We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830DS
Near San Antonio, TX 78209
Chris S.
Job Details: 05/31/2022
Came to pick up part customer stated it was wrong parts and wants to return it.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78252
Richard G.
Job Details: 05/31/2022
Replaced heating element, timer, thermal fuse, thermostats, and thermal cutoff. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV02
Near Atascosa, TX 78002
Richard G.
Job Details: 05/31/2022
Customer complaint is that the unit is not cooling. Found start device kicking on, good reading on windings, compressor pulling about 8 amps. Compressor hums slightly, and gives a slow whirring noise like a motor barely running. Compressor is warm. Spoke with Doug, verified likely a bad compressor. Ordering compressor.; rqstng P&A on 1 WPW10466675 (Compressor) and 1 876765 (Tube kit)
We serviced a
KITCHENAID OVEN ELECTRIC [S
Model KEBS107SSS04
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 05/31/2022
Last trip found cause to be faulty bake element. Replaced bake element to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near San Antonio, TX 78224
Richard G.
Job Details: 05/31/2022
Customer states unit stopped working again. Verified issue. Compressor is kicking on, but has a loud humming sound and is extremely hot.Called techline and spoke with Chris checked amp draw, getting 4.3 amps. Says to replace the compressor. SR# 7733770061; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPA01
Near Kerrville, TX 78028
Drew
Job Details: 05/31/2022
Upon arrival removed unit to install harness and the recirculation pump. Found leaking at pump. Tightened up pump. Replaced harness and pump. Tested unit for leaks, none present. Tested units individual functions mainly recirculation pump/water level sensor which passed. Checked the evap thermistor, it checked out under test 3, under test 8 I called tech line about since it was engaging the max ice light. Was told the unit is preforming as it should, verified test 3 and it was good. Spoke with Chris from tech line and received same Sr 7733732073
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78250
Jay
Job Details: 05/31/2022
Replaced slider and stator. Found no codes. Calibrated and ran diagnostic. Unit testing ok.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/31/2022
Adjusters broken. Will neeed new adjusters. Will order new adjusters. ; ordrng 1 W10712394 (Adjuster)
We serviced a
JENNAIR DISHWASHER
Model JDB8000AWS1
Near San Antonio, TX 78251
Jay
Job Details: 05/31/2022
Replaced owi and harness. Ran diagnostic no codes found. Unit testing ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Live Oak, TX 78233
Chris S.
Job Details: 05/31/2022
Customer stated that dryer did not work. Found broken wire at terminal. Fixed wire and tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Chris S.
Job Details: 05/31/2022
Replaced belt and drive pully tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near San Antonio, TX 78244
Daniel
Job Details: 05/31/2022
Returned with parts to replace. Installed new control and tested unit but unit still did not power on. Removed control and re installed original control. Replaced harness and tested but unit still did not power on. Checked voltage and outlet was giving proper 240 volts but when I tried checking for 120 volts on each side the outlet was not giving the proper 120 volts. Checked the outlet end and on terminal block end and both results were the same. Unit would get 240 volts from end to end but was not getting the proper 120 volts on either side. Let customer know that this was an electrical issue and that an electrician would need to come out and take a look at the outlet. Unit functioning as designed. Issue is electrical on outlet end.
We serviced a
SAMSUNG WASHER
Model WF50K7500AV/A2
Near Boerne, TX 78015
Douglas H.
Job Details: 05/31/2022
Error code 4C presents itself. Customer stated main board and inlet valve has been changed already. Found issue to be faulty pressure switch. Customer wishes to proceed with repair. Ordering pressure switch to resolve the issue. ; ordrng 1 DC96-01703G (Pressure sensor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/31/2022
Last trip found unit was still leaking from vent assembly. Replaced vent assembly and verified a good seal. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/31/2022
Customer complaint is of noise issue during wash. Customer had video of noise issue. Sounds as of noise is during drain cycle. Tested unit. Drain pump is clear. Drain lines are clear. No debris in tub or basket. Good spin and agitate. Could not duplicate issue. Unit is working properly at this time. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/31/2022
Installed new hinges. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bulverde, TX 78163
Douglas H.
