Near San Antonio, TX 78222
S. L.
Job Details: 02/11/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 Called CXC spoke to Jennifer she said this unit under additional 1 year warranty ELW sr number 7729937144. Found stripped screw and mounting nuts cabinet is damaged as well need both moumtimg nut cabinet and hardware need to be replaced to set mounting nut correctly.; ordrng 1 W11446916 (Case) and 2 W10596040 (Nut)s and 1 W10821385 (Hardware)
Near Helotes, TX 78023
Justin
Job Details: 02/11/2021
DISHWASHER KITCHEN AID KDTE254EWH1 "New code F8E4, ; ordrng 1 WPW10531320 (Drain pump) and 1 W10866124 (Control) and 2 WPW10546503 (Adjuster)s"
Near San Antonio, TX 78232
Chris S.
Job Details: 02/11/2021
WASHER MAYTAG MVW7230HW0 Customer said washer wasnt filling up all the time. Found issue to be faulty control board. Ordering control board and console board. Parts out of stock; ordrng 1 W11419171 (Control board) and 1 W11478526 (UI)
Near San Antonio, TX 78258
Jim G.
Job Details: 02/11/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 Board not needed. Recalibrated ounces. Remove unnecessary filter. Issue appears resolved.
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/11/2021
REFRIGERATOR KITCHEN AID KRMF706EBS01 Our customer had the door alarm light come on when the door was closed. The water started dispensing on its own at one point. All the lights are out. Temperatures 47 RC and -1 in FC. The deli UI is not functioning. I found the temperatures set way to low for both compartments. I reset to manufacturer recommendations. I found moisture in the deli UI section. As soon as I opened it up the lights came back on. I checked the door switches on test 16 and 17 and they are functioning as designed. No errors on test 56 and 66. I have disconnected the deli UI. This will allow the failed board to not draw DC voltage from other components in the circuit. Our customer has an extended warranty through Best Buy and could not wait a week and understands that they will need to pay for this diagnostics and repair. The deli control only controls humidity levels in the deli drawers and will allow the unit to function as designed except for the humidity feature which
Near Sabinal, TX 78881
Justin
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRR56X18FW01 "Location is blocked by a gate, it is shut. Called customer but had no answer. Waited allotted time to mark as a no show. Have no reception to call customer again. Will have to reschedule. ; saved tckt"
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 02/11/2021
WASHER MAYTAG MVW6230HW0 "Checked washer found washer starting by itself with no options selected, found bad control board part is already on order waiting for part to install. ; saved tckt"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/11/2021
DRYER WHIRLPOOL WED560LHW1 "Installed insulation due to rattle noise being heard when in operation, after installation tested dryer no issues, job complete."
Near San Antonio, TX 78250
Justin
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Replaced bad ice box fan. Tested to complete.
Near San Antonio, TX 78201
Tommy B.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Customer stated that the unit has ice accumulation in the dispenser area. Observed excess ice in the ice container and at the icemaker assembly. There is a gap in the ice door allowing moisture to travel upward. Ordering parts to resolve issue.; ordrng 1 W10771442 (Bracket) and 1 W11423781 (Ice door)
Near Boerne, TX 78015
Colton B.
Job Details: 02/11/2021
WASHER MAYTAG MVWX655DW Issue was a rattling noise durning spin. Could not replicate noise. Found nothing under agitator or in between tubs. Only rattling noise detected was a step stool that was leaning against washer. If it happens again customer will record it and call us back out. Unit is testing good at the moment.
Near San Antonio, TX 78258
Jim G.
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Verified heater is functional. Ran diagnostic service mode to reactivate heater cycle. Advised customer to use surfactant.
Near Boerne, TX 78006
Colton B.
Job Details: 02/11/2021
VENTHOODS UNKNOWN WVU37UC6FS0 Issue is that the left side vent is pulling in more than the right side. This is due to the fan being directly over the left side vent. Unit is operating as expected. Installation looks good. Unit performing as expected.
Near San Antonio, TX 78201
Tommy B.
