We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/19/2021
Found IM stuck because of ice not ejected properly. Cleared ice. Ran check. All ok. Cx to observe. ; used 1 Wp8567668 (Tie) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/19/2021
Found leak float tripped by water. Cleared float. Ran test. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ0
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/19/2021
"Water level sensor is malfunctioning at times and so is the drain pump. Will replace control, pump and pressure sensor. ; ordrng 1 W11228216 (Control) and 1 WPW10448876 (Pressure sensor) and 1 WPW10730972 (Pump)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Roanoke, VA 24019
Chris S.
Job Details: 03/19/2021
The motor is getting voltage but isn’t sending voltage to the element. ; ordrng 1 W11105178 (motor-drve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/19/2021
replaced right door gasket. all checks ok.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Max Meadows, VA 24360
Uriah B.
Job Details: 03/19/2021
Replaced dispenser and bellow. Ran test. All checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Roanoke, VA 24015
Chris S.
Job Details: 03/19/2021
"I installed the control,wire harness and thermistor. I checked operation. All operations check ok."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Roanoke, VA 24012
Chris S.
Job Details: 03/19/2021
There was an f0e2 over suds code and an f7e7 motor unable to reach target rpm. I checked all the functions and found the unit to be functioning correctly. I instructed customer on detergent usage. If the issue persists we will replace the control. All operations check ok.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Daleville, VA 24083
Chris S.
Job Details: 03/19/2021
The unit is getting power but isn’t turning on. There a component that is shorting out whenever a cycle is started. ; ordrng 1 279827 (motor!dryer) and 1 W10450289 (harns-wire) and 1 WPW10436303 (timer) and 1 WPW10446920 (switch-pts)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Salem, VA 24153
Chris S.
Job Details: 03/19/2021
The unit was in emergency drain. But wasn’t pumping the water out. The drain hose was connected to an 1-1/2” water line going through the basement to the outside. I cleared codes and made sure the unit functions properly when drain hose was directed into a bucket. I instructed customer to have the unit drain into an open stand pipe. All operations check ok. If the changes are made and the same issue persists we will replace the control.
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Corpus Christi, TX 78410
Adam
Job Details: 03/19/2021
Installed both drain pump and water level sensor calibrated unit/test cycle issue resolved.
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB00
Near Corpus Christi, TX 78410
Adam
Job Details: 03/19/2021
Sr#7730299913. Customer states unit is burning some baking but not all. Customer does state that when she does move the baking racks around in different positions that the results are better. Inspection of unit shows no error code. I did go over some specific points of this unit with the customer number one being because unit when first turned on will go above set temperature due to the anticipation of oven door being open and losing temperature. And again to use proper bakeware and arrange the racks in the best position possible for cooking specific foods. Customer states there unsatisfied with performance of this machine but does note that our services appliance care of Texas Ive done a fantastic job they will still be calling whirlpool to complain about specific unit. Issue resolved
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Corpus Christi, TX 78418
Adam
Job Details: 03/19/2021
Installed grid cutter tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Corpus Christi, TX 78413
Adam
Job Details: 03/19/2021
Install component tested unit is now getting proper voltage and will harvest. Advise customer to wait for the first three batches of ice before consuming. Issue resolved
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ02
Near Corpus Christi, TX 78415
Adam
Job Details: 03/19/2021
Call customer before arrival to confirm purchase date unfortunately customer does not have any information stating the date She did say that she bought it a little over two years ago but even with Aarons extended 14 month warranty product is still considered out of warranty. Customer does not wish to continue with repairs.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Corpus Christi, TX 78417
Adam
Job Details: 03/19/2021
Customer complaint of time are not always advancing and will start prematurely sometimes on a timed cycle. Unit is now getting proper voltage at time of testing. Replace timer to resolve issue. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Corpus Christi, TX 78417
Adam
Job Details: 03/19/2021
Inspection of unit shows agitator is free spinning from gear case. Unable to separate wash plate from post. Will need to replace gear case wash plate actuator capacitor clutch and belt to resolve the issue. Have not set return date pending part arrival and authorization. Also job will require double labor.; rqstng P&A on 1 W10625252 (screw) and 1 W10609476 (washplate) and 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10006481 (gearcase) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10721967 (drive pulley) and 1 W10006384 (belt)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Port Aransas, TX 78373
John L.
