We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Kerrville, TX 78028
Garry
Job Details: 03/17/2022
Customer complaint of missing Track Stop from uppermost dish rack. Ordering Track Stop (W11545307) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11545307 (Track Stop)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alexander, AR 72002
Blake D.
Job Details: 03/17/2022
"Replaced agitator and gearcase, tested unit ran calibration and auto test, no leaks or unbalance, unit operation checks okay"
We serviced a
MAYTAG REFRIGERATOR
Model JFC2089HES
Near San Antonio, TX 78209
Garry
Job Details: 03/17/2022
Customer complaint of light bulb being out in refrigerator. Initial visit led to discovery that both bulbs were in fact out. Replaced one bulb, ordered a second, and charged customer for both. Today I arrived with second bulb and installed it. Job complete, unit testing good.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Stockdale, TX 78160
Daniel
Job Details: 03/17/2022
Customer reported broken/defective lid. Upon arrival found lid broken on left corner. Replaced lid. Lid now functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Benton, AR 72015
Blake D.
Job Details: 03/17/2022
"Inspected unit for not engaging wash cycle, ran diagnostic found error code f4e3 and f7e1, tested voltage going to the motor 44 was the highest I got, tested resistance to the motor got 7.2 resistance, out of range, diagnosed to need control and sump; ordrng 1 W11025157 (Sump) and 1 W11087226 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78210
Daniel
Job Details: 03/17/2022
Customer reported dryer taking multiple cycles to dry. After inspection found dryer was pushed back to far which was causing vent to snake up and pinch which was causing poor air ventilation. Heating element would kick on as needed but if ventilation had a blockage it would take multiple loads to completely dry. Adjusted vent and moved dryer forward a bit to prevent snaking or pinching. Tested dryer and dryer is heating as designed. Checked vent outside and unit is now getting good ventilation. Job complete.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430WS01
Near Boerne, TX 78006
Douglas H.
Job Details: 03/17/2022
Last trip had a defective appliance manager. Installed new appliance manager and got the same results as before. Removed new part and reinstalled original part. Issue is with console. At this point customer didnt want to proceed with repair since the part itself is almost the cost of a new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78240
Drew
Job Details: 03/17/2022
Upon arrival called tech line spoke with Ed. Was told to put the ice maker in harvest mode, which it didnt in diagnostics but it did in the manual mode. Temps were good in unit, inlet valve is good, faulty thermistor on ice maker. Ordering new ice maker per tech line. Unit was dropping ice randomly found faulty separator getting stuck open was told to loosen screws and it didnt work. Ordering new separator per tech line. Received sr#7733203727. ; ordrng 1 W11423781 (Separator assembly) and 1 W11284458 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Little Rock, AR 72204
Micheal
Job Details: 03/17/2022
Replaced failed main control due to no agitate. Ran diagnostics and calibration. Ran on normal cycle. Tested for leaks and proper operation
We serviced a
SAMSUNG RANGE
Model NE59M432OSW/AA
Near Converse, TX 78109
Chris S.
Job Details: 03/17/2022
Customer stated that oven was not cooking food evenly. Found issue to be faulty bake element and order control board just in case.; ordrng 1 DE94-03926B (Control board) and 1 DG47-00038B (Bake element)
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near San Antonio, TX 78258
Jim G.
Job Details: 03/17/2022
I verify a F2E1 error and from then customer description of the the erratic behavior it appears it was a malfunctioning console. A power cycle corrected this issue.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Little Rock, AR 72204
Micheal
Job Details: 03/17/2022
Replaced grinding sump assembly. Tested for leaks and proper operation
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY01
Near San Antonio, TX 78242
Jesus C.
Job Details: 03/17/2022
Tested unit. Ice maker not harvesting. Will need new ice maker. Gave customer estimate for repairs. Customer does not want to continue repairs. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Conway, AR 72034
Jeff N.
