Local Reviews
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Philip - Center Point, TX
The technician installed a new main circuit board in our kitchenaid oven. The oven light continued to flicker during the operation. He suggested we contact our electrician to varify whether the power was was not the issue. Our electricians did this shen we first discovered the problem. They have been contacted and will come out again to test the power. However, the temp is not accurate and needs calibration. Actual temp at 350 reading is 325, temp at 425 reading is 400.
Response from ApplianceCare:
Thank you for giving us your feedback! I have sent your concerns to our management for review.
Great service
Terri - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Too many trips for dryer repair
Mary - Fredericksburg, TX
Took over 6 appointments, almost two months for dryer to be repaired properly. Poor scheduling, inadequate quality control for parts ordered.
Response from ApplianceCare:
Thank you for giving us your feedback! I will pass this information on to my manager for review and for future training of our technicians. We do apologize for any inconvenience that was caused throughout this service experience.
Good service.
Xavier - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great service
Cindy - San Antonio, TX
We had a great experience with service from Appliance Care. I was able to get an appointment within a couple of days. The tech was efficient and pleasant. He took care of the problem within a short time.
Response from ApplianceCare:
Thank you for writing a review and giving us your feedback!
Great
James - Christiansburg, VA
Response from ApplianceCare:
Thank you for writing a review!
Friendly Tech and solid service
Mary - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service!
Jessica - San Antonio, TX
Awesome technician; quick, reliable and remedied the situation with outstanding professionalism.
Response from ApplianceCare:
Thank you for writing a review! We are so glad to hear that your experience with our service has met your expectations.
Review
Beverly - Adkins, TX
Did a good job and got the unit to work.
Response from ApplianceCare:
Thank you for giving us your feedback!
Whirlpool gas range
Theresa - North Little Rock, AR
Prompt, worked quickly and seems to have the oven working fine
Response from ApplianceCare:
Thank you for writing a review for us!
Good
John - San Antonio, TX
Response from ApplianceCare:
Thank you!
Great
Rosie - San Antonio, TX
Great service. Thank you for fixing a major problem. Very courteous visit
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the service provided met your expectations.
10 Star Rating
Albert - Victoria, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Good
Alejandro - San Antonio, TX
Response from ApplianceCare:
Thank you!
Great Service. Good Knowledge
Sunil - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Joe
Amalia - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know.
Highly recommend
Steve - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Helpful
Tracey - San Antonio, TX
It seems that the dishwasher was fine but they helped increase the drying aid that is dispensed per load. Hopefully this solves the excess water after each load.
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we could have done to bring you a 5-star experience, please feel free to reach out to us.
Great
Edward - Converse, TX
Worker was quick to find the problem with our refrigerator water leak. He ordered the new part, returned later. He fixed the problem and handled the warranty. He was informative and respectful. I would use Appliance Care of Texas again
Great
Esmeralda - Kingsville, TX
He was a real nice men. Work good with me , explain every think well. Thank u
Response from ApplianceCare:
Thank you for writing a review!
Great
Isabelle - San Antonio, TX
Ezequiel is good with his little machine and if he doesn't have any signals of trouble spots will call his fellow partners for info so he is a good technician takes his job serious
Response from ApplianceCare:
Thank you for writing a review! Ezequiel is a very important part of our team
Dishwasher not cleaning dishes
Rachel - Blacksburg, VA
Chris did a great job, he's worked on our washing machine also. I highly recommend his company, always professional, always excellent communication, we will only call his company in the future! So far I can not say anything about his pricing, since everything has been under warranty.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that the service provided met your expectations.
GREAT SERVICE RIGHT ON TIME
Jane - Roanoke, VA
Uriah was prompt, focused and knew exactly how to correct the problem we had with our microwave. He was in and out in no time, showed up earlier than we expected him, and was courteous and helpful. We loved having the tracking app so we could see about what time he would arrive.
Response from ApplianceCare:
Thank you for writing a review! Uriah is a vital part of our team.
Great service!
Florence - San Antonio, TX
Impeccable service & very professional.
Response from ApplianceCare:
Thank you for writing a review!
Terrible- severe attitude problem
D - Corpus Christi, TX
Showed up with wrong part and wanted me to pay him $105 for not fixing it. Then had an attitude problem afterward, blamed me for him not bringing the correct part. Can you imagine a plumber not bringing the right stuff, not fixing it, then telling you that you owe them money? Never calling them again.
Response from ApplianceCare:
Thank you for giving us your feedback! I have relayed your concerns to our management team. We do apologize for any inconvenience this may have caused you.
Fixed Samsung dryer
Paul - Blacksburg, VA
About the only repair service around not scared on Samsung. Fixed problem, made incidental improvements, and was just a sweet, gentle nice guy. We’re very pleased.
Response from ApplianceCare:
Thank you for your feedback! We are glad to hear your service met your expectations.
Great Job
Javier - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Good service
Aurello - Bloomington, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Kenneth - Spring Branch, TX
He was actually early for appointment which is very rare when waiting for repairmen & seemed to know what he was talking about. He was very friendly and was easy to talk to.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear your service met your expectations.
Great service and fruendly!
James - Schertz, TX
Response from ApplianceCare:
Thank you for your feedback!
Great service
Lucille - Spring Branch, TX
Best experience ever
Response from ApplianceCare:
Thank you for writing a review!
Kitchenaide repair
Krista - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
great service rep and call
Lyn - San Antonio, TX
Service was outstanding. I’m just sorry the product is not! Builder installed cheap stove vent that does not attach to itself, just sits inside each piece and jiggles constantly. Service rep showed us the schematics to verify this flaw and how he could not service it. Very helpful!
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that the service provided met your expectations.
Great Service
Melanie - Converse, TX
Tech was very professional and courteous. He checked everything and provided excellent service. He was fast and efficient.
Response from ApplianceCare:
Thank you for writing a review!
Great service
Kimberly - San Antonio, TX
Christian is quick, knowledgeable and very good at his job!
Response from ApplianceCare:
Thank you for your feedback! Christina plays a vital role on our team.
Service Call
Victor - San Antonio, TX
Response from ApplianceCare:
Thank you for giving your feedback!
Great service
Claudia - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service
Selena - Hollins, VA
He was great and very efficient and took time to explain what was wrong with my microwave as he was fixing it
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the issue was resolved in an efficient and thorough manner.
Great service
Laura - Conway, AR
Technician arrived on time and quickly determined the problem. Very professional.
Response from ApplianceCare:
Thank you for giving your feedback! If there was anything we could have done better to bring you 5-star service, please feel free to reach out and let us know.
Dryer Repair
Debra - Spring Branch, TX
Response from ApplianceCare:
Thank you for writing a review!
Technician was outstanding.
David - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Awesome
David - Roanoke, VA
Very fast and professional service!
Response from ApplianceCare:
Thank you for writing a review!
Christian was a great technician!
Deneen - San Antonio, TX
Not only was Christian early for the appointments, he took his time to learn the issue, listen to me explain past occurrences, and then got my refrigerator working correctly again. He was very professional and competent. If I have issues in the future, I look forward to working with him again.
Response from ApplianceCare:
Thank you for writing a review! Christian is a very important part of our team.
Mediocre service
Cayla - San Antonio, TX
The technician looked at my washer, but was unable to determine the issue.
Professional
Stella - San Antonio, TX
Ezequiel was knowledgeable and professional.
Response from ApplianceCare:
Thank you for writing a review!
Hopeful
Randy - Converse, TX
The people coming out have been great. Only problem I have is 3 different people have came out 9 times and it’s been over a year and the problem hasn’t gotten fixed. By now I should b priority and first on list to get this problem solved. I do believe this last guy that came out might have it figured out with the next part he ordered. Let’s hope so bc this is getting old. Maybe the tenth time is the charm.
Response from ApplianceCare:
Thank you for giving your feedback! we do apologize for any inconvenience this may have caused you, but are glad to hear that we are ordering the part that should solve your issues.
Fridge part
Paul - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
efficient and courteous!
Lynnette - San Antonio, TX
Our service appointment was efficient and the technician was very courteous!
Response from ApplianceCare:
Thank you for writing a review! We are so glad to hear that the service we provided met your expectations.
Jenn oven
Vicki - Radford, VA
The young man who looked at the oven was polite, honest, and thorough.