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW510HW0 Diagnostics revealed error codes F0E9 F0E5. Unit is out of balance due to the dent in the basket. Awaiting parts that were already ordered.; saved tckt
Near San Antonio, TX 78215
Jesus C.
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE515S0ES2 Unit not under warranty. Gave estimate for repairs. Customer does not want to continue. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW560CHW0 "Checked washer found unit unresponsive after unlocking control lock, found service pointer on unresponsive unit ordering acu and hmi to resolve issue. ; ordrng 1 W11294805 (cntrl-elec) and 1 W11322879 (cntrl-elec)"
Near San Antonio, TX 78207
Jesus C.
Job Details: 02/11/2021
WASHER AMANA NTW4516FW3 Tested unit. Not draining. Found wiring to drain pump damaged. Repaired wiring. No further issues during testing. Job complete.
Near San Antonio, TX 78258
Tommy B.
Job Details: 02/11/2021
DRYER MAYTAG MED3500FW0 "Customer stated that the issue is the unit is not heating. Unit is getting 240 V at the terminal block, all components are testing out on resistance checks except for the High limit thermostat. Ordering parts to resolve issue.; ordrng 1 WP8557403 (Hi limit)"
Near San Antonio, TX 78258
Jim G.
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KRFC704FPS00 Part is still not available. Please co tact customer once part is available for installation. ; saved tckt
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Tested unit. Found water leaking from supply line. No issues with dishwasher. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW560CHW0 Swapped out UI and control. Unit tested good with no further issues at this time
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/11/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Issue was an F8E4 error code. Found float switch not fully plugged in and drain hose was in the way of the float switch connection. Secured the connection to the float switch and moved drain hose out of the way, unit tested good."
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/11/2021
REFRIGERATOR KITCHEN AID KRFF507HPS00 "I found that the evaporator fan is working as designed. The ice chute is fine as well. The temperatures in both sections are good. I initiated the procedure for this ice build up problem from the trouble shooting guide. I ran the ice harvest on test 57 to clear the ice in the tray. There was evidence of to much water being dispensed from the water valve into the ice tray. I ran the water valve fill test and it was dispensing the correct amount of water. This unit is leveled up because it is not on its wheels. I checked the leveling of the unit and it is tilted slightly down to the right. I corrected the leveling so water does not leak out the right side of the ice tray. I decided to change out the ice chute to ensure there are no air leaks coming in through the seal. I noticed that our customer has a direct line from the RO system coming into the unit. If the water pressure from the RO system is not within specifications it ca cause the water val
Near San Antonio, TX 78257
Colton B.
Job Details: 02/11/2021
REFRIGERATOR JENNAIR JS48PPDUB15 "Issue is a poorly coolly refrigerator. Found inverter LeD blinking 4 times, indicating a bad compressor. Ordering new compressor. Part is covered by Jen Air warranty but labor is not. If customer can provide proof that they moved in less than 6 years ago, the labor will be covered. Collected SC fee. ; ordrng 1 W10841139 (Compressor)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/11/2021
DRYER WHIRLPOOL WED90HEFW0 "Issue was no heat. Replaced heating element, unit tested good."
Near La Vernia, TX 78121
Jesus C.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new compressor. Vacuum and recharge. Good frost on both evaps. Will reschedule to verify repairs. ; schdld next appmnt for 2/17 WED !
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/11/2021
DRYER WHIRLPOOL WED560LHW0 Blower wheel was not removable. Will need motor as the wheel will have to be separated forcefully. ; ordrng 1 W11234001 (Motor)
Near San Antonio, TX 78254
Justin
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Need to reschedule appointment. ; schdld next appmnt for 2/15 MON !
Near San Antonio, TX 78245
Richard G.
Job Details: 02/11/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer complaint is that the vent hood light is not working. Replaced bulb. Tested to complete. Unit is good to go.
