We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS00
Near San Antonio, TX 78223
S. L.
Job Details: 03/15/2021
Found icemaker tray broken checked fans and temps these were good replaced icemaker ran cycle and fill all operations.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near San Antonio, TX 78222
S. L.
Job Details: 03/15/2021
Found all 4 burners are working correctly tested these were all working as designed complaint is how new style burners shut off and have longer cook times referred customer to service pointer W11354284B went over this with her to help her understand how to operate cooktop for optimal performance install instruct today.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW0
Near San Antonio, TX 78220
S. L.
Job Details: 03/15/2021
Customer said she did not want dryer service
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78244
S. L.
Job Details: 03/15/2021
Found L1 on power cord burnt and L1 on outlet not present. Checked wires in unit element and thermostat fuse. No issues customer needs power cord and electrician to service circuit in home. Called Safety spoke to Jessica SR 7730214738 updated her on findings that unit if fully operational and safety issue lies with old power cord that customer reused and electrical circuit in home.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cibolo, TX 78108
S. L.
Job Details: 03/15/2021
Split door replaced clip control UI and installed screws Im still seal reassembled ran diagnostics no errors when completed all operations normal advised customer to use white vinegar on regular cycle to get rid of smell.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Schertz, TX 78154
S. L.
Job Details: 03/15/2021
Unit is on arc fault breaker dedicated circuit. Customer states breaker trips when in use checked polarity checked pump motor control and cord for shorts to ground ran diagnostics did amp draw highest was when motor went to spin 7.5 amp on start of spin called techline to report findings spoke to Robert at techline SR number 7730246818 he advised since unit is operating as designed to have customer contact manufacturer of arc fault since this is nuisance trip on breaker job complete..
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Converse, TX 78109
S. L.
Job Details: 03/15/2021
Spoke to customer customer said that they thought same company that serviced unit last time was coming out because she says damage to dryer was caused by the company advise customer that I would have to charge a service fee to do anything to unit she did not want to pay service fee.
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/15/2021
"Replaced element with thermistors. Ran test cycle, all checks okay."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/15/2021
"Unit not defrosting. Needs control, thermistor, and harness. Defrost worked in forced defrost. ; ordrng 1 W11212392 (Control) and 1 W11342162 (Harness) and 1 W10383615 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Salem, VA 24153
Chris S.
Job Details: 03/15/2021
I installed the compressor and drier. I checked for leaks with nitrogen. I pulled a vacuum. I charged the unit with refrigerant and checked operation. All operations check ok.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/15/2021
replaced control board and bellow. ran test. all checks ok. cx to observe.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Dublin, VA 24084
Chris S.
Job Details: 03/15/2021
There was an f5e3 error code. I replaced the lid latch and checked operation. All operations check ok. I recalibrated the unit ; used 1 W11307244 (LID LATCH ) from stock
We serviced a
WHIR REF
Model WSF26C3EXF01
Near Pulaski, VA 24301
Chris S.
Job Details: 03/15/2021
The icemaker isn’t always completing a cycle. ; ordrng 1 WPW10251076 (icemaker)
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Hardy, VA 24101
Uriah B.
Job Details: 03/15/2021
Found evidence of leaking from dispenser. Needs updated dispenser. Tear in bellow. Needs bellow. ; ordrng 1 W11465532 (Dispenser) and 1 W11314648 (Bellow)
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/15/2021
"I installed the compressor,evaporator and drier. I checked for leaks with nitrogen. I pulled a vacuum. I charged the unit with refrigerant and checked operation. All operations check ok."
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Roanoke, VA 24018
Chris S.
Job Details: 03/15/2021
I installed the control and UI. I calibrated the unit and did a service diagnostic cycle. All operations check ok.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ05
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/15/2021
I in the shelving and drawer. All operations check ok.
We serviced a
WHIRLPOOL KITCHEN
Model WDTA50SAHZ0
Near Moneta, VA 24121
Uriah B.
Job Details: 03/15/2021
F4e3F7e1F9e1Found pump and motor not strong and diverter is not acting appropriately. Needs pump and motor. ; ordrng 1 W11087376 (Pump and motor)
We serviced a
MAYTAG WASHER
Model MED7230HW1
Near Roanoke, VA 24012
Chris S.
