Service History 6 - ApplianceCare

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJV00

Near Kerrville, TX 78028

Colton B.

Job Details: 07/20/2021

"Issue is a leaking ice maker again and food freezing in refrigerator. Food freezing is due to food being directly in front of vents, talked to customer about that. Called techline again on the leaking issue, issue has been passed along to engineering and review. Will call me or customer for further action (SR: 7729755250)."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near San Antonio, TX 78264

Jesus C.

Job Details: 07/20/2021

Installed new water supply line and water valve. No further issues. Tested to complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB2

Near Helotes, TX 78023

Justin

Job Details: 07/20/2021

Need kickplate screws for unit. ; ordrng 2 WPW10503548 (Kickplate screws)s

We serviced a

KITCHENAID COOKTOP ELECTRIC

Model KECC604BBL00

Near Center Point, TX 78010

Colton B.

Job Details: 07/20/2021

"Issue was an arcing cooktop and power light stuck on. Found RF burner switch to be the issue. Replaced switch, unit tested good. Called cost of RF infinite switch."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near San Antonio, TX 78252

Jim G.

Job Details: 07/20/2021

I could not duplicate any issues however customer explained that it happens intermittently. Will replace sump pump and motor. ; ordrng 1 W11085683 (Motor Sump Assembly)

We serviced a

WHIRLPOOL RANGE

Model WFE510S0HB1

Near Von Ormy, TX 78073

Jesus C.

Job Details: 07/20/2021

Stove out of warranty without closing paperwork. Customer will need to provide paperwork to continue service.

We serviced a

KENMORE FREEZER

Model 253.447331

Near Comfort, TX 78013

Colton B.

Job Details: 07/20/2021

Issue was poor cooling. Found uneven frost pattern on evaporator. Finding issue to be a restriction in the evaporator.

We serviced a

MAYTAG WASHER

Model MVW7230HW0U

Near Boerne, TX 78006

Colton B.

Job Details: 07/20/2021

"Customer said not draining and lid not locking. Found broken drain pump, shorted wire harness and broken latch. Ordered parts and will contact customer when parts come in. Serial number indicates a 2021 manufacturing date. ; ordrng 1 W11394572 (Lid lock assembly) and 1 W11457841 (Latch) and 1 W11130936 (Harness lower)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS

Near San Antonio, TX 78224

Jesus C.

Job Details: 07/20/2021

Tested unit. Set bake at 300. Temp reading at 275. Oven not calibrated. Calibrated oven. Set bake at 300. Temp reading 300. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78249

Sebastian

Job Details: 07/20/2021

#2990 Found that control has 120 V fair to it but will not start or going to diagnostics found that the drain pump on the bottom of the unit has broken wiring at the plug and the pump itself is become disassembled in someway ordering pump and harness also found that unit has a bad actuator ordering actuator as well as damper assembly and control for for further troubleshooting these parts should resolve all issues.Parts team to reach out when all parts are available; ordrng 1 W11417466 (Control) and 1 W11545744 (Harness) and 1 W11130362 (Dampers) and 1 W10913953 (Actuator) and 1 W11399437 (Pump)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78237

Richard G.

Job Details: 07/20/2021

Customer complaint is that the unit is not washing. Entered diagnostics and found error codes F0E4 high water temperature during rinse cycle. Hoses are installed correctly. Replaced inlet valve. Ran unit through diagnostics cycle. Unit tested good.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ00

Near San Antonio, TX 78247

Shawn W.

Job Details: 07/20/2021

"I removed the old freezer door by removing the kick plate, hinge, door handle, electrical connections, ice maker cabinet and water and ice maker lines and replaced with a new door that comes with the separator, a new UI and ice maker. I reconnected the hinge, water and electrical lines, ice maker cabinet, handle and kick plate. I heat treated the seal. Unit is now fully functional."

We serviced a

SAMSUNG DRYER

Model DVE52M7750V/A3

Near Fair Oaks Ranch, TX 78015

Douglas H.

