We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/18/2021
"Replaced control, console, and lid lock assembly. Tested out unit. Unit is good to go. Customer found model/sn tag, took quick pic."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78253
Richard G.
Job Details: 06/18/2021
"Replaced gear case, motor, hub, shifter, cam assembly and agitator. Calibrated unit. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78228
Sebastian
Job Details: 06/18/2021
Found that unit has the new style actuator which consistently fails me temporary repair by replacing it for today explain to customer that I cannot guarantee it will last calibrated unit checked her agitation several times it looks like its holding explain to customer that I will need to be ordering an actuator and a clutch for good measure Parts show available at vendor. Parts team to reach out when available; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Splutch)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS02
Near San Antonio, TX 78209
Jim G.
Job Details: 06/18/2021
Re-secured door handle. Cleared obstruction and freed up door to move properly. Explained ice is collecting under freezer from particles of bagged ice stored just above it. Advised to used a storage container instead.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGD500GSS00
Near San Antonio, TX 78248
Shawn W.
Job Details: 06/18/2021
I called our customer to let her know I was on my way. Our customer was able to produce a receipt from Factory Builders with a delivery date of 12May2020. This unit is in warranty. Picture of receipt included. I replaced the bezel knobs. The unit is now functional sound.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NHZS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/18/2021
Our customer had a handy man disassemble the unit considerably and determine it needs a water level sensor tweet they ordered. We decided that they will move forward with their handy man to reassemble it and test the unit after the water level sensor is put on. I provided our phone number on the magnet and asked them to give us a call if they want put it tested. It would be way cost prohibitive for me to reassemble with no guarantees. Nothing charged to the customer. I was there about 5 minutes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/18/2021
The sound had gotten louder since my first visit. I replaced the damper. Ran test 3 to open and close the damper in service diagnostics. The door is now opening and closing with no noise. Unit is now fully functional.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/18/2021
"I replaced the top as requested by uninstalling the control, water valve, soap dispenser, bleach dispenser, lid lock, lid, lid hinges and power cord. I reinstalled all components then put the top back on the unit. Our customer inspected the unit and was satisfied. Unit is now fully operational."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Adkins, TX 78101
Chris S.
Job Details: 06/18/2021
Didnt have gasket with me need to reschedule also to change gasket have to cut gasket. Better way would be to order whole door comes with new gasket installed. Need authorization.; rqstng P&A on 1 W10919622 (dor-fip)
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 06/18/2021
Upon arrival customer stated that they dont need service.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Converse, TX 78109
Chris S.
Job Details: 06/18/2021
Customer stated that range would not turn on at all. Found issue to be faulty control board. Replaced control board. Tested unit everything working properly. Also might have scuffed floor took quick pic of floor customer mom was there let her know to tell homeowners and have them send estimate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78263
Chris S.
Job Details: 06/18/2021
Replaced evaporator fan motor and fan blade tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near San Antonio, TX 78239
Chris S.
Job Details: 06/18/2021
Replaced sensor. Tested unit everything working properly. Collected P&L 263.66
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Schertz, TX 78108
Chris S.
Job Details: 06/18/2021
Customer stated that unit had been work. I ran test to make sure everything was good everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Boerne, TX 78006
Colton B.
Job Details: 06/18/2021
Issue is that unit is not letting customer choose between crushed and cubed ice intermittently. Ordering new solenoid and UI to resolve issue. Will call customer when parts come in. Gate code is #9090; ordrng 1 WPW10309866 (Solenoid) and 1 W11284720 (UI)
We serviced a
JENNAIR Refrigerator
Model n/a
Near San Antonio, TX 78253
Sebastian
Job Details: 06/17/2021
Found at the water valve is not pushing water through ordering valve and housing verified water supply behind refrigerator will input information for call on next visit as I was unable to pull the car up while I was there as it did not populate did however pull the part numbers that I need so that when I return all I have to be able to do is charge for parts and labor collected second rate fee on call number 88310 ; ordrng 1 WP67005154 (Valve) and 1 WP67004106 (Head)
We serviced a
SAMSUNG REFRIGERATOR
Model RFG238AARS/XAA
Near San Antonio, TX 78266
Zachary
Job Details: 06/17/2021
"Upon replacing RC defrost sensor(thermistor), never had evap fan motor panel on. I believe there is a bad fan motor. Customer wanted part in ASAP and ordered from Amazon. I expressed no warranty on part like we have with our vendor. I force scheduled for Monday afternoon. Did not quote any more labor for fan motor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Schertz, TX 78108
Zachary
Job Details: 06/17/2021
"Checked refrigerator found freezer light out. Replaced module, and rest of refrigerator is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Cibolo, TX 78108
Zachary
Job Details: 06/17/2021
Replaced lower harness due to it being compromised feeding to terminal block. Tested range all functions checked good. Range is now working as designed
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS309BSS01
Near Kerrville, TX 78028
Colton B.
