We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kingsville, TX 78363
Adam
Job Details: 01/05/2023
Customer complaint of unit no longer responding will not start. After removing front panel to inspect unit theres a large infestation of roaches several pictures in SD-QuickPic showing infestation. I Unfortunately had to explain to customer that due to the issue of roaches they have negated their warranty. Country care team document. SR#7735366723
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Kingsville, TX 78363
Adam
Job Details: 01/05/2023
Customer declined service. Unit is out of warranty
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kingsville, TX 78363
Adam
Job Details: 01/05/2023
Customer complaint of units not working all the time. Inspection of unit shows air codes for shifter fault long drain stuck button and over suds. Manually testing each individual function shows normal activity with no issue. Calibrated unit and ran verification cycle again all functions are working as intended. Customer states that sometimes unit will work with no problem but will stop mid cycle for no reason. Unable to duplicate customers concern or issue with the unit.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Fredericksburg, TX 78624
Drew
Job Details: 01/04/2023
Upon arrival customer stated unit was taking a few cycles to dry clothes. Used a dryer vent test kit found bad air flow on the home side. Home side vent would need to be cleaned to resolve issues as unit is getting to proper temp with proper air flow
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Adkins, TX 78101
Daniel
Job Details: 01/04/2023
Customer reported unit not drying properly as well as minor rust on front panel. Upon arrival tested unit in diagnostic mode. I found that all components are functioning as they should. Dispenser is dispensing rinse aid and soap as needed and heater is kicking on properly. I found that unit is getting filled with cold water. Let customer know for the best wash/dry to run hot water in the sink before starting up unit to ensure unit is getting filled with the proper temperature water. Called techline to see what they say about the minor staining/rusting. After sending pic techline stated that staining does not look like rust and that they could use a stainless steel cleaner. Tech line stated If staining does not come off that we could replace panel but it would not be covered under warranty. Relayed all info to customer. Installed tie wire to drain hose under sink. Found no issues at all with unit. SR 7735418483 ; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Adkins, TX 78101
Daniel
Job Details: 01/04/2023
Customer reported water valve cracked and leaking. Upon arrival found faulty water valve. Replaced water valve and tested. Unit now functioning as designed without any leaking.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model RF18HFENBSR/US00
Near San Antonio, TX 78256
Sebastian
Job Details: 01/04/2023
Customers, phone line is not working pulled up to the neighborhood which is gated no code provided by customer no contact information that appears to be working. Waited 10 mins at gate
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near San Antonio, TX 78222
Daniel
Job Details: 01/04/2023
Customer reported shattered cooktop. Upon arrival found shattered cooktop which caused functional failure. Customer stated cooktop shattered while cooking. Installed new cooktop. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78223
Daniel
Job Details: 01/04/2023
Upon calling customer to confirm time of arrival customer stated she is only available after 1pm. I wont be in town during that time. Rescheduling customer for 1/13.; schdld next appmnt for 1/13 FRI !
