Service History 61 - ApplianceCare

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near San Antonio, TX 78258

Jim G.

Job Details: 06/25/2021

Ive verified an issue with the dryer venting. Used wire to secure vent properly. ; used 1 WP8567668 (Wire tie) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near San Antonio, TX 78258

Jim G.

Job Details: 06/25/2021

Ive verified that the refrigerator and freezer compartment are not cooling at all. I verified that the compressor is running at an average current of 1.12A. I can hear a hiss from the refrigerator evaporator and I do not see a frost pattern whatsoever. No cooling action at all. I will request SS tech and will send an uv drier and evaporator assembly as well. ; ordrng 1 W10552972 (Evaporator (Refrigerator)) and 1 WPW10143759 (HVDrier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near San Antonio, TX 78244

Chris S.

Job Details: 06/25/2021

Customer stated that freezer was frost over found issue to evaporator fan not turning off. Already have parts ordered. Collected SC and quoted them labor 150; ordrng 1 W10695459 (module)

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Boerne, TX 78015

Douglas H.

Job Details: 06/25/2021

Customer stated unit not drying. Found cause to be rinse aid not being used. Educated customer on the importance of rinse aid and how it will assist with drying. Also educated customer on proper soap usage and getting hot water at the sink prior to starting unit. Unit is functioning as designed. No further issues at this point. Per sb web actual goods issue date is 10/23/2020, customer home still under construction and just moved in in the beginning of may 2021.

We serviced a

SAMSUNG REFRIGERATOR

Model n/a

Near Fredericksburg, TX 78624

Colton B.

Job Details: 06/25/2021

Issue is a no cool refrigerator. All fans seem to be operational. Found no error codes in diagnostics. Compressor is running but pulling 1.5 to 2 amps. Finding issue to be an inefficient compressor. Ordering new compressor to resolve issue. Will call customer when part comes in. Collected PSC. ; ordrng 1 BK190CL2C/ASH (Compressor)

We serviced a

MAYTAG DRYER

Model MED6230HC1

Near San Antonio, TX 78221

Richard G.

Job Details: 06/25/2021

Replaced motor and blower wheel. Tested to complete. Unit is good to go.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78220

Zachary

Job Details: 06/25/2021

Fullfilled I&I. Calibrated and tested washer found no issues or error codes. Emailed customer quick reference manual on loading procedure and explained it to them. Also, emailed owners manual to the customer. Explained the differences in modern day washers. Customer is happy and content and aware of new washers engineering. Job complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDTSR/AA

Near San Antonio, TX 78249

Douglas H.

Job Details: 06/25/2021

Customer stated unit making loud noise intermittently. Ran numerous tests, finding primary noise issue to be refrigerator Evap fan, also found that the compressor is running noisier than it should be and its blistering hot. Ordering Evap cover, compressor and dye dryer to resolve all abnormal noises. ; rqstng P&A on 1 DA97-12608A (Evap cover) and 1 MKV190CL2B/E01 (Compressor) and 1 WPW10143759 (dryer)

We serviced a

JENNAIR COOKTOP ELECTRIC

Model JED3430GS01

Near San Antonio, TX 78230

Douglas H.

Job Details: 06/25/2021

Customer stated blower motor not coming on. Tested harness to blower to verify that proper voltage being sent. Checked wiring in junction box to find neutral wire from unit not attached to anything just capped. Advised customer of the issue and advised to have installers come back to fix this issue, or contact an electrician to resolve the wiring issue. Quick pic of wiring issue. No further issues at this point.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near San Antonio, TX 78253

Justin

Job Details: 06/25/2021

Replace both grills and bezel knobs. Still need burner top for middle burner. Replace cap but was under the impression it was the actual burner. ; ordrng 1 WPW10336094 (Burner top middle)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near San Antonio, TX 78255

Douglas H.

Job Details: 06/25/2021

Customer stated unit right door not sealing properly and condensation is building up. Found cause to be unit pushed too far into cabinet and right door hitting the upper cabinet keep it ajar. Pulled unit out slightly and leveled unit to prevent that from happening again. Unit testing good now. No further issues at this point. Collected sc. if issue persists please order W10830046 gasket right door

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78251

Richard G.

