Local Reviews
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Adam H.
REFRIGERATOR KITCHENAID KRFF707ESS01 Sr#7727197673. After installation of parts unit would not power back on. Spoke with the tech line SR number above after several tests we targeted the issue and was determined that pantry control needs to be replaced. Ordering cover to resolve issue.; ordrng 1 W10834494 (cover)
Adam H.
DRYER AMANA NED4655EW1 Installed all components tested unit issue resolved no strange noises or sounds.
Adam H.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Install components tested unit issue resolved. Advise customer of a 24 hour wait time before unit comes back to temperature.
John L.
WASHER MAYTAG MVWB965HC0 "Inspected unit, ran diagnostics and received a F7E5 shifter failure, tested spin and agitate. Found unit only agitates but will not shift to spin. Tested shifter, shifter does not have continuity. Also controls do not function as should replace both board and shifter to resolve this. Customer wants parts overnighted and repairs done the by tomorrow.; ordrng 1 W10817398 (clutch) and 1 W11196392 (cntrl-elec)"
John L.
WASHER AMANA NTW4516FW3 "RaN diagnostics got a F0E2 oversuds error. Tub did have standing water, drain pump worked getting water out of tub. Unit did have a soapy residue after drain, was able to get rid of residue. Tested unit in spin to check for grinding sounds. Unit does have sound of friction. Either the gearcase or inner tub causing noise. Replace both to resolve ; ordrng 1 W10554251 (spin basket) and 1 W10721967 (drive pulley) and 1 W10870910 (gearcase)"
John L.
REFRIGERATOR WHIRLPOOL WRF560SEYB05 "Inspected unit, found icemaker fell off. Placed icemaker back on."
Adam H.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Sr# 7727202078. Inspection of unit shows everything in proper working order. Customer states unit has not dropped in temperature everything has stayed cold and frozen as intended. Spoke with tech line SR number above. Tech line states after inspection of unit it has been determined that source of Soot not coming from refrigerator. Issue resolved
Uriah B.
WASHER MAYTAG MVWC465HW2 Valve not letting water in. Needs valve. ; ordrng 1 W11210459 (valve)
Uriah B.
ELEC SLIDE-IN WHIRLPOOL GY397LXUS03 Bake element is broken. Needs new element. Policy adjust to cover labor. ; ordrng 1 WPW10310274 (elmnt-bake)
Uriah B.
WASHER WHIRLPOOL WTW4816FW2 Valve leaking by. Replaced valve. ; used 1 W11210459 (VALVE) from stock
Uriah B.
WASHER MAYTAG MVWB835DC3 F6e2Needs ACU and UI. ; ordrng 1 W11120178 (console) and 1 W11170706 (cntrl-elec)
Uriah B.
OVEN WHIRLPOOL WFE770H0FZ2 "Found wiring to terminal block incorrect and charred. Replaced terminal block and fixed wiring. ; used 1 W11226234 (WIRE HARNESS), and 1 WPW10245259 (TERMINAL BLOCK) from stock"
Uriah B.
DISHWASHER MAYTAG MDB8989SHZ0 F2e1F5e1Ran test cycle and all checked ok. Cx to continue to observe.
Doug M.
ICEMAKER KITCHENAID KUIX305ESS1 "Inspected unit for not making ice, performed service diagnostics found 2 different issues,found recirculating pump not pump water over evaporator plate,found compressor not starting due to shorted start windings,diagnosed to need recirculating pump,compressor and evaporator,sealed system parts covered by manufacturer ; rqstng P&A on 1 W11325175 (RECIRCULATING PUMP ), ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Uriah B.
OVEN WHIRLPOOL WOS11EM4EB01 Replaced fuse and thermostat. All checks ok.
Doug M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit for water drip from dispenser found when filling glass a coulpe of water would fall,called tech line tech me disconnect water line under hinge cover then simulate fill to see if water drips at that connection no water dripping after fill,reconnected water line ,tested at dispenser again water did not drip every time glass was filled,a couple of drops of water would be considered nuisance drips,verified normal operation unit checks ok"
Doug M.
WASHER WHIRLPOOL WFW5620HW0 "Replaced listed parts due to f7e2 error code,tested unit operation checks ok"
Doug M.
RANGE MAYTAG CHE9800BCE "Inspected found bake element shorted burnt in two,diagnosed to need bake element; ordrng 1 WP74003019 (elmnt-bake)"
Michael R.
WASHER MAYTAG MHW5500FW1 "F9E1, F3E1, cleared error codes. Removed top and back panel and checked all connections, no kinks or punctures in the pressure hose. Removed the the filter and sucked up access water with shop vac, found the filter clogged up with paper, chain and other stuff, removed and clean filter with water. Put filter and panels back in place, balanced the appliance and performed a diagnostics test, completed with no issues or error codes."
Michael R.
WASHER MAYTAG MHW5630HC0 "The customer said it was making a loud pounding noise during spin cycle. No error codes, ran a spin cycle, it’s nice and smooth, it’s not making the grinding noise it was before. Performed a quick wash diagnostics test with the customer by my side, completed with no issues or abnormal noises. The customer asked me to run a drain and spin cycle, completed with no issues, possible an out of balance load, the appliance is working normal."
Michael R.
RANGE WHIRLPOOL WFE505W0JZ0 "Installed part ordered, the color was incorrect but the customer was good with it. Tested the the appliance it preheating and working normal"
Michael R.
WASHER WHIRLPOOL MHW5500FW1 "The model number on the job order is incorrect and serial number is correct, therefore wrong part. Put in the correct model number and reordered the part. ; ordrng 1 W10911042 (panel-cntl)"
Adam H.
