Near Victoria, TX 77904
Michael
Job Details: 11/11/2019
DRYER WHIRLPOOL WED7500GC0 "I didn’t have the parts for this job, called the customer and rescheduled for Monday. ; schdld next appmnt for 11/11 MON !"
Near Roanoke, VA 24014
Uriah B.
Job Details: 11/11/2019
MICROWAVE JENN-AIR JMW3430DS02 Replaced switches and control and UI console.
Near Salem, VA 24153
Chris S.
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW4816FW2 There are no error codes everything is functioning as expected. If we are called back for the same issue. We need to return with a control and suspension kit. I leveled and recalibrated unit as well.
Near Roanoke, VA 24019
Chris S.
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 I installed the adjuster kit. All operations check ok.
Near Corpus Christi, TX 78413
Adam
Job Details: 11/11/2019
RANGE WHIRLPOOL WFE540H0ES2 Inspection of unit shows all elements working except for front left. No error codes shown on unit and is getting correct voltage. Replace element to resolve issue.; ordrng 1 W10711900 (elmnt-surf)
Near Victoria, TX 77901
Michael
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW5000DW1 "Didn’t have all the parts for this ticket, rescheduled the customer ; schdld next appmnt for 11/11 MON !"
Near Roanoke, VA 24014
Uriah B.
Job Details: 11/11/2019
DISHWASHER MAYTAG MDB8979SFZ2 Replaced control board. Ran normal cycle to test. Ran for a number of minutes. All checks ok.
Near Roanoke, VA 24019
Chris S.
Job Details: 11/11/2019
LAUNDRY WHIRLPOOL WFW85HEFW0 I installed drain pump and pressure sensor. All operations check ok.
Near Victoria, TX 77904
Michael
Job Details: 11/11/2019
WASHER WHIRLPOOL WFW6620HW0 Tried to install the tube and damage it. Reordered the tube and rescheduled the customer ; ordrng 1 W11106544 (TUBE )
Near Shawsville, VA 24162
Uriah B.
Job Details: 11/11/2019
FREEZER WHIRLPOOL WRF767SDEM01 Replaced thermistor and fan with harness in RC. Replaced Hv board. Encapsulated thermistor in permagum. Sealed a few other ares with permagum. Cx to observe.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Replaced icemaker, and adapter on back of icemaker housing. Also siliconed left side of freezer cavity. ; used 1 W10841140 (ADHESIVE) from stock"
Near Troutville, VA 24175
Chris S.
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW4816FW2 Water valve was very slow. I installed a new valve and checked operation. All operations check ok. ; used 1 W11210463 (VALVE ) from stock
Near Roanoke, VA 24012
Uriah B.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found inlet hose to filter snapped inside filter. Needs inlet hose and filter housing. ; ordrng 1 W11162040 (tube-water) and 1 W11162042 (housing)
Near Salem, VA 24153
Chris S.
Job Details: 11/11/2019
BELLA KITCHENAID KRFC704FBS00 Installed control. All operations check ok at this time customer will observe. ; ordrng 1 WP2223877 (latch)
Near Pulaski, VA 24301
Chris S.
Job Details: 11/11/2019
WASHER MAYTAG MVWB965HC0 I installed the lid latch and checked operation. All operations check ok.
Near Roanoke, VA 24015
Uriah B.
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "F4e3F6e4Pump measured at 9.5 ohmControl sending power to motor, but motor not running. ; ordrng 1 W11087376 (pump&motor) and 1 W11305296 (cntrl-elec)"
Near Hensley, AR 72065
Doug M.
Job Details: 11/11/2019
LAUNDRY WHIRLPOOL WTW5000DW1 "Replaced wash basket due to stripped teeth not allowing basket to spin,tested unit operation checks ok"
Near Elliston, VA 24087
Uriah B.
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW4800BQ1 F8E1F7E6F2E1Found inlet valve not working again. Needs inlet valve. ; ordrng 1 WPW10683603 (water inlet valve)
Near Little Rock, AR 72205
Doug M.
Job Details: 11/11/2019
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Placed covers and magnetron again per tech line,third magnetron short at the antenna again,called tech line back after finding burn marks in wave guide spoke with (TJ),tech said unit is non repairable due to burnt wave guide,file #7726289752"
Near Blue Ridge, VA 24064
Chris S.
Job Details: 11/11/2019
WASHER MAYTAG MVWC465HW2 The washer is making very loud screeching sound as it begins to spin. The sound seems to come from the gear case. ; ordrng 1 W11035747 (gearcase)
Near Little Rock, AR 72207
Doug M.