Job Details: 06/25/2021

Replaced gearcase, motor, drive belt, cam assembly, and shifter. Calibrated unit. Ran unit through diagnostics cycle. Unit is testing good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near San Antonio, TX 78253

Justin

Job Details: 06/25/2021

Found ice maker turned off upon arrival, turned on to see if it will call for water. Unit never called for water, replaced and tested to complete.

We serviced a

JENN-AIR COOKTOP GAS

Model JGD3536GB00

Near San Antonio, TX 78258

Shawn W.

Job Details: 06/25/2021

Our customer had a situation in which they were using the left front burner and the other electrodes started sparking. We will need to change the spark module. I spoke with Senior Technician Austin at Whirlpool. He is concerned that we had a slight grounding issue the one time this happened to our customer after the last repair. If for even a slight loss of grounding the unit will initiate the spark module. He has given me instructions to file down down slightly the notch on the U-shaped part of the burner and then if that does not resolve the intermittent problem to replace the spark module. I will do both. SR# 7730716616. Part ordered. ; ordrng 1 WPW10475150 (MODULE-SPK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near San Antonio, TX 78254

Justin

Job Details: 06/25/2021

Unit is leaking from inlet and Reservoir area. Can see water dripping down back of frame from that area. ; ordrng 1 W11346622 (Reservoir) and 1 W11043013 (Valve)

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HB3

Near San Antonio, TX 78253

Justin

Job Details: 06/25/2021

Was not able to recreate noise, will ask customer to try and get a video of it.

We serviced a

JENN-AIR DISHWASHER

Model JDB3650AWR2

Near San Antonio, TX 78230

Jim G.

Job Details: 06/25/2021

Verified a faulty motor sump assembly. The unit has a separate actuator and hence I will,order it was well as a precaution. ; ordrng 1 WPW10234567 (Motor Sump Assemby) and 1 W10155344 (Actuator (motor))

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near San Antonio, TX 78254

Justin

Job Details: 06/25/2021

F4E3, F4E4 stored in. Found clothes stuck in blower wheel. Blower wheel is damaged. Customer also needs to change out duct vent, current one is too long and starting to collapse. ; rqstng P&A on 1 W10578053 (Bracket for motor) and 1 W11105178 (Motor drive) and 6 WP90767 (Screws)s and 1 WP697772 (Wheel) and 1 W11246350 (Housing)

We serviced a

WHIRLPOOL ICEMAKER (STANDA

Model WUI75X15HZ00

Near Fredericksburg, TX 78624

Colton B.

Job Details: 06/25/2021

Issue is too much water usage and too much ice. Unit needs new recirculating pump, however it looks like a drain pump was ordered. Will have to order new recirculating pump to resolve the issue. Called customer to inform them of this. Call dropped after I told them Id have to reorder the pump and that it is currently out of stock. Notifying AE of situation in case customer calls office. ; ordrng 1 W11542867 (Recirculating Pump)

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW

Near Fredericksburg, TX 78624

Colton B.

Job Details: 06/25/2021

Issue is an F5 error code. Informed customer upon arrival that I did not have the necessary parts to fix unit due to them being on BO. Talked with customer about solutions, we decided to go ahead and order parts to fix unit while they go look at washers. If they get a new washer they will let us know and we will cancel ordering. Will call customer when they come in. ; ordrng 1 W10810403 (Latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near San Antonio, TX 78254

Justin

Job Details: 06/25/2021

Customer says they have extended warranty through Lowes. She is going to call them again. Will reschedule when dispatch comes in.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ01

Near Natalia, TX 78059

Richard G.

Job Details: 06/25/2021

Customer complaint is that water was spraying from the top of the fridge. Found issue to be with the tube at the top of unit. Will need tube. ordrng 1 W11415785 (Tube)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near San Antonio, TX 78251

Richard G.

Job Details: 06/25/2021

Customer complaint is that the unit is rattling a lot. Found issue is with the duct. Will need to order collar for duct. ; ordrng 1 WPW10344699 (Collar)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Boerne, TX 78006

Colton B.

