We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near San Antonio, TX 78224
Jesus C.
Job Details: 05/19/2022
Installed new element. No further issues during the. Unit is working properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Kerrville, TX 78028
Drew
Job Details: 05/19/2022
"Upon arrival received F3e1 f9e2. Cleared pressure hose, and at the tub there was soap residue blocked the tube. Calibrated unit. Ran small load on washer and tested fine. Unable to replicate codes being thrown, advised customer to use cleaning cycle a few times to get rid of residue from soap. If at that point code is being thrown then acu and pressure hose is needed."
We serviced a
SAMSUNG DISHWASHER
Model WF45K6200AW-A2
Near Kerrville, TX 78028
Drew
Job Details: 05/19/2022
Customer did not like the waivers. Explained they are needed to proceed, reluctantly signed. Explained this isnt our brand and I would have to search for schematics/troubleshooting form. Customer was upset cause the office told him we can service it and didnt tell him anything about the chance of not having the correct info to fix it. Proceeded to try and calm the situation down but customer continued to get irate. Customer then began cursing about this situation and got in my face over the situation. I then grabbed my stuff and left.
We serviced a
WHIRLPOOL MICROWAVE VENT
Model n/a
Near San Antonio, TX 78254
Jay
Job Details: 05/18/2022
Unit in warranty. Unit is in working order. Recommended to customer get builder out to look at it.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/18/2022
Customer states unit is still not making ice. Tested out icemaker and it is again getting the E5 error code but is harvesting and filling with water. Checked freezer section. Food is frozen, but there are ice trays inside that do not look to be fully frozen. Checked evaporator and found it building up ice. Will need to replace evap motor with harness. Ordering part.; ordrng 1 W11249952 (Evap motor with harness)
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHB2740PE8A
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/18/2022
Model Number: FFHB2740PE8A Serial Number : 4A53601585. The ice bin needs to be replaced. It is damage in the front and two plastic retainer parts that secure the auger arm are broken. The bar drive connected to the motor is bent. We could have a problem with that but we will bend it back if it is a problem. ordrng 1 242093006 (Ice Container Assembly)
We serviced a
LG DRYER
Model DLEX9000V
Near San Antonio, TX 78239
Garry
Job Details: 05/18/2022
During previous visit, customer ordered 2 replacement lint screens. Dropped off lint screens to customer. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/18/2022
I removed the left door and replaced the upper hinge, lower hinge and the shin hinge left. I reinstalled the door and now the door and mullion are operating better but the right door is now out of line and if the left door is open slowly the hinged seal does not automatically open. It does if it is open quickly. The door is out of line now as well. I contacted Travis, Senior Technician at Whirlpool. Taking an inventory we found that the door stop was missing from the bottom of the door. SR#7733686590. The door stop does not come with a new door. When the previous technician changed out the door he faked to transfer the door stop from the previous door. This oar the is needed. Part ordered.; ordrng 1 WPW10120097 (Door stop) and 1 WP12028505AP (Closer) and 2 WP67006908 (Screw)s
We serviced a
LG WASHER
Model WM900HVA
Near San Antonio, TX 78239
Garry
Job Details: 05/18/2022
Customer complaint of drum light not coming on. Ordering Tub Light to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 EAQ61400802 (Tub Light)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Castroville, TX 78009
Jay
Job Details: 05/18/2022
F8e1 water not detected, f3e1 water level system error , f0e1 load detected during washer cleaning cycle drain Water was not coming in. Cleared codes ran diagnostic and water came in. Tested valves. Came back fine. Tested control board came back fine. Ordering pressure switch. Called into techline and talked with Bruce but did not get sr number. ; ordrng 1 Wpw10448876 (Pressure swtch)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/18/2022
Tested unit. Found bad control. Replaced control. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78251
Jay
Job Details: 05/18/2022
Replaced wire harness. Ran diagnostic and no codes. Unit working as it should.
We serviced a
AMANA RANGE
Model AER6303MFS
Near San Antonio, TX 78228
Jay
Job Details: 05/18/2022
No codes found, wire harness is too as well. Checked voltage at L1+L2 and terminal block. Should be 240 but below 100. At L2 or L1 to neutral both are 120 so thats fine. Pulled plug out of outlet a bit to check incoming voltage and same. Ground to neutral is good. L1 or L2 to neutral is 120 both good but L1 to L2 is not at 240. Unit working fine.
