We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78210
Zachary
Job Details: 08/18/2021
Checked refrigerator, issue is that not getting ice or water from refrigerator dispenser. Checked filter, was not factory filter. See pictures. Recommended customer to get certified WP filters to prevent issues in the future. Gave them par#. Checked switch on door found housing of door slightly indented. Installed spacer and dispenser is now working as designed. Found no other issues or error codes. Refrigerator is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near La Vernia, TX 78121
Chris S.
Job Details: 08/18/2021
Customer stated that washer was not cleaning clothes right. Found issue to be faulty actuator. Replaced actuator tested and calibrated washer everything working properly. Yes to survey.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS
Near San Antonio, TX 78209
Jim G.
Job Details: 08/18/2021
Replaced door. Issue resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/18/2021
Installed new door lock. No further issues. Tested to complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Converse, TX 78109
Chris S.
Job Details: 08/18/2021
Customer stated that dryer sparked and then smoke came from the back. Found issue to be power cord was not properly installed by installers took pic in quick pics. Ordering terminal wires and customer is getting new power cord. Red wire was completely burnt off. And red wire was very loose on terminal.; ordrng 1 279318 (terminal)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Converse, TX 78109
Chris S.
Job Details: 08/18/2021
Customer stated that washer was not cleaning clothes. Found issue to be faulty shifter. Replaced shifter. Tested and calibrated washer everything working as designed. Yes to survey.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Sebastian
Job Details: 08/18/2021
F03 f11 Placed water pump and tested unit unit past test also ran a quick wash cycle with maintenance wash full load work as it should unit should be good to go
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/18/2021
Tested unit. Sparking noise from front right burner. Found bad switch. Installed new switch. No further issues. Tested to complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78240
Sebastian
Job Details: 08/18/2021
Last technician diagnosed a bad shifter replaced shifter did not fix situation I found that the main motor is down controls possibly down as well ordering motor capacitor and control to resolve issue.; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor) and 1 W11419215 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Sebastian
Job Details: 08/18/2021
Replaced actuator calibrated unit and tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near San Antonio, TX 78209
Shawn W.
Job Details: 08/18/2021
Our customer was having problems with no ice production. I found that A Clone water filter was being used (picture included). The temperatures are fine in both sections I ran service test 56 and 45 for harvest and fill. The ice maker is functioning as designed. I provided guidance to our customer on how to secure the correct water filter. I noticed that a screw was missing from the water filter cover and fixed this with my truck stock WP67006908; used 1 WP67006908 (Screw) from stock
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290RTB02
Near San Antonio, TX 78209
Jim G.
Job Details: 08/18/2021
I was able to verify a faulty icemaker. Ive replaced ice maker Issue is resolved.
We serviced a
WHIRLPOOL FREEZER
Model EV188NYWQ02
Near San Antonio, TX 78216
Sebastian
Job Details: 08/18/2021
plugged in unit found that compressor was kicking on pulled evaporator cover off to verify frost pattern verify that frost pattern was going all the way through evaporator found out my fan on the evaporator was not operational it was trying to spin but was not doing anything basically it was vibrating unplug unit unplug the fan spun fan blade and tested fan plug the unit back in along with fan and fan began to spin explain to customer that it is possible that the fan just got stuck but being that It got stuck It is very possible it could happen again.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78256
Zachary
Job Details: 08/18/2021
Tested unit to verify gearcase replacement. Only sound I heard was slight squeak when changing to higher spin speeds while using component activation. Agitation made normal sound and function. Checked under washer and found a kids shark toy that evidently got stuck under guard and put enough pressure to rub cam at some point. Evidence of shield rubbing cam was their. Fortunately nothing was damaged. Used a bit of lubricant to eliminate high spin squeak. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed. Showed customer toy and recommended trying best to not let items get under washer to prevent issues in the future.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSN608ESS00
Near San Antonio, TX 78215
Jesus C.
