Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1335 customer reviews

Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Called ahead and left a message on first number. Called second number and it was busy. Arrived and the doors were shut explaining that there was a meeting and they were closed. It had a number for Maintenance emergencies, called that number. Explained the situation to the messaging service. Gave her our office number. Called both the numbers again, left message on the first number, second number was busy. (Picture included). Waited 15 minutes, just about to head to the next call and they came outside. Temperature in freezer is 69 degrees F. Temperature in fresh food section is 69 degrees. Electrical outlet is fine. Unit will not go into diagnostics which indicates it will need a new control board. I have ordered the part. Maintenance Manager decided to go ahead and set the appoint, although he preferred contacting his Supplier HD Supply which he asked me to stay and speak with. I did out of a courteously. HD Supply stated that it would be up to Whir

Near TPC Pkwy, San Antonio, TX 78259
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "I could not find anything in the Tub frame and door assembly that would indicate that the door was not installed incorrectly. The door, tub and countertop were level. It did however, seem like the door to frame brackets should seat more snuggly. The pins are part of the frame of the tub, so nothing could be done about that to lower the door. I did not see any damage on the unit. I called Tech-Line and talked to Dave. He explained that the Tub frame and door assembly would have to be replaced. SR# 7726611628. I called Nik who suggested we try the brackets, which he has found to work in the past. I called the client and explained we would be out there Friday with the brackets. I also noticed that one of the wheels on the balance assembly was chipped, even though it works. I will replace it. I also noticed there was damage to the gasket at the installation brackets. I will replace it.; ordrng 1 8534853 (arm,hinge right) and 1 8534854 (arm,hinge lf) and 1

Near San Antonio, TX 78261
Steven G.

Steven G.

DRYER MAYTAG MED6630HW0 "Checked dryer ran diagnostics found bad control and thermistor ordered, do not send anyone but me; ordrng 1 8577274 (thermister) and 1 W11170771 (CONTROL )"

Near Tulane Dr, San Antonio, TX 78228
Devon F.

Devon F.

THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 Duplicate ticket called randy to make sure not missing service for a unit he said no only one appointment today

Near Bulverde Rd, San Antonio, TX 78247
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB835DW0 Removed old suspension rods installed new ones loaded unit with wet clothes put in high spin all operations normal advised of survey and paper.

Near Pointe Loop, Cibolo, TX 78108
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED72HEDW0 "Checked dryer found drum not sitting on rollers properly making it unable to spin, reseated drum dryer working as designed. Job complete."

Near W Ashby Pl, San Antonio, TX 78201
Shawn W.

Shawn W.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Conducted the checks for low fan sped which led to a need to replace the ACU due to the P4- not receiving the 5 VDC. Replaced both ACUs. It was still receiving the same error code which required changing out the UI. Replaced UI went through the general procedures. Worked with the client to reconnect the unit to WiFi. Conducted diagnostics, no errors. Conducted component activation, all loads were doing work. Preheated lower oven to 316 degrees F. Temperatures fine. Preheated upper oven to 275 degrees F. Temperature fine. Fully operational. Job complete."

Near Landmark Cove, Cibolo, TX 78108
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRT541SZDW00 Replaced faulty evaporator motor. Issue resolved.

Near Park Rd 31, Spring Branch, TX 78070
Jesus C.

Jesus C.

WASHER MAYTAG MVWB300WQ1 "Installed new hinges, hing arms, top, and lid. No issues during testing. Tested to complete."

Near McMullen St, San Antonio, TX 78210
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRMF706ESS01 Scott SR# 7726612096Adjusted manually issue resolved. Parts were not needed after all.

Near Oak Run, Schertz, TX 78154
Tommy B.

Tommy B.

MW-HOOD COMBO WHIRLPOOL WOC75EC7HS00 Last visit found faulty blower fan. Replaced with new part to resolve issue. Unit testing good now.

Near Chapel Bell St, San Antonio, TX 78230
Steven G.

Steven G.

WASHER MAYTAG MHW6630HW0 "Checked washer ran diagnostics found bad control ordered, send no one but me; ordrng 1 W11329039 (CONTROL )"

Near Tulane Dr, San Antonio, TX 78228
Ezequiel V.

Ezequiel V.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Reseated oven to wall, oven door is bent out ward at corner making not flush. Ordering door and nameplate. ; ordrng 1 W10866265 (glass-door) and 1 W10884775 (nameplate)"

Near Bricewood Pl, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

WASHER AMANA NTW4516FW2 Checked washer found lid lock faulty. Replaced lid lock latch. Ran diagnostics no error codes. Good wash cycles.Job complete.

Near El Monte Blvd, San Antonio, TX 78201
Ivan B.

Ivan B.

WASHER MAYTAG MVWB835DW4 Checked washer. Ran diagnostics and unit operated properly. No fault codes. Tested individual functionality and all components tested properly. Unit operating as designed. Customer is elderly blind man. Does not have email.

Near Whispering Water, Spring Branch, TX 78070
Ivan B.

Ivan B.

RANGE WHIRLPOOL WFE505W0HS1 Checked rang. Kept getting noise when preheating. Techline SR# 7726607492. Issue is a known issue throughout whirlpool on this model. Noise is caused by the bake element holder. Best remedy per tech line is to bend legs on bake element holder to make the even and keep the legs from sliding when the heat expands them. Noise is much less then before at this time. No further issues.

Near Lasso Bend, San Antonio, TX 78260
Jesus C.

Jesus C.

DRYER AMANA NED4655EW1 Found belt was damaged. Installed new belt. Tested to complete. ; used 1 4392065 (REPAIR-DRYER) from stock

Near Fair Ave, San Antonio, TX 78210
Steven G.

Steven G.

DISHWASHER KITCHENAID KDTE254ESS3 "Checked dishwasher found unit leaking lots of water, found crack in pump drain hose replaced hose checked operation unit is working properly now, after pushing dishwasher back into cabinet saw floor was buckled took pictures ; pckd up 1 WPW10545278 (hose-drain)"

Near La Jara Blvd, San Antonio, TX 78209
Tommy B.

Tommy B.

OVEN ELECTRIC (S WHIRLPOOL KEBS207SSS04 Will need a helper tech to install part. Have created helper ticket.; schdld next appmnt for 12/12 THU !

Near Geddington, Shavano Park, TX 78249
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the unit will drain but water will go back into the unit from the drain. Checked drain hose and found that the hose is clogged at the end towards the garbage disposal. Ordering drain hose.; ordrng 1 WPW10545278 (drain hose)

Near Shoreline Dr, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DISHWASHER KITCHENAID KDFE104HWH0 Checked ran 3 diagnostics cycle no error codes found during all 3 test. No water remaining in dishwasher. Unit operating as designed. Job complete.

