Unit still showing error codes, checked errors to find f3e1 left oven sensor open/shorted. Calling techline per notes and reoccurring issues. Spoke with ED, had me ohm out sensor from control. Determined issue with sensor for left oven. Stated to replace oven sensor for left oven. Sr 7731654199Per techline replaced the left oven temp sensor. Unit testing good now. No further issues at this point.

Unit not cooling. Found cause to be compressor not cycling properly due to aluminum condenser that is clogging the lines. To repair unit it would need compressor and condenser replaced at the same time, along with dye dryer installed then the lines blown out with nitrogen.

Tested unit. Found terminal block damaged. Installed new terminal block and harness. No further issues during testing. Job complete.

Leak sheet indicates unit is leaking from the dispenser area ran unit on bulky load to get a good amount of water in the unit and cycle it removed water tilted unit over Found evidence of leaking and hard water up to the dispenser area replacing dispenser tube and rescheduling bellows did not receive Bellows today Does not appear to be leaking from the Bellows or the door.

Replaced electrode on LF burner and saddle valve on FR burner. Tested LF burner and seemed to light faster. FR burner now does not burn out when turned all the way low. Range is now working as designed, no other issues or error codes found.

Our customer had 4 problems. Two additional from the original request. The dish rack stop kept falling off, the door would not stay cracked open a small amount, cloudy effect on dishes and the dishes were not drying. I addressed all three issues on this visit. I properly attached the dish rack stop. I checked the hinges and they are operating as designed. I ran service diagnostics and retrieved error code F5E1 Door Switch Door stuck open. This means that what our customer perceived to be normal was actually a problem. If the door is propped open still in contact with the door latch this can trigger this error. Because of the way it is installed sometimes the units will shift and then the door will stick in a non-design fashion. The friction pads are attached and the door stays fully open at 90 degrees when fully open. Our customer would like it to not drop down at all when it is initially open. We would have to make a uncertified modification to do that then the door would not stay fully open for loading. I explained I could do this but I cannot as a certified technician and I explained that she would not be happy with that. She is concerned about her son running into the door when she decides she wants to leave it slightly open. I suggested just keeping it closed or open. The heating element is working as designed and I saw no rinse aid in the unit. I do however see that rinse aid has been used. Our customer under stands that it needs to be filled up and that it will dispense automatically. We went over proper loading procedures and talked about unloading, plastics and conclaves dishes collecting water. Our customer has been completely rinsing dishes. We went over water quality, enzyme based detergents and the importance of soap amount and the need to leave some food on the dishes. We went over the use of the filter to keep chunks out of the sump and motor and drain pump. NOTE: Plastic and items with nonstick surfaces are difficult to dry because they have a porous surface which tends to collect water droplets. Towel drying may be necessary. Use of rinse aid along with the Heat Dry option is needed for proper drying. Proper loading of items can affect drying. Glasses and cups with concave bottoms hold water. This water may spill onto other items when you are unloading the dishwasher. Unload the bottom rack first. For improved results, place these items on the more slanted side of the rack. Confirm that the cloudiness is removable by soaking the item in white vinegar for 5 minutes. If the cloudiness disappears, it is due to hard water. Adjust the amount of detergent and rinse aid. See the Dishwasher Care section. If it does not come clear, it is due to etching. This unit is functioning as designed. Customer Instruct.

This unit is not cooling near top of refrigerator. The freezer is working fine. I found that there was a considerable gap between the RC gasket and the cabinet on the top left side. This is causing warm air to enter and cold air coming from the freezer to escape. I tried to heat treat gasket but it would not completely close the gap. The top of the gasket barely covers the opening by 1/8 of an inch. We can visually see a increased gap between the RC and FC door on the left side. The hinges will need to be replaced. Likely they were bent during shipment or installation. Our customer also had a cracked door bin. This came like this with the unit but our customer was unaware of the 30 day cosmetic warranty limitation. This is however causing a functional problem because the bin cannot be used safely. Pictures included. Im deducing that since other damage was caused at installation that this was caused then. Im seeking authorization for functional repair.

Was unsure if installing new hinges would fix issue. Called Whirlpool tech line and spoke with Sterling SR# 7731657909. Checked door frame and range frame for warping, hinges appeared installed properly, attempted leveling. Unable to find any binding causing issue. Per tech line receivers for hinges are cause of issue and receivers are discontinued. By leveling I was able to get door to close better just not complete as is designed.

