Near San Antonio, TX 78257
Justin
Job Details: 02/05/2021
THIN-TWIN 24' LE WHIRLPOOL CET9100GQ "Replaced bad overflow sensor, unit having display and control problems. ; ordrng 1 WPW10114740 (Key) and 1 W10384849 (Motor control) and 1 W11228118 (Control)"
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/05/2021
MICROWAVE OVEN JENN-AIR JMW2430DS02 Customer stated that the keypad functions intermittently. When powering up the unit we revealed F2E1 error code. Unit needs a new console which is already been ordered on prescreen. Collected service call and labor
Near San Antonio, TX 78256
Justin
Job Details: 02/05/2021
WASHER MAYTAG MVWB835DW3 "0418 gate code, F3E2, F0E5, F0E4, unit passed suspension test. Ran on high and medium spin. Nothing out of the norm, will have customer run again if issue occurs we will need to replace drive motor W10915700. ; ordrng 1 W10811960 (Basket)"
Near Universal City, TX 78148
Shawn W.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED4950HW0 I was running very late and was unable to call ahead of time because my phone had died and it was not charging. I arrived at the home after 8:00pm and all the lights were off. I knocked lightly to see if some one was still up or home. No answer. I left one of our magnets on the door. Im sorry I got so behind. We will have to try and reschedule.; O-emld tckt
Near San Antonio, TX 78260
Tommy B.
Job Details: 02/05/2021
COOKTOP ELECTRIC JENN-AIR CVE3400W "After removing the unit from the counter and disassembling, the part does not match. Took pictures for reference in quick pics and will conduct parts research.; saved tckt"
Near Conway, AR 72034
Jeff N.
Job Details: 02/04/2021
DRYER AMANA NED4655EW1 Took vent off back of dryer. Dried a load of clothes while I went to other call. Works good. Customer reworking vent.
Near Hot Springs, AR 71913
Blake D.
Job Details: 02/04/2021
WASHER MAYTAG MVW7232HW0 "Inspected unit for agitating before water full fills, ran diagnostic test found no error codes, ran auto test checked okay, unit runs as designed"
Near Hot Springs, AR 71913
Blake D.
Job Details: 02/04/2021
WASHER MAYTAG MVWB835DW3 "Inspected unit for noise, customers as recording of noise, came from under unit diagnosed to need clutch and slider; ordrng 1 W10734521 (SLIDER) and 1 W10754448 (CLUTCH)"
Near Hot Springs, AR 71909
Blake D.
Job Details: 02/04/2021
KITCHEN WHIRLPOOL KOSE500ESS "Inspected unit for not heating up in broil, tested broil checked okay, ran diagnostic found no errors, temp read 418f but meter read 228f diagnosed to need control and sensor ; ordrng 1 W10859573 (SENSOR ) and 1 W11179310 (CONTROL)"
Near Hot Springs, AR 71909
Blake D.
Job Details: 02/04/2021
M/W OTR MAYTAG MMV1174FZ2 "Inspected unit for same issue, diagnosed to need control board and control panel, called tech line to get authorization, they said to use the same number from last call since issue isn’t fixed yet; ordrng 1 W10899481 (PANEL-CNTRL) and 1 W11110847 (CONTROL)"
Near Hot Springs, AR 71913
Blake D.
Job Details: 02/04/2021
KITCHEN WHIRLPOOL WCC31430AB "Inspected unit for turning off and on, read service pointer, diagnosed to need element surf; ordrng 1 W11371990 (ELMNT-SURF)"
Near Hot Springs, AR 71901
Blake D.
Job Details: 02/04/2021
KITCHEN WHIRLPOOL WDT730PAHW0 "Replaced listed parts, tested unit operation checks okay ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER"
Near Pearcy, AR 71964
Blake D.
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Went to replace led, found that the wrong led was ordered, diagnosed to need WPW10515058 led; rqstng P&A on 2 WPW10515058 (LED)s"
Near Quitman, AR 72131
Jeff N.
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Ran diagnostics evap fan in ff area not working. Ordered new.; ordrng 1 W11087438 (motor-evap)
Near Conway, AR 72032
Jeff N.
