We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS1
Near San Antonio, TX 78230
Sebastian
Job Details: 07/22/2021
7731318694 Changed out both parts unit still not lighting up called tech line for assistance spoke with Adrian confirmed that royal relay on control is malfunctioning not getting any voltage to the spark module control board shows one available in Washington not exactly sure did not guarantee with customer that part was going to be available told customer its most likely on back order customer to call Whirlpool; ordrng 1 W11258611 (Control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/22/2021
7nit not under warranty. Customer will call if they want to continue repairs.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4736HB00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/22/2021
"Replaced center front burner, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Comfort, TX 78013
Colton B.
Job Details: 07/22/2021
Issue was that unit was not washing. Found actuator slipped off of pulley. Ordering new actuator and put the old one back on for a temporary fix. ; ordrng 1 W10913953 (Shifter)
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS02
Near Kerrville, TX 78028
Colton B.
Job Details: 07/22/2021
"Replaced console to resolve light issue. Lights still stuck on. Found F6E9 error code this time, ordering new control with power supply to resolve issue. Rescheduling for a week out. ; ordrng 1 W11179310 (Control with power supply)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/22/2021
I replaced the damaged strike. Unit is now fully functional.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/22/2021
I replaced the bad shifter with new re-engineered shifter. Cleared error codes and ran calibration. Ram manual test mode and isolated agitate and spin to test. Both passed. Went back into diagnostics to test for errors. No errors found. Unit is now fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cibolo, TX 78108
Zachary
Job Details: 07/22/2021
Put rack stop on and front left wheel could still pop out if you move rack to the right. Replaced with new version of rack adjuster kit. Dishwasher is now working as designed.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS00
Near Kerrville, TX 78028
Colton B.
Job Details: 07/22/2021
"Replaced drain pump, new drain pump sound better. Unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/22/2021
Customer dropped bucket of nails in washer. Removed nails from tub and pump. Drain pump is working. Unit spins and agitates. No further issues. Job complete.
We serviced a
KITCHEN AID WINE CELLAR
Model KUWS24LSBS14
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/22/2021
Installed new drier. Unit holding pressure. Will need to reschedule to check for leaks.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/22/2021
I replaced the belt with a new one. Went into diagnostics and found no errors. Isolated the spin on high and low in manual test mode. The sound is gone. Unit is fully operational now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78256
Douglas H.
Job Details: 07/22/2021
Last trip found faulty lower ice maker and faulty dual valve. Replaced both to resolve the issues. Unit testing good now. No further issues at this point. 24 hr for ice production
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model UN324A-1A
Near Pipe Creek, TX 78063
Justin
Job Details: 07/22/2021
"Replaced overlay and switch, tested to complete. Compressor is showing to be on, will have customer monitor for the next 24hours."
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near Terrell Hills, TX 78209
Jesus C.
Job Details: 07/22/2021
F0e2 error code. Ran diagnostics test. Found Hot and cold switched. Flipped supply. No further issues during testing. Job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDB3650AWR2
Near San Antonio, TX 78230
Sebastian
Job Details: 07/22/2021
Found that the float switch assembly is damaged block was popped out all the way causing the unit to not start as it should place a float the end as well as I could unit is still damaged and will potentially pop back out charging just above cost for each part as customer has paid a large amount into the unit for their sump just to washes ago. Ordering float and switch assembly; ordrng 1 W10077871 (Float) and 1 8193506 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near San Antonio, TX 78249
Sebastian
Job Details: 07/22/2021
Replace gaskets after heating them up with heat gun unit good to go
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Bulverde, TX 78163
Jim G.
Job Details: 07/22/2021
I verify the console is faulty. Will return to repair. ; ordrng 1 W11478525 (UI facia)
We serviced a
LG WASHER
Model WM8100HVA
Near San Antonio, TX 78215
Jesus C.
Job Details: 07/22/2021
Second tech needed. ; schdld next appmnt for 8/4 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78240
Sebastian
Job Details: 07/22/2021
Customers concern is moisture in the freezer section and found evidence of this used heat gun to form gaskets found that gaskets are still rough and not making good connection must order door and hinge also ordering diffuser; ordrng 1 W10901054 (Hinge) and 1 LW11202405 (Door) and 1 W11164593 (Damper)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/22/2021
I verified hinges were malfunctioning. The console has gaps in it. Forming in the display. ; ordrng 2 W10639067 (Hinges)s and 1 W11297709 (Ui Console)
We serviced a
SAMSUNG DRYER
Model DV48J7770EP
Near Canyon Lake, TX 78133
Jim G.