Job Details: 07/20/2021

Customer requested a routine maintenance check. Checked unit over. Unit functioning as designed. Not finding any issues.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HB06

Near Helotes, TX 78023

Justin

Job Details: 07/20/2021

"Unit has some frame damage to cover, would need to order and replace. Frame is rubbing against transformer. Customer is going to speak with builder about replacing. ; ordrng 1 W10845689 (Case outer)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Cibolo, TX 78108

Chris S.

Job Details: 07/20/2021

Customer stated dryer making a scratchy noise. Found issue to be Bobby pins to be in the blower wheel. Tested unit everything working properly.

We serviced a

SAMSUNG DRYER

Model DV50K7500EW/A3

Near Boerne, TX 78006

Douglas H.

Job Details: 07/20/2021

Last trip found both rear rollers failed or failing. Replaced both rollers to resolve the issue. Unit testing good now with normal noise. Customer paid in full on first visit.

We serviced a

MAYTAG REFRIGERATOR

Model MFT2778EEZ00

Near San Antonio, TX 78250

Sebastian

Job Details: 07/20/2021

Found that my icemaker was not plugged in all the way tested all the functions with tech line as I did not feel very good about the fan being the only cause of the problem confirmed with tech line that likely adapter is needed they wanted me to disable to user interface in the deli drawer as it is malfunctioning and became causing issues and also found that the icemaker wasnt plugged in all the way because it was not turning in test mode reset error codes on icemaker by unplugging unit. recommended a customer that they try to run unit as it is now that the icemaker is plugged in right and the user interface is disabled

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS

Near San Antonio, TX 78240

Sebastian

Job Details: 07/20/2021

Replace the heating element and tested unit unit working as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS01

Near Shavano Park, TX 78230

Zachary

Job Details: 07/20/2021

"Checked built in refrigerator, no lights were on and it was not cooling. Only sign of power was small deli UI in bottom right of RC blue light was on. Circulated power from breaker and above fridge on switch, no change. Appearing to be a control board issue. Ordering control board to resolve issue.ordrng 1 WPW10200659 (Control board)"

We serviced a

KITCHEN AID ICEMAKER (STANDA

Model KUIC15PLTS1

Near Shavano Park, TX 78230

Zachary

Job Details: 07/20/2021

"Checked ice maker and found unplugged. Attempted to put ice maker back in but drain tube was near impossible to reinstall properly. Finally managed to reinstall properly. Tested ice maker, confirmed recirculating pump assembly needs to be replaced. In the process noticed water tube going from inlet valve to ice maker has a pin hole size leak in it. Ordering hose and returning with pump assembly.ordrng 1 W10823511 (Water tube)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near San Antonio, TX 78232

Zachary

Job Details: 07/20/2021

"Called tech line and talked to Robert SR# 7731292980. Customer complaint is temperature fluctuations in refrigerator and light on dispenser. While waiting I found Service pointer# WP11316865A condensation or sweating on flipper mullion recommended going to Test# 85 and turning flipper mullion heater on full time to wick moisture out. Robert confirmed the fix. Discussed specifications of temperature fluctuations, due to designed defrost cycles and refrigerator is working as designed. UI light is doing the opposite as it should coming on during the day and turning off at night, ordering new dispenser UI tor resolve. This now being the 4th new dispenser UI. However, completely separate issue. ; ordrng 1 W11442053 (Dispenser Ui)"

We serviced a

KITCHENAID COOKTOP ELECTRIC

Model KECD867XBL02

Near San Antonio, TX 78247

Zachary

Job Details: 07/20/2021

Customer is going to call and get unit dispatched properly. It is under extended warranty with. Kitchen aid issue is rear center infinite switch needs to be replaced W10215034.

