Replaced faulty heater assembly. Issue resolve.

Unit thinks a door is open, no doors open and no cooling whatsoever or lights. All issues are related to unit thinking the door is open. After exstensive testing finding issue to be an internal wiring issue. Thought was main control as could hear it attempting to close the the relay. Customer has already changed the board. Customer is going to attempt to get unit running by jumping the freezer door switch.

Place the control and the user interface tested unit to complete unit is baking broiling and the light is operating as it should

Customer stated unit having poor wash performance. Confirmed issue to be weak motor. Ordering sump assembly to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W10847562 (Sump assembly)

Rediagosed unit to find primary issue was the thermal fuse.Customer wished to proceed with repair. Replaced thermal fuse and sensor harness to resolve the issue. Unit testing good now. No further issues at this point. Used WP3392519 thermal fuse from stock. ; used 1 W10909685 (Thermal fuse) from stock

Installed new capacitor. Compressor not running. Installed new compressor and drier. Recharged unit. Holding pressure. Good frost pattern. No further issues. Job complete.

I found burner caps were swapped and not seated properly likely causing ignition issue. Found spark module functioning properly. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock

Installed new door. No further issues. Job complete.

Spray arm is melted. Ordering heating element and spray arm. Safety file number. 7733140901; ordrng 1 W10518394 (Heating element) and 1 WPW10491331 (Spray arm)

Repalced ice maker. On install ice maker auger trim cracked. Ordering part. ; ordrng 1 Wp2212369 (1)

W11317283 inverter, Found that the inverter is making a terrible buzzing noise when exposed also found that the inverter board has a full 120. Inverter seems to be down as it is not providing the power to kick on compressor. Verified good windings at the compressor. Customer to try to buy inverter box on their own and make repair if.

"Inspected unit for noise, found that the drain hose was not install properly hitting against the dryer, used green zip ties to reinstall drain hose, tested unit ran diagnostic found no errors, ran manual test filled with water drained unit, hose did not move around, also tested high speed spin hose did not hit against dryer, unit operation checks okay"

Installed new gas valve. No leaks. Unit is working properly. Job complete.

"Inspected, unit for lid lock broken, obvious led strike broken, replaced strike. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"

Replaced overfill switch and noticed no overfill lever. Ordering lever. Code 6-4 float switch open. Ordering control. ; ordrng 1 W11087226 (Control) and 1 WPW10195037 (Lever overfill)

Customer stated they have put 2 new water filters in the last 45 days. Water slows way down after 2 weeks of use. Found cause to be clogged filter housing. Ordering filter housing to resolve the issue. Recommend to replace filter once repair completed. Scheduled for soonest availability pending part arrival. ; ordrng 1 W11482384 (Filter housing)

Unit has an extra year warranty through builder. Replace weak sump pump Tested unit good to go.

"Tested dispenser and it is working normally, it only stopped dispensing for the customer one time in the last couple of weeks. Unit is operating normally"

Verify that the thermal cut off at the heating element blew out changed out assembly cannot verify overheating at thermostat, Cycling at 140 to 160? could not find clogged airflow inside the house customer has a duct that is definitely going upwards towards the roof if customer has the cut off blowout again they definitely have a venting clog that needs to be addressed

Unit has good water pressure to the wall but its not providing water to either icemaker or water dispenser double check the reservoir not entirely sure if its frozen or not ordering reservoir along with filter housing and rescheduling the valve; ordrng 1 W11204869 (Resivor) and 1 WPW10394053 (Housing) and 1 WPW10384183 (Thermistor)

"Replaced console, control, and harness wire, tested unit turned on bake to 350, unit pre heated to 350, the cooling fan now comes on and no longer giving the error code, unit operation checks okay"

Part was missing connector. Reordering part. ; schdld next appmnt for 3/16 WED !

Found the unit wire harness to be soaking wet reservoir showing full when it is only halfway on test mode recirculation pump changed out recently rescheduling recirculation pump and ordering drain pump along with harness and authorization should be good; ordrng 1 W11126268 (Harness) and 1 W11542868 (Pump)

Upon arrival customer stated that the units screened side seal was allowing air in causing freezing to unit. Verified that the seal had a few spots letting air in. Worked seal with heat gun and fixed that issue. Customer also stated that units ice maker would intermittently work then stop working. Verified a faulty ice maker. Ordering 1 W11130444 to resolve issue. ; ordrng 1 W11130444 (Ice maker assembly)

Sump is damaged. Replacing drain pump as well. Rich 267-261-0483; schdld next appmnt for 3/16 WED !