Job Details: 06/25/2021

Issue was no cool in refrigerator and partially cool in freezer. Finding issue to be an open defrost thermistor. Replaced part and defrosted freezer. Told customer it would take about 24 hours to achieve ideal temps. Unit testing good.

We serviced a

JENN-AIR COOKTOP GAS

Model JED8430BDB

Near Boerne, TX 78006

Colton B.

Job Details: 06/25/2021

Issue was that customer could not turn burners off. Found issue to be 3 broken knobs not turning the stem on the infinite switches. Used the one good knob to test burners, all tested good. Recommended 4 new knobs Customer needs them quicker than what I could promise. Customer states she will find knobs on her own. Putting part number in a sticky note just in case she calls back and cant find them Marking as complete.

We serviced a

KITCHEN AID DISHWASHER

Model KDTE234GPS1

Near San Antonio, TX 78256

Douglas H.

Job Details: 06/25/2021

Customer stated unit not drying and missing retainer clips on kick plate. Ran unit through diagnostics testing to check unit. Only error coded present f2e1 button held too long. Customer also mentioned that first time unit was run it was discovered that there wasnt any water supplied to the unit. Unit performing as designed now that the board went through diagnostics testing and turned heater back on. Ordering retainer clips for kick plate to prevent safety hazard. ; ordrng 2 WPW10503548 (retainer)s

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Boerne, TX 78006

Colton B.

Job Details: 06/25/2021

Food is still freezing in refrigerator pantry section. Replaced thermistor in refrigerator compartment and covered half of the dampner opening to restrict the amount of cold air being let in. Also raised temperature in the freezer to 1 degree as opposed to -1 degree. Customer will monitor results and call back if issue persists.

We serviced a

JENN-AIR RANGE

Model JDRP548HL00

Near San Antonio, TX 78257

Colton B.

Job Details: 06/25/2021

Issue was unit beeping and knob falling off. Finding issue to be a stripped knob. Somehow the knob spins but does not change setting on oven. This is why the he unit was beeping. Ordering new knob to resolve issue. In the mean time I set the knobless oven to bake so that customer could use it. Will call customer when it comes in.; ordrng 1 W11316872 (Knob)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near San Antonio, TX 78245

Richard G.

Job Details: 06/25/2021

Replaced console. Did not receive control. But it is not needed. Ran unit through diagnostics cycle. Everything is working as designed. Performed test on control panel. All good. Tested to complete. Unit is good to go.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ3

Near Converse, TX 78109

Zachary

Job Details: 06/25/2021

Had helper tech# 17 assist with OTR MW removal and installation. Replaced transformer, magnetron, capacitor and diode. Tested microwave and is now working as designed. Took pictures of prior damage on bottom right of MW and mounting bracket on bottom right was loose. Let customer know and she wanted us to install anyways since there is still 3 good points of contacts to secure MW. No problems everything mounted well.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Converse, TX 78109

Chris S.

Job Details: 06/25/2021

Customer stated that washer was washing clothes right. Found issue to be actuator popped off and service pointer says to order different actuator. Part is out of stock.; ordrng 1 W10913953 (actuator)

We serviced a

KITCHEN AID BEVERAGE CENTER

Model KUBL214KSB00

Near San Antonio, TX 78261

Shawn W.

Job Details: 06/25/2021

Our customer is having problems with sodas exploding and waters freezing in the unit. There is evidence in the unit of exploded sodas. Our customer had it set at 40 and 42 F in the unit and I was reading temperatures of 45 and 50F. This unit will need the sensors changed out. Parts ordered. OOS.; ordrng 1 W11532990 (Cover evaporator) and 1 W11266076 (Thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near San Antonio, TX 78259

Shawn W.