Job Details: 11/11/2019
RANGE WHIRLPOOL RBD245PRQ00 "Customer said she has AHS,called partner team they transferred me to Marty with whirlpool in Tennessee,he gave me authorization #S22580, inspected unit found no display,verified 120v to control,control will not respond to selections beeping sound only,diagnosed to need microcomputer,part is discontinued,explained to Marty part is discontinued, po# 532915382 from AHS,Marty said to bill for sac"
Near Pearisburg, VA 24134
Uriah B.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Needs switch bracket. ; ordrng 1 WP2180226 (bracket)
Near Conway, AR 72034
Doug M.
Job Details: 11/11/2019
DRYER MAYTAG MEDC465HW0 "Inspected unit for shutting off on its own,tested unit found heater is not cycling,off found high limit thermostat to be shorted,diagnosed to need thermostat ; ordrng 1 WP8318268 (thermostat)"
Near Shawsville, VA 24162
Uriah B.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Found crisper lid broken. Needs lid. ; ordrng 1 W10827015 (cover)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 11/08/2019
WASHER WHIRLPOOL WFW5090JW0 Everything checking fine in CS diagnostics. Found error code F11. Needs timer per service pointer w11395614APart is an XPart and is at least 15 days out. Will need Chris as unit is stacked. ; ordrng 1 W11334605 (TIMER CCU)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 11/08/2019
KITCHEN WHIRLPOOL WDT710PAHB1 F7e1 found in diagnosticElement not heating. Checked control and control is sending power. Needs element. ; ordrng 1 W10518394 (heater)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL DU1055XTVS1 Needs bimetal. W10258275; ordrng 1 W10258275 (bi-metal)
Near Kingsville, TX 78363
Adam
Job Details: 11/08/2019
WASHER MAYTAG MVWB835DW4 Inspection of unit shows no error codes. So I calibrated the unit Then ran a Verification cycle at the end of cycle machine started to pump cold water in through detergent valve with no command or explanation. Replace control board water valve and harness to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire) and 1 W11105155 (cntrl-elec)
Near Concepcion, TX 78349
Adam
Job Details: 11/08/2019
WASHER MAYTAG MVWB865GW0 Customer called and left a voicemail stating she forgot that no one would be home in time for the appointments but would like me to reschedule her for later in the afternoon. Tried to call back customer no answer left a voicemail stating that I would prescreen several parts and reschedule her for next Thursday because coming back to her later in the afternoon is not an option customer is in the middle of nowhere. Make Jobbie to count for distance traveled; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire) and 1 W11114420 (cntrl-elec) and 1 W11114670 (console)
Near San Antonio, TX 78261
Jim G.
Job Details: 11/08/2019
RANGE KITCHEN AID KOSE500ESS01 Checked unit and determined the thermal fuse was open. Ordering part and control as a precaution. Confirmed power at wall was correct. ; ordrng 1 W11179310 (cntrl-elec) and 1 WPW10545255 (fuse-thrml)
Near San Antonio, TX 78248
Jim G.
Job Details: 11/08/2019
MW-HOOD COMBO MAYTAG MMV4206FZ5 "Replaced control as per techline instructions. The issue persists. The unit clicks and rattle upon start and runs briefly (2.5-3 seconds) and then stop, but it does not shut power off to the whole unit. Contacted techline SR# 7726264412 was informed main harness and interlock assemblies use be re-replaced. Also a fuse is needed. ; ordrng 1 W10138793 (fuse) and 1 W11182985 (harns-wire) and 1 W11197766 (interlock) and 1 WPW10531156 (filter)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/08/2019
REFRIGERATOR KITCHEN AID KBFS25EWMS10 Determined issue is the control board. Ordering part will return to replace. ; ordrng 1 WPW10317076 (cntrl-elec)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/08/2019
RANGE WHIRLPOOL WFE505W0HZ1 Determined voltage errors at the relays on the control board. Ordering board and element as a precaution. ; ordrng 1 W11182108 (elmnt-bake) and 1 W11314391 (cntrl-elec)
Near San Antonio, TX 78250
Christian G.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Issue stated by customer: freezer has condensation frost. Ran diagnostics. Adjusted freezer temp up. Ordering thermistor.; ordrng 1 12002355 (thermistor kit)
Near Cibolo, TX 78108
S. L.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS965CIAM00 "Found dispenser temperature good explained there os reservoir that holds only certain amount cold water, found filter needs to be changed advised customer that they are responsible for filter. Tested ice maker found bad fill tube heater ordering heater rescheduling 11/14.; ordrng 1 WPW10347034 (fitting)"
Near San Antonio, TX 78230
Jesus C.