"Inspected unit for noise and leaking and not spinning clothes out,, ran service diagnostic,, found F0e7 error, found leak coming from fabric softner dispensor which was overflowing with water, cx statedprevious visit by technician left water in her floor, called tech support sr#7733177523, ts said unit up for review, spoke with wm to document"

Returned with parts to repair. Replaced console and it corrected separation issue between console and unit. Unit functioning as designed.

Customer reported freezer and fridge section not cooling. After inspection found frozen evaporator. Found faulty thermal fuse. Ordering evap fan wire harness with thermal fuse. House is a new build less then 1 year old but customer did not have closing papers on house. WILL NEED CLOSING PAPERS BEFORE PRECEDING WITH WORK NEXT VISIT. Will return when parts are available to repair. ; ordrng 1 W11581973 (Evap fan wire harness) and 1 W11559968 (Evap fan motor)

"Inspected unit for noise, ran service diagnostics, no errors present, ran manual spin and agitation, no sounds out of ordinary, ran test cycle, cycle finished no errors or loud sounds operation checks ok, unit was in bathroom of rent a center"

Customer reported unit not draining. After inspection found that drain pump worked but the sink area still had the plastic from factory preventing water to go down the drain. Popped out plastic. Tested unit and unit now is draining properly. Unit now functioning as designed

Inspected unit visually cannot find any damage None of the spark igniter seem to be working going through a spark module repair; schdld next appmnt for 3/24 THU AM

"Customer was upset because her dryer was not on my route, she said I was treating her bad and she asked me to leave...file number 7733179760."

First time customer used machine it leaked and didnt drain. Moved unit out of wall and found drain hose pinched and kinked. Corrected and its punctured. Ordering new drain hose. Replaced drain pump. ; ordrng 1 3385556 (Drain hose)

Customer complaint of squeaking during operation. Replaced drive assembly and tested to complete. Unit good to go. ; used 1 4392067 (Drive Assembly) from stock

Replaced drive motor due to burn out. Ran unit on normal cycle found operation normal.

Removed cooktop and replaced cracked right front igniter. Tested unit and found operation normal.

"Replaced icemaker, cleared ice blockage, tested unit did a full harvest cycle and called for water, unit operation checks okay"

"Inspected unit for not working/squeaking noise, found the belt to loose, after removing the dryer found the roller to be damaged, replaced belt and roller using truck stock, tested resistance to the fuse found no resistance, replaced resistance, after reconnecting everything teied turning on rpm it control board just clicks, tested voltage while unit is on from the blue connector blue and black wire, found 0 voltage, tried jumping the wires no spark, diagnosed to need control; ordrng 1 WPW10405827 (Control), used 1 4392067 (Dryer kit), and 1 Wp3392519 (Fuse) from stock"

"Customer complaint no heat, long dry times. Inspected unit and found open cycle tstat. ; ordrng 1 WP8318268 (Cycle stat)"

Replaced all 5 burner bases and screws due to drilling all screws out. Replaced spark module due to igniter clicking constantly. Tested for leaks and proper operation.

Inspected unit and found water leak where supply line is connected to hose fitting. Attempted to repair by using plumbers tape with no success. Braided line has leak at 9/16 fitting. Customer is going to call the plumber who installed it.

"Inspected unit for smell in ff section and not cold enough in freezer, ff section filter smelled terrible, checked behind deli drawers for spillage, found evaporator frozen, evaporator issue is intermittent when unit history taken into consideration, freezer product temp was 6degrees,fahrenheit , checked condenser coils, found clogged with dust, vacuumed coils and lowered temp in freezer by one degree, diagnosed to need filter,control, and harness; ordrng 1 W10311524 (Filter) and 1 WPW10277799 (Harness) and 1 WPW10589837 (Control)"

"Inspected unitcfor freezing up, cx had unit unplugged, was showed pictures of frost and ice over evap cover, checked position of thermistor per service pointer the last visit I was here, still in correct position, ohmed out the thermistor in ice water, ohms out of range, checked harness for continuity, some wires found open, diagnosed to need harness, used thermistor from truck stock; ordrng 1 W11581973 (Harness), used 1 WPW10383615 (THERMISTOR) from stock"

