Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVWC465HW2 Inspection of unit shows live lock failure. Also while at the home testing unit lid was down and locked for several days. Replace lid lock and strike to resolve issue.; ordrng 1 W10682535 (latch) and 1 W10714899 (strike)
Near Aransas Pass, TX 78336
John L.
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 "Inspected unit, ran diagnostics. No codes, ran components test. Gearcase is making noise, bearing issue. Also motor is whining when operating. Both gearcase and motor will need to be replaced to resolve. Gearcase has already been ordered, will only order what is needed.; ordrng 1 W10623547 (motor-drve) and 1 W10721967 (drive pulley)"
Near Corpus Christi, TX 78411
Adam
Job Details: 01/07/2021
DRYER WHIRLPOOL WED5100HC0 Installed control and harness wire hoping that it would resolve the issue but unfortunately has not. Trying to remove blower wheel from motor shows blower wheel has been fused to the post and unable to remove without destroying previous tech only ordered motor assembly. Rescheduling job for motor Sibley and blower wheel to resolve issue. ; ordrng 1 697772 (blower wheel) and 1 W10693363 (fuse-thrml)
Near Mathis, TX 78368
John L.
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW4955HW1 "Inspected unit, unit does not power on. Unit is getting power from outlet but board does not power up, replaced board to resolve this issue. I board has already been ordered will reschedule once board is acquired. ; schdld next appmnt for 1/20 WED !"
Near Portland, TX 78374
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVW6230HW0 Customer complaint of screeching noise during agitation. Inspection of unit shows cam assembly and seriously poor condition also sick oil dripping down into assembly. It’s obvious something inside the gear case has gone out. Replace actuator gear case capacitor clutch belt and capacitor to resolve issue. Have not scheduled return date. Job will require a 2 count; ordrng 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W11093899 (AGITATOR) and 1 W11162560 (CAPACITOR) and 1 W11164183 (GEAR CASE) and 1 W11183985 (Locknut)
Near Corpus Christi, TX 78410
Adam
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Unable to access unit due to back room being so full of products also location very short staffed due to Covid. Informed manager we can reschedule for when they are staffed and have more room available. Customer will contact us to finish appointment; O-emld tckt
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Replaced spark module and wiring harness. Tested to complete. Unit is good to go.
Near San Antonio, TX 78250
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Customer complaint is that the refrigerator is really loud. Found compressor is vibrating on cardboard underneath unit. Had to place a wedge between compressor frame and cardboard to stop vibrating. Tested to complete. Unit is good to go.
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRSC703HPS00 Checked refrigerator found water coming from refrigerator section cleaned up water no leaks after removing water from lower drawer. Job complete.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/05/2021
DISHWASHER KITCHEN AID KDTE204ESS2 "Checked dishwasher found motor not spinning water into dishwasher, will need sump motor to resolve issue, customer does not wish to continue, job complete. Collected service call fee."
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/05/2021
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS Verified that the top oven door is being pinched by the cabinetry. Advised customer to reach out to builder to rectify. It just needs to be let out about 1/8 inch. Cavity was too tight.
Near San Antonio, TX 78217
Jim G.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT710PAHW1 Cleared line. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/05/2021
WASHER MAYTAG MVW7230HW0 Verified error codes. Issue at water valve. Issue resolved.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Called techline upon arrival due to issue coming back evap is frozen over, techline stated issue is non repairable, spoke to customer about procedures required. Job complete.SR:7729011244"
Near San Antonio, TX 78231
Ezequiel V.
Job Details: 01/05/2021
MICROWAVE OVEN KITCHENAID KOCE507ESS09 "Checked oven found no issues with oven, unit is working as designed. Job complete."
Near Pipe Creek, TX 78063
Richard G.
Job Details: 01/05/2021
WASHER MAYTAG MVWB865GW0 Replaced gasket and gearcase. Ran unit through calibration and automatic test. Tested to complete. Unit is good to go.
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4955HW1 "Our customer was having problems with the unit stopping on rinse. When I plugged the unit in it was stuck on rinse and the lid lock engaged. I ran diagnostics and received error code F7E1 Basket speed fault and F7E6 Motor fault and F1 E1 Main control fault. In automatic test mode the unit would not agitate or spin. Ran through service test 1, 3 and 3b. This unit needs a new control board. I have ordered the shifter and lower harness as a contingency. Our customer paid our PSC. Parts ordered.; ordrng 1 W10913953 (actuator) and 1 W11233718 (LOWER HARNESS) and 1 W11498796 (CONTROL)"
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW8500DC5 "Checked washer found error code f0e3 overload, after calibration error code cleared no issues, during testing or operation. Job complete."
