We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/11/2022
Tested unit. Hood light not working. Bad relay on control. Will need to replace control. Part out of stock at this time. Customer will be contacted once part arrives. ; ordrng 1 W11342846 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near San Antonio, TX 78237
S
Job Details: 03/11/2022
Upon arrival customer stated cooling to freezer but not fresh side. Pulled unit apart and found that the heater was unplugged causing lots of ice build up. Defrosted entire unit and plugged heater back in. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near San Antonio, TX 78224
Jay
Job Details: 03/11/2022
Complaint was loud noise from the freezer. Evap fan was hitting built up ice. Cleared ice. Ordering defrost harness.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78251
Jesus C.
Job Details: 03/11/2022
Installed new harness. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Von Ormy, TX 78073
Jay
Job Details: 03/11/2022
Fridge is not cooling. Ambient temperature inside was 56F. Customer also changed our evap fan motor as well as FC fan. Not working still. Checked voltage at board and should be 14 constant. Got 8. Board is out of stock. Customer is aware and will think it over.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78242
Jesus C.
Job Details: 03/11/2022
Tested unit. Ice maker will intermittently stop making ice. Replaced ice maker. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near San Antonio, TX 78249
Drew
Job Details: 03/11/2022
Upon inspection didnt find anything abnormal except a broken drain pan. Called tech line and received sr#7733158696 from Joel. Went over a few tests to find nothing wrong with the ss or unit. Joel asked if I smelled what they were talking about, I indeed did. The smell was very strong and overbearing. Per tech line nothing is wrong with the unit and the customer should clean liner of unit and add a few boxes of baking soda to absorb order. No further issues at this point
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Floresville, TX 78114
Daniel
Job Details: 03/10/2022
Customer called back about same issue F8E4. Upon arrival found small leakage in the water fill valve causing float switch to activate. Tightened water fill valve and tested multiple times to make sure unit is not leaking anymore. Unit now functioning without any leaks. Unit functioning as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/10/2022
Will need to reschedule. ; schdld next appmnt for 3/14 MON !
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/10/2022
Tested unit. Found bad terminal block. Replaced block. No further issues during testing. Job complete. ; used 1 W10245259 (Block-term) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near San Antonio, TX 78238
Sebastian
Job Details: 03/10/2022
Found that it appeared that the control was not working but We found that the control was not sitting in the housing correctly which did not allow the click of the button to change settings unit was set to the highest level of cooling which would be in the negatives after repairing control set unit down to ideal Inn closed off the freezer damper as well explain to customer how airflow works with this unit as it is a little bit different than most modern units that have more control customer to monitor if they have for the freezing issues they are to call back
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ7
Near San Antonio, TX 78240
Sebastian
Job Details: 03/10/2022
Verify that the relay on the control is nonoperational confirm that control on order is needed and rescheduling both parts parts seem to reach out when control comes in; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near San Antonio, TX 78250
Jesus C.
