Local Reviews
Powered by Fluid LOCALGreat job.
Mark - Helotes, TX
Friendly and knowledgable technician.
Fridge repair
William - San Antonio, TX
Very good
Norma - Kerrville, TX
Response from ApplianceCare:
Thank you!
Great Job!! Thank You!
Alison - San Antonio, TX
Response from ApplianceCare:
Thanks for your feedback!
Excellent Service Repair
Mark - Boerne, TX
Response from ApplianceCare:
Thank you for reviewing our company!
Friendly and knowledgeable!
David - San Antonio, TX
Appliance repair guy was very friendly and pleasant! Able to answer my questions and repair my oven quickly.
Response from ApplianceCare:
Thank you for giving us your feedback!
Homeowner
John - Boerne, TX
Douglas was very polite, professional and expedient with his service!!!
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital part of our team.
Good representative of your company
Joyce - San Antonio, TX
He was very nice and professional. Understood my frustrations with a "not reliable warranty company and their repair venders" and took care of the problem. Will use Appliance Care of Texas again!
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear your experience with us met your expectations.
Devon is an outstanding Technician. GREAT personality.
Ruben - San Antonio, TX
Devon took care off our problem. It is nice to have the same Technician, who is knowledgeable of our problem, come back to fix that issue.
Response from ApplianceCare:
Thank you for writing a review! Devon is a vital part of our team.
Great service
Laurel - Roanoke, VA
Response from ApplianceCare:
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Griselda
Giselda - San Antonio, TX
He was very courteous and professional.
Response from ApplianceCare:
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Very professional service
Judith - San Antonio, TX
Technician was diligent in completing the repair
Response from ApplianceCare:
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Awesome Service Tech
Joe - Corpus Christi, TX
Response from ApplianceCare:
Thank you!
Very knowledgeable
Michael - Corpus Christi, TX
Adam did a great job. He deserves a raise.
Response from ApplianceCare:
Thank you for writing a review for us!
GREAT WORK
John - San Antonio, TX
VERY PROFESSIONAL AND FAST.
Response from ApplianceCare:
Thank you for writing a review!
Aurora
Aurora - San Antonio, TX
Jesse knew what was wrong with my washing machine and did an awesome job by fixing it. Thank you!!
Response from ApplianceCare:
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Good Experience
Brandy - Bandera, TX
Response from ApplianceCare:
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Doug was great!
Deb - San Antonio, TX
Response from ApplianceCare:
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Appliance service
Jean - Helotes, TX
Appliance service
Response from ApplianceCare:
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He did a great job. Very professional and knowledgeable.
Richard Lutz - San Antonio, TX
Got it working and explained how it works. Very good attitude.
Response from ApplianceCare:
Thank you for writing a review!
great
Cathy - Kerrville, TX
Response from ApplianceCare:
Thank you!
TC
Kristina - San Antonio, TX
Very professional and knowledgeable!
Response from ApplianceCare:
Thank you for writing a review!
Great job
Brock - Boerne, TX
Great service and fixed the washer fast
Response from ApplianceCare:
Thank you for writing a review!
Excellant service!
David - San Antonio, TX
Tech showed up on time to repair my refrigerator under warranty. Figured out the issue and said would have to order parts and return. Also having a problem with my washing machine not draining properly and having a nasty moldy smell. This required me to manually drain it at the bottom filter after every wash. Tech said he could come back and check it out but would need a helper. My laundry room is small and the washer and dryer are full size stacked front loaders. Not easy to move. They returned when they said on time and determined the issue may be with the placement of the drain hose and not the machine itself. They readjusted the hose, ran the washer through several cycles, and it seemed to draining better. They said to try it out and they could come back if they needed to. I ran several loads and it's fixed! I had called 2 other appliance repair companies, described the problem and told them they would need to send 2 serviceman to unstack the units to work on the washer. They both said the service call alone would double since they had to send two people. This means the service call would start at $200 not including time and parts. If the drain was blocked or the module needed to be replaced, the repair would easily run into $400. Your guys gave me a break on the price since the job seemed easy to them. The main point is I got an expert diagnosis of the problem that saved me time and a lot of money. I could easily have been taken advantage of but wasn't. That parts for refrigerator came in and that was fixed on time as well. I am very satisfied with both service jobs and will not hesitate to refer my friends and neighbors to your company.
Response from ApplianceCare:
Thank you for writing a review! We are very pleased to hear that your experience with our service met your expectations.
Maytag range repair
Toni - San Antonio, TX
Very easy from scheduling appt, timeliness and accurate repair.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your experience with us met your expectations.
Awesome, young man
Mary - Schertz, TX
He was very professional, knows his job, well groomed an outstanding mannerism.
Response from ApplianceCare:
Thank you for writing a review for us!
MAXINE
Maxine - Aransas Pass, TX
Great service very
Response from ApplianceCare:
Thank you for writing a review for us!
Great service
Kalpesh - Victoria, TX
Response from ApplianceCare:
Thank you for writing a review!
Cheryl
Cheryl - San Antonio, TX
Response from ApplianceCare:
Thank you!
Excellent Service!
Tom - Victoria, TX
Michael was at my house when he said he would be....he actually arrived before I did. He quickly resolved the issue I was having with my stove and confirmed the repair was complete before he left. I will use Appliance Care in the future if needed.
Response from ApplianceCare:
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Great Service
Mary - Kerrville, TX
Tommy was very pleasant and handled my refrigerator repair carefully. Thank You
Response from ApplianceCare:
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He did fine
Peggy - Salem, VA
Response from ApplianceCare:
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Awesome Experience!
Nancy - Boerne, TX
The technicians were professional from the beginning. They were respectful of our home, diagnosed the problem and fixed it quickly, and were very pleasant. Could not be more pleased!
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that your experience with us met your expectations.
Maytag Washer Service
Charles - Boerne, TX
Very professional and efficient
Response from ApplianceCare:
Thank you for writing a review!
Thomas
Frances - Hot Springs, AR
Good but couldn’t fix the whole problem.
Great service
Monica - Bulverde, TX
Jim Garcia was extremely professional and very nice. He made me feel that he valued my time and cared to make sure I was happy and the appliance was in working order.
Response from ApplianceCare:
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Good job!
Michael - Bulverde, TX
Good service and thorough!
Response from ApplianceCare:
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J
Jeff - Bandera, TX
Your tech was professional, arrived on time and was very knowledgeable about the product. We were extremely pleased with his experience and ability. Five stars
Response from ApplianceCare:
Thank you for writing a review for us!
home owner
Charlotte -
was really happy with his service
Response from ApplianceCare:
Thank you for writing a review for us!
Great job!
Donald - Fair Oaks Ranch, TX
Doug rapidly identified the problem with our oven. He ordered the need part and we were back to normal in a few short days. Friendly and efficient service.
Response from ApplianceCare:
Thank you for giving us your feedback! Doug is a vital part of our team.
Great Service
Jan - Kerrville, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Super Service Technician
N. - San Antonio, TX
We recently purchased a new Whirlpool Refrigerator from Lowe's on Austin Highway. Shortly after the installation it developed a minor issue with the door. After notifying Whirlpool, the Customer Coordinator with Appliance Care, Candy, contacted us and quickly and conveniently scheduled a technician for an in-home visit. The technician, Steven, exceeded our expectations with his thorough evaluation of the problem, the care he took to correct the issue and his overall customer service skills in working with us. Based on the professionalism and service we received from these two individuals, we will definitely recommend Appliance Care to others. Thank you to Steven and thank you Candy for your work with us.
Response from ApplianceCare:
Thank you for giving us your feedback! We are very glad to hear your experience with us met your expectations!
Jp
James - Rockport, TX
Response from ApplianceCare:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to let us know.
Great
Jose - Kingsville, TX
Cool 😎, he was nice 👍
Response from ApplianceCare:
Thank you for writing a review!
Awesome Repair!
Kelli - Bulverde, TX
9 months old Bravos Maytag Washer needed water valve replaced. Placed call on Monday, Luis arrived next day on Tuesday (during scheduled time) and replaced valve within minutes.
