We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Corpus Christi, TX 78416
Michael
Job Details: 05/26/2022
It looks like a duplicate, customer had the appliances switched out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78415
Michael
Job Details: 05/26/2022
The manager said the customer said it wasnt cooling in the RC, then later, food was starting to defrost in the FC after filling with groceries. The appliance has been plugged in for about 2 days and empty, had a bottle of water in the RC and one in the FC. temperatures in the RC 40-42 degrees and 6 degrees in the FC, the bottle of water was cold in the RC and the bottle in the FC was frozen, the evaporator fan is working normal and blowing cold air, evaporator isnt freezing up. The compressor and condenser fan are working normal, the amps are fluctuating between .81-2.39, spoke with JL, he said its normal and temperatures are also normal, the appliance is cooling and working normal at this time. Its possible the customer overfilled the FC compartment blocking the air vent causing the channel to freeze up and loose cooling.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78249
Garry
Job Details: 05/26/2022
Customer complaint of washer making loud screeching noise during operation. Found oil leaking from gearcase. Customer decided on replacement instead of repair. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78415
Michael
Job Details: 05/26/2022
This appliance is OOW, said not to service this appliance
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/25/2022
Model Number: KRSC703HPS01 Serial Number: HRA2337260 DOP: 23 July 2021. Our customers freezer door is not closing correctly. I tried various different heights on the feet and adjustments of the water lines and electrical cables. I spoke with Austin, Senior Technician at Whirlpool. He suggested changing the hinges. Parts ordered. Need authorization from Whirlpool.; rqstng P&A on 1 W10901052 (Hinge top left) and 1 W11293374 (Hinge bottom freezer gray) and 1 W10709916 (Shim cam closer) and 1 W10876191 (Cam door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78254
Jay
Job Details: 05/25/2022
Compressor is not starting. Confirmed 120 at wall and at harness terminal to start device. Compressor windings should be between. 1-5 ohms but got 7 ohms at top to bottom aft. Ordering compressor and associated hardware. Confirmed with DH. Compressor out of stock, customer is aware. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 lokring) and 1 W11504431 (7.5 lokring) and 1 W11506619 (8 nk lokring)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/25/2022
Customer stated LF error present. Checked errors F8e1 LF errors. Found issue to be faulty inlet valve. Customer wished to proceed with repair. Replaced inlet valve from truck stock to resolve the issue. Unit testing good now. No further issues at this point. Used W11165546 from stock; used 1 W11165546 (Fill valve) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near San Antonio, TX 78253
Richard G.
Job Details: 05/25/2022
Customer states that he repaired the wires under the door, but the icemaker is still not working. States he also tried a new icemaker and it didnt work either. Ran unit through diagnostics and attempted to run harvest. Received 23 (switch faulty) checked voltage at switch and at main control.getting around 3vdc. Should be getting 12vdc. Informed customer there is likely still an issue with the wiring. Customer will continue trying to repair on his own.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near San Antonio, TX 78253
Richard G.
Job Details: 05/25/2022
Customer complaint is that the icemaker isnt working. There is a water line hooked up to the back of the unit but no fill tube for the icemaker. Ordering icemaker kit; ordrng 1 1129313 (Icemaker kit)
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESR/AA
Near San Antonio, TX 78245
Richard G.
Job Details: 05/25/2022
Customer complaint is that the freezer is cold but not freezing. Verified issue. Ordering evap motor and cover; rqstng P&A on 1 DA97-12617A (Freezer evap assy) and 1 DA32-10104N (Temperature sensor), states that autho needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
S
Job Details: 05/25/2022
Contacted customer and advised customer I would not be able to diagnose the unit without the help of tech line. Talked to NR and advised him I could service the customer Friday at 8am if possible. I was given permission to do so. Rescheduling for Friday. ; schdld next appmnt for 5/27 FRI 8
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jay
Job Details: 05/25/2022
Took door apart and reassembled. Unit working. No gaps, not coming apart.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Victoria, TX 77901
Michael
Job Details: 05/25/2022
The left front element wasnt coming on, switched it out with the back right element, the element is coming on properly, switch is good. Ordered the element and rescheduled the customer ; ordrng 1 W11396790 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB01
Near Converse, TX 78109
Chris S.
