Near San Antonio, TX 78252
Richard G.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE505W0HB2 Customer complaint is that the cooktop on and cooktop lights will not go off. Verified issue. Will need to replace control.; ordrng 1 W11314391 (cntrl-elec)
Near San Antonio, TX 78252
Richard G.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE550S0HZ1 Customer states that the unit sparked from under the control. Found wires burned on main harness just under control. Will need main harness.; ordrng 1 W11458883 (MAIN HARNESS)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
DRYER WHIRLPOOL WED4815EW1 Duplicate ticket.
Near Castroville, TX 78009
Richard G.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the icemaker is no longer making ice. Entered diagnostics and found no icemaker error codes. Ran unit through harvest and called for water. Icemaker is functioning well. Icemaker fan motor is not functioning. Will need fan motor.; ordrng 1 W10846539 (evaporator fan blade)
Near San Antonio, TX 78247
S. L.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer complaint door is pulling to one side when opening door with hand on either side but not from middle tested door found no malfunction and that door should be opened from middle only called tech line spoke to Steve sr 7729909273 he agreed with my analysis and unit is operating as designed.
Near San Antonio, TX 78253
Richard G.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5000DW3 "Customer complaint is that the unit is not turning on and there is water leaking from the unit. Verified non functioning control. Tested out control and it is receiving proper power, but is not responding. Attempted unplugging the unit and plugging it back in. Did not resolve the issue. Held down start button and cleared unit. Was able to enter diagnostics. Found error codes F9E1 long drain, and F7E5 shifter fault. Found wiring rigged up to drain pump with electrical tape. Will need to replace wiring harness. Was able to repair harness so that the customer can use the unit while waiting for parts to arrive. Previous technician found water leaking from the drain pump. Verified leaking drain pump. Will also order drain pump.Called techline and spoke with Steve to document. Recommends replacing wiring harness.SR#7729914185; ordrng 1 W11255099 (WIRING HARNESS) and 1 W11399437 (DRAIN PUMP)"
Near Converse, TX 78109
S. L.
Job Details: 02/03/2021
FREEZER WHIRLPOOL WZF79R20DW00 "3 times customer said unit makes loud noise for 5 minutes each, he said sounds like a compressor issue temps were good frost pattern good. Ran amp draw amp draw at 1.27 ran fan heater no noise since issue could not be replicated advised customer to monitor and record any noise he hears."
Near San Antonio, TX 78245
Richard G.
Job Details: 02/03/2021
WASHER MAYTAG MVW6230HW0 "Customer complaint is that the unit is making a squealing noise. Entered diagnostics and found error codes F0E5 off balance, F0E9 off balance pause, and F0E3 overload. Cleared errors and ran through automatic test. Verified squealing is coming from gearcase. Ordering gearcase, motor, actuator, and pulley.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11423758 (GEARCASE)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/03/2021
WINE CELLAR KITCHEN AID n/a Our customer has decided to have an Electrician check the circuit before we asses i f there is a problem with the wine cooler. Unit is running but has started to trip the circuit breaker recently. No service fee charged.
Near Helotes, TX 78023
Justin
Job Details: 02/03/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Found water at bottom of fridge from runoff from drain port, will need drain extension. Will need to thaw out drain hole and possibly add metal clip that goes down drain. ; ordrng 1 W11084807 (Drain extension) and 1 819043 (Heat probe drain) and 1 W11330971 (Console)"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR KITCHEN AID KRFF507ESS01 "Called techline per notes and due to reoccurring issues. Spoke with Cathy, explained the situation she read through the notes and then asked if filled service pointer for this issue, explained that have followed it and then asked what shows in test 7 in diagnostics, unit shows 02. Explained all work done, including deli UI, she wanted to verify deli UI is working properly. At this point she stated they have no further recommendations and deemed unit unrepairable. Sr 7727241468. Gave Sr to customer to give to extended warranty."
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/03/2021
DISHWASHER KITCHENAID KDFE104DSS Verified a 7- error which simply requires a diagnostic service mode run. Issue resolved.
