Local Reviews
Powered by Fluid LOCALGreat job.
Mark - Helotes, TX
Friendly and knowledgable technician.
Everything was good for a few days then the problem came back.
Lessie - San Antonio, TX
Ezekiel diagnosed the problem of no water or ice pretty quickly. He couldn't fix it at the first visit as he had to get approval for the parts needed. He returned as he said he would and was able to fix the problem, but but around 3 to 5 days later the ice machine quit working again.
Response from ApplianceCare:
THank you for giving us your feedback. Someone will be reaching out to you soon to set up a follow-up appointment.
Very personable service
Cynthia - Corpus Christi, TX
Adam was friendly, thorough, and professional. Great experience!
Response from ApplianceCare:
Thank you for writing a review for us!
Shawn is awesome!
Pulte - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Kullen
Kb - San Antonio, TX
Horrible communication Have third visit scheduled for Monday And I had to innovate communication because repair was not done
Response from ApplianceCare:
Thank you for giving us your feedback. Our customers concerns are very important to us and will be reviewed to improve our business. We do apologize for and inconvenience that may have been experienced through this process.
Fixed the problem
Lauren - Corpus Christi, TX
Great except for how often they had to reschedule.
Response from ApplianceCare:
Thank you for giving us your feedback. We apologize for any inconvenience you experienced in the process.
Friendly service
Enrique - Kingsville, TX
Response from ApplianceCare:
Thank you for giving us your feedback. If there was anything we could have done to improve your experience from 3 stars to 5 stars, please reach out to our office as we are always wanting to learn and grow in how we serve our customers.
Great
Estella - Robstown, TX
Very nice very professional
Response from ApplianceCare:
Thank you for giving us your feedback!
Very professional and knowledgable
Mitra - Blacksburg, VA
Mr Bartlett is very professional and knowledgeable. He was able to identify the problem and solve it.
Response from ApplianceCare:
Thank you for giving us your feedback.
Great service
Charles - San Antonio, TX
Appliance Care of Texas responded quickly for a service request. We have an extended warranty so there was no cost to us. The service technician was very personable and knowledgeable. Explained the issue clearly (even showed me the problem with the old ice maker that had to be replaced.)
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service
Cynthia - Rio Medina, TX
Justin was extremely professional, thorough and very efficient. Even waited for him to return from Christmas time off in order to have him back to replace the parts he ordered to fix our oven.
Response from ApplianceCare:
Thank you for writing a review! Justin is a vital part of our team.
Unsuccessful repairs
Lawrence - Little Rock, AR
Justin was very personable and professional. I liked him. Good man. He replaced the heating element and its circuit breaker. He tested the dryer and left thinking that my dryer was fixed. It wasn’t. Within a couple of hours of Justin’s departure I washed a medium load of laundry and put it into the dryer and left home to run a couple of errands. When I returned I found that the laundry was still very damp and stone cold. The dryer wasn’t heating up. The repair effort was a failure. It still wasn’t working. I called Maytag and they’re sending another tech from your company in a couple days to try again.
Response from ApplianceCare:
Thank you for giving us your feedback. I will express these concerns with management. We are sorry to hear the first fix was not the answer to the dryer issues, but we are determined with this next visit to figure out the problem and solve it for you.
Fixed the issue in a timely manner with professionalism. "Excellent."
Geraldo - San Antonio, TX
Great
Silvia - San Antonio, TX
Professional, respectful, friendly and explained everything to me so I could understand. Thank you
Great service
David - Floresville, TX
Sam was an excellent repairman
Quick and timely
Emilio - Victoria, TX
Response from ApplianceCare:
Thank you for writing a review!
Excellent Service. Showed up on time.
Amy - Salem, VA
Response from ApplianceCare:
Thank you for giving us your feedback!
Excellent Service. Showed up on time.
Amy - Salem, VA
Response from ApplianceCare:
Thank you for writing a review!
does not work
Margaret - San Antonio, TX
new valve another new valve new ice maker does not work NO ICE MY RATINGS ARE BECAUSE YALL HAVE BEEN OUT SO MANY TIMES AND IT SEEMS LIKE ALL THE NEW PARTS HAS NOT FIXED IT. I AM WONDERING IF I PAID FOR ALL THIS AND MY OLD PARTS WERE GOOD.
Response from ApplianceCare:
Thank you for your feedback! I will express your concerns to our manager and someone will be reaching out to you this week to discuss your concerns and issues you are still facing.
Great Service
Ruben - Castroville, TX
Showed up on time, Very professional, and explained what was being done.
Response from ApplianceCare:
Thank you for writing a review for us!
Great service
Michael - Spring Branch, TX
Ivan was very helpful in not only installing the faulty part, but in answering all my questions.
Response from ApplianceCare:
Thank you for writing a review for us!
Good Service
Amber - Piney, AR
I honestly don’t like the way Doug handled our repair. He saw a roach(bug) on my counter and had a fit about it. He also wouldn’t touch the stove at all when he came the second time he let the other gentleman do all the work. I just think in a appliance business you are going to see bugs but doesn’t mean you should act like that it’s not very professional. The other gentleman was very friendly and sweet.
Response from ApplianceCare:
We appreciate your feedback and do apologize for our tech's reaction. It is company policy that when a bug is spotted we normally are very careful or do not complete the service repair as we do not want to spread any bugs to other customers homes.
great sevice
Bill - Benton, AR
Response from ApplianceCare:
Thank you!
Steve
Steve - Corpus Christi, TX
Response from ApplianceCare:
Thank you!
Awesome service
Orenthius - Schertz, TX
The service technician was very professional and knowledgeable with my refrigerator. He also provide additional information about my refrigerator that was very helpful.
Response from ApplianceCare:
Thank you for writing a review! We are pleased to hear that the service provided met your expectations.
He was so very polite & explained very clearly. Awesome job
Bessie - Corpus Christi, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
GREAT service
Dawn - San Antonio, TX
Response from ApplianceCare:
Thank you!
Great Service, Awesome Price
Sijia - San Antonio, TX
We had very good experience with service provided by Jim Garcia. Since we are under warranty, this service was free of charge.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great and friendly service
Brendam - San Antonio, TX
My technician was friendly, professional and knowledgeable!
Response from ApplianceCare:
Thank you for writing a review!
Refrigerator Repair
Michael - San Antonio, TX
Outstanding service
Response from ApplianceCare:
Thank you for giving us your feedback!
Ashley
Ashley - Victoria, TX
Michael was great at communicating and explaining what repairs were to be done.
Response from ApplianceCare:
Thank you for writing a review. Michael is a vital part of our team!
Great Service
Priscilla - Victoria, TX
Michael is always pleasant.
Response from ApplianceCare:
Thank you for writing a review!
Wonderful Service
Vanessa - San Antonio, TX
Jim was quick and professional, he seemed to know what was wrong immediately and didn’t waste my time trying to figure out “what other issues could have caused this” which I have had happened before. He let me know what was wrong, how it could have happened and took the time to quickly explain what needed to be done, which I truly appreciated as I had left work to be able to meet him. I truly wish more people where like Jim!
Response from ApplianceCare:
Thank you for writing a review for us! Jim is a vital part of our team who strives to complete each job thoroughly and efficiently.
Great job
Christine - San Antonio, TX
Sebastian ordered the needed part and Eziqiuel installed it. Both were personable, helpful, and efficient! Thank you both!
Response from ApplianceCare:
Thank you for writing a review for us!
Microwave repair
Kathy - Roanoke, VA
Service was fast and efficient.
Response from ApplianceCare:
Thank you for writing a review!
Amazing service!!
Morgan - Corpus Christi, TX
We had the best customer service! Quick and efficient service
Response from ApplianceCare:
Thank you for giving us your feedback!