Job Details: 03/10/2022
Tested unit. No draining. Found harness to drain pump damaged. Repaired wiring to pump. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78249
Sebastian
Job Details: 03/10/2022
Replace the gear case along with a clutch ran a calibration on unit unit making a slight noise being that its a fresh transmission I want the customer to run it for a little while to see if the transmission breaks and if customer has further issues there to get a video of it and report back to whirlpool
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Boerne, TX 78015
Sebastian
Job Details: 03/10/2022
Found that the customers pantry door cover is warped it is not allowing it to sit flush which is causing the door to not close all the way filter issue explained to. Customer that the filter is based on amount of days since last replacement reset filter today it shouldnt come on by the time you come back if it does that would indicate that theres an issue with the UI; ordrng 1 W10827015 (Pantry cover)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Kerrville, TX 78028
Drew
Job Details: 03/10/2022
Upon arrival found the outer tub cracked, inner tub cracked, clean out filter cracked, no screws for clean out filter, and a drain pump with debris inside it. Order parts to resolve issue. Tubs are OOS ; ordrng 1 W11172199 (basket) and 1 W10371566 (tub) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw) and 1 W10919003 (pump-water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Kerrville, TX 78028
Garry
Job Details: 03/10/2022
Customer complaint of no ice production. Arrived to find full ice bucket and tray of ice awaiting harvest. According to customer, previous tech said that fill tube was blocked by ice buildup and wasnt able to fill ice tray. Previous tech cleared ice buildup which led to ice production. In Service Diagnostics, I observed UI panel not performing as designed. Ordering UI Panel (W11518204), as this is unit responsible for controlling fill tube heater. Please schedule for soonest availability once parts arrive. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Kerrville, TX 78028
Garry
Job Details: 03/10/2022
Customer complaint of door catch being broken. Replaced door catch and tested unit. Unit testing good, job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Kerrville, TX 78028
Garry
Job Details: 03/10/2022
Customer complaint of ice freezing up in ice bucket and water trickling out of door ice enclosure into trivets below. Icemaker testing good & traveling from home, through harvest, and back to home position properly. Icemaker heater testing good. No ice buildup on fill tube. Freezer air ducts showing good airflow and gaskets in very good shape. When testing icemaker water fill, did see water missing ice tray and raining into enclosure. Found problem to be low water flow. As water left the fill tube, it trickled and bent toward the rear of the icemaker, missing the tray, and splashing into the bucket. Removed water filter and flow was drastically improved to the extent that no water escaped ice tray. Customer has been advised to replace water filter and monitor to see if problem ensues. Should problem persist, tech would want to arrive with Filter Housing (W11451366) and Dual Water Valve (W11535162) to try and resolve issue of low flow. Job complete. (SR#7733155273 Bruce/Joel)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kerrville, TX 78028
Garry
Job Details: 03/10/2022
Customer complaint of discrepancies in inlet water temperature across various cycles and warm water selection not functioning. Discovered zero stored fault codes upon entry into Service Diagnostics, but did confirm customers complaint regarding no warm water. Found loose harness at inlet valve. Secured harness with Wire Tie (WP8567668) to resolve issue. Unit testing good, job complete. No further issues at this time. ; used 1 WP8567668 (Wire Tie) from stock
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Kerrville, TX 78028
Garry
Job Details: 03/10/2022
Customer complaint of washer not spinning. Arrived to observe the following fault codes: F7E6(motor fault), F7E5(shifter fault), F0E5(off balance), F2E1(stuck key). Upon examination of physical drive system, I deduced that gearcase failure had begun and total failure was near. Identified stripped drive hub, worn cam, worn shifter, and worn drive belt. As his unit is OOW, customer has opted to replace machine. Job complete.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Ingram, TX 78025
Garry
Job Details: 03/10/2022
Customer complaint of oven not working & taking too long to bake French fries. Arrived and customer informed me that, during the bake cycle, broil element was not coming on. Tested bake element. Bake element good. Tested broil element. Broil element good. Used thermocouple to observe offset of 50F and proper cycling of both elements. Explained theory of operation and best practices to customer. Unit good to go, job complete.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS00
Near Center Point, TX 78010
Drew
Job Details: 03/10/2022
Upon arrival found residue on the oven igniter. Cleaned it off and unit was functioning as designed. No further issues at this point
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78259
S
Job Details: 03/10/2022
Upon arrival customer stated units electrodes would continue sparking even though the unit was off. Verified a faulty spark module. Replaced module and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/10/2022
Tested unit. Burner caps are chipping. Will need new caps. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
S
Job Details: 03/10/2022
Upon arrival customer stated that the third level sprayer fell off and would not go back on. Verified a broken third level sprayer and missing retainer. Ordering 1 retainer and 1 W10327455 third level sprayer to resolve issue. ; ordrng 1 3400918 (Retainer) and 1 W10327455 (Third level spray)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/10/2022
Customer stated that latch was broken confirm that those are the parts need that were ordered. Waiting for parts to come in.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alexander, AR 72002
Blake D.