Job Details: 03/19/2021
"Put unit into diagnostic mode, no error codes pulled, ran test cycle on unit, unit went through all cycles until they got to spin. On spin cycle unit just sat there and did nothing. Issue with control unit, bad relay making for no spin. Replace control to resolve this issue.; ordrng 1 W11329112 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Ingleside, TX 78362
John L.
Job Details: 03/19/2021
"Inspected unit, temperature closer to crisp or area is colder and causing freezing issues the customer is experiencing with unit. Showed customer the adjustment for crisper, adjusted slider to allow less air to come from crisper area. This should help maintain a more even temperature in fridge. Put unit into diagnostic mode. To check for any issues with thermostats, all sensors passed. Customer will keep an eye on unit to see if adjustments made will keep unit from freezing items in fridge."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 03/19/2021
"Made adjustments to vent hose, tested unit and ventilation. Unit is heating and ventilation is good on unit. Issue has been resolved"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Rockport, TX 78382
John L.
Job Details: 03/19/2021
"Installed components, evaporator fan is functioning normally. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Sinton, TX 78387
John L.
Job Details: 03/19/2021
"Inspected unit, tested suspension for issues. Found suspension to have a lot of travel and bounce. Suspension will need to be replaced to resolve issues. Parts has already been ordered, waiting for its arrival.; schdld next appmnt for 3/26 FRI !"
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Odem, TX 78370
John L.
Job Details: 03/19/2021
"Replaced motor, tested after installation. Motor was able to turn but they are still in issue. Issues with Home wiring, as there is a drop in voltage when trying to start dryer. Explained issue to customer and what they may need to do to resolve it, once that issue was taken care of unit should work properly."
We serviced a
KITCHEN AID RANGE
Model KICU569XBL00
Near Boerne, TX 78006
Jim G.
Job Details: 03/19/2021
After speaking to techline I found that both module boards must be replaced at the same time. I will order the other module board. Please contact when parts are available for install. ; ordrng 1 W10885135 (Left module) and 1 W10409868 (UI harness)
We serviced a
KITCHENAID REFRIGERATORU
Model KRFF707ESS01
Near San Antonio, TX 78240
Sebastian
Job Details: 03/19/2021
Sr 7730298829 found that freezer was frozen up pretty bad defrosted unit to quite a while found that thermistor was installed in the wrong place it was placed almost directly on the weld followed service pointer and got with tech line to confirm that this can recall the issue gave customer option of ensuring that a brand new car is putting on or adjusting the unit customer opted to pay for part and insure part is installed correctly did not charge labor due to the last technicians mistake charge service fees And the cost of the part as we were out there only four months ago unit should be good to go at this point
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/19/2021
"I disassembled the front, top and rear inner panel and removed the drum, console and control board. I replaced the main wiring harness as well as the control board. Reassembled unit and reinstalled. Unit powered up but did not have DLMS calibration for this model. Ran diagnostics cycle and showed our customer that it was now starting and turning. I called our customer back after they ran a load to ensure it ran a successful full cycle. All is good on first run. I e planned that he can call Whirlpool or us if he has any other problems. Unit is fully functional currently."
We serviced a
FRGIDAIRE REFRIGERATOR
Model FGHF2366PF8A
Near San Antonio, TX 78204
Jesus C.
Job Details: 03/19/2021
Installed new ice maker. Good harvest cycle. Good water fill. No further issues. Collected payment for repairs. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78207
Jesus C.
Job Details: 03/19/2021
Customer did not want unit repaired. Job complete.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500EBS08
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 03/19/2021
"Replaced control board due to flickering oven lights. Replaced ui, new ui not responsive, installed original ui,performed diagnostics testing, microwave/oven working as designed. No error codes found during operation and testing. Job complete."