Job Details: 03/15/2021
The dryer is still giving anagram flow code. ; ordrng 1 WP8577274 (thermistor)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Roanoke, VA 24012
Chris S.
Job Details: 03/15/2021
I installed the control and checked operation. All operations check ok. I recalibrated the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 03/15/2021
Replaced valve. All checks ok. ; used 1 WPW10179146 (Valve.) from stock
We serviced a
KITCHENAID TRIO CD
Model KRFC300ESS03
Near Roanoke, VA 24019
Uriah B.
Job Details: 03/15/2021
Replaced switch. All checks ok.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Salem, VA 24153
Chris S.
Job Details: 03/15/2021
I installed the consol and checked operation. All operations check ok.
We serviced a
WHIRLPOOL OVEN
Model GBD309PVS02
Near Daleville, VA 24083
Uriah B.
Job Details: 03/15/2021
"Replaced inner glass door. After replacing door the right side was clicking. Found the trim piece between oven doors was loose and a screw was missing. Replaced left screw and tightened right screw. Cx said that whirlpool was covering part, but I have no policy adjust for that coverage. Office to confirm part policy adjust."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Refugio, TX 78377
John L.
Job Details: 03/15/2021
"F2 E3 switch mismatch, F8E3 overflow, F8E1 long fill, F7E5 shifter fault. Replace shifter, the other issue still remains. Unit does not allow re-calibration as there is an issue with the control board. Will need to replace control board valves and switches to resolve issues.; ordrng 1 W10869799 (valve) and 1 W10285518 (Switch) and 1 W10285511 (switch-cyc) and 2 W10285512 (switch-cyc)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMEB00
Near Tivoli, TX 77990
John L.
Job Details: 03/15/2021
"Installed evaporator and compressor, during installation of compressor high side still retains refrigerant. Im on finding this issue redid solder joints on evaporator. Charged unit, unit was charging but goes into full vacuum on low side and zero pressure on high. Replace dryer as though that may because of the issue. Attempted to charge unit again. Same issue. Call tech line and spoke with Sterling, explained issue having with this unit. Tickling assumes that there may be an obstruction in sealed system, and due to the nature of the readings either The dryer is bad or my gauges are not reading normally. Will need to replace dryer and possibly evaporator as obstruction may be in either of those components.; ordrng 1 W10836706 (evaporator), ordrd 1 WPW10143759VP (drier-uv -)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Rockport, TX 78382
John L.
Job Details: 03/15/2021
"Installed spray arm and retainer, you didnt now functions as it should. Issue has been resolved"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
John L.
Job Details: 03/15/2021
"Installed valve, re-calibrated unit after installation. Ran test cycle, unit went through cycle without issue. Issue has been resolved."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Robstown, TX 78380
Adam
Job Details: 03/15/2021
Installed burner switch and control board tested unit issue resolved all functions work as normal.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Seadrift, TX 77983
Michael
Job Details: 03/15/2021
"Continues to chime and the middle 2 knobs are flashing. Called whirlpool tech line and spoke with Leon at whirlpool tech line, call dropped due to bad service, no landline. Called again and spoke with Joel outside the building SR 7730252432, advised him of all that’s been done, and what it’s doing currently, he said if there isn’t any error codes, it’s a bad UI and advised there is no reason to change out the controls again, there is no error codes, ordered the UI, please reschedule the customer when the part comes in ; ordrng 1 W11355248 (UI)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Port Lavaca, TX 77979
Michael
Job Details: 03/15/2021
"Installed parts ordered, tested the high speed spin cycle, it is no longer making the screeching noise, calibrated and performed a diagnostics test, completed with no error codes, the appliance is working normal"
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Corpus Christi, TX 78404
John L.
Job Details: 03/15/2021
"Inspected unit, found issue to be airflow. Ran air flow test, unit failed airflow test. Did not find any issues with hose from dryer to wall, dryer hes not have been teen from exit point outside of home. Issue with inventing in home, advise customer that clean a ventilation may be needed. No issue with unit at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Port Lavaca, TX 77979
Michael
Job Details: 03/15/2021
"Installed parts ordered, ran diagnostics, completed with no issues or error codes, appliance is working normal"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Robstown, TX 78380
Adam
Job Details: 03/15/2021
Installed valve calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Port Lavaca, TX 77979
Michael
Job Details: 03/15/2021
"The dryer doesn’t shut off, keeps drying per customer. F3E2, shorted or opened heat sensor, installed sensor, the appliance is heating and working normal"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78416
Adam
Job Details: 03/15/2021
Customer complaint of unit will sometimes jump cycles. Diagnostic shows no error codes. Calibrated unit and ran verification cycle no issues found all functions work as designed. Unable to duplicate customers complaints.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78415
John L.
