We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Corpus Christi, TX 78418
Adam
Job Details: 08/31/2021
Inspection shows extremely large amount of ice/frost growing on the back of the freezer compartment. We need to replace both evaporator fan and harness to resolve issue.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Corpus Christi, TX 78418
Adam
Job Details: 08/31/2021
Customer complaint of humming or buzzing noise during operation. Inspection of unit shows error code 103 Comes back as drying fan error. Replace fan assembly and control to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Corpus Christi, TX 78415
Adam
Job Details: 08/31/2021
Customer complaint of A intermittent humming noise. Inspection of unit shows all functions work as designed unit has never lost temperature and freezer in excellent condition. The noise customer has heard or is describing is vibration coming from compressor and compressor tubing I did Inform customer this is considered normal operation for when compressor does turn on. Made small adjustment to position of refrigerator allowing better air circulation in compressor compartment.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Corpus Christi, TX 78405
Adam
Job Details: 08/31/2021
Inspection of fridge shows this is not the same unit customer states retailer has already picked up refrigerator if that was not working and left them with a different product.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Corpus Christi, TX 78405
Adam
Job Details: 08/31/2021
Customer complaint of zero function from unit no fan circulation no cooling display showing ? Unable to run diagnostic from unit. Ordering control board start device and capacitor to resolve issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF606ESS01
Near Corpus Christi, TX 78412
John L.
Job Details: 08/31/2021
Installed compressor, charged unit. Unit is holding and issue has been resolved.
We serviced a
KITCHENAID ICEMAKER
Model KUIC18PNZS0
Near Corpus Christi, TX 78410
Jim
Job Details: 08/31/2021
Customer states that icemaker is not making ice. Attempt to put icemaker into diagnostic mode, and call TechLine. Speak to Steve (SR7731638481). Through troubleshooting, Steve advises we check sealed system pressures (due to no frost pattern on evaporator), also drain pump bad , and touch sensor bad. Please reschedule when SS tech is available to check system. Drain pump warrants approval from AIG, and sealed system work may make job in excess of limits.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Corpus Christi, TX 78415
Jim
Job Details: 08/31/2021
Customer states that washer is not agitating. Check known issue with actuator. Actuator not connected to splutch.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Robstown, TX 78380
Jim
Job Details: 08/31/2021
Customer states that washer is not agitating, and smelled burning from rear. Check codes: F7E6 (motor fault) was only fault. Check for known fault, find actuator not connected to splutch. Remove cage to replace actuator, find piece of tape rubbing on belt, which creates burning smell. Replace actuator and test. Place washer in automatic mode, clear codes, and test. Washer working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Robstown, TX 78380
Jim
Job Details: 08/31/2021
Customer states that washer is not agitating. Check for known issue. Actuator is not connected to splutch. Replace actuator from truck stock. Clear codes and test. Test washer. Washer working as designed. ; used 1 W10913953 ( Actuator) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near San Antonio, TX 78232
Shawn W.
Job Details: 08/30/2021
Our customer is having a problem with the unit leaving water in the unit. The unit has hot enough water at the unit. It fills and drains but does not wash. This unit will need a new sump and motor. A new sump and motor was installed on 7/19/2019. This is slightly over 2 years ago. This is 13 months beyond the 12 month OEM part warranty. In diagnostics I retrieved error code F4-E3 Wash Motor. Motor not running. This unit will need a new sump and motor.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ
Near San Antonio, TX 78250
Sebastian
Job Details: 08/30/2021
Found evidence of a burn mark on the receptacle replaced receptacle and tested unit found that no power is being fed to the receptacle control needed ordering part on back order
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78254
Sebastian
Job Details: 08/30/2021
Sr 7731626837 Found that unit was making a ticking noise on start up and slow down and sometimes when its been taking noise appear to be coming from the suspension which the bearings were not installed correctly make sure that the little arm on the bearing wrapped around the spring which stabilizes the basket much better checked under unit and checked all functions everything looks tight and good asking customer to get video of any other noises or issues so that we could easily determine what is going on as the problem is intermittent. Customer also having issues with clothes being dragged under the agitator plate agitator plate is installed correctly remove and reinstall just in case explain to customer that this could be due to the way it is being loaded there is no fix for the agitator plate confirmed with tech line
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOST100ESS00
Near Boerne, TX 78015
Douglas H.