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78221
Daniel
Job Details: 01/04/2023
Customer reported unit not spinning properly. Upon arrival found no error codes. Tested unit in diagnostic mode and found that when unit would try to spin the gearcase would make an excessive grinding noise and it was not spinning correctly. Checked actuator and cam and both were proper without any damage. Issue is faulty gearcase. Ordering gearcase. Will return with part needed to complete repairs.; ordrng 1 W11454734 (Gearcase assembly) and 1 W10913953 (Actuator)
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78211
Daniel
Job Details: 01/04/2023
Upon arrival customer stated unit had already been serviced and fixed by another company. Service no longer needed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78239
S
Job Details: 01/04/2023
Upon arrival customer stated unit would take a while to fill with water. Tested unit and verified that the cold water had very low water pressure. Checked hot water and saw that it was even lower. Customer stated that this past freeze that her pipes busted causing low pressure. Unit has no error codes. Advised customer to have a plumber fix the water pressure issue. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Universal City, TX 78148
S
Job Details: 01/04/2023
Upon arrival customer stated unit would not power on. Tested unit and found that if I unplug the unit the units drain pump would kick on but the display did not work. Replaced the control and issue persisted. Verified bad dc voltage to the ui. Ordering 1 W11116422 control panel, W11084672 ui housing, W10566903 jumper to resolve issue. ; ordrng 1 W11116422 (Control panel) and 1 W11084672 (Ui housing) and 1 W10566903 (Jumper)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Cibolo, TX 78108
S
Job Details: 01/04/2023
Upon arrival customer that they canceled the appt. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Schertz, TX 78154
S
Job Details: 01/04/2023
Upon arrival customer stated unit would not dry past 5 minutes on every cycle minus timed. Removed bottom panel after ohming out the temp sensor. Verified an open line. Noticed harness was not connected. Reconnected harness and tested unit. Customer also stated door would not close. Replaced strike and catch. Adjusted door as well. Door now closes. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Garden Ridge, TX 78266
S
Job Details: 01/04/2023
Upon arrival customer stated I was to check the ventilation and if it needed to be cleaned then clean the unit and or the ventilation. Walked outside to check vent trap and customer and I noticed the trap was completely clogged. Customer stated that he would get a ladder and clean out the trap and remove the lint. The error code was bad ventilation related. Customer stated that he needed his washer checked out as well. The customer has an appt set for the washer. Removed dryer from the wall to check the air flow. Air flow is really good and stated the issue was due to the clogged lint trap. Reassembled unit to cavity. no further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS
Near Windcrest, TX 78239
S
Job Details: 01/04/2023
Upon arr iso customer stated units freezer door had a dent. Verified issue. Replaced faulty freezer door with new. Tested unit and unit functions ass designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78218
S
Job Details: 01/04/2023
Upon arrival customer stated units rc light switch was broken. ordering 1 W11123941 light switch to resolve issue. ; ordrng 2 W11123941 (Light switch)s
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78218
S
Job Details: 01/04/2023
Upon arrival customer stated the unit would make a high pitched sound in spin mode. Intermittently. Last time it made the sound was 12/11/22. Contacted tech line and per tech line we must have a fault in the rotor gearcase area. Removed rotor and noticed oil from the gear case. Per tech line replace the gear case and rotor. Ordering 1 W11260238 rotor which is oos. DeAndrew-sr-7735415126; ordrng 1 W11260238 (Rotor)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DP01
Near San Antonio, TX 78255
Sebastian
Job Details: 01/04/2023
Found that UI is acting erratically turning on functions by itself even is going as far as bake all the functions work on their own in test mode, showing UI failure error codes, ordering the UI along with the signal harness, returning with the control to do the control, the UI, the signal harness, and to add a noise suppressor to the 120 feed on the control. You are a panel that was delivered to customer is actually not a UI but another control.; ordrng 1 W11232121 (Ui panel stainless) and 1 W11132990 (Signal harness) and 1 12001500 (Noise supp)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78255
Sebastian
Job Details: 01/04/2023
Compressor turned on once showing a good frost pattern, but afterwards would not kick on consistently compressor extremely hot, ordering all seal system parts to ensure no restrictions. Picked up unit for repair ; ordrng 1 WPW10605286 (Compressor) and 1 WP2313624 (Condenser) and 1 WPW10206473 (Coil) and 1 WPW10534030 (Gas valve) and 1 WPW10218037 (Evap)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Sebastian
Job Details: 01/04/2023
S17304 special project. Confirmed bad style heater
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Fredericksburg, TX 78624
Drew
Job Details: 01/04/2023
Upon arrival received error code F7e1, f7e7. Bad capacitor. Ordering capacitor; ordrng 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Fredericksburg, TX 78624
Drew
Job Details: 01/04/2023
Customer wanted both units serviced at one time, rescheduling with 111340; schdld next appmnt for 1/11 WED AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78251
Garry
Job Details: 01/04/2023
Customer complaint of slow water through dispenser. Removed Filter from Housing and found water flow in-spec. Advised customer to obtain replacement filter prior to technician return. New filter to be installed and Filter Head replaced should issue persist. Ordering Filter Housing (WPW10394053) and confirmed all with WPL Techline (SR# 7735418589 TJ). Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10394053 (Filter Housing)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near San Antonio, TX 78253
Garry
Job Details: 01/04/2023
Previous tech found physical damage to Control Panel. Replaced Panel (W11026866) to address issue. Tested to complete. Job complete, unit is good to go. No further issues at this time. Structure unoccupied and repair was made without supervision at builders directive. Videos of arrival and departure available upon request.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78253
Garry
Job Details: 01/04/2023
Arrived to find freezer totally frozen and FC Door immobilized by ice. Advised customer to thaw unit and technician would return to execute repairs on Friday, Jan 6, at 12pm. ; schdld next appmnt for 1/6 FRI 12-4
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Garry
Job Details: 01/04/2023
Customer complaint of gas smell during oven operation, never at idle. Previous visit found no leaks, but customer complaint persisted. Replaced Oven Burner (W11220387) & Safety Valve (WP98014893) to address issue, as confirmed with WPL Techline (SR# 7735113347 Rich). Bubble-tested each connection in gas supply circuit and found no leaks. Unit functioning as designed. Job complete, unit is good to go. No further issues at this time.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6241SR/AA
Near San Antonio, TX 78254
Jim G.