WASHER WHIRLPOOL WFW6620HC0 Customer concern of shaking or walking while in cycle. Customer states when this happened to the unit that she had sheets and thick heavy towel in machine. I did inform customer that this could be likely cause of issue because washing like things with like things is very important one being heavier than the other could throw off balance. Inspection of unit shows no fault codes also quick test of unit shows everything in good working order no strange or abnormal noise is machine steady as a rock. Customer did have unit but it up against shelving not allowing for what little vibration or shake would be normal operating issue of this unit. Repositioned unit checked leveling no issues found.
Adam H.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Whileinstalling components for refrigerator heating assembly fill tube in freezer compartment wires are stripped and busted. Replace fill tube assembly to resolve issue.; ordrng 1 W10701614 (tube-water)
Adam H.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Sr #7727147958. While installing components for refrigerator found that thermistor in freezer compartment was separate/different style type of thermistor compared to what was on unit but also that existing thermistor was in wrong position. Called tech line to To see if thermistor that was received was in fact able to use on this refrigerator. SR number above. Tech line states that values of thermistors would not be different and therefore would work in the situation however tech line also suggests omeing out thermistor to find if is in fact bad or not. Combing of thermistor shows in working order. Installed components programmed control board and advise customer of a wait time for unit to come back to temperature. Issue resolved
John L.
WASHER MAYTAG MVWB965HC0 "Installed components, tested after installation. No leaks can be found. Issue resolved."
Michael R.
RANGE WHIRLPOOL WFG525S0JS0 "The panel was damaged, reordered part, please check for damages before sending me back out.; ordrng 1 W10162245 (panel-side)"
John L.
WASHER WHIRLPOOL WFC7500VW2 "Called Techline and spoke with Tj . Explained issues that customer is having with unit, and what has been replaced in unit. According to Techline everything has been done and unit goes through test mode without issue. Techline determined that nothing is wrong with unit. File #7727071270"
Michael R.
WASHER MAYTAG MHW5500FW1 "F9E1, F3E1, cleared error codes. Removed top and back panel and checked all connections, no kinks or punctures in the pressure hose. Removed the the filter and sucked up access water with shop vac, found the filter clogged up with paper, chain and other stuff, removed and clean filter with water. Put filter and panels back in place, balanced the appliance and performed a diagnostics test, completed with no issues or error codes."
Michael R.
DISHWASHER WHIRLPOOL WDT720PADM1 "F2E2 error code, checked connections, all good, reset breaker for 10 minutes, still getting error code. There is power to the control. Ordered console to resolve issue, also ordered control just in case; ordrng 1 W10751502 (elect control board) and 1 W10838676 (panel-cntl)"
Uriah B.
COOKTOP MAYTAG MER8800FZ0 Replaced cooktop. All checks ok.
Adam H.
REFRIGERATOR WHIRLPOOL WRS321SDHW00 "Inspection of unit shows ice container visibly broken/failed. Replaced ice container to resolve issue; ordrng 1 W10558424 (ice container,comp)"
Uriah B.
WASHER MAYTAG MHW5630HC0 F5e2F8e1F0e5Checked wiring and all operation. Errors do not seem to be an issue at this time. Cx to observe the timer for proper countdown since they have noticed that it gets stuck sometimes on a particular number for an extended period. Found seal clogged with hair and debris.; used 1 WP8567668 (TIE) from stock
Uriah B.
LAUNDRY WHIRLPOOL WFW5090JW0 "SR7727187538Verified power to filter and from filter. Proper power to board. Checked ohm reading on motor, drain pump, valves. Everything checks good. Needs another board; ordrng 1 W11334605 (TIMER/CONTROL)"
Uriah B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Motor lost home position. Needs IMW11294907 . Icemaker ; ordrng 1 W11294907 (icemaker)
Uriah B.
DRYER MAYTAG MEDC215EW1 Replaced timer. Cx to observe.
Uriah B.
RANGE KITCHENAID KSEB900ESS2 W11084243. Needs control parts covered by warranty.; ordrng 1 W11084243 (cntrl-elec)
Uriah B.
LAUNDRY MAYTAG MVWX655DW1 Replaced suspension. Ran calibration. Ran auto test. All checks ok.
Doug M.
M/W OTR WHIRLPOOL WMH53521HB3 "Inspected unit found unit is heating normal,found vent ligh not working,found light bulb is good,turned light switch on getting 120v to light socket,diagnosed to need light socket; ordrng 1 WPW10210878 (housng-lmp)"
Doug M.
LAUNDRY WHIRLPOOL CAE2795FQ "Inspected unit banging noise,unit is in a hotel laundry facility,found customer over loading unit by mixing sheets and towels fill tub completely full,informed customer not to mix loads and cut back on load size,verified normal operation unit checks ok"
Doug M.
COOKTOP JENN-AIR JJW3830DP01 "Replaced control panel due to f2e1 error code stuck key,tested unit operation checks ok"
Doug M.
DRYER MAYTAG MED6630HC0 "Inspected unit for long dry times,performed service diagnostics found no error codes,checked vent has good air flow,called tech line for vent exhaust temp range tech said 155-165 degrees f,tested vent temps average 127-138 not hot enough,diagnosed to need acu,heat element,thermistor and hi limit thermostat ; ordrng 1 W11350213 (ACU) and 1 WP3387747 (element) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"
Adam H.
WASHER MAYTAG MVWB865GW0 Install components calibrated unit ran verification cycle issue resolved
Adam H.
RANGE AMANA AER6303MFB2 Install component tested unit issue resolved
Adam H.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Install components tested unit. No leaks icemaker is calling for water issue resolved
Adam H.
REFRIGERATOR KITCHENAID KRMF606ESS01 Installed components tested unit issue resolved
Adam H.
