We serviced a
WHIRLPOOL RANGE
Model IGS900DS05
Near San Antonio, TX 78249
Justin
Job Details: 06/21/2021
Replaced bad control board and tested to complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR-AA
Near Floresville, TX 78114
Chris S.
Job Details: 06/21/2021
Customer stated that refrigerator frosted up. Call Samsung tech line Tony and me found issue to be door seal and temperature sensor. Door gasket had tear in and tony said get sensor as well. Collected SC and quoted P&L 421.70; ordrng 1 DA32-10104N (temp sensor) and 1 DA97-05253W (Right door gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/21/2021
"Our customer is experiencing poor drying performance compared to their previous GE model. They ran a load so I could see how the dishes are not drying. The dishes were dry. I made a adjustment to the rinse aid control to dispense more rinse aid and showed our customer how to make adjustments. We went over a care and use features on the unit and determined that although the dishes are actually cleaning well, there seems to be too much soap in the unit. This unit is fully functional. Customer Instruct."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78253
Richard G.
Job Details: 06/21/2021
Customer complaint is that the icemaker is making wet ice and the refrigerator is not cooling properly. Found rc evaporator covered in ice. Will need evap motor with harness. Collected service fee. ordrng 1 W11087438 (Evap motor)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Floresville, TX 78114
Chris S.
Job Details: 06/21/2021
"Customer stated that washer making loud grinding noise. Found issue to be gearcase after running high speed test and read service pointer. Ordering gearcase, cam, and actuator. Actuator and gearcase are out of stock.; ordrng 1 W11035747 (gearcase) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near San Antonio, TX 78257
Douglas H.
Job Details: 06/21/2021
Previous tech found issue with sensor housing. Replaced sensor housing to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571C1HZ01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/21/2021
Replaced chute for ice clumping issue. Unit testing good.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/21/2021
"Our customer had three concerns. The clock was off, the cabinetry was cracked on the upper right side and the cabinet drawer under the double oven is getting hot as well as the items in the drawer. Our customer had WiFi on but had not downloaded the app. I explained to them that the clock will not be accurate if they do not hook it up to WiFi. There is no fix for this design flaw if they chose not to connect to WiFi. They decided to hook it up to WiFi. I referred them to their owners manuals. I explained to them that the cracked cabinetry would need to be addressed by their builder. I explained how each oven vents. The lower oven vent right onto the cabinet drawer handle. I also spoke with their builder. This unit is fully operational. Customer Instruct."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near San Antonio, TX 78223
Chris S.
Job Details: 06/21/2021
Customer stated that dishes werent getting dried in dishwasher. Found issue to be faulty heating element. Part out of stock.; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near San Antonio, TX 78257
Douglas H.
Job Details: 06/21/2021
Installed inner glass to fully resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78244
Zachary
Job Details: 06/21/2021
"Checked dryer. Control LED had gone bad but was still able to start on whichever cycle was selected. Replaced bad control panel, had to get out of factory WiFi using service pointer. Tested dryer, no other issues or error codes found. Dryer is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78250
Douglas H.
Job Details: 06/21/2021
Customer stated unit just shut down on first load 12 hours after Home Depot delivered the unit. Checked errors to find f9e1 long drain. Ran test cycle to find drain pump not coming on. Checked pump to find that the harness wasnt put into the drain pump. Likely happened during installation or shipping appeared that a dollie knocked the harness out of the pump. Resecured harness to resolve the issue. Tested pump independently. Calibrated unit and ran auto testing to verify unit in proper working order. Unit functioning as designed now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Boerne, TX 78006
Colton B.
Job Details: 06/21/2021
"Replaced actuator, unit testing good."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW
Near Boerne, TX 78006
Colton B.
Job Details: 06/21/2021
Issue was frost on roof of refrigerator compartment. Used heat gun to close up air gaps in gasket. Unit sealed up now. Customer will call back if issue returns.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/21/2021
"Our customer is having a problem with the unit smelling and a few knifes that became rusted. Our customer is using approved pods as well as rinse aid. This unit is filling, washing and draining. The water source is at a good temperature. There are no errors in diagnostics. I ran service test cycle and all loads are functioning as designed. Our customer had a tankless water heater which is causing the temperature at the dishwasher to only reach 93 degrees F. The water supply requirements on page 12 of our customers owners manual calls for 120?F (49?C) water at dishwasher. Our customer also has a water softener that filters the water. We went over detergent amounts and contributing factors to excessive suds. This unit is functioning as designed. Went over care and use with our customer. Customer Instruct."