Inadequate tech
Frustrated - San Antonio, TX
Touch panel on my dryer was replaced on a Friday afternoon. The dryer was not tested by the tech, was left inoperable. Called Appliance Care immediately to request tech to finish repair. Was told tech could not be sent until Monday. Requested a tech to arrive late due to my work schedule. Monday afternoon, received call from tech at 2:26, I reiterated I would not be home until 6pm. I arrived home at 6, tech was not present and did not call. On Tuesday I unexpectedly worked from home, called Appliance Care to send tech. Tech arrived, finished his repair. Tech was not concerned I was left without a dryer for 4 days, did not offer explanation why dryer was left inoperable. Phoned Appliance Care, asked for speak to management, have not received a return call. Continue to be frustrated with Appliance Care on lack of parts, damaged parts, incorrect parts, units (plural) left inoperable, lack of tools and extremely inadequate work. If Whirlpool did not use Appliance Care for its warranty work, I definitely would not use Appliance Care for any repairs.
Graet
Ray - Portland, TX
Response from ApplianceCare:
Thank you for giving us your feedback!
Maytag Washer
Mr William Hughes - Spring Branch, TX
Awful. Tech flooded the laundry room. Water seeped into garage. He was told the unit had done this before. He was also told that it had a broken barrel. Very disappointed.
Eperienced and great service
Carlos G Ozuna - Natalia, TX
Jesus Costilla is a great service provider and seemed very experienced
Response from ApplianceCare:
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The technician was very courteous and fixed my ice maker on the first trip
Janet - Roanoke, VA
Response from ApplianceCare:
Thank you for writing a review!
Excellent service
Curtis - Corpus Christi, TX
Response from ApplianceCare:
Thank you for writing a review!
Poor Customer Service
Robert - San Antonio, TX
ACT needs to train their technicians in communication or revise policy how they communicate. After numerous services and replacements of same parts. I discussed with Doug that if last repair didn't fix problem that it was time make the call that refrigerator was unrepairable. He told me there was nothing he/ACT could do and that I would have to call Whirlpool to tell them refrigerator could not be repaired. I did call Whirlpool and they in turn told me me that company making repairs (ACT) would have to call. Here's my issue. When I told Doug I thought it was time to make the call, he should have either said "Okay, let's make the call while I'm here because they're going to have me test everything before they (Whirlpool) can call it unrepairable." Or, "Call the office and make an appointment for us to come back out and we can make the call together." Instead, he made it sound as though you were completely out of it. I understand it is not your policy to call it unrepairable, but communicating it in a way to the customer that infers that there's nothing more you could do, is poor customer service. He could have also told me that when I call Whirlpool that they would have ACT come out to assess the refrigerator one more time before they (Whirlpool) could claim it as unrepairable, but he did not. He lead me to believe that ACT would not be involved at all. When I expressed my frustration out how he handled the situation, all he would say is it's company policy that ACT cannot call appliance unrepairable. I understand that. What I don't understand is how he handled the situation. I did use strong language and I apologized for that, but I was trying to communicate his way of handling it showed poor customer service. He didn't like what I had to say and stormed out. PLEASE! Communicate with your staff full expectations in similar situations. Not, there's nothing else we can do. Not, when you know Whirlpool is going to have you come back to assess appliance before they'll (Whirlpool) make the claim that it is unrepairable.
owner
Steven - Victoria, TX
Great Job
Response from ApplianceCare:
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Awesome service!
Chris - Victoria, TX
Response from ApplianceCare:
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Great service, nice people
Charles - Roanoke, VA
Response from ApplianceCare:
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EXCELLENT SERVICE
Steven - Victoria, TX
GREAT ATTENTION TO DETAIL, AND CHECKING EQUIPMENT FOR PROPER FUNCTION AFTER INSTALLATION. ARRIVAL ON TIME,WORK COMPLETED IN A TIMELY MANNER.
Response from ApplianceCare:
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Disappointing
Sarah - Corpus Christi, TX
We had to wait 3 weeks with a broken refrigerator in a home with 3 small children. They told us we were on the emergency list and it took 6 days to come out and diagnose. Then another week before he could get parts and come back to “possibly fix it” because the technician wasn’t sure what caused our 6 month old refrigerator. We were very disappointed with the wait time it took to get our fridge repaired and disappointed with the knowledge of the technician.
Awful Service
Mary - Portland, TX
Never will but Whirlpool with warranty from Lowe’s
Response from ApplianceCare:
Thank you for giving us your feedback. Though we are not Whirlpool, we do apologize for any inconvenience they have caused. If there was anything we as the service company could have done to bring you 5-star service, please feel free to reach out to us and let us know.
Great service
Lewis - Victoria, TX
Polite and explains what is wrong & how he is repairing.
Response from ApplianceCare:
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Great
Uclid - Roanoke, VA
Response from ApplianceCare:
Thank you!
Good
Sarah - Elliston, VA
Response from ApplianceCare:
Thank you!
Not impressed
Donna - Corpus Christi, TX
Due to time restrictions for the technician he was not able to stay to pinpoint the exact problem. He said as long as it was cooling and other wise working not to worry about the noise we were orginally concerned about. My husband was at the house during the appointment not me. I was not impressed at all!
Response from ApplianceCare:
Thank you for giving us your feedback! Our customer's concerns are very important to us. I will be sure to bring your feedback to our manager in order to correct this in the future. Our office team will be reaching out to you soon.
Great
Julie - Roanoke, VA
The guy who fix my washer was very nice and fix my washer in no time .thank you very much
Response from ApplianceCare:
Thank you for writing a review!
Great and friendly service
Cathy - Corpus Christi, TX
Adam was very prompt and professional. He answered all my questions efficiently
Response from ApplianceCare:
Thank you for writing a review!
Quick and easy
Jeff - Hot Springs, AR
Good job done by Doug. Very satisfied
Response from ApplianceCare:
Thank you for writing a review!
Warranty Issues
"Smith - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback. Though we have no affiliation with the warranty companies, we do apologize for any inconvenience you experienced. If there was anything we as the service company could have done to bring you 5-star service, please feel free to reach out and let us know.
John
John - Rockport, TX
Appointment was on time, John fixed what was needed to be done. Also was professional about his job. Thanks
Response from ApplianceCare:
Thank you for writing a review!
Very kind polite
Vickie - Christiansburg, VA
Response from ApplianceCare:
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Great Service. Personable. Solved the issue quickly.
Lee - Roanoke, VA
Response from ApplianceCare:
Thank you for writing a review!
Good service
Robert - Hot Springs, AR
Arrived on time, clean and did not leave a mess. I wish we had more than 10 minutes notice.
Response from ApplianceCare:
Thank you for writing a review! We apologize for any inconvenience that the call-ahead caused.
Grace Balli
Grace - Corpus Christi, TX
Adam was very direct and completed the work in a timely manner.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Machines still leaks and we are going into second week of waiting for repair. Scheduling is awful. Service was worse.
Mary - Portland, TX
Not satisfied at all.
Response from ApplianceCare:
Thank you for giving us your feedback! We do apologize for any inconvenience you have experienced. Our office will be contacting you soon to set up a return appointment.
Very conscientious
Gerold - Hot Springs, AR
Very conscientious. Did a great job.
Response from ApplianceCare:
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Wonderful service
Bill - Little Rock, AR
Response from ApplianceCare:
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Great Service!
Theresa - Pulaski, VA
Service was excellent, took little to repair appliance.
Response from ApplianceCare:
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very professional, on time, great job. Christian Thank you.
Jo - Lytle, TX
Christian, knew what he was doing, my dishwasher is working great. Thank you for your time and your concern. I appreciate your help.
Response from ApplianceCare:
Thank you for writing a review!
Excellent Service!
Jennifer - Converse, TX
Mr. Golla was on time and knew right away what the issue was. He quickly completed the service and was on his way. I appreciate his professionalism and experience with the appliance. I thought that the guys who delivered the dishwasher would have done better than just hooking it up. Thanks sir!
Response from ApplianceCare:
Thank you for writing a review!
Very good
Elida - Sinton, TX
Response from ApplianceCare:
Thank you for writing a review!
Great
Ray - Portland, TX
Response from ApplianceCare:
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Horrible
Kristi - Corpus Christi, TX
He was rude, disrespectful , refused to fix anything on my washer, an needs to learn how to treat customers right and with respect!!!
Response from ApplianceCare:
Thank you for giving us your feedback. We do apologize for any inconvenience you experienced. Someone from our office will be reaching out to you soon, and I will inform my manager of your concerns.
Lajuana
Lajuana - Victoria, TX
Great service.
