We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Calliham, TX 78007
Adam
Job Details: 03/03/2022
Call tech line to better understand information for the unit. This call to check line I was inquiring about having to cut out each individual light assembly at the top of the Refrigerator or if it was available and one complete set all three lights with the harness tech line does confirm that the lighting cluster on the water filter side does come in a three light set with the harness and that the icemaker side would be to individual late modules. Ordering these three separate components to resolve issue in order to save customer some money and time.; ordrng 1 W10843828 (LED assembly) and 2 W10843339 (Module)s
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Corpus Christi, TX 78413
John L.
Job Details: 03/03/2022
Installed all lower components, gear case motor etc. also replace control board. Recalibrated unit, and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Kingsville, TX 78363
Adam
Job Details: 03/03/2022
Installed water valve tested unit water is flowing but freezer door was off for extended amount of time and ice will not be produced until freezer returns to temperature.
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Sinton, TX 78387
Michael
Job Details: 03/03/2022
Installed new control, preheated the oven, the appliances is working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78415
Michael
Job Details: 03/03/2022
Installed inner drain hose and screw, calibrated the appliance. When I started the diagnostics test I could hear water spilling, I canceled it and drain the rest of the water manually. I got underneath the appliance and saw water dripping from above the inner drain hose, as I looked up in there, it looked like mice had been chewing on it, chewing a hole into the tub on the back right corner and the high pressure hose. Ordered tub and lower harness, please reschedule the customer when parts come in.; ordrng 1 W11219115 (Tub) and 1 W11545744 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Corpus Christi, TX 78415
Michael
Job Details: 03/03/2022
I plugged the appliance in, F7E1 tachometer missing or wrong signal error code, cleared error code. Tried to calibrate, it tried to start but then the error code F7E1 popped up. I tested at the control, its getting good voltage to the control, DC voltage was also good at J11. Pulled the appliance out and looked underneath, pulled the shield off and tested the capacitor, getting no reading, capacitor needs to be replaced, I installed one I had in TS, W11162560, put shield back in place. Plugged the appliance in, I was able to call and run a quick wash diagnostics test, complete with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Corpus Christi, TX 78404
Michael
Job Details: 03/03/2022
The appliance isnt cooling, I plugged the appliance into a kill a watt meter, it leveled off at .95amps. The condenser fan, compressor and evaporator fan are working normal, its not blowing cold air. This is a sealed system issue, low on Freon. The customer doesnt want to spend the money for the repair, I left the appliance unplugged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM
Near Portland, TX 78374
Michael
Job Details: 03/03/2022
I called the customer enroute to the location, no answer, left vm. As I was arriving at the locations the customer called back and said the refrigerator started to cool again, said she had canceled.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Falfurrias, TX 78355
Adam
Job Details: 03/03/2022
Install cam actuator and belt calibrated unit ran verification cycle issue resolved
We serviced a
KITCHENAID ICEMAKER
Model KUIC18NNZS
Near Port Aransas, TX 78373
John L.
Job Details: 03/03/2022
8100Installed valve, tested unit after installation and verified unit is making ice. Issue on unit has been resolved. Customer will contact office to make payment
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78415
John L.
Job Details: 03/03/2022
Icemaker disconnected, reconnected icemaker and is functioning issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78410
John L.
Job Details: 03/03/2022
Inspected unit, found issue on unit tobe with suspension. Suspension on one side of the unit is sagging this is causing you need to shake and bounce. Will need to replace suspension to resolve this issue.; ordrng 1 W11228718 (suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78201
S
Job Details: 03/03/2022
Upon arrival customer stated that the ice maker would come off of the screw mounts when they opened the freezer door. Verified that the ice maker was not properly installed. Reinstalled once maker and the unit functions as designed. No further issues at this point.
