Local Reviews
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Ezequiel V.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Replaced drip pan, adapter and ui tested refrigerator no error found during testing or operation. Unit is working as designed job complete."
Douglas H.
DISHWASHER SAMSUNG DW80M2020US "Customer stated unit was still leaking. Found issue to be faulty seal under inner side of door. Found only way to get seal is order whole door assembly. Requesting authorization on parts.; rqstng P&A on 1 DD82-01374A (DOOR ASSEMBLY ), states that autho needed"
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 Found lid lock error code cleared code and tested. All operations normal lifted top panel no issues with functionality of lid lock believed lid was attempted to be opened when unit was locked advised customer to not d this wait til indicator is off before opening. Gave estimate in case lid lock needed if issue comes back service fee good for 90 days.; rqstng P&A on 1 W11307244 (LATCH)
Jim G.
RANGE WHIRLPOOL RBS305PRB00 Collected serv fee. Control and sensor need to be replaced. Kathy SR# 7727598977; ordrng 1 WPW10131825 and 1 WPW10340935 (cntrl-elec)
Douglas H.
REFRIGERATOR JENNAIR JFFCC72EFP02 Unit not cooling found leak in SS coming from heat exchanger right inside cavity. Calling techline to report issue. Spoke with JK. He stated unit un repairable based on info provided. Read off disclaimer to me. Sr 7727597794
Christian G.
WASHER MAYTAG MVWX655DW1 Issue stated by customer: washer not filling all the way during deep fill and leaving door on clothes. Customer showed pictures and i ran see water levels to confirm not filling properly. Previous tech replaced control and water valve/housing. Ordering waiting harness and drawer.; ordrng 1 W11095106 (harns-wire) and 1 W11127356 (drawer)
Tommy B.
REFRIGERATOR JENNAIR JS42NXFXDE01 Last visit found a light out in the freezer section. This time swapped out with a new light to resolve issue. No further issues at this time. Collected parts and labor.
Christian G.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Issue stated by customer: upper oven was turned on and bottom started heating without customers knowledge. Unit fan was blowing as well non stopped. Customer couldn’t turn off oven and unplugged unit. Ordering control, console and wiring harnesses to resolve issue.; ordrng 1 W11225364 (harns-wire) and 1 W11225365 (harns-wire SIG) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)"
Jim G.
DRYER SAMSUNG DV52J87OOEP/A2 Replaced pulley spring and pulley assembly. Issue resolved.
slockhart@appliancecareoftexas.com
RANGE MAYTAG MER6600FZ2 Replaced hidden element preheated no smoke all operations normal did find outer panel of door adhesive failed ordering new outer door PsP item call when part comes in.; ordrng 1 W11250167 (GLASS DOOR) and 1 WPW10612925 (nameplate)
Tommy B.
REFRIGERATOR KITCHENAID KSSO48QTX04 Last visit found a faulty evap fan motor causing temperature issue. Swapped out with new fan motor to resolve issue. Unit functioning normally at this time.
Steven G.
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 Checked oven found temperature to high adjusted temp checked operation unit is working normal now
Steven G.
WASHER MAYTAG MVWB765FW3 "Checked washer found noisy gear case, when replacing stripped screw, replaced gearcase and screw found slider missing on new gear case replaced checked operation unit will not agitate needs new gear case ; ordrng 1 W11393685 (ASSEMBLY DRIVE ), used 1 W10734521 (SLIDER) from stock"
Steven G.
WASHER WHIRLPOOL WFW87HEDW0 "Checked washer found pump running and door lock engaged, checked pressure switch hose and cleaned air gap hose checked and unit not getting any water, customer has bad fill hoses, will get new ones to change out washer is ok."
Ezequiel V.
RANGE WHIRLPOOL WFG320M0BS3 Checked range found left panel bent outwards glass door isn’t sitting properly to top cover. Ordering panel and glass door to resolve issue. ; ordrng 1 W10544145 (brkt-glass) and 1 W10666212 (panel-side) and 1 W11051158 (glass-door)
Christian G.
RANGE WHIRLPOOL WOS51EC0HS00 "Issue stated by customer: oven will not heat on occasion. Sometimes unit does, other times unit will stay in preheat. Also unit will pause and resume heating intermittently. F6E4 UI com error. Ordering control, console and wiring harness.; ordrng 1 W10881989 (harns-wire MAIN) and 1 W11105004 (console) and 1 W11233570 (harns-wire) and 1 W11261167 (cntrl-elec)"
Steven G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked refrigerator found unit not making ice found ice maker mold broken, replaced ice maker ran cycle and fill unit is working normal now"
Douglas H.
OVEN GAS WHIRLPOOL KEBS179BSS00 Unit not coming on. Found cause to be blown safety fuse. Replaced fuse to resolve the issue. Also found the issue is being caused by the wiring on the home side doesn’t have a neutral wire. Advised customer to contact an electrician to resolve this issue with the wiring. No further issues at this point. Collected Sc and labor. Part is under part warranty. ; used 1 WPW10545255 (FUSE) from stock
Christian G.
RANGE WHIRLPOOL WFG505M0BS3 Issue stated by customer: bake/broil elements not working. Replaced wiring harness and gas valve ordered by previous tech. Unit tests good.
Steven G.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found refrigerator evaporator iced up, defrosted evaporator my adjustments to thermistor per service pointer found control board needs updating ordered; ordrng 1 W11332011 (CONTROL )"
Ezequiel V.
REFRIGERATOR KITCHENAID KRFC704FPS03 Replaced evap cover due to fan and thermistor not working properly. Cover included both items. Tested refrigerator unit is working as designed no errors found during testing or operation. Job complete.
Christian G.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Issue stated by customer: refrigerator verging in cooling temps from 35-55 degrees. Pulled unit apart verified no ice build up in unit. Put unit into diagnostics to verify fans/condenser/evaps and compressor work. Found thermistor reading at current temps but max temp reach in last 6 hours was 78degrees according to diagnostic tests. Called Techline to verify.Spoke to Mark who referred to service pointer that stated to replace evap cover+thermistor and control board if unit met software requirements. Customer informed me another technician was out and replaced the cover w/thermistor in September. Verified with Techline to order high voltage board. Customer paid s.call).; ordrng 1 W11389713 (CNTRL)"
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFE550S0HZ1 Replaced both right switches replaced right front burner tested all operations normal.