Near Callaghan Rd, San Antonio, TX 78229
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT138FZDW00 Checked refrigerator found bad compressor not pumping correctly ordered; ordrng 1 W10575980 (compressor)

Near W Sunshine Dr, San Antonio, TX 78228
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer issue is frosting in freezer. Last time out was a no show, but unit needs ice maker and potentially an adapter per the “frost in freezer” service pointer. Called ahead to customer to let him know that I do not have the parts and that I need to reschedule to a day where I have them. Scheduled for Friday, but left office # in v/m in case that day doesn’t work for him. Ordering ice maker and adapter and letting AE know about situation.; ordrng 1 W10864518 (adapter) and 1 W10886931 (icemaker)"

Near Oak View Dr, Boerne, TX 78006
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Customer stated that the unit is not making ice. Removed icemaker to check fill tube and it is unobstructed. Manually tested motor and called for water both of which occurred. Found issue to be the connector to the IM components in the icemaker was not fully inserted. Unit tested good now with no further issues. Yes to survey.

Near Cavalcade St, San Antonio, TX 78248
Colton B.

Colton B.

DRYER WHIRLPOOL WED6620HC1 "Issue was a poor dry and image burned on UI screen. Replaced UI to resolve that issue. Shortened vent hose with customer permission to allow for better ventilation to the outside. Found moisture in vent hose last time, so I believe that to be the culprit for poor dry. Unit testing good."

Near Carter Canyon, San Antonio, TX 78255
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW5700XW3 "Checked washer, unit was operating when arrived. Ran diagnostics found water lines swapped, washer was making noise while agitating replaced cam noise went away . Ran cycle with load unit operating as designed job complete.; used 1 W10721967 (CAM) from stock"

Near Welles Arbor Cir, San Antonio, TX 78240
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF130PAHB1 Tested dishwasher. Will not run. Found male part of door latch was bent and not connecting to latch on dishwasher door. Reshaped door latch. Door closing properly. All test pass in diagnostics. No further issues. Tested to complete.

Near San Antonio, TX 78252
Doug M.

Doug M.

OVEN WHIRLPOOL WFE550S0HZ1 "Inspected for oven door issues found outer trim pulling away due to defect in adhesive,found passive door hinge rubbing when opening/closing door,diagnosed to need door hinges and outer door assembly ; ordrng 1 W11249559 (glass-door) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"

Near Pintuerero Way, Hot Springs Village, AR 71909
Colton B.

Colton B.

WASHER MAYTAG MVWB765FW "Issue is a knocking noise during agitate. Replaced motor, rotor and clutch to resolve issue. Unit testing good, all noises are normal operation."

Near Shuman Creek, San Antonio, TX 78255
Jesus C.

Jesus C.

DISHWASHER MAYTAG MDB7709AWB2 Tested dishwasher. Will not power on. Good power to board. Will have to order new board. Gave customer quote for part W11202746 is 209. Labor 120. Collected service fee. Customer will call if they want to continue repairs.

Near Westward Dr, San Antonio, TX 78227
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE505W0HZ1 Customer complaint is that broil element will turn off and on. Also complaint that bake is not working properly. Tested oven. Broil element is working properly. Bake element is working properly. Set temp to 300. Temperature average at 300. No issues with unit. Called tech line to verify unit is working as designed. Sr 7726609453.

Near Sunset Bay, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL WDF520PADM6 "Checked dishwasher found lower spray arm not rotating good water flow, replaced motor assembly. Ran cycle spray arm working as designed so as the dishwasher. No error codes found during testing. Job complete."

Near Country Dawn, San Antonio, TX 78240
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB865GW0 Removed basket replaced drive assembly and clutch reassembled tested no leaks calibrated unit and leveled. All operations normal advised of survey and paper.

Near Columbia Dr, Schertz, TX 78108
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced water valve. Instructed customer to wait 24 hours to see if unit began producing ice again. Left check on kitchen counter. Customer visiting mother will be out for a while. Will retrieve check during tomorrow’s route.

Near Villa Toscana, San Antonio, TX 78260
Doug M.

Doug M.

DRYER WHIRLPOOL WED6620HW0 "Inspected unit for vibrating,found vibration noise coming from blower housing,made several adjustments to housing noise won’t go away,diagnosed to need blower housing,collar,and blower wheel ; ordrng 1 W11310026 (collar) and 1 WP697772 (blower wheel) and 1 WPW10211911 (housing)"

Near Las Colinas, Conway, AR 72034
Richard G.

Richard G.

MICROWAVE OVEN WHIRLPOOL WMC30516HZ0 Called customer. States that unit is being replaced by Whirlpool and to cancel appointment.

Near Pillard Summit, San Antonio, TX 78245
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer stated that the unit is not drying this is for the dishwasher itself. Checked the heater and diagnostics and is functional. Reviewed use and care guide, Rinse aid, and loading practices with a customer. Unit testing good."

Near Mesa Verde St, San Antonio, TX 78249
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced gasket. Issue resolved.

Near Meadow Stone CT, Spring Branch, TX 78070
Doug M.

Doug M.

OVEN JENN-AIR JJW2830DP01 "Replaced blowers,upper oven control,and control panel due to upper fan not running,f2e1 error code,and unit cutting off when both ovens are running tested unit operation checks ok"

Near Santona Way, Hot Springs, AR 71909
Doug M.

Doug M.

WASHER AMANA NTW4516FW2 "Inspected unit for leak found water leaking from fill valve due to crack in valve, replaced fill valve tested unit operation checks ok"

Near Ranch St, Hot Springs, AR 71913
Doug M.

Doug M.

DRYER WHIRLPOOL WED4815EW1 "Inspected unit for long dry times,verified unit is working as designed,found plastic vent hose on back of unit and over 8 ft vent run,showed customer proper installation instructions for better dry results,verified normal operation unit checks ok"

Near Golf Links Rd, Hot Springs, AR 71901
Tommy B.

Tommy B.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Customer stated that the issue is the lower oven has never been used but glass is damaged. Inspection revealed this to be the case. Ordering new lower oven door glass to resolve issue.; ordrng 1 W10577911 (oven door glass)

Near Hill Top Loop, Helotes, TX 78023
Tommy B.

Tommy B.

WASHER MAYTAG MVWB855DC1 Customer stated that the issue was that the unit will not power on. Check the voltage at the wall and also at the control. Both are receiving 120 V. Found issue to be faulty UI. Customer does not wish to proceed with repairs being out of warranty. Collected service call.

Near Newcroft Place, Helotes, TX 78023
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer stated that the unit is not making ice. Found arm to be in the up position. Manually tested the motor and water inlet. Unit testing good now.

Near Presidio Ledge, Boerne, TX 78015
Douglas H.

Douglas H.

WASHER MAYTAG MVWB835DW4 Last trip found metal spur on inner tub and it was tearing up clothes. Replaced inner tub and gearcase to resolve issues. Ran test everything working properly. Yes to survey and leave behind.

Near Telford Way Dr, Boerne, TX 78006
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRFC704FPS Cover to top of the door has cracks preventing bolting it down. Door chime is off at this time. Also used heat to expand the gasket as the door was touching the bottom pantry handle. Ordering door cover to resolve hinge issue. ; ordrng 1 W11371720 (DOOR COVER)

Near Connemara Dr, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced freezer bins. Under warranty per receipt. Yes to survey and leave behind.

Near Kitty Kat Ln, Boerne, TX 78006
Douglas H.

Douglas H.