We serviced a
MAYTAG FREEZER
Model MZF34X18FW
Near San Antonio, TX 78228
Jay
Job Details: 05/18/2022
Top of door gasket was loose. Reinstalled and still not sealing properly. Ordering new gasket. Unit is in warranty ; ordrng 1 W10856583 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78228
Jay
Job Details: 05/18/2022
Complaint is that the stainless steel line connecting house spigot to fridge inlet melted inside out. Checked chais ground to outlet ground and outlet neutral and no voltage. Checked copper spigot to outlet neutral and outlet ground and saw 5.5-6.8 volts. Fridge is fine. Rich-SR#7733686799
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Converse, TX 78109
Chris S.
Job Details: 05/18/2022
Customer stated that dryer wont stay closed. Found door is faulty and hinges not sitting right. Ordering parts.; ordrng 1 W11187709 (Door) and 2 W11551301 (Hinge)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 05/18/2022
Replaced suspension as I could not verify bad gearcase, leved unit secured drain tube. If problem persist customer to get video. Recommend going back with cam, belt, washolate, Basket and gearcase
We serviced a
AMANA WASHER
Model NFW5800HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 05/18/2022
I verified an issue. During the spin cycle of the service test the machine will not actually spin but agitate. I checked and verified no,obstruction or drag on the basket and the windings of the motor checked within range (12 ohms). After conferring with techline and speaking to Austin SR# 7733686873 I determined the issue was the ACU. ; ordrng 1 W11322878 (ACU)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78260
Jim G.
Job Details: 05/18/2022
Replaced all faulty modules. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Boerne, TX 78006
Sebastian
Job Details: 05/18/2022
F03 e01water level sensor, user interface acu miscom F6e3 Unit is passing test mode and functioning as it should cannot confirm that these area codes are recent. Customer to use unit and give us a call back of any other issues occur. 'd tier one labor if pressure sensor needs to be changed out explained that control is at 300 plus part if needed
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42FTS00
Near Boerne, TX 78015
Sebastian
Job Details: 05/18/2022
Delivered part Could not get signature aggressive dog dog looks like he can jump over the fence was not willing to wait after knocking only one time
We serviced a
WHIRLPOOL MICROWAVE VENT
Model n/a
Near San Antonio, TX 78254
Jay
Job Details: 05/18/2022
Unit in warranty. Unit is in working order. Recommended to customer get builder out to look at it.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/18/2022
Tested unit. Noise during spin. Found bad belt. Replaced belt. Noise is gone. No further issues. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/18/2022
"Customer states unit is still not making ice. Tested out icemaker and it is again getting the E5 error code but is harvesting and filling with water. Checked freezer section. Food is frozen, but there are ice trays inside that do not look to be fully frozen. Checked evaporator and found it building up ice. Will need to replace evap motor with harness. Quoted customer cost of part $119.05 +tax. Ordering part.; ordrng 1 W11249952 (Evap motor with harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/18/2022
Tested unit. Door panel separating from door. Needs new door panel. ; ordrng 1 W11176456 (Door)
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHB2740PE8A
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/18/2022
Model Number: FFHB2740PE8A Serial Number : 4A53601585. The ice bin needs to be replaced. It is damage in the front and two plastic retainer parts that secure the auger arm are broken. The bar drive connected to the motor is bent. We could have a problem with that but we will bend it back if it is a problem. Quote: $492.13 Part $233.17 Service Fee (Senior Discount) $114. Labor with part unlisted $107.45 Tax $37.51 Our customer paid our service fee at $123.41. The remaining balance upon completion of repair is $368.72 Part ordered.; ordrng 1 242093006 (Ice Container Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78249
Jay
Job Details: 05/18/2022
Unit is level. When you open freezer door no issues. When you go to close you feel and hear a pop when its about to close, last 15 degrees or so. Ordering cam and associated parts. ; ordrng 1 W11293380 (Bracket) and 1 WPW10257206 (Door cam) and 2 WP542638 (Grease)s and 1 WP2182181 (Thimble)
We serviced a
LG DRYER
Model DLEX9000V
Near San Antonio, TX 78239
Garry
Job Details: 05/18/2022
"During previous visit, customer ordered 2 replacement lint screens. Parts cost was collected at time of order placement. Dropped off lint screens to customer. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Boerne, TX 78015
Garry
Job Details: 05/18/2022