Response from ApplianceCare:
Thank you for writing a review!
homemaker
Sally - Alamo Heights, TX
Jessie came and was able to determine how to solve my washer's problem. He was very polite and had me check his work to make sure he had done what I needed.
Response from ApplianceCare:
Thank you for writing a review! Jesse is a vital part of our team.
Kris
James - Roanoke, VA
Response from ApplianceCare:
Thank you for giving us your feedback!
Happy with the service
Ruth - Roanoke, VA
It’s always a bit scary to use a repair service for first time. But Uriah was prompt, courteous and quickly diagnosed the problem. Repair went smoothly...and I could use my washer as soon as he left!
Response from ApplianceCare:
Thank you for giving us your feedback! Uriah is a vital part of our team.
Excellent Service
Willie - San Antonio, TX
The technician’s customer service as exceptional.
Response from ApplianceCare:
Thank you for writing a review!
Great service
Steven - Boerne, TX
Great Service
Response from ApplianceCare:
Thank you for writing a review!
Whirlpool washer
Lucille - Spring Branch, TX
He’s tried so hard to get to the bottom of my washers issues
Response from ApplianceCare:
Thank you for writing a review!
Great service
Teresa - Shawsville, VA
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
great service
John - San Antonio, TX
Service was great, but results were the same. Whirlpool technician (Dave) the problem can not be fixed, and I would have to speak with customer service about replacement. Being this is the 5th time of dealing with this issue since my initial call in October,I would like to see about having this refrigerator replaced.
great service
Barbara - Roanoke, VA
Uriah was prompt,courteous and took care of our issue.
Response from ApplianceCare:
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Good service!
Rachel - Riviera, TX
Overall I was satisfied with the diagnosis of my appliances. Adam explained the options available to me and I was able to make a decision regarding the appliances.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great work!
Frank - Helotes, TX
Really good service, friendly technition, work was done right and fast.
Response from ApplianceCare:
Thank you for writing a review for us!
Excellent Work
Gerald - San Antonio, TX
Jim did a great job. Kept after the problem and got it taken care of.
Response from ApplianceCare:
Thank you for writing a review!
great
Damon - Boerne, TX
Response from ApplianceCare:
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Excelente
Mateo - Helotes, TX
Response from ApplianceCare:
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Great Service
Eric - San Antonio, TX
Really knowledgeable and flexible. Came to our house to look at fridge but we had dishwasher problems. Instead of “passing the buck” to someone else he looked at it at ordered the part we needed.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that the service provided to you met your expectations!
Excellent Service
Peter - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Real nice guy
Troy - Little Rock, AR
Response from ApplianceCare:
Thank you for writing a review!
Noisy Refrigerator
William - Cibolo, TX
Great service. Technician was very professional and fixed the problem.
Pleasant Technician
Michelle - Salem, VA
Great service! The technician was very pleasant and explained everything. He listened to exactly what was wrong without assuming he knew it all!
Response from ApplianceCare:
Thank you for giving us your feedback!
Diana
Diana - San Antonio, TX
He did a great job!
Response from ApplianceCare:
Thank you for giving us your feedback! If there was any way we could have brought you 5-star service, please feel free to reach out and let us know.
Professional & knowledgeable tech
Mattie - Mico, TX
Response from ApplianceCare:
Thank you for writing a review!
See opinion.
Charles - Roanoke, VA
Uriah was on time, professional, and friendly. Your company has a superior employee.
Response from ApplianceCare:
Thank you for giving us your feedback! Uriah is a vital part of our team.
Very good
Ofelia - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Great
Ray - Portland, TX
Response from ApplianceCare:
Thank you for writing a review!
Very good
Gloria - Aransas Pass, TX
Response from ApplianceCare:
Thank you for writing a review!
good job
Robin - Port Lavaca, TX
The only drawback was that we were without a refrigerator for three weeks. The repair service is only in the area one day a week. So, after spending a week trying to find someone to look at the fridge ( the local whirlpool dealer would not service the unit because he didn't sell it - we are travelling in an RV with a residential fridge in our trailer). We found you after calling whirlpool HQ. After we contacted you it took a week to get the serviceman here to diagnose the problem. Then another week to get the part in and get him back to us.
Response from ApplianceCare:
Thank you for giving us your feedback! We apologize for any inconvenience that you experienced. As we as a company expand, we do hope to get more techs and more availability for your area. Thank you for your patience with us, and we are glad to hear your service was otherwise satisfactory.
Great service
Consuelo - Victoria, TX
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Kathleen - Roanoke, VA
Chris is very knowledgeable and did a great job!
Response from ApplianceCare:
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Great service and very knowledgeable
Charles - Aransas Pass, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service!
Michelle - Corpus Christi, TX
Response from ApplianceCare:
Thank you for writing a review!
Great, Super, Fabulous and Amazing
Erin - Sinton, TX
Fast, efficient and effective. Everything was spot on. From scheduling to arrival, from diagnostics to repair. John was awesome and friendly. He explained everything and gave our concerns and problems the attention required. He worked fast but we never felt as if he was speeding through just to close to work order get out of there. He was outstanding.
Response from ApplianceCare:
Thank you for giving us your feedback! John is a vital part of our team who strives to complete each job efficiently and thoroughly.
Service was great and they were very friendly
James - Hot Springs, AR
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service
Dalarie - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Great service men
James - Mountain Pine, AR
Appreciate the way servicemen explained problem. Wish I had talked to them before buying this Whirlpool dishwasher. Should have gotten stainless Steele model.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we as the service provider could have done to bring you 5-star service, please feel free to reach out and let us know.
Sylvia
Sylvia - Woodsboro, TX
Thank you for your diligent service. You all were “Johnny on the spot”.
Nice person
Linda - Roanoke, VA
Chris called to let me know he was on his way & was a very nice person.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great Service!!!
Billy - Vinton, VA
Uriah did a great job!! He was very polite & left everything very clean.
Response from ApplianceCare:
Thank you for writing a review! Uriah is a vital part of our team.
Uriah is terrific! It’s the refrigerator.
Deborah - Draper, VA
Uriah has tried everything he can think of to fix the refrigerator. Not quite 3 years old and he’s been out to fix it several times. At first it wouldn’t keep running, now it freezes EVERYTHING! Top and bottom. Will not pay the money for another extended warranty.
Response from ApplianceCare:
Thank you for giving us your feedback. We are frustrated to hear that the unit itself has not been performing as expected. Please do let us know if we as the service company could have done anything to bring you 5-star service.
owner
Dennis - San Antonio, TX
Excellent job
Response from ApplianceCare:
Thank you for writing a review!
Great service
Thomas - Bandera, TX
After I figured out how to get my washer serviced, everything went very smoothly.
Response from ApplianceCare:
Thank you for writing a review!
Rod
Rodney - Radford, VA
Highly professional, great service, very nice individual.
Response from ApplianceCare:
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Great service
Billy - Castroville, TX
Tech seemed very knowledgeable
Response from ApplianceCare:
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Great service experience
Jennifer - Roanoke, VA
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Amanda - San Antonio, TX
Response from ApplianceCare:
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Very professional and thorough.
Thomas - San Antonio, TX
Shawn was pleasant to work with and a total professional.
Response from ApplianceCare:
Thank you for writing a review! Shawn is a vital part of our team
Good service.
Robert - Victoria, TX
Good prompt service.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know.
Fast Efficient Service!
Peter - San Antonio, TX
Steve is knowledgeable, professional and efficient.
Response from ApplianceCare:
Thank you for writing a review! Steve is a vital part of our team.
Fast Friendly Repair
Kb -
Response to problem was very quick on site repair man was professional courteous and everything the consumer would want out of repair technician
Response from ApplianceCare:
Thank you for writing a review!
Great service
Bruce - Pipe Creek, TX
Very knowledgeable and helpful.
Response from ApplianceCare:
Thank you for writing a review for us!
Service Experience
Donna - Little Rock, AR
Courteous and professional, prompt arrival
Response from ApplianceCare:
Thank you for writing a review!
Repair to dryer
Diane - Kerrville, TX
Sherman was prompt, courteous and diagnosed the problem accurately.
Response from ApplianceCare:
Thank you for writing a review!
Great service.
Beverly - Maumelle, AR
Response from ApplianceCare:
Thank you!
Barry
Barry - San Antonio, TX
Jim is awesome, he is always very professional and very courteous.
Response from ApplianceCare:
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Very Professional!
Steve - San Antonio, TX
Devon was always on time and courteous for the 2 visits.
