We serviced a
KITCHEN AID DISHWASHER
Model KDTE234GPS0
Near San Antonio, TX 78212
Sebastian
Job Details: 03/08/2021
Customers issue is that when running the dishwasher the breaker trips this happens about 20 minutes into his wash according to him testing unit finding no error codes drain pump test good in along with heater motor appears to be good but the only thing that can cause the breaker to trip would be the motor over amping during its cycle ordering sump pump assembly and will monitor new pump amperage while on tech-support am not Able to get a hold of tech-support at this moment due to service. Setting up call for Thursday this week; ordrng 1 W11085683 (Sump)
We serviced a
JENN-AIR VENTHOODS
Model JXD7036YS5
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/08/2021
"Customer stated unit not pulling fumes away from cooktop. Found motor still working but weak, upon opening box up found original motor not installed properly, exit of motor facing downward and not towards venting tube. Installed new motor to correct position. Unit functioning as designed now. No further issues at this point."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78250
Douglas H.
Job Details: 03/08/2021
"Unit right freezer door damaged. Upon trying to install new door found left door was shipped in the correct box, correct box, wrong part. Reordering door to resolve the issue. Advised about 8-12 weeks to get the door. ; ordrng 1 W11477033 (Freezer right door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/08/2021
Unit has loud compressor and high amp draw. Needs new compressor. Customer declined repair and did not want to pay SC fee.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78216
Sebastian
Job Details: 03/08/2021
Replace gear case and calibrated unit customer to monitor for leaks I did not see any immediate leaks after testing
We serviced a
SAMSUNG WASHER
Model WV60M9900AV/A5 02
Near Floresville, TX 78114
S. L.
Job Details: 03/08/2021
Unit has slow drain Found filter stuck removed filter cleared tested unit draining better but impeller loose gave estimate for part DC97-17999P drain pump . Service fee good 90 days
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/08/2021
"Previous visit found glass door needed to be swapped. After replacing the door and tightening the handle, unit has no further issues."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Elmendorf, TX 78112
S. L.
Job Details: 03/08/2021
Part W11454372 gearcase is needed recieved wrong gearcase in correct box reordered gearcase call when part comes in.; ordrng 1 W11454372 (Gearcase)
We serviced a
LG WASHER
Model WM3470HVA
Near San Antonio, TX 78253
Justin
Job Details: 03/08/2021
"Found the power button stuck and not in correct position. Fixed issue, unit is good to go."
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL24IGX00
Near San Antonio, TX 78266
Chris S.
Job Details: 03/08/2021
Customer stated that icemaker calls for water but ice tray is not in the home position. So water fills up in ice bin. Called tech line spoke with JK we tried to test icemaker but couldnt get to test. JK said to order UI panel and another icemaker. Parts out of stock.; ordrng 1 W11234554 (icemaker) and 1 W11245151 (panel-ui freezer)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78247
Chris S.
Job Details: 03/08/2021
Replaced control it started to work then shut off. Reordering control board and ordering drain pump to fix issue pump is psp item.; ordrng 1 W11170317 (Control board) and 1 W10919003 (pump-water)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near San Antonio, TX 78232
Chris S.
Job Details: 03/08/2021
Replaced heating element tested unit everything working properly collected P&L 211.23
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near San Antonio, TX 78250
Douglas H.
Job Details: 03/08/2021
On call ahead customer stated never requested service and his unit is working properly. Doesnt remember making appointment or never requested it. Service not needed
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/08/2021
Previous visit found faulty damper control. Swapped out with new parts this visit to resolve items freezing in refrigerator. Unit also had ice in relation in the freezer section. Resolved this issue by placing unit in forced defrost mode. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/08/2021
Issue was a no cool refrigerator. Called techline and spoke to JK. Unit only pulling roughly 5 amps. Jk said its either a leak or a bad compressor. Quoted customer for a new compressor. Parts are P&A while customer decides to repair or not. Collected SC. ; rqstng P&A on 1 W10309988 (Compressor) and 1 Wpw10143759 (Hv Drier)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78230
Sebastian
Job Details: 03/08/2021
Customer complaint is that they were concerned about how much the unit is filling verify the unit is feeling correctly instructed customer on how to load a unit to ensure clothes all get wet and provide a better wash cycle ran a calibration on the unit as well. Found that during spin unit was making terrible knocking noise use zip ties to secure drain system to address issue. ; used 1 8567668 (Tie) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78253
Justin
Job Details: 03/08/2021
"Gas turns off after ignitors light, will order regulator. Will ask builder to look into house supply as well. Item is back order. ; ordrng 1 W11449506 (Regulator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near San Antonio, TX 78230
Sebastian
Job Details: 03/08/2021
But Im at the filter injector is broken was able to remove filter with pliers ordering housing to resolve issue. Scheduling for next open day on Thursday; ordrng 1 W10394053 (Housing)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near San Antonio, TX 78232
Chris S.