Job Details: 05/31/2022
Customer stated unit not washing properly. Checked for errors. Found f4e3 wash motor error and f7e1 heater circuit turned off. Finding issue to be faulty sump and motor. Ordering sump and motor to resolve the issue. ; ordrng 1 W11025157 (Sump and motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bulverde, TX 78163
Douglas H.
Job Details: 05/31/2022
Customer stated unit stopped cooling after repair. Found compressor nor Evap fan coming on even in test mode. Appears as if electronic control shorted out out sometime after the repair, the unit was still cooling prior to departure last trip. Ordering electronic control and ui to resolve the issues. Both parts oos. ; ordrng 1 W11595219 (Electronic control) and 1 W11566894 (Ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Converse, TX 78109
Chris S.
Job Details: 05/31/2022
Replaced fan scroll and put thermistor in the right position. Tested unit everything working properly.
We serviced a
JENN-AIR RANGE
Model JDS1450FS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/31/2022
I partially removed the front trim and console and replaced the valve. Reassembled and tested. This unit is now functioning as designed.Our customer has one knob that has a missing insert. I am providing the part number fir the knob. WPW10505764
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Schertz, TX 78154
S
Job Details: 05/31/2022
Upon arrival customer stated unit would not engage lid lock latch. From reading previous notes a bad control may have caused the issues therefore causing the lid lock latch to become faulty. Ordering 1 W11091027 strike assembly, W11032875 assembly lid lock, and lower harness to resolve issue. ; ordrng 1 W11091027 (Strike assembly) and 1 W11032875 (Assembly lid lock) and 1 W11130936 (Lower harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Natalia, TX 78059
Jay
Job Details: 05/31/2022
Both door gaskets torn at corner. Ordering new gaskets. ; ordrng 2 W10830162 (Gasket)s
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Natalia, TX 78059
Jay
Job Details: 05/31/2022
Replaced screen. Customer said it still didnt dry. Unit still getting to proper temps. Vent tube not kinked or clogged. Check vent to outside of house, it has a screen in that lent is getting trapped on. Removed lent. Unit testing ok.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78245
Jay
Job Details: 05/31/2022
Called customer to let them know Im on the way, they asked to reschedule to tomorrow, 6/01; schdld next appmnt for 6/1 WED !
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS03
Near San Antonio, TX 78259
Douglas H.
Job Details: 05/31/2022
Last trip found faulty door switches and magnetron thermostat. Replaced all parts to resolve the issues. Unit is functioning properly now. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78244
Daniel
Job Details: 05/31/2022
Customer reported light not powering off. After inspection light never powered off at all. Checked wiring to light socket and everything was connected properly. Tested with new light bulb with no change as well. Looks like a control issue.Ordering control. Also ordering interface and control panel just in case. Will return when parts are available to finish repair.; ordrng 1 W11342846 (Main control) and 1 W11333816 (Interface) and 1 W11184551 (Control panel)
We serviced a
FRGIDAIRE DISHWASHER
Model FFID2426TS2A
Near San Antonio, TX 78245
Richard G.
Job Details: 05/31/2022
Customer complains that the unit is leaking a lot and is not draining. Verified issue. Quoted customer cost to replace drain pump and gasket. Customer will look into replacing unit.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near San Antonio, TX 78253
Jay
Job Details: 05/31/2022
Only found fault code f2e1, stuck button. Cleared and ran HMI test. Unit passed. Ran two diagnostic test no codes c,w back. Unit working as it should. Customer stated it hasnt shut off mid cycle in over a month.
