We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Chris S.
Job Details: 05/20/2022
Customer wants to reschedule for next Wednesday.; schdld next appmnt for 5/25 WED !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/20/2022
Installed new reservoir. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/20/2022
Customer not available today. Stated front left burner not working properly. ; ordrng 1 W11517959 (Burner) and 1 WPW10434452 (Switch)
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA1SU
Near Boerne, TX 78015
Douglas H.
Job Details: 05/20/2022
Last trip found faulty breaker assembly and auger assembly. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
SAMSUNG WASHER
Model WA50R5400A
Near Pleasanton, TX 78064
Daniel
Job Details: 05/20/2022
Upon calling customer to confirm time of arrival customer stated that geek squad from Best Buy had already been out last week and ordered parts for unit. Service no longer needed through us.
We serviced a
SAMSUNG REFRIGERATOR
Model RH25H5611SG
Near San Antonio, TX 78256
Sebastian
Job Details: 05/20/2022
Replace ice maker assembly found that when engaging crushed in ice mode there is somewhat of a difference but when in regular mode you still get crushed ice after you'll get crushed ice after changing all the parts associated with this cannotSeem to resolve the crushed ice maker issue Recommended that customer call their warranty up and request a Samsung dedicated company
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Helotes, TX 78023
Richard G.
Job Details: 05/20/2022
Replaced infinite switch. All burners now working.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 05/20/2022
Our customer has been recently experiencing the tub thumping during spin constantly during spin. I entered diagnostics and retrieved no error codes. Actual Model Number: MVWX655DW1 Serial Number: C84040204. I ran automatic test mode and all loads functioned as designed. In manual a test mode I isolated the spin and we had a slight rattle at start up which revealed a balancing problem. I pulled out the unit and leveled the unit and tested. It is running a little smoother now. I went over care and loading the tub with a no-impeller unit. We will seek authorization for new shocks and our customer will monitor in the meantime and take some videos if the problem resurfaces. ; rqstng P&A on 1 W11130362 (Shocks)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near Boerne, TX 78015
Drew
Job Details: 05/20/2022
Upon arrival customer stated she had an extended warranty policy. Explained we would need a proper dispatch to proceed if not we would require payment for todays visit. Customer said she would contact whirlpool. No further issues at this point until proper dispatch is received
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/20/2022
Tested unit. Front door separating. Needs new door. ; ordrng 1 W11176456 (Door)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/20/2022
"Unit not starting. Found cause of the issue to be improper voltage in coming from wall outlet. L1-L2 shows 240 volts, but L1 to ground showing 0 volts (should be 120 volts), L1 to N showing 120 as it should, L2- G 120 volts as it should, L2-N 240 volts (should be 120), N-G 120 volts (should be 0), issue is L1 and Neutral swapped. Recommend to contact maintenance to service the electrical issue. Sb web shows unit under warranty. Unit appears to be in proper working order. Cant properly test it as the unit doesnt turn on due to the electrical issue."
We serviced a
KENMORE REFRIGERATOR
Model 795.79993.510
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/20/2022
Last trip found PCB failing due to intermittent cooling. Replaced PCB to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/20/2022
Customer stated unit stopped making ice. Checked for ice maker errors. Found e2 motor lost position. Ran ice maker test to check. Unit needs new ice maker. Ordering ice maker to resolve the issue. Part is psp and oos; ordrng 1 W11483245 (Ice maker)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/20/2022
Installed new compressor. Control not responding. Will need new control. ; ordrng 1 W11496886 (Control)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near San Antonio, TX 78255
Sebastian
Job Details: 05/20/2022
Found that the unit has several codes pointing to a bad diverter in the pump ordering new pump along with the Obi sensor to resolve issue dude putting in for authorization; rqstng P&A on 1 W10899563 (Sump) and 1 W11084121 (Obi sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78239
Chris S.
Job Details: 05/20/2022
Replace stater rotor clutch control board tested unit everything working properly no further issues.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near San Antonio, TX 78260
Jim G.
