We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ
Near Kerrville, TX 78028
Colton B.
Job Details: 06/29/2021
Issue was that unit would turn itself off after a minute or two. Unit seems to be fully functional now. Found F6E4 erro code on unit. Believe something might have been under float switch causing it to throw the F6E4 error code. Customer will use it and call back if issue returns. Unit is under warranty.
We serviced a
KITCHEN AID RANGE
Model KSDG950ESS1
Near San Antonio, TX 78212
Sebastian
Job Details: 06/29/2021
Only received the one main control the ordering the correct control that I will also need which is actually the LCD its just called a control on the parts breakdown and on Marcon Unfortunately part is back ordered parts team will reach out when available. Contacted customer got no answer left voicemail explaining situation will attempt a call later on in the day as well; ordrng 1 W11105615 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78211
Jesus C.
Job Details: 06/29/2021
No issues with unit. Customer will contact if they need further service.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Universal City, TX 78148
Chris S.
Job Details: 06/29/2021
Customer stated that oven console is acting weird. Found error code for console not communicating with control board. Ordering console board and control board also console is out of stock.; ordrng 1 W11297709 (console) and 1 W11261169 (cntrl-elec)
We serviced a
JENN-AIR RANGE
Model JGR8875RDS
Near San Antonio, TX 78228
Sebastian
Job Details: 06/29/2021
Replaced the oven igniter had to use the old casing over the new igniter to get it to work and use ceramic wire knots to splice in new igniter tested unit working as it should collected service fee parts fees and labor fee
We serviced a
FRIDGIDAIRE RANGE
Model n/a
Near Converse, TX 78109
Chris S.
Job Details: 06/29/2021
Customer stated that burners werent working anymore. Went to look up parts and they no longer make the parts for this range.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/28/2021
Model Number: MDB9959SKZ0 Serial Number: FX3401940. Our customers unit is not securely in the cabinet. It is missing the mounting brackets and this is causing it to not close correctly and consistently. The kick plate is not mounted correctly and the screws are missing. Parts ordered. ; rqstng P&A on 2 W11545329 (Screw)s and 1 W11362501 (Parts Misc)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Alamo Heights, TX 78209
Jim G.
Job Details: 06/28/2021
Unit required leveling so door would close more smoothly Issues resolved.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78213
Jim G.
Job Details: 06/28/2021
The control panel was malfunctioning. A new console is needed. ; ordrng 1 W11419056 (Panel Control)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78257
Douglas H.
Job Details: 06/28/2021
Last trip found faulty moisture sensor harness due to error code f3e2. Replaced moisture sensor harness and getting proper readings now. No further issues at this point. Unit testing good now
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near San Antonio, TX 78218
Jesus C.
Job Details: 06/28/2021
Leak from gasket at float switch. Labor 75. Will collect for parts and labor next visit. Collected service fee. ; ordrng 1 WPW10195038 (Nut) and 1 WP8531743 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near San Antonio, TX 78245
Richard G.
Job Details: 06/28/2021
Replaced gearcase, slider, clutch, rotor, and stator. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78245
Richard G.
Job Details: 06/28/2021
Customer complaint is that the unit has never operated. Entered diagnostics and found no error codes. Found water not getting into unit during test. Checked water valve under sink, valve was turned off. Ran diagnostics cycle again, unit is operating as designed. Tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78245
Richard G.
Job Details: 06/28/2021
Replaced right hinge. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78261
Douglas H.
Job Details: 06/28/2021
Customer stated unit still not making ice. In diagnostics testing, unit testing good, proper frost pattern within adequate timing. Allowed unit to run normal operation so I could monitor it. After monitoring unit, found went into a premature defrost and then immediately tried to continue the freezing section of cycle with remaining water in reservoir, and then less than 5 minutes later tried to harvest again. Find culprit to be control board. Ordering control board to resolve the issue. ; ordrng 1 W11034363 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMEB00
Near Lakehills, TX 78063
Justin
Job Details: 06/28/2021
Unit is showing signs for a leak, would need sealed system tech to check for leaks. Customer will look at replacing unit. Seeing .44amps off compressor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 06/28/2021
Issue was ice block on base of refrigerator compartment. Found cause to be warped drain pan. Ordering drain pan kit to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11457241 (Drain pan kit)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near Bandera, TX 78003
Douglas H.