Ronald
Ronald - San Antonio, TX
Great experience with Jim he is very knowledgeable. Jim is a 10
Response from ApplianceCare:
Thank you for writing a review! Jim is a vital part of our team!
Service
John - Hot Springs Village, AR
Great
Response from ApplianceCare:
Thank you for writing a review!
Fixed my stove
Joe - Live Oak, TX
Great job thanks!
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Janette
Janette - Bandera, TX
Prompt and knowledgeable. Great service!
Response from ApplianceCare:
Thank you for writing a review for us!
Great service- Very polite and thorough.
Rebecca Helm - Little Rock, AR
Response from ApplianceCare:
Thank you for writing a review!
Trash Compactor
Theresa - San Antonio, TX
Courteous and great service.
Response from ApplianceCare:
Thank you for writing a review!
Rapid response, great service person!
Peggye - San Antonio, TX
I am very happy with the service received from Sam L., who assessed and corrected my problem expeditiously! I am grateful to have full operational service during the holidays.
Response from ApplianceCare:
Thank you for writing a review for us! Sam is a vital part of our team!
Great
Juanita - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Awesome the best
Avidan - Kingsville, TX
Response from ApplianceCare:
Thank you for writing a review!
Whirlpool Oven
Janice - San Antonio, TX
Christian was great!! He provided excellent customer service and repaired the problem.
Response from ApplianceCare:
Thank you for writing a review! Christian is a vital part of our team.
Kind service people but machine still doesn’t work!
Regina - Kerrville, TX
He came and he was very nice but he did not stay for a cycle. He told me the dishwasher was fine. He left and I ran a cycle and dishes are dirty and soap pod is still in bottom of washer where he told me to put it and not fully dissolved. It just seems to spray the soap pod all over the dishes! The dishes are dirty as if I haven’t even run it still with food and coffee stains! It is not working correctly at all. The service man was fine and tried to be helpful. The product is the problem! I spent a lot of hard earned money for what I thought was the best product on the market and am extremely disappointed! From the very first time I tried to run it the dishes were dirty! Help!!!! There is some problem and no one is finding it! Meantime I keep hand washing my dishes with a thousand dollar Kitchen aid in my kitchen.
Response from ApplianceCare:
Thank you for giving us your feedback! Someone will be reaching out to you soon to discuss the issues at hand.
The sevice was very good the repairman knew exactly the problem
Susan - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Extremely professional technician
Karan - Atascosa, TX
Jesse was courteous, prepared to do his job and respectful enough to offer an apology for not being able to diagnose the issue with my appliance which was not his fault. The oven is missing the plate showing the serial and model numbers. Jesse offered ideas on how to obtain the numbers from the company I purchased the oven from. I was able to get the information, called to provide information to ApplianceCare all within 30 minutes of Jesse’s arrival. My only disappointment was that Jesse could not return to complete the diagnosis and or repairs on the same day.
Response from ApplianceCare:
Thank you for giving us your feedback! We do apologize for any inconvenience that you had to experience throughout this process
Quick and professional
Jill - Bryant, AR
Doug was very nice and fixed our dryer quickly.
Response from ApplianceCare:
Thank you for writing a review!
Thorough and Detailed work
Chris - San Antonio, TX
Christian was great and make sure to take his time to do the job right. I had requested him to take his time so he correctly diagnosis's the problem and works towards the best solution possible. He did an excellent job and couldn’t have asked for better.
Response from ApplianceCare:
Thank you for writing a review
app repair
Glenn - Rockport, TX
Response from ApplianceCare:
Thank you!
Sandra
Sandra - San Antonio, TX
Jay is always very professional & knows his business.
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Robert - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great and fast service
Eric - San Antonio, TX
I was expecting the worst already looking into buying a new fridge. Tech explained the problem to me and said I had no need to buy a new fridge. Not only was he honest but was very polite and explained everything in detail.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the issue was solved without the need to buy a new unit.
Garrido
Diana - Converse, TX
Great service
Response from ApplianceCare:
Thank you for giving us your feedback!
Amazing service!
Clarissa - Robstown, TX
He was polite, and fixed the problem quickly!
Response from ApplianceCare:
Thank you for writing a review!
Refrigerator repair
Cathy - Hot Springs, AR
Prompt, courteous and professional service. Repaired and is in perfect working order. Will certainly call again.
Response from ApplianceCare:
Thank you for writing a review for us!
Oven door
Anna - San Antonio, TX
Great service! Technician available on Christmas Eve! Outstanding
Response from ApplianceCare:
Thank you for writing a review for us!
Repairs on stove oven
Miguel Medina - San Antonio, TX
Christian Guevara was on time for the appointment. He quickly made the repairs. He presents a clean appearance. Happy New Year 2020 and have a safe holidays.
Response from ApplianceCare:
Thank you for giving us your feedback!
Good service
Rondy - San Antonio, TX
Devon installed a new ice maker but it still makes minimal ice.
Response from ApplianceCare:
Thank you for giving us your feedback! Someone will be reaching out to you soon to discuss the issues as hand
Great service
Ron - Hot Springs Village, AR
Good
Response from ApplianceCare:
Thank you for writing a review!
Good Job
Mary - Corpus Christi, TX
He did a good job. He identified the problem properly, replaced the parts. Completed the work to our satisfaction.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the service provided met your expectations
Still doesn’t dry!!!
Jennifer - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback! Someone will be reaching out to you shortly to discuss the recurring issues.
Moving of to other provider.
Milton - San Antonio, TX
Service has been very poor. Still not working after 2 visits.
Response from ApplianceCare:
Thank you for giving us your feedback. Someone will be reaching out to you very soon regarding the issues at hand.
Appliance service
Mark - San Antonio, TX
Response from ApplianceCare:
Thank you for reviewing our service!
Barbara
Barbra - San Antonio, TX
Knowledgeable, strong, kind, helpful and quickly returned and discovered the water pump on the refrigerator was leaking and shut the water off so that it didn’t it didn’t ruin the floor. They shared who to contact to have it repaired. Very personable!
Response from ApplianceCare:
Thank you for giving us your feedback! We are very glad to hear that your experience with our service met your expectations
Great Service
Rudy - San Antonio, TX
Very Knowledgeable and Courteous Technician.
Response from ApplianceCare:
Thank you for writing a review for us!
Great Service
Kelvin - San Antonio, TX
Top notch customer service.
Response from ApplianceCare:
Thank you for writing a review!
Good guy
Michael - Conway, AR
Great
Response from ApplianceCare:
Thank you for writing a review!
two service calls and still not working
Dixie - Bandera, TX
Whirlpool should have sent a new washer after first call. This unit came with my new home and didn’t work from beginning. So far two service calls and don’t know how many parts they ordered but none worked. I think this machine is a lemon and should be replaced. Can’t wash my clothes to this day. Service people should have had it running at first call or recommend a replacement. Can’t say I’m satisfied with service or product.
Response from ApplianceCare:
We appreciate your concerns and feedback. Someone will be reaching out to you in the next few days to discuss your concerns
Review
Matthew - San Antonio, TX
Devon was personable, friendly, and professional. Excellent job by an excellent tech. The average grade I gave convenience has nothing to do with the tech, rather that your company chooses windows for customers instead of asking. It’s pretty poorly set up.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear that your experience with our service met your expectations.
Great service
Kerry - Stockdale, TX
Great
Marcus - San Antonio, TX
Friendly, kept me informed, timely and professional
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Leisa - Kerrville, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Maritess - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Great
Keesey - Devine, TX
Did very well the ice machine is working thank you
Response from ApplianceCare:
Thank you for giving us your feedback!
Fast and efficient service!
Beatrice - San Antonio, TX
Very pleased with service provided. Service tech was timely, called before arriving and fixed my dryer problem.
Response from ApplianceCare:
Thank you for writing a review for us!
