We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78238
Tommy B.
Job Details:
03/16/2021
Last visit swapped out latch which was faulty. This visit swapped out with new parts and unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Alexander, AR 72002
Micheal
Job Details:
03/16/2021
"Infestation was taken care of, took pic of receipt, found failed main control, ordered W11314391; ordrng 1 W11314391 (Control)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near Bulverde, TX 78163
Shawn W.
Job Details:
03/16/2021
Spoke with Austin and Bruce at Whirlpool Tech Line. I uninstalled the unit and verified that the fuse has continuity. The outlet is sound and we have 120 VAC at the inlet and outlet from the noise board to the control board. We however are receiving only 3 VAC AT THE P1 connector at the control board. This unit will need a new main wiring harness. Part ordered.; ordrng 1 W11350916 (Wiring harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Vilonia, AR 72173
Jeff N.
Job Details:
03/16/2021
Not pumping water into spray arms. Ordered new motor.; ordrng 1 W10445975 (hose) and 1 W10879262 (pump motor) and 1 WPW10538166 (grommet)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78254
Justin
Job Details:
03/16/2021
"Replaced left side silverware rack rail, found the right side broke as well. Will need to order it as well. ; ordrng 1 W10914507 (Right side silverware rack)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hot Springs, AR 71909
Blake D.
Job Details:
03/16/2021
"Inspected unit for vibration, ran diagnostic found no errors, ran auto test checked okay, ran calibration tested okay, unit runs as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78249
Justin
Job Details:
03/16/2021
While changing out the ignitor harness I found one of the ignitor wires pinched and not connected correctly on spark module. Fixed issue and tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Mount Vernon, AR 72111
Jeff N.
Job Details:
03/16/2021
Bottom spray arm not moving ordered sump assy.; ordrng 1 WPW10671942 (sump and motor assy)
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Spring Branch, TX 78070
Jim G.
Job Details:
03/16/2021
Customer has had item replaced. If new ticket is needed please create a new ticket with correct unit information.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Benton, AR 72019
Micheal
Job Details:
03/16/2021
Inspected unit and found pulley and belt making noise ordered belt and pulley; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Spring Branch, TX 78070
Shawn W.
Job Details:
03/16/2021
"Our customer had experienced the unit not working during the cold spell. Likely frozen pipes. However, after that there were intermittent times it would not light up at all. No errors in diagnostics. Ran automatic test mode and all loads functioned as designed. Ran manual test mode to isolate loads. Cold and hot water is functioning as designed on dual valve. I found that the electric cord was not fully seated in the outlet. I was able to wiggle it and the voltage ceased. I checked the outlet and it is sound. I fully inserted the cord and it is now operating as designed. Our customer is paid in full. Labor was discounted significantly because it was an easy repair and local customer."
We serviced a
UNKNOWN VENTHOODS
Model UXT5530AAS3
Near San Antonio, TX 78254
Justin
Job Details:
03/16/2021
"Replaced power cord, customer has company installing it tomorrow. Customer will call if any issues occur."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Alexander, AR 72002
Micheal
Job Details:
03/16/2021
Customer complaint loud sqealing at beginning of spin cycle. File number 7730261655. Tech line suggested replacing belt and splutch. Ordered both; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Kerrville, TX 78028
Colton B.
Job Details:
03/16/2021
Customer concerned about a possible leak and a dripping sound. Found no evidence of a leak. Dripping noise appears to be the drain tube dripping defrost water. No evidence of a leak from the refrigerator.
We serviced a
KITCHENAID DISHWASHER
Model KUDP01FLBL0
Near Benton, AR 72019
Micheal
Job Details:
03/16/2021
"Replaced broken lanyards with springs, tested unit and found operation normal"
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near Bulverde, TX 78163
Shawn W.
Job Details:
03/16/2021
Replaced water valve. Tested unit. No water. Would not finish service cycle. Called Rich from Whirlpool Tech Line SR #7730261417. Will need control. Ordering float switch as contingency.; rqstng P&A on 1 W11120155 (Control) and 1 WPW10195039 (Switch)
We serviced a
KITCHENAID RANGE
Model KDRS483VSS04
Near Helotes, TX 78023
Colton B.
Job Details:
03/16/2021
Issue was that the handle was not secured. Replaced handle and used putty apoxy in end caps to secure handle for good. Advised customer to not use handle for at least an hour to let putty set. Unit tested good.
We serviced a
KENMORE REFRIGERATOR
Model 253.7042342
Near San Antonio, TX 78230
Chris S.