Job Details: 06/28/2021
Last tech found issue with SS. Confirmed diagnosis of failing compressor due to small leak right at compressor/condenser union. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit testing good now. No further issues at this point. Advised customer of 24 hour ice making period.
We serviced a
KITCHEN AID REFRIGERATOR
Model n/a
Near San Antonio, TX 78218
Jesus C.
Job Details: 06/28/2021
Found bad module. Replaced module. No further issues. Collected payment for repairs. Job complete. ; used 1 W11462342 (Module) from stock
We serviced a
KENMORE DISHWASHER
Model 66515693K211
Near San Antonio, TX 78209
Jesus C.
Job Details: 06/28/2021
Installed new spray arm. No further issues during testing. Unit is working properly. Collected payment for repairs. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Olmos Park, TX 78212
Jesus C.
Job Details: 06/28/2021
Installed new fan. No further issues during testing. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Justin
Job Details: 06/28/2021
Unit is good to go, fan noise is normal.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GBS0
Near Sutherland Springs, TX 78161
Chris S.
Job Details: 06/28/2021
Customer stated that dishwasher not cleaning dishes right went to put it in the diagnostics and it was flickering. Ordering control board just in case. Customer wants sooner appointment if someone cancels.; ordrng 1 W11305303 (cntrl-elec)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/28/2021
Turning off the power to the dishwasher at the circuit board I found that there is not a dedicated circuit for the dishwasher. It is piggy backing off the garbage disposal. I brought this to our customers attention that this dishwasher should be running on a dedicated circuit. I replaced the control. Tested unit. This unit now fills washes and drains. Our customer was experiencing a problem with the dishes not drying. They had no rinse aid in the unit. I filled it with rinse aid. Explained why this aids in drying the dishes. This unit is fully operational now.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIS15NRHB7
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 06/28/2021
Customer stated unit makes too much ice, and another company previously replaced the bin thermistor. Ohmed out bin thermistor, at 77 degrees should be around 10k ohms, was getting OL on my meter. Issue is bin thermistor. customer wishes to proceed with repair. Ordering bin thermistor to resolve the issue. Part oos. ordrng 1 WPW10503764 (thermistor)
We serviced a
JENNAIR RANGE
Model JGCP636ADP
Near Boerne, TX 78015
Douglas H.
Job Details: 06/28/2021
Unit right front burner not igniting properly, attempted to clean burner head, got it to light once after that. Issue is with burner head. Cleaned the rest of the burner heads as well. Ordering burner head assembly to resolve the issue. Scheduled for soonest availability. ; ordrng 1 74007736 (burner asy)
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near San Antonio, TX 78248
Jim G.
Job Details: 06/28/2021
Ive verified a faulty water connection resulting in a long fill. Corrected issue. Collected PSC.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/28/2021
Refitting issue. Customer complained not sitting flush. Tried to install new panel and install drawer correctly but did not resolve the issue. Ordered new drawer and mounting brackets.; ordrng 2 W10838990 (Mounting bracket)s and 1 W10813962 (Drawer) and 2 W10807828 (Slider brackets)s
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB4
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/28/2021
The trim piece on the front left of the door started coming off so our customer attempted self repair which did not turn out well. Whirlpool told our customer that the unit was covered under warranty and that they would replace the door. I explained to our customer that I would have to seek approval because this is in my opinion not a functional problem but a cosmetic problem. Cosmetic problems need to be acted on within 30 days of purchase. This is a cosmetic problem from my view so I called CXC on 3CX to see if they consider door trim as functional since the unit does work, the door closes and it heats food. They will not cover if it not functional. They did say that our customer could contact their builder for a possible concession through Whirlpool. . I called and explained this to our customer and provided the SR number. SR#7729650998 . I also provided the part number. W11247223. Our customer will let us know once the call Whirlpool, their builder and weigh their options.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE500ESS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/28/2021
Our customer has been experiencing heat distribution problems with the unit. The big concern is that the the food will heat on top but not the bottom. I entered diagnostics mode and received error code F2E1 Stuck Shorted Key Pad. This in it self could mean nothing and not be related to our customers problem. This error code can arise from cleaning the user interface or hitting one button to much. I cleared the error code so I could see if any other errors came up during testing. I preheated the oven to 350 degrees F. At 7 minutes the temperature on the display was at 265 F and my thermocouple was at 199 F in center of oven. We will be replacing the console. The oven display reached 350 F at 11.54 minutes. My thermocouple was at 299 F. This is consistent with proper preheat. Testing the sensor with my infrared it red 362 F this is consistent with proper preheating. My thermocouple started cycling down before reaching 350 degrees F. At 25 minutes my thermocouple still had not gone over 339 degrees F. This unit will need a new temperature sensor and main control. Verified with AE that no service fee will be charged. Whirlpool will cover everything.; ordrng 1 W11093241 (Console stainless) and 1 W11179310 (Control) and 1 W10859573 (Temperature sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS00
Near San Antonio, TX 78248
Jim G.