Near San Antonio, TX 78250
Richard G.
Job Details: 01/05/2021
OVEN ELECTRIC (D KITCHENAID KSDB900ESS3 "Customer complaint is that the unit is still making the noise when she preheats the oven. Preheated oven to 350 degrees. Noise began immediately. Removed cover from convection fan assembly and turned oven back on. Found convection fan blade scraping against the back wall of the oven. Will need to replace convection fan assembly. Customer also states knobs are difficult to turn after top of oven was removed previously. Found bezels too close to knobs causing them to rub. Adjusted bezels. Center valve will not open all the way, will need to replace center valve.; ordrng 1 W11233561 (valve-brnr) and 1 W11414552 (CONVECTION ASSEMBLY)"
Near San Antonio, TX 78258
Jim G.
Job Details: 01/05/2021
DRYER MAYTAG MEDB765FW0 Door is warped. ; ordrng 1 W11376676 (Door assembly) and 1 W11089309 (Outer door)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 "Customer complaint is a drop in temperature on the cooktop, and valves are sticking. Found burner flames to be erratic, and valves are stiff. Center valve will not open completely. Will need to order regulator, burner heads, and valves.; ordrng 1 W10594392 (valve-gas) and 1 W10597156 (valve-gas) and 1 W10811599 (burnr-head) and 1 W10859922 (valve-gas) and 1 W11087445 (regulator) and 1 W11246817 (valve-brnr) and 1 W11256503 (valve-gas) and 1 WP8286813 (burnr-head) and 3 WP8286814 (burnr-head)s"
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/05/2021
OVEN ELECTRIC (D IKEA IBS550DS03 "Ran diagnostics and it revealed no error codes. Ran test mode and revealed F2E1 stuck key. However, when rendering diagnostics the error did not record. This unit will need a new console and main control. I ran the bake up to 350 degrees F temperatures were fine. This units convection fan is indeed not operating and needs to be replaced. I ran broil and it is functioning as designed.. parts ordered.; ordrng 1 W10845828 (cntrl-elec) and 1 W10860984 (motor-fan) and 1 W10864193 (panl-cntrl)"
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW8040DW "Checked washer found noise coming from gearcase, ordering gearcase to resolve issue of noise when spinning and agitation.; ordrng 1 W10868473 (gearcase)"
Near Pipe Creek, TX 78063
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Called customer. Not home. Per customer’s request, left shelf at front door. Took quick pic"
Near Bulverde, TX 78163
Jim G.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 Heater out. ; ordrng 1 W10518394 (Heater)
Near Cibolo, TX 78108
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Replaced mullion. Door now opens and closes as designed. Unit is now fully operational.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer complaint is that the fan makes a loud sound like it is hitting something. Says it comes and goes. Also states that the unit would not shut off and had to be unplugged to turn it off. Verified issues. Will need blower fan and control.; ordrng 1 W11182110 (cntrl-elec)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KSSC42QTS03 Verified a faulty ice bin. I was able to correct broken auger shaft. It has become dislodged Issue resolved. Collected service fee. ; ordrng 1 W10204465A (Ice bin assembly)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer complaint is that the control panel goes in and out. Verified issue. Ordering controls.; ordrng 1 W11182110 (cntrl-elec) and 1 W11192682 (cntrl-elec)
Near San Antonio, TX 78261
Jim G.
Job Details: 01/05/2021
WASHER WHIRLPOOL WFW9250WW01 Board keeps shorting (tripping breaker). No signs of leaking however i cannot be sure since I cannot troubleshoot. Customer decline further repairs.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/05/2021
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Found that the unit had no power. Outlet was good. I shook the auxiliary drain pump and the unit started. This unit needed the pump changed out. I changed out the pump. Unit is now fully operational.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/05/2021
DRYER AMANA NED4655EW1 Tested unit. Found hi limit was tripped. Reset hi limit. No further issues. Unit is working properly. Job complete.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 01/05/2021
RANGE WHIRLPOOL WGG745S0FS02 "Replaced manifold, back left orfice holder, bezel knobs and grates no issues, after replacement. Range is working as designed. Job complete."