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near San Antonio, TX 78247

Zachary

Job Details: 07/20/2021

"Called whirlpool tech line and spoke with Austin, discussed model# issues. Got that straightened out and updated on Whirlpools end and on ours. SEE PICTURE WITH UPDATED PER TECHLINE MODEL#. NEW SR# 7731290693, original is included in notes and on whirlpool new SR#. Confirmed that we have a bad drain pump caused by syphoning issue that has since been fixed, drain pump in turn sent too much DC voltage to control and shorted board out. Ordering new control board and drain pump to resolve issue.; ordrng 1 WPW10661045 (Drain pump) and 1 W11124765 (Control board)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Cibolo, TX 78108

Zachary

Job Details: 07/20/2021

Replaced outer glass panel on oven door. Tested range and it is now working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Cibolo, TX 78108

Zachary

Job Details: 07/20/2021

"Checked dishwasher, complaint is that dishes are not drying. Found error code F5E1- door switch stuck open. Removed front panel released stuck switch. Reinstalled panel, put unit through diagnostic test cycle. Dishwasher is working as designed. Educated customer on prewash procedure and the benefits of rinse aid. Also, gave customer ESP flyer through email. If issue does arise again, order new latch before returning part# W10653840."

We serviced a

KITCHEN AID OVEN ELECTRIC (D

Model KOST100ESS00

Near Boerne, TX 78015

Colton B.

Job Details: 07/20/2021

"Issue was a blown thermal fuse. Replaced thermal fuse to resolve issue. After further diagnosis found that the blower fan is not working. Fuse on this trip. P&A request on part, customer wants to try and find it. ; ordrng 1 WPW10545291 (Fuse), rqstng P&A on 1 W11245567 (Blower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near San Antonio, TX 78232

Jim G.

Job Details: 07/20/2021

I verified that the unit is functional however a slightly higher that normal.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Corpus Christi, TX 78410

John L.

Job Details: 07/20/2021

"Installed component, recalibrated and tested. Issue has been resolved."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Corpus Christi, TX 78415

Adam

Job Details: 07/20/2021

Customer complaint of unit not cooling. Customer explained to me upon arrival that she has been unplugging and plugging the unit in and that seems to be working for her for the last week. Further inspection shows back of freezer wall covered in ice which in turn is not allowing air to circulate into the fridge compartment. Several parts will need to be ordered to resolve this issue evaporator fan motor part number WP2315549Rescheduling this job to myself for tomorrow because I need to confirm part number with partner team/Macon. Will follow up with the name part cost and part number for other part after speaking with partner team/Macon.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Corpus Christi, TX 78418

John L.

Job Details: 07/20/2021

"Inspected unit, found suspension on unit weak will need to get replaced. Also unit has leaked lubricant from gearcase. Will need to replace gearcase, belt and splutch to resolve issues.; rqstng P&A on 1 W11228718 (suspension) and 1 W10870913 (gearcase) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10427633 (shield) and 1 W10834890 (washplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Ingleside, TX 78362

Michael

Job Details: 07/20/2021

"The appliance isnt cooling per customer. Opened the FC, it was cold but the fan wasnt coming on, the compression was coming on and working properly, installed the fan, the fan and appliance are working normal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBB00

Near Corpus Christi, TX 78414

Adam

Job Details: 07/20/2021

Installed new icemaker tested unit issue resolved. Unit is out of warranty customer paid for parts and labor for a total of 228.83. Issue resolved

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW0

Near Corpus Christi, TX 78418

Adam

Job Details: 07/20/2021

Customer complaint of oven door seal not connected. Inspection of unit shows seal not seated correctly. Reposition seal and set locking pins issue resolved

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Corpus Christi, TX 78414

Adam

Job Details: 07/20/2021

Customer complaint of user interface not working. Inspection of unit shows unit is receiving power interface is also receiving correct voltage but keys not responding. Customer is able to use the stove but is having to use the app through her tablet to cook things. Unable to enter diagnostic keys nonresponsive. Order UI and control board to solve issue. Job should be considered double labor. Also have not scheduled return date pending part arrival; ordrng 1 W11105007 (Ui) and 1 W11253187 (cntrl-elec) and 1 W11253188 (cntrl-elec)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Ingleside, TX 78362

Michael

Job Details: 07/20/2021

"Making a grinding noise per customer. F0E2over suds error code, cleared error and tested the spin cycle, making a humming noise and shaking real bad. Replaced the the gearcase, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is no longer making the noise and working normal"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Corpus Christi, TX 78411

John L.