WASHER WHIRLPOOL GHW9100LW1 Customer complaint of doorhandle snapped off. That is a secondary underlying issue main problem with unit is start button is dead. Looking up the part shows as discontinued. Customer understood that because the unit is older there was a chance that the part was no longer available. Customer took the chance ran diagnostics looked at part number ui has been discontinued. Customer was charged service call plus tax. Issue resolved
John L.
DRYER ROPER RED4516FW "Inspected unit, ran tests. Found no issues with unit. Unit runs as designed."
John L.
WASHER WHIRLPOOL WFW5090JW1 "Inspected unit, unit wobbles when on spin. Balancing was not the issue after further inspection found issue causing unit to shake. Was able to find cause of wobble. Shipping bolt were still attached to unit, removed bolts. Issue resolved."
John L.
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit, had a long fill error. Tested all components, found no hot water to unit. Found water off at faucet, turned on water. Recalibrated unit and ran test cycle. Unit running as designed."
Uriah B.
WASHER WHIRLPOOL WTW8500DW2 Replaced gearcase. Ran calibration. Ran auto test. All checks ok.
Chris S.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 The water valve to the unit was very slow. Customer will have the valve changed. The fill tube was frozen over. I thawed it. I did a harvest cycle and the ice maker filled properly. All operations check ok. ; used 1 482338 (SEALANT ) from stock
Adam H.
WASHER WHIRLPOOL CAE2745FQ1 Customers main concern was with proper drainage. Inspection of unit shows no error codes but customers installation of drain hose was incorrect and manual testing of water valves show poor water volume coming into units. Replace water valve and strike to resolve issue. Unit is commercial so parts are covered for 24 and labor for three months. Customer was charged a total for diagnostic fees parts will be covered under manufacturer warranty.; ordrng 1 W10240513 (door strike) and 1 W10843663 (valve)
Uriah B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced paddle, spring and shield."
Uriah B.
MICROWAVE WHIRLPOOL WMH32519HZ2 Replaced control board.
Uriah B.
REFRIGERATOR WHIRLPOOL WRX988SIBW00 Confirmed previous assessment. Drain line was clogged and froze in drain pan. Ice build up froze drawer bin into place.
Adam H.
WASHER WHIRLPOOL WTW5000DW2 Inspection of unit shows error code for long fill no fill. Manual testing of water valve shows good water pressure and good volume of water but customer has hot water valve open hose leading to nowhere. Customers also states they are on well water. Inspection of water valve the show debris inside valve. Replaced water valve to resolve issue and address open ended hot water valve with customer. Also the way the customer has drain line set up for hose makes it so water will constantly be a pressure issue for drain pump advise customer to redirect or have professional plumber come and address drain line.; ordrng 1 W11025984 (valve)
Chris S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 I installed the led module in the fc. All operations check ok.
Adam H.
DRYER WHIRLPOOL UNCONFIRMED Tried calling customer before arrival voicemail. Arrived at customers location no answer at the door. Customer had previous tickets on February 17 for washer at that time customer stated she was unable to keep appointments and would reschedule for following Friday. Will be scheduling follow up dryer appointment for same day this coming Friday to coincide with washing machine ticket. ; schdld next appmnt for 2/21 FRI !
Chris S.
DISHWASHER MAYTAG MDB8989SHZ0 I installed the slides and rack. All operations check ok.
Chris S.
DRYER WHIRLPOOL WED4815EW1 The dryer wasn’t heating at all but would run. The disconnect box has a fuse that is gone bad. Customer will have the fuse replaced. I secured the wire harness with wire tie. ; used 1 WP8567668 (WIRE TIE ) from stock
Uriah B.
WASHER MAYTAG MVWX655DW1 "No error codes present. Cx experiencing incorrect water level in deep water wash cycle. Reset unit and did a load size calibration. Cx to observe. Suspension looks good, water flow looks good. If still an issue, pre order control. ; used 1 WP8567668 (TIE) from stock"
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Replaced icemaker, arm, extension, and ice bin. All checks ok. Cx to observe."
Chris S.
LAUNDRY WHIRLPOOL WRS321SDHZ01 The door has a small ding. Customer said she will keep the old door with the original damage
John L.
REFRIGERATOR JENN-AIR JFX2897DRP02 "Inspected unit, found issue to be with motor and wiring in door that is causing failure to ice dispenser. Will need to replace door and motor components to resolve this issue.; ordrng 1 2198628 (seal) and 1 W10215646 (motor,dispenser) and 1 W10347051 (plate) and 1 W10347114 (shaft) and 1 W10347120 (clip) and 1 W10503829 (dor-fip ss)"
Doug M.
WASHER MAYTAG MVWC565FW2 "Inspected unit for not advancing cycling,performed service diagnostics found f5e2 error code lid latch fault,replaced lid latch tested unit operation checks ok ; used 1 W11307244 (LATCH) from stock"
John L.
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Called Techline spoke with Dafney, explained issues having with unit. Ran diagnostics as directed by Techline, did not find any errors. Customer extremely upset with unit, and loosing a lot of food because of issues with this unit. After inspecting unit further found unit loosing Freon from evaporator. Will need to replace evaporators to repair. Customer not happy, explained to contact Whirlpool and explain issues if not happy with unit.; ordrng 1 W10570565 (evaporator) and 1 W10637660 (harns-wire) and 1 W10866518 (cntrl-elec)"
John L.
REFRIGERATOR MAYTAG MRT118FFFH04 "Inspected unit, found issue with door. Lower hinge slot is slightly off giving the door a tilt. Tried to make adjustments, but remains the same will need to replace door and hinges to resolve this issue. Explained to customer that doors take a few weeks to acquire and will come back as soon as door arrives.; ordrng 1 2254618 (hinge center) and 1 W10680726 (dor-fip) and 1 W10843861 (roller-cab)"
John L.