OVEN ELECTRIC (D JENN-AIR JJW3830WS02 "Last trip found faulty control panel, UI, and blower. Replaced all part to resolve issues. Unit tested good, yes to survey and leave behind."

Near Rodalyn Dr, Boerne, TX 78006
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE540H0AS1 Installed new bake element. Tested range. Are is working properly. No further issues. Tested to complete.

Near Wilkens Way, Devine, TX 78016
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer wants to reschedule. ; schdld next appmnt for 12/11 WED !

Near Champion Cliff, San Antonio, TX 78258
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

RANGE WHIRLPOOL WFG525S0HS1 Issue door won’t close. Found door to be damage. Ordering parts. Also ordering control board. Since it’s not turning on. ; ordrng 1 W10299224 (hinge-door) and 1 W10299227 (hinge-door) and 2 W10544179 (brkt-suprt)s and 1 W11175594 and 1 W11204525 (cntrl-elec)

Near Rose Cove, San Antonio, TX 78259
Christian G.

Christian G.

DISHWASHER KITCHENAID KDPE334GPS0 Unable to return at a convenient time to customer: will return Monday to install.; schdld next appmnt for 12/9 MON !

Near Cicero Ave, San Antonio, TX 78218
Colton B.

Colton B.

WASHER WHIRLPOOL WFW8620HW1 Issue was broken wire. Replaced two wiring harnesses to resolve issue. Unit tested good.

Near Paseo Mesa, Boerne, TX 78015
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL GS5SHAXNT00 Called customer to reschedule for Saturday at 8am.; schdld next appmnt for 12/7 SAT 8 am

Near Woodrose Park, San Antonio, TX 78255
Douglas H.

Douglas H.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "UI screen keeps blacking out. Reset power to turn screen back on. Called techline due to reoccurring issues. Spoke with Rick, he stated make sure voltages are correct to main board and UI. Voltages are good. He then stated to to replace both UI and appliance manager board. Sr 7726577609; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE )"

Near Stevenson Gate, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated handle loose on refrigerator drawer. Tightened handle everything working properly. Yes to survey and leave behind.

Near Stevenson Gate, Boerne, TX 78015
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Thawed all frost and ice out of the freezer compartment. Replaced evap motor and evap assembly. Unit should be operating properly at this time. Advised customer to give 24 hours to reach optimum temperature and if any issues to contact us.

Near Castle Bend St, San Antonio, TX 78230
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Replaced Control board and light module ran diagnostic checks good. No errors all lights working. Job complete.

Near W Villaret Blvd, San Antonio, TX 78221
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DISHWASHER KITCHENAID KDTE204GPS0 Issue was unit not starting. Or cleaning dishes replace control board and pump motor. Ran diagnostics and quick cycle. . Unit now cleaning and working as design. Job complete.

Near Mountain Cove, San Antonio, TX 78258
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Customer complaint was unit would dispense water very slow replaced inlet valve to resolve issue. Unit is operating as designed.

Near Blue Quail St, San Antonio, TX 78232
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED8500DC4 Tested dryer. Can hear rattling noise during testing. Issue is intermittent. Could not find source of noise. Issue might be caused by idler pulley. Will order new pulley. ; ordrng 1 W10547287 (idler pulley)

Near Meadow Glen Dr, San Antonio, TX 78227
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWX655DW0 Replaced basket wash plate gear case and housing. Ran diagnostics no error codes. Ran calibration no issues. Washer working as designed. Job complete.

Near Virginia St, Pleasanton, TX 78064
Devon F.

Devon F.

DRYER WHIRLPOOL WED6620HW0 Customer complaint was unit would not turn on replaced control board to resolve issue.

Near Rocky Oak St, San Antonio, TX 78232
Devon F.

Devon F.

WASHER MAYTAG MHW5630HC0 Customer complaint was unit would keep getting error codes replaced control board to resolve issue unit operating as designed.

Near Rua De Matta, San Antonio, TX 78232
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Customer complaint was unit door not even tried to level it out as much as possible customer still unsatisfied called tech line they suggested bending the henge to even door customer don’t want nothing bent on unit. Customer needs everything perfect. Unit is operating as designed.

Near Cliff Canyon, San Antonio, TX 78259
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Heater mullion was misaligned. Removed part and reinstalled properly. Issue resolved.

Near Bridlegate Dr, Bulverde, TX 78163
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRS325SDHB04 Upon arrival. Replaced door and emblem. No further issues at this time. Yes to survey.

Near Oak Way, Kerrville, TX 78028
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW0 Installed new gearcase and washplate. Ran calibration cycle. Ran diagnostics verification test. No issues. Ran high spin cycle. Reached top speed. No issues during testing. Unit is working properly. Tested to complete Collected payment for labor.

Near Raindrop Dr, San Antonio, TX 78216
Richard G.

Richard G.

THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Replaced lid. Tested unit. Operating as designed. Unit is good to go.

Near Horizon Hill Blvd, San Antonio, TX 78229
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF555SDHV02 Checked unit upon arrival. Ice occasionally hanging up in end of dispensary. Advised customer on how it could hang up and cause crushed. No further issues at this time. Yes to survey and leave behind.

Near Pinnacle Club Dr, Kerrville, TX 78028
Ivan B.

Ivan B.

WASHER AMANA NTW4605EW0 "Didn’t have to change gearcase. Impeller had heavy sudsing. Cleaned thoroughly and grinding sound is gone. However, the lid lock assembly is behaving erratically at this time. It keeps engaging and disengaging on its own. Ordered replacement.; ordrng 1 W10682535 (LID LOCK ASSY)"

Near Neer Ave, San Antonio, TX 78213
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW7500GC2 Checked washer found bad water inlet valve error code for long fill no fill. Replaced valve ran diagnostics washer checks good.job complete.; used 1 W11165546 (VALVE) from stock

Near W Oaklawn Rd, Pleasanton, TX 78064
Christian G.

Christian G.

WASHER WHIRLPOOL WTW5700XW3 Issue stated by customer: washer not operating properly. Replaced Basket and drive pulley. Unit test good. Informed customer of survey.

Near Welles Arbor Cir, San Antonio, TX 78240
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW7000DW0 Installed new control and drain pump. Ran calibration. Ran diagnostics test. Good drain. No issues during testing. Unit is working properly. Tested to complete.

Near Chichester Pl, San Antonio, TX 78209
Christian G.

Christian G.

REFRIGERATOR MAYTAG MFT2574DEM00 "Issue stated by customer: refrigerator not cooling. First tech called tech line, tech line recommended compressor replacement based off of over amperage draw. Tech sheet shows 115 VAC should come out of P1(compressor) connector on EC board. Found 123 VAC from EC board complimenting over amperage draw. Called tech line again to confirm compressor replacement, spoke to Scott who also recommended sealed system tech to go out and check Freon levels. Putting customer CRP Program per nik.; ordrng 1 WPW10466675 (compressor)"

Near Scrub Jay, San Antonio, TX 78240
Devon F.

Devon F.