Job Details: 05/25/2022
Customer wants to reschedule for tomorrow since its late.; schdld next appmnt for 5/26 THU !
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Port Aransas, TX 78373
John L.
Job Details: 05/25/2022
Install hinges and its components, Chester doors after installation. Doors are swinging smoothly closing issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Atascosa, TX 78002
Jesus C.
Job Details: 05/25/2022
Installed new compressor. Compressor running. Recharged unit. Holding pressure. Will reschedule to verify no leaks in unit. ; schdld next appmnt for 6/1 WED !
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Corpus Christi, TX 78418
John L.
Job Details: 05/25/2022
Inspected unit, found that switches are not fully activated when door is shut. Because of this, unit will not run without applying pressure to door to fully actuate switches. Will need to replace switches to resolve this issue.; ordrng 1 W11356970 (Interlock) and 2 WPW10517428 (spacer)s
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near Boerne, TX 78015
Sebastian
Job Details: 05/25/2022
Replace the buttons on the unit unit now working as it should being at the job only took about 5 minutes gave discounted labor Part is covered as per SB Web kitchen aid has 2 years on certain parts
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78245
Richard G.
Job Details: 05/25/2022
Replaced inlet valves. Tested to complete. Unit is good to go.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Victoria, TX 77901
Michael
Job Details: 05/25/2022
The left front element wasnt coming on, switched it out with the back right element, the element is coming on properly, switch is good. Ordered the element and rescheduled the customer ; ordrng 1 W11396790 (Element)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78221
Daniel
Job Details: 05/25/2022
Customer reported unit wont spin or agitate. Upon arrival found no error codes. Tested unit and unit successfully completed diagnostic diagnostic cycle. Unit agitated and spun properly and when needed. Added tie wire to some loose wiring under unit. Unit functioning as designed with no issues.; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Victoria, TX 77901
Michael
Job Details: 05/25/2022
The customer said the appliance was all over the place, couldnt hold it down. I looked behind the appliance and found the shipping bolts were still in place, removed them. No error codes, ran a quick wash diagnostics test, completed with no issues or error codes. The appliance is working normal and the spin cycle is steady and working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Converse, TX 78109
Chris S.
Job Details: 05/25/2022
Replaced motor first tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Victoria, TX 77904
Michael
Job Details: 05/25/2022
Installed new lid lock, ran a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
LG REFRIGERATOR
Model LFCC22426S/01
Near Boerne, TX 78006
Sebastian
Job Details: 05/25/2022
Customer did not have unit set up for service they will have the unit pulled out and ready for service next time on arrival Is ordering both water valves 85 labor due plus parts; ordrng 1 AJU72911115 (Valve)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Victoria, TX 77901
Michael
Job Details: 05/25/2022
The customer said the washer wouldnt start, cant hear it loch. I plugged the appliance in, closed the lid, I didnt hear the door latch, found the strike was missing, I found it laying next to the dryer. The customer wasnt sure how it was removed, I put the strike back in place, ran a diagnostics test, completed with no issues or error codes, the appliance is locking and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/25/2022
Installed new rails and bail arm. No further issues. Job complete.
We serviced a
KITCHEN AID RANGE
Model KSGG700ESS1
Near Beeville, TX 78102
Adam
Job Details: 05/25/2022
Sr#7733741719. Customer complaint same as previous visit. On previous visit I did replace the manifold And tested unit an issue was resolved at time. customer states issue not resolved still leaking gas from center burner and able to light burner without cooktop control. During my visit here I was unable to produce The same results customer was having. Contact the tech line to troubleshoot the issue and after a 45 minute phone call and a 30 second video and previous work history being documented it has been decided to replace the office and office holder to resolve issue. SR number above. Schedule for double Time; rqstng P&A on 1 W10552124 (Office holder) and 1 W10256025 (burnr-head) and 1 W10479989 (cap-burner) and 4 3196169 (screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Castroville, TX 78009
Jesus C.