Job Details: 06/28/2021
Replaced fan scroll. Will return with shelf which is in fact covered as per CXC. ; ordrng 1 WPW10542033 (Snack pan)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78226
Jesus C.
Job Details: 06/28/2021
Installed new actuator. No further issues. Tested to complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/28/2021
Tested unit. As soon as unit is started. Breaker trips. Called tech line. Suggest replacing motor. ; ordrng 1 279827 (MOTOR)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/28/2021
Tested dishwasher. No error codes. Good heat. God drain. Customer not using rinse aid. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB00
Near San Antonio, TX 78249
Jim G.
Job Details: 06/28/2021
Replaced faulty icemaker. Issue resolved
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/28/2021
Complaint is bulb burn8ng out every two weeks. Called tech line. Suggest replacing bulb and socket. Advised customer not to use overnight. Sr 7731103848; ordrng 1 8206232A (Bulb) and 1 W10210871 (Socket)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near San Antonio, TX 78249
Jim G.
Job Details: 06/28/2021
Discovered no error codes. Ive verified a new suspension kits is needed. ; ordrng 1 W10780044 (Suspension)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78254
Justin
Job Details: 06/28/2021
Replaced inlet water valve and control for unit, calibrated and tested to complete.
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near San Antonio, TX 78254
Justin
Job Details: 06/28/2021
Changed out faulty gearcase and tested to complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78253
Richard G.
Job Details: 06/28/2021
Cust complaint is that the unit is not finishing preheating and is giving an error of F3E0. Verified error code. Replaced sensor and cleared error code. Error is immediately returning. Checked harness and control. All good, but still getting error and cannot preheat. Will need control that is on order. Ordering main harness.; ordrng 1 W10842520 (Harness)
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near La Vernia, TX 78121
Chris S.
Job Details: 06/28/2021
Customer stated that small oven would not turn flame on. Found issue to be connection to open gas valve was not plugged in. Plugged connection back in test unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near La Vernia, TX 78121
Chris S.
Job Details: 06/28/2021
Customer stated that dishwasher wasnt cleaning dishes that well. Found issue to be faulty motor sump. Customer wants to talk it over with his wife. Collected SC and gave estimate 507.84
We serviced a
WHIRLPOOL DRYER
Model WED7590FW1
Near San Antonio, TX 78254
Justin
Job Details: 06/28/2021
Unit has lots of frame damage could be cause of noise, checked pulley and blower wheel. Also checked support rollers. Would need motor, bottom and back frame at the minimum ; ordrng 1 W10487431 (Rear panel) and 1 W11215531 (Base) and 1 W11234001 (Motor)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Helotes, TX 78023
Justin
Job Details: 06/28/2021
Found the heater and thermal fuse bad on unit, tested but still did not fix issue. Will need ; ordrng 1 WP3387134 (Thermistor fix) and 1 279816 (Cutoff)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/28/2021
I found that the unit was now draining and our customer said that it had not leaked onto the floor since my last visit, which was about 2 weeks ago. Perhaps I dislodged an obstruction when probing on my last visit. I opened up the back compartment and removed the drawers to gain access to the drain. I ran weed eater wire through the drain. It went a considerable distance but did not come out the other end. I called Ed at Whirlpool Tech Line to seek advice. He instructed me to run water down the drain to see if there was a leak in the cabinet. No leaks materialized but a small leak might not and I explained this to Ed. The unit did drain. Ed advised me that he has documented everything under the currrent SR# 7731007750 to protect our customer but that since it is draining and we have no definitive that it is leaking into the cabinet we will refrain from a unrepairable situation. Because we did identify that the Fascia Heater was bad on the last visit I. Hanged that out. I advised our customer to call AIG if there are any future problems.
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near San Antonio, TX 78217
Jim G.
Job Details: 06/28/2021
Left knob. Issue resolved.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS1
Near La Vernia, TX 78121
Chris S.