Response from ApplianceCare:
Thank you for writing a review!
Great
Jean - Troutville, VA
All good, very conscientious
Response from ApplianceCare:
Thank you for writing a review!
Great service
Theresa - San Antonio, TX
Service was well coordinated, received a call three days out, Emails to confirm, call the morning of.
Response from ApplianceCare:
Thank you for writing a review!
Great service
Carrol - Corpus Christi, TX
He did a good job, but geezer still doesn’t make ice
Response from ApplianceCare:
Thank you for giving your feedback. One of our representatives will be reaching out to you soon so we can get a tech out to fix the problem.
Excellent Service
Stacey - Bandera, TX
My technician was prompt, service was quick.
Response from ApplianceCare:
Thank you for writing a review!
Timely service and excellent work.
Abel - San Antonio, TX
The technician was on time and fixed our appliance in a very short time. We were very satisfied with the work and repair.
Response from ApplianceCare:
Thank you for writing a review! We are so glad to hear that your service met your expectations.
Ancy
Ancy - San Antonio, TX
Great service by the tech. Communicated the issues and plan of action clearly.
Response from ApplianceCare:
Thank you for writing a review!
Reliable and conscientious
Gordon - San Antonio, TX
Tommy did a great job solving a subtle problem. Very competent.
Response from ApplianceCare:
Thank you for writing a review!
Outstanding Tech
Jim - Center Point, TX
Sherman was very patient and looked for a solution to the problem with our dishwasher.
Response from ApplianceCare:
Thank you for writing a review!
Great Service!
Alan - Schertz, TX
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Shauna - Little Rock, AR
Great Service
Response from ApplianceCare:
Thank you for writing a review!
Very Knowledgeable Technicians
Sandra - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Prompt response time. Courteous technician.
Larry - Pleasanton, TX
Prompt service and concerns addressed.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us.
Quality Service
Imagine - San Antonio, TX
Appliance Care is quick to schedule & friendly. They keep you informed on appointments & call when otw. Sean has been out to 2 of my builds and is super friendly, knowledgeable, and gets the job done in a timely manner.
Response from ApplianceCare:
Thank you for writing a review!
Great service
Jamie - San Antonio, TX
Sam did an awesome job. Would recommend him to family and friends.
Response from ApplianceCare:
Thank you for writing a review!
Good service
Cynthia - Taft, TX
Response from ApplianceCare:
Thank you for writing a review and giving us your valuable feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great service, highly professional staff!
Andrew - San Antonio, TX
Doug was quick to identify the issue and make sure that the follow up appointment was scheduled promptly. This made this experience as painless as possible. Kudos to Doug!
Response from ApplianceCare:
Thank you for writing a review! Doug is a very vital part of our team.
Eloy appliance care
Eloy - Sinton, TX
John performance was great he should be commended for an excellent job
Response from ApplianceCare:
Thank you for writing a review! John is a very important part of our team.
Great service went above and beyond to meet expectations.
Tabitha - Wytheville, VA
Response from ApplianceCare:
Thank you for writing a review!
Great service!
Daniel - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Professional
Debbie - Fredericksburg, TX
Doug and Sherman were very polite and professional. They were very courteous upon entering house...one of them removed shoes and the other put shoe covers on. They were quick in finding out what the problem was and in fixing it. I would definitely recommend and call them again.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear your experience with us met your expectations.
Great service
Shirley - Blacksburg, VA
They came when they said they would and fixed my dishwasher.
Response from ApplianceCare:
Thank you for writing a review!
Our techs were wonderful !!!
Raymond - Fredericksburg, TX
No issues. Fast and prompt!
Response from ApplianceCare:
Thank you for writing a review!
Freezer Door
George - San Antonio, TX
Prompt and attention to detail
Response from ApplianceCare:
Thank you for writing a review!
The burner cap on my KitcheAid gas stovetop MELTED and BURST INTO FLAME.
Jeannie - Lytle, TX
Servicemen were polite and did their job accessment, BUT were not able to explain WHY a cast iron burner cap would melt and burn. I had to pay $75.00 to replace that TINY burner cap. Not happy!
Response from ApplianceCare:
Thank you for writing a review. We appreciate your feedback as we use it for the betterment of our company. I will run this information by my manager. We apologize for any inconvenience.
Refrigerator Thank god it didn’t need nothing replaced
Elsa - San Diego, TX
If my appliance would of need Some fixing I would of only had 215.00 dollars available and they don’t let you pay the difference which I don’t see it right. I believe that’s why we pay the extended warranty I would have to get buy out which it don’t make sense. That’s why we pay to get our appliances fixed.
Response from ApplianceCare:
Thank you for writing a review! Your feedback is very important to us. If there was anything we as a company could have done to improve your experience, please feel free to reach out and let us know.
Rodney
Rodney - Riviera, TX
Prompt friendly knowledgeable service. Excellent job.
Response from ApplianceCare:
Thank you for writing a review!
good service
Judy - Boerne, TX
Response from ApplianceCare:
Thank you!
Josy
Joseph - Rio Medina, TX
Prompt/efficient
Response from ApplianceCare:
Thank you!
Good Support, Prompt & Accurate Diagnosis
J - Boerne, TX
Your diagnosis that the machine was in a safety mode due to a electrical power interrupt was correct. Your advice was contrary to troubleshooting charts on line @ Maytag & in the owner's manual. Your direction worked & got the machine going but water levels are still not right. Need you to adjust.
Response from ApplianceCare:
Thank you for giving feedback. We will be reaching out to you shortly to get a technician back to you to resolve the issue.
He was great!! He fixed the problem right away.
Sarah - Corpus Christi, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service
Oralia - Corpus Christi, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service
Christine - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Amazing Customer Service
Bryston - San Antonio, TX
Tech was very helpful and went above and beyond for customers. Awesome customer service, highly commendable.
Response from ApplianceCare:
Thank you for writing areview!
Great tech.
Mary - San Antonio, TX
Very good. Polite and courteous and knew exactly what to do.
Response from ApplianceCare:
Thank you for writing a review!
Great
Tony/edna - San Antonio, TX
Very professional , and courteous
Response from ApplianceCare:
Thank you for writing a review!
Washer repair
John - Converse, TX
Excellent service by a knowledgeable repair technician.
Response from ApplianceCare:
Thank you for writing a review!
Yay
Naomi - San Antonio, TX
He fixed our fridge! Whoopie! He Was knowledgeable and friendly 🙂
Response from ApplianceCare:
Thank you for writing a review!
Danny
Danny - San Antonio, TX
Excellent Service
Response from ApplianceCare:
Thank you for writing a review!
Ella
Ella - Victoria, TX
Efficient and friendly
Response from ApplianceCare:
Thanks for writing a review!
Jane customer
Cindy - San Antonio, TX
Steve was great!
Response from ApplianceCare:
Thanks for writing a review!
Stan
Stan - San Antonio, TX
Outstanding support and great initiatives. When beyond the call of duty to find a solution after being told the defective part was no longer being manufactured. Outstanding professionalism. Superior service!,
Response from ApplianceCare:
Thanks for writing a review of your experience! We are glad to hear it was a positive one!
Great Service!
Yolanda - San Antonio, TX
We were very pleased with the service we received. The young man was very
Response from ApplianceCare:
Thank you for writing a review!
Awesome service
Brandon - Garden Ridge, TX
Response from ApplianceCare:
Thank you for writing a review!
Nora
Leonore - Odem, TX
Mr Lopez did an amazing,excellent, and an outstanding job. Thank you Mr John Lopez!
Response from ApplianceCare:
Thank you for writing a review! John is a very important part of our team.
Excellence
Linda Grayson - Spring Branch, TX
Jim Garcia is a great representative of your company. He was professional, knowledgeable and very kind.
Response from ApplianceCare:
thank you for writing a review! Jim is a very valuable part of our team who strives to complete each job efficiently and accurately.
Fast Response to Request & Great Service
Tammie - San Antonio, TX
Arrived on time, polite, friendly, very professional. Resolved the issue quickly.
Response from ApplianceCare:
Thank you for writing a review!
James
James - Little Rock, AR
The people that have come out seem like nice people. However I don’t think they’ve been trained enough to truly know what they’re doing. A simple situation with an icemaker that doesn’t work resulted in replacing the entire freezer door Which fixed nothing which resulted in another visit in replacing something which fixed nothing so I’m not happy with the level of expertise. I only continue to use them because it’s a warranty situation with whirlpool.
