Near Roanoke, VA 24017
Uriah B.
Job Details: 01/08/2021
DISHWASHER MAYTAG MDB9959SKZ0 Replaced the UI board. Ran test cycle. All checks ok.
Near Roanoke, VA 24015
Uriah B.
Job Details: 01/08/2021
LAUNDRY WHIRLPOOL MVWX655DW1 Cold valve solenoid is bad. Needs inlet valve for cold. ; ordrng 1 W11168740 (Cold inlet valve)
Near Salem, VA 24153
Chris S.
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW4816FW2 I installed the agitator. All operations check ok.
Near Roanoke, VA 24019
Chris S.
Job Details: 01/08/2021
LAUNDRY WHIRLPOOL WET4027HW0 The control needed to be reset. I reset the control and checked operation in diagnostic mode. All functions check ok.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/08/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Pump is not running. Needs pump and motor. ; ordrng 1 W10854710 (Pump and motor)
Near Roanoke, VA 24019
Chris S.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 The freezer temperature was 12 degrees. I recovered 3.75 oz of refrigerant and looked for any leaks I was unable to detect a leak. I installed an access valve on the compressor as to be able to read the low side pressure per tech line. I charged the unit with 6 oz of 134A. I checked for leaks again and couldn’t detect any. Customer will observe and let us know if it starts to warm up again.
Near Salem, VA 24153
Uriah B.
Job Details: 01/08/2021
WASHER AMANA NFW5800HW0 "Control came back after put into diagnostic. Leaking from dispenser. Needs control and dispenser, per service pointers. ; ordrng 1 W11322878 (Control) and 1 W11465532 (Dispenser)"
Near Salem, VA 24153
Uriah B.
Job Details: 01/08/2021
DISHWASHER WHIRLPOOL WDF550SAHS0 Found improper flow. Reset unit. All checks ok. ; used 1 Wp8567668 (Tie) from stock
Near Cave Spring, VA 24018
Chris S.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 I checked for leaks and found a factory join in the condenser side line was leaking I repaired the leak and installed a new drier. I charged the unit with 5.3 oz of 134A and checked for leaks again. I was unable to to detect any leak. All operations check ok. ; used 1 WPW10143759 (DRIER) from stock
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Everything running, but no cooling. Compressor does not sound correct, sounds as though it might be sucking in air. Needs compressor, evap. Dye drier. W10780378. Compressor; ordrng 1 W10780378 (Compressor, inverter, drier) and 1 W11179385 (Dye drier) and 1 WPW10239732 (Evaporator)"
Near Blacksburg, VA 24060
Chris S.
Job Details: 01/08/2021
FREEZER WHIRLPOOL WRT311FZDB00 I installed the evaporator and drier. I checked for leaks and found none. I charged the unit with 4.9 oz of Refrigerant. All operations check ok.
Near Radford, VA 24141
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Replaced RC evap fan motor, and main control. All checks ok."
Near Blacksburg, VA 24060
Chris S.
Job Details: 01/08/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 I installed the pump and motor. I checked operation in diagnostic cycle. All operations check ok.
Near Salem, VA 24153
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 icemaker has E5 error. everything went just fine in diagnostics but production has slowed dramatically. temps in freezer are fine. needs icemaker; ordrng 1 W11294907 (IM)
Near Hollins, VA 24019
Uriah B.
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Cx needs to call Whirlpool for warranty, but please order parts so we can get out there when dispatch comes in. ; ordrng 1 WP2261963 (Hinge) and 2 WP489467 (Washer)s and 1 WP2254618 (Center hinge)"
Near Falfurrias, TX 78355
Adam
Job Details: 01/07/2021
MICROWAVE WHIRLPOOL WOC75EC0HS03 Installed components tested unit issue resolved
Near , TX 78355
Adam
Job Details: 01/07/2021
MICROWAVE WHIRLPOOL UNCONFIRMED Arrived at location after about 45 minutes of trying to find the property customer showed me the unit in question and it turns out to be a brand new under manufacturer warranty Frigidaire microwave. We unfortunately do not service under warranty products from Frigidaire. Advise customer to contact builder/manufacture to have this issue resolved. I will be speaking with my management team trying to build someone for this inconvenience both on my part and the customer.