Job Details: 03/10/2022
"Went to replace geracase found that the agitator will not come off, tried tapping the agitator while pulling up, ended up damaging the agitator, diagnosed to need agitator ; ordrng 1 W11161960 (Agitator)"
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Boerne, TX 78015
Sebastian
Job Details: 03/10/2022
Customers concern with the unit is that it is somewhat lopsided at the drawer only removed unit from the cabinet verified that the body of the unit is flush with the cabinet verified by taking off the front cover that the drawer itself seems to be the issue attempted to make adjustment to railings by lifting on one side and dropping the other just did not make enough adjustment to make the unit flush ordering new cabinet assembly with the sliders can you try to resolve issue if this does not resolve the issue unit likely to be defective will need to call tech line to confirm; ordrng 1 9870976 (Slide) and 1 WPW10451276 (Container) and 1 WP9870975 (Slide)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Alexander, AR 72002
Blake D.
Job Details: 03/10/2022
"Inspected unit for not spinning, ran diagnostic found error f0e4 and f0e5, ran hot water test manual 137 F on risen and spin got 110F, when I looked under the unit I found everything covered in oil, diagnosed to need guard, harness, capacitor, cam, belt, motor, gearcase, actuator ; ordrng 1 W11454741 (Gearacse) and 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 WPW10427633 (Shield) and 1 W11428524 (Capacitor) and 1 W10913953 (Actuator) and 1 W11448788 (Lower harness)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Boerne, TX 78006
Drew
Job Details: 03/10/2022
Found outlet to be working. Acu was getting power but didnt have the light blinking. Ui was getting no power. Unplugged the power to the acu and it reset. Unit is now functioning. Will need to replace controls to fully resolve. Ordering acu, console, and control ; ordrng 1 W11481108 (Acu) and 1 W11447379 (Console) and 1 W11481116 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/10/2022
"Replaced dispenser due to the button missing not allowing the dispenser to stay close, after replacing the dispenser with the button the unit now stays closed, unit operation checks okay"
We serviced a
WHIRLPOOL MICROWAVE
Model JMC8130DDB
Near Lake Hamilton, AR 71913
Blake D.
Job Details: 03/10/2022
Called customer to let the know that the part needed is no longer available
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/10/2022
Installed new lid lock. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78228
S
Job Details: 03/10/2022
Upon arrival switched out faulty lid lock latch assembly with new. Tested unit and unit functions as designed. No further issues at this point. used 1 W10682535 (Lid lock latch assembly) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Piney, AR 71913
Blake D.
Job Details: 03/10/2022
"Inspected unit for noise and icemaker not working, tested icemaker would not call for water or harvest cycle, replaced icemkaer using truck stock, tested unit now calls for water and completed harvest cycle during test 25, pulled unit out and too, the back panel off, found the rubber piece in the back behind compressor on the copper line to be off causing the copper line to vibrate against the plastic drip pan, after re adjusting the rubber piece and setting the line on it I was able to test the copper using my finger, no longer hits against the plastic, unit operation checks okay ; used 1 W10882923 (Icemaker) from stock"
We serviced a
WHIRLPOOL RANGE
Model GR563LXSB
Near Schertz, TX 78154
Chris S.
Job Details: 03/10/2022
Customer stated that right front burner wasnt working only on high. Found issue to be burner and switch. Order parts burner out of stock.; ordrng 1 W10823692 (elmnt-surf) and 1 WP9758060 (switch-inf)
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Little Rock, AR 72209
Micheal
Job Details: 03/10/2022
"Inspected unit and found drain hose laying on the ground due to house plumbing being backed up. Customer started using trash can to drain water in. Ran wash and spin cycle which operates correctly, advised customer that drain hose should be at least 36' high."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/10/2022
Unit outer tub has a hole in it. Ordering outer tub to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11219115 (Tub)
We serviced a
WHIRLPOOL KITCHEN
Model KWVU265YBA
Near Little Rock, AR 72210
Micheal
Job Details: 03/10/2022
Tested unit and found completely operational. Light functioning fan functioning on all 3 speeds. Customer will call back if any further issues arise. Collected $118.81 by cc 7130
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/10/2022
Customer stated unit stops cooling and then unit basically shuts down. Found freezer Evap frozen over. When defrosting found power wire on freezer Evap fan had evidence of stress on it, this is what caused both issues. Replaced Evap fan to resolve the issue after full defrost. No further issues at this point. If issues persist please order W10811365 electronic control and W11106553 ui board
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Little Rock, AR 72223
Micheal
Job Details: 03/10/2022
"Replaced correct harness, machine ran for approximately 10 minutes and then showed F4E4 error code. Contacted tech line file number 7732941703. Tech line suggested replacing ACU which is factory back order. Spoke to Doug and he set this up to have the ACU flashed. Set up for the 14th March 2 count.; schdld next appmnt for 3/14 MON !"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Selma, TX 78154
Chris S.
