Customer complaint is that the unit is not advancing during wash cycle. Verified issue. Entered diagnostics and found error codes F8E1 no fill/long fill. Ran diagnostics cycle. Verified issues with inlet valves. Need valves.; ordrng 1 W11038689 (Inlet valve)

"Returned with parts to replace. Installed new extension drain behind unit and throughly defrosted drain hole under evaporator which looked like it had been frozen over for a long while. Due to service pointer extension drain was fully covered and labor was half off. I had quoted customer tier 1 no part labor for this repair on first visit. Customer had also wanted me to look at ice maker. Let customer know ice maker and labor would be full price. Customer agreed on work. After testing ice maker could not get ice maker or harvest at all. Replaced ice maker and tested. Tested water dispenser on ice maker and then fill tested in diagnostic mode. Ice maker successfully filled. Unit now functioning as designed. Customer paid a total of $414.26 on card. Customer paid for icemaker, $82.75 was labor for the drain tube/defrosting, $150 was for labor for replacing ice maker. Drain tube extension was covered through service pointer."

Customer reported that the fridge will sporadically raise 10 degrees at times that has caused food to spoil. After inspection of unit found unit functioning as designed. Fridge temp was 35-36 degrees. Both fridge and freezer evaporators were fine without any ice or excessive frost. Customer had still been waiting on control that was on back order from last visit due to ice maker not working. Customer had stated that the ice maker had started working again but sporadically as well. Called techline to get situation documented. Tech line stated that it sounded like a control issue and that a ice maker not functioning properly could cause numerous issues with the fridge. Was told by tech supervisor to close out ticket. Would return with part when its available since it had been ordered on separate ticket.Sr 7733005044

Customer reported water spilling in freezer floor again. Upon arrival found that the water fill tube that fills the ice maker was partially frozen that was causing ice to spill down the floor of the freezer. Fully defrosted water fill tube and all ice that had accumulated on the evaporator from the water spilling. Double checked drain tube and drain hole and there was no blockage so I know water is draining properly when defroster is on. Unit functioning as designed. Customer should not have any more issues with water overfilling.

Took pictures for customer added strap placed pin back into compressor feet. Unit testing good. Damaged likely caused by last company not securing parts after compressor swap

Returned with part to repair. Installed new freezer gasket. Checked for any gaps in between the gasket and cabinet and there were no longer any gaps. Unit functioning as designed? Customer should not have anymore issues with condensation/frost.

Customer complaint of FC door not sealing and door operation not smooth. Confirmed customer complaint and observed ice accumulation on interior FC and corresponding door surface. Found missing hardware in assembly. Installed missing WASHER (WP489467) which was prescreened to no avail. Reformed FC door gasket and found that light is still coming through closed FC door. Adjusted assembly to the best of my ability to improve condition for our customer while we await parts arrival. Ordering FC DOOR (LW10803965), 2 PLUGS (WP2254517), 2 DOOR STOP SHIMS (WP2258681W), 2 THIMBLES (W10492022), 2 CAP WASHERS (W10847959), 2 SCREW CAPS (W10849198), and 1 CENTER HINGE SHIM (2215385) to resolve issues. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 2215385 (Center Hinge Shim), ordrng 2 W10849198 (Screw Cap)s and 2 W10847959 (Cap Washer)s and 2 W10492022 (Thimble)s and 2 WP2258681W (Door Stop Shim)s and 2 WP2254517 (Plug)s, rqstng P&A on 1 LW10803965 (FC Door (Stainless))

"Tested unit. Not heating. Replaced bad magnetron,diode, transformer and capacitor. Unit heating. No further issues. Tested to complete."

Replaced motor tested unit everything still not working found issue to be control board. Ordering control.; ordrng 1 W11305293 (cntrl-elec)

Customer reported water leaking again in freezer. After inspection found that drain hole on bottom of evaporator was frozen up. Defrosted drain hole. Also defrosted drain tube in back of unit and the hole as well inside the cabinet. The issue was that the drain hole was frozen so when the evaporator would defrost the water had no where to go and would just leak into the freezer. Unit now functioning as designed. Unit will now be able to drain properly.