Job Details: 03/17/2022
Pump grinding and not pumping. Changed pump checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/17/2022
Customer stated that the shelf with roller is broken. Confirmed that the roller assembly broke off the rivets, the shelf Is needed for functional use. Ordering shelf with roller to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11243759 (Glass shelf)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near San Antonio, TX 78255
S
Job Details: 03/17/2022
Upon arrival with the help of Sebastian was able to see that the main unit was not square causing the right side switch to stay open. Contacted tech line and per tech line the unit is Deemed non repairable. Per tech line Customer to reach out to customer service with file number 7733202929. No further issues at this point. Adrian Sr-7733202929
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Pearcy, AR 71964
Blake D.
Job Details: 03/17/2022
"Replaced ice bin, tested unit now dispenses ice and the ice bin does not jam and move up, also did a harvest cycle test on icemaker, unit completed harvest cycle and called for water unit operation checks okay"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78240
Sebastian
Job Details: 03/17/2022
Customer still having concerns with noise is coming from the inside of the unit ordering fan as the unit does not appear to be frosted up to the fan yet the freezer however is frosting up again ordering thermistors and damper for contingency along with the UI just in case. Verified that I did have the thermistor in the right place with a zip tie but the clip has broken it says specifically on the breakdown that the clip has to be in good condition ordering two clips just in case. Fan motor shows back ordered customer to call into Whirlpool to see if they can get it expedited customer has major concerns with the unit ask them to report with whirlpool. Parts team to call Lynn to schedule when backordered part arrives; ordrng 2 W11546684 (Clip)s and 1 W11317276 (Damper) and 2 WPW10384183 (Thermistor)s and 1 W11559968 (Evap motor) and 1 W11581973 (Harness) and 1 W11518204 (Ui)
We serviced a
GE DRYER
Model PTDS850EM0WW
Near Lake Hamilton, AR 71913
Blake D.
Job Details: 03/17/2022
"Inspected unit for loud noises, after removing the front panel off that holds the drum, found the wheels to be damaged and not staying on the shaft, inspected blower wheel found no damage, diagnosed to need roller assembly WE03X10008 ($68.92) sc ($109.00) and labor ($120.00) customer is paying part and service fee, ($177.92) using check ending in 1937 Customer will pay labor ($120.00) on return; ordrng 1 WE03X10008 (Roller assembly)"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Comfort, TX 78013
Sebastian
Job Details: 03/17/2022
Replace drain pump , tested unit good to go
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/17/2022
"Replaced valve assembly and knob, tested knob turns with little to no resistance, unable to test burner due to no gas at rent a center, unit operation checks okay"
We serviced a
WHIRLPOOL WASHER
Model wfw8640bw0
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 03/17/2022
"Replaced bellow, tested unit ran diagnostic unit filled and started washing, no longer leaks from bellow, unit operation checks okay"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Little Rock, AR 72205
Micheal
Job Details: 03/17/2022
"Replaced failed evaporator fan motor, replaced motor with harness. Set temps to factory settings. Tested normal"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Conway, AR 72034
Jeff N.
Job Details: 03/17/2022
Replaced agitator for burrs and tearing clothes. Checks good.
We serviced a
AMANA KITCHEN
Model ADB1400AGS3
Near Conway, AR 72032
Jeff N.