Job Details:
03/16/2021
Customer stated that lights are out in freezer found issue to be door latch on rail broke off. Ordering rails and light just in case. Collected SC and gave quote for P&L 521.95.; ordrng 1 5304507977 (slide assembly) and 2 242196204 (light board)s and 1 5304508094 (slide assembly)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near San Antonio, TX 78230
Chris S.
Job Details:
03/16/2021
Customer stated that icemaker not working. Tested unit and icemaker would put go into home position. Found issue to be faulty icemaker.; schdld next appmnt for 3/23 TUE !
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS07
Near San Antonio, TX 78232
Chris S.
Job Details:
03/16/2021
Customer stated that microwave does not turn on at all replaced thermal fuse and that didnt fix issue. Also checked voltage on wall outlet and got correct voltage. Found issue to be faulty control board. Ordering control board cavity thermostat and main harness. Parts out of stock.; ordrng 1 W10892389 (cntrl-elec) and 1 W10269232 (thermostat) and 1 W10907653 (harns-wire)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78247
Chris S.
Job Details:
03/16/2021
Customer stated that dryer wasnt heating and wrinkle shield wasnt working right. Called tech line spoke with Liam found that wrinkle shield was working right but if customer wants clothes not so wrinkly she has to use steam fresh. SR 7730264266 everything working properly and vent hose was too long causing moisture to stay in hose fixed that issue.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ6
Near San Antonio, TX 78204
Chris S.
Job Details:
03/16/2021
Customer stated that microwave was not turning on came back out because builder went and checked outlet and said they are getting voltage so idk if the plugged was fixed before second trip but when I checked voltage today I did get 120. And microwave still not on. Ordering control board and fuse.; ordrng 1 W11342846 (Control) and 1 W10138793 (fuse)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ0
Near Universal City, TX 78148
Chris S.
Job Details:
03/16/2021
Replaced microwave door. Tested unit everything working properly and door switches are good due to replacing door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Schertz, TX 78154
Chris S.
Job Details:
03/16/2021
Called customer to let them know Im on my way. And customer stated that Lowes replaced the refrigerator and he does not need service.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ01
Near Schertz, TX 78154
Chris S.
Job Details:
03/16/2021
Replaced door gaskets and left fridge door and separator. Everything working as designed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESG/AA
Near San Antonio, TX 78223
Ezequiel V.
Job Details:
03/15/2021
Replaced ice maker in freezer and refrigerator due to freezer ice maker arm broken and refrigerator ice maker not going into harvest. After replacement of both ice maker tested refrigerator no issues. Refrigerator working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near San Antonio, TX 78233
Jim G.
Job Details:
03/15/2021
Replaced dual valve which proved to be defective. Issue resolved.
We serviced a
LG WASHER
Model WM2301HR
Near San Antonio, TX 78217
Jim G.
Job Details:
03/15/2021
Customer paid upfront. Installed faulty valves. Issue resolved.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near San Antonio, TX 78222
Ezequiel V.
Job Details:
03/15/2021
Replaced ui on range due to start button being stuck after replacement tested range no issues powering on or off range is working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model DE882
Near San Antonio, TX 78209
Sebastian
Job Details:
03/15/2021
210 827 3969 cell. Found that the belt is broken on the unit do not have a belt this big pulley is much larger on this unit then all the modern units ordering belt gave customer a quote for labor and parts collect a check for service fee check number 1886 for the amount of 107.17; ordrng 1 WPY312959 (Belt)
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Boerne, TX 78006
Douglas H.
Job Details:
03/15/2021
"Customer stated unit not rinsing and showed 5d error. Checked errors found F8e1 low flow, f0e1 load detected during clean cycle, f0e2 over suds. Tested unit. Found low flow from inlet valves. Ordering inlet valves. Per sb web unit is still under warranty, actual goods issue date is 5/29/2020. Ordering both valves to resolve the issue. Collected priority sc. scheduled for customer availability ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ6
Near San Antonio, TX 78204
Chris S.
Job Details:
03/15/2021
Customer stated that microwave was not turning on at all. Checked breaker and everything was good. Also checked voltage at wall outlet and was not getting any voltage. Told customer they need to get electrician to come check the wall outlet.
We serviced a
KITCHEN AID WALLOVEN
Model KEBS277DWH7
Near San Antonio, TX 78212
Sebastian
Job Details:
03/15/2021
Replaced blower and tested unit collected service fee on first trip collected parts and labor at end of call unit good to go
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near San Antonio, TX 78208
Ezequiel V.
