We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near San Antonio, TX 78266
Douglas H.
Job Details: 08/15/2022
Unit icemaker stopped making ice after a vacation previous to the vacation icemaker was making too much ice. Tested icemaker, Found faulty icemaker. Ordering icemaker to Resolve the issue. scheduled for soonest availability.; ordrng 1 W11234554 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Little Rock, AR 72206
Micheal
Job Details: 08/15/2022
"Customer complaint no cool. Unit was unplugged when I arrived. Plugged unit back in and performed amp draw which is ar .06. Removed rear wall of freezer,, Unit started getting frost pattern, inspected wiring harness and found black wire at defrost heater pulled out of molex plug. Repaired wiring, reassembled and plugged unit back in. Customer is going to put a cup of water in the freezer and if it doesn't turn to ice in the next couple of days they will call back"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near San Antonio, TX 78247
Jim G.
Job Details: 08/15/2022
I verified a faulty thermal fuse. Also I cleaned out substantial lint buildup. ; used 1 Wp3392519 (Thermal fuse) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Hot Springs, AR 71909
Blake D.
Job Details: 08/15/2022
"This unit was purchased at Costco additional one year warranty, inspected unit for not making ice, tested temps in freezer got 2 F, removed icemaker using a steamer and found that the icemkaer had frozen over, removed ice and ran a harvest cycle, icemaker completed cycle and called for water, unit operation checks okay"
We serviced a
JENN-AIR OVEN ELECTRIC [S
Model JJW3830DP02
Near San Antonio, TX 78209
Garry
Job Details: 08/15/2022
Customer complaint of F2E1 error code on Double Wall Oven which prevented operation. Replaced UI Panel (W11232121) to address issue. Reassembled & reinstalled unit to find both ovens preheating and cycling appropriately. Set date, time, and units for customer. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Benton, AR 72019
Blake D.
Job Details: 08/15/2022
"Called customer no answer, arrived at customer home, they informed me they canceled the call and dont want the work done on the dishwasher, I informed them that the call is not going to be charge to them and that if its leak whirlpool and our company will not be liable, customer still refused, called partner team spoke with Karen, informed them exactly how the customer told me they dont want service 7734123261; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near Terrell Hills, TX 78209
Garry
Job Details: 08/15/2022
Customer complaint of low ice production and ice melting before it accumulates in bin. Previous visits have discovered issue with, and led to replacement of, Reservoir Drain Pump(W11542868), Pump Harness (W11126268), & ACU (W11034363). Pump Harness and ACU replaced as per WPL Techline. Today I was called back due to persistence of same issue. Found ice bin halfway full of ice at the time of my arrival. Tested unit via component activation and found all components functioning perfectly, to include a promptly-developed and full frost pattern. As per WPL Techline (7733849726 Scott), intermittent failure of Auxiliary Drain Pump could cause the icemaker to halt production. Advised customer of same and discussed pricing of pump. Customer to deliberate between repair and replacement and contact us if we can be of further service. Should customer decide to move forward with repair, please order Auxiliary Drain Pump (W10825875) prior to dispatch. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA
Near Alamo Heights, TX 78209
Garry
Job Details: 08/15/2022
Customer complaint of dishwasher not running. Found F8E1 (No Fill) error code in diagnostics. Visual inspection of machine found harness disconnected from Inlet Water Valve. Reconnected harness and tested unit. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78245
Richard G.
Job Details: 08/15/2022
Found capacitor needs to be replaced, ordering capacitor.; ordrng 1 W11395618 (Capacitor)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near San Antonio, TX 78255
Drew
Job Details: 08/15/2022
Upon arrival verified bellow was needed. Part is already on order once it comes in schedule for installation ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78259
Jim G.