We serviced a
LG WASHER
Model WM2688HNM
Near San Antonio, TX 78212
S
Job Details: 03/03/2022
Upon arrival customer stated the unit would leak intermittently from the bottom left side. Pulled unit apart and found no holes in bellow. Found no water stains or rust from a leak on the inside. Tested unit and could not replicate leak. Did find a small water leak coming from filter area. Found the filter was loose allowing water to leak and create the issue. Tightened filter and retested unit and unit did not leak. Advised customer to tighten and clean filter out regularly. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78209
S
Job Details: 03/03/2022
Upon arrival cus tor stated unit would not engage the lid lock and click repeatedly. Tested unit and verified a faulty lid lock latch assembly. Ordering 1 W11414731 to resolve issue. ; ordrng 1 W11414731 (Lid lock latch assembly)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78210
S
Job Details: 03/03/2022
Cus for states the units sc, labor, and parts are supposed to be covered under a 5 yr extended warranty. Advised customer to contact their extended warranty company to correctly dispatch the call. Customer states they will contact Best Buy to resolve payment issues. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78210
S
Job Details: 03/03/2022
Upon arrival customer stated that there was a burning smell that came from the unit. Tested unit and could not replicate issue. Did not see any burning or belt or wires. Found the error code F7E7. Verified that the motor was faulty ordering 1 W10677723 to resolve issue. Customer states they have a 5 yr extended warranty to cover the part and labor. Advised customer to contact their extended warranty company to get the part and labor covered for the job as well as their dryer. Sc seems to be the only thing covered on this call. Customer stated they will get in contact with Best Buy to get the issues resolved. ; ordrng 1 W10677723 (Motor)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78216
Jim G.
Job Details: 03/03/2022
Replaced timer which corrected the damage but the cord is still in need of replace. Informed customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/03/2022
Tested unit. Found impeller for drain motor slipped. Fixed motor. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78224
Jay
Job Details: 03/03/2022
Replaced gasket. Tested unit and found no leaks.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/03/2022
Installed new friction sleeves. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/03/2022
Tested unit. Front two burners lighting intermittently. Will replace electrodes and spark module. ; ordrng 2 WPW10515459 (Electrode)s and 1 WP6610341 (Spark module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Elmendorf, TX 78112
Daniel
Job Details: 03/03/2022
Returned with parts to repair. Upon replacing user interface found that none of the buttons worked even with the new interface. Water would dispense sporadically without even pressing on the dispenser lever. Marking the new user interface as defective and ordering another. Also ordering a control board and power supply board as I feel it might be a main control issue. Will return when parts are available to repair.; ordrng 1 W10843055 (Control board) and 1 W10830278 (Power supply) and 1 W11387386 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/03/2022
Water line kinked behind unit from,last visit. Fixed line. Good water to ice maker. Good harvest. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW2
Near Helotes, TX 78023
Sebastian
Job Details: 03/03/2022
Found that control was the cause of the issue but we were delivered the wrong color went ahead and changed out so the customer may use oven until we come back with the correct part ; ordrng 1 W11122557 (Control)
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Schertz, TX 78108
Chris S.
Job Details: 03/03/2022
Customer stated the dryer is making a loud screeching noise. Foundation to be repair kit assembly wheels are rusted and pulley is faulty. Waiting for dryer assembly to come in to finish repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ
Near San Antonio, TX 78251
Jay
Job Details: 03/03/2022
Replaced start device and compressor would not turn on. Verified that compressor is getting proper power, it is. Check resistance at compressor coils and its out of limits. Explained to customer the issue and they said they are going to return the fridge instead of follow on maintenance.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78218
Garry
Job Details: 03/03/2022
Customer complaint of cooktop on and cooktop hot lights constantly on, even when the range has not been/is not being used. Found issue to be right-front, left/right-rear infinite switches. Ordering Right-Front Infinite Switch (WP3149400) and two Rear Infinite Switches (WP3149404). Please schedule for soonest availability once parts arrive. ; ordrng 2 WP3149404 (Infinite Switch)s and 1 WP3149400 (Infinite Switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78222
Chris S.