Checked unit, temp concern likely normal as the condenser runs through the outer skin and unit doesnt have a condenser fan and is air cooled. Checked and it did not feel hot at all like described. Very normal temps and refrigerator was cooling well and working properly. Most likely when initially powering on as it was working its hardest got very hot and has now levels out. Right refrigerator door definitely had dents in it seen in pictures provided. Parts sheet describes doors backwards so we have the left door on order and we mostly need the right door. Ordering right door. Keep left on order since there is a small scratch on it.

Checked dishwasher, issue is not cleaning. Found water to be turned off, tested dishwasher no issues or error codes found. All components working properly through diagnostic cycle. Customer had 2 pods in from first time trying washer. Gave proper instruct to only use one pod and other prewash procedure instruct to get best was. Dishwasher is working as designed.

Checked washer, found faulty actuator popped off splutch. Replaced with actuator that is not faulty. Calibrated and tested washer, no other issues or error codes found. Washer is now working as designed.

Found a break in the main harness. Replaced main harness and one I received does not include the harness plug in for the warm zone. Replaced board since it would not display anything. Tested and everything works except warm some element. Ordering new harness to resolve issue.

Found the actuator had popped out of the shifter, defective part, installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working working.

Not making ice per customer. Put into diagnostics and tried both a harvest cycle and water fill test, neither are being activated. Turned the the ice maker off and turned it back on, it starts but doesnt complete the rotation. Confirmed the ice maker needs to be replaced, also ordered the light switch, please reschedule when all parts come in.

Wont power on per customer. Tested voltage at both the wall outlet and appliance, Im not getting 240VAC at either one. L1 isnt getting voltage, I couldnt identify which breaker it was at the panel, reset all 220 breakers and retested volume, still not getting correct voltage. Advised the the customer they would need to get a qualified person to correct the problem and the appliance should start working.

Inspected unit, found issue with bulkhead. A dent within bulkhead is snagging up clothing. Will need to replace bulkhead to resolve issue.

Installed control and oven spark module, tested oven after installation. Oven lit, verified that oven cycled through and lit. Unit is functioning, issue resolved.

Inspected unit, issue not with element. Replaced thermal cut off, issue remains. Issue with exhaust thermostat.

Inspected unit, ran diagnostics mode and tested icemaker. Icemaker lost position and locked. Also issue with separator door not sealing properly, this is causing frost build up in icemaker compartment. Order and replace icemaker and separator to resolve issues.

Installed motor pulley and belt, plugged the appliance in and ran it for a few minutes, the drum is turning properly and appliance is heating and working normal.

Customer complaint, pop while switching from agitate to spin. Ran unit, noise is normal. Cam is engaging spinning gear and is a normal sound from this unit.

Customer complaint of banging while in spin cycle. Inspection of unit shows error code for motor fault. Visual inspection shows basket is no longer sitting flush and is easily rocked from side to side. Also small amount of oil leaking from gear case. Will need to replace agitator gear case cam actuator capacitor and wash basket to resolve issue.

Install dispenser calibrated unit issue resolved

Stove actuator calibrated unit ran verification cycle issue resolved

Inspected unit, found timer on unit has no movement will not count down. Will need to replace timer to resolve this issue. Ordering timer to resolve issue.

Customer states that icemaker is not dispensing ice. Check operation, icemaker working properly. Small bit of ice below ice bucket. Clean area of ice, explain to customer how to clear area of ice. No faults found.

Customer states that washer has long fill code showing up on screen. Put into troubleshooting mode, and pull codes: F7E9 (locked rotor), F0E3(overload), F8E1 (long fill). Put washer into diagnostic mode, washer making excessive noise when spinning. See coins in between pulsator and drum. New pulsator needed. Order and reschedule valve for complete job. Advised customer to run clean washer cycle to make pulsator removal slightly easier. Clean out slots for detergent, softener, etc., which clears water path. Please reschedule when parts arrive.

Last tech found issue to be a leak in SS. Found leak in rc evap. Replaced rc evap, and drier along with adding service port to compressor. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point. Advised customer of 48 hr cool down period.