Christian G.
DISHWASHER WHIRLPOOL WDF760SADW2 "Issue stated by customer: unit wouldn’t fill with water and started making strange noises. Unit had F6E4 AND F9E1 error codes stroked. Unit could not go through diagnostic cycles properly. Ordering sump assembly, water valve and wiring harness to resolve issues.; ordrng 1 W10744908 (harns-wire) and 1 WPW10327249 (water intake valve) and 1 WPW10671942 (sump and motor assy)"
Jim G.
WASHER MAYTAG MHW5630HC0 Replaced all valve. Unit tested properly.
Richard G.
DRYER MAYTAG MED5100DW1 "Customer complaint is that the unit only clicks when start is pressed. Error codes F4E4 L2 line voltage error, F4E3 restricted air flow, F6E1 communication error UI to CCU, F3E6 moisture sensor open. Ordering main harness, UI harness, and console. Collected service call fee.; ordrng 1 W10637533 (harns-wire) and 1 W10837344 (wire harness) and 1 WPW10391555 (console)"
Douglas H.
DISHWASHER KITCHENAID KDTE704DSS1 "F8e4 drain motor electrical issue, f6e2 fill valve electrical issue, f5e1 door stuck open. Finding issue to be electronic control and UI console. Quoted 125 plus tax. Collected Sc. Customer wants to proceed with repair. Ordering control and console to resolve the issue. Per Sb web Parts are covered under KA limited part warranty ; ordrng 1 W10866116 (cntrl-elec) and 1 WPW10537425 (panel-cntl)"
Steven G.
DRYER WHIRLPOOL WGD9750WW1 "Checked dryer found idler pulley broken, replaced pulley,belt and vacuumed cabinet checked operation unit is working normal now ; used 1 661570v (BELT), and 1 W10837240 (BRACKET) from stock"
Shawn W.
WASHER MAYTAG MVWC415EW1 Called Techline spoke to Ed. SR7727602691 recommends to swap control and motor based on tests performed.; ordrng 1 W10832724 (drive motor) and 1 W11124822 (cntrl-elec)
Richard G.
REFRIGERATOR SAMSUNG RS265TDRS-XAA-02 Replaced cover assembly. Tested to complete. Unit is good to go.
Christian G.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Issue stated by customer: refrigerator just stopped cooling. Found unit was completely defrosted. Voltage from wall was good. Found compressor ground wire was not attached and had shorted/not operating at all. Unsure what else caused the surge. Ordering wiring compressor kit, wiring harness and control to resolve issue.; ordrng 1 W10879296 (compressor) and 1 W11218259 (WIRING) and 1 WPW10503278 (refer elect cont brd)"
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WFW5620HW0 Found unit has over suds condition error code customer has soft water and leak started after she started using load and go drawer. Checked concentration of detergent found 3x concentration with combination of soft water adjusted concentration to 4x to compensate for soft water as well. Ran quick wash no over sudsing all operations normal advised customer to use afresh soon and secured harness latch with truck stock zip tie. ; used 1 WP8567668 (WIRE TIE) from stock
Christian G.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Issue stated by customer: freezer section frosted up and refrigerator not cooling. Found freezer all frosted from air infiltration, double checked with temp. gun. Ordering door. Also found units thermistor iced up as well as the vents to the refrigerator section. Cleared all frost and ice to allow unit to cool in the mean time. Also ordering wiring harness+thermistor.; ordrng 1 LW10599399 (dor-fip) and 1 W11399425 (WIRING HARNESS FC) and 1 WPW10384183 (thermistor)"
Tommy B.
WASHER MAYTAG MVWB765FW3 Customer stated that the u it began to fill and filled to top of agitator despite the unit having small load. Ran diagnostics and found no error codes. Ran automatic test cycle and unit skipped multiple steps indicating a control issue. Ordering new control to resolve issue.; ordrng 1 W11195970 (CONTROL)
Richard G.
WASHER WHIRLPOOL WFW9750WW00 Customer complaint is that the unit runs but water is not going to unit. Also the drain pump will not stop. Discussed repair options with customer. They will look into a new machine. Collected service call fee.
Shawn W.
DRYER WHIRLPOOL WED8740DW1 The thermostat was the wrong variety and would not fit. Took picture on SD Pics and will need new part.; ordrng 1 279973 (cutoff-tml)
Richard G.
WASHER WHIRLPOOL WFW6620HC0 Replaced shock absorbers. Tested to complete. Unit is good to go.
Michael R.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 The RC isn’t cooling properly. There is a service pointer on the issue. Ordered parts that were recommended; ordrng 1 W10889841 (cover-evap) and 1 W11378495 (CONTROL)
Jim G.
BEVERAGE CENTER KITCHENAID KUBR204ESB00 Replaced hinges and added spacers. Also added heat to gasket. Issue resolved.
Christian G.
WASHER WHIRLPOOL WTW4816FW2 Issue stated by customer: washer not filling with water. Found F8E1 stored in unit. Ran unit through manual test and cold water valve was not dispensing properly. Unscrewed hose and a bunch of white rocks fell out(review pic) they blocked up water valve. Switched damaged water falafel and cleared out water line. Re assembled unit and water line backed up again. Informed customer they’d need to get with Water Utiliy to get water line cleared out and if they continue to have issue after getting Water company out they could call us back.
Michael R.
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "It worked for about 2 weeks and stopped cooling. The appliance isn’t cooling in both compartments, there is no cold air and couldn’t see any obvious leaks with us light where the compressor is located, removed the back panel in the FC and found the evaporator had a leak. This is a sealed system issue, ordered evaporator; rqstng P&A on 1 W10836706 (evaporator)"
Shawn W.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Swapped out damaged wrapper and base to resolve cos,Eric issue. No further issues at this time."
Shawn W.