Job Details: 11/08/2019
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HS01 tested range. Cooktop on light not working. Found wiring to lamp is damaged. Ordering new harness. Sr 7726321480; ordrng 1 W11111805 (HARNESS)
Near Boerne, TX 78015
Colton B.
Job Details: 11/08/2019
DRYER MAYTAG MEDB835DC4 Customer complaint is a no heat dryer. Ran diagnostics and got F4E4 error code. Unit is getting good voltage. Found that unit was only not heating on a few specific cycles. Finding issue to be a bad control board and UI. Ordering both to resolve issue. ; ordrng 1 W11133021 (cntrl-elec) and 1 W11158457 (overlay)
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS325SDAM04 Maintenance cannot gain entry to the residence. Rescheduled for Monday.; schdld next appmnt for 11/11 MON !
Near Helotes, TX 78023
Tommy B.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Called techline spoke to Dustin. SR7726269133 add to running test to determine icemaker was functional and the waterline and wiring harness had no issues, determined it to be a faulty water valve. Replaced with a new water valve, but waterline to valve will not seat properly. Ordering new waterline to resolve issue.; ordrng 1 W11346622 (WATER TUBE)"
Near San Antonio, TX 78231
Jesus C.
Job Details: 11/08/2019
WASHER WHIRLPOOL WFW6620HW0 Spring for door bellow came off and tore bellow. Reinstalled spring for bellow. Will have to order and install new bellow. ; ordrng 1 W10897390
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/08/2019
WASHER MAYTAG MVWC400XW2 "Unit not spinning. Found faulty capacitor, motor, shifter and control. Ordering all parts to resolve. Needs authorization. ; rqstng P&A on 1 W10480274 (cntrl-elec) and 1 W10804664 (capacitor) and 1 W10836348 (motor-drve) and 1 WPW10006355 (actuator)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 11/08/2019
M/W OTR WHIRLPOOL WMH31017FW0 Needs control to bring light back. Stays at 7V no matter high low or off. W10892389.Cx to get a new unit.
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/08/2019
WASHER AMANA NTW4516FW1 "Called techline due to unit is out side, hooked up to water hoses, Drain hose is in pvc pipe not sure where it drains to. This isn’t properly installed per whirlpool standards. Spoke with Andy. Stated unit isn’t hooked up properly and needs to be installed properly before we work on the unit. Stated needs to be hooked up indoors out of the elements with proper hoses and drain tubing going to unit. Cannot be serviced until properly installed. Sr 7726324789Health risk due to spiders other insects and sitting on dirt floor. ; saved tckt"
Near San Antonio, TX 78260
Jim G.
Job Details: 11/08/2019
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 Determined valve is non response (verified water at wall) and the recirculating pump is also out (making a loud noise). ; ordrng 1 W10897719 (valve) and 1 W10908287 (pump)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Found nothing running when arrived. No cool in both compartments. Reset unit and all operation came back. Cx to observe. Will pre order HV control and inverter board if it fails again.
Near Boerne, TX 78006
Colton B.
Job Details: 11/08/2019
WASHER MAYTAG MVWB765FW3 "Issue was a popping during agitation. Replaced gear case, popping still continues. Order new slider, clutch and rotor to resolve issue.; ordrng 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"
Near San Diego, TX 78384
Adam
Job Details: 11/08/2019
WASHER MAYTAG MVWB865GW0 Customer complaint unit was shut off right after starting cycle. Inspection shows error code for stuck button. Manual testing of interface shows all buttons work as they should. Calibrated unit and ran verification cycle all issues resolved.
Near Realitos, TX 78376
Adam
Job Details: 11/08/2019
FREEZER WHIRLPOOL WZF34X18DW03 Installed component issue resolved
Near Boerne, TX 78006
Colton B.
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDT720PADM1 Customer issue is no heat dishwasher. Finding issue to be a bad heating element. Ordering one and returning. . Collected service call.; ordrng 1 W10518394 (heater)
Near Victoria, TX 77905
Michael
Job Details: 11/08/2019
DRYER WHIRLPOOL WGD8900BC0 "Installed part ordered, door is closing properly"
Near San Antonio, TX 78216
Steven G.