Job Details: 03/10/2022
Customer stated that washer was leaving clothes stained and walking by itself. Found issue for steam to be customer needs to mix water with softener and fix wash her legs so they wouldnt walk no further issues at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Mayflower, AR 72106
Chad
Job Details: 03/10/2022
Installed icemaker to replace one with h shorted thermistor ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Schertz, TX 78154
Chris S.
Job Details: 03/10/2022
Customer stated that refrigerator was not cooling at all found frost buildup on the outside evaporator cover. Found it should be faulty defrost sensor waiting for harness to come in an inverter box just in case.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Royal, AR 71968
Blake D.
Job Details: 03/10/2022
"Inspected unit for not draining, disconnected the drain line canceled the cycle unit did drain the water out, informed customer to call a plumber the drain line looks to be to low and might have a block in the drain line past the drain hose, unit runs as designed ; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ03
Near Schertz, TX 78154
Chris S.
Job Details: 03/10/2022
Customer stated there was frost and moisture around the freezer door and right fridge door also icemaker was melting furnace you to be bad gaskets and icemaker. ordrng 1 W10830055 (gasket-fip) and 1 WPW10714545 (gasket-fip)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Conway, AR 72034
Chad
Job Details: 03/10/2022
"Inspected unit for loud rumbling during operation, removed drum, rollers checked ok, ran without drum, found motor rolling allover place, back rubber mounting bushing broken, blower wheel was seized on shaft, chiseled off wheel, replaced motor and wheel with truck stock, operation checks ok; used 1 279827 (MOTOR), and 1 WP694089 (BLOWER WHEEL) from stock"
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204ESS3
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/10/2022
I disassembled the door panel and replaced the control. I reassembled and ran through service diagnostics cycle to calibrate. Tested dishwasher. This unit is fully functioning as designed now. The only current environmental concern is the RO system piggy backing on the drain hose.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Conway, AR 72034
Chad
Job Details: 03/10/2022
"Inspected unit for tearing holes in clothes, inspected basket, no burs or rough spots, found one rough spot on agitator, mdiagnosed to need agitator; ordrng 1 285565 (Agitator)"
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/10/2022
Customer reported f2e1 shorted key. Customer called back in to proceed with repair. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Conway, AR 72032
Chad
Job Details: 03/10/2022
"Installed cam, belt and guard to replace damaged ones; dspstn on spec-tagged invntry: 1 W10721967 CAM"
We serviced a
MAYTAG WASHER
Model WTW
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/10/2022
Duplicate ticket
We serviced a
WHIRLPOOL LAUNDRY
Model WTW5100HC0
Near Conway, AR 72032
Chad
Job Details: 03/10/2022
"Inspected unit for not staying on, plugged in unit and was presented with f6e1 error, checked control area, found evidence of past infestation, no light on board, unplugged ui board still fid not respond, after a couple minutes the unit powered down and would not turn back on, diagnosed to need ui and board; ordrng 1 W11543996 (Control) and 1 W11478519 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS11
Near San Antonio, TX 78212
S
Job Details: 03/10/2022
Upon arrival customer stated unit would not dispense ice. Upon further inspection and testing, found that the ice maker had a water leak causing the ice to build up and clog the dispenser. Switched out the faulty ice maker assembly with the new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model MEDP575GW0
Near Conway, AR 72034
Chad
Job Details: 03/10/2022
"Inspected unit for not drying good, arrived to find u it fully functional, cxs outside vent was clogged, removed vent and unit blew air strongly. Operation checks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Floresville, TX 78114