Job Details: 08/30/2021
Unit not powering on. Found 2 issues. Thermal fuse blown due to fan not running and fan not running due to control has a blown relay.
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Universal City, TX 78148
Chris S.
Job Details: 08/30/2021
Customer stated that washer was leaking. Found issue to be bearings going out on washer ordering tub drive motor assembly. Also ordering stater rotor just in case. Needs authorization for parts approval.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Adkins, TX 78101
Jesus C.
Job Details: 08/30/2021
Condensation on suction tube. Causing water to leak onto floor. Installed new dryer. Vacuum unit. Recharged. Low side staying in vacuum. High side at 95. Called techline. Suggest restriction in sealed system. Following tech line suggestion. Purged evaporator, heat exchanger and heat loop. Soldered all joints back together. Vacuum and recharged unit. Low side sitting at 0. High side at 110. Cleared restriction. No further issues during testing. Unit is working properly at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Selma, TX 78154
Chris S.
Job Details: 08/30/2021
Customer stated that rand on left side is dented really bad and can push it into place to use and builder said. Theres nothing they can do customer would have to call whirlpool.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near San Antonio, TX 78223
Jesus C.
Job Details: 08/30/2021
Tested unit. Found bad filter housing and bad ice maker. Replaced ice maker. Need to replace housing.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near San Antonio, TX 78209
Chris S.
Job Details: 08/30/2021
Replaced lid lock tested unit everything working properly. Collected P&L 226.04
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78222
Chris S.
Job Details: 08/30/2021
Customer stated that washer was not completing cycle. Found issue to be faulty lid lock latch. Replaced lid lock latch assembly tested unit everything working properly. Collected SC and P&L 359.12
We serviced a
JENNAIR BEVERAGE CENTER
Model JUB24FRERS00
Near San Antonio, TX 78255
Shawn W.
Job Details: 08/30/2021
Our customer is having a problem with an intermittent noise that is a little louder then normal as is represented in an audio video our customer presented to me. The temperatures are fine with the unit and I see no frosting up near any of the fans. Our customer had had this problem from the beginning. This unit is fully functional. I did notice two potential noise problems. When I moved the unit out to check the rear, I noticed that the Grille was not installed correctly. This could cause excessive rattling when the condenser fan is running. I corrected this. I also noticed that the warning label on the power cord was against the wall which can rattle against the wall when the condenser fan is running. I taped and zip tied WPW10339879. I explained to our customer how the compressor works on this model and I sent them a copy of their owners manual so they can reference page 7 for normal sounds: Your new beverage center may make sounds that your old one didnt make. Because the sounds are new to you, you might be concerned about them. Most of the new sounds are normal. Hard surfaces, such as the flooring and surrounding structures, can make the sounds seem louder. The following describes the kinds of sounds and what may be making them. Your beverage center is designed to run more efficiently to keep your food items at the desired temperatures and to minimize energy usage. The high efficiency compressor and fans may cause your beverage center to run longer than your old one. You may also hear a pulsating or high-pitched sound from the compressor or fans adjusting to optimize performance. Rattling noises may come from the flow of refrigerant or items stored inside the beverage center. As each cycle ends, you may hear a gurgling sound due to the refrigerant flowing in your beverage center. You may hear water running into the drain pan when the beverage center is defrosting. You may hear clicking sounds when the beverage center starts or stops running. Utilize authorization S92190.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78223
Jesus C.
Job Details: 08/30/2021
Found bad actuator. Installed new actuator. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cibolo, TX 78108
Zachary
Job Details: 08/30/2021
Installed ice guide that was missing and sealed liner to fix issue with condensation in between refrigerator and freezer compartments. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/30/2021
I uninstalled the old hinge and installed the new hinge. The door now opens and closes as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/30/2021
I removed the bad shifter and replaced it with the new re-engineered shifter. I ran DLMS calibration then tested the unit by running manual test mode for agitate and spin. This unit is now functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Converse, TX 78109
Chris S.