Job Details: 07/20/2021

"Inspected unit, found no power getting to unit. Tested outlet for voltage, outlet has voltage. Adjusted prongs on cord, was able to restore power to unit. Issue with outlet, worn clips not allowing for contact to supply voltage to unit. Unit working as designed, customer will need to get outlet replaced.."

We serviced a

KITCHENAID ICEMAKER

Model KUID308ESS0

Near Robstown, TX 78380

John L.

Job Details: 07/20/2021

"Inspected unit, ran test. Found issue to be leak within evaporator, the escaping of air can be heard and felt at rear of evaporator. Evaporator will need to be replaced to resolve this issue. Customer will get back to us if going through with repairs WPW10218037."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Corpus Christi, TX 78414

Adam

Job Details: 07/20/2021

Customer complaint of Bello holding water. During my visit there was an error code for door unlock error and overflow conditions. Testing on these components show no problem doorlock responds to commands every time and overflow condition I contribute to foam/suds in the system. well inspecting the unit there was no standing water in the bell at time of appointment but even after running unit through quick test cycle there was no standing water. I did advise customer of a lot of upkeep that is required of a front load washing machine one being cleaning and washing the Bello for best Water runoff when it does collect their natural. Issue resolved

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Aransas Pass, TX 78336

Michael

Job Details: 07/20/2021

"Making a loud noise during the wash cycle per customer. No error codes, tested the spin cycle and agitation cycles manually, no abnormal or grinding noises. Calibrated and performed a diagnostics test, completed with no issues or error codes. Possibly due to an unbalanced. The appliances isnt making any abnormal noises, has a smooth spin cycle, the appliance is working normal."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Aransas Pass, TX 78336

Michael

Job Details: 07/20/2021

"Not agitating or completing the wash cycle per customer. I looked underneath and found the actuator had popped out of the slider, removed the shield and put it back in place temporarily. Confirm the actuator needs to be replaced, please reschedule when the part comes in ; snapped 2 QuickPics"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Aransas Pass, TX 78336

Michael

Job Details: 07/20/2021

"Installed the actuator, the control wasnt in my bin. Calibrated and performed a diagnostics test, completed with no issues or error codes. Not necessary to replace the control, the appliance is working normal."

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near Rockport, TX 78382

Michael

Job Details: 07/20/2021

"Installed new burner head, tested the burner, it has clean blue flame and no smoke coming off of it, the appliance is working normal"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Rockport, TX 78382

Michael

Job Details: 07/20/2021

"Installed new drain pump inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"

We serviced a

WHIRLPOOL RANGE

Model KGRS505XSS04

Near San Antonio, TX 78261

Shawn W.

Job Details: 07/16/2021

I removed the burner console and the damaged valve and replaced it with a new one. I tested the burners. They are now all operating as designed except the middle one. Our customer was not aware because she does not use it. She would rather it not be repaired since she does not use it.

We serviced a

SAMSUNG REFRIGERATOR

Model n/a

Near San Antonio, TX 78248

Jim G.

Job Details: 07/16/2021

Verified a slightly seized. I was able to cleaner it however I explained to customer that the rails are extending to fullest.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78250

Sebastian

Job Details: 07/16/2021

Found that there were no error codes on the unit unit is spinning very well and balanced customer had a concern that the drain pump was going on its own with the lights off gave customer instructions on soap loading after going through entire unit and putting unit into a normal load For testing cannot find any errors or problems with unit cleared out pressure tube and calibrated unit just in case

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near San Antonio, TX 78255

Douglas H.

Job Details: 07/16/2021

Last trip found faulty ui. Replaced ui to resolve the issue. Unit performing as designed now. No further issues at this point.