Response from ApplianceCare:
Thank you for expressing your concerns and giving your feedback. This is valuable to us as a company and in the training of techs. From what we know, the tech was able to resolve the issue. But, if there are any recurring issues that needs to be addressed, please reach out to us and let us know. We would like to send a tech out as many times as it takes to get this issue resolved.
Very professional
Raymond - Live Oak, TX
The technician Shawn was extremely courteous and thorough with my repair. His professionalism was very much appreciated.
Response from ApplianceCare:
Thank you for writing a review!
Technician was excellent. Customer service was horrible and unresponsive.
Robert -
Good
Mel - Boerne, TX
Response from ApplianceCare:
Thank you for leaving a rating for us!
Can't beat the service.
Alfredo - San Antonio, TX
The service was great and the tech showed up at the time set. I love that the techs wear booties inside the house. Keep up the good work.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear the service provided met your expectations!
Fast service
Jennifer - Toledo, OH
Very friendly fast service
Response from ApplianceCare:
Thank you for writing a review!
Very pleased
Gina -
Tommy B came by 3 different times over the span of almost a month. And after replacing several parts ended up literally taking the microwave apart. He was very pleasant to be around and seemed quite knowledgeable. In the end we ended up replacing the microwave/oven unit but not for lack of Tommy trying to fix it. It was a new unit in our new home that obviously was a “lemon.” Tommy gave us a number to call and after talking with Whirlpool company, we are now going to have the oven/microwave replaced with a new one.
Response from ApplianceCare:
Thank you for writing a review! Tommy is a very important part of our team who strives to complete each job with efficiency and accuracy.
Great Service!
Barbara - Schertz, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service!
Kendra - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Albert
Albert - Victoria, TX
Excellent service
Response from ApplianceCare:
Thank you for writing a review!
Gr4at service
Rodney - Boerne, TX
Response from ApplianceCare:
Thank you for leaving a review for us!
Great Service!
David - San Antonio, TX
Lightning fast service with a knowledgeable, efficient, and congenial technician who is also a US Veteran. Appliance was up and running in an hour.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your service met your expectations.
Great Service
Olivia - Victoria, TX
Was very friendly and did a awesome job
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your service experience met your expectations.
Chris Oyervides
Christopher - San Antonio, TX
Christian was in time. He is very knowledgeable and he quickly replaced my LED lights.
Response from ApplianceCare:
Thank you for writing a review! Chritian is a vital part of our team who strives to complete each job with efficiency and accuracy
Great service.
Babak - San Antonio, TX
Response from ApplianceCare:
Thank you for leaving a review for us!
Never Came and jumped to next appt
Bryston - San Antonio, TX
the technician did not show up. So, i dont know why i am being sent this survey.
Response from ApplianceCare:
Thank you for expressing your concerns. Your feedback is very important to us, and I will let my manager know about all you have brought to light. Someone will be reaching out to you soon.
Very helpful.
Angela - Salem, VA
Response from ApplianceCare:
Thank you for writing a review!
Karla
Karla - Adkins, TX
Sam & Chris we’re both very professional and excellent help! They went above and beyond! thank you!!
Response from ApplianceCare:
Thank you for writing a review! Sam and Chris are both vital parts of our team
Ivan
Linda - San Antonio, TX
Did not find the problem but checked with a tech to make sure. He tried but we couldn’t replicate the issue. He was great, though.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your experience with the technician was positive.
Great
Isabel - San Antonio, TX
Mr ezequiel v is very helpful if he doesn't know something he willingly called and ask which is good he takes the time to fulfill the order request. But there is a light but he couldn't find the light bulb to order to replace or placement of bulb 💡 I would greatly appreciate it
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your experience with us was a positive one.
great service
Billie - Kerrville, TX
Response from ApplianceCare:
Thank you for writing a review!
speed
Christina - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review for us! If there is anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know.
Top shelf technician
Ivan Sexton - Salem, VA
Chris Swartz quickly diagnosed two appliances while handling a "less than cheerful" resident. I was there for backup with this resident but it was not needed. Chris done an excellent job. Please send him or a tech just like him to Richfield on every call. Thank you, Ivan Sexton 540-580-3223
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your experience with us was a positive one!
Great Service
Mrs. Jennifer Mundy - Troutville, VA
Chris has been to our home twice now to repair our washer. He is courteous and promptly calls if he thinks he may run late. He came to fix our first issue on a Saturday! We really do appreciate all he does and the distances he travels for this job.
Response from ApplianceCare:
Thank you for writing a review! Chris is a very important part of our team who strives to complete each job thoroughly and efficiently.
On time and Awesome work
Gilbert - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Excellent Service
Chaille - Fair Oaks Ranch, TX
Response from ApplianceCare:
Thank you for writing a review!
Great
John - San Antonio, TX
He was professional and informative.Good explanation of problem.Thank you.
Response from ApplianceCare:
Thank you for writing a review!
Great customer service
Rudy - San Antonio, TX
Service guy was great
Response from ApplianceCare:
Thank you for leaving a review! If there was anything we could have done to improve your experience and bring you 5-star service, please feel free to reach out to us and let us know!
As promised
Clark - Roanoke, VA
Response from ApplianceCare:
Thank you for writing a review!
Great service
Teresa - Shawsville, VA
Response from ApplianceCare:
Thank you for writing a review!
Helpful and nice
Leslie - San Antonio, TX
Ivan was very helpful and provided great service
Response from ApplianceCare:
Thank you for writing a review!
Becky
Becky - Dublin, VA
Response from ApplianceCare:
Thank you!
Customer friendly. Coluton was very accomodating
Ramesh - San Antonio, TX
coulton did a great job
Response from ApplianceCare:
Thank you for writing a review for us! If there was anything we could have done to deliver 5-star service to you, please feel free to reach out and let us know!
Excellent service
Joan - Victoria, TX
Micheal was on time and did his best to solve the problems.
Response from ApplianceCare:
Thank you for writing a review!
very professional
Marcelia - Hot Springs, AR
Response from ApplianceCare:
Thank you for leaving a rating for us!
Awesome service they did really great job
Jeremy - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Service was prompt and professional. Washer stopped working two days later
Stephen - San Antonio, TX
Response from ApplianceCare:
Thank you for leaving a review! Your feedback is very valuable to us. Someone from our office will be calling you shortly to get you back on the schedule and get that washer fixed.
Great service
Tony - Cave Spring, VA
Very friendly courteous and knowledgeable explained everything to us
Response from ApplianceCare:
Thank you for leaving a review!
Chris
Christopher - Helotes, TX
Outstanding professional service
Response from ApplianceCare:
Thank you for leaving a review!
Terrible
Mark - Boerne, TX
Did not fix my frig. Left messge and no call back.i called them and they said tech would be coming. No show.
Response from ApplianceCare:
Thank you for leaving a review. We value our customer's feedback and use it in training for the betterment of our company. Someone will be calling you shortly to make an appointment and get the problem resolved.
excellent service
Irvin - San Antonio, TX
service man was on time and service was excellent. I. Stewart
Response from ApplianceCare:
Thank you for leaving a review! We are glad to hear the service provided met your expectations.
Great service on my fridge
Randolph - Daleville, VA
Response from ApplianceCare:
Thank you for writing a review!
Dryer Noise Repair
Don - San Antonio, TX
My Whirlpool dryer was making an irritating/screeching noise. Steve came to the house and replaced the dryer tumbler drive wheel and the drive belt in no time. They also vacuumed and cleaned behind the dryer. Great job! Works like new again. No irritating noise.
Response from ApplianceCare:
Thank you for writing a review! If there was any way we could have improved your experience and received 5 stars, please feel free to reach out to us and let us know.
Whirlpool
Crain RV - Little Rock, AR
Great Service!!
Response from ApplianceCare:
Thank you for reviewing us!
Good, fast service
Carrie - Helotes, TX
Tommy did a good job and I will use Appliance Care again in the future.
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Debra - Floresville, TX
Service was exceptional.
Response from ApplianceCare:
Thank you for reviewing us!
TE
Theresa - Benton, AR
Wonderful service!
