Near Corpus Christi, TX 78418
Adam
Job Details: 10/23/2019
DRYER WHIRLPOOL WED7000DW2 Unit is a Home Depot extended warranty. Customer called and set up her own appointment without filing through Home Depot. Home Depot has their preferred tech company handle this issue. Spoke with NR to confirm that we cannot take this job without proper dispatch.
Near Corpus Christi, TX 78412
Adam
Job Details: 10/23/2019
DRYER AMANA NED4655EW1 Customers original complaint was believing the unit was not getting hot. Unit does get hot and come to correct temperatures also airflow is good on unit just advise customer to clean out visiting regularly to prevent long drive times. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW6620HW0 The bulk dispenser for the fabric softener isn’t working. When the customer ordered the fabric softener bulk dispenser the tube and ring were not ordered. Ordered parts and rescheduled customer ; ordrng 1 W11106544 (TUBE) and 1 W11218383 (RING)
Near Victoria, TX 77901
Michael
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "The customer said the electric company has been working on power lines and when he got home he saw there was a power outage and that’s the appliance started having issues. Both evaporators were frozen and the UI interface wasn’t working properly, the crisper drawers UI isn’t powering on, took the display out and found it was full of water which shorted out and the wires broke off the harness, the fan in the RC is working but the one in the freezer isn’t. Ordered parts to resolve the issue ; ordrng 1 W10815669 (dor-fip ss) and 1 W11109595 (motor-evap) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
Near Corpus Christi, TX 78413
Adam
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW96HEAW0 Customer does not wish to continue with diagnostics unit is out of warranty
Near Victoria, TX 77904
Michael
Job Details: 10/23/2019
DRYER WHIRLPOOL WED8000DW4 "The customer states the clothes are still wet after the cycle ends and that she wasn’t getting the error code she was getting before and using less heat did work, but didn’t work on the towels . She said they did clean out the air vent that goes through the attic, out the roof. Put into diagnostics and F4E3, restricted airflow was stored, used a ladder to get on roof and confirm airflow, also advised to use different settings depending on the type of clothes, I believe this is user care issue.Called and spoke with Leon with whirlpool tech line and explained the situation SR 7725902268, he said that he felt the same way and he would notate the account, the customer was not satisfied. Called and spoke with Joel he said the same thing and advised to give the customer service number. After talking with the customer she said this was the 2nd unit, that’s doing the same thing. Refused to sign"
Near Corpus Christi, TX 78414
Adam
Job Details: 10/23/2019
RANGE WHIRLPOOL WEE745H0FS2 Inspection of unit shows no saved fault/error codes. Manual and automatic testing of components show in perfect working order. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 10/23/2019
WASHER MAYTAG MVWX655DW1 Mmopc00ap1 Whirlpool has given a concession for part including today’s diagnostic. Inspection of unit shows control board completely dead unit is getting correct voltage replace control board actuator and capacitor as well as drain pump to resolve issue; ordrng 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10727777 (pump-water) and 1 W10803588 (cntrl-elec)
Near Jacksonville, AR 72099
Doug M.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF550SAHW0 "Inspected unit for blinking light,performed service diagnostics found no error codes,performed auto test,unit completed tested and reset,operation checks ok"
Near Robstown, TX 78380
John L.
Job Details: 10/23/2019
RANGE AMANA ACR4303MFB3 "Inspected unit, F1E0 control failure. Checked wiring, looks ok. Replace board to resolve.; ordrng 1 W11204487 (cntrl-elec)"
Near Victoria, TX 77904
Michael
Job Details: 10/23/2019
DRYER ROPER RED4516FW0 "Installed a power cord and plugged the appliance into a 220 outlet the appliance is spinning and heating properly, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "The customer said the electric company has been working on power lines and when he got home he saw there was a power outage and that’s the appliance started having issues. Both evaporators were frozen and the UI interface wasn’t working properly, the crisper drawers UI isn’t powering on, took the display out and found it was full of water which shorted out and the wires broke off the harness, the fan in the RC is working but the one in the freezer isn’t. Ordered parts to resolve the issue ; ordrng 1 W10815669 (dor-fip ss) and 1 W11109595 (motor-evap) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced refrigerator doors due to holes being misaligned making door handles uneven per tech line,tested unit,operation checks ok"
Near Lonoke, AR 72086
Doug M.