Replaced switch tested unit everything working properly.

Unit in warranty entitlement page and receipt in pics. Customer reported unit not cooling. After inspection found that start device would buzz and try to kick compressor on but then compressor would just shut off. Checked voltage to start device and start device was getting correct voltage. Ordering compressor kit and requesting sealed system tech for next visit. ; ordrng 1 W11370574 (Compressor kit)

Returned with parts to replace. Installed new extension drain behind unit and throughly defrosted drain hole under evaporator which looked like it had been frozen over for a long while.. Customer had also wanted me to look at ice maker. Customer agreed on work. After testing ice maker could not get ice maker or harvest at all. Replaced ice maker and tested. Tested water dispenser on ice maker and then fill tested in diagnostic mode. Ice maker successfully filled. Unit now functioning as designed.

Could not find the unit on site asked several employees call helped me look around for it could not locate

Customer reported water spilling in freezer floor again. Upon arrival found that the water fill tube that fills the ice maker was partially frozen that was causing ice to spill down the floor of the freezer. Fully defrosted water fill tube and all ice that had accumulated on the evaporator from the water spilling. Double checked drain tube and drain hole and there was no blockage so I know water is draining properly when defroster is on. Unit functioning as designed. Customer should not have any more issues with water overfilling.

Replaced igniter. Unit working as it should.

Customer reported water leaking again in freezer. After inspection found that drain hole on bottom of evaporator was frozen up. Defrosted drain hole. Also defrosted drain tube in back of unit and the hole as well inside the cabinet. The issue was that the drain hole was frozen so when the evaporator would defrost the water had no where to go and would just leak into the freezer. Unit now functioning as designed. Unit will now be able to drain properly.

Manager stated the unit was sent back for credit due to new 21 day policy

Unit in warranty entitlement page and receipt in pics. Customer reported unit not cooling. After inspection found that start device would buzz and try to kick compressor on but then compressor would just shut off. Checked voltage to start device and start device was getting correct voltage. Ordering compressor kit and requesting sealed system tech for next visit. ; ordrng 1 W11370574 (Compressor kit)

Tested unit. Super cooling in fresh food section. Found restriction in evaporator. Will need new evaporator. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (DRIER-HV)

Tested unit. Super cooling in fresh food section. Found restriction in evaporator. Will need new evaporator. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (DRIER-HV)

Customer stated unit RC door leaks and gasket has water. Found issue to be faulty door gasket not sealing properly. Quoted 478.93 for p&l (tier 4) total with service call 613.16. Collected sc. Customer wishes to proceed with repair. Ordering gasket to resolve the issue. Part is oos. ; ordrng 1 WP2266903 (Gasket RC)

Customer stated unit RC door leaks and gasket has water. Found issue to be faulty door gasket not sealing properly. Ordering gasket to resolve the issue. Part is oos. ; ordrng 1 WP2266903 (Gasket RC)

Found that there was no water supply to the icemaker icemaker was just dry checked on water tested icemaker and filled it up with water unit looks good to go dont see any spelling or anything that would cause a sheet of ice instructed customer that if they have any issues to snap a picture so we know what were dealing with. Customer instructi

Upon arrival customer stated unit would not allow her to use the ui. Verified a faulty console. Ordering 1 W11105004 to resolve issue. Part is OOS. ; ordrng 1 W11105004 (Console)

#0313 Found that the drain Pan was unable to be corrected tried my best to unbow the plastic but the plastic is too badly warped ordering new drain Pan explain that I will give discounted labor if they empty out the refrigerator 1st Make sure to send tech 16 out; ordrng 1 W11457241 (Drip pan)

Upon a arrival customer stated unit was under a 5-10 year warranty but the call is dispatched as OOW. Advised customer to contact Whirlpool to properly dispatch the call as in warranty to resolve issues. Customer states they will contact Whirlpool to fix the issue. No further issues at this point.

Customer stated that oven started working correctly having no issues.