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS07
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/21/2021
"Serial number matches but the model number was off. I updated model number: WMH31017HS07. The actual model number with serial number is not showing up in entitlements.I found at least 10 screws missing from the bottom panel. Our customer has a rumbling noise that sounds like it is coming from the turn table motor. When the plate is removed, the sound goes away. I ordered the parts associated. Unit will need to be removed from the cabinetry. ; ordrng 1 W10642989 (Motor turn table) and 1 W11245707 (Support) and 1 W11252182 (Rung turn) and 1 W10821385 (Hardware Kit)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Pipe Creek, TX 78063
Justin
Job Details: 06/21/2021
Spoke with customer wants to wait for lid to come in. She is also calling the office to talk about other parts that we diagnosed as problems. Told her I did not see any notes confirming that.; schdld next appmnt for 7/1 THU !
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB2
Near San Antonio, TX 78244
Zachary
Job Details: 06/21/2021
"Checked microwave found microwave popping when turned on with burning smell. Ordering all necessary parts whirlpool recommends for this issue. (magnetron, transformer, diode, and capacitor) Control panel is sticky so ordering as well. Control panel is OOS, will need to be scheduled when all parts are available. OTR MV will need to be removed to fix issues.; ordrng 1 W11256449 (Panel) and 1 W11333816 (UI) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10836753 (Transformer) and 1 WPW10693025 (Magnetron)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Boerne, TX 78006
Colton B.
Job Details: 06/21/2021
"Issue was freezer door not closing all the way and forming frost. Finding issue to be a stuck light switch. Replaced light switch with a new one with full range of motion. Unit tested good, is now sealing well."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near San Antonio, TX 78253
Douglas H.
Job Details: 06/21/2021
"Unit maintenance guy took me too was the wrong unit. He couldnt locate the unit but he thinks it was put into a residence apartment and the resident has made a complaint about this unit, advised would close this ticket out for now and if need be they can call us back. Per sb web this unit is under warranty."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/21/2021
"Our customer is having a problem with the refrigerator ice maker not working and the water dispense is causing a puddling sound when dispensing water. I pulled out the water filter and bleed the air out and the sounds went away. When I put the water filter back in the sound returned. The temperatures in both sections are good. However, I did see both sections set considerably low compared to manufacturer recommendations. I reset. On test 15 I found that the ice level sensor is not responding. I tried to remove the removable bin and it was not budging. I removed some ice build up underneath and was able to finally remove it. I cleared the ice bin of ice stuck in the auger. I tested again and indeed the ice level sensor is not functioning and will need to be replaced. I ran test 56 and found error code E2 E2 = Motor lost position.Ice maker did not find home during harvest and exceeded maximum attempts. I ran test 57 and the ice maker did not harvest. The ice maker will need to be replaced. The fill valve is working as designed. I was able to work out the puddling sound on the water dispense for now. rqstng P&A on 1 W10898445 (Board Receiver Circuit) and 1 W10870822 (Board Emitter Circuit)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78209
Chris S.
Job Details: 06/21/2021
Fixed float switch error code ran test and water was leaking. Found hole in hose on motor have to reorder motor.; ordrng 1 W11416363 (Motor sump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/21/2021
This unit is in warranty and was installed incorrectly and is missing a bracket. It is also missing the seal for the tub. The bracket currently on the unit looks like it might be the wrong bracket as well. All parts needed ordered. One part is OOS.; ordrng 1 W11498831 (Seal tub) and 2 WP8269145 (Bracket)s and 2 WP308685 (Screw)s
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78254
Douglas H.
Job Details: 06/21/2021
Customer stated they would have to manually add water for the unit to work. Checked unit over to find issue was water not turned on under the sink. Turned water on to resolve the issue. Unit testing good now. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78254
Douglas H.