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT705PAKZ0 Motor not pumping. Ordered sump and pcb; ordrng 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)
Near Conway, AR 72032
Jeff N.
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Giving ice thru door intermittently. Tried to turn yoke by hand found it was stripped out. Ordered new.; ordrng 1 WP63052-2 (impeller)
Near Benton, AR 72019
Blake D.
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Inspected unit for cutting off in mid cycle, ran diagnostic found error code F4e3 and f7 e1, diagnostic did not finish test, diagnosed to need control board, called partner team (#WUQ5K00APL1); ordrng 1 W11306302 (CONTROL BOARD)"
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW5105HW0 "Inspected unit for not latching, found that the lid does lock but it doesn’t stay down, diagnosed to need latch and strike; ordrng 1 W11394572 (LATCH) and 1 W11457841 (STRIKE)"
Near Hot Springs, AR 71913
Blake D.
Job Details: 02/04/2021
RANGE KITCHENAID KSEG950ESS2 "Inspected unit for down draft not working properly, found at high temp (500f) the down draft cuts off and on, you can move the door switch, called tech line (#7729920188) now the fan won’t come on, found that the white wire on the harness for down draft was not inserted all the way, fixed issue, tested unit operation checks okay"
Near Hot Springs, AR 71909
Blake D.
Job Details: 02/04/2021
M/W OTR WHIRLPOOL WMH53521HZ4 "Replaced listed parts, tested unit operation checks okay"
Near Hot Springs, AR 71909
Blake D.
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW5105HW0 "Inspected unit for not washing, tried to run diagnostic but once entered the screen went blank, diagnosed to need control and FIACA; ordrng 1 W11419054 (CONTROL BOARD ) and 1 W11478519 (FIACA)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Last trip found freezer module was out. Replaced freezer module to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW5620HW2 Last trip found squeaking noise coming from shocks. Replaced all 4 shocks to resolve the issue. Ran unit through test mode to ensure of issue being resolved. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Unit stopped cooling after last service. Checked unit to find no pressure in unit. Checked unit for leaks to find leak in EVAP. Replaced EVAP to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Advised customer of 24 - 48 hr cool down period."
Near Boerne, TX 78015
Colton B.
Job Details: 02/03/2021
OVEN ELECTRIC (S ROPER RBS305PRB02 "Issue was an F3E2 error code and burning smell. Error code indicates an over heating issue. Continuity on the oven sensor checked good. Finding issue to be a control issue. Customer declined repair, Whirlpool covering trip to diagnose."
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/03/2021
RANGE KITCHENAID KFDC558JSS00 Replaced user interface. Reset and tested. Unit is fully operational now.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 02/03/2021
WASHER MAYTAG MVWC565FW "Checked washer for leaks none found, checked all connections all secured, washer is working as designed. Job complete."
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Our customer is having problems with soap dispensing and dissolving. Correct address is 4102 Monteverde View. Our customer has not put rinse aid in and is using an off brand detergent. Water temperature is low at the dishwasher. It took a long time to get up to the highest point of 112 F.
Near San Antonio, TX 78216
Jim G.
Job Details: 02/03/2021
REFRIGERATOR MAYTAG MRT118FFFZ06 Replaced control. Unit tested properly.
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced heating element and control board. Ran service diagnostics with no errors. Ran calibration. Unit is now fully operational.
Near San Antonio, TX 78250
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Customer stated that the issue is the unit has ice accumulation in the freezer section. Found issue to be caused by icemaker fill tube being depressed causing water to fall down the front of the evaporator cover. Removed icemaker and repositioned the fill tube so the icemaker would fill properly once reinstalled. Unit tested good with no further issues at this time.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW4816FW "Checked washer found no abnormal noise, washer is working as designed passed all diagnostics testing and calibration job complete."
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/03/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Removed unit from cabinet. Installed control and console. Reinstalled unit. Fully functional now.
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/03/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Swapped out user interface to resolve unit functioning issues. Unit tested good with no further issues at this time
Near San Antonio, TX 78253
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Swapped out door and door control along with main control and evaporator fan motor. User interface was also exchanged. Unit tested good with no further issues at this time.