Job Details: 08/30/2021
Stated that dryer had condensation in it. Found that dryer vent hose was too long hose down also found plywood pieces in wall vent hose told customer need to get builders to come check out the vent hose in wall make sure no blockage. Tested dryer everything good on unit side. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Cibolo, TX 78108
Zachary
Job Details: 08/30/2021
Replaced deli UI with no change lights still wouldnt operate correctly. Talked to DH, is most likely harness witching the deli pantry door. Ordering door, and harness that runs along rail as contingency. Separate issue was FC ice maker, replaced ice maker and there was less tilt and fill did not run over sides. Refrigerator in general had a forward lean to it so dropped feet to resolve issue further. Door is OOS hand will need to be scheduled when available.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Converse, TX 78109
Chris S.
Job Details: 08/30/2021
Customer stated that icemaker stopped making ice. Found issue to be faulty icemaker. Replaced icemaker tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Mico, TX 78056
Sebastian
Job Details: 08/30/2021
Call 1st Customers concern with the unit is that they are not getting a fresh scent after a wash found that everything on unit is working appropriately customer is using regular detergent on a time six concentrate mode explain to customer how the concentrated soap works and that it is meant to be used with concentrated bottles of soap explain to her that the soap that is in there now will work but it wont work as well switch to Settings to times two and showed customer how to change on their home customer instruct
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Bandera, TX 78003
Sebastian
Job Details: 08/30/2021
7731623295 Found at the CAM assembly was jammed replaced cam found that unit is now switching in agitation and wash without making the odd clicking noise that it was doing found that agitator plate was making a nasty noise on it so now that I finally got it to wash checked on her agitator plate and found a wider hair very likely that this one also caused the actuator to get stuck in a position that it was in reported with tech one of my findings reported with customer as they were not home was working with family member. Ran calibration and tested good girl
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB05
Near Bandera, TX 78003
Sebastian
Job Details: 08/30/2021
Found that the icemaker was not installed correctly tube was pushed up to far and making only about 50% contact with the icemaker fixed the tube adjusted icemaker cleared ice of unit make sure icemaker water dispenser doesnt fall into the cabinet checks good
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SG/AA
Near Boerne, TX 78006
Douglas H.
Job Details: 08/30/2021
Customer has recording of the noise issue. Noise sounds like a truck in the unit. Found cause to be failing compressor. Compressor running too hard which is causing the noise issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Pipe Creek, TX 78063
Sebastian
Job Details: 08/30/2021
Found that the light in the freezer section need to be swapped out, double checked both freezer lights. Unit operating as it should
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/30/2021
Installed new burner. No issues during testing. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Boerne, TX 78015
Douglas H.
Job Details: 08/30/2021
Last trip found damaged door trim, stripped adapters, and faulty ui panel. Replaced adapters to resolve door issue, issue not resolved, found issue to be unit itself installed improperly. New door trim warped out of the box. Installed ui panel to resolve the WiFi issue. Ordering new trim due to damaged part out of box. Advised to have installers back out to properly install unit as new screw holes in cabinet will be needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/30/2021
Installed new gasket and track. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78218
Zachary
Job Details: 08/30/2021
Checked washer, concern is basket drops with a large load. Explained this is actually normal with the new design. Checked for error codes none found. Ran an diagnostic cycle on it to test all components. Washer is working as designed. Educated customer on soap amount, proper loading procedure and overall good tips of use.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Helotes, TX 78023
Sebastian
Job Details: 08/30/2021
Concern is the dishes are not drying found that all functions on the unit or working as they should including the heater, customer was not using rinse aid on this particular unit customer says they have another home with the same model that doesnt have the same problems but it likely has rinse aid loaded in it went over user manual with customer marking as customer instruct.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
Chris S.