WASHER MAYTAG MVWB865GW0 "F5E1 lid lock error, ran test on unit. Lock activates as should but my not activate at all times. Replace to resolve.; ordrng 1 W10787878 (latch)"
Adam H.
WASHER WHIRLPOOL WTW7500GW0 Inspection of unit shows visibly broken field left hand lid hinge. Replace glass tab and both hinges to resolve issue; ordrng 1 8563965 (hinge) and 1 8572974 (hinge) and 6 W10339706 (screw)s and 1 W10594141 (hinge) and 1 W10594142 (hinge) and 2 W10631074 (lid bumper)s and 2 W10708964 (bearing)s and 1 W11038208 (lid)
Doug M.
DISHWASHER MAYTAG MDB4949SHZ0 "Inspected unit for not filling,found bad connection to fill valve not allowing 120v to valve,reset connection with wire tie,tested unit operation checks ok ; used 1 WP8567668 (WIRE TIE) from stock"
Doug M.
COOKTOP JENN-AIR JED3536WB01 "Replaced left front burner switch and element due to short, tested unit operation checks ok"
Chris S.
RANGE WHIR WEE730H0DS0 The switch that we installed was the incorrect part we will order and replace the switch. ; ordrng 1 W11162115 (switch-inf)
Doug M.
FREEZER WHIRLPOOL EV171NYM "Inspected unit for not cooling correctly found good frost pattern on evaporator,found evaporator fan motor not running with 120v to motor diagnosed to need fan motor ; ordrng 1 WP3-60336-001 (motor-evap)"
John L.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Installed all components, tested after installation."
Adam H.
WASHER MAYTAG MVWC565FW1 Inspection of unit shows one error code for over suds. Explain to customer how to fix this problem by flushing the system once or twice to get rid of excess soap. Calibrated unit and ran verification cycle all functions work as designed. Customers main concern was the amount of time the unit took to wash single cycle but after educating customer on various selections for unit issue has been resolved.
John L.
REFRIGERATOR KITCHEN AID KSC24C8EYP02 "Still not resolving issue, contacted Techline and spoke with Sterling. Discussed issues having with unit, and issues locating parts needed to resolve this issue. Techline was able to pull hose needed to fit unit in order to resolve this issue. Will order and replace.; ordrng 1 WPW10279885 (tube-water)"
John L.
DRYER WHIRLPOOL WED5000DW "Inspected unit, found air flow issue. Was able to locate restriction from ventilation line. Was able to clear obstruction. Airflow no longer restricted. Issue resolved."
Adam H.
DRYER AMANA NED4655EW1 "Customers main concern of unit not heating all the time. Inspection of unit shows proper voltage but heating element dropping in and out. As well as thumping or screeching noise coming from support rollers. Replace heating element in fuses as well as support rollers and bearing to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 3 3397590 (sub 349241t)s and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 691366 (idler pulley) and 1 692526 (sub 279441) and 1 90296 (clip) and 1 W10131364 (belt,drive) and 1 W10724237 (element)"
John L.
UPRIGHT / CHEST WHIRLPOOL WZC3115DW01 "Installed compressor, charged unit. Unit is holding pressure, issue resolved"
John L.
MICROWAVE JENN-AIR JMC2430DS01 "Installed panel, unit now functions. Issue has been resolved."
Adam H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Inspection of unit shows multiple lights in multiple positions not responding. Replace module and power board to resolve issue; rqstng P&A on 1 W10790783 (cntrl-elec) and 1 W10843353 (module) and 5 W10843846 (module)s
Adam H.
RANGE WHIRLPOOL WEE510S0FS2 Install component tested unit issue resolved
John L.
DRYER MAYTAG MEDX6STBW0 "Installed all components, ran unit. Unit is heating. Issue resolved."
Adam H.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Sr# 7727142925. Spoke with tech line to troubleshoot issue with refrigerator compartment not cooling. Tech line states because of bored flashing and fridge not cooling but freezer keeping proper temperature and L tests passing to replace both control and user interface to resolve issue.; ordrng 1 W11114478 (CONTROL ) and 1 W11161172 (cntrl-elec)
Adam H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed components issue resolved.
Adam H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ Install components tested unit issue resolved. Advise customer to discard first three or four batches of ice.
Adam H.
DRYER AMANA NED4655EW1 "Inspection of unit shows no heat but correct voltage replaced thermistor and thermal cut off from truck stock to resolve issue; used 1 3387134 (Thermistor), and 1 3977393 (Thermal cut off) from stock"
John L.
DRYER ROPER RED4516FW0 "Inspected dryer, found issue with roller. Replaced roller, and issue was resolved.; used 1 349241T (SUPPORT) from stock"
Adam H.
WASHER MAYTAG MVWB765FW3 Installed components calibrated unit ran verification cycle issue resolved.
Adam H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer complaint of icemaker powering on and off. Testing of icemaker will not jump. Replace icemaker and harness to resolve issue; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire)
John L.
RANGE WHIRLPOOL WFE320M0EW2 "installed board, still didn’t power on. Called Techline and spoke with Butch. Ran a few test and found power coming from neutral side. Checked at outlet again and found issues with power readings at outlet. Readings tend to fluctuate at time reading properly at other not. Issue with electrical not with unit. file 7727121789"
Adam H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Inspection of unit shows icemaker not dispensing but producing. Container itself not free spinning and auger motor bogs down and stops altogether. Replace ice bin and auger motor to resolve issue; ordrng 1 2152713 (solenoid) and 1 W10558423 (ice container,comp)"
John L.
