Near Alexander, AR 72002
R. H.
Job Details: 01/08/2021
DRYER WHIRLPOOL WED4815EW1 Tested found door switch is broke . Ordering door switch .; ordrng 1 W10237959 (Door switch)
Near Hot Springs, AR 71901
Blake D.
Job Details: 01/08/2021
DRYER WHIRLPOOL WED5000DW2 "Replaced motor and blower wheel, tested fuse thermostat and heating element, all tested okay, diagnosed to need timer; ordrng 1 WPW10185992 (TIMER), used 1 279827 (MOTOR), and 1 WP694089 (BLOWER WHEEL) from stock"
Near Hot Springs, AR 71901
Blake D.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Inspected unit for on going issue of no cooling, diagnosed to need control and harness wire; ordrng 1 W10843055 (CONTROL) and 1 W11033168 (HARNESS WIRE)"
Near Conway, AR 72032
R. H.
Job Details: 01/08/2021
WASHER MAYTAG MVWP575GW0 Installed control tested washer tested good . This is a zellnars it has a 5 year warranty.
Near Little Rock, AR 72227
R. H.
Job Details: 01/08/2021
DISHWASHER WHIRLPOOL WDT780SAEM2 "Found that dispenser cover had come off , attached cover back on . Tested dispenser tested good . Also the rack clips were not attached , attached clips tested rack tested good ."
Near Hot Springs, AR 71909
Blake D.
Job Details: 01/08/2021
DRYER WHIRLPOOL WED49STBW1 "Inspected unit for not heating, tested voltage from plug checked okay, tested fused checked okay, tested cutoff found no readings, replaced cutoff tested unit operation checks okay ; used 1 279816 (CUTOFF) from stock"
Near Conway, AR 72032
Jeff N.
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived to customer saying lid lock engaged at wrong time, no error codes present, test ran perfectly. Machine is operational, informed customer of all functions on machine."
Near Little Rock, AR 72204
R. H.
Job Details: 01/08/2021
MICROWAVE WHIRLPOOL WMH32519HZ Tested found that its sparking due to the rack and hooks being damaged . Ordering parts . This a warranty call i took pics of the receipt in sd quick pics .; ordrng 1 W10803366 (Metal rack) and 2 W10840759 (Front hook)s and 1 W10840794 (Left rear hook) and 1 W10840795 (Right rear hook)
Near Bigelow, AR 72016
Jeff N.
Job Details: 01/08/2021
WASHER WHIRLPOOL MVWC465HW2 "Arrived to find very loud sound around tub and gear case, after investigating found transmission has failed and tub will not balance, as well. will need transmission and inner tub and shocks to restore operation. ; ordrng 1 W10677719 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10870912 (gearcase) and 1 W11172199 (basket) and 1 W11217817 (suspension)"
Near Little Rock, AR 72204
R. H.
Job Details: 01/08/2021
N/A N/A n/a "Customer said that we have already been out , and that the part that is bad is no longer available."
Near Little Rock, AR 72206
R. H.
Job Details: 01/08/2021
N/A N/A WGD4800XQ1 "Tested found burner tube is cracked and the element is blown , ordering the burner assembly .; ordrng 1 W10823508 (Burner assembly)"
Near Malvern, AR 72104
Blake D.
Job Details: 01/08/2021
COOKTOP WHIRLPOOL WFE505W0JZ0 "Inspected unit for cracked cooktop, found where the dual element is, diagnosed to need cooktop; ordrng 1 W11175876 (COOK TOP)"
Near North Little Rock, AR 72114
R. H.
Job Details: 01/08/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 "Tested found fan motor is burnt up , ordering fan motor . ; ordrng 1 W11109595 (Evap fan motor)"
Near Radford, VA 24141
Chris S.
Job Details: 01/08/2021
30' FDBM WHIRLPOOL WRF560SEHW00 The icemaker was stopped in mid cycle. When I restarted the refrigerator I had voltage to the icemaker. The icemaker still didn’t continue the cycle. I replaced the icemaker with an icemaker that the customer had purchased from Amazon. The new icemaker cycled. All operations check ok.
Near Salem, VA 24153
Uriah B.
Job Details: 01/08/2021
LAUNDRY WHIRLPOOL WTW8900BC0 Replaced bearing and drive shaft. Ran test. All checks ok.
Near Vinton, VA 24179
Uriah B.