Job Details: 08/15/2022
I verified the faulty heater. I replaced it with the upgraded version. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near San Antonio, TX 78209
Garry
Job Details: 08/15/2022
Customer complaint of intermittent, loud noise coming from refrigerator. Tested evaporator & condenser fans, compressor, and damper. Customer identified none of these as the noise. Tested defrost circuit and all components testing good. FC Door sealing well. Customer does not have water supply hooked up to her refrigerator, but icemaker was on and calling for water throughout the day, creating noise when solenoid opened. Disconnected icemaker and removed from unit. Customer to call back if noise persists. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78212
Garry
Job Details: 08/15/2022
Customer complaint of PO displayed on UI and being unable to open FC Door. Previous visit found FC completely frozen from front to back, top to bottom, and side to side. Recommended to customer that he remove unit from kitchen environment to thaw FC to prevent damage by forcing it open. Returned today to find unit thawed and powered off. Visual inspection of unit discovered FC Door not properly attached to bracket and left gap between door and cabinet through which warm air entered cabinet and froze. Corrected attachment to bracket and found door sealing well. Tested all fans, sensors, and defrost heater through service diagnostics and all passed. Customer to monitor and call back if issue persists. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Floresville, TX 78114
Daniel
Job Details: 08/15/2022
Customer reported f7e1 error code. After inspection found f7e1 which is low basket speed fault. Tested unit multiple times and all functioned as it should. But after every use the error code f7e1 would pop up even if error code had been cleared. Replaced drive motor and actuator and tested unit but it made no change. Noticed suspension was a little bouncy. Ordering control, suspension and lower harness just in case. Will return with parts to repair.; ordrng 1 W11458145 (Control) and 1 W11130362 (Suspension) and 1 W11545744 (Lower harness) and 1 W11428524 (Capacitor)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Poth, TX 78147
Daniel
Job Details: 08/15/2022
Arrived at customers residence to replace recalled heater. Installed new heater and re installed unit. Tested unit. Unit functioning as designed. No leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near La Vernia, TX 78121
Daniel
Job Details: 08/15/2022
Upon calling customer to confirm time of arrival customer stated she had another company come out and fix the unit. Service no longer needed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78230
Garry
Job Details: 08/15/2022
Customer complaint of washer not cleaning clothing. Arrived to find no error codes in unit memory, but did find Actuator disconnected from Cam Assembly and hot water supply valve turned off. Customer also overdosing detergent. Replaced Actuator (W10913953) to address issue and turned hot water supply valve on, explaining to customer that hot water supply must be available to machine, even during cold water wash cycles. Also advised customer as to correct detergent dosing. Tested unit and machine now operating normally with no leaks. Job complete, unit is good to go. No further issues at this time. ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78214
Shawn W.
Job Details: 08/15/2022
I uninstalled the dishwasher from the cabinet fixed the tub shield sound, installed missing friction pads. The door now opens as designed. The unit was not using rinse aid. I showed how to fill, set the indicator for soft water. Took off delay wash.Emailed owners manual. This unit is now fully functional.
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Boerne, TX 78015
Drew
Job Details: 08/15/2022
Upon arrival replaced both controls on hand, didnt resolve the issue. Called tech line spoke with Scott received Sr 7734306930. Was told I need to access inverter board. Looking at service manual and attempted to do so, unable to locate the board as it says its visible once the evap fan is out of the way. Per tech line we need to cut the ss line to access the inverter and possibly removed the compressor. Need ss tech with me next visit. Ordering condenser, tubing, compressor, and inverter box. Condenser psp, tube W11233646 psp, inverter oos; ordrng 1 W11233620 (invrtr-box) and 1 W11233634 (condenser) and 1 W11233639 (tube) and 1 W11233648 (tube) and 1 W11233646 (tube) and 1 W10779331 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Leon Valley, TX 78238
Sebastian
Job Details: 08/15/2022
Styrofoam inside of drain tube cleared out drain tube melted out ice make sure water was dripping all the way through unit testing good heter testing good as well
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS00
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/15/2022
Last tech found control not sending voltage to Evap fan. Upon removing control, confirmed that the issue was caused by the lightning strike on home. Replaced control to resolve the issue. Unit began cooling immediately upon testing. No more cooling issues at this point. Customer still waiting on touch up paint, per AE creating new ticket for paint issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78258
Douglas H.
Job Details: 08/15/2022
Customer stated upper lights not working. Found cause to be freezer light module. customer wishes to proceed with repair attempted to replace freezer module with module from truck stock. Truck stock module was not functional. Ordering new model to resolve the issue..; ordrng 1 W10695459 (Module), used 1 W10695459 (MODULE) from stock
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Converse, TX 78109
S
Job Details: 08/15/2022
Upon arrival replaced faulty timer with new. Found another issue to be the exhaust pipe was crushed together restriction air flow. Recommended using a different style of exhaust. Readjusted exhaust pipe. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/15/2022
I installed the control and the UI and tested the unit with the refrigerator doors open. The alarm is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cibolo, TX 78108
Shawn W.