Job Details: 05/20/2022
I replaced sump assembly and faulty float switch as well as the rollers for the bottom rack. Issue is resolved. I also installed unit for customer as a courtesy.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/20/2022
Unit fell under special project. Confirmed needed to replace heater. Replaced heater to resolve the issue. Unit testing good now. No leaks, nor had it begun to leak. ; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Selma, TX 78154
S
Job Details: 05/20/2022
Upon arrival customer stated unit would intermittently lower in coolness. Pulled panel off in freezer and saw that we had ice build on the bi metal harness. Verified a faulty bi metal harness. Ordering 1 w11545823 bi metal harness to resolve issue. Customer states they are not in town Monday-Thursday and can only be serviced on a Friday. If possible. ; ordrng 1 W11545823 (Bi metal harness)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78239
Garry
Job Details: 05/20/2022
Customer complaint of washer leaving clothes wet at end of cycle. Arrived to find fault code F7E6 (Motor Fault) in storage. Diagnosis revealed failure of Shift Actuator. Replaced Actuator (W10913953) to resolve issue. Job complete, unit is good to go. No further issues at this time. ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78232
Jim G.
Job Details: 05/20/2022
"The machine did turn on F6E3, F1E2, F7E7, F7E4. All signs to point to a fault ACU (which houses the MCU). I confirmed diagnosis with techline. I spoke to Anthony SR# 7733705229. Part os technically OOS but it appears a few are available so I will attempt to make the appointment. ; ordrng 1 W11510463 (ACU)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78240
Jay
Job Details: 05/20/2022
Replaced motor. Calibrated and ran diagnostic. No error codes found. Unit working.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near Natalia, TX 78059
Jay
Job Details: 05/20/2022
Replaced all four infinity switches. Burners working as they should. Replaced vent trim and door is working now. Unit in warranty.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near San Antonio, TX 78259
Douglas H.
Job Details: 05/20/2022
Verified unit needed new heater with the SS bushings. This repair falls under s code for full repair. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Cibolo, TX 78108
S
Job Details: 05/20/2022
Upon arrival advised customer I needed documentation or any paperwork for the unit stating it was under warranty. Customer states they didnt have any information stating it was warranty. Advised customer to contact Whirlpool as the call was dispatched oow and to have them properly dispatch the call as under warranty if it was and wed be back out to resolve the issues. Customer stated they willl contact Whirlpool. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Douglas H.
Job Details: 05/20/2022
Customer stated unit leaking. Found issue to be faulty heater bushings per service pointer W11540964. This issue falls under Special project S17304. Ordering heater to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL DRYER
Model WET4027EW0
Near Helotes, TX 78023
Richard G.
Job Details: 05/20/2022
Replaced timer. tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 05/20/2022
"Model tag and serial are different from dispatch, updated. Found unit freezing items at inlet of airflow. Temp in freezer is within specs per whirlpool, and air flow temp is within specs. Adjusted freezer temp up to help with issue. Advised dont put food in front of vents, unit is preforming as designed. No further issues at this point"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HV07
Near Live Oak, TX 78233
Jim G.
Job Details: 05/20/2022
i confirmed the hood lamp was no responsive. The new bulb did not correct the issue. I checked the voltage at the board at P4-1 to Neutral (blue P1-1) and determined the board was not sending voltage. I confirmed my diagnosis with techline. I spoke to Austin SR# (not captured). ; ordrng 1 W11342846 (ACU)
We serviced a
AMANA WASHER
Model NFW5800HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 05/20/2022
I replaced the faulty ACU and tested thoroughly. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WET4027EW0
Near Helotes, TX 78023
Richard G.
Job Details: 05/20/2022
Replaced timer. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near San Antonio, TX 78232
Chris S.
Job Details: 05/20/2022
Replaced evaporator harness tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Chris S.
Job Details: 05/20/2022
Customer wants to reschedule for next Wednesday.; schdld next appmnt for 5/25 WED !
