Customer complaint is that some of the burners arent lighting. Found all of them lighting intermittently. Gas is flowing and igniters are working. Will replace burner heads and caps.; ordrng 1 W11455147 (Burner caps) and 1 W11435630 (Burner head fr fl) and 1 W11435659 (Burner head lr) and 1 W11435657 (Burner head rr)

Installed new push to start switch. No further issues during testing. Job complete.

With help removed dryer from atop of unit. Replaced dispenser assembly that found was causing the leak. Unit functioning properly now. No further issues at this point. Put dryer back on top of unit with help from assistant.

Customer complaint of heating element in DW not working. Found issue to be faulty element. Also noticed missing sound shield on exterior of unit. Ordering 1 Heater (W10518394) and 1 Tub Sound Shield (W10896113) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10896113 (Tub Sound Shield) and 1 W10518394 (Heater)

Replaced magnetron, transformer, 4 hooks, and diode. Tested unit, working properly. Customer states hood light is also out. Replaced bulb with truck stock. Good to go.; used 1 8206232A (40w bulb) from stock

Customer stated seemed like freezer door not sealing properly. Found that hinge spacers were swapped and the thicker one was on the bottom of the hinge. Removed freezer door and swapped the hinge spacers to resolve the issue. Unit testing good now no further issues at this point. Customer provided proof of purchase unit under 1 year old.

Replaced harness. Cleared codes ran calibration and diagnostic. No codes. Unit testing good.

Upon arrival customer stated unit had rust spots on the vent and bottom door of the second oven. Ordering 1 WPW10351279 oven vent, W11455430 bottom oven door, and W10884775 badge to resolve issues. ; ordrng 1 WPW10351279 (Oven vent) and 1 W11455430 (Bottom oven door) and 1 W10884775 (Badge)

Customer no longer needs service.

Upon arrival found no info on entitlement page on unit. Customer states unit was approved for parts and labor through whirlpool but I have no authorization for any approval on my end. Let customer know I can proceed as out or warranty and she would have to pay or she could call whirlpool to have them send us ticket with authorization for parts and labor. Customer stated she will contact whirlpool and get the situation handled with them.

Customer stated upper rack stops missing. Installed new stoppers to resolve the issue. No further issues at this point.

Replaced diffuser. tested to complete. Unit is good to go.

Per claim number scale is needed to verify functionality of racks, scale is a psp item. Ordering scale, rescheduling bracket. No return date as of now due to psp item ; ordrng 1 W10818417 (scale)

Replaced ice maker. Unit testing ok.

I filed down the new burner 1/16 of an inch at 45 degrees. The burner now ignites much quicker. This unit is more then fully functional now.

Verified power at wall and to terminal block. Bake element testing good. No fault codes found. Found oven sensor resistance OL replaced sensor. Unit testing good. Customer wants to replace the rack, informed them its not covered by warranty. ordrng 2 WPW10531060 (Rack)s and 1 WPW10289145 (Rack)

Last trip found faulty console and electronic control. Removed unit from cabinet with help from assistant. Replaced control and console to resolve the issue. Unit testing good now. No further issues at this point.

I installed W10815669. This unit is now fully functioning as designed.

Last tech found faulty compressor, confirmed diagnosis. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Recharged unit, held charge. Unit began cooling much more efficiently upon testing. Advised customer of 24hr cool down period

I replaced control but also found and issue with the wiring harness. Techline helped me find the faulty wiring harness. Drew SR# 7733747969 ; ordrng 1 W11225360 (Main harness)

I verified a damaged friction pad. Replaced part. Issue is resolved.

Last trip found faulty burner head for rf and damaged left front orifice holder. Replaced all parts including conversion kit. Unit is functioning properly now. No further issues at this point.