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Last visit found leaky filter housing. This visit swapped with new housing to resolve issue. Unit testing good now. Collected P&L
Adam H.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Inspection of unit shows error code F for E3 comes back as wash motor or control board. Replace wash motor and control board to resolve issue.; ordrng 1 W10904714 (cntrl-elec)
Richard G.
WASHER WHIRLPOOL MVWB865GW0 "Replaced console, control, and latch. Tested to complete. Unit is good to go."
Adam H.
WASHER MAYTAG MVWX655DW0 Unable to complete repair because hot water valve will not shut off. Customer did sign a damage waiver for water but that was under the assumption we would have a little drip after the fact but because I am unable to shut off water at all. I explain to customer it would just be like having a garden hose running water in your home advise customer that is not something that I can work on and regardless of the damage waiver that would be too much liability for me to take on. Advise customer to have water valves repaired/replaced before continuing work on this repair.; saved tckt
Jim G.
MICROWAVE OVEN AMANA AMV2307PFS3 Replaced all parts as needed. Issue resolved.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Ran test harvest found ice-maker went through test but locked up at end of harvest installed truck stock ice maker tested all operations normal.; used 1 W10873791 (ICE MAKER) from stock
Douglas H.
DISHWASHER WHIRLPOOL WDT720PADB3 Customer just needed help looking up a part. Found part for customer gave customer part number. Customer wants to order part himself and replace it him self. Collected Sc.
John L.
RANGE WHIRLPOOL WFG505M0BS "Installed Valve and orifice, tested burner still doing the same thing. Most likely issue with burner head or tubing will need to replace to resolve.; ordrng 1 W10514426 (holder-orf) and 1 W10515455 (burnr-head)"
Steven G.
WASHER MAYTAG MVWC465HW2 Checked washer found unit not agitating or spinning found bad capacitor replaced capacitor checked operation unit working normal now ; used 1 W11158831 (CAPACITOR ) from stock
Uriah B.
RANGE WHIRLPOOL WFE505W0HS1 Needs terminal block and wiring harness. ; ordrng 1 W11432194 (WIRE HARNESS) and 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)
Michael R.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Installed parts ordered, has a good frost pattern, the appliance is working normal"
Michael R.
WASHER MAYTAG MHW5630HC0 "Customers complaint is that the washer shakes real back with the smallest load, even without clothes, also said it leaks on the top left side. F0E5 error code, cleared error code, looked behind the unit, shipping bolts have been removed. Manually tested the spin cycle, nice and smooth, filled the tub manually with water, no visual leaks, drained the water and ran a quick wash cycle, no visual leaks and no shaking on the spin cycle. Ran a quick wash with clothes in the washer for the customer"
John L.
WASHER WHIRLPOOL WFW72HEDW "Ran diagnostics and received 1 code F8E1 long fill. Unit was in constant drain when arrived. Managed to shut drain pump off by putting unit into test mode. Unit unable to run test mode and latch will not release. Unplugged unit to powered down, was able to get unit to unlock. Attempted test mode again. Customer only has 1 valve being used, no hot water running to unit reason that long fill code popped up. Unit started to leak water, found pressure hose had come undone. Causing leak, reattached hose and tested. Issue resolved."
John L.
DISHWASHER AMANA ADB1400AGB1 "Put unit into diagnostics, no errors pulled. Allow unit to run test cycle, to check for element to heat. Element does heat, drying issue most likely due to water getting into unit not hot enough as water heater is at a fair distance from unit. Will need to instruct customer on what to do to get better performance from unit. Explained to run hot water at sink to get water up to temperature before running unit as it should help unit to preform optimally."
Adam H.
WASHER WHIRLPOOL WTW5000DW3 Inspection of unit shows no error codes. Both manual and automatic testing of all functions show good working order. Unable to duplicate customers complaints. Issue resolved
Adam H.
WASHER ROPER RTW4516FW2 Inspection of unit shows no error codes. But after running unit through manual and automatic testing shows that agitator is free spinning from gear case spindle. Unit is out of warranty in customer was charged a total but does not wish to continue with repairs. Issue resolved
Adam H.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Installed components tested unit issue resolved
Adam H.
WASHER WHIRLPOOL WTW5000DW3 Inspection of unit shows no error codes manual and automatic testing of functions show excellent working condition. Unit is very level and even. Customer states that unit was shaking so bad it worked itself out of position but customer also stated they were washing couple of pairs of jeans couple of pairs of T-shirts. I did inform customer that was more than likely the issue they were having. Advise customer that you should absolutely wash like clothing with like clothing wash jeans with jeans and T-shirts with T-shirts also keep in mind that the amount of clothing being washed plays a big difference in the way unit operates. Issue resolved
Adam H.
WASHER MAYTAG MVWC465HW2 Install components calibrated unit ran verification cycle issues resolved
John L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ "Installed components, unit is now pushing air and is cooling. Issue has been resolved."
Adam H.
DRYER MAYTAG MEDB765FW0 Retailer has just recently marked unit as clearance damaged/as is for sale. Issue resolved
Uriah B.
XXL FRENCH DOOR KITCHENAID KRFF507ESS01 Replaced air diffuser motor. Sealed left top of evap cover with permagum and air diffuser channel to crisper drawers. All checks ok.
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Found water not turned on completely. Flow was a bit slow. Cx to call plumber about flow to unit.
Uriah B.
REFRIGERATOR MAYTAG MRT118FFFH04 "Unit is operating in the garage and temperature is not dropping below 20 in the freezer. Given the ambient temperature, cx to observe."
Uriah B.
RANGE WHIRLPOOL WFG525S0JW0 "SR7727600253Cx experienced and was able to reproduce on arrival, two attempts at ignition for broil burner. Adjusted air mixture on broil burner. Each time after adjustment it ignited right away. Cx asked that the drawer be put back and tested. Drawer installed properly and unit tested 5-6 times, each time successful on first try. Cx to observe further."
Uriah B.
DRYER AMANA NED4655EW1 Checked all wire harnesses. Checked operation. Unit not heating because 240 not present. ; used 1 WP8567668 (TIE) from stock
Uriah B.