Job Details: 01/08/2021
RANGE WHIRLPOOL WFE770H0FZ2 Replaced front right switch. All checks ok.
Near Vinton, VA 24179
Uriah B.
Job Details: 01/08/2021
DRYER MAYTAG MED7230HW0 "F3e2 present. Cleared code. Ran testing of moisture sensor and sensor passed. Checked outlet thermistor per tech sheet and thermistor passed, read between 60-70 degrees after short cycle run. Read over 100 after it ran for awhile. Nothing indicating short in any wiring. Per tech sheet, if problem persists, change ACU. Reset of the unit did bring back the sound at the control. Cx pointed out before servicing that it did not chime. Cx to use and will call back if either issue comes back. Control: W11441687."
Near Salem, VA 24153
Chris S.
Job Details: 01/08/2021
COOKTOP WHIRLPOOL W3CG3014XB02 I installed the regulator and checked for leaks. All operations check OK
Near Roanoke, VA 24014
Uriah B.
Job Details: 01/08/2021
DRYER WHIRLPOOL WED4815EW1 "Motor switch was stuck. Adjusted switch. Motor back running. If callback, please make sure we have motor and blower wheel. Blower wheel: 694089, motor 279827"
Near Roanoke, VA 24012
Chris S.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 The filter was air locked. I reinstalled the filter and checked operation. All operations check ok
Near Salem, VA 24153
Chris S.
Job Details: 01/08/2021
M/W OTR WHIRLPOOL WMH53521HZ4 The unit is operating normally except there is no heat. ; ordrd 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/08/2021
WASHER ROPER RTW4516FW2 replaced control and lid lock. all checks ok. ; used 1 w11307244 (lid latch) from stock
Near Salem, VA 24153
Chris S.
Job Details: 01/08/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 I did a diagnostic cycle and the heater worked as expected. I instructed the customer on running the water until hot before starting a cycle. All operations check ok.
Near Salem, VA 24153
Uriah B.
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW5000DW2 replaced control board. ran calibration and auto test. all checks good. cx to observe. policy adjust to cover labor and parts.
Near Hollins, VA 24019
Chris S.
Job Details: 01/08/2021
FREEZER WHIRLPOOL WRF767SDHZ00 The freezer led module was not coming on. I replaced it with a new module. All operations check ok.
Near Roanoke, VA 24019
Chris S.
Job Details: 01/08/2021
RANGE WHIRLPOOL WFE505W0HW2 There were a lot of roaches in the cooktop burner elements causing the elements to short out and fail. The control is also damaged. ; rqstng P&A on 1 W10823729 (elmnt-surf) and 2 W11171119 (elmnt-surf)s and 1 W11314393 (cntrl-elec) and 1 WP8273992 (elmnt-surf)
Near Roanoke, VA 24012
Chris S.
Job Details: 01/08/2021
WASHER MAYTAG MVW7232HW0 I installed the control board and calibrated the unit. All operations check ok.
Near Roanoke, VA 24014
Chris S.
Job Details: 01/08/2021
LAUNDRY WHIRLPOOL WTW8240YW0 I installed the lid switch and checked operation. All operations check ok.
Near Roanoke, VA 24016
Chris S.
Job Details: 01/08/2021
OVEN WHIRLPOOL WFG505M0BS3 I installed the igniter and checked operation. All operations check ok.
Near Salem, VA 24153
Chris S.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 The defrost isn’t working correctly. It works in forced defrost ; rqstng P&A on 1 W11109595 (motor-evap) and 1 W11387384 (UI) and 1 W11396033 (SWITCH )
Near Roanoke, VA 24019
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR KITCHENAID KRSC703HPS00 "Replaced freezer door, both valves. All checks ok. Cx to observe."
Near Salem, VA 24153
Chris S.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 The defrost isn’t working correctly the evaporator was completely frosted over. ; rqstng P&A on 1 W11109595 (motor-evap) and 1 W11387384 (UI) and 1 W11396033 (SWITCH )
Near Salem, VA 24153
Chris S.
Job Details: 01/08/2021
72' BM KITCHENAID KRFC302ESS02 I installed the door and checked operation. All operations check ok. The door didn’t come with a kitchen aid logo. ; ordrng 1 W10839793 (nameplate)
Near Roanoke, VA 24017
Chris S.