Job Details: 03/17/2022
Ordered inner door. What came in was not right part in box. Reordered. Called customer and let know.; ordrng 1 W11467648 (Inner door panel)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Little Rock, AR 72227
Micheal
Job Details: 03/17/2022
"Replaced failed sump assembly, Found stripped inlet valve causing leak. Ordered W11535094; ordrng 1 W11535094 (Valve)"
We serviced a
WHIRLPOOL MIRCOWAVE
Model WMH78019HB
Near Maumelle, AR 72113
Chad
Job Details: 03/17/2022
"Inspected unit for broken door and error code, obvious Broken door, ui was unresponsive, diagnosed to need door which includes ui; rqstng P&A on 1 W11188091 (Mw door)"
We serviced a
WHIRLPOOL KITCHEN
Model KUIS15NNZB
Near Maumelle, AR 72113
Chad
Job Details: 03/17/2022
"Inspected unit for continuously running water, found u nit powered off running water, removed cover and tapped on water valve, water valve solenoid stuck open, after tapping it closed. diagnosed to need valve. $215.28 due upon completion ; ordrng 1 W10881366 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Maumelle, AR 72113
Chad
Job Details: 03/17/2022
"Installed tub gearcase washplate and basket,, new tub dimensions did match old one,, Callled tecline sr#7733205787 techline deemed unit unrepairable"
We serviced a
JENN-AIR RANGE
Model JGRP436HL00
Near Maumelle, AR 72113
Chad
Job Details: 03/17/2022
"Inspected unit for door not shutting, called tech.ine, went over parts replaced and work performed by metro, found door not sitting in position squarely, hinges working correctly,, techline advised cabinet issue after sending pictures to them, sr #7733202619, tech line advise cx to contact cx service with file number"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRH19D7LF1
Near Little Rock, AR 72223
Micheal
Job Details: 03/17/2022
Found defrost drain line completely clogged. Open line and tested normal collected $226.45 by cc 8837
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ETSS00
Near Little Rock, AR 72211
Micheal
Job Details: 03/17/2022
Reinstalled bypass plug in filter housing. Icemaker called for water. Customer will call back if any further issues arise.
We serviced a
WHIRLPOOL KITCHEN
Model WRF767SDHZ02
Near Salem, VA 24153
Uriah B.
Job Details: 03/16/2022
Triple valve is busted again. Will replace and see if not opening the valve completely helps to reduce pressure. SR 7733199012; ordrng 1 W11495416 (Triple valve) and 1 W10786952 (Pressure reducer) and 1 8212547RP (Pex line)
We serviced a
KITCHENAID BELLA
Model KRFC704FSS02
Near Salem, VA 24153
Uriah B.
Job Details: 03/16/2022
Icemaker is not responding at all in diagnostic. Reset unit. Needs icemaker. ; ordrng 1 W11557001 (Icemaker)
We serviced a
WHIRLPOOL COMMERCIAL LAUND
Model MVWP575GW0
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/16/2022
Cam bolt loose. Damage to the belt and cam. Will replace both. ; ordrng 1 W11213879 (Belt) and 1 W10721967 (Cam)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/16/2022
Reset unit. Chopper broken in drain pump. Cleared chopper pieces. All checks ok. ; used 1 Wp8567668 (Tie) from stock
We serviced a
WHIRLPOOL KITCHEN
Model KRFF507HPS02
Near Salem, VA 24153
Uriah B.
Job Details: 03/16/2022
Icemaker thermistor is bad. Needs an icemaker. ; ordrng 1 W11579560 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Troutville, VA 24175
Uriah B.
Job Details: 03/16/2022
Replaced FC door. Al checks ok. Cx to observe.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Daleville, VA 24083
Uriah B.
Job Details: 03/16/2022
"F8e6, F8e1, FAE2. Needs inlet assembly and inlet valve. Will replace both. Documented with techline through Service Matters. ; ordrd 1 W11434044 (Inlet valve) and 1 W11535094 (Inlet assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Jim G.
Job Details: 03/16/2022
Replaced parts. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near San Antonio, TX 78245
Jay
Job Details: 03/16/2022
Replaced control board. Not powering on. Verified 240 at terminal block. Ordering thermal fuse. Customer requesting first appoint on 3/21; ordrng 1 WP3196548 (Fuse)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near San Antonio, TX 78245
Jay
Job Details: 03/16/2022
Cooktop was not seated correctly. Reseated and no issues.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78252
Jay
Job Details: 03/16/2022
Verified power at outlet. No power. Ordering control and ui. ; ordrng 1 W10906422 (Control) and 1 W11243318 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
S
Job Details: 03/16/2022
Upon arrival tested unit has 0 error codes. Tested unit multiple times and u it functions as designed. Replaced control and recalibrated unit. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78216
Jim G.