REFRIGERATOR WHIRLPOOL MFC2061KES Found no cooling in either unit. First step would be putting a dye drier and recharge if they don’t wanna go full to replace compressor. Compressor. W10160407. Labor for compressor job Just dye drier and recharge parts and labor Plus whatever part plus labor to fix leak of return trip needed. Cx decided to buy new.
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WFW6620HC0 Found leak from dispenser. Removed top panel found cabinet dented front panel dented and dispenser not sealing up from this. Ordered dispenser bracket front panel and cabinet need 2nd tech for repair parts factory order call when they come in.; ordrng 1 W10918512 (DISPENSER ) and 1 W11314678 (BRACKET) and 1 W11325564 (PANEL) and 1 W11352996 (CABINET)
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDF520PADM3 Found bad door strike on tub cost to repair including service fee is service fee paid and good for 90 days.; rqstng P&A on 1 WPW10544004 (door latch strike)
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Found unit not defrosting ran diagnostics found open defrost sensor went to control tested sensor sensor showed resistance and heater dod to found 120v to,heater ordering both boards and harness board factory part call when comes in.; ordrng 1 W11214887 (Ui) and 1 W11405276 (HARNESS) and 1 W11449482 (CONTROL BOARD.)"
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC565FW2 "Customer showed me clothes with small what appears to be rust marks. Removed water lines no rust from supply and no,signs of rust internal components did find latch error code and intermittent lid lock operations replaced with stock lid lock assembly tested unit working as designed. Advised customer on proper loading and detergent usage. Job complete.; used 1 W11307244 (LATCH) from stock"
Steven G.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Checked refrigerator after replacing UI hit dispenser paddle for water, doesn’t work hear switch clicking but no water, than finally starts working, after talking to Austin at tech line advised to replace door ordered; ordrng 1 W11110291 (DOOR) and 1 W11227903 (ASSEMBLY USER INTERFACE )"
slockhart@appliancecareoftexas.com
REFRIGERATOR MAYTAG MFI2568AEQ Removed deli drawer replaced end caps knob slide and bar tested all operations normal job complete.
Tommy B.
DISHWASHER KITCHENAID KUDS40FVSS0 Customer stated that the issue is there is a piece dislodged from the unit which has melted. The piece is the float switch assembly. Ordering parts to resolve issue. Collected service call parts and labor.; ordrng 1 WPW10077871 (FLOAT SWITCH ASSEM)
Jim G.
MW-HOOD COMBO KITCHENAID KMHC319ESS2 Determined the unit has a faulty magnetron.; ordrng 1 W10818686 (magnetron)
Richard G.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Customer complaint is of a loud grinding coming from the fan. Verified issue. Ordering fan.; rqstng P&A on 1 W11252443 (motor-fan)
Colton B.
DISHWASHER WHIRLPOOL WDF520PADM5 Issue was a hole in dishwasher tub. Replaced tub to resolve issue. Verified no leaks.
Jesus C.
WASHER MAYTAG MVWX655DW1 Tested washer. Not powering on. Good power to control. Not going to diagnostics. Will need to replace control. ; ordrng 1 W11116592 (cntrl-elec)
Colton B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue was a noisy evaporator fan. Replaced evaporator fan to resolve issue. Unit tested good.
Ezequiel V.
REFRIGERATOR JENN-AIR JFFCC72EFS00 Checked refrigerator ice maker found crushed ice build up in dispenser. Defrosted ice from dispenser unit is working as designed. No issues. Job complete.
Jesus C.
WASHER WHIRLPOOL WFW5620HW0 Complaint is that washer is making noise and that it is skipping time. Tested washer. No error codes. Ran diagnostics test. Completed diagnostics no issues. Ran wash cycle. Called tech line. SR7727585748. Time set on washer for cycle is an estimated time. Cycle may take longer or shorter depending on load size. No issues with washer. Working as designed. Job complete.
Christian G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue stated by customer: refrigerator stopped dropping ice and dispensing water. Previously found unit would produce intermittently and replaced control/panel UI. Installed new parts and unit still not dropping ice/water. Opened door and found small dent on inner door where door switch was not fully engaged. Ordering door.; rqstng P&A on 1 W11307224 (dor-fip)
Ezequiel V.
WASHER WHIRLPOOL WTW4655JW0 Replaced capacitor on washer unit began washing and spinning no issues. No error codes found during testing or operation. Job complete.
Jim G.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced handle. Issue resolved.
Colton B.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Issue was bad control and UI panel. Replaced both to resolve issue.
Colton B.
DRYER MAYTAG MED5630HC1 Issue is that dryer would stop frequently and need to be restarted. Replaced control and UI console to resolve issue. Unit tested good.
Steven G.
DRYER MAYTAG MED6230HW0 Checked dryer found F6 E1 fault code replaced control and touchpad checked operation everything is working normal now
Tommy B.
FREEZER WHIRLPOOL WZF34X20DW01 Customer stated that the unit stopped cooling all of a sudden. Found the compressor to not be fully functioning. Starting and stopping intermittently. Ordering start device to resolve issue.; ordrng 1 W11198881 (START DEVICE) and 1 WPW10350564 (CAPACITOR)
Jesus C.
DISHWASHER AMANA ADB1400AGS1 Tested dishwasher. No water to tub. Good water supply. Valve not turning on. Found wiring to valve was loose causing poor connection. Fixed wiring. Valve is working. Good water to tub. No further issues. Tested to complete.
Jesus C.
WASHER AMANA NTW4516FW3 Tested washer. No water from valves. Found harness was disconnected to control. Reconnected wiring. Good water to tub. No further issues. Tested to complete.
Jesus C.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed new heater and used gum sealant around fill tube. No further issues. Tested to complete.
Tommy B.
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 On call ahead customer stated that they had changed the filter and cleaned the unit 2 weeks ago. Information was not provided at last visit and the Issue is a bad filter. No further issues at this time.
Ezequiel V.
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Replaced both board due to light flickering. Ran diagnostics test no issues ran normal bake cycle no issues. Unit is working as designed. Job complete.
Christian G.