Job Details: 06/25/2021

Model Number WDT970SAHZ0 Serial Number FX4033506 date of purchase 26 May 2021. Picture of closing document taken. Our customer is concerned about being able to feel the insulation on the inside panel at the bottom of the door. I explained that this is by design and if the insulation was not there that it would be really loud. Our customer was concerned that it was not drying. I found that she is not using rinse aid. I explained why rinse aid was important to drying dishes. I ran diagnostics and received no error codes. I found that the drain hose was not looped up by the installer. I corrected this and used two zip ties WPW10339879. This unit fills, washes and drains. Our customer has a tankless water heater. I could not get hot water to the unit. I stopped after about 7 minutes. I explained to our customer that the water heater would need to be turned up by the plumber. We went over care and use. This unit is fully functioning as designed now.; used 2 WPW10339879 (Zip tie) from stock

We serviced a

AMANA DRYER

Model NED4655EW1

Near Victoria, TX 77905

Michael

Job Details: 06/25/2021

The drum wasnt turning, found the belt had broken, the rollers, idler pulley and motor were in good condition. I had a belt in TS, installed new belt, ran the appliance, the appliance is heating and working normal.; used 1 341241 (Belt) from stock

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Corpus Christi, TX 78413

Adam

Job Details: 06/25/2021

Install component tested unit issue resolved

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Corpus Christi, TX 78413

Adam

Job Details: 06/25/2021

Inspection of unit shows that ice guide is missing from ice dispenser. Replace ice guide to resolve issue.; ordrng 1 W10435760 (Ice guide)

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Taft, TX 78390

John L.

Job Details: 06/25/2021

Installed new lid, tested after installation. Issue has been resolved.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Robstown, TX 78380

Adam

Job Details: 06/25/2021

Install components calibrated unit ran verification cycle issue resolved

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Rockport, TX 78382

John L.

Job Details: 06/25/2021

Inspected unit, issue is with right door hinge upper. Shaft on hinge has broken and will not stay. This is making for issues when opening refrigerator door. Replace hinge to resolve issue.; ordrng 1 W10901049 (hinge-door)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near San Antonio, TX 78254

Justin

Job Details: 06/24/2021

Need to reschedule do not have gearcase in van like pull sheet says. ; schdld next appmnt for 7/7 WED !

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM01

Near San Antonio, TX 78228

Sebastian

Job Details: 06/24/2021

Change the water filter housing as per last technician last technician did not give customer a quote unable to determine if he had already charge labor or giving a labor quote all I was able to do was charge for the Part

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV00

Near Center Point, TX 78010

Colton B.

Job Details: 06/24/2021

Informed by customer that service is no longer needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near San Antonio, TX 78240

Douglas H.

Job Details: 06/24/2021

Customer stated unit is cooling just not making ice. Checked for ice maker errors, none found. Tested ice maker to find ice maker functioning properly. Tested ice maker fill. Tested ice maker fan. Fan not functioning properly. Also checked temps. Temps a little warmer than should be but still within specs. Found that issue to be ui and customer asked me to include drawer face into quote. Customer stated she is going to to go through home warranty for these new parts since its not SS related at this point. P&l quote 689.22. ESTIMATE ONLY!; rqstng P&A on 1 W10846539 (Fan), ordrng 1 W11089931 (Ui panel) and 1 W11094883 (front-pan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near San Antonio, TX 78228

Sebastian

Job Details: 06/24/2021

Left-hand side of the refrigerator not sealing correctly made adjustments to Hinges checked gasket unable to get the door to shut appropriately ordering new gaskets hinges and million for the left hand side of the door to attempt to address this issue before calling tech line and requesting may be a new door. Customer also has concern that the icemaker and waternot working confirm that icemaker is working it just had ice jammed in the auger did confirm that water is not dispensing whatsoever I was able to get water to To icemaker ordering water valve to resolve this issue. Gasket is on back order parts team to reach out when available; ordrng 1 W11043013 (Valve) and 1 W10830274 (Gasket) and 1 WPW10311757 (Rail) and 1 WP12963204ED (Hinge) and 1 W10917991 (Hinge)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Stockdale, TX 78160

Chris S.

