We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near Boerne, TX 78006
Colton B.
Job Details: 11/16/2021
Could not remove oven due to stripped screw. Follow up Monday. ; schdld next appmnt for 11/22 MON !
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/16/2021
Installed door switch. Tested unit. Issue occurred during testing. Unit paused then started back up with start button. Tested unit. Could not duplicate again. Could not contact tech line. Phones are down. Will replace UI and control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/16/2021
Tested unit. Found wiring damaged at terminal block. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/16/2021
Complaint is unit will intermittently stop producing ice. Issue happens about once a week. Tested ice maker. Good harvest. Good water fill. Good temps in freezer. All fans are working. Called tech line. Tech line phones are down. Will need to reschedule to call at another time. ; schdld next appmnt for 11/17 WED !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/16/2021
Installed new thermistor. No further issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/16/2021
Customer stated 5 days after last visit. Unit started loosing cooling. Bottom portion of freezer was still cold. Other half of freezer was thawed. Tested unit on arrival. Good temps in both sections. Full frost pattern on evap. All fans work. All thermistors pass. Heater is good. Called tech line. Cannot duplicate issue. Cant recommend any repairs unless we are present during the time unit Is having issues. Unit is working properly at this time. Sr 7732255032
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near San Antonio, TX 78254
Sebastian
Job Details: 11/16/2021
Found that there was scale buildup in the water dispenser outlet causing water to gather around the collar and buildup, then drip down this was definitely obvious when the customer pointed out that when they shut The door a few drips of water with them fall down after cleaning up the scale and putting feet down on the refrigerator found that I could not replicate the water dripping afterwards explain to customer that if any other trips occur after I do this cleaning then we may have to order a couple of street 90s be a tech line to address the dripping issue at the moment it appears the problem has been resolved also found that Wire sleeve to the bottom hinge appear to be damaged made repair on the front spot to ensure that there is no future damage to the door hinge wiring
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 11/16/2021
Last trip found faulty rails and gasket causing rails in freezer to ice up, upon arrival customer stated freezer snowed which confirmed diagnosis. Replaced gasket and both rail brackets to resolve issues. Also used RTV to freezer liner to cavity. Advised of 24 hr set time. No further issues at this point.
We serviced a
LG REFRIGERATOR
Model LMXS30776S/02
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/16/2021
Customer stated ice production was intermittent & that the unit was making a very loud noise. Hooked up gauges to test ports on sealed system & inspected connections with blacklight. Inspection revealed possible leak at condenser line out of compressor. Possible internal leak above compressor, heard a slight on the inside of the liner when doing a pressure equalizer. Re-soldered this joint & vacuumed system down. Pressured held good both before & after refrigerant recharge. Unit tested good. Customer to monitor. Advised customer if this issue continues then it is an internal leak and nothing can be done in field to resolve an internal leak.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78209
Chris S.
Job Details: 11/16/2021
Customer stated she couldnt open the dishwasher door all the way to get dishes out then it should be in insulation was bunched up by a door hinge and not letting door go all the way down fix the door working now waiting on the parts to come in.; O-emld tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF30KMEDBSRA/AA
Near San Antonio, TX 78209
Chris S.