Near Atascosa, TX 78002
Richard G.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Replaced refrigerator door. Seal is good. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/11/2021
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS Customer stated the issue is the user interface functions intermittently. Observed the unit turn the light on and off on its own as well as the display going out when attempting to test. Swapped out with new Interface to resolve issue. Unit tested good with no further issues at this time.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/11/2021
DISHWASHER KITCHENAID KDFE104HPS0 Issue is that unit is not cleaning dishes. Found F4E3 error code. Unit needs a new sump assembly. Quoted customer for P&L. Collected SC fee.
Near Helotes, TX 78023
Tommy B.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF535SMBM Swapped out broken door gaskets to resolve cooling issues. New freezer gasket should resolve ice accumulation in the freezer section. No further issues at this time.
Near San Antonio, TX 78258
Tommy B.
Job Details: 02/11/2021
DRYER WHIRLPOOL n/a Unit serviced by text 02
Near La Vernia, TX 78121
S. L.
Job Details: 02/11/2021
WASHER SAMSUNG WF42H5200AF/A2 11 Found 5E error found drain pump filter clogged and torn door boot. Cleaned pump and will return with door boot. Call when parts come in.; rqstng P&A on 1 DC97-18094B (Door boot)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/11/2021
DRYER WHIRLPOOL WED49STBW1 "Replaced timer, still no heat. Upon further inspection found that the thermistor was bad. Ordering new one to resolve issue. Will call customer when part comes in. ; ordrng 1 WP8318268 (Thermistor)"
Near San Antonio, TX 78232
Shawn W.
Job Details: 02/11/2021
DRYER MAYTAG MEDB835DW4 I arrived to find that the dryer had an error code on display for AF airflow. Ran diagnostics and received error code F4 E3 restricted air flow. Our customer has never had this done. Home is 30 years new. I explained how important this is to have a professional service conduct it. Briefed on fire hazard. Our customer made arrangements with a service for tomorrow. This unit is fully functional once the homes venting is cleared. Our customer said yes to our short survey.
Near San Antonio, TX 78239
Shawn W.
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW5105HW0 Replaced UI. Called Adrian from Whirlpool Tech Line to assist with set up. Ran DLMS calibration. Ran diagnostic cycle to check proper operation. Went back in to check for error codes. There were no error codes. This unit is fully operational now. Our customer wanted me to stay until she cleaned her machine. She was going to use a Lemi-Shine product. I recommended she use afresh as stated in the owners manual. I always see problems with appliances using this Lemi-Shine brand. Our customer was concerned about the machine working properly. I ensured her that in its current state that it is fully operational and as long as she balances her loads and follows instructions in the owners manual that it will work as designed. She told me she has read the owners manual. I explained that I cannot guarantee she will not have future problems and explained that all machines eventually need maintenance for failures. This unit is now functioning as designed.
Near San Antonio, TX 78254
Justin
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Found metal piece attached to terminal block instead of green ground, looped it within the same block which damaged the power cord and terminal block. Will need both. Replaced temp sensor. ; ordrng 1 WPW10245259 (Terminal block) and 1 PT400 (Power cord)"
Near San Antonio, TX 78256
Justin
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Need to reschedule ; schdld next appmnt for 2/16 TUE !
Near San Antonio, TX 78249
Justin
Job Details: 02/11/2021
MW-HOOD COMBO AMANA AMV2307PFS3 "Spoke with customer, rescheduled for tomorrow.; schdld next appmnt for 2/11 THU !"
Near San Antonio, TX 78232
Jim G.
Job Details: 02/11/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Verified software update needed. Synced with device and phone app. Used wire tie. Issue resolved. .; used 1 WP8567668 (Wire tie) from stock
Near San Antonio, TX 78258
Jim G.
Job Details: 02/11/2021
OVEN ELECTRIC (D WHIRLPOOL RBS277PVS02 Verified temp sensor must be replaced. Collected service fee and part up front.
Near San Antonio, TX 78217
Jim G.
Job Details: 02/11/2021
DRYER AMANA NED4655EW1 "Replaced dryer kit ( belt, rollers, idler pulley). Issue resolved. ; used 1 4392065 (REPAIR-DRYER) from stock"
Near San Antonio, TX 78254
Richard G.
