We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78201
Sebastian
Job Details: 06/30/2021
Replace both controls as per last technician customer pointed out that they were having moisture issues in door it doesnt seem right found that the hinge portion of the right hand side of the door on the bottom is completely broken appears at the hinge portion is pushing in the inside of the door also found that freezer section springs are malfunctioning ordering parts called Whirlpool to confirm autho; ordrng 1 LW10858417 (Door) and 1 WPW10397636 (Slide L) and 1 WPW10397635 (Slide r)
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near San Antonio, TX 78228
Sebastian
Job Details: 06/30/2021
Found that there was a she caught under the agitator it was very badly twisted all the way to the shaft only way I was able to remove the agitator and she was my breaking the agitator ensure that I was able to fully remove agitator so I know exactly what Im going to need not entirely sure if Im gonna be able to remove the basket it seems to be giving a little bit of trouble ordering gear case just in case I am unable to remove basket ultimately I need to replace the basket and the agitator if I need to do the gear case to get this done I am ordering those parts as well; rqstng P&A on 1 W10752719 (Basket) and 1 W11161960 (Agitator) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 06/30/2021
Did not receive handle that was ordered, Decided to make repair anyway found that handle was still in good condition unit now closes and shuts tightly without popping open
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Olmos Park, TX 78212
Jesus C.
Job Details: 06/30/2021
Tested unit. Loosing dc voltage off control. Called techline. Need to replace control. Sr 7731131812; ordrng 1 W10818296 (Control)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model n/a
Near San Antonio, TX 78238
Jesus C.
Job Details: 06/30/2021
Arrived at office. Maintenance said we are waiting on electrician and owners to arrive. Advised maintenance I will have to return later due to nobody showing up. ; schdld next appmnt for 6/30 WED 3
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS4
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/30/2021
Tested unit. Ligh not working. Found wiring to socket shorted. Repaired wiring. Replaced bulb. Light now working. No further issues. Tested to valve
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78242
Jesus C.
Job Details: 06/30/2021
Actuator disconnected from cam assembly. Need new actuator. ; ordrng 1 W10913953 (Actuator)
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV6180WS1
Near San Antonio, TX 78224
Jesus C.
Job Details: 06/30/2021
Tested unit. Not powering on. Found bad fuse. Reset fuse. Found belt slipped off convect fan. Replaced belt. No further issues. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near San Antonio, TX 78209
Jim G.
Job Details: 06/30/2021
Ive verified that the thermostat was at fault for the nonresponsive co press or but after replacing it ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Hv drier)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near San Antonio, TX 78232
Zachary
Job Details: 06/30/2021
Checked washer F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F5E1 lid switch fault-lid is up, F2E1 UI button stuck. Tested valves manually and valves are stuck with debris. Washer would not go through calibration cycle due to lid lock issue. Ordering valve, and lid lock assembly as contingency to resolve issues. ordrng 1 W11165546 (Inlet valve) and 1 W10810403 (Latch assembly)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KBMC140HSS03
Near San Antonio, TX 78213
Zachary
Job Details: 06/30/2021
Checked microwave oven, found what appeared to be a faulty board. Checked power supply and none present, had to guess and find which breaker was for oven. Found the correct one and microwave turned on. Was helping customer locate and identify other 240 breakers and flipped one that was 2 below MW Oven breaker and it turned off microwave. Was able to trip microwave back on and recommended an licensed electrician for any further fix. Microwave oven is working as designed.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW07
Near San Antonio, TX 78209
Zachary
Job Details: 06/30/2021
Checked refrigerator found RC gasket almost completely falling off. Inspected gasket and it still looked good. Reinstalled gasket. Opened and closed testing, seal is seem less. Refrigerator is working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78220