Job Details: 06/17/2021
"Issue is a non operational turn table. Upon reading the service manual this is a two man job and will require extra time to work. Tried to pull oven out, but the lip of the cabinet is slightly elevated, which raised concerns about damaging cabinetry without two techs. I am also ordering a new control just in case that is the issue. Id like to be 100% certain that the turntable is the issue due to the amount of work it will take to replace it. Control should be in before the next appointment as it is in stock. Customer is okay with rescheduling with second tech. Next available day is July 1st, scheduling for then.; ordrng 1 W10915648 (Control)"
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KEBC107KSS05
Near Kerrville, TX 78028
Colton B.
Job Details: 06/17/2021
"Issue is that the unit powered off in self clean and now will not heat. There is a service pointer for this issue that wants me to replace the blower and thermostat. Ordering both to resolve issue, will call customer when they get in. The repair is covered with S code S16122. ; ordrng 1 WPW10176670 (Blower) and 1 WP9759242 (Thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Kerrville, TX 78028
Colton B.
Job Details: 06/17/2021
Issue was a no cool refrigerator that dropped power every 30 seconds after power up. Found issue to be the freezer ice maker. Unplugged connector from control so that the unit would cool. Ordering new ice makers and an evaporator cover per techline Instructions. Will return on July 1st to install parts. ; ordrng 1 W10889841 (Evaporator Cover) and 1 W10898228 (Ice maker) and 1 W10898289 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/17/2021
Our customer has a dent on the lower right side of the console. Picture included. I replaced the console. Unit is now fixed.; schdld next appmnt for 7/2 FRI !
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near San Antonio, TX 78212
Sebastian
Job Details: 06/17/2021
7731032089 unit not cooling whatsoever compressor not kicking on Unit needs new Orion box as per tech line confirm this myself as well double checked resistance to compressor windings with sealed system tech over phone appears to be checking. Will have to update authorization for parts putting in for authorization jx9r800dpl1 Authorization to replace box and have labor paid for as well new authorization number issued June 17; ordrng 1 W11131873 (Orion box)
We serviced a
AMANA WASHER
Model NTW4516FW
Near San Antonio, TX 78209
Sebastian
Job Details: 06/17/2021
Unit had an error code for actuator failure replace actuator calibrated unit and tested good to go
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model UN324A-1A
Near Pipe Creek, TX 78063
Douglas H.
Job Details: 06/17/2021
"Last tech notated Scotsman tech support needed a pressure check run. Idle pressure with unit off, low side at 65 psi high side around 65 psi. No change to pressures when compressor supposed to kick on. It doesnt appear that the compressor is coming on. Finding issue to be starter and overload. Ordering both to resolve the issue. Only way get the over load is to order compressor assembly. Ordering compressor to resolve the issue. ; ordrng 1 18-8979-21 (Compressor assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
Found the reservoir was frozen constricting the water flow. I had to cut the the filter out let tubing to free it rendering it unusable. ; ordrng 1 W11204869 (Reservoir) and 1 WPW10279885 (Filter outlet Tubing)
We serviced a
JENNAIR COOKTOP GAS
Model JGCP536WP02
Near Comfort, TX 78013
Colton B.
Job Details: 06/17/2021
"Issue was clogged orifices of LF burner. Replaced orifices on all of cooktop, unit testing good. Collected P&L."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Converse, TX 78109
Zachary
Job Details: 06/17/2021
Checked refrigerator original complaint was no water or ice was being made. Customer figured out water was cut off and had tried cancelling through whirlpool. Customer decided they would let me check unit to make sure everything was good on it. Found no issues or error codes. Educated customer about refrigerator and to put whirlpool certified filters in for replacement. Refrigerator is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near San Antonio, TX 78210
Jesus C.