Job Details:
03/15/2021
Replaced control board and valve on washer due to Valve not actuating and washer powering down mid cycle after replacement of valve and control board tested washer no issues washer is working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78230
Tommy B.
Job Details:
03/15/2021
Customer stated that the issue is the evaporator has frozen again. The unit will need a new user interface to go along with the previously replaced thermistor. Customer did not wish to proceed with those repairs. Entered the unit into manual defrost mode to assist with this issue. No further issues at this time. Collected priority service call
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near San Antonio, TX 78258
Tommy B.
Job Details:
03/15/2021
Swapped out belt and shield to resolve unit issues. Unit is testing good with no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Boerne, TX 78006
Douglas H.
Job Details:
03/15/2021
"Customer couldnt remove water filter and was in fear breaking housing. Removed filter without breaking anything, filter was tougher than it should be, installed new filter for customer. Unit testing good now. No further issues at this point."
We serviced a
JENNAIR COOKTOP ELECTRIC
Model CP220W
Near San Antonio, TX 78248
Jim G.
Job Details:
03/15/2021
Verified a loose connection. Secured harness and corrected loose connection. Issue resolved. Collected PSC.
We serviced a
FRGIDAIRE RANGE
Model LGGF3043KFE
Near San Antonio, TX 78261
Jim G.
Job Details:
03/15/2021
Replaced valve. Issue resolved.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE507EWH11
Near San Antonio, TX 78212
Ezequiel V.
Job Details:
03/15/2021
"Advised customer of part issue, not being ordered. Ordering appliance manager per tech lines request to resolve issue.; ordrng 1 W11289998 (Appliance Manager)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78212
Sebastian
Job Details:
03/15/2021
Replaced door doors are slightly uneven at the top are making good seal explain to customer that there is no way to adjust this model of refrigerator at the refrigerator doors; saved tckt
We serviced a
SAMSUNG WASHER
Model WV60M9900AWA5
Near San Antonio, TX 78212
Ezequiel V.
Job Details:
03/15/2021
"Properly checked washer for leaks was not able to find a leak during drain,spin or fill. Preformed diagnostics testing with Samsung techline. Found no error codes during diagnostics testing per techline washer is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near San Antonio, TX 78215
Sebastian
Job Details:
03/15/2021
Replaced thermistor and harness in freezer tested unit bill to be sent out via office
We serviced a
SAMSUNG WASHER
Model WF448AAP/XAA02
Near Fredericksburg, TX 78624
Colton B.
Job Details:
03/15/2021
Issue was low water pressure error code. Found cold water valve clogged with sediment and air in the cold water line. Cleaned out valve and purged cold water line. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78207
Jesus C.
Job Details:
03/15/2021
Tested unit. Found drain pump running intermittently. Ill need to replace pump. Customer stated they do not want unit repaired and want it replaced. Advised customer to speak with the manufacturer for any concerns. Customer does not want repairs can be done. Job complete. ; schdld next appmnt for 3/19 FRI !
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78254
Tommy B.
Job Details:
03/15/2021
Customer stated the issue is the lightbulb is nonfunctional. Swapped out bulb and it immediately powered on. Could not turn off the light. Found issue to be faulty control. Ordering parts to resolve issue.; ordrng 1 W11182110 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78209
Ezequiel V.
Job Details:
03/15/2021
Replaced valve due to hot water letting a trickle in no actuating after replacement tested washer no issues no error codes. Washer is working as designed. Job complete.
We serviced a
FRGIDAIRE DRYER
Model FAQE7011W0
Near San Antonio, TX 78216
Chris S.
Job Details:
03/15/2021
Customer stated that dryer door latch fell inside of dryer. Switched door hinge to other side cuz there was a door latch on the other side. Tested unit everything working as designed. Collected PSC and labor 258.72.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78247
Chris S.
Job Details:
03/15/2021
Customer stated that they cant use all cycles and nothing comes on the display. Found issue to be faulty console and control board. Ordering control board and console need authorization for all parts.; rqstng P&A on 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Boerne, TX 78006
Douglas H.
Job Details:
03/15/2021
Customer stated unit was shaking extremely bad and causing the rv to move. Found cause to be out of balance due to not being leveled. Leveled unit to resolve the issue. Unit testing good now. No further issues at this point. If issue continues would need 4- W10754041 damper assembly
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Jim G.