I verify a The consumer indicated that the venting tube was damaged. I explained the part Is on back order. I contacted techline Kirt SR# 7733746024 to verify part. Part is OOS. Please contact once part is available. ; ordrng 1 W11599075 (Vent pipe)

Our customer is e peri ending three problems. The first one is intermittent leaking from the ice chute. I showed and explained how occasionally a ice cube will get stuck the chute and melt. There is not repair for that. Design inconvenience. The other problem is frost in the freezer toward the front. The lip of the freezer door that secures the gasket at the top is defective and does not seal in the gasket. The freezer door and gasket will need to be replaced. The third problem is that the UI readout is very dim and unreadable. This will need to be replaced. Parts ordered need OTL authorization. OOS.; rqstng P&A on 1 LW10547318 (Freezer Door Black) and 1 W10407215 (Gasket Freezer) and 1 W10789392 (Assembly UI Black), states that autho needed

Upon arrival customer stated unit would vibrate. Noticed unit was off balanced. Readjusted legs and tested unit. Unit functions as designed. No further issues at this point.

Customer complaint of oven misbehaving. Found issue to be faulty bake element. Replaced Bake Element (WPW10207398) to address issue. Reassembled and tested unit. Oven is preheating, cycling, and maintaining temperature well. Job complete, unit is good to go. No further issues at this time.

Upon arrival customer stated unit would bang while spinning. Tested unit and verified a faulty gear case shaft. Ordering 1 W11454734 gear case to resolve issue. Requesting double labor. ; ordrng 1 W11454734 (Gear case)

Upon arrival customer stated unit would hum loudly and the drum would not spin. Tested unit and verified the issues. Ordering 1 W10396029 motor and W10640709 main harness to resolve issue. ; ordrng 1 W10396029 (Motor) and 1 W10640709 (Main harness)

Upon arrival customer stated unit would not start. Verified a faulty push to start switch. Ordering 1 WP3398095 push to start switch and thermal fuse WP3392519. ; ordrng 1 WP3398095 (Push to start) and 1 WP3392519 (Thermal fuse)

Installed new interlocks. Unit will not power on. Good supply to control. Will replace control and Ui. ; ordrng 1 W11342846 (Pcba) and 1 W11333816 (Ui)

Unit started working before arrival. Ran diagnostic everything checking out fine. Good seal. Normal frost pattern. Normal amp draw and resistance. Good airflow. No faults found.

Model Number: MAH5500BWW Serial Number: 71760017ZM. Our customers washing machine has been slowly building up with water and they are also having a problem in which the door latch is not securing correctly. Certain times the circuit opens and the unit shuts down. In diagnostics I retrieved 22 20 23 02 error codes. I tried to adjust door for lock. We will not replace the door lock currently. It is working and not likely to help the problem. We need to replace the water valve. ordrng 1 WP22003245 (Water Valve)

Installed new bellow. No leaks during testing. Job complete.

Upon arrival removed unit with helper. Removed top blower and replaced with new. Replaced the acu but on part breakdown there is only one acu, both are needed. Ordering the other acu. Upon removing console found the WiFi mod not present on new control, verified I ordered the correct number. Re ordering console. Unit will power up but the buttons on ui are stuck and doesnt heat properly. Console is OOS. Customer said they will contact Jen air to relay info to them; ordrng 1 W11449114 (Console) and 1 W11448961 (Acu)

Upon arrival customer stated when adding detergent to the dispenser the detergent would immediately drain out. Also that the unit would leave wet clothes at the end of a cycle. Tested unit in diagnostic mode and found an error code for the door latch and pressure switch. Removed back panel and checked pressure hose and switch verified faulty hose and switch. Cleared drain trap of build up as well. Cleared error codes and retested unit after installing new door latch. No error codes were produced. Ordering the dispenser assembly and pressure switch and hose. Advised customer per instruct and install that we can not over load the unit and to use less detergent as we were exceeding load and detergent load. Ordering 1 W10774321 handle, W10575334 dispenser, W11178521 name plate, W10448876 pressure sensor, W10575417 pressure switch hose to resolve issue. ; ordrng 1 W10575334 (Dispenser) and 1 W10774321 (Handle) and 1 W11178521 (Name plate) and 1 W10448876 (Pressure sensor) and 1 W10575417 (Pressure switch hose)

Customer complaint is that the unit squeals when in use. Verified issue. Replaced pulley, wheels,and belt with repair kit. Tested to complete. Unit is good to go.