Job Details: 06/17/2021
Unit is working properly. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/17/2021
"Our customer is experiencing warming in RC. FC s good. Damper is not opening and closing. Defrost evaporator fan is working. This unit needs a new damper, control and harness with thermistor. The Light cover is broken as well and falling off and needs to be replaced. Parts ordered.; ordrng 1 WPW10594330 (Damper) and 1 W11284721 (Light cover) and 1 WPW10503278 (Control) and 1 W11478401 (Harness with thermistor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Boerne, TX 78006
Colton B.
Job Details: 06/17/2021
Tried to replace regulator but it did not fit. Used a coupler to mend cut PEX line. Unit is working as intended. No leaks from ice maker. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Boerne, TX 78006
Colton B.
Job Details: 06/17/2021
"Issue was a frozen over evaporator. Replaced motor with thermistor to resolve issue. Defrosted unit. Unit testing good. Collected SC+P+L."
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/17/2021
Our customer was having a problem in which the unit would not shut off. They had to shut off the circuit breaker. Then it would not work at all. When I arrived at the home the oven was off so our customer turned on the circuit at the breaker box. The outlet is not hard wired but the pug is blocked by a shelf. Picture included. I ran diagnostics and received error code F6E0 Oven user interface lost communication dated 6 and 15 May 2021. This unit will need a new console and after testing might need new main controls. Im ordering door latches and wiring harnesses as a contingency. I spoke with the builder rep for the home owner. They might swap it out. If they do they will inform us of the new location.; ordrng 1 W11428578 (Console stainless) and 1 W11261165 (Control) and 1 W11261164 (Control) and 2 W10883049 (Latch Door)s and 1 W11225370 (Main wiring harness) and 1 W11132989 (Harness door latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78258
Shawn W.
Job Details: 06/17/2021
"This unit should be in warranty. I have updated model number WRS588FIHZ00 and serial number HRX3153821 and provided entitlements Qi k pic. Our customer is experiencing intermittent but frequent times that the unit does not dispense ice. They use the ice maker frequently. I went over du,ping the bin and or checking the bin for ice build up under the contained. However, they told me that they cannot hear the auger trying to engage when it decides not to work. I will need to change the pad and the UI. Part ordered.; ordrng 1 W11130216 (Console) and 1 W10370582 (Pad)"
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/17/2021
Tested unit. Not cooling. Replaced compressor. Recharged unit. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
Replaced drip pan and secured evaporator cover using service kit. Issue resolved.
We serviced a
MAYTAG RANGE
Model MER8700DH1
Near San Antonio, TX 78249
Douglas H.
Job Details: 06/17/2021
"Last trip found faulty/broken elements. Replaced elements to resolve the issue. Tested unit and still not heating. Checked errors, found f9e0 faulty control. Gave customer new quote of 328.32for control cost and labor. Customer wanted to proceed further. Replaced control to fully resolve the issue. Unit now functioning properly. Collected p&l for control cost. Per sb web elements covered until 2026"
We serviced a
KITCHEN AID REFRIGERATOR
Model KBRC36FTS04
Near Helotes, TX 78023
Douglas H.