Job Details:
03/15/2021
Replaced all drawers. Issue resolved. ; saved tckt
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104ESS0
Near Boerne, TX 78015
Douglas H.
Job Details:
03/15/2021
"Last trip found faulty check valve in drain hose. Replaced drain hose to resolve the issue. Upon reinstalling unit I accidentally scratched the control panel. Ordering the control panel, I am covering part costs since I damaged, part on b/o. Collect p&l for drain hose installation. That issue is resolved. ; ordrng 1 W10903576 (panel-cntl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near San Antonio, TX 78209
Ezequiel V.
Job Details:
03/15/2021
"Checked refrigerator found top left hinge bent downward attempted to adjust with no luck, ordering hinge to resolve issue.; ordrng 1 W10901054 (hinge-door)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near San Antonio, TX 78245
Jesus C.
Job Details:
03/15/2021
Whirlpool washer. Needs new Motor. Gave rough estimate for repairs. Labor 100. Service fee 109. Part 200.; ordrng 1 W10890624 (Motor)
We serviced a
JENNAIR ICEMAKER (STANDA
Model JIM158XBRS1
Near San Antonio, TX 78261
Douglas H.
Job Details:
03/15/2021
"Rediagnosed unit to find issue not a SS issue. Found error code for Evap thermistor, internal drain pump not functioning and water level sensor shorted. Quoted 456.12 for p&l. Customer wants to proceed with repair. Ordering Evap thermistor, drain pump and water level sensor to resolve all issues. ; ordrng 1 WP2313705 (pump) and 1 WPW10548509 (sensor) and 1 WP2313635 (thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near San Antonio, TX 78245
Jesus C.
Job Details:
03/15/2021
Unit not cooling properly. Restriction in freezer evap. Will need new drier and recharge. Service fee 109. Labor 300.; ordrng 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78254
Tommy B.
Job Details:
03/15/2021
Swapped out control to resolve functional issues. Unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78256
Douglas H.
Job Details:
03/15/2021
Last trip found faulty compressor and leaking Evap. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Advised of 24-48 hr cool down period.
We serviced a
SAMSUNG DRYER
Model DV448AEP/XAA
Near Fredericksburg, TX 78624
Colton B.
Job Details:
03/15/2021
Customer didnt need appliance serviced.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SK
Near San Antonio, TX 78258
Jim G.
Job Details:
03/15/2021
Verified sump motor assembly at fault. Ordering part. Appointment should have been made for next Monday. ; ordrng 1 W11416363 (Sump motor assembly)
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Fredericksburg, TX 78624
Colton B.
Job Details:
03/15/2021
"Issue is an F3E1 error code. Connection from tub to pressure switch is good. Ordering new pressure switch and control to resolve issue. Control is out of stock, will call customer when parts come in. ; ordrng 1 WPW10448876 (Pressure switch) and 1 W11096963 (Control)"
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS356ESS
Near Boerne, TX 78006
Colton B.
Job Details:
03/15/2021
Customer did not put in another claim. Doesnt know why this appointment is on the books.
We serviced a
JENN-AIR RANGE
Model JGRP536WP02
Near San Antonio, TX 78230
Jim G.
Job Details:
03/15/2021
Adjusted the harness. Issue was resolved. Loose harness. Also flame setting was too low causing the ignitor to click continuously on the low setting.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78216
Ezequiel V.
Job Details:
03/15/2021
"Replaced separator due to not closing properly after replacement no issues, refrigerator working as designed. Dispensing no issues. Waiting on door to complete ticket.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near San Antonio, TX 78247
Chris S.
Job Details:
03/15/2021
Customer stated that refrigerator was making weird noise. Found issue to be water line was tucked in by condenser fan and it was hitting fan. Moved waterline and everything working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Boerne, TX 78006
Colton B.
Job Details:
03/15/2021
Issue was food freezing in pantry. Called techline who suggested replacing the thermistor and diffuser. Ordering both parts. Will call customer when parts come in. Gate code is #1587. ; ordrng 1 W10775715 (Pantry diffuser) and 1 Wp2188820 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78248
Jim G.
Job Details:
03/15/2021
Replaced faulty door. Issue resolved.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCED600GSS01
Near Boerne, TX 78006
Douglas H.
Job Details:
03/15/2021
"Unit fan making abnormal noise. Appears that fan blade is off kilter. Ordering blower fan to resolve the issue. Part out of stock. Customer is going to attempt to get Costco to replace the unit, i advised customer if Costco replaces the unit to give us a call to cancel the appointment. ; ordrng 1 W11083804 (motor-blwr)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near San Antonio, TX 78230
Ezequiel V.