DRYER WHIRLPOOL WED8500DC4 On marcone it says complete assembly but only get 1 part. Ordering control panel to resolve issue.; ordrng 1 W11158455 (panel-cntl)

Near Cliff Canyon, San Antonio, TX 78259
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KSRB25FKSS01 Tested unit. No water in icemaker tray. Bypassed optical control. Water valve turns on. Fill tube is frozen. Cleared fill tube. Good water from fill tube. Good harvest on icemaker. U it is working properly. If fill tube freezes again will need to replace Icemaker water valve. PN 2205762

Near W Lullwood Ave, San Antonio, TX 78212
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB765FW3 "Checked washer found error code F8E1 , after first diagnostics test I was not able to get back into diagnostics. Ordering valve and board.; ordrng 1 W11165546 (valve) and 1 W11183368 (cntrl-elec)"

Near Dallas St, Pleasanton, TX 78064
Colton B.

Colton B.

FREEZER WHIRLPOOL WZF79R20DW Previous tech diagnosed a bad control. Replaced control box to resolve issue. Unit kicked on and is good to go. Instructed customer to give it 24 hours to reach temp.

Near Upper Sisterdale Rd, Comfort, TX 78013
Jesus C.

Jesus C.

MW-HOOD COMBO WHIRLPOOL WMH32519FB0 Tested microwave. Unit powers on. Will not heat. Loud buzzing during run. Magnetron test bad. Ordering new mag. ; ordrng 1 W10693025 (magnetron)

Near Galapagos, San Antonio, TX 78214
Colton B.

Colton B.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Issue was an hourglass stuck on screen. Replaced UI to resolve issue, unit tested good."

Near Pfeiffers Gate, , TX 78015
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDT780SAEM1 Issue stated by customer: dishwasher not heating. Found F7E1 and F8E1 codes found. Drain filter clogged a bit. Cleared out and instructed customer on how often to check. Heater working. During diagnostic cycle. Ordering control.; ordrng 1 W10854221 (cntrl-elec)

Near Sonora Pass, Helotes, TX 78023
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDX655DW0 Checked dryer found timer knob broken. Ordering new timer.; ordrng 1 WPW10642928 (timer)

Near Summer Mdw, San Antonio, TX 78222
Devon F.

Devon F.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Customer complaint was unit not cooling properly, called tech line they suggested following service pointer and tying thermistor to evap coil. Thawed all ice on evap and unit should be operating as designed."

Near Havenrock, San Antonio, TX 78259
Jim G.

Jim G.

WASHER MAYTAG MHW5630HW0 Found the following errors: F0E2 oversuds F0E5 off balance Could not duplicate issues however there or might indicate that the off balance loads might account for some loads not wringing properly. Advised customer to check loads. Also noticed pedestal was slightly loose. No issues at this time.

Near Black Walnut, Bulverde, TX 78163
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFE320M0ES2 Last visit found issue to be chipped cooktop. Replaced with new cooktop to resolve issue. No further issues at this time.

Near Worth Pkwy, San Antonio, TX 78257
Justin  R.

Justin R.

RANGE WHIRLPOOL WFG550S0HZ1 "Replaced right side door hinge on oven, unit is good to go. Went over survey that whirlpool will send out to you with customer and leave behind."

Near Elounda, San Antonio, TX 78245
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW2 Installed new suspension. Tested washer. Noise during spin. Found wash basket was corroded. Will order new basket. ; ordrng 1 W10554251 (spin basket)

Near La Violeta St, San Antonio, TX 78211
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced door switch defrosted evaporator tested door switch working traced short in fan circuit replaced fan motor in FC tested for 25 minutes no errors ran test 4 and frost patterns good all operations normal. Fan motor was installed 3 months ago returning old one since defective.

Near FM 2252, Schertz, TX 78154
Ivan B.

Ivan B.

REFRIGERATOR KITCHEN AID KRFC604FSS01 Replaced stop pan. No further issues at this time. Yes to survey.

Near Entiempo, San Antonio, TX 78261
Jim G.

Jim G.

DRYER MAYTAG MED5630HW1 No issues found found. Educated on customer use of UI. Issues resolved.

Near Black Walnut, Bulverde, TX 78163
Jim G.

Jim G.

DISHWASHER KITCHENAID KDTE104ESS3 Replaced heater. Issue resolved.

Near Shepherds Ranch, Bulverde, TX 78163
Colton B.

Colton B.

DISHWASHER WHIRLPOOL GU1200XTLS3 "Issue was a noisy washer. Replaced dump assembly, unit tested good. Collected P&L."

Near Keeneland Dr, Fair Oaks Ranch, TX 78015
Christian G.

Christian G.

WASHER WHIRLPOOL MVWB855DC3 Issue stated by customer: console not responding to start button. Washer not going through full cycle. Found F0E3 overload code. Instructed customer on how much to fill laundry and proper items to put in each load. Unit test good. Informed customer of survey.

Near Lazy Trails, San Antonio, TX 78250
Ezequiel V.

Ezequiel V.

RANGE KITCHENAID KSEG700ESS3 "Replaced 4 foot level, while installing found rails bent making it a tight fit and not being able to completely level range. Ordering rails.; ordrng 1 W10390007 (rail-base) and 1 W10390008 (rail-base)"

Near Anna Mae Dr, San Antonio, TX 78222
Richard G.

Richard G.

RANGE WHIRLPOOL WFG505M0BS3 "Customer says he called and left a message to reschedule appointment. Also, maps do not show the location, says he will let the office know where it is when he reschedules. He is waiting for office to call him to reschedule.; O-emld tckt"

Near Coyote Run, , TX 78132
Sherman  J.

Sherman J.

MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Replaced control panel. Ran diagnostics on unit. No further issues at this time. Yes to survey and leave behind.

Near Pinnacle Club Dr, Kerrville, TX 78028
Justin  R.

Justin R.

RANGE WHIRLPOOL WFG550S0HZ1 Found right side door hinge damaged and will need to be replaced. Schedule for next Thursday. ; ordrng 1 WPW10299224 (hinge-door)

Near Elounda, San Antonio, TX 78245
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue was that we were missing a door last visit. Installed new deli drawer door, unit tested good. Customer inspected unit and signed off on it."

Near Cordova, Boerne, TX 78006
Devon F.

Devon F.

WASHER MAYTAG MVWB835DW Customer complaint was unit would not power on replaced UI to resolve issue unit operating as designed.

Near Ambush Grove, San Antonio, TX 78247
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Upon arrival checked unit. Ran diagnostics on unit. Found no issues. Called tech line. Spoke to rick. Sr#-7726578608Decrease supply coming to home. Check flap for proper seal. Seal is good. Advised customer. No further issues at this time.

Near Glen Oak St, , TX 78025
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRF991BOOM01 Found faulty ice maker upon arrival. Replaced ice maker. No further issues at this time. Yes to survey and leave behind. ; used 1 WPW10764668 (ICE MAKER) from stock

Near Westmoor St, Fredericksburg, TX 78624
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF520PADM7 Replaced control. Ran unit through diagnostics and automatic test. All good. Unit is good to go. Customer has survey leave behind from previous visit.