Job Details: 08/30/2021
Customer stated that dishwasher was not draining found it should be the plug on garbage disposal so I was not taking out it wasnt letting any water flow through fixed issue tested unit dishwasher is not draining properly. Yes the survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHB
Near Converse, TX 78109
Chris S.
Job Details: 08/30/2021
Replaced control box and rivet. Tested unit everything working properly. Yes to survey.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78209
Zachary
Job Details: 08/30/2021
Replaced left and right rails. Tested. Dishwasher upper rack is no longer rubbing seal. Dishwasher is working as designed.
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUB24FRERS00
Near San Antonio, TX 78209
Zachary
Job Details: 08/30/2021
Checked beverage cooler. Complaint is not cooling properly. Both evaporator fans working. Ice blocking on both top right and top left of evaporator. Replaced defrost thermistor. Beverage cooler is now working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near San Antonio, TX 78216
Zachary
Job Details: 08/30/2021
Checked dishwasher, complaint is that dishes are not getting clean. Found error codes F6E4- float switch open, F6E1- low/no water references F6E4, F5E1- door stuck open. Cleared error codes. Error codes appeared to be old because dishwasher performed excellent in service diagnostics cycle. All components working correctly. Removed screen and cleaned filter. Was dirty and potentially causing dirty dishes after wash. Showed customer how difficult they designed it to be cleaned. Recommended running afresh cycles to really clean all components. Dishwasher is working as designed.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC7AS02
Near San Antonio, TX 78217
Zachary
Job Details: 08/30/2021
Checked microwave oven, issue is microwave will work but oven is not heating. Circulated power at breaker. Tested unit and it is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near San Antonio, TX 78247
Zachary
Job Details: 08/30/2021
Customer wanted to check and make sure there was nothing wrong before DW is OOW. Checked for error codes, none found. Ran diagnostic test cycle, no issues or error codes founds well. Installed tie-wire to secure drain hose off of float switch to avoid issue in the future. Dishwasher is working as designed. Advised proper prewash routine, rinse aid, and regular maintenance with afresh and filter cleaning.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Refugio, TX 78377
Jim
Job Details: 08/30/2021
Customer states that washer is not agitating. Check known issue, actuator is not connected to splutch. Replace actuator. Put washer into diagnostic mode, recalibrate and clear codes (none found). Tested in automatic mode. Tested as designed. No further problems.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Port Lavaca, TX 77979
Michael
Job Details: 08/30/2021
The is all over the place on the spin cycle. Pushed on the basket, its bouncy, the sushi is bad, installed a set from TS, calibrated the appliance and ran a quick wash diagnostics test, completed with no issue or error codes, tested the spin cycle manually the appliance is spinning and working properly ; used 1 W11130362 (Suspension) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Rockport, TX 78382
John L.
Job Details: 08/30/2021
Authorization MYI1DYHDP1Installed gearcase, recalibrated unit. Ran test cycle to check if issue has been taken care of. Issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Ingleside, TX 78362
John L.
Job Details: 08/30/2021
Inspected unit, found issue to be with consul. Replace consul and tested after installation, issue has been resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78404
John L.
Job Details: 08/30/2021
Inspected unit, unit will only power on for a few seconds before shutting down. Customer states that unit had been acting up and would lock out or was only able to wash with hot water. Control board only clicks after being re-introduced to power. Will need to replace control board, latch, and valves to resolve.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HV1
Near Corpus Christi, TX 78404
John L.
Job Details: 08/30/2021
Installed new control, tested after installation. Unit is functioning without issue, issue on this unit has been resolved.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Port Lavaca, TX 77979
Michael
Job Details: 08/30/2021
The appliance is powering on per customer. Plugged the appliance in and turned the dryer on, not powering on. Checked voltage at the wall outlet, 240 VAC with both legs together, not getting 120 VAC on individual legs, checked at the appliance, L1 is getting 240 VAC, L2 nothing, both legs 240 VAC, the issue is going to be an electrical issue. Checked the fuse, the fuse is good, advised the customer to get a qualified person to correct the problem, to give us a call if the appliance still doesnt work
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Corpus Christi, TX 78418
John L.