Customer stated that whole refrigerator had a weird odor. Found odor to be SS leak talked to supervisor Doug and he said to Order dryer for SS repair.; ordrng 1 WPW10463542 (tube) and 1 WPW10143759 (dryer) and 1 WPW10347087 (gasket)

Customer stated lid was cracked again check hinges everything was good door not sitting right for some reason need authorization for lid; rqstng P&A on 1 W11097645 (top)

Upon arrival called tech line spoke with Robert received Sr 7733743955. Did a video chat to visually see what I was seeing. Was told to order a freezer door, because even after aligning the doors the ice bin was still hitting the mullion I had the cover and new ice bin with me but advised against install and just order a new door. On the fridge was told to order a evap due to a tubing issue not allowing fan scroll and cover to sit flush thus making the rails of the middle draw not sit correctly leading to the draw falling each time its opened. Tech line advised against me trying to bend the evap back flush in case it breaks, wants ss tech out with parts. If unable to get to sit right tech line advised to contact them again. Returning cover, ice bin. Scroll was broken so re ordering it, and evap cover was told it was defective and not needed. Was also told to order liner tape and cover the caps under fresh food to prevent future issues. Door and evap are OOS ; ordrng 2 482395 (Liner tape)s and 1 W11465903 (Door) and 1 W11505166 (Rc evap) and 1 WPW10143759 (dryer) and 1 W11504913 (Scroll)

Tested unit. Powers on. Will start cycle then shut off after 2 seconds. Called tech line. Will need new control and Ui. Sr 7733747608. ; ordrng 1 W11406681 (Acu) and 1 W11413566 (UI)

Installed new evaporator and drier. Recharged unit. No further issues during testing. Job complete.

Customer complaint is that the unit is showing F9E1 and will not drain or finish the cycle. Canceled cycle. Entered diagnostics and tried to manually start drain pump. Drain pump did not run. Drain pump wiring had been previously repaired by another tech. Checked drain pump harness, found the repair had failed. Re repaired wire, unit now functioning as designed. Tested to complete. Unit is good to go. Unit is now OOW.

Replaced heating element per special project. Tested unit everything working properly.

Replaced control board tested unit everything working properly.

Replace switches tested burners both printers working as designed no further issues.

Customer stated blower fan was not working. Found issue to faulty blower fan.; ordrng 1 W11441128 (Blower fan)

Wrong model and serial number. Ordering right parts. ; ordrng 1 WPW10215034 (Infinite switch) and 1 WPW10221529 (Burner rr)

Called Samsung tech support, Spoke with Issac. He said based on findings (4 blinks on inverter) issue is the compressor. Ordering compressor to resolve the issue. 7004955559Part is OTL and oos.; rqstng P&A on 1 NF54K9151AME01 (Compressor), states that autho needed

Customer reported ice maker made 2 good batches of ice and then never made ice again and seemed to never get cool again. Ran unit through manual diagnostic mode and all components passed. Only issue I saw was that evaporator never had any frost when compressor and condenser fan were turned on. Called Techline and we ran through diagnostics again. Once again all components passed except for evaporator frost. Techline stated that it looks like a sealed system issue and to order compressor and evaporator. Ordering parts needed and requesting for sealed system tech on next visit. Sr 7733747184 ; ordrng 1 WPW10605286 (Compressor) and 1 WP2313624 (Evaporator) and 1 W10843121 (Drier)

Customer complaint of broken lid latch. Ordering Latch (W11394572) & Bezel (W11545554) to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11394572 (Latch)

Customer reported black thin flakes floating every so often when washer filling with water. Customer stated he cleaned out water hoses and found minimal calcium/mineral buildup. I took off actuator and found that the whole bottom side of agitator had a thin coat of the same black flakes that were seen floating in the tub at times. The problem ultimately is a cleaning issue. Customer stated he would thoroughly clean all the flakes/dirt that was caked up under the agitator and then re install it himself. Unit functioning as designed. Issue was with cleaning. Customer should not have any more flakes after unit is properly cleaned.

Returned with parts to replace. Installed new fabric softener assembly and bezel. Tested unit. Unit now functioning as designed without any leaking.