We serviced a
SAMSUNG WASHER
Model WF45K6200AZ/A2
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/31/2022
Basket is warped causing excessive shaking during spin. Will need to replace basket and tub assembly. ; rqstng P&A on 1 DC97-16086B (Drum assembly) and 1 DC97-16151B (Tub assembly), states that autho needed
We serviced a
MAYTAG REFRIGERATOR
Model n/a
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/31/2022
Job dispatches as Maytag. Unit that needs repairs is a Frigidaire refrigerator. Will need correct dispatch from warranty.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/31/2022
Customer states they have extended warranty. No dispatch showing warranty. Customer will need to correct issue before unit can be serviced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78242
Jesus C.
Job Details: 05/31/2022
Installed new ice bin and auger. . Still having issue where bin will not lock into place. Called tech line. Sr 7733767335. Suggest trimming plastic on locking rod on ice bin. Trimmed locking rod. Now locks in place. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Converse, TX 78109
Douglas H.
Job Details: 05/31/2022
Customer stated unit not drying properly. Ran diagnostics testing to check unit, found no stored errors, completed testing and found no issues with heating element. Unit is functioning as designed. Contacting techline per notes. Spoke with Chris, explained the situation, he confirmed that my diagnosis is correct and the unit is functioning properly. SR 7733768660
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Schertz, TX 78154
Douglas H.
Job Details: 05/31/2022
Customer stated unit tripping breaker while in standby mode. Has had 2 different electricians out that have said breaker and electrical is good. Stated felt that, techline call from previous appointment wasnt helpful. Amp draw in standby mode is a steady 0.03 amps, this is no where near close to being able to trip the breaker. Calling techline due to continuing issues. Spoke with TJ, stated issue is with breaker. Had me verify no shorts to ground in the unit. Refereed me to service pointer W11525530, stated its due to breaker being a gfci, stated if a non gfci was in place this wouldnt happen. Stated to refer customer/electrician to breaker manufacturer Schneider Electric/Square D Company 1-888-778-2733/1-888-SQUARED sr 7733647129
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 05/31/2022
I replaced the shocks. Hopefully this will improve the thumping. I did find one shock that was bent.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WFE505W0JS0
Near Converse, TX 78109
S
Job Details: 05/31/2022
Upon arrival customer stated unit hot cooktop light would not turn off. Tested each infinity switch and right front faulty infinity switch. Ordering 1 3148954 right front infinity switch to resolve issue. ; ordrng 1 3148954 (Right front infinity switch)
We serviced a
SAMSUNG WASHER
Near San Antonio, TX 78221
Jesus C.
Job Details: 05/31/2022
Customer wants to reschedule. ; schdld next appmnt for 6/2 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Corpus Christi, TX 78417
Adam
Job Details: 05/31/2022
Customer complaint of unit producing ice but not dispensing. Testing auger results in zero function. Will need to replace auger motor and several other parts to resolve issue.; ordrng 1 W10884561 (Dispenser motors) and 1 W10169511 (Coupling) and 1 W11307589 (Bracket)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78413
Adam
Job Details: 05/31/2022
Customer complaint of unit running on its own. After reapplying power to the unit and a couple seconds later drain pump turns on and gives a humming noise customer states thats the noise they hear. Further inspection of unit shows no error codes calibrated unit ran verification cycle no issues found manually tested hot and cold water valve as well as drain pump again no malfunction ran test cycle one more time in front of customer for clarification no issues found with the products. If anything the Water temperature coming from hot water heater is definitely over 120 but other than that no issues found with the unit runs and operates as designed.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Ingleside, TX 78362
Michael
Job Details: 05/31/2022
F1E0 error code, oven and display not working, installed new control. Preheated the oven, the oven and appliance are working normal.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Corpus Christi, TX 78411
Adam
Job Details: 05/31/2022
Unfortunately I did not receive a door switch. Reading notes it kind of looks like part was mailed to the customer but customer states he had to call us to find out what was going on. Re-order door switch lock motor and light bulb assembly to resolve issue. After installing control board and spark module oven now turns on and operates correctly aside from door not locking and light source.; ordrng 1 W10107820 (latch-door) and 1 W11175594 (sockt-lite) and 1 W10078370 (rod-latch) and 1 W10627802 (swtch-lite) and 1 9761013 (latch door)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRBL102ESS00
Near Portland, TX 78374
Michael
Job Details: 05/31/2022
The customer said the light in the FC doesnt come on. The light switch was stuck from a little bit of ice, the customer said sometimes she finds the door isnt completely closed, which would cause the issue. The light switch and bulb are working normal, the slides on the freezer door are in good condition, no further issues
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Corpus Christi, TX 78412
Adam
Job Details: 05/31/2022
Instead of trying to replace door gasket I tried and he treated the door for a second time and reset original gaskets. After heat treating and resetting all gaps and openings in gasket have now closed customer should not have any further issues. Resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Corpus Christi, TX 78418
John L.