Response from ApplianceCare:
Thank you. We are glad to hear the service provided met your expectations
Great service
Kellie - Stockdale, TX
Great service
Kellie - Stockdale, TX
Good Service, Very Professional
Jim - Center Point, TX
Doug and Sherman were a pleasure to work with on getting our dishwasher fixed.
Response from ApplianceCare:
Thank you for writing a review. We are very happy to hear the problem was resolved!
knowledgeable service technician, courteous and helpful
Vicki - Corpus Christi, TX
Result was we needed a plumber to CONNECT THE DRAINAGE PIPE TO SEWER PIPE FOR DISCHARGE FROM WASHER; Plumber had to inspect drainage pipe to find out it was neaver glued or connected correctly and had come loose in his had
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear the issue was resolved.
Great Service
Michael - San Antonio, TX
Richard did a great job.
Response from ApplianceCare:
Thank you for writing a review!
Always on time, very polite and courteous
Kevin - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Ted
Mary -
Professional fast service
Response from ApplianceCare:
Thank you for writing a review!
Great service and covered by warranty
Leopoldo - San Antonio, TX
Richard arrived on time as promised, was professional and knowledgeable. And competed repairs in a timely manner.
Response from ApplianceCare:
Thank you for writing a review! Richard is a vital part of our team.
Great service
Carolyn - Helotes, TX
Dishwasher seems to be working well.
Response from ApplianceCare:
Thank you for writing a review!
Friendly excellent service!
Bruce - Conway, AR
Doug was courteous , friendly, and efficient.
Response from ApplianceCare:
Thank you for writing a review! Doug is a very important part of our team.
great service
Crye-leike - Bryant, AR
Response from ApplianceCare:
Thanks for writing a review!
Russell
Russell - Helotes, TX
Great service. Richard was courteous.
Response from ApplianceCare:
Thank you for writing a review!
Great!
Sally - Bulverde, TX
Jim did a great job figuring out what was wrong with our refrigerator!
Response from ApplianceCare:
Thanks for writing a review! Jim is a very important part of our team.
Fast and good service
Lucia - San Antonio, TX
Great work
Response from ApplianceCare:
Thank you for writing a review!
Tremendous Service
Brent - San Antonio, TX
Thomas went above and beyond to ensure that he left us with a working appliance. Top notch customer service!!!
Response from ApplianceCare:
Thank you for writing a review for us! Thomas is a vital part of our team who strives to finish each job with efficiency
Sam was great!
Dianne - Converse, TX
Sam was awesome! He worked with my schedule and was very courteous. There was miscommunication during the set up of appointment which made it difficult and hard to schedule. Communication was so difficult and didn’t think it needed it be.
Response from ApplianceCare:
Thank you for leaving a review! We do apologize for any miscommunication that occurred on our end, but we are glad to hear that your experience with the technician met your expectations.
Great service
Richard - Hot Springs, AR
Doug did an outstanding job fixing my oven! Thank you.
Response from ApplianceCare:
Thanks for leaving a review! Doug plays an instrumental role on our team.
Great service
Greg - San Antonio, TX
Response from ApplianceCare:
Thanks for leaving a rating!
Techs awesome
Gillian - Boerne, TX
Colton was personable and knowledgeable. I have full confidence in him
Response from ApplianceCare:
Thank you for reviewing us! Colton is a vital part of our team.
PROFESSIONAL
Marguerite - Spring Branch, TX
Jim was very professional & polite. He came in replaced the part and headed on his way. Seemed very knowledgeable. The only draw back was waiting 2 weeks to get a warranty repaired.
Response from ApplianceCare:
Thank you for writing a review! Although the part delivery was a drawback in your experience, we are pleased to know that our technician was able to deliver efficient and professional service to you.
great prompt service
Scott - Fair Oaks Ranch, TX
Colton was very professional and timely
Response from ApplianceCare:
Thank you for writing a review! Colton is a vital part of our team.
Great service
David - San Antonio, TX
Great work
Response from ApplianceCare:
Thank you for leaving a review!
Very nice tech. Good worker
Harold - Helotes, TX
Whirlpool stinks. Lost lots of food two times. $50 was not going to cover it.
Response from ApplianceCare:
Thank you for writing a review! Although your experience with the manufacturer did not meet your expectations, we are glad to hear that our technician was able to solve the issue efficiently.
KA
Martha - Harper, TX
It took 4 trips to get right Piece of glass for oven door but it’s now done!
Response from ApplianceCare:
Thank you for leaving a review! We do apologize for the time it took to get that right part for you, but we are pleased to hear the problem has been fixed.
Appliance repair
Mrs - San Antonio, TX
I love this guy; honest, no up sale, knows his trade.
Response from ApplianceCare:
Thank you for writing a re view for us!
I’ve maker
Dwight - San Antonio, TX
Response from ApplianceCare:
Thanks for leaving review
Door
Dwight - San Antonio, TX
Response from ApplianceCare:
Thanks for reviewing us
Ricardo Rodriguez
Ricardo - San Antonio, TX
Response from ApplianceCare:
Thank you for leaving a review
Good service and communication
Orlando - San Antonio, TX
Always kept informed either through robocalls or email. Technician was prompt and communicative. One of the best experiences I’ve had with warranty service.
Response from ApplianceCare:
Thank you for leaving a review for us! If there was anything we could have done to better bring you 5-star service, please feel free to reach out and let us know!
Very helpful and professional
Kirk - Natalia, TX
Response from ApplianceCare:
Thanks for leaving a review!
Great knowledge on experience
Becky - San Antonio, TX
Response from ApplianceCare:
Thank you for leaving a review for us! If there was anything we could have done to improve your experience and bring you 5-star service, please feel free to reach out and let us know.
Very professional
Tom - San Antonio, TX
Response from ApplianceCare:
Thank you for leaving a review!
Annalee
Anna - Kerrville, TX
Response from ApplianceCare:
Thank you for leaving a rating!
Cbyard05
Chad - Helotes, TX
Response from ApplianceCare:
Thank you for leaving a review!
Rick
Rick - Floresville, TX
Great service. Nice people
Ice machine repair
Chelsea - San Antonio, TX
Response from ApplianceCare:
Thank you for leaving a review
Above and beyond expectations
Lee - San Antonio, TX
Very professional; went the extra mile; very knowledgeable
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear you had a positive experience with us
Refrigerator repair
Jackie - Daleville, VA
Response from ApplianceCare:
Thank you for leaving a review for us
Very Good Service
Gonzalo - San Antonio, TX
Did a great job.
Response from ApplianceCare:
Thanks for leaving a review!
Great customer service
Kayatta - San Antonio, TX
Christian did a great job answering my questions about the work he did. He was professional and courteous.
Response from ApplianceCare:
Thank you for writing a review! Christian is a very important member of our team.
Exceptional Service
Charles - Fair Oaks Ranch, TX
The technicians are always respectful and courteous.
Response from ApplianceCare:
Thanks for writing a review for us!
Great service
Selena - Goliad, TX
Response from ApplianceCare:
Thank you!
Ezequiel was knowledgeable and courteous. Awesome experience!
Nick - Boerne, TX
Service was under warranty so price was not a consideration. I would contact ApplianceCare again if needed to service our appliances.
Response from ApplianceCare:
Thank you for leaving a review! We are so please to hear that your experience with us was a positive one.
Amazing Service!!!!
Vera - San Antonio, TX
amazing service. Very knowledgeable and helpful.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear your experience was a positive one.
Very professional and efficient service
Richard - Little Rock, AR
The repair was covered by warranty, so the cost really isn't a factor, but the problem was diagnosed quickly and the return visit to order the parts was as scheduled.
Response from ApplianceCare:
Thank you for writing a review!
Adrian
Adrian - Boerne, TX
We had a very good experience.
Response from ApplianceCare:
Thank you for writing a review!
Service was great, tech was on time, knowledgeable and completed the job in a timely manner. Tech is very professional, he exceeded my expectations
Dwight - San Antonio, TX
Really awsome
Response from ApplianceCare:
Thank you for writing a re view! We are glad your experience with us met your expectations.
Andrew
Andrew - San Antonio, TX
Great service in a timely manner.
Response from ApplianceCare:
Thank you for writing a review!
Blessed
Sanj - San Antonio, TX
Response from ApplianceCare:
Thank you for leaving a rating for us!
