Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1342 customer reviews

Richard G.

Richard G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced control and console. Tested to complete. Unit is good to go. Could find no model/serial number sticker anywhere on the unit. Spoke with customer about survey.

Near Arroyo Spg, San Antonio, TX 78253
Steven G.

Steven G.

DRYER LG DLEX7177RM Checked dryer found noisy while tub is turning ordered support rollers belt and idler pulley ; ordrng 1 4400EL201F (BELT) and 1 4561EL3002A (IDLER PULLEY ) and 4 4581EL301E (SUPPORT ROLLERS )s

Near Winding Way, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Unit has bad thermal fuse. Rescheduling 12/10.; ordrng 1 WPW10545291 (fuse-thrml)

Near Anchor Bluff, Universal City, TX 78148
Justin  R.

Justin R.

RANGE AMANA AGR5330BAS3 Found 3 valves bent and will need to be replaced. Front left and left rear valve and front right valve will need replacement. ; ordrng 1 W10141711 (valve-brnr ) and 2 WPW10141709 (valve-brnr)s

Near Big Valley Creek, San Antonio, TX 78254
Steven G.

Steven G.

ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Checked ice maker found unit missing sump pump added pump checked unit ok.; pckd up 1 1901A (pump)

Near Macro, San Antonio, TX 78218
Tommy B.

Tommy B.

OVEN ELECTRIC (S WHIRLPOOL KEBS207SSS04 Temperature tests shownunit still not getting to temp. Ordering bake element. ; ordrng 1 WPW10207398 (elmnt-bake)

Near Geddington, Shavano Park, TX 78249
Michael R.

Michael R.

DISHWASHER MAYTAG MDB8989SHZ "Tested the appliance,, the appliance is working normal"

Near N Navarro St, Victoria, TX 77904
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new wire harness. Thermistor reads 8.8k in ice water. Tested unit in diagnostics. Control reading bad. Ordering new control. ; ordrng 1 W11133692

Near W Theo Ave, San Antonio, TX 78225
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFE320M0ES2 Issue is a dented left front part on the cooktop. Ordering new cooktop to resolve issue.; ordrng 1 W10245805 (cooktop)

Near Worth Pkwy, San Antonio, TX 78257
Justin  R.

Justin R.

RANGE WHIRLPOOL WFG320M0BB2 "Ignitor turns on but takes forever for the burners to actually turn on, will need to order burner oven, valve, and regulator to fix issue. ; ordrng 1 98014893 (valve,oven) and 1 W10633327 (regulator) and 1 W10650358 (burnr-oven) and 1 W10914411 (igntr-oven)"

Near Delta Point, San Antonio, TX 78253
Adam H.

Adam H.

WASHER ROPER RTW4516FW2 Customer states they have returned the unit and have a different one in their possession. Issue resolved

Near FM1329, Premont, TX 78375
Devon F.

Devon F.

THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 Wrong apartment number 2305. Customer complaint is unit will not advance through the cycle. Entered diagnostic mode got error code F7E6 for motor checked under unit to see shifter move it does. Ordering new motor to resolve issue unit is operating as designed.; ordrng 1 W10890624 (motor-drve)

Near Bulverde Rd, San Antonio, TX 78247
Devon F.

Devon F.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display is black ordering new display to resolve issue ; ordrng 1 W11351998 (CONTROL PANEL )

Near San Antonio, TX
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4816FW2 Inspection of unit shows belt had come loose and ripped replaced belt from truck stock issue resolved.; used 1 W10006384 (BELT) from stock

Near Co Rd 335, San Diego, TX 78384
Devon F.

Devon F.

DRYER MAYTAG MEDB835DW4 Customer complaint was unit won’t stop. Customer also stated unit would get down to a time and stay there. Checked unit to see if heating and venting properly unit pass. Ordering new control board to resolve issue.; ordrng 1 W11133021 (cntrl-elec)

Near Ridge Elm Dr, San Antonio, TX 78239
Michael R.

Michael R.

OVEN KITCHENAID KODE500ESS03 "The customer used 3 hr self clean, the glass is burnt and the paint is peeling from the door and inside cavity, you rub your finger on and it continues to flake. Called and spoke with Robert at whirlpool tech line SR 7726572015. Unrepairable, will escalate the job order."

Near County Rd 103, Runge, TX 78151
John L.

John L.

WASHER MAYTAG MVWC465HW2 "Inspected unit, cannot find signs of a leak. Tried filling tub and agitating for a while, then drained. Still no signs of a leak detected. Tried to get unit to leak multiple time, unable to locate leak. Left leak detecting sheet, advised customer to continue use of machine. Once leak is noticed, call back so we can determine location of leak."

Near W Gile Ave, Aransas Pass, TX 78336
Christian G.

Christian G.

DRYER WHIRLPOOL WED4815EW1 "Issue stated by customer: dryer making loud rumble. Found Dreft dryer wax beads melted into vent system and lodged between dryer fan. Cleared debris, replaced motor and drum. Unable to install leveling feet. According to customer, installer maxed feet all the way to top causing feet to break and bent cabinet. Ordering cabinet to resolve issue.; ordrng 1 8533643 (cabinet)"

Near Westwood Loop, San Antonio, TX 78254
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRFC704FBS01 Issue is unit not dispensing water. Change water valve. Unit still not dispensing water. Called tech line. Tech line recommend to replace the heater. Since it might be faulty causing lines to freeze also replacing filter housing Sr 7726569318. ; ordrng 1 W10708473 (housing) and 1 W10813883 (cap-filter) and 1 W10877761 (heater) and 1 W10908836 (valve) and 1 W11024083 (housing)

Near Aurora, San Antonio, TX 78228
John L.

John L.

REFRIGERATOR WHIRLPOOL WRB329DMBB01 "Installed door and components, issue resolved."

Near Seacomber Dr, Port Aransas, TX 78373
John L.

John L.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed, issue resolved."

Near Killebrew Dr, Corpus Christi, TX 78414
Colton B.

Colton B.

DRYER WHIRLPOOL WED5620HW0 Part needed to complete repair was returned. Reordering and rescheduling appointments.; ordrng 1 W11331275 (CONTROL)

Near Market Hill, San Antonio, TX 78256
John L.

John L.

DRYER WHIRLPOOL WED5000DW2 "Inspect3d unit, unit is heating but will not maintain temperature, replace hi temp thermostat. Tested afterwards, issue remains. Tested for air flow at lint trap, found suction to be weak. Unit not expelling air as should.; used 1 3977767 (THERM FIX) from stock"

Near Savoy St, Corpus Christi, TX 78414
Colton B.

Colton B.

WASHER MAYTAG MVWC565FW "Issue is a bad latch and control board, ordering both to resolve issue. Part costs exceed pre-auth, marking P&A; rqstng P&A on 1 W11162438 (cntrl-elec) and 1 W11307244 (latch)"

Near Rim Dr, San Antonio, TX 78257
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Issue is a damaged heat shield and drain pan. Part was damaged, rescheduling and reordering part. Part is out of stock PSP.; ordrng 1 WPW10194474 (shield)"

Near Milsa Dr, San Antonio, TX 78256
Devon F.

Devon F.

REFRIGERATOR KITCHENAID KFIS20XVMS3 Customer complaint was unit not cooling properly front panel would light all leds and display would turn blue. Ordering new control boards to resolve issue.; ordrng 1 WPW10310240 (cntrl-elec)

Near Country Ledge, San Antonio, TX 78216
John L.

John L.

WASHER MAYTAG MVWC565FW1 "Inspected unit, found no issues. No codes pulled, tested on normal. No issues found."

