the back to the pantry door. The device needs a new pa try drawer, pantry UI, and harness. I collected service fee. Customer decline repair as I was able to disconnect at the lower plug. I quoted customer pricing for parts and labor should they elect to repair. Quoted 1067.99 parts, 139 labor."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Jim G.
Job Details: 05/17/2022
I defrosted freezer evaporator and replaced faulty evaporator (harness assembly) which includes a new thermistor. Issue is resolved. Unit tested properly.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Spring Branch, TX 78070
Douglas H.
Job Details: 05/17/2022
Customer reported unit not working. Checked errors found F0E5 off balance load. Found that to be caused by unit un level. Found unit was stuck in emergency drain mode causing primary issue. Cleared out drain pump to find an excess of soap was being used. Educated customer on proper soap usage. No further issues at this point.
We serviced a
WHIRLPOOL VENT HOOD
Model UXL6036YSS0
Near San Antonio, TX 78257
Sebastian
Job Details: 05/17/2022
Customer concerned is with the unit motor it seems to overheat and turn off after a certain amount of time was unable to replicate the issue but I can see heavy grease in the motor and confirm the switches are operating as they should quoting for a motor Motorp Part is on back order part is on backart is roughly $400 t2 labor Collected service via check 626. Part on back order; ordrng 1 WPW10294006 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78254
Jay
Job Details: 05/17/2022
Complaint is intermittent ice production. Replaced inlet valve. Tested ice maker. Everything working as it should. Full bin of ice. Unit is in warranty.
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/17/2022
Complaint is burners glow orange and then turn off. Tested unit. All burners working. Advised customer on function of burners. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78266
Chris S.
Job Details: 05/17/2022
Customer stated the washer would stop at rinse and do nothing else. Found that cam was not installed correctly and belt fell off replace belt tested unit everything working as design no further issues.; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near San Antonio, TX 78249
Jay
Job Details: 05/17/2022
"244v at outlet and terminal block. Continuity throughout powerchord too. Ran test 1, acu, and test 2, supply connections IAW tm w11416805. Everything is good. Amp draw is 25 at red and 5 at black so not enough to trip breaker. Called into TL and came to conclusion of intermittent tripping and its a circuit issue rather than unit. Joel-SR#7733676745"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 05/17/2022
"Customer reported unit not cooling properly. Found issue to be faulty evaporator fan motor. Fan not running upon arrival, spun fan blade by hand and Evap fan came on. Since fan wasnt running temps were warmer than should be, along with that ice build up on evaporator. During diagnosis accidental broke left return air duct. Ordering Evap motor and air duct to resolve the issue. ; ordrng 1 WP2315539 (Evap fan motor) and 1 W11208347 (Air duct)"
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS956ESS02
Near San Antonio, TX 78258
Jim G.
Job Details: 05/17/2022
Upon arrival I found that the left front burner was at fault. The left front igniter switch was activated without the valve being depressed and is thus apparently damaged. The part is available as a switch harness assembly. Parts is OOS so please schedule ASAP pending part arrival. ; ordrng 1 W10619020 (Switch harness)