Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1573 customer reviews

Map of Helotes, TX

Great job.




Review of ApplianceCare

Friendly and knowledgable technician.


Map of San Antonio, TX

Fridge repair




Review of ApplianceCare


Map of San Antonio, TX

Poor Customer Service




Review of ApplianceCare

ACT needs to train their technicians in communication or revise policy how they communicate. After numerous services and replacements of same parts. I discussed with Doug that if last repair didn't fix problem that it was time make the call that refrigerator was unrepairable. He told me there was nothing he/ACT could do and that I would have to call Whirlpool to tell them refrigerator could not be repaired. I did call Whirlpool and they in turn told me me that company making repairs (ACT) would have to call. Here's my issue. When I told Doug I thought it was time to make the call, he should have either said "Okay, let's make the call while I'm here because they're going to have me test everything before they (Whirlpool) can call it unrepairable." Or, "Call the office and make an appointment for us to come back out and we can make the call together." Instead, he made it sound as though you were completely out of it. I understand it is not your policy to call it unrepairable, but communicating it in a way to the customer that infers that there's nothing more you could do, is poor customer service. He could have also told me that when I call Whirlpool that they would have ACT come out to assess the refrigerator one more time before they (Whirlpool) could claim it as unrepairable, but he did not. He lead me to believe that ACT would not be involved at all. When I expressed my frustration out how he handled the situation, all he would say is it's company policy that ACT cannot call appliance unrepairable. I understand that. What I don't understand is how he handled the situation. I did use strong language and I apologized for that, but I was trying to communicate his way of handling it showed poor customer service. He didn't like what I had to say and stormed out. PLEASE! Communicate with your staff full expectations in similar situations. Not, there's nothing else we can do. Not, when you know Whirlpool is going to have you come back to assess appliance before they'll (Whirlpool) make the claim that it is unrepairable.


Map of Corpus Christi, TX

Disappointing




Review of ApplianceCare

We had to wait 3 weeks with a broken refrigerator in a home with 3 small children. They told us we were on the emergency list and it took 6 days to come out and diagnose. Then another week before he could get parts and come back to “possibly fix it” because the technician wasn’t sure what caused our 6 month old refrigerator. We were very disappointed with the wait time it took to get our fridge repaired and disappointed with the knowledge of the technician.


Map of Roanoke, VA

Great




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Map of Elliston, VA

Good




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Map of Corpus Christi, TX

Not impressed




Review of ApplianceCare

Due to time restrictions for the technician he was not able to stay to pinpoint the exact problem. He said as long as it was cooling and other wise working not to worry about the noise we were orginally concerned about. My husband was at the house during the appointment not me. I was not impressed at all!


Response from ApplianceCare:

Thank you for giving us your feedback! Our customer's concerns are very important to us. I will be sure to bring your feedback to our manager in order to correct this in the future. Our office team will be reaching out to you soon.


Map of Roanoke, VA

Great




Review of ApplianceCare

The guy who fix my washer was very nice and fix my washer in no time .thank you very much


Response from ApplianceCare:

Thank you for writing a review!


Map of Corpus Christi, TX

Great and friendly service




Review of ApplianceCare

Adam was very prompt and professional. He answered all my questions efficiently


Response from ApplianceCare:

Thank you for writing a review!


Map of Hot Springs, AR

Quick and easy




Review of ApplianceCare

Good job done by Doug. Very satisfied


Response from ApplianceCare:

Thank you for writing a review!


Warranty Issues




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback. Though we have no affiliation with the warranty companies, we do apologize for any inconvenience you experienced. If there was anything we as the service company could have done to bring you 5-star service, please feel free to reach out and let us know.


John




Review of ApplianceCare

Appointment was on time, John fixed what was needed to be done. Also was professional about his job. Thanks


Response from ApplianceCare:

Thank you for writing a review!


Very kind polite




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Great Service. Personable. Solved the issue quickly.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Good service




Review of ApplianceCare

Arrived on time, clean and did not leave a mess. I wish we had more than 10 minutes notice.


Response from ApplianceCare:

Thank you for writing a review! We apologize for any inconvenience that the call-ahead caused.


Grace Balli




Review of ApplianceCare

Adam was very direct and completed the work in a timely manner.


Response from ApplianceCare:

Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Machines still leaks and we are going into second week of waiting for repair. Scheduling is awful. Service was worse.




Review of ApplianceCare

Not satisfied at all.


Response from ApplianceCare:

Thank you for giving us your feedback! We do apologize for any inconvenience you have experienced. Our office will be contacting you soon to set up a return appointment.


Very conscientious




Review of ApplianceCare

Very conscientious. Did a great job.


Response from ApplianceCare:

Thank you for writing a review!


Wonderful service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Great Service!




Review of ApplianceCare

Service was excellent, took little to repair appliance.


Response from ApplianceCare:

Thank you for writing a review!


very professional, on time, great job. Christian Thank you.




Review of ApplianceCare

Christian, knew what he was doing, my dishwasher is working great. Thank you for your time and your concern. I appreciate your help.


Response from ApplianceCare:

Thank you for writing a review!


Excellent Service!




Review of ApplianceCare

Mr. Golla was on time and knew right away what the issue was. He quickly completed the service and was on his way. I appreciate his professionalism and experience with the appliance. I thought that the guys who delivered the dishwasher would have done better than just hooking it up. Thanks sir!


Response from ApplianceCare:

Thank you for writing a review!


Very good




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Horrible




Review of ApplianceCare

He was rude, disrespectful , refused to fix anything on my washer, an needs to learn how to treat customers right and with respect!!!


Response from ApplianceCare:

Thank you for giving us your feedback. We do apologize for any inconvenience you experienced. Someone from our office will be reaching out to you soon, and I will inform my manager of your concerns.


Lajuana




Review of ApplianceCare

Great service.


Response from ApplianceCare:

Thank you for writing a review!


homemaker




Review of ApplianceCare

Jessie came and was able to determine how to solve my washer's problem. He was very polite and had me check his work to make sure he had done what I needed.


Response from ApplianceCare:

Thank you for writing a review! Jesse is a vital part of our team.


Kris




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Happy with the service




Review of ApplianceCare

It’s always a bit scary to use a repair service for first time. But Uriah was prompt, courteous and quickly diagnosed the problem. Repair went smoothly...and I could use my washer as soon as he left!


Response from ApplianceCare:

Thank you for giving us your feedback! Uriah is a vital part of our team.


Excellent Service




Review of ApplianceCare

The technician’s customer service as exceptional.


Response from ApplianceCare:

Thank you for writing a review!


Great service




Review of ApplianceCare

Great Service


Response from ApplianceCare:

Thank you for writing a review!


Whirlpool washer




Review of ApplianceCare

He’s tried so hard to get to the bottom of my washers issues


Response from ApplianceCare:

Thank you for writing a review!


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


great service




Review of ApplianceCare

Service was great, but results were the same. Whirlpool technician (Dave) the problem can not be fixed, and I would have to speak with customer service about replacement. Being this is the 5th time of dealing with this issue since my initial call in October,I would like to see about having this refrigerator replaced.


great service




Review of ApplianceCare

Uriah was prompt,courteous and took care of our issue.


Response from ApplianceCare:

Thank you for giving us your feedback!


Good service!




Review of ApplianceCare

Overall I was satisfied with the diagnosis of my appliances. Adam explained the options available to me and I was able to make a decision regarding the appliances.


Response from ApplianceCare:

Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Great work!




Review of ApplianceCare

Really good service, friendly technition, work was done right and fast.


Response from ApplianceCare:

Thank you for writing a review for us!


Excellent Work




Review of ApplianceCare

Jim did a great job. Kept after the problem and got it taken care of.


Response from ApplianceCare:

Thank you for writing a review!


great




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Excelente




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great Service




Review of ApplianceCare

Really knowledgeable and flexible. Came to our house to look at fridge but we had dishwasher problems. Instead of “passing the buck” to someone else he looked at it at ordered the part we needed.


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear that the service provided to you met your expectations!


Excellent Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Real nice guy




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Noisy Refrigerator




Review of ApplianceCare

Great service. Technician was very professional and fixed the problem.


Pleasant Technician




Review of ApplianceCare

Great service! The technician was very pleasant and explained everything. He listened to exactly what was wrong without assuming he knew it all!


Response from ApplianceCare:

Thank you for giving us your feedback!


Diana




Review of ApplianceCare

He did a great job!


Response from ApplianceCare:

Thank you for giving us your feedback! If there was any way we could have brought you 5-star service, please feel free to reach out and let us know.


Professional & knowledgeable tech




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


See opinion.