Near River Crest Rd, Corpus Christi, TX 78415
Devon F.

Devon F.

DRYER MAYTAG MEDB835DW4 Customer complaint was unit won’t stop. Customer also stated unit would get down to a time and stay there. Checked unit to see if heating and venting properly unit pass. Ordering new control board to resolve issue.; ordrng 1 W11133021 (cntrl-elec)

Near Ridge Elm Dr, San Antonio, TX 78239
John L.

John L.

WASHER MAYTAG MVWB765FC3 "Inspected unit, removed sheet from agitator. Issue resolved."

Near Mendoza St, Corpus Christi, TX 78416
Michael R.

Michael R.

WASHER ROPER RTW4516FW1 "Tested the spin cycle on manual test, the gearcase is making a loud humming noise, ordered part to resolve issue ; ordrng 1 W10721967 (drive pulley) and 1 W11255272 (gearcase)"

Near Arroyo Dr, Victoria, TX 77901
Michael R.

Michael R.

REFRIGERATOR KITCHENAID KRSF505ESS01 "The evaporator was frozen on the refrigerator side. Removed panel and defrosted the evaporator, called tech line and spoke with Joel to ask for the correct location for the thermistor, is supposed to be above the weld on the low pressure side, put in correct place, also said to seal the hole where the water lines come through the back wall, sealed the hole, said to order the UI. SR 7726567735; ordrng 1 W10822640 (cntrl-elec)"

Near Beacon Ln, Victoria, TX 77904
Michael R.

Michael R.

REFRIGERATOR JENN-AIR JS48SEDUDW12 "This is a different issue. No water coming out of the water dispenser, could hear water leaking on the floor underneath, found the water hose to the dispenser with holes in it. Spoke with customer said to go ahead and order the part. Gave the customer an estimate; ordrng 1 W10645131 (reservoir)"

Near Tampa Dr, Victoria, TX 77904
Adam H.

Adam H.

RANGE AMANA ACR4303MFB1 Inspection of unit shows error code F3E0 short or opened oven sensor. Replace sensor and control to resolve issue; ordrng 1 W10181986 (sensor) and 1 W10308477 (elmnt-bake) and 1 W10837801 (cntrl-elec)

Near N Vargas St, Falfurrias, TX 78355
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Left arC not closing properly . Mullion was not shutting. Unit needed to be leveled by shimming the back right foot. All checks ok now. ; used 1 SH2435 (SHIM) from stock

Near Parkway Ln, Vinton, VA 24179
Adam H.

Adam H.

WASHER AMANA WTW5000DW1 Inspection of unit shows error code for basket speed fault as well as Motor fault. Manually testing components shows wash play not fully engaging and unit struggling to reach high rpm during spin cycle. Replace gear case motor actuator capacitor cam and belt to resolve issue. Job will need authorization; rqstng P&A on 8 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10006487 (motor-drve) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10682535 (latch) and 1 W10721967 (drive pulley)

Near E Milam St, Falfurrias, TX 78355
Uriah B.

Uriah B.

WASHER MAYTAG MVWC416FW1 Replaced agitator. All checks ok.

Near Stephenson Ave SW, Roanoke, VA 24014
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW5000DW2 Found unit was in emergency drain. Cleared the codes. Ran diagnostics. All checks ok at this time.

Near Eastgate Ave NE, Roanoke, VA 24012
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4616FW2 Installation of component has not resolved the issue although control board is now responding. Replace drain pump to resolve issue; ordrng 1 W10775446 (pump-water)

Near W Noble St, Falfurrias, TX 78355
Adam H.

Adam H.

RANGE KITCHENAID KVUB606DSS3 Inspection of unit showed all functions working as designed. Customer stated rattle would start once burners were turned on. Turned on burners unit started to shake violently then motor blew out completely. Replace fan motor to resolve issue; ordrng 1 W11035826 (motor-fan)

Near S Tovar St, San Diego, TX 78384
Uriah B.

Uriah B.

OVEN WHIRLPOOL KOSE500ESS04 "Found no power to unit upon arrival. Checked fuse. Checked wire harness connections. Found that the electric to the unit was cutting in and out depending on the position of the oven. When proper power to it, the oven operated as intended. ; used 1 8567668 (TIE) from stock"

Near Union St, Salem, VA 24153
Uriah B.

Uriah B.

OVEN WHIRLPOOL RBD245PDT11 "Needs Thermal fuse, upper oven thermostat, upper oven temp sensor, control panel and possibly control board (4452890) but the control board is discontinued. Pictures attached. WP9759243. Upper thermostat. WP8300427. Control panel 4452890. Control board. DiscontinuedWPW10131825. Upper oven sensor. WP4451042. In-line fuse. Use policy adjust WNI4PNIWL1"

Near Lost Mountain Rd, Roanoke, VA 24018
Uriah B.

Uriah B.

ICEMAKER WHIRLPOOL WSF26C3EXW01 Cx experienced power outage. Unit needed reset. Icemaker currently working.

Near Brushy Mountain Dr, Salem, VA 24153
Michael R.

Michael R.

RANGE KITCHENAID KSGB900ESS2 Called and spoke with the customer and she said it gave the same error code F3E1. Ordered parts to resolve issue per tech sheet.; rqstng P&A on 1 W10833885 (sensor) and 1 W11100100 (cntrl-elec)

Near US-183, Goliad, TX 77963
John L.

John L.

REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Inspected unit, arm on icemaker broken. Replaced icemaker. Also freezing in freezer section. Replace harness and heater to resolve.; ordrng 1 W10242409 (harns-wire) and 1 W10495967 (defrost heater), used 1 W10873791 (ICEMAKER) from stock"

Near FM 1781, Rockport, TX 78382
Doug M.

Doug M.

WASHER MAYTAG MVWB865GW0 "Replaced new cap and agitator, due too cap being loose and agitator being warped. Tested unit operation checks ok"

Near Gleneagle Loop, Hot Springs, AR 71913
Doug M.

Doug M.

WASHER WHIRLPOOL WFW94HEXW2 "Inspected unit for not draining and spinning, performed service diagnostics found F1E9, drain pump failure, F1E1 is CCU failure. Diagnosed unit needs Drain pump WPW10241025 169.97, and CCU W10427967 196.21, labor 144.90, customer doesn’t want to move forward with repairs."

Near Bauxite, AR
Adam H.

Adam H.

RANGE WHIRLPOOL WFG320M0BB2 Inspection of unit shows control board nonresponding. Inspection of control board shows quick connect burnt out/fried scorch marks on plastic. Replace control board and harness to resolve issue; ordrng 1 3196696 ( HARNS) and 1 W10841330 (cntrl-elec) and 1 W10914403 (harns-wire)

Near E Ella Ave, Kingsville, TX 78363
John L.

John L.

OVEN WHIRLPOOL WOD51EC0AS "Inspected unit, found issue with control panel and interfaces. Unit relays clicking even when unit is powered off. And unit cKeeps interior lights flashing on and off. Replace boards to resolve.; rqstng P&A on 1 W10812339 (panl-cntrl) and 1 W10878985 (cntrl-elec)"

Near Hartford Dr, Corpus Christi, TX 78411
Doug M.

Doug M.

WASHER WHIRLPOOL WTW4815EW0 "Inspected unit for not going into wash cycle,performed service diagnostics found f7e6,f7e7 error codes shifter fault , replaced actuator, tested unit operation checks ok.; used 1 W10913953 (ACTUATOR) from stock"

Near Bauxite Cutoff Rd, Bauxite, AR 72011
John L.