Job Details: 01/04/2023
I verified no other signs of air entry to the ice room. I replaced the icemaker and control per recommendation of previous tech. I replaced recommend parts. Issue is resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near San Antonio, TX 78260
Zachary
Job Details: 01/04/2023
Gained access to RC evaporator by taking deli drawers and both refrigerator doors off. The. The crisper drawer and deli drawer mullion then center drawer holder. Evaporator was not position correctly. Fixed using service kit. Thermistor was not secured properly. Fixed all issues according to service pointer. Powered up refrigerator and it is now working as designed. No other issues or error codes found.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42FKX01
Near San Antonio, TX 78258
Zachary
Job Details: 01/04/2023
Customer had water filter housing, replaced it and fixed a break in the line on the back side of refrigerator. Turned on water and those issues are resolved but now we are leaking from the valve next to the water filter housing. Ordering valve to resolve issue. Returning as follows.; ordrng 1 WP2313917 (Freezer single valve)
We serviced a
JENNAIR REFRIGERATOR
Model JCB2285KES
Near San Antonio, TX 78258
Zachary
Job Details: 01/04/2023
Checked refrigerator, issue is keeps tripping the breaker. Found unit not on its own circuit but was unable to replicate issue. Customer said it kept tripping the gfci on breaker and already had them replaced. Opened back of refrigerator and found it really clogged with dust. Cleaned all inside of unit. Customer is going to use washer outlet that appears to be on its own circuit to see if that resolves our issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near San Antonio, TX 78248
Zachary
Job Details: 01/04/2023
Checked refrigerator, issue is FC ice maker overflowing into bin and causing ice clumping. Found ice maker funnel frozen up causing the overflow. Removed ice maker and obstruction. Also noticed fill tube was not properly set into cabinet. 1 wire was obstructing ice maker arm when turning on or off. Used tie wire to resolve that issue as well. Tested ice maker and it is now working properly. Refrigerator is now working as designed. No other issues or error codes found.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near San Antonio, TX 78230
Zachary
Job Details: 01/04/2023
Found issue to be glass lid unglued from front of assembly and will just pull up. This being a potential safety hazard if glass were to break. Found no other issues or error codes. Ordering lid and strikes to resolve issues. Returning as follows.; ordrng 1 W11404468 (Lid) and 3 W11457841 (Strike)s
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78213
Zachary
Job Details: 01/04/2023
Checked washer, issue is not proceeding through wash. Found error codes F8E1- no fill, long fill, F1E2- motor control fault. Calibrated washer, then tested could not replicate issue. Maybe just needed to be calibrated. washer is working as designed. No other issues or error codes found. If issue arises again order drive motor, belt, shifter and control.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78230
Zachary
Job Details: 01/04/2023
Replaced valve and calibrated washer. Ran diagnostic test cycle. Found no other issues or error codes. Washer is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Robstown, TX 78380
Adam
Job Details: 01/04/2023
Customer complaint of icemaker overfilling and dripping into refrigerator compartment. During time of appointment customer had water supply to refrigerator turned off in states issue has not happened since water has been turned off. Replace water valve icemaker and Fitting to resolve issue; ordrng 1 W10498995 (valve-inlt) and 1 W11249272 (fitting) and 1 W11321603 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Victoria, TX 77904
Michael
Job Details: 01/04/2023
Installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and works normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Victoria, TX 77901
John L.