Tested unit. No water to tub. Found harness for fill valve was loose. Reconnected harness. No further issues. Job complete.

Replaced control board tested unit everything working properly.

Customer stated unit would start make a few noises and then shut off. Checked for errors. Found f6e3 communication error between acu and mcu, and f7e4 basket reengagement failure. Ordering control, slider and clutch to resolve the issues. Control oos. ; ordrng 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)

Installed new element. No further issues during the. Unit is working properly. Job complete.

Customer complaint of icemaker not powering on. Found issue to be faulty Auxiliary Drain Pump. Ordering 1 Auxiliary Drain Pump (1901A) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 1901A (Drain Pump)

"Customer did not like the waivers. Explained they are needed to proceed, reluctantly signed. Explained this isnt our brand and I would have to search for schematics/troubleshooting form. Customer was upset cause the office told him we can service it and didnt tell him anything about the chance of not having the correct info to fix it. Proceeded to try and calm the situation down but customer continued to get irate. Customer then began cursing about this situation and got in my face over the situation. I then grabbed my stuff and left."

Unit was undeveloped so its leveled now. Doors are still vertically misaligned due to unit being empty and doors being designed to be vertically misaligned while empty.

Upon arrival customer stated unit would not allow her to use the ui. Verified a faulty console. Ordering 1 W11105004 to resolve issue. Part is OOS. ; ordrng 1 W11105004 (Console)

Complaint is that there is a banging noise. Checked for codes, none found. Checked suspension, suspension is good. Checked for leaks with gear box, none found. Noticed unit was very close to wall, supply and drain lines were squished between wall and back of the unit. Moved unit to give them room and ran diagnostic. No noises in high,low, or medium spins. Unit working as it should.

Upon a arrival customer stated unit was under a 5-10 year warranty but the call is dispatched as OOW. Advised customer to contact Whirlpool to properly dispatch the call as in warranty to resolve issues. Customer states they will contact Whirlpool to fix the issue. No further issues at this point.

Tested unit. Lower bake not working. Found bad igniter for lower bake. Igniter from truck damaged. Will need to order new igniter. ; ordrng 1 12400035 (Igniter)

Tested unit. No water to tub. Found harness for fill valve was loose. Reconnected harness. No further issues. Job complete.

Found flooded ice maker confirmed at the tube and the door was scaled up causing wild flow correct corrected issue changed out ice maker with truck stock; used 1 W10873791 (ICEMAKER) from stock

"Customer stated unit would start make a few noises and then shut off. Checked for errors. Found f6e3 communication error between acu and mcu, and f7e4 basket reengagement failure. Ordering control, slider and clutch to resolve the issues. Control oos. ; ordrng 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

Replaced the bad inverter confirmed good frost pattern after compressor kicked on

Customer complaint of icemaker not powering on. Found issue to be faulty Auxiliary Drain Pump. Ordering 1 Auxiliary Drain Pump (1901A) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 1901A (Drain Pump)

Unit was undeveloped so its leveled now. Doors are still vertically misaligned due to unit being empty and doors being designed to be vertically misaligned while empty.

No address listed only a street name that does not pop up on maps maps left message with customer to call him with appropriate information to schedule

"Complaint is that there is a banging noise. Checked for codes, none found. Checked suspension, suspension is good. Checked for leaks with gear box, none found. Noticed unit was very close to wall, supply and drain lines were squished between wall and back of the unit. Moved unit to give them room and ran diagnostic. No noises in high,low, or medium spins. Unit working as it should."