Near Falfurrias, TX 78355
Adam
Job Details: 01/07/2021
DRYER MAYTAG MEDC465HW0 Customer complaint of long drive times. Inspection of unit shows customer has vent running up and out through the ceiling traveling a distance of more than 12 feet also when disconnecting dryer vent pulled out large wad of lint soaking wet with water show this to customer and explained how dryers need to vent correctly in order for dry times to be optimal. Unit is getting good voltage and reaching proper temperatures. Issue resolved
Near Corpus Christi, TX 78411
John L.
Job Details: 01/07/2021
OVEN JENN-AIR JJW2827IL00 "Installed components, issue resolved."
Near Corpus Christi, TX 78418
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Inspected unit, ran diagnostics. Icemaker was reading that bin was full when it had no ice. Replaced icemaker, tested after installation. Issue has been resolved."
Near Corpus Christi, TX 78417
Adam
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW4816FW2 Customer plugged in unit and drain pump started to run immediately. Inspection of the way customer has drain hose hooked up is allowing a lot of water to backfill into the unit. Advise customer of The proper way to install drain hose complete with airgap. Calibrated unit and ran verification cycle issue resolved
Near Portland, TX 78374
John L.
Job Details: 01/07/2021
DRYER WHIRLPOOL WED5620HW1 "Imspected unit, sound issue is from motor windings. Will need to replace to resolve. And unit has a control issue, not all selections working as should. Will need to replace board as well. No code in diagnostics.; ordrng 1 W11385395 (Control) and 1 697772 (blower wheel) and 1 W10211911 (housing) and 1 W10672683 (housng-out) and 1 W10806758 (motor-drve)"
Near Taft, TX 78390
John L.
Job Details: 01/07/2021
WASHER MAYTAG MVWC565FW1 "Inspected unit, found issue with gearcase. Seal has gone out, gearcase no longer lubricating bearing this is causing noise. Customer not going through with repair."
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
ICEMAKER KITCHENAID KUIX535HPS00 "Not making ice per customer. Turned the appliance on, it called for water, no water, looked underneath the cabinet, the water was off, removed the cover to the pump,p inside the unit, it was popped out and not sitting properly, to allow water to circulate, popped it back in place and turned the appliance back on. The appliance and the circulating pump are working normal."
Near Corpus Christi, TX 78412
John L.
Job Details: 01/07/2021
DRYER WHIRLPOOL WED5000DW2 "Inspected unit, unit will not power on. Unable to check for voltage as multimeter has gone missing. Checked breaker and tried unit again. Still no function. Fuse has possibly blown as well as thermostat.; ordrng 1 W10117655 (switch push to start) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element) and 1 8318268 (thermostat,internal) and 1 3392519 (thermal fuse)"
Near Corpus Christi, TX 78412
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT549SZDW00 "Inspected unit, unit has issues on gaskets for both freezer and refrigerator doors. There are deformities on this gaskets which are causing gapping problems. Reforming gaskets will not resolve issue. Replace gaskets to resolve this issue.; ordrng 1 W10638676 (gasket-dor) and 1 W10638675 (gasket-dor) and 1 W10481434 (nameplate)"
Near Alice, TX 78332
Adam
Job Details: 01/07/2021
FREEZER WHIRLPOOL WSZ57L18DM03 Sr# 7729594299. Customer complaints of same issue unit would flash all lights on control board with a beeping noise and then power down for a couple of days and then turn itself back on. Call tech line to troubleshoot the issue tech line states that’s very strange for the control to do such a thing and advise me to replace control as well as check frost pattern on back of freezer. Inspection of evaporator frost pattern shows even but I did Notice thermistor was positioned on top of black tape where copper meets aluminum. Repositioned the thermistor but that would not explain the control behaving the way it is. Tech line suggest replacing control to resolve issue SR number above; ordrng 1 W11221337 (contrl-box)
Near Bishop, TX 78343
Adam
Job Details: 01/07/2021
WASHER WHIRLPOOL NTW4516FW3 Inspection of unit shows error code for no fill. Calibrating unit and running verification cycle shows all functions work as intended. Manually testing both hot and cold valves show good functionality and what I would call acceptable water volume entering tub. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
DRYER MAYTAG MEDB835DW3 "Not heating at times per customer. F4E3, F3E1, F4E4, F2E1, cleared error code, and ran diagnostics, all checks out, has good airflow, and no stuck keys. Ran the appliance several times, at times it was heating and sometimes it wouldn’t. Ordered parts to resolve ; ordrng 1 W10827974 (cntrl-elec) and 1 WP8577274 (thermistor)"
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Installed board and motor, tested after installation. Issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW5000DW3 "The appliance is making a loud noise per customer. No error codes, ran the appliance on spin cycle , it sounds normal, had the customer put a couple of towels and filled with water, drained the water and ran the spin cycle, sounds normal. The customer showed me a video and it is making a loud knocking noise, suspension is good. Called Whirlpool tech line and spoke with Robert, told him all I’d done, he agreed to change out the gearcase. Ordered part, please reschedule customer when the part comes in; ordrng 1 W11454734 (GEARCASE )"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL ADB1400AGS1 "Inspected unit, ran diagnostics. No codes, unit went through without issues. Unit calls for water, washes and drains. No issue with unit, working as designed."