Customer complaint of low ice production. Arrived to find no stored fault codes in IM diagnostics and ice bucket full of ice. Display showing E0 indicating no current faults. Verified freezer and ice box temps in range. Verified Ice Box Fan functioning. Water pressure and flow checking good. Customer informed me that demand on IM was higher than usual with family in town. Prior to familys arrival, and increased demand for ice, IM was working well. Switched unit to Max Ice. Job complete, unit is good to go. No further issues at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/18/2022
"I removed the left door and replaced the upper hinge, lower hinge and the shin hinge left. I reinstalled the door and now the door and mullion are operating better but the right door is now out of line and if the left door is open slowly the hinged seal does not automatically open. It does if it is open quickly. The door is out of line now as well. I contacted Travis, Senior Technician at Whirlpool. Taking an inventory we found that the door stop was missing from the bottom of the door. SR#7733686590. The door stop does not come with a new door. When the previous technician changed out the door he faked to transfer the door stop from the previous door. This oar the is needed. Part ordered.; ordrng 1 WPW10120097 (Door stop) and 1 WP12028505AP (Closer) and 2 WP67006908 (Screw)s"
We serviced a
ROPER MICROWAVE OVEN
Model RMC275PVS01
Near San Antonio, TX 78230
Garry
Job Details: 05/18/2022
Dispatched to install part ordered upon initial visit, but part is not on my van. Called to inform customer. Please schedule for soonest availability once part is located. ; saved tckt
We serviced a
LG WASHER
Model WM900HVA
Near San Antonio, TX 78239
Garry
Job Details: 05/18/2022
Customer complaint of drum light not coming on. Ordering Tub Light to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 EAQ61400802 (Tub Light)
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW9530DAB
Near San Antonio, TX 78258
Jim G.
Job Details: 05/18/2022
The built in breaker is tripping. I could not signs of dead shorts or amp draw irregularities. Per techline recommendation I am replacing breaker. ; ordrng 1 WP71002286 (Breaker)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Castroville, TX 78009
Jay
Job Details: 05/18/2022
"F8e1 water not detected, f3e1 water level system error , f0e1 load detected during washer cleaning cycle drain Water was not coming in. Cleared codes ran diagnostic and water came in. Tested valves. Came back fine. Tested control board came back fine. Ordering pressure switch. Called into techline and talked with Bruce but did not get sr number. ; ordrng 1 Wpw10448876 (Pressure swtch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/18/2022
Our customers circuit breaker has been tripping when running the washing machine. I explained that the majority of time it is not the machine but the electrical in the house. Our customer still wanted me to inspect. The outlet has proper voltage, polarity and grounding. However the test warning light is blinking and with the unit I plagued the circuit breaker tripped twice, seven times in a row before it would stick. Another circuit tripped in the home without me touching it. Mr Electric showed up while I was there and I showed the licensed electrician what I have found.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/18/2022
Tested unit. Found bad control. Replaced control. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Converse, TX 78109
Chris S.
Job Details: 05/18/2022
Play motor drive pulley and belt tested unit everything working as a sign up for the issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78251
Jay
Job Details: 05/18/2022
Replaced wire harness. Ran diagnostic and no codes. Unit working as it should.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78257
Sebastian
Job Details: 05/18/2022
F5e2 f0e2 e3f5 Was unable to replicate the noise described by the customer ran unit through diagnostic test mode confirmed area codes above but the unit is locking and unlocking as it should Asking customer to grab a video of the noise if it comes back
We serviced a
AMANA RANGE
Model AER6303MFS
Near San Antonio, TX 78228
Jay
Job Details: 05/18/2022
"No codes found, wire harness is too as well. Checked voltage at L1+L2 and terminal block. Should be 240 but below 100. At L2 or L1 to neutral both are 120 so thats fine. Pulled plug out of outlet a bit to check incoming voltage and same. Ground to neutral is good. L1 or L2 to neutral is 120 both good but L1 to L2 is not at 240. Unit working fine."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jay
Job Details: 05/18/2022
Outside side panel on door is separating from glass. Ordering tape to remedy. Unit is in warranty. Drew Sr#7733682885; ordrng 6 WP74009014 (Double sided tape)s
We serviced a
MAYTAG FREEZER
Model MZF34X18FW
Near San Antonio, TX 78228
Jay
Job Details: 05/18/2022
Top of door gasket was loose. Reinstalled and still not sealing properly. Ordering new gasket. Unit is in warranty ; ordrng 1 W10856583 (Gasket)