Great service on time
Gary - Roanoke, VA
Great service
Response from ApplianceCare:
Thank you for reviewing our service!
Microwave repair
James - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Poor service
Robin - Boerne, TX
Tommy did not seem knowledgeable in regard to troubleshooting and/or fixing our appliance problems. He was also a bit condescending and argumentative; as we tried to explain the history of problems we have been having.
Response from ApplianceCare:
Thank you for giving us your feedback! I will send your concerns onto my manager as each customers feedback is very important to us. Someone will be reaching out to you soon to talk with you about this issue
Linda U.
Linda - Cibolo, TX
Wonderful experience, friendly, reliable and experienced technician. Will share with friends and family and use again.
Great service
Ashton - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Cher
Cheryl - Hot Springs Village, AR
It was ok..
Response from ApplianceCare:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great service
Victor - San Antonio, TX
Very professional
Response from ApplianceCare:
Thank you for giving us your feedback!
microwave hood combo.
Kevin - San Antonio, TX
They were very professional. The only problem they could not repair my unit because the door hinge had a stripped screw by the manufacture. I believe there trip fee of $105.00 is high.
Response from ApplianceCare:
Thank you for giving us your feedback. I will run your concerns by management as our customer's comments are very important to us. We are glad your experience with our service company otherwise a good one.
Great service. Very patient.
Derek - San Antonio, TX
Colton is the best
Response from ApplianceCare:
Thank you for writing a review! Colton is a vital part of our team.
Fabulous service!
Susan - Roanoke, VA
Uriah was really great and answered all of our questions. Very helpful! Plus our cat (who doesn't like strangers) liked him too!
Response from ApplianceCare:
Thank you for giving us your feedback! Uriah is a vital part of our team!
Good service
Larry - Kendalia, TX
Service man came on time and went to work quickly; he finished to job in a timely manner. We did a quick test to see if the new control panel worked properly which it did this time. I still have my doubts that the oven will continue to work over time. Past experience indicates that after time the broiler function will cease to work. I have had other brand ovens go out and the relay board would need to be replaced. I changed to Kitchen Aid and the broiler function quit working even though it had never been used. The fact that the broiler quit working was not the fault of the Appliance Care, we know that we just want to document that we think in the future the issue will reoccur. The manufacturer of the control board should fix the problem.
Response from ApplianceCare:
Thank you for writing a review! Although we are not Kitchenaid, we do understand your frustration with the product. If there was anything we as the appliance service company could have done to bring you 5-star service, please feel free to reach out and let us know.
Appliance care service
Takiyah - San Antonio, TX
I received fast and reliable service. The representatives and technician we professional and knowledgeable. I would recommend their service.
Response from ApplianceCare:
Thank you for writing a review for us!
I hope fridge is finally fixed
Delcine - San Antonio, TX
We have had a frustrating experience with this refrigerator. We have had many issues with the ice maker and was wanting to exchange for another model. I hope this time it is finally fixed. The technician was great. Patient in hearing me voice my frustration. Worked on appliance for about two hours and found what could be the solution this time.
Response from ApplianceCare:
Thank you for giving us your feedback. Though we are not the manufacturer, we do apologize for any inconvenience that has been caused by the product. If there was anything that we as the appliance service provider could have done to bring you 5-star service, please feel free to reach out and let us know.
Dishwasher
Leslie - Little Rock, AR
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Janie - Ingleside, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service!!
Jody - Little Rock, AR
He was professional and friendly. Very helpful!!
Response from ApplianceCare:
Thank you for writing a review!
Excellent and fast service.
Charles - San Antonio, TX
The initial service call was scheduled very quickly as well as the second appointment to replace a part. Luis (service technician) is very personable and knowledgeable. He did a great job.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service very professional
Bonnie Sue Sifuentes - San Antonio, TX
very professional and the dryer was fix right there and then didn't waste no time.
Response from ApplianceCare:
Thank you for giving us your feedback on the service provided
Great Service
Michael - Sugar Grove, VA
I had a Maytag washer warranty issue. Uriah arrived promptly, was pleasant and professional, diagnosed the issue and repaired it quickly. I highly recommend him for appliance service calls.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that the issue was resolved in a thorough and efficient manner.
Excellent service
Deborah - San Antonio, TX
Very knowledgeable and professional
Response from ApplianceCare:
Thank you for giving us your feedback!
Great
Bobby - Corpus Christi, TX
Great, on time, and did a excellent job
Response from ApplianceCare:
Thank you for writing a review!
Professional & Courteous
Kathy - Boerne, TX
The tech showed up on time and was focused on completing the repair in a timely manner.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great svc.
Delva - Corpus Christi, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Good Service
Rolando - Corpus Christi, TX
He check the machine party good but empty and the problem is when is washing th cloth so the washer empty don't have problems....
Response from ApplianceCare:
Thank you for writing a review! I made your concerns known to our management, and someone will be reaching out to you soon to get you back on the schedule.
Still not fixed
Diane - San Antonio, TX
We have had issues with this microwave since we bought it. We are still having problems. A new part was put in yesterday, last night we tried to use the microwave and it did the same thing again. Now I’m being told I have to pay for the part. Whatever the problem is, it still has not been diagnosed correctly. Something needs to be done, and done correctly.
Response from ApplianceCare:
Thank you for giving us your feedback! I will be sure to make the management aware of your concerns. Someone will be reaching out to you within the next day to schedule a return call.
Great
Estella - Premont, TX
Very good did a good job
Response from ApplianceCare:
Thank you for writing a review!
Fast, courteous, expert service
Kathi - San Antonio, TX
ApplianceCare coordinated their appointment with me and came when expected. Luis was an expert on my oven and was able to quickly diagnose and repair the problem. Great Job!
Alder
Alder - San Antonio, TX
On time and very nice, And explain everything to me Thank you
Response from ApplianceCare:
Thank you for giving us your feedback!
Great warranty service!
Linda - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review for us!
Boerne
Pmh - Boerne, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Awesome service & very kind
Bessie - Corpus Christi, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Mabel
Mabel - Benton, AR
Good service and polite.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great employee
Matthew - San Antonio, TX
Devon was great, friendly and professional
Response from ApplianceCare:
Thank you for writing a review!
R
Margory - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Very.happy
Tomas - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Perfect
Karen - Pipe Creek, TX
Response from ApplianceCare:
Thank you for writing a review!
Professional service
David - Helotes, TX
Christian was polite, professional and took time to explain things as he went along. He reflects very positively on your company.
Response from ApplianceCare:
Thank you for giving us your feedback! Christian is a vital part of our company.
Great Service
Larry - San Antonio, TX
Repairman came on time and early in the morning and took $50 off the part he had ordered.
Great service!!!
Henrietta - La Vernia, TX
The repairman went above and beyond to help and we were completely satisfied!
Anna
Anna - Port Lavaca, TX
Great job - very efficient
Response from ApplianceCare:
Thank you for writing a review!
Good service
Melinda - Pipe Creek, TX
On time and polite
Response from ApplianceCare:
Thank you for writing a review!
great service and very useful and helpful information
Sylvia - Conway, AR
I was genuinely pleased with the service and the information I received from Doug. he was very knowledgeable customer friendly, answering my many questions to my satisfaction. Thank him for me.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear your service experience with us met your expectations
Amazing service
James - San Antonio, TX
The service was extremely fast and my service tech was so nice. They were punctual and I’d definitely recommend them.
Response from ApplianceCare:
Thank you for writing a review about the service provided to you!
Great Service
Joe -
Very please with the service. Sherman was very knowledgeable about our appliances. He called to let us know what time to expect him. I would recommend him to any of our neighbors that needed any appliance repair.
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Frances - San Antonio, TX
Response from ApplianceCare:
Thank you for your feedback!