Near San Antonio, TX 78213
Jesus C.
Job Details: 02/03/2021
REFRIGERATOR MAYTAG MRT118FFFH05 Tested unit. Unit cooling. Compressor running. Could not hear any unusual noises. Unit is working properly at this time. Job complete.
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/03/2021
MICROWAVE OVEN WHIRLPOOL RMC305PVS01 Spoke with DH and Adrian from Whirlpool Tech Line to determine the the approach h to this situation. Our customer has been having to run the unit 3 to 4 times to get it to heat. The first heat test I ran revealed cold. I scrolled through the power settings from 10 to 1 back to 10 and ran multiple tests again. I ran 12 ounces of water on power level 10 for 2:30 minutes and received a temperature rise of 100 degrees F. I ran 12 ounces of water at 1 minute on level 10 and had a rise of 46 degrees F. This unit looks fine with a reset of power levels. Im going to call our customer later in the day to find out how it is cooking. Reminded our customer of 90 day guarantee with Service Fee. If the problem returns we need to arrive with a transformer WP4375286 and try and replicate a cold cook with a Voltage drop. Labor would be Tier 2 . I overcharged our customer accidentally on the service fee. I contacted SM and our customer will be reimbursed on Monday.
Near San Antonio, TX 78256
Colton B.
Job Details: 02/03/2021
OVEN ELECTRIC (D KITCHEN AID KODT100ESS03 "Customer complaint was that the oven temps were too cold. Found oven temps 20 degrees warmer than set temperature on average. Showed customer temperatures, cust still wants a new console due to temperature. Ordering new console for customer. Will call customer when it comes in. Part is covered under 5 year warranty. Collected SC fee. ; ordrng 1 W10916757 (Console)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/03/2021
COOKTOP GAS KITCHENAID KGCU467VSS02 "Last trip found faulty electrode harness, and valve for right rear burner, replaced both to resolve the issues. Right front burner now functioning properly, right rear burner still low flame, ordering orifice to resolve the issue. Orifice on b/o; ordrng 1 W11051480 (Orifice RR)"
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT108FZDB07 Checked refrigerator found freezer with ice build up defrosted evaporator tested refrigerator all checks good no issues. Job complete.
Near San Antonio, TX 78245
Tommy B.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW7120HW0 Swapped out suspension so that way unit wont rock and leak. Unit tested good with no further issues at this time.
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
REFRIGERATOR JENN-AIR JF42NXFXDE01 "Issue is that lights were flickering. Replaced freezer light module, unit tested good. Collected SC fee."
Near San Antonio, TX 78257
Colton B.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE320M0ES2 "Looked at parts ordered, realized that I didnt order a new insulation retainer as well. Ordering new one as well as an inner door panel to just completely rebuild door. ; ordrng 1 9761505 (Retiner) and 1 WP9761344 (Inner door)"
Near San Antonio, TX 78238
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Last trip found leak in EVAP caused compressor to cease up. Replaced both, vacuumed unit, held vacuum. Recharged unit, held charge. Unit began cooling immediately upon testing. Advised allow unit to run for 48 hrs to ensure proper cooling."
Near San Antonio, TX 78251
Douglas H.
Job Details: 02/03/2021
DRYER WHIRLPOOL LER7646EQ1 Unit stopped spinning after a loud clunk. Found issue to be broken belt. Customer had a spare belt. Installed that belt to resolve the issue. Unit testing good now with normal noise. Collected priority Sc and labor for repair.
Near San Antonio, TX 78245
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Swapped out water valve and icemaker to resolve ice issues. Unit called for water and is testing good with no further issues at this time.
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Temperatures were 20 F in FC and 52 in RC. I found that defrost sensor is out of specifications. This will need to be replaced. I set the temperature to the min position which will help with defrost and should bring the temperature down a bit until we get the part. Our customer is paid in full for our service fee. Whirlpool is covering parts and labor.; ordrng 1 W11342162 (Wiring Harness) and 1 W11203924 (Control)
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 02/03/2021
WASHER MAYTAG MVWB765FW3 "Called customer, stated estimated time of arrival, customer then stated washer has been fixed no need to show up. Job complete."