We serviced a

WHIRLPOOL COOKTOP ELECTRIC

Model WCE55US0HS01

Near San Antonio, TX 78239

Zachary

Job Details: 07/16/2021

Checked electric cooktop and found all functions working as designed. Customer complaint is that FL element is turning on and off depending on what setting it is on. Tested all at various settings and infinite switches are working as designed. Educated customer on the mechanics and physics of the design. She now understands and just needs time to get used to how the new design works. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG540H0ES0

Near Boerne, TX 78015

Douglas H.

Job Details: 07/16/2021

"Customer stated when selecting bake unit starts then shuts off immediately, and left front burner not functioning properly. Tested unit to find issue with left front burner is the burner head not dispersing gas properly. Then found oven issue is gas valve turning off the gas flow only on bake, worked properly on broil. ; rqstng P&A on 1 WPW10515455 (burnr-head) and 1 W10919226 (regulator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near San Antonio, TX 78232

Jim G.

Job Details: 07/16/2021

Console is warped and damage. Will order a new console. ; ordrng 1 W11460908 (Console Black)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Universal City, TX 78148

Zachary

Job Details: 07/16/2021

"Checked dishwasher, complaint is that pod pops out during wash but does not break down and dishes are not clean. Checked water line and water was not turned on. Turned on water and put unit through diagnostics test cycle. All functions checked good. No issues or error codes found. Educated customer on prewash procedure and rinse aid. Dishwasher is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near San Antonio, TX 78253

Justin

Job Details: 07/16/2021

"Ran unit through diagnostics, agitator needed to be tightened down. No fault codes stored in unit."

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HB07

Near San Antonio, TX 78252

Jesus C.

Job Details: 07/16/2021

F1E4 error code. Will not start cycle. Found frame dented near door switches and hinges. Frame not repairable. Will need to call and document with techline. ; schdld next appmnt for 7/19 MON !

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near San Antonio, TX 78232

Jim G.

Job Details: 07/16/2021

Replaced faulty lid lock. Issue resolved.

We serviced a

WHIRLPOOL DRYER

Model WHD3090GW0

Near San Antonio, TX 78238

Sebastian

Job Details: 07/16/2021

Found that the belt was shredded up pulley was not damaged the spring had come loose was able to reinstall bill and get unit running the belt has been destroyed will not last very long must order belt returning with pulley and motor just in case motor is working as it should pull it doesnt have any damage or any sharp points that should be cutting the belt belt most likely ran off track; ordrng 1 461970110511 (Belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Converse, TX 78109

Chris S.

Job Details: 07/16/2021

Customer stated that freezer has frost in front. Found issue to be bad door seal the magnets In door seal keeps falling out. Have to order whole door assembly.; ordrng 1 LW11037733 (dor-fip)

We serviced a

WHIRLPOOL DRYER

Model WED8500DC1

Near San Antonio, TX 78253

Justin

Job Details: 07/16/2021

"#8372 gate code, code F4E3, F4E4, F2E1, F4E2. Tested unit out diagnostics passed. No issues found, charging service call on other job."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near San Antonio, TX 78254

Justin

Job Details: 07/16/2021

"Calling trade team to cover repair, trade team says they see AIG warranty. Warranty doesnt start until July 23rd of July. Trade team is going to cover the repair WXSY100NPL1. Looked over unit, working as designed. Customer will take out ice bin little more often and clean out."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near San Antonio, TX 78253

Justin

Job Details: 07/16/2021

"Water supply was turned off to unit, turned water on and unit is working as designed."

We serviced a

JENN-AIR OVEN ELECTRIC (D

Model JJW2830DP01

Near Rio Medina, TX 78066

Justin

Job Details: 07/16/2021

"Called tech line found the unit to have bad house power, will need customer to get a certified electrician."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near San Antonio, TX 78238

Sebastian

Job Details: 07/16/2021

6110 Replace the control unit and tested unit looks good to go

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near San Antonio, TX 78240

Sebastian

Job Details: 07/16/2021

Could not get a hold of customer called several times can I determine whether or not they have bought in the latch and want to repair or want me to order latch for snow indication of customer called in to have appointment put back up I think Im the one that put this appointment up by accident. Will call customer Ganna end of the day to see if they still want to go through with repair

We serviced a

SAMSUNG REFRIGERATOR

Model RS2555SL

Near Windcrest, TX 78239

Chris S.