Job Details: 01/04/2023
Customer got refrigerator replaced, Repairs no longer needed on unit good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Rockport, TX 78382
John L.
Job Details: 01/04/2023
Installed damper, chatter issue on unit has been resolved.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS
Near Corpus Christi, TX 78418
John L.
Job Details: 01/04/2023
During installation of components, found another compromised point where Freon leak has occurred. Found joint copper to aluminum on condenser to have fracture and was also point of leak that occurred within unit. Condenser will need to be replaced to completely resolve issue. Placing order for component.; rqstng P&A on 1 2313624 (condenser), states that autho needed
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Victoria, TX 77905
Michael
Job Details: 01/04/2023
The appliance is not heating and something got ahold of the door seal, tearing it. Checked voltage, voltage is good at wall outlet and appliance, no fluctuating when running. F4E4-L2 line voltage error, F2E1 stuck key, error codes, cleared error codes and ran the appliance, its not heating but continues to give error code F4E4-L2 line voltage error, everything checks out at the control, per tech sheet,possibly thermostats. Ordered parts and rescheduled the customer ; ordrng 1 WP3387747 (Element) and 1 W10763835 (Door seal) and 1 W11105178 (Motor) and 1 280148 (Cutoff-Tml) and 1 W11133021 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Corpus Christi, TX 78414
John L.
Job Details: 01/04/2023
Placed unit into diagnostics mode, pulled one code F0E3 overload. Ran a diagnostics wash cycle, cycle turned up nothing went through without issue. Recalibrated unit and tested unit on cycle to check if issue remains. Unit filled to proper level and washed without issue. Recalibration may have resolved issue customer was experiencing with unit.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Goliad, TX 77963
Michael
Job Details: 01/04/2023
There was no helper for this job, I went to the location anyway. I cleared out the error codes from previous. Cleaned out the weep holes in the bellow, ran a quick was diagnostics, the drain pump is activating but taking too long to drain. I was able to drain all the water out and got F9E1 error code, I was able to pull out the stackable unit to remove back panel. Removed the filter from the drain pump and found it completely clogged up with lint and dog hair, removed it all and cleaned it out it out with water. The customer didnt want to replace the drain pump, I put the filter back in place, put back panel back in place, pushed the stackable unit back in place and ran a quick wash diagnostics test again, completed with no issues or error codes, the water is draining properly and the appliance is working normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Corpus Christi, TX 78414
John L.
Job Details: 01/04/2023
Installed new icemaker, and control board kit. Issue on unit should be resolved.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Goliad, TX 77963
Michael
Job Details: 01/04/2023
Installed new suspension, calibrated and performed a diagnostics test, completed with no issues or error codes codes. Tested the spin cycle manually, its getting up to speed and no longer has a violent spin cycle, the appliance is working normal
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Robstown, TX 78380
Adam
Job Details: 01/04/2023
Customer complaint of oven not working control showing error code F1 E0 internal board failure. Replace control to resolve issues; ordrng 1 W11204487 (cntrl-elec) and 1 W11134841 (harns-wire)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78410
Adam
Job Details: 01/04/2023
Customer states same issue of working on unit previously there was no issue with start switch turning it on stay running no problem. Customer received unit back worked for a Few weeks and then reported the same issue. Problems either with the motor or timer. Ordering both resolve issue. Job should be to count for time and labor on motor replacement; ordrng 1 W10745655 (timer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Mathis, TX 78368
Adam
Job Details: 01/04/2023
Installed evaporator fan tested unit issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED4915EW1
Near Mathis, TX 78368
Adam
Job Details: 01/04/2023
Customer states driver does heat and will dry clothes but every now and then will leave a load not completely dry. Inspection of unit shows good voltage but has extremely poor airflow. Further inspection shows exhaust hose running from back of dryer to exhaust vent is coiled up and looked over at self several times causing restricted airflow. Advise customer to replace or clean existing hose And run hose as straight as possible with his fuse twist interns as possible. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Mathis, TX 78368
Adam
Job Details: 01/04/2023
Customer complaint of unit spring water from the back of water valve. Customer turned off unit and try to use it again the following day but no response from control no lights come on display. Replace water valve and control board to resolve issue; ordrng 1 W11577997 (Control) and 1 W10869800 (Water valve)
We serviced a
JENNAIR REFRIGERATOR
Model JS48CXFXDB00