Zachary
Job Details: 06/30/2021
Replaced ring bearing. Tested dryer and it is now working as designed. New ring bearing has no issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM07
Near San Antonio, TX 78218
Zachary
Job Details: 06/30/2021
Checked refrigerator, found that both FC & RC gaskets are falling apart and not sealing properly letting warm air in both. Pictures included. Also that top left of FC door is sagging slightly. Damper is frozen up and not allowing cool air to flow into RC. Ordering both gaskets, evaporator cover, 2 washers for FC door to resolve issues. FC gasket is OOS, will need to be scheduled when all parts are available.; ordrng 2 WP489467 (Washer)s and 1 W11024683 (Evap cover) and 1 W11030682 (FC gasket) and 1 W11030683 (RC gasket)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Live Oak, TX 78233
Zachary
Job Details: 06/30/2021
Checked upright freezer found loud buzzing noise coming from start device and capacitor on compressor. Ordering both parts to resolve issue.; ordrng 1 W11092533 (Start device) and 1 WPW10350564 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Victoria, TX 77904
Michael
Job Details: 06/30/2021
Making a grinding noise per customer. I didnt heard the noise which sounded like the gearcase, looked underneath and found powder from the splutch which was slipping, the teeth were bad, I didnt have one in TS so I installed the splutch kit W10721967 from job 24083 that I rescheduled which will need to be replaced for that job. Ran a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal and no longer making the noise
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bishop, TX 78343
Adam
Job Details: 06/30/2021
Replacing suspension on unit has not resolved issue. Unit still shakes violently during spin. Removing tub and realigning unit results in the same issue. Will need to Replace tub gear case agitator and cam assembly to resolve issue.; ordrng 1 W10003790 (screw) and 1 3951744 (agitator (complete)) and 1 W10554251 (spin basket) and 1 W10870910 (gearcase) and 1 W10006384 (belt) and 1 W10721967 (drive pulley)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW12
Near Victoria, TX 77904
Michael
Job Details: 06/30/2021
Installed parts ordered, this should solve the issue per service pointer
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Goliad, TX 77963
Michael
Job Details: 06/30/2021
Light was just flashing on rinse, canceled it, F1E1 main control fault, F7E1 basket speed fault, cleared error codes and tried to calibrate, i noticed it didnt agitate properly and when it started to spin it shut down, error code F7E1 error code again, tested the actuator, test failed, ordered the actuator and rescheduled the customer ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Rockport, TX 78382
John L.
Job Details: 06/30/2021
Installed door, and issue has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Corpus Christi, TX 78418
Adam
Job Details: 06/30/2021
installed vent assembly grill gasket and Deflector tested unit issue resolved. I did run water through the unit for several minutes and spray arms were going I did not witness any leaks from top or bottom of unit but I did advise customer to keep an Eye on it. Issue resolved
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Corpus Christi, TX 78414
Adam
Job Details: 06/30/2021
Install cooktop tested unit issue result. Labor should be considered double for encounter glass cooktop
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Corpus Christi, TX 78413
Adam
Job Details: 06/30/2021
Install friction pad tested unit issue result
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Port Aransas, TX 78373
John L.
Job Details: 06/30/2021
Installed evaporator, vacuumed and charged unit. Charged unit with 3.75 ounces of refrigerant. Unit holding charge and pressurize the proper levels. Unit is cooling and
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Port Aransas, TX 78373
John L.
Job Details: 06/30/2021
Install components, powered unit back on after installation. Code F6 E3 communication error has returned. Will need to replace the white panel to resolve this issue.; ordrng 1 W10876351 (panl-cntrl)
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSN608ESS00
Near Corpus Christi, TX 78413
John L.
Job Details: 06/30/2021
Installed components, Vacuum and charged unit. Unit holding vacuum and charge. Charged unit with 7.25 ounces of refrigerant, no signs of leak and unit is cooling. Issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78410
John L.