Job Details: 07/22/2021
i verified proper voltage and that the heater was engage. I verified that the dryer vent was constricted. I advised using a rigid venting and also to be careful when positioning the dryer.
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near San Antonio, TX 78247
Zachary
Job Details: 07/22/2021
"Checked washer, found error codes F8E3- overflow, F9E1- long drain, F0E1- load in drum during clean wash cycle. Complaint is washer is not draining. Removed both front door panel, top and back panels. Opened up drain trap found coins, a screw, some trash. Noticed water slowly coming from tub clean out still, removed grommet from tub, found debri clogging it perfectly. Put machine back together. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed. Educated customer on wash procedure and to not have any small objects in wash."
We serviced a
WHIRLPOOL DRYER
Model MEDC5077640
Near San Antonio, TX 78247
Zachary
Job Details: 07/22/2021
Checked dryer and it was working as designed. No issues found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/22/2021
Our customer had no problems with the ice maker since my previous visit when I disconnected the deli control. I replaced the deli control. Unit should produce ice more consistently now.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/22/2021
I removed the back panel and replaced the temperature sensor as well as the control board. Reassembled unit. Tested. No errors in diagnostics. Bake and broil element passed. Unit is now fully operational.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/22/2021
I replaced the 4 bezels that had become loose with new ones by cleaning and drying the surface so the glue would stick well. Unit is now fully operational.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Converse, TX 78109
Chris S.
Job Details: 07/22/2021
Replace dryer repair kit wheels were corroded. Tested unit everything working properly.
We serviced a
MAYTAG FREEZER
Model MZF34X18FW01
Near San Antonio, TX 78259
Zachary
Job Details: 07/22/2021
"Checked freezer no lights working. Checked power supply and its good. Start device checked good. Removed control, lights came on. Sured up connections. Nothing was loose. Intermittent activity. Bad control board. Will not signal to compressor to kick on. Ordering control assembly to resolve issue. ordrng 1 W11382529 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78225
Jesus C.
Job Details: 07/22/2021
Installed new actuator. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78244
Chris S.
Job Details: 07/22/2021
Was defrosting freezer and noticed that company before us came out and spliced temperature thermistor and wrapped it with tap also defrost thermistor was not in right position. Also door switch was broken and didnt notice it last visit. Need to order harness to fix issues. Ordering door switch and harness.; ordrng 1 W11109595 (motor-evap) and 1 W11396033 (Door switch)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Bulverde, TX 78163
Jim G.
Job Details: 07/22/2021
I verified issue. Upon arrive the machine was non-responsive. I verified that voltage at wall (unit has a dedicated circuit and updated circuit break) and control board. I also verifying the correct DC voltage at the UI console harness. After reassembly I was able to enter the diagnostic menu. And the thereafter I was able to use the machine normal and power up the machine. I contacted Leon SR# 7731010980 who after conferring with senior technical support advised replacing the upper wiring harness to console as some units have been found to have faulty harness connectors wherein there is limited voltage connectivity. ; ordrng 1 W11316252 (Upper wiring harness)
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near San Antonio, TX 78209
Chris S.
Job Details: 07/22/2021
Replaced blower wheel and motor everything working properly.
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near San Antonio, TX 78250
Sebastian
Job Details: 07/22/2021
Replaced the gear case assembly slider clutch motor tub assembly was defective had a large dent in the side but my old tub made it quite nicely with the old gear case so that part was not needed found that control and consul were working as designed calibrated unit unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Lakehills, TX 78063
Justin
Job Details: 07/22/2021
"Found the ice maker bin with a few ice cubes, ice in ice maker. Did a unplug for unit and left unplugged for a minute. Tested after turning back on and unit ran through harvest and fill. If customer calls back in order ice maker."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Justin
Job Details: 07/22/2021
"Replaced control, found harness smashed some. Fixed that issue and tested to complete. If this happens again we will need to replace main harness and top harness."
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH54521JZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 07/22/2021
Last trip found both interlock assemblies and inline fuse were faulty. Replaced both interlock assemblies and fuse to resolve the issue. Unit is testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78253
Richard G.
Job Details: 07/22/2021
Replaced roller and rivet. Leveled out doors. Unit is good to go.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830IL01
Near San Antonio, TX 78221
Shawn W.
Job Details: 07/22/2021
I removed the damaged door and unassembled. I assembled the new door and reinstalled.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boerne, TX 78006
Douglas H.
Job Details: 07/22/2021
Customer stated that when the plumber unkinked the inlet hose that resolve the issue. Found unit to be missing an upper rack stop. Used stop from truck stock to resolve the issue. Unit testing good now. No further issues at this point. ; used 1 WPW10082861 (Stop) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Bulverde, TX 78163
Douglas H.