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW92HEFW0 "Replaced dispenser, sensor, valve, dispenser switch, and pump. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go."
Near San Antonio, TX 78245
Richard G.
Job Details: 02/11/2021
WASHER MAYTAG MHW3505FW "Customer complaint is that the unit is not operating properly and they couldn’t get it to turn on. Entered diagnostics and found error codes F6E3 ACU to UI communication error, F5E2 door lock error, F8E3 overflow condition. Power button would not remove the unit from diagnostics. Will need to replace console, panel, and acu.; rqstng P&A on 1 W10911040 (panel-cntl) and 1 W11201284 (cntrl-elec) and 1 W11218377 (console), states that autho needed"
Near San Antonio, TX 78245
Richard G.
Job Details: 02/11/2021
WASHER MAYTAG MVW6200KW0 "Customer complaint is that all the lights are lit up on the unit and it is not responsive. Was unable to put unit into standby in order to get into diagnostics. Unplugged unit and let it sit for 15 minutes, could not clear out unit. Will need to replace control panel.; ordrng 1 W11406492 (CONTROL PANEL )"
Near San Antonio, TX 78254
Richard G.
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW75HEFW0 "ESTIMATE ONLY Customer complaint is that the door will not unlock. Was able to unplug unit and reset to unlock door. Collected service call fee (military discount). Customer will call us if she decides to go through with repair. Marking as estimate only. Will need door latch if called back."
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/11/2021
MICROWAVE OVEN WHIRLPOOL WMH31017HS6 F1E4 error code. Tested unit. Not starting. Found dents on frame of microwave near door switches and near door hinge. Door switches not making good contact due to dents. Called tech line. Unit is not repairable. Sr 7729983487. Customer will have to contact whirlpool to complete the process. Job complete.
Near San Antonio, TX 78242
Jesus C.
Job Details: 02/11/2021
RANGE WHIRLPOOL WFC150M0JB0 F1e0 error code. Bake and broil not working. Pulled back cover. Found unit infested with roaches. Issue caused by roaches. No repairs can be done. Job complete.
Near San Antonio, TX 78240
Tommy B.
Job Details: 02/11/2021
WASHER MAYTAG MVWX655DW2 Swapped out hot and cold water valves to resolve leaking issues. Lead strike is single use only so will have to return to replace look at later date. Ordering parts to resolve issue.; ordrng 1 W11252738 (Lid strike)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/11/2021
RANGE WHIRLPOOL WFG320M0BB2 "Arrived at Lowes unable to locate range spoke to representative, stated any appliance that has been here longer than a month they let them go. Range is no longer at store. Job complete."
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/11/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 I tried to uninstall the oven but ran into two problems. I could not make three points if contact with the oven dolly. The angle of the closet and the refrigerator. I tried to pull the refrigerator out but it had a short water line from the reverse osmosis system rather then a traditional water line. The other problem I anticipated being a possible problem. The electrical to the oven is hard wired and not long enough to remove. Pictures included. I informed our customer that the builder or customer would have to have the oven removed and wiring disconnected by a electrician so I could gain access to the back of the oven. Our customer agreed to contact the builder to make arrangements.; O-emld tckt
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/11/2021
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Replaced bottom left light on refrigerator section and left freezer light replaced lights tested refrigerator no issues, refrigerator lights are all working as designed. Job complete."
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced start device and capacitor on refrigerator due to compressor powering on for 10 seconds and shutting off after replacement tested refrigerator no issues. Job complete.