Job Details: 08/18/2021
Installed new control. No issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/18/2021
Tested unit. Stuck in drain. Will not reset. Replaced bad control. No further issues during testing. Unit is working properly. Tested to complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78256
Zachary
Job Details: 08/18/2021
Issue is ice maker not making ice. We did not have engineering code ending in 04 dispatched for us from WP. Ice maker we received was for 00 and had different harness. Transferred harnes per customer to new ice maker and hoping this may work. Most likely not. Ordering new ice maker that has proper harness. Other issue is I could not get ice maker to fill under test 97. After speaking with DH you have to do water fill test 96 first to initiate and then perform test 97. Issue is most likely bad ass ice maker. But if customer calls back order part# W11336586 Orion board and W11401679 fill tube assembly. ; ordrng 1 W11194380 (Dual valve) and 1 W11115534 (Ice maker assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78230
Zachary
Job Details: 08/18/2021
Checked dishwasher, found F8E4- float switch open error again. No water in tray or other issues that could cause error. Cleared error code, no additional errors. Replaced switch and ran diagnostics cycle and found no other issues or error codes. Dishwasher is working as designed.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/18/2021
Same issue as before. Ran diagnostics testing to check unit, in diagnostics testing unit functioning properly, in normal operation unit short cycles, jumps into harvest too soon and then restarts. Calling techline due to persistent issue. Spoke with Rick, explained the situation. Explained everything that has been done. Based on everything that has been done, Rick is telling me that there is a partial or floating restriction and possibly a leak in SS. He advised to replace compressor and evaporator and when brazing the lines needs to be done within 5 minutes of removing the plugs of the compressor. Ordering compressor and evaporator and non dye drier to resolve the issue. Compressor oos. Sr 7731537251; ordrng 1 WPW10605286 (compressor) and 1 WPW10218037 (evaporator) and 1 W10843121 (filter dryer)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Helotes, TX 78023
Douglas H.
Job Details: 08/18/2021
Customer stated same issue as before, control not responding properly and showing f1e1 control error. Managed to clear error. Found cause to be a broken connection at drain pump. Fixed this issue by securing the wire into connector properly. Unit immediately began functioning properly. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Douglas H.
Job Details: 08/18/2021
Last trip found faulty electronic control and ui. Upon further investigation found that the only issue was electronic control. Replaced electronic control to resolve the issue. Unit testing good now. This part is under part warranty as replaced less than a year ago. Unit as a whole is oow. Please bill for sc and labor
We serviced a
WHIRLPOOL DRYER
Model WED8200YW0
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/18/2021
Last trip found unit needed dryer repair kit. Replaced dryer repair kit to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Boerne, TX 78006
Douglas H.
Job Details: 08/18/2021
Unit not functioning. Customer stated error of f6e2 shows. Found issue to be main control. Replaced main control. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Boerne, TX 78006
Douglas H.
Job Details: 08/18/2021
Last trip found broken fill tube. Replaced fill tube to resolve the issue. Cleared ice build up in ice maker funnel. Unit testing good now. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/18/2021
Customer unavailable in her assigned time frame, rescheduling. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/18/2021
Customer concerned about mold in diffuser area. Talked to techline (SR: 7731534333) who seemed to think it was a stamp given the circular outline of substance. Ordering a new diffuser anyway due to food freezing in refrigerator section. Will call customer when it gets in. ; ordrng 1 W11164593 (Diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/18/2021
Replaced icemaker for E2 error code. Reset unit, no more error codes. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/18/2021
Unit temps were good upon arrival, found no ice behind evaporator cover. Replaced the fan w/ thermistor, Evap cover and drain pan per techline recommendation. Unit tested good at this moment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/18/2021
Issue was lights out and crooked drawer. Replaced freezer light, unit testing good. RH slider in refrigerator had come off of mounts. Secured railing to proper position, drawer now slides well. Unit tested good.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH76719CZ
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/18/2021
Issue was no power on unit and a door close sign before the power went. Replaced amp fuse and interlock kit. Unit tested good.
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Boerne, TX 78006
Colton B.
Job Details: 08/18/2021
Issue is oven not working, display is completely dead. Unit needs a new control and display to resolve issue. Controls seem to be covered for 5 years.