Job Details: 08/15/2022
I replaced the gasket, seal and installed the rack adjuster kit as directed by Senior Tech from Whirlpool. The rack is now functioning as designed and with the new gasket and seal, along with monthly use of Affresh mildew should cease.
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near San Antonio, TX 78229
Garry
Job Details: 08/15/2022
Customer complaint of washer not spinning like it used to, making groaning sound during spin cycle. Found error codes F3E2 (Inlet Water Temperature Fault), F8E6 (Water Hazard), & F0E4 (Spin Limited by Water Temperature) in system memory. Tested resistance values of Inlet Water Thermistor and through solenoids of valves. Thermistor shorted and solenoid values out of spec. Ordering Inlet Water Valve (W11165546) Please schedule for soonest availability once parts arrive. ; ordrng 1 W11165546 (Inlet Water Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Boerne, TX 78006
Drew
Job Details: 08/15/2022
Upon arrival replaced both lights. Resolve lighting issue. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/15/2022
I removed the failing gasket from the freezer door, installed the new gasket and heat treated. I asked our customer to try and leave the freezer door close for 24 hours or at least 5 hours for the gasket to cure. This should prevent the rhyme ice.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508HPS00
Near San Antonio, TX 78249
Garry
Job Details: 08/15/2022
Customer complaint of icemaker production suffering and heat amassing in cabinet. Arrived to find unit powered off and removed from cabinet enclosure. Powered unit on and proceeded through component activation. During compressor testing, I could hear pronounced hissing near evaporator plate but witnessed frost pattern develop on evaporator. Measured amp draw and found unit pulling 3AAC. Observed harvest of ice sheet. Sheet was thin and half the size of the evaporator plate. Sheet of ice had not been completely released from evaporator plate by the time recirculating pump switched on and began circulating water over evaporator plate again. Diagnosing this as a sealed system leak or restriction due to high amp draw, weak ice production, and the fact that our hot gas didnt really release ice from plate. Confirmed diagnosis with WPL Techline (SR# 7734355787 Adrian) and am ordering Compressor (WPW10605286), Evaporator (WPW10218037), and Filter Drier (WPW10200037) to address issues. Requesting OTL Authorization for parts and labor. Please schedule Sealed System Tech for soonest availability once parts arrive. ; rqstng P&A on 1 WPW10218037 (Evaporator), ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78252
Richard G.
Job Details: 08/15/2022
Replaced infinite switch and burner. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Adkins, TX 78101
Daniel
Job Details: 08/15/2022
Customer reported soap flaking/residue left on clothes. Tested unit and all components functioning as they should. Unit spun and agitated as they should. Found no error codes. Called techline and techline stated that it looks like a soap issue. Customer stated they use power soap and techline stated the soap filing is caused over time by powdered soap. Techline said to give customer instruct and recommended customer switching to liquid or pod soaps as well as running a couple of afresh clean cycles. Unit functioning as designed. No issues with unit. Issue is soap related.Sr 7734359357
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 08/15/2022
I removed the dishwasher from the cabinet I removed all components from the dishwasher and replaced the tub. I reassembled all components and tested for leaks. The dishwasher is now not leaking. Unfortunately the plastic door struck was broken when installing the door. The unit will work in the meantime but this will need to be replaced. Im ordering two as a contingency if it breaks during install again. These are made of weak plastic.; ordrng 2 W11545309 (Strike)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Douglas H.
Job Details: 08/15/2022
Double checked diagnosis, found issue to be caused by wrong thermistor location by previous tech. Issue is not SS related. Relocated thermistor to proper location to resolve cooling issues. Replaced door switch previous tech broke and installed new upper freezer bin along with upper Left rail. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS25XVMS6
Near San Antonio, TX 78261
Jim G.
Job Details: 08/15/2022
Installed customer provided valve. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78261
Jim G.
Job Details: 08/15/2022
Ive replaced the lower harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Adkins, TX 78101
Jesus C.