Job Details: 11/16/2021
Customer stated the ice wont come out of the Spencer found it should be ice was stuck together causing Ive been not able to turn fixed issue tested unit ice coming out of dispenser everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cibolo, TX 78108
Zachary
Job Details: 11/16/2021
Replaced grille, which was a safety hazard for the kids if they do not have shoes on. Sharp edges. Refrigerator is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78253
Sebastian
Job Details: 11/16/2021
Tried my best to attempt to adjust unit you can definitely tell that the front is not flush or even from the angle the pictures are tanking you cannot tell this but it is obvious because the bottom sliders usually stop the drawer from being able to be pushed up when fully closed right now it is only catching the left side bottom ordering sliding drawer along with the other hardware to try to address this issue as bending the metal and making adjustments did not work for me.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Cibolo, TX 78108
Zachary
Job Details: 11/16/2021
Checked dishwasher, issue is dishes not drying. Found error code F5E1- door switch stuck open. Removed door and found switch stuck open. Engaged switch, and finished testing. Got F6E2- fill valve electrical problem. Checked fill valve. Had good connection. Replaced switch and control. Calibrated and tested again. No other issues or error codes. Dishwasher is now working as designed.; used 1 WPW10653840 (Door switch) from stock
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES0
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/16/2021
Installed new clip. No further issues. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Schertz, TX 78154
Zachary
Job Details: 11/16/2021
Checked dryer, customer is experiencing a noise issue. Showed a video and seemed like cracked blower wheel. Opened up and wheel checked good. Went ahead and replaced drive assembly to eliminate. Put back together and tested. Found noise coming from vent area. Fixed that and then knocking noise started. Looked at drum during cycle and it may be slightly oblong causing knocking noise on front left wheel. Ordering drum to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78253
Sebastian
Job Details: 11/16/2021
Customer complaint is that apparently they have to move their pans around chasing heat however whenever I run the burners they all seem to be working as a sure they come to boiling water pretty fast they light up glowing red and it does get hot unit appears to be working as it should calling tech line. Sr 7732255868 Tech line expressed to me that since 2019 Theyve been updated for safety measures calls appear to be working just fine according to tagline father power fan also the element has already been changed out the floor unit still operating as it should customer to call in a whirlpool due to the nature of the issue customer was not informed that the unit would cycle this way when unit waspurchased
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 11/16/2021
Installed new tub and gearcase. No leaks during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/16/2021
Replaced the faulty harness. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bulverde, TX 78163
Jim G.
Job Details: 11/16/2021
Replaced faulty filter. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MHW5100DC0
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
Customer complained of black mold near door gasket. Replaced gasket. Unit testing ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
When the washer gets plugged in it sparks. Outlet tested good. Followed Service pointer and ribbon cable plugged in correctly. Ordering new UI Panel. Will call customer when parts arrive.
We serviced a
JENNAIR ICE MAKER
Model n/a
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/16/2021
Previous visit found bad water recirculating pump. Installed new recirculating pump to resolve the issue. Unit tested good. No further issues at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/16/2021
Customer stated that unit was over-temping and doors were uneven. Previous visit discovered inefficient or seized compressor. Installed new compressor, installed new right door gasket, leveled unit, & ensured unit was plumb and square within its enclosure. Unit tested good. Advised customer of 24-48 hour cool-down period. No further issues at this time.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302EBS00
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
Leveled doors to fix mullion closing issue.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUDX30SESS2
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
Replaced bin thermistor to resolve too much ice issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSN608ESS00
Near San Antonio, TX 78230
Douglas H.
Job Details: 11/16/2021
Customer stated temp fluctuations in unit. Found compressor blistering hot all tests testing good. Contacting techline per notes, spoke with Leo. Explained the situation and stated needed to check pressures. Something going on with SS. 7732252168 Ordering compressor to resolve issue.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model WOD77EC0HS01
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
Lower oven would not work. Checked and found bad thermostat. Replaced thermostat unit testing ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78254
Sebastian
Job Details: 11/16/2021
Authorization number provided found that the auger motor is unresponsive power being fed to it motor is completely rusted out ordering motor and shaft concerned customer has with the water spout spiraling when it comes out is due to scale buildup ordering tube but will attempt to clean out with pipe cleaner on return.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78260
Jim G.
Job Details: 11/16/2021
I replaced the gasket but the underlying issue is the rail
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE900HBS00
Near Boerne, TX 78006
Colton B.
Job Details: 11/16/2021
Customer complained of oven turning off intermittently. Found no issues, faults, or bad components. Customer stated only started after recent software update. Believed to be faulty update. Unit appears to be working now.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/16/2021
Our customers strike is indeed broken. I tried to close it for temporary use but it would not. In diagnostics I received Error Code F7E9 Locked Rotor. Our customer has not had any other problems. The motor looks sound. They have had a few over loads. I am ordering the lid latch as a contingency as well as a control since they are in stock. If the strike comes in earlier and we can get out there earlier that would be fine.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78254
Sebastian
Job Details: 11/16/2021
Replaced subassembly. resolved the issue
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS01
Near Boerne, TX 78015
Sebastian
Job Details: 11/16/2021
Replace both control consul and harness set unit time watch for a few minutes looks good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/16/2021
I found that the freezer led was out of specifications. I replaced with a new led. All lights are now functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78230
Jim G.
Job Details: 11/16/2021
It appears a harness issue however customer will monitor the issue and contact.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78244
Chris S.