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE500ESS02
Near San Antonio, TX 78248
Jim G.
Job Details: 03/19/2021
Parts are available but will need some equipment to install due to position of the oven. Will return to install parts. ; schdld next appmnt for 3/24 WED !
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB2
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2021
Customer complaint is that the unit is not heating up on bake or broil. Replaced control. Unit now operating as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near San Antonio, TX 78254
Richard G.
Job Details: 03/19/2021
Customer complaint is that the dishes are still wet at the end of the cycle and water pools on the bottom of the dishwasher from the dripping dishes. Ran unit through diagnostics cycle. All good. Heater is testing good. Customer is using rinseaid. Went over tips with customer to assist in the drying process. Recommend customer speak with Amanda customer service if they are unhappy with the product.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Schertz, TX 78154
S. L.
Job Details: 03/19/2021
"Called techline spoke to Austin Sr number 7730300814 found shifter came out from cam again. Reinstalled shifter to get unit running for now. Per Austin engineering ca,e out said replace shifter and cam. Ordered harness as well just in case.; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Splutch) and 1 W11255099 (Harness)"
We serviced a
WHIRLPOOL VENT HOOD
Model WVW51UC6FS2
Near Saint Hedwig, TX 78109
S. L.
Job Details: 03/19/2021
"Called CxC spoke,to Diane sr 7730259860 have goods date 12/21/2020. Tested unit found blower wheel on blower cracked making noise replaced blower tested all operations normal."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXWH3
Near La Vernia, TX 78121
S. L.
Job Details: 03/19/2021
Removed UI replaced UI set preferences tested all operations normal.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78258
Jim G.
Job Details: 03/19/2021
Verified a faulty console. Advised to replace. Collected service fee. ; ordrng 1 W11125152 (UI console)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Garden Ridge, TX 78266
Chris S.
Job Details: 03/19/2021
Customer stated that they still having same issue.Called tech line spoke Andy told me to calibrate washer. After calibration tested unit everything working properly. SR 7730113018.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78260
Chris S.
Job Details: 03/19/2021
"Replaced power supply, control board, and UI. Tested unit everything working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78239
Chris S.
Job Details: 03/19/2021
Customer stated that no water was coming into dishwasher. Found issue to be installers didnt hook it up in the right spot. Fixed issue and tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBB00
Near San Antonio, TX 78239
Chris S.
Job Details: 03/19/2021
Customer stated that fridge not cooling but freezer working fine. Found issue to be be evaporator fan in fridge not turning on when in test mode and evap frosted over. Also UI board lights very dim ordering new UI. Collected SC and quoted P&L 548.49.; ordrng 1 W10633627 (motor-evap) and 1 WPW10389152 (support) and 1 W10789392 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near San Antonio, TX 78256
Tommy B.
Job Details: 03/19/2021
Customer stated the issue is the unit is non-functional. Control and user interface already ordered by prescreen process. Waiting on parts to complete service.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Adkins, TX 78101
S. L.
Job Details: 03/19/2021
Found shifter came out of cam ring called techline spoke to Sterling Sr 7730296864 he said this is known issue needs old style shifter ordered shifter also needs control office already ordered board and ordered harness just in case.; ordrng 1 W11255099 (Harness) and 1 W10913953 (Shifter)
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KOSE500ESS04
Near San Antonio, TX 78263
S. L.
Job Details: 03/19/2021
Customer complained that lights flicker in and out. Intermittent power loss to lights. Fan also noisy. Requires new blower motor and new control. Needs OTL.; rqstng P&A on 1 W11179310 (ACU) and 1 W11245567 (Blower)
We serviced a
WHIRLPOOL RANGE
Model W5CE3024XB00
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/19/2021
Our customers glass cook top right from burner just operates on high. This unit has a bad RF infinite switch and right front burner. These will need to be replaced. Service Fee for second appliance. Tier 3 Labor Glass Cooktop. Cabinet Removal Fee. Our customer paid the second service fee on job 85663. The remaining balance due upon completion of thus repair if our customer moves forward. This is an estimate only. Our customer needs time to decide.; ordrng 1 WPW10244639 (Infinite switch right front) and 1 W11047722 (Element surface RF)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51ES4ES02
Near San Antonio, TX 78254
Richard G.