Job Details: 07/16/2021

Customer stated that icemaker wasnt working. Found icemaker arm broke off. Ordering icemaker assembly. ordrng 1 DA97-00258C (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near San Antonio, TX 78252

Jesus C.

Job Details: 07/16/2021

Installed new drain pan kit. Installed new evap fan motor. Changed defrost to 8 hour. No further issues during testing. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near San Antonio, TX 78254

Justin

Job Details: 07/16/2021

"Replaced deli drawer, found left side fridge door dented causing the door switch not to engage. Will need to replace door.; ordrng 1 W11435353 (Left fridge door)"

We serviced a

WHIRLPOOL OVEN ELECTRIC (S

Model WOS51EC0HS02

Near San Antonio, TX 78254

Justin

Job Details: 07/16/2021

"Took unit down to -10 degrees and testing at 350. Unit dipped too low, moved back to 0 on calibration and unit tested fine."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near San Antonio, TX 78250

Jesus C.

Job Details: 07/16/2021

Restriction in unit. Vacuum and recharge unit. Waiting on evap. ; ordrng 1 12477102 (Roller)

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM02

Near San Antonio, TX 78213

Sebastian

Job Details: 07/16/2021

Changed out door remove handle removed ice at bottom of been customer to monitor

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Victoria, TX 77904

Jim

Job Details: 07/16/2021

"Customer states that washer lid is broken. Check lid, see picture. Order lid, please reschedule when parts arrive.; rqstng P&A on 1 W11259006 (Assembly, lid, glass)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Victoria, TX 77901

Jim

Job Details: 07/16/2021

"Customer states that dishwasher will not run. Check power to UI, no power output. Order control and UI. Please reschedule when parts arrive.; rqstng P&A on 1 W11368911 (Housing Assy., UI) and 1 W11305308 (Control)"

We serviced a

MAYTAG RANGE

Model MER8700DE0

Near Victoria, TX 77904

Michael

Job Details: 07/16/2021

"The customer heard a loud pop and its not maintaining the heat. No error codes, activated the bake element, not coming on, activated the broiler, its heating up. Removed the back cover and tested the bake element, bad element. The customer agreed to make the repair, installed new bake element, preheated the oven, it heating and working normal."

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Sinton, TX 78387

John L.

Job Details: 07/16/2021

"while prepping unit for install of component, found issue was not with drain pump but with wiring harness. Wire had been disconnected from drain pump port connector. Re-crimp connector, tested after adjustments were made. Unit has now regain function and issue has been resolved."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ0

Near Portland, TX 78374

John L.

Job Details: 07/16/2021

"Called Techline and spoke with JoelChecked all components icemaker has function and calls for water, but no water dispensing. Unhooked line from door and tested for water, water dispenses. No blockage at spout to icemaker. Blockage internal. Techline asked to test for voltage to heater and also ohm out heat, no read on heater. Techline recommends to replace door. SR#7731261575; rqstng P&A on 1 W11026425 (dor-fip)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Corpus Christi, TX 78410

Adam

Job Details: 07/16/2021

Installed housing calibrated unit ran purification cycle issue resolved.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HW4

Near Rockport, TX 78382

John L.

Job Details: 07/16/2021

"I inspected unit then fan would not turn on, was coming from fan removed and replaced fan. Tested after installation and issue has been resolved."

We serviced a

WHIRLPOOL MICROWAVE

Model IMBS104GSS02

Near Rockport, TX 78382

John L.