We serviced a
MAYTAG DRYER
Model MEDZ600TW2
Near San Antonio, TX 78216
Garry
Job Details: 05/18/2022
Customer complaint of washer not commencing dry cycle and presenting an F-01 error code. As per WPL, the prescriptive solution for this issue is board replacement. Customer has opted to take pause and consider repair vs replacement. Should our customer elect to repair the machine, we would need to order the ACU (WPW10111606). Job complete, no further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/18/2022
Door panel arrived damaged. Will need new door panel. ; ordrng 1 W11174872 (Panel)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near San Antonio, TX 78249
Sebastian
Job Details: 05/18/2022
Found at the holes holes behind the bellows were clogged with hardened shardened soap scraped off soap ran bucket through the bellows to make sure water would flow tested unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78228
Jay
Job Details: 05/18/2022
Complaint is that the stainless steel line connecting house spigot to fridge inlet melted inside out. Checked chais ground to outlet ground and outlet neutral and no voltage. Checked copper spigot to outlet neutral and outlet ground and saw 5.5-6.8 volts. Fridge is fine. Rich-SR#7733686799
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Converse, TX 78109
S
Job Details: 05/18/2022
Upon arrival customer stated unit would not dry completely. Informed customer that the plastic tub units never really dry. Plastic is also porous. Must open door to air dry. Informed customer of proper install and instruct as well. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78240
Jay
Job Details: 05/18/2022
Replaced float switch. Customer said yesterday it flooded kitchen. Checked all lines and no kinks hole and breaks. Unit testing fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY00
Near San Antonio, TX 78255
Sebastian
Job Details: 05/18/2022
Found that there is a fan in the refrigerator section that is not engaging good temperature in the freezer but parts are discontinued on this unit done this unit collected service fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/18/2022
Installed new ice door. No further issues. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Converse, TX 78109
Chris S.
Job Details: 05/18/2022
Customer stated that dryer wont stay closed. Found door is faulty and hinges not sitting right. Ordering parts.; ordrng 1 W11187709 (Door) and 2 W11551301 (Hinge)s
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near San Antonio, TX 78212
Garry
Job Details: 05/18/2022
Customer complaint of ice maker not producing ice. Found faults to lie with Reservoir Drain Pump and Compressor Start Relay. Ordering Reservoir Drain Pump (W11542868), Start Relay (WP2217224), and Overload Protector (W10783194) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 WP2217224 (Start Relay) and 1 W10783194 (Overload Protector) and 1 W11542868 (Reservoir Drain Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 05/18/2022
"Replaced suspension as I could not verify bad gearcase, leved unit secured drain tube. If problem persist customer to get video. Recommend going back with cam, belt, washolate, Basket and gearcase"
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS01
Near San Antonio, TX 78218
S
Job Details: 05/18/2022
Upon arrival customer stated unit would not work at all. Unplugged main plug and inserted plug from drain pump. Unit powered up. From previous experience with the unit tech line has told me to replace the drain pump. Ordering 1 W10702856 to resolve issue. Part is on b.o.; ordrng 1 W10702856 (Main drain pump)
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/18/2022
In diagnostics I retrieved error code F2E1 HMI Stuck button and F3E2 open or shorted moisture sensor. I conducted test 5 for moisture sensor and it is working as designed. Our customer claims that the last technician never came back to install the moisture sensor and harness. I showed her the notes from the previous technician installing it. She showed me a detailed log of appliance technician visits with dates and times. It shows the last technicians previous arrivals but not the last. At any rate the moisture sensor is fine. This unit is bumping considerably and on test 4a it revealed the need for a new control. The bumping likely damaged the electronics. We will need a dryer repair kit as well. Parts ordered. OOS.; ordrng 1 W11406681 (Control) and 1 WP8577274 (Thermistor outlet) and 1 WP3391914 (Thermostat fix) and 1 279973 (Cutoff TML) and 1 4392067 (Dryer Repair Kit)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Converse, TX 78109
Chris S.
Job Details: 05/18/2022
Customer stated that logo was not working correctly. Found issue to be faulty load and go to Spencer assembly tray. ; ordrng 1 W11413340 (Dispenser assembly)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near San Antonio, TX 78213
Jim G.