Daniel
Job Details: 03/10/2022
Customer reported water not dispensing as well as ice maker not working. After inspection found that the water valve was turned off. Turned water valve on and unit is now dispensing water. Harvested ice maker but ice maker did not fill with water. Found that the water chute for ice maker had solid ice blockage. Removed ice from water chute and steamed to be sure there was no more ice left in chute. Harvested ice maker again and ice maker now filled. Unit now functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Greenbrier, AR 72058
Chad
Job Details: 03/10/2022
"Inspected unit for not heating, found unitvto only be getting 120v cx hot water heater went out same time, advised cx they needed to call electrician"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Floresville, TX 78114
Daniel
Job Details: 03/10/2022
Customer reported that when washing in the bulky setting that unit was not filling up as it should. After inspection found stripped water valve that was causing small leakage but nothing major. Replaced water valve . Unit successfully completed diagnostic cycle. Tested in bulky and sure enough unit was not getting enough water. Called Techline and techline asked if I had power button on before starting cycle. Customer stated that she had power button on. Canceled cycle and turned power button off and started new cycle in bulky. Unit is now filling up as it should. Techline stated that having the power button on will have it use the least amount possible. Informed customer on usage of the power button being on or off. Unit functioning as designed. Sr 7733154218
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Hattieville, AR 72063
Chad
Job Details: 03/10/2022
Cx canceled due to purchasing new unit
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/10/2022
Tested 7nit. Drain pump not running. Good power. Will need new pump. ; ordrng 1 W11396717 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Greenbrier, AR 72058
Chad
Job Details: 03/10/2022
Installed strike to replace broken one; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS
Near San Antonio, TX 78253
Jay
Job Details: 03/10/2022
Removed freezer light pod. So much foam built up it pulled off the connector exposing lines. Could not be repaired. Called techline. TL confirmed nonrepairable status. Gave customer document number and instructed them to get into contact with their warranty provider. Document 7733151692
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Mountain Pine, AR 71956
Blake D.
Job Details: 03/10/2022
"Inspected unit for not washing, ran diagnostic found error f7e4 f6e3, tried to use service tool unable to connect to the board wouldnt connect properly, after reconnecting the board to the unit new error code f6e1, now there is no time and when running diagnostic error codes just say loading, diagnosed to need control board and FIACA, ; ordrng 1 W11419171 (Control) and 1 W11478526 (Fiaca)"
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430WS01
Near Boerne, TX 78006
Douglas H.
Job Details: 03/10/2022
Unit showing f6e8, per service pointer issue is with appliance manager. Confirmed that issue. Ordering appliance manager to resolve this issue. ; ordrng 1 WPW10350780 (Appliance manager)
We serviced a
N/A N/A
Model KSRA25KNSS00
Near Benton, AR 72019
Blake D.
Job Details: 03/10/2022
"Inspected unit for not cooling, found ice build on on EVAP cover, removed ice tested voltage going to the heating element while running test 6 to the heating element 0v but once I checked voltage brown and white from connector at the wall I had 120 and the heating element came on, then I found that the pink wire was not making a good connection every time I moved the wire it would spark, disconnected the connector and push the wire back in after doing so and plugging the connector back in I lost all voltage brown and white wire, white to pink has 120 but no heat now to the heater, diagnosed to need control and wire harness; ordrng 1 WP2252194 (Control assembly) and 1 2310239 (EVAP harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Chris S.