Job Details: 06/28/2021
Customer stated that stand alone icemaker was not making ice. Found issue to be faulty compressor and condenser fan motor. Customer wants to talk it over with wife. Collected SC and gave estimate 1311.43; rqstng P&A on 1 WPW10605286 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78244
Chris S.
Job Details: 06/28/2021
Customer stated that washer was not cleaning close right. Found issue to be faulty actuator. Also customer smelt burning coming from control board area. Waiting on actuator part to come in and ordering control board part of stock.; ordrng 1 W11417466 (Control board)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78218
Chris S.
Job Details: 06/28/2021
I replaced capacitor, motor, and actuator. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Universal City, TX 78148
Chris S.
Job Details: 06/28/2021
Customer stated that icemaker stopped making ice. Found issue to be that ice got stuck in the arm and wouldnt let it make ice. Fixed arm tested unit everything working properly. Yes to survey
We serviced a
UNKNOWN VENTHOODS
Model UXT3030ADW0
Near San Antonio, TX 78240
Sebastian
Job Details: 06/28/2021
Cant confirm 120 V on both low fan speed and high fan speed appears the switch is working fan is not turning verified voltage is making it all the way to the motor confirm that unit needs a new motor. Go forth with motor order scheduling for the July 9; schdld next appmnt for 7/9 FRI AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Schertz, TX 78154
Zachary
Job Details: 06/28/2021
Checked refrigerator found air diffuser making thumping sound. Ordering air diffuser to resolve issue.; ordrng 1 W11164593 (Air diffuser)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Schertz, TX 78154
Chris S.
Job Details: 06/28/2021
Customer stated that they hearing a slight squeak when it agitates and it does it every other cycle. Found issue to be agitator. Ordering agitator and its out of stock. Also ordering motor just in case.; ordrng 1 W11550891 (Agitator) and 1 W11026785 (motor-drve) and 1 W10752187 (screw)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 06/28/2021
Model number was off it is actually MVWX655DW2, in diagnostics I found error code F7E6. Motor fault. I also found that the shifter had become disconnected from the cam. I reset it but it will likely pop out again at some point until we can replace it with the new engineered part. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. Our parts department has it on preorder. I have marked it as reschedule to initiate order.; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78232
Shawn W.
Job Details: 06/28/2021
Our customer was having no lint collecting in lint tray. The unit has been drying clothes but needing multiple cycles. The heating element is working. I found extreme evidence of the need to clean the dryer venting in the home. Picture included. Lint build up on back side of lint trap. I recommended professional dryer vent service. Customer Instruct.
We serviced a
KITCHEN AID DISHWASHER
Model KUDE60HXSS5
Near Helotes, TX 78023
Sebastian
Job Details: 06/28/2021
Customer explain to me that they canceled a call as they called it in 2 weeks ago
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78254
Sebastian
Job Details: 06/28/2021
Replaced diffuser instructed customer if theyre having any other noises that they are concerned about it is always best to try to get a video recording of the noise customer to monitor
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78227
Sebastian
Job Details: 06/28/2021
Found that the wiring came loose from the pump made repair tested unit and did calibration
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near San Antonio, TX 78237
Sebastian
Job Details: 06/28/2021
Unit is showing an F3 error for a short or open sensor the sensor is plugged in well and showing good resistance at room temperature order in control to resolve issue. Part is on back order parts team to reach out; ordrng 1 WPW10556708 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78226
Sebastian
Job Details: 06/28/2021
Replace the valve and the actuator Tested all functions on unit calibrated unit. Unit good to go.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KBS0
Near San Antonio, TX 78224
Sebastian
Job Details: 06/28/2021
Called customer and confirm that unit has not reproduce the same issue returning control unit good to go
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78218
Sebastian
Job Details: 06/28/2021
Replaced the bad style actuator and calibrated unit tested every function manually after calibration unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78261
Zachary
Job Details: 06/28/2021
Checked refrigerator, found wire exposure at bottom left leading into freezer door (picture available). From what I can tell this wire is going to the fill tube heater inside freezer door since this is the second time I have seen it frozen up causing the ice maker issue that is still present. I went ahead and replaced ice maker since it has sustained damage from all the ice build up over time. This will need AUTHORIZATION APPROVAL from warranty company to replace door and resolve issue. Ordering freezer door, part is OOS and will need to be scheduled when available.; ordrng 1 LW11037733 (Freezer door)