Job Details: 03/03/2022
Replace drain pump and dispenser tested unit everything working as designed no further issues.
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78255
Sebastian
Job Details: 03/03/2022
Found oil leaking in clutch assembly and motor. Cleaned oil and agitator now working but advised that gearcase would have to be replaced to solve noise/oil issue. Customer will call if they want to go through with repair.
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/03/2022
Leak was due to softener drain. I assisted customer in correcting issue. Issue is resolved. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/03/2022
I called our customer to explain that I called Whirlpool Trade Care Team to advocate on her behalf for a concession. Unfortunately they denied coverage based on the information I provided. She will seek resolution from COSTCO first, then Whirlpool.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2530WS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 03/03/2022
I called our customer with a follow up with the feedback I received for our parts department. They did not open up this part. Therefore it was a used or defective part that was delivered by the distributor. Are parts department will not send out the part of it looks in anyway to be tainted. I will open the part ahead of time to ensure it is factory sealed, new part when it is dispatched.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model n/a
Near San Antonio, TX 78255
Sebastian
Job Details: 03/03/2022
Found that unit is a Frigidaire all in one unit. Could not find support to this model to repair.
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24HM01
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/03/2022
Tested unit. Door not closing fully on top right to engage door switch. Adjusted interlock forward to make better contact. No further issues during testing. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78254
Jay
Job Details: 03/03/2022
Replaced door. Installed gasket. No issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/03/2022
Tested unit. Fresh food evap not defrosting. Will order new evap cover. ; ordrng 1 W11395558 (Cover)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/03/2022
Installed new freezer evaporator. Full frost pattern on evap. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DRYER
Model n/a
Near San Antonio, TX 78255
Sebastian
Job Details: 03/03/2022
Found that unit is a Frigidaire all in one unit. Could not find support to this model to repair.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78247
Garry
Job Details: 03/03/2022
Customer complaint of dryer not heating. Arrived and found lint screen full of lint. Dryer is heating fine when disconnected from building vent duct. Heating to temps of 135-155F. When connected to building duct, element is cycling prematurely. Advised customer to speak with building management in regard to having building ventilation duct cleaned. Job complete, no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78247
Garry
Job Details: 03/03/2022
Customer complaint of washer not draining. Arrived to find Drive Belt broken and Splutch Assembly in need of replacement. F7E1 (Basket Speed Fault) stored fault code. Cleared fault code. Ordering Drive Belt (W11239857), Splutch Kit (W10721967), and Shift Actuator (W10913953) to resolve issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Splutch kit) and 1 W10913953 (Shift Actuator)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Garry
Job Details: 03/03/2022
Customer complaint of water leaking from washer. Discovered leak is coming through dispenser drawer. Found drawer to not be seated properly in machine. Reseated drawer and returned to operation. No leaks witnessed at this time. If this leak reoccurs, tech will need Dispenser Assembly (W11524105) to resolve issue. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78253
Jim G.
Job Details: 03/03/2022
Leak was likely due to damaged spray arms but I also determined an issue with the dispenser as well. ; ordrng 1 W10861000 (Dispenser) and 1 WPW10448645 (Spray arm) and 1 WPW10491331 (Spray arms lower)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB4
Near Bulverde, TX 78163
Jim G.