Near Terrell Hills, TX 78209
Jim G.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KBSN608EPA01 Condensation door switches ; ordrng 1 W10830288 (Led Power Module) and 3 W11462342 (Modules)s
Near Schertz, TX 78154
S. L.
Job Details: 02/03/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Compliant UI wont shut off when functions canceled could not duplicate issue customer not on WiFi and app not installed called techline spoke to Kathy SR number 7729876494 was advised that i need to check connections to UI and ACU and if these are good synch app and WiFi connection good synched app and Wifi and tested all operations normal was advised by tech line that if customer calls back on same issue to have vendor order console W11296171 directly from Whirlpool. Customer will monitor unit job complete.
Near Converse, TX 78109
S. L.
Job Details: 02/03/2021
WASHER MAYTAG MVWB835DW4 Removed basket by breaking wash plate replaced gear case basket and wash plate calibrated and tested all operations normal.
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Last tech found faulty UI board. Replaced UI to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 02/03/2021
DRYER MAYTAG MED5630HC1 "Replaced housing due to rattle , after replacement tested dryer no noise heard, job complete."
Near Converse, TX 78109
S. L.
Job Details: 02/03/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Complaint was oven turns on when customer Not using and temperature is to high found F6;E4 error did find heat cycle normal. Call tech line spoke to Joel SR 7729879368 he is going to send report to Safety Dept and engineering and advised me to close ticket and let customer know Safety will be contacting her within 5 business days since he does not have answer to powering on by itself issue. Job complete
Near San Antonio, TX 78216
Tommy B.
Job Details: 02/03/2021
WASHER MAYTAG MVWX655DW2 Swapped out lid latch to resolve functioning issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78248
Jim G.
Job Details: 02/03/2021
DISHWASHER KITCHENAID KDTM404KPS Sump assembly is broken/cracked. ; ordrng 1 W11416362 (Sump/motor assembly)
Near San Antonio, TX 78253
Tommy B.
Job Details: 02/03/2021
DISHWASHER MAYTAG MDB9959SKZ0 Unit cannot be removed from the cabinet space. Customer unwilling to sign damage waiver. Recommended that customer reach out to installer to have unit removed from cabinet so that we can service it.; O-emld tckt
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
DRYER WHIRLPOOL WED8620HW0 Issue was no power to unit. Finding issue to be a bad outlet. L1 on dryer plug was heavily damaged as well as the socket. Breaker did not flip so I do not think the dryer is at fault. All components in dryer looked good. Customer is calling an electrician.
Near San Antonio, TX 78253
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer stated that the unit makes a loud buzzing noise periodically. Had a video to demonstrate the sound. Found issue to be faulty water inlet valve. Ordering parts to resolve issue. ; ordrng 1 W11043013 (Valve)
Near San Antonio, TX 78232
Jim G.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRFC300EWH03 Replaced door. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 02/03/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Right trim not deliver due to communication error. ; ordrng 1 W10536162 (Right trim black)
Near Bulverde, TX 78163
Jim G.
Job Details: 02/03/2021
DRYER MAYTAG MGDB855DC4 Corrected wiring. Issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
COMPACTOR JENN-AIR TC607X4 Issue was door opening and closing issues. Raised front legs to allow door to open and close nicely. Unit tested good.
Near Pleasanton, TX 78064
S. L.
Job Details: 02/03/2021
DRYER WHIRLPOOL WED8500DC4 "Found stuck idler pulley, removed drum used repair kit replaced pulley rollers and belt all operations normal advised customer of venting issues. Job complete ; used 1 4392067 (Repair kit) from stock"
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE525S0HZ1 "Unit oven not working, finding issue to be a main wire burnt and separated at terminal block. Post in terminal block loose as if the plastic around post melted. Recommending for main harness to be changed. Quoted 356.43 for all costs (Sc, P&L plus tax). ; ordrng 1 W11449104 (Main harness)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KFCS22EVMS8 Last trip customer wanted deli panel and door bin replaced. Replaced both to resolve the issue. Collected part cost. No further issues at this point.