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78228
Zachary
Job Details: 06/28/2021
Called customer before heading that direction and explained if we do not have a receipt showing it was purchased within the last year. Have received no call back and left 2 voicemails to get back ahold of customer. I can only assume since entitlements show that washer was manufactured in 2014, that washer is definitely not in warranty and customer does not want to proceed with service.Customer called office around 5PM and has retrieved receipt. Called whirlpool trade partners to make sure it will be covered and talked with Melinda. Everything should be good as long as customer gets receipt that includes Mod#&Ser#. The one we have is the short receipt. Called customer back and left voicemail. Rescheduling for Wednesday July 7th.; schdld next appmnt for 7/7 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78232
Zachary
Job Details: 06/28/2021
Checked washer found error codes F0E9- OB pause, F0E5- off balance load, calibrated and tested washer no issues or error codes found. Let customer know about off balance error codes and loading procedure. Complaint is that water is leading during rinse cycle. I did not find any leaking present during my testing but did see water marks in dust on lip of front left base of washer. Ordering inlet valve drawer assembly and faucet dispenser as contingency to resolve issue. Faucet dispenser is OOS, will need to be scheduled when part is available.; ordrng 1 W11175629 (Dispenser faucet) and 1 W11413407 (Inlet valve and drawer assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near San Antonio, TX 78247
Zachary
Job Details: 06/28/2021
Checked refrigerator, complaint is RC not cooling. Attempted to put refrigerator through diagnostics. Was unable to run a diagnostic cycle. Replaced damper. Ordering UI and control to resolve issue. Both parts are OOS, will need to be scheduled when available.; ordrng 1 W11394630 (UI assembly) and 1 W11487480 (Control box)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78233
Zachary
Job Details: 06/28/2021
Checked washer found faulty actuator popped off of splutch. Reinstalled actuator calibrated and tested. Everything else checked good. Actuator is already on order just not yet received. Will need to be scheduled when part is available.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Victoria, TX 77901
Jim
Job Details: 06/28/2021
Customer states that refrigerator is not cooling, but freezer is very cold. Freezer still frozen up, and seems to still allow air into it. Steam down freezer again, and try resetting door. Freezer door will not reset and hold. Screws stripped out, and they will not keep door in position. While resetting, dropped door and dented it (see picture). Called TechLine, spoke to Andy(SR7731110480), who advised that there are no OEM parts to replace door hinge in larger size. Since screws are stripped out, he advised me to discuss with warranty holder about replacement.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB00
Near Victoria, TX 77905
Jim
Job Details: 06/28/2021
Customer states that icemaker is leaking water into the refrigerator. Water is in bottom of refrigerator (see photos). Remove icemaker and back cover to check frost pattern. Notice ice in bottom of evaporator area, blocking drain hole. Attempt clearing drain by steaming, but was unsuccessful. Call TechLine, speak to Austin. Advised to try to clear drain with wire, and if unable to clear, process for exchange (SR7731105983). Ran 3 ft copper wire through drain three different times. No drain. Will process for exchange.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW
Near Portland, TX 78374
John L.
Job Details: 06/28/2021
F3E2 inlet water temperature fault, checked valves. Found leak to be from valve assembly. Will need to replace valves to resolve issues.; ordrng 1 W10854689 (housing)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Port Lavaca, TX 77979
Michael
Job Details: 06/28/2021
In the process of installing the new actuator, opened the box and it was damaged, had to reorder the part. ; ordrng 1 W10913953 (Actuator)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Port Lavaca, TX 77979
Michael
Job Details: 06/28/2021
Not spinning per customer F0E5 off balance load, cleared error code. Tested the spin cycle, the wash plate is just slipping on the shaft, bad hub. Tried to take off the wash plate, wouldnt come off, Customer declined.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Ingleside, TX 78362
John L.
Job Details: 06/28/2021
Installed agitator, recalibrated and tested. Issue has been resolved.
We serviced a
MAYTAG DRYER
Model NED4655EW1
Near Corpus Christi, TX 78411
John L.
Job Details: 06/28/2021
Installed new timer, issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78414
Adam
Job Details: 06/28/2021
Solve actuator calibrated unit ran verification cycle issue resolved
We serviced a
AMANA MICROWAVE
Model AMV2307PFS
Near Corpus Christi, TX 78414
Adam
Job Details: 06/28/2021
Customer complaint of light flickering. Maintenance states unit is past one year old and its not covered under the warranty any longer does not wish to continue with diagnostic or repairs
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Corpus Christi, TX 78412
John L.
