Tech was assigned as a helper;

Customers icemaker is showing power through the jumper when I jump it but it is not turning indicating mechanical failure there is ice loaded in the unit but it will not dispense it found that removing the water filter in putting a bypass seems to have resolved the water issue explain to customer that they might want to try a new filter and if that doesnt fix it I will also be returning with the housing ordering icemaker and housing only committing to icemaker until housing is proven defective; ordrng 1 W10886931 (Icemaker) and 1 W11346623 (Filter)

Replaced coupling, motor, ice container, and chute. Tested unit everything working properly.

Customer stated that they were getting Longfield error code found issue to be short and water valve change out water valve tested unit everything working properly ; used 1 W11165546 (Valve) from stock

Customer stated that washer drain pump was staying on. Found issue to be customer is putting too much detergent and washer I was getting over suds error code. Tested unit everything working properly.

Customer stated dishwasher was leaking family should be water hose was not tightened all the way to water valve titan hose tested unit everything working as design out for the issues at this point.

Please control board tested unit everything working properly when I got there screws for mounting were not in there try looking for screws to mount dishwasher couldnt find them pushing it back in where I found unit

Replaced suspension tested unit everything working properly.

Tested unit. Not power on. Found wiring damaged at terminal block. Repaired wiring. No further issues. Job complete.

Installed new divider auger spacer and yoke. No further issues. Job complete.

Tested unit. Found bad cam assembly. Will order new cam. ; ordrng 1 W10721967 (Cam)

Tested unit. Front door glass slipped off bracket. Removed bracket. Secured glass. Reattach bracket. No further issues. Job complete.

Tested unit. Lower oven not baking. Power to igniter. Will need to replace bad igniter. ; ordrng 1 WP7432P143-60 (Igniter)

Tested unit. Found wiring at terminal block wiring damaged. Repaired block. Customer will have to replace power cord. No further issues. Job complete.

Customer reported unit leaking. After inspection found leak coming from a damaged drain hose. Hose was bent in and was unrepairable. Ordering 3 hoses from parts breakdown due to not being able to distinguish which exact hose it is that I need. Will return with parts to complete repairs. ; ordrng 1 W10878507 (Fill hose) and 1 WPW10545278 (Drain hose) and 1 8269144A (Drain hose)

Customer reported horrible noise when agitating and spinning. Upon arrival found no error codes. Looked under unit and saw that belt was half way off of the wheel and was rubbing on the shield. Removed shield and found that the nut that tightens the cam wheel was loose which caused the wheel to lower and make the belt rub. Tightened nut properly. Installed new belt and new shield. Tested unit. Unit now functioning as designed without any rubbing, grinding, or excessive noise.

Customer reported unit not cooling properly once again. Was reading in the notes that sealed system tech removed constriction and replaced evaporator. I was leaning that again this might be a sealed system issue. Customer reported after sealed system tech visit that unit functioned properly up until last week. Upon arrival found freezer and fridge not up to par on temps. Removed evaporator cover and found that evaporator once again had constriction and had an ice ball. Evaporator had no frost pattern at all. I will need to order evaporator and compressor kit once again and request for sealed system tech on return visit. ; ordrng 1 WPW10507886 (Compressor kit) and 1 W10836706 (Evaporator assembly)

Customer reported unit acting crazy. Upon arrival plugged in unit and unit automatically engaged into a high spin and started filling. All lights on control panel were blinking and acting erratically. I wasnt able to get unit to stop cycle unless unit was unplugged. I also was not able to enter diagnostic mode or check for error codes. Looks like a control issue. Ordering control and console. Also ordering lower harness and actuator just in case. Will return when parts are available to complete repairs. Talked to KW about warranty. Added 8 weeks grace period to goods issued date. ; ordrng 1 W11513246 (Control) and 1 W11481116 (Encoder assembly) and 1 W11391568 (Console panel assembly) and 1 W11335100 (Lower harness) and 1 W11481722 (Actuator)