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Cibolo, TX 78108
Chris S.
Job Details: 05/20/2022
Customer stated that dryer wouldnt turn found issue to be bad breaker. Tested unit everything working properly got no error codes.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/20/2022
Customer not available today. Stated front left burner not working properly. ; ordrng 1 W11517959 (Burner) and 1 WPW10434452 (Switch)
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near San Antonio, TX 78210
Jesus C.
Job Details: 05/20/2022
Tested unit. Stuck in spin. Found bad actuator. Installed new actuator. No further issues during testing. Collected payment for repairs. Job complete. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
SAMSUNG WASHER
Model WA50R5400A
Near Pleasanton, TX 78064
Daniel
Job Details: 05/20/2022
Upon calling customer to confirm time of arrival customer stated that geek squad from Best Buy had already been out last week and ordered parts for unit. Service no longer needed through us.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near San Antonio, TX 78232
S
Job Details: 05/20/2022
Contacted customer and customer stated they wouldnt be able to make for the appt today. Customer advised me her daughter is expecting a baby any time now. She asked to be placed on the schedule for Monday in the afternoon. Rescheduling. ; schdld next appmnt for 5/23 MON PM
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Helotes, TX 78023
Richard G.
Job Details: 05/20/2022
Replaced infinite switch. All burners now working.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS107SSS04
Near Helotes, TX 78023
Sebastian
Job Details: 05/20/2022
Found that the heating element for the bake which is hidden is not engaging whatsoever is Eugene whatsoever broil is working convection fan and heater are working Based on the customers Issues with the oven ordering bake is an ordering bake elementary resolve issue and control as contingency 'd price of part plus shipping and T3 labor labor collected service fee today military discount Check number 2484 for the amount of $123.12; ordrng 1 WPW10207398 (Element)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/20/2022
Unit not starting. Found cause of the issue to be improper voltage in coming from wall outlet. L1-L2 shows 240 volts, but L1 to ground showing 0 volts (should be 120 volts), L1 to N showing 120 as it should, L2- G 120 volts as it should, L2-N 240 volts (should be 120), N-G 120 volts (should be 0), issue is L1 and Neutral swapped. Recommend to contact maintenance to service the electrical issue. Sb web shows unit under warranty. Unit appears to be in proper working order. Cant properly test it as the unit doesnt turn on due to the electrical issue.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KECD807XSS01
Near Helotes, TX 78023
Sebastian
Job Details: 05/20/2022
Confirmed the bad heater at the back right hand corner ordering heater to resolve issue switch as a contingency; ordrng 1 W11517959 (Element) and 1 W10857622 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/20/2022
Customer stated unit stopped making ice. Checked for ice maker errors. Found e2 motor lost position. Ran ice maker test to check. Unit needs new ice maker. Ordering ice maker to resolve the issue. Part is psp and oos; ordrng 1 W11483245 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78213
Jim G.
Job Details: 05/20/2022
I verified proper function. I checked oven ignition and found no fault. Unit is functioning as designed and is practically brand new. Collected service charge.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near San Antonio, TX 78260
Jim G.
Job Details: 05/20/2022
I replaced sump assembly and faulty float switch as well as the rollers for the bottom rack. Issue is resolved. I also installed unit for customer as a courtesy.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near San Antonio, TX 78213
Garry
Job Details: 05/20/2022
"Customer complaint of icemaker not powering on. Previous visit found issue to be faulty Auxiliary Drain Pump. Replaced Auxiliary Drain Pump (1901A) to resolve issue. Returned unit to operation and observed successful completion of diagnostics testing. All components working as designed. No leaks. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Selma, TX 78154
S
Job Details: 05/20/2022
Upon arrival customer stated unit would intermittently lower in coolness. Pulled panel off in freezer and saw that we had ice build on the bi metal harness. Verified a faulty bi metal harness. Ordering 1 w11545823 bi metal harness to resolve issue. Customer states they are not in town Monday-Thursday and can only be serviced on a Friday. If possible. ; ordrng 1 W11545823 (Bi metal harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near San Antonio, TX 78254
Jay
Job Details: 05/20/2022
"Complaint is ice maker stopped working and fridge is freezing liquids on top shelf. Ordering ice maker. Water is fine and line not frozen over. As for fridge the damper area is blocked by bottles, jugs, and jars. No room for the air to move. ; ordrng 1 W10873791 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78232
Jim G.