WASHER MAYTAG MVWC465HW2 "Replaced tub ring, issue resolved"
John L.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Replaced valves, icemaker getting water. Issue resolved."
John L.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Clled Techline spoke with Brian, explained issues having with unit. Techline tried to do video call to try and determine issues. Issues with video did not allow for assistance. Called Techline again, spoke with Robert. Pulled up previous notes. Determined that may be defrost issue, unit may not be timing out on defrost. Recommends replacement of control and heater harness to resolve issue.SR # 7727147958; ordrng 1 12791419SP (thermistor) and 1 W10317076 (cntrl-elec) and 1 W10677146 (cntrl-elec)"
John L.
RANGE JENN-AIR PRG4810NP "Installed component, issue has been resolved."
Adam H.
WASHER WHIRLPOOL CAE2745FQ0 Customer complaint of unit not spinning close leaving soaking wet. Inspection of unit shows error code for long fill no fill but hot water is not hooked to unit manual testing of both spin and drain work as designed calibrated unit issue resolved. Unit is out of warranty and was charged a total for diagnostics.
Adam H.
FREEZER WHIRLPOOL WZF34X20DW01 Install components tested unit issue resolved.
John L.
WASHER WHIRLPOOL WTW8040DW0 "Ran diagnostics received 2 errors F0E3 overload, F0E5 off balance. Tested all components for issues. Could not find any signs of leak. Leak may have been caused by overload and balance issue. No issues found with unit at this time."
John L.
DRYER WHIRLPOOL WED8620HC0 "Installed board, tested after installation. Issue resolved"
John L.
MICROWAVE WHIRLPOOL WMH31017HZ3 "Installed interlock, issue still remains. Unit powers on, range lights work, but inner light not turning on and blower fan doesn’t turn on as well. Unit will still only count down without function. Replace board to resolve this issue.2106896743; ordrng 1 W10849829 (cntrl-elec)"
Adam H.
RANGE WHIRLPOOL WFE505W0JS0 Install components tested unit issue resolved
John L.
RANGE WHIRLPOOL WFE505W0HZ1 "Inspected unit, found issue to be with main controller. Replace control to resolve this issue.; ordrng 1 W11204517 (cntrl-elec)"
John L.
DISHWASHER AMANA ADB1400AGB1 "Installed board, tested after installation. Issue resolved."
Adam H.
WASHER MAYTAG MVWB865GW0 Unit will let me calibrate but we’re trying to run verification cycle lid lock will stop at 15 and not allow unit to agitate manual testing of lid lock shows good working condition. But again trying to run verification cycle lid lock will not let function advance. Replace lid lock to resolve issue; ordrng 1 W10787878 (latch)
John L.
RANGE WHIRLPOOL WFE525S0HZ0 "Inspected unit, found issue to be with panel. Replace to resolve.; ordrng 1 W11038143 (cntrl-elec)"
Adam H.
WASHER MAYTAG MVWB880BW0 Customer does not wish to pay out-of-pocket repairs or diagnosis. Declined any service
John L.
DRYER WHIRLPOOL WED4815EW1 Inspected unit found issues being caused by dent on cabinet and lint housing rubbing on fan. Replace these components to resolve this issues.; ordrng 1 339956 (seal) and 1 348368 (lint chute assy) and 1 694089 (sub 279711) and 1 8530603 (cabinet) and 1 8577230 (housing)
John L.
WASHER WHIRLPOOL WTW4616FW2 "Inspected unit, had F8E1 long fill. Tested valves, cold side barely dispenses. Replace valve to resolve.; ordrng 1 W10869799 (valve)"
Adam H.
WASHER MAYTAG MHW3505FW1 Inspection of unit shows error code f3e1 water level system error. Manually testing of pressure switch shows good working order as of time leaving customers home unit was in working condition. Customer has declined any further service repair. Unit is out of warranty and customer was charged.
John L.
WASHER WHIRLPOOL WTW4816FW2 "Ran diagnostics on unit. Got a F5E2 lid lock fault. Ran test on lock, lock does not function and will not lock. Replace lock to resolve this issue.; ordrng 1 W10682535 (latch)"
Adam H.
WASHER WHIRLPOOL WTW5000DW2 Customer states she is under the weather and will have to reschedule appointment I told her that would be fine. Customers also states there should have been two tickets one for the washer and one for the dryer. Told customer I would reschedule appointment for washer for the following Monday but just to be on the safe side she should call again and reschedule an appointment for the dryer for the same day.; schdld next appmnt for 2/24 MON !
Adam H.
WASHER MAYTAG MVWC465HW2 Customers concern was unit making too much noise. Inspection of unit shows no error codes. Verification cycle also shows good working order. However installer zip tied drain hose to customers Fossetts. Fossett does vibrate and shake violently when unit is in both drain and spin cycle. Customer insisted I remove zip tie to see if that would resolve the issue after removing zip ties and testing unit both manually and an automatic cycle vibration from Fossett has gone away significantly but I advise customer that drain hose needs to be secured into drain stem to prevent hose from coming out and flooding the room. Customer does not understand why unit would do such a thing none of her other machines ever had I did advise customer that this was a safety measure to keep this from happening. Customer seems unsatisfied with diagnosis and advice. The only advice I could give to customer was to contact professional plumber to resolve shaking or vibrating Fossett.
Adam H.
DRYER MAYTAG MED5630HW1 Inspection of unit shows dryer was unlevel. Leveled out feet noise gone. Issue resolved
John L.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Installed compressor, charged unit. Unit holding charge and is cooling. Issue has been resolved."
Uriah B.