Near Helotes, TX 78023
Justin
Job Details: 02/11/2021
WASHER MAYTAG MVWX655DW2 "Found F8E1, and F0E5 stored in unit. Unit has a bad water valve, cold is not coming out correctly. ; ordrng 1 W11127357 (Water valve housing assembly)"
Near Castroville, TX 78009
Richard G.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer states the unit is not making ice still. Put unit into diagnostics and ran all components individually. Everything is functioning properly in diagnostics, but not when unit is in normal operation. Will need to replace icemaker and controls.; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11294907 (icemaker) and 1 W11387386 (CONTROL), states that autho needed"
Near San Antonio, TX 78254
Richard G.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer complaint is that the unit is not dispensing ice or water. Unit is making ice. Will need to replace water valve and auger motor, and panel; ordrng 1 W11043013 (valve) and 1 W11265135 (panel-ui) and 1 WPW10317991 (motor)"
Near San Antonio, TX 78218
Jim G.
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE505W0JS Replaced panel. Issue resolved.
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE505W0HB2 Side panels rusted. Need new panels. ; ordrng 2 WPW10162245 (Panel.)s
Near San Antonio, TX 78254
Richard G.
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW4855HW1 Customer found water had leaked on the leak detection sheet. Had to run a load of laundry to verify leaking. Found water leaking from between the tub and tub ring. Ordering tub and ring.; ordrng 1 W10371566 (tub) and 1 W11043544 (ring-tub)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW560CHW0 "Checked washer found unit unresponsive after unlocking control lock, found service pointer on unresponsive unit ordering acu and hmi to resolve issue. ; ordrng 1 W11294805 (cntrl-elec) and 1 W11322879 (cntrl-elec)"
Near Schertz, TX 78154
Shawn W.
Job Details: 02/11/2021
WASHER MAYTAG MVWC565FW2 Our customer stated that the unit was functioning well after our Technicians last visit for awhile but then their same problems returned. found that our customer has his stand pipe closed off with no air gap. He told me that he did this because the water backs up through the stand pipe. I explained that he will need to get this cleared out and we will have to get the air gap removed. I ran diagnostics and received error code F8 E1 No fill Long fill F7E6 Motor Fault. The F8E1 can be attributed to our customers incorrect drain set up. Our customer made an adjustment to his sealed off stand pipe configuration and the drain hose going outside so I could run it through automatic test mode with no flooding. I noticed during automatic test mode that the agitation was moving back and forth but was slipping. This can be attributed to the F76 error code. I went straight to test 1 for the main control because I have noticed a trend on this model related to this failure. W
Near San Antonio, TX 78253
Richard G.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer complaint is that the light in the refrigerator section is out. Will need to replace led module. Customer will be out of town next week, will need to call to set up an appointment.; ordrng 1 W10695459 (module) and 1 W11333374 (LED MODULE)"
Near San Antonio, TX 78253
Richard G.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Called customer to reschedule service due to the need to contact tech line. Setting on schedule for tomorrow.; schdld next appmnt for 2/11 THU 2 pm
Near San Antonio, TX 78216
Douglas H.
Job Details: 02/11/2021
RANGE WHIRLPOOL WFC310S0ES3 Unit oven not heating. Tested unit to find issue to be control not sending voltage to elements. Ordering control to resolve the issue. Part on b/o. ; ordrng 1 W11122536 (Control)
Near San Antonio, TX 78258
Jim G.
Job Details: 02/11/2021
DRYER WHIRLPOOL n/a Verified unit had loose connector. Used wire tie to secure. Issue resolved. ; used 1 WP8567668 (Wire tie) from stock
Near San Antonio, TX 78240
Douglas H.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Checked pressures. Pressure readings indicate a leak in the SS, based on pressure readings during test 40 leak likely in rc Evap. Will return with both to resolve the issue. ; schdld next appmnt for 2/12 FRI !"
Near San Antonio, TX 78216
Chris S.
Job Details: 02/10/2021
WASHER MAYTAG MVWB765FW3 Customer stated that washer wasnt working right. Got error code F2E1 also showed customer that once you start cycle you have to turn off washer if you want to change cycle. Everything is working properly. Collected SC.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Low side minus 20 in a vacuum, high side around 70 running, pressures equalized fairly quickly when unit unplugged. Indicating a leak. Searched for a leak with uv light, couldnt locate any leaks. The only evidence of dye was from the low pressure port from when I attached my gauges. Did also notice the ice build up on top of the Evap is already coming back, I believe the leak is in the Evap even though there wasnt any dye presence around the Evap. Calling techline, per notes and reoccurring issues. Spoke with Joel. He stated based on pressure readings it is a leak. He verified that I checked for leaks properly. He then stated that since couldnt locate locate any dye anywhere he deemed unit unrepairable SR 7729964514 no further issues at this point"
Near San Antonio, TX 78218
Douglas H.