Review of ApplianceCare

Uriah was on time, professional, and friendly. Your company has a superior employee.


Response from ApplianceCare:

Thank you for giving us your feedback! Uriah is a vital part of our team.


Very good




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Very good




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


good job




Review of ApplianceCare

The only drawback was that we were without a refrigerator for three weeks. The repair service is only in the area one day a week. So, after spending a week trying to find someone to look at the fridge ( the local whirlpool dealer would not service the unit because he didn't sell it - we are travelling in an RV with a residential fridge in our trailer). We found you after calling whirlpool HQ. After we contacted you it took a week to get the serviceman here to diagnose the problem. Then another week to get the part in and get him back to us.


Response from ApplianceCare:

Thank you for giving us your feedback! We apologize for any inconvenience that you experienced. As we as a company expand, we do hope to get more techs and more availability for your area. Thank you for your patience with us, and we are glad to hear your service was otherwise satisfactory.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great Service




Review of ApplianceCare

Chris is very knowledgeable and did a great job!


Response from ApplianceCare:

Thank you for writing a review!


Great service and very knowledgeable




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great service!




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great, Super, Fabulous and Amazing




Review of ApplianceCare

Fast, efficient and effective. Everything was spot on. From scheduling to arrival, from diagnostics to repair. John was awesome and friendly. He explained everything and gave our concerns and problems the attention required. He worked fast but we never felt as if he was speeding through just to close to work order get out of there. He was outstanding.


Response from ApplianceCare:

Thank you for giving us your feedback! John is a vital part of our team who strives to complete each job efficiently and thoroughly.


Service was great and they were very friendly




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great service men




Review of ApplianceCare

Appreciate the way servicemen explained problem. Wish I had talked to them before buying this Whirlpool dishwasher. Should have gotten stainless Steele model.


Response from ApplianceCare:

Thank you for writing a review! If there was anything we as the service provider could have done to bring you 5-star service, please feel free to reach out and let us know.


Sylvia




Review of ApplianceCare

Thank you for your diligent service. You all were “Johnny on the spot”.


Nice person




Review of ApplianceCare

Chris called to let me know he was on his way & was a very nice person.


Response from ApplianceCare:

Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Great Service!!!




Review of ApplianceCare

Uriah did a great job!! He was very polite & left everything very clean.


Response from ApplianceCare:

Thank you for writing a review! Uriah is a vital part of our team.


Uriah is terrific! It’s the refrigerator.




Review of ApplianceCare

Uriah has tried everything he can think of to fix the refrigerator. Not quite 3 years old and he’s been out to fix it several times. At first it wouldn’t keep running, now it freezes EVERYTHING! Top and bottom. Will not pay the money for another extended warranty.


Response from ApplianceCare:

Thank you for giving us your feedback. We are frustrated to hear that the unit itself has not been performing as expected. Please do let us know if we as the service company could have done anything to bring you 5-star service.


owner




Review of ApplianceCare

Excellent job


Response from ApplianceCare:

Thank you for writing a review!


Great service




Review of ApplianceCare

After I figured out how to get my washer serviced, everything went very smoothly.


Response from ApplianceCare:

Thank you for writing a review!


Rod




Review of ApplianceCare

Highly professional, great service, very nice individual.


Response from ApplianceCare:

Thank you for writing a review!


Great service




Review of ApplianceCare

Tech seemed very knowledgeable


Response from ApplianceCare:

Thank you for giving us your feedback!


Great service experience




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Very professional and thorough.




Review of ApplianceCare

Shawn was pleasant to work with and a total professional.


Response from ApplianceCare:

Thank you for writing a review! Shawn is a vital part of our team


Good service.




Review of ApplianceCare

Good prompt service.


Response from ApplianceCare:

Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know.


Fast Efficient Service!




Review of ApplianceCare

Steve is knowledgeable, professional and efficient.


Response from ApplianceCare:

Thank you for writing a review! Steve is a vital part of our team.


Fast Friendly Repair




Review of ApplianceCare

Response to problem was very quick on site repair man was professional courteous and everything the consumer would want out of repair technician


Response from ApplianceCare:

Thank you for writing a review!


Great service




Review of ApplianceCare

Very knowledgeable and helpful.


Response from ApplianceCare:

Thank you for writing a review for us!


Service Experience




Review of ApplianceCare

Courteous and professional, prompt arrival


Response from ApplianceCare:

Thank you for writing a review!


Repair to dryer




Review of ApplianceCare

Sherman was prompt, courteous and diagnosed the problem accurately.


Response from ApplianceCare:

Thank you for writing a review!


Great service.




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Barry




Review of ApplianceCare

Jim is awesome, he is always very professional and very courteous.


Response from ApplianceCare:

Thank you for writing a review!


Very Professional!




Review of ApplianceCare

Devon was always on time and courteous for the 2 visits.


Response from ApplianceCare:

Thank you for writing a review!


Great customer service




Review of ApplianceCare

Great communication with customer and service tech very friendly.


Response from ApplianceCare:

Thank you for giving us your feedback!


Pat




Review of ApplianceCare

Good service timely. Very helpful with difficult stove


No comment




Review of ApplianceCare


Great Service




Review of ApplianceCare

I was impressed that after my appointment was accidently cancelled, Richard put me on the schedule for the same day.


Great service.




Review of ApplianceCare

Fast and friendly service. Very happy with service!


Great Service




Review of ApplianceCare

Tommy - the technician, was Awesome!


Response from ApplianceCare:

Thank you for giving us your feedback


Rogena




Review of ApplianceCare

How can I rate with no service provided...? Chose average as a default.


Beth




Review of ApplianceCare

Service rep was prompt and thorough! Answered questions well and was courteous.


It is still BROKE!




Review of ApplianceCare

He is great! Has been here twice in past three months and it is still broke. It is only a 1 year old washer. It is not Adams fault. He is great but needs to come back.


Patricia




Review of ApplianceCare

Great service


Great




Review of ApplianceCare

He is a great person & very helpful


Leaders




Review of ApplianceCare


Great Service




Review of ApplianceCare

Courteous and helpful.


Murphy




Review of ApplianceCare

Thomas was efficient & thorough. Thank you.


Response from ApplianceCare:

Thank you for writing a review!


Knowledgeable and Efficient.




Review of ApplianceCare

My experience was excellent. Doug was on time, efficient and cheerful. He seemed to really enjoy his work.


Response from ApplianceCare:

Thank you for writing a review! Doug is a vital part of our team


Great service




Review of ApplianceCare

Christian was very professional and helpful.


Response from ApplianceCare:

Thank you for giving us your feedback! Christian is a vital part of our team.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Awesome




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Not happy




Review of ApplianceCare

After the man worked on our oven now the drawer under oven no longer goes in and out smoothly


Response from ApplianceCare:

Thank you for giving us your feedback! Our office will be reaching out to you soon to discuss a return appointment.


Doug




Review of ApplianceCare

He is a true professional


Response from ApplianceCare:

Thank you for writing a review!


Carmen




Review of ApplianceCare

Great Job


Response from ApplianceCare:

Thank you for giving us your feedback


Mission Impossible - Mission Complete




Review of ApplianceCare

Uriah was very professional in evaluating the problem ( Clicking Noise ) when the Dryer was running. After disassembling the cabinet and testing running the dryer, the clicking almost disappeared. After cleaning in the internal parts of the dryer and reassembling the unit all was running well and the "Mission" was complete.


Response from ApplianceCare:

Thank you for giving us your feedback! We are glad to hear your experience with the service provided met your expectations.


Great Service




Review of ApplianceCare

The service team was outstanding and most helpful in answering our questions!!!


Response from ApplianceCare:

Thank you for writing a review for us!


Whirlpool fridge repair




Review of ApplianceCare

Great service


Response from ApplianceCare:

Thank you for giving us your feedback!


Jackilene




Review of ApplianceCare

Devon was great. The part that had to be ordered took entire too long but that’s not his fault.


Response from ApplianceCare:

Thank you for giving us your feedback!


Worthless




Review of ApplianceCare

The tech did absolutely nothing. Made an assumption of what was wrong without even looking at the part he assumed was causing the noise, then lied on the service form that he cleared it and the noise was gone. Machine is still making noise and I’m requesting Maytag never use this company again


Response from ApplianceCare:

Thank you for giving us your feedback. We do apologize for any inconvenience that was caused through this process. Someone from our office will be reaching out soon to discuss these concerns with you


Great Service and Followup Assistance!