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KSF26C6XYY04 Checked unit ice maker assembly found water flow cutoff to ice maker only. Ordering parts will return ; ordrng 1 W10238100 and 1 W10341320 and 1 W10341545
Near Victoria, TX 77901
Michael
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "When I removed the the fan assembly the red wire was broken off. Installed parts ordered, the appliance is working normal"
Near Castroville, TX 78009
Justin
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Replaced harness wire, cover evap and missing screws to secure cover in. Tested unit to complete, unit is pushing out cold air. Thermistor is correct position. ; used 1 W11033168 (HARNS-WIRE) from stock"
Near San Diego, TX 78384
Adam
Job Details: 11/08/2019
DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows good voltage into dryer and all other components check out. Customer complaint of dryer will stop mid cycle and power itself off. Further inspection of the unit the breaker and the home so dryer is not on an independent circuit. When dryer is running and you turn on a light or another source dryer will trip and power down. Advise customer to contact professional electrician. Customer states they are renting and landlord would probably not OK that. Issue resolved.
Near Alice, TX 78332
Adam
Job Details: 11/08/2019
WASHER MAYTAG MHW5630HC0 Customer cannot get unit to respond. Inspection of unit shows customer had control lock on and was unable to figure out how to turn it off. After unlocking Control proceeded to run diagnostic on unit found one error code for off balanced load. Addressed both issues with customer problems resolved.
Near Refugio, TX 78377
Michael
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Installed part ordered,the ice maker is working normal"
Near San Antonio, TX 78258
Devon F.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer complaint was unit not dispensing ice nor water. Replaced auger motor, inlet valve and ice door problem not solved. Ordering control board to resolve issue.; ordrng 1 W11196400 (cntrl-elec)"
Near Spring Branch, TX 78070
Douglas H.
Job Details: 11/08/2019
WASHER WHIRLPOOL WTW7300DW0 Ordered parts to resolve issues. Leaking around heater. Cracked inner tub. ; rqstng P&A on 1 W10752918 (heater) and 1 W10811956 (drum assy) and 1 W10811957 (spin basket)
Near San Antonio, TX 78253
Richard G.
Job Details: 11/08/2019
WASHER MAYTAG MVWX655DW1 "Replaced hub and control. Entered diagnostics and ran calibration. Ran automatic test and all steps passed. Put unit in rinse and spin cycle, everything worked well. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.; used 1 W10528947 (HUB), and 1 W11116592 (CONTROL ) from stock"
Near San Antonio, TX 78231
Jesus C.
Job Details: 11/08/2019
REFRIGERATOR JENN-AIR JFC2089BEM01 Freezer door gasket not sealing properly. Could not reshape gasket. Will order new gasket. ; ordrng 1 W10443320 (gasket-fip)
Near Bulverde, TX 78163
Jim G.
Job Details: 11/08/2019
WASHER MAYTAG MVWB725BW Replaced cap. Issue resolved. Please bill Lowe’s warranty plan.
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/08/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HW3 Called techline spoke to Dustin. Tested for voltage at filter board receiving 120V. Checked the EP1 pin 1 (Brown) to EP1 PIN 7 (pink). No voltage. Checked the cavity thermostat and no voltage even when grounded to chassis. Ordering filter board to resolve issue.; ordrng 1 W10422269 (filter)
Near San Antonio, TX 78209
Steven G.
Job Details: 11/08/2019
DRYER WHIRLPOOL WED8620HW "Unit operating as should. They have just cleaned vent. Customer using automatic cycle, advised to switch to timed cycle."
Near Garden Ridge, TX 78266
S. L.
Job Details: 11/08/2019
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Found UI not displaying, disconnected power checked connections and ohmed wire harness from P1-4 to P1-3 and P1-5 to P1-4 per tech sheet all these test good. Called tech line spoke to Rick SR number 7726325036 found good voltage incoming and dc voltage to UI per Rick since harness tested good replace ACU rescheduling 11/12.; ordrng 1 W11253186 (ACU)"
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/08/2019
OVEN ELECTRIC (D KITCHEN AID KODE500ESS00 Last trip found faulty electronic controls sensor and door latch. Replaced all parts to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78245
Justin
Job Details: 11/08/2019
RANGE WHIRLPOOL WFC310S0EB3 "Found terminal block burnt on unit, will need to order new one and schedule for next week. ; ordrng 1 WPW10245259 (block-term)"
Near San Antonio, TX 78209
Steven G.
Job Details: 11/08/2019
RANGE WHIRLPOOL WEG745H0FH0 "Replaced regulator valve, tested unit good to go."