Job Details: 05/20/2022
The machine did turn on F6E3, F1E2, F7E7, F7E4. All signs to point to a fault ACU (which houses the MCU). I confirmed diagnosis with techline. I spoke to Anthony SR# 7733705229. Part os technically OOS but it appears a few are available so I will attempt to make the appointment. ; ordrng 1 W11510463 (ACU)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78249
Garry
Job Details: 05/20/2022
"Customer complaint of washer ripping clothing during wash cycle. Found issue with loose agitator. Secured agitator to solve problem. Job complete, unit is good to go. No further issues at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near San Antonio, TX 78259
Douglas H.
Job Details: 05/20/2022
Verified unit needed new heater with the SS bushings. This repair falls under s code for full repair. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 05/20/2022
Customer stated dryer had no power to it found power wire loose and Im making a connection to outlet plug and connectors in the back of dryer tighten everything down tester unit everything running as designed for the issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Douglas H.
Job Details: 05/20/2022
Customer stated unit leaking. Found issue to be faulty heater bushings per service pointer W11540964. This issue falls under Special project S17304. Ordering heater to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11537778 (Heater)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78210
Jesus C.
Job Details: 05/20/2022
Installed new console. Unit powers on. No issues during testing. Unit is working properly. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 05/20/2022
Model tag and serial are different from dispatch, updated. Found unit freezing items at inlet of airflow. Temp in freezer is within specs per whirlpool, and air flow temp is within specs. Adjusted freezer temp up to help with issue. Advised dont put food in front of vents, unit is preforming as designed. No further issues at this point
We serviced a
NFINITY WASHER
Model MVWB855DC3
Near Helotes, TX 78023
Sebastian
Job Details: 05/20/2022
F6e2 W11115283 366.75 t1 labor. Last service call on this unit was about 40 days ago win ahead and gave a qoute to fix unit too high for customer customer to call us back if they change their mind
We serviced a
AMANA WASHER
Model NFW5800HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 05/20/2022
I replaced the faulty ACU and tested thoroughly. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near San Antonio, TX 78213
Jim G.
Job Details: 05/20/2022
I replaced the faulty rear burners. Tested unit thoroughly. However I found more component has failed. The infinite switch is nonfunctional. I also replaced infinite switch for the rear rear burner.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near San Antonio, TX 78232
Chris S.
Job Details: 05/20/2022
Replaced evaporator harness tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78245
Richard G.
Job Details: 05/20/2022
Customer complaint is that the door is sitting crooked and heat is escaping. Also states that the unit is not cooking food evenly. Ordering sensor and hinges.; ordrng 1 W10833885 (Sensor) and 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Cibolo, TX 78108
Chris S.
Job Details: 05/20/2022
Customer stated that dryer wouldnt turn found issue to be bad breaker. Tested unit everything working properly got no error codes.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near Schertz, TX 78154
Shawn W.
Job Details: 05/20/2022
I found that our customer was unaware of the Accusimmer Plus burner cap accessory. They were using that on the left rear burner and were using the left rear burner cap on the right rear. I corrected this and showed them about the feature in the owners manual. I emailed the owners manual to them as well. This unit is fully functional now. Customer Install and Instruct.
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near San Antonio, TX 78210
Jesus C.
