We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rockport, TX 78382
Michael
Job Details: 08/11/2022
The customer said it has a violent spin cycle and said its leaking water. F0E2 over suds condition error code, cleared error code and filled the tub manually, no visual leaks, drained the water, the water is draining properly, due to the error code over suds pushes out a vent which could cause water to be on the floor, suspension is good. Leaned the appliance back and found the actuator was defective, one weve been replacing, possibly causing the issue due to an of balance load. Replace the actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, also tested the high speed spin cycle manually, its not walking or violent, at this time the appliance is working normal. If the customer calls with the same issue, the gearcase is probably damaged and needs to be replaced W11454372
We serviced a
AMANA WASHER
Model MVWC465HW2
Near Kingsville, TX 78363
Adam
Job Details: 08/11/2022
Customer complaint of unit making noise during cycle. Inspection of unit shows no error codes and manual testing of all major function show good functionality. There is a service pointer for noise but I do not believe it applies to this unit. If anything tub and basket seem to swing a little more loosely should same as bounce in tub. Replaced suspension to resolve issue; ordrng 1 W11159470 (suspension)
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Conway, AR 72032
Jeff N.
Job Details: 08/11/2022
Tried start device Compressor not starting. Holds 9 amps then kicks out. Ordering compressor kit r600.; ordrng 1 W11574734 (Compressor r600) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/11/2022
"Inspected unit for long pre heat, Tested unit pre heated to 350 F room 11.3mins which is normal, pg 6 electron control I showed customer that the unit will either bake faster or slower, pre manual to adjust temps which is now at +20 F I informed customer when they canceled to restart and it showed 320 is because once it gets to 350 the unit will cycle the elements on and off, there is no error codes, unit runs as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 08/11/2022
"Inspected unit for no power, tested voltage got 120 120 0 checks okay, looked under the unit found the connector to the pump damaged, removed the connect and reconnected the wires, plugged unit back in now drains the remained water, ran calibration unit passed, did a normal cycle unit filled with water, used a zip tie around the drain pump and wires so the wires wouldnt fall out again, unit operation checks okay; used 1 WP8567668 (Zip tie) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Little Rock, AR 72210
Micheal
Job Details: 08/11/2022
"Replaced failed main control due to unit not shutting off, tested settings and found operation normal, tested water through the door and lights, ran amp draw which is at .7 amps."
We serviced a
KITCHENAID KITCHEN
Model KDFM404KPS0
Near Benton, AR 72019
Blake D.
Job Details: 08/11/2022
"Replaced heating element due to sp, tested unit no leaks and heating element came on unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
KITCHEN AID RANGE
Model KFDC506JSS01
Near San Antonio, TX 78209
S
Job Details: 08/11/2022
Upon arrival customer stated right from NR burner would not light immediately. Tested unit and found that the right front spark igniter was faulty causing the issue of lighting. Ordering 1 W11573760 igniter to resolve issue. ; cstmr sgnd Dsclmr
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS1
Near Little Rock, AR 72212
Micheal
Job Details: 08/11/2022
Ran diagnostics and found F1E2 error code. Unit coming on by itself. Ordered main control and user interface. Please add phone number from attention notes; ordrng 1 W11305303 (Control) and 1 W11165146 (User interface)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 08/11/2022
Upon arrival one of the knobs was broken causing valve not to turn off. Ordering knob to resolve issues ; ordrng 1 W11204451 (knob)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Little Rock, AR 72205
Micheal
Job Details: 08/11/2022
Replaced failed dispenser due to broken relief spring and lid release.button. Tested for leaks and proper operation. Suggested that customer add rinse aid. Ran diagnostics no errors appeared and dispenser opened properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ
Near San Antonio, TX 78250
Sebastian
Job Details: 08/11/2022
Found evap pan frozen at drain line, heater poped off clip, reshaped heater checked continuity, c unit good to go
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near North Little Rock, AR 72114
Micheal
Job Details: 08/11/2022
"Ran unit for 1 hour plus with and without dishes. Had piece of cardboard under right hand forward side, could not duplicate leak. Ran multiple drain cycles,inspected door gasket and rails. Tested under service bulletin W10914584C which didn't seem to be an issue. Customer will call back if issue happens again."