Job Details: 08/30/2021
Installed component, tested after installation. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Port Lavaca, TX 77979
Michael
Job Details: 08/30/2021
Wont spin per customer, the clothes were still real wet. F5E1 lid switch fault, F8E1 long fill, cleared error codes and tested the lid lock and inlet valve manually, both working normal. Calibrated and performed a quick wash diagnostics, completed with no issues or error codes, also tested the high speed spin cycle manually, the appliance is spinning and working normal. Looked behind the unit and found the drain line was laying on the ground, advised it needs to be at least 36 high, no less than 32.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Alice, TX 78332
Adam
Job Details: 08/30/2021
Installed water valve jumped icemaker icemaker now harvest and calls for water. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77901
Jim
Job Details: 08/30/2021
Customer states that washer is hanging up at rinse cycle. Check shifter for known issue, shifter is good. While checking, notice belt is off main pulley. Reinstall belt, run automatic mode. Washer moves from cycle to cycle, as designed. Recalibrate machine and run automatic test mode again. Washer continues to act as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Alice, TX 78332
Adam
Job Details: 08/30/2021
After installing new basket issue is still unresolved. When putting in basket by itself with no hub basket will drop down fully. But will not agitate or spin. Reinstalling basket with hub does not allow basket to drop Fully down onto your post. Most likely cause is gear case mismatch. Re-ordering gear case and cam to resolve issue.
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Kingsville, TX 78363
Adam
Job Details: 08/30/2021
Installed coils tested unit issue resolved.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Corpus Christi, TX 78414
John L.
Job Details: 08/30/2021
Inspected unit, found grid cutter to be issue. Cutter not cutting ice sheets, disconnected and test for continuity. Grid cutter has continuity. Reconnected and ran u it, unit is now cutting ice. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kingsville, TX 78363
Adam
Job Details: 08/30/2021
Stove actuator calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/27/2021
Our customer was having a problem with the washer draining. They had another service company come out and they had identified a bad drain pump but closed out the ticket before repairing. I was having a problem with getting it to do anything on a normal cycle. I finally got it into diagnostics and received error codes F8E1 No such error and F9 E1 Diverter cant find position F6 E2 inlet water fill valve electrical problem and F8 E2 draining motor electrical problem. Our customer did say that his circuit breaker had been getting tripped as well. This unit will need a new control. Im ordering the drain pump, sump and motor, main wiring harness and the water valve as a contingency. Parts ordered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Douglas H.
Job Details: 08/27/2021
Last tech found issue to be restriction. Installed dye dryer and compressor service port. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 48 cool down period with the doors shut. No further issues at this point. Unit under warranty per serial number and sb web
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Boerne, TX 78006
Douglas H.
Job Details: 08/27/2021
Customer stated unit not turning or starting. Verified proper voltage to unit. Found control is powering on. Unit functioning properly. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near San Antonio, TX 78252
Sebastian
Job Details: 08/27/2021
Found that the thermostat environmental was not part of the system did verify behind evaporator that the unit is freezing up blocking the air tower ducting drain tube appears to be clear unit is just over freezing ordering control box and thermistor along with air tower. Air tower available at vendor only parts team to reach out when available;
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/27/2021
I replaced the actuator with a part from my truck stock W10913953. I ran load size calibration and double checked the spin and agitate in manual test mode. This unit is now fully functioning as designed.; used 1 W10913953 (Actuator) from stock
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near San Antonio, TX 78248
Shawn W.