Job Details: 05/25/2022
Installed new control. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Orange Grove, TX 78372
Adam
Job Details: 05/25/2022
Install components calibrated unit brand verification cycle issue resolved
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/25/2022
Customer stated unit doing the same thing as before. Checked errors found numerous f6e0 communication errors. Ordering console to resolve the issue. Part psp and oos; ordrng 1 W11297709 (Console)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Boerne, TX 78006
Sebastian
Job Details: 05/25/2022
Replaced both parts as prescribed by techline unit testing good
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Corpus Christi, TX 78410
John L.
Job Details: 05/25/2022
Inspected unit, unable to reproduce issues customer is having with unit. Tested microwave multiple times, was able to find a possible issue with magnetron. Magnetron sounds off, this may be due to issue customer is experiencing with unit. Replace magnetron and its components to resolve any issues.; ordrng 1 W10343300 (capacitor) and 1 W10886077 (diode) and 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/25/2022
Last trip found broken 3rd level rails. Replaced 3rd level rails to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model AGR4230BAB
Near Corpus Christi, TX 78405
John L.
Job Details: 05/25/2022
Inspected unit, found unit missing oven rack. And found issue with hinge receiver, component is bent where hinge secures onto. Will need to replace to resolve this issue.; ordrng 1 W10327222 (hinge-recv) and 1 W10550642 (rack-oven)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS00
Near Boerne, TX 78006
Sebastian
Job Details: 05/25/2022
The issue to be a thermal cut off for the bottom section replace with truck stock ; ordrng 1 WP4449751 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Goliad, TX 77963
Michael
Job Details: 05/25/2022
The customer said he was smelling an odor. I checked the junction box to make sure the connections were good, all is tight and in good condition, looked underneath and found the drain hose laying at the bottom of the cabinet, rerouted it and elevated the hose to allow it to drain properly. The hose was pretty dirty on the end that goes into the disposal, which is probably where the odor came from, cleaned it out and put it back in place. Ran a diagnostics test, the appliance is draining and working normal Advised the customer to use affresh tablets and run a clean cycle to help with the odor, also advised to fill the reservoir with rinse aid
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/25/2022
I spoke with Chris, Senior Technician at Whirlpool because our customer is still having some intermittent problems with the lighting. He recommended I check the connection and wiring on the top fresh food section LED and reset if necessary. The connection looked sound. I reset and tested multiple times with no strobing. We will have to monitor. Our customer is still covered on the 90 day service fee coverage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Goliad, TX 77963
Michael
Job Details: 05/25/2022
The customer said the ice gets stuck on the side of the ice maker and wont dump the ice out of the tray. I was able to remove the clump of ice on the side of the ice maker. I removed the the cover and found the ice maker leaning to leaning, it isnt completely making the rotation when the harvest cycle completes, leaving the ice tray leaning to one side causing the water to leak out and freezing between the arm and tray. The ice maker needs to be replaced, ordered the part and rescheduled the customer. ; ordrng 1 W10873791 (Ice maker)
We serviced a
KITCHEN AID WALLOVEN
Model KODC304ESS00
Near San Antonio, TX 78209
Chris S.