Job Details: 03/15/2021
"Inspected unit, found issue to be with position of drain hose. Drain hose was not elevated and this was causing unit to constantly drain giving lungs feel error. Elevated drain hose and issue has been resolved."
We serviced a
AMANA OVEN
Model AER6303MFS2
Near Corpus Christi, TX 78415
Adam
Job Details: 03/15/2021
Install control board tested unit issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Robstown, TX 78380
John L.
Job Details: 03/15/2021
"Inspected unit, found inlet valve to be problem with icemaker. Inlet valve cracked and leaking. Was able to replace valve, issue resolved.; used 1 W10498990 (Inlet valve) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Corpus Christi, TX 78414
Adam
Job Details: 03/15/2021
Call customer before arrival to clarify issue with the unit customer states unit is unlevel/wobbly in location. I did inform customer that if it was an installation issue that there would be a service charge is attached to the visit because we do not handle installation that she would have to contact retailer or company responsible for install. After repeating the instructions to the customer she became noticeably upset over the phone then The customer hung up before I could finish conversation. Spoke with NR At the office he states to go ahead and see if customer still wants service. Arrived at customers location inform customer that if the unit will need to be removed from cabinetry or have drill holes put into cabinetry I would not be able to help her in the situation. Customer states she already contacted retailer to have issue resolved. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Premont, TX 78375
Adam
Job Details: 03/15/2021
Customer complaint unit will bounce and shake badly during spin cycle. Air codes on unit show for over suds. Ordering suspension to resolve the issue of bouncing also covering soap distribution and load size with customer; ordrng 1 W10821951 (suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kingsville, TX 78363
Adam
Job Details: 03/15/2021
Inspection of unit shows error code for lid lock failure. Manually testing lid lock shows response 100% of the time no function issue. Calibrated unit ran verification cycle all functions work as designed. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Kingsville, TX 78363
Adam
Job Details: 03/15/2021
Customer complaint same issue as last time. Long drive times. Inspection of unit shows same issue as previous visit exhaust/vent hose not in terrible condition and not reaching too far but when taking off hose you can tell theres some kind of obstruction in the home portion of the exhaust system. Informed customer that if we come out again for the same issue they would be liable for service call. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Heber Springs, AR 72543
Jeff N.
Job Details: 03/15/2021
"Installed part ordered. Checks good. Charging for heating element, service call, and labor only. Per TM; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Clinton, AR 72031
Jeff N.
Job Details: 03/15/2021
"Customer fixed drain to proper height, still drain error code. Ordered drain pump assy; ordrng 1 W11458345 (DRAIN PUMP)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ8
Near Benton, AR 72019
Micheal
Job Details: 03/15/2021
"Mag duct work is riveted in all seals must be changed when rivets are removed. Moving call to Tuesday 16th to speak to Wayne about seals, break down is not showing them and tech line has no idea what the part numbers are; ordrng 1 W10850446 (Cap) and 1 W11256462 (Diode)"
We serviced a
MAYTAG WASHER
Model MHW7000XG0
Near Benton, AR 72015
Micheal
Job Details: 03/15/2021
"Replaced failed pump assembly, tested for leaks and proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Benton, AR 72019
Micheal
Job Details: 03/15/2021
"Replaced failed diffuser in icemaker, found torn door gasket W10830055; ordrng 1 W10830055 (Gasket (gray))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Benton, AR 72015
Micheal
Job Details: 03/15/2021
Replaced failed main control but looking to get power put on RV to test fridge. Got power and fridge is operating normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Conway, AR 72032
Jeff N.
Job Details: 03/15/2021
Installed ordered parts checks good.
We serviced a
N/A N/A
Model n/a
Near Conway, AR 72032
Jeff N.
Job Details: 03/15/2021
Evaporator not getting cold enough to make ice. Ordered evaporator and compressor. Needs authorization.; ordrng 1 W10863947 (tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Greenbrier, AR 72058
Jeff N.