Job Details: 06/30/2021
Installed compressor and 3way valve, vacuumed and charged unit. Vacuumed held, charged unit with 5.5 oz of refrigerant. Unit holding pressure at proper level. Ran test 4 to configure unit properly, unit is cooling and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Mathis, TX 78368
Jim
Job Details: 06/30/2021
Customer states that washer has no power. Asked customer if apartment maintenance had replaced bad plug, and she confirmed that they had. Checked plug for power, power good. Checked board input for power, power good. Called TechLine, spoke to Austin (SR7731020318), who, through voltage and resistance checks suggested replacing the main board and the lid lock switch. Please reschedule when parts arrive.; rqstng P&A on 1 W11307244 (Latch) and 1 W11498796 (Control, Main)
We serviced a
KITCHEN AID RANGE
Model KSIB900ESS0
Near George West, TX 78022
Jim
Job Details: 06/30/2021
Contact TechLine, speak to Andy (SR7730797837), advised me to calibrate temperature according to the service pointer. Average temperature is 350.2. Calibrate temperature, and preheat oven to 350 degrees in convection bake. Purchased can of store brand jumbo biscuits. Told by TechLine to cook biscuits precisely as ordered by directions. Waited 3-5minutes after preheat to put biscuits in. Checked through door at 5, 8, and 13 minutes. Biscuits almost ready, not quite brown enough. Give 4 more minutes. See photos for biscuits. Biscuits were slightly darker in the rear row and lighter in the front row, but the middle felt the same in either one. Explained that this was the limit of what I could do.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Jim
Job Details: 06/30/2021
Customer states that oven door is not closing fully and oven does not cook food properly. While pulling up Service Matters, noticed a service pointer that was directly related to the problem, but I am unable to pull it up due to unknown error. Call TechLine, spoke to Bruce (SR7731129147). He had me check the oven gasket, hinges, and door for bending, and recommended replacing both hinges. Please reschedule when parts arrive.; rqstng P&A on 1 W11390105 (Hinge, left)
We serviced a
JENN-AIR VENTHOODS
Model JXW8536DS0
Near Boerne, TX 78006
Douglas H.
Job Details: 06/29/2021
Last trip found failing ui control. Replaced ui control to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Comfort, TX 78013
Colton B.
Job Details: 06/29/2021
Issue was a faulty lid latch. Replaced latch, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78258
Shawn W.
Job Details: 06/29/2021
Our customer was experiencing to much ice being produced. I checked the bail arm to make sure it is inserted correctly. This unit is functioning as designed and fully operational. Customer instruct and instal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78253
Justin
Job Details: 06/29/2021
Spoke with customer and we agreed to reschedule. ; schdld next appmnt for 7/14 WED !
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78240
Justin
Job Details: 06/29/2021
Spoke with customer and we are rescheduling for next week ; schdld next appmnt for 7/7 WED !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78249
Justin
Job Details: 06/29/2021
Replaced evaporator fan assembly, console ui and thermistor. Customer is going to leave off for another day.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 06/29/2021
Replaced thermostat first tested unit everything working properly.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near San Antonio, TX 78242
Jesus C.
Job Details: 06/29/2021
Installed new control. No issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/29/2021
Error code F8E1. Replaced faulty water valve. Issue resolved. Tested thoroughly.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE900HBS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/29/2021
Assisted in WIFI connect. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/29/2021
I replaced the control and the shifter. Calibrated unit and tested problems components in manual test mode. Unit is now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/29/2021
Ive verified that the issue was due to the actuator slipping from splutch assembly. As per the technical service bulletin Ive elected to replaced actuator. Rescheduled to return to replaced part. ; schdld next appmnt for 7/13 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/29/2021
Replaced faulty actuator. Issue resolved.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ07
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/29/2021
Our customers fan was putting off a loud flapping sound on all levels. I uninstalled the OTR MW from the cabinet. I uninstalled the cabinet cover and found that the tech sheets from the unit were inserted in the fan inlet causing the sound. I removed the tech sheets from the incorrect location. I reassembled and tested with a extension cord. Unit is no longer causing the loud sound and is now functioning as designed. I reinstalled the unit and set the clock. Our customer said yes to our short survey. Customer instruct and install.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/29/2021
Our customers microwave fan will only work on low and turn off. It will not run on medium or high. The unit would also not go into diagnosticsThis unit will need a new microcomputer. Ordering wiring harness and fan as contingency since in stock.Parts ordered. Microcomputer is OOS.; ordrng 1 W11342846 (Microcomputer) and 1 W10892388 (Fan) and 1 W10814463 (Main wiring harness) and 1 W10844417 (Harness Wire)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Boerne, TX 78015
Colton B.