REFRIGERATOR MAYTAG MSF25D2EAB00 "Issue stated by customer: refrigerator not cooling, temps at 60 degrees. Found vents under unit completely covered in thick lint and debris. Cleared vents as best as possible. To allow good airflow. Found freezer section had large ice chunk that had formed at thermistor and fan area. Cleared ice and fan started blowing clear. Unit was down to 42 by the time I finished and was continuing to drop in temp. Informed customer to call back if any further issues. Collected s.call(+tax) via card."
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced light switch and light board on refrigerator unit is working as designed light turns on when door is open. Light turn off when door is closed no issues. Job complete.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Ran diagnostics found open defrost sensor and called tech line was on hold 15 minutes hung up tested defrost sensor open unit not defrosting. Ordering new UI since Control was replaced and to ensure same revision is used and evaporator fan with harness to repair unit. Rescheduling Friday.; ordrng 1 W11224591 (EVAPORATOR FAN MOTOR) and 1 W11387387 (Ui)
Tommy B.
WASHER MAYTAG MHW6630HW0 Customer stated the issue is an F1E1 code. Found it to be faulty control. Swapped out with new parts to resolve issue. Unit testing good with no further issues at this time.
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL GY399LXUS02 Found stuck relay on control at relay next to P15 pin advised needs new control quote includes service which is good for 90 days service fee paid today. ; rqstng P&A on 1 WP8507P392-60 (cntrl-elec)
Tommy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated icemaker issues. Swapped out the water inlet valve per tech line. Unit tested good now.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Swapped out new door switch and part is a match. The part does not fit flush in the designated space. Unit testing good now with no further issues.
Jim G.
DRYER SAMSUNG DVE50M7450W Replaced heater assembly and thermistor. Issue resolved.
Jim G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Verified ice maker was functional. Found E5 error. Reset unit. Manually called for water. Issue resolved.
Christian G.
DRYER MAYTAG MGD8200FC0 Customer denied service once informed of service fee. Stated she wanted to postpone and would call back if they were willing to go forward with service.
Christian G.
WASHER ROPER RTW4516FW2 Issue stated: washer leaking. Found cracked outer tub. Replaced tub. Unit tests good. Clear for resale.
Justin R.
RANGE JENN-AIR JDRP548HL00 "Replaced glass door, control panel, and latch door. Unit is good to go, went over survey with customer."
Jim G.
REFRIGERATOR AMANA ASI2575GRS00 Bruce SR# 7727592658 compressor is out. Sending start relay in case that is all that I s needed. ; ordrng 1 876765 (mtg kit) and 1 W10309988 (compressor) and 1 WPW10197428 (start relay) and 1 WPW10350564 (capacitor)
Justin R.
RANGE JENN-AIR JDRP548HL00 "Double ticket, please close out."
slockhart@appliancecareoftexas.com
DRYER SAMSUNG DV42H5000EW/A3 Found bad L1 wire from breaker panel checked terminal block and checked at outlet customer needs electrician .
Jim G.
REFRIGERATOR SAMSUNG RF23HCEDTSR Part number pipe water freezer (heater) da97-00209zAssembly case Water filter da81-06001aRazy reference # 7003714925Determined that the. Water fill tube is faulty and as a precaution the heater assembly is in need of replacement. ; ordrng 1 DA81-06001A (A/S-ASSY CASE FILTER ) and 1 da97-00209z (ASSY-PIPE WATER FRE)
Jim G.
BUILT-IN M/W JENN-AIR JMDFS24HM01 Rescheduled as per customer request. ; schdld next appmnt for 4/16 THU !
Justin R.
DRYER SAMSUNG DV42H5200EF "Calling Samsung tech support, getting part number for ignitor (element kit). 7003714023; ordrng 1 DC97-14486A (ELEMENT KIT )"
Jim G.
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Replaced hinge and added nameplate.
Richard G.
WASHER MAYTAG MHW5630HC0 "Replaced pump, control panel and acu. Tested to complete. Unit is good to go."
Tommy B.
DISHWASHER KITCHENAID KDTE334GPS0 Last visit found the console to be unresponsive. Swapped out with a new user interface and control to resolve issue. Unit testing good now with no further issues at this time.
Steven G.
MICROWAVE OVEN KITCHENAID KOCE500ESS09 "Checked microwave saw where fire shot out of vent, messed up vent cover took pictures ordered magnetron, inverter and covers; ordrng 1 461967451001 (cover-plt) and 1 461967846741 (sensor) and 1 W11226473 (MAGNETRON ) and 1 W11237240 (INVERTER )"
Richard G.
DRYER MAYTAG MED5630HC0 Customer complaint is of loud operation and off balance load. Showed customer how to adjust legs on unit.
Tommy B.
REFRIGERATOR KITCHENAID KBSD608ESS00 Last visit found a leaky water valve. Swapped out with a new valve to resolve issue. Unit testing good now with no further issues at this time.
Richard G.
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Thawed out evaporator and drain tube. Replaced heater. Unit is good to go.
Christian G.
DISHWASHER KITCHENAID KDTE334GPS0 Issue stated by customer: Unit not drying properly. Replaced front panel. Unit tests good. No issues at this time.
Richard G.
RANGE WHIRLPOOL WFE550S0HZ1 "Customer complaint is that the unit is receiving 2 error codes. F1E0 internal board failure was displayed on the screen. Other error code was not displayed. Customer can use the range but not the oven. Preheated oven to 350, error code F3E0 oven sensor open displayed on the screen. Ordering control and oven sensor to resolve the issue. ; ordrng 1 W11295998 (cntrl-elec) and 1 WPW10181986 (sensor)"
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDT00 Complaint is unit not cooling. Tested refrigerator. Compressor is running making high pitch noise. No frost on evap. Small frost buildup on capillary tube. Called SG. Unit is having sealed system issue. Gave customer quote for repairs. Customer does not want to continue. Collected payment for service fee. Job complete.