Excellent service
Bonnie - Wytheville, VA
Response from ApplianceCare:
Thank you for writing a review!
Great service. Friendly repair man
Jerry - San Antonio, TX
Great experience
Response from ApplianceCare:
Thank you for writing a review!
Great
Holly - Boerne, TX
Response from ApplianceCare:
Thank you!
Great service
James - Port Aransas, TX
On-time and professional service.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know!
Gary
Gary - Corpus Christi, TX
Adam was courteous and professional.He explained in detail the repairs.
Response from ApplianceCare:
Thank you for writing a review!
Great Customer Service
Brandy - San Antonio, TX
Jim has excellent customer service. He worked really hard to get to the bottom of the issue with my microwave. He genuinely cares about taking care of us.
Response from ApplianceCare:
Thank you for writing a review! Jim is a vital part of our team!
Awesome service
Shelenna - San Antonio, TX
Prompt, friendly and accurate service
Response from ApplianceCare:
Thanks for writing a review!
Anita
Anita - San Antonio, TX
Excellent service from Tech Tommy ! Explain everything I needed to know , very knowledgeable about his job!! Very polite too
Response from ApplianceCare:
Thank you for writing a review for us!
Refrigerator repair
Shanna - San Antonio, TX
Devon was great! Professional, and courteous.
Response from ApplianceCare:
Thank you for giving us your feedback!
Speedy service call
Rachel - Benton, AR
Response from ApplianceCare:
Thank you for your feedback!
Great
George - Live Oak, TX
Friendly, knowledgeable, experienced
Response from ApplianceCare:
Thank you for writing a review! If there is anything we could have done to give you 5-star service, please feel free to reach out and let us know.
Great service
Lynne - Helotes, TX
Good
Response from ApplianceCare:
Thank you for writing a review!
Dish Washer
Trish - Spring Branch, TX
Vendor was very nice and professional. His work was done well.
Response from ApplianceCare:
Thank you for writing a review!
Thomas
Joan - Victoria, TX
Richard did a great job. At first it didn’t look like the door replacement was going well but Richard kept working with it and it looks like it’s going to work, I am going to watch it and see if it is going to to work but so far so good.
Response from ApplianceCare:
Thank you for giving us your feedback! Richard is a vital part of our team and strives to complete each job with efficiency.
Great
Robert - Pulaski, VA
Response from ApplianceCare:
Thank you for writing a review!
Great
Randy - San Antonio, TX
Really good I was happy with his work
Response from ApplianceCare:
Thank you for writing a review!
Great service
Monica - San Antonio, TX
Jesse was professional and friendly. He listened to our explanation even though he probably didn’t need any info from us. Then he proceeded to basically tune up our washer. It’s back to working great again. I would like Jesse to be the technician on our next service call.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your experience with our service met your expectations
Respectful, quick, and helpful.
Haley - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Srevice
Javier - Pleasanton, TX
Response from ApplianceCare:
Thank you for writing a review!
good guy, informative and friendly
Robert - Bulverde, TX
Response from ApplianceCare:
Thank you for writing a review!
Great Customer Service
Ashley - Victoria, TX
Response from ApplianceCare:
Thank you for writing a review!
Great tech.
Soblessed - Kerrville, TX
The tech was great.
Response from ApplianceCare:
Thank you for your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know.
Joan F
Joan - Hot Springs, AR
Mr Doug was very considerate and pleasant. Focused on the problem and empathetic to my situation. Great service!!
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital member of our team!
Exceptional service
Rajeev - Shavano Park, TX
Prompt and very professional
Response from ApplianceCare:
Thank you for giving us your feedback!
Very friendly and efficient
Shannon - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review for us!
Great service
Melba - Lakehills, TX
Gentlemen very polite & informative.
Response from ApplianceCare:
Thank you for writing a review!
Great service !
Rodney - Boerne, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Job and Very informative
Michael - Cibolo, TX
Response from ApplianceCare:
Thank you for writing a review!
Great
Johnny - Pleasanton, TX
He is really good at his job. Satisfied customer
Response from ApplianceCare:
Thank you for giving us your feedback!
Sam
Ken - Adkins, TX
Sam the appliance care tech was very nice. respectable, patient and knowledgeable.
Response from ApplianceCare:
Thank you for writing a review! Sam is a vital part of our team!
profesonal
Timothy - Ingleside, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Excellent
Cody - San Antonio, TX
Fast knowledgable service! Fixed our microwave right away
Response from ApplianceCare:
Thank you for giving us your feedback!
Great Service
Albert - San Antonio, TX
The technician from ApplianceCare was courteous and knowledgeable, he was professional and did an outstanding job.
Response from ApplianceCare:
Thank you for writing a review! We are pleased to hear that your experience with us met your expectations.
Great service.
Sylvia - Corpus Christi, TX
The technician was friendly, courteous, and on time. He thoroughly explained our options and was fair and honest.
Response from ApplianceCare:
Thank you for writing a review for us! We greatly appreciate your feedback!
great service
"Steve - Bulverde, TX
jim was great, took care of business and was very polite
Response from ApplianceCare:
Thank you for giving us your feedback!
Chuck
Charles - Hot Springs, AR
Good service, knowledgeable tech.
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great service
Joe - Hunt, TX
Response from ApplianceCare:
Thank you for writing a review!
Home owner
Rachel - San Antonio, TX
Colton was very nice, helpful and very professional
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Amazing
Jeff - Boerne, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service
Patricia - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Philip
Philip - Center Point, TX
The technician installed a new main circuit board in our kitchenaid oven. The oven light continued to flicker during the operation. He suggested we contact our electrician to varify whether the power was was not the issue. Our electricians did this shen we first discovered the problem. They have been contacted and will come out again to test the power. However, the temp is not accurate and needs calibration. Actual temp at 350 reading is 325, temp at 425 reading is 400.
Response from ApplianceCare:
Thank you for giving us your feedback! I have sent your concerns to our management for review.
Great service, part doesn’t match
Alexander - Corpus Christi, TX
Sad that my 5,000 dollar fridge doesn’t have a matching temperature control panel and nobody seemed to care.
Response from ApplianceCare:
Thank you for giving us your feedback. Someone will be reaching out to you soon to resolve the issue.
Pete
Peter - San Antonio, TX
Ezequiel called us and came on time. He fixed the problem when he came out. The previous service guy came out 4 times. Our washer took one month from our first call till it was fixed. I wish Ezequiel had come out first. Ezequiel was great; the previous guy was a very nice man but I’m not sure if he knew what he was doing.
Response from ApplianceCare:
Thank you for giving us your feedback! I will let our management know about these concerns. If there was anything else we could have done to bring you 5-star service, please feel free to reach out and let us know.
not good service, did not fix the problem, big price $350 for my icemaker which is not working
Margaret - San Antonio, TX
My appliance is is still not working. I have called again to get someone back out to fix it. My problem is I was told that the valve was the problem. I paid $350 for a new valve and labor and it is not working. Now I am wondering if that was not the problem which I paid for.
Response from ApplianceCare:
Thank you for giving us your feedback. Your concerns are very important to us and we want to make it right. Thank you for reaching out and setting up a new appointment so we may come out and get the issue resolved.
Great service
Walter - Roanoke, VA
On time In and out Fixed!
Response from ApplianceCare:
Thank you for giving us your feedback!
Awesome and Fast Service
Bryston - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service and trouble shooting the problem with appliance
Jerome - San Antonio, TX
Thomas was able to fix the problem where as others have not. He was very polite and worked in a timely manner.
Response from ApplianceCare:
Thank you for writing a review! We are so pleased to hear that the service provided to you met your expectations
Ice maker not working
Poppy - Natalia, TX
The repairmen have been professional and I think it is fixed. It took several visits to get it completed or I would have given a higher rating
Response from ApplianceCare:
Thank you for giving us your feedback! We do apologize for any inconvenience that was caused, but we are glad to hear the unit is working well.