Upon arrival called techline due to not being able to call techline on first visit due to apt being after hours. We tested igniter in small oven and found that igniter was not giving off a spark. Techline stated to follow igniter wire to the back of unit to see if wire had been pinched or is disconnected. As for the front right burner I tried changing out the flame spreader and burner cap with no change. We found that igniter was giving off the proper spark. Techline had me try to pry the orifice holder to the center as perhaps it wasnt centered properly for the burner to catch the spark. Centered the orifice holder the best I could and tested. Burner was able to ignite but it took a while to get it to ignite and when it would ignite only half the burner would ignite. Techline stated it looks like a placement issue more than anything and to order orifice holder which comes with spark module and the right cooktop portion as well to make sure the orifice holder is centered properly. Tech line stated that regardless I will have to do a tear down on unit and recommended ordering parts and returning to fix both issues at once on the same visit. Ordering orifice holder and right cooktop panel. Will return when parts are available to repair. Sr 7734915630; ordrng 1 W11316698 (Right side cooktop panel) and 1 W11319743 (Orifice holder)

Customer reported evaporator still freezing up. Upon arrival found evaporator frozen up. We had recently discovered on these specific models that in the control box in the fridge section that if it has double stickers it was programmed incorrectly(defrost issue) which is the cause of the evaporator freezing over. Opened control box and sure enough found double stickers. Called techline to get issue documented and techline confirmed on the control box issue. Ordering control box. Will return when part is available to complete repair.Sr 7734914176 ; ordrng 1 W11546690 (Control box)

Installed control display and valves ran test cycle issue resolved

I called and spoke with the customer, rescheduled for next available day., requesting AM if possible ; schdld next appmnt for 11/1 TUE !

Inspected unit, motor does not function. Replaced with new, new component is defective. Will need to order new pump and control to resolve issue; ordrng 1 W10906426 (cntrl-elec) and 1 W11025157 (pump&motor)

Installed the drain pump, turned the appliance on, its filling, recirculating and draining properly, the appliance is working normal

Inspected unit, found ice at rear freezer. Ran diagnostics, found defrost sensor open. Unit not going into defrost, will need to replace components to resolve this issue. Advised customer to manually defrost freezer so they may regain cooling unit parts arrive.; ordrng 1 W11321508 (Control) and 1 W11355316 (Heater) and 1 W11475516 (Harness)

undefined; ordrng 1 WP2220458 (Coupling)

Installed new bellow, no leaks, the appliance is working normal

I couldnt duplicates the noise but the customer recorded it. It sounds like the damper when its opening and closing. Ordered the damper control and rescheduled the customer ; ordrng 1 WPW10479155 (Damper control)

The customer said the appliance just quit working, no power. I removed the kick plate and checked voltage, there is no power getting to the appliance, the customers didnt know where all the breakers are. I reset what we found, still no power, this is a customer issue.

Installed the door and door assembly, the door is ealing and working properly

Inspected unit, found unit has frayed wiring at harness going to fridge. His has been causing icemaker issues customer has been experiencing. Explained to customer door would need to be replaced to resolve issue, advised customer to reach out to Whirlpool as they may cover cost of door. If customer squires door, will schedule appointment for installation.

Customer complaint of icemaker stopped working and noticed a drop in temperature in refrigerator compartment. Inspection of unit shows back of freezer covered in thick layer of ice. Will need to replace thermistor harness and fan to resolve issue.; ordrng 1 W10384183 (thermistor) and 1 2315539 (fan motor) and 1 W11314499 (Harness)

Installed valve, igniter. Tested after installation. Issue resolved.

Tech was assigned as a helper;

Customer complaint of unit not powering on. Unit is out of warranty but components that were replaced are within the year time frame so control and interface will not be charged for the diagnostic and Labor charge will be applied. Inspection of unit shows control board is dead not receiving voltage. Replace board and interface calibrated unit ran verification cycle issue resolved.

Customer complaint of unit not spinning closeout completely leaving garments wept at the end of the cycle. Inspection of unit shows error code for lid lock failure off-balance and overload. Menu testing these functions individually resulting excellent functionality no issues found. Calibrated unit rent a cycle issue resolved. Issue resolved

Installed control display and valves ran test cycle issue resolved

Complaint is cooktop is crooked and burners not working properly. Tested unit. Removed and reset cooktop. All burners are heating. Good power to all burners. No issues with unit. Unit is working as designed. No further service needed.

Machine passed dryer vent test. I verified with customer that the dryer venting had been cleaned. Ive advised the use of a rigid vent. Techline confirmed my finding.Andy SR# 7734921723

Last trip found faulty switch harness and spark module. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Unit was under warranty at time of the diagnosis.

I verified a miswire. Customer may need a new breaker. The machine is now in working order.

I verified a misplaced fill tube. Thawed ice room. Realigned tube Bruce SR# 7734920701. Issue resolved. I documented issue with techline.

Last trip found faulty oven ui board due to f6e0 error. Replaced oven console to resolve the issue. Unit testing good now. No further issues at this point.