We serviced a
KENMORE WASHER
Model n/a
Near Victoria, TX 77901
Michael
Job Details: 08/18/2021
Wont drain per customer. F2E3 switch mismatch, F8E1 long fill/no fill, F9E1 long drain, F3E1 pressure system fault error codes, cleared error codes. There was water still in the tub, tried to drain the water, drain pump is bad, installed new one from TS, tested the drain pump, it drain the rest of the water in the tub. Ran diagnostics, completed with no issues, the appliance is draining and working normal ; used 1 W1099003 (Pump) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lake City, TX 78368
Jim
Job Details: 08/18/2021
Install drain pump and pull codes. F9E1 (long drain), and F2E1 (stuck key). Clear errors and rest. Washer working as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Victoria, TX 77901
Michael
Job Details: 08/18/2021
Not washing the clothes or spinning out water. Looked underneath and found the defective actuator had popped out of the slider, put it back in place temporarily, advised no guarantees. Ordered actuator and rescheduled the customer ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Victoria, TX 77901
Michael
Job Details: 08/18/2021
The appliance isnt powering. The control has no power, I turned on one of the burners and the control flickered and turned off. Turned it off and unplugged the appliance, removed terminal cover, connections are good, checked voltage at the terminal, L2 isnt getting 120VAC, and when I checked both legs together, still only getting 120VAC. Confirmed the issue is with voltage at the wall outlet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Victoria, TX 77901
Michael
Job Details: 08/18/2021
The compressor would start and shut off, wouldnt stay running. Replaced the starting device with one from TS 8201786. The compressor started up and stayed running, 90 amps, evaporator fan is working normal, appliance is cooling.; used 1 8201786 (Start device) from stock
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Corpus Christi, TX 78414
Adam
Job Details: 08/18/2021
Customer complaint of unit no longer cooling in either compartment. Inspection of unit shows all thermostats are working as intended as well as evaporator fan. Further inspection Shows capacitor and fan both running but unit still not cooling. I did advise customer that is sealed system technician would be required to diagnose the issue. Customer has declined any further service for this unit. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Orange Grove, TX 78372
Jim
Job Details: 08/18/2021
Customer states that washer is humming and will do nothing more. Check hum, find drain pump possibly bad. Customer declined service.
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Mathis, TX 78368
Jim
Job Details: 08/18/2021
Customer states that washer starts cycle, but stops and will not continue. Pull codes: F6E2 (communication error, UI cant hear ACU).. Ran tests to check board and UI, , both bad. Have UI and control on hand. Permission to use parts denied by Lowes in home as uneconomical. Reassembled unit.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Michael
Job Details: 08/18/2021
The customer said that the door doesnt close properly and pops open when baking. The hinge was bad on the right side, the door was going too far down. Installed new hinges the door is opening and closing and not going too far when completely opened. When you close the door almost all the way, it catches and then closes by itself but its not making contact with the latch, I push it once and it holds. I preheated the oven and once it got hot the oven popped opened and wont stay shut. It looks like it was advised to change out the receivers but were not ordered. Called and spoke with Austin with whirlpool tech line SR 7731129147, I asked him if he thought the receivers needed to be replaced to solve the issue, he said to order the receivers. Ordered parts, no ETA, please reschedule when the parts come in. ; ordrng 1 W11318331 (Left receiver) and 1 W11317948 (Right receiver)
We serviced a
KITCHENAID OVEN
Model KEBS279BSS00
Near Kenedy, TX 78119
Michael
Job Details: 08/18/2021
Installed control for the display, turned the breaker back on, the display and appliance are working normal.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Corpus Christi, TX 78405
Adam
Job Details: 08/18/2021
After arriving at customers home with all parts required I discovered that home is very filthy. I did it for customer for product to be repaired that rent a center will have to come and pick it up so we can do the repairs at that store location. I know this is not an ideal situation but due to the conditions of the home I felt it the best option available. reschedule appointment for Rent-A-Center location when store makes contact and after picking up Appliance.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Corpus Christi, TX 78416
Adam
Job Details: 08/18/2021
3/24/2020 goods issue date from Cxc. sr#7731309623. Residence where the seam is being kept very gross and dirty environment also refrigerator is infested with roaches holes throughout the house mostly in the floor and one large hole in the kitchen area. When I saw roaches in the fridge I did inform customer that this would void his warranty. Customer is obviously upset and told me where the F do you see roaches at it soon as we open the freezer door roaches were seen running across into airflow wholes. Contacted partner team to document the issue SR number above. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/17/2021
Customer stated unit filled partiality then just stopped, customer stated managed to get unit unlocked and now just stays on sensing. Checked errors found F1e1 main control failure. Ordering control and ui to resolve the issue. Control is oos; ordrng 1 W11519742 (Control) and 1 W11406492 (Assembly fascia)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78250
Sebastian
Job Details: 08/17/2021
Unit is pulling up no error codes all functions are working correctly on arrival found that customer had a unit loaded with several pieces of clothing that are very different sizes giant towels with little towels and all loaded in there a radically explain to customer how to load unit customer did not except advice expects to be able to wash blankets from bed expecting it to be silent 7731523781
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS3
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/17/2021
I removed the unit from the cabinet. Replaced the wheel tub and reinstalled rack and unit into the cabinetry. The dish rack is now functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/17/2021
Complaint is condensation builds up on upper glass while using lower oven. Called tech line. Unit is working as designed. No repairs can be mad. Job complete. Sr 7731523199
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Kerrville, TX 78028
Colton B.