Job Details: 06/17/2021
"Ice maker not functioning. Finding issue to be faulty ice maker and faulty emitter/receiver control. Quoted 555.66 for p&l (labor 150), 611.95 total cost with second appliance rate sc. collected second appliance rate. Customer wishes to proceed with repair, ordering ice maker and emitter control. Scheduled for soonest availability pending part arrival. ; ordrng 1 WPW10277450 (icemaker) and 1 W10757851 (Emitter kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/17/2021
Our customer has a hole in their agitator/impeller/washplate. Picture included. This preventing the agitator from functioning as designed because it was not designed to have. Hole in the location of the raised fin. Part ordered.; ordrng 1 W10752283 (Washplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/17/2021
"Our customer is having problems with the lighting. I used jumpers to determine that the upper right freezer and upper left fresh food section LED Modules are bad and will need to be replaced. Our customer also has a problem with the water dispense pushing the flow of water slightly to the right. As a courtesy I made a assessment for him so he can attempt self repair. Kitchen Aid told our customer that they would cover the lights although we have no authorization. However, we had a Technician that replaced two Led Modules and a led control board on 12/16/2020. These parts should be covered on the 12 Month OEM part warranty. I did inform our customer that there is a slight possibility that this parts coverage could come back denied however, highly unlikely. Which LEDs were actually changed out is not definitive. rqstng P&A on 1 W11462342 (LED Module)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/17/2021
"The model number was off slightly and the serial number was off considerably. I have updated the model WTW6120HW0 and serial CX2600842 numbers and took a picture of the receipt. Unit is in warranty. I entered diagnostics and received no errors. Our customer is concerned that they see suds during the rinse cycle but not during the wash, even with hot water. They are also hearing a squeaking sound at the beginning g of the spin. I ran service diagnostics cycle and all loads functioned as designed. I heard no abnormal sounds during the transition into spin. I was able to replicate the squeaking sound in the spin test. It is a squeaking sound when transitioning to higher speed. This does not sound normal from my experience. During component activation the oxi valve did not initiate. During Add Min Water Level Turn on Heater nothing happened. Nothing on recirculation pump. This unit might not have theses features. Both speeds of agitate. During component activation both the medium and high spin would not initiate. I spoke with Austin, Senior Technician at Whirlpool and went over my findings. This model does not have the recirculation pump or oxi valve. This unit will need a new Control unit assembly, belt and pulley. SR# 7731024886. Control showing OOW.; ordrng 1 W11543998 (Control) and 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS6
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/17/2021
Complaint is fan will turn on automatically while cooking. Called tech line. Sr 7731025017. This is normal operation. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
Replaced faulty heater grid. Issue resolved. Unit tested properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/17/2021
"Our customer has an agitation problem. The actuator was disconnected from the cam on the gear case. In diagnostics F7E5 motor fault. I reattached the agitator but it will need to be replaced with the updated design. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. Part ordered.; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL WALLOVEN
Model KEBS109BSS0P
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
I replaced the thermal fuse. It appears the TOD was not needed after all. Issue resolved. Collected parts and labor.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
The control board sent was incorrect Reordering part and verify the proper board. Please contact ASAP once part is available for install. ; ordrng 1 W11179310 (Oven Control Board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
Verified a visibly damaged heater. ; ordrng 1 W10518394 (Heater)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
"Verified there was an issue with actuator, Ive replaced the actuator and the cam assembly as a precaution. Issue resolved."
We serviced a
JENNAIR DISHWASHER
Model JDB1105AWS
Near San Antonio, TX 78253
Sebastian
Job Details: 06/17/2021
Found that the unit was working as it should I try to determine if everything was wrong with it as the last technician diagnosis is needing a control although everything is working fine I did notice that the drain pump is very noisy but it is functional drain pump is discontinued at this point so I cannot change it giving customer go ahead to run unit. Collected service fee for this call and the second rate service fee for call number 89806
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/17/2021
"Our customer has an agitation problem. The actuator was disconnected from the cam on the gear case. In diagnostics F7E5 motor fault. I reattached the agitator but it will need to be replaced with the updated design. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. Part ordered.; ordrng 1 W10913953 (Actuator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Sebastian
Job Details: 06/17/2021
"Was not able to make unit spin or agitate via diagnostic control, checked capacitor 44 microferrad motor showing 12 ohms when it should be 5/6. Control is also trying to spin unit or attempt to move basket even when not actuating any of the modes.Ordering control and motor; ordrng 1 W11320238 (Control) and 1 W11497303 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Boerne, TX 78006
Colton B.
Job Details: 06/17/2021
"Issue was warped drawers not allowing the unit to close properly. Went to install new drawers but customer could not make appointment. Customer said to just leave parts at house and they will install them. Since it is just drawers, I obliged. Left drawers on porch and took pictures. The new parts should fix closing issue."
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS207SSS04
Near Helotes, TX 78023
Douglas H.
Job Details: 06/17/2021
Customer stated lower oven doesnt heat properly. Found broil element coming on but bake element not functioning. Quoted 299.85 for p&l plus tax (labor 180) total 417.57 with sc. collected sc. customer wishes to proceed with repair. Ordering bake element. Scheduled for soonest availability ; ordrng 1 WPW10207398 (Bake element)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near San Antonio, TX 78253
Sebastian
Job Details: 06/17/2021
Found at the terminal block had a burnt wire on it it is burned the wiring to the unit and the power cord requesting a customer provide new power cord and not hook it up until I come to do the repair unit has been temporarily repaired for the time being; ordrng 1 279320 (Terminal kit)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78015
Douglas H.