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVW7230HW0 Sr# 7729604770. Inspection of unit shows all functions work as designed customer did have a couple of concerns about number 1. where exactly to add oxy clean for the sanitize with Oxsee cycle number 2. detergent Trey holds water after cycle is complete 3. Detergent tray hangs out a little further on the left side then it does the right. Call tech line to troubleshoot all three issues SR number above. Number 1 ask technician where exactly customer is supposed to add oxy clean for cycle. Tech line states that is a good question it doesn’t show anywhere on you shouldn’t care guide or quick reference material but at the end of the conversation stated someone in the office told him you’re supposed to add it directly to the tub before laundry. Number 2 replacing detergent tray will resolve this issue. Number 3 this would be considered normal because tray opens and closes smoothly and housing is not damaged in anyway. I know customer has been trying to resolve this i
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVW6230HW0 "Screeching noise per customer. Tested the agitation and spin cycles, screeching during the spin cycle, bearings are bad, confirmed that the gearcase needs to be replaced, part is not in my bin. Please reschedule customer when the part comes in ; O-emld tckt"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/07/2021
DRYER AMANA NED4655EW1 "Inspected unit, vent lines still backed up. It has nowhere to vent out and this is causing issues with dry time. All exhaust and lint is being blown back into unit. Maintenance staff will need to snake and clear out any lint that may be trapped in ventilation. Customer in room explained that they recently tried to clean out ventilation were connected on the wall, and pulled out a fairly large bowl of lint."
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW4816FW2 "Making a noise and the lights aren’t coming on per customer. F9E1 error code, cleared error code, tested the drain pump, sounds like it’s stuck. There was still water in the tub, removed with a shop vac, removed the drain pump and found a flat piece of metal about 3 inches long caught up in the impeller. Removed the piece of metal and put drain pump back in place, tested the drain pump, it drained the rest of the water, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Not cooling per customer. The customer said it was cooling now after unplugging it for a few days, he said it was freezing up at the evaporator, ordered part to resolve issue.; ordrng 1 W11405276 (HARNESS)"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
MICROWAVE KITCHENAID KOCE500ESS11 "I called and spoke with Roland, he said he was not able to meet with me today. Rescheduled the customer ; schdld next appmnt for 1/18 MON !"
Near CTY BY THE SE, TX 78336
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Inspected unit, found issue to be with evaporator fan motor. Fan motor does not function and is not circulating air will need to be replaced to resolve this issue.; ordrng 1 W10128551 (evaporator fan mtr)"
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS325FDAD "Inspection of the ice tray is either cracked or overfilling causing water to overfill into ice been watching turn has made a large lump of ice. Will need to replace ice bin and icemaker to resolve issue; rqstng P&A on 1 W10300022 (icemaker) and 1 W10558423 (ice container,comp)"
Near Corpus Christi, TX 78408
Michael
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 "Won’t start per customer. Plugged the appliance in and the drain pump was activated, held the start button to cancel, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes. Elderly couple, showed the customer how the appliance works, the appliance is working normal"
Near Corpus Christi, TX 78409
John L.
Job Details: 01/07/2021
RANGE AMANA AER6303MFB2 "Installed new control, issue has been resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Inspected unit, heater not coming on. Diagnostic reveals that no heat code. Replace heater and thermostat to resolve this issue.; ordrng 1 W10441445 (heater) and 1 3371618 (sub 661566)"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/07/2021
DRYER MAYTAG MED7230HW1 "Ran diagnostics, no codes. Ran test cycle, motor buzzing and will not turn. When trying to run unit in a normal cycle motor does not try to function at all, possible ACU issue. Will need to replace board and motor to resolve this issue.; ordrng 1 W11420136 (control) and 1 W10396028 (motor-drve) and 1 3387610 (sub 661570) and 1 697772 (blower wheel)"
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2021
WASHER MAYTAG MVWB835DW3 "Installed components, recalibrated unit. Issue has been resolved."