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/03/2021
REFRIGERATOR JENN-AIR JFX2897DRM02 "Our customer has continued to have leaking out the right side below the deli drawer. There was no Ice build up on the evaporator or drain . There was however water built up in the drain pan as well as the right back side under the deli drawer. The temperatures in all compartments were perfect. I removed the drain tube under the back compartment. Sing a probe, the freezer drain was clear but the RC drain was blocked. I put my pinky finger up there and found that the drain hose is collapsed. I tried to push it open but became apparent it would rip. I Spoke with Adrian at Whirlpool Tech Line and it has been deemed unrepairable. SR#7729907029. Our customer has had this problem for about 1 and a half to 2 years. I provided the SR number to our customer and referred them to cal AIG for settlement."
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
DISHWASHER KITCHENAID KDTM404KPS0 Intermittent draining issues. Unit drains when drain button is pushed. Ordering new control and latch to resolve issue. Will call customer when parts come in. Gate code is 7801; ordrng 1 W11410066 (Control) and 1 W11412299 (Latch)
Near Bulverde, TX 78163
Jim G.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 Verified baffle is non responsive and control may also be at fault. ; ordrng 1 WPW10479155 (Dampener Control) and 1 W11224256 (Control)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5100HW0 "Duplicate ticket, will return when parts are in.; O-emld tckt"
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
MICROWAVE OVEN WHIRLPOOL WOC75EC0HS01 "Issue is a no heat microwave. Found F1E6 error code. Ordering new control, magnetron and inverter to resolve issue. Customer just moved into house. Asked them to provide closing documents on return visit for warranty purposes. Gate codes are 8401 and 0429. Will call customer when parts come in. ; ordrng 1 W11346197 (Magnetron) and 1 W10217711 (Inverter) and 1 W11110951 (Control)"
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/03/2021
COOKTOP ELECTRIC JENN-AIR JEC4430BB00 The left front burner is not fully functional. I let the cook top cool down in order to enter diagnostics mode. The glass cook top has a crack on the left side over that load of interest. Disassembled and found the element coils open in two zones. Decided not to install element at this time because of the crack. The heating element is covered under 60 month. Rescheduling control board as contingency.; ordrng 1 W10622119 (Cook top)
Near San Antonio, TX 78254
Justin
Job Details: 02/03/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Performed a factory reset, unit console is working as designed now."
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE320M0ES "Issue is a flashing display. The buttons beep when being pushed, but the display does not change. Ordering a new control to resolve issue. Tried to call the landlord multiple times but he did not pick up and v/m box was full. Forwarding AE. Toes about situation to proceed.; saved tckt"
Near San Antonio, TX 78257
Douglas H.
Job Details: 02/03/2021
WINE COOLER KITCHENAID KUWO24LSBX01 "Unit not cooling. Removed EVAP cover to find evidence of a leak in the evap. Per parts list that isnt a serviceable part. Explained to customer the issue, showed customer evidence of leak. Advised that since the part is listed as not serviceable that there isnt anything further I can do to assist. Collected Sc with military discount."
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 02/03/2021
ICEMAKER (STANDA KITCHENAID KUID508ESS1 "Replaced recirculating pump after replacement tested ice maker no issues, ice maker working as designed. Job complete. Collected parts balance."
Near Atascosa, TX 78002
Jesus C.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFG505M0BS3 Tested unit. Front right burner not igniting. Bake not working. Electrode on burner broken. Need new head. Bake igniter getting power. Can not pull unit to diagnose further. Customer will have to pull unit to continue diagnose for bake issue. Will order burner head and new bake igniter. ; ordrng 1 W11176454 (igntr-oven) and 1 WPW10515455 (burnr-head)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR KITCHEN AID KRFF507HPS00 "3333 replaced control board on refrigerator due to no lights after replacement tested lights no issues, refrigerator working as designed. Job complete."
Near Converse, TX 78109
S. L.
Job Details: 02/03/2021
VENT HOOD UNKNOWN WVW51UC0FS2 Removed plastic cover inspected for scratches removed old chimney replaced chimney tested all operations normal.
Near Cibolo, TX 78108
S. L.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found damaged seal on control at door bent bracket for control panel. Found start button and control lock buttons only buttons working ordered UI control bracket and screws.; ordrng 1 W11116870 (Bracket) and 4 WPW10109200 (Screw)s and 1 W11213719 (Seal) and 1 W11368911 (UI) and 1 WPW10195237 (Clip) and 1 WPW10195237 (Control)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced ui due to no indication of ui being on after replacement ui working as designed. No issues, ice maker passed all test job complete."