Job Details: 08/17/2021
Issue was no water being dispensed or ice production. Finding issue to be no water coming from the wall. Customer will have a plumber out for that issue. Rest of unit looks good.
We serviced a
WHIRLPOOL FREEZER
Model WRF560SMHZ
Near Kerrville, TX 78028
Colton B.
Job Details: 08/17/2021
Also found a broken wire harness last trip, it did not get ordered for some reason. Reordering and returning when it gets in.; ordrng 1 W10309400 (Wire harness)
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Kerrville, TX 78028
Colton B.
Job Details: 08/17/2021
Issue was a dripping dispenser and not finishing cycles. Found F3E2 and F8E1 error codes. Replaced valve, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED4850BW1
Near San Antonio, TX 78209
Sebastian
Job Details: 08/17/2021
Timer not needed customer has put unit to the test and is working as it should after vent repair from maintenance
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer stated that only issue was the door. Adjusted the springs for the door and had customer test it out and customer is happy with repair.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 08/17/2021
Ive determined an issue with the transmission and possibly with the suspension s well. ; ordrng 1 W11423759 (Gearcase) and 1 W11218170 (Washer) and 1 W10734521 (Slider Assembly) and 1 W11400156 (Suspension)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer stated the dishwasher drain hose was cracked and dripping water underneath sink. Ordering drain hose to fix issue.; ordrng 1 W10712310 (hose-drain)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/17/2021
Customer having intermittent issues with rear left burner not igniting. Tested unit. Issue is intermittent. Not caused by burner caps. Replaced burner head. Burner is now working properly. Could not get any further issues. Advised customer to monitor burners since issue was sporadic. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2772HEZ00
Near Kerrville, TX 78028
Colton B.
Job Details: 08/17/2021
Issue was no freezer light. Tried replacing freezer light but it wouldnt come out. Both customer and I were concerned about damaging the liner. Light came on while trying to remove light. Customer is fine with the way things are now. Unit tested good at this moment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY5
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/17/2021
I removed the back panel and turned the water on. Found that the leak was coming from the top of the water valve. I replaced the water valve and tested dispense to check for leaks. Aired out the lines. The leak is fixed. Our customer has another problem. The handles on the doors are loose and falling off. I tried to file these handles but found that the original installers from Best Buy (the worst installers in town) were to lazy to put the washers on the handles. I suppose they thought they were smarter then the engineers that designed these handles. Picture included. This is a functional problem that has run its course. I asked our customer if these were loose from the beginning and they said yes. Our customers cannot safely and functionally open these doors anymore because of the bad installation. Im ordering all parts needed and will send back to vendor whatever is not. Because these were loose form so long they are not sliding off the screws as designed because they have been worn. I might have to break off the handles. Seeking authorization OTL.; rqstng P&A on 8 WPW10288153 (Screw)s and 1 WPW10223025K (Handle Freezer) and 1 WPW10223019K (Handle RC) and 1 WPW10223019K (Handle RC) and 1 WPW10223025K (Handle Snack)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer stated oven wasnt working. Found issue to be igniter. Replaced igniter tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB
Near Center Point, TX 78010
Colton B.