Job Details: 07/22/2021
"Customer stated unit freezer had frost building up. Found cause to be ice maker not installed properly, leaning heavily forward. Ice maker was leaking due to it leaning which was dripping into rail making door difficult to open/close not allowing door to fully close. Reset ice maker to proper location and defrosted rail where ice was present. Unit now functioning properly and freezer making a good seal. No further issues at this point. This was manufacturing error."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near San Antonio, TX 78250
Sebastian
Job Details: 07/22/2021
Applied to seals onto evaporator as per tech line it appears that more moisture has accumulated and I would say its coming from the outside not inside. Ordering gasket and door as slides have already been changed out evaporator harness is already been changed out and double check to make sure cabinet has no Bowes in it. Ordering door and gasket to see if this will finally resolve the customers moisture issue also found that icemaker is shorted out most likely due to the moisture buildup in the unit icemaker does not want to feed water you could see the mechanism spark ordering icemaker as well parts on back order. Will note that the sales ad tech line asked me to put on or on the outside of the evaporator there was no other way to install them and I installed them as per their instruction customer not happy with the way this looks; ordrng 1 W10919637 (Door) and 1 W10436252 (Gasket) and 1 W10884390 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Bulverde, TX 78163
Jim G.
Job Details: 07/22/2021
Applied liner kit. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/22/2021
I removed the back right panels and water valve. Replaced with new valve. I aired out the lines and tested. Unit is now fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHB02
Near San Antonio, TX 78253
Justin
Job Details: 07/22/2021
Need to replace the ice maker for unit.; ordrng 1 W10884390 (Icemaker)
We serviced a
LG WASHER
Model WT5680HVA
Near San Antonio, TX 78253
Justin
Job Details: 07/22/2021
"Drum is locked will not spin freely. Will need assembly clutch, water valve and control.; rqstng P&A on 1 AEN73131406 (Assembly clutch) and 1 EBR79523101 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ02
Near San Antonio, TX 78253
Justin
Job Details: 07/22/2021
"Called techline and went over all possibilities, techline suggest customer call the maker of the breaker and see what breaker they should use for this fridge. 7731312936 Service pointer W11525530"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near San Antonio, TX 78260
Jim G.
Job Details: 07/22/2021
Ive verified that the fan was not the issue but more likely the issue. The issue had appeared to be resolved. I believe now that it was likely due to a sealing issue. I reassembled rails and verified seals were functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78209
Jim G.
Job Details: 07/22/2021
Replaced faulty latch. Issue resolved.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78253
Justin
Job Details: 07/22/2021
W11244494 previous tech ordered this part number. Only got top interlock switch. Need full interlock. ; ordrng 1 W11244494 (Interlock)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near San Antonio, TX 78227
Sebastian
Job Details: 07/22/2021
Assisted J8 in changing out tub in basket
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78250
Justin
Job Details: 07/22/2021
Replaced bad belt and tested to complete. Customer is putting too much clothes in dryer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5DHAXVA00
Near San Antonio, TX 78258
Zachary
Job Details: 07/22/2021
"Checked refrigerator, concern is moisture build up in deli/veggie drawers and getting a new water filter. Looked for sealing issues and that dampers were working properly. Moisture in deli drawers looked normal for the amount of humidity we have had this year. Refrigerator appeared to be working just as designed. ."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/22/2021
Installed new belt. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Universal City, TX 78148
Chris S.
Job Details: 07/22/2021
Replaced icemaker tested unit everything working properly properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78245
Richard G.
Job Details: 07/22/2021
"Customer complaint is that the unit is not spinning the water out of the clothes. Entered diagnostics and found error codes F0E5 off balance load detected. Also found front right leg was not even, causing unit to be off balance. Ran diagnostics cycle. Ensured unit is level and balanced. Unit is still off balance during spin. Unit is making a squealing noise during the end of spin cycle, coming from the gearcase. Will need to order gearcase, motor, shifter, cam assembly, and belt.; ordrng 1 W11454734 (Gearcase) and 1 W10890624 (Motor) and 1 W10721967 (Cam assembly) and 1 W11239857 (Belt) and 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78245
Richard G.
Job Details: 07/22/2021
"Customer complaint is that the oven is not heating. Can hear the igniter clicking and the gas, but not lighting. Set unit to bake at 350, bake burner is lighting intermittently. Will need to order igniter.; ordrng 1 WP9758079 (Igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78245
Richard G.
Job Details: 07/22/2021
Customer complaint is that the freezer has stopped cooling and the icemaker has stopped working. Verified issue. Will need evap motor with harness.; ordrng 1 W11032800 (Evap motor with harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78251
Richard G.