Job Details: 11/16/2021
Customer stated that was taking forever to dry and theres moisture in the dryer. Customer also said that he clean out the vent hose that goes in the wall replace the vent hose to the dryer found it should be blower wheel was not even installed right and was often not given good airflow fixed blower wheel test the unit everything working properly.
We serviced a
UNKNOWN VENT HOOD
Model UXT5530AAS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/16/2021
Our customers push button switches for two levels of the fan our no longer working I uninstalled the vent hood, panels, light console and all connectors for the control. Specialty tool was needed because one section did not have a moles connector. I went home to secure needed tools. I returned and installed the control with all connections. I reassembled and reinstalled the unit and tested. The vent hood is now fully functioning as designed. Our customer was concerned about how to and how often to clean the vent filters and was interested in replacing. I went over the owners manual with him and provided the part number W10169961A. When installing the control I found that the part sent was not the correct part. This is likely to the 3 engineering code being absent from the ticket. This falls on improper submission. Correct part ordered. When I returned from securing the needed tool, the screws I had laid out in order had been placed in a pile. When resembling the two holes on the front and back left of the vent hood had become stripped in the vent hood. This is not an available part. I called Whirlpool Tech Line and spoke with Rich about the strip in the sheet metal. He advised me to go one size up in diameter from a hardware store. SR# 7732260254. I informed our customer of the plan.
We serviced a
JENN-AIR RANGE
Model JES9900BAS
Near San Antonio, TX 78247
Zachary
Job Details: 11/16/2021
Found cooktop cracked on front left so customer is unable to use FL burner. RF infinite switch is not working but already on order just not yet received. Ordering cooktop to resolve issue
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Converse, TX 78109
Zachary
Job Details: 11/16/2021
Checked washer, issue is not draining. Found error codes F9E1- long drain, F7E7- motor speed fault, F0E7- load detected while running clean cycle. Drain pump was trying to drain but couldnt. Lid was locked. Had to manually drain probably like 6 gallons or more of water and flow was extremely slow. Took forever. Removed drain pump and it was clogged. Replaced drain pump and tested. Washer is now working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB05
Near San Antonio, TX 78244
Zachary
Job Details: 11/16/2021
Tech 17 and I removed OTR MW from cabinet. Inspected and damper is causing noise which is normal. Replaced damper and put WP padding down to help with noise when activating vent fan. Put back in cabinet and tested MW is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Corpus Christi, TX 78404
Michael
Job Details: 11/16/2021
I replaced one of the led lights on the right side and side lights came in except the 2 on top. I removed the freezer door and removed the module, found one of the wires is broken in the cabinet, unable to splice it. Called and spoke with Ed SR7732260268. Explained to him one of the wires was broken and I am not able to splice it because its inside the cabinet, he said it was non repairable and referred them to customer service
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Corpus Christi, TX 78415
Michael
Job Details: 11/16/2021
The display doesnt work per customer. F1E0 internal board failure, installed new control, preheated the oven, the control/oven and top burners are working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ
Near Corpus Christi, TX 78413
John L.
Job Details: 11/16/2021
Inspected unit, found issue with control board. Replaced and tested. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Aransas Pass, TX 78336
Michael
Job Details: 11/16/2021
Installed the new pump &motor,, filled the appliance with water, found another leak on the back left corner, its leaking from the element, tightened it up, still leaking, the copper washer is partly gone, element needs to be replaced. Ordered the element and reschedule the customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH02
Near Corpus Christi, TX 78410
Adam
Job Details: 11/16/2021
While trying to remove old door seal off of right hand side of refrigerator doors ran to the same problem as with the freezer door. Liner for door will start to crack in several places and stuffing/insulation coming out with existing door seal. In order to resolve issue entire door will need to be replaced. Also doorhandle that was ordered I believe has been missed packaged because it is not long enough to cover Distance between screw mounts will need to re-order handle.
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Corpus Christi, TX 78412
Adam
Job Details: 11/16/2021
Replace control board tested unit issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Corpus Christi, TX 78418
Adam
Job Details: 11/16/2021
Customer complaint of soap dispenser door not closing. Further investigation shows no error codes but further investigation shows dispenser door has chip missing theyre just so happens to hold the door shut. Replace dispenser simply tested unit issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78244
Zachary
Job Details: 11/16/2021
Customer had all packaging brand new in home of dishwasher. Builders did no leave any of the manuals behind for customer. Emailed all owners manuals for appliances to customer and took manufacturers tags out of dishwasher. Instructed on rinse aid and proper loading procedure. Instructed all uses of dishwasher and tested since it has never been ran. Dishwater is working as designed and no errors found. Customer now knows how to use dishwasher.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/15/2021
I spoke with Sean, Senior Technician at Whirlpool SR#7732243682. Confirmed my approach to the repair. I replaced the UI harness and tested. This unit is fully functional. If antsy further problems related to these error codes would start with replacing the console.