Job Details: 03/16/2022
I verified that ice door is bunching up. Leveled door and will replace ice door as well. ; ordrng 1 W11171728 (Icedoor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Garden Ridge, TX 78266
Chris S.
Job Details: 03/16/2022
Replace water filter housing and waterline and regulator to see unit everything working as design now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Schertz, TX 78108
Chris S.
Job Details: 03/16/2022
Replace LED modules everything working as designed
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near San Antonio, TX 78216
Jim G.
Job Details: 03/16/2022
I replaced jumper. Issue is resolved. ; used 1 W11387394 (Condenser Fan Motor) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS29PBMS00
Near La Vernia, TX 78121
Daniel
Job Details: 03/16/2022
Returned with parts to repair. Installed new housing and tested unit. Unit still leaking In the same spot. Since I replaced the housing I know its not the housing, its the tube itself which connects the the housing which is the reservoir. Ordering reservoir. Will return with part to repair. ; ordrng 1 W11168758 (Reservoir) and 2 W11390781 (Tie wire)s
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/16/2022
Customer has factory certified control. Installed control. Unit now working properly. Job complete.
We serviced a
AMANA DISHWASHER
Model ADB1100AWB5
Near San Antonio, TX 78247
Douglas H.
Job Details: 03/16/2022
Last trip found failing motor assembly. Replaced sump and motor assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/16/2022
Tested unit. Good drain good spin. Screech noise during spin. Found bad belt. Replaced belt. Noise is gone. Could not duplicate drain issues. No further issues during testing. Job complete. ; used 1 W11239857 (BELT) from stock
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS03
Near San Antonio, TX 78259
Douglas H.
Job Details: 03/16/2022
Customer stated unit not heating and heating a strange noise. Found noise is the the mw relay on appliance manager, And unit is definitely not heating. Ordering control and bringing back all high voltage parts, transformer, magnetron, capacitor, and diode as well. Two of the parts not in yet. ; ordrng 1 W10891908 (Appliance manager)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308HPS00
Near San Antonio, TX 78232
Jim G.
Job Details: 03/16/2022
I verified the issue was a faulty control board. The recirculating pump is not responsive also ordering grid and harness as a precaution. ; ordrng 1 W10919199 (Grid Cutter) and 1 W11034363 (Control) and 1 W11126268 (Harness) and 1 W11542867 (Recirculating pump)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE234GPS0
Near Boerne, TX 78006
Sebastian
Job Details: 03/16/2022
Customer has a third-party warranty they must get the correct dispatch if I had to take a guess on what the problem is I would say its dispenser related
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model CU50PA-1C
Near San Antonio, TX 78232
Jim G.
Job Details: 03/16/2022
Replaced the hose and pressure sensor. Tested thoroughly. Issue resolved.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM504EPA0
Near Boerne, TX 78006
Sebastian
Job Details: 03/16/2022
W10861526 pump . Ran unit outside of the cabinet hunted for leaks verified the leak is dropping straight from the middle of the motor indicating that the sump needs to be changed out . customer to call and if they want to go through with repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/16/2022
Issue is condensation In freezer compartment. Found issue to be a weak gasket. Manager approved of going forward with repair. Ordering freezer gasket to resolve the issue. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Jim G.