Job Details: 05/25/2022
Replaced control board and sensor tested unit everything working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near San Antonio, TX 78204
Daniel
Job Details: 05/25/2022
NEW BUILD, NO ONE HAS MOVED INTO HOUSE YET, NO PURCHASE DATE. Customer reported that door is severely un even and that cabinet looks bent. Customer stated they tried multiple times adjusting the front legs with no change. After inspection found bottom frame bent in. Also looked like the bottom left side of cabinet was bellied out. Top right back corner of cabinet was severely leaning in. Called techline and techline staed that the bottom metal frame that was damaged/bent on bottom was considered frame damage and that the unit is deemed unrepairable. Techline gave me SR number and transferred me to trade care team to finish reporting that unit was deemed unrepairable. Trade care got all the info they needed and told me to make sure with my office that there was a claim on unit that way I still get paid for coming out since the unit will be marked as field scrap.Sr 7733739730
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/25/2022
Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
JENN-AIR COOKTOP GAS
Model JGCP548HL00
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/25/2022
I turned off the gas and was able to remove the orifice still needing to be converted. I metaled the correct orifice and tested, This unit is now fully converted and fully functional.; used 1 W11428599 (LP Conversion Kit) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78210
Daniel
Job Details: 05/25/2022
Customer reported suspension looked like it was loose. After inspection found that suspension felt like it was blown out. I was easily able to hit the floor with the tub when pushing down on the agitator. Other than that the unit is functioning as designed. All components working as they should. Ordering suspension and will return to complete repairs. ; ordrng 1 W10780045 (Suspension)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PRTS3
Near Shavano Park, TX 78230
Jim G.
Job Details: 05/25/2022
Installed recirculating pump only and only charge additional part install. Issue resolved.
We serviced a
AMANA DRYER
Model NGD4655EW2
Near San Antonio, TX 78210
Daniel
Job Details: 05/25/2022
Upon arrival found unit out of warranty. Customer stated she had paperwork proving extended warranty. Let customer she would have to contact Home Depot or customer service in order to have ticket with extended warranty approval dispatched to us. Customer will contact Home Depot and whirlpool and get the issue situated.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Cibolo, TX 78108
S
Job Details: 05/25/2022
Upon arrival replaced faulty terminal kit with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 05/25/2022
Confirmed that the unit has been converted as it should be replaced the correct grate which was throwing the flame off, Also found that the wrong cover was delivered returning that as defective as it appears to be a refrigerator part was able to fix the unit using some spare washers no more rattling in the oven as well
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Boerne, TX 78006
Sebastian
Job Details: 05/25/2022
Replace freezer door all components were already on the door returning all other parts
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Fair Oaks Ranch, TX 78015
Jim G.
Job Details: 05/25/2022
Initially I suspected a sealed system issue however after completing a diagnostics service test I found a proper frost pattern. The amp draw of the compressor was slightly higher than normal (approximately 1.4 A), but no actual failures were observed. It is possible there was an intermittent failure but at this time no issues are present.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Converse, TX 78109
Daniel
Job Details: 05/25/2022
PLS USE CUSTOMER INSTRUCT. Customer reported 2 times the unit paused and he had to unplug unit to get it to continue cycle. After inspection found error code F0E2 which is over suds. Ran unit unit through diagnostic cycle and unit completed successfully. Customer said he he runs really small loads. Advised customer on soap usage for different size loads. Unit functioning as designed. Customer will call back if he is having any other issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
S
Job Details: 05/25/2022
Upon arrival customer stated units lights would not turn on. Contacted tech line and we checked numerous dc components. All components checked out at 12.7DC volts. If issues persists we need to check and find which dc component is causing the issue without resetting the unit. Reset the unit for 2 minutes and plugged unit back in. All lights and ui began working. Did notice that the deli drawer was open when I arrived. Customer stated she barely noticed that the drawer would stay open unless she pushed it closed. Tech line states thats an issue with the unit but just needs a little extra push to close all the way. Unit functions as designed. Customer also stated units upper freeze bin was broken and would like that replaced. Ordering 1 WPW10493169 to resolve issue. Customer wants to be rescheduled for the 3rd week of June. Anthony SR-7733740873; ordrng 1 WPW10493169 (Bin for freezer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near San Antonio, TX 78231
S
Job Details: 05/25/2022
Upon arrival customer stated unit would make a noise and lights would turn off. Contacted tech line and per tech line we can not resolve the issue of the lights going out unless we can get it recorded to try and diagnose the issue. Customer stated unit would make a noise only when the icemaker would run. Tested ice maker and ice maker tested good. Per tech line replace the ice maker again to resolve that issue. Advised customer to record the issue with the grinding and lights going out. Tested unit with tech line and we could not replicate the issue. Ordering 1 w10746960 to resolve current issue. Sr-7733739810; ordrng 1 W10746960 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Boerne, TX 78015
Jim G.