Job Details: 06/21/2021
"Customer stated unit makes awful noise during agitation and spin, also doesnt sense properly. Ran diagnostics testing to check. Found F0e2 over suds and f2e1 stuck button. Confirmed that the unit makes awful noise, finding to be coming from the gearcase. Ordering gearcase and slider to resolve the issue. Scheduled for soonest availability, customers may be going out of town at the point of the return visit, if they go out of town they will call to reschedule the appointment. ; ordrng 1 W11393685 (Gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Justin
Job Details: 06/21/2021
"F5E1 stored in system. Running unit through diagnostics now, all test working. Added rinse aid and started a cycle. Customer will call in after cycle."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 06/21/2021
"Issue is that dishwasher sometimes does not wash. Ran dishwasher a couple times, on one occasion the diverted motor never found the correct position. Unit worked other times though. Relayed findings to customer, we mutually agreed that it would probably be best to go ahead and replace the diverted motor. Ordering new part. Part on back order, will call customer when it gets in. ordrng 1 WPW10605057 (Sump assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Boerne, TX 78015
Colton B.
Job Details: 06/21/2021
"Issue is that the unit becomes off balance with heavy loads. Last tech recommended a new control to resolve issue. Replaced control, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78242
Richard G.
Job Details: 06/21/2021
Replaced basket. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FB3
Near San Antonio, TX 78250
Richard G.
Job Details: 06/21/2021
Replaced hinges on door. Door is still swinging open too wide and is not making proper contact with the door switch. Customer states they have to keep the oven door locked shut because their son will open it and stand on it. Frame is bent and non repairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Justin
Job Details: 06/21/2021
"Customer has a water softener, had him turn down pressure. Removed filter and tested water pressure. Filter is bad. Will need to replace."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78254
Justin
Job Details: 06/21/2021
Customer no longer needs service
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78201
Sebastian
Job Details: 06/21/2021
Found that the high limit thermostat safety was popped Replace safety explain to customer that they may need to get a duct to ensure the unit is running better unit does not have duck work at the moment
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78254
Richard G.
Job Details: 06/21/2021
"Replaced tubing, orifices, and orifice holders. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571C1HZ01
Near Selma, TX 78154
Chris S.
Job Details: 06/21/2021
Upon arrival customer stated that guys havent got fridge pulled and we gonna have to reschedule.; schdld next appmnt for 7/6 TUE !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78253
Richard G.
Job Details: 06/21/2021
"Replaced icemaker, ui, and valve. Tested to complete. Unit is good to go."
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMBS104ESS03
Near Helotes, TX 78023
Justin
Job Details: 06/21/2021
"Spoke with customer and they need to reschedule, also control panel has stains that wouldnt remove. Need to reorder. ; ordrng 1 W11197501 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Schertz, TX 78108
Chris S.
Job Details: 06/21/2021
Replaced condenser fan motor and start device tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near San Antonio, TX 78247
Zachary
Job Details: 06/21/2021
"Customer complaint is that clean lent screen signal turns on mid dry cycle. Checked dryer found no issues or error codes. Disconnected vent from back and tested dryer, found very good warm/hot airflow. Dryer is working as designed. Customer noted he had already had dryer duct serviced and cleaned. The duct had checked good but service man said that vent cover was not up to code and that could be restricting airflow. This may be the issue."
We serviced a
JENN-AIR REFRIGERATOR
Model JSD2695KES
Near San Antonio, TX 78258
Jim G.
Job Details: 06/21/2021
Verified a faulty icemaker. Ordering Icemaker and touch membrane. Collected service fee. ; ordrng 1 D7824706Q (Icemaker Assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KURL314KSS00
Near San Antonio, TX 78258
Jim G.
Job Details: 06/21/2021
The start device was loose. Resecured with wire tie. Issue rsilved ; used 1 WP8567668 (Wire tie) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF34H9960S
Near San Antonio, TX 78258
Jim G.
Job Details: 06/21/2021
Thawed machine and installed auger and icemaker assemblies on visual support. There appears to be a warped ice room however support says they can do nothing as the machine is now out of warranty.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near San Antonio, TX 78261
Jim G.