Job Details: 06/17/2021
"Last trip found faulty control, microwave control, and console. Removed unit from cabinet with assistant to replace all parts. Reinstalled unit in cabinet with assistant. Resupplied power to unit to test. Unit is functioning as designed now. No further issues at this point. Advised customer to connect unit to WiFi and to install any and all updates that are done over the air."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near San Antonio, TX 78253
Sebastian
Job Details: 06/17/2021
"Found e2 error code indicating bad motor on icemaker, verified good power to im, replaced icemaker and tested, good to go. Collected service fee parts and labor. 109.00, 102.45 labor, IM 158.41, total collected 400.37."
We serviced a
MAYTAG DRYER
Model MEDB835DC
Near San Antonio, TX 78238
Sebastian
Job Details: 06/17/2021
Customers concern with the unit is that it was making screeching noises among other noises. Was not able to reproduce the noise after doing a manual check of the drum and pulling unit out and removing venting. After adjusting ventilation unit no longer whistling needed zip tie to address knocking of wires. Was not able to reproduce screeching noise asking customers to get video if possible. At the moment unit is working as it should.; used 1 8567668 (Tie) from stock
We serviced a
WHIRLPOOL DRYER
Model WED9620HC0
Near Stockdale, TX 78160
Chris S.
Job Details: 06/17/2021
Replaced door got door control panel to connect to WiFi customer was having issues with his app. Customer stated that he is gonna call technical support.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78258
Zachary
Job Details: 06/17/2021
Checked dishwasher found customers porous China had absorbed silver from washing real silverware in dishwasher. The pods or detergent along with the power of the dishwasher dissolved the silver of the utensils all over inner tub and on other dishes. Recommended customer to not put real silver in dishwasher and to run several clean cycles to clean silver film out of unit. Ran several diagnostic cycles to help clean dishwasher and everything checked good no error codes. Dishwasher is working as designed.
We serviced a
MAYTAG WASHER
Model n/a
Near Boerne, TX 78006
Colton B.
Job Details: 06/17/2021
Customer no longer needs service.
We serviced a
MAYTAG WASHER
Model MVWP576KW
Near San Antonio, TX 78247
Zachary
Job Details: 06/17/2021
"Checked washer found no error codes. Checked under washer found nut on cam had become loose and belt had started to come off. Fortunately no essential were compromised. Was able to tighten cam down properly and reinstalled belt. Calibrated and tested washer, no issues or error codes found."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78217
Zachary
Job Details: 06/17/2021
"Installed strike, calibrated and tested washer no issues or error codes found. Educated customer on wash tips. Washer is working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Stockdale, TX 78160
Chris S.
Job Details: 06/17/2021
Replaced lid and is working as designed. But kept getting F5E2 error code which is faulty lid lock. Ordering lid lock; schdld next appmnt for 6/21 MON !
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near Stockdale, TX 78160
Chris S.
Job Details: 06/17/2021
Customer stated that icemaker wasnt working and frost all over it. Found issue to be faulty icemaker. Replaced icemaker kit tested unit everything working properly properly.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Floresville, TX 78114
Chris S.
Job Details: 06/17/2021
Replaced door gasket everything working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78209
Chris S.
Job Details: 06/17/2021
Customer stated that dryer never shuts off. Found issue to be faulty timer replaced timer tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near San Antonio, TX 78209
Chris S.
Job Details: 06/17/2021
Customer stated that dishwasher wasnt cleaning dishes properly. Found issue to be Detergent door getting stuck. Ordering detergent dispenser.; ordrng 1 WPW10671905 (deterg disp asm)
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319EBL3
Near San Antonio, TX 78217
Chris S.
Job Details: 06/17/2021
Replaced door and cavity thermostat tested unit everything working properly. Just waiting on new door to come in door I installed was damaged but microwave was working.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS0
Near Cibolo, TX 78108
Chris S.
Job Details: 06/17/2021
Customer range has no power and giving F2E1. Service matters says to unplug range to reset control board. Reset control board test unit everything working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Bandera, TX 78003
Richard G.
Job Details: 06/17/2021
Customer complaint is that the unit is still not cooling. Attempted to contact techline in home. No service. Spoke with Doug when I had service and says to go ahead with ordering a compressor. Ordering compressor.; ordrng 1 W11393142 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bandera, TX 78003
Richard G.