Job Details: 03/16/2022
Replaced parts. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/16/2022
Customer stated unit not washing properly. Ran diagnostics testing to check unit, found wrong actuator installed on unit. Replaced actuator with proper actuator to resolve the issue. Used W10913953 actuator from stock. Calibrated unit, unit functioning properly now. No further issues at this point. ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near San Antonio, TX 78256
Sebastian
Job Details: 03/16/2022
Found that unit has a direct short at the external drain pump tested this by disengaging external pump and plugging in unit on its own does not flip breaker plugging in pump on its own with unit disconnected or connected immediately pops breaker looks like the pump leaked down into the electronics part. Customer has an extra year warranty through the builder provided closing date of May 2020, Part showing back ordered parts team to reach out; rqstng P&A on 1 W10825875 (Pump), ordrng 1 W10825876 (Tube) and 2 W10670799 (Clamp)s
We serviced a
MAYTAG DRYER
Model !
Near San Antonio, TX 78255
Sebastian
Job Details: 03/16/2022
Took apart the UI consul to verify if the ribbon cable was disconnected confirm that the cables are connected pushed into receipt all ribbon cables just in case and after doing so the unit still giving the rotate two available knob notice ordering fascia to resolve issue; ordrng 1 W11413566 (Facia)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS2
Near Alamo Heights, TX 78209
S
Job Details: 03/16/2022
Upon arrival customer stated unit would over fill with ice. Verified a faulty bin thermistor. Ordering one thermistor and thermistor clip to resolve issue. ; ordrng 1 W10511923 (Thermistor) and 1 W10526623 (Thermistor clip)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fredericksburg, TX 78624
Garry
Job Details: 03/16/2022
Customer complaint of noise during operation of washer. Previous visit found faulty gearcase, cam assembly, and belt. Replaced Gearcase (W11454741), Cam Assembly (W10721967), and Drive Belt (WPW10006384) and returned unit to operation. Noise has been eliminated, job complete. Unit testing good , no further issues at this time.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/16/2022
Customer stated freezer stopped cooling and ice maker not making ice. Found cause to be Evap fan in freezer is faulty caused massive ice build up on freezer Evap. Ordering freezer Evap harness to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11249952 (Freezer Evap harness)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HBL00
Near San Antonio, TX 78209
S
Job Details: 03/16/2022
Upon arrival customer stated the unit would make a loud noise. Verified a faulty recirculating pump and also noticed heavy water leak coming from the water filter housing. Replaced recirculating pump and ordering 1 W11168063 to resolve issue with leak. Unit functions as designed minus the leak. ; ordrng 1 W11168063 (Water filter housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78228
Jim G.
Job Details: 03/16/2022
Added data logger. Will return in one week. ; schdld next appmnt for 3/23 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS2
Near San Antonio, TX 78248
Douglas H.
Job Details: 03/16/2022
Customer stated unit still not drying properly. Found issue to be faulty dispenser not allowing rinse aid out properly. Ordering dispenser to resolve the issue. Scheduled for customer availability. ; ordrng 1 WPW10671905 (Dispenser)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near San Antonio, TX 78254
Sebastian
Job Details: 03/16/2022
WPW10539963 Found control to be the issue really is not closing to connect circuit for broil or bake relay thermal cut off and heaters testing good good resistance at room temperature for the oven sensor quoted for control board customer to look into getting a new unit or call us back to proceed with repair.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near San Antonio, TX 78250
Sebastian
Job Details: 03/16/2022
Found the hinges to be busted ordering hinge set ; ordrng 2 W10857234 (Hinge)s
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78224
Jay
Job Details: 03/16/2022
Checked for error codes and f0e7, load detected while in a clean washer cycle. Cleared code and ran diagnostic test. No error codes came back. Went over proper operation with owner and care taker.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model UMV1160CW08
Near Boerne, TX 78015
Douglas H.