Job Details: 08/17/2021
Issue is a cracked ice container. Customer states that rent a center is going to be paying for the call. Talked to rent a center later in the day, they state that they will not be paying for repair.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/17/2021
Replaced sensor, mag duct, and cover plate per techline recommendations. Issue still persists. Calling techline back to go over this issue. Spoke with Andrew, explained the situation and steps taken today. He asked a few questions regarding the process and stated there is nothing further that I can do to resolve this complaint as the unit is heating as designed. Stated no further parts and no further service needed. Sr 77301559926Advised customer of this, gave csr number as customer is not happy with this explanation.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer stated that oven would trip breaker when in use but they are able to use cooktop just fine. Replaced control board tested unit everything working properly. Yes to survey.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/17/2021
Customer stated unit not functioning and clean light flashing and unit beeping. Customer had power turned off to unit upon arrival. Unit was stuck in demo mode and with customer leaving power turned off to unit for an extended period of time it reset to get unit out of demo mode. Unit is functioning as designed now. No further issues at this point.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KBHC109JBL05
Near Boerne, TX 78006
Douglas H.
Job Details: 08/17/2021
Customer stated unit not heating or even attempting to heat. Pulled unit apart to ohm parts out. Upon attempting to remove one lead from the magnetron thermostat, I accidentally broke the thermostat, I replaced thermostat at no cost to customer since I broke it. Upon investigating the unit found that one of the leads off the transformer arched and broke off the transformer.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/17/2021
I disassembled the unit and removed the old valve housing. I installed the new housing and reassembled. Ran load su calibration and automatic test mode. All loads functioned as designed and the dripping has ceased. Ran manual test mode and isolated valves to ensure there was not continued leaking after shutdown. This unit is now fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near San Antonio, TX 78248
Shawn W.
Job Details: 08/17/2021
Our customer said that the frost got a little better but it was still frosting then leaking on occasion. I took the door off and inspected the current gasket. It looked fine. I offered to heat treat again at no cost or replace the gasket. Our customer opted for replacing the gasket. I replaced the gasket, heat treated and installed. Our customer will wait for 24 hours to let the gasket cure.
We serviced a
FRGIDAIRE RANGE
Model n/a
Near Boerne, TX 78006
Colton B.
Job Details: 08/17/2021
Unit needs new display, however display has been discontinued. Emailing invoice for SC to property manager who will call and pay.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430DP01
Near San Antonio, TX 78255
Colton B.
Job Details: 08/17/2021
Customer upset that I didnt have the part. Informed him that the part had been ordered but is out of stock. Unit needs a new console. Customer wants to wait until we get the part to come out. Will call customer when it gets in. ; ordrng 1 W11229663 (Control panel)
We serviced a
KITCHEN AID RANGE
Model KSGB900ESS2
Near Helotes, TX 78023
Colton B.
Job Details: 08/17/2021
Issue was that the RF burner was not lightings. Finding issue to be the burner caps were on the wrong burners after customer had cleaned unit. Fixed that, looked over unit, everything is looking good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78258
Jim G.
Job Details: 08/17/2021
Replaced faulty float switch as there was no water present. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Converse, TX 78109
Chris S.
Job Details: 08/17/2021
Customer was getting F1E1 replaced control board tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78244
Chris S.
Job Details: 08/17/2021
Customer stated microwave was fine but they thought we install air duct for the air flow to go out the house. I told her that would be the builders who do that.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/17/2021
Unit overflowing with water on freezer side. Found evap drain line clogged. Cleared ice. Could not blow through hole in liner. Used screwdrivers to try and push clog. Small pieces of insulation fell out. Drain hole is sealed with insulation. Called tech line. No further repairs can be done. Customer will need to contact whirlpool customer service. File number for service Sr 7731521189.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/17/2021
I replaced the needed parts. Tested unit on both speeds of agitate and spin. The noise is gone. I ran calibration, then ran automatic test mode. All loads functioned as designed. I went back into diagnostics and received no error codes. This unit is finally functioning as designed now.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE04
Near San Antonio, TX 78239
Chris S.