Job Details: 10/23/2019
M/W OTR WHIRLPOOL WMH32519FB1 "Replaced capacitor and diode due to short causing burn marks on both parts,replaced magnetron due to unit not heating,tested unit operation checks ok"
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Inspected unit for interior lights being on a delay when opening doors after both doors were replaced,called tech line,tech said to cut power to unit to reset,tested unit,operation checks ok,#7726180682"
Near Little Rock, AR 72205
Doug M.
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Inspected unit for not heating,tested unit found f1e6 error magnetron fault,checked connections to magnetron all checked ok,tested thermal fuse checked ok,diagnosed to need magnetron ; ordrng 1 W11346197 (MAGNETRON )"
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced icemaker and main control due to low ice production per tech line,tested unit, operation checks ok"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL KRMF706EBS "Showed up customer said another company had already been there that they didn’t need our service,Nate to submit for service call"
Near Sherwood, AR 72120
Doug M.
Job Details: 10/23/2019
WASHER MAYTAG MVWB835DC4 "Could not removed spanner nut first visit due to being cross threaded,brought the tools today to remove spanner nut,after removing nut found more damage to inner basket,customer stated that unit had prior service by another company at Lowe’s before she bought ,have to order inner basket to complete repair ; ordrng 1 W10811960 (spin basket)"
Near Little Rock, AR 72205
Doug M.
Job Details: 10/23/2019
WASHER AMANA NTW4516FW3 "Inspected unit found shirt stuck under agitator,removed agitator and shirt,inspected agitator for any damage checked ok,tested unit operation checks ok"
Near Little Rock, AR 72204
Doug M.
Job Details: 10/23/2019
FREEZER SAMSUNG RF26TEAESG/AA "Inspected unit for not cooling,called Samsung tech line found unit was in demo mode,performed service diagnostics found no error codes,tech had me force run compressor to check for frost pattern on both evaporators both had full frost pattern,tested temp in refrigerator at being had 73 degrees,after 20 minutes of running is at 59 degrees,tech said unit is cooling as designed unit checks ok"
Near Little Rock, AR 72209
Doug M.
Job Details: 10/23/2019
OVEN WHIRLPOOL AER6303MFS2 "Replaced oven control due to no display,tested unit operation checks ok"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/23/2019
DRYER MAYTAG MED6630HW0 "Installed gasket under motor bracket per tech line,replaced blower wheel and motor due to breaking when trying to remove due to vibration noise,after installing parts vibration is worse,called tech line spoke with (Andrew) he did not have a resolution to problem said for customer to call manufacturer,file #7726187874; used 1 279827 (MOTOR) from stock"
Near Mayflower, AR 72106
Doug M.
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Replaced icemaker due e5 error code bad icemaker thermistor,replaced dual fill valve due to shorted solenoid to icemaker,tested unit operation checks ok"
Near Conway, AR 72034
Doug M.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Customer needed to reschedule ; schdld next appmnt for 10/23 WED !
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/21/2019
DISHWASHER KITCHENAID KUDK03FTSS2 Could not remove unit from cabinet. Looks as though spray foam is holding the rails in place toward the back. Cx to remove from cabinet and clean out space of any spray foam that may be present. ; pckd up 1 8194001 (LINK) and 1 W10790877 and 1 WP8270020 (door spring)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/21/2019
REFRIG GE GSHS6LGBBHSS Replaced defrost sensor and element. Defrosted evap. Set temps to recommended. Plugged in about 11am
Near Roanoke, VA 24018
Chris S.
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL KRFC300ESS00 "Food is freezing in the RC. We will need to replace the control board,thermistor/wire harness and the damper. The damper is very noisy. ; ordrng 1 WPW10224292 (harns-wire) and 1 WPW10317076 (cntrl-elec) and 1 WPW10594329 (control)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/21/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced both top rack rails and stops. All checks ok.
Near Cave Spring, VA 24018
Chris S.
Job Details: 10/21/2019
REFRIGERATOR MAYTAG MBF2258FEB00 There was a piece of tape on the back of the fridge which caused the tape to make a noise whenever the condenser fan was turning. I also sealed the freezer frame with adhesive. All operations check ok. ; used 1 8201711 (ADHESIVE ) from stock
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/21/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Maintenance went home. Property maintenance co. does not want us in Apts without them present. Will need to reschedule. ; saved tckt
Near Roanoke, VA 24017
Chris S.