Job Details: 01/08/2021
REFRIGERATOR MAYTAG MRT118FFFH05 12001448The noise is coming from the cap tube in the evaporator compartment. Tech line recommended a noise kit. ; ordrng 1 12001448 (noise kit)
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 replaced diffuser. all checks ok.
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced freezer led module. All checks ok.
Near Roanoke, VA 24018
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Appointment Cancelled by cx.
Near Roanoke, VA 24013
Chris S.
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW4816FW2 I installed the control board and checked operation. All operations check ok. I calibrated the unit.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/08/2021
WASHER MAYTAG MVW7232HW0 "Replaced in,et valve and control board. Ran tests manually and started a cycle. All checks ok at this time. Cx to observe."
Near Salem, VA 24153
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Mullion every so often does not flip. Unit is level and adjusted well currently, and operating ok at time of service. Need tubing as water is dripping after dispenser stops. Connections look good. W11306462. Cannot find this part; ordrng 1 WPW10499015 (Tube in door) and 1 W11306462 (Tube, valve to hinge) and 1 W11482383 (Valve, dual)"
Near Daleville, VA 24083
Uriah B.
Job Details: 01/08/2021
OVEN WHIRLPOOL GBD309PVS02 Upper oven door inner glass busted. Needs glass. ; ordrng 1 WP4449259 (Inner glass)
Near Fort Chiswell, VA 24360
Uriah B.
Job Details: 01/08/2021
WASHER MAYTAG MVW6230HW0 Found belt had slipped off pulley due to the tub and basket dropping too far and rubbing the pulley in a clean cycle. Reseated the belt and tightened the pulley. All checks ok. Cx to observe.
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW5000DW3 "Washer has a distinct wobble, even with nothing in it and as level as possible for its location. Firm tile flooring with floor drain underneath. Will order basket and suspension. ; ordrng 1 W10752719 (Basket) and 1 W11130362 (Suspension)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW8500DW5 replaced washplate and gearcase. washplate was almost impossible to get out. basket was also well adhered to drive shaft. all checks ok. recommended washing machine before running a load of clothes. ; used 1 w10811956 (gearcase) from stock
Near Shawsville, VA 24162
Uriah B.
Job Details: 01/08/2021
WASHER WHIRLPOOL MVWC465HW2 replaced belt and splutch. all checks ok
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/08/2021
WASHER WHIRLPOOL MVW7232HW0 Unit not responding properly. Sometimes will not power up. Reset seemed to fix it. Needs UI and ACU. ; ordrng 1 W11419171 (ACU) and 1 W11478526 (UI fascia)
Near Pulaski, VA 24301
Uriah B.
Job Details: 01/08/2021
WASHER MAYTAG MVWB835DW4 F6e2 code. Needs UI and control. Will need authorization ; ordrng 1 W11170706 (Acu) and 1 W11112656 (UI)
Near Daleville, VA 24083
Uriah B.
Job Details: 01/08/2021
DISHWASHER WHIRLPOOL WDF550SAHS0 Replaced UI and control board. Cx to observe.
Near Wytheville, VA 24382
Uriah B.
Job Details: 01/08/2021
LAUNDRY WHIRLPOOL WTW5000DW3 Gearcase leaking oil. Needs gearcase and oil covered parts. Will need degreaser as well. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W10913953 (Actuator)
Near Roanoke, VA 24017
Uriah B.
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW4816FW2 Replaced fabric softener cup and barrier cap. All checks ok.
Near Roanoke, VA 24016
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL n/a Waited at least ten minutes for cx to show. Unit is an in warranty Frigidaire.
Near Max Meadows, VA 24360
Uriah B.
Job Details: 01/08/2021
DRYER MAYTAG MED6630HW1 UI not responding all the times. Reset at breaker gives life back again. Needs UI and control. ; ordrng 1 W11310058 (UI console) and 1 W11350213 (ACU)
Near Vinton, VA 24179
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Led in freezer bad. Replaced freezer module. All checks ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Freezer door wiring busted just below the door. Needs door. ; ordrng 1 LW11037733 (Freezer door)
Near Radford, VA 24141
Uriah B.
Job Details: 01/08/2021
FREEZER WHIRLPOOL WRS315SDHZ05 Unit is quitting every once in awhile. Warming in the freezer is noticeable as the ice melts in the bin. Will replace control and thermistor. ; ordrng 1 W11203924 (Control) and 2 WPW10384183 (RC thermistor)s
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Replaced freezer led module. All check ok. Also tightened handles.
Near Hollins, VA 24019
Uriah B.