Job Details: 07/22/2021
"Customer complaint is that the unit is still shaking and walking across the floor. Found unit to be a little off balance, adjusted front right leg to steady machine. Also installed bushings in front suspension. Calibrated unit and tested. Unit is operating normally in test mode. Customer will test it out."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78253
Richard G.
Job Details: 07/22/2021
Customer complaint is that a wheel on the right adjuster has broken off. Verified issue. Replaced adjusters with kit. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near San Antonio, TX 78227
Jesus C.
Job Details: 07/22/2021
"Installed new tub assembly. Tested unit. Found stator damaged from seized tub. Not getting correct voltage from control. Will need new stator and control. ; rqstng P&A on 1 W11322883 (Control) and 1 W11354542 (Stator), states that autho needed"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Aransas Pass, TX 78336
Michael
Job Details: 07/22/2021
"Installed fix thermostat, turned the appliance on, its heating and working normal"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Ingleside, TX 78362
Michael
Job Details: 07/22/2021
"The dryer was making a noise when I turned the dryer on, like it was hitting something. Removed the front panel and found a screw underneath in the ring felt, removed the screw and cleaned out all the lint inside the appliance. Put the front panel back in place and turned the dryer on, no longer making the noise and working normal"
We serviced a
WHIRLPOOL ICEMAKER
Model EB2SHKXVQ00
Near Corpus Christi, TX 78411
John L.
Job Details: 07/22/2021
"Inspected unit, found icemaker to be getting jammed. Will need to replace icemaker to resolve issue.; ordrng 1 D7824706Q (ice maker)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Portland, TX 78374
Michael
Job Details: 07/22/2021
"Not complete the wash cycle per customer. F7E6 motor fault, found the actuator had popped out of the slider, put it back in place temporarily, confirmed the actuator needs to be replaced, please reschedule when the part comes in ;"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
John L.
Job Details: 07/22/2021
"Installed actuator, recalibrated unit. Tested after installation, issue resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78412
John L.
Job Details: 07/22/2021
"Installed actuator, recalibrated and tested. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Portland, TX 78374
Michael
Job Details: 07/22/2021
"Installed new lid, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Corpus Christi, TX 78404
John L.
Job Details: 07/22/2021
"Inspected unit, no codes pulled. Customer states that unit does not dispense rinse aid, as when customer tries to refill contents already overflowing. Also bushings on door will need to be replaced to resolve issues customer is having with door.; ordrng 1 W10428217 (dispenser assy) and 2 8268961 (pad)s"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Sinton, TX 78387
Michael
Job Details: 07/22/2021
"The customer said the the tub is hitting the sides when its on the spin cycle. Open the lid and pushed on the tub, its real bouncy, the suspension is bad. Tested the agitation and spin cycles, all is working normal, no abnormal noises, ordered the suspension and rescheduled the customer ; ordrng 1 W10780045 (Suspension)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alice, TX 78332
Adam
Job Details: 07/22/2021
Inspection of unit shows error code for motor fault. This does relate directly to service pointer for replacing actuator. Further inspection of underside of unit shows actuator has come loose of cam assembly. Replace actuator to resolve issue; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Falfurrias, TX 78355
Adam
Job Details: 07/22/2021
Customer complaint of light in freezer section has gone out completely and is dimming in refrigerator compartment. Replaced light assembly in freezer compartment to resolve issue. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78416
John L.
Job Details: 07/22/2021
"Installed actuator, recalibrated unit. Ran test cycle, unit working as designed. Issue resolved."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Corpus Christi, TX 78416
John L.
Job Details: 07/22/2021
"Screws to lid came out, re-inserted and tightened screws. Issue resolved."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78416
John L.
Job Details: 07/22/2021
Inspected unit found issue to be with ring bearing and felt. Will need to replace both to resolve this issue.; ordrng 1 W10730752 (seal-door) and 1 W10803476 (brng&seal) and 1 692526 (sub 279441)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/21/2021
Model Number: WRS325SDHZ05 Serial Number: HRA1313726. DOP 21 April 2021. Our customer is having a problem with their ice maker not working. I ran diagnostics isolating the ice maker. It would not harvest. I counseled with DH at ACT. The ice maker might jumpstart but will need to be replaced. Part ordered.OOS; rqstng P&A on 1 W11284458 (Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Boerne, TX 78015
Douglas H.
Job Details: 07/21/2021
"Main complaint of ice maker not making ice and not quite as cool as should be. Found issue for ice maker to be fill tube frozen over and inlet tube kinked. Removed the clog from fill line to resolve the issue, for the cooling issue found cause to be condenser coil was clogged with hair bellow the front of unit. Removed that hair to resolve that issue. Unit testing good now. No further issues at this point."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/21/2021
"Last trip found motor, collar and blower wheel to be the cause of the noise issue. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Richard G.