John L.

RANGE WHIRLPOOL RS696PXGB13 "Inspected unit, bake element has popped. Will need to be replaced to resolve issue.; ordrng 1 WPW10207397 (element)"

Near Cedar Pass Dr, Corpus Christi, TX 78413
Doug M.

Doug M.

KITCHEN WHIRLPOOL WDTA50SAHB0 "Installed console and control due too, 2-2 error loss of communication to main control,6-4 error shorted fill trial on main control, tested unit operation checks ok"

Near Raines Rd, Little Rock, AR 72210
Adam H.

Adam H.

RANGE KITCHENAID KDRS467VSS05 Inspection of unit shows not all parts for terminal block. Ordering complete terminal block to resolve issue. Two separate jobs at this address scheduled for same day December 19th.; ordrng 1 9761958 (block-term)

Near S Tovar St, San Diego, TX 78384
Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL WDT720PADE2 Door falling open on its own. Needs springs and bushings. 2 each. ; ordrng 2 WP8268990 (bushing)s and 2 WPW10337934 (door spring)s

Near Edgebrook Rd, Salem, VA 24153
Uriah B.

Uriah B.

RANGE KITCHENAID KSEG700ESS3 W11414552 convection fan needs to be replaced. Fan is off balance and rubbing. ; ordrng 1 W11414552 (CONVECTION)

Near Apricot Trail, Roanoke, VA 24012
Doug M.

Doug M.

FREEZER WHIRLPOOL WRT311FZDW01 "Inspected unit for not cooling correctly,called tech line to document we found ice build up on cap tube at evaporator,tech said to replace evaporator due to blockage; ordrng 1 W10836706 (evaporator)"

Near Haggard Loop, Piney, AR 71913
Doug M.

Doug M.

OVEN JENN-AIR JJW2830DP01 "Inspected unit for not operating correctly, performed service diagnostics found F2E1 error stuck key, also found upper cooling fan not running, causing unit too over heat, diagnosed needs console. Oven control,and blowers. Control and console is covered under manufacturer warranty. ; ordrng 1 W11179310 (cntrl-elec) and 1 W11236888 (console), rqstng P&A on 2 W11245567 (blower)s"

Near Santona Way, Hot Springs, AR 71909
Tommy B.

Tommy B.

OVEN ELECTRIC (S WHIRLPOOL KEBS207SSS04 Swapped control to resolve temperature issues and unit is still not getting all the way up to temperature before cycling. Ordering a sensor to resolve cycling issue.; ordrng 1 WPW10131825 (sensor)

Near Geddington, Shavano Park, TX 78249
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Complaint is of a damaged dw door. Ordering outer door.; ordrng 1 W11116420 (panel)

Near San Antonio, TX 78253
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL RBD305PDQ12 Customer declined repair. ; ordrng 2 WPW10131825 (sensor)s

Near Rogers Cir, San Antonio, TX 78258
Jim G.

Jim G.

RANGE AMANA AER6303MFW2 Customer indicated that the cavity not heating evenly however I could not duplicate the issue. She also described sounds when heating. Sounds described are heating elements and metal expanding. I contacted techline and spoke to Kathy SR # 7726551432 who explained to me that the feet of the element is causing issue. Repositioned and leveled feet. Issue resolved

Near Evening Dun St, San Antonio, TX 78213
Steven G.

Steven G.

ICEMAKER (STANDA KITCHEN AID KUIS18PNZB1 "Checked ice maker found unit not getting water, replaced water valve ran cycle found crack in water bin ordered parts; ordrng 1 W10489142 (pan-water) and 1 W10764770 (harns-pump), used 1 W10897719 (VALVE) from stock"

Near Ammann Rd, Bulverde, TX 78163
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WSR57R18DM02 Checked refrigerator found unit low on freon added dye drier and charged unit will be back next week; ordrng 1 W10574283 (evaporator) and 1 W10574289 (condenser)

Near Forsyth Park, Schertz, TX 78154
Steven G.

Steven G.

MW-HOOD COMBO WHIRLPOOL WMH32519HW2 "Checked microwave everything is working normal at this time only messing up when it rains, tried to pull unit down but would not move after removing bolts, customer to get builder to remove so we can see what’s going on, I believe water is getting to unit ; saved tckt"

Near Universal City, TX 78148
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Checked refrigerator found both gaskets sealing properly customer thought there should be more suction on refrigerator door, advised that it is sealing properly, refrigerator is working properly"

Near Borchers Dr, San Antonio, TX 78219
Steven G.

Steven G.

RANGE WHIRLPOOL WGE745C0FS01 "Checked microwave customer said every time it rains unit cuts off or started to smoke, sounds like water is getting to unit from wall tried to take microwave down but something is holding it besides the two screws, customer to get builder to remove microwave so we can look at unit, customer will. Cal back; O-emld tckt"

Near Spruce Ridge Dr, Converse, TX 78109
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Checked refrigerator found food freezing on upper shelves ordered thermistor ; ordrng 1 W10384183 (thermistor)

Near Windview Dr, San Antonio, TX 78239
Colton B.

Colton B.

WASHER AMANA NTW4516FW3 "Customer complaint is a washer that leaks. Found no error codes and unit performed well in automatic diagnostics test. Started normal cycle, washer has an overfill issue. Water got above half way and was still filling. Ordering new control board to resolve issue. ; ordrng 1 W11170317 (cntrl-elec)"

Near Cherry Canyon, Helotes, TX 78023
Justin  R.

Justin R.

WASHER MAYTAG MVWB765FW3 "Found agitator bent, need to order new one to keep issue from occurring again. ; ordrng 1 W11161960 (agitator)"

Near Crescent Hill, San Antonio, TX 78253
Steven G.

Steven G.

DRYER WHIRLPOOL WED4815EW1 "Checked dryer found unit not heating, checked and found bad heating element, replaced checked operation unit working normal now ; used 1 279838 (ELEMENT) from stock"

Near Apple Ridge Ln, San Antonio, TX 78239
Justin  R.

Justin R.

WASHER MAYTAG MVWX655DW1 F8E1 stored in unit. Do not have valve in truck stock. Will order and replace next week. ; ordrng 1 W10678676 (housing)

Near Bump Gate Rd, Pipe Creek, TX 78063
Justin  R.

Justin R.

WASHER WHIRLPOOL WFW92HEFC0 "Drawer is leaking into bellow after use, also is leaving lots of water inside dispenser after use. Ordering a new drawer. ; ordrng 1 WPW10250742 (drawer)"

Near Texas Ave, Lakehills, TX 78063
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Checked refrigerator found light bulb in refrigerator section off found bulb was lose tightened checked operation unit is ok.

Near Cherry Hills Ct, San Antonio, TX 78244
Steven G.

Steven G.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Checked dishwasher found control panel dead, checked power had power to control board, replaced bad control board checked operation unit working properly now"

Near Paria Canyon, Converse, TX 78109
Colton B.

Colton B.

DRYER WHIRLPOOL WED7000DW2 "Issue was a noisy dryer. Replaced motor, dryer still running noisy. Called DH who suggested a control board, ordering one to resolve. Unit moved to apartment 3021.; ordrng 1 W11126815 (cntrl-elec) and 1 WP3404162 (clamp), used 1 WP694089 (WHEEL) from stock"

Near Market Hill, San Antonio, TX 78256
Colton B.

Colton B.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Customer issue is that the UI panel becomes unresponsive when the unit is hot. Also, sometimes light would come on when not prompted to. Called techline and spoke to Butch (SR:7726552044) who asked me to check blower and upper vent. All checked good. Replaced UI to resolve issue."