Job Details: 01/08/2021
OVEN WHIRLPOOL WFE515S0JS0 Door lock mechanism was prohibiting the door from closing properly. Had to adjust the mechanism. All checks ok. ; used 1 Wp8567668 (Tie) from stock
Near Vinton, VA 24179
Uriah B.
Job Details: 01/08/2021
ELEC SLIDE-IN WHIRLPOOL GY399LXUS03 Found right front burner stuck showing burner on.; ordrd 1 WPW10441696 (Right front switch)
Near Roanoke, VA 24016
Uriah B.
Job Details: 01/08/2021
DRYER WHIRLPOOL WED7500GC0 Replaced door latch. Unit owned by Rent-a-Center. ; used 1 279570 (Door latch kit) from stock
Near Roanoke, VA 24017
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Icemaker broken at motor connection. Needs icemaker. ; ordrng 1 W10873791 (IM)
Near Roanoke, VA 24017
Uriah B.
Job Details: 01/08/2021
DISHWASHER MAYTAG MDB9959SKZ0 Replaced the UI board. Ran test cycle. All checks ok.
Near Roanoke, VA 24015
Uriah B.
Job Details: 01/08/2021
LAUNDRY WHIRLPOOL MVWX655DW1 Cold valve solenoid is bad. Needs inlet valve for cold. ; ordrng 1 W11168740 (Cold inlet valve)
Near Salem, VA 24153
Chris S.
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW4816FW2 I installed the agitator. All operations check ok.
Near Roanoke, VA 24019
Chris S.
Job Details: 01/08/2021
LAUNDRY WHIRLPOOL WET4027HW0 The control needed to be reset. I reset the control and checked operation in diagnostic mode. All functions check ok.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/08/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Pump is not running. Needs pump and motor. ; ordrng 1 W10854710 (Pump and motor)
Near Roanoke, VA 24019
Chris S.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 The freezer temperature was 12 degrees. I recovered 3.75 oz of refrigerant and looked for any leaks I was unable to detect a leak. I installed an access valve on the compressor as to be able to read the low side pressure per tech line. I charged the unit with 6 oz of 134A. I checked for leaks again and couldn’t detect any. Customer will observe and let us know if it starts to warm up again.
Near Salem, VA 24153
Uriah B.
Job Details: 01/08/2021
WASHER AMANA NFW5800HW0 "Control came back after put into diagnostic. Leaking from dispenser. Needs control and dispenser, per service pointers. ; ordrng 1 W11322878 (Control) and 1 W11465532 (Dispenser)"
Near Salem, VA 24153
Uriah B.
Job Details: 01/08/2021
DISHWASHER WHIRLPOOL WDF550SAHS0 Found improper flow. Reset unit. All checks ok. ; used 1 Wp8567668 (Tie) from stock
Near Cave Spring, VA 24018
Chris S.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 I checked for leaks and found a factory join in the condenser side line was leaking I repaired the leak and installed a new drier. I charged the unit with 5.3 oz of 134A and checked for leaks again. I was unable to to detect any leak. All operations check ok. ; used 1 WPW10143759 (DRIER) from stock
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Everything running, but no cooling. Compressor does not sound correct, sounds as though it might be sucking in air. Needs compressor, evap. Dye drier. W10780378. Compressor; ordrng 1 W10780378 (Compressor, inverter, drier) and 1 W11179385 (Dye drier) and 1 WPW10239732 (Evaporator)"
Near Blacksburg, VA 24060
Chris S.
Job Details: 01/08/2021
FREEZER WHIRLPOOL WRT311FZDB00 I installed the evaporator and drier. I checked for leaks and found none. I charged the unit with 4.9 oz of Refrigerant. All operations check ok.
Near Radford, VA 24141
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Replaced RC evap fan motor, and main control. All checks ok."
Near Blacksburg, VA 24060
Chris S.
Job Details: 01/08/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 I installed the pump and motor. I checked operation in diagnostic cycle. All operations check ok.