Great
Mary - San Antonio, TX
He. Was. Fast. He. Did. A. Good. Job. Thank. You
Response from ApplianceCare:
Thank you for writing a review!
Very knowledgesble, curtious and very polite.
Sandra - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service
Daven - Schertz, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Alma
Alma - Bulverde, TX
Great, fast service and clean
Response from ApplianceCare:
Thank you for writing a review for us!
Maria
Maria - San Antonio, TX
Great service. Kind and courteous and conscientious.
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great service
Michael - Elmendorf, TX
Find tactician problems promptly courteous Li a benefit to your company
Excellent Service by Devon!
H. - San Antonio, TX
Our refrigerator was dripping water onto the ice cubes and making them freeze together. The solution was difficult to identify, but Devon looked past conventional repairs and located the problem. He considered problems that were outside the box, and for that I give him 5 big stars!
Response from ApplianceCare:
Thank you for giving us your feedback! Devon is a vital part of our team!
Friendly service
Charles - Roanoke, VA
Response from ApplianceCare:
Thank you for writing a review!
Great service
Anna - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
MN
Judy - Port Aransas, TX
Great service John!
Response from ApplianceCare:
Thank you for writing a review!
Exceptional service. Very punctual and very polite
Lisa - Victoria, TX
Very punctual. Very informative and very nice
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the service we provided met your expectations.
Refrigerator drawer and shelf
Betty - Corpus Christi, TX
Response from ApplianceCare:
Thank you for your feedback!
Awesome service
Jennifer - Bandera, TX
Doug was very polite and professional. Got my dryer back in working order quickly. No more squeaking.
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital member of our team!
Great service
Ralph - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Great explanation
Marilyn - San Antonio, TX
The model is a lower grade. He suggested turning up the water heater and washing pots before running the dishwasher, so the water is hot as possible for cleaning and drying. Improved the drying for us but not 100%. Very knowledgeable and helpful. Very appreciated!
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear that your experience with our service met your expectations!
Highly Recommend!
Greta - Christiansburg, VA
Great communication and service. Short service window, and they never come late.
Response from ApplianceCare:
Thank you for your feedback! We are glad to hear that the service we provided met your expectations!
Perfect timing, great service
Lexi - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Wonderful!
Justin - San Antonio, TX
Devon was prompt and professional!
Response from ApplianceCare:
Thank you for writing a review for us!
excellent service
Charlotte - Conway, AR
Polite, listened to problem, and was obliging
Response from ApplianceCare:
Thank you for giving us your feedback! We are pleased to hear that your experience with our services met your expectations.
Great service
Terri - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Pat
Patricia - San Antonio, TX
Professional, courteous
Response from ApplianceCare:
Thank you for giving us your feedback!
Repeatedly come backs
Annalize - Boerne, TX
Response from ApplianceCare:
Thank you for giving us your feedback! We take our customer's concerns very seriously and use them in the training of our technicians. We do apologize for any inconvenience this may have caused you.
Review
Mark - San Antonio, TX
Response from ApplianceCare:
Thank you for your 5-star rating
Great Service!
Michelle - Cibolo, TX
Prompt service!
Colton is great!
Rebecca - Boerne, TX
Response from ApplianceCare:
Thank you for writing a review!
It was awesome!
Daniel - Selma, TX
Great Service
Isaac - San Antonio, TX
He knows his job and keeps time and promises.
Response from ApplianceCare:
Thank you for giving us your feedback!
great service
Elida - Alice, TX
Adam did a great job, well mannered and prompt in timing.
Response from ApplianceCare:
Thank you for writing a review! Adam is a very important part of our team!
Barbara
Barbara - Pipe Creek, TX
Response from ApplianceCare:
Thank you for leaving a rating!
John L.
WASHER MAYTAG MVW7230HW0 "F0E9F0E5Ran diagnostics, pulled 2 errors both having to do with off balance. Ran diagnostics cycle, unit fails to run through entire cycle. Issue is possibly with control board. Tried a recalibration and tested again unit still fails to advance passed washing and just sits in place. Tested individual components, motor does function both spin and agitate. Replace board to resolve.; ordrng 1 W11419171 (CONTROL) and 1 W11478526 (FASCIA)"
Michael R.
RANGE JENN-AIR JMXOU89000 "Called the customer 20 minutes before enroute to the location, no answer, left vm, no call back, arrived at locations, NOH, called the customer again, no answer, waited for 10-15 minutes no one showed up or called back, the house is being renovated and looks empty, all outside lights were on, left magnet on the door and took a picture, cup will need to reschedule ; saved tckt"
John L.
DRYER WHIRLPOOL CEM2745FQ0 "Install thermal fuse as thermal unit fuse in unit was blown. Tested unit after installation, unit ran for a while and then fuse blew out again. Found temperature dryer to exceed normal operating temperatures, issue with High temperature thermostat. Will need to replace both high temp thermostat and thermal fuse to resolve this issue.; ordrng 1 3392519 (thermal fuse) and 1 WP3391914 (thrmst-fix)"
Justin R.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Panel Ui is a psp item. Will need control, evap harenes, drip pan, and evap cover. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11092503 (panel-ui) and 1 W11457241 (DRIP PAN) and 1 WPW10501260 (cover-evap)"
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Tested unit. Food freezing in fresh food section. Will need to replace control and thermistor. ; ordrng 1 WPW10384183 (thermistor)
Ezequiel V.
WASHER MAYTAG MVWP575GW0 "Replaced valve on washer due to long fill after replacement tested washer no issues, unit is working as designed. Job complete. Collected remaining balance"
Jim G.
MICROWAVE OVEN KITCHEN AID KOCE500ESS Ticket was created on wrong device. Customer will create a ticket on the warming drawer instead.
Ezequiel V.
ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Checked ice maker found ice bin thermistor giving wrong reading ordering thermistor to resolve issues. ; ordrng 1 W10511923 (thermistor)
Ezequiel V.
REFRIGERATOR KITCHENAID KSSS42FTX00 "Checked refrigerator found refrigerator door gasket damaged replaced gasket no issues after replacement, unit is working as designed. Job complete collected all fees."
Douglas H.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Control panel frozen. Managed to make unit functional until able to return with console by unplugging unit for 30 seconds. Had f6e4 UI communication error. Will need to replace console. Ordering console to resolve the issue. Unit still under warranty (ELW) per Sb web until 12/20/2020; saved tckt
Justin R.
RANGE WHIRLPOOL WFG320M0BS3 "Left side hinge was snapped shut, reset and put door back on correctly"
Richard G.
WASHER WHIRLPOOL NTW4605EW0 Unit is out of manufacturers warranty. Informed customer she will need to contact Home Depot for extended warranty service on this unit.
Richard G.
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Customer complaint is that the unit will stop and the lid lock light will start blinking. Clothes will be soaking wet after cycle. Ran unit through diagnostics and found issue with control. Ordering washer control.; ordrng 1 W11189137 (cntrl-elec)
Jim G.
WASHER CROSLEY CAW38125HW0 "Asked at fault. Hub is also loose. ; ordrng 1 W10528947 (drive hub kit) and 1 W11172199 (basket) and 1 WP8533953 (screw), states that autho needed"
Shawn W.
WASHER MAYTAG MVWC400XW4 Replaced drain pump. Ran diagnostics to check for error codes. There were none. Tested unit to ensure it is draining properly. Ran calibration. Unit is now fully operational.
Tommy B.