Job Details: 03/03/2022
Replaced all parts. Issue is resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/03/2022
Our customer is having display problems which I was able to replicate. Previously he had tried to unplug it but he was not sure where it was plugged in. This one is not accessible without appliance removal. I went into diagnostics and retrieved error code F6E4 UI to control status state mismatch. This unit will need a new control board as well as a new console for the software update. Our customer is not provisioned to the WiWi capabilities. I showed our customer where the circuit breaker box for the 240 VAC outlets were to his home. I reset the circuit for 1 minute to reboot the electronics. The display is working fine currently but will still need the software update in the new console ordered. Our customer wanted to know why we did not arrive with the parts. I explained this the best I could. It actually turned out well that we did not wait because the console is out of stock and we actually need a control board as well. I explained to our customer that I will need to uninstall the unit from the cabinet to conduct the repair. I explained that I will have to have him sign a damage disclaimer since we did not install it but ensured him that I have experience doing this and will just stop if I see any potential of damage to his home. He is not completely comfortable with this so I explained the option of him either having his builder remove it or he can hire someone else he feels more comfortable with. He wanted to know if we would pay for that and I explained that we would not. I explained that we do not have to uninstall appliances to and provide the option as a courtesy. I referred him to Whirlpool for any further concerns about that. I explained to him that I understood his concerns about the cabinet removal. This unit is heating after the reboot and could operate with no problems until my return but could replicate. I informed our customer in the mean time he might have temporary success at rebooting at the circuit breaker box. Parts ordered. OOS. I informed our customer of the out of stock situation with the parts.; ordrng 1 W11296171 (Console Stainless) and 1 W11261167 (Control)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ5
Near Bulverde, TX 78163
Jim G.
Job Details: 03/03/2022
Upon installation of the part (all were used) I discovered an issue with the filter board as well. I cannot rule out a control board issue. ; ordrng 1 WPW10531156 (Filter Board)
We serviced a
MAYTAG DRYER
Model MED8200FW2
Near San Antonio, TX 78254
Jay
Job Details: 03/03/2022
Customer said another company came out replaced ui, motor, and cleaned out the dryer of lent. Tons of lent. Bottom of unit was covered in it. Heating element was covered as well evidence of some burning on it and cracking the metal. Cleaned unit out replaced heating element. Unit working as it should.
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near San Antonio, TX 78254
Jay
Job Details: 03/03/2022
F9e1 came back. Traced lower harness and found a break. Ordering lower wire harness and drain pump. ; ordrng 1 W11396717 (Drain pump) and 1 W11590868 (Lower harness)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Comfort, TX 78013
Sebastian
Job Details: 03/03/2022
Confirmed good power to drain pump. Found penny in drain pump. Still sounds bad. ordrng 1 WPW10605427 (Pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FKS02
Near Center Point, TX 78010
Sebastian
Job Details: 03/03/2022
Found that the unit does not need to be removed but also found that the issue is not just a water valve the filter housing is leaking and clogged. Replace water valve today as that leak was too bad to let alone ; ordrng 1 WP2209022 (Filter housing) and 1 EDR5RXD1 (Filter)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78006
Sebastian
Job Details: 03/03/2022
Replace the hose as per last diagnosis found that the rat has gone to the back hose this time ordering appropriate hose to make repair scheduling for Tuesday. ordrng 1 W11244231 (Hose back)
We serviced a
WHIRLPOOL DRYER
Model WED9290FW0
Near San Antonio, TX 78255
Sebastian
Job Details: 03/03/2022
Found that unit had several error codes F4E4 showing line error for sure and another showing for a UI ordering previous parts from last tech diagnosis as the power source seems to be good. Unit does kick on and was heating within a couple of minutes indicating that the compressor system is working as it should; ordrng 1 W10919220 (UI) and 1 W11038309 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78252
Jay
Job Details: 03/03/2022
Called and customer explained she was being sent the light bulb directly. I dont have it.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Garry
Job Details: 03/03/2022
Customer complaint of washer not working properly/not powering on. Arrived and entered Service Diagnostics, discovering the following fault codes: F0E5 (off balance load), F0E2 (oversuds), F5E3 (lock failure). Cleared fault codes and ran a Quick Diagnostics Cycle. Machine functioning as designed for first half of cycle, and then not progressing through the second half. Machine powering off at random intervals. Ordering ACU (W11322879) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11322879 (ACU)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US6HB00
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/03/2022
Our customer has had some problems with the cook top tripping the circuit breaker. I found that the installers decided to install this by attaching a 4 prong power cord and finishing off with electric tape. This unit requires to be hard wired according to the electrical requirements in the models installation manual. On page 4 of the installation manual it states: The cooktop should be connected directly to the junction box through flexible, armored or nonmetallic sheathed, copper cable. The flexible, armored cable extending from the fuse box or circuit breaker box should be connected directly to the junction box. The 4 prong outlet in the home is also unstable. Our customer saw this when I unplugged the cooktop. The circuit is connected to a 30 amp circuit breaker. On page 3 of the Installation manual it clearly states that the cooktop should be on a 40 amp circuit. The manual states: A 3-wire or 4-wire, single phase, 120/240 volt, 60-Hz., AC only electrical supply is required on a separate, 40-amp circuit fused on both sides of the line. The model/serial number rating plate is located on the metal cabinet underneath the cooktop. See the following illustration. I contacted Whirlpool Techline and spoke with JR to validate and document. SR# 7733102109. I emailed our customer the installation manual and advised him to have the installers install it Correctly and have the builder have the electrician install a junction box and connect it to a 40 amp circuit dedicated. I emailed our customer the installation instructions to provide to the installers and the electrician. This unit is fully functional once installed correctly to the correct inputs. Customer Install and Instruct.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78251
Jesus C.