Job Details: 06/29/2021
Replaced control panel, control board and display. Tested and no issues
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC18NNTS0
Near Shavano Park, TX 78231
Jim G.
Job Details: 06/29/2021
Customer cancelled appt.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near San Antonio, TX 78245
Richard G.
Job Details: 06/29/2021
Replaced control and inlet valves. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Cibolo, TX 78108
Chris S.
Job Details: 06/29/2021
Customer stated refrigerator still not cooling. When I took off back panel condenser fan wasnt on compressor wasnt on either. Replaced start device plugged refrigerator back in everything turned on compressor kicked on refrigerator started operating normally. If customer calls back please order control board W11449482
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Boerne, TX 78006
Douglas H.
Job Details: 06/29/2021
Customer stated unit wouldnt shut off. Checked error codes. None found. Advised of service pointer W11525545 Rev B that talks about this exact issue and the fix for it is to do an over the air update. Attempted to help customer start the update but the app on customers phone wasnt properly functioning. Provided customer with provisioning teams phone number. If after all that and customer contacts us back please order W11297709 console.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78216
Jim G.
Job Details: 06/29/2021
Passed all diagnostics. Repositioned drain line. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78259
Zachary
Job Details: 06/29/2021
Talked to customer over phone. She said she had already rescheduled for the 12th. Since I already know which parts to order to resolve issue I am scheduling through here as well and letting office know so there isnt any dispatch issues. Ordering FC light housing, switch and LED module. 2 of the parts are OOS and will need to be scheduled when available.; ordrng 1 W11434460 (Housing) and 1 W11445850 (Switch) and 1 W11520324 (LED module)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near San Antonio, TX 78258
Zachary
Job Details: 06/29/2021
Customer had incorrect dispatch. Is supposed to be dispatched through a home warranty. Did not charge service call because I did not want to stand in the rain. Verified unit. Customer does not want to proceed with OOW service dispatch. Gave them our magnet to ask for our service when talking to home warranty.
We serviced a
JENNAIR DISHWASHER
Model JDB1080AWB
Near San Antonio, TX 78249
Zachary
Job Details: 06/29/2021
Checked dishwasher found intermittent activity with control panel. Was able to put unit into service diagnostic cycle but dishwasher would not activate any of the cycle. Control board is needed to resolve issue. Control board is already on order and will need to be scheduled when part is available.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404EBS3
Near San Antonio, TX 78216
Zachary
Job Details: 06/29/2021
Checked dishwasher found F9E4 lower spray arm error, F2E1 stuck key on UI, F7E1 heater cut off, F6E1 fill valve stuck. Tested dishwasher through service diagnostics cycle, found motor has gone bad. Motor and sump assembly is required to resolve all issues. Customer is going to think about it and will call if they would like to proceed with service since part is OOS. If they call to proceed, order W10861526 sump & motor assembly.