Near Stevenson Gate, Boerne, TX 78015
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: door swings open too fast and bounces a few times. Previous tech replaced bracket parts. Re ordering stopper and cam once more.; ordrng 1 W10900531 (STOPPER) and 1 W10900532 (cam-door)

Near Sundance Scape, San Antonio, TX 78245
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced UI and control board, water is now dispensing. If issue occurs again we might need to look into ordering the pressure regulator and assembly pads WPW10353848. Unit is good to go."

Near Mckinney Falls, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWX655DW1 Wash plate stuck to basket had put penetrating oil on last visit to loosen up plate but did not help plate rusted to gearcase. Need to get plate basket and tub since will have to remove gearcase tub and basket as whole. Did not install parts yet will on next visit 12/11.; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10512161 (tub asm) and 1 W10752719 (basket) and 1 W10902814 (washplate)

Near Live Oak Dr, Adkins, TX 78101
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WSF26C3EXW "Replaced control board and ice maker on unit, instructed customer to call us within 24 hours if no ice."

Near Panther Hollow Dr, , TX 78063
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED5620HW0 "Replaced control board on dryer , unit began operating as designed. Good heat good air flow no error codes. Job complete."

Near S Flores St, San Antonio, TX 78204
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWX655DW0 "Replaced gear case and tub. Ran washer no noise good drainage, no error codes. Ran washer with customer present no issues. Job complete."

Near Prince Valiant, San Antonio, TX 78218
Christian G.

Christian G.

FREEZER WHIRLPOOL WRS571CIHZ01 "Issue stated by customer: freezer not getting cold, fridge freezing at bottom. Found baffle not operating properly and freezer fan not responding in diagnostics. Ordering fan motor and baffle assembly.; ordrng 1 W11164593 (diffuser) and 1 WP2315549 (evap fan motor)"

Near San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

REFRIGERATOR MAYTAG MSS25C4MGW00 "Replaced jumper wire, rocker switch, and on off switch. Ran harvest cycle no issues. Job complete."

Near Stradford Pl, San Antonio, TX 78217
Justin  R.

Justin R.

WASHER MAYTAG MVWB865GW0 "Replaced console UI and control board, ran calibration and diagnostics on unit. Unit passed all test and did not pop up any fault codes. Unit is good to go."

Near TX-46, Pipe Creek, TX 78063
Jim G.

Jim G.

WASHER WHIRLPOOL WTW5000DW2 Upon further inspection confirmed suspension is faulty. Replaced suspension. Issue replaced.

Near Verona Way, San Antonio, TX 78259
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDT970SAHZ0 Removed door replaced panel and console. Tested all operations normal advised of survey and paper.

Near Adkins, TX 78101
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED8000BW0 Customer stated that the issue is the lint duct assembly is warped allowing small clothing items to be trapped in the lint duct. Ordering new lint duct to resolve issue.; ordrng 1 WP8544786 (duct-lint)

Near Rustic Terrace, San Antonio, TX 78249
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Unit has no issues since last visit. Didn’t replace water valve. Refrigerator is working good costumer said to just leave it alone for now since everything is been good since last visit.

Near Santiago Way, San Antonio, TX 78259
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL KDTE334GBS0 Replaced drain pump and tested to complete. Unit is good to go.

Near Limerick Falls, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL MDB8751AWW Checked dishwasher found water damage at control board ordering new control to resolve issue.; rqstng P&A on 1 99003432 (cntrl-elec)

Near Rollingfield Dr, San Antonio, TX 78228
Jesus C.

Jesus C.

WASHER WHIRLPOOL WFW72HEDW0 Customer not available for appointment today. Reschedule for later date. ; schdld next appmnt for 12/13 FRI 12-4

Near G St, San Antonio, TX 78220
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated by customer dishwasher leaking. Found slow leak coming from between inner door and insulation. Ordering parts to resolve issue.; ordrng 1 W10860142 (door-inner) and 1 W11126003 (pad-ins) and 1 WPW10524469 (gasket)

Near Ranch Bend, San Antonio, TX 78254
Devon F.

Devon F.

RANGE AMANA AER6303MFS2 Customer complaint was unit door wouldn’t close replaced door hinge unit unit operating as designed.

Near Cozumel St, San Antonio, TX 78233
Douglas H.

Douglas H.

COOKTOP GAS KITCHENAID KGCU467VSS02 "Right front burner not igniting. Found weak electrode, ordering electrode harness.; ordrng 1 W11379158 (ELECTRODE HARNESS)"

Near Bull Ring, Boerne, TX 78015
Jim G.

Jim G.

WASHER MAYTAG MVWC360AW Duplicated ticket.

Near Saddle Blanket, San Antonio, TX 78258
Colton B.

Colton B.

DRYER WHIRLPOOL WED560LHW0 "Customer complaint was no power to unit. Found terminal block not correctly installed. Corrected mistake, unit testing good."

Near Worth Pkwy, San Antonio, TX 78257
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue was console will not operate when using the touch pad. Replace console. ran unit at 400 for 10 minutes No other issues. Unit working as design. Job complete

Near Santiago Way, San Antonio, TX 78259
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Upon arrival freezer and refrigerator both had major ice build up. Defrosted unit. Checked gasket. Found holes in top of freezer door under gasket showing insulation. See attached pictures. Ordered new freezer door and gasket. ; ordrng 1 LW10642554 (FREEZER DOOR) and 1 W10249196 (FREEZER DOOR GASKET)

Near Ball Dr, Kerrville, TX 78028
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS331SDHM Customer complaint was refrigerator door not closing properly. Found door to be operating as intended. Unit tested good.

Near Worth Pkwy, San Antonio, TX 78257
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDT750SAHZ0 Complaint is unit taking several hours to complete cycle. Ran service mode found 1-2 error code checked connections these are good per tech sheet replace control board and UI just in case needed Ordering board rescheduling 12/9.; ordrng 1 W10897411 (console) and 1 W10904714 (cntrl-elec)

Near Elmendorf, TX
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Installed glass shelves, snack pan, and trim. Unit is good to go."

Near Turmoil Curve, San Antonio, TX 78254
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW8000BW0 Customer stated that the issue is the unit sounds very loud. Not sure when during the cycle. Ran automatic test cycle with no error codes. During manual spin test the unit began making loud noise indicating the bearings are damaged. Ordering parts to resolve issue.; ordrng 1 W10435302 (bearing)

Near Rustic Terrace, San Antonio, TX 78249
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF560SEYM Replaced fan motor on refrigerator. Checked for error on diagnostics no errors. Refrigerator started cooling. Job complete.

Near Timberstone St, San Antonio, TX 78250
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC565FW1 Removed gearcase replaced tested unit no leaks all operations normal advised of survey and paper.

Near Cork Rd, Floresville, TX 78114
Sherman  J.

Sherman J.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Upon arrival checked unit. Console not functioning properly. Ordered parts to resolve issues. ; ordrng 1 W10249196 (CONSOLE)

Near Thriving Oak Dr, , TX 78624
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRS321SDHB00 Upon arrival checked evaporator fan again. Not functioning. Got apart to replace. Checked voltage to fan. Not getting any voltage. Checked incoming and at wall. Tested good. Called tech line. Spoke to Chris. Bad signal at location. Traced wires found loose wire coming into back of unit. Replaced fan. Unit is functioning as designed. No further issues at this time.

Near TX-290, , TX
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRT549SZDB00 Spoke with Darby this morning. Door was not in the van. Rescheduled for tomorrow.; schdld next appmnt for 12/5 THU !