Near Corpus Christi, TX 78412
Michael
Job Details: 01/07/2021
OVEN WHIRLPOOL WFE525S0HV0 "F1E1 error,, cleared error code and unplugged the appliance to reset the control, plugged it back in, the error popped back up before I could attempt to preheat the oven. Control needs to be replaced. The customer didn’t want to spend the money on the repair, paid for the SCF "
Near Corpus Christi, TX 78413
John L.
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "F1E2 Software issue, let unit run through test. At end of diagnostic test cycle heater did come on. Customer had unit running before showing up and was at end of cycle. Heater did not come on then. Will replace control, thermostat, and detergent dispenser to resolve these issues.; ordrng 1 W10904714 (cntrl-elec) and 1 W10195091 (thermostat)"
Near Corpus Christi, TX 78415
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT148FZDB00 "The appliance was freezing up on the left side of the freezer where the ice maker is. Removed the back panel and defrosted ice that was built up on the left side from water. The tube was on properly, put the ice maker in place and had it call for water, didn’t see visual leak, replaced the back panel and ice maker, possible, made sure the tube was in far enough and tested the ice maker again, no visual leaks, the ice maker and appliance are working normal"
Near Corpus Christi, TX 78404
John L.
Job Details: 01/07/2021
RANGE WHIRLPOOL WFE77080FZ2 "Inspected unit, Control board randomly shuts down and display glitching out. Will need to replace control to resolve this issue. Also replace bake element as its about to go out as well.; rqstng P&A on 1 W10828144 (cntrl-elec) and 1 W10774342 (elmnt-bake)"
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVWC465HW2 Customer complaint same as last time in the middle of spin cycle unit made loud noise and stopped working. Inspection of unit this time shows error code for shift failure. Again manually testing shifting through gentle heavy and spin so all good functionality. Replaced actuator cam and belt to resolve the issue.; ordrng 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator)
Near Rockport, TX 78382
Michael
Job Details: 01/07/2021
ICEMAKER KITCHEN AID KUIX535HPS00 "Not making ice, turned the appliance on, the recirculating pump is locked up. Installed new pump, turned the appliance on, the pump and appliance are working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/07/2021
REFRIGERATOR AMANA ART308FFDM06 "#1469Inspected unit, found unit has leak in system. Also compressor went to long without Freon, this has burned out compressor. Both compressor and evaporator will need to be replaced to resolve this issue. Should fall under warranty as it falls within timeframe and issue still pertains to sealed system.; ordrng 1 W11103612 (Evaporator) and 1 W11135151 (Compressor)"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Well in the process of disassembling the freezer compartment slides fell down and struck rocker switch. Replace switch to resolve issue.; ordrng 1 W10843353 (module) and 1 W10847853 (switch)
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2021
DISHWASHER KITCHENAID KDTM804KPS0 "Ran diagnostics and ran test cycle, was able to pull a F9E1 drain pump. Drain pump starting rough, blades on pump shattered. This was causing pump to bind and display F9E1 error. Drain pump will need to be replaced to resolve this issue.; ordrng 1 W11035709 (Drain pump)"
Near Corpus Christi, TX 78404
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVWB765FW Installed component issue resolved
Near Corpus Christi, TX 78411
Michael
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW7000DW4 "F6E2 error code per customer. F0E3, F6E3, F6E2, cleared error codes, it allowed me to calibrate, ran a diagnostics test and it was taking too long to fill, it skipped from test 4 to test 11 which tech sheets says to change out the control but it did complete the test without error codes. Removed the hoses from the inlet valve and found the hot side was clogged up with calcium. Installed new water valve from one I had in truck stock part number W11096268, calibrated and performed a diagnostics test skipped from test 4-11 again, ordered control and rescheduled customer ; ordrng 1 W11182871 (cntrl-elec)"