Job Details: 07/21/2021
"Replaced inverter, sensor, and harnesses. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78234
Sebastian
Job Details: 07/21/2021
Replace splotch on unit tested unit unit is working as it should did calibration as well
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/21/2021
"Issue was a poor drain. Removed debris from drain line, unit tested good. Could not find model and serial tag, however unit is registered."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS01
Near Terrell Hills, TX 78209
Sebastian
Job Details: 07/21/2021
Sr 7731305296 Tightened up screws using impact customer claims that last technician did something up at the top hinge cannot confirm this reported with tech line that a tightened up screws when is it gonna impact and if it comes loose again that is likely a problem with the cabinet
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78259
Douglas H.
Job Details: 07/21/2021
"Customer had breaker to unit turned off upon arrival, customer stated unit was beeping and flashing errors prior to leaving breaker turned off. Tested unit. Unit is functioning properly now. Likely issue based on customer description was unit reverted to demo mode and leaving breaker off for multiple days fixed the issue. No further issues at this point. If issue persists please order W11091934 latch assembly and W11348059 electronic control."
We serviced a
WHIRLPOOL RANGE
Model KDRS505XSS02
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/21/2021
Installed new valve. Back left burner now working. No further issues during testing. Job complete.
We serviced a
SAMSUNG DRYER
Model DV419AEW-XAA
Near San Antonio, TX 78254
Justin
Job Details: 07/21/2021
"Found lint trap full, will recommend customer use a duct cleaning service in the next couple of weeks to clean out the inside of the duct vents. Cleared out lint closest to lint trap. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/21/2021
"I removed the ice level sensor controls and the old ice maker. Replaced with new parts. Ran test 15, 57 and 45 to verify that the ice maker was harvesting and filling and that the sensors were detecting. All passed. Unit is fully operational now."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Sebastian
Job Details: 07/21/2021
Replace both parts and tested unit unit good to go
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78217
Jim G.
Job Details: 07/21/2021
I verified a faulty door. Ive replaced the door. Issue is resolved. Unit tested properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2SHDXTQ01
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/21/2021
Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/21/2021
Installed new drier. Cleared system. Vacuum and recharge. No issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/21/2021
Customer said f8 e1 code came up. Tested and found clogged hot water valve. Unclogged valve and tested with no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/21/2021
"Replaced UI, leveled doors and tightened door handles. Unit testing good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78249
Jim G.
Job Details: 07/21/2021
Anthony SR# 7731306804 after speaking with techline I verified that the thermistor is reading properly. I was instructed to replaced. Its the UI and the control which is responsible for defrost protocols. I also secured the thermistor with a zip tie and foil tape per techline instruction. ; ordrng 1 W11449482 (Control ACU) and 1 W11214887 (Dispenser UI Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/21/2021
This dispatch came without the part ordered. I let the customer know that I will need the part before I can repair it. I explained that Im not sure how this happened. I contacted NR and found that the part will not arrive until August. This could have been a double dispatch error. Our customer wanted to know who he could talk to because he was obviously not happy. I referred him to Whirlpool. Part reordered to be safe. I contacted Parts Department as well to monitor. PRt is showing OOS.; ordrng 1 W11513977 (Tub)
We serviced a
SAMSUNG WASHER
Model WF419AAW-XAA
Near San Antonio, TX 78254
Justin
Job Details: 07/21/2021
Heard the noise happen during one of the spray cycles. Would recommend replacing DC62-00214L and DC61-02427D. ; ordrng 1 DC62-00214L (Valve) and 1 DC61-02427D (Liquid spray tray)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/21/2021
"Issue is that the dryer would not turn off by itself. Replaced timer from ssb, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2021
Customer stated unit intermittently making ice and sometimes ice making is slushy and will dispense crushed instead of cubed ice. Found cause to be faulty ice maker that was leaking. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2021
"Customer stated unit doesnt dry. Ran service diagnostics testing to check unit, found no error codes. Ran through cycle to find that the control isnt sending proper voltage to heater, as heater comes on but not strong enough. Ordering control to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11087226 (control elec)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH75021HZ-0
Near San Antonio, TX 78249
Jim G.
Job Details: 07/21/2021
Replaced magnetron. Unit tested properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78248
Shawn W.
Job Details: 07/21/2021
I removed the bad shifter and replaced with the re-engineered shifter. I ran calibration then went into manual test mode to isolate the agitate and spin. Unit is now fully functional