Customer stated no ice ever got made since repair. Found e2 motor lost position error again. Reordering ice maker and ordering control to resolve the issue. Ice maker is oos; ordrng 1 W11224256 (Control) and 1 W11579560 (Ice maker)

Replace suspension unit is no longer bouncing crazy but now the unit has damage the gear case since Ive been there ordering gear case; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam)

Last trip found wrong burner caps making unit not functioning properly. Replaced burner caps to resolve the issue. Unit testing good now. No further issues at this point. Unit under warranty

Upon arrival customer stated unit was knocking while in spin. Verified the issue to be a loose counter balance. Retightened installed new dispenser. Tested unit and unit functions as designed. No further issues at this point.

Upon arrival customer stated unit would not cool the rc side of the unit. Removed cover from freezer side and saw the the evaporator was frozen over. Removed control and contacted it had the double tag with no algorithm for the control to the heater. Replaced fan motor and control. Defrosted entire unit. Tested unit and unit functions as designed. No further issues at this point.

I verified a faulty magnetron. Replaced part. Issue is resolved.

I verified a faulty magnetron. Replaced diode and cap as a precaution.

Returned today to install replacement parts and found Agitator frozen to Drive Shaft. Ordering replacement Agitator (W11550891) and requesting OTL Authorization for additional cost. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11550891 (Agitator), states that autho needed

Remove jumper and replace faulty switch unit good to go

Upon arrival customer stated unit would not wash. Tested unit and found. That the issue was that the water to the unit was turned off. Turned water and tested unit. Unit functions as designed. No further issues at this point.

Arrived at residence and explained schedule of fees to customer, who subsequently informed me she was unaware of these fees and was unprepared to pay them. Customer to request our return when & if she is comfortable paying fee for Trip & Diagnosis.

Last trip techline determined that wrong interlocks were used. Installed correct interlocks to resolve the issue. Unit testing good now. No further issues at this point.

Customer complaint of F3E0 (Pressure System Fault) error code disputed during washer operation. Previous tech found issue with Pressure Sensor and Drain Pump. Ran Quick Diagnostic Cycle and found Drain Pump functioning normally. Replaced Pressure Switch (WPW10448876) to address issue and ensured no occlusion of Pressure Hose. Completed by running second Diagnostic Cycle to successful conclusion with no leaks. Advised customer to best practices of detergent dosing and routine cleaning. Job complete, unit is good to go. No further issues at this time.

Upon arrival replaced faulty drain pump with new. Tested unit and unit functions as designed. No further issues at this point.

Upon arrival replaced faulty right front valve with new. Tested unit and unit functions as designed. No further issues at this point.

Replaced damper, fan and ice door. Saw no other issues customer to monitor

Found evaporator completely iced over Found water also in the refrigerator section at the evaporator went ahead and cleared both tubes from the back melted out of operator in the freezer section is breezer section replaced the Fan assembly which has both thermostats on it confirm that evaporated thermostat the thermostat that goes on the coil is out of spec Customer to monitor

As per Technical Service Pointer W11540964, existing element with brass bushings replaced by Element (W11537778) with stainless bushings. Tested unit and found no leaks. Heater drawing appropriate current and heating properly. Job complete, unit is good to go. No further issues at this time.

Upon arrival customer stated unit would get extremely hot on the ui section where the oven exhaust is located. Customer stated she was very unhappy with the poor design. Gave customer the number to customer service and escalations. Customer asked if there was suppose to be a back panel on the rear side of the unit. Could not find one in the parts breakdown. Contacted DH and Whirlpool parts rep. This unit is a base model that has no rear panel. Other models do have the back panel which this one doesnt. Advised customer the control area would get hot due to the exhaust being right below it. Customer states they are calling Whirlpool to relay issues. Unit functions as designed. No further issues at this point.