Job Details: 05/31/2022
Inspected unit, found issue with diffuser damper. Will need to replace to resolve this issue.; ordrng 1 W11175955 (diffuser)
We serviced a
WHIRLPOOL ICEMAKER
Model KUIS18PNZB1
Near Corpus Christi, TX 78411
John L.
Job Details: 05/31/2022
Inspected unit, ran test on unit. Found issue with fill valve and heat pump sensor. Will need to replace these components to resolve issue.; ordrng 1 W10897719 (valve) and 1 W11126268 (harns-pump)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
John L.
Job Details: 05/31/2022
Installed harness, pump and actuator. Was able to Recalibrated unit, and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Taft, TX 78390
Michael
Job Details: 05/31/2022
Sealed up all the gaps around the RC and FC with the adhesive, the appliance is working normal
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Corpus Christi, TX 78410
Adam
Job Details: 05/31/2022
Replace components tested unit issue resolved
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Taft, TX 78390
Michael
Job Details: 05/31/2022
Installed new control, plugged in the appliance, preheated the oven, its heating and working normal.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Corpus Christi, TX 78410
John L.
Job Details: 05/31/2022
Installed if drier, vacuumed and charged unit. Unit holding, pressures stabilized in normal range. Unit is cooling and issue has been resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC604FSS01
Near Kendalia, TX 78027
Douglas H.
Job Details: 05/31/2022
Customer stated unit intermittently cooling. Found cause to be main control and ui control. one part showed as discontinued and oos. Advised we would look for it but no guarantees. ; ordrng 1 W11330486 (Ui panel) and 1 W11450890 (Electronic control)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HB01
Near San Antonio, TX 78218
Daniel
Job Details: 05/31/2022
Unit out of warranty. Customer reported that power had been off for 3 months and that when they purchased the house the oven control was locked and they were never able to get it unlocked. Upon arrival found that whenever pressing any button on interface the unit would say control locked swipe up to unlock. When swiped up the control would stay lock and never unlock. Customer stated they tried multiple times popping breaker and unplugging unit for various amounts of time to see if unit would possibly reset but nothing has worked. Called tech line and tech line stated there is no other way to unlock control other than just swiping up as the unit states. Techline recommended replacing user interface. Let customer know the conclusion and gave quote on service call, labor, and part. Customer was unsure if she wanted to follow through with repairs. Let customer know her service call was good for 90 days after this first initial visit. If customer decides she wants to follow through she will call us back. If customer calls back pls return with console. Sr 7733776164 Andy
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near San Antonio, TX 78251
Jesus C.