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 01/05/2021
DRYER WHIRLPOOL WED95HEDC1 "Necked dryer found bad control board when pressing start unit does not activate, ordering board to resolve issue. ; saved tckt"
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFE550S0HV1 "Door became damaged by improper installation. There was obvious wearing on the right hinge. Picture included. This wear has developed a significant gap between the left and right side of the bottom of the door and the bottom drawer. Causing it to rub and not close, open and seal correctly. All parts needed have been ordered.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 W11178521 (nameplate) and 1 W11247684 (glass-door) and 1 W11502236 (BRACKET SUPPORT) and 1 W11502236 (BRACKET SUPPORT) and 1 WP355214 (screw) and 1 WP355214 (screw) and 1 WP8053948 (glass-door) and 1 WP9761344 (liner-door) and 1 WP9761357 (retainer) and 1 WPW10031790 (screw) and 1 WPW10031790 (screw) and 1 WPW10200660 (screw) and 1 WPW10200660 (screw) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 1 WPW10316950 (frame-wndw)"
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 01/05/2021
WASHER MAYTAG MVWC565FW2 Replaced control board on washer resolved issue of no agitation and spin found two pin hole size holes on drain tube from drain pump ordering hose to resolve issue of leak.; ordrng 1 W10763078 (hose) and 1 W10899966 (tub to pump hose)
Near San Antonio, TX 78232
Shawn W.
Job Details: 01/05/2021
OVEN ELECTRIC (S WHIRLPOOL n/a "Our customer has a stuck closed door and there is no light to the console. It will likely need a fuse, either 4456654 or 4451042 and thermostat 9759243. I called Robert at Whirlpool Tech Line to validate. Technical Service Pointer 8178557 Unit does not work after self clean. Parts ordered. Most likely only one of the fuses will be needed and if so, we will deduct from the final balance. Because of the unique cabinetry the customer decided that they will have the unit removed and re-installed by their Son. If this changes the cabinet removal labor will need to be added to the quote. Our customer paid our service fee. Remaining balance upon completion of repair; ordrng 1 WP4451042 (fuse-thrml) and 1 WP4456654 (fuse-thrml) and 1 WP9759243 (thrmst-fix) and 1 WPW10176670 (blower)"
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Two of the upper dishwasher rack parts are broken and will need to be replaced. Parts ordered.; ordrng 1 W10919676 (clip) and 1 WPW10082853 (pivot-tine)
Near San Antonio, TX 78247
Jesus C.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMHA9019HZ1 Unit keeps resetting. Error codes F6E0. Called tech line. Power loss issue between UI and control. Will need to replace door and control. ; ordrng 1 W11158311 (door/mw) and 1 W11158312 (cntrl-elec)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/05/2021
WASHER WHIRLPOOL WFW92HEFW0 Ran diagnostics and received error code F8E3 overflow condition.. during quick test cycle step C02 the cold water valve ran water onto the floor. When running quick test again it displayed error code F8E0 Steam Inlet Valve error. I found the hose connecting the dispenser to the bellow disconnected at the below. This end does not have a clamp because it would likely rip into bellow. The unit is no longer leaking and is fully operational.
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 01/05/2021
WASHER MAYTAG MVWC565FW2 Replaced control board on washer resolved issue of no agitation and spin found two pin hole size holes on drain tube from drain pump ordering hose to resolve issue of leak.; ordrng 1 W10763078 (hose) and 1 W10899966 (tub to pump hose)
Near San Antonio, TX 78253
Richard G.
Job Details: 01/05/2021
FREEZER WHIRLPOOL WZF34X16DW4 Thawed out unit. Replaced harness and thermistor. Tested to complete. Unit is good to go. Collected parts and labor.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Our customer is using good detergent as well as rinse aid. There is excessive suds in the unit during the wash cycle with no soap in the dispenser. I ran service test cycle and found no errors but found that the heat element is not getting as hot as it should be. This unit will need a new heating element as well as a control board. Parts ordered.; ordrng 1 W10518394 (heater) and 1 W11306302 (cntrl-elec)
Near San Antonio, TX 78253
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced icemaker and harness. Unit harvested and called for water. Tested to complete. Unit is good to go.
Near San Antonio, TX 78261
Jim G.
Job Details: 01/05/2021
OVEN ELECTRIC (D KITCHENAID KODE300ESS00 Verified control boards at fault. Will install with fuse once all parts arrive. ; ordrng 1 W11179310 (Control power supply) and 1 W10801665 (Control no power supply)
Near San Antonio, TX 78261
Jim G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS9700CIDM00 Thermistor kit is needed. Unit is frosted over. ; ordrng 1 W10316760 (Thermistor kit)
Near San Antonio, TX 78257
Colton B.