Job Details:
03/15/2021
"Replaced ice maker due to, previous ice maker not going into harvest, upon arrival found small amounts of ice and harvest cycle moving slow, after replacement no issues with harvest cycle good water flow to ice maker. Job complete. Collected parts and labor."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Stockdale, TX 78160
S. L.
Job Details:
03/15/2021
"Called Cxc to check entitlement for cosmetic damage. Spoke to Melinda, who stated goods date is 2/9/2021, and that builder has two weeks to list damage after purchase., and customer has 30 days after closing to report cosmetic damage. Customer states she has not closed on house, and is unable to get receipt from builder. Advised customer that cannot order any cosmetic parts without documents. Customer hung up."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78256
Justin
Job Details:
03/15/2021
"#1984 gate code, replaced main harness and control board. Tested to complete. Will have customer keep an eye on unit to see if the display issue has fully went away."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fair Oaks Ranch, TX 78015
Shawn W.
Job Details:
03/15/2021
"Replaced control board. Tested unit. It is filling, washing and draining as designed. This unit is fully functional now. Ran service diagnostics cycle to calibrate. Provided guidance on care and use."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details:
03/15/2021
Water pooling bottom of tub. Called tech line. Suggest replacing Inlet valve. Sr 7730247679. ; ordrng 1 WPW10327249 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near San Antonio, TX 78250
Justin
Job Details:
03/15/2021
"Cant remove wash-plate, will need to order all pieces to remove the basket. Gear case, spanner, washplate and all screws needed. ; ordrng 1 W10752187 (Wash plate screw) and 1 W10752283 (Wash plate) and 1 W10909670 (Spanner but) and 1 W11455453 (Gear case)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ03
Near San Antonio, TX 78254
Justin
Job Details:
03/15/2021
"Customer is trying to work out warranty problems, they were giving a model fridge that has already registered so the current unit is out of warranty but they have only been here less than 2 years. Customer will reschedule until we figure it out. ; saved tckt"
We serviced a
MAYTAG DRYER
Model MEDB835DW2
Near San Antonio, TX 78254
Justin
Job Details:
03/15/2021
"Found motor making a loud scrapping noise, will need idler(pulley) as well. ; ordrng 1 W10837240 (Idler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78254
Justin
Job Details:
03/15/2021
Replaced rack stops has friction sleeve for unit. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Helotes, TX 78023
Justin
Job Details:
03/15/2021
"Calling techline, icemaker keeps breaking. Unit is going past home position causing it to damage. Unit has had the ice maker replaced multiple times as well as the left fridge door. Replaced control and Ui, believe there is a break within the fridge not the door. Steve is assisting, ; ordrng 1 W11115534 (Icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Helotes, TX 78023
Justin
Job Details:
03/15/2021
"Replaced inlet valve, checked water pressure. Ran in diagnostics and tested to complete."
We serviced a
WHIRLPOOL DRYER
Model GLGT1142CS1
Near Bandera, TX 78003
Justin
Job Details:
03/15/2021
"Replaced seized motor, tested to complete. The pulley is bad and will need to be replaced."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2732GRS
Near San Antonio, TX 78255
Colton B.
Job Details:
03/15/2021
Issue is a no cool refrigerator. Customer replaced start device himself and it appears to be working. Compressor is very hot and when it does kick on it is a very low hum. Believe issue to be a seized compressor. Collected PSC and quoted customer for repair. Customer will let us know if he wants to go through with repair.; rqstng P&A on 1 W10160407 (Compressor Kit)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78254
Colton B.
Job Details:
03/15/2021
"Issue was a faulty UI, replaced UI unit tested good. While putting the oven door back on the hinge lock slipped and damaged the inner door panel. Ordering new inner door panel to resolve issue. ; ordrng 1 WPW10709147 (Inner door)"
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS350ESS00
Near San Antonio, TX 78259
Chris S.
Job Details:
03/15/2021
Customer stated that that center burner and right front burner flames are orange and to high. Found issue to be faulty valves ; ordrng 1 W10859922 (valve-gas) and 1 W11246817 (valve-brnr)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Garden Ridge, TX 78266
Chris S.
Job Details:
03/15/2021
Replaced lower harness and shifter per tech line. Tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Schertz, TX 78154
Chris S.
Job Details:
03/15/2021
Customer stated that dishwasher top shelf was lopsided. Found issue to be adjuster wheel was broken. Replaced adjuster tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Converse, TX 78109
Chris S.