Job Details: 08/17/2021
Customer said that refrigerator was under warranty. I looked it up and it is not under warranty customer doesnt want to go thru repair if she has to pay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/17/2021
Our customer is having a problem with both sections warming. They are both at 71 F FC and 67 RC. The compressor appears to be kicking on and the amp draw varies between 1.6 amps to 0.5 amps. I found evidence of possible sealed system leak. On the floor underneath the refrigerator as well as on the RC side coming from the evaporator. The rusty substance is coming from underneath the evaporator and the whole pan is rusted. We do not have a normal frost pattern on the RC evaporator. There is a frost pattern on the top tube of the evaporator coming from what I believe is the thin capillary tube. I hear a lot of intermittent passing of refrigerant. I ran test 4 compressor and condenser fan motor. The amp draw when the compressor came on during sub step 03 started at 1.2 Amps and dropped to .3 amps steadily. On sub step 04 the the RC fan came on the the amp draw stayed around .4 amps. In sub step 05 the FC fan came on and the amp draw was between 0.3 to 0.2 amps.I call DH. We will order a evaporator, dye drier and 3 way valve.; ordrng 1 WPW10643261 (RC evaporator) and 1 W10286069 (Dye drier) and 1 WPW10331270 (Valve 3 Way)
We serviced a
JENNAIR COOKTOP GAS
Model JGCP548HL00
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/17/2021
Last trip found unit needed orifice holder, and had screws that broke off into orifice holder. This trip had the same thing happen to a different orifice holder. Did manage to replace rear center burner head. When testing rear center notice the valve acting up. This unit needs to be rebuilt with new parts. Ordering the remaining orifice holders, screws needed and valve for center burner. Returning with parts that didnt use today. Some parts psp and oos. ; ordrng 2 W11337062 (Orifice holder)s and 12 W11447718 (Screw)s and 2 W11337063 (Orifice holder)s and 1 W11333176 (Manifold center) and 1 W11337065 (Center office holder)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Boerne, TX 78015
Douglas H.
Job Details: 08/17/2021
Customer stated that unit intermittently works. Start button doesnt work properly when pressed. Checked errors, found F3e2 inlet temp fault ,f5e4 lid not opened between cycles, f0e4 spin limited by temp, f2e1 stuck key. Tested buttons with encoder test, all buttons passed that test. When trying in normal operation couldnt get start button to work. Ran auto testing to see if could get unit to reset. Ordering console to resolve the issue. Unit will also need new inlet valve and main control, these parts were already ordered and received marked those as reschedule. ; rqstng P&A on 1 W11135391 (console)
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/17/2021
Installed new pump and float switch components. Unit is draining. No leaks. Unit is working properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Zachary
Job Details: 08/17/2021
Replaced actuator, calibrated and tested washer. No other issues or error codes found. Washer is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Chris S.
Job Details: 08/17/2021
Replaced capacitor and start device. Tested unit everything working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78260
Jim G.
Job Details: 08/17/2021
Ive verified a faulty uppermost sprayer arm and possibly tubing. ; ordrng 1 WPW10327455 (Uppermost Spray Arm) and 1 W10861745 (Feed Tube)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78201
Sebastian
Job Details: 08/17/2021
Replaced a drain pump along with the vent motor and gasket put unit and test mode all functions working as designed
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near San Antonio, TX 78213
Jim G.
Job Details: 08/17/2021
Replaced motor. Issue reolved. ; used 1 279827 (Motor Drive) from stock
We serviced a
WHIRLPOOL ICEMAKER
Model WUB50X24HZ
Near San Antonio, TX 78209
Jim G.
Job Details: 08/17/2021
This is actually a ticket for the ice maker. Bin thermostat is open. ; ordrng 1 WPW10511923 (Bin thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW
Near San Antonio, TX 78212
Jim G.
Job Details: 08/17/2021
I verified no further issues at this time.
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Terrell Hills, TX 78209
Jim G.
Job Details: 08/17/2021
Customer was not available. ; schdld next appmnt for 9/7 TUE !
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near San Antonio, TX 78232
Zachary
Job Details: 08/17/2021
Checked standalone ice maker, found recirculating pump not working. Replaced pump and tested all components, no other issues or error codes found. Recommended customer to use cleaner every 6 months.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78209
Jim G.