Review of ApplianceCare

Mr. Felton was the third Tech that came to service our Dryer which was making a loud noise. He ordered the necessary part and returned two days later to repair dryer. He was professional, patient and very pleasant. Unfortunately, we had to call him back because we couldn't get our washing machine to run; the water valve was turned off during repair service, and we couldn't figure out how to turn it back on. Of course, Mr. Felton came right in and turned the valve with no problem. We really appreciated Appliance Care and Mr. Felton's prompt attention and assistance.


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear that the service provided to you met your expectations.


Appointment




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Come back, Ivan




Review of ApplianceCare

Ivan was great, however the fridge is now making a knocking sound.


Response from ApplianceCare:

Thank you for writing a review! Someone will be reaching out to you soon to schedule a return visit


gifford




Review of ApplianceCare

It superior


Response from ApplianceCare:

Thank you for writing a review!


the door to the dryer was not closing




Review of ApplianceCare

the gentleman that came to my house was very polite and went straight to the problem. He was courteous and professional. I am very pleased.


Response from ApplianceCare:

Thank you for writing a review!


Compressor replacement




Review of ApplianceCare

Yea


Response from ApplianceCare:

Thank you for giving us your feedback!


Great Service, loved the flexibility to my schedule.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Donna




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Great job




Review of ApplianceCare

The work was done efficiently and effectively. We were informed of arrival of tech and he was here within the prescribed time window


Response from ApplianceCare:

Thank you for writing a review!


refrigerator repair




Review of ApplianceCare

We had a lightbulb. It was replaced with a dim bulb for which we were charged. I had to replace the installed bulb with our original bulb.


Refrigerator rattling




Review of ApplianceCare

Jim was very nice and patient. Unfortunately the refrigerator would not make the sound while he was here.


Response from ApplianceCare:

Thank you for writing a review! We hope to be able to solve the issue when it arises again.


Diligent service




Review of ApplianceCare

While it took three visits and my husband assisting, we were happy with the emails and phone calls and true time windows that let us know where we were in the process as our parts were being ordered and work actually scheduled and completed.


Response from ApplianceCare:

Thank you for writing a review! We do apologize for any inconvenience you experienced but are glad to hear the issue was resolved.


Dryer Repair




Review of ApplianceCare

Technician was very quick in fixing dryer. Unfortunately, it took several weeks before they came out to fix it.


Good service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Homeowner




Review of ApplianceCare

Outstanding service and prompt response


Response from ApplianceCare:

Thank you for writing a review!


Great service




Review of ApplianceCare

The technician was on time, courteous and knew his business. He replaced our ice maker promptly and left the area clean.


Response from ApplianceCare:

Thank you for writing a review!


Steven Golla




Review of ApplianceCare

Steve is outstanding!!!!


Response from ApplianceCare:

Thank you for writing a review!


Excellent Repairman very professional




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Great




Review of ApplianceCare

Well manor, every respectable, explained everything that what he was doing.


Response from ApplianceCare:

Thank you for writing a review!


Everything was good for a few days then the problem came back.




Review of ApplianceCare

Ezekiel diagnosed the problem of no water or ice pretty quickly. He couldn't fix it at the first visit as he had to get approval for the parts needed. He returned as he said he would and was able to fix the problem, but but around 3 to 5 days later the ice machine quit working again.


Response from ApplianceCare:

THank you for giving us your feedback. Someone will be reaching out to you soon to set up a follow-up appointment.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback


Good service




Review of ApplianceCare

Justin made sure to check things over and explained things thoroughly.


Response from ApplianceCare:

Thank you for writing a review!


Cooktop Stove issue




Review of ApplianceCare

Your Tech was business like and competent in his handling of the stove issue!


Response from ApplianceCare:

Thank you for giving us your feedback!


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Great Service




Review of ApplianceCare

Very Knowledgeable and Professional Technician..


Response from ApplianceCare:

Thank you for writing a review!


Great job.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great service!




Review of ApplianceCare

After a quick response to my call. The service Tech diagnosed the problem source and confirmed his findings with the manufacturer specialist. The part was ordered and two days later the part was installed on less than an hour. Very happy with the entire process.


Response from ApplianceCare:

Thank you for giving us your feedback on your service experience!


Great service!




Review of ApplianceCare

The technician arrived ahead of time, explained things thoroughly and resolved the problem. I am very pleased with the service.


Response from ApplianceCare:

Thank you for writing a review for us!


Stove




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Washer Repair




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Friendly, timely, great service




Review of ApplianceCare


Great




Review of ApplianceCare

He did great. Thanks


Response from ApplianceCare:

Thank you for giving us your feedback!


Excellent service




Review of ApplianceCare

Mr. Shawn was very respectful, professional and servicial


Response from ApplianceCare:

Thank you for writing a review! Shawn is a vital part of our team!


John




Review of ApplianceCare


Response from ApplianceCare:

Thank you for reviewing us


great service, not so great billing




Review of ApplianceCare

John was on time and professional. No complaints about the service call. We did receive a bill for a part that was completely covered by warranty, though. But a call to their home office quickly took care of it.


Response from ApplianceCare:

Thank you for giving us your feedback! We are glad to hear the issue with billing was resolved quickly for you.


Great customer service




Review of ApplianceCare

Excellent service


Response from ApplianceCare:

Thank you for writing a review!


Good service




Review of ApplianceCare


Great service, friendly technician




Review of ApplianceCare

Jim was great! He was friendly, knowledgeable, explained things in a way I could understand & fixed the problem. Thank you so much!!


Response from ApplianceCare:

Thank you for writing a review! Jim is a vital part of our team.


Great Service and Very Prompt




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback!


Conrad




Review of ApplianceCare

Great Service


Response from ApplianceCare:

Thank you for writing a review!


Problem not repaired.




Review of ApplianceCare

Nice guys, but the repairs they made did not solve the issues. Waited two weeks for appointment, now I have the recall scheduled for two more weeks. Brand new appliance so I shouldn’t have to wait a month to get it repaired.


Response from ApplianceCare:

Thank you for giving us your feedback. Your concerns will be sent on to be reviewed by management as we work to improve our company. We do apologize for any inconvenience you have experienced through this process, but we do intend to fix the issues at hand.


Great service




Review of ApplianceCare

The technician called and came when he said. He was courteous and did a good j9b.


Response from ApplianceCare:

Thank you for writing a review!


Good service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review! If there was any thing we could have done to bring you 5-star service, please feel free to reach out and let us know


Maytag Warrant Repair




Review of ApplianceCare

Even though this was a Maytag Warranty repair, service was quick. The technician was extremely. courteous and very knowledgeable about the Maytag Washing Machine. He repaired it quickly. The room was clean when he left.


Response from ApplianceCare:

Thank you for giving us your feedback!


Yolanda




Review of ApplianceCare

Jesus was very knowledgeable and very courteous. He knew exactly what he had to do on our dryer repair. We were very pleased with the service provided. Your company has a very good employee.


Response from ApplianceCare:

Thank you for writing a review! Jesus is a vital part of our team who strives to complete each job thoroughly and efficiently.


fast and friendly




Review of ApplianceCare

It was a pleasant experience having Justin in the house


Response from ApplianceCare:

Thank you for writing a review!


excellent




Review of ApplianceCare


Response from ApplianceCare:

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Magnificent service




Review of ApplianceCare

Punctual, professional troubleshooting


Response from ApplianceCare:

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Awesome Customer Service




Review of ApplianceCare

Doug was professional, knowledgeable and provided excellent customer service.


Response from ApplianceCare:

Thank you for writing a review! Doug is a vital part of our team.


Great service!




Review of ApplianceCare

Colton did an excellent job and he was very professional. Thank you!


Response from ApplianceCare:

Thank you for writing a review! Colton is a vital part of our team.


Very personable service




Review of ApplianceCare

Adam was friendly, thorough, and professional. Great experience!


Response from ApplianceCare:

Thank you for writing a review for us!


Incomplete




Review of ApplianceCare

Polite and quick. Not happy with the installation though. It sets crooked in the counter Top and is not secured to it either with the safety hardware supplies. It set 3/8 of an inch off from right to left. He advised it's position is something he feels whirlpool has to pay for.


Response from ApplianceCare:

I will send this over to be reviewed by management. There will be someone reaching out to you in the near future to discuss the issues that have gone unresolved.


Awesome




Review of ApplianceCare

Awesome service. Really cared about my satisfaction! Impressive


Response from ApplianceCare:

Thank you for writing a review!


Great service




Review of ApplianceCare

Fast , professional


Response from ApplianceCare:

Thank you for writing a review!


Kullen




Review of ApplianceCare

Repair still not complete


Response from ApplianceCare:

I have sent your feedback to be reviewed by management. We will be reaching out to you in the near future to set up a return visit.