RANGE WHIRLPOOL WFC310S0EB3 Customer stated that the unit doesnt preheat past 100 degrees. Element doesnt pass resistance. Ordering new bake element and control to resolve issue. ; ordrng 1 W11122531 (cntrl-elec) and 1 W11182108 (elmnt-bake)
Douglas H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated unit intermittent ice making and intermittent dispensing. Found left door switch not being fully engaged. Also found wire harness to front of ice maker loose. Secured loose connection. Ice maker harvested and called for water. Installed spacer to resolve the issue. Unit testing good now. No further issues at this point. ; used 1 WPW10221048 (SPACER) from stock
Ezequiel V.
REFRIGERATOR KITCHENAID KSSS42FTX00 "Checked refrigerator found refrigerator door gasket damaged replaced gasket no issues after replacement, unit is working as designed. Job complete collected all fees."
Richard G.
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer complaint is that the unit has ice buildup on the coils. Verified issue. Will need to replace evaporator harness. Evaporator repairs covered under extended warranty. Collected service call fee.; ordrng 1 W11033168 (harns-wire)
Justin R.
RANGE WHIRLPOOL WFC150M0JB0 "F2E1 stored in unit, will need to replace control. Control is PSP item, will schedule for next week. ; ordrng 1 W11432568 (CONTROL )"
Colton B.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue was that refrigerator was leaking in the back. Found drain line to be blocked. Removed blockage from P trap. Unit testing good. Collected service call.
Colton B.
WASHER MAYTAG MVWB765FW3 Issue is that the lid is broken. Customer has to push down on lid to get it to lock. Ordering new lid and returning.; ordrng 1 W11259006 (lid)
Tommy B.
REFRIGERATOR MAYTAG MSS25C4MGB0 Customer stated that there are temperature concerns. Reviewed use and care with customer. Unit is functioning normally. Called CXC spoke to Natalie. I&I now fulfilled. SR7729210662
Shawn W.
RANGE WHIRLPOOL WFC150M0EB4 "I found that the 240 VAC outlet had no potential to move electrons. I found that the circuit breaker for both the oven and the dryer outlet were turned off. I turned them back on. I tested the oven, all loads are functioning as designed. Unit is now fully functional."
Shawn W.
DRYER WHIRLPOOL WED4815EW1 I found that the unit has an extreme grinding sound. The unit has damage to the motor that is causing the motor to run but out of line on the brackets. Parts ordered.; ordrng 1 279827 (motor!dryer) and 1 348780 (base motor) and 1 WP3404162 (clamp) and 1 WP488729 (screw) and 1 WP488729 (screw) and 1 WP694089 (wheel) and 1 WP8577230 (housing) and 1 WPW10121316 (clamp)
Jesus C.
DRYER WHIRLPOOL WED4950HW0 Tested dryer. Not heating. Found wiring at terminal block damaged. Repaired wiring. No further issues during testing. Job complete.
Richard G.
RANGE WHIRLPOOL WEE750H0HV1 Replaced console and control. Tested to complete. Unit is good to go.
Jim G.
REFRIGERATOR KITCHEN AID KRFC704FSS02 Replaced door and UI. Issue resolved.
Douglas H.
DRYER WHIRLPOOL WED7120HW0 Techline told last tech to replace control and console. Replaced both to resolve the issue. Unit still not functioning properly. Managed to make unit run. Reordering control to resolve the issue fully. Part on b/o; ordrng 1 W11413575 (CONTROL)
Jim G.
DISHWASHER KITCHENAID KUDC10FXSS5 Harness was visibly burned. Control seems to have been at fault it will also require replacement. ; ordrng 1 W10871222 (harns-wire) and 1 W11035586 (cntrl-elec)
Douglas H.
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Double checked diagnosis. Issue not a SS issue. Got almost a full frost pattern in the short time unit plugged in and blowing cold. Issue lies in control and thermistor. Ordering control and thermistor. Parts on b/o; ordrng 1 W11353813 (CONTROL) and 1 WPW10384183 (THERMISTOR )
Colton B.
MICROWAVE OVEN KITCHENAID KOCE500ESS11 "Issue is oven not getting up to temp and oven light not shutting off. Found F3E0 error code. Tested temperature sensor from control, that tested good. Plugged back in and ran it. Unit now gets up to temp and light no longer comes on. Everything is looking good. Calibrated unit as well."
Tommy B.
WASHER WHIRLPOOL WTW4816FW2 Swapped out the suspension to resolve noise and function issues. Unit testing good at this time with no further issues
Colton B.
RANGE WHIRLPOOL WEE510SAGW "Replaced oven sensor, issue still persists. Unit needs control. Will call customer when it comes in. ; saved tckt"
Shawn W.
WASHER SAMSUNG WF42H5000AW/A2 "Replaced the needed shocks. Tested unit on Spin Only cycle. Unit is spinning very smooth and well, as designed."
Ezequiel V.
DRYER WHIRLPOOL WGD9620HW0 "Replaced ui on dryer unit is working as designed connecting to work no issues, job complete."
Jesus C.
DRYER WHIRLPOOL WED4850HW0 Tested dryer. Found terminal block damaged. Will need new block. ; ordrng 1 279320 (terminal block)
Douglas H.
DISHWASHER KITCHENAID KDTE104ESS1 Replaced sump assembly to resolve the issue. Unit testing good now. Gave customer part at wholesale cost due to misdiagnosed the first trip. Collected part cost at wholesale cost.
Richard G.
RANGE WHIRLPOOL WFG550S0HZ1 "Customer complaint is that the oven is not heating to proper temperature. Preheated oven to 500 degrees, per customers request. Checked temperature in oven, temperatures were consistent until about 400 degrees, then the oven temperature display started to surpass the temperature reading. When oven reached 500 degrees, actual reading was at 450. Temperature is ranging from 435 to 472. Oven attempts to reignite when temperature drops to 450 but does not always light. Found temperature dropping down below 400 degrees. Will order oven temperature sensor and reschedule oven igniter. ; ordrng 1 W10833885 (sensor)"
Tommy B.
MICROWAVE OVEN MAYTAG MMW9730FZ05 Call tech line spoke to Andy. Part number which was unavailable should end with a zero. Order incorrect part to resolve issue.; ordrng 1 Wpw10128850 (arm)
Jim G.
DRYER MAYTAG MEDB955FC1 Replaced valve. Issue resolved.
Jim G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Rocker ( door) Switch is visibly damaged. ; ordrng 1 W11396033 (SWITCH ROCKER )
Douglas H.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS04 Console froze. Found F6e4 communication error from UI to main control. Ordering console to resolve the issue. Part on b/o; saved tckt
Ezequiel V.
RANGE KITCHENAID KDRS467VSS05 "Replaced blower due to not reaching high speed after replacement the first time unit is working as designed no issues, no error codes found during testing or operation of self clean. Job complete."
Tommy B.
WASHER WHIRLPOOL WTW4816FW2 Swapped out the suspension to resolve noise and function issues. Unit testing good at this time with no further issues
Tommy B.
MICROWAVE OVEN MAYTAG MMW9730FZ05 Call tech line spoke to Andy. Part number which was unavailable should end with a zero. Order incorrect part to resolve issue.; ordrng 1 Wpw10128850 (arm)
Jesus C.
DRYER WHIRLPOOL WED4850HW0 Tested unit. Not heating. Found terminal block damaged. Replaced terminal block. No further issues. Tested to complete. ; used 1 279320 (BLOCK-TERM) from stock
Shawn W.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Our customer is having a problem with the unit dispensing cubed ice, it is only dispensing crushed ice. Noticed that the solenoid is not functioning as designed and needs to be replaced. Part ordered.; rqstng P&A on 1 WP2152713 (solenoid)"
Tommy B.
MW-HOOD COMBO KITCHENAID KMHC319ESS5 Customer stated that the issue is the door interface functions intermittently. Sometimes the display is not visible. She has been solving this issue by resetting the circuit breaker. Ordering a new door to resolve issue.; ordrng 1 W11205123 (door/mw)
Jim G.