Response from ApplianceCare:
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Great customer service
Ruperto - Corpus Christi, TX
Great communication with customer and service tech very friendly.
Response from ApplianceCare:
Thank you for giving us your feedback!
Pat
Patricia - Fredericksburg, TX
Good service timely. Very helpful with difficult stove
No comment
Robert - San Antonio, TX
Great Service
Theresa - Pipe Creek, TX
I was impressed that after my appointment was accidently cancelled, Richard put me on the schedule for the same day.
Great service.
David - San Antonio, TX
Fast and friendly service. Very happy with service!
Great Service
Armando - Boerne, TX
Tommy - the technician, was Awesome!
Response from ApplianceCare:
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Rogena
Rogena - San Antonio, TX
How can I rate with no service provided...? Chose average as a default.
Beth
Beth - San Antonio, TX
Service rep was prompt and thorough! Answered questions well and was courteous.
It is still BROKE!
Clayton - Corpus Christi, TX
He is great! Has been here twice in past three months and it is still broke. It is only a 1 year old washer. It is not Adams fault. He is great but needs to come back.
Patricia
Patricia - San Antonio, TX
Great service
Great
Kenneth - Port O'Connor, TX
He is a great person & very helpful
Leaders
Luis - San Antonio, TX
Great Service
Connie - Saint Hedwig, TX
Courteous and helpful.
Murphy
Deliah - Kerrville, TX
Thomas was efficient & thorough. Thank you.
Response from ApplianceCare:
Thank you for writing a review!
Knowledgeable and Efficient.
Donna - Hot Springs Village, AR
My experience was excellent. Doug was on time, efficient and cheerful. He seemed to really enjoy his work.
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital part of our team
Great service
Mary - San Antonio, TX
Christian was very professional and helpful.
Response from ApplianceCare:
Thank you for giving us your feedback! Christian is a vital part of our team.
Great service
Teresa - Shawsville, VA
Response from ApplianceCare:
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Great Service
Cliff - Spring Branch, TX
Response from ApplianceCare:
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Awesome
Terri - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Not happy
Melissa - San Antonio, TX
After the man worked on our oven now the drawer under oven no longer goes in and out smoothly
Response from ApplianceCare:
Thank you for giving us your feedback! Our office will be reaching out to you soon to discuss a return appointment.
Doug
Douglas - San Antonio, TX
He is a true professional
Response from ApplianceCare:
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Carmen
Carmen - Corpus Christi, TX
Great Job
Response from ApplianceCare:
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Mission Impossible - Mission Complete
Lorenz - Blacksburg, VA
Uriah was very professional in evaluating the problem ( Clicking Noise ) when the Dryer was running. After disassembling the cabinet and testing running the dryer, the clicking almost disappeared. After cleaning in the internal parts of the dryer and reassembling the unit all was running well and the "Mission" was complete.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear your experience with the service provided met your expectations.
Great Service
Ward - San Antonio, TX
The service team was outstanding and most helpful in answering our questions!!!
Response from ApplianceCare:
Thank you for writing a review for us!
Whirlpool fridge repair
Sonya - Roanoke, VA
Great service
Response from ApplianceCare:
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Jackilene
Jackilene - San Antonio, TX
Devon was great. The part that had to be ordered took entire too long but that’s not his fault.
Response from ApplianceCare:
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Worthless
Alex - San Antonio, TX
The tech did absolutely nothing. Made an assumption of what was wrong without even looking at the part he assumed was causing the noise, then lied on the service form that he cleared it and the noise was gone. Machine is still making noise and I’m requesting Maytag never use this company again
Response from ApplianceCare:
Thank you for giving us your feedback. We do apologize for any inconvenience that was caused through this process. Someone from our office will be reaching out soon to discuss these concerns with you
Great Service and Followup Assistance!
Veronica - San Antonio, TX
Mr. Felton was the third Tech that came to service our Dryer which was making a loud noise. He ordered the necessary part and returned two days later to repair dryer. He was professional, patient and very pleasant. Unfortunately, we had to call him back because we couldn't get our washing machine to run; the water valve was turned off during repair service, and we couldn't figure out how to turn it back on. Of course, Mr. Felton came right in and turned the valve with no problem. We really appreciated Appliance Care and Mr. Felton's prompt attention and assistance.
Response from ApplianceCare:
Thank you for writing a review! We are glad to hear that the service provided to you met your expectations.
Appointment
Lynne - Helotes, TX
Response from ApplianceCare:
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Come back, Ivan
Barbara - San Antonio, TX
Ivan was great, however the fridge is now making a knocking sound.
Response from ApplianceCare:
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gifford
Gifford - Roanoke, VA
It superior
Response from ApplianceCare:
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the door to the dryer was not closing
Olga - San Antonio, TX
the gentleman that came to my house was very polite and went straight to the problem. He was courteous and professional. I am very pleased.
Response from ApplianceCare:
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Compressor replacement
Joann - Fredericksburg, TX
Yea
Response from ApplianceCare:
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Great Service, loved the flexibility to my schedule.
Erin - Hill Country Village, TX
Response from ApplianceCare:
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Donna
Donna - Christiansburg, VA
Response from ApplianceCare:
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Great job
Jsfischer - Shavano Park, TX
The work was done efficiently and effectively. We were informed of arrival of tech and he was here within the prescribed time window
Response from ApplianceCare:
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refrigerator repair
Gary - Bulverde, TX
We had a lightbulb. It was replaced with a dim bulb for which we were charged. I had to replace the installed bulb with our original bulb.
Refrigerator rattling
Ruth - San Antonio, TX
Jim was very nice and patient. Unfortunately the refrigerator would not make the sound while he was here.
Response from ApplianceCare:
Thank you for writing a review! We hope to be able to solve the issue when it arises again.
Diligent service
VF - San Antonio, TX
While it took three visits and my husband assisting, we were happy with the emails and phone calls and true time windows that let us know where we were in the process as our parts were being ordered and work actually scheduled and completed.
Response from ApplianceCare:
Thank you for writing a review! We do apologize for any inconvenience you experienced but are glad to hear the issue was resolved.
Dryer Repair
Tessa - Converse, TX
Technician was very quick in fixing dryer. Unfortunately, it took several weeks before they came out to fix it.
Good service
Diana - San Antonio, TX
Response from ApplianceCare:
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Homeowner
Bruce - San Antonio, TX
Outstanding service and prompt response
Response from ApplianceCare:
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Great service
Tj - Kerrville, TX
The technician was on time, courteous and knew his business. He replaced our ice maker promptly and left the area clean.
Response from ApplianceCare:
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Steven Golla
Sheila - Shavano Park, TX
Steve is outstanding!!!!
Response from ApplianceCare:
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Excellent Repairman very professional
Donna - Mico, TX
Response from ApplianceCare:
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Great service
Stephanie - Kerrville, TX
Response from ApplianceCare:
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Great
Joy - San Antonio, TX
Well manor, every respectable, explained everything that what he was doing.
Response from ApplianceCare:
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Everything was good for a few days then the problem came back.
Lessie - San Antonio, TX
Ezekiel diagnosed the problem of no water or ice pretty quickly. He couldn't fix it at the first visit as he had to get approval for the parts needed. He returned as he said he would and was able to fix the problem, but but around 3 to 5 days later the ice machine quit working again.
Response from ApplianceCare:
THank you for giving us your feedback. Someone will be reaching out to you soon to set up a follow-up appointment.
Great service
Dorothy - Little Rock, AR
Response from ApplianceCare:
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Good service
Rocky - Benton, AR
Justin made sure to check things over and explained things thoroughly.
Response from ApplianceCare:
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Cooktop Stove issue
Janet - Lafayette, VA
Your Tech was business like and competent in his handling of the stove issue!
Response from ApplianceCare:
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Great Service
Jill - Boerne, TX
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great Service
Rudy - San Antonio, TX
Very Knowledgeable and Professional Technician..
Response from ApplianceCare:
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Great job.
Stephen - San Antonio, TX
Response from ApplianceCare:
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Great service!
Gary - San Antonio, TX
After a quick response to my call. The service Tech diagnosed the problem source and confirmed his findings with the manufacturer specialist. The part was ordered and two days later the part was installed on less than an hour. Very happy with the entire process.
Response from ApplianceCare:
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Great service!
James - Boerne, TX
The technician arrived ahead of time, explained things thoroughly and resolved the problem. I am very pleased with the service.