Job Details: 03/03/2022
Installed new basket. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Floresville, TX 78114
Daniel
Job Details: 03/03/2022
Customer reported refrigerator not cooling at all. Upon arrival found compressor super hot to the touch and no air entering the unit at all. Tried replacing parts from the start device that I had in truck stock and the compressor hummed for like 30 seconds and then shut off and started getting super hot again. Looks like a faulty compressor. Ordering compressor and gonna call for SS tech on next visit. Will return when part is available to repair.; ordrng 1 W11370574 (Compressor w start device)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 03/03/2022
Last tech broke freezer bracket and clip. Replaced those to resolve that issue. Last tech found cooling issue to be SS related per techline. Upon double checking SS issue found ultimate issue to be condenser fan not running. Replaced condenser motor and issue still persists. Checked wiring diagram to see the p1 connector on main control is where the power is sent from to the condenser motor. Can get the fan to run with slight pressure on the plug and the. It stops. And pressure has to go the other way. Suspect a wiring issue. Contacting techline to report new found issue. Spoke with Steve. Explained the situation, and he asked if I verified voltage coming out of the board. And then the call dropped. Verified 120 out of the p1 connector regardless of fan running or not. Also ohmed out the power wire (red) could only get continuity when the wire was wiggled. Calling techline back, spoke with Ed this time. Relayed the information. Stated based on information provided it is an internal wire harness issue. Deemed unit unrepairable Sr#7733029815; used 1 W10854034 (Condenser motor) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/03/2022
On call ahead, customer explained the issue and wanted to wait for the prescreened parts to arrive to save a trip. Based on the explanation the customer provided , another module went out. Will return once the parts arrive. ; O-emld tckt
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2430IM00
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/03/2022
Last trip found faulty console due to f2e1 shorted key error. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Authorization code covering all costs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near San Antonio, TX 78249
Jim G.
Job Details: 03/03/2022
Replaced module. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWX700XW1
Near San Antonio, TX 78259
Jim G.
Job Details: 03/03/2022
I replaced lid lock as it appears that was the culprit. There was also a service pointer. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/03/2022
The temperatures have settled but were still slightly low. Our customer had turned off the ice maker. They were concerned about leaking and Ice build up in the back. I went over insuring the ice bucket is set strongly into the compartment when put back in. I replaced the main control and UI, turned on cooling. The ice maker dropped ice and filled with water. Our customer was concerned about leaking so I removed the ice bin and let him inspect.nit did not leak to his satisfaction. He would like a new refrigerator from Whirlpool if this dies not resolve his problem. I explained that it is still under warranty if he has a repeat problem. I told them that we would have another technician out the next time as requested.
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30IXBL1
Near Kerrville, TX 78028
Drew
Job Details: 03/03/2022
Replaced rack adjusters to resolve issues, no further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Kerrville, TX 78028
Drew
Job Details: 03/03/2022
Swapped diffuser to resolve noise issues. No further issues at this point
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Converse, TX 78109
Chris S.