Near Salem, VA 24153
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 icemaker has E5 error. everything went just fine in diagnostics but production has slowed dramatically. temps in freezer are fine. needs icemaker; ordrng 1 W11294907 (IM)
Near Hollins, VA 24019
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Cx needs to call Whirlpool for warranty, but please order parts so we can get out there when dispatch comes in. ; ordrng 1 WP2261963 (Hinge) and 2 WP489467 (Washer)s and 1 WP2254618 (Center hinge)"
Near Falfurrias, TX 78355
Adam
Job Details: 01/07/2021
MICROWAVE WHIRLPOOL WOC75EC0HS03 Installed components tested unit issue resolved
Near , TX 78355
Adam
Job Details: 01/07/2021
MICROWAVE WHIRLPOOL UNCONFIRMED Arrived at location after about 45 minutes of trying to find the property customer showed me the unit in question and it turns out to be a brand new under manufacturer warranty Frigidaire microwave. We unfortunately do not service under warranty products from Frigidaire. Advise customer to contact builder/manufacture to have this issue resolved. I will be speaking with my management team trying to build someone for this inconvenience both on my part and the customer.
Near Falfurrias, TX 78355
Adam
Job Details: 01/07/2021
DRYER MAYTAG MEDC465HW0 Customer complaint of long drive times. Inspection of unit shows customer has vent running up and out through the ceiling traveling a distance of more than 12 feet also when disconnecting dryer vent pulled out large wad of lint soaking wet with water show this to customer and explained how dryers need to vent correctly in order for dry times to be optimal. Unit is getting good voltage and reaching proper temperatures. Issue resolved
Near Corpus Christi, TX 78411
John L.
Job Details: 01/07/2021
OVEN JENN-AIR JJW2827IL00 "Installed components, issue resolved."
Near Corpus Christi, TX 78418
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Inspected unit, ran diagnostics. Icemaker was reading that bin was full when it had no ice. Replaced icemaker, tested after installation. Issue has been resolved."
Near Corpus Christi, TX 78417
Adam
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW4816FW2 Customer plugged in unit and drain pump started to run immediately. Inspection of the way customer has drain hose hooked up is allowing a lot of water to backfill into the unit. Advise customer of The proper way to install drain hose complete with airgap. Calibrated unit and ran verification cycle issue resolved
Near Portland, TX 78374
John L.
Job Details: 01/07/2021
DRYER WHIRLPOOL WED5620HW1 "Imspected unit, sound issue is from motor windings. Will need to replace to resolve. And unit has a control issue, not all selections working as should. Will need to replace board as well. No code in diagnostics.; ordrng 1 W11385395 (Control) and 1 697772 (blower wheel) and 1 W10211911 (housing) and 1 W10672683 (housng-out) and 1 W10806758 (motor-drve)"
Near Taft, TX 78390
John L.
Job Details: 01/07/2021
WASHER MAYTAG MVWC565FW1 "Inspected unit, found issue with gearcase. Seal has gone out, gearcase no longer lubricating bearing this is causing noise. Customer not going through with repair."
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
ICEMAKER KITCHENAID KUIX535HPS00 "Not making ice per customer. Turned the appliance on, it called for water, no water, looked underneath the cabinet, the water was off, removed the cover to the pump,p inside the unit, it was popped out and not sitting properly, to allow water to circulate, popped it back in place and turned the appliance back on. The appliance and the circulating pump are working normal."
Near Corpus Christi, TX 78412
John L.
Job Details: 01/07/2021
DRYER WHIRLPOOL WED5000DW2 "Inspected unit, unit will not power on. Unable to check for voltage as multimeter has gone missing. Checked breaker and tried unit again. Still no function. Fuse has possibly blown as well as thermostat.; ordrng 1 W10117655 (switch push to start) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element) and 1 8318268 (thermostat,internal) and 1 3392519 (thermal fuse)"
Near Corpus Christi, TX 78412
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT549SZDW00 "Inspected unit, unit has issues on gaskets for both freezer and refrigerator doors. There are deformities on this gaskets which are causing gapping problems. Reforming gaskets will not resolve issue. Replace gaskets to resolve this issue.; ordrng 1 W10638676 (gasket-dor) and 1 W10638675 (gasket-dor) and 1 W10481434 (nameplate)"
Near Alice, TX 78332
Adam
Job Details: 01/07/2021
FREEZER WHIRLPOOL WSZ57L18DM03 Sr# 7729594299. Customer complaints of same issue unit would flash all lights on control board with a beeping noise and then power down for a couple of days and then turn itself back on. Call tech line to troubleshoot the issue tech line states that’s very strange for the control to do such a thing and advise me to replace control as well as check frost pattern on back of freezer. Inspection of evaporator frost pattern shows even but I did Notice thermistor was positioned on top of black tape where copper meets aluminum. Repositioned the thermistor but that would not explain the control behaving the way it is. Tech line suggest replacing control to resolve issue SR number above; ordrng 1 W11221337 (contrl-box)