Job Details: 06/28/2021
Ran diagnostics and pulled 2 codes F8E1 long fill, F9E1 long drain. Cold side not dispensing water, replaced valves. Unit now dispenses water properly. Filled tub with water then attempted drain, drain pump powers on but struggles to drain. Inspected lines, no clogs found. Issue with drain pump. Will need to replace pump to resolve issue.; ordrng 1 W11319789 (Pump)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS09
Near Bishop, TX 78343
Adam
Job Details: 06/28/2021
Sr#7731110955. Because this specific issue is ongoing for this customer I did contact tech line to troubleshoot issue running several test for tech line show that both control board and socket or lightbulb goes are receiving proper voltage and was diagnosed as a burnt out bulb. Ordering bulb to resolve issue.; ordrng 1 8206232 (bulb-light)
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Kingsville, TX 78363
Adam
Job Details: 06/28/2021
After explaining the purpose of a concession from whirlpool only covering either diagnostic or labor but not both and still being responsible for the cost of the part customer has declined any service on this unit.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Robstown, TX 78380
John L.
Job Details: 06/28/2021
Installed components, recalibrated and tested, issues has been resolved.
We serviced a
KENMORE WASHER
Model 796.3146341
Near San Antonio, TX 78255
Douglas H.
Job Details: 06/25/2021
Customer stated unit leaking. Ran numerous tests, couldnt recreate the issue. Checked underneath unit and inside unit, did see slight evidence of previous leak. Likely was caused by overloading unit which caused splashing. Educated customer on load size recommendations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/25/2021
Model Number WRF535SWHZ07 serial Number KA1918625. Our customers deli drawers will not stay fully shut. They pop open. I adjusted the leveling but this did not solve the problem. I do not see any specific damage. Perhaps there are son improperly molded parts. Im ordering the parts necessary to rebuild to spec. Any parts not needed will be returned to vendor. CXC Darlene stated the customers date of purchase is 6 June 2021. SR# 7730980502. ; ordrng 1 WPW10329866 (Frame crisper) and 1 WPW10326469 (Rail Center) and 2 WP67005923 (Front crisper)s and 2 WP67001719 (Track)s and 2 WP67004515 (Pan crisper)s and 1 WPW10231345 (Trim crisper) and 2 WP67005864 (Slide)s
We serviced a
IKEA MICROWAVE OVEN
Model IMBS104GSS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/25/2021
Control installed maybe have been defective. Reordering. ; ordrng 1 W11196485 (Control Board)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cibolo, TX 78108
Zachary
Job Details: 06/25/2021
Customer did not answer on call ahead so left voicemail. Once I arrived at home customer did answer and was unavailable. She said she thinks she is scheduled for us to come out in a few weeks under a separate ticket? Or she will call the office to schedule again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cibolo, TX 78108
Zachary
Job Details: 06/25/2021
Called trade partners to see if they may grant an authorization for either P&orL talked to Nancy, explained unit was just under 2 months out of MW. Whirlpool granted authorization# WXFGT00APL1. Replaced evaporator fan motor assembly tested #4 everything checked good. No errors for ice maker. Refrigerator is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near San Antonio, TX 78253
Richard G.
Job Details: 06/25/2021
Customer complaint is that the unit has stopped dispensing water and making ice again. Found filter stuck in housing and is not being pushed in far enough to keep the water flowing. Per service pointer W10666206, ordering washer to help with interference from the grille. Also ordering housing again.; ordrng 1 489235 (Washer) and 1 W10862461 (Housing)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Converse, TX 78109
Shawn W.
Job Details: 06/25/2021
I removed the basket, rotary, stator, spanned nut, slide and gear case. Replaced with a new basket, gear case, slider, clutch, spanner nut, rotor and stator. Ran DLMS calibration, ran service test mode and component activation for spin and agitate. Unit is now fully functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Boerne, TX 78015
Douglas H.
Job Details: 06/25/2021
Customer stated lights flashing and unit only dispensing crushed ice. Finding both led modules faulty and solenoid to be faulty. customer stated wants to think about the repair. ESTIMATE ONLY! ; ordrng 1 WPW10515058 (light) and 1 WP2152713 (solenoid)
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5230BDS1
Near San Antonio, TX 78254
Richard G.