WASHER WHIRLPOOL WTW7300DW0 F9e2F0e5F2e1Checked wire connections. Checked to ensure all components were properly installed. Found multiple error codes. Ran auto test cycle and manually tested error code components. Drain and operations check ok. Cx to observe. ; used 1 WP8567668 (TIE) from stock
Uriah B.
DRYER ROPER RED4516FW Found wiring loose. Ensured proper connection to terminals. Checked operation. ; used 1 WP8567668 (TIE) from stock
Uriah B.
WASHER WHIRLPOOL WTW5000DW2 "Replaced gearcase, belt, drive pulley, capacitor. Ran recalibration. Ran auto test. All checks ok."
Uriah B.
MICROWAVE WHIRLPOOL WMH32519HZ2 Light will not turn off. Needs control board. ; ordrng 1 W11342846 (CONTROL)
Uriah B.
REFRIGERATOR WHIRLPOOL WRX988SIBW00 Unable to open freezer door due to ice build up. Cleared drain of all debris of which there was a significant amount. Cx to let unit defrost. Will cal back when defrosted.
Uriah B.
M/W OTR MAYTAG MMV1174FZ2 Light always on. Replaced control board. All checks ok.
Uriah B.
WASHER MAYTAG MVWC565FW1 "Oil all over machine. Needs motor, gearcase, capacitor, actuator, pulley, belt.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11395618 (CAPACTIOR) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
Uriah B.
WASHER WHIRLPOOL WTW4816FW2 Valve not letting cold through. Replaced valve. All checks ok. ; used 1 W11210459 (VALVE) from stock
Uriah B.
DISHWASHER WHIRLPOOL WDP370PAHW0 Replaced pump and motor. Ran test cycle. All checks ok.
Uriah B.
DISHWASHER WHIRLPOOL WDT970SAHV0 Found no loop in the drain line. Put loop into line and left cx to observe.; used 2 WP8567668 (TIE) from stock
Uriah B.
DRYER MAYTAG MEDC215EW1 Timer not advancing. Needs timer. ; ordrng 1 WPW10185982 (timer)
Uriah B.
MICROWAVE WHIRLPOOL WMH32519HV1 "Replaced transformer, capacitor, diode, magnetron. Ran test cycle. All checks ok."
Chris S.
BELLA WHIRLPOOL WRF954CIHZ00 I installed the door and gasket. I sealed the frame with sealant. All operations check ok.
Chris S.
WASHER MAYTAG MVWB865GW0 There were no error codes. Everything is functioning as expected. There is a film on he sides of tub. I was able to obtain a sample and it appears to be soap residue. Customer will use less detergent and will do clean cycle to clean the washer. All operations check ok at this time.
Chris S.
DISHWASHER WHIRLPOOL WDF520PADM7 The control board was not installed correctly. I installed the control and checked operation all operations check ok.
Chris S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 I adjusted the evaporator cover to try reduce the rattle caused by the evaporator fan running it is running quietly at this time customer Will observe and let us know if the rattle comes back at any time.
Uriah B.
REFRIGERATOR WHIRLPOOL WRT311FZDT01 Cx had extra shelf piece in the door. Hitting the drawer on the inside. Causing the door to remain open.
Chris S.
KITCHEN WHIRLPOOL WDF330PAHB2 I did a diagnostic cycle and found no error codes. I started multiple cycles and it worked correctly every time. I instructed customer on how to start various cycles.
Chris S.
BELLA KITCHENAID KRFC704FBS00 I installed the compressor and charged with 4.65 oz of 134A. All operations check ok at this time. Customer will observe.
Uriah B.
REFRIGERATOR WHIRLPOOL n/a Needs longer to thaw out. Door needs to be open before we return.; saved tckt
Chris S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 The freezer led module is not working causing the upper RC modules to not come on. ; ordrng 1 W11205083 (module)
Uriah B.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Cx having trouble with buttons on control. Removed and adjusted wiring behind the UI control. Cx to observe. ; used 1 WP8567668 (TIE) from stock
Uriah B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replaced all electronic controls, inverter box, UI control, hv control. Wire harness to door is bad, needs door.; ordrng 1 W10815674 (dor-fip ss)"
Uriah B.
OVEN WHIRLPOOL WOS11EM4EB01 Fuse is broken. Needs fuse. W11025102Ordering thermostat as well. ; ordrng 1 W11025102 (fuse-thrml) and 1 W11034459 (thrmst-fix)
Uriah B.
WASHER MAYTAG MVWC565FW1 "Replaced motor, gearcase, pulley, actuator, belt, capacitor, belt shield. Ran calibration and auto test cycle. All checks ok."
Uriah B.
FREEZER KITCHENAID KRMF706ESS01 "Replaced frame, trivet, and freezer bin. Leds still not lighting, needs control board. Not getting any voltage at the lead led module on left side of RC.; ordrng 1 W10804160 (cntrl-elec)"
Uriah B.
DRYER AMANA NED4655EW1 Replaced timer. Checked all other components. All checks ok at this time.
Uriah B.
RANGE WHIR WEE730H0DS0 Changed switch. All checks ok. Cx to observe and if she wants knob will inform Leslie. W10828837. Knob.; saved tckt
Uriah B.
WASHER WHIRLPOOL WTW5000DW3 Cx needed explanation on cycle settings and water lines were reversed.
Uriah B.
LAUNDRY WHIRLPOOL MHW5630HC Cx cancelled because she ran two loads with no issue.
Uriah B.
RANGE WHIRLPOOL WFE550S0HZ1 Replaced switch. Since last time out cx ran clean cycle and control went out in middle of clean cycle. All connections and fuse check good. Elements check good. Not getting proper voltage at control p1-1 to p1-3. Needs new control board. ; ordrng 1 W11295998 (cntrl-elec)
Doug M.