Great service
Teri - San Antonio, TX
These guys are resfreshingly professional, courteous, and aware of your time schedule... I’d certainly use them again.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear your experience met your expectations
Exemplary work ethic!
Julie - Helotes, TX
Tommy (Thomas) diagnosed the problem in 5 minutes. He was communicative, professional, personable, respectful and thorough. I want Thomas to repair my appliances every time I need sevice. You are very fortunate to have Thomas with your company. 5 stars, A++!!! Exemplary. Genuine integrety.
Response from ApplianceCare:
Thank you for writing a review! We are so glad to hear your experience with us was a positive one!
Great service
Kimberly - San Antonio, TX
Very quick, easy to schedule, Christian was very good and got my dishwasher fixed quickly.
Response from ApplianceCare:
Thank you for writing a re view! Christian is a very important part of our team.
Outstanding service
Homeowner - San Antonio, TX
Response from ApplianceCare:
Thank you for leaving a review!
Don’t want to teview
Nina - San Antonio, TX
I don’t want to review
Response from ApplianceCare:
Thank you for leaving a rating for us!
Devon Felton = Rock Star!
Helen - San Antonio, TX
A very tricky problem was solved by Devon, who thoughtfully considered the problem and solved it. Two techs before him followed the standard repair procedures, but this was not a standard repair situation. Devon looked beyond the conventional approaches, realized what the problem was, and fixed it. It was a very simple fix, but very difficult to figure out. Thank you, Devon!!
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your experience was a positive one.
Maytag Dryer Repair
Hubert - San Antonio, TX
Colton is truly an excellent representative for Appliance Care of Texas (ACT). His in-depth technical knowledge was key to accurately troubleshooting my Maytag dryer and immediate identification of the operating problem. This resulted in effective and timely repair. I would highly recommend Colton and ACT to anyone needing timely, effective and efficient appliance repair. To ACT, I would like you to now that Colton is an invaluable team member and deserves recognition for the technical excellence he brings to the company. Outstanding technicians like Colton build a reputation of excellence for their company; therefore, it is people like Colton, with the drive for excellence, that encourages me to return to companies like ACT for future technical service. Thank you for considering the above comments and acknowledging Colton for his commitment to excellence and positive representation of ACT.
Response from ApplianceCare:
Thank you for writing a review! We are so pleased to hear that your experience met your expectations. Colton truly is an invaluable member of the team, and always strives to do each job efficiently and thoroughly.
Long wait time
Jackie - San Antonio, TX
The technician was very knowledge and efficient when there however scheduling a time for the repair was not convenient. Availability with Appliance Care of Texas had me waiting over a week when scheduling for someone to come out both times.
Super friendly and accommodating
Morgan - San Antonio, TX
Rich was ahead of schedule. When he called to see if I was available and I wasn’t, he worked to accommodate me until I could get back. He was very friendly throughout and patient when it turned out there wasn’t an issue with my dishwasher.
Response from ApplianceCare:
Thank you for writing a review! We are so glad that your experience met your expectations.
Richard G.
WASHER MAYTAG MVWB865GW1 Customer complaint is that the water has stopped going into the unit. Entered diagnostics and found error code F8E1. Replaced inlet valve. Tested to complete. Unit is good to go.
Douglas H.
REFRIGERATOR JENN-AIR JFC2290REM00 "Calling techline per notes and reoccurring issues. Spoke with Sterling, had me test a bunch of things, found valve in back is faulty, getting proper voltage to valve but water not being sent to ice maker. Ordering valve per techline. 7728495665; ordrng 1 WPW10420083 (VALVE)"
Steven G.
REFRIGERATOR KITCHENAID KRMF606ESS01 Checked refrigerator found unit cutting off and on and PO code kept flashing found both refrigerator and freezer evaporators iced up cleared ice and replaced parts per Sam
Richard G.
OVEN ELECTRIC (D WHIRLPOOL WFG505M0BS3 Customer complaint is that the unit will not heat up at all. Cooktop works fine. Verified bake/broil not working. Igniter is not functioning. Ordering igniter.; ordrng 1 W11176454 (igntr-oven)
Richard G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer complaint is that the unit will not turn on. Verified power to unit. Replaced control. Still no power to ui. Need ui.; ordrng 1 W11028004 (wire) and 1 W11367678 (CONTROL PANEL) and 1 W11368911 (UI HOUSING)
slockhart@appliancecareoftexas.com
DRYER MAYTAG MED6230HW0 Goods date 6/29/20 left hinge was installed in receiver 1/8 inch out causing door to not shut correctly installed door issue resolved found power button not working intermittently tested key pad and errors no errors power buttons intermittently working needs new console ; ordrng 1 W11406678 (CONSOLE )
Colton B.
VENTHOODS UNKNOWN UXT5536AAS3 Issue was that the buttons had popped into vent hood housing. Reinstalled buttons and tightened mounting bracket because it was loose. Unit tested good.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRX735SDHB Complaint is icemaker not dispensing much ice. Unit was on defrost upon arrival . Checked RC and FC temps both were at correct temperature 2 and 38 checked ice room temp at 8 degrees tested dispenser found 3 cubes come ot then stops ice bucket full at this time reinstalled bucket tested dispenser working Correctly called techline spoke to Joel sr number 7728491569 he advised putting shim on left door for better contact on switch call when part comes in .; ordrng 2 WP2177331 (plastic-sq)s
Ezequiel V.
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 Checked refrigerator found no issues with gaskets still sealing as designed.no further questions job complete.
Tommy B.
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 "Customer had to seek authorization from management company for the apartment complex. After providing estimate, customer does not wish to proceed with repairs"
Uriah B.
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Main control board WPW10235503. Labor: ; ordrng 1 WPW10235503 (Control board), states that autho needed"
Uriah B.
LAUNDRY WHIRLPOOL MVWC555DW0 "Motor is bad, needs new motor. W11283592 Would be under parts warranty. Cx to pay diagnostic and labor.Labor:; ordrng 1 W11283592 (Motor)"
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ice bin jamming. Needs ice bin. ; ordrng 1 W11185686 (Ice bin)
Uriah B.
WASHER MAYTAG MVWC465HW2 Valve again not letting cold through. Cx to call for scheduling. ; ordrng 1 W11210459 (Valve)
Uriah B.
DRYER WHIRLPOOL MEDP575GW0 Checked unit operation and wire harness connections. Checked airflow and seemed ok. Recommended cleaning exhaust duct. ; used 1 8567668 (Tie) from stock
Uriah B.
KITCHEN WHIRLPOOL WDT710PAHB1 F4e3Pump not running. Needs pump. Pump:. . W11087376Labor: Left message for cx to call office for information. If x can prove wa; schdld next appmnt for 8/27 THU !
Uriah B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found start device bad and compressor not running. Replaced start device. Compressor came back on and unit seems to be fine. Cx to observe. ; used 1 8201786 (Start device kit) from stock
Uriah B.
MICROWAVE MAYTAG MMV6190FZ0 Interlock mechanism stuck in the back position. Corrected mechanism. Tested unit. All checks ok.
Uriah B.
DRYER WHIR WRB322DMBW00 "Gasket on fridge is holding very tightly. Slides on freezer are not pulling back properly. Light is ok, just frost build up on it. ; ordrng 1 WPW10330991 (Bracket) and 1 WPW10330993 (Bracket (right)) and 2 WPW10120018 (Slide)s and 1 W10443313 (Gasket)"
Uriah B.
REFRIGERATOR KITCHENAID KRFF507HPS00 Freezer led module out. Replaced with stock. All checks ok. ; used 1 W10695459 (Led module) from stock
Richard G.
DISHWASHER WHIRLPOOL WDF520PADW7 "Replaced control, harness, and retainer screws. Tested to complete. Unit is good to go."
Jim G.
DISHWASHER IKEA IDT870SAGX0 Replaced drain hoses. Issue resolved.
Shawn W.
BEVERAGE CENTER KITCHENAID KUBR204ESB00 Liner stated that there was a fan noise that seemed abnormal when the door was open but went a way when the door was closed. This happened once last Wednesday. Nothing seemed out of the ordinary in regards to the contents possibly rubi g against the fan. I. He led both the fans and the are functioning g as designed and there are no obstructions in the casing and installation that are rubi g against the fan. I explained and showed the client the section in the owners manual that informs the consumer that their new beverage center may make sounds that your old one didnt make. This can be found on page 6 and includes 5 sections on this topic. I went over this with the client and asked them to reference this section if this noise ever happens again. Unit is fully operational.