MW-HOOD COMBO WHIRLPOOL WMHA9019HZ1 Replaced door. Issue resolved.
Tommy B.
REFRIGERATOR WHIRLPOOL WRF57R18DM00 Customer stated that the unit did not cool to desired temperature. Found issue to be faulty start device. Ordering new start device to resolve issue. ; ordrng 1 W10591671 (start-dev)
Jesus C.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Tested unit. Not dispensing ice. Found ice buildup on auger. Removed ice buildup. Now dispensing ice. No further issues. Tested to complete.
Richard G.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer complaint is that the unit is not drying dishes properly. Entered diagnostics and found no error codes. Ran unit through automatic test. Unit is operating as designed. Customers rinse aid dispenser is empty. Heater is heating properly. Left customer with leave behind showing tips for assisting the drying process. Did not find anything wrong with unit. Tested to complete.
Ezequiel V.
RANGE KITCHENAID KDRS467VSS05 "Replaced blower due to not reaching high speed after replacement the first time unit is working as designed no issues, no error codes found during testing or operation of self clean. Job complete."
Shawn W.
DISHWASHER MAYTAG MDB4949SDH3 "Found that the unit had 120 VAC at the terminal box but was intermittent. The wiring in the terminal box needed to be re-wired. Tested unit, if fills, washes and drains. Fully functional."
Douglas H.
DISHWASHER MAYTAG MDB4949SHZ0 "Customer stated unit will restart cycle after door is opened and shut. Found f5e2 latch error and f2e1 stuck key. Found console partially unresponsive. Ordering control, console and latch to resolve the issue. Warranty expiration 11/6/2020, but since service prior to expiration, repair will under warranty. All parts on b/o; ordrng 1 W11225084 (CONTROL) and 1 W11395600 (CONSOLE) and 1 WPW10653840 (LATCH)"
Jesus C.
DRYER MAYTAG MED6630HW1 Complaint is unit leaking. Found leak coming from water valve tube. Fixed leak. No further issues during testing. Job complete.
Ezequiel V.
OVEN ELECTRIC (D WHIRLPOOL n/a "Called customer while in route asked customer for purchase date Dec 96, advised customer of service call fee. customer stated they no longer need service. Job complete."
Jesus C.
RANGE WHIRLPOOL WFG510S0HS1 Unit not under warranty. No service needed.
Colton B.
DISHWASHER MAYTAG MDB8959SKZ "Issue was an F8E0 error code. Found float switch wire harness not pushed in all the way. Pushed wire connector in, unit testing good."
Justin R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Need to replace freezer door slides, switch light and ice maker. ; ordrng 1 W10884390 (icemaker) and 2 W11265130 (slide)s and 1 W11396033 (LIGHT SWITCH )"
Jesus C.
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Unit not cooling properly. Fresh food at 50. Freezer at 0. Will need to replace control and thermistor. ; ordrng 1 W11203924 (contrl-box) and 1 WPW10384183 (thermistor)
Ezequiel V.
REFRIGERATOR KITCHENAID KRFC300ESS "Checked refrigerator found no issues with inner liner of freezer, did find gasket not sealing properly adjusted gasket unit is sealed job complete."
Justin R.
VENTHOODS UNKNOWN UXT5530AAS3 "Was able to fix control section, was pushed inside vent hood frame. Unit does have did cosmetic damage thats not repairable. Customer is aware"
Richard G.
RANGE WHIRLPOOL WFG505M0BS3 Customer complaint is that the unit is not heating on bake or broil. Verified unit has a bad igniter. Customer states Whirlpool said they would cover the repair since it is recently out of warranty. Called CXC and spoke with Nancy. Repair is being covered by Whirlpool. Authorization WT90J00APL1
Jim G.
DISHWASHER WHIRLPOOL WDT720PADM2 Control is not in bin. Will reschedule and reorder part as needed. ; ordrng 1 W10854231 (cntrl-elec)
Jim G.
WASHER WHIRLPOOL WTW4816FW2 Loose nut on cam. Tightened. Issue resolved.
Ezequiel V.
RANGE JENNAIR JES9800AAB "Checked range found bad control board and oven sensor, spoke to customer about repair, customer will call to continue service. Collected service call fee.; rqstng P&A on 1 74004943 (sensor,oven (lwr)) and 1 74005747 (panl-cntrl)"
Jim G.
RANGE KITCHENAID KDRS483VSS04 Upon arrival I did finally any stored codes. Reset unit.
Ezequiel V.
REFRIGERATOR SAMSUNG RF30KMEDBSRA/AA Checked ice maker found ice build up at ice maker container ordering ice maker kit to resolve issue. Collected service call fee.; ordrng 1 DA82-02697A (ICE MAKER)
Jim G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Defuser is at fault. Rescheduling for return to repair with part. ; schdld next appmnt for 11/9 MON 2-6
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Need to order light assembly and continue with console. ; ordrng 1 WPW10734063 (light-ind)
Jesus C.
RANGE KITCHENAID KFEG500ESS3 Installed new glass door. No further issues. Tested to complete.
Shawn W.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Our customer has a recent development in which the ice maker stopped producing ice. Under test 56 I discovered an E2 error code, motor lost position. Ran test 57 to harvest ice maker, the motor was not rotating CW to home position. During test 59 motor test, same result. This unit will need the ice maker replaced. Part ordered by parts department. W11294907.; O-emld tckt"
Douglas H.
RANGE WHIRLPOOL WFG530S0ES0 Last trip found faulty burner head. Replaced burner head to resolve the issue. Unit testing good now. No further issues at this point.
Jesus C.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Tested unit. E6 error code on ice maker. Good harvest. Good water fill. Called techline. Found ice bix fan is bad. Will need to replace fan. ; ordrng 1 W10846539 (evaporator fan blade)
Ezequiel V.
DISHWASHER MAYTAG MDB9959SKZ0 "Checked dishwasher found 2nd shelve off track reseated into track no issues, unit is working as designed. Job complete."
Justin R.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Need to order control and signal harness, as well as replace console again. ; ordrng 1 W11261167 (cntrl-elec)"
Jim G.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Recalibrated oven. Issue resolved. Used wire tie to correct a loose harness. ; used 1 WP8567668 (WIRE TIE) from stock
Justin R.
DISHWASHER KITCHEN AID KDPM354GPS0 Replaced control panel and tested to complete.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB765FW3 Removed console replaced inlet valve. Reassembled ran test all valves working. Ran calibration and test cycle all operations normal.Did find hot side supply hose has very small leak at where braided part meets fitting advised customer to replace hose.
Jim G.
ICEMAKER (STANDA SCOTSMAN CU50PA-13 I contacted Brian at Scottsman and verified a faulty bin thermistor. ; ordrng 1 11-0617-21 (kit temp control bin)
slockhart@appliancecareoftexas.com
OVEN ELECTRIC (D MAYTAG MER6600FZ1 Cell number is 2107441269 Found main control bake relay stuck closed bale element staying on. Needs new control. Called safety spoke to Michael sr 7729192660 number authorization number MT8WP00WPL1 parts labor covered SSB has 2 in stock rescheduling Friday.; ordrng 1 W11092468 (cntrl-elec)
Richard G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint is that the leds in the refrigerator and freezer have gone out. Replaced module in the freezer section. All leds now functioning properly.
Douglas H.
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Last trip found cabinet needed to be sealed and EVAP secured to the back wall. Used clamps, wire ties and screws to secure EVAP to back wall. Used adhesive to seal liner to cabinet. Unit testing good now. Collected part costs."