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5241SR/AA
Near Pleasanton, TX 78064
Daniel
Job Details: 08/11/2022
Customer reported fridge ice maker not working. After inspection found faulty ice maker. Water would dispense as it should and freezer ice maker was producing proper ice. Ordering fridge ice maker. Will return when parts are available to repair. ; ordrng 1 DA97-15217B (Ice maker assembly)
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ00
Near North Little Rock, AR 72117
Micheal
Job Details: 08/11/2022
Inspected new door found it is a fresh food door (white) needed freezer door stainless LW11026425. Ordered correct door and color. Checked part authorization box. ; rqstng P&A on 1 LW11026425 (Freezer door)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/11/2022
Job completed yesterday evening: Last trip found a faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Recommend to customer to connect unit to WiFi to check for software updates.
We serviced a
MAYTAG KITCHEN
Model MDB4949SKZ0
Near Benton, AR 72015
Blake D.
Job Details: 08/11/2022
"Replaced heating element due to sp, tested unit no leaks, and heater comes on, unit operation checks okay also left unit out per customer request, they replacing floor; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Converse, TX 78109
S
Job Details: 08/11/2022
Upon arrival replaced faulty control with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL LAUNDRY
Model MVW6230RHW2
Near Hensley, AR 72065
Blake D.
Job Details: 08/11/2022
"Inspected unit for noise during agitate and spin, inspected under the unit found there to be damage on the came causing the noise intermittent, replaced cam, ran calibration and auto test, no error codes and no noise coming from spin or agitate unit operation checks okay ; used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Selma, TX 78154
S
Job Details: 08/11/2022
Upon arrival replaced faulty control with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
AMANA REFRIGERATOR
Model ARB9058CW
Near San Antonio, TX 78210
Daniel
Job Details: 08/11/2022
Customer reported ice maker not producing ice and door not closing properly. After inspection of ice maker I could not get ice maker to harvest. Replaced ice maker and jumped ice maker to harvest. Ice maker successfully harvested and filled as needed. As for the door found that sliders were slightly bent down which was causing the door not to close properly as well as torn gasket. Both sliders and gaskets were discontinued. Let customer know that parts were discontinued and that they could call whirlpool customer service to see how issue would be handle. As of now the door issue is irreparable.
We serviced a
N/A N/A
Model n/a
Near Alexander, AR 72002
Blake D.
Job Details: 08/11/2022
"Called customer, customer informed me that the unit has already been worked on and fixed, this is a duplicate ticket"
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME18H704SFG
Near Selma, TX 78154
S
Job Details: 08/11/2022
Upon arrival customer stated the door would not close. Verified a faulty door latch. Ordering door assembly DE94-03159D. Part is oos and special order. Eric- Ref number 700508356 ; ordrng 1 DE94-03159D (Door assembly)
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Conway, AR 72032
Jeff N.
Job Details: 08/11/2022
"Power good. Checked door switch good. Thermal fuse good. Hit start and relay on control clicks. Power to one side Power not coming thru relay. Needs control board W11537215 208.49, service call 109.00, labor 72.45 plus tax customer declined estimate paid service call with cc thru Nate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78239
Garry
Job Details: 08/11/2022
Customer complaint of refrigerator not cooling. Found issue to be P1 harness disconnected from ACU. Reconnected harness and observed compressor and condenser fan start normally. All sensors and miscellaneous components checking good. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Conway, AR 72034
Jeff N.
Job Details: 08/11/2022
Found condenser coils with hair and dust. Cleaned. Checked vents in back not too bad cleaned. Pulled evaporator cover has ice ball top right. Explained to customer unit will have a leak or restriction. Price starting at 499.99 plus tax and service call. Customer wants to buy new unit. 2012 model.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Sebastian
Job Details: 08/11/2022
As per last tech confirmed crack in tub. Changed out tub and calibrated Unit good to go
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/11/2022
Installed new gearcase. No issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/11/2022
Installed new control. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS
Near San Antonio, TX 78251
Chris S.