Near San Antonio, TX 78258
Zachary
Job Details: 01/04/2023
Customer wanted built in refrigerator compressor and condenser service and cleaned while it is out of cabinetry. Removed front and top. Cleaned the whole cavity and SS components.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78244
S
Job Details: 01/04/2023
Upon arrival replaced faulty evaporator harness and thermistor with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JUIFX15HX00
Near La Vernia, TX 78121
Daniel
Job Details: 01/04/2023
Customer reported unit not producing any ice. Upon arrival found that unit would not fill. Customer stated she had changed the filter out 4 months ago and that it was ordered on Amazon. Removed filter and tested unit. Unit now successfully filled as needed. Tested all components in diagnostic mode and all components are functioning as needed. Compressor and condenser fan kick on as needed and evaporator has proper frost pattern. Issue was faulty filter preventing the unit from filling with water. Added tie wire to loose wiring. Unit functioning properly. Let customer know she needs a new filter and recommended buying factory filter instead of filters on Amazon as that could cause issues. Unit functioning as designed. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78227
Jim G.
Job Details: 01/04/2023
Valve was defective. The part was broken. Reordering. ; ordrng 1 W11645245 (Wpvalve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near La Vernia, TX 78121
Daniel
Job Details: 01/04/2023
Customer reported ice maker occasionally making small cubes. Tested ice maker harvest and fill. Ice maker harvested and filled successfully. Ice container had normal sized ice in it. There were a couple of small ice cubes. Called tech line and we found that there was a 2oz water difference when dispensing water with filter then without the filter. Tech line states that issue is probably filter related and for the customer to keep an eye on unit after installing new filter. Customer will order new filter and see how the cubes come out. Sr 7735421672
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78245
Garry
Job Details: 01/04/2023
Customer complaint of DW not washing dishes. Arrived to find F4E3 (Wash Motor Not Running) error code in diagnostics. Ran Quick Diagnostic Cycle and found Wash Motor indeed not running. Motor and ACU on order but not yet received. Please schedule for soonest availability once parts arrive. ; O-emld tckt
We serviced a
SAMSUNG OVEN GAS
Model NX60T8111SGAA
Near San Antonio, TX 78245
Jim G.
Job Details: 01/04/2023
I verified an open igniter. Bake. Part is OOS. Please schedule asap. M; ordrng 1 DG94-01441A (Igniter)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near San Antonio, TX 78256
Sebastian
Job Details: 01/04/2023
Replaced gearcase a 2nd time along with cam and belt customer to monitor
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Boerne, TX 78006
Drew
Job Details: 01/04/2023
Upon arrival received f7e1, f5e3 error codes. Ran diagnostics unit just hummed. Checked ohms on capacitor and showed open. Re ordering capacitor and wrote part mgr to try and have it expedited. Scheduling for my first availability, if another tech has openings and if part is available customer would want unit fixed right away; ordrng 1 W11307244 (latch) and 1 W11428524 (Capacitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78245
Garry
Job Details: 01/04/2023
Customer complaint of loose handles on unit. Tightened all handles to resolve issue. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DRYER
Model MGD7230HC1
Near La Vernia, TX 78121
Daniel
Job Details: 01/04/2023
Customer reported that unit will power off randomly sometimes and that she will try multiple plugs and unit will still not work but then will randomly turn back on. Upon arrival found error code F2E1 which is hmi stuck button. Tested unit and found unit functioning properly. Unit was not over heating or acting irregular. Igniter would ignite as it should and fluctuate as needed. Called tech line. Techline states to check all the wiring and that if all wiring is good to change out the control panel. Checked all wiring and found everything connected properly without any damage. Ordering control panel. Will return with parts to complete repairs.Sr 7735419972; ordrng 1 W11413567 (Control panel)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX535HPS01
Near La Vernia, TX 78121
Daniel
Job Details: 01/04/2023
Customer reported excessive noise from unit. Upon arrival found ice maker with proper amount of ice production. Tested ice maker through diagnostic mode and everything checked out to be working fine. All components functioning as they should. Compressor and condenser fan kicking on without any excessive noise. Found no issues with unit at all. Added tie wire to loose wiring. Unit functioning as designed. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, TX 78624
Drew
Job Details: 01/04/2023
Upon arrival replaced tub, basket, filter, screws, gearcase, cam/slider, cap, wash plate, spanner, harness, and lid lock to resolve noise and lock issues. Tested unit multiple times for leaks or noise, none present. No further issues at this point; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near San Antonio, TX 78254
Jim G.