Job Details: 06/17/2021
Customer complaint is that the unit is not drying the dishes. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle and unit is operating as designed. Heater is functioning properly. Went over tips to assist with drying. Customer states that the rinseaid has not gone down at all and there are a lot of water spots being left on the dishes. Ordering dispenser.; ordrng 1 WPW10671905 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78253
Richard G.
Job Details: 06/17/2021
Replaced tubing and checked for leaks. All good. Attempted to replace roller. Roller broke when the weight of the refrigerator was put on it. Will need to replace roller again.; ordrng 1 WPW10304659 (Roller) and 1 WP2179826 (Rivet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near San Antonio, TX 78253
Richard G.
Job Details: 06/17/2021
Customer complaint is that the light is still flickering when the door is first opened. Verified issue. Re ordering lights.; ordrng 1 WPW10515057 (Led module) and 1 WPW10515058 (Led module)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Richard G.
Job Details: 06/17/2021
"Replaced valve and igniter. Correct burner tube was ordered. Wrong burner tube was sent. Incorrect part number on packaging, and incorrect part. Need correct burner tube.; ordrng 1 WP8054078 (Broiler burner tube)"
We serviced a
KENMORE REFRIGERATOR
Model 106.5113221
Near San Antonio, TX 78228
Richard G.
Job Details: 06/17/2021
Replaced auger motor. Unit still not dispensing ice. Determined bad wiring under refrigerator. Customer is not going to proceed with any more repairs. Replaced old auger motor. Did not collect additional labor or parts cost.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78258
Jim G.
Job Details: 06/17/2021
Replaced faulty actuator as a precaution. Issue resolved.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS0
Near Corpus Christi, TX 78418
John L.
Job Details: 06/17/2021
"Installed Control board and bulb. Tested after components were installed, counter top light functions have been restored. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78415
Jim
Job Details: 06/17/2021
"Customer states that washer is tearing up her clothes. Showed examples of towels that were torn. She also said clothes were not getting clean, and showed examples. Washer operating as designed, but changed out agitator, in case it had a snag in the plastic that was tearing her clothes. Advised customer on new ways washer works, but did not convince her to change her opinion."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Corpus Christi, TX 78418
John L.
Job Details: 06/17/2021
"Inspected unit, tested for temperature. Unit is not going into proper temperature ranges during drying cycle. Unit is falling way below normal drying temperatures. Also unit has issues with motor and fan as they do not turn smoothly as well as rollers, can feel a lot of resistance when trying to turn drum. Will need to replace rollers shafts, motor, blower fan, and thermostats to resolve issues.; ordrng 1 W10396038 (motor-drve) and 1 W10547287 (idler pulley) and 2 W10359271 (support roller shaft)s and 2 W10359272 (support roller shaft)s and 1 8577274 (thermister) and 1 279973 (cutoff-tml) and 1 3391914 (hi limit t stat) and 1 W10349492 (blower wheel) and 1 8544362 (housing) and 1 80047 (repair-dyr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Corpus Christi, TX 78414
Jim
Job Details: 06/17/2021
Install door. Ensure no leaks where air might get in. None found.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78413
John L.
Job Details: 06/17/2021
"Inspected unit, no codes pulled. Tested components, water valves working properly as well as agitate and spin. Recalibrated unit and ran test cycle, unit went through test cycle without issue. Unit running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Corpus Christi, TX 78415
Jim
Job Details: 06/17/2021
"Customer states that refrigerator is not cooling. Ran diagnostics , no faults. Call TechLine,spoke to Kathy (SR7731029395). After resistance testing on compressor, determine that compressor is bad. Recommend replacing compressor and filter dryer. Please reschedule when parts arrive. Requires authorization from Lowes.; rqstng P&A on 1 W10507884 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Corpus Christi, TX 78413
John L.
Job Details: 06/17/2021
"Install components, re-calibrated and tested unit. Unit has regained all functions, and no noises be made by unit. Issue has been resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78411
John L.
Job Details: 06/17/2021
"Inspected unit, F8E1 long fill. Replaced valves, recalibrated and tested unit. Issue has been resolved."
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC0
Near Corpus Christi, TX 78411
John L.