BELLA KITCHENAID KRFC704FSS00 "Replaced listed parts per tech line and service pointer due to ice build up and evaporator and suction line,tested unit operation checks ok"
Doug M.
DRYER WHIRLPOOL WED7990FW0 Replaced filter due to not sealing correctly.tested unit operation checks ok
Doug M.
DRYER WHIRLPOOL WED5300SQ0 "Replaced thermostat and thermal fuse due to shorting,tested unit operation checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Replaced fill valve and union connector to water dispenser,still drips,called tech line,tech had me disconnect water at bottom and simulate fill at dispenser yo see if water drips there,no water dripping,tech said drip from dispenser is nuisance drip and that’s why they install a drip tray,unit is working as designed per tech line,#7727152345"
Doug M.
REFRIGERATOR MAYTAG MFI2570FEZ07 Customer could not make appointment today; schdld next appmnt for 2/15 SAT !
Doug M.
REFRIG WHIRLPOOL WRV986FDEM01 "Replaced icemaker and fill valve due to not making ice and not filling,icemaker filled operation checks ok"
Doug M.
REFRIGERATOR MAYTAG MFI2570FEZ07 "Inspected unit found ice door not closing properly and ice container not dispensing properly,diagnosed to need SEPARATER and ice bin; ordrng 1 W11185686 (ice-contnr) and 1 WPW10353552 (separator)"
Doug M.
WASHER WHIRLPOOL WFW6620HC0 "Replaced pump and dispenser for leak,putting unit back together found hole in bellow,diagnosed to need bellow; ordrng 1 W11314648 (bellow)"
Doug M.
N/A N/A n/a "Replaced fuse due shorting due to loose connection in outlet,found door switch error,replaced door switches,tested unit operation checks ok ; used 1 W10138793 (FUSE), and 3 W10727360 (SWITCH) from stock"
Doug M.
RANGE MAYTAG MGT8885XS00 "Inspected unit found several issues,found short in left front burner switch,found partial/no display on oven control and igniter not glowing,diagnosed to need switch harness,oven control and bake igniters ; rqstng P&A on 1 W10878903 (cntrl-elec) and 1 WP7432P143-60 (igniter- b) and 1 WPW10204718 (harns-wire) and 1 WPW10324738 (igntr-oven)"
John L.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Installed control ui panel, recalibrated unit. Issue may be resolved."
John L.
DISHWASHER WHIRLPOOL WDF520PADM7 "Installed all components, issue has been resolved."
Adam H.
WASHER AMANA NTW4516FW3 Install components calibrated unit ran verification cycle issue resolved.
John L.
WASHER WHIRLPOOL WFC7500VW2 "Installed components, ran diagnostic test cycle. Unit ran through cycle without issue. Resolved."
John L.
RANGE AMANA ACR4303MFB3 "Installed board, set unit. Issue resolved."
Adam H.
DRYER MAYTAG MEDX655DW1 Inspection of unit shows units not getting proper voltage. Testing of unit shows only 122 V coming in. Advise customer to contact professional electrician to resolve her issue..
John L.
WASHER WHIRLPOOL WTW4855HW1 This unit was worked on and completed on a previous ticket
John L.
WASHER WHIRLPOOL WTW5000DW2 "Installed all components, issue resolved."
Uriah B.
WASHER WHIRLPOOL WTW8040DW "F9e1F8e6F9e2F0e5F2e1Checked all operations, all wire harness connections. Manual tests on everything from drain to spin to. Removed blockage in the drain line. Secured and adjusted the drain line. All checks ok. ; used 1 WP8567668 (TIE) from stock"
John L.
WASHER MAYTAG MVWC465HW Inspected unit found cabinet to be damaged. Unit no longer sits flat and tends to wobble. Replace cabinet to resolve issue.; rqstng P&A on 1 W10478060 (cabinet)
Adam H.
WASHER MAYTAG MVWB765FW3 Sr#7727117470. After replacing Consol issue unresolved spoke with tech line tech line states replacing lid lock will resolve this issue. Ordering lid lock per tech line.; ordrng 1 W10787878 (latch)
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced both compartment thermistors. Replaced control board. All checks ok. Cx to observe.
Uriah B.
DISHWASHER KITCHENAID KDTE334GPS0 "Checked wiring, all operations, all checked ok. Adjusted upper rack and adjusted door handle. Reset unit and cleared codes."
Chris S.
DRYER WHIRLPOOL WED8000DW4 There was a sock caught in the blower housing rubbing on the blower wheel. I removed the sock and secured wire harness with wire tie. ; used 1 WP8567668 (WIRE TIE) from stock
John L.
DRYER WHIRLPOOL WED7500GC0 "Inspected unit, found issue to be with inner door to dryer. Door warped not allowing door to shut properly, also seal on door missing allowing air to escape when drying. Replace inner door and all related components to resolve issue.; ordrng 2 3387565 (spring,door)s and 1 W10284140 (hinge) and 1 W10284141 (hinge) and 1 W10675495 (strike) and 1 W11087235 (door)"
Doug M.
ICEMAKER WHIRLPOOL KUIX535HPA00 Replaced external pump due to short tested unit operation checks ok
Adam H.
WASHER MAYTAG MVWB865GW0 Inspection of unit shows multiple error codes. One for long Fill no fill And one for Motor stater overheat. Replace water valve rotor stater and clutch to resolve issues.; ordrng 1 W10006482 (rotor) and 1 W10006483 (stator) and 1 W10758828 (valve) and 1 W10817398 (clutch) and 1 W10849297 (harns-wire)
Chris S.
OVEN WHIRLPOOL WOC54EC7HS00 The UI was mostly unresponsive. I was unable to start a bake cycle or a cook cycle in the microwave. I then restarted the unit and was then able to operate both the oven and microwave better but still not as well as expected. ; rqstng P&A on 1 W11261167 (cntrl-elec) and 1 W11290642 (console)
Chris S.