Job Details: 08/15/2022
Called tech line for issues. Advised to Check heaters. Advised that customer will need to clean with warm soapy water. Customer can use mild bleach solution. Cup of bleach for gallon of water. Customer should Use baking soda to absorb odors. No issues with sealed system. Sr 7733686917Called whirlpool Partner team. Door replacement due to odors will not be covered under warranty. Customer will be responsible for cost related to door replacement. Sr 7733672602Called customer to notify of payment for repairs. Customer called back stating they would not pay anything. Will close job.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/15/2022
I replaced the main control, tested and set time. The range is now fully functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78251
Jesus C.
Job Details: 08/15/2022
Installed drier. Recharged system to marked amount. No issues during testing. Job complete.
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2
Near San Antonio, TX 78250
Sebastian
Job Details: 08/15/2022
Found major jam at blower wheel cleared lint and changed wheels, large vibration gone small squeeze should go away after use with load
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESG/AA
Near San Antonio, TX 78254
Sebastian
Job Details: 08/15/2022
Install the kit as per Tech manual found a difference in the drain tube unit should be good to go
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Cibolo, TX 78108
S
Job Details: 08/15/2022
Upon arrival ice maker was damaged in box. Customer upset but advised them I would be ordering another ice maker and ice bin as well to resolve issue; ordrng 1 DA97-15217B (Ice maker) and 1 DA97-14474C (Ice bin)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78254
Sebastian
Job Details: 08/15/2022
Left two messages with a customer and arrived waited a lot of amount of time no one appears to be home
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78209
Douglas H.
Job Details: 08/15/2022
Upon arrival customer reported intermittent cooling with fluctuations in temps. At this point unit is cooling almost to set temps but still within specs. Ran diagnostics testing to check unit, all tests passed, took freezer apart to check frost pattern to find a restriction in the Evap. Ordering Evap and dye drier to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11256565 (Evaporator) and 1 WPW10143759 (Drier-hv)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78213
Douglas H.
Job Details: 08/15/2022
Previous tech suspected leak in Evap. Double checked diagnosis with black light. No evidence of any leak anywhere. Tested unit, found compressor isnt pushing refrigerant at all. Ordering compressor and will bring back Evap just incase. ; ordrng 1 W11103181 (Compressor)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS04
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 08/15/2022
Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/15/2022
Uninstalled unit from cabinet, replaced the power control board, tested and reinstalled. The unit is now fully functional.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/15/2022
#2009. Unit has copper bushing heater. Replaced heater. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Boerne, TX 78006
Drew
Job Details: 08/15/2022
Upon arrival replaced ice maker. Removed debris on condenser coils. Unit is now functioning as designed no further issues at this point
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Boerne, TX 78006
Drew
Job Details: 08/15/2022
Called customer stated they didnt need services
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78256
Drew
Job Details: 08/15/2022
Upon arrival replaced slides, brackets, gears, and gasket. Resolved all issues. Cleared ice build up. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near San Antonio, TX 78256
Drew
Job Details: 08/15/2022
Upon arrival got error code e1 on ice maker, temp was correct. New ice maker would be needed. Customer didnt want to proceed as she said it was the last technicians fault. Said she would call whirlpool to have them cover it. No further issues at this point
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS1
Near San Antonio, TX 78255
Drew
Job Details: 08/15/2022
Upon arrival received error code f6e6 f3e2 f7e1. All which had to do with inlet water temp/owi sensor. Ran diagnostics once and found inlet temp was too low and owi showed good. Advised customer to get a y split and tap it into sink valve that way they can run the hot water. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78253
Sebastian
Job Details: 08/15/2022
#4850. Cut off old motor and rebuilt auger good to go
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Antonio, TX 78254
Sebastian
Job Details: 08/15/2022
Dad not showing any microfarads nor is it combing through error code shows motor circuit open. Cap directly on motor circuit. Motor windings look good ; ordrng 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
S
Job Details: 08/15/2022
Upon arrival replaced faulty spuds and turned down gas entering unit. Customer satisfied with flame adjustments and repair. Unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA
Near San Antonio, TX 78254
Richard G.
Job Details: 08/15/2022
Customer complaint is that the icemaker is working intermittently. Will need to replace icemaker.; ordrng 1 DA97-13718C (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bandera, TX 78003
Richard G.