Job Details: 05/18/2022
Replaced cooktop and faulty burners. However the rear burners are also damaged. ; ordrng 2 W11171119 (Rear burners)s
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78223
Daniel
Job Details: 05/18/2022
Customer reported unit not functioning as designed since the day theyve moved in. After inspection found that unit was running dry without any water. Checked water valve and found water valve turned off. Turned on water. Unit now functioning as it should. Dispenser is properly working and sump motor is kicking on as it should. Issue was that water valve for unit was never turned on. Unit functioning as designed.
We serviced a
AMANA WASHER
Model NFW5800HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 05/18/2022
"I verified an issue. During the spin cycle of the service test the machine will not actually spin but agitate. I checked and verified no,obstruction or drag on the basket and the windings of the motor checked within range (12 ohms). After conferring with techline and speaking to Austin SR# 7733686873 I determined the issue was the ACU. ; ordrng 1 W11322878 (ACU)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near San Antonio, TX 78212
Garry
Job Details: 05/18/2022
Customer complaint of water leaking from beneath refrigerator. Found issue to be damaged filter inlet and outlet tubing. Ordering Filter Housing (WPW10121140), Filter Inlet Tube (W11565275), Filter Outlet Tube (W11533506), Inlet Tube (W11212166), and 4 John Guess Connectors (WP2300868) to resolve issue. Customer declined replacement of Reservoir. Filter Inlet shows OOS. ; ordrng 1 W11533506 (Water Tube), rqstng P&A on 1 W11565275 (Water Tube), ordrng 1 WPW10121140 (Filter Housing) and 1 W11212166 (Inlet Tube) and 4 WP2300868 (Connector)s
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78260
Jim G.
Job Details: 05/18/2022
Replaced all faulty modules. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/18/2022
On the second time our customer ran the dishwasher after I installed the sump and motor the dishwasher had a trickle leak out the front. The remaining times they ran the dishwasher it did not leak. I removed the foot plate and opened the cabinet door to monitor for leaks while running a normal load. No leaks detected from the valve, sump and motor, or drain line. I did notice orange (carrots likely in the drain line coming out of the garbage disposal. It is a single blade. I can only surmise that we had a back up into the dishwasher from air gap in the drain hose going into the garbage disposal. I went over care and use of garbage disposal in conjunction with the dishwasher. I contacted Orlando, Senior Technician from Whirlpool. SR# 7733683184
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Boerne, TX 78006
Sebastian
Job Details: 05/18/2022
"F03 e01water level sensor, user interface acu miscom F6e3 Unit is passing test mode and functioning as it should cannot confirm that these area codes are recent. Customer to use unit and give us a call back of any other issues occur. 'd tier one labor if pressure sensor needs to be changed out explained that control is at 300 plus part if needed"
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42FTS00
Near Boerne, TX 78015
Sebastian
Job Details: 05/18/2022
Delivered part Could not get signature aggressive dog dog looks like he can jump over the fence was not willing to wait after knocking only one time
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308HPS01
Near San Antonio, TX 78257
Sebastian
Job Details: 05/18/2022
"The front skin is warped very badly at the side not the side not allowing the door to operate correctly changing out the front door skin as a functional issue; rqstng P&A on 1 W11368704 (Door skin), ordrng 1 W10909682 (Badge)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Fredericksburg, TX 78624
Richard G.
Job Details: 05/18/2022
Customer complaint is that the icemaker has stopped working. Verified issue. Determined bad icemaker. Replaced icemaker. Unit harvested and called for water. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/18/2022
Tested unit. Noise during spin. Found bad belt. Replaced belt. Noise is gone. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/18/2022
Tested unit. Noise during spin and agitate. Found belt slipped off pulley. Reinstalled belt. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/18/2022
Tested unit. Door panel separating from door. Needs new door panel. ; ordrng 1 W11176456 (Door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78248
S
Job Details: 05/18/2022
Upon arrival customer stated left light in freezer is flickering. Parts on b.o. parts is ordered. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78249
Jay
Job Details: 05/18/2022
"Unit is level. When you open freezer door no issues. When you go to close you feel and hear a pop when its about to close, last 15 degrees or so. Ordering cam and associated parts. ; ordrng 1 W11293380 (Bracket) and 1 WPW10257206 (Door cam) and 2 WP542638 (Grease)s and 1 WP2182181 (Thimble)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/18/2022
This unit appears to be in warranty but the engineering codes on the receipt are off by 2 digits. DOP: 16 May 2022. I found as the customer described that the burners are working but the control board is not lighting up. This unit will need the control changed out. It is not responsive. Part ordered.; ordrng 1 W11122560 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Boerne, TX 78015
Garry
Job Details: 05/18/2022
"Customer complaint of low ice production. Arrived to find no stored fault codes in IM diagnostics and ice bucket full of ice. Display showing E0 indicating no current faults. Verified freezer and ice box temps in range. Verified Ice Box Fan functioning. Water pressure and flow checking good. Customer informed me that demand on IM was higher than usual with family in town. Prior to familys arrival, and increased demand for ice, IM was working well. Switched unit to Max Ice. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CHIHZ04
Near San Antonio, TX 78247
Jim G.