Jesus C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed new rails. No further issues. Tested to complete.
Jesus C.
RANGE WHIRLPOOL WFE505W0HB Panel and knobs are damaged. Installed new knobs and panel. No further issues. Job complete.
Richard G.
WASHER WHIRLPOOL WTW4816FW2 Replaced outer tub. Tested to complete. Unit is good to go.
Justin R.
RANGE WHIRLPOOL WFE525S0JS0 "Replaced cooktop for range, range has a large crack. Unit is under 30 day cosmetic."
Jim G.
DRYER AMANA NED4655EW1 Verified issue was that change was lodging into the drum. Cleared obstructions. Issue resolved. Collected service fee.
Jesus C.
RANGE WHIRLPOOL WFG320M0BB Door glass is cracked. Installed new door. No further issues. Job complete.
Jim G.
MICROWAVE OVEN JENN-AIR JMC2427DS01 Replaced sensor and magnetron. The original magnetron definitely showed signs of damage. Replaced all parts sent. Issue resolved.
Richard G.
WASHER WHIRLPOOL WTW6120HC0 "Customer complaint is that the unit received an error while washing bulky items. Says it worked fine after previous visit, until now. Entered diagnostics and found error code F0E7 load detected during clean washer cycle. Customer states they have not used any clean washer cycles. Cleared error code and ran service test. All steps passed service test. Ran unit through calibration. Customer will contact us if the error comes back again, Tested to complete. Unit is good to go."
Steven G.
DISHWASHER KITCHENAID KDTE104ESS3 "Checked dishwasher found unit filling with water but not washing, replaced pump and motor ran cycle everything is working normal now"
Shawn W.
DRYER AMANA NED5800HW0 Found that the unit was missing a screw from the terminal block and that the customer that bought it had the neutral wire connected to the ground which would indicate improper installation by the consumer from Lowes. Replaced screw with a terminal block kit from truck stock. Ran normal load and the unit was heating and functioning as designed. Ran diagnostics and received no error codes. Ran Service Test mode and all loads functioned as designed. Unit fully operational.; used 1 330031 (TERM.BLK.REPLACE/PKY) from stock
Steven G.
RANGE MAYTAG MER6600FZ1 "Checked range found bad element and burner shorted, replaced element and burner switch checked operation unit working normal now, element has 10 year warranty"
slockhart@appliancecareoftexas.com
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS02 Pulled unit found cabinet has lip about 1 inch higher in front advised customer that she will need builder to come in and shim unit up or shave down front lip snapped photo of this and existing damage removed unit replaced control inverter ACU magnetron then console retested unit found no errors customer has no internet yet she will connect to app and wifi later. Customer to get with builder on install.
Steven G.
DRYER MAYTAG MEDC215EW1 "Checked dryer found motor humming wont start, checked power to motor found 120 volts but when starting unit voltage drops to 55 volts customer has electrical problem needs to have power checked will start without tub in place heats and runs so dryer is ok."
Colton B.
DRYER WHIRLPOOL WED4850HW0 "Missing the door seal in my bin. Looked through notes, it appears that the call was moved up while the seal was on another techs van. Parts team could not get part on van in time for this Monday call. Rescheduling for tomorrow, left v/m for customer explaining the situation and gave office number in case she had any questions.; schdld next appmnt for 8/4 TUE !"
Steven G.
RANGE WHIRLPOOL WFE525S0JZ0 "Checked range found scratch on console panel, replaced console checked operation unit is working normal now"
Shawn W.
WASHER MAYTAG MVW7232HW0 "Since the gear case was installed the unit is now not fully running through cycles and will start draining. Went into fault history and non were recorded. Talked to TJ at Whirlpool Tech Line. He explained to me that this unit is very sensitive to proper loading of clothing and will need to be put into drain spin by the customer if a cycle stops due to the sensors not reading the loads correctly. Instructed to run service diagnostics and if there are no error codes it will be a loading issue. SR#7728469564. When running service diagnostics I received error code F7E3 Basket engaged during wash. During Test 3a for drive system shifter during component activation of fast agitate the unit really grinned and would not line up when moved from a slow agitate to a fast agitate. During low spin, medium spin and high spin the unit functioned as designed. Ordered all parts needed to get unit fully functional. Reordering gear case as well because the grinding likely caused
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Removed evaporator panel replaced evaporator fam motor turned unit on checked frost pattern fan operations amd monitor temperature in RC all operations normal.
Shawn W.
REFRIGERATOR WHIRLPOOL WRF535SMHZ00 "Found that the temperatures in the fresh food section were slightly high in the mid 40s. Freezer was at 0. Freezer and fresh food sections were set high for the fresh food section. Found that the water valve on the house was only half way turned on. The over all water pressure when turned on full is not exploding out but should be enough to produce ice. At the halfway pointthe water pressure was way to low. I resolved this issue and likely explains why the other companies sent to repair just kept putting ice makers in that did not fix the problem. However, the ice maker does indeed need to be replaced. The light does not work in the freezer so ordering light, socket and door switch. Parts ordered.; ordrng 1 W10884390 (icemaker) and 1 W11043014 (bulb-light) and 1 W11396033 (LIGHT SWITCH) and 1 W11447232 (SOCKET)"
Richard G.
DISHWASHER WHIRLPOOL WDF520PADB5 Replaced pump and motor assembly. Tested to complete. Unit is good to go.
Jesus C.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Tested oven. UI is responding intermittently. Will need new UI. ; ordrng 1 W11293216 (console)
Jesus C.
REFRIGERATOR KITCHEN AID KRFC704FSS00 Tested unit. Fresh food not cooling. Found fresh food evap has ice buildup. Found service pointer for issue. Control not correct version. Will need to replace control and evap cover. Use S code S27311 to cover parts and labor. Collected payment for service fee. Ordering parts. ; ordrng 1 W11167902 (cover-evap) and 1 W11333076
Justin R.
WASHER KENMORE 79641262610 "Found drain port clogged, cleared out drain. Ran diagnostics, unit is spinning and draining correctly. Customer said they saw a OE code. Ran an express wash and unit is working as designed."
Justin R.
RANGE WHIRLPOOL WFG320M0BS3 Will need control and ignitor for unit. Will order gas valve to have as well. ; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven) and 1 WP98014893 (valve-gas)
Shawn W.
WASHER MAYTAG MVWC400XW4 Ran diagnostics and received error code F2 E1 stuck Key and F8 E1 No Fill Long Fill and F0 E2 Over Suds Condition detected. Ran Automatic Test Mode. Found that the drain pump is not functioning g as designed. Unit needs new drain pump and control board. Parts ordered.; rqstng P&A on 1 W10480274 (cntrl-elec) and 1 WPW10276397 (drain pump assy)
Jesus C.
RANGE KITCHENAID KFEG500ESS Could not find unit in store. Will reschedule. ; schdld next appmnt for 8/10 MON !
Jesus C.
WASHER AMANA NFW5800HW0 Installed new pump. No further issues n job complete.
Shawn W.
DRYER WHIRLPOOL WED4815EW1 Found that the heating circuit was working as designed. Ran unit and checked temperatures with thermocouple. Read 144 degrees F. Found evidence of customers dryer vent needing cleaning. There was lint on the back of the lint screen. Unit was likely wired wrong at the terminal block or had a faulty outlet at the Lowes customers home if they were having a problem with heat. Repaired cosmetic displacement of the console (pictures included.Unit is fully operational and ready for resale as is.
Richard G.
WASHER WHIRLPOOL WTW5000DW2 "Replaced actuator, gearcase, motor, and drive pulley. Main wiring harness was also damaged, and is keeping the unit from going to full spin. Will need to order harness.; ordrng 1 W11095106 (harns-wire)"
Jim G.
REFRIGERATOR KITCHENAID KFIS27CXMS3 Replaced rail. Issue resolved.
Steven G.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Checked refrigerator found ice maker making hollow ice cubes, found ice maker not getting enough water found low water pressure to water valve, customer to get valve under sink checked ice maker is ok."