Job Details: 08/11/2022
Replaced cooktop tested unit everything working properly.
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near San Antonio, TX 78238
Chris S.
Job Details: 08/11/2022
Replace sensor tested unit unit solution now found it should be faulty motor watering motor to finish repair.; ordrng 1 W10841144 (motor-drve)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78240
Drew
Job Details: 08/11/2022
Due to time frame of tech, need to reschedule. Customer asked for appointment after 9am. ; schdld next appmnt for 8/15 MON 10
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kerrville, TX 78028
Douglas H.
Job Details: 08/11/2022
Last trip found faulty Evap harness and thermistor. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Unit under warranty as customer provided proof of purchase first trip
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500EBS02
Near Boerne, TX 78006
Douglas H.
Job Details: 08/11/2022
Last trip found faulty console, acu for upper and lower ovens and main harness. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point. Console and both controls covered under 1yr part warranty
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78261
Garry
Job Details: 08/11/2022
Customer complaint of chime inaudible. Replaced Fascia (W11478523) to address issue. Chime now sounding normally. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near San Antonio, TX 78261
Chris S.
Job Details: 08/11/2022
Call customer to let them know they need to reschedule appointment due to blower wheel being damaged. Customer didnt answer so I left a voicemail letting him know the situation and if you had questions to Call us back; schdld next appmnt for 8/22 MON !
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH73521CS
Near San Antonio, TX 78260
Garry
Job Details: 08/11/2022
Customer complaint of microwave not working. Arrived to find faulty Interlock/Microswitch assemblies. Rescheduling high-voltage components and ordering Interlocks and Microswitches to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10269457 (Microswitch) and 1 W10269458 (Microswitch) and 1 W10211974 (Microswitch) and 1 WP8206419 (Upper Interlock) and 1 WPW10156813 (Lower Interlock)
We serviced a
ROPER MICROWAVE OVEN
Model RMC275PVS01
Near San Antonio, TX 78230
Garry
Job Details: 08/11/2022
Customer complaint of oven overheating. Tested unit and observed oven reach temperature of 420F during a preheat set to 350F. Temperature sensor checking good and fans running accordingly. Diagnosing as failure of ACU. Part is discontinued. Customer to seek refurbished ACU and/or replacement of unit. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78015
Douglas H.
Job Details: 08/11/2022
Customer stated unit still had a leak. Inspected unit to find improper drain hose installation, as hose was sitting too low and then the water inlet assembly was not secured properly. There was evidence of this leak from prior to my repair as the metal spring clip was rusty. Secured both parts into the proper location to resolve the issue. Unit testing good now with no leaks.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Cibolo, TX 78108
Chris S.
Job Details: 08/11/2022
Upon arrival was going to replace top customer stated the dryer was still making another weird noise found that drum is warped and dryer wheels or not sitting right. Need to replace drum again and replace dryer wheels to fix issue. Dryer drum is out of stock.; ordrng 1 W10545923 (drum) and 1 4392067RC (repair-dyr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Cibolo, TX 78108
Chris S.
Job Details: 08/11/2022
On arrival customer stated the icemaker started working and he didnt need service anymore.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KCED600GBL01
Near San Antonio, TX 78248
Jim G.
Job Details: 08/11/2022
Replaced cooktop and switch. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near San Antonio, TX 78254
Sebastian
Job Details: 08/11/2022
Pully heater and cutoff bad ; used 1 4392067 (Kit) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near San Antonio, TX 78230
Garry
Job Details: 08/11/2022
Customer complaint of washer making clunking noise and not progressing through entirety of wash cycle. Inspection of unit found failure of Basket Hub (W10528947), Shifter (WPW10006355), badly worn Cam Assembly (W10721967) & Drive Belt (WPW10006384), and Run Capacitor (W11395618) out of spec beyond tolerance. Replaced these parts and cleared obstruction in Drain Pump. Calibrated unit successfully and tested all components/functions through Service Diagnostics. Job complete, unit is good to go. No further issues at this time. ; used 1 WPW10006384 (Drive BELT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78253
Richard G.