Replaced gasket and installed insulation kit.customer stated top vent trip is starting to gap. Installed pn wp74009014 to remedy.

I received a chat text from BP that our customer will need a 15 minute call ahead because he was at another property with a plumber. I called our customer 5 times to let him know I was 20 minutes out. The call would not go through. I contacted BP to check the number. She called back the phone our customer used to contact her and she had the sam problem. I tried to call a couple more times with no luck. I went to another job to allow our customer enough time to make it home for the time window, I arrived at the home and knocked on the door and rang the door bell. No answer. I called from the door and it was the same problem with the phone number. I time stamped with quick pics. I waited 10 minutes as allowed and I received a call from BP that our customer was on his way and would be here in 5 minutes. I agreed to wait 5 minutes more minutes. F7E1 Basket Speed Fault. I ran automatic test mode and the unit would not agitate and then it drained. I ran manual test mode for agitate and spin. I did not agitate (210) 442-7931 additional number.The shifter was reading open line at the control. I replaced the shifter W10913953 from truck stock and tested. We still have a problem. There is an open in the lower wiring harness. Part ordered. Im ordering some additional parts as a contingency.; ordrng 1 W11448788 (Lower Harness) and 1 W11428524 (Capacitor) and 1 W11170317 (Control) and 1 W10890624 (Motor), used 1 W10913953 (Actuator) from stock

F5E3 lid lock faultF2E3 stuck keyF7E1 motor speed faultF0E5 off balance Ran test cycle and unit, unit with a cycle without any issues and no code returned after test was completed. Unit is running as designed at this time.

Returned with part to replace. Installed new display. Display now functioning as designed. All buttons and led lights working as they should. Unit now functioning as designed.

The appliance had a small gap in the gasket on top left corner, no frost build up, used a heat gun to expand the gasket, its making proper seal, no air leaks. There is moisture in both compartments, found gaps in the cabinet on the corners causing warm air to get in. Ordered adhesive to resolve the issue. ; ordrng 1 WP482338 (Adhesive) and 1 212643 (Gum sealer)

Customer reported dryer occasionally turning off too early before clothes are dry when in normal dry cycle. Customer stated in time dry unit has worked fine. I asked customer what size he was using as loads and he said 2-3 items of clothing at a time. Small loads. I know that if clothes arent hitting the sensors that unit will think clothes are dry and pre maturely power off. Called tech lead to get a second opinion and he agreed that especially if customer is using small loads that unit will power off earlier than normal due to clothes not hitting sensor. He recommended me clean sensors and make sure no lint is stuck around them. Also he recommended that customer use medium-large size loads when in normal dry and to not mix fabrics. Customer didnt agree with my recommendations and got extremely rude. Customer stated he did not want to hear my bologna and that he doesnt know why they didnt send out a Samsung technician. Unit functioning as designed.

It looks like a duplicate, customer had the appliances switched out

The manager said the customer said it wasnt cooling in the RC, then later, food was starting to defrost in the FC after filling with groceries. The appliance has been plugged in for about 2 days and empty, had a bottle of water in the RC and one in the FC. temperatures in the RC 40-42 degrees and 6 degrees in the FC, the bottle of water was cold in the RC and the bottle in the FC was frozen, the evaporator fan is working normal and blowing cold air, evaporator isnt freezing up. The compressor and condenser fan are working normal, the amps are fluctuating between .81-2.39, spoke with JL, he said its normal and temperatures are also normal, the appliance is cooling and working normal at this time. Its possible the customer overfilled the FC compartment blocking the air vent causing the channel to freeze up and loose cooling.

Customer complaint of washer making loud screeching noise during operation. Found oil leaking from gearcase. Customer decided on replacement instead of repair. Job complete.