Job Details: 08/17/2021
Ive verified a. Issue with the transmission. ; ordrng 1 W10721967 (Cam) and 1 W11454741 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78209
Zachary
Job Details: 08/17/2021
Replaced control board, calibrated and tested washer. No other issues or error codes found. Washer is working as designed.
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Terrell Hills, TX 78209
Zachary
Job Details: 08/17/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Rockport, TX 78382
Michael
Job Details: 08/17/2021
Not making ice per customer. E5 error code, ice maker temperature mold is bad. Tested the fill test, its filling and working normal Confirmed the ice maker needs to be replaced. Please reschedule the customer when the part comes in. ; snapped 1 QuickPics
We serviced a
KITCHEN AID OVEN
Model KEBS278SSS04
Near Ingleside, TX 78362
Michael
Job Details: 08/17/2021
Error code for both top and bottom probe sensors F3E3, unable to clear out the code or get into diagnostics. Called and Spoke with Bryan SR7731525705, he said to switch the wires at the connector at the the control, I didnt agree, the appliances never had the issue until now, he said to charge out one of the sensors to see if that would work. Checked the resistance at both of the sensors, both are good. I put the covers back on and put appliance back in place. This is going to be a control issue per tech sheet. The customer wants to go through with the repair. Ordered the control, no ETA, please reschedule when the part comes in.
We serviced a
WHIRLPOOL OVEN
Model GMC275PRB03
Near Portland, TX 78374
Michael
Job Details: 08/17/2021
I didnt check my parts list/bin this morning and took for granted the parts for this job were in there. Looking at the job, it doesnt even show the parts were ordered. Im almost positive I input the information but it didnt save. I called the customer and advised him of this, he wasnt too happy and decided not to go through with the repair. Completed the job
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Corpus Christi, TX 78415
Jim
Job Details: 08/17/2021
Customer states that washer is leaking water at front left corner. Also states that she has had numerous issues with washer since purchased in December 2020. Check for leak up front, no leak found. Check rear, find evidence of leak along back wall of washer, coming from internal drain hose. Also find washer not leveled. Level washer. Washer is also not agitating properly. Possible clutch issue. Please order internal drain hose (W11553446), clutch (W10754448), and slider (W10734521). Please reschedule customer when parts arrive.; rqstng P&A on 1 W11553446 (Hose, internal drain) and 1 W10754448 (Clutch, elec.) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Corpus Christi, TX 78415
Michael
Job Details: 08/17/2021
The freezer door is hitting the cabinet when you close it causing an air leak which is creating ice build up inside the freezer. Took one of the shims out and made adjustments on the door by lifting up on the end you open it and tightened the bolts, the door is closing and opening properly and no air leaks, the appliance is working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Corpus Christi, TX 78411
Michael
Job Details: 08/17/2021
Not making ice per customer. Tested the ice maker, it is rotating properly but the inlet valve isnt engaging. Ordered the inlet valve, rescheduled the ice maker just in case.; ordrng 1 WPW10498976 (Valve)
We serviced a
KITCHENAID COOKTOP
Model W10877782
Near Corpus Christi, TX 78414
Adam
Job Details: 08/17/2021
Crack in cooktop. Inspection of unit does show small spiderweb crack in the top left corner of cooktop. Order cooktop embezzles to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Robstown, TX 78380
Jim
Job Details: 08/17/2021
Install shift actuator, calibrate and test. Washer performance is as prescribed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HCO
Near Corpus Christi, TX 78415
Michael
Job Details: 08/17/2021
I didnt have the parts for this job. Called and spoke with DB, wasnt sure what happened, will look into it. Rescheduled the customer ; schdld next appmnt for 8/24 TUE !
We serviced a
AMANA MICROWAVE
Model AMV2307PFW3
Near Robstown, TX 78380
Jim
Job Details: 08/17/2021
Customer states that microwave oven is making noise, and they smell something burning. Drop microwave from over range and remove outer skin. Discover high voltage capacitor burnt at wire end. High voltage diode also burnt. Connection to capacitor is burnt, but can be repaired. Please order capacitor (W10850446), and diode (W11256462), and advise customer when parts arrive. Arrange for second man to be available.; rqstng P&A on 1 W10850446 (Capacitor) and 1 W11256462 (Diode, Hi voltage)