Douglas H.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Unit not cooling in fridge compartment. Found EVAP frozen over. Ran diagnostics testing to check unit functions. Found ultimate cause to be a combination of compressor not cycling properly, 3 way not functioning properly, and UI not reading temps accurately. Ordering compressor, 3 way valve and UI to resolve the issue. Per Sb web SS P&L covered under KA limited parts warranty, labor until 12/14/2021 and most SS parts covered until 12/14/2026. CRP the UI. Collected Sc. ; ordrng 1 W10832994 (compressor) and 1 W11089931 (panel-ui) and 1 W11094466 (valve)"
Douglas H.
DRYER MAYTAG MEDX500XW0 Last trip found warped drum and faulty rollers. Replaced all rollers and pulley and drum to resolve the issue. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Called tech line spoke to Kathy sr 7727592284 had me run tests found bad Ui hyper extending ice-maker where it snaps off and ice maker motor making burning smell reset control ran test issue resolved then unit went back to same issue ordering new ice maker and UI. Called safety 7727433757 reported findings Rescheduling Friday.; ordrng 1 W10873791 (icemaker) and 1 W11239666 (ui)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator refrigerator is working as designed at the moment with ice maker is intermittent, small amount of ice build up at evap cover. Customer lost power to refrigerator recently unit stopped working. Ordering control board, evap motor and ice box just in case. ; ordrng 1 W10799016 (motor-evap) and 1 W10811364 (cntrl-elec) and 1 W10811686 (box-ice)"
Steven G.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Checked dishwasher found unit not starting, checked power found loose wire at connection at power cord and wires to dishwasher reapplied wires and wire nuts checked operation unit is working normal now"
Christian G.
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Issue stated by customer: Nothing Is Working - No Power - Wall Oven. Replaced control and console. Still no power. Voltage tested good from wall and to control. Called Techline. Traced short to a ground not connected and thermal fuse blown. Ordering parts.; ordrng 1 W10536160 (cover) and 1 W10536160 (cover) and 1 W11204568 (fuse-thrml)
Steven G.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Cancel service customer has a contract thru Best Buy
Steven G.
WASHER WHIRLPOOL WTW8500DC0 Checked washer found bad UI and wash plate estimate 400. For parts customer to buy new washer.
Ezequiel V.
DRYER MAYTAG MEDB765FW0 Replaced control board on dryer no issues with time or sensor. No error codes found during testing or operation. Job complete.
Douglas H.
DRYER MAYTAG MEDX655DW1 Unit door handle broke off. Replaced handle to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind ; ordrng 1 W10861225 (handle)
Douglas H.
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU Customer needed reservoir replaced. Replaced reservoir and started first clean cycle for customer. Unit functioning as designed now. No further issues at this point. Collected labor.
Ezequiel V.
REFRIGERATOR KITCHENAID KBSN608ESS00 Replaced bi metal defrost on refrigerator upon techline request. No issues after replacement. No errors found during testing or operation. Job complete. Collected parts and labor.
Colton B.
OVEN ELECTRIC (D KITCHEN AID KEBS107DSS10 "Issue was that the oven door would not stay closed. Replaced hinges to resolve issue, unit tested good. Collected for P&L."
Douglas H.
WASHER WHIRLPOOL WFW6620HC0 Customer stated unit not turning on. Found that the unit just needed to be reset. Reset unit. Ran testing to ensure functional. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Richard G.
WASHER MAYTAG MVWB765FW3 "Customer complaint is that the lid lock is not functional, and that the lid itself is broken in the corner. Snapped pic of broken lid. Ordering lid lock and lid.; ordrng 1 W10810403 (lid lock assy) and 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)"
Steven G.
WASHER WHIRLPOOL WTW4850HW1 Checked washer ran diagnostics found no fault codes ran test unit working properly no problems customer to watch and call if any problems
Justin R.
WASHER WHIRLPOOL MVWB865GW0 "Did not get control board in my box, will install console and lid lock with hopes that fixes issue for now. Need control board. ; schdld next appmnt for 4/15 WED !"
Justin R.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Found evap fan cover frozen, will need cover. Customer will unplug Sunday to defrost unit. Quoted for 405.97. ; ordrng 1 W11167902 (cover-evap)"
Douglas H.
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Unit only dispensing crushed ice. Found cause to be solenoid not engaging. Ordering solenoid to resolve the issue. Unit is under warranty. ; ordrng 1 WP2152713 (solenoid)
Steven G.
COOKTOP GAS KITCHENAID KGCU467VSS02 "Checked cooktop found left front burner not lighting and clicking, checked and found ORFICE stopped up not letting gas get to ignite, cleaned ORFICE checked operation unit is working normal now"
Jesus C.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Complaint was that icemaker was not working. Arrived at home. Found icemaker bail arm was in the off position. Moved arm to on position. Icemaker immediately dropped ice and filled with water. No issues with unit. Job complete.
Jesus C.
DISHWASHER WHIRLPOOL WDF330PAHB2 Tested dishwasher. Drain pump not running. Wiring to pump was loose. Fixed wiring. No further issues. Tested to complete.
Douglas H.
DRYER WHIRLPOOL WED560LHW0 Unit not powering on. Found cause to be console. Ordering console and control to resolve the issue. ; ordrng 1 W11327191 (cntrl-elec) and 1 W11378949 (CONSOLE)
Colton B.
WASHER WHIRLPOOL WFW5620HW0 Issue is that unit would not turn on. Replaced UI and controller to resolve issue. Unit tested good.
Justin R.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Rescheduled for tomorrow. ; schdld next appmnt for 4/15 WED !
Colton B.
WASHER WHIRLPOOL WFW5620HW0 "Customer complaint was that towels were still soaking wet at the end of the cycle. Found the spin setting turned off in the towels setting. Started a heavy cycle, then switched to drain and spin. Unit spun well with a heavy wet load. No error codes either. Finding issue to be that the settings were not correct. No other issues at this moment."
Christian G.
WASHER WHIRLPOOL WFW92HEFW0 "Issue stated by customer: Washer is leaving water, at the end of the spin cycle. Previously recalibrated unit. Previous tech replaced drain pump. Ordering control to resolve issues.; ordrng 1 W11201293 (cntrl-elec)"
Justin R.