Job Details: 08/15/2022
Replaced encoder, control, harness, latch, and valves. Unit still not operating. Motor is just humming. Tested motor and capacitor. Getting no resistance from capacitor. Ordering capacitor and motor.; ordrng 1 W11395618 (Capacitor) and 1 W11026785 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/15/2022
Tested unit. Ice bin splines broken. Chute is cracked. Will order new bin and chute. ; ordrng 1 W11244434 (Bin) and 1 WPW10293212 (Chute)
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS29PBMS00
Near La Vernia, TX 78121
Daniel
Job Details: 08/15/2022
Returned with parts to repair. Installed new fan motor, damper control, thermistor, and evaporator fan cover. Re plugged unit and all components now functioning as they should. Fan is kicking on as needed and air is now properly circulating. Let customer know to wait 24 hours for fridge to meet appropriate temperature. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78216
Garry
Job Details: 08/15/2022
Customer complaint of F2E2 error code on washing machine display. Found F6E1 (Communication Error ACU/HMI) error code in diagnostics, which correlates with customer issue. Tested DC voltage output from ACU to HMI and measured 12vdc. Verified continuity of wire harness between encoder and ACU and harness is checking good. As per Technical Service Pointer W11436350, Fascia is to be replaced. No other error codes, and machine appears to be in excellent condition. Ordering Fascia (W11478526) to address issue. Part shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11478526 (Fascia)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ0
Near Adkins, TX 78101
Daniel
Job Details: 08/15/2022
Returned with parts to repair. Before installing new regulator called tech line to confirm the size of the bake orifice on the new regulator. Found that orifice was wrong and I needed a size 115. I had a size 56 so i Installed that one for for now to reduce flame size. Installed regulator and tested unit. Unit reached appropriate temp with the size 56 bake orifice and there were no longer huge flames. Regardless im ordering correct orifice. Will return with part to finish repair.2103928064 Phillip son Sr 7733840061; ordrng 1 W10850520 (Bake Orifice)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Cibolo, TX 78108
S
Job Details: 08/15/2022
Upon arrival replaced faulty harness, thermistor, and diffuser. Per last techs diagnosis. Found a connection burnt off for the heater due to a faulty harness. Replaced parts tested unit and unit functions as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM
Near San Antonio, TX 78259
Jim G.
Job Details: 08/15/2022
I verified a faulty icemaker. While it is only intermittently failing I will order the part and ; ordrng 1 WPW10190981 (Icemaker)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78254
Sebastian
Job Details: 08/15/2022
Customer to try to get autho from whilpool might be in grace period
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78258
Jim G.
Job Details: 08/15/2022
I verified proper function. I did notice the barrier cap was loose. I secured. Issue is resolved.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017AS2
Near San Antonio, TX 78249
Drew
Job Details: 08/15/2022
Upon arrival unit didnt have light on the bottom. Took cover off and turned the light a quarter turn and the light came on. Power went out in the house was unable to show customer. Customer advised if it doesnt work shell call us back
We serviced a
JENNAIR REFRIGERATOR
Model JS48CSDBDA
Near San Antonio, TX 78258
Jim G.
Job Details: 08/15/2022
I verified a voltage issue at the solenoid. I ruled out the microswitch and solenoid. I verify voltage issue at the harness which suggests a line break somewhere in the wall. Otherwise the control is at fault.
We serviced a
MAYTAG RANGE
Model MER8800FZ1
Near Cibolo, TX 78108
S
Job Details: 08/15/2022
Upon arrival replaced faulty bake element with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Lakehills, TX 78063
Sebastian
Job Details: 08/15/2022
Could damage to pulley and belt replaced actuator as well due to cam getting shaved good to go
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bandera, TX 78003
Sebastian
Job Details: 08/15/2022
Agent any motor activity found capacitor blown up leaking juices all over underside of unit cleaned up ordering capacitor along with cam and belt; ordrng 1 W11395618 (Capacitor) and 1 W11239857 (Belt) and 1 W10721967 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Helotes, TX 78023
Sebastian
Job Details: 08/15/2022
#7968. 7734354728. concern is the water is not cold enough call Tech Line to verify all issues customer has another concern that food by the vent in the refrigerator section is freezing confirm with Tech Line that the unit is working properly has good temperatures water is going to have a fluctuating in temperature due to the way that this is to Most of the tubes for this unit are running on the outside of the unit which will guarantee a warmer burst of water headfirst confirm with Tech Line that unit is not designed to call the water on the chill the water customer also having a concern where their shelving is breaking on the door inform customer that they may have to call whirlpool as that is a cosmetic issue for a authorization
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78240
Sebastian
Job Details: 08/15/2022
1234. Found at the agitator is missing the bolt in the whole thing is loose and busted ordering agitator assembly along with the dispenser as it is cracked ordering Belt and cam as unit squeaks on start up; rqstng P&A on 1 WP3951744 (Agitator) and 1 W10772621 (Screw) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 8575076A (Dispenser) and 1 WPW10074580 (Barrier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bandera, TX 78003
Richard G.