Job Details: 02/10/2021
FREEZER WHIRLPOOL WZC3122DW01 Calling techline per notes and reoccurring issues. Running pressures low -25 to -30 in a vacuum and high side around 75 psi indicating a leak. Can not locate a leak in the compressor compartment. Spoke with Chris. He stated base on info sounds like an internal leak and deemed unit unrepairable and advised to have customer contact Cxc to see if they can help. No further issues at this point. Advised customer of calling whirlpool.
Near San Antonio, TX 78218
Douglas H.
Job Details: 02/10/2021
FREEZER WHIRLPOOL WZC3122DW01 Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor and dryer to resolve the issue. Unit testing good now. No further issues at this point.
Near Converse, TX 78109
S. L.
Job Details: 02/10/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ06 Found both interlocks had cams in back position where door strike was not catching. Removed control put interlock cams in forward position and tested all operations normal
Near San Antonio, TX 78258
Jim G.
Job Details: 02/10/2021
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HB01 Replaced cooktop. Issue resolved.
Near San Antonio, TX 78239
S. L.
Job Details: 02/10/2021
RANGE WHIRLPOOL AER6303MFS2 Called CXC for entitlement search spoke to Felicia sr number 7729731000 goods date is 12/29/2020 and install instruct not fulfilled Customer complained warming drawer is uneven found warming drawer was not installed on tracks. Installed warming drawer as it is supposed to be installed and tested unit all operations normal. Install instruct today
Near San Antonio, TX 78250
Richard G.
Job Details: 02/10/2021
REFRIGERATOR KITCHEN AID KRFF507HPS00 Replaced freezer led module. All lights now functioning properly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78258
Jim G.
Job Details: 02/10/2021
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HB01 Replaced cooktop. Issue resolved.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/10/2021
WASHER WHIRLPOOL WFW6620HC0 Installed new control. Unit powered on. All buttons responding. Ran diagnostics testing. No issues. Unit is working properly at this time. Job complete.
Near Kerrville, TX 78028
Colton B.
Job Details: 02/10/2021
WASHER WHIRLPOOL WTW4816FW2 "Issue was that the unit was stuck in drain. Unit was performing the safety drain. Found no error codes and unit performed well in the diagnostics cycle. Called techline and spoke to Adrian (SR 7729967407) who said that if it does well in the diagnostics cycle then all I have to do is recallbrate unit. Read calibration cycle, unit testing good."
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/10/2021
WASHER WHIRLPOOL WFW6620HC0 Replaced old console with new console. Entered diagnostics with no errors. Buttons are working better now. This unit is fully functioning as designed.
Near San Antonio, TX 78219
S. L.
Job Details: 02/10/2021
DRYER WHIRLPOOL WED4815EW1 Customer states unit is under a year old but does not have receipt Checked entitlement unit is almost 2 years old advise customer would need to have data purchase record for unit to be under warrantyNo repair performed at this time
Near San Antonio, TX 78233
Chris S.
Job Details: 02/10/2021
VENT HOOD WHIRLPOOL UXT5230BDS1 Fixed issue with fan. Tested unit everything working properly.
Near San Antonio, TX 78233
Chris S.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Replaced door gasket everything working as designed.
Near Bulverde, TX 78163
Jim G.
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 Replaced control board and OWI sensor. Ran diagnostics/service cycles. Issue resolved.
Near San Antonio, TX 78240
Sebastian
Job Details: 02/10/2021
WASHER MAYTAG MVWC416FW0 "Replace control after checking drain pump in finding that it has normal resistance at the motor , unit back up and running did calibration and test mode"
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Defrosted evaporator. Replaced wiring harness and control. Checked defrost heater. Ran diagnostics with no errors. Unit is fully operational.