Job Details: 08/11/2022
Replaced motor. When running automatic test cycle, motor still only hums. Verified appropriate voltage getting to unit. Unplugged for 5 minutes to reset unit. Ran automatic test cycle again. Error codes were cleared but motor still humming and not turning.Called techline and spoke with Adrian. Tested out motor and other components and found everything getting correct readings. Had me discharge the capacitor and check for ohms. Getting no reading on the capacitor, states to replace the capacitor.; ordrng 1 W11395618 (Capacitor)
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS956ESS02
Near Boerne, TX 78015
Douglas H.
Job Details: 08/11/2022
Last tech found faulty module. Rediagnosed unit to also find electrode for right front burner was angled away from burner head. Pulled unit apart fixed electrode issue & replaced spark module. unit is now functioning as designed. no further issues at this point. if issues persist please order W10657995 electrode RF, W10628303 electrode RR, & W10619020 switch harness
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW01
Near San Antonio, TX 78233
S
Job Details: 08/11/2022
Upon arrival customer stated unit would not dispense water. Varied issue. Found that the water filter was faulty causing the unit not to dispense water when inserted. Removed filter and customer states they will not use a filter. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV4207JZ00
Near Castroville, TX 78009
Jesus C.
Job Details: 08/11/2022
Installed new control. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Boerne, TX 78015
Douglas H.
Job Details: 08/11/2022
Last trip techline stated to replace motor. Replaced motor per techline to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV02
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/11/2022
Installed freezer icemaker. Good harvest and water fill. Ice spammer is working properly. Will need to order and replace top ice maker. ; ordrng 1 W11483245 (Ice maker)
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA-1SU
Near Boerne, TX 78006
Douglas H.
Job Details: 08/11/2022
Customer stated unit making loud noise intermittently, found the drain pump always running, causing excessive heat. While in home heard noise customer reported. Noise coming from drain pump. Found drain pump running all the time due to faulty pressure sensor. Ordering drain pump and pressure switch to resolve the issue. ; ordrng 1 12-2503-21 (Drain pump) and 1 11-0504-01 (Pressure switch)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Schertz, TX 78154
Chris S.
Job Details: 08/11/2022
Replaced thermostat and main harness tested unit everything working as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Converse, TX 78109
S
Job Details: 08/11/2022
Upon arrival customer stated unit made a banging noise. Verified a faulty drum where the lining came off. Ordering 1 W10899578 drum to resolve issue. ; ordrng 1 W10899578 (Drum), states that autho needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Schertz, TX 78154
Chris S.
Job Details: 08/11/2022
Changed ice bin tested unit and still not working correctly. Found to be bad impeller. Order dispenser motor solenoid and divider just in case. ; ordrng 1 W11378860 (Washer) and 1 WP63052-2 (impeller) and 1 W11310391 (Dispenser motor) and 1 WPW10309866 (solenoid) and 1 WPW10309864 (divider) and 1 WP67006341 (gasket)
We serviced a
WHIRLPOOL RANGE
Model JDRP436WP03
Near San Antonio, TX 78229
Garry
Job Details: 08/11/2022
Arrived to install parts previously ordered to resolve these customer complaints and found wrong harness had been ordered. Rescheduling all parts and ordering Main Harness (W10780278) to complete repair. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10830809 (Main Harness)
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Bigfoot, TX 78005
Jesus C.
Job Details: 08/11/2022
No ice production. Ice in mold. Called tech line. Found bad ice maker. Will need to replace. ; ordrng 1 W11234554 (Ice maker)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near San Antonio, TX 78239
S
Job Details: 08/11/2022
Before arrival contacted customer and customer was not aware the unit was OOW and canceled appt. No further issues at this point.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 08/11/2022
Replaced last of faulty lights unit good to go.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near San Antonio, TX 78245
Richard G.