Job Details: 01/04/2023
I verified a console. Replaced part. Issue is resolved.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS08
Near San Antonio, TX 78254
Jim G.
Job Details: 01/04/2023
Customer described issue was that there is condensation between the glass panes in the door. I checked with techline and spoke to Leon SR# 7735418109. I sent a picture to techline and they determined this is cosmetic damage and is therefore not covered.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78254
Jim G.
Job Details: 01/04/2023
I verified a faulty power cord assembly. ; ordrng 1 W11551294 (Power cord)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78250
Jim G.
Job Details: 01/04/2023
I verified a faulty wire harness. Rescheduling main acu as a precaution. ; ordrng 1 W11590868 (Harness)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Fredericksburg, TX 78624
Drew
Job Details: 01/04/2023
Upon arrival found unit to be shaking in spin more than it should. Suspension seems weak, ordering control and latch as there were issues putting it in and out of diagnostics ; rqstng P&A on 1 W11307244 (latch) and 1 W11162438 (cntrl-elec) and 1 W11130362 (suspension)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 01/03/2023
I verified a long drain, also a control error F1E2. The pressure sensor is failing. ; ordrng 1 W11419171 (Control)
We serviced a
WHIRLPOOL WASHER
Model WDT730PAHZ0
Near San Antonio, TX 78259
Jim G.
Job Details: 01/03/2023
I verified a malfunctioning motor. ; ordrng 1 W11085683 (Motor sump assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near San Antonio, TX 78254
Garry
Job Details: 01/03/2023
Customer complaint of standing water in DW and unpleasant odor. Confirmed customer complaint and found no stored fault codes in diagnostics. Ran Quick Diagnostic Cycle and found all loads and functions operating properly. Drain Pump working properly. Unit not filling with door open, nor is it filling with door closed in standby mode. Found no high loop in Drain Hose. Customer advised that machine isnt used often. Advised customer that standing water in Sump is normal and a feature of design, and unpleasant odor is due to infrequent use. Advised customer to clean unit with Affresh tablets. Corrected installation of Drain Hose and advised to monitor and request further service should issue persist. No leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Jim G.