We serviced a
JENN-AIR DISHWASHER
Model JDB8500AWX3
Near San Antonio, TX 78209
Jim G.
Job Details: 11/15/2021
Kick plate needs to be reapplied. Will,return to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/15/2021
I found that our customers air duct in the freezer had a broken retainer tab up front. The Lowes installers did not remove the packing tape as a result the sump t became disassembled and broke when the tape was removed. This will need to be replaced for proper functioning of air flow. Part ordered.
We serviced a
WHIRLPOOL DRYER
Model CEM2940TQ1
Near Somerset, TX 78069
Jesus C.
Job Details: 11/15/2021
Installed new motor and blower wheel. No further issues. Job complete.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430IL03
Near Boerne, TX 78015
Colton B.
Job Details: 11/15/2021
Issue was that sometimes the control goes black and customer has to reset unit to get it working. Found F6E8 error code indicating a faulty appliance manager. Ordering new AM and returning. Console has already been replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Somerset, TX 78069
Jesus C.
Job Details: 11/15/2021
Tested unit. Good temps in both sections. Unit still holding pressure. No leaks found during inspection. No further issues. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78006
Colton B.
Job Details: 11/15/2021
Issue is that some buttons on control panel do not work reset unit, still no operation on touch screen and top two buttons. Replaced console, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/15/2021
Issue was ice maker temporarily stopped making ice. Customer states that it is now working well. Checked ice maker, no issues found. Customer will call back if issue returns.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/15/2021
Installed new UI. Fresh food evaporator drain is frozen. Called tech line. Will need to replace power supply and drain kit. Sr 7732239173.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Pipe Creek, TX 78063
Sebastian
Job Details: 11/15/2021
Found that heater was working appropriately customer is using lemon shine for inside did my best to remove the lemi from the dispenser. Instructed customer to provide proper rinse aid and try using the unit again if they are still having issues we might have to change out dispenser can confirm that heater is pulling at least 9 A when on indicating that its good
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78245
Jim G.
Job Details: 11/15/2021
Machine terminal was loose. Adjusted and dryer cord was resolved.
We serviced a
JENNAIR ICEMAKER (STANDA
Model JUIFX15HX00
Near Medina, TX 78055
Sebastian
Job Details: 11/15/2021
1928 Found that the recirculation pump was oddly bad and failing not pumping at power going to it replaced the pump
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near San Antonio, TX 78232
Chris S.
Job Details: 11/15/2021
Replaced just a tester unit everything working properly.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78209
Chris S.
Job Details: 11/15/2021
Replaced tracks and upper rack. Went to replace panel and new panel was damaged again. Customer is not very happy. Wants to talk to whirlpool again and they did not send the lower rack. So reordering panel and ordering lower rack.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near San Antonio, TX 78223
Chris S.
Job Details: 11/15/2021
Installed dual valve. Tested water. When filter is out water works great. But when filter is in barely any water pressure. Found issue to be a housing problem. Customer had just changed out filter with new one as well with no change in results. Will return with parts to repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW
Near San Antonio, TX 78230
Shawn W.
Job Details: 11/15/2021
Our customers shifter had become dislodged from the cam to the gear case. I removed the motor guard and replaced the shifter with the re-engineered design. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. I ran calibration and tested the agitate and spin in manual test mode. This unit is now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78240
Jim G.
Job Details: 11/15/2021
Ive verified the strike is damaged and in need of replacement. Will return once part is available for installation. ; schdld next appmnt for 12/1 WED !
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near La Vernia, TX 78121
Chris S.
Job Details: 11/15/2021
Replaced left & right hinge. Tested lid to make sure it closed and locked properly. Unit functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78248
Zachary
Job Details: 11/15/2021
Customer is experiencing fridge not powering compressor on and lights on inside not working intermittently for up to 10 hours. Fridge is still cooling but intermittently. Based off prior work called tech line and spoke with Travis- 7732247823 came to conclusion that RC evaporator fan motor could be shorting out causing issue. Saw some ice on evaporator so ordering service kit and evap cover.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Lakehills, TX 78063
Sebastian
Job Details: 11/15/2021
Replace the control and the UI user interface him tested unit found that it is good to go customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Saint Hedwig, TX 78109
Chris S.