Job Details: 05/20/2022
Tested unit. Stuck in spin. Found bad actuator. Installed new actuator. No further issues during testing. Job complete. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78204
S
Job Details: 05/20/2022
Upon arrival replaced faulty bake element with new. Put unit into diagnostic mode and found no error codes or issues with control. Returning control. Tested bake in oven and unit functions as designed. Unit functions as designed. No further issues at this point.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS107SSS04
Near Helotes, TX 78023
Sebastian
Job Details: 05/20/2022
Found that the heating element for the bake which is hidden is not engaging whatsoever, broil is working convection fan and heater are working Based on the customers Issues with the oven ordering bake is an ordering bake elementary resolve issue and control as contingency ; ordrng 1 WPW10207398 (Element)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78247
Douglas H.
Job Details: 05/20/2022
"Customer stated unit bangs loudly and doesnt spin properly. Checked for errors, found F0E5 off balance load. Checked unit to find issue is weak damper shocks. Contacting techline per notes. Spoke with ED, explained everything found. He notated everything, and stated to replace the suspension. Stated doesnt sound like a control issue, as I suspected. And advised to go over proper loading with customer, presorting clothing. Ordering the damper shocks. SR 7733702318; O-emld tckt"
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KECD807XSS01
Near Helotes, TX 78023
Sebastian
Job Details: 05/20/2022
Confirmed the bad heater at the back right hand corner ordering heater to resolve issue switch as a contingency; ordrng 1 W11517959 (Element) and 1 W10857622 (Switch)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78213
Jim G.
Job Details: 05/20/2022
I verified proper function. I checked oven ignition and found no fault. Unit is functioning as designed and is practically brand new.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Selma, TX 78154
Shawn W.
Job Details: 05/20/2022
Our customer has been having problems with the unit drying dishes on the plastic tub. She has started using rinse aid. I went over care and use including putting plastics on the top rack and conclaves items. Unload bottom first. This unit is functioning as designed.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near San Antonio, TX 78213
Garry
Job Details: 05/20/2022
Customer complaint of icemaker not powering on. Previous visit found issue to be faulty Auxiliary Drain Pump. Replaced Auxiliary Drain Pump (1901A) to resolve issue. Returned unit to operation and observed successful completion of diagnostics testing. All components working as designed. No leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near San Antonio, TX 78247
Douglas H.
Job Details: 05/20/2022
Customer stated only issue with unit is glass on cook top is cracked. Confirmed cook top is crack. Doesnt appear to be from a thermal event as the big crack can be depressed in. Advised would need to submit it for authorization approval. Requesting authorization on cooktop. ; rqstng P&A on 1 W11091927 (Cooktop blk)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near San Antonio, TX 78254
Jay
Job Details: 05/20/2022
Complaint is ice maker stopped working and fridge is freezing liquids on top shelf. Ordering ice maker. Water is fine and line not frozen over. As for fridge the damper area is blocked by bottles, jugs, and jars. No room for the air to move. ; ordrng 1 W10873791 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78210
S
Job Details: 05/20/2022
Upon arrival switched out faulty motor with new. Tested unit and recalibrated unit. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78249
Garry
Job Details: 05/20/2022
Customer complaint of washer ripping clothing during wash cycle. Found issue with loose agitator. Secured agitator to solve problem. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 05/20/2022
"Upon arrival received error code f0e3, f8e6. Unit was not finishing cycle enemy with no close. Pressure hose isnt pinched and its cleared from debris. Drain hose is fine. Ordering acu to resolve issues ; ordrng 1 W11419171 (Acu)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 05/20/2022
Customer stated dryer had no power to it found power wire loose and Im making a connection to outlet plug and connectors in the back of dryer tighten everything down tester unit everything running as designed for the issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Boerne, TX 78006
Drew
Job Details: 05/20/2022
"Upon arrival customer had ice maker sent by whirlpool. Per tech line I replaced the ice maker to resolve ice cube issues. Advised customer of 24-48 hr ice making period, no further issues at this point. If issue arises then send back with water valves."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78210
Jesus C.