"Replaced deli harness per tech line, operation checks ok"

"Replaced gearcase and came, ran calibration and auto test, no error codes, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W10721967 CAM"

"Inspected unit for not heating hot enough, all burners work as should, explained to cx the new limiting of heat to reduce grease fires, operation checks ok"

"Inspected unit and found shorted drive motor, will not agitate or spin, motor has a burnt smell to it. Motor shows factory back order. Ordered motor and capacitor. ; ordrng 1 W10890624 (Motor) and 1 W11428524 (Capacitor)"

"Inspected unit for not cycling correctly, found basket speed error, under unit actuator had malfunctioned and popped out of place, replaced actuator from truck stock, ran test cycle, operation checks ok ; used 1 W10913953 (ACTUATOR) from stock"

No error codes. Checked heater. It ohms out. Ran test cycle hea hea ter came on. Ran cycle tested good.

"Sr# 7733159517 Bruce ice maker has been replaced, heater in door replaced twice. Tech support says water valve is sticking. The ui board controls the ice maker. Tech support says order water valve. Can not get ice bin out. It will not release. Ordering new ice bin. Customer paid in full 460.33 check#8077.; ordrng 1 W11535162 (Watervalve) and 1 W10911314 (Ice bin)"

"Pump trying to run but not pumping, just grinding. Ordered pump. Part number different than truck stock.; ordrng 1 WPW10276397 (Drain pump)"

"Unable to replace control, new control the start button is damaged not allowing to press start on the unit, diagnosed to need control ; ordrng 1 W11498797 (Control) and 1 W10528947 (Hub)"

Inspected unit, placed unit into diagnostic mode. Pulled one code, F8E1 long fill. Tested valves, unit is slow to dispense water on cold side. Will need to replace valve to resolve issue.; schdld next appmnt for 3/22 TUE !

Installed new compressor and dye dryer. Vacuumed out lines, And charged unit with 6 ounces of refrigerant, Sealed system held vacuum and is holding charge, unit is cooling and issue has been resolved.

Upon arrival got a call from the office that the customer canceled. Cus tower states they had another company out yesterday 3/10/22. Moving on the next call.

Our customers adjuster wheels broke off. This dishwasher needs the rack adjuster kit. Part ordered. OOS.; ordrng 1 W10712395 (Adjuster Kit)

replaced heater element per special project S17304. ; used 1 W11537778 (heater element) from stock

Upon arrival found condensation ruined the motor bracket for the auger, bracketOrdering bracket, solenoid, and screws. Bracket is OOS ; ordrng 1 W10397980 (bracket) and 9 WP489399 (screw)s and 1 WP2152713 (solenoid)

"Per Nate's instructions, secured left front, and both rear feet with lock nuts. loosened right front lock nut and adjusted while in high spin with load inside machine. adjusted to optimal. customer to observe."

Replaced door lock and resolve issues. No further issues at this point

Compressor is bad. Needs compressor. Cx did not want to move forward with work. Cx would like to be billed at address in notes. ; ordrng 1 WPW10507886 (Compressor)

Customer complaint of weak and uneven flames. Previous tech found incorrect burner heads. Replaced burner heads with proper parts and tested to complete. Unit is good to go, no further issues at this time.

"F2e2, F2e1, f1e2, F0e3, f0e7Unit had multiple errors. Needs UI console as there is a stuck button key. Needs control because of f1e2 code. ; ordrng 1 W11478526 (Ui console) and 1 W11266006 (Control)"

Customer complaint of microwave not heating. Previous visit found faulty diode. Replaced Diode (W11256462) and returned unit to operation. Unit testing good, job complete. No further issues at this time.

"Replaced parts and ran tests. Still not operating as it should. Per Chris at Techline, replace actuator and wire harness. SR 7733159060 Chris ; ordrd 1 W11569161 (Wire harness) and 1 W10913953 (Actuator)"

Tested unit. Bake not working. Found wiring damaged at terminal block. Repaired wiring. Bake and broil working. No further issues. Job complete.