Customer reported ice maker not working properly. Upon arrival found ice maker and auger motor frozen up. Ordering ice maker and auger motor. Will return when parts get authorization approval to proceed with repairs. ;

Unit called in on 10/17 before warranty expired. Customer reported F7E1 still popping up on unit and unit not finishing cycle. Upon arrival called techline and let them know all the parts I had already replaced. I had replaced all major parts except for the lower harness. Techline automatically stated that the harness is probably the issue. After multiple tests we found that the wires on the J12 connection that lead to the actuator were not getting proper resistance and that the control was not giving the proper dc voltage to actuator. Techline stated that if one of the wires is damaged or shorted that it would automatically short the control and actuator. Techline advised me to change out the lower harness, control, and actuator on the next visit at the same time. Waiting on control to be received. Ordering lower harness and actuator. Will return when parts are available to complete repairs. Sr 7734912822; ordrng 1 W11545744 (Lower harness) and 1 W10913953 (Actuator)

Complaint is of noise issue coming from freezer. Customer had recording of noise. Sound like fan is hitting ice buildup. Customer had loss of cooling overnight. During visit fresh food at 40. Freezer at 4. Might be having defrost issues. Will order new control. ; ordrng 1 W11546690 (Control)

Customer reported water smelling musky/dirty when using steam option. Upon arrival tested unit in steam cycle/wrinkle mode. As soon as the water started spraying I opened up unit and the water smelled really bad as if it were dirty water coming into the unit. Let customer know that the unit has no components that will taint the water. The water coming into unit smelly or dirty is a water issue. Added tie wire to dryer vent. Found no issue with unit functionality. Unit functioning as designed. ; used 1 WP8567668 (Tie wire) from stock

Call customer to give ETA customer wants to reschedule for tomorrow made appointment for tomorrow morning; schdld next appmnt for 10/27 THU 9

Replace control board tested unit everything pass and diagnostic test got no error code on icemaker everything running as designed

Blemish on new part reordered. Everything already paid. M; ordrng 1 W11417192 (Chimney)

Unit has PL1 authorization. Returned with part needed. Installed new panel. Tested unit after re assembly. Unit now functioning as designed. Unit starts right up as needed without any issues. All components on unit functioning as designed.

Upon arrival customer stated they werent aware of the charges for services. Customer is denying service. Moving on to next call. No further issues at this point.

Customer reported squealing sound coming from unit at random times. Upon testing multiple times heard mild squealing which sounded like was coming from the belt. Replaced splutch kit and belt. Re assembled unit and tested unit again multiple times. Unit now functioning without any squealing or excessive noise.

Customer reported noise coming from behind unit. Upon arrival found vibration noise was starting when condenser fan turned on. Almost as if a light metal to metal vibration. Adjusted back metal cover multiple times. Also found that the ice container was vibrating as well due to not being pushed in all the way. Waited for a while after making adjustments and we could no longer hear the vibrating noise. Added tie wire to water valve in the back. Unit now functioning as designed without any excessive vibrating noise. ; used 1 WP8567668 (Tie wire) from stock

Tested unit. Found ice maker tray detached from motor. Replaced ice maker. No further issues. Job complete. ; used 1 W10873791 (Ice maker) from stock

Customer stated unit display has never worked, confirmed display not illuminating. Pulled unit out to test voltage, L1-L2 244 volts, L1-G 120, L1-N 214, L2-G 120, L2-N 214, N-G 92. Neutral being provided almost another full leg of power. Advised to have electrician resolve electrical issues. Attempted to change display board just incase to no anvil. Advised customer if electrical repair doesnt resolve the to call us back. If customer calls back please order electronic control & W11454514 main harness (just need terminal control)

Last trip found faulty burner head. Replaced burner head and issue persists. Dug deeper and found issue with orifices. Ordering orifices to resolve the issue and bringing center valve back just incase. ; ordrng 1 W11205318 (Orifice)

Customer stated unit stopped dispensing water. Found cause to be clogged filter. Advised customer to change filter.

Returned with part needed to repair. Installed new strike. Removed the piece of the strike that was stuck inside the lid lock. Tested unit. Unit now functioning as designed and locking/unlocking when needed.

Returned with part needed to repair. Installed coin chute. Called techline to make sure I was putting jumper back on the proper connection that I had taken it off from. Techline told me it was the J2 connection on small board. Re assembled unit. Tested unit with coins. Unit now functioning as designed. Sr 7734755715

Upon arrival customer had water flowing over the base of the freezer floor, damaged floor and caused rusting on internal metal, also caused the liner to eat away and deteriorate (which is unrepairable). Found cracked ice maker housing leaking a good amount per service pointer W10476206 replace or remove ice maker, customer stated to remove ice maker unit. Also leaking was from evap per service pointer W10632338E replace the drain tube, S38230 service pointer Customer would be in contact to schedule repair after talking to whirlpool and or insurance.;

Called tech line spoke with Sterling received sr 7734912638. Unable to pull up all info besides serial. Safety team is closed to document. Customer broke door latch. Got serial and model number, parts needed to repair are discontinued. Customer is going to get a new unit

Upon arrival replaced faulty bin with new. Tested unit and unit functions as designed. No further issues at this point.