Job Details: 08/11/2022
Replaced main harness. Powered on unit. Waited 5 minutes, and unit did not trip the breaker. Previously, unit was tripping breaker within 30 seconds. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78249
Garry
Job Details: 08/11/2022
Customer complaint of washer leaking water from dispenser, even at idle. Observed and confirmed customer complaint and found faulty Inlet Water Valve. Replaced Inlet Water Valve (W11165546) and tested unit. Leak has been stopped. U it testing good. Informed customer that supply valves to washer both in need of replacement. Job complete, unit is good to go. No further issues at this time. ; used 1 W11165546 (Inlet Water Valve) from stock
We serviced a
JENN-AIR RANGE
Model JGRP748HL01
Near Bigfoot, TX 78005
Jesus C.
Job Details: 08/11/2022
Installed new hinge. No further issues. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 08/11/2022
Found heater broken qouted for heater and thermal kit with 129.75 labor; ordrng 1 WP3387747 (Heater) and 1 280148 (Thermostat kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78203
Daniel
Job Details: 08/11/2022
Returned with parts to repair. Installed new hindge but noticed the new hinge installed does not come with the bolt. Looked on parts breakdown and could not find the bolt itself on the breakdown. Did not want to install old bolt due to threads being stripped. Was told by lead tech to contact parts team with pics of the bolt I need along with pics of the hindge and breakdown so that they can do parts research and find the part needed. Sent all info to parts department. Will follow up on ticket. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78209
S
Job Details: 08/11/2022
Upon arrival customer stated unit would not make ice. Tested unit harvested and filled. In test number 56 found the E5 error code. Issue says we have a bad thermistor In the ice maker. Co tasted DH and stated that we would need to replace the main control on the rear side side as well. Ordering 1 W11161172 control and W11579560 ice maker to resolve issue. ; ordrng 1 W11161172 (Control) and 1 W11579560 (Ice maker)
We serviced a
KITCHEN AID RANGE
Model KFDC506JSS01
Near San Antonio, TX 78209
S
Job Details: 08/11/2022
Upon arrival customer stated right from NR burner would not light immediately. Tested unit and found that the right front spark igniter was faulty causing the issue of lighting. Ordering 1 W11573760 igniter to resolve issue. ; cstmr sgnd Dsclmr
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Converse, TX 78109
Chris S.
Job Details: 08/11/2022
Replaced dampers tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near San Antonio, TX 78245
Richard G.
Job Details: 08/11/2022
Customer complaint is that the cooktop is working but the oven is not lighting. Found neither bake or broil igniting. Ordering control and spark module, rescheduling igniters.; ordrng 1 W11159621 (Control) and 1 W11162730 (Spark module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78253
Richard G.
Job Details: 08/11/2022
Replaced evap harness. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Alamo Heights, TX 78209
Garry
Job Details: 08/11/2022
Customer complaint of noise during washer spin cycle. Arrived and confirmed customer complaint. Disassembled unit to observe cabinet interior during operation and all parts checking good. Noise mostly eliminated once unit had been moved. Found issue to lie mostly with slope of floor (second story closet with floor drain) which was ultimately resolved by adjusting leveling feet. Used locking nuts to lock leveling feet in place to resolve issue of bolt creep during operation. Lingering noise coming from Drain Pump. Ordering Drain Pump Assembly (WPW10321032) to address issue. Additional customer complaint of door sagging, sometimes interrupting closure of door. Ordering Inner Door (W11316776) to resolve issue. This washer is in a stacked configuration with dryer and will therefore require a helper to execute these repairs. Requesting OTL Authorization for parts cost. Also requesting additional labor, as these are two new issues since our last service. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10321032 (Drain Pump Assembly) and 1 W11316776 (Inner Door) and 1 W10839743 (Bracket) and 4 WPW10208398 (Cap)s, states that autho needed
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Daniel
Job Details: 08/11/2022
Unit has 1 year extended builders warranty. Customer reported unit not turning on at all. After inspection found unit completely off and would not turn on. Went to side of house to check breaker and found that breaker was off. Turned on breaker and now stove turns on. All components on unit functioning as they should. Unit preheats as it should and successfully reaches desired temperature. Unit functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS08
Near Saint Hedwig, TX 78152
Daniel
Job Details: 08/11/2022
Returned with parts to replace. Found that control was missing ground wire when removing old control. Installed new control and added ground wire. All components on unit functioning as they should. Unit heating foods as needed. Told customer to keep an eye on unit. Could never get issue to mimic. Unit functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78260
Jim G.