Job Details: 06/21/2021
Replaced faulty parts. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78260
Jim G.
Job Details: 06/21/2021
Verified an issue at the UI co tell which is responsible for the defrosting circuitry. ; ordrng 1 W11518204 (UI control)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near San Antonio, TX 78260
Jim G.
Job Details: 06/21/2021
Issue was resolved. It appears the unit simply needed a reset.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS00
Near San Antonio, TX 78209
Jim G.
Job Details: 06/21/2021
"Verified that the top left refrigerator module light was out. Replaced faulty module and also reattached icemaker arm. Issues resolved. Collected service fee, parts, and labor. ; used 1 W10695459 (Module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM
Near San Antonio, TX 78218
Jim G.
Job Details: 06/21/2021
Amp draw was 1.1a however the start up of compressor was audibly loud. No or low frost pattern. Not cooled but dud not freeze in freezer evaporator. ; ordrng 1 W11305045 (Compressor kit)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78201
Sebastian
Job Details: 06/21/2021
Unit shows to be completely dead 120 V are fed to the control board but I cannot get the unit into diagnostics customer had to drain water out of unit in unit is still lock indicating that is possible that they had a drain pump short out ordering drain pump control ui and returning with water valve Parts team to reach out when available; ordrng 1 W11478526 (UI) and 1 W11419171 (Control) and 1 W11396717 (Pump)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Alamo Heights, TX 78209
Sebastian
Job Details: 06/21/2021
Mxbgu00ap1 found that the rotor had fallen off of the unit looks like there might be damage to the gear case as the rotor does not sit on there very well its very wobbly even with a new nut on there ordering gear case along with nut damper system and rotor as it looks like theres damage to the rotor unit was only about 30 days past Warranty. Attempted to get authorization from whirlpool they only are going to authorize parts informed customer of this as I was on hold so long that I went ahead and went to the next call customer is going to try to call whirlpool to get further authorization if not customers greed to pay the service fee and a labor fee for work done; ordrng 1 W11423759 (Gearcase) and 1 W10915701 (Rotor) and 1 W11400156 (Damper) and 1 W10752189 (Screw)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SR-AA
Near San Antonio, TX 78209
Sebastian
Job Details: 06/21/2021
Customer has one of the Samsungs that has the android screen built-in customers complaint is the freezer not freezing and icemaker not operating explained to me that they had their warranty company out and they had charged the unit at some point during the repairs they declared that a large dent in the side of the top right hand back of the unit is causing the controls to malfunction I was not able to find any information on anything like this online confirm that compressor is kicking on refrigerator section is cold but the bottom freezer section is not showing a frost pattern but it is called shows power going to fan but fan is not turning not sure if it is designed to work like this due to the android computer system part of the unit Or just the fan failing I dont believe its just a fan failing because I also did not have ice buildup explain to customer that there is too many variables and I do not have enough resources to determine the exact cause of their issue unable to help customer did not charge service fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB02
Near San Antonio, TX 78232
Sebastian
Job Details: 06/21/2021
Replace inch unit still a little bit off at the top called tech line they had me adjust the feet To resolve the issue which seem to work good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Castle Hills, TX 78213
Sebastian
Job Details: 06/21/2021
Customers concern with the unit is that the compressor is making an odd noise and that they are having frost buildup in the freezer along with moisture in the refrigerator verify that the doors on the refrigerator section or ceiling but the freezer section had a visible light gap in the top right hand corner you just blow dryer to melt out ice verified evaporators are not covered in ice at the back and try to reform gasket as best as I could ultimately was unable to reform gasket to the point where I did not see like showing at the top right hand corner but I was able to put a spacer under the gasket and lift the door Compressor sounds normal upon operation. Collected service fee
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78238
Sebastian
Job Details: 06/21/2021
"Found that unit has roach infestation control W11528352 Is needed but not covered reported infestation customer did not want to pay service fees and labor fees along with part fees to get unit back up at this moment service fee would be 109 labor 102.75 part 194.20, 7730954905"
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KEBC276KSS04