Job Details: 06/24/2021

Customer stated that it heats up but takes forever to dry. Motor sounds a little weak ordering motor and and cutoff thermostat.; ordrng 1 W10900067 (cutoff-tml) and 1 279827 (motor!dryer)

We serviced a

MAYTAG WASHER

Model MHW8630HW3

Near San Antonio, TX 78218

Zachary

Job Details: 06/24/2021

Replaced dual cold inlet valve, calibrated and tested washer no issues or error codes found. Manually tested both valve on new cold inlet valve, great pressure. I did notice water hose leading to cold water valve is kinked slightly that could cause issues. Brought to customers attention. Washer is now working as designed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Leon Valley, TX 78238

Sebastian

Job Details: 06/24/2021

Customer explained to me that they had found a bird nest in the vent and ever since clearing it they have not had heat found that the high limit thermostat had a part replaced and checked unit go to

We serviced a

KITCHENAID MICROWAVE OVEN

Model KMBD104GSS

Near San Antonio, TX 78209

Zachary

Job Details: 06/24/2021

Checked wall microwave and issue is that when you press close on microwave drawer, drawer almost closes all the way then bumps open. You can then assist drawer and push it closed and MW works and operates as designed. Called tech line and spoke with Chris SR# 7731085033Tested Secondary interlock switch by seeing if motor engages back on once it does not fully close and it doesnt so it passed, per tech line ordering Door stop piston damper to resolve issue.; ordrng 1 W11201804 (Door stop piston)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78240

Sebastian

Job Details: 06/24/2021

Found that actuator is bad, Customer also has a concern about it being out of balance explain to customer this is likely due to the wash not being actuated correctly ordering damper system just in case parts are available at whirlpool vendor parts team to reach out; ordrng 1 W10913953 (Actuator) and 1 W11130362 (Damper)

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WOC54EC0HS04

Near Boerne, TX 78015

Justin

Job Details: 06/24/2021

Will need to order and replace sensor and console ui. ; ordrng 1 W10460457 (Sensor) and 1 W11297728 (Console UI)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near San Antonio, TX 78259

Shawn W.

Job Details: 06/24/2021

The friction pad broke off and one was missing. Parts ordered.; ordrng 2 WP8268961 (Pad)s

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS6

Near San Antonio, TX 78259

Shawn W.

Job Details: 06/24/2021

I uninstalled the unit from the cabinet. Upon opening the new cabinet wrap I found the piece in worse condition then the one that needs to be replaced. Im sending this part back as damaged. New part ordered.; ordrng 1 W11446916 (Cabinet Wrap)

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Schertz, TX 78154

Chris S.

Job Details: 06/24/2021

Called customer and customer said he rescheduled appointment.; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78217

Chris S.

Job Details: 06/24/2021

Customer stated that washer was leaving clothes soaked at the end of cycle. Found issue to be faulty actuator. Replaced actuator tested unit everything working properly and calibrated washer. Yes to survey.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near San Antonio, TX 78255

Douglas H.

Job Details: 06/24/2021

Upon further investigation the damaged previously thought to be a cosmetic issue was actually found to be causing a functional issue. This issue was causing the right drawer and deli drawer to not be able to be used as drawers couldnt slide out. Replaced both parts to resolve the issues. Unit is functioning as designed now. No further issues at this point. Repair was a functional necessity.

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM00

Near Boerne, TX 78006

Douglas H.

Job Details: 06/24/2021

Customer stated that the unit chimes every 2 hours or so. Found cause to be freezer alarm interference with control. Replaced freezer alarm to resolve the issue. Unit testing good now. No further issues at this point.

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WOC54EC0HS04

Near Boerne, TX 78015

Justin

Job Details: 06/24/2021

Will need to order and replace sensor and console ui. ; ordrng 1 W10460457 (Sensor) and 1 W11297728 (Console UI)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW0

Near San Antonio, TX 78257

Justin

Job Details: 06/24/2021

spoke to maintenance supervisor, he was unaware of repair says there is no work order for unit. Told him we will reschedule for next week so they have time to figure out whats going on.; schdld next appmnt for 7/2 FRI !

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near San Antonio, TX 78250

Justin

Job Details: 06/24/2021

Noise sounds like it is coming from pulley or blower wheel. ; ordrng 1 WP691366 (Pulley) and 1 WP694089 (Wheel) and 1 349241T (Support)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78260

Shawn W.

Job Details: 06/24/2021

F7E6 Motor fault. The shifter had become dislodged from the Cam. I fixed this but it will pop out again. Im ordering the new shifter per Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate.; ordrng 1 W10913953 (Shifter)

We serviced a

LG MICROWAVE OVEN

Model LMC2075ST/00

Near Boerne, TX 78006

Douglas H.