Near Bishop, TX 78343
Adam
Job Details: 01/07/2021
WASHER WHIRLPOOL NTW4516FW3 Inspection of unit shows error code for no fill. Calibrating unit and running verification cycle shows all functions work as intended. Manually testing both hot and cold valves show good functionality and what I would call acceptable water volume entering tub. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
DRYER MAYTAG MEDB835DW3 "Not heating at times per customer. F4E3, F3E1, F4E4, F2E1, cleared error code, and ran diagnostics, all checks out, has good airflow, and no stuck keys. Ran the appliance several times, at times it was heating and sometimes it wouldn’t. Ordered parts to resolve ; ordrng 1 W10827974 (cntrl-elec) and 1 WP8577274 (thermistor)"
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Installed board and motor, tested after installation. Issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW5000DW3 "The appliance is making a loud noise per customer. No error codes, ran the appliance on spin cycle , it sounds normal, had the customer put a couple of towels and filled with water, drained the water and ran the spin cycle, sounds normal. The customer showed me a video and it is making a loud knocking noise, suspension is good. Called Whirlpool tech line and spoke with Robert, told him all I’d done, he agreed to change out the gearcase. Ordered part, please reschedule customer when the part comes in; ordrng 1 W11454734 (GEARCASE )"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL ADB1400AGS1 "Inspected unit, ran diagnostics. No codes, unit went through without issues. Unit calls for water, washes and drains. No issue with unit, working as designed."
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVW7230HW0 Sr# 7729604770. Inspection of unit shows all functions work as designed customer did have a couple of concerns about number 1. where exactly to add oxy clean for the sanitize with Oxsee cycle number 2. detergent Trey holds water after cycle is complete 3. Detergent tray hangs out a little further on the left side then it does the right. Call tech line to troubleshoot all three issues SR number above. Number 1 ask technician where exactly customer is supposed to add oxy clean for cycle. Tech line states that is a good question it doesn’t show anywhere on you shouldn’t care guide or quick reference material but at the end of the conversation stated someone in the office told him you’re supposed to add it directly to the tub before laundry. Number 2 replacing detergent tray will resolve this issue. Number 3 this would be considered normal because tray opens and closes smoothly and housing is not damaged in anyway. I know customer has been trying to resolve this i
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVW6230HW0 "Screeching noise per customer. Tested the agitation and spin cycles, screeching during the spin cycle, bearings are bad, confirmed that the gearcase needs to be replaced, part is not in my bin. Please reschedule customer when the part comes in ; O-emld tckt"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/07/2021
DRYER AMANA NED4655EW1 "Inspected unit, vent lines still backed up. It has nowhere to vent out and this is causing issues with dry time. All exhaust and lint is being blown back into unit. Maintenance staff will need to snake and clear out any lint that may be trapped in ventilation. Customer in room explained that they recently tried to clean out ventilation were connected on the wall, and pulled out a fairly large bowl of lint."
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW4816FW2 "Making a noise and the lights aren’t coming on per customer. F9E1 error code, cleared error code, tested the drain pump, sounds like it’s stuck. There was still water in the tub, removed with a shop vac, removed the drain pump and found a flat piece of metal about 3 inches long caught up in the impeller. Removed the piece of metal and put drain pump back in place, tested the drain pump, it drained the rest of the water, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Not cooling per customer. The customer said it was cooling now after unplugging it for a few days, he said it was freezing up at the evaporator, ordered part to resolve issue.; ordrng 1 W11405276 (HARNESS)"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
MICROWAVE KITCHENAID KOCE500ESS11 "I called and spoke with Roland, he said he was not able to meet with me today. Rescheduled the customer ; schdld next appmnt for 1/18 MON !"
Near CTY BY THE SE, TX 78336
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Inspected unit, found issue to be with evaporator fan motor. Fan motor does not function and is not circulating air will need to be replaced to resolve this issue.; ordrng 1 W10128551 (evaporator fan mtr)"
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS325FDAD "Inspection of the ice tray is either cracked or overfilling causing water to overfill into ice been watching turn has made a large lump of ice. Will need to replace ice bin and icemaker to resolve issue; rqstng P&A on 1 W10300022 (icemaker) and 1 W10558423 (ice container,comp)"