Job Details: 07/16/2021

"Installed components, return power to unit. Display lit up and it is working without issue. Issue on this unit has been resolved"

We serviced a

WHIRLPOOL WASHER

Model WTW6800WW1

Near Corpus Christi, TX 78413

Adam

Job Details: 07/16/2021

Previous technician diagnosed unit as water valve. Replaced water log to resolve issue and checked all softeners and valves functions. Unit now runs and works as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Corpus Christi, TX 78414

Adam

Job Details: 07/16/2021

Inspection of unit shows error code for F 61 comes back as UI miscommunication and ACU failure. Cleared error codes and try to run unit air cut flashing for UI miscommunication but no longer receiving ACU failure. Replace control board and display resolve issue; ordrng 1 W11348055 (Control)

We serviced a

KITCHENAID ICEMAKER

Model KUIC18NNZS0

Near Port Aransas, TX 78373

John L.

Job Details: 07/16/2021

"Inspected unit, ran tests. Unit is working fine, explain to customer how unit functions. Issue resolved."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Corpus Christi, TX 78414

Adam

Job Details: 07/16/2021

Install both auger motor and ice been tested unit issue resolved. Customer did state that icemaker was dispensing ice just fine for the past few days. Issue resolved

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Corpus Christi, TX 78414

Adam

Job Details: 07/16/2021

W11544031 Service pointer. W11025151 install info. Sr# 7731142141. Customer complaint same as previous visit oven temperatures are extremely hot. Call tech line to troubleshoot the issue number above. Tech line referred me to service pointer for this specific issue. Ordering oven kit to add or supplement insulation on oven door and oven cavity. Customer however Feels like this will not resolve the issue and will be contacting whirlpool customer service as well as safety department.; ordrng 1 W11025151 (insulation)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Victoria, TX 77901

Michael

Job Details: 07/16/2021

"Wont complete the wash cycle and lid lock clicking on and off per customer. F7E6 motor fault error code, cleared error code and tested the the lid lock, its working normal. Looked underneath the the appliances and found the actuator were having issues with popped out of the slider, didnt have a new actuator to replace it with, removed the shield and put the actuator back into the slider for the customer to possibly use the washer until we return, confirmed the actuator needs to be replaced. Please reschedule when the part comes in.;"

We serviced a

IKEA MICROWAVE OVEN

Model IMBS104GSS02

Near Spring Branch, TX 78070

Jim G.

Job Details: 07/16/2021

"Brian with Technical support advised to reorder all parts control, membrane (ui) and the UI control boards as well and replace them all at the same time. ; ordrng 1 W11160285 (Membrane (panel)) and 1 W11160286 (UI Control Board(s)) and 1 W11196485 (ACU)"

We serviced a

WHIRLPOOL MICROWAVE

Model n/a

Near Boerne, TX 78015

Douglas H.

Job Details: 07/16/2021

"Customer stated light goes out almost immediately after putting in anew bulb. Found issue to be a faulty control sending voltage to light socket even in the off position, verified that by checking voltage on the board. ; rqstng P&A on 1 W10810046 (cntrl-elec) and 1 8206232A (lamp 40 watt)"

We serviced a

WHIRLPOOL THIN-TWIN 24' LE

Model CGT9100GQ1

Near San Antonio, TX 78215

Jesus C.

Job Details: 07/16/2021

Unit still having same error code. Will order and replace control and sensor. Will need second tech to help remove dryer. ; ordrng 1 W10448876 (Pressure sensor) and 1 W11290067 (CCU)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Universal City, TX 78148

Chris S.

Job Details: 07/16/2021

Customer stated that washer was making a loud horrible squeaking noise. Tested it in high spin by itself and it was making a horrible noise found issue to be gear case. Ordering gear case in part is out of stock; ordrng 1 W11423758 (Gearcase)

We serviced a

KITCHENAID MICROWAVE OVEN

Model KEMS308SSS05

Near San Antonio, TX 78232

Zachary

Job Details: 07/16/2021

"Removed oven microwave combo from cabinet and replaced magnetron. Put oven back together and back in cabinet. Tested microwave and it is now working as designed."

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH53521HZ5

Near Schertz, TX 78154

Chris S.