Unit is making a crackling noise in the drain cycle remove drain and try to see if it was just something hot found that there was nothing caught in the housing but the impeller does feel like it is loose and I am surprised at the unit drains at all but the crackling I verified while running the drain and tilting the unit over was coming from the pump. Ring pump scheduled for first date available requesting a customer call office and see if they can get put on the cancellation list if they wish her sooner service

Last tech found faulty emitter/ receiver. Confirmed diagnosis. Replaced emitter and receiver to resolve the issue. Unit testing good now. Funds were collected previously. No further issues at this point.

Customer stated unit is leaking. Found potential leak spot to be the ice maker fill tube. Ordering that along with the reservoir to resolve any leaking issues.

Upon arrival, customer spoke through the door bell to tell me that someone already came out. Advised we werent notified about it. Customer stated service no longer needed.

Our customer has been having a poor wash problem and a clicking sound. I found that they have the drain to the stand pipe might be to high and it is taped off. I explained to them that this will cause a siphoning effect. They will remove the tape and work to getting the drain down lower and in compliance with the installation manual. They do have a licensed plumber they have been using. I found the shifter dislodged from the cam on the gear case. I replaced the shifter with the new re-engineered part Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. When testing the unit is now agitating but the sound is not right. This unit will need a new gear case and cam. Bringing belt as contingency. P

Unit is not draining of spinning on large loads. In diagnostics I retrieved error code F0E2 Over Suds and F8E1 Valve Failure. In quick service cycle all loads functioned as designed with no leaks. This unit will need a new main control and water valves. Parts ordered. Technical Service Pointer #: W11436352 Action Required: MandatoryRelease Date: April, 2020 27 Front Load WasherBellow Abrasion and Water Under the Front of the Washer shaking or vibration Replace the ACU (Appliance Control Unit) to improve the handling of unbalanced loads.Consult repair parts list for the part numbers and the Service Manual for component access and replacement instructions.

Installed new motor and blower wheel. Still having noise issues. Called tech line. Found issue caused by faulty outlet. 240V coming from L1. 80V on L2. Bad wiring at plug caused damage to component. Push to start switch damaged. Control damaged. Timer damaged. Will need to order and replace parts.

I called Whirlpool Tech Line and spoke with Senior Technician, Andrew to check on the current progress of Technical Service Pointer #: W11525554 Rev A Action Required: MandatoryRelease Date: April, 2021 Series-5 Built-in OvenProduct Appears to Turn On or not Turn Off software update that was to be completed in August of 2021. I was sent with a new console but we received it on 13 August. He said this was a good question. He informed me that it is unlikely and that if our customer has been using the WiFI the software update would be sent. He informed me that our customer received the Firmware update yesterday. He informed me to not install any parts because the update should resolve the issue. I informed our customer to call if any future reoccurrence of the same problem.

Called customer ahead of time. Customer had an electrician already fix issue. There was nothing wrong with range evidently. Power cord installation caused issue and it is already resolve. Customer said to go ahead and close out ticket.

Checked range, issue is range keeps tripping breaker. Have seen this series of range with control issues causing this. Checked for shorts along entire harness. None found. Replaced control board and tested. Oven reached target temp with no issues. Cooktop is working as designed. Range is now working as designed. Recommended replacing breaker fuse if it trips in the future.

Our customer has a sound that is a humming noise only happening during the wash cycle. I counseled with DH as well as Andrew, Senior Technician at Whirlpool for an approach to work on eliminating the sound. SR# 7731642481. I uninstalled the unit from the cabinet and removed the drain pump. I checked for obstructions. No obstructions found.I replaced the sump and motor which came with a drain pump. I reinstalled the unit and texted. It is a lot quieter now. Our customer said yes to our short survey.

Inspection unit shows no error codes. But unit was in the lot and stayed in the locked position was forced to break it loose in order to open. Replaced latch with truck stock and control board that was pre-ordered calibrated unit and ran verification cycle issue resolved; used 1 W11307244 (Latch) from stock

Customer states that refrigerator is freezing food on shelves. Check into troubleshooting mode, no faults found. Check temperature of refrigerator section. Refrigerator temp on multimeter is 36 degrees, which matched UI. Turned temp down to 40. 38 degrees ideal. No parts used. Advised customer if freezing continues, call for service.

The wash cycles are taking 1:30 and it didnt didnt take that long before per customer There were no error codes, possible bad sensors, I checked the inlet valve, it has good pressure on both sides and working normal. I had the control on hand, went ahead and installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal.

Inspected unit, found rollers and shafts to be issue. Will need to replace rollers plus shafts to resolve vibration noise. Ordering components to resolve issue.