Job Details: 05/25/2022
Installed strike issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near San Antonio, TX 78253
Jay
Job Details: 05/25/2022
Unit producing ice. Just gets piled on in the back. Found shut off arm and extension missing. Ordering parts. ; ordrng 1 WPW10175514 (Shut off arm) and 1 WPW10351019 (Extension)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/25/2022
No functional issues with unit. Noise coming from compressor vibration. Leveled out fridge. Noise has not occurred. Advised customer to monitor for any issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near San Antonio, TX 78257
Jim G.
Job Details: 05/25/2022
Issue resolved. Clog cleared.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DB00
Near San Antonio, TX 78258
S
Job Details: 05/25/2022
Upon arrival replaced faulty console with new. Tested unit and unit functions as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRS00
Near San Antonio, TX 78232
S
Job Details: 05/25/2022
Upon arrival customer stated unit would not cool very well in the fresh side. Verified a faulty heater, bi metal, and diffuser. Customer stated they did not want to proceed with repairs as they were shopping for a new unit and would be replacing it. No further issues at this point.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830DS
Near San Antonio, TX 78209
Chris S.
Job Details: 05/25/2022
Upon arrival called customer to let them know I was here she said she is not here but I can leave park at front desk had receptionist sign stating she received part.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/25/2022
Customer stated unit not cooling properly. Tested unit to find issue to be weak compressor. Ordering compressor to resolve the issue. Scheduled for customer availability. ; ordrng 1 W10832994 (Compressor)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78257
Jim G.
Job Details: 05/25/2022
I verified a clogged vent hose. Cleared obstruction. Also replaced kit. Issue is resolved.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78259
Jim G.
Job Details: 05/25/2022
Im summation I have replaced the manifold and regulator and it has not corrected the issue. Customer said CPS confirmed proper gas pressure but the pressure is not sufficient. According to techline Chris SR# gas pressure. Use be in the 5-10 inches per.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near La Vernia, TX 78121
Daniel
Job Details: 05/25/2022
PLS USE CUSTOMER INSTRUCT. Customer reported error code F0E7 would pop up sometimes and that he would have to take out clothes in order to get unit to start. After inspection found that F0E7 was clothes in unit while In clean cycle. Let customer know when using clean cycle unit must be empty. Cleared error code and tested unit. Unit successfully completed diagnostic cycle. Unit functioning as designed. ; used 1 WP8567669 (Tie wire) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Shavano Park, TX 78231
Douglas H.
Job Details: 05/25/2022
On call ahead customer stated she didnt schedule service for today, I explained we reached out and scheduled for today, customer stated that didnt happen and declined service today. Per AG close ticket out.
We serviced a
KITCHEN AID RANGE
Model KFGD500EBS
Near San Antonio, TX 78210
Jesus C.
Job Details: 05/25/2022
Installed new igniter. Good flame. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near San Antonio, TX 78209
Douglas H.