Justin R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Found main circuit breaker tripped, showed customer were breaker was. If customer calls again due to unit tripping again will need to order W11293378 main control board."
Jesus C.
DRYER MAYTAG MED6230HW Installed new Ui. No further issues. Job complete.
Douglas H.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Last trip found issue lied in module harness. Installed that part didnt resolve the issue. Finding issue to lie in the led driver board. Ordering driver board to resolve the issue ; ordrng 1 W10830288 (LED DRIVER)
Douglas H.
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Customer couldnt remove old filter. Managed to remove filter to find previous owners used an incorrect filter brand and it was wedged into place. Installed new filter for customer, customer had correct filter. No further issues at this point. Collected Sc & labor"
Justin R.
ICEMAKER (STANDA KITCHEN AID KUIC18NNXS2 "Calling techline to assist with troubleshooting. Customer said unit made a few pieces of ice that night. Checked on it in the am their was nothing in bin. Joel is assisting, found level sensor bad, recommended replacing assembly pump and main to pump harness. Found grid cutter damaged will need to be replaced. ; rqstng P&A on 1 WP2313637 (grid-cuttr) and 1 WPW10340992 (harns-pump)"
Colton B.
WASHER MAYTAG MVW6230HW0 "Customer having issues with no spin on normal setting. Finding issue to be that the spin setting was turned off in the normal mode, but not the other modes. Unit tested good, no error codes."
Steven G.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Checked refrigerator found unit not cooling low on freon, replaced compressor and evaporator vacuumed and charged unit everything is working normal now"
Justin R.
WASHER MAYTAG MVWB765FW "Found F8E1, F7E8, F2E1, stored in system. Found water valve bad, replaced. Ran calibration and diagnostics. Tested unit to complete."
Douglas H.
DISHWASHER KITCHEN AID KDTE334GPS0 Customer stated unit leaking from side of door. Found evidence of water stain on floor and customer had pictures. Took door apart to find inner door insulation that is wrapped over the door stabilization bar was tucked into the bottom of the wash basin. Adjusted insulation so that it sat on the outside of the wash basin. Unit testing good now with no leaks. Unit is under warranty per proof of purchase. Yes to survey and leave behind.
Richard G.
DRYER WHIRLPOOL WED4815EW1 "Replaced thermal fuse, thermostats, and thermal cutoff. Ran dryer for 15 minutes without breaker tripping. Tested to complete. Unit is good to go."
Jim G.
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Verified issue was due to a faulty console. ; ordrng 1 W11428583 (CONSOL)
Douglas H.
REFRIGERATOR KITCHENAID KBFC42FTS04 "Last trip had defective right and left door. This trip installed right door. Left door the mullion still didnt line up. Calling marcone for parts research about this door. Spoke with Joana, explained the situation and she said she is sending it to Whirlpool parts research. Looped AE and DB into as well. ; saved tckt"
Douglas H.
WASHER MAYTAG MVWB765FW3 Last tech found faulty stator. No error codes present to confirm diagnosis. Replaced stator to resolve. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.
Douglas H.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Upon arrival, lead maintenance stated that service on this unit is no longer need as when they defrosted unit, it had a horrible odor inside. They are going to cut losses on unit and trash it. No further issues at this point."
Justin R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced bad freezer LED light, this is the second time the freezer light has gone out. Customer believes supply LED board was already replaced. If issue occurs again we need to replaced main control, Ui, and supply led board."
Shawn W.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced solenoid. The spring now snaps into place when the ice dispenser changes between crushed and cubed ice. Functioning as designed.
Justin R.
RANGE WHIRLPOOL WFE540H0ES1 "Spoke with customer about issue, bake element is bad not heating properly. Will replace control board as well. Customer is contacting customer service to see about covering the whole visit. ; ordrng 1 W10779716 (elmnt-bake) and 1 WPW10586737 (cntrl-elec)"
slockhart@appliancecareoftexas.com
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Removed unit with dolly replaced main ACU reinstalled tested lights and all operations normal. Advised of survey.
Jesus C.
WASHER WHIRLPOOL WTW4816FW Could not find unit in store. Will reschedule. ; schdld next appmnt for 8/10 MON !
Colton B.
REFRIGERATOR KITCHEN AID KRFC300ESS Issue is bad water pressure on dispenser and small ice cubes. Finding issue to be a bad filter. Customer will try new filter to resolve issue.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Spoke customer she just got out of hospital wants service tomorrow rescheduling Tuesday.; schdld next appmnt for 8/4 TUE !
slockhart@appliancecareoftexas.com
REFRIGERATOR SAMSUNG RS25H5111SR/AA 01 Complaint is clicking noise and no ice checked temperature found RC at 33 customer had temp set to low and FC at zero tested fans compressor then ice maker found clicking noise from ice maker Called tech line spoke to James reference number 7003882204 advised to order ice maker frost pattern and temperature good at this time cannot duplicate cooling issue.; ordrng 1 DA97-13415B (ICE MAKER )
Jim G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Verified ice build up on refrigerator evaporator causing temps to rise. ; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap)
Steven G.
WASHER MAYTAG MVWB835DW3 Checked washer after running diagnostics found bad control board replaced ran test cycles everything is working normal now
Douglas H.
REFRIGERATOR WHIRLPOOL WRT3L1SZYW00 "Last tech found restriction In SS. Confirmed diagnosis. Installed dye dryer and service port to compressor to resolve the issue, first dryer broke after charging unit. Had to use another dryer from stock, only one to be charged for. Vacuumed unit, held vacuum. Charged unit held charge. Unit began efficiently upon testing. Collected P&L ; used 2 WPW10143759 (DRIER-HV) from stock"
Justin R.
WASHER MAYTAG MHW5630HC0 "Customer showed me leak sheets, from location we will need to order drain pump assembly, dispenser and hose from dispenser to tub. ; ordrng 1 W11314648 (bellow) and 1 W11316604 (hose) and 1 W11458345 (DRAIN PUMP ASSEMBLY ) and 1 W11465533 (DISPENSER )"
Colton B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Issue is very low ice production. Previous tech did not reset unit after installing new ice maker. E5 error code still present. Reset unit, error code is gone from ice maker. Unit is testing good, told customer to call if issue persists."
Colton B.
COOKTOP GAS JENN-AIR CVGX2423B0 "Issue is that the hot light on switch will only stay lit in certain places on the switch. Finding issue to be a bad valve, which have been discontinued. Previous tech did not explain this well, customer is upset that they were charged a SC fee and a return visit was scheduled when the part was discontinued. Customer will be calling to see if they can get SC fee refunded as authorization included labor. Letting AE know of situation."
Douglas H.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Unit not cooling properly. Found refrigerator EVAP frozen over. Per sp would need new EVAP cover, and secure EVAP into place. Quoted 212.98 for parts for EVAP issue. Then customer stated when they pulled unit away from wall, saw back cover covered in either water or oil, checked back for leaks found refrigeration leak at compressor. Ordering compressor for that issue. SS parts and labor covered per Sb web (quick pic) ; ordrng 1 212643 (PERMA GUM) and 4 67006425 (SCREWS)s and 1 W10832994 (COMPRESSOR ) and 1 W11256332 (EVAP COVER) and 2 W11456069 (CLAMPS)s and 2 WPW10339879 (ZIP TIE)s"
Jim G.
DISHWASHER KITCHENAID KDTE334GPS0 Verified issue was due to faulty installation of drain hose due to new new garbage disposal replacement. Corrected for customer as a courtesy.
Jim G.
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Verified faulty magnetron. ; ordrng 1 W10818686 (magnetron)
Colton B.
REFRIGERATOR KITCHENAID KSSC42QTS02 "Issue is that the refrigerator cooling will not turn on. UI will come on for a second, then turn back off. Will not change temperature or stay on. Ordering a new UI to resolve issue. Quoted customer on return visit. Collected SC fee. ; ordrng 1 WPW10468940 (contrl-box)"
Richard G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced separator. Valve is still leaking. Ordering inlet valve.; ordrng 1 W11043013 (valve)
Steven G.
COOKTOP GAS KITCHEN AID KCGS356ESS00 "Checked cooktop found burners to high on low, didnt have tool to lower flames when be back next Monday customer needs after 4 because she works in Poth, ; schdld next appmnt for 8/10 MON !"