Customer states that washer is not draining and not working properly. Pull codes; F0E2 (oversuds), and F7E1 (basket fault), only codes. Clear codes and put into automatic mode. No agitating or spinning. Check belt, belt had popped off. Reinstall belt and test. Washer working as designed. Calibrate washer and retest. Washer working as designed.

Installed fix thermostat, plugged the appliance in and turn it on, the appliance is heating and working normal.

Inspected unit, tested icemaker. Shows lost position, opened up unit. Found loose contact, secured connection. Icemaker has regained function. Issue resolved.

Installed control board onto unit, tested after installation. Code no longer returning, issue on this unit has been resolved.

Installed the new ice maker, tested, it is rotating properly and calling for water, the ice maker is working normal

Not making ice, sometimes does. Started up the ice maker and then it stopped in the rotation and stayed there, failed part. Installed new ice maker and tested it, its rotating properly and calling for water, the appliance is working normal

Coming out to job to just replace door flap. But after on mounting freezer door and looking at door seal realizing there are several pinchpoints were sealed will not seat correctly. Freezer door will have to be replaced as well as gasket. As far as all other components for this job go customer does know that several are still on back order and was just requesting the door seal be replaced as soon as possible.;

Customer states that washer is not agitating or spinning, and seems to be off balance. Check codes; F2E1 (stuck key), and F7E1 (basket fault) only codes. Join machine in automatic mode, no agitating or spinning, but motor is running. Check belt for proper placement, belt is off pulleys. Reinstall belt, calibrate, and test in automatic. Machine is running per specs. Call TechLine to ask about unbalance problem. Speak to Butch. Check transmission shaft for bends, if no bends, order tub to remedy balance issue (SR7731643243).

Installed light module calibrated unit ran verification cycle issue resolved

Installed board, tested after installation. Unit regained light functions but fan still has no function. Will need to replace blower to resolve issue.

Installed the actuator, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, the customer made corrections on the drain line, the appliance is draining and working properly

Inspected unit, found compressor running extremely hot and producing a loud buzzing noise . Checked amperage and pressures. Amperage high, pressures also reading high. Compressor is bad will need to replace to resolve issue.

Checked gas cooktop, issue is LR burner lag when lighting and concern of gas under cooktop in cabinet. Also, that all electrodes are arcing when only one is being used. Confirmed to customer that this is normal and how the electrodes are designed. They are on a series circuit. Tested lag in lighting burner and confirmed some odor under cooktop when lag happens. Adjusted burner head and inspected orifices. Tested and burners are working as designed. Without lag in lighting no more smell of gas under cabinet. Cooktop is working as designed. If any issues arise again order all burner heads and burner cap kit.

Installed new auger and ice bin. No issues dispensing ice. Unit is working properly. Job complete.

Our customer is having problems with the unit not turning on. This call was not sent with a real serial number so it is showing out of Warranty. I updated the serial number and model number. They are completely different. The display had a few lights on permanently. I reset the circuit breaker and it went black screen. The unit is receiving 120 VAC. I ran through the service manual procedure for the user interface by removing the front panel. Unplugging the unit and the user interface wiring harness from the main control. I plugged the unit back in and the drain pump came on for 2 minutes. This means the control is good and that the user interface needs to be replaced.

Replaced gearcase and support parts, calibrated and tested washer. No other issues or error codes found. Washer is working as designed.

Checked vent hood and issue is control does not support buttons being pressed and buttons get stuck back in vent hood, causing unit to not operate properly. We attempted to fix this issue last time and I was able to get buttons out and make sure all is operating properly this time as well. Ordering new control manager and hardware to resolve issue.

Little latch is broken in the drain hoses crimp unable to do to repair to drain hose ordering part unit is usable at the moment instructed customer to do small loads as the drain to my struggle to let the water down into the standpipe standpipe is clear so unit clogs up a shift an error code on the unit and stop the load before leaking out

Refrigerator gasket was coming off. Found gasket to be defective. Replaced gasket and tested seal. It is now roaming as designed. Double checked freezer gasket and it looked great. All work and part was warrantied. No additional costs were collected.

Needs new door glass and insulation kit from service pointer. ;

Unit had a motor error code and it also has the bad actuator this error code is usually thrown when the actuator is not connected to the clutch fixed issue with new actuator tested and calibrated unit good to go

Customer explained to me that unit is still leaking mostly from the crack on the top water is somehow leaking from the water valve outside of the tub due to my past diagnosis only thing left that I could see that we could do is change out the rings in the water valve unit should be completely level.