Shawn is awesome!




Review of ApplianceCare


Response from ApplianceCare:

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Awesome!




Review of ApplianceCare


Response from ApplianceCare:

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Excellent customer service




Review of ApplianceCare

The technician that Appliance Care sent, Thomas, was very considerate and helpful. After he completed the repair on my washing machine, I asked if his company also repairs ice makers. He took a quick look at ours and realized it just needed to be defrosted. Will investigating the issue, he quickly tightened the freezer handle which had been loose due to over use by my kids. Thank you for providing such great service!


Response from ApplianceCare:

Thank you for writing a review! Tommy is a vital member of our team who strives to complete each job efficiently and thoroughly.


Good service




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Job Well Done!




Review of ApplianceCare

Excellent and professional service provided by Jim. He showed up on time, professionally diagnosed my Whirlpool oven, explained the repair needed and ordered necessary parts. When parts came in, he was right back to my house and fixed my oven. Jim was very knowledgeable and courteous. Thanks for a job well done!


Response from ApplianceCare:

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Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know!


Fast, friendly and very professional service




Review of ApplianceCare

From the start the customer service was excellent. The technician was very professional. Overall wonderful experience! Thank you!


Response from ApplianceCare:

Thank you for writing a review for us!


Kullen




Review of ApplianceCare

Horrible communication Have third visit scheduled for Monday And I had to innovate communication because repair was not done


Response from ApplianceCare:

Thank you for giving us your feedback. Our customers concerns are very important to us and will be reviewed to improve our business. We do apologize for and inconvenience that may have been experienced through this process.


Great service. He was very curtious




Review of ApplianceCare


Response from ApplianceCare:

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Great




Review of ApplianceCare

Very professional


Response from ApplianceCare:

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Great Service




Review of ApplianceCare

Even though I already told him the problem about my washer, Christian still continued the diagnostic test to make sure that there were no other problems. He answered my question satisfactorily. Professional.


Response from ApplianceCare:

Thank you for writing a review for us!


David




Review of ApplianceCare

Great communication, timely response and excellent customer service. Thank you!


Response from ApplianceCare:

Thank you for writing a review for us!


Very satisfied with response & service provided to my home.




Review of ApplianceCare

Service man was knowledgeable & courteous.Good experience.


Response from ApplianceCare:

Thank you for writing a review for us!


Great service




Review of ApplianceCare

Very nice and professional


Response from ApplianceCare:

Thank you for writing a review!


repair tech was the very efficient




Review of ApplianceCare

overall process was difficult and frustrating. took 4 appointments and three visits by a tech to fix the display panel of a new wall oven. should not have taken weeks. also tech would not pull out microwave above the oven to reach the electric outlet. had to geg builder to remove it. then at final repair tech first said he would not put microwave oven back in the wall, but then he did. I hope to never need services again .


Response from ApplianceCare:

Thank you for your feedback. We do apologize for any inconvenience caused, and we will review your concerns for future training of our technicians.


Great Service




Review of ApplianceCare


Response from ApplianceCare:

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Great service




Review of ApplianceCare

None


Response from ApplianceCare:

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awful customer service




Review of ApplianceCare

Took over 10 days to get parts that was told to us would be in within a few days . refrigerator went out lost food for second time in 7 weeks. Then called to get an invoice from Nov 7th 4 times only to keep getting the same invoice from Jan appt.


Response from ApplianceCare:

Thank you for giving us your feedback. We appreciate all of our customer's concerns and do look them over in order to better improve our company. We apologize for any inconvenience that was caused throughout this process


Fixed the problem




Review of ApplianceCare

Great except for how often they had to reschedule.


Response from ApplianceCare:

Thank you for giving us your feedback. We apologize for any inconvenience you experienced in the process.


Client




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback! If there was anything we as the service providers could have done to give you a 5-star experience, please feel free to reach out to our office and let us know. We are always trying to improve and bring the best possible service to our customers.


Very pleased!




Review of ApplianceCare

Our technician, Sherman, was very professional in his interaction and assistance in providing ample explanation of the issues we were experiencing with our appliances. Despite his best attempts to correct the problems, he was not able to correct the mechanical deficiencies designed into the equipment. he did make every effort to connect with technical support and determine the cause.


Response from ApplianceCare:

Thank you for writing a review! Sherman is a vital part of our team who strives to complete each job efficiently and thoroughly


Great job




Review of ApplianceCare


Response from ApplianceCare:

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Worst service experience in my life! 6 weeks of frustration. Paid $435 for work and parts; tech said Ice Maker working fine now. Said 24 hours to cycl




Review of ApplianceCare


Response from ApplianceCare:

THank you for giving us your feedback! We do apologize for any inconvenience you experienced. Our office will be reaching out to you soon.


Great service




Review of ApplianceCare

Very professional and honest


Response from ApplianceCare:

Thank you for giving us your feedback!


Great service




Review of ApplianceCare


Response from ApplianceCare:

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Stellar Service




Review of ApplianceCare

The man who serviced my washing machine provided stellar service . He diagnosed the problem and fixed it quickly.


Response from ApplianceCare:

Thank you for writing a review!


Friendly service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us your feedback. If there was anything we could have done to improve your experience from 3 stars to 5 stars, please reach out to our office as we are always wanting to learn and grow in how we serve our customers.


Great service




Review of ApplianceCare

Christian is always knowledgeable and quick


Response from ApplianceCare:

Thank you for writing a review. Christian is a vital part of our team.


Repaired




Review of ApplianceCare

He done fine


Response from ApplianceCare:

Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Great




Review of ApplianceCare

Very nice very professional


Response from ApplianceCare:

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Very professional and knowledgable




Review of ApplianceCare

Mr Bartlett is very professional and knowledgeable. He was able to identify the problem and solve it.


Response from ApplianceCare:

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Everything worked out just fine.




Review of ApplianceCare

Did not rate the cost/pricing because it was covered by extended warranty


Response from ApplianceCare:

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GREAT SERVICE AND SPEEDY




Review of ApplianceCare

TECH SAID JUSTIN WAS VERY POLITE AND KNOWLEDGABLE. AND WAS ABLE TO GIVE POINTERS AND INFORMATION NEEDED IN FUTURE


Response from ApplianceCare:

Thank you for writing a review for us!


Great Service




Review of ApplianceCare

Our technician Jesse was AMAZING! He walked us through everything he was doing and answered all questions we had. He also made sure we were aware of some of the mistakes the builder made in our home which cause our wall oven to be improperly installed by the builder.


Response from ApplianceCare:

Thank you for writing a review for us! Jesse is a vital part of our team who strives to complete each job thoroughly and efficiently.


awesome service personal




Review of ApplianceCare

tommy was wonderful! Knowledgeable, courteous and on time!


Response from ApplianceCare:

Thank you for writing a review! Tommy is a vital part of our team.


Hugh




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us a 5-star rating!


Great service




Review of ApplianceCare

E.B. was very knowledgeable and performed his work with care and ease. Very courteous as well.


Response from ApplianceCare:

Thank you for giving us your feedback!


Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KRFC704FSS02 Replaced gasket.

Near Steeplebrook, Spring Branch, TX 78070
Jim G.

Jim G.

DISHWASHER KITCHENAID KDTE204GPS0 Replaced retainer clips. Issue resolved

Near Rustic Oak, San Antonio, TX 78261
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer stated that the issue is the unit is not dispensing ice. All dispenser parts are functioning normally. The ice bin is causing the issue. Ordering new ice bin to resolve issue.; ordrng 1 W11185686 (ice-contnr)

Near Albany Ridge, San Antonio, TX 78250
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW0 No water from cold valve. Hot valve stuck open. Replaced bad valves. No further issues. Tested to complete.

Near W 2nd St, Somerset, TX 78069
Shawn W.

Shawn W.

DRYER WHIRLPOOL WED7500GC0 The sound returned. I tried to adjust the leveling to eliminate sound in the meantime but it did not help. This unit will need a dryer repair kit replacement.; ordrng 1 4392067 (dryer repair kit)

Near Ashland Cliff, San Antonio, TX 78261
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KSC24C8EYB02 "Checked pressures high side around 100 and low side in slight vacuum, put in diagnostics test 4 pressures equalized immediately. Pressures went up to 145 on high side and vacuum on low side, while running for refrigerator side. Wattage spikes to 125 and dropped to 68 and kept dropping. Checked unit for visible leaks. Couldn’t locate any leaks. Calling techline due to reoccurring issue. Spoke with Cathy. She stated based on the info given, stated sounds like a restriction and to flush unit, vacuum and recharge. Flushed SS per techline, vacuumed and recharged. Unit now cooling. No further issues at this point. Sr 7728326614All work done today per techline recommendations. Scheduling a return visit to check on unit. ; schdld next appmnt for 11/12 THU !"