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 06/21/2021
On call ahead customer stated didnt need service and tried to cancel.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Port Lavaca, TX 77979
Michael
Job Details: 06/21/2021
"The bellow has a tear in the middle causing it to leak. The bellow will need to be replaced, ordered the part, please reschedule the customer when the part comes in. ordrng 1 W11314648 (Bellow)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Victoria, TX 77904
Jim
Job Details: 06/21/2021
"Customer states that washer is not spinning clothes dry on small loads, but does fine with larger loads. Called TechLine, spoke to Bruce (SR7731049420), who suggested that the customer ensure that they were not causing the unit to be unbalanced with light loads. Explained how the cycle works, how being unbalanced causes the washer not to spin clothes dry. No parts used, no problem found. Washer working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Goliad, TX 77963
Jim
Job Details: 06/21/2021
"Customer states that washer is making noise during the beginning of the wash cycle. Check for errors, none found. Open lid and remove striker to allow lid being opened. Run agitate in manual test. Unit is not agitating properly. Possible splutch kit problem, or actuator. Replace splutch kit and agitator. Please reschedule when parts arrive.; rqstng P&A on 1 W10913953 (Actuator) and 1 W10721967 (Splutch kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Port Lavaca, TX 77979
Michael
Job Details: 06/21/2021
"Installed new actuator, I was able to calibrated and run a diagnostics test which completed with no issues or error codes. Started a wash cycle for the customer to make sure it advances, the wash cycle advanced and started agitating, the appliance is working normal."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Port Lavaca, TX 77979
Michael
Job Details: 06/21/2021
"Leaking water from the bellow and it doesnt drain per customer. These are stackable units, I wasnt able to check for connections and I was unable to get into diagnostics the unit just shuts off by itself, this seems like there is going to be a control issue as well as a tear in the bellow that needs to be replaced. The customer doesnt want to spend the money on this unit. Collected SCF only"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Port Lavaca, TX 77979
Michael
Job Details: 06/21/2021
"Installed the switch on the left side, the switch and ice maker are working normal"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Alice, TX 78332
Adam
Job Details: 06/21/2021
Install cooktop tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW
Near Corpus Christi, TX 78411
John L.
Job Details: 06/21/2021
"F8E1 lo flo F3E1 water level senorF5E2 door lock errorPulled codes, ran test cycle. Unit went through test cycle without issue. Will replace board, sensor, trap, bellow, and latch to resolve issues.; rqstng P&A on 1 W10831586 (trap) and 1 W10474367 (bellow) and 1 W11033860 (cntrl-elec) and 1 W10443885 (latch) and 1 W10448876 (water level switch)"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78411
John L.
Job Details: 06/21/2021
"Inspected unit, icemaker broken. Replaced icemaker, issue resolved."
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Corpus Christi, TX 78411
John L.
Job Details: 06/21/2021
"Inspected unit, issue machine will not stop. Drum continues to tumble when timer times out. Replace timer to resolve issue.; ordrng 1 W10745655 (timer)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS
Near Corpus Christi, TX 78414
Adam
Job Details: 06/21/2021
585 3911. Unable to gain access to apartment. Customer does not wish to have anyone in the home when they are not present. Rescheduled.; schdld next appmnt for 6/28 MON !
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78418
John L.
Job Details: 06/21/2021
"F7E6 motor speed faultViewed unit from below, issue with actuator, service pointer on issue. Replace actuator to resolve.; ordrng 1 W10815026 (actuator)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Victoria, TX 77904
Jim
Job Details: 06/19/2021
"Install gearcase and rotor to washer. Calibrate washer, and test. Washer working as designed."
We serviced a
WHIRLPOOL UPRIGHT / CHEST
Model WSZ57L18DM00
Near Victoria, TX 77904
Jim
Job Details: 06/19/2021
Install alarm kit. Check freezer for unusual behavior. Freezer working properly and as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78260
Douglas H.
Job Details: 06/19/2021
"Last trip found needed washplate as old one ceased to gear shaft. This time removed old wash plate and replaced gearcase, shifter, drive assembly and wash plate to resolve the issue. Upon testing found the unit still doing the same thing. Found to have a defective gearcase. Reordering gear case and also ordering hub just in case. Parts are covered. Will collect labor upon completion of the repair. ; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near San Antonio, TX 78260
Douglas H.