Purchase date is 18 April 2019 which puts this unit out of the 2 year manufacturer warranty. Our customer was having a problem with a frozen screen. I reset the circuit breaker and the unit rebooted. This unit fills, washes and drains. Our customer also has a problem in which one of the separators on the bottom dish rack became broken off. Upon further discover the piece is suppose to be separate but is a little confusing g I. The owners manual about using flexible twines. I ran diagnostics and received error F1 E2 control software issue. This unit will need a new main control.

Unit not cooling efficiently and has loud noises. Found fresh food Evap frozen over. Unit will need ui, main control, drain pan kit, and Evap harness with fan to fully resolve the issue. Customer agreed to defrost unit at least 2 days prior to return service. One part oos and needs authorization. ; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 W11089931 (panel-ui) and 1 W11457241 (Drain pan kit)

Customer stated home flooded during freeze, had unit in storage until recently. Had moving company bring unit back in. Issue of Frost and ice build up on freezer drawers. Found to be caused by freezer door not installed properly. Either the door was taken off and not put back on correctly or the door was yanked on from the bottom of the door causing a massive separation in the door seal and cabinet. This was caused by the movers. Cleared all ice away and reinstalled door to proper location. Unit is functioning properly now. No further issues at this point. Collected p&l.

Tested unit. Drain pump is bad. Will need new pump.

I called our customer to let them know I was on the way. On the phone and at the home I answered their questions about how we prescreen parts for repairs. Our customer has been having problems with the unit intermittently not running, stopping during cooking and restarting. I checked the voltage at the homes 240 VAC 3 prong outlet. It is not wall mounted. It is a cord extended outlet. The voltage I was receiving was 100 VAC from L1 wrt L2. I received 9 VAC on bot L1 and L2 wrt Neutral. There was no lighting on the display when I arrived and no response. We reset the circuit breaker and rechecked. The outlet was now receiving 240 VAC from L1 wrt L2 and 120 VAC on both L1 and L2 wrt Neutral. I checked also at the terminal block on the unit. Everything with the oven is functioning as designed. Our customer is having a problem with the homes electric circuit somewhere between the outlet and or at the circuit breaker box. They informed me that they had the circuit breaker box put in within I believe a year or two. I recommended that hey have a licensed electric check the circuit and have it repaired. The appliance needs the outlet to have the potential to move electrons or it will not function as designed. Customer Instruct and Install.

Unit making small ice cubes. Found cause to be ice maker not calling for enough water as valve is functioning properly. Replaced ice maker from truck stock and adjusted water level for ice maker to resolve the issue. Unit testing good now. No further issues at this point. ; used 1 WPW10300022 (Ice maker) from stock

Last tech found that 2 modules out. Upon arrival customer stated felt like another was out as well. Confirmed 2 lights in rc out. Found one in freezerk out as well. Used the 2 parts ordered and another module from truck stock to resolve the issue completely. Unit performing as designed now. No further issues at this point.

Unit was not operational at the control could not get in the diagnostics could not start a load or do anything change the control tested unit good to go

Checked range, complaint is RR element is not heating properly. Replaced infinite switch and it is now working as designed after testing. No other issues or error codes found. Range is working as designed.

Checked washer found that lock was turned on and washer isnt fully hooked up. Found error code for F8E1- valve error. Deleted. Issue was lock button. Washer is working as designed. Customer will call if there are any issues once washer is fully installed.

Customer stated that washer was not unlocking. Found it should be faulty lid lock and control board. Ordering control board part out of stock.

Unit has a heavy rocking and rumbling even with no load in it gearcase appears to be in good condition ordering suspension basket an agitator as the wobble looks like its coming from this.

Customer complaint is that some cycles cause unit to go off balance. Tested unit. Ran spin cycle with blanket and few items in basket. Suspension is good. Basket is good. No issues with unit at this time. Suggested that parts are not needed at this time. Job complete.

Customer stated that floor wasnt working. Found this should be below are in control board wasnt working that well. Motor and control board rescheduling blower. Control board is special order item.