Response from ApplianceCare:
Thank you for writing a review for us!
Stove
Clifford - San Antonio, TX
Response from ApplianceCare:
Thank you for writing a review!
Washer Repair
Daniel - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Friendly, timely, great service
Maria - San Antonio, TX
Great
Stephen - Little Rock, AR
He did great. Thanks
Response from ApplianceCare:
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Excellent service
Apsara - San Antonio, TX
Mr. Shawn was very respectful, professional and servicial
Response from ApplianceCare:
Thank you for writing a review! Shawn is a vital part of our team!
John
John - Boerne, TX
Response from ApplianceCare:
Thank you for reviewing us
great service, not so great billing
James - Rockport, TX
John was on time and professional. No complaints about the service call. We did receive a bill for a part that was completely covered by warranty, though. But a call to their home office quickly took care of it.
Response from ApplianceCare:
Thank you for giving us your feedback! We are glad to hear the issue with billing was resolved quickly for you.
Great customer service
Sonia - Boerne, TX
Excellent service
Response from ApplianceCare:
Thank you for writing a review!
Good service
Lile - San Antonio, TX
Tommy B.
OVEN ELECTRIC (D JENN-AIR JJW2827DS00 "Customer stated the issue is the unit has an error indicated a shorted or stuck key. Found issue to be the consul is faulty. Customer does not wish to proceed with repair. Offered her other options for relief. Customer did not wish to pay the service call"
Justin R.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Unit is missing bottom vent cover for oven. ; ordrng 1 WPW10351279 (Vent cover)
Richard G.
WASHER WHIRLPOOL WFW3090JW0 Replaced CCU. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go.
Richard G.
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Customer complaint is that the burners are no longer igniting. They have to be manually ignited with a lighter. Verified issue. Checked power to unit. Outlet is getting power but was not getting power to the unit. Plugged unit back in and the igniters are now working. Suggest customer have the outlet checked out.
Tommy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated the unit is leaking again through dispenser. Ice container is also frozen into the unit. Called tech line spoke to Bruce. SR7729896302 recommends swapping the icemaker and having customer check water pressure.; schdld next appmnt for 2/4 THU !
Richard G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer has an extended warranty. Informed customer they will need to get the job dispatched through the extended warranty program in order to have the repair covered.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator found gasket separating at top left section called techline, techline stated per engineering order door, hinge top and bottom and washers. To. Resolve issue. SR7729898899; ordrng 3 489341 (washer)s and 1 W10803965 (dor-fip) and 1 W10300065 (hinge-door) and 1 2166086 (sub 2166037)"
Richard G.
DISHWASHER WHIRLPOOL WDF331PAHS1 "Customer complaint is that the unit is not operating. The unit has not been fully installed. Unit was unplugged, drain hose disconnected, and inlet water disconnected from unit. Installed water line on unit and plugged unit in. There is no hose clamp for the drain hose, so unable to test further. Customer will need to install drain hose clamp and turn on water to unit to use."
Colton B.
WASHER MAYTAG MVWB765FC2 Issue is rust on spin basket. Ordering new spin basket to fix issue. If customer gets a new washer while were waiting on the part he will let us know. ; ordrng 1 W10811957 (Basket)
Richard G.
DISHWASHER WHIRLPOOL WDF331PAHS1 "Customer complaint is that the unit is not operating. The unit has not been fully installed. Unit was unplugged, drain hose disconnected, and inlet water disconnected from unit. Installed water line on unit and plugged unit in. There is no hose clamp for the drain hose, so unable to test further. Customer will need to install drain hose clamp and turn on water to unit to use."
Justin R.
WASHER MAYTAG MVWB865GW0 Door is cracked and will need to be replaced to fix issue. Customer does not want to go forward with repair.
Justin R.
DISHWASHER KITCHEN AID KDTE254EWH1 "Unit has multiple issues, top rack adjuster needs to be replaced."
Colton B.
REFRIGERATOR KITCHEN AID KRFC302ESS Ordering part.; ordrng 1 WPW10458985 (Wire harness)
slockhart@appliancecareoftexas.com
OVEN ELECTRIC (D JENN-AIR JJW2830IM00 Unit has F9E0 error code. Went to power cord found neutral and L2 carrying load 240v L1 and L2 to ground 120v and L1 to ground or neutral 120v. Needs electrician advised customer without neutral anything like blower and lights will not work unplugged unit till electrician can service unit job complete install instruct today.
Tommy B.
REFRIGERATOR KITCHEN AID KRFC704FSS01 Called tech line and they recommended to order another door. Ordering parts to resolve issue. ; ordrng 1 W11254954 (Door)
Douglas H.
RANGE WHIRLPOOL WFG505M0BS3 Last trip found oven door separating. Replaced oven outer door to resolve the issue. Unit was under cosmetic warranty when unit was diagnosed. Unit testing good now. No further issues at this point.
Jesus C.
REFRIGERATOR WHIRLPOOL WRT148FZDW00 Door gasket falling off fresh food door. Reinstalled gasket. No further issues. Tested to complete.
Douglas H.
REFRIGERATOR KITCHEN AID KBFN402ESS00 "Unit making a popping noise when right door opened as the spring catching on something. Found the cause to be the door stop is slipping, the inside is rounded out. Noticed the left side starting to do the same thing. Quoted around 18 per part. Customer wants to think about the repair. ESTIMATE ONLY!; rqstng P&A on 2 WP2320509 (Door stop)s"
Colton B.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Replaced pantry wire harness, unit tested good."
Shawn W.
VENT HOOD KITCHEN AID KXU8036YSS1 "Found that the right light bulb was out. We have Voltage drop at the connectors but open line with no resistance on the bulb. Parts ordered. Found that the bulb was damaged, ordering socket and bezel as well. Please expedite. Home closing on Friday.; ordrng 1 W10295808 (Socket) and 1 W10351924 (Bezel) and 2 WPW10291579 (Bulb)s"
Ezequiel V.
RANGE KITCHEN AID KSDG950ESS1 Checked range found fan blade hitting baffle ordering fan and baffle to resolve issue. Scuff marks on baffle.; ordrng 1 W11414552 (Fan convection) and 1 W10346153 (baffl-conv)
Tommy B.
RANGE WHIRLPOOL WFE550S0HZ1 Customer stated the issue was that the elements went off during baking process. Found issue to be burned out L1 connection at wiring harness. Ordering parts to resolve issue.; ordrng 1 W11458883 (Wire harness)
Ezequiel V.
REFRIGERATOR KITCHENAID KUDF204ESB01 Added foam padding to drawers for better switch contact per techline after installation no issues with refrigerator. Job complete
Colton B.
REFRIGERATOR WHIRLPOOL WRB543CMJV00 "Issue was a missing fill tube. Replaced fill tube, unit testing good. Watched unit fill, no dripping and ice maker is full. Fill tube is sitting loose but it didnt move while filling."
Tommy B.
WASHER WHIRLPOOL WTW8500BR0 "Customer stated the unit begins cycles then abruptly counts down to under ten minutes and then meds the cycle flashing OL error at the conclusion. No errors in diagnostics and ran unit through automatic test cycle and it would not pass the first stage. Found it to be caused by bad bearing on gear case. Collected service call, Customer declined repair"
Colton B.
WASHER MAYTAG MVWB765FW "Replaced valve, unit tested good. Hot water hose is rusted out. Customer will replace hoses to fix that issue."
Tommy B.
WASHER WHIRLPOOL WFW9550WW Customer stated that the unit stopped completing cycles. User interface provides and error to customer. F20 error in diagnostics. Automatic test cycle yielded the need for pressure switch. Ordering parts to resolve issue. ; ordrng 1 WPW10249845 (Pressure switch)
Jim G.
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SU Replaced pressure switch. Issue resolved.
Tommy B.
RANGE JENN-AIR JIS1450DS2 Swapped out module to resolve functioning issues. Unit still does not recognize pans on the left side. Call tech line and spoke to Chris who recommended swapping out new burners. Ordering parts to resolve issue.; ordrng 2 W10636723 (Burner)s
Ezequiel V.
REFRIGERATOR KITCHENAID KUDF204ESB01 Added foam padding to drawers for better switch contact per techline after installation no issues with refrigerator. Job complete
Colton B.