Job Details: 03/08/2021
Replaced heating element tested unit everything working properly collected P&L 211.23
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/08/2021
Customer stated the issue is the unit is not completing cycles. Leaving water in the tub and beginning of the automatic drain cycle on reset. Diagnostics revealed long fill error code. Verified faulty water valve and will need to order new valve to resolve issue.; ordrng 1 W11210463 (Valve)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS05
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/08/2021
"Issue was an F6E1 error code. Replaced convert element and control board. Unit tested good. Homed our broil and bake elements, both tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVA03
Near San Antonio, TX 78230
Sebastian
Job Details: 03/08/2021
Replace the optics board sets and the actual icemaker customer to monitor for ice
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near San Antonio, TX 78230
Sebastian
Job Details: 03/08/2021
Customer is not getting ice to unit and icemaker is making a bad noise found out wires were cut at the door did my best and put a new splice on the little wire I had there in electrical tape to do a temporary repair explain to customer that they may need to replace the entire door to 100% correct the issue after repairing wires found that icemaker was working. Collected service fee plus tier 2 labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FNAB00
Near San Antonio, TX 78230
Jim G.
Job Details: 03/08/2021
Verified light in freezer is not functioning. Open component. Collected service fee. ; ordrng 1 WPW10515057 (Light module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 03/08/2021
"Checked refrigerator found no dents on refrigerator door found dent on freezer door, spoke to cxc they ordered the door part is covered. Provided tracking number.SR7730196477Order Number 1535501946; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 03/08/2021
"Checked refrigerator found 2 new dents on refrigerator door, spoke to CXC Not covering due to same dent issue SR7730196477 asked customer if they want to continue with repair they answered no. Job complete."
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78209
S. L.
Job Details: 03/08/2021
Customer does not have filter installed and said she is on softener did not need filter sanitized bin ran clean cycle removed debris form heater and evaporator. Cleaned out reservoir cleaned condenser advised customer to remove first few batches of ice and rinse bin prior to consumption. Paid in full.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78232
Jim G.
Job Details: 03/08/2021
Duplicate ticket.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS1
Near San Antonio, TX 78230
Chris S.
Job Details: 03/08/2021
Customer stated that dishwasher was leaking. Found issue to be dishwasher was unbalanced. Fixed issue tested unit everything working properly. Collected PSC
We serviced a
AMANA FREEZER
Model AZF33X20DW00
Near San Antonio, TX 78239
Chris S.
Job Details: 03/08/2021
Customer stated that freezer doesnt work. Unplugged freezer and plugged freezer back in everything working properly. Collected SC if customer calls back order control board before tech goes out.; rqstng P&A on 1 W11382527 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78232
Jim G.
Job Details: 03/08/2021
Ive verified an error at the unit F2E1. A power cycles corrected issue. Issue resovled .; saved tckt
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near San Antonio, TX 78260
Jim G.
Job Details: 03/08/2021
Did not find issues heating. However there were unrelated error codes. Advised should isuepersist a magnetron might be at fault. ; O-emld tckt
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PHZS0
Near San Antonio, TX 78209
S. L.
Job Details: 03/08/2021
Found unit overfilling with ice needs filter and cleaning. Checked bin thermistor found bin thermistor reading to low causing unit to think ice level is not full. Needs thermistor cleaning of evaporator and condenser as well as new filter collected service fee. Remaining balance due on Thursday upon completion of repair.; ordrng 1 WPW10511923 (Bin thermistor)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/08/2021
"Issue was that unit is making a crackling noise. Finding issue to be coming from a faulty speaker on the UI. Possibly shorted out during power surges from winter storm. Unit needs a new UI, quoted customer. ; ordrng 1 W11296171 (Console)"
We serviced a
MAYTAG WASHER
Model MVWC700VW0
Near Windcrest, TX 78239
S. L.
Job Details: 03/08/2021
Found hot side hose busted. Removed both hoses replaced them flushed lines out found no leaks at my connections but cold side shut off leaks snapped photo. Ran test all operations normal advised customer of leak and to get it repaired . Gave military discount collected part service fee labor and tax.