Near Bluff Spurs Trail, San Antonio, TX 78023
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WGE745C0FS01 Removed cracked cooktop replaced tested all operations normal advised of survey and paper.

Near Foxbriar Ln, Schertz, TX 78108
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DRYER WHIRLPOOL WGD6620HW1 #7745 issue is dryer not running on found board is not working. Ordering parts W11314893; ordrng 1 3391912 (hi limit t stat) and 1 8573713 (thermal cut off) and 1 W11314893

Near Mesa Canyon, San Antonio, TX 78258
Christian G.

Christian G.

DRYER WHIRLPOOL WED7500GW0 Issue stated by customer: dryer adding time to cycle. Replaced wiring harness and cutoff. Light when out while installing new harness. Unit test good.; ordrng 1 WP22002263 (light bulb)

Near Clipper Pass, San Antonio, TX 78254
Richard G.

Richard G.

WASHER MAYTAG MVWC565FW1 Customer complaint is that the washing machine rocks excessively and walks itself forward. Found the unit to be perfectly level. The basket was leaning towards the back of the unit. Checked suspension and found one of the back suspension rods to be bent. Need suspension.; ordrng 1 W11130362 (suspension)

Near Gunter Ave, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL WDF130PAHS0 Checked dishwasher found dispenser broken. Ordering new dispenser.; ordrng 1 W10510899 (actuator) and 1 W10514359 (solenoid assy) and 1 W10544186 (retainer) and 1 W10545345 (latch)

Near SE Military Dr, San Antonio, TX 78223
Tommy B.

Tommy B.

WASHER WHIRLPOOL MAVT346AWW Last visit found broken drain pump. Swapped with new pump to resolve issue. Unit testing good now.

Near Branch Oak Way, Shavano Park, TX 78230
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT970SAHV0 Found mildew and mold on dishes multiple occasions since purchasing. Dishes drying fine it is the tub which is not. Customer using rinse aid. Reviewed use and care for cleaning and washing. Tech did not personally observe mildew or mold on the dishes.

Near Martha Glynn Ct, Castle Hills, TX 78213
Jim G.

Jim G.

OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Determined door and bottom section were damag d presumably by the installer or during shipment. ; ordrng 1 W10351308 (brkt-suprt) and 1 W10771242 (glass-door) and 1 WPW10283008 (covr-acess)

Near Montecito, Bulverde, TX 78163
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRFC704FPS01 Customer was in home and did not hear a doorbell. Replaced ice maker and the plate and icemaker dispenser assembly to resolve issues. Unit tested good now.

Near Travertine Ln, Castle Hills, TX 78213
Tommy B.

Tommy B.

MW-HOOD COMBO MAYTAG MMV1174FZ2 Customer stated that the issue is that the unit will not heat. Found caused to be bad magnetron. Replaced with new magnetron and unit is testing good now with no further issues.

Near Asbury Vista, San Antonio, TX 78249
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Last visit found bent hinge. Replaced with new hinge to resolve door leveling issues. Unit testing good now with no further issues.

Near Chena Lake, San Antonio, TX 78249
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DISHWASHER KITCHENAID KDTM804ESS2 Issue unit not draining found. Drain pump not working. Ordering pump Motor just Incase it’s needed. ; ordrng 1 W10673257 (pump&motor) and 1 W10758882 (pump-drain)

Near Las Lomas Blvd, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WCE77US0HS "Checked power from LF switch and warm zone switch found infinite switches both have voltage dropping in and out, checked warming element found 2k ohms believe that is high and open LF element ordering switches and element. Rescheduling Dec 12; ordrng 1 W10275048 (elmnt-surf) and 1 W10437092 (switch-inf) and 1 W10799048 (elmnt-surf) and 1 W10799048 (elmnt-surf)"

Near Cavan, Cibolo, TX 78108
Jim G.

Jim G.

WASHER WHIRLPOOL WFW5620HW0 After reevaluating the machine did not need tub. Obstruction seems to have cleared itself out. Customer will monitor should it require servicing.

Near Bluebottle, San Antonio, TX 78260
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DRYER MAYTAG MEDB850YG0 Issue was unit making noise. Didn’t hear noise. I put lubricant on roller Incase. Told costumer if calls back to for technician to bring a new pulley W10136930 belt drive W10136934 pulley assembly. 8547160

Near Crescent Glen, San Antonio, TX 78258
Justin  R.

Justin R.

MW-HOOD COMBO WHIRLPOOL WMH32519HB3 "Replaced control board, tested unit to complete. Went over survey with customer and leave behind."

Near Victory Row, San Antonio, TX 78254
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Found ice maker bin not pushed in all the way, checked dispenser with door open holding switch and unit would dispense correctly. Door has a dent where the door switch engages. Will need to order door replacement. ; ordrng 1 W11104477 (dor-fip)"

Near Falls Summit, San Antonio, TX 78245
Colton B.

Colton B.

WASHER AMANA NTW4516FW3 Issue was a leaky washer. Ran a cycle and drained the tub. Issue found to be a clogged house drain line. Water was coming back out of the drain hole. Showed customer a video of water coming back up and recommended a plumber.

Near Cherry Canyon, Helotes, TX 78023
Justin  R.

Justin R.

MW-HOOD COMBO WHIRLPOOL WMH31017HB0 Found burn marks coming from diode and capacitor. Will replace both. ; ordrng 1 W10850446 (capactr-mg) and 1 W10886077 (diode)

Near Bricewood Nest, San Antonio, TX 78254
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Adrian SR# 7726579128 determined issue stemmed from water level fro, ice maker. Adjusted water intake from ice maker. Issue resolved."

Near Cleland Pl, San Antonio, TX 78260
Colton B.

Colton B.

COOKTOP ELECTRIC KITCHENAID KCED606GBL01 "Issue is non operational blower. Replaced blower, still not working. Called techline (SR: 7726582240) who said we got a bad blower out of the box, but also suggested ordering a wiring harness. Ordering new blower and harness to resolve issue. Wire harness is PSP.; ordrng 1 W11083804 (motor-blwr) and 1 W11190478 (harns-wire)"

Near Fox Briar Ln, Boerne, TX 78006
Christian G.

Christian G.

RANGE WHIRLPOOL WFE515S0ES1 "Issue stated: Error Code, Fault Code or Message - Oven Control What is the Error Code? F9 or F9 E0. Cleared code, unplugged unit. Voltage tested good. Checked for continuity through plug. Plugged unit back in. Ran through diagnostics. Code did not reappear. Tested terminal block and ensured all elements were working. Unit tested good"

Near Clearwater Cove, San Antonio, TX 78254
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Installed rack and turn ring. Unit is now good to go. Customer has survey leave behind from previous job.

Near Dak Avenue, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WGD5000DW3 Chcked dryer had good air flow. Preformed voltage checks bad thermal cutoff and fuse . Ordering parts to repair.; ordrng 1 3392519 (thermal fuse) and 1 W10480709 (cutoff-tml)

Near Wilkens Ave, San Antonio, TX 78210
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer complaint is that the hood light keeps blowing every time they replace it. Ordering lamp housing and bulb.; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"

Near Silver Mist Way, San Antonio, TX 78254
Justin  R.