Job Details: 08/11/2022
I verified a clogged lint chute. The heater, thermostats, and thermistors all tested properly. I cleared obstructions and tested thoroughly. Issue is resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78239
Chris S.
Job Details: 08/11/2022
Was changing out wire harness found that heating element was leaking water through the backside and shorting out wire harness need to order heating element and change out control board wire harness and he element all at the same time.; ordrng 1 W11537778 (Heating element)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/11/2022
Last trip found broken lid. Replaced lid to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Boerne, TX 78006
Sebastian
Job Details: 08/11/2022
Inspected unit found that the stainless steel bushings are already installed a unit good to go returning heater documenting for whirlpool so we can get service fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/11/2022
Unit making loud buzzing noise on compressor start up and wind down. Checked unit over vigorously and tested just the compressor. Compressor itself is functioning properly with normal noise. Issue is metal base of unit slightly warped and with compressor vibrations its causing a buzzing. Attempted to tighten compressor lag bolts to see if that was the issue, bolts tightened to the max and buzzing persists. Ordering base support to resolve the issue. Part is psp item; ordrng 1 W10680691 (Base support)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78260
Jim G.
Job Details: 08/11/2022
I verified the machine had a damaged transmission (gearcase). The control is non responsive and there is damage to the lower harness. A new washplate. However according to Assurant the repair was not cost effective and have elected not to proceed with repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78254
Richard G.
Job Details: 08/11/2022
Customer complaint is that the friction pads have broken off and the door is falling down on its own. Ordering friction pads.; ordrng 2 WP8268961 (Friction pad)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78254
Richard G.
Job Details: 08/11/2022
Replaced diffuser, tested to complete. Unit is good to go. Customer states they think there may be a leak coming from he unit that has warped a part of their cabinet. Checked all water connections and water lines, and found no evidence of leaking. Water is likely coming from the condensation on the refrigerator due to cooling and defrosting. Customer is going to have cabinet people come and fix the cabinet.
We serviced a
JENN-AIR WINE CELLAR
Model JUWFL242HX00
Near San Antonio, TX 78258
Jim G.
Job Details: 08/11/2022
I verified that the racks are unlevel as a result of the rails which are bolted to the machine and therefore not able to be modified. TJ SR# 7734334023. The machine will be sent for evaluation for replacement. I informed customer. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Natalia, TX 78059
Jesus C.
Job Details: 08/11/2022
Installed new compressor. Recharged system. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Kerrville, TX 78028
Drew
Job Details: 08/11/2022
Upon arrival replaced lid lock. Tested function in component activation mode. Tested unit in diagnostics cycle. All tested fine. No further issues at this point
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Kerrville, TX 78028
Drew
Job Details: 08/11/2022
Upon arrival removed recalled heater and found damage all on the cabinets, floor, Sheetrock, and base boards. Took pics with customers phone so she can send to whirlpool and took them for our file. Form on service pointer was not working. Installed new heater, verified no leaks, no error codes. No further issues at this point file under autho S17304
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Boerne, TX 78006
Drew
Job Details: 08/11/2022
Upon arrival removed old latch and installed new latch. Tested under component activation, it worked. Tested in diagnostics cycle and everything checked out. Part didnt show up on part list on iPad, so I manually inputted part as used part. No further issues at this point ; used 1 W11394572 (Latch) from stock
We serviced a
WHIRLPOOL RANGE
Model WOS31ES0JS00
Near Boerne, TX 78006
Drew
Job Details: 08/11/2022
Upon arrival removed unit from cabinet, replaced tod. Preheated unit and nothing happened. Tested fuse and only showing 120 on one side. Customer stated he would order a fuse on Amazon and fix it himself due to time frame. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Castroville, TX 78009
Chris S.