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS
Near San Antonio, TX 78245
Justin
Job Details: 03/08/2021
"Call customer, she said she tried to call and cancel the appointment. She no longer need service shes replacing the unit."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/08/2021
"Issue is that washer is not progressing through cycle. Found F8E1 error code. Cold valve was completely clogged up. Removed clog, unit tested good. Talked to customer about cleaning regularly due to being on a well system. Unit tested good."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS01
Near San Antonio, TX 78233
Chris S.
Job Details: 03/08/2021
Customer stated that icemaker wasnt working. After running test found issue to be faulty icemaker.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near San Antonio, TX 78245
Justin
Job Details: 03/08/2021
Customer said she called and said she needed to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78245
Justin
Job Details: 03/08/2021
"Double ticket, job was completed by 05. Please close job"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/08/2021
"Customer stated unit not functioning properly, one tile clothes will be dryas if not running, other times clothes soaking wet as if not spinning out and another time water pooled in the tub. Checked for errors, none found. Ran diagnostics testing to check unit. Unit ran good in diagnostics but did notice flow of water a little slow. Ordering both valves to resolve the issue. Scheduled for customer availability ; ordrng 1 W11316255 (Valve) and 1 W11316256 (Valve double)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/08/2021
Swapped out damper and refrigerator thermistor to resolve temperature issues. Unit tested good with no further issues at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Boerne, TX 78006
Colton B.
Job Details: 03/08/2021
"Issue was a broken wire on float switch. Replaced wire harness, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Colton B.
Job Details: 03/08/2021
Customer wants to wait until we have the part. Unit definitely needs new dispenser. Will call customer when part comes in.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/08/2021
"Checked dishwasher found inlet valve stuck open, when dishwasher is powered off water comes in through inlet valve ordering valve to resolve issue.; ordrng 1 W11175771 (valve-inlt)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW3
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/08/2021
"Replaced could on range due to coils turning on and off, after replacement tested range no issues, range is working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/08/2021
"Confirmed ui panel not lighting up properly, very dim. Need ui panel to resolve the issue. Ordering that panel; O-emld tckt"
We serviced a
KITCHEN AID DISHWASHER
Model KDTE254ESS
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/08/2021
"After replacing pump and motor, diagnostics revealed error codes indicating the control needs to be replaced as it is not sending proper voltage to water inlet and pump. Ordering parts to resolve issue.; rqstng P&A on 1 W10866124 (Comtrol) and 1 W10866124 (Comtrol)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near San Antonio, TX 78233
Chris S.
Job Details: 03/08/2021
Customer stated that freezer door was having frost on it. Found issue to be that drain nipple was clogged. Cleaned drain nipple tested unit everything working properly. Collected SC and P&L 204.59
Near Cibolo, TX 78108
Chris S.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated that refrigerator was leaking from fridge side. Found issue to be cracked connector from reservoir and waterline. Order part and it is psp item.; ordrng 1 WPW10271543 (connector)
Near Cibolo, TX 78108
Chris S.
Job Details: 03/05/2021
WASHER MAYTAG MVWC565FW2 Replaced gearcase and basket. Calibrated washer and tested unit everything working properly.
Near San Antonio, TX 78218
Chris S.
Job Details: 03/05/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS07 Customer stated that fan speed 2 wont work and the console acting weird. Ordering fan and control board.; ordrng 1 W10892389 (cntrl-elec)
Near San Antonio, TX 78233
Chris S.
Job Details: 03/05/2021
DRYER WHIRLPOOL WED5000DW2 Customer stated that dryer wasnt heating found that dryer wasnt turning on at all. Ordering thermostat fuse motor and blower wheel. ; ordrng 1 279827 (motor!dryer) and 1 WP3392519 (thermal fuse) and 1 WP694089 (wheel)
Near San Antonio, TX 78238
Chris S.
Job Details: 03/05/2021
WASHER WHIRLPOOL CAE2745FQ1 Customer stated that washer was leaking. Found issue to be be unbalanced washer fixed legs. Tested unit everything working properly.
Near San Antonio, TX 78217
Chris S.