This appliance is OOW, said not to service this appliance

Model Number: KRSC703HPS01 Serial Number: HRA2337260 DOP: 23 July 2021. Our customers freezer door is not closing correctly. I tried various different heights on the feet and adjustments of the water lines and electrical cables. I spoke with Austin, Senior Technician at Whirlpool. He suggested changing the hinges. Parts ordered. Need authorization from Whirlpool.; rqstng P&A on 1 W10901052 (Hinge top left) and 1 W11293374 (Hinge bottom freezer gray) and 1 W10709916 (Shim cam closer) and 1 W10876191 (Cam door)

Compressor is not starting. Confirmed 120 at wall and at harness terminal to start device. Compressor windings should be between. 1-5 ohms but got 7 ohms at top to bottom aft. Ordering compressor and associated hardware. Confirmed with DH. Compressor out of stock, customer is aware. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 lokring) and 1 W11504431 (7.5 lokring) and 1 W11506619 (8 nk lokring)

Customer stated LF error present. Checked errors F8e1 LF errors. Found issue to be faulty inlet valve. Customer wished to proceed with repair. Replaced inlet valve from truck stock to resolve the issue. Unit testing good now. No further issues at this point. Used W11165546 from stock; used 1 W11165546 (Fill valve) from stock

Customer states that he repaired the wires under the door, but the icemaker is still not working. States he also tried a new icemaker and it didnt work either. Ran unit through diagnostics and attempted to run harvest. Received 23 (switch faulty) checked voltage at switch and at main control.getting around 3vdc. Should be getting 12vdc. Informed customer there is likely still an issue with the wiring. Customer will continue trying to repair on his own.

Customer complaint is that the icemaker isnt working. There is a water line hooked up to the back of the unit but no fill tube for the icemaker. Ordering icemaker kit; ordrng 1 1129313 (Icemaker kit)

Customer complaint is that the freezer is cold but not freezing. Verified issue. Ordering evap motor and cover; rqstng P&A on 1 DA97-12617A (Freezer evap assy) and 1 DA32-10104N (Temperature sensor), states that autho needed

Contacted customer and advised customer I would not be able to diagnose the unit without the help of tech line. Talked to NR and advised him I could service the customer Friday at 8am if possible. I was given permission to do so. Rescheduling for Friday. ; schdld next appmnt for 5/27 FRI 8

Took door apart and reassembled. Unit working. No gaps, not coming apart.

The left front element wasnt coming on, switched it out with the back right element, the element is coming on properly, switch is good. Ordered the element and rescheduled the customer ; ordrng 1 W11396790 (Element)

Customer wants to reschedule for tomorrow since its late.; schdld next appmnt for 5/26 THU !

Install hinges and its components, Chester doors after installation. Doors are swinging smoothly closing issue on this unit has been resolved.

Installed new compressor. Compressor running. Recharged unit. Holding pressure. Will reschedule to verify no leaks in unit. ; schdld next appmnt for 6/1 WED !

Inspected unit, found that switches are not fully activated when door is shut. Because of this, unit will not run without applying pressure to door to fully actuate switches. Will need to replace switches to resolve this issue.; ordrng 1 W11356970 (Interlock) and 2 WPW10517428 (spacer)s

Replace the buttons on the unit unit now working as it should being at the job only took about 5 minutes gave discounted labor Part is covered as per SB Web kitchen aid has 2 years on certain parts

Replaced inlet valves. Tested to complete. Unit is good to go.

The left front element wasnt coming on, switched it out with the back right element, the element is coming on properly, switch is good. Ordered the element and rescheduled the customer ; ordrng 1 W11396790 (Element)

Customer reported unit wont spin or agitate. Upon arrival found no error codes. Tested unit and unit successfully completed diagnostic diagnostic cycle. Unit agitated and spun properly and when needed. Added tie wire to some loose wiring under unit. Unit functioning as designed with no issues.; used 1 WP8567668 (Tie wire) from stock

The customer said the appliance was all over the place, couldnt hold it down. I looked behind the appliance and found the shipping bolts were still in place, removed them. No error codes, ran a quick wash diagnostics test, completed with no issues or error codes. The appliance is working normal and the spin cycle is steady and working normal.

Replaced motor first tested unit everything working properly.

Installed new lid lock, ran a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal

Customer did not have unit set up for service they will have the unit pulled out and ready for service next time on arrival Is ordering both water valves 85 labor due plus parts; ordrng 1 AJU72911115 (Valve)

The customer said the washer wouldnt start, cant hear it loch. I plugged the appliance in, closed the lid, I didnt hear the door latch, found the strike was missing, I found it laying next to the dryer. The customer wasnt sure how it was removed, I put the strike back in place, ran a diagnostics test, completed with no issues or error codes, the appliance is locking and working

Installed new rails and bail arm. No further issues. Job complete.