We serviced a
WHIRLPOOL DRYER
Model WED9500TC2
Near San Antonio, TX 78232
Zachary
Job Details: 06/29/2021
Checked dryer found everything working on control panel and control board would engage when starting dryer. All power sources checked good. Checked thermal fuse and had gone bad. No resistance OL. Replaced fuse tested and dryer is now working as designed. used 1 WP3392519 (Thermal fuse) from stock
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/29/2021
I removed and disassembled the unit. Replaced the microcomputer and bulb. Reassembled the unit and tested. The light is now functioning as designed. Unit s fully operational. Our customer said yes to our short survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/29/2021
Temperature in freezer was at 27 degrees F and the Fresh food at 38F . Our customer had the ice maker stop working in February during the freeze. Ever since then the unit stopped working. Recently they have had leaking in the deli dray and a sheet of ice under the drawer at the bottom of the RC. The drain pan in the compartment area seemed very dry. I removed the extension drain tube an ran wire up. There does not feel to be any obstructions and there is no evidence currently that the unit would not drain. I called Whirlpool Tech Line because of the less then ideal temperatures in the freezer and the possibility that this unit just needed a reboot to the system to get the ice maker working. I spoke with Bruce but he was of little help in assessing the problem. I tested the resistance on the mold heater of the ice maker and it has a resistance value of 50 ohms and it should be at 72 ohms. However, this should still function in a normal range. The resistance of the ice maker motor is at 5.6 k ohms. This is within the tolerance of 4400-8800..I spoke with DH and the unit will cycle as high as 27 F in defrost cycle. The temperatures dropped and ice is forming in the tray. Because of my findings and the intermittent condition we have a bad control. Our customer did have some power outages back during the freeze. This is the likely cause. ordrng 1 W11043763 (Control Board)
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/29/2021
Cust complaint is that the unit is not powering on. Found terminal block burned and power cord damaged. Ordering main harness and power cord.; ordrng 1 W11164044 (Main harness) and 1 8171381RC (Power cord) and 1 8171378RC (Power cord)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/29/2021
Replaced gearcase, shifter, belt, cam assembly, capacitor, and motor. Calibrated unit. Ran diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78253
Richard G.
Job Details: 06/29/2021
Replaced gearcase, clutch, slider, rotor, and stator. Calibrated unit. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB01
Near San Antonio, TX 78254
Richard G.
Job Details: 06/29/2021
Replaced gasket. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near San Antonio, TX 78254
Richard G.
Job Details: 06/29/2021
Replaced drain pan and drain tube. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near San Antonio, TX 78250
Richard G.
Job Details: 06/29/2021
Cust complaint is that the ice bin has a chip in it at the bottom. Verified chip. This is causing condensation on the outside of the bin and causing water to drip off the bin. Ordering bin.; ordrng 1 W10910401 (Ice bin)
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near San Antonio, TX 78250
Richard G.
Job Details: 06/29/2021
Replaced element, tested to complete. Unit is good to go.
We serviced a
MAYTAG FREEZER
Model MZC31T15UW00
Near San Antonio, TX 78255
Colton B.
Job Details: 06/29/2021
Replaced wire harness and tested unit and ran for 15 mins with no breaker trip or any other problems
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near San Antonio, TX 78249
Colton B.
Job Details: 06/29/2021
Issue is that when customer hit the start button they couldn't open the bin. This is because the solid pack setting was turned on which leaves the ram in the down position until the start button is hit again Turned setting off, unit now works as intended.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78256
Douglas H.
Job Details: 06/29/2021
Last trip found failing console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78411
John L.
Job Details: 06/29/2021
Installed compressor and drier, vacuumed and charged lines. Unit holding and has begun to cool. Issue resolved.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Aransas Pass, TX 78336
Michael
Job Details: 06/29/2021
Called and spoke with Cameo, too late in the day to come out , rescheduled customer ; schdld next appmnt for 7/8 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78412
Adam
Job Details: 06/29/2021
Inspection of unit shows error code for motor fault. Service pointer directly related to this unit suggesting issue with actuator. Inspection shows pin has come loose from cam assembly. Replaced actuator to resolve issue; ordrng 1 W10815026 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ0
Near Portland, TX 78374
Michael
Job Details: 06/29/2021
The ice maker rotated properly but showed faulty switch or motor. Checked the wiring behind the kick plate, couldnt see any cut wires, taped it back up and put kick plate back in place. Installed new ice maker from truck stock, tested the harvest and water fill test both are working normal, water dispenser is also working normal. ; used 1 W10873791 (Ice maker) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78412
Adam
Job Details: 06/29/2021
5029 Williams Drive is the correct address for this Appliance. Inspection of unit shows error code for motor fault. But there is a service pointer on this unit in regards to that issue detailing correction method for actuator. Replaced actuator to resolve issue. Have not set return date; ordrng 1 W10815026 (actuator)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78412
Adam
Job Details: 06/29/2021
Installed water valve calibrated unit ran verification cycle issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Corpus Christi, TX 78415
Michael
Job Details: 06/29/2021
Installed new motor and gasket. The motor is engaging and working normal
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Corpus Christi, TX 78413
Adam
Job Details: 06/29/2021
Customer complaint of long drive times. Inspection of unit shows good voltage and good temperatures. Unfortunately exhaust system for this house does not allow for afternoon in elation. If ice customer drive times are almost always Directly related to poor venting issues explain to him the best situation for the dryer and exhaust set up. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Port Aransas, TX 78373
John L.