Justin R.

WASHER MAYTAG MVWB835DC2 "Found control board getting 120 in, but not getting anything to ui. Will order control and UI to have on hand. Console is covered, using CRP to cover the control board on unit. Collected 200.26 for service call and labor. ; ordrng 1 W11112658 (cntrl-elec) and 1 W11120178 (console)"

Near Remuda Path, San Antonio, TX 78254
Ivan B.

Ivan B.

FREEZER WHIRLPOOL WRF757SDHZ00 Thoroughly defrosted unit and replaced evap motor. No further issues at this time. Advised customer to wait 24 hours and if any issues to call

Near Canyon Maple, San Antonio, TX 78261
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL WMH53520CS6 Removed control and replaced tested all operations normal do not need sensor. Advised of survey and paper.

Near Golden Vista, Cibolo, TX 78108
Ivan B.

Ivan B.

WASHER WHIRLPOOL WTW8040DW2 Replaced lid lock assembly. Lid lock still not engaging. Did all troubleshooting steps. Had the right amount of voltage and there was no spike in voltage when running the lid lock test indicating the previous ACU I put on is faulty. Ordered replacement. Rescheduled. Customer is upset. Unit has been unusable for a while and I have been out here several times. They are not upset with me just the situation and are asking for a more experienced to resolve the issue. ; ordrng 1 W10625549 (ACU)

Near Mesa Path, San Antonio, TX 78258
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Last trip found faulty compressor and solenoid. Replaced both to resolve the issue. Upon vacuuming the unit. Wouldn’t hold pressure. Checked for leaks and found a crack in the condenser line to dryer right at the cavity liner. Calling techline due to location of crack. Spoke to Kurt, he stated unit is unrepairable due to the location of the broken line. Stated to let the store know they will be in touch for product replacement. Sr 7726581314"

Near Bandera Rd, San Antonio, TX 78254
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Door not sealing in FC door not sitting flush removed door defrosted resealed gasket much better found bearings on both slides are grinding loud and hard to shut door in FC ordering both slides. Rescheduling Wednesday 12/12 LAST APPOINTMENT ; ordrng 2 W11265130 (DOOR SLIDE.)s

Near Tommy Ln, La Vernia, TX 78121
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 "Found UI touch pad not working rebooted and started working now, no loose connection no errors in diagnostics called tech line spoke to Kathy SR 7726582226 deemed this as communications error and reboot should correct issue, as soon as we hung upturned wifi on got fan error code and UI called back spoke to Andy same SR number he said replace Ui rescheduling ; schdld next appmnt for 12/16 MON !"

Near Abrego Lake Dr, Floresville, TX 78114
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB965HW0 "Light inside basket was broken, ordered light assembly. No error codes.; ordrng 1 W10591941 (LIGHT ASSEMBLY)"

Near Salmon St, Stockdale, TX 78160
Ezequiel V.

Ezequiel V.

ICEMAKER (STANDA JENN-AIR JIM158XYRS2 Replaced recirculating pump ran diagnostics ice maker operating as designed. Advised customer to continuously clean ice maker due to orange tint on ice. Job complete.

Near Laurel Heights Pl, San Antonio, TX 78212
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW8040DW4 Unit making grinding noise. Finding issue to be faulty gear case. Ordering gear case to resolve the issue. ; ordrng 1 W10811956 (drum assy)

Near Valle Local, , TX 78015
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Unit was out of rinse aid, but customer said they had been filling it. So I know rinse dispenser is working. Running unit through diagnostics now, all test passed. Went over settings with dishwasher, went over survey and leave behind."

Near Phantom Field, San Antonio, TX 78253
Justin  R.

Justin R.

WASHER WHIRLPOOL WTW8000DW5 "Found F8E1, F0E3 stored in system. Replaced valve and tested in diagnostics. Unit is good to go. Went over survey with customer and leave behind. ; used 1 W1122030 (VALVE ) from stock"

Near Marbach Rd, San Antonio, TX 78245
Justin  R.

Justin R.

RANGE WHIRLPOOL WFE505W0HZ1 "Timer making no noise, neither is the rest of the unit. No tones can be heard with the tone set to on, will need control to fix issue. ; ordrng 1 W11314391 (cntrl-elec)"

Near Cormorant, San Antonio, TX 78245
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER MAYTAG MVWB765FW3 Issue was washer was leaking. Found faulty water valve. Replace water valve. No more leaking. Also found tub to be have rust inside from the water leaking. Costumer wants it replaced. But will go out of town next week till February. She will called when she returns in February to get it replace. No other issues job complete. ; used 1 W11165546 (VALVE) from stock

Near Dos Verdes, San Antonio, TX 78258
Devon F.

Devon F.

REFRIGERATOR KITCHENAID KTRC19MKBL03 Customer complaint was unit freezer has ice in it. Tech found evap frozen tested bi metal in defrost mode part pass ordering new heater to solve issue.; ordrng 1 WP2315531 (heater)

Near Briarpine St, San Antonio, TX 78247
Devon F.

Devon F.

WASHER MAYTAG MVWX655DW1 Customer complaint was unit would not advance through cycle replaced control board to resolve issue unit operating as designed.

Near Brandon Yates, San Antonio, TX 78217
Richard G.

Richard G.

RANGE WHIRLPOOL WFG505M0BB2 Replaced control. Tested to complete. Unit is good to go. Spoke with customer about survey.

Near Tribute Pass, San Antonio, TX 78254
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Customer states that the unit continues to do the same thing. The thermostat in the unit currently is the original. Contacted techline spoke to a Rick SR# 7726217246 who confirmed icees the issue is the thermostat. Customer wishes to speak to management before purchase.

Near Stone Canyon, San Antonio, TX 78260
Richard G.

Richard G.

DRYER MAYTAG MED6630HC0 Customer complaint is that there is condensation build up on the inside of the display. Also the unit will not turn on at times. I touched the screen (not touch screen) and the display came on by itself. Need to order control. I will also install the moisture sensor kit and lint duct on return visit.; ordrng 1 W11316625 (WIRE HARNESS) and 1 W11316915 (console)

Near Rhyder Ridge, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

REFRIGERATOR AMANA ART318FFDB06 Replaced control and damper. Checked freezer temperature setting is good. Job complete.

Near Magic Dr, San Antonio, TX 78229
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer stated top lights are dim . Issue is caused by faulty freezer light. Ordering led light to resolve issue.; ordrng 1 W11205083 (module)

Near Platinum Ct, Boerne, TX 78015
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRFC704FSS00 Issue door not closing found gasket to be not latching on right. Called tech line sr 7726580848. Told me me replace gasket and instructed costumer how to open door ; ordrng 1 W10917313 (gasket-dor)

Near Royal Waters Dr, San Antonio, TX 78248
Richard G.