Job Details: 05/18/2022
I verified unleveled door. Corrected issues. Issue is resolved.
We serviced a
ROPER MICROWAVE OVEN
Model RMC275PVS01
Near San Antonio, TX 78230
Garry
Job Details: 05/18/2022
"Dispatched to install part ordered upon initial visit, but part is not on my van. Called to inform customer. Please schedule for soonest availability once part is located. ; saved tckt"
We serviced a
JENNAIR REFRIGERATOR
Model JRSDE249TW
Near San Antonio, TX 78223
Daniel
Job Details: 05/18/2022
Unit out of warranty. Customer reported fridge under proper temperature. Upon arrival found that freezer evaporator had froze up. Found that unit had faulty thermostat and defrost timer. No service needed at the moment. If customer calls back order thermostat and defrost timer.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW9530DAB
Near San Antonio, TX 78258
Jim G.
Job Details: 05/18/2022
The built in breaker is tripping. I could not signs of dead shorts or amp draw irregularities. Per techline recommendation I am replacing breaker. ; ordrng 1 WP71002286 (Breaker)
We serviced a
UNKNOWN VENT HOOD
Model UVL6036JSS2
Near Cibolo, TX 78108
Chris S.
Job Details: 05/18/2022
Customer stated that light on low setting was flickering. Found issue to be switch and led lights.; ordrng 4 W11388881 (Led)s and 1 W10853393 (swtch-rckr)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/18/2022
"Our customers circuit breaker has been tripping when running the washing machine. I explained that the majority of time it is not the machine but the electrical in the house. Our customer still wanted me to inspect. The outlet has proper voltage, polarity and grounding. However the test warning light is blinking and with the unit I plagued the circuit breaker tripped twice, seven times in a row before it would stick. Another circuit tripped in the home without me touching it. Mr Electric showed up while I was there and I showed the licensed electrician what I have found. I waived the labor this time since I was there for a short time. Quote: $134.23 Service Fee $124 Tax $10.23. Our customer is paid in full."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78263
Daniel
Job Details: 05/18/2022
Returned with part to repair. Upon installing new sump motor noticed the motor connection did not match the harness connection. Noticed the part number on box did not match the needed part number I was suppose to have that was on tablet or paper. Spoke to parts team and it looks like it was a mistake on their end. Customer agreed to leave unit disassembled. Will return with correct sump motor to finish repair. Customer needs latest apt available. ; ordrng 1 W11085683 (Sump motor)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Converse, TX 78109
Chris S.
Job Details: 05/18/2022
Play motor drive pulley and belt tested unit everything working as a sign up for the issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Schertz, TX 78108
Chris S.
Job Details: 05/18/2022
Had a recall on heating element special project replaced heating element. Tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78257
Sebastian
Job Details: 05/18/2022
F5e2 f0e2 e3f5 Was unable to replicate the noise described by the customer ran unit through diagnostic test mode confirmed area codes above but the unit is locking and unlocking as it should Asking customer to grab a video of the noise if it comes back collected service fee
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near San Antonio, TX 78212
Garry
Job Details: 05/18/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model NA
Near San Antonio, TX 78255
Sebastian
Job Details: 05/18/2022
#2611 701. 210 215 0472 jodi Replace the door on unit found that we still needed a name plate pre charged for nameplate Collected for service fee and labor will return on Wednesday; ordrng 1 W11223753 (Badge)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Schertz, TX 78154
Chris S.