Job Details: 03/16/2022
Last tech found issue to be with turntable and all support part( turntable motor, motor seal, turntable support, turntable roller). Upon arrival customer stated light not functioning either. Replaced, turntable motor, seal, turntable, turntable support, and roller to resolve the main issue. Found lighting issue to be broken bulb that began separating from the base. Used 8206232A from stock to resolve the light issue. Unit testing good all around now. No further issues at this point. Per sb web unit is under warranty ; used 1 8206232A (Light bulb) from stock
We serviced a
JENNAIR RANGE
Model PRG4810NP
Near San Antonio, TX 78209
S
Job Details: 03/16/2022
Upon arrival spoke with customer at door. Customer stated that there were multiple issues with the unit. The oven burner, small oven and large oven thermostat, as well as control issues. Advised customer that all of the parts for the unit were discontinued that were needed to resolve issue. Customer asked for opinions on new units. Customer also stated she would be looking into purchasing a new unit. No further issues at this point. Courtesy call.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/16/2022
Customer stated unit not agitating or spinning. Checked errors, found f7e1 basket speed fault. Tested unit to find issue to be motor and capacitor. Ordering motor and capacitor to resolve the issue. Motor is a psp oos item; ordrng 1 W10890624 (Motor) and 1 W11158830 (Capacitor)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/16/2022
Customer stated unit just stopped drying. Checked errors, found F6e1 communication error , f4e4 L2 line voltage error, f4e3 restricted air flow, f2e1 stuck key, f1e1 ccu error. Unit needs ui, and control, and at the very least hi limit cut off (due to f4e4 error). Ordering control, ui, hi limit cutoff and heater to resolve the issues. ; rqstng P&A on 1 W10919217 (Control panel) and 1 279973 (Hi-limit cutoff) and 1 WP8544771 (Element) and 1 W11537215 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Converse, TX 78109
Daniel
Job Details: 03/16/2022
Customer reported defective gasket on freezer door causing air to flow in and create condensation frost. Upon arrival found defective gasket on top and top right of freezer. Found that gasket is molded into the door and was not one of the removable ones. Ordering freezer door. Will return when part is available to repair.; ordrng 1 LW10913113 (Freezer door with gasket)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 03/16/2022
Customers concern is the unit was not draining could not find any error codes on the unit ran unit through self diagnostics found all functions working properly ran a normal cycle watched unit fill up and begin to wash customer had some confusion about the unit spinning as it sensing confirmed with the customer that This model is designed to work in this manner confirm the unit does fill up and begin to wash explain to customer if they have any further issues to try to get a video customer does have a water softener so they must cut also Busich by 50% it is very possible theyre having issue due to over soaping
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78209
S
Job Details: 03/16/2022
Upon arrival customer stated the unit would not work. Plugged unit and tested the unit. No error codes. Unit functions as designed. Educated customer on uses of the appliance. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 03/16/2022
Customer stated unit stopped making ice, they determined that ice maker not getting water. Confirmed this issue and found to be caused by a faulty fill tube heater. Ordering fill tube heater to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11226501 (Fill tube heater)
We serviced a
WHIRLPOOL RANGE
Model GBS277PDS4
Near San Antonio, TX 78239
Daniel
Job Details: 03/16/2022
Original complaint is that customer used clean cycle on oven then after that nothing worked. Upon arrival customer had stated they were probably just gonna buy a new unit since they were gonna buy a new stove anyways. Customer had stated unit was from year 2000. I did a quick search on control board and found it was discontinued as I thought It would be. No service call charged since no service was needed on unit.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78209
S
Job Details: 03/16/2022
Upon arrival customer stated unit would squeak loudly. Verified a faulty pulley wheel as well as the rollers on the units. Replaced with new pulley assembly kit. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/16/2022
Installed control sensor and light. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/16/2022
Tested unit. Compressor not running good power. Needs new compressor. ; ordrng 1 W10507884 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/16/2022
Replace detergent dispenser tested unit everything working as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/16/2022
Replace dispenser drawer test unit everything working as design no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 03/16/2022
Replace absorber to see you and everything working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Refugio, TX 78377
John L.
Job Details: 03/16/2022
While installing components found a new area where unit is leaking, will need to order and replace drain trap on side of unit as it is cracked and leaking.; ordrng 1 W11289893 (Water inlet Assembly)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS2
Near San Antonio, TX 78212
Jesus C.