Job Details: 06/24/2021

Unit makes a clicking noise and doesnt heat. Found multiple issues. Found faulty PCB, magnetron and door switches. . Customer sending information onto insurance to see what the next steps would be. rqstng P&A on 1 EAS61382907 (Magnetron) and 1 3501W1A053A (Latch board) and 1 AJJ75478302 (Support assembly)

We serviced a

KITCHENAID ICEMAKER (STANDA

Model KUID508HPS00

Near Kerrville, TX 78028

Colton B.

Job Details: 06/24/2021

Issue was a noisy drain pump. Confirmed drain pump noise, ordering a new one to resolve issue. Will call customer when it comes in. ; ordrng 1 W10825875 (Drain pump)

We serviced a

SCOTSMAN ICEMAKER (STANDA

Model B842S

Near Boerne, TX 78006

Douglas H.

Job Details: 06/24/2021

Unit needed cleaning. Ran clean cycle on unit to resolve the issue. Unit testing good now. Collected priority service call p&l. No further issues at this point.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near San Antonio, TX 78251

Justin

Job Details: 06/24/2021

Found freezer and top LEDs out, changed out freezer might but did not change issue. Will need another LED module and control board. ; rqstng P&A on 1 W11462342 (Module) and 1 W11462342 (Module) and 1 W11205082 (Module), ordrng 1 W11205082 (Module)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near San Antonio, TX 78230

Zachary

Job Details: 06/24/2021

Customer complaint was that dryer on last cry cycle smelt like fish when opened. Customer was concerned there might be a short inside unit. Gained access to view entirety of internal wire harness. No shorts found and basically no excess lent. Everything checked good. Powered on and tested dryer. No issues or errors found. Dryer is working as designed. Educated customer on whirlpool wash procedure.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near San Antonio, TX 78260

Shawn W.

Job Details: 06/24/2021

Our customer is having a problem with the water dispensing. I checked the dual water valve P3-4 wrt P1-2 115 VACGreen: 661 ohms-20 watts Red: 378 ohms-35 watts. I updated the serial number. The water valve is receiving the correct voltage from the control board. I check the dual water valve and found that the water line solenoid was open line and will need to be replaced. I replaced the valve. The unit is not dispensing as designed.

We serviced a

WHIRLPOOL OVEN ELECTRIC (S

Model WOS51EC0AS04

Near Boerne, TX 78006

Douglas H.

Job Details: 06/24/2021

Customer stated unit intermittently not keeping temps and giving weird messages. Checked for errors found f5e1 door latch not working. Tested unit to find issue with control panel. Ordering control panel and door latch to resolve the issue. Did a control reset to help customer until we can get back. Unit under warranty as Customer is first owner of home, this was a model home previously, closing documents in quick pics. ; ordrng 1 W10864141 (panl-cntrl) and 1 W10883049 (latch-door)

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near San Antonio, TX 78253

Justin

Job Details: 06/24/2021

Replaced the soap dispenser with the help of tech DH. Tested to complete.

We serviced a

AMANA DISHWASHER

Model ADB1400AGS1

Near San Antonio, TX 78216

Shawn W.

Job Details: 06/24/2021

I replaced the sump and motor. Tested unit. It now fills washes and drains. Unit is fully functional now. Our customer said yes to our short survey.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near San Antonio, TX 78244

Chris S.

Job Details: 06/24/2021

Customer stated that washer just stop working. Found issue to be once I got it to work in diagnostics F9E1 which is bad drain pump. Im ordering control board also and drain pump. Customer stated that whirlpool was covering P&L. We do not have dispatch number showing they are covered. Tell customer to call whirlpool to get the dispatch number if they do not get the dispatch number by the time we return for repair they will be responsible to pay for parts and labor. Did collect SC and gave quote for P&L 638.22.; ordrng 1 WPW10581874 (pump-water) and 1 W11100602 (cntrl-elec)

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Boerne, TX 78006

Colton B.