WASHER WHIRLPOOL WTW5100HC0 "Issue was F0E4 error code. Found reason to be the the hoses were swapped. Swapped hoses, unit tested good."
slockhart@appliancecareoftexas.com
DRYER MAYTAG MED6230HW1 Removed front and top replaced sensor harness and lower sensor due to corrosion cleared errors ran diagnostics ran sensors no faults ran regular cycle and all operations normal.
Richard G.
RANGE WHIRLPOOL WFG320M0BB0 Customer complaint is that the outer glass door is coming off and hanging loose at the bottom. Verified issue. Ordering glass and nameplate.; ordrng 1 WPW10481433 (nameplate) and 1 WPW10535776 (glass-door)
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Replaced door switches and control, also changed our fuse. Tested to complete."
Richard G.
RANGE WHIRLPOOL WFE505W0HB2 Customer complaint is that the cooktop on and cooktop lights will not go off. Verified issue. Will need to replace control.; ordrng 1 W11314391 (cntrl-elec)
Richard G.
RANGE WHIRLPOOL WFE550S0HZ1 Customer states that the unit sparked from under the control. Found wires burned on main harness just under control. Will need main harness.; ordrng 1 W11458883 (MAIN HARNESS)
Colton B.
DRYER WHIRLPOOL WED4815EW1 Duplicate ticket.
Richard G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the icemaker is no longer making ice. Entered diagnostics and found no icemaker error codes. Ran unit through harvest and called for water. Icemaker is functioning well. Icemaker fan motor is not functioning. Will need fan motor.; ordrng 1 W10846539 (evaporator fan blade)
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer complaint door is pulling to one side when opening door with hand on either side but not from middle tested door found no malfunction and that door should be opened from middle only called tech line spoke to Steve sr 7729909273 he agreed with my analysis and unit is operating as designed.
Richard G.
WASHER WHIRLPOOL WTW5000DW3 "Customer complaint is that the unit is not turning on and there is water leaking from the unit. Verified non functioning control. Tested out control and it is receiving proper power, but is not responding. Attempted unplugging the unit and plugging it back in. Did not resolve the issue. Held down start button and cleared unit. Was able to enter diagnostics. Found error codes F9E1 long drain, and F7E5 shifter fault. Found wiring rigged up to drain pump with electrical tape. Will need to replace wiring harness. Was able to repair harness so that the customer can use the unit while waiting for parts to arrive. Previous technician found water leaking from the drain pump. Verified leaking drain pump. Will also order drain pump.Called techline and spoke with Steve to document. Recommends replacing wiring harness.SR#7729914185; ordrng 1 W11255099 (WIRING HARNESS) and 1 W11399437 (DRAIN PUMP)"
slockhart@appliancecareoftexas.com
FREEZER WHIRLPOOL WZF79R20DW00 "3 times customer said unit makes loud noise for 5 minutes each, he said sounds like a compressor issue temps were good frost pattern good. Ran amp draw amp draw at 1.27 ran fan heater no noise since issue could not be replicated advised customer to monitor and record any noise he hears."
Richard G.
WASHER MAYTAG MVW6230HW0 "Customer complaint is that the unit is making a squealing noise. Entered diagnostics and found error codes F0E5 off balance, F0E9 off balance pause, and F0E3 overload. Cleared errors and ran through automatic test. Verified squealing is coming from gearcase. Ordering gearcase, motor, actuator, and pulley.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11423758 (GEARCASE)"
Shawn W.
WINE CELLAR KITCHEN AID n/a Our customer has decided to have an Electrician check the circuit before we asses i f there is a problem with the wine cooler. Unit is running but has started to trip the circuit breaker recently. No service fee charged.
Justin R.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Found water at bottom of fridge from runoff from drain port, will need drain extension. Will need to thaw out drain hole and possibly add metal clip that goes down drain. ; ordrng 1 W11084807 (Drain extension) and 1 819043 (Heat probe drain) and 1 W11330971 (Console)"
Douglas H.
REFRIGERATOR KITCHEN AID KRFF507ESS01 "Called techline per notes and due to reoccurring issues. Spoke with Cathy, explained the situation she read through the notes and then asked if filled service pointer for this issue, explained that have followed it and then asked what shows in test 7 in diagnostics, unit shows 02. Explained all work done, including deli UI, she wanted to verify deli UI is working properly. At this point she stated they have no further recommendations and deemed unit unrepairable. Sr 7727241468. Gave Sr to customer to give to extended warranty."
Jim G.
DISHWASHER KITCHENAID KDFE104DSS Verified a 7- error which simply requires a diagnostic service mode run. Issue resolved.
Shawn W.
REFRIGERATOR JENN-AIR JFX2897DRM02 "Our customer has continued to have leaking out the right side below the deli drawer. There was no Ice build up on the evaporator or drain . There was however water built up in the drain pan as well as the right back side under the deli drawer. The temperatures in all compartments were perfect. I removed the drain tube under the back compartment. Sing a probe, the freezer drain was clear but the RC drain was blocked. I put my pinky finger up there and found that the drain hose is collapsed. I tried to push it open but became apparent it would rip. I Spoke with Adrian at Whirlpool Tech Line and it has been deemed unrepairable. SR#7729907029. Our customer has had this problem for about 1 and a half to 2 years. I provided the SR number to our customer and referred them to cal AIG for settlement."
Colton B.
DISHWASHER KITCHENAID KDTM404KPS0 Intermittent draining issues. Unit drains when drain button is pushed. Ordering new control and latch to resolve issue. Will call customer when parts come in. Gate code is 7801; ordrng 1 W11410066 (Control) and 1 W11412299 (Latch)
Jim G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 Verified baffle is non responsive and control may also be at fault. ; ordrng 1 WPW10479155 (Dampener Control) and 1 W11224256 (Control)
Colton B.
WASHER WHIRLPOOL WTW5100HW0 "Duplicate ticket, will return when parts are in.; O-emld tckt"
Colton B.
MICROWAVE OVEN WHIRLPOOL WOC75EC0HS01 "Issue is a no heat microwave. Found F1E6 error code. Ordering new control, magnetron and inverter to resolve issue. Customer just moved into house. Asked them to provide closing documents on return visit for warranty purposes. Gate codes are 8401 and 0429. Will call customer when parts come in. ; ordrng 1 W11346197 (Magnetron) and 1 W10217711 (Inverter) and 1 W11110951 (Control)"
Shawn W.
COOKTOP ELECTRIC JENN-AIR JEC4430BB00 The left front burner is not fully functional. I let the cook top cool down in order to enter diagnostics mode. The glass cook top has a crack on the left side over that load of interest. Disassembled and found the element coils open in two zones. Decided not to install element at this time because of the crack. The heating element is covered under 60 month. Rescheduling control board as contingency.; ordrng 1 W10622119 (Cook top)
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Performed a factory reset, unit console is working as designed now."
Colton B.
RANGE WHIRLPOOL WFE320M0ES "Issue is a flashing display. The buttons beep when being pushed, but the display does not change. Ordering a new control to resolve issue. Tried to call the landlord multiple times but he did not pick up and v/m box was full. Forwarding AE. Toes about situation to proceed.; saved tckt"
Douglas H.
WINE COOLER KITCHENAID KUWO24LSBX01 "Unit not cooling. Removed EVAP cover to find evidence of a leak in the evap. Per parts list that isnt a serviceable part. Explained to customer the issue, showed customer evidence of leak. Advised that since the part is listed as not serviceable that there isnt anything further I can do to assist. Collected Sc with military discount."
Ezequiel V.
ICEMAKER (STANDA KITCHENAID KUID508ESS1 "Replaced recirculating pump after replacement tested ice maker no issues, ice maker working as designed. Job complete. Collected parts balance."
Jesus C.
RANGE WHIRLPOOL WFG505M0BS3 Tested unit. Front right burner not igniting. Bake not working. Electrode on burner broken. Need new head. Bake igniter getting power. Can not pull unit to diagnose further. Customer will have to pull unit to continue diagnose for bake issue. Will order burner head and new bake igniter. ; ordrng 1 W11176454 (igntr-oven) and 1 WPW10515455 (burnr-head)
Ezequiel V.
REFRIGERATOR KITCHEN AID KRFF507HPS00 "3333 replaced control board on refrigerator due to no lights after replacement tested lights no issues, refrigerator working as designed. Job complete."
slockhart@appliancecareoftexas.com
VENT HOOD UNKNOWN WVW51UC0FS2 Removed plastic cover inspected for scratches removed old chimney replaced chimney tested all operations normal.