Richard G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the bottom oven handle was scratched by the builder. Informed customer that the unit was past the 30 day cosmetic warranty. She states that the builder is supposed to be paying for the repair. While in home, the customer called the builder and I spoke with Tony Vela, warranty manager for Highland Homes (2103895025). He states that they are covering the repair. Informed him we will need payment prior to performing repairs. He says to have the office call him to set it up. Once payment is received we need to order handle and schedule repair with customer.; rqstng P&A on 1 W11110499 (hndle-door), states that autho needed"

Near Tillman Ridge, San Antonio, TX 78253
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRFC704FPS01 Customer was in home and did not hear a doorbell. Replaced ice maker and the plate and icemaker dispenser assembly to resolve issues. Unit tested good now.

Near Travertine Ln, Castle Hills, TX 78213
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL GS5SHAXNT00 Called customer to reschedule for Saturday at 8am.; schdld next appmnt for 12/7 SAT 8 am

Near Woodrose Park, San Antonio, TX 78255
Colton B.

Colton B.

WASHER WHIRLPOOL NTW4516FW3 "Last tech diagnosed a bad control board, replaced control board, unit tested good. Calibrated unit and talked to customer about survey."

Near Starfire St, San Antonio, TX 78219
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRFF507HPS00 "Issue was a dented door, replaced door to resolve issue. Customer also asked me to check refrigerator temperature. Got a reading of 39 degrees with my probe in between food. Left survey flyer behind."

Near Beals Cir, San Antonio, TX 78253
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG505M0BS3 "Last trip found oven door missing installation. Put installation in, tested properly. Yes to survey and leave.."

Near Braeburn, Boerne, TX 78015
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Rescheduled for Monday; schdld next appmnt for 12/9 MON 10-12

Near Windway Dr, Spring Branch, TX 78070
Douglas H.

Douglas H.

FREEZER WHIRLPOOL WSZ57L18DM03 Last trip unit making hollow ice. Replaced ICEMAKER kit. Everything tested properly. Yes to survey and leave behind

Near Thunder Valley Rd, Boerne, TX 78006
Douglas H.

Douglas H.

COOKTOP GAS KITCHENAID KGCU467VSS02 Last trip found right front igniter faulty. Replaced igniter tested unit working properly. Yes to survey and leave behind

Near Bull Ring, Boerne, TX 78015
Colton B.

Colton B.

DRYER WHIRLPOOL WED560LHW0 Units are under construction. Construction office appears to be closed on Saturday.; schdld next appmnt for 12/10 TUE !

Near Worth Pkwy, San Antonio, TX 78257
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW8040DW4 "Last trip found unit to have faulty gear case. Replaced gearcase tested unit, working properly. Yes to survey and leave behind"

Near Valle Local, , TX 78015
Jim G.

Jim G.

DRYER WHIRLPOOL WED8500DC4 Rescheduled for Monday ; schdld next appmnt for 12/9 MON 8-9

Near Villa Valencia, San Antonio, TX 78258
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 Units are under construction. Construction office appears to be closed on Saturday.; schdld next appmnt for 12/10 TUE !

Near Worth Pkwy, San Antonio, TX 78257
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDF330PAHS3 Last trip found faulty control due to inadequate heating. Replaced control to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Emmeline Dr, Boerne, TX 78015
Colton B.

Colton B.

WASHER AMANA NTW4516FW3 Called ahead to customer. Customer canceled appointment.

Near Cherry Canyon, Helotes, TX 78023
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL GS5SHAXNT00 "Issue was a no cool refrigerator, no light in refrigerator and ice dispenser problem. Replaced start relay, compressor started right up and is checking good. Cooling issue resolved. Replaced bulb in refrigerator, light still did not come on. Ordering a socket to resolve issue. Held off on installing ice door kit. Next visit I will asses the ice dispensing issue to see if the kit is necessary. Carl REALLY needs a Saturday return visit. Told him I’d reach out to office to see if anyone is working next Saturday. Tried to call home owner but no answer and no voice mailbox set up on return visit. ; ordrng 1 4387478 (socket)"

Near Woodrose Park, San Antonio, TX 78255
Richard G.

Richard G.

COOKTOP ELECTRIC WHIRLPOOL WFC130M0AB0 "Customer complaint is that the burners will get too hot on medium temperature setting. Previously has had all 4 burners and infinite switches replaced as well as the control. All voltages and ohms good. Called techline, spoke with Dustin. Unit is working as designed. There is nothing else to replace except the harness, and that doesn’t need to be replaced. SR#7726588471. Customer does not agree there is nothing wrong with unit. Advised him to contact Whirlpool customer service about the issue for next steps."

Near Boxer Creek, San Antonio, TX 78245
Shawn W.

Shawn W.

ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "SG helped me take this one to the finish line. The unit did need a new water hose which Steve provided from his truck stock, which I will need to return to him. We cut the drain hose more, took out the auxiliary pump altogether. Tested unit, worked fine. Set it for max ice. Told client they should have ice within 24 hours and to give us a call if there are any further issues. This job is complete and I had to re-add the parts because they did not carry over from the other visits. Parts have already been installed and do not need to be ordered. I transferred the parts from the order list to the truck stock list. Fully operational. Job complete.; used 1 29000406F (72” POLYFLEX C2521), 1 W10646596 (HARNESS), 1 W10747426 (VALVE), and 1 W10764770 (PUMP) from stock"

Near El Chamizal, San Antonio, TX 78261
Jim G.

Jim G.

DRYER WHIRLPOOL WED8500DC4 Replaced element. Issue resolved.

Near Villa Valencia, San Antonio, TX 78258
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KBFN402ESS00 The existing gasket requires a strong adhesive to adhere to the line. I will try to find the correct liner as per the customer request however I’m the event I cannot find it I will just return to secure the old gasket. ; schdld next appmnt for 12/13 FRI 8-12

Near Lost Arbor Cir, San Antonio, TX 78240
Jim G.

Jim G.

WASHER MAYTAG MVWB835DW4 Customer showed me dark clothing with what appears to be soap scum or detergent residue. I contacted techline Chris SR # 7726591704 to explore what could cause this issue as diagnostic and service modes revealed no issues in unit function. He explained that the way the unit is loaded might be at fault as well as the amount of detergent.

Near Country Villa, San Antonio, TX 78231
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Replaced filter. Issue resolved. We had in total replaced he dual valve and filter head twice. The issue has been resolved however the filter the customer had was clogged. A nice new filter has been installed at the customers expense. Issue is now fully revoked.

Near Summit Crest, San Antonio, TX 78258
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced control UI. Issue resolved

Near Windway Dr, Spring Branch, TX 78070
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MHW5100DW0 "Found overload and and door lock errors, customer complained that water is left in bellow upon completion of cycle. Found excessive lint built up in bellow blocking weep holes and excessive suds during service mode cleared lint then removed working normally but found damage to boot potential leak hazard recommend replacing and cleaning drain pump filter when front is off. rescheduling 12/16/19.; ordrng 1 W10340443 (bellow)"

Near Dancing Ct, San Antonio, TX 78244
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE510S0HB1 Installed new panel. No further issues. Tested to complete.

Near Richland Hills Dr, San Antonio, TX 78251
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFG520S0FS0 "Installed new control, dsi board and knob. Tested oven. Set temp to 300. Oven averages at 300. Bake is cycling properly. No further issues. Tested to complete."