Near Bulverde, TX 78163
Jim G.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 I verified no error codes. I contacted Steve SR# 7729909130. Replacing OWI sensor and co trip as a precaution. ; ordrng 1 W11084121 (Owi) and 1 W11306302 (Control)
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Sterling SR# 7729909909 verified that mullion and door are bent. Also advised replacing rails. Please co tact once all parts are ready for install. ; ordrng 1 W11043010 (Mullion (secondary) Gray) and 1 W11435354 (Pantry Door SS) and 1 W11093713 (Left pantry adapter slide) and 1 W11093714 (Right pantry adapter slide)
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/03/2021
DRYER WHIRLPOOL WED5620HW1 Educated on moisture sensor. Advised for meantime to use timed dry and use and care measures.
Near San Antonio, TX 78261
S. L.
Job Details: 02/03/2021
RANGE JENN-AIR JDRP648HL00 Both side oven indicator lights at knobs flash amber 2 flashes amber went to diagnostics could not get in Called techline spoke to Joel sr 7729908504 he said this indicates that unit thinks its to hot. Checked harness it was good. He said replace sensor. If that doesnt correct issue to replace control for 18 inch oven; ordrng 1 W10859573 (Sensor) and 1 W11317945 (Control)
Near Atascosa, TX 78002
Jesus C.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Ice maker harvest. Good water. Found ice bucket does not have slots for the optical sensor to read . Original part number W10353207 was subbed to W11347840. New part is wrong one. Called tech line and they had notes saying original part number was subbed to the incorrect part. They suggested we contact our vendor for research. Sent message to DS. Will need correct ice bucket. ; saved tckt
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/03/2021
WASHER MAYTAG MHW6630HC0 Chris SR#7729912437 verified that the pressure hose was kinked somehow. Corrected and installed valve as a precaution.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KSSS42FTX00 "Installed fan motor due to pulsating after installation no issues, opened gasket up found damage on new gasket reordering gasket.; ordrng 1 WP2266902 (gasket-fip)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/03/2021
RANGE KITCHENAID KOCE500ESS04 "Our customer is concerned that the oven is not reaching or holding temperature. She had it set at 350 F before I arrived, then shut it off then back on. The display showed 320 F. I explained that ovens cycle and when It is re-set the display will often show a different temperature. My reading on the temperature sensor was at 380F. This is a normal cycling range for an electric bake element. According to Technical Service Pointer W10883103C Kitchenaid Wall Oven Temperatures To Low March 2017. The first thing mentioned is not using aluminum foil on cavity or rack. Our customer was utilizing aluminum foil. Picture included. I showed her the service pointer and referred to page 9 of owners manual. It also calls for checking calibration. I showed our customer how to set calibration in page 8 and she decided to calibrate plus 10 F. Our customer was having this problem before the foil.; (created new UIS, deleted prior attachment to UisID 4816)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 The unit will not fill. I tested the water valve and it has a resistance of 1.4 k ohms. This is within spec. Removed the water line from the water valve. I turned the push pull valve at the home and no water came out. The homes valve has stuck closed. I called to inform our customer. I looped up the drain hose with a zip tie WPW10339879; used 1 WPW10339879 (Zip tie) from stock
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Customer stated unit doing the same thing as before previous repair. Checked EVAP to find ice build up across the top indication of not fully defrosting, unit needs new defrost bimetal. Ordering defrost harness to resolve the issue. ; ordrng 1 W11224591 (Evaporator harness)"
Near San Antonio, TX 78228
Jesus C.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Installed ice maker and evap fan. No issues during testing. Tested to complete.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 02/03/2021
DRYER LG DLEX3875V Checked dryer found blower wheel broken causing rattle noise ordering blower wheel to resolve issue. Collected service call fee.5835EL1002A; ordrng 1 5835EL1002A (Blower Wheel)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE535S0JZ Issue is broken handle trim. Ordering new trim to resolve issue.; ordrng 1 W11449263 (Trim handle)
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW5620HW0 Adrian SR# 7729911519; ordrng 1 W11316246 (Pressure Switch)
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Tested unit. Water supply not on. Turned on water supply. Job complete.
Near San Antonio, TX 78251
Justin
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5000DW3 "Noise is coming from a bad motor and gearcase, ; ordrng 1 W11454734 (Gearcase) and 1 W10890624 (Motor)"
Near Boerne, TX 78015
Douglas H.