DRYER MAYTAG MEDX500XW0 "Replaced housing p, idler pulley, belt, blower wheel and motor drive for unit, tested to complete. Unit is good to go."
Colton B.
DRYER MAYTAG MEDB765FW0 "Issue was a faulty control board. Replaced control, unit tested good."
Justin R.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Found evap fan cover frozen, will need cover. Customer will unplug Sunday to defrost unit. Quoted for 405.97. ; ordrng 1 W11167902 (cover-evap)"
Douglas H.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Last tech found issue to be with pantry door itself. Confirmed diagnosis. Replaced door and components. Leveled deli drawer to proper location. Unit testing good now. No further issues at this point. Didn’t collect payment because this was an ongoing issue from prior to warranty expiration.
John L.
WASHER WHIRLPOOL WTW5000DW1 "Belt has come undone from drive. Now showing signs of oil leakage from gearcase, leak may have caused belt to slip the first time. Though sign of oil my have been unnoticeable during first visit. Now entire drive covered in oil. Will need to replace gearcase as well as related components to resolve; rqstng P&A on 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10006487 (motor-drve) and 1 W10597177 (actuator) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10721967 (drive pulley), states that autho needed"
Tommy B.
WASHER MAYTAG MVWC415EW1 "Last visit found a bad suspension and swapped out with a new suspension this time to resolve issues. No further issues at this time and unit is testing good now. Collected service call, parts and labor."
Ezequiel V.
MW-HOOD COMBO KITCHENAID KMHC319ESS3 "Replaced control board in mw hood combo, no error codes found during testing or operation. Unit working as designed. Job complete."
John L.
WASHER MAYTAG MVWC465HW2 "F5E2 lid lock faultF5E3 lid unlock faultTested lid lock, locks and unlocks but at random times has trouble locking and starts clicking on and off. Replace lock to resolve ; ordrng 1 W10682535 (latch)"
Adam H.
WASHER MAYTAG MVWB855DC3 Inspection of unit shows error code for Long drain and watering detected testing this function results in drain pump humming no visible or parent clogs in system. Replace control board and drain pump to resolve issue; ordrng 1 W10727777 (pump-water) and 1 W11105151 (cntrl-elec)
Michael R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "E2 error code on ice maker, bad motor, also the upper bin in the freezer is warped, ordered parts to resolve issues ; ordrng 1 W11294907 (icemaker) and 1 WPW10493169 (bin-freezr)"
John L.
WASHER MAYTAG MHW3505FW0 "Ran diagnostics, received the following errorsF5E2 door lock errorF1E2 motor control errorF8E3 overflowF8E1 long fillPower button does not respond on Console, verified button does not respond using ui test. Will need to replace faulty components to resolve these issues.; ordrng 1 W10435242 (valve) and 1 W10443885 (latch) and 1 W10448876 (water level switch) and 1 W10679028 (panel-cntl) and 1 W10799064 (pump-water) and 1 W10888196 (cntrl-elec)"
Michael R.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "The appliance evaporator in the FC froze up again in.m another company came out 3 times before we were called back out. Put into diagnostics and and the UI isn’t allowing selections. Pulled out the appliance and the compressor wasn’t running, changed out the starting device, capacitor is good, still wouldn’t start up, tried to start up manually from UI, wouldn’t start up, special project S15331 if 3 yrs or less from purchase date. Called and spoke with Adrian at whirlpool tech line SR 7727466747 to confirm ordering the kit would solve the problem, agreed, ordered kit ; rqstng P&A on 1 W10864261 (cntrl-elec)"
Christian G.
MW-HOOD COMBO WHIRLPOOL WMH75021HZ "Issue stated by customer: MW not heating. Found cause to be control. Quoted customer . Control(+tax), labor(+tax). S.call(+tax). Customer stated they’d call back if moving forward with install. Customer paid s.call(+tax) via card."
Adam H.
WASHER MAYTAG MVWX655DW0 Inspection of unit shows numerous error codes. Lid lock failure and long fill no Fill. Also wash plate is stripped out of gearcase spindle. Unable to separate the two have fused together. Replace gear case wash plate actuator capacitor cam belt and water valves and lid lock to resolve issue.; rqstng P&A on 8 8533953 (screw)s and 1 W10006354 (CAM) and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10238287 (latch) and 1 W10240948 (valve) and 1 W10240949 (inlet valve) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10601130 (harns-wire) and 1 W10609480 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw)
Christian G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue stated by customer: filter leaking from housing. Replaced housing and cover. Unit tests good.
Adam H.
WASHER WHIRLPOOL WTW4816FW2 Inspection of unit shows error code for lid lock failure. Replace lid lock to resolve issue. Also ordering control board in case lid lock has blown relay.; ordrng 1 W10682535 (latch) and 1 W11101101 (cntrl-elec)
Adam H.
WASHER MAYTAG MHWE201YW00 Install components tested unit issue resolved
John L.
DRYER MAYTAG MEDC465HW "Inspected unit, found issue with harness. A breakage on harness caused unit to short as well as door switch has taken damage. Replace these parts to resolve these issues.; ordrng 1 W10569603 (switch door) and 1 W10640709 (harns-wire)"
John L.
REFRIGERATOR KITCHEN AID KRFC704FBS00 "Issue was not with compressor, system has a leak within evaporators. Charged unit to proper levels, unit holding pressure and is cooling. Explain to customer that unit is now working but may have a leak with the evaporator. I told customer to keep an eye on unit for any temperature changes in the near future. If customer does call back about calling issues then order the evaporators for this unit. W10635994 and W10683669"
Michael R.
WASHER WHIRLPOOL WFW75HEFW0 "Installed part ordered, ran diagnostics, completed with no issues or error codes. Selections on UI are working normal"
Adam H.
WASHER MAYTAG MVWX655DW1 Install components tested unit drawer no longer holding excess water. Issue resolved
John L.
WASHER WHIRLPOOL WFW6620HC0 "Installed components, ran test cycle after installation. Unit passed without issues."
Chris S.