Job Details: 06/24/2021

Issue was poor dry and check vent messages. Everything seems to be working as designed on unit, it is heating and venting well. Shortened vent hose from back of dryer to wall to help with airflow. Airflow outside looked okay, but could not get too close due to the height of the vent. The vents however do not have flaps on them informed customer that this could allow things to get into her vent and could be causing airflow issues. Customer will call back if issues continue.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near San Antonio, TX 78254

Justin

Job Details: 06/24/2021

Need to reschedule do not have gearcase in van like pull sheet says. ; schdld next appmnt for 7/7 WED !

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB0

Near Pipe Creek, TX 78063

Justin

Job Details: 06/24/2021

Spoke with customer about appointment, he is aware of the heater needing to be ordered. Rescheduled for when heater comes in, customer told whirlpool he will not put rinse aid in unit but said the dishes and tub is completely soaked at end of cycle. ; ordrng 1 W11412298 (Heater)

We serviced a

KITCHENAID ICEMAKER (STANDA

Model KUID308ESS2

Near Bandera, TX 78003

Justin

Job Details: 06/24/2021

This job is for a sealed system tech, need to reschedule. ; schdld next appmnt for 7/1 THU !

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near San Antonio, TX 78248

Shawn W.

Job Details: 06/24/2021

F7E5 motor fault. Our customer is having agitate problems. I found the agitator not connected with the CAM. I reinserted it and ran calibration. I went into manual test mode and tested agitate and spin. Went backboard into diagnostics to check errors. None. This unit will need a new shifter per Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. Part ordered.; ordrng 1 W10913953 (Shifter)

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH53521HZ-3

Near Converse, TX 78109

Chris S.

Job Details: 06/24/2021

Replaced control board first. Tested light and everything working properly.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRBL109ESS01

Near Spring Branch, TX 78070

Jim G.

Job Details: 06/24/2021

Verified that the baffle was unresponsive. I was able to check the connectors and determined it was loose. Resecured. Issue resolved.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Spring Branch, TX 78070

Jim G.

Job Details: 06/24/2021

I verified an E2 error. Ive replaced the icemaker. Issue resolved.

We serviced a

AMANA RANGE

Model AER6603SFS

Near Spring Branch, TX 78070

Jim G.

Job Details: 06/24/2021

Chris SR# 7731085592 determined that there is a bend in the frame. Ive advised customer (builder) to reach out to appliance installer

We serviced a

KITCHENAID MW-HOOD COMBO

Model KHHC2090SSS0

Near Bulverde, TX 78163

Jim G.

Job Details: 06/24/2021

Customer declined repair as a new microwave was a better option given the cabinetry.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Bulverde, TX 78163

Jim G.

Job Details: 06/24/2021

Ive verified that there is a visible crack in the liner in the fresh food compartment near the lower right. I contact techline who informed me that this is still considered cosmetic but functionally can be repaired by liner kit. ; ordrng 1 8201700 (Liner Repair Kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Bulverde, TX 78163

Jim G.

Job Details: 06/24/2021

Secured latch strike. Issue resolved.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Bulverde, TX 78163

Sebastian

Job Details: 06/24/2021

Replaced water valve found it Im still not getting very good pressure when you turn the valve on at the wall without it being connected to the refrigerator it feels like there should be enough water pressure but Im only pulling 30 pounds outside on one valve and 25 with the other in the backyard I dont believe customer has enough water pressure for the unit to properly operate a customer to try to find out what their water pressure is going to the refrigerator specifically in whether its hard or soft water

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78233

Jim G.

Job Details: 06/24/2021

Replaced faulty actuator. Issue resolved. Unit tested properly.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW

Near Boerne, TX 78006

Colton B.

Job Details: 06/24/2021

Issue is frosted over evaporator. Replaced control and defrost thermistor to resolve issue. Completely defrosted unit as well.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near San Antonio, TX 78254

Richard G.

Job Details: 06/24/2021

Replaced inlet valve. Tested to complete. Unit is good to go.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ4

Near San Antonio, TX 78254

Richard G.

Job Details: 06/24/2021

Replaced socket, harness, bulb, and control. Tested to complete. Unit is good to go.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near San Antonio, TX 78245

Richard G.