Near , TX 78121
S. L.
Job Details: 02/03/2021
WASHER SAMSUNG WF42H5200AF/A2 "Customer complaint is intermittently dispenser not getting water out. Hoses looked clean no clogs unit is level tested syphon, syphon is good tech support reference 7004165978 he advised me that since detergent or fabric softener residue is not being left this is normal operation."
Near Saint Hedwig, TX 78152
S. L.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Complaint is unit not drying. Faucet temperature is 117, customer uses rinse aid no errors ran service cycle dispenser works motor and pump working and heater came on. Explained to customer unit uses lower wattage heater than previous dishwashers and plastic tub This means plastics will not dry, unit works off thermal absorption, for optimal results recommended turning up water heater 5 degrees adjusting rinse aid to preferred setting run water at faucet til it gets hot before starting dishwasher to use heat dry and hi temp wash at same time and to crack door when cycle completes to aid in drying process. Unit operating as designed."
Near Von Ormy, TX 78073
Jesus C.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Tested unit. Drain line in freezer is clogged. Cleared drain line. No further issues. Tested to complete.
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
WASHER MAYTAG MVW7232HW0 Issue is weird console activity and a noise when unit stops spinning. Found F6E3 error code. Ordering a new console and control to resolve that issue. Noise was a result of the motor/stator missing the bolt that holds them tight. Used a screw from my van to resolve that issue. Will call customer when parts come in. ; ordrng 1 W11478526 (Console) and 1 W11419171 (Control)
Near Schertz, TX 78154
Shawn W.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 It appears that this unit will need a new LED control board or deli control board. This is cost prohibitive. Canceling repair.
Near San Antonio, TX 78258
Jim G.
Job Details: 02/03/2021
COOKTOP GAS JENNAIR CVGX2423B Informed customer that parts for this unit are discontinued and hence cannot be repaired.
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Tested unit. Not powering on. Found wiring at terminal block damaged. Repaired wiring. Unit powers on. No further issues. Tested to complete.
Near San Antonio, TX 78242
Jesus C.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 Installed new control. Ran diagnostics. All test pass. No further issues. Tested to complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 02/03/2021
COOKTOP GAS KITCHEN AID KDRP487MSS03 "Replaced convection fan and led however the right oven is completely, non responsive. A UI control is needed. ; ordrng 1 8186393 (UI Control)"
Near San Antonio, TX 78223
S. L.
Job Details: 02/03/2021
WASHER MAYTAG MVWC565FW2 Called CXC spoke to Alicia She gave authorization MUOBZUOAPL1 parts and labor. Found led light not working on control 120 coming in needs new control.; snapped 2 QuickPics
Near Schertz, TX 78154
S. L.
Job Details: 02/03/2021
WASHER MAYTAG MVWB835DW5 "Found dispenser caked with fabric softener causing no syphon, Removed dispenser instructed customer on how to clean dispenser advised to do this every 30 washes with afresh cycle. No errors all operations normal install instruct today."
Near Universal City, TX 78148
S. L.
Job Details: 02/03/2021
WASHER MAYTAG MVWC565FW2 Removed basket replaced gearcase replaced basket reassembled ran calibration and tested no leaks all operations normal.
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
WASHER MAYTAG MHW5500FW Issue is that unit sometimes does not finish cycle. Found F3E1 and F8E0 error codes. Ordering new control and valve to resolve issue. Scheduling for Wednesday.; ordrng 1 WPW10435242 (Valve) and 1 W11201285 (Control)
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Unit needed new control and console. Replaced console but could not get oven far enough out to replace control. Customer will call builder to let us know when oven is able to be easily removed. ; saved tckt
Near San Antonio, TX 78244
S. L.
Job Details: 02/03/2021
WASHER ROPER RTW4516FW2 "Found loud grinding noise from drain pump removed pump found keyring lodged in impeller removed keyring tested the pump, pump still working. Reinstalled pump ran test cycle all operations normal no leaks."
Near San Antonio, TX 78260
Jim G.