Job Details: 01/05/2021
DRYER MAYTAG MEDC465HW0 "Issue is no heat on dryer. Tested element, all fuses and thermostats and voltage from wall. All are testing good. Tested unit after unplugging everything and plugging it back in. Unit is now heating well. Finding issue to be a. Loose connection."
Near San Antonio, TX 78218
Jim G.
Job Details: 01/05/2021
WASHER MAYTAG MVW7232HW0 Verified gearcase is at fault. It appears spanner might need to be cut as the gearcase is sliding around. ; ordrng 1 W11423759 (Gearcase) and 1 W10734521 (Slider) and 1 W11183985 (Spanner Nut)
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRV996FDEE00 Issue was a frosted evaporator. Replaced freezer wire harness to resolve issue. Customer will call if issue persists.
Near San Antonio, TX 78251
Richard G.
Job Details: 01/05/2021
DRYER MAYTAG MEDB835DC4 Replaced thermal cutoff. Tested to complete. Unit is good to go. Collected parts and labor.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Replaced evaporator fan and damper control, Defrosted unit. Fully operational now."
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR JENN-AIR JFC2290REM02 Replaced ice maker. Tested unit. Fully operational.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG525S0JS0 Tested unit. Front right burner lighting intermittently. Ordering new cap and head. ; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head)
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFE550S0HV1 "Door became damaged by improper installation. There was obvious wearing on the right hinge. Picture included. This wear has developed a significant gap between the left and right side of the bottom of the door and the bottom drawer. Causing it to rub and not close, open and seal correctly. All parts needed have been ordered.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 W11178521 (nameplate) and 1 W11247684 (glass-door) and 1 W11502236 (BRACKET SUPPORT) and 1 W11502236 (BRACKET SUPPORT) and 1 WP355214 (screw) and 1 WP355214 (screw) and 1 WP8053948 (glass-door) and 1 WP9761344 (liner-door) and 1 WP9761357 (retainer) and 1 WPW10031790 (screw) and 1 WPW10031790 (screw) and 1 WPW10200660 (screw) and 1 WPW10200660 (screw) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 1 WPW10316950 (frame-wndw)"
Near San Antonio, TX 78203
Ezequiel V.
Job Details: 01/05/2021
DRYER WHIRLPOOL WHD5090GW0 Checked dryer found error code f01 bad control board ordering board to resolve issue. Collected service call fee.; ordrng 1 W10879807 (cntrl-elec)
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFE550S0HZ1 I could not reassemble door and found some other parts that were bent. I will need a supervisor to show me how to fix thus door. Parts ordered.; ordrng 1 W11249559 (glass-door) and 1 W11502236 (BRACKET SUPPORT) and 1 W11502236 (BRACKET SUPPORT) and 1 WP9761344 (liner-door)
Near San Antonio, TX 78207
Jesus C.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new valve. No further issues. Tested to complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer states the unit is not cleaning well anymore. Entered diagnostics and found error code F1E2 control software issue. Will need to order control and pump and motor that is already on order. Also found screen in bottom of dishwasher warped due to being burned. Will need to replace that as well. Right side drawer stop has also come off and was found burned with the screen,; ordrng 1 W11305297 (cntrl-elec) and 1 WPW10463906 (filter) and 1 WPW10508950 (stop)"
Near Bandera, TX 78003
Richard G.
Job Details: 01/05/2021
WASHER MAYTAG MHW8630HW3 Replaced detergent pump and both valves. Ran unit through automatic test. All good. Tested to complete. Unit is good to go.
Near San Antonio, TX 78248
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT750SAHV0 Replaced adjuster kit with new updated and improved kit. Dish rack now functioning as designed.
Near San Antonio, TX 78217
Jim G.
Job Details: 01/05/2021
DRYER WHIRLPOOL WGD5000DW2 Thermal fuse is open ; ordrng 1 WP3392519 (Thermal fus) and 1 WP3392519 (Thermal fuse)
Near San Antonio, TX 78233
Shawn W.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMH32519HW4 Replaced control. Tested unit. The light and dimmer are now operating as designed.