Near Marbach Oaks, San Antonio, TX 78245
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Customer complaint was unit unit would make humming noise, instructed customer unit humming is due to unleveled flooring and I moved unit a inch and humming stopped. Unit is operating as designed."

Near Fall Way Dr, San Antonio, TX 78247
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER MAYTAG MVWB835DC4 Costumer concern was unit not finishing cycle. found unit grinding do to bad transmission. Ordering part. ; ordrng 1 W10447975 (slider) and 1 W10564013 (nut-spaner) and 1 W10665342 (washer) and 1 W10868473 (gearcase) and 1 W11033601 (suspension)

Near Villa Toscana, San Antonio, TX 78260
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 Removed replaced gaskets tested unit all operations normal advised customer to clean ice machine instructed on how to care for unit. Advised of survey and paper.

Near FM791, Falls City, TX 78113
Shawn W.

Shawn W.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Called Mr Ramirez, the home builder rep at 7:30 am and told him I would be there at 8:00am. He told me he would be there to let me in. He was not. I knocked on door and spoke with Homeowner through Ring. She was not home. Told me Steve (Mr. Ramirez) would let me in. I had all parts and equipment staged at front door before 8:00 am. I waited 15 minutes and he finally arrived. Replaced Copernicus ACU. Received no errors. Conducted component activation on all loads, they all worked. Preheated upper oven to 350 degrees F. Temperature good. Preheated lower oven to 350 degrees F. Temperature good. Called Mr. Ramirez ahead of time to let him know I was finishing up and that the unit was fixed. Fully operational. Job complete"

Near S St Mary's St, San Antonio, TX 78205
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW4955HW1 Removed console replaced control. Calibrated unit tested all operations normal.

Near County Rd 401, Floresville, TX 78114
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated by customer: ice maker not working again. 3rd time. Unit called for water and ran harvest.Ordering control to resolve issue.; ordrng 1 W11212392 (cntrl-elec)

Near Silver Valley, San Antonio, TX 78254
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS315SDHW02 "Called customer, said they unit for replacement and doesn’t need our services."

Near County Rd 317, La Vernia, TX 78121
Ezequiel V.

Ezequiel V.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Checked oven found no error codes checked voltage to all elements voltage within limits. Oven not heating ordering new console and left trim due to damage.; ordrng 1 W10327369 (cover) and 1 W11040197 (cntrl-elec)

Near Parkfield, Pleasanton, TX 78064
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS588FIHW00 Issue stated by customer: ice clumped up again after replacing ice door and housing. Replaced display control. Ordering freezer door gasket.; ordrng 1 W10355582 (gasket-fip) and 1 WPW10355585 (gasket-fip)

Near FM1560, San Antonio, TX 78254
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR JENN-AIR JS42PPDUDE01 Issue is unit has rust and it’s scratch inside. Called tech line. Sr 7726552941 recommended getting new door. Costumer will call later to see if wants to replace door since a it’s a small amount of rust. She wants to consult with her husband first.

Near Mateo Ridge, San Antonio, TX 78259
Colton B.

Colton B.

DRYER WHIRLPOOL WED560LHW0 "Issue was a flashing F6E2 error code. UI not responding, ordering UI and control to resolve issue. ; ordrng 1 W11160620 (HARNESS) and 1 W11327191 (cntrl-elec) and 1 W11378949 (UI)"

Near Worth Pkwy, San Antonio, TX 78257
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Austin SR# 7726194721 confirmed faulty filter head. Replaced. Issue resolved.

Near Summit Crest, San Antonio, TX 78258
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Client had claimed to have purchased a 3 year extended warranty with Lowe’s. Customer was not expecting or prepared to pay a service fee. He did not have any warranty paperwork but had his original receipt that mentioned a 3 year warranty. This call was dispatched under Service Branch from Whirlpool. I called our office and was instructed to have the customer call Lowe’s to have them send a new dispatch under the warranty program. Customer was understanding. We will follow up once the new dispatch is received.

Near Harper Run, Schertz, TX 78154
Douglas H.

Douglas H.

WASHER LG WM2016CW Customer stated unit not draining properly. Cleaned out filter and bellow. Unit working properly collected service call

Near Water Stone Pkwy, Boerne, TX 78006
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE505W0HZ1 Complaint is oven will not heat correctly and steam clean will not work. Tested bake. Oven is heating properly. Called techline about steam clean function. Unit is heating during clean cycle. Unit is working as designed. Ordering cleaning kit to be sent to customer. Job complete. Sr 7726557095; ordrng 1 W10423113RP (cleaner)

Near W Fm 2790 S, LaCoste, TX 78039
Jesus C.

Jesus C.

REFRIGERATOR JENN-AIR JCB2389DRS Installed new heat probe into evap drain. No further issues. Collected payment for part and labor. Job complete.

Near Treasure Way, San Antonio, TX 78209
Jesus C.

Jesus C.

REFRIGERATOR JENN-AIR JCB2389DRS Installed new heat probe into evap drain. No further issues. Collected payment for part and labor. Job complete.

Near Treasure Way, San Antonio, TX 78209
Jesus C.

Jesus C.

REFRIGERATOR KITCHEN AID KRMF706ESS Complaint is freezer not keeping temperature. Found drain line for evap is blocked. Causing door not to shut properly. Cleared blockage. Evap is draining properly. No further issues. Tested to complete.

Near E Summit Ave, San Antonio, TX 78212
Devon F.

Devon F.

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 "Customer complaint was unit would get error code for blower, this visit got bad blower high and low speed don’t work at all ordering blower again to resolve issue.; ordrng 1 W11248652 (blower)"

Near Middle Fork, San Antonio, TX 78258
Devon F.

Devon F.

RANGE AMANA AGR5330BAS3 Customer complaint was unit would get too hot tested sensor on unit seems fine entered diagnostic mode no error codes ordering new board to resolve issue ; ordrng 1 W10888179 (bulb-light) and 1 WPW10181986 (sensor) and 1 WPW10556708 (cntrl-elec)

Near Chestnut St, San Antonio, TX 78266
Richard G.

Richard G.

RANGE WHIRLPOOL WEG745H0FS0 "Customer currently is working with Whirlpool safety to have the oven replaced. Summary of issues found: burn marks on bake burner tube, burn marks on floor of oven (under panel), burned igniter wire, burned insulation in back of oven, and burned gas regulator. Replaced regulator and bake burner tube. Repaired igniter wire. It looks as though the burner tube and regulator were not properly lined up. Tested to complete. Unit is now good to go. Called Whirlpool Techline to document. Spoke with Kathy. SR# 7726555004. Kathy documented everything stated above, take then transferred me to Whirlpool Safety. Spoke with Eric, described the issue and the repairs made, informed him that the customer still wants the oven replaced due to the major issues in such a short time."

Near Falls Summit, San Antonio, TX 78245
Richard G.

Richard G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer complaint is that the enamel on the floor of the oven is cracking. States it happened during Thanksgiving cooking. The cracking looks like it began in two separate spots and is branching outwards. There are also parts where it looks like the enamel has chipped off. Chips are varying in size with the largest being approximately 2 inches by 4 inches.Customer states they purchased the home in February but did not move in and start using the oven until this past summer. Called techline and spoke with Ed. States they need the pictures uploaded to service bench and to the file. Unit cannot be repaired. Whirlpool will contact customer in a few days to discuss the issue. SR#7726556182

Near San Antonio, TX 78253
Ivan B.

Ivan B.