Job Details: 08/11/2022
Customer stated that washer wasnt doing anything and making weird noise. Found issue to be washer was resetting itself and noise was coming from drain pump check for air codes didnt get no error codes ran a quick wash everything passed. Everything working as designed no further issues.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near San Antonio, TX 78261
Jim G.
Job Details: 08/11/2022
The control was not actually present at the customers residence. There was however another console. I will return that part and then core for the used part. I believe another onsole was sent to the customer in error. The console however did fully resolve the issue.
We serviced a
JENN-AIR OVEN ELECTRIC (S
Model JJW3830WS02
Near San Antonio, TX 78257
Sebastian
Job Details: 08/11/2022
They were not home and I got there explain situation to me and came to the conclusion that the unit has too many parts discontinue to except a service call closing out
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near La Vernia, TX 78121
Daniel
Job Details: 08/11/2022
Returned with parts to repair. Upon arrival customer stated ever since we switched out the spark module board in the back on last visit that his oven had not been heating correctly. Replaced damaged control panel and replaced singular blue spark module for the front center burner. Re assembled unit and front center burner now ignites as it should. Tested oven in bake but oven did not ignite. We had replaced one of the dsi spark modules last visit thinking it would fix the burner issue. Called tech line and techline stated to return with dsi spark module and appliance manager just in case. The dsi spark module with both blue and red wires is the one for the big oven. Ordering 2 dsi spark modules just in case and ordering appliance manager. Will return with parts to repair. 7734335187; ordrng 2 WPW10511278 (Dsi Spark module)s and 1 W11355232 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Castroville, TX 78009
Chris S.
Job Details: 08/11/2022
Replaced valves tested unit everything working properly. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/11/2022
Installed new harness. Ran unit. No issues during testing. Unit is working properly. Job complete.
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Alamo Heights, TX 78209
S
Job Details: 08/11/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 08/11/2022
Upon arrival removed unit from counter top. Replaced spark mod, and valve. No further issues at this point ; schdld next appmnt for 8/22 MON AM
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Adkins, TX 78101
Jesus C.
Job Details: 08/11/2022
Installed new compressor. Recharged unit. Holding pressure. No issues during testing. Job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78254
Richard G.
Job Details: 08/11/2022
Customer complaint is that the unit worked for one load then stopped working again. Unit is getting power, but not starting. Found thermal fuse open again.Called techline and spoke with Andrew, running 30 degrees too high 172 to 207. Tested and found operating thermostat not opening when it should. Says to replace both thermostats. Also ordering thermal fuse and thermal cutoff.; ordrng 1 WP3392519 (Thermal fuse) and 1 WP3387134 (Thermostat) and 1 279816 (Thermal cutoff) and 1 WP3977767 (Thermostat), used 1 WP3392519 (Thermal fuse) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/11/2022
Upon arrival issue was actively happening, UI panel showing door open and chiming. Confirmed issue is UI panel. Replace the ui panel to resolve the issue. unit tested good now. No further issues at this point.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DP01
Near San Antonio, TX 78255
Drew
Job Details: 08/11/2022
Upon arrival replaced ui, and both acus to resolve issues.preheated both units to verify everything was functioning properly. Both ovens preheated with no issue. No further issues at this point
We serviced a
JENNAIR FREEZER
Model JBZFL18IGX00
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/11/2022
Upon arrival customer stated unit has been working properly since last techs previous visit when ice maker was adjusted. Customer stated that since unit has been functioning properly didnt feel the parts ordered or repair was necessary. Verified unit functioning properly. No further issues at this point. If issues persist please order W11302062 control and W11234554 ice maker
We serviced a
KITCHEN AID RANGE
Model KFDC506JSS01
Near San Antonio, TX 78209
S
Job Details: 08/11/2022
Upon arrival customer stated right from NR burner would not light immediately. Tested unit and found that the right front spark igniter was faulty causing the issue of lighting. Ordering 1 W11573760 igniter to resolve issue. ; cstmr sgnd Dsclmr
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 08/11/2022
Upon arrival one of the knobs was broken causing valve not to turn off. Ordering knob to resolve issues ; ordrng 1 W11204451 (knob)