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Installed parts ordered, the fan still wouldn’t come on, looked at the harness connection, there was a lot of corrosion, unplugged it and found both ends were burnt, the connection coming out of the cabinet isn’t repairable. Called and spoke with Austin at Whirlpool tech line SR7729627713. He agreed this was not repairable"
Near Victoria, TX 77905
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Customer says it’s making a loud noise. I’ve changed out the damper on the past visit. I unplugged the appliance for 5 minutes and plugged it back in, the damper was opening and closing, the customer said that’s not the noise she’s hearing, unable to duplicate the noise. The appliance is working normal"
Near Portland, TX 78374
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVWB835DC4 "Won’t power on per customer. Plugged the appliance in, I was able to get into diagnostics, F6E2, F2E1, cleared error codes, tried to run a diagnostics test, UI wouldn’t allow any selections, unplugged the appliance and plugged back in, F6E2 error code on the display again. Ordered console to resolve the issue, went ahead and ordered the control; ordrng 1 W11120178 (console) and 1 W11170706 (cntrl-elec)"
Near Aransas Pass, TX 78336
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Appliance isn’t cooling. The appliance was unplugged, plugged the appliance in, the evaporator fan is locked up. Confirmed the part needs to be ordered, please reschedule customer when the part comes in.; saved tckt"
Near Aransas Pass, TX 78336
Michael
Job Details: 01/07/2021
DRYER WHIRLPOOL WED8540FW1 "The appliance is making a loud squeaking noise, sounds like the rollers are worn causing it to sound rough,ordered kit to resolve issue ; ordrng 1 4392067 (dryer repair kit)"
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
DISHWASHER KITCHENAID KDTM354DSS4 "Leaking underneath per customer. The pad was wet with food particles on the kick plate. The grate was clogged with plastic and a piece of rubber and food, cleaned out and put back in place. F8E2 error code, installed new drain pump, ran diagnostics, no visual leaks during cycle, completed with no visual leaks, issues or error codes. The appliance is working normal."
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
RANGE WHIRLPOOL WFE540H0ES "Installed new sensor, preheated to 350, it finally leveled within 5 degrees, the appliance is heating and working normal"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/07/2021
WASHER MAYTAG MVWX655DW1 "Inspected unit, ran a few tests to determine cause of noise. Noises coming from cam. This is already been ordered I should be arriving by Friday the eighth. Will reschedule for Friday once cam is on hand.; schdld next appmnt for 1/8 FRI !"
Near Corpus Christi, TX 78410
Adam
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 Install components calibrated unit issue resolved
Near Alice, TX 78332
Adam
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW8500DW5 Inspection of unit shows lid is broken and hinge possibly bent top left corner. Replace hinge and lid to resolve issue; ordrng 1 8563965 (hinge) and 4 W10339706 (screw)s and 1 W10843825 (lid)
Near Portland, TX 78374
Adam
Job Details: 01/07/2021
DRYER AMANA NED4655EW1 Install components tested unit issue resolved
Near Rockport, TX 78382
John L.
Job Details: 01/07/2021
DRYER MAYTAG MEDC465HW0 "Inspected unit, element is coming on but will not reach a temperature, issue with high temperature thermostat. Replace to resolve this issue.; ordrng 1 3977767 (thermostat 221 deg)"
Near Taft, TX 78390
John L.
Job Details: 01/07/2021
RANGE AMANA ACR4303MFB3 "Installed components,, issue has been resolved"
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "The appliance isn’t cooling properly. Removed back cover to the compressor and found the lines were frozen. , low on Freon. This unit doesn’t take a dye dryer, rescheduled for sealed system technician.; schdld next appmnt for 1/13 WED !"
Near Corpus Christi, TX 78417
Adam
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW5000DW1 Install component calibrated unit ran verification cycle issue resolved
Near Skidmore, TX 78389
John L.
Job Details: 01/07/2021
OVEN MAYTAG MEW9527FB01 "Customer had unit out, inspected. Found issue with wire nut, placed wire nut firmly. Unit now functions."
Near Kenedy, TX 78119
John L.
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRSC503ESS01 Installed door issue resolved.