Job Details: 05/25/2022
Last trip had installed a compressor that turned out to be faulty. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 24 hr cooling period. If issues persist please order W10721030 inverter, W10565844 HV harness & W10565841 LV harness
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Adkins, TX 78101
Daniel
Job Details: 05/25/2022
PLS USE CUSTOMER INSTRUCT. Customer reported door leaking water when using steam refresh and that dryer not drying properly when drying in regular cycle. After inspection saw that in steam refresh dryer would slowly leak from door. Tested unit in time dry and unit was heating as it should. Heating element kicking on as needed. Called Techline and techline confirmed the water leaking is a common issue If the customer is washing a small load. Customer confirmed when that happened he only had 4 pieces of clothing in dryer. Techline stated that a medium-large load is required to prevent any leaking. The steam refresh lets out the same amount of water all the time thats why it leaks when load is small. As for the extended dry times techline stated it sounded like a venting issue on the house end. Vent goes out the roof and could possibly be clogged. Customer stated he had the dryer vents cleaned 6 months ago. Techline had me check for error codes and found none. Unit functioning as it should according to techline. Gave customer sr number because customer stated he was unhappy with the functionality of the product. Sr 7733735463
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Helotes, TX 78023
Jay
Job Details: 05/25/2022
Complaint is that freezer door is hard to open. Removed freezer drawer and found 2 ball bearings that belong in the bracket assemblies. Door opens half way before you have to really put effort in. Customer states that a different company came in and made it worse. Frost pattern normal. Ice output normal. No other issues found. Ordering bracket assemblies. ; ordrng 1 W10625067 (Lh bracket) and 1 W10625068 (Rh bracket)
We serviced a
JENNAIR MICROWAVE OVEN
Model JMW2430IL
Near San Antonio, TX 78209
S
Job Details: 05/25/2022
Upon arrival replaced faulty console with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/25/2022
Our customer has a very high pitched sound turning tumble. We will need to change the rollers, belt and idler bracket. Parts ordered.; ordrng 1 W10837240 (Bracket) and 1 4392067 (Dryer RepIr Kit) and 1 W10597350 (Belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/25/2022
I found that the temperatures in each section were at 73 degrees F. I removed the back panel and checked the compressor. It was cold and not starting up. I replaced the Invertor start device and the unit powered up and began to cool. This unit is now fully functioning as designed
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/25/2022
Our customer has been experiencing a squealing noise when on the towels setting. There is more weight in the basket when towels are being cleaned. I entered diagnostics and retrieved no errors. In component activation for medium and high spin I was able to replicate the squealing sound. This unit needs a new belt. I replaced the belt and tested. The squealing has now ceased. ; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Fredericksburg, TX 78624
Drew
Job Details: 05/25/2022
Customer needed to reschedule due to tech running late to appointment time. Prefers morning schedule ; schdld next appmnt for 6/1 WED AM
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near San Antonio, TX 78240
Jay
Job Details: 05/25/2022
Water was hot when the cold was selected. Found no codes. Found water lines reversed. Corrected and tested. No issues. Cold selection gets cold water now.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Fredericksburg, TX 78624
Garry
Job Details: 05/25/2022
Called customer to advise of eta and was informed that machine was located at an alternate address. I have in the past been advised by KW that any discrepancy in service address must be corrected prior to execution of service. Additionally, customer expressed acute frustration with my not having the ordered part on my van. Customer claimed he would contact CB to get things straightened out. Please schedule for soonest availability once parts arrive and service address has been corrected. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near San Antonio, TX 78205
S
Job Details: 05/25/2022
Upon arrival put Icemaker into unit that was sent to the customer directly from Whirlpool. Also connected water line to unit. Tested unit and unit it functions as designed. No further issues at this point.
We serviced a
MAYTAG REFRIGERATOR
Model MBB2256GEB
Near Fredericksburg, TX 78624
Drew
Job Details: 05/25/2022
Upon arrival called tech line spoke with Bruce and received Sr 7733742007. Found a seized compressor per tech line after running multiple tests. ; ordrng 1 WP65889-4 (capacitor) and 1 W10309990 (compressor)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near San Antonio, TX 78252
Richard G.