Job Details: 03/03/2022
Customer stated range was not working found burnt wire on terminal I mean wire harness. Ordering main wire harness and control board just in case.; ordrng 1 W11458883 (Main harness) and 1 W11528249 (Control board)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kerrville, TX 78028
Drew
Job Details: 03/03/2022
Was here for a recall to exchange the heater assembly. Customer stated he was having further issues. Received error code F9e1 and f10e2. F9e1 indicates draining issue, f10e2 indicates vent wax motor issues. Customer sat wet he was having a control issue as well. If called back drain pump, controls, and new motor are needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Stockdale, TX 78160
Daniel
Job Details: 03/03/2022
Returned with parts to repair. Replaced water valve and water tube. Tested ice maker harvest. Ice maker completed harvest successfully and filled as needed. Unit ow functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/03/2022
Our customers thermistor on the bottom of the ice maker broke off, I replaced the ice maker. I also adjusted the right side door to try and balance. I took it all the way down and it is still slightly off due to the less then perfect design theory. This unit is fully functional now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/03/2022
Our customer has been having a clicking noise but more importantly they have had a combination of ice making, lights and cooling not working intermittently. This is usually due to problems in the electronics. Most notably the deli control. I removed the deli control to check for water damage. I arrived to find the temperatures at 33 degrees F in the RC, 38 F in deli section and 0F in the FC. Our customer played me two audio/video recordings that were the three way valve initiating. There is no water damage on the deli drawer. There is no frosting up of the evaporators. I found the temperatures set at 33 degrees F in the RC and -5 F in the FC. I changed this back to manufactured recommended settings. Their refrigerator has been working fine since they had the last technician from another company came out to do a reboot. Their only concerns since then were that the water dispense did not work initially and it took a day to make ice. Our customers threat valve is initiating for up to 5 minutes. I was not sure if this was normal and did not think it should be I contacted our sealed system technician DH to find out if this was normal due to occasional restrictions in the sealed system. It is not. The main control is the problem. It is applying the incorrect direct current to the three way valve. The main control will need to be replaced. ordrng 1 WPW10675033 (Control Board)
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near San Antonio, TX 78217
Garry
Job Details: 03/03/2022
Customer complaint of broken icemaker cover and jammed icemaker. Confirmed that cover is broken and that icemaker tray is separated from motor. Ordering Icemaker Assembly (W11234554) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11234554 (Icemaker Assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hollywood Park, TX 78232
Jim G.
Job Details: 03/03/2022
I verified a long fill error. Found water was off. Turned water back on and tested. Used wire tie to secure harness and hoses. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78216
Jim G.
Job Details: 03/03/2022
Replaced timer which corrected the damage but the cord is still in need of replace. Informed customer.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Antonio, TX 78228
Drew
Job Details: 03/03/2022
Need the suspension kit on order as the unit has a extreme suspension issue ; schdld next appmnt for 3/7 MON AM
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near San Antonio, TX 78244
Chris S.