Job Details: 03/15/2021
Installed ordered parts ran calibration and self diagnostics checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/15/2021
"Issue is that the refrigerator isnt cooling. Compressor wasnt coming on, start device was clicking. Another company came out and replaced capacitor with a cheap 3n1 capacitor and cut wire harness to splice capacitor in. Wire harness has been discontinued so we cannot repair unit. Got approval from DH to install a new version of the one already on the refrigerator. Customer is going to talk to wife to see if they wanted to get a new refrigerator or replace the current capacitor. Informed customer that we cannot warranty part. Customer will contact us to let us know what they decide. Collected SC fee."
We serviced a
JENN-AIR RANGE
Model JES1750ES0
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/15/2021
"Went to replace part, realized I had ordered the wrong part, or react part is control panel W10919303; used 1 W10919303 (Control panel) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near San Antonio, TX 78266
Chris S.
Job Details: 03/15/2021
Customer schedule job for Monday on Saturday and parts were already delivered Friday. So parts didnt get put in bin. Scheduling job on Thursday.; schdld next appmnt for 3/18 THU !
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/15/2021
"Inspected unit for not working, turned on unit found error code f26, in service page 6 checked all connection and tested checked okay, diagnosed to need latch; ordrng 1 WPW10375379 (Latch)"
We serviced a
IKEA COOKTOP ELECTRIC
Model ICI500XB01
Near San Antonio, TX 78228
Sebastian
Job Details: 03/15/2021
Replace the induction module as you can tell it blew up on the board after replacing module tested unit everything working as it should
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBS0
Near Lake Hamilton Township, AR 71913
Blake D.
Job Details: 03/15/2021
"Replaced listed parts, tested unit found that the wash never kicked back on, diagnosed to need sump assembly ; ordrng 1 W11085683 (Sump assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78229
Sebastian
Job Details: 03/15/2021
Replace valve and tested unit good to go.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Benton, AR 72015
Blake D.
Job Details: 03/15/2021
"Replaced listed parts, tested unit lid now unlocks and locks, ran diagnostic no codes, ran auto test it did not drain and then popped the board, diagnosed to need drain pump and board; ordrng 1 W11170317 (Control board) and 1 W10919003 (Pump)"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near San Antonio, TX 78213
Sebastian
Job Details: 03/15/2021
Slide sent for for the middle rack not the top rack the top rack is what is broken ordering correct slides and returning on Friday; ordrng 1 W10913628 (Rack left) and 1 W10653356 (Rack right)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Little Rock, AR 72206
Micheal
Job Details: 03/15/2021
Found side panel warped and rubbing against drum. Ordered side panel (white); ordrng 1 W11233548 (Panel)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78238
Tommy B.
Job Details: 03/15/2021
Swapped out control and lid latch. Control function is normal at this time. The lid latch was locked upon installation. Could not use diagnostics tests in order to get the latch open. Faulty little latch out of box. Ordering new latch to resolve issue.; ordrng 1 W1137244 (Lid latch) and 1 W1137244
We serviced a
MAYTAG WASHER
Model MAV208DAWW
Near Little Rock, AR 72204
Micheal
Job Details: 03/15/2021
"Replaced split tub to pump hose, tested for leaks and proper operation."
We serviced a
LG REFRIGERATOR
Model LDCS24223S
Near Kerrville, TX 78028
Douglas H.
Job Details: 03/15/2021
Last trip found faulty valve assembly. Replaced valve assembly to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Little Rock, AR 72209
Micheal
Job Details: 03/15/2021
"Inspected unit and found failed thermal cutoff due to vent issues, cust will address the vent issue. Used 279816 from truck stock ; used 1 279816 (Cutoff) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/15/2021
Swapped out housing to resolve water flow issues. Ran automatic test cycle and unit passed all functions and has no further issues at this time.
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX305ESS2
Near Little Rock, AR 72211
Micheal
Job Details: 03/15/2021
Replaced failed circulation pump. Tested unit and found operation normal
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/15/2021
Issue is no ice production. Recirculating pump is making an odd noise and not recirculating. Also the water level sensing seems to be incorrect. Ordering a new recirculating pump to resolve issue. ; ordrng 1 W11325175 (Recirculating Pump)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Little Rock, AR 72223
Micheal
Job Details: 03/15/2021
"Customer complaint long dry times, inspected unit and found good air flow from dryer but not outside, vent cover was installed very close to the ground allowing moisture and debris to get in vent"
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/15/2021
Verified a faulty water pressure sensor. Ordering parts. ; schdld next appmnt for 3/19 FRI !