Job Details: 10/21/2019
WASHER MAYTAG MTW5620TQ1 Drain hose was leaking. I purchased a new drain hose from tribles and installed it. All operations check ok. ; pckd up 1 WPW10096921 (hose)
Near Roanoke, VA 24012
Uriah B.
Job Details: 10/21/2019
LAUNDRY WHIRLPOOL WTW5000DW1 "Replaced gearcase, drive hub, basket. Ran calibration. Ran auto test cycle., all checks ok. Belt squeaking slightly. Order belt if callback."
Near Roanoke, VA 24019
Uriah B.
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Replaced control board. All checks ok at this time. Noticed leak at connection to valve. Cx to look at connection and see about fixing or replacing the supply line to the fridge.
Near Blacksburg, VA 24060
Chris S.
Job Details: 10/21/2019
WASHER WHIRLPOOL WFW5620HW0 I installed the tub and other parts. After having installed the tub I discovered that it had been broken in handling or shipping. ; ordrng 1 W11287251 (TUB AND DRUM)
Near Corpus Christi, TX 78410
John L.
Job Details: 10/21/2019
OVEN JENN-AIR JJW2430DP00 "Customer was sent main control board, installing this did not resolve issue. Issue is with you I, explain to customer that they may have to call Genaire about receiving a part that was not needed. Customer will try to obtain correct part and reschedule when received."
Near Portland, TX 78374
John L.
Job Details: 10/21/2019
WASHER MAYTAG MVWC400XW "Installed motor, recalibrated unit. Issue resolved."
Near Victoria, TX 77905
Michael
Job Details: 10/21/2019
FREEZER MAYTAG MZF34X20DW00 "The freezer stopped cooling. Plugged the appliance in and the compressor didn’t start. Took back to cover off and checked the starting device, the starter device was burnt and the capacitor was bad, compressor was good, ordered parts and quoted customer; ordrng 1 W11028365 (start-dev) and 1 WPW10350564 (capacitor)"
Near Blacksburg, VA 24060
Chris S.
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "I installed the the evaporator,compressor and drier. I charged the unit with 5.5 oz. of 134A. I checked for leaks and found none. All operations check ok. Customer will observe."
Near Port Aransas, TX 78373
John L.
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV "Called Techline spoke with Rich, explained issues with unit. Techline suggests to test all modules and circuits for issues. Found a connector issue within fridge. Module not connected unable to reach other connectors as they are Incase’s in insulation. Techline informs that it will not be able to fix and unit is unrepairable. File number given #7726154688Unit unrepairable."
Near Corpus Christi, TX 78412
John L.
Job Details: 10/21/2019
WASHER MAYTAG MVWX655DW1 "Inspected unit, ran diagnostics no errors cam back.Ran spin, unit shakes a lot. Pushed down on tub to check suspension, has a lot of bounce. Issue is with suspension. Replace suspension to resolve this issue.; ordrng 1 W10748956 (suspension)"
Near Premont, TX 78375
Adam
Job Details: 10/21/2019
WASHER ROPER RTW4516FW1 Inspection of unit shows gearcase oil sipping on two floor. Replace Agitator gearcase capacitor actuator cam belt. Job will require authorization.; rqstng P&A on 1 3348117 (sub 285565) and 1 3354733 (cap) and 1 W10003790 (screw) and 1 W10006384 (belt) and 1 W10427633 (shield) and 1 W10473144 (gearcase) and 1 W10625045 (capacitor) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator)
Near Sinton, TX 78387
John L.
Job Details: 10/21/2019
WASHER MAYTAG MVWC565FW1 "Installed components, ran recalibration. Tested unit after install, issue resolved."
Near Corpus Christi, TX 78410
John L.
Job Details: 10/21/2019
DRYER AMANA NED4655EW1 "Installed timer, tested for movement. Timer moving as should. Issue resolved."
Near Alice, TX 78332
Adam
Job Details: 10/21/2019
DISHWASHER KITCHENAID KDFE104HPS0 Inspection of unit shows installer has badly miss wired power cord to junction box of unit. Advise customer that power cord is an optional part and not covered under the warranty. Also advise customer to contact professional electrician to resolve this issue. Issue resolved
Near Victoria, TX 77905
Michael
Job Details: 10/21/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed parts ordered, the appliance is is working normal."