Job Details:
03/15/2021
Upon arrival called customer and customer stated that Best Buy was gonna go out between 12-5 and that its not our company to go out .
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near San Antonio, TX 78251
Richard G.
Job Details:
03/15/2021
"Customer complaint is that during the clean washer cycle, the unit will stop filling and give an error. Entered diagnostics and found F8E1 long fill. Ran unit through diagnostics cycle, verified valve issues. Found hot water valve off. Customer states they use only cold water. Recommended to customer to turn the hot water on to the unit when using the clean washer cycle. Unit tests good at this time."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near San Antonio, TX 78245
Richard G.
Job Details:
03/15/2021
Job will need to be rescheduled. After hours.; saved tckt
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near San Antonio, TX 78245
Richard G.
Job Details:
03/15/2021
Replaced control panel. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB4
Near San Antonio, TX 78253
Richard G.
Job Details:
03/15/2021
Customer complaint is that the vent hood blower is not functioning as it should. Verified issue with blower. Will need blower.; ordrng 1 W11441128 (Blower)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Richard G.
Job Details:
03/15/2021
Customer complaint is that the unit is not draining. Verified faulty drain pump. Will need pump that is on order.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Richard G.
Job Details:
03/15/2021
"Customer complaint is that the control is damaged and the range is missing a rack. Will need control, rack, and panel that is on order; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Mico, TX 78056
Richard G.
Job Details:
03/15/2021
Replaced door switch and light. Tested to complete . Unit is good to go.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBBL306ESS01
Near Boerne, TX 78015
Shawn W.
Job Details:
03/15/2021
This unit was a third party dispatch and not eligible for customer instruct coverage. Found temperatures normal in both sections. Our customer wanted a check up. I ran diagnostics cycle. There are no errors and loads are functioning as designed. Our customer would like the missing grille replaced. I did not collect the service fee because our customer was in a meeting. This unit is only covered for functional repairs because it was purchase at Sears outlet. ; ordrng 1 WPW10189196 (Grille) and 1 WPW10188547 (Grille skirt black) and 1 W10839844 (Bracket) and 1 W10839844 (Bracket) and 4 WP489464 (Screw)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Shawn W.
Job Details:
03/15/2021
Our customer is having problems with the unit filling with water. I ran the unit and it did not fill. I found that the hot water was turned off. I turned it on and now the unit is functioning as designed. I fixed the drain hose by making sure it is looped up and zip tied WDT710PAHZ1. Counseled on proper detergent use. ; used 1 WDT710PAHZ1 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78255
Shawn W.
Job Details:
03/15/2021
"Our customer is having a problem with improper temperatures. The freezer is at 33F and 56F. They have had to defrost it but the frost build up on the evaporator came back. I found that the defrost heater is not operating and is open. Even with a reset I could not get it to close in diagnostics load isolation. When running test 16 for the freezer door switch I found that the switch on the freezer door was intermittently not working and would be initiated on and off by the door being half way open. The refrigerator door wiring is shorting out intermittently. The refrigerator door will need to be replaced. As a contingency Im ordering the defrost heater, as well as a thermistor.; ordrng 1 LW11037733 (Freezer door) and 1 W10316760 (Thermistor) and 1 W11449066 (Harness wire) and 1 W10857624 (Defrost heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78249
Shawn W.
Job Details:
03/15/2021
The unit has not been making ice or dispensing water for about 3 weeks. As well there is some ice build up in the freezer not related to the evaporator.This unit is leveled well and the seal is good. This unit will need a new dual water valve. Part ordered.; ordrng 1 W11043013 (Water filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78259
Shawn W.
Job Details:
03/15/2021
Replaced the water filter housing which was missing the discharge arm. Unit is now fully functional.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430IL02
Near Floresville, TX 78114
S. L.
Job Details:
03/15/2021
"Customer complained about door closing issues still that switches are not actuating correctly called techline spoke to Scott SR 7730257511 he had me check for alignment and install issues these were good. He had me check door switches I adjusted them same issue. Replaced,side piece rechecked same issue per Scott ordered both switches and brackets.; ordrng 2 W11033422 (Interlock)s"
We serviced a
SAMSUNG REFRIGERATOR
Model RF323TEDBSR/AA
Near Floresville, TX 78114
S. L.
Job Details:
03/15/2021
Removed filter housing replaced housing applied sealant to upper ice room and reassembled and tested all operations normal. No leaks .Collected remaining balance