Job Details: 03/19/2021
"Customer complaint is that the unit is taking a long time to cool down, and the element doesnt turn off right away. Times are ranging from 15 to 45 minutes to cool down. Entered diagnostics and found no faults. Tested out cooling fan and found it functioning as designed. Ordering controls to resolve issue.; ordrng 1 W10803994 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx735sdbm00
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/19/2021
The unit has an obvious tear on the right side door gasket. The other gaskets on the other doors are fine. I spoke with our customer about it not being necessary to replace the other gaskets and that it would be considerably cost prohibitive. We decided to just change the right door gasket and we will heat treat the new and old gaskets to ensure we have a good seal. They had been experiencing some problems with the right door staying slightly open because of a bad seal due to the frayed gasket. Our customer paid our Service Fee as well as a second appliance service fee on job number 85664. This amount will be due upon completion of this job. Part has already been ordered by our parts department
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/19/2021
Tested unit. Door strike pushed back. Will not hit door catch. Fixed door strike. Door closing. Unit runs. Needs fasteners for kickplate. ; ordrng 2 WPW10503548s
We serviced a
LG REFRIGERATOR
Model LMXS30776S
Near Boerne, TX 78015
Tommy B.
Job Details: 03/19/2021
Customer stated the issue is the unit has leaked water onto the floor and there are temperature concerns. Found issue to be caused by unit entering automatic defrost cycle. Told customer to monitor unit for temperature. Customer wishes to have service called billed via email.
We serviced a
KITCHEN AID RANGE
Model KSIB900ESS2
Near San Antonio, TX 78240
Sebastian
Job Details: 03/19/2021
Found that the only buttons at work or both cancel buttons cannot get unit into diagnostics ordering control and display as they both appear to be unresponsive go forth with panel order. I did service fee parts should be covered under the five year warranty through KitchenAid. Parts team to reach out to customer win available will charge labor on return quoted labor; ordrng 1 W11128223 (Display) and 1 W11100619 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Benton, AR 72019
Micheal
Job Details: 03/19/2021
"Inspected unit and found failed sump assembly, will not wash. Part covered under policy adjustment ordered WPW10605057. WVM2HVMAP1. Policy adjustment.... number collected 118.33 by cc; ordrng 1 WPW10605057 (Sump)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/19/2021
Tested unit. Cooktop on indicators stays on. Found burnt switch for front right burner. Replaced switch. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Conway, AR 72032
Jeff N.
Job Details: 03/19/2021
Found fill hose inside freezer not in ice maker cup. Put it back in and cycled. Checks good.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78254
Richard G.
Job Details: 03/19/2021
Customer complaint is that the unit is freezing on the rc evaporator. Replaced evap motor. Evap motor was replaced in last year. Collected service call fee. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL LAUNDRY
Model MHW6630HW
Near Maumelle, AR 72113
Jeff N.
Job Details: 03/19/2021
Power to main control nothing coming out. Ordered pcb and hmi.; ordrng 1 W11322883 (cntrl-elec) and 1 W11325572 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Boerne, TX 78006
Tommy B.
Job Details: 03/19/2021
Customer stated that the issue is the unit has intermittent function of the left front burner. Found issue to be caused by spreader cap being in the wrong position. Unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/19/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near San Antonio, TX 78218
Chris S.