Near Corpus Christi, TX 78412
Adam
Job Details: 10/21/2019
OVEN WHIRLPOOL WFC150M0EW3 Sr#7726159533. Cxc sr #7726159919. In the process of installing parts I determined that the frame for the unit is bent beyond repair. Go through the process of having tech line damage the unit out as non-repairable first SR number goes with tech line. Tech line states it is now a two-step process to have a unit damaged out and I would have to speak with partner team after I spoke with him to document the issue. After speaking with tech line to tell him my findings he transferred me to partner team second SR number belongs to partner team. Partner team states that stores TM will have to escalate the unit through whatever process they use to report damaged goods. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 10/21/2019
WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle all issues resolved
Near Kingsville, TX 78363
Adam
Job Details: 10/21/2019
RANGE WHIRLPOOL WFG320M0BB2 Testing control board for power shows voltage coming in is correct but board will not respond. Customer states they had a power outage not too long ago and two other appliances will no longer work. Replace control board to resolve issues; ordrng 1 W10841330 (cntrl-elec)
Near Corpus Christi, TX 78414
Adam
Job Details: 10/21/2019
DRYER MAYTAG MEDB725BW0 8544742 blower belt. Is out of warranty. Found issue to be blower wheel belt old and brittle. Advise customer of the billing process and estimate of part cost plus estimate of labor to install parts. Customer is aware of the problem of the unit but has declined further service. Left contact information for customer if they wish to schedule an installation date.
Near Victoria, TX 77901
Michael
Job Details: 10/21/2019
WASHER WHIRLPOOL WTW7000DW3 "The customer took pictures of the wash, barely had any water on deep wash. Found error code F2E1, cleared error code and checked inlet valve again, no issues, tested the UI no stuck key, calibrated and performed a diagnostics test completed with no issues or error codes. Unplugged appliance and plugged back in and it gave error code F2E1, hoses, connections and voltage are good. Ordered parts to resolve issues.; rqstng P&A on 1 W11106748 (console) and 1 W11182871 (cntrl-elec)"
Near Little Rock, AR 72207
Doug M.
Job Details: 10/21/2019
LAUNDRY MAYTAG MVWB765FW3 "Inspected unit for not filling,performed service diagnostics found no cold water entering unit,tested incoming water supply checked ok,found cold water solenoid shorted,diagnosed to need fill valve ; ordrng 1 W11165546 (valve)"
Near Little Rock, AR 72205
Doug M.
Job Details: 10/21/2019
REFRIG WHIRLPOOL WRS555SIHZ00 "Replaced main control and evaporator fan harness due to fan not running and defrost issues,tested unit operation checks ok"
Near Victoria, TX 77904
Michael
Job Details: 10/21/2019
OVEN WHIRLPOOL WOD77EC0HS01 "cleaned up glass with a sop vac, Installed parts ordered, put door back in place, no further issues"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/21/2019
DRYER MAYTAG MED6630HW0 "Tried to removed blower wheel to so I could remove drive motor to place foam tape under bracket,center of blower wheel cracked due to being to tight to remove,call tech line to document that I am removing blower wheel correctly,ordering blower wheel ; ordrng 1 WP697772 (blower wheel)"
Near Little Rock, AR 72209
Doug M.
Job Details: 10/21/2019
OVEN WHIRLPOOL AER6303MFS2 Customer called me back and needed to reschedule ; schdld next appmnt for 10/22 TUE !
Near Mayflower, AR 72106
Doug M.
Job Details: 10/21/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Inspected unit for not making ice,performed service diagnostics found e5 error code icemaker thermistor is bad,performed fill test found icemaker would not fill water dispenser does work,diagnosed to need icemaker and fill valve; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)"
Near Victoria, TX 77904
Michael
Job Details: 10/18/2019
WASHER WHIRLPOOL WTW5000DW2 "Installed parts ordered calibrated and performed a diagnostics test,completed with no issues"
Near Kingsville, TX 78363
Adam
Job Details: 10/18/2019
DISHWASHER KITCHENAID KDTE254ESS0 Customer was concerned about deposits of calcium/grease Deposits forming in the unit. Advise customer of correct installation and routine cleaning of unit. Customer instruct.
Near Falfurrias, TX 78355
Adam
Job Details: 10/18/2019
DRYER MAYTAG MEDC200XW2 Install components issue resolved.