Job Details: 08/15/2022
Customer complaint is that the unit has stopped cooling. States the compressor started making a whirring sound, then started making a lot of clicking noises when it stopped cooling. Tested out compressor and spoke with Doug, says it could be a bad compressor or a leak, and to order compressor and evaporator.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11546692 (Evaporator) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near San Antonio, TX 78233
S
Job Details: 08/15/2022
Upon arrival replaced faulty member and with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/15/2022
Tested unit. Cooktop warped. Grates sitting crooked. Will order new cooktop and grates. ; ordrng 1 W11204008 (Cooktop) and 1 W11214957 (Grates)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bandera, TX 78003
Richard G.
Job Details: 08/15/2022
Customer complaint is that the unit is showing error F8E4, float switch open. Entered diagnostics and found error codes F8E4 float switch open, F9E1 product not draining, F8E1 inlet water no water, F10E2 vent wax motor electrical problem. Ran unit through diagnostics cycle. Unit was able to finish test cycle. Ordering control and main harness.; ordrng 1 W11568793 (Main harness) and 1 W11410066 (ACU)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lakehills, TX 78063
Richard G.
Job Details: 08/15/2022
Per Special Project S17304, need to replace heater. Please schedule WITH heater, W11537778; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Pipe Creek, TX 78063
Richard G.
Job Details: 08/15/2022
Customer complaint is that the unit is showing a 6en error code. Verified code, was unable to get into diagnostics. Found that unit is in demo mode. Removed demo mode. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5550SQ0
Near San Antonio, TX 78258
Jim G.
Job Details: 08/15/2022
I installed the faulty switch. Tested unit. Issue is resolved.
We serviced a
JENNAIR WALLOVEN
Model JJW2430IL00
Near San Antonio, TX 78248
S
Job Details: 08/15/2022
Upon arrival replaced faulty console with new. Tested unit and unit functions as designed. No further issues at this point. 1019.56 via card for part and labor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/15/2022
Our customer is having problems with the dishwasher drying dishes. The heat element is working. There is no rinse aid being used. I went over care and use, the importance of rinse aid and the differences between a plastic and a metal dishwasher in regards to drying. I went over the owners manual with them and emailed them a copy. Customer Install and Instruct.
We serviced a
MAYTAG WASHER
Model MHW4100DW0
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 08/15/2022
Upon arrival unit showing f3e1 water level system error and customer stated this error is up 90% of the time of failure and there is another error that pops up as well. Entered diagnostics testing only found f3e1 error. Ran diagnostics testing to check unit. Unit ran fine in diagnostics testing. Found cause of failure to be blocked air trap. Customer wishes to proceed with repair. Ordering air trap to resolve the issue.; ordrng 1 W10903220 (Air trap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/15/2022
Our customer has a problem with the seal on the freezer door enabling frost build up. I found that the cabinet to trim is bowed. I contacted Rob Senior Technician ar Whirlpool and sent pictures of the bow allowing the air gap. This unit has been deemed unrepairable SR #7734352030. I informed our customer that Whirlpool will contact our customer or us in three days to provide resolution to our customer. Pictures included.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78248
Jim G.