Icemaker not producing as fast as it should. Needs icemaker. Customer to observe temperature in fridge. ; ordrng 1 W11546935 (Icemaker) and 1 WPW10384183 (Thermistor)

Customer stated unit making high pitched squeaking during spin. Attempted to replace the cam to alleviate the issue, did not resolve the issue. Needs belt to fully resolve the issue. During diagnostics notice the water valve not functioning properly. Ordering valve, belt and new replacement cam to resolve the issues. Scheduled for soonest availability, customer will call if this date doesnt work. Used W10721967 cam from stock; ordrng 1 W11210459 (Valve), used 1 W10721967 (Cam) from stock

Checked stored errors found f6e3 ui can not hear acu and f6e2 acu can not hear ui. Cleared errors and unit allowed for diagnostics testing to go through properly. Issue is with ui and control.

Installed new panel found that the panel is the correct part number and even says its for a single oven on the panel itself but the software loaded is for a dual oven unable to adjust the software on the unit re-ordering control panel is in it seems the only way to resolve this issue in forming parts team of the mixup with the part number and software was able to fix lite today; ordrng 1 W11400283 (Control UI)

Upon arrival noticed that drier is stacked on washer and that I would need a second man to change any parts out on unit. Rescheduling for 3-16-22 and requesting for a second man. ; schdld next appmnt for 3/16 WED !

Upon arrival customer stated units oven would not turn on. Replaced faulty igniter with new and issue persisted. Found a faulty oven valve per tech line. Ordering 1 98014893 to resolve issue. Sr7733161881 Austin ; schdld next appmnt for 3/15 TUE !

Customer complaint of refrigerant not dispensing crushed or cubed ice. Arrived to find carriage for ice bucket bent and crooked and fork end on auger motor bent as well. Straightened these parts and tested unit. Unit testing good, both kinds of ice now dispensing just fine. Job complete, no further issues at this time.

Customer stated unit still not making ice. Found no power to test ports on ice maker motor. Verified voltage going through harness to motor. It appears as the ice maker was shorted out due to a loose connection On the ice maker. Ordering ice maker to resolve the issue. Scheduled for customer availability. ; ordrng 1 W11512149 (Ice maker)

Upon arrival found the door stop on the freezer side to no be put on right. Re-leveled doors to resolve issue. No further issues at this point

Last trip found rack adjuster broken, rack stops missing, dispenser broken, and drain hose leaking. Replaced all parts to resolve all issues. Unit back in proper working order. No further issues at this point.

Found the tray iced over any evaporator in the freezer section went ahead and removed ice cleared blockage verify that the heater was not sit in its holder causing it to Set a little high, Made correction the kit that was provided to me does not appear to be compatible with this unit marking as deffective

Customer reported leak coming from left rear of dryer. After inspection found busted water valve. Customer had already purchased water valve on internet. I informed him that I could install it but that there would be no warranty on part. He agreed. Installed new water valve. Tested unit. Unit now functioning as designed without any leaking.

Tested unit. Mounting screws for door were loose. Secured mounting screws. Tightened door handle. No further issues during testing. Job complete.

Upon arrival found freezer tracks to be uneven causing freezing in unit. Found bad ice maker. ; ordrng 1 WPW10120018 (slide rail (frz))

Found unit needed new heating element per recall/service pointer, even though no leaking has begun. Current heater had the brass colored rings. Replaced with proper element to resolve the issue. Tested good. No further issues at this point.

Replaced control. No further issues. Tested to complete.

Tested unit. Compressor starts then stops. Replaced start device. Still having same issue. Will need to replace compressor. Compressor shows out of stock with no eta. Customer will be contacted to reschedule once part arrives. ; O-emld tckt

Confirmed previous techs diagnosis of faulty ice compartment door. Also found unit severely unlevel and leaning forward causing the issue. Replaced ice door and leveled unit to resolve the issue. Unit testing good now. No further issues at this point.

Customer stated unit leaking water all over freezer. Found cause to be ice maker fill tube slipped out of the ice maker fill tube port causing the issue. Secured fill tube back into proper position to resolve the issue. No further issues at this point.

Customer stated unit not draining. Found cause to be punch out on garbage disposal. Removed punch out to resolve the issue. Unit performing as designed now. No further issues at this point.

Installed new dispenser. No further issues during testing. Job complete.

Upon arrival noticed that a wire was loose to the drain pump. Retightened the loose wire causing the issue. Tested unit and unit functions as designed. No further issues at this point.