Job Details: 05/25/2022
Customer complaint is that both the refrigerator and freezer icemaker have stopped working and their is frost buildup in the freezer. Verified issues. Will need both icemaker and freezer gasket.; rqstng P&A on 1 DA82-02705A (Icemaker kit) and 1 DA97-12317A (Icemaker) and 1 DA97-12522J (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Chris S.
Job Details: 05/25/2022
Replaced gearcase tested unit still making noise. Ordering belt and drive pully .; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78251
Richard G.
Job Details: 05/25/2022
Replaced controls and console. Tested unit. Allowed customer to put in a load while in home, and unit began running normally. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near San Antonio, TX 78254
Richard G.
Job Details: 05/25/2022
Customer wanted washer to be checked out since we were working on the dryer. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle without issue. Unit passed all steps. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Schertz, TX 78154
Chris S.
Job Details: 05/25/2022
Customer stated that dishwasher stopped working. Found issue to be wires in junction box werent installed correctly. Fixed wires tested unit everything working properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ7
Near Helotes, TX 78023
Sebastian
Job Details: 05/25/2022
Installed new control as it looked like it was good After installing found that it would not light up install the old control and old control did turn on indicating that the control received was defected reordering; ordrng 1 W11552018 (Control)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS11
Near Fredericksburg, TX 78624
Drew
Job Details: 05/25/2022
Upon arrival removed unit with aid of helper, found no voltage to light. Replaced light and harness, unit still did not work. Called tech line spoke with Austin and received Sr 7733740823. Was told the light transformer was bad. Rescheduling light and harness. Customer needs to leave by 11 the latest.; ordrng 1 W11238401 (transformr)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Schertz, TX 78154
Chris S.
Job Details: 05/25/2022
Replaced door latch tested unit everything working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFC022EVBL1
Near Fredericksburg, TX 78624
Drew
Job Details: 05/25/2022
Upon arrival replaced both gaskets, formed gaskets with heat. Customer is concerned with new gaskets as they have a ripple wave advised they should form to door. If any issues arise to contact us back to resolve the issue.
We serviced a
SAMSUNG WASHER
Model WF45R6100AC
Near San Antonio, TX 78221
Jesus C.
Job Details: 05/25/2022
Installed new dampeners. No issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78263
Daniel
Job Details: 05/25/2022
Returned to install new sump motor. Installed new sump motor. Made sure all connections and hoses were installed correctly. I could not test unit since unit had been hard wired into the wall. Customer stated her husband would hardwire and re install unit when he gets home from work. Let customer know to check for leaks on the first wash. Customer will call back if their are any issues. Job completed. Both waivers signed by customer.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Schertz, TX 78154
Chris S.
Job Details: 05/25/2022
Replaced control board first tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS0
Near Fredericksburg, TX 78624
Garry
Job Details: 05/25/2022
Customer complaint of oven not working and control panel behaving erratically after electrical storm. Arrived and initiated both bake and broil cycles and oven did not respond. Replaced Control Board (W10894102) to resolve issues. Reassembled and tested unit. Bake and broil elements heating and cycling appropriately, and all burners performing normally at this time. Job complete, unit is good to go. No further issues at this time.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SG
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/25/2022