Job Details: 08/15/2022
I replaced the clutch and slider assembly. ; used 1 W10734521 (Slider) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC604FSS01
Near Windcrest, TX 78239
S
Job Details: 08/15/2022
Upon arrival tested unit and verified a faulty auger motor and bin. Replaced parts with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201WW/AA
Near San Antonio, TX 78223
Daniel
Job Details: 08/15/2022
Customer reported ice maker freezing up for the second time. Customer had stated ice maker kit had already been replaced. Called Samsung tech support. Defrosted ice maker. Removed ice maker and auger motor. Checked control boars and drain hoses by compressor. Samsung tech support told me to change out ice maker, auger motor, and main board. Will return with parts to finish repair. ; rqstng P&A on 1 DA92-01199B (Main board) and 1 DA97-12540G (Auger) and 1 DA97-15217D (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near San Antonio, TX 78249
Drew
Job Details: 08/15/2022
Upon arrival replaced old door with new. Used a coupling I bought from Home Depot to connect the hoses. Checked for leaks. No further issues at this point. Ice maker called for water and checked dispenser.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 08/15/2022
Confirmed unit needed heater replacement per service pointer/special project. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point. Unit had not begun leaking.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ07
Near San Antonio, TX 78112
Daniel
Job Details: 08/15/2022
Customer stated when she makes popcorn using popcorn button that unit will state humidity sensor and will not start up. Upon arrival found unit functioning as it should. Tested popcorn setting with nothing in unit and the popcorn setting functions as it should. Looked at the bag of popcorn customer was using and bag stated do not use popcorn button and bag had a excessive amount of grease. Let customer know that this brand of popcorn was specifically made to use In regulator time and not the popcorn setting. Popcorn brands will differ and some have more grease than others which is why the unit wont start in the popcorn setting with this bag. Unit functioning as designed found no issues.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/15/2022
Installed new shield. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78211
Jesus C.
Job Details: 08/15/2022
Installed new dispenser. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Corpus Christi, TX 78410
Adam
Job Details: 08/15/2022
Customer complaint of icemaker not producing ice. An appointment customer stated icemaker recently started to work again and is producing ice with no issue. Inspection of unit shows good functions all around with no issues. Icemaker in good working condition. Issue resolved
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Corpus Christi, TX 78411
Adam
Job Details: 08/15/2022
Job should have been scheduled as helper required unit is over the range And will require two technicians to uninstall unit safely. Contact customer to explain the situation and make our apologies. Reschedule job for next available with a helper. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Corpus Christi, TX 78411
Adam
Job Details: 08/15/2022
Customer states theres been a number of different technicians here to look at the unit but has been fixed. Customer has declined our visit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Port Aransas, TX 78373
Adam
Job Details: 08/15/2022
Installed dispenser cycled unit for five minutes no leaks found. Issue resolved
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HV01
Near Victoria, TX 77904
Michael
Job Details: 08/15/2022
I spoke with the customer, he didnt want to spend the money at this time
We serviced a
WHIRLPOOL ICEMAKER
Model WUI95X15HZ
Near Corpus Christi, TX 78418
Adam
Job Details: 08/15/2022
Sr# 7734359878. customer states unit still not producing ice. Inspection of unit shows all functions are working but trying to detect cross pattern takes extremely long time for one to form and almost as long for it to dissipate during diagnostic cycle. Contacted tech line to confirm suspicions of low charge in system well she did confirm SR number above. Customer was not charged due to the fact it was a 90 day Labor warranty. Also customer does not wish to continue with repairs.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Corpus Christi, TX 78418
Adam
Job Details: 08/15/2022
Customer complaint of front left burner knob broken. Inspection of unit shows knob broken or twisted out of position so bad that that portion of manifold would need to be replaced. because unit is a commercial grade double labor is applied for this unit; ordrng 1 W11183722 (Manifold)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Corpus Christi, TX 78418
Adam
Job Details: 08/15/2022
Customer states after technician left unit was cooling but by the morning time fridge was back not cooling. Running unit through diagnostics results and thermostats fans and air baffle all functioning as intended. Reschedule job for sealed system tech. customer will not be available until the 22nd; schdld next appmnt for 8/22 MON !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Corpus Christi, TX 78414
Adam
Job Details: 08/15/2022
Customer complaint of unit will stay on but when arrived at appointments unit was off and would not respond. Unit is receiving voltage. Will need to replace jumper wire and control to resolve issue; ordrng 1 W10566903 (wire) and 1 W11227807 (cntrl-elec)