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found damaged seal on control at door bent bracket for control panel. Found start button and control lock buttons only buttons working ordered UI control bracket and screws.; ordrng 1 W11116870 (Bracket) and 4 WPW10109200 (Screw)s and 1 W11213719 (Seal) and 1 W11368911 (UI) and 1 WPW10195237 (Clip) and 1 WPW10195237 (Control)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced ui due to no indication of ui being on after replacement ui working as designed. No issues, ice maker passed all test job complete."
Jim G.
DISHWASHER WHIRLPOOL WDT710PAHB1 I verified no error codes. I contacted Steve SR# 7729909130. Replacing OWI sensor and co trip as a precaution. ; ordrng 1 W11084121 (Owi) and 1 W11306302 (Control)
Jim G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Sterling SR# 7729909909 verified that mullion and door are bent. Also advised replacing rails. Please co tact once all parts are ready for install. ; ordrng 1 W11043010 (Mullion (secondary) Gray) and 1 W11435354 (Pantry Door SS) and 1 W11093713 (Left pantry adapter slide) and 1 W11093714 (Right pantry adapter slide)
Jim G.
DRYER WHIRLPOOL WED5620HW1 Educated on moisture sensor. Advised for meantime to use timed dry and use and care measures.
slockhart@appliancecareoftexas.com
RANGE JENN-AIR JDRP648HL00 Both side oven indicator lights at knobs flash amber 2 flashes amber went to diagnostics could not get in Called techline spoke to Joel sr 7729908504 he said this indicates that unit thinks its to hot. Checked harness it was good. He said replace sensor. If that doesnt correct issue to replace control for 18 inch oven; ordrng 1 W10859573 (Sensor) and 1 W11317945 (Control)
Jesus C.
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Ice maker harvest. Good water. Found ice bucket does not have slots for the optical sensor to read . Original part number W10353207 was subbed to W11347840. New part is wrong one. Called tech line and they had notes saying original part number was subbed to the incorrect part. They suggested we contact our vendor for research. Sent message to DS. Will need correct ice bucket. ; saved tckt
Jim G.
WASHER MAYTAG MHW6630HC0 Chris SR#7729912437 verified that the pressure hose was kinked somehow. Corrected and installed valve as a precaution.
Ezequiel V.
REFRIGERATOR KITCHENAID KSSS42FTX00 "Installed fan motor due to pulsating after installation no issues, opened gasket up found damage on new gasket reordering gasket.; ordrng 1 WP2266902 (gasket-fip)"
Shawn W.
RANGE KITCHENAID KOCE500ESS04 "Our customer is concerned that the oven is not reaching or holding temperature. She had it set at 350 F before I arrived, then shut it off then back on. The display showed 320 F. I explained that ovens cycle and when It is re-set the display will often show a different temperature. My reading on the temperature sensor was at 380F. This is a normal cycling range for an electric bake element. According to Technical Service Pointer W10883103C Kitchenaid Wall Oven Temperatures To Low March 2017. The first thing mentioned is not using aluminum foil on cavity or rack. Our customer was utilizing aluminum foil. Picture included. I showed her the service pointer and referred to page 9 of owners manual. It also calls for checking calibration. I showed our customer how to set calibration in page 8 and she decided to calibrate plus 10 F. Our customer was having this problem before the foil.; (created new UIS, deleted prior attachment to UisID 4816)"
Jesus C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint is unit will intermittently stop working. Unit is running now. Found deli drawer UI shorted. Cavity under UI filled with water. All wiring under UI is corroded. Will need new drawer with UI. Gave customer estimate for repairs. Customer Will not continue at this time. Collected payment for service fee. Job complete.
Shawn W.
DISHWASHER WHIRLPOOL WDF331PAHS1 The unit will not fill. I tested the water valve and it has a resistance of 1.4 k ohms. This is within spec. Removed the water line from the water valve. I turned the push pull valve at the home and no water came out. The homes valve has stuck closed. I called to inform our customer. I looped up the drain hose with a zip tie WPW10339879; used 1 WPW10339879 (Zip tie) from stock
Douglas H.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Customer stated unit doing the same thing as before previous repair. Checked EVAP to find ice build up across the top indication of not fully defrosting, unit needs new defrost bimetal. Ordering defrost harness to resolve the issue. ; ordrng 1 W11224591 (Evaporator harness)"
Jesus C.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Installed ice maker and evap fan. No issues during testing. Tested to complete.
Ezequiel V.
DRYER LG DLEX3875V Checked dryer found blower wheel broken causing rattle noise ordering blower wheel to resolve issue. Collected service call fee.5835EL1002A; ordrng 1 5835EL1002A (Blower Wheel)
Colton B.
RANGE WHIRLPOOL WFE535S0JZ Issue is broken handle trim. Ordering new trim to resolve issue.; ordrng 1 W11449263 (Trim handle)
Jim G.
WASHER WHIRLPOOL WFW5620HW0 Adrian SR# 7729911519; ordrng 1 W11316246 (Pressure Switch)
Jesus C.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Tested unit. Water supply not on. Turned on water supply. Job complete.
Justin R.
WASHER WHIRLPOOL WTW5000DW3 "Noise is coming from a bad motor and gearcase, ; ordrng 1 W11454734 (Gearcase) and 1 W10890624 (Motor)"
Douglas H.
OVEN ELECTRIC (D JENN-AIR JJW3830DS01 "Unit showing f2e1, unit was unplugged upon arrival, plugged unit in and once it booted up error automatically came up which indicates that it is a shorted key. Verified that the console is needed. Ordering console. Part on b/o. Collected Sc. Quoted 125 plus tax for labor. Per Sb web part is still under JA limited part warranty as serial number gives rough purchase date of October 2016 and it has a 60 month warranty."
Douglas H.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer stated bad odor coming from unit and when drains out odor comes from sink, and not heating properly. Checked unit found draining perfectly and check valve shutting when supposed to, filter was slightly dirty. Pulled filter to clean advised running a cleaning cycle on unit for odor issue, also advised could possibly be coming from the sink plumbing itself. As for heating issue ran diagnostics testing to check unit, heater is coming on but not heating adequately. Ordering control for heating issue. Part on b/o; ordrng 1 W11305296 (Control)"
Douglas H.
REFRIGERATOR KITCHEN AID KRFC704FSS02 Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
Justin R.
WASHER WHIRLPOOL WTW7500GC2 "Basket is bad and will need to be replaced, no fluid in basket. F0E3 only fault stored, basket is psp item; ordrng 1 W10811957 (Basket)"
Colton B.
DRYER MAYTAG MEDB765FW0 "Issue was a noisy blower wheel. Replaced blower wheel, unit tested good."
Justin R.
RANGE WHIRLPOOL WFE550S0HZ1 "Found terminal block burnt causing wire damage to harness, will need main harness. ; ordrng 1 W11458883 (Main harness)"
Ezequiel V.
RANGE WHIRLPOOL WFG320M0BS3 "Replaced door on range due to it being broken after replacement tested range no issues, job complete"
Colton B.
DISHWASHER WHIRLPOOL WDF520PADM Issue is a broken control panel. Ordering a new panel to resolve issue. ; ordrng 1 W10815819 (Console)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Replaced freezer door gasket due to frost and tears after replacement no issues, refrigerator sealed as designed. Job complete."
Tommy B.
WASHER MAYTAG MVWB765FW3 Customer stated that the same issue returned. Knocking during agitation. Showed video to demonstrate issue. Called tech line spoke to Steve. Removed agitator and reinstalled. Checked unit with lid off while agitating. Could not duplicate issue at that time. SR7729911583
Jesus C.
WASHER MAYTAG MVW6230HW0 Installed new Control. Unit powers on. No issues during testing. Unit is working properly. Job complete.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Checked refrigerator found compressor turning off and on, found good voltage at wall, bad start device, ordering to resolve issue.; ordrng 1 W10448874 (device,start) and 1 W10590083 (capacitor)"
Justin R.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Checking amp readings because unit is not cooling all the way. It will eventually freeze stuff in freezer but takes a long time. Unit showing small leak. ; ordrng 1 W10843121 (Drier)
Ezequiel V.
RANGE WHIRLPOOL WFE525S0JS0 "Checked range found terminal block burnt, ordering main harness includes terminal block. ; ordrng 1 W11344556 (Main Harness)"
Justin R.