I spoke with Robert, Senior Technician at Whirlpool and briefed him on the first visit and the current problem. The ice maker never harvested and there is currently no block of ice forming in the ice bin. He directed me to make sure there is 120 VAC at the ice maker with the door switch closed. SR# 7733693688. The ambient temperature in the home is at 67 degrees F. The temperature in the RC is 33 degrees F and -8 degrees F in the FC. Still to cold. Im only measuring 37 VAC at the ice maker with the door switch closed. It is 40 VAC with door switch open. I found two wires that had come loose from the moles connector on the fill tube. This was definitely not a problem on my first visit. They could have been loose and came disconnected when I removed the cabinet wiring. This wiring is for the heater. I Lost contact with Bruce at Whirlpool Tech Line while in the home. A little lateR I was able to get in touch with Travis. Because we are not measuring 120 VAC at the ice maker, we either have a faulty door switch or a wiring problem in the cabinet. Replace the door switch and the fill tube with heater and test the voltage at the ice maker with the door switch in. If we still have 37 VAC we will have an internal wiring problem and Whirlpool Tech Line will need to be contacted for documentation for remediation. Parts ordered. ; ordrng 1 W11396033 (Switch) and 1 W11496599 (Fill Tube with heater)

Tested unit. Lower bake not working. Found bad igniter for lower bake. Igniter from truck damaged. Will need to order new igniter. Gave estimate for repairs. 124 service fee. Labor 80. Part 53. Collected payment for service fee. ; ordrng 1 12400035 (Igniter)

I removed the dishwasher from the cabinet and replaced the open heating element. Unit is now filling, washing and draining. Went over care and use with our customer.

"7733697329 Reported with Tech line as I was unable to replicate the tripping unit, is hooked up to an arc breaker pictures attached confirmed this is nucence tripping. sent information to builder for them to have electrician make correction"

Upon arrival replaced dented control panel. Per nr take the dented one mark as defective and install the other. No further issues at this point

Found flooded ice maker confirmed at the tube and the door was scaled up causing wild flow correct corrected issue changed out ice maker with truck stock; used 1 W10873791 (ICEMAKER) from stock

Upon arrival replaced door, door was still grinding. Used washer to resolve issue. No further issues at this point ; used 1 Wp489467 (Washer) from stock

Replaced the bad inverter confirmed good frost pattern after compressor kicked on Collected remainder of parts fees and labor

Customer complaint of ice not dispensing through dispenser. Found ice accumulation on auger. Tested unit. Separator Door closing well and no water escaping IM to enter bucket. My diagnosis is that a stray fragment of ice caused separator door to remain open, causing ice buildup. Cleared ice buildup and tested unit. IM dropping quality ice, filling well, and no water is escaping ice tray. Job complete, unit is good to go. No further issues at this time.

I replaced the faulty cooktop. Issue is resolved.

No address listed only a street name that does not pop up on maps maps left message with customer to call him with appropriate information to schedule

Customer complaint of Beverage Center not cooling. Entry into Service Diagnostics showed no fault codes on memory storage. Compressor is running, upper evaporator fan is running, and lower evaporator fan is not. Cabinet temperature measured 60F on my thermocouple. Attempted to uninstall unit from cabinet enclosure in order to measure compressor amp draw and found that machine is stuck. Cabinet opening needs to be slightly enlarged to remove unit. Our customer is going to contact a handyman in order to free machine and will call us back to schedule our return. Rescheduling ACU.

"I spoke with Robert, Senior Technician at Whirlpool and briefed him on the first visit and the current problem. The ice maker never harvested and there is currently no block of ice forming in the ice bin. He directed me to make sure there is 120 VAC at the ice maker with the door switch closed. SR# 7733693688. The ambient temperature in the home is at 67 degrees F. The temperature in the RC is 33 degrees F and -8 degrees F in the FC. Still to cold. Im only measuring 37 VAC at the ice maker with the door switch closed. It is 40 VAC with door switch open. I found two wires that had come loose from the moles connector on the fill tube. This was definitely not a problem on my first visit. They could have been loose and came disconnected when I removed the cabinet wiring. This wiring is for the heater. I Lost contact with Bruce at Whirlpool Tech Line while in the home. A little lateR I was able to get in touch with Travis. Because we are not measuring 120 VAC at the ice maker, we either have a faulty door switch or a wiring problem in the cabinet. Replace the door switch and the fill tube with heater and test the voltage at the ice maker with the door switch in. If we still have 37 VAC we will have an internal wiring problem and Whirlpool Tech Line will need to be contacted for documentation for remediation. Parts ordered. ; ordrng 1 W11396033 (Switch) and 1 W11496599 (Fill Tube with heater)"

Upon arrival customer stated unit would just drain. Unplugged unit and found a loose connection to the water valve not allowing the unit. Plugged unit and pressed cancel for 3-5 seconds and unit stopped draining. Reconnected loose connection to water valve and valve works perfectly fine. Retested unit and functions as designed. No further issues at this point.