Job Details: 06/19/2021
Last trip had defective ui console. Replaced console to resolve the issue. Unit now functioning properly. No further issues at this point. Per sb web this part still under KA limited part warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78249
Douglas H.
Job Details: 06/19/2021
Last trip had defective lid latch. Replaced lid latch to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS02
Near San Antonio, TX 78256
Douglas H.
Job Details: 06/19/2021
"Last trip found faulty control, ui control and control panel. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point. Collected labor costs. Per sb web these parts are still covered."
We serviced a
LG REFRIGERATOR
Model LFX25974ST/01
Near Boerne, TX 78006
Douglas H.
Job Details: 06/19/2021
Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Robstown, TX 78380
Adam
Job Details: 06/18/2021
Spectrum of unit shows error code for long drain directly relates to customers complaint of unit not training. Further inspection shows water valves are not working very well. Replace drain pump and water valve to resolve issues.; rqstng P&A on 1 W11096267 (valve) and 1 W10727777 (pump-water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Victoria, TX 77904
Michael
Job Details: 06/18/2021
"Door not closing properly per customer. The door mullion wasnt working properly, made adjustment, it is opening and closing properly, also tightened loose door handle."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW
Near Inez, TX 77968
Michael
Job Details: 06/18/2021
"The cycle doesnt finish per customer. F6E3 UI not communicating with the ACU, F3E1 water level system error , cleared error codes and installed the pressure sensor, ran a diagnostics test, its filling and draining properly, completed with no issues or error codes. Tested the UI, no stuck keys, the appliance is common and working normal, if the issue continues please order the UI before going back out."
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near Victoria, TX 77901
Michael
Job Details: 06/18/2021
"Before installing the new control I check the wall out key it was plugged into,p, shows that the hot and ground are reversed. Got my extension cord and used a different outlet, I was able to get into diagnostics. F5E2 door stuck closed, F6E4 float switch open error codes. Ran a diagnostics test, completed with no issues or error codes, the appliance is working normal."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77904
Michael
Job Details: 06/18/2021
"Not heating per customer. Ran the appliance, no heat, tested the wall outlet, there is no power. Explained to the customer they have the wrong wiring for a 220 outlet, need to get a qualified person to correct the problem."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Kingsville, TX 78363
John L.
Job Details: 06/18/2021
"Install new evaporator fan motor, evaporator fan is running and issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Corpus Christi, TX 78418
John L.
Job Details: 06/18/2021
"Installed new compressor and UV dryer, vacuumed and charged unit. You need held vacuum, and unit held charge. Charged unit with refrigerant 6 ounces, unit is cooling ran test for to reconfigure components. Issue resolved"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Portland, TX 78374
John L.
Job Details: 06/18/2021
"Installed components, tested. Unit is heating and getting to temperature, light in oven is remaining on. Tested components, all components tested fine until testing for control board. Testing at connectors on board, board is out putting the power to light. When hitting button for light to power off, unit beeps to confirm selection voltage remains. Possible bad relay on control board and will need to be replaced to resolve this issue.; ordrng 1 W10828144 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC1
Near Rockport, TX 78382
John L.
Job Details: 06/18/2021
"Inspected unit, found corrosion on control board. His corrosion is most likely causing issues with unit. Replace control board and re-calibrated unit, ran test cycle on unit. Unit completed test cycle without issue. Issues on this unit have been resolved."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78415
Adam
Job Details: 06/18/2021
Customer complaint of unit filling washing and then not rinsing or dumping water before rinse. Inspection of unit shows error code for long film. Further inspection shows customer had hoses backwards which will cause concerns customer states in complaint. Switched hoses calibrated unit. Drain hose into drain stem is correct the unit is backfilling from drain pipe Into the home. Advise customer they will have to contact professional plumber to fix that issue. Issue resolved
We serviced a
JENN-AIR ICEMAKER
Model JIM158XYRS1
Near Rockport, TX 78382
John L.
Job Details: 06/18/2021
"Inspected unit, found Freon leak on evaporator. Will need to replace compressor and evaporator to resolve this issue. Unit has warranty on parts only customer will have to pay labor fee.; ordrng 1 W10536005 (compressor) and 1 W10218037 (evaporator)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW
Near Aransas Pass, TX 78336
John L.