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/15/2021
Last visit found a faulty water valve. This visit swapped out with a new valve to resolve issue. Ran automatic test cycle and unit passed all functions. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB05
Near San Antonio, TX 78214
Jesus C.
Job Details: 03/15/2021
"Tested unit. Compressor locked up. Will need to replace compressor, drier, and recharge unit. ; ordrng 1 WPW10143759 (DRIER-HV) and 1 W11209866 (COMPRESSOR)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/15/2021
Issue was that the unit was leaving clothes wet. Found F8E1 error code. Cold valve was partially obstructed. Cleaned out cold valve and cleared error codes. Unit testing good.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51ES4ES
Near San Antonio, TX 78213
Sebastian
Job Details: 03/15/2021
"Unit was completely dead up to the thermal fuse point replace thermal fuse found that I have 120 V at my control board but nothing is turning on on the front either the control board is bad on its own or both of control and the front panel or bad I do see a crease in the ribbon cable which is not a part thats available on its own which could possibly be part of the issue as well will stand for 90 days if customer change their mind we will put the parts on order listed below. WPW10190396 control, W10694994 console"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78214
Jesus C.
Job Details: 03/15/2021
Installed new slider assembly. Tested unit. No issues during testing. Ran quick cycle. No issues during wash. Unit is working properly. Job complete.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FGHF2366PF8A
Near San Antonio, TX 78204
Jesus C.
Job Details: 03/15/2021
Complaint is no ice. Tested ice maker. Will not complete harvest. Good water to ice maker. Ice maker will need to be replaced. Gave customer estimate. Labor 90. Part 80. Collected payment for service fee and secondary service fee for Samsung washer. ; ordrng 1 243297613 (Ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Boerne, TX 78006
Douglas H.
Job Details: 03/15/2021
Customer stated unit has long dry times and when door is open it is very moist air. Tested air flow with customer. While tubing attached to wall the pre is a reverse air flow out of the vent tubing pushing upwards to the top of the unit. Took tube off the wall and the airflow was extremely sufficient. Advised wall venting still clogged. Also advised that if we come back and the issue is the same we WILL collect a sc. unit is functioning as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78258
Jim G.
Job Details: 03/15/2021
Adrian SR#773025675 Verified a low charge or leak somewhere. Amp draw was at about 0.89A however the unit had no frost pattern at all. Verified a sealed system issue. ; ordrng 1 WPW10143759 (HV drier)
We serviced a
AMANA RANGE
Model ACR4303MFS3
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/15/2021
Replaced control board on range due to bake and broil elements not turning on after replacement tested range no issues no error codes found during testing or operation. Job complete.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78230
Sebastian
Job Details: 03/15/2021
Found that the sensor is reading the appropriate resistance did not change out the sensor found that unit heats up to about 430° when set to 450 relay then kicks off to begin doing it cycle unit never kicks back on to heat up watched unit drop all the way down to 300° and never kick back on center is testing good ordering relays on the control to resolve issue will call tech line on return will collect 97.75 for labor And gave customer a quote for part. Ordering control control is on back order parts team to reach out when available; ordrng 1 WPW10119143 (Control)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED4430WB01
Near San Antonio, TX 78258
Sebastian
Job Details: 03/15/2021
"Changed out service element found that unit is still not heating due to the nature of the unit in the way its put together its very difficult to test directly at the surface elements while its opened up elements or fix the glass portion in my split from that part found that it really Im not getting full voltage to my heating element being at the heating element is good sold the part only at cost and will not charge labor on return will give customer a new quote for control board ordering part. Collected check for the heating element checked 1570 62.71, ; ordrng 1 WPW10190396 (Board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/15/2021
Swapped out control to resolve issues. Ran automatic test cycle and unit is fully functional at this time.