DRYER WHIRLPOOL WED4815EW1 Checked dryer Unit heating but having long dry times. Issue with thermostat. Ordered replacement. Rescheduled ; ordrng 1 WP3387134 (THERMOSTAT)

Near Amberstone Dr, San Antonio, TX 78258
Douglas H.

Douglas H.

WASHER MAYTAG MHW8200FC0 "ESTIMATE ONLY!!! Unit making grinding noise. Found cause to be motor screw broke off. Calling CXC to see if they will cover this repair. Spoke with Tiffany stated there isn’t anything that they can offer to help, they are not covering it. Gave price quote of nearly 1400 for repair. Customer didn’t want to proceed with repair at this point due to cost. Collected Sc. ; rqstng P&A on 1 W10901175 (tub-outer)"

Near Rio Cordillera, Boerne, TX 78006
Jesus C.

Jesus C.

WASHER MAYTAG MVWB765FW3 Tested washer. Found tapping noise during spin cycle. Stator bolt was loose causing excessive vibration. Secured bolt for stator. Noise is gone. No further issues. Job complete.

Near Sabine Pass, San Antonio, TX 78242
Jesus C.

Jesus C.

DRYER AMANA NED4655EW1 Tested dryer. Found bad thermal cutoff . Replaced cutoff. Dryer is working properly. No further issues. Tested to complete. ; used 1 279816 (CUTOFF-TML) from stock

Near Fenfield Ave, San Antonio, TX 78211
Christian G.

Christian G.

MW-HOOD COMBO MAYTAG MMV1174FB0 Issue stated by customer: microwave no powering on. Voltage tested good from wall and plug. Ordered transformer/capacitor/diode. Microwave not powering on still. Ordering control board/panel.; ordrng 1 W10849834 (cntrl-elec) and 1 W11037842 (panl-cntrl)

Near Rue Liliane St, San Antonio, TX 78238
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Upon arrival found faulty dampener control. Ordered parts to resolve issues. ; ordrng 1 WPW10248595 (DAMPENER CONTROL)

Near Triple Creek Rd, Fredericksburg, TX 78624
Devon F.

Devon F.

WASHER WHIRLPOOL WTW7040DW0 Customer complaint was unit would get error code F0E2 over-suds instructed customer how much detergent to use. Unit is operating as designed.

Near Sundew Cir, San Antonio, TX 78266
Tommy B.

Tommy B.

OVEN ELECTRIC (D WHIRLPOOL RB270PXYB Customer stated that the unit has a cracked inner glass panel. Ordering new part to resolve issue. Collected service call.; ordrng 1 WP3169203 (glass-door)

Near Switch Oak, Shavano Park, TX 78230
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint was unit insulation is coming out of unit. customer very angry called tech line to see what to do about unit they deemed unit unrepairable and said they would be in contact 7726557321.

Near Emerald Point, Schertz, TX 78154
Devon F.

Devon F.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC7AB01 Customer complaint was unit would not reach proper temperature. Ordering new control board to resolve issue.; ordrng 1 W10803217 (cntrl-elec)

Near Old Spanish Trail, Live Oak, TX 78233
Douglas H.

Douglas H.

WASHER MAYTAG MVWC565FW1 Complaint of not enough water. Ran diagnostics testing. Unit functioning as designed. No issues with unit. Customer also wanted to purchase handle for dryer. Used truck stock part to resolve door handle. Yes to survey and leave behind. ; used 1 W10861225 (HANDLE) from stock

Near Hidden Haven Dr, Boerne, TX 78006
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Customer complaint was unit unit not making ice nor water dispenser found unit not getting water from wall, unit is operating as designed."

Near Meadow Ln, Schertz, TX 78154
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Unit covered w black splatter on top and behind on wall. No leaks detected anywhere. Tested unit. No faults operating as designed. SR#7726551802 JK at techline says the issue cannot be caused by anything in the refrigerator and to not work any further since it is operating as designed. Believes the customer had something on top of the unit. Offered customer to have a more experienced refrigerator tech but customer just wants it replaced and will talk to Home Depot.

Near Mello Oak, San Antonio, TX 78258
Tommy B.

Tommy B.

DRYER MAYTAG MEDB855DC4 Customer stated that the issue is that the dryer will not turn on. Upon pushing the power button the unit turned on immediately. Unit tested good with no issues. Yes to survey.

Near Brighton Oaks, San Antonio, TX 78231
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Filter need to be replaced (filter head was already replaced). Customer using bypass.

Near Summit Crest, San Antonio, TX 78258
Douglas H.

Douglas H.

FREEZER WHIRLPOOL WSZ57L18DM03 Customer stated unit is making hollow ice. Ordering ICEMAKER kit.; ordrng 1 WPW10715708 (icemaker)

Near Thunder Valley Rd, Boerne, TX 78006
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG505M0BS3 Customer stated unit door was getting way too hot. Ordering installation kit. To resolve issues with unit.; ordrng 1 W11025151 (insulation)

Near Braeburn, Boerne, TX 78015
Colton B.

Colton B.

DRYER WHIRLPOOL WED6620HC1 "Issue is a poor dry and image burned into the display. Order new UI panel to resolve the UI image issue. Unit is heating well and we have good airflow out of the unit. Found moisture in the exhaust vent, which seems to indicate that the moisture isn’t getting all of the way outside. Took off the 90 degree elbow attached to dryer and tried to shorten the exhaust hose as much as possible. Asked customer to dry clothes with the new setup. I will check drying progress on return visit. Will also bring a set of tin clips with me to trim down vent hose if I need to. Gate code is #2468. ; ordrng 1 W11351728 (UI CONSOLE)"

Near Carter Canyon, San Antonio, TX 78255
Christian G.

Christian G.

WASHER WHIRLPOOL WFW5620HW0 Issue stated by customer: washer leaking and detergent drawer not seated properly. Leak coming from detergent tray being open. Ordering handle and drawer.; ordrng 1 W11318755 (drawer) and 1 W11318818 (handle)

Near Turquoise Way, San Antonio, TX 78251
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Issue was unit not making ice. Ran diagnostics. And unit goes checks right on every step but Evaporator does not come on. Tray not getting cold. Evap needs to be replace. Quoted costumer 700-800 dollars (labor and parts). Costumer will called back to see if she wants to order parts. wants to consult with her husband first. If she does, order part W10218037. And seal system techs. Service fee collected"

Near Lismore, San Antonio, TX 78260
Jim G.

Jim G.

COOKTOP ELECTRIC JENN-AIR JED3430GS01 Determined issue was actually due to loose wiring in the prong head. Tightened wires and used electrical tape to isolate ground arcing to L1. Issue resolved. ; used 1 WP8567668 (TIE-WIRE) from stock

Near Fawnfield Ln, San Antonio, TX 78248
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDF520PADM Tested unit not drawing properly. Issue to clogged drain line. Cleared drain line to resolve the issue. Unit tested good. Collected service call

Near Chaparral Creek Dr, Boerne, TX 78006
Douglas H.

Douglas H.

OVEN ELECTRIC (D KITCHEN AID KEBS207SSS04 "Temp sensor faulty. Will called part with SSB. Replaced sensor to resolve the issue. Unit performing better bot not how it’s supposed to. Finding bake element to be the cause. Will not charge customer additional labor or repair bake element since didn’t catch it the first trip. Quoted 117.15 for the bake element. Customer wants to proceed with repair. Ordering element to resolve. ; ordrng 1 WPW10207398 (elmnt-bake), pckd up 1 WPW10131825 (sensor)"

Near W Hosack St, Boerne, TX 78006
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW4815EW0 Customer stated that the issue is the unit is not completing cycles. Also stated that water levels are low. Ran diagnostics to reveal error codes and there were none. Ran automatic test cycle which was completed. Ran manual test with cold and hot water fill to ensure proper valve function. Will need to replace water inlet valve.; ordrng 1 WPW10683603 (water inlet valve)

Near Texana Dr, San Antonio, TX 78249
Jim G.