"I removed the dishwasher from the cabinet and replaced the open heating element. Unit is now filling, washing and draining. Went over care and use with our customer."

Upon arrival noticed the unit was much harder to take out than expected. Contacted tech #29 for assistance. Contacted NR and got the approval from KW as well. With the arrival of tech #29 removed the unit and replaced the thermostat and reinstalled unit. Tested unit and unit functions as designed. No further issues at this point.

Upon arrival replaced dented control panel. Per nr take the dented one mark as defective and install the other. No further issues at this point

Upon arrival customer stated tenant stated the water would not turn on for the unit. Realized I didnt turn the water valves back on after reinstalling unit. Apologies. Turned water valves on and tested unit. Unit functions as designed. No further issues at this point.

"Upon arrival replaced door, door was still grinding. Used washer to resolve issue. No further issues at this point ; used 1 Wp489467 (Washer) from stock"

Customer complaint of washer not draining or releasing lid lock. Arrived to find fault codes in machine storage - F9E1 (Long Drain) & F0E5 (Off-Balance Load). Actuated drain pump in Service Diagnostics and observed lid unlock automatically when tub was emptied of water. Pressure tube was clogged with residual detergent. Counseled our customer on best practices of machine operation, detergent dosing, and cleaning of unit. Cleared blockage in pressure tube and presided over successfully completed diagnostic cycle. Machine is operating normally. Customer to monitor and contact us if issue reoccurs. Job complete, unit is good to go. No further issues at this time.

"Customer complaint of ice not dispensing through dispenser. Found ice accumulation on auger. Tested unit. Separator Door closing well and no water escaping IM to enter bucket. My diagnosis is that a stray fragment of ice caused separator door to remain open, causing ice buildup. Cleared ice buildup and tested unit. IM dropping quality ice, filling well, and no water is escaping ice tray. Job complete, unit is good to go. No further issues at this time. Collected SC."

Customer complaint is that the unit just stopped working. Verified power getting to unit, controls are not powering on. Ordering controls.; rqstng P&A on 1 W10864151 (Console) and 1 W10841692 (Control)

I replaced the faulty cooktop. Issue is resolved.

Cust complaint is that the unit shakes a lot and does not spin all of the water out of the clothes. Also states that some cycles do not work when selected. Entered diagnostics and found error codes F0E5. Verified issues. Will need control for repair along with suspension.; rqstng P&A on 1 W11116592 (Control)

"Customer complaint of Beverage Center not cooling. Entry into Service Diagnostics showed no fault codes on memory storage. Compressor is running, upper evaporator fan is running, and lower evaporator fan is not. Cabinet temperature measured 60F on my thermocouple. Attempted to uninstall unit from cabinet enclosure in order to measure compressor amp draw and found that machine is stuck. Cabinet opening needs to be slightly enlarged to remove unit. Our customer is going to contact a handyman in order to free machine and will call us back to schedule our return. Rescheduling ACU. Collected SC."

Upon arrival customer stated that door was scratched by handle and shelf was also scratched and doors were not sitting correctly. Also customer stated that when icemaker calls for water its extremely loud. Ordering door shelf door gaskets and water valves to fix all issues parts are all PSP items and out of stock.; ordrng 1 W11567335 (Vavle) and 1 W11567408 (Dual valve) and 2 W10917313 (gasket-dor)s and 1 W11254957 (dor-fip) and 1 W11084821 (frame)

"Upon arrival found broken element, replaced with one from ts. No further issues at this point ; used 1 279838 (ELEMENT) from stock"

Customer stated that washer is just filling and draining. Found issue to be faulty drive motor capacitor actuator. Waiting for drive motor to come in.; ordrng 1 W10913953 (actuator)

Upon arrival customer stated unit would just drain. Unplugged unit and found a loose connection to the water valve not allowing the unit. Plugged unit and pressed cancel for 3-5 seconds and unit stopped draining. Reconnected loose connection to water valve and valve works perfectly fine. Retested unit and functions as designed. No further issues at this point.