Job Details: 03/03/2022
Customer stated that range would not turn. Found issue to be faulty wire harness. Replaced wire harness tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXVS00
Near Sandia, TX 78383
Adam
Job Details: 03/02/2022
Customer states they requested a sealed system technician to come and look at the Appliance I did Inform customer that I am capable of diagnosing a sealed system issue but not qualified or licensed to install one. Customer would like to have a sealed system technician come and look at the unit for diagnostic.; snapped 1 QuickPics
We serviced a
AMANA DRYER
Model NED4655EW1
Near Mathis, TX 78368
Adam
Job Details: 03/02/2022
Customer complaint of unit not working on auto sense. Testing unit shows good voltage but extremely poor airflow which intern is causing the unit to retain moisture and not letting moisture sensors do their job as they are considered always wet. Advise customer to replace or clean out exhaust hose and proper installation for optimal airflow. Issue resolved
We serviced a
WHIRLPOOL ICEMAKER
Model WUI75X15HZ01
Near Mathis, TX 78368
Adam
Job Details: 03/02/2022
Customer complaint of comp making strange noise during operation. Inspection of unit shows no error codes but while operating pub sounds wrong. Uninstalled original pump checking all connections and hose fitting reinstalled tested unit issue resolved. I believe that either the hose fitting or the unit itself was not sitting properly in the reservoir. Issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Calliham, TX 78007
Adam
Job Details: 03/02/2022
Sr# 7733091275. Unfortunately after installing new light module in freezer compartment issue still was unresolved after performing several test with tech line SR number above tech line states that to find the correct light that has gone bad youll need to check each one individually to find the faulty module. Unfortunately this would be a costly solution considering all the lights would have to be cut and spliced with new modules until the correct one was found. Reschedule this job for March 3 to troubleshoot further with tech line and see if there Is a different solution or a way to check lights individually. Unit is out of warranty and I refrained from charging customer labor due to issues not being resolved but I did collect a check for the cost of the component.; ordrng 4 W10843828 (module)s and 2 W10843339 (module)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2022
Inspected unit, pump on unit has gone bad. Replaced but could not test unit as found that builders have removed section of drain hose that is required for unit to function properly the drain loop. Will need to order hose to resolve issue, control board may still be needed for repairs.; ordrng 1 W10545278 (drain hose)
We serviced a
AMANA RANGE
Model ACR4303MFW
Near Ingleside, TX 78362
John L.
Job Details: 03/02/2022
Inspected unit, all burners on unit take a fairly long while to heat up. Possible issue with coils and or switches. Ordering these components to resolve issue ; ordrng 1 W11371990 (Coil kit) and 2 3148953 (sub 3149400)s and 2 3148951 (sub 3149404)s
We serviced a
MAYTAG DRYER
Model MED6230HC0
Near Corpus Christi, TX 78412
John L.
Job Details: 03/02/2022
Installed drum, dryer kit, motor and blower wheel. Tested unit after installation, issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JV2
Near Inez, TX 77968
Michael
Job Details: 03/02/2022
The drawer was not in the track properly on one side. I pulled it completely out and put it in the track, the drawer is opening and closing properly
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Victoria, TX 77901
Michael
Job Details: 03/02/2022
The customer said the appliance wont do anything. I plugged the appliance in, I was able to go into diagnostics, F7E5 shifter fault. The control kept powering on and off and wouldnt allow me to test the appliance, voltage is good at the wall outlet, the control has failed, needs to be replaced, ordered the control and actuator, rescheduled the customer ; ordrng 1 W11116592 (Control) and 1 W10913953 (Actuator)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Victoria, TX 77904
Michael
Job Details: 03/02/2022
Installed new timer, ran the appliance, its heating and shutting off properly, the appliance is working normal
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Alice, TX 78332
Adam
Job Details: 03/02/2022
Customer complaint of grinding noise during operation product has been returned to rent a center so I cannot get a full story from a customer but running unit through manual test agitate and spin result in no abnormal function or noise. Calibrate unit ran verification cycle issue resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78412
John L.
Job Details: 03/02/2022
Inspected unit, found issue to be with control board. Control board not powering on is receiving proper voltage, will need to replace control to resolve issue; ordrng 1 W11320238 (Control)
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Corpus Christi, TX 78418
John L.
Job Details: 03/02/2022
Inspected unit, found igniter on unit was bent. This was causing igniter to fail, replace igniter with new igniter. Make sure new igniter was placed properly and spaced properly, tested unit after installation. Unit its currently igniting on for spark every time, yes you on this unit has been resolved. If customer calls back for same issue order the following part to have available W10920631 spark module
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Corpus Christi, TX 78413
John L.