RANGE WHIR WEE730H0DS0 The right front burner is staying on high heat. ; ordrng 1 W10911303 (switch-inf)
Uriah B.
RANGE WHIRLPOOL WFE550S0HZ1 No operation of left front element. Needs switch and element. ; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10434452 (switch-inf)
Uriah B.
27' VMAX TOP LOA MAYTAG MVWC565FW1 Recalibrated unit. Reset unit. Secured drain. Found that the unit was operating as intended. Cx experiencing dry clothes at cycle end. ; used 1 WP8567668 (TIE) from stock
Uriah B.
MICROWAVE WHIRLPOOL WMH32519HV1 "Amp draw 7Watts. 500Needs magnetron, transformer, diode, capacitor. ; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
Uriah B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Parts not in at Tribles. Truck never showed up. Please call cx when parts are in to reschedule. ; saved tckt
Chris S.
FREEZER KITCHENAID KRMF706ESS01 "I installed the doors,freezer bin and slides as well as the module. The middle freezer bin is also broken. We will taken payment in full when we return to install the last parts. I installed the led module and the lights still didn’t come on. ; ordrng 1 W10847515 (frame) and 1 W11026418 (trivet) and 1 W11387048 (FREEZER BIN)"
Adam H.
RANGE WHIRLPOOL WFE505W0JS0 Inspection of unit shows terminal block blown out wires fried. Replace terminal block to resolve issue; ordrng 3 3400016 (screw)s and 6 3400029 (nut)s and 1 W10245259 (block-term) and 1 W11134842 (harns-wire)
Adam H.
WASHER MAYTAG MVWB865GW0 Inspection of unit shows control board nonresponsive unable to enter diagnostic. Further inspection shows water valve plug with some kind of debris. Replace consul and control as well as water valve to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire) and 1 W11114420 (cntrl-elec) and 1 W11114670 (console)
John L.
DRYER MAYTAG MEDX6STBW0 "Inspected unit, tested for air flow. Air flow not issue. Tested temperatures, unit not getting into proper temperature reange. Replace all heating components to resolve issue.; ordrng 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10724237 (element) and 1 W10900067 (cutoff-tml)"
Adam H.
WASHER AMANA NTW4516FW3 Contacted customer before arrival. Contact phone number is owner of rental property. Owner states tenant is out of town and will not return will have to reschedule.; schdld next appmnt for 2/21 FRI !
John L.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Inspected unit, ran diagnostics. Tested icemaker for function. Icemaker functioning fine. Motor turns and calls for water. Found valve to icemaker cause of no ice production. Will need to replace valves to resolve this. ; ordrng 1 W10341329 (valve) and 1 W10394076 (valve-inlt)"
John L.
WASHER MAYTAG MVWB965HC0 "F0E3 overload, F8E1 long fill. After further inspection found issue with gearcase. Replace gearcase valves and hose to detergent dispenser to resolve issues.; ordrng 1 W10006491 (gearcase) and 1 W10465981 (valve) and 1 W10749750 (DETERGENT DISPENSER )"
Adam H.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Inspection of unit shows water leaking from inlet valve. Replace valve to resolve issue; ordrng 1 W10498995 (valve-inlt)
Uriah B.
DISHWASHER WHIRLPOOL WDP370PAHW0 F4e3F7e1Pump getting power but not operating. Needs pump and motor assembly. ; ordrng 1 W11025157 (pump&motor) and 1 W11087227 (cntrl-elec)
Uriah B.
WASHER WHIRLPOOL WTW5000DW2 Oil all over the place under unit. Needs gearcase and components. ; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11239857 (belt) and 1 W11395618 (CAPACITOR)
Uriah B.
LAUNDRY WHIRLPOOL WFW5090JW0 Replaced timer. Plugged in and was getting no operation at the UI. Power to the UI was correct 15dcv and 5dcv.Needs UI. W11306664; ordrng 1 W11306664 (UI)
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Found that the icemaker is overfilling the bin. Needs icemaker, ice bin, arm and extension. ; ordrng 1 W11185686 (ice-contnr) and 1 W11226459 (ARM SHUT OFF) and 1 WPW10300024 (icemaker) and 1 WPW10351019 (extension)"
Adam H.
WASHER WHIRLPOOL WTW8040DW4 Inspection of unit shows error code for long fill no fill. Replaced water valve to resolve issue. Calibrated and ran verification cycle issue resolved
Uriah B.
DISHWASHER MAYTAG MDB8989SHZ0 Upper rack is catching on the left side on the door gasket. Unit is level and square. Needs rack and rails. ; ordrng 1 W11259785 (track LEFT) and 1 W11259786 (trackRIGHT) and 1 WPW10312792 (dishrack)
John L.
RANGE WHIRLPOOL WFC310S0ES3 "Replaced board, issue has been resolved."
Uriah B.
FREEZER WHIRLPOOL WZF79R20DW03 Needs door. Bent badly at the top. ; ordrng 1 W10733695 (gasket-dor) and 1 W10747004 (dor-fmd)
Adam H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Install components tested unit issue resolved
Doug M.
DRYER MAYTAG MGDB835DC4 "Inspected for vibration noise,found noise coming from blower and motor area,diagnosed to need blower and drive motor ; ordrng 1 W11126010 (motor-drve) and 1 WP697772 (blower wheel)"
Adam H.
WASHER WHIRLPOOL WFW3090JW0 Inspection of unit shows washer stuck in demo mode. Removed unit from demo mode ran test cycle issue resolved.
John L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed components, issue has been resolved."