Job Details: 08/27/2021
Our customer has been having problems on both the convection bake and regular bake I. Which it will shut down and food will be cold after a certain undetermined period of time and at times it seems that the unit will not light. I did a short test on the bake ignition as well as the broil ignition and both ignited. There were no errors in diagnostics and I was able to get the unit to ignite on bake more then a few times. This unit will need a new main control. I ran a test on bake convection to 425 F and the fan never came on. Ill be ordering the fan as well. Replace control and test. Parts ordered. Our customers food was burning on convection bake.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS06
Near Cibolo, TX 78108
Zachary
Job Details: 08/27/2021
Received yet another microcomputer that did not have an input at P4. While waiting to talk to tech line to verify I am ordering correct part and Marcone keeps sending wrong part or WP isnt producing them correctly. Checked what type of bulb was installed and it was an LED. From prior call to tech line about same issue this is what they said usually causes trial to go out on board. Bulb has to be an incandescent. Installed factory bulb and light is now working as designed. MW is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/27/2021
Our customer is having problems with the the unit not draining. Our customer is not using rinse aid. Picture included. I ran the unit on normal cycle. It filled, washed and drained as designed. This unit is fully functional. I provided detailed instructions on rinse aid, care and use. We went over the owners manual sections on this topic. Our customer will get some rinse aid and the unit will dry as designed. This unit is fully functional.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Converse, TX 78109
Zachary
Job Details: 08/27/2021
Checked range, found bad infinite switch for front right burner. Replaced and tested, it is now working as designed. Other issue is left hinge is broken on oven door. Ordering and returning as scheduled.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Zachary
Job Details: 08/27/2021
Checked range, issue is that range will trip breaker when oven is turned on and even using cook top. Took panels off inspected wire harness and everything looked good. Replaced control board and tested range. Oven reached 350 degrees all burners are working. Range is now working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/27/2021
Our customer has been been having problems with the unit screen getting frozen up especially around 400 degrees F. I noticed the console actually a bit unresponsive at the beginning. When I entered diagnostics I received no error codes. I ran the u it up to 425 F and the console was responsive at that time. We will need to change out the console due to the unresponsive nature.;
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78232
Zachary
Job Details: 08/27/2021
Found door over extended caused a warp on inner door and bent metal on panel. Door is unable to close to full capacity as designed. Ordering all parts doo rebuild front panel and door.
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near San Antonio, TX 78239
Zachary
Job Details: 08/27/2021
Checked washer, issue is not finishing cycle and water on floor. Found F7E9- locked rotor, F8E4- overflow or flood condition, F7E3-motor drive module over current, F6E2- communication error; UI cannot hear ACU. Deleted errors and ran calibration. No issues with motor. Ran test cycle and washer got stuck on 17. Drain pump seemed fine. Ordering ACU and UI to resolve issues and stator motor as contingency.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Universal City, TX 78148
Zachary
Job Details: 08/27/2021
Replaced control board. Put dishwasher through service diagnostics cycle. Verified again no leaking issues. All other functions performed properly. Dishwasher is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Natalia, TX 78059
Jesus C.
Job Details: 08/27/2021
Tested unit. Fresh food not cooling. freezer cooling. Found evap fan blocked by ice. Removed ice buildup. Advised customer to defrost unit. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/27/2021
Or customer was having problems with the unit finishing the cycle. The soap dispense door would open but the soap pod would be stuck in the dispenser. They had some service recently on their water heater. The water is hot enough at the unit. I ran a normal cycle and the unit filled and drained but did not wash. I went into diagnostics and retrieved error code F7E1 Heating No Heat. This error was due to their recently problem with the water heater. This u it will need a new sump and motor.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78253
Sebastian
Job Details: 08/27/2021
Found that the unit is infested with roaches cannot replace control board instructed customer to contact WP 7730792783
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78227
Sebastian
Job Details: 08/27/2021
Found that unit would not agitate replace shifter on unit as it is the bad style calibrated unit checked all other functions unit is ready to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Boerne, TX 78006
Colton B.
Job Details: 08/27/2021
Issue was freezer frosting up again. Called techline who recommended placing the defrost sensor in a new location, securing it with a zip tie and if issue persists replacing the UI
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/27/2021
Customer stated unit making loud squeaking noises and loud clacking noise. Tested unit to find the issue coming from gearcase. Ordering gearcase and returning with shifter, cam and suspension.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78015
Douglas H.