Job Details: 03/02/2022
M11U3B1DPL1Inspected unit, unit does not power on checked lines for voltage. Control getting power and UI getting power. Attempted to place unit into diagnostics mode. Unit went into diagnostics mode, one code pulled F6E2 UI loss communication. Panel locked and will no longer respond, customer stated that home had power issues where electrical would flicker on and off throughout the day. This could have affected control and panel functions. Will need to replace both to resolve issues.; ordrng 1 W11114670 (console) and 1 W11266618 (Control)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104ESS2
Near Victoria, TX 77905
Michael
Job Details: 03/02/2022
The customer said it wasnt dispensing the soap, F5E1 control detected door switch problem, F7E1 water heating fault. Installed the dispenser, started a diagnostics test, you can hear the motor trying to come on but not activating, ordered the pump/motor to resolve the issue ; ordrng 1 WPW10605057 (Pump/Motor)
We serviced a
AMANA DRYER
Model NGD4655EW3
Near San Antonio, TX 78207
S
Job Details: 03/02/2022
Upon arrival customer stated unit would be popped up in the front right corner. Noticed a missing front top lock. Ordering 2 8066092 front top locks to resolve issue. ; ordrng 2 8066092 (Front top lock)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78212
S
Job Details: 03/02/2022
Upon arrival customer stated unit would leave residue on dishes. Contacted tech line and per tech line the user is using too much rinse aid and soap in unit. The unit has softened water. Per tech line use very little detergent and no rinse aid to resolve issue. Customer stated she will try to do what tech line advises. The unit Vic ruins as designed. No further issues at this point. Sr-733093709
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model n/a
Near San Antonio, TX 78209
S
Job Details: 03/02/2022
Upon arrival customer stated units middle burner and light box would not work. Disassembled unit to find that the wire harness was grounded frying several wires. Could not find the wire harness via parts breakdown. Contacted tech line and per tech line harness is discontinued. Advised customer that the harness was discontinued. Per customer study will purchase a new unit. No further issues at this point. Sr 7733092887
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78209
S
Job Details: 03/02/2022
Upon arrival customer wanted me to check and see what if anything was wrong with the unit. Tested the unit multiple times and unit functions as designed. Customer did not want me to clean the unit as she had a flood in her house and has to exhaust funds for repairs for the house and advised me she would contact us soon to come back out to clean the unit when she can. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78218
S
Job Details: 03/02/2022
Upon arrival switched out faulty ice maker with new and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near San Antonio, TX 78216
S
Job Details: 03/02/2022
Upon arrival customer stated that the door would just swing down without resistance. Verified a bad door cable on the right side. Ordering 2 cable door to replace both as well as the balance springs to resolve issue. I was able to use the same frayed door cable to fix the issue for now. ; ordrng 2 W10158291 (Door cable)s and 1 8270020 (Door balance spring)
We serviced a
MAYTAG WASHER
Model MVWX500XW1
Near San Antonio, TX 78230
S
Job Details: 03/02/2022
Upon arrival customer stated that the unit would take its time on the sensing cycle. Tested unit and unit had an control fault. Tested unit a couple of times and u it functions as designed. Customer wanted to know if the unit was okay to use and I told the customer its good to go. Customer relayed to me that hes going to be buying a new unit today to replace this old unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/02/2022
Job added by office to inform the customer of out of warranty situation. To Kate to call. I requested it be added tomorrow.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Fredericksburg, TX 78624
Jim G.
Job Details: 03/02/2022
I verified that the UI was not getting proper voltage. Upon further examination found a loose connection at the harness which I believe is part of the ui assembly. I was able to secure the connection and correct the issue but I made customer aware that that repair may not be the best option as there may actually be a break in the wire. Customer ultimately declined repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fredericksburg, TX 78624
Jim G.
Job Details: 03/02/2022
I verified a pressure sensor issue (which is located within the control board). Diagnostics only revealed one error code F9E1 (long drain). I cleared debris from the sensor and the issue seems to have corrected itself. I contacted techline who informed me that it was likely oversuding. Advised me to run calibration. If the issue persists advised me to simply replace ACU. Andy SR# 7733090674