Job Details: 03/10/2022
Customer stated that the oven door was not sitting right and causing heat come out of oven need to order upper top bracket and outer glass door panel parts out of stock.; ordrng 1 W11105139 (brkt-glass) and 1 W11176456 (glass-door) and 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near San Antonio, TX 78245
Jay
Job Details: 03/10/2022
Replaced temperature probe and infinity switch. Unit working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
Our customer experienced a gradual warming in both sections to the point that both sections were completely warm. This condition was preceded by a high pitch humming noise. There is an amp draw of 2 to 9 amps at initial start up attempt of the compressor. The compressor does not stay on and it then drops to 0.12 amps. I tried both start device in the kit and same readings.I measured the resistance of the compressor and got 4.9 5.5 and 10 ohms. I counseled with DH. He feels the compressor is failing under load. Im ordering the compressor and all required lock rings. Parts OOS.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78254
Sebastian
Job Details: 03/10/2022
Could not get ahold of customer closing out until they call us back
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW03
Near Floresville, TX 78114
Daniel
Job Details: 03/10/2022
Returned with parts to repair. Replaced control box and start device. Plugged in unit. Control box now powers on and functions as designed. Compressor kicks on and unit is now cooling again. Advised customer to wait 48 hours for unit to reach its maximum coolness before putting food back in. Unit now functioning as designed.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Floresville, TX 78114
Daniel
Job Details: 03/10/2022
Returned with part to repair. Replaced control. Tested unit in diagnostic mode. Unit completed cycle successfully. All components working as they should. Light are also now working properly. Unit now functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
I looked for obstructions to the shifter and did not see any. As directed by Whirlpool Senior Technician I replace the shifter the. Went into diagnostics and cleared the error codes. I ran the Motor Speed Tachometer Test under the Sensor Feedback mode of diagnostics. It was now reading the RPMs. I ran service diagnostics cycle and all loads functioned as designed. This unit is now fully functioning as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Floresville, TX 78114
Daniel
Job Details: 03/10/2022
Customer reported dishwasher never functioning at all since moving into house and error code F8E4. Upon arrival tried starting unit and unit would not start and error code F8E4 would pop up. Checked connections to float switch and found everything connected correctly. Replaced float switch and tested unit. Unit now powers on and successfully completes diagnostic cycle. Unit now functioning as designed. Gave customer instruct on soap usage and rinse aid.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
I called our customer and they had secured a different drain hose that they were hoping I could install. I explained that this is an installation issue and per my previous visit they have a siphoning affect that will need to be addressed by a plumber. This is not my expertise and I cannot get into installation issues involving water. Our customer can provide SR number 7732972730 to their plumber to reference with the manufacturer in regards for options to installation. Outside of raising the standpipe 3 inches Whirlpool Senior Technicians informed me that there is not a siphon break kit designed for this without a floor drain. So as directed by Whirlpool they have informed me that a control will not resolve this problem. Control of soap and a standpipe above 39 inches is the only directed solution. Our customer told me they will install the new drain hose and that they have adjusted the soap level. If they have any future problems they said they would call us back. If there are any other call backs and the Technician finds the stand pipe not above 39 inches or a siphoning kit set up by a plumber that is not working for our customer the Technician needs to reach out to Whirlpool Tech Line for any further options. As it stands currently Whirlpool does not have a solution outside of changing the stand pipe. I received a message from our office that they wanted me to go out and install the part but to not install it if it is not the correct part. I do not recall ever informing our customer of a part that needed to be installed. Otherwise I would have ordered it myself. I arrived at our customers home and had them sign a water damage waiver. I was not familiar with the part they had and they explained to me that this was a part that they came up with when researching online about their situation. This is obviously completely different from me telling them to order a part and scheduling a call stating that I said I would put it on. This never happened. I explained that I would need to talk with my office. I was directed to not install the customers part and to refer them back to Whirlpool with the SR number. As soon as I knocked on the door our customer directed me to come in and sit down. I told him this was not necessary. He insisted and directed. I obliged. He now wanted to go over my notes that he had failed to read on my previous trip. I went over everything with our customer. At a certain point he wanted to discuss it more and told me that I owed him 7 more minutes since I was not suppose to be there until 1200. He spoke some more then stated again that I owed him 7 more minutes. I explained to him that I did not owe him 7 minutes, that I did not like the way he was talking to me and that we were done here. He told me we were not done. I told him we were and I exited the home. While I was heading to my vehicle he came out the door and told we were not done because he was going to call my boss. I told him to call my boss. I contacted NR. Our customer has been placed on ACT DNS for providing false information to receive a service call. I contacted Whirlpool Trade Care Team to document the unfortunate situation and to place on Whirlpool DNS list SR# 7733152322 Customer Install and Instruct.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS02