Near N San Felipe Ave, San Antonio, TX 78228
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Checked refrigerator found pulsating noise coming from sealed system and center mullion sweating not warm at all called tech line JK advised to stop condenser fan to see if mullion would warm up and it did not. Called back to tech line and SR 7726545437, after replacing drier still pulsating ordering evaporator and back cover ; ordrng 1 2188823 (evaporator) and 1 W10404901 (gasket), used 1 WPW10143759 (DRIER-HV) from stock"

Near Kitty Hawk Rd, Universal City, TX 78148
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KSSC48FMS01 "Checked refrigerator unit is cooling normal right now, not looking like a sealed system problem, customer to watch and call at first signs of problem, refrigerator was not cooling at time tech was here could have done a better job of diagnosing problem ; saved tckt"

Near Lobelia St, San Antonio, TX 78232
Steven G.

Steven G.

RANGE MAYTAG MGR8800FZ0 "Checked range found front right burner not lighting correctly, replaced burner head and cap checked operation unit working normal now"

Near Linkview St, San Antonio, TX 78240
Steven G.

Steven G.

DRYER MAYTAG DG482 "Checked dryer found unit not heating, found broken igniter replaced checked operation unit working normal now"

Near Link, San Antonio, TX 78213
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED4815EW1 Replaced thermal cut off and thermal fuse. Dryer is running and operating as designed. Job complete. No errors.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Steven G.

Steven G.

OVEN ELECTRIC (D JENN-AIR JJW2830DS03 Checked oven ordered parts; ordrng 1 W10622170 (sensor) and 1 W11040195 (CONTROL )

Near Haverhill Way, San Antonio, TX 78209
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WGE745C0FS00 Found wire harness to lights came loose reconnected tested lights all working now customer said upper oven is good and just to verify operation of lower with thermocouple i did and all operations normal.

Near Colonial Bluff, Universal City, TX 78148
Colton B.

Colton B.

MICROWAVE OVEN KITCHENAID KOCE500ESS07 "Issue is Microwave taking some time to ramp up the first use of the day. Replaced inverter and control board, unit is heating but still not quite right. Ordering a transformer to resolve.; ordrng 1 W11238401 (transformr)"

Near Turkey Run, Boerne, TX 78006
Jesus C.

Jesus C.

RANGE WHIRLPOOL MER6600FZ1 Tested oven. Unit is heating properly. Top console is damaged. Ordering new console. ; ordrng 1 W10885607 (panl-cntrl)

Near Doolittle St, San Antonio, TX 78211
Tommy B.

Tommy B.

WASHER MAYTAG MVWB765FW3 Customer stated that unit will not drain during rapid wash cycle only. Rn diagnostics and found error code F2E1. Drain and water valves both functioning normally. Ordering a UI to resolve issue. ; ordrng 1 W11135391 (console)

Near Brook Cir, San Antonio, TX 78240
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KSSC48QVS02 "Issue was no ice dispensing. Defrosted ice bin and ice chute. Both were completely clogged with ice. Ice bin arm not spinning and handle broken, ordering a new one to resolve. There is a service pointer for the ice door motor that is the cause of the no dispense. Ordering the repair kit for that. Returning Friday with parts. Quoted customer for P&L on return visit. Collected service call.; ordrng 1 WPW10395656 (ice-contnr) and 1 WPW10546285 (motor)"

Near Pfeiffer Rd, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW8540BW1 "Checked washer found motor leaking oil ordering stator and motor rotor. Needs OTL authorization.; rqstng P&A on 1 8565177 (rotor,motor main) and 1 W10419333 (stator)"

Near Brandy Wine Dr, Poteet, TX 78065
Jim G.

Jim G.

WASHER WHIRLPOOL WFW5620HW0 Checked diagnosis codes. No errors. Leveled unit. It the tub seems to vibrate too much ordering shocks. ; ordrng 1 W11316766 (SHOCKS )

Near Briarwood Dr, San Antonio, TX 78209
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW0 Tested washer. Found bad gearcase and stator. Ordering new parts. ; rqstng P&A on 1 W10447976 (drive asm) and 1 W10579778 (stator)

Near W Gerald Ave, San Antonio, TX 78221
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced diffuser cold air immediately came through to refrigerator section. Ran diagnostics test no issues. Job complete.

Near Island View St, San Antonio, TX 78242
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Check refrigerator found no errors found waterline hose to refrigerator kinked, ran water through dispenser and icemaker no issues.Removed air from waterline good pressure good dispense job complete"

Near Kelly Rd, Atascosa, TX 78002
Colton B.

Colton B.

WASHER WHIRLPOOL WFW92HEFW0 Issue is an F8E3 error code. Finding problem to be a bad dispenser motor. Ordering new dispenser to resolve issue. Customer had paperwork showing that the unit was under warranty. Took pics in SD Quick Pic. ; ordrng 1 W10862190 (dispenser)

Near Kendall Oaks Dr, Boerne, TX 78006
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DISHWASHER KITCHENAID KDFE104HPS0 issue is water is left on dishwasher tub after cycle is done.ran diagnostics no issues. Unit is going to every step element is working fine. Told costumer water drops are from the condensation. called tech line. Sr 7726588822 recommended for them to use jet dry. No other issues. Job complete

Near Prince Forest, San Antonio, TX 78230
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced pump and motor assembly. Tested to complete. Unit is good to go.

Near Richland Hills Dr, San Antonio, TX 78251
Sherman  J.

Sherman J.

RANGE WHIRLPOOL WFE550S0HZ0 Upon arrival ran diagnostics on unit. Heated oven all the way up as well as stove top. Found no error codes. Smell seems to be from very little use. Instructed customer how to use self clean and that could help burn any coating off. Yes to survey and leave behind.

Near Cypress Creek Rd, Comfort, TX 78013
Justin  R.

Justin R.

WASHER MAYTAG MVWB835DC4 "Unit showing a F7E5 fault, ran a calibration and tested in diagnostics. Unit is getting stuck between test 17 and 18. Will need to order control and clutch to fix issue. ; ordrng 1 W10754448 (clutch) and 1 W11170706 (cntrl-elec)"

Near Drop Seed, San Antonio, TX 78254
Shawn W.

Shawn W.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Called Tech-Line and spoke with David. There has been a update to the understanding on the information in regards to the use of WiFi or not. Previous guidance was that the client did not have to use the WiFi and it could just be shut off so the clock would not change. It now has been determined that all functions will work except the clock File Number 7726592242. I explained this to the customer and she decided to hook it up to WiFi. We worked with Chad from the Connect Team at Whirlpool and we got her the App and connected the unit to the homes WiFi. Did some tests and everything works fine. Fully operational. Job complete.

Near Verrado, San Antonio, TX 78261
Sherman  J.

Sherman J.

WASHER MAYTAG MHWE251YG00 Ran diagnostics on unit upon arrival. Unit is functioning as designed. Found stuck code. Erased code. Instructed customer how to properly use.

Near Lightning Ln W, Kerrville, TX 78028
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFG505M0BS3 Had customer inspect panel she approved of part. Installed new panel tested unit all operations normal advised of survey and paper?

Near Elmendorf, TX

View More