Job Details: 06/17/2021
"Installed components, tested unit after installation. Unit is functioning normally and issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Premont, TX 78375
Adam
Job Details: 06/17/2021
Install components calibrated unit also tried to level unit to the best of my abilities. Unit is drastically better theres still a small shake but very acceptable. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kingsville, TX 78363
Adam
Job Details: 06/17/2021
Inspection of unit shows error code for long film no fill. Opening supply line shows water valve clogged with sediment/mud. Replaced water valve to resolve issue; ordrng 1 W11101906 (valve)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Kingsville, TX 78363
Adam
Job Details: 06/17/2021
Inspection of unit shows error code for motor fault. Service plan relating to this issue coming back as bad actuator. Replace actuator to resolve issue.; ordrng 1 W10815026 (actuator)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Portland, TX 78374
Michael
Job Details: 06/17/2021
"Installed new control, preheated the oven and tested the top elements, the appliance is working normal"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Portland, TX 78374
Michael
Job Details: 06/17/2021
"Installed new LED power supply, it didnt solve the issue. Called and spoke with Bruce at whirlpool tech line SR7731029201, tested the voltage to the switches, 120 VAC which is good tested at the power supply, not getter 120 VAC, he said the control is good and that it would be a loose or pinch wire in harness, couldnt find any, said to order the harness, ordered harness, please reschedule the customer when the part comes in. ; ordrng 1 W10898829 (HV Harness)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Aransas Pass, TX 78336
Michael
Job Details: 06/17/2021
"The washer wasnt locking or washing at times per customer. F8E1 no fill/ long fill error code, cleared error code and tested the lid lock, its working normal, tested the inlet valve, cold side doesnt have good water pressure, turned the water off and it had sand build up, on a water well. Cleaned it out and put a gasket with a screen on it that the customer had, inlet valve has good water pressure on both sides. Looked underneath and found the actuator had popped out of the slider, put it back in place, needs to be replaced, tried to calibrate and it wouldnt allow me to but I was able to run a quick wash diagnostics test, complete with no issues. Ordered the actuator and the control. No ETA on the actuator, please reschedule when all the parts come in ; ordrng 1 W10913953 (Actuator) and 1 W11498797 (Comtrol)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rockport, TX 78382
Michael
Job Details: 06/17/2021
"On arrival the customer had a wash cycle that was at the spin cycle, I neared the drain pump come on but it never spun and completed. I looked underneath and found the actuator weve been having issues with had popped out of the splutch. Unplugged the appliance removed it and installed a new actuator, plugged the appliance in and ran a drain and spin on the clothes inside the appliance, when it completed I removed the clothes and calibrated the appliance, the appliance is working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cibolo, TX 78108
Chris S.
Job Details: 06/16/2021
Customer stated that there is frost in freezer. Found issue to be seal was not making good seal remolded seal everything working as designed. yes to survey
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Schertz, TX 78108
Chris S.
Job Details: 06/16/2021
Customer stated that dishwasher was still not washing dishes properly. Found issue to be faulty motor sump. Replaced motor sump tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Goliad, TX 77963
Michael
Job Details: 06/16/2021
"Not starting the wash cycle per customer. F8E1 long fill error code, cleared error code and tested the inlet valve, good pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, no kinks in the pressure hose. Started a wash cycle for the customer, the appliance is working normal."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Victoria, TX 77905
Michael
Job Details: 06/16/2021
"Customer said the timer is still traveling to the next off setting after it shuts off on the pre settings side. Called and spoke with Robert at whirlpool tech line SR7731019384. He this is normal for this model, the appliance is working normal"
We serviced a
AMANA RANGE
Model ACR4303MFB
Near Corpus Christi, TX 78411
Adam
Job Details: 06/16/2021
Inspection of unit shows Main harness fried at terminal block. Replace harness to resolve issue; ordrng 1 W11134841 (harns-wire)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Corpus Christi, TX 78411
Adam
Job Details: 06/16/2021
"Dryer door is limp and almost nonresponsive replace springs and latch to resolve issue; ordrng 1 3389441 (sub 279570) and 2 3387565 (spring,door)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Corpus Christi, TX 78413
Adam
Job Details: 06/16/2021
Inspection of unit shows no error codes and will operate as designed but right hand friction pad has split and fallen off. Replace pad to resolve issue.; ordrng 2 8268961 (pad)s