Job Details: 02/03/2021
MICROWAVE OVEN JENN-AIR JMC3415ES01 Lower hinge appears warped. ; ordrng 1 W10872287 (Lowerhinge)
Near Elmendorf, TX 78112
S. L.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Breaker was tripped and unit had water in tub when I arrived. Reset breaker attempted to start unit when drain pump comes on breaker trips. Checked pump found open circuit at terminals and pump was hot. Replaced pump with truck stock drain pump tested all operations normal.; used 1 W10876537 (Drain pump) from stock
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 02/03/2021
DISHWASHER KITCHEN AID KDTE254ESS1 "Called customer to advised part is not in yet customer confirmed, rescheduling waiting on parts.; ordrng 1 W10526105 (shield)"
Near Boerne, TX 78006
Douglas H.
Job Details: 02/03/2021
FREEZER WHIRLPOOL WZF34X20DW01 "Customer stated unit never cooled after previous repair. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing, after 10 minutes of unit running air temps at 65 degrees. After 20 minutes of the unit running the air temps at 60 degrees. Unit is cooling properly now. Advised 24 hr cool down period WITH door closed so that unit can cool efficiently. No further issues at this point."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR JENN-AIR JF36NXFXDE01 Checked refrigerator found multiple lights burned out ordering 2 additional module and ordering led power supply just in case.; ordrng 1 W10640411 (invrtr-box) and 2 W11462342 (Module)s
Near San Antonio, TX 78245
Justin
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5105HW "Please close job, this is the dryer. Do not see washer."
Near San Antonio, TX 78264
S. L.
Job Details: 02/03/2021
WASHER MAYTAG MVWX655DW2 "Checked level of unit no error codes checked operations found basket of centered. Ran spin checked cam and wash plate will need to order washplate basket cam and gearcase OTL required.; rqstng P&A on 1 W10902814 (Washplate) and 1 W10752719 (Basket), ordrng 1 W11454734 (Gearcase), rqstng P&A on 1 W10721967 (Cam)"
Near Boerne, TX 78015
Colton B.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL DU1055XTVS8 "Issue was unit not completing cycles. Replace heating element, unit tested good."
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue was a bad fill heater. Replaced door, unit tested good."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 02/03/2021
RANGE WHIRLPOOL WGG745S0FS02 "Checked range found range operating as designed no issue, also found 2 bezel knobs falling off, ordering knobs to resolve issue. ; ordrng 2 W10850043 (bezel-knob)s"
Near San Antonio, TX 78217
Jim G.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW Unlocked UI control lock. Educated customer. Issue resolved. Collected service fee.
Near San Antonio, TX 78247
Jim G.
Job Details: 02/03/2021
WASHER LG WT1501CW Research is needed at this time. Please bear with me. ; saved tckt
Near San Antonio, TX 78238
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 Customer stated the issue is the unit isnt dispensing water or making ice. The unit has very small cubes and no water through dispenser. Can hear the valve actuating. Observed that the hose from wall to fridge is installed backwards and also there is an extra filter which may be bringing the water pressure down. The unit is testing good with no issues at this time. The unit will need to be installed correctly by distributor.
Near San Antonio, TX 78240
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Swapped out gasket for old damaged gasket to resolve that issue. Unit has no further issues at this time
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF330PAHS "Issue was detergent not dissolving. Finding issue to be that the water was turned off. Turned water on, unit tested good."
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW8620HW3 "Issue was that bleach was not dispensing. Customer had load and go setting selected, this makes the upper dispenser non-operational. Showed customer this to keep it from happening again. Called techline to confirm."
Near Helotes, TX 78023
Justin
Job Details: 02/03/2021
DRYER WHIRLPOOL WED5100HW1 "5098 gate code, found terminal block damaged as well as the plug. Will need both. ; ordrng 1 279318 (Terminal block/wiring) and 1 PT400 (Power cord)"
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Issue was a damage door panel. Replaced panel, unit tested good."
Near San Antonio, TX 78231
Tommy B.
Job Details: 02/03/2021
WASHER MAYTAG MVWB765FC3 Customer stated the S with the unit is not completing cycles. Diagnostics revealed errors F8E1 F3E2 F0E3 F0E4. The hot water valve on the Home side is stuck and cannot be opened. Instructed customer on using the unit with cold water only unless the hot water side is opened. Unit is testing good with no further issues at this time.