We serviced a
N/A N/A
Model MZD2666KEW
Near Little Rock, AR 72103
Micheal
Job Details: 03/12/2021
Inspected unit and found ice buildup in corner of evap. Compressor is pulling .70 amps. Compressor is making a metallic sound. Freezer temp is at 38 degrees fresh food is 42 degrees. Ordered W10160407; ordrng 1 W10160407 (Compressor kit)
We serviced a
WHIRLPOOL LAUNDRY
Model WTW6120HW0
Near Benton, AR 72019
Micheal
Job Details: 03/12/2021
Per tech line video chat they advised ordering a UI for an F7E1 error code.; ordrng 1 W11478523 (Facia)
We serviced a
GE WASHER
Model n/a
Near San Antonio, TX 78239
Jim G.
Job Details: 03/12/2021
Washer drain cycle did not engage once. Unit is no longer having that issue informed customer is my have needed to be reset after repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near Helotes, TX 78023
Justin
Job Details: 03/12/2021
"Ran unit through diagnostics, all test passed."
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78254
Justin
Job Details: 03/12/2021
"Not seeing or smelling leak, will look to replace regulator. Customer will look at getting CPS to check house line. ; ordrng 1 W11087445 (Regulator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78248
Sebastian
Job Details: 03/12/2021
Replace door hinges and you are authorization number listed on call customer to monitor unit
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78245
Tommy B.
Job Details: 03/12/2021
"Customer stated the unit is working but not heating. Checked resistance on thermostats and elements. They appear to be measuring out fine. Checked the voltage to the fuse and element and terminal Block. All of those check out fine except at the element which is reading low. Conferred with DH who recommends it is either the harness, the timer, or the motor. Recommends ordering all parts. Ordering parts to resolve issue.; rqstng P&A on 1 W10857612 (Timer) and 1 WPW10450286 (Harness) and 1 279827 (Motor)"
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/12/2021
Called to speak with customer and got a hold of Miss Sherman on the husbands line. Its asked to hold and then was disconnected from the call. Part already submitted to warehouse for 2pm deadline over AE. Technician no longer in parts warehouse area. Rescheduled for Monday; schdld next appmnt for 3/15 MON !
We serviced a
JENNAIR WALLOVEN
Model JJW2430DS01
Near La Vernia, TX 78121
S. L.
Job Details: 03/12/2021
Found F2E1 error code for shorted key checked keypad no bad connections or wires unit will need part W11236887 console and possibly part W11179310 control. due to microwave needing to be pulled out to repair unit parts and tax. service fee paid.
We serviced a
UNKNOWN VENTHOODS
Model WVU17UC0JB0
Near Converse, TX 78109
S. L.
Job Details: 03/12/2021
Called CXC spoke to Laronda 7730204021 unit 2/6/21 goods date. Found filters not installed correctly screws have to be taken out install filters install screws per owner manual. After doing this inspected all operations normal
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near Saint Hedwig, TX 78152
S. L.
Job Details: 03/12/2021
Removed broken door replaced entire door and tested all operations normal
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/12/2021
"Checked dishwasher found overflow switch tray not seated properly and water turned off, turned water on adjust tray tested dishwasher no issues no error codes. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Saint Hedwig, TX 78152
S. L.
Job Details: 03/12/2021
Found outer bellow clamp not attached customer claimed it fell off. Checked clamp no damage checked bellow and shocks no damage. Reinstalled bellow ran test no errors no leaks all operations normal.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78231
Sebastian
Job Details: 03/12/2021
Double checked drain pump found it it had good resistance only thing that was wrong was the cover was knocked off somehow unplugged remove cover applied cover back on correctly snapped on as it should everything tested good change cell control to get power back up to the user interface ran into calibration in test mode everything is good to go
We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near San Antonio, TX 78249
Sebastian
Job Details: 03/12/2021
Opened up panel control box with customer found that there was glue leaking onto the glass from the inside customer denied part ordering part again attempted to call partner team and explain situation theyre telling me I must re-order the part attempted to get authorization to at least get us paid for going out there so many times was denied as well re-ordering part. Kvhazvvhdpl1 Re-ordering part as per partner team got authorization number must take a picture of the old part in the new part before new install on next card; ordrng 1 W10913685 (Panel)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Schertz, TX 78108
Chris S.
Job Details: 03/12/2021
Customer stated that dryer taking long to dry. Found issue to be clogged vent hose. Fixed clog tested unit everything working properly.
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 03/12/2021
Checked dryer found terminal block burnt ordering terminal repair kit to resolve issue. Collected service call fee.; ordrng 1 279318 (terminal)