Upon arrival noticed the unit was much harder to take out than expected. Contacted tech #29 for assistance. Contacted NR and got the approval from KW as well. With the arrival of tech #29 removed the unit and replaced the thermostat and reinstalled unit. Tested unit and unit functions as designed. No further issues at this point.

Replaced ice door tested unit everything working properly.

Upon arrival customer stated tenant stated the water would not turn on for the unit. Realized I didnt turn the water valves back on after reinstalling unit. Apologies. Turned water valves on and tested unit. Unit functions as designed. No further issues at this point.

"Customer complaint of washer not draining or releasing lid lock. Arrived to find fault codes in machine storage - F9E1 (Long Drain) & F0E5 (Off-Balance Load). Actuated drain pump in Service Diagnostics and observed lid unlock automatically when tub was emptied of water. Pressure tube was clogged with residual detergent. Counseled our customer on best practices of machine operation, detergent dosing, and cleaning of unit. Cleared blockage in pressure tube and presided over successfully completed diagnostic cycle. Machine is operating normally. Customer to monitor and contact us if issue reoccurs. Job complete, unit is good to go. No further issues at this time. Collected SC."

Was told on last visit to replace deli drawer and deli harness. Replaced both parts but UI still did not function properly. Ran various tests on unit with Bruce from techline with still no solution to the issue. Was told by techline to replace control and UI with the unit unplugged on next visit that perhaps we got a defective UI. If that doesnt work to call back techline to see what the next step would be. Will return when parts are available to repair.Sr 7733647460; ordrng 1 W10843055 (Control) and 1 W11387386 (User interface)

"Customer complaint is that the unit is not washing or drying dishes well. Entered diagnostics and found error codes F10E1 dispenser electrical problem, F7E1 no heat, F8E2 drain motor electrical problem. Will need to replace control. Quoted customer cost of part: $132.70, labor: $125, and service fee: $57 (discounted for senior). $340.66. Collected service fee.; ordrng 1 W10597045 (Control)"

Customer complaint is that the unit is not heating and the dryer will not stop when the door is opened, verified issues. Will need to order door switch. Rescheduling parts for heating issue.; rqstng P&A on 1 WPW10569603 (Door switch)

"Customer complaint is that the unit just stopped working. Verified power getting to unit, controls are not powering on. Ordering controls.; rqstng P&A on 1 W10864151 (Console) and 1 W10841692 (Control)"

Replaced adapter kit. Issue is resolved.

Cust complaint is that the unit shakes a lot and does not spin all of the water out of the clothes. Also states that some cycles do not work when selected. Entered diagnostics and found error codes F0E5. Verified issues. Will need control for repair along with suspension.; rqstng P&A on 1 W11116592 (Control)

Customer complaint is that the unit is not heating. Verified issue. Will need to order heating parts.; rqstng P&A on 1 DC47-00015A (Thermostat) and 1 DC47-00016A (Thermostat) and 1 DC47-00018A (Thermostat) and 1 DC47-00019A (Heater) and 1 DC97-14486A (Assembly duct heater)

Upon arrival customer stated that door was scratched by handle and shelf was also scratched and doors were not sitting correctly. Also customer stated that when icemaker calls for water its extremely loud. Ordering door shelf door gaskets and water valves to fix all issues parts are all PSP items and out of stock.; ordrng 1 W11567335 (Vavle) and 1 W11567408 (Dual valve) and 2 W10917313 (gasket-dor)s and 1 W11254957 (dor-fip) and 1 W11084821 (frame)

Customer states the unit is giving off a strong gas smell when started. Also states that the control panel is cracked. Found that the gas smell is just the initial push of gas to get the burners started. Following that, the smell goes away. Found no gas leaks. Verified cracked control panel. Will need to replace.; ordrng 1 W11164063 (Console)