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/05/2021
FREEZER WHIRLPOOL WZF79R20DW03 This units evaporator fan is periodically taking off like a rocket ship and needs to be replaced. This is a rare problem with the frequency rate. Part ordered. ; ordrng 1 WPW10359880 (motor-evap)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/05/2021
WALLOVEN KITCHENAID KOCE500ESS06 "Checked wall oven found no issues with heat no error codes found during testing or operation, good heat through tout oven cavity. Spoke to techline no issues with oven. SR:7729599826.job complete"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF560SMYM00 "Checked refrigerator found no cooling coming from refrigerator no frost pattern detected during testing or operation, spoke to customer about issue, customer does not wish to continue service. Job complete."
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/05/2021
WASHER MAYTAG MVW6230HW0 Replaced basket and gearcase. Still having noise. Will need to replace motor. ; ordrng 1 W11026785 (motor-drve)
Near San Antonio, TX 78245
Richard G.
Job Details: 01/05/2021
DRYER AMANA NED4655EW1 Customer complaint is that there is a rattling noise in the dryer and the timer seems to take much longer than the set time to dry. Will need to order timer and dryer repair kit.; ordrng 1 4392065 (dryer repair kit) and 1 W10857612 (timer)
Near San Antonio, TX 78247
Jim G.
Job Details: 01/05/2021
WASHER MAYTAG MVW7232HW0 Verified obstruction in drain pump. Cleared obstruction and used wire tie to secure drain hoses. ; used 1 WP8567668 (Wire Tie) from stock
Near San Antonio, TX 78259
Jim G.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG525S0JS0 "Customer describes a click when using bake element. Once the unit hit the target temperature, it would continue to activate the ignitor indicating a grounding issue and/or a fault with the spark module. Ive replace the spark module as per the initial techline instruction, and ensure all connections are plugged in securely. Issue resolved."
Near Cibolo, TX 78108
Jesus C.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Installed dye drier. Vacuum and recharge unit. Will let run for 1 week. Will reschedule to verify repairs. Collected payment for drier. Will collect payment for service on next visit.
Near Boerne, TX 78015
Colton B.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL DU1055XTVS8 "Issue is no operation with a flashing clean light. Per tech sheet this could mean a heating issue. Ran diagnostics cycle, unit is not heating. Ordering new heating element, part is out of stock, collected SC fee. ; ordrng 1 W10518394 (heater)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/05/2021
RANGE AMANA ACR4303MFB4 "Necked range found no error codes no issues with elements, good heating, range is working as designed. Job complete."
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4815EW1 "Checked washer found drain pump turning on but no drain, was able to remove water but no luck will need new board due to error code f1e2 customer does not wish to continue service. Job complete. Collected service call fee."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced fitting, nut, and strap. Unit is not receiving water. Good pressure coming to unit. Ordering valve.; ordrng 1 WPW10179146 (valve-inlt)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/05/2021
ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 "Issue is a no cool ice maker. Ran compressor in diagnostics and saw no frost pattern on evaporator. Evaporator isn’t even getting cool. Called techline and spoke to Andy, who said without getting pressure reading on sealed system it’s hard to tell whether we have a leak somewhere. Needs a. Sealed system tech to come check pressure. We have a compressor in the SSB, so I’m going to go ahead and order one just in case. Collected SC fee and quoted for labor.; ordrng 1 WPW10605286 (compressor)"
Near Lakehills, TX 78063
Richard G.
Job Details: 01/05/2021
DRYER SAMSUNG DV45H7000EWA2 "Customer complaint is that the dryer is making a buzzing noise. Verified issue. Ordering rollers, pulley, and belt.; ordrng 1 6602-001655 (BELT) and 1 DC93-00634A (PULLEY) and 4 DC97-16782A (ROLLER )s"
Near San Antonio, TX 78258
Jim G.
Job Details: 01/05/2021
DRYER WHIRLPOOL WED5620HW1 Replaced ACU and console. Issue resolved.
Near San Antonio, TX 78207
Jesus C.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Installed new housing. No further issues. Tested to complete.
Near San Antonio, TX 78217
Jim G.
Job Details: 01/05/2021
RANGE KITCHENAID KFEG500EWH3 Trim is damaged and discolored. ; ordrng 1 W10294855 (Trim black)
Near San Antonio, TX 78248
Jim G.
Job Details: 01/05/2021
WASHER WHIRLPOOL WFW8640BW0 Replaced all parts. Issue resolved.
Near Bandera, TX 78003
Richard G.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4955HW1 Replaced control. Calibrated unit. Ran unit through automatic test. Tested to complete. Unit is good to go .