Job Details: 01/03/2023
I verified a faulty open igniter. Replaced part. Unit tested properly thereafter.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78248
Garry
Job Details: 01/03/2023
Customer complaint of noise during operation. Physical inspection of unit found water under Deli Drawers, some ice buildup near RC Evaporator, and some frost accumulation on FC Evaporator Cover. Noise coming from FC Evaporator Fan. Found RC Evap Drip Tray bowed upwards in middle. Found Drain Extension clogged. Diagnosing as failure of drain, leading to accumulation of water and ice, creating fan noise. Cleared Drain Extension. As per Technical Service Pointer W11092686 Rev. G, ordering Kit (W11457241) to address issues. Scheduling follow-up for Friday, Jan 6, at 10am. ; ordrng 1 W11457241 (RC Evap Kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78254
Drew
Job Details: 01/03/2023
Upon arrival customer stated they had no ice production, attempted test modes to get harvest/fill cycles to work but wasnt. Tested voltage which wasnt present at ice maker. Checked wiring harness and found a few wires with no continuity indicating breaks in the harness. Ordering new door but part is OOS ; ordrng 1 W11566705 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Pleasanton, TX 78064
Daniel
Job Details: 01/03/2023
Customer reported freezer door not pushing in all the way. Upon arrival found that left side slider would not completely push in all the way as it should. You would have to use some extra force on the left side to get door to push in properly. Found no restrictions or damage on the slider or any of the drawer railings. Looks like issue is probably a faulty slider. Ordering both slider assembly brackets. Will return with parts to finish repair.; ordrng 1 W10625067 (Left assembly bracket/slider) and 1 W10625068 (Right hand assembly bracket/slider)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Sebastian
Job Details: 01/03/2023
Dropped off part as per customer rescheduling for install ; schdld next appmnt for 1/12 THU AM
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model NA
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 01/03/2023
Replaced cracked reservoir and tested unit working to spec
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Converse, TX 78109
S
Job Details: 01/03/2023
Upon arrival customer stated that the drain mode would intermittently work. Not often only once or twice a month. Customer would unplug the unit then the unit would work perfect. Found the F0E5 off balanced load and f0e3 for overload. Contacted tech line and per tech line clear the codes and if the issue persists replace the units control and drain pump. Advised customer to contact us if the. Issue pops again. We will need the drain pump w10876600 and W10812421 control board to resolve issue. Bruce-sr-7735407302
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Cibolo, TX 78108
S
Job Details: 01/03/2023
Upon arrival replaced faulty terminal and heater with new. Reassembled unit in cavity and tested unit. Units heater is fully functional. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Schertz, TX 78108
S
Job Details: 01/03/2023
Upon arrival customer stated unit would take multiple cycles to dry. Removed unit from cavity and removed a large amount of lint in the wall. Checked ventilation outside of the house and noticed the trap had lint blocking it. The trap is on the top of the house. Advised customer to contact the builder to remove the lint trap to have proper air flow. Customer states they will contact the builder as they just moved in 6 months ago. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78233
S
Job Details: 01/03/2023
Upon arrival replaced faulty ui and ice maker with new. Tested unit. Ice maker harvested and filled with water. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78260
Sebastian
Job Details: 01/03/2023
1537278608 order number the compressor that was fast tracked to the customer as major damage on it the electrical pins are bent pictures attached cannot install this compressor called third-party whirlpool line who is going to provide another compressor in special packaging having them send it directly to warehouse; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78259
Sebastian
Job Details: 01/03/2023
Replaced sensor and ui still no feedback up to ui. Can see feed back all the way to main control. Pathway in continuation be damaged ; ordrng 1 W11618917 (Board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78244
S
Job Details: 01/03/2023
Upon arrival customer stated unit would module not cool in the rc and fc compartments. Customer stated he had another repair company come out and found the issue to be a ss issue. Tested unit and found that the unit did have a restriction due to the SS. Customer stated that he would,be buying a new unit and not proceeding with the repair. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near San Antonio, TX 78228
Sebastian
Job Details: 01/03/2023
changed out UI and harness found that I am still getting power up to the UAB. DUI is not starting up. Call Tech Line Tech Line proceeded to inform me that the unit is showing that its not compatible software between the two controls. Both controls have been changed out. Tech Line is asking that we order a control specifically from Whirlpool. Putting in order to parts team.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78240
Jim G.