Jim G.

DRYER MAYTAG MEDB200VQ1 Replaced heating element and thermal cut off. Issue resolved. Survey prepped.

Near Tweed Willow, San Antonio, TX 78258
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFE320M0ES2 Apartment maintenance states that construction is responsible for ensuring repair. Construction lead is not available. Will have to reschedule. ; schdld next appmnt for 12/5 THU !

Near Worth Pkwy, San Antonio, TX 78257
Tommy B.

Tommy B.

WASHER MAYTAG MVWX655DW0 Customer will not be available until late in the afternoon. Rescheduling for the morning.; schdld next appmnt for 12/5 THU 8 am

Near Royal Hunt, San Antonio, TX 78250
Ivan B.

Ivan B.

WASHER WHIRLPOOL WTW8040DW2 Replaced console got same issue. After more troubleshooting found issue is door lock switch. Lid lock will not engage. Ordered replacement. Rescheduled 12/6.; ordrng 1 W10787878 (LID LOCK ASSEMBLY )

Near Mesa Path, San Antonio, TX 78258
Steven G.

Steven G.

RANGE WHIRLPOOL WGE745C0FS01 "Checked microwave customer said every time it rains unit cuts off or started to smoke, sounds like water is getting to unit from wall tried to take microwave down but something is holding it besides the two screws, customer to get builder to remove microwave so we can look at unit, customer will. Cal back; O-emld tckt"

Near Spruce Ridge Dr, Converse, TX 78109
Christian G.

Christian G.

MW-HOOD COMBO MAYTAG MMV1174FB0 Issue stated by customer: microwave no powering on. Voltage tested good from wall and plug. Ordered transformer/capacitor/diode. Microwave not powering on still. Ordering control board/panel.; ordrng 1 W10849834 (cntrl-elec) and 1 W11037842 (panl-cntrl)

Near Rue Liliane St, San Antonio, TX 78238
Jim G.

Jim G.

WASHER MAYTAG MVWC360AW Duplicated ticket.

Near Saddle Blanket, San Antonio, TX 78258
Colton B.

Colton B.

WASHER AMANA NTW4516FW3 "Customer complaint is a washer that leaks. Found no error codes and unit performed well in automatic diagnostics test. Started normal cycle, washer has an overfill issue. Water got above half way and was still filling. Ordering new control board to resolve issue. ; ordrng 1 W11170317 (cntrl-elec)"

Near Cherry Canyon, Helotes, TX 78023
Michael R.

Michael R.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Top rack fell off, customer also said the appliance didn’t seem to be working properly, advised her without the top sprayer from the top rack it wouldn’t clean as well, found F6E4 error code, removed the filter and found it was clogged up, removed and cleaned out, put back in place and ran a diagnostics test, completed with no issues. Ordered part adjuster assembly for top rack ; ordrng 1 W10712395 (adjuster)"

Near Larimore St, Victoria, TX 77904
Adam H.

Adam H.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Inspection of unit shows right pantry drawer light switch not responding. Replace switch and drawer liner to resolve issue; ordrng 1 C3680310V (switch- li) and 1 W10730610 (pan-utilty)

Near Legends Dr, Corpus Christi, TX 78414
John L.

John L.

DRYER MAYTAG MEDB835DC "Inspected unit, unit getting F4E3 air flow. Checked ventilation for any issues none found, cleared code. Code returns when unit has not even been in use. Issue with control unit. Replace to resolve this.; rqstng P&A on 1 W10793301 (cntrl-elec)"

Near Port Aransas, TX
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRSA71CIHN00 264 Nautilus port a. Address on file is not where unit is located. Refrigerator that customer is calling about is at 264 nautilus Port Aransas. I did contact customer and advise them of new appointment time. Ordering an icemaker as pre-ID from customers description of issue with units. ; ordrng 1 W11130444 (icemaker)

Near Cabaniss Rd, Corpus Christi, TX 78415
Michael R.

Michael R.

RANGE JENN-AIR n/a "Arrived at customers house at 10:40AM for job 18404, the customer didn’t respond to my calls or vm. No one was home left magnet on customers front door, will need to reschedule ; O-emld tckt"

Near Tampa Dr, Victoria, TX 77904
John L.

John L.

RANGE JENN-AIR JGRP548HL00 "Inspected unit, found issue with bake side not getting gas to burner. Replace valves and bake burner to resolve this issue.; ordrng 1 W10145680 (valve-gas) and 1 W10311268 (valve-gas) and 1 W10311335 (burnr-brlr) and 1 W10896959 (regulator) and 1 W11106980 (BAKE TUBE) and 1 W11121317 (SPARK MOD)"

Near Deer Meadows Ln, Seadrift, TX 77983
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Installed, top off unit. Held pressure. Is cooling. Issue resolved."

Near Airline Rd, Corpus Christi, TX 78412
John L.

John L.

REFRIGERATOR KITCHENAID WRV986FDEM01 "Inspected unit, found wiring in door to dispenser motor has burned up. Wiring cannot be reused, door will need to be repalced to resolve this. Unit also has issue with lower icemaker, icemaker has crack in tray and leaks water causing ice to build up in ice bin. Will come back next week to install lower icemaker.; rqstng P&A on 1 W10215646 (motor,dispenser) and 1 W10347114 (shaft) and 1 W10634615 (dor-fip ss) and 1 W10663687 (door-ice) and 1 W10683115 (icemaker) and 1 W10710619 (plate)"

Near Co Rd 798, Mathis, TX 78368
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "The customer couldn’t take the old filter out to replace it. I showed the customer how to remove and replace the filter, purged the water dispenser, appliance is working normal"

Near Brooks Rd, Victoria, TX 77904
Adam H.

Adam H.

DISHWASHER MAYTAG MDB6701AWQ Sr# 7726553611. WPW10130695. Parts that were ordered for this unit to not come with the doorhandle after contacting Mark Cohen to do part research to see if they could narrow down the part it doesn’t fact come with a black handle now manufacturer has stopped producing specific components with a white handle. After explaining situation to customer who is obviously upset about the time frame I have ordered the new part with assurances from Macon that it will be complete kit. SR number above is from tech line when I called to try and troubleshoot situation their response was contact parts research.; ordrng 1 WPW10130695 (latch kit)

Near Chandler Ln, Corpus Christi, TX 78404
John L.

John L.

WASHER MAYTAG MVWC565FW1 "Ran unit on bulky with small articles of clothing, unit filled to max amount. Ran unit on normal with same clothing, water level reached normal level. Called Techline spoke with Cathy, after letting Techline know finding. Techline advised that unit is running normal, and filling unit as need. No issue."

Near Odem, TX 78370
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Removed back panel in freezer and installed parts ordered, replaced back panel and plugged appliance back in, appliance is working normal"

Near Raab St, Victoria, TX 77901
Adam H.

Adam H.

RANGE WHIRLPOOL WFE525S0HS1 Sr# 7726556587. Spoke with tech line about trying to find specific harness for units. Based off of the conversation I’ve had with tech line they have decided to mark the unit as voided warranty. There are several pictures in SD quick pic that show splices in both harness wire and power cord for units customer also states that owner has recently at home re-wired. SR number above. Unit is now considered out of warranty and renters will be contacting homeowner to relay information about cost of fixing units gave rough estimation only. Main harness part number W11134844. Control board part number W11204519. Terminal block part number W10245259. Terminal block nut x3 part number 3400029. Terminal cover part number W10326122. Again customer was given a very rough estimation of part cost and a 3x times labor count.