Near San Antonio, TX 78249
Jim G.
Job Details: 01/05/2021
WASHER MAYTAG MVW7232HW0 Verified customer needed to distribute weight of clothing differently. Checked motor and transmission to be sure of proper operation. Used wire ties to secure harnesses during evaluation. Issue resolved. ; used 2 WP8567668 (Wire tie) from stock
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Issue was no lights in refrigerator. Replaced light control and one led light. Unit tested good. New light control looks different from the one that was on unit. Everything seems to be working well though. Told customer to keep an eye on it and let us know if anything happens weird with the lights. Collected for labor and parts. Only one LED was needed. Marking the other one as RV.
Near Schertz, TX 78154
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Our customer is having problems with the dispensing of water. It is intermittent. I was able to replicate it. It would not dispense. Needs new dual water valve and ordering dispense pad as a contingency.; ordrng 1 W11043013 (valve) and 1 WPW10368730 (pad)
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 01/05/2021
DRYER WHIRLPOOL WED4815EW1 "Called customer, customer stated they have an extended warranty, dispatch received does not include warranty, no clear path to payment. Advised customer of issue. Job complete."
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Checked microwave found bad transformer ordering, transformer to resolve issue. ; ordrng 1 W11371266 (TRANSFORMER)"
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
DISHWASHER SAMSUNG DW80K5050US Issue was that washer would not drain. Replaced control and door switch. Unit tested good.
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/05/2021
DRYER AMANA NED4655EW1 Tested unit. Door switch broken. Replaced switch. No further issues. Tested to complete. ; used 1 WP3406107 (SWITCH DOOR) from stock
Near Schertz, TX 78154
Shawn W.
Job Details: 01/05/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Our customer is having problems with unit intermittently turning on and at times the screen freezes up and our customer has had to reset it. Called Steve T Whirlpool Tech Line. Explained the situation and could not help. SR #7729611678. We will need a new Cavity Temperature Sensor. I could not find it on the parts list. I have run into this before on this unit.; ordrng 1 W10460457 (sensor)
Near San Antonio, TX 78073
Jesus C.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HB Tested unit. No light. Found wiring damaged to socket. Repaired wiring. Replaced bulb. No further issues. Tested to complete.
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 01/05/2021
COMPACTOR WHIRLPOOL GC900QPPB2 "Checked compactor found broken gear, ordering gear to resolve issue, collected service call fee. ; ordrng 1 882699 (gear-drive)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/05/2021
DRYER MAYTAG MEDC465HW0 Tested dryer. Not heating. Found hi limit fuse tripped. Reset fuse. Dryer heating. No further issues. Tested to complete.
Near San Antonio, TX 78232
Jim G.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFC300EWH03 Left refrigerator door is damaged. New door is required. ; ordrng 1 13107888WQ (Left Door)
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 01/05/2021
WASHER MAYTAG MVWC465HW2 "Checked washer found error code over suds, ran water through system, tested washer checked good no issues, job complete."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue is a no cool refrigerator. Customer replaced board, which appears to have fixed the defrost issue. Issue now though is either a restriction of low Freon. Did not find any frost pattern on freezer evaporator or refrigerator evaporator. Compressor is drawing 2 amps. Called techline Cathy to confirm. Customer will call and advise whether or not they want to go through with repair.; schdld next appmnt for 1/4 MON !, states that autho needed"
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG320M0BS3 Tested range. Set temp for 350. Unit reached 350. Holding temperature. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed new compressor. Vacuum and recharge unit. No issues during testing. Tested to complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/05/2021
DISHWASHER KITCHEN AID KUDE60FXPA3 "Issue is that the unit sometimes turns itself on and does not wash properly. Called techline (7729608520) who suggested unplugging the dc vent fan from control and have customer use it. If issues persist replace the door latch if they don’t, we should replace the vent fan. Broke connector for UI panel while attempting repair. Ordering a new one to resolve. Gate code is 1946.; ordrng 1 WPW10500086 (panel-cntl)"
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 01/05/2021
WASHER AMANA NTW4516FW3 "Checked washer found no error codes, good water flow into washer from wall to Valve and valve to basket. Good spin and agitation. Job complete."
Near San Antonio, TX 78232
Jim G.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFC300EWH03 Left refrigerator door is damaged. New door is required. ; ordrng 1 13107888WQ (Left Door)