Near Crooked Oak Dr, Spring Branch, TX 78070
Tommy B.

Tommy B.

OVEN ELECTRIC (D JENN-AIR JJW2827DS03 Customer stated the issue was that the unit does not function. Found F2E1 error. Unit needs a new user interface. Ordering parts to resolve issue; ordrng 1 W11236899 (console)

Near Fawn Mist Ln, San Antonio, TX 78248
Shawn W.

Shawn W.

WASHER MAYTAG MHW8630HC0 I called our customer ahead of time and had to leave a voicemail. I arrived at the home and knocked and rang the Ring door bell with no answer. I called from the front door and left a voice mail. I waited until 9:10 am. Customer came out side and got me. Our customer had a problem in which the towels were sopping wet at the end of the cycle as well as a time in which it flashed L FL. Ran diagnostics and received error code F8E1 Long Fill and F0E2 Over Suds. I cleared error codes and ran service test mode load test functioned as designed.. this unit will need a new control board according g to Technical Service Pointer W11446112. Part ordered.; ordrng 1 W11322884 (cntrl-elec)

Near El Chamizal, San Antonio, TX 78261
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced all parts. Issue resolved.

Near Canon Hill Dr, Spring Branch, TX 78070
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER KITCHENAID KDTE104ESS3 "Customer,immediately statedTested unit found heating element error code. And diverter motor error code ran diagnostics found water through sump very low pressure element came on at end of diagnostics needs new control and sump assembly.; ordrng 1 W10909703 (cntrl-elec) and 1 WPW10605057 (pump and motor assy)"

Near Tallow Way, Converse, TX 78109
Douglas H.

Douglas H.

DISHWASHER KITCHENAID KDTE104ESS1 "Customer stated unit still not cleaning properly. Used test door to watch unit functioning. Found unit in proper working order, spraying properly with strong power, draining and heating properly. Did find that water coming in wasn’t quite hot enough. After running hot water on sink for a few minutes got proper inlet temp. Advised of running hot water prior to running unit. Also advised about proper soap usage and cleaning of unit. No further issues at this point."

Near Sunrise Dr, Boerne, TX 78006
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated that the issue is the unit stopped producing ice and then also the freezer is not holding proper temperature. Found issue to be caused by frozen evaporator. Ordering user interface and evaporator fan motor to resolve issue.; ordrng 1 W11249952 (motor-evap) and 1 W11330971 (UI)

Near Fountain Dr, San Antonio, TX 78248
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit door opening with no tension. Found both friction sleeves missing. Installed new frictions sleeves to resolve the issue. Unit testing good now. No further issues at this point.

Near Descent, Boerne, TX 78006
Shawn W.

Shawn W.

OVEN ELECTRIC (D JENN-AIR JJW3830DP02 Found that the unit is displaying error code F2E1 stuck /Shorted Key. This unit will need a new control panel. Part already ordered by parts department W11232121; O-emld tckt

Near Wilderness Cove, San Antonio, TX 78261
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW5000DW3 Complaint unit making weird noise clothes wet but no water in unit in diagnostics found 1 fault code for suds. Tested components then calibrated. Unit is on same circuit as refrigerator. Educated customer that he will need to use Affresh monthly or every 30 washes. To cut back on detergents usage to load in loose heaps. Also let customer know if unit is on same circuit as refrigerator that this will cause fluctuations in voltage and hertz needs dedicated circuit. Unit operating as designed install instruct today.

Near Glen Boro, San Antonio, TX 78239
Shawn W.

Shawn W.

REFRIGERATOR JENNAIR JFX2897DRP02 "Our customer has been experiencing increased temperatures in the fresh food section to 55 degrees F. However, it intermittently returns to acceptable temperatures. My reading was 43 F in RC and 05 F in FC. There is some slight ice build up on the right lower side of the RC evaporator. During service test 3 dubstep 13 and 23 I found that there is no air flow through the damper in the deli section. The damper will need to be replace. Part ordered.; ordrng 1 WPW10248595 (control)"

Near Wilderness Cove, San Antonio, TX 78261
Tommy B.

Tommy B.

DRYER MAYTAG MEDX655DW Customer stated the issue was that the door switch is broken. Replaced with a new door switch to resolve issue. Unit tested good with no further issues at this time. Yes to survey.

Near S Village Dr, San Antonio, TX 78249
Shawn W.

Shawn W.

WASHER WHIRLPOOL WFW94HEXR2 This unit will need a new control board and I’m brining a new dispenser as a contingency. I will return to vendor if not needed. Parts do not exceed limit. Parts ordered.; ordrng 1 W10427967 (cntrl-elec) and 1 WPW10352973 (switch-dis)

Near Tapia, San Antonio, TX 78261
Jesus C.

Jesus C.

DRYER MAYTAG MEDC465HW0 Timer not working properly. Replaced timer. No further issues. Tested to complete.

Near Short Meadow Dr, Lytle, TX 78052
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer states unit is making a loud noise when dispensing ice and is shooting out ice chips. Noise is coming from the ice bin. Unit also is getting stuck on crushed ice. Will need to order ice bin, dispenser motor and solenoid.; ordrng 1 W11185686 (ice-contnr) and 1 WPW10309866 (solenoid) and 1 WPW10317991 (motor)"

Near Village Park, San Antonio, TX 78250
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE AMANA AGR5330BAB3 Found door off hinges in closed position no damage to door. Removed hinges reset to open position installed door tested burners tested bake and broil all operations normal.

Near Soothing Crk, Converse, TX 78109
Richard G.

Richard G.

WASHER MAYTAG MVW7232HW0 "Customer complaint is that the unit was making a loud noise during agitation. Verified issue. No codes stored in unit. Ordering gearcase, rotor, stator, and wash plate; ordrng 1 W10902814 (washplate) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11423759 (GEARCASE)"

Near Blackstone Creek, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDB200VQ1 "Checked dryer found squealing coming from roller wheels and shaft ordering to resolve issue, also ordering thermistor and door catch. Collected service call fee.; ordrng 1 4392067 (dryer repair kit) and 1 W10111905 (door catch) and 1 WP8577274 (thermistor)"

Near Woodcrest Dr, San Antonio, TX 78209
Richard G.

Richard G.

RANGE WHIRLPOOL WFE320M0ES1 Customer complaint is that the oven sparked and smoke came from the bake element area. Found that the damage was actually in the power cord near the terminal block. No damage to the terminals block or main harness. Repaired power cord. Tested to complete. Unit is good to go.

Near San Antonio, TX
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Issue is intermittent ice production. Finding issue to be a bad icemaker. Motor makes a clicking noise when trying to harvest. Ordering and returning tomorrow.; schdld next appmnt for 11/11 WED !

Near San Antonio, TX 78254
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed dye drier. Vacuum and recharge unit. Holding charge. Starting to get frost on evap. Will reschedule to check for any leaks. ; used 1 WPW10143759 (DRIER-HV) from stock

Near W Hondo Ave, Devine, TX 78016
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

FREEZER WHIRLPOOL WZF79R20DW00 Found failed control replaced control tested all operations normal.

Near Rolling Stream, Converse, TX 78109
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replaced drain pump on dishwasher due to pump being broken, after replacement no issues with pump, found 2 wires hanging off ordering main harness.; ordrng 1 W10899401 (harns-wire), used 1 W10876537 (PUMP DRAIN) from stock"

Near Robinhood Pl, San Antonio, TX 78209
Ezequiel V.

Ezequiel V.

RANGE KITCHEN AID KFDC506JSS00 "Checked range found door opening at temperatures over 325, adjust gasket door stayed shut, raised temperature to 400 door opened up again adjusted gasket same issue, spoke to techline, techline stated to replace door ordering parts. SR7728596424. Customer does not want door replaced customer wants range replaced. Lights in oven turned on indicating door is open prior to leaving.; ordrng 1 W11334152 (DOOR FRAME)"

Near Elizabeth Rd, San Antonio, TX 78209
Colton B.

Colton B.

DRYER WHIRLPOOL WED9500TW2 Issue was a worn out roller. Replaced with dryer repair kit. Unit tested good. Customer paid complete total on first visit.

Near Fairway Bluff Dr, Boerne, TX 78015
Colton B.

Colton B.