Job Details: 06/25/2021
Replaced lights and control. Tested to complete. Unit is good to go.
We serviced a
AMANA WASHER
Model NTW4516FW
Near San Antonio, TX 78209
Sebastian
Job Details: 06/25/2021
unit is overfilling causing malfunctions checked pressure tube found that I am able to blow through tube, service pointer on flash port states to check if tube is clear double checked with drill bit as per service pointer felt it pop a little bit through and was able to blow through this did not help the situation however ordering control and suspension instructed customer that if changing out the control in the suspension does not. Resolved issue I will likely have to order the outer tub to ensure pressure system is accurate explain to customer that this is a back order part they would like me to try to come with the control and damper first scheduling for the seventh; ordrng 1 W10780045 (Suspension) and 1 W11124710 (Control)
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near San Antonio, TX 78266
Zachary
Job Details: 06/25/2021
Checked washer passed calibration and diagnostics cycle, no issues or error codes found. Manually put washer into high spin and all checked good. Manually put fast agitation and heard metal sound. Discovered coins in between wash plate and basket. Removed wash plate and retrieved coins. Showed customer and explained this was the cause of metal sound during agitation. Installed tie wire to secure part of lower wire harness under unit.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78208
Sebastian
Job Details: 06/25/2021
8080 lock box in back on garage. Found that door is not shutting correctly made adjustment door is now showing a little bit better but the springs are not snapping close smoothly like they should ordering sliders; ordrng 2 WP13055901 (Slide)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/25/2021
Our customer bought this unit from Costco online. The receipt they have does not have a model number on it. This is a cosmetic issue. It is hard to see but it looks like a slight softball diameter conclave on the upper left side of the left refrigerator door. Picture included. I let our customer know that since it is a cosmetic issue they will have to secure a receipt from Costco with an actual model number an contact Whirlpool again to establish entitlements with them. There is no date of purchase showing in the entitlements and the goods issue date is 24May 2021. I conferenced with AE on this and called CXC and spoke with Darlene. They are showing a purchase date of 6 June 2021 even though it is not showing up in entitlements. They have approved the repair SR#7730980502. Part ordered. I explained that the door could take a long time. Our customers unit was not properly leveled by the Costco installers. I fixed this for our customer by removing the foot plate and adjusting the feet.; ordrng 1 W11435334 (Door left)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78250
Justin
Job Details: 06/25/2021
Went to replace wheel, noticed belt is broken and will need to be replaced. Replaced wheel, customer gave the ok to not put unit back together. Will install everything once we get belt in. ordrng 1 661570V (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78247
Chris S.
Job Details: 06/25/2021
Customer stated that hinges on doors werent sitting right. Found issue to be that hinges were broken and piece thats supposed to sit in door is broken off ordering hinges parts arePSP item.; ordrng 1 W10901054 (hinge-door) and 1 W11409290 (Hinge)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78214
Sebastian
Job Details: 06/25/2021
Found that icemaker was stuck in time to icemaking replace icemaker to resolve issue temperatures testing good
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Converse, TX 78109
Zachary
Job Details: 06/25/2021
Resolved water leaking issue. Found no error codes, tested dishwasher and motor was not working but did not set off any errors. Checked connection at motor and control. Ordering control board to resolve new issue. Also, ordering sump & motor assembly as contingency. Control board is OOS and will need to be scheduled when part is available.; ordrng 1 W11462459 (Control board) and 1 W11416363 (Motor & sump)
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFS25EWBL9
Near San Antonio, TX 78239
Chris S.
Job Details: 06/25/2021
Customer stated that refrigerator not cooling in both compartments. Found frost all over evaporator cover in freezer. Found issue to be bad thermistor. Ordering thermistor evaporator harness fan motor and control board. Control board out of stock.; ordrng 1 WPW10317076 (cntrl-elec) and 1 W10292242 (harns-wire) and 1 WPW10128551 (evaporator fan motor) and 1 W10316760 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78258
Jim G.
Job Details: 06/25/2021
Ive verified a loud squeal coming from the transmission most likely from between the tub and gearcase. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 W10324647 (Tub seal)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78252
Sebastian
Job Details: 06/25/2021
Control 115.53 labor 72.75 Found that unit has an internal error board code found that unit has a roach infestation gave customer a quote for control and labor if they wish to return and do repair they must have exterminator prove 100% extermination to whirlpool to get warranty back up 7731013830