Near Boerne, TX 78015
Colton B.
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KSSC48QMS01 Customer concern was that refrigerator compartment was not cooling to recommend temperature. Found ice in the air ports coming from freezer to refrigerator. Freezer set to -5 degrees. Defrosted air channels and recommended turning freezer temperature up to 0 to resolve issue. Collected service call.
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Checked dishwasher. Found no cracks or issues with drain hose or drain pump. Units is working as designed.
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/08/2019
REFRIGERATOR MAYTAG WRX988SIBM01 Replaced ice chute and separator. Unit is functioning as designed. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/08/2019
DISHWASHER MAYTAG MDB4949SDE3 Customer stated that the unit doesn’t complete cycles. Running about 5 minutes and then draining. Ran diagnostics and found error codes F8E3 F3E2 F8E4 F6E4. Swapped out the drain pump and motor and ran diagnostic cycle. Error code F8E3 indicating shorted drain pump. Ordering drain pump to resolve issue. ; rqstng P&A on 1 WPW10348269 (drain pump)
Near Boerne, TX 78006
Colton B.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS571CIHV01 Customer issue was that the fresh food section door closes lightly on its own. Unit is level as well as doors. Hinges look okay. Instructed customer that it could be because the door shelves aren’t full so there’s not enough weight in the door to get it to slam shut. Also that these style of hinges tend to require following through with your hand. Customer states he will be calling Lowe’s.
Near San Antonio, TX 78245
Justin
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Found door switch broken, door switch area has a crack around it as well. Will need epoxy kit and door switch to fix issue ; ordrng 1 4387478 (socket) and 1 8201700 (repair kit) and 1 W11216993 (bulb-light) and 1 WP1118894 (light switch)"
Near San Antonio, TX 78258
Devon F.
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint was unit was leaking replaced fill hose to resolve issue, unit is operating as designed."
Near San Antonio, TX 78233
S. L.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS576FIDM00 "Found icemaker ejector fingers sticking intermittently checked operations all functions working but intermittently ejector issue with ice maker found service pointer W10796674A which addresses issue by replacing ice maker customer decides,to,do repair within 90 days. Advised of pf survey and paper.; rqstng P&A on 1 WPW10251076 (icemaker)"
Near San Antonio, TX 78232
Devon F.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer complaint was unit seal broken. Replaced unit door unit is operating as designed.
Near San Antonio, TX 78253
Justin
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "2 small dents on right door, took pictures and will order door. Door takes anywhere from 4 to 12 weeks to come in. ; ordrng 1 W10757549 (dor-fip ss)"
Near San Antonio, TX 78257
Christian G.
Job Details: 11/08/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS Job completed previously. Confirmed with appliance supervisor. Unit test good.
Near Boerne, TX 78006
Colton B.
Job Details: 11/08/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 "Cue issue was a bad UI panel. Replaced panel, unit is not operating as intended."
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/08/2019
MICROWAVE OVEN JENN-AIR JMW2427DS01 Ran diagnostics and revealed era code customer stated prior to arrival through dispatch. Determined that the unit needs a new magnetron. Ordering parts to resolve issue.; ordrng 1 W11098747 (magnetron)
Near San Antonio, TX 78250
Richard G.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Customer states that the temps have improved since I cleared out the ice on the evaporator. Temps are in acceptable range. Replaced rc thermistor. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/08/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Replaced control panel, previous control panel had a black line across it when I arrived. Unit is still showing as a dual oven on the screen. Need to order control.; ordrng 1 W11261165 (cntrl-elec)"
Near Helotes, TX 78023
Richard G.
Job Details: 11/08/2019
ICEMAKER (STANDA KITCHEN AID KUIX535HPS00 "Customer complaint is of a humming noise coming from the icemaker. Also states it does not always make ice and sometimes it leaks. Customer also states that the top, front of unit gets very hot.States someone was here to work on the cabinet and drain and had to unplug the machine. When I arrived there was ice in the bin and no water detected on the floor. Customer states there was some water on the floor this morning. Entered diagnostics. Ran unit through automatic test and all steps passed. Pulled unit out of cabinet. Did not see any evidence of water on the floor. Checked pump, valves, and all tubing connections. No leaks detected. Drain tube goes into “Mister Drain” which goes into a hole in the floor. Snapped quick pic. Did not find any issues with unit. Placed leak detection sheet under unit and instructed customer to monitor for additional leaks and call us if issues continue. Also recommended getting the noises on video since they were
Near San Antonio, TX 78023
Richard G.