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5105HW0 Customer stated that washer would just stop in the middle of cycle. Found issue to be faulty control board. Part is out of stock.; ordrng 1 W11419054 (Control board)
Near Schertz, TX 78154
Chris S.
Job Details: 03/05/2021
WASHER MAYTAG MVWC565FW2 Customer stated that washer was leaving clothes soaked. Found issue to be that load was unbalanced after getting unbalanced error code. Reset everything did automatic test everything passed and explained to customer how to properly load clothes.
Near Universal City, TX 78148
Chris S.
Job Details: 03/05/2021
WASHER MAYTAG MVWX655DW2 Customer stated that washer wasnt draining completely. Found issue to be unbalanced and stuck key. Fixed issue tested unit everything working properly and got no error codes.
Near San Antonio, TX 78222
Sebastian
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Landon subdivision Found that unit is not producing ice or water from the front dispenser unit is making ice and I also heard the unit fill up and dump the ice just cant dispense it cannot dispense water either there is water to the unit and when you press the control pad you do not get voltage to the actual valves something is wrong with the dispenser assembly ordering UI and pads to resolve issue also found that freezer section is way too cold for the setting is set to 5° and it is in the negatives ordering thermostat assembly as well for the freezer section. Parts team to reach out when all parts are available; ordrng 1 W11043763 (Control) and 1 W11265135 (Panel ui) and 2 WPW10353848 (Pad)s and 1 W11334745 (Evap fan)
Near San Antonio, TX 78258
Sebastian
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHV05 "Replaced evap fan tested unit, it is now pushing air as it should customer to monitor"
Near San Antonio, TX 78258
Sebastian
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KBFO42FTX08 Received two left hand side doors needed one of each ordering right hand side door returning one of the left-hand side doors and rescheduling one of the left-hand side doors also ordering two bolts for the top hinges as one of them striped out on me; ordrng 1 W10223582 (Door right) and 2 WP8533980 (Screw)s
Near San Antonio, TX 78260
Sebastian
Job Details: 03/05/2021
RANGE WHIRLPOOL WFE550S0HZ1 Unit is having the sensor error code opened up back of the unit and verified good resistance at the sensor for room temperature showing a little over 10 K which is the correct amount. Changed out oven control to resolve issue customer no longer getting error code after testing unit good to go.
Near Bulverde, TX 78163
Sebastian
Job Details: 03/05/2021
WARMING DRAWER KITCHEN AID KOWT100ESS00 Customer claims that technician 02 is out there working on the oven and accidentally added your break while he was on installing the unit consulted 02 on this issue he says that he promised to replace the parts for the customer at only the part fee customer was unaware of this and considers the whole thing to be covered under warranty did not charge anything to customer no labor fee or service fee was charged 02 will clean financial responsibility for one of the sliders as one of the sliders was defective I only used one.
Near San Antonio, TX 78259
Sebastian
Job Details: 03/05/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "6687, Customer complaint is that the unit powers off on its own and find out they are losing their cooling unit does come back on eventually after a while according to the customer found that there is good temps in both sections of the refrigerator at the moment and is working fine. Due to previous experience on this specific model ordering the supply power control and the wire harness for the talent youre returning on Wednesday; rqstng P&A on 1 W11170612 (Harness) and 1 WPW10624574 (Board supply)"
Near Converse, TX 78109
S. L.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Found solenoid on ice dispenser not actuating to cubed needs solenoid.; snapped 1 QuickPics
Near San Antonio, TX 78261
Sebastian
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 Unit was installed correctly but for some reason the power would die out intermittently verify that the wiring on the inside was loose to use zip tie to secure harness much better unit good to go; used 1 8567668 (Tie) from stock
Near Castroville, TX 78009
Richard G.
Job Details: 03/05/2021
REFRIGERATOR MAYTAG MRT118FFFZ06 Customer complaint is that the unit makes many loud noises. Did not find anything out of the ordinary in diagnostics mode. Some vibration is coming from the compressor. Tightened down compressor to alleviate some of that noise. Tested to complete. Unit is good to go.