Near Concepcion, TX 78349
Adam
Job Details: 10/18/2019
WASHER MAYTAG MVWB865GW0 Inspection of unit shows air code for unbalanced load and loss of power. Customer states they have lost power a couple of times in the past few weeks edit has happened while unit was in the middle of cycle. Calibrated unit and ran verification cycle all issues resolved.
Near Freer, TX 78357
Adam
Job Details: 10/18/2019
WASHER MAYTAG MVWC415EW Call customer prior to my arrival to just clarify that out of warranty standing on the unit. Customer states there is a bag on the machine for tenure warranty and I explain to her that specific parts of the unit are covered under the warranty for the cost of the part only. Diagnostics and installation of parts would be coming out of customers own pocket. Customer has declined any service for this unit
Near Port Aransas, TX 78373
John L.
Job Details: 10/18/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Installed component, issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 10/18/2019
WASHER MAYTAG MHW8200FC0 "The customer said the water was not draining, said they removed the filter and found dog hair with a dryer softener sheet not allowing water to drain, said it’s been working after that. Found Error code F9E1, F3E1,, cleared error codes and ran and diagnostics test, completed with no issues, the appliance is working normal"
Near Port Aransas, TX 78373
John L.
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW5620HW0 "Replaced shocks and springs, tested spin on unit. Drum shaking has been resolved."
Near Alice, TX 78332
Adam
Job Details: 10/18/2019
WASHER MAYTAG MVWB765FW3 Install components calibrated unit ran verification cycle all issues resolved. After verification cycle ran unit on several different settings were customer stated The noise was coming from no strange noises everything works as designed. Issue resolved
Near Corpus Christi, TX 78411
John L.
Job Details: 10/18/2019
RANGE WHIRLPOOL WFE525S0HS1 "Installed component, tested unit. Broiler and oven elements now heating. Issue resolved."
Near Corpus Christi, TX 78415
John L.
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, issue with in not being seated properly. Reseated water line to valve. Ran water through. Issue resolved. Did not leak."
Near Roanoke, VA 24016
Uriah B.
Job Details: 10/18/2019
REF MAYTAG WED4815EW1 "Checked wiring and harness connections. Checked operation as far as possible. All checked ok. Cx electric is not giving 240. Both legs present individually, but 240 not present. Needs qualified electrician."
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL MFI2067AES11 Ice build up on freezer bottom. Found duck bill on drain tube. Removed and replaced per service pointer. Parts covered by S code S3i253W10619951 drain kit; used 1 W10619951 (DRAIN KIT) from stock
Near Roanoke, VA 24017
Uriah B.
Job Details: 10/18/2019
WASHER WHIRLPOOL WTW5000DW1 F5e1F2e1F5e3Found lid lock not locking properly. Replaced lid lock. Ran calibration. Ran auto test cycle. All checks ok. ; used 1 W11307244 (SWITCH) from stock
Near Troutville, VA 24175
Uriah B.
Job Details: 10/18/2019
DRYER WHIRLPOOL WED4815EW1 Checked operation and all checks ok. Cx needs to clean exhaust pipe. Roughly 15 feet of flex pipe with at least 3 90 degree turns.
Near Salem, VA 24153
Uriah B.
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Cx concerned about noises of the unit. Found unit operating normally as far as cooling and as far as I could tell loudness volume. Cx to speak with vendor about it.
Near Victoria, TX 77905
Michael
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "E2 error code, ran diagnostics, it’s not completing the cycle the harvest, ordered part to resolve issue ; ordrng 1 W11294907 (icemaker)"
Near Portland, TX 78374
John L.
Job Details: 10/18/2019
RANGE WHIRLPOOL WGG745S0FS02 "Inspected unit, gas line had no leak. When testing burners and oven, all turned on normally. After a few seconds the smell of gas started to emanate from oven. Valve possibly not seating correctly. Replace this and controls to resolve this.; ordrng 1 W10546238 (valve-gas) and 1 W10828153 (cntrl-elec)"
Near Aransas Pass, TX 78336
John L.
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 "Inspected unit, found that water has made its way into motor tray. Water has killed motor and encased it in ice. Motor and surrounding components will need to be replaced to resolve this issue.; ordrng 1 2198628 (seal) and 1 2212370 (washer) and 1 W10225313 (motor) and 1 W10291905 (gasket) and 1 W10293211 (chute) and 1 W10765378 (bracket)"
Near Port Aransas, TX 78373
John L.