Steven G.
REFRIGERATOR MAYTAG MRT118FFFE04 Checked refrigerator found compressor humming and clicking found no freon in unit found leak in Evaporator ordered; ordrng 1 W11103612 (EVAPORATOR )
slockhart@appliancecareoftexas.com
DISHWASHER KITCHENAID KDTM404KPS0 "Ran test cycle no errors, found sump and motor are moving water but not directing enough pressure to move spray arms needs new sump, no eta on part call when ot comes in.; ordrng 1 W11416362 (SUMP)"
Jim G.
WASHER WHIRLPOOL WTW4816FW2 It appears the agitator and screw were damaged during the installation of parts. ; ordrng 1 W10772621 (screw) and 1 WP3951744 (agitator)
Colton B.
COOKTOP ELECTRIC KITCHEN AID KICU500XBL "Issue is no power on cooktop. Replaced fuse, power temporarily was on, then fuse blew again. Ordering new module, wire harness, display and fuse to resolve issue. Module is back ordered.; ordrng 1 W10857230 (module) and 1 WPW10328397 (harns-wire) and 1 WPW10328453 (display) and 1 WPW10328492 (fuse-thrml)"
Jim G.
WASHER MAYTAG MVWX655DW1 Replaced motor as per techline recommendation. It appears the capacitor is also faulty. Contacted techline and spoke to Steve SR# 7728441049 who recommended replacing capacitor as well. I found the control board to be faulty. Ordering that parts as well. ; ordrng 1 W11116592 (cntrl-elec)
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Found filter head leaking ordered new filter head rescheduling Friday.; schdld next appmnt for 8/7 FRI !
slockhart@appliancecareoftexas.com
OVEN ELECTRIC (D JENN-AIR JJW3830DS00 "SB web shows DOP 10/9/19, found unresponsive control and blurred display needs ACU and console call when parts come in. ; ordrng 1 W10821712 (cntrl-elec) and 1 W11232121 (gasket)"
Richard G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint is that the unit sometimes stops making ice and sometimes stops dispensing ice. Unit is currently making ice, and is also dispensing ice. Called techline and spoke with Ed, says to check for air gaps in separator for issue of ice building up under ice bin. Advises to change out main control and user interface. Found air leaking through separator. Ordering separator. Customer also states one of the shelves in the refrigerator door is broken and anther will not stay in place. Ordering shelves.SR#7728477257; ordrng 1 W11212392 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11239961 (bin-cntlvr) and 1 W11423781 (SEPARATOR) and 1 WP2309941 (trim-door)"
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Found filter head leaking ordered new filter head rescheduling Friday.; schdld next appmnt for 8/7 FRI !
Jim G.
WASHER MAYTAG MVWX655DW1 Replaced motor as per techline recommendation. It appears the capacitor is also faulty. Contacted techline and spoke to Steve SR# 7728441049 who recommended replacing capacitor as well. I found the control board to be faulty. Ordering that parts as well. ; ordrng 1 W11116592 (cntrl-elec)
Jim G.
DISHWASHER IKEA IDT870SAGX0 Replaced soiled drain hose however the extension was also needed. ; ordrng 1 8269144A (drain hose)
Richard G.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Customer complaint is that the refrigerator shuts down multiple times during the day. Found issue with the control boards.; ordrng 1 DA94-02663C (CONTROL BOARD) and 1 DA97-13809T (CONTROL PANEL)
Jim G.
WASHER WHIRLPOOL WTW5000DW2 Replaced washplate. Issue resolved.
Douglas H.
COOKTOP ELECTRIC JENN-AIR JIC4430XB00 Upon arrival customer stated the module hadnt made it in yet. He stated module is supposed to arrive on Wednesday 8/5. Installed display to see if that would fix. Didnt fix it. Need module. Rescheduled for after when part is supposed to arrive. ; schdld next appmnt for 8/6 THU !
Jim G.
ICEMAKER (STANDA KITCHEN AID KUIX535HPA Replaced dispenser which was visibly damaged. Issue resolved.
Jim G.
DISHWASHER KITCHENAID KDTE234GPS0 Replaced dispenser which was visibly damaged. Issue resolved.
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRMF706EBS01 Found open defrost sensor in FC E2 error on icemaker and failed led in FC need new module ice maker and harness rescheduling Tuesday ; ordrng 1 W10695459 (module) and 1 W11249952 (HARNESS) and 1 W11294907 (ICE MAKER)
Shawn W.
DRYER MAYTAG MEDB765FW0 Door switch was broken. Replaced .customer was concerned about heating as well. Ran diagnostics. No errors. Heating element is working. Unit fIled air vent test. Unit will need to have dryer vent system cleaned of trapped lint to increase efficiency. Unit fully operational.
Shawn W.
DISHWASHER KITCHENAID KDTE334GPS0 "Replaced the control, filter and drain hose. Unit fully operational."
Colton B.
DRYER WHIRLPOOL WED7000DW2 Got there before office was open. Moved to last call of the day. Was not able to get back before office closed. Rescheduling for Tuesday.; schdld next appmnt for 8/4 TUE !
Jim G.
REFRIGERATOR KITCHEN AID KRFC704FPS03 Icemaker did not arrive. According to customer it should have arrived on 27th. Reordering and rescheduling other parts. ; ordrng 1 W11115534 (icemaker)
Jim G.
RANGE KITCHEN AID KDRP487MSS03 Replaced thermistor however issue was not resolved. It appears the door latch is faulty according to techline. .; ordrng 1 WP9760889 (latch)
Colton B.
REFRIGERATOR KITCHEN AID KBFN506ESS01 "Issue is no lights in refrigerator. Finding issue to be that the customer had 3 LED lights that were dead. Replaced lights, all lights are now on. Collected for P&L. Did not need the led control board."
Ezequiel V.
WASHER MAYTAG MVWX655DW1 "Replaced washer was able to get lid to lock automatically, when in spin cycle agitator just spun, loud grind noise. Checked gearcase found oil residue, and slight movement on washplate prior to spinning manually. Ordering gearcase and washplate.; rqstng P&A on 1 W10006481 (gearcase) and 1 W10609480 (washplate)"
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Found RC door gasket had gap on top and left side causing condensation in RC. Tested fan this is working temperature is good. Used heat gun reset gasket tested all operations normal. Advised of survey.
Steven G.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator found refrigerator and freezer not cooling properly, found compressor not pumping correctly, replaced compressor vacuumed and charged unit everything is working normal now"
Jesus C.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed new auger assembly and fan. No further issues. Will be back for further repairs. ; saved tckt
Colton B.
REFRIGERATOR WHIRLPOOL WRT112CZJB00 Issue is ice on roof of refrigerator an water on bottom. Finding problem to be a poor seal on freezer door. Used heat gun to remold freezer gasket. Unit is sealing much better now.
Jim G.
DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced heating element. Issue resolved.
Jim G.
REFRIGERATOR JENN-AIR JSC24C8EAM00 Verified issue was at ice maker. There appeared to simply be a blockage. Reset unit and modular icemaker. Issue resolved. Collected service fee.
Jesus C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new control and power supply. No further issues. Job complete.
Jesus C.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Customer needs Reschedule. ; schdld next appmnt for 8/4 TUE !
Steven G.
DISHWASHER KITCHEN AID KDPM604KPS0 "Checked dishwasher ran diagnostics found no fault codes ran test cycle everything checked normal customer not using dry aid added and went over ho to use product, dishwasher is working properly"
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL CHW9050AW0 Removed rear panel replaced drive belt and harness for motor tested all operations normal.
Colton B.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Issue is that the buttons on the UI panel are unresponsive. Reset unit, buttons now work. If it happens again, please send the tech out with a new UI Panel (W11297728). Unit tested good."
Steven G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked dishwasher replaced inner door and dispenser, control is working properly, checked operation unit working normal now"
Justin R.
RANGE WHIRLPOOL WFG320M0BS3 Found control panel out of box with scratches. Need to order again. ; ordrng 1 W11097777 (panl-cntrl)
Jesus C.
DISHWASHER MAYTAG MDB8959SFZ Tested unit. Found water leaking from drain pump. Found o ring on pump was not secured to pump causing poor seal. Reset o ring. Good seal. No leaking. No further issues. Job complete.