Near Alamo Heights, TX 78209
Sebastian
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDF520PADM Customers concern with the unit is that sometimes the sump doesnt work unit has apparently worked for the customer the last three times they use it but they say that its failed on more occasions than Worked correctly. Did however find that the drain pump is making a terrible noise ordering drain pump and go forth with the pump motor assembly that is already ordered customer to use unit and monitor how many times the pump fails if it does again if pump is working fine will replace only the drain. Unit is brand new customer showed me receipt via cell phone picture attached. Parts team to reach out when both parts arrive sump and pump assembly and drain pump; ordrng 1 W10876537 (Drain pump)
Near Schertz, TX 78154
S. L.
Job Details: 03/05/2021
DRYER MAYTAG MED6230HW1 Removed console opened box to Facia found facia cracked reordered facia call when part comes in.; ordrng 1 W11413566 (Facia)
Near San Antonio, TX 78259
Sebastian
Job Details: 03/05/2021
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 "Found out the oven had its wire cocked behind it causing it to not go in all the way made adjustment customer happy with unit after adjustment found that the bottom of the unit has a wooden shelf under it that is definitely crooked on its own and has nothing to do with the oven the oven orientation makes it seem like its crooked but its in the drawer under it that is slanted, Mark as customer instruct"
Near Helotes, TX 78023
Justin
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KBSN602EPA01 "This is the double ticket, do not need another door. Previous ticket has the notes of what I need, please close job."
Near San Antonio, TX 78261
Sebastian
Job Details: 03/05/2021
RANGE JENN-AIR JDRP648HL00 062. Replaced both controls and sensor as per last tech tested unit good to go
Near Converse, TX 78109
S. L.
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Found unit getting water backflow from disposal. No drain loop was installed . Corrected this zip tied drain 12 inches above disposal and made loop ran diagnostics no error. Educated customer on use and care all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 03/05/2021
DISHWASHER KITCHEN AID KDTE334GPS0 Complaint is top rack no drying and failed dispenser found broken latch on dispenser fan motor working found top wash arm weak water flow diverter good. Rinse aid not circulating to top needs sump and dispenser.; rqstng P&A on 1 W10861000 (Dispenser) and 1 W11178672 (Sump)
Near Converse, TX 78109
S. L.
Job Details: 03/05/2021
WASHER MAYTAG MVWB835DW1 "Found unit is on AFCI breaker reset breaker ran diagnostics found Unit has F3E2 error for thermistor on valve. Ran amp draw on normal cycle spin 2 amps drain and spin 3 amps valves .32 amps drain 1,4 amps agitate 2.1 amps no shorts to ground no lost neutral connectors are good, checked inlet thermistor found .02 amps at 73 degrees. Needs new inlet valve and new hoses hoses have calcium build up and are leak hazards amd recommended getting unit off AFCI per what techline has told me in past. This unit is will cause nuisance tripping on AFCI part needed W11165546 call when part comes in."
Near Floresville, TX 78114
S. L.
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Removed drawer and shelving removed top and air tower defrosted RC evaporator installed new harness ziptied thermistor per service pointer reassembled tested all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 03/05/2021
DRYER MAYTAG MED7230HW1 "Found moisture sensor error,removed front panel replaced harness tested all operations normal advised customer to monitor unit attached sticky note to order HMI and ACU if customer calls back."
Near Converse, TX 78109
S. L.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WERRRFFF "Customer states he has extended warranty advised him of service call he is going to call warranty provider back for,proper dispatch"
Near Floresville, TX 78114
S. L.
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived spoke to customer she said issue was inlet valve screen was clogged with debris she cleared screens and unit is now working. Was here last week and found shifter was not installed correctly from factory corrected this and unit was operating rechecked repair and found unit operating as designed.
Near San Antonio, TX 78251
Richard G.
Job Details: 03/05/2021
RANGE WHIRLPOOL WFE535S0JZ0 "Customer complaint is that the unit works intermittently. Found bake and broil not functioning. Also states the burners work occasionally. Found main harness burned at terminal block, will need to replace main harness. Customer has a 3 year warranty through Lowes. Informed customer that we will need a dispatch from Lowes prior to working the unit.; ordrng 1 W11458883 (Main harness)"
Near San Antonio, TX 78213
Sebastian
Job Details: 03/05/2021
WASHER MAYTAG MVW6230HW0 Found that there was not much water on the lake she but a little bit of water on a towel sat next to the unit replace the housing to address the hard water evidence club towards the top and back of the unit left leak Sheet in the other direction this time so the customer may try to use the unit again at the moment unit is running fine customer to monitor
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/05/2021
DISHWASHER KITCHEN AID KDTE234GPS0 "Replaced control on dishwasher due to control board f5e2 error code during testing. After replacement tested dishwasher no issues, job complete."