Job Details: 11/15/2021
Upon arrival customer stated that store they purchased appliance from replaced the shelf for them. Examined new shelf to check that everything is functioning properly. Unit functioning as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ6
Near San Antonio, TX 78208
Zachary
Job Details: 11/15/2021
Checked OTR MW, found unit not heating and fan blower not working properly. Checked outlet, was good. Gained access to control all looked good but sured up connections. Installed tie-wire. Put back together and tested. Fan and MW now working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Schertz, TX 78154
Chris S.
Job Details: 11/15/2021
Returned to replace control board. Tested unit and checked diagnostic mode. Everything is functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78256
Douglas H.
Job Details: 11/15/2021
Last tech found unit needed door replaced. Replaced left door to resolve the issue. Unit testing good now. No further issues at this point. Unit was under warranty during diagnosis. Serial number puts unit in warranty still.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/15/2021
Last trip found faulty ui boards, main control, expansion board and temp sensors. Upon further investigation found temp sensors functioning properly. Replaced main control, expansion board, and both uis to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Converse, TX 78109
Zachary
Job Details: 11/15/2021
Went to check dishwasher, found that unit is a Frigidaire product and is not covered under WP warranty. Unit is under manufactures warranty and we are unable to work on it. Customer is a tenant and landlord called service in wrong.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/15/2021
Issue was dispenser flap not closing. Replaced motor again, still no operation. Found corroded wires in door. Door has been discontinued, dispenser issue is non repairable. Customer also complained of no ice, finding bad emitter receiver boards.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
Zachary
Job Details: 11/15/2021
Checked dishwasher, customer is experiencing suds overflow. Found error code F6E4- inlet water float switch stuck open. Tested dishwasher and it is working as designed. No other issues or error codes. Found customer was not using rinse aid. Instructed to get rinse aid, throw pods in bottom of tub instead of dispenser, and to get water hot at sink before running cycles. I&I now fulfilled.
We serviced a
SAMSUNG DRYER
Model n/a
Near Boerne, TX 78015
Colton B.
Job Details: 11/15/2021
Issue was a faulty heating element. Replaced element, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Boerne, TX 78006
Colton B.
Job Details: 11/15/2021
Replaced nameplate, unit looks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/15/2021
Customer reported freezer temps warmer than normal and not making ice, also stated unit running longer than normal. Followed Service pointer W10666205E to find cause to be a pin hole leak in rc evap, causing issues. Ordering evaporator to resolve the issue.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/15/2021
Ordering new cooktop per conversation with last tech. Will call customer when part comes in. Oven is installed under cooktop and will have to be taken out to complete repair. We should be able to do this, just need to uninstall the plug. Builder is not needed. Will take picture of model and serial on return repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 11/15/2021
Tested unit. Actuator disconnected from cam assembly. Replaced actuator. No further issues during testing. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Schertz, TX 78154
Zachary
Job Details: 11/15/2021
Checked dishwasher, no activity from console. Wanted to eliminate simple stuff. Pulled out dishwasher found unplugged. Customer said they were getting some activity. Most likely had a loose connection but when I pulled out dishwasher it became completely unplugged. Tested dishwasher and it is working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/15/2021
Our customer is having problems with the unit draining. There is standing water in the unit. This is a new development and there are no new garbage disposals or plumbing work done recently. In diagnostics there were no error codes. I filled some water and drained. No water drained. The plug is popped out on the garbage dispose all. I extracted the water with my wet vac, I replaced the drain pump but had the same problem. I removed the dishwasher from the cabinet. I filled the unit and tried to extract the water from the drain hose at the garbage disposal but it would not draw water. I checked for clogs. It appears the check valve is not functioning properly. I confirmed with DH. This unit will need a new drain hose to replace the check valve.