REFRIGERATOR KITCHEN AID KRFF300ESS Issue is that evaporator fan constantly runs. Finding issue to be that the unit is not defrosting properly. Ordering a new defrost sensor and control to resolve issue. Parts on back order. Not scheduling a return date. ; ordrng 1 W11082844 (cntrl-elec) and 1 WPW10383615 (thermistor)

Near Lindner Ave, Comfort, TX 78013
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRFF707ESS00 Found that the unit was in the 70s F in both the RC and FC. There is a pulsating sound that sounds like a heart beat. I found that the compressor was not running and was cold to the touch. The heart beat sound was the unit trying to push refrigerant through the unit. I found an expired surge protector which is an indication that the circuit had a surge and the device likely took the brunt of the damage but it could have still caused damage to the start device which on this model is an investor. I plugged the unit back in with out the surge protector and the compressor would still not start. I disconnected the start device and checked the compressor for proper resistance. The compressor is good. I cleaned off the connections on the start device and reassembled. When I plugged the unit in the compressor started and the unit started cooling. I explained to our customer that the inverter could eventually go out again and we decided to cross that roa

Near Spring Scent, San Antonio, TX 78258
Tommy B.

Tommy B.

RANGE WHIRLPOOL BR3399LXGB1 "Customer stated that the issue is the door to the unit has become separated. Will need door trim to resolve issue. Collected service car, parts, and labor.; ordrng 1 8184858 (trim-door) and 1 8184858 (trim-door)"

Near Pebble Point, San Antonio, TX 78231
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer stated that the ice maker is now making ice. Everything is checking okay for now. Customer will call back if it happens again.

Near Parkview Terrace, Boerne, TX 78006
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHEN AID KUIC15NHZS0 "Confirmed issue to be leak in SS. Quoted 972.94 for P&L. Customer wanted to proceed with repair. Replaced EVAP and drier to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit cooling properly now. No further issues at this point. Collected P&L. ; used 1 WPW10143759 (DRIER-HV) from stock"

Near Indigo Run Dr, Bulverde, TX 78163
Ezequiel V.

Ezequiel V.

ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 Checked ice maker found bad evap thermistor ordering thermistor to resolve issue. Collected service call fee.; ordrng 1 W11126268 (harns-pump)

Near E Woodlawn Ave, San Antonio, TX 78212
Colton B.

Colton B.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Issue is that the microwave didn’t shut off after the timer ran out. Finding issue to be a faulty control board. Ordering new one to resolve issue. Part is on back order.; ordrng 1 W11221415 (CONTROL) and 1 W11333816 (DISPLAY )

Near Shade Tree, San Antonio, TX 78254
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ02 Issue is damage on freezer door. Ordering new freezer door to resolve issue. Part is on back order. ; ordrng 1 W11436967 (FREEZER DOOR)

Near Moon Shine, San Antonio, TX 78254
Jim G.

Jim G.

WASHER SAMSUNG WV60M990AV/A5 Replaced main board. UI board was not needed after all. Collected payment. Service fee was collected on previous visit on another ticket.

Near Sunway Dr, San Antonio, TX 78232
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL WDF520PADM7 Checked dishwasher found bend on inner door ordering to resolve leak. ; ordrng 1 W10713291 (door-inner)

Near Culebra Rd, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE320M0JS0 Checked range found error code f1e0 internal board failure ordering control board to resolve issue.; ordrng 1 W11342871 (CONTROL BOARD)

Near Coyol St, San Antonio, TX 78237
Ezequiel V.

Ezequiel V.

ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Replaced thermistor on ice maker unit is working as designed no issues. Job complete.

Near Patterson Ave, Alamo Heights, TX 78209
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer complaint is that the icemaker is not making ice and water is not dispensing. Found issue to be with the dual valve. Ordering dual valve. Collected service call fee.; ordrng 1 WPW10341329 (water valve assy)

Near Turmoil Curve, San Antonio, TX 78254
Jim G.

Jim G.

WASHER MAYTAG MVWC415EW2 Verified a faulty motor and transmission(gearcase) is slipping during spin modes. ; ordrng 1 W10832724 (drive motor) and 1 W11454372 (GEARCASE)

Near Baywave, San Antonio, TX 78233
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Found door switch on left RC not actuating fan not coming used plastic square from truck stock tested unit door switch working,Found moisture in RC and FC, found Humidity control was off turned on checked seals these were good advised customer to keep humidity control on make sure doors are closed and leveled unit to eliminate noise unit operating as designed defrost functions working temps at 0 and 39.; used 1 WP2177331 (SPACER) from stock"

Near Clovis Ct, San Antonio, TX 78233
Jim G.

Jim G.

WALLOVEN KITCHEN AID KEBS107SSS04 Verified hidden bake element. Collected service fee. ; ordrng 1 WPW10207398 (elmnt-bake)

Near Buck Meadow Trail, Spring Branch, TX 78070
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRSC503ESS00 Removed RC evaporator cover defrosted tested new thermistor at 77 degrees reading 2.7k installed new thermistor used sealant at connections tested all operations normal. Returning old thermistor as defective and only sealant will be charged to customer. Advised customer to monitor unit if any further issues will need UI.

Near Woodmen Dr, San Antonio, TX 78209
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Last visit found faulty filter housing. Swapped out with new housing to resolve issue and unit is testing good.

Near Cambray Dr, San Antonio, TX 78229
Colton B.

Colton B.

OVEN ELECTRIC (D JENN-AIR JJW2830DS03 "Issue was an F2E1 error code. Replaced console, unit tested good. Customer a little concerned about unpainted trim showing after reinstalling unit. Showed customer that the holes in the cabinets matched the mounting holes on oven. Everything all good."

Near Overlook Dr, Kerrville, TX 78028
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 I had replaced the control board the other day as advised by Tech Line and the unit started up and did not trip the circuit breaker. Our customer e planned that the unit ran but never. Oiled unit 10:00pm at night. When I arrived I found the unit plugged in but the circuit breaker tripped. I rest the circuit breaker and the unit had light but The compressor is now not running. I unplugged and plugged back in the unit and the compressor fired up. I called Whirlpool Tech Line and spoke with Robert. I explained the history of diagnosis and repair suggestion from Rich at Tech Line and reported the results as I arrived today. Robert advises that our customer will have to have the builder work something out with the Ground Fault Circuit Interrupter (GFCI) that continues to trip the circuit. Based on all my tests with Whirlpool Tech Line and the current condition this unit is fully operational. I have been advised to not make any further repairs until the e

Near Silver Fox, Cibolo, TX 78108
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRFF707ESS00 Found that the unit was in the 70s F in both the RC and FC. There is a pulsating sound that sounds like a heart beat. I found that the compressor was not running and was cold to the touch. The heart beat sound was the unit trying to push refrigerant through the unit. I found an expired surge protector which is an indication that the circuit had a surge and the device likely took the brunt of the damage but it could have still caused damage to the start device which on this model is an investor. I plugged the unit back in with out the surge protector and the compressor would still not start. I disconnected the start device and checked the compressor for proper resistance. The compressor is good. I cleaned off the connections on the start device and reassembled. When I plugged the unit in the compressor started and the unit started cooling. I explained to our customer that the inverter could eventually go out again and we decided to cross that roa

Near Spring Scent, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

VENTHOODS WHIRLPOOL WVW53UC0FS3 Replaced led driver and touchpad. One light now working other very dim. SSB shows one LED requested LED for Monday from SSB.; ordrng 1 W11109591 (light)

Near Burshard Rd, San Antonio, TX 78263
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC (D MAYTAG MER6600FZ1 Removed control replaced control. Tested element off when off on when unit is set to on all operations normal. No email provided.

Near Forest Breeze, Live Oak, TX 78233
Colton B.

Colton B.

"GRILL, OUTDOOR" KITCHEN AID KBNU361VSS0 "Issue is that grill will not light. Found gas leak at the regulator. Tried tightening connection, did not resolve issue. Igniters are not getting any gas. Unit needs a new regulator. Customer wants to think about the decision to repair. Gate code is 9641. Quoted customer on return visit. ; rqstng P&A on 1 W10118099 (cnvrsn-kit)"

Near Pfeiffer Rd, Boerne, TX 78006
Richard G.

Richard G.

DRYER WHIRLPOOL MEDB835DW4 Customer complaint is that the unit will start making a knocking noise and rattling sound once the dryer heats up and has been running for a few minutes. Verified issue is coming from the drive motor. Will need to replace the drive motor. Drive motor is covered under extended warranty. Collected service call fee.; ordrng 1 W11126010 (motor-drve)

Near Gold Spaniard, San Antonio, TX 78253
Justin  R.

Justin R.