Near Corpus Christi, TX 78414
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVW6230HC0 Customer complained of doesn’t feel like the machine is washing as well as it should. Air codes on machine show overload and laundry in a fresh cycle. Advise customer to never put clothes in during in a fresh cycle and it’s not meant for washing clothes. Also had a customer show me about how much laundry they put in and it is way too much by about half again as it should be. Also went over sub distribution for unit customer states they use pods. Advise customer should only use one pod at a time and also to separate and wash smaller loads. Issue resolved
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
FREEZER KITCHENAID WRV986FDEM01 "Customer complaint of unit losing cooling in freezer section. Also stop producing ice and water dispenser will trigger water on it on. And Lighting for entire unit freezer and refrigerator has gone out. Trying to run diagnostics through interface will let me enter diagnostics in advance to test but once the test is activated unit will turn blank and go back to original home screen. Also large to medium amount of ice growing on back of freezer wall which is contributing to lots of cooling in that section. Replace evaporator Motor to resolve issue. Also ordering LED power supply control and interface to resolve issue. Job will require authorization; rqstng P&A on 1 W10394076 (valve-inlt) and 1 W10403752 (switch) and 1 W10624574 (cntrl-elec) and 1 W10701003 (motor-evap) and 1 W10701640 (valve) and 1 W10788814 (cntrl-elec) and 1 W10811365 (cntrl-elec) and 1 W10852747 (cntrl-elec), states that autho needed"
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL WDF590SAJM0 "Doesn’t wash per customer. F4E3, F7E1, F9E1 error codes, put into diagnostics, the motor is bad, ordered part and rescheduled the customer ; ordrng 1 W11085683 (pump&motor)"
Near Mathis, TX 78368
John L.
Job Details: 01/07/2021
WASHER MAYTAG MVWC565FW1 "Inspected unit, no codes pulled. Ran agitation and spin, heard some rattling during meditation and a bit of rattling add start up and bending of spin cycle. Found cause of noise, Kenny was caught in between wash plate and tub this was causing sound issues with unit. Removed Penny and tested afterwards, no more rattling can be heard. Issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVW6230HW0 "Installed new UI, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
Near Aransas Pass, TX 78336
John L.
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW5100HC0 "F9E1 drain errorDrain pump issue, will need to replace pump to resolve.; ordrng 1 W11263349 (Drain pump)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/07/2021
DRYER WHIRLPOOL MEDC465HW0 Inspection of unit shows Bad voltage running to the unit. Red to ground 120 black to ground 120 black to red 127. Advise customer to contact professional electrician to resolve issue
Near Aransas Pass, TX 78336
John L.
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 Customer does not have a washer machine.
Near Corpus Christi, TX 78414
Adam
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived at customers location spoke with customer letting him know that product was dispatched as out of warranty. Customer states that he did buy extended warranty through whirlpool. Advise customer to avoid a service call fee he would have to contact whirlpool and have job dispatched correctly.
Near Taft, TX 78390
John L.
Job Details: 01/07/2021
DISHWASHER AMANA ADB1400AGB1 "Installed new motor, tested after installation. Issue has been resolved."
Near Lake City, TX 78368
John L.
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW4816FW1 "F8E1 long fill, inspected lines found issue to be with valves getting clogged with sand. Will need to replace valves to resolve this issue.; ordrng 1 W10701459 (valve)"
Near Corpus Christi, TX 78418
Adam
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived at customers location and opened dishwasher roaches immediately became apparent as issue with the machine took several pictures in SD-QuickPic. Warranty is void
Near Inez, TX 77968
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVWB835DW0 "Installed the part, F2E3, UI mismatch. Correct part number on the box wrong part in the box, please reschedule the customer when the part comes in ; ordrng 1 W10861510 (console)"
Near Alice, TX 78332
Adam
Job Details: 01/07/2021
DRYER MAYTAG MEDC465HW0 Customer complaint of unit taking repeated cycles in order to dry. I am mediately noticed dryer was almost flush against back of wall. Pulled out unit to discover vent hose was smashed almost flat which in turn is causing the unit not to be able to vent correctly which is causing long drive times. Unit is getting correct voltage and proper temperatures. Advise customer to adjust vent as best as possible but because lack of space will be difficult to find proper placement. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Appliance is leaking per customer. Checked the bottom freezer to see if there was water collected from it not draining when it goes into defrost, no signs of that happening, removed the back cover to the compressor, no signs of any water leaks, condenser fan is working normal and the pan is holding water, the ice maker called for water, no signs of any water leaking from the house valve or water line. The source is coming from somewhere else, the appliance is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
DRYER MAYTAG MED6230HW0 "Went into diagnostics and found F3E2 error code, cleared error code, ran a diagnostics test, completed with issues or error codes, ran the appliance for 5 minutes, it’s heating and working normal, no error codes. I went ahead and unplugged the appliance for 60 seconds and plugged it back in to reset the control, ran the appliance again, the appliance is heating and working normal, no error codes."