Sr#7733741719. Customer complaint same as previous visit. On previous visit I did replace the manifold And tested unit an issue was resolved at time. customer states issue not resolved still leaking gas from center burner and able to light burner without cooktop control. During my visit here I was unable to produce The same results customer was having. Contact the tech line to troubleshoot the issue and after a 45 minute phone call and a 30 second video and previous work history being documented it has been decided to replace the office and office holder to resolve issue. SR number above. Schedule for double Time; rqstng P&A on 1 W10552124 (Office holder) and 1 W10256025 (burnr-head) and 1 W10479989 (cap-burner) and 4 3196169 (screw)s

Installed new control. No further issues during testing. Job complete.

Install components calibrated unit brand verification cycle issue resolved

Customer stated unit doing the same thing as before. Checked errors found numerous f6e0 communication errors. Ordering console to resolve the issue. Part psp and oos; ordrng 1 W11297709 (Console)

Replaced both parts as prescribed by techline unit testing good

Inspected unit, unable to reproduce issues customer is having with unit. Tested microwave multiple times, was able to find a possible issue with magnetron. Magnetron sounds off, this may be due to issue customer is experiencing with unit. Replace magnetron and its components to resolve any issues.; ordrng 1 W10343300 (capacitor) and 1 W10886077 (diode) and 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix)

Last trip found broken 3rd level rails. Replaced 3rd level rails to resolve the issue. Unit testing good now. No further issues at this point.

Inspected unit, found unit missing oven rack. And found issue with hinge receiver, component is bent where hinge secures onto. Will need to replace to resolve this issue.; ordrng 1 W10327222 (hinge-recv) and 1 W10550642 (rack-oven)

The issue to be a thermal cut off for the bottom section replace with truck stock ; ordrng 1 WP4449751 (Thermistor)

The customer said he was smelling an odor. I checked the junction box to make sure the connections were good, all is tight and in good condition, looked underneath and found the drain hose laying at the bottom of the cabinet, rerouted it and elevated the hose to allow it to drain properly. The hose was pretty dirty on the end that goes into the disposal, which is probably where the odor came from, cleaned it out and put it back in place. Ran a diagnostics test, the appliance is draining and working normal Advised the customer to use affresh tablets and run a clean cycle to help with the odor, also advised to fill the reservoir with rinse aid

I spoke with Chris, Senior Technician at Whirlpool because our customer is still having some intermittent problems with the lighting. He recommended I check the connection and wiring on the top fresh food section LED and reset if necessary. The connection looked sound. I reset and tested multiple times with no strobing. We will have to monitor. Our customer is still covered on the 90 day service fee coverage.

The customer said the ice gets stuck on the side of the ice maker and wont dump the ice out of the tray. I was able to remove the clump of ice on the side of the ice maker. I removed the the cover and found the ice maker leaning to leaning, it isnt completely making the rotation when the harvest cycle completes, leaving the ice tray leaning to one side causing the water to leak out and freezing between the arm and tray. The ice maker needs to be replaced, ordered the part and rescheduled the customer. ; ordrng 1 W10873791 (Ice maker)

Replaced control board and sensor tested unit everything working properly

NEW BUILD, NO ONE HAS MOVED INTO HOUSE YET, NO PURCHASE DATE. Customer reported that door is severely un even and that cabinet looks bent. Customer stated they tried multiple times adjusting the front legs with no change. After inspection found bottom frame bent in. Also looked like the bottom left side of cabinet was bellied out. Top right back corner of cabinet was severely leaning in. Called techline and techline staed that the bottom metal frame that was damaged/bent on bottom was considered frame damage and that the unit is deemed unrepairable. Techline gave me SR number and transferred me to trade care team to finish reporting that unit was deemed unrepairable. Trade care got all the info they needed and told me to make sure with my office that there was a claim on unit that way I still get paid for coming out since the unit will be marked as field scrap.Sr 7733739730

Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.