Job Details: 05/18/2022
Customer stated that range oven light would stay on it wont turn off. Found that the issue is door latch is broken. Need to order new door latch to fix issue.; ordrng 1 W11029221 (latch-door)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jay
Job Details: 05/18/2022
Outside side panel on door is separating from glass. Ordering tape to remedy. Unit is in warranty. Drew Sr#7733682885; ordrng 6 WP74009014 (Double sided tape)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Adkins, TX 78101
Daniel
Job Details: 05/18/2022
Customer reported strange smell coming from fridge and freezer. Upon arrival could not really smell anything abnormal. Maybee a slight chemical/amonia smell. Called techline. Techline had said there would be no components or parts that would cause a smell like that and that the customer would need to clean unit thoroughly with hot water and soap. Customer had stated she had cleaned it with baking soda and lemon. Techline stated that using lemon was a big no and that it shouldnt have been used. Let customer know that if I opened unit and did any cleaning that it would not be covered through warranty and that I would have to charge service call and labor. Spoke to lead tech and tech supervisor and they both said the same. Customer was insistent on something being wrong with unit. Gave customer whirlpool customer service number and SR number. Unit functioning as designed. Issue is a cleaning issue. Sr 7733686917
We serviced a
MAYTAG DRYER
Model MEDZ600TW2
Near San Antonio, TX 78216
Garry
Job Details: 05/18/2022
"Customer complaint of washer not commencing dry cycle and presenting an F-01 error code. As per WPL, the prescriptive solution for this issue is board replacement. Customer has opted to take pause and consider repair vs replacement. Should our customer elect to repair the machine, we would need to order the ACU (WPW10111606). Job complete, no further issues at this time. Collected SC."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Jay
Job Details: 05/18/2022
Unit working fine. Heating within limits. No codes after diagnostic. Highest water temperature I found at faucet was 106. Recommended to customer adjust water heater.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near San Antonio, TX 78249
Sebastian
Job Details: 05/18/2022
Found at the holes holes behind the bellows were clogged with hardened shardened soap scraped off soap ran bucket through the bellows to make sure water would flow tested unit good to go collected service fee
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Converse, TX 78109
S
Job Details: 05/18/2022
Upon arrival customer stated unit would not dry completely. Informed customer that the plastic tub units never really dry. Plastic is also porous. Must open door to air dry. Informed customer of proper install and instruct as well. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15POZP1
Near Fredericksburg, TX 78624
Drew
Job Details: 05/18/2022
Upon arrival found a shorted drain pump not allowing unit to power up. Gave quote to customer and declined to proceed with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Converse, TX 78109
S
Job Details: 05/18/2022
Upon arrival switched out faulty ice maker with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, TX 78624
Drew
Job Details: 05/18/2022
Upon arrival received F8e4. Found float switch stuck causing beeps and not to finish cycles. Went over proper soap usage with customer. Ordering drip tray, bottom seal, and float switch to resolve issues. Customer need after 10 am ; ordrng 1 W11606677 (Bottom seal) and 1 W11550169 (Drip tray) and 1 W11545764 (Float switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78263
Daniel
Job Details: 05/18/2022
Unit out off warranty. Customer reported water leaking through drawers. After inspection found drain hose clogged. Removed drain hose and thoroughly cleaned. Drain hose no longer has any clogging. Re installed drain hose. Gave customer instruct on how to clean and maintain drain hose. Unit functioning as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/18/2022
Installed new ice door. No further issues. Job complete.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS05
Near Fredericksburg, TX 78624
Richard G.
Job Details: 05/18/2022
Replaced inner glass. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW2
Near San Antonio, TX 78201
Garry
Job Details: 05/18/2022
"Customer complaint of washer not spinning and/or draining. Found the following error codes in Service Diagnostics: F0E4 (Spin Limited by Water Temperature), F0E3 (Overload), F8E1 (Long Fill), F0E5 (Off Balance Load), & F2E1 (Stuck Button). Found that issue lies with Inlet Water Valve, and noticed that our console also has a missing clip. Ordering Inlet Water Valve (W11220230) and Console Clip (WP8312709) to resolve issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 WP8312709 (Console Clip) and 1 W11220230 (Inlet Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near San Antonio, TX 78250
Richard G.
Job Details: 05/18/2022
Customer complaint is that the unit is leaking water from the bottom left of the door. Verified issue. Found unit to be tilted forward, causing water to move to the front of the machine. Adjusted legs properly. Tested to complete. Unit is good to go.