Job Details: 10/18/2019
MICROWAVE WHIRLPOOL WMH31017AS0 "Inspected unit, found issue to be with panel. Replace to resolve.; ordrng 1 W10434821 (microcomputer) and 1 W10443378 (panl-cntrl)"
Near Goliad, TX 77963
Michael
Job Details: 10/18/2019
RANGE WHIRLPOOL WFE515S0EB2 "The oven is not heating, went into diagnostics and there were no error codes, tested both bake and broil element, neither would come on as week as the light, connections were good and the voltage was good at both the outlet and the appliance, ordered control; ordrng 1 W11122551 (cntrl-elec)"
Near Maumelle, AR 72113
Doug M.
Job Details: 10/18/2019
DRYER WHIRLPOOL WED92HEFC2 "Inspected unit for vibration noise,tested unit form cabinet shaking and knocking coming from right rear drum roller,found crack in blower wheel causing drum to be unbalanced causing wear on wear on drum roller,diagnosed to need blower wheel,dryer repair kit,and seal tape for blower housing; ordrng 1 4392067 (dryer repair kit) and 1 WP697770 (seal) and 1 WPW10211915 (blower wheel)"
Near Little Rock, AR 72223
Doug M.
Job Details: 10/18/2019
REFRIGERATOR SAMSUNG RF28HMEDBSR "Found secondary issue with unit since last visit cooling tower is now iced over,called tech line said also need to replace defrost sensor and evaporator cover; ordrng 1 DA-32-10104N (SENSOR ) and 1 DA-97-13757A (COVER)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/17/2019
REFRIG GE GSHS6LGBBHSS "WR50X10065. Bi-metalWR51X1005. Element Element is bad. Needs new element. Recommend replacing bimetal at same time. Cx needs repair done before 4 or 5, renters coming in for the weekend. Morning appt might be best if possible. ; ordrng 1 WR50X10065 (thermostat defrost) and 1 WR51X10055 (heater,defrost)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Sealed system leak. Compressor running, but frost pattern is non existent. Compressor near silent operating.Unit outside in rain upon arrival. ; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Freezer drawer slides not operating properly. Needs a new slide mechanism on both sides. Cx said that he adjusted temps to 10 in FC and 41 in RC.Order from Marcone/Tribles with complaint to Whirlpool Parts. Have vendor order from Whirlpool’s Plainfield stock. SR7725855777 ; ordrng 2 WPW10120018 (slide rail (frz))s and 1 WPW10284684 (bracket (LEFT)) and 1 WPW10284685 (bracket (RIGHT)) and 1 WPW10594330 (control)
Near Corpus Christi, TX 78408
John L.
Job Details: 10/17/2019
WASHER MAYTAG MVWX655DW1 "Ran diagnostics on unit. Received F8E1 long fill error. Ran manual tests on unit components, all tested fine but hot side valve. Hot side trickles slowly when dispensing water. Issue is with valve, replace to resolve this.; ordrng 1 W10678676 (housing)"
Near Alice, TX 78332
Adam
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Inspection of unit shows large amount of frost buildup in the bottom back of the refrigerator compartment. Replace evaporator motor and harness control board and baffle to resolve issue.; ordrng 1 W10248595 (control) and 1 W10389152 (support) and 1 W10799016 (motor-evap) and 1 W10811365 (cntrl-elec)
Near Robstown, TX 78380
Adam
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Inspection of unit shows back of fridge raider iced over. Replace evaporator fan with harness to resolve issue.; ordrng 1 W10389152 (support) and 1 W10799016 (motor-evap)
Near Victoria, TX 77904
Michael
Job Details: 10/17/2019
UPRIGHT / CHEST WHIRLPOOL WZC3115DW01 "Installed parts ordered and it continues to do the same thing compressor kicks on for about 30 seconds and shuts off for about 2 minutes and continues to do the same thing. Checked the amps and it spikes up to 8.75 amps and starts to count down ends at about 8.57 amps when it cuts off. Called and spoke with John, said to order another compressor and rescheduled customer ; ordrng 1 WPW10507886 (compressor)"
Near Port Aransas, TX 78373
Adam
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Inspection of unit shows icemaker will not harvest. Replace icemaker and harness to resolve the issue. Had to call partner team to get specific part numbers but they do not come separately will have to order the entire kit.; ordrng 1 W10715708 (icemaker)
Near Port Aransas, TX 78373
Adam
Job Details: 10/17/2019
REFRIGERATOR AMANA AS12575GRB00 "Inspection of unit shows no movement with ice dispenser motor or solenoid between crushed or cubed ice. You can hear the motor for the ice dispenser humming but no movement. Replace dispenser motor solenoid and ice container to resolve issue.; ordrng 1 2152713 (solenoid) and 1 W10169511 (auger mtr coupling) and 1 W10558423 (ice container,comp) and 1 W10884561 (Dispenser motor) and 1 W11082352 (harns-disp)"
Near Victoria, TX 77904
John L.