Checked dishwasher, issue is leaking from front of dishwasher. Found error code F10E1- dispenser electrical problem, F6E6- incoming water under 84 degrees, F6E4 float switch open. Found issue to be over suds. Was monitoring during diagnostics cycle. During wash suds would overrun down float switch and left side. Ran many fills and drain cycles to resolve issue. Recommended to make waster as hot as possible at sink before running, when using pods to just drop it in the base and to make sure rinse aid is used in dispenser all to help break down suds. In turn better and cleaner wash as well. This also fixes draining issue customer added when I first arrived.

Replaced actuator per last tech notes. Tested unit everything working properly.

Checked refrigerator, issue was water accumulating into ice bucket from ice maker. Checked both evap fans, ice box fan and all thermistors. All checked good. Found error code for ice maker E2- motor lost position. When going replacing ice maker, found too much liner gap around where diffuser goes into. Used sealant to fix issue. Replaced ice maker and tested. Refrigerator is now working as designed. 1 light is out on RC top liner. Customer is going to call within 90 days if they want that fixed.

An Upper rack stop fell off. Verified that theres nothing causing it. Replaced both stops with new stops just to be sure. Verified that they will not come off again, without intentionally removing them. No further issues at this point.

Customer stated that ice and water dispenser doesnt work anymore. Found water filter housing cracked. Ordering water filter.

Last trip found unit tub ring became damaged due to getting stuck under sheet metal backing. Reinspected unit to find one of the suspension shock was failing. Replaced all 4 suspension shocks and tub ring to resolve the issues. Calibrated unit and is testing good now. No further issues at this point.

Placed the UI and control box as per last technician unit is testing cold but problem is intermittent customer to monitor

Customer stated gasket not sealing properly. Confirmed that to be the cooling issue as well.

Unit leaking from freezer, ice sheet on base of freezer. Found cause to be clogged drain. Removed debris and used steamer to clean out drain line and drip pan. Removed ice from base of unit. Unit draining now. No further issues at this point.

I uninstalled the double oven from the cabinet and removed the bad console and replaced with a new one. I removed the upper door and disassembled. I removed the old door hinges and replaced with new ones. I reassembled the door and reinstalled the double oven back into the cabinet. The oven door now opens and closes as designed. I checked for errors in diagnostics. No errors. I ran both bake elements up to 200 degrees F. Both circuits are functional and reached temperature. This unit is now fully functional.

Restriction in freezer evap. Installed new drier. Vacuum and recharge system. Good frost pattern on fresh food and freezer evap. No further issues during testing. Job complete.

Tested unit. Element not powering on. Found Heater disconnected from harness. Secured heater wiring. No further issues during testing. Job complete.

Tested unit. Found bad rollers and bad shaft on right rear bulkhead. Replaced rollers. Will need to replace shaft next visit.

Found that the actuator was not letting the clutch drop all the way down at first it appeared that the only feeling part was maybe the clutch itself being jammed tested unit several times after cleaning put old actuator on all clutch on cleaned it did not fix situation ultimately I had to change out the shifter and clean out the cam assembly for it to work correctly unit is testing good explain to customer that it is dripping a slight bit of oil but for five years it is looking good.

Our customer is having a problem with the top bracket separating from the glass on the door. This is on the upper right side. Parts needed ordered.

Checked vent hood, issue is light wont work. Customer has tried several different bulbs with no change. Inspected socket and switch. Nothing appeared bad. Ordering socket and switch to resolve issue.

All tests in diagnostics passed related to the ice maker except test 56. Retrieved error code E2 motor lost position. The ice maker harvested on test 57. On test 45 water fill, the valve worked but the ice tray leaked. I replaced the ice maker and tested. The ice maker is harvesting much better and no leaks in the tray. This unit is now functioning as designed.

Customer complaint is that unit dispensed softener immediately and cloths had odor at end of cycle. Tested unit. Could not duplicate any issues with softener. Contacted tech line for odor issue. Gave customer advise for removing smell from washer. Unit is working properly. No repairs can be done. Job complete.

Tested unit. Slow water fill. Found filter housing not connected properly to inlet line. Reconnected all lines. Good water flow. Made full slab of ice. No further issues. Job complete.

Customer complaint of having to dry loads two or three times. Inspection of unit shows no error code. But after speaking with customer and determining load size customer is unfortunately drying small loads on sensee your settings but due to that fact it is not allowing dryer to properly sensee clothes because load size is so small. Issue resolved

Inspection of unit shows no error codes. But during testing unit would come to temperature but then cycle and not cycle back on. Replace control igniter and spark module to resolve issue.