Job Details: 08/27/2021
Customer stated microwave not heating and oven turned itself on after console acted up not allowing selections and unplugging. Checked errors, multiple errors f4e1 cavity temp sensor error. Pulled unit with help of assistant. Cavity temp sensor supposed to be plugged into p22 on microwave control, harness not inserted, couldnt locate the harness at all. Oven turned itself on due needing software update for console that Whirlpool is supposed to release this month for that same issue per service pointer, W11525554 Rev B. Calling techline per notes and reoccurring issues. Spoke with Chris, explained everything, wanted to argue with me that the cavity supposed to be there, I explained that I know its supposed to be there but I never has been there. I also explained that even the parts list doesnt show this part. He stated to do part research. Sr 7731607407Calling marcone for parts research to attempt to locate the cavity temperature sensor. Spoke with Sandra from marcone, explained whats needed. She stated that shes not seeing the cavity temperature sensor, finally came up with a sensor.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 08/27/2021
Customer stated unit intermittently draining. At times unit will leave dirty water in unit other times will completely drain. Ordering drain pump as current pump is overheating and shutting down. Also ordering drain hose in case its needed.
We serviced a
KITCHEN AID WINE CELLAR
Model KUWS24LSBS14
Near San Antonio, TX 78209
Jesus C.
Job Details: 08/27/2021
Tested unit. No pressure in system. Removed rear panel. No leaks. Removed evaporator cover. Found leak coming from evaporator. Evaporator is no longer available for order. Unit cannot be repaired. Gave customer information. No further repairs can be made. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78213
Jim G.
Job Details: 08/27/2021
Replaced the faulty actuator. Unit tested properly. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Converse, TX 78109
Chris S.
Job Details: 08/27/2021
Customer stated that fridge is freezing food and ice door wont close. Ordering ice door
We serviced a
IKEA REFRIGERATOR
Model IRS335SDHM00
Near San Antonio, TX 78221
Jesus C.
Job Details: 08/27/2021
Installed new compressor and control. Recharged unit. Good frost on evap. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Converse, TX 78109
Chris S.
Job Details: 08/27/2021
Replace both control boards tested unit icemaker working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near La Vernia, TX 78121
Chris S.
Job Details: 08/27/2021
Customer stated the dishwasher wasnt drying dishes well foundation will be heating element in dispenser. Ordering heating element part is out of stock.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near San Antonio, TX 78223
Chris S.
Job Details: 08/27/2021
Finally got ice bin out and found that ice was blocking the auger and wouldnt release ice out. After getting the ice out of the auger tester unit everything working properly.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78223
Chris S.
Job Details: 08/27/2021
When I got to Warehouse customer says the dryer turns on but doesnt he same problem as before. Found issue to be heating element in high temp fuses. Replaced element in high temp fuses tester unit everything working properly
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78222
Chris S.
Job Details: 08/27/2021
Replaced stoppers everything working properly. Yes to survey.
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near San Antonio, TX 78210
Chris S.
Job Details: 08/27/2021
Replace gear case calibrated and tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near San Antonio, TX 78220
Chris S.
Job Details: 08/27/2021
Customer stated that refrigerator was leaking from the back found it to be main valve. Need to order part.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78216
Jim G.
Job Details: 08/27/2021
Verified a faulty actuator. Replaced actuator. ; used 1 W10913953 (Actuator) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78230
Jim G.
Job Details: 08/27/2021
Replaced all parts. Issue resolved. ; used 1 Wp8557403 (Thermistor Fix) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78230
Jim G.
Job Details: 08/27/2021
Verified an issue with the drain pump. Replaced drain pump. Issue resolved. ; used 1 W10919003 (Water pump) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Shavano Park, TX 78231
Jim G.
Job Details: 08/27/2021
Replaced faulty led modules. Issues resolved.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near San Antonio, TX 78231
Jim G.
Job Details: 08/27/2021
I was able to determine that the the bin thermistor was shorted, and both the reservoir drain pump and recirculation pump are non functional. While there is technically voltage at the harnesses they are quite corroded and have recommended replacing them.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78260
Jim G.
Job Details: 08/27/2021
Replaced faulty drain pump. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 08/27/2021
Replaced UI control and main control. Issue resolved.