WASHER MAYTAG MVWB835DW4 "F0E3, F8E1 stored in unit, will need water inlet valve. Found drain hose too far in drain port. Ran calibration on unit as well. ; ordrng 1 W11165546 (valve) and 1 W11170706 (cntrl-elec)"

Near Hollow Grove, San Antonio, TX 78253
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer stated the concern is that the icemaker had ceased production. Stated it occurred for approximately two days. Icemaker functional upon arrival. Reset the filter at the user interface. The filter housing is broken and will need to be replaced; ordrng 1 W11162042 (housing)

Near Cambray Dr, San Antonio, TX 78229
Justin  R.

Justin R.

COOKTOP GAS WHIRLPOOL WCG97US0HS00 "Need to order right rear burner, will need conversion kit for right rear. ; ordrng 1 WP8286813 (burnr-head)"

Near Maridell Park, San Antonio, TX 78253
Colton B.

Colton B.

WASHER SAMSUNG n/a Issue is a leaking washer. Could not replicate leak at this time. Found evidence of over suds on the back panel. Thinking this was the issue since the leak was very small. Talked to customer about detergent usage. Customer I’ll call if leak returns after adjustments are made. Collected SC.

Near Oak Knoll Cir, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFC150M0JB0 Changed out rear left burner tested unit all elements working oven operating as designed instructed customer on how to properly use new coil burners. All operations normal.

Near Via Sonoma Trail, Round Rock, TX 78665
Richard G.

Richard G.

WASHER AMANA NTW4516FW3 "Replaced door latch. Main control is not talking to door latch, and unit will not unlock. Ordering main control. Reordering door latch.; ordrng 1 W11170317 (cntrl-elec) and 1 W11307244 (latch)"

Near Serena Vista, San Antonio, TX 78251
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHEN AID KRFC704FPS03 "Found failed ice door not shutting correctly,Removed UI replaced ice door tested all operations normal."

Near Taylor Dr, Adkins, TX 78101
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHEN AID KRSC703HPS00 Removed door replaced right side leveler foot with one that has rubber on foot Leveled unit installed door tested noise gone all operations normal.

Near Alexandria, La Vernia, TX 78121
Jesus C.

Jesus C.

WASHER MAYTAG MVW6230HW Installed new power cord. No further issues. Tested to complete.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Douglas H.

Douglas H.

BEVERAGE CENTER JENN-AIR JUB24FLERS00 Last trip found faulty control and defrost thermostat. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Unit making normal noise.

Near Frontage Rd, Boerne, TX 78006
Justin  R.

Justin R.

WASHER MAYTAG MVWC565FW2 "Replaced main control board for unit, ran calibration and diagnostics. Found drain pump not attached correctly, came loose. Fixed issue and ran unit through testing again. Calling techline to assist, found drain pump shorting out control. Will need board and drain pump. ; ordrng 1 W11399433 (CONTROL ) and 1 W11399437 (DRAIN PUMP )"

Near Leander, San Antonio, TX 78251
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB835DW5 "Replaced valve and control board due to long fill and lights not powering up, after replacing tested unit no issues, washer is working as designed. Job complete."

Near Viewridge Dr, San Antonio, TX 78213
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVW8230HC0 "Replaced control board on washer unit is partially working, console assembly is damaged will need to reorder. Stuck buttons on current console.; ordrng 1 W11478527 (CONSOLE ASSEMBLY )"

Near Barrington St, San Antonio, TX 78217
Douglas H.

Douglas H.

WINE CELLAR WHIRLPOOL WUW55X24HS01 Last trip found issue to be faulty thermistor for upper section. Replaced thermistor to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs last trip

Near Pecan St, Boerne, TX 78006
Colton B.

Colton B.

REFRIGERATOR MAYTAG MFI2570FEZ07 Food is still freezing in refrigerator. Ordering new control and dampner to resolve issue. ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10196393 (damper control assy)

Near Clara St, Kerrville, TX 78028
Ezequiel V.

Ezequiel V.

DRYER ROPER RED4516FW "Replaced blower wheel on dryer, dryer is working as designed no noise heard when spinning. Dryer is working as designed. Job complete."

Near TX-1604 Loop, San Antonio, TX 78248
Justin  R.

Justin R.

RANGE WHIRLPOOL WFG320M0BB2 Replaced burner head for back left burner. Had to replace spark module and spark switch. Unit tested to complete.

Near Knob Creek, San Antonio, TX 78245
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW7120HW0 Still need the door strike. Unit was returned by customer to Lowe’s. ; ordrng 1 W11457841 (DOOR STRIKE)

Near Rim Dr, San Antonio, TX 78257
Ezequiel V.

Ezequiel V.

DISHWASHER MAYTAG MDB8959SKZ0 "Checked dishwasher found unit not going into diagnostics, quick cycle is only operational, ordering control board to resolve issue. Pump is actuating will bring out just in case.; ordrng 1 W11348053 (CONTROL BAORD )"

Near Huntleigh Ln, San Antonio, TX 78209
Jim G.

Jim G.

RANGE KITCHENAID KFDC558JSS00 Replaced bothblower fans as per tech sheet instruction. Issue resolved.d

Near Resort Pkwy, , TX
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRFF507HPS00 Verified damper control is not responding and freezer fan is behaving erratically. ; ordrng 1 W11224591 (motor-evap) and 1 WPW10479155 (control)

Near Timberline Dr, San Antonio, TX 78260
Colton B.

Colton B.

WASHER MAYTAG MVW7232HW "Issue was that the washer was not draining. Drain filter looked clean. Finding issue to be a piece of debris was preventing impellers on drain pump from spinning. Removed debris, unit now drains."

Near Timber Ln, Kerrville, TX 78028
Jim G.

Jim G.

WASHER WHIRLPOOL WTW4816FW2 Water valve is clogged causing issue with unit advancing to next step; ordrng 1 W11210459 (valve)

Near Kentoaks Dr, San Antonio, TX 78260
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Installed new harness, control and sensor. No further issues. Tested to complete."

Near W Olmos Dr, San Antonio, TX 78212
Colton B.

Colton B.

WASHER WHIRLPOOL WTW4855HW1 "Issue is a faulty lock and controls. Replaced both, unit now advances cycle. Found unit has a damaged belt. Told property manager that the unit is usable in the mean time and I will order a new belt. Part is out of stock.; ordrng 1 W11239857 (belt)"

Near W Travis St, Fredericksburg, TX 78624
Tommy B.

Tommy B.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Customer stated that the lower oven stays on during usage and the user interface becomes unresponsive. Also the user interface periodically flickers. Duplicated the issue in the home with the lower oven. Ordering new user interface to resolve issue.; ordrng 1 W11297709 (console)

Near Coyote Run, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED4815EW1 "Replaced PTS on dryer due to switch not engaging, dryer is working as designed. Job complete."

Near TX-1604 Loop, San Antonio, TX 78248
Tommy B.

Tommy B.

WASHER WHIRLPOOL WFW6620HC This unit was not present in the store

Near Rim Dr, San Antonio, TX 78257
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT730PAHZ Float switch appeared stuck. Used wire tie to secure the float switch holder. ; used 1 WP8567668 (WIRE TIE) from stock

Near Capella Ridge, San Antonio, TX 78260
Shawn W.

Shawn W.

COOKTOP ELECTRIC MAYTAG MEC5430BDB "I found the resistance of the heating element at 27 ohms which is below and out of specifications for this 1800 watt element. Tested the infinite switch and we had continuous 240 VAC at low, medium and high. This will need to be replaced. Service fee (veteran discount). Our customer paid our service fee and labor for cabinet removal at. Remaining balance if our customer moves forward with repair . Our customer will likely not move forward with repair because it is cost prohibitive.; ordrng 1 W10823693 (elmnt-surf) and 1 WP74007840 (switch- in)"

Near Encino Point, San Antonio, TX 78259
Ezequiel V.

Ezequiel V.

DISHWASHER KITCHEN AID KDTE234GPS0 "Checked dishwasher found 3rd level track broken ordering both tracks to resolve issue, also ordering adjusters.; ordrng 1 W10546503 (adjuster) and 1 W10653356 (track) and 1 W10653357 (track)"

Near W Grayson St, San Antonio, TX 78212
Richard G.

Richard G.

OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Customer complaint is that the screen blanks out and has to be reset to be used. Verified issue. Ordering control and console.; ordrng 1 W11261165 (cntrl-elec) and 1 W11428583 (CONSOLE)

Near Garrison Way, San Antonio, TX 78254
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "I called and left a message with our customer and received voice mail. When I arrived they were not expecting me and had to run. I was able to quickly asses the problem and take a picture of the model number and serial number. There is however, no purchase date on the call and I had no time to secure a receipt. This was sent as a COD call and I did not collect a service fee because our customer was in a hurry to get to an appointment. Customer will need to be contacted with estimate and service fee invoice unless entitlement can be developed. Actual goods issue date is 23 July 2019 and it appears to be a new build home so closing date and picture of closing document will be needed to secure path to payment under warranty. Unit will need a dryer repair kit as well as a new detergent dispenser. Rack adjuster kit already ordered. Other part ordered. No service fee collected. Remaining balance due upon completion unless warranty can be established.; ordrng

Near Valencia Rose, San Antonio, TX 78261
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Installed new drier. Vacuum and recharge. Holding charge. Cooling in freezer section. Advised customer to monitor for any issues. Job complete. ; used 1 WPW10143759 (DRIER-HV) from stock

Near Romaire Run, San Antonio, TX 78252
Shawn W.

Shawn W.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Our customer is having problems with the unit turning off by itself as well as the light is not working currently from the user interface. I ran diagnostics and received no errors. I explained to our customer how to turn off the ovens in this model. Ran component activation of all loads and they all functioned as designed. I preheated each oven at the same time to 300 degrees F. It took considerably longer for the upper oven to reach temperature then the lower one according to the display. The upper oven signaled that it had reached temperature by tone but not by the display. However, the lower unit was functioning as designed. This unit also had a late response when cancelling the bake. This unit according to the owners manual turns the light on when the door is open. I showed our customer this in the owners manual. However, when you set it to off and open the door, the light comes on. This unit will new control boards as well as a new UI. Part

Near Monteverde Way, San Antonio, TX 78259
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT318FZDB05 Installed new compressor and drier. Vacuum and recharge unit. Plugged in. Compressor is running. Unit is staring to cool. No further issues. Tested to complete. ; used 1 WPW10143759 (DRIER-HV) from stock

Near Duke Rd, San Antonio, TX 78264
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF331PAHS1 Customer complaint is that the dw is not draining properly. Entered diagnostics and found no error codes. Automatic test passed all steps. Unit is draining as designed. Tested to complete. Unit is good to go.

Near Sundrop Valley, San Antonio, TX 78254
Tommy B.

Tommy B.

COOKTOP GAS KITCHENAID KCGC506JSS00 Customer stated that the unit knobs may be turning on by themselves. Unit appears to be in proper working order. Could not duplicate issue in the home. Reviewed use and care and operating procedures with the customer. O further issues at this time.

Near Cantera Manor Blvd, San Antonio, TX 78256
Richard G.

Richard G.

WASHER MAYTAG MVWB835DC3 "Customer complaint is that the unit is not powering on. Was able to enter diagnostics and found error codes F6E2 communication error ui can not hear acu, F2E1 ui stuck button. Ordering control and ui.; rqstng P&A on 1 W11120178 (console) and 1 W11170706 (cntrl-elec)"

Near Brevard, San Antonio, TX 78254
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer stated that the icemaker is not currently functioning. Found issue to be caused by the icemaker arm being in the raised position. Reviewed use and care along with what to expect from the refrigerator with the customer. Unit tested good with no issues at this time install and instruct fulfilled now.

Near Spring Pine, San Antonio, TX 78249
Tommy B.

Tommy B.

DISHWASHER MAYTAG MDB9959SKZ0 Previous visit found faulty pump and motor assembly. Swapped out with new parts to resolve issue. Unit tested good with no further issues at this time.

Near Clovis, Helotes, TX 78023
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS325SDHB01 Last trip found faulty compressor. Replaced compressor to resolve the issue. Unit testing good now. No further issues at this point.

Near Harvest Bay, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE525S0HB1 "Checked range found light not turning off and temperature offset ordering control board to resolve issues, ; ordrng 1 W11204519 (cntrl-elec)"

Near Comanche Crossing, San Antonio, TX 78224
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Replaced wire harness on refrigerator due to tears on wires, after replacement no issues with refrigerator, unit is working as designed. Job complete."

Near Broadway, Alamo Heights, TX 78209
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Ice maker stopped making ice. Found e5 error, thermistor shorted out. Ordering ice maker to resolve the issue. Part on b/o. Customer had email proof with model & serial number showing that the warranty was extended by Whirlpool, this email was from whirlpool (see quick pics); saved tckt"

Near Estacado, San Antonio, TX 78261
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint is that the door handles are loose. Tightened all door handles. Tested to complete. Unit is good to go.

Near Garrison Way, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DISHWASHER AMANA ADB1400AGW1 Replaced pump and motor on dishwasher after replacement unit is working as designed no issues. No error codes found job complete.

Near Corian Oak Dr, San Antonio, TX 78219
Shawn W.

Shawn W.

DRYER WHIRLPOOL WED7500GC0 "Unit had an obvious Problem with the rollers, belt or motor.Ran diagnostics and re dived error code F4E4 L2 line voltage error and F2 E1 user interface stuck key. Found excessive lint build up on rollers, they were fine as well as the motor and pulley. Conducted an extensive cleaning of drum padding, rollers, motor and all other lower compartment parts. Tested unit. Sound is gone. Unit is now fully functional."

Near Ashland Cliff, San Antonio, TX 78261
Justin  R.

Justin R.

MICROWAVE OVEN KITCHEN AID KOCE500ESS01 Found the unit hardwired and not long enough to remove oven. Customer will get with electrician and have the plug switched out to disconnected for us to do the repair. Will call and reschedule. ; O-emld tckt

Near Alamo St, Castroville, TX 78009
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced control. Issue resolved.

Near Calico Garden, San Antonio, TX 78260
Justin  R.

Justin R.

VENT HOOD WHIRLPOOL WVU17UC0JS Spoke with customer and she agreed to appointment for Monday. ; schdld next appmnt for 11/9 MON !

Near Renee Creek, Castroville, TX 78009
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL NTW4516FW3 Checked washer found off balance error code recalibrated washer no issues after calibration unit is working as designed. Job complete.

Near Anson Jones, San Antonio, TX 78223
Jim G.

Jim G.

WALLOVEN KITCHEN AID n/a Hidden bake element failure. ; ordrng 1 WPW10207398 (elmnt-bake)

Near Janet Lee Dr, San Antonio, TX 78230
Richard G.

Richard G.

WASHER MAYTAG MVWB765FW Customer states he canceled this appointment. He will contact us to reschedule.; O-emld tckt

Near Co Rd 6867, Natalia, TX 78059
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced slides and brackets. Freezer door is now closing properly. Tested to complete. Unit is good to go.

Near Princess Donna St, San Antonio, TX 78229
Justin  R.

Justin R.

WASHER WHIRLPOOL WTW7120HW0 "Replaced main control board, ran calibration on unit. Holding off on console, unit seems to be working as designed. Will have customer use multiple settings to text it out."

Near Amber Hollow, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WGD5000DW3 Checked dryer found screws on inner liner of door removed door unit is working as designed. Job complete.

Near Piedmont Ave, San Antonio, TX 78223
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHEN AID KRMF706ESS01 "Found water not turning off at dispenser icemaker not functioning at this time E2 error code temperatures good and unresponsive pantry UI. Found pantry door harness full of water and corrosion. Needs pantry door UI and harness. Possibly needs dispenser UI as well requested otl. Needs LED module for FC.; rqstng P&A on 1 W10695459 (module) and 1 W10815669 (dor-fip ss) and 1 W11170612 (HARNESS) and 1 WPW10769076 (cntrl-elec), states that autho needed"

Near Prairie Vista, Cibolo, TX 78108
Richard G.

Richard G.

WASHER WHIRLPOOL WFW5620HW0 Replaced pump. Tested to complete. Unit is good to go.

Near Marbach Garden, San Antonio, TX 78245
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced mullion. Tested to complete. Unit is good to go.

Near Azalea Crossing, San Antonio, TX 78253
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF330PAHS3 Tested dishwasher. Found leak from drain hose. Hose not secured to pump. Secured hose. No further leaks. Tested to complete.

Near Silver Tree Cove, Von Ormy, TX 78073
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS315SDHB01 Unit is ELW snapped phot of closing docs. Found bad inlet valve ordered part call when part comes in.; ordrng 1 WPW10179146 (valve-inlt)

Near Sunset Bend, San Antonio, TX 78244
Shawn W.

Shawn W.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Our customer is having a problem with the lower oven not heating. I ran diagnostics and received error code F6E4 UI to control state status 5 times o25 April 2020. I cleared the error codes and ran c