Job Details: 05/20/2022
Installed new console. Unit powers on. No issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 05/20/2022
Customer stated that refrigerator section had condensation on top found the door was bent on top letting warm air in causing the condensation need a re-ordered door to fix issue also customer said icemaker is not working ordering new icemaker.; ordrng 1 W11546935 (Icemaker) and 1 LW10912110 (dor-fip)
We serviced a
NFINITY WASHER
Model MVWB855DC3
Near Helotes, TX 78023
Sebastian
Job Details: 05/20/2022
F6e2 W11115283 366.75 t1 labor. Last service call on this unit was about 40 days ago win ahead and gave a qoute to fix unit too high for customer customer to call us back if they change their mind
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near San Antonio, TX 78254
Jay
Job Details: 05/20/2022
Home is a rental that is unoccupied. Lock box is not on door. Rescheduling for wed 5/25. Customer requesting last appointment of the day. ; schdld next appmnt for 5/25 WED PM
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near Schertz, TX 78154
Shawn W.
Job Details: 05/20/2022
I found that our customer was unaware of the Accusimmer Plus burner cap accessory. They were using that on the left rear burner and were using the left rear burner cap on the right rear. I corrected this and showed them about the feature in the owners manual. I emailed the owners manual to them as well. This unit is fully functional now. Customer Install and Instruct.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Boerne, TX 78006
Drew
Job Details: 05/20/2022
Upon arrival found no water flow to dispenser nor ice maker. Checked inlet which has a flow but the inlet valve wasnt actuating. Ordering inlet valve and rescheduling dual valve and ice maker.; ordrng 1 W11312191 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78204
S
Job Details: 05/20/2022
Upon arrival replaced faulty bake element with new. Put unit into diagnostic mode and found no error codes or issues with control. Returning control. Tested bake in oven and unit functions as designed. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Adkins, TX 78101
Chris S.
Job Details: 05/20/2022
Upon arrival customer stated that she did not need service ended up being clogged vent hose she said shell take care of it her self.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78247
Douglas H.
Job Details: 05/20/2022
Customer stated unit bangs loudly and doesnt spin properly. Checked for errors, found F0E5 off balance load. Checked unit to find issue is weak damper shocks. Contacting techline per notes. Spoke with ED, explained everything found. He notated everything, and stated to replace the suspension. Stated doesnt sound like a control issue, as I suspected. And advised to go over proper loading with customer, presorting clothing. Ordering the damper shocks. SR 7733702318; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Sebastian
Job Details: 05/20/2022
Revived wrong mod ser number. Got correct information and ordering correct parts unit should be still covered under the 30 day as per Closing documentation and the date the ticket was created; ordrng 1 WPW10535710 (Top) and 1 WPW10550642 (Rack)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Selma, TX 78154
Shawn W.
Job Details: 05/20/2022
Our customer has been having problems with the unit drying dishes on the plastic tub. She has started using rinse aid. I went over care and use including putting plastics on the top rack and conclaves items. Unload bottom first. This unit is functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near San Antonio, TX 78249
Garry
Job Details: 05/20/2022
"Customer complaint of door gasket separation from door and ice accumulation in bottom of FC. Resecured door gasket and reformed to cabinet. Checked evaporator drain inside FC and in compressor bay. All checking good. Reassembled unit and checked gasket seal. All looking good at this time. Customer to monitor for return of ice accumulation. Should customer continue to have this issue, please order 1 Door Gasket (W10407216) prior to dispatch. Customer placed parts order for 1 Roller Brake (WPW10141622) and is to self-install this part. Communicating customer mailing address directly with Parts Department. Collected SC & parts cost. Job complete, unit is good to go. No further issues at this time. ; ordrng 1 WPW10141622 (Brake Roller)"
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near San Antonio, TX 78247
Douglas H.
Job Details: 05/20/2022
Customer stated only issue with unit is glass on cook top is cracked. Confirmed cook top is crack. Doesnt appear to be from a thermal event as the big crack can be depressed in. Advised would need to submit it for authorization approval. Requesting authorization on cooktop. ; rqstng P&A on 1 W11091927 (Cooktop blk)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78245
Richard G.