Job Details: 06/24/2021

Customer complaint is that the unit is giving off a horrible sewage smell. They have cleaned the unit multiple times and had plumbers come and check the walls. Going to order drain pump for unit.; schdld next appmnt for 7/7 WED !

We serviced a

AMANA DISHWASHER

Model ADB1400AGB1

Near San Antonio, TX 78227

Richard G.

Job Details: 06/24/2021

Customer complaint is that the unit is not drying dishes properly. Ran unit through diagnostics cycle. No saved error codes. Unit passing tests and heater operating normally. Found unit to be operating as designed. Made adjustments to the rinseaid dispenser. Went over tips with customer to help with the drying process.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT111SFDM04

Near Boerne, TX 78006

Richard G.

Job Details: 06/24/2021

Replaced refrigerator door. Unit is good to go.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HZ1

Near San Antonio, TX 78245

Richard G.

Job Details: 06/24/2021

Customer complaint is that the unit is showing error code F1E0, internal board failure. Verified issue. Entered diagnostics and also found error F2E1, shorted keypad. Will need control board for repair. Customer states unit is just over a year old and was told by Whirlpool that they would cover the repair since it is recently oow. Found no authorization for repair. Called trade care team and spoke with Debra. Informed Debra that we only have a screenshot of when the loan started for his home, was told to ensure that is uploaded with the claim. Received parts and labor authorization for repair WXE7B00APL1; ordrng 1 W11256088 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near San Antonio, TX 78245

Richard G.

Job Details: 06/24/2021

Customer complaint is that the unit is making a buzzing sound. Found evaporator freezing over. Will need evap motor and harness.; ordrng 1 WRS315SDHZ05 (Evap motor) and 1 W11342162 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Rockport, TX 78382

Michael

Job Details: 06/24/2021

The trap and pressure hose are good, there is obstruction there or at the tub, also remove the drain filter, found a piece of paper in there, put back in place. Installed the water level sensor and ran a quick wash diagnostics test, completed with no issues or error codes, the lid lock is also working normal. I didnt see any reason to install the new control, the appliance is working normal.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Corpus Christi, TX 78415

John L.

Job Details: 06/24/2021

Inspected unit, no water dispensing from valves. Ran diagnostics and pulled one code F8E1 long fill. Replaced valves Tested after installation. Unit has regain function and issue has been resolved. This unit is an RAC and has additional one year warranty.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFMOO

Near Robstown, TX 78380

Jim

Job Details: 06/24/2021

Customer states that refrigerator stopped cooling. Open freezer, notice ice buildup on back wall. Remove cover, find ice buildup on evaporator coil. Unplug unit and check heater element for continuity. Notice burn on plug (see pics). Check heater, no continuity. Heater is bad, and burn on plug indicates short in harness. Replace harness and heater. Please reschedule when parts arrive. Double check with TechLine (spoke to Drew, SR7731088161), who agrees with diagnostics.; rqstng P&A on 1 W11502499 (Harness) and 1 W11220371 (Heater)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Robstown, TX 78380

Jim

Job Details: 06/24/2021

Install drain pump. Test unit in automatic mode. While spinning, noise became apparent. Called TechLine, spoke to Dave (SR 7731085514). Dave suggested replacing splutch, and belt, and if no change, replace transmission. Install splutch and belt, and place in automatic mode to test. No overt noises heard. Test good, washer working as designed.

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Kingsville, TX 78363

Adam

Job Details: 06/24/2021

Complaint of long drive times. Inspection of unit two is good voltage and correct temperatures but is lacking in airflow. If I the customer on correct installation of exhaust for the unit. Issue solved

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Corpus Christi, TX 78410

Jim

Job Details: 06/24/2021

Install control board and test. Ice and water both come out the chutes as designed. No further problems.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Ingleside, TX 78362

Michael

Job Details: 06/24/2021

Wont do anything per customer. The appliance wont unlock and it just flashes F5 and wont allow me to do anything. I had the same exact issue with another appliance, it was the latch, ordered the latch, please reschedule when the part comes in ; ordrng 1 W10810403 (Latch)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS

Near Corpus Christi, TX 78414

John L.

Job Details: 06/24/2021

Inspected unit, unit is functioning as designed. Could not find any issues on this unit.