Returned with parts to repair. Installed new power supply. Tested unit but unit still did not dispense. Installed control and lower power supply and tested unit but still unit did not dispense. Called techline and he had me run multiple tests. I was joy getting any DC voltage through the P3 connector wires when pressing the dispense paddle. Techline recommended changing control but I had informed him I had changed all control boards before calling him since that was the original diagnosis. Techline tried saying maybee I had a faulty meter. He recommended elite tech returning to job with new control. Called Techline a second time and talked to Austin. Again we ran multiple tests but same issue with P3 connecter wires not getting any voltage when pressing dispenser paddle. Ran other tests with DC voltage and my meter read correctly so we know its not an issue with my meter. Techline recommended replacing control board again and stated if that the customer was unhappy with the return visits that they could call whirlpool customer service to see what could be done on their end. Ordering new control. Will return when part is available to repair SR7732734423SR 7732734423 Austin ; ordrng 1 WPW10675033 (Control)

Customer complaint of F8E0 error code. Also discovered F2E1 error code. Blower fan which was just installed had windings that were blown apart, leaving shards of copper in oven chassis. Wiring harness testing good, continuity through all wires and proper resistance measured. Identified ACU as cause. Replaced Blower Fan (W11107275) and Electronic Control (W11100513) to resolve issue. Fan covered by 1yr parts warranty and Control covered by WP 5yr Control warranty (see attached image of entitlement). Job complete, unit testing good. No further issues at this time.

Customer reported vibration on unit got even worse and leaking water leaking from bellows area. Tested unit and unit shook excessively more than normal with no clothes in unit. Last visit I had balanced the feet and customer stated that it eased up a bit but then vibration grew more excessive. It looks like a suspension issue at this point. Shock absorbers are already on order. Ordering new bellows. Will return when parts are available to repair. ; ordrng 1 W11314648 (Bellow) and 1 W11266654 (Front bellow retainer) and 1 W11314649 (Rear bellow retainer)

Customer had tried replacing new bulb unit is still not lighting up ordering control and rescheduling socket. Control appears to be back ordered; ordrng 1 W11552018 (Control)

Found that the water behind the refrigerator was turned off after turning on water found that water was flowing through the icemaker and through the water dispenser went ahead and verified good temperatures in both sections and ran over several parts of the unit unit is operational at the time everything looks good to go

Upon arrival found the unit leaning slightly toward causing the water to get into the overflow and trigger the float switch. Added shims to from legs to resolve issues. Tested in diagnostics, then tested in quick wash. Unit is now functioning as designed no further issues at this point

Installed new modules and electrode. No further issues during testing. Job complete.

Customer reported washer shaking really bad when in use. Upon arrival tested unit in drain/spin without any clothing inside tub. Unit definitely shakes more than it should. Adjusted the feet a bit but the feet were already pretty much balanced perfectly. After adjusted feet tested unit again but unit still shook excessively. Shock absorbers had already been ordered. Will return when part is available to repair. ; saved tckt

Customer complaint of icemaker not making ice. Arrived to find ice tray separated from motor. Parts are with another tech. Rescheduling for Tuesday, 3/15, and customer has requested after 2pm. No further issues at this time. ; schdld next appmnt for 3/15 TUE 2-4

Found that the unit is throwing a control to motor error code saying that its over temping and also an overload error code found that the transmission is spinning very smoothly nothing seems to be grinding this time leading me to believe that the issue is the control must have control and new motor if customer wants to proceed with repair did receive authorization to do repair customer does not want to keep this unit instructed customer that they can call us back within 90 days if they wish to have the repair done parts would be covered labor would be not as it is a call back Im willing to do the parts change out if the customer calls back

Customer stated unit stopped dispensing water and making ice again. Upon arrival found unit not dispensing water or ice maker filling. Called tech line and ran multiple tests. After unplugging the both lines from the filter housing and plugging back in the unit randomly started dispensing again. Techline stated there was not much more we could test since unit is working again but that he thinks its a electrical issue with the dual valve harness. Techline stated that an option would be to return with dual valve harness and if unit has stopped dispensing again then to change it out. Ordering dual valve harness. Will return when parts are available to repair.Sr 7733106692; ordrng 1 W11306926 (Wire harness for water valve)

Upon arrival got a call from the office that the customer canceled. Cus tower states they had another company out yesterday 3/10/22. Moving on the next call.