Job Details: 03/19/2021
Customer stated that dishwasher was not installed properly and found parts missing. Found hooks not properly installed and missing a retainer screw. And legs were all the way down. Customer said kb homes was taking care of everything. Spoke with Mario from kB and he said he will take care if repair. Told customer when I return to install parts I will collect service Call before doing anything. Quote SC and P&L 266.65; ordrng 1 WPW10503548 (retainer) and 2 WP8269145 (brckt-mtg)s
We serviced a
WHIRLPOOL LAUNDRY
Model WTW5000DW1
Near Benton, AR 72019
Micheal
Job Details: 03/19/2021
"Replaced failed pump assembly but something is jammed under the spin basket cannot remove plate; ordrng 1 W10752187 (Screw) and 1 W10752283 (Plate), used 1 W10876600 (Pump) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW
Near San Antonio, TX 78230
Sebastian
Job Details: 03/19/2021
Found that unit was producing almost no airflow customer had recently had install team in the apartment to verify that the connection is good at the wall high however found that the connection point was bent at the wall 90° making a complete closure found ball of lint at the bend. Found another giant ball of lint at the fan removed all lint swapped washing machine and dryer positions as it was the cost of the original stoppage reversed door customer should be good to go at this point changed out one piece of the thermostat safety kit just to ensure that we are good. Original cause of the problem is definitely due to the install of the vent behind the unit which was done by the install team recommending a customer that they also have their maintenance check the outside vent before normal usage
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Little Rock, AR 72206
Micheal
Job Details: 03/19/2021
Inspected unit and found torn door gasket. Ordered W11501317; ordrng 1 W11501317 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Helotes, TX 78023
Justin
Job Details: 03/19/2021
"Will need to order a control board, and go forward with drain pump. Will schedule for when parts come in.; ordrng 1 W11170319 (Control)"
We serviced a
N/A N/A
Model MZD2666KEW
Near Little Rock, AR 72103
Jeff N.
Job Details: 03/19/2021
"Installed compressor, pulled vac, used nitrogen to check for leaks. Installed filter drier.; dspstn on spec-tagged invntry: 1 W10160407 COMPRESSOR"
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WETLV27HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2021
Customer complaint is that the unit is making a loud noise and is also tearing huge holes in her clothes. Found the agitator is loose and clothes are likely getting stuck under the agitator. ; ordrng 1 W10772621 (Screw and washer) and 1 WP3951744 (Agitator)
We serviced a
N/A N/A
Model MFX2571XEM1
Near Little Rock, AR 72202
Micheal
Job Details: 03/19/2021
Inspected unit and found failed freezer rail causing door not to close properly and freezer to ice up. One rail is jammed. Ordered left and right rail; ordrng 2 WPW10120018 (Rails)s
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/19/2021
"Inspected unit for shutting off during rinse, ran diagnostic found error code f8e1 f2e1 first test 4 p16. Heckled okay and test 1 pg12 tested okay, for fie1 test 2 p13 found valve to be tested out of the range 800-1300, j9 1-4 j9 4-5 tested 1.5 replaced valve tested unit without water, unit operation checks okay; used 1 W11210459 (Valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78227
Richard G.
Job Details: 03/19/2021
"Customer complaint is that the unit wouldnt stop filling and started to over flow. They were able to get it drained, but then it wouldnt work again. Entered diagnostics and found error codes F2E1. Will order control to resolve issue.; ordrng 1 W11170319 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDB8859AWB2
Near Benton, AR 72019
Micheal
Job Details: 03/19/2021
Inspected unit and found failed bi metal. Ordered W10258275; ordrng 1 W10258275 (Bi metal)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78218
Chris S.
Job Details: 03/19/2021
Customer stated that washer wasnt agitating properly. Got a fault motor error code. Ordering motor capacitor and shifter. Motor and capacitor is out of stock.; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor) and 1 W10913953 (actuator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Helotes, TX 78023
Justin
Job Details: 03/19/2021
"Found fridge drain port not draining properly, with all the issue this unit has had over time the drain hole could not keep up. Will need drain extension and steam out line. 210-560-7246 daughters number, she will be at appointment. ; ordrng 1 W11252097 (Drain extension)"
We serviced a
WHIRLPOOL M/W OTR
Model WML75011HZ8
Near Russellville, AR 72802
Jeff N.