Job Details: 01/03/2023
Please reschedule. Parts on way. Per Paige. ; O-emld tckt
We serviced a
KITCHENAID MICROWAVE OVEN
Model KHMS2056SSS3
Near San Antonio, TX 78213
Garry
Job Details: 01/03/2023
Contacted customer en route to advise of eta and to confirm customers understanding of billing arrangement. When informed that manufacturer was covering only diagnosis/initial visit & that parts and labor would be out-of-pocket expense, customer canceled appointment and pledged to address billing with manufacturer prior to rescheduling. Additionally informed customer that, due to the age of the unit in question, select parts had been phased out of production and/or discontinued. Customer thankful for information and is to seek replacement of unit. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Boerne, TX 78015
Drew
Job Details: 01/03/2023
Upon arrival customer stated unit had been working correctly since the defrost. Checked all controls, thermistors, and defrost sensor to verify unit was in fact functioning correctly. No further issues at this point. Advised customer to keep a eye on it in case the issue arises again
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78201
Garry
Job Details: 01/03/2023
Customer complaint of shaking and vibration during operation of washer. Confirmed customer complaint and found issue to be faulty Suspension. Replaced Suspension Kit (W11130362) to address issue and tested unit to find vibration eliminated. No leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Boerne, TX 78006
Drew
Job Details: 01/03/2023
Upon arrival received error code f6e1, ordering control and oven sensor. Also found 2 infinity switches that have play in them ordering switches also. Control shows psp/oos ; ordrng 1 W11528249 (Control) and 1 WPW10181986 (sensor) and 2 WP3149404 (switch-inf)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78252
Garry
Job Details: 01/03/2023
Due to issues with routing and logistics, informed customer that technician unable to arrive in timely manner for todays service appointment and appointment would be best rescheduled. Please schedule for soonest availability. ; O-emld tckt
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830IL01
Near Boerne, TX 78006
Drew
Job Details: 01/03/2023
Upon arrival found last tech ordered wrong part. Ordering correct part to resolve issue. Also found denting on unit that the customer is contacting installers on ; ordrng 1 W11248652 (blower)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78264
Daniel
Job Details: 01/03/2023
Returned with parts needed. Upon arrival found that customer had built custom cabinetry around the unit. Tried getting unit out multiple times but unit would not come out. Raised the feet completely but somewhere in between the unit was being squeezed by cabinetry preventing the unit from being pulled out. Let customer know I would need the unit to be fully accessible to be able to change out the necessary parts and that i am not able to take apart cabinetry. Rescheduling appointment. Customer stated they will have unit pulled out on next visit. ; schdld next appmnt for 1/17 TUE !
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Somerset, TX 78069
Daniel
Job Details: 01/03/2023
Unit out of warranty. Customer reported unit making squeaking noises every so often. Upon arrival tested unit. Unit successfully completed diagnostic cycle without making excessive noise. Gearcase was not leaking oil and suspension was proper without excessive bounce. Found no issues with unit but I let customer know that the gearcase could possibly be going bad and making squeaking/grinding noises that would get more excessive over time. Let customer know service call is good for 90 days.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78211
Daniel
Job Details: 01/03/2023
Customer reported unit one day froze up with all lights on and unable to get cycle to start. Upon arrival found when plugging unit in all the lights on the console would turn on. I was unable to get unit into diagnostic mode or even start a regular cycle. All components under unit looked proper without any damage to parts or wiring. Issue looks control related. Ordering control and lid lock assembly just in case. Will return with parts to complete repairs. ; ordrng 1 W11481108 (Control) and 1 W11569161 (Lower harness)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78242
Daniel
Job Details: 01/03/2023
Customer reported unit still does not drain and spin at the end of cycles. Upon arrival found error codes F1E2 and F7E6 which is motor control fault and motor fault. On last visit I had already replaced capacitor per techline. Cleared error codes and tested unit. Unit successfully completed diagnostic mode with no issues. All components functioning as they should. Unit spun and agiatated properly. Suspension was proper without excessive bounce. I replaced control as perhaps it was a control issue that was pre maturely stopping the cycle. Tested unit after replacing control and unit is functioning as it should. Unit functioning as designed. Customer shouldnt have issues with unit freezing up at a standstill and not draining.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78210
Sebastian
Job Details: 01/03/2023
Found evidence that unit has been tampered with customer. Just bought this product from a certain store. Definitely not one of the main ones. Found that the service stem on the compressor has been pierced specifically by a piercing tool. Cx under impression that service fee covered. Closing out call. Customers have pictures of the damage behind unit so that they may contact the seller to either provide a service fee to us so we can get the Sealed System work done or to provide a new unit
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78210
Sebastian
Job Details: 01/03/2023
Replaced broken agitator good to go
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near San Antonio, TX 78211
Sebastian
Job Details: 01/03/2023
Found defective drain pump. Damaged not related to weather