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced drain pump. Unit is now draining. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78260
Steven G.
Job Details: 11/08/2019
DRYER WHIRLPOOL WED7400XW0 Customer complaint that unit squeaks. Replaced pulley and belt to resolve issue
Near Selma, TX 78154
S. L.
Job Details: 11/08/2019
REFRIGERATOR MAYTAG MSS26C6MFZ00 Customer thought unit under warranty explained that unit over year needs authorization from Whirlpool customer does not want to pay service fee and will call Whirlpool
Near Cibolo, TX 78108
S. L.
Job Details: 11/08/2019
WASHER WHIRLPOOL WTW7500GC0 Called techline spoke to Mike sr 7726322150 found overload error code cleared code mike explained when groundwater temperature changes the unit will compensate with hot or cold water to match what control has factory programmed for wash regardless of what customer sets unit to. Other concern was timer adds time when washing he explained that this is normal too that time on display only estimate and will vary with load size and temperature of groundwater. All operations normal.
Near San Antonio, TX 78248
Jesus C.
Job Details: 11/08/2019
COOKTOP ELECTRIC KITCHENAID KCED600GSS01 Installed new switches and bezels. Tested cooktop. All burners are working properly. No further issues. Tested to complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/08/2019
DRYER MAYTAG MEDC465HW0 "Replaced inner door, hinges, front panel, outer door, and seal. Door now closes properly. Unit is good to go. Spoke with customer about survey leave behind."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Unit not cooling properly. Not a SS issue. Found cause faulty defrost thermostat. Ordering EVAP harness to resolve issues needs Auth ; rqstng P&A on 1 W11032800 (motor-evap)
Near San Antonio, TX 78260
Devon F.
Job Details: 11/08/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit screen turns black and unit keeps shutting off when in use. Ordering new control panel and board to resolve issue.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONTROL PANEL)
Near San Antonio, TX 78266
Steven G.
Job Details: 11/08/2019
REFRIGERATOR KITCHEN AID KRFC704FBS00 "Checked refrigerator found unit not cooling, ordered compressor ; ordrng 1 W11025999 (COMPRESSOR )"
Near Terrell Hills, TX 78209
Devon F.
Job Details: 11/08/2019
WASHER WHIRLPOOL WFW92HEFC0 "Customer complaint was unit leaking, took top panel off see water coming from small crack in dispenser housing. Ordering new dispenser housing to resolve issue.; ordrng 1 W10862190 (dispenser)"
Near San Antonio, TX 78261
Steven G.
Job Details: 11/08/2019
COOKTOP ELECTRIC KITCHENAID KICU569XSS00 "Checked cooktop found 3quart pot boils within 5 minutes the 8 quart kept cycling on and off advised tech line SR7726299382 agreed the pot does not have enough metal content customer to get new pot, unit is working normal."
Near Selma, TX 78154
S. L.
Job Details: 11/08/2019
MW-HOOD COMBO MAYTAG MMV4206FZ2 Customer thought unit under warranty explained that unit over year needs authorization from Whirlpool customer does not want to pay service fee and will call Whirlpool
Near San Antonio, TX 78260
Steven G.
Job Details: 11/08/2019
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Checked ice maker found broken cutter grid and water dripping from water valve. Ran two harvest cycles and both times had a good sheet of ice, went back to home and replaced cutter grid, water valve and hose ran cycle unit is working normal now."
Near San Antonio, TX 78232
Devon F.
Job Details: 11/08/2019
RANGE KITCHEN AID KESS907SSS Customer complaint was unit panel don’t not power on. Ordering new control board to resolve issue.; ordrng 1 W10181438 (cntrl-elec)
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Last visit found ice on evaporator. Unit has ice in ice trays and frozen food has not thawed. Compressor is very hot to the touch and line running to the condenser is also hot to the touch. Spoke to DH with regards to proper sealed systems function and based on the description he recommends ordering a compressor due to partially restricted system.; ordrng 1 W10507884 (compressor)
Near San Antonio, TX 78245
Ezequiel V.
Job Details: 11/08/2019
DRYER WHIRLPOOL WGD8000DW4 "Checked dryer. Checked ignitor, motor, valve. All working as designed. Checked for error codes .No issues with dryer. Job complete."
Near San Antonio, TX 78254
Richard G.
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer called while I was waiting, wants to reschedule for next Friday. If possible, she wants first appointment.; schdld next appmnt for 11/15 FRI !"