Near San Antonio, TX 78249
Douglas H.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL GI7FVCXWY02 Last trip found faulty reservoir. Replaced reservoir and ice maker to resolve the issue. Unit now testing good. No further issues at this point. Collected part cost for reservoir. Ice maker under 1yr part warranty
Near San Antonio, TX 78244
Chris S.
Job Details: 02/10/2021
REFRIGERATOR KITCHENAID KRFF507HBS00 Customer stated that refrigerator led module is out and lights are dim. Found issue to be faulty led module.; ordrng 1 W11462342 (Led module)
Near Pleasanton, TX 78064
S. L.
Job Details: 02/10/2021
REFRIGERATOR SAMSUNG RF263BEAESR/AA Removed PCB icemaker and auger installed new clips drain tube heater square spacer sealed with RTV. Installed ice maker then Tested all operations normal
Near Boerne, TX 78006
Douglas H.
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit not turning on. Verified proper voltage to unit and to control. Control not sending voltage to ui. Ordering ui and control to resolve the issue. Control on b/o ; ordrng 1 W11305308 (Control) and 1 W11368911 (Ui housing)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/10/2021
RANGE WHIRLPOOL WFE320M0ES Made contact with Michael. Customer does not want to proceed with repair.
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/10/2021
WASHER MAYTAG MVWX700XW1 "I called our customer at both phone numbers to discuss their concerns. I left a voicemail on both phones.I explained that their unit will need a new motor as well as a capacitor. I also explained that we would be willing to order a new control board for the unit as their Son suggested but I can assure them that this will not fix their problem. I explained that they could call our office if they would like to proceed with either action. Separate from the phone call, since their Son is a GE Appliance care technician, they can provide him with all my notes from both visits in which it is clearly documented that I was using Whirlpool Service Manual procedures and the recommended steps for the related error codes on each call. One visit included assistance from Senior Technicians from Whirlpool including the tests involved to come up with the definitive diagnosis. Im not sure how he would come up with the need for another control board. The one installed is an OEM
Near Kerrville, TX 78028
Colton B.
Job Details: 02/10/2021
RANGE WHIRLPOOL WFE320M0JB0 "Issue was faulty control and rear burners. Replaced all parts ordered, unit tested good."
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/10/2021
REFRIGERATOR JENN-AIR JFC2290REP00 "The solenoid on the water valve is not initiating. It had 196 ohms and should be 400-700 ohms. The valve will need to be replaced. Our customer paid our service fee. Remaining balance upon completion. Part ordered.; ordrng 1 WPW10420083 (Water valve)"
Near San Antonio, TX 78260
Jim G.
Job Details: 02/10/2021
DISHWASHER KITCHENAID KDTE704DSS0 Replaced control board and UI panel. Tested thoroughly. Issue resolved.
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 I replaced the needed parts. Shelving and unit are now fully functional.
Near San Antonio, TX 78238
Richard G.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Replaced icemaker, unit harvested and called for water. Tested to complete. Unit is good to go."
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/10/2021
REFRIGERATOR JENN-AIR JF42NXFXDE02 There are two of the three light circuits out. I uninstalled the freezer door and right shelve. I replaced the freezer light and it fixed that circuit Part ordered for other circuit.; ordrng 2 W11462342 (Module)s
Near Boerne, TX 78006
Colton B.
Job Details: 02/10/2021
COOKTOP GAS WHIRLPOOL n/a Issue is food is burning. Found RF and LF burner are not converted for Lp. Ordering a conversion kit to resolve issue.; ordrng 1 W11205318 (LP conversion kit)
Near San Antonio, TX 78247
Chris S.
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Went to replace adjuster and found adjusters was for another model and does not fit with new model tracks. Ordering right adjuster for this model.part is out of stock.; ordrng 1 W11268105 (Left adjuster) and 1 W11268101 (Right adjuster)