Job Details: 02/03/2021
OVEN ELECTRIC (D JENN-AIR JJW3830DS01 "Unit showing f2e1, unit was unplugged upon arrival, plugged unit in and once it booted up error automatically came up which indicates that it is a shorted key. Verified that the console is needed. Ordering console. Part on b/o. Collected Sc. Quoted 125 plus tax for labor. Per Sb web part is still under JA limited part warranty as serial number gives rough purchase date of October 2016 and it has a 60 month warranty."
Near , TX 78015
Douglas H.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer stated bad odor coming from unit and when drains out odor comes from sink, and not heating properly. Checked unit found draining perfectly and check valve shutting when supposed to, filter was slightly dirty. Pulled filter to clean advised running a cleaning cycle on unit for odor issue, also advised could possibly be coming from the sink plumbing itself. As for heating issue ran diagnostics testing to check unit, heater is coming on but not heating adequately. Ordering control for heating issue. Part on b/o; ordrng 1 W11305296 (Control)"
Near San Antonio, TX 78256
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR KITCHEN AID KRFC704FSS02 Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78250
Justin
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW7500GC2 "Basket is bad and will need to be replaced, no fluid in basket. F0E3 only fault stored, basket is psp item; ordrng 1 W10811957 (Basket)"
Near Comfort, TX 78013
Colton B.
Job Details: 02/03/2021
DRYER MAYTAG MEDB765FW0 "Issue was a noisy blower wheel. Replaced blower wheel, unit tested good."
Near San Antonio, TX 78250
Justin
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Found terminal block burnt causing wire damage to harness, will need main harness. ; ordrng 1 W11458883 (Main harness)"
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFG320M0BS3 "Replaced door on range due to it being broken after replacement tested range no issues, job complete"
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF520PADM Issue is a broken control panel. Ordering a new panel to resolve issue. ; ordrng 1 W10815819 (Console)
Near San Antonio, TX 78226
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Replaced freezer door gasket due to frost and tears after replacement no issues, refrigerator sealed as designed. Job complete."
Near San Antonio, TX 78255
Tommy B.
Job Details: 02/03/2021
WASHER MAYTAG MVWB765FW3 Customer stated that the same issue returned. Knocking during agitation. Showed video to demonstrate issue. Called tech line spoke to Steve. Removed agitator and reinstalled. Checked unit with lid off while agitating. Could not duplicate issue at that time. SR7729911583
Near San Antonio, TX 78214
Jesus C.
Job Details: 02/03/2021
WASHER MAYTAG MVW6230HW0 Installed new Control. Unit powers on. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Checked refrigerator found compressor turning off and on, found good voltage at wall, bad start device, ordering to resolve issue.; ordrng 1 W10448874 (device,start) and 1 W10590083 (capacitor)"
Near San Antonio, TX 78256
Justin
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Checking amp readings because unit is not cooling all the way. It will eventually freeze stuff in freezer but takes a long time. Unit showing small leak. ; ordrng 1 W10843121 (Drier)
Near San Antonio, TX 78249
Ezequiel V.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE525S0JS0 "Checked range found terminal block burnt, ordering main harness includes terminal block. ; ordrng 1 W11344556 (Main Harness)"
Near Boerne, TX 78015
Justin
Job Details: 02/03/2021
WASHER SAMSUNG WF45K6500AV/A2 "Ran unit through diagnostics, unit is spinning. Believe unit is putting too much water inside. Will need both water valves. Unit also needs motor assembly is no longer available. Control board is needed as well. DC93-00168A motor part number. ; rqstng P&A on 1 AP5623062 (Water valve) and 1 AP4204535 (Water valve) and 1 DC93-00168A (Control)"
Near San Antonio, TX 78257
Justin
Job Details: 02/03/2021
THIN-TWIN 24' LE WHIRLPOOL CET9100GQ "Spoke with customer, going to wait until part comes in. ; schdld next appmnt for 2/4 THU !"