Job Details: 06/18/2021
"Inspected unit, found issue to be with door switch, when replaced all other components regained function.; used 1 W11384469 (Switch) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Ingleside, TX 78362
John L.
Job Details: 06/18/2021
"F0E5 off balanceF7E6 motor faultChecked under unit, issue is with actuator. There has been a service pointer out for several months about issue, service pointer #W11531483. Will order actuator to resolve issue.; ordrng 1 W10815026 (actuator)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Corpus Christi, TX 78412
Adam
Job Details: 06/18/2021
Stop component calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Corpus Christi, TX 78413
Adam
Job Details: 06/18/2021
Install components tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Corpus Christi, TX 78414
Adam
Job Details: 06/18/2021
Inspection of unit shows error code for stuck button. Customer complaint of lid lock light continuously flashing. Manually testing lid lock shows excellent functionality. But manually testing unit for agitate and spin shows motor has locked up and not responding. Replace motor capacitor cam and belt to resolve issue. I have marked up for authorization required but this particular unit comes with an extended warranty of 10 years on the motor specifically. Have not scheduled return date pending part arrival; rqstng P&A on 1 W10006487 (motor-drve) and 1 W10625046 (capacitor) and 1 W10006354 (Cam) and 1 W10006384 (belt) and 1 W10597177 (actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Corpus Christi, TX 78412
Adam
Job Details: 06/18/2021
Inspection of unit shows several error codes long Phil long drain and water hazard. Even though unit will let me go into a diagnostic setting none of the functions will actually manual testing of drain pump lid lock water valves show no response. Will need to order control board main harness drain pump interface and lid luck to resolve issue. Have not set return date pending part arrival; ordrng 1 W11479879 (Control) and 1 W11096267 (valve) and 1 W11130935 (Harness) and 1 W11112918 (Fascia) and 1 W10590949 (hose) and 1 W11259498 (Drain pump) and 1 W11032875 (Lid lock) and 1 W11405458 (Lower harness)
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near San Antonio, TX 78232
Jim G.
Job Details: 06/18/2021
Replaced all parts. Issue resolved. Unit tested properly. Collected PSC.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78225
Jesus C.
Job Details: 06/18/2021
Tested unit. Actuator disconnected from cam assembly. Need actuator. ; ordrng 1 W10913953 (SHIFT ACTUATOR)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78207
Jesus C.
Job Details: 06/18/2021
Installed motor. Ran drain and spin cycle. When basket starts slowing down noise comes back. Will need new gearcase. ; O-emld tckt
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830IL01
Near Boerne, TX 78006
Douglas H.
Job Details: 06/18/2021
"Last trip found faulty ui board, and both acu boards. Replaced all parts to resolve the issue. Unit performing as designed now. No further issues at this point."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Sebastian
Job Details: 06/18/2021
Replaced water valve and tested unit unit is now making a good wash good to go
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS31ES0JS01
Near San Antonio, TX 78258
Sebastian
Job Details: 06/18/2021
Now that unit was not hot I was able to remove unit and confirm that the power is dead at one leg it is a four wire 240 V supply black leg is dead on the circuit customer must have electrician service the circuit breaker
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB00
Near San Antonio, TX 78248
Jim G.
Job Details: 06/18/2021
Collected service fee. Discover misinstalled filter Correct filter placement. Issue resolved.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Schertz, TX 78108
Zachary
Job Details: 06/18/2021
"Replaced console and intermittent activity has been fixed. Oven light was still on. Checked switch assembly and adjusted which fixed light issue. Microwave oven is now working as designed. If light issue arises again order part# W10618131, motorized latch."
We serviced a
JENNAIR REFRIGERATOR
Model n/a
Near San Antonio, TX 78223
Jesus C.
Job Details: 06/18/2021
Tested unit. Drain line clogged. Cleared drain. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW
Near San Antonio, TX 78211
Jesus C.
Job Details: 06/18/2021
Tested dryer. Unit not heating. Found wiring at terminal block damaged. Repaired wiring. No further issues. Job complete.