Job Details: 03/19/2021
Sr# 730295420 said electrical in house. Took unit to another outlet on other end of house same readings. When plugged into noise reduction board from chase to black wire 68 volts.when not plugged into board 120 to chase with white wire still on board. Hooked to double black and blue wires with separate cord same thing. Called tech support again SR# 7730294782 he said it was a wire harness. Ordered main harness and door switch assembly.; ordrng 1 W11385228 (WIRE HARNESS) and 1 W11497298 (DOOR INTERLOCK KIT)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Converse, TX 78109
Chris S.
Job Details: 03/19/2021
Customer stated that microwave was making weird noise. Found issue to be blower and damper. Ordering blower and damper and blower is out of stock.; ordrng 1 W11441128 (Blower) and 1 W10843943 (damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Rockwell, AR 71913
Blake D.
Job Details: 03/19/2021
"Inspected unit for not cooling, found evaporator on the bottom to be damaged,diagnosed to need evaporator prefer pm; ordrng 1 WP2188823 (Evaporator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/19/2021
"Replaced adjuster on 2nd rack of dishwasher due to wheels being broken after replacement tested dishwasher no issues, dishwasher working as designed. Job complete. Collected all fees."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW00
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/19/2021
"Inspected unit for not dispensing ice, found that the impeller is stripped diagnosed to need, impeller (WP63052-2)washer (W11378860), motor (WPW10317991) and then divider (WPW10309864) customer told me that there is another tech that has already ordered the parts"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/19/2021
Our customer had a considerable leak. I uninstalled the unit. Found that the drain hopes had become disconnected from the Drain loop with check valve assembly. I reconnected the clamp and tightened it. Found that the drain hose was not looped up. I fixed this and secured it with a zip tie WPW10339879. I reinstalled unit and tested for leaks. Unit is fully functional now.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW1
Near Hot Springs, AR 71909
Blake D.
Job Details: 03/19/2021
"Inspected unit for tension on the door, found that the springs dont give enough tension to hold the door up, Diagnosed to need springs and bushing; ordrng 2 WPW10337934 (Spring door)s and 2 WP8268990 (Bushing)s"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/19/2021
This unit does indeed have no power at the display. The homes outlet is sound and we are receiving 240 VAC at the terminal block. I conducted test 2 for supply connections and everything passed until I got to sub-steps 8 and 9 on service test 2 for supply connections. There were 2 UI wiring harnesses running from the UI to the Main Control Board. One was plugged in and one was not. I changed out the wires and the control lighted up but the UI did not. Picture included. There should only be one wire and the odd thing is that the wire that lit up the control was the one not connected to the UI. The wiring harness and UI are bad. I called Dustin at Whirlpool Tech Line. We checked the control and did not receive the 12 VDC at the J8 UI port as well.. we will change out the control ad well. SR# 7727276619. Parts ordered and are not readily available currently. ; ordrng 1 W11459337 (UI harness.) and 1 W11370450 (Console) and 1 W11350214 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/19/2021
The model number and serial number are partially rubbed off. The numbers I can see verify the model number and the serial number is accurate for the digits visible. Picture included. Our customer has had a molted ice situation with a sheet of ice on bottom of bin. They turned the unit off so I was unable to view deficiency. There is an ice sheet behind the wire cover working all the way back to the auger motor. Picture included. Unit would not harvest or fill. I replaced the ice maker WPW10300024 from truck stock. Unit is now fully functional.; used 1 WPW10300024 (Ice maker) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/19/2021
Arrived at Lowes unable to locate washer. Will return if found; saved tckt
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78222
S. L.
Job Details: 03/19/2021
BP called let me know job was canceled.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78230
Sebastian
Job Details: 03/19/2021
Unit appears to be out of warranty replaced rack adjuster kit and also cleared out soap from dispenser release causing it to jam up collected for service fee and part did not charge laborers I didnt see that it was out of warranty till after I put the part in
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2021
Customer complaint is that the water and ice have stopped dispensing. Unit is still making ice. Found issue with the ui. Ordering ui.; ordrng 1 W11265135 (Dispenser ui)
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near San Antonio, TX 78251
Richard G.