Near Boerne, TX 78006
Douglas H.
Job Details: 03/05/2021
WASHER SAMSUNG MVWC465HW2 Last trip found faulty valve. Replaced valve to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs in advance.
Near San Antonio, TX 78242
Jesus C.
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5800BW0 Installed new shield. No further issues. Collected payment for repairs. Job complete.
Near San Antonio, TX 78232
Chris S.
Job Details: 03/05/2021
DRYER MAYTAG MED7230HW0 Replaced control board tested unit everything working properly no error codes.
Near Center Point, TX 78010
Colton B.
Job Details: 03/05/2021
WASHER MAYTAG MVWB855DC4 "Issue was a faulty UI and control. Replaced both, unit tested good."
Near San Antonio, TX 78249
Justin
Job Details: 03/05/2021
DISHWASHER MAYTAG MDB9979SKZ0 "Found drain pump damaged replaced with new part, tested to complete. Unit is draining as designed"
Near San Antonio, TX 78255
Justin
Job Details: 03/05/2021
WASHER MAYTAG MVWB725BW0 "Spoke with customer, hes going to look at other avenues to replace the unit. He has a home warranty that hes gonna look into as well."
Near Center Point, TX 78010
Colton B.
Job Details: 03/05/2021
WASHER MAYTAG MHW6000AW0 Called ahead to customer. Customer would like us to have the control board before we come out. Will call customer when part comes in. ; schdld next appmnt for 3/11 THU !
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/05/2021
WASHER ROPER RTW4516FW2 Customer stated that the issue is the unit is not functioning properly. Found issue to be caused by faulty water valve. Part already ordered by prescreen.; O-emld tckt
Near Helotes, TX 78023
Justin
Job Details: 03/05/2021
WASHER MAYTAG MVWC465HW2 "Found unit showing F8E1, will need inlet valve. Drain pump is not needed. ; ordrng 1 W11210459 (Inlet valve)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/05/2021
WASHER SAMSUNG WV60M9900AWA5 "Checked washer found leak at bottom of washer left side, currently unable to lift washer to properly check for leak. Advised customer of having another tech come out to resolve issue, customer stated they want to wait and asked for to return on the 15th.; schdld next appmnt for 3/15 MON !"
Near Helotes, TX 78023
Jim G.
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KBRC36FTS04 I contacted technical support and spoke to Joel SR# 77300167367 verified a faulty inverter box. Ohms test to compressor terminals were within range ~7 ohms. collected service fee. ; ordrng 1 W10629033 (Inverter box)
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/05/2021
WASHER MAYTAG MVWX655DW1 Tested unit. Found drain pump running when unit is plugged in. Reset washer. No issues during testing. Pressure hose blocked by debris. Cleared debris. No further issues. Job complete.
Near Kerrville, TX 78028
Colton B.
Job Details: 03/05/2021
RANGE MAYTAG MGR6600FZ2 Customer had concerned about all of the igniters popping while burner was lit. Explained to customer that all igniters will spark until the knob has been turned to at least the high heat position. If the knob is between ignite and high they will continue to spark. Also fixed installation of drawer. Unit is testing good at this time.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/05/2021
DRYER WHIRLPOOL WED8620HC0 "Customer stated unit not drying and smelled of burning smell. Found the cause for both issue is the venting on home side to be partially restricted, causing lint to blow back into unit. Advised to have venting checked. Cleared lint out of unit to resolve burning smell issue. Unit testing good now. Installed wire tie to keep ui wires off the drum to prevent damage. No further issues at this point. ; used 1 WP8567668 (Wire tie) from stock"
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW4955HW1 "Found the screw on the impeller completely loose. I disassembled the impeller, reassembled, torqued down the screw. Ran agitation on both speeds in manual test mode to confirm operation. Unit is now fully operational."
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/05/2021
WASHER MAYTAG MVW7230HW0 Replaced faulty console. Issue resolved.
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/05/2021
REFRIGERATOR JENN-AIR JF42NXFXDE02 Replaced the light. Lighting is complete now.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/05/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02 According to the service tests the freezer and fridge did have an instance of very high temps 60 in RC 36 in FC. however the average temps did balance out. Customer describes excessive amounts of frost in the freezer indicative of a break in the seal. However at the time of my visit it appears the unit had corrected. ; O-emld tckt
Near San Antonio, TX 78261
Jim G.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Replaced faulty nonresponsive motor. Issue resolved.