Job Details: 05/31/2022
Tested unit. Door handle loose. Mounting screw is stripped. Will need new screw. ; ordrng 1 WPW10288153 (Screw)
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHS120ESS09
Near San Antonio, TX 78209
Garry
Job Details: 05/31/2022
Customer complaint of microwave not operating properly. Found issue to be faulty interlock switches. Customer is debating repair vs replacement and will contact us should he decide to repair. Should customer opt for repair, please send me back out with 1 Interlock (W11244490). No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/31/2022
Our customers unit stopped during use then the display stopped working. I found that the outlet is sound. I removed the terminal box and found that the L1 side of the power cord had become loose. I reattached and tested unit. It is now receiving the potential to move electrons and is functioning as designed. Customer Install and Instruct.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC506JSS00
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/31/2022
Our customers left rear burner will go out and initiate reignite as designed when all burners are on high and that one is on low. I removed the knob and made an adjustment to the valve until it would not go out. However, the harness shorted out while I was making the adjustment. This will need to be replaced. We now have no ignition because it is all one harness. Ordering a manifold as a contingency. Will need helper tech. Parts ordered. ; ordrng 1 W11381267 (Manifold) and 1 W11344433 (Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/31/2022
Will need to call techline while in home. Rescheduling so that can be done.; schdld next appmnt for 6/1 WED !
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG
Near San Antonio, TX 78248
Jim G.
Job Details: 05/31/2022
I verified an obstruction to icemaker. Cleared obstruction. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78253
Richard G.
Job Details: 05/31/2022
Customer complaint is that the icemaker has physically broken. Verified issue. Need to replace icemaker.; ordrng 1 W10873791 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/31/2022
Installed new hinge. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Converse, TX 78109
Chris S.
Job Details: 05/31/2022
Replaced control board light guide and button guide. Tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78231
Jim G.
Job Details: 05/31/2022
Part was not sent. ; ordrng 1 W11129442 (Left front infinite switch)
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near San Antonio, TX 78260
Jim G.
Job Details: 05/31/2022
F6E3, F7E4, F6E2, F2E1 serveral erros that point to control board. However the reset seemed to have corrected issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/31/2022
Customer complaint is that the ice melted and the icemaker shows an error of E2. Also states items in the freezer are not freezing completely. Found freezer wall completely iced over. Need freezer evap motor. ; schdld next appmnt for 6/2 THU PM
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78205
S
Job Details: 05/31/2022
Upon arrival replaced control and tested unit. Unit functions as designed. No further issues at this point. Advised customer to monitor unit.
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061US
Near Schertz, TX 78154
Daniel
Job Details: 05/31/2022
Customers complaint was that dishwasher did not power on at all. Upon arrival found unit would not power on at all. Unplugged unit to do a hard reset on it. Checked the outlet also while it was unplugged to make sure outlet was giving the correct voltage. Outlet was giving proper voltage. Replugged unit and unit now powered on as it should. Unit filled and the motor kicked on as it should. Unit drained properly as well. Tested all components multiple times to make sure there were no issues. Unit now functioning as it should. Perhaps unit froze and needed a hard reset.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near San Antonio, TX 78254
Jay
Job Details: 05/31/2022
Found burner elements cracked. Ordering elements as well as switch just incase unit has manufacturer extended 1 year. ; ordrng 1 W10857622 (Rf infinity switch) and 1 W10843843 (Left rear infinity switch) and 1 WPW10275049 (Rf burner) and 1 WP8273993 (Lr burner)
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US
Near Kerrville, TX 78028
Drew
Job Details: 05/31/2022
Upon arrival found ui to be faulty, wont allow certain selections and is faded in and out. Ordering ui but part shows OOS, will need a otl autho for part ; ordrng 1 DD82-01756B (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Hollywood Park, TX 78232
S
Job Details: 05/31/2022
Upon arrival switched out faulty diffuser with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near San Antonio, TX 78258
Jim G.
Job Details: 05/31/2022
I verified an audibly faulty compressor. I couldnt get an amp reading but it is definitely malfunctioning. I verified start device and proper voltage. Compressor kit is OOS. Please schedule ASAP. ; ordrng 1 W11370574 (Compressor) and 1 WPW10143759 (Hv drier) and 1 W11504419 (Coupler) and 1 W11504420 (Coupler)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Helotes, TX 78023
Jim G.
Job Details: 05/31/2022
I verified a malfunctioning motor. Part is OOS. ; ordrng 1 W11209428 (Motor assembly)
We serviced a
SAMSUNG DISHWASHER
Near Helotes, TX 78023
Jim G.