Job Details: 06/29/2021
Installed compressor and evaporator, vacuum lines. Lions held vacuum. Charged unit with 4.5 ounces of refrigerant, pressures normalized on unit. No changes in pressure, unit holding proper pressure levels and has begun to cool. Issue has been resolved.
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Port Aransas, TX 78373
John L.
Job Details: 06/29/2021
Inspected unit, found unit was in showroom mode. Turned off show room mode, waited to verify function. Refrigerator is running and is cooling issue has been resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Corpus Christi, TX 78414
John L.
Job Details: 06/29/2021
Installed start switch, tested after installation. Issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Taft, TX 78390
Michael
Job Details: 06/29/2021
It didnt spin out the water per customer. F0E5 off balance error code, cleared error code and drained water that was left in the tub, tested the high speed spin cycle manually, its working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes. The issue was probably due to the customer putting a queen size bed spread which caused an unbalanced load and shut the appliance down and didnt complete the spin cycle, otherwise the appliance is working normal.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Robstown, TX 78380
Jim
Job Details: 06/29/2021
Attempt to install new belt on dryer, but belt does not fit. Check to see if wrong part number was used, and number was correct (p/n WPW10198086). Check with supplier site to find belt is incorrect in package. Put back together, and test as is. Dryer now making loud thumping noise. Call TechLine, speak to Austin, (SR 7731121559) who recommends replacing parts in maintenance kit. Order kit #4392065, please advise customer when parts arrive.; rqstng P&A on 1 4392065 (Repair kit.)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Corpus Christi, TX 78410
Jim
Job Details: 06/29/2021
Install new lid and swap over parts to new console. Check for codes and level machine to limit shaking while in spin cycle. Check codes:F0E4 (spin limited by water temp), and F5E2 (lid lock will not lock).Test washer, working as designed.
We serviced a
AMANA RANGE
Model ACR4303MFB
Near Taft, TX 78390
Michael
Job Details: 06/29/2021
The customer was calling about the MW not the range, advised the customer they would need to call whirlpool again to see if they would cover the cost, otherwise it would be out of pocket.
We serviced a
KITCHEN AID REFRIGERATOR
Model n/a
Near San Antonio, TX 78230
Sebastian
Job Details: 06/29/2021
Compressor W10276644 WPW10143759 drier On arrival unit was plugged in and compressor is not running unit was completely hot pulled off back cover to find a large amount of oil has leaked out of compressor and built up under the unit plugged in unit and found that it did kick on indicating that the inverter box is working unit starting to heat up much quicker than it should customer will definitely need the compressor changed out due to age of unit recommending to customer that they look at getting a new unit before proceeding with repair.ordrng 1 W10276644 (Compressor) and 1 WPW10143759 (Drier dye)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Von Ormy, TX 78073
Jesus C.
Job Details: 06/29/2021
Tested unit. Icemaker not working. Replaced ice maker. No further issues. Tested to complete.
We serviced a
SAMSUNG DRYER
Model n/a
Near Boerne, TX 78006
Colton B.