Job Details: 03/19/2021
"Customer complaint is that the unit is flashing F5 and will not operate. Entered diagnostics and found error codes F5E3, F5E2, F2E1, lid lock codes and stuck key. lid lock was continuously clicking. Customer is going to look for the part for us to install, but will need to order the lid lock assembly in case she cannot find it."
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2021
Customer complaint is that the unit stops cooking and gives an error code. Entered diagnostics and found error codes F6E0 oven ui lost communication and F8E0 low fan speed stored multiple times. Ordering ui and blower.; ordrng 1 W11428583 (Console) and 1 W11261165 (Control) and 1 W11248652 (Blower)
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC0
Near San Antonio, TX 78222
S. L.
Job Details: 03/19/2021
.Customer provides receipt show DOP 3/21 snapped photo. Found shipping bolts still in unit. Removed bolts ran test no errors unit balanced all operations normal install instruct today.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Boerne, TX 78006
Tommy B.
Job Details: 03/19/2021
Customer stated the issue with the unit built up mildew and mold. Removed parts from interior so customer can clean. Unit will need a new drain hose attachment at the rear. Customer to provide new one returning when fridge needs to be serviced. Collected service call on 85631; schdld next appmnt for 3/24 WED !
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536BS00
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 03/19/2021
Customer stated unit isnt lighting on front two burners. Determined that the unit needs new burner caps. Replacing main four. Collected service call. ; ordrng 2 74007735 (Burner cap)s and 1 74007734 (Burner cap) and 1 74007736 (Burner cap)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78230
Sebastian
Job Details: 03/19/2021
Found unit was off level readjusted legs make sure unit was secure ran a calibration on unit found that there was an overload Error code. Mark as customer instruct
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model DCE33A-1BC
Near Boerne, TX 78006
Tommy B.
Job Details: 03/19/2021
Customer stated that the unit gets really hot and stopped making ice. Found issue to be caused by faulty water pump. Quoted cost of price for parts and labor to customer and customer declined service. Collected service call.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Helotes, TX 78023
Justin
Job Details: 03/19/2021
"Unit has a one-year additional builder warranty,; ordrng 1 W11238401 (Transformer) and 1 W11233913 (Thermostat sensor) and 1 W11346197 (Magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78260
Jim G.
Job Details: 03/19/2021
Replaced faulty gearcase. Issue was resolved. It was noticeable smoother operation after gearcase replacement.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Jim G.
Job Details: 03/19/2021
Verified a weak frost pattern. Amp draw on compressor was within bounds at approx 1.1. Resistance check on compressor were good however there appears to be a leak or low charge. Sending UV drier. ; ordrng 1 WPW10143759 (HV Drier)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78258
Jim G.
Job Details: 03/19/2021
Verified a loose actuator. It slipped out of the splutch assembly. Used wire to ensure it stayed secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78254
Justin
Job Details: 03/19/2021
Delivery team left the transfer bolts inside unit. Took them out and tested to complete.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near San Antonio, TX 78218
S. L.
Job Details: 03/19/2021
Removed top and front blower wheel cracked and stuck to motor assembly. Broke wheel off motor replaced motor and wheel vacuumed out unit reassembled tested all operations normal.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 03/19/2021
Called techline upon arrival troubleshot with Chris found bad PowerMax Board ordering power max to resolve issue per techline advise. SR7730296713; ordrng 1 W11394663 (PowerMax board)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78254
Justin
Job Details: 03/19/2021
Found duct going to Wall smashed not allowing Lint to escape properly. Customer needs builder to come back out and reinstall all duct. Not done very well.
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/19/2021
"Checked dryer found blower wheel broken, part is on order will install April 2nd per customer is next day off. Collected service call fee."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 03/19/2021
"Checked range found door seal falling, replaced seal tested range no issues, range is working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 03/19/2021
Arrived at Lowes unable to locate washer. Will return if found; saved tckt