DRYER WHIRLPOOL WED4850HW0 Installed the front panel and checked operation. All operations check ok. ; ordrng 1 279441 (bearing ring)
Uriah B.
DRYER WHIRLPOOL WED4850HW0 Panel not arrived yet; saved tckt
Uriah B.
XXL FRENCH DOOR KITCHENAID KRFF507ESS01 Baffle motor for Crisper drawer is broken. Found frost build up on left side of evaporator. Will need permagum to seal crisper area. ; ordrng 1 WPW10248595 (control)
Adam H.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Inspection of unit shows icemaker visibly failed. Replace icemaker with truck stock. Issue resolved; used 1 W11130444 (ICEMAKER) from stock
Adam H.
WASHER MAYTAG MVWB835DW2 Install components tested lid lock issue resolved
Michael R.
REFRIGERATOR KITCHENAID KRFF707ESS01 "No error codes on arrival for ice maker, went ahead and installed the new ice maker. Tested harvesting and the call for water, the ice maker is working properly, fan is also working properly"
Michael R.
WASHER WHIRLPOOL WTW5000DW3 "F8E1 error code, cleared error code, tested the inlet valve and appliance, the appliance is working normal."
Michael R.
DRYER MAYTAG MED6630HW0 "Installed thermistor, tested appliance, it’s heating and working normal, finished putting appliance together."
Michael R.
WASHER MAYTAG MHW3505FW1 "F9E1, F8E3, cleared error codes and pulled appliance out to check the drain pump. Removed the drain filter and sucked out the water with shop vac, found bra pads and small zip ties obstructing the water from draining. Removed obstruction and cleaned out filter with water, put drain filter and panel back in place and performed a diagnostics test, completed with no issues, the drain pump and appliance are working normal."
Chris S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "The unit had no refrigerant in it at all when I opened the seal3d system. I installed the compressor,evaporator and drier. I charged the unit with 5.5 oz of 134A. I checked operation. All operations check ok."
Chris S.
DRYER WHIRLPOOL WED4850HW0 I installed the front panel and check3d operation. All operations check ok.
Chris S.
DRYER WHIRLPOOL WED4850HW0 I installed the front panel and checked operation. All operations check ok.
Chris S.
DRYER WHIRLPOOL DSKP333EC6WW The dryer is a ge and still under warranty. Customer will call ge.
Uriah B.
RANGE WHIRLPOOL WFE714HLAS0 Replaced bake element. All checks ok.
Chris S.
OVEN WHIRLPOOL MGR6772BDS The unit wasn’t getting any power/ voltage. I used another rec.and unit worked fine. Customer will have house wiring repaired. All operations check ok.
Uriah B.
WASHER WHIRLPOOL LSQ8543JQ0 WP3953321 LaborCx to buy new.
Chris S.
DRYER WHIRLPOOL WED4850HW0 I installed the front panel and checked operation. All operations check ok.
Chris S.
M/W OTR WHIRLPOOL WMH31017HS3 I installed the mounting nut and mounted the unit. I checked operation. All operations check ok.
Tommy B.
DRYER MAYTAG MDE5500AYW Customer stated the unit was making a noise. Removed front panel to identify location of sound and found a roller had come loose. Replaced and tested unit. No further issues at this time. Collected service call and labor.
Colton B.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 Issue is that the oven had no power. Replaced thermal fuse to resolve issue. Unit tested good. Collected P&L.
Colton B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Issue was a cracked ice container. Replaced ice container to resolve issue.
Douglas H.
REFRIGERATOR KITCHEN AID KRFF707ESS01 Last trip found warped drain pan. Replaced drain pan to resolve the issue. Also found gunk build up at EVAP drain port. Cleared all obstructions. Unit performing as designed now. No further issues at this point. Collected P&L.
Douglas H.
REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found faulty UI due to not indicating filter status. Replaced UI to resolve the issue. Unit functioning as designed now. Installed filter for customer and instructed to pull about 3 gallons of water through the system. No further issues at this point. Yes to survey and leave behind.
Douglas H.
REFRIGERATOR JENN-AIR JFC2089BEM01 Last trip found defrosting issue. Upon further investigation found the issue to be EVAP wire harness wasn’t fully plugged in. Replaced dampener due to weak seal on dampener door. No further issues at this point. Yes to survey and leave behind. Unit still under JA 2yr warranty
Tommy B.
WASHER MAYTAG MVWC565FW2 "Last visit found a faulty control, this visit replaced with a new board to resolve issue. Ran washer through automatic test cycle and unit is testing good with no further issues at this time."
Christian G.
WASHER MAYTAG MVWC415EW1 "Issue stated by customer: unit would get stuck on sensing fill during bulky sheets and deep water wash. One cycle unit was stuck in lid locked and customers had to unplug unit for an hour before it would allow them to use unit again. Found F5E1, F2E1, F7E1, F5E3 stored in unit. Cleared error codes. Put unit into automatic test, no functions were started. Ran unit through recalibration, unit still not functioning. Unplugged unit, voltage tested good from wall and to control. Unplugged components as the unit was filled with lint. Cleared any dirt or debris. Plugged components back in and unit worked in recalibration then would not respond to automatic test or manual tests. Informed customer it would need a new control. Quoted, Contro+tax), labor(+tax). Customer paid S.calltax). Via check. Customer will notify us if they want to move forward with install of part."
Douglas H.
REFRIGERATOR KITCHENAID KRSC503ESS01 Refrigerator side freezing up. Ran diagnostics testing to check thermistors. Thermistors testing good. Finding issue doesn’t lie within SS but within UI console not reading thermistors properly as the UI is the temperature regulator. Ordering UI to resolve the issue. Also ordering thermistor for fridge EVAP just in case. UI is showing as Out of stock ; ordrng 1 W10316760 (thermistor) and 1 W11130211 (cntrl-elec)
Jim G.
MICROWAVE OVEN AMANA AMV2307PFS3 I replaced control as per techsheet instruction as well as magnetron but that did not fully resolve issue. I contacted techline and spoke to Adrian SR# 7727574918 Who guided me to interlock switches. ; ordrng 1 W11244494 (interlock)