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
our customer is experiencing moisture developing inside the glass on their Upper Oven. This started a few months ago. Previously they did not experience this as a problem. I took a picture of the glass oven door in its current state and I could not see any damage to the door. Usually I will find other problems with the door not moisture inside the glass. I figured this would be normal for a oven because you have collier are on the outside of the glass and increased heat on the inside of the oven. As the heat radiates the thermodynamics would cause some condensation, especially if there is cold air on the outside. I was not quite sure if this was normal and or if I could anything to correct this problem and figured this would likely be a cosmetic rather then functional problem. I can only repair functional problems past the first 30 days of purchase. I. Oh sealed with DH and was told that this is normal operations for a glass oven and that this would also be a cosmetic repair if it was abnormal operations. I contacted the Senior Technician Line at Whirlpool and spoke with Chris. I explained what was happening and also asked if a cabinet seal being worn could cause more then normal condensation. He told me no and explained that this is normal functioning of the oven and pretty much described what I stated earlier. SR# 7733156296. There is nothing that I can do to fix this design problem. And, AIG will not cover cosmetic or non-functional design problems. I called our customer to explain and to break the news that there is nothing Im authorized to do to remedy the normal design function. I offered fir her to copy the SR# over the phone. She preferred it in a text. We do not have text available as technicians. I explained she would receive my notes with the SR number once I close out the job ticket.; ordrng 1 W11354870 (Glass Door) and 1 WPW10347596 (Glass door)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Floresville, TX 78114
Daniel
Job Details: 03/10/2022
Returned with part to repair. Installed new spud orifice assembly on burners. Burners now simmer better and flames are not as harsh or high as it was before. Unit now functioning as designed
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Jay
Job Details: 03/10/2022
Ui panel is straight but screen is crooked. Also wont connect to internet. Ordering ui board. ; ordrng 1 W11297709 (Ui)
We serviced a
JENNAIR COOKTOP GAS
Model JGC3530GS01
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
I uninstalled and disassembled the gas cooktop from the cabinet. I replaced the spark module and reassembled and reinstalled. Tested u it. Left front burner is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/10/2022
Our customer has been experiencing error codes F0E3 Overload and F2E2 HMI Disconnected. I followed Technical Service Pointer #: W11436350 Action Required: MandatoryRelease Date: February, 2020 Whirlpool and Maytag 4.7/5.3CF Top Load Washers and Matching Dryers F2E2 Contact Service Error. I checked to DS if the ribbon connector was disconnected on the internal UI. It was not. I replaced the console UI and conducted programming procedures. I entered diagnostics to check for error then ran DLMS calibration and service diagnostics cycle. All loads functioned as designed. I advised our customer to only use a dedicated circuit for this model due to the sophisticated electronics. I also went over care and use in regards to proper inputs and loading. This unit is now fully functioning as designed.
We serviced a
AMANA RANGE
Model AER6303MFS3
Near San Antonio, TX 78233
Douglas H.
Job Details: 03/10/2022
Customer stated unit console not coming on. Stated this is the 3rd unit doing the same thing. Found issue to be incorrect electrical provided to unit, L1-G 240 volts (should be 120), L2-G 0 volts(Should be 120), L1-N 240 (should be 120) L2-N 0 (should be 120) L1-L2 240 shows as correct due to L1 getting all the power. Recommended to contact electrician to correct electrical issue. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cibolo, TX 78108
Douglas H.
Job Details: 03/10/2022
Customer stated unit not letting in hot water. Found unit is dispensing hot water. Customer stated that after the fill reaches in the tub and feels cold water. Allowed unit to fill to see how hot it is at the end of filling. Water in tub was barely warm. Unit needs new control and temp switch. Ordering both and bringing back water valve just in case. Control oos. ; ordrng 1 WPW10285518 (Temp switch) and 1 W11498797 (Control)
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Alice, TX 78332
Adam
Job Details: 03/10/2022
Customer complaint of oven not working as well as burners. Inspection of unit shows error code for internal board failure. Will need to replace control board as well as several switches.; ordrng 1 W11204488 (cntrl-elec) and 2 3148952 (switch,infinite lf)s and 2 3148954 (element,surf.rf)s
We serviced a
MAYTAG DRYER
Model MEDP576KW
Near Corpus Christi, TX 78415
John L.