Job Details: 05/31/2022
Customer unavailable. Cancelled appointment.
We serviced a
MAYTAG WASHER
Model MVWC555DW1
Near San Antonio, TX 78250
Jim G.
Job Details: 05/31/2022
I verified a couple of errors. OB and lid switch fault. The transmission is leaking oil. ; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DS01
Near Shavano Park, TX 78230
Jim G.
Job Details: 05/31/2022
Replaced console. Advised customer on how to connect to Wi-Fi and app. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kerrville, TX 78028
Drew
Job Details: 05/31/2022
Upon arrival found no ice production. Checked temp in units, according to spec sheet temp is within specs for both sides. Found the inlet valve to no be releasing water, removed inlet valve and found the harness for the ice maker not plugged in. Plugged in harness and unit called for water. No further issues at this point a
We serviced a
LG DRYER
Model n/a
Near San Antonio, TX 78255
Garry
Job Details: 05/31/2022
Customer complaint of clothing getting caught on dryer lint screen. Found issue to be impacted lint collected beneath filter. Removed lint and reseated filter. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS09
Near Converse, TX 78109
Chris S.
Job Details: 05/31/2022
Went to replace blower fan and originally part was not plugged in. Plugged fan in tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Converse, TX 78109
Chris S.
Job Details: 05/31/2022
Replaced freezer door. Tested unit everything working properly.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD93EC0AS05
Near Bulverde, TX 78163
Shawn W.
Job Details: 05/31/2022
I uninstalled the double oven from the cabinet with assistance. Replaced both temperature sensors as well as the main control. The unit is calibrated back to factory specifications. This unit is functioning as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near San Antonio, TX 78239
Daniel
Job Details: 05/31/2022
Customer reported unit never cooling after sealed system tech had replaced compressor a week ago. After inspection found start device giving the proper voltage to compressor. Compressor would hum and compressor fan was on ass well. The air that the unit was running was room temperature and was just not getting cold. My guess would be that there is a leak. Called sealed system tech(DH) to get opinion. Was told to order compressor and evaporator. Parts are on order. Sealed system tech will return when parts are available to repair. ; ordrng 1 W11407409 (Evaporator assembly) and 1 W11480426 (Compressor kit), states that autho needed
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Converse, TX 78109
Daniel
Job Details: 05/31/2022
Upon arrival rang doorbell multiple times with no answer. Called customer and customer answered and stated she apologizes for no one being home and that she would have to call back to office and reschedule.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Kerrville, TX 78028
Drew
Job Details: 05/31/2022
Upon arrival received error code F8e4 f9e2, both were triggered by the float switch due to oversuds. Also found the dispenser not to be releasing any rinse aid. Ordering dispenser to resolve that issue ; ordrng 1 W11412300 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Schertz, TX 78154
Chris S.
Job Details: 05/31/2022
Customer stated that washer making bad squeaking noise. Found issue to be faulty belt drive pully. Ordering parts did not have parts in truck stock.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Schertz, TX 78154
Chris S.
Job Details: 05/31/2022
Have to reschedule dont have main harness in my bin part was in warehouse.; schdld next appmnt for 6/1 WED !
We serviced a
WHIRLPOOL VENT HOOD
Model WVU57UC6FS0
Near Cibolo, TX 78108
S
Job Details: 05/31/2022
Upon arrival customer stated units function control would intermittently work. Verified a faulty control. Ordering 1 W11100661 control to resolve issue. ; ordrng 1 W11100661 (Control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ05
Near Cibolo, TX 78108
S
Job Details: 05/31/2022
Upon arrival switched out broken microwave door with new. Tested unit and functions as designed. No further issues at this point. ; ordrng 1 W11196131 (Stainless microwave door.)