Near Ingleside, TX 78362
John L.
Job Details: 01/07/2021
WASHER WHIRLPOOL WFW92HEFW "Inspected unit, ran diagnostics. No codes found on unit, ran unit through test mode. Unit one through test mode without issue. When trying to wash on normal cycle, unit just spins and senses will not dispense water or do anything else. This is most likely due to an issue with control board will need to replace to resolve this.; rqstng P&A on 1 W10751203 (cntrl-elec) and 1 W11184031 (cntrl-elec)"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/07/2021
FREEZER MAYTAG MZF34X20DW03 Inspection of unit shows continual frost buildup on bottom center and right of the door gasket does not seem to be sealing consistently around entire fridge also has several dead places were rubber has stopped being supple. Also door has slight sag or misalignment to cabinet replace both door and seal to resolve issue. Have not set return date pending on shipment of door; ordrng 1 W10574475 (gasket-dor) and 1 W10612925 (nameplate) and 1 W10628869 (stop-door) and 1 W10673707 (dor-fmd)
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
RANGE KITCHENAID KFED500ESS02 "Removed the glass top which came out in pieces, and saw the customer continued to use the stove top, cleaned all the grease I was able to get to, inlet the parts ordered, the appliance and elements are working normal including the warmer."
Near Corpus Christi, TX 78404
Adam
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW7120HW0 Inspection of unit shows error code F0E5 comes back as unbalanced load. Customer states she’ll have to run spin cycle several times for unit to extract water correctly. Running unit through diagnostic cycle shows all functions work as designed. No issues found with the machine. Customer states she will be looking to return product.
Near Corpus Christi, TX 78404
Adam
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived at customers location to talk to them about Specifics of the unit and why they think that it is the same issue. Almost immediately gentlemen of the house started to slowly get more and more angry after I informed him that because we are outside the 90 days that diagnostic and labor will be applied to the service call at that point customer started he raise his voice and use swear words. I told the customer to have a good day and I would not be spoken to like that. Issue resolved. Calling partner team to document issue sr#7729653793
Near Portland, TX 78374
John L.
Job Details: 01/07/2021
MICROWAVE WHIRLPOOL WMH31017HZ "Blower fan is loud, replaced blower and tested after installation. Issue resolved."
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
DRYER MAYTAG MEDC465HW0 "Install motor, the appliance is still not heating, thermostats and voltage show to be good. I went ahead and changed out the high limit thermostat and heat element although they show to be good, it didn’t make a difference, possible still a bad motor, call tech line and spoke with Scott, he advised not to reorder the motor, to order the timer and heat switch/temperature control SR7729660002; ordrng 1 W10185992 (timer) and 1 WP3405156 (switch)"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "The ice maker has never worked per customer. Put into diagnostics and activated the harvesting test, shows it has a bad motor, Installed new ice maker, plugged appliance back in, still shows a bad motor, tried to activate the fill test, will not respond and it does read the bucket is in place and empty, getting water from the water dispenser, Ordered UI to resolve issue and the control just in case. rescheduled the customer ; ordrng 1 W11089236 (cntrl-elec) and 1 W11130216 (cntrl-elec)"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 Inspection of unit shows no error codes. Customer complaint of clicking noise and then unit not operating. Calibrated unit and ran verification cycle no issues found manually tested hot and cold water valves good water volume entering tub also manual testing of lid lock shows working order 100% of the time. Issue resolved
Near Refugio, TX 78377
John L.
Job Details: 01/07/2021
RANGE AMANA ACR4303MFB3 "Inspected unit, control board does not function will need to be replaced to resolve. Also customer states that burners do not heat properly, there is a service pointer for this unit for poor heating coils. Replace these to resolve this problem.; ordrng 1 W11204487 (cntrl-elec) and 1 W11371990 (Coil kit)"
Near Corpus Christi, TX 78411
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVWC565FW2 Inspection of unit shows error code for shifter fault. Testing unit between gentle and heavy agitate shows good function no issues. Calibrated unit and ran verification cycle. Issue resolved