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/03/2021
MW-HOOD COMBO KITCHENAID KHMS2056SSS2 Last trip had defective interface board and I had accidentally tore the ribbon cable for the display. Installed new parts and both new parts are defective/damaged. New interface board not allowing buttons to be pressed and lcd display has impact damage. Reordering both again to resolve the issue both on b/o; ordrng 1 WPW10391271 (User interface) and 1 WPW10143962 (Display)
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL URB551WNGZ " I can only figure that since this refrigerator is a Coyote, which is a Whirlpool made in Poland, that it would take some effort. I was originally asked by this customer if we could order an extra shelf and that she would pay for it. I checked with our office and was told this would be fine even though this is not something we would normally do. Usually we wait for all parts to come in before going back out for a repair. Obviously since it is a refrigerator and it needed repairs for the cooling we would not wait 5 months for a shelf to come in. This refrigerator job was a warranty job so a service fee would not be needed. Since it is just a shelf and our customer just wanted to buy one I did not charge or quote for Labor. This was the price at our distributed at the time. Originally, I was at our customers home working on a different refrigerator and had a hard time determining entitlements and took some pictures and and went back and forth with our o
Near San Antonio, TX 78256
Justin
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Unit freezing and not defrosting correctly, will need control. Will also order fan motor and thermistor for freezer. ; ordrng 1 W11353813 (Control box) and 1 WPW10383615 (Thermistor) and 1 Fan motor"
Near San Antonio, TX 78240
Jesus C.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Tested unit. Compressor not running. Installed new compressor. Vacuum and recharge. Good pressure on low side. High side drops to 0. Called tech line. Unit might have restriction. Will need to clear with nitrogen. Will need to reschedule. ; schdld next appmnt for 2/8 MON !
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/03/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Removed microwave from cabinet. It was tight coming out. There was some paint rubbed off on left side of cabinet from the installation. It was harder then normal to disassemble I replaced the magnetron and transformer. Tested unit an it is now heating. I tried to reinstall about four times. The cabinet is too tight. I contacted DH. I will create a helper ticket. Informed customer we would arrange something as soon as possible. I told her I would call when I was done for the day and she told me anytime up to 10:00pm. Unfortunately it has been a long day and it is now 10:24. I contacted NR. I have scheduled a helper ticket for Thursday. ACT will contact our customer to confirm availability.; O-emld tckt
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
DRYER WHIRLPOOL WED4815EW1 "Went to replace cabinet, found new dents on lid. Now ordering a lid to fix unit fully. ; ordrng 1 WP8563663 (Lid), states that autho needed"
Near Boerne, TX 78006
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR LG LRFDS3006S/00 "Unit dispenser gets stuck and continuously flows after being depressed, customer also stated that they accidentally broke the dispenser lever. Finding cause to be a weak spring and a faulty switch. Quoted 25.92 for parts. Sc and labor under 90 day warranty, switch would be covered under part warranty. Customer wishes to proceed with repair, ordering parts needed to resolve the issue. Parts showing as on b/o; ordrng 1 MBG66024515 (Dispenser lever) and 1 MHY62644404 (Lever spring) and 1 6600JB3001C (Switch)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/03/2021
RANGE KITCHENAID KFDC558JSS00 I arrived at the home but the builder rep had to be present during this repair and it could take up to an hour and a half. We decided to reschedule. Because it was getting late. He would like it done this week. I told him I would call him back but by the time I got to this with all the documentation I had to follow up with it is currently 10:44pm. Based on the future schedule I have rescheduled it for this Friday.; schdld next appmnt for 2/5 FRI !
Near San Antonio, TX 78239
Shawn W.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5105HW0 "I arrived and noticed that the console package was light. I looked inside and found that the electronics part of the console is missing. I explained and apologized to our customer. She is not to happy which I understand. I explained more then a few times that I understood and was sorry. I have contacted our parts department for parts research with Marcone and Whirlpool. However, upon further observation, I realized that this is my mistake. The cutout on the parts diagram is very deceiving. I ordered the wrong part. I feel terrible about this. Part ordered. ; ordrng 1 W11478519 (Panel UI)"
Near San Antonio, TX 78261
Jim G.
Job Details: 02/03/2021
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Console is going out intermittently. Will replace. ; ordrng 1 W11428583 (UI console SS)
Near Sinton, TX 78387
Michael
Job Details: 01/29/2021
DRYER AMANA NED4655EW1 "The timer is not shutting off the appliance, the appliance is heating properly. This is appliance is from RAC, Ordered the timer and rescheduled the customer ; ordrng 1 W10857612 (timer)"
Near Taft, TX 78390
John L.
Job Details: 01/29/2021
DRYER WHIRLPOOL CEM2745FQ0 "Installed components, tested after installation. Unit is regulating heat properly, issue resolved."