Customer stated that washer is just filling and draining. Found issue to be faulty drive motor capacitor actuator. Waiting for drive motor to come in.; ordrng 1 W10913953 (actuator)

Unit in warranty entitlement page in pics with goods issue date. Customer reported unit not cooling. After inspection found that start device would buzz and try to kick compressor on but then compressor would just shut off. Checked voltage to start device and start device was getting correct voltage. Tested with new start device that I had in truck but compressor still did not kick on even with new start device. Ordering compressor kit and requesting sealed system tech for next visit. ; ordrng 1 W11370574 (Compressor kit)

F7e6 motor fault and f7e7 motor unable to reach target rpm were found. Ran test 3 and 3b everything came back fine. Replaced shifter cleared codes and ran diagnostic. Unit working as it should. No codes.

Customer complaint of refrigerator not cooling. Arrived to confirm customer complaint and observed malfunction of Start Device and Compressor. Ordering Compressor Kit (W11370574) and necessary couplings to resolve issue. Please schedule Sealed System Tech for soonest availability once parts arrive. ; rqstng P&A on 1 W11370574 (Compressor Kit), ordrng 1 W11504419 (Coupler) and 1 W11504420 (Coupler)

Replaced ice door tested unit everything working properly.

Customer reported unit leaking from bottom left corner after about 3 washes. After inspection found trial of water from inner cabinet coming from fabric softener dispenser. After closer Inspection found fabric softener bezel not clamping onto fabric softer dispenser at all. I believe because bezel is not grabbing properly that its causing water or slowing fall through which is why the unit seems to be leaking from that area after about 3 washes. Ordering bezel and dispenser just in case. Will return with parts to finish repair. ; ordrng 1 W11550898 (Fabric softener bezel) and 1 W11569112 (Fabric softener assembly)

"Customer complaint of washer not working. Previous visit found faulty cold water supply valve. Customer has had this issue repaired. Arrived today to discover F1E1 error code stored in Diagnostics. This code indicates ACU failure. HMI also unresponsive to touch input. Attempted to run Service Diagnostics cycle and fired both water inlet valves but drain pump did not respond accordingly. ACU not sending voltage to drain pump. Attempted to measure resistance through pump motor windings and found an open line. Ordering ACU (W11513246), Console Assembly (W11391560), Encoder Assembly (W11481116), Lower Harness (W11335100), and Drain Pump (W11399437) to resolve issues. Machine location/install is very tight on space. Informed customer that he may not need to move dryer in order for me to execute repair and that if machine needs to be moved I will do so. Rescheduling Inlet Valve and Latch in the event that these parts are needed once I can further test and evaluate,aching function. Please schedule for soonest availability once parts arrive.; rqstng P&A on 1 W11513246 (ACU), ordrng 1 W11391560 (Console Assembly) and 1 W11481116 (Encoder Assembly) and 1 W11335100 (Lower Harness) and 1 W11399437 (Drain Pump)"

Was going to replace fan took the fan down and found the power cord was hitting fan and causing noise secured power cord tester unit everything working good no need for new fan.

Was told on last visit to replace deli drawer and deli harness. Replaced both parts but UI still did not function properly. Ran various tests on unit with Bruce from techline with still no solution to the issue. Was told by techline to replace control and UI with the unit unplugged on next visit that perhaps we got a defective UI. If that doesnt work to call back techline to see what the next step would be. Will return when parts are available to repair.Sr 7733647460; ordrng 1 W10843055 (Control) and 1 W11387386 (User interface)

Replaced dispenser and heater. Unit testing good. Also found a lot of food and debris in filter and screened. Cleaned out as much as I could. Ran a drain cycle and its draining much better theres a clicking in drain pump. Found no debris in it. Ordering drain pump. ; ordrng 1 Drainpump (W10876537)

"Customer complaint is that the unit is not heating and the dryer will not stop when the door is opened, verified issues. Will need to order door switch. Rescheduling parts for heating issue.; rqstng P&A on 1 WPW10569603 (Door switch)"