Job Details: 03/16/2022
Tested unit. Drain pump kicked on as soon as unit was moved. Could not find issue with pump. Found small leak from inlet water line. Customer will need new water line. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Orange Grove, TX 78372
Adam
Job Details: 03/16/2022
Customer complaint Of not being able to turn off light on microwave. Replace control board and lightbulb tested unit Issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78221
Jay
Job Details: 03/16/2022
Replaced led box fan, evap fan motor and harness, and power supply board. Unit working as it should.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mathis, TX 78368
Adam
Job Details: 03/16/2022
Customer complaint of unit shaking during cycle. Inspection of unit shows suspension has gone bad. Replaced suspension level unit calibrated and ran verification cycle issue resolved
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPA00
Near Fredericksburg, TX 78624
Garry
Job Details: 03/16/2022
Customer complaint of icemaker not producing ice. Arrived to find faulty water level sensor (integral to Recirculating Pump). Replaced Recirculating Pump (W11542867) and returned unit to operation. Unit testing good, job complete. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Corpus Christi, TX 78410
John L.
Job Details: 03/16/2022
Inspected unit, found issue with main sump as leak is coming from sump. Will need to replace sump to resolve issue.; ordrng 1 W10917110 (pump&motor)
We serviced a
SAMSUNG DRYER
Model DVE50R5200W/A3
Near San Antonio, TX 78245
Daniel
Job Details: 03/16/2022
Customer reported dryer not heating and shutting off within minutes on timed dry. Upon arrival checked for proper voltage and unit was getting the proper 240 volts. Made sure there was no blockage in the venting and there was none. Ran unit for about 7 or 8 minutes on times dry. Unit never shut off on me but there was never any heat producing. Found faulty heating element. Heating element had already been ordered just waiting for it to arrive. Ordering thermal fuses just in case as well. Will return when parts are available to repair. ; ordrng 1 DC47-00015A (Thermal cutoff) and 1 DC96-00887C (Thermostat), states that autho needed
We serviced a
WHIRLPOOL ICEMAKER
Model WUI75X15HZ01
Near Mathis, TX 78368
Adam
Job Details: 03/16/2022
Customer complaint of icemaker being extremely loud during operation. Replaced circulatory pump tested unit issue resolved
We serviced a
MAYTAG RANGE
Model MER4600LS0
Near Fredericksburg, TX 78624
Garry
Job Details: 03/16/2022
Customer complaint of oven not baking efficiently - food either coming out under or over cooked. Techline deemed this a control issue. Control has been ordered but not yet received. Rescheduling control and also rescheduling sensor just to be on the safe side (sensor currently testing good). Please schedule for soonest availability once parts arrive. SR#7733198179; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
John L.
Job Details: 03/16/2022
Inspected unit, ran diagnostics. Pulled F0E1 internal board failure, replaced board and tested after installation. Issue resolved
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Fredericksburg, TX 78624
Garry
Job Details: 03/16/2022
Customer complaint of scratch on new range cooktop. Ordering replacement Cooktop (W11548507/black) to resolve issue. Customer retrieving PoP from retailer tomorrow and will provide it at that time. Purchase date of 2/15/22, and customer placed call for repair on 2/17/22. Cooktop showing OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11548507 (Cooktop (black))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Corpus Christi, TX 78414
John L.
Job Details: 03/16/2022
Inspected unit, found unit to be low on refrigerant. Installed a UV drier, vacuumed and charged unit with 4.25 oz of refrigerant. Issue on this unit has been resolved.; used 1 WPW10143759 (DRIER) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78218
Garry
Job Details: 03/16/2022
Customer complaint of cooktop on/hot lights on constantly. Previous visit found faulty Infinite Switch. Replaced 1 Infinite Switch (WP3149400) and 2 Infinite Switches (WP3149404) to resolve issue. Unit testing good, job complete. No further issues at this time.