We serviced a
JENNAIR RANGE
Model JDRP548HL01
Near Fair Oaks Ranch, TX 78015
Garry
Job Details: 05/31/2022
Customer complaint of dent on range front panel. Replaced Panel (W11289593) and tested unit. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Cibolo, TX 78108
Chris S.
Job Details: 05/31/2022
Customer stated dryer turns on but does not spin. Found issue to be belt broke. Try to use dryer repair kit but belt was too small and wouldnt fit ordering just about to finish repair quoted service call P&L 344.24 (labor) 130; ordrng 1 WPW10198086 (belt)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED4430WS02
Near Kerrville, TX 78028
Drew
Job Details: 05/31/2022
Upon arrival found customer needed a junction box. Verified with supervisor that we dont work on those, it would be electrician or install team. No further issues at this point
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/31/2022
Customer states unit is now not dispensing water or making ice. Replaced dual valve and icemaker. Unit is not getting water at all. Will need to replace inlet valve; ordrng 1 W11512399 (Inlet valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Jay
Job Details: 05/31/2022
Replacement tub is cracked on top rim. One crack 6 inches the other 10. Top lip is also missing pieces. Reordering tub. ; ordrng 1 W11219115 (Outer tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boerne, TX 78006
Garry
Job Details: 05/31/2022
Customer complaint of DW not working. Arrived to find error codes F4E3 (Motor Not Running) & F7E1 (No Heat) stored in memory. Ran unit in Service Diagnostics and found water entering machine, proper voltage making its way to Sump/Motor Assembly, but motor not running. Ordering 1 Sump & Motor Assembly (W11025157) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11025157 (Sump & Motor Assembly)
We serviced a
KENMORE MICROWAVE OVEN
Model 790.4911341
Near Boerne, TX 78015
Garry
Job Details: 05/31/2022
Customer complaint of microwave/oven combo not working. Tested Thermal Fuse & fuse tested good, but no power to unit. Removed oven from cavity and discovered evidence of short circuit/arc resulting in damage to cabinet. Oven hardwired to power source and it appears as though connections failed. Breaker at outdoor panel tripped. Recommended to customer to have circuit inspected and appliance re-wired by licensed electrician to incorporate proper plug and receptacle. Reinstalled unit and advised customer to contact us if appliance doesnt function after service by licensed electrician. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Von Ormy, TX 78073
Jesus C.
Job Details: 05/26/2022
Tested unit. Back burner not igniting. Burner cap not seated. Fixed cap. No further issues during testing. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Alice, TX 78332
Adam
Job Details: 05/26/2022
According to work order product is out of warranty going by purchase dates. Customer states she has an extended warranty plan through Home Depot but unfortunately none of that information is on the work order I did explain to customer that in order to avoid a service fee that she would have to contact Home Depot and have them re-dispatch work order with the proper information.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Floresville, TX 78114
Daniel
Job Details: 05/26/2022
Returned with parts to repair. Installed new mount plate assembly, coupling, and spring. Tested ice dispenser and ice now dispensing properly. Unit now functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78411
Michael
Job Details: 05/26/2022
The black wire arched in the back at the terminal block. I dont have the repair kit in TS, ordered parts and rescheduled the customer ; ordrng 1 279318 (Terminal kit) and 1 WP3397659 (Terminal block)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78221
Jesus C.
Job Details: 05/26/2022
Tested unit. No functional issues with unit. Buildup of lint causing issue. Advised customer to clean behind dryer and to clean ventilation system.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB03
Near Alice, TX 78332
Adam
Job Details: 05/26/2022
Customer complains of scratching on refrigerator door. Customer does have an email supplied by Whirlpool showing the purchase date well within the 30 days for a cosmetic repair. Order door and seal to resolve issue.; ordrng 1 13109401B (dor-fip bl) and 1 W10436248 (gasket-fip) and 1 W10884773 (nameplate) and 2 12246608 (button- pl)s
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHB2740PE8A
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/26/2022
I thawed out the ice build up from the bin missing. I installed the new ice bin. Unit is fully functional now.