Job Details: 03/10/2022
Installed bulkhead and vent components, all parts fit nicely. No gaps on bulkhead or vent trap. Clothing should no longer get caught onto components. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Alice, TX 78332
Adam
Job Details: 03/10/2022
Customer has video of units making strings popping noise during wash cycle. Inspection of unit shows no error codes. Further inspection shows large amounts of oil coming from gearcase saturating all other components rotor stater and clutch. Will need to replace gear case rotor stater clutch and wash plate to resolve issue; rqstng P&A on 1 W10625252 (screw) and 1 W10834890 (washplate) and 1 W10868473 (gearcase) and 1 W10579778 (stator) and 1 W10447975 (slider) and 1 W10817398 (clutch) and 1 W10447979 (rotor) and 1 W10636382 (screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Victoria, TX 77904
Michael
Job Details: 03/10/2022
The ice maker isnt calling for water, ordered the ice maker kit and the inlet valve, rescheduled the customer ; ordrng 1 W10882923 (Ice maker) and 1 WPW10349187 (Valve)
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Alice, TX 78332
Adam
Job Details: 03/10/2022
Customer complaint of unit turning on in the middle of the night. Inspection of unit shows no error codes and product is getting good voltage. Replace control board and interface to resolve issue.; rqstng P&A on 1 W10873480 (panel-cntl) and 1 W10847946 (cntrl-elec)
We serviced a
MAYTAG DRYER
Model MED8630HC1
Near Corpus Christi, TX 78411
John L.
Job Details: 03/10/2022
Unable to do repair, unit is stacked and is in a tight enclosure. A helper is required to assist in installation of components.ATTENTION: HELPER REQUIRED ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ
Near Aransas Pass, TX 78336
John L.
Job Details: 03/10/2022
Install door and other components received. Issue on this unit has been resolved.; schdld next appmnt for 3/15 TUE !, states that autho needed
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Corpus Christi, TX 78410
John L.
Job Details: 03/10/2022
Customer was unaware of appointment, went to location to once over the unit. Everything in unit looks good, all switches still actuating. Customer has yet to time out timer, customer will do so. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB
Near San Diego, TX 78384
Adam
Job Details: 03/10/2022
Customer complaint of burning smell coming from refrigerator. Inspection of unit shows good voltage and compressor compartment in good condition it is lacking for a bit of air circulation but thats only because unit was pressed completely flat against the wall further inspection of freezer compartment shows all wires and harnesses including fan motor good working condition. Unit has never lost temperature and never went out of power. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Victoria, TX 77904
Michael
Job Details: 03/10/2022
The open button on the dispenser is broken and wont lock in place. Ordered part and rescheduled the customer ; ordrng 1 W10861000 (Dispenser)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Victoria, TX 77904
Michael
Job Details: 03/10/2022
Installed new control panel and rebooted it. The appliance is heating and working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victoria, TX 77905
Michael
Job Details: 03/10/2022
The appliance had the rinse light flashing when I plugged it in, canceled it at the start button. No error codes, tested the inlet valve, it has good water pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Roanoke, VA 24019
Chris S.
Job Details: 03/10/2022
I installed the compressor along with the filter / dryer. I pressurized with nitrogen. I pulled a vacuum. I charged the system with refrigerant. All operations check okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Salem, VA 24153
Chris S.
Job Details: 03/10/2022
There were two wire connectors going to the ice maker mold heater that were left disconnected. I reconnected the connectors and made sure the e2 error code was no longer present. All operations check okay.
We serviced a
WHIRLPOOL KITCHEN
Model MDB9979SKZ
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/10/2022
I installed the element and checked for possible leaks. All operations check okay. ; used 1 W11537778 (Element) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Salem, VA 24153
Chris S.
Job Details: 03/10/2022
The filter housing isn't working correctly. The filter is sticking. ; ordrd 1 W11162042 (Filter housing)
We serviced a
AMANA DRYER
Model NED5800HW0
Near Vinton, VA 24179
Uriah B.
Job Details: 03/10/2022
"Needs UI console. ; ordrng 1 W11378950 (Ui console), used 1 280148 (Thermistor kit) from stock"
We serviced a
JENNAIR RANGE
Model JDS1450FS0
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/10/2022
Installed bezel. All operations check okay.