Job Details: 06/29/2021
Issue was dryer tripping the breaker. Tested socket and found that customer was getting 245v from L1 to N. Voltage coming through neutral could be causing unit to trip breaker. Collected PSC told customer to call us if issue returns after getting the socket fixed.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78254
Justin
Job Details: 06/29/2021
Found pressure hose with a crack in it, which would cause our issue.; ordrng 1 WP353244 (Pressure hose)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78260
Douglas H.
Job Details: 06/29/2021
Last trip had defective gearcase. Replaced gearcase and hub to fully resolve the issue. Calibrated unit and ran auto testing. Unit is functioning properly now with normal noise. No further issues at this point. Collected labor cost. Parts covered by authorization.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Douglas H.
Job Details: 06/29/2021
Last trip found actuator and motor needed replaced. Replaced both parts to resolve the issue. Calibrated unit, unit testing good now. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78254
Douglas H.
Job Details: 06/29/2021
Last trip found faulty control as proper voltage coming in but but control not functioning. Replaced control to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near Helotes, TX 78023
Douglas H.
Job Details: 06/29/2021
Last trip found faulty bin thermistor. Replaced bin thermistor to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l
We serviced a
SAMSUNG WASHER
Model WF45M5500AP/A5
Near Pleasanton, TX 78064
Chris S.
Job Details: 06/29/2021
Replaced shocks tested unit everything working properly properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78244
Chris S.
Job Details: 06/29/2021
Customer stated that icemaker stopped working. Found issue to be faulty icemaker . Replaced icemaker tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Chris S.
Job Details: 06/29/2021
Customer stated that she told whirlpool that the washer needed actuator per tech came out and looked at her other washer. So ordering actuator part is out of stock.; ordrng 1 W10913953 (actuator)
We serviced a
WHIRLPOOL DRYER
Model WED9550WL1
Near San Antonio, TX 78216
Sebastian
Job Details: 06/29/2021
W10888146 housing. Found that the wheel is destroyed will not come off of the unit it is broken loose cannot remove it without breaking part ordering wheel housing screws in Seele returning with motor just in case was unable to speak with customer due to them being at work informed that I will collect full amount on return if customer wants to proceed with repair. Giving customer option to choose whether or not they want to go to repair since last technician did not provide appropriate diagnosis; ordrng 1 W10888146 (Housing) and 1 WP697772 (Wheel) and 3 WP488729 (Screw)s and 1 WP697770 (Seal)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near San Antonio, TX 78209
Sebastian
Job Details: 06/29/2021
Summer has a video of a fan making a pinging noise was not able to reproduce the noise ordering both fans and motor for ic door as contingency will need to further inspect I believe only freezer section was making noise on video Both evaporator covers are on back order parts team to reach out; ordrng 1 W11395641 (Evap cover) and 1 W11189145 (Door ice)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78233
Chris S.
Job Details: 06/29/2021
Customer stated that dishwasher was not feeling up with any water. And giving h2o error code. Found issue to be broken wire going to water valve ordering main harness.; ordrng 1 W11344507 (Main harness)
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYCX0
Near San Antonio, TX 78209
Sebastian
Job Details: 06/29/2021
Replaced my water level sensor and grid cutter found that unit is now cycling as it should however found out now my dream pump seems to be leaking removed drain pump and put all lube on O-ring to attempt to stop leaking this did not help instruct customer the unit will make ice but it will leak a little bit out of the reservoir as its making it ordering pan and pump cannot determine which is defective will start with pump. Penn shows available at vendor parts team to reach out one available ordrng 1 W10837384 (Pan) and 1 W11542868 (Pump drain)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW00
Near Comfort, TX 78013
Douglas H.
Job Details: 06/29/2021
Last tech found small leak in Evap. Confirmed diagnosis. Replaced Evap and dye drier to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCES550HBL00
Near Kerrville, TX 78028
Colton B.
Job Details: 06/29/2021
Issue was that outer ring on RF burner was not working. Replaced burner and switch to resolve issue. Unit testing good.