WASHER SAMSUNG WF45K6500AV/A2 "Ran unit through diagnostics, unit is spinning. Believe unit is putting too much water inside. Will need both water valves. Unit also needs motor assembly is no longer available. Control board is needed as well. DC93-00168A motor part number. ; rqstng P&A on 1 AP5623062 (Water valve) and 1 AP4204535 (Water valve) and 1 DC93-00168A (Control)"
Justin R.
THIN-TWIN 24' LE WHIRLPOOL CET9100GQ "Spoke with customer, going to wait until part comes in. ; schdld next appmnt for 2/4 THU !"
Douglas H.
MW-HOOD COMBO KITCHENAID KHMS2056SSS2 Last trip had defective interface board and I had accidentally tore the ribbon cable for the display. Installed new parts and both new parts are defective/damaged. New interface board not allowing buttons to be pressed and lcd display has impact damage. Reordering both again to resolve the issue both on b/o; ordrng 1 WPW10391271 (User interface) and 1 WPW10143962 (Display)
Shawn W.
REFRIGERATOR WHIRLPOOL URB551WNGZ " I can only figure that since this refrigerator is a Coyote, which is a Whirlpool made in Poland, that it would take some effort. I was originally asked by this customer if we could order an extra shelf and that she would pay for it. I checked with our office and was told this would be fine even though this is not something we would normally do. Usually we wait for all parts to come in before going back out for a repair. Obviously since it is a refrigerator and it needed repairs for the cooling we would not wait 5 months for a shelf to come in. This refrigerator job was a warranty job so a service fee would not be needed. Since it is just a shelf and our customer just wanted to buy one I did not charge or quote for Labor. This was the price at our distributed at the time. Originally, I was at our customers home working on a different refrigerator and had a hard time determining entitlements and took some pictures and and went back and forth with our o
Justin R.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Unit freezing and not defrosting correctly, will need control. Will also order fan motor and thermistor for freezer. ; ordrng 1 W11353813 (Control box) and 1 WPW10383615 (Thermistor) and 1 Fan motor"
Jesus C.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Tested unit. Compressor not running. Installed new compressor. Vacuum and recharge. Good pressure on low side. High side drops to 0. Called tech line. Unit might have restriction. Will need to clear with nitrogen. Will need to reschedule. ; schdld next appmnt for 2/8 MON !
Shawn W.
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Removed microwave from cabinet. It was tight coming out. There was some paint rubbed off on left side of cabinet from the installation. It was harder then normal to disassemble I replaced the magnetron and transformer. Tested unit an it is now heating. I tried to reinstall about four times. The cabinet is too tight. I contacted DH. I will create a helper ticket. Informed customer we would arrange something as soon as possible. I told her I would call when I was done for the day and she told me anytime up to 10:00pm. Unfortunately it has been a long day and it is now 10:24. I contacted NR. I have scheduled a helper ticket for Thursday. ACT will contact our customer to confirm availability.; O-emld tckt
Colton B.
DRYER WHIRLPOOL WED4815EW1 "Went to replace cabinet, found new dents on lid. Now ordering a lid to fix unit fully. ; ordrng 1 WP8563663 (Lid), states that autho needed"
Douglas H.
REFRIGERATOR LG LRFDS3006S/00 "Unit dispenser gets stuck and continuously flows after being depressed, customer also stated that they accidentally broke the dispenser lever. Finding cause to be a weak spring and a faulty switch. Quoted 25.92 for parts. Sc and labor under 90 day warranty, switch would be covered under part warranty. Customer wishes to proceed with repair, ordering parts needed to resolve the issue. Parts showing as on b/o; ordrng 1 MBG66024515 (Dispenser lever) and 1 MHY62644404 (Lever spring) and 1 6600JB3001C (Switch)"
Shawn W.
RANGE KITCHENAID KFDC558JSS00 I arrived at the home but the builder rep had to be present during this repair and it could take up to an hour and a half. We decided to reschedule. Because it was getting late. He would like it done this week. I told him I would call him back but by the time I got to this with all the documentation I had to follow up with it is currently 10:44pm. Based on the future schedule I have rescheduled it for this Friday.; schdld next appmnt for 2/5 FRI !
Shawn W.
WASHER WHIRLPOOL WTW5105HW0 "I arrived and noticed that the console package was light. I looked inside and found that the electronics part of the console is missing. I explained and apologized to our customer. She is not to happy which I understand. I explained more then a few times that I understood and was sorry. I have contacted our parts department for parts research with Marcone and Whirlpool. However, upon further observation, I realized that this is my mistake. The cutout on the parts diagram is very deceiving. I ordered the wrong part. I feel terrible about this. Part ordered. ; ordrng 1 W11478519 (Panel UI)"
Jim G.
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Console is going out intermittently. Will replace. ; ordrng 1 W11428583 (UI console SS)
Michael R.
DRYER AMANA NED4655EW1 "The timer is not shutting off the appliance, the appliance is heating properly. This is appliance is from RAC, Ordered the timer and rescheduled the customer ; ordrng 1 W10857612 (timer)"
John L.
DRYER WHIRLPOOL CEM2745FQ0 "Installed components, tested after installation. Unit is regulating heat properly, issue resolved."
Michael R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not cooling per customers. The appliance was plugged in but no lights or fans running. Pulled appliance out, unplugged removed back cover to the compressor, the cover was pushed in up against the water faucet coming out of the wall, pushed in the line that is froze over. Plugged appliance back in, still no lights, compressor and condenser fan came on, removed the fresh food display, the control was in water, damaged the orange wire due to corrosion that came off of the connector. Ordered parts to resolve issue. Will need a sealed system technician ; ordrng 1 W10512203 (harns-wire) and 1 WPW10143759 (dryer) and 1 WPW10769076 (cntrl-elec)"
John L.
WASHER AMANA NTW4516FW3 "Inspected unit, found issue to be with connector. Connector for water valve was not hooked on properly, attach connector. Issue has been resolved."
Adam H.
WASHER WHIRLPOOL WTW5000DW1 Customer states when trying to run cycle will continuously hear clicking noise. Inspection of unit shows error code for lid lock failure. Manually testing this function shows failure every time. Replace lid lock in strike to resolve issue.; rqstng P&A on 1 W10682535 (latch) and 1 W10714899 (strike)
Michael R.
DISHWASHER AMANA ADB1400AGB1 "The door to the DW is damaged, took pictures, advised the builder there isnt an ETA on the door, he thought I was bringing the door, needs it sooner than later. Builder is going to call Fergusons to replace it, 1 week old."
John L.
DRYER AMANA NED4655EW1 "Inspected unit, found issue to be with thermal switches. Replaced resolve this issue.; ordrng 1 3977393 (thermal cut-off) and 1 3387134 (thermostat)"
John L.
DRYER AMANA NED4655EW1 "Inspected unit, found issue to be with broken door switch. Replaced switch issue has been resolved.; used 1 W10569603 (Switch) from stock"
Adam H.
DISHWASHER WHIRLPOOL WDF330PAHS3 Install components tested unit issue resolved
Adam H.
DISHWASHER AMANA ADB1400AGS3 1301. Inspection of unit shows error code 4-3 Suggested method of repair is replacing wash motor or control. While trying to take measurements from control unable to get good connection for reading. Replaced both control and motor to resolve issue. I have not set return date pending part arrival; ordrng 1 W10834731 (cntrl-elec) and 1 W10837402 (pump&motor)
Michael R.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Washes intermittently per customer. F2E1 error code, started diagnostics, the motor is working normal, canceled diagnostics and removed the control, signs of roaches that are no longer active, installed new control ran diagnostics, the appliance completed with no issues or error codes, the appliance is working normal"
Michael R.
RANGE WHIRLPOOL WFG320M0BW2 "Installed parts ordered, the bolt to the saddle was stripped, I was able to finally make it work, turned the gas on, no visual leaks, put the appliances back together and plugged it in, the ignitors were striking by themselves, checked all the wiring, including at the spark module, will not stop, order spark module to resolve issue ; ordrng 1 WP6610341 (module-spk)"
Adam H.
DISHWASHER WHIRLPOOL WDF331PAHS0 Install component tested unit issue resolved. Ran several test cycles in front of customer everything is to their satisfaction.
Michael R.
WASHER MAYTAG MVWB835DW0 "I called the customer, no answer left message to call me back to confirm someone is home, no return call, the customer will have to reschedule ; O-emld tckt"