Our customer has been having a problem in which the refrigerator warning alarm will come on with the doors closed every few days. The unit has also displayed the CH PC error which is a display function of communication error. This unit will need a new MICOM according to the service manual . I ran through all the door switch alarm testing procedures and found that the left door switch is out of specifications. This will need to be replaced. I was able to replicate that the display is intermittently shutting down as well the unit struggled to work through diagnostics which is indicative of a failed MICOM. Parts ordered OOS. I located the Users Manual to find out if our customer can turn off the alarm in the mean time. I called her to provide instructions according to the users manual on page 40. I attempted email of the manual as well. It looks like the attachment might be to large but I will follow up with a link if it does not go through. ; ordrng 1 DA34-00066B (Left Door switch) and 1 DA94-03757A (ASSY PCB EEPROM;0X21,D606,RF8000MC,ICE&W)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near Fredericksburg, TX 78624
Garry
Job Details: 05/25/2022
Customer complaint of unit not producing enough ice, or ice of any quality. Arrived to find all components functional and successfully passing diagnostics testing. Did notice large accumulation of ice on underside of evaporator plate and measured an amp draw of 2.45amps ac with compressor running. Diagnosing this as a sealed system issue and ordering 1 Compressor (WPW10605286), 1 Drier (WPW10200037), and 1 Evaporator (WPW10218037).; rqstng P&A on 1 WPW10218037 (Evaporator), ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Fredericksburg, TX 78624
Drew
Job Details: 05/25/2022
Upon arrival found Fae2 f7e1 F9e1 stored. Cleared error codes ran unit and unit is working as designed. Instructed customer of proper usage as there is signs of oversuds. No further issues at this point
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHB2750TD6
Near Fredericksburg, TX 78624
Garry
Job Details: 05/25/2022
Customer complaint of unit not producing ice. Previous visit found loose thermistor on evaporator, frozen fill tube, and ice buildup around ice box. Reattached thermistor and ensured ice box was properly attached to cabinet. Called back out today because unit is still not producing ice. No ice buildup around icebox, but fill tube still frozen. Ordering 1 Icemaker Fill Tube Seal (5303918571) to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 5303918571 (Icemaker Fill Tube Seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near San Antonio, TX 78240
Garry
Job Details: 05/25/2022
Customer complaint of refrigerator leaking water. Previous visit found ice accumulation at bottom of FC and Defrost Sensor showing Shorted in Service Diagnostics. Ordered Evaporator Harness (WPW10290745) and Evaporator Drain Tube Heat Probe (819043) to resolve issue. Returned today with parts and, upon disassembly of unit, discovered prominent restriction at evaporator tubing. Discussed potential repair costs with customer and customer made the decision to replace the unit. Returning parts. Job complete, no further issues at this time.
We serviced a
ROPER MICROWAVE OVEN
Model RMC275PVS01
Near San Antonio, TX 78230
Garry
Job Details: 05/25/2022
Customer complaint of bake element not functioning. Previous visit found issue to be faulty bake element. Replaced Bake Element (WPW10207397) and returned unit to operation. Unit testing good. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near San Antonio, TX 78230
Garry
Job Details: 05/25/2022
Customer complaint of food not frozen in FC. Arrived and tested cooling system components in Service Diagnostics & all checking good. All thermistors and fans passed all tests. Average temperature temp in FC registered at 22F over last 6 hours. As per Techline (SR#7733738228 Andrew), issue is small sealed system leak. Ordering Compressor (W11592010), Condenser (W11548259), FC Evaporator Assembly (W11099748), and RC Evaporator Assembly (W11291123) to address issues. Please dispatch Sealed System Tech for soonest availability once parts arrive. ; rqstng P&A on 1 W11592010 (Compressor), ordrng 1 W11548259 (Condenser) and 1 W11099748 (FC Evaporator Assembly) and 1 W11291123 (RC Evaporator Assembly)
We serviced a
LG WASHER
Model WM4270HVA01
Near San Antonio, TX 78209
Garry
Job Details: 05/25/2022
In the process of removing drain hose from drain pump, brittle rubber boot of hose tore. Ordering Drain Hose (5215ER2002X) to resolve issue. Rescheduling Drain Pump. Please schedule for soonest availability once parts arrive. ; ordrng 1 5215ER2002X (Drain Hose)
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US03
Near Fredericksburg, TX 78624
Drew
Job Details: 05/25/2022
Received sc, ub, dc. Found no issues with balancing. Drain pump not turning on, verified getting a full 120v. Ordering drain pump assembly, part is OOS ; ordrng 1 DC97-19289H (Drain pump)