Near Pompano Pl, Corpus Christi, TX 78411
Michael R.

Michael R.

WASHER WHIRLPOOL NTW4516FW3 "Installed part ordered, calibrated and performed a diagnostics test, also tested the spin and agitation cycles on manual test, the appliance is no longer making the knocking noise and working normal"

Near Mumphord St, Victoria, TX 77901
Uriah B.

Uriah B.

FREEZER WHIRLPOOL WRX988SIBM03 Would like Chris to come take a look. ; schdld next appmnt for 12/6 FRI 8-12

Near Apple Blossom Cir, Roanoke, VA 24019
Uriah B.

Uriah B.

DRYER WHIRLPOOL WED5620HW0 "Stacked unit. Motor getting power, but not spinning. Drum spins freely without obstructions. Needs motor and blower wheel. ; ordrng 1 W11086656 (motor-drve) and 1 WP697772 (blower wheel)"

Near Lusters Gate Rd, Blacksburg, VA 24060
Michael R.

Michael R.

WASHER MAYTAG MVWC416FW0 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes"

Near Estelle Ln, Victoria, TX 77905
Michael R.

Michael R.

WASHER MAYTAG MVWC565FW1 "There was no water coming out on the cold side, replaced inlet valve with one from truck stock, calibrated and performed a diagnostics test, inlet valve and appliance are working normal ; used 1 W11210459 (VALVE) from stock"

Near Robert E Lee Rd, Victoria, TX 77905
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 sr#7725676080. Arrived at customers location customer did not immediately answer the door as I was preparing to leave customer did come out I did have access to the refrigerator customer states that previous tech did not need to have groceries removed from refrigerator in order to work on unit not only that but customer states refrigerator has been unplugged for two days. I try to explain to customer that I wouldn’t fact need the groceries removed but I will take care of everything else customer at that point became hostile started to swear And said I didn’t want to do my job because I was being lazy just like last time I was there and informed them then as well as many other times that the unit would have to be cleaned out and defrosted in order for me to put in the components. At that point I told the customer to have a good day and I started to leave the Home customer demand in my name which I did give and then slammed the door behind me tell me

Near Petronila Rd, Robstown, TX 78380
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL NED4655EW1 "Found motor locked up because mounting was incorrect from factory. Replaced blower wheel and motor. All checks ok. ; used 1 279827 (MOTOR), and 1 WP694089 (BLOWER) from stock"

Near Mews Hill Dr, Cave Spring, VA 24018
Adam H.

Adam H.

WASHER WHIRLPOOL WTW7500GW0 Inspection of unit shows error code for lid lock failure. Replace lid lock with stock part. Calibrated unit ran verification cycle all issues resolved.; used 1 W10810403 (LATCH) from stock

Near E Main Ave, Robstown, TX 78380
Doug M.

Doug M.

N/A N/A WFW9050XW00 "Inspected unit for leaking, found hole inside the bellow, diagnosed unit needs bellow. ; ordrng 1 WPW10381562 (bellow)"

Near Legends Dr, Little Rock, AR 72210
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL NTW4516FW1 Unit not under warranty as far as paperwork shows. Cx still renting through “Buddy’s”. Will need proof of warranty or cx to pay svc charge. Cx not willing to pay svc charge today.

Near Pechin Ave SE, Roanoke, VA 24013
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found crack in dispenser line on back of unit. Repaired with John Guest fitting. All checks ok. Pics of buckled floor in SD Quick Pics. ; used 1 WP2198677 (GUEST FITTING) from stock

Near Leisure Ln, Blacksburg, VA 24060
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL ED2VHEXVB01 "Replaced water v fill valve and ice maker, due to over filling causing ice too build up. Not allowing proper air flow too fresh food side. Tested unit operation checks ok"

Near Lionel Dr, Little Rock, AR 72209
Doug M.

Doug M.

ICEMAKER KITCHENAID KUIS18NNTB0 "Replaced listed parts due to multiple issues with unit per tech line,tested unit operation checks ok"

Near Heritage Hills Dr, Benton, AR 72019
Doug M.

Doug M.

DRYER WHIRLPOOL MEDB766FW "Inspected unit , found Dyer door out of adjustment due too installers reversing door. Adjusted hinges unit checked ok."

Near Dorado Beach Dr, Little Rock, AR 72212
Doug M.

Doug M.

WASHER WHIRLPOOL WTW4816FW2 "Replaced control board, due to green led light not on with 120v to board,calibrated unit operation checks ok"

Near Mace Cir, Conway, AR 72032
Doug M.

Doug M.

WASHER WHIRLPOOL WTW5000DW3 "Replaced drive motor due to f7e7 error code weak drive motor and squeaking,tested unit operation checks ok"

Near Skyline Dr, Conway, AR 72032
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF520PADM7 Uninstalled removed heater replaced heater ran test cycle heater works all operations normal. Advised of survey and paper.

Near Cansiglio, Cibolo, TX 78108
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDF540PADM1 "Found control board and wire harness going to control completely damaged. Unit has multiple burn marks, control has melted on some parts. TJ from techline is assisting, SR7726539528. Unit has damage to inside of console panel. Unit would need new harness, control board and console. Called safety Department and documented with them. SR 7726521029."

Near Amigo Dream, San Antonio, TX 78253
Jim G.

Jim G.

REFRIGERATOR JENNAIR JS48SEDUDB00 Replaced control. Tested unit. Issue resolved.

Near Smokey Mountain Trail, Bulverde, TX 78163
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer stated that the issue is the unit was leaking water from the freezer section. Foundation to be ice obstruction in the drain pan. Removed evaporator cover and used the steam gun to defrost debris. Unit tested good now with no further issues. Yes to survey.

Near Lamar Bridge, San Antonio, TX 78249
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Found the freezer light out, customer had removed the light but pulled the connector coming from interior wiring. Not able to reinstall connector, unplugged fridge and plugged back in and unit lights came back on. Informed customer LED supply board is going bad and would need to be replaced. Customer doesn’t want to go forward with repair. Freezer light would be covered but cannot put connector back together."

Near Sandy White, San Antonio, TX 78253
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER WHIRLPOOL WFW6620HW0 Issue was broken bellow. Replace bellow. Ran diagnostics cycle. No other issues. Unit working as design. Job complete

Near Castle Grove Dr, San Antonio, TX 78231
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWX655DW1 "Complaints are the dispenser fill line was off and detergent side stayed full found fill cap on drawer was off reinstalled tested drawer empties all water directed customer on this Called tech line spoke to Kurt sr number 7726541308 he advised ,that this is normal and cleaning fill cap and drawer is listed in manual and he said to use light cycles if towels are frayed no errors all operations normal. Advised of survey and paper"

Near Corsica Dr, Cibolo, TX 78108
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Last time out techline diagnosed a bad dual valve. Replaced dual valve to resolve issue, unit tested good."

Near Camino Tower, Boerne, TX 78015
Jim G.

Jim G.

COOKTOP ELECTRIC JENNAIR JIC4536XS Replaced cooktop. Issue resolved.

Near Eagles View, Spring Branch, TX 78070
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Determined icemaker is functional and water valve is it appears terminal cable was not pushed in all the way.

Near River View Dr, Spring Branch, TX 78070

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