I verified a seized compressor. As per technical service bulletin W11634348 a compressor kit is needed. ; ordrng 1 W11370574 (Compressor) and 1 WPW10197428 (Relay start device)

Customer complaint of FC Icemaker not producing ice. Verified FC temperature of 0.3F and found 120vac supplied to IM when Door Switch made. Verified resistance value of Inlet Water Valve in-spec at 195Ohms. Proper water supply to machine checking good. Observed IM rotate through several harvest procedures without actuating solenoid in valve assembly. Jumped contacts L & V at Icemaker and observed Inlet Water Valve send water to IM. Diagnosing as failure of IM Module and replaced Icemaker (W10884390) to address issue. Testing of unit found successful completion of harvest rotation punctuated by water fill. Job complete, unit is good to go. No further issues at this time.

Tested unit. Not drying dishes. Element not heating. Good power. Replaced bad element. Now heating. No further issues. Job complete.

I verified a damaged water tube. ; ordrng 1 WPW10463317 (Water tube (cabinet)) and 1 W10837812 (Water tube)

Tested unit. Upper spray arm not spinning during wash. Found debris blocking spray ports. Cleared debris. Unit is working properly. Job complete.

Upon arrival replaced recalled heater and installed new style. Tested unit for leaks, none present. Tested unit for error codes, none present. No further issues at this point

Customer reported originally unit would not drain. Customer states unit will not start up at all. Upon arrival found that unit would not start cycle. Looked under unit and found that gear case had been severely leaking oil. Stator and rotar were drenched in oil. I also noticed the wire harness had been rigged(spliced/taped) multiple times and that some of the wires did not even connect properly. Customer states another company had came out in the past to fix unit. Ordering control, lower harness, gearcase, stator, rotar, clutch, and slider. Rescheduling water valve, drain pump, and lid lock assembly just in case. Will return when parts are available to finish repairs. ; ordrng 1 W11400681 (Control) and 1 W11409746 (Lower harness) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotar) and 1 W10734521 (Slider)

Unplug had come undone used a zip tie to reassure that shouldnt happen again; used 1 Wp8567668 (Tie) from stock

Only issue I found on the unit is they have the loss of power error code pop-up there is construction on this site though so I cant go forth with any kind of repair until we know for sure that the unit has not been turned off and the code is Ray fully there right now the unit is cooling as it should

Checked washer to see if theres any error codes got bad valves and bad latch need to order parts to fix issue that customer no customer is OK with rescheduling to order more parts.; rqstng P&A on 1 W11316255 (valve) and 1 W11322903 (cntrl-elec) and 1 W11316256 (valve) and 1 W11316250 (latch)

It was reported that unit is throwing an F6E1 error code as well as the control panel button strip coming off. Upon arrival customer had stated the error code had went away and that the unit started working again. Found that the button strip thats on the control panel was coming off which means part is defective. There was no way I could get the button strip to stay on properly. Ordering control panel, UI panel, and waiting on control board to arrive just in case. Will return when parts are available to complete repairs. ; ordrng 1 W11413965 (Control panel) and 1 W11414079 (Ui panel)

Upon arrival replaced faulty bin thermistor and clip with new. Tested unit and unit functions as designed. No further issues at this point. Customer began cleaning unit after repair.

Upon arrival ice maker was not working. Stated unit was serviced few years ago and they replaced ice maker. Ordering ice maker service kit, ice maker, bin, PCB, silicone, and clip. ; rqstng P&A on 1 DA97-13718C (Ice maker) and 1 DA92-01192C (PCB) and 1 DA82-02367A (Clip) and 1 DA97-14504C (Tray) and 1 Da81-05595a (Silicone)

Customer complaint of refrigerator not dispensing ice. Replaced Icemaker Assembly (241798231) & Ice Bucket Assembly (241860803) to address issue. Reassembled unit and tested to find ice now dispensing properly through door dispenser. Job complete.

I replaced the faulty igniter. Issue is resolved.

I verified a gap between the liner and frame. Customer scooped out the insulation and was burnt but indicated she was fine. Ive sealed the liner for both the fridge and freezer.

Found defective drain pump replaced good to go test it out with customer

Upon arrival removed unit and cleaned dryer ventilation. Reassembled unit and tested unit. Unit functions as designed. No further issues at this point.\