Near Rockport, TX 78382
Michael
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not cooling per customers. The appliance was plugged in but no lights or fans running. Pulled appliance out, unplugged removed back cover to the compressor, the cover was pushed in up against the water faucet coming out of the wall, pushed in the line that is froze over. Plugged appliance back in, still no lights, compressor and condenser fan came on, removed the fresh food display, the control was in water, damaged the orange wire due to corrosion that came off of the connector. Ordered parts to resolve issue. Will need a sealed system technician ; ordrng 1 W10512203 (harns-wire) and 1 WPW10143759 (dryer) and 1 WPW10769076 (cntrl-elec)"
Near Robstown, TX 78380
John L.
Job Details: 01/29/2021
WASHER AMANA NTW4516FW3 "Inspected unit, found issue to be with connector. Connector for water valve was not hooked on properly, attach connector. Issue has been resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW5000DW1 Customer states when trying to run cycle will continuously hear clicking noise. Inspection of unit shows error code for lid lock failure. Manually testing this function shows failure every time. Replace lid lock in strike to resolve issue.; rqstng P&A on 1 W10682535 (latch) and 1 W10714899 (strike)
Near Ingleside, TX 78362
Michael
Job Details: 01/29/2021
DISHWASHER AMANA ADB1400AGB1 "The door to the DW is damaged, took pictures, advised the builder there isn’t an ETA on the door, he thought I was bringing the door, needs it sooner than later. Builder is going to call Ferguson’s to replace it, 1 week old."
Near Robstown, TX 78380
John L.
Job Details: 01/29/2021
DRYER AMANA NED4655EW1 "Inspected unit, found issue to be with thermal switches. Replaced resolve this issue.; ordrng 1 3977393 (thermal cut-off) and 1 3387134 (thermostat)"
Near Robstown, TX 78380
John L.
Job Details: 01/29/2021
DRYER AMANA NED4655EW1 "Inspected unit, found issue to be with broken door switch. Replaced switch issue has been resolved.; used 1 W10569603 (Switch) from stock"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Install components tested unit issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 01/29/2021
DISHWASHER AMANA ADB1400AGS3 1301. Inspection of unit shows error code 4-3 Suggested method of repair is replacing wash motor or control. While trying to take measurements from control unable to get good connection for reading. Replaced both control and motor to resolve issue. I have not set return date pending part arrival; ordrng 1 W10834731 (cntrl-elec) and 1 W10837402 (pump&motor)
Near Portland, TX 78374
Michael
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Washes intermittently per customer. F2E1 error code, started diagnostics, the motor is working normal, canceled diagnostics and removed the control, signs of roaches that are no longer active, installed new control ran diagnostics, the appliance completed with no issues or error codes, the appliance is working normal"
Near Portland, TX 78374
Michael
Job Details: 01/29/2021
RANGE WHIRLPOOL WFG320M0BW2 "Installed parts ordered, the bolt to the saddle was stripped, I was able to finally make it work, turned the gas on, no visual leaks, put the appliances back together and plugged it in, the ignitors were striking by themselves, checked all the wiring, including at the spark module, will not stop, order spark module to resolve issue ; ordrng 1 WP6610341 (module-spk)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDF331PAHS0 Install component tested unit issue resolved. Ran several test cycles in front of customer everything is to their satisfaction.
Near Corpus Christi, TX 78412
Michael
Job Details: 01/29/2021
WASHER MAYTAG MVWB835DW0 "I called the customer, no answer left message to call me back to confirm someone is home, no return call, the customer will have to reschedule ; O-emld tckt"
Near Corpus Christi, TX 78416
Michael
Job Details: 01/29/2021
WASHER MAYTAG MVWC465HW2 "Installed new gearcase, calibrated and performed a diagnostics test, completed with no issues or error codes, no longer screeching, the appliance is working normal"
Near Alice, TX 78332
Adam
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW5105HW0 Customer complaint of loud screeching noise during operation. Inspection of unit shows no error codes. Calibration of unit result in loud screeching noise while shifting from low medium and high spin cannot duplicate noise during an agitate. Try to separate agitator from tub to see if I locked it was positioned correctly but agitator has fused to gear case unable to remove without destroying. Replace agitator locknut gear case clutch and belt to resolve issue. Job will require 2 count. I am not scheduled return visit pending part arrival; ordrng 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10821990 (agitator) and 1 W11164183 (GEAR CASE) and 1 W11183985 (LOCKNUT)
Near Corpus Christi, TX 78414
Adam
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Install component issue resolved
Near Corpus Christi, TX 78413
John L.