Job Details: 10/17/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 "Inspected unit for any leaks, none found. Checked unit for pressure, Freon pressure normal no issues. Customer has video of noise coming from fan in freezer section, says that noise comes and goes. Possible issue with motor, also fridge section evaporator iced up. Issue with fan not coming on to move air. Recommend to also replace controls as they may be cause of issues as well.; ordrng 1 W10387382 (cover-evap) and 1 W10797301 (cntrl-elec) and 1 W10798784 (cntrl-elec) and 1 W10862067 (fan-scroll)"
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit for low ice production,found about 12 cubes of ice in bin,customer stated that’s all that was made in 24 hours,called tech line tech said due to icemaker cycling with board recommended changing icemaker and main control,diagnosed to need icemaker and main control ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10300024 (icemaker)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/17/2019
KITCHEN KITCHENAID KDPE334GPS0 Cx concerned that the noise level is louder than it used to be. Ran test cycle and found that the unit had no error codes. Ran fine in diagnostic. Noise was present more at the top of the door when run empty. Nothing to report at this time concerning operation. Cx to observe loading and run with culinary rack in place. Will call warranty to talk about noise level concern.
Near Nordheim, TX 78141
Michael
Job Details: 10/17/2019
WASHER MAYTAG MVWB765FW1 "Was unable to power on with the UI. Removed console and plugged appliance in, the control is good. Installed new console, I was able to get power appliance on and get into diagnostics error code F6E3 was stored communication error with UI. calibrated and performed a diagnostics test"
Near Victoria, TX 77905
John L.
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Installed compressor, charged unit. Held pressure, unit is cooling. Issue resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 10/17/2019
DRYER AMANA NED4655EW1 "Sr# 7726134255. Call tech line to troubleshoot issue with dryer blowing thermal fuses. Tech line suggests dryer vent hose too long or plugged operating thermal is going bad or short in heating element. Replaced thermal fuse and operating thermal to resolve issue heating element in good working order. Issue resolved.; used 1 3387134 (Thermistor), and 1 3392519 (THERMAL FUSE) from stock"
Near Mathis, TX 78368
John L.
Job Details: 10/17/2019
WASHER MAYTAG MVWB835DW3 "Installed component, recalibrated unit. Issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 10/17/2019
MICROWAVE WHIRLPOOL GT4175SPS4 "The lights are on but but turn table wouldn’t turn and nothing comes on, can hear clicking behind the UI. Advised the customer I would need to change the micro switches, gave them a price for SC, PARTS/LABO. They decided to just pay for the service call and not spend anymore money on the appliance."
Near Sherwood, AR 72120
Doug M.
Job Details: 10/17/2019
DRYER WHIRLPOOL WED4850HW0 "Inspected unit for not starting found drive motor humming when push to start found drive motor locked up,replaced motor tested unit operation checks ok; pckd up 1 279827 (motor!dryer)"
Near Little Rock, AR 72223
Doug M.
Job Details: 10/17/2019
FREEZER WHIRLPOOL WRF555SDFZ08 "Inspected unit frosting on left side of freezer,with a piece of paper tested to see if I could get paper between door gasket and cabinet paper paper did not go between indicating a good seal,tested door slides and self adjusters all checked ok,customer stated this is only happened once and with children in and out of unit possible that door was not shut all the way,informed customer of one ice i&i,verified normal operation unit checks ok"
Near Little Rock, AR 72202
Doug M.
Job Details: 10/17/2019
RANGE AMANA ACR4303MFB3 "Inspected unit for not not heating, tested incoming voltage,L-1-L2 120v, L-1- neutral 120v,L-2- neutral 240v,informed contractor do not have proper voltage to unit,contractor to call electrician"