Douglas H.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Customer stated unit cooled really good for a bit and then started creeping up in temp. Checked temps got 52 in rc and 9 in fc. Checked pressures pressures in a normal range. No indication of leak or restriction. Finding issue to be temp regulator UI. Ordering UI to resolve the issue. Part under 1 yr part warranty. Part oos. ; ordrng 1 W10759802 (UI CONTROL)
Richard G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Notes state there is frosting on the freezer section. Arrived at home and found refrigerator cooling as it is supposed to. Did not see any frosting in freezer section. Customer states they have had no issues with the unit since my previous visit. Unit is good to go.
Douglas H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Last trip when spoke with Techline, they stated if leaning unit back didnt resolve the issue to replace UI and valve. Replaced both to resolve the issue. Unit testing good now. No further issues at this point."
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL MVWX655DW2 Found unit has no error codes checked valves checked agitate and spin functions educated customer on loading and soap usage advised customer that unit is HE uses less soap and water than previous models. Advised customer to operate unit as designed and it will effectively clean items unit operating as designed. Install instruct today.
Shawn W.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced the freezer compartment thermistor. Freezer is now functioning as designed. Our customer paid for this part and labor at. And paid our service fee on the previous visit. The remaining balance when we go out to fix the light module."
Colton B.
WASHER MAYTAG MVWC465HW2 Issue was that washer was not working properly. Plugged unit in and it did a 3 to 5 minute drain and then it worked fine. Got an off balance error code. Unit probably canceled a cycle then the customer unplugged it. Talked to customer about load and detergent usage on new washers. Everything checking good at this time.
Douglas H.
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Unit under warranty per closing documents on home.
Colton B.
DRYER MAYTAG MEDB725BW0 Issue is a squeaking dryer. Upon further inspection the issue appeared to be the pulley. Replaced pulley with dryer repair kit. RV on the blower belt. Parts were same cost so I did not charge anything extra. All costs were collected on last call.
Jesus C.
DISHWASHER AMANA ADB1400AGB3 Tested unit. Not draining. Found wiring to drain pump damaged. Repaired wiring. Drain is good. No further issues. Tested to complete.
Jim G.
COOKTOP ELECTRIC JENN-AIR JED4430WB02 Removed plate to remove excess paper. Issue resolved.
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 "Unit not powering on. Found thermal fuse blown, replaced that to power unit on. Then found unit not heating. Found thermostat blown as well. Replaced that to resolve heat issue. Unit now performing as designed. No further issues at this point."
Shawn W.
REFRIGERATOR KITCHENAID KBFC42FSS00 "Found that the units control board and user interface is intermittently turning on and off causing the display to turn of and on with a chirping sound. Called DH. This unit will need a new main control board. The control board is discontinued but there is a Service Kit according to Technical Service Pointer W10802724C the part number is W10823814. Our parts department has already ordered the part. Our customer paid our service fee.; ordrng 1 W10823814 (cntrl-elec)"
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found no leaks in sealed system found FC evaporator iced over no defrost tested bi metal bi metal opens at 20 degrees. Need new harness with fan found UI not responding in service mode needs UI possibly control as well requested otl.; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-evap) and 1 W11387386 (Ui), states that autho needed"
Justin R.
DISHWASHER MAYTAG MDB9959SKZ0 "Replaced control board, tested to complete. Customer will test auto cycle and call in if unit continues running after it is completed. Will need UWI if he calls back in."
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WEE510S0FS2 Closing docs provided unit under 30 days old cosmetic warranty still valid. Found warming drawer dented needs new drawer. Per notes part expected on the 6th setting appointment for Monday. Advised that this is tentative.; schdld next appmnt for 11/9 MON !
Jesus C.
WASHER WHIRLPOOL WTW6120HW0 Installed new gearcase. No issues during testing. Job complete.
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found control not sending power to element in forced defrost and failed door switch. Needs new UI door switch and Hv control to ensure same revision with Ui required otl.; rqstng P&A on 1 W11291142 (SWITCH) and 1 W11330971 (USER INTERFACE) and 1 WPW10675033 (cntrl-elec), states that autho needed"
Justin R.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Need to replace grommets for compressor. ; ordrng 4 W10836504 (grommet)s
Colton B.
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Issue is no ice production. Ice maker has very low water pressure. Took line off of the unit to find that we werent getting pressure from the wall. Showed customer this issue. Told him if it still didnt work with better water pressure to let us know. For now it is a plumbing issue.
Tommy B.
WASHER WHIRLPOOL WFW9150WW01 Customer stated that the issue is the unit is leaking water during operation and also that it has stopped washer function at this time. Found F7E1error in diagnostics and found issue to be faulty MCU. Ordering new bellow and MCU to resolve issue.; rqstng P&A on 1 WPW10381562 (bellow) and 1 WPW10525369 (cntrl-elec)
Jesus C.
DRYER AMANA NGD4655EW Tested dryer. Found bad roller. Replaced roller. No further issues. Tested to complete. ; used 1 4392067 (REPAIR) from stock
Justin R.
WASHER WHIRLPOOL WTW7120HW0 "No codes stored, ran unit in diagnostics all test passed. Unit is spinning on high correctly. Believe issue is leveling or loading procedures. Ran unbalanced detection, unit passed unbalanced test."
Jesus C.
WASHER ROPER RTW4516FW2 Tested unit. F1E2 error code. Ran calibration. Ran manual test. Good spin and agitate. Will need to replace control. ; ordrng 1 W11170318 (cntrl-elec)
Ezequiel V.
REFRIGERATOR JENN-AIR JFFCC72EFP02 Checked refrigerator found evap fan not running on refrigerator section ordering fan to resolve issue. ; ordrng 1 W11193806 (cover-evap)
Justin R.
WASHER MAYTAG MVWC200XW2 "Found back right suspension not connected, reattached suspension and calibrated unit. Running in diagnostics now, all test passed."
Colton B.
ICEMAKER (STANDA JENN-AIR JIM158XXCX "Issue is no ice production. Unit keeps dropping power. Finding issue to be a faulty auxiliary drain pump. Also rescheduling sensor just in case. Both are out of stock. Gate code is 1592. ; rqstng P&A on 1 1901A (pump), states that autho needed"
Tommy B.
DRYER WHIRLPOOL MEDB765FC0 Swapped out the door to resolve door closing issues and unit is testing good with no further issues at this time.
Justin R.
RANGE WHIRLPOOL WFE550S0HZ1 "Calibrated unit up plus 10 degrees, not reading correctly. Went up to positive 20, working much better. Will monitor over the next couple of days."
Ezequiel V.
RANGE JENN-AIR JGRP548WP02 "Checked range found bad control board, micro computer is in limited parts warranty. Ordering igniter and spark module just in case collected service call fee.; ordrng 1 W10332287 (igntr-oven) and 1 W10511278 (module-spk) and 1 W10859106 (cntrl-elec)"
Tommy B.
WASHER WHIRLPOOL MVWC565FW2 Customer stated issue was unit is leaking water. Found issue to be the water inlet assembly and weak suspension. Ordering parts to resolve issue. ; ordrng 1 W11038689 (valve) and 1 W11130362 (suspension)
Tommy B.
OVEN ELECTRIC (D JENN-AIR JJW3830IL00 Customer stated that the issue is the unit is non-functional also makes a funny noise during operation and the door is misaligned. Ordering hinges to resolve door alignment problem. Ordering blower fan to solve noise issue and the user interface and control have been ordered by the pre-screening process.; ordrng 2 W11220343 (HINGE )s and 1 W11248652 (blower)
Ezequiel V.
WASHER WHIRLPOOL NTW4605EW0 "Checked washer found loose suspension, tub ring cracked and lid lock working intermittent ordering parts to resolve issue. ; rqstng P&A on 1 W10531289 (ring-tub) and 1 W10682535 (latch) and 1 W10821951 (suspension)"
Jesus C.
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Installed new harness. No further issues. Tested to complete.
Richard G.
DRYER MAYTAG MEDB835DC4 Replaced blower wheel. Tested to complete. Unit is good to go.