Job Details: 05/20/2022
Customer complaint is that the unit is not advancing during wash cycle. Verified issue. Entered diagnostics and found error codes F8E1 no fill/long fill. Ran diagnostics cycle. Verified issues with inlet valves. Need valves.; ordrng 1 W11038689 (Inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Boerne, TX 78006
Drew
Job Details: 05/20/2022
Upon arrival customer had ice maker sent by whirlpool. Per tech line I replaced the ice maker to resolve ice cube issues. Advised customer of 24-48 hr ice making period, no further issues at this point. If issue arises then send back with water valves.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Pleasanton, TX 78064
Daniel
Job Details: 05/20/2022
Customer reported that the fridge will sporadically raise 10 degrees at times that has caused food to spoil. After inspection of unit found unit functioning as designed. Fridge temp was 35-36 degrees. Both fridge and freezer evaporators were fine without any ice or excessive frost. Customer had still been waiting on control that was on back order from last visit due to ice maker not working. Customer had stated that the ice maker had started working again but sporadically as well. Called techline to get situation documented. Tech line stated that it sounded like a control issue and that a ice maker not functioning properly could cause numerous issues with the fridge. Was told by tech supervisor to close out ticket. Would return with part when its available since it had been ordered on separate ticket.Sr 7733005044
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 05/20/2022
Customer stated that refrigerator section had condensation on top found the door was bent on top letting warm air in causing the condensation need a re-ordered door to fix issue also customer said icemaker is not working ordering new icemaker.; ordrng 1 W11546935 (Icemaker) and 1 LW10912110 (dor-fip)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS01
Near Pleasanton, TX 78064
Daniel
Job Details: 05/20/2022
Customer reported door budging a bit when opening and closing. Upon arrival found door would slightly rub on plastic cover/console that was under door. Lightly shaved some of the plastic off the cover to prevent any rubbing. Door now opening and closing without rubbing on bottom cover. ; used 1 WP8567668 (Zip tie) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near San Antonio, TX 78254
Jay
Job Details: 05/20/2022
Home is a rental that is unoccupied. Lock box is not on door. Rescheduling for wed 5/25. Customer requesting last appointment of the day. ; schdld next appmnt for 5/25 WED PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near San Antonio, TX 78253
Sebastian
Job Details: 05/20/2022
Took pictures for customer added strap placed pin back into compressor feet. Unit testing good. Damaged likely caused by last company not securing parts after compressor swap
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Boerne, TX 78006
Drew
Job Details: 05/20/2022
Upon arrival found no water flow to dispenser nor ice maker. Checked inlet which has a flow but the inlet valve wasnt actuating. Ordering inlet valve and rescheduling dual valve and ice maker.; ordrng 1 W11312191 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near San Antonio, TX 78240
Garry
Job Details: 05/20/2022
"Customer complaint of FC door not sealing and door operation not smooth. Confirmed customer complaint and observed ice accumulation on interior FC and corresponding door surface. Found missing hardware in assembly. Installed missing WASHER (WP489467) which was prescreened to no avail. Reformed FC door gasket and found that light is still coming through closed FC door. Adjusted assembly to the best of my ability to improve condition for our customer while we await parts arrival. Ordering FC DOOR (LW10803965), 2 PLUGS (WP2254517), 2 DOOR STOP SHIMS (WP2258681W), 2 THIMBLES (W10492022), 2 CAP WASHERS (W10847959), 2 SCREW CAPS (W10849198), and 1 CENTER HINGE SHIM (2215385) to resolve issues. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 2215385 (Center Hinge Shim), ordrng 2 W10849198 (Screw Cap)s and 2 W10847959 (Cap Washer)s and 2 W10492022 (Thimble)s and 2 WP2258681W (Door Stop Shim)s and 2 WP2254517 (Plug)s, rqstng P&A on 1 LW10803965 (FC Door (Stainless))"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Adkins, TX 78101
Chris S.
Job Details: 05/20/2022
Upon arrival customer stated that she did not need service ended up being clogged vent hose she said shell take care of it her self.