Job Details: 01/29/2021
DRYER AMANA NED4655EW1 "Inspected unit, tested voltage. Unit is getting voltage but no heat. Element is good, thermostat most likely issue. Some parts for this unit have been ordered will order other components; ordrng 1 3387134 (thermostat) and 1 3977767 (thermostat 221 deg)"
Near Falfurrias, TX 78355
Adam
Job Details: 01/29/2021
WASHER AMANA NTW4516FW3 Call customer prior to arrival to confirm location. Customer states address on file apartment number six. Arrived at address to find out it was an apartment complex/ housing authority call customer again to find out exactly which apartment was hers because on the phone she stated six but address is start at 900 when I tried to conference in the name of the apartment complex customer started speaking to me in a very discreet spec for mocking attitude/tone of voice. I did inform customer that I would be counseling her service call because I would not be spoken to and that way. Phone call to customer as always was recorded on 3CX. I did notify NR Of the incident with the customer.
Near Corpus Christi, TX 78413
John L.
Job Details: 01/29/2021
DISHWASHER MAYTAG MDB9959SKZ "Installed drain pump, tested after installation. Issue resolved."
Near Corpus Christi, TX 78418
John L.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW "Inspected unit, customer has informed me that they know his compressor was extremely hot. Tested compressor, ohmd out compressor. Compressor not reading normal parameters, will need to replace compressor to resolve this issue. Customer is asking to be informed when compressor will be received.; ordrng 1 W10575980 (compressor) and 1 482801 (mount-tray)"
Near Corpus Christi, TX 78412
John L.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRT549SZDW00 Inspected unit found a few small areas for light was bleeding through on gasket. What is able to make adjustments to gasket to make certain no gaps were left. After adjustments were made used a red light to check for any gaps on seal. No red light was bleeding through the gasket so unit is sealing properly. Issue has been resolved.
Near Port Aransas, TX 78373
John L.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Repaired unit solo, was able to pull out unit to install compressor. Vacuumed lines and charged unit, unit is holding pressure and is cooling. Was able to re-insert unit back in its enclosure without any issues. Issues have been resolved."
Near Falfurrias, TX 78355
Adam
Job Details: 01/29/2021
OVEN WHIRLPOOL WOS51EC0HS0 Customer complaint of display acting funny and showing the temperature is changing. Diagnostic show no saved fault codes. Tested all functions of unit with no issue all commands were excepted and responded as designed. Cannot duplicate customers complaint. I did advise customer if it does happen again try to take a video so we can see what is going on. Cleared fault code history even though no fault codes were saved and also reset control. Issue resolved
Near Hot Springs, AR 71913
Blake D.
Job Details: 01/29/2021
N/A N/A GI1500XHW6 "Replaced listed parts cut to short, reordered tube; ordrng 1 WP2185989 (TUBE)"
Near Hot Springs, AR 71901
Blake D.
Job Details: 01/29/2021
WASHER AMANA NTW4516FW3 "Replaced listed parts, tested unit operation checks okay"
Near Conway, AR 72032
Jeff N.
Job Details: 01/29/2021
ICEMAKER KITCHENAID KUID308HPS00 Reordering card back. Came in but wrong part in box.; ordrng 1 W11261690 (CARD BOARD BACK)
Near Conway, AR 72032
Jeff N.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Installed new compressor. Recharged checked good.; dspstn on spec-tagged invntry: 1 876765 TUBE-KIT
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/28/2021
FREEZER WHIRLPOOL WZF79R20DW03 "Customer had video of noise issue, sounded like metal scraping. Couldnt replicate the noise through diagnostics testing. Calling techline per notes. Spoke with Scott, he stated based on my tests run there isnt any issue. Stated that its either not this unit or its the compressor at this point, stated since couldnt replicate the noise issue its likely not the freezer making the noise. SR 7729855999Explained what was said to me by techline, he is frustrated with the process and what techline said. He said he will call us back when it happens again. No further issues at this point."
Near Converse, TX 78109
S. L.
Job Details: 01/28/2021
DISHWASHER KENMORE 665.14754N512 "Removed diverter replaced ran test mode, both sprayers working heater working no errors control not needed new quote 327.50 balance 209.51 paid in full."
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/28/2021
RANGE WHIRLPOOL WFE550S0HZ1 Tech was assigned as a helper;