We serviced a
MAYTAG MICROWAVE OVEN
Model UMC5200BAS06
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/15/2021
Customer reported interior damage to enamel and arching happening. Inspected unit and found that the enamel is in fact damaged with evidence of arching. Damaged portion of unit is roughly 6.5 inches long by 5.5 inches wide. Pics of damage in quick pics. Contacting techline to report findings, spoke with Leo. Deemed unit unrepairable due to extensive damage to to cavity liner. Sr 7732240223
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/15/2021
I removed the unit from the cabinet and replaced the console. I reinstalled the unit and tested. No errors, proper model number, unit heating. This unit is now fully functional.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2651HEQ
Near Cibolo, TX 78108
Zachary
Job Details: 11/15/2021
Replaced adaptive defrost control and bi metal cutoff, evap was extremely iced over. Reassembled and refrigerator is now working as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QTS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/15/2021
Our customer changed their water filter recently and shortly after that the water stopped dispensing and the ice production decreased significantly. I found that he freezer door UI was not within spec. It would not reset filter light and you could not perform other functions. They had been using a clone water filter before. They have the correct filter now. There was also some ice build up on the ice maker cover. I spoke with JoelSR#7732237754., Senior Technician at Whirlpool. We will need to change out the Niagara UI and test. If test does not pass we will need to change out the Niagara mail control. I will also be resolving service pointer 4317460 Refrigerator Power Loss. Drill 1/4 inch hole in auger motor cover.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF505ESS
Near Mico, TX 78056
Sebastian
Job Details: 11/15/2021
Found that the refrigerator section evaporator was completely frozen up replace the thermistor in the fan checked operation to both afterwards good to go customer to monitor.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78261
Douglas H.
Job Details: 11/15/2021
Last tech found unit needed gear case as well as rotor, stator, dispenser drawer, slider, clutch and all screws associated with rotor/stator. Replaced all parts to resolve the issues. Calibrated unit, and ran auto testing to check unit. Unit is functioning as designed now with normal noise. No further issues at this point. Basket was not needed.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Rio Medina, TX 78066
Sebastian
Job Details: 11/15/2021
Customer was given refund for the unit for Lowes. Unit was not called in another proper Lowes warranty customer to come back in the correct way if they wish for us to proceed
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near San Antonio, TX 78259
Douglas H.
Job Details: 11/15/2021
Last trip found faulty igniter. Upon taking unit apart found left front igniter wire was kinked causing issue. Adjusted wire to resolve that issue, replaced electrode ordered. Unit now functioning properly. No further issues at this point. If issues persist please order W11453940 electrode.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near San Antonio, TX 78260
Jim G.
Job Details: 11/15/2021
Replaced faulty drain pump and hose U. Issue is resolved.
We serviced a
JENNAIR RANGE
Model JGRP548WP00
Near San Antonio, TX 78232
Jim G.
Job Details: 11/15/2021
Bruce SR# 7732238316 according to techline Andrew Sr 7732238316. Replaced control. Issue is resolved.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78253
Sebastian
Job Details: 11/15/2021
Replace the manifold and the knob found that this valve is acting just the same as the last one call tech line on the issue tech line explain to me that she will not see the flame go down on a propane system with the BTUs will go down explain this to the customer and explain it they can call Whirlpool if they find out it is not adjusting the way that tech line explain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78253
Sebastian
Job Details: 11/15/2021
Sr 7732238630 Replace the slides that had obvious bearing damage customers concern now is that when the door is pulled from the extreme left or right that it skips a gear explain to customer that this is a Normal part of the door function as it is designed to be pulled from the middle.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Port Lavaca, TX 77979
Michael
Job Details: 11/15/2021
Wont spin all the water out and makes a loud noise per customer. F0E5 off balance load, F7E7 motor unable to reach target RPM and F0E2 over suds condition detected, cleared error codes. Tried to calibrate and it made a real loud screeching noise when it was try to grab the basket. I looked underneath and saw white dust on the shield. I removed the shield and clutch assembly, the teeth were eaten up. Repair made. Job complete.
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Sinton, TX 78387
John L.
Job Details: 11/15/2021
Install components onto unit, verified unit functions. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Refugio, TX 78377
John L.
Job Details: 11/15/2021
Inspected unit, you having issues powering on. Was able to get unit into diagnostic mode, one code pulled. F9E1 long drain. Tried to test drain pump, drain pump without power on or energize. Possible issue with control board and or drain pump. Will need to replace to resolve this issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Rockport, TX 78382
John L.
Job Details: 11/15/2021
Inspected unit, icemaker on unit has completely broken. Will need to replace icemaker to resolve issue.