Job Details: 07/16/2021

Customer stated the microwave is not heating. Found issue to be faulty magnetron. Changed out magnetron tested unit everything working properly except lightbulb under microwave stays on ordering control board to fix issue. Control board is out of stock.; ordrng 1 W11467778 (Control board)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near San Antonio, TX 78209

Sebastian

Job Details: 07/16/2021

Unit has hard ducting going to soft ducting going to more hard ducting this mustve caused a crimp because there was a large amount of lint inside the unit remove the lint tested out heater amongst all the other pieces of hardware behind the unit everything appears to be checking good timer the only thing malfunctioning on the unit ordering timer; ordrng 1 WPW10185992 (Timer)

We serviced a

WHIRLPOOL ICEMAKER (STANDA

Model MIM1555ZRS0

Near Boerne, TX 78015

Douglas H.

Job Details: 07/16/2021

Last tech found faulty water level sensor and corroded harness. Confirmed diagnosis. Replaced both parts to resolve the issue. Started clean cycle to allow unit to reset. Advised customer to allow unit to run entire clean cycle to allow unit to reset. Also found filter in unit clogged. Advised customer to replace filter. Unit testing good now. No further issues at this point. Collected p&l

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78224

Jesus C.

Job Details: 07/16/2021

"Installed new gearcase, washplate and cam. Will need to replace belt. ; ordrng 1 W11239857 (Belt)"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near San Antonio, TX 78233

Shawn W.

Job Details: 07/16/2021

I called our customer to let them know I was on the way. He informed me that he had it fixed sooner by another company. Job cancelled.

We serviced a

JENNAIR RANGE

Model JIS1450DS1

Near Fair Oaks Ranch, TX 78015

Douglas H.

Job Details: 07/16/2021

"Unit giving error code of f2e0 key pad disconnected. Removed trim under console, then removed console to find the ribbon cable for key pad wasnt fully inserted into main control. Secured key pad ribbon cable with wire tie to resolve the issue. Cleared error codes and tested unit. Unit is functioning as designed now. No further issues at this point. ; used 1 WP8567668 (Wire tie) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near San Antonio, TX 78239

Shawn W.

Job Details: 07/16/2021

I unassembled the dryer and removed the drum. I replaced the needed parts and reassembled. Tested unit. It is now fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near San Antonio, TX 78247

Shawn W.

Job Details: 07/16/2021

"I found that the shifter had been dislodged from the cam on the gear case. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. This unit will need a new agitator. Part ordered.; ordrng 1 W10913953 (Shifter)"

We serviced a

KITCHEN AID ICEMAKER (STANDA

Model KUIS18PNZB0

Near Saint Hedwig, TX 78152

Chris S.

Job Details: 07/16/2021

Customer stated that icemaker wasnt working right. After running test found issue to be faulty water sensor. ordrng 1 W11542867 (Pump)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near San Antonio, TX 78251

Justin

Job Details: 07/16/2021

"Will need bearing ring, need clip for top console as well. WP8312709; ordrng 1 WP8312709 (Clip)"

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78253

Justin

Job Details: 07/16/2021

"Unit passed fill and harvest, unplugged and reset. Tested again, if customer calls back in we will need to replace ice maker"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near San Antonio, TX 78220

Chris S.

Job Details: 07/16/2021

Customer stated that refrigerator wasnt cooling still. Did a amp draw test and talked to my supervisor Doug found that the issue is an in efficient compressor. Ordering compressor and control board. Need a SS tech to finish repair.; ordrng 1 W11449482 (Control board) and 1 W10507884 (compressor)

We serviced a

JENNAIR DISHWASHER

Model JDB1080AWB

Near San Antonio, TX 78249

Zachary

Job Details: 07/16/2021

"Replaced control board, tested dishwasher. Found zero activity, tested for voltage and power at wall going to terminal all checked good. Defective control board. Ordering another control board to